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About Oneleet

Oneleet is a cybersecurity startup with a mission to revolutionize the industry. It aims to make effective cybersecurity easy and painless for companies by providing a comprehensive platform that helps companies build, manage, and monitor their cybersecurity management program.

Oneleet is backed by top-tier venture capital firms including Y Combinator, and is part of their S22 cohort. The founding team has over 10 years of penetration testing and cybersecurity experience.

Be a part of our team of opinionated rebels and help us create a category-defining company on a mission to reshape the broken and fragmented cybersecurity industry.

Role Description

Do you love creating content? Do you love cybersecurity & SOC 2 + ISO 27001 Compliance? Come help us create content at Oneleet across articles, social, video, & more!

We need someone who has a strong technical background in cybersecurity & compliance. Give us a technical breakdown of the 23andMe hack, explain the most common ways that startups become compromised, create an infographic of the most vulnerable tools & their much more secure alternative.

This role will be completely dedicated to technical writing across our blog + docs, creating content, hosting events, and helping startups become secure & compliant.

Job Requirements

* Strong enough background in cybersecurity you’re able to create “the best article on the internet” for XYZ cybersecurity topic (SOC2, popular hacks, most common vulnerabilities)

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GitLab is hiring a remote Business Development Representative (EMEA - German Speaking). This is a full-time position that can be done remotely anywhere in Europe.

GitLab - A single application for the entire DevOps lifecycle.

Grafana Labs is hiring a remote Strategic Account Executive, EMEA. This is a full-time position that can be done remotely anywhere in France.

Grafana Labs - Composable and open source observability platform.

Stripe is hiring a remote Paid Digital Marketing Manager. This is a full-time position that can be done remotely anywhere in the United States.

Stripe - Online payment processing for internet businesses.

Skillshare is hiring a remote Director of Organic & Brand Marketing. This is a contract position that can be done remotely anywhere in Canada.

Skillshare - An online learning community for creators.

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About Infisical

Infisical is the #1 open source secret management platform for developers. In other words, we help organizations manage API-keys, DB access tokens, certificates, and other credentials across all parts of their infra! In fact, we process over 100M of such secrets per day.

Our customers range from some of the largest public enterprises to fastest-growing startups (e.g., companies like Hugging Face, Delivery Hero). Developers love us and our community is growing every day! Join us on a mission to make security easier for all developers – starting from secret management.

About this role

Infisical is looking for a customer success engineer to help grow Infisical’s customer base and ensure great product/onboarding experience. You will be working closely with our CEO and the rest of the engineering team on:

* Writing informative blog posts and tutorials with the goal to attract new developers and organizations to Infisical.

Overall, you’re going to be one of the defining pieces of our team as we scale to thousands of customers over the next 18 months.

About you

This job will require you to have the following pivotal skills:

* You've written engaging content for developers.

How you will grow?

With this role, you play the defining role in:

* Scaling Infisical to 1,000s of customer over the next 18 months.

Team, Values & Benefits

Our team has worked across transformative tech companies, from Figma to AWS to Red Hat.

We have an office in San Francisco, but we are mostly a remote team. We try to get together as often as possible – whether it's for an off-site, conferences, or just get-togethers. This is a full-time role open to anyone across the globe.

At Infisical, we will treat you well with a competitive salary and equity offer. Depending on your risk tolerance, we would love to talk more with you about the range of options available between the two. For some other benefits (including lunch stipend, work setup budget, etc), please check out our careers page: https://infisical.com/careers.

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Want to help us, help others? We’re hiring! GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.Join us! The GoFundMe team is searching for a Data Science Manager to manage a growing team of data scientists. As a leader on the Data Insights team you will lead and develop a growing team, promote a data-driven culture and help develop and execute data-driven strategies for the organization.Candidates considered for this role will be located in the following location: San Francisco, CAThe Job…* Manage and mentor a team of data scientists, fostering a culture of innovation, collaboration, and continuous learning* Shape and implement a data-driven strategy that aligns with business goals, ensuring the data science efforts directly impact key company objectives* Manage the end-to-end lifecycle of data science projects, from ideation and scoping to deployment and iteration, ensuring timely and successful delivery* Lead the development of advanced predictive models and machine learning algorithms to forecast trends, optimize processes and inform strategic decisions* Guide the organization through the implementation of advanced experimentation techniques, with A/B testing and beyond* Work with product, engineering, marketing and business teams to integrate data science solutions into products and operations, driving cross functional success* Work closely with stakeholders at all levels to scope projects, prioritize tasks, and deliver high-impact data science solutions solutions* Encourage the exploration of cutting-edge data science techniques while balancing the need for practical, business-focused solutions that deliver measurable impactYou…* 7+ years experience as a data scientist or similar role* 2+ years experience managing a team* Proficiency in data science methodologies, including machine learning, statistical modeling, advanced experimentation and causal inference with hands on experience in Python and SQL* Ability to align data science initiatives with broader business goals, translating complex data insights into actionable strategies* Demonstrated success in managing the full lifecycle of data science projects, from conception to implementation, with strong organizational and time-management skills* Familiarity with machine learning methods (regression, classification etc) and ability to translate research into actionable models* Excellent communication skills with the ability to convey complex data insights to both technical and non technical stakeholders* Experience working cross functionally with product, engineering, marketing and business teams to integrate data science solutions into broader business processes* A creative thinker with a passion for using data to solve complex business problems, continually seeking out new methodologies and tools to enhance the team’s capabilitiesWhy you’ll love it here...* Market competitive pay.* Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. * 401(k) retirement plan with company matching.* Hybrid workplace with fully remote flexibility for many roles.* Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.* A variety of mental and wellness programs to support employees.   * Generous paid parental leave and family planning stipend.* Company provided life and disability coverages.* Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.* Learning & development and recognition programs.* “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.* Inclusion, ersity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.* Employee resource groups.* Your work has a real purpose and will help change lives on a global scale.* You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. * We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.* We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of erse backgrounds and experiences. We are committed to providing ersity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The total annual salary for this full-time position is $190,000 - $260,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Inidual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected]. Dedication to Diversity GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.Our ersity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.Global Data Privacy Notice for Job Candidates and Applicants:Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe:We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.For recent company news and announcements, visit our Newsroom. #Salary and compensation

The RoleAs Product Marketing Manager, you will support our go-to-market strategies across Turquoise Health’s growing product suite. We are looking for a Product Marketer who can orchestrate launches internally and externally, support our Sales and Customer Success team with clear and compelling assets and training, and execute valuable competitor and buyer research. The ideal candidate has SaaS Product Marketing experience, with healthcare or revenue cycle strongly encouraged.  Are you ready to help us make healthcare transparent for everyone? Then this is the role for you! We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Building a truly erse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, erse team, we are stronger and better equipped to change the future of healthcare for all.ResponsibilitiesAs Product Marketing Manager, you'll…Most of the time:* Help in the development and execution of go-to-market strategies to bring products and solutions to market through effective launches to capitalize on those opportunities* Work cross-functionally with Product, Sales, and Customer Success to introduce and train on new products and features* Define and communicate the unique value proposition of our products, ensuring clear and compelling messaging across all channels.* Provide competitive and customer insights to the team to inform our roadmap, identify industry trends* Create high-impact marketing materials, including sales collateral, case studies, and other product-related content.* Provide the sales team with the tools, training, and resources they need to effectively sell and position our products RequirementsWhat you bring to the Product Marketing Manager role… * 2+ years of SaaS Product Marketing experience, with healthcare or revenue cycle experience strongly preferred. * Proven track record of executing launches for new products and features* Experience developing and delivering training and enablement programs for channel partners and sales teams* Excellent written and verbal communication skills* Self-starter with a bias toward action who can manage multiple, competing priorities in a fast-paced environment.* Ability to drive cross-functional initiatives and achieve stakeholder buy-in * Experience working in a fast-paced startup environment and comfort within a highly cross-functional role* Communication and collaboration skills across seniority levels and functions SalaryThe salary range for this full-time position is $130,000 - $145,000. Our salary ranges are determined by role and level and reflect the minimum and maximum salary across all US locations (please note: salaries are location agnostic). Within the range, inidual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options. Benefits* Competitive pay with equity options* Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options* Company-sponsored disability & life insurance* Unlimited PTO* 401(k) + 4% Matching* Fully remote work + flexible working hours* $750 work-from-home setup budget * Paid quarterly in-person co-working weeks* Quarterly $150 co-hanging stipend to meet up with coworkers* Monthly $100 health and wellness benefit* Generous paid family leave* Annual $1,200 learning & development stipend#Salary and compensation

The RoleAs the first Product Marketing Director, you will lead our go-to-market strategies across Turquoise Health’s growing product suite. We are looking for a Product Marketing leader who excels at clear storytelling, has the subject matter expertise, and whose superpower is conveying complex ideas in straightforward language. You will connect equally with our Sales and Product teams to tell our story, understand our buyers, and bring our solutions to market each year. The ideal candidate is a healthcare Product Marketer, with Revenue Cycle experience strongly preferred.  Are you ready to help us make healthcare transparent for everyone? Then this is the role for you! We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Building a truly erse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, erse team, we are stronger and better equipped to change the future of healthcare for all.ResponsibilitiesAs Product Marketing Director, you'll…Most of the time:* Develop and execute go-to-market strategies to bring products and solutions to market* Define and communicate the unique value proposition of our products, ensuring clear and compelling messaging across all channels* Collaborate with the demand generation team to create and execute high-response campaigns* Be the persona expert, developing deep market, industry, competitive, and buyer research to translate Turquoise’s products and value propositions to our audience* Create high-impact marketing materials, including sales collateral, case studies, and other product-related content* Provide the sales team with the tools, training, and resources they need to effectively sell and position our products RequirementsWhat you bring to the Product Marketing Director role:* 5+ years of Product Marketing experience in healthcare, with revenue cycle experience strongly preferred* Experience in marketing to stakeholders across the healthcare industry, including health systems, payers, and providers* Proven track record of creating and executing go-to-market plans for new products and features* Experience developing and delivering training and enablement programs for channel partners and sales teams* Self-starter with a bias toward action who can manage multiple, competing priorities in a fast-paced environment.* Proven ability to drive cross-functional initiatives, achieve stakeholder buy-in, and make decisions* Experience working in a fast-paced startup environment and comfort within a highly cross-functional role SalaryThe salary range for this full-time position is $190,000 - $210,000. Our salary ranges are determined by role and level and reflect the minimum and maximum salary across all US locations (please note: salaries are location agnostic). Within the range, inidual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options. Benefits* Competitive pay with equity options* Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options* Company-sponsored disability & life insurance* Unlimited PTO* 401(k) + 4% Matching* Fully remote work + flexible working hours* $750 work-from-home setup budget * Paid quarterly in-person co-working weeks* Quarterly $150 co-hanging stipend to meet up with coworkers* Monthly $100 health and wellness benefit* Generous paid family leave* Annual $1,200 learning & development stipend#Salary and compensation

The RoleAs the first Marketing Operations Manager here at Turquoise Health, you will be responsible for managing and optimizing the marketing automation platform (HubSpot) and other tools as they are added.  You will own the key operational functions of marketing, including data integrity, email deliverability, lead attribution, pipeline reporting, and more. You will work closely with our Revenue Operations and BDR team to ensure that we have airtight processes as we hand off leads to Sales and work together to build our pipeline. You are an analytical problem solver with deep Hubspot experience. Are you ready to help us make healthcare transparent for everyone? Then this is the role for you! We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Building a truly erse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, erse team, we are stronger and better equipped to change the future of healthcare for all. As Marketing Operations Manager, you'll…Most of the time:* Develop and implement automated marketing workflows and processes to improve efficiency and scalability.* Manage the marketing technology tools, including marketing automation platform, chatbot, Salesforce integration and more* Optimize email performance and deliverability through industry-accepted best practices* Utilize analytics tools to extract insights from marketing data and drive data-driven decision-making. Work with management to define KPIs, create reporting, and analyze campaign performance* Create recommendations to improve campaigns continuously to support increase in open rates, click through rates, and increase overall conversions of MQLs* Ensure data integrity and accuracy within marketing databases, leveraging data hygiene practices and compliance with data protection regulations* Develop and implement attribution models to accurately measure the impact of marketing campaigns on revenue generation* Support essential marketing operations initiatives such as managing the lead and account lifecycle, lead and account scoring, lead nurturing, segmentation, and data cleansing * Design and properly QA nurture workflows, fully documenting the web and sequence of interactions* Ensure marketing activities comply with relevant data protection and privacy regulationsRequirementsWhat you bring to the Marketing Operations Manager role:* 4+ years of marketing operations experience* Mastery in building out record flow processes in marketing automation systems* Proactive, self-starter with drive to build first-class operations and infrastructure* HubSpot certification or similar experience* Experience with complex revenue attribution tagging, scoring, and modeling for the entire account lifecycle* Strong analytical skills with the ability to interpret data, draw insights, and make data-driven decisions.* Salesforce experience* Excellent attention to details SalaryThe salary range for this full-time position is $125,000 - $135,000. Our salary ranges are determined by role and level and reflect the minimum and maximum salary across all US locations (please note: salaries are location agnostic). Within the range, inidual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options. Benefits* Competitive pay with equity options* Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options* Company-sponsored disability & life insurance* Unlimited PTO* 401(k) + 4% Matching* Fully remote work + flexible working hours* $750 work-from-home setup budget * Paid quarterly in-person co-working weeks* Quarterly $150 co-hanging stipend to meet up with coworkers* Monthly $100 health and wellness benefit* Generous paid family leave* Annual $1,200 learning & development stipend#Salary and compensation

We’re one of the most popular commerce platforms on the web, powering millions of stores, including our own at woo.com. In fact, one in five online stores are powered by Woo, including the Burning Man Marketplace, Bjork’s official store, and the New Zealand All Blacks rugby team’s official store. Built on WordPress, Woo empowers anyone, anywhere, to sell anything. We partner with global technology brands such as Stripe, PayPal, Google, TikTok, Pinterest, Klaviyo and others, integrating their services with Woo to provide all the tools businesses need to run and grow their online stores. As part of the Automattic family, Woo is fully distributed, with no physical offices. The flexibility and autonomy that come with working from home are in our DNA–we provide benefits and resources to support your growth while doing your best work from anywhere in the world. We have a huge footprint, but we’re a small company. That means everyone here has the opportunity to make a visible, profound, and lasting difference while helping the store owners who rely on Woo every day.About the role: The mission of this role is to serve the end-to-end commerce needs of our customers and grow WooCommerce's reach and revenue through our strategic partners. As Partner Marketing Manager, you’ll be the bridge between our technology partners, business development, marketing and the rest of Woo. In this role, you’ll own and manage how these partners are promoted to WooCommerce users using a mix of owned, partner and external channels. You will work directly with top-tier partners to build relationships, define and execute on mutual growth goals, and collaborate on new co-marketing initiatives. You’ll execute on programming directly and with creative and channel specialists within the marketing team.  We have a huge footprint, but we’re a small company. That means everyone here has the opportunity to make a visible, profound, and lasting difference while helping the store owners that rely on WooCommerce daily. .  Responsibilities:* Develop, execute, and manage partner marketing programs and campaigns that align with Woo’s overall objectives, ensuring that all requirements and deadlines are met, including:* Liaise with partners to cultivate strong relationships and a spirit of collaboration. * Setting the right strategy and goals in consultation with partners.* Project management, coordinating with our channel specialists.* Track and measure the impact of marketing initiatives and return on investment, providing data-driven reports to stakeholders.* Collaborate with our business development team to negotiate contractual marketing obligations and MDFs with our partners, demonstrating the value that we bring to the table.* Proactively seek out opportunities for reciprocal marketing from our partners. * Keep an eye on the bigger picture to ensure campaigns are rooted in customer empathy and success, and aligned with Automattic’s holistic interests.Requirements: * Have extensive experience in digital and channel marketing to small and medium businesses, preferably in SaaS, fintech or commerce. * Have experience working directly with channel partners or clients to execute and craft the strategy and messaging behind multi-channel digital marketing campaigns.* Have a results-oriented, analytical approach to marketing.* Possess a comprehensive understanding of digital marketing channels and analytics (email marketing, display advertising, paid search, and content marketing). * Bonus to having hands-on experience with WordPress, Woo or another CMS or commerce platform.* Are an excellent negotiator.* Are a highly proficient multitasker, energized by both strategy and execution.* Are a relationship-builder, with the ability to inspire teams across different functions.* Love bringing order to chaos.* Are inspired by the Automattic creed.* You must be based in NORAM / NAMER region.Salary range: $80,000-$185,000 USD - Please note that salary ranges are global, regardless of location, and we pay in local currency.Read more about our compensation philosophy and benefits. #Salary and compensation

Grafana Labs is hiring a remote Sales Development Representative, Nordics. This is a full-time position that can be done remotely anywhere in Sweden.

Grafana Labs - Composable and open source observability platform.

WooCommerce is the World’s number one ecommerce platform, powering over 3.6M stores online, including our own at woocommerce.com. Built on WordPress, WooCommerce is open source and empowers anyone, anywhere, to sell anything. In fact, one in five online stores are powered by WooCommerce, including Thermos, Nutribullet, and UppaBaby.As part of the Automattic family, WooCommerce is fully distributed with no physical offices. The flexibility and autonomy that come with working from home are in our DNA–we provide benefits and resources to support your growth while doing your best work from anywhere in the world. We have a huge footprint, but we’re a small company with an unparalleled ecosystem. That means everyone here has the opportunity to make a visible, profound, and lasting difference while helping merchants, builders, and our partners that rely on WooCommerce every day.About the role: Our team is looking for a product marketer who can offer both execution and strategic marketing skills to help drive stepwise growth for Woo.You’ll be part of a product marketing team that supports our large community of merchants, builders, and partners. We support our customers by making sure that everything we do is from a customer-centric perspective, whether it’s informing a go-to-market launch with customer research or digging into the data to measure the impact of our work. Responsibilities: * Advocate for the voice of the customer: Develop a deep understanding of our customer segments, identify challenges and opportunities, and form a perspective and execute an action plan for how Woo can better support their success.* Work collaboratively with product, creative, operations, and other cross-functional teams to communicate and drive our product marketing roadmap.* Develop value propositions for our core WooCommerce platform, solutions, and products and produce marketing and enablement content such as content libraries, case studies, website copy, blog posts, and other assets in collaboration with internal and external creative resources.* Conduct research into industries, competitors, customer insights, and product features to develop compelling messaging and positioning.* Own the go-to-market strategy and execution for new and existing products across various marketing channels and the customer lifecycle.* Determine and be accountable to product growth success metrics and other KPIs to measure the impact of work that was done.Requirements:* 5+ years of experience in product marketing or a blend of product management and product marketing roles.* Experience in product-led growth, lifecycle marketing, and/or experience in owning a portfolio of products where you were accountable for adoption, usage, and retention goals. * Proven experience in product marketing with a keen focus on customer understanding and go-to-market support, positioning, extensive customer research, and creating engaging content.* Flexible, cross-functional, and collaborative team player comfortable with a changing remote environment.* Self-driven starter with a deep curiosity to uncover and solve problems.* Ability to manage multiple projects, be proactive, and stay organized.* Comfortable in operating in ambiguous environments where you may have to “build the plane as you fly it.”* Strong in execution, strategy development, and program management.* Experience synthesizing market intelligence and customer data into concise analysis that drives actionable outputs.* Comfortable working with data and insights to drive decisions and understand the impact of these decisions.* Able to travel globally several times per year to execute and attend community events, industry events, and company meetups.* Not required, but a bonus: prior ecommerce platform experience.* Are inspired by the Automattic creed.Salary range: $120,000-$185,000 USD - Please note that salary ranges are global, regardless of location, and we pay in local currency.Read more about our compensation philosophy and benefits. #Salary and compensation

Revenue Operations Manager

Coursedog is looking for a dynamic Revenue Operations Manager to be the strategic backbone of our go-to-market operations. In this role, you will drive alignment across Sales, Marketing, and Customer Success by optimizing processes, enabling data-driven decision-making, and fostering cross-functional collaboration. Your leadership will be pivotal in achieving scale, predictability, and KPI attainment. If you are a proactive problem solver with a passion for operational excellence, this is an opportunity to make a significant impact on Coursedog’s continued success.

Responsibilities & Impact

• Serve as the go-to thought partner to our go-to-market leadership by leveraging data to identify opportunities for process improvement, to foster a culture of continuous improvement, and to equip the company with predictability and scalability.
• Drive alignment on GTM planning and execution towards pipeline, bookings, and renewal goals by facilitating x-functional collaboration. Architecture of various revenue cadences like forecasting, territory plans, pipeline reviews, marketingsales, salesservices, etc.
• Partner with our business systems, SFDC, and the operations teams to ensure the provision and proper configuration of tools necessary for optimal process execution and internal productivity.
• Design and manage the framework for territories, account scoring, and compensation plans to support our growth goals across our new business, expansion, and renewal motions.
• Spearhead pricing strategy in collaboration with Finance, Product, and Sales in order to optimize revenue streams and customer lifetime value.
• Assist in ongoing org planning to ensure we are best leveraging and pursuing resources to actualize our healthy and ambitious growth goals.
• Take our Deal Desk function from 0 to 1 by working closely with our CFO in order to streamline contract management for both Sales and customers and to deploy controls that support broader company goals.
• Collaborate cross-functionally with finance to ensure the reliability of downstream GTM data.

What You Bring

Must Have

• 4+ years experience in revenue operations in a high growth, B2B SaaS environment; ideally vertical SaaS.
• Demonstrated track record designing, implementing, and optimizing processes that facilitate growth and scale at a high-growth Series A to Series D startups
• Extensive experience engaging and owning multiple executive level relationships at once.
• Outstanding analytical and quantitative skills, particularly mastery of Excel/Google Sheets; you’re a model person and can leverage data to provide actionable insights.
• World class project management and problem solving skills: you thrive when confronted with an ambiguous or unstructured business challenge and can craft a clear, timeline-oriented path to resolution.
• Strong familiarity with SFDC and other GTM tools like Outreach, Gong, Clari, UserGems, etc.
• Bias towards action and proven excellence in an extremely fast-paced environment.
• Grit: you embody an ownership mentality and take immense pride in getting the job done in service of the team!

Nice to Have

• SFDC administration capabilities and/or certification
• Tableau experience

Working at Coursedog

Benefits

• Healthcare: We pay 99% of your medical, dental, and vision coverage and 75% of the premium for your spouse and/or dependents
• Retirement: We offer a 401k plan on day one of your employment.
• Paid Time Off: We value work-life balance and provide a high amount of autonomy. In service to this, our Paid Time Off policy has no annual limit.
• Remote-First: We value flexible working hours over set hours, results over number of hours, and asynchronous communication focused on transparency over need-to-know access.
• Equity: You’ll be contributing to the team’s success, so you deserve to share in it. Every employee on our team gets a meaningful equity allocation.
• Parental Leave: To help support new parents in the workplace, we offer 6 weeks of paid parental leave.

Diversity, Equity, and Inclusion

Coursedog is an equal opportunity employer committed to hiring a erse workforce at all levels of the organization and creating an inclusive environment for all.

We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. We draw strength from our range of interests, backgrounds, and perspectives

We strongly encourage applicants from all backgrounds to apply.

All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. On your application, you will be prompted to inform us If you need any accommodation during this process.

About Coursedog

Our mission is to break down barriers to opportunity for students.

Coursedog’s founding story is rooted in the desire to help students achieve their highest goals. In 2018, Coursedog’s co-founders and then college students, Justin Wenig and Nick Diao, were frustrated by how difficult it was to get into the classes they needed to graduate on time. After speaking with higher education provosts and registrars to better understand how academic scheduling works, they came away with a vision that permeates the company today.

Coursedog has raised $113M total capital as a remote-first, hyper-growth startup currently backed by JMI Equity, and with past investments from YC and First Round Capital. We were recently ranked in Forbes top 500 US startup employers and our employee engagement scores rank in the top 5% of tech companies.

About Coursedog

Our mission is to break down barriers to opportunity for students.

Coursedog’s founding story is rooted in the desire to help students achieve their highest goals. In 2018, Coursedog’s co-founders and then college students, Justin Wenig and Nick Diao, were frustrated by how difficult it was to get into the classes they needed to graduate on time. After speaking with higher education provosts and registrars to better understand how academic scheduling works, they came away with a vision that permeates the company today.

Coursedog has raised $113M total capital as a remote-first, hyper-growth startup currently backed by JMI Equity, and with past investments from YC and First Round Capital. We were recently ranked in Forbes top 500 US startup employers and our employee engagement scores rank in the top 5% of tech companies.

Department

Revenue Operations

Employment Type

Full Time

Location

Remote

Workplace type

Fully remote

Compensation

$130,000 – $170,000 / year

Title: Sales Operations Manager

Location: United States of America

Job Description:

At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass.

Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn’t—and why.

YOUR TEAM

The Sales Operations Manager at Nuna plays a pivotal role in supporting the growth of Nuna. This critical role involves streamlining sales processes, maintaining precise CRM workflows, and delivering actionable sales insights.

Reporting directly to the VP of Sales, the role demands a meticulous, proactive professional who thrives in a fast-paced start-up environment. A significant focus will be on ensuring the sales team stays on task, managing follow-ups, and meeting deadlines. Comfortable interacting with executive teams and a knack for multi-tasking are essential paired with proven ability to drive sales efficiency and effectiveness within a SAAS or healthcare setting.

YOUR OPPORTUNITIES

CRM Management

• Maintain and update the HubSpot CRM system to ensure accurate data entry and efficient sales pipeline management, developing and enforcing data integrity standards and best practices including pipeline and contact management
• Create and manage automation workflows and sequences to improve sales efficiency

Sales Analytics and Reporting

• Generate and analyze sales metrics to identify trends, opportunities, and areas for improvement
• Prepare regular sales reports and dashboards for the VP of Sales and other stakeholders

Process Improvement

• Identify and implement improvements to sales processes to enhance efficiency and effectiveness
• Develop and document standardized sales procedures and workflows

Sales Meeting Management

• Recap sales calls and meetings, ensuring appropriate notes, action items, and next steps are captured in the CRM
• Monitor follow-ups and ensure timely completion of assigned tasks

Sales Operations Leadership

• Lead sales operations meetings, ensuring all parties are completing their inidual tasks as assigned
• Coordinate and schedule sales meetings, demos, and training sessions

Sales Support

• Assist the sales team with day-to-day operations, including managing sales documentation and preparing sales materials
• Assist with lead mining efforts as needed using tools like ZoomInfo, LinkedIn Sales Navigator, and Definitive Healthcare

Cross-functional Collaboration

• Work closely with marketing, product, and customer success teams to ensure alignment and support for sales initiatives
• Provide feedback and insights to other departments to improve the Nuna App and its market positioning

QUALIFICATIONS

Required Qualifications

• Bachelor’s degree in Business, Marketing, Health Administration, or a related field (MBA preferred)
• 5-7 years of experience in sales operations, sales support, or a similar role within a SaaS or healthcare environment
• Advanced expertise with HubSpot CRM, including pipeline and contact management, and automation (workflows and sequences)
• Strong analytical skills, organizational skills, and attention to detail
• Excellent communication, facilitation, and interpersonal skills with experience recapping sales calls and leading sales operations meetings
• Ability to work independently, manage multiple projects simultaneously, and adapt to a fast-paced, start-up environment with an ability to pivot and multi-task
• Self-motivated with a drive to succeed in a fast-growth tech start-up
• A passion for improving healthcare and patient outcomes is a must

We take into account an inidual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $96,000 to $117,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.

Who is Risk Labs?

Risk Labs is the foundation and core team whose mandate is to build and grow the Across protocol ecosystems.

What is UMA?

UMA’s optimistic oracle (OO) can record any verifiable truth or data onto a blockchain. UMA Purpose: UMA is the canonical source of truth that blockchains use to verify real world data. UMA Vision: UMA enables any verifiable truth to be recorded on-chain, trustlessly.

What is Across?

Across is a cross-chain bridge for L2s and rollups secured by UMA’s OO. Across’ purpose: Across is to fulfill crypto’s potential by making blockchains more usable, more accessible and more efficient. Across’ Vision: Intents are the standard in x-chain interoperability, and are settled by Across.

The role

We’re looking for a Technical Business Developer Manager to join our team. You will have the opportunity to work closely with our product and engineering team to grow the Across and UMA ecosystems. This role will be essential to bringing integrations, partnerships, adoption, and growth to the protocols.

Responsibilities

• Relationship management: Build and promote long-lasting relationships by understanding customer needs, providing tailored solutions, and resourcefully triaging within the team when needed before and after the integration.
• Technical Evangelism & Outreach: Act as an Across evangelist by attending industry events, delivering compelling presentations (from CEOs to fellow engineers), and publishing insightful content. Engage in community outreach and developer advocacy to expand Across’ reach and create a positive builder experience.
• Partner Solutions: Use deep technical knowledge to explain all aspects of the product and protocol needed to convey Across’ value adding solutions. Collaborate with internal and external engineering teams to reach the best outcome.
• Operational Ownership : Create, build, and nurture the playbook and systems needed to grow a pipeline of integration leads.
• Feedback and Continuous improvement: Actively engage partners throughout the sales lifecycle to collect product feedback, communicate updates, and keep them warm for future opportunities.
• Marketing Analysis: Conduct market analysis to identify emerging trends within the DeFi and broader crypto space, and apply these insights to optimize our partner and integrations strategy.

Requirements

• 3+ years of experience in a BD, sales, or solutions engineering role, preferably in software or protocols
• Strong networking, communication, and presentation skills
• Data driven mindset with exceptional ability to use analytical skills to hit KPIs
• Ability to convey complex concepts to various audiences with speed and influence
• Experience working with DAOs, protocols, and other web3 entities
• Excellent time management and ability to maintain multiple tasks and client needs effectively
• Willingness to travel
• Technical proficiency with relevant software tools or platforms in the DeFi/Web3 space.

Compensation and Benefits

• Across’ pay packages include competitive salaries & substantial token options (in $UMA and $ACX). You may be able to vote with your token allocation, participate in the governance and and earn rewards over time as well.
• Salaries range from $100-160K base salary
• Philosophies for a culture that show we care: Take vacation when you need it, family care, training and development (just to name a few).
• 100% remote, which means we encourage you to create the work environment that you thrive in.

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. Risk Labs, the employing entity, is an equal opportunity employer and is dedicated to erse, inclusive, and authentic workplaces. So, if you’re excited about this role but your past experience doesn’t perfectly align- we encourage you to apply anyways. We value you taking the chance. Risk labs will not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our values:

1. We value each inidual’s right to economic freedom.
2. We value openness, honesty, and directness.
3. We value integrity.
4. We value iterative learning.
5. We value taking smart risks.
6. We value creating an environment where everyone “does their best work”.

Why do we love working at Risk Labs?

We are a group that’s aligned with the ethos of the crypto industry and doing our best to make an impact for the industry and world at large. You’ll succeed with Risk Labs if you’re a self-starter, kind, adaptable, and passionate about making an impact. Risk Labs is a values driven team that strives to create an environment where we can do our best work, and succeed. We’re building products that we believe in, and continuing to strive for innovation and growth. Both personally and professionally we support each other to create a happy, healthy, and inspired team vibe, so we can remain motivated to build things the world needs and loves. We take pride in the fact that we are at once family-friendly as well as nomad-friendly.

UMA’s optimistic oracle is a decentralized truth machine for Web3- yes, that’s a bold and very exciting statement. We’ve built a solid foundation, in terms of the team, the technology, and the products, and the road map ahead is one full of exciting technical challenges, growth, and telling our story to the world. Across is forging the path for intents-based solutions and settlements, creating an interoperable world where DeFi is seamless. We’ve grown from an early bridge, to a market leader, and won’t stop innovating and building. We have big dreams, and a team excited to bring them to life.

Still want to know more?

• Our team blends a mix of highly-sought engineers, and a erse business team to showcase their high quality tech. Our international and fast-growing team includes a erse background of experiences and has drawn world class talent. We have a great network of supportive investors from groups like: Placeholder, Blockchain Capital, Bain Capital, Coinbase, Dragonfly… to name a few.
• Teammates take the time off that they need and support each other to be their best selves- we care about your wellness.
• You will not get bored with Risk Labs. We are constantly developing, building, experimenting and evolving. Yes we try to allow people to focus on their specific product areas, but things are always shifting and evolving. There’s no right answer and we’re all just doing our best!

Audience Operations Associate

United States (remote)

Growth

Full-time

Remote

Hey there! Were Morning Brew- a bunch of smart, dedicated people focused on disrupting and redefining the traditional business news landscape. We are looking for an Audience Operations Associate to join our team.

It’s our goal to make the business world more engaging for the modern business leader. How? By giving our audience the news they need in a way they actually enjoy. Across newsletters, podcasts, events, and even more, we’re building something special.

Want in? Read on.

Overview

Morning Brew is looking for an Audience Operations Associate to join the Audience Team.

Heres what youll be working on:

As an Audience Operations Associate, you will play a crucial role within our marketing team by executing and optimizing digital campaigns within our marketing automation platform. You will work closely with the Audience and Rev Ops team(s) to ensure campaigns are launched on time, meet campaign goals, and contribute to overall marketing success of our partners.

Responsibilities:

– Execute digital campaigns within a marketing automation platform, including email and web display messaging.

– Build and manage email templates, segments, and automations.

– Monitor campaign performance and provide regular reports on key metrics.

– Optimize campaigns based on performance data to improve results.

– Collaborate with the revenue team to develop and execute campaign strategies.

– Stay up-to-date on the latest Iterable features and best practices.

– Assist with data hygiene management and list maintenance.

– Monitor and provide regular updates on growing audience segments and develop plans for audience activation.

– Analyze audience engagement and refresh lifecycle initiatives to improve retention.

Qualifications:

– Bachelors degree in marketing or related field.2+ years of experience in marketing operations, data or related fields.

– Proficiency in Iterable or other marketing automation platforms.

– Strong analytical skills and attention to detail.

– Excellent organizational and time management skills.

– Ability to work independently and as part of a team.

Preferred Qualifications:

– Experience with A/B testing and campaign optimization.

– Knowledge of HTML.

– Experience with data analysis and reporting tools.

COMPENSATION$65-70k

*Final offers for this job will be made within the parameters of the salary range provided, commensurate with experience. Total offer package to include benefits highlighted under our perks section below.

WHAT ELSE ARE WE LOOKING FOR?

Character and integrity rank pretty high on the list. Our team is guided by our core values:

HOW WE TREAT EACH OTHER

Respectful Candor: We believe that engaging in timely, constructive, and open discourse is an act of respect that makes for a more transparent and productive work environment.

Empathy: We establish a strong partnership of trust with our co-workers and partners. We build human connections in order to understand each other.

Inclusivity: We strive to celebrate and welcome people of erse backgrounds and cultures. Differing perspectives help us make better decisions and have more fulfilling experiences.

HOW WE TREAT OUR WORK

Curiosity: We learn every day through deliberate inquiry and exploration. We re-examine assumptions to be a better company, offer better products, and become better colleagues.

Accountability: We celebrate our successes and own our failures. Taking responsibility for our actions allows us to learn from our experiences.

Bias Toward Action: We know speed matters in business so we embrace quick and calculated risk-taking. We understand that many actions are reversible and therefore we are solutions-oriented, even when facing obstacles and challenges.

Challenger Mentality: We dont allow ourselves to be comfortable with our success. We are hungry to become the best and create more value for our audience.

Clarity of Purpose: We understand the why” in our work, which helps us to operate at our highest level of performance and efficiency.

PERKS

While being surrounded by a bunch of cool people who look great in crewnecks is its own reward, we have plenty more to offer:

Unlimited PTO:And by unlimited, we mean absolutely unlimited.

Brews Brand-New HQ:Pick an adjustable standing desk or cozy corner and load up on free coffee (duh) and snacks at our new two-story office space in NYCs Flatiron District.

401(k) employer match:We want to help you prepare for the future, now.

Premium health, vision, and dental plans:Your health matters!

Mental health benefits:Personalized plans and programs to promote your mental well-being.

Extra help when you need it:Including a care concierge, plus free access to One Medical and the Calm app.

Family planning:Want to join #brewparents? Generous paid parental leave and fertility coverage for eligible employees.

Employee Resource Groups:Black Coffee, LGBTQ Brew, AAPI Brew, Cafe Con Leche, and Grounded

Gym and workout class reimbursements:It pays to be healthy.

Annual learning credit:Want to learn something new? We’ll reimburse you.

Morning Brew is deeply committed to fostering a transparently inclusive workplace environment, and people of color, women, people with disabilities, veterans, and LGBTQIA+ candidates are strongly encouraged to apply. Our company-wide mission is to reach very erse audiences, and so, we are committed to having teams and leaders that reflect this mission.

About the roleWe are looking for our next Territory Manager to target our SoCal Territory in all verticals. This is an opportunity to play a key role in building a business and making a direct impact on top-line revenue growth and expansion. How you’ll spend your time:  * Strategically developing a territory plan for a targeted list of accounts in Salesforce leveraging best-in-class sales technology including marketing automation, buyer intent signals, pipeline analytics, and more!* Generating new business pipelines primarily by cold prospecting through partner collaborations, social communication, email, and phone calls.* Form strategic sales plan to target use cases within industry verticals.* Taking a customer through the full lifecycle of an opportunity including qualification/ discovery, demo (in partnership with a Solutions Engineer), building relationships within an organization, proposal, negotiation, close, and expansion.* Being an advocate for our customers. Actively listening to understand their goals and share these potential opportunities with our product team.* Leveraging sales enablement tools to effectively measure activities and develop best practices. Continuously refining and improving sales activities.* Consulting and advising our customers on best practices for their use cases on the LogicGate platform.* Deliver world-class customer service in every customer interactionWe get excited about you if you have: *  3+ years of SaaS quota-carrying sales experience selling and expanding deals in primarily to mid-market accounts* Demonstrated success and commitment to pipeline generation * Maintain a proven record of consistently exceeding quotas* Are passionate and desire to learn about the GRC landscape * Experience building last relationships and proven ability to influence at all levels * Minimal travel may be required for this positionAt LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages. The anticipated base salary range is $105,000-$120,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as candidate's qualifications, skills, competencies and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.LogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace.These include: competitive variable plans, equity grants, paid time-off, ongoing learning stipend, paid parental leave, 401k matching, health, vision, and dental insurance, accident and life insurance.Total Rewards Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, our internal Mentorship Program, and annual Continued Education Program. Our CultureDEIB is a priority for us at LogicGate - it is at the foundation of all of our core People programs, activities, and business practices.  We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging. LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.Learn more about our culture here.Excited about LogicGate but not familiar with GRC? That’s ok — a lot of us weren’t familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here’s what you need to know:* GRC stands for Governance, Risk, and Compliance* GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. * GRC is a huge market and growing fast. It’s a $35 billion industry today, and predicted to grow to $64 billion by 2025. A lot of opportunity!At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages.  #Salary and compensation

The RoleThe Principal Product Manager for Predictive (AI) will lead the strategic direction, development, and execution of some of our core AI-driven product offerings. This role is crucial in defining and realizing our product vision while working closely with cross-functional teams to deliver innovative solutions that address our customers' changing needs. Your expertise in data, applications, and AI will enable us to transform data into actionable insights, delivering exceptional value and driving business growth for our B2B sales and marketing solutions. You will play a key role in transforming groundbreaking ideas into impactful products, collaborating with industry leaders and stakeholders to craft compelling product value propositions. Ultimately, you will lead the creation of next-generation AI-driven products that redefine the future of sales and marketing.Responsibilities & Accountabilities* Define and articulate the product vision and strategy for our Predictive (AI) capabilities, aligning with the overall product vision, company goals and market trends. Identify new market opportunities and develop business cases for expanding product offerings.* Develop and manage a comprehensive product roadmap, prioritizing features and enhancements based on customer feedback, market research, and business objectives. Ensure timely delivery of product milestones in collaboration with engineering, design, data science teams and go-to-market teams.* Engage with customers to gather insights and understand their needs, pain points, and use cases. Act as the voice of the customer by conducting discovery sessions, analyzing industry trends, and integrating insights into the product vision. Ensure the product aligns with customer needs and market demands.* Collaborate with users, customers, sales, support, and internal teams, like the data science and analytics teams and other product application teams, to collect and prioritize product requirements. Develop comprehensive use cases to guide engineering and UX teams. Facilitate effective communication and collaboration across departments to drive product success.* Establish and monitor key performance metrics to assess product performance and user satisfaction. Utilize data-driven insights to make informed decisions and iterate on product features and strategies.* Act as a thought leader and evangelist for Predictive (AI) products, representing the company at industry events and engaging with external stakeholders.Performance Measurement* Lead the development of products that consistently meet and exceed customer expectations by incorporating customer feedback and market research into the product lifecycle.* Adoption rate of new features and the level of engagement with the AI-driven products among existing customers.* Analyze the success and utilization of AI features through metrics such as user engagement, retention, and feedback.Educational and Experience Requirements* Bachelor's degree in Computer Science, Engineering, Data Science, or a related field; MBA or advanced degree preferred.* 10+ years of experience in product management, with a focus on SaaS and AI-driven solutions.* Strong understanding of predictive analytics, machine learning, and AI technologies.* Experience in B2B sales and marketing solutions is a plus.* Experience in driving innovation and creating market-differentiating features that set products apart from competitors.* Excellent verbal and written communication skills, with the ability to present complex concepts to erse audiences effectively.Competencies and Behaviors* Be a strategic thinker with a deep understanding of applied AI to software-as-a-service and a passion for transforming data into actionable insights.* Have a technical background in AI, machine learning, and predictive analytics, with proven ability to engage deeply with engineering and data science teams.* Subject matter expertise in sales and marketing personas* Passionate about understanding customer needs and delivering exceptional user experiences.* Skilled in gathering and integrating customer feedback to drive product development and iteration.* Strong analytical skills with the ability to interpret data and trends to make informed product decisions.* Capable of presenting and evangelizing product solutions to stakeholders, customers, and industry leaders.Base Salary Range: $185,273 to $271,733. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remoteNotice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy #Salary and compensation

The role: As a member of the Product Marketing team at Newsela, you’ll be an expert on the needs and challenges of our users and district customers, and you’ll use that expertise to inform our Newsela ELA product and go-to-market strategy and position Newsela as an essential solution for our customers and prospects. Reporting to the Director of Product Marketing, you’ll be responsible for differentiating Newsela ELA in the market through buyer and market insights, product requirements, marketing content, and sales enablement efforts. You’ll also partner with colleagues on the Product and Marketing teams to bring new products and features to market with launch and promotional plans that will resonate with our target audiences. You will: Gather and synthesize user, buyer, competitor, and market insights and deliver them as product requirements to inform Newsela’s Product roadmap.Own planning and GTM execution for Newsela product and feature launches. Develop and maintain product messaging and marketing materials that differentiate Newsela’s literacy solution in the market among buyers.Build and deliver enablement materials to ensure Newsela’s externally-facing teams are prepared to effectively deliver our value propositions to customers.Support go-to-market efforts to expand Newsela ELA’s reach in international markets. Why you’ll love this role:You’ll be part of an organization solving real challenges in K-12 education, and the highly visible internal and external materials you develop will have a direct and measurable impact on Newsela’s business. Your work will shape the future of Newsela’s most essential products, which are loved by teachers in all 50 states and multiple countries, and you’ll work to ensure those same products resonate with district decision makers. On any given day you could be collaborating with passionate teammates from Product Management and Design, Sales and Customer Success, Business Development, and of course, Marketing. You will have the opportunity to share insights that improve the Newsela product and the user experience.Your work will directly impact engagement and usage of Newsela products in K-12 classrooms nationwide.Why you’re a great fit:You have a bachelor's degree in marketing, business, or a related field.You’re a collaborative marketer who has been in a B2B Product Marketing role for at least 5 years, ideally with some of that time in K-12 education.You have experience launching new products and features, developing product value propositions, and building and maintaining buyer personas.You’ve created marketing assets that run the gamut from sales enablement resources and competitive battlecards to webinars and product videos, and you love digging into marketing performance data to understand what content and formats resonate most with your target audiences. You’re a natural communicator with excellent written and verbal communication skills, and you can synthesize complex information into a compelling story. You are organized and collaborative, capable of managing complex, interdependent projects and maintaining multiple workstreams.You have a user-centric approach and strong desire to deliver valuable experiences to users and make an impact in K-12 education.Base compensation: $90,000 - $100,000. Total compensation for this role also includes incentive stock options and benefits. This compensation range may be adjusted based on actual experience.  #Salary and compensation

About StatusStatus is building the tools and infrastructure for the advancement of a secure, private, and open web3. With the high level goals of preserving the right to privacy, mitigating the risk of censorship, and promoting economic trade in a transparent, open manner, Status is building a community where anyone is welcome to join and contribute.As an organization, Status seeks to push the web3 ecosystem forward through research, creation of developer tools, and support of the open source community. As a product, Status is an open source, Ethereum-based app that gives users the power to chat, transact, and access a revolutionary world of Apps on the decentralized web. But Status is also building foundational infrastructure for the whole Ethereum ecosystem, including the Nimbus ETH 1.0 and 2.0 clients, the Keycard hardware wallet, and the Waku messaging protocol, the p2p communication layer for Web3.As a team, Status has been completely distributed since inception. Our team is currently 200+ core contributors strong, and welcomes a growing number of community members from all walks of life, scattered all around the globe. We care deeply about open source, and our organizational structure has minimal hierarchy and no fixed work hours. We believe in working with a high degree of autonomy while supporting the organization's priorities.Who are we?IFT is a pioneering force in the Web3 ecosystem, committed to the development, adoption, and accessibility of solutions to digital age problems; guided by our principles: liberty, censorship resistance, security, privacy, and inclusivity. Our mission is to build public goods to safeguard civil liberties in the digital age.The roleAs a KOL Manager at IFT, you will be responsible for onboarding web2 and web3 KOLs as well as developing, executing & managing campaigns for/with them across our portfolio companies. This role requires a deep understanding of the Web3 space, influencer marketing strategies, content management landscape and a proven track record of working in this space.Key responsibilities: * KOL Campaign Management: Develop, implement, and monitor KOL campaigns that align with our brand’s objectives in the Web3 space. Ensure campaigns are innovative, engaging, and deliver measurable results.* Content Collaboration: Work closely with KOLs to manage when and what content is posted. This includes creating detailed content calendars, briefs, and ensuring content is on-brand and optimized for our target audience.* Relationship Building: Establish and maintain strong relationships with key influencers, thought leaders, and content creators in the Web3 community. Identify new partnership opportunities to expand our brand’s reach and influence.* Performance Analysis: Monitor and analyze the performance of KOL campaigns using key metrics. Provide regular reports on campaign effectiveness and recommend strategies for optimization.* Team Coordination: Collaborate with the marketing team to ensure cohesive marketing strategies. Work closely with content creators, social media managers, and product teams to ensure integrated and coherent brand messaging.* Market Research: Stay abreast of trends in the Web3 space, influencer marketing, and competitive activities. Use insights to inform campaign strategies and content creation.You will ideally have: * 1-3 years experience in influencer marketing or KOL management in the Web3, blockchain, or cryptocurrency sectors.* Strong understanding of the Web3 ecosystem.* Experience with social media platforms and analytics toolsBonus points: * You are comfortable working remotely and asynchronously* Experience working for an open source organization* Experience working within a similar organization[Don’t worry if you don’t meet all of these criteria, we’d still love to hear from you anyway if you think you’d be a great fit for this role. Just explain to us why in your cover letter].Hiring process:* Interview with our People Ops team* Interview with Jamie Mckane * Interview with Isaac Warburton* Assessment * Interview with Eddy RealegenoThe steps may change along the way if we see it makes sense to adapt the interview stages, so please consider the above as a guideline. CompensationWe are happy to pay in any mix of fiat/crypto. #Salary and compensation

About Sezzle:Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation. With only one in three millennials owning a credit card and the majority lacking their desired credit scores, Sezzle addresses these challenges through a payment platform that offers interest-free installment plans at online stores. By increasing consumers' purchasing power, Sezzle drives sales and basket sizes for thousands of eCommerce merchants that it partners with.About the role:A Strategic Partnerships Associate will assist with managing partnership implementation by coordinating with internal teams and external stakeholders and existing relationships. The associate tracks partnership performance using KPIs, supports internal and external communications, manages projects and commercial priorities, solves partner-related issues, ensures compliance with requirements, and develops sales and training materials. We are seeking a talented and motivated Strategic Partnerships Associate who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.What You’ll Do:* Project Management: Help manage the implementation and execution of partnership agreements by coordinating internally with relevant teams (marketing, legal, finance) and externally with partners.* Reporting and Metrics: Support the tracking and reporting on the success of partnerships, using key performance indicators (KPIs) to ensure they are meeting the company’s objectives.* Support Communications: Work with stakeholders to support communications internally and externally * Solve Problems: Remove friction from workflows by solving customer and partner problems * Develop Materials: Develop sales and marketing materials that support the launch of new and existing partnerships in conjunction with establishing and maintaining process and documentationWhat We Look For:* Education: Bachelor’s Degree * Experience: 1+ years of business development, client relations, or project management experience* Skills:* Excellent written and verbal communication skills for crafting proposals, presentations, and internal/external communications* Strong interpersonal skills for relationship building with partners and internal teams.* Strong detail orientation to ensure accuracy in contracts, proposals, and communications.Preferred Knowledge & Skills:Problem-Solving:* Capable of identifying challenges within partnerships and proposing solutions to optimize outcomes.Adaptability:* * Managing unexpected issues or changes in the partnership landscape.Project Management:* Ability to manage multiple partnership projects simultaneously, ensuring smooth execution from start to finish.* Strong organizational skills to keep track of deadlines, deliverables, and partnership performance.Collaboration & Cross-Functional Coordination:* Ability to work effectively across teams (e.g., marketing, legal, product, finance) to coordinate the successful execution of partnerships.* Comfortable working with various stakeholders, both internally and externally.Strategic Thinking & Analysis:* * Proficiency in analyzing data to track performance and provide insights for decision-making.Attention to Detail:* Strong detail orientation to ensure accuracy in contracts, proposals, and communications.* Ensures that all partnership terms, deadlines, and deliverables are met as expected.Technical Skills:* Proficiency in Microsoft Office, Google Suite, and CRM platforms (e.g., Salesforce).Time Management:* Ability to prioritize tasks and manage time effectively in a fast-paced environment.* Strong multitasking capabilities to balance multiple partnership initiatives.Industry Knowledge:Familiarity with payments, alternative payment methods, and market trends are a plus, particularly in sectors where partnerships are key to business growth (e.g., tech, e-commerce, finance).About You:* You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.* You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things* You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.* You earn trust - you listen attentively, speak candidly, and treat others respectfully.* You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.* You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.What Makes Working at Sezzle Awesome:At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest iniduals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.Diversity and InclusionSezzle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local laws. Sezzle recognizes and values the importance of ersity and inclusion in enriching the employment experience of its employees and in supporting our mission.#Li-remote #Salary and compensation

Are you an experienced Business Development Manager looking to be part of an early-stage venture and have proven experience in web3 companies?Location: Remote globally. Your team is based in Europe, Canada and India.Working Language: EnglishAbout the projectThe #1 Crypto rewards platform where daily rewards meet smart investing.Klink is a leading crypto platform that innovatively combines quest-based task rewards with strategic investing opportunities on its multi-service platform. Klink provides a unique opportunity for its users to earn cryptocurrencies for participation in affiliate-sponsored quests whilst growing their investments simultaneously.The company is backed by top-tier VCs in the US & Asia and already has 60k+ registered users.TasksWe are seeking a dynamic and experienced Business Development Manager to expand our reach and partnerships within the crypto space. Do you have a strong network and a proven track record in business development? As a Business Development Manager at Klink, you will work with the founders to drive growth, establish strategic partnerships, and support our mission to build the best place to earn crypto globally.Role Responsibilities:* Identify and develop new business opportunities within the crypto space.* Build and maintain strong relationships with key industry partners and stakeholders.* Collaborate with Product and Marketing teams to create and execute strategies for growth and user acquisition.* Negotiate and close partnership deals that align with Klink's objectives.* Conduct market research to stay updated on industry trends and competitive landscape.* Represent Klink at industry events, conferences, and online forums to promote our brand and offerings.* Provide regular updates and reports on business development activities and outcomes.Requirements* 2+ years of professional experience in business development, preferably in the crypto space.* Strong network and established connections within the blockchain and cryptocurrency industry.* Proven ability to identify, negotiate, and close partnership deals.* Excellent communication and interpersonal skills.* Ability to work independently and collaboratively in a fast-paced environment.* Deep understanding of blockchain technology and the crypto market.* Strong analytical and strategic thinking skills.BenefitsWhy you should join us* Join at an early stage of the company pre token launch and play a key role in the success of the business* Connect with the top minds of the industry and tap into an existing network of the best VCs and ventures in the web3 space* Work with us remotely and enjoy regular team events and occasional travel across the globe* Take a trip with a forming team of highly skilled iniduals who will always support you on this journeyIf you want to know more about this opportunity please complete this application with your most recent work profile and we will get back to you ASAP. We are excited to meet you! #Salary and compensation

About Us:At Cudo Ventures, Our vision is to enable more efficient use of the world’s computing resources. Through our innovative platforms and network, we use spare computing power to create a decentralized, sustainable and connected world. Our aim is to empower people and organizations to earn and save through cheaper, accessible, and sustainable computing by utilizing spare capacity.Beyond building just another technology product - we're building a sustainable future for our planet. As a leader in the rapidly growing cloud computing industry, we're on a mission to reduce the carbon footprint of the cloud and empower organizations of all sizes to access and trade computing resources globally. We're creating a fairer, more transparent marketplace for computing resources that benefits everyone and we are extending this technology into the blockchain industry.We are constantly pushing the boundaries of innovation and driving the adoption of Web3 technologies. Our latest product launch was CUDOS Intercloud, a distributed cloud computing marketplace built for developers across the fast-scaling blockchain ecosystem, providing their dApps and protocols with access to a global network of high performance and environmentally sustainable computing power at a fraction of the cost of the hyperscale cloud platforms and consumable in a Web3 native way.Our vision for a Web3 future is an inclusive one. Unbanked? No problem. CUDOS Intercloud affords users worldwide an equal opportunity to access computing resources, all you need is a wallet address and some crypto.If you're passionate about Web3, and want to be part of a team that's making a real difference in the world, then we want to hear from you to join our growing team!We are scaling and hiring talented people globally to join us on our journey. Regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics, we want everyone to feel welcome. We are committed to building a erse and inclusive equal opportunity workplace everyone can call home. For more information, please visit us at www.cudoventures.com, CUDOS | Cloud Infrastructure for Web3 and CUDOS Intercloud .You must be located within UTC +/- 3 hours to be considered for this role and have the legal right to work in your location.The Role:We are looking for a Blockchain Business Development Lead to work on the Cudos and Cudos Intercloud blockchain products and surrounding apps; contributing to the growth of Cudo. You'll be actively collaborating with the rest of the team to expand our product offering on the Blockchain side of the business. What you’ll get to do:You'll be responsible for managing existing partnerships and exploring new opportunities for CUDOS and CUDOS Intercloud, focusing on marketing and adoption.  Alongside this you will need to cultivate relationships with validators, aiming to transition them into clients and Ambassadors.You'll need to be confident enough to represent the company on industry events (which might occasionally include public speaking) and online (Twitter Spaces, Youtube, etc).Additionally, you'll be responsible for developing strategies to engage developers with the Intercloud platform, and represent their requirements to help guide our platform product roadmap.You'll also take charge of organising and overseeing hackathons and airdrops to foster innovation and engagement.What you’ll bring with you: * Significant experience in similar roles in the technology sector.* Proven experience in similar roles in the blockchain industry.* A good enough understanding of technology and code to be able to filter opportunities and recognise the most relevant ones.* A commercial mindset to identify the verticals and partners that need to be pursued in order to grow the company.* Experience building partnerships across multiple internal cross functional groups and external developers.* Understanding of developer segmentation and ecosystem and how to effectively engage with and support leading content creators.* Active member in developer user groups, and engagement with groups driving development efforts.* Excellent documentation and presentation skills.* Self-motivated, proactive and highly organized with the ability to multitask and prioritize across multiple projects.* Experience with managing and developing Hackathons.Bonus points for experience working in the Cosmos ecosystem.What we offer: * Share options and CUDOS token options.* Unlimited employee holiday policy - we don’t believe in limiting how much time you need to rest away from work.* 100% remote working (unless you're attending events obviously!)* Fantastic opportunities to develop - we have a habit of promoting in house.* A great team with a passion for working collaboratively.* Cycle and tech to work schemes (UK employees only)* Enhanced employee family friendly and absence policiesDue to the number of applications we receive, if you haven't heard from us within 2 weeks, please consider your application unsuccessful on this occasion. #Salary and compensation

About the role

As the Global Community Lead, you will report directly to the Global Head of Marketing. Your primary responsibility will be to build and lead a team of Community Managers in establishing, and nurturing a highly specialized community of end users and developers for Axelar. You will play a pivotal role in attracting top content creators, developers and researchers to the Axelar ecosystem, and your focus will be on actively engaging, supporting, and growing this community to complement Axelar’s product development efforts.

This role is crucial in supporting Axelar’s evolution towards building the most comprehensive and robust blockchain interoperability solution. You’ll be at the forefront of Axelar’s efforts in developing cutting-edge technologies like the Interchain Amplifier and the Interchain Token Service, which are central to Axelar’s mission of solving liquidity and fragmentation issues in the blockchain space. You will launch a team of Community Managers to build a strong online community (on platforms like Telegram, Twitter and Discord) and also work closely with the events team to leverage IRL activations to support community building.

Your work will directly impact the growth and success of Axelar’s open-source initiatives, fostering a community that can provide valuable feedback, actively participate in the product roadmap, and contribute to the technology stack.

Your responsibilities

• Develop and execute a comprehensive community strategy tailored to the needs of Developers and End Users, in collaboration with leadership and team inputs.
• Lead and manage a team of Community Managers to implement community engagement initiatives in key markets globally.
• Establish clear communication channels and processes between the Community team, Marketing, BD, and Engineering teams, including coordination with the Technical Docs team.
• Collaborate with cross-functional teams such as Events, Founders Community, Marketing, and external communities to optimize communication flows and generate leads, thereby enhancing community growth.
• Expand the reach and network of the Axelar community by fostering collaborations with relevant iniduals and entities within the Developer and End User domains.
• Work closely with Product teams to gather community feedback, facilitate contributions to technical documentation, and align community insights with product roadmap development.
• Evangelize Axelar’s products through content creation, hackathons, workshops, and building reference implementations and guides with the support of Devrel.
• Foster a culture of open-source collaboration across the organization and community, leveraging OSS principles to drive community contributions and support.

Your profile

• Proven experience in building and scaling communities within the Web3 industry, with deep understanding of Web3 Protocols.
• Familiarity and visibility within the interoperability development and research community.
• Ability to create holistic strategies for engaging Developers and End Users, informed by a deep understanding of their personas.
• Proficiency in managing community forums and platforms like Twitter, Discord, Telegram, etc., using best practices to drive awareness, engagement, support, and incentivization.
• Strong network within the Web3 developer and end user domains, with a track record of driving active collaborations.
• Prior experience managing erse teams, with adept people management skills and an understanding of the unique dynamics of Web3 culture.
• Being comfortable navigating ambiguity and translating high-level direction into actionable plans and strategies. *Understanding of Open Source products and communities, with a commitment to fostering an OSS ethos across both the organization and the wider community.

Why us?

• Autonomous, distributed environment with the opportunity to work collaboratively in a erse team across the world.
• The scope to contribute to high impact work and really make a difference in a decentralized protocol.
• The chance to challenge yourself whilst learning heaps of stuff in the process.
• Unlimited time off throughout the year to rest and recharge.
• Competitive compensation with stock options, experiencing growth from the initial phase.

About us

Interop Labs builds interoperability technology.

Interoperability between blockchains is crucial technology infrastructure for the growth of Web3 and the advancement of internet technology as a whole. Interop Labs is the initial developer of Axelar Network - the programmable Web3 interoperability platform, scaling the next generation of internet applications to billions of users. Axelar network’s key attributes are programmability, security and scalability.

Our Mission and OpportunityEarly education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.Our TeamWe are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate ersity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work. From decision making, to how we operate, we ground ourselves in our Leadership Principles every day. Who You Arebrightwheel is seeking a Government Full Cycle Representative to join the government team. We are looking for someone to work both inbound and outbound sales conversations for programs that qualify for our government contracts. You’ll be in contact with a large volume of customers on a daily basis with a relentless focus to sourcing new opportunities and forming trusting customer relationships to guide them through the full sales journey.Overall, we are looking for someone who is passionate about helping our customers succeed. You are a people person who loves being on the phone and/or sending email campaigns.  You are always curious and eager to understand someone’s challenges and needs. You are a problem solver who can figure out ways to acquire customers creatively. You are energized by working at a startup on a rapidly growing team where our goals and processes evolve every day. You are comfortable owning aggressive sales goals and you are always looking for ways to improve. And you’re passionate about technology and improving the world through education. What You’ll Do* Work leads that qualify for free access to brightwheel as a result of a government contract* Determine and deliver creative ways to get mass buy-in from potential program participants, i.e., presentations, email campaigns, and marketing materials * Cold calling and emailing outreach to set  product demonstrations and follow-up with prospects as necessary to ensure attendance at the demonstrations* Run product demonstrations, tailoring your presentation to the prospect’s needs and challenges to maximize the value created* Provide continuous feedback and suggestions for how to improve output and successQualifications, Skills, & Abilities* Cold calling experience required* Comfort navigating ambiguity in an ever-changing role* Showcase deep care for our customers, putting their needs first and bringing energy and intention to every customer interaction* Proven experience achieving and pushing past goals and quotas* Hunger to continue developing your skills and mastering your craft* Tendency to celebrate wins, not shy away from misses, and ability to learn from bothbrightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies.In addition to equity, our annual cash compensation for this role in all US-based locations is an overall on-target earnings of ($99,000) yearly. We include a competitive, uncapped commission plan.Brightwheel is committed to creating a erse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #Salary and compensation

"

About Inflow

Inflow is a rapidly growing digital health start-up on a mission to help people with ADHD to reach their full potential. Inflow’s science-based program encompasses psychoeducation, habit development and personalized coaching to provide comprehensive support to our members. With a growing community of members already experiencing transformational outcomes, we have the potential to become a category-defining business, making a significant impact on the lives of those with ADHD. This is an incredible opportunity to join a promising startup on an exciting trajectory, with top-tier investors, such as Y Combinator and Octopus Ventures, and an exceptional founding team.

About the role

This is a unique opportunity to join the growth team during an exciting channel expansion. You will lead our efforts in sourcing, recruiting, and managing brand-aligned social media content creators and influencers. Your role is crucial in leveraging this talent to co-create impactful content that transforms lives of people with ADHD, helping them reach their full potential. As an ideal candidate, you have a background in influencer marketing and content creation, with experience managing multi-channel partnerships effectively. We are seeking a combination of strong leadership, creative vision, and exceptional relationship management skills. Your work will be pivotal in helping Inflow scale up to the next stage of our journey, driving growth and brand initiatives through authentic, impactful influencer collaborations.

Responsibilities

* Source, recruit, onboard, scale, and retain brand-aligned social media content creators, influencers, and key opinion leaders

Job requirements - Must haves

* 5+ years in marketing roles, including experience with influencers, PR, social media, paid social, partnerships, CRM, or business development

Job requirements - Nice to have

* 2+ years of professional experience in influencer marketing

What we can offer

* Competitive salary

",

Gladly is hiring a remote Business Development Representative. This is a full-time position that can be done remotely anywhere in the United States.

Gladly - The world's only ticketless customer service platform.

HubSpot is hiring a remote Business Development Representative - Australia. This is a full-time position that can be done remotely anywhere in Australia.

HubSpot - Inbound marketing, sales, and service software.

Shopify is hiring a remote Affiliate Marketing Manager. This is a full-time position that can be done remotely anywhere in Americas.

Shopify - Best eCommerce platform made for you.

Binance is looking to hire a Binance Accelerator Program (Community - MENA) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Success Manager – Imaging Digital Solutions

• Mid-Career
• Relocation AssistanceNo
• Location-Remote, United States of America, 99999

Job Description Summary

GE Healthcare is seeking a driven, results-oriented Customer Success Manager (CSM) to join our Imaging Digital Solutions (IDS team). As a CSM, youll be on the front liens building strategic partnership as well as collaborating with other teams from sales and project management to product teams to set this high growth business up for continued success.

The Imaging Digital Solutions business within GE Healthcare offers a portfolio of software solutions for radiology departments. These digital solutions help address clinical and operational challenges, enhancing the value of imaging equipment throughout its lifecycle. The IDS portfolio includes Imaging 360 for Operations, which provides comprehensive data and tools to uncover operational opportunities and drive change.

All IDS solutions are sold with Customer Success services to ensure every customer has full adoption and realization of the value of their investment.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

As part of our team, your responsibilities will be to:

• Advise customers on best practices for transforming their imaging operations by leveraging the IDS platform while staying up to date on industry trends
• Proactively manage the success of IDS customers in your portfolio to deliver consistent value throughout the customer lifecycle
• Act as a technology evangelist and change management leader, guiding customer through product/process change. Lead SOP development and guide customers as they define future state workflows.
• Understand the top imaging initiatives (clinical and operational) and associated KPIs for the customers in your portfolio and form a strong point of view on how IDS solutions can help them achieve those goals
• Build strong relationships across all relevant stakeholders in our customers business, all internal stakeholders and supporting functions.
• Develop deep product expertise and understand how IDS fits into the broader eco system of tools, data and systems. Present, demo, technical troubleshoot with easy.
• Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the sales teams
• Surface insights and recommendations to customers as you interpret the data from our analytics products
• Design, coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
• Conduct quarterly account performance planning and reviews in partnership with the sales team
• Resolve customer issues either alone or in collaboration with other IDS (Service, Sales, Operations, & Product)
• Represent customer needs when articulating software product requirements or scoping services solutions
• Inform the future of IDS solutions platform through product feedback requests and proposals, both internally and customer-driven
• Nurture customer advocacy in the form of references, referrals, and case studies

Minimum Requirements

• 5+ years experience in B2B SaaS or Healthcare Customer success role
• Experience with Healthcare, imaging strongly preferred
• Verifiable track record of customer retention and growth by driving adoption, engagement and experience
• Aptitude for learning software and staying current on industry best practices
• Ability to explain complex data and technical issues in non-technical terms
• Comfortable in a dynamic, fast-paced, hyper-growth environment
• Extreme owner, accountable for delivering only the highest level quality of work
• Project management experience and/or experience managing multiple projects with separate stakeholders simultaneously
• Strong ability to set and manage customer expectations while maintaining poise and positive relationships. Must be able to be consultative, prescriptive, and credible.
• Experience working with a variety of stakeholders (i.e, Administration, IT, Physicians, C-Suite Executives, Finance)
• Hands-on team player with a proactive nature. In a growth business, you will be expected to build new processes and tools.

.We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

For U.S. based positions only, the pay range for this position is $107,120.00-$160,680.00 Annual. It is not typical for an inidual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is anEqual Opportunity Employer.Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided:No

Sr. Technical Account Manager – Customer Onboarding (Remote)

locations

USA – Remote

time type

Full time

job requisition id

R19496

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters – one team, one fight.

About the Role:

What You’ll Do:

• Onboard new Enterprise and Mid-Market CrowdStrike Premium Support Customers
• Work with customers and account teams to identify and deliver success criteria for the first 90 days
• Provide project leadership for new customer implementations
• Identify opportunities for process improvement
• Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
• Escalate customer issues to management when appropriate.
• Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Create knowledge base content to capture new learning for reuse throughout the company and user base.
• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Drive support cases to ensure issues are being resolved in a timely manner

What You’ll Need:

• Bachelor’s Degree or equivalent experience
• Professional fluency with the English language
• Experience working with Windows Server Operating Systems
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal
• Proven problem-solving skills
• Collaborative attitude
• Ability to travel up to 25%
• Commitment to customer success

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or equivalent
• ITIL or PMP Certification
• 5+ years of Customer Success/Project Management/Technical Account Management experience in SaaS organization
• Deep expertise in Linux and Mac platforms

#LI-Remote

#LI-RL1

Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a erse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the ersity of our people, we achieve our best work and fuel innovation – generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $105,000 – $160,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

Sr. Customer Success Manager – Enterprise

at 6sense

United States, Remote

Our Mission:

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in dening the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.

We want 6sense to be the best chapter of your career.

The Role:

Imagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy and when. As a Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for enterprises like Cisco, Dell, Zendesk and Box. We will trust you to own high profile customer relationships, ensure customer adoption delivers measurable results and create a culture of customer success at 6sense.

The Responsibilities:

We’re in the high growth stage of building our customer success team. We’re looking for process-oriented people who have an intrinsic drive to be successful; who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses and what 6sense means to their success and who can think critically about driving customer growth and building our organization. This is a unique opportunity to help shape and accelerate our success.

As an Enterprise Customer Success Manager, you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense customers. Responsibilities include

• Partnering with a 6sense technical CSM to manage customer onboarding, product rollout and training
• Working closely with customers to ensure 6sense is being adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for 6sense
• Maintaining visibility into product performance and customer feedback to communicate with CS and other teams. Work closely with customer and internal teams to resolve issues promptly and minimize customer churn
• Identifying areas for customer growth: additional use cases for 6sense data and new business units with revenue potential for 6sense
• Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content
• Becoming an expert on the 6sense predictive engine, including implementation and how use cases of 6sense connect to top business goals and requirements

Customer Success Managers will represent the voice of the customer at 6sense and work closely with internal teams to create a company-wide culture of Customer Success.

• Be an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap
• Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral
• Identify opportunities for continuous improvement – within accounts, across CS team and across 6sense
• Ability to juggle multiple projects, prioritize, and scale

We are creating a different kind of company. If this sounds like a breath of fresh air and a place where you’ll thrive as you take your success to the next level, we should talk!

Your Experience:

• 5+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions
• Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
• You have led projects from conception to closure and have experience leveraging internal resources to get things done.
• Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus
• Strong analytical and communications skills

Base Salary Range: $102,375 to $156,975. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #L

Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policyi-r

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our oces.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to [email protected]

A BIT ABOUT USBig Time Studios is an award-winning web3 gaming studio that’s innovating the gaming landscape with its integration of crypto and NFTs. We are seeking a passionate and creative inidual to join our team as a Content Specialist. This is a unique opportunity to gain hands-on experience in the exciting intersection of Web3 and gaming while contributing to the growth of our brand.DESCRIPTIONWe are seeking a highly motivated Marketing Intern who is passionate about gaming, fluent in Chinese, and knowledgeable about the crypto space. As a key member of our marketing team, you will help us expand our reach in Chinese-speaking markets, engage with our growing community, and support our social media strategies. This internship is perfect for someone eager to explore the intersection of gaming, digital marketing, and the rapidly evolving crypto industry.RESPONSIBILITIES* Assist in the development and execution of social media strategies aimed at Chinese-speaking audiences* Stay updated on the latest trends in gaming, blockchain, and cryptocurrency to inform our marketing initiatives* Create engaging and relevant content for social media platforms, focusing on the preferences and interests of Chinese-speaking users* Collaborate with the marketing team to produce visually appealing, on-brand content that resonates with our target audience.* Engage with our community on social media platforms, fostering positive relationships and encouraging participation* Monitor social media channels, responding to inquiries and feedback from our Chinese-speaking audience* Track and analyze performance metrics to measure the success of our campaigns and provide insights for optimization* Assist in translating and localizing marketing content to ensure it aligns with cultural nuances and appeals to our target marketREQUIREMENTS* Current enrollment in a relevant degree program (marketing, communications, or a related field)* Fluency in Chinese (both written and spoken) is required* Strong understanding of the gaming industry, blockchain technology, and cryptocurrency trends* Familiarity with social media platforms popular in Chinese-speaking markets, such as WeChat, Weibo, and Douyin.* Creative mindset with excellent communication skills* Ability to analyze data and interpret metrics to enhance campaign performance* Proactive, self-motivated, and able to work both independently and as part of a team* Passion for gaming and a strong interest in the crypto spaceWHAT WE OFFER* Fully remote work* Experience working with gaming veterans who’ve created titles with a gross aggregate revenue of over $10B USD* Unlimited PTO* Experience in a new IP with franchise potential#Salary and compensation

Title: Customer Solutions Manager (Voice API)

Location: (Hybrid) Holmdel, New Jersey OR San Francisco, California

Job Description:

Who we are:

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

The API business unit focuses on API/CPaaS solutions which empower organizations with a customizable, omnichannel communications infrastructure, enabling them to connect with customers on their preferred channels throughout their journeys. With our easy-to-use APIs, global platform, and expert support, customers can abstract the complexity of communications and engage with customers in ongoing conversations.

Why this role matters:

As a Customer Solutions Manager, you’ll be responsible for fostering lasting relationships with Vonage’s most valued customers, in addition to collaborating with sales, solution architects, and engineers to deliver innovative communication solutions.

Working with a group of Vonage API customers, you will be their main point of contact. This entails defining the onboarding success plan to drive the customer’s outcome(s) and engaging them on a regular basis to ensure they are leveraging Vonage’s solutions in the most effective way. Using your consultative and analytical approach, you will be seen as a trusted technical advisor with industry expertise and identify new growth opportunities.

You will build strong internal relationships and be exceptionally organized. Most of all you are a customer-first advocate, with engaging communication skills and experience working with customers in the Communications Platform as a Service (CPaaS) / Communications industry.

In this role, you’ll:

• • Form strong relationships with customers to keep them fully engaged and supported throughout their relationship with Vonage, liaising with both a technical and business focused audience

• • Be the Voice of the Customer – identify and quantify the key factors for customer success, then communicate them effectively to drive the solutions provided by Vonage and develop a plan to meet said criteria based on regularly cadenced communications with your customer (Quarterly Business Reviews [QBRs], quality reviews, feature deployments, etc.)

• • Provide business, technical, and product knowledge

• • Develop and execute effective success plans to drive customer outcomes

• • Educate customers on how existing and new product features/functionalities will contribute to the growth of their business, bringing relevant internal stakeholders as needed

• • Organize and lead on-boarding sessions with internal teams and customers

• • Advise customers on how to get the most out of their solution to scale their business using Vonage’s different features and services

• • Understand and anticipate customers’ needs and goals; track customer progress against goals and report proactively on the health of their using Vonage’s APIs

• • Monitor account performance and identify upsell and cross-sell opportunities

• • Drive revenue growth by demonstrating value to your customer and identifying both up-sell and cross-sell opportunities for the account manager

• • Escalate any issue or risk that could reduce customer satisfaction and lead to negative revenue impact

• • Help to resolve complex technical issues in a timely manner

• • Engage with a number of accounts simultaneously. This requires strong time management, organizational, and priority setting abilities

• • Gather customer feedback related to product, ecosystem, and vertical requirements, as well as future customer roadmap objectives

• • Aide in the prioritizing of product roadmaps by informing product management of customer needs and the evolving landscape observed in the business verticals you support

• • Review customers’ satisfaction and health scores regularly to tackle any issues upfront and in a timely fashion

• • Proactively manage customer communication, through platform maintenance and disruption, ensuring they are fully informed with a high-touch approach

• • Help drive customer participation in marketing opportunities such as case studies, newsletters, blogs, webinars, and speaker opportunities

• • Work with cross functional teams, broadening your career experience and horizons

• • Develop a plan with the Account Management team to increase the penetration at your Key Customers, improving customer retention and providing better upper management visibility

• • Be innovative and make a positive impact on your customers, your team, and the company

What you’ll bring:

Required:

• • A robust customer-centric mindset and approach – making customers happy excites you

• • Proven experience working in a customer relationship management or customer facing account management role, with a technical customer base and both corporate IT projects and processes

• • Experience in project or program management, with a track record of consistently driving successful customer projects and programs

• • A tech savvy mind, with a good understanding of the trends driving innovation in technology (particularly in mobile, cloud, and consumer areas)

• • Demonstrated competency in voice technologies including SIP signaling, call flow analysis, capacity analysis and planning and programmable voice

• • An understanding of how Professional Services / Customer Success teams operate

• • Detail oriented with excellent account management, time management, and problem solving skills

• • Exceptional written and verbal communication skills, with a high-level of professionalism

• • Availability for regional travel (<5% of time) and the flexibility to work outside regular regional business hours when the need arises (10% of time)

• • Previous experience in using CRM systems (i.e. Salesforce), reporting/analytic systems (i.e. Tableau), and familiarity using general productivity tools (i.e. G suite, Confluence, and Jira)

Desirable:

• • Experience in all things CPaaS: Voice (VoiP), Video (WebRTC), Messaging (SMS, MMS, Social, and business channels such as WhatsApp, FB, and Viber), with an emphasis on Voice

• • The ability to be self-driven, maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture

• • Pragmatic, realistic, and able to build strong internal working relationships to support customer delivery requirements

• • Confidence and patience in face-to-face customer engagement, as well as the ability to lead internal and external meetings

• • Exceptional collaboration and teamwork skills

• • Instill trust and loyalty into your customer

• • Positive, proactive, and solution oriented attitude in everything you do

• • A highly quantitative approach to understanding, measuring, and forecasting both customer behavior and revenue

• • Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field

• • Intellectual curiosity with a strong interest in evolving technology

• • Sense of humor, ability to empathize with customers, etc.

How you’ll benefit:

• • Medical, Vision, and Dental Coverage

• • Health Savings Account (HSA)

• • Income Protection

• • Maternity & Paternity Leave

• • 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options

• • Unlimited Discretionary Time Off

• • Three Paid Volunteer Days a Year

• • Tuition Reimbursement

• • Voluntary Legal Plan

• • Optum Employee Assistance Program

• • Discount on Auto, Home & Pet Insurance

Where you will work:

These roles are Hybrid located out of our New Jersey office, remote applications will be considered. Some travel to customers will be required.

Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor iniduals for employment visas, now or in the future, for this job opening.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for iniduals within the same role based on business conditions, departmental need or geographic location.

#LI-HB

Title: Customer Success Associate

Location: Remote, USA

Job Description:

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).

Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.

We’re also proud to have received recognition from the fintech world. Awards we’ve won include:

• 2023 Best Consumer Lending Program by Tearsheet
• 2023 Best Point of Sale Product by Fintech Breakthrough
• 2022 Best Consumer Lending Solution by Finovate
• 2022 Best Emerging Lending Platform by Lendit (now Fintech Nexus)

But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)

As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.

This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

• Put customers first (that’s our M.O.)
• Act fast (leverage our startup environment).
• Lead the way (show and tell).
• Take ownership (everyone is hands-on here).
• Be a good human (no egos, build financial products that do right by people).

Learn more about our values here.

The Role

The Customer Success Associate (CSA) will play a pivotal role in directly engaging with our SMB customers to drive the successful activation of Wisetack as their preferred financing solution. This role is crucial in helping merchants understand how Wisetack can significantly boost their business growth while ensuring that new customers maximize their use of Wisetack to grow loan volume.

Key responsibilities include managing and nurturing customer relationships by owning the onboarding process, with a strong focus on hitting measurable activation metrics. While this role is not centered on traditional sales, the CSA will be deeply involved in activating newly signed-up merchants, ensuring they are fully equipped to leverage Wisetack’s offerings.

The ideal candidate will be highly adaptable, motivated, and eager to experiment with various strategies to refine and optimize our merchant activation playbook. This position requires someone who is intellectually curious, diligent, proactive, and deeply committed to customer success, always prioritizing integrity and long-term results over short-term gains. Additionally, the CSA will actively gather and relay product feedback from merchants, contributing to ongoing improvements and innovation within Wisetack’s offerings.

Responsibilities

• Onboard new customers using different channels (phone calls, video conferencing, emails and text messaging)
• Educate new customers about the benefits Wisetack brings to their business
• Executing ad-hoc activation campaigns, as determined by business needs
• Communicating merchant needs and feedback to the broader organization (especially product, marketing, and partner managers).
• Collaborate actively with the growth and product teams to ensure consistent experience, share learnings, and consolidate feedback.

Requirements

• 2+ years of experience in a customer-facing role, such as customer success, support, sales, or account management
• Comfort with the types of technology we use as a team: Salesforce, Tableau, Salesloft, Slack, Google Suite, and Confluence, to name a few
• Demonstrated ability to analyze customer data and feedback to identify trends and areas for improvement
• Strong verbal and written communication via phone, text, video conferencing, and email
• Strong organizational and time management skills
• Product orientation, as evidenced by prior work in a technology start-up

Bonus points

• Fintech experience
• Experience with the home services sector

Conclusion

The range of base salary for the position is between $58,000 – $81,600 plus equity, and benefits. Please note that the base salary range is a guideline, and inidual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we’d love to hear from you!

Customer Engagement Manager

Apply

locations

Remote/Nationwide, USA

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

JR241627

Job Title

Customer Engagement Manager

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Customer Engagement Manager (CEM) plays a pivotal role in driving retention and growth within Kaplan North America’s midtier supplemental education account portfolio. This is achieved through close partnership with sales leadership. Beyond retention efforts, the key function of the CEM role is account growth via strategic account planning, and the strategic identification and joint pursuit of cross-sell and upsell opportunities with sales counterparts. A Kaplan CEM is always looking for ways to turn mid-tier accounts into top-tier accounts.

The CEM must have four essential skills to succeed in the role: communication and relationship building, problem-solving and adaptability, data analysis and technical proficiency, and a customer-centric mindset and proactive approach.

The CEM drives account retention and growth by providing exceptional customer support to their account’s senior leadership and by forming and leveraging robust cross-functional ties within Kaplan to achieve desired retention and growth efforts. The CEM further instills Kaplan brand loyalty through proactive outreach to their clients, providing industry specific insights that link vertical trends to Kaplan offerings, leading to a more robust partnership that pushes business retention and growth. The CEM is responsible for monitoring and reporting account health and risk, contributing to sales forecasting clarity and accuracy.

Primary/Key Responsibilities

• Implement processes to facilitate effective relationship management with partners within the portfolio of mid-revenue generating supplemental accounts, fostering trust and loyalty while identifying cross-sell and upsell opportunities. The primary internal cross-functional stakeholder for this role is sales leadership.
• Act as the primary known point of contact for stakeholders within the portfolio, ensuring seamless communication and collaboration to drive mutual growth.
• Develop and deploy tailored engagement plans for different tiers of accounts within the portfolio, with a primary focus on retention, revenue growth, and maximizing cross-sell and upsell potential.
• Ensure the seamless delivery of customer contracts, exceeding expectations and actively identifying opportunities for additional product offerings.
• Conduct regular reviews of accounts to identify risks and opportunities, provide actionable feedback to the sales team and customer engagement directors, and implement risk mitigation plans as needed.
• Collaborate closely with assigned salespeople to develop and execute growth plans for each account within the portfolio, leveraging in-depth knowledge of both the accounts and KNA products/services to drive cross-sell and upsell initiatives.
• Proactively solicit and leverage partner feedback to identify cross-sell and upsell opportunities, incorporating insights into engagement plans and product development strategies.
• Utilize various data sources, including customer surveys, interviews, CRM, and LMS data, to assess the engagement score for the portfolio of accounts and identify areas for cross-selling and upselling.
• Continuously refine engagement plans based on partner feedback and performance metrics, optimizing strategies to maximize cross-sell and upsell potential and drive customer satisfaction.
• Track key metrics supporting partner engagement, including cross-sell and upsell rates, and assess progress towards meeting targets, making data-driven adjustments to drive continuous improvement in revenue growth and customer satisfaction.

Minimum Qualifications

• Bachelor’s Degree, Business or related field, or Associate’s Degree with four years of experience
• 4+ years of experience working in customer experience, account management, or program management with a large portfolio of accounts
• Process management
• Attention to detail
• Customer relationship management
• Strategic analysis
• Cross functional collaboration
• Matrix management
• Excellent presentation skills

Preferred Qualifications

• Master’s Degree or MBA

We offer a competitive benefits package including:

#LI-Remote

This position is a Salary Grade A: $31,200 to $78,600

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Sales

Business Unit

00092 Kaplan Health

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is an Equal Opportunity Employer. Our employees’ erse range of perspectives, ideas, and backgrounds give Kaplan a competitive edge in anticipating and surpassing the needs of our students in today’s global marketplace. We are dedicated to cultivating an inclusive workplace that values ersity, promotes equity, and integrates inclusivity into all aspects of our operations. We strongly believe that ersity strengthens our organization, fuels innovation, and improves our capacity to effectively serve our customers and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Title: SVP Customer Success

Location: United States

Type: Full-time/ Remote

Workplace: remote

Category: Consulting Services

Job Description:

Our Culture

Quantum Metric’s number one objective is happy people, erse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, erse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work – from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

About the Role

As the SVP of Customer Success, your strategic and empathetic Customer Success (CS) leadership will help Quantum Metric retain our customers and empower our Customer Success team.

Our customer base is steadily growing, and we choose to support every new and existing customer by connecting their efforts to business outcomes through our world-class customer success organization. You’ll take the lead on those efforts. Some key areas you’ll focus on will be onboarding, product adoption, customer advocacy, data analytics & reporting, customer support, and retention/renewals.

Our Customer Success team is an organization of intelligent and driven iniduals. They are split into three primary roles which are Account Management, Customer Success Engineers and Business Consultants – all are dedicated to helping our customers make the best use of our platform and ultimately derive outcomes from the intelligence they gather from using Continuous Product Design.

You’ll know this role is right for you if you’d describe yourself as an energetic leader with a knack for operational proficiency, a customer-facing aficionado, problem resolution, a data analysis & reporting nerd, and an empathetic and experienced people manager. You will report directly to our Chief Operating Officer. We are looking for a thought leader in the CS space who will energize our team and that our Customers will be excited to work alongside.

Responsibilities

• Drive Customer Success Outcomes For Quantum Metric:
• Minimize churn by driving product adoption and increasing customer satisfaction, leading to impeccable customer health scores
• Motivate customer advocacy through references to new customers
• Act as an executive sponsor for high-profile customers
• Build and foster relationships with all customers, as well as our partnership ecosystem
• Foster a company-wide culture of delivering value to all of our customers

Define and Optimize The Customer Lifecycle:

• Alongside your CS Managers: onboard, train, and manage Customer Success functions for our clients including renewals, cross/up-sells, and customer advocacy programs
• Identify insights in our client’s feedback to company’s products based on client feedback, and provide strategic recommendations to drive product innovation and roadmap
• Standardize success plays at each point in our client journey, especially for common risk factors
• Define segmentation of our customer base and build scalable support strategies
• Optimize how Quantum Metric delivers value-added reporting and analysis to our customers
• Facilitate successful implementations and integrations with our customers and partners

Measure Effectiveness of Customer Success:

• Define your team’s operational metrics for Leadership & Board of Directors
• Establish important metrics and a system for reporting to Revenue Leadership
• Create a cadence for client health reviews and track success

Manage, Lead, & Develop Your Team:

• Foster an environment of collaboration both internally and externally
• Discover new high-potential contributors to join your team
• Create rapid onboarding process for new team members
• Encourage and support continuous learning within your team through mentorship and programming
• Reward great work from your team members and uplift them
• Coach and up-skill junior team members

Requirements

• At least eight years of leadership experience in customer-facing organizations
• Diverse experience working with Enterprise level customers
• The ability to manage and influence through persuasion, negotiation, and consensus building
• A keen sense of customer empathy and responsibility for growing company revenue
• A deep understanding of recurring revenue business models
• Experience analyzing data and translating customer insights into storied outcomes
• A curious, analytical, and process-oriented mindset with a demonstrated desire for continuous learning and development
• Enthusiastic and creative leader with the ability to inspire and mentor direct reports
• Excellent interpersonal communication and presentation skills
• Compensation: $250k-300k base + company equity and bonus eligibility

Nice to have:

• Knowledge of how content marketing is created, distributed and monitored
• Success rolling out Gainsight, Catalyst, Totango, or other CS platforms
• Experience working in or relating to the CX industry
• Specific experience in professional services delivery

Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you’ll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD

Healthy Rewards – Discount Programs

Calm App access

401k and Options / Equity

13 company holidays

Unlimited Paid Time Off

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognitions programs

Robust onboarding and training program

One-time stipend for work at home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from erse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/

#LI-REMOTE #BI-Remote

Title: Scaled Customer Success Manager

Location: Denver, Colorado

Job Description:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We’re leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch’ in the 2023 BigDATAwire Readers and Editors Choice Awards.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, ersity, integrity, and collaboration.

Who we seek:

As BigID continues to grow, we are laser-focused on delivering an exceptional customer journey for all of our customers. You will help develop a scaled customer success program for our scaled cohort of customers in the NAM region.

As a Scaled Customer Success Manager in either US Central or Mountain timezone, you will manage a broad portfolio of customers, ensuring their success by providing exceptional support and guidance through a one-to-many approach via developed playbooks, content delivery, metrics, and the right level of automation.

We’re seeking someone who has developed or supported a similar program or worked within a highly-scaled customer success environment. Initially, you’ll need to get hands-on with the NAM scaled book of business to establish a baseline, plan any tactical initiatives, and build out the scaled program. This role reports to the regional Customer Success Director and has high organizational visibility.

What you’ll do:

• Engage 1-to-1 with customers at critical points in their journey.
• Understand the customer journey and experience and help BigID evolve engagement strategies that improve time-to-value (TTV), retention, and growth.
• Identify opportunities to implement scale initiatives (i.e. one-to-many) that enable customer time to value and are repeatable and scalable.
• Define the critical measures and metrics for scaled customers, including when to rally the team to get a customer back on track.
• Collaborate with internal product, SME’s, services, and solutions teams.
• Iterate/test scale program initiatives and track results from our customers.
• Identify customer challenges/trends and work with internal teams on options to address them.
• Partner with sales teams to develop expansion opportunities.
• Share our Values of Care-Do-Try-Shine!

What you’ll bring:

• 2+ years of experience in a Customer Success or related role within the SaaS industry.
• Proven experience developing and executing customer success strategies, particularly for a scaled program.
• A passion for driving product adoption using change management strategies both 1-to-1 and at scale.
• Experience managing a large portfolio of customers (30+), with the ability to scale customer success efforts efficiently and effectively.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels of an organization through scalable communication methods.
• Proven track record of collaborating across functions to identify and mitigate risks in client accounts, ensuring sustained success and mitigating churn.
• Beneficial: background/experience in data management / data discovery / data governance / data security / information security or related fields.

Our Values:

We look for people who embody our values – Care, Do,Try & Shine.

• Care – We care about our customers and each other
• Do – We do what it takes to make a positive impact
• Try – We try our best and we don’t give up
• Shine – We shine and make it our mission to always stand out

The annual base salary range is $110,000 – $130,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with inidual and company performance.

BigBenefits:

• Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Robust DEI Program with several vibrant ERG communities
• Paid Parental Leave

#LI-Remote

#LI-KL1

About us

zondacrypto is the largest cryptocurrency exchange in Central and Eastern Europe. It is also a company created by creative people who believe that cryptocurrencies and blockchain are the future. When planning the further development of our platform, we are looking for people who are characterized by an open mind, unconventional thinking, commitment and a willingness to continuous development. People are the greatest value of our company, that is why we care for them and let them “spread their wings” through training and daily challenges.

We care about the satisfaction and comfort of our associates by constantly expanding the package of benefits. If you are looking for an interesting, demanding job, and you are also interested in cryptocurrency and/or investing in the stock market, be sure to apply for our offer.

About the role

Are you skilled in both English and Polish and passionate about crypto? We’re on the lookout for a Content Specialist who can bring creativity to our marketing team. If you’re enthusiastic about crypto and love crafting compelling content, we want you on board!

Your daily duties:

• creating short copy: website copy, banners, social media posts, ads;
• creating long copy: PR articles, blogs, PR comments, PR notes;
• working closely with internal communication and media team to prepare outstanding content regarding crypto industry;
• co-creating educational materials for zondacrypto Academy;
• together with a social media team preparing adaptation of global content to market needs;
• staying up-to-date on industry trends and developments to ensure that create materials are relevant and accurate;
• looking for new opportunities to deliver the best ever experience for zondacrypto clients;
• social media management.

You are a perfect candidate if you have:

• proficiency in English and Polish (min. C1);
• excellent written and verbal communication skills in both languages;
• good knowledge and passion for crypto;
• speed in writing - must have fast turn around times;
• strong initiative & creativity;
• strong attention to detail and ability to proofread and edit translations and original content;
• strong understanding and experience in different social media channels;
• organizational skills.

A few reasons to join our team:

• 100% remote work;
• stable cooperation based on a B2B contract;
• exciting team-building trips abroad two times a year;
• possibility of paid suspension of the contract - 26 days per year;
• corporate apartments in Europe that you can use;
• work in an international team providing services to global clients;
• great atmosphere and comfortable working conditions;
• business computer tailored inidually to your needs;
• Multisport card (valid in Poland);
• English lessons during office hours;
• private healthcare (valid in Poland);
• training budget.

Manager, Customer Success

Remote, United States

Business Insider is looking for a Manager of Customer Success to lead and manage our Customer Success team, supporting both Business Insider’s B2C and B2B subscription businesses.

Business Insider is for people who are driven, optimistic and always looking forward. Our mission is to inspire action through thought-provoking stories. We tell our audience what they want and need to know to improve their lives and the world with storytelling that is accessible, smart, sometimes unexpected, and always helpful. Our team members embody and uphold Business Insider’s three core values: we are all one team, we are effective, and we strive to get better every day.

Our Customer Success team within subscriptions is the backbone to the subscriptions business to ensure our clients are getting the most value of their subscription and an excellent experience for all subscribers

The Role & Team:

Business Insider is looking for a Manager of Customer Success to lead and manage our Customer Success team, supporting both Business Insider’s B2C and B2B subscription businesses, ensuring an excellent experience for all subscribers. This role will oversee the entire customer success journey, including support for our consumer subscribers as well as relationship management for our B2B customers.

As the Manager of Customer Success, you will manage a B2B Customer Success Manager (CSM) who is responsible for client communications and engagement across the subscription lifecycle, including renewals and new business inquiries. Additionally, you will oversee various customer support systems (e.g., HubSpot, Zendesk). You will also lead the management of 2-3 agents from a third-party customer support vendor, ModSquad, ensuring they deliver exceptional support to our consumer subscribers.

This role reports directly to the Vice President, Customer Success, and Group Subscriptions, and sits on the Subscriptions team. This role will be remote.

Key Responsibilities:

• Hands-On Support Management:
  • Directly review and manage support queues, including open and new tickets, and escalations. Identify and resolve immediate issues, and ensure proper handling of group subscription requests.
• Escalation Management:
  • Oversee and occasionally manage escalations related to receipt issues, checkout/payment problems, access and tech issues, email changes, and complicated refund requests. Utilize established escalation protocols, and ensure clear communication through relevant platforms.
• Customer Experience & Retention:
  • Lead initiatives to enhance the overall customer experience, ensuring high levels of satisfaction and retention for both B2C and B2B customers.
  • Analyze customer data (e.g., usage patterns, satisfaction, churn rates) to identify trends, areas for improvement, and upsell opportunities.
• B2B Customer Success Management:
  • Manage and mentor a B2B CSM, guiding their efforts in client communications, renewals, and addressing new business inquiries.
  • Develop and execute retention and inbound strategies for the B2B segment, setting clear objectives and timelines.
• Process Improvement & Innovation:
  • Continuously review and optimize existing processes and tools to enhance efficiency and effectiveness across the team.
  • Collaborate with Product, Tech, and Marketing teams to communicate customer feedback, drive product improvements, and support marketing initiatives.
• Vendor & Systems Management:
  • Train, enable, and monitor the performance of ModSquad agents, ensuring they meet key performance indicators (KPIs) and service level agreement (SLA).
  • Optimize and manage customer support systems (e.g., Zendesk) to ensure seamless operations.
• Data-Driven Decision Making:
  • Leverage data and analytics to inform decisions and strategies, creating dashboards and reports that provide real-time insights into customer health and engagement.
  • Work closely with cross-functional teams to ensure accurate and accessible customer data.

The Ideal Candidate:

• Strategic Thinker: You have a keen eye for identifying areas of improvement and can develop and execute strategies that enhance the customer experience and drive retention.
• Data-Driven: You can analyze complex data sets, draw actionable insights, and communicate these findings to stakeholders clearly and concisely.
• Innovative Problem Solver: You are always seeking ways to streamline processes and implement innovative solutions that enhance efficiency and effectiveness.
• Fast Learner: You have the ability to take in and quickly digest new information and desire to learn quickly in a fast-changing environment.
• Strong Communicator: You can communicate effectively with stakeholders at all levels, from senior executives to team members, ensuring alignment and clarity.
• Leadership & Mentorship: You have experience managing and mentoring direct reports, helping them grow and succeed in their roles.
• Customer Success or Customer Support: Experience in customer success, customer support, or a related field.
• Technical Skills: Experience with customer support systems like Zendesk and CRM platforms. Familiarity with data analysis tools is a plus.

Salary & Benefits:

• Base salary: $85,000-$95,000 (dependent on skills, experience, and competencies)
• Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
• Comprehensive medical, dental, and vision insurance plans
• Matched and vested 401k plan
• Access to resources for financial planning guidance, family planning services, mental health reachout and Employee Assistance Programs (EAP)
• Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more

Business Insider is committed to providing equal employment opportunities and, when making employment decisions, does not discriminate based on race, ethnicity, gender, gender identity or expression, sex, sexual orientation, age, nationality or national origin, religion, disability, familial status, and military or veteran status. We encourage members of traditionally underrepresented groups to apply.

Are you passionate about this opportunity, but worried that you don’t have 100% of the experience we’re looking for? We still want to hear from you! Apply online and let us know why you would make a great addition to the Insider community.

About Business Insider:

Business Insider is a global journalism company that covers the world of business, tech, innovation, and beyond. With headquarters in New York and offices in San Francisco, Los Angeles, London, Belfast, and Singapore, we reach an audience of more than 375 million with storytelling that’s fascinating, unexpected, and always helpful.

As a company, we strive to be inspiring and effective, we value Diversity, Equity, Inclusion, and Belonging. Our company motto is “get better every day,” which means we value all people. Diversity reflects the different life experiences, identities, and perspectives that make each of us unique. For more information on our DEI mission click here.

Business Insider supports a distributed workforce that allows for varied work locations. Many roles are eligible for 100% remote or hybrid remote/office work unless otherwise noted.

Title: Director of Customer Success

Location: Remote – Clinical, ImPACT-Full time

Description

As the Director of Customer Success at ImPACT Applications, your primary responsibility is to enhance customer value and satisfaction. By focusing on retaining current business, expanding account revenue, and ensuring smooth adoption and prompt support, you will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.

In this role you will get to:

• Cultivate retention of existing business by ensuring customers get the most value from our products and services
• Lead, mentor, and develop a Customer Success team
• Partner with Operations department to iterate on customer health scoring mechanism founded in SaaS success best practices
• Grow existing account revenue by helping customers expand usage of our products & services across service lines
• Provide monthly forecasts of renewal sales performance to ImPACT General Manager
• Partner cross-functionally with ImPACT’s Product Manager to establish CSAT baseline score
• Create an efficient adoption process that ensures all customers successfully navigate from initial purchase to actively testing
• Successfully convert existing Healthcare customer base to new subscription model, iterating on incentives to retain and expand accounts
• Advocate on behalf of our customer needs to the Product team

Disclaimer

Requirements

• 5+ years of Customer Success experience, 2+ years of management experience
• SaaS experience
• Experience working at a high-growth or small business
• HealthTech / MedTech experience is a plus
• Ability to set a clear vision and strategy
• Proficiency in identifying and addressing skill gaps within the team, investing in training sessions for product knowledge and customer engagement enhancement
• Strong communication and conflict resolution skills
• Skill in fostering cross-functional collaboration
• Ability to understand the healthcare customer base, identifying needs, preferences, and potential objections
• Capacity to create mechanisms for capturing feedback

Physical Requirements for this position

• Remote
• Up to 5% travel for off-site team meetings
• May require stationary positions (sitting or standing) for extended periods.

Benefits

• Medical, Dental, and Vision plans
• Company paid basic life and AD&D insurance
• Company paid short-term and long-term disability
• Supplemental life insurance options
• Company paid Employee Assistance Program (EAP)
• Retirement plan with discretionary company matching
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Premium subscription to Calm for employee and dependents
• Company paid time off (PTO)
• 13 named holidays, 2 floating holidays, and 4 early-release half days
• Flexible work arrangements
• Work-from-home expense reimbursement
• Tuition Reimbursement Program
• Company orientation and 30/60/90 Day Onboarding

Who is Riverside Insights? Riverside Insights is a growth-focused business on a mission to elevate one billion lives globally by 2030 through research-based assessments and technology for educational professionals, students, clinical and behavioral health clients, and workforce talent.

Why Join Our Team?

Riverside Insights is an Equal-opportunity Employer:

Our Commitment to Diversity & Inclusion:

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Social Media Manager

Remote

ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?

This is a very exciting and highly innovative time here at Outside.

OUR TRUE NORTH:

Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the worlds most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and erse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making real change in the outdoor and fitness industries.

The Outside Network is seeking a savvy Social Media Manager to guide and develop our creative content strategy across our Outside and Adventure Brands. This role will be responsible for shaping and targeting associated brand networks content across various platforms, with a major focus on Instagram and TikTok. Additional platforms include Facebook, X, Threads, YouTube, and other emerging channels relevant for each brand. The ideal candidate will be a creative storyteller, expert in social media trends, and possess a keen eye for detail and data. They will specialize in content strategy and development, team management and collaboration, audience engagement and growth, and performance monitoring and reporting. The Social Media Manager will be hands on, posting on our platforms alongside the rest of the team.

Within 1 month, you will:

• Understand and guide how to leverage video and photography to tell engaging stories and showcase our brands essence.
• Actively engage with social media accounts and manage posts.
• Oversee Outside and Adventure brands team of social media strategists and contractors, ensuring alignment with respective brand goals and objectives.
• Collaborate with the editorial and sales teams to ideate and define content and SEO goals.

Within 6 months, you will:

• Concept and create content that is social first across key platforms.
• Develop and implement quarterly content strategies with Outside and Adventure brands to effectively reach target audiences and achieve marketing goals.
• Stay updated with content trends, consumer preferences, and advancements in tech by providing a quarterly one-sheet on what is happening across social.
• Research and define brand audiences to ensure content relevance and appeal.
• Work alongside Social Media Manager of Cycling and Endurance Brands to track social KPIs and ccontent analytics and to generate monthly and quarterly reports and present data for monthly Social All-Hands.

Within 12 months, you will:

• Oversee and manage quarterly and monthly content calendars with brand social teams ensuring consistency across all platforms.
• Work closely with the Director of Audience Development to identify opportunities and implement strategies that grow the audience and build brand communities. The goal is to drive loyal traffic and foster a desire to become members of Outside, ultimately increasing both engagement and O+ membership.
• Utilize insights from SEO and other analytics to recommend changes to content and strategic approach.
• Continuously improve campaigns to increase efficiency and performance.

What YOU bring to Outside: (Preferred Qualifications)

• 5+ years of experience managing a portfolio of brands, with a preference for those in the Outdoor, Adventure, Cycling, or Endurance space.
• Proven experience as a social media manager or similar role, preferably within a content-driven or media organization.
• Exceptional storytelling skills with a portfolio showcasing creative visual content.
• Strong understanding of social media platforms, especially Instagram and TikTok.
• Excellent knowledge of content and consumer trends.
• Proficiency in content creation apps and tools and analytics software.
• Strong leadership and team management skills.
• Excellent communication and collaboration abilities.

What We Offer:

Entirely remote jobs that could be performed in Colorado: Employees can expect to be paid a salary between $70,000 to $85,000 per year . Additional benefits include health care, vision, dental, retirement, Flexible Time Away, sick leave, and more. This salary range is merely an estimate and may vary based on an applicants location, market data/ranges, an applicants skills and prior relevant experience, certain degrees and certifications, and other relevant factors

We are committed to fostering a erse and inclusive workplace. Outside Inc is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristics. Pursuant to applicable laws, we also make accommodations for qualified iniduals with disabilities. We believe a erse team is a strong team, and we encourage candidates from all backgrounds to apply.

Social Media Content Creator

Washington, DC / Remote

Communications Communications

Regular – Full Time

Remote

Job Title: Social Media Content Creator

Department: Communications

Location: Washington DC (preferred) or Remote. This position requires an ability to travel.

Reports To: Director of Social Media

Supervises: NA

Context: At the Sierra Club, we believe in the power of interdependence. Together, we remain committed to the fight for a healthy climate built on a foundation of environmental, racial, economic, and gender justice a future where all people benefit from a healthy, thriving planet and a direct connection to nature. As the climate crisis and deeply entrenched systemic racism all fuel injustice, we will continue to fight for a bold, transformational agenda that recognizes the interconnectedness between our planet, our humanity, and our future. By recognizing that our destinies are tied, we continue to name that all things are fundamentally connected, and the overlap between ecology, race, gender, and representative government will move to either advance our collective humanity or to oppress it. Sierra Club has close to 800 staff across the country and a network of 64 local chapters that are led and fueled by thousands of volunteers. We are also proud to be a unionized employer, with three labor unions representing more than half of our employees.

Scope:The Social Media Content Creator is a specialized one stop shop for creating effective photo, video, audio, graphic and live content for social media that engages a variety of audiences across social media platforms and builds creative engagement strategies based on their vast awareness of, and interest in, current social, content and creative trends. This role is responsible for creating a high volume of quick-turn social media content, actively engaging daily with social media audiences, developing creative brand awareness strategies for social media, and supporting departments across the organization with high level social media creative asset ideation and creation.

The successful candidate will be a highly creative visual and social strategist. They will have a wide range of high volume, quick-turn creative content execution skills, an understanding of the how and why of social media best practices, the flexibility, creativity, and agility to adapt to the ever changing social media landscape, and a passion for connecting with climate concerned audiences and the environmental movement as a whole.

Job activities include but are not limited to:

• Content Strategy: The social media content creator assists in the planning, scheduling, and post creation for the Sierra Club social media calendar. They work in close collaboration with teams across the organization to create impactful and reflexive multimedia content arcs that develop narratives, build spokespeople, educate and activate the Sierra Club base through the delivery of integrated multi-platform multimedia content packages. This role must thread the needle between leveraging cultural trends while utilizing Sierra Clubs social media tone and values analyzing existing and growing edge audience characteristics in order to tailor content effectively.
• Dynamic Content Creation: The social media content creator creates a high volume of engaging and educational posts, videos, and graphics that promote the Sierra Club vision, mission, and values to achieve organizational goals within a short lead time. This position requires short-form copywriting in varied audience tones for social media and YouTube. They will also assist in the production of real-time content, live videos, and interactive sessions in collaboration with teams across the organization and external partners.
• Community Management: The social media content creator engages with audiences across all social media platforms, responding to comments, messages, and replies, and engages with external accounts content to build brand awareness and presence on social media in effective proportion to the amount of posts scheduled daily. They monitor social media trends, reporting back to teams with current relevant information on a regular basis to assist in strategic social media development and develop community management strategies that build brand awareness and social media presence such as curating music playlists and collaborations with outside partners.
• Analytics and Reporting: The social media content creator tracks engagement metrics such as likes, shares, comments, and reach. They analyze the effectiveness of different content types and campaigns and provide reports to management and cross departmentally on social media performance. They maintain an ever growing holistic understanding of social media data analysis and apply concepts to strategic planning and discussions.
• Collaboration and Networking: This position proactively coordinates with other environmental organizations to amplify reach and share resources — able to professionally represent the Sierra Club’s stance and priorities. They identify potential influencers for partnerships to strengthen audience strategies and campaign outcomes and develop friendly parasocial relationships with like-minded inidual and organization social media accounts. They assist in the development and execution of influencer partnerships — deploying a clear theory of change around the choices, timelines and engagement.
• Content Optimization and SEO: The social media content creator optimizes social media content for search engines and platform algorithms in collaboration with the web development team and Sierra Magazine. They use on-platform tools effectively to amplify reach and impressions and continuously update content strategies based on SEO analysis and feedback.
• This position directly relates to the 24-hour news cycle which will sometimes require weeknight and weekend hours. Performs other duties as assigned.

The successful candidate must demonstrate the following skills, experience and competencies:

• Digital Media Proficiency: You have a strong track record of skilled video production, editing, and graphic design using tools such as Canva, Adobe Photoshop, Adobe Premiere Pro, CapCut, Instories and on-platform content creation tools. You are proficient in social media management platforms such as Sprout; and have expert knowledge of social media platforms (Instagram, Twitter, Facebook, LinkedIn, TikTok, BlueSky, YouTube, and Pinterest).
• Creative and Narrative Expertise: You are a skilled storyteller and narrative strategist able to connect emotionally with audiences while generating fresh, appealing ideas for content that promotes Sierra Clubs vision, mission and values in order to achieve organizational goals. You are a creative problem solver, able to overcome social media challenges. You demonstrate high-speed metal agility with a strong ability to be flexible and adapt to ever-changing social media landscapes.
• Strong Writing and Editing Skills: You come to this role with substantial experience in writing short form copy for social media and marketing campaigns. You have the ability to craft a high volume of clear, persuasive and engaging content with short lead time, and within the brand style guide. You are proficient in grammar, punctuation and style while also able to adapt to current social linguistic trends.
• Communication and Interpersonal Skills: You have strong verbal and written communication skills that can be applied to everything from internal cross-departmental team projects, to external engagement with followers, responding to inquiries on social media platforms. You are proficient in networking and collaborating with other environmental organizations and influencers. And you have a positive, energetic and engaging demeanor that translates across social media content.
• Project Management: You have a proven track record of skilled planning organizing and managing complex content calendars, campaigns, and competing priorities. You manage multiple tasks and work streams at once, effectively prioritizing and meeting deadlines on time. You are excellent at time management, with a proven track record of managing complex priorities and partnerships with timeliness, transparency, and attention to detail.
• Committed to evolution. You are committed to continuously deepening and evolving your own understanding of systems of oppression through study, openness, and humility. And you easily recognize your own relationship to privilege and power, examining and shifting your behaviors as appropriate.
• Uplifting and additive. You see mistakes as opportunities for growth; problems as catalysts for solutions, and inspire others along the journey. You carry a constructive approach, can-do attitude, a sense of humor, and authentic kindness wherever you go.

The strongest candidates will also demonstrate the following skills, experience and competencies:

• SEO and Analytics. You understand SEO principles and can leverage this knowledge to enhance content visibility including a general understanding of aggregated search algorithms and flexible adaptation of SEO concepts for social media. Youre able to use analytic tools to gauge content performance and adjust strategies accordingly.
• Knows Our Work. You have experience in the environmental movement or social justice advocacy space: Your social media projects have included campaigning, creating public demand for a policy, holding the decision makers accountable, and/or taking delivery on campaign goals. You are in tune with the communities we work with; able to lead in the development of content strategies that leverage cultural trends while meeting concrete outcomes and content needs.
• User Generated Content:Successful recruitment, production and distribution of user generated content campaigns. Experience training and developing the social media skills of grassroots volunteers.

$70,000 – $80,000 a year

Compensation and Benefits

The salary range for this position is $70,000 – $80,000 annually.

This position is represented by a collective bargaining unit and is subject to the terms and conditions of the contract between Sierra Club and Progressive Workers Union.

The Sierra Club offers a competitive salary package commensurate with skills and experience plus excellent benefits that include medical, dental, and vision coverage, and a retirement savings 401(k) plan.

This is a category 5, exempt, represented position.

Sierra Club values the expertise and talents of foreign nationals. Sierra Club sponsors both nonimmigrant and immigrant visas when certain criteria are met, based on immigration laws and organizational needs. Such sponsorship is at the discretion of the Department Head and Sierra Club People Department in consultation with the employees manager. The Sierra Club cannot guarantee the approval of a visa petition. The Sierra Club is an equal opportunity employer committed to workforce belonging.

To Apply

The Sierra Club provides equal employment and advancement opportunities to all staff members. Employment decisions are based on merit, qualifications, lived experience and skills. The Sierra Club does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, national origin, immigration status, socioeconomic status, ancestry, age, size, sex, sexual orientation, gender, gender identity, familial status, veteran status, disability, AIDS/HIV status, medical condition, prior conviction, arrest history, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, or any other characteristic protected by law.

The Sierra Club values applicants who are people that identify as Black, Indigenous, and other minoritized groups; women; queer, transgender, gender non-conforming, and gender fluid people.

Explore, enjoy and protect the planet.