Land your dream remote job

iubenda is hiring a remote Customer Support Sweden & UK. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

iubenda - Privacy & cookie policy generator for websites and apps.

Crypto.com is looking to hire a Client Services Analyst to join their team. This is a full-time position that can be done remotely anywhere in India or on-site in Bangalore.

Xapo is looking to hire a Customer Success Advisor to join their team. This is a full-time position that is remote or can be based in Gibraltar.

Customer Support Specialist

Customer Success & Support

Remote, United States

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Join Our Customer Support Team: Meaningful work impacting pets’ lives!

As a Customer Support Specialist, your role is at the heart of Trupanion. When members need us, our Specialists do whatever is necessary to provide the best experience possible. We’re looking for those that thrive in engaging with customers, and are comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections, and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.

What you will do (The Role):

• Provide an exceptional experience for current Trupanion members through inbound phone calls, chat, and email in a remote call center environment
• Passion to assist members, curiosity to ask probing questions, and ability to problem solve and think of creative solutions to assist the member.
• Handle sensitive situations with empathy and care, exemplifying Trupanion values
• Utilize multiple systems simultaneously to support our members
• Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment
• Efficiently manage time to provide legendary customer service in a high-volume contact center
• Make genuine connections, with the ability to adapt communication style to best serve any member that contacts us.

What you’ll need (Qualifications):

• 2+ years’ experience in high-volume, high-level customer service
• Work from home experience is a plus!
• Experience using and learning complex computer systems
• Call center experience is a plus!

Work Environment

At Trupanion, we foster a flexible workplace! This is a remote position open to candidates anywhere in the US. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to have a reliable/stable connection to the internet through hard-wire Ethernet.

Schedule

During four weeks of training, employees work Monday- Friday between 8:00 AM – 5:00 PM PST.

This is a full-time position with 8-hour shifts, 5 days a week. While schedules are set without rotation, this position requires availability on both weekend days. Shifts range between the hours of 3:00 AM – 11:00 PM PST.

Compensation

The base pay for this position is $19.00/hour on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on inidual performance.

We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion Team DNA:

At Trupanion, we achieve great things together when we are:

• Caring: We are kind to each other and assume positive intent.
• Collaborative: We work together to achieve company goals (we not me).
• Courageous: We are determined, take risks, and make bold moves.
• Curious: We seek new information to continually better ourselves and our work.
• Honest: We believe candid communication leads to successful teamwork.
• Inclusive: We welcome and value all people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visit https://trupanion.com/about

Trupanion is an equal opportunity employer and embraces ersity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that iniduals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

MoonPay is looking to hire a Customer Operations Analyst (LATAM) to join their team. This is a full-time position that can be done remotely anywhere in Latin America.

MoonPay is looking to hire a Customer Operation Analyst APAC to join their team. This is a full-time position that can be done remotely anywhere in APAC.

Inbound Call Center Associate – Healthcare/Remote

at Babylon

United States

Hello! We’re Babylon, a leading digital healthcare company.

Our mission is to make high-quality healthcare accessible and affordable for everyone on Earth. Building on the success of Babylon in the United Kingdom, Rwanda and Canada, we are building a 50-state provider network in the United States. We want to provide health services to the Medicaid population, who are often underserved and overlooked. Today, we cover over 3.5 million members in the US.

WHAT YOU’LL WORK ON

As we grow our digital healthcare service in the US, you’ll have the opportunity to join a team of ~20 Clinical Operations team members who provide exceptional virtual patient support to our patients. This position requires administrative and customer service skills such as working in a call centre or working as part of a customer support team.

You’ll get a chance to learn new systems and use the latest technologies including Babylon’s own EHR and Athena EHR to provide exceptional service to our members via email, telephone, and live chat. This will include registration, eligibility, scheduling, and technical issues.

As well as provide service to our members, you’ll be a part of managing back-end support processes including updating patient profile information, pre-screening and taking patient histories, chasing results, prescription and lab follow up procedures. This will give you a deeper understanding of the healthcare system and allow you to really make a difference to Americans across the country.

WHAT WE’RE LOOKING FOR

• Professional experience working in a high-volume customer service position e.g. call centre support or a highly administrative position.
• Ideal candidate holds administrative or customer service experience within a medical or healthcare environment (would benefit from basic knowledge of medical terminology and overall healthcare lingo!)
• A genuine passion for delivering exceptional customer service and the ability to handle high volume administrative tasks.
• Strong writing skills and comfort and familiarity using G-Suite and multiple systems at once.
• The ability to follow all HIPPA rules by maintaining confidentiality and security of sensitive information

HOURS

• The support team provides service to our members 24 hours/7 days a week. Scheduling will be based on business needs between the hours of 7am 11pm including weekends & holidays.
• You will be required to provide 40 hours per week and will be scheduled during the above times.

WHAT WE OFFER

• The hourly rate for this position is $20-22/hour and this position is permanent full-time (40 hours/week)
• We offer 4 weeks accrued PTO
• 401k’ with employer matching contribution
• Benefits include equity, medical insurance, vision, and dental coverage
• Incredible growth opportunities with a global health tech startup with a meaningful mission

#LI-Remote

At Babylon, we reasonably expect the new hire hourly range for this full-time position to be $20 to $22 for all positions located across the US. Inidual pay is determined by several factors but not limited to qualifications, experience, relevant education/ training and geographical location. In addition, the person hired into this role will be eligible to participate in an equity incentive plan and comprehensive benefits package such as Medical, Dental, Vision, 401k, FSA/HSA, Life Insurance and a competitive PTO plan of 4 weeks per year.

Compliance Disclosure (US ONLY)

If you are a Babylon employee who is also a California resident, Under the California Consumer Protection Act of (2018) as amended, you have a right to:

• know about the personal information Babylon collects about you and how it is used and shared;
• correct inaccurate information;
• delete personal information collected from you (with some exceptions such as if it is still needed for the purpose for which it was provided or if we are required by law to maintain it);
• limit the use and disclosure of your sensitive personal information;
• opt-out of automated decision-making technology;
• opt-out of the sale of your personal information; and
• non-discrimination for exercising your CCPA rights (including employment decisions or retaliation).

WORKING AT BABYLON

Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time

DIVERSITY AT BABYLON

We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.

1Password is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United Kingdom.

1Password - The world's most-loved password manager.

Customer Service Representative

LocationSomerset, New Jersey, USA18 USD – 18 USD/Hour

REMOTE *MUST LIVE IN THE UNITED STATES*

A large hearing aid manufacture is seeking serval customer service reps to join their team!

The position pays $18 hr.

JOB DESCRIPTION:

• Answer and support high-end customers with purchase orders for audiology and hearing equipment
• Accurately enter customer order information to internal database
• Direct calls as appropriate to correct department or inidual within company.
• Effectively meet all defined metrics regarding talk time and accuracy
• Communicate effectively with customer to provide a high quality experience

Skills & Qualifications:

2 years of Call center experience needed

• Preferred exp in a B2B environment
• Order processing experience needed
• Working in a fast paced environment (waiter/waitress is good exp.)
• Microsoft office
• Strong communication
• Job stability

Must be available to work all shifts

• 10-6:30
• 10:30-7
• 11:30-8

Experience Level:

• Intermediate Level

Bilingual Spanish Customer Service Representative – Manufacturing

Location: El Paso, TX, US

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in more than 60 countries stay competitive. Kennametal generated $2 billion in revenues in fiscal 2022. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Bilingual (Spanish) Manufacturing Customer Service Representative

Location – Work from Home (equipment provided) either in US or Mexico

This position is responsible for promoting outstanding customer service daily. They are also providing front line support for customer order enter, order expediting, quoting, returning, pricing and availability. This is a salaried position that provides additional bonus incentives based on team performance. Kennametal offers world-class career growth opportunities in addition to a highly competitive salary, generous paid time off, full benefits from day 1, 401(k) retirement, tuition reimbursement and more.

Key Job Responsibilities:

• Secure and enter customer orders quickly and accurately
• Create new customer masters as required
• Expedite existing orders in response to customer and sales inquiry
• Maintain working knowledge of existing and new products and services
• Create and maintain Contact Management System profiles as information is made available.
• Maintains proactive communication with customers in regard to order status
• Efficient and accurate processing of customer orders, inquires, delivery, service, etc.

Qualifications:

• HS diploma or equivalent (Bachelors degree preferred)
• Bilingual English and Spanish required
• 1-3 Years experience
• Experience in manufacturing preferred
• Experience with SAP preferred

Kennametal Inc. is an Equal Employment Opportunity employer. As such, it is the policy of Kennametal Inc. to afford equal employment opportunity without regard to race, color, religion, sex, national origin, age, handicap, disability, marital status, sexual orientation, citizenship status, veteran status, or other protected status, group, or characteristic under federal, state, and/or local law or regulation. It is Kennametal Inc.’s policy to comply with all applicable laws and regulations.

Netlify is hiring a remote Support Associate (Spain). This is a full-time position that can be done remotely anywhere in Spain.

Netlify - All-in-one platform for automating modern web projects.

Representative, Customer Service Operations

US-Nationwide-FIELD

Full time

20121865

What Customer Operations Support contributes to Cardinal Health

Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, customer service operations enhances the customer experience by leveraging inbound and outbound channels.

Remote, Full Time

Shift: Monday-Friday 10am-6:30pm EST

Qualifications

• High school diploma preferred
• Prior computer experience using Microsoft Office systems required
• Previous call center experience preferred
• Demonstrates a customer-centric advocacy mindset
• Strong communication skills, both written and verbal

Responsibilities

• Offer professional and timely service as a representative of Cardinal Health at-Home
• Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provide problem resolution for order issues in a timely manner
• Demonstrate excellent communication skills
• Must be able to multitask in a fast paced environment
• Team-oriented mindset
• Demonstrate a passion for healthcare
• Strong organizational skills and attention to detail

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems
• Team player
• Being able to problem solve and take initiative
• Ability to work overtime when needed

Anticipated salary range: $15.00-$21.84

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Magic is looking to hire a Director of Customer Success to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Why not get paid for scrolling? Our non-profit that bridges gaps between generations and provides mentorship is looking to grow on online community. We’re looking to reach new Gen Z women and find role models from all walks of life and engage with them on TikTok

This role is for someone who naturally enjoys adopting a brands voice and commenting, liking and following on social media. Fast fingers are a must. 😉 

Ideally we’d love a long term relationship and you can expect to work 15-20minutes a day for 4x a week of your choosing.

You can learn more on our website and see if you’d align with the brand tone at: www.yourmontage.ca we also have a podcast called Dear Next Gen on Spotify & Apple podcast. 

Responsibilities: 

• Engagement wizard:Let those cheeky comments, encouraging messages and creative responses shine. You’ll be the voice behind the account as reach new audiences through engagement. You will spend 15-20 minutes a day x 4 days a week or you’re choosing to engaging and create community for our new account
• Make online friends: You’ll be responsible to follow and source new TikTok accounts that could be fun for our community to keep a pulse on. 
• Video saves: As you scroll you may stumble upon a video topic of helpful hack that the community might enjoy. Your role would entail saving the video into it’s respective collection. 

Bilingual Customer Service Representative

locations Remote

time type Full time

job requisition id R-098971

Job Posting:

For the past 10 years, Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety, comfort and independence they deserve. As the nation’s top walk in tub/shower company, our products are made to the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference.

If you’re considering investing in your future, look no further to find out why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members that have a natural desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best, to give our best, to those deserving of the same.

We are seeking experienced, talented, and motivated Remote Bilingual Customer Service Representatives with a strong work ethic and an ability to thrive in a rapidly evolving business, working 100% in the cloud. These positions evolved out of an explosive growth phase in one of North America’s hottest industries and represent rare career opportunities for the winning candidates.

We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for our Safety Specialists all over Canada and the Pacific Northwest. This inbound phone call or outbound call in response to an internet lead is the first step in creating a sale and ultimately helping seniors retrofit their homes to age in place. Our advanced and high tech contact center works completely in the cloud, using Five9’s contact center platform, Zoom, and a cloud-based CRM. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tubs Inc. is an ideal place for you. Apply today!

This is a commission eligible role. The estimated total compensation range is $50,000- $75,000 annually.

Pre-Requisites:

• Winning candidates will possess modern technology with which to perform the job, i.e., a newer Windows machine with multiple monitors, a quality headset, web cam, reliable peripherals, and a stable high speed internet connections.
• All team members work one weekend per month in rotation.
• Experience working in a modern contact center is a must with an emphasis on consultative sales or lead-generation.
• Winning candidate will speak both English and the Quebecois iteration of French in order to serve customers in all of Canada and the U.S.

Responsibilities:

• Receive and make warm phone calls to thousands of leads monthly.
• Overcome objections and schedule in-home sales leads for our outside team.
• Ensure quality assurance throughout the lead-setting process.
• Work with the Quality Control team on geography understanding and lead-setting skill.

Qualifications:

• Experience working in an automated contact center is must.
• Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
• Ability to talk and type and use technology.
• Strong understanding of geography in the U.S. and Canada.
• Coachable – we are constantly working to improved our team members.
• Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
• Ability to multi-task across multiple software platforms during your workday.
• We are looking for bilingual candidates. Both English and French.

Safe Step Walk-In Tub Company is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. We offer a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!-

Pay Range:–

Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

-$15.00 – $17.31

–Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

-This role is Bonus or Incentive Plan eligible.

–The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified iniduals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Bilingual Customer Care Specialist

United States Virtual

Full time

R-98866

Assurant is always looking for qualified candidates to fill current or future openings.

When you walk through our door, you’re not just starting a job. You’re starting a career at a company that cares about you. Our offices are a community of people passionate about engaging and helping people across the country.

With competitive pay and benefits that start on your first day, Assurant’s a company ready to invest in you. But don’t take our word for it. Our benefits speak for themselves.

Here’s just a peek at what we offer:

• Generous paid-time-off package with 23 total days, including holidays, within your first year
• Undergraduate tuition reimbursement programs
• Various work schedules and potential to work from home
• Stock purchasing options along with a 401k and additional financial resources
• Potential to share in the company’s success through a performance bonus
• Health, dental and personal wellness plans
• And more

At Assurant, you’ll find a team eager to help you grow your career and find meaning in your work. Are you ready to join?

What is a Customer Care Specialist at Assurant?

The Customer Care Specialist is a key position within Assurant because you’re the voice of our organization and clients. You’re highly valued as our customer’s primary point of contact, and you care about helping others.

The customer experience is at the forefront of all you do, exceeding expectations at every turn. You’re a listener, problem solver and believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.

Why You Should Consider This Role

• You love helping and connecting with people.
• You’re a problem solver who likes to think on your feet and enjoys a challenge.
• You thrive in a fast-paced, changing environment.
• You believe the details are important and actively listen for them.
• You go above and beyond because you want to, not because you have to.
• Incentive program: The amount of this payment ranges from 0 – $3,500 annually depending on meeting quality, adherence and attendance goals monthly with payments made on a quarterly basis.

What You Will Like

• The ersity every day and every customer is different.
• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.
• The difference in the value Assurant places on great customer service and the recognition you’ll receive from our customers and our leaders when you exceed our customer’s expectations.
• Opportunity to learn, grow and advance within our Fortune 500 company.
• Competitive starting pay in a highly motivated pay-for-performance environment.

The Details

• Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.
• This role requires listening to our customers’ concerns and showing empathy while resolving their issues.
• Because every customer is different, we expect you to take the initiative to truly understand our customers’ current challenges, solve them and use your expertise to proactively help them avoid future challenges.
• You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested.
• A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

The Ideal Candidate Will Have

• Must be fully bilingual in English and Spanish
• The schedule for this role is Monday through Friday 12:30pm to 9:00pm EST.
• Strong attention to detail
• Great conversation skills and ability to WOW customers on every call
• Excellent verbal, written and listening skills
• Relentless drive to own the customer’s problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast-paced environment
• Ability to think outside of the box to resolve problems
• Ability to multitask using technology, including call handling, loan-level review and call documentation
• Minimum high school diploma or GED, and 1 year of work experience required
• College degree with 0-1 year of work experience, preferred
• If you are being hired for a remote position, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.

Pay Range:

• $15.25 – $23.50
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Location:  US Locations Only; 100% Remote

Technical Support Representative — full time, weekends + three weekdays — $37,500 / year + benefits

It’s time to hire another amazing inidual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing technical issues, enjoy helping customers, and have solid writing skills, send us your resume!

Porkbun is a fully-remote domain name registrar. We’re looking to add a U.S.-based, full-time Technical Support Representative to cover weekends and three weekdays per week.

From .com to .pizza to .plumbing, Porkbun sells more than 500 extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate.

We think Porkbun.com is the best registrar on the web. But even the easiest-to-use interface can’t solve every customer problem.

Typical issues:

• “How do I connect my domain to Shopify?”
• “How do I transfer my domain to Porkbun?”
• “My website isn’t working.”
• “How do I purchase WordPress hosting?”
• “Why didn’t my payment go through?”
• “Why is your company named Porkbun?”

Don’t know much about domains? We’ll train you! If you’ve got proven diagnostic ability and love learning new things, specific knowledge of the industry is not required.

Important skills:

• You can write emails with a professional tone, and deliver excellent support… even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours 😬)
• You love the feeling of making a customer happy
• You’re a really good problem solver
• You have at least one year of tech support experience either at an internal help desk or customer-facing position
• You have a steady Internet connection and a quiet room to work out of
• You work efficiently in a remote work environment
• You are perfectly fine with horrible hilarious puns

If the above describes you, or you can make a strong case for why we should hire you anyway, please send a resume and cover letter to [email protected] with the subject line “Technical Support Representative.”

The hours are 9 a.m. – 5:30 p.m. Pacific Time. Saturday and Sunday (firm) plus three weekdays.

Starting pay: $37,500 / year + benefits

This position offers full medical, dental, and vision benefits (single), starting after 90 days, remote work, and a Simple IRA plan with company contribution after the first year.

Why work for Porkbun:

We’re a small team, but we’re making a big splash in a multi-billion-dollar industry, like a pig running through a puddle. This means a single, motivated inidual can make a huge impact.

Porkbun is committed to a policy of nondiscrimination in employment on any basis. This is a fun place to work, but we’re not blind optimists; instead our culture thrives on clear-eyed assessments to recognize and solve problems. Also, everyone who works here is genuinely nice. If this sounds like heaven to you, please apply.

Location: US Locations Only

InVision is hiring a remote Customer Advocate, Tier 1 Support. This is a full-time position that can be done remotely anywhere in the United States.

InVision - World's leading prototyping, collaboration & workflow platform.

Title: Senior Manager Customer Success, Mid Market and SMB Accounts

Location: Remote, United States

Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $5B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation.

Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $4.6B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include, Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation.

As Sr. Manager, Customer Success – Scale you will be responsible for driving customer growth and retention by ensuring that our clients are healthy and enjoying the full value of the Checkr solution. You will lead an elite and professional team that succeeds through collaboration, tenacity, and constant improvement. You will be a strategic leader who works closely with the team, other departments, and senior leadership to develop best-in-class processes to consistently delight our rapidly growing customer base.

Our Customer Success team is proactive, intuitive, and are dynamic in the sense that they can work with different personalities and a broad range of customers who are in different phases of the customer lifecycle. Informed, organized and generally curious, our team loves working with clients and ensuring their success.

Responsibilities:

• Manage, train, coach, and energize a team of 10+ CSMs, including at least one other people manager / team lead
• Build a queue-based system using Salesforce workflows to manage capacity and execution of both reactive and proactive CSM-customer engagements
• Partner w/ Marketing and CSMs to create scaled content and programming such as webinars, circles of success, and educational videos
• Drive analysis and planning in order to constantly iterate our highly transactional customer model
• Successfully structure, plan, and drive the team to achieve business goals which may include metrics such as:
  • Customer engagement (% customers engaged / Q)
  • Customer adoption/health (% customers utilizing platform, features)
  • Quantifiable business value / outcomes (% of customers >100% targets)
  • Renewal (gross retention rate)
  • Expansion (net retention rate)
  • CSAT/NPS
  • Average contract length
• Collaborate with other teams (Solutions Engineering, Product, Engineering, Sales, Customer Support and executive leads) to be the voice of the team and their clients
• Draft and present executive and customer facing presentations, both in slide and written memo formats
• Work with Checkr’s technical teams on major and/or trending feature requests
• Partner with the Sales or Services teams on any revenue opportunities

What you bring:

• High level of proactiveness, follow-through, energy, and passion for solving complex customer problems at scale
• Strong analytical, data, and problem solving capabilities – ability to find signals from disparate data across thousands of highly transactional customers
• 5+ years of customer success, account management, or services/consulting experience in a B2B SaaS or transactional organization
• 2+ years of management experience in a high paced VC/PE backed start-up environment
• Successfully managed $10M+ books of business with large numbers of transactional SMB and Mid Market customers
• Deep understanding and strong point of view of customer success processes for SMB/MM customers
• Excellent written and verbal communication skills – able to simplify complex topics into customer presentable documents – and coach team members to improve their communication skills
• Exceptional team building capabilities
• Ability to excel in ambiguous and complex situations – able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
• General knowledge of the top cloud-based applications i.e. Salesforce, Zendesk, Google Apps, Looker, etc.

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. The salary range for this role is $124,147 to $258,405 OTE.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified iniduals with erse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to ersity extends to hiring talented iniduals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Title: Work From Home Customer Support Representative I – Remote

Location: Virtual, in the U.S.

Pearl Interactive Network is seeking to hire Work from Home Customer Support Representatives Remote.

The Work From Home Customer Support Representative is responsible for receiving inbound calls and initiating outbound calls to gather pertinent information or to provide information to customers. The (WFHCSR) must be thorough, accurate, timely, and professional when handling customer calls.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as iniduals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

• Rate: $16.20 per hour + $4.80 per hour toward health and wellness.
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 8 am – 12 am EST, Monday – Friday

Location(s): GA, AL, TN, OH, TX (Must live within reasonable travel distance to an approved facility to obtain security credentials)

Technical/Equipment Requirements:

1. Broadband internet connection with a minimum upload speed of 20 Mbps and download speed of 5 Mbps. No Satellite Connections. Test your network at speedtest.net to verify before you apply.
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor(s), and headset provided.

Job Duties:

• Manage prioritized tasks in a time-sensitive environment.
• Answer phones and research inquiries concerning benefits, and enrollment.
• Research and document/update databases such as network-to-network changes, and CRM documentation.
• Provide information to internal and external customers.
• Regenerate copies of pertinent correspondence.
• Process additional assignments, such as PCM changes, address changes, ID card replacements, referral and authorization status calls, and data entry, etc.
• Demonstrate regular, reliable, and predictable attendance.
• Follow processes of the Client program and performs all tasks in a courteous and professional manner.
• Work with a variety of technologies to perform required tasks.
• Perform other tasks as assigned.

Job Requirements:

• High school diploma or GED required
• US citizenship required
• Successfully pass a Criminal History Background Check (CHBC), as well as National Agency, Check with Law Enforcement and Credit (NACLC) and maintain required clearance
• Six months of call center, customer service, insurance, or medical experience preferred
• Ability to work alternate schedules based on specific contact center hour requirements.
• Obtain and retain possession of a Common Access Card (CAC).
• Excellent interpersonal, communication, organization, and multi-tasking skills
• Ability to read, comprehend and explain benefits in a clear, concise, and professional manner.
• Strong PC skills including Microsoft Office, the Internet, and other systems
• Maintain skills through continued and ongoing training through Learning Management System (LMS) or through the client s own training system
• Embrace our winning Pearl Culture which promotes our employees desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation and Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

PaySimple- Customer Care Professional (Remote, US)

locations

Denver, Colorado PaySimple

Remote, US

time type

Full time

job requisition id

R-102941

Customer Care Professional, PaySimple Remote (US)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Customer Care Professional to focus on our PaySimple Product. PaySimple is the leading provider of SaaS Service Commerce solutions for SMBs. Its technology solutions enable businesses to sell products and services, accept payments, automate billing and notifications, and securely manage customer accounts online and on mobile devices.

Nothing makes you feel better than making someone’s day or solving someone’s problem. A fast paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people. You love to dig in to a complex problem and come up with a solution.

Responsibilities:

• Passionately supporting PaySimple’s commitment to creating an outstanding experience for each of our customers
• Taking calls, emails, and chat requests from existing PaySimple customers, answering questions, working to resolve issues, and processing account changes
• Ad-hoc training for customers
• Mastering the PaySimple solution in order to provide customers with guidance on how to best use our product
• Expressing empathy for each customer’s situation and working to understand and resolve the issue as quickly as possible
• Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off
• Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

Skills and Experience needed for success in this role:

• Technical software experience a plus, but not required
• Must be friendly, professional, and committed to creating long-term relationships with our customers
• Organized, detail-oriented inidual capable of meeting short-deadline projects on a daily basis
• Strong writing and phone skills.
• Critical thinker and a willingness to problem-solve
• A team player who performs well independently
• Ability to multitask, take direction and execute with precision
• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely.Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment in-office, remote, or hybrid
• Continued investment in your professional development through Udemy
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

Compensation: The target base compensation for this position is $19.00 to $21.00 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Title: Lead Nurture – Team Lead

Location: USA

Position Summary:

Reporting to the Lead Nurture Supervisor, the Lead Nurture Team Lead will support enrollment activities by acting as the first point of contact for Lead Nurture agents. The Team Lead will be responsible for supporting the Lead Nurture Agents by providing daily workflows, speaking with escalated caretakers, tracking productivity and coaching. A successful Team Lead will be able to excel at identifying the needs of their pod. They should be able to provide clarifying program information to agents assisting prospective families and assist them with making an informed decision about their student(s) education. Team Leads should also keep customer satisfaction at the core of every behaviour they demonstrate.

Primary Responsibilities:

• Under the direction of the Lead Nurture Supervisor, organizes team efforts to exceed new app goals and conversion rates
• Analyze reports/dashboards related to the day-to-day operations and overall productivity of the team to improve accuracy in forecasts and to drive performance
• Monitors performance and identifies areas for team growth and inidual development
• Under the direction of the Lead Nurture Supervisor, provide coaching and support to Lead Nurture F in lead management, quality communication, forecasting and performance
• Assist Lead Nurture Supervisor with check-ins and coaching as needed
• Thoroughly documents coaching and training
• Actively participate in weekly meeting rhythms being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance

Requirements:

• Minimum one year direct outbound call experience
• Prior school enrollment/registration experience a plus
• Prior experience with Salesforce preferred
• Bachelor’s degree preferred
• Experience in customer service and team environment with strong customer service skills
• Professional phone etiquette
• Strong oral and written communication skills, organizational skills, multitasking skills, and time management skills
• Proficient in Microsoft Office
• Ability to pay close attention to detail
• Flexibility and the ability to work in a fast-paced work environment
• Highly organized and self-motivated
• Exceptional interpersonal skills and proven positive attitude
• Must be a customer-focused, team player
• Must be able to work during call queues that are open M-F 9a-11p EST, Sat-Sun 9a-7p EST.

Pearson Virtual Schools is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide our employees with the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to the privacy of records, technology standards, equipment standards and expectations.

The following equipment will be provided to you by the company as a full-time employee:

1. Laptop and phone
2. Headset

The following equipment will need to be provided by you, as the employee, when working from home:

1. 2nd monitor (required)
2. Mouse (required)
3. Keyboard (required)

Key Capabilities:

Customer Centric – Acts with a strong customer mindset (both internal and external) and i a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.

Communications – A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.

Works well in a matrix – Models collaboration, solves problems with peers, builds trust and support.

Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, and New York City laws, the pay range for this position is as follows:

Minimum full-time salary is $21.45

Title: Lead Nurture Specialist

Location: USA

Full Time

Position Summary:

Reporting to the Lead Nurture Supervisor, the Lead Nurture Specialist will support enrollment activities by contacting prospective students and families that have expressed interest in our full-time virtual schools. The Lead Nurture Specialist will be responsible for building strong relationships with prospective families through outbound and inbound communications. A successful representative will be able to excel at identifying the needs of the families they serve. They should be able to provide clarifying program information to prospective families and assist them with making an informed decision about their student(s) education. Keeping customer satisfaction at the core of every behavior they demonstrate.

Primary Responsibilities:

• Use consultative approach to educate and support families interested in our online program
• Strive to reach registration goals and contribute to the growth of the business
• Ability to actively handle objections and counsel concerns using consultative approach
• Strong sales approach to handle Inbound and Outbound calls professionally, accurately, consistently, and efficiently
• Handle Inbound and Outbound calls in a phone queue setting, assisting families with program inquiries and registration
• Handle chat inquiries from prospective families
• Use sales approach to register families using our education management system
• Use a consultative approach to build rapport
• Understand different state enrollment requirements to determine student eligibility
• Maintain high level knowledge of all program processes and qualifications
• Create and maintain accurate prospect and customer records in SalesForce and Education Management System
• Maintain accuracy of student records/data in accordance with all regulatory requirements.
• Participate in ongoing training
• Other duties as assigned

Requirements:

• Minimum one year sales related outbound call experience
• Must be willing to work evenings until 11:00 pm EST and weekends
• Prior school enrollment/registration experience a plus
• Prior experience with Salesforce preferred
• Bachelor’s degree preferred
• Experience in customer service and team environment with strong consultative sales skills
• Professional phone etiquette
• Strong oral and written communication skills, organizational skills, multitasking skills, and time management skills
• Proficient in Microsoft Office
• Ability to pay close attention to detail
• Flexibility and the ability to work in a fast-paced work environment
• Highly organized and self-motivated
• Exceptional interpersonal skills and proven positive attitude
• Must be a customer-focused, team player

Pearson Virtual Schools is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide our employees with the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to the privacy of records, technology standards, equipment standards and expectations.

The following equipment will be provided to you by the company as a full-time employee:

• Laptop and phone
• Headset

The following equipment will need to be provided by you, as the employee, when working from home:

• 2 nd monitor (required)
• Mouse (required)
• Keyboard (required)

Key Capabilities:

• Customer Centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
• Communications – A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
• Works well in a matrix – Models collaboration, solves problems with peers, builds trust and support.
• Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, and New York City laws, the pay range for this position is as follows:

Minimum full-time salary is $19.23.

Outbound Verification Specialist

Qualifying Guide

Remote

Full Time

Entry Level

Overview

Instant Teams is currently hiring entry to mid-level Outbound Verification Specialist – Qualifying Guides to partake in a mission-driven opportunity that helps improve the financial well-being of consumers.

These Remote Team Members (RTMs) are responsible for pre-qualifying insurance shoppers while providing first-class service in an outbound call center environment. This role will heavily depend on your background in soft sales, no quit attitude, and your interest and proven track record in helping customers.

*Instant Teams is a remote-first company and so this position is and will continue to be 100% remote, work-from-home.*

Classification: Non-exempt/hourly

Pay Range: $16 per hour and paid training!

Training Schedule: Monday – Friday, 11am – 7pm PST | 2pm – 10pm EST. Training is 10 days in length and 100% mandatory attendance. Expect breakout sessions, shadowing, and live calls!

Currently, this position is hiring for full-time shifts only.

Day in the Life

• Speak with and serve an average of 300 potential shoppers per day via an outbound dialer system
• Qualify customers by asking a series of targeted questions to find out the customer’s goals and ensure they would be a good fit for the products and/or services
• Meet daily, weekly, and monthly key performance indicators based on various metrics
• Maintain the highest quality of customer service by demonstrating proper phone etiquette and consistently follow scripts
• Demonstrate ability to handle and overcome challenges with your best rebuttal (our training team will prepare you for success!)
• Handle proficient data entry and computer-related requirements in digital environment
• Utilize excellent oral communication skills and positively engage with any inidual over the phone, particularly elderly iniduals

Must-Haves

• Computer – Laptop or desktop (Chromebooks are not compatible)
• Wired USB headset with a microphone
• USB Mouse if using a laptop
• A high-speed internet connection: 15 MBPS upload and 15 MBPS download (Try fast.com to test your connection!)
• Google Chrome for internet browser
• MUST pass a background check

Benefits – Instant Teams Employee Benefits Website

• It’s 100% remote!
• Medical, dental, and vision benefits are activated after 60 days
  (for full-time only)
• Generous PTO accrual after 60 days
• Trainees who have successfully completed the 60 day period on the platform will see a pay increase to $17/hour
• Upon successful completion of 181 days on the platform will see a pay increase to $18/hr if performance targets are met.
• Become a Senior Qualifying Guide and unlock access to a Career Skills Accelerator and work towards obtaining a license for life and health insurance
• Remote culture: we are a globally located, erse team with 24/7 Slack channels, and team meetings, to help build relationships with other remote team members and stay-in-the-loop of all things Instant Teams.

Due to specific position requirements, we cannot hire from the following locations for this opportunity

• OCONUS (Outside the Continental United States)
  • With the exception of Japan and authorized to work lawfully in the United States
• Iowa
• Illinois
• Minnesota
• Washington D.C.
• California
• Massachusetts
• Montana
• Seattle, Washington
• New York City
• Flagstaff, AZ

.

Customer Support Specialist (Remote)

ORLANDO, FLORIDA

CLIENT OPERATIONS CLIENT SUCCESS

CORPORATE

REMOTE

Position Overview:

We are currently seeking an experienced Customer Support Specialist who will work as part of a team to support the daily needs for Passport’s clients and their guests. As part of our accesso Ticketing Group, you’ll contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the guest experience.

Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships and so much more.

The Customer Support Specialist should be a passionate customer service professional with strong verbal and written communication skills. The ideal candidate will thrive in a collaborative, team environment and have outstanding general computer skills including Microsoft Word, Excel and Outlook. Being detail-oriented and organized, with the ability to prioritize tasks will be vital in this role. US work eligibility is required.

Location: United States; then, you choose what works for you! This role can be performed 100% remotely anywhere in the US, at one of our office locations in the US, or a hybrid version of in-office and remote.

Reports to: Customer Support Manager

Travel Requirement: None

Responsibilities Include:

• Providing “white-glove” tier-2, end-user support through various phone systems with guest, client, and vendor interaction.
• Responding promptly to customer/client inquiries by researching and evaluating all relevant information.
• Assisting with troubleshooting and diagnosing complex technical and customer/client service challenges.
• Escalating challenges as needed to the appropriate team.
• Processing and verifying reports while analyzing results with high attention to detail.
• Listening, accurately summarizing, and logging recorded calls as needed for analysis.
• Supporting and maintaining training and process documentation.
• Effectively communicating and coordinating daily duties with Support team.
• Coordinating customer/client needs on a daily basis with call center partners.
• Assisting with on-going customer/client training.
• Maintaining outstanding lines of communication with the Client Service team.
• Printing, processing and shipping customer ticket orders for fulfillment. Logging as necessary for tracking purposes.
• Maintain an accurate inventory of all ticket media and required stock.

Qualifications:

• Have an AS or AA degree in Business, Technology or related field preferred but not required.
• Exceptional organizational skills and the ability to prioritize tasks
• Ability to thrive in a highly collaborative and team-oriented environment
• Being passionate about your work because we are about our product
• Customer service and/or call center experience
• You must have the flexibility to work extended hours and resolve client needs after hours, weekends, and holidays as needed.
• BONUS: A strong knowledge with web-based technology
• BONUS: Previous eCommerce and/or ticketing industry experience

Perks & Benefits:

• Competitive compensation package including discretionary annual bonus opportunity.
• 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter);
• 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
• 2-weeks of paid Parental Leaveso you can bond with your child(ren)followingabirth, adoption, orfoster careplacement;
• Inclusive Family Benefits – access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
• Three different medical insurance plans to choose from, including an employer-contributed HSA;
• Employer-paid short & long-term disability and life insurance;
• Matching 401K;
• Unlimited access to Udemy for Business for continued learning and career development;
• A flexible work schedule around our core business hours.

$17 – $21.50 an hour

Customer Happiness Specialist

Remote

Full Time

Mid Level

About SureSwift Capital

You made it. You found the dream job you’re looking for where people and culture come first. If that’s as important to you as it is to us then please keep reading.

At SureSwift, we’re building the company we want to work for, and we’d like to give you the opportunity to join our fully remote team of 140+ people in 15 time zones around the world.

While we do work hard, we all work remote! There are no cubicles, no offices, and there is zero commute time…unless you decide to work from the beach or a coffee shop, and that’s up to you.

We value creating a erse and inclusive work environment and are committed to building a culture where everyone thrives! SureSwift Capital is proud to be an Equal Opportunity Employer.

About MeetEdgar and Cross Sell

MeetEdgar is a social media automation app made specifically for entrepreneurs, small businesses, and influencers to keep their social channels fresh every day, on repeat. It was designed to make it easier than ever for marketers to share their best evergreen content on social. Today it helps thousands manage their social channels to build their online brand.

Cross Sell is a SureSwift Capital business. It is rated as the #1 app for automated product recommendations that personalizes recommendations or related items alongside each product in an e-commerce store.

Your Daily Challenges

When we welcome you aboard as a full time Customer Happiness Specialist, we’ll introduce you to your team, which consists of the General Manager, fellow Customer Happiness Specialists, a Technical Delivery Manager, Marketing Coordinator, Designer and Software Engineers. These are the people you’ll work closely with day-to-day.

Once you get settled in and learn more about the team, your day to day activities will look something like this:

• Answering help desk tickets and live chat in an accurate, effective, and timely manner
• Meeting with customers via webcam to help navigate and resolve challenges
• Support on webinars for current customers and weekly demos for potential users
• Onboarding new customers and leading onboarding sessions
• Field inbound calls from potential customers and leverage scheduled calls to convert trial users to paid users
• Collaborate with your technical team on any tickets that require their input
• Work with your General Manager, Technical Delivery Manager and fellow Customer Happiness Specialists to improve the customer experience
• Track and report your success
• Attend weekly team meetings
• Other duties as assigned

Your Experience and Qualifications

• 3+ years experience in online customer service
• Desk hours require availability around 8am-5pm EST (approximately)
• Ownership of Customer Success and Happiness
• Experience using HelpScout and Jira
• Previous experience supporting a software product
• Previous experience in converting inquiries to paid users is a plus!
• Self-starter, capable of working independently
• Strong organization, multi-tasking, and time management skills
• Strong analytical and critical thinking skills
• Excellent and clear English communication skills, both written and verbal
• Previous SaaS experience is a plus!
• Ability to learn and then educate around new software applications quickly
• Experience working in an entrepreneurial / startup environment
• Experience working with remote teams.
• Basic knowledge of HTML and CSS troubleshooting

Your Compensation

Compensation varies with experience and qualifications. This job is a full time remote / work from home position.

Background checks will be conducted on final candidates.

Thanks for the time you took to read about this opportunity.

Customer Service Entry Specialist

Operations

Remote, United States

Description

The impact you’ll have:

• Verify and audit Purchase Orders from customers
• Assist sales reps and customers on all aspects of support for order placement
• Enter print, digital, and on-line service orders
• Work with team members to enter large, complex, multiple location orders
• Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders
• Identify issues and collaborate with multiple groups to bring issues to resolution

Who you are:

• Attention to detail and accuracy is a top priority
• Problem analysis and problem-solving skills
• Basic Excel skills required
• Strong customer follow-up skills
• Interpersonal skills along with proven adaptability and initiative
• Ability to work independently with some direction
• Demonstrated telephone and business email etiquette with the ability to communicate clearly, both written and verbally
• Active listening skills
• Strong organizational and time management skills along with the ability to multi-task
• Knowledge of Customer Service principles and practices
• Experience with Salesforce/Lightning a plus!

Requirements:

• 2 years of customer service working with both internal and external customers.
• Experience with Salesforce lighting a plus

Customer Service Specialist

Remote – Nationwide

job requisition id

R014649

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.

Essential Job Functions:

Employment Qualifications:

• 1-2 years experience in healthcare industry.
• Minimum Education: High School Diploma or GED
• Certifications: CRCR within 6 months of hire.

Other Knowledge, Skills and Abilities :

Experience in physician and hospital operations, compliance and provider relations. Customer Service and Call Center experience preferred. Critical Thinking, Problem Resolution

Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Call Center Representative

REMOTE

United States

Veterinary Care Coordinators

Full time

Join Lap of Love as an Evening Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative for our evening schedules with amazing customer service skills to join our growing team. As a Call Center Representative working from home, you’ll become part of a erse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/ remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
• Meet all productivity, quality, and performance standards
• Guide emotional conversations in a calm and peaceful manner
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
• Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

• Experience working in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact
• Previous experience in a work-from-home environment or working with minimal peer interactions
• High attention to detail and ability to adapt to new processes
• Expected to be present for work, on time, every day for the entire duration of their shift
• Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.

Physical Job Requirements:

• Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
• Ability to lift up to 15 pounds

Schedule

• Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year
• This position is for Evenings 1:00 pm-10:00 pm or 2:00 pm-11:00 pm
• Schedule includes nights/weekends/holidays
• Must attend mandatory 4-week intensive training program at the beginning of employment

Benefits

• 100% Company Funded Health Insurance
• 100% Company Funded Comprehensive Mental Health Support through Modern Health
• 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit
• Dental, Vision, Life Insurance, Long Term and Short Term Disability
• Retirement Plan (Traditional 401k with 3% match & Roth 401k)
• Generous Paid Time Off
• Generous Paid Parental Leave
• Bereavement Leave
• Training & Development
• Pet Insurance
• Remote Work From Home

  Compensation

• This position is hourly non-exempt and is eligible for overtime
• Hourly pay starts at $15.00 per hour
• Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour

Support Associate

Remote | Trust & Safety | Full-time | Fully remote

Couchsurfing is a global community of 14 million people located across 200,000+ cities. Our global network connects travelers and locals to find a place to stay, share their home or attend events in 200,000+ cities around the world. We are a small, nimble, and hyper-focused team working remotely across the globe. If you value cultural exchange, collaboration, and learning opportunities, you might be a great fit for our team!

Couchsurfing is currently hiring for several support positions on its Trust & Safety team. As a Support Associate, you will be responsible for providing exceptional customer service and ensuring the safety of our members and the platform. You will be working with a team of dedicated professionals to respond to member inquiries, moderate user-generated content, and help members navigate the platform. Within the support team, there are opportunities to focus on general support, technical support, or trust and safety.

Technical Support Associates will focus on technical support requests, logging and tracking bugs, and troubleshooting issues related to our platform and mobile applications.

Trust & Safety Associates will focus on content moderation, detection, and response to reports of violating behavior, and other policy violations.

All successful candidates will have a strong background in customer service, creative problem-solving, critical thinking, and communication skills. Our team works in shifts to ensure 24/7 coverage of our queues, so we are currently looking for iniduals working in various time zones.

Responsibilities

• Respond to member inquiries via email and provide exceptional customer service
• Moderate user-generated content to ensure compliance with our community guidelines
• Help members navigate the platform and troubleshoot issues as needed
• Troubleshoot issues related to our platform and mobile applications
• Escalate complex issues to the appropriate teams and follow up with members to ensure resolution
• Document and track support requests and solutions in our ticketing system
• Review and investigate reports of inappropriate behavior, fraud, and other policy violations on the platform
• Communicate with members to resolve disputes and ensure that they are aware of our policies and procedures
• Stay up-to-date on the latest features and updates to our platform and mobile applications

Minimum Requirements

• High school diploma or equivalent
• Fluency in English (both written and spoken)
• Strong analytical, critical thinking, and problem-solving skills
• 2+ years in an online customer service role, ideally for a technology or SaaS company
• Familiarity with web technologies, mobile devices, and troubleshooting techniques
• Strong time management skills with the ability to prioritize tasks and meet deadlines
• Ability to work independently and collaboratively in a remote team environment

Preferred Skills and Competencies

• Familiarity with Google Suite, Slack, Zendesk, Confluence, Jira, or Sift Science
• Experience in content moderation and policy implementation
• Experience working with cross-functional and distributed teams
• Being a Couchsurfing member or familiarity with the Couchsurfing platform

WordPress Support Team Manager

Palm Beach Gardens, Florida, United States

Support

Full time

Remote

Description

As a Support Manager at Awesome Motive, you’ll guide a support team to provide world-class pre-sales and technical support.

Our plugins are used on over 21 million sites, with inidual products averaging over a million installs. So your work will have a big impact!

We’re looking for an experienced technical support manager who’s already built out and fostered a team of high-performers. You’ll handle hiring, set and communicate priorities in the team, and make sure we’re helping our team members to provide the best possible support to our customers. Your team will handle all direct communication with customers, including pre-sales, technical support, customer doc writing, and account/billing support.

To succeed in this role, you need to be passionate about – and have first-hand experience with – developing a highly effective support team.

Interested in applying?

Please read/follow the next steps outlined in “How to Apply” at the bottom of this listing.

Attention to detail is one of our core values! This is your chance to stand out 🙂

To love this role, here’s the type of person you are:

• You’re an excellent communicator, fluent in both verbal and written English, who makes sure nothing slips through the cracks. We believe communication is critical and there is no such thing as over-communicating.
• You love mentoring others and helping them “level up” just as much as working on a project yourself.
• You love to “nerd out” on support and bring out that enthusiasm in your team.
• You’re a quick learner, including technical concepts.
• You are comfortable giving critical feedback to peers (in a respectful and productive manner) and also truly appreciate receiving feedback yourself.
• You enjoy working remotely and managing a fully remote team.
• You’re a self-starter who loves taking initiative.
• You take pride in the quality and craftsmanship of your work rather than just doing it to get it done – with attention to detail.
• You’re happy to do tasks of all sizes, whether that means delegating work for a big project or hopping into the support queue to help with a tricky conversation.

Common responsibilities include (but are not limited to):

• Supervising and mentoring a team of supporters
• Hiring and managing support team growth
• Communicating with the team and supporting your peers using chat, audio, and video
• Developing targets and processes for the support team
• Identifying and analyzing support-related metrics

Requirements

• Experience with:
  • Managing a technical support team
  • Working remotely
  • Building systems and processes in support
  • Analyzing support metrics
  • Hiring & onboarding new team members
  • Working in a technical environment (such as online software, web host, or WordPress-related company)
• Strong written & oral communication skills
• Personal computer with reliable internet access
• Availability to participate in audio/video meetings at any time needed during work hours
• Previous remote work experience

Bonus points if you also have:

• Technical support experience within WordPress

Benefits

Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

• Competitive Salary.
• Health, Dental, and Vision Insurance benefits for full-time U.S. employees.
• Health Insurance benefits for all employees in India, Pakistan, Brazil, and Ukraine.
• Work from your home. We’re spread out all over the world United States, Canada, Ukraine, India, Pakistan, Singapore, and more.
• Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for a vacation, stay healthy, and spend time with friends and family.
• Holidays (based on your location)
• Paid maternity and paternity leave.
• We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
• We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
• Additional Perks such as AM Welcome Box for new team members, Yearly Anniversary Gifts, and Technology Stipend each work anniversary – including a new laptop to celebrate 5 year anniversary with the company.
• We give you the opportunity to solve challenging and meaningful problems that make a difference.
• Ability to work with some of the best people in the business through frequent, if not daily, interactions.
• And in case you were wondering: no politics, no b.s., and no jerks.

Location

Inclusion Statement

How to apply?

If all of this sounds interesting, then please submit your application!

Please clearly include the following in your cover letter (required):

• Your management experience – tell us about how many people you have managed/mentored, projects you have managed, etc.
• Your experience with hiring.
• Your WordPress experience, or other technical background.
• Tell us a bit about yourself and why you should be considered. Details about your experience, qualifications, personality, etc are very helpful. If you’ve got experience coming in to lead an existing team, be sure to include that too!
• Profile links if available (Your website, Twitter, LinkedIn, etc).

Note that stock/generic cover letters won’t do – tell us why you want this job, not just any job.

Thanks so much for considering joining our team, and we look forward to hearing from you!

What is Socket?

Socket is an interoperability protocol for secure & efficient data and asset transfers across chains. Socket is not a bridge, or a cross chain app - it is an infrastructure that allows developers to build these things easily. Developers can use Socket to build apps with interoperability as a core part of app infrastructure.

Every approach to interoperability optimises for different objectives & trade offs (trust, latency, generalizability etc.). No one approach is best for every type of use case. Our goal is to empower developers to optimise for their use case & objectives

Socket’s interoperability stack comprises two key components:

Socket Liquidity Layer (referred to as SocketLL)

SocketLL enables efficient asset transfer across chains. It unifies liquidity across bridges & DEXs, and routes funds via them based on user preferences like fees, speed or security.

Socket Data Layer (referred to as SocketDL)

SocketDL enables secure data transfer across chains. It unifies chains by connecting all smart contracts on all chains, allowing them to perform read & write operations on each other. Data transfer via SocketDL will be rolled out soon

About the Role (Job Description)

We are looking for enthusiastic Customer Engagement Support members to join our team.

You are responsible for working with customers and clients as a trusted representative of the team. You will often be the first point of contact for our customers and clients, and you will answer their questions and queries, help them solve challenges, and ensure all of their concerns are answered on time. We are a growing company, which means that you will get a large amount of responsibility and have the opportunity to play a pivotal role in the company’s success.

What will you do? (Job responsibilities)

• Engaging with users and clients to resolve issues that come through email, telegram, and the Discord channel in a timely and accurate way
• Crafting well-written, tailored communications to help users and clients resolve their issues.
• Partner with product and engineering to diagnose and solve problems.
• Serve as a trusted representative with an open, caring, and approachable style of working.
• Collaborate daily with internal teams to resolve concerns effectively.
• Create organised and valuable feedback for our engineering, product, and other teams.
• The tools you work with include Google Suite, Slack, and Telegram. Of course, you will receive comprehensive training.

About you?

• You must be able to work independently with minimum supervision and be flexible as to working arrangements and hours.
• Experience in customer relations is preferred.
• The ability to handle requests and inquiries is essential.
• Excellent written communication skills
• Passionate about the cryptocurrency and blockchain world
• Detail-oriented security and privacy focus

Benefits: What do we offer you?

• Flexible working hours, location, and an async work environment
• A fun and creative team to be on with a culture of transparency
• Unlimited PTO with a minimum requirement of 8 days off annually
• We offer competitive salaries and equity options

Additional Perks:

• Company Issued laptop
• Home Office Set Up Allowance
• Health benefit Programs
• Learning Opportunities
• Annual company offsites

Diversity

Socket is a remote-first company, with our work culture and company policies centred around remote work.

We encourage members from all ethnic, gender, sexual, age, and abilities groups to apply and be part of our team. Socket does not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

At Socket, we’re looking for highly adaptable iniduals with passion and ownership of their roles. Even if your experience doesn’t match the entirety of the description, we recommend you try and apply for this position, we would love to know you and your experience

ActiveCampaign is hiring a remote Premier Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

ActiveCampaign - Grow your business with customer experience automation.

Title: Client Support Specialist (Wellness Coordinator)

Location: Denver, CO or Remote

Our purpose

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental health care that produces high-quality outcomes for iniduals. SonderMind’s inidualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them.

How you’ll make an impact

SonderMind is hiring a Client Support Specialist (known as Wellness Coordinators), who are tasked with building rapport with our clients and providers in order to provide a world-class customer experience through researching billing and claims, answering questions from our providers, setting expectations related to the SonderMind experience, provide basic technical support for use of SonderMind platform, and are sometimes required to assist clients experiencing emotional distress.

Wellness Coordinators use customer service and time management skills to complete all tasks in a timely manner and are held accountable to inidual metrics. This role receives high call volumes and will include taking inbound calls, making outbound calls, and also responding to emails and chats. Successful candidates will have call center experience with a healthcare focus, and ability to communicate effectively with our provider group.

What you will do

• Manage high volume of provider questions and requisitions in a mix of incoming phone calls, outbound calls, chat, and emails
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provider appropriate solutions, and alternatives within the time limits; and follow up to ensure completion
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with other departments and colleagues

Success looks like

• Within two weeks, fully understand our client journey and be able to support basic client onboarding
• Within three weeks, understand SonderMind’s technology platform and answer basic customer and therapist requests
• Within one month, support most client and provider requests via chat, email, or phone
• Ongoing, ability to effectively answer questions and requests from our providers and effectively hit defined goals and targets.

Required Experience

• Customer service experience in a call center environment in the healthcare space
• Experience handling both inbound and outbound calls in a metric-driven environment
• Proven ability to navigate multiple platforms when working with a caller
• Ability to work in a remote and HIPAA compliant environment
• Excellent communication skills both written and verbal
• Must be available to work shifts between the hours of Monday through Friday from 7am-6pm MST

Preferred Education/ Experience

• Experience with a ticketing system/sales or CRM systems
• Previous call center experience working with commercial clients

What we value

• Curious: Seek to understand and pull the thread
• Courageous: Takes action, even when uncomfortable
• Lightful: Assume positive intent in others
• Authentic: Say what you mean, mean what you say, act accordingly

Our Benefits

The anticipated salary range for this role is $21.64 per hour.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Employer-paid disability & AD&D to cover life’s unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition)
• 401K retirement plan with 100% matching on up to 4% of base salary

Mental wellness impacts people of every community. At SonderMind, building and supporting a erse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

Vaccination Policy: SonderMind requires all employees to be up to date with their COVID vaccination before entering our office space, the SonderMind Studio, or attending in-person meetings or events (including both indoor and outdoor).

Customer Support Associate

REMOTE

United States

AM&CS

Full time

Description

About Current Health

Current Health is a leader in the movement to transition more healthcare into the home. We’re a technology company, but beyond our best in class hardware and software capabilities, we help healthcare organizations operationalize care at home and deliver excellent patient experiences through helping with the last mile of care logistics and services. We partner with leading healthcare organizations to advance home-based care in the US, the UK, and around the world.

More than doubling in size in the last year, we’re building a global team united in one purpose: helping people live healthier, longer lives by predicting disease and enabling earlier treatment. At Current Health, we seek to put patients first, solve problems with curiosity and creativity, pursue uncommon collaboration, and never stop growing. We’re a remote-first company, which means that everything from how we work, communicate, and socialize is shaped by tools and culture that prioritize collaboration and support independence.

Position summary

As a Client Support Associate your goal will be to solve problems for clients and their patients, and provide exceptional customer service and support in real time. You will staff our technical support desk, responding to calls, emails, and instant messages from clients and their patients. You will be a Current Health expert, and compassionately help iniduals solve their problems. You will also be a Current Health ambassador, reaching out to make sure that our clients and their patients are successfully using our product and services to improve their health and wellbeing.

It’s critical that you are results-driven, product-savvy and can quickly learn how to use new tools. We are looking for someone who has a burning desire to meet challenges head-on and succeed. If this sounds like you, then we want to get to know you.

Given the staffing of the team, some flexibility and a willingness to work occasional holidays is essential.

What You’ll Be Doing

• Respond to technical support questions that arrive by phone, email, and IM, solving the problems of clients and their patients based on deep knowledge of our products and services.
• Support the logistics team, making sure that products get to patients that need them, reusable medical devices are retrieved and recycled, and any issues with missing or non-working parts are resolved.
• Reach out to patients to make sure their experience is excellent and any problems they are having are resolved. This may involve interfacing with their clinician or the Current Health clinical staff.
• Collect and organize information gained during these interactions with our clients and their patients and help the Current Health product team turn these observations into useful insights and better products.
• Be a subject matter expert on Current Health’s product offerings helping clients optimally utilize our technology as they go live (including training end users)
• Support the Implementation Team by providing tactical response and strategic solutions to use cases and translating these into actionable steps for clients
• Support clients in onboarding of users to the Learning Management System and granting user access to the Current Health system
• Coach and support patients in the initial setup of the Current Health Kit. Responding to any patient inquiries and troubleshooting as necessary.
• Provide support in Root Cause Analysis and Lessons Learnt to prevent future issues
• Serve as the client support representative during the implementation and post go-live phases to drive optimization for clients

Requirements

What we’re looking for

• Experience working for a medical device, health IT, or digital health company a plus
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Self-motivated inidual with a bias for action
• Ability to work collaboratively in a team environment, multitask and prioritize multiple requests
• Passion about working in a fast-paced environment

Benefits

• 401k contribution up to a maximum of 3% on base salary
• 70% contribution towards Health, Optical and dental plans including partner and family.
• 1 x Life & AD&D Insurance
• Holidays: 33 days per year inclusive of public holidays
• Travel expenses covered
• Employee Assistance Program
• Team events

ZEBEDEE is looking to hire a Customer Success Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Title: Customer Booking Specialist

Location: Remote

About Ergeon

We are disrupting the trillion-dollar construction industry with technology, making it possible for almost any profession to operate remotely. Our company is the only startup combining the strengths of technology and remote work to solve the challenges of residential construction.

Unlike most other products and services, hiring a contractor for a home improvement project is very far from a 1-click experience today. Ergeon aims to empower skilled local contractors with human and technology-powered services to make home improvement easy. We take a full-stack approach to create a seamless experience for homeowners, and leverage technology to scale the front & back offices of contractors.

With the belief that everyone has a right to professional growth and respect regardless of their location, we proudly have staff (aka Ergeoneers) in over 40 of countries, with a great score and recommendation rating on Glassdoor. Come join us to make construction friendly and accessible!

Ergeon: [er – g- eon]

Erg = unit of work or energy

Eon = billion years

Ergeon is founded by CS Ph.D. serial entrepreneurs Jiayue (Jenny) He and Odysseas Tstatalos. They picked this name to symbolize their joint passion for using tech to revolutionize work.

Overview of the Role

The ideal candidate will have a passion for customer service, great communication skills, and a drive to meet quotas. As a Customer Bookings Specialist, you will serve as a brand ambassador and build relationships with clients to find the best possible solutions for their construction needs. You will be responsible for managing up to 450 inidual customers per month and providing exceptional customer service while exceeding client expectations.

Responsibilities

• Serve customers by properly understanding their construction needs and finding the best time to meet their goals.
• Reach out to existing leads and gather information about their construction needs, preferences, and budget.
• Work with the Sales team define information requirements and provide feedback.
• Diligently record all necessary information in our internal systems to document outreach, bookings, and client feedback.
• Create outreach strategies to prioritize client experience and exceed their expectations of our service.
• Be a team player and constantly look for ways to share resources and assist others in your team.
• Look for ways to improve current processes and challenge the status quo with new ways of strategizing efforts.
• Maintain professional and technical knowledge by attending educational workshops and participating in professional societies.

Desired Skills and Experience

Must have

• 2+ years of experience in Customer service
• Great communication skills
• Meeting quotas
• Prospecting skills
• Negotiation skills
• Product knowledge
• Presentation skills
• Client relationship skills
• Documentation skills

Nice to have

• Sales, prospecting, customer service, event planning or marketing background.
• Basic understanding of the Podcast Industry
• Familiarity with Google Workspace software and Data management systems (CRMs, Databases, ERPs)
• Formal education on sales or marketing.
• English Proficiency, written and spoken (90%)
• Remote Work Experience

Technical Requirements

Good Laptop setup with Chrome browser

• Minimum of 8GB RAM
• Minimum processor:
  • For Intel variants of CPUs:
    • Core i3 8000 Series (8th Gen) or higher
    • Pentium N5000 series (Quad-core variant) or higher
    • Celeron J5000 series or higher (quad-core variant)
  • For AMD variants of CPUs:
    • Ryzen 3, 3rd generation or higher

Stable high-speed internet connection

• At least 5mbps upload and 20 Mbps download with ethernet connection

Headset

• With a noise cancelling microphone

Power backup

• 250-300W UPS and willingness to relocate if necessary

Data availability

• Ability to access up to 1.5GB of data per day during storm outages

Compensation

Monthly salary $865 USD

• Your final month compensation will be calculated hourly.
• You’ll be paid weekly through Upwork (www.upwork.com), the platform we choose to hire and pay our Ergeoneers all over the world.

Additional important information

Location

• This is a 100% remote position, for people located in the countries listed here.

Availability

• This position is full-time with expectations of at least 40 hours per week.
• Availability Monday through Sunday (Working 5 days per week) between 6:00am – 10:00pm CST.

Bootcamp

• Training period of 2 weeks including: 1-1 sessions, constant mentoring, teamwork, practical use and understanding of our technical tools, and live exercises to develop abilities.
• You are going to be able to do a full immersion in the day-to-day job, enjoy our amazing company culture, make great friends, and learn a lot!
• We are completely convinced that this period gives you the opportunity to decide if the job and the company are your perfect match, and it also helps us to know you better.

Ergeon’s benefits and perks for full staff members

Competitive compensation: We invest in people! We are constantly doing worldwide market research in order to offer globally competitive salaries. And we are well funded by VCs.

All-Remote since the beginning: We have a erse team spread across 40+ countries. We stay connected through the best remote work practices such as flexible work hours, team events, remote happy hours, and by sharing our love of food!

Tech, Wellness & Learning fund: You can have a $400USD bonus per year for software and hardware tools, workplace improvements, fitness-related spending (includes things like yoga classes, Fitbit tracker, new running shoes, gym membership. . .), and books, courses, training, or even attending conferences.

Stock options: All staff is eligible after 6 months of full-time work.

Birthday Paid day off: You can take the exact day, or Friday before if it is on a weekend!

Flexible Paid time off: You can take 12 days after working 6 months, PLUS 2 extra days per year for a maximum of 20 days.

Free Headset Benefit: You can get a noise-canceling headset since your first day working full-time.

Equipment: Laptop replacement after 1 year of full-time work. And every 3 years after that.

Co-Working Fund: Meet in groups of 3+ Ergeon friends and get reimbursed up to USD $20 for coffee, co-working, etc (once per quarter).

Language Classes: here at Ergeon you will have the opportunity to learn or improve a language!

We believe everyone has a right to professional growth and respect, no matter their location.

Ergeon’s workforce is given meaningful opportunities and is supported by a kind and erse community.

Our global staff (Ergeoneers) have access to career growth, amazing work culture, and great benefits.

Come join us to transform the construction industry!

Customer Service Specialist (Bilingual – French/English)

locations

US – Remote

job requisition id

R5118

Customer Service Specialists-Fleet

Customer Service Specialists work primarily on the phone connecting with WEX Fleet customers. They often manage over 75 calls a day. Our teams are available 24/7 to support active accounts, answer account maintenance, online support, and billing questions, along with responding to general inquiries.

Essential Duties:

• Responsible for answering incoming calls and engaging with our customers over the phone
• Customize interactions to the inidual customer’s personality and situation (remember our customers are on the move; hold-ups delay their success)
• Meets monthly customer service statistical goals and quality standards within 90 days of the representative’s hire date
  • 85% average quality scores
  • 90% schedule adherence
• Being the one point of contact for problem solving
• Utilizing up to 10-15 systems, often multi-tasking with multiple systems on each phone call
• Prescribing the fastest and easiest resolution to the problem
• Influence customers for a win-win solution
• Educate customers on other alternatives or features not already considered
• Lead with excellent written and verbal communication skills

Position Requirements:

• Availability to high speed internet
• Must have a private work space
• Willingness to work a flexible schedule that includes weekends, possible holidays and occasional overtime. As long as our customers are there, we’ll be there.
• Familiarity with Google Workspace

Call Center Representatives Needed

Interested in supporting Medicaid providers

$15.00/hr. and Great Benefits

NO WEEKENDS!

Summary:

Call Center Customer Service Representative. This is a great opportunity to learn Medicaid provider support and the medical billing and claims process for third parties and healthcare providers regarding Medicare Claims.

What you get:

• Full-time employment with benefits
• Hourly rate of $15/hour starting on day one.
• Standard scheduled. 8am 5pm EST Monday through Friday, Weekends OFF!!
• Substantial Call Center & Customer Service Training
• Great Work Environment with Career growth

People who succeed in this role have:

Positive and energetic attitude.

• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.

Responsibilities:

Using a computerized system, responds to Virginia Medicaid provider inquiries in a call center environment using standard scripts and procedures.

• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for the Medicaid Provider to ensure their needs are met.

Additional Duties as Assigned:

• Verify documents and images.

• Complete required assigned training.

Preferred Experience:

• One of year medical insurance or medical office experience.
• Computer system experience with data entry and database documentation knowledge.
• Call center or professional office experience.
• Knowledge of Medicaid Management Information System (MMIS) is helpful.

Requirements

• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED).
• Must be eligible to work in the United States.
• Must be able to clear a criminal background check and drug test
• High Speed internet access and space to work away from noise and distractions.

This is a great opportunity to learn and be a part of the growing medical support community. Conduent offers benefits and advancement opportunities. Come join us and help support our Medicaid providers!

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

National Support Specialist Supervisor

Finance and Accounting

Work From Home

ID: 11642-128

Full-Time/Regular

Why Numotion?

By joining Numotion, you will be a part of the nation’s leading provider of Complex Rehabilitation Technology. In addition, with the ability to work with Medicare, Medicaid and most health insurance plans, we have an even larger base of iniduals with whom we can work. Numotion is helping thousands of people with inidually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are helping more people live more freely.

SUMMARY OF RESPONSIBILITY:

The NSS Supervisor is responsible for the overall day to day operations of the Regional NSS group by providing direct supervision to the Regional NSS employees. This position ensures the timely delivery of quality support through process monitoring, ongoing staff development and ensuring Numotion procedures meet internal and external requirements.

Essential Functions:

Drives CRT 2.0initiatives, provides training, reduction of waste in the process and lead the implementation and sustaining of improvements and standards.

Collaborates with leader on acquisition activities and implements a plan for integration of OIP

Leads team to drive quality orders and quality initiatives throughout the organization

Interview, hire, mentor and train Regional NSS employees

Directly supervises Regional NSS assigned employees; perform corrective actions as necessary, and in collaboration with Human Resources.

Leads team to drive cycle time reduction initiatives as required throughout the organization.

Respond to all internal customers in a timely & professional manner

Drive compliance in accordance with the organization’s policies and applicable laws.

Develop & execute plans to facilitate achievement of Company Goals

Other Functions:

Supports CRT 2.0 in ensuring CRT messaging, process changes, and system enhancements are communicated and implemented across the organization.

Supervises the execution of OIP, training, and integration during acquisitions.

Perform related duties as required.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

QUALIFICATIONS AND COMPETENCIES:

Bachelor’s degree in management or related discipline required.

Two years of order processing related experience required.

Minimum four years of related management experience required

Proficiency in Microsoft Office Suite required.

Ability to work in a fast-paced environment and juggle multiple priorities.

Able to think quickly, assess a situation and make a sound decision.

Able to use technology to optimize efficiency and effectiveness.

Solid written and verbal communication, listening, organization and priority setting skills.

Listens well and retains instructions; accepts constructive feedback from supervisor.

A track record of being consistent with attendance and prompt arrival at work and meetings.

Solid critical thinking and problem solving skills.

Excellent analytical, mathematical, and computations skills.

Assertive, self-directed; able to work without supervision.

Ability to perform job with integrity and values consistent with the Numotion Mission.

Numotion’s compensation package includes a competitive salary including a comprehensive benefit package, with medical/dental/vision insurance, a 401(k) plan with a company match, and so much more!

Numotion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability status.

Customer Onboarding Representative

NetApp – Temp

locations MarketStar – US Remote

time type Full time

job requisition id R12149

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

iCDM Partner On-Boarding Specialist

Who is MarketStar?

Rated as a Top Workplace in 2019, 2020, 2021, and 2022, MarketStar employs over 1500 people across 60+ countries and is headquartered in Ogden, UT. Our employees are our greatest assets. We look for professionals who are eager to learn, grow, and perform for the clients we represent. With a culture of success and an empowered, tech savvy workforce, MarketStar continuously delivers great experiences to our employees and our clients every day. Our employees have helped launch, sell, and support thousands of products and services on behalf of some of the most innovative tech companies across the globe!

At MarketStar, we are sales experts. We offer Sales as a Service™ to our clients by providing data-driven insights, powerful technology, and highly specialized support. This allows us to help our clients streamline their sales process, exceed sales goals, and ultimately grow their business. We have consistently delivered exceptional sales results representing our clients for over 30 years.

Our actions are based on our core values, and a relentless desire to achieve our purpose – To Create Growth. We are excited to have you apply to work with us!“You Belong” is one of the MarketStar core values and we look forward to helping you find belonging and purpose here.

About the iCDM Partner On-Boarding Specialist:

MarketStar’s Client Team currently has an opening for an Inside Channel Development Manager focused on Partner On-Boarding. This position is directly responsible for identifying and on-boarding high potential partner resellers for our NetApp team. The iCDM will build relationships with partners, prepare them to sell and service our client’s products as the first interaction within the partner program.

Location: US Remote

What will you do?

• Manage the entire partner application process in tandem with internal and field counterparts.
• Oversee the vetting of potential channel partners and identifying high potential resellers to drive NetApp’s business.
• Engage in both proactive and reactive activities based on the needs of client partners and sales team
• Understanding the business needs and motivations of partners and NetApp sales team
• Ensuring that goals / objectives for the territory are understood, monitored and achieved
• Learning product features, technical aspects, and advantages to provide assistance to resellers
• Profile new, existing, and competitive partners, and maintain contact information in CRM tool
• Resolve customer issues or concerns in a professional and timely manner
• Effectively complete and understand assigned reporting functions for daily activities in CRM tool

Skills & Qualifications:

• 2 years similar or related sales experience required
• Excellent communication and sales skills
• Strong knowledge of marketing, client relations, and account management
• Ability to comprehend technology
• Self-reliant, adaptable, decisive, and professional; needs minimal supervision
• Results-oriented
• Able to excel in a team environment
• Working knowledge of MS office products

This is a non-exempt position

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an inidual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at [email protected] for assistance.

Loom is hiring a remote CX Advocate. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Loom - Free screen & video recording software.

Customer Experience Specialist – Sarnova – Remote – $21.60-$28.00 per hour

Job Location US-Remote

ID

2023-3998

Category

Customer Service/Support

Company Overview

Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management.

Responsibilities and Qualifications

Summary:

The Senior Customer Experience Specialist, under the supervision of the Senior Manager of Customer Experience, monitors the Bound Tree customer experience and facilitates resolutions to customer issues.

Responsibilities include:

• Track and follow up on matters submitted to the Customer Experience Portal and Returns Credit Refunds portals.
• Manage the Customer Service Recovery program for awarding purchase discounts to customers.
• Deploy and manage daily IVR and quarterly, annual, and ad hoc customer surveys.
• Review and code customer comments by pain point themes (such as Billing and Invoices, Sales Account Manager, Shipping and Delivery, etc.)
• Generate monthly excel data files for updating PowerBI reports, such as discount program productivity reports to Finance, Transportation Carrier reports of customer issues, Customer Experience data Reports to the Warehouse, Customer Care, and Sales teams.
• Ad hoc analyses to better understand customer issues requiring data mining of Enterprise Resource Platform (ERP) system and other online information sources.
• Join and provide backup support to the Senior Manager of Customer Experience in representing Customer Experience at weekly cross-functional (JAM) sessions.
• Act as an internal consultant in helping to bring to life the Voice of the Customer within the company and leading projects delegated by the Senior Manager of Customer Experience.

This role requires excellent planning and organizational skills, a working familiarity with Microsoft Excel, order-to-fulfillment processes, and the Enterprise Resource Platforms, such as those used to manage day-to-day customer and warehouse activities. The role calls for an inidual who finds fulfillment in delighting our customers and working collaboratively to identify customer and business win-win solutions.

Organizational Impact:

• You are devoted to Sarnova’s mission of driving a Customer Centric Culture and organizational accountability to benefit our customers. You enjoy being on a team that owns Customer Retention and generates and leverages insights to create customers for life.

Essential Duties and Responsibilities:

• Capture the Voice of the Customer: Utilizes and learns survey and fact-finding tools to capture the Voice of the Customer; Serves as the administrator of Satmetrix Survey tool; Manages the CEO process for Customer Care and the organization to drive actions and resolutions to customer issues; Owns all aspects of NPS survey execution, including questionnaire development, programming, fieldwork, list, and sample management, data cleaning and extracting insights from survey findings. Work with Senior Manager in designing and executing the annual NPS Customer Survey and other relationship-based customer survey research.
• Enable Action from the Voice of the Customer: Works with the Senior Manager of Customer Experience to identify improvement opportunities uncovered by survey data and internal data analysis; Completes monthly reporting and provides accurate and timely updates of customer insights, Collaborates with internal departments to drive accountability in resolving customer issues; Advises the Senior Manager of Customer when issues require escalation.
• Communicate the Voice of the Customer: Works with the Senior Manager of Customer Experience to report on NPS and TNPS scores and the actions required to make incremental improvements; Delivers excel reports and data files to the appropriate departments and teams responsible for resolving customer issues; Advises cross-functional team (JAM session participants) of outstanding customer issues.
• Drive organizational accountability: Ensure timely inputs and actions from stakeholders in responding to customer issues captured in the CEO portal and identified through customer surveys, internal reporting, and inbound customer feedback.

Skills/Experience Required:

• Excellent planning and organization skills.
• Working experience with order-to-fulfillment processes or Care Centers.
• Basic understanding of MS Outlook, Word, and Excel.
• Able to successfully work in a changing environment.
• Ability to develop and maintain cooperative working relationships with colleagues and business partners.
• Ability to accurately assess a situation, identify and communicate Voice of the Customer.
• Must possess self-motivation.
• Strong communications skills with the ability to present information and solutions professionally and courteously.
• Excellent attention to detail and accuracy.
• Analytic orientation with ability to identify, track, and trend issues through resolution.

Preferred:

• Experience in Customer Care or Operations
• Experience in working with data files and analyses

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a erse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values ersity.

Customer Support Specialist

US – Remote

About Pawp

We believe that dogs and cats are more than just pets they’re part of the family. With rising vet bills and pet expenses, it can cost thousands of dollars a year to keep your pets healthy and safe. That’s why Pawp is on a mission to improve the quality of life for pets by creating tools & services to transform the world of vet care and how we access it.

Pawp is a venture-backed tech company, led by Lux Capital. We’re led by the founding team of products like Clarity Money and Paribus. Our product has been featured in Forbes, Popsugar, Insider, People, the WSJ, and more.

About The Role

Pawp is looking for a Customer Support Specialist to help drive forward our mission of providing all pet parents the opportunity to keep their pets healthy and their healthcare affordable. Reporting to the Customer Support Team Lead, you’ll assist with supporting our member base in navigating their Pawp membership, including providing accurate and detailed information on membership options, new product offerings, all while providing outstanding customer service and leaving the customer feeling positive about every interaction.

This role is a 6-month, contract-to-hire position, with a commitment required of at least 32 hours/week. The position has potential to turn into a permanent position based on performance and business needs.

Schedules will be established by shifts. Shift schedule preferences will be based on availability.

What You’ll Do

• Communicate effectively with Pawp members and respond to inquiries via live chat and support ticketing channels in accordance with our brand guidelines and team SOPs.
• Update member account information with efficiency and attention to detail.
• Successfully communicate and drive forward Pawp’s newest products and initiatives to both leads and existing members.
• Build effective and lasting relationships with Pawp members as well as veterinary clinics and partners as needed.
• Collaborate and work with Pawp’s team of veterinary professionals to ensurek a smooth member experience.
• Complete multiple tasks and projects quickly and with little guidance and excellent attention to detail, and react with appropriate urgency to situations that require a quick turnaround and fast response.

What You’ll Need

• A passion for pets!
• 3+ years experience working with various help desk tools, preferably Intercom.
• 3+ years experience in a customer-facing or support role with proven success. Customers know you by name!
• Strong written and verbal skills and excellent attention to detail.
• Ability to communicate with empathy and understanding, ensuring our members are receiving your utmost care and attention.
• A strong drive and a relentless curiosity to learn and grow and a passion for creating the best customer experiences. A self-starter and all-around team player.
• Experience working in an ever-changing and fast-paced environment or relevant work experience in early-stage start-ups.
• Willingness to work evenings, weekends and across various time zones.
• Bilingual applicants are encouraged to apply (English + Spanish).
• Background in the veterinary industry preferred.

What You’ll Get

• Responsibility & ownership in a fast-paced and collaborative environment
• World-class talent and team
• Pawp Perks

Eight Sleep is hiring a remote Customer Support Manager - Nights / Weekends. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Eight Sleep - The sleep fitness company.

Customer Accounts Specialist

locations

Remote – Nationwide

job requisition id

R015001

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Customer Account Specialist performs Self Pay collection and customer service activities across the Revenue Cycle. Primary functions exist to facilitate recovery or resolution of patient balances while maintaining a high level of customer service via handling phone calls with patients.

Essential Job Functions:

• Outbound collection calls

• Answer patient questions regarding statements

• Accept payments and negotiate payment plans

• Meet collection goals as set by department leadership

• Coordinate with other Revenue Cycle departments as necessary to answer and resolve patient inquiries

• Gain proficiency in multiple systems to facilitate work

• Maintain a superior level of Customer Service

Job Experience:

• Less than 1 year

Requirements:

• High School Diploma, GED, or Equivalent Experience

Join an award-winning company

Three-time winner of Best in KLAS 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

Director, Customer Support – Remote

Location: United States

Full time

Job Responsibilities:

• Run a chat-based Customer Support Organization
• Cultivate a high energy, collaborative and customer-first team culture centered around delivering an efficient, effective and empathetic experience for all customers
• Seek ways to increase self-service customer support for faster and more efficient for educators
• Improve our knowledge base and its delivery to our clients
• Improve inidual and team efficiency
• Act as a liaison to the greater leadership team
• Responsible for executing and regularly updating the relevant parts of the Customer Journey and respective playbooks and evaluating key customer touchpoints throughout the journey in Support.
• Develops and improves productivity and performance reporting on team performance, inidual performance, monthly department performance overall enabling us to keep our product costs as low as possible for our customers.
• Drive operational quarterly and annual planning with Key LAZ Stakeholders to optimize cross-functional planning, communication and resource management.
• Partner across marketing, sales, product, engineering, and professional learning services teams to establish a cohesive team approach, process and product efficiencies.

Job Requirements:

• Minimum 5 years of direct management experience running a chat-focused support organization.
• Bachelor’s degree preferred.
• Demonstrates a proven understanding of Intercom, AI, call deflection, bot development, and knowledge base growth.
• Empathetic manager who demonstrates LAZ values of being hungry, humble, and smart.
• Proven effectiveness in training and managing teams in a customer support function.
• Experience with executing strategy around capacity planning, cost analysis, KPI utilization, and problem prioritization
• Experience successfully implementing data-driven strategy to improve support productivity, customer sentiment, and net revenue retention
• Experience with and ability to communicate across all levels of an organization, excellent written and verbal communication skills, especially to an executive audience
• Excellent organizational skills with a high attention to detail coupled with an ability to think strategically
• Comfortable navigating and mediating conflict
• Innovative leader and lifelong learner who keeps abreast of operational best practices and supporting technologies
• Outstanding communication and customer management skills
• Demonstrated analytical and problem solving skills
• Experience collaborating with cross-functional teams (e.g., Sales, Professional Learning Services, Engineering, Support)
• Proficiency in Business Process Automation
• Knowledge of SalesForce CRM, Intercom, Gainsight, Tableau, Snowflake, and other relevant systems

Customer Support Specialist

REMOTE

Nashville, Tennessee, United States

Product

Full time

Description

*100% Remote

Core10 is seeking a Customer Support Specialist who will deliver best-in-class support to financial institution clients leveraging our Accrue banking technology platform. You will be responsible for providing friendly and responsive customer service, making backend configuration changes, triaging escalations internally, and communicating cross-functionally to improve the overall customer experience. This is a fantastic opportunity for growth-minded iniduals who love making an impact on the front line.

Built on the Salesforce platform and powered by the AccrueConnect integration layer, Accrue is the most powerful, most configurable and connected lending, account opening, and core/fintech connectivity platform for Community FIs. With ready-to-go, secure integrations to industry-leading core banking providers and other fintech leaders, Accrue is a bank’s command center to increased revenue, transparency, efficiency, business intelligence and compliance.

What you’ll do:

• Communicate with clients through email, our support ticketing platform, or phone/ video meetings
• Troubleshoot and resolve issues reported by customers
• Collaborate with cross-functional teams to solve problems, capture knowledge in internal and external knowledge bases, and optimize support processes
• Become an expert in the Accrue banking technology platform and learn to make configuration enhancements and business process recommendations for customers
• Assist with other customer support initiatives as needed
• Monday Friday: 9:00 am 5:00 pm Central Time

Qualifications & Experience:

• 1+ year(s) experience as a Salesforce Administrator
• Dedication to customer service and delivering a positive customer experience
• Demonstrated technical acumen and ability to troubleshoot and resolve technical issues
• Strong written and verbal communication skills
• Strong sense of personal responsibility and ownership over your work
• Attention to detail, organization, effective time management
• Strong analytical and creative problem-solving abilities
• Willingness and love of learning new technology, new processes and procedures, and new business models

Bonus Points:

• Prior experience working in fintech or with banking customers
• Salesforce certifications
• Experience with JIRA Service Management tool
• Desire to learn the processes and needs of community bankers

Benefits

• Work From Home (100% remote!)
• Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)
• Collaborative culture: virtual & optional in-person events, retreats & swag

• Training & Development
  • • Inidual Training Budget
    • Technical Book Club & other study groups
    • Certifications are encouraged with bonuses
    • Mentoring Program with bi-weekly 1:1s
    • Up-to-date technologies, tools and methodologies
• Parental Leave (Maternity & Paternity)
• Flexible PTO plan
• Retirement Plan (401k)

Core 10, Inc. does not discriminate in employment matters based on race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace ersity.

At this time, we are not accepting applicants in the state of Colorado.

Customer Support Specialist

REMOTE

Jacksonville, Florida, United States

CE Broker

Full time

Description

CE Broker and EverCheck are sister brands under one umbrella. CE Broker tracks continuing education for over 4 million licensed professionals across 180+ regulatory boards. EverCheck’s software reduces administrative burden for 400+ hospital networks in the US. Altogether our team is made up of about 300 employees.

This is a remote, contract-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it’s meaningful work with a real impact – assisting licensed professionals to track their continuing education needed for license renewal! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11 am – 8 pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $18 per hour and aligns with an employee’s experience level and geographic area.

Check out your future coworkers at CE Broker’s Instagram page!

Responsibilities include:

• Primarily assisting customers via inbound phone calls
• Provide delightful customer service through casual, unscripted conversations
• Answering customer emails to the general support inbox
• Provide customer feedback and data to internal teams across the company
• Maintain detailed product knowledge to engage in consumer education and support sales efforts
• Write internal documentation and tutorials

Requirements

We’re looking for someone who…

• Has 2+ years of previous contact center experience with a track record of success handling online chats and email
• Writes in a clear and concise manner
• Enjoys teaching others and explaining technical concepts
• Has patience to listen and grasp what customers are trying to accomplish
• Knows how to communicate and help in a friendly, professional manner
• Is a continuous learner, proactively pursues growth and learning
• Pays high attention to detail
• Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.
• Holds an Associate degree or higher (preferred)
• Has ongoing access to a quiet workspace to conduct professional business.
• Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.

Benefits

About CE Broker:

CE Broker and EverCheck are sister products under one umbrella. CE Broker tracks continuing education for over 3 million licensed professionals across 130+ regulatory boards and is on pace to add an additional 1 million users in 2022. EverCheck’s software reduces administrative burden for our 375+ partners in the US, helping their in-house healthcare heroes to focus on patient work instead of paper work. We’re on a mission to make the experience of administrative work better for every healthcare worker in the US.

Benefits and Perks for CE Broker employees include but are not limited to:

• Awarded one of BuiltIn’s 2023 Best Place to Work and 7 years running by Outside Magazine!
• We’re committed to sustainability and are putting our money where our mouth is.
• Wellness benefits – we’ll help you pay for fitness endeavors and organic produce delivery services.
• Professional development allowance – we’ll pave the way for you to actively pursue growth and learning.
• Flexibility for your life and ample PTO, including paid time for volunteering and generous leave for new parents.
• 401K with company matching.
• Employees choose from HSA, FSA and traditional insurance options available for medical, dental, and vision coverage.
• Check it out for yourself at https://cebroker.com/careers or our CE Broker Culture Instagram account.

This full-time position is scheduled to work 40 hours per week unless otherwise required by project activities. The target pay range for this position starts at $18/hr, commensurate with experience and geographic location market value and accompanied by our full benefits package.

We are an equal opportunity employer and value ersity at CE Broker and EverCheck. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified candidates from all backgrounds are encouraged to apply.

ActiveCampaign is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

ActiveCampaign - Grow your business with customer experience automation.