Customer Service Representative

Job Category: Loan Servicing

Requisition Number: CUSTO015393

Posting Details

• Full-Time
• Locations
  • Remote, USA
  • Remote in CA
  • California, USA

Job Details

Description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Customer Service Representative plays an important role in the organization by performing a number of activities directly related to the company’s Customer Service functions. The role is primarily responsible, under direct to moderate supervision, for providing friendly, knowledgeable and efficient service to customers and staff within agreed upon Service Levels and in compliance with guidelines established by investors, company, state and federal regulations.

The shift schedule for this position is M-F: 8:30am PST – 5pm PST

Essential Functions

• Answer and service calls in a professional, timely and efficient manner.
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
• Listen attentively to customer needs and concerns; demonstrate empathy and patience.
• Explore, analyze and respond to customers’ issues and concerns via phone, email, and through written correspondence.
• Use decision-support computer software programs to respond to typical customer work/service order inquiries and requests.
• Verify customers’ understanding of the servicing of their loan, and clarify/provide additional information as needed in order to answer questions and concerns.
• Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and when promised.
• Prepare complete and accurate call notes, written documentation, etc., and update customer files in the system.
• Communicate effectively with iniduals/teams to ensure high quality and timely responses and resolutions to customer requests.
• Transfer misdirected customer requests to the right party, and escalate calls when needed.
• Contribute ideas and suggestions to resolve problems, provide a great customer service experience, and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Stay current on changes in industry regulations.
• Demonstrate and promote Guild Core Values.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred, along with a minimum of two years total work experience in high volume customer service role(s).
• Prior experience in consumer/mortgage lending, banking, or related industry/positions strongly preferred.
• Passionate about delivering excellence in customer service within a team environment.
• Demonstrate patience and professionalism when interacting with consumers.
• Ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Excellent verbal and written communications skills required.
• Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required.
• Basic math skills required.
• Proficiency with data entry, Microsoft Word, Excel, PowerPoint and Outlook required.
• Familiarity with document retention software; Blitzdoc preferred.

Supervision

• Direct to moderate supervision required, depending on experience level
• Apply sound judgment in execution of core job responsibilities
• Travel: 0%

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $22/hr to $23/hr

Shift Schedule: 8:30am – 5pm PST M-F

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Location:  US Locations Only; 100% Remote; Freelance

Welcome to Omni, where you can find high-quality remote contracting opportunities! We provide flexible and dependable contract work with leading brands that lets you work from home and earn excellent money. Join us today to start earning a great income from the comfort of your own home!

You want flexible yet dependable work with exceptional companies. Omni provides access to work-from-home contracts supporting leading brands. We’re passionate about empowering contractors while providing a community for you to grow and be successful.

Aside from offering fully flexible work schedules and higher earnings than other platforms, it’s our mission to support you at all stages of your contract. Working from home can often feel isolating. That’s why we prioritize creating supportive relationships for all.

We empower you to bring your creativity and specialized skills to your role and encourage you to develop skills you may not know you have.

Be your own boss. Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 High pay rates

About our application process

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Job Description

Get paid to have conversations with English learners from around the world!

Help students from around the world improve their English language skills through engaging 1-on-1 online conversations. Enjoy the flexibility of working remotely and the opportunity for constant career and financial growth. No prior experience or teaching certificate required!

Responsibilities

As an Online English Practice Partner, your day-to-day tasks will include:

- Engaging in 1-on-1 online video calls with students from around the world.

- Lesson are focused on having conversations about various engaging topics, that students or you can choose.

- Help English learners improve their pronunciation

- Reading and discussing different articles, blogposts, newspapers, short videos

- Either pre-schedule lessons with your regular students, or just go live ANYTIME to get instantly matched with new students

Benefits of being an Online English Practice Partner:

- Increasing pay: Starting from US$10.20 to US$16.80 per hour, with opportunities to earn up to US$22 per hour based on experience.

- Welcome bonus: Earn a US$100 welcome bonus in addition to your regular earnings.

- Flexible schedule: Set your own hours and determine your workload, offering the freedom and autonomy to fit your lifestyle.

- Remote work: Enjoy the convenience of working from home or while traveling, as long as you have a reliable internet connection.

- Global connections: Connect with students from various countries, including Spain, Italy, France, Japan, Brazil, and more, and gain valuable insights into their cultures.

- Experience the independence of working on your own terms, without a fixed schedule or a boss dictating your hours.

Who should apply

If you meet the following criteria, you're a perfect candidate for this role:

- English is your native language.

- You have access to a computer with a fast and stable internet connection.

- You enjoy meeting new people from different countries and erse backgrounds.

- You desire the freedom to work from home and have flexible hours.

- You seek continuous career development and financial growth.

Whether you have previous experience in customer service/support, teaching, copywriting, babysitting, or you're a student seeking an internship to enhance your communication skills, this is the perfect job for you.

Join us today and make a meaningful impact on students' lives while enjoying the benefits of remote work and career growth!

Salary and compensation

Member Engagement Associate

Remote

Full Time

Membership

Mid Level

Save lives, from the workplace to anyplace.

The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include:

• Workplace Safety
• Roadway Security
• Impairment

We are currently looking for a Member Engagement Associate to join us in our mission to save lives and prevent injuries.

Position Highlights:

The Membership Associate will work under the supervision of the Director of Membership and work collaboratively with the Membership Manager, to provide support to the Membership Department in order to recruit, retain, and develop membership

What You’ll Do:

• Initial contact and engagement with new members on a monthly basis by phone and email
• Run and review membership reporting on various member segments for recruitment and retention efforts
• Work with Customer Service to maintain accurate member data
• Coordinate member invoicing process and reports with internal and external teams
• Coordinate member packets for new and renewing members
• Respond to basic membership inquiries, utilizing existing member benefits
• Assist in preparing for Congress
• Work with the Membership Manager to populate the Marketing Content Calendar
• Works with the Membership Manager on new and renewing membership communications
• Run reports from Salesforce as needed
• Additional duties as assigned

We’re Looking for Someone with:

• Bachelor’s degree and at least 2 years of relevant experience. In lieu of education, at least 4 years of relevant experience
• Bachelor’s degree preferred.
• Two or more years of non-profit association experience in membership or customer relations
• Self-motivated to learn new technology
• Great interpersonal, organizational, and time management skills
• Strong team player and attention to detail
• Upper intermediate proficiency with Microsoft Suite
• Knowledge of Salesforce or equivalent AMS; Marketing Cloud a bonus
• This is a remote position
• Salary range: $51,000 to $58,000

Reasons You’ll Love it here:

NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:

• At least 20 PTO days accrued 1st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b) with employer match up to 6%
• Reimbursable training
• Student loan pay down
• Dress for your day

We believe that you can’t be safe if you don’t feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting ersity in the safety profession. We must cultivate our own erse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.

NSC is an equal-opportunity employer.

Customer Service Representative

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Your Role at Baxter

This role is office-based out of the formerly Welch Allyn branded products facility located in upstate New York in a bedroom community outside of Syracuse, Skaneateles Falls. We are currently operating on a hybrid model working some days remotely and some in office.

As a Customer Service Representative, you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients builds your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, building relationships, and establishing trust with healthcare professionals who use Baxter solutions every day.

As our primary connection to the healthcare professionals, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results. The insights and feedback you share with your team and to cross-functional partners help validate and inform priorities and changes.

Your Team

We’re a friendly, collaborative group of people who push each other to do better every day. We find outstanding strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

Like many sales organizations, our commission and incentive structures can vary from business to business. Often, we establish guarantees for new hires and will always be open and honest with you about expectations and fluctuations.

What You’ll Be Doing:

• Provide pre-sale and post-sale support to distributors and end users for Welch Allyn products
• To work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job
• Provide telephone support to customers in an efficient manner
• Support the Welch Allyn, Hillrom, business for the areas and/or customers that they support
• Provide day to day support to allocated team members to meet customer requirements
• Ensure accurate processing and monitoring of customer orders, service notifications, and complaints
• Answer customer questions on products and services
• Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information
• Process Request for Material Authorization (RMA) and provide RMA status information as needed
• Proficient knowledge of commonly-used concepts, practices and procedures that are common to a customer centric organization
• Ability to work with a cross functional team

What You’ll Bring:

• High School Graduate
• 2 + years of experience in a customer service role preferred
• Fluency in English
• Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or spreadsheet and word processing applications
• Knowledge of SAP and similar order management and processing system
• Numerate and accurate, particularly in relation to data integrity
• Possess a positive demeanor, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills
• Excellent analytical and process flow optimization skills allowing for basic trouble shooting.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $36,000 to $90,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for iniduals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Reasonable Accommodations

About Us

Inbound Call Coordinator Entry

locations

TN-NASHVILLE, 22 CENTURY BLVD, STE 310

VA-ARLINGTON, 3101 WILSON BLVD

AZ-Phoenix, 2930 E Camelback Rd

FL-ALTAMONTE SPRINGS, 370-774 NORTHLAKE BLVD NORTHLAKE BLVD

NE-LINCOLN, 1625 N ST

time type

Full time

job requisition id

JR81314

Position Title:

Inbound Call Coordinator Entry

Job Description:

Inbound Call Coordinator Entry

Remote to all US locations

Sign-On Bonus- $1,000

The Inbound Call Coordinator is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.

How you will make an impact:

• Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls.
• Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization.
• May obtain related documentation (e.g., patient information, insurance coverage).
• This is the entry level for the Inbound Call Coordinators.
• Has little or no prior relevant training.
• Acquires basic skills to perform routine tasks.
• Work is prescribed and completed with little autonomy.
• Works with either close supervision or under clearly defined procedures.

Minimum Requirements:

• Requires an AAS/AS degree; or any combination of education and experience which would provide an equivalent background.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $13.88 to $25.00

Locations: California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Non-Exempt

Workshift:

Job Family:

CUS > Care Reps

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact: for assistance.

Bookkeeping Software Customer Support – Remote

• Job Locations US-Remote – Work from Home – US
• Category Customer Service/Support

Why Working Solutions

Working Solutions seeks independent contractors experienced in bookkeeping practices and using accounting software in order to assist customers. In this program, you will help callers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs. Proficiency in QuickBooks Online or comparable accounting software is required. This is a remote, independent contractor role that provides customer support through phone.

At Working Solutions, we work with top national brands to humanize their customer experience. When you join our network of remote customer care PROs aka the WooHoo! Crew, you will have access to work on different contracts exclusive to Working Solutions.

Why join the WooHoo! Crew? There are many perks to contracting with Working Solutions:

• Work from home
• No hassles of commuting
• Schedule your own hours
• Work when it’s convenient for you
• Gain experience in different industries
• High pay rates

About our application process

This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care PROs, you will be able to view all open contracts.

When you are ready to apply, click Apply Now and complete your profile. You will then be prompted to complete an online assessment which takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an emailed invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests. You can view our technology requirements here. You can find more information about our hiring process here. Learn more about what it means to be an independent contractor.

Overview

Bookkeeping Software Customer Support contractors working this program will help callers with questions related to software processes, ledger entry, navigation, and other troubleshooting needs. This is a remote independent contractor role.

Schedule

• Flexible schedule opportunities
• Contractors schedule available hours Monday-Friday 8am-8pm Central Time

Compensation

• Independent Contractors on this program will earn $0.34 per handle minute and are guaranteed a minimum of 45 minutes for each hour if logged in and available for the full 60 minutes.
• Contractors can expect to earn $15.30-$20.40 per hour based on call volume and availability.

Required Skills

• Proficiency in QuickBooks Online or comparable accounting software
• Bookkeeping/accounting expertise to include AR, AP, journal entries, reconciliation, etc.
• Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or “brick and mortar” call center environment
• Strong ownership of customer issues in order to take control of the situation and provide confident resolution
• Friendly tone and professional demeanor
• Self-motivated and resourceful
• Tech-savvy and avid computer user

Technology & Equipment Requirements

• Personal computer (no tablet)
• Broadband internet connection, at least 10 Mbps download and 3 Mbps upload speeds
• Wired internet connection (no wi-fi)
• Windows 10 or Windows 11 operating system
• No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc.
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone

*Full PC requirements

Work Environment Requirements

• Quiet, uninterrupted space
• Organized desk area

Important Information

At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.

With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the available hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.

Want to learn more about what it’s like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have the say

Contractors on this program must live in and work from the United States. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Customer Care Professional Remote

Time Type: Full time

Job Requisition ID: R-100354

100% remote and must live outside Florida. Preferred candidates reside in Eastern and Central time zones and have a minimum of 6 months of call center experience.

**** 500.00 New Hire Bonus*******

The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.

Acting as the customer’s primary point of contact, you will:

• Receive in-bound calls from customers who want to open a claim
• Listen, solve problems, answer questions and work with them to find a resolution
• Use your expertise to proactively make recommendations that will help customers avoid future issues

What you will enjoy:

• The variety of work – every day and every customer’s situation is unique
• Being part of a high performing, collaborative and supportive team
• Competitive compensation and paid time off
• Medical benefits begin on your first day
• Career advancement opportunities

The ideal candidate will have:

• Relentless drive to provide exceptional customer service
• Excellent communication and listening skills
• Strong attention to detail and problem-solving skills
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology while handling calls
• Minimum high school diploma or GED

We are hiring for both Day Shift & Night Shift:

• Monday-Friday 8am-9pm EST
• Saturday and Sunday 10am-6:30pm
• This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
• We do pay shift differentials for night and weekend schedules worked

When you start, we train you:

• It’s a combination of virtual class room & on the job training that is typically 6 weeks long but duration can vary
• Class room training hours are typically Monday through Friday from 8am 5pm EST with a lunch break
• Upon completion of class room training you will receive your regular shift & start working those hours

Pay Range: $14.04 – $21.76

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Precertification and Authorization Rep (Remote)

Job ID 311117

Why Mayo Clinic

Mayo Clinic has been ranked the #1 hospital in the nation by U.S. News & World Report, as well as #1 in more specialties than any other care provider. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting ersity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The Precertification and Authorization Representative is an intermediate level position that is responsible for resolving referral, precertification, and/or prior authorization to support insurance specific plan requirements for all commercial, government and other payors across hospital (inpatient & outpatient), ED, and clinic/ambulatory environments. In addition, this position may be responsible for pre-appointment insurance review (PAIR) and denials recovery functions within the Patient Access department. This may include processing of pre-certification and prior authorization for workers compensation/third party liability (WC/TPL), managed care and HMO accounts, as well as working assigned registration denials for government and non-government accounts. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Qualifications

Minimum Education: High School Diploma or GED required

Minimum Experience: 2+ years of relevant experience required OR Bachelor’s Degree required

Additional Requirements include:

• Ability to read and communicate effectively
• Basic computer/keyboarding skills, intermediate mathematic competency
• Good written and verbal communication skills
• Knowledge of proper phone etiquette and phone handling skills

Position requires general knowledge of healthcare terminology and CPT-ICD10 codes. Basic knowledge of and experience in insurance verification and claim adjudication is preferred. Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail. Knowledge of Denial codes is preferred. Knowledge of and experience using an Epic RC/EMR system is preferred.N/A

Exemption Status

Nonexempt

Compensation Detail

$23.68 – $31.98 / hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

100% Remote, can be seated at any site. Monday – Friday – 8:00 am – 5:00 pm.

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the ersity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Senior Customer Support Associate

Discover. Savor. Connect. Welcome to the chef’s table.

Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more!

Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences.

Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

About the Role:

We are looking for a strong, experienced full-time Senior Customer Support Associate to join our growing team. This is an important role within the operations team with the opportunity to grow into a customer support team lead role.

Responsibilities Include:

• Understanding Cozymeal’s services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner. Our goal is a same-day, one-call resolution
• Provide support to customers and respond to inquiries through multiple channels including phone, chat, and email, in line with company standards for communication
• Assist our community of hosts and other partners with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication
• Working closely with other departments to resolve any issues or questions.
• Other projects/duties as assigned

Requirements Include:

• 4+ years of experience in a customer service role
• Professional with excellent verbal and written communication skills
• Positive attitude and a willingness to learn and grow in the position
• Ability to be resourceful and responsive
• Strong interest or experience in the culinary world
• Ability to work efficiently and distraction-free in a home office environment
• Proficient in Google Suite and Excel
• Experience working with a CRM

Hours: 8 hours within the 8am to 6pm time window (any time zone in the US)

What We Offer:

• Work anywhere in the world (we are 100% remote team)
• Competitive pay.
• Opportunity to grow within the organization to a leadership role.
• Opportunity to learn from some of the best in the industry.
• Great work environment with a strong and friendly team of co-workers.

Location: Worldwide. This is a fully remote role and qualified candidates from anywhere in the world can apply for this role.

If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!

Remote Call Center Representative

Description

Remote Call Center Representative AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift: Monday – Friday, Day Shift

Location: Remote position (only local applicants will be considered; 100% local training and ongoing local staff meetings required)

The community you’ll be caring for:

• More than 800 physicians, 450+ advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
• AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
• In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.

The role you’ll contribute: Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.

The value you’ll bring to the team:

• Communicates in a cordial, professional manner with patients via phone.
• Transfers incoming callers to appropriate department / location when necessary.
• New patient registration (inputting demographic information, insurance information, etc.).
• Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
• Updates computer referring physician data base.
• Works with online scheduling system and EHR.
• Verifies patient data and insurance to ensure it is updated for accurate billings.

Qualifications

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High School Graduate or Equivalent
• Previous customer service experience
• Proficient with computer programs: Email, PowerPoint, Excel, Word.

Preferred qualifications:

• Medical office or medical call center setting experience
• Previous call center experience preferred
• Bilingual Spanish speaker

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Customer Support Specialist – Bilingual (Spanish)

Remote – US

Who We Are: WellSaid Labs

We’re creating Voice for everyone.

At WellSaid Labs, we enable creatives around the globe by putting high-tech, human-parity technology into their hands, giving them the ability to add voice-over to any project and iterate with ease.

Creative teams use WellSaid Lab’s Voice Studio to create compelling employee training, design unique digital experiences, and narrate audiobooks. We believe deeply in AI for Good and that technology should be empowering, engaging, and fair to all people.

Who You Are: A Customer Support Specialist Passionate About Creating a Memorable User Experience

The Customer Support Specialist role is designed to create an incredible experience for our customers. In strong collaboration with the other team members in Customer Success, Sales/Enablement, Product, and other departments, you will serve as an external consultant delivering services in a daily pursuit of WellSaid’s vision, mission, and goals. We are looking to add a Bilingual (Spanish) CSS to our team to best serve our customers’ needs.

This is an opportunity to join the front lines of the emerging discipline of Customer Support within a company that is moving equally as fast. CSS’s are the advocates by which inbound activities occur between the customer and WellSaid Labs. In this role you will ensure customer satisfaction and guide them in deeper product adoption.

You’re a natural problem solver; you enjoy helping others grow as you yourself grow as our team expands.

One more thing: While you may not be an AI expert, you are a tech enthusiast & creative at heart. This is a key requirement to become a contributing member of WellSaid. Our customers are creating next-generation content, experiences, and products, and you will be there supporting them in achieving their creative goals.

How You’ll Contribute:

In your day-to-day, you will:

• As a CSS, your primary responsibility is to address customer inquiries and requests through various channels of communication (email and live chat). Communication should be timely, professional, and friendly; building rapport with customers.
• Provide exceptional customer support; customers should feel heard and valued, and their issues should be addressed with proper respect in a timely manner.
• Provide accurate and efficient technical support. Be able to identify and resolve customer issues by active engagement through probing questions to achieve the best possible solution.
• Be an expert on our products and offerings to clearly communicate exciting new product updates/functionalities and upcoming webinars with customers and loop in the best point of contact for questions outside of CSS scope.
• Act as an advocate for customers’ needs and issues through strategic collaboration with different departments, including customer success, sales, product, engineering, or ethics teams, to provide a seamless customer experience and resolution.
• Be attentive to details during the provisioning of accounts and provide streamlined communication to the customer by attentively communicating Sales to Customer Success handoffs.
• Identify opportunities and areas to improve customer satisfaction for process and system improvements and communicate them to the appropriate teams with support data.
• Capture and deliver information and ideas to the Product Team to help them prioritize and build the features our customers need. You are the voice of the customer for our Product team and work closely with designers and product managers.

What We’re Looking For

To thrive in this role as a CSS, you will serve as the primary contact to customers through chat and email. This includes but is not limited to, provisioning accounts, troubleshooting customer issues, maintaining process documentation, and working cross-functionally with multiple teams within WellSaid Labs to provide customer-driven insight as we continue to grow.

You also have some combination of the following:

• Someone who is comfortable and confident to be able to clearly and positively communicate with customers daily on a variety of topics, i.e., best practices, billing, troubleshooting, etc.
• Have great oral and written communication skills and experience interfacing with all levels of an organization
• Have a strong desire to seek to understand customers and their problems deeply to help provide solutions
• A drive to become a product expert of WellSaid Labs products and services
• A passion for advocating customer needs while upholding WellSaid’s ethical standards by reporting customer feedback, reporting issues, and communicating resolutions to customers
• Have 3+ years of experience in Customer Support/Customer Success role in a startup or fast-paced company, with a focus on meeting and exceeding customer needs customers
• Have a consistent track record of delivering data-driven insights and translating those into support and process improvement recommendations
• Have experience and proficiency using HubSpot, Google Suite, Notion, Slack, Auth0, Stripe, or other current tech tools
• Are self-motivated, action-oriented, and eager to learn – you are constantly looking for opportunities to improve your craft and are receptive to feedback
• Are detail-oriented with strong follow-up and follow-through skills
• Have a proven track record of juggling and prioritizing multiple time-sensitive tasks

To join our team you also:

• Must be a U.S. Citizen or Permanent Resident
• Must pass a pre-employment background check

What We Offer

WSL is proud to support an inclusive work environment that emphasizes each team member’s personal and professional growth. Our team is fully distributed throughout the U.S., and we support flexible schedules – work where and when you work best. You’ll have teammates just a Slack message or video call away if you ever need help solving an exciting challenge or even if you just have a funny story to tell.

As a startup, we strive to be externally competitive with companies at a similar size and stage, and internally fair in our pay practices. The hiring salary range for this role is $60,000 – $68,000 annually, and represents the target offer range given the scope and experience expectations for this role.

In hiring, we are generally open to a range of experiences and levels, and recognize that as a candidate you may be less experienced or more senior than this job description as posted. If that’s the case, an updated salary range will be shared with you if you move forward in our hiring process.

As a WSL team member, once you are hired, the salary range for your role expands to ensure you are able to receive performance-based raises and grow in your role.

Other perks and benefits:

• Competitive salary and stock options
• Full medical, dental, and vision insurance
• Matching 401(k) plan
• Generous vacation policy/paid time off
• Parental leave
• Learning & development stipend
• Home office stipend

What to Expect From Us

We strongly encourage you to apply! If we feel your skills, experience, and values match, we’ll reach out about meeting with the team.

During the interview stage, you can expect:

• An initial phone screen with our recruiting team (30 minutes); if there’s a match, we’ll schedule an interview loop with the team.
• A panel interview with the current CSS team (50 minutes).
• An interview with our VP of Product (30 minutes).
• A values and work style interview with a few of our team members (50 minutes).

Customer Service Representative I

• United States – Remote OK
• Full-Time
• Customer Service
• $15.00 – $18.00 / hr

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

This position involves working as a team with other Customer Service Representatives to service SelectQuote Auto & Home’s clients and maximize the number of in-force policies and ensure a smooth transition to SQAH. CSRs providevital customer service and assist with carrier follow-ups when needed. This position requires extensive telephone work, excellent communication, and complement the sales process by handling objections, reinforcing the buying decision and persuading clients to return their paperwork.

In addition, a CSR is responsible for interacting with newly enrolled clients andotheroperational units within SQAH to ensure efficient on boarding of newly acquired insurance products. This role is designed to ensure client satisfaction, reduce rapid disenrollment, direct client inquiries where appropriate, protect core agents from dealing with post-enrollment issues, and redirect SQAH clients to products within other company platforms where appropriate (e.g. Senior, Home and Life Insurance).

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

• Manages cases using the Contact Management System.
• Manages a high volume of voicemails and e-mails.
• Answers client phone inquiries about their policies.
• Assists insurance carriers’ phone and e-mails about the status of follow up information and items needed.
• Sorts and processes the mail.
• Calls new clients at specific intervals to prepare them for their specific carrier approval process.

Required Skills/Abilities:

• Appropriate skills/traits, relevant work or educational experience
• Excellent oral and written communication skills
• Exceptional follow through
• Good phone manners and professional etiquette are a must Detail oriented
• Strong work ethic
• Customer service oriented
• High energy level
• Team player
• Ability to make sound judgments and decisions
• Ability to work with minimal supervision
• Demonstrates initiative, discretion, and integrity
• Basic familiarity with computers
• Willingness to learn

Education and Experience:

• College degree preferred
• Holds or is willing to obtain a property and casualty license
• P&C license preferred
• 6-18 months P&C experience desired
• Experience with SelectCare preferred (for internal associates)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create, innovate, & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.

Claims Assistant

Remote

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.

Our flexible workplace is continuously evolving to ensure all employees feel:

• Comfortable bringing their whole selves to work.
• Confident that they will be treated respectfully.
• Recognized for their performance and provided with equal opportunities to succeed.

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, Where can I help?, you’ll thrive with us.

A Brief Overview

The Claims Assistant is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds.

How You Will Make an Impact:

• Provide clerical support to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.
• Keep our claims data accurate by inputting data and policy information for new and existing claims.
• Extensively communicate with our customers and enhance their customer experience by answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail. The majority of each workday is spent communicating on the telephone.
• Review each claim for payment, documenting date issued and check number. Researching financials to verify payment information.
• Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack.

What We Need:

• Bachelor’s degree from an accredited university or industry designations are preferred but not required.
• A high-level knowledge of Service Center policies and guidelines typically achieved through: a minimum of one year in the insurance industry insurance industry, preferably in commercial claims.
• A relentless desire to continually update your skill level through continuing education and self-development.
• Highly accurate typing with speed of at least 50 wpm.
• Strong PC skills, including extensive experience working on Windows and good knowledge of MS Outlook, Word, and Excel
• The ability to communicate clearly on the telephone is crucial. The ability to read, speak, and write English fluently is required. The ability to read, speak, and write Spanish fluently is not required, but is a strong plus.
• Being extremely detail oriented, organized, and able to effectively prioritize your workload, manage multiple tasks, and meet deadlines.
• A high level of energy and motivation.
• Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
• A strong sense of accountability and pride in completing an excellent work product.

Physical Demands

Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment (on-site, remote or hybrid); requiring the use of a PC and other related office equipment.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and inidual performance as well as a generous benefits package.

Colorado outside of Denver metro, Maryland, Nevada, and Rhode Island Pay Ranges:

$47,000$54,100 USD

California outside of San Francisco metro area, Connecticut, Denver metro area, Washington State, and New York State (including Westchester County) Pay Ranges:

$51,700$59,510 USD

New York City and San Francisco metro areas Pay Ranges:

$56,400$64,920 USD

PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400.

To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.

Argo Group International Holdings, Ltd. (NYSE:ARGO) is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients.We foster an inclusive culture that embraces ersity and design thinking, relies on innovation and agility, promotes collaborative service delivery, offers frequent, integrated communication and values authentic recognition of excellence. View our 2022 Environmental, Social & Governance Report to learn more about Argo.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The collection of your personal information is subject to our HR Privacy Notice

Our Benefits

Developing our employees professionally and personally strengthens our organization.

• A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.
• Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.
• Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development Training magazine lists Argo among the Training “Top 125” Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
• An inclusive culture that develops and sponsors erse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.
• Active community outreach and volunteer programs in addition to matching charitable gifts by 100%.
• A generous Employee Referral program that results in approximately 25% of all new hires annually.

Fireblocks is looking to hire a VP Customer Success to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Success Advocate I

(RE/Inside)

Opened Recently

Location WFH, United States of America

Job Id 329337

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.

The Role

The Customer Success Advocate I is a customer facing role aligned to our mid-markets and small-medium customer segments driving customer value and success through optimal utilization of Lumen solutions.

The Main Responsibilities

Customer Success

Demonstrates customer centricity through viewing the customer journey from the customers’ perspective, addressing their concerns and helping them better use our technology to meet their business goals/objectives. This is accomplished through execution motions around addressing low health scores, revenue growth, maintaining customers, onboarding new customers and taking incoming reactive requests.

• Provide personalized care through a combination of human and digital touchpoints to better serve high priority accounts and increase profitable revenue growth and retention
• Drive customer value realization of Lumen improving customer experience through consistent and relevant digitally led communication and proactive touchpoints
• Properly sets customer expectations and defines next steps, helping the customer feel prepared and satisfied throughout their journey
• Paves the way for Lumen to become thought partner, sharing relevant content with customers at the right time and acting as a technology guide for small customer with minimal IT expertise
• Onboard customers through orchestrating an organized kickoff experience leverage human-led and digital-led communications and touchpoints
• Prioritizes and responds to customer needs and guides customer to the best solution, positioning them for success
• Provides accurate and complete quote with clear understanding of contract and communicating with customer next steps
• Effectively delegate tasks and with support roles and ecosystem partners
• Completes all required training activity in a timely manner without additional follow up
• Manages revenue forecasting

Product Adoption & Value Realization– Manage and monitor product use and adoption, making sure customer gets the long-term results and value they expect

• Leverage digital and automated touchpoints driving customer value via the use of Lumen services
• Support full customer value realization and satisfaction with current product set, providing a clear view of adoption and utilization across customer-facing portals with varying utilization metrics by product
• Inform and educate on self service tools, adoption, and usage process
• Efficiently make changes to products based on customer needs
• Reinforces timely, meaningful, and coordinated customer communications before and during network changes

Additional Responsibilities

Upsell, Cross-sell and Expansion– with established trust and loyalty, seek to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities

• Demonstrate customer-centricity through centering cross-sell and up-sell conversations on customer needs and goals
• Efficiently make changes to products and services as customer business needs change

Risk and Renewal Management – Make renewal execution essentially a “non-event” by consistently managing/mitigating risk, building customer loyalty, raising customer advocacy, leveraging out-of-term rerates, and driving on-net migrations and revenue growth

• Communicate and Supports implementation of mitigation plans with cross-functional teams to de-risk accounts; handle urgent customer concerns and escalate internally when necessary
• Arm customers with appropriate information and self-serve options for efficient technical issue resolution
• Educate and guide customers to resources to ensure clarity with Lumen invoices, payment options and paths for swift resolution if necessary
• Drive proactive renewal communications before upcoming contract expiration
• Provide and submit orders for holistic renewal offers aligned to customer roadmap, including product retirements and migrations
• Lead renewal conversations with value achieved to date and value proposition of renewing and upgrading services

What We Look For in a Candidate

• Experience: 2+ years customer-facing, customer success and/or account management experience
• Education Level: Bachelor’s Degree or equivalent work experience
• Experience working with and supporting enterprise customers and responding to needs with empathy and integrity
• Strong communication and interpersonal skills with ability to build relationships within customer accounts
• Ability to problem solve on behalf of customers while adhering to internal policies and process
• Technical aptitude to learn the basics of data networking technologies, products, and features
• A high level of accuracy and attention to detail with good organizational capabilities
• Ability to prioritize and respond to customer data points and insights
• Prioritize high volume of tasks with strong time management skills
• Ability to quickly learn various software, web-based platforms, and systems in accessing data
• Working knowledge of MS Office suite

Salary Range

• Salary Min: 30375
• Salary Max: 67500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Inidual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Claims Contact Center Rep (Annuities)

locations

Work From Home, USA

Cedar Rapids, Iowa

time type

Full time

job requisition id

G00001035

Job Family

Customer Service

Who We Are

Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. We help people prepare by providing solutions that consider the whole picture.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology).

Job Description Summary

As the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Responsibilities:

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications:

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications:

• Understanding of retirement, life, and annuity investment products
• Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Working Conditions:

• May work varied shifts
• Your working location designation is Remote. Remote means that you will not be expected to work from a Company office location on a routine basis. When not working in a Company office location, you will be expected to work from your home or other approved workspace in the U.S.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The Salary for this position generally ranges between $31,500-$50,500 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Inidual Performance and is at Company discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

Inclusion & Diversity

Transamerica has made a strong commitment to inclusion and ersity, and we are proud to be an organization where all perspectives are valued. Transamerica has earned recognition for its strong efforts year-over-year, including from the Human Rights Campaign’s Foundation Corporate Equality Index, the Diversity Best Practices Inclusion Index, and Seramount’s 100 Best Companies list.

In addition, as part of Transamerica’s commitment to maintaining an inclusive workplace, the company sponsors employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of ersity. ERGs are open to all employees and provide a supportive environment for raising ersity awareness and promoting inclusive behavior.

Giving Back

Transamerica believes our responsibilities extend beyond our corporate walls. That’s why we created the Aegon Transamerica Foundation in 1994. Through a combination of financial grants and the volunteer commitment of our employees, this foundation supports nonprofit organizations focused on the education, health, and well-being of the communities where we live and work.

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Aegon’s roots go back more than 175 years to the first half of the nineteenth century. Since then, Aegon has grown into an international company, with businesses in the Americas, Europe, and Asia. Today, Aegon is one of the world’s leading financial services organizations, providing life insurance, pensions, and asset management. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and ersity.

What is Decentralized Masters?

Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times. We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.

Check us out here:

1. https://www.decen-masters.com/
2. https://www.trustpilot.com/review/decentralizedmasters.com

What will you be doing?

1. Lead 10 or more hour long live sessions per week teaching DeFi concepts from beginner to advanced students
2. Take responsibility, support and track the success of approximately 400 students per 6 months
3. Explain complex DeFi and crypto concepts in a ELI5 manner
4. Create research reports of various crypto projects
5. Share your knowledge of DeFi and crypto projects with the community
6. Write 2 short articles per week about DeFi, tools, projects, ecosystems and news
7. Take 1on1 calls with customers to help them learn and succeed in DeFi
8. Perform trading/technical and on-chain analysis to evaluate investments and identify trading opportunities

What will you bring?

• Must be able to work EST time zone.
• Experience leading education initiatives, programs, etc.
• Experience in fast paced environments
• Strong exposure in the DeFi community and social media presence
• Must be a user of DeFi
• Comprehensive understanding of the crypto/blockchain space
• Excellent interpersonal skills
• Excellent emotional intelligence
• Excellent written and verbal communication skills in English and the ability to discuss and explain technical concepts, solutions and architectures in a simplified manner
• Extreme open-mindedness to new ideas with a mindset of continuous learning

What do we offer you?

• Competitive salary
• Full time/40 hours a week
• Unlimited PTO
• Flexible work schedule
• Team off-sites
• Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!

Salary and compensation

Benefits

🌎 Distributed team

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

🥧 Pay in crypto

🚫 No politics at work

🎅 We hire old (and young)

Remote Customer Service Representative

REMOTE

Connecticut, United States

Operations

Full time

Description

Resource Innovations is seeking a Remote Customer Service Representative to join our growing East Coast team. As a Customer Service Representative with Resource Innovations, you will utilize your interpersonal skills to assist customers in achieving their energy saving goals.

We are looking for a motivated inidual to join our team to work full-time remotely. The ideal candidate is well-organized and service-oriented, able to track tasks on numerous projects while delivering exceptional service to clients and customers alike. The candidate will feel comfortable working in a fast-moving environment and following established processes and procedures. The candidate will place a premium on delivering high-quality customer service solutions, which improves customer experience and satisfaction with the program, our client, and organization.

Duties and Responsibilities:

• Maintains customer confidentiality at all times in accordance with established client policies and procedures.
• Provides customer service support to various Resource Innovations clients across the United States, including answering a multi-line phone system, email, and chat inquiries, ensuring a high level of customer satisfaction.
• Supports customers in making educated decisions about their energy usage, including a light level of technical support for products sold.
• Provides administrative support which includes, but is not limited to data entry, reporting, and electronic record keeping.
• Produces and maintains documents for the warehouse and office using Excel and other applications.
• Other duties as assigned.

Requirements

• Bilingual (Spanish preferred)
• Must be able to work independently with minimal supervision, follow detailed step-by-step directions, and meet deadlines
• Proficient in the Microsoft Office suite (Excel, Word, PowerPoint, Outlook, and Access); a computer skills test will be required as part of the interview process
• Excellent customer service skills, including a high level of follow up skill and professionalism.

Benefits

Resource Innovations offers competitive salaries based on candidate’s qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage ersity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable. Learn more at resource-innovations.com.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Binance is looking to hire a Community & Marketing Manager - Sweden to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

CUSTOMER EXPERIENCE ASSOCIATE

Minibar Delivery is looking for Customer Support Associates who will play an integral part in building our brand. We seek people who possess excellent interpersonal and communication skills, sound judgment, and the ability to comprehend processes and procedures. We are quickly expanding and looking for talented and experienced iniduals to join our team.

PRIMARY RESPONSIBILITIES (INCLUDING, BUT NOT LIMITED TO):

• Manage large amounts of incoming calls, emails, and texts.
• Demonstrate comfort and confidence handling customer and supplier concerns quickly and respectfully.
• Manage time and multi-task effectively; be productive and work efficiently with other team members.
• Diagnose and resolve technical problems with customers and suppliers.
• Go the extra mile to engage customers.
• Answer beer, wine, and spirits questions.

MINIMUM QUALIFICATIONS:

• At least one year of experience with customer service.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at all times.
• Ability to work evenings and weekends (or days or flexible depending on the role we are filling).
• Flexibility to adapt to any environment.
• Must have a high school diploma and be at least 21 years old.
• Experience working remotely a plus.
• Must be reliable, consistent, hard-working, and a team player!

Location: Remote

ABOUT MINIBAR

Minibar provides on-demand delivery of wine, spirits, beer & mixers in more than 15 cities throughout the U.S. We give users a better way to shop; connecting them to local liquor stores to offer the best selection of products. You order food with a tap, book a car from an app, and now get your alcohol in a snap!

WHY MINIBAR

If you are looking to be a part of something that will revolutionize an industry, this is the job for you. There are no limits to your role here and we want everyone to have ownership and be excited about what we are building! We are creating an open, fun environment with a work hard, play hard mentality.

Customer Care Supervisor

locations

Remote, United States

time type

Full time

job requisition id

REQ – 02414

Company : ABC Fitness Solutions

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

This position is directly responsible for the day-to-day operation of the call center and is directly responsible for the overall productivity of the call center.

WHAT YOU’LL DO:

• Responsible for supervising the daily activities of all assigned employees and their daily tasks as needed
• Manage employee activity and development
  • Scheduling and attendance issues
  • Disciplinary issues including recommendations for terminations
  • Performance evaluations
  • Communication with employees of changes to current systems
  • Monitoring inidual standards
    • Attendance
    • Call quality
    • Schedule adherence
    • Talk time
• Manage departmental standards
  • Customer service/call quality
  • Hold time
  • Service level
  • Answer speed
  • Abandoned rate
• Manage daily call center activity
  • Staffing
  • Reports
  • Tracking attendance
  • Payroll
  • Productivity
  • Assisting the representatives with questions concerning accounts

• Conduct performance-based coaching
• Improve employee performance by implementing customized agent training and development plans, using available reports, feedback and call analytics information
• Provide employees with timely, effective, and accurate performance reporting and information, including leading regular team meetings.
• Responsible for the overall quality of service provided by the department for our clients
• Responsible for the growth and development of both the leaders and the representatives within the Customer Care center.
• Share best practices and suggestions for performance improvement both within their team and throughout the Customer Care center.
• Develop and implement reward and recognition programs, projects, and initiatives
• Any other duties as assigned by leadership
• Regular and reliable attendance required
• Directly supervises their Customer Care Team Lead and up to 25 representatives and all their daily activities; Responsible for meeting the production guidelines and ensuring the quality of service of the call center

WHAT YOU’LL NEED:

• Must type 40 WPM
• Experience with the i870, Microsoft Word, Excel, Power Point, MS Teams, Outlook
• Experience with Ignite suite preferred but not required
• Must be able to accurately and effectively communicate direction with other departmental staff members both verbally and in writing
• Ability to multi-task in a fast-paced environment
• Strong organizational and time management skills
• Must be extremely detail-oriented and able to make sound decisions
• Must be able to evaluate employee performance and communicate the information to the employee
• Demonstrated leadership qualities
• Maintain a quiet to moderate noise level work area
• Fast paced and positive
• Rotating schedule to assure supervisory coverage in the evenings and possibly on Saturdays.
• Must be flexible to work additional hours if needs of the business so dictate.
• Employee may be required to furnish mobile services and devices necessary to receive business communications on a continual basis; including voice, text, email, and ability to connect to ABC’s enterprise email server
• Excellent verbal and written communication skills
• Bi-lingual is a plus but not required
• High school diploma or equivalent
• 1 to 2 year supervisory experience in a call center environment.
• 7 years of relevant experience (less required with degree)

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture Best Life, One Team, Growth Mindset
• Time Off with our open PTO policy, you pick when you want time off when it’s best for you!
• Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave we offer leave for when your family grows by two feet or four paws!
• Fitness Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP we get you help when you need it. Period.
• Calm App +4 enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! so many benefits we couldn’t even fit them all here!

We’re committed to ersity and passion, and encourage you to apply, even if you don’t tick all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 31 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Customer Service Specialist

Entry

Requisition ID: 1282

At Nordic Naturals, we take pride in crafting foundational nutrients to help people all over the world live healthy lives. Our mission is to give people, pets, and families the highest-quality nutrients possible to be well and support optimal health. This seemingly simple mission of global health relies on a dedicated team of motivated employees who share our passion for nutrition and wellness. Join us and discover how rewarding it can be to make a living while contributing to a truly great cause.

A career with Nordic Naturals is more than just a job. Every day, our employees bring out the best in each other by drawing on inidual strengths to achieve company-wide goals. Every person at Nordic Naturals plays a role in our company’s success, and this creates an inspiring atmosphere of trust and collaboration, with ample opportunity for professional growth. We care deeply about what we do, and how we do it.

It’s easy to love what you do when your job is to help others be healthy.

As a Customer Service Specialist, you will maintain the day to day customer-facing interactions through phones, email and chat. In this role, you will focus on delighting our customers by delivering first class customer service to include, but not limited to, order processing, subscription management and product questions.

This is a remote position for those who live outside of 40 miles from Nordic Natural’s headquarters in Watsonville, CA. Our culture is very important to us and for team members who live inside of the 40 mile radius we expect them to be onsite 3 days a week to help support our collaborative community.

Reasonable Accommodations Statement

To accomplish this job successfully, an inidual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified iniduals with disabilities to perform the essential functions.

In this role you will:

• Respond to customer inquiries in a professional, cordial and timely manner, delivering accurate and complete responses via email, phones and chat.
• Resolves product or service issues by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Share product knowledge and assist with product selection.
• Resolve billing and technical issues and provide order status information.
• Assist customers with subscription, tracking and account management
• Become a product knowledge expert by learning about our health and wellness products, and the differences for products on each channel (Pro; Retail; Ecom & Marketplace)
• Provide first class customer service at all times (email, phones, chat)
• Adhere to company policies on pricing, shipping, and discounts.
• Work modified hours to accommodate our east coast / west coast customers by starting at 6:00 a.m. or finishing at 4:30 p.m.
• All other duties as assigned.

Qualifications:

• Positive – Maintains a positive view of all situations and leads by example in every interaction
• Time Management – Prioritizes work and moves through volumes quickly, efficiently and accurately to meet performance KPI’s.
• Pro-active – Looks to support colleagues when the need arises and is always willing to take on new areas of opportunity
• Accountable Takes ownership for responsibilities, acknowledges and learns from mistakes
• Detailed- Must be able to pay attention to details and enter orders with minimal errors
• Multi-tasker- Ability to balance, prioritize and maintain various daily tasks and move through large volumes quickly
• Independent Must be self-motivated and able to manage obligations without direct supervision.
• Communication – Ability to communicate effectively with others using spoken and written word clearly and concisely.
• Customer Oriented – Takes care of the customers’ needs while following company procedures.
• Enthusiastic – Ability to bring energy to the performance of a task and delight the customer
• Self Motivated – Driven inidual that is inspired to perform a task to the best of ones ability using his or her own drive or initiative.
• Growth – A desire to grow within the department and/or company in order to build a successful professional career with Nordic Naturals

Skills & Abilities:

• Must be proficient with MS Office, Zendesk, Shopify, Chat, Phones. Knowledge and/or understanding of SAP and Salesforce would be beneficial but not necessary
• Six months to one year related experience

Pay & Benefits:

The estimated pay for this role is between $20-22 per hour.

This pay is an estimate, and the exact compensation may vary depending on an applicant’s location, skills, prior experience, professional qualifications, and other relevant factors. Additional compensation may also include incentive compensation (i.e. bonus or commission), if applicable.

At Nordic Naturals, the health and wellness of our employees is a top priority! As a result, we offer an attractive and comprehensive benefits program which includes:

• Multiple Health Plan Options
• Dental & Vision Benefits
• Employer Paid Life Insurance
• 401(k) Retirement Plan (up to 4% Employer Match)
• Employer Contributions Vested @100% after Eligibility Period
• PTO (Paid Time Off)
• Paid Holidays (9 Annually)
• 3 Weeks of Paid Sabbatical (Every 5 yrs.)
• HSA & FSA Account Options
• Voluntary Life, AD&D & Supplemental Insurance Options
• Mental Health, Multiple EAP, and Wellness Plans
• Free and Discounted Nordic Naturals Products
• Multiple Employer Paid Professional Development Programs

Nordic Naturals is an equal opportunity employer. A pre-employment drug screening and background check are conditions of employment.

At Nordic Naturals, we’re committed to delivering the world’s safest, most effective nutrients essential to health. Our award-winning omega-3 fish oil and other foundational nutrients are research supported, expertly formulated, rigorously tested, proven effective and, best of all, great tasting. With products for the whole family, we deliver the nutrients essential for healthy living.

Nordic Naturals has been revolutionizing omega-3s since 1995, pioneering a new definition of fish oil as it relates to purity, freshness, taste, and dosage. Headquartered in Watsonville, CA, the company has expanded beyond solely omega-3s and offers complementary, foundational nutrients essential to health. Our portfolio, which is distributed to over 35 countries, includes more than 200 products in a variety of flavors and formulations for adults, kids, athletes, and pets. Family owned; Nordic Naturals works passionately to see generations of healthier, happier people around the world.

Customer Support representative

About Mira

We are Mira, a leading provider of assisted reproductive technology that helps couples and iniduals who are having trouble getting pregnant. We started our company because we want to help women with their fertility journey, empower them with the best technology and information, and help them to reach their fertility goals.

We know that many women face fertility challenges when they try to start a family. The lack of awareness and information about our own fertility levels gives women tons of guesswork during their trying-to-conceive (TTC) journey. With a focus on personalized care and cutting-edge technology, we are committed to helping our customers achieve the highest possible success rates and the best possible outcomes.

About the position

We are a women’s health consumer product company. We are looking for a team/inidual to help us with customer support functions. Specifically, we need help with management, replies, live chat, and social media comment replies. You must be in the US time zone for at least 4 hours per day.

Responsibilities:

• Answer, tag, and escalate customer complaints within 2 hours after the complaint submitted
• Answer comments on social media within 24 hours after they are posted
• Reply to the direct message on social media within 2 hours
• Proactively greet customers when they come to the website to help with conversion. Be on chat 4 hours per day, US time
• Make calls if needed
• Address and escalate customer issues on chat

Requirements

• Must know Kustomer very well or similar platforms
• Be able to talk about consumer medical product
• Must be able to work in the US time zone
• Answer every incoming chat after 15 seconds of the chat request
• Native or fluent written English
• Previous experience on how to talk to female consumers
• Use a warm and positive tone to keep customers happy

Details

• The role is a remote position, with a 40-hour workweek.

What we offer

• You will work with a dedicated, highly-engaged, international team of professionals who are passionate about helping couples and iniduals start their families
• We have a fast paced and collaborative work environment where we encourage open communication, ownership and independence
• If addition to competitive salary we offer performance-based bonus system based on OKR
• Benefits: paid vacation, holidays, and sick leaves,
• We provide professional development opportunities training courses, workshops and seminars

Customer Service – Spanish Bilingual

Location: Remote, US

Category: Customer Service

Requisition ID: 8305

Job Description

Wayfair is seeking Full Time Work from Home Spanish Customer Service Representatives.

The Wayfair Opportunity:

At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.

This isn’t just about taking another phone call this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You’ll play a crucial role by providing a best in class experience when it’s most needed. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them.

You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications.

No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.

What Does a Service Associate Do?

• Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we’re ready and available to help our customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.
• Handle a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.
• Meet Our High Performance Bar: You’ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.
• Engage Customers: You’ll need a passion for people. You’ll be the voice of Wayfair and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more.
• Listen Actively and Show Empathy: You will actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problem.
• De-Escalate Customer Concerns: Most customers contact us because they’ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.
• Problem Solve: Solutions aren’t a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. You’ll need to think analytically to solve customer problems in a first contact resolution approach.
• Multitask: You’ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis.
• Escalate Systemic Issues: Help us continuously improve. You’ll identify areas where improvement is needed on behalf of Wayfair customers and share any trends with leadership.

What are the Pay & Benefits?:

Pay:

• Hourly Pay Rate: $16.60 (tenure increases starting as early as 6 months)
• Quarterly Performance Bonuses (up to $2,200)
• Referral Bonus ($500 per eligible referral)

Benefits:

• Health, Vision and Dental Insurances (coverage starts on Day 1!)
• 401(k) with company match up to 4%
• Paid Time Off (start accruing time immediately)
• 7 Paid Federal Holidays and 1 Floating Holiday
• Paid / Unpaid Parental Leave options
• Eligible Tuition Reimbursement (up to $5,250)
• Wayfair Employee Discount
• Volunteer Day for Community Service (Paid Day Off)

What are the Requirements?

• You must be 18 years of age or older.
• You must be able to read, write and understand the following languages: Spanish and English.
• You must hold a High School Diploma, GED, or equivalent.
• You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.
• A knowledge of working within Windows Operating Systems or equivalent.
• A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)
• Wayfair wants to ensure your success, this is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time.
• Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.

Why Wayfair Customer Service?

At Wayfair, we care about our customers. Whether it’s over the phone or through chat or email, this fast-paced environment allows us to provide solutions and ensure a seamless delivery experience wherever our customers feel most comfortable. We empower our award-winning Customer Service team to balance technology and human empathy to build customer trust and loyalty. We’ll provide the training, tools, and equipmentall you need is a love for problem solving and a dedication to a phenomenal customer experience.

About Wayfair LLC:

Wayfair is one of the world’s largest online destinations and we’re reinventing the way people shop for their homes. Why the name Wayfair? The truth is, it was just two words that sounded good together. But over time, our guests built this brand alongside us and gave our pinwheel logo more purpose and meaning than we ever could have dreamed and that’s the best definition we could ask for.

Wayfair now offers over 22 million products across five distinct brands – Wayfair.com, AllModern, Birch Lane, Joss & Main and Perigold. The company employs more than 16,000 people and is headquartered in Boston, Massachusetts with operations throughout North America and Europe.

Wayfair is driven by a world-class team with the future always in mind. We are constantly striving to help everyone, anywhere, and work to help people create and decorate spaces that feel like home. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Assistance for Iniduals with Disabilities

Wayfair is fully committed to providing equal opportunities for all iniduals, including iniduals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified iniduals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here.

About Wayfair Inc.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Customer Support Agent (Contract)

Customer Support – Remote – Contracted

**Please note: This is a temporary position ideally from July – December. This position will be working the hours of 1pm – 9pm PST (Monday – Friday) to help best serve our global customers.

This is also a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it is safe to do so, there may be times in which this role would be required to travel to a local office for in person collaborations with your team.

Being a Customer Support Agent at iManage means…

You are ready to jump into one of iManage’s newest and exciting teams to support the global end users of our product and help them achieve success. Our Closing Folders team helps to automate the management of closing checklists, signature pages, and closing books in complex corporate legal transactions. As a part of a small team, you will learn everything there is to know about our product and customers.

This team is filled with easygoing and passionate iniduals, so you’ll have the opportunity to learn new things at your own pace while taking pride in the work you put in. We value innovation and out of the box thinking to solve complex business problems and identify opportunities for our technology to evolve – it is about curiosity, creativity, and a commitment to excellence in an everchanging environment. At iManage, you will make your mark on a collaborative team while growing your career and having fun along the way!

iM Responsible For…

• Responding to global customer inquiries over phone and email in a timely manner
• Supporting our product roadmap by reporting feedback from our customers to leadership
• Helping to create marketing collateral such as monthly newsletters, technical documentation and help center articles
• Working with our internal teams to test new features and report bugs in the product
• Helping with special projects to keep our team running such as: supporting day to day operations, maintaining external service agreements, and assisting in the onboarding activities for our new employees and customers

iM Qualified Because I Have…

• A Bachelor’s degree in Communication or related field
• Previous customer service experience
• Excellent communication skills both written and verbal
• Passion for technology and knowledge of basic computer programs (Microsoft Office Suite)
• A can-do attitude and ability to handle multiple priorities in an organized manner

iM Getting To…

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments.
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
• Join an innovative, industry leading SaaS company that is continuing to grow & scale!

About iManage…

iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

#LI-AH1

Customer Agent I: West Coast – Velocity Black (Remote)

Apply

locations

US Remote

Recruiting: US Remote, United States of America

Customer Agent I: West Coast – Velocity Black (Remote)

We’re excited to share that Capital One US has now acquired Velocity Black, a digital concierge company. Take a look at the announcement here.

Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It’s concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, ersity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values erse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

We are looking for someone passionate about customer experience with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level

General Responsibilities:

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and retail.
• Sourcing content ideas to submit to our Content Team on a weekly basis
• Completing end-to-end member requests

What we are looking for:

• Adaptability and multitasking
• ‘Yes first’ mentality
• General knowledge of high end experiences, luxury goods, and restaurants
• Experience working with high net worth iniduals and clients
• Entrepreneurial, problem-solving attitude
• Excellent, clear and effective verbal and written communication skills
• Experience in a collaborative and transparent environment
• Ability to work in high-pressure environment with tight deadlines
• Flexible working hours – available to work on evenings and weekends

BasicQualifications:

• High School Diploma, GED, or Equivalent Certification

Preferred Qualifications:

• At least 1 year of Retail, Sales, or Customer Service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $56,800 – $64,800 for Premium Customer Agent I

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving customer questions. This will have the option to be remote.

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Salary and compensation

Benefits

💰 401(k)

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Paid time off

🖥 Home office budget

🎅 We hire old (and young)

Customer Service Representative

WORK FROM HOME, UNITED STATES 

SUPPORTNINJA CAREERS CUSTOMER SUPPORT

FULL TIME

REMOTE

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

Job Summary:

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

Job Responsibilities:

• Responds promptly and professionally to customer inquiries via phone, email, or chat
• Provides accurate information about products and services to customers
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

Minimum Qualifications:

• Must have high school diploma or equivalent
• Must be 18 years of age or older
• 6 months customer service experience or equivalent
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Ninja Perks and Benefits:

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow as a Customer Service Representative! Are you ready?

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off
• Opportunities for skills training and personal and professional development
• Employee Referral Program

$15 – $15 an hour

*This job description is not all inclusive and may include other duties and responsibilities based on business needs.

Customer Service Associate – Remote

locations: United States

time type: Full time

job requisition id: R0006050

In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you’ll never have to wonder where you are in the process. Additionally, we can easily send pertinent documents to you for your review. Once you create the account, you may apply to any position you feel is a good fit without having to re-enter information. Thank you for your interest in Lumeris.

Position: Customer Service Associate – Remote

Position Summary:

Responsible for answering calls clearly and concisely, responding to questions, and providing guidance on transactions, inquiries, or complaints from both internal and external customers. Documents and resolves inquiries by using established best practices and educates members about available products and services, while adhering to compliance requirements and Centers for Medicare and Medicaid Services (CMS) standards.

Job Description:

Primary Responsibilities

• Responds to customer calls accurately and professionally including correct grammar and a friendly tone while also demonstrating a genuine delight to serve.
• Resolves customer service inquiries for 1-2 communities which could include benefit and eligibility information, billing and payment issues, customer material requests, physician assignments, authorization for treatment, and Explanation of Benefits (EOB).
• Handles escalated situations and acts urgently when necessary
• Makes outbound calls to members, providers, pharmacies, and/or hospitals etc. to resolve issues as needed.
• Investigates and responds to general inquiries while documenting in the system as appropriate.
• Interacts with other departments including Enrollment and Medical Management to resolve issues.
• Adheres to compliance requirements and CMS standards.
• Provides first call resolution for all customers.

Qualifications

• High School diploma, GED, or equivalent
• Familiarity with computer, Windows PC applications, and the ability to learn new and complex computer system applications
• Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
• Solid verbal communication skills including the ability to speak to associates and customers at all levels
• Ability to be detail oriented and organized
• Strong investigative and problem-solving skills
• Ability to read, comprehend, and accurately follow instructions in a constantly changing environment
• Strong commitment to Service Excellence and delivering a customer service experience that results in a Five Star CMS rating.
• Ability to work flexible hours including weekends during part of the year as well as overtime when needed; Call Center is open 7a-10p CT and schedules will vary within that timeframe based on business need

Preferred:

• 6+ months of related experience
• Prior health care or insurance experience
• Bi-lingual

Working Conditions

• While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

• The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential job duties and responsibilities.

#LI-REMOTE

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is: $14.66-$17.55

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Member Facing Position:

Location: United States

Time Type: Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Bitrefill is looking to hire a Customer Service Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Supervisor, Member Services

Remote

Full Time

Operations

Manager/Supervisor

Member Services Supervisor – Brightside Health – 100% Remote in U.S.

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are looking for a Supervisor to help support escalated daily member interaction activities, support team members, including escalated telephone, chat, and email inquiries. Supervisors work directly with team members to resolve all non-clinical service questions or issues. Responsible for ensuring all incoming member inquiries are addressed in an accurate and efficient manner and team members are receiving ongoing support, coaching, and feedback.

Schedule: 9am-6pm EST Monday-Friday with potential for weekend shifts

What you’ll be doing as Member Services Supervisor:

Tickets, Chat, and Phone Interactions

• Review team metric results and develop proactive strategies to support representative performance
• Ensure tickets, voicemails, chats are on par with quality standards by completing required interaction reviews and providing feedback
• Foster a supportive environment for team member learning and growth
• Ensure representative schedule adherence
• Lead collaboration efforts between Pre and Post Purchase teams, identifying and raising inefficient processes and suggested solutions
• Participate in the floor coverage rotation ensuring timely support for ad hoc representative questions and escalations
• Model and demonstrate high quality standards and empathy, mastery when dealing with irate or difficult interactions
• Actively participate in hiring/interviewing qualified applicants
• Lead monthly team staff meeting to provide refreshers and updates on company and departmental policies and flows
• Supervise up to 9 direct reports
• Meet with each direct report once weekly to discuss performance and goals
• Meet weekly with Manager to discuss projects, blockers, status of direct reports and highlight any additional training needs
• Support day-to-day Member Service operations including taking phone calls and responding to emails
• Solve routine and complex issues; escalating member issues to the appropriate teams
• Escalate and/or triage issues as needed

Requirements:

• Have supervised customer-facing representatives in a call-center, pharmacy, medical office, or fast-paced startup or have reached expertise and spent time in the Lead Member Services Representative role at Brightside
• Have experience coaching, providing feedback, motivating team members
• Have a service mindset – you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members
• Are a proactive problem solver
• Can take initiative and thrive in a semi-structured and dynamic work environment
• Are an effective oral and written communicator without feeling flustered when challenged
• Are passionate about helping mental health care patients obtain access to care
• Are driven to have a positive impact
• Have a BA/BS degree (preferred)

Benefits:

• A competitive salary
• Stock options so you have equity
• Fully paid for comprehensive health care (medical, dental, vision)
• Pet Insurance
• Life Insurance & Short / Long Term Disability
• 401k Plan
• Unlimited PTO and sick leave
• Parental Leave
• Work remotely and whatever schedule works best for you
• Additional memberships and perks

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of ersity and want you to bring your whole self to work every single day.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

We know that ersity makes for the best problem-solving and creative thinking, and are committed to equity and inclusion. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for. We’re an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

Client Contact Representative

locations

Remote US

time type

Full time

job requisition id

JR103960

POSITION SUMMARY:

The Client Contact Representative serves clients by providing product and service expertise to client requests or concerns to help maintain a high client retention level. The Client Contact Representative will be responsible for managing multiple modes of communication in a timely manner which include incoming calls, emails, and website requests. This position will require a comprehensive understanding of our customer service policies and know when issues need to be escalated to management for resolution. All interactions require a high level of professionalism to uphold the firm’s positive reputation.

PRIMARY RESPONSIBILITIES:

• Maintains a concern for timeliness and completeness when interacting with clients, brokers or insurance company partners to create a positive experience.
• Documents all activity in on-line client file to ensure quality and responsiveness.
• Personally, provides prompt, efficient, high-quality service to all client.
• Resolves product or service problems by clarifying the customer’s complaint and recommending the best solution to solve the problem.
• Attracts potential customers by answering product and service questions. Makes suggestions about other products and services based on client needs.
• Maintains a quality result by following established procedures and making recommendation for changes.
• Open, cancels and updates client policy information based on requests received

EDUCATION AND EXPERIENCE REQUIREMENTS:

• A current NC Property & Casualty license (or equivalent state insurance license) or be willing and able to obtain required license within the first three (3) months of employment
• Experience: 2 years in a client contact center preferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• The ability to learn insurance products and grow in product knowledge.
• The ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable terms.
• Bilingual in English and Spanish preferred.
• Capable of multi-tasking and prioritizing workloads while adhering to deadlines.
• The ability to interact and communicate effectively in a team environment to share knowledge and manage workflows.
• Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture.

TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to learn any other appropriate program or software system used by the firm as necessary.

#LI-MF1

#LI-REMOTE

Clinical Assistant

Chattanooga, TN 37402 | Fully Remote

Industry: Administrative/Clerical

Job Number: 187280

Pay Rate: $18-$25.50 per hour

Job Description

Remote with US, no 3rd party submissions, no C2C

Job Profile Summary

Job Responsibilities

• Screen incoming calls and/or faxes or other digital format for UM and/or CM and direct calls/faxes/other digital requests to the appropriate area. Identify and refer cases appropriately to the Case Management and/or Transition of Care department.
• Receiving, investigating and resolving customer inquiries and claims. Maintain departmental goals. Perform projects, review and handle reports as assigned.
• Load complete organization determination/notification for services designed by internal policy. Clearly document and key data in to the appropriate system using departmental guidelines.
• Interact with membership, hospital and provider staff, advising of UM decision, status organization determinations, giving direction as necessary.
• Search for and key appropriate diagnosis and /or procedure code as part of the notification /prior authorization process.
• Must be able to pass required testing.
• Participation and attendance are mandatory.
• This position requires flexibility, due to rotations in schedules, and requires adherence to assigned schedules.
• Work overtime as required

Job Requirements

Job Qualifications

Education

• High School Diploma or equivalent Experience
• 1 year – Customer service experience is required

Skills\Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment o Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations
• Extensive knowledge of all aspects of Utilization Management, Care Management, and Behavioral Health.
• Knowledge and understanding of Medical terminology
• Solid knowledge and understanding of provider reimbursement methodologies, ICD-9-CM, CPT, HCPCS and UB-92 coding, UHDDS coding guidelines, AHA Coding Clinic
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Additional Information

HKA Enterprises is a global workforce solutions firm. If you’re seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

HKA Enterprises is a global workforce solutions firm. If you’re seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

Client Services Representative

PALO ALTO, CA (OPEN TO US-BASED REMOTE)

PRODUCT SUPPORT – CLIENT SERVICES

FULL-TIME

REMOTE

APPLY FOR THIS JOB

The traditional financial industry was not built to put the interests of clients first. At Wealthfront, we’re committed to building products and services that are designed to earn our clients more and make it easy to bank, invest, and plan for the future. And we don’t want to stop there – our vision is to optimize our clients’ money across spending, savings, and investments, putting it all to work effortlessly. Deposit a paycheck with Wealthfront and, with the click of a button, our clients can have us automate the rest. Our software can top off emergency funds, pay all of our clients’ bills, and even invest the rest to help meet their goals. We call this future Self-Driving Money™.

Being a Client Services Representative at Wealthfront offers unique opportunities when compared to other roles that require a Series 7. The one that stands out most is that you would work for a company that actually intends to act in our clients’ best financial interest and treating clients like we’d like to be treated. We always try to remove the traditional financial jargon and communicate with our clients in a clear and honest manner. By working at Wealthfront, you get to work at a company that doesn’t require you to justify the unjustifiable, like high fees and actions that may not be in your best interest, because, at Wealthfront, we put our clients’ interests first.

Responsibilities

• Provide exceptional customer service through email and phone communication
• Help our clients use our product better through online tools and resources
• Work with our operations teams to resolve client issues
• Be the voice of the customer by noticing and highlighting action items needed to improve the customer experience and delight our clients
• Assess client information and approve fund transfers
• Assist clients in understanding asset allocation and explain investment risk profiles
• Assist clients in understanding and analyzing the performance of their investments, and the potential impacts of client risk decisions.

Requirements

• 1+ years of experience in retail banking, wealth management, asset management, and/or fintech
• Experience in a client facing role is preferred
• Strong communication skills; able to explain complicated concepts to clients as well as team members
• Able to partner with multiple stakeholders, including other teams and senior executives
• Comfortable with being independent and learning new concepts quickly
• Excited about our mission statement
• Passion for delighting clients
• Series 7 and 66 preferred (or must be obtained within 3 months of joining)

Estimated annual salary range: $55,000 – $65,000 USD plus equity. Benefits include medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, and more!

Everyone across the financial spectrum deserves to live secure and rewarding lives. In order to successfully serve clients across the United States, the Wealthfront team is focused on hiring team members with a erse range of backgrounds, experiences and perspectives. We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Title: Customer Support Associate (Part-time)

Location: United States/Remote

What is Underdog?

Founded by a team of industry veterans, Underdog was born with the idea that bringing strategic innovation to sports gaming and entertainment is the key to success in an exceptionally competitive market. Underdog has quickly established itself as a leader in the space, and is committed to building the best sports gaming platform in the industry — and supporting the most passionate community of sports fans while doing it!

At Underdog, we’re not only about creating these awesome products, but also about growing our culture of passion, ownership, and fun! We believe that great companies are made out of great people. Our continual aim is to create an inclusive environment for everyone, at all levels, to achieve their highest potential at work.

As a member of the support team, you will be the first point of contact for our users and will serve as an extension of their voices to ensure they feel heard and understood. Underdog’s aim is to set a new industry standard for what customer support and customer interaction should be like and through your direct, transparent, and friendly support we will strive to build a community that is not only loyal to the brand but proud to be a part of Underdog’s journey.

Please note, Underdog is a US based company and no sponsorship is available for this position at this time.

What you’ll do:

• Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
• Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
• Create a lasting impression on every user through transparent, open, and honest communication
• Assist with account & payment reviews in order to ensure users are appropriately using Underdog as it was intended to be used
• Show up everyday with a positive attitude and excited to help the team collectively reach its goals
• Deliver exceptional customer support via email, addressing inquiries related to account management and financial transactions
• Expertly resolve Pick’em and Draft-related inquiries with precision and efficiency
• Offer comprehensive technical assistance to both Web and Mobile app users
• Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Who you are:

• Flexible weekday & weekend availability, for a productive 25 hour work week
• An optimistic and proactive inidual, dedicated to finding solutions
• A versatile team player, adept at navigating erse situations with ease
• A clear and concise communicator, with an emphasis on writing skills
• A receptive inidual who embraces new perspectives and approaches
• An insatiably curious learner, driven to acquire new knowledge daily
• A customer service expert, delivering exceptional support by showcasing deep product expertise
• Proficient multitasker, committed to delivering high-quality work across various tasks

Even better if you have

• Experience with Zendesk (or other ticketing processor systems)
• Fantasy Sports and/or Sports Betting knowledge
• 1-2 years of customer support or related experience
• BA/BS from an accredited college or university

Underdog Sports is firmly committed to equity, inclusion, and ersity. Our unique culture was built on the foundation of a safe and inclusive environment for people of all backgrounds. We highly value the mental, physical, and emotional health of our employees, and are continuously asking ourselves: what can we do better? Underdog is an equal opportunity employer and doesn’t discriminate on the basis of creed, race, sexual orientation, gender, age, disability status or any other defining characteristic. Our targeted compensation rate for this position is between $18 and $25 an hour.

Customer Operations Specialist

locations

Statewide

time type Full time

job requisition id RC64814

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world’s largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the ersity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

The American Red Cross is currently seeking a Customer Operations Specialist This is a work from home position, open to candidates that live in the continental United States.

WHAT YOU NEED TO KNOW: Reports to the Manager, Customer Operations and is responsible for ensuring compliance and adherence with all financial operational and administrative processes. Responsible for processes related to customer credit disposition, sales tax administration, disputes, financial compliance, revenue recognition and accounts receivable activity. Works with the Finance and the sales teams supporting pre-sales customer set-up and invoice resolution issues. Works operational processes to complete requests and monitors customer accounts to ensure financial terms and conditions including credit approvals have been properly authorized and executed. Responsible for the management and accurate application of sales tax exemptions and annual review of sales tax exemption certificates

This position will directly support the implementation of all enterprise-wide applications as they relate to the financial management process to include the Training Services LMS, CFS and Salesforce.com.

WHERE YOUR CAREER IS A FORCE FOR GOOD

• Business Operations: Supports financial administrative processes for all sales channels. Ensures compliance with processes, policies, and directives as they relate to discount couponing, credit approval, invoice resolution, and collections. Works closely with Finance team to ensure accounts receivables are managed appropriately and that sales teams are not acquiring new business with delinquent accounts.
• Responsible for the review/modification of regulatory financial process documents.
• Research/discusses complex process financial transactions and resolves issues with the appropriate unit, SME and/or process owner.
• Perform activities required to investigate system deficiencies, errors and discrepancies. Clearly document evidence and submit to governing authority
• Customer Operations: Supports new initiatives to improve customer’s operational experience. Contributes to the assessment of back-office business processes, recommends alternatives and supports implementation. Ensure consistency, quality and timeliness of processes.
• Review and complete vendor authorization documents. Assess information required, provide input/make modifications as needed, review with OGC when appropriate.
• Perform review/editing activities to ensure compliance with financial control requirements, state regulations, and process directives.
• Responsible for keeping abreast of updates to the eCommerce platform
• Case Management: Utilizing the Case Management System, ensures all open cases are addressed within prescribed timeframes. Works closely with Sales and Finance team to resolve accounts receivable issues and disputes. Assesses dispute case log to identify and address trends to reduce invoice errors.

Standard Schedule: Monday-Friday 8:30am-5:00pm or 9:00am-5:30pm. Hours can vary based on time zones.

Pay Information: The salary range for this position is $69,900–$76,890. Note: that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

WHAT YOU NEED TO SUCCEED:

• Education – 4-year college degree or equivalent combination of education and experience
• Experience: Minimum 4-7 years related experience required. Unit experience or technical qualification is desirable.
• Must have a “can do”/do it now” mentality and the ability to overcome obstacles, both technical and non-technical.
• Strong analytical and problem solving to trouble shoot and bring issues to resolution
• Work requires professional written and verbal communication and interpersonal skills. Ability to simultaneously manage several projects with focused planning and organizing skills. Ability to participate in and help facilitate group meetings.
• Intermediate computer skills and demonstrated ability to utilize MS Office program and Salesforce.com or similar client relationship management applications.
• Ability to travel 10%.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by iniduals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Someone with strong experience in Salesforce, detail oriented, critical thinker, and excellent customer service

BENEFITS FOR YOU:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 4% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

CoinTracker is looking to hire a Support Ops Program Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Hi,

I’m Nick, I started Wethrift 5 years ago.

We’re a small team of 6 people building products that help shoppers save money online.

We’d like to invite you to apply to be our 7th, our Affiliate Partnerships Manager, a key role in our team to help grow and manage our broad range of affiliate partnerships.

We like working as part of a small team, it’s part who we are, and we plan to keep things that way. You’ll be joining Engineers Matt and Sam, Biljana our Operations Manager, Junior Dev Andrea, and Kara our Content Lead.

Staying small allows us to be nimble, flexible, and profitable - we spend a lot of our time experimenting and testing new ideas at a pace that larger companies just can’t keep up with.

We ship quickly, have few meetings, and work on products that are used by millions of people each month.

Our Affiliate Partnerships Manager will be responsible for researching new affiliate monetisation opportunities to help us monetise our traffic, developing new affiliate partnerships with online merchants and managing our existing affiliate partnerships.

Don’t worry if you don’t know much about affiliate marketing - we will teach you everything you need to know.

As our affiliate partnerships manager, you will be responsible for:

• Currently living in Europe, Asia, or Oceania.
• Communicating effectively via email with our affiliate partners.
• Managing our existing affiliate partnerships using our custom CMS and database platform.
• Researching and applying for new affiliate programs.
• Reporting on the performance of our existing affiliate partnerships.

If you have some of the following skills and experience I’d encourage you to apply. Don’t worry if you don’t meet all of the criteria:

• Have effective communication skills, especially via email.
• Have experience communicating with customers, clients or partners via email.
• Have experience working in ecommerce, online marketing, or affiliate marketing.
• Have experience using content management systems, database platforms, or spreadsheets.
• Are a creative, technical thinker who can proactively find ways to automate repetitive tasks and optimise processes.

We’re based in Melbourne, Australia, but you don’t have to be. We work remotely, on our own schedules.

If you’ve got a growing family, a side-project that you want to spend more time on, or you just don’t like working full-time, I think we might get along. We’re comfortable with all sorts of working arrangements.

If you’d like to know more - please get in touch with any questions.

If you’d like to apply - please fill out our application form and tell me about your experience, what motivates you, and what you’re looking for in a job.

Our recruitment process usually involves:

• A brief application form
• A short screening call
• A paid test task (around 1 hour)
• A 1-2 hour interview

Cheers,

Salary and compensation

Benefits

🌎 Distributed team

⏰ Async

🏖 Paid time off

🏔 Company retreats

🏬 Coworking budget

👀 No monitoring system

Customer Support Representative

Location: Remote

Department: Veya

Type: Full Time

Min. Experience: Entry Level

We are a fast-growing retailer here in Grand Junction looking to fill the position of Customer Support Representative. The position is 40 hours a week, Monday through Friday. We are looking for people that are willing to invest their time in a young company with huge potential.

You will need to interact with several software systems, so familiarity and comfort with computers are required. Excel skills are preferred. We are looking for people who can put together great emails and other written correspondence.

Your core responsibilities will include:

• Responding to customer enquiries
• Managing customer experience
• Processing and tracking customer returns

Our company core values are:

• We take ownership
• We are always improving
• We have high standards for accountability

Our employees learn new things every day and are constantly evaluating their work to maintain top efficiency. There is great opportunity for career growth with us as we typically promote from within the company. Over 90% of our current leadership started with us in an entry-level position.

• Health
• Vision
• Dental
• 10 days of PTO accrued in year one; 15 days of PTO accrued in year two
• 7 Paid Holidays Per Year
• Company jacket from The North Face
• Company water bottle from Yeti
• 401K (after the first year)
• HSA/FSA (with applicable health plan)
• Quarterly Social Events

Blockdaemon is looking to hire an Enterprise Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Care Representative III – Customer Service

United States Virtual

Req #37629

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.

Position Summary:

Assists in the servicing of subscribers with Tier 2 level, highly escalated, complaints and concerns, over multiple channels, including social media. Responds to customer concerns regarding home delivery and digital service, billing/pricing, and newspaper editorial content and take primary responsibility for stop/save calls. Supports subscribers with Tier 1 service inquiries and requests as needed, including circulation starts. Ensures all issues are resolved effectively and documented appropriately via the circulation system and other related systems or workflows.

Essential Duties + Responsibilities:

1. Answers incoming calls, and emails regarding Tier 2 level, highly escalated, service inquiries and requests related to home delivery and digital service, and billing/pricing issues. Utilizes internal resources where appropriate
2. Takes primary responsibility for stop/save calls, meeting expected conversion rates
3. Works with subscribers to ensure they are in the best product, home delivery or digital, and ensures starts are processed in a timely and accurate manner
4. Supports subscribers with Tier 1 service inquiries and requests as needed, including circulation starts
5. Processes all order entries which includes stops, updating delivery lists, filing of orders, and chargebacks
6. Completes clerical duties as assigned including but not limited to data entry and basic reporting
7. Processes request from carriers and communicate with field personnel regarding accounts requiring special attention
8. Performs additional duties as requested.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Decision-Making Responsibilities:

Under the supervision of a GSS Supervisor or Manager. Work is performed independently within established policies and procedures. Procedures and processes may be adapted to address unusual situations with supervisory approval.

Financial Responsibilities:

This position will make pricing and rebate-related decisions within defined guidelines per company policy.

Supervisory Responsibilities:

None

Qualifications:

Education and Experience

• Bachelor’s preferred or equivalent experience in a call center, customer service, retail or related environment.
• 2-5 years experience in customer service or sales

Knowledge, Skills, Abilities

• Strong verbal/written communication skills and excellent organizational skills
• Ability to effectively diffuse and mitigate escalated customer situations
• Effective sales skills – needs assessment, product knowledge, benefit positioning, and closing skills
• Analytical ability and skill in calculating figures and billing amounts
• Demonstrated strong PC and system navigation skills
• Handles multiple tasks and works in a fast-paced environment
• Defines customer problems, collects data and establishes facts, and resolves situations to acceptable levels
• Ability to work effectively with different levels of staff, supervisors, and managers including the ability to train and coach peers
• Deals with all opportunities and challenges in a professional manner
• Performs other duties as assigned

Training:

This position is expected to work independently but will be provided on-the-job training in addition to more formal departmental or Company training as needed.

The hourly rate for this role will range between $16.44 and $38.70. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a erse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an iniduals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at [email protected].

Other details

• Job Family Customer Experience
• Job Function Customer Service
• Pay Type Hourly

Company Overview

Lunar Rails is an agency based in Dubai specializing in the field of virtual assets, offering professional services to businesses located globally.

We are seeking a Crypto Operations Analyst to join our close knit and high performing team. Primary responsibilities will be working with the OTC Trading Desks for client order executions and servicing requirements. A secondary responsibility of this role will be staying on top of industry trends, providing research and insights to our clients. At Lunar Rails, we strive to stay ahead of the curve and remain up-to-date with the constantly evolving digital asset space. Our team keeps their finger on the pulse by regularly performing in depth research and analysis into market trends and staying abreast of news stories as they break.

This is a fully remote position, but you must be available to cover both 9:00a-5:00p CET or 1:00p-9:00p CET.

Anyone outside of the US can apply.

We are only considering candidates that do our quiz: Quiz Link

Anyone who submits an application without doing the quiz will not be considered (# of applications on LinkedIn should not be taken seriously).

We consider applications from candidates who are looking for a career change, but who can display the necessary research, english writing/communication and mathematical skills. As long as you are able to pass the quiz, you will get a chance. There is no time limit to take the quiz. Start date for this position is in September.

For more information about us, visit: https://www.lunarrails.io/careers

Key Responsibilities

• Work as part of a global trading team based in multiple time zones - Must be available to cover both 9:00a-5:00p CET or 1:00p-9:00p CET
• Oversee and conduct trade execution and booking of client crypto orders
• Act as a liaison between company and customer for quality assurance – striving for best in class outcomes for all stakeholders
• Manage and maintain banking flows for fiat settlements
• Working with Finance, Operations, Compliance and Product teams to develop new products, internal controls and optimisation
• Assist in the design and implementation of business plans and procedures to drive growth and customer outcomes
• Help maintain daily operations, security, financial & professional services, supporting and adjusting as necessary across core functions
• Driving continuous improvement through innovation
• Design/implement key metrics and controls, building performance tracking systems for all product lines
• Produce reports on performance, trade activity and client engagement
• Market research, report writing and presentations of various topics related to our industry

Profile:

• Excellent at mathematics and algebra
• Excellent written and verbal Business English communication
• Excellent attention to detail, combined with strong communication and collaboration skills
• Excellent analytical, interpersonal and organizational skills
• Aptitude in decision-making and problem-solving
• Excellent interpersonal skills
• Ability to work independently and as a self-starter; adaptable and able to react quickly to changing business needs
• Inidual contributor, unafraid of rolling your sleeves up
• You are curious by nature and interested in making an impact - Belief that virtual assets are the future of payments and can change the world
• Keen with learning about Cryptocurrency & Blockchain
• Real passion & energy for the markets and a career in financial services
• Able to work autonomously in a distributed team
• Open to take salary in BTC
• Able to travel to Dubai for team meetings every quarter

Preferred qualifications

• Experience with Client Service
• Experience with exchanges, wallets or other relevant financial services
• Trading experience (responsibility for PnL, risk and analysis) - not just your Personal account
• B. S.or B. A. in accounting, finance, math, economics, business, engineering or other technical field
• Experience with Blockchain analytics tools
• Strong understanding of the cryptographic principles underpinning Blockchain technologies
• 2+ years of relevant work experience
• Background in crypto currency or FX trading
• Experience or knowledge of Trading and investment systems, Order Execution Management systems, Foreign Exchange dealer systems
• Experience of Google suite / analytics

Benefits:

• Fully Remote position - no more commuting to the office and work wherever you want (relative timezone)
• Budget for skill improvement and conferences
• 25 vacation days 1st year, 30 vacation days second year, with your local holidays added on top
• Fun industry to follow
• Some paid trips to Dubai and conferences

Salary and compensation

Benefits

🌎 Distributed team

🏖 Paid time off

📚 Learning budget

🖥 Home office budget

🥧 Pay in crypto

🚫 No politics at work

Chainalysis is looking to hire a Customer Support Associate - Contract to join their team. This is a contract position that can be done remotely anywhere in EMEA or on-site in London.

Location:  US Locations Only; 100 Remote

Online Chat: Customer Engagement Expert (CEE) 

Hiring for 2nd Shift: F/T 12pm- 9pm & 1pm-10pm & Weekends

The C.E.E will work from home/remotely and will be required to have a reliable internet connection and a quiet workspace. The CEE will be required to work flexible hours, including evenings and weekends, to meet customer needs.

Location: Remote

We are currently not hiring in the following locations: CA, CO, CT, IL, MA, ME, NJ, NY, OR, WA

FLSA Status: Non-Exempt

Training starts on August 9th, 2023!

What we offer:

• $14/hr with night ($1.00) & weekend ($1.50) differentials 
• Full-Time Hours
• Training and on-going support 
• Tuition Reimbursement
• A robust PTO bank
• Excellent Medical, Dental, and Vision Benefits
• An engaging WFH atmosphere

What you’ll need to succeed with us:

• HS diploma or equivalent
• Ability to Type 45 WPM
• Proficiency with Grammar
• Excellent communication and active listening skills
• Computer proficiency, including the ability to easily navigate and toggle between multiple screens, while typing at the same time
• Troubleshoot basic computer issues
• Energy, Enthusiasm, and Professionalism
• Detail-Oriented, Customer-Focused, and Career-Oriented
• Customer Service Experience is a Plus
•  Bilingual is a plus
• Weekend availability is required after 4 week training period
• Hard-Wired Broadband internet connection. Internet connectivity needs to be stable and fast enough to support video conferencing. 

What you’ll do as a Customer Engagement Expert (CEE):

As an ActivEngage CEE, you will execute our core purpose to have meaningful conversations that build trust and encourage action. Our conversations are not scripted. CEEs need to think fast to provide a personalized experience for each consumer based on their wants and needs. You will receive training throughout your tenure, so you’ll be equipped to handle customers’ wants and needs with ease

What you can look forward to achieving:

Because when you’re at your best, so are we. Earn a sense of pride when you successfully help a customer and push your career/knowledge further in the meantime. Working at ActivEngage means gaining the experience to explore different career options – from customer service and training to management, marketing, and more.

Next Steps for selected applicants: 

1. Complete an online video introduction through MyInterview
2. Email a screenshot of your satisfactory technical requirements (those details & instructions will be sent to you).
3. Initial Zoom interview with 2 members of our hiring team.  Applicants will need to demonstrate compliance with WFH technical requirements + at-home setup. 

Our next training session begins on Monday,  August 9th. Training will last approximately 4 weeks and will run from the hours of 12pm-9pm. We are currently hiring for the following shifts: 12pm-9pm and 1pm-10pm. These shifts are based on business needs and are subject to change. 

We are transforming online shoppers’ experience. Join the conversation!

Founded in 2007, ActivEngage is driven by the idea that conversations can change the world. Here, we combine our passion for technology with our mission to provide the most trusted live chat service to businesses across the globe.

Interested? Learn more about us here :https://www.youtube.com/user/activengage/featured

Get to know our Culture!

Location: US Locations Only

Customer Service Representative

Remote

Full time

job requisition id

R0010506

Job Description Summary

The Customer Service Representative is responsible for coordinating sales support and providing a high level of customer service for all dealer accounts, including national and key accounts. Works closely with customers directly and with our sales reps and sales manager to ensure timely processing of purchase orders, return authorizations, and credits. Provide both consumer and technical customer support for product end users.

Essential Functions

• Receive incoming orders via email, phone, and EDI (electronic Data Interchange); review for program accuracy and process within departmental guidelines. Process order acknowledgements and proforma invoices as required. Attach all documentation to our ERP system per Audit requirements, and follow up.
• Serve as a comprehensive resource to customers regarding all aspects of quoted products and applicable programs and services.
• Coordinate the release of orders to shipping department and provide tracking to customers.
• Oversee planning through delivery of special orders and bids; prepare paperwork for special orders, documenting according to established guidelines.
• Work creatively with customers and suggest buying alternatives as needed. Respond in a timely manner to customer communications regarding order activities, product availability, pricing, and terms.
• Manage all order activities with sales, manufacturing, credit, shipping, freight forwarders and direct customers.
• Work cohesively with internal customers to accomplish exceptional customer service and to meet established company goals. Coordinate order activities with Sales, Marketing, Pricing, schedulers, credit department, shipping, and manufacturing for all locations of VISTA Shooting Sports.
• Ability to handle RMA’s, credit, debit adjustments and follow through for shortages, damages, and pricing adjustments.
• Handle/support our DTC consumer inquiries, orders, and support.
• Support and assist with our program offerings to our Education/Youth teams.

Minimum Qualifications

• Bachelor’s degree preferred
• 2+ years’ experience in a sales support or manufacturing customer service environment
• Excellent computer experience in a Windows environment (Word, Excel); AX / AS400 computer experience preferred.
• Excellent 10-key, alpha/numeric keyboard skills.
• Must possess a high degree of ethics and integrity, self-motivation and professionalism.
• Must be organized and service-oriented.
• Must have a positive attitude and be a team player.
• Must maintain well-developed communication, negotiation and instructional skills.
• Familiar with the structure of the sales and customer base we support.
• Function effectively in high-stress situations.
• Proficiency is expected within 18 months.

Physical Requirements

Employee will be sitting the majority of the time, with some walking. Lifting and carrying of weights up to 10 pounds to access books and reports and to transport paperwork and materials. Manual dexterity for extensive computer work and writing. Hearing, speaking and vision are required.

Mental Requirements

Must communicate effectively in verbal and written formats. Reading comprehension and basic math skills are a requirement. Flexibility to effectively deal with a variety of people and situations and to handle interruptions and multiple tasks simultaneously. Quick thinking and problem solving to readily assimilate information. Ability to maintain tact, diplomacy and highly professional manner both verbal and in writing communication. Initiative to effectively complete tasks with little supervision. The ability to identify and appropriately handle confidential information.

Equipment Used

Assigned computer

Work station and supply needs are provided.

Working Environment:

Work is completed REMOTE during normal working hours, though extended hours are sometimes needed. Significant amount of time spent on phone with customers. Co-worker support, guidance and reinforcement are readily available. Daily team interaction via Web conference meetings.

Job Classifications and requirements:

§

Calculator – Calculator (Equipment Used-United States of America)

§

Copy Machine – Copy Machine (Equipment Used-United States of America) (only in office)

§

Fax Machine – Fax Machine (Equipment Used-United States of America) (only in office)

§

Light, relatively stationary work (usually sitting), observing, etc. – Light, relatively stationary work (usually sitting), observing, etc. (Physical Requirements-United States of America)

§

Personal Computer – Personal Computer (Equipment Used-United States of America)

§

Printer – Printer (Equipment Used-United States of America) (only in office)

§

Telephone – Telephone (Equipment Used-United States of America) via laptop computer ‘soft phone’.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

Customer Service Specialist

dallas, texas(remote)

$16.99 – $17 per hour

temp to perm

high school

shift: First

work hours: 8 AM – 8 PM

category office and administrative support occupations

reference AB_4264651

Job details

Do you want to join the largest provider of supplemental insurance in the nation!? This is your opportunity! We are seeking full-time, customer focused iniduals who have a passion for providing an outstanding service experience to join our award winning Client Account team. This position is 100% REMOTE (MUST be able to work EST hours) so we do expect it to move fast!

What you will get:

• Weekday Schedule (No Weekends)
• Equipment Provided

Be sure to APPLY TODAY!

Responsibilities

The Client Account Coordinator will oversee the Commercial Enrollment Operations for Dental & Vision. The CAC will build effective relationships with Sales Account Managers, brokers/consultants and front-line benefit contacts to ensure a high degree of satisfaction with our products and services.

• This is a call center position taking in-coming calls from Agents
• Provide professional, timely, and accurate customer support to all group administrators, brokers and agents with questions and requests
• Document calls, ensuring that all notes are completed using established templates
• Process all group renewals and cancellations
• Review client information to ensure that all paperwork is properly signed and completed
• Research and respond to all escalated inquiries with a sense of urgency

What you’ll have:

• High School Diploma
• 3+ year of call center experience
• Account Coordinator expereince

PAY: $17.00 per hour

** 100% REMOTE – MUST be able to work 8am-5pm EST and/or 11am-8pm EST **

Skills

• Telephone Etiquette
• Follow-up
• Customer Service
• Active Listening
• Basic Computer Skills
• Call Center (2 years of experience is required)
• Call Center Support (2 years of experience is required)
• Insurance

Qualifications

• Years of experience: 3 years
• Experience level: Entry Level

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Spanish Bilingual Inbound Customer Service Representative

Remote (2nd and 3rd shifts)

Apply

locations

Remote-USA

time type Full time

posted on Posted Today

job requisition id 3356

Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

PSCU is a proud recipient of the 2023 Gallup Exceptional Workplace Award and has been named to the Forbes list of America’s Best Midsize Employers 2023! These recognitions reflect the strength of our culture and core values, which help PSCU grow, evolve and foster a highly engaged workforce.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Spanish Bilingual Customer Service Representative (Remote)

Our Momentum. Your Moment.

Class start date: Monday, July 17, 2023

Training/Nesting (Remote): Monday -Friday 8AM – 5PM (EST) / 7AM – 4PM (CST) for your first 4-6 weeks of employment.

Production Schedule (Remote): The contact center is a 24/7 operation including non-traditional business hours, weekends, and holidays. PSCU works to offer a variety of 2nd and 3rd shift options.

Overview

At PSCU, it is important that our representatives have the necessary skills to succeed in their roles and best serve our members. For that reason, we invest heavily in both formal and informal training and development. We offer a strong supportive culture where ersity, equity, and inclusion are the framework for our success. With effective soft skills and structured paid training, successful representatives must:

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change
• Maintain a strong member focus, deep-rooted in empathy
• Communicate effectively with peers, leaders, and members
• Exercise good judgment and independent decision-making skills
• Exhibit exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a good attendance record
• Have strong technical troubleshooting skills
• Possess ability to multitask and navigate through multiple systems
• Sit in front of a PC/ monitor, taking high-volume phone calls, for extended periods of time

Basic Qualifications

• High school diploma, GED, or equivalent certification
• Minimum of 2 years of customer service experience or 1 year of call center experience
• PC windows based software experience required with basic knowledge of Word and Excel

Work Schedule

The contact center is a 24/7 operation. PSCU works to offer a variety of weekly shifts, including non-traditional business hours, weekends, and holidays.

Compensation

• $17 per hour with monthly bonus opportunities
• Shift differential for non-traditional hours, ranging from + $1.25 to $1.75 per hour
• + $2 per hour language premium as required for fluency in Spanish

More Benefits, More Health, More Wealth, and More Life

PSCU is committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests. We offer full time positions with generous PTO, remote work, and a management team that understands how to adjust when the unexpected curveballs of life happen.

• Medical, Dental, Vision, and Prescription coverage
• Flexible Work Arrangements
• Paid Time Off
• Parental Leave
• Wellbeing offerings such as Backup Childcare and Mental Wellness support
• Tuition Reimbursement
• Flexible Spending Account
• Life Insurance as well as Disability
• Disability Insurance
• 401K (with employer match)
• Financial Tools and Resources
• Corporate Discounts
• On-site Fitness Center, On-Site Cafeteria & Snack Bar, Secure Free Parking for on-site employees.

About PSCU – Join the people helping people

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members and banking customers by supporting a vast array of financial services, such as credit and debit cards, wires, loans, and digital banking support. Be a part of helping credit union members build a better financial future. PSCU is hiring multiple Customer Service Representatives to support high-volume inbound calls from our credit unions and banking partners. Learn more about financial services, develop your member services skills, and grow your career!

If you want to help shape an industry, challenge yourself, and invest in your future, this is the place for you. You are empowered to think on your own, work from your heart, and discover the best version of your professional and personal self.

Contact Center Leader

Job LocationsUS-Remote

Posted Date13 hours ago(6/16/2023 12:42 PM)

Requisition ID 2023-31931

# of Openings 4

Category (Portal Searching) Operations

Position Type (Portal Searching) Employee Full-Time

Overview

Who we are…

Ciox Health merged with Datavant in 2021, creating the nation’s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

What we offer…

At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented iniduals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.

What we need…

The Contact Center Leader will manage day to day operations with supervisory authority over a team of contact center agents. This role will interface with Contact Center leadership daily. The Contact Center Leader is responsible for exercising good judgment in supervising and coaching a team of associates to provide excellent customer satisfaction for internal and external customers. Responsible for resolving customer issues, controlling cost, and supporting customer and associate retention. This position implements policies and procedures and monitors daily staffing and outbound/inbound dialing.

Responsibilities

• Overall performance related to productivity targets and quality standards
• Real-time management of agent population
• Review and approve timesheets daily
• Identify and recommend improvement opportunities related to processes
• Allocate resources effectively across projects and skill levels
• Responsible for resolution related to Provider escalations
• Ensure Standard Operating Procedures are being followed and adherence to compliance for assigned team
• Knowledge of contact center technologies (i.e. ACD, Dialer, Chartfinder, UltiPro)
• Ability to source information thru company repositories and functional teams
• Coach and develop teams for continued improvement
• Ensures each associate in call center has the skills and knowledge necessary to provide excellent consumer service
• Monitor inidual and department results to address potential productivity and customer concerns
• Manage performance to identify agents that require additional training or development
• Understand the cultural differences across regions
• Acquire Provider knowledge to improve the chart retrieval conversion rate
• Partner across regions and retrieval methods to improve chart retrieval performance
• Ability to understand performance data and operational reports to effectively manage the business
• Improve employee retention and meet performance goal
• Conduct quality monitoring sessions
• Ensure all scheduling information and call notes are consistently and accurately maintained in the system
• Serve as the liaison between internal departments and external customers to collect information and resolve issues. Handle escalated customer inquiries and complaints
• Identify continuous improvement opportunities and select appropriate solution to increase number and quality of schedules
• Must comply with all aspects of Ciox’s Code of Conduct, Policies, and Employee Handbook
• Assist with additional work duties or responsibilities as evident or required

Qualifications

• High School Diploma required; Bachelor’s Degree preferred
• Minimum two (2) years of Call Center experience, including at least one (1) year in leadership capacity
• Previous healthcare industry experience preferred
• Thorough understanding of call center operations, principles, and metrics
• Demonstrated experience analyzing and resolving customer service and client issues
• Intermediate computer skills including Windows based applications (Word, PowerPoint, Excel, and Outlook) and the ability to perform other basic computer functions and trouble shooting
• Excellent written and verbal communication skills in the English language
• Ability to train and develop team members
• Demonstrated leadership and vision (think outside the box) in managing staff groups and major projects or initiatives
• Ability to learn and relay new information quickly
• Strong interpersonal skills and a collaborative management style
• Ability to listen effectively to find the root cause of issues and manage any conflicts with team or customers and resolve issues
• Delegate responsibilities effectively
• Ability to prioritize, multi-task and adapt to a fast-paced team-oriented environment
• Sound judgment in decision making ability
• Demonstrated ability to work within a erse work group environment
• Flexibility with working hours, which may include hours outside of normal scheduled work hours
• Ability to provide a motivating environment for team.

Customer Service Coordinator

Location: Virtual, in the U.S.

Pearl Interactive Network is seeking to hire Remote Customer Service Coordinators.

The Customer Service Coordinator is responsible for managing administrative functions and coordinating patient interactions and needs. The Customer Service Coordinator strives to ensure a positive patient experience.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as iniduals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

• Rate: $14 per hour
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 6 am – 11 pm CST, Monday – Friday and 7 am – 5 pm CST Saturday

Work from Home Requirements:

1. Wired broadband speeds of 20Mbps/5Mbps or greater. No connections based upon satellite or cellular technology permitted. Test your network atspeed.cloudflare.com to verify before you apply.
2. A private and secure workspace within your home, away from noise and distractions.
3. Computer and audio headset will be provided.

Please note the bandwidth requirements are minimum for remote work-from-home agents, to support agent project workflow. For shared home access, additional bandwidth is needed where multiple family members are sharing household bandwidth with Streaming video/Remote learning, etc.

Job Duties:

• Contact patients to schedule a variety of medical and dental services.
• Respond to inquiries and resolve issues regarding appointment scheduling/fulfillment processing and service completion.
• Conduct patient calls related to health assessment processing, referral follow-up, education, and resource inquiries.
• Identify potential behavioral health situations and follow contract-specific protocols to assist callers.
• Engage callers with confidentiality and care.
• Maintain constant awareness of service level and queue status to meet contractual requirements.
• Work in a variety of technologies to perform required tasks.

Job Requirements:

• High School diploma or GED
• 1 year of customer service experience, prior military or call center experience preferred
• Knowledge of relevant software, application, and equipment – MedNet and web portal proficiency preferred
• National Career Readiness Certificate preferred
• Strong PC navigation skills including Microsoft Office (Excel, Word), SharePoint, the internet, and the ability to work with multiple screens and systems simultaneously
• Intermediate keyboarding and computer skills, including Microsoft Office
• Strong verbal and written communication skills, professional etiquette, and interpersonal skills
• Consistently meet performance standards
• Identify and analyze opportunities and provide effective solutions
• Time management
• Embrace our winning Pearl Culture which promotes our employees desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Check and Drug Screen and Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.