Title: Bilingual Cantonese Customer Service Representative

Location: Remote, any state, US

Location Designation: Remote

Fluent in Cantonese required.

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

There are few Fortune 100 companies as renowned as we are for our erse culture, training, and career opportunities. So it should not be surprising that when you work at New York Life, you’re backed by unyielding support, development, and resources.

Position Summary

Are you passionate about helping others? Do you enjoy solving problems? Are you interested in a career with an industry leader? If so, becoming a Customer Service Professional at New York Life is a perfect fit for you!

As a Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them. Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so. Not sure how? No problem! Our comprehensive, paid training program will give you everything you need to help service our customers. All we need from you is the commitment to provide best in class service by making every experience a positive one.

Primary Responsibilities:

• Be the first point of contact for handling both routine and tricky customer issues

• Reduce customer effort by taking charge and solving customer problems for them
• Place quality above quantity in everything you do in a way that enhances our company brand
• Work both independently and as part of a collaborative team in a fast-paced, empowered environment
• Attending 2 on-site workdays per quarter, once you have completed training.

Qualifications:

• High School diploma/GED required; Associate or Bachelor’s degree preferred
• Experience solving problems and reducing the effort required of customers
• Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal
• Accountable, ethical, good decision-making ability

• Proficient computer skills and ability to multitask

Training & Development:

You will undergo a comprehensive, paid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful. New York Life is a financially stable company (we’ve been around for 175+ years!) that offers numerous career pathways for development. The typical promotion opportunity occurs within 12-24 months.

Salary:

Competitive full-time base salary, overtime eligibility plus annual bonus potential

Benefits:

Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location

Schedule:

This is a full-time position Monday through Friday. No weekends! Our 7.5 hour shift schedules start and end sometime between 7:45 am EST and 7:15 pm EST.

** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly-owned insurance company subsidiaries.

Salary range: $32,500-$47,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 89527

Title: Marketplace Operations Representative (Global)

Location: Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

Overview

The Marketplace Operations Representative plays a vital role in upholding safety and reliability for both sides of our marketplace. The ideal candidate will be able to masterfully balance risk mitigation and deliver exceptional customer experiences. They will repeatedly ask why until they reach the root cause of issues and go the extra mile to solve our customer’s problems. Curiosity, empathy, and strong communication skills are essential.

Responsibilities

1. Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers’ problems
2. Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to erse stakeholders within the company
3. Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
4. Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal
5. Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams
6. Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals
7. Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information

Must haves

• Ability to resolve customer issues with empathy and action
• Exceptional written and verbal communication skills
• Ability to work as part of multidisciplinary teams
• Comfortable handling ambiguous situations and adaptable to constant change
• Possess an I can handle anything mentality
• Demonstrate a high degree motivation, self-direction, and initiative to achieve the goals of the team and organization
• Exceptionally detail-oriented
• Ethical and unbiased integrity and decision-making abilities
• Positive mindset that elevates the entire team

Title: Spanish / English Technical Support Agent

Location: Remote

As a Customer Support Agent at 5CA, you’ll provide technical support as part of a broader international team. You’ll troubleshoot customers’ technical issues with their PC hardware and connectivity issues. You’ll be on the frontline, answering customer queries and tickets via email, live chat, social media, and phone. You’ll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You’ll also undergo assisted training to help you develop and improve your skills to provide the best technical support for our clients and their customers.

About you

• You speak Spanish at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum).
• You have in-depth knowledge of PC hardware, tech, and connectivity issues
• You’re a natural troubleshooter and problem-solver
• You are a fast learner, take initiative and excel at troubleshooting
• You have a dedicated quiet workspace located within your residence
• (Optional) Experience in a Customer service environment is a plus.

Technical requirements

• A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <120ms, internationally
• A minimum of 8 GB RAM
• A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
• An Intel Core i5-8260U or better/similar.
• An Integrated Graphics card.
• A smartphone usable for two-factor authentication that runs at least:
  • Android 8.0 or newer
  • Apple iOS 14.0 or newer

What we offer:

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, erse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness
• Innovative digital tools and comprehensive training, with access to our library of online training courses
• Various learning and career development initiatives throughout the year
• Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion ersity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

Customer Resolution Response Advocate – Remote

Location: Remote, Remote, US

Company: Allstate Insurance Company

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive ersity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Description:

Now is an exciting time to join Allstate! One of the world’s most trusted brands is building a team of enthusiastic colleagues, who together, are helping guide customers to live a life well protected. Join us and you’ll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others.

The Customer Resolution Response Advocate is responsible for responding to customer complaints including all responses to department(s) of insurance, re-opened or unresolved customer complaints, potential litigation concerns and other highly complex complaints. They work with the processing areas and leadership throughout Allstate Claims Department and occasionally other lines of business to ensure customer satisfaction and compliance with all applicable state laws. Also, this role is responsible for creating trend analysis and initiating project concepts with appropriate parties, driving process and service improvement throughout the organization.

• Investigate complex complaints received via fax, phone, e-mail or mail including potential litigation concerns, concerns/complaints from the DOI and all re-opened or unresolved concerns
• Update administrative systems and all required systems with accurate, complete documentation to ensure all processing is complete
• Write letters and formulate responses to customer concerns
• Create business object reports to identify trends and to improve processes or procedures
• Provide support and guidance for phone representatives, processing areas, process flows, work condition and documentation updates
• Coordination of team workflow, team meetings, training, and document updates including team related updates
• Responsible for coordinating workflow among analysts
• Will be cross trained in each business type and will receive refresher training as needed

Where will I work? Remote/Homebased Worker

• This position is a permanent remote home-based worker. You do not need to be near an Allstate office, but must live in the United States. This position is not available for California, Alaska, and Hawaii residents
• This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

Education and Experience:

• Bachelor’s Degree or equivalent experience preferred
• 2 or more years of related experience
• Claims experience preferred but not required
• Auto Technical Experience a plus

You’re provided with comprehensive training:

• We offer full paid training
• Ongoing training opportunities for continuous improvement

Job Qualifications:

You’re a great Match for this Role if:

• Advanced knowledge of insurance product and processing functionality
• Advanced written and verbal communication skills
• Excellent customer service skills with internal and external customers
• Intermediate PC skills using Microsoft suite
• Requires time management/organizational skills
• Requires excellent problem-solving skills
• Ability to present information and solutions in a wide variety of formats

We Offer:

• A culture of learning where you can expect to develop foundational skills for the future
• Opportunities for both personal and professional development
• Leadership teams that are communicative and understanding
• Impactful work by serving customers and the community in times of need
• A culture in which you dress for your day
• Recognition and advancement opportunities
• Paid Time Off, 401(k) and pension
• Medical, Dental, and Vision coverage
• Learn more about Allstate benefits @ https://allstategoodlife.com

What’s in it for you?

• Internet reimbursement
• Generous paid time off (PTO)
• Tuition reimbursement
• Cafeteria style health insurance plan- starts dayone
• Volunteer opportunities + matching donations

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $57,500.00 -$85,000.00 per year and is based on experience and qualifications.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

#LI-AC3

Customer Service Associate

Remote

Who We Are

Vacation® is an award-winning sunscreen company from Miami, USA that’s on a mission to make sunscreen fun. Since launching in 2021, our “leisure-enhancing” products continue to receive prestigious industry awards and secure bestseller status at a growing list of retailers across the country, including Ulta Beauty, Nordstrom, Blue Mercury, and Anthropologie, along with highly coveted hotels and boutiques such as the Standard Hotel and Kith. With a keen focus on product innovation and immersive brand building, the Vacation® team is motivated by the ambitious goal to be sold wherever sunscreen is purchased– making our joy-inducing, “leisure-enhancing” sunscreen available for all.

Role Summary

Vacation® is looking for a Customer Service Associate to deliver world-class service to our customers. As our Customer Service Associate, you will manage returns / wholesale / damaged products and suggest improvements based on customer feedback. You will also track trends, update macros and build processes to improve customer happiness. Customer Service is a cornerstone of our brand, and this role is an integral part of our team. In addition to your direct interactions with customers, you will also focus on internal projects such as software support, travel arrangements, and cross-training where applicable. This role reports directly to the VP of Operations.

Your Responsibilities

External Customer Service

• Manage customer inbox via Gorgias on a daily basis; resolving tickets and issues in a timely and on-brand manner
• Process returns and maintain database of trends, resolutions, and product related issues / recommendations
• Monitor fraudulent order potential; reviewing and logging chargebacks, disputes, etc.
• Continually update customer service systems with macros, tags/rules, and other helpful entries to improve overall efficiency for the role
• Own monthly reporting into VP of Operations for customer satisfaction ratings, ticket quantity and ticket resolution

Internal Customer Service

• Support IT team in managing company software & subscriptions
• Coordinate all staff meetings
• Coordinate all company gifting
• Cross-train with operations department
• Partner with human resources team in all employee recognition efforts
• Book company travel

What Excites Us about You

• Strong written and verbal skills that uphold brand standards and cultivate community
• A passion for hospitality, problem-solving and building process
• Experience with managing and cleaning data in Excel or Google Sheets
• Experience creating presentations in PowerPoint, Keynote or Google Slides
• Able to work independently and within a team; you have a “no task too small” mentality
• You are meticulous, organized and detail-oriented in your work
• You are comfortable in a room of experts and can be assertive in your communication style

Qualifications

• Bachelor’s Degree
• 1-3 years experience in customer service, preferably at a fast-paced consumer products company
• You use sunscreen
• You have a sense of humor!

Compensation & Benefits

• Employee Equity Options
• Comprehensive Medical, Dental, Vision plans with 100% coverage for employees
• WFH stipend and an annual learning stipend
• 15 Days PTO
• Complimentary Vacation® Products

Customer Loyalty Representative

at Aura (View all jobs)

Remote USA

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura’s category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that’s successfully grown startups into multi-billion dollar organizations.

Come build with us!

About the Role:

We’re building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We’re looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career! This position is 40 hours a week. The shifts will be Monday through Friday 8am – 5pm MST.

Day to Day:

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura’s story and mission to customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura’s Identity, Privacy and Security solutions with the customer’s unique needs
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

What you bring to the table:

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
• You love talking to people and are naturally engaging
• You’re self-motivated and know how to push yourself to achieve goals
• You’re a team player and know how to win within a team environment
• You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $16 – $18, plus commissions but may vary depending on job-related knowledge, skills, experience and location.

#LI-Remote

Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.

Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

Call Center Representative

Remote

United States

Veterinary Care Coordinators

Full time

Description

Join Lap of Love as an Evening Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, for our evening schedules with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a erse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/ remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
• Meet all productivity, quality, and performance standards
• Guide emotional conversations in a calm and peaceful manner
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
• Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

• Experience working in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact
• Previous experience in a work-from-home environment or working with minimal peer interactions
• High attention to detail and ability to adapt to new processes
• Expected to be present for work, on time, every day for the entire duration of their shift
• Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.

Physical Job Requirements:

• Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
• Ability to lift up to 15 pounds

Schedule

• Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year
• This position is for Evenings 1:00 pm-10:00 pm or 2:00 pm-11:00 pm
• Schedule includes nights/weekends/holidays
• Must attend mandatory 4-week intensive training program at the beginning of employment

Benefits

• 100% Company Funded Health Insurance
• 100% Company Funded Comprehensive Mental Health Support through Modern Health
• 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit
• Dental, Vision, Life Insurance, Long Term and Short Term Disability
• Retirement Plan (Traditional 401k with 3% match & Roth 401k)
• Generous Paid Time Off
• Generous Paid Parental Leave
• Bereavement Leave
• Training & Development
• Pet Insurance
• Remote Work From Home
  Compensation
• This position is hourly non-exempt and is eligible for overtime
• Hourly pay starts at $15.00 per hour
• Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour

Client Support Representative

• Ottawa, ON – Remote OK
• Full-Time
• Customer Service

We are hiring at InnQuest Software for a Customer Support Representative to join our growing team in North America!

The successful candidate will have at least 2+ years previous experience in Hospitality Management or Supervision of Hotel Front Desk or Back-Office Environment experience!

The Customer Support Representative will provide support for all InnQuest products, facilitating case management and solutions. This position is crucial to high customer satisfaction among InnQuest clients. A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone, e-mail and chat.

InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada and the UK. Our technology and services leadership, combined with hospitality expertise and global scale help more than 5500 properties in over 100 countries manage more than 450,000 hotel rooms every day!

Hotel Management experience is essential for this position!

Here is a little window into our company: InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience and hoteliers deserve a management system that would allow them to maximize the guest experience and property. InnQuest’s popular hotel management software, roomMaster, is used in over 100 countries and by over 5,500 clients worldwide. The software was developed by hoteliers for hoteliers and has been widely praised for its intuitive performance and ease of use. roomMaster provides every software management product a hotel needs in one simple turnkey solution, including a booking engine with a channel manager linked to Expedia and Booking.com. InnQuest’s office is in Tampa, Florida, with international offices in Australia, Canada, and the United Kingdom with resellers in the Caribbean, Fiji, New Zealand, Cambodia, Malaysia and South Africa.

The successful candidate can be based anywhere in North America and work remotely from home!

What your day will look like:

• Front-line technical support
• Answer inbound calls to support department
• Respond to incoming e-mails and chats
• Identifying issues defined by clients
• Identifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possible
• Logging client issues and following up on unresolved issues
• Monitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolution
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures
• Liaise with external technology vendors to coordinate changes and resolve issues
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
• Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies
• Participate in shift rotation

About You:

• At least 2+ years in Hospitality management or supervision of hotel front desk or back-office environment experience is essential
• At least 1+ years of experience in Technical support and strong troubleshooting skills is essential
• High level of knowledge of Windows operating systems and basic networking concepts
• Technical certification is a plus
• Understanding of hotel front desk and back-office operations
• Team player
• Ability to pick up new concepts easily with an initiative to learn and is self-motivated
• Ability to multi-task effectively while working on multiple projects and with multiple clients
• Assertive and able to resolve client issues with tact and diplomacy
• Excellent communication skills required:
• Verbally communicate clearly
• Write clearly with excellent grammar and spelling in a style appropriate for business communication
• Clarify problems or issues
• Good listening skills
• Professional and courteous
• Positive attitude
• Must be legally authorized to work in Canada or the United States is essential

For further information about InnQuest Software, you can visit our websites at: www.innquest.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Title: CX Training Analyst

Location: Remote

Type: Full-time – Salary

Lime is the world’s largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.

We are looking for a worl-class CX Training Analyst passionate about producing smooth agent experiences that translate into memorable customer experiences through effective onboarding.

In this role, you will own all of the frontline resources with the goal of empowering the team to leverage each interaction as an opportunity to connect with the user, build trust and create an emotional connection.

The right candidate will be obsessed about our riders to identify recommendations that contribute the most to the user experience. This is a unique career opportunity that offers incredible potential for personal and professional growth.

This role reports to the Director of Customer Experience and Knowledge Management and can sit anywhere Lime operates globally.

What you’ll do:

• Create content (guidelines, workflows, training material) that can serve the CX frontline
• Own and maintain the Lime CX Onboarding program ensuring alignment with latest processes and policies
• Own and maintain the Internal Knowledge Base for the frontline team
• Advocate for excellent User experience and influence through it
• Manage the relationship with our BPO Partner Training and Quality leads
• Collaborate cross departmentally (Product, Legal, Marketing ) to ensure upcoming changes are reflected in agents resources
• Drive continuous improvements on the main Training KPIs: Time To Proficiency, Training NPS, CSAT and QA
• Leverage quantitative and qualitative data to identify opportunities that impact the end-user experience

About you:

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 3 years of experience in Customer Support Operations
• Excellent documentation, organizational and time management skills
• Prior experience implementing continuous improvement practices
• Data-driven approach
• Bonus: start-up, zendesk and google suite experience

The anticipated salary range for this position is $55,000 – $89,000. Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience and other qualifications as well as the candidate’s location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.

#L1-Remote

Why Lime?

When you join Lime, you join a global community of smart, caring, talented iniduals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:

Competitive salaries, performance-based annual bonus and pre-IPO equity

Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps

Flexible vacation policies with ample paid holidays tailored to country of residence

Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood

Support for retirement and financial goals with unlimited access to financial advisors

Unlimited, complimentary use of our vehicles in hundreds of cities around the world

Professional growth opportunities through quarterly learning days and top-tier tools

Opportunities to connect across teams and locations to network, socialize and volunteer

Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions

Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally erse team which includes iniduals with different backgrounds, abilities, identities and experiences.

Title: Operations Coordinator

Location: Remote within the US

About Us

KeyMe is revolutionizing lockout solutions for homes, cars and businesses. Via artificial intelligence and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards. Fully automated self-service key duplicating kiosks can be found in over 4,000+ locations across the country in major retailers such as WalMart, Kroger, Rite Aid, 7-Eleven, Menards, AutoZone, and many others.

Additionally, KeyMe offers customers a one-stop solution for all their locksmith needs ranging from lockouts and re-keys to complex installations and custom jobs. All KeyMe locksmiths have extensive experience and are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. KeyMe’s smart routing gives customers the ability to monitor their Locksmith’s arrival, job progress, and receive instant receipts. KeyMe is providing unrivaled service quality, prices, and customer experience into the $12B/yr locksmith industry.

KeyMe is an exciting, well-funded (over $150M raised to date), tech company that is solving real consumer pain points. KeyMe is proud to have an open, collaborative and relaxed atmosphere where bright professionals work hard and enjoy what they do. With the added benefit of a friendly, flexible and creative working culture, you’ll be joining a forward-thinking, expanding team to continue opening doors for our customers.

We’re committed to providing a erse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

About the Role

What You’ll Be Doing

• Route and manage live field service jobs to kiosks to ensure on-time and quality performance
• Identify and monitor ongoing service performance of kiosk and interact with service professionals and the customer support team to solve problems as they arise
• Remotely troubleshoot kiosk hardware issues

How We Know You Can Do It

• Have basic understanding of the kiosk
• Strong written and verbal communication skills
• Acute attention to detail and high regard for quality
• Strong multitasking skills
• Collaborative attitude to improving quality and efficiency through process change
• Goes the extra mile to ensure a great experience for the customer
• Have experience working in a high call volume position
• Experience using Jira, Twilio, and Google Suite a plus

What You’ll Get

• Health, dental, and vision insurance
• Remote budget to set up your home office and internet stipend
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance

Tech Support Specialist II

locations

Remote, United States

time type

Full time

job requisition id

REQ – 02700

Company : ABC Fitness Solutions

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Job Description

We are seeking a talented inidual to join our team as a Technical Support Offline Representative. This position is directly responsible for handling technical interactions from club owners and or club personnel regarding hardware and software issues that have moved through the Level I workflow.

WHAT YOU’LL DO:

• Listen to, trouble shoot, and document problems reported by club personnel
• Resolve all technical issues related to club software (DT, CRS, OBC, etc.) and hardware
• Maintain a superior phone voice while handling all situations
• Ability to take over escalated calls\situations from the Online team
• Ability to follow escalation protocols when escalating issues to other teams (HD2, TPM, AMGroup, etc)
• Investigate all issues escalated to Offline team within one hour of escalation with appropriate documentation
• Update and maintain cases in the Help Desk Offline queue in Service Now.
• Monitor all Help Desk email distribution lists daily
• Assist level I reps with questions and problems that arises while working cases
• Assist with call Queue during high volume times and take at least 1 hour of online calls per week for QA and continued education.
• Perform other duties as assigned by manager or management
• Regular and reliable attendance required

WHAT YOU’LL NEED:

• Linear troubleshooting skills
• Superior phone voice
• Able to relate to both technical and non-technical users
• Self-motivated
• Ability to deal directly with clients
• Familiarity with all windows operating systems
• Must be able to multi-task
• Ability to problem solve using deductive reason skills in a timely manner
• Basic skills including but not limited to addition, multiplication and ision of whole numbers, decimals and fractions
• Flexibility and adaptability to frequent change
• HS School Diploma or equivalent
• 9 months (post training) of experience in Tech Support with experience in escalations

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture Best Life, One Team, Growth Mindset
• Time Off with our open PTO policy, you pick when you want time off when it’s best for you!
• Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave we offer leave for when your family grows by two feet or four paws!
• Fitness Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.
• Discounts access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP we get you help when you need it. Period.
• Calm App +4 enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $18.00 — 25.00 USD hourly. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s ersity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, but also a business imperative. Read more about our commitment to ersity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness Solutions (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Financial is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Cryptio is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Title: Student Success Manager – Nursing

Location: Remote/Nationwide USA

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

This position will be responsible for enrolling, starting and advising a cohort of students who are interested in undergraduate and graduate programs. This position advises and guides prospective students through the enrollment process, course selection, and programs and provides guidance and advice as the student matriculates through their respective program to graduation.

Primary Responsibilities:

• Advise and guide students regarding career and specific program interest. This includes advising students in all matters relating to the achievement of the desired outcome of graduation.
• Assist and advise the prospective student through the enrollment process specific to the program identified.
• Responsible for all aspects of onboarding enrolled students; providing students with financial guidance as it relates to funding for the program from enrollment through graduation.
• Provide personalized service to advise and support the student, nurture a healthy relationship and continually re-verify alignment of career goals with degree outcomes.
• Orient students with regard to admissions and catalog requirements, academic policies, registration procedures, student resources, programs that will help support the student in being self- sufficient in making proper class and elective selections.
• Service a cohort of students while meeting predetermined student metric requirements.
• Encourage and foster students to progress through the next enhanced degree.
• Adhere to State and Federal regulations, FERPA, and Kaplan Compliance Standards.
• Adhere to continued school-specific programmatic training.
• Provide stellar student experience throughout the student life cycle.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor Degree with a focus in Business, Education, Psychology, or Communications.
• A minimum of 3 years of relevant experience counseling/advising, stellar customer service and/or sales concierge service, management of large customer base.
• At least two years of experience for every year of formal education required. (Applies to internal employees only).
• Technology: Knowledge and skills considered essential in using technology to assist iniduals with understanding the online learning platform as well as career planning.
• Cvue, SRM(SalesForce), CampusLogic, Brightspace
• Proficient with Microsoft Office and/or Google Apps for Work
• Ability to provide advice on academic, organization and university policies and processes to include funding. Ability to understand programs of study, university policies, online platform, student services, and academic organization.
• Excellent verbal and written communication, good listener, interpersonal skills, time management, organizational, problem solving/decision making.
• Conflict resolution, ability to de-escalate student issues.
• Understanding the nuances of FERPA guidance and regulations.
• Analyze the student dashboard and reports to optimize student experience and outcomes.
• Objectively consider issues, identify alternatives, and choose and implement solutions to best support the student.
• In-depth knowledge of online education platforms.
• Identify and understand students career decision-making processes.
• A self-motivated, strong work ethic, go-getter, results-oriented, resilient, compassionate, patient and persuasive, flexible, passionate, ability to multitask, and detail-oriented.
• All interested candidates for this position who do not have a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt.

We offer a competitive benefits package including:

Remote work providing flexible work/life balance

#LI-Remote

This position is a Salary Grade A

Brave is looking to hire an User Support Engineer - Premium Products to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Experience Representative

Customer Care/Customer Service

Work from home

ID: 12314-128

Full-Time/Regular

By joining Numotion, you will be a part of the nation’s leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with inidually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a erse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

SUMMARY OF RESPONSIBILITY:

A Customer Experience Representative is the primary point of contact for the my Numotion App, secondary contact for National Customer Care Center and responsible for re-building loyalty by providing advocacy support between customers and the company. This position will assist with resolution by bringing together the appropriate department employees while managing the correspondence received from all parties. This includes monitoring and responding to all social media.

Essential Functions:

• Provide professional, empathetic, and personal service to each internal and external customer. Patiently responds to frustrated customers and turns difficult situations around to build stronger relationships; including follow-up to ensure satisfaction.
• Monitor, listen and respond to negative reviews, messages, and postings on Numotion’s social media platforms.
• Analyze the customer’s experience while patiently listening to the customer, categorize the level of escalation, and process the request on behalf of the customer, caregiver, funding source, and/or referral source.
• Ensure complete and accurate escalation details are entered into all appropriate systems/databases and proper employees are notified.
• Answer myNumotion chats, service, new equipment, and general questions presented through the myNumotion app or online Contact Us’ form.
• Communicate with the appropriate staff involved in order processing to allow for the most effective flow of orders being processed.
• Enter detailed requests into the systems/databases accurately while also searching for information and speaking with internal and external customers.
• Work well with others by partnering with team members to achieve departmental goals and objectives as a team.
• Open to shifting work schedule as needed, covering for other team members to meet the needs of business and customers.
• Monitor and communicate all social media escalations to all appropriate stakeholders in a timely manner.
• Support the National Customer Care line and route calls to the appropriate branch location, department or inidual.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• High School Diploma and/or GED.
• One year of related experience and/or training, or equivalent combination of education and experience.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

• Bilingual (Spanish).
• Work independently or with a team, balancing team and inidual responsibilities.
• Prioritize and plan work activities, using time efficiently and effectively; take initiative on projects and day-to-day activities; follow-up on projects and activities as needed.
• Ability to speak clearly and persuasively in positive or negative situations and respond well to questions.
• Ability to write clearly and informatively; edit work for spelling and grammar, varied writing style to meet needs.
• Ability to adapt to changes in the work environment, manage competing demands, change approach or method to best fit the situation.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Strong computer skills in the areas of word processing, spreadsheet applications, database, web base and presentation.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Customer Support Representative

Remote

Contract/Hourly (Full- Or Part-Time)

Company Overview

Bundle is the only 1:1 live skills development solution that specializes in human-centered skills, designing and delivering curated content facilitated live by experts and driven by interactive instruction. Bundle training programs weave together the techniques and perspective learners need to step forward with confidence. The future of learning is human.

We are hiring a Customer Support Representative to help manage our client and member inquiries, technical issues, recommendations, feedback and questions. This Customer Support Representative will play a key role in ensuring Bundle’s clients and members have a positive experience. This role is a full time or part time contract position.

Our ideal candidate will be available to work weekdays and be the primary point of contact during those hours. If you have a passion for building and driving company growth and want to be a part of a passionate, mission-driven team, this is the perfect position for you.

Duties & Responsibilites

• • Respond to and engage all members through website chat, email, and text in a timely manner.
  • Resolve product or service problems by clarifying the member’s question or complaint, determining the cause of the problem, and selecting and explaining the best solution to the problem.
  • Work with internal teams to resolve all inquiries and tickets efficiently.
  • Chat with new or potential members on website to increase engagement and utilization.
  • Select appropriate responses to customer issues and work quickly to resolve them.
  • Answer questions and forward requests from Bundle’s concierge line. Work with the Content and Marketing team to manage expectations for custom Bundle sessions.
  • Gather member feedback and share with Bundle stakeholders.
  • Maintain strong communication with clients and following up to ensure all inquiries are resolved.

Requirements

• • 1-2+ years of relevant work experience.
  • Availability Monday-Friday.
  • Strong communication skills, with the ability to handle high-pressure conversations.
  • Excellent time management skills by being able to balance multiple projects at one time and prioritize customer needs.
  • High level of professionalism.
  • Comfortable in a fast-paced startup environment.
  • Prior experience using HubSpot is a plus.

$20 – $22 an hour

Customer Service Representative (SAP Experience)

Remote

Full time

REQ-7220

It’s fun to work in a company where people truly believe in what they are doing!

SAP experience is a MUST

Come Be Part of a Mission that Matters!

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust the principles which guide our everyday decisionmaking, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

OUR OPPORTUNITY:

Neogen is looking for a Customer Service Representative to provide effective customer service to all internal and external customers. The successful Customer Services Representative will provide excellent, in-depth knowledge of Neogen products and programs to all customers.

Essential Duties & Responsibilities:

• Communicate effectively to team members and customers
• Provide timely and accurate information to incoming customer order status
• Work side by side our sales team
• Identify and resolve client concerns

Qualifications:

• Strong interpersonal and communication (verbal & written) skills
• Strong organization skills
• Microsoft Office proficiently required, especially in Excel and Outlook
• Experience working with a CRM tool preferred

Education and/or Experience: High School diploma or G.E.D. with 1-3 years of customer service background.

Customer Service Specialist

Remote

Full Time

Solution Tree, Inc.

Entry Level

REMOTE, Work-From-Home Position

About Us

Solution Tree delivers comprehensive professional development to schools and districts around the world. We empower K12 educators to raise student achievement through a wide range of services and products including educator conferences, customized district solutions for long-term professional development, books, videos, and online courses. When you join Solution Tree, you join a highly regarded team that is dedicated to providing quality and excellence in professional development. Guided by our mission, vision, and values, our team is united under one goal to transform education worldwide to ensure learning for all. If you have the passion and skill to help further Solution Tree’s mission, we want to hear from you.

Employees Enjoy

• Innovative, team-oriented environment
• Working with leading voices and rising stars in staff development
• A compensation package that includes competitive pay and benefits such as medical, dental, and vision insurance plans, 401k, paid time off, and more.
• Doing work that matters

Position Summary

The Customer Service Specialist supports our customers across all lines of our business – processing book orders, managing conference registrations, responding to inquiries, and much, much more! This is a fast-paced position that requires multitasking and clear communication with customers and colleagues across multiple departments. It’s a great opportunity to learn the many facets of Solution Tree.

Summary of Essential Job Functions:

• Process orders for physical products, digital resources, and event registrations
• Process, monitor, and review customer returns, working with our third-party warehouse to confirm counts and corrections
• Communicate daily with customers over a variety of inquiries via phone, email, and chat
• Collaborate with other departments throughout our company to ensure a satisfactory experience for our customers
• Other duties as assigned

Minimum Requirements:

The Customer Service Specialist must have customer service experience, basic computer skills (Excel, Outlook, Zoom, and Google Docs), attention to detail, and excellent written and spoken communication skills.

Disclaimers:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Solution Tree is an Affirmative Action – Equal Employment Opportunity Employer.

Location:  US Locations; 100% Remote; Part-Time; Freelance

Be your own boss. Set your own schedule.

🔑 Joining Omni Interactions as an independent contractor, you’ll gain access to support a ride share client. 

🏠 If you partner with us, you’ll work from home, providing customer service to Omni’s clients.

📞 You provide customer service over the phone.

🤑 You earn money by supporting Omni’s clients. 

Be your own boss. Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

💵 High pay rates

About our application process

This is the start of your journey to partner with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all client contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings $12 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Contractors:

💬 Exceptional written and verbal communication skills

✅ Experience with customer service 

🧐 Attention to detail with good problem-solving skills

🤗 Friendly and helpful tone of voice

🙌 Self-motivated, proactive, and resourceful 

👩‍💻 Good at using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🚪 Quiet, uninterrupted space

⌨️ Organized desk area

This is an opportunity specific to those providing service in Puerto Rico.  

Title: Customer Experience Specialist

Location: Remote, US

Who is Flock?

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter.

While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global. Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Role

This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role.

How you’ll make an impact:

• Become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers alike
• Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email
• Empower our customers by sharing tips and best practices on how to effectively use our software
• Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations
• Make recommendations to the Flock Safety product to magnify your impact and drive change across the network
• Contribute to the Flock Safety Customer Help Center to help reduce the need for customers to contact us in the first place

We’re looking for people who:

• Have demonstrated excellence in customer-facing roles for 2+ years
  • For example, current members of the team have prior experience as 911 dispatchers, technical support, and in the hospitality industry
• Are comfortable supporting customers through a variety of contact channels, including phone, chat, and/or email — bonus points for experience with Salesforce or similar tools
• Have excellent written and verbal communication skills
• Have experience troubleshooting technical software and finding creative solutions
• Embrace change and know how to maneuver around challenges and ambiguity
• Have the ability to work independently, prioritize and manage multiple tasks, and clearly communicate necessary information to customers and internal teams
• Can provide clear examples of delivering exceptional customer service while working efficiently
• Have flexibility with their working schedule (potentially some evenings/weekends) – to be discussed during interview process

Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

Why Join Us?

Can you imagine a world without crime? We can. Our mission is simple, to eliminate crime. We pride ourselves on building a community of low-ego and easy to work with people. What makes Flock Safety special is a combination of interesting work, a compelling mission, and a chance to change the trajectory of your career. We are at a unique inflection point where, after a few (or many!) short years here, we know you will accelerate your career and look back fondly on your time with us and the work you did to make your community safer.

Salary & Equity: In this role, you’ll receive a starting salary of $60,000 as well as stock options

Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers.

Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility.

Mental Health: All employees receive an annual subscription to Headspace

Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address inidual grants, model tax scenarios, and answer general questions.

WFH Stipend: $150 per month to cover the costs of working from home.

L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

Home Office Stipend: A one-time $750 to help you create your dream office.

Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate erse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from erse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

Customer Support Representative

Remote, United States

Who We Are

Insurity’s vision is all about empowerment. Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software. It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities.

To talk the talk, we must walk the walk. We are trusted by 15 of the top 25 Property & Casualty insurance carriers and 7 of the top 10 MGAs in the U.S. today with over 400 cloud-based deployments and more on the way. That’s proof we walk the walk. While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us.

Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology. You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program.

Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity.

Insurity’s Next Customer Support Representative

Do you enjoy speaking to customers, troubleshooting billing issues, and finding creative solutions to solve problems? Our Customer Support team is a key function at Insurity establishing and maintaining positive relationships with our international customer base.

What Our Customer Support Representative Will Do

• Troubleshoot and resolve customer issues via phone and email for Insurity products in an efficient, friendly, and well-documented fashion
• Ensure the internal tracking system is up-to-date and proper intake guidelines are adhered to
• Raise issues to appropriate resources per established procedures and ensure follow-up to resolution
• Monitor work queues
• Contribute to a Customer Support knowledge base for training and knowledge transfer purposes.
• Find opportunities to increase service level and quality
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc
• Analytical and critical thinking
• Other duties as assigned

Who We’re Looking For

• Minimum 1-year experience in a customer support role supporting customers via telephone and email
• Experience in P&C Insurance industry required
• Written and oral English communication
• Time management including work planning, prioritization, and organization
• Ability to handle multiple priorities or tasks
• Self-starter and quick learner
• Ability to collaborate and work autonomously
• Flexible and adaptable
• Working knowledge of MS Office (Word, Excel, PowerPoint)
• Working knowledge of various Internet browsers

What’s In It For U

• Flex First Workforce: Do your work best from home or from one of our office locations; it’s your choice.
• Generous Time Off: Our leadership believes in taking the time you need when you need it through our Open PTO Policy.
• Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
• More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
• Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
• Real Career Growth Opportunities: We love to promote from within with over 20% of our open roles filled through internal applicants last year.
• Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
• Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program.
• Continuous Learning Opportunities: Own your development with your own LinkedIn Learning + Ted@Work + Kaplan licenses.
• Discounted University Tuition: Employees and their families can start or continue their university career with less out-of-pocket investment through our partnerships with the University of Arizona Global Campus.
• Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a cash bonus.

We have five Core Values at Insurity; one of which is to Act with Integrity. Providing pay transparency helps you make the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the salary range for this role is $32,000 to $65,000, commensurate with experience.

Insurity is proud to be an Equal Opportunity Employer

We are dedicated to creating an exceptional work environment for all our employees by extending a culture of ersity, equity, inclusion, and belonging into the very fabric of our organization. We embrace differences and ersity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Customer support agent

Location Remote

Type Full time

Department Customer Care

SOAX Team is looking for new team players as a valued addition to our Customer Care department. We are doing everything possible to make our clients’ journey pleasant and effective and hope you are sharing our vision.

Support Agents are responsible for working directly with our customers to help them set up and use SOAX, answer product questions, track user feedback, report and escalate issues to engineers, and act as the bridge between our customers and our Product, Sales, Customer Care, and Tech teams.

You are our ideal candidate if:

• you have at least one year of experience in Customer Support;
• you are fluent in English and Russian;
• you are a proactive person and passionate about Customer Service;
• you are creative and enthusiastic in communication with the client;
• you know how to find compromises, you are lively and not afraid to take the initiative;
• you are familiar with Intercom and task trackers, can systematize knowledge and create knowledge bases;
• you are ready to go the extra mile for each client;
• it is important for you to be proud of what you do;
• you can prioritize and understand what matters;
• you can work in shifts schedule (full time, 4-day working week);
• you’re curious about the world.

What we offer

• Four-day workweek & flexible working hours. We believe in the power of results, not just the number of hours worked.
• Remote-first location policy which means you have the freedom to live and work wherever you choose. You can travel the world or stay put, it’s up to you. And with 4 weeks of paid vacation, 9 company-wide holidays, and 5 additional holidays-on-demand, you’ll have plenty of time to explore.
• At SOAX, we’re all about helping you achieve your wildest dreams. Whether you’re a seasoned pro or just starting out, we provide global opportunities to help you grow and shine. We’re a fast-growing startup with big goals, and we want you to help us achieve the next milestone in our journey.
• We know that continuous learning and development are key to success, which is why we provide learning and development budgets for courses and books. With a competitive salary and benefits in GBP, we’re committed to ensuring you have everything you need to thrive.

Title: Customer Care Associate

Location: Remote-AMER

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• Complete scope over [department] strategy (we just ask you to get us to [key metric]!)
• Leading a distributed team between [UTC] and [UTC] with exceptional knowledge on [specialism] and [specialism] (you can trust them to handle day to day complications while you guide the team into [key metric]
• Exposure to [complex problem] and partnerships with [another department] to combine ideas and lead the way in enabling [mission

What you bring

• Excellent problem-solving skills and obsessed with the customer journey and customer advocacy.
• 1-3 years experience or its equivalent as a Customer Support and Customer Enablement within a product or tech environment.
• Naturally persistent, kind, and patient.
• You have a strong interest in modern web technologies and apps.
• Writes and speaks fluent English

Practicals

• You’ll report to: Customer Care Manager
• Team: CX
• Location: AMER and APAC
• Start date: As soon as possible

Remote Compensation Philosophy

Remote‘s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

For U.S. applicants: Across all US locations, the base salary range for this full-time position is $33,200.00 to $39,850.00 and equity. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

We offer a generous benefits package to all full-time employees. Currently in the U.S. this includes: 401(k) plan + employer match, flexible paid time off, paid sick leave in excess of local requirements, parental leave, FSA, HSA, health, dental and vision plans. Click here for more information on our global employee benefits*.*

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Need help? Email hiring@remote.com

Customer Service Representative (Remote)

Remote United States

Operations

Full time

CSRSCA

Description

Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate iniduals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

Customer Service Representative (Remote)

• Are you an experienced Customer Service Representative looking for a new challenge?
• Are you looking to join a team that ensures a collaborative and inviting culture where everyone can thrive?

If so, you might be our next new team member!

Who we need:

A Customer Service Representative to provide support by:

• Answering incoming telephone calls
• Resolving customer questions and complaints and requests
• Adhering to internal policies and procedures
• Utilizing working knowledge of the organization’s services to meet productivity and quality standards.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

Singularly Focused. Mission Driven.

Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.

We do this through our people.

You will have meaningful work that genuinely improves people’s lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

What you’ll do:

• Establish a client record for all applicants.
• Handle and track queries from providers and members related to program and service eligibility and resolves issues or refers to appropriate parties for resolution within established timelines.
• Answer telephones, screen and direct calls appropriately.
• Process/generate correspondence related to program and service eligibility and prior authorization of services within specified timelines and completes required tracking.
• Research, investigate and assist providers to ensure appropriate resolution and tracking of inquiries related to prior authorization status and documents activities per established protocols.
• Document and log inquiry and complaint information within established timelines and protocols.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

What you’ll need:

Required Qualifications

• Requires High School Diploma or equivalent; (Associates or Bachelor’s Degree in Human Services Field preferred)

Knowledge, Skills, Abilities

Knowledge:

• General knowledge of office environment and business processes
• General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus preferred)
• Knowledge of CPT and HCPCS codes preferred
• PC proficiency to include Microsoft Office Suite

Skills:

• Excellent verbal and written communication skills
• Basic data entry skills
• Excellent customer service skills
• Ability to meet Departmental standards and established workload standards
• Ability to work well with management and team members to contribute to the achievement of departmental goals
• Ability to multi-task
• Strong organization skills
• Experience with Microsoft programs

Abilities:

• Must have ability to effectively communicate with team members and external customers
• Must have ability to research and resolve issues related to Medicaid program and service eligibility

Experience

• 1+ year(s) of experience in an administrative support or customer service position
• Previous experience in the medical office or other medical setting preferred

Title: Tier 1 Phones Support and Customer Service (Contract)

Location: San Francisco, CA or Remote (US)

Doximity is transforming the healthcare industry. Our mission is to help doctors save time so they can provide better care for patients.

We value ersity in backgrounds and in experiences – and strive to build an environment with exceptional people who don’t fit a mold. Healthcare is a universal concern, and we need people from all backgrounds to help build the future of healthcare.

In this role, you will provide support to our growing network of healthcare professionals and colleagues. You will effectively communicate technical concepts to users, identify and resolve issues in a timely manner, and look for ways to improve and promote quality of the user experience.

How you’ll make an impact:

• Answer phone calls and emails in queue to provide technical, installation, and account support for users
• Take ownership of full-cycle support tickets, following all necessary processes and procedures
• Maintain high-level customer satisfaction
• Identify and escalate issues as needed
• Log issues and conduct product testing
• Work with management and development teams to build and improve internal support tools

What we’re looking for:

• High school diploma (Technical or junior college a plus)
• 1-3 years customer service experience
• 1-2 years of Call Center experience
• Experience with CRM or other ticketing system (ZenDesk is a plus)

Nice to have:

• 1 year experience in a technology environment
• Experience using an iOS, Android, or other smartphone/tablet
• Ability to work on weekends

More About Doximity

For the past decade, it’s been our mission to help every physician be more productive so they can provide better care for their patients. We believe that when doctors are connected, the healthcare system works better and patients benefit. Doximity enables our verified clinician members to collaborate with colleagues, stay up-to-date with the latest medical news and research, manage their careers, and conduct virtual patient visits. Today, Doximity is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of all nurse practitioners and physician assistants, and 90% of graduating medical students as members.

Joining Doximity means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. We are a team of doers who solve problems everyday by treating obstacles like an adventure, and we love creating technology that has a real, meaningful impact on people’s lives. Doxers are committed to working towards a more equitable world both within and beyond our office walls. This starts by fostering an inclusive and erse work environment where differences are valued and all employees are encouraged to bring their full, authentic selves to work daily. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We’re growing fast, and there’s plenty of opportunity for you to make an impact join us! For more information, visit Doximity.com.

____________________________________________

EEOC Statement

Doximity is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Corporate Traveler – Melon Chat Agent – Remote, US

JOB NO: 519154

BRAND: CORPORATE TRAVELER (US)

WORK TYPE: FULL TIME, REMOTE

LOCATION: VIRTUAL – USA

CATEGORIES: CORPORATE & GROUP TRAVEL

Melon Chat Agent

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers.

We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel ision.

Award winning, forward thinking and fun to work for this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveler please click HERE

About The Opportunity

We are looking for a motivated and driven Online Chat Agent who can hit the ground running and deliver the boutique level of service that Corporate Traveler is famous for. Our ideal candidate will preferably have travel consulting and GDS experience along with an insatiable appetite for delivering impeccable service.

Key Responsibilities

As a Melon Chat Agent, you will be responsible for managing the day-to-day travel needs of corporate business accounts, including.

• Assisting customers through chat.
• Assist clients navigate through features, answer general questions, and escalate complex needs to dedicated day teams.
• Follow company procedures, account guidelines and customer service standards.
• Work as a team member and assist other agents as needed in completing all functions related to servicing the client.
• Build and maintain strong working relationships.
• Provide solutions to travel related problems clients may experience.

Experience & Qualifications

• Customer focused consistently going above and beyond to deliver an amazing client experience.
• You obsess over details; take pride in being organized and can juggle competing priorities with the ability to quickly shift gears when needed.
• Outstanding interpersonal skills and ability to build strong business relationships.
• A problem solver who thinks outside of the box to provide creative solutions.
• You embrace egalitarianism, irreverence, and ownership.
• You thrive in a collaborative environment but can also produce quality work independently.
• Excellent written and verbal communications skills.
• Ability to work in a fast paced, deadline driven environment.
• Tech Savvy Experience with a GDS system (Sabre preferred) is an asset, confident using Microsoft suite, and comfortable learning new software.

Work Perks! – What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Paid Time Off *
  • Up to 15 Vacation Days accrued per year – prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
  • 5 Sick Days accrued per year
  • 3 Personal Days
  • 1 Diversity Day
  • 1 Volunteer Day
  • 8 Recognized Holidays
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental and vision
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location Remote, USA

Cancer Support Specialist

Remote #2625

Alternate Posting Locations

Position Description

Job Summary

Major Responsibilities

• Handles high volume of patient related and general constituent contacts in a consistent and customer focused manner ensuring total constituent satisfaction
• Takes complete ownership of constituent inquiries, identifies, and evaluates constituent needs while providing an accurate and thorough information exchange
• Systematically researches options and provides patients, caregivers, healthcare professionals, students and members of community organization with information regarding ACS programs and services, other cancer-related resources, as well as general inquiries
• Develops and maintains strong working relationships with patients, field staff, volunteers, program partners and health care systems through courteous, timely and professional service
• Documents all data points in the customer relationship management database required by organizational processes and policies
• Strives for first contact resolution and skillfully provides process expectations to support overall customer experience
• Coordinates ACS transportation, lodging and support programs to remove barriers to care and help patients complete treatment
• Triages requests to internal groups and escalates complex issues to the appropriate knowledgeable resource
• Fulfills material orders
• Utilizes software, databases and procedures appropriately
• Meets established performance management metrics and goals
• Handles all interactions with tact, courtesy and empathy while assesses the contact’s emotional status and promotes psycho-social support resources as needed
• Maintains current knowledge of work-related processes and policies
• Maintains a cohesive team environment and utilizes coaching and feedback to improve performance
• Reports problems related to constituents, operations, telephone system and/or system hardware/software to appropriate resource
• Abides by ACS policies, procedures, and security requirements
• Performs other duties as assigned

Position Requirements

• Bachelor’s degree or equivalent experience
• Contact center and/or customer service experience desirable
• Work from home experience desirable

Skills, Specialized Training or Knowledge

• Strong verbal communication and listening skills required
• Demonstrated written communication skills required
• Strong interpersonal skills and ability to work effectively within a team environment
• Strong customer service orientation
• Bilingual skills (Spanish/English) desirable
• Must be a highly motivated self-starter with initiative and follow-through, with the ability to work in an extremely fast paced team environment with attention to detail
• Ability to adapt quickly to new technology and tools
• Basic familiarity with utilization of Microsoft Office Products (Excel, PowerPoint, etc.)
• Typing proficiency of 40 WPM and ability to satisfactorily pass a pre-hire technology assessment and training assessments.
• Comfortable making independent decisions, but willing to seek supervisory input when needed
• Demonstrates the Society’s cultural beliefs of integrity, compassion, courage, determination and ersity

Special Mental or Physical Demands:

• Work is conducted within a virtual Contact Center environment
• No or very limited physical effort required
• Available to work evenings, late nights, weekends, holidays or travel when required

The starting rate is $18.50. The final candidate’s relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

Outreach Agent-Call Center

Job Locations: US-Remote

Requisition ID: 2023-33074

# of Openings: 4

Category: Customer Service

Position Type: Employee Full-Time

Equal Pay Act Minimum Range: 16

Overview

Who we are…

Ciox Health merged with Datavant in 2021, creating the nation’s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

What we offer

At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Contact Center Team is comprised of some of the brightest and most talented iniduals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.

What we need

The Outreach Agent is responsible for making outbound phone calls to assigned medical providers to obtain required medical charts on behalf of our clients while following approved company and HIPAA guidelines.

Position Highlights

• Remote opportunity to work a full-time schedule. Monday Friday
• Receive full benefits including medical, dental, vision, 401K, tuition reimbursement
• Paid time off (including major holidays)
• in-person/virtual training

What We’re Looking For:

• Great Customer service/communication skills
• Administrative/clerical/Data entry experience
• Call center experience; handling outbound calls
• Tech Savvy
• Proficient in Microsoft office suite (including word and excel)
• Team Player
• Ability to work under pressure
• Willingness to learn and grow within Ciox Health

Responsibilities

What You Will Do…

• Contact assigned medical providers by phone
• Use call scripts to encourage medical providers to send in charts via fax or mail
• Respond to questions or concerns from provider offices
• Follow-up on initial contacts
• Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient’s records
• Log all call transactions into the designated computer software system(s)
• Meet minimum call volume and quality requirements for the position; adhere to daily and weekly call goals as directed
• Accurate record keeping and data management
• Other duties as assigned

Qualifications

What Helps You Stand Out…

• 1 year of Call Center experience, outbound call and/or sales call experience strongly preferred.
• Exceptional accuracy and attention to detail
• Strong verbal and written communication skills in English
• Telephone skills including the ability to speak clearly with a pleasant and professional tone.
• Able to interpret and communicate information accurately
• Possess good judgment, patience and diplomacy
• Ability to work in fast-paced, results-based environment
• Basic computer skills including Windows based applications (Word, PowerPoint, Excel and Outlook) and the ability to perform other basic computer functions

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Pay Act Minimum Range

16

Customer Experience Systems Specialist

Remote – United States

Full time

job requisition id

Req_10681

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

The CX Systems Specialist is essential in driving value for customers throughout their journey. As part of the Customer Experience Strategy & Operations team, this role will play an integral part in solutioning CX workflows, designing processes, and scaling our CS practice.

The Success team has recently adopted Gainsight as their Customer Success Platform (CSP), and this role has a special opportunity to contribute to the growth and maturity of its adoption. The CX Systems Specialist can introduce new ways to use the platform and help enhance its effectiveness in delivering customer success. The CX Systems Specialist will collaborate with cross-functional business teams to develop customer success strategies and craft the associated business requirements and translate them into technical designs to be implemented into Gainsight and, at times, integrated systems like Salesforce, while adhering to systems administration best practices. The CX Systems Specialist will also contribute to training team members and business partners to use the workflows they’ve helped set up, teach users best practices, ensure successful technical deployments on a recurring basis, and engage in daily problem solving to ensure the team can use the system productively.

As a CX Systems Specialist, you will have the opportunity to report to the Director of Customer Experience Operations. This position offers a fantastic opportunity to join a scaling team and gain exposure to operational challenges within the entire post-sale organization. You will collaborate with various teams such as Customer Success, Customer Support, Professional Development, Technical Onboarding, and more.

Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.

In this role you’ll get to:

• Work with a high degree of autonomy and collaborate cross-functionally with stakeholders to drive business performance
• Collaborate with cross-functional end users to gather business requirements that impact Gainsight, Salesforce and other solutions within our tech stack
• Collaborate with the Business Systems team to help design CX solutions, UAT and manage the release to end users
• Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and reporting/analytics
• Help users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trends
• Collaborate with other members of the operations team to help drive continuous improvements to existing processes along with designs of new ones.
• Become a subject matter expert on Digital Customer Success operations, strategy, and data, including our customer journey, service offerings, and customer outcomes
• Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
• Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release

Basic Qualifications:

• Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)
• 3+ years of experience as end-user of a CRM, customer support system, or marketing automation system
• 3+ years of experience leading and building digital first, omi-channel programs
• Gainsight experience as a super-user
• Experience working in customer success, or equivalent understanding of key customer success principles
• Demonstrated experience in project management, business analysis, and problem-solving
• Experience working in cross-functional teams
• Excellent written, oral and presentation skills

Preferred Qualifications:

• Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification
• CRM administration experience or certification
• Customer-facing experience, especially as a Customer Success Manager
• Strategic thinking and prioritization
• Problem solver with a systems mindset
• Self-starter, demonstrating leadership of owned projects
• Experience interacting with senior leadership and managers
• Experience in operations for customer success, sales, support, services, or marketing
• Experience in data analysis, business intelligence, and design of reports and dashboards
• Understanding of data structures, data modeling, and database management

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $67,000- $77,000. This role is eligible to receive an annual discretionary bonus that rewards inidual and company performance.

We celebrate ersity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a erse candidate pool.

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Iniduals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

The product support engineer plays a vital role in the ongoing improvement of our training and certification products and services by leveraging their problem-solving skills, technical experience, and excellent communication abilities to bridge the gap between front-line customer support and our product-focused engineering teams.

While this role is heavily support focused you will be encouraged to leverage software engineering skills and practices combined with cutting-edge technologies to help solve support related problems that occur by triaging, diagnosing, and contributing to solutions to help the support team be successful in the mission to improve the overall customer experience. 

Key responsibilities and expectations:

• Understanding: Learn about our products, and services to understand issues facing our customers in order to better provide support.
• Customer Service Liaison: Respond to escalated technical inquiries from customer service and , and resolve complex issues that enable customer service to respond to candidate reports by leveraging technical troubleshooting skills to deliver accurate solutions in a timely manner.
• Problem Diagnosis: Analyze and diagnose reported technical problems. Utilize a variety of diagnostic tools and methodologies to identify root causes and provide effective solutions. Work closely with the SRE to assist in improving monitoring and observability platforms as well as identify opportunities to automate processes and implement the relevant solutions.
• Escalation and Collaboration: Collaborate with Level 1 support engineers, as well as Level 3 Certification Product and Platform Engineering teams to find the best solution for the customer. Collaborate on problem-solving strategies and share knowledge to improve overall support efficiency.
• Documentation: Contribute to the creation and maintenance of comprehensive technical documentation, including knowledge-based articles, troubleshooting guides,  best practices, and process documentation. 
• Continuous Improvement: Participate in regular technical training sessions to stay up-to-date with product updates and enhancements. Proactively identify areas for process improvement and contribute to initiatives aimed at enhancing support quality and efficiency.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience or certifications).
• Experience in a technical support role, preferably in a Level 2 capacity.
• Proficiency in diagnosing and troubleshooting technical issues related to software applications, systems, and networks. Particularly HTTP/S based application
• Strong knowledge of the Linux operating system, basic knowledge and experience with OS X and Windows is sufficient.
• Strong scripting skills in shell and python. Able to follow and debug basic programs. Knowing how to solve issues using debugging tools is highly advantageous.
• Familiarity with software development processes and tooling, continuous delivery, source control tools, git etc.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Customer-focused mindset with a strong commitment to obtain the best outcome for customers.
• Strong problem-solving skills, analytical thinking, and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Knowledge and experience with AWS, Datadog (or similar), Kubernetes, and build systems such as GitHub Actions or Circle CI.

Additional information

• Include links to your online work samples with your resume
• Familiarity with open source software (Tip: for free training LFD102)
• Experience using Linux or Linux Foundation projects (Tip: for free training LFS101)

Disclaimer 

Salary levels vary according to the location of the inidual.

Salary and compensation

Benefits

🌎 Distributed team

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

Customer Support Specialist

Location: United States

Edmentum is the leading provider of K-12 digital curriculum, assessments, and services to 43,000 schools in all 50 states and over 100 countries worldwide. We partner with educators to create instructional technology that is proven, easy-to-use, inidualized, and aligned to state standards. Built on a 60-year history of innovation and impact, we believe that when educators succeed, students thrive, everywhere learning occurs.

SUMMARY:

The Customer Support Specialist role is a full-time position that delivers high quality customer support across different communication channels according to defined procedures, respecting quality and time. This role is responsible for ensuring customer issues and requests are resolved in a timely manner, while maintaining a positive, empathetic and professional attitude at all times. A successful candidate is an excellent communicator, enjoys solving problems and has a passion for customer service. Their ability to interact professionally and expeditiously with customers is of the upmost importance. This position reports to the Customer Support Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve issues
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Utilize knowledge base and training to accurately answer customer questions
• Basic technical/integration troubleshooting
• Product feature explanations and walkthroughs (Subject Matter Expert)
• Accurately document and process customer issue and resolution in appropriate systems
• Coordinate with other departments to resolve issues as applicable
• Escalate or redirect technical issues beyond experience level to the appropriate team or team member
• Escalate customer issues to management for resolution as needed
• Ensure first call resolution through problems solving and effective call handling
• Meet or exceed all metrics and performance measurements
• Participate in ongoing proprietary product training and certification programs
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

QUALIFICATION REQUIREMENTS:

EDUCATION and/or EXPERIENCE:

• 2+ years of experience in customer service, technical support, chat, or administrative support in a contact center environment
• High School Diploma or GED required
• Associate degree preferred, or equivalent combination of education and work experience
• Excellent verbal and written communication skills required
• Proficient computer skills including proficiency in Microsoft Office (Outlook and MS Word) required
• Experience with Salesforce, a plus

SPECIALIZED KNOWLEDGE SKILLS, and ABILITIES:

• Exhibit a passion for exceptional customer service
• Demonstrate professionalism and a positive attitude
• Show strong initiative and ability to self-manage
• Demonstrate effective written and oral communication skills
• Show ability to work under pressure, manage multiple priorities and meet deadlines in a fast-paced environment
• Demonstrate excellent problem solving, analytical skills and strong attention to detail
• Demonstrate exceptional soft skills, showing the ability to fill voids and gaps in conversation with appropriate small talk
• Assimilate and apply new job-related information in a timely manner
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
• Embrace working in a collaborative team environment, but can manage themselves independently
• Willingness to work extended hours as needed

Edmentum is committed to maintaining a safe and healthy work environment for our employees, vendors, and guests. Our organization will comply with all COVID-19 vaccination requirements at a site or facility that requires all employees and contractors who will be performing services. The CDC defines fully vaccinated as being two weeks after the second dose of a two-dose COVID-19 Vaccine or two weeks after the single dose of a one-dose vaccine.

Edmentum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Edmentum’s notice regarding the collection of personal information from interested candidates is available here

Title: Order Admin Specialist II

Location: Remote United States

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Position Description

Create customer quotes, book orders, and own related responsibilities to transact customer orders in compliance with company requirements. Ensure an outstanding internal and external customer experience by addressing non-technical customer inquiries regarding the transaction. Contribute to scaling up how we operate. Engage as a Subject Matter Expert (SME) in your area of responsibility within Order Administration.

Location: US Remote

What We’re Looking For

If you’re someone who wants to learn, grow, build a career in a high-tech environment, and meet the below requirements, then we’re looking for you.

• College grad. with 1+ years quote or order processing experience, or 3+ years quote or order processing experience. Experience includes consistently achieving with progressively challenging responsibilities
• Strong verbal and written communication skills. You’ll be communicating internally across functions, with external customers and business partners, and across multiple levels of management
• Strong analytical skills. You’ll be troubleshooting transactions, and helping to improve how we operate
• Natural drive to provide an outstanding customer experience
• Detail oriented, and focus on high quality
• Basic understanding of order processing compliance requirements
• Demonstrated Subject Matter Expertise, and Leadership ability. You will contribute to scaling up our operation
• Self-directed
• Experienced in MS Office, including Excel
• Other responsibilities as assigned

Why We Need You

• Create customer quotes
• Process orders in full compliance and within SLA expectations. This includes:
  • Account set-up and maintaining customer account data (customer addresses, service contract info., etc.)
  • Reviewing sales contracts, quotes, and related documentation for completeness and accuracy
  • Reviewing inventory levels
  • Entering order data into our Microsoft Dynamics 365 system, and following other steps to book the order. Troubleshooting where needed
  • Coordinating with installation, contracts service, shipping, billing, and other groups
  • Processing returns requests (RMA’s)
• Answer and respond to calls, voicemails, and emails from internal and external customers regarding requests for products, customer quotes, orders, or transaction processing
• Own, drive, or be a Subject Matter Expert in activities that help us scale and optimize how we operate. While not a complete list, this can include activities such as workflow improvements (automation and process), creating or updating documentation, system testing, training, generating reports, etc.. Typical engagement is through Manager and sometimes Director level
• Ensure a strong customer experience
• Communicate verbally and in writing throughout the inquiry, transaction, and other responsibilities
• Meet SLA’s, quality, and other expectations
• Other duties as assigned

The base salary range for this position is $45,000 to $50,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments.

The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to iniduals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor’s website.

B2B Customer Support Representative

Remote

Chicago, Illinois, United States

Enterprise Support

Full time

Description

Keeper is hiring talented B2B Customer Support Representatives to join the Keeper Customer Support team. This is a 100% remote position!

Keeper’s applications have millions of users around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on technical support with current customers to handle requests, complaints and feedback via phone and email through Salesforce, including troubleshooting and real time assistance.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of iniduals and thousands of organizations, Keeper is the leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

Join an elite team of highly skilled Technical Support experts and play a key role in solving complex technical issues for Keeper customers.

You’re right for this job if you:

• Have experience answering incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
• Love to take on complex technical questions
• Excel at customer service and be able to problem solve to turn frustrated clients into happy clients.
• Want to work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Can maintain a high level of professionalism and establish a positive rapport with every client
• Can balance problem solving and escalating more in-depth issues to the Tier 2 team

Requirements

• An Associate’s Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry
• Familiarity with Salesforce experience, or similar technology
• Hands on experience with Google Suite and MS-office tools
• Excellent communication and customer service skills
• Knowledge of technical troubleshooting

Preferred Requirements:

• Bachelor’s Degree
• Knowledge of Keeper Security tools and applications
• Technical proficiency with smartphones, tablets and computers

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401 k (Rother/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

Title: Head of Customer Support

Location: San Francisco or Remote

Type: Full-time

I am looking for a hardworking almond butter to my jelly who I can team up with to create (& maintain) the best possible customer support. We are a rapidly-growing company and we need a key player to lead our Customer Support teams. I’m looking for someone to take our team from 1 to 100 and create the MOST exceptional experience for our customers and our team.

About Us

At Rupa, we’re not just in the business of healthcare; we’re in the business of creating “WOW” moments for our practitioners and patients. We believe in turning everyday customer support into extraordinary experiences. We’re looking for a Head of Customer Support to lead our team in this mission.

Your Quest

• As the Head of Customer Support, your quest is to build and lead a customer support team that provides the highest satisfaction for our practitioners and patients. You’ll be our Customer Support rockstar, and here’s what you’ll own from day one:
• Lead the Team: You’ll be the conductor of our talented Customer Support Leads, Mark & Tim, helping them & their teams become world class.
• Boost Productivity and Efficiency: You’ll set the stage for success by establishing target metrics for our agents and finding innovative ways to automate tasks while preserving our unique Rupa voice and human warmth.
• Create a Seamless Feedback Loop: You’ll bridge the gap between customer support and our product team, ensuring we’re always in tune with our customers’ needs and building a product they love.
• Change Management: You’ll lead the team through product updates, ensuring our agents are well-prepared to showcase our latest features.
• Rupa Voice Guru: You’ll ensure that our Customer Support team speaks the Rupa language in all customer interactions, from templates to handwritten messages.
• Quality Assurance: You’ll be the guardian of customer support quality, setting high expectations and providing guidance to our team members.
• Staffing, Engagement, and Growth: You’ll forecast headcount needs, oversee hiring, and create a nurturing environment where our team members can thrive.
• Peak Performance Evangelist: You’ll inspire our agents to do their best work, pushing their metrics to new heights.
• Dashboard Magician: You’ll create a dashboard that paints a clear picture of our CS team’s health and performance.

60-Day Scorecard

• In your first 60 days, here’s how we’ll measure your success:
• You’ll fully grasp the state of our Customer Support team, identifying areas for improvement and developing concrete plans.
• Operational bottlenecks will become relics of the past, thanks to your proactive problem-solving.
• Our product team will receive valuable product feedback without even asking for it.
• You’ll have the product roadmap humming with more than one request.
• Larissa can finally take a breather from customer support hiring.
• You’ll require minimal guidance from Larissa, acting as a brainstorm buddy.
• The team runs so smoothly that Larissa won’t need to step into the queue.
• Everyone loves working with you, especially the product team & Tim & Mark.
• Tim & Mark see you as the CS team’s secret sauce for success.
• Our dashboard will be the go-to for understanding CS team health.
• Our team will consistently hit SLAs, delivering outstanding customer service.

You are not a great fit if ..

• You have never managed managers
• You have only managed a customer success team
• You have never worked at a start up (Seed – Series B)
• You are not willing to work in the ticket queue
• You are looking for a 9 – 5 job
• You have not scaled a customer support team past 20 in house agents

A note from your future team!

Tim Cooney – Customer Support Lead

Hi I’m Tim! I’m a Slack fanatic. When I’m not perusing or sharing the latest happenings in our remote office, you can find me spending time with my team. My reports are priority number 1 for me – sometimes to a fault! You can expect (and may even grow to love) the fun Slack emoji and light hearted banter. I never miss a moment to laugh but also know when it’s time to go heads down and GSD! As a true team player I genuinely enjoy collaborating with a thought partner, productive discourse, and soaking in frontline feedback from my team. Outside of work, you can find me cooking simple yet delicious meals, spending time with family, jogging, hiking or taking long walks with my partner, and planning our next trip. Next stop, Hawaii!

Mark Kent – Customer Support Lead

Hi, I’m Mark, leading the Patient Experience Team at Rupa! Previously, I managed revenue teams at startups after acquiring foundational managerial knowledge at Apple. I prioritize team happiness and support their development. While quieter at first, I’m outspoken once I establish a reliable schema of who and what I am working with! I’m passionate about learning, traveling, hiking, and aquatic activities. After work, I enjoy the beach, socializing with confidants, trying new foods, and educational YouTube rabbit holes. My personal goals are to determine where to spend the next chapter of my life and visit the 4 states to complete a tour of the U.S.!

Larissa Spearnak -Head of Customer Operations

This role will report to me & I am the hiring manager, so study up!

I love love love all things operations and problem solving! I have a strong passion for my people and am looking for someone who feels the same! Because I care so deeply for my people I am looking for an A+ player to join me in growing our Customer Support team

If I could problem solve all day I would BUT- I do save time for other hobbies like mountain biking, house plants, hiking, camping, and most importantly, fly fishing!! I work best with 1-2 collaborators and really enjoy creating deep connections with each of my teammates and reports. I am an 8 (challenger) on the enneagram and love to question things and find the weak points to make sure it’s the best decision. I strongly value ship it over perfecting it. My top three personal values are growth, curiosity, and adventure- I try to live by these everyday! *This role will replace my current responsibilities as I transition into a new role at Rupa.

Learn a bit more about Rupa Health

Rupa makes lab testing simple. We turn an archaic 15 hour-a-week process into a delightful 15 min task for doctors, nurses, and even acupuncturists ordering lab testing for their patients.

Lab testing is the key to a more personalized and holistic approach to medicine, and Rupa is paving the way with critical infrastructure for this next generation of healthcare. Through Rupa, practitioners can order testing not available through the average hospital, such as DNA testing, microbiome testing, advanced fertility and hormone testing, and more.

This comprehensive and personalized approach to healthcare is the missing piece for the millions of people suffering from complex, chronic health conditions. Rather than band-aid solutions, our providers strive to understand, diagnose, and treat the root cause of people’s health issues. At Rupa, we are building the infrastructure to make this root-cause approach the standard of care for every person on the planet.

Culture is super important to us – we’re a close-knit team of friends who are looking for a smart, energetic, hardworking and driven person to join us!

We’re committed to a erse and inclusive workplace. Rupa Health is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Please note that Rupa Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to [email protected] and we’ll confirm if you’re engaging with one of our Rupa teammates!

Title: Healthcare Customer Service Representative

Location: WORK FROM HOME, UNITED STATES

SUPPORTNINJA CAREERS CUSTOMER SUPPORT

PROJECT BASED/ REMOTE

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Salary: $15/hr

Type of Contract: Seasonal

Work Set Up: Remote

Equipment Provision: Bring-Your-Own-Device (BYOD)

Schedule: 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )

What does a day in the life of a Healthcare Customer Service Representative look like?

• • Responsible for handling enrollment, benefits, and claims calls
  • Must be able to understand and empathize with customer needs
  • Must be able to resolve customer issues in a timely and efficient manner
  • Must have strong customer service skills
  • Must be inquisitive and have strong problem solving skills
  • Responds promptly and professionally to customer inquiries via phone, email, or chat
  • Follows up with customers to ensure that their issues have been resolved to their satisfaction
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Performs other duties as assigned

What are the required qualifications of a Healthcare Customer Service Representative?

• Must have high school diploma or equivalent
• Previous experience in a customer service role
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications
• HIPAA knowledge

Having these qualifications are helpful, but not required

• • Medical or medical insurance background preferred
  • Call center experience handling healthcare accounts is a plus

$15 – $15 an hour

Ninja Perks and Benefits

Competitive compensation

Opportunities for skills training and personal and professional development

Employee Referral Program

Medical, dental and vision insurance

Paid time off, birthday leave

Bonus and incentive plans

Title: Customer Experience Supervisor

Location: Remote US

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more.

With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges and innovate on their solutions to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal because we too are customers.

In January 2021, the company was listed on the NYSE and is traded under the ticker symbol HIMS .

About the Role:

You’ll be a good match for the role on our customer experience team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to e in and join the hustle.

You Will:

• Ability to work non-standard business hours, including weekends & holidays
• Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback
• Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA
• Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues
• Lead impactful team meetings centered around the customer and agent experience
• Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your inidual agents
• Work collaboratively with other members of the leadership team to foster a team environment where people want to work
• Support product launches by providing feedback and assisting with various stages of testing

You Have:

• 3+ years experience in a dynamic, customer-focused environment
• 2+ years of experience leading, coaching, developing, and motivating teams
• Omni-channel contact center experience strongly preferred
• Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction
• Experience managing teams both in-person and remotely is highly preferred
• Experience with Zendesk highly preferred
• Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms
• Demonstrated ability to solve problems analytically
• Exceptional communication skills across all channels is required
• Effective time manager who has the ability to coach others to work more effectively
• Strong planning, organizational and time management skills and manage/adapt to changing priorities easily
• Self-starter mindset who also thrives when collaborating with working teams
• Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager
• Experience working at omni-channel call center, preferably within a DTC space

Our Benefits (there are more but here are some highlights):

• Competitive salary & comprehensive health benefits including medical, dental & vision

#LI-Remote

Outlined below is a reasonable estimate of H&H’s compensation range for this role.

H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.

Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!

An estimate of the current salary range for US-based employees is

$75,000$85,000 USD

We are focused on building a erse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Hims & hers is committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Please do not send resumes to this email address.

Title: Support Representative I, Ecommerce

Location: Remote

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About The Role

Are you ready to join the most formidable team in the Cannabis space? We exist to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.

In this role, you will serve as a technical escalation point, providing our customers with creative solutions to their most challenging issues. Your goal is to help our customers resolve their complex issues in the moment when possible. Provide feedback to the product organization for future platform development and improvement.

We’re here to help our customers every day between 5:00 am – 6:00 pm PST Monday – Friday, 6:00 am – 6:00 pm PST Saturday – Sunday 365 days a year. Evening, weekend, and holiday availability are required for this role.

What You’ll Do…

• Learn the Dutchie ECommerce platform end-to-end for all legal Cannabis markets
• Support customers via email, phones, and live chat
• Identify and troubleshoot hardware and software solutions
• Manage multiple complex issues simultaneously
• Test and verify solutions to new problems
• Participate in knowledge sharing and issue escalations and resolutions within the support org and across cross-functional teams

What You Bring…

• 1+ years experience in a customer support role
• Ability to methodically problem solve and come up with creative solutions
• Very strong written and verbal communication skills as well as strong organizational skills
• An understanding of web-based software systems
• Commitment to providing an exceptional customer experience with patience and adaptability
• Deep understanding of erse operating systems and data communications, hardware, and network configurations
• Experience with CRM tools & Google Suite
• Ability to work flexible hours

It’s a bonus if you…

• Have previous knowledge or personal experience within the legal cannabis market
• Experience working in a contact center or customer support environment
• Experiencing working with Zendesk, Salesforce, Slack, and Zoom

You’ll Get

We are targeting a starting salary of $40,000 based on the intended level for this role. There may be flexibility on inidual compensation packages based candidate skillet, experience, qualifications and other position-related factors.

In addition to cash compensation, our total rewards package includes: Full medical benefits including dental and vision plans to ensure you always have the best care.

Equity packages in the form of stock options to all employees. Technology (hardware, software, reading materials, etc..) allowance

Flexible vacation and sick days

At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that ersity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a erse candidate pool.

Title: Support Specialist, Payments

Location: Remote

Type: Full Time

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be Best in Class … and we want that for you too!

The Support Specialist will be responsible for managing the customer support cases and assisting the customers. Additionally, they will be responsible for any additional customer training and manage incoming change requests.

How you’ll add value:

• Manage the support case queue in FreshDesk
• Handle incoming support phone calls and voicemails
• Work support cases and provide research and assistance to the customers
• Receive incoming change requests and complete tasks or assign to other departments
• Assist with any additional customer training as needed
• Create and distribute any mass customer communications or alerts
• Maintain customer records in Salesforce
• Maintain support reports and dashboard in FreshDesk
• Work with customer for any correspondence needed by our partners for support
• Create new department procedures as needed
• Maintain existing department procedures
• Provide and review support reporting with management
• Work on special projects as assigned
• Other duties as assigned

What you’ll need to be successful in this role:

• At least 2 years of experience in customer support
• Payments support experience preferred
• Must be a learner, always looking to improve themselves and the people around them
• Strong understanding of basic technical programs (Windows Office Suite, file formats, etc.)
• Committed to excellent customer service
• Highly detail-oriented, organized, driven
• Curious and demonstrates thought-leadership
• Strong communication skills – written, verbal, presentation, executive
• Intuitive, self-directed and takes action
• Easily adapts to changing environments and processes

R365 Team Member Benefits & Perks

• Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $24.04-$26.44 per hour The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.

Along with the compensation we provide the following marketing leading benefits and perks:

• Ability to work remote or hybrid
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

Why join our amazing team?

• We’re a community that prides itself in creating innovative solutions and producing quality work
• Our product is the secret ingredient that makes a real difference to restaurants nationwide
• The open concept work environment that we’ve created is causal, collaborative, and cultivates communication

#BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

Customer Care Specialist

at Kiavi

Remote

Kiavi, formerly known as LendingHome, is one of the largest lenders to real estate investors in the United States. With Kiavi’s technology platform and innovative financing solutions, real estate investors are empowered to make informed decisions, close deals faster, and realize the full potential of their real estate investment strategies.

Founded in 2013, Kiavi is committed to helping customers revitalize approximately $25 trillion worth of aged U.S. housing stock and provide move-in ready homes and rental housing for millions of Americans across the country. We have funded almost $13 billion dollars worth of loans across about 52,000+ projects, becoming one of the nation’s largest bridge loan lenders.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards: Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more.

• Loans Funded: $12.3+ billion in loans funded
• Homes financed: 52,000+ projects funded for our customers across the country. 95% of projects have successful exits
• Geography: 31 states + D.C. where we lend to real estate investors so they can revitalize neighborhoods
• Employees: Over 400 employees

This position is a contract position and can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build erse teams, while allowing our colleagues to work from the location that works best for them.

We are not approved to hire in the following regions: Alabama, Alaska, Arkansas, Connecticut, Delaware, Idaho, Indiana, Iowa, Louisiana, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Oklahoma, South Dakota, Vermont, Wyoming- As well as: NYC Metro Area, Seattle Metro, Washington DC Metro, Baltimore Metro, Chicago Metro, Houston Metro, Denver Metro, Portland Metro.

The Role

Kiavi Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. The Customer Care Specialist role completes all transactions associated with loan activity, including monthly payments, loan modifications, refinances, and payoffs. The Customer Care Specialist role is also the first point of contact for customers and handles/resolves any incoming inquiries and requests.

Responsibilities

• Resolves incoming customer-inquiries and requests related to mortgage loans
• Reach out to borrowers to resolve any issues with payments and payment accounts
• Work with other servicing teams to identify borrowers who are at risk of default and determine best approach
• Document all customer interaction in LendingHome’s system of record
• Process payoff and verification of mortgage

Qualifications

• Bachelor’s Degree
• Build relationships and work closely in a team environment
• Ability to understand customer issues and own any issue through resolution
• Knowledge of Excel or spreadsheet equivalent experience, Microsoft Office
• Knowledge of TCPA, FDCPA and Mortgage related CFPB guidelines preferred
• Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance is a plus
• Experience with Salesforce or related platform is a plus

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected pay range for this full-time, fixed-term/contract role to be performed remotely is $21-23/hour + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process.

Benefits and Perks

• Product Ownership: All employees think like an owner because all new hires are granted stock options. After meeting a service requirement at Kiavi, we offer an extension to exercise options up to 3 years after termination.
• Health Insurance: Our medical, dental, and vision plans are completely free for employee-only coverage, and the company pays 80% of the total premium for dependents.
• Whole-Person Wellness: Anyone can schedule no-cost unlimited virtual therapy sessions, use a monthly subsidy for fitness facilities, and access reimbursements for fertility services.
• Carrot: The leading global fertility benefits provider, built to support employees through their lifelong fertility healthcare journey.
• Retirement Savings. Employees who participate in our no fee 401(k) receive an immediately-vested employer match on 100% of contributions up to 3% of compensation.
• Career Growth: We foster an environment that encourages opportunities to use your voice, do better for our customers and each other, and support your career journey.
• Flexible Time Off: With no cap on the number of days of PTO each year, employees are encouraged to enjoy a well-rounded lifestyle with work, travel, and family.
• Paid Leaves: You’re immediately eligible for up to 12 weeks of paid leave each year to bond with a new child (mothers & fathers) and up to 8 weeks for medical or caregiver leave so you come back ready to deliver high-impact results.
• Remote-First: We win together while still being fully remote, and each employee receives a stipend for their home office setup and a monthly allowance to help with the cost of internet/phone.

Title: Supervisor Call Center

Location: USA

Customer Experience Supervisor

This is a highly visible and critical role at Pearson interacting with VP level management. This role is key in shaping our brand image and helps increase customer loyalty. This is not your average customer support supervisor role we are looking for someone that is passionate about delivering on expectations, as well as building and leading teams that provide unforgettable positive customer experiences.

As a Customer Experience Supervisor, you will be responsible for managing operational excellence supporting and leading our customer experience team. Moreover, you will be supporting our customers (psychologists, private clinicians, department heads, school administrators, principals, secretaries, and Pearson internal employees). This role is to manage the day-to-day of support and some escalations in order to maximize quality of service, costs and operational performance.

This person will serve as the owner for support delivery for assigned teams and have full responsibility and accountability for managing the day-to-day operations. The primary responsibilities will include fostering, managing, building and leading a team. This team is responsible for inbound/ outbound customer inquires, invoicing, quotes, upselling, cross selling, collaborating with sales and other internal colleagues, lead management, and renewals.

In this position, you will play a key role in driving and optimizing the integration of business processes and support services in an effort to drive customer experience, satisfaction, retention and loyalty. This inidual will own the Support Delivery for steady state business, product releases, business changes, support model optimization, new tools/technologies landing with successful business outcomes, and operational initiatives — all while playing a pivotal role in sharing best practices in service strategy initiatives across the organization.

Essential responsibilities and deliverables

Function Specific

• Hire, develop, mentor, coach to behaviors, and supervise customer experience team members.
• Provide coaching and development based on statistical data and KPI’s.
• Has thorough knowledge of the Clinical Assessment products/services
• Exercises independent judgment in methods, problem solving, techniques and evaluation criteria for obtaining results
• Experience leading high performing, metric driven, and accountable remote teams
• Excels in strategic thinking, ability to anticipate obstacles and develop proactive solutions, drive for results through execution and attention to detail
• Ability to drive consistency and change in a complex environment.
• Maintain metrics associated with phones, service level agreement & customer experience
• High degree of daily hands on coaching one on one to assist with the improvement of behaviors that align with business objectives
• Collaborate and present to Senior leaders regarding performance, areas of opportunity, support, and provide business updates

Measure of Performance

• Achieves monthly, quarterly, and annual objectives
• Adherence to KPI’s
• Demonstrated leadership and quickly being a key piece of the sales organization
• Team recruitment, retention, training and competency to goals
• Preparation and presentation of results weekly, monthly and quarterly
• Ability to consistently meet or exceed expectations
• Performance adherence and performance management

Qualifications

• HS diploma, Bachelor‘s Degree preferred
• 3 years+ supervisory experience in contact center environment preferred
• 2 years + customer escalation experience preferred
• Strong presentation, account development and leadership skills are necessary to motivate sales staff
• Outstanding communication skills both verbal and written
• High degree of accountability and agility
• A commitment to excellence and service are paramount
• Experience working in a fast-paced high-volume environment
• Computer skills with MS Office and CRM database and presentation software
• Demonstrated exceptional analytical skills, in conjunction with a structured, systematic approach to problem solving

Other Qualifications

• Ability to quickly assess call center performance issues to identify drivers and formulate action plans
• Ability to organize and work under pressure with quick turnaround on results while juggling multiple tasks and issues
• Proven excellent organizational and time management skills with the ability to meet multiple deadlines
• Exceptional verbal and written communication skills. Must be able to communicate clearly, thoroughly, and professionally even when under stress and maintain composure at all times
• Strong presentation skills. Able to speak in front of large groups and to all levels of management
• Demonstrate proficiency of Google and Microsoft Office suite of products and web browsers
• Flexibility and being able to adapt to the changing priorities within the support organization are required for success
• Ability to work extended hours as needed especially during migrations and/or peak periods
• Provide subject matter expertise and support to co-workers regarding system questions, product knowledge, and escalations.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $64,000 – $65,000.

Schedule: FULL-TIME

#LI-REMOTE

Customer Service Rep, Clinical (Remote, $15/hour)

Customer ServiceRemote, United States

Description

American Specialty Health is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service nationwide for our specialty network programs. By responding to customers’ inquiries and providing information regarding all aspects of the members’ association with ASH, this position will play an integral role in supporting our company’s mission to empower iniduals to live healthier and longer.

Full-time and part-time regular employees: starting pay at $15/hour with potential of $16/hour within first year, plus merit. Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12 and 24 months.

Seasonal workers and temporary employees: Starting pay at $15/hour.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 50 Mbps upload speed).

Responsibilities

• Answer incoming calls in a professional, accurate, timely and courteous manner.
• Ascertain the nature of the call and record information in the Communication Log.
• Look up member information using proprietary ASH systems and provide information to the caller.
• Forward logs requiring further research to the appropriate department.
• Transfer callers to the appropriate queue if question is of a more complex issue (claims, authorizations, etc.).
• Utilize appropriate resources, including those online; to provide timely responses.
• Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner.
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
• Document all calls appropriately.
• Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests for internal and external customers and/or clients, as required.

Qualifications

• High school Diploma or equivalent required.
• Minimum of one-year experience performing customer service duties; inbound call center experience preferred.
• Basic computer skills.
• Strong verbal communications skills.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in oral and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified inidual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

Restaurant Support Specialist – Customer Retention (Remote)

• Job Locations US-AZ-Scottsdale | US-TX-Houston | US-TX-Dallas | US-NV-Las Vegas
• Requisition ID2023-12747
• # of Openings 2
• Category Sales & Customer Success

Summary

**Please note the following: In this role, you will be expected to work an 8 hour shift between the operational hours of 6:00am to 8:00pm Pacific Time totaling 40 hours a week. The working days will be Sunday through Saturday.

Love to dine out? Passionate about the industry and helping restaurants succeed? Yelp Reservations and Yelp Waitlist are powerful tools for amazing dining experiences. Our reservation and waitlist platform reaches and engages diners with an unforgettable experience on the largest restaurant discovery platform on the planet. Whether you’re planning two weeks or 20 minutes in advance, our mission is to empower diners to browse and book a table at a restaurant they will love.

Fast-paced and growth minded: Yelp Restaurants is a true startup, so get ready to make an impact! You’ll help lots of businesses, learn very quickly, and contribute directly to our strategy. Restaurant Support Managers are committed to providing exceptional customer service with the goal of retaining and growing our client base – but, above all else, provide stellar customer service. You’ll efficiently manage and respond to a variety of questions and issues that may require troubleshooting, researching or collaborating with the team while you listen and reassure our clients.

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.

What you’ll do:

• You’ll provide exceptional and timely inbound customer support via phone and email
• You’ll consult and educate our customers to provide value, resolve their business needs, and retain their business
• You’ll become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs – asking probing questions and finding solutions will be critical to your success
• You’ll help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners.
• You’ll grow and learn in a fast-paced high-growth environment – there will be plenty of opportunities to stretch your skillset and make an impact for our customers and our company

What it takes to succeed:

• Great communicator – Whether it’s on the phone, through email or via live chat, you excel at communicating with customers
• Positive – You strive to maintain a positive working space with both customers and peers
• Adaptable – You are adaptable and can think on your feet, when faced with new challenges, or tough conversations, failure simply isn’t an option
• Supportive – You don’t hesitate to lend a helping hand to other team members when possible
• Value Focused – Solid ability to handle challenging conversations and add value to business owners in a professional, solutions-oriented manner
• Willingness to Learn and Grow – You are open to feedback, adaptive and coachable; you embrace and thrive in a fast paced high-growth environment
• Bachelor’s Degree or 3+ years of relevant client facing experience
• Must be available to work weekends and holidays between the hours of 6AM-8PM PST
• Experience in Saas, sales, client retention, support, or customer success is preferred

What you’ll get:

• Effective your first day: Full medical, vision, and dental (100% paid employee only coverage)
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation base salary is $52,000-$68,000 annually

Closing

At Yelp, we believe that ersity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education and those are just a few. We recognize that erse backgrounds and perspectives strengthen our teams and our product. The foundation of our ersity efforts are closely tied to our core values, which include Playing Well With Others and Authenticity.

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an inidual’s location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).

We are committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

Student Support Representative

Job Category: Student Operations

Requisition Number: STUDE005179

Posting Details

• Full-Time

• Locations

  Showing 1 location

  Online / Remote

Job Details

Description

Student Support Representative

The Student Support Representative (SSR) is the front line resource of American Public University System (APUS) for assistance to students attending American Military University (AMU) and American Public University (APU). The position is expected to have a broad based knowledge of the University and its policies (including federal privacy laws for students), as well as degree programs, courses, financing methods, administrative procedures, and processes. The Representative must also be familiar with information related to federal educational funding options as well as United States military educational funding sources. The successful SSR will be able to provide one-stop resolution for students with tier one questions and refer students to appropriate departments for any needed in-depth assistance.

Responsibilities:

• Provides immediate, ongoing, and efficient information and problem resolution to students in a timely manner via telephone, e-mail, or electronic chat.
• Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)).
• Develops efficient conflict resolution strategies and communications.
• Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in the Student Support Center.
• Resolves routine and escalated customer concerns in a professional and efficient manner.
• Maintains a productive working relationship with other APUS departments, such as Financial Aid, Fulfillment, Military Assistance, Student Services, Marketing, Admissions, etc.
• Meets or exceeds performance goals as determined by the AVP, Customer Service Operations and Student Communication.
• Keeps work area organized and in a professional appearance at all times.
• Adheres to assigned work schedule, which may vary and include evening and weekend hours.
• Assists other team members with special projects as assigned.
• Performs other duties as assigned.

Required Skills:

• Excellent verbal and written communication skills.
• Ability to learn quickly and work in a high energy team environment.
• Excellent organizational skills and the ability to work under time sensitive deadlines.
• Strong problem solving skills.
• Ability to work successfully with limited supervision.
• Ability to write well-organized, informative, and effective e-mails and other written communications.
• Ability to use active listening skills.
• Ability to set goals and prioritize work to maximize efficiency, meet deadlines, and use time wisely.
• Ability to be a team player by sharing information and offering assistance to colleagues.
• Ability to offer thoughtful contributions at meetings and the ability to respect others regardless of differences.
• Ability to handle escalated issues calmly and appropriately and to take initiative to resolve problems and offer solutions.
• Ability to demonstrate proficiency with software applications used in the department.
• Ability to build rapport with students and to provide timely, accurate information in a friendly, professional manner.
• Ability to research answers and to understand referral processes and procedures.
• Demonstrated understanding of FERPA guidelines and internal policies regarding student and employee privacy.
• Ability to understand and follow professional standards and APUS procedures.
• Ability to understand and effectively explain the University’s history, mission statement, goals, vision, organization structure, strategic goals, policies, accreditation, procedures and programs (including funding sources for students).
• Ability to compare and contrast the University with major competitors.
• Ability to extract and analyze information from reports.

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

It is the policy of American Public University System (APUS) and American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified iniduals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. of American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Colorado, California, Washington and NYC Pay Transparency Statement

If you are a resident of Colorado, California, Washington or New York City and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected]

Title: Member Support Associate

Location: Denver, CO/ Remote

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2023. We expect 2024 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.

We value our iniduality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring erse experiences and backgrounds that will help us unlock our full potential.

Our Member Support Team is growing and looking for customer service gurus to join in on the fun! Our Associates work closely with all clients; from iniduals, to hotel suppliers and even our API integration partners to resolve any and all detail changes. We’re looking for passionate candidates with a natural empathy, positive tone and a love for the customer experience. If you’re ready to kick-start your career in hospitality & customer service, this role is for you!

Here’s what you’ll do:

• Collaborate with members via phone, email and chat to manage current reservations
• Confirm with hotels that proper billing procedures are being followed and that our members have a seamless experience with their reservations
• Resolve difficult issues with our corporate contacts with a positive, professional tone
• Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue, and we require details notes on all interactions with our members and partners
• Communicate solutions internally and externally to resolve issues
• Provide feedback to the team in the interest of developing more efficient future processes – we want to hear your opinions!
• Process client refunds in a timely manner
• Work across multiple online portals and can dexterously move between operating systems
• Provide a top tier level of customer service. If you love helping people and have a hospitality mindset, we are a great fit for your launch into the travel technology industry

Here’s what we’re looking for:

• A positive, energetic personality that translates over phone & email
• Enthusiasm for learning technology to support a IT development team’s needs
• Proactive independent self-starter & work with urgency while maintaining exemplary organizational skills
• Pristine written & verbal communication skills
• A quick learner ready to grasp our systems, processes & procedures
• Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
• Exposure to travel booking software & Salesforce is a plus!
• Experience working in the hospitality industry a plus!

Shift:

• We support our members 7 days a week. This position requires flexibility; including nights, weekends, and holidays. Please don’t apply if this is not appealing to you
• The shift we have available currently is 12pm-9pm MST with 2 consecutive days off
• We have multiple shifts for this role that just aren’t available currently. Pending your performance as you progress throughout your career as an MS Associate, you’ll gain flexibility in adjusting this to your preferable days & times. We are actively hiring for roles that incorporate consistent weekend work PM shifts

Remote Opportunities:

• This role is eligible for remote work within the U.S.

Cash compensation:

• The base pay for this role is $20/hour plus the potential to make a monthly bonus.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive base salaries
• Annual performance bonuses
• Stock options for all associates + performance-based stock options
• Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
• 401(k) plan with a match program
• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
• Paid parental leave and family medical leave
• Hotel discounts through our exclusive platform
• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.

Manager, Customer Support Engineering

Location: New York City or Remote

Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Post sales teams can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission.

Position Overview

As the Manager, Customer Support Engineering, you will oversee the day-to-day functional needs of the Catalyst Support function. You and your team will directly liaise with our customers, ensuring that each interaction ends with our customers mastering a part of our product that they didn’t understand before. You will own the resolution of complex customer issues, drive process and tool efficiencies, create meaningful documentation and create a world-class team work environment! You will have the opportunity to shape the future of customer support at Catalyst by partnering closely with our engineering, product, and customer success teams. This is one of the most critical roles at Catalyst and is an exceptional opportunity to bring your experience working in a lean, high-paced environment to build out an incredible support program.

As a Manager, you will lead by example, supporting your team in the delivery of best-in-class support. You will be responsible for managing team performance, ensuring completion of key internal tasks, and strategizing with CS leadership on new and innovative ways to build the business. You will have the opportunity to manage a partner relationship and determine how best to structure our support organization to be highly efficient without compromising our quality standards. This is the role for an inidual with a passion for customer experience, building in a lean environment, elevating their team, and not afraid to roll their sleeves up and work in the queue.

This is an incredibly unique opportunity to bring your support management experience to take on a critical manager role, taking on key organizational responsibilities in a fast-paced, growing environment!

What You’ll Do

• Own, administer, and optimize our support ticketing system – Zendesk, working closely with the Customer Success team to diagnose and troubleshoot real-time issues
• Evaluate, define, operationalize, and own the customer escalation process ensuring we are working closely with engineering to prioritize and resolve critical issues
• Accountable for ensuring the documentation, organization, and prioritization of frontline bugs, user experience feedback, Support processes + feature requests
• Accountable for partnering with Engineering to ensure ongoing 100% SLA attainment + CSAT
• Represent the customer in cross functional meetings and planning to ensure the entire organization has a deep understanding of the most critical issues impacting the customer base
• Provide functional coaching and mentorship in support of Support team members growth and development here at Catalyst through regular 1:1 meetings with team members
• Manage queue staffing according to established hours of service and provide oversight for P0 issues in off hours
• Support CS leadership through performance management reviews and conversations with members of your team
• Manage day-to-day relationship + ensuring performance expectations are upheld for external vendors
• Act as an advisor to CS leadership and the broader business, bringing insights, learnings and recommendations as to how we can ensure we’re delivering at the highest standard of excellence
• Highlight the wins and learnings of the Support team internally and cross-functionally, advocating for the performance of your team across the business

What You’ll Need

• 5+ years of hands-on experience in a customer-facing Support role
• 1-2 years experience managing a technical support organization
• Experience supporting CRM, CSP or revenue stack SaaS applications

Ability to troubleshoot complex Integration issues for different Platforms that can Integrate with Catalyst (ie. Salesforce, Zendesk, Jira, Google Cloud Storage, Snowflake, Redshift, S3, Pendo, Segment, Mixpanel, etc)

• Ability to triage and organize requests from multiple teams
• Experience managing direct reports as well as partners
• Intellectual curiosity – you’re constantly looking to learn! – coupled with a passion for creative, strategic problem-solving
• Ability to articulate confidence, experience, and comfort in prescribing a plan to internal and external stakeholders to ensure everyone’s success
• Strong communication and organization skills; translating technical speak comes naturally to you
• A passion for coaching and a desire to uplevel those around you
• Exceptional ability to influence & drive action through others, coupled with the ability to be a proficient listener

Why You’ll Love Working Here!

• Highly competitive compensation package, including equity – everyone has a stake in our growth
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Open vacation policy, encouraging you to take the time you need – we trust you to strike the right work/life balance
• Annual education stipend, to ensure that you’re continuously expanding your skill set
• Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
• Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

Salary information: The estimated base salary range for this position is $124,000 – $145,000 USD. Additionally, we offer a competitive equity package and comprehensive benefits. Actual compensation is based on factors such as the candidate’s skills, qualifications, experience and location.

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that ersity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Customer Experience Specialist ($20/hr)

Remote, US

Fully virtual

12/4/23 start date

Training – Monday – Friday; 8 – 4:30pm EDT for approximately 5 – 6 weeks

Upon conclusion of training – shift will move to 12:30 – 9pm. M-F with up to two weeks per month required (with two days off during the week to compensate on those weeks.)

Role Value Proposition:

The Customer Experience Specialist will work directly with pet parents to provide solutions to their pet insurance needs and act as a liaison for internal departments such as claims, billing and sales. He or she will work to improve customer retention by problem solving, educating, and providing a WOW! experience for their customer.

Key Responsibilities:

• Manage inbound email, chat and phone inquiries from our customers, for the purpose of providing quality customer service.
• Handle all interactions promptly and effectively, focusing on one-call resolution and engagement.
• Build strong knowledge of services offered by continuously learning in order to assist in policy and claims details.
• Act as a liaison for internal departments such as claims, billing and sales by answering questions and escalating any possible issues up to be resolved.
• Focus on customer retention by overcoming objections to cancel policies, sharing the why behind resolution and providing the customer with a WOW! experience.
• Complete various projects per management request.
• Will perform all other duties as assigned.

Essential Business Experience and Technical Skills:

Required:

• High School Diploma or Equivalent
• 2+ years of customer service experience

Preferred:

• Insurance industry experience
• Contact Center experience

Business Category

Customer Experience – Pet Team

12

Token Metrics is looking to hire a Crypto Customer Success Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Member Support Agent

Part Time

Remote, usa

Job overview

This is a part-time non-benefited position that will be scheduled to work 16-24 hours per week. Please read full job description for additional details.

Member Support Agents respond to emails and phone calls from members with concerns and queries concerning the Omada program and app. Omada Agents are enthusiastic about educating people about the Omada program and are ready to assist members in overcoming any obstacles, assuring a rapid resolution and a great experience. Agents aren’t hesitant to ask questions, and they’re excited to learn about new product features and changes so they can better serve our members. Agents interested in advancing their careers in operations will show an interest in Member Support procedures, how we function, and how we can improve things. Member Support Agents like working as part of a team and are always eager to assist members and teammates.

About you:

If you enjoy working as part of a team, delivering excellent customer service, nurturing cooperation, learning the intricacies of our digital health company, and reveling in the uncertainty of a rapidly evolving start-up atmosphere, this is the career for you. Our team’s objective is to pleasure people we assist by swiftly, correctly, and empathically resolving difficulties. Our goal is to provide our members with a smooth Omada experience.

Your impact:

• Communicate and provide support to members over chat, email, and phone in a way that embodies the company mission and values
• Process applications with accuracy and with attention to detail in a considerate and timely manner
• Go above and beyond to provide world class member experiences resolving member’s inquiries and overall put our members first
• Increase overall member satisfaction by meeting and exceeding support metrics and service levels
• Be empowered to work autonomously, continuously learning, and are expected to adhere to meeting schedules, times, and prioritize accordingly
• Act with discretion and confidentiality when handling member information
• Develop and maintain an aptitude and knowledge of our products, processes and systems
• Work in close partnership with peers and cross-functional teams to improve Member Support processes
• Periodically work on special short-term projects to offer customized support for new products or enhancements

You will love this job if you:

• You are the first to take on the most difficult support situations, relishing the challenge of resolving new problems.
• Within a startup atmosphere, you carefully control your stress levels, focus on what matters most in time management, and keep a pleasant, calm demeanor.

Bonus points for:

• Experience on a growing support team at a startup or in the healthy industry
• 6 months to 1 year of customer service or call center experience
• Communication. Outstanding verbal and written communication skills. Clear, empathetic communicator able to balance rapport and problem solving. You are comfortable communicating through email, phone, and application.
• Problem solving. Use creative and critical thinking strategies to provide a great member experience.
• Confidentiality. You act with discretion and can be trusted to handle confidential information appropriately.
• Learner mindset. You’re highly self-directed, adaptable, and up for feedback in a fast paced, always changing environment.
• Personable. You love engaging with and meeting members and enjoy building relationships.
• Accountable. You see the value in both, giving and receiving, constructive feedback and you often seek new opportunities to improve and develop your skills.
• Process oriented. Always thinking of how you can improve processes to make the team even more efficient.
• Proactive. You’re always anticipating what might come next and how to better support the team.
• You are interested in a career in support, healthcare and technology
• Adaptability – Be able to quickly shift and adjust course as needed with an ever changing environment

Requirements

• Availability from 5am to 6pm PST/8am-9pm EST
• Available to work 16-24 hours weekly
• Must be available for 40 hours during first couple weeks for training
• Must be available during the holiday season
• Must be able to commit to working some holidays
• Dedicated and private workspace

Benefits

• Competitive salary with generous annual cash bonus
• Remote first work from home culture
• Competitive vacation to help you rest, recharge, and connect with loved ones
• Two giftable Omada enrollments per calendar year
• …and more!

Title: Customer Service Representative

US Virtual – (Recruiter/TA Use Only)

Full time

job requisition id R-100541

Overview of Position

The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and our clients.

You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us!

The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

What makes us different?

• We have various work schedules and pay shift differentials for night and weekend hours worked.
• Medical benefits begin on your first day
• Tuition reimbursement available after 6 months, up to $5000/annually
• Competitive paid time off, including holidays

What will be my duties and responsibilities in this job?

• Receive in-bound calls from customers and provide superior service
• Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy
• Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges

Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind

What are the requirements needed for this position?

• Minimum high school diploma or GED
• 0-3 years of prior experience in a customer-facing role
• Excellent verbal, written, and listening skills
• Strong attention to detail
• Great communication skills, a love for talking to people and ability to WOW customers on every call
• Relentless drive to own the customers problem and ability to think outside of the box to resolve them
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology
• Assurant provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers’ needs. As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role.

What are the working conditions and physical requirements of this job?

• General office demands
• This is a Full-time job. Assurant’s hours of operation are 7 days a week, Monday through Sunday, 365 days per year including holidays. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.

Pay Range: $14.04-$21.76. The posted pay range considers a wide range of compensation factors including candidate background, experience and work location, while also allowing for salary growth within the position.

Pay Range:

$14.04 – $21.76

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Company Overview

Equal Opportunity Statement

Title: Enterprise CSM

Location: Anywhere in the U.S. (Remote)

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting and the job description below feels like a fit we really should start talking.

The Enterprise Customer Success Manager role contributes to the mission of BetterUp by ensuring that our customers and members receive the full value of the BetterUp platform. The role supports our distribution strategy by driving customer value, increasing the measurable and perceived value that customers receive from the BetterUp platform. Our Customer Success Managers are our clients’ key strategists, consultants, and growth planners. CSMs partner with the Account Management and Deployment teams to drive adoption, renewals, and expansions. Leadership skills, client service orientation, strategic consulting, project management, relationship mastery, problem-solving, and storytelling are the core skills exercised in this role.

What you’ll do:

• Build rapport with and expand customer/executive sponsorship and champions, aligning internal BetterUp resources to further relationships and account health.
• Be a true champion of account health, taking action on early warning signals; escalates to leadership appropriately. Ensures best-in-class program engagement across all programs regardless of size, teeing Account Managers up for expansions ahead of the renewal period.
• Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations or ways to serve globally while balancing ROI, scale, and time to market.
• Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results. Quarterback customer-centric projects or customizations as required.
• Manage relationships with program sponsors and day-to-day partners while teaming with Account Managers to increase the breadth and depth of relationships. Become a true advocate of your customer’s best interest internally at BetterUp as well as with the customer’s of BetterUp.
• Understand customer strategy and challenges; align BetterUp’s Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value.
• Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices.
• Ability to travel for up to 10% of the time.

If you have some or all of the following, please apply:

• Previous experience building deep relationships with customers, stakeholders, and client teams. Must have previously served as the main point of contact for customers.
• Strong experience keeping customers’ expectations grounded in reality, and pushing back while maintaining a positive relationship. Must be able to be prescriptive, consultative, and credible.
• Project management experience and/or experience managing multiple projects with separate stakeholders at once.
• Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations.
• Strong experience inspiring customers to do something different. Should have experience consulting or managing customers in a solution that required behavior change of end-users.
• Experience in the HCM SaaS space or Talent disciplines is highly valued, though not required.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year:
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building erse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $90,950 $177,100.

If you live in New York, the base salary range for this role is:

We value your privacy. Your personal data will be processed in accordance with our Privacy Policy. If you have any questions about the privacy of your personal data or your rights with regards to your personal data, please reach out to [email protected]

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