Customer Service Associate – Remote

Remote, USA

Full time

job requisition id

R0006050

In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you’ll never have to wonder where you are in the process. Additionally, we can easily send pertinent documents to you for your review. Once you create the account, you may apply to any position you feel is a good fit without having to re-enter information. Thank you for your interest in Lumeris.

Position Summary:

Responsible for answering calls clearly and concisely, responding to questions, and providing guidance on transactions, inquiries, or complaints from both internal and external customers. Documents and resolves inquiries by using established best practices and educates members about available products and services, while adhering to compliance requirements and Centers for Medicare and Medicaid Services (CMS) standards.

Job Description:

Primary Responsibilities

• Responds to customer calls accurately and professionally including correct grammar and a friendly tone while also demonstrating a genuine delight to serve.
• Resolves customer service inquiries for 1-2 communities which could include benefit and eligibility information, billing and payment issues, customer material requests, physician assignments, authorization for treatment, and Explanation of Benefits (EOB).
• Handles escalated situations and acts urgently when necessary
• Makes outbound calls to members, providers, pharmacies, and/or hospitals etc. to resolve issues as needed.
• Investigates and responds to general inquiries while documenting in the system as appropriate.
• Interacts with other departments including Enrollment and Medical Management to resolve issues.
• Adheres to compliance requirements and CMS standards.
• Provides first call resolution for all customers.

Qualifications

• High School diploma, GED, or equivalent
• Familiarity with computer, Windows PC applications, and the ability to learn new and complex computer system applications
• Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
• Solid verbal communication skills including the ability to speak to associates and customers at all levels
• Ability to be detail oriented and organized
• Strong investigative and problem-solving skills
• Ability to read, comprehend, and accurately follow instructions in a constantly changing environment
• Strong commitment to Service Excellence and delivering a customer service experience that results in a Five Star CMS rating.
• Ability to work flexible hours including weekends during part of the year as well as overtime when needed; Call Center is open 7a-10p CT and schedules will vary within that timeframe based on business need

Preferred:

• 6+ months of related experience
• Prior health care or insurance experience
• Bi-lingual

Working Conditions

• While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

• The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential job duties and responsibilities.

#LI-REMOTE

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is:

$15.05-$18.01

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Location:

Remote, USA

Time Type:

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Property Claims Adjuster (Remote, US)

at Openly

Remote, United States

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

• It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well-backed & stable. We closed our $75M Series C fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.

Job Details

Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position, and applicants must have an adequate working environment. The ideal candidate has experience in Homeowner’s property claims handling, including estimate writing, is comfortable utilizing today’s technology, hungry for change and innovation, and truly able to deliver an excellent customer experience.

Knowledge, Skills & Abilities:

• Knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
• Ability to work effectively in teams and with a wide variety of people
• An aptitude for evaluating, analyzing, and interpreting data and information
• Can create estimates and review losses up to $50,000
• Has experience with remote/virtual property loss estimating and loves finding creative ways to quickly solve problems for customers
• Has knowledge and experience utilizing software and/or technology to scope claims virtually (video software, drones, etc.)
• Ability to adapt to changing environment while leveraging new technologies
• Experience handling water losses, including the water mitigation portion of the loss, is required
• Excellent written and verbal communication skills
• Organization and time management skills
• Innovative mindset and focus on continuous improvement
• Strong negotiation and problem-solving skills

Key Responsibilities

End to end property claims handling to include:

• Provide superior customer service
• Investigation and coverage analysis
• Complete estimates using CoreLogic estimating software
• Adhere to estimating best practices
• Manage and collaborate with vendor partners
• Determine the appropriate method of inspection
• Conduct virtual inspections (video, AI, etc.)
• Examine potential subrogation and identify potential fraudulent issues
• Prepare and maintain file documentation
• Negotiate settlement of claims with customers, claimants, and vendors. Discus and give updates to customers,, claimants, agents, and leadership throughout the process
• Provide input and ideas for continuous process improvement

Requirements

• 7-10 years of property claims experience
• 5+ years handling water claims preferred
• 5+ year handling virtual weather-related claims preferred
• 3+ years in customer service and conflict resolution
• Education equivalent to a college degree
• Must be able and eligible to acquire an adjuster license in all required states and maintain it as a condition of continued employment
• Estimating experience in Xactimate, CoreLogic (Symbility), or a similar platform
• Experience working independently and in a fast-paced environment
• Proficient in Microsoft and Google Products
• Must be tech-savvy as high-end technology tools will be used for adjusting (virtual inspections, estimating, etc.)
• We are a rapidly growing company; with growth comes change. Candidates must be comfortable with constant change, adaptability, and flexibility
• Knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
• Ability to work effectively in teams and with a wide variety of people
• Must have an aptitude for evaluating, analyzing, and interpreting information

#LI-DB1

Benefits & Perks

• Competitive salary, corporate bonus program, equity position in a start-up company
• Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
• Company-paid 12 weeks parental leave policy
• The company fully embraces the “work-from-anywhere in the US” mentality, even before COVID restrictions.
• Paid Time Off
• Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified iniduals with known disabilities under applicable law.

Contractor Customer Service Representative – 10.2 Start Date

Customer Success Remote, United States New York City, United States Remote, United States Remote, United States Remote, MA Remote, WV Remote, United States Remote, United States Remote, United States Baltimore, Maryland Alexandria, United States Detroit, United States Virginia Providence, RI Hartford, Connecticut United States

Description

Before 2000, choosing benefits meant sifting through piles of paper, not having the resources to understand or compare plans and then hoping you picked the right one. That’s why when we launched Benefitfocus, we had one goal: to give people the knowledge, options and freedom to protect what they love most. This idea is what has propelled Benefitfocus to become the most trusted benefits management platform in the world.

It’s not just technology. It’s peace of mind.

Benefits Administrator Contractor

Join our growing Benefitfocus Team! Benefitfocus is seeking professional and motivated iniduals to support our customers during our Open Enrollment season. As an Benefits Administrator – Contractor, you will provide customer support via phone and chat, guiding and help navigate our customers through their benefits enrollment. In this temporary position, you will:

• Join an awesome, one-of-a kind team. We will place you on a Surge Team to connect with a group of your peers and a Benefitfocus mentor
• Receive structured 4 weeks of training through Benefitfocus University
• Gain experience using Salesforce, JIRA (our issue management system), Microsoft Office Suite, and other software programs
• $16.00 per hour with performance bonus potential

What you will do:

• Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate our software, and helping to resolve any enrollment-related issues
• Accurately document each customer interaction in Salesforce
• Provide an accurate timeframe for issue resolution if not able to resolve initially
• Embody our Core Values: Respect, Own It, Together, Community, Celebrate and Anticipate

Who you are:

• An excellent communicator (especially over the phone!) who is able to work well with others to resolve issues
• Able to quickly learn new technology (with training, of course)
• Able to juggle a high volume of calls and multiple projects at a time
• A team player who contributes by accomplishing results as needed
• Motivated to grow your career at one of the most innovative, visionary software companies

Remote Work Requirements:

This position is a work from home role for the entire assignment. As such, the following home office and technical specifications are mandatory:

• Private work environment for the discussion of confidential information
• Quiet environment suitable for professional uninterrupted work free from home environment distractions such as pets, family members, etc.
• High speed internet via direct connection to support internet phone and system connectivity (wireless or satellite connections are not allowed)

*Bonus points if you have any prior experience working with benefits plans, hospital systems, or Benefitfocus software!

Benefitfocus is committed toproviding a erse and inclusive workplace in whichequality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage ersity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

Customer Support Representative

(Bilingual Spanish/English – extra languages welcome)

• Worldwide
• Remote OK
• Full-Time
• Operations

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation and outsourcing services, and a wide variety of tailored language solutions for iniduals, organizations, and businesses of all sizes.

Customer Support Representative Position

Position type: Full-time

Day Translations is announcing its remote career opening for the position of Customer Support Representative. We are seeking someone passionate about helping people, and who is able to provide an excellent customer support experience. An ideal candidate is a person who is courteous, professional, patient, and empathetic. You will handle incoming and outgoing emails, phone calls and chats regarding customers inquiring about our services. You will serve as a liaison between our customers and the project management team.

Job duties and responsibilities

• Answer chats, phone calls and emails to external clients thoroughly and in a timely fashion
• Educate clients about costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
• Process inbound leads and help Project Managers define the scope of projects
• Informs clients about the current status of projects
• Forwards information/messages from chat or phone to the appropriate departments
• Reports activity in tracking systems and actively communicates with peers on task completion
• Adhere to applicable policies and procedures
• Documentation and other side-tasks assigned

Requirements

• 2+ years of experience in customer support positions in a call center or contact center environment
• University degree a plus
• Advanced verbal and written communication skills in English (Native or C1)
• Fluency in a foreign language is a plus
• Strong organizational skills, including the ability to prioritize and multi-task
• Excellent cross-cultural and interpersonal communication skills
• Strong sense of professionalism, politeness, and proactivity

Candidates should be prepared to take additional tests/interviews.

Escalation Specialist, D&V

The Division: Dental & Vision

Location: Tampa, FL, US, 33607

Salary Range: $33,000 – $76,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it allThe Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America’s best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Ability to multi-task
• Ability to effectively perform in high volume environment
• Demonstrated interpersonal/verbal communication skills
• Written communication skills Strong verbal and written communication skills
• Ability to work independently and in a team setting
• Ability to handle distressed callers with patience and professionalism
• Expanded Word, Excel, Outlook

Education & Experience Required

• High School Diploma or Equivalent
• Two or more years of customer service experience

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Intake/triage escalation cases from the call center team. Determine priority and assign case to an ES team member
• Research escalated cases and work inter-departmentally to resolve the member’s complaint
• Data Entry Update member eligibility data as received by the Health Plan and internal Argus customers
• Research member account history, plan, payment options, complaints and other discrepancies; and correct as needed
• Research and respond to all escalated inquiries with a strong sense of urgency
• Special Projects Audit retrieve and assemble universes, Call Selections retrieve and analyze, Procedure audit assemble and review documents and P&P’s that support statues and Health Plan requirements
• Utilizes customer service strategies such as active listening, expressing empathy, problem solving, courtesy, and other skills deemed necessary
• Documents, tracks, and communicates issues appropriately using and accurately to deliver high quality customer service
• Serves as floor resource to support Customer Care Representatives
• Provide back-up to other units within the ision as needed
• Other related duties as assigned

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $33,000 to $76,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

Client Support Specialist

Reports To: Director of Client Support

Remote / USA

Full-Time/Non-Exempt

Summary

BetterRX is a growing software-as-a-service (SAAS) healthcare company seeking a Client Support Specialist to join our Client Experience Team. Our Support Team strives to provide world-class service and resolution to our clients’ needs by tending to their requests promptly and providing resolutions with high quality and attention to detail. We want our clients to become raving fans of our technology and our service.

In this highly visible role, you will be responsible for inbound/outbound support calls with both hospices and pharmacies. You will work closely with valued clients and internal cross-functional teams across the organization. You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence.

We are a people-obsessed company on a mission to radically change patient care by ending medication delays that cause needless suffering. We provide software solutions that connect every member of the patient’s care team, including pharmacists.

Ideal Candidate

You are self-motivated, accountable, poised under pressure, and driven by delighting (even the most difficult) customers. You are known as a team player, a true people person’ and have prior experience in SaaS client support or as a Pharmacy Technician

Join us in our mission to transform healthcare and make a meaningful impact on patient outcomes.

Primary Responsibilities

• Handle 20-40 inbound support calls and tickets from both hospices and pharmacies.
• Answer incoming support calls timely with minimal number of calls going to voicemail.
• Place outbound calls to proactively check on new users, answer questions and offer brief training sessions to ensure they are confident in how to use the software.
• Assist physicians with ePrescribing setup.
• Contribute to our client-facing Knowledge Center by adding FAQs and tutorials.
• Support the CX Support Team Lead with meeting and exceeding team KPI’s.
• Provide exceptional customer service.

Skill Requirements

• Energetic, organized, and loves people
• Proven success in troubleshooting and problem solving via phone
• Ability to build relationships with various personality types, remaining professional and calm when speaking with difficult or upset clients.
• Self-driven and motivated with a desire to succeed and grow in a fast-paced, changing environment.
• Excellent oral and written communication skills
• Resourceful and well organized to ensure meticulous follow-up.
• Quick learner in software environments
• Proficient with MS Office (e.g., Word, Excel, PowerPoint)

Other Requirements:

• Ability to work 100% remote in quiet home office with reliable, high-speed Internet access.
• Working Hours: Wednesday-Sunday (9am-6pm) Mountain Time, 1st month of training the schedule will be: Monday-Friday (7am-4pm) MT
• Ability to work on-call shifts, when needed
• Pharmacy Technician license preferred but not required.
• Ability to travel for internal company retreats (twice annually)

Benefits:

• 100% Remote Environment
• Medical, Dental, Vision, Accidental
• Company paid: Short Term Disability, Long Term Disability and Life Insurance
• 401k Match after 1 year of tenure (4%)
• 3 weeks of PTO
• Closed for 12 Holiday’s per year

Title: Customer Care Representative

Location: Austin – remote first in US

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure including USDC, a blockchain-based dollar helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

What you’ll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we’re expanding into some of the world’s strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: Multistakeholder, Mindfulness, Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and erse work environment where new ideas are encouraged and everyone is a stakeholder.

What you’ll be responsible for:

Circle is looking for a Customer Care Representative to join a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction. Daily activities will include resolving general inquiries and troubleshooting complex technical issues within defined service levels and timescales. You will work closely with peers and internal partners on projects and initiatives designed to scale our 24/7 operation.

What you’ll work on:

• Engaging with customers to resolve issues that come through as support tickets to our team.
• Crafting well written, tailored communications to help customers resolve their issues.
• Partnering with Customer Success, Sales, Product and Engineering to diagnose and solve problems.
• Serving as a trusted advisor with an open, caring and approachable style of working.
• Managing multiple competing priorities to achieve results for every customer.
• Identifying opportunities to develop solutions that help the team achieve our goals.

You will aspire to our four core values:

• Multistakeholder – you have dedication and commitment to our customers, shareholders, employees and families and local communities.
• Mindful – you seek to be respectful, an active listener and to pay attention to detail.
• Driven by Excellence – you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
• High Integrity – you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

What you’ll bring to Circle:

• A talent for writing and a skill for communicating complex problems clearly.
• Deep care for customer experience and desire to refine your skills every day.
• Motivated and caring attitude with a passion for learning.
• Desired to share knowledge and help people do their very best work.
• Prior experience working in service/support roles preferred.
• Ability to solve challenging problems in a timely manner.
• Familiarity with financial services or payment businesses preferred.
• Experience with data analytics tools for troubleshooting problems preferred.
• Multilingual skills are preferred, especially Spanish and English.
• Availability to work on weekends and holidays semi-regularly.
• Experience/familiarity with Slack, Apple MacOS and GSuite.

Additional Information:

• This position is eligible for day-one PERM sponsorship for qualified candidates.

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

The compensation range below is specific to Austin, TX. Actual starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Base Pay Range: $53,000 – $68,000

Annual Bonus Target: 5%

Also Included: Equity & Benefits (including medical, dental, vision and 401(k)). Circle has a discretionary vacation policy. We also provide 10 days of paid sick leave per year and 11 paid holidays per year in the U.S.

We are an equal opportunity employer and value ersity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

Voice Of Customer Consultant

Remote: Home Based Worker

Category: Customer Experience

Job #: 750503-en_US

Role overview

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive ersity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

The Voice of Customer (VoC) team utilizes its expertise to determine how and where Allstate listens to customers. The insights derived from this feedback ecosystem will enable the organization to improve processes, products and experiences that our customers have, and thus, must be actionable. As a member of the team, this inidual will manage and enhance key components of the VoC feedback ecosystem. This includes developing strategy, ongoing needs analysis, external research and benchmarking, consulting on VoC best practices, feedback instrument design, program design and implementation, vendor selection and vendor management.

Success in this role requires strong collaborative skills working with matrixed teams and demonstrated experience as a self-motivated and independent critical thinker. Candidates must have passion for doing right by the customer, strong project management skills, and is empowered and encouraged to bring their whole self to work. This inidual will play an integral role on the VoC team and will be expected to flex their creativity when solving problems, speak up, have a data-driven point of view, and be an advocate for the customer.

Key Responsibilities:

• Support the Enterprise VoC ecosystem
  • Support the design and deployment of specific VoC programs across enterprise (e.g. closed loop surveys, digital intercepts)
  • Identify improvement areas, determine priority, gain alignment on recommended actions, and support the design and deployment of innovative solutions
  • Provide thought leadership and strategic consulting to stakeholders across the enterprise on design principles, best practices, and strategies to influence customer outcomes
  • Continuously maintain an up-to-date perspective through external research into emerging best practices, technologies and techniques to best capture customer sentiment and behavior
• Program Manager
  • Manage a portfolio of VoC initiatives and timelines, ensuring success across multiple teams
  • Build and maintain strong business partnerships and ensure clarity across teams
  • Manage vendor costs, invoicing and Customer Experience department budget
• Impactful Contributor
  • Contribute as a thought leader for the broader Customer Experience department
  • Proactively engage, make connections across work, and propose ideas that will lift the department and the people within it

Education and Experience:

• 4 year Bachelors Degree (Preferred)
• 3 or more years of experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Functional Skills:

• Highly effective communicator (oral and written) and facilitator: Simply represents complex and innovative concepts, with ability to mobilize, inspire, and influence at all levels of the organization; a change agent
• Advanced collaborator: Adept at leading and influencing cross-functionally to get things done; can build a common purpose
• Self-directed and proactive: Anticipates problems and seeks opportunities
• Strong project management skills: Must be well organized, able to create work plans and drive multiple tracks forward, consistently follow-up on tasks and regularly communicate updates and status
• Passionate: Driven, motivated, injects energy and a sense of urgency into projects and teams
• Independent and strategic thinker: Ability to perform research, derive insights and compile a perspective based on disparate pieces of information
• Future-Oriented: Demonstrates comfort with ambiguity, especially when solving problems; takes calculated risks that have long-term benefits
• Growth Mindset: Learns flexibly and applies knowledge across situations
• Creative problem solver, curious and agile, eager to take on unfamiliar work efforts
• Challenges others to think differently, won’t accept a that’s the way we’ve always done things mentality

Notes:

Compensation offered for this role is $80,000-$100,000 and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

#LI-RD1

Allstate generally does not sponsor iniduals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

It is the Company’s policy to employ the best qualified iniduals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Team Manager of Technical Customer Support

USA – Remote

Full time

job requisition id

R7326

Summary

The Team Manager of Technical Customer Support is responsible for building and supporting a team of highly motivated Technical Support Engineers in their pursuit of providing exemplary support to customers and creating an effortless experience through all support interactions. The primary responsibilities of the Team Manager is to provide effective team management through motivation and engaging leadership tactics, focusing on performance management as a principle of providing regular and direct feedback. Operating tactically and thinking strategically is key to success in this role.

Responsibilities:

-Provides ongoing mentoring, coaching and feedback to support optimal performance and development of team members

-Reviews team member development to identify and refer members that are ready for promotion, require improvement or should be considered ill fit for their role

-Ensures appropriate staffing of the customer support omni channels (email, phone, chat) at all times

-Conducts effective and well documented performance reviews

-Evaluate and monitors the team and inidual KPI’s to ensure delivery of expected customer support

What You’ll Need

Education

Undergraduate Degree or equivalent combination of education and experience in a related field

Skills:

-Excellent attention to detail

-Strong problem-solving, critical thinking, and decision making skills

-Strong customer service and interpersonal skills

-Strong communication skills (verbal, written & listening)

-Advanced leadership and conflict management skills

-Self-motivated and action-driven with the ability to take initiative, execute and follow-through -Well organized with superb time management skills

Experience:

–5+ years of experience successfully performed in the role of Technical Support Engineer, Network Engineer, Data Security Engineer or other customer facing role within Workiva or similar industry

-2+ years of experience leading or mentoring a team of technical engineers – focusing on practice areas such as networking, authentication, database and/or system administration practices preferred

-Standard Cloud Practitioner Certifications, Networking Certifications (CCIE, CCNA, Network+, etc) and programming languages (Javascript, Python,Go, SQL, etc.) preferred

Travel Requirements:

Minimal travel

Working Conditions & Physical Requirements:

Channel Support Associate

United States Virtual Req #406

Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference?

Make an impact. Join PMI.

How will you make a difference to PMI?

As the Channel Support Associate, you will support global stakeholders as assigned. You will focus on providing top-notch customer support to client ATPs by helping to manage them through the ATP application process and addressing their concerns to retain customer satisfaction and retention rate. The incumbent is an expert on the ATP channel product and uses his/her knowledge to respond to customers’ inquiries through phone, e-mail, and other available means of communication.

What you’ll bring to the role:

• • Proactively manages new and renewal applications through their lifecycle to meet each milestone. Ensures accurate invoice creation, receipt, and payment of program fees.

• • Acts as a liaison, provide product/services information, answer questions, and resolve any emerging problems that Authorized Training Partners might face with accuracy and efficiency.

• • Maintains records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies.

• • Reviews continuing education course submittals and ensures accurate and consistent user experience.

Role Qualifications:

• • High School diploma, Associate degree in BA or related field is preferred

• • 1-3 years of customer service experience

• • Experience with Training organizations is desired

• • Experience with CRM tools (i.e. Microsoft Dynamics or Salesforce) preferred

What you can expect from us

We value and nurture an environment of inclusivity and ersity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..

Join us and you’ll get:

an excellent total package, with compensation and benefits based upon your geographic location.

skill development opportunities, to help you grow now and into the future.

access to a global network, to enrich your professional experience.

flexible options to help balance work time and your time

award and bonus opportunities.

The salary offer will be based on several factors, including the candidate’s demonstrated skills, qualifications and relevant experience.

Let’s help make the world work better for everyone. Apply today!

Title: Marketplace Quality Specialist

Location: Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

Marketplace Quality Assurance Specialist

As a Quality Specialist within the Customer Operations Department at Clipboard Health, you will hold a vital role in upholding the quality and excellence of our customer and marketplace operations processes. Your meticulous attention to detail, analytical prowess, and dedication to maintaining uncomfortably high standards will be instrumental in ensuring that our customers receive exceptional service. Join us in our mission to revolutionize healthcare staffing through your contributions to the customer experience.

Responsibilities

1. Quality Monitoring: Regularly assess customer interactions, including calls and emails, to ensure representative adherence to established quality standards.
2. Performance Evaluation: Collaborate with management to evaluate the performance of customer operations representatives, identifying areas for improvement and providing feedback that meets our standards.
3. Process Enhancement: Continuously review and refine customer operations processes to enhance efficiency, accuracy, and overall quality of service.
4. Reporting and Analysis: Compile and analyze quality data to identify trends, issues, and opportunities for improvement.
5. Training and Development: Contribute to the development of training materials and participate in training sessions to onboard new customer support team members, emphasizing quality benchmarks.
6. Quality Advocacy: Serve as a champion of quality within the department, promoting a culture of excellence and encouraging continuous improvement initiatives.
7. Collaboration: Work closely with customer operations managers, team leads, and other departments to address quality-related concerns and align strategies for exceptional customer experiences.

Must haves

• Experience: Minimum of 3 experience in quality assurance, preferably within a customer support or contact center environment.
• Analytical Skills: Proficient in data analysis for actionable operational insights.
• Uncomfortably high standards: Keen eye for detail and an unwavering commitment to maintaining high standards of accuracy and professionalism.
• Communication: Excellent written and verbal communication skills to provide clear feedback, collaborate effectively, and communicate quality-related findings.
• Problem-Solving: Proven ability to identify root causes, develop solutions, and adapt.
• Adaptability: Flourishes in dynamic, fast-paced settings, managing multiple priorities.
• Tech Proficiency: Familiarity with relevant software tools and platforms used in customer support and quality assurance activities.
• Quality Mindset: Innately driven by excellence.

Customer Support Specialist – US /CA

Location USA, Canada

Type Full time

Department Payments

Compensation $50K $60K Offers Equity

Who we are:

Sardine has built a behavior-based platform for fraud prevention, regulatory compliance, and instant payments.

Led by a team of industry veterans, and fraud experts from PayPal, Zelle, Revolut, Chase, and Coinbase, the company has quickly grown to over 200 global customers. Sardine has raised $75M, led by Andreessen Horowitz Growth, XYZ Capital, Google Ventures, Visa, Activant Capital, Experian, and ING Ventures.

Our culture:

• We have hubs in the Bay Area, NYC, and Toronto. However, we have a remote-first work culture. #WorkFromAnywhere
• We hire talented, self-motivated people and get out of their way
• We value performance and not hours worked. We believe you shouldn’t have to miss your family dinner, your kid’s school play, or doctor’s appointment for the sake of adhering to an arbitrary work schedule

Location:

• US / Canada (From Home / Beach / Mountain / Cafe / Anywhere!)
• We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there

About the role:

We are seeking a dedicated and experienced Customer Support Agent to join our global team. You will play a crucial role in ensuring the satisfaction of our customers and partners through prompt and effective issue resolution.

Your attention to detail, exceptional communication skills, and in-depth understanding of customer service best practices will contribute to maintaining the high standards we uphold in serving our clients.

You will:

• Resolve customer inquiries and issues submitted through our email/ticketing system and voice calls with the utmost professionalism and efficiency.
• Maintain a strong sense of quality and urgency while addressing customer complaints.
• Demonstrate a high level of empathy when interacting with customers and business partners, understanding their needs and concerns while representing Sardine’s values.
• Collaborate seamlessly with internal departments to facilitate the resolution process, fostering cross-functional teamwork and effective communication.
• Mitigate potential risks by identifying pertinent information or behaviors that may necessitate further investigation or escalation.
• Actively participate in initiatives to enhance the overall customer experience, provide valuable insights, and advocate for improvements.

An ideal candidate has:

• A minimum of 2 years of demonstrated experience in a customer service setting, preferably within the FinTech / Payments industry.
• Proficiency in utilizing customer service software such as Zendesk.
• Hands-on experience with processing and investigating ACH deposits, wire transfers, and debit card transactions, ensuring accuracy and compliance with established protocols.
• Exceptional communication skills, both verbal and written.
• Strong attention to detail and exemplary organizational skills.
• Genuine passion for delivering exceptional customer service, consistently going above and beyond to meet customer needs and expectations.
• Analytical thinking and the ability to discern when issues require escalation, ensuring that complex problems are addressed by the appropriate teams.

Nice to have:

• Proficiency in the Spanish language is a plus.
• An affinity for cryptocurrency and blockchain technology and a keen awareness of market trends would be a notable advantage.

Compensation: Base pay range of $50,000 – $60,000 + Series B equity with tremendous upside potential + Attractive benefits

Benefits we offer:

• Generous compensation in cash and equity
• 7-year for post-termination option exercise (vs. standard 90 days)
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Unlimited paid time off and minimum two weeks/year of mandatory vacation
• 100% of health insurance, dental, and vision coverage for employees and 60% for dependents – US specific
• 4% matching in 401k – US specific
• Company-wide offsites, the last one was at Miami
• MacBook Pro delivered to your door
• One-time stipend to set up a home office desk, monitors, etc.
• Monthly meal stipend
• Annual health and wellness stipend
• Monthly meet-up stipend
• Annual Learning stipend
• Unlimited access to an expert financial advisory

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.

Call Center Representative

RemoteUnited StatesVeterinary Care CoordinatorsFull time

OVERVIEW

Description

Join Lap of Love as an Evening Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, for our evening schedules with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a erse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/ remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
• Meet all productivity, quality, and performance standards
• Guide emotional conversations in a calm and peaceful manner
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
• Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

• Experience working in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact
• Previous experience in a work-from-home environment or working with minimal peer interactions
• High attention to detail and ability to adapt to new processes
• Expected to be present for work, on time, every day for the entire duration of their shift
• Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.

Physical Job Requirements:

• Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
• Ability to lift up to 15 pounds

Schedule

• Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year
• This position is for Evenings 1:00 pm-10:00 pm or 2:00 pm-11:00 pm
• Schedule includes nights/weekends/holidays
• Must attend mandatory 4-week intensive training program at the beginning of employment

Benefits

• 100% Company Funded Health Insurance
• 100% Company Funded Comprehensive Mental Health Support through Modern Health
• 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit
• Dental, Vision, Life Insurance, Long Term and Short Term Disability
• Retirement Plan (Traditional 401k with 3% match & Roth 401k)
• Generous Paid Time Off
• Generous Paid Parental Leave
• Bereavement Leave
• Training & Development
• Pet Insurance
• Remote Work From HomeCompensation
• This position is hourly non-exempt and is eligible for overtime
• Hourly pay starts at $15.00 per hour
• Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour

Title: Customer Service Coordinator – Remote

Location: Virtual, in the U.S.

Pearl Interactive Network is seeking to hire Remote Customer Service Coordinators.

The Customer Service Coordinator is responsible for managing administrative functions and coordinating patient interactions and needs. The Customer Service Coordinator strives to ensure a positive patient experience.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for iniduals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers a Competitive Compensation and Benefits package to include:

• Rate: $14 per hour
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 6 am – 12 am CST, Monday – Friday and 7 am – 5 pm CST Saturday

Job Duties:

• Contact patients to schedule a variety of medical and dental services.
• Respond to inquiries and resolve issues regarding appointment scheduling/fulfillment processing and service completion.
• Resolve issues that arise as related to customer concerns, system issues, etc. Escalate calls when needed.
• Conduct patient calls related to health assessment processing, referral follow-up, education, and resource inquiries.
• Identify potential behavioral health situations and follow contract-specific protocols to assist callers.
• Engage callers with confidentiality and care.
• Ensure all communication is conducted tactfully and professionally according to contract/HIPAA guidelines.
• Maintain constant awareness of service level and queue status to meet contractual requirements.
• Use sound judgment when scheduling in regard to consumer and clinic availability and location.
• Work with a variety of technologies to perform required tasks.

Job Requirements:

• High School diploma or GED
• 1 year of call center experience required
• 1 year of customer service experience or prior military preferred
• Strong PC navigation skills including Microsoft Office (Excel, Word), SharePoint, the internet, and the ability to work with multiple screens and systems simultaneously
• Excellent verbal and written communication skills, professional etiquette, and interpersonal skills
• Ability to multitask, manage time and effectively prioritize workload
• Consistently meet performance standards
• Identify and analyze opportunities and provide effective solutions
• Knowledge of relevant software, application, and equipment – MedNet and web portal proficiency preferred

Title: Italian / English Gaming Support Agent

Location: Remote

As a Gaming Support Agent at 5CA, you’ll handle customer support issues for an assigned game studio. You’ll help players with account and technical issues and resolve purchase- and gameplay-related queries. You’ll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You’ll stay on top of the client’s newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About You

• You speak Italian and English at an advanced level
• You have in-depth gaming knowledge and love anything related to video games
• You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
• You are a fast learner, take initiative and excel at troubleshooting
• You have a dedicated quiet workspace located within your residence
• (Optional) Experience in a Customer service environment is a plus.

Technical Requirements

• A minimum internet speed of 4 Mb/s download and 4 Mb/s upload internationally.
• A minimum of 8 GB RAM
• A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
• An Intel Core i5-6300U or better/similar.
• An Nvidia GTX 660 Graphics card or better/similar.
• A smartphone usable for two-factor authentication that runs at least:
  • Android 6.0 or newer
  • Apple iOS 13.0 or newer

What We Offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, erse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness
• Innovative digital tools and comprehensive training, with access to our library of online training courses
• Various learning and career development initiatives throughout the year
• Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion ersity and inclusion in all we do.

*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

Patient Support Center Liaison (Remote)

locations

Remote

time type

Full time

job requisition id

31310

Welcome to Clearway Health – a recognized Great Place to Work and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed and where they want to grow and make a difference. At Clearway Health, ersity, equity, inclusion and belonging is an essential part of our business and workplace culture. We offer a wide range of benefits, perks, and wellness programs in addition to continuous learning opportunities to help you grow. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support, and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems, and the communities they care for to accelerate their specialty pharmacy programs.

The Patient Support Center Liaison position is remote position that through technology and integrated workflows support specialty patients.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Patient Relationship Development, Medication Access Coordination, and Medication Adherence Management Responsible for managing and retaining patient panels by determining program eligibility for specialty pharmacy services.

1. Benefits Investigation: Leverage understanding of specialty pharmacy eligibility requirements; showing proficiency in benefits investigation process in order to support and maintain ongoing access for patient therapies through various means including: Navigating the patient electronic health record and pharmacy dispensing system

• Contacting patient, caregiver and/or insurance provider directly.

2. Prior Authorization: Comprehensive understanding of the prior authorization process and requirements for securing approval based on unique plan requirements.

• Following submission, this may include reviewing and appealing denied requests by leveraging evidence-based clinical references, drug prescribing information, or the patient health care team support.

3. Copay Assistance: Understand the benefits and dynamics of specialty medications specific to insurance coverage/eligibility, patient financial responsibility to inform patient affordability assessment.

• Investigate specific financial assistance program eligibility criteria based on treatment, plan type, and patient demographic/financial information;
• Evaluate full patient profile to determine eligibility for financial assistance program enrollment;
• Assist patient, patient caregiver and/or health care provider(s) with the financial assistance program application and review process;

4. Ongoing Adherence: Monitor and proactively engage with patients to ensure ongoing access to medication ensuring all questions are answered relating to the medication that may have come up over time.

• As appropriate, connect patient back to care to address ongoing clinical questions or side effects to ensure most appropriate medication continues to be administered to plan.
• Understand and utilize techniques to maintain patient retention for all patients within their oversight. Maintain patient attrition performance at or below established goal.

Personnel Responsibilities Responsible for building and maintaining relationships with provider, care teams, and ancillary support necessary to sustain patient management activities.

1. Internal Relationships

• Developing and growing trusting relationships with providers and hospital staff to provide highest level of care for a complex patient panel.
• Maintaining and supporting pharmacy interdepartmental relationships and management to ensure seamless transition of patient care from clinic to pharmacy.

2. External Relationships

• Developing and growing trusting relationships with patients to provide highest level of care.

Operational Responsibilities Technical savvy, and problem solving are required

• Navigate patient Electronic Medical Record (EMR) to effectively answer questions and/or provide documentation as needed for prior authorizations
• Communicate with providers (Doctors, Nurses, Clinical Pharmacists) in person, over the phone, and through written transmission via EMR in a timely and professional manner
• Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to provide support for new and ongoing hospital initiatives
• Resolve some patient care issues with situational awareness around when to involve managers and/ or clinicians
• Demonstrate resourcefulness in the face of challenges and providing workable solutions to complex problems
• Capacity to work independently by managing workload and meeting established goals in a fast paced environment
• Train and support new staff in understanding and learning the expectations for day-to-day operations in a specific role

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required.

JOB REQUIREMENTS

EDUCATION:

• HS Diploma or G.E.D. is required.
• AA or BA is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in the state of residence of the client.
• Technicians have 6 months from date of hire to become nationally certified through PTCB if not currently registered.

EXPERIENCE:

• Must have 4-5 years’ of pharmacy experience.
• Pharmacy Interns must be in their 2nd year.

KNOWLEDGE AND SKILLS:

• Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.
• Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients; ability to explain required information to customers in a comprehensible manner.
• Other professional skills and qualities: organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.
• Cultural sensitivity, understanding, and comfort with a wide range of social, racial and ethnic populations.
• Must practice discretion and confidentiality as position deals with highly sensitive and private data.
• Ability to understand, explain, and actively promote the hospital’s objectives through direct coordination and commitment to the program’s goals.
• Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, etc.
• Highly proficient in Microsoft Office particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.

Additional preferred qualifications:

• Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.
• Experience with submission of prior authorization requests to third party payors.
• Familiarity with 340B drug program.
• Knowledge of QS1/NRx, EPIC, Salesforce, Navinet or other pharmacy and/or EMR systems.

ZORA is looking to hire a Support Associate to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Childcare Coordinator

• Worldwide
• Remote OK
• Full-Time
• Marketplace

Description:

Childcare Coordinators (CC’s) are a critical piece of the Marketplace in that they are the first person a parent will communicate to from WeeCare. As part of the Parent Sales Team, Childcare Coordinators uphold our WeeCare core values in everything that they do. CC’s assist parents along their journey to find the best childcare for their unique needs by following a specific process designed to match, tour, and enroll the family to the best option in their area. During this process, our CC’s are not only working alongside their assigned families to help them find care, but also bubbling up feedback and learnings to the WeeCare team about how the parent experience is going.

Calls & Messages

• Inbound calls from parents
• Outbound calls to follow up with parents and providers
• Responding to parents and providers alike in a friendly over formal tone
• Answering any questions directly and setting clear expectations about the process
• Clearing all Admin Inbox Messages in a timely manner, i.e. no unread messages by the end of the business day.

Sales Pipeline

• Navigating our internal Admin tooling
• Working in priority order through the stages of the sales pipeline
• Identifying opportunities to find hot parent leads – parents who need childcare urgently – at any stage of the pipeline and assisting them to enrollment

Attending Meetings

• 1:1s – regular check-ins between team leads and team members to evaluate how things are going, discuss openly about various topics, share feedback, and keep each other in the loop.
• Weekly Standup – occurs at the beginning of each week. Quick team huddle where everyone briefly shares what their biggest accomplishments were the week prior, highs and lows, feedback and learnings, and what their goals are for the week ahead.
• Monthly Retro – a safe space for reviewing the month’s successes, identifying opportunities for process improvement, and solving issues that may have come up. Helps teams pause and think about improving future performance.
• Monthly Kickoffs – hosted by team leadership. The purpose is to create team alignment on what the goals are for the upcoming month and the strategy to get there.
• Quarterly Kickoff – hosted by company leadership. The purpose is to take a look back on the previous Quarter and create company alignment on the OKRs for the upcoming Quarter.

Metrics Owned:

Since we are a startup company, every Quarter may have different targets we are aiming for. This role requires someone who is flexible and willing to get on board with shifting priorities and goals. For example, in one Quarter, we may focus on increasing our number of enrollments from X → Y, while in the next Quarter, we may focus on strategies for reducing churn.

Ultimately, Childcare Coordinators are responsible for hitting monthly inidual enrollment goals. Expectations for new hires is that after their initial onboarding training, they will be set up for success to achieve 5 enrollments within 30 days. Moving forward, inidual goals may be adjusted depending on what is needed as a total from the team.

Location: Remote

Classification: Full-time

Department: Marketplace

Reporting to: Markeplace Demand Operations Manager

Estimated Start Date: September 2023

Zero Hash is looking to hire a Senior Customer Experience Specialist to join their team. This is a full-time position that can be done remotely anywhere in Netherlands or the United Kingdom.

Title: Customer Support Associate, Portuguese

(Remote USA)

Location: Remote, United States

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every day to ensure that issues with their account are resolved promptly. You will use your system knowledge and commitment to delivering an exceptional customer experience to solve problems for our users, but advocate for our brand.

This remote role reports to a Customer Support Team Lead. You will begin on October 02 2023 and will work the hours of the Central time zone. You must have both spoken and written fluency in English and Portuguese (Brazilian Preferred).

You’ll Get To

• Respond to customer-submitted live chats and email in a timely manner
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues.

Who We’re Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
• Bilingual fluency in English and Portuguese (Brazilian Preferred)
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
• Expertise with written communication and the ability to spot spelling and grammar errors.
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
• Capability of prioritizing competing requests.
• Familiarity with the Squarespace platform.
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $35,800 – $43,000 USD

The hourly rate for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,400 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information, visit www.squarespace.com.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the ersity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Title: Customer Support Associate – Remote

Location: US National

HOURLY/ REMOTE

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our consumers as a single point of contact to all customer inquiries regarding products, policies and services available. This role reports directly to the Customer Service Manager. This is a remote role working EST hours.

Customer Service is at the backbone of what Fanatics believes in: dedication and passion to match the fans that drive our business. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics.

Responsibilities:

• Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues.
• Model exemplary service through telephone, email, and direct mail channels.
• Delight consumers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
• Build and maintain relationships with repeat consumers.
• Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar.
• Additional duties as assigned.

Qualifications:

• Positive, consumer-minded inidual with a passion to serve.
• General knowledge of trading cards and collectibles industry.
• Strong problem-solving abilities and attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Able to multitask, prioritize, and manage time effectively.
• Proficiency in MS Word & Excel.
• Willingness to work through phone and e-mail interactions with customers.
• Willingness and ability to work flexible hours, including evenings and weekends.

$20 – $25 an hour

The salary range for this position is $20- $25/hour, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

Associate Customer Experience Specialist

at Calm

Remote, United States

Who We Are:

Calm is the leading mental health brand, on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation, Calm’s transformational mindfulness content supports users across seven languages in more than 190 countries.

What We Do:

The Customer Experience Team’s mission is to empower Calm’s community to lead happier, healthier lives through extending the Calm experience beyond the product. For our customers, we provide resources both proactively and reactively, while also advocating on their behalf to the wider company. For ourselves, we foster a nurturing and growth-minded environment, allowing us to reflect kindness and care back out into the world. We’re an award-winning team that takes a great deal of pride in using our work to contribute to Calm’s mission to make the world a happier and healthier place.

What You’ll Do:

Calm’s Customer Experience Department is looking for an Associate CX Specialist to help our members engage with our products through providing exceptional customer support, as well as handle escalated cases, contribute to documentation, and assist with process improvement projects. This team member will have a unique opportunity to provide support across all of Calm’s product offeringsincluding our direct-to-consumer app and Calm Businessand will quickly join a variety of queues including escalations and bugs. This team member will be expected to:

• Ensure each user’s support experience is of the highest possible quality through providing timely, personalized, efficient, and empathetic replies
• Confidently answer escalated customer inquiries or route them to the agent best equipped to respond
• Develop a deep understanding of Calm’s operating platforms, features, and available documentation
• Identify patterns in bug reports and feature requests and escalate appropriately
• Own the tickets and tasks assigned to you, and thoughtfully prioritize them based on the evolving needs of the team
• Write internal and external knowledge base articles as well as canned responses to common inquiries both proactively and as assigned
• Act as a point person for questions from other Calm teams regarding reported issues

Who You Are:

The ideal CXer for Calm loves making a difference through their work, brings a passion for meditation and mindfulness, and is always looking for ways to improve the user experience. They ideally have previous experience providing customer support for a tech company and enjoy helping users of varying levels of tech-savviness engage with technology. They are someone who

• Has exceptional written and verbal communication skills with a solutions-oriented approach
• Is able to turn a negative customer experience into a positive through effort and consideration
• Works autonomously and takes responsibility for completing assigned work through effective, data-driven prioritization
• Volunteers for tasks when they see a need, rather than waiting for them to be assigned
• Embodies a growth mindset by seeking ways to do things better, and asking for advice and feedback
• Strong problem solving skills, with the ability to think creatively and logically to resolve customer issues

Nice to Haves:

• Experience supporting a subscription-based service with in-app purchases, and/or a client-facing service
• Experience troubleshooting product bugs or quality issues with customers and with development teams
• Other helpful tech: JIRA, Amplitude, Confluence, Asana, Stripe, Braintree a plus

Minimum Requirements:

• 2 years of relevant experience
• 1+ years of experience in customer support for a product or service that involves a software offering or platform
• 1+ years working with Zendesk or a similar ticketing platform

The anticipated salary range for this position is $52,500 – $73,500. The base salary range represents the low and high end of Calm’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidates skills, experience and other qualifications. This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to ersity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Calm is also committed to providing reasonable accommodations for qualified iniduals with disabilities, including disabled veterans. Please contact Calm’s Recruiting team if you need a reasonable accommodation or any assistance completing any forms or to otherwise participate in the application process.

Calm participates in e-verify. E-verify provides the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

BetterUp is hiring a remote Enterprise Customer Success Manager - EMEA. This is a full-time position that can be done remotely anywhere in the United Kingdom, Netherlands or Germany.

BetterUp - We're reworking how you work.

ModSquad is hiring a remote Customer Support - Inbound Messaging - German/English. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

ModSquad - Provides on-demand customer support and community management services.

GitLab is hiring a remote Customer Success Manager, DACH Region. This is a full-time position that can be done remotely anywhere in Germany.

GitLab - A single application for the entire DevOps lifecycle.

Apollo is hiring a remote Director of Customer Support. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

HubSpot is hiring a remote German Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Germany.

HubSpot - Inbound marketing, sales, and service software.

Sana is hiring a remote Manager, Customer Support. This is a full-time position that can be done remotely anywhere in the United States.

Sana - Health benefits your employees will love.

UserTesting is hiring a remote Customer Success Manager - Enterprise. This is a full-time position that can be done remotely anywhere in the United States.

UserTesting - The human insight platform.

Loom is hiring a remote CX Advocate - Portugal. This is a full-time position that can be done remotely anywhere in Portugal.

Loom - Free screen & video recording software.

Customer Support Specialist, Spanish

REMOTE

CUSTOMER SUPPORT – CUSTOMER SUPPORT

FULL-TIME, SHIFT-BASED

REMOTE

About Eneba

We’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports more than 9m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, ersify our portfolio, and grow with the evolving community of gamers.

About your team

Welcome to the world of Eneba customer support. We’re delivering world-class user experience across our marketplace and we’re having a blast while doing it! Buy, sell, explore or simply browse around on Eneba web and mobile. We’re here to help and support where needed.

We’re united behind each other as a team, and drive continuous improvements of our service. We’ve started small, and are scaling fast, and we care deeply about teamwork, learning, building new solutions, and supporting Eneba’s hyper-growth.

Responsibilities

• Provide a world-class customer experience via email, live chat, and social media.
• Ensure a seamless transaction process throughout our marketplace at all times.
• Actively drive resolution of customer issues resulting in customer satisfaction and retention.
• Maintain and/or improve your team’s Customer Success Metrics.
• Collaborate, problem-solve, and/or strategize with team members in order to identify opportunities for improvements and growth.

Requirements

• 1+ years of experience providing support to clients/users via email, phone, live chat, bots, and/or social media.
• Comfort and ability to support users in verbal and written English.
• Sense of urgency, and appreciation for clear and timely communication with both – users and teammates.
• Ability to effectively prioritise as part of the team, and delivery inidually.
• Ability to work some nights (late shifts on rotation) and 1-2 weekends per month.

€12,960 – €16,800 a year

• Salary ranges may vary. We’re seeking candidates with varied experience levels; from inidual contributors to functional leaders in this space.
• We’re an international team and our business language of choice is English. Good English level is required, proficiency is preferred.
• Opportunity to join our Employee Stock Options program.
• Opportunity to help scale a unique product.
• Various bonus systems: performance based, referral.
• Paid volunteering opportunities.
• Work location of your choice: office, remote, opportunity to work and travel.
• Personal and professional growth at an exponential rate supported by well defined feedback and promotion processes.

We are GOVASSIST 

* we expect you to thrive in a fast-paced environment where you will approach the unexplored and unprecedented as an opportunity to unravel solutions outstandingly. 

* you will handle a generous volume of inquiries via multiple channels (calls, chats, e-mails) - this is why, besides being an upbeat and proactive listener, having a solid background in a similar customer service position is required (at least two years).

* every collaborator takes ownership of their work but can always engage others for assistance when necessary; thanks to our strong team spirit, we are always keen to help our colleagues. 

* multiple time zones collaboration: effective communication is essential. 

* autonomy in your time management: fully remote and flexible intervals while enhancing the living you lead. 

* faultless in written and spoken English and Spanish, French, Portuguese, German, Italian, or any other language.  

* adaptable, flexible, and comfortable with ambiguity. 

* a people person, genuine helper: empathetic with customer goals, frustrations, and circumstances. 

* security and privacy-focused; maintaining the company's privacy and data protection processes are crucial. 

* customer-centric and business-oriented mindset.  

* comfortable with technology and technical terminology. 

* organized and detail-oriented; one tiny error will lead to prejudicious repercussions.  

* have the ability to communicate effectively with iniduals from different backgrounds and levels of comprehensiveness and experience. 

* experienced with complex situations, know when and how to maintain your position, and have a dynamic approach to adapting to changing requirements. You may need to adjust to different hours and intervals, but we do our best to accommodate time zones based on the team and location.  

And own:

* a workstation equipped with an Intel i5 equivalent or newer and 16GB or more RAM (you will be using highly resource-consuming apps, the reason for mentioned processing power being necessary);

* a second monitor and noise-cancelling headset;

* and high-speed internet connection: +30 MBPS with less than 100 secs latency;

* provide support and consultancy while helping our customers complete the necessary steps in becoming Green Card holders or permanent citizens, as well as travel across the United States for tourism or business matters; we are expecting you to be fully confident while taking ownership in representing this spectrum of customer's experience. 

* be a role model leading our support readiness for existing and predicted challenges and sharing ideas to improve the quality of the team's customer support service. 

* onboard and integrate yourself into the GovAssist team and become familiar with the various platforms and systems we utilize while offering timely and outstanding support. 

* be diligent in attending training sessions and keeping up with knowledge assembled industry-related on our service offerings and products. 

* learn how talent is sourced and empowered through the GovAssist network and effectively balance responsibilities to ensure the highest efficiency and productivity. 

* build high-touch, consultative, and strong customer relationships through regular and open communications. 

* collaborate with a forward-thinking, globally distributed and fully remote team. 

* constantly provide feedback and let your management line know how they can help you achieve your goals and potential. 

* will keep practicing and gaining fluency while basic skills are mastered, allowing you to take on newer, more exciting challenges across our company. 

* contribute to peer success through creativity and sharing critical constructive feedback. 

* suggest and challenge current practices and processes to improve the experience for our users and the team. 

* document solutions for the knowledge base and share innovation and automation excellence ideas.

Salary and compensation

Benefits

🌎 Distributed team

🚫 No politics at work

Who you are and what you do naturally:

• ‘See how much good we can do,’ resonates with you. Inspires you!

• You focus on the long-term and will sacrifice immediate rewards for long-term sustainable results.

• You learn what works on a basic scale before trying to scale and build systems.

• You have an ‘abundance mindset’.  Your gains are not at the expense of another’s losses.

• You’re a natural listener and you know it’s a great way to learn how to help others and earn their trust.

• You know you have to ask interesting questions to get interesting answers.

• Working hard on a team towards a common goal is inherently motivating. You want to work with an amazing team and be an energetic contributor.

What you will do:

• Call customers and agents who create accounts to welcome them and help them get started. (5 to 10 conversations per day to start.)

• Onboarding video calls with agents. (You’ll need a minimum of 6 hours per day available for this.)

• Figure out how to reach great agents and invite them to join the site, and ultimately subscribe, and tell other agents about it.

• Write and test email campaigns, website articles, and any other required copy.

• Test tactics on multiple platforms.

• Cold emails and messages to potential clients.

• Video calls with your manager and clients.

• Connect with new partners and create new partnerships.

• Give honest feedback to the rest of the team, including being bold enough to tell your manager when they’re wrong.

• Report your plans and progress daily, weekly and monthly.

Why are we hiring?

• Our purpose is to see how much good we can do.  Increasing the capabilities of our team is required to do that.

• Rate-My-Agent.com pledges 50% of profit to Worthy Causes.

• We know there are a lot of great people out there who will make our team better and love the challenge of creating something we can be proud of with a team of amazing people we love to work with.

Where, how, and when are you required to work?

• You can be anywhere in the world as long as you can reliably work on the schedule you commit to.  You can take as much unpaid time off as you want as long as it’s coordinated with your manager.

• Schedule:  We work in the Pacific Time zone.  Your hours will be 8 - 4 PST.

• You will need a fast, secure, and reliable computer and internet.

Growth Potential

This position is executing growth strategies for our business.  That means there’s a lot of learning and figuring things out from the beginning.  You will be challenged and your work will matter.  Everyone else on the team will see your contributions.  If you decide you want to try other roles on the team, we’ll see if we can make that work.  If you prove a growth tactic and want to scale it to build systems or lead a team or some other type of growth strategy, you will be able to create that opportunity.  One day, if you earn it, you could become CEO.

Compensation

If you skipped to this part, be sure to go back and read the whole posting very carefully before applying.

• $49,920 CAD annual salary. ($24 CAD per hour.)  Paid monthly.

• Eligible for inidual and team bonuses that could surpass the salary.  (The most we've ever bonused is half a year's salary, and the least is half a month.  Bonuses are based on performance, so we prefer people earn large bonuses.)

• You need to be legally eligible to be an independent contractor, so that Rate-My-Agent.com is not obligated to treat you as an employee by the laws of Canada or the country you reside in.

Salary and compensation

Benefits

🌎 Distributed team

🚫 No politics at work

🎅 We hire old (and young)

Who you are and what you do naturally:

• ‘See how much good we can do,’ resonates with you. Inspires you!

• You focus on the long-term and will sacrifice immediate rewards for long-term sustainable results.

• You learn what works on a basic scale before trying to scale and build systems.

• You have an ‘abundance mindset’.  Your gains are not at the expense of another’s losses.

• You’re a natural listener and you know it’s a great way to learn how to help others and earn their trust.

• You know you have to ask interesting questions to get interesting answers.

• Working hard on a team towards a common goal is inherently motivating. You want to work with an amazing team and be an energetic contributor.

What you will do:

• Call customers and agents who create accounts to welcome them and help them get started. (5 to 10 conversations per day to start.)

• Onboarding video calls with agents. (You’ll need a minimum of 6 hours per day available for this.)

• Figure out how to reach great agents and invite them to join the site, and ultimately subscribe, and tell other agents about it.

• Write and test email campaigns, website articles, and any other required copy.

• Test tactics on multiple platforms.

• Cold emails and messages to potential clients.

• Video calls with your manager and clients.

• Connect with new partners and create new partnerships.

• Give honest feedback to the rest of the team, including being bold enough to tell your manager when they’re wrong.

• Report your plans and progress daily, weekly and monthly.

Why are we hiring?

• Our purpose is to see how much good we can do.  Increasing the capabilities of our team is required to do that.

• Rate-My-Agent.com pledges 50% of profit to Worthy Causes.

• We know there are a lot of great people out there who will make our team better and love the challenge of creating something we can be proud of with a team of amazing people we love to work with.

Where, how, and when are you required to work?

• You can be anywhere in the world as long as you can reliably work on the schedule you commit to.  You can take as much unpaid time off as you want as long as it’s coordinated with your manager.

• Schedule:  We work in the Pacific Time zone.  Your hours will be 8 - 4 PST.

• You will need a fast, secure, and reliable computer and internet.

Growth Potential

This position is executing growth strategies for our business.  That means there’s a lot of learning and figuring things out from the beginning.  You will be challenged and your work will matter.  Everyone else on the team will see your contributions.  If you decide you want to try other roles on the team, we’ll see if we can make that work.  If you prove a growth tactic and want to scale it to build systems or lead a team or some other type of growth strategy, you will be able to create that opportunity.  One day, if you earn it, you could become CEO.

Compensation

If you skipped to this part, be sure to go back and read the whole posting very carefully before applying.

• $49,920 CAD annual salary. ($24 CAD per hour.)  Paid monthly.

• Eligible for inidual and team bonuses that could surpass the salary.  (The most we've ever bonused is half a year's salary, and the least is half a month.  Bonuses are based on performance, so we prefer people earn large bonuses.)

• You need to be legally eligible to be an independent contractor, so that Rate-My-Agent.com is not obligated to treat you as an employee by the laws of Canada or the country you reside in.

Salary and compensation

Benefits

🌎 Distributed team

🚫 No politics at work

🎅 We hire old (and young)

Customer Service Coordinator (3rd Shift)

Job ID 132065

Service line GWS Segment

Role type Full-time

Areas of Interest Customer Service

Location(s) Remote – US – Remote – US – United States of America

About the role

• The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

What you’ll do

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
• Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
• Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
• Contacts customer for additional information and communicating the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for completion by vendors.
• May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
• Provides informal assistance such as technical guidance and/or training to co-workers.
• Other duties may be assigned.

What you’ll need

• Ability to provide Internet Service Provider and Internet speed as well as have an alternate location and address to work in case of internet/power outage.
• To perform this job effectively, an inidual will be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to calculate simple figures such as percentages.
• Ability to understand and carry out general instructions in standard situations. Ability to resolve problems in standard situations. Requires basic analytical skills.
• Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
• Decisions made with general understanding of procedures and company policies to achieve set results and timelines. Errors in judgment may cause short-term impact to co-workers and supervisor.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

WHY CBRE?

CBRE prides itself on its RISE values of Respect, integrity, Service and Excellence. CBRE is the global leader in commercial real estate services and investment. We provide 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance!

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience.

The minimum salary for the Customer Service Coordinator position is $35,360 annually [or $17.00 per hour] and the maximum salary for the Customer Service Coordinator position is $39,520 annually [or $19.00 per hour].

The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Title: Customer Support Leader

Location: US National

Remote

Full Time

Description

Finexio is the leader in AP Payments as a Service, the leading embedded payments approach for business to business payments. Finexio simplifies the way businesses process and receive B2B payments by integrating electronic payments and cash flow improvement solutions directly into customers’ accounts payable and procurement software.

Our vision is a world in which finance leaders only have to decide “what” to pay- Finexio’s software seamlessly handles the “how” and the “when”.

We are growing revenue over 100% per year and are a leading disruptor in the B2B Payments and Fintech industry. The company has raised over $65m in investment and is backed by investors JP Morgan, Discover, NBH Bank, Mendon Venture Partners, and Valley Bank. These investors believe in the mission and technology so much so they are also customers and partners.

Finexio is looking for a highly motivated Customer Support Leader to manage our customer support organization. As the Customer Support Leader at Finexio, you will be responsible for driving the success of the front-line support team servicing and delighting enterprise customers. The role will build strong relationships with cross departmental managers and client staff to achieve adoption of the Finexio platform and maximize value and satisfaction for our customers. The role will suit someone who is passionate about making an impact, motivated to drive ROI for their clients, and enjoys strategic problem solving and proactive customer engagement.

Requirements

• Minimum of 7 years of Customer Support and Payments Processing management and leadership experience within tech-enabled service environment
• Demonstrated understanding of B2B payment methods and processes.
• Demonstrated ability to triage incoming issues and prioritize accordingly. Demonstrated ability to meet critical deadlines and work on a predefined schedule.
• Experience leading a team of customer support or customer success representatives
• Deep understanding of Zen Desk and Salesforce
• Demonstrated ability to triage incoming issues and prioritize accordingly.
• Demonstrated results in hiring, training, and retaining high performing customer support teams
• Proven experiencing building, defining, and refining standard operating procedures and SLAs
• Own and manage team data and metrics to drive monthly and quarterly internal performance reviews
• Candidates need to possess the ability to impact and influence customers and partners with a high degree of autonomy, energy, flexibility, and the drive to create real and measurable business results
• Experience in financial services products is preferred with knowledge of payment-related solutions
• An analytical mind and inclination for problem-solving
• Proven ability to influence leaders and effectively negotiate with business partners and clients
• Enjoys working in a dynamic, fast-paced environment. Adaptable and open to change
• Able to think and act both strategically (big picture) and tactically (details)
• Able to self-manage and prioritize a multitude of responsibilities and workstreams
• Comfortable in front of a variety of audiences including C-suite executives and clients
• Ability to travel for key business meetings and training (when available) – 10% of the time

Responsibilities

• Develop the Customer Support team into a high performing group by defining, executing, and communicating industry-best processes, standards, and best practices that work flawlessly and minimize escalated customer issues and escalations
• Be an ongoing example of customer service and lead the customer support and service team to deliver accurate, timely, helpful responses to customer’s questions or support needs.
• Proactive review of processes to identify inefficiencies, control weaknesses and opportunities for improved efficiency and effectiveness. Collaborate with the Product group to build-out critical tools, automate routine work where possible, and address recurring customer issues.
• Ensuring that the team has an ongoing understanding of B2B payment methods and processes.
• Deliver on Finexio KPI and goals on Customer Satisfaction and Net Promoter Score.
• Act as the lead point of contact for all customer support matters, providing problem resolution and escalations in a timely manner.
• Ensure your team is working diligently to pursue and resolve customer tickets in Zendesk according to internal KPIs and both internal & external SLAs.
• Educate and train your team of customer support reps and operational colleagues which includes presenting process, product, and technology training.
• Develop a trusted relationship with key client stakeholders.
• Understand and drive alignment between Finexio and client goals and communicate and advocate for clients’ needs internally.

Benefit

Why You’ll Love Working at Finexio:

• Culture: We are a humble, client-first team that is focused on collaborative data-driven success.
• Speed: We move fast, love new ideas and give you the opportunity to push your limits.
• Growth: We are expanding rapidly into new markets, launching new services, and creating a world-class company

What We Offer:

• The chance to work in a fast-paced start-up environment with experienced industry leaders
• An environment where you can e deep into the latest technologies and make a real, measurable impact
• Employee Engagement – Quarterly virtual team building activities and monthly team lunches
• Competitive salary and stock options
• Medical, dental, and vision
• Unlimited Vacation Policy

Compensation: $90,000 – $120,000 + equity + potential bonus.

Apply for this job

🌍 Join Growth Cave: The Fastest Growing Company in the Online Education Industry!

🔥 Position: Client Support & Billing Specialist

👉 About The Role: Manage customer billing inquiries and ensure timely and accurate invoicing. Deliver top-notch customer support, addressing concerns, and providing solutions. Work closely with the finance and operations teams, creating new systems and procedures. About Growth Cave: We're not just another startup. We're leading the online education industry's evolution. Our mission is to create a growth-centric environment that benefits both our clients and our employees. We thrive on innovation, and our sights are set on revolutionizing the online coaching realm.

If you're not just looking for a job but a calling; if you want to be part of something monumental and make waves in the industry, this is your chance. If you are driven, coachable, and eager to grow, we want YOU on our team.

Growth Cave is not just another online education company; we're the fastest-growing name in the industry, shaping the future of online coaching. In the last year alone, we've grown to over 100+ team members, 5,000+ clients, and 50M+ in yearly revenue. We're searching for an inidual who embodies our vision and is ready to skyrocket their career trajectory.

Note: Growth Cave is an equal opportunity employer. Our recruitment process is stringent, but it ensures that we only onboard those who are in perfect alignment with our vision and values.

Requirements

🚀 Drive & Motivation: A burning desire to excel, contribute, and make an impact.

🧠 Coachable Attitude: Openness to feedback, with a passion for continuous improvement.

💡 Cultural Fit: A match to our company values and vision is non-negotiable. We want candidates who genuinely resonate with our mission. What's the role?

🎓 Experience: A preferred background in customer support, billing, or sales in the education / coaching industry is a plus, but not a must.

Benefits

💼 Career Progression: This isn't a dead-end job. Align with our ethos of constant focus on improvement, learning, and growth (both professionally AND personally). You won't just be another number in the system; you'll be instrumental in driving the company and your own growth while supporting our clients.

🌱 Growth Potential: Be part of a team that thrives on a shared vision. Our success lies in an environment that encourages innovation, values mutual respect, and is deeply invested in leading the online coaching sphere (while getting our clients amazing results). What we need from you:

Location:  US Locations Only; 100% Remote

eSalon is an LA-based beauty brand, creating custom home hair color from scratch for each one of our clients. We’ve are a 10x winner of Allure’s Best Hair Color, and we’ve custom crafted over 310,000 unique color variations so far.

We are hiring a Bilingual Customer Service Representative (English & Spanish) to join us in providing outstanding customer support to our rapidly growing client base. We’re looking for compassionate and persuasive iniduals who have an exceptional way of connecting with people. That skillful way you are able to connect with customers and turn things around is what we are looking for to reduce client churn, as well as gather client insights about our products, services, and customer satisfaction. This is a remote, full time position and you must have availability to work a consistent schedule, Monday through Friday, 8AM-5PM PST. The hourly rate is $18 / hour with occasional overtime.

Responsibilities

• Provide customer service via phone, email, and chat.
• Use consultative sales skills to assess client goals, educate them on the benefits of eSalon, propose a customized eSalon solution, and save clients from discontinuing service.
• Maintain a satisfactory level of productivity and customer satisfaction. Meet and exceed inidual goals.
• Retain clients in accordance with company requirements and customer needs.
• Document client interactions accurately.
• Communicate ongoing retention activity and progress.
• Reply to clients and reviews through Social Media.
• Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.

Qualifications

• Excellent written and oral communication with native level fluency in English and Spanish.
• 1+ years customer service or call center experience (preferably with an emphasis on retention sales).
• Experience selling in a solution or service environment with top notch phone presentation skills.
• Active experience utilizing CRM systems to document daily calls, meetings, and activity is required.
• Must be organized, self-motivated, driven, and have an appetite to succeed.
• Consistent track record of retaining a high percentage of clients.
• Excellent writing skills.
• Stable work history.
• Must have a stable internet speed of at least 50MB.
• Highly motivated & energetic.
• Experience with Zendesk a plus.
• Flexible and able to thrive in fast paced, high growth environment.
• Must be available Monday – Friday, 8AM-5PM PST.
• Must be based in the United States.
• Must be authorized to work in the US for any employer.

Benefits

• Medical, dental, vision and life insurance plans
• 401K Plan
• 15 days of Paid Time Off + 12 company holidays
• Complimentary color services and products
• Authentic work / life balance
• Rewarding culture and supportive team environment
• Fully remote position

Location: US Locations Only

Exodus is looking to hire a Customer Support Specialist (AMER Time Zone) to join their team. This is a full-time position that can be done remotely anywhere in AMER.

Customer Escalation Specialist

REMOTE

Cairo, Cairo Governorate, Egypt

WorkMotion, Customer Experience

Full time

We are currently looking for a Customer Escalation Specialist to join our CX team and be responsible for handling escalated customers via phone and email, including customers who have filed complaints or taken other external actions to resolve their concerns, document escalations and work on prevention.

What you’ll do

• Perform both inbound and outbound support for escalated customers via virtual meetings and email to de-escalate and manage challenging situations and circumstances
• Work independently to provide best-in-class customer experience by quickly and thoroughly addressing escalated customers’ concerns
• See escalations and resolutions from start to finish, appropriately log feedback, and suggest corrective actions
• Show full ownership and follow up consistently to ensure a quick resolution, but also establish trust and build strong relationships with the customer
• Review customer communication reviews against a quality assurance scorecard
• Give constructive feedback to team members to improve customer satisfaction
• Work with other internal/external teams as necessary to assist with ensuring resolution and actionable feedback is appropriately addressed
• Ability to consistently meet SLAs and performance goals for metrics and KPIs

What we’re looking for

• 2+ Years experience as a Customer Service Agent, working specifically with escalations is a preferred
• Excellent written and spoken English
• Firm conflict resolution and de-escalation skills
• Strong written communication skills and ability to recall and coherently summarize complex issues and situations
• Highly detail-oriented and thorough with excellent documentation skills
• Ability to troubleshoot and problem-solve on your own
• Strong knowledge of Google sheets is a must
• CRM knowledge such as Salesforce is a plus
• Data analysis skills (ex. Power BI) are a plus
• A quality assurance background is preferable.

What we offer

*Some benefits may vary due to local law and regulations.

• As a fully remote and completely distributed team, you can do your best work from anywhere you are the happiest
• Trust-based work organize your own schedule. We want to celebrate results, not hours spent working
• Subsidised gym membership subscription
• Training and development allowance
• Merit-based culture with substantial growth opportunities
• Opportunities to get to know some of your colleagues at our offices
• WorkFlex – easily workation from your dream destination
• Collaborative team culture where everyone’s input is valued
• Regular virtual events and annual team meetups

Who we are

WorkMotion is a remote-first HR-tech startup founded in 2020. We offer an all-in-one HR platform to our clients, allowing them to compliantly hire the very best talent anywhere in the world.

**No matter what you look like, where you’re from or where you prefer to work, we encourage all to apply. We believe that the more ersified we are, the more we can revolutionise the working world!**

Customer Support Representative

at Taskrabbit (View all jobs)

United States

You’ll love working here because:

• 5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020
• Taskrabbit is a remote-first company with employees distributed across the US and EU
• . We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
• The Values.
• Care Deeply. We take time to be present and partner with our team and communities.
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a erse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspired by action
• The erse culture. We believe that we make better decisions when our workforce reflects the ersity of the communities in which we operate. Women make up half of our leadership team and our ersity representation is above that of the tech industry average
• The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.

About the Role

The Customer Support Representative is responsible for handling customer queries from our users while driving for a one-touch resolution experience. You will monitor daily deliveries from fulfillment to completion and provide assistance to our users along the way. We aim to live our values in every interaction and are looking for customer support agents who care deeply about our community.

On the Customer Support team, your primary focus and passion will be working directly with our users via chat, email or phone, whilst also allowing time for regular team meetings, coaching’s, company-wide learning and development opportunities.

What You’ll Work On:

• Assist users in their entire experience across our dual-side marketplace.
• Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
• Build connection and trust with our users, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate and timely manner first time.
• Monitor daily deliveries and anticipate potential risks to fulfillment.
• Be proactive and work with our users to ensure on time delivery and exceptional service.
• Take initiative to solve issues as they arise using your knowledge and experience to make informed decisions.
• Identify trends and provide constructive feedback to other employees and departments as necessary.
• Anticipate and efficiently respond to new challenges, the unfamiliar, and the urgent.
• Be a champion for our customers by identifying their needs, being their advocate, and ensuring we are continuously improving.
• Perform additional duties within the scope of a Customer Support Representative as required or requested.

Your Areas Of Expertise:

• Minimum 2 years of customer service experience, including handling more complex customer interactions.
• Knowledge of CRM tools is preferred.
• Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
• Tech-curious: Excellent typing skills with the ability to navigate online tools and systems.
• We’re growing: Adaptability and a love for change and improvement in a fast-paced environment is a must.
• Excellent written & verbal communication skills: Have a strong command of grammar and spelling.
• Reliable & Punctual: You are an important part of our team so excellent time management is a must.
• Embrace the unknown: Be comfortable working cross functionally with other teams, working through ambiguity and multitasking!
• Available full-time (40 hours / week): We run a 7 day a week business so weekend availability is a must!
• Bilingual in English and Spanish is preferred, but not a requirement.
• Eligible to work in the United States.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our erse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

Customer Service Representative

Remote

Who We Are:

Therabody is the wellness tech leader with a mission to inspire and enable every body and mind to keep moving. Therabody’s product ecosystem includes category-creating innovations in wellness products, proprietary software, digital content, and biometrics that have proven benefits around alleviating stress and pain and enhancing performance and sleep. Not only is it part of our brand ethos to help others, but we are also defining the cutting edge of wellness technology while winning accolades such as Fast Company’s Brands That Matter, Oprah’s Favorite Things 2022 and the TIME Best Inventions 2022 award.

Who We’re Looking For:

The Customer Service Representative will become an integral part of Therabody’s support model. Our Customer Service Representative will be responsible for assisting all Therabody customers as well as helping our internal departments with inquiries regarding customer relations. Here at Therabody, our customer service team is responsible for providing white glove service to all of our customers. This role will be responsible for responding to customers potentially across all of our channels (email, phone, and chat). In this role, the ideal candidate will be responsible for following up on customer issues and providing a solution in a timely manner, owning and working with the team to solve escalated concerns and going over and beyond with a goal of always providing premier support to our customers.

Key Responsibilities:

• Manage incoming customer inquiries and customer escalations from core team and outside departments via email, chat and phone
• Respond to customers directly and and be a champion for improving the customer experience internally
• Empathize, advocate for, and maintain positive relationships with our customers
• Handle customer inquiries, triage customer concerns to provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Provide accurate, valid, and complete information by using the right methods and tools available
• Work cohesively with the team and manage relationships outside of core team
• Other related duties as assigned

The Right Person Would Have:

• 2+ years in a customer service role at a direct to consumer business or in the health and wellness industry
• Experience with Salesforce, Zendesk and/or other customer service platforms
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Must be able to demonstrate all aspects of professionalism, prompt and courteous service, a positive demeanor in stressful situations, and attention to detail

The hourly rate for this position ranges from $18 – $22/hr. This range is for the U.S. and not applicable to locations outside of the U.S. Hourly rate may vary based upon, but not limited to, candidate’s related work experience, business sector and geographic location. This position also is eligible for benefits and discretionary bonus, although incentive compensation is not guaranteed.

Therabody is committed to ersity, equity and inclusion. We will not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, genetic information, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We will strive to provide an environment free of discrimination to our team members, customers, guests, and suppliers. We seek contributors from all backgrounds and walks of life to join our team, and we encourage our employees to bring their empowered, passionate, and authentic selves to work every day.

Title: Customer Support Representative

Location: Distributed, +

About Us

There is nothing like the feeling of a good night’s sleep. Cozy, wrapped-up-in-a-heavy-blanket sleep. Fire crackling, curtains drawn, DO NOT DISTURB kind of sleep. *Hygge stuff. That’s the kind of sleep we’re talking about. 85% of people agree sleep is a key to their wellbeing, but more than 50% of people are unsatisfied with their own sleep. Whether it’s stress, interruption, work, children, people need help getting great rest!

Hatch is on a mission to help everyone in the family get great sleep. Getting high quality sleep improves focus, energy, and performance no matter what you love to do in your life. We make bedside sleep devices and original content to help people wind down, sleep deeply and rise rested and relaxed. Led by Rest, the #1 baby registry item on Amazon, and Restore, our Award-winning adult focused product, we have helped over 3 million sleepers of all ages find space for rest in their lives.

The Opportunity

We’re looking for a Customer Support Representative who will play a critical role in ensuring our customers love Hatch! In this role, you’ll become a product expert responsible for helping customers use their Hatch apps and devices seamlessly. Ideal candidates are empathetic, great communicators who love helping people. We’re also looking for adept problem solvers who enjoy navigating tricky troubleshooting. Hatch customers need help getting better sleep around the clock, so this role will require availability on Saturday or Sunday and evenings. Currently, our Customer Support team observes holiday closures but may require flexibility on holidays in the future.

What You’ll Do:

• Handle a high volume of customer inquiries that vary from shipping, to product functionality, to technical troubleshooting and more.
• Learn the ins and outs of the entire suite of Hatch products and stay up to date on product changes
• Provide friendly, empathetic, and personalized responses to Hatch customers
• Use Support tools and documentation to investigate and troubleshoot hardware and software issues
• Own customer inquiries end to end by gathering information, gaining deep understanding their issues, and providing solutions
• Work collaboratively with your peers, product, and engineering teams to resolve issues and track bugs.

Who You Are:

• Super customer focused! You love turning someone’s day around and you’re constantly looking for ways to improve the customer experience.
• You’re a great communicator who knows how to translate complex technical information into a simple language
• You love owning a problem end to end by using all the resources at your disposal but you also know when to ask for help
• You’re efficient and organized; you don’t let things slip through the cracks and you’re always finding ways to do things faster and better
• You’re adaptable to change, you know how to roll with the punches and enjoy innovating and trying new things
• You’re a self-starter who is focused and productive in a remote work set up
• You have a four year college degree or equivalent experience

Bonus if You Have:

• 1 – 2 years of Customer Service experience
• Experience in high growth technology company
• Interest in gadgets and new technology

Why You Will Love Working at Hatch!

• We are certified as A Great Place to Work! 97% of our employees have reported that Hatch is a great place to work.
• We have an amazing leadership team that truly values its employees and lives our company values each and every day.
• We delight our customers with something everyone needs: a good night’s sleep!
• Our team is collaborative, fun, and brilliant!
• You have an opportunity to make a large impact in people’s lives
• We are backed by world class investors including True Ventures and have strong revenue growth.
• We let you take care of what you need by offering a flexible/remote work environment

We also take care of you through our comprehensive compensation package and many other perks and benefits including:

• 100% paid medical, dental, and vision for employees and 80% coverage for dependents
• Meaningful equity
• 401(k) match with no vesting schedule
• 16 weeks paid parental leave for those important moments in life
• 12 free therapy sessions on Samata Health’s platform
• Financial Support for Family Planning
• Remote office allowance
• Monthly Internet reimbursement allowance
• Friends and Family discount on our products
• Discount program from popular brands in travel, entertainment and retail
• Many other spontaneous perks

Designed by experts and loved by parents, our Rest family includes Rest, Rest+, Rest Mini, and Rest (2nd Gen) all-in-one sleep products designed for babies and kids that can be controlled remotely. Hatch Restore is a fully-customizable product geared toward helping adults sleep well. As an all-in-one sleep assistant, Restore helps people personalize their perfect night of slumber. Launched in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss, and featured on Shark Tank in 2016, Hatch is headquartered in Menlo Park, California.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Title: Executive Travel Consultant Bilingual English and French

Location: US – Virtual Location

Egencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Position Overview: Executive Travel Consultant

Overview of Role:

Executive Travel Consultant role at Egencia is to deliver exceptional travel service experience for our Corporate and Business Travel Customers. By working together as a high performing team, who are specialized with in depth knowledge, our Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to Egencia corporate clients.

It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.

The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home. The role will report to a Team Leader.

Key Responsibilities:

• Candidate should be comfortable working a shift during the core business hours for the department – 5am-6pm Pacific Standard Time this varies depending on the clients hours of operation
• Act as Travel Advisor and Consultant to a single Dedicated Client or possibly a Circle Team for multiple Dedicated Corporate Clients Business and accounts with the willingness to jump in and flexibility in shifts to meet client needs
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing Sabre and Amadeus.
• Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g. Hotel and Car/Car Service), whilst ensuring adherence to the customers agreed travel policy and requirements
• Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
• Deliver expectations on inidual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
• Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
• Arrange domestic and international business travel for air, road, rail and accommodation, utilizing the assigned GDS
• Proactively sell additional services for our travelers, e.g. Hotel and Car.
• Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.
• Act in accordance with all Egencia and GBT policies and procedures

Key Qualifications and Attributes:

• In depth knowledge of:
  • International air, hotel, car, and rail booking
  • High touch customer service
  • High proficiency in GDS Sabre
• 5+ years business travel industry experience
• Experience Microsoft Office
• Detailed understanding of fares and ticketing rules – domestic and international land, air, and sea travel
• Excellent communication skills written and verbal
• Influencing skills
• Passion for Excellence in Customer Service with attention to detail
• Ability to act with integrity when handling personal and confidential traveler information
• Problem Solving, with a process improvement mindset
• Ability to multi-task and act with a sense of urgency
• Possess a strong understanding of travel trends and industry best practices
• Background in Business Travel, leisure or airline reservation required
• Ability to assist and coach customers on the online booking tool

The #TeamEgencia Experience

Work and life: Find your happy medium at Egencia.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

Bitso is looking to hire a Customer Support Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Support Team Lead

• REMOTE, SF, CA

Discover. Savor. Connect. Welcome to the chef’s table.

Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more!

Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology, wine tastings, and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

About the Role:

We are looking for a full-time Customer Support Team Lead with strong experience in leading customer support associates. This is an important role within our operations team with many opportunities.

Responsibilities Include:

• Lead and manage a team of remote customer support associates
• Give all necessary direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
• Set KPIs for the customer support team and track KPIs and provide feedback to team members whenever necessary
• Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed
• Identify system and workflow improvements to enhance team’s efficiency
• Understand Cozymeal’s services and provide solutions to customer and chef inquiries relating to our products in a timely manner
• Provide support to customers and respond to inquiries through multiple channels including phone, chat and email, in line with company standards for communication
• Assist our community of chefs with any questions or requests pertaining to our platform, upcoming experiences, tools and communication

Requirements Include:

• Minimum of 4 years of experience in leading a customer support team
• Ability to perform data driven analysis in Excel with minimal guidance
• Proficient in setting and maintaining KPIs
• Professional with excellent verbal and written communication skills
• Positive attitude and a willingness to learn and grow in the position
• Ability to be resourceful and responsive
• Ability to work efficiently and distraction free in a home office environment
• Proficient in Google Suite and Excel
• Experience working with a CRM
• Detail oriented

Hours: 8 hours and at least 6 hours within the 8 am to 6 pm time window (any time zone in the US)

What We Offer:

• Work anywhere in the world (we are 100% remote team)
• Competitive pay
• Great work environment with a strong and friendly team of co-workers

Location: Worldwide. This is a fully remote role and qualified candidates from anywhere in the world can apply for this role.

If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!

Title: Senior Associate – Merchant Experience

Location: San Francisco, CA; New York City, NY; Seattle, WA; Chicago, IL; Los Angeles, CA; Austin, TX; Atlanta, GA; Denver, CO; Washington D.C.; United States – Remote

About the Team

As one of DoorDash’s core operations teams, Merchant Experience, ensures that when there are bumps in the last mile, there’s always someone there to help make things right. Our team designs and operates DoorDash’s large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About the Role

Our team is looking for an Sr Associate to help our Merchant Experience teams scale to meet DoorDash’s expansion while driving a human touch for our drivers, restaurants, and Merchants. You will have demonstrated experience, and effective execution, and be excited to solve one of our most challenging problems

You will report into our Merchant Experience team, within our Support Strategy & Operations organization, while working closely with cross-functional teams. Your key focus area will be the Merchant Support Experience – improving the experience by testing and scaling ops solutions, and troubleshooting day-to-day issues. You will be responsible for identifying and prioritizing Merchant needs – including account pain points, empowering restaurants to self-serve issues, and managing orders seamlessly. You will create and execute go-to-market strategies, test your hypotheses through hacky experiments, and influence cross-functional teams.

This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.

You’re excited about this opportunity because you will

• Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our customers
• Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
• Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results
• Partner with support and company-level leadership to guide priority projects

We’re excited about you because

• You’re organized. You thrive in creating structure out of nothing.
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist this is how it’s always been done thinking.
• You thrive with a erse set of responsibilities. You love working across a breadth of disciplines and teams.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level.
• You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
• You’re relentless. You do what it takes to win, no matter what.
• You have 4+ years of experience. You’ve succeeded in a competitive, or challenging environment.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate erse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a erse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:

$76,000$121,500 USD

Colorado Pay Range:

$76,000$109,000 USD

New Jersey Pay Range:

$76,000$103,000 USD

New York Pay Range:

$76,000$121,500 USD

Washington Pay Range:

$76,000$115,000 USD

MailerLite is one of the fastest-growing email marketing services, helping more than 1 million businesses around the world to keep in touch with their customers. Today, we are a team of more than 140 dreamers, adventurers, and world travelers passionate about what we do and believe in, and we are ready for another talented person to join the party. 🚀

We are looking for a smart, empathetic Customer Support Manager to join our growing team and help us continue delivering exceptional customer experience to the users of our apps. They should be a fast-learning inidual who thrives in a dynamic work environment, enjoys assisting others, is detailed oriented, and maintains a problem-solving attitude.

Why MailerLite?

Wondering why we think you’ll love working for MailerLite? Here are 6 reasons!

• You won’t be bored
  Different questions and unique use cases that make you think and improve your knowledge will keep you engaged on a daily basis.

• **You'll grow, develop and evolve
  **As part of a team that's always looking for new, innovative ways to offer value for customers, you'll constantly be experimenting, learning, and trying out new things.

• **You'll take ownership
  **We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.

• You’ll have experts at hand
  Whenever you’re stuck, your teammates with a wide range of different expertise are ready to help you grow. And they’d love for you to share your knowledge too!

• **You'll pick where you work, every day
  **We embrace the remote culture. Every day you get to choose what environment makes you most productive.

• **You'll have stability
  **We value a stable workplace! MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.

What you’ll work with

• You will become an expert in all MailerLite products - MailerLite, Classic MailerLite, MailerCheck, and our iOS apps and respective admin tools
• You will be answering customer queries via live chat (Intercom) and emails (HelpScout) about our products, their features, and how to make the best use of them
• You will be providing guidance on the functionality of MailerLite integrations and our API solutions (e.g. WooCommerce, Shopify, WordPress, Stripe, etc.)
• You will be identifying and reporting technical issues, bugs, and product improvements to the technical and product development teams
• You will use Slack for internal communication and work closely with the rest of the MailerLite Support Team, Technical team, and Compliance and Deliverability team to contribute to a top-notch customer experience

What we expect from you 

We're looking for smart, customer service-focused people to help our customers with daily issues by answering questions about features, integrations, creating newsletters, and managing subscribers. Moreover, you will review customer accounts to make sure they comply with our Anti-Spam Policy.

• 2+ years of customer support experience (Live chat + email support), preferably in SaaS
• Fluency in speaking and writing in both English and Spanish languages is a must
• Tech savvy - good knowledge of DNS, API, HTML, WordPress, E-Commerce tools, Email Marketing would be a big plus
• Outstanding attention to detail (if you apply, include the word lite somewhere in your application)
• Experience with Intercom, HelpScout, Slack would be a plus
• You strongly resonate with MailerLite's values
• Fast and independent thinker, quick learner, attentive to details
• Enjoys working in Customer Support as a career choice
• Remote work experience
• Preferred start date - 1st of September 
• We are looking to fill the following shifts:
  • Tuesday - Saturday, 4 pm - 12 am CET
  • Sunday - Thursday, 4 pm - 12 am CET
  • Tuesday - Saturday, 8 am - 4 pm CET

What we offer

• Yearly gross salary: $31,200/year
• Remote-first culture with the team working remotely from all over the world
• International health insurance provided with coverage in most countries. Monthly healthcare payout available in select countries where coverage is limited
• Company-paid retreats. Once per year we gather for a week in an exotic location to work, learn and have fun together
• 31 days of vacation per year. We encourage you to unplug and recharge!
• 12 paid sick days for your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children
• 4 creative days. One paid day off per quarter to do something creative and fun
• 12 parental days per year. Enjoy one paid day off each month to treasure time with your children
• Parental leave. Enjoy paid bonding time at 100% of your salary when welcoming a new child into your family through birth or adoption - 3 months of maternity leave and 1 month of paternity leave
• Parenting budget of $1000. Celebrate the arrival of your little one, whether through childbirth or adoption, with a special gift from us
• Joy Budget. Annual budget to spend on whatever that brings you joy
• MacBook and other tools that'll help you to do your job efficiently
• Check the full list of our awesome benefits here

**Can't wait to receive your application! 🤩

Location:  International, Anywhere; 100% Remote; Part-Time

Do you have a Chat/Messaging – Customer Support background?

Do you enjoy working remotely and flexible schedules?

Apply for this opportunity today!

ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are looking for experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive orientation program.

As a member of this team, you will respond to customer inquiries via inbound messages in German and English.

Commitment:

25 hours per week (8 hours required over Saturday and/or Sunday)

90 days

Qualified applicants will need to have a language assessment in German and English, to ensure adequate proficiency.

Orientation specifics (all times Pacific):

Begins: 9/4/2023

Training: 3 days, 5 AM – 2 PM

Nesting: 15 days, 5 AM – 2 PM

Production: Daily, 9 AM – 10 PM. At least 8 hours required over Saturday and/or Sunday

What We Are Looking For:

• • Ability to quickly identify any and all issues the customer may have
  • Ability to maintain high engagement with both the project and customers
  • Someone who wants to help the customer, not just move to the next one
  • People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
  • Customer service experience; familiarity handling chats
  • Professional/business level proficiency in German and English

WorkSpace Requirements:

• • Dedicated laptop or desktop computer with Windows 10 or above
  • Willingness to install MSQ security software and 2FA app on the phone
  • Access to a webcam or smartphone capable of taking pictures
  • Stable broadband internet connection of 25 MBS or greater
  • 8 GB RAM or better
  • Dual monitors highly recommended

Why should you apply?

• • You’ll have the potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
  • You’ll have access to ‘Hot Gigs’ postings exclusive to the Mod Network.
  • We offer flexible self-scheduling.
  • You’ll work from home.
  • We offer a competitive hourly rate and we’ll discuss this more in your first interview.
  • You’ll be paid for all orientation.

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!

Please note:  A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Title: Director of Support (Maven Payment Products)

Location: New York or US

Maven is the largest virtual clinic for women’s and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company’s #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

An award-winning culture working towards an important mission Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023)
• CNBC Disruptor 50 List (2022, 2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
• Great Place to Work certified (2020, 2021, 2022, 2023)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for an experienced Director of Support, Maven Payment Products. Reporting directly into Maven’s VP, Customer Support, you will be responsible for ensuring that we deliver high quality, trusted and empathetic care to our members around Maven’s core programs including Maven Wallet, a benefit administration program; Maven Milk, our breast milk shipping service; and Welcome Boxes, our incentives program. We are seeking a Director who is able to continue to build on the foundational processes and systems to meet the demand of our fast-growing member base. The ideal candidate has experience building out and leading high performing support teams that manage complex workflows while ensuring a seamless member experience.

As Director of Support, Maven Payment Products at Maven, you will:

• Scale and manage a high performing frontline team, developing a playbook for success that includes consistent workflow expectations and SLAs as we scale to ensure exceptional member support
• Take on an ownership mentality for Maven’s Wallet & Milk programs, ing deep to understand the operational workflows, complexities, and opportunities in order to implement day-to-day improvements to drive efficiency, value, and accountability toward KPIs
• Analyze member feedback and data to identify trends, areas for improvement, and opportunities to enhance the overall member experience
• Partner with Maven’s Product org as a subject matter expert to provide insights and member concerns for consideration in Product Roadmap
• Partner with our Care Support, Care Advocacy, Product, Data, Provider Operations, Engineering, and Client Success teams to ensure alignment on program objectives
• Own relationship with vendor partners to ensure we continuously deliver a cohesive experience for our members
• Act as a point of escalation for complex member issues, driving problems to resolution within defined SLAs to maintain member trust and loyalty while managing communication with key stakeholders
• Hop in when needed to directly support member inquiries in times of high volume or during staffing gaps
• Recruit, train, and mentor your team, focusing on professional growth and fostering a culture focused on exceptional and empathetic customer service

We’re looking for you to bring:

• 6+ years of experience in customer support or experience at a digitally-driven company, with at least 4 years of management experience
• Strong operational skills including de-escalation and escalation management, operations execution, project management and relationship management
• Expertise managing and coaching team members and driving a high performance culture in a fast-paced, high growth environment
• Experience managing email and voice support
• Track record of driving improvement with impactful and measurable results and a demonstrated ability to drive decisions with data
• Willingness to get in the weeds with a complicated product
• Strong written and verbal communication skills with a sharp attention to detail
• Schedule flexibility to meet with direct reports who may work non-traditional hours
• Experience in Zendesk a plus
• Experience managing remote teams

Helpful experiences and skills (if you don’t have them, you can learn them with us!):

• Background in a healthcare benefits and insurance
• Experience with procurement operations

For candidates in NYC, CA, CO, the salary range for this role is $160,000-$190,000 per year. You will also be entitled to take part in the company bonus program and receive stock options and benefits. Inidual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.. Inidual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a erse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who’ve been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for iniduals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].