Location:  International, Anywhere; 100% Remote

About Us:

We are Meowtel.com, the #1 cat sitting app in the U.S., and we’re on a mission to help every cat and cat parent live their best life!

We are looking for self-motivated and pawsitive Support Specialists to join our Demand Team to deliver an exceptional experience to every active member of our community: sitters, customers, and our kitty clients too!

We are a small, dedicated team with a do-er mentality but most importantly…we love cats. We will give preference to candidates based in the Americas, but we’re open to applications from anywhere in the world.

About the Work:

We’re a marketplace platform powered by people, so ensuring that we provide excellent and prompt customer support is key to delivering on our purrfect hospitality promise to our entire community. This role is fast-paced, requires a significant amount of multi-tasking, a robust ability to adapt, a fervent willingness to continuously learn new things, and excellent communication skills are a must.

We’re a remote-first team, spanning coast to coast in the US and all the way down to Argentina. We collaborate and work together primarily through Slack, along with several weekly team calls over Zoom. We love emojis, cat GIFs, happy hours (“happy meowers”), and work-life balance. We have annual in-person retreats to international destinations, offer unlimited paid time off, and remind one another to take vacations. We treat our own kitties as if they’re an extension of the team, with lots of stories and photos being shared on a regular basis.

As a startup, we don’t have unlimited resources, but we’ll do our best to offer you a competitive compensation package with the opportunity for results-driven bonuses and advancement. As we grow, so can you.

What You’ll Do Here:

• Build relationships with our community members as you support them through our various contact channels: phone calls, emails, live chat, platform chat, SMS.
• Address the needs of our users using clear communication, especially during emergency situations, so that quality solutions can be quickly provided.
• Lead support tickets where you’ll be documenting the concern, investigating the issue, and providing expertly-written communications to all parties involved along the way.
• Carefully and swiftly handle sensitive situations, such as emergencies and unplanned reservation changes.
• Help customers make modifications to their reservations via phone or email requests.
• Build our brand reputation by reviewing and replying to 3rd party reviews.
• Complete any necessary insurance claim forms under Sr. Support Specialist guidance
• Collaborate cross-functionally to improve the Meowtel user experience and internal processes supporting them.
• Demonstrate calmness and professionalism during every interaction and in every communication channel we use.
• Support special projects related to the demand-side of the marketplace.

About You

We’re looking for Support Specialists who have at least 1 year of experience under their belt and can speak fluent “Google,” meaning you quickly grasp how to navigate internal and external resources in order to provide accurate information to our entire community. We strongly value a do-er mentality, where all of our team members jump in to get the work done as needed. Our ideal candidate will:

• Demonstrate clear and concise written and verbal communication in English and a love for collaboration.
• Show 100% confidence when providing meowvelous phone support.
• Show proficiency using Google Suite, CRMs, databases, and virtual phone systems.
• Have at least 1 year of experience in customer-facing roles with the ability to listen carefully.
• Have very high attention to detail, with the ability to prioritize tasks and adhere to schedules.
• Be solution-oriented and ready to implement feedback right away to continue learning and growing.
• Take the initiative to get things done, and seek to find solutions with the tools and resources available to you.
• Exhibit a pawsitive attitude and a desire to be a contributing member of the team.
• Enjoy an environment where you constantly learn and will be challenged.
• Have a stable and reliable internet connection.
• Bonus points: You are a cat parent or have used Meowtel as a sitter or a customer!

You can expect a hands-on onboarding and training process during your first two weeks followed by on-going support, check-ins, and collaboration. We’re building Meowtel to be the leader in cat services, and we want you to grow with us.

This is a remote, full-time position but our preference is for you to be able to work a set schedule that falls between 3am-12am PST to support the US time zones we operate across. Exact schedules that we’re looking to fill will be shared during the interview process.

Pay & Benefits:

Our compensation package will be competitive for where you live, or where you spend most of your time. We offer unlimited paid time off to all employees and contractors, subject to your manager’s approval.

For our full-time employees in the US, salaries for this role range between $42,000-$76,000. You’ll be eligible to receive health/dental/vision insurance through United Healthcare after your first 60 days. After your first 6 months, you’ll be eligible to participate in our 401k match.

Applicants outside of the US will be offered a contractor role.

We determine starting salary for successful applications based on many factors including experience, location, market, and business needs.

How to Apply:

Please submit your application by Sunday, October 15. We’ll review all applications over the next week and extend interview offers by October 18. Interviews will take place starting October 19. The first-round interview is a conversation with your future colleagues and manager. Second-round interviews consist of a technical test using our systems and responding to real emails. Third-round interviews consist of a brief conversation with our CEO and Founder.

We’ll be in communication with you throughout the process so you know where you stand at all times.

We’re an equal opportunity employer and a woman-led company; we encourage candidates from all backgrounds and identities to apply.

We look forward to reviewing your application!

Title: Customer Support Representative

Location: Remote

About us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire.

As a Frontline Customer Support Representative at Grow Therapy, you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our clients and providers, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical and billing issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth.

Join us in our mission to support independent therapists and clients on their mental health journey, as we make personalized therapy more accessible so that everyone can grow, heal, and lead lives that are more resilient, empathic, hopeful, and powerful.

In this role, you’ll

1. Serve as the customer’s go-to resource and passionate advocate, ensuring both clients and providers feel heard and supported throughout their journey with Grow Therapy.
2. Troubleshoot and resolve technical and billing issues.
3. Assist and educate customers on the Grow Therapy platform.
4. Identify opportunities for continued customer growth.

Salary range: $50,000 – $55,000

You’ll Be a Good Fit If:

• You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible)
• You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
• You love problem solving; you’re naturally curious, especially about health tech
• You are successful working independently and remotely, and adapt well to changing priorities and customer needs
• You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
• You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
• Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry
• Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Next Steps:

We will only consider your application if you’ve completed the questions below. Please submit your resume and your take home assignment, and we will follow up with you. The following is a simple test we’ve produced to help gauge ability as well as review writing samples. Before we begin, though, we want to be transparent on our expectations. Grow Therapy Support is a 40-hour a week role that does include working weekend shifts, staffed for Email and Chat channels with the occasional Outbound follow-up call. The success of this role is measured via Tickets per Day, Time to Respond, Time to Resolve and Positive CSAT scores.

With that noted, please answer the questions below. This should take 45 minutes or less to complete.

Important: We are monitoring take home assignment submissions to ensure that candidates are not using AI to complete the assignment. If we determine that you have used AI to complete the questions, we will reject your application immediately.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
  • Flexible working hours and location (remote OR in-office, your choice!)
  • Generous PTO
  • Company-wide winter break
  • Mental health mornings (2 hours each week)
  • Team meditation
  • Wellness Stipend
  • In-office lunch and biweekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

Title: Customer Support Specialist

Location: Remote, United States

Discover Your Possibilities at CARS

Here at CARS, we are constantly developing technology that innovates how customers and dealers buy and sell their vehicles. In 1998, we invented the car search with Cars.com and revolutionized the way the industry does business. Now, we bring that same boldness, energy, and drive to optimizing solutions across our brands every single day. We are constantly creating new possibilities, traversing uncharted routes and welcoming challenges along the way.

No one ever travels alone here: at its core, CARS is collaboration. Whether it is within inidual teams, across departments, or the company at large, our employees support one another across every dimension of life at CARS. We operate as a collective, utilizing all of our erse strengths to approach problems from every single angle, united by our award-winning company culture and our mission to make car shopping the best experience possible.

As a U.S. News & World Report Best Company to Work For in 2024, we’re obsessive about the employee experience. We are among the top 20% being declared Best of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater, FUEL, CreditIQ & Accu-Trade. Learn more here!

Cars.com Customer Primary Phone Support Specialist

The Customer Primary Phone Support Specialist provides excellent customer service to dealers and/or consumers who contact Cars.com via primarily phones with a focus on first contact resolution. Email, chat, and text are secondary contact avenues. This position requires that all interactions with customers are resolved in a prompt, professional and personable manner.

Responsibilities include:

• Answering phone calls when customers call in for help
• Develop an expertise in Cars.com services and products and the initiative to take an active role in sharing this knowledge with customers
• Achieve inidual and team service level goals
• Track and document all customer inquiries and resolutions in SalesForce.com
• Identify and escalate necessary customer inquiries and issues to Senior Support, Product and Technical Support teams
• Assist with various tasks and inquiries from our customers including dealers and/or consumers and internal customers
• Perform other related duties, as appropriate to further the success of the Customer Support Team and/or Operations Department
• Ability to handle both written and verbal communication in both Spanish and English (if bilingual)

REQUIRED SKILLS

• Customer focused with a positive attitude and the ability to work with non-technical customers and a erse customer base
• Excellent time management, organizational and prioritization skills
• Demonstrates accountability for issue resolution and customer empathy
• Strong work ethic and enjoys being part of a team
• Strong verbal and written communication skills required
• Able to solve problems quickly and creatively
• Knowledge of the MS Office and Windows required with greater technical aptitude preferred
• Familiarity with online media and tools preferred
• Able to learn quickly and adapt to change
• Uses sound judgement and professionalism
• Ability to work independently and deliver high quality work
• Flexibility to work weekend and/or evening work shifts

REQUIRED EXPERIENCE

• Prior customer service experience or service industries experience preferred
• College degree preferred or minimum of one-year work experience required

#LI-EJ #LI-Remote

In the spirit of pay transparency, we are excited to share the base salary range for this position which is not inclusive of bonuses, benefits or other forms of compensation that the position may be eligible for. If you are hired at CARS, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you’re seeking, then we encourage you to apply and learn more about the total compensation package for this position.

Salary Range

$35,600-$40,000 USD

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• 401(k) with Company Match + Immediate Vesting
• New Hire Stipend for Home Office Set-Up
• Employee Stock Purchase Program
• Generous PTO
• Refuel – a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
• Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Support Associate

Location: Remote

Position Overview: Catch Co. is looking for a Customer Support Associate who is passionate about fishing and motivated to improve our overall customer experience. When our customers have questions, requests, issues, or suggestions about our services, they turn to our Customer Support team for answers. The Customer Support Associate acts as the direct link between Catch Co. and our existing and potential customers by providing specific information about the services and products we offer. This position will also closely assist the Senior Customer Support Manager in evaluating and improving the customer experience by analyzing order fulfillment trends and operational enhancement opportunities.

What you will do:

• Respond to and resolve customer support inquiries through email, phone, live chat, SMS, and social media channels
• Manage customer accounts and troubleshoot customer issues using our online eCommerce platform
• Report and analyze customer inquiries for identifiable patterns to improve our service and overall customer experience
• Assist the team with high complexity customer inquiries
• Suggest products that will help enhance the customers’ fishing experience
• Help create the best possible customer experience by using data and collaborating cross-functionally across internal teams

What experience you need:

• 1-2 years of customer service/customer facing experience (call center experience is a plus)
• A love of fishing and a strong knowledge of fishing techniques and products
• Associate’s Degree or higher
• Strong listening, verbal, and written communication skills
• Excellent organizational skills and strong attention to detail
• Ability to manage multiple priorities
• Familiarity with Microsoft Office, HelpScout, Zendesk, and Just Call is a plus

What will make you successful:

• A Positive Attitude
• An Empathetic Mindset
• Patience
• Adaptability
• Clear Communication Skills
• High-Level Problem-Solving Abilities

Customer Support Inbound Manager

Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we’re passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.‍

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

‍Expectations for your first 90 days:

• Put customer interaction satisfaction metrics in place and leverage of that information with the inbound team
• Measure the call satisfaction rating and include in department scorecard
• Decrease call volume by eliminating the root cause issues
• Hire and successfully onboard additional Customer Support Reps
• Develop and implement inbound playbooks
• Work towards having a considerable percentage of inbound calls solved and eliminated

A day in the life of…

• Enhance Customer Experience Strategy – Develop and execute strategies to enhance the customer experience: improving processes, boosting customer retention rates, identifying opportunities for upselling.
• Lead the Inbound Success Team – A significant part of your day is dedicated to nurturing a team of Customer Service Representatives (CSRs) who are the front line of our customer interactions. You’ll be deeply involved in monitoring and ensuring the quality of both verbal and written communications with our users. Starting with listening to live calls and reviewing written responses, you’ll gather insights to understand both the strengths and areas of improvement for each team member. But it doesn’t stop at identifying areas for growth; you’re also hands-on in coaching your team members, offering constructive feedback, and sharing best practices to elevate their performance. Whether it’s through regular check-ins, team huddles, or one-on-one mentoring sessions, your role is pivotal in ensuring our CSRs are not just equipped with the right skills, but also consistently inspired to deliver exceptional service to our customers.
• Metric Analysis and Accurate/Timely Reporting – Collect, analyze, and interpret customer data, feedback, market trends to drive data-informed decision-making and improve customer support strategies and processes – Prepare comprehensive reports, findings, and recommendations based on data analysis and present these insights to the Leadership team to inform strategic decision-making.
• Conduct Operational Assessment and Implement Action Plan – Conduct a comprehensive assessment of the existing systems and processes, identifying pain points, bottlenecks, and areas in need of improvement for the inbound team..
• Optimize Systems and Influence Product Roadmap – Collaborate with cross-functional teams to design and implement changes to enhance product, efficiency, streamline workflows, and optimize customer experiences. Use customer feedback to inform and influence product roadmaps in partnership with Product and Engineering teams.
• Integrate and Manage Technology for Inbound Team – Evaluate and recommend technology solutions and tools to support the systems overhaul, ensuring seamless integration and effective utilization. Develop and implement a change management plan to facilitate a smooth transition during the systems overhaul, including training and communication strategies for team members.

• Act As An Escalation Point – Ensure customer issues are resolved quickly and effectively. Make yourself efficiently available to handle pertinent escalations.

• Fill in for Inbound Support – When needed, provide stop-gap support for the inbound team by taking and completing tickets and facilitating video/phone calls with clients.

Perks:

• Monthly Friday Free Day
• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and outcome driven work environment with a smart, hard working team
• Location independence
• Mission driven company and values-based culture

Please only apply if you:

• Embrace learning new technology
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic “can do” attitude
• Supply your own internet and smartphone
• Are willing to have a real strong collaboration with other departments
• Have over 3 years of experience managing inbound at a customer success function
• Are up to the challenge of representing our “Customer Obsession” value
• Are ready to level up our CSR team, providing coaching, guidance, solutions and training to your team
• Consider growing people as a big part of the job and you’re up for it
• Have B2B SaaS experience (preferred)

We have an amazing team of A Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.

‍If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!‍

**NOTE: We are not accepting applications in California, Colorado, or New York at this time.

In summary…‍

You can do it in an office

You can do it from home

We really don’t care

As long as it’s known

‍What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

Judgment, intuition, or care by another name

We call it “Owning The Outcome” – because it really is the whole game

Have the customers back, and they will treat you the same

If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.

What is Decentralized Masters?

Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times. We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.

Decentralized Masters has now grown to 60+ full-time employees in early 2024 and will end the year at 120+ full-time employees. Its record-breaking growth is being noticed across continents, with a potential unicorn status in the next couple of years. It is a bootstrapped & profitable company targeting $50m in revenue in 2024.

Check us out here:

https://www.decen-masters.com/ 

https://www.trustpilot.com/review/decentralizedmasters.com 

https://www.entrepreneur.com/en-au/news-and-trends/meet-the-masterminds-how-a-cfa-level-iii-and-mathematical/466816

What will you be doing?

Decentralized Masters is hiring a DeFi Analyst and Educator for long term employment who has an obsession with customer success, is eager to take massive action and lead. This is a ground floor opportunity at a DeFi educational platform. You will be working directly with the Director of Education, Product Manager and other analysts/mentors on a daily basis.

• Lead 10 or more hour long live sessions per week teaching DeFi concepts from beginner to advanced students
• Take responsibility, support and track the success of approximately 400 students per 6 months
• Explain complex DeFi and crypto concepts in a ELI5 manner
• Create research reports of various crypto projects
• Share your knowledge of DeFi and crypto projects with the community
• Write 2 short articles per week about DeFi, tools, projects, ecosystems and news
• Take 1on1 calls with customers to help them learn and succeed in DeFi
• Perform trading/technical and on-chain analysis to evaluate investments and identify trading opportunities

What will you bring?

• • Must be able to work EST time zone.
  • Experience leading education initiatives, programs, etc.
  • Experience in fast paced environments
  • Strong exposure in the DeFi community and social media presence
  • Must be a user of DeFi
  • Comprehensive understanding of the crypto/blockchain space
  • Excellent interpersonal skills
  • Excellent emotional intelligence
  • Excellent written and verbal communication skills in English and the ability to discuss and explain technical concepts, solutions and architectures in a simplified manner
  • Extreme open-mindedness to new ideas with a mindset of continuous learning

What do we offer you?

• • Competitive salary package - $70-120k based on your qualifications and experience
  • Ability to earn commissions - no ceiling to your earning potential
  • Full time/40 hours a week
  • Unlimited PTO
  • Flexible work schedule
  • Team off-sites
  • Young & dynamic culture with team members across 15+ countries
  • Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!

Salary and compensation

Benefits

🌎 Distributed team

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

🥧 Pay in crypto

🚫 No politics at work

🎅 We hire old (and young)

Title: Customer Loyalty Specialist

Location: US National

Remote USA

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura’s category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 500 people worldwide is guided by a leadership slate that’s successfully grown startups into multi-billion dollar organizations.

Come join us for the ride!

About the Role:

We’re building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We’re looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!

Day to Day:

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura’s story and mission to customers
• Provide internal feedback on how to improve customer retention
• Full comprehension of Aura’s product catalog and how they protect our customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura’s Identity, Privacy and Security solutions with the customer’s unique needs
• Collaborate with team members to better improve customer experience
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

What you bring to the table:

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
• You love talking to people and are naturally engaging
• You have a high level of integrity and work ethic
• You’re naturally competitive and thrive within a fast-paced environment
• You’re self-motivated and know how to push yourself to achieve goals
• You’re a team player and know how to win within a team environment
• You have working knowledge of internal CRMs and Salesforce
• You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs
• You like to work hard, have fun, laugh, and be a part of a winning team

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packers offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more!

Pay range for this position is $16-$18 an hour, but may vary depending on job related knowledge, skills, experience, and location.

Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.

Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

Important privacy information for California job applicants can be found here.

Perks and Benefits

Office Perks

Free Food

Pet-Friendly

Company Social Outings

Legal Assistance

Work From Home Policy

Unique Office Space

Health & Wellness

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

Gym Membership / Reimbursement

Paid Time Off

PTO / Vacation Policy

Paid Holidays

Maternity / Paternity Leave

Financial Benefits

Tuition Reimbursement

401K / Retirement Plan

Performance Bonus

Customer Care Representative

(English & German Speaking)

at Ruggable

London, England, United Kingdom

About Ruggable:

Ruggable is a Los Angeles-based, venture-backed, rapidly growing e-commerce startup that is disrupting the $7B rug industry and revolutionizing the market for residential rugs. Our patented 2-Piece Rug System allows you to remove the top layer of your rug and wash it in your home washing machine, offering an affordable, stylish and convenient solution for young families, pet owners, and busy iniduals. We’re a small, entrepreneurial team with big ambitions. We have a strong brand, established traction, and amazing advisors fueling our steady growth. This is an opportunity to get in at the ground floor and solve for complex challenges, while charting your own career.

Job Summary:

We are looking for Customer Care Representatives to join our Customer Experience team. This is an immediate and full-time opportunity to join our rapidly growing UK based team. We are looking for candidates who are fluent in German and English who will be the “voice” of Ruggable in the front lines, interacting with customers primarily via phone, email and chat. The ideal candidate is someone with prior experience working in customer service, has a positive attitude, and also thrives in a fast-paced work environment.

We have big plans for Ruggable’s growth in the UK and Europe and this role is integral to our success. This is a great opportunity for a highly motivated candidate looking for training, career progression and to be part of a collaborative, high performing team!

This role offers flexible working with the option to work in our London office, Birmingham office or remotely.

What You’ll Do:

• Serve as the “voice” for Ruggable in the front lines, delivering excellent customer service experiences via email, chat and phone
• Track and meet KPI targets (service level agreement/first response time, quality, customer satisfaction, etc.)
• Take ownership of issues and put our Customers First to help resolve their problems
• Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
• Collaborate with other functions (Tech, Ops, Product, etc.) to maintain expert-status on knowledge of the products / features
• Communicate with management to escalate problems and recommend resolutions

What You’ll Need to Have:

Required:

• Fluent in German and English, both written and spoken
• Professional written and verbal communication skills
• Ability to process inbound customer requests via phone, email and chat
• Able to solve problems with empathy and patience
• Team player with a positive ‘can-do’ attitude
• Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
• Must be a self starter and multi-tasker – while remaining responsible and detail-oriented

Preferred:

• Experience with e-commerce companies (i.e., websites + apps)
• Familiarity with Zendesk and Shopify
• Experience in customer care or customer service

At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a erse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California, we encourage you to read this important information for California residents linked here.

Customer Support Specialist (CST Shift)

at Bluebeam, Inc.

USA, Remote

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

We are looking for a Customer Support Specialist within our Customer Operations team to assist new and existing customers with any questions relating to licensing and pricing, helping to explain our product offerings to help determine what best fits the customer’s needs, and taking orders over the phone and via email. You will help to define and exemplify the extraordinary customer experience we pride ourselves on.

The Customer Support team is responsible for ensuring that our customers receive the proper licensing, billing, and processing information that they need to use our software. Together we manage the internal structures – the people, procedures, technology, and information – that enables Bluebeam to serve its customers.

What You’ll Be Doing

• Like interacting with people? You’ll have plenty of opportunities as you answer incoming phone calls and emails from new customers. Being comfortable answering questions about our products or to place an order is essential.
• You’ll create new sales orders and quotes for customers and will need to demonstrate strong attention to detail and a solid grasp of sales policies and best practices.
• In this role, you’ll be one of the first interactions our customers will experience with us – so being friendly and helpful is a must.
• Do you have a growth mindset? You should have some flexibility because you might assist with other miscellaneous projects as assigned. This includes working interdepartmentally to support Bluebeam philosophies and goals and assisting teammates who perform different tasks within Customer Support.

About You

• 1-2 years in a customer service, administration, or order entry position. Experience working remotely is preferred.
• Must be proficient with MS Office applications. Experience with CRM and ERP systems (Salesforce and NetSuite especially!) is a plus.
• Exemplary verbal and written communication skills.
• We value “Becoming Better Together,” so we’re looking for a team player who is willing to help others and has strong interpersonal skills who is able to adapt to changes quickly.
• Must be comfortable learning new technology, extremely organized, and detail oriented.
• Must be a self-starter who is ready, willing, and able to own and prioritize multiple tasks.

What We Offer

• People-focused, entrepreneurial collaborative culture with the backing of a stable, global, corporate entity – Nemetschek.
• Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources).
• Work-life balance fostered through a culture of ersity, inclusion, and appreciation of inidual lifestyle needs.
• Opportunity for continuous professional development through things like LinkedIn Learning, conferences, and certification programs.
• Flexible remote options – stay home or come in!

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 2.2 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

Come design and build your future with us.

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best in class benefits, with 100% employee covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.

The base hourly pay range for this position is $22.35 – $26.78

#LI-TB1

#LI-Remote

Customer Service Representative – Hybrid

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Your Role at Baxter

As a Customer Service Representative, you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients builds your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, building relationships, and establishing trust with healthcare professionals who use Baxter solutions every day.

As our primary connection to the healthcare professionals, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results. The insights and feedback you share with your team and to cross-functional partners help validate and inform priorities and changes.

This position is a full-time position. Hybrid model, where we would like the candidate to come into a Baxter office, if they prefer.

Shift/hours include:

Your Team

We accept opportunities to connect with healthcare professionals that use our products every day to save and sustain lives. Observing their work, understanding their needs, and building positive relationships are integral to our success.

We’re a friendly, collaborative group of people who push each other to do better every day. We find outstanding strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

Like many sales organizations, our commission and incentive structures can vary from business to business. Often, we establish guarantees for new hires and will always be open and honest with you about expectations and fluctuations.

What You’ll Be Doing:

• Provide pre-sale and post-sale support to distributors and end users for Welch Allyn products
• To work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job
• Provide telephone support to customers in an efficient manner
• Support the Welch Allyn, Hillrom, business for the areas and/or customers that they support
• Provide day to day support to allocated team members to meet customer requirements
• Ensure accurate processing and monitoring of customer orders, service notifications, and complaints
• Answer customer questions on products and services
• Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information
• Process Request for Material Authorization (RMA) and provide RMA status information as needed
• Proficient knowledge of commonly-used concepts, practices and procedures that are common to a customer centric organization
• Ability to work with a cross functional team

What You’ll Bring:

• High School Graduate
• 2 + years of experience in a customer service role preferred
• Fluency in English
• Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or spreadsheet and word processing applications
• Knowledge of SAP and similar order management and processing system
• Numerate and accurate, particularly in relation to data integrity
• Possess a positive demeanor, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills
• Excellent analytical and process flow optimization skills allowing for basic trouble shooting.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $36,000 to $90,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Inidual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for iniduals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Reasonable Accommodations

About Us

Consensys is looking to hire a Community Support Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Inbound Call Coordinator Entry

locations

WA-SEATTLE, 705 5TH AVE S, STE 300

MS-JACKSON, 350 W WOODROW WILSON AVE, STE 499-A

KS-TOPEKA, 120 SE 6TH AVE, STE 100

MD-ANNAPOLIS, 15 SCHOOL ST, STE 203

CO-DENVER, 1125 17TH ST, STE 1000

MO-SPRINGFIELD, 308 PARK CENTRAL E

time type

Full time

job requisition id

JR81320

Position Title:

Inbound Call Coordinator Entry

Job Description:

Inbound Call Coordinator Entry

Remote to all US locations

Sign-On Bonus- $1,000

The Inbound Call Coordinator is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.

How you will make an impact:

• Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls.
• Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization.
• May obtain related documentation (e.g., patient information, insurance coverage).
• This is the entry level for the Inbound Call Coordinators.
• Has little or no prior relevant training.
• Acquires basic skills to perform routine tasks.
• Work is prescribed and completed with little autonomy.
• Works with either close supervision or under clearly defined procedures.

Minimum Requirements:

• Requires an AAS/AS degree; or any combination of education and experience which would provide an equivalent background.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $13.88 to $25.00

Locations: California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Non-Exempt

Workshift:

Job Family:

CUS > Care Reps

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

Customer Support

• United States
• IT – Administration
• 15122

Job Description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

About This Opportunity

As a customer support manager, you will manage the support of Zenda’s employee-facing products and the Zenda administration platform for corporate clients. This is an opportunity to work with a team that operates an AI-driven financial technology platform with transformative products for healthcare payments. We need your energy and passion to create processes and infrastructure for best-in-class customer support.

Responsibilities

• Provide coverage of support requirements across Zenda’s products that include HSA’s, FSA’s and other benefit accounts, delivered via a SaaS platform, mobile/web-based apps, and payment cards.
• Assist in evaluating emerging support channels and technology.
• Define and manage support processes for healthcare & benefits accounts for activities such as –
• Accounts creation and closure
• Account/card usage
• Claims processing and exception handling
• Account transfers
• Mistakes, fraud and transaction disputes
• Maintain and measure customer satisfaction through timeliness, quality and efficiency (such as first-call resolution).
• Ensure customer support security and privacy per financial and healthcare industry standards.
• Manage coverage of customer support hours per service level requirements.
• Define escalation procedures, including work with product and engineering teams to troubleshoot problems; manage ticket backlog
• Work with partners for banking services, investments, identity verification, to resolve customer support incidents.

Qualifications

• Bachelor’s degree.
• 5+ years experience of customer support, preferably in the financial or health insurance services industry
• Experience managing platforms such as Zendesk or Salesforce Service Cloud.
• Technical expertise for web-based, iOS and Android application support.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program

Remote Bilingual Customer Service Associate

remote type

Remote

locations

time type

Full time

job requisition id

R-10319088

Calling all innovators find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Remote Bilingual Customer Service Associate

What does a successful Remote Customer Service Associate do at Fiserv?

A Remote Customer Service Associate is smart, patient, technically savvy, customer focused teammate that helps support clients with financial transactions. You will be a problem solver, a person who is willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services. This is a fast paced, high volume Call Center role that can be worked in a remote environment for the right person.

What you will do:

• Receive inbound calls from our bank partners, merchants, and card holders, answering questions, while driving issues to resolution to the client’s satisfaction. Some of these calls will be technical in nature.

• Help our clients to receive a WOW experience as they interact with someone who can be both an active listener, communicator and help clients discover the best solution.

• Be enrolled in benefits effective of your first day of employment including Medical, Dental, Tuition reimbursement, 401-k, stock purchase program and much more.

• Will receive state of the art equipment to ensure you can connect to your clients quickly

What you will need to have:

• Bilingual (Spanish and English)
• High School diploma or GED
• Minimum of one year of consistent experience working in a customer facing role preferably in Financial Services or Technology support
• Experience in a call center environment or remote (work from home) office experience strongly preferred.
• Quiet and secure working environment so you can manage a consistent flow of calls and client interaction without the disruption/distraction of others.
• Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements:
  • Ping less than 50 ms
  • Download greater than 12.0 Mbps
  • Upload greater than 2.0 Mbps

What would be great to have:

• Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
• Strong work tenure with previous roles lasting a year or more

Things to know:

Pay Rate: Starting at $17.00

Training Start Date: Nov 13, 2023

Training Schedule and Length: 9:00AM to 5:30PM EST, Mon-Fri

Working Schedule: 1st and 2nd shifts available

• Holidays worked will be paid at the premium rate of double time and a half
• 1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week
• Shift differentials for those working 2nd or 3rd shift
• Benefits on day one including medical dental and vision.
• Tuition reimbursement
• Your recruiter will discuss expectations with you in further detail

Pre-employment background and drug test are required.

This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New Mexico, New York, Washington D.C, or Washington.

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage ersity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Customer Support Specialist

(Contract)

Remote

Contracted

Customer Support

Mid Level

This is a one-year contract position with potential extension or full time conversion.

The Customer Support Specialist Role is the front-line face of our highly regarded customer service team. This person will work with a dedicated team in a passionate and collaborative environment interacting with both business and technical team members, as well as our customers. Your prioritization, attention to detail, communication and problem-solving skills will contribute to the successful operation of leading entrepreneurial schools in the non-traditional education sector.

We are looking for the type of person that thrives under pressure to resourcefully deliver solutions that delight our customers. This person will bring a combination of methodical problem solving and creative thinking to address issues that come from a wide variety of product areas, business drivers and levels of experience.

In this role, you will be given an opportunity to be a major contributor to the trusted partnership we have with our customers, with a direct impact on our high levels of customer satisfaction, “reference ability” and retention. Come join us at Modern Campus, where your opinion matters, your experience is valued and interesting work is part of the job!

• Customer Communication: Front line representative of the customer service team and the company, using clear and professional communication to convey the status and nature of the issue, including suggested workarounds.
• Issue Acknowledgement: Track and respond to inbound communication of support issues from customer email, ticket system entry or phone as well as any issues identified by our automated monitoring
• Severity Assessment: Ensure required information is taken in regarding the ticket and use that information to prioritize the ticket, attempt to resolve, or route to appropriate owner
• Identification: Leverage documentation, customer questions, related issues, SQL Queries, application logs and sandbox environments to reproduce, troubleshoot and understand the issue. Gather details and document issues appropriately with attention to detail and clear communication.
• SLA Adherence: Uphold our customer commitments as part of a metrics-driven team with clear goals that contribute to high levels of customer satisfaction
• Subject Matter Expertise: Develop knowledge of the product, modules, industry to become a resource to customers, other team members and other teams
• Customer Advocacy: gain unique insight into the needs and issues facing customers as part of an important feedback loop, ensuring high quality deliverables.

What you offer…

• 1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
• Clear, professional quality written and verbal communication
• Strong critical thinking and problem solving skills
• Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
• Pragmatic prioritization and time management
• Composure during high-pressure escalations
• Motivated, hardworking and flexible
• Able to work effectively with minimal supervision in a close team environment
• Quick learner who enjoys a challenge
• While the following are not required, candidates should highlight any experience they have with:
  • Exposure to Java
  • Working knowledge of accounting/finance concepts
  • Familiarity with Crystal Reports (or similar software)
  • Experience supporting cloud hosted software
  • Experience with XML or JSON based web services
  • Education industry experience

What we offer…

• The base salary range* for this full-time position is between $50,000 – $60,000
• Remote first workplace – whether working from one of our offices or remotely, our employees get things done!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

Only qualified candidates selected for an interview will be contacted.

Training Coordinator

Member Company

NENA: The 9-1-1 Association

Alexandria, Virginia, United States (remote)

Description

Training Coordinator

(Full Time | DC Metropolitan Area or Remote)

About NENA

NENA: The 9-1-1 Association empowers its members and the greater 9-1-1 community to provide the best possible emergency response through standards development, training, thought leadership, outreach, and advocacy. The organization’s vision is public made safer by 9-1-1 services delivered by highly trained emergency-communications professionals and powered by the latest technologies.

Summary of Position:

The Training Coordinator is responsible for providing administrative support to the association’s education and training team. This role is a full-time position.

Position Responsibilities:

• Responsible for coordinating in-person and online courses
• Oversee training calendars and schedules.
• Set up course registrations and provides course flyers to host agencies.
• Manually compile and analyze course evaluations. Prepare and distribute summary report and course certificates.
• Oversee the course and student databases.
• Send out training course invoices.
• Point of contact for training courses, NENA webinars, educational events, and ENP certification.
• Responsible for event planning for in-person educational summits
• Assist with instructor in-service events and Education and Advisory Board (EAB) Face-to-Face event.
• Attend the National Conference and provides information at the NENA booth.
• Attend Education and Advisory Board (EAB) and National Institute Board (NIB) monthly calls.
• Assist with overseeing the Emergency Number Professional (ENP) certification process.
• Serve as the main point of contact for scholarship recipients.
• Other duties as assigned.

Requirements

Education:

• High school diploma required.
• Any equivalent combination of training, education, and experience that demonstrates the ability to perform the essential functions of the position.

Experience:

• Minimum of 3+ years in a related position.
• Experience in a customer service function required.
• Experience in a non-profit preferred.
• Knowledge of the 9-1-1 Industry preferred.

Technical Requirements:

• Campaign Development & Education
• Communication platforms, including Slack, Zoom, MS Teams
• Database systems (HRIS, Accounting systems, CRM, LMS, etc.)
• Event Management
• Event Planning & Design
• Event Scheduling, Logistics & Execution
• External Communications
• Internet Browsers (Firefox, Chrome, Internet Explorer)
• Invoicing
• Microsoft Office, including Word, Excel, PowerPoint, Outlook

Behavioral Competencies:

Universal Competencies for All NENA Staff:

• Accountability: Hold self and others accountable for measurable high-quality, timely, and cost-effective results. Determine objectives, priorities, and delegates workchallenges poor performance in others.
• Collaboration: Build constructive working relationships with clients/customers, other work units, community organizations, and others to meet mutual goals and objectives; behave professionally and supportively when working with iniduals from various ethnic, social, and educational backgrounds.
• Communication: Convey and receive information and ideas through various media to iniduals or groups that engage the listener, help them understand and retain the message, and invite response and feedback. Keep others informed appropriately; demonstrate good written, oral, and listening skills.

Competencies for the Training Coordinator:

• Managing Work: Show ability to plan, schedule, and direct work of self and others; balance task requirements and inidual capabilities; organize materials to accomplish tasks; set challenging yet achievable goals for self and others.
• Member Focus: Make customers/clients and their needs a primary focus of one’s actions; show interest in and understanding the needs and expectations of internal and external customers (including direct reports); gain customer trust and respect; meet or exceed customer expectations.
• Planning and Organizing: Organize work, set priorities, and determine resource requirement; determine the sequence of activities needed to achieve goals in a complete and timely manner.

Location, Pay, and Benefits

NENA is headquartered in Alexandria, VA. The incumbent may work in-person at NENA’s headquarters or remotely. Relocation expenses will not be paid.

Job responsibilities are full time and will be compensated on an annual salary basis with twice-monthly pay to be determined by the CEO based on the selected applicant’s qualifications and experience. This position is eligible for standard benefits that include vacation, sick leave, and eligibility to participate in the Association’s retirement plan.

NENA: The 9-1-1 Association is an equal opportunity employer, and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, political affiliation, genetic information, veteran status, ancestry, national or ethnic origin, or any other characteristic prohibited by law or by the NENA Ethics Policy.

Job Information

• Job ID: 70870082
• Workplace Type: Remote
• Location:
  Alexandria, Virginia, United States
• Company Name For Job: NENA: The 9-1-1 Association
• Position Title: Training Coordinator
• Job Function: Administrative/Clerical
• Entry Level: Yes
• Job Type: Full-Time
• Job Duration: Indefinite
• Min Education: H.S. Diploma/Equivalent
• Salary: $50,000.00 – $60,000.00 (Yearly Salary)

Customer Service Representative

REMOTE – Financial Pacific Leasing

Corporate Administration United States NA, Washington NA, Oregon NA, Nevada NA, Arizona NA, Idaho NA, Utah NA, Colorado

Description

Are you ready to embark on a thrilling adventure where your positive attitude and exceptional communication skills can shine? If so, we are looking for Y-O-U! Join our erse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.

The Company: Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking, and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.

The Position: In this role, you’ll be the ultimate communication guru, using your charm and wit to interact with customers in a way that leaves them with a smile on their face. You’ll be the master troubleshooter, swiftly resolving issues and ensuring our customers’ happiness. As the liaison between our internal departments and external partners, you’ll be the superhero who keeps everything running smoothly. Join us and let’s make customer service an unforgettable experience.

Responsibilities include, but are not limited to:

• Ensures that customers receive exceptional service regarding:
  • General Lease Questions.
  • Completing Buyout Quotes.
  • Invoicing questions.
  • Insurance questions.
  • Pro Rata Rental questions.
  • Personal Property Tax questions.
  • Sales Tax questions.
  • Address Changes.
  • Contract Change questions.
  • Producing Payment Histories.
  • Creating Satisfaction Letters.
  • Explaining Assignment of Lease Process.
  • Explaining Name Change process.
  • Requesting UCC cancellations and or explaining.
  • Setting up and turning off Automatic Payments.
  • Document copies and explanations.
• Notates databases clearly and consistently.
• Calculates and communicates buyouts (early term, ending and vendor) to customer, broker or vendor.
• Processes automatic payment deduction requests.
• Assists in release and changes on vehicle titles.
• Provides highest level of Customer Service to all lessees, vendors, brokers, and staff.
• Maintains confidentiality of all company information.
• Assists and supports other staff as needed.
• Regular and predictable attendance and punctuality.
• Performs all other duties as assigned by management.

Requirements:

• High school graduate or equivalent.
• Strong work ethic.
• Effective interpersonal skills including: excellent verbal and written communication, effective time management, team, and goal oriented, professional attitude, work well under pressure, attention to detail, organized, flexible, and honest.

The Location: No need to pack a lunch or brave the morning traffic with this remote role! Join our team!

Why FP?

• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Group life and AD&D insurance
• Recognition program
• Monthly incentive perks
• Thriving company culture
• Up to 40 hours of volunteer time allotted each year.

Compensation & Benefits:

We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Tier 1 Customer Support Agent

(Remote- US Based)

JOB SUMMARY:

The Tier 1 Customer Support Agent is responsible for providing front-line support to customers via email, chat, and phone. Their primary focus is to address common customer issues and provide “how-to” support for product usage questions. They are responsible for resolving product or service problems by clarifying the customer’s questions and explaining the best solution to solve a problem while maintaining established Service Level Objectives. The Tier 1 agent is also responsible for identifying product problems and requests that require additional expertise or advanced troubleshooting and escalating those to the Tier 2 team after initial triage and collecting basic information.

A strong performer in this role will demonstrate a high sense of urgency in responding quickly and effectively to customer requests, the ability to promptly identify items that should be escalated, and a continuous desire to learn about Gingr and its customers.

RESPONSIBILITIES:

• Receive and respond to customer inquiries received via email, chat, and phone
• Classify inquiries based on severity and priority
• Investigate and/or resolve inquiries according to knowledge base articles and other reference materials
• Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 team
• Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
• Participate in providing support coverage on recognized holidays 2-3 times per year
• Assist with backup coverage for Tier 2 as needed, handling customer inquiries that are escalated by the Tier 1 Support team
• Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers
• Ability to multi-task in a fast-paced and constantly evolving environment
• Self-motivated to gain basic proficiency with new technologies such as Zendesk, slack, teams, Hubspot
• Ability to work independently or work in small teams
• Strong analytical problem-solving abilities

REQUIREMENTS:

• High School Diploma or equivalent
• 1-2 years of experience in a customer service or helpdesk role

PREFERRED:

• Experience troubleshooting software issues
• Excellent verbal and written communication skills
• Experience working in the pet-care industry is a huge plus

Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a erse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where erse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $31,000 – $41,895 USD per year

Excited about this position but the salary is a little below your expectations? Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Videophone Customer Care Agent, Tier 1 (Remote)

Job Category: Cust Sup, Sales& Outreach

Requisition Number: VIDEO008050

Full-Time

Locations Salt Lake City, UT 84101, USA

Description

Job Summary

Customer Care Tier 1 Agents are responsible for answering calls through videophone from Sorenson trainers and customers nationwide. Duties include account management, giving basic customer support, troubleshooting, and providing training to customers on products and services to achieve a high-level of customer satisfaction.

This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona.

Company Summary

Our Mission…Harnessing the power of language, we connect erse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase ersity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for erse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Essential Duties and Responsibilities

• Provide support to existing and potential customers with a range of answers to questions including but not limited to account, new product installation, and general questions.
• Promote company products, features, and services.
• Provide a friendly and supportive customer experience.
• Resolve issues received through email, videophone, live chat, and other contact methods.
• Provide support for the functionality and features of all applicable products and services.
• Follow department policies and procedures.
• Ensure compliance with FCC regulatory requirements related to the service.
• Complete other duties and projects as assigned.

Supervisory Responsibility

• This position has no supervisory responsibilities.

Travel Requirements

• This position has no travel requirements.

Education

• Required: High School diploma or better

Experience

Minimum Years of Experience

• Description: 1 Customer Service or equivalent experience.

Knowledge, Skills, and Abilities

• Positive attitude, team player, good interpersonal communication skills, and able to work across company departments.
• Candidate must have professional and courteous phone and electronic communications presence.
• Candidate must have the ability to write simple correspondence, the ability to effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization.
• Customer service — Knowledge of principles and processes for providing customer services. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
• Active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Able to complete work assignments independently or with minimal supervision and guidance.
• Must be able to manage time effectively.
• Must be detail oriented and proficient at multitasking.
• Strong adaptability and capacity to work in fast-paced environments.
• Employees must have a solid basic comprehension and application with using computers in an MS Windows environment.
• Must be able to type 45+ wpm.

Working Conditions and Physical Requirements

• Must be fluent in American Sign Language (ASL).
• Punctual and reliable attendance.
• Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
• Ability to sign using ASL for extended periods of time.
• Ability to lift and move equipment 30-50lbs.
• Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply at www.captioncall.com/careers

Equal Employment Opportunity:

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Title: Customer Service Advocate, Commercial Auto

Location: United States

Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a erse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Customer Success Advocate is a key role for the Pie Commercial Auto team. This is a mid-level Customer Success team member who focuses on elevated customer issues and resolves concerns and requests from Commercial Auto customers and partners. Through a thorough understanding of Pie’s principal business offerings, the Customer Success Advocate assists the team in resolving concerns and develops opportunities to avoid concerns in the future. You will work across teams and collaborate with stakeholders and team members. This position will have daily contact with customers and agents to assist with questions and any high-volume transaction requests regarding a customer’s policy. Providing an excellent customer/agent experience in an easy fast way.

How You’ll Do It

• Provide responsive, timely, and relevant service to customers and partners
  • Handles advanced and elevated phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
  • Maintains SLAs set by the Customer Service team in a consistent and efficient manner
  • Works as a team member to handle:
    • Email requests
    • Policy issuance
    • Agency or Customer questions
    • Billing-related needs or questions
    • Mailing of documents
    • Follow-Up Communication
• Model the behaviors and strategies necessary to successfully interact with and Resolve complex issues for small business owners and partners in all channels
  • Applies Commercial Auto training and knowledge to policy, billing and agency questions, concerns, and production
  • Build relationships with partners and internal teams to provide consistent, excellent communication with customers
  • Seek resolutions to issues while also anticipating ways in which to prevent future issues
  • Voices the customer’s needs and advocates for the customer and their perspective
• Participate in ongoing training and onboarding for personal and peer growth
  • Support the onboarding and training of the new commercial auto customer service hires, including process training, and building out resource and training material

The Right Stuff

• A high school diploma or GED is required.
• 1+ years of customer service, administrative, or sales experience is required
  • 1+ years in a high-volume customer contact environment is preferred
• 1+ years of insurance industry experience required, commercial insurance highly preferred
• Current Property & Casualty Insurance license required
• Demonstrated problem-solving skills to develop sound processes and workflows
• Proficient communication skills to build strong and lasting relationships, ability to actively listen to customers to understand their needs and answer their questions clearly and concisely
• Knowledgeable about work products and can complete requests with advanced speed, accuracy, and consistency – reducing hand-offs wherever possible
• Proficient in Google Suite, ability to navigate and solve issues within all Google Suite applications
• Ability to handle stress well and handle multiple tasks simultaneously
• Ability to take phone calls and answer emails for up to 8 hours a day
• Proactive: Has the ability to think ahead and identify obstacles that may be hidden
• Developed Growth Mindset: Ability to receive and immediately apply coaching and feedback. Is open and adaptable to change.

Base Compensation Range:

$22$26.50 USD

Compensation & Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they’re tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented inidual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.

Pie Insurance Announces $315 Million Series D Round of Funding

Built In honors Pie in its 2023 Best Places to Work Awards

Pie Insurance Named a Leading Place to Work in Colorado

#LI-REMOTE

#BI-REMOTE

Customer Success Consultant (Remote)

Location _Any Location – Remote, United States Category Sales and Sales Support Job Id 1269335

Compensation Range : $47,500-$72,000/yr based on experience

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

• Resolve customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience enabling AM/AE to spend more time on selling
• On-board customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.
• Determine root cause of issues including, but not limited to, delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
• Assist in facilitating installations, relevant communications with updates to customer and account manager/executive
• Record and report on issues resolved—responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager
• Educate end users to leverage self-service options and/or customer service when feasible
• Implement or facilitate improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services, and products

What you bring to the table:

• Ability to interface at customer’s Manager, Director, or VP levels Strong business acumen
• Ability to manage a demanding and unpredictable workload with efficiency and poise to resolve issues, attempt to remedy uncontrollable issues and run a full circle solution for internal and external customers
• Strong knowledge of Business Essentials including facility and breakroom, technology products, business furniture, print and promotional products
• Ability to function independently with minimal daily supervision

Qualifications:

What’s needed- Basic Qualifications

• High School Diploma or GED
• 2+ years of business experience
• 6+ months experience using Microsoft Office

What’s needed- Preferred Qualifications

• Bachelor’s degree

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Interested in joining the team? Check out our perks and benefits !

Staples believes Inclusion is a verb and we encourage ersity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

WOO Network is looking to hire a Client Success Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Relationship Specialist

Remote

Apply

remote type

100% Remote

locations

United States – Remote

time type

Full time

posted on

Posted Today

job requisition id

R2314390

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.

Do you have amazing customer experiences and tell all your friends about it? That’s the type of feedback we hear from our customers every day! Our dynamic team of professionals help customers with their Auto and Home policies, using industry-leading digital applications and technology.

ABOUT THIS OPPORTUNITY

As a Customer Relationship Specialist, you would be handling inbound telephone calls or written requests from customers. No selling involved – your job is to make it easy to get things done by providing fast, high quality service experiences. No insurance experience is required either – we’ll provide you with all the training you need to get started with an assigned mentor and call coaches, plus you’ll receive ongoing training and support as you build your career at The Hartford.

This role could be a good fit if you:

• Enjoy helping customers over the phone
• Have the ability to learn insurance product and processes in a remote training environment
• Thrive in a fast-paced work environment
• Are able to commit to the training and work schedule
• Have a dedicated workspace free from distractions during work and training hours

Location: Remote

Start Date: November 6, 2023

Training Hours: 9:30AM-6PM EST Monday – Friday (5 weeks with no time off)

Post Training Hours: 9:30AM-6PM EST Monday – Friday

QUALIFICATIONS:

WHO YOU ARE:

• You are able to confidently handle customer requests and have a strong attention to detail, exceptional problem solving and critical thinking skills
• You can effectively communicate with customers while also using computer systems to research and process information
• You have prior customer interaction experience (preferred)
• You maintain a positive and professional demeanor
• You have a High School Diploma

BENEFITS:

• Medical, Dental, Life and Disability Insurance – EFFECTIVE ON DAY ONE!
• 19 days paid time off in your first full year
• Tuition reimbursement
• Paid volunteer opportunities
• Employee recognition
• Wellness program

And more!

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$40,685 – $61,027

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Title: Customer Service Representative – Remote US

Location: United States

Position Requirements & Major Responsibilities

• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
• Provide technical support and fast-paced critical thinking to anticipate our customer s current and future needs.
• Strong work ethic and self-motivation with a commitment to succeed both inidually and as a team.
• Excellent interpersonal, written, and verbal communication skills.
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
• Reliable in-home internet connection
• Dedicated, quiet, and distraction-free workspace

Prior Experience Required

• High school diploma or equivalent
• Proficiency in Microsoft Office and G-Suite
• Customer Service experience preferred

Benefits

• 401(k) matching
• Health, Dental & Vision Insurance
• Paid time off
• Paid training
• Employee Assistance Program
• Professional Education Coursework
• Tuition Reimbursement

Schedule

• Full-Time 8:00am – 7:00 pm ET (Varied Shifts)
• Rotational weekend availability required
• Some holiday coverage may be required

Customer Care Representative

REMOTE

time type

Full time

Overview

The Customer Care Representative position provides professional, quality, and “best in class” service for existing and prospective customers by using a consultative approach that reflects the culture and philosophies of Sunrun. This position involves activities including but not limited to inbound and outbound phone calls, email, live chat, letter, fax, data entry, and social media. This role is responsible for facilitating, analyzing, and resolving customer issues, providing product support and following up to resolve concerns in an accurate and timely manner.

Responsibilities

• Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques
• Troubleshoots and problem solves customer’s issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times
• Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM and other technology as needed
• Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management
• Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed
• Takes the initiative to obtain and consistently upgrade product knowledge
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed
• Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature
• Report any training needs or system error/discrepancies to supervisor
• Complete other tasks as deemed appropriate by supervisor
• Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position

Qualifications

• High school diploma or equivalent
• Minimum of 2-5 years of customer service experience
• Excellent interpersonal, verbal, and written communication skills
• Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis
• Strong retention skills with the ability to follow a process flow and/or script as needed
• Highly self-motivated with the ability to prioritize complex, ersified responsibilities, multi task effectively and execute tasks with minimum supervision
• Strong organization and time management skills
• Strong attention to detail and accuracy
• Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner
• Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer
• Ability to maintain a high level of confidentiality by handling sensitive and private customer information in accordance to Sunrun’s policies and regulatory requirements
• Embraces change and is flexible to the needs of the business and team
• Proven ability to meet deadlines and key metrics, work independently, as a team player, and drives results in a fast paced, team based environment
• Proven track record of reliability and a strong work ethic is a must

Starting salary/wage for this opportunity:

$15.50 to $19.42 per hour.

Other rewards may include annual bonus eligibility, which is based on company and inidual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.

Title: Customer Support Specialist

Location: Remote, US

Company Overview

Casetext has led innovation in legal AI since 2013, applying cutting-edge AI to the law to create solutions that enable attorneys to provide higher-quality representation to more clients, enhance efficiency and accuracy, and gain a competitive advantage. Our leadership and contributions in legal AI have been recognized worldwide, including receipt of the World Economic Forum’s Technology Pioneer award for the development of AI-powered brief analysis tool CARA AI. Today, over 10,000 law firms from solos and small practices to more than 40 Am Law 200 firms rely on Casetext to elevate the quality of their law practice. For more information visit www.casetext.com.

About the Role

Casetext is looking for a Customer Support Specialist with 3+ years of experience to join our Customer Support team. Your job will be to speak to our customers about our legal research software products, including our newest product, CoCounsel, help troubleshoot problems with customers’ accounts, set up subscriptions, and support our Sales team. We are looking for someone with SaaS experience (legal industry is preferred), a person who is organized, has time management skills, great written & verbal communication skills and loves to problem-solve.

This is a full-time job that requires 40 hours per week. However, the job may not be done during traditional business hours during the workweek. We are actually looking for candidates who are open to exploring alternative work schedules, where a portion of the 40 hours per week can be performed in the evenings or on weekends. This role is entirely remote, but you must be based in the U.S. and authorized to work in the U.S & looking for candidates who can work EST & CST timezones.

Newest Product Overview: CoCounsel, built on GPT 4, is the first true AI based legal assistant for attorneys. It automates multiple time-consuming tasks attorneys perform regularly. It is flexible and powerful enough to be used by both solo practitioners and attorneys at AM Law 200 firms. It was launched on March 1st, 2023 and in its first month it generated multi-million dollars in ARR. It is on track to break through 8 figures in ARR soon. You’ll join one of the most-awarded and fastest-growing companies in the legal technology market.

As a Customer Support Specialist You Will

• Speak with customers via live chat, phone, and email to help them with their Casetext accounts and help them fix problems with their accounts
• Speak to leads about the benefits and features of Casetext’s software products
• Write articles for our help center on how to use our products efficiently and troubleshoot common problems
• Support our Sales team during sales

About You

• You have 3+ years of experience in a Customer Support role for a SaaS company
• Legal industry experience (including but not limited to: a JD, Paralegal or Legal Assistant experience) preferred, but not required
• You have experience using customer support software (Intercom, HubSpot, Zendesk, or similar) for live chat, as well as phone and email support experience
• You have strong communication skills & can explain complicated issues
• You are personable with a friendly and approachable tone and positive attitude. You are a customer relationship builder and a problem solver!
• You are calm under pressure and thrive in a fast paced work environment
• You are punctual and prompt, understanding and respecting deadlines and the need to respond quickly to customers
• You are tech savvy and comfortable learning new technologies
• You are flexible and can adapt well
• If you do not have prior legal experience, you are interested in learning about the law our customers are attorneys, and you will learn about what attorneys need for their practices and businesses in this role

Salary Range: $50-$60K with quarterly bonus opportunities

Casetext Benefits

• Competitive compensation
• Exciting and meaningful work with an ambitious and passionate team
• Medical, dental, and vision insurance is covered for you, and we cover 50% for spouses and dependents
• Health FSA & Dependent Care FSA
• Short-Term & Long-Term Disability
• Professional Development Budget
• Annual Wellness Budget
• One-time Technology Budget
• Flexible, remote-first work culture
• Generous parental leave
• Unlimited PTO
• We’re a close-knit team of smart, driven people who really enjoy working together

On August 17, 2023 Thomson Reuters acquired Casetext, Inc. Over the coming months, Casetext and Thomson Reuters will work together to integrate the business and employees into Thomson Reuters. More will be communicated in the coming months about the transition.

Casetext is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Customer Advocate – Billing

Remote – Work from Home

Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!

Job Summary

At Paycor, our Customer Advocates demonstrate success with establishing and maintaining positive working relationships with customers and peers. They must possess a passion for providing world-class service, be independently driven in our virtual first environment, can learn new systems and/or enhanced functionality within an existing system, and be agile and flexible in a fast-paced environment. The Customer Advocates will work through our queues to help support and empower our customers as they come to us seeking guidance in navigating our products. They are also expected to act as an advocate for Paycor by ensuring that our customers receive top notch service every time. Launching a career at Paycor as a Customer Advocate allows for meaningful and challenging work that sets associates up for elevated career growth and advancement.

Essential Duties and Responsibilities

• Support customer interactions performing basic functions within the Perform application in a team setting in a contact center environment
• Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues by developing solutions to customer questions
• Support customers as an advocate by educating and counseling them on procedures to eventually enable self-sufficient system usage.
• Monitor the Perform system and proactively identify actions needed to correct issues as they arise.
• Expected to identify and troubleshoot appropriate next steps for more complex cases that require research, then route them to the appropriate party
• Follow defined process to escalate items as needed
• Document and manage cases within applicable systems by reviewing, updating, and closing daily
• Leverage resources for troubleshooting solutions to client questions
• Prioritize a variety of tasks for quarter end and year-end processing and reporting
• Must be able to meet or exceed expectations with schedule adherence
• Meet or exceed productivity goals including case closure while balancing quality of each interaction
• Monitor pay planner and update scheduled payroll dates accordingly – Only PPS
• Attend internal meetings and huddles as scheduled

Requirements

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree preferred or 4 years equitable business experience required
• 1-2 years supporting customers via phone
• 1-2 years of multi-channel customer service experience
• 1-2 years of prior customer facing HCM or Paycor experience is a plus
• Proven excellence in customer service and relationship building skills required
• Effective organizational skills proven in a fast-paced, service-oriented position
• Familiarity with HCM software, including the ability to troubleshoot software configurations
• Ability to interface with multiple departments, multi-task, think on your feet and work independently
• Strong interpersonal, verbal and written communication skills
• Excellent understanding of Operating Systems and MS Office products
• Prior experience transferring knowledge to others in training environment or virtually; utilizing on-line tools such as Zoom, Go To Meeting or Skype preferred
• Ability to effectively solve problems by balancing detailed questions with creative solutions
• Adherence to schedule and role assignments to ensure timely responses

Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most – the well-being of you and your loved ones.

Highlights include:

• A flexible virtual-first work philosophy
• An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor’s growth
• 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
• Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
• Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
• Paid leave for birth parents, non-birth parents, elder caregivers, and military support
• Sabbatical opportunities for tenured Associates
• Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
• Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges

We also offer competitive compensation determined by each inidual’s relevant experience, skills, and education. We anticipate the base pay for this position to be between $16.05/hr-$25.70/hr. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you’ll still apply as there may be other positions that better align.

Customer Service Support 3 Hourly

US – Remote

Full time

R13243

Summary of Responsibilities

• Respond primarily to inbound calls and, when needed, initiate outbound calls to resolve customer service inquiries.
• Inputs standard consumer’s requests into Company systems.
• Analyze biller and aggregator trends in cases to proactively identify trends to be addressed
• Proactively meet with management to help identify any issues on the floor that need to be addressed with recommendations
• Assist in training new and current employees on procedures
  Lead and communicate with team as the subject matter expert in situations where the standing supervisor is unavailable, especially in regards to case escalation questions.
• Obtain input and involve team members regularly; listen to feedback; mentor
• Monitor and resolve employee case escalations that originate from the Customer Support I & II teams

Minimum Requirements:

• An education level of at least a high school diploma or GED and equivalent years of work experience
• Preferred; not required 1-2 years of experience in payment processing or call center environment
• Ability to prioritize work and multi-task without error
• Ability to work independently and collaboratively, share information, and effectively communicate with team members and management.
• Demonstrate analytical and problem-solving abilities while possessing a mindset of accuracy and attention to detail.
• Ability to prioritize work and multi-task without errors, perform self-checks and peer quality checks.
• Ability to perform detailed research, resolve issues, close them out and follow up
• Basic familiarity with computers and computer software.
• Ability to navigate multiple data entry systems and other relevant applications, including the ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint.
• Must demonstrate an enthusiastic approach to customer service.
• Ability to probe, assess customer needs, and appropriately resolve issues.
• Must display exceptional comprehension and written communication skills.
• Ability to adapt to a regularly changing environment and flexibility with scheduling.
• Must demonstrate reliable and dependable behavior such as the ability to follow a scheduled shift with little to no attendance issues.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $14.00 – $23.00

Operations Associate (Part Time, Flexible Hours)

We are seeking an Operations Associate to join our team. You’ll be helping women bring to life their perfect cheongsam for any occasion. It’s a fun, unique and challenging role that brings together design sensibility, customer service and operations. This is a part-time, remote opportunity with flexible hours (~20hrs/week). Please note: basic mandarin skills are required.

How you’ll contribute:

• Follow-up with and answer customer questions that come in through various channels (e.g., email, chat, text, social media, etc.)
• Communicate with our dressmakers in Mandarin regarding customers’ requests and feedback on their dresses
• Track and manage customers’ production timeline to ensure on time delivery
• Build and innovate on the customer experience and operational processes
• Respond to customers’ inquiries within 24 hours, but with flexible hours

Who we’re looking for:

Have you ever…

• Triple-checked an email before you sent it, just because the perfectionist in you demanded it?
• Given someone great advice on how to improve an outfit?
• Had a lengthy conversation in Mandarin on wechat (with the help of google translate) with a friend or relative?
• Taken the initiative to learn a new skill through Googling?
• Been able to relate to and empathize with someone else’s situation, even if you’ve never experienced it yourself?
• Taken ownership of an existing process and made it better?
• Successfully improvised a meal based off of a recipe that you didn’t have all of the ingredients to?
• Delivered an amazing customer experience?
• Thrived on working autonomously in a fast-paced environment?

If so, we’d love to talk to you!

Some additional things you have:

• A comfortable proficiency in Mandarin (mostly written) is required
• A bachelor’s degree
• Some type of customer-facing experience
• High proficiency with technology, especially Google Suite (Docs, Sheets), and are quick to learn new tools
• Retail or e-commerce experiences are a plus, but not necessary

Why you’ll love working here:

• Make an impact on the Asian American culture and community
• We like to innovate and move fast
• Grow as we grow
• Your voice and opinions matter
• Chance to expand your skill sets in different areas (product, marketing, operations, etc.)
• Work with flexible hours catered to your lifestyle (you don’t need to sit at a desk all day)

How to Apply: Email us at [email protected] with your resume and why you’re interested in this role at EMD.

Customer Service Specialist

at Resident (View all jobs)

Remote (USA)

Resident is an industry-leader in the Direct-to-Consumer mattress and home furnishings category. Since our founding of the award-winning Nectar Sleep in 2016 (with over 1 million happy sleepers and counting), we have also launched the Dreamcloud, Awara and Level Sleep brands to cater to a variety of sleep preferences. Our mission is simple, we strive to make inspiring products people love coming home to (and to help everyone afford a great night’s sleep)!

Oh, and by the way – we’ve been doing the remote work thing since the day we started. So you can expect a hard working team of people that understands how to create meaningful connections and get great work done virtually – it’s in our nature!

This is a fully remote position. To be considered for this opportunity you must reside within and have the right to work in the United States.

About the Role:

Resident’s ideal candidate for this role: a self-starter with an ability to adapt quickly in a fast-paced remote environment who communicates effectively. The Customer Support Specialist is responsible for assisting customers in real time via phone to help address any of their sleep or comfort needs, working to identify and overcome the customers concerns with their purchase, centered around pre and post delivery returns and cancellations.

What you’ll be doing:

• Work inbound phone, chat, and email channels to provide a world-class customer experience to our customers.
• Use a customer experience mindset to manage customer requests, while working to resolve them.
• Comfortable handling a high volume of product and service questions.
• Be prepared to become a mattress and sleep expert’- open to learning new concepts, adept at remembering details, quick on your feet with accurate recall of key information.
• Be proficient with multi-tasking, entering data while assisting customers and communicating using company resources(I.E. Slack, Google Hangouts).
• Answers customer requests or inquiries concerning products, overcoming objections and creating a solution to retain customers.
• Continually maintain working knowledge of all company products, services and promotions
• Adhere to daily schedule, being consistent and reliable with adherence and attendance.
• Meets and/or exceeds daily,weekly and monthly metrics.
• Operate through our core values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.
• Be open to feedback and be constantly willing to learn and apply feedback immediately.

Requirements:

• Have open availability and able to work weekends and key holidays
• 2 years of retention or customer success experience.
• 1 to 2 years of service/support experience in a call center or remote environment.
• Great interpersonal skills with the ability to bring an upbeat, professional and respectful approach to internal and external customers.
• Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.
• Must be able to adapt to changes in scheduling and be open to flexible work hours as needed
• A demonstrated ability to listen to customer needs.
• Excellent written and spoken communication.
• Comfortable and familiar with working from home and being a self-starter.
• Strong computer literacy with the ability to quickly learn and adapt to new platforms.
• Experience/proficiency in programs such as Five9, Chat Tools, Google Suite, and Slack.

What We Offer (subject to eligibility requirements):

• Remote-first workplace (since 2016!)
• Competitive pay
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• Generous Paid Time Off
• Wellness benefits
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!

If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The hourly rate for this position is $18.70. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at [email protected]

Resident is a privately-held company headquartered in San Francisco, CA., with a dedicated New York City office, London and an R&D facility in Tel Aviv. Learn more at: https://www.residenthome.com

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, veteran status or other characteristics.

Title: Customer Support Agent

Location: United States

UNITED STATES /

CUSTOMER SUPPORT – CUSTOMER SUPPORT

FULL-TIME

REMOTE

About us:

Have you always wanted to put your passion for education to use on the job? Would you like to be part of a Customer Support team where you re really making a difference? If you answered yes, we can t wait to meet you!

We’re looking for a Customer Support Agent to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The Customer Support Agent will respond to all customer support tickets as well as host video calls with compassion and clarity to create an incredible customer experience, all with the end goal of providing teachers and users with the best possible online support.

Wondering what it s like to work at Edpuzzle?

Picture a place where you can connect with your teammates, whether remotely or in person, whenever you need support. A place where one day you’re helping shape one of the biggest edtech platforms in the world, and the next day you’re doing a teambuilding activity with your coworkers. A place where everyone has been selected because they’re the best at what they do, and where your manager and team trust your decisions fully. A place where you’re encouraged to learn and grow because education is the cornerstone of everything we do. Check out the job details below to see if Edpuzzle could be the right fit for you!

What you’ll do:

• Become an Edpuzzle expert
• Handle cases daily and respond in a timely manner via Zendesk
• Host video calls to assist with teacher trainings or troubleshooting
• Work with the aim of getting your inbox down to 0 at the end of the day
• Maintain a consistent message in alignment with the Edpuzzle brand
• Improve the quality of your responses, support resources (macros and help center articles), and overall user experience based on data
• Identify trends to suggest potential macros (customer support email templates) or articles for the Help Center
• Anticipate and reduce potential future cases
• Meet virtually with your manager to set tasks and goals
• Attend weekly team meetings
• Use Asana and Slack to manage tasks and communicate with the rest of the team

About you:

• Excellent verbal and written communication skills
• Email, phone, and video chat skills
• Strong analytical and problem-solving skills
• Strategic thinker: you re unafraid to use data to problem-solve and inform your decisions
• Ability to function well in a high-paced and at times stressful environment
• Flexible and willing to adapt quickly
• Unintimidated by new technology and a fast learner
• Bold – Go forward with confidence
• You always move forward with confidence without dwelling too much on prior mistakes or over-celebrating prior successes.
• Avid learner – Stay curious
• You stay curious and explore new ideas. You are proactive and enjoy adding “new tools” to your skills and knowledge.
• Dedicated – Love what you do
• You are enthusiastic and love what you do as well as you are uncomfortable staying too long in your comfort zone.
• Good-natured – Treat others with respect
• You treat others respectfully, equally, and fairly. Your morals and ethics do not bend while being able to adapt to different situations.
• Edpuzzler – Two brains think better than one
• You know that two brains think better than one and take advantage of that to solve common goals. You solve issues together and celebrate together.
• Resourceful – Attack the problem from a new angle
• You are resourceful and you find creative solutions no matter what the constraints are, even if you have to invent a solution from scratch by your own initiative.

Education and experience:

• High school diploma or equivalent
• At least two years of related experience required
• At least one year of Zendesk experience required

Bonus skills:

• Expert experience using Zendesk or other CS tools
• Experience with macros and Help Center articles

About remote positions:

• High-speed internet connection required.
• Full-time position
• 40 hours per week
• Work remotely from the comfort of your own home or chosen workspace.
• Receive guidance from your manager and ask all the questions you need.
• Meet with your manager on a weekly basis to review status and brainstorm new projects to accomplish goals.
• Set daily tasks with your manager initially, over time becoming more autonomous and proactive in proposing new ideas to reach goals.

Hiring for remote work in these states:

• Arizona, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia and Washington.

What we offer:

• Competitive salary at $40,600 – $50,700
• Medical, vision, and dental insurance
• 401(k) matching
• Flexible PTO
• 14 paid holidays
• MacBook, monitor, and flexible work-from-home setup
• Incredible opportunity to grow, learn & build lifetime bonds with other passionate people

Edpuzzle is an equal opportunity employer that is committed to ersity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Edpuzzle makes hiring decisions based solely on qualifications, merit, and business needs at the time.

References from previous employers will be requested from candidates during the selection process. If you’d like to be considered for this position, please apply below. We look forward to hearing from you!

Location:  US Locations Only; 100% Remote; Freelance

Welcome to Omni, where you can find high-quality remote contracting opportunities! We provide flexible and dependable contract work with leading brands that lets you work from home and earn excellent money. Join us today to start earning a great income from the comfort of your own home!

You want flexible yet dependable work with exceptional companies. Omni provides access to work-from-home contracts supporting leading brands. We’re passionate about empowering contractors while providing a community for you to grow and be successful.

Aside from offering fully flexible work schedules and higher earnings than other platforms, it’s our mission to support you at all stages of your contract. Working from home can often feel isolating. That’s why we prioritize creating supportive relationships for all.

We empower you to bring your creativity and specialized skills to your role and encourage you to develop skills you may not know you have.

Be your own boss. Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 High pay rates

About our application process

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Title: Contact Center Manager

Location: Remote

About us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire.

What You’ll Be Doing:

We are looking for an organized, strategic thinker who is excited to elevate our contact center performance through channel optimizations (Call/Chat) and staffing optimizations. You’ll focus on improving our conversion and helping us invest in the right processes to run a high quality, revenue generating Contact Center as we scale.

Key areas of focus include:

• Drive increased revenue through higher efficient and output of the contact center team
• Manage and participate in QA process and coach team leads and agents to ensure high quality execution
• Directly manage team leads and senior agents, and oversee team practices for performance, trend review, and weekly debriefs
• Evaluate channel performance and review agent level dashboards to improve employee management
• Improve scheduling plans to handle high and low volume times in order to increase booking efficiency
• Maintain and report metrics on overall and agent level performance
• Work cross functionally with the Growth Team to ensure we are investing in the right sources and channels

Salary range: $78,875 – $118,375

You’ll Be a Good Fit If:

• You have several years of full-time professional experience working in a call center that was responsible for generating revenue and/or closing deals
• You have a keen eye for detail and understand how minute data points aggregate into trends
• You are comfortable analyzing user data to recommend process improvements
• You have strong opinions on how different mediums (text, call, chat, email) can serve different channels to improve conversion
• You have seen the show in what it takes to manage and scale a successful contact center and are excited to build

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
  • Flexible working hours and location (remote OR in-office, your choice!)
  • Generous PTO
  • Company-wide winter break
  • Mental health mornings (2 hours each week)
  • Team meditation
  • Wellness Stipend
  • In-office lunch and biweekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

#LI-REMOTE

Title: Customer Support Specialist

Location: REMOTE

Roadie, a UPS Company, is a crowdsourced delivery platform. Founded in 2014, Roadie works with consumers, small businesses and enterprises across virtually every industry to enable scheduled, same day and urgent delivery in passenger vehicles across the U.S. With more than 200,000 drivers nationwide, Roadie reaches more than 20,000 zip codes the largest local same-day delivery network in the nation.

Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

What You’ll Be Doing

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various Roadie departments to ensure seamless delivery experience

What You Bring

• A combination of sales, or customer service experience, optimally with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• Able to quickly and efficiently problem solve and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Proactive and able to comfortably navigate through uncertainty and ambiguity
• Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
• Fluency in Spanish, a plus!

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• The technology you need to get the job done

Customer Happiness Specialist, Level 1

Remote – US

At MyFitnessPal, our vision is to be the global catalyst for every “body” to achieve their healthy. We believe fitness starts with what you eat. We provide the tools and resources to reach your fitness goals.

We are looking for an experienced, customer-focused, self disciplined inidual to join our growing Customer Happiness Team.

What you’ll be doing:

• Address tech support and other customer concerns via email, social media posts, and app store reviews
• Collect and communicate user requests to help shape the future of MyFitnessPal
• Escalate trending issues to engineering and product teams to ensure technical issues are promptly resolved
• Provide feedback to peers and supervisors to promote a positive work culture
• Collaborate with your team to ensure team goals are met daily
• Live our core values in all you do:
  • Be Kind and Care
  • Live Good Health
  • Be Data-Inspired
  • Champion Change
  • Leave it Better than You Found It
  • Make It Happen

Qualifications to be successful in this role:

• 3+ years in customer service
• The ability to type 60+ words per minute
• Excellent writing skills
• General Computer/Tablet/Smartphone Knowledge
• An extremely flexible schedule including weekend and evening availability
• The ability to learn on the fly and adapt to change
• A team-oriented, peer-positive attitude
• Dedication to customer satisfaction
• Familiarity with another language is a plus, but not required

Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities and perspectives to apply.

Exciting Full-Time Employee Benefits, Perks and Culture

• Embrace the Freedom: Be a digital nomad, work from anywhere we have operations within the continental U.S.
• Office Vibes: If you prefer working in an office, we’ve got you covered, our HQ is in vibrant Austin, TX.
• Face-to-Face Connections: We value personal connections. Enjoy opportunities to meet and connect with your team members in person to help forge meaningful relationships that extend beyond the virtual realm. Teams meet as often as needed and all of MyFitnessPal gathers annually.
• Flexibility At Its Best: Achieve the work-life balance you deserve. Enjoy a flexible time-off policy and work on your own terms with our Responsible Time Off benefit.
• Give Back: Use your volunteer days off to support what matters most to you. Each full time teammate receives 2 days per calendar year to give back to their community through service.
• Mentorship Program: Take control of your career through our mentorship program where, if you’d like, you will be matched with a teammate who can help you scale your skills and propel your growth.
• Family-Friendly Support: Embrace the journey with confidence and care. Enjoy our paid maternity and paternity leave, to provide time to balance family responsibilities with your career and take the time needed to strengthen family relationships. We understand the complexities of starting or expanding a family, which is why we provide best-in-class comprehensive assistance for fertility-related matters.
• Wellness Comes First: Live Good Health is one of our core values. Receive a monthly Wellness Allowance, empowering you to focus on your physical and mental well-being by choosing from a range of wellness initiatives, including dedicated mental health days.
• Celebrate Greatness: Your hard work deserves recognition! Our reward and recognition platform empowers peers to acknowledge and reward each other for the exceptional contributions they make.
• Elevate Your Health & Fitness: Get access to MyFitnessPal Premium, allowing you to take your fitness, health and wellness journey to new heights.
• Unlock Your Potential: Access our virtual learning and development library, and participate in training opportunities to continuously grow and enhance your skills.
• Championing Inclusion: Our dedicated DEI Committee actively fosters a erse and inclusive workplace by setting actionable goals and evaluating progress across the organization.
• Healthcare Matters: Your well-being is our priority. Take advantage of our competitive medical, dental, and vision benefits that cater to your holistic healthcare needs. Feel secure and supported on your wellness journey.
• Secure Your Future: Benefit from our retirement savings program, giving you peace of mind for your financial goals. Reach them sooner with MyFitnessPal’s competitive employer match.

Customer Support Coordinator

DALLAS / FT. WORTH, TX /

CUSTOMER SUPPORT – CUSTOMER SUPPORT 

FULL-TIME

REMOTE

The Role

TimelyCare is looking for a highly motivated Customer Support Coordinator to work in an interdisciplinary environment not only with customer and provider support but also with our Care Coordination, Case Management, Basic Needs, and Crisis Support teams delivering excellent services to patients and the providers who administer care for our patients. You will be the first point of contact for college patients, providers, school counseling and health centers, and business partners in need of assistance with using our virtual and in-person care services with a goal of providing outstanding service and connecting members to care within our Service Level Agreements (SLAs). We are looking for self-starters who love solving problems, are agile, are quick learners, and are flexible and calm under considerable pressure. The ideal candidate will have experience in customer support, tech support, case management, care coordination, and/or crisis work.

Location

We offer a remote work environment. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, a secure and private workspace, free from noises, distractions, and successfully completing the training program. Adherence to HIPAA and governmental compliance are required in this role.

Schedule

TBD

As we staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime. Any requested increase or decrease in hours will be communicated with advance notice to a team member and without impact to benefit eligibility.

What You’ll Do

• Provides customers with courteous, friendly, and efficient service, leading to the resolution of any issues.
• Triaging members and connecting them with the appropriate service and level of care and needed resources via phone, SMS, or email.
• Supporting our care coordination, case management, basic needs, and crisis support teams with intakes, follow-ups, social network monitoring, and urgent matters.
• Generating and maintaining reports and referral resources for all business lines.
• Executing records requests and verification of services.Support the TimelyCare virtual care operations, serving as the primary point of contact for all patient, business partners, and provider inquiries in a timely fashion.
• Develop a strong understanding and knowledge of the organization’s product, services, and processes to support patients and providers.
• Act as a resource for internal stakeholders.
• Utilize critical thinking and effective communications to provide thoughtful, empathetic, customized solutions that help patients with their overall virtual care coordination as well providers with their technical and scheduling needs.
• Follow a HIPAA-compliant procedure for all communications with internal and external sources
• Embrace the TimelyCare values with your engagement and performance.
• Maintain awareness of patients who are waiting to be seen by our providers, ensuring they are seen in a timely manner. Manage provider alerts appropriately.
• Provide feedback using appropriate channels to improve product, process, procedures, scheduling, and service levels.
• Adhering to all operational, quality, security, risk and regulatory policies and procedures.
• Use analytical skills to troubleshoot various systems and provide technical answers related to our TimelyCare platform.
• Other duties as assigned

What You Bring

• Ability to work various shifts from Monday through Sunday, including weekends and holidays
• Bachelor’s degree from an accredited college or university preferred.
• Prior customer support, care coordination, and/or crisis service experience in a remote environment
• A servant leader attitude and passion for serving others.
• Willing to listen and find creative solutions to address and resolve issues independently.
• Reliable high-speed internet connection
• Ability to remain engaged throughout the entirety of your shift with minimal to no distractions
• Experience with Zendesk and Dialpad, preferred.
• Proficiency or rapid assimilation to operate productivity technologies; Microsoft Office, Google Suite, Zoom, Slack, and Electronic Health Record systems.
• Understanding of virtual care best practices with considerable attention to detail including proficiency with TimelyCare or competitive virtual care mobile and web app and admin
• Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required)
• Thrive in an environment that is high-pace, dynamic, and collaborative, utilizing good judgment with ambiguity.
• Adaptability to quickly changing priorities and member needs.
• Strong time management skills, with the ability to manage competing priorities.
• A strong work ethic and a sense of responsibility to team members and business partners.

Benefits + Perks

• 13 Paid Company Holidays + No work on your birthday!
• Unlimited PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility
• Company-sponsored Health Insurance + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare services for you and your immediate family
• Mission-Driven Purpose with a Supportive Team Culture

The salary for this opportunity is $19.25 per hour. This is the base pay, and you will be eligible for a discretionary bonus in addition to the base pay.

Title: Global Service Center Associate – Korean & English

Location: China – Dalian

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are currently seeking a talented Global Service Center Associate in Dalian China, to join our talented Veeva Customer Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. If you are driven to provide an excellent customer experience and work with software this job is for you!

What You ll Do

• Advise end users on best practices when using Veeva s applications
• Identify and resolve client issues associated with Veeva s applications
• Build strong and professional relationships with all users of Veeva s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

• Excellent verbal and written language skills both in Korean & English
• 1+ years relevant experience in a customer service role
• Effective communication, organizational, and time management skills
• Professional telephone manner
• Ability to quickly learn and communicate technical information
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)

Nice to Have

• Experience working in the life sciences and healthcare industry
• Experience working with any Documentation Management Software

Perks & Benefits

• Allocations for continuous learning & development
• Health insurance with generous coverage limits
• Allowance for wellness & fitness programs

Veeva s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Customer Contact Center Representative – Remote

United States-Remote

Full time

JR0028292

Together we fight for everyone’s opportunity for a better financial future.

We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough we believe every inidual and every community deserves access to financial opportunities.

We are determined to support both iniduals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued.

We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

What will you do:

Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a).

Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Don’t know anything about retirement? We’ll teach you everything you’ll need to know.

How we help you achieve this:

• Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) a foundation for career growth.
• Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day
• Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program

What will your day look like:

• Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
• Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
• You will bring your authentic self to work.
• Strive for first call resolution, and take true ownership of customer needs and issues.
• Asking as many questions as you need to understanding the customers’ needs and priorities, and problem-solving in a metric driven environment
• Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
• See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.
• Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there

Knowledge and Experience:

• College Degree and 1+ year of customer service experience
• Or, in lieu of degree, 3+ years customer service experience
• Experience in the Financial Service industry is a bonus but not required
• Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred
• Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment
• Availability to work any shift within the Monday through Friday operating hours of 7:30 am 10pm EST
• Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual

What we offer you:

• At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program
• Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of an assessment
• Generous paid time off upon hire. 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off
• Health, dental, vision and life insurance
• Retirement savings- 401(k) Matching and Pension Plan
• Paid Training, and Full Benefits with no waiting period; Monday Friday Only, Referral bonuses, Performance Incentives
• Employee Led Councils (ELCs). We have eleven ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ERGs frequently co-sponsor ersity-related educational events across our system in conjunction with the Office of Diversity and Inclusion.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$41,600/yr ($20/hr)

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Customer Advocate – Payroll (Pacific Standard Time)

Schedule – 8am-5pm PST (11am-8pm EST)

Remote – Work from Home

Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!

Job Summary

At Paycor, our Customer Advocates demonstrate success with establishing and maintaining positive working relationships with customers and peers. They must possess a passion for providing world-class service, be independently driven in our virtual first environment, can learn new systems and/or enhanced functionality within an existing system, and be agile and flexible in a fast-paced environment. The Customer Advocates will work through our queues to help support and empower our customers as they come to us seeking guidance in navigating our products. They are also expected to act as an advocate for Paycor by ensuring that our customers receive top notch service every time. Launching a career at Paycor as a Customer Advocate allows for meaningful and challenging work that sets associates up for elevated career growth and advancement.

Essential Duties and Responsibilities

• Support customer interactions performing basic functions within the Perform application in a team setting in a contact center environment
• Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues by developing solutions to customer questions
• Support customers as an advocate by educating and counseling them on procedures to eventually enable self-sufficient system usage.
• Monitor the Perform system and proactively identify actions needed to correct issues as they arise.
• Expected to identify and troubleshoot appropriate next steps for more complex cases that require research, then route them to the appropriate party
• Follow defined process to escalate items as needed
• Document and manage cases within applicable systems by reviewing, updating, and closing daily
• Leverage resources for troubleshooting solutions to client questions
• Prioritize a variety of tasks for quarter end and year-end processing and reporting
• Must be able to meet or exceed expectations with schedule adherence
• Meet or exceed productivity goals including case closure while balancing quality of each interaction
• Monitor pay planner and update scheduled payroll dates accordingly – Only PPS
• Attend internal meetings and huddles as scheduled

Requirements

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree preferred or 4 years equitable business experience required
• 1-2 years supporting customers via phone
• 1-2 years of multi-channel customer service experience
• 1-2 years of prior customer facing HCM or Paycor experience is a plus
• Proven excellence in customer service and relationship building skills required
• Effective organizational skills proven in a fast-paced, service-oriented position
• Familiarity with HCM software, including the ability to troubleshoot software configurations
• Ability to interface with multiple departments, multi-task, think on your feet and work independently
• Strong interpersonal, verbal and written communication skills
• Excellent understanding of Operating Systems and MS Office products
• Prior experience transferring knowledge to others in training environment or virtually; utilizing on-line tools such as Zoom, Go To Meeting or Skype preferred
• Ability to effectively solve problems by balancing detailed questions with creative solutions
• Adherence to schedule and role assignments to ensure timely responses

Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most – the well-being of you and your loved ones.

Highlights include:

• A flexible virtual-first work philosophy
• An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor’s growth
• 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
• Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
• Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
• Paid leave for birth parents, non-birth parents, elder caregivers, and military support
• Sabbatical opportunities for tenured Associates
• Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
• Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges

We also offer competitive compensation determined by each inidual’s relevant experience, skills, and education. We anticipate the base pay for this position to be between $16.05/hr-$25.70/hr. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you’ll still apply as there may be other positions that better align.

Customer Service Specialist – Home Solutions

United States Virtual

Full time

R-100977

What is a Customer Service Specialist at Assurant?

The role of a Customer Service Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact and you care about helping others.

The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

Why You Should Consider This Role

• You love helping and connecting with people
• You’re a problem solver who likes to think on their feet and enjoys a challenge
• You thrive in a fast paced, changing environment

What You Will Like

• every day and every customer are different
• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team
• Medical benefits begin on your first day
• Monthly incentive plan option to earn additional $200-$300/month
• Tuition reimbursement available after 6 months up to $5000/annually
• Competitive paid time off
• Availability to work a schedule between the hours of 7:00am CST – 7:00pm CST Monday through Friday
• Availability to work ove
• The ersityrtime hours as needed

The Details

• Provide superior service to our customer who have purchased extended warranty contracts for Major Appliances, ORV’s, Water Heaters, and Furniture.
• This role requires listening to our customer’s concerns and showing empathy while resolving their issue
• Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
• A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.

What You Should Know About Us

• Assurant, Inc. helps people protect what matters most to them
• We have been around for a while with our roots tracing back to 1892
• We are a Fortune 300 company employing approximately 15,000 people in 16 countries
• We provide specialty protection products and related services to safeguard against risks

The Ideal Candidate Will Have

• Strong attention to detail
• Love talking to people and ability to WOW customers on every call
• Excellent verbal, written, and listening skills
• Relentless drive to own the customers problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast-paced work environment
• Ability to think outside of the box to resolve problems
• Ability to multi-task using technology, including call handling
• Minimum high school diploma or GED

Pay Range: $14.04 – $23.50

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Wealth Management Customer Service Specialist

Fully Remote

Remote – United States

Full time

R000102466

Looking for a great career with paid benefits on day 1, career growth and an opportunity to advance professionally? Then join Guardian Life! Our Customer Service Specialists are responsible for providing support to financial professionals and Clients via inbound calls to our Service Desk Team.

Inquiries range in complexity but center around the servicing and care of brokerage and advisory accounts. Candidates must possess exceptional customer service skills, be highly engaged and looking for an opportunity to build a career with our financial services and wealth management team!

You will

• Accurately answer and research/resolve phone, email and chat inquiries from financial professionals and Clients. Inquiries will cover a wide array of wealth management topics such as new account setups, transfer of assets, mutual funds and annuities, stocks and bonds, qualified and non-qualified plans, as well as brokerage and advisory platform/tools/system navigation and troubleshooting.
• Provide your expertise to financial professionals and Clients in the review of documents being submitted for processing and provide instruction to ensure accurate completion of all applicable sections.
• Successfully navigate multiple computer systems while simultaneously managing call flow and providing a best-in-class service experience.
• Adhere to established procedures to properly verify callers, obtaining correct data points or Personally Identifiable Information (PII) to ensure information is provided to the appropriate party.
• Establish clear expectations of next steps that will need to occur to complete/resolve an inquiry and de-escalate concerns as necessary.
• Thoroughly and accurately document details of all interactions, in a timely manner, using tracking system.
• Meet and/or exceed inidual and team performance measurements, including established Quality and Customer Survey goals, while adhering to established team schedule.
• Be a positive change agent, proactively seeking out improvements in execution and challenging the status quo to improve the way we do business and continuously set the standard.

You have

• 3+ years in a high-touch, service or operations environment preferred.
• Strong insurance, retirement and/or wealth management knowledge preferred.
• College degree, or relevant work experience.
• Securities license preferred (Series 7 or 63), but not required.
• Demonstrated understanding of computer systems and keyboarding skills.
• Excellent analytical, verbal and written communication skills, with strong sense of accountability.
• Strong organizational skills, ability to multitask.
• Positive attitude and dedication to providing superior customer service in a team environment.
• Ability to work remotely with access to high-speed internet services.

Salary Range $40,260.00 – $60,390.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by erse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose to inspire well-being we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
• Dental plan
• Vision plan
• Health care accounts flexible spending, health reimbursement, and health savings accounts
• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage
• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)
• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health
• Wellness programs, including fitness program and equipment reimbursement
• Child, adult, and elder back-up care support through Bright Horizons
• Adoption assistance
• College planning
• Tuition reimbursement
• Student loan assistance
• Commuter benefits in select metropolitan areas

Justice, Equity, Diversity & Inclusion (J.E.D.I.)

• Employee Resource Groups that advocate for inclusion and ersity
• J.E.D.I. certification and training programs
• Matching gifts/volunteering

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Bilingual Customer Service Specialist (Spanish/English)

Fully Remote Remote Worker – N/A Recruitin

Job Type

Full-time, Part-time, Temporary

Description

Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.

At Direct Interactions, you will work with some of the kindest and most professional contact center agents in the country. You will help people in need and know that you have made a positive difference in their lives. Even if you have not worked in contact centers for long or even not at all, we are interested in learning more about you! We pride ourselves on being all about the clients we serve as well as those we work with. Most people spend more time at work than they do with their own families, so why not join the DI family while still being able to have a work life balance!!!! We partner with various companies and states to provide their customers with white-glove service. We offer flexible scheduling that will still allow you to have a work life balance.

What’s Next?

To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please continue to monitor all inboxes in your email so that way you do not miss an email or any deadline to respond by.

Requirements

• MUST BE BILINGUAL SPEAKING ENGLISH AND SPANISH
• MUST SPEAK FLUENT ENGLISH AND SPANISH (a fluency test will be administered at some point in the interviewing process if you are selected)
• Must be a self-starter
• Must demonstrate a passion for providing outstanding service
• Must maintain composure across a variety of customer and peer interactions
• Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
• Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
• Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
• Ability to remain calm under pressure in a fast-paced contact center environment
• Ability to remain calm while taking back-to-back calls
• Ability to show empathy for those that may be frustrated or anxious
• Ability to pay attention to detail and multitask while navigating through multiple programs and information
• Ability to use a computer quickly and accurately
• Must possess the ability to remain poised in high stress situations
• Must be willing to conquer goals and challenges
• Must type at least 30 WPM
• Ability to be flexible and handle changes efficiently
• Must be proficient in Excel, Word and Outlook Office products

Additional Requirements

• Must pass a criminal background check paid for by us (Direct Interactions)
• Legally able to work in the United States
• Must be a current resident living in the United States
• Must have at least a high school diploma or equivalent
• MUST NOT RESIDE IN CALIFORNIA OR NEW YORK; We do not hire in those states at this time

Job Details (what you will be doing)

• Process unemployment insurance claims
• Answer incoming calls via computer software and assist customers
• Research information in databases to resolve customer issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time

Training

• Training is done virtually and will consist of virtual instructor led and self-paced learning
• You must first attend a mandatory orientation session
• Orientation, training & nesting spans across 9 days and is all paid
• 100% attendance is required in all phases of the on-boarding process (orientation, training & nesting are mandatory)

Orientation: Friday September 15, 2023 at 12:00pm EST

• Training week 1: Monday September 18, 2023 – Friday September 22, 2023 (6 hours a day) actual times TBD
• Training week 2: Monday September 25, 2023 – Wednesday September 27, 2023 (4 hours a day) actual times TBD

(More information about the times of the 2nd week of training will be discussed in class)

*we are letting you know beforehand what a training schedule may look like

Shifts

• Agents must be available to work at least 20 hours per week within the hours of operation noted below

Hours of operation for the client

Monday- Friday 8:00 am to 5:00 pm EST

• At least 20 hours per week are required (you select when you can work)

8 HOURS WORKED ARE REQUIRED EVERY MONDAY NO EXCEPTIONS

if a holiday falls on a Monday, the 8 hours become mandatory on the following Tuesday

Pay Rate

• $15.00 per hour
• This is a W2 (employee) position
• We are paid biweekly via direct deposit
• All mandatory events are paid (orientation, training & nesting)

Employee Benefits

• Accrued paid time Off (PTO)
• Sick time

Technical Requirements

• Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
• Operating system – Windows 10 or higher
• Your computer must have at least 8GB of RAM installed and a Processor speed of 2.00GHz or higher
• US based Internet service provider (ISP)
• High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet
• USB headset with noise-canceling microphone; 3.5 mm headsets are NOT approved and will not work with our software
• A smart phone that is less than 3 years old that you are able to install our required software on for multifactor authentication (used for our programs authentication process and not for work)
• A second monitor is not required, but strongly recommended

*If you are selected, your offer is contingent upon successfully completing and passing a background check and a technical assessment of your PC performed by our IT team.

Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems are NOT compatible with any of our client’s software.

*There are NEVER any fees associated with applying or working for Direct Interactions.

WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME

Salary Description

• 15.50

Title: Customer Support Representative

Location: Remote (United States)

Mural’s mission is to inspire teams to connect and innovate, while bringing purpose and intention to the craft of collaboration.

Founded in 2011, Mural is a leading innovator in visual collaboration for hybrid, remote, and distributed teams. We believe in what we build, and our team of more than 600 Muralistas around the world collaborate in the Mural app. Our values guide our intentionally inclusive product and culture, which includes collaboration design education and a flexible monthly stipend for learning, wellness, and coworking.

Mural has raised $200M to date and is growing rapidly to fulfill our mission. The company is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, GitLab, Microsoft, and Atlassian.

ABOUT THE TEAM

Our Customer Support Representatives play a crucial role in assisting external and internal Mural customers with any enquiries they might have about our app and its subscriptions

YOUR MISSION

As a Customer Support Representative you will respond to customer requests, provide general support and engage with customers to help them achieve their goals.

WHAT YOU’LL DO

Your responsibilities will be:

• Manage and respond to customer requests
• Understand our customers and become their advocate
• Educate and instruct customers through email, chat, phone call and video
• Assist the Customer Experience team with managing their accounts as needed
• Collaborate with the Product team on how to improve the product
• Collaborate with Customer Success on education programs

As a successful candidate will be able to convey how exciting and innovative our software is. You will turn our current customer base into MURAL fanatics by showing how easy and fun it is to collaborate in design thinking with MURAL. Your hours of support will be from 11 am to 7 pm PST, with a one hour break.

WHAT YOU’LL BRING

We are looking for dedicated iniduals who can work independently in a fast-paced startup environment. The ideal candidate will have:

• Fluency in spoken and written English (additional languages are a plus)
• Willingness and passion for understanding, helping and teaching customers
• The curiosity to find new, better ways to solve problems
• A strong passion to help teams succeed, and empathy with users
• 2+ years experience in software customer support (ideally B2B)
• Experience troubleshooting and reporting bugs
• Experience tracking bugs with a QA and development team
• Great visual communication skills
• Remote working experience
• The ability to provide clear and concise guidance through emails, over the phone, video or in person

For roles based in New York City, California, Colorado, and Washington, the base salary for this role ranges from $43,300 – $54,100 + equity + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation.

Equal Opportunity

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

OKX is looking to hire an Institutional Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

K-12 Education - AI Communications Associate

**As Artificial Intelligence (AI) Chatbot Associates, you are trained to be experts in supporting our chatbots in providing personalized assistance to families. You will help train bots and refine their responses as they provide contextualized help supporting student learning.

**As an Artificial Intelligence (AI) Chatbot Associate, you will be tasked with:

• Reviewing questions from AllHere's end-users and assisting in the categorization of these questions and topics
• Perform quality review of SMS automation transcripts
• Utilize data-mining methods to identify opportunities for improvement in our chatbot knowledge base
• Test our AI software and provide feedback to the Product team
• Monitor incoming message queues
• Respond correctly, efficiently, and warmly to messages requiring responses
• Identify and create alerts as needed
• Ask for clarity and support as needed
• Can readily context-switch between message recipients
• Attend training sessions and review updated documentation as needed
• Develop and refine Knowledge Bases for our chatbot districts and schools based on information, training, and resources that we provide.

**Opportunity Details

• Location: 100% Virtual and Remote 
• Schedule & Availability Requirements:**Overnight Availability Preferred**
  • Flexible Scheduling Opportunities / Students must be available at least 15-20 Hours Per Week
• Equipment Requirements: Students must have their own laptop device with reliable WiFi internet access
• Training: September 20 - September 22 (Training times to be determined)
• Official Start/End Date: Start: September 25, 2023 / End: June 28, 2024

Answering Service Customer Service Specialist

**Not a sales position**

Home based independent contractor wanted to handle Customer Service for fast growing marketing company providing Attorney Answering Service (“AAS”) services.

OPPORTUNITY:

Provide personalized, phone & email-based customer service for our clients located throughout the US. Our clients are all attorneys and they avail our “AAS” (where we essentially take over their phones).

On an ongoing basis, you will need to:

• On-board New clients from start to finish, aid them in getting set up for their service, and work with the client and our technical team to ensure a seamless transition
• Identify any areas of the service that need to be fixed or improved
• Act as the liaison between the technical department and the attorney customer for tech and services related issues
• Detect any trends and patterns you are noticing for troubleshooting issues, common customer complaints and pain points, etc. (this is a new service and we will be relying a lot on you, the CSR, to detect and relay this critical data to us)
• Attend weekly meetings with the “AAS” team to discuss updates, problems, and ideas pertaining to the service

PAY:

The starting pay is $18 per hour, paid each week through ACH deposit. At 60 days, your performance will be reviewed. If you pass the review, you will be raised to $19 per hour. After 90 days you will have another review, in which you will be raised to $20 per hour.

Does this describe you?

• You have had a great track record of success and want to be recognized for your contributions.
• You want to be part of a high-energy, fast-growing team that provides quality products and services people actually want.
• You are a hard worker and are willing to put in the time, effort and energy it takes to make your projects a success.
• You are coachable, willing to learn and want to grow in your position, as well as taking direction with a positive attitude.
• You bring ideas to the table. You not only follow plans currently in place, but can provide new ideas and outlook.
• You are disciplined enough to work out of your own home. It can be challenging to work from home…so much freedom, so many distractions but you are self-disciplined enough to do so successfully.

If you think you are this type of person, we are looking for you.

RESPONSIBILITIES:

• Onboard new clients (Intake Process)
• Establish client goals and go over services in contract that they can expect to receive
• Aid clients in key set-up instructions (such as transferring their phone lines over to our service, setting up an online calendar so our reps can book appointments for them)
• Forward any support requests / complaints / items needing attention so our support team can resolve these as quickly as possible
• For clients that are difficult to get in contact with, use a series of voicemails and emails to maximize the chances that the client will engage in a monthly overview call
• Be the primary account manager for customers
• Quickly report any problems with any service when detected
• Develop and maintain strong relationships with clients to ensure continued customer loyalty
• Be on the lookout for ways to improve our products and services
• Answer and return client phone inquiries
• Look for ways to improve client retention
• Identify trends in customer satisfaction or dissatisfaction
• Perform other duties as assigned

QUALIFICATIONS:

• You must have your own computer, internet access, phone, and a quiet place to make calls.
• Fluency in Microsoft Excel and Word, using Gmail, sending attachments, navigating to websites, making Google searches. Able to use Google drive as well.
• Experience with RingCentral and Zoho CRM is a plus, but not required.
• Must be available part time to provide customer support around 20 hours a week (at first and later to expand your hours over time), between Monday and Friday, from 9:00AM-5:00PM Central Time. Clients are all over the United States (pacific, mountain, central and eastern time zones).
• Nights and weekends are not required nor anticipated.
• Being reasonably “tech savvy” is a must
• Must have passionate and personal voice
• Must be a great communicator both written and verbal
• A highly results oriented, articulate, decisive, self-starter who energizes people around him/her.
• Ability to meet deadlines is essential
• You will be remote and will be responsible for your own work environment, reporting, and have a strong work ethic with the ability to self-motivate.
• Successfully complete screening process.

Important: Before you email to respond for this position…

Our company provides done-for-you Answering Services for Bankruptcy, Criminal Defense, DUI, Personal Injury, and Divorce attorneys. If you do not like lawyers or believe that they represent only guilty or bad people, please DO NOT apply.

Our clients are good people who help others that are in serious legal situations, and we recognize them as providing an extremely valuable service. You must feel similarly.

To apply, respond via email to : using this subject line:

CSR for attorneys

**If you don’t respond using this subject line, your reply will be ignored, as it shows that you didn’t read this ad in its entirety.**

In your reply, please include the following:

• Why you feel you would be a great fit for the position
• Your time zone
• Attach a short, recorded message to your email. Find a magazine or article online and read the first 5 sentences aloud so we can gauge your speaking voice.
• Please ensure your recording is an MP3 or other common audio file type.
• Attach a copy of your resume

Customer Experience Agent

at Rhino (View all jobs)

Remote

Our mission is to give renters everywhere greater financial freedom to plan and enjoy their lives. Rhino has launched the industry’s first end-to-end deposit platform servicing all stakeholders in the rental ecosystem. Rhino is aggressively responding to the most pressing needs of renters and landlords alike and aims to service more than $45 billion in cash deposits and security deposit insurance for 43 million rental homes nationwide across the entire rental industry.

Our first product eliminates the need for a cash security deposit and puts money back in renters’ pockets with a technology-driven insurance product. With Rhino, millions of renters across the country now have the opportunity to save with our award-winning deposit insurance. In addition to our security deposit insurance, we also offer renters insurance. Our newest offerings include Rhino+, a cash deposit collection and compliance solution for landlords and property managers, and Credit+, which will provide renters at partner communities with a means to build credit through on-time rent reporting.

We’ve already saved hundreds of millions of dollars for renters and are trusted in over 2 million homes nationwide, and most importantly, we’re just getting started

As a Customer Experience Agent, you’ll assume a critical role in supporting our Rhino customers in finding solutions for their Rhino needs. This is a fully remote position.

In this role you will:

• Respond to Rhino customer queries in a timely and accurate way via chat first then with email and phone call support.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Work cross functionally to share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their issues are resolved.
• Gather customer feedback and share with our Product, Sales, and Marketing teams.
• Assist in training junior Customer Support Representatives.
• Leverage internal knowledge base to quickly respond to inquiries.
• Understanding of service technology for fielding customer requests.
• Experience in a high transaction volume environment.

We’re ideally seeking:

• Experience working in Zendesk required, live chat preferred
• Strong communications skills specifically on the phone and in writing.
• An expert communicator in both small-talk & high-pressure moments.
• Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
• True team player. Open to accepting feedback to ensure the team’s success.
• Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.
• Flexibility – We are disrupting an industry so changes to traditional processes should be expected.
• Insurance Licensing: In your first two weeks of employment, you are expected to study for the P&C Licensing course.

Additionally, we are looking for:

• High-level professionalism: Rhino Customer Experience Agents are strategic thinkers that understand the big picture of where the organization is going and how all the different parts are interconnected.
• Technical knowledge: As a customer service professional, a Rhino Customer Experience Agent needs to be familiar with technical and industry knowledge in order to help customers make informed decisions and troubleshoot any issues. Agents should be up-to-date on all product processes, product and service usage, and company policies.

• Tenacity: As a Rhino Customer Experience Agent, tenacity is required to get the job done thoroughly and accurately.
• Positive attitude: For Rhino Customer Experience Agents a positive attitude keeps everyone trying new things, feeling brave about brainstorming new ideas, and makes people feel excited to go to work with their co-workers.

Compensation & Benefits

Base Salary Range: $55,000 – $60,000

Rhino has partnered with a number of compensation benchmarking tools to determine competitive and fair market pay bands for our size and stage. Our goal is to ensure each employee is paid equitably and competitively while also maintaining a consistent and standardized methodology. Inidual pay decisions are based on a number of factors including qualifications for the role, experience level and balancing internal equity relative to other Rhinos. Base salary is just one part of our Total Rewards Package here at Rhino. In connection with this position, we also offer:

• Competitive cash compensation package including base salary, performance bonus, and other financial perks
• Medical, Dental, and Vision coverage (90% employer contribution) – eligible from your start date
• Unlimited PTO Policy, quarterly team recharge days focused on mental and physical wellness
• Generous Paid Parental Leave
• Stock option plan to give our employees a direct stake in Rhino’s success
• Bi-annual performance reviews and ongoing professional coaching and development opportunities with external partners
• Remote-first work culture with opportunities to collaborate as a team in person
• Opportunities to participate in ongoing ersity, inclusion and equity programming or join an ERG
• 401(k), HSA, Life & Disability Insurance Coverage ($0 employee contribution for additional insurances)
• Monthly lifestyle stipend to fit your needs (meals, wellness, co-working)

Rhino is committed to the principle of equal employment opportunity for all employees, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rhino are without regard to race, color, age, religion or belief, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rhino has a zero-tolerance policy against discrimination or harassment based on any of these characteristics. This includes recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

Title: Admissions Representative – Remote

Location: United States

Full-Time

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Apply here for your next career!

If you have an appreciation for the arts and education and desire to work remotely, Academy of Art University encourages you to consider joining our Admissions Representative team. Admissions Representatives at Academy of Art University engage with prospective students, and their families, by phone, email and virtually, every day. They answer questions regarding the University’s schools of learning and provide guidance regarding the enrollment process. Admissions Representatives work with a lot of great technology and collaborate with other Admissions teams to effectively support the needs of prospective students. This remote position offers a rewarding opportunity to work with aspiring artists as well as our esteemed faculty.

We Will Provide:

• A collaborative and interactive work environment
• The chance to work with aspiring artists
• Continual learning opportunities and great technology
• The opportunity to inspire, motivate and engage with students
• The opportunity to inspire, motivate and engage prospective students and families through various communication channels

You Will Achieve:

• Effectively answering heavy inbound calls from prospective students and efficiently answering their questions regarding the University’s schools of learning
• Making outbound calls to engage with artists and their families to provide guidance on their educational pursuits
• Maintaining the highest level of customer service to students and their families at all times
• Guiding students through the enrollment process, while providing accurate, current and comprehensive program knowledge
• A commitment to go above and beyond to ensure students are set up for success
• Comprehensive program knowledge and be able to communicate information about the Academy’s academic programs, student resources and policies and procedures

What You Will Bring to the Team:

• A positive attitude and a personable approach
• High adaptability and positive engagement with erse populations
• Excellent time management and organizational skills
• A Bachelor’s degree – is preferred
• Bilingual speaking ability is a plus but not a must
• Flexibility to work varying hours between 9 AM – 6 PM or 10 AM -7 PM PST Monday – Friday and on weekends occasionally

Benefits:

Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days’ accrual at start), paid holidays, paid sick leave and a commuter benefit program. The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester. Full-time employees also have access to our multi-lane swimming pool, two fitness centers and our many recreational programs, including our NCAA Division II events.

Compensation:

$50,000.00 – $64,480.00; based on location. This is a remote role.

Academy of Art University is based solely in San Francisco, California. This job opportunity may be available for remote work from a predesignated location within the contiguous United States.

Title: Customer Service Associate – Remote

Location: Virtual, in the U.S.

Pearl Interactive Network is hiring Remote Customer Service Associates.

The Customer Service Associate (CSA) is responsible for answering telephone inquiries and launching outbound calls, as appropriate. The Customer Service Associate will assist customers in navigating the portal while encouraging and reassuring them to become self-sufficient in using our tools.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for iniduals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers Competitive Compensation and Benefits including:

• Rate: $16.20 per hour + an additional $4.41 per hour toward Health and Wellness Benefits.
• Paid time off, Paid holidays
• 401K eligibility plus company matching program.
• Ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 7 am – 7 pm CST, Monday – Saturday

• Associate training consists of 4 weeks of classroom training followed by 1 week of simulation.
• Must pass end-of-training check-offs or call reviews.

Technical Equipment, and Remote Office Requirements:

1. Broadband internet connection with a minimum upload speed of 40 Mbps and download speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor, and headset are provided.

Job Duties:

• Handle incoming and outgoing phone calls and identify the type of assistance the customer needs
• Provide excellent customer care to our Veterans and providers.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
• Meet departmental standards for adherence, production, and quality.
• Participate in training and self-development opportunities when appropriate.
• Demonstrate a cooperative, positive attitude in the workplace.
• Special projects, initiatives, and other job duties as assigned.
• Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses.

Job Requirements:

• High School Diploma, GED, or equivalent education required.
• Must have 1 year of inbound/outbound call experience in a call center environment.
• Minimum of 1 year experience in a medical or health insurance environment, including claims. processing and claims customer service in a hospital or medical/dental provider office, etc.
• Ability to type 35 WPM and 2+ years of computer experience.
• Knowledge of medical terminology (provider specialties, ICD/CPT codes, etc.)
• Proficient in Microsoft Office Suite.
• Must pass a third-party background investigation and 9-panel drug test.
• Metric-focused and ability to consistently meet productivity standards.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Check, Drug Screening, and Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Protocol Labs is looking to hire an Executive Director, Data Preservation to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.