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Zero Hash is looking to hire a Senior Relationship Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States or on-site in Chicago IL.

Utila is looking to hire a Strategic Customer Success Manager - EMEA to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

About BloomFi

BloomFi is a next-generation decentralized trading ecosystem combining:

• A high-performance spot & perpetual DEX
• A custom-built Layer 2 blockchain
• Institutional-grade trading infrastructure designed to compete with platforms like Hyperliquid and Lighter

We are building a fast, scalable, and capital-efficient trading environment for both retail and professional traders.

Role Overview

We are seeking a CEO with deep Web3 and trading experience to lead BloomFi through launch, scale, and global expansion.

This is not a “manager” role — we are looking for a builder + operator who has:

• Scaled crypto or fintech products
• Managed cross-functional teams (engineering, product, BD, marketing)
• Raised capital and built strategic partnerships

Key Responsibilities

• Define and execute BloomFi’s vision, strategy, and roadmap
• Lead go-to-market strategy (launch, liquidity, user acquisition)
• Build and manage a high-performing global team
• Drive token strategy, ecosystem growth, and partnerships
• Oversee fundraising (VCs, strategic investors, market makers)
• Work closely with product and engineering to ensure execution excellence
• Represent BloomFi publicly (investors, conferences, media)

Requirements

• 5–10+ years experience in crypto, fintech, or trading platforms
• Proven leadership experience as:
  • CEO / COO / Head of Growth / GM in Web3 or fintech
• Strong understanding of:
  • Perpetual futures markets
  • DEX/CEX mechanics
  • Liquidity & market structure
• Experience raising capital or managing investor relations
• Strong network in Web3, VCs, market makers, and exchanges
• Ability to operate in a fast-paced, high-growth startup environment

Nice to Have

• Experience launching or scaling a DEX or derivatives exchange
• Background in quant trading / market making
• Experience with token launches and tokenomics design
• Familiarity with Layer 2 ecosystems

Compensation

• Competitive salary + equity / token allocation
• Performance-based incentives tied to growth and volume
• Opportunity to build a category-defining DeFi platform

Location

• Remote (global), with preference for candidates in Europe / UAE / Asia

About BloomFi

BloomFi is building a high-performance decentralized trading platform with:

• Spot & perpetual trading
• A custom Layer 2 blockchain
• Low-latency execution and deep liquidity design

We aim to compete with leading on-chain trading platforms like Hyperliquid by delivering CEX-level performance on-chain.

Role Overview

We are hiring a CTO with deep technical expertise in Web3 and trading systems to lead architecture, scaling, and execution.

You will work with an existing development team and take full ownership of:

• System architecture
• Performance optimization
• Blockchain and exchange infrastructure

Key Responsibilities

• Lead the technical vision and architecture of BloomFi
• Oversee development of:
• Orderbook / matching engine
• Perpetual futures system
• Layer 2 blockchain infrastructure
• Ensure low latency, high throughput, and reliability
• Manage and scale the engineering team
• Implement best practices in:
• Smart contracts
• Security & audits
• DevOps and infrastructure
• Work closely with CEO and product team on roadmap execution

Requirements

• 7–12+ years experience in software engineering
• Strong background in:
  • Blockchain development (L1/L2 or rollups)
  • DeFi protocols
  • High-performance systems
• Experience building or contributing to:
  • DEXs, exchanges, or trading systems
• Deep understanding of:
  • Solidity / Rust / Go / TypeScript
  • Smart contract architecture
  • On-chain + off-chain hybrid systems
• Experience leading engineering teams

Nice to Have

• Experience with:
• Order book-based DEXs (not just AMMs)
• Zero-knowledge rollups / optimistic rollups
• Background in:
• Low-latency trading systems (CEX or TradFi)
• Experience handling millions of transactions / high TPS systems
• Prior startup or founder experience

Compensation

• Competitive salary + equity / token allocation
• Long-term upside tied to protocol growth
• Opportunity to build core infrastructure in DeFi

Location

• Remote (global)

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Logos is a movement supporting the development of the decentralised web. Logos technologies lay the foundations for a freer internet upon which communities can evolve into network states. Each protocol in the Logos stack seeks to empower its users while upholding civil liberties and fundamental freedoms.

About Logos Execution Zone (LEZ)

Logos Execution Zone (LEZ) is a programmable blockchain that cleanly separates public and private states while keeping them fully interoperable. Developers can build apps that operate across transparent and privacy-preserving accounts without changing their logic. Privacy is enforced by the protocol itself through zero-knowledge proofs (ZKPs), so it is always available and automatic.

LEZ aims to deliver full programmability in a hybrid public/private model, with the same flexibility and composability as public blockchains. Developers write and deploy programs in LEZ without addressing privacy concerns. Privacy is protocol-level: programs do not change, accounts are treated uniformly, and private execution works out of the box.

The role:

In this role, you will be responsible for actively participating in research, prototyping ideas, transforming research prototypes into production, and conducting code reviews.

Your responsibilities will also include planning, implementing, and shipping end-to-end functionality. As well as profiling bottlenecks, hardening cryptographic components and testing them.

The candidate should have experience with modern cryptography, familiar with zero-knowledge virtual machines (zkVMs), blockchain or other peer-to-peer systems, and motivated by decentralisation and privacy.

Key responsibilities:

• Improve existing protocol mechanisms and actively participate in research.
• Transform research output into production systems.

You ideally will have:

• Solid Rust knowledge.
• Understanding of cryptography and zk-based blockchain systems.
• Ability to propose improvements to the core protocol.
• Experience working across different time zones.
• Strong asynchronous team work.
• Alignment to IFT / Logos values.

Bonus points:

• Experience with RISC0.
• Participated in building blockchain projects.
• Conducted and implemented core protocol level systems.
• Experience in testing systems and identifying vulnerabilities.

Hiring process:

1. Interview with our POps team.
2. Interview with Zones Team Lead.
3. Pair programming task with the Zones team.
4. Interview with the Blockchain Team Lead.

The steps may change along the way if we see it makes sense to adapt the interview stages, so please consider the above as a guideline.

Compensation:

The expected compensation range for this role is negotiable, dependent on how we assess your skills and experience throughout our interview process. We are happy to pay in any mix of fiat/crypto.

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About Legacy

Legacy is an easy-to-use, non-custodial Web3 wallet designed to protect digital assets through beneficiary protection and seamless DeFi access. Users can swap across chains, earn yield in one click, and safeguard wealth for the next generation.

Legacy is built by the team behind Decentralized Masters - a profitable $50M+ education and investment ecosystem with 4,000+ high-net-worth investors.

We’ve launched. Demand is strong. Now we need someone to own the post-acquisition customer journey and turn users into long-term, high-LTV subscribers.

About the Software Division

We are building a portfolio of software products inside the Decentralized Masters ecosystem, including:

• Legacy Wallet – a non-custodial Web3 wallet with beneficiary protection and seamless DeFi access
• Trading Bot – automated crypto execution tools for serious investors
• Future fintech and investor infrastructure tools

We are now building the retention and lifecycle engine that will power long-term recurring revenue across all products.

About the Role

This is not a traditional Customer Success role.

This is a multi-product SaaS lifecycle and revenue operations role.

You will own the entire post-acquisition customer journey across:

• Legacy Wallet
• Trading Bot
• Any future subscription-based software we launch

Your mission:

• Reduce churn
• Increase activation
• Grow LTV
• Build scalable retention systems across products

You operate at the intersection of:

• Data
• Product
• Lifecycle marketing
• Subscription analytics
• Customer health scoring
• AI-powered workflow optimization

This role sits within a lean 5–8 person software team. You will build systems from scratch.

What You Will Own

1. Full Multi-Product Customer Lifecycle Ownership

Own the lifecycle across all software products:

Onboarding → Activation → Engagement → Retention → Upsell → Reactivation

You will:

• Design product-specific onboarding journeys
• Run onboarding/offboarding calls for high-value subscribers
• Build lifecycle email sequences and automation flows per product
• Segment users across product lines
• Create proactive churn-reduction frameworks
• Personalize journeys based on behavior and usage

This is cross-product lifecycle architecture, not ticket handling.

2. SaaS Analytics & Revenue Optimization (Across Products)

You must be deeply comfortable with:

• MRR tracking (per product + consolidated view)
• Churn analysis (logo churn & revenue churn)
• Cohort analysis
• LTV optimization
• Activation rate tracking
• Retention curves
• Expansion revenue metrics

You will:

• Build dashboards across PostHog, HubSpot, Whop (and future tools)
• Reconcile data across platforms that don’t sync cleanly
• Create product-level and portfolio-level reporting
• Develop and maintain a Customer Health Index (CHI) per product
• Identify churn risks early and build intervention playbooks
• Deliver weekly revenue + retention insights to founders

3. AI-Driven Lifecycle & Operations

We are AI-forward.

You must:

• Actively use AI tools to automate lifecycle workflows
• Build AI-assisted onboarding flows
• Automate support triage and response routing
• Use AI for churn prediction insights
• Continuously experiment with tools that improve operational efficiency

This is non-negotiable. We want someone AI-native.

4. Scalable Systems & Process Building

You will build the entire CS/Lifecycle infrastructure across products.

This includes:

• Customer Success playbooks per product
• Tiered engagement models (C → B → A users)
• Customer Health Index frameworks
• Escalation pathways
• Community engagement systems
• Cross-product upsell triggers
• Feedback loops into Product & Engineering

You will collaborate closely with engineering to ensure dashboard accuracy and data integrity.

5. Strategic Support Oversight (Portfolio-level)

You will:

• Oversee inbound support systems across products
• Ensure tone, clarity, and trustworthiness
• Handle complex or high-value escalations
• Improve automation so support becomes increasingly self-serve
• Build scalable documentation and knowledge systems

The goal: Reduce manual support over time while increasing customer satisfaction.

Requirements

Must-Haves

• 2–6 years in SaaS Customer Success, Lifecycle, Growth, or Revenue Operations
• Strong understanding of subscription economics
• Experience working across multiple product lines (preferred)
• Proven experience reducing churn and increasing LTV
• Highly analytical and comfortable working with raw data
• Experience building dashboards and interpreting cohort analysis
• AI-native - actively using AI to improve output
• Comfortable building systems from zero
• Strong written communication

Strong Bonus

• Fintech / Crypto / Web3 experience
• Experience with HubSpot, PostHog, Whop, Circle
• Experience building Customer Health Index models
• Experience reconciling messy data across tools
• Experience in multi-product SaaS environments

What We Offer

• Competitive salary + performance-based incentives tied to retention & LTV improvement
• Direct exposure to founders
• Ability to shape the entire customer success function
• Remote work
• High ownership, high-impact role
• Growth into Head of Lifecycle / CS Operations / Revenue Ops

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