Land your dream remote job

As a fully distributed company our entire team works remotely, so you will have the chance to be based anywhere you will want. We work on WIB timezone.

At RevoU, we are on a mission to transform the state of higher education in Southeast Asia, and together with it, the lives of millions of people.

We are building a more effective alternative to traditional universities and vocational schools, rethinking how education should serve both students' and employers' needs in Indonesia's booming digital economy.

Working hand in hand with industry leaders, top companies, and learning scientists we develop together the most effective programs to deliver the learning that today's job market needs. We obsess about our students' success and are relentlessly driven by unlocking each of our student's full potential, regardless of their background.

In less than 3 years, we have already helped thousands of students transform their careers, with thousands more waiting to start their journey with us in the upcoming months.

If you are looking to have a real impact on people's lives by giving them the education needed to change their professional lives for the better, we might have a role for you!

As Customer Service Representative, you will be the first touch in managing RevoU inbound chats for both technical and admission inquiries by managing multiple channels such as: Whatsapp, Social Media and Email. 

More specifically, you will:

• Handle customer inquiries and Involved in RevoU leads nurturing process related to the Admission process
• Manage and resolve potential-students related issues and escalations to Technical and Admission Team
•  to provide feedback to the company regarding Admission Process based on the insights from the inbound chat
• Be the voice of RevoU's potential-students to Identify successes, failures, and trends, and effectively communicate these findings and improvement suggestions

• Customer oriented person with Impressive communication skills (English & Bahasa Indonesia)- Proven track record as Customer Service or in a Call Center with speaking & professional writing fluency 
• Problem-solving skills - Strong logical thinking and able to come up with practical solutions. Proven ability to perform relevant data analyses, draw key insights, and use data to form and execute a strategy
• Growth mindset - Have positive attitude and eagerness to learn and improve. You are unhappy with business as usual, you are constantly looking at new opportunities to improve the efficiency and effectiveness of your work and how things are done
• Passionate about education and obsessed about seeing our students succeed in their careers: we are building a culture of people obsessively passionate about our mission and the impact we can have on the lives of millions of people

Beyond what we wrote in the description of the role, we have three additional promises for you (and to all of our employees):

Our first promise - the ride of a lifetime

You will be joining the company in its most exciting phase, where things will move and change at a crazy pace and where the impact you have on the overall business trajectory is huge. You will witness the rapid scaling of our organization from 80 of us (we were 10 of us just one year ago!!) to hundreds of incredibly talented and erse people in the months and years to come.

Our company growth will mean much faster career growth than other companies of similar size. Our most talented junior employees who joined us 1 year ago, are for example now in charge of entire teams, working on some of the most exciting strategic and operational topics within the education industry.

The second promise - a good place to work

We are building a company that takes the growth of its employees as seriously as that of its students. It's our mandate to make every one of our employees perform at the maximum of their ability so that they can do here, at RevoU, the very best work of their lives. In practical terms:

• We deeply value employee appreciation, and we are going the extra mile to make everyone's work feel appreciated and valuable
• We are creating a culture of transparency and radical, caring feedback. That is, of radical candor, keep a zero-tolerance for bad management, making coaching and mentoring one of our fundamental values, not only towards our students but also towards our employees. For a more in-depth view of the type of organization we are building, you can read some of our Founder's thoughts on these topics
• this translates into record-high employee satisfaction (our monthly eNPS hovers in the 70-80 range), very low employees turnover and a disproportionate share of new hires coming from our employees referrals

The third promise – you will feel proud about your work

We believe that finding a fulfilling career should be among the most important priorities in one's life and that today's job market offers endless opportunities to change the lives of many, for the better. You will play a fundamental role in making this possible.

And nothing will beat the sense of accomplishment once you see that happening. Especially once you see that happening at scale.

You can see the impact we had on some of our students by reading some of their reviews

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These are 3 most important promises we are making to you.

If you are looking for ‘startup' benefits: flexible and remote working environment (fyi - only 50% of our staff live in Jakarta), an attractive package, premium health insurance, etc => we are offering you all these benefits as well

But don't join us for these, join us first and foremost for the 3 reasons above.

Qualio is on a mission to empower life science teams to launch and scale life-saving products. We’re doing that by building a connected and integrated quality management platform for the entire life science ecosystem. Qualio is trusted by 100s of highly regulated international customers, ranging from the bleeding edge of computational biology and machine learning to household names in mRNA vaccine development.

The Qualio team is an all-remote, globally distributed workforce with teammates in over ten countries.

You will work with our customers to uncover and understand their goals, align on business objectives, and be responsible for implementing account plans to grow and secure your portfolio. You will wear numerous hats daily while prioritizing the retention and expansion of our customers to ensure mutual success.

Your day-to-day is a mix of proactive and reactive work. The proactive work includes running customer meetings, handling renewals, up-sells, and some project management. The reactive will consist of support and general account management duties.

• Be the key contact and advocate for your assigned customer list
• Maintain a revenue base by managing account support, retention, and renewal
• Drive upgrade revenue from new product feature adoption and expanded usage
• Collaborate with the Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base

• Renewal Attainment
• Account Expansion
• Customer Success Planning
• Customer Adoption

• 3+  years of Customer Success in a B2B SaaS company
• Proven expertise in driving account expansion
• Demonstrated experience as a trusted advisor to customers
• Great communication skills across multiple mediums (video conference, phone, email)
• Experience with Salesforce.com, Intercom, Asana, Hubspot, Recurly (or similar softwares)
• Exceptional organizational and time management skills
• The ability to thrive in a fast-paced environment

• Competitive salary
• Matching 401k
• Medical, Dental, and Vision Benefits
• Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
• Unlimited PTO policy
• Company allowance for home office supplies
• 12 weeks paid parental leave
• Opportunity to make a difference through helping life-saving products get to market

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a erse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

#Qualio_NA

At Limble, we empower the unsung heroes that support the world. We've built the #1 Maintenance Management SaaS (CMMS) platform in an industry projected to double over the next five years. Organizations like McDonalds, Nike, Unilever and Rite Aid rely on Limble every day to streamline, operationalize and improve their maintenance programs, while empowering employees.

So what sets us apart? Our software is easier to use and we care about the success of our customers. Our customers see us as a partner rather than just another vendor because we build a relationship of trust with them. At Limble, we value our amazing culture over any skill that someone can offer. We encourage you to check out our Customer Reviews (https://www.capterra.com/p/162600/Limble-CMMS/) and learn more about our incredible culture (https://youtu.be/OubV48L5e3w)!

We are looking for a Customer Success Specialist to join our growing team. As a Customer Success Specialist on our Inbound Support team, you will be responsible for delivering white-glove service and value to our global customer base. On a day-to-day basis, the Customer Success Specialist manages customer engagements and collaborates with all Limble departments to do the following:

• Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
• Bug reporting and tracking
• Recommend best practice use case of Limble CMMS based on an understanding of the customer's business
• Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards
• Proactively escalate at-risk customers
• Collaborate closely across departments to support the success of our customers
• Coordinate product demos and refer prospective customers to the Sales team
• Assist the Sales team with product knowledge
• Create strong customer relationships by delivering world-class customer service.
• Maintain a highly organized and accurate task list, visible to the Success team and Management

Requirements

We're looking for a Customer Success Specialist with the following qualifications:

• Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
• Experience working cross-functionally within a customer-facing organization to support a joint outcome
• Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
• Strong conflict resolution skills
• Resourcefulness, creativity, and strategic thinking for troubleshooting problems
• Ability to work in a high-growth environment in which the requirements are not always well defined and priorities change frequently
• Strong attention to detail

• Previous experience in a B2B Customer Support or Customer Success role
• Previous experience in the SaaS industry
• Background in working with equipment maintenance, machinery, or manufacturing

Benefits

• $55,000 - 65,000 base salary
• Stock options
• Fully remote position
• Unlimited PTO
• Health, Dental, Vision, and Life insurance
• Paid parental leave
• 401k with company match
• Annual company retreat
• Opportunities to grow with us!

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.

Sinch Email is looking for a Customer Success Manager to focus on increasing install based sales. This inidual will work closely with our Team Lead in efforts to execute business processes, follow best practices, and help meet the needs of our existing customer base. This inidual will evangelize Sinch Email's erse product suite, resulting in the adoption, expansion, and renewal of Sinch Email's customer base.

• Managing relationships with accounts with MRR of 1k-50k
• Conduct monthly & quarterly account reviews
• Prospect into existing accounts to proactively find new opportunities
• Cross-sell/up-sell the product portfolio
• Renew and negotiate existing account contracts
• Managing a high-velocity sales funnel
• Manage the customer lifecycle journey
• Forecast account growth on a monthly basis

Requirements

• 2+ years selling technology (SaaS preferred)
• Experience managing existing accounts (AE with existing accounts, AM, or CSM w/ quota)
• Proven track record of exceeding quota
• Experience managing high-velocity sales process
• History of career advancement
• History of selling to developers preferred

• Highly technical (relative to the average salesperson)
• Able to navigate complex organizational structures
• Experience utilizing Excel/Google Sheets
• High-velocity sales experience
• Polished
• Strong communication skills
• Salesforce or other CRM experience
• High energy
• Goal oriented
• Ability to learn something new

(*Colorado Only*) Annual on target earnings of $94,000 (65,800 base salary + $28,200 commission) + benefits.

Benefits

• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your inidual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace ersity and equal opportunity in all aspects of our business. We are committed to building a company that empowers iniduals from a erse set of backgrounds and values ersity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

Bitso is looking to hire a Customer Support Agent - Argentina to join their team. This is a full-time position that can be done remotely anywhere in Argentina.

Ankr is looking to hire a Web3 Head of Customer Success to join their team. This is a full-time position that can be done remotely anywhere in EU, or the United States.

Bilingual Claims Customer Care Associate

Job LocationsUS-Remote | US-FL-Orlando | US-NV-Las Vegas | US-TX-Plano | US-SC-Charleston | US-IN-Indianapolis | US-MI-Detroit | US-CO-Englewood | US-TN-Brentwood | US-KY-Louisville | US-AZ-Phoenix | …

ID 2022-52262

Position Type Full-Time

Minimum Salary USD $40,000.00/Yr.

Maximum Salary USD $46,950.00/Yr.

Description

Pay Range: $40,000 – $46,950 annually

*** Salary is dependant on location ***

Currently hiring for afternoon/evening shifts

Working schedule will be an 8 hour shift with various start times at 1:30 PM EST or later Must be flexible with availability.

This is a call center position, must show experience within call center environments. We are hiring for our bilingual team – Spanish/English.

Compassionate. Responsive. Efficient. Our claims team members embody these traits, serving as the first point of contact for Liberty Mutual policyholders who have experienced a loss. As a claim’s customer care associate, you’ll become part of a erse, Fortune 100 company that understands the importance of a healthy work/life balance and offers training and growth opportunities aimed at helping you build a long-term career.

Responsibilities:

• Customer-centric employee: Conveying a calm, caring attitude, you’ll provide best-in-class service to customers while processing new claims and “First Notice of Loss” forms (the initial report made following a loss, theft or damage to an insured asset)
• Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed
• Efficient worker: In our fast-paced environment, you’ll handle customers’ needs—quickly, effectively and in a friendly, caring manner—to meet our Claims Service Center goals
• Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues
• Clear communicator:You’ll provide policyholders with the information they need by clearly setting expectations and outlining next steps

Qualifications

• Must be bilingual Spanish/English
• A history of working in financial services, hospitality or retail, with previous call center experience a plus
• Appropriate licenses or willingness to obtain licenses via company-sponsored training
• Excellent oral, written and interpersonal skills
• Ability to project courtesy and empathy
• Strong time-management and multi-tasking capabilities
• Demonstrated typing proficiency
• Proficiency using computers, including Microsoft Outlook and keyboard shortcuts
• Ability to handle confidential and proprietary information appropriately
• A high school degree or equivalent, Bachelor’s degree preferred
• Willingness to continue learning about products, procedures and technical systems as you grow in this role

About Us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” onIDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to ersity and inclusion please visit: https://jobs.libertymutualgroup.com/ersity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

We call this position a "Customer Success Champion” because it's your job to do just that: champion and lead our customers to success. We’re looking for candidates who are passionate about customer communication and know a customer’s need before they do.

This is NOT a customer service role! There's a difference between customer service and customer success, which might sound confusing - so please read on!

Your mission is to help our photo booth owners succeed with their business, which means you should ideally have customer success or entrepreneurial experience. We are looking for candidates who like to listen, problem solve, and come up with solutions alongside our customers to ensure their future success.

If empowering multiple customers a day through phone calls, texts, and emails is your jam, keep reading!

Acts

• Manage a portfolio of customers to ensure consistent engagement within our software 😎
• Excited to chat with 20-40 customers per day to handle customer check-ins, fix failed payments, and just say hello! 👋
• Craft and present engaging onboarding and webinars to teach customers how to take full advantage of our software and build a successful photo booth business (can't be camera shy! 😉) 📹
• Upsell customers on higher tier subscriptions plans and additional photo booths to increase our customer’s LTV 💰
• Confident communicator who does not hesitate to ask questions, investigate, and share your findings with the team 🧑‍🤝‍🧑
• Team oriented and enjoys working with others to find great, out of the box solutions 💡

We are looking for candidates who are willing to work 8:30 AM - 5:30 PM PST.

Goals

• Decrease user churn through strategy calls and customer outreach
• Upsell customers to a higher-tier or annual subscription plans when aplicable
• Successfully onboard customers onto our software to increase subscription MRR

Requirements

• Customer Success, Sales, Account Management or Entrepreneurial Experience
• HubSpot
• iOS
• macOS
• Photography

Benefits

🏥 Health Benefits

👴 401K for California Based Employees

📚 Education Stipend

💻 Remote Work

💰 Bonus Plan

🏝️ Annual Retreat

✈️ Generous PTO and Holiday Schedule

💼 Quarterly Financial Meetings

📊 Open Book Management

💪 Intimate Team

🧑‍💻 Work from Home Stipend

About Kisi

Kisi is a security platform with offices in Brooklyn and Stockholm and a global remote team spanning from America, Europe, Africa and Asia. We create hardware and software that helps businesses connect and control their spaces through the cloud.

A little bit more about our team:

• We value being forward, human, trusted, and responsible. As a team, we make a tangible and lasting impact on the real world.

• Our product (Reader Pro) is an award-winning access control solution. We are a design focused company and recently won the coveted GOOD DESIGN award.

• Our customers and users come first - We are rated 4.9 in the App Store and 4.8 on Capterra.

• Our team is unique (and a bit quirky) and erse. We hail from 25 nationalities (& counting!) and look forward to our annual global meetup to bring the whole team together.

We are building a supportive and flexible working environment by offering health & retirement benefits (location based), generous vacation time and daily challenges and growth.

About the Role:

We are looking to strengthen our support team with a Product Support Specialist working remotely from Europe who pays attention to detail, is process focused and knows how to convert something previously unknown into a common practice.

Your main tasks will be to handle support cases, convert new support insights into standardized knowledge and provide insights into how to improve the products in a structured format.

We are open to either a mid (Specialist) or senior (Senior Specialist) candidate and the level/title offered will be evaluated based on your experience and background.

Note: For a senior position we are looking for iniduals with practical experience in physical access control and low voltage wiring including work with IoT devices, smart home/business, or locksmithing.

Responsibilities:

Support Kisi partners, administrators, and end-users as they integrate with, install, and operate our products

• Be an expert in the product to evangelize correct use of features and troubleshoot advanced software functions as well as test software integrations

• Advise internal and external customers on physical access control best practices, providing pre/post-sales consultation and support.

• Understand hardware mechanisms, wiring, and installation to remotely support Kisi installers, administrators, and users who may be on-site

• Escalate issues to secondary teams when appropriate, and take steps to ensure such issues can be addressed expeditiously in the future.

• Contribute to continuous improvement activities such as knowledge content production, quality assurance, and product feedback sessions

• Pursue knowledge of physical access control and site security best practices

• Complete all responsibilities securely while having privileged access to various systems

Requirements:

• Demonstrable technical expertise, and ability to master new concepts quickly

• Practical experience in physical access control and low voltage wiring

• Proven experience in technical support and client facing contact

• Intellectual curiosity and strong analytical skills

• High level of quality standard and attention to detail

• Great interpersonal and communication skills

• Willingness to learn by doing, and not afraid to ask questions

Who are we looking for?

At Elevar, Customer Success Managers manage the onboarding, activation, and ongoing usage of Elevar and the new tracking solutions provided for our direct-to-consumer brands like Vuori, Thrive Causemetics, and Bulletproof coffee.

We also have a team of technical analysts that our customer success team partner with on a daily basis to ensure our customers tracking challenges are solved and remain near 100% accuracy.

The Elevar Team is looking for an incredibly high performing person who can join our team to help our customers maximize their value out of the Elevar platform.

This Role Is For You If..

• You're willing to learn new skills and adapt to changes
• You consider yourself tech-savvy and efficient with SaaS applications
• You're always thinking about the customer first and taking the initiative to fix the root cause of customer support issues.
• You have an entrepreneurial spirit: we are a small, agile team that constantly improves processes
• You would describe yourself as a patient, empathetic, and having a good sense of humor
• You’re independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long
• You're comfortable with the digital marketing/e-commerce environment and you are used to making data-driven decisions
• You are capable of seeing the bigger picture, and you are not afraid to embrace transformation trough change

What You'll Need

• Self-motivated and proactive mindset.
• Detail-oriented with strengths n data analysis
• 4+ years of SaaS B2B experience in a customer-facing success role (Customer Success, Support, or Account Management).
• Experience navigating and influencing Enterprise customers, C-level executives in the digital marketing/e-commerce ecosystem
• OR
• Ability to build relationships with key stakeholders to identify opportunities for stronger, long-lasting partnerships.

• Ability to identify gaps in processes and quickly propose sustainable and scalable solutions
• Strong presentation creating and delivery skills and ability to establish credibility with customer stakeholders
• Exceptional multi-tasking and context-switching capabilities
• Strong collaboration and communication skills
• Measurement, reporting, and other data analytics skills
• Experience in working in a startup environment
• The desire for committing to over-delivering and following up with customers to make sure they’re successful

Requirements

What will you do?

When sales sell the product, that's the initial sale. After that, the CSM sells the product every single month.

• Your #1 priority is helping our customers be successful with our product & ultimately their business. This includes getting each customer successfully setup (by collaborating with team or automated outreaches) and activated within their first 90 days of being an Elevar customer
• You'll be responsible for the retention by combatting churn and expansion KPIs at Elevar, including: activation rate, retention rate, 6 star experiences, and time to completion for ongoing support
• Engaging new customers proactively to make sure they are on the road to success with Elevar
• Becoming a keen, passionate expert in all things related to analytics, Shopify, conversion optimization, and customer success
• Compiling product feedback and ideas to help our product and engineering team continue to improve our platform
• Collaborate with our product team to build a better Elevar. Our most important clients' feedback is very important for us - you'll help us translate their feedback into feature requests.
• You'll use your learnings to produce case studies and develop new marketing use cases.

• Help move Customer Success big rock projects forward alongside our Customer Support Manager
• Follow all of Elevar’s processes and guidelines around client management and tracking implementations and best practices.
• Owning the entire customer lifecycle starting with the sales hand-off point, up until the renewal and beyond that
• Cross functionally develop strategic plans with customer-facing teams to ensure customer expectations are exceeded and aligned
• Monitoring and measuring customer health and proactively mitigating risk

Must Have Experience with...

• Experience in a SaaS B2B eCommerce or Digital Marketing startup
• Experience conducting successful sales or marketing campaigns
• Experience with Hubspot

Benefits

What we offer

• Competitive salary & bonus
• $2,500 onboarding stipend for home office plus $1K per year home office annually
• 100% health, vision, dental coverage
• Unlimited vacation policy and flexible working hours - good work-life balance goes a long way.
• A hard-working and dedicated team that is fun to work with.
• Annual retreat (even if remote)

Postscript is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in North America.

Postscript - SMS marketing software for growing Shopify stores.

tl;dr: We're an early-stage startup hiring Support Agents familiar with the credit card ecosystem and excited to work with customers on a daily basis to answer questions and solve tricky issues. This position is fully remote, but US-time zones only, please! We're on an ambitious mission to build a world where everyone can afford to be healthy. More details about us, the role, and the interview process below.

Base comp $55k-$65k, dependent on experience

Meaningful equity and benefits—see our Callings Page for more details

Ness is an early-stage, remote-first startup at the unique intersection of fintech and healthcare. We’re on a mission to build a world where everyone can afford to be healthy.

We’re fresh off a $15.5M seed round and funded by some of the most iconic operators and entrepreneurs in the space (e.g. Sweetgreen, Headspace, One Medical, Thrive Market).

Started by the former CEO & Founder of Greatist (acquired by Healthline in 2019), we're building an AmEx-like credit card for health. We’ve got enormous ambitions to flip healthcare on its head through an alternative to health insurance that rewards consumers for the right behaviors and brings down the cost of healthcare.

Generally, we're looking for someone who can communicate directly with customers on a daily basis through text-based messaging, phone support, and non-traditional methods like personalized videos or handwritten cards.

We believe an amazing customer experience is mission critical for Ness' success in hopefully changing healthcare forever. Ultimately, you will be one of our most important assets. Your work will help shape our customers’ impressions of Ness as a whole and determine whether they rave about us to their friends.

We aren't a family, we're an incredible team. A super team that does things differently... At Ness, our core values are the source of our POWER.

✏️ Pencil It In

We move fast, try new things fearlessly, think differently, and learn from our mistakes.

🙏🏼 One Ness

We're all on the same team, have short memories, plus can "disagree and commit."

🥓 Work Crispy

We value clear, rigorous thought, give regular feedback, and we're always prepared.

🦕 Embrace Your Mythical Creature

Our differences make us special. Come as you are (but no trolls, please!)

👏🏽 Right Way To Win (Not The Easy Way)

We believe in doing well AND doing good.

If you don’t meet 100% of the below qualifications, you should still seriously consider applying. We take a holistic approach to evaluating talent for our team.

• You have 2+ years of experience working in customer-facing roles through phone, video, and email or live chat. Bonus points if you have experience with Zendesk!
• You have 1+ years of experience working in financial services, ideally on credit card products or in related functions (collections, fraud, etc).
• You’re excited about being a member of our 24/7 support team, ensuring we’re there whenever our customers need us. Our initial hours of operation will be from M-F 9AM-8PM Eastern. Your working hours will need to overlap with that window, as you’ll have a designated shift during those hours.
• You're empathetic and can acknowledge the customer's feelings before jumping into solution mode. Your interactions with customers make them feel confident and empowered.
• You love to solve problems. Regardless of the customer, situation, or circumstance, you enjoy learning about the issue and following through proactively until there's a resolution.
• You realize the impact a word, phrase, or emoji can have on a situation, and that a few words of encouragement or a moment to connect on a human level can have a profound impact on someone's experience.
• When you notice something is wrong, you default to action and demonstrate great followthrough to make sure it gets fixed.

• Spend 30-35 hours in the queue on a weekly basis, providing fast, accurate, and personalized responses to customer inquiries through both phone and text-based support.
• Continuously help to improve Ness by recommending process improvements, contributing to task guides, working on cross-functional projects, and championing initiatives to improve how, when, and why customers receive support.
• Solve customer issues by developing expertise across our internal processes and systems as well as our third-party tools.
• Nurture relationships with customers by proactively engaging with them (handwritten cards, personalized videos, impromptu emails and check-ins, etc).
• Proactively spot patterns in the frustrations or hopes of our customers, and work cross-functionally to see where we can change our processes, tools, or product to make them happier.
• Own every customer experience, using the tools at your disposal to solve issues quickly and independently, and rely on your teammates to help sort through more complex issues.

First, we don't discriminate. We know from experience a more erse and inclusive team leads to bigger impact and success.

1. First Hello

You'll talk to Louisa, one of our early Support team members.

First, we want to figure out if you've got the right experience for this position and working at Ness is a fit for you and us. We'll have reviewed your application and resume in detail, so this discussion will be mostly a "behavioral" interview focused on what you've done before. We want to build conviction you'll succeed in this job the same way you've succeeded in the past.

Then, you'll have time to ask us anything! (Well, mostly anything.)

2. Take-Home

After this, we'll send you a take-home project, similar to what would be expected of you at Ness, to get a sense of how you think and communicate!

Why? Well, we believe one of the best ways to evaluate your fit for the role is to give you a practical assessment that comes close to what you would be expected to do day-to-day. We'll share more details about this when we get there!

You'll have 3 days to complete the take-home (~1.5-2 hours of work) and send it back to us, and then we'll take the opportunity to review it.

3. Meet the Manager

You’ll have a 30-minute video call with the manager for this role. We’ll have reviewed your take-home project and will ask you some questions about it. We’ll also dig deeper into your past experience. Our goal is to assess if you’re the right fit for the role.

You’ll also have plenty of time to ask us any questions you have. We want you to feel completely comfortable with the expectations and environment for this role at Ness!

4. Meet the Team

You'll talk to another one of our team members for 30 minutes and our CEO & Founder, Derek, on a 30-minute video call.

Here, we want to explore if we're a good fit for each other. We will have reviewed your application, take-home, and any prior meeting notes in detail, so the discussion will be focused mostly on what brings out the best in you and what's next. We want to be confident Ness can offer the environment (culture, responsibility, org structure, etc...) that's led you to the most professional success so far.

You'll have time to ask questions, too!

5. References

Oh—and, with your help, we'll reach out to folks you've worked with in the past. We're usually pretty far along here, so this is mostly about learning from outside perspectives about how to manage and empower you best.

If relevant, we might have you also meet some other folks on the team. This can be a great opportunity to get a better feel for us and for us to get a better feel for you!

6. The Job Offer

Got this far? That means you're in. Expect a personal call and welcome to the team!

No recruiters or agencies, please. Thanks!

Please be aware of fake job offers coming from people claiming to be Ness Well, Inc. employees. Ness employees and/or our recruiters will never ask you for money or personal information like bank account numbers, and will always ask for a phone call or video call as the first step in our hiring process.

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? At Terrestris, LLC, we are helping the government create better mission outcomes through better human performance. We are seeking Tier 3 Contact Service Representatives (CSR) to provide the Small Business Administration (SBA) professional, courteous, informative, and prompt customers support services. Join our team, grow your career, and crush your goals at Terrestris, LLC.

I've never heard of Terrestris, LLC. What do you do?

At Terrestris, we work to deliver extraordinary value to the American people by helping the Government become more efficient and effective. With years of experience in countless Federal projects, we apply industry best practices and innovative solutions to help our clients unlock human potential. We deliver on a broad range of services including Human Capital Management, Technology Innovation, General and Administrative Functions and Learning Support.

So, what will the Tier 3 Contact Service Representative at Terrestris do?

You will respond to general and frequently asked questions, more technical questions, determine which cases require an Agency response and correctly request that Executive Secretary Intake team members create a case in the Customer Management System through email and provide call center services for inbound calls to the SBA. You will follow established National Answer Desk (NAD) procedures for contact escalations and will update and maintain databases to support internal reporting and tracking systems. From time to time, special projects may be assigned by management to support National Answer Desk functions.

What does a typical day look like for a Tier 3 CSR?

You will:

• Read and correctly respond to emails and respond to clients that come in on the SBA national 800 number within 24 hours.
• Respond to technical inquiries escalated from Tier 2.
• Follow established procedures for determining which cases require an Agency response and correctly requesting that Executive Secretary Intake team members create a case in the Customer Management System for a response within 24 hours.
• Correctly determine which SBA program office would provide an Agency response to the case associated with each email within 24 hours of receipt.
• Answer inquires by email or telephone and record all necessary information.
• Offer assistance to customers and follow problems through to resolution.
• Reassign emails/calls to SBA program offices or appropriate iniduals for resolution.
• Log and report data on the number and type of emails/calls received.
• Operate the SBA's current MS Office version including locating and moving files to/from shared resources (networked drives) as necessary.

What qualifications do you look for?

You might be the Tier 3 CSR we're looking for if you have:

• 5+ years of experience in a customer support role
• Demonstrated ability to learn and apply the technical concepts required for Tier 3 support
• Proficiency in Microsoft Office
• Proven track record of Customer service through phone and written mediums
• Strong phone and written English communication skills, plus active listening skills
• Comfort with CRM / Contact record systems and best practices
• Empathetic customer focus, flexibility to engage many different personality types
• The ability to multi-task, set priorities, and manage time effectively
• A High school degree or equivalent
• A safe, reliable and professional home work environment. 
• Read, write and speak Spanish fluently

We're extra impressed by folks who:

• Possess previous Federal Customer Service experience

We offer outstanding benefits including health, dental and vision coverage. We also believe strongly in maintaining a quality work-life balance, so we offer a leave package that includes Paid Time Off, holidays, sick days and a fun, creative work environment.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

Forefront Telecare Inc. (now part of Access Telecare) is a rapidly growing Behavioral Health Telecare company that provides critical care services to patients in Hospital Psych Units, Hospital Emergency Departments, Nursing Facilities, and their homes.

The Clinical Care Coordinator will work in collaboration with the patient support coordinator staff and providers to support effective behavioral health care delivery. In addition, the Clinical Care Coordinator is responsible for assisting with communication with primary care physicians to ensure appropriate exchange of information between Forefront providers and primary care providers and other healthcare professionals. Finally, the Clinical Care Coordinator will communicate with patients, families, and caregivers to ensure connection to resources aimed at supporting recovery and boosting social support.

Essential Duites and Responsibilities:

• Develop a cohesive and strong team-oriented relationship with physicians, nurses, and other healthcare professionals and report on patient health outcomes and work in partnership to facilitate the best in patient care.

• Facilitate interaction and communication with healthcare staff and Forefront providers.

• Guide, intervene and advocate on behalf of patients, their caregivers and/or families regarding navigating and comprehending the healthcare system; coordinate resources in the community to ease transition.

• Interact with patients to ensure they are informed about their treatment plan and answering any questions they may have.

• Facilitate aspects of the treatment plan, such as care coordination and discussions with the patient and the family.

• Patient interaction examples: o Medication side effects or needs

o Serve as a point of contact, advocate, informational resource for patient, family, care team community resource, coordinate with referral sources/partners on behavioral health needs

o In collaboration with provider, offer in between session support, or other support activities with patients related to safety planning, adherence, navigation

• Review incoming prescription refill requests, determine if prescription refill request meets parameters as outline (identified location) and address refill accordingly (i.e., refill the medication or task provider to refill).

• Assures that medication reconciliation is complete including PDMP checks with documentation and communication to provider related to risks via Provider Prep Summary.

• Provide emergency management support as outlined in the Emergency Management Policy, including contacting emergency contacts and services on behalf of patients at risk.

• Document/data management (medical record requests, referrals, employer paperwork, etc.).

• Record/document all correspondence in EMR.

• Additional tasks within scope of practice as assigned.

What you need to have:

• Clinical credentials, to include CMA, LPN, RN, BSN, or other qualified background as approved

• Current and unencumbered license to practice in respective discipline specific to that state the employee is assigned to work and where clinical duties occur

• 3-5+ years’ experience in patient care coordination/triage

• 3-5+ years’ psychiatric nursing clinical experience

• Clinical competency in assisting with psychiatric medication management

• Ability to communicate effectively with others, orally and in writing

• Ability to work effectively with a broad range of iniduals, including other clinicians, employees, and patients

• Demonstrate personal traits of a high level of integrity, team orientation, professionalism, and trustworthiness

• Places a high value on ethical standards and treating others with dignity and respect

• Ability to work under pressure and handle issues which develop unexpectedly

• Solid organizational skills and a high level of attention to detail

Forefront Telecare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Forefront Telecare is an E-Verify company.

We are a venture-backed startup founded by ex-Googler data enthusiasts and built by talented people all over the world. Our mission is to fix the internet with effective user experiences that leverage AI.

We enable commerce websites to increase their effectiveness through AI driven user experiences. Every company should be able to provide Amazon, Netflix, and TikTok level effectiveness without a massive AI team. Our customers love us because we increase their revenue with little effort and they don’t pay unless we deliver results.

The company raised $5 million from big_bets, RTP Global, and Angel Invest, with participation from Matthew Freud and the founders of digital commerce platform VTEX.

• Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers at DataMilk.
• Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution.
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
• Ensure that a plan is in place with each customer for deployment, change management and adoption programs.
• Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews of results for alignment of objectives and outcomes.
• Track accounts to identify churn risk and work actively to eliminate that risk.
• Partner with Sales and Professional Services to develop a plan for making our product a part of each customer’s core architecture.
• Simultaneously manage multiple customers who are at different points on the account lifecycle.
• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen product proficiency.
• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas.

Requirements

• You worked as a Customer Success Specialist at a b2b tech company, ideally with e-commerce companies as customers.
• You speak Portuguese and English fluently.
• You have experience liaising between product/engineering teams and customers.
• You’re comfortable working with business and analytics tools like Google Analytics, Adobe Analytics, HubSpot, DataStudio, CRM, Jira, Google Drive, Excel and Slack.
• You are analytical and able to present results and discuss metrics.
• You are process-oriented, highly organized, and have strong written and verbal communication skills.
• You thrive working in fully remote startup environments.
• If this is about you, send your CV in English, please

Nice to have:

• You have a Bachelor’s degree or equivalent practical experience
• You enjoy establishing meaningful connections with people and are passionate about delivering an exceptional customer experience.

We are just about to enter a growth phase in the business which means we’re aggressively increasing our headcounts primarily across engineering and AI departments. The team size is about 45 people. You’ll work in close conjunction with the founding leadership – CTO and CEO, VP infrastructure, data science, and machine learning leaders.

Forget the commute, work from anywhere in the world with other amazing people, and enjoy getting together in person in beautiful places like our last get-together in Rio De Janeiro.

Benefits

• Stock Option Plan
• Flexible Working Hours
• Unlimited Vacation and Sick Leave policy
• International Travel

Risk Strategies is a leading national specialty insurance brokerage and risk management firm, assisting organizations and iniduals to simplify the process of protecting assets, offering benefits and minimizing liability. With over 115 offices and 2,400 employees across the US & Canada, we thrive on our passion to be ranked a Best Places to Work since 2018 by our most important asset, our employees. For 2020, Risk Strategies was named 6th Fastest Growing Firm, 12th Largest Personal Lines Broker, 11th largest privately-held P&C Broker and the 16th largest US Broker by Insurance Journal.

As an Account Manager you will be responsible for servicing a book while coordinating account strategies with the Producers. The role of Account Manager will include endorsement activity, handling routine coverage questions, problem-solving, renewals, reviews & summaries, and remarketing when appropriate. Build and maintain constructive and effective relationships with internal and external customers by meeting and exceeding expectations.

Primary Responsibilities and Duties:

• Maintain appropriate system records of service, marketing, and policy communications with clients and carriers by documenting and updating electronic files and AMS accordingly
• Schedule personal client meetings at annual renewal or more frequently to maintain consistent client contact.
• Provide technical support to Producers including proposals, suspense, follow-up, etc. to assist clients and achieve agency's business goals. Keep Producers apprised of client status.
• Respond to client inquiries, service requests and claims issues within established timeline
• Inform and educate clients regarding coverage, exclusions and exposures; conduct on-site client meetings as necessary
• Maintain productive business relations and engage in extensive contact with clients, producers and underwriters
• Review current policies and provide recommendations regarding placement options. Utilize coverage checklist and a network of industry contacts to determine appropriate coverage and premiums

Requirements

• 3-5 years of experience
• Valid P&C license
• College degree preferred but not required
• Industry specific designations preferred but not required- CISR, ARM or similar
• Proficient in insurance agency management systems, AMS 360 and Work Smart preferred but not required
• Working knowledge of Commercial Lines, particularly Medical Professional Liability coverage, preferred but not required. We work with many physician and their groups.

Senior Associate, Credit & Collections

at Workrise

Austin, TX (Remote, US)

Workrise is looking for a passionate Senior Associate, Credit & Collections who is responsible for monitoring customer accounts, identifying overdue balances and contacting customers or business partners to notify them of the amount owed. This position makes phone calls to customers to resolve unpaid balances or emails to issue statements. The Senior Associate, Credit & Collections is responsible for maintaining customer contact records and for recording outreach attempts in HighRadius. This position serves as a liaison between customers, sales and invoicing to resolve unpaid invoices and reconcile 3rd party systems. The Senior Associate, Credit & Collections submits regular reports on the status of unpaid accounts and may also assist with customer disputes, inquiries and requests for payment reconciliation.

Why Join us? Our Accounting team at Workrise is the core of the Finance & Accounting group. We are a bunch of hard-working, curious, attentive, no-ego, number-crunching folks who enjoy working together, owning the responsibility of ensuring that our finances are complete and accurate. We have built the foundation of a world class Finance and Accounting organization as our business continues to scale and grow.

Are you ready to help us empower the people who get hard work done?

Excited?! Keep reading;

What you’ll be doing:

• Customer outreach
  • Call customers to request payment updates for unpaid balances
  • Email customers to issue account statements and maintain meticulous customer notes in HighRadius
  • Partner with the Sales team to resolve balances owed by strategic accounts
  • Escalate delinquent accounts to credit underwriters for review
• Customer Account Reconciliation
  • Reconcile Workrise account receivable aging to 3rd party portal records to confirm balances are entered and approved for payment
  • Research and reconcile short-paid and over-=paid balances on the account receivable aging
  • Resubmit charges or submit write-off adjustments as necessary
  • Escalate disputed invoices to the Invoicing team for resolution and resubmission
  • Partner with the Cash Applications team to resolve unapplied payments
• Accounts Receivable Reporting
  • Generate account receivable aging reports from NetSuite and HighRadius
  • Update weekly Account Receivable Dashboard report for all customers identified for review or stop-work
  • Respond to ad-hoc customer report requests
• Cross-Functional Projects
  • Meet with Sales, Credit and Invoicing teams to discuss customer accounts.
  • Collaborate with the Legal team to organize lien filing when necessary on aging receivables.
  • Collaborate with cross-functional Finance Operations teams to identify and resolve process inefficienciesWhat you should have:
    • Bachelor’s degree in Business Administration, Finance, or Communications
    • 3+ years of customer service experience
    • Excellent written and verbal communication
    • Proven ability to solve problems creatively
    • High degree of urgency and accountability
    • Strong familiarity with Microsoft (specifically Excel), cloud based products and Google apps
    • Experience in a fast-paced and challenging environment
    • Demonstrated ability to thrive as part of a team and also deliver results as an inidual contributor
    • Strong interpersonal skills and extremely resourceful
    • Proven ability to build relationships with colleagues of all levels and external customers

More than a job:

At Workrise you can feel good about supporting our mission to serve those who do the hard work. We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of our workers and the clients we serve. With mutual respect for each other, we continually collaborate to find the best solution.

In appreciation for your contributions, we support you with:

• Working alongside talented peers who will bring out the best in you
• The opportunity to significantly impact the growth curve of an already high-growth business
• Benefits for full-time employees, flexible paid time off, 401k with company matching, medical, dental and vision insurance

Workrise is committed to providing an environment where any and all people feel belonging, respected, and free to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neuroersity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We’d love to learn what you can add to our team.

Who we are:

In 2014, we set out to create a better way to manage and deploy Oil & Gas workers at scale through technology. Over time, we’ve grown to add Renewables in service of the energy industry.

We’re a Series E startup, backed by industry-leading investors Founders Fund, Bedrock Capital, Andreesen Horowitz, and Baillie Gifford. To date, we’ve placed over 26,000 skilled tradespeople with over 500 businesses and are poised to grow exponentially.

We’d love to share more through the interview process and look forward to learning more about your journey.

This role can sit anywhere in the U.S for both EST and PST.

Be a part of the excitement!

hireEZ is an end to end outbound recruiting platform that is designed to help recruiters overcome the inherent challenges of traditional recruiting and enable them to find, connect, and build a stronger talent pipeline. Join a passionate, erse culture and unleash your potential.

Successes to share

• 2022 HR Tech Awards: Named Best DEI-Enabling Recruiting Solution
• 2021 BIG Innovation Award for hireEZ Talent Data Cloud’s AI-Powered ATS Integration
• 2022 Gold Stevie Award for Best New Product in the Talent Management Solution Category
• 2019 Two Silver Stevie Medals for A/ML Solution and HCM Solution

Responsibilities

• Responsible for partnering with customer success leadership, customer success managers, and other cross-functional partners to identify opportunities for customer training/education
• Responsible for defining learning experiences for hireEZ customers, driving execution and delivery of customer educational projects, and interpreting business impact.
• Curate, manage, and grow repeatable and scalable enablement programs for our customers (users) and customer success team to leverage
• Provide day-to-day support to product users for executive excellence. Ensuring users are meeting or exceeding key success and target indicators.
• Responsible for dynamic and exciting content creation, virtual instructor led training delivery, and on-going training/support in both a team, inidual, and on-demand (eLearning) content formats
• Establish strategy, plans and approach for customer education throughout lifecycle, including implementation and onboarding, post-onboarding, and renewal stages
• Proactively uncover new initiatives to drive stronger product adoption and user collaboration across customer success, sales, and other key teams
• Design learning programs, launch, and measure impact while analyzing its impact to revenue retention and expansion, user adoption and user retention

Requirements

• 1-2+ years of experience in customer education, and/or learning/training programs
• Open to working with and alongside a erse, remote global team
• Ability to establish strong trust within senior leadership, customer success managers, sales, and other cross-functioning members
• Embraces ambiguity and complex issues while considering a collaborative team environment
• Strong customer success and sales orientation to drive impactful business deliverables via customer education modalities
• Demonstrates success with rapidly emerging technology companies
• Passionate about industry trends and modern approaches to learning

Nice-to-haves

• Familiarity with LMS and CS platforms/systems, preferably Skilljar and Gainsight
• Experience as a TA professional and/or working with TA/HR team

Benefits

As a pioneer in the talent acquisition industry, we truly understand what it takes to make employees happy. Join us and you will have a great time working with us!

• Unlimited growth & promotion space
• Competitive salary
• Comprehensive medical, dental, and life insurance with 100% standard coverage
• 401k plan with a 3% company contribution
• Free daily lunch & dinner (on-site only)
• Generous PTO policy
• Mac or PC - up to you!
• Collaborative, and energetic team environment
• Fun company events

Customer Support Specialist

REMOTE

United States

Full time

Description

Hi! We’re hiring!

Our small, distributed team is growing and we’re looking to add a Customer Support Specialist to our Customer Support Team. As a Customer Support Specialist you will be managing our email queue during standard US business hours, helping customers with general inquiries, and triaging more technical support requests to the appropriate team members.

In addition to the queue, we will need your help organizing feedback from the DNSimple customers, to help us determine ways we can better support them, which could mean creating tools, or enhancing our documentation and keeping it up to date.

We are looking for someone that loves supporting people. This isn’t a springboard into another area at DNSimple. If you want to be part of our support team for a while, and you’re excited to contribute to making DNSimple the best product for our customers, this is the role for you!

Responsibilities

• Improve overall customer support processes and document them effectively, allowing all team members to provide consistent support to all customers.
• Understand problems at a high level to triage accurately, more specifically:
  • Prioritize identified systems problems based on the level of impact on customer happiness (how often they occur, how significant the impact is).
  • Verify that support requests are distributed across all team members over time.
  • Ensure that support issues don’t stay unanswered in our system
• Identify system problems that should be addressed through research & development based on incoming support requests and document those issues so that they can be assigned to team members for design and implementation.
• Gain an understanding of DNSimple’s systems to help provide high-quality support for requests that are assigned to you.
• Manage and maintain internal and public support documentation to be used when responding to support requests.
• Be an inspiring and supportive teammate by providing feedback, idea generation, teaching, and learning.

Requirements

• You have experience working on a distributed team.
• You have 3+ years experience working in customer support.
• You have experience working with a technical product and have worked closely with developers.
• You have experience breaking down technical information and explaining it more simply to customers.
• You have excellent English writing and comprehension
• You are in, or can work in, the US time zones
• You have experience with DNS.
• You’ve worked for a SaaS company.
• You love to troubleshoot.
• You’re detail oriented and able to analyze what the customer is actually asking to ensure the best person answers the ticket.
• You are upbeat and will be empathetic to customers.
• You’re eager to brainstorm new ways to connect with customers
• You love to take on a challenge and learn new things. DNSimple is a complex product in an ever-evolving space and the work is challenging – but also deeply rewarding.

Benefits

DNSimple was created to be a 100% remote company. We offer flexible schedules, and you can work from anywhere.

We speak different languages, and we program in different languages. We care for our employees, and we are open and welcoming to everyone regardless of race, religion, gender or sexual orientation.

As part of the team your input and feedback is not only welcome, they’re anticipated. We’re a small team, and everyone’s opinions matters.

Compensation between $60,000 – $80,000 USD annually, depending on experience.

Manager, Technical Customer Support

REMOTE NA

CUSTOMER RELATIONS – 10006 – SUPPORT

FULL TIME

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

We are looking for a seasoned and passionate inidual to lead our North America and APAC Technical Support team.

In this role, you will be responsible for leading, mentoring and growing your team to effectively deliver a world-class support experience that exceeds customer expectations and delights even the most demanding customers. You will also up-level Aircall’s support processes and operations to enhance the efficiency of our Technical Support and ensure the highest level of customer satisfaction.

You will be a core member of our Global Support management team and report to the Director of Global Technical Support. You will work closely with the rest of the Support organization, but also Sales, Onboarding, Professional Services, Success, Product, Engineering and more to future proof Aircall’s continued global scale.

Your mission @ Aircall :

• Lead and grow your team, focusing first and foremost on leading, building and maintaining a culture of top performing team players
• Oversee the performance and execution of your technical support delivery team, meeting and exceeding operational targets (SLA, CSAT, TTR)
• Ensure the ongoing smooth operation of the day-to-day live support environment and all technical agent-based interactions
• Manage customer escalations to create positive interactions and outcomes
• Be responsible for hiring, development, training, mentoring and skills management of staff
• Work in partnership with other Support groups (Frontline Support, Support Operations, Enablement, Self-service) to deliver function wide goals and projects
• Challenge the status quo and relentlessly pursue opportunities to improve the support experience and improve operational efficiency
• Foster and grow relationships across Product and Engineering functions for complex technical issue prioritization and resolution, knowledge building, incident engagement, new feature readiness and product feedback

A little more about you :

• You have 3+ years leading a Technical Support team paired with at least 3+ years experience in customer support – experience with 24×7 follow-the-sun support model in a SaaS environment a plus
• You have advanced understanding of customer service and communication, technical issue resolution, incident management (e.g. outages) and Support best practices
• You’re passionate about CCaaS, driven by problem-solving through technology, processes and people
• You have a proven track record of exceeding goals and achieving growth and success
• You have advanced proficiency with technical support technologies and tools supporting SaaS (Zendesk, Jira, Datadog, etc.)
• You are exceptional at attracting, hiring, coaching and retaining talent globally
• You are a strategic thinker, able to come up with out of the box solutions that drive efficiency, enable scale, and deliver on customer and internal performance metrics
• You are very analytical and you are comfortable running a data-driven support team
• You have a proven ability to create and implement complex, cross-organization programs to drive efficient, innovative operations and contain expenses
• You have a customer-first mindset and demonstrated ability to provide exceptional internal and external customer care
• You have experience in being a trusted and respected leader with a reputation for fairness, dependability and adherence to high ethical standards
• You are a creative problem solver and are able to identify obstacles and viable solutions
• You are proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership
• You have exceptional communication and presentation skills, both oral and written – including ability to share technical information to non-technical audiences
• You have the ability to build deep ongoing relationships and collaborate with various stakeholders (VPs, Directors, Managers from all functions)

Key traits we look for:

• You are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge!
• We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it’s up to us to help provide the platform for learning, growing and building your career!
• Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
• Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
• We’re creating a place where great people trust one another and thrive together.
• People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

• Key moment to join Aircall in terms of growth and opportunities
• ‍ Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• Competitive salary package & equity
• Medical, dental, and vision insurance is 100% covered
• 401k plan with company matching!
• Unlimited PTO — take the time you need to come to work feeling great!
• Wellness, internet, and childcare reimbursements
• Generous parental leave policy

DE&I Statement:

At Aircall, we believe ersity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with erse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around ersity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

SecurityScorecard is hiring a remote Customer Success Manager (Iberia/LATAM - Spanish/Portuguese Speaking). This is a full-time position that can be done remotely anywhere in Europe.

SecurityScorecard - Third party vendor risk management platform.

We are a growing group of 190+ talented people, spread over three continents and united by one common mission: To improve efficiency in shipping through transparency and data-driven decisions.

Being at the forefront of a movement that's leading to a new digital era for shipping, we continuously set ambitious goals that often produce complex challenges and drive us to constantly innovate.

Each day at MarineTraffic presents numerous opportunities to develop skills, share knowledge and have fun. We are an equal opportunity employer that celebrates ersity and is committed to creating an inclusive environment for all employees, one that is fair and honest and gives our people the confidence to be bold, to try new things and to grow.

As a result of our significant growth, we are looking to add a talented Customer Success Manager (CSM) to serve as the direct owner of a portfolio of our Professional customers in Asia-Pacific (APAC) region. As a CSM you will be responsible for optimising the post-sale customer relationship, serving as the primary point of contact for the customer. Ensuring a smooth and positive customer experience, you will expertly facilitate communication between the Product, Marketing and Sales Teams.

This role will see you working with a number of key customer accounts and serving as a trusted advisor. As a key member of the Customer Success Team, you will be responsible for implementing and managing contract renewal initiatives, maintaining the contract revenue base at the highest possible retention rate while seeking growth opportunities.

Responsibilities:

• Maintain a highly collaborative and positive relationship with the customers
• Ensure customers renew their contracts
• Discover and identify upsell/cross-sell opportunities to maximise customer growth
• Drive adoption and make sure customers use MarineTraffic to its full extent
• Help customers plan and understand the best ways to utilise our products, based on their business needs by successfully onboarding them
• Understand customers' business, use case, goals and identify opportunities for MarineTraffic to add value
• Accurately handle quotations, invoices, and license agreements.
• Support our customers and train them on services acquired based on their use case and goals set
• Identify, forecast, and proactively engage customers at risk
• Log client communication and document relevant activities in our CRM
• Provide and manage feedback to various internal customer teams to improve customer experience
• Gather feedback from customers and analyse data to identify best practices
• Work closely with our Customer Support, Sales and Marketing Teams to ensure customers' smooth transition from one team to another

Requirements

Must have:

• More than 3 years relevant work experience in client-facing/account management/sales roles preferably international
• More than 2 years relevant work experience in maritime and/ or shipping industry
• Excellent command of Microsoft Office Suite (Excel, Power Point)
• Excellent written and verbal communication skills
• Effective communication with non-technical people in order to familiarise themselves with technical solutions
• Above-average computer and internet skills
• Fluency in English is a must – additional languages are advantageous
• Demonstrated ability to build relationships and trust with clients, while identifying and assessing client opportunity and risk
• Empathetic, positive attitude with a desire to help
  customers reach their goals
• Well-organised, with high attention to detail and ability to prioritise
• Experience in working with complex, multi-isional, multi-geographical customers
• Exceptional communication skills and collaborative
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
• Driven, self-motivated, enthusiastic, and with a “can-do” attitude
• Effective presentation skills with the ability to deliver clear and concise messages both internally and with clients
• Proactive mindset

Desired

• Working experience with a SaaS product
• Sales experience
• Experience in using Salesforce CRM
• Understanding of data analytics tools

Benefits

And these are some of the perks you receive when you join MarineTraffic:

• Work in an international, dynamic and pleasant environment, at a growing company
• Attractive remuneration package
• Continuing education and training
• Huge room for creativity and innovation
• Remote work flexibility

If you’ve read the description carefully and feel you are a genuine fit for this role, which is both challenging and fun, we would like to hear from you.

Get your career on course by joining a globally recognised industry leader. Apply now.

Title: Bilingual Care Coordinator

Who we are

Healthcare is more confusing, more costly, and more complex than ever. Transcarent is a health and care experience company on a mission to empower Members to stay healthy by providing them with unbiased information, trusted guidance, and easy access to high value care where and when they need it.

You will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by amission-driven teamcommitted to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for rapid expansion of our offering.

Transcarent is committed to growing and empowering a erse and inclusive community within our company. We believe that a team with erse lived experiences, working together will strengthen our organization, and our ability to deliver “not just better but different” experiences for our members.

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

What we look for in our teammates

We are looking for teammates to join us in building our company, culture, and Member experience who:

• Put people first, and make decisions with the Member’s best interests in mind
• Are active learners, constantly looking to improve and grow
• Are driven by our mission to measurably improve health and care each day
• Bring the energy needed to transform health and care, and move and adapt rapidly
• Are laser focused on delivering results for Members, and proactively problem solving to get there

What we look for in this role

In this role you will…

The role of the Care Coordinator is to work with members to introduce, coordinate, and guide members through their Transcarent experience. In this caseload carrying role, you will have an opportunity to improve members’ lives.

Responsibilities include answering the phone, educating members on their benefits; uploading documents into the computer system; coordinating members surgical care with providers, obtaining precertification authorizations, working in collaboration with internal and external customers to ensure a flawless experience for our members. The Care Coordinator may interface with records management, travel coordinator, and clinical contacts provider locations.

What you’ll do

• Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service
• Answers the phones and responds to incoming inquiries while utilizing care center training tools
• Facilitates patients successfully through the surgery review process, exceeding expectations while meeting the program metrics
• Efficiently and effectively manages a case load across a variety of clients and surgical categories
• Coordinate the scheduling and approval process from the initial request for surgery to patient placement
• Obtain the necessary information demographic, financial, clinical and other pertinent data to complete referral process
• Obtain medical records in a timely and accurate manner to ensure an expedited process
• Maintain and update application with current data, pertinent information, and status of cases
• Collaborate with providers, clinics and facilities, and various levels of management to effectively resolve issues. Obtain pre-authorizations.
• Works effectively with other supporting operational roles and internal departments, to coordinate the member’s case
• Effectively address and resolve patient barriers to utilize the benefit including working with members to address program questions
• Maintain confidentiality and knowledge of HIPAA regulations
• Demonstrate Transcarent core values
• Comply with company policies
• Be willing and available to work overtime as needed

What we’re looking for

• 2 to 4 years’ customer relationship and phone center experience
• Bilingual – English and Spanish
• Pacific or Mountain Time preferred available to work 9:30-6pm MT
• Excellent customer service, written and verbal communication and interpersonal skills
• A delight the customer attitude
• Prior healthcare industry experience with a working knowledge of medical terminology and health benefits claim process
• Strong organizational, critical thinking and problem-solving skills
• Strong attention to detail and follow-through
• Project management-type skills; prior experience managing a high-volume caseload
• An ability to focus in a high energy atmosphere
• Openness and understanding that dynamic environments include change, and welcoming that change with a positive attitude
• Working knowledge of Microsoft Office and contact center-style phone systems

Competencies

• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork – Balances team and inidual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Location

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.

Transcarent is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

At Kanmon, we are a mission-driving organization aiming to unlock global working capital by re-imagining and rewiring the future of commercial lending infrastructure. Our first product enables vertical software companies to offer embedded and bespoke lending solutions to their business customers or suppliers of all sizes. We are a well-capitalized, venture-backed company founded by a group of fintech veterans from Funding Circle, Mission Lane, Afterpay, etc.

• We are servants to our customers

  We exist only to serve our customers. Every decision we make puts the customer first.

• We aspire to be the best team ever

  We want to be the best at what we do. We value mutual respect and low ego. No brilliant jerks allowed.

• We work hard and smart

  We work on complex business and technology that requires grit, determination, and persistence. Hard problems require smart and hard work.

• We win with speed and honor

  We strongly believe that speed is the only competitive advantage. We win with focus without sacrificing integrity and honor.

• We are Bayesian thinkers

  We are, at our core, truth-seekers and thus fundamentally Bayesian. We remember our priors, seek disconfirming evidence and update incrementally. We are continuous learners who learn by doing.

At Kanmon we are hyper-focused on delivering value to our customers. We are growing quickly and hiring a Customer Success Manager to help us build an exceptional post-sales enablement experience. Our customer success function is crucial in providing key customer insights that help drive our product roadmap. This role is ideal for you if you are a motivated and independent thinker with a strong interest in building relationships and products that help power a seamless and productive customer experience.

• Manage a portfolio of accounts to foster long-term business relationships.

• Provide white-glove treatment to our most important customers

• Deliver a proactive customer contact strategy to drive usage and satisfaction throughout the customer journey

• Monitor customer health to track usage and overall customer satisfaction

• Drive customer advocacy and escalations by collaborating with development, product management, and support teams to improve the Kanmon experience

• Gather strategic insights and collect organized feedback to inform product strategy and help us capture a larger share of the market by building better products

• Think creatively and analytically- how can we provide an above-and-beyond customer experience?

   

• 3-5 years of experience, with experience in customer success or post-sales enablement experience at a SaaS company

• Experience working with high-touch, high-revenue companies

• Excellent communication skills – oral and written

• Proven ability to track, prioritize, and drive multiple concurrent projects to success

• You are an organized, detail-oriented, and smart strategic thinker

• High level of empathy – can find the best way to interact with various stakeholders

• Strong ability to work with numbers – advanced finance and analytical skills

• Answer customer inquiries and requests through email, phone, and chat support in a timely manner - with a focus on chat support

• Gather product feedback and customer insights in order to constantly improve the customer experience

• Escalate concerns to relevant iniduals across the Customer Support team and beyond

• Properly manage and document all work performed as part of ticket queue management in Jira

• Prior experience working in Customer Support

• Prior experience using any of our support tools: Jira, Intercom, and Aircall

• Passion for consistently providing world-class customer experiences

• You have the ability to explain technical concepts in an easy to understand manner

• Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying, and what they mean

• Comfortable managing several competing tasks and issues in a fast-paced environment

• Excellent verbal and written communication skills

• Attention to detail, organizational skills, and superior time management skills

• The ability to work independently as well as in a team environment

• Patience and the ability to remain calm and even-keeled while adapting to a variety of situations

• Positive energy!

• The willingness to learn and help

• Problem solver and results-driven, you can quickly think on your feet 

• Prior experience working for a tech startup or a similar environment is highly preferred

Do you want to contribute to solving one of the most important issues of our generation?

Join us in accelerating the transition to a water-secure world.

Waterplan is a fast-growing startup in the Climate Tech Space that develops a B2B Enterprise SaaS platform for companies to measure, respond, report, and monitor companies´ increasingly changing water risks.

By showing companies the business case for mitigating water risk, Waterplan will accelerate their transition to a world where companies are incentivized to save more water, abate the discharge of polluting effluents, conserve watersheds and preserve shared value.

Due to continued growth, we are looking for a Customer Success Manager to join the Customer Success team.

You will be working in a fully remote distributed team across multiple disciplines at a science-oriented company. At Waterplan you will have the chance to work at the forefront of our industry and you will be working with world-leading experts in water.

We are a dedicated and talented team and have ambitious growth targets planned for the next few years. If you are interested in the Climate Tech sector, you have an entrepreneurial spirit and a lot of drive, we want to get to know you! Owns the relationship with our customers, looking to understand and fulfill their needs and expectations supporting their journey through Waterplan. 

About your core focus:

The CSM at Waterplan owns the relationship with our customers, looking to understand and fulfill their needs and expectations supporting their journey through Waterplan. This hiring will be a key player in our long-term strategy. Success to us means that our customers are receiving massive value from our product and continue to renew on a recurring basis. This role includes responsibilities for Customer Success activities (onboarding, integration to client data, adoption, advocacy, retention, etc.)

Some things you’ll enjoy tackling:

• Build trust with key stakeholders and Executives from your customer's portfolio while being the main point of contact with them

• Ensure a delightful end-to-end customer experience, building a solid & human relationship with our clients and striving to understand their motivations, business and needs to ensure customer retention

• Onboard customers to the platform and help them understand how to get the most out of it.

• Represent our customers internally by providing feedback on how to improve our platform and services

• Work side by side with the rest of the team assigned to your assigned customer's accounts. You will be the main point of contact both internally and externally

• Establish a fluent relationship with the Water Advisor and Water Associate for the sites you are working with, helping them get the information needed from the customer to provide a good assessment, making sure Waterplan is focusing where the client expects, and ensuring the delivery is on track and aligned to the expected use case

• Establish a fluent relationship with Sales to ensure account strategy is in place and running smoothly, provide insights and opportunities to grow the account, and coordinate hand-off, providing the customer with a “One-Company” experience. 

• Stay atop of new features, understand how these affect the clients, and be able to provide insights and updates.

• Coordinate with the assigned team to ensure the platform is ready for delivery.  

• Contribute to measuring the Customer Success KPIs and metrics.

The superpowers you’ll add to our mission: 

• Proficient in English (both written and spoken). 

• You are a warm and welcoming person, a problem solver by nature, and have a collaborative spirit

• You have outstanding communication skills, both written and verbal. You should feel comfortable presenting to C-suite/VPs/Directors.

• Ability with Google Suite (Spreadsheets/Presentations/etc.)

• Extremely organized — you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record.

• Experience working in enterprise-level customer-facing work.

• You love building relationships and enjoy learning new things. You’re excited by the challenge of learning a new space.

   

At Waterplan you’ll enjoy 

• Our Mission. We are building something big, you will be part of an ambitious and impactful company, focused on achieving one of the major global sustainable development goals 

• Our Spirit. We are creating something that has never been done before. The entrepreneurial spirit of our team is driving a profound transformation of the water sector

• Our Team. Our team is our most valuable asset. Waterplanners bring together three worlds: technology, water and science. They are distributed all over the world, bringing their unique perspective to solve complex water resource challenges 

• Our Values: Think Long Term, Iterative Excellence, Thoughtful Discussion, Make Others Successful.

Join us in our exciting growth and pursue a rewarding career with All Covered!

Position Objective

All Covered / Konica Minolta has multiple opportunities for growth minded IT professionals.

The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, is passionate about providing an outstanding support experience for our clients, and enjoys continuously learning and growing in their career. We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments, and can resolve issues related to desktop, server, solutions, and application technologies.

Essential Job Functions

• The Service Desk Support II agent applies customer service and technical knowledge to assist clients with computer and system issues.

• Listens and seeks to fully understand client requests to exceed expectations of service

• Conducts research, system administration and troubleshooting to understand our clients' infrastructure needs

• Utilizes company provided training, tools, mentors, and ongoing learning to resolve issues and expand skills

• Ensures response times are quick and effective to appropriately resolve requests

• Tracks and documents in our ticketing system and builds a knowledge base of client environments

• Communicates progress updates to clients and internal team members that have been or may be affected by the issue

• Coordinates referrals to technical, professional, or service personnel depending on the repair, training, service, or software issue

• Follows up with clients when the issue has been resolved and documents the success in our ticketing system

• Completes projects and tasks as assigned by management

• Actively participates in learning and is a self-advocate for promotion opportunities

Competencies (Knowledge, Skills and Abilities)

• Demonstrates strong problem solving instincts

• Highly detail oriented

• Works well under direct supervision

• Strong verbal and written communication and listening skills

• Knowledge of systems and applications used to support a call center environment

• Basic to intermediate knowledge of general computing in a company infrastructure

• Current desktops, laptops, servers, and networking

• Current Windows Desktop Operating Systems

• Windows Active Directory (User Management/Administration/Group Policy)

• Common desktop applications including Microsoft Office Suite

• Common TCP/IP services including HTTP, FTP, DNS, and DHCP

• Handles basic issues and problems, then refers more complex issues to higher-level staff

Experience, Educational Reqts and Certifications

• High school diploma or equivalent required; bachelor's degree preferred

• 2+ years of IT support experience; 3+ years customer service with demonstrated IT knowledge may be substituted

At least one of the following industry certifications are preferred (demonstrated relevant experience may also be considered):

• ITIL Foundations v3+ preferred

• Call center and/or internal helpdesk experience preferred

• MTA: Microsoft Networking Fundamentals, Mobility and Device Fundamentals, etc.

• CompTIA A+, N+, etc.

• MCTS: Windows Server 2012 R2/2016/2019

• 1 Core Exam towards MCSA Server 2012 R2/2016/2019

• MCTS: Exchange 2013/2016/2019

• 1 core exam towards MCSE: Messaging (Exchange 2013/2016/2019)

• MCITP: Office 365 Administrator

• Cisco Certified Network Administrator (CCNA)

• Apple Certified Technical Coordinator (ACTC)

• Other advanced certifications may be substituted in lieu of the above

Konica Minolta Offers:

Outstanding benefits package (including medical, dental, vision, life insurance)

Tuition reimbursement plans

Generous holiday and paid time off schedules

Ongoing professional development training

Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice  for motivated IT professionals interested in a stimulating and progressive work environment.

With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

LiveStories is a venture-backed company on a mission to build technology solutions allowing Governments to assist their community at scale. FORWARD, the technology platform connects businesses and people to national, state, and local resources in one place. 

Local municipalities, including cities, counties, economic development corporations, and chambers of commerce, are utilizing FORWARD to provide resources and economic resiliency to local businesses and communities.

Our fully remote team works hard, but we fully embrace the advantages of this new paradigm. We work autonomously, collaborate asynchronously, and take ownership of our work. 

The Onboarding & Trainer Manager delivers an exceptional onboarding experience for new hires joining FORWARD while providing continuous training to the Operations Team.

The Onboarding & Trainer Manager should have a passion for creating and delivering employee focused experiences and should be prepared to thrive in an ambiguous and high-growth environment, working with multiple stakeholders to improve processes, tools, and train FORWARD employees.

The Onboarding Manager will help to drive process improvements to elevate the experience for our hires and cultivate relationships with both new hires and veteran employees.

Working cross-functionally, this inidual will participate in the assessment and evaluation of current onboarding practices, the redesign, and implementation of new training processes and the continuous improvement of training and development projects across the Operations Team.

The role will work closely with Applications Services and Program Management teams to ensure new programs are understood and proper training materials are built to effectively communicate to team members. In addition, this role will collaborate with the Call Center Manager to provide comprehensive training materials for frontline employees to be used in Zendesk’s knowledge center for continuous self-help.

Key Position Responsibilities

●      Train all new hires to the Application Services Team for their respective roles and familiarize them with the FORWARD Platform

●      Lead train-the-the-trainer and/or training classes for relevant topics as needed to demonstrate proper training approach and set standards for new program launches

●      Create a standardized  onboarding process and training materials for all Application Services employees.

●      Collaborate with stakeholders to identify and lead opportunities for process improvements to increase efficiencies across the entire onboarding experience

●      Cultivate a high touch and inclusive onboarding experience that engages new hires and acclimates them to our core values and processes

●      Partner with various SMEs, Managers, and Program Managers to drive content development and training materials

●      Work closely with Client Services to ensure proper training is provided for new program launches

●      Train and assist Managers and Team Leads in engaging and re-training underperforming employees

●      Support the Director of Application Services on ongoing projects and strategic initiatives

●      Perform additional duties as required

Required Experience and Competencies

●      Minimum of 2+ years of management experience in an onboarding and/or training environment. Experience at a high growth, fast paced, or start up company is a plus

●      Experienced developing engaging training content materials with ability to perform classroom training, in-service training, and/or virtual training

●      Experienced in developing training assessments that measure the skill of a user before and after training is preferred.

●      Skilled at learning proprietary CRM systems and training employees on the system.

●      Bachelor’s degree or equivalent education, training, or experience

●      Excellent problem-solving, organizational, analytical, verbal, and written communication skills

●      Strong project management, decision making and time management skills with the ability to manage multiple projects/duties

●      Strong communication, listening, and comprehension skills

●      Ability to understand and communicate material and provide instruction to others

●      Ability to adjust priorities and manage time wisely in a fast-paced environment

●      Ability to create, update, and manage training materials and standard operating procedures

●      Excellent written, verbal, and interpersonal communication skills. Bi-lingual skills are a plus

●      Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

●      Proficient in Zendesk

●      Legal eligibility to work in the U.S.

We are an equal opportunity employer and value ersity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Fully remote position
• Unlimited PTO
• 100% employer paid medical and dental insurance
• Stock Options
• 401K Plan

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots. Sounds like an opportunity for you check out this position!

For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.

In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.

Phone

Inbound communication – all questions from existing clients:

• Financial questions

• Final invoice

• Collection

• Online services

• Meter readings

• Moving/cancellations

• Mutations

• Making calculations

• Sell contracts to new clients who contact the company to understand more about the different types of contracts, prices; ...

• Cancellations

Outbound communication

• Further follow up of the client’s case, obtaining additional information or providing solution based on the case

• Call back the client in case of request for additional information.

Via mail

Via app:

• Live chat

• Call me Back

Social Media

• Twitter

• Facebook

• Facebook Messenger

• Native Dutch

• PC skills (experience with working with computer systems)

• Very good written skills (good structure, extended vocabulary)

• Good logical and analytical thinking

• Paid training

• Fun, people-oriented call center

• Market-based basic salary

• Growth opportunities

Work from home (Greece)

We are building a Cross-chain messaging and interoperability protocol for digital assets and identity. Our goal is to enable broader use cases across verticals (Data, Settlement, Transactions, Authenticity, NFT arbitraging/settlement, proofs, access, multichain interoperability )to solve liquidity problems, access, and compatibility.

We are an international team based in NYC, Berlin, and Kyiv, building together in the blockchain space since 2014. This role is entirely remote.

As the Web3 Community and Social Media Manager, you will have the opportunity to build our community from the ground up. You will be responsible for developing the relationships that drive our product and growth over the coming years.

What you’ll be doing

The main responsibilities of the Community and Social Media Manager will be to scale and manage our community, execute high-impact content & communication campaigns to increase awareness and activation efforts, and support our existing and future community of developers, creators and supporters to ensure the highest customer success.

Some topics will include:

• Manage and moderate Rarify's online and offline community and channels: Be the first point of contact for our community.
• Engage with our community: Keep things interesting for the Rarify community. Leverage Twitter, Discord & Telegram AMAs, online and offline workshops, gather.town, and other tools to keep users engaged and updated on Rarify.
• Educate / onboard new users and answer product questions: Support and teach the community about our product and its features. Escalate requests to the product and partnerships team as needed. 
• Deliver Multi-Channel Campaigns: Identify, define, and execute the best social media and content strategy to amplify marketing and communication campaigns based on Rarify's ideal customer profile.
• Content and Marketing Distribution: Own and develop social media process including content production, messaging calendars, and brand/product positioning, ensuring Rarify is appropriately and effectively placed across all platforms while engaging with followers.
• Content Creation: Create written and visual content for newsletters, social media, and blog posts.
• Marketing Analytics: Set, track, analyze and report on key marketing KPIs, driving insights for Rarify leadership to optimize its content and marketing endeavors.
• Growth Experiments: Ideate, develop, and execute innovative growth experiments to increase the acquisition and retention of Set asset managers and investors.

What we can offer you

• A dynamic and highly collaborative founding team of ex-Mastercard, Shutterstock, and Spotify employees
• Remote (EMEA, US)
• Level: Mid-Senior
• Full Time
• Competitive Salary
• Vesting token allocation

• Good understanding of blockchain technologies, the cryptocurrency market, exchanges, wallets, and crypto natives
• Experience in content creation, management, and community development
• Excellent verbal and written communication skills, with the ability to easily establish a dialogue

Sourcegraph is hiring a remote Technical Customer Support Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Sourcegraph - Advanced code search.

At WhatConverts we innovate and initiate! We are a dynamic SaaS company who offers a comprehensive lead tracking solution for marketers - one place to track ALL leads. The Customer Support Manager at WhatConverts drives operational performance across the Support Department by overseeing an effortless customer experience by a team of highly rated Support Specialists.   

This is a fully-remote, full-time position (40 hours per week). Candidates are ideally located in the USA, or +/- 3 hours of EST time zone.  

• Oversee all Support requests (tickets, calls, chats, etc) to ensure continuity and accuracy in technical responses, while also acting as the last point of contact for escalated customer complaints or grievances
• Maintain and improve Support operations by monitoring department performance; including identifying/resolving problems, providing necessary continued training/education, and developing action plans
• Implement systems to continuously improve existing team processes and drive operational efficiencies on the team
• Integrate with C-Suite to both provide and receive information relevant to the WhatConverts customer experience
• Ensure frequently asked questions influence the creation of Help Documents as needed, as well as ensuring Help Documents are updated for accuracy as changes to the WhatConverts platform occur
• Host weekly Support Meetings to ensure fluid communication within department

• 3-5+ years of direct experience managing a Customer Support team; ideally within in the SaaS space or an equally technical industry
• Expert experience with Zapier, CRM software and/or B2B SaaS software
• Solid foundation of HTML/JavaScript knowledge
• Strong knowledge of Google Analytics or similar web analytics experience
• Proven experience implementing automation processes that maximize and streamline results

• Remote first company - we believe in breaking down barriers of bureaucracy and empowering our remote team members to work agilely to accomplish more in a shorter amount of time
• Immediate impact -  the moment you join our team we hand you the reigns to work on projects independently and make a direct impactO
• Health/Wellness - we offer medical, dental, and vision insurance… with WhatConverts covering 100% of the premium for inidual coverage plans! WhatConverts also covers 100% of the cost of LTD/STD/Life Insurance premiums!
• Employee Assistance - we know everyone needs a hand once in a while, which is why we cover 100% of the cost for an Employee Assistance Program (EAP) with several offerings - including counseling, legal, financial management, and travel assistance services.
• Time off - in addition to paid holidays, WhatConverts offers competitive PTO plans that continue to offer greater rewards to long-term employees
• Diversity and inclusion -  our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach

• Learn about our team
• Read about what makes us different or watch a product overview
• Read our reviews on Capterra and G2

WhatConverts is an equal opportunity employer. We recruit, hire, pay, and promote without regard to gender, race, sexual orientation, age, religion, veteran status, physical/mental abilities, or any other identities protected by law.

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

What you’ll do:

• Responsible for the day-to-day configuration, support and maintenance of our Zendesk account, as well as other customer support tools, to advance the Support Team in its ability to provide outstanding customer experiences
• Act as a point of contact for day-to-day operations within our support tools, notably Zendesk, working through feature requests, updates, and maintenance of our accounts
• Play a critical role in the success of Customer Support Operations by working with members of the leadership team to analyze and find opportunities to leverage our support tools and find opportunities for efficiency and improvements
• Support the creation and socialization of meaningful customer insights through support data and reports to improve operational efficiency and influence the future of our product and services
• Collaborating internally and with our cross-functional teams to ensure excellent experiences for our customers 
• You have both customer service experience and knowledge of the support process, with a strong interest in operations and a knack for optimizing how we support our customers

If you have some or all of the following, please apply:

• 2+ years of experience in customer support
• 1-2 years of Zendesk or similar Help Desk administration experience
• Excellent analytical, collaborative, and creative problem-solving skills
• A data whiz who can turn customer insights into strategic recommendations through reports and presentations
• An understanding of product development process and cycles
• Outstanding written and verbal communication skills, with a unique ability to collaborate across erse audiences - is equally comfortable problem solving with engineers and communicating solutions to coaches and members
• You are a strong executor who is highly organized, knows how to prioritize, and is not fazed by the pressure of having a lot to do

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year: 
• All federal/statutory holidays observed
• 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks 
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building erse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

At BetterUp, we value your privacy. Your personal data will be processed in accordance with our Privacy Policy. If you have any questions about the privacy of your personal data or your rights with regards to your personal data, please reach out to [email protected]

#LI-Remote

TCGplayer promotes and drives growth of our products and services by connecting a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible hobby market.

The Marketing Department promotes TCGplayer as a brand and drives sales of our products and services. The department is responsible for the long-term planning, strategy and direction of creative and digital campaigns and projects across multiple channels (internal and external) supporting company OKRs. Marketing serves as brand stewards by enforcing and evolving content voice and visual brand standards across the company. 

As the Senior Influencer Coordinator, you will tirelessly expand the reach of TCGplayer across the industry by inspiring community members to become TCGplayer brand ambassadors. You will identify and recruit partners to grow referral traffic to TCGplayer properties. You also will collaborate with partners to build customized ‘pay for performance’ programs to grow referral revenues at TCGplayer. To recruit and grow these relationships, you will develop, lead, and execute influencer marketing strategies, campaigns, and partnerships. A key aspect of this role is identifying social media influencers to negotiate pricing, terms of contract, and other partnership-specific details. You will keep a keen eye on daily, weekly, and monthly metrics with a focus on overall company goals and market research to understand and communicate emerging trends to leadership.

As the Senior Influencer Coordinator, you will work closely with cross-functional TCGplayer teams including Marketing, Product, Seller Growth and Success, and Customer Experience to coordinate and grow TCGplayer’s external partnerships.

You will report to the Director of Partnerships. Key activities include: sales/business development; account management; relationship building. In addition to bringing onboard a variety of content creators, influencers and brand ambassadors, the Senior Influencer Coordinator is responsible for both maintaining as well as growing those relationships. 

• Identify, recruit, onboard, and expand partnerships that grow the referral revenues at TCGplayer across TCGs, Comics, Sports Cards, and new verticals
• Build a community of influencers and partners by supporting and responding to questions in a timely manner
• Solicit and provide feedback from influencers and partners to facilitate new features and functionality on the TCGplayer platform
• Engage with the general public and community groups to evaluate needs that are not being met 
• Organize negotiations with influencers and partners to facilitate exclusive and preferred relationships with a strategic edge
• Source, evaluate, and pitch strong partnerships with social influencers and content creators in various verticals including TCGs, Comics, Sports Cards, Video Games, etc. 
• Identify and cultivate new communities of influencers as well as new vertical expansion opportunities to reach company goals and extend TCGplayer’s influence 
• Maintain a reporting schedule that includes baseline metrics as well as intuitive analytics that explore emerging trends and opportunities
• Discover new ways to innovate, expand, and enhance our influencer marketing approach, with a focus on global trends 
• Monitor influencer content to ensure TCGplayer brand messaging
• Work closely with the Finance team to organize, implement, and resolve affiliate payments 
• Coordinate with Marketing, Web Development and Legal teams for brand consistency
• Represent the organization in a variety of public settings and industry events to increase awareness of our product and opportunities to collaborate 
• Monitor and report on trends in the industry and on social media to the Marketing and Product Development teams 
• Develop and implement community outreach activities and programs 
• Maintain knowledge of integrated products
• Work well in a fast-paced environment with time sensitive deliverables
• Track, analyze and report on metrics around participation, sales, conversion, views, comments and online interactions
• Provide recommendations on how to improve outreach, engagement and conversion
• Perform market research and analyze the opportunities for future partnerships
• Provide input on the terms of affiliate contracts as they pertain to inidual influencers
• Brainstorm and execute affiliate marketing promotions
• Empathize with influencers, content creators, and the global hobby and gaming community
• Some evening and weekend work may be required (for travel, launches, etc.)

• 3-5 years of experience in the influencer industry (Comics, Sport Card and TCG preferred)
• An understanding of online marketplaces, affiliate marketing and advertising
• A passion for sales, account management and relationship building
• Ability to identify, sign-up and grow business partnerships that add value for all parties
• Excellent interpersonal communication and presentation skills, with the ability to present and communicate information in a clear and professional manner to erse groups and target audiences
• Proven analytical and problem-solving skills
• Strong data analysis skills to help identify emerging trends
• Proficient in Microsoft Office products, including Excel
• Ability to maintain flexible work hours. Work hours are mostly consistent, but require some flexibility around release schedules
• Excellent organizational skills with the ability to handle multiple, high priority projects with a keen attention to detail

Our benefits program is one of the most flexible and progressive in the country. Plus, benefits start on day one, so you have everything you need to make a stress-free transition to life at TCGplayer.

• Comprehensive medical insurance with a variety of plan options to suit your needs
• Free therapy, counseling and mental health services in additional to medical plan
• Dental insurance
• 100% company paid employee vision insurance
• Unlimited Paid Time Off (PTO) 
• 100% company paid short term and long term disability
• 100% company paid Family Leave
• 401k plan with up to 4% match 
• 100% company paid life insurance, additional coverage available 
• Paid trips to work with remote teammates 

TCGplayer is an Equal Opportunity Employer and does not discriminate against any employee for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

TCGplayer is the largest marketplace for trading card games in the world, with nearly 1 billion dollars in sales. Founded by Chedy Hampson & Ray Moore as a digital media platform within the collectible hobby space, we have grown from our initial roots working inside Syracuse-based hobby stores selling comic books, sports cards, CD’s, collectible cards, action figures, and tabletop games, into an expansive eCommerce marketplace that connects a global community of millions of buyers with tens of thousands of retailers. TCGplayer maintains the largest authoritative database of historical and current prices for the most popular trading card games, and this data powers and connects an entire industry of publishers, buyers, sellers, influencers & developers.

We have been ranked amongst New York State’s 50 best employers and Fortune.com’s top 100 companies for women in the U.S and certified a Great Place to Work by our employees 5 years in a row. Our entire team prides itself on creating a culture that fosters camaraderie, embraces ersity, and exudes passion. We believe every team member contributes to our success.

With the largest marketplace for collectible card games, in-store tools for local gaming stores and industry leading fulfillment center to deliver products from sellers to buyers, we bring our innovative technologies and customer focused approach to the $25B global collectibles hobby market. 

Customer Support Specialist

at Higher Logic

US-Remote

Company Description

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with erse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that ersity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

Job Description

Higher Logic is seeking a Customer Support Specialist to join our Customer Services & Support team. This key team member delivers first-tier application support, and handles the initial research, troubleshooting and resolution of customer issues.

The successful candidate is technology-literate, loves detective work, relentlessly pursues the full answer and is able to see the connection between different pieces of software or technology components. This person must also display a positive, proactive ‘customer-first’ approach, and is adept at conveying difficult concepts in terms that a non-technical user can appreciate and understand.

The Customer Support Specialist demonstrates exceptional customer service and organizational skills, and handles multiple priorities and responsibilities. Finally, applicants must also be self-directed, able to learn independently, and possess good time and task management skills.

Qualifications:

• Bachelor’s Degree or equivalent technical training and professional work experience.
• 2-3 years of recent technical customer service experience.
• Basic knowledge of standard web technologies, browsers and web applications.
• Excellent analytical and troubleshooting skills.
• Possess strong time and priority management skills and is able to meet and manage deadlines.
• Exceptional verbal and written English communication skills.
• The preferred candidate will also be familiar with contact center ticketing and service systems.

What you’ll earn:

• Competitive compensation.
• Comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Enerflo is seeking a Partner Success Manager to join our growing Partner Success Team! The Partner Success Manager’s job is to help new and existing partners grow and become more efficient by utilizing existing Enerflo functionality. They also must retain existing accounts (Partners), by identifying the value partners receive from Enerflo and ensuring their ongoing satisfaction, success and growth.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for your partners
• Consult partners on best practices to help them streamline partner’s business processes to grow
• Develop best practices to share across partners helping them best leverage Enerflo’s full functionality
• Coordinate with Product, Development, Onboarding, Support and Sales Departments to ensure partners needs are being met

QUALIFICATIONS

• Solar industry experience preferred
• SaaS experience preferred
• Ability to work in a fast-paced environment
• 2+ years of experience managing accounts
• Accountability and personal organization are essential
• Great communication skills, a self-starter, and able to work across and within multi-disciplinary teams
• Confident, articulate, and engaging, with great relationship-building skills
• Travel up to 25% of the time

Benefits

• Unlimited PTO
• Competitive salary and comp plans
• Awesome culture with growth opportunities
• Fast growing company
• A lot more coming...

Enerflo is THE platform for the Solar Industry, purpose-built for Installers/EPCs and Sales Dealers to deploy more solar through sales and business automation; ultimately lowering the cost of solar through platform efficiency. Installers rely on multiple tools from lead to install; Enerflo connects them all together in one, cohesive sales and install platform. Unlike other platforms, Enerflo is truly open, with the most integrations of any solar platform on the market, so installers and sales dealers can connect their favorite tools, refine their processes and provide a superior experience for solar buyers across the U.S. Enerflo is the backbone of some of the top solar providers, powering over $4 Billion (and growing) sold revenue, and can be relied on to deliver one connected flow, from lead to PTO.

SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our global community is united by our values. Together we commit to:

• Work as a team
• Push boundaries
• Act with humility
• Take ownership
• Have heart

As a remote-first company, these core values serve as the operating principles for our daily behaviors. They are more to us than a few feel-good mantras. Being a SketchDecker means you hold yourself and others accountable for the preservation and progression of our culture.

SketchDeck is looking for a Senior Client Success Manager / Account Manager to join our team! You will play a key role in building trust-based, strategic relationships with our most important clients and ensuring their long-term success and growth. You must be based in the US and available to travel to clients as needed (estimated quarterly).

You will report to the Director of Business Development.

In this role you will be responsible for:

• Building strong relationships with decision makers - Our clients are the marketing teams of US-based, B2B companies, mostly in the tech industry. The decision-makers on these teams range from marketing directors to VPs of marketing. This role focuses on developing and maintaining close relationships with these marketing leaders.
• Client Service and Communication - Serve as a regular point of contact for clients’ strategic and account questions, lead monthly client calls, send account reporting and handle resulting follow-up questions and communications. You will also be expected to take the lead on challenging client situations with guidance from the Director of Business Development.
• Account Strategy – Lead successful client programs by developing effective strategies and tactical plans for achieving client goals. Provide new, innovative ideas for clients to drive the overall relationship strategy. Serve as the go-to resource for clients’ product and process knowledge and collaborate with our Project Managers and Design Directors. to help them deliver the best possible experience for the client.
• Pitch Process – Work alongside the Business Development and Creative Operations departments to pitch new projects.
• Account onboarding - Plan and coordinate new strategic account onboarding to set the account up for success. Over time, look for opportunities to automate the account onboarding process to enable scalability and rollout to smaller accounts.
• Reporting and Analysis – Provide clients with regular reporting. Identifying if there are any gaps or opportunities in clients’ current project strategy. Develop strategic program plans and present insights and recommendations to clients.
• New Opportunities – Identify, track and win large projects and growth opportunities within your accounts. Able to think outside of the box to present new and interesting opportunities to clients.
• Business reviews - Run regular strategic reviews with accounts to align on progress, build excitement, and set the team up for ongoing success.
• Account renewals - You will lead the membership renewal process.
Problem resolution - Occasionally accounts come up against challenges. This role will work with the client and SketchDeck team to identify problems, uncover the cause, and implement a fix while managing client communication throughout the triage process to preserve the relationship.

Requirements

• 5+ years in an account manager, director, or advisory position in a creative / ad agency or creative management consulting environment
• Experience collaborating across an organization.
• Experience with relationship-building and growth of enterprise accounts
• Knowledge of the creative / design / marketing delivery process and ability to hold a high bar for deliverables
• US-based (we are a remote company, so any location in the US is fine) with the ability to travel as needed

Don't meet every single requirement? We're still interested in what you may bring to our table! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. SketchDeck is dedicated to hiring people who enhance our company and culture. If you're excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the candidate we didn't know we were looking for, be it for this role or another open role in the future.

SketchDeck is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.

Benefits

We pride ourselves on being a great place to work. By joining the team, you will get

• Health insurance (medical, dental, and vision)
• Stock options
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1500)
• $500 towards your office setup expenses
• To work with a talented team of designers, business people, and engineers!

At Health IQ, our vision is to ensure that the 1.5B seniors live their golden years better than the previous generations. We believe in rewarding the health conscious through savings, literacy, and educational tools.

We are a erse and innovative group of iniduals who thrive on big data and proven results. Our approach has enabled us to grow from roughly 200 to 900+ employees over the last year and we expect continued growth and opportunities. If you believe that being health conscious can improve lives and want to make a tangible difference through your work, then you’ll love what we’re doing at Health IQ – apply and join the team!

We are seeking ambitious service professionals to join our innovative organization. This role is right for someone who wants to showcase their skills, be recognized for their drive to succeed, and thrive in a fast-paced and entrepreneurial environment. As an Enrollment Specialist, you will be responsible for gathering data from our carrier partners, updating our internal customer management system, supporting our book of business with excellent communication, customer service and problem-solving skills.  This role will also administer a short health quiz to our customers applying for our special rate product. 

Responsibilities and Duties

• Update the company database by inputting information from each call and keeping every customer field current
• Respond to agents requests to administer a quiz
• Respond to inquiries and resolve potential client issues
• Track record of achieving measurable results
• Ability to identify root cause of problem and make recommendations
• Process policy corrections as needed

• Attention to detail
• Strong organizational skills
• Call Center experience is a plus
• High school diploma/GED required
• Strong computer skills
• Ability to work well in a team environment
• Strong sense of professionalism and discretion required
• A positive attitude

#LI-REMOTE

To make the world a healthier place, we started in our backyard. We created a health-conscious environment that allows each of our employees to reach their personal health goals. Below are a few of the employee-led programs that make working at Health IQ truly unique. 

• Career Growth

As a rapidly growing company, new opportunities for growth and development continue to become available. We believe in promoting from within, and look to reward high performing employees with new opportunities. 

• Celebration

We believe the key is to celebrate those who have improved their health rather than cajole those who haven’t. We look for employees who take this positive and optimistic view in their work lives.

• Service to Seniors

Our whole mission and vision is to serve seniors to improve their health. We want employees who believe true happiness comes from being in service to others. We call these employees Health Heroes.

• Personal Responsibility

We believe that only you can make the decision to improve your own health and no one else can do this for you. We look for employees that tend to do the same. 

• Excellent benefits

Competitive rates for our employees' costs toward medical, dental and vision insurance. We offer a 401K, and pay 100% of your life insurance benefit option! We also offer various Flexible Spending Account (FSA) benefits to meet you and/or your families needs. Only full-time employees are eligible for benefits.

• Join a Remote-first Culture

Our flexible, totally remote environment allows us to hire top talent throughout the U.S. The world has changed, and we’ve learned that being in an office is no longer the best way for our employees and our company to thrive.

Overview

VENTURE.co is a smart seamless way to optimize the business of selling alternative investments. Our Software as a Service is licensed by broker-dealers and investment sponsors to manage regulatory compliance, documents, reports, financial intermediaries, and investors -- all in one system of record. We are looking for a customer-focused, team player to fulfill a key role in delivering enterprise level software as a service technology. About the Customer Onboarding Associate Position

We're in need of a Customer Onboarding Associate to provide an excellent onboarding experience and inspire the same kind of outstanding service throughout the organization.

Your primary goal will be to onboard client products in an effective, productive, and profitable manner, while in conjunction with our Success team, contributing to client satisfaction, loyalty, and retention.

Customer Onboarding Associate Responsibilities

• Own and create processes around product implementation as the primary point of contact among our clients and the company

• Understand customer needs and work to align the product set-up and implementation processes; accordingly, this requires an understanding of client profiles and the ability to assign a tailored approach

• Be a self-motivated, self-accountable, and adaptable team player with a stakeholder mentality

• Take ownership and pride in working cross-functionally delivering timeliness and efficiency in a fast-paced, outcome focused environment

• Complete projects to update client data and documentation to current standards in coordination with other areas as needed

• Schedule and complete several customer onboarding calls for each account, following an established onboarding process, and ensure customers have completed core training, understand product value, and have implemented optimal workflows by the end of their sub-30-day onboarding

• Resolve and/or escalate onboarding issues in a timely fashion

• Act as the voice of the customer and information hub between Sales and Customer Success

• Maintain strong communication with account team members, including sales reps and CSMs, and ensure smooth internal handoffs

Customer Onboarding Requirements

• Excellent written and spoken communication

• Ability to work independently, demonstrate knowledge of products, commitment to success of coworkers and company, integrity, enthusiasm, and demonstrate willingness to get involved and make a difference

• Understand the importance of CRM tools in the communication and delivery of successful onboarding experience

• Organizational skills to connect and work with various stakeholders

• FinTech and/or financial services experience highly preferred

• BS degree in Business Administration or related field

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

As a Customer Success Executive at Paymentology you will be responsible for providing excellent service to clients in the Middle East region. 

Our main goal is to be a “trusted advisor” to our clients not just a “service provider” when it comes to payment solutions. 

You will be the go-to person for a portfolio of clients and ultimately be responsible for driving a positive experience for them. This includes building a solid relationship with them from Day One, resolving all issues either independently or with the help of internal teams, and making sure that our products are being used optimally in order to maximize success for both the client and Paymentology. 

We already have a team of amazing Client Executives who work across four different continents and now we need you! 

Paymentologists take pride in being agile and responsive - so we’ll look to you to ensure that client requests are acknowledged and resolved as fast as possible, either on your own or by coordinating with internal teams. Establishing and maintaining strong client relationships will be achieved through regular on-onsite visits, telephone/ Skype/ Zoom calls, and email communication. 

You’ll be an expert on each client’s line of business, act as their strategic partner, and identify opportunities to upsell Paymentology products to ensure continuous growth in Paymentology’s transactions and revenue. 

If you are not already you’ll soon become an expert on payment processing. With our help you’ll be able to speak knowledgeably on Paymentology in particular, be able to talk fluently about our products and technology and how they can meet clients’ needs. 

In addition to supporting our clients, you’ll work closely with our global partners (Mastercard, Visa, banks, etc), suppliers and other partners, plus internal teams like Customer Support and Tech. 

You will work alongside the New Business team during the new client rollout phase to ensure a seamless transition and positive experience for the client as they prepare to launch our product. 

As a technical system expert you will be able to troubleshoot and resolve any issues during the process of setting up new card programs. 

You will also be involved in training and educating the Support and Reconciliation teams on the specific needs of your clients. 

You’ll be front facing; navigating your way through the tough conversations, negotiations, and facilitating conflict resolution when needed while keeping in mind that top-notch service is at the heart of what we do. 

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. 

What it takes to succeed:

• 5+ years of relevant client support and relationship management experience supporting premier/enterprise-level clients in fintech or SaaS companies. 
• Fluent English skills (written and spoken), plus local language 
• A tech-savvy brain with the ability to understand how our products tie into payment processing 
• Comfortable with ambiguity and operating in an environment synonymous with change 
• A strong sense of urgency and the ability to jump on client requests as they come up 
• A mentality of “the customer comes first” and a willingness to go the extra mile to prove it 
• Ability to travel as needed to ensure adequate on-site interaction with the client 

This is a full-time, remote contractor role open to candidates based in the Middle East region.

About Us

Our team has adapted to a hybrid work environment, and work collaboratively both in our Austin office and from home. Despite many of our team members being in different locations and time zones, we're putting in the effort to make sure that our people are connected, cared for, and supported so we can all participate in building a culture that stems from a shared purpose.

About the Role

• ● Own the client relationship in full, anticipating customer needs through a deep understanding of their business goals, and exceeding client expectations by offering imaware™ product and services solutions
• ● Work closely with the Product and Sales teams to launch, manage, and scale partnerships
• ● Proactively drive weekly/monthly/quarterly business reviews with partners to discuss performance and report on KPIs including Net Promoter Score, Customer Retention Rate, Monthly Recurring Revenue, Client Lifetime Value, etc.
• ● Work with Data & Finance counterparts to build business models and perform analyses to understand trends, provide actionable insights, and track success to ensure we are driving towards the best possible outcome

Minimum Requirements

• ● 3-5 years of professional experience in customer-facing roles as an independent owner and manager of numerous client relationships
• ● Finely tuned prioritization and organizational skills, with a track record of handling multiple tasks simultaneously, maintaining focus, and adapting to a variety of challenges and tight timelines
• ● Excellent written and verbal communication skills, particularly in detailing processes and procedures, while successfully managing expectations of various internal and external teams
• ● Ability to make thoughtful, actionable recommendations under minimal structure and direction, and quickly build consensus with internal and external stakeholders

Preferred Qualifications

• ● Experience working in a startup environment and contributing to early process creation
• ● Experience and/or extensive knowledge of health, fitness, or wellness industries

Billing Phone Specialist

Location: Remote in US

Office location: REMOTE US

SCHEDULE: Mon – Fri, 8:30am-5pm PST

Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life.

This inidual will be on the front-lines responding to a variety of clinician and patient billing related inquiries. The inidual will be expected to work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.

What you’ll do:

• Be well-versed in all Invitae processes and policies to respond clearly to high volume billing inquiries
• Maintain appropriate response time in various communication platforms (Example: phone calls, chats, emails, portal inquiries, etc)
• Identify issues and suggest potential improvements
• Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
• Maintain an assigned schedule, and be flexible with daily schedules when business needs change.
• Effectively communicate, resolve, and document billing related inquiries
• Participate in projects that extend beyond your day to day to stretch you to think outside the box

What you bring:

• Exceptional attention to detail and organizational abilities
• Outstanding customer service/phone communication skills and ability to complete a high volume of calls
• Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.
• Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond
• Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment

Preferred skills:

• Bachelor’s degree
• 1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college
• Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
• Bilingual a plus

Please apply even if you don’t meet all of the What you bring requirements noted. It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyways.

Join us!

At Invitae, we value ersity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Customer Success Manager (CSM) 

We believe that a great customer experience starts with people. At Playvox, we are a customer-first organization. The Customer Success Manager is focused on securing healthy long-term adoption and relationships with an assigned portfolio of customers, as well as the ongoing growth and expansion of their accounts. This is a role for someone who is both forward-thinking, practical and has a passion for helping customers.

Responsibilities:

● Manage a full account portfolio and relationships with customers to drive long-term adoption

● Serve as the primary point of contact and manage the customer communication by proactively engaging with customers: conducting status calls, communicating via email and chat, and conducting formal business reviews with cross-functional teams

● Cultivate a trusted advisor relationship with stakeholders and executive sponsors

● Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs

● Maintain overall health of accounts to ensure account success and growth

● Collaborate with the Sales and Onboarding team to assist in implementation of new customers

● Collaborate with technical support to assist in triaging customer technical issues or product questions

● Identify opportunities and drive expansion within current accounts to continue to provide

exceptional value to customers

● Conduct ongoing customer training

● Present product demonstrations

● Support customers and solve problems for specific and inidualized use cases

● Strong understanding of the Playvox platform and similar SaaS solutions within the contact center industry

● Serve as the voice of the customer to drive improvement across all areas

● Forecast revenue and meet personal quarterly and annual goals

Requirements

● Bachelor's degree in a business-related or technical field

● 5+ years of B2B client-relationship management experience in software/technology, preferably in contact center industry

● Knowledge of customer success processes and best practices

● Ability to manage multiple priorities and tasks; proven strong organizational skills in a high-

growth environment

● Ability to be a subject matter expert within the product and lead customer-facing conversations

● Ability to identify opportunities for growth and expansion and manage a sales cycle

● Excellent written and verbal communication skills

● Strong attention to detail, both written and verbal

● Full fluency in English

● Fluency in Spanish or Portuguese is a plus

Playvox embraces ersity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Title: Customer Experience Agent

Location: Remote, USA

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

You’ll be a good match for the role on our customer support team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to e in and join the hustle.

• Weekend availability required

Responsibilities:

• Respond to customer inquiries across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communications
• Resolve issues in a personalized, accurate and timely manner
• Build long-term relationships with our customers by offering advice related to products and services
• Become an expert in all things hims & hers products and offerings and maintain up-to-date knowledge in a fast-changing environment
• Complete trainings and up-trainings as-needed
• Maintain highest level of discretion when dealing with customer issues
• Strive to meet and exceed structured performance targets
• Report on customer trends and feedback
• Complete occasional overtime when needed by the business to maintain SLAs

Experience and Skills:

• 2+ years work experience
• 1+ year experience in a customer-facing support role
• Ability to balance attention to detail with efficient execution in a fast-paced environment
• Excellent problem solving and communication skills with a high attention to detail and quality
• Experience working in multiple systems and successfully navigating multiple sources of information
• Possesses a customer-first, eager-to-help approach
• Ability to demonstrate strong writing skills, spelling and grammar
• Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team
• Willingness and ability to work non-standard business hours, including weekends, evenings & holidays

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Join the Dynata team as a part-time telephone interviewer in our Virtual Call center!

*Hours of operation for this center are as follows:

Monday - Friday 6am-4pm PST

Saturday 8am-3pm PST

As a telephone interviewer you will be responsible for conducting surveys over the phone as well as recording the responses you receive with accuracy. There are NO sales or collections.

Telephone interviewers make a base wage of $11 an hour. Additionally, they can earn an extra $1 an hour if they speak Spanish or French.

Dynata offers flexible part-time hours and personalized schedules for telephone interviewers within our operating hours. Shift times may vary.

Job Requirements

• Ability to read, write, and speak English fluently
• Ability to read, write, and speak Spanish fluently is a plus
• Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform.  Typing speed of 30 wpm while maintaining accuracy is preferred.  
• Ability to sit and type for majority of shift. 
• Must be at least 18 years or older

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other recommended requirements for this position:

• Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
• 8 GB of RAM
• Quad Core Processor
• Most recently updated version of Chrome browser
• Ability to download software to the computer
• A personal email address capable of receiving files
• 10 Mbps download internet access speed
• Direct plug in wired access to the data connection
• Direct plug in access for power for computer or laptop
• USB or other WIRED headset with mic (No Bluetooth)
• Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the ersity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

Claims Support Supervisor

Remote

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

As our Claim department continues to grow, we are looking to add a dedicated Claim Support and FNOL Supervisor to our team! As a Claim Support Supervisor, you will be responsible for day-to-day operations as well as the efficiency and productivity of your respective team. You will hire, plan, schedule, and administer resources that are required to meet/exceed service and support expectations.

This is a critical role for us and our team is passionate about delivering outstanding support, and we need your help to continue to meet our customers’ home insurance needs.

A day in the life could include:

• Working with other leadership staff to develop strategies to provide the best service to our external and internal customers
• Facilitating coaching and mentoring sessions with employees regarding adherence, feedback, opportunities for improvement and enhancing job knowledge
• Maintaining accurate employee records, vacations, absences, and personal time and being timely in addressing an employee’s lack of adherence
• Handling calls and customer escalations, removing roadblocks, collaborating with others and working issues
• Ensuring accurate and timely reporting of inidual and team metrics
• Responsible for reviewing data to understand current state and proactively plan for short and long term changes
• Preparing and maintaining documentation and job aids
• Managing recurring audits to ensure adherence to compliance requirements and best practices

I’ve got the skills but do I have the necessary ones?

• 2+ years of supervising experience, preferably within the insurance space
• Understanding and experience handling property claims
• Excellent technical proficiency and experience working with tools such as Slack, GSuite, CRM systems, Excel, and beyond
• A strong track record of leading and empowering a strong-performing team
• Ability to thrive within a flexible environment with evolving priorities
• A natural communicator who can effectively work with all departments and teams at Kin

Licensing Requirements

• You will be expected to get your 620 license; Kin will provide this opportunity + licensure.

Catastrophe Requirements

• All Claims employees are expected to be available in the event of a catastrophic event. Overtime and weekend shifts required.

Oh, and don’t worry, we’ve got you covered!

• Medical, Dental and Vision Insurance
• Flexible PTO policy
• Very generous equity options and 401K
• Parental Leave
• Continuing education and professional development
• Disability and Life Insurance
• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

Livestorm is hiring a remote Customer Success Manager - Intern. This is an internship position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Livestorm - Build strong relationships with your audience through webinars and video meetings.

Katmai is building the future of remote work, play, and social engagement. We make technology that brings the collaboration and cadence of being in-person to the remote workflow.

The Katmai team spans from Alaska to The Netherlands, making stops along the way. We are a fully remote team that works inside our own product; call us biased, but we think it is awesome.

Katmai was created to improve the quality of collaborating remotely. Our technology brings new life to work, play, and socializing over video and audio on your computer. We have created immersive technology that gets us one step closer to feeling like we’re in-person.

Help build the future of remote work while experiencing it in real-time.

Our primary time zone is EST, but we have found a pulse to accommodate the 10 hours of time zones that we currently span. Jobs at Katmai are fully remote, and our future off-site plans are continually evolving. At Katmai, everyone has a voice. We work in cross-functional teams, in an Agile environment.

We work inside of the Kamtai Virtual Office.

At Katmai, we think of our clients as our #1 priority. Their success is our success. As the first Customer Support specialist joining our Early Access program, you’ll be a part of our founding team to help shape our CS function from the ground up. In this role, you will help ensure our customers’ needs are met, their issues are resolved, and their overall experience with Katmai is nothing short of stellar.

Reporting to the VP of Customer Success & Operations, we’re looking for a growth-driven, results-oriented, customer-focused inidual who is passionate about emerging tech and building and leading best-in-class Customer Support functions.

We are focused on creating a erse and inclusive work environment so that all of our team members can thrive. We welcome kind and brilliant people to our team, from wherever they come.

As a Senior Customer Support Specialist, you will:

• Drive the establishment of Katmai’s best-in-class Customer Support department, develop & implement full internal SOP’s
• Serve as the first point of contact to customers through tickets, emails, chats and phone calls and lead overall ownership of the support channel.
• Ensure all customer inquiries are responded to within the designated SLA
• Become a product expert and provide technical and product support to customers; Serve willingly on behalf of our customers to test and explore product issues while collaborating with the engineering team
• Help strengthen the core set of Katmai knowledge base support articles, and educate/empower our customers to become better Katmai users
• Be a customer advocate, identifying product strengths and weaknesses based on daily customer interactions, and effectively communicate them internally
• Work cross functionally to create seamless customer escalation channels
• Create a feedback loop with the Product team to ensure that documentation reflects what customers are looking for.
• Create and organize support content that is both educational and engaging
• Recognise common complaints & identify opportunities to improve these areas
• Provide weekly/monthly/quarterly reports to VP of Customer Operations and other key stakeholders
• Be a key player in shaping the future of the Customer Success & Operations team

What you bring to Katmai:

• Minimum 3 years of customer support experience, preferably at early-stage, high-growth SaaS organizations (even better if you have built out this function before!)
• A proven self-starter: you are excited to take a lead in building out Katmai’s Customer Support functions, you can work without supervision and are driven to lead projects independently.
• Thrive on working customers to solve their challenges and problems and are comfortable communicating across all platforms
• Strong communicator (with both tech and non-tech audiences), collaborator, and team player.
• A curious and savvy technology user who is detail oriented with documentation and communication
• Strong listener with deep empathy
• Experience with building robust processes at scale
• Comfort with ambiguity: experience adapting in rapidly changing environments and contributing to an evolving CS & Sales department

Katmai is committed to offering a comprehensive portfolio of employee benefits designed to support the health and wellbeing of you and your family. Benefits vary by location and include:

• 100% Company Paid Medical, Dental, and Vision Coverage
• Vacation, Sick Leave, and Holiday Pay
• Short-term Disability and Life Insurance
• Employee Assistance Plan
• 100% Remote Work

Customer Support Representative

US

OPERATIONS – SUPPORT

FULL TIME

TREECARD

We’re harnessing the power of the people to help solve climate change by democratizing the ability to live sustainably.

Check out our first product: a real wooden debit card that plants free trees as you spend

We’re the kind of green that doesn’t wash off, and so our customers have already planted thousands of trees just by using their Treecard. Come help make sustainable living accessible for everyone.

MAKE A REAL IMPACT

As a mission-driven startup entering a hyper-growth stage, Treecard not only offers an environment for huge personal growth but an opportunity to leave a legacy we can be proud of.

We’re striving to build the largest and most engaged eco-focused community and a worldwide organization people can trust. We need people who can’t wait to jump in and help scale our impact together.

DO THE BEST WORK OF YOUR LIFE

• We’re powered by Ecosia, the search engine that has planted over 130M trees to date and has over 30M monthly active customers.
• We’ve also raised $26M to date and have a growing user base, with 40% of all sign-ups being referred by a friend or family. We are backed by EQT, Worldfund, and Seedcamp— the original investors of Transferwise and Revolut.
• We’re set up for success, racing forward, and swinging beyond the fences. We are here to do the best work of our lives, and together, we hope you are too.

THE ROLE

• You’ll be the face of Treecard to our members who have questions, problems, feedback, and compliments!
• Actively responding to inbound support requests to help solve customer problems via our email, online chat, and social DM channels.
• Championing Treecard’s mission, values, and community spirit with every conversation.
• Supporting the operations team to ensure our macros, help articles, and CRM are up-to-date and easy to use.
• Efficiently and thoroughly escalating issues cross-functionally to ensure quick and high-quality support interactions for our customers
• Collaborating with the team to test new ideas that will drive outstanding customer satisfaction.

SOUND LIKE YOU?

• You are a problem solver, willing to roll up your sleeves and jump into any situation to drive improvement and resolution.
• Your excellent written communication skills make people feel heard and take the sting out of tricky situations.
• You thrive in a fast pace work environment, love multitasking, and are able to prioritize efficiently.
• You are driven by customer happiness, ready and willing to go the extra mile to put a smile on someone’s face, and are able to quickly adapt/respond to different types of characters, even with escalated customers.
• You are a self starter with a growth mindset is one of your core personal values. You constantly seek feedback to improve yourself and those around you.
• You are watching the climate crisis unfold with real concern and looking for an opportunity to e in and make a difference
• Ready and willing to work as part of a fully dispersed (remote) team.

NICE TO HAVE

• Previous startup experience
• Previous support experience

BENEFITS

Taking Care of Your Future

• Competitive hourly rate**:** $20-30 per hour
• **Overtime Rates available
• 100% coverage for medical insurance
• 401(k) plan

Generous Time Off

• 4 Weeks PTO
• Flexible parental leave

Investing In Your Success

• Remote workstation setup
• $1000 annual Wellness and Development budget
• Regular team retreats to national parks, planting sites and nature!

Papier is a VC-backed consumer stationery brand that sells online and ships direct to customers. Papier launched over in the UK in 2015 and has been growing rapidly in the US since launching here in 2018, putting the US on course to become our largest market. Growth has been fueled by over ~$50m of venture funding to date and we are on the verge of securing Series C to help accelerate this still further.

Alongside in-house collections, Papier collaborates with upcoming artists, iconic brands and exciting fashion labels to curate its emporium of notebooks, notecards, diaries, and journals. Our mission is to invite people to uncover the possibility of a blank page.

We recently placed 8th on LinkedIn’s Top 15 UK Startups, and we are now seeking to support and strengthen our progress by building a team on the ground alongside our existing US partnerships.

We are now looking for enthusiastic remote Seasonal Customer Service Representatives to join our Customer Service team for the holidays and help Papier achieve our mission to inspire people to connect with each other more often and in more meaningful ways.

Reporting into the US Customer Service Manager, day to day you will be the friendly face of Papier and the first point of contact for all our customers. Our customer service team is based in-house and has a detailed knowledge of all of our product ranges. They work closely with our Operations and Tech team to ensure everything is running smoothly for customers and that we are proactive in our communication when there are any issues.

You’ll be a great communicator who has an eye for detail and can help customers with everything from perfecting a notebook design to tracking down their package. You’ll be willing to go the extra mile to give every customer the best possible experience.

If you are looking for a short-term role that gives you exposure to many aspects of a fast-paced startup, then this role will suit you.

What will you do?

• Provide support to Papier customers via email and live chat
• Carefully follow established procedures to ensure customers get the correct information and a speedy resolution to their issue
• Communicate with other team members, external print partners and 3PLs to answer questions and troubleshoot problems throughout the customer’s journey with us, from their first visit to our website, to their Papier package landing on their doorstep
• Collaborate with design, operations or tech when something is not working or looks incorrect
• Follow the direction of the shift supervisor to prioritize tickets based on what is in the inbox that day
• Customer questions include using the online editor to create personalized gifts for the holiday season, advising customers on how to edit their order and answering questions about the format of each of our products

Requirements

About you

You will succeed in this role if you:

● As a guide, around 1+ years experience in customer service, preferably within an e-commerce business

● A quick learner who is happy to be hands-on and is not afraid to ask questions

● Experience of working within a team to meet SLAs or KPIs and a high standard of engagement with customers

● Excellent written and spoken English

● Knowledge of Zendesk, Freshdesk, Intercom similar customer service software is preferable, but not essential

● Have a quiet working environment at home with access to high-speed internet

Benefits

What will you get?

• Salary - $18 per hour
• Generous Staff Discount
• Flexible remote working
• Friendly and fantastic team!
• 3 paid US Bank Holidays (Thanksgiving, Christmas Day, and New Year's Day)