Land your dream remote job

Who is Purple?

Purple helps physical venues survive and thrive through optimizing safety, enhancing the visitor experience, and driving revenue. This is achieved through connecting multiple data sources – many of which are already present in a venue. Businesses get a complete view of what is happening in their space, allowing them to make informed decisions and drive meaningful experiences through a number of built-in intelligent space solutions.

What’s the role?

The Customer Success Lead is responsible for the success of customers across LATAM with the purpose of representing the voice of the customer and guiding them to value with Purple. Through direct engagement with mid market and enterprise customers, you will work to understand business needs and link with driving successful outcomes with Purple. You will also be responsible for line managing LATAM team members, along with their personal objectives and key results.

We’re looking for someone outgoing, level headed and empathetic, with experience working in customer facing roles and managing direct reports.

Purple is a remote-first business, so you can work from anywhere in Latin America.

What will you do?

You’ll bring with you the skills, experience and knowledge to:

1. Ensure customers love working with Purple and have a positive experience
2. Delivery on inidual and pod/team objectives and key results
3. Ensure customers are using and getting value from our product
4. Work closely with the Account Executive and VP of Customer Success to ensure renewals are conducted successfully and on time
5. Work as part of a team to create shared learnings and ideas to improve
6. Partner closely with the commercial team to ensure new leads are being generated and customers are expanding with Purple
7. Ensure the successful completion of customer GoldSheets
8. Ensure Success Plans are happening pre sale and during the customer lifecycle
9. Work with VP Customer Success to define and execute the strategy for CS in LATAM
10. Generate a collection of customer advocates we can use as references, and talk about publicly
11. Generate and maintain strategic relationships and engagements with key customers/partners
12. Embed a culture of continuous improvement across the team

Requirements

Who are you?

Requirements

• Create and deliver annual retention and expansion strategies for the pod
• Understand, manage and drive customer health, managing erse customer communications
• Conduct productive onboarding calls, QBRs and ABRs
• Understand, discuss and plan for ROI customer success
• Effectively utilize Gainsight to manage customers, while using data to report insights to our team
• Collaborate with team and across departments both locally and globally

• Play an active part in the development of strategic partner relationships

• Generate and conduct customer webinars
• Identify leads and help qualify with the Account Executive
• Devise and implement strategic customer plans using Gold Sheets
• Effective line management capability, including delivering team metrics, team recruitment, and quarterly team assessments
• Lead and deliver education content across the organisation
• Fluency in Spanish, advanced level English required; knowledge of Portuguese a plus

Benefits

Why Purple?

Location: Remote - Latin America

Benefits:

• Competitive salary
• Strong vacation days and volunteer days
• Healthcare, dental + vision
• GKO - all expenses trips to the UK for annual kick off event + Ultra Violet cultural event
• Long Term Incentive Plan after 12 months’ service

Our values - what makes a Purplyte

Make it happen - We own things and get them done whatever it takes.

Playful and positive - Life’s too short to take things too seriously, we like to have fun while we’re working and we love positivity - and yes the glass is half full.

We’re in it together - We all have our day jobs to do, our KPI’s to hit and projects to complete but we’re always available to help for the greater good of the business.

No bullsh*t, no politics - Seriously! We want to enjoy coming to work and that stuff doesn’t make it pleasant.

Know your stuff, keep learning - We value people who have the knowledge and have a thirst for it, lots of it.

No drama - Things don’t always go right as much as we try, having a hissy fit over it won’t help the situation and you won’t find that here.

With great data, comes great responsibility - Personal data is a big thing, particularly when you are the custodian of a lot of it, we take that very seriously

At Commuty we’re making parking & commuting smarter for companies. We help employees organize their workday in the most efficient, happy and green way!

In 5 years, we worked for many types of companies, from small to big ones, such as AG Insurance, Social Lab, L’Oréal or UCB.

 We have ambitious goals for the coming months, and we need ambitious new team mates to reach them. We’d love your help here!

You are good at maintaining excellent Customer Relationships, and you’d like to serve a cause that matters?

You love finding creative solutions to complex issues?

You want to work with a young and dynamic team of incredibly driven people, to accelerate our growth?

We have a space for you!

WHAT WE EXPECT FROM YOU

As a Customer Success Specialist, you’ll be in charge of ensuring our Customer’s well-being and making their experience with Commuty the best it can be. This includes various tasks:

1.    Manage the Customers

This is the “Account Management” part of the job. As from the signature of the contract, you will be the Commuty contact person for the Customers you manage. Your tasks will mainly be:

Act as Project Manager for the launch of newly signed Customers. Mainly: 

• Be responsible for the successful onboarding of our new Customers, once their contract is signed, in collaboration with the sales and tech team
• Set up and manage the Customer’s environment in the app
• Inform & train the relevant stakeholders of the Customer on the usage of the  app
• Take ownership of the contract terms and the invoicing management for your Customers together with the Admin Manager.

Manage Customer relationships to increase Customers LTV and prevent churn. Mainly:

• Collect regular feedback from your Customers
• Propose relevant actions to take or developments to make to the team & Customers
• Present new features to our Customers
• Increase Customers LTV and reducing churn

Make Upsells to Achieve annual renewal and upselling revenue targets. Mainly:

• Manage the upsell sales cycle from Feature presentation & demo, offer, negotiation to signature
• Collaborate with sales team when needed

2.    Reinforce our Customer support.

You will be asked to:

• be the point of contact for frontline support requests. If needed, dispatch the requests to the relevant team members;
• assist and educate our Customers in how to use our product;
• update and feed our FAQ page;
• make suggestions for improving the support process;
• propose product improvement to try to reduce the support needed for specific functionalities.

HOW WE SEE THINGS FOR THE FIRST 12 MONTHS

Month 1. Understand Commuty, our why, our how, our whats. Understand how our team works and what everyone does. Understand our product and added value.

Month 2-3. Work closely with our team to learn about our Customers. Start support tasks and assist in launches.

Months 3-9. Start taking ownership of Customers and projects. Be their main point of contact and answer their questions

After 9 months. Manage your own portfolio and make sure our Customers have the right product running smoothly for them. Propose and present the new features to fit their needs and upsell their subscription.

• Empathy, and patience, but with the ability to be firm
• Good writing, listening and negotiation skills
• Proactive and autonomous
• Excellent interpersonal skills
• Notions of project management and/or Customer support are assets
• Experience in a SaaS company is a plus
• Perfectly bilingual French / Dutch and super fluent in English,
• Rigorous, well-organized and methodical (results-driven)
• Bachelor degree in any relevant skills

WHAT YOU WILL GET

• Tremendous growth opportunities
• Be a part of a dynamic team focused on taking Commuty to the next level
• Cool work environment that is caring, fun, and collaborative
• Office in Louvain-la-Neuve & Brussels, with a strong culture of remote work
• A salary package in line with your experience and skills
• Last but not least, the satisfaction of making a positive impact on society and employee well-being

‍

A WORD ABOUT COMMUTY

Commuty is a Belgian startup founded 6 years ago with the powerful will to make a difference and address environmental challenges of our society.

Our 1st focus is the workplace: we develop a software to improve parking & desk management and boost green mobility in companies & office buildings.

We make complex workplace issues become super easy to deal with, thanks to digitization and innovation. At the end of the day, we help employees organize their workday in the most efficient, happy and green way!

INTERESTED? 

Apply!

If your application is selected we will get in touch to organize:

• Screening call of 30min
• Case
• In-person/videocall Case review interview of 1hr
• Fit interview with our co-founders of 1 hour‍

Talk soon!

Broadlume is looking for an ERP Support Specialist to join the team. At Broadlume, we strive for successful outcomes for our clients by consistently finding ways to be even more effective in our performance. While we have a fun and collaborative culture, we’re also committed to the work we do.

Our technology, product, and service offerings are continually evolving Broadlume is on a mission to create a best-in-class experience for both consumers and dealers within the flooring industry.

Our ERP Support Specialists’ primary responsibility is to provide high-quality, results-oriented, and flexible support and education to our clients. Support is delivered via email, phone, chat, and virtual meetings.

**This is a full time, remote position, that may require occasional weekend(s) or evening(s)**

Requirements

WHAT YOU’LL DO:

As the face of Broadlume, you will provide support, expertise and guidance directly to customers of our ERP and Payment Processing products.

• Respond to customer requests by phone, chat, and email in a professional and timely manner.
• Communicate thoughtful, thorough, and accurate solutions to solve for the customer from beginning to end using terminology that our customers understand.
• Educate customers on the software and help them address process change needs from their prior ERP system to RollMaster.
• Serve as an internal resource to our partnering teams (AM, Sales)
• Manage day-to-day workflow with composure and flexibility as customer and team needs evolve, case volume changes.
• Adjust priorities and workflow according to customer needs, level of urgency, customer priority, impact of the issue.
• Develop and maintain a deep understanding of Broadlume as a business, BL platforms, services, organizations and industries.
• Learn and act on the fly using both internal and external resources

WHO YOU ARE:

• You have 2+ years of experience within the flooring industry using an industry-specific business management / ERP system.
• Strong Microsoft Excel & Computer skills
• You have excellent organizational and time management skills with the ability to manage multiple projects simultaneously.
• You excel at organizing complexity. You have confidence in coordinating different schedules, time zones, and priorities. You document your work in a way that’s organized, transparent and easy-to-follow.
• You have excellent organizational, time management and customer service skills with the ability to manage multiple projects simultaneously
• You obsess over details. You understand that little things matter. You bring attention to areas for improvement and always put the finishing touches on your work.
• You excel at written and verbal communication. You have exceptional written communication skills and know-how to make complex topics seem simple when explaining things.
• You are a team player and able to operate in a dynamic environment while going the extra mile to be responsive, clear and helpful to our clients.
• You have strong problem solving, time management and decision-making skills including the ability to think ahead and get things done without intervention from others.

Preferred Requirements:

• Management or Accounting experience with RollMaster or industry specific ERP software
• Business process and/or Accounting knowledge (preferred)

Who We Are:

Our mission at Broadlume is pretty simple: simplify the complicated world of digital marketing for the flooring industry. The opportunity is massive, and we have the team to execute the vision…except, well, for you.

At Broadlume, we are committed to working with and providing reasonable accommodations to iniduals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email us at [email protected] and let us know the nature of your request and your contact information.

Broadlume is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

US-Remote – Work from Home – US

Category

Customer Service/Support

Why Working Solutions

Working Solutions seeks detail-oriented independent contractors with strong working knowledge of GDS software to assist travelers and travel agents with plan changes happening during travel. This is a remote, independent contractor role that provides customer support through inbound and outbound phone calls.

At Working Solutions, we work with top national brands to humanize their customer experience. When you join our network of remote customer care pros aka the WooHoo! Crew, you will have access to work on different contracts exclusive to Working Solutions.

Why join the WooHoo! Crew? There are many perks to contracting with us:

• Work from home
• No hassles of commuting
• Schedule your own hours
• Work when it’s convenient for you
• Gain experience in different industries
• High pay rates

About our application process

This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care pros, you will have exclusive access to view all open contracts.

When you are ready to apply, click Apply Now and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests.

About our application process

This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care pros, you will have exclusive access to view all open contracts.

When you are ready to apply, click Apply Now and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests.

Overview

Working Solutions travel program supports a global travel, hospitality, and leisure management group. Independent contractors participating in this program will provide attentive and personalized customer support to assist customers who are experiencing changes to their travel plans while they are traveling. Strong working knowledge of GDS software (Native Sabre, Worldspan, and/or Amadeus) is essential to this role.

Schedule:

• Flexible schedule opportunities
• Available anytime Monday through Sunday between 5 am and 10 pm CST.

Compensation:

• Earn up to $21.60 per productive hour (paid by the minute worked, up to 60 minutes per hour for the maximum rate)
• Additional performance-based incentives available

Required Skills

• Customer service experience and demonstrated ability to deliver high-quality customer care
• Friendly, compassionate tone and professional demeanor
• Strong working knowledge of GDS software (Native Sabre, Worldspan, and/or Amadeus)
• Experience modifying travel reservations including but not limited to hotel reservations, airfare, transportation, and excursions.
• Excellent written and verbal communication skills
• Attention to detail
• Self-motivated and resourceful
• Tech-savvy and avid computer user

Important Information

Technology & Equipment Requirements:

• A quiet and secure work environment during working hours
• Personal computer with at least 8GB of RAM (no tablet)
• A USB headset with microphone
• Wired high-speed internet (minimum of 10 Mbps download)
• Windows 10 Home, Pro, or Pro for Workstations
• Valid antivirus software installed, running, and up to date
• Compatible webcam (some client programs)

Work Environment Requirements:

• Quiet, uninterrupted space
• Organized desk area

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location:  International, Anywhere; 100% Remote

Role:

Our professional support team serves over 8,000 companies and is on the front lines of our organization.

In this role, you will help, encourage, and support our customers via email, chat, and phone.

Responsibilities:

• Fully understand Credit Repair Cloud’s business strategy, products, and our unique mission.
• Fully understand our Customer Journey, from first exposure and into an active paid user.
• Deeply care about our customers as human beings.
• Provide customer support over email, phone, and chat with unparalleled attention to detail.
• Be a positive, encouraging voice for non-technical customers who are starting a business and often feel overwhelmed.
• Have a high sense of urgency when needed and act accordingly.
• Master all our products and services.
• Work with the team and your manager to improve our processes.
• You’re highly skilled in technical customer support.
• You love solving problems.
• Advocate for our customers internally.
• You love doing things efficiently, and you have tons of common sense.

Requirements: 

• You are an accountable, punctual, responsible, mature professional with discipline and requires little supervision post-training period.
• You have strong interpersonal, written, and verbal communication skills. You’ll need to be able to communicate over the phone with our customers.
• You are confident.
• You are tech literate. Learning new tools and playing with new software fills you with joy, not dread. Relevant experience with CRM software (we use HubSpot) and support software (we use Zendesk) is a huge plus.
• You genuinely care about our customers, your work, and the team.
• You are self-motivated.
• You are an inquisitive person, and you always want to learn new things.
• You want to improve processes and strive when you’re given the freedom to do so.
• You are always on top of things. Nothing slips through the cracks.
• You have the ability to work in a quiet environment for making calls, and a strong internet connection is a must.
• Availability to work PST business hours, and weekends.

Benefits:

• Health, vision, and dental benefits.
• $1,500 equipment/home office allowance.
• 401k company match-up plan.
• Free Credit Monitoring.
• Competitive Salary.
• Unlimited PTO. Take time off when you need it. We trust you!
• Paid Holidays.
• 4 weeks of paid Parental Leave.
• Compassionate Leave, you’ll have flexible paid bereavement leave, medical leave, and natural disaster leave.
• Paid conferences.  We are big fans of continued growth.
• Learning budget annual benefits, which include a budget for personal development.
• Profit-Sharing Bonus, we celebrate our hard work and success with monthly profit-sharing distributions.
• Purpose-driven activities, we donate and participate in activities that promote giving and contributing to good causes.
• Free access to Nutrition, Yoga, and Fitness classes through Choose Bright.
• Employee Wellness Program.
• Unlimited meditation and mindfulness content through your  Premium membership with Insight Timer.
• Fun perks & monthly activities.
• A comprehensive and paid onboarding process.
• The freedom to work from anywhere around the world.

*Some benefits apply to USA-based employees only.

Want to learn more? Visit our careers page https://www.creditrepaircloud.com/careers

Credit Repair Cloud is an Equal Opportunity Employer and is committed to working with a erse staff. We hire globally for talent and drive and value members by work deliverables and passion. No matter what race, color, creed, religion, gender, gender identity, gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law, we are all equal here.

We encourage every talented and qualified person to apply. In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc.)

75k+ base salary + equity compensation

About Motion

Motion’s mission is to empower everyone to do their best work by automatically optimizing their schedule. By constantly monitoring and reorganizing their to-do list and calendar, we help professionals make time for their highest priority tasks while never missing any deadlines. We are growing extremely quickly: several million in annual recurring revenue, 9x year-over-year growth, and trusted by 10,000+ users from world-class companies. Motion has raised over $10M from top-tier investors, including recently our Series A, and was part of Y Combinator’s Winter 2020 class.

The Role

You will work with Motion’s customer support team to help customers solve their problems, communicating with customers via email support ticketing system. You will also work on projects such as writing articles for our knowledge base, exploring new support software, synthesizing top customer problems for Motion’s product and engineering teams, and other support-related initiatives.

Responsibilities

• Help customers via email, troubleshoot problems, answer questions

• Write documentation to help users help themselves (FAQ, knowledge base, product updates, etc)

• Synthesize top customer pain points and requests to product team and help assess priority

• Relay bugs to engineering teams and help assess urgency

What we’re looking for

• 2+ years of technical support experience

• Experience using support ticketing systems e.g., Zendesk, Front, Intercom, etc.

• Strong problem solver, quick learner, can keep up with rapidly evolving product

• Strong understanding of technology, how websites and software work

• Empathetic to users, cares about understanding their underlying problems rather than just what they ask for

• Work remotely from anywhere in the US

• Bonus: Worked with productivity software before or passion for productivity products

Our company culture, or why you may or may not be excited about joining us:

Motion Website

Motion Company Culture

Motion Careers FAQ

Motion offers a competitive salary and equity compensation, medical, dental, and vision health insurance

We are ElectroNeek

ElectroNeek empowers IT Service Providers to bring complex Hyperautomation technologies to 200M+ small and medium-size clients with no-code tools, partner-centric support, and disruptive business models. With customers ranging from boutiques and newcomers in the automation-as-a-service industry to established market players like Xerox, Compasso, and Ricoh, ElectroNeek provides best-in-class services including ultimate GTM support by the vendor.

Role Description: 

We are presently seeking a Regional Support Manager to lead our Latin America team and help us continue our rapid scaling. 

As a Regional Support Manager, you will focus on building and leading a high-performing team of engineers. You will be responsible for ensuring our teams provide a positive support experience, which includes being responsive to ElectroNeek’s customers and effectively partnering with our stakeholders.

This role reports to the VP of Customer Support and will be working remotely from anywhere in the world.

Responsibilities:

• Grow and manage the customer support team (support engineers and solutions engineers);
• Team development (recruiting new team members);
• Manage the performance and support the career development of the team;
• Monitor the compliance with support workflows in ZenDesk and help the team keep it in a good shape;
• Customer escalations management;
• Customers feedback processing and analysis;
• Manage the interdepartmental interaction process (mainly with the R&D and Product Team, as well CSM and Sales teams);
• Monitor and control the customer support team KPI;
• Document and keep up-to-date the support workflows;
• Control the implementation of the approved changes in ZenDesk and Jira;
• Weekly and monthly reporting about team performance;
• Work on continuous team performance improvement;
• Implement upskilling programs for regional support teams;
• Identify and report to the executive any obstacles to delivering consistently high levels of service.

• You can work remotely from any place in the World
• Work in a fully remote team
• Weekdays from 10 AM to 7 PM EST
• Stable salary, bonuses
• Stock Option plan
• Days-off and vacations

• 3+ years experience in a management role in a software development company
• 8+ years of progressive experience in customer support
• Deep understanding of processes and workflows in startup companies
• Experience hiring and managing high-performing, tech pre-sales and teams
• Experience in hiring and interviewing candidates
• Experience working with R&D to translate s voice and improve the product quality
• Experience working in close partnership with Success and Sales to deliver a cohesive experience
• Experience with pre-sales engineering processes
• Strong analytical skills and processes-based approach in dealing with issues resolution
• Tech-savvy and eager to learn new technologies (you can lead a technical discussion with your team and with R&D representatives)
• Basic knowledge of JS or Python (or any other scripting and/or programming language) is an asset
• Readiness to jump to tickets or other responsibilities if the need arises
• Previous experience with ZenDesk, Jira, Confluence, CRM systems (Salesforce mainly)
• Fluent English
• Ability to communicate effectively with senior executives
• Ability to analyze and identify improvements in service systems
• A computer science degree is a plus

Soft skills:

• Enthusiasm for working in a high-profile, fast-paced startup culture
• Strong communication skills and ability to build relationships
• Responsible, responsive, proactive, willing to help, ready to resolve issues
• Responsible and self-motivated
• Ability to learn new technologies
• Ability to multitask and prioritize between competing activities

About Hearth

Backed by 8VC, Founders Fund, and other prominent leaders in Silicon Valley, Hearth has raised over $50M and is one of the fastest growing companies in the home improvement space.

The Need & Opportunity

Our vision for Hearth is to be a transformational solution for the average small business contractor, helping them become the type of business owner they want to become through world-class technology, data, and education. As we release new products and grow the team, we’ve identified the Onboarding / Customer Success Manager team as one of the most high leverage functions in the business.

The Expectations:

Own the Onboarding team and process at Hearth, with the focus of driving activation and results for customers within their first 60 days.

• Lead, develop, and manage a team of 6+ Customer Success Managers.
• Help us double the team and install best practices as we scale
• Work closely with the VP of Customer Success and the executive leadership team to drive key metrics for the business, including multi-product activation.
• Provide tailored coaching and development to your reps day in and day out. You will be successful at identifying unique ways to motivate and inspire the erse team you lead. 
• Be data driven with the ability to understand and use KPIs to identify gaps on the team & direct coaching.
• Develop and facilitate training, both on a team and department level that are impactful and drive results.  
• Partner with different departmental leadership on cross functional company objectives and projects. 
• Constantly evaluate the process of your team and the department as a whole in order to identify areas of opportunity and increase efficiency.  
• Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team.

About You:

We are looking for an experienced manager in the SMB SaaS space, ideally from the construction/home services space, to lead and develop our onboarding team.

• You are an experienced manager and team leader (2-5 years of experience)
• You have experience in the SMB SaaS space, ideally in construction/home services. You have “done this before” and come bearing best practices
• Previous you had 2-3 years of success in a quota-carrying customer success position.
• You have excellent verbal and written communication skills
• You are output focused and high-performance
• You have a passion for people and their development
• You possess strong emotional intelligence and ability to inspire and develop direct reports
• You have ound business judgement and the ability to handle multiple wide-ranging matters, conflicting priorities while exploring new areas of expertise as business needs change.
• You have effective time management with ability to balance competing priorities
• Your analytical and problem-solving skills are excellent and data-driven
• Ability to be dependable and flexible with your schedule. Work hours will be based on business demands and you have a team that relies on you. 

Benefits

• Competitive pay.
• Stock options.
• Mission-driven, values-based culture.
• Considerable leadership opportunities as we continue to grow and scale.
• Generous PTO, plus paid company holidays.
• Medical, dental, and vision options.
• 401(k) package.
• Remote work lifestyle
• Upbeat, casual and fun office environment and culture.
• Company-sponsored events & happy hours.
• Pup-friendly office.
• Fully stocked kitchens within Austin and SF offices

Location

Remote

More About Us

About Seasoned

Job Description & Responsibilities

Given this is a newly formed position you will play an integral role in helping to build out processes, reporting, and engagement plans that will allow this team to scale in the future. Doing so will require a strong entrepreneurial mindset to not only help develop this role further but execute the plan on a daily basis.

If you are passionate about helping restaurants succeed and understand how technology plays a large role in ensuring that happens - then continue reading and send us your resume!

Where you come in:

• Develop weekly, monthly, and quarterly engagement plans with paying customers
• Adoption, retention and customer relationships will be your primary focus
• Ability to interact and collaborate with key stakeholders
• Analyze multiple levels of data as it pertains to customer performance
• Work with customers to receive product feedback and offer support and training when needed
• Be able to work fast and understand the needs of both applicants and customers
• Organize and relay feedback to product team; prioritize requests and ideas
• Present your conversational learnings to internal stakeholders
• Have experience understanding and taking action of usage and software metrics

What it takes to succeed:

• 2-3 years of customer success, onboarding or implementation experience. Restaurant technology or prior SaaS experience required.
• Be open to working in a startup environment, i.e., willing to wear more than one hat, expect to adapt quickly to change
• Familiar with SFDC, Google Suite, and Microsoft office
• Experience developing or following plans to drive retention
• Bring a positive attitude and passion for our challenge

Compensation: Competitive and includes benefits, 401k, Equity.

Seasoned provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Seasoned complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Handles incoming support calls, emails and online chats for patients needing assistance navigating Covid/ STI testing, COVID vaccinations or other healthcare services. 

• Most support tasks will include helping participants register for appointments, providing basic information, and assisting patients with accessing their results, navigating clinical workflows and verifying healthcare insurance eliminating roadblocks.

• Assist patients with positive results and insurance issues. 

• Handles incoming support chats and calls for those who may need support for various test results. 

• You’ll also provide support for our clients and admins by learning the Primary Admin portal. 

• Responsible for adhering to CX Policies and Procedures and discipline system.

• Escalate issues with registering, scheduling (unknown cancellations) and admin issues to Team Leads. 

• Focuses on quality, performance and KPI’s to be successful.

• Stays up to date and well informed with emerging healthcare guidelines and protocols. 

• May also do tele-proctoring. 

• Experience with customer service and answering calls and/ or  chats in a healthcare environment.

• Has worked with EHR and comfortable with healthcare technology. 

• Familiarity with insurance issues and healthcare insurance from various providers. 

• Comfortable talking to patients about personal matters such as STI’s and familiar with healthcare terminology.

• Can communicate empathetically and enjoys helping people.  

• Tech savvy with knowledge of computer programs such as EHR, Kustomer, Talkdesk and/ or other call center and ticketing software. A proficiency with using Google Workspace apps (G Suite) is ideal.

• Strong spelling and grammar for sending emails and chats to patients  in a healthcare setting.. 

• Ability to work under pressure and in a continuously changing environment.

• Has open communication with assigned Team Lead/ Assistant Manager,  Directors and management. 

Patient Advocate – Weekends and Evenings

REMOTE 

CARE – CLINICAL

FULL TIME

GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $35 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate erse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role!

About the Role:

We are hiring a Patient Advocate to provide support to GoodRx Care patients and the medical providers that serve them. This full-time role is specifically dedicated to weekend and weekday evening hours (2:00pm – 11:00pm Pacific Time), with Saturday and Sunday evening availability required. Our team of Patient Advocates are often the first and last interaction our patients will have with Care — and are critical to our mission of delivering affordable and convenient healthcare.

What you’ll do:

• Assist with patient support questions and needs online and via phone.
• Assist in placing lab orders, following up with pharmacies, communicating with medical providers, and other support admin tasks.
• Coordinate, and escalate, issues with account management, shipments, and billing.
• Coordinate, report, and escalate platform issues to our technical teams.
• Work closely with clinical and patient teams to ensure tasks are properly tracked, triaged, and completed.
• Confidently work within the telemedicine platform (EMR) for patient and clinical assistance.
• Always advocate for the patient and look for opportunities to improve the care experience.

Skills & Qualifications:

• A college degree is ideal, but not required with comparable experience.
• At least one (1) year of experience in customer/patient support, ideally in a healthcare setting.
• Experience communicating with medical providers is a plus.
• Independent and consistent, with excellent follow through.
• Excellent written and verbal communication.
• Confidence using technology.
• Ability to confidently speak to patients and pharmacies on the phone.
• Saturday and Sunday evening availability required
• (Sample Schedule: Saturday – Wednesday, 2:00pm – 11:00pm Pacific Time).

Benefits & Perks:

• Flexible work location and schedule/time off policy
• Domestic partner benefits coverage
• Supportive and positive team
• A commitment to a erse and inclusive environment

GoodRx is America’s healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores.

Spanish-English Bilingual Phone Answering Service Person Wanted

**Currently seeking Answering Service reps to handle both English and Spanish language calls for our attorney clients.**

Applicants must be able to provide proof of authorization to work in the US and be available to work scheduled 4 hour shifts between the hours of 8 am to 11 pm Eastern Time Monday through Friday.

New hires will start part time at 20 to 25 hours per week with the possibility of moving to full time (35 to 40 hours per week) upon successful completion of training and a 90-day probationary period.

Pay:

$18/hr to start with a potential raise upon successful completion of 90 day probationary period and passing a performance review.

The following skills / attributes are required:

• Capable of working well as part of cohesive team
• Dependable with unquestionable integrity and worth ethic
• Showing up to work on time and staying for the entire work period
• Prioritizing answering all inbound calls within 3 rings no matter what
• Ability to learn new skills and read necessary supporting materials
• Ability to communicate clearly and effectively both verbally and in writing
• Ability to multitask

Technical requirements for this position:

• Personal computer capable of running Google Chrome
• Headset with microphone for taking calls
• Quiet place to work
• Reliable internet connection

This is a 1099 position and this position is on a trial basis for the first 90 days.

To apply, respond via email to [email protected] using the subject line: Quien esta ahi?

**If you don’t respond using that subject line, your reply will be ignored, as it shows that you didn’t read this ad in its entirety.**

In your reply, please include the following:

• Your time zone
• Attach a short recorded message to your email find a magazine or article online, and read the first 5 sentences aloud (First in Spanish, then read those same sentences again in English so we can gauge your speaking voice.)
• Please ensure your recording is an MP3 or other common audio file type.
• Attach a copy of your resume

About HeliosX:

We are HeliosX. A group of HealthTech start-ups, with fast-growing operations in the UK and USA. We are dedicated to improving the quality, accessibility, and affordability of healthcare for all, and we're doing this through a market-disrupting combination of technology, science and excellent clinical care.

Our brands include Dermatica (personalised prescription skincare), MedExpress, ZipHealth and RocketRx.

About the role:

This role will be supporting our Dermatica brand and as a Customer Care Advisor, your mission is to help new and existing customers to receive quality and affordable healthcare by delivering exceptional service through WOW! Through phone, email, chat and social media, you will be having conversations with our customers to help them on their skincare journeys.

A typical day will involve providing advice to customers on how to use their treatment, help with customers manage their subscription plan, working closely with our Clinical experts and dermatologists, proactively checking in on customers during their skincare journey and helping to build a strong relationship so that they can achieve their skincare goals.

The position will involve working across all our conversational channels (not at the same time): phone, email, messaging and social media.

Important things to know:

• This is a full-time permanent shift-based position offering 40 hrs per week.
• All necessary equipment will be provided - Laptop, headset, keyboard, mouse and monitor if required.
• Our earliest shifts begin at 8am EST and our latest finishes at 10pm EST, 7 days a week. The ability to work a full shift within these hours is a must, including weekends and public holidays.
• This is a remote position, however, you will have the opportunity to visit our HUBs based in Florida and London, UK.

What you'll bring to the role:

• Digital literacy is a must for this role. This position is entirely remote, you’ll need experience using digital communication tools to stay connected with your colleagues.
• You’ll need to have a true passion for providing excellent customer care.
• To have a flexible schedule. Our customer care team is staffed to meet our customers' needs, and your schedule will change periodically.
• Excellent communication skills both written and verbal.
• You enjoy working in a fast-paced environment and can be versatile! A big part of our team is the willingness to help one another even though it may fall outside of normal duties.
• If you’ve got previous experience of providing support using Zendesk, this would be great and also any pharmacy background/qualifications would be desirable.

Benefits

Our benefits and overall package

• Pay $18.50 - $20 per hour - Depending on experience
• Generous equity options for every employee
• 12 days paid holiday
• Health insurance (including medical, dental and optical)
• 401(k) Retirement benefits with employee match
• Substantial discounts on all HeliosX group products
• Treat or lunch of your choice delivered to you on your birthday
• Free Kindle, books and HeadSpace account
• Company-sponsored social events
• An awesome team of bright and motivated people to work with!

More cool things to know about HeliosX 🩺

• HeliosX is proudly bootstrapped and self-funded. We haven’t ever brought in outside financing. Since our earliest days, this has enabled us to provide freedom to shape the company and its business practices.
• We’re growing quickly and doubled our revenue (GBP30MM) from 2020->2021 while remaining profitable.
• We have created a vertically integrated healthcare network of clinicians and pharmacies capable of prescribing and delivering medicines to over 467,000,000 people in 9 different countries.
• HeliosX was created in 2013, we have conducted over 2,200,000 digital health care visits.
• We care about our people — we have a 5* rating on Glassdoor!

Airtable is hiring a remote Customer Success Manager, Strategic. This is a full-time position that can be done remotely anywhere in the United States.

Airtable - Create apps that perfectly fit your team's needs.

Amber Group is looking to hire a Community Associate - Vietnam to join their team. This is an internship position that can be done remotely anywhere in Vietnam.

Are you looking to join a dynamic, highly motivated team creating better career outcomes for millions globally? Do you want to join a startup, while not losing the safety net of a more established company? Then you should read on!

Handshake is the largest early career network in the world, bringing together 20 million students and young alumni, 1,400 colleges and universities and 650,000 employers (including 100% of the Fortune 500). Our recent $200 million fundraise will fuel our next phase of growth and propel our mission to democratize access to opportunity and ensure any student can build a great career no matter who they know, where they live or what school they attend.

'Talentspace by Handshake' is Handshake's platform for recruiting events and the first product we offer on the European market. Founded in 2017 as a startup in Berlin, we joined Handshake in 2022. We continue to operate autonomously as a startup while driving Handshake's expansion into Europe.

Tasks:

• Managing customer onboarding to make sure that customers are set up for maximum success.
• Studying customer usage to make data-driven arguments that help customers be better users of Talentspace.
• Using great written and oral communication to answer customer questions and push customers forward.
• Listening to customer feedback, analyzing it, and working with our product and engineering teams to get new features scoped and prioritized.
• Owning projects that move Talentspace forward, like creating scalable educational materials, developing and refining workflows.

• You speak German and English fluently.
• You're patient and understand the importance of a good customer experience to company growth.
• You’re a great communicator, writer, and problem solver.
• You're excited by working on a small, collaborative, innovative team and recognize that success for any product is ultimately measured by the success of the product’s customers.
• You're well organized, detail-orientated, and self-driven.
• You love a job helping people, and love a job where those you help love your help!

This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA

Are you excited by the thought of helping entrepreneurs across the country realize their dreams of building their own company? We have a bold vision of increasing the number of people who succeed in small business. To date, our team has put $5B of funding to use, helping launch over 20,000 businesses and creating nearly 100,000 jobs to the economy. We’re doing this by delivering innovative funding solutions and building the latest technology to help entrepreneurs across the country start and grow their small businesses. Our purpose goes beyond supporting entrepreneurs – we want our employees to feel as empowered as our entrepreneurs to make an impact on our clients and their careers.

Our Values

Passion: You champion our mission and think like an entrepreneur.

The Role

A customer centric, ROBS expert that partners with new and existing entrepreneurs (clients). Guiding clients as they launch their small business by understanding business regulations, 401(k) plan adoption agreements and roll-over processes.

Essential Functions

• Direct client through all steps of the rollover process from entity formation to funding
• Build rapport over the phone and through email with clients
• Work with 3rd party vendors to ensure timely filing of state and federal documents related to Corporate and 401(k) Plan EINs
• Generate legal documents with accuracy and detail
• Prepare final Corporation and Plan documents
• Collaborate with Sales team to provide client process updates
• Understand and assist clients with bank account set up
• Explain company products and services

Additional Functions

• Contributing to department and team projects
• Perform other duties as required

Requirements

• Must be 18 years of age
• 1-2 years of customer relations experience required
• Passion for provide outstanding customer service
• Willingness to navigate tough financial conversations with a focus on delivering a positive customer experience.
• Drive to learn with a proactive approach to problem solving.
• Experience managing multiple accounts
• A competitive attitude about production while maintaining high quality work.
• Ability to work in an autonomous environment where you can be a self-directed, independent worker
• Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and be seen

Other Requirements

• Must pass a background check
• Must meet work from home requirements to qualify
• Complete continuing education based upon current certifications

Work Environment and Physical Demands

• Duties are primarily performed in an office environment and require sufficient personal mobility and physical capability to permit employee to function in this environment
• Requires sitting at a desk for up to 8 hours and ability to lift up to twenty (20) pounds

For this position there are minimum work from home requirements that must be met in order to perform the essential job functions in a remote WFH environment. For any questions, please reach out to [email protected] prior to submitting your resume.

Benefits

• Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people
• When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. In 2021, we promoted 43% of our organization!
• Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, and paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays.
• Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment.
• Awesome Culture: Be part of Guidant’s award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events.
• Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported.

"

At ReadMe, we’re committed to cultivating a erse and inclusive workplace. We welcome people of all backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! ReadMe is open to hiring folks fully remote in the US, hybrid, or in-person at our San Francisco HQ.

The Solutions Architect is a perfect role for someone who has some technical expertise, lives on the front line of the API industry, and wants to stay close to customers at a fast-moving startup. Do you have a knack for explaining technical concepts? Do you want to work closely with big-name companies to provide expert advice and solve some of their toughest problems? If so, you‘re the person we’re looking for!

At ReadMe, Sales team finds companies that ReadMe can solve problems for, and our Customer Experience team helps folks who already use our product. But, how does a customer get from Point A to Point B? That’s where you come in—you’ll work pre-sale with customers to help them implement stellar API documentation! By the end of your journey with each customer, they’ll have taken advantage of all the ReadMe features available to them, and be experts on working with our product.

We're a small team of humans (and one owl 🦉) working together to shape the developer landscape through documentation—and we’re growing! That’s where you come in.

🦉 What we do

ReadMe helps companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for Intercom, Airbnb, or Notion, you’ve used ReadMe! We love what we do because it’s so much more than just docs. We’re providing tools for teams to create and manage beautiful documentation with ease. You can read more about what it’s like to work at ReadMe on our careers page, or our Key Values page.

We've written on our blog in the past about how we interview, and feel free to browse our other blog posts as well if it strikes your fancy!

✅ What you’ll do here

*

Engage with our Sales team toward the end of the sales cycle to put together a product implementation plan for new customers. 
\

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Manage new Enterprise customer onboarding along with the Customer Success Manager to make sure they succeed in creating amazing documentation with ReadMe. ⭐️ Own the technical implementation items to help facilitate a successful launch!
\

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Identify opportunities for growth and areas for improvement.
\

*

Document feature requests, bugs, and overall user experience to share internally with product and engineering teams.
\

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Act as an ongoing technical resource for enterprise customers as needed by the Support and Customer Success team.
\

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Run product backtesting.
\

💙 You’ll love this job if you are…

*

Excited about enabling the best possible API experience for thousands of companies, and even more users.
\

*

Passionate about working with others—you’d be collaborating with lots of new customers, and our Sales, Customer Experience, and Enterprise Engineering teams! 
\

*

An outstanding communicator, very organized, and able to manage multiple projects at once.
\

*

Able to synthesize the scope of any project into an executable plan.
\

*

Experienced in being a strong advocate for a erse range of customers.
\

*

An expert in APIs, API users, and API documentation. You’ve also got experience with JS/HTML/CSS, SSO, OAS, Webhooks, custom authentication methods, and JWT.
\

🌱 How you’ll grow in one month

*

Learn from people around the ReadMe org about our product and what it can do for customers!
\

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Get to know the sales team and understand how customers evaluate ReadMe.
\

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Start to develop what an Enterprise implementation plan will look like, and collaborate with others to get resources to help you.
\

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Get to know the other people you’ll be working with! This will include the heads of departments, Enterprise Engineers, and Customer Success Managers.
\

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Collaborate with them and start to execute some implementation plans.
\

🪴 Within three months, you’ll…

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Be comfortable doing your own implementations, and maybe put your own spin on it!
\

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Recommend areas of improvement in the product and processes you work with.
\

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Be advanced enough at using ReadMe to advise on custom CSS/JS/HTML for customers.
\

🌳 Within your first year, you’ll…

*

Develop key performance indicators for success in your role.
\

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Give cross-functional feedback on how to make implementation better for the customer.
\

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Consult on how we can best embed an amazing onboarding experience into the product itself.
\

🛣️ What’s the hiring process like?

1.

We can’t wait to read your resume and (hopefully personality-filled) cover letter! Let us know what excites you about the role, and help us get to know you better!
\

2.

If we think we might be a good fit for you, we’ll set up a phone chat with Chiara Clough, our Head of Customer Experience! We’ll tell you more about the role, and get a chance to hear about your experiences.
\

3.

Next, we'll give you a short take-home assessment that you'll then go over on a call with Andrew Walton, one of our Solutions Architects.
\

4.

Then we’ll invite you to an \\"onsite\\" interview conducted over Zoom! We start with a 30-minute get-to-know-you with the Customer Experience and Sales teams so you can meet the people you’ll be working with, and then have you talk with people one on one in the afternoon.
\

5.

We’ll let you know how things went within a week! If it still seems like a good fit all around, we’ll extend you an offer! If not, we will update you to let you know so you aren’t left hanging.
\

✨ Our benefits include…

*

Unlimited PTO with a three-week minimum. 🏝
\

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Fully covered medical, dental, and vision insurance for you, and 50% for your dependents. 🩺
\

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A One Medical membership. 🧑‍⚕️
\

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A wellness stipend for therapy of up to $350 per month. 😌
\

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A gym or fitness stipend of up to $150 per month. 🏋️
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One-to-one donation matching of up to $1,000 per year. 💸
\

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Twelve weeks of paid parental leave after the birth or adoption of a child. 🐣
\

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Work from home office stipend of $500. 🖥
\

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For fully remote employees, a stipend of $300 per month is available for a co-working space. 🧑‍💻
\

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Three offsite retreats per year to get together with coworkers and plan for the quarter ahead. ✈️
\

*

Take a look at our [handbook](\"https://readme.com/handbook\") for more information on our benefits! 📘
\

Not sure if you’d be the right fit? Apply anyway! We’d love to see your application.

",

Customer Trading Support

Work from anywhere. Telecommute a-okay.

Goal

Answer customer questions, make customers happy!

That fellow on the top of the mountain is lifting the customer upwards towards success… he’s not dropping the customer in a murderous rage.

Who you are

You have deep familiarity with trading and investing.

You write well.

You have the patience of a saint.

Role

• Provide first-rate customer support through email, phone, chat, web and forums
• Answer questions related to Collective2 via email, chat, forum and phone call, and escalate when necessary
• Make customers feel warm and pleasant after every interaction with Collective2, without distributing opioids
• Be accountable and follow through until resolution
• Handle a variety of customer support tasks in a fast paced, small-company environment
• Proactively look for solutions to problems and suggest improvements to product designers and managers

Requirements

• College education
• Trading or investing background
• Customer Support experience of more than 2 years
• A crisp, clear phone voice
• English fluency
• Excellent writing and grammar
• Fast, reliable internet connection
• Shiny, stable PC/Mac and good headset
• Knowledge of common help desk/ticketing solutions

Send us your resume and a cover letter to [email protected], subject: “Customer Trading Support.”

About us

FreshySites – Website Design is a WordPress website design company and web development agency focused on WordPress and WooCommerce. Our company’s foundation is thoughtful and beautiful design, with fast turn-around. We pride ourselves on best-in-industry customer service and have worked on over 2,200 projects since our launch in 2011.

The role

FreshySites, a leading NY & DC based WordPress Web Design Agency, is looking to hire for a remote full time customer success representative (CSR).

Roles and responsibilities include:

• The candidate must have experience with web-related customer service and be highly motivated to do exceptional work.
• Work with FreshySites team members to maintain a “success outreach program” with touch points, schedule, and metrics for current FreshySites clients
• Maintain positive client relationships
• Be a client’s advocate for helping and supporting their business
• Manage existing clients per project management requirements
• Manage and maintain timelines, client communications, be primary liaison between client and development team for current FreshySites clients
• Manage numerous ongoing projects concurrently (project numbers to flex based on company need)
• Build accurate scopes of work for project addendums
• Run client meetings as needed for assigned projects independently and with support of FreshySites team members

Requirements:

• Knowledge of WordPress, WooCommerce, project management, social media, SEO, and other digital strategies
• Previous agency experience
• Excellent communication skills
• Excellent organizational skills & detail oriented
• Ready to work in a fast paced environment

About us

FreshySites – Website Design is a WordPress website design company and web development agency focused on WordPress and WooCommerce. Our company’s foundation is thoughtful and beautiful design, with fast turn-around. We pride ourselves on best-in-industry customer service and have worked on over 2,200 projects since our launch in 2011.

The role

FreshySites, a leading NY & DC based WordPress web design agency, is looking to hire for a remote full time customer support specialist.

Roles and responsibilities include:

• The candidate must have deep experience in web-related customer service and be highly motivated to do exceptional work.
• This primary position is responsible for support desk questions, ongoing client relationship management, maintenance of FreshySites client websites, and other troubleshooting and project work as assigned.
• FreshySites is seeking a candidate that will take initiative and will approach customer support requests with a positive attitude, efficiency, and precision in a fast paced environment.

Requirements:

• 3+ years web-related customer service experience
• 3+ years of WordPress experience
• PHP, CSS, & HTML
• WooCommerce
• Advanced jQuery
• API Integrations and experience with SSH Protocol preferred
• Search engine optimization experience preferred
• Excellent problem solving skills
• Excellent communication skills
• Ready to work in a fast paced environment

ClickSend is a global leader in business communication solutions, whose reputation is built on technical expertise, industry experience, quality support and service reliability. We provide businesses of all shapes and sizes the ability to send and receive SMS, MMS, Rich Media, Email, Voice and Post worldwide via web, app, or API. We're a small team based in Perth, Australia, but we're a global brand with offices in the US, UK and Philippines. 

ClickSend (and parent company MessageMedia) are proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Sinch's APIs and platform deal with over 145 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.

ClickSend is currently looking for a Customer Support Representative that will be on the front line of our great support team. We are looking for someone who can work from home, who is customer-focused and able to provide online support to our customers to help resolve any product and sales issues, answer account and billing questions and in some cases, make new sales. 

To be successful you will have the following skills: 

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution 
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers' needs to achieve satisfaction 
• Build sustainable relationships of trust through open and interactive communication 
• Provide accurate, valid and complete information by using the right methods/tools 
• Go the extra mile to engage customers 

Top Skills – Essential:

• Proven customer support experience 
• Fluent in English – Written and Verbal 
• Strong contact and engagement with customers but courteous and professional 
• Familiar with CRM systems and practices • Identify fraud and spam Excellent communication and presentation skills 
• Ability to multi-task, prioritize and manage time effectively 

Proficiencies:

• Customer Service 
• Product Knowledge 
• Quality Focus 
• Market Knowledge 
• Listening Skills 
• Resolving Conflict 
• Multitask 
• Patience 
• Positive Attitude 
• Attention to Detail 
• People-Oriented 
• Problem Solving 
• Organizational Skills 
• Adaptability 
• Ability to Work Under Pressure 
• Computer Skills

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team's roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a call back.
• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:

• PC – Intel i5 4th Gen (or higher) – self provided
• Minimum OS Version: Windows 10 or higher
• Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
• Minimum RAM: 8 GB
• Minimum HDD Space: 1 GB
• Headset: USB Headset (noise cancelling)
• Web Camera (for team meetings)
• Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let's talk real soon.

AEP Customer Care Agent – 082922

• United States – Remote OK
• Full-Time
• 08G50

• Job Openings
• AEP Customer Care Agent – 082922

Who We Are:

One of the fastest-growing departments at SelectQuote, Outbound Customer Care Agents have an engaging hybrid role that combines Customer Service & Sales. As the only client-facing team to support all three isions of SelectQuote (Senior, Life, Auto & Home), Customer Care Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through the utilization of plan benefits. Dynamic liaisons, CCAs serve as the first point of contact for consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. During peak times, Outbound CCAs also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans.

What We Offer:

• The CCA department focuses on post sale calls throughout each ision to current policy holders, CCAs have the ability to enjoy a work/life balance outside of a traditional sales role.
• High earning potential 1st year average annual income is $50k with additional earning potential during AEP. Top CCAs make well over $85k annually with unlimited growth potential.
• Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go!
• Benefits Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location

What You Need to be Successful:

• Strong Work Ethic and Ability to Build Client Relationships
• Solutions focused Mindset
• Propensity to Advocate for Consumers and Be a Sales Team Liaison
• Recent Technology Skills & the Ability to Multi-Task
• Coachability & Adaptability
• Positivity & Effective Communication Skills

Training, Experience, & Necessities:

• Six months of recent customer service, insurance, call center or work-from-home experience required
• Sales experience beneficial but not required
• High school diploma or GED required
• Accident & Health resident insurance license. If you’re not already licensed, you must become licensed by a given deadline prior to the start date.
• Ability to complete AHIP and additional onboarding requirements by a given deadline.
• Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date.

Title: Wellness Coordinator

Location: Denver, CO or Remote

Our purpose

SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.

How you’ll make an impact

SonderMind is hiring a Customer Service Representative (known as Wellness Coordinators), who are tasked with building rapport with our clients and providers in order to provide a world-class customer experience through researching billing and claims, assisting clients in connecting with a therapist, setting expectations related to the SonderMind experience, provide basic technical support for use of SonderMind platform, and are sometimes required to assist clients experiencing emotional distress.

Wellness Coordinators use customer service and time management skills to complete all tasks in a timely manner and are held accountable to inidual metrics. This role receives high call volumes and will include taking calls while also responding to emails and chats.

Our Ideal Candidate

Ideal candidates will have previous customer service or call center experience with specific focus in healthcare processes. This candidate must be able to multitask in a fast paced environment, adapt to change quickly, communicate clearly with a variety of clients and providers to support them on their mental wellness journey, as well as maintain a positive communication style while explaining the ongoing improvements to make mental health more accessible, approachable, and utilized. You are an advocate for change and believe in the big picture’.

Success looks like

• Within two weeks, fully understand our client journey and be able to support basic client onboarding
• Within three weeks, understand SonderMind’s technology platform and answer basic customer and therapist requests
• Within one month, support most client and therapist requests via chat, email, or phone

Gotta Have

• 1-2 years of customer service experience in a call center environment (required)
• 1-2 years of Customer Service experience in Healthcare (preferred)
• A flexible schedule (holidays and weekends) and ability to work overtime if needed
• Experience navigating multiple platforms when working with a caller in a flexible, fast paced, high volume environment
• Reliable internet access and the ability to work in a HIPAA compliant environment

Nice to Have

• You have had previous experience with a ticketing system/sales or CRM systems
• Familiarity with working in a remote environment
• You have worked at a startup previously and/or have behavioral health experience
• You are able to adapt quickly to process adjustments
• A critical thinking and problem solving mindset
• An ownership mindset with a focus on providing quick and accurate resolutions for our callers
• A high sense of urgency, proactivity, self motivation

What we value

• Transparency: We say what we mean and mean what we say
• Bucketworthiness: We can be relied upon to not let our bucket leak
• Ownership: We take initiative to act before being asked
• Courage: We move fast, take calculated risks and (sometimes) fail
• Empathy: We treat others with respect and assume their best intentions
• Passion: We loosely hold strong opinions, debate and then commit forcefully

Scheduling details:

• Shifts are decided on seniority and performance based metrics; they are subject to change. Weekend and holiday availability may be required
• This role has an anticipated start date of August 15, 2022. All hires will be required to attend a 3.5 week, paid, company training as part of their employment at SonderMind. Full attendance is required and non-attendance may result in termination. Training is held 8:00am – 5:00pm Mountain Time, Monday – Friday.

Compensation

This role is a full-time, non-exempt position. The anticipated pay rate for this role is $21.64 per hour.

Our Benefits

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Employer-paid disability & AD&D to cover life’s unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition)
• 401K retirement plan with 100% matching on up to 4% of base salary

As our Support Team Lead, it will be your mission to lead & scale the Support team to maintain their stellar customer service. We’ve got a 95%+customer satisfaction rate, and together with your team, you’ll keep it that way. To do this, you will bring your player/coach mindset to ensure our fast-growing team is always ready to rumble. You’ll spend 25% of your time helping customers resolve any questions they might have. You’ll also help the team maintain their KPIs, provide continuous training and drive initiatives to increase customer satisfaction. As Recruitee grows, the Support teams grow with it, at Recruitee that is a direct reflection of how fast we are growing, so you will have a lot of freedom to structure and fine-tune your tasks.

The Support team's mission is to keep all of our customers across the world happy. The team consists of 20 people strong across all Recruitee locations, Amsterdam, Poland, and New York.

Your 12-month journey

The first 3 months, you will spend learning about systems, our processes and learning from our Head of Support, ahead of taking over some of her current responsibilities such as workload management, performance check-ins and chat reviews. You will also be closely connected with other Support Team Leads.

After 3 months, you’ve identified the team’s training needs and used that to set up a structured team training program and inidual coaching.

After 12 months, you’ve doubled your team, optimized processes, organized several knowledge sharing sessions and training and had a significant impact on Support at Recruitee.

What you’ll do:

• Lead & scale (a part of) the Customer Support team

• Drive team projects and self-improvement initiatives; coaching, knowledge sessions, training)

• Hire exceptional support talent and offer them a stellar onboarding experience

• Stay in touch with our customers and current support topics by helping them on the chat

• Monitor and balance workload between team members

• The support KPI’s in check; 95%+ satisfaction rate & 10< minute median response time

• 25% on chats to stay in touch with our customers and current support topics

• Review the chat history of your teammate to help them improve workload management

• Keep track of your teammates' performance by having regular check-ins

• Be an escalation point for the team in difficult situations to de-escalate or use as a coaching moment

What you’ll bring to the team:

• 2+ years in a Team Lead position or 2+ years in a Senior Support position

• 1+ year of experience within a company in IT/Software/SaaS

• 1+ year of experience coaching teams or iniduals

• Fluent in German & English

• Acted as a go-to escalation point

• Proper understanding of API’s and integration

• Strong communicator with the ability to give and receive feedback

• A critical mind to challenge existing ways of working and strive for optimization

• Fun!

Why Recruitee 👇

• Great offices and locations in Poznań and Wrocław OR the possibility to work remotely from Poland.
• Working within an international, friendly team that truly values your contribution.
• Brilliant culture and informal, come-as-you-are dress code.
• Healthy work-life balance.
• €1000 training budget per year to keep you sharp and in tune with trends.
• €500 travel budget to visit your colleagues in Amsterdam.
• €200 Home Office setup budget to make your remote work more convenient.
• MacBook + displays, alongside all the tools you need to succeed.
• Travel reimbursement, and Wellness perks.
• Fitness card (Medicover Sport).
• Private health care (LuxMed).
• Annual bonus based on company performance.

Recruitee develops innovative collaborative hiring software to help companies hire better together.🤲

Have we caught your attention? ⚡️

If you’d like to be part of this amazing journey, please apply now or reach out to me via email at mateusz@jobs.recruitee.com or LinkedIn for more information. We look forward to meeting you soon!

Recruitee is an Equal Opportunity Employer. We celebrate ersity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neuroersity, or status as an inidual with a disability.

ActiveCampaign is hiring a remote Integrations Support Manager. This is a full-time position that can be done remotely anywhere in the United States.

ActiveCampaign - Delivering CX Automation to 100,000+ businesses.

D2IQ is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

D2IQ - Cloud native platforms & application management.

• Assist in the creation and maintenance of Rock’s global customer journey, customer lifecycles, and ideal customer profiles;

• Assist internal and external clients in order to retain and expand customer relations;

• Serve as a focal point to clarify doubts, guiding our clients for the most suitable solution for them;

• Create strategic plans for our customers based on data aiming to enhance results;

• Formulate inbound reports and metrics;

• Bachelor’s degree in Communication, Administration, or related fields;

• Fluent Spanish

• Advanced English;

• Experience with customer service; Knowledge of Digital Marketing, Content Marketing, and Inbound Marketing;

• Strong willingness to learn

• Enthusiasm to educate and mentor customers; 

•  Rock University - free access to our marketing courses

• Ongoing workshops and webinars on marketing topics

• Flexible hours

• Work from home allowance

• Parents benefits

• Volunteer paid time off

• Birthday and work anniversary days off

• Health insurance

• Dental InsuranceBeing part of a dynamic, talented team distributed around the world  

• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward

• Being empowered to make decisions to improve customer satisfaction

• Continuous growth opportunities for our customers, talent community, and Rockers

• Other benefits may be available according to your location.

THIS ROLE IS FOR HOMEMADE

• You will act as the front-line subject matter expert for your team and our Customers in the HomeMade network
• Monitor service demands, quality and performance to ensure service levels are met daily.
• Take a collaborative and goal-orientated approach to develop and update support plans with customers.
• Work with the team collaboratively to promote and grow the HomeMade business through a consultative sales approach.
• Work with your team to identify opportunities for service innovation and take a proactive approach to implementation.
• Promote a culture of best practice and shared knowledge by sharing your deep experience in the sector, and supporting customers through self Management.
• Liaise with stakeholders regarding current and prospective client and clinical issues.
• Ensure your team can identify client needs and that the correct care and advice are recommended and delivered in the appropriate manner and timeframe.

What skills or qualifications are we looking for

• Demonstrated experience in Home and Community Care, ideally with Aged care or disability experience
• Strong communication skills and customer service focus
• Well-developed understanding and delivery of support and case management experience in a complex Aged care or Disability environment
• Experience in mentoring and educating teams
• Experience in coaching iniduals and teams for success

What attributes will make me successful?

• Your expertise in the industry is highly regarded and you use this to achieve positive client outcomes
• Those that know you, would describe you as Customer-centric, with a passion for Self Management. 
• You are excited about working for a start-up business that is disrupting the sector- you want to be part of that growth and make an impact
• You inspire your team to achieve results with the customer at the heart of everything
• You Love working at a fast pace and evolving processes to meet business goals
• Your background in the sector, aged care, disability or community is a passion you want to share and keep close to.

Who you will be working with

You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment. Our teams live the HomeMade values in all they do towards this:

PUT PEOPLE FIRST: People and relationships matter most

FOSTER FREEDOM: Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions

DO THE RIGHT THING: What is fair, honest, open, ethical, and transparent

BE BOLD: With a vision to imagine and create a brighter future

Benefits of Working at HomeMade 

• Work remotely for a disruptor in the Aged care industry!
• Supportive family-friendly working environment
• Remote working or Hybrid work- depending on what suits your circumstances
• Career development opportunities

• Floating Public Holidays Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.
• Volunteer day One paid day per calendar year to volunteer for your community. We encourage you to volunteer in the disability or aged care sector, but it’s your choice!
• Wellbeing day Enjoy a paid day each calendar year to focus on your health and wellbeing.
• Employee Assistance Program A 24/7 service that includes counseling for you and your immediate family.
• Parental leave We support our employees through their parental leave journey to enable them to balance work and family matters and successfully transition to their new life stage as working parents.

Role Location

At HomeMade we believe that collaboration and team connection is key to success. This role can either be based in Sydney (a mix of office/home) or fully remote within Australia. We're all about creating opportunities for people, regardless of where they live.

Additional Information

As an organisation we celebrate our ersity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

Trakstar is seeking a Customer Success Account Manager to join our incredible team! 

The Account Management team is focused on finding creative ways to increase engagement of our HR software administrators and helping their businesses realize value from the Trakstar platform. Drawing on strong customer relationships and sales experience, Account Managers drive adoption, renewal, and upsell conversations to build additional value for their customers and our platform offerings.

What we do:

Trakstar is a best-in-class, unified human capital management solution that supports mid-market companies to attract, retain, and grow their employee workforce. With almost two decades of experience providing unique employee management solutions, Trakstar is an end-to-end platform offering seamless applicant tracking, training, and performance solutions. In this ever-changing and remote work environment, the demand for Trakstar is growing and we are looking for employees to help scale our existing  organization.

Our company mission is to uplevel employee performance from hire to retire, because we believe people are happier and healthier when they know their work matters. We are serving thousands of clients around the globe. At Trakstar, we hire only the best people - iniduals who impress their prospects and clients with their industry knowledge of best practices and with insights into how Trakstar’s ever-expanding employee management tools can help their businesses grow and scale.

What you'll do:

• Drive renewals by engaging customers to increase usage and adoption of our software.
• Identify and nurture opportunities that result in client expansion.
• Support a portfolio of clients to help ensure adoption and expansion of their Trakstar products.
• Monitor and improve overall customer health through data analysis of product use, support inquiries, NPS scoring, and other health criteria.
• Conduct Customer Account Optimization Meetings and QBRs with clients.
• Develop and implement programs and services that provide continued value to our customers. 
• Gain a deep understanding of the client’s business needs and ensure product usage is closely aligned with each customer’s business strategy.
• Foster positive relationships with our clients as their primary point of contact.
• Identify a target population of adoption risk accounts for early intervention.
• Ensure our clients maximize their ROI of their Trakstar products. 
• Become a product expert.  Provide the right solution to meet customer needs.
• Build long-term relationships with new and existing customers.

You're best for this role if you:

• Have been in a sales or quota-carrying role focused on customer retention, upsell, expansion opportunities.
• Are driven by the desire to understand your client’s objectives and translate them into software solutions.
• Possess the ability to engage clients in tough conversations and advocate for solutions you know will help them be successful.
• Work well on a small team in a dynamic, start-up environment.
• Have the ability to manage multiple priorities and tasks simultaneously.
• Are a curious, proactive, highly collaborative self-starter who is always interested in learning.
• Can clearly communicate and effectively problem-solve. 

Your qualifications:

• 1+ years customer account management with emphasis on retention, renewals, and expansion opportunities  
• Bachelor’s degree or equivalent experience desired 
• SaaS experience preferred

Compensation:

• Competitive salary based on experience
• $65,000 base / $103,500 OTE / no cap

Benefits:

• Remote first environment
• Flexible time off and paid holidays
• Medical, dental, and vision insurance
• Group term life, short-term disability, and long-term disability insurance
• Voluntary life, critical illness, and accident coverage
• 401(k) program with pre-tax and post-tax options + employer match

Trakstar is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Title                                    : Teamcenter User Support Engineer

Nature of employment      : 12 months-potential for extension (or conversion)                        

Location                             : REMOTE (Candidates needs to be located in USA or Canada)

Number of positions          : 1                           

Direct client. Internal job id: FT0021 

Job Title : Teamcenter User Support Engineer

NOTE: Regarding NX, bare minimum knowledge of NX is required, if not any CAD support knowledge should be fine.  

Job Responsibilities 

• Act as first point of contact for problem resolution and resolve key systemic production issues. 

• Support daily Teamcenter Multisite issues in US and APAC. Troubleshoot and resolve Multisite Share, Transfer, and data sync issues. 

• New users onboarding to Teamcenter and NX. Support end users in installing Teamcenter and NX. 

• Support various user issues like TC client setup, connection issues, workflow issues, data and process lock issues, TC-NX integration issues, import/export issues. 

• Support Data transfer (Part, BOM and files) issues with third party applications integrated with Teamcenter. 

• Unit testing, system integration and UAT testing. 

• Create Teamcenter user training material. Document FAQs for repetitive user issues. 

• Document test cases for system integration testing and UAT. 

• Work on TC-NX integration issues. 

Requirements 

• 6 years direct experience with Teamcenter Configurations and supporting Teamcenter L1/L2/L3 issues. and knowledge of NX customizations and configurations on both server and client sides BMIDE using ITK, C++, JAVA and SOA. 

• Expertise in latest active Workspace versions configurations. 

• Teamcenter configuration expertise for BMIDE, TC-NX integrations, Active Workspace and NX Integration. Expertise in Workflows, Classification administration, project and Access Manager is must. 

• Daily User and admin support of TC and NX issues. 

• Documentation experience to create test case documents and User training manuals is must. 

• Teamcenter Multisite expertise. 

• Multi CAD admin and support experience is a plus. 

• Support users in the APAC region as required 

• Good analytical skills with expertise in overall Teamcenter product to solve Teamcenter end user issues 

• Should have strong teamwork skills and able to work in open team environment 

• Knowledge of Agile PLM and knowledge of consumer electronics is preferred. 

Teamcenter

All your information will be kept confidential according to EEO guidelines.

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborate environment that supports your personal and professional development
• Virtual/remote working
• Health insurance effective on DAY 1, including FREE health insurance options and a comprehensive benefits package
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) - Traditional and Roth options
• Unlimited vacation time, plus paid sick time, holiday pay and parental leave
• Perks at Work membership for discounts on shopping, travel and much more

As the Customer Success Manager, you will serve on our SaaS Ops team and primarily be responsible for the following:

• Serving as the technical account manager for clients on the Authenticx software platform to help them achieve their business objectives.
• Coordinating new client implementations and driving speed-to-value and early adoption.
• Continuously training and engaging clients to achieve long-term adoption and identify and capitalize on account expansion opportunities. 
• Serving as the technical project manager and coordinating internal and external resources to meet project deadlines.
• Serving as a liaison and partner with the Client Strategy Group, Product Innovation and other internal teams to track and achieve key performance indicators (KPIs).
• Coordinating and leading meetings with internal and external stakeholders and demonstrating strategic partnership skills.
• Maintaining an in-depth understanding of the Authenticx software platform, new features and use cases. 
• Continually honing a positive relationship with clients, always keeping client needs and desired outcomes at the forefront of everything we do.

Who is our ideal Customer Success Manager?

You are highly internally-motivated and want to be part of something that is bigger than yourself. You effectively balance being people-oriented and task-oriented. You have experience successfully managing client-facing projects and working with cross-functional teams to get things done with the highest standards.  

Past clients and colleagues might describe you as:

• Objective—you see things as they actually are.
• Calm under pressure—you understand what needs to be done and are confident in your ability to manage successfully.
• Juggler—you can manage a lot of responsibilities without missing a beat.
• Engaging—you have a positive and can-do disposition that inspires confidence.
• Clear communicator—you effectively use words, both oral and written, to communicate in a concise, yet friendly, manner.
• Responsive—you respond to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond.
• Leader—formally or informally, you know how to leverage the talent around you to deliver the best outcomes for clients.

Minimum Qualifications:

• Bachelor’s degree in Business, Computer Science or other relevant fields is preferred.
• 3-5 years of experience in a software-focused, customer-facing role, such as Customer Success, Customer Support or Account Management.
• Must have Software-as-a-Service (SaaS) and project management experience.
• Healthcare experience is preferred.
• Product implementation and/or product support experience is preferred. 
• Experience regularly presenting data, project updates and account status to internal and external stakeholders.
• Well-organized, with a high attention to detail and ability to prioritize.
• Proficiency with MS Office, especially Excel and PowerPoint.
• Understanding of web applications with a desire to learn new technologies.
• Must work well within a team environment.

• This is a remote/virtual position.
• We prefer candidates who live in Indiana or surrounding states but welcome candidates from other regions.
• You must reside in the USA.
• We are not providing employment visa sponsorship.

The Mozilla Foundation is a nonprofit public benefit organization. Our mission is to ensure that the Internet is a global public resource, open and accessible to all. Join us and become part of our mission to promote openness, innovation, and opportunity online!

Twenty years ago, this meant building a browser and protecting the open web. Today, it also includes making sure AI and data driven technology is more trustworthy. In order to focus on places where Mozilla can impact the next era of our work, we are increasingly working on the topic of trustworthy AI. For us, this means especially two things: human agency is a core part of how AI is built and integrated, and corporate accountability is real and enforced.

Mozilla is seeking a passionate, donor service professional that will serve as the first point of contact for thousands of Mozilla and Thunderbird supporters worldwide. With a deep commitment to excellent “customer service,” the Donor Care Specialist will help our supporters make donations and answer questions about our programs. You’ll get to work with people from around the globe, including communicating in different languages, handling foreign currencies, and appreciating different donation philosophies. This position is full-time with a preference for someone working in the Eastern Time Zone. The role has evenly split duties between the Mozilla Foundation and Thunderbird and will report to Mozilla's Director of Partnerships. 

In this role, you will:

• Accurately and promptly enter donor and donation information into Salesforce for donations received by mail with support and quality checks by our Donor Care, Senior Coordinator
• Promptly and accurately produce donation acknowledgment letters, ideally ready to be sent within 48 hours of bank deposit.
• Support batch imports of donations data from checks and other donation platforms like PayPal Giving Fund, Network for Good, SEPA transactions, etc.
• Use transaction platforms including Braintree, Stripe, and PayPal to locate and resolve donation issues, detect fraudulent donation patterns, refund or reject suspicious transactions, update donor records, and maintain block lists of fraudulent donors.
• Other related duties, as assigned.

Mozilla specific duties:

• Handle donor cases, including on the heels of fundraising appeals and the year-end fundraising campaign, with a willingness to have flexible hours and occasionally work evenings or weekends based on volume (with time in lieu provided).
• Supply the Major Gift Officer with promising major gift leads using independent judgment and research of donor history as appropriate.
• Assist in the creation and editing of training documentation related to resolving donor issues.
• Provide occasional assistance with planning and organizing donor events or other fundraising-related tasks as needed

Thunderbird specific duties:

• Handle incoming Thunderbird donor cases, track frequently asked questions and issues, and assist with writing and editing standardized responses.
• Diligently follow up throughout the life of existing and intensified cases and confirm resolution of each case.
• Attend weekly Thunderbird meetings to share any relevant information with the team.
• Run regular reports and share overall temperature for donor issues with Thunderbird’s Community Manager and Director of Operations.

We Are Excited To See:

• Customer service mentality - you love helping a customer or donor solve a problem
• Strive for excellence in your work - you focus on a project until it’s completed well
• Keen attention to detail and highly organized - you proofread and triple check your work
• Strong written communication skills - you’re clear and crisp in your writing while demonstrating comprehension and compassion
• Solid technical acumen - you know your way around a MacBook Air and have worked with tools like Salesforce, Braintree, Stripe, and other computing software
• Sense-maker - you recognize patterns and confidently alert team members to problems
• Flexible - you adapt to changes, easily handle shifting demands on your time, and are always looking for ways to improve
• Comfortable working remotely - you’re a pro now at using video, chat, and voice with team members and donors located worldwide.
• Passionate about our mission - you care deeply about the impact of technology on society and its potential to lift up humanity  
• Familiarity with Thunderbird - You use Thunderbird and are familiar with the technical aspects and features of the software

Your Professional Profile:

• 3+ years of online customer service or online donor service experience (preferably in multiple languages and currencies), including solving payment problems, answering questions, and providing effective follow-up.
• 2+ years experience working in Salesforce Nonprofit Success Pack including impeccable data entry, data import, and report production skills.
• Demonstrated strong writing ability that includes the ability to be clear, crisp, and compassionate when writing an email to a donor
• Proven analytical skills and adept at problem-solving when serving donors
• Strong technology skills including experience working on MacBook Air and with Google Docs, Sheets, Word, and Excel
• Prefer experience with payment systems including Braintree, PayPal, and Stripe
• Prefer proficiency in German

Salary and Benefits Information:

The Mozilla Foundation is dedicated to fair and equitable compensation for our staff. We aim to pay a competitive and market-based salary that considers the responsibilities and requirements of the role. The Mozilla Foundation aims to offer at the midpoint of our salary ranges to increase inclusivity and fairness of our offer process and ensure internal equity. We do not ask for or consider salary histories in our offer process.

The base salary ranges and mid-point for this role in each of the key countries in which we employ staff are listed below. We target the 75th percentile of market pay as a salary band midpoint for all levels, with 10% on either side of the midpoint to create a salary range.

• Canada: $57,742 - $70,574 (mid-point: $64,158)
• US: $52,579 - $64,264 (mid-point: $58,421)

Depending on the successful candidate’s location, we may also add a geographic differential to this base salary that accounts for local job market weighting. This differential is applied to the above ranges depending on the successful candidate’s location. Below are some of the common cities in which we hire staff, along with representative examples of salary ranges, along with mid-point, with the geographical differential applied:

• Toronto: $62,303 - $76,148 (mid-point: $ 69,226)
• New York: $58,257 - $71,204 (mid-point: $ 64,730)

If your application is successful, your specific location’s range will be discussed in screening conversations.

We offer the following benefits:

• Health, Dental, and Vision Insurance
• Life Insurance + Accidental Death & Dismemberment
• Short-Term Disability and Long-Term Disability
• Employee Assistance Program (EAP)
• Retirement Plan contributions
• 20 Paid Time Off days per year (prorated) + your birthday
• Company Holidays
• Wellness budget
• Professional Development budget
• Top-up program for Maternity and Parental leaves

Benefits are subject to change at any time at the discretion of the Mozilla Foundation.

Mozilla Foundation Hiring Practices:

Mozilla understands that valuing erse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions.

We are an equal opportunity employer, value ersity, and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].

Group: E

#LI-REMOTE

SS&C Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. At SS&C Blue Prism, we have users in over 150 countries in more than 1,800 businesses, including Fortune 500 and public sector organizations, that are creating value with new ways of working, unlocking efficiencies, and returning millions of hours of work back into their businesses. Our Digital Workforce is smart, secure, scalable and accessible to all; freeing up humans to re-imagine work.

To understand more about SS&C Blue Prism intelligent automation click here. You can also visit http://www.blueprism.com/ and follow us on Twitter @ SS&C blue_prism, LinkedIn and Instagram @blueprismofficial. Or have a look at our YouTube page for further insights about SS&C Blue Prism.

We have an opportunity for an outstanding Customer Success Director for our Asia Pacific Business. You will serve as the advocate of the customer to represent their needs with both their Partners and our internal entities including Partner Management, Customer Support, Professional Services, Product Development, and Sales.

• Becoming a trusted advisor by identifying Customers’ desired outcomes and collaboratively creating Success Plans to achieve those outcomes.
• Delivering, measuring, and communicating return on investment for our customers, throughout the customer lifecycle.
• Being the trusted partner for Customers in finding use cases and matching product functionalities, and how to align use cases with relevant best practice.
• Accurately representing the Voice of Customers inside SS&C Blue Prism.
• Ensuring customers derive maximum business benefit from their Digital Workforce, thus contributing to their long-term loyalty and reference-ability.
• Strategically identifying new expansion opportunities within the existing Customer base.
• Owning Customer Success planning and execution and working closely with the Sales, Partners, Support team, Professional Services, Customer Experience and Product Management teams on the development and execution of Account Strategy, driving Customer retention and expansion
• Continuous improvement by upskilling yourself on (Robotic Operating Model, Customer Success, our value proposition, RPA industry, etc.)
• Handling partner concerns and risks from various sources, including Support, partners, competitors etc.
• Identifying upsell opportunities and working with sales teams to ensure growth attainment.

Requirements

• Proven track record of performance in your career to date in Customer-facing roles in the technology space (such as Pre-sales, Account Management, Consulting, Customer Success etc), including experience in leading executive-level interactions
• Strong background in scoping and orchestrating initiatives to improve business benefits at scale
• Do-what-it-takes attitude, comfortable with taking ownership, working autonomously, and driving customer-centric outcomes with minimal supervision
• Responsible and proactive in risk identification.
• Equally comfortable working within an impactful team environment and on their own.
• Empathetic and agreeable but ready to stand for the best course of action to achieve desired customer outcomes

Desirables

Experience navigating complex, multi-isional, multi-geographical organisations to identify the right customer partners and build positive relationships

Experience in implementing Digital / Technology transformation using a successful methodology

Experience in process automation

Benefits

• 25 days holiday
• Private Medical Insurance
• Group Life Insurance
• Work from home allowance
• Company Pension
• EAP 24/7 counselling

SS&C Blue Prism is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, colour, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity or expression, genetics, arrest record or any other characteristic protected by applicable federal, state or local laws.

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

SS&C Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at SS&C Blue Prism via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of SS&C Blue Prism. No fee will be paid in the event SS&C Blue Prism hires the candidate as a result of the referral or through other means.No one candidate will be a 100% perfect match to our description, so if you thrive in an intellectually-charged environment and have a similar experience to what we are looking for, we encourage you to apply.

"

About Us

LTSE supports companies in all stages of growth committed to long-term value creation, and the investors who share their values. We offer software and services for company-building and pursuing a path to the public markets, a U.S. national securities exchange for new and existing public companies, and a coalition for the exchange of ideas between companies and like-minded investors.

We believe in the power of a public market that supports continuous success for all stakeholders, including employees, investors, and their communities. We’re helping innovation and value creation flourish for now and far into the future through long-term investment, experimentation, and sustainable scaling.

Lead LTSE investors include Founders Fund, Collaborative Fund, Andreessen Horowitz, Obvious Ventures, Uprising, and Initialized. LTSE was founded by Eric Ries, an entrepreneur, New York Times-best-selling author, and the creator of the Lean Startup methodology.

The Role

An opportunity to join the team responsible for the customer success of our flagship SaaS product, LTSE Equity, the largest cap table management solution on the market that helps startups issue stock, model fundraising, and manage stakeholder relationships.

Our team is small, and you will work closely with your colleagues on teams throughout the business. Every member of our customer success team is a full participant and is actively engaged in enabling the team to meet three goals. The first of which is to retain our customers by helping them get the most out of our product. Next, supporting our sales team to close deals. And lastly, to be the subject matter experts on equity management software.

You will:

* Onboard customers and set-up / migrate their equity data.

We’re looking for someone who has:

* Exceptional writing, project management, interpersonal skills, and attention to detail.

Nice to haves:

* You are curious and practice operating with a beginners' mindset.

Benefits include:

* People. Work in a mission-based company with skilled, committed, and supportive teammates who share your desire to create a new kind of public market, and have a commitment to ersity, equity, and inclusion.

LTSE is committed to championing the inclusion of women and underrepresented employees at the earliest stages of the company’s life. We believe that inclusion is a team effort, and every team member is expected to participate in building a welcoming and representative culture.

LTSE is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

We enthusiastically work to make our application and interview processes accessible for candidates with disabilities.

",

Commercial Property Claim Representative – Remote Opportunity

locations United States – Remote

time type Full time

job requisition id R229474

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.

At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower iniduals and teams to invent faster, smarter ways of meeting customers’ needs while improving our performance. Character and customer value are just as vital to our reputation as financial performance which leads to behaviors that put the customer at the center of everything we do.

Training Hours: 8:00 AM – 5:00 PM CST / Monday-Friday

Work Hours After Training: Monday-Friday; core business hours with flexible start and end times

RESPONSIBILITIES:

• Handle a high volume of claims, with a focus on financial accuracy, appropriate file disposition, and an adherence to statutory guidelines
• Investigating commercial property (CP) claims to determine coverage, damages and subrogation/salvage
• Handling of property damage and time element losses with policyholders and their representatives
• Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication
• Ability to make decisions with the customer at the center of everything we do
• Ability to professionally interact with internal partners in sales, underwriting, legal and external agency and brokerage partners
• Utilize critical thinking skills to gather and analyze information which leads to sound claims decisions
• Continually evaluate self against performance targets and strive to exceed expectations
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement
• Leverage contemporary technology to achieve accurate and efficient claim outcomes

QUALIFICATIONS:

• College degree or equivalent work experience.
• 1+ years of claim experience preferred.
• Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
• Passionate desire to help both internal and external customers
• Ability to embrace change and flourish with industry-changing technology and trends
• Critical thinking skills inclusive of investigation, decision making and conflict resolution
• Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry
• Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations
• Ability to produce clear and grammatically accurate correspondence
• Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering

ADDITIONAL INFORMATION:

• As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training. You should have no schedule conflicts during training.
• You must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
• For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$60,960 – $91,440

Benefits

Our company’s success is due to our employees’ dedication and passion for their work. They are our greatest asset. That’s why we are committed to offering employees and their families a comprehensive benefits package and award-winning well-being programs. By helping our employees achieve their full potential, we unlock our own. Visit for details.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Property Claims Adjuster III – CL09EN

Inbound Customer Srvc Rep

Location US-Remote

Institution

Walden University

Job ID

2022-122832

Location : Location

US-Remote

Department

Administrative

Employment Type

Regular Full-Time

FLSA U.S./Global Status

U.S. – Non-Exempt

Opportunity at a Glance

The Customer Service Representative (CSR) supports the Student Services Departments and is a critical component of our inbound customer service experience. The Customer Service Representative is the first point of contact for inbound calls to Walden University.

An employee’s job performance must support and exhibit the university’s core values of

• Respect for the Inidual
• Service to the Customer
• Commitment to Personal Integrity
• Pursuit of Excellence

To perform the job successfully, the employee must demonstrate the following competencies:

• Problem solving ~ the ability to identify and resolve problems in a time specific manner
• Oral and Written communication ~ speaks clearly, writes clearly, presents numerical data effectively, be able to read and interpret written information
• Planning and Organizing ~ uses time efficiently
• Professionalism ~ treats others with respect and consideration regardless of their status or position
• Quality ~ demonstrates accuracy and thoroughness; monitors own work to ensure quality
• Quantity ~ meets productive standards, completes work in timely manner
• Adaptability/Multi-tasking ~ manages competing demands
• Attendance/Punctuality ~ is consistently at work and on time

Responsibilities

• Responsible for inbound phone call from students and applicant with the ability to transfer in a professional manner
• Responsible for transferring calls to the correct enrollment team
• Responsible for maintaining the email box
• Responsible for
• Provide professional, courteous service to internal and external customers
• Flexible to work on evenings, weekends and/or public holidays, as necessary.
• Utilizing problem solving skills to resolve customer questions and concerns
• Provides introductory information to new customers

Qualifications

• 1+ year of call center experience
• 1-3 years of consistent customer service experience
• Ability to answer a high volume of calls daily
• Ability to work with computers
• Knowledge of Microsoft Office products would be an asset
• Strong command of the English language (written and spoken)
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to work and thrive in a fast-paced environment
• Effectively assessing and troubleshooting equipment issues
• High School Diploma

EEO

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards ersity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.

Walden University

For more than 50 years, Walden University has supported working professionals in achieving their academic goals and making a greater impact in their professions and communities. Today, Walden is providing an Education for Good® for more than 55,000 students from across the U.S. and over 115 countries in certificate, bachelor’s, master’s, and doctoral programs online. Our erse faculty and staff are dedicated to our values of quality, integrity, and student-centeredness.

Reserve is looking to hire a CX Analyst Jr to join their team. This is a full-time position that can be done remotely anywhere in LATAM.

Who We Are:

Zearn is the nonprofit educational organization behind Zearn Math, the top-rated math learning platform used by 1 in 4 elementary students nationwide. Zearn Math supports teachers with research-backed curriculum and digital lessons proven to double the learning gains of a typical year of instruction. Our instructional materials – including 400+ hours of digital math learning – are free for teachers and families. Zearn also offers school- and district-wide licenses and professional development to support implementation. Everything Zearn does is driven by the belief that every kid van be a math kid.

Learn more about us at https://about.zearn.org/.

We are looking for a multi-tasking Customer Success Operations Coordinator. This role will be responsible for the project management of email campaigns across the entire organization. Keen attention to detail and desire to keep everyone in the loop will lead to robust communication across teams will ensure a well-managed email calendar and ensure that everyone has their communications in with the time required for us to execute in a zero-defect manner. This is a unique opportunity to play a critical role in a fast-growing and widely loved organization - that is dedicated to ensuring all children love learning math.

What This Role Will Do:

• Coordinate with business leaders across the organization to gather their email requirements

• Manage a robust email calendar and regularly share it with key company stakeholders

• Lead the delivery of data to business leaders related to their inidual email campaigns

What You’ll Bring To The Role:

• Bachelor’s degree required
• Excellent written communication, organization skills, and attention to detail
• Demonstrated experience documenting processes at scale
• Demonstrated experience documenting a library of historical communications
• A true passion for helping people
• Commitment to Zearn’s mission of ensuring that all students learn and love math
• Desire to join an entrepreneurial, fast-paced environment at a high-growth organization
• The willingness to comply with Zearn's vaccination (subject to legally valid exemptions) and Personal Protective Equipment requirements

• A commitment to Zearn’s mission of providing an exceptional education to all children
• A desire to join an entrepreneurial, fast-paced environment at a high-growth organization
• The willingness to comply with Zearn's vaccination (subject to legally valid exemptions) and Personal Protective Equipment policies

Location:

This role is remote, but you may be asked to travel as needed for business or for team building purposes.

Compensation & Benefits:

We offer a competitive benefits package, including comprehensive medical, dental and vision plans, short- and long-term disability, life insurance, 401K matching, parental leave, a generous Holiday policy and a flexible PTO policy. We also offer a collegial and passionate culture and the potential to positively impact the lives of millions of children.

Zearn is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

To Apply: https://apply.workable.com/j/D0DDC749CB

Requirements

To Apply: https://apply.workable.com/j/D0DDC749CB

Wonderbly is a unique, award-winning startup that lives on the intersection of storytelling, engineering, digital and print. We write, illustrate, build, design, and sell all of our products directly, and have a terrific team working to produce our wonderful products. Working together we have sold more than 6 million books in every country in the world, and we’re just getting started!

At this time, we are only looking for a Dutch native speaker to join our Customer Support team. We do however keep all applications on file for up to 90 days, so if you can't speak Dutch but are keen to join our team, please feel free to fill in our application. That way we can get in touch should anything open up!

Role Description:

As a Dutch Customer Support Angel you’ll join our remotely working team, based all over the world!

Role Details:

• Temporary position initially, with potential for long term
• Flexible hours with the ability to set your preferred availability.
• Up to 10 hours per week, with the possibility of more depending on occasional need.
• Work remotely from (almost) anywhere in the world!
• Currently supporting English, French, German, Spanish, Italian, Dutch, Japanese, Portuguese and Korean.

Requirements

• Steady access to computer/laptop
• Steady access to high speed internet
• Experience using email, messaging platforms, and internet (various browsers and devices)
• Experience using G-suite (google sheets, google docs, etc)
• Must be available for a minimum of 10-20 hours per 5 day week
• Must be a native speaker of Dutch
• Must be fluent in English (written and comprehension)

Bonus Skills (Not required, but nice to have)

• Previous customer service experience.
• Multilingual • English + any of: French, German, Spanish, Italian, Japanese, Swedish, or Danish

A bit about you:

• • You’re a well rounded team player with excellent communication skills
  • You have the ability to think logically, and problem solve on the fly
  • You’re a keen self starter who is able to work and learn independently, with minimal hands on support.
  • You have a passion for helping, and in creating a memorable experience for customers.
  • You’re keen to share new ideas and take initiative, while still being able to follow direction and policy.

Apply for our Dutch Customer Support Angel Role Fill in our application form, HERE - please do not apply though this page, just use the linked form. Thanks!

• A note about timings: Due to the number of applications received, we do not reply to every applicant.
  At the moment, there are no other vacancies on our Customer Support team. However, any application received will remain 'active' for 90 days, and should any spots open up, our team will reach out to suitable applicants.

"

This is a remote role open to candidates in the London metro area or otherwise located in the EMEA region.

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.

1-year outcomes

*

Participate in onboarding and training two new hires
\

*

Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)
\

*

Close an average of 150 support tickets per week
\

*

Maintain an average quality score of 90% or above
\

You will:

*

Answer technical customer inquiries via email
\

*

Generate high-quality educational resources for our users and team
\

*

Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback
\

*

Learn and grow with a fast-growing team
\

Some of the skills and knowledge we’re excited about

*

1-3+ years of previous SaaS Support experience and high volume support
\

*

Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology
\

*

Experience distilling complex ideas into more simple terms, like teaching others a new board game
\

*

Observing patterns and solving puzzles
\

We are looking for someone who is or has

*

Clear and proficient in written communication in English
\

*

Empathetic, positive, patient, and excited to help users' solve their pain points
\

*

Organized, reliable, independent, and productive
\

*

Comfortable with mathematical and financial topics
\

*

Excited about providing fast-paced support in a high-growth startup
\

*

Looking to learn about startup support in a hands-on manner
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? We know that the confidence gap and imposter syndrome can get in between spectacular candidates and roles they'd be great for. If this opportunity is exciting please don't hesitate to apply — we really do want to hear from you — even if you're not sure you've got every skill we're after.

",

"

This is a remote role open to candidates in the Greater Delhi Area, those located in APAC region countries.

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.

1-year outcomes

*

Participate in onboarding and training two new hires
\

*

Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)
\

*

Close an average of 150 support tickets per week
\

*

Maintain an average quality score of 90% or above
\

You will:

*

Answer technical customer inquiries via email
\

*

Generate high-quality educational resources for our users and team
\

*

Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback
\

*

Learn and grow with a fast-growing team
\

Some of the skills and knowledge we’re excited about

*

1-3+ years of previous SaaS Support experience and high volume support
\

*

Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology
\

*

Experience distilling complex ideas into more simple terms, like teaching others a new board game
\

*

Observing patterns and solving puzzles
\

We are looking for someone who is or has

*

Clear and proficient in written communication in English
\

*

Empathetic, positive, patient, and excited to help users' solve their pain points
\

*

Organized, reliable, independent, and productive
\

*

Comfortable with mathematical and financial topics
\

*

Excited about providing fast-paced support in a high-growth startup
\

*

Looking to learn about startup support in a hands-on manner
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? We know that the confidence gap and imposter syndrome can get in between spectacular candidates and roles they'd be great for. If this opportunity is exciting please don't hesitate to apply — we really do want to hear from you — even if you're not sure you've got every skill we're after.

",

"

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. Help us build, develop, and support a erse and vibrant community of CoinTracker users across our community forum and social media platforms.

You will:

*

Own and grow CoinTracker user communities (e.g. Discourse, Reddit, Telegram, Twitter support, and more)
\

*

Create engaging and educational content that enables readers to better understand CoinTracker, cryptocurrency, and the tax landscape
\

*

Set the direction, goals, and metrics that help us understand our community's success
\

*

Design and implement campaigns that grow our community base and increase engagement with users
\

*

Triage and escalate customer issues from the forum to the product support team
\

Some of the skills that we are excited about

*

Expertise with community engagement platforms like Discourse, Reddit, and Telegram
\

*

Act as the liaison between our communities and CoinTracker teams about the user experience
\

*

Love of writing
\

*

Passionate about cryptocurrency and the community around it
\

*

2-3+ years experience working in a community management role
\

*

1+ years experience working in a crypto-focused community
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

",

"

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. Help us build, develop, and support a erse and vibrant community of CoinTracker users across our community forum and social media platforms.

You will:

*

Own and grow CoinTracker user communities (e.g. Discourse, Reddit, Telegram, Twitter support, and more)
\

*

Create engaging and educational content that enables readers to better understand CoinTracker, cryptocurrency, and the tax landscape
\

*

Set the direction, goals, and metrics that help us understand our community's success
\

*

Design and implement campaigns that grow our community base and increase engagement with users
\

*

Triage and escalate customer issues from the forum to the product support team
\

Some of the skills that we are excited about

*

Expertise with community engagement platforms like Discourse, Reddit, and Telegram
\

*

Act as the liaison between our communities and CoinTracker teams about the user experience
\

*

Love of writing
\

*

Passionate about cryptocurrency and the community around it
\

*

2-3+ years experience working in a community management role
\

*

1+ years experience working in a crypto-focused community
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

",

About Fuse Universal

Fuse Universal isn’t just another learning company. We’re rudely shaking up the way that people and organisations learn and communicate, right across the world. Our unique Integrated Learning Platform allows businesses to shape their learning around their goals by tapping the inherent knowledge of the experts and peers within their organisation.

Used by over 150 progressive organisations worldwide — including Hilti, Vodafone, Panasonic, Scandic, and Avon — Fuse sparks active engagement for deeper learning experiences that ignite your people’s performance.

About this role

As the Community Engagement Manager at Fuse, you will be responsible for engaging and growing two audiences on our platform (Pink Fuse): Prospects and Customers. You also will help to grow a loyal "Fuse Enthusiast (advocate) Network'' from within customers, partners and connected industry thought leaders such as Charles Jennings and Bob Mosher.

About the team

At Fuse, our Marketing team is responsible for developing our marketing and communication strategy to accelerate Fuse’s growth in the global enterprise learning and development marketplace.

Reporting directly to our Founder, your role will be a critical part of our Marketing team.

Your Responsibilities

You will be hands-on in managing and measuring the two audiences using social media channel growth metrics such as acquisition of members, active engagement and frequent engagement. You will plan and organise regular digital, face to face and virtual activities such as our platform's conversation facilitation, managing easy search access to Fuse related knowledge, creating curiosity through site design, content curation, facilitating of bottled best practise/tips and tricks and virtual community events and community face to face workshops:

• Community Growth: Responsible for growing active users and returning users engaging with our customer facing and prospect facing communities in our platform (Pink Fuse)
• Community Engagement: Able to contribute to ideas (events workshop, contents), create and execute on an engagement plan with the Marketing team and in partnership with the Services and Marketing teams
• Clients Relations: Identify advocates and encourage participation in Fuse advocacy programs
• Content: Working closely with the customer success team to capture and share customers' success stories, best tips and practisers in bite size content, conversations, virtual sessions and f2f workshops
• Digital Content: Working closely with the Marketing and Content team to ensure a consistent production of thought leadership, engaging content to share
• Strategy, Reporting & Analysis: Weekly and Monthly reporting on all metrics related to the business in terms of growth of the community participation and frequent engagement

Requirements

• Ideally coming from a background of growing digitally engaged audiences on social media sites such as Youtube
• Data Obsessed. Up to date with the latest trends, digital landscapes and able to establish rapport with industry influencers
• Experience of managing owned channels with evidence of results and strategy
• Excellent interpersonal and networking skills
• Comfortable with the creation of video content
• Able to communicate effectively with a range of functions, stakeholders, clients, prospects
• True team player and a resourceful, flexible and organised champion

Benefits

• Remote first and flexible working
• L&D - peer and platform learning - it’s at the heart of what we do
• Medical Aid
• Home-working / Wellbeing allowance
• Employee Assistance Scheme
• Retirement Annuity
• Enhanced maternity leave
• Annual leave - 22 days
• Company socials

Customer Support Agent

Job ID: BH474872

Category: Call Center, Customer Service

Specialty: Other

Customer Support Agent

Requirements

• Associate degree or equivalent work experience
• 3+ years experience in data entry
• Proficiency with Microsoft Office including Word, Excel, Outlook

Responsibilities

• Understands insurance products, procedures and system capabilities.
• Excellent data entry skills with attention to detail and accuracy on a daily basis.
• Prints faxes, emails, and file-share documents and categorizes by customer and/or state
• Performs daily quality check of completed applications.
• Pended applications are documented and followed up on weekly.
• Participates as a fully functional team member by learning and performing all team processes.
• Motivated to work independently to meet inidual productivity goals.
• Team player with a consistent positive attitude and demonstrated positive behavior.
• Generate enthusiasm around change and adapt quickly when faced with challenges.
• Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies. Ensure standards are documented.
• Identifies, documents, and takes appropriate actions for resolution of system, process, and printer issues in a timely manner. Ensures information is shared with the rest of the team members.
• Supports all department and strategic initiatives for the organization.
• Ensures that all team processes are managed with documented standard operating procedures and appropriate resources, with sensitivity is given to ergonomic issues.
• Identify, communicate, and proactively work to solve problems or issues.

The Planet Group of Companies is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Remote Based

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As an Onboarding Specialist at CloudTrucks, you will play a pivotal role in helping our Business Partners meet their first milestone - completing their first drive on the CT platform! And, this is just the start of your interactions with Business Partners as the Customer Success Organization aims to help our Business Partners (aka fleet owners) build the most successful trucking business, on their terms.

Operating in between Sales & Customer Success, you will ensure that our fleet owners are prepared to hit the road fast, so there is minimal downtime for their business - all while showing your obsession for exceptional customer experience & satisfaction. You will ensure our fleet owners have all of the necessary items, meet CT Safety & Compliance standards, and ultimately, give drivers the tips & tricks for getting started with CloudTrucks.

A keen eye for detail & ability to synthesize information across systems and touch points will be of the greatest importance as you communicate with drivers a clear plan to get them on the road seamlessly. You will be resourceful, organized, agile, gritty, and collaborative - working cross-functionally in a growing environment.

• Communicating with fleet owners (think: super small business owners) on what steps need to be completed to get them on the road fast

• Work cross-functionally across Sales, Operations, Safety & Customer Success teams to ensure the fleet owner is supported in their start with CloudTrucks

• Prepare drivers for conducting business after onboarding, so they transition to Customer Success, Operations & Safety/Compliance teams smoothly

• Ensure that Safety & Compliance standards are met and expectations are clearly communicated to our customer base

• Support Sales in driving new business to CloudTrucks & Customer Success Managers in expanding existing fleets!

• Bachelor's Degree and/or equivalent work experience

• 1-2 years overall experience

• Previous experience in similar sales/account management/implementation role strongly desired

• Experience with GSuite - Gmail, Gcal, GDocs, GSpreadsheet

• Worked with and understands a CRM system (ie: Salesforce, Hubspot)

• High attention to detail & superb organizational skills

• Familiarity dealing with ambiguity- in fact, you thrive in it & want to make processes even better!!

• A clear and effective verbal & written communicator

• Ability to juggle multiple priorities with ease

• Experience working at a startup

A bit about our culture:

We value high autonomy, ownership, and delivering results - in short - whatever it takes to set our customers up for success. We encourage each other to push the envelope, execute quickly, and be resilient to failure. We also work occasional late nights or weekends to deliver an above-and-beyond customer experience, while respecting and celebrating each other's personal background, values and commitments. In return, we are well compensated, take pride in seeing outsized impact to our product, and have memorable experiences learning and growing alongside a truly exceptional set of peers.

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business. Recently, we raised $115 million in a Series B round. Here is a letter from our CEO that describes what's next.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Perceptyx, a CSM is known as a Customer Outcomes Manager (COM), and in this role, you will serve as the trusted advisor and internal advocate for a portfolio of our customers. You will be responsible for providing Perceptyx customers with guidance and best practices along the path to a healthy adoption of our platform and services. You will deliver ongoing support and advice around strategy and long-term planning, ensuring that customers maximize all of the benefits possible to their organization through their partnership with Perceptyx both now and into the future. In addition, you will partner with customers to improve their employee experiences and ultimately achieve greater organizational success.

In this role, you will be working primarily with our single-product customers. You will use a combination of personalized and digital touches to engage with customers and guide them toward achieving their desired business outcomes. You can also expect to play an active role in identifying simplification opportunities and testing out new ways of engaging with our customers digitally.

• Manage a book of approximately 60-80 customers, acting as their quarterback internally across Perceptyx stakeholders.
• Advise customers on best practices for transforming their employee experience and people analytics with the Perceptyx platform, including staying up to date on trends in the industry.
• Drive the healthy adoption of our products and solutions by conducting regular partnership strategy meetings with senior customer stakeholders (e.g., Partnership Kickoff, Annual Planning, Partnership Review.)
• Review usage data, health indicators, renewal timing, and growth opportunities to manage success plans for assigned customers in partnership with the Customer Sales team.
• Educate customers on the power of the Perceptyx platform, our full suite of solutions, and the business challenges they solve.
• Inform the future of the Perceptyx platform through product feedback requests and proposals, both internally and customer-driven.
• Drive customer advocacy through references, referrals, and case studies.
• Identify simplification opportunities and test out new ways of engaging with our customers digitally.

Requirements

• 2+ years of experience in B2B SaaS Customer Outcomes/Customer Success roles.
• Track record of success in customer retention and growth through driving adoption, engagement, and delivering value in a customer-facing role.
• Active listening skills, curiosity, and empathy for customer needs.
• Collaborative working style - ability to bring erse groups of team members together to solve customer problems.
• Sense of ownership and passion for helping customers realize their intended value.
• Consistent diplomacy and poise while working through customer issues and escalations.
• Familiarity with employee experience, HR technology, Salesforce.com, or Customer Success Platforms (e.g. Gainsight) is a plus.

Benefits

• Excellent Medical, Dental, and Vision benefits for you and your family.
• Immediate 401k with a company match.
• Flexible workday schedules (we trust you to get the job done, wherever you're at)

We celebrate ersity and an inclusive environment. Perceptyx is committed to providing an atmosphere of mutual respect where equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Perceptyx’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Perceptyx is proud to be an equal opportunity employer.

Interested in interviewing? Please apply by responding with your updated resume.