The Graph is looking to hire an Events Coordinator to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

About HightouchHightouch’s mission is to empower everyone to take action on their data.  We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.About The Role As a Technical Solutions Account Manager in our EMEA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.What You’ll Do* As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers* You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations* From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices* Provide customers with clear proactive technical guidance and expertise across all our products* Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations* Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next levelWhat We're Looking For* 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined* Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy* Excellent project management and communication skills* Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)* Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen* Ability to collaborate cross functionally with different teams and types of people* Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease* Proficiency of spoken and written EnglishWe are looking for talented, intellectually curious, and motivated iniduals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. The salary range for this position is 160,000-200,000 (80/20 split variable) USD per year which is location independent in accordance with our remote-first policy. #Salary and compensation

Superside is hiring a remote Digital Copywriter (Jnr-Mid). This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Superside - Hassle-free design for enterprise teams.

Rocket Money is hiring a remote Growth Marketing Associate, Influencer. This is a full-time position that can be done remotely anywhere in the United States.

Rocket Money - The money app that works for you.

"

Who We Are

Fern is a Y Combinator-backed startup that allows developers to generate and maintain best-in-class documentation and software development kits (SDKs).

Job Description

Fern is seeking a sales development representative (SDR) to join its team. This role will report directly to the CEO and help drive the growth of a fast-growing startup. You’ll be at the forefront of establishing new relationships with developer leaders (e.g., CTOs, VPs of Engineering) in B2B SaaS.

Responsibilities

* Generate leads by identifying strong customer prospects across sources (e.g., LinkedIn, GitHub)

Required Skills and Qualifications

* Experience: 1+ year of experience in a sales or lead generation role, with preference for experience in B2B SaaS sales

Compensation

* Base salary range is $65,000 to $80,000 plus commission opportunities

This role can be remote or in person at our office in the Williamsburg neighborhood of Brooklyn, New York.

",

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,and the community as a whole.We have a rich and storied history. Colibri is one of the pioneers of online professional education,introducing some of the first web-based professional education courses in 2001. Today, the company’sfamily of brands are the leading online professional education platforms in their respective end-markets.We proudly to serve >1 million customers annually and employ more than 1,000 mission-alignedprofessionals. To learn more, please visit: www.colibrigroup.comPosition Overview: We are seeking a dynamic and results-oriented Sr. Marketing Operations Manager to lead and optimize our marketing operations efforts for our Valuation Property Services (VPS) marketing teams. This role is critical in driving the efficiency and effectiveness of our daily marketing execution, ensuring seamless workflows, and providing actionable insights through data analysis. The ideal candidate will have a strong background in marketing technology, data management, and process optimization. Each week will include a blend of campaign monitoring, check-ins with team members, project management especially around website and engineering projects, training and development on martech stack, and stakeholder communications to ensure visibility of progress and accomplishments. What You'll Do* Develop and implement a comprehensive operations strategy that outlines how the marketing teams will manage and optimize campaign processes, technology, data, and resources to achieve their objectives.* Identify and execute process improvements to streamline marketing workflows and reduce bottlenecks. * Integrate third-party data sources into our reporting systems to enhance data accuracy and breadth.* Develop and Implement Standardized Marketing Processes: Establish a unified framework that standardizes key aspects of marketing operations, including data integration, workflow management, and strategic planning.* Promote a culture of continuous improvement and innovation within the marketing team.* Encourage ongoing learning and professional development to keep up with industry trends and best practices.* Regularly review and update the marketing operations strategy to adapt to changing market conditions and business needs.* Optimize marketing technology stack to ensure smooth automation and clear analytics, including training team members to ensure best practices are followed.  * Implement marketing automation strategies to improve lead generation, nurturing, and conversion rates.* Lead initiatives to incorporate AI into workflow automation and analytics, enhancing data-driven decision-making.* Stay updated on the latest marketing technologies and trends to determine best fits for the business needs. * Ensure data accuracy and integrity across all marketing systems and databases, including PowerBi, Matomo, Assembly, and Shopify.* Analyze data to uncover insights, measure campaign effectiveness, and inform decision-making.* Ensure integration of various data platforms, including CRM, analytics tools, and external data sources, for a unified data approach and singular source of truth reports.* Lead and mentor a team of marketing operations professionals, fostering a culture of continuous improvement.* Collaborate with marketing, sales, IT, and other departments to align on goals and initiatives.* Act as a key point of contact for marketing operations-related inquiries and issues.* Manage marketing operations budget, ensuring efficient allocation of resources.* Identify opportunities for cost savings and process optimization.What You'll Need to Succeed* Bachelor’s degree in Marketing, Business, or a related field; advanced degree is a bonus.* 5+ years of experience in marketing operations or a similar role, with a proven track record of success.* Strong understanding of marketing technologies, including CRM, marketing automation, and analytics tools.* Excellent analytical skills, with the ability to interpret complex data and provide actionable insights.* Proven experience in managing and optimizing marketing campaigns across multiple channels.* Exceptional project management skills, with the ability to prioritize and manage multiple tasks simultaneously.* Strong leadership and team management abilities.* Excellent communication and collaboration skills.* Ability to thrive in a fast-paced, dynamic environment.Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a erse and inclusive workplace, and we believe that ersity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!#Salary and compensation

About UsAssure DeFi® pioneered a new safety standard in the Decentralized Finance (DeFi) and NFT markets. Our core services are KYC verifications and smart contract audits. We privately verify and securely store the identity of crypto and NFT project owners, while also auditing their smart contracts. Our core services help deter blockchain fraud and help investors be more confident in their investments.  We complement our core offering with extensive marketing & advisory services that help projects raise more money and launch more successfully.  Our CultureWe are a recognized leader in the Web3 space, who has helped thousands of projects improve credibility, visibility and launch more successfully. Web3 moves fast, and our business team strives to move faster to stay ahead of the market, which requires our team members to constantly communicate, innovate, and improve. We treat each other with respect, honesty and transparency. We communicate often and hold each other accountable to commitments and progress. Desired Qualifications * 5+ years of experience in marketing related roles, including Project Management * 3+ years of marketing experience in Web3, cryptocurrency, blockchain, NFT and/or fintech projects/products with deep knowledge of current trends & successful market & native tactics* Proven experience and understanding how to maximize sales, market reach, and community growth with social media platforms  (Twitter and Discord are primary channels. Reddit, LinkedIn, and YouTube a plus)* Strong website experience (strategy, layout, content, design, and conversion)* Strong Web3 copywriting experience (posts, ads, sales collaterals, press,    long-form articles)* Proven success in designing and executing co-marketing strategies with partners * Solid Experience using, analyzing, and drawing conclusion with marketing analytics/KPIs* Experience using software and/or AI tools to improve marketing effectiveness.* Experienced organizing and leading AMAs * Ability to work US Eastern time hours between 9AM - 6PMPosition Responsibilities* Lead the development and execution of a comprehensive social media and PR strategy which maximizes lead generation and expands brand awareness, inclusive of paid campaigns on relevant advertising platforms (e.g. Twitter, LinkedIn, Google)* Lead copywriting - Create, review, and approve all Marketing content (posts, ads, sales collaterals, press, web, long-form articles)* Create and execute website layout, flow and content, and design. Work closely with web development team to drive conversion. * Lead creation & execution of marketing strategies, campaigns, sales tools, and key initiatives while maximizing teamwork and the effectiveness of the marketing staff.   * Identify market trends and insights; suggest optimization of spend,  messaging, and channels based on the insights.* Evaluate value of IRL event attendance (Web3 conferences, trade shows, and speaking opportunities).  Recommend, organize and prepare for participation.* Develop and monitor the performance metrics all digital marketing campaigns,  and web conversion against goals (ROI and KPIs)#Salary and compensation

"

Who are we:

Bree is a financial technology company creating best-in-class lending products for consumers and businesses.

Currently, our consumer business serves everyday Canadians overlooked or underserved by legacy financial institutions. We are building a suite of financial products that is friendlier, more intuitive, more helpful and lower-cost than existing solutions, empowering our customers and improving their financial health. Our flagship product is an interest-free line of credit that provides short-term liquidity to our customers with no hidden fees.

Over the next 5 years, our vision is two fold:

* Become the best consumer lending company in the world. How will we do this? We are building a highly profitable Swiss Army Knife of consumer fintech products which acquires customers via lending products—enabled by building at the leading edge of lending technology.

Founded in 2021, Bree has raised more than $2 million in funding from world-class technology investors including Y Combinator, Global Founders Capital, and other top-tier angel investors including executives and founders of Meta (Facebook) and Forge Global. We are fortunate to have a very healthy core business with tremendous runway and cash position having grown 6x in the last year to high 7 figures of annualized revenue. Bree is headquartered in Vancouver, B.C. and we are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth.

Job Description:

We are looking for a marketing leader who will be responsible for leading and executing growth strategies across various channels for us. This person will work closely with our current team member handling Facebook and Google ad buying, leading all our efforts in creative development and constantly think about new channels to drive customer acquisition

Why you should join us:

This is a great role for a marketing leader who is interested in scaling a high-growth start-up with product market fit.

We are at an extremely exciting stage as a company. We’ve built a product that has proven demand, raised capital from world class investors, and are looking to build the core team to scale our business beyond profitability. You will be on the ground floor of an early-stage company as we hyper-scale from high 7 figures of annualized revenue to 8 figures and beyond over the next year.

Key Responsibilities:

* Focus relentlessly on scaling to 100K monthly active users

Who you are:

* Proven track record of delivering acquisition and payback goals through digital channels in fast moving, competitive environments

Perks:

* Generous equity package

How to Apply:

If you are a growth-focused marketing leader with extreme ownership, we would love to hear from you!

",

Xometry has an exciting opportunity for an experienced Sales Engineer. We are shaking up the custom manufacturing industry by doing in seconds what typically takes days or even weeks. Our proprietary instant quoting technology and nationwide manufacturing network have allowed us to create an on-demand manufacturing service within the $60 billion custom parts industry.   The Sales Engineer serves as trusted advisors to prospects and customers by leveraging their technical expertise and business acumen to propose relevant solutions to real business problems. The Sales Engineer works in tandem with the Sales team to sell to our manufacturing processes across business units and markets in North America. The Sales Engineer anticipates and overcomes technical objections to grow and accelerate sales opportunities and provide the right solution to our customers.In this role you will:Support Sales and to conduct discovery meetings to uncover business and technical requirements that map to Xometry solutionsConsult with prospects and customers to identify appropriate applications of Xometry technology to define a business case and solutionDemonstrate Xometry capabilities, including Xometry software quoting platform.Support internal product, sales, quoting, and engineering teams by driving feedback and content for marketing collateral through case studiesSupport marketing efforts by serving as an industry thought leader at events and webinarsWhat we look for:Mechanically intuitive and knowledgeable about a range of manufacturing processes related to injection molding (plastic injection molding, compression molding, overmolding, insert molding, metal injection molding), ideally with hands-on experience.Just as comfortable in deep technical discussions with engineers and manufacturing professionals as they are presenting to varied audiences, including executivesConsultative, making sure to ask questions to understand the whyExperienced at preparing technical solutions for business proposals Driven and self-motivated with the ability to manage several long-term projects with minimal oversight in a fast-paced startup environmentHave strong interpersonal skillsEngineering degree (mechanical preferred), or related technical degree3+ years experience in an engineering or technical fieldDemonstrated project management and presentation skillsCAD experienceDemonstrated expertise in some of the following areas: New Product Development, Materials Science, Plastics Engineering, Mold DesignExcellent written and verbal communication skills, including mastery in English Willingness to travel up to 20%Must be a citizen or legal resident of the United States, or hold a visa that allows you to work in the United States without sponsorship#LI-Remote #Salary and compensation

At Gradle Inc. our purpose is to bring joy to software builders and value to the business professionals that use it. We are the company behind the Gradle Build Tool, which is one of the top 20 Most Popular Open Source Projects for IT, used by millions of developers, and is downloaded almost 30 million times a month. Our commercial product, Develocity, has set new standards in software development and is used at companies like LinkedIn, Google, Netflix, SAP, and most valuable technology and Global 1000 companies from around the world. As such, Gradle is one of the fastest-growing start-up ventures based in Silicon Valley.  We achieved our Series C funding in December of 2021 and are moving into a period of rapid growth.Gradle is one of the original remote-first organizations - we were founded back in 2008 by two engineers living on opposite sides of the world. Today, the Gradle workforce includes employees in 27 countries and 5 continents.Ensuring a erse and inclusive environment where we learn from each other is important to our values and culture. We welcome all people of erse backgrounds, experiences, abilities, and perspectives!Job DescriptionPlay a Critical Role in Helping Our Customers Optimize Developer ProductivityAs a Pre-Sales Engineer at Gradle, you will be on the front lines, working closely with our customers, prospects, and partners, guiding them on how to optimize the productivity of their engineering organization by improving the software build and testing processes. You will work with our Sales, Product Management, and Engineering teams to help customers understand and experience the value of the Develocity solution from a technical, business, and financial perspective. We Remove Obstacles to Your SuccessAt Gradle,  our sales organization leverages the following to to allow you to focus on creating pipeline and driving revenue:* A hardened qualification and prioritization process to ensure you are engaged with right end users at the right companies* A world class product that solves a massive problem every software developer and Engineering leader faces daily* A standardized evaluation process that delivers immediate technical value and a hard cost ROI in just a few days* A referenceable network of brand name customers and OSS partners willing to speak to new prospects about their successWho You Are And What You Will Do* Strong work ethic and can-do attitude.* Collaborate with the Sales team through MEDDICC to identify and communicate the potential application of the Develocity product in prospective customer environments.* Deliver inspiring and compelling software demos, solution presentations, workshops, and product trials showcasing Develocity’s value.* Provide technical recommendations on how to orchestrate, test, optimize and understand prospective customers’ software builds leveraging Gradle solutions* Collaborate with the Engineering team SMEs to implement specific use cases that are high-value for prospects and customers. * Become a trusted Developer Productivity technical advisor to prospective customers and the partner community.* Act as a SME to educate your Sales colleagues on relevant product knowledge.* Help to maintain FAQs of information learned in the field and tested through experience.* Keep current with the latest trends and tools in the DPE, SDLC, and DevOps landscape.* Communicate important customer product feedback to Product Marketing, Product Management and Engineering teams.What You Bring* 10+ years of experience working in Pre-Sales Engineering, Solutions Engineering, Consulting, IT Architecture, Build Engineering, DevOps, or a combination of these, either selling to, or working in, enterprise environments. Practitioners are welcome and encouraged to apply. If you have domain experience and are excited about the possibility of working in a field role, we invite you to talk to us.* Familiarity and technical understanding of SDLC tools, SDLC supply chain observability and build tools in particular:* Build tools (Maven, Gradle, Android, Bazel, NPM, Python, etc.)* VCSs (Git, Subversion, etc.)* CI/CD tooling (Jenkins, GitLab, TeamCity, Github Action, Harness, ArgoCD, etc.)* Container technologies (Docker, Kubernetes, OpenShift, etc.)* Artifact repositories (Artifactory, Nexus, etc.)* SDLC Supply Chain Security* Advanced communication and presentation skills.* Excellent time management skills and the ability to prioritize activities autonomously in the best interest of your Sales team.* A “continuous learning” mindset and thirst for knowledge, with a deep desire to build impactful solutions.* Up to 35% traveling to customer sites and eventsNice to Have* Hands-on experience with Develocity* Hands-on experience with uploading a Build Scan® to scans.gradle.com* Scripting/SQL ExperienceCheck out DPE University. What We Offer* Ability to work from any place in the world in a remote-first environment with flexible working hours* Work on a fast-growing product with a clear vision for the future* Close collaboration with an ambitious and experienced team and the opportunity to learn from them regardless of your experience level* Opportunities for growth in your career and in leadership responsibilities* In-person meetings, such as our annual company offsite (where previous locations have included France, Spain, and Italy), team meetings, and onboardings* Contribute to leading solutions in the new industry of Developer Productivity Engineering and work with cutting-edge DPE tools and practices* Competitive salaries and equity grantsCompensationWe offer competitive salaries and equity grants to all team members. The US salary range for this position is 225-275 OTE which reflects the target ranges for all US locations. Within this range, inidual pay is determined by geographic location and additional factors including but not limited to experience, relevant skills, qualifications, seniority, performance, and travel requirements. Our recruiting team can share more information about the specific salary range for your location during the hiring process.Benefits & Perks* A focus on learning and development – Gradle offers an annual L&D stipend and a monthly company-wide Learning Day* Home office stipend to make sure you are fully set up to work remotely* Generous Paid Time Off* Paid public holidays* Volunteer Day - Giving back to the community has always been a priority at Gradle, so we offer up to 8 hours of paid work time each year for team members to give back to their local communities* (US) Competitive healthcare offerings with multiple options covered at 100% for team members only, short-term and long-term disability coverage, and employer-paid life insurance coverageLocation* Remote from the UK (or similar timezone)While our team works remotely and is spread across the globe, we deeply value daily interactions and collaboration.About usVisit our careers page to learn more about the company and see other open positions. We are committed and skilled software engineers, product designers, and marketing experts who are passionate about developer productivity. We take pride in delivering products that are relied upon daily by some of the world's leading software organizations, such as Netflix, LinkedIn, Airbnb, Spotify, Twitter, and Atlassian.Our team is globally distributed but deeply connected. We value our interpersonal relationships as much as we value our achievements.We are a erse and inclusive workplace where we learn from each other and together. We welcome people of different backgrounds, experiences, abilities, and perspectives.Privacy NoticeFor information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Job Applicant Privacy Notice.At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.  #Salary and compensation

About the opportunityBuilding on the growth already achieved by our US based sales team, we’re looking to grow our Account Executive team throughout North America.As an Account Executive, you’ll drive Contentful’s growth by leading the end-to-end sales process from prospecting to close. You’ll be instrumental in driving new revenue opportunities, customer enablement initiatives and leading a consultative sales process by speaking the language of both professional developers and business leaders. Working in partnership with our Customer Success team, you’ll nurture and grow a customer base within North America.As an Account Executive in this critical market, you will be the point of contact for both customers and prospects. Your role is to identify and develop new sales opportunities and grow existing accounts while ensuring customers meet their business objectives with Contentful.What to expect?* Position, negotiate, and close new logo and expansion business ($50-500K ACV) in the North American territory* Meet quarterly and annual sales goals by developing an account strategy and pipeline, managing internal and client processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and creating sales proposals* Prospect and develop new business opportunities with existing customers and prospective customers. As part of our Product Lead Growth (PLG) motion it is critical for you to be successful conducting research, identifying key players, qualifying leads to drive new business relationships, then growing value-add relationships with key decision makers by becoming a trusted advisor* Manage RFI/RFQ requests with Contentful internal and customer teams* Refine and evolve our "land-and-expand" model in collaboration with Sales, Partnerships, and Customer Success teams* Seek to understand the digital experience challenges of prospects and current customers while aligning the ROI of Contentful with those challenges to ensure a value based selling approach* Work closely with Sales Engineers and Solution Architects to uncover technical challenges and opportunities, as well as the greater sales ecosystem (including, but not limited to Sales Development Representatives, Account Managers, and Customer Success) to drive new business and retain customers* Develop innovative proposals, position complex pricing structures and negotiate contracts and deal-closing requirements quickly and efficiently* Work closely with Customer Success & Marketing teams to ensure that best practices of Contentful are shared and implemented with the respective customers* Your compensation plan includes Monthly and Annual accelerators for over achievement against your bookings goals.What you need to be successful?* 4+ years of B2B SaaS sales experience - a minimum of 2 years in a closing role* 2+ years of experience successfully selling complex technical software* You embody a true “hunter” - you have experience generating pipeline and closing new business* Experience with a "land-and-expand" sales model* Experience with a Product Lead Growth sales model a plus* History of selling complex technical solutions to customers who span distinct isions (e.g. marketing, IT, sales leadership)* History of working closely with Partnerships to drive business* Ability to understand the Contentful API and discuss outcomes with multi-threaded relationships across C-level stakeholders highly technical iniduals* Excellent oral and written communication and presentation skills* All candidates must align with our company core value of Be Humble, Embody A Growth Mindset, Start With The Customer And Work Backwards, and Strive Together* Willingness to travel (up to 25%)* College degree (BA/BS)What’s in it for you?* Join an ambitious tech company reshaping the way people build digital experiences* Full-time employees receive Stock Options for the opportunity to share in the success of our company* Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.* We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days* Company paid parental leave to care for and focus on your growing family * Use your personal annual education budget to improve your skills and grow in your career* Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties * An annual wellbeing stipend to care for your physical, financial, or emotional health* A monthly communication stipend and phone hardware upgrade reimbursement.* New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.This role will need to be conducted in a state in which we are currently registered to do business. #LI-Remote #LI-SD2 #LocationWashington, District of Columbia, United States

CORRELATION ONECorrelation One develops the workforce’s skills for the AI economyEnterprises and governments work with us to develop talent and close critical data, digital, and technology skills gaps. Our global programs, including Data Skills for All (DS4A) and data competitions, also empower underrepresented communities and accelerate careers.Our mission is to create equal access to the data-driven jobs of the future. We partner with top employers and government organizations to make that a reality, including Amazon, Coca-Cola, Johnson & Johnson, USAID and the U.S. Department of Defense.Our skills training programs are 100% free for learners and are delivered virtually by industry experts to minimize traditional barriers to career advancement. We take pride in fostering supportive, human-led, group learning environments that build technical proficiency and confidence in participants.Join us and let's shape the AI Economy together!Your impact The Operation Analyst (OA) collaborates with our Program Managers and assist in the management of Correlation One’s live, online training programs that serve hundreds of students at a time. The OA works with the Business Operations and Curriculum teams, contracted instructors and teaching assistants to complete ad hoc projects to uncover insights about our data and/or digital skills training programs.The ideal candidate is an excellent project manager and is able to execute simultaneous competing deadlines and tasks involving multiple stakeholders. The OA analyzes program data,  provides support for live class ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program. The Operations Analyst is responsible for assisting the Program Manager in running a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment. A successful Operations Analyst is a quick learner with a strong work ethic who takes initiative and is able to navigate ambiguity productively and patiently.  They have an interest in changing lives through education and a desire to work on larger and/or different programs as we continue to scale. Correlation One is a company where creativity, initiative, collaboration, and communication are valued. About the team:Our team values a healthy mix of high-level thinking and a get-it-done attitude. Everyone checks their ego at the door. We have a hard-working but fun culture where the best ideas win, whether they come from our CEO or our newest team member.A day in the life Assist with the preparing  and launch of Correlation One training programs, including application management, instructional staff hiring, cross-functional team collaboration, and client communication. Collaborate with the Product and Operations team to run our business operations, with a focus on our data science and data analytics training programsCreate a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional mannerPerform anecdotal & statistical analysis on our collected product data to uncover actionable insights across different distribution channels, geographies, and client segmentsComplete ad hoc projects related to our data science and data analytics training programsCollaborate with internal team to creativity assess and test new products, and build growth strategiesManage the live class operations on Saturdays. Most of the synchronous instruction for our training programs occurs on Saturdays in a “live online” format (e.g., synchronous but delivered fully online). The person in this role would get a day off each week (e.g., Friday or Monday) to offset any Saturday they work.Your expertise 0-2 years full-time professional experience, ideally in an operations or analytics roleMinimum 4-year college degree or equivalent experienceExperience managing cross-functional, high-impact projects with multiple stakeholdersExceptional written and verbal communication skills with large audiences and varying levels of English language proficiency Strong work ethic and the ability to work well under pressure and with minimal supervisionProactive approach, high attention to detail, and a quick learnerStrong customer service ethic, with experience supporting relationships with iniduals and clientsFamiliarity with Google Suite and MS Office Suite, especially Powerpoint and ExcelFamiliarity with Slack and Zoom strongly preferredWhere you areThis role is fully remote and for candidates based in LatAm (Latin America). Working hours should be compatible with the Eastern Time time zone. We are headquartered in New York City and have office space in Midtown Manhattan.How we support our people Unlimited Time Off, with a minimum time off recommendation 10 company-paid holidaysOfficial company-wide holiday for the last week of the calendar year Access to free data skills training through our programsA company culture that empowers iniduals and embraces ersity through its core missionThe compensation range for this position is specific to location and takes into account the wide range of factors that are considered in making compensation decisions. These factors include (but are not limited to) location, experience, education and skill sets. A reasonable estimate of the current salary range is $24,000-$30,000 / year. The range only reflects the base salary and does not reflect bonus, equity or benefits.Correlation One’s Commitment Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.  We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. Correlation One is committed to the full inclusion of all qualified iniduals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].  #Salary and compensation

Dropbox is hiring a remote Senior Director, Digital Marketing. This is a full-time position that can be done remotely anywhere in the United States.

Dropbox - Keep life organised and work moving – all in one place.

Sr Business Analyst - RevenueStorable is seeking a Senior Business Analyst to join our Business Operations team, supporting the Sales, Marketing, Client Success, Client Operations, and Business Development departments.This role focuses on driving revenue growth and empowering stakeholders through proactive and expert guidance. You will play a critical role in bridging the gap between business needs and technical solutions. This role combines project management, product ownership, technical design, technical development, and analytical skills to ensure our systems, processes, and strategies align with our business objectives.What you will do:* Stakeholder Management: Engage with stakeholders across the organization to understand business needs, gather requirements, and manage expectations.* Lead-to-Cash Lifecycle Expertise: Develop and maintain an expert understanding of the lead-to-cash lifecycle from a systems, business, and process perspective.* Project Management: Lead and manage projects from inception to completion, ensuring timelines and deliverables are met. Utilize project management frameworks and Scrum methodologies.* Product Ownership: Act as an internal Product Owner, driving strategy, business cases, roadmaps, and user stories. Prioritize backlog items and ensure clear communication with both business and systems teams.* Business and Systems Analysis: Analyze and diagram business processes and systems to identify areas for development and improvement. Provide recommendations and implement solutions to enhance efficiency and effectiveness.* Data Analysis: Utilize SQL, advanced Excel functions, and Tableau for data extraction, analysis, and reporting. Provide insights and support decision-making with data-driven recommendations. Use data wrangling skills to clean systems and keep those systems clean over time.* Salesforce Administration: Configure and manage Salesforce (Flows, Validation Rules, Formula Fields, Reporting, Dashboards) to support business processes and enhance user experience.* Hubspot Management: Configure and optimize Hubspot (Configuration, Workflows, Reporting) for marketing and sales automation.* Integration and Automation: Utilize Workato or another iPaaS to integrate systems and automate workflows, enhancing operational efficiency.What you will need:* Bachelor’s degree in relevant field.* Minimum of 5+ years of relevant experience as a Business Analyst, Revenue Analyst, Systems Analyst, Operations Analyst, Systems Engineer, Salesforce Admin, or Product Owner.* Proven experience in stakeholder management and project management within a technology company.* Expert knowledge of each element in the lead-to-cash lifecycle from a systems, business, and process perspective.* Proven track record developing intricate SQL queries, Salesforce feature sets (Flows, Validation Rules, Formula Fields, Reporting, Dashboards), Hubspot feature sets (Configuration, Workflows, Reporting), advanced Excel functions, and automation scripts.* Experience with Scrum and a project management framework.* Strong analytical and problem-solving skills, with a proven track record of providing high-impact,  actionable insights to upper management.* Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.* Highly curious disposition with a bias towards action.* Flexibility and nimbleness - Storable is a fast-moving company, so our sales tactics, product offerings, and overall strategy might pivot. We’re looking for someone who is excited by rapid growth and eager to adapt our processes accordingly.* Certification in Salesforce, Scrum, or a Project Management framework is a plus.#Salary and compensation

Head of Marketing - Ducat Protocol (Bitcoin-Native L1 Stablecoin)

About Ducat Protocol:

Ducat Protocol is pioneering the first decentralised stablecoin native to Bitcoin’s L1, leveraging BTC programmability and Ordinals Inscriptions. Our flagship stablecoin, UNIT, is over-collateralized by 150% BTC, offering on-chain leverage while ensuring self-custodial security. More about us.

Role Overview:

We’re seeking a visionary Head of Marketing to lead our efforts in driving adoption and brand recognition for Ducat Protocol and UNIT Stablecoin. You’ll help build a dynamic team, craft data-driven strategies, and collaborate cross-departmentally to ensure Ducat Protocol’s growth within Bitcoin DeFi and the broader crypto ecosystem.

Key Responsibilities:

• Develop and execute comprehensive marketing strategies to enhance protocol adoption and community engagement.
• Help build and mentor a team of marketing professionals to achieve aligned OKRs and KPIs.
• Collaborate closely with product and technical teams to translate complex concepts into impactful campaigns.
• Analyze market trends and competitor activities to refine our marketing playbook.
• Manage the marketing budget with a focus on maximising ROI.
• Attend crypto conferences.
• Host events in real life and on Twitter Spaces.

Requirements:

• 3+ years in marketing leadership, with at least 2 years in crypto (DeFi preferred).
• A passion for Bitcoin DeFi, Ordinals, and Runes.
• Deep understanding of Bitcoin, DeFi, and the broader crypto landscape.
• Proven track record in creating and executing successful marketing campaigns.
• Strong communication skills and the ability to convey technical concepts to erse audiences.

Compensation:

• Competitive salary: $70,000 per year.
• Meaningful token options in DUCAT, with growth potential.

Info:

• Remote.
• Full-time.

Apply:

Interested candidates should DM me directly on Telegram with their CV, Twitter, and LinkedIn profiles if available: https://t.me/dav1dbtc.

About The RoleBraze is looking for an experienced leader to act as head strategist and editor-in-chief to take our content program to the next level. Your responsibilities will include reimagining the foundation–content purpose, editorial calendar, reporting, format, our blog, long-form, event content, and digital strategy–deeply understanding Braze’s audience, defining our global content roadmap, leading a team of writers and content marketers, and guiding resonant and industry-leading event content. Your goals will include driving brand awareness amongst marketing professionals, reinforcing our category leadership, generating qualified leads, educating our customers and prospects, and enabling our sales and marketing organizations. We’re looking for a strategic storyteller with insatiable creativity and a penchant for experimentation. In other words: you have a lot of cool ideas, are quick to execute, and are inclined to optimize. You should be comfortable expounding on technical topics and leveraging data to create attention-grabbing pieces. Your audience-centric mindset will guide you to generate deliverables that are helpful and unique to Braze and our customers, prospects, and partners.This will be a highly cross-functional role, expected to work across our Marketing, Strategic Consulting, Sales, and Growth functions as well as with external stakeholders such as partners, customers, and editorial freelancers. We’re looking for someone who’s done it before, and wants to do it again at 10x – guides, blog posts, SEO articles, events, webinars, videos, and more.The team is small, the ask is large, and the opportunity is great.What You’ll Do* Be the owner of our annual hero guide, the Content Engagement Review (CER), and be proficient in translating large amounts of data into segmented narratives that appeal to and are influential for all regions and all levels of marketers and technologists. The CER is used throughout the year and across multiple formats and channels* Act as our company advocate for content marketing best practices and help formulate Braze’s POV as an industry leader* Develop and execute on an ambitious and evolving content strategy. From that, craft actionable goals and create quarterly marketing editorial plans and thematic calendars* Act as exceptional player-coach, building and managing a content team, event content marketers* Apply a holistic approach to integrated marketing campaign strategies to ensure a unified experience for target audiences across all stages of the journey* Recommend different content types appropriate to associated channels to reach multiple personas “where they live”* Work closely with demand generation on developing a measurable and results-driven content distribution strategy including social /channel distribution* Work with regional content marketers and leaders to execute an efficient localization strategy* Develop and oversee a “test-and-learn” plan to drive growth through new channels and formats* Partner with Product and Brand as well as PR/Communications to craft compelling global narratives and messaging* Deeply understand our Ideal Customer Profile segments and conduct audience and competitor research; Stay on top of industry developments, news, and trends so that we publish content that resonates with Braze target prospects and customers * Collaborate with external contributors – partners, freelancers, and customers – to contribute to our content program; Leverage the latest technology to assist with content creation, SEO optimization, and data analysis; Partner closely with the SEO team and regularly review scaled content for quality* Ensure consistent tone and brand across all content and target audiences while continuously analyzing and optimizing performance; Train internal teams on editorial best practices to scale content production at Braze* Measure, analyze, and report on content performance – inclusive of audits of existing content performance to refresh and adjust for emerging priorities* Develop and implement standards, systems, best practices, and templates for content, and continually raise the bar for the company’s editorial standards, specifically optimizing for search * Evaluate existing content marketing tools and technology and identify potential for future upgrades Who You Are* You’re a positive, sleeves-rolled-up inidual who thrives on navigating the rapidly evolving B2B tech space. You’re a strong communicator and collaborator with a proven record of cross-functional leadership that brings teams along to achieve business objectives* You inspire creative teams and encourage innovative ideas, whilst also having a mindset of process improvement and the ability to create efficiencies to increase the team’s proficiency and productivity* You can take and receive large quantities of loud feedback and incorporate it accordingly* You are someone with excellent interpersonal skills who can properly navigate a highly-charged and erse set of stakeholders–up, down, and across–all with their own priorities and initiatives* You possess a strong portfolio that demonstrates versatility and experience within a range of content formats and a knack for simplifying the complex* You have experience developing multi-audience, full funnel B2B content journeys and incredible content experiences, as well as the associated KPIs for measuring success of these efforts * You have impeccable writing for marketing, martech, SaaS and B2B and have acted as an editor-in-chief* You have the ability to prioritize multiple, demanding tasks simultaneously and with accuracy* You have proficiency with project management and content marketing platforms, including Asana, Uberflip, PathFactory, etc. For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $176,000 and $192,000/year with an expected On Target Earnings (OTE) between $220,000 and $240,000/year (including bonus or commission). Your exact offer may vary depending on multiple inidualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. #Salary and compensation

Airtable is hiring a remote Sales Manager, Strategic Accounts. This is a full-time position that can be done remotely anywhere in the United States.

Airtable - Build powerful work apps, without coding.

The Graph is looking to hire a Marketing Associate to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Social Media Director

locations

National Remote

time type

Full time

job requisition id

JR100422

As the leading global type 1 diabetes (T1D) research and advocacy organization, Breakthrough T1D helps make everyday life with T1D better while driving toward cures. We invest in the most promising research to turn ideas into life-changing therapies and devices. We work with government, regulatory officials, and insurance companies to address issues that impact the T1D community — breaking through barriers that limit access to care worldwide. We provide resources and guidance that makes it easier to live and thrive with T1D. This is more than a moment — we’re empowering a movement for the T1D community. Share your support and help educate and empower iniduals facing type 1 diabetes.

Our mission is to improve lives today and tomorrow by accelerating life changing breakthroughs to treat, prevent and ultimately, cure T1D and its complications. Always, we are guided by a single purpose: As we drive towards curing type 1 diabetes, we help make everyday life better for the people who face it.

What You’ll Do

Do you believe social media has the power to empower communities and change the world one follower at a time? Do you love data-driven long-term planning AND creatively engaging the latest TikTok trend? Are you passionate about collaboration and leadership? If so, Breakthrough T1D is looking for a Social Media Director to set the overall strategic vision, tone, and direction for our social media presence. You will report to the Vice President of Digital & Creative Services.

You will drive engagement, increase brand awareness, and grow audiences by effectively communicating key themes that include our mission. This leader will ensure that Breakthrough T1D social media content and strategy remain fluid, adaptable to changing trends, and always at the forefront of digital innovation.

As part of this position, you will:

• Grow brand awareness and engagement by developing annual strategic plans and incremental data-informed campaigns and translate organizational goals into compelling content that advances the organization’s growth objectives.
• Become a trusted, collaborative social media expert and business partner on the social, marcom and broader Breakthrough T1D team.
• Actively measure performance and results of organic content on our social channels, providing executive reports on performance and results against KPIs.
• Ensure Breakthrough T1D’s visibility for key audiences across core social media channels.
• Work closely with the analytics team to integrate and measure the value and impact of the social media strategy, measures, and actions daily
• Lead a team of social media professionals
• Work in close collaboration with colleagues from aligned communication channels (e.g., earned media, paid media, celebrity, website, and direct communications) in an agile way.

You’re Good At

• Strategy:
  • You live in your social media dashboards, naturally see trends in data, and can translate those trends into creative, strategic growth and engagement plans.
  • You can clearly present a strategic social media plan and work collaboratively to integrate it with broader comprehensive marketing plans.
  • You are at the cutting edge of the quickly evolving social media landscape and know when and how an organization should innovate.
• Content creation & storytelling:
  • You are adept at leading a team to create compelling, story-based, channel-specific content
  • You enjoy translating heady scientific and policy updates into engaging social experiences
• Sustainable community building:
  • You have a history of attracting new community members and followers from erse demographic backgrounds and keeping them engaged for the long-term

You Bring (Qualifications)

• A minimum of 10 years of relevant professional experience in leading a social media function
• Editorial knowledge, celebrity/influencer engagement, short video scripting/storyboarding are very strong advantages
• Experience working with Social Media Management Tools like Sprout.
• A bachelor’s degree in a relevant field of expertise. Master’s Degree or MBA a plus
• Proven track record of growing a significant social media presence across different social media platforms
• Advanced communication skills: oral, written, and active listening
• Fluent written and spoken English skills

Targeted Salary Range is $120K – $130K

Essential Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Additional information:

Requests for medical, religious, and other exemptions will be considered on an inidual basis. Breakthrough T1D will comply with all federal, state, and local laws.

Breakthrough T1D supports a erse and inclusive workforce.

Title: Principal Product Designer, Monetization

Location: San Francisco, CA, US; Remote, US

Job Description:

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

As the Principal Designer, you’ll be responsible for helping to drive a vision for both products within our suite of business tools and new ad ideas that enable Pinners to create a life they love. You will create experiences that serve a range of customers from Pinners to small businesses to global ad agencies. We’re looking to recruit an experienced and passionate design leader to join us in our mission. You possess the skills to create holistic products and know how to build experiences that help business customers achieve their goals. Join us in building amazing new ways that inspire the world to make their ideas a reality.

• Establish the strategic direction and product vision for our most complex problems, including the future of integrating AI based assistive tools into our business suite, while bridging the gap between vision and execution
• Be at the forefront of major design initiatives and broadcast the efforts of the design team across Pinterest
• Set and refine the design quality bar, in partnership with design leadership, through our principles and design system
• Be responsible for mentoring and helping grow talent within the team
• Represent Pinterest Design within the global design community, attending and speaking at conferences

What we’re looking for:

• A leader who prefers to lead by doing – you can’t resist the urge to practice your craft by rolling up your sleeves and work alongside your team to unlock creativity
• A respected designer and product thinker that has mastered their craft and cohesive product strategy, ideally a renaissance person with endless curiosity
• A mentor who is energized by growing others’ careers and knows how to motivate a team
• An inspiring communicator that represents creative work, builds trust and influences alignment of our creative vision across marketing, PR and product
• 12+ years with a track record of shipping inspiring well built experiences leveraging the latest technology (Gen AI experience is a plus)
• 4+ years designing advertising or other complex enterprise applications

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we’re not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1-2 times/quarter and therefore can be situated anywhere in the country.

#LI-BL5

#LI-REMOTE

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

$204,754—$421,578 USD

Our Commitment to Diversity:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify [email protected] for support.

Title: Regional Marketing Events Manager | Remote, USA

Location: Omaha United States

Job Description:

This position can be hired remotely within the continental U.S.

As the Regional Marketing Programs Manager, you will be the face of marketing to your region(s), devising and executing strategic marketing programs with cross-functional teams, impacting pipeline generation, and strengthening the Optiv brand.

This role reporting to the Senior Manager, Regional Marketing Programs, will be responsible for leading the strategy and execution surrounding Optiv’s regional marketing programs, which are leveraged as a lead generation tool for Optiv sales, services, and our partner community. This highly interactive and dynamic position works closely with Optiv’s Sales Go-To-Market team, Area Vice Presidents, Regional Sales Directors, inidual Account Managers, internal cross-marketing functions, and Optiv’s extensive partner community.

Their primary objective is to move accounts through sales pipeline and accelerate the sales cycle for prospects and customers through the execution of strategic marketing programs, as well as to ensure thorough coverage and penetration of the total addressable market (TAM) leveraging various marketing distribution channels.

How you’ll make an impact

• Identify and manage all appropriate regional marketing programs in a dedicated region(s), including but not limited to, Optiv-led strategic solution-focused roadshows, account-targeted programs, regional conferences and professional associations, targeted field activities, webinars, strategic roundtables, and partner events.
• Delegate logistical responsibilities to the regional marketing coordinator, including but not limited to researching and securing venue options, setting up online registration pages, registration reporting, invitation creation, shipping materials, auditing programs in NetSuite, onsite program execution etc.
• Collaborate with Marketing Program Leadership and the Demand Generation team to align global campaigns with supporting regional activities tailorable to each sales region.
• Responsible for developing, leading, and refining Optiv’s regional marketing strategy in assigned territories, and ensuring it aligns with overall company strategy and initiatives.
• Partner with Sales GTM team, AVPs and Regional Sales Directors to understand their business needs and create marketing activities that align with national objectives and regional goals and priorities.
• Communicate marketing initiatives, ongoing national campaigns, and upcoming marketing programs to regional sales leadership.
• Plan and execute strong, data-driven marketing activities and programs to drive pipeline generation and brand awareness in the region
• Manage marketing relationship with partner community including program collaboration, determining strategic partner involvement in programs, allocation of funding, and setting program expectations.
• Analyze investment, expected return, and overall feasibility of proposed activities, working with cross-functional marketing teams if additional resources are needed to meet program objectives.
• Evaluate feasibility of additional in-region opportunities for the sales team to engage with prospects and build pipeline.
• Work with sales GTM team and sales leadership to analyze partner involvement, and create strategies for partner participation throughout the year, as it aligns to Optiv solutions, and regional pipeline.
• Responsible for producing and managing program budgets, securing adequate partner funding, and tracking MDF to ensure there is no profit loss.
• Assess and create solutions to address challenges of the field team with professionalism and a can-do attitude.
• Leads conversation with sales teams to improve upon future marketing programs.
• Manage regional marketing programs calendar for assigned region(s).
• Responsible for securing partner funding to defray event costs, either directly with partner manufacturers or through distribution.
• Submit contracts and funding paperwork to technology partners.
• Ensure necessary documentation is uploaded into NetSuite to support MDF claims.

What we’re looking for

• 7+ years of professional, business marketing experience including event strategy, creation, and execution.
• Experience with developing targeted outreach marketing programs.
• Passion for field marketing and working with sales to generate pipeline and drive business.
• Ability to demonstrate leadership, creativity, and initiative.
• Excellent strategic thinking skills with ability to make data-driven decisions.
• Experience working with sales leadership and ability to influence others cross functionally.
• Strong work ethic operating with a sense of urgency, ability to multi-task, strong organizational, and project management skills, and a can-do attitude.
• Experience working in technology or cybersecurity a preferred.
• Experience writing external facing marketing correspondence that supports marketing programs, lead generation activities, and marketing communication efforts.
• Experience with Salesforce, Marketo, NetSuite, Domo, Splash, or similar integrated marketing tools is preferred.
• Bachelor’s degree with an emphasis in Marketing, Business, Communications, or English.

Salary Range Description

$80,300.00 – $107,500.00 Annual

The Hiring Range provided for this role is informed by (but not limited to) various factors including responsibilities of the position, work experience, education/training, internal peer equity, geography, as well as other market influences when extending an offer. The disclosed range has not been adjusted for these factors. This role may also be eligible to participate in a variable incentive-based bonus plan. Optiv offers a comprehensive compensation and benefits package, of which salary is a component.

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an inidual with a disability, veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

"

Moonvalley is building the next generation creative studio, powered by the most capable video and image foundational models in the world. We are creating the platforms where the first generative Super Bowl ads and Oscar winning movies will be created.

We're the most pedigreed team in generative AI, with top former Deepmind video researchers leading a research team as deep as any in the industry, product leaders who have built some of the best software products in the world, and an in-house Oscar-nominated movie studio. We've also raised $100m+ from world class investors including General Catalyst, Bessemer, Khosla Ventures & YCombinator.

Reporting to our CEO, we’re looking for a Head of Marketing to join our team and help scale our marketing efforts. This role is fully remote however we are seeking only US based candidates.

Responsibilities

Here are some examples of what you might work on as Head of Marketing at our company:

* Strategic Planning: Craft and execute marketing strategies that drive business growth and brand recognition.

Qualifications

The ideal candidate for this role should possess:

* Experience: At least 7 years in marketing roles within startups, with a proven track record in early-stage growth and scaling. Experience in taking a SaaS company from 0 to 1 is essential.

What we offer (compensation & benefits)

* Competitive salary and equity.

In our team, we approach our work with the dedication similar to Olympic athletes. Anticipate occasional late nights and weekends dedicated to our mission. We understand this level of commitment may not suit everyone, and we openly communicate this expectation.

If you're motivated by deeply technical problems, a seemingly never-ending uphill battle and the opportunity to build (and own) a generational technology company, we can give you what you're looking for.

This is a fully remote position with Moonvalley. We meet a few times every year, usually in London, UK or North America (LA, Toronto).

If you're excited about the opportunity to work on cutting-edge AI technology and help shape the future of sales, we encourage you to apply. We look forward to hearing from you!

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Iniduals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance organizational work

Moonvalley AI is proud to be an equal opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs.

Please be assured we'll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy and career privacy policy for further information.

",

"

Moonvalley is building the next generation creative studio, powered by the most capable video and image foundational models in the world. We are creating the platforms where the first generative Super Bowl ads and Oscar winning movies will be created.

We're the most pedigreed team in generative AI, with top former Deepmind video researchers leading a research team as deep as any in the industry, product leaders who have built some of the best software products in the world, and an in-house Oscar-nominated movie studio. We've also raised $100m+ from world class investors including General Catalyst, Bessemer, Khosla Ventures & YCombinator.

Reporting to our CEO, we’re looking for a Head of Growth to join our team and help scale our marketing efforts. This role is fully remote however we are seeking only US based candidates.

Responsibilities

Here are some examples of what you might work on as Head of Growth at our company:

* Strategic Planning: Craft and execute marketing strategies that drive business growth and brand recognition.

Qualifications

The ideal candidate for this role should possess:

* Experience: At least 7 years in marketing roles within startups, with a proven track record in early-stage growth and scaling. Experience in taking a SaaS company from 0 to 1 is essential.

What we offer (compensation & benefits)

* Competitive salary and equity.

In our team, we approach our work with the dedication similar to Olympic athletes. Anticipate occasional late nights and weekends dedicated to our mission. We understand this level of commitment may not suit everyone, and we openly communicate this expectation.

If you're motivated by deeply technical problems, a seemingly never-ending uphill battle and the opportunity to build (and own) a generational technology company, we can give you what you're looking for.

This is a fully remote position with Moonvalley and we meet a few times every year, usually in London, UK or North America (LA, Toronto).

If you're excited about the opportunity to work on cutting-edge AI technology and help shape the future of sales, we encourage you to apply. We look forward to hearing from you!

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Iniduals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance organizational work

Moonvalley AI is proud to be an equal opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs.

Please be assured we'll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy and career privacy policy for further information.

",

Social Media Assistant

Are you an organized, hardworking, and fun social media enthusiast? Want to use your skills to bring wisdom, inspiration, and motivation to the world? Do you love social media and have an understanding of the importance of community engagement?

Were looking for a talented Social Media Assistant to join our team. Weve helped tens of thousands of big-hearted dreamers use their unique talents to change the world, and this role will help us continue to broaden our impact and reach.

Your main responsibilities will be interacting and responding via messages and comments to our communities across social media platforms, and assisting with scheduling and posting daily content. You’ll play a key role in engaging with our community and keeping our social media presence vibrant.

What youll be doing in this role:

• Monitoring and responding to comments, messages, and mentions in a timely manner across all social media platforms
• Engaging with followers in a meaningful way to foster a sense of community and connection
• Interacting with external peer accounts to expand our brand presence
• Participating in relevant conversations and communities to enhance brand visibility
• Assisting with scheduling and publishing posts according to content calendar across multiple platforms
• Conducting regular research to stay updated on industry trends and best practices in social media marketing
• Updating weekly tracking spreadsheets with engagement metrics including views, likes, comments, and follows
• Collaborating with the social media team to create engaging social media content that resonates with our audience and aligns with brand messaging
• Other duties as assigned

This describes you SO well, its almost scary!

• You have direct experience engaging with online communities across social
• You love staying up-to-date with social media trends and best practices
• You love creating engaging social media content
• Youre an effective, clear communicator in all formats
• Youre practically always on time (or early) and strive to deliver ahead of deadlines
• You have excellent project management skills and are able to juggle multiple projects while communicating honestly about your timelines, challenges, and questions
• You do great work autonomously and as part of a highly collaborative team (youll need to do both here!)
• You do whatever it takes and the phrase thats not my job is not a part of your vocabulary
• Youre a born GO GETTER always looking for ways to add value, do better work, improve efficiencies, build others up, and make the world a better place
• Youre not afraid to bring new ideas to the table, even if theyre different from whats been done before, and you speak up when you notice opportunities for improvement
• You believe everything is figureoutable, and youre confident in your ability to find solutions when you hit obstacles
• Youre comfortable and even thrive in fast-paced environments where you learn something new every day
• Your experience includes working for a successful company or leader in the online world (not mandatory, but a plus)

As a part of our team, youll wear many hats and have the opportunity to help grow and shape the future of our company. The only limit is your drive, commitment, and imagination.

In an ideal world, you have:

• 1-3 years of social media experience
• Experience working with Instagram, TikTok, Pinterest, Twitter, LinkedIn, Facebook, and other social media platforms
• Understanding and interest in community engagement
• Interest in creating social media content
• Strong attention to detail
• A positive attitude and thrive in a fast-paced environment
• A curious, resourceful, and solution-oriented mindset
• You live and work in the continental United States

This position is not for you if:

• You dont really commit wholeheartedly to anything
• You dont like marketing or sales
• You think self-help is weird
• You have no sense of humor
• You dont live and work in the continental United States

The nitty gritty

• This is a full-time virtual position working with our virtual team. Youll have full autonomy over where you work, what you wear and which pet sits at your feet
• Paid medical and dental insurance, plus $1,500 HSA deposit
• Vision insurance
• Flexible Spending Account for health insurance and childcare
• 4 weeks company closure time off (exact dates determined by company)
• 10 days PTO
• Paid holidays
• 5 sick days
• 3 personal holidays to use as you choose
• 401(k) with company match and profit sharing
• Paid parental leave
• Colleagues who will make you laugh and support you every step of the way

About Marie Forleo International

Marie Forleo International is a digital empire founded by #1 New York Times bestselling author and one of the most sought-after motivational coaches in the world, Marie Forleo. Our mission is to give people the tools they need to change their lives. We do this through our award-winning show MarieTV, The Marie Forleo Podcast and our online training programs like B-School, Time Genius and The Copy Cure.

We believe in the power of personal growth, laughter and life-long learning. Our motto is everything is figureoutable, and were dedicated to helping millions of big-hearted dreamers use their gifts to change the world.

We hire people who are motivated by our mission and passionate about creating positive change. Our team is remotely distributed; we care more about your work-ethic and attitude than your location.

At Marie Forleo International, we believe that having a team of erse backgrounds and voices working together will enable us to create innovative experiences that improve the way people live, learn, communicate and grow. Were proud to be an equal opportunity employer and we firmly believe that our work is best when everyone feels free to be themselves.

Marie Forleo International is an equal opportunity employer. We firmly believe that our work is at its best when everyone feels free to be themselves.

Title: Corporate Customer Success Manager

Location: Remote

Job Description:

About the role

Apply if you’re excited to:

• Work in a collaborative team environment, sharing best practices, insights, and learnings across the CSM team
• Drive PetDesk product adoption and customer satisfaction through targeted and consistent communications, establishing yourself as a trusted advisor to veterinary owners and practice managers
• Apply critical thinking and data analytics to proactively manage and address customer success issues throughout the customer lifecycle
• Understand and document customer requests, engaging appropriate resources in support and product as needed
• Develop and implement tailored communications that provide continuous value to your clients, ensuring retention and driving long-term growth
• Maintain an ongoing cadence with customers to report on critical metrics and highlight the value of PetDesk
• Assist with planning and facilitating group webinars on curated topics

About you

• 2+ years of experience in a Customer Success role (veterinary industry experience a plus)
• Experience in both high-touch customer success and digital engagement (Totango experience is a plus)
• Innovative, always open to new ways of doing things, and delivering daily customer excellence
• Tactful and poised under pressure when solving problems and tackling significant challenges
• Thrive in cross-functional collaboration and teamwork
• Commitment to thorough and timely responses to inbound customer questions and inquiries
• Curious about customer trends; interested in utilizing data analytics to strategically plan communication campaigns targeted to the segment and customer life-cycle stage
• Experience with Salesforce, a CS tool, or automation tools is a plus, as well as PetDesk or similar

Benefits & Perks

• Medical coverage for employees and dependents (80-90% covered by employer)
• Employer HSA contribution with HDHP
• 401(k) match up to 3.5%
• Dependent Care Flexible Spending Account (FSA)
• Dental & Vision coverage available
• Basic Life and AD&D Insurance
• Short and Long Term Disability
• Flexible Time Off & 13 Paid Annual Holidays
• Paid Parental Leave
• Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
• $250 Annual Stipend for Learning and Development

Annual base salary

Pay Range

$68,000 – $80,000 USD

Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company’s innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.

We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

Notice at Collection to Applicants Residing in California

Senior Customer Success Manager

Full time

job requisition id

R0049984

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

This person will participate as a collaborative member of the Customer Success team and would be responsible for proactive communication with our customers. This includes, facilitating business reviews, annual renewals, and professional service opportunities. The Customer Success Manager functions as our customers’ trusted advisor and helps identify opportunities for continued success with MineralTree. The ideal candidate is one who is passionate about solving customer needs, simple and effective communications skills via phone and email, and able to set customer expectations. As the voice of the customer, you will also partner with our service, sales and product teams to share insights and feedback. Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

What Part Will You Play?

• Ensure customer retention through proactive customer service and demonstrable value of MineralTree
• Increase company revenue through identifying and developing opportunities to upsell with customers
• Develop and maintain long-term business relationships with clients to drive advocacy
• Collect customer requirements and feedback to relay to the product team
• Work to achieve optimal customer health and log all relevant data points to assist in reporting and forecasting
• Showcase newly released features, maximize the usage of relevant features with customers
• Understand customer and system problems, and provide solutions to the customers
• Support ongoing projects to identify the right tools and processes for customer success as an organization, providing original thought and suggestions
• Support fellow team members to develop and work together to provide the ultimate customer experience

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s Degree
• Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
• Typically Minimum 10 Years Relevant Exp
• Experience in client facing roles and/or financial industry.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge – Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
• Job Complexity – Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.
• Supervision – Acts independently to determine methods and procedures on new or special assignments.
• Communication Skills – Oral and written. Ability to develop and conduct presentations.
• Collaboration Skills – Collaborate with internal and external audiences to solve problems.
• Customer Service Skills – Aligns client needs with internal solutions.

The position listed in this requisition is ineligible for the referral bonus award program

This position is eligible to be considered for remote hiring anywhere in the USA

#LI-Remote

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Customer Lifecycle Marketing Manager

About OpenSesame

OpenSesame’s mission is to help develop the world’s most productive and admired workforces. We deliver a comprehensive catalog of eLearning courses from the world’s top publishers. We add value to customers through their entire learning journey.

While it appears to most people that we just sell training courses (thousands of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.

We are at a pivotal time in our growth as we ersify the ways we drive revenue. We’ve expanded our product offering dramatically and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings and there is room to grow our retention even more.

We have a high-performing marketing team and it’s time to add a position to build out customer marketing. This role is inclusive of advocacy as well as driving pipeline from customer expansion.

Performance Objectives:

30 days:

• Gain a comprehensive understanding of OpenSesame’s customer base, product offerings, and current marketing strategies. Complete onboarding and initial training on customer advocacy work in progress and marketing campaigns. Learn the 2H customer retention forecast and identify the key metrics for customer lifecycle marketing success. Establish initial relationships with key stakeholders in sales, product, and customer success teams. Learn about new products in the roadmap, and understand their value proposition for existing customers. Take over our product reviews program.

60 days:

• Perform customer segmentation analysis to understand the health and composition of the customer base. Learn customer onboarding and quarterly review processes. Attend meetings of each type. Review and analyze customer calls for trends issues. Learn how customers prove value and begin work on a framework to help them analyze and communicate their impact.
• Identify top customers for case studies and other advocacy work. Formalize a customer referral program and take over the “follow the champions” campaign to drive new business.
• On the advocacy side, start 2025 tactics for securing speaking engagements and awards. Build out the customer communications side of product launches. Build personal relationships with at least 10 customer accounts, collaborating with our customer success team. Take over the customer feedback group and recommend ways to improve it. Take over the customer newsletter and suggest ways to improve it.

90 days:

• Develop and present a detailed customer marketing plan inclusive of advocacy and customer expansion. This includes recommending new customer facing content to complement and enhance current customer communications. Work with customer success operations on the content and new processes for a digitally-led customer journey.

120 days:

• Begin work on a value framework to help our customers show the value of working with OpenSesame, leveraging the work already done with our customer success team. Develop an additional plan for a 2025 new user conference, outlining key objectives, themes and topics, including location and format recommendations based on customer segmentation.

You might notice we don’t have the requirements, qualifications, and minutia of typical job descriptions. We don’t care about that as we do not hire based on specific buzzwords, technologies, or popular acronyms on your resume.

We are looking for specific examples from your previous experience that proves you can do this job successfully. We want you to advance your career and are looking for someone who will be excited by this challenge, knowing they can lean on the leadership team around them for growth.

Location: This position can be based anywhere in the US. We operate as a remote-first company, and invest in all-company meetings several times a year.

Performance Driven: We’re looking for self-starters with a track record of delivering excellent results, but we’re highly selective about who we hire. We don’t focus on typical job requirements, instead, we’re interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.

Compensation: The pay range for this position is generally between $125,000-$140,000 per year and depends on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals.

About usFounded in 2015 with the mission to protect the open economy, OpenZeppelin is the world leader in securing blockchain applications and smart contracts. Its bedrock open source Contract Libraries are a public good and industry standard for smart contract development. OpenZeppelin’s professional expertise, unified with the Defender developer security platform, integrates through clients’ development lifecycles, so teams can plan, code, audit, deploy and operate projects faster and more safely.Please note: Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information.The Product Team ❤️Our product team is responsible for the strategy, planning, launch, and adoption of the different OpenZeppelin products. This role will be focused on adoption and helping developers thrive using our OSS Contract libraries, Defender, and the full OpenZeppelin stack. It will require experience and skills in go-to-market and developer relations, as well as product management.The Product team works closely with all the functions in order to achieve our goal of protecting the open economy by enabling developers and companies to securely code, audit, deploy, and operate smart contracts. We put a strong emphasis on user experience and analytics, and we love to experiment!What you'll be doing* Market Analysis & Strategy Development: Conduct comprehensive market research to understand our target audience's needs, and craft strategic marketing plans to increase adoption and engagement.* Content Creation & Messaging: Develop compelling content, guides & tutorials, and messaging that clearly communicates the value proposition and features of OpenZeppelin's Defender platform and Open-Source Contracts libraries to a technical audience, including developers and security professionals.* Go-to-Market Execution: Work with the product team to plan and execute go-to-market strategies for new features and updates, working closely with product, sales, marketing, and engineering teams to ensure successful launches.* Community Engagement & Growth: Engage with the developer and blockchain communities through social media, forums, and events to build brand awareness, foster relationships, and gather feedback for product improvement for our users to be successful.* Performance Measurement: Track and analyze marketing campaign performance and product usage data to inform future marketing strategies and product development decisions.* Cross-functional Collaboration: Serve as the marketing lead in cross-functional teams, ensuring alignment between product development and marketing efforts to meet business objectives.You have* Relevant Experience: 3-5 years of experience in product marketing in the technology or blockchain industry, with a proven track record of successful marketing campaign execution and product growth.* Technical Proficiency: A strong understanding of Web3 technology, smart contracts, and development tools. Familiarity with OpenZeppelin Contracts and Defender is a plus.* Strategic Thinker and Data-driven Mindset: Ability to develop strategic marketing plans based on market research and addiction to data analysis, with a keen eye for identifying growth opportunities.* Content Creation Skills: Exceptional writing and content creation skills, with the ability to craft blogs, guides & tutorials, and compelling messages for a technical audience.* Self-Motivated: As a potential first marketing hire, you must be self-motivated, able to work independently, and comfortable taking initiative in a fast-paced startup environment.* Communication & Collaboration: Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with the community.Nice to have* Hands-on experience in Web3, specifically smart contracts development.* Experience working in early-stage fast-moving start-up.* Working for a Web3 security company or a Web3 developer tooling product.Logistics:Our interview process takes place on Zoom and tends to consist of the following stages:* Talent Call (45 mins)* Hiring Manager Call (45 mins)* Team Interview (45 mins)* Leadership Interview (30 mins)* Paid work test (Lasting up to 5 days)* Reference checksPlease let us know if you require any accommodations for the interview process, and we'll do our best to provide assistance.Benefits* Company in-person gatherings in different locations around the world 😎Fully remote work 🌎* Flexible time off 🏝Paid parental leave for primary or second caregiver 💙One time work-from-home equipment stipend of up to $500 USD 🪑Co-working (up to $250/month) 👩‍💻Medical coverageAnnual Learning & Development budget 🧠Referral programWork with a global team in a fast-growing industry 🚀At OpenZeppelin, we are an equal opportunity employer and we value different perspectives. We are committed to building a erse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us!#Salary and compensation

About Cleo:At Cleo, we make a real impact by doing work that matters: helping families be their best at home and at work.Cleo is the leading family benefits platform that picks up where the healthcare system leaves off. We combine the expertise of our team of Guides and Specialists—parent and maternity coaches, doulas, lactation consultants, sleep experts, and more—with a powerful technology platform that helps every working parent succeed as they grow both their families and their careers.Cleo is offered by over 100 leading employers, including global Fortune 500 leaders and industry innovators like Salesforce, PepsiCo, The Learning Care Group, and Pinterest. With $81M raised from top investors including NEA, Greylock, and Transformation Capital, we’re expanding our offerings and our team to meet the growing demand of employers, parents, and the healthcare sector. Now we're looking for experienced and passionate team members like you to join us.Title: Senior Product ManagerCleo is excited to be hiring a new Senior Product Manager. In this role, you will be the go-to person to intimately understand the member, client and business needs. You will be responsible to create buy-in for the product vision both internally and externally, and translate that vision into detailed requirements via jira stories. With best-in-class member experience being the center of your decisions, you will be responsible to execute your product ideas with a team of engineers, track outcomes, and continuously iterate using the SAFe agile framework. In this role, you will focus on aspects of our in-app core member experience including content, scheduling, and support plans. You'll be working closely with colleagues across Engineering, Commercial, Operations, Data Science, Design, and Marketing to bring your ideas to life. This role reports to the Senior Director of R&D.Key Responsibilities:* Take responsibility for all aspects of the product – know the details of how the product works, the competitors, the company priorities, and the tasks to be done* Work closely with customer success, engineers, designers marketers, data analysts, designers, and other business stakeholders to define, prioritize, and execute against a product roadmap that inspires and supports company goals and objectives* Drive quick-to-market product delivery with engineering teams* Live in the metrics and analyze user behavior to inform the success of products* Own prioritization frameworks including running estimate and planning to commit to, and communicate, product roadmaps* Forming data-driven hypotheses, define tests, get feedback on experiment designs, conduct A/B tests, document constraints and limitations, and draw insights from resultsTo be successful in this role you may have:* Demonstrated success defining and launching excellent products that drive great customer experience* A passion for jumping deep into data and the ability to run experiments to quickly test hypotheses* Demonstrated analytical skills, including the ability to summarize findings and propose recommendations* Skill at partnering cross-functionally across an organization* Strong leadership, customer engagement, organization, team influence and interpersonal skills* Strong understanding of prioritization frameworks and the ability to estimate the opportunity size for each initiative* Strong communication skills and intuition for communication strategy at every level - within teams, within the company, to users, and other audiences* Background in and/or passion for working in health services related to women’s health, maternity, or childcare* Willingness to roll up your sleeves and tackle something hands-on#LI-RemoteWe don’t believe in perfection – we believe in passion, interest, and will – so don’t let a lack of experience or skill in one area listed above deter you from applying.Cleo is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.Pay Transparency: For New York and California, the base salary range for this position is $170,000 - $190,000 annually. Outside of those states, the base salary range is $153,000 - $171,000 annually. In addition to a base salary, Cleo offers the following benefits: health insurance (medical, dental, and vision), 15 paid holidays, 5-day winter break, unlimited flexible vacation time, sick time, 16 weeks paid parental leave, 401(k) plan, disability insurance, life insurance, wellness perks, and more. You must be based in the U.S. and authorized to work in the U.S. without employer sponsorship. Please be advised that Cleo does not provide employment-based visa sponsorship for this position at this time.Cleo is currently accepting applications from candidates residing in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. SF FAIR CHANCE ORDINANCE Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #Salary and compensation

About us

Arrakis aims to disrupt the current market-making industry by providing the infrastructure to enable every project in the world that wants to launch a token to benefit from non-custodial, trust-less, and automated on-chain market-making strategies. We believe in a world where every organization, from a small startup to a large enterprise, will be tokenized and traded on-chain. For this world, Arrakis is building the tools to create the necessary liquidity to enable this token economy to rival and out-compete the traditional financial industry.

The role

As the Head of Content, you will lead Arrakis’s content strategy, campaigns, and content partnerships to establish Arrakis as the #1 onchain market marker. You will be the sole custodian of the Arrakis brand in the digital space, owning the brand narrative across erse channels ultimately growing brand awareness, sentiment, and relevance among target audiences.

What you’ll accomplish:

• Strategize and execute Arrakis’ narrative and content-publishing plan to create a unique, powerful, and consistent brand voice that positions Arrakis as #1 market maker
• Create content both long-form that effectively communicates the value of our products increasing awareness, retail sentiment, and demand, working closely with engineers, the design team, and other stakeholders
• Continually analyze digital media metrics, competitors, and market narratives to identify growth strategies, leading a dynamic and responsive content plan.
• Identify and source the high impact content partnerships (KOLs, podcasts, media) that we can leverage to amplify our messaging, reach new audiences, and expand into new communities
• Lead partnership announcements and strategic public relations initiatives to amplify brand presence and cultivate positive media relationships
• Live and breathe crypto Twitter and Discord; always on top of the industry trends, the competitive landscape and customer needs to ensure our market narratives remain relevant and effective

Requirements

Our ideal candidate has:

• 3+ years experience in leading content or marketing roles at a high-growth tech startup, preferably in web3 with a focus on DeFi
• Proven ability to use social media to build communities at scale, with experience in everything from high-quality blog posts, explainer threads, product marketing, memes
• Excellent copywriting skills and ability to develop and adapt tone of voice for various target audiences with deep understanding of social media platforms, especially Twitter, Discord and YouTube
• Experience or strong curiosity in running web3 native campaigns, tactics and utilizing web3 native marketing tools.
• Exceptional communication and collaboration skills
• Enthusiasm, an exceptional work ethic, a self-starter attitude, and a belief in the mission of Arrakis

This position carries significant leadership responsibilities, we seek a candidate capable of assuming ownership of the entire process, encompassing strategic planning through to external facing content creation and execution.

Benefits

Join an amazing team of industry veterans focused on revolutionizing web3 market making, collaborating with major projects like MakerDAO, Uniswap, Aave, Lido, operating fully remotely with members spanning Zug, Paris, New York, Berlin, and San Francisco supported by world-class investors including Uniswap Labs, Robot Ventures, Accel, Longhash, and more.

What we offer:

• Competitive salary + performance-based compensation
• Generous SPICE token package
• Remote work
• Chance to travel the world to go to exciting events, connecting with key industry players
• Join amazing in-person offsites all over the world

Customer Marketing Specialist

Remote

Full Time

Mid Level

Join our dynamic team as a Customer Marketing Specialist, where you will take ownership of all content, production, communications, and community management in the post-sale ecosystem. Your mission is to drive revenue through customer engagement, advocacy, and strategic marketing initiatives, ensuring our customers not only stay but thrive and grow with us.

Goals

• Revenue Generation: Increase revenue by driving customer expansion from initial purchases to additional licenses and features. Encourage customers to scale from 1-2 licenses to dozens.
• Advocacy: Enhance the customer experience to generate reviews, testimonials, case studies, and referrals, creating a self-sustaining growth loop.
• Value Addition: Provide exceptional value through education, training, and content, becoming the trusted advisor for industry best practices beyond our services.

Key Responsibilities

• Customer Communications: Develop and manage intelligent, tailored communication strategies addressing customer feedback, product updates, billing, pricing, events, and trainings. Ensure all communications make our customer base happier and more engaged.
• Community Management: Moderate and engage the customer community through Botkeeper University. Create and manage content such as certifications, training materials, and general announcements.
• Advocacy Campaigns: Implement targeted advocacy campaigns to leverage customer satisfaction for reviews, testimonials, and case studies. Reinvigorate past successful initiatives and scale them.
• Data-Driven Content Strategy: Analyze knowledge base and support ticket data to identify content gaps. Develop and update knowledge base articles, landing pages, emails, and webinars to address common customer issues.
• Cross-Functional Collaboration: Work closely with sales, product, customer success, and other customer-facing functions to ensure alignment and enhance the overall customer experience.

Opportunity Highlights

• Customer Journey Management: Oversee the customer journey from acquisition to advocacy, aligning marketing efforts to drive product adoption, increased utilization, and value realization.
• Customer Engagement: Build and maintain strong connections with customers to ensure ongoing value and success throughout the relationship lifecycle.
• Content Development: Partner with the content team to create materials that increase customer engagement, including case studies, references, and customer speaker programs.
• Digital Integration: Collaborate with the digital business team to create usage-based triggers and corresponding messaging.
• Performance Tracking: Monitor performance against quarterly pipeline targets and recommend additional campaigns or programs as needed.

Skills & Qualifications

• Educational Background: Bachelor’s degree in marketing, business, or communications; MBA preferred.
• Experience: 3-10 years in marketing, with a strong preference for SaaS and B2B experience, particularly in customer marketing.
• Marketing Expertise: Data-driven approach to marketing with the ability to translate software capabilities into business benefits.
• Content Creation: Proven experience in developing customer messaging and translating data into compelling stories.
• Campaign Execution: Experience in creating and executing marketing campaigns that drive customer engagement and advocacy.
• Collaborative Skills: Ability to work effectively with internal cross-functional teams and external customers.
• Customer Focus: Strong orientation towards customer success and engagement, with the ability to communicate professionally with senior executives.
• Global Mindset: Proven ability to partner with regional marketing teams in a matrixed environment.
• HubSpot Tools: Experience preferred

Personal Qualities

• Passionate about customer service and relationship building.
• Strong interpersonal and communication skills.
• Creative and strategic thinker.
• Analytical with a focus on marketing effectiveness and ROI.

Growth Opportunities

• Potential career paths include Director of Customer Marketing, Director of Advocate Marketing, or roles in Customer Success and Marketing leadership.

Join us to make a significant impact on our customer relationships and drive our post-sale success. Apply now to become an integral part of our marketing team and help us build stronger connections with our customers.

About Botkeeper:

Botkeeper provides bookkeeping to businesses using a powerful combination of skilled accountants and automated data entry through the use of machine learning and AI. Our clients receive 24/7 accounting and support as well as incredible insight into their financials with beautiful dashboards and unlimited reporting. The platform easily integrates with a client’s bank accounts, credit cards, HR system, and POS system, and makes appropriate entries and adjustments to their QuickBooks Online accounts, providing businesses with a 24/7 AI-driven Botkeeper.

Botkeeper Benefits:

We offer unlimited PTO, competitive compensation and healthcare, remote work, and 12 weeks of paid parental leave. Additional benefits include company retreats, incredible opportunities for career growth, continued professional education, and collaboration with our team of smart, supportive colleagues.

Equal Employment Opportunity Statement:

Botkeeper is proud to be an Equal Employment Opportunity employer and we encourage all to apply to join our team! We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, military or veteran status, disability, or any other applicable characteristics protected by law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Senior Director, Digital Customer Engagement

United States

Customer Success

Full-time- Remote

Remote

As Articulate’s Sr Director of Digital Customer Engagement, you will be responsible for building and executing the technology-assisted strategy for customer motions across the post-sales journey from onboarding through expansion and renewal. This Sr. Director will create a cohesive workflow across Articulate’s digital platforms including customer success, community and marketing automation.

What You’ll Do:

• • Increase customer engagement, adoption and retention rates through innovative programs and strategies
  • Hire, coach and lead a team of high-performing account managers and digital engagement specialists
  • Build scale programs that span 1:many, 1:few, and digital-led motions supporting multiple customer segments
  • Ensure digital programs align with the overall business strategy by mapping desired outcomes to business metrics
  • Develop and build a digital customer retention strategy that centers Articulate’s 1.4M member Community to support long term loyalty and uncover expansion
  • Engage regularly with the Articulate community and the broader L&D community via posts, webinars, event participation and more.
  • Collaborate with cross functional partners across revenue, enablement, operations and engineering to drive customer retention and expansion
  • Build adoption heat maps to determine adoption health in existing customer base
  • Own team’s performance metrics and be responsible for guiding them to meet and exceed their goals.
  • Own the renewal forecast for your segment, reporting metrics to senior leadership weekly and reporting on renewal trends quarterly
  • Serve as an escalation point for complex customer issues
  • Partner with VP of Customer Success to refine processes, systems, and resources to deliver value to our customers, the team and the business.
  • Support VP in special projects, as assigned

What You Should Have:

• • 8-12 years of experience in sales, customer success, customer training, or account management in a fast-growing SaaS environment
  • Prior experience of managing offshore and onshore teams
  • Prior experience with Articulate products, specifically Storyline and Rise
  • Demonstrated ability to navigate complicated processes and integrate multiple technologies into a cohesive solution
  • Ability to successfully build cross-functional partnerships to deliver on business goals
  • Strong understanding of customer success industry and trends alongside learning and development industry and trends
  • Proven track record of success in identifying customer needs and implementing solutions in a SaaS environment
  • Experience utilizing metrics to make data-driven decisions
  • High level of business acumen and ability to communicate effectively with internal stakeholders
  • Ability to influence cross-functional leaders through gaining buy-in, negotiation, and consensus-building
  • History of improving processes, methodologies or programs that improve team & business performance
  • Excellent organization, project management and time management skills
  • Experience with customer success, account management, community, CRM, BI and marketing technology such as Salesforce, Gainsight, Looker, Marketo

$178,900 – $268,300 a year

The pay range for this position is $178,900 to $268,300 for all US locations. Articulate takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is also bonus eligible. Articulate also offers a robust suite of benefits, check out the website for a full list.

GitLab is hiring a remote Business Development Representative (AMER). This is a full-time position that can be done remotely anywhere in North America.

GitLab - A single application for the entire DevOps lifecycle.

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.About the RoleAs a Sales Engineer at WalkMe you will act as the conduit between sales and delivery to translate customers' business vision and strategy into solutions, and guide the technology evaluation part of the sales process. You will work with our most strategic clients, and demonstrate a passion for understanding their needs and expressing the value of WalkMe's products and solutions in meeting those needs. Lastly, you will report to the Director of Sales Engineering.Location: Mumbai/BengaluruWhat You'll Own* Collaborate closely with the Account Executive to articulate and demonstrate the unique value proposition of WalkMe's solutions, ensuring alignment with customer objectives and guiding them through technical evaluations to validate how our offerings meet their strategic goals.* Support the customers' evaluation processes, including answering all technical questions, troubleshooting development/configuration issues, and managing escalation to Support and Engineering.* Develop strong technical relationships within the various customer teams, acting as a trusted advisor.* Communicating the value of WalkMe products through many mediums, including phone, presentation, and live/online product demonstrations.* Manage technical POC's both onsite and offsite.* Collaborate on and present custom product demonstrations to support the sales cycle.* Aggregate feedback from customer meetings and be able to convey that to product management and Engineering* Speak at field events to both the technical and non-technical.* Work as an extension of marketing by promoting product knowledge by writing blogs, participating in demo-inspired webinars when needed.What You Need to Succeed* 7-12 years of experience in SaaS sales working with enterprise customers in one of the following roles: technical pre-sales, sales engineer, functional / technical consultant.* Examine, interpret, and articulate complex technical information to audiences of varying technical levels.* Experience work with CRM systems, notably SFDC.* Experience building and presenting demo environments for customers at all levels - engineers to C level executives.* A deep understanding of enterprise technologies and business context.TO ALL RECRUITMENT AGENCIES:WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role. #Salary and compensation

Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo becomes a reliable communications platform with its Premium Communications Network that spans 190+ countries.Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale.  Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years.Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees.Role Summary:We are seeking a seasoned Performance Marketing Manager with a deep understanding of the SaaS landscape, particularly within the US market. The ideal candidate will have extensive experience in ABM campaigns, coupled with proficiency in leveraging platforms such as LinkedIn Ads, Google Ads, and other ABM tools.Key Responsibilities:* Develop and execute performance marketing strategies tailored to drive user acquisition, engagement, and retention.* Oversee and optimize ABM campaigns on a global scale, ensuring alignment with company objectives and target audience segments.* Manage and allocate budgets effectively across various marketing channels to maximize ROI.* Collaborate closely with the sales and product teams to align marketing efforts with business goals.* Analyze campaign performance metrics, identify trends, and provide actionable insights to enhance marketing effectiveness.* Stay updated with the latest trends and best practices in performance marketing, SaaS industry, and ABM strategies.Requirements:* Bachelor's degree with a Minimum of 7 years of overall marketing experience with at least 5 years in the SaaS industry.* 3+ years of hands-on experience managing marketing initiatives targeting the US market.* Proven track record of successfully executing ABM campaigns on a global scale for a minimum of 4 years.* Expertise in LinkedIn Ads, and Google Ads, and proficiency in other ABM tools.* Strong analytical skills with knowledge in GA4 and Lookerstudio.* Understanding SEO best practices is a plus.Perks & Benefits :* Remote first culture.* Home office Infra Allowance.* Industry-leading compensation and benefits.* Premium Healthcare/Wellness benefits for Employee and Family.* Open culture and working with a young and dynamic team.* Career advancement opportunities.* Generous vacation policy leading to great work life balance.#Salary and compensation

Who are we looking for?The Marketing team at Vestwell is growing! We are looking for a proactive and strategic senior marketing manager to serve as the marketing point person for our financial institutions channel. You will have the opportunity to work cross functionally to drive success for our partners who use Vestwell and build out our partner marketing strategy from onboarding to long-term customer success. This role reports to our Senior Strategic Marketing Manager and will have a counterpart support person who leads our Payroll Provider channel.An ideal candidate has relationship management expertise along with in-depth knowledge of the financial services market, including an understanding of the retirement plan space and financial advisors. You will work with both our natinal and regional partners, creating and implementing joint go-to-market marketing plans. You will be comfortable talking to and building relationships with our existing partners, making data-informed decisions around how to optimize and grow current partnerships, and prioritizing new initiatives that help drive more revenue through thoughtful and well-executed campaigns.You’ll thrive in a fast-paced environment and you’ll be passionate about using a mix of data and creativity to drive successful partnerships. You should be detail-oriented, organized and capable of handling multiple projects at once.Last, but certainly not least, you will embody an entrepreneurial spirit and be driven by the fast paced, challenging, and collaborative environment of a fast-growing start-upWhat will you be doing?* Develop, organize and execute the financial advisor partner marketing strategy* Prioritize workflows with a focus on driving awareness, generating demand, and retaining/growing existing customers* Evaluate existing performance metrics and tracking to ensure marketing programs meet objectives and enable evaluation of program performance* Work with leadership to identify new high-leverage activities and opportunities for growth. * Build strong relationships with partners to effectively execute program launches, optimizations and develop future opportunities.* Create strong relationships with partners and the sales team in order to drive more partner sourced revenue.Requirements* 5-7 years of experience in partner marketing, campaign marketing ideally in the financial services space.* Strong relationship-management skills with both external partners and internal stakeholders across multiple teams and workstreams.* Strong organization and project management skills and the ability to manage multiple partnerships and campaigns at once.* Proven ability to prioritize multiple projects and tasks, adapt to changing needs, and tackle new challenges daily with a bias for action.* Demonstrated leadership, initiative, and willingness to creatively solve problems.* Excellent verbal, written and presentation skills - you’ll be responsible for not only building excellent relationships with each of our external partners, but also regularly communicating results of our partnerships channel to internal stakeholders, including executives.* Proven success working and aligning with sales teams to drive pipeline and revenue.* Ability to collaborate as part of a cross-functional team and also work independently.* A deep understanding of the financial services industry (retirement plan market a plus!).The expected salary range for this position is $100K - $120K. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.  #LocationNew York City, New York, United States

About the RoleZero Hash is seeking a Director of Product Management to lead one of our product teams. As the Director of Product Management, you will be responsible for driving the product strategy, roadmap, and execution. You will work closely with cross-functional teams to deliver innovative solutions that meet the needs of our customers and drive the growth of our platform.The ideal candidate can translate our company vision into longer-term roadmaps, has excellent project management skills, is a problem solver, an excellent communicator, a leader, and is driven to optimize. You should have experience leading agile development efforts in a high-growth company or an emerging category.If you are passionate about having a massive impact in a high-growth startup in one of the most exciting markets in decades, this role offers challenges and rewards in equal measure.#LI-RemoteResponsibilities* Develop and communicate a clear product vision and strategy that aligns with Zero Hash’s goals.* Define and prioritize the product roadmap based on market trends, customer feedback, and business objectives.* Identify new product opportunities and lead the product lifecycle from concept to launch.* Oversee all stages of the product life cycle, from conception through launch, and ensure continuous delivery of valuable solutions to our customers.* Conduct market research and competitive analysis to identify trends and opportunities.* Gather and analyze customer feedback to inform product decisions.* Stay up-to-date with industry developments and emerging technologies.* Work closely with engineering, design, marketing, and sales teams to deliver high-quality products.* Ensure alignment and effective communication across all teams.* Facilitate cross-functional meetings and workshops to drive product development.* Oversee the end-to-end product development process.* Define product requirements and specifications.* Manage product launches and ensure successful adoption and market penetration.* Set and track key performance metrics to measure product success.* Analyze product performance and identify areas for improvement.* Implement data-driven decision-making processes.Requirements* Minimum of 5+ years experience in Product Management* Strong background in FinTech, payments, blockchain, or financial markets, with a deep understanding of the challenges and opportunities in these sectors.* Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management.* Ability to understand and discuss technical concepts with engineering teams* Excellent written and verbal communication skills, with the ability to distill complex ideas into clear, concise, and actionable tasks.* Demonstrated expertise in project management methodologies and tools, particularly Jira* Strong analytical and problem-solving skills – you can string together a SQL query* Experience with testing/integrating to APIsPreferred * Expertise in both US domestic and international payment networks* Experience at a banking-as-a-service, brokerage-as a service, payment-as-a-service business* Experience in a fast-paced startup environment* Experience with regulatory frameworks in financial servicesBenefits Offered We believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefit* Healthcare Insurance: Zero Hash covers roughly 100% of employee premiums (U.S. Only)* Chance to earn equity* Vision Insurance (US Only)* Dental Insurance (US Only)* Maternity & Paternity leave* Visa sponsorship * 401k (US Only)About Zero Hash Zero Hash is a B2B embedded infrastructure platform that allows any platform to integrate digital assets natively into their own customer experience quickly and easily (a matter of API endpoints). We power neo-banks, broker-dealers, and payment groups to offer digital asset trading and custody, crypto-backed rewards and round-up programs.Our thesis is very simple: every financial services firm will offer digital assets within the next 2 years and will do so through platforms such as Zero Hash. Zero Hash is defining the new FinTech vertical of crypto-as-a-service. Clients include MoneyLion, Wirex, Deserve, MoonPay, Tastytrade. Backed by Point72 Ventures, NYCA, Bain Capital, Tastytrade. The Zero Hash CultureAll Zero Hash employees are guided by the following characteristics and core principles:* Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.* Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and ​make a difference every day.* Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.* Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.* Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.* Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.* Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.* Integrity - Integrity creates trust. As both an organization collectively and as iniduals, it is our most valuable asset.Follow usTwitterLinkedInYoutubeBlogFor candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with you email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.#Salary and compensation

 SIMPLE is a successful mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth.It offers judgment-free, gentle guidance toward balanced nutrition, a healthy relationship with food, and ultimately, improved health and well-being. Built with flexibility and convenience in mind, the app is a safe and supportive space to get actionable feedback, learn, and increase confidence. SIMPLE’s method is shaped by a global team of nutrition, behavior change, digital health, and medical experts. The journey is enhanced through Avo, a personal wellness assistant within the app that provides timely suggestions and real-time answers. With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. To learn more, visit https://simple.life/ Right now we are looking for a talented Customer Support L1 Representative who will join our Customer Support  team. Main duties:* Monitoring of incoming messages (Escalations/Product Requests/Billing Requests)* Work with users feedback* Collaboration with the Community, QA, marketing and Development teams* Turning potential negative customer situations into positive experiences.What we are looking for:* Person who is located in the following time zones : GMT +8, GMT+3, GMT +2Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious* Fluency in written English is a must* Resistant to stress and routine: you will have to correspond a lot with users* Self-organization skills* Ability to work in a fast-paced ever-changing environment* Technologically inclined* Attentiveness* 1-3 years experience in Technical Support, Customer Support, Customer service, or another similar role* Experience in mobile products is desirable* Readiness to work shifts 2/2 (day or night);Perks and Benefits:* Competitive salary * Fully Remote* A premium SIMPLE subscription;* 21 days annual leave* Internet Coverage* Emergency Days * Bonus System for extraordinary results Kindly Note: We kindly request your special attention to ensure you submit the test assignment and respond to the additional questions provided. This will greatly assist us in evaluating your skill-set for the role and gaining a deeper insight into your motivation. While we understand that this is a seasonal position and these steps may seem extensive, we kindly request your cooperation to ensure an efficient process for both parties. We sincerely appreciate your cooperation. Thank you! #LocationManila, Manila, Philippines

Alchemy is looking to hire an Alchemy Analyst (Technical Writer, Part or Full Time) to join their team. This is a part-time or full-time position that can be done remotely anywhere in the United States.

About HightouchHightouch’s mission is to empower everyone to take action on their data.  We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.About The RoleThe Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.What You'll DoThe ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.What We're Looking For* 2+ years in a customer-facing role* Technical background either through experience or education* Conversant in SQL or willing to learn the basics and a few more advanced topics* Strong discovery and interpersonal skills* Intellectual curiosity, high ambition, and humility* High proficiency in reading, writing, and speaking English* Ability to adapt to an ever-changing work environment* Thorough understanding of the technology industry and its playersWe are looking for talented, intellectually curious, and motivated iniduals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. The salary range for this position is $85,000-$120,000 USD per year which is location independent in accordance with our remote-first policy. #Salary and compensation

Ramp is hiring a remote New Grad 2024 | Sales Development Representative. This is a full-time position that can be done remotely anywhere in the United States.

Ramp - Spending made smarter.

Customer.io is hiring a remote Account Executive, Mid-Market EMEA. This is a full-time position that can be done remotely anywhere in EMEA.

Customer.io - Power automated communication that people like to receive.

Webflow is hiring a remote Customer Marketing Manager. This is a full-time position that can be done remotely anywhere in the United States.

Webflow - Responsive web design tool, CMS, and hosting platform.

Magic Eden is looking to hire a Warpcast Intern (Contract) to join their team. This is a contract internship position that can be done remotely anywhere in North America.

Title: Email Growth Marketing Manager

Location: Anywhere (remote)

Job Description:

WHO ARE WE?

Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato’s mission is to be the most innovative, tech-enabled media company connecting consumers to the world’s leading brands.

The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique international team across over a dozen countries. Launch Potato’s success comes from a erse, energetic culture and a high-performing, entrepreneurial team.

BASE SALARY: $100,000 to $140,000 per year, paid bi-monthly

MUST HAVE: Email never sleeps, you are obsessed with the grind and have a never-ending passion for winning. You have expertise in lifecycle marketing (Email, SMS, and Push Notifications)

HOURS: EST hours, an inherent drive to check the data off standard hours (weekends & evenings included)

YOUR ROLE

You will be directly responsible for driving the end-to-end lifecycle marketing strategy and execution for Launch Potato email program which spans multiple properties with millions of monthly consumer visits. This is an opportunity to be an owner and a doer, someone who will 10x what this brand is currently doing. (This is NOT a managerial role). We need a Doer, and the only limitations are your imagination and data-driven creativity as you launch new initiatives and campaigns that impact millions of consumers monthly.

SUCCESS LOOKS LIKE

• Optimizing and expanding our automation set for prospective and existing investors to create more of a “one-to-one” experience, as well as generating a flywheel of testing and feedback
• Developing thoughtful and sophisticated omnichannel campaigns across email, sms, push notifications
• As the marketing lead, you’ll consistently A/B test your creatives, subject lines, and other parts for the creative to ensure best in class performance metrics
• Create end to end consumer journeys that increase both engagement and lifetime retention value
• Work across the entire messaging and yield team to create opportunities for cross marketing across the vast array of financial services within FinanceBuzz
• Using qualitative and quantitative data sets you’ll own the analysis and presentation of results, including inidual campaigns, long-standing automations, and the state of the program, flagging trends and offering solutions to make the whole lifecycle and marketing team better
• Partnering with our Messaging Operations Manager to set up automated messaging streams and consumer lists that allow for correct data architecture within our marketing ESP
• Acting as a day to day leader of email code by debugging other teammates’ work and keeping up to speed with the latest trends and platforms
• You have a true owner’s mentality and you want to win more than anything. You’ll figure out how to constantly strive for better performance metrics and engagement across all mediums under your purview

WHAT YOU NEED TO SUCCEED

• 4-8 years of email marketing/remarketing experience
• Extensive experience in the performance marketing/lead generation industry
• Proven experience delivering on department and/or company level key results
• Highly analytical and hands-on expertise with data using primarily first party data
• Experienced with BI tools (we use Looker), Excel/G-Suite, platform data tools, etc.
• Effectively grown and scaled messaging revenue in previous companies
• Strong communication skills, both verbal and written, in order to develop cross-department relationships and keep stakeholders informed of performance
• Possess an insatiable curiosity and drive to win

NICE TO HAVES

• Previous experience within the insurance or performance lead generation space
• Worked with paid media teams to understand where the transition from ad to signup is
• Experience with SMS and Push Notifications is highly desirable
• A strong understanding of deliverability drivers

Total Compensation & Rewards

Base salary is set according to market rates for the nearest major metro and varies based on Launch Potato’s Levels Framework. Your compensation package includes a base salary, profit-sharing bonus, and competitive benefits. Launch Potato is a performance-driven company, which means once you are hired, future increases will be based on company and personal performance, not annual cost of living adjustments.

Want to make your impact in a profitable, high-growth company? Apply now!

Since day one, we’ve been committed to having a erse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value ersity, equity, and inclusion.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

Title: Manager, Customer Success Managers – SMB & Mid-Market

Location: United States – Remote

Job Description:

At Bitly, we believe in the power of the link or scan – to start a conversation, build a relationship or grow a business. Our mission is to turn every interaction into a catalyst for connections. It’s what motivates us to help people share, promote and engage everywhere on the Internet. We do this by being relentlessly product-focused, fostering the free-flowing exchange of ideas, and inspiring people around the world to dream up new ways of using Bitly.

The Role

Bitly is looking for a Manager, Customer Success Managers – SMB & Mid-Market to build, maintain, and grow strategic relationships with our top SMB and Mid-Market customers. You will be responsible for managing our SMB and Mid-Market Customer Success Team as well as leading strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value at scale.

The ideal candidate is a strong leader with industry expertise who has a proven track record of success both in interacting with a high volume of clients as well as growing and leading a team. This role reports directly to the Senior Director of Customer Success.

The ideal candidate is a strong team player and collaborator with a passion for driving a top-notch customer experience and building exceptional and long-lasting customer relationships.

What You’ll Do

Exceptional relationships

Become a trusted advisor to key customer stakeholders and executive sponsors to fully understand business strategy, technical environment and measures for success

Serve as customer advocate and liaison while effectively collaborating with internal cross-functional teams, such as product management, sales, marketing, legal, engineering and finance

Customer delight

• • Set, measure and achieve or exceed client retention and upsell/cross sell quotas

• • Accurately forecast renewal, upsell and cross sell pipeline through effective proactive account management

• • Identify and pursue client upsell opportunities, within and outside of their existing use case, to grow your book of business. Where appropriate, partner with sales on strategic deals

• • Anticipate at-risk accounts to mitigate retention risk through client action plans and training on a high volume of accounts

Lead World-class Customer Success Teams

• • Lead a team of high potential CSM’s responsible for all stages of the customer success process: onboarding, training, customer success management, renewals, cross-sell / up-sell, customer support, and advocacy

• • Set clear objectives, provide ongoing feedback, and support career development for team members.

• • Attract and recruit new team members

• • Foster strong collaboration within the team and with other company stakeholders

• • Encourage continuous learning and a culture of coaching within the team

• • Teach and learn from best practices in the customer success ecosystem

Process

• • Make Bitly the best in the business by continuously improving processes in the Customer Success organization and when needed, assisting to train new hires

• • Take the initiative to document best practices and sharing successes with the team.

Who You Are

• • Minimum of 2 years in a CSM Leadership or Sales Leadership role

• • Have strong leadership skills with the ability to motivate and inspire a team to achieve results

• • Customer-first mentality and talent for building strong relationships with clients and colleagues

• • Experience working cross-departmentally (with sales, front-line customer service, product, engineering) to serve the needs of customers

• • Experience using Gainsight and Salesforce or similar CRM software

• • Ability to prioritize and manage expectations within a fast-paced environment

• • Excellent written and verbal communication and presentation skills

• • Demonstrated experience and passion for social technologies and SaaS space

US Employee Benefits

Your benefits start on Day 1!

Health:

• • Inclusive health, dental, vision built to support erse lifestyles through Aetna & Kaiser

• • One Medical membership: Doctors you can text, call or email 24/7 and receive access to expert insurance guidance

Wellbeing:

• • Wellness reimbursement program

• • Enhanced care for reproductive health, family planning, pediatrics with Maven

• • Robust mental health support and Employee Assistance Program (EAP) with confidential counseling services through Lyra.

• • Impactful community building through our Employee Resource Groups

• • Global DEI training programs and guest speakers throughout the year

Financial:

• • Generous HSA Contribution from Bitly

• • 401k with up to 4% employer match through Betterment, access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years

• • Company Stock Options

• • Life Insurance – Company provided and supplemental

• • Short-term and Long-term Disability

• • Unlimited PTO Policy (vacation, sick, & personal), including Mental Health days and 2 annual “Recharge” weeks

• • Partial cell phone and WiFi service reimbursement

• • Full support for remote work, including a $500 home office stipend

• • Voluntary Benefits: Pet Insurance, LegalShield, IDShield, Hospitalization, and Accident coverages

• • Generous parental leave policies; maternity and parental leave for growing families

• • Budget for professional development opportunities, including courses and conference attendance

• • Coworking reimbursement – $350 on a quarterly basis

Eligibility & Closing

US applicants must be currently authorized to work in the United States on a full-time basis.

*** Must live in or be willing to relocate to one of the following states to be eligible for hire: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, New York, New Jersey, North Carolina, Pennsylvania, Texas, Vermont, Virginia, Washington ***

If you are based in California, we encourage you to read this important information for California residents linked here. (https://bitly.is/CPRACandidates)

Compensation

The salary range for this role takes into account a wide range of factors considered in making compensation decisions including, but not limited to, skill sets, tenure in role, experience and training, licensure and certifications as well as other business and organizational needs.

Pay Range

$100,000—$150,000 USD

At Bitly, it is not typical for an inidual to be hired at or near the top of the range for their role. Realistic expectations for a first-year employee’s salary will likely fall closer to the mid-point of the provided range.

Our Values

• • Be a Catalyst. As an innovative technology company, we build our products to be a catalyst for connection and encourage our team to be catalysts for meaningful impact both at work and in the world

• • Take Ownership. In our highly collaborative culture, Inidual accountability is critical. We depend on each other to solve our customers’ most challenging problems and celebrate the wins together

• • Champion Diversity, Equity & Inclusion. Our product connects people of all backgrounds and abilities. And our company is built on the belief that our differences make us better and that everyone deserves the opportunity in which to thrive

• • Show Integrity. We don’t cut corners. We don’t look for the easy way out. We approach every day with a shared mindset – let’s do the right thing, even if it’s the harder thing

• • Have Fun. Whether your time is here is as short as a Bitly link or as long as the links your grandma sends you, we want your experience at Bitly to be fun and memorable. We hope the connections you make here last a lifetime

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Bitly also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Bitly.

Customer Success Manager

Remote-United States

About Us

CipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.

CipherHealth’s automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry.

Customer Success Manager

As a Customer Success Manager, you will cultivate relationships with the CipherHealth customer base, ensuring they achieve maximum value from the CipherHealth solution suite and collaborating with them to identify growth opportunities with our solution suite that support their organizational goals and objectives. You will be responsible for working directly with customer executives and champions throughout the customer lifecycle, ensuring alignment in a shared customer journey focused on solution adoption, expansion, and retention.

Key Responsibilities:

• Customer Relationship Management: Build and nurture long-term relationships with healthcare customers in assigned portfolio of business, serving as their primary strategic advisor and point of contact.
• Product Adoption: Drive adoption of our products by understanding customer needs, offering consultative, tailored solutions rooted in CipherHealth best practices, and proactively addressing any challenges they may encounter.
• Strategic Alignment: Facilitate regular strategic discussions with key stakeholders leveraging data-driven approach to reinforce the value of our solutions, ensuring continued alignment with the customer’s long-term goals and objectives. Act as a trusted advisor, helping customers evolve their strategies in line with healthcare trends and our product roadmap.
• Customer Advocacy: Act as the voice of the customer within the company, providing feedback to the product and development teams to influence product roadmaps and enhancements.
• Retention and Growth: Monitor customer health metrics, identify risks, and implement strategies to improve customer retention. Identify opportunities for upselling and cross-selling additional products or services, and develop customer advocacy relationships with key customer stakeholders to support growth and retention efforts.
• Issue Resolution: Collaborate with internal teams to resolve customer issues promptly and effectively, ensuring customer satisfaction and a positive experience.
• Reporting and Analysis: Regularly track and report on key performance indicators (KPIs) related to customer success, including customer satisfaction, product usage, and retention rates.

Qualifications:

• Bachelor’s Degree in Business, Health Management, Public Health or related major, or comparable education and work experience
• 3-5 years of experience in a B2B client management role in healthcare software or technology, or similar experience in healthcare consulting or professional services

Preferred Knowledge, Skills and Abilities:

• Proven track record of growing a book of business and mitigating churn.
• Strong analytical skills with the ability to craft compelling stories from data.
• Excellent communication skills, capable of leading discussions and business reviews with C-Suite executives, and translating technical information to non-technical audiences.
• Strong ability to build relationships with stakeholders, demonstrating patience, diplomacy, and confidence.
• Experience with CRM platforms, patient engagement software applications, EMRs, business intelligence platforms, etc.
• Effective in prioritizing and organizing work under tight deadlines, with a self-starter mentality and strong sense of professionalism and personal accountability.
• Understanding of healthcare industry practices, regulations, and operations.

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity
  • Base Salary range: USD $110,000 -$115,000 annually
• Healthcare that begins on your first day:
  • Generous company-funding of our health, vision, and dental plans (most inidual plans are of no cost to you for the monthly premium)
  • HSA/FSA plans
  • Short and Long-Term Disability
  • Life and Personal Accident Insurance
  • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
  • Weekly virtual yoga classes
  • Employee Assistance Program (EAP)
  • Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
  • Discretionary PTO + 13 paid holidays
  • Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
  • Generous Employee Referral Program – earn cash for each employee referral that is hired
  • Yearly Cipher-versary stipend
  • Ci-Phives – receive public kudos and gift cards from peers and managers
• Culture:
  • CARE2 Values
  • Bi-Weekly All Hands Meetings
  • $40/employee monthly “Fundowment” for team bonding events
  • Employee Resource Groups such as Rainbow Room and BIPOC Group
  • Yearly donations to organizations that contribute to a more equitable world
  • Weekly Lunch & Learns and robust onboarding / training programs
  • Remote-first team: $50 per month reimbursement in your check for WFH expenses
  • You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

Customer Success Manager (North America East)

Remote

Service Delivery

Full time

United States

Company:

DigitalGenius is a venture-backed artificial intelligence company delivering practical applications of AI, APIs, Automation, and Analytics to some of the largest and fastest growing customer service operations in the world. We’re a dedicated team of conscientious and hard working young professionals committed to driving CX Excellence in E-Commerce. Our team is headquartered in London with colleagues based across the UK, US, Canada, and EU.

Role:

Customer Success at DigitalGenius owns all post-sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals.

This role will be responsible for the management and success of new and existing clients across North America and potentially UK. This role is open to candidates in both US and Canada candidates working East Coast business hours.

Responsibilities:

• Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise), and every phase of the post-sales customer lifecycle.
• Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention.
• Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers.
• Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages.
• Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones.
• Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions.
• Effectively communicate project requirements, status, and results to clients in a high-touch customer success model.
• Field customer support inquiries and manage escalations throughout the customer lifecycle.
• Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio

Requirements

Qualifications:

• 2+ years client management experience in SaaS – background in CRM, API, and/or Customer Service spaces a plus.
• Bachelor’s Degree – MBA or technical degree a plus
• Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel
• Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively
• Ability to multitask, prioritize, and manage time effectively and autonomously.
• You love to solve problems, help people, and want to be an integral part of scaling a start-up

Benefits

• Fully remote with access WeWork membership
• Competitive Salary & Equity Package
• Generous Vacation Policy (20 days)
• Annual Company Week Off (in addition to Vacation Policy)
• Birthday Off (in addition to Vacation Policy)
• Monthly Fitness Stipend
• Medical, Dental, Vision Health Insurance for US-based Employees
• 401k for US-based Employees

Jr. Manager, Digital Accounts

remote type

Remote

locations

USA – Los Angeles – 777 S. Santa Fe Ave

Full time

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our erse businesses:

• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: Jr. Manager, Digital Accounts

Location: Los Angeles, CA or Remote (West Coast hours)

A little bit about our team:

The WMG Global Commercial Services team maximizes WMG revenue and market share, leading through best practices, platform expertise and forward thinking solutions that support our recorded music strategy.

The Dedicated Support team within the Commercial Services department at WMX provides global, specialized support to our labels, territories and artists. The team focuses on the platforms of YouTube, Facebook and SoundCloud. We also advise on common requests across all platforms that have user-generated content. The team collaborates amongst our five team members spread out around the US and UK to deliver close to 24/7 support.

Your role:

This role is embedded with one of our primary labels, which makes it unique from the rest of the team. The majority of the role will be focused on that one label but will also support the entire team with their remaining time. Many projects and tasks are set but this role will build unique tasks based on the labels release schedule.

Here you’ll get to:

• Overall YouTube/Facebook/Instagram/Soundcloud/TikTok Dedicated Support (i.e: handling urgent allowlisting requests, correcting misdelivered or incomplete assets, etc.)
• You will monitor the release schedule and content calendar to assist with operational tasks like claiming and metadata management to ensure maximum monetization.
• You are comfortable with short-form video platforms and managing relevant back end systems
• Advise the teams on what actions to take when content is muted or removed at each platform due to early releases, duplicated content
• Keep track of inactivity across Atlantic priority channels to ensure we are feeding content regularly
• You will help build out analysis of projects and review projects for effectiveness.
• Advising on improving video quality and ensuring high-quality playback across all social platforms through your understanding of technical video production techniques, such as optimal video formats and enhancements for audio and visual elements
• You will join digital marketing meetings and contribute best practices and ideas on various artist projects.
• You will join weekly team meetings to share insight on the latest label developments to help shape support planning and overall process.
• You will coordinate with our interns and the rest of the team on training for new tasks and help define team objectives.

About you:

• You have 2-3 years of experience with digital music or digital rights management
• You have excellent organizational skills
• You are passionate about helping people, especially artists and label partners.
• You enjoy using social networks and have a baseline knowledge of what happens behind the scenes.
• You have excellent communication skills and have experience walking someone through unfamiliar tasks.
• You have the ability to learn quickly, think on your feet, and work independently

We’d love it if you also had:

• Music business degree preferred
• YouTube Music Rights certification or equivalent certificate in music rights management
• You are conversational in multiple languages

About us:

As the home to 300, Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide.

Together, we are Warner Music Group: Music With Vision & Voice.

#LI-Hybrid

Salary Range

$28.00 to $33.00 Hourly

Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

About OpenSesameOpenSesame’s mission is to help develop the world’s most productive and admired workforces. We deliver a comprehensive catalog of eLearning courses from the world’s top publishers. We add value to customers through their entire learning journey.While it appears to most people that we just sell training courses (thousands of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.We are at a pivotal time in our growth as we ersify the ways we drive revenue. We’ve expanded our product offering dramatically and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings and there is room to grow our retention even more.We have a high-performing marketing team and it’s time to add a position to build out customer marketing. This role is inclusive of advocacy as well as driving pipeline from customer expansion.Performance Objectives:30 days:* Gain a comprehensive understanding of OpenSesame’s customer base, product offerings, and current marketing strategies. Complete onboarding and initial training on customer advocacy work in progress and marketing campaigns. Learn the 2H customer retention forecast and identify the key metrics for customer lifecycle marketing success. Establish initial relationships with key stakeholders in sales, product, and customer success teams. Learn about new products in the roadmap, and understand their value proposition for existing customers. Take over our product reviews program.60 days:* Perform customer segmentation analysis to understand the health and composition of the customer base. Learn customer onboarding and quarterly review processes. Attend meetings of each type. Review and analyze customer calls for trends issues. Learn how customers prove value and begin work on a framework to help them analyze and communicate their impact.* Identify top customers for case studies and other advocacy work. Formalize a customer referral program and take over the “follow the champions” campaign to drive new business.* On the advocacy side, start 2025 tactics for securing speaking engagements and awards. Build out the customer communications side of product launches.  Build personal relationships with at least 10 customer accounts, collaborating with our customer success team. Take over the customer feedback group and recommend ways to improve it. Take over the customer newsletter and suggest ways to improve it.90 days:* Develop and present a detailed customer marketing plan inclusive of advocacy and customer expansion. This includes recommending new customer facing content to complement and enhance current customer communications. Work with customer success operations on the content and new processes for a digitally-led customer journey. 120 days:* Begin work on a value framework to help our customers show the value of working with OpenSesame, leveraging the work already done with our customer success team. Develop an additional plan for a 2025 new user conference, outlining key objectives, themes and topics, including location and format recommendations based on customer segmentation. You might notice we don’t have the requirements, qualifications, and minutia of typical job descriptions. We don’t care about that as we do not hire based on specific buzzwords, technologies, or popular acronyms on your resume. We are looking for specific examples from your previous experience that proves you can do this job successfully. We want you to advance your career and are looking for someone who will be excited by this challenge, knowing they can lean on the leadership team around them for growth.Location: This position can be based anywhere in the US. We operate as a remote-first company, and invest in all-company meetings several times a year. Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.Compensation: The pay range for this position is generally between $125,000-$140,000 per year and depends on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals.Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes ersity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified iniduals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website. #Salary and compensation