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Contact Center Analyst

• Employees can work remotely
• Full-time

Company Description

When you join Renaissance, you join a global leader in pre-K12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matterscreating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

In this role, you will:

• Ensure that the contact center is staffed with a sufficient number of qualified agents to meet customer demand
• Utilize the Workforce Management (WFM) to create schedules with optimal coverage
• Work with Support Leadership to develop staffing plans and schedules based on volume and agent availability
• Monitor agent performance and provide feedback to their supervisor to help them improve their skills
• Interpret data to help management make decisions about organizational structure, workflows, or resource allocation
• Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to increase performance
• Utilize the Workforce Intelligence (WFI) functionality
• Generate reports/create dashboards of activity to share with upper management
• Stay up to date on industry trends and best practices to ensure the Customer Support team is providing the highest level of service possible
• Develop a partnership with third party vendors to ensure system success
• Manage the system’s build to ensure that users, skill routing, hours of operation, and other admin functionalities are operating efficiently.
• Coordinate with the QA/Training Manager to develop strategies for training and managing a more agile workforce
• Create a productive work environment that encourages team spirit and cooperation among employees
• Troubleshoot RingCentral issues and monitor/submit enhancements
• Communicate system updates and process changes
• Maintain technical documentation and other resources as needed

Qualifications

For this role, you must have:

• Associates degree
• Minimum three years contact center / workforce management experience, or
• Equivalent combination of education and experience
• Confidence/Proficiency/Familiarity navigating: PC applications, MS Office product suite, Windows and/or Mac operating systems, and Virtual meeting software.
• Advanced communication skills (written/verbal/presenting in group setting)

Bonus points for:

• Customer service experience
• Experience with NICE inContact CXOne (Contact Center) administration
• Experience with Zendesk administration

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $51,100 – $76,700

This range is based on national market data and may vary by location.

Benefits:

• World Class Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 13 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, minorities, iniduals with disabilities, and protected veterans, may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need into the future. We hope you’re open to learning new skills to grow with us. Make our team, your team!

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an inidual in any group or class protected by applicable federal, state, or local law.

Customer Support Specialist (Remote)

LOCATION:

CHANIA (GREECE) OR ATHENS (GREECE) OR LIMASSOL (CYPRUS) OR REMOTE

POSITION TYPE:

FULL TIME, PERMANENT

What you’ll do and how you’ll make an impact:

LearnWorlds is on a mission to educate. Our powerful all-in-one platform enables trainers, educators, and enterprises to create and offer unique learning experiences. The cloud-based e-learning platform offers tailor-made solutions, from creating whole e-learning websites to author online courses as well as providing the right tools to sell them on a B2B/B2C function. In this way, Learnworlds aims to offer a holistic online learning experience. A huge emphasis is being given to creating student satisfaction and deep, lasting connections between learners and instructors.

Today, LearnWorlds has c.7500 customers in more than 130 countries and our team is fully remote.

A day in our Customer Support Squad

It’s 6am and today you have the early morning shift too early but you’ve got this. You set yourself up with a cup of coffee and your day begins by going online on our CRM. It’s a slow start to the day luckily most of the world is still asleep and that gives you a chance to slowly e into work.

You check out our support-related slack channels and see if there are any ongoing issues from last night that you need to know about. Since you are on Slack, why not say good morning to everyone? Then you start going through all open discussions with our clients that have been assigned to you. A second cup of coffee might be required before you start sending your responses.

At 9 am all of the team is on the daily support standup. You have come across a couple of cases that need to be more thoroughly investigated and you ask the team for advice on how to handle them. Problem solved, moving forward.

Back to work and you have some spare time to update one of our support resources articles. LearnWorlds product keeps evolving with new features being added every week. Interesting stuff it never gets boring around here.

Your open cases are piling up, and work is picking up but you have everything under control. You have sent a first answer to everyone acknowledging their question straight away and you are helping them understand how our product works. You get a lot of thank yous and 5-star ratings!

There is only one client that is facing a more technical issue. You investigate and decide you need to pass this through to our 2nd layer support team and get back to them as soon as you have an answer. Oh, and one of the clients seems to have discovered a bug. That you send straight to our Software Engineering team.

People on our food slack channel are posting some yummy recipes and that reminds you: Time for a well-deserved break for a snack or early lunch.

It’s a Worlds of Learning webinar day today and we have more than 1.500 people joining! Great, you are good to go and you start answering any questions they post on Q&A while the webinar is taking place. Webinars are always super useful to us because we get a lot of feedback on our product and we also get a lot of new feature requests. You keep notes and you pass them to our Product management team. Any sales leads you to share them with our Sales Development team.

One more meeting to go before your shift ends. Our monthly support meeting is today and you get to find out everything about how the team is doing. Metrics and data are valuable, you all decide together on future targets and you are off.

It’s now 2pm. Time’s up. You can close everything down and enjoy the rest of your day. Job done and well done!

Responsibilities

Our Customer Support team is the face of our company. This team we entrust with shaping our customers’ perceptions of who we are, how we think, what we offer and what we value. Sounds like a heavy and very important responsibility no? And it kind of is but in its core it’s simple. Just be your awesome self, set great expectations and approach our customers honestly, personally and proactively. More specifically our ideal candidate will:

• Master LearnWorlds e-learning software platform inside out
• Work with customers via phone, email or chat to help them solve technical issues or advise them
• Reply to customer enquiries with comprehensive and friendly responses, in a way that resonates with them.
• Research, troubleshoot and gather information needed to solve customer issues
• Write and update our support knowledge base articles & resources
• Work closely with our QA, Sales, Product Management and Software Development team
• Demonstrate LearnWorlds features in webinars or one-to-one demos

Requirements

You can have no experience at all. But in order to succeed in this role, you need to be a service-minded, learning-sensitive inidual.

• A love for technology and a desire to always keep learning
• Excellent written and verbal communication skills in English
• Empathy for our customers and for your teammates
• An unstoppably upbeat attitude and love for working with people
• Experience in, or keen desire to work in a startup environment
• Strong interpersonal skills along with accuracy and efficiency when problem solving
• 2 or more years of customer service experience (optional)
• 2 or more years of experience with learning systems (ideal)
• Academic studies (a plus)

Benefits

• Competitive salary
• Private life and health insurance plan
• 23 days of paid vacation leave per annum from year one
• Fully remote work if you prefer to work from home
• Culture committed to work-life balance and flexible hours for each and every employee.
• Company laptop & monitor
• 3 early summer Fridays
• Personal training budget per year
• Team educational materials and expenses, subject to management approval
• Eligibility for any additional employee benefits that the company may provide in the future
• Work in one of the globally top 5 e-learning courses platform
• An opportunity to grow alongside us and shape the look and feel of tomorrow’s e-learning
• An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
• Annual company retreats (see the video of our latest retreat).

Customer Service Specialist

locations: United States Virtual

time type : Full time

job requisition id : R-100127

Customer Service Specialist (VPS)

This role is responsible for handling inbound calls and off-phone work items related to Vehicle Protection Products such as, but not limited to, mechanical and electrical breakdown repair contracts (commonly referred to by dealerships as “extended warranties”), vehicle maintenance contracts, RV part extended service contracts.

Why You Should Consider This Role

• You love helping and connecting with people
• You’re a problem solver who likes to think on their feet and enjoy challenges
• You thrive in a fast-paced and changing environment
• You enjoy being on the phone and are passionate about customer service

What You Will Like

• The variety of work – every day and every customer’s situation is unique
• Being a part of a high performing, collaborative and supportive team
• The opportunity to demonstrate your exceptional problem-solving abilities
• Medical benefits begin on your first day
• Competitive compensation and paid time off
• Career advancement opportunities

The Details

• The agent is responsible for addressing questions from customers on how the agreement works including explaining claim procedures, coverage details, claim details, relaying denied claim determinations, etc.

• The agent must learn to navigate multiple systems, learn and adhere to departmental scripts and processes, adhere to quality assurance metrics, average handle time (AHT) and call volume metrics, properly convey the contract details/language to the customer and relay claim details and determinations to customers.

• The agent must also address inbound and outbound calls with repair facilities/service providers related to claim payment delays and processing.

• The agent is also responsible for several off-phone items including, but not limited to, claim audits and processing claim payments, working inbound and outbound emails and faxes, working payment requests coming into queues. The agent may be responsible for handling payment plan updates and manual payment requests.

• If bilingual, the ability to speak, read and write the Spanish language fluently.

Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind

The Ideal Candidate

• High school diploma or GED
• 1 year of experience in an office, call center, or customer contact environment

Other Requirements:

• Excellent written and verbal skills to communicate with team members, management, customers, counselors and other employees of the organization
• Strong customer service skills
• Ability to work with frequent interruptions and under deadlines
• Ability to work collaboratively with others to generate ideas or resolve problems
• Ability to present a professional image
• Ability to establish courses of action to ensure efficient completion of work
• Ability to think creatively and make decisions based on incomplete information
• Ability to process time sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audience
• Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting

Preferred Qualifications:

• 2+ years of experience in an office, call center, or customer contact environment

• Previous experience as a team leader or trainer in an office, call center, or customer contact environment
• 620, 440, or other applicable and relevant licenses or certifications

What are the working conditions and physical requirements of this job?

General office demands

This is a Full-time job. Assurant’s hours of operation are Monday – Friday 6 am – 9 pm CST and Saturday 7 am – 7 pm CST. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year. Shifts for this job are typically 8 hours per day and can range anywhere between 6am to 9pm CST.

While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.

#AssurantProudSD

Pay Range:

$16.21 – $25.93

The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.

Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined

Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

Customer Care Manager II – Remote Work

Location WFH, United States of America Job Id 328304

About Lumen

The Role

Acts as a single point of contact for a group of assigned customer accounts which typically have a medium revenue scope or have moderate product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.

The Main Responsibilities

Act as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.

What We Look For in a Candidate

Bachelor’s Degree or minimum, 1-2 years of related experience

Preferred Qualifications:

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

#ibm #sd

Requisition #: 328304

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

Disclaimer

Salary Range

Salary Min :

43830

Salary Max :

97560

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Inidual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

We are GOVASSIST 

* we expect you to thrive in a fast-paced environment where you will approach the unexplored and unprecedented as an opportunity to unravel solutions outstandingly. 

* you will handle a generous volume of inquiries via multiple channels (calls, chats, e-mails) - this is why, besides being an upbeat and proactive listener, having a solid background in a similar customer service position is required (at least two years).

* every collaborator takes ownership of their work but can always engage others for assistance when necessary; thanks to our strong team spirit, we are always keen to help our colleagues. 

* multiple time zones collaboration: effective communication is essential. 

* autonomy in your time management: fully remote and flexible intervals while enhancing the living you lead. 

* faultless in written and spoken English and Spanish. 

* adaptable, flexible, and comfortable with ambiguity. 

* a people person, genuine helper: empathetic with customer goals, frustrations, and circumstances. 

* security and privacy-focused; maintaining the company's privacy and data protection processes are crucial. 

* customer-centric and business-oriented mindset.  

* comfortable with technology and technical terminology. 

* organized and detail-oriented; one tiny error will lead to prejudicious repercussions.  

* have the ability to communicate effectively with iniduals from different backgrounds and levels of comprehensiveness and experience. 

* experienced with complex situations, know when and how to maintain your position, and have a dynamic approach to adapting to changing requirements. You may need to adjust to different hours and intervals, but we do our best to accommodate time zones based on the team and location.  

And own:

* a workstation equipped with an Intel i5 equivalent or newer and 16GB or more RAM (you will be using highly resource-consuming apps, the reason for mentioned processing power being necessary);

* a second monitor and noise-canceling headset;

* and high-speed internet connection: +30 MBPS with less than 100 secs latency;

* provide support and consultancy while helping our customers complete the necessary steps in becoming Green Card holders or permanent citizens, as well as travel across the United States for tourism or business matters; we are expecting you to be fully confident while taking ownership in representing this spectrum of customer's experience. 

* be a role model leading our support readiness for existing and predicted challenges and sharing ideas to improve the quality of the team's customer support service. 

* onboard and integrate yourself into the GovAssist team and become familiar with the various platforms and systems we utilize while offering timely and outstanding support. 

* be diligent in attending training sessions and keeping up with knowledge assembled industry-related on our service offerings and products. 

* learn how talent is sourced and empowered through the GovAssist network and effectively balance responsibilities to ensure the highest efficiency and productivity. 

* build high-touch, consultative, and strong customer relationships through regular and open communications. 

* collaborate with a forward-thinking, globally distributed and fully remote team. 

* constantly provide feedback and let your management line know how they can help you achieve your goals and potential. 

* will keep practicing and gaining fluency while basic skills are mastered, allowing you to take on newer, more exciting challenges across our company. 

* contribute to peer success through creativity and sharing critical constructive feedback. 

* suggest and challenge current practices and processes to improve the experience for our users and the team. 

* document solutions for the knowledge base and share innovation and automation excellence ideas.

Salary and compensation

Benefits

🌎 Distributed team

🚫 No politics at work

Customer Lending Representative

Direct Sales | Remote

Description

Position at loanDepot

Position Summary:

Our Customer Lending Representatives are the heartbeat of loanDepot’s sales force. In this role, you will be the first point of contact for our consumers who are searching for the best product that fits their needs. If you like a challenge and excel in a fast-paced environment, this is the opportunity for you!

Responsibilities:

• Handle 200-300 calls per day on an outbound dialer.
• Provide excellent customer service to prospective customers and builds rapport quickly.
• Verify information submitted by the consumer through an online inquiry.
• Identify customer’s goals and objectives.
• Send quality lead transfers to our Loan Officers who are licensed and able to continue the conversation.

Requirements:

• 2+ years of outbound Call Center Experience required.
• 2+ years of Customer Service and/or Sales Experience required.
• Ability to handle high volume phone calls and various rebuttals required.
• Exceptional verbal, written and interpersonal communication skills required, Bilingual a plus.
• Proficient Computer and Data Entry Skills required.
• High School Degree or equivalent required; Bachelor’s degree preferred.

Why work for #teamloanDepot:

• Inclusive, erse and collaborative culture where people from all backgrounds can thrive
• Work with other passionate, purposeful and customer-centric people
• Extensive internal growth and professional development opportunities including tuition reimbursement
• Comprehensive benefits package including Medical/Dental/Vision
• Wellness program to support both mental and physical health
• Generous paid time off for both exempt and non-exempt positions

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation’s second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life’s most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package for Customer Lending Representatives. The base hourly rate for this role is $17/hour; in addition to a monthly bonus incentive.

We are an equal opportunity employer and value ersity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Service Representative

Part Time

at SwimOutlet (View all jobs)

Remote

Who we are

Spiraledge is a collection of companies focused on health and wellness and a leading U.S. ecommerce retailer. Spiraledge operates through two primary online stores SwimOutlet.com and Everyday Yoga.com. Headquarters are located in Campbell, California with offices in Ohio, Massachusetts and Vietnam. Both SwimOutlet.com and Everyday Yoga have been named an Internet Retailer Hot 100 Company.

SwimOutlet.com Founded in 2000 and headquartered in Campbell, CA, SwimOutlet.com is the premier online destination for aquatics apparel and the web’s most popular swim shop. Since its inception, SwimOutlet.com has expanded into virtually every activity that takes place in and around water, becoming the largest online specialty store for aquatics in North America.

Customer Service Representative

Compensation $15-$16/hr

Remote | Swimoutlet.com & Everyday Yoga | Reports to the Customer Service Supervisor | Part Time

The customer service representative responds accurately and efficiently to our customer needs regarding products and order inquiries via phone, email and Live Chat. The ideal candidate has excellent communication skills, genuine empathy and the ability to represent our brand with pride. Representatives are expected to adapt to changes, contribute to improving the overall site experience, and follow through on resolving customer issues with good judgment and a sense of urgency.

About the role:

• Spiraledge is hiring remote agents to work from home
• All training and shifts are completed from the comfort of your home
• Applicants can reside anywhere in the US
• Required equipment provided
• The position is hourly paid

What you will do

• Maintain high levels of customer service
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Process orders and resolve issues according to procedure
• Identify and escalate priority issues and route calls to appropriate resource
• Document all call information according to standard operating procedures
• Maintain a positive work atmosphere that strengthens the team
• Perform other duties and projects as assigned
• Conform with and abide by all regulations, policies, work procedures and instructions

Who you are

• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Attention to detail and follow through
• Ability to utilize the computer and phone simultaneously with accuracy and efficiency
• Ability to work independently and in a team environment
• Ability to maintain a positive attitude when dealing with all customers and co-workers
• Fast typing skills (40 + WPM)
• 1-year previous customer service or call center experience
• The ability to work remotely from the same location for all shifts

Remote work location must meet the following requirements:

1. A room in your home with a shutting door, containing a desk and a chair for working
2. Chair and desk must be comfortable and ergonomically safe
3. Quiet work location so that during all shifts, callers and call auditors must not hear pets, children, television, radio or other sounds that disrupt excellent service. Note: Background noise including television, children and pets can result in immediate termination
4. An Internet connection of 9 Mbps capacity
5. Must be able to connect via wired ethernet from computer to DSL or Cable modem. We will provide all cables
6. Basic ability to resolve computer, internet and phone connectivity issues

Bonus points

• 1+ years of phone-based customer service or call center experience
• Fluent in Spanish

Training (paid)

• Two weeks of online guided e-learning with group video meetings and one-on-one follow up which will be Monday – Friday, 12PM to 4PM PST / 3PM to 7PM EST

Shifts Needed:

1. Tuesday – Friday: 11:00 AM-4:00 PM PST & Saturday: 8:00 AM-5:00 PM PST (28 hours/week)

Physical demands

The employee is regularly required to sit, talk and hear frequently; use hands and fingers to type, write; reach with hands and arms for tasks such as keyboarding, opening filing cabinets, and some light lifting as necessary.

USA Pay Range

$15—$16 USD

Equal Employment Opportunity Policy

Spiraledge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Resolution Coordinator

Contact Center

Remote Option Available

What you’ll do…

Submitting your application to this requisition will place you into consideration for one of these roles – Resolution Coordinator I, II, & III. Your application will be evaluated for these roles based on experience, assessment results, and position availability.

At Walmart we are always “Happy to Help”

We Invest in You!

We are looking for career minded, customer centric iniduals who are experienced in providing best-in-class customer service.

As a Customer Care Specialist, you will manage a high volume of incoming calls from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.

Customer Care Specialists must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable and dedicated to making a difference.

The Requirements:

• Must type a minimum of 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Successful completion of mandatory training
• Customer service experience

Hours: We provide 24/7 customer care with a variety of shift opportunities

Title: Customer Support Specialist

Location: Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

Overview

The Customer Support Specialist is vital in upholding quality for both sides of our marketplace. This position plays a critical role to ensure the safety and reliability of customers on the platform. The ideal candidate will be able to masterfully balance risk mitigation and deliver exceptional customer experiences. They will repeatedly ask why until they reach the root cause of issues, and go the extra mile to solve problems. As our marketplace continues to scale, this person will be instrumental in defining and executing continually higher standards for marketplace quality at Clipboard Health.

Responsibilities

1. Investigate attendance and quality incidents for the thousands of workers across our marketplace; uses exceptional judgment and noticing to make decisions on difficult cases and ability to articulate reasoning in a clear and concise manner
2. Communicate the resolution of your investigations to workers and facilities with understanding and empathy
3. Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal
4. Lead cross-functional collaborations with customer support, operations, product, customer success, and legal teams
5. Evaluate legal, safety, and compliance risks; proactively develop strategies to address gaps
6. Monitor and report on reliability and quality metrics; analyze trends in the data to create solutions for problems
7. Act as a subject matter expert on Marketplace Terms policies and procedures internally and externally
8. Maintain ownership of the Marketplace Terms escalation queue; work efficiently and effectively to ensure team SLAs are met
9. Drive continuous efforts to improve our operational processes
10. Manage and maintain communication on multiple platforms to effectively solve incidents at Clipboard Health’s partner facilities with the utmost priority and high standards
11. Remain knowledgeable on product updates to ensure audited team members are utilizing the most up-to-date organizational information

Must haves

• At least three years experience customer or client facing role
• Ability to resolve customer issues with empathy and action
• Exceptional written and verbal communication skills – You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience
• Ability to launch policies and features to enhance platform reliability and quality
• Ability to manage multiple cross-functional projects
• Possess an I can handle anything mentality and extremely sound judgment in ambiguous situations
• Ability to identify potential risks and effectively diffuse situations
• Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the team and organization
• Self-motivated, able to work independently and stay organized
• Exceptionally detail-oriented
• Ethical and unbiased integrity and decision-making abilities
• Positive mindset that elevates the entire team

Nice to haves

• Healthcare background or understanding of clinical care environments
• Ability to leverage statistical tools and techniques to analyze, interpret, display, and present data

Other expectations

Given the close collaboration required between this position and Marketplace Terms leadership, this position must spend a minimum of 75% of their working hours between 9am-5pm PST.

15Five is hiring a remote Manager, Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

15Five - Holistic performance and engagement solutions for today's HR leaders.

AgencyAnalytics is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Canada.

AgencyAnalytics - All-in-one client reporting tool built for marketing agencies.

About Coinshift

Coinshift is a leading non-custodial treasury management platform built on top of Gnosis safe. We provide a smart and sophisticated user experience application to manage treasury ops in an efficient manner. Our mission is to build the most sophisticated multi-chain crypto treasury management platform for DAOs & companies.

Learn more about our values, culture, and career opportunities here: Life at Coinshift.

Since launching the MVP in June 2021, we’ve seen crazy traction from having nearly $150M+ in processed payments to having a billion dollars in assets under management. We now serve thousands of users across three continents and over 10 different countries. And we’re just getting started.

Customer Success Manager

As our Customer Success Manager, you’ll have the exciting opportunity to play a key role in driving the growth and success of our cutting-edge web3 organization. You’ll be responsible for crafting and executing innovative strategies that enhance customer satisfaction and accelerate business growth. In this dynamic role, you’ll leverage your skills in both customer success management and business development to forge strong relationships with our clients and prospects. 

Key Responsibilities

• Provide demos to potential clients (Target leads) and guide them through the onboarding process, answering questions and addressing concerns.
• Collaborate with internal teams, including product, engineering, and marketing, to ensure clients receive the support and guidance they need.
• Work closely with customers to understand their needs and help them achieve their goals, providing excellent customer service and support.
• Analyze customer data to identify trends and develop strategies to improve the customer journey, increase customer retention and usage of our products, and drive business growth.
• Build and maintain a pipeline of potential customers, conducting regular outreach to gather feedback and address concerns.
• Develop and execute customer success plans to ensure customer satisfaction and retention.
• Work with the team to close new business, using your strong understanding of sales and marketing strategies to drive revenue growth.
• Maintain and continually enhance the self-service pipeline as required.
• Build strong relationships with customers, becoming their trusted advisor and ensuring they are successful using our products.
• Continually improve the customer experience and provide feedback to internal teams on product and service improvements, using your proactive problem-solving skills to identify opportunities for improvement.

Requirements

• 2+ years of experience in customer success or a related field, with a proven track record of driving customer satisfaction and retention.
• Proven experience in business development, with a strong understanding of sales and marketing strategies and the ability to close new businesses.
• Strong knowledge of the crypto market and financial tools, with a deep understanding of the blockchain and crypto industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Active listening skills, with the ability to understand customer needs and provide solutions that meet their goals.
• Proactive problem-solving skills, with the ability to identify opportunities for improvement and drive changes that enhance the customer experience.
• Ability to work independently and as part of a team, with strong time management and organization skills.
• Knowledge of CRM tools such as Hubspot, Intercom, and Notion tools, with experience using them to drive business growth, would be a plus.

Nice-to-Haves

• Bonus points if you have a Bachelor’s or Master’s degree in business, marketing, or a related field.

Perks & Benefits

💻 Equipment Stipend

Unleash your productivity and creativity with our unbeatable remote office setup package - a generous equipment stipend to ensure you have everything you need to work comfortably and effectively.

⌛ Flexible Time Off

At Coinshift, we believe in the power of taking time to recharge and rejuvenate. That’s why we offer unlimited time off to all team members, with the average taking a refreshing 4-6 weeks.

💰 Get Paid in Real Time, in Crypto

Want to be at the forefront of the Web3 revolution? Join our team and get the option to be paid in Crypto - with our partnership with SuperFluid, you’ll have access to real-time salary streaming.

💼 Coworking Space Coverage

We’ll cover the expenses if you choose to work at a coworking space. Allowing you to work in a professional and productive environment while keeping your work-life balance intact.

🏄 Annual Retreats

And, once a year, we’ll whisk you away to an amazing destination for our annual team retreat, where you’ll collaborate, bond, and make unforgettable memories!

Our Interview Process

• Initial Screen (30 mins): We’ll assess your qualifications to ensure they align with the job requirements.
• Culture Fit Call (60 minutes): We’ll assess your fit with our company culture and values to ensure you’ll thrive in our environment.
• Take-Home Assessment (3-5 hours): You’ll have the chance to showcase your skills and experience in a tangible way.
• Assessment Deep Dive (60 Minutes): The hiring manager will guide you through a detailed review of your assessment.

We look forward to your application!

Messari is looking to hire a Customer Success Associate to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Senior Customer Service Representative

Full-Time (Remote)

Customer Service

Remote, United States

ID:20230577

Full-Time/Regular

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of ersity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of erse, empowered iniduals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

Voluntary Benefits (Voluntary), a Trustmark company, is seeking a Senior Customer Service Representative (Remote) to answer client service calls accurately and effectively and to proactively address and quickly resolve all inbound customer inquiries. To be successful in the role, you must be able to think on your feet and plan ahead while working with customers in order to find solutions quickly and accurately while providing quality customer service.

OBJECTIVE: This is a vital, customer-facing position to our customers. We strive to make every contact with our customers a positive one. It is the hallmark of what we do to create a best in class service organization. You will be responding to inbound customer call inquiries and problem solve by providing information, processing basic customer profile changes or directing requests to other functional business teams. This role is expected to negotiate and provide alternatives and options during phone calls. You will need to demonstrate the ability to gather information and make appropriate decisions focusing on first call resolution.

Responsibilities include:

Customer Service:

• Masters the internal business rules, processes and processing systems that support VB products, to provide immediate and professional service responses to customers.
• Provides professional, courteous, timely and accurate responses to requests for assistance instilling confidence in the company and, therefore, creating a favorable company image.
• Demonstrates tact and sound judgment in all interactions with both internal/external customers and a willingness to research both internal/external customer inquiries, including following up to ensure resolution and satisfaction.
• Possesses good interpersonal skills to understand customers’ inquiries or complaints and deals effectively with people who may be worried, frustrated or upset.
• Multi-tasks with several administrative systems while providing service to our customers.
• Focuses on meeting and/or exceeding department metrics, including first call resolution.
• Coordinates and communicates effectively with team to establish a culture of learning and high performance and assists team members when appropriate.
• Assist customers in navigating company web applications and communicating through virtual platforms such as Microsoft Teams and Webex.

Product and Insurance Knowledge:

• Develops working knowledge of VBS products, features, regulatory requirements and departmental standards and goals. Is able to interpret policy provisions and understand how our products are positioned in the industry.
• Identifies the customers’ needs and educates and restates the benefits of their product. Because the broker is not always available, you must be responsible for educating our customers and providing options available to them based on their requests.
• Educates and provides options to customers on the portability of their product that will drive customer satisfaction and improve company persistency results.
• Other duties, as assigned.

Qualifications include:

• Must be able to work Monday – Friday: 9:45 am – 6:00 pm CST.
• Must have 3 years’ work experience in call center environment OR internal applicants with prior customer service and/or Voluntary benefits experience will be considered.
• Proficiency in MS office, including Outlook, Word and Excel are required.
• Prior experience in insurance or employee benefits operations a plus.
• Strong customer service skills including the ability to establish rapport with customer while maintaining a commitment to customer satisfaction.
• Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between many systems/screens while assisting customers on the phone.
• Must have experience working in a performance measured environment with quality metrics.

Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

For the third consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.

Customer Care Representative

locations

Remote, United States

time type

Full time

job requisition id

REQ – 02342

Company : ABC Fitness Solutions

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

This position is directly responsible for handling the inbound and outbound calls while providing quality service to customers. This position is directly responsible for the overall productivity of the call center.

WHAT YOU’LL DO:

• Responsible for taking inbound calls directed from the queue; Typical inbound calls include but are not limited to: Assisting members with billing questions, cancellation and/or freezing member accounts and account delinquencies and disputes
• Responsible for performing outbound dialer/collection calls regarding delinquent accounts: Typical outbound calls include but are not limited to: Billing updates, providing cancellation or freeze services, resolving account delinquencies and disputes
• Responsible for noting each account with the call content
• Responsible for reviewing accounts and answering customer questions.
• Maintain inidual standards: Meet minimum QA goal of 90%; Minimum schedule adherence of 92%; Maintain an average talk time of 315 seconds or less on member calls; Maintain an acceptable error percentage
• Maintain departmental standards
• Any other duties as assigned by Manager or management
• Regular and reliable attendance required
• Note: In addition to the essential duties and responsibilities listed above representatives will add the following skill levels: Mail Processor : Process incoming faxes, letters and e-mails from members; Research members accounts to ensure all mail received is as outlined by the club; Communicate with members when documentation is not correct. Client Services: Responsible for taking inbound Client Services calls directed from the queue. Recurring Services: Responsible for taking inbound Recurring Services calls directed from the queue; Process incoming faxes, letters and e-mails from members with a recurring service. Escalated Supervisor: Take calls from members who have requested to speak to a supervisor. Answer the phone as a supervisor and be empowered to make decisions to help resolve customer’s issues; Requires leadership nomination

WHAT YOU’LL NEED:

• Must type 30 WPM
• Experience with the AS400, Microsoft Word, Excel, Outlook
• Must be able to accurately and effectively communicate with other departmental staff members, members and clients both verbally and in writing
• Ability to multi-task in a fast-paced environment
• Must be extremely detail-oriented and able to make sound decisions
• Must be self-motivated
• Must possess good grammar skills and professional phone presence
• Must be dependable
• Must have a secure, quiet work at home environment
• Must provide internet services that must meet and/or exceed internet service requirements outlined by company guidelines
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to problem solve using deductive reason skills in a timely manner
• Basic skills including but not limited to addition, multiplication and ision of whole numbers, decimals and fractions
• Flexibility and adaptability to frequent change
• Ability to periodically lift and set up 20-25 pounds of computer related equipment
• Must be able to sit for prolonged periods of time usually between 8-12 hours per day with periodic breaks
• Must be able to look at a computer monitor and type for prolonged periods of time usually between 8-12 hours per day with periodic breaks
• Must be able to speak and listen for prolonged period of time usually between 8-12 hours per day with periodic breaks.
• May frequently be required to stand, walk, use hands, reach, stoop, kneel or bend, talk, or hear
• A quiet to moderate noise level work setting
• Employee must furnish a high speed internet connection to connect to ABC’s server
• Employee must furnish a mobile phone, landline phone and/or devices necessary to receive and send business communications if system is unavailable to communicate or to report an absence.

AND IT’S GREAT TO HAVE:

• Bi-lingual is a plus
• 1 to 2 years previous call center experience preferred
• Experience handling a high volume of inbound and outbound calls preferred
• Work-from-home experience beneficial

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture Best Life, One Team, Growth Mindset
• Time Off with our open PTO policy, you pick when you want time off when it’s best for you!
• Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave we offer leave for when your family grows by two feet or four paws!
• Fitness Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP we get you help when you need it. Period.
• Calm App +4 enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! so many benefits we couldn’t even fit them all here!

We’re committed to ersity and passion, and encourage you to apply, even if you don’t tick all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 31 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Customer Service Representative

Job ID: 2023-7211

Job Locations: US-VA-Henrico | US-Remote

Category: Administration / Clerical

Type: Regular Full-Time

Overview

NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI’s AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.

NCI has been designated a 2020 Military Friendly Employer by MilitaryFriendly.com

Responsibilities

NCI: The Customer Service Rep I confers with customers by telephone and input data.

Responsibilities:

• Requests records and information from providers. Responds to telephone inquiries promptly, professionally, and efficiently to provide resolution.
• Understands and resolves provider’s questions and provide analysis of situation to determine best use of resources.
• Serves as liaison between the providers and the various departments or team members in response to inquiries.
• Responds to all written inquiries (letter, fax, e-mail) in a professional manner.
• Processes rejected records that do not meet initial inspection criteria and contact Providers to resubmit legible copies.
• Provides assistance to the providers in identifying what is being requested and be able to provide answers to their queries.
• Maintains a high level of knowledge and comply with all protocols, policies and procedures
• Should be able to lift 50 pounds, and able to work in other departments as needed.
• Even this position is remote, but you will be asked to come to site for other tasks/projects.

Qualifications

Requirements:

• I: High School Diploma or equivalent related experience
• 0 – 5 Years experience

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting iniduals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.

Customer Service Administrator 1

Location: REMOTE, Remote, US

Company: Bureau Veritas

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: [[REMOTE]]

State: Remote

This is a permanent, full-time position that can be 100% remote.

Essential functions include but are not limited to:

• Coordinating and facilitating inspections; verifying order information; locating closest qualified contractors and coordinating job orders, providing follow up to issues or concerns of the client; acting as a liaison between client and contractor, and handling all details to ensure a successful inspection.
• Developing extensive knowledge of the inspection process, products, and services.
• Reviewing and analyzing inspection/audit reports for accuracy. Making corrections as needed before sending the final report to the client.
• Providing support to independent contractors regarding procedures and questions.
• Responding to client and independent contractor issues in an efficient and timely manner; working with department personnel to resolve issues and answering questions that may arise.
• Effectively communicating knowledge of the audit process, products, and services to independent contractors and clients.

Qualifications include but are not limited to:

• High school education or equivalent combination of education and experience that provides the knowledge, skills, and abilities to perform the job.
• Read, write, and speak English at an acceptable level to perform job functions.
• Work in a team environment with close attention to detail; work independently with only general direction; handle and meet multiple deadlines.

Benefits include:

• Paid time off: vacation, sick pay and personal time. Quiktrak offers generous/comparable grants for its staff.
• Holidays: a combination of scheduled and floating holidays each year typically depending on when holidays fall during the year. The normal allotment of paid holidays for full-time US employees is 10 days.
• Life insurance: $50,000 life and $50,000 AD&D, additional benefits available for employee, spouse, and children
• 401(k) plan: company matches 25% of the first 6% of employee contribution
• Short- and long-term disability

H1 is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

H1 - Creating a healthier future.

Fleetio is hiring a remote Customer Success Specialist, Onboarding. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

sFOX is looking to hire a Client Services Specialist to join their team. This is a full-time position that can be done remotely anywhere in Europe.

Brex is hiring a remote Senior Manager, Dedicated Support. This is a full-time position that can be done remotely anywhere in the United States.

Brex - The financial OS for the next generation of business.

Grafana Labs is hiring a remote Customer Success Manager - Growth Segment. This is a full-time position that can be done remotely anywhere in EMEA.

Grafana Labs - Composable and open source observability platform.

Loom is hiring a remote Customer Success Manager, Scaled Renewal Ops. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Loom - Free screen & video recording software.

Membership Services Representative (US)

REMOTE

MEMBERSHIP SERVICES

At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is seeking a membership service professional who loves supporting communities, and geeks out on identifying underlying issues. These could range from hardware challenges with the WHOOP Strap, to software problems with the App, to analytical questions about the user’s data. As a Membership Services Representative at WHOOP, your responsibilities will be to field, troubleshoot, and resolve issues that arise in our member base.

You will be surrounded by highly motivated, creative and passionate peers who have a strong mission to provide a best in class experience for our Members. If you are looking to be a part of a thriving, dynamic, fast-paced, team-based environment, then WHOOP is the place for you.

This is a full-time position with shift times that will change on a regular basis in line with WHOOP’s shift bidding procedures.

RESPONSIBILITIES:

• • Deliver high-quality service across multiple support channels including phone, email and chat & resolve member issues in an acceptable time frame
  • Be a hardworking advocate for members while answering any questions that come your way
  • Show compassion to frustrated members while solving problems and addressing unsatisfactory experiences
  • Meet or exceed the department’s metric-driven goals and KPIs (CpH, Quality, FCR, CSAT, SLAs, etc.)
  • Provide onboarding product demos via phone and video to new members
  • Provide clear documentation of all cases in line with Quality Standards
  • Ability to leverage multiple applications (Salesforce, Intercom, Stripe, Admin Console, UPS etc.)
  • Triage issues and raise to management when trends or bugs are identified that could potentially be impacting a large number of members
  • Be actively accessible, available, and responsive to customers, peers, and management during the duration of assigned work hours
  • Be a great teammate through engagement and ownership
  • Meet attendance and punctuality expectations while properly recording work hours in the Company timekeeping system

QUALIFICATIONS:

• • Ability to work remotely with internet speed of 100 mbps (upload) and 20 mbps (download)
  • Shifts will be across a Monday to Sunday period
  • You will be a powerful advocate for WHOOP’s members and are passionate about the community experience
  • Excellent written and oral communication skills
  • Adapt to change and absorb new information with ease
  • Ability to remain calm, professional, and communicative while troubleshooting member concerns
  • Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as needed
  • Positive attitude and high energy performer
  • Ability to thrive in a dynamic, fast-paced, team-based environment
  • Ability to flourish within a startup environment and adapt to change

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.

Customer Support Specialist

Job Details

Remote Type

Fully Remote

Description

Customer Support Specialist

We are looking to expand our Customer Support team by hiring a high-energy, solution-minded, smile-inducing Customer Support Specialist. Is that you?

AOEU is a revolutionary institution that was created to support art teachers no matter what level of expertise they have and the depth of learning they need. How do we do it? Through our fully online university, standards-aligned curriculum platform, and various professional development models – weekly magazine, conferences, personalized learning platform, courses, and social media content.

You are the person we need if you find joy in helping iniduals find solutions to their problems. Our Customer Support Specialist will play a vital role in supporting the institution’s vast number of students and teachers with a variety of needs. This inidual will be highly service-focused and thrives in engaging with and finding solutions in an effective and efficient manner. Exhibiting professionalism, thriving in a fast-paced environment, and the ability to problem solve quickly is essential to the success of this inidual. Serving as the face of the institution, curating innovative and engaging customer experiences will be pivotal.

POSITION DETAILS

Structured as a remote, full-time salaried position. This position will report to the Lead Teacher Success and Support Manager.

This position is eligible to remote work from the following locations: USA.

Who We Are

AOEU is an art teacher’s partner for life. We provide art-specific professional development, an engaging curriculum, relevant resources, online graduate courses, and a rigorous master’s degree program.

We have been a 100% remote company since the beginning!

MISSION

We grow amazing teachers by providing rigorous, relevant, and engaging professional development at every stage of their career.

The Details

ESSENTIAL FUNCTIONS

Customer Support

• Respond to various avenues of inbound customer requests – email, live chat, phone, and support tickets in a timely and accurate way, seeking an empowering resolution.
• Communicate with and support customers with technical troubleshooting and product questions, investigating and escalating level 2 issues appropriately.
• Act as a cross-functional champion for internal initiatives that contribute to improved customer experiences and outcomes.
• Collect and analyze customer feedback to improve the customer experience.
• Authoring knowledge base articles and overseeing content in AOEU’s Help Center to ensure it is accurate, relevant, and up-to-date.
• Maintain and update the Customer Support Handbook documenting operational policies and procedures for the team.

Enterprise Training

• Conduct live, virtual training sessions for AOEU’s various SaaS Platforms.
• Train and guide teams of art educators to curate, plan, and optimize their PD and Curriculum implementation plans.
• Prepare learning material and evaluate results after each training session to optimize customer engagement and increase usage.
• Provide account and product support to customers in real-time to deliver a smooth onboarding experience.
• Technical mastery of AOEU products and services.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to abide by the AOEU Pillars – Adult Culture, Ownership, Pace and Change, Abundance Mentality, Lifelong Learner, Pro Business, Whole Person, Communication, and Truth-Seeking.
• High aptitude for problem-solving and collaboration to effectively work with other departments in order to provide timely customer service and responses.
• Exhibit self-motivation, the ability to multitask, and pay close attention to small details while being able to prioritize and manage time effectively.
• Ability to handle complaints with ease while providing appropriate solutions and alternatives within reason to ensure resolution.
• Ability to evaluate current support processes, devise improvements, measure results, and identify more effective and time-efficient solutions.
• Build sustainable relationships of trust through open and interactive communication with internal and external stakeholders.
• Excellent written and verbal communication skills
• Ability to work remotely.
• Other duties as assigned.

Position Requirements

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.

EXPERIENCE

• Proven customer service and support experience in a fast-paced environment.
• Expertise in creating process documents and knowledge-base articles that are comprehensive, clear, and concise.
• Experience training iniduals with a new product or technology is strongly preferred.
• An apt for using data to drive decision-making.
• Familiarity with Google Suite and CRM systems, such as HubSpot, preferred, but not required.
• Comfortability with technology and a multitude of tech platforms.
• A background in education is preferred.

OTHER REQUIREMENTS

• Ability to view computer screens for significant periods of time. The Art of Education University is an online university therefore 95-98% of one’s time will be on or using technology.
• Ability to use a laptop keyboard with accuracy.
• Ability to hear at normal levels and through electronic devices such as laptops, earbuds, phones, and the like.

Reasonable accommodations may be made to enable iniduals with disabilities to perform essential functions.

Compensation and Benefits

BENEFITS AVAILABLE

• Health, dental, and vision plans with 100% premium coverage for inidual employees, employer HSA contribution, and no waiting period (effective 1st month after hire)
• 401K plan with 4% match, no waiting or vesting period
• Unlimited self-managed PTO (15+ days/year encouraged)
• All federal holidays off + an end-of-year holiday shutdown
• Monthly mobile, internet, or coworking space stipend
• $600 home office equipment stipend
• Fully remote, flexible schedule
• 8+ weeks paid parental leave
• Lifelong Learning Fund for professional development and educational reimbursement
• Free product access (1 FLEX/PRO license to use or gift, plus free AOEU grad courses)

For additional information surrounding our offered benefits, visit our website.

COMPENSATION

Compensation is commensurate with experience and market. We encourage you to discuss your compensation requirements early in the process.

Applicants residing in California, Colorado, Connecticut, Cincinnati, Maryland, Nevada, Rhode Island, New York, Jersey City, or Washington may reach out to [email protected] for compensation details.

The Process

For most roles, the process is as follows:

• Step 1: ~30-minute phone interview with hiring manager
• Step 2: Round 2 packet & Interview
  • Given that AOEU is 100% remote, this step is intended to see how you might work through some of the daily tasks, responsibilities, and challenges that could arise in this role. You will be given a prompt and be asked to complete an assignment which will then be used to guide a ~1-hour follow-up Zoom interview with 1-2 stakeholders. The intention is for you to get a sense of the role and give us an opportunity to see your skills in action. Your answers will not be used for any other purposes beyond evaluating your candidacy.
• Step 3: Follow-up interview
  • For certain managerial or high-collaboration roles, you may be asked to participate in a final Zoom interview.

We look forward to reviewing your application! Thank you for your interest in opportunities with AOEU.

Please contact [email protected] with any questions.

NOTE: We strongly encourage you to apply through your personal email and to take the appropriate steps to allow list both The Art of Education University (@theartofeducation.edu) and Paycom (@paycomonline.com) domains so that you receive all emails related to your application process. We also encourage you to check your spam folder as emails from The Art of Education and/or Paycom can be marked as spam. Please reference these allow list of solutions to fix this problem.

The Art of Education University is committed to providing equal employment opportunities for all employees and all applicants for employment. The Art of Education University will not discriminate against employees or applicants on the basis of actual or perceived age, race, color, national origin/ethnicity, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Art of Education University is a participant of E-Verify.

Tier 1 Help Desk Support

locations

Remote – United States

time type

Full time

job requisition id

REQ12006

Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a erse and inclusive work culture that inspires innovation and bold thinking. A place where iniduals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset our people!

Company Description

Not all companies are made equal and at CoreLogic (CL) this adage could not be truer. Restoration contractors work in extreme conditions to service their customers and it is the responsibility of the help desk to assist by using CL tools that are as accessible as the phones they carry. The team at CL restructures restoration job management for contractors in the modern world. CL offers more than just software – we start with feature-rich products and back the products with five-star service and support.

Purpose and Responsibilities

The Associate Customer Support Specialist is the front line of customer service for all CL customers. Offering knowledgeable, friendly, consistent, and efficient troubleshooting for products and services.

Critical

Job Duties:

• Answers incoming interactions from live phone calls and emails with a focus on basic customer issues (e.g., general inquiries, non-technical questions, password recovery, website navigation assistance, and basic procedural how-to questions).
• Resolves at least 70% of incoming interactions without escalation.
• Provides support for software defects or database issues where solutions are known. Owns tickets and leaves open for work for up to one business day before escalation to Tier II.
• Gathers and analyzes information about the end-user issue(s) and determines the best way to resolve the issue.
• Listens to customer inquiries attentively and provides resolutions based on troubleshooting protocols and procedures.
• Collects and delivers details regarding issues for escalation to Tier II (including, but not limited to comprehensive documentation, job number, screen captures, usernames, and all troubleshooting).
• Enter all interactions into the help desk customer tracking system.
• Promotes a professional help desk image by offering knowledgeable, friendly, consistent, and efficient troubleshooting for products and services.
• Maintains an above-95% customer satisfaction score.
• Understands help desk priorities and goals and actively works to meet the goals and activities.
• Responsible for actively logging into the help desk customer tracking system and available at all active schedule times.
• Other duties as assigned by Associate or Senior Help Desk Manager.

Job Qualifications:

• High school diploma required; Bachelor’s degree preferred; Degree or courses in MIS, CS, or similar are a plus
• At least one year of customer service or software quality assurance experience required, with technology-related customer service experience preferred
• High energy, a self-starting team player
• High sense of urgency and follow-through
• A natural problem-solving personality, driven to solve puzzles
• Comfortability working in a fast-paced, unstructured environment, with a strong ability to think on your feet and learn quickly
• Typing of at least 50 words per minute required
• Clear communicator with good spelling and grammar skills
• Knowledge of the construction industry or accounting basics is a plus
• Once hired: Completion of the NGS Basics Course, the DASH Basics course, the Customer Service course, the Troubleshooting Basics course, and any team-specific courses needed

#LI-remote

Annual Pay Range:

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the inidual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the inidual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic’s Diversity Commitment:

CoreLogic is fully committed to employing a erse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Title: Care Coordinator (Remote)

Location: United States

Who we are

Path is a healthtech company dedicated to making mental health care work for everyone. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients.

What we’re solving

Over 65 million Americans have a treatable mental health issue that’s 1 in 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this.

Our Mission

Path’s mission is to make mental healthcare work for everyone.

The Role

The Care Coordinator role at Path serves as a bridge between providers and patients. Providers rely on the team to help with transitions of care for current Path patients and to aid with referrals and connections to care outside of the Path network. Patients rely on the compassionate support and resourcefulness of a Care Coordinator to help them when they are navigating change or new higher level of care needs, which can be a stressful experience. The team is separated into specialty areas so that each Coordinator becomes an expert in their area of knowledge. The team pitches in to support one another when needed and is always available to jump on a call with a patient or family member in need of more information or guidance related to their care.

The Care Team is a high performing, highly organized and efficient group with a background in behavioral health. The team approaches their work with positivity and in support of Path’s value to keep Patients First while also demonstrating camaraderie and respect towards one another. Team members are responsive, great at documenting and communicating their actions, and always have a supervisor available for sticky clinical situations that may arise. While the Care Coordinators are not clinicians, they are responsible for providing a clinical service to patients and are viewed as a vital member of the patient’s Care Team.

Qualifications

• Must-Haves
  • Bachelor’s degree (from an accredited University/college) in social work, human services, counseling, psychology, or another closely related field required
  • Minimum of 1-year mental health clinical experience working with adults (post-Bachelors)
  • Advanced communication skills (written, oral as well as listening skills)
  • Advanced competency using Google products (i.e., G-sheets, Drive, Google Docs) with the ability to learn new technology and systems quickly
  • Ability to work PST business hours
• Preferred
  • Highly reliable, flexible, organized, and self-motivating
  • Experience as a care coordinator or referral navigator in a behavioral health setting
  • Suicide prevention training in Psychological First Aid, QPR, CPI, or other

Our Team

The people of Path are what truly define our mission and determine our impact on the world. We believe in building not only a team, but a erse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.

For employees, Path is a 100% remote healthtech company and we’re HIRING! We’re excited to bring people onto the team who are committed to raising the bar on mental health care.

As Part Of Our Team, Full-Time Employees Receive

• The ability to work from any location within the US
• Competitive pay and benefits that do not change based on location
• 2 company-wide shutdown weeks each year to focus on self-care
• Paid parental leave to support you and your family
• Medical, dental, and vision insurance through our employer plan
• Access to our 401K
• Access to an Employer Assistance Plan (EAP) through our insurance plan
• The equipment you need to ensure your home office sets you up for success

Title: 401(k) Support Associate

Location: United States

About Betterment

Betterment is a leading, technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission: making people’s lives better. We’re headquartered in NYC, and offer hybrid NY-based (three days/ week in-office) and select, non-NY-based remote positions.

About the role

The 401(K) Support team at Betterment is key to enhancing our customer-focused product, supporting its users, and is relied on by every team in our organization. As a 401(k) Support Associate you will help to provide support to 401(k) plan participants whose employers have chosen Betterment at Work for their company’s retirement plan, as well as Plan Sponsors who have chosen Betterment as their recordkeeper. As a 401(k) Support Associate, you like working with people, finding solutions, and are a master at the art of the analogy. You understand what it means to be a champion of a brand. You are the voice for customers, and relish providing them with that wow moment. You understand what it is like to be a customer, and appreciate going above and beyond to delight people and solve their problems. In this role, you will be joining a tight-knit team that is an integral part of the organization.

This role is remote eligible. Below we’ve reflected the base salary range we would offer for this position in locations with city or state requirements. For those located elsewhere, the actual compensation offered will be based on candidate experience and geographic location. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees.

• New York City: $50,000-$60,000
• Colorado: $45,000-$54,000
• Washington: $45,000-$54,000
• California: $45,000-$54,000

We offer a competitive equity package, health, dental and vision benefits, life and AD&D, short-term and long-term disability insurance, EAP, commuter/parking, FSA/HSA, and a 401(k) offering with employer match as well as a flexible PTO policy.

A day in the life

• Deliver above-and-beyond customer service and experiences through phone, email, or live chat
• Explain complex transactional and investment principles clearly, helping prospects and customers see the benefits of our products
• Lead with empathy and a problem-solving mindset to identify client issues and concerns, investigating why they happened, and communicating cross-functionally to find rapid resolutions
• Act as the internal voice of the customer, offering insights to all areas of the business to help build a better product
• Access to learning and development resources to equip and empower you with the skillset to continuously improve and problem solve in collaboration with your peers and business partners

What we’re looking for

• 1-3 years in financial services, specifically 401(k), with an emphasis in providing an excellent customer experience
• Technical savvy, specifically the ability to navigate multiple complex systems simultaneously to respond to customer inquiries
• Exceptional written communication skills and ability to build rapport – you will speak with our customers through email and in real-time over our live chat feature
• Customer service, call center or related experience working with CRM systems (For example: Zendesk, Salesforce, etc.)
• A learner’s mindset and an appetite for financial acumen

What being at Betterment means for you

We change lives

Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission: making people’s lives better.

We set audacious goals

We set them for the company, our customers, and ourselves and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.

We value all perspectives

When we collaborate, we’re at our best. We believe erse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.

We invest in you with:

• A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
• Flexible paid time off (and encouragement to use it!)
• Meaningful opportunity for community building through our 6 Employee Resource Groups
• Empowerment to own and lead change and affect the business
• Dedicated professional development opportunities
• Complimentary financial advice from our team of CERTIFIED FINANCIAL PLANNERS
• Lunch from our in-house chef three days a week at our NYC headquarters

What happens next

We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.

In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.

On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer inidual feedback during the interview process.

We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!

Please note that Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter.

Come join us!

We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual inidual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.

CPRA Language – CA Applicants ONLY

We collect and store personal information for the purposes of candidate tracking (for this role and future opportunities). The information you provide in the course of completing your application will be kept for up to 24 months. We use tools provided by third-party service providers but do not share candidate information for any purpose other than for recruiting. To access the data that is collected, request deletion or to make updates to your candidate profile, please email [email protected].

For jobs based out of our NYC HQ, we require in office attendance Tuesday through Thursday, weekly.

Coordinator, Financial Assistance Program (Remote)

Regular Full-Time

Remote, Remote, US

About Susan G. Komen

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we’ve led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

What you will be doing in the role of a Financial Assistance Program Coordinator

The Coordinator, Financial Assistance Program will serve as front-line staff on the Patient Care Center team to review and process financial assistance applications from iniduals undergoing treatment for breast cancer or living with metastatic breast cancer. The average workday for this position is from 9 am to 5 pm CT Monday through Friday, which may vary based on business needs. This candidate will possess superior organizational and customer service skills to ensure the utmost care and discretion when reviewing requests for assistance. The coordinator will review applications for completion; communicate with applicants to ensure the receipt of necessary documentation; document interventions in HealthCloud; and approve applications meeting program eligibility criteria.

What you will bring to the table

• Reviewing applications for financial assistance submitted to the Komen Financial Assistance Program for completion and adherence to eligibility criteria.
• Providing excellent customer service to both internal and external parties in resolving inquiries related to Financial Assistance Program applications or payments.
• Demonstrating the utmost discretion and confidentiality when reviewing and communicating about Financial Assistance Program applicants and funding recipients.
• Communicating as needed with applicants to secure missing documentation (income verification or physician attestation of breast cancer diagnosis and/or treatment status).
• Maintaining an organized, routine process to ensure applications move through the entire program cycle in a timely manner (less than 14 days from application to approval, if funds are available), including the communication of application approval and issuance of financial assistance.
• Ensuring the applicant receives notification of their status within 14 days of receipt of application for those applicants that do not meet program eligibility criteria or if funds are not available.
• Escalating cases to the Manager, as appropriate.
• Documenting all interventions in the Komen HealthCloud.
• Completing all other duties, as assigned.

We already know you will also have

• A minimum of a High School Diploma and 2 – 5 years of related experience.
• Bi-lingual proficiency in both English and Spanish required.
• Abilityto analyze primary and secondary data at multiple levels (e.g., county, state, regional, national) to draw appropriate, accurate\ conclusions towards reaching Komen’s bold goal.
• The ability to analyze best practices and incorporate these practices into Komen program implementation plan.
• Knowledge of current techniques and procedures used in the design and development of evidence-based public health curricula and training materials.
• Strong attention to detail.
• Proficiency working with online databases.
• Two or more years of customer service experience working with stakeholders from erse socioeconomic backgrounds.

So, what’s in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer:

• Competitive hourly rate of $16-$20, exact compensation ranges are based on various factors including but not limited to the labor market, job level, internal equity, and budget. Offers given will take into consideration the candidate’s skills, education, experience, geographic location, and other necessary credentials.
• Health, dental, vision and a retirement plan with a 6% employer match
• Generous Paid Time Off Plan
• Flexible work arrangement in a fully remote working environment
• Bi-weekly work from home stipend
• Parental leave
• Tuition Reimbursement
• A culture of learning and development
• And so much more!

Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.

Susan G. Komen is fair and equal in all its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the ersity of cultural backgrounds, ideas, and experiences.

Senior Customer Service Representative – Financial Services – Remote USA

Bringing smiles is what we do at TTEC… for you and the customer. As aSenior Customer Service Representative working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Assist customers with concerns regarding their accounts such as website navigation, change of profile, and similar queries
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 1 year or more of phone-based customer service experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Collaborative and relationship-focused work style with demonstrated success in a team environment
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $18 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit www.mybenefits.ttec.com for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Regional Support Coordinator

Job Locations US-Remote

Requisition ID

2023-31658

# of Openings

1

Category (Portal Searching)

Operations

Position Type (Portal Searching)

Employee Full-Time

Overview

Who we are…

Ciox Health merged with Datavant in 2021, creating the nation’s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

What we offer

At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented iniduals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.

What we need

Primary focus is handling the reconciliation of charts retrieved from provider offices for your region. In addition, this role will reschedule appointments with providers as necessary, handle inbound calls from both Chart Retrieval Specialists (CRS) and provider sites, and will audit and reconcile prior Chart Retrieval Specialist (CRS) medical chart uploads. This role will also be responsible to perform reminder calls for specific clients upon request.

Responsibilities

Serve and support the daily needs of the CRS team while at provider offices for chart retrievals, including but not limited to:

• Answer and handle inbound calls
• Maintain chart realization efforts
• Handle requests from call center team (appointments and special instructions)
• Complete reconciliation of prior days scheduled appointments
• Communicate with Provider’s as deemed necessary
• Responsible for the reconciliation of retrieved charts for the region and ensuring that all charts have been received
• Perform reminder calls for specific clients (upon request)
• Provide job aids and other training materials to Chart Retrieval Specialists while out in the field
• Shared responsibilities for assigning CRS to pre-scheduled appointments at provider offices
• Monitor emails from received from an outsourced company that handles reminder calls for scheduled appointments as needed
• Any other activity deemed necessary by the Onsite Regional Supervisor

Qualifications

• Able to work with multiple database at an efficient pace
• Intermediate knowledge and skill in Microsoft Suite (Word, Excel, OneDrive, Outlook)
• Demonstrated effectiveness at coaching and mentoring others
• 2+yrs Health Information Management, Medical Record, or call center experience
• Preferred understanding of medical terminology and medical office processes
• High school diploma or equivalent required

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.

*Except for states where legally prohibited to enforce mandates.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

FullStory is hiring a remote Senior Technical Support Specialist. This is a full-time position that can be done remotely anywhere in Sydney.

FullStory - Digital experience analytics, session replay, heatmaps.

1Password is hiring a remote Customer Growth Specialist. This is a full-time position that can be done remotely anywhere in Canada.

1Password - The world's most-loved password manager.

NEAR is looking to hire a Senior Customer Support Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Care Representative (REMOTE)

• Job Category: Customer Support & Service
• Requisition Number: CUSTO004108
• Full-Time
• United States

Job Details

Description

Are you looking for an exciting opportunity?

We currently have a full-time opening for a Customer Care Representative in the United States. If you are looking for a fast-paced environment where you can make a difference every day, then this is the opportunity for you!

The right person to join our team is…

Demonstrates ownership and accountability; strong problem solving and decision making skills; strong work ethic and integrity; excellent communication skills, both written and verbal; collaboration as well as self-management; results driven; attention to detail, accuracy and compliance; advanced website agility and selling skills. Must have the ability to read, analyze and interpret documents, procedures, general business periodicals and professional journals.

This position is responsible for.

The Customer Care Representative receives and answers inquiries from customers concerning price, availability and/or application of Breg products and services. S/he will also receive and enter orders from internal and external customers, including Sales Representatives. S/he will help to assure customer satisfaction by providing outstanding service while accurately entering orders and handling customer concerns, inquiries, requests, and complaints as well as offering suggestive selling solutions.

Your day will be very busy you will:

• Receives, records and accurately enters orders received by phone, fax, email or postal mail from internal and external customers and other Customer Care Representatives.
• Utilizes product training knowledge to offer appropriate solutions, troubleshoot and answer questions from customers, Sales Representatives and patients related to product usage including suggestions for use and comparisons to competitive product.
• Provides support of inquiries generated from any online sources including but not limited to breg.com or BregStore.
• Increases revenue through suggestive solutions and soft-selling of product and accessories, relevant to the customer’s needs.
• Within established guidelines, utilizes decision-making skills to judge and resolve issues related to product, freight costs and warranty guidelines. Escalates calls and orders as needed to the appropriate resource.
• Records customer feedback in the Breg Feedback Form (BFF) and issues Return Material Authorization (RMA) numbers.
• Provides a delightful customer experience through outstanding phone and electronic communication interactions with customers, Sales Representatives and patients.
• Attends annual required HIPAA training and maintains strict compliance with the healthcare privacy code.

What your background will be:

• High school diploma or its equivalent required. Associate’s degree preferred or an equivalent combination of education and experience.
• 1+ years of experience in a high volume call center highly preferred.
• Order Entry proficiency preferred.
• Computer proficient to include web browser/internet search, MS Outlook, Word, and Excel. Technical competence includes the ability to learn new software and systems.

What we can offer you…

Our insurance benefits are effective the 1st of the month after your hire date. (Included on the posting where we thought this would be a draw.)

• Medical /Dental /Vision plans
• PTO (paid time off)
• Holiday Pay
• Life Insurance / STD / LTD

Work Schedules include

• 9:00 a.m. PDT
• 5:00 p.m. PDT

Salary/Pay Range: $16.05/hr – $21.73/hr.

This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, commission, equity, etc.

For six consecutive years Breg has been awarded The National Business Research Institute (NBRI) Circle of Excellence Award for employee engagement.

If you meet the requirements above and would like to apply for this position, please visit our website at www.breg.com and click on the Careers’ section.

Breg is an Equal Employment Opportunity Employer and dedicated to a erse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.

Title: Customer Success Team Manager (Tech Touch) (Remote)

Location: Remote

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

Remote positions open to the US only. #ZR

The Customer Success Team Manager (Tech Touch) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This is accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and value that exceed customer expectations. Customer Success Team Manager (Tech Touch) is responsible for managing the onboarding of new customers, the renewal process, and customer growth by identifying add-ons and upsell opportunities. With a production demand mindset, the Customer Success Team Manager (Tech Touch) will take extreme ownership for driving performance and managing production of the assigned Tech Touch Customer Success team.

Responsibilities:

• Make genuine recommendations to hire, fire, discipline and promote subordinates within assigned Tech Touch Customer Success team
• Forge relationships with new customers and understand their objectives
• From a consultative approach, develop a strategy and plan for achieving customer objectives
• Leverage KnowBe4 assessments
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technically complex questions
• Monitor customer usage, adoption, and customer health metrics
• Continue working with customers per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist Pricing Specialists with customer renewals, add-ons and upgrades within your portfolio
• Maintain impeccable administration of your accounts in the Company’s CRM
• Take extreme ownership in developing a high performing Tech Touch Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
• Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions
• Track, manage, and ensure that your Tech Touch Customer Success team is delivering value, results and outcomes that align to customer objectives
• Track, manage and ensure that your Tech Touch Customer Success team is delivering exceptional customer experiences
• Track, manage and ensure that the prescribed customer journey and engagement model for Tech Touch customers is seamlessly and consistently adhered to
• Develop and groom strong customer advocates
• Serve as a management escalation point for customer issues and assist Tech Touch CSMs with tags
• Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms
• Develop and manage OKRs
• Enforce impeccable administration of accounts in the Company’s CRM
• Promote referrals for new business sales
• Communicate effectively with your Tech Touch CSMs to ensure that all policies and procedures are well understood
• Work closely with Growth and Tech Touch Customer Success Regional Director to develop and manage coaching plans for Tech Touch CSMs that are underperforming and need improvement
• Develop and groom strong, high performing Tech Touch CSMs

Minimum Qualifications:

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• 1+ years managing customers within a SaaS subscription model
• Previous management experience preferred
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience delivering customer value, outcomes and results that align with customer objectives
• Experience delivering exceptional customer experiences
• Strong empathy for customers and passion for driving growth
• Basic understanding of financial and operational levers in a SaaS recurring revenue business model
• Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives
• Demonstrated ability to drive exceptional customer experiences
• Analytics, process-oriented mindset
• Strong verbal and written communications
• Excellent time management, prioritization and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to build rapport with customers via phone, email and video conferencing
• Strong critical thinking skills
• High energy with ability to inspire and motivate teams to exceed targets
• Ability to manage and build high performing teams
• Self-motivated with ability to work with minimal supervision

The compensation for this position ranges from $60,000 – $70,000 including base, bonuses and commissions. For more details, click here.

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code – all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Iniduals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Discord is hiring a remote Customer Experience Associate - Korean. This is a full-time position that can be done remotely anywhere in the United States.

Discord - The easiest way to talk over voice, video, and text.

Title: Support Tools Specialist

Location: Remote US

Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail and payments platforms in the world.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

Opportunity Size

Retail disruption is one of the largest opportunities in the startup space today. Livestream shopping is taking off around the world a $300B GMV market in China that’s grown 100% YoY. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!

Role

We are looking for a Support Tools Specialist to own the design, configuration, maintenance, and ongoing optimization of our support tooling. You’ll collaborate with Customer Experience, Trust & Safety, Product, and Engineering partners across Whatnot. This position requires you to have strong technical skills, systems-thinking, project management, and process improvement experience.

• Serve as primary technical lead for the design, planning, maintenance, implementation, and continuous improvement of our support systems (e.g. Zendesk, internal tools, etc.)
• Oversee access management of our tools – both internal and external – including creation, deletion and edition of rights but also auditing
• Tool administration will also include configuration of tools, such as: changes in views, workflows & queues
• Drive requirements gathering, solutions definition, testing, and technical execution for new and complex use cases across our support systems
• Provide multi-tier support and collaborate with internal customers, engineers, and IT team members
• Provide technical consulting and business strategy services to internal teams as it pertains to use of our internal support tools (admin, Zendesk, etc)
• Create a continuous improvement roadmap through close monitoring of data and the proactive intake of stakeholder input. You will enable Marketplace Operations to operate better through optimized tools/systems
• Develop and maintain documentation and training materials that supports the best use of existing and new tools

You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

• BA or BS in a technical field is preferred, but not required
• 4+ years experience systems administration, troubleshooting, and CRM tools
• Strong experience working with Zendesk (a must!)
• Demonstrated experience in defining configuration options, requirement needs, and implementation of new/improved system features
• Commitment to teamwork and proven track record of collaboration across cross-functional teams
• Strong communication and organization skills, with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate concrete insights
• Quick thinking self-starter who is comfortable with ambiguity and change
• Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment.
• Exceptional analytical, problem solving, and data management skills

Benefits

• Competitive base salary and stock options
• Unlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
  • Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
  • Dental and Vision sponsored 100% by Whatnot for employees and dependents
• Work From Home Support
  • Laptop provided by Whatnot and home office setup allowance
  • $450 work-from-anywhere quarterly allowance for cell phone and internet
• Care benefits
  • $1,350 quarterly allowance on food
  • $1,500 quarterly allowance for wellness
  • 16 weeks Paid Parental Leave and gradual return to work
  • $5,000 annual allowance towards Childcare
  • $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
• Professional Development
  • $2,000 annual benefit to invest in your professional development
• 401k offering for Traditional and Roth accounts provided by Betterment
  • Employer matching contributions of 100% of up to 4% of contributions on base salary

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value ersity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Client Service Representative

• Remote
• Full time
• JR103021

The Zelis Payments Client Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Client Service Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline into the rest of Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don’t worry if you don’t have previous call center experience, we are happy to teach you!

Duties and Responsibilities:

• Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
• Works to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
• Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
• Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
• Build and maintain a thorough knowledge of Zelis Payments products and solutions.
• Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
• Maintaining scheduled adherence and remaining productive throughout your given shift.
• Ability to consistently meet monthly stat expectations and attendance goals.
• Maintain and display a positive attitude.

Professional Experience and Qualifications:

• Passion for customer service and helping people
• Excellent telephone etiquette and verbal communication skills
• Proficiency in problem-solving and basic troubleshooting
• Computer proficiency and technical aptitude
• Attention to detail
• Consistent and reliable
• Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
• Demonstrated resilience and resourcefulness in customer service situations

Zelis is a healthcare financial technology company that is modernizing the business of healthcare by building a platform that’s bridging gaps in the healthcare financial system and aligns the interests of payers, providers, and healthcare consumers. We are the market-leading provider of claims cost management and payments optimization solutions to price, pay and explain healthcare claims.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.

Customer Service Representative

Job Category: Loan Servicing

Requisition Number: CUSTO015243

Full-Time

Locations

Remote, USA

Remote in CA

California, USA

Description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Customer Service Representative plays an important role in the organization by performing a number of activities directly related to the company’s Customer Service functions. The role is primarily responsible, under direct to moderate supervision, for providing friendly, knowledgeable and efficient service to customers and staff within agreed upon Service Levels and in compliance with guidelines established by investors, company, state and federal regulations.

Essential Functions

• Answer and service calls in a professional, timely and efficient manner.
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
• Listen attentively to customer needs and concerns; demonstrate empathy and patience.
• Explore, analyze and respond to customers’ issues and concerns via phone, email, and through written correspondence.
• Use decision-support computer software programs to respond to typical customer work/service order inquiries and requests.
• Verify customers’ understanding of the servicing of their loan, and clarify/provide additional information as needed in order to answer questions and concerns.
• Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and when promised.
• Prepare complete and accurate call notes, written documentation, etc., and update customer files in the system.
• Communicate effectively with iniduals/teams to ensure high quality and timely responses and resolutions to customer requests.
• Transfer misdirected customer requests to the right party, and escalate calls when needed.
• Contribute ideas and suggestions to resolve problems, provide a great customer service experience, and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Stay current on changes in industry regulations.
• Demonstrate and promote Guild Core Values.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred, along with a minimum of two years total work experience in high volume customer service role(s).
• Prior experience in consumer/mortgage lending, banking, or related industry/positions strongly preferred.
• Passionate about delivering excellence in customer service within a team environment.
• Demonstrate patience and professionalism when interacting with consumers.
• Ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Excellent verbal and written communications skills required.
• Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required.
• Basic math skills required.
• Proficiency with data entry, Microsoft Word, Excel, PowerPoint and Outlook required.
• Familiarity with document retention software; Blitzdoc preferred.

Supervision

• Direct to moderate supervision required, depending on experience level
• Apply sound judgment in execution of core job responsibilities
• Travel: 0%

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental: Office environment no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $17.16/hr to $22.69/hr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Agorapulse is hiring a remote EU Support Hero. This is a full-time position that can be done remotely anywhere in Europe.

Agorapulse - Take control of your social media.

ClassDojo is hiring a remote Privacy Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

ClassDojo - Build wonderful classroom communities with parents and students.

ActiveCampaign is hiring a remote Customer Experience Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

ActiveCampaign - Grow your business with customer experience automation.

Customer Services Representative – 2nd shift

Job ID 113332

Service line GWS Segment

Role type Full-time

Areas of Interest Customer Service

Location(s) Remote – US – Remote – US – United States of America

Get ready for an outstanding career with CBRE!

From selling properties to activating spaces, CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm with over 100K professionals globally in over 100 countries.

For 12 years we have been listed on Fortune Most Loved Company!

Job summary

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

Essential duties and responsibilities

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
• Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
• Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
• Contacts customer for additional information and communicating the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for completion by vendors.
• May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
• Provides informal assistance such as technical guidance and/or training to co-workers.
• Other duties may be assigned.

Supervisory responsibilities

• None

QUALIFICATIONS

To perform this job optimally, you will be able to perform each pertinent duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• High school graduate or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

CERTIFICATES and/or LICENSES

• None

INTERPERSONAL SKILLS

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL RESPONSIBILITIES

• Ability to calculate simple figures such as percentages.

REASONING ABILITY

• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

• Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY

• Decisions made with general understanding of procedures and company policies to achieve set results and objectives. Errors in judgment may cause short-term impact to co-workers and supervisor.

You are currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience.

The minimum salary for the Customer Service Rep position is $30,100 annually [or $14.47 per hour] and the maximum salary for the CSR position is $39,681 annually [or $19.08 per hour].

The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.