Title: Operations Supervisor

Locations - NY - Glen Cove

Part time

Onsite

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews

2. Customer Service

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

• Maintain customer/patient confidentiality

3. Merchandise/Presentation

• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execute the display and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is:

$19.00 - $28.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws

Title: Operations Manager

Location: Fredericksburg, VA, United States

Onsite

Part-time

Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

20

Time Type

Part time

Pay Range

The typical pay range for this role is:

$20.00 - $34.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Part-Time Staff RPH

Location: Kansas City, MO, United States

Onsite

Part-time

Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Purpose and Summary:

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work.  We help people navigate the health care system – and their personal health care – by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Staff Pharmacists play a critical role in cultivating a culture of excellence in their pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for the pharmacy team.

As a Staff Pharmacist, you play a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you are accountable for supporting the management, oversight, and operation of all aspects within your pharmacy.

The Staff Pharmacist’s responsibilities include, but are not limited to:

• Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
• Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed
• Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
• Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
• Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
• Proactively offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunize
• Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
• Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times; escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; supporting the Pharmacy Manager by writing the pharmacy schedule if/as directed
• Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients
• Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey
• Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues

Required Qualifications:

• Active Pharmacist License in the state where the Store is located
• Active National Provider Identifier (NPI)
• Not on the DEA Excluded Parties list

Essential Functions:

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and Focus:
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation:
  • Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
• Communication Skills:
  • Use and understand verbal and written communication to interact with patients and colleagues
  • Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning:
  • Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Issue Resolution:
  • Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options
• Physical Demands:
  • Be mobile and remain upright for extended periods of time
  • Lift, scan, and bag items
  • Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
  • Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
  • Extend hand(s) and arm(s) multiple directions to place, move, or lift items
  • Control precision; quickly adjust machines to exact positions
  • Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
  • Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
  • Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
  • Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
  • Have the ability to receive detailed information through oral communication
• Any additional tasks as directed by Supervisor or Manager

Preferred Qualifications:

• 1-2 years of related work experience in a pharmacy, retail, medical, or customer service setting
• Ability to work in other locations across the market as business needs require

Anticipated Weekly Hours

24

Time Type

Part time

Pay Range

The typical pay range for this role is:

$60.00 - $76.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Remote Customer Service Representative (San Antonio, TX)

Location: San Antonio, TX, USA

Must live within a 120-mile radius of the job site (2822 General Hudnell Drive, San Antonio, TX)

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where iniduality is noticed and valued every day.

Remote Customer Service Representative near San Antonio, TX

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

• Work From Home

• Full Time Employment (40 hours/week)

• Must have flexibility to work any of our 8-hour shift schedules during our business hours.

• Business Hours: Monday - Sunday, 24/7

• Competitive Pay: $14.00 starting on day one

• Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying.

• Shift differential: $1.50 per hour for hours between 6PM- 6AM

• Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)

• Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).

• Career Growth: Opportunities to advance your career in a supportive, innovative environment.

• Benefits: Comprehensive benefit options and a great work environment that values your success.

What You'll Do:

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Help cardholders with any questions about transactions and account statuses.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

What We're Looking For:

• A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period.
• An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner.
• A calm and composed professional who can navigate challenging conversations with empathy and efficiency.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies.
• A focused multitasker who thrives in a structured, high-volume call center environment.

Required Qualifications:

• Must live within a 120-mile radius of the job site (2822 General Hudnell Drive, San Antonio, TX)
• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• Compliance with camera requirements for meetings and training.
• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
• Working knowledge of computers and Windows applications.

Preferred Qualifications:

• 1+ years of previous call center experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.

We are currently NOT hiring in the following geographies, including but not limited to: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, TN, UT, VA, VT, WA, WV, WI, and WY.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Title: Clinic Regional Business Manager

Location:  Richmond, VA, Norfolk, VA area, Washington DC / DMV metro area, Charlotte, Raleigh, Durham, NC, United States

Remote

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Clinic Regional Business Manager

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for ersity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position

• Qualified candidates must currently live in the Mid-Atlantic Region, Richmond, VA, Norfolk, VA area, Washington DC / DMV metro area, Charlotte, or Raleigh Durham, NC.

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.

Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions.

The position of Regional Business Manager serves our Toxicology business unit principally located in our Kansas City, MO office. The role will expand the eScreen Occupational Health Network through new contract agreements with clinic partners. The Regional Business Manager will also be responsible for territory sales, productivity and growth of each eScreen occupational health clinic in regard to drug testing and employee screening business. The inidual hired will use telemarketing skills, field demonstrations and onsite presentations to sign new clinic partners and manage existing clinic partners, according to assigned department and territory goals.

The Regional Business Manager will also develop and maintain strong relationships with existing occupational health clinic customer accounts for the purpose of marketing and selling products and services, introducing new eScreen products, and providing demonstrations to new and existing local clinics at their request. They will be responsible for educating the clinic staff on the successful integration of the eScreen product into the clinic environment. Additionally, this role is responsible for onsite marketing activities, clinic product utilization and ongoing product sales.

What You'll Work On

• Conduct phone and onsite sales presentations to prospective clinics

• Perform customer follow-up calls, visits, and administrative support to increase growth, revenue, and utilization of eScreen products

• Ensures clinics are providing outstanding service to eScreen national customers

• Execute goal and objective strategies as established by leadership

• Coordinate and perform marketing training sessions, including the eScreen system and product demonstrations for clinics' sales and marketing team

• Troubleshoot problems with clinics and facilitate resolution with appropriate staff to eliminate barriers to marketing eScreen products and services

• Coordinate all necessary marketing materials and support provided to a clinic customer and their local market customers

• Introduce sales and marketing campaigns as it relates to new sales and product upgrades for clinics

• Perform onsite training and technical installation of hardware and software when needed by support departments

• Consistently monitor clinic revenue and utilization reports within the territory

• Articulate territory details regarding clinic productivity (Ex: Which are growing and which are declining and why)

• Use customer relationships to promote additional products and services to influence clinic/client volume growth over prior year

• Work closely with the training team to ensure clinic trainings are completed

• Scoreboard each clinic in territory to track growth and focus portfolio selling strategy

• Complete all department administrative procedures, attend department meetings, and oversee all scheduled trainings and paperwork

• Maintain 50% travel schedule when necessary

Required Qualifications

• 3-5 years or more of professional experience required; or equivalent combination of education and experience

• Experience leading client presentations via multiple formats

• Skills in the foundations of sales, negotiation and persuasive selling

• Able to sit long hours when necessary

• Able to use a PC and phone for long hours when necessary

• Able to keep early and late working hours when necessary

• Ability to work 50% travel schedule when necessary

Preferred Qualifications

• Associate's degree

• Experience with selling a portfolio of products and services in a drug testing, Occupational Health or a related industry

• Knowledge of Abbott Workplace products and software applications

• Experience in account management and/or training

• A technology-minded person with a comfort level using Microsoft office applications; creating and maintaining Excel spreadsheets; using digital conference applications (WebEx, Skype); using CRMs; and other similar platforms to track projects and document details

Knowledge

• Drives for sales goals and results

• High level of attention to detail

• Focused on Teamwork

• Strong communication and organizational skills

• Takes Initiative

• Time-management skills

• Ability to work fast with shifting priorities

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for erse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee ersity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is $78,000.00 - $156,000.00. In specific locations, the pay range may vary from the range posted.

Title: Assistant Director, Discovery Program

Location: Houston, TX, United States

Work Location: Remote 

Employment Status: Full-Time

Employee Status: Regular

Work Week: Days

Job Description:

The Discovery Program utilizes an innovative approach leveraging data, donor engagement, direct marketing and fundraising workflows to engage and grow the pipeline of inidual giving donors. This program, a component of Philanthropy's leadership giving strategy, works closely with several internal stakeholders including direct marketing, prospect development and gift officers throughout Philanthropy's Inidual Giving team.

The primary purpose of the Assistant Director, Discovery Program is to support MDAnderson's mission and help achieve Philanthropy's fundraising and engagement goals by providing a premium philanthropic experience for donors. This position leverages digital and virtual engagement to transition annual giving donors to a personalized, meaningful relationship with the institution, while passionately representing MD Anderson's core values to advance philanthropic support for institutional priority programs, research and patient programming. This position reports to the Executive Director of Leadership Giving.

This position will manage a cohort of 1,000+ annual giving donors to facilitate the progressive transition of donors through the donor continuum from the direct marketing program to inidual giving. The Discovery Program will actively identify and frequently pre-qualify this segment of donors with a goal to develop donors' lifelong relationships with MD Anderson, ensuring interested donors are involved at a level, and in opportunities, where they are joyfully engaged and best able to support the institution. The ideal candidate is adept in professional and sophisticated communications, an empathetic listener who handles interpersonal relationships maturely, thoughtfully (especially in sensitive situations), is urgent in their approach and can work with iniduals from different backgrounds while responsibly handling confidential information. Additionally, the candidate must be organized, driven, apply creative and entrepreneurial thinking, possess a high degree of self-motivation and integrity, technologically savvy while skilled at navigating and using databases, familiar with CRM systems and entering contact reports.The Assistant Director must provide excellent customer service, articulate a strong and compelling case for supportand exercises analytical thinking skills with a spirit of collaboration.

JOB SPECIFIC COMPETENCIES

Stakeholder Engagement (60%)

Display the ability to serve and cultivate relationships with annual giving/leadership giving donors in an effort of donor-centric service and prequalification. Display social awareness, professional etiquette, and the ability to interact and build rapport with donors, faculty and other institutional stakeholders. Engage with varied constituencies with social fluency and garner their trust as to influence donor behavior. Appropriately align donors to giving opportunities and orchestrate and facilitate meaningful engagements.

• Engage donors using a variety of mediums and channels including mass engagement and one-to-one communication (correspondence, phone, email, video conferencing, etc.) with proactive outbound outreach, while simultaneously serving as an inbound point of contact responding and triaging all requests. Execute monthly and quarterly touchpoint cadences across portfolio to ensure consistent and relevant donor communication.

Collaboration and Teaming (30%)

Actively partner with donors, peers, faculty, and isional stakeholders on the investigation, transition and flow of donors for proper engagement and other projects. The Assistant Director will develop networks and participate in cross-functional activities to deliver on stakeholder engagement. The Assistant Director will be able to work cooperatively with all stakeholders, contribute to the success of collaborative work teams and support completion of initiative or project to achieve stated goals.

• Execute program strategy while effectively collaborating across all Inidual Giving teams and with Prospect Development, Gift Processing and Analytics & Reporting. Proactively reach out to assigned gift officers to assist in donor relationship transition.

Perception and Attentiveness (10%)

Accurately assess interests of prospective donors; organize and present information in thoughtful and engaging ways, constantly shift between multiple activities and sources of information, maintain situational awareness, institutional awareness and adeptly navigate cross functional prospect teams in support of donor engagement and stewardship plans.

• Effectively capture donor data and utilize reporting features for data analysis to garner additional insights for targeted donor engagement and program enhancements. Develop and maintain broad knowledge of the institution such as MD Anderson's mission pillars, institutional strategy, strategic fundraising priorities, disease/physician-specific projects and programs and have the ability to offer suggestions of campaign priority alignment. Develop a network of contacts throughout the ision and institution to access additional information. Demonstrate to donors the impact of their giving. Provide information on institutional developments and programs relative to their interests. Share upcoming opportunities to attend events, volunteer, participate in activities/services, or otherwise deepen their engagement with MD Anderson Cancer Center.

EDUCATION

• Required: Bachelor's Degree

WORK EXPERIENCE

• Required: Two years direct fund-raising experience (does not have to include solicitation experience or portfolio management experience).
• Preferred: Experience in customer service/service recovery, inside sales or solutions sales experience. Must be comfortable initiating and managing multiple outbound communications daily, including calls, emails and follow-ups to engage and connect with donors. Ability to maintain a high level of consistent productivity. High degree of diplomacy, emotional intelligence, ethical sensitivity, cultural sensitivity and commitment to confidentiality. Demonstrated track record of using tact and diplomacy in communications with a wide variety of personalities. Willingness to travel as well as work some nights and weekends.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and inidual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 177988
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 74,000
• Midpoint Salary: US Dollar (USD) 84,000
• Maximum Salary : US Dollar (USD) 94,000
• FLSA: exempt and not eligible for overtime pay
• Fund Type: Hard
• Work Location: Remote
• Pivotal Position: Yes
• Referral Bonus Available?: No
• Relocation Assistance Available?: Yes

#LI-Remote

Utilization Management Representative I

Location:

• FL-JACKSONVILLE, 7406 FULLERTON ST, STE 340
• GA-ATLANTA, 740 W PEACHTREE ST NW
• GA-COLUMBUS, 6087 TECHNOLOGY PKWY
• VA-RICHMOND, 2015 STAPLES MILL RD,
• VA-ROANOKE, 602 S JEFFERSON ST
• IN-INDIANAPOLIS, 220 VIRGINIA AVE

Full time

Remote

Job Description:

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Utilization Management Representative I will be responsible for coordinating cases for precertification and prior authorization review.

How you will make an impact:

• Managing incoming calls or incoming post services claims work.

• Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.

• Refers cases requiring clinical review to a Nurse reviewer.

• Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.

• Responds to telephone and written inquiries from clients, providers and in-house departments.

• Conducts clinical screening process.

• Authorizes initial set of sessions to provider.

• Checks benefits for facility based treatment.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Minimum Requirements

• HS diploma or GED

• Minimum of 1 year of customer service or call-center experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Medical terminology training and experience in medical or insurance field preferred.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level:

Non-Management Non-Exempt

Workshift:

3rd Shift (United States of America)

Job Family:

CUS > Care Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Title: Licensed Transaction Coordinator

MA - Canton

RI - Portsmouth

MA - Needham

RI - Middletown

RI - Jamestown

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Location: Worcester United States

Job Description:

Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents, our Support Teams ensure clients are taken care of at every step in the home-buying and selling process. So whether you're starting your career, need a change of pace, or love the organizational side of real estate, the Support Team at Redfin could be your perfect opportunity.

As a Transaction Coordinator, your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. You'll take ownership of every possible task appropriate for a coordinator, and anticipate their needs by staying a step ahead so they can do what they do best, help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role. In addition, we'll support you with in-depth training, cutting-edge tools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career.

Day-to-Day Responsibilities:

• You'll take a lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close.

• With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times, and proactive follow-up.

• Coordinate property access for inspectors, appraisers, and other vendors.

• Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete.

• You'll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.

• Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions.

• Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.

• Ensure all contractual deadlines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time closing.

• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.

Qualifications:

• A real estate license is required. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent

• One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is preferred.

• One year of customer service experience is required.

• Excellent attention to detail, organizational and interpersonal skills.

• Clear and concise verbal and written communication.

• Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).

• Experience using email and phone to communicate with clients and other parties required.

• Calm demeanor when resolving issues and communicating with agents and clients.

• Experience juggling multiple priorities in a fast-paced environment.

• Strong sense of accountability for the agent and client experience.

• You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else.

Schedule:

• Monday-Friday, 8am - 5:00pm.

• This is a fully remote position, with up to 4 in-office visits per year for team events.

Compensation:

• Competitive hourly wage with uncapped bonus potential.

Industry-leading benefits, including:

• Three weeks of paid vacation, plus paid parental leave, sick leave, flex days.

• Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses.

• REALTOR association, MLS dues, and state license fees reimbursed.

• 401(k) and Employee Stock Purchase Plan.

Career development:

• Comprehensive training.

• Opportunities to participate in focus groups and process rollouts.

• Management team invested in your growth and success.

• Opportunities to move into senior level or management level roles at Redfin.

About Redfin:

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better-for customers, for agents, for everyone.

Illinois, Maryland, Minnesota, Massachusetts, Colorado, New York City, New Jersey, Jersey City, California, D.C. and Washington candidates only:

Base Pay Range: $17.00 - 26.40.

The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

Redfin is an equal opportunity employer committed to hiring a erse workforce.

A erse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We're proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact [email protected]

Redfin encourages iniduals with criminal record histories to apply for employment and considers such iniduals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.

Title: Assistant Vice President Customer Service Center

Location: Howell United States

Job Description:

Our Personal Lines Operations team is hiring an AVP, Customer Service Center to join our growing team in our Worcester, MA or Howell, MI office, in a hybrid work arrangement. This is a full time, exempt position. POSITION OVERVIEW: The Personal Lines Customer Service Center (CSC) supports enrolled agencies by servicing customer accounts on their behalf-handling 350K+ annual sales and service interactions across an $800M+ book of enrolled premium. We live our vision: In every interaction, we deliver on our promises by being a trusted team that makes a meaningful difference in the lives of others. This is an exciting opportunity to lead the people, strategy, and future of our Personal Lines Customer Service Center (CSC). As AVP, you will shape enrollment growth, performance excellence, and service delivery strategies that empower partner agents and delight customers. This role is about building careers, driving innovation, and creating a culture of success. Collaboration across Personal Lines and Commercial Lines teams is essential for seamless service and operational excellence. This position is about shaping the future of customer service in Personal Lines. You'll influence strategy, inspire teams, and make a measurable impact on growth and customer satisfaction. If you thrive in a fast-paced, collaborative environment and love building high-performing teams, this is your chance to lead with purpose. IN THIS ROLE, YOU WILL: Growth & Service Strategy

Lead strategy development and execution to grow enrollments and enhance service delivery. Promote a flexible, responsive operating model for timely, high-quality service. Innovate processes for rapid response to agent, field, and compliance needs. Use cost-benefit analysis to prioritize programs and allocate resources effectively. Build strong partnerships and champion cross-functional collaboration. Serve as a trusted resource for teams and leadership; lead initiatives supporting business and financial goals.

Driving Performance

Monitor volume and business plans; make proactive staffing recommendations. Leverage technology and talent strategies to boost efficiency and scalability. Oversee workflows to ensure best-in-class response times and quality. Drive continuous improvement to reduce expense and increase responsiveness. Coordinate shared resources (Analysts, Training, QA, Finance, Technology). Communicate performance results and key issues to senior leadership.

People Leadership

Lead a erse team of 100+ professionals across multiple roles. Develop future leaders through succession planning and coaching. Make strategic hiring decisions and inspire high performance. Set cascading goals, deliver reviews, and create development plans. Recommend salary adjustments tied to inidual performance.

WHAT YOU NEED TO APPLY:

Bachelor's degree; 10+ years of leadership in insurance or risk operations. Expertise in contact/call center management, underwriting, or process oversight preferred. Skilled in project/program management and process design for scalable growth. Ability to interpret and reconcile complex data; experience with Power BI or similar tools. Proven ability to develop managers into leaders and guide cross-functional teams. Exceptional written, verbal, and presentation skills; adept at negotiating and influencing. Confident in leading change and managing ambiguity with strategic agility. Balances multiple priorities while ensuring consistency and integrity across operations.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values ersity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified iniduals with disabilities.  Iniduals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here**.**

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

Job Details

Pay Type

Salary

Hiring Min Rate

125,000 USD

Hiring Max Rate

155,000 USD

Utilization Management Representative I

Location: Richmond United States

Job Description:

Anticipated End Date:

2026-01-30

Position Title:

Utilization Management Representative I

Job Description:

Title: Utilization Management Representative I

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Utilization Management Representative I will be responsible for coordinating cases for precertification and prior authorization review.

How you will make an impact:

• Managing incoming calls or incoming post services claims work.

• Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.

• Refers cases requiring clinical review to a Nurse reviewer.

• Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.

• Responds to telephone and written inquiries from clients, providers and in-house departments.

• Conducts clinical screening process.

• Authorizes initial set of sessions to provider.

• Checks benefits for facility based treatment.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Minimum Requirements

• HS diploma or GED

• Minimum of 1 year of customer service or call-center experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Medical terminology training and experience in medical or insurance field preferred.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level:

Non-Management Non-Exempt

Workshift:

3rd Shift (United States of America)

Job Family:

CUS > Care Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Provider Relationship Account Consultant

Location:

• NY-LATHAM, 15 PLAZA DR
• NY-NEW YORK, ONE PENN PLAZA, 35TH AND 36TH FL

Full time

Hybrid

Job Description:

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to our Pulse Point location in Latham, NY.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Provider Relationship Account Consultant will be responsible for providing quality, accessible and comprehensive service to the company's provider community.

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

How you will make an impact:

• Develops and maintains positive provider relationships with provider community via a mixture of email, telephonic and/or face-to-face outreach, by communicating administrative and programmatic changes, facilitating provider education and the resolution of provider issues.
• Collaborates with internal matrix partners to triage issues and submit work requests. Generally assigned to a portfolio of providers within a defined cohort.
• Researches, analyzes, and coordinates prompt resolution to provider issues and appeals through direct contact with providers and internal matrixed partners.
• Coordinates communication process on such issues as administrative and medical policy, reimbursement, and provider utilization patterns.
• Conducts routine outreach to support the understanding of managed care policies and procedures, as well as outreach on a variety of initiatives and programs.
• Coordinates and conducts provider training including developing and distributing provider relations materials.
• May assist with Annual Provider Satisfaction Surveys, required corrective action plan implementation and monitoring education and non-routine claim issues.
• May coordinate Provider Manual updates/maintenance.
• Identifies and reports on provider utilization patterns which have a direct impact on the quality-of-service delivery.
• Research issues that may impact future provider contract negotiations or jeopardize network retention.

Minimum Requirements:

Requires a bachelor's degree; a minimum of 2 years of customer service experience including 1 year of experience in a healthcare or provider environment; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Provider customer service experience preferred.
• Strong communication (verbal and written) skills to resolve workplace/client conflicts ensuring all parties feel heard and respected preferred.
• Working knowledge of Microsoft Excel and Word preferred.
• Experience with claims/provider systems (i.e. Facets, WGS, and/or SPS) preferred.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $60,816 to $104,256.

Location(s): New York

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Level: Non-Management Exempt

Workshift: 1st Shift (United States of America)

Job Family: PND > Provider Relationship Account Mgmt

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Title: Insurance Service Agent - Austin, TX

Location: Austin, TX, US

Type: Full-time

Workplace: Hybrid remote

Job Description:

About Roamly

Roamly Insurance Group (Roamly), a wholly-owned subsidiary of Outdoorsy Holdings, Inc., is the first full-stack insurtech for travel enthusiasts. We provide unique, embedded insurance products that make owners' RVs "rent-ready" by eliminating the commercial use exclusion clause that prohibits online renting activity. Through our platform, we offer a broad array of insurance products, including rental insurance, trip and travel insurance, and pet insurance, to empower our customers to explore with confidence. For more information, visit www.Roamly.com.

About the Role

As an Insurance Service Agent at Roamly, you will be a front-line hero for our adventurous community. Working in a hybrid capacity from our South Lamar office in Austin, TX, you will be the core resource for educating customers on RV insurance and helping them with their policy needs. Your work will be crucial in ensuring the best possible customer experience and will directly influence our product decisions and roadmap.

Key Responsibilities

• Take customer calls and handle email correspondence regarding billing questions, online payments, renewals, and cancellations.
• Process incoming policy change requests from customers.
• Review policy coverages and issue certificates of insurance, evidence of insurance, or binders.
• Retain customers by overcoming objections to cancellation and providing effective solutions.
• Upsell ancillary products such as roadside assistance, tire & wheel protection, and pet insurance.
• Identify opportunities to cross-sell and transfer new business leads to the sales team.

Requirements

What We're Looking For

• Experience & Licensing: A minimum of 1 year of experience in property and casualty insurance (Broker, Captive, or Carrier) is preferred. A Property and Casualty License is preferred but not required, as we are committed to helping you with all licensing and renewals.
• Customer-Focused: You are a detail-oriented inidual with a strong commitment to providing the best possible service, and you approach every interaction with patience, empathy, and professionalism. You are adaptable to varying customer personality types and situations.
• Collaborative: You are eager to work in a fast-paced, team environment where you can manage your workload effectively and maintain a positive attitude.
• Proactive & Organized: You have a strong commitment to achieving results, with effective time management and a high level of performance under stress. You also possess good data entry skills and can navigate websites with ease.
• Communication Skills: You have good written and verbal communication skills, are self-aware, and maintain a positive attitude in all situations.
• Technical Skills: You have a proficient working knowledge of G-Suite and Microsoft Office products.
• Cultural Alignment: You live, promote, and appreciate our company culture, and align with Outdoorsy’s mission of empowering adventure.

Benefits

Why You'll Love Working Here:

• Growth Opportunity: Join a company in its early stages and help build its foundation for success.
• Competitive Compensation: Receive a competitive salary with the potential for additional variable pay.
• Comprehensive Benefits: We offer a full health and welfare benefits package, a 401(k) match, and flexible Paid Time Off.
• Fun Office Atmosphere: Lively office, stocked with endless snacks, regular Happy Hours, catered lunches, and team building events.
• Work-Life Balance: Enjoy RV rental discounts and a company culture that values a healthy balance between work and adventure.

Compensation & Schedule:

• Base Salary: The salary for this position is between $45,000 and $51,000, depending on experience, with the potential to earn additional annual variable pay.
• Schedule: This is a full-time, hybrid position, requiring you to be in the office three days a week and work remotely two days a week.

Title: B2B Support Specialist - France

Location: Amsterdam North Holland NL

Type: Full-time

Workplace: Hybrid remote

Job Description:

Do you want to be part of one of the most exciting watch and lifestyle brands in Europe? CLUSE started in the Netherlands in 2013 and has grown rapidly, now active in more than 20 countries with over 4,500 points of sale worldwide. We are a young and dynamic company (with an average age of 30) with an enthusiastic, international team. Our culture is open and informal and since we have more than 10 different nationalities, English is our go-to language!

What the role is about

Our Sales Support team is looking for an enthusiastic customer-focused B2B Support Specialist for the French market. You are responsible for all operational tasks for your own portfolio of B2B customers. This includes managing the full order process, from customer creation to order placement, invoicing, and shipment tracking. You are the main point of contact for your accounts, handling questions and resolving any issues that arise. You provide a positive and efficient customer experience in line with the company values and goals.

Responsibilities

• Manage the order process for B2B customers: order placement, approval and release, shipment tracking and invoicing;
• Ensure that all the customer information is correct and up to date in our systems;
• Provide exceptional support to their accounts: addressing inquiries related to orders, shipping, returns, product information, and more. They do this via email (unified inbox and personal email) and telephone;
• Collaborate with cross-functional teams, such as Customer Support and Product Development, to enhance the overall customer journey;
• Create and adjust sales orders, replacement orders and credit memos, accordingly;
• Advise the accounts on the most appropriate assortment, including best performing items and new collections; 
• Update customers on upcoming offers, holidays, price changes, or any other information relevant to their operations;
• Monitor customer satisfaction;
• Track performance vs forecast and report internally.

Requirements

• Excellent written communication skills in English and French;
• An extra language like Dutch, German or Spanish, is preferred;
• Experience with MS Office. Knowledge of Netsuite, Shopify and/or Gorgias is a plus;
• You pick up new systems and processes quickly;
• You are customer-oriented, flexible, service-minded, commercial and proactive;
• You are available 5 days a week.

Benefits

• We offer a salary in line with industry standards;
• Enjoy 25 holidays per year on full-time basis;
• 8% holiday allowance and pension scheme;
• Travel allowance if you live more than 10 km from the office;
• Employee discount on our own products plus a CLUSE product of your choice as a welcome gift;
• Company laptop and phone;
• Flexible work-from-home policy (3 days office, 2 days at home);
• Our awesome CLUSE & BOOZE gatherings along with other events like the Après-ski party, karaoke, boat party, King’s day party, tropical party, pub quiz and more organized by our Social Events Team!

Curious to find out more?

Apply now! We would love to tell you more about this role, the team and the background of CLUSE. We hope to speak with you soon!

Curious what we do with the personal data that we receive from you in response to this vacancy? Please, refer to our privacy policy under 'job application'

Title: Manager, Customer Success

Location: Remote - United States

Job Description:

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

At Algolia, we’re passionate about our customers and we’re looking for an exceptional leader to support our growing AMER customer base. As Manager of Customer Success, you will mentor, coach, and lead a team of Customer Success Managers who partner with our most strategic Enterprise customers. Your team will drive value across the customer journey, increase maturity and feature adoption, and help build repeatable playbooks that fuel customer success at scale.

In this role, you’ll empower your team to own customer outcomes: resolving issues, maximizing value, driving adoption and expansion, supporting renewals, and strengthening long-term relationships. You’ll bring strong account management expertise, sharp business acumen, and the ability to quickly understand and advise on customer needs. You will collaborate closely with Sales, Technical Account Management, and Product to ensure customers achieve their goals and to represent their voice internally.

We’re seeking a hands-on, innovative manager who can elevate the team, operate with ownership in an evolving environment, and isn’t afraid to build and refine processes as we grow. You value transparency, embrace continuous improvement, and strive to raise the bar for yourself and others.

Are you ready for the challenge?

YOUR ROLE WILL CONSIST OF:

• Directly manage and develop a team of Customer Success Managers supporting high-touch accounts
• Coach team members on customer success best practices, including change management and feature adoption, value realization, and strategic engagement
• Drive team accountability on core CS metrics: proven value, engagement, feature adoption, strategic planning, customer health scores, retention, and customer satisfaction
• Join strategic customer engagements and escalations, demonstrating executive presence with C-level stakeholders at Fortune 500 companies
• Build and refine scalable CS processes including success planning frameworks, QBR templates, and retention mitigation playbooks
• Partner closely with Sales to define renewal strategies, identify expansion opportunities, facilitate smooth handoffs, and ensure aligned account strategies
• Collaborate cross-functionally with Product, Engineering, and Marketing to advocate for customer needs and drive product adoption
• Conduct regular 1:1s, performance reviews, and career development planning for direct reports
• Own portfolio-level planning and forecasting, including renewal risk mitigation and expansion opportunity definement
• Serve as an escalation point for at-risk accounts and complex customer situations within your team's portfolio
• Develop customer advocacy programs including case studies, testimonials, and reference participants

YOU MIGHT BE A FIT IF YOU HAVE:

• 5+ years of experience in customer success, account management, or customer-facing roles, with 2+ years of front-line management experience
• Proven track record of managing and building customer success teams in SaaS or API companies
• Experience managing customer portfolios at enterprise scale, including accounts with $100k-$1M+ annual contract values
• Strong understanding of both consumption-based and infrastructure-based business models, with proven ability to drive adoption, expansion, and value realization across different pricing structures
• Technical fluency and ability to navigate technical conversations, and coach teams on product capabilities across multiple offerings
• Strong executive presence and ability to represent Algolia with customer technical and business leaders
• Strong business acumen with ability to articulate value, calculate ROI, and drive customer business outcomes
• Ability to balance strategic thinking with tactical execution and context-switch between coaching, customer engagement, and operational planning
• Experience building CS processes, playbooks and operational frameworks, using data to drive team and customer outcomes
• Demonstrated ability to coach customer success professionals and systematically improve team performance against KPIs
• Track record of achieving team targets for adoption, retention and customer satisfaction
• Passion for helping customers transform their businesses with cutting-edge technology

#LI-remote

Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual total cash compensation range (base salary and commission) for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

Remote US: On-Target Earnings Pay Range

$142,500—$199,857 USD

FLEXIBLE WORKPLACE STRATEGY:

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an inidual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. 

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, ersity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice

We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:

• Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.
• All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.
• We’ll never ask for payments, purchases, or financial details during the hiring process.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

Title: Service Desk Administrator

Location: Nairobi/Kakamega, Kenya or Kigali, Rwanda

Hybrid

Job Description:

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from erse backgrounds and professions.

About the Role

You will deliver first-level remote technology support with excellent customer service, resolving inquiries quickly while driving process improvements and automation to increase scale and quality. This manager-level role manages and works with a small team of Service Desk Technicians, covering service desk operations, documentation/knowledge management, and medium-scope project work within ITSM standards. You will join IT Operations – Tech Service Desk Team, report to the Senior Service Desk Admin, and work hybrid from Nairobi or Kakamega (Kenya) or Kigali (Rwanda).

Responsibilities

• Coordinate first-level remote support across applications, hardware, and software, delivering professional assistance that minimizes business disruption.
• Monitor and respond to assigned tickets within defined Service level agreement timelines. Perform initial troubleshooting and document findings in the ticket. Escalate unresolved or complex issues according to ITSM procedures and communicate with users until resolution.
• Administer service desk tools and configurations; ensure accurate, up-to-date ticket, incident, request, and problem records.
• Improve ticket quality and communication by adding relevant context, updates, and resolution notes for customers and resolvers.
• Identify recurring incidents and problems; propose fixes, automation, and cost-reduction opportunities to improve scale/quality at the same spend.
• Build and use documentation: diagnostic scripts, user guides, templates, Known Error Database (KEDB), and knowledge-base articles.
• Lead medium-scope project work within IT Operations; contribute ideas and decisions that improve service delivery.
• Collaborate with Business/IT stakeholders (Tier 2, Incident Management, DevOps, Engineering) to resolve issues and implement changes.
• Lead and develop Service Desk Technicians through coaching, feedback, performance inputs, and skills growth.
• Report on service performance and trends; recommend process improvements and uphold organizational technology policies and baselines.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 2–3+ years in a Service Desk/IT support role, including some people management (e.g., team lead or supervising technicians).
• ITIL Foundation (or similar) and strong ITSM practice across incident/request/problem and change, with SLA discipline.
• Hands-on experience with Jira Service Management (queues, workflows, SLAs, reporting/metrics).
• Solid troubleshooting across applications, hardware, and software; familiarity with networks, endpoints, and account/licensing workflows.
• Proven knowledge management capability: create/maintain diagnostic scripts, KEDB entries, user guides, and clear ticket notes.
• 1+ years of experience delivering medium-scope projects, driving process improvements, and identifying automation/cost-reduction opportunities.
• Strong stakeholder communication with Business Ops, IT Ops, Tier 2, Incident Management, DevOps, and Engineering.
• Comfort working within organizational tech policies/baselines, making routine decisions in low–medium risk environments.
• Nice to have: basic scripting/automation, data skills for dashboards, and multi-country support exposure.

Preferred Start Date: As soon as possible

Job Location: Nairobi/Kakamega, Kenya, or Kigali, Rwanda

Benefits: Health insurance, paid time off 

Eligibility: This role is only open to citizens or permanent residents of Kenya and Rwanda.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here ([email protected]), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

Title: PATIENT SVC COORD III PART TIME (Colombia Location)

Location: Johns Hopkins Health System, Columbia, MD 21044

Part-time

Onsite

Job Description:

The Patient Service Coordinator will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter. Offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins. Since most administrative tasks will be expedited with the use of automated scheduling, registration and billing systems, the patient coordinator will need to be proficient on the appropriate computer systems.

Salary Range: Minimum $18.59/hour - Maximum $30.69/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Title: Product Support Specialist, APAC

Location: Australia

Full-time

Remote

Job Description:

At Linear, we are on a mission to create a new standard for modern software development. We are building the tools that empower the next generation of high-impact companies to do their best work. Linear is designed based on the practices and processes that distinguish world-class product teams from the rest: relentless focus, fast execution, and a commitment to the quality of craft.

Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Set up as a fully remote company from the start, our team is currently distributed across a variety of countries across the US and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work.

Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world's best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you'll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.

We are now expanding into APAC and hiring our first Go To Market team members in the region to accelerate growth with some of the world's most innovative product and engineering teams. Hiring our first Customer Experience team member in Australia will enable us to support our growing customer base in APAC in their own timezone, deepening our relationships and setting us up to scale successfully across the region. This is a rare opportunity to be the tip of the spear in a new market and help us learn how to serve APAC customers at scale.

Please note: We are an equal-opportunity employer and remote-only company. At this time, we can only support hiring within Australia for this role.

What you'll do

• Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery

• Drive Linear's expansion into APAC as one of our first hires in-region

• Investigate and resolve inbound customer issues reported through all communication channels, including email, in-app, Slack, Twitter, and Reddit

• Partner with our engineering team to document and reproduce bugs

• Surface trends and insights from customer feedback to the team at large to inform product choices

• Lead select strategic projects to improve the support experience and partner with key local customers

What we're looking for

• Passion about technology, quality, and Linear's mission

• Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.

• Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).

• End-to-end ownership and autonomy in a mostly async, multi-time zone environment

• Bilingual proficiency preferred; English and at least one major Asian language (e.g. Japanese, Korean)

• Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don't have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.

What we offer

• Interesting and challenging work

• Work-life balance

• Competitive salary and equity

• Employee-friendly equity terms (extended exercise)

• Paid lunch and coffee during workdays

• Work remotely, no commuting to the office

• Paid co-working space/desk at an office

• Regular team events and offsites

• 5 weeks of paid vacation

• 4 months of paid parental leave

Learn how we think and work

• A story about our mission: Read Me

• How Linear uses Linear: How our Customer Experience team works in Linear

• Building our teams: Why and how we do work trials at Linear

• Our recent Series C Fundraise and Giving our team liquidity

Title: Reservations Agent

Location: Hershey United States

Job Description:

We are hiring Full-Time staff to join our call center team to assist guests with making and modifying reservations and providing information about our destination. Candidates should be guest-focused and sales-minded, as they are responsible for driving revenue for the Hershey destination. This position requires a high level of written and verbal communication skills and the ability to work in a fast-paced environment with rapidly changing information and tasks. The ideal candidate has the skills to provide exceptional service and the will to refine their skills through continued coaching. The work location may be a hybrid of in-office and at-home work.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Assist guests as a member of the call center team by making and modifying reservations and providing information about our destination.

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Provide accurate information concerning the Hershey destination including rates, package plans, events, promotions, attractions, and availability.

• Think analytically to seek alternatives and resolve guest opportunities.

• Build rapport with clients and offer recommendations based on the guests' needs in order to provide excellent guest service and to effectively close the sale for our resorts, spas, and destination activities.

• Accurately detail guest reservations.

• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older

• Must have high school diploma or equivalent

• A minimum of 1 year of customer service, hospitality, or sales experience is preferred

Knowledge, Skills, and Abilities:

• Must have clear communication skills, both written and verbal, in English

• Candidates must satisfactorily complete a typing test with a result of at least 32 Words Per Minute during the interview process

• Ability to identify client needs and concerns over the telephone and offer solutions

• Excellent problem-solving and decision-making skills

• Strong technical skills including keyboarding skills and PC experience

• Professional image representative of company image

• Detail-oriented

• Ability to multi-task

• Ability to work under pressure

• Ability to adapt to changing circumstances, policies, and information

Job Demands:

While performing the duties of this job, the employee is required to:

• Operational hours vary from 8 AM - 8:30 PM, seven days a week.

• Must be available to work a minimum of 4 weekend days per month

• Must be available to work at least one evening shift per week and some holidays.

• Must be able to commit to a 35-hour per week training schedule for two weeks

EverHealth - Head of Customer Support (Remote, US)

 This job is available in 2 locations 

Category Other R-105813

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

About the Role

We are hiring a Head of Customer Support to lead our reactive Support organization at EverHealth, responsible for leading a high-volume Support team to deliver a best-in-class experience at scale and across multiple product lines. This role is accountable for delivering a consistent, high-quality reactive customer support, for all customers within the EverHealth portfolio.

This is a senior, hands-on leadership role responsible for running a modern, metrics-driven support operation. You will lead multiple managers, oversee a blended onshore and offshore model including BPO partners, and partner closely with Product, Engineering, Finance, and CX leaders to resolve customer issues and reduce friction across the customer journey.

Reporting to the VP of Customer Experience, this role is critical to how customers experience our company when they need us most.

Key Responsibilities

• Build and lead a high-performing, scalable Customer Support organization that leverages AI technology to deliver a best-in-class experience throughout the customer journey.
• Own call center operations including staffing models, forecasting, scheduling, queue management, QA, and adherence
• Drive customer satisfaction, resolution quality, and SLA performance across all support interactions
• Establish strong operational command and control, including clear escalation paths and real-time visibility into performance
• Partner cross-functionally with Product, Engineering, Finance, and GTM teams to prioritize customer issues and influence roadmap decisions
• Manage offshore teams and BPO partners, including vendor performance and continuous improvement
• Champion AI, automation, and modern tooling to improve efficiency, scale, and agent experience
• Develop and coach managers to build disciplined, accountable, and engaged teams
• Serve as a senior point of escalation for high-impact customer issues

Required Qualifications

• 10+ years leading Customer Support or call center operations in a SaaS or technology-driven environment, Healthcare and MedTech experience a plus
• Proven experience managing multi-tier support organizations with managers reporting to you
• Deep expertise in call center metrics, workforce management, and operational performance
• Experience managing offshore teams and BPO partners
• Strong cross-functional leadership skills with the ability to influence Product, Engineering, and Finance partners
• Demonstrated success leveraging automation, AI, or advanced tooling in Support
• Highly organized operator with strong attention to detail and follow-through

Preferred Qualifications

• Experience navigating HIPAA-compliant environments or regulated industries
• Background in healthcare technology, digital health, or clinical systems
• Strategic mindset with the ability to influence product and business decisions through data and customer insight
• MBA or relevant advanced degree a plus

Where: This is a remote role, however, proximity to Denver, CO is a plus. Expected travel, 1/quarter if not located in the Denver area

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks :

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

Compensation: The target base compensation for this position is $160,000 to $170,000 per year with an incentive variable in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Bilingual (Burmese) Customer Care Specialist I - (Must Live in Indiana)

locations

Indiana WFH

time type

Full time

job requisition id

R8667

Job Summary:

**Must live in Indiana**

The Customer Care Specialist I – Bilingual assists members or providers with routine service inquiries. 

Essential Functions:

• Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements 
• Ensure all HIPAA and State requirements/regulations are always adhered to
• Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
• Build and strengthen member or provider relationships by providing quality customer service.
• Maintain knowledge and understanding of all processes and procedures
• Adhere to all departmental and company policies and procedures
• Maintain complete and accurate documentation of all of telephone and written communications
• Act as a mentor to new hire employees
• Perform any other job related instructions, as requested

Education and Experience:

• High School Diploma or equivalent is required
• Two (2) years customer service experience is preferred
• Customer Service experience in a call center is preferred
• Experience using multiple languages in a professional capacity is preferred

Competencies, Knowledge and Skills:

• Fluency (speaking, reading, and writing) in multiple languages as determined by needs of business is required
• Critical thinking and listening skills
• Decision making and problem-solving skills
• Computer proficiency with knowledge and experience in a Windows environment
• Typing speed of 35 words per minute (WPM)
• Strong written and communication skills
• Works well under pressure
• Professional phone etiquette
• Proper use of grammar
• Ability to work in a fast-paced environment
• Adaptable to a constantly changing environment
• Attention to detail
• Ability to multitask
• Ability to work independently and with a team

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Must adhere to an assigned daily work schedule and have predictable and reliable attendance
• Will be required to pass a bilingual verbal and written skills exam as a condition of employment

Compensation Range:

$35,900.00 - $57,300.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and inidual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Hourly

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports iniduals of all backgrounds.

#LI-KM1

Title: Technical Support Engineer - Spanish

Location: Gurugram HR IN

Workplace: Fully remote

Job Description:

Technical Support Engineer – Spanish Language (M365 Concierge)

Job Overview

Gigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (Spanish Language) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels.

Key Responsibilities

• Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone

• Assist users with Microsoft 365 setup, installation, activation, and licensing issues

• Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services

• Support user account management, mailbox setup, and license assignment

• Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality

• Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues

• Analyze logs and diagnostic data to identify and resolve technical issues

• Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system

• Escalate complex or unresolved issues to internal Microsoft support teams when required

• Proactively identify recurring issues and share insights with internal teams to improve service quality

Required Skills & Qualifications

• Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365

• Strong knowledge of M365 administration, licensing, and troubleshooting

• Hands-on experience troubleshooting Windows and macOS environments

• Basic understanding of Azure Active Directory, SSO, and identity concepts

• Ability to read and analyze system and application logs

• Excellent Spanish communication skills (written and verbal)

• Strong customer-handling and problem-solving skills

• Ability to work independently in a remote environment

System Requirements (Remote Work)

• Minimum 16 GB RAM

• Stable internet connection with at least 50 Mbps upload/download speed

• Windows 10 or higher preferred

Preferred Qualifications

• Graduate or above

• Experience with Microsoft support processes or concierge services

• Familiarity with CRM or ticketing tools (Salesforce preferred)

Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933648 1

Location: JACKSONVILLE, FL, US, 32207

Workplace: Full Time

Department: Community and Social Services

Job Description:

Requisition No: 856758 

Agency: Children and Families

Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933648 1

 Pay Plan: Temp

Position Number: 60933648 

Salary:  $17.01 an hour 

OPS Call Center Services Representative I

Department of Children and Families

Jacksonville, Florida

Preference for Bilingual in Spanish/English or Creole/English

Full-time opportunities available

Open Competitive

This posting will be used to fill position vacancies in OPS.

Current employees will be compensated in accordance with the DCF salary policy.

Families requesting government assistance require time sensitive actions from strong, compassionate iniduals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians.

We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment.

The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position.

If this sounds like the job for you, please join our TEAM!

• The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday.
• Employees may be required to work after their schedule to complete phone calls in the queue.

Qualifications:

• Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Must have the ability to attend an 8 - 12-week mandatory paid training course.
• Preference for bilingual in Spanish/English or Creole/English.

Additional Information/Requirements:  

• Incumbents may be expected to work during emergency situations or natural disasters.
• Employees are required to work from the official office location with the potential to work remotely based on demonstrated satisfactory performance, and tenure.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

What you will do****_:_

The typical duties include:

• Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Processes a variety of eligibility related work activities within designated time frames
• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. 
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.  
• Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. 
• Assists customers with referrals to other agencies and community resources.

Knowledge, Skills, and Abilities:

• Communicate with others to obtain and verify information concerning eligibility.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Enter data accurately into a computerized system.
• Navigate through computer screens.
• Complete and review basic computer documents and other forms.
• Perform a variety of basic mathematical computations accurately.
• Establish and maintain cooperative working relationships with the public and staff.
• Use computers and related software packages.
• Follow written and oral directions and instructions.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding.

Your People First Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

EMPLOYMENT DISCLOSURES

1. US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
2. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.
3. RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
4. BACKGROUND SCREENING REQUIREMENT:  It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.

Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees will be retained in state and national rap back program, providing real-time arrest hit notifications.   

No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

5. BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Title: Customer Service Collector

Location: Nevada, USA (work from home)

Job Description:

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The world’s largest vacation ownership and exchange company, Travel + Leisure is looking for strong customer-focused iniduals to join our 19,000 associates in the role of Customer Service Collector. We are currently only considering applicants within an hour drive from 10750 W. Charleston Blvd Las Vegas, NV 89135.

Why Travel + Leisure?  We are a company led by our values and a strong erse culture that our talented employees have created. We are excited and engaged in our purpose. We focus on development, career growth and innovation. We support each other and our community, we are family.

How You’ll Shine:

• At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies.

• A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.  

• A competitive nature. Remaining focused in a goal-oriented atmosphere.

• Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success.

• Keep your cool.  You must always present a professional and friendly demeanor, which isn’t hard because we have the best owners in the world!

• You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment!

• Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position. This position begins at-home, but you may be located in-office based on business needs or performance.

What You’ll Bring:

• You graduated high school or have your G.E.D

• You can tell the recruiter about your experience relating to the above skills

• You have at least 1 year of experience with Microsoft Office

• You have at least 1 year contact center experience

• You successfully provided the recruiter with the Internet and home requirements below

​

Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

• Dedicated high speed internet connection (DSL or Cable only)

• Minimum of 100 Mbps – Download

• Minimum of 6 Mbps – Upload

• <100 ms Latency/Jitter/Ping

High Speed Modem:

• Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)

• Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

• Must be a dedicated & private room away from general living space

• Free from noise and distractions

• Suitable office furniture

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a erse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Title: Customer Service Collector

Location: Florida, USA (work from home)

time type

Full time

job requisition id

R-115001

Job Description:

We Put the World on Vacation

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The world’s largest vacation ownership and exchange company, Travel + Leisure is looking for strong customer-focused iniduals to join our 19,000 associates in the role of Customer Service Collector. We are currently only considering applicants within an hour drive from 501 W. Church Street, Orlando FL 32805.

Why Travel + Leisure?  We are a company led by our values and a strong erse culture that our talented employees have created. We are excited and engaged in our purpose. We focus on development, career growth and innovation. We support each other and our community, we are family.

How You’ll Shine:

• At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies.

• A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.  

• A competitive nature. Remaining focused in a goal-oriented atmosphere.

• Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success.

• Keep your cool.  You must always present a professional and friendly demeanor, which isn’t hard because we have the best owners in the world!

• You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment!

• Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position. This position begins at-home, but you may be located in-office based on business needs or performance.

What You’ll Bring:

• You graduated high school or have your G.E.D

• You can tell the recruiter about your experience relating to the above skills

• You have at least 1 year of experience with Microsoft Office

• You have at least 1 year contact center experience

• You successfully provided the recruiter with the Internet and home requirements below

​

Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

• Dedicated high speed internet connection (DSL or Cable only)

• Minimum of 100 Mbps – Download

• Minimum of 6 Mbps – Upload

• <100 ms Latency/Jitter/Ping

High Speed Modem:

• Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)

• Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

• Must be a dedicated & private room away from general living space

• Free from noise and distractions

• Suitable office furniture

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a erse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Title: Patient Account Collection Specialist

Location: US United States of America (Remote)

Job Description:

About the role

Cochlear is helping people hear, and be heard, all over the world! If you have a background in patient collections, this is a fantastic opportunity to join the Reimbursement & Insurance Services team at the global leader in implantable hearing devices!

Please note: This role offers a hybrid or remote work environment dependent on place of resi****dence. The position follows a hybrid work model for Colorado-based employees (in-office three days per week in Lone Tree, CO). Candidates residing outside of Colorado may work fully remotely.

Why You’ll Love This Role

• Mission-driven work: Help patients resolve accounts so they can focus on what matters—hearing.
• Flexibility: Hybrid schedule for Colorado-based employees (3 days in Lone Tree office) or fully remote for candidates outside Colorado.
• Competitive rewards: Strong pay, bonus opportunities, and comprehensive benefits.

What You’ll Do

• Partner with patients to resolve outstanding balances and explain account activity.
• Offer payment options, process payments, and manage payment plans.
• Review accounts for reimbursement or self-pay responsibility.
• Ensure compliance with federal/state guidelines and Cochlear policies.
• Handle sensitive conversations with empathy and professionalism.
• Manage multiple priorities in a fast-paced environment.

What We’re Looking For

• 5+ years in patient medical billing/collections.
• Strong knowledge of:
  • Medical collections process & A/R principles.
  • Revenue Cycle Management, claims processing, and insurance regulations.
  • Commercial insurance, Medicare, Medicaid, and EOBs.
• Proficiency in Microsoft Office (Teams, Outlook, Excel, Word).
• Ability to stay organized, meet deadlines, and thrive under changing priorities.
• Collaborative team player with excellent communication skills.

Total Rewards

• Pay Range in the United States: $26.00 – $27.50 based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. While performing the duties of this job, the inidual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The inidual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.

Title: Patient Access Liaison

Job ID: 

82339BR

Status

Standard Hours per Week

Job Category

Regular, Temporary, Per Diem

Pay Range

Office/Site Location

Remote Eligibility

Job Description:

Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to assure effective and efficient delivery of health care services, always striving towards a patient experience of excellence. The Patient Access Liaison handles patient access requests for Boston Children's Hospital Primary Care patients. The Patient Access Liaisons (PAL) offer a one-of-a-kind appointment experience elevating patient satisfaction. The positions in this job family will work directly with the caller to respond to various questions and issues, resulting in proficiency, accuracy, and quality of patient service care.

Key Responsibilities:

• Provide centralized scheduling services for the Primary Care Call center. Perform tasks to meet patient access, scheduling, and patient satisfaction goals.
• Interact with patients and families via telephone to provide information in response to inquiries. Identify caller's needs, clarify information, and provide centralized registration and scheduling for service options of primary care and specialty care.
• Register patients by collecting patient and insurance information.
• Gather pertinent information for prescription and refill requests.
• Receive routine complaints and issues during telephone calls. Reply with the appropriate predetermined response. Elevate non-routine issues to supervisor for further action.
• Attend and participate in team meetings as required. Contribute by making suggestions for process improvements.

Schedule will be 8:30am to 5pm and fully on site while training. After training, schedule will be 10:30am to 6pm and hybrid with 2 days per month on site.

Minimum Qualifications

Education:

• High School Diploma / GED

Experience:

• 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting
• Scheduling experience in a healthcare setting
• Experience with Epic Scheduling preferred.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.

Title: APPEALS MANAGER

Location: Baltimore United States

DepartmentLABOR - Family and Medical Leave Insurance

Date Opened12/30/2025 10:32:00 AM

Filing Deadline1/13/2026 5:00:00 PM

Salary$91,761.00 - $113,075 with potential growth to $142,914.00/year

Employment TypeFull-Time

HR AnalystErika Leonard-Anderson

Work LocationBaltimore City

Telework EligibleYes 

Job Description:

Introduction

Maryland's Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We're in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government.The Appeals Unit is responsible for providing a fair and impartial process for reviewing determinations made by the FAMLI Division. Our Hearing Officers conduct hearings, review evidence, and issue legally sound decisions while safeguarding due process. The Appeals Unit is committed to delivering timely, accessible, and high-quality service to workers, employers, and the public while upholding the integrity of the FAMLI program. The Appeals Manager develops and executes the operational strategy for appeals administration, focusing on workflow management, customer service, correspondence, record retention, and cross-functional coordination. Working closely with Division leadership, the Appeals Manager supports access to justice by ensuring all parties receive reliable support throughout the appeals process, and clear, timely information in accordance with the law. This position is RemoteThis is a Management Service position that serves at the pleasure of the Appointing Authority.

GRADE

21

LOCATION OF POSITION

100 S. Charles StreetBaltimore, Maryland 21201

Main Purpose of Job

The Appeals Manager is a senior leader within the Appeals Directorate in the Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of Labor (MDOL). This role is responsible for executing the organizational strategy for the operational and administrative arms of the Appeals Unit. This role will be responsible for planning, implementing, and executing a wide range of initiatives that align with our strategic goals and objectives. This is a leadership position that requires exceptional organizational, analytical, and communication skills. The successful candidate will have a proven track record of driving successful project outcomes and possess the ability to work cross-functionally with various teams and stakeholders.

POSITION DUTIES

Duties of this position include but are not limited to:● Oversee daily operations related to case management, logistics, and correspondence for appeals.● Ensure the development and implementation of standardized operating procedures(SOPs) for case handling, ensuring consistency, quality, and compliance.● Supervise the team responsible for processing appeals, ensuring appropriate workflows are followed and key performance indicators (KPIs) are met.● Manage, mentor, and develop staff involved in case management and operations to ensure optimal performance and professional growth.● Foster a collaborative and high-performing work environment by providing regular feedback, training opportunities, and support.● Identify and lead process improvement initiatives to streamline appeals operations, reduce processing times, and improve accuracy and service delivery.● Work with the Director of Appeals to evaluate and implement new technologies or tools that could enhance case management and operational efficiency.● Serve as a key point of contact for internal and external stakeholders, including other state agencies, vendors, and contractors involved in appeals processing.● Facilitate clear, effective communication between departments to ensure smooth coordination and to address any operational issues.● Assist in developing reports for internal and external stakeholders, tracking key metrics related to the appeals process, and ensuring compliance with relevant policies and state regulations.

MINIMUM QUALIFICATIONS

Education:● A bachelor's degree from anaccredited college or university.Experience: ● Five years of professionalexperience in administrative operations, program management, legal operations,or a related field, including at least two years of supervisory or teamleadership experience. ● Strong verbal and writtencommunication skills, with the ability to communicate complex informationclearly.

DESIRED OR PREFERRED QUALIFICATIONS

●Legalexperience involving civil, criminal or administrative proceedings ispreferred, including familiarity with administrative law principles like dueprocess, notice requirements, record development, and public-facingadjudicatory processes.●Experiencein paid leave, UI, workers compensation, or any other benefits administrationprogram is preferred. ●Experienceworking in or collaborating with policy, customer service, or IT staff toresolve operational issues. ●Experienceworking in a high-volume, deadline-driven environment involving sensitive orconfidential information.● Experience standing up new government programs is preferred. ● Demonstrates ability to translate legal or technical language into clear, plain-language.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Allinformation concerning the qualifications, including any required documentation(diploma, transcript, certificate, etc.) must be submitted and received by theclosing date. Information submitted after this date will not be considered.Applications that meet minimum and/or selective qualifications will be referredto the hiring unit for interview selection. Units will select those candidatesmost closely demonstrating the qualifications for the interview. Resumes are acceptable as additional information only; however, the application must be completed in its entirety, or it will be subject to rejection.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.*Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:● Flexible hours and hybrid teleworking ● Paid holidays 12-13 per year ● Generous paid leave package (annual, sick, personal and compensatory leave) ● State Pension ('defined benefit' plan) ● Tax-deferred supplemental retirement savings plans (401(k) and 457) ● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services ● Flexible Spending Account plans for Health Care and Daycare ● State Employees Credit Union To learn more, please click this linkTo learn more, please click this link: STATE OF MARYLAND BENEFITS

Title: Claims Adjuster, Workers Compensation

Location: United States

Job Description:

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a erse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Claims Adjuster will play a vital role in delivering quality claim file management and an industry-leading customer claims experience. This will be completed by adhering to Pie's Claims Best Practices and complying with regulatory and statutory requirements. This role will work with internal and external partners to deliver best in class performance, identify and pursue claim mitigation opportunities and deliver favorable claim outcomes for Pie's customers.

How You'll Do It

Claims Technical Management:

• Independently handle all aspects of the workers' compensation claims from set-up to closure.
• Conduct timely 3-point contact investigation, with focus on continued investigation as facts of the case change.
• Mitigate claim exposure while achieving the best outcome.
• Determine timely and accurate compensability decisions within statutory requirements.
• Set and adjust timely/accurate reserves within authority limits to ensure reserving activities are consistent with the case facts and company best practices.
• Timely administration of statutory medical and indemnity benefits throughout the life of the claim.
• Comply with all applicable statutory guidelines, rules, and regulations.
• Control legal activity with defense counsel through the litigation process while managing legal fees and costs.
• Prioritize early resolution opportunities, evaluate claim exposure and negotiate settlement.

Claims Customer Service:

• Serve as a point of contact for our partner agents and customers to provide general claim guidance and help set claim process expectations.
• Assist as necessary in providing claim status to agents and insureds, coverage verification and loss run reports, etc.
• Provide excellent customer service to internal and external customers and business partners.
• Participate in interactions with TPA adjusters and claims partners to drive optimized claims outcomes and top-notch claims experience.
• Advocate to ensure that Pie has a leading claims customer experience.
• Work to continuously improve our claims operations and look at opportunities and gaps in claim service, handling SOPs, protocols and processes.

The Right Stuff

• High School Diploma or equivalent is required.
• Bachelor's Degree or equivalent experience with some college coursework is preferred.
• Minimum of 2-years workers' compensation claims experience is required.
• Claims experience working in MD, NJ, PA, and VA is preferred.
• Strong communication (written and verbal) skills, to deliver more complex information effectively.
• Strong problem solving skills to be able to manage complex tasks and work through to solutions with little guidance and direction.
• Awareness of your own tasks, and how it impacts the team and deliverables.
• Experience using G-Suite Tools, and collaboration tools like Slack is preferred.
• Knowledge of jurisdictional regulatory and statutory requirements and CMS/MSA requirements.
• Demonstrated knowledge and experience in claim adjudication, medical management and litigation management.
• Developing ability to analyze and take necessary action in multiple focus areas, based on several data points.
• Ability to use skills to overcome conflict and reach beneficial outcomes.
• Ability to make claim decisions to mitigate exposure while achieving the best outcome.

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

Base Compensation Range

$70,000-$90,000 USD

Compensation & Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they're tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we've identified a talented inidual who we'd like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.

Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.

Pie Named to 2025 America's Best Startup Employers

Pie's Ford Pro Insure Coverage expanded to Pennsylvania and Texas

Pie Insurance 2025 State of Workplace Safety Report

#LI-REMOTE

#BI-REMOTE

IT Help Desk

Location: Cincinnati United States

Job ID 2025-4924

Type Client Direct Placement

Job Description:

Responsibilities

We're looking for a detail-oriented and personable IT Help Desk Technician with experience in level 1 & level 2 assistance to be full time for our client in Ohio. We are looking for someone who thrives on delivering outstanding customer service while tackling erse technical challenges. You'll serve as the first and second line of defense for technical support, helping maintain and improve their Microsoft 365 infrastructure, secure file management (Egnyte), Microsoft Teams Rooms, and local networked environments. If you enjoy helping people and solving problems using your knowledge of modern tools this role is built for you. This position is a direct placement with our client located in Cincinnati, OH.

Qualifications

Responsible for:

• Respond to support requests via phone, email, and ticketing system in a professional and timely manner
• Provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals (Windows)
• Support user onboarding/offboarding-including account setup, hardware provisioning, and documentation
• Troubleshoot common issues related to Microsoft 365, printers, and file access (Egnyte)
• Provide white-glove support with a focus on fast, friendly and effective solutions.
• Administer and troubleshoot Microsoft Intune for endpoint configuration, policy deployment, and compliance
• Manage identity, security groups, and device access through Entra ID / Azure Active Directory
• Set up, maintain, and troubleshoot Microsoft Teams Room systems and AV hardware
• Provide support for Egnyte file-sharing platform including user access management and sync issues
• Resolve escalated networking issues (basic switch/Wi-Fi setup, DNS, DHCP, IP configuration)
• Enforce and support security practices including multi-factor authentication (MFA), encryption, and patching
• Provide set-up and ongoing support for Microsoft Teams Rooms, video conferencing and AV equipment.
• Monitor and respond to alerts related to endpoint compliance, antivirus, and patching.
• Additional duties as assigned

Required Skills & Experience

• 3-5 years in a help desk or IT support role, with experience handling both Level 1 and Level 2 issues
• Strong communication skills and a customer-centric approach to support
• Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune
• Experience supporting Microsoft Teams Room setups
• Basic networking knowledge: IP addressing, DNS, DHCP, switches, and Wi-Fi connectivity
• Understanding of cybersecurity fundamentals (e.g., endpoint protection, MFA, secure access and patch management)
• Experience supporting Egnyte or similar cloud file-sharing platforms
• Familiarity with hybrid environments and VPN configurations a plus
• Familiarity with printer and peripheral troubleshooting
• Working knowledge of remote support tools (e.g., TeamViewer, Quick Assist, AnyDesk, Ninja)
• Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar a plus
• Experience in hybrid or remote-first environments
• Ability to document processes and contribute to a shared knowledge base Soft Skills & Traits
• Strong customer service orientation and communication skills
• Ability to troubleshoot logically and explain technical solutions clearly
• Organized, detail-oriented, and be able to manage multiple tasks and priorities
• Self-starter with a team-first mentality and a willingness to grow and learn
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver's license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$35.00 to $40.00 per hour

What you get:

Our client is committed to providing a comprehensive, best-in-class benefits package that supports the physical, financial, and emotional well-being of their employees. Their offerings include:

• Medical, dental, and vision insurance
• Life and disability coverage
• Generous 401(k) match
• Student loan repayment assistance

In addition to paid holidays, vacation, and personal days, they also offer:

• Fully paid medical and parental leave
• Access to mental health services
• Additional wellness resources and support

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

Job Title: Contract Analyst

Location: Austin United States

Job Description:

Job#: 3010299

Rate: 35/hr

100% Remote 

Overview:

We are seeking a detail-oriented and highly organized Contract Analyst to join our team supporting healthcare programs. This role is responsible for preparing, reviewing, and administering contracts to ensure compliance with company policies and industry regulations. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proven track record in contract management within the healthcare sector.

Key Responsibilities:

• Draft, review, and process contracts related to healthcare programs, ensuring accuracy and compliance.
• Collaborate with internal teams including Customer Service, Sales, Marketing, and Legal to facilitate contract execution.
• Monitor contract performance and maintain organized records of all contractual documents.
• Identify and resolve contract-related issues, escalating when necessary.
• Manage multiple contracts and projects simultaneously, meeting deadlines and maintaining high standards.
• Ensure all contracts align with company goals and regulatory requirements.
• Provide guidance and support to stakeholders regarding contract terms and obligations.

Qualifications:

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proven experience in contract drafting, review, and administration.
• Ability to manage multiple ongoing matters efficiently.
• Exceptional attention to detail and organizational skills.
• Comfortable interacting with erse teams and external clients.
• Familiarity with healthcare industry standards and terminology is a plus.

Preferred Experience:

• 3+ years of experience in contract administration, preferably in the healthcare industry.
• Proficiency in contract management software and Microsoft Office Suite.
• Understanding of legal terminology and contract law principles.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Title: Tech Support Specialist

Location: Evansville United States

time type: Full time

job requisition id: R2512-49126

Job Description:

OneMain is currently hiring for Tech Support Specialists to join our OneSupport team. OneSupport is an internal help desk that provides technical and account support to OneMain team members. We strive to assist the company in all technical aspects and provide support through inbound calls and chats.

Applicants must display a strong aptitude for customer service and be motivated to learn financial and technical skills.

A comprehensive 10-week training program is provided to all new team members along with excellent opportunities for career growth and development.

In the Role

• Password Administration
• Chat Support
• Supporting customer applications, account servicing, and branch balancing
• Basic technical support for issues related but not limited to desktops, laptops, printers, network infrastructure, iPads, Remote Access, mobile devices, and email
• Assisting other departments with responsibilities and business needs

Requirements

• Strong verbal and written communication skills
• Aptitude for critical thinking and problem solving
• Capability to multitask
• Open minded towards change and dynamic workplace
• Flexible and Adaptable
• Customer Service Mindset
• High attention to detail
• Ability to work independently and within a team
• HS Diploma/GED

Location

Evansville, IN - Hybrid

Hours

During the 10-week training course, hours will be 8 AM - 5 PM.

After being fully trained, the hours will vary according to the schedule below:

• Mon - Friday shifts are as follows:

• 7 AM - 4 PM

• 8 AM - 5 PM

• 9 AM - 6 PM

• 10 AM - 7 PM

• 11 AM - 8 PM

• 12 PM - 9 PM

• Saturday shift is 7:00 AM - 3:30 PM, with a day off throughout the week. You will not be required to work more than one Saturday a month.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers, and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

Title: APD Specialist III

Location: Syracuse United States

Job Description:

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace: Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office.

Job Summary

• Completes virtual or in-person vehicle inspections on repairable and/or total loss vehicles, establishes damages, and negotiates settlement of claims with customers and repair facilities.
• Works independently and/or collaboratively with claim owners to investigate coverage and liability on a case by case basis.
• Responsible for managing a variety of specialty auto losses specific to complex and severe damage estimates, Total Loss Express, Fire, Theft & Vandalism, diminution of value and other than auto property damage claims.
• Provides excellent service to internal and external customers.

Essential Job Functions

• Inspects, appraises or evaluates damaged property using claims estimating software and determines claims related damage.
• Completes auto repair estimates or adjusts repair facility estimates.
• Manages repair process and adjusts auto repair supplements.
• Field CR's will be required to make critical decisions on repair vs replace in addition to total vs repair at all times.
• Issues payments on site when appropriate.
• Completes vehicle total loss valuations.
• Explains total loss process and settles total loss claims.
• Obtains salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department, mitigating additional salvage storage costs.
• Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations.
• Effectively collaborates with claim owners, defense counsel, SIU and independent adjustors for customer interaction and resolution strategy.
• Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule.
• Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud ind icators, negotiates and issues claim payments.
• Serves as mentor to less experienced adjusters, and demonstrates leadership skills on projects and in the workplace.
• Performs other duties as assigned.

Education Requirements

• High school diploma or equivalent required.
• Bachelor's degree preferred, or an automotive related Associate of Applied Science degree from an accredited technical college, or the experience described below.
• NY Auto Damage Appraiser license

Experience Requirements

• Advanced negotiating skills.
• Advanced in-person interpersonal and communication skills.
• Advanced computer and time management skills.
• 36 months of previous APD Estimating skills required or consistent demonstration of technical proficiency.
• Advanced knowledge of body and mechanical repair/replace operations.
• Advanced conflict resolution skills.
• Advanced critical thinking skills.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.

o DC/NJ/NY/OH Only: $29.21 - $52.88

• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): US - NY - Syracuse

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any inidual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Title: Billing Support

Location

Weave - Headquarters (Lehi, UT)

Employment Type

Full time

Location Type

Hybrid

Department

Customer Support

Job Description:

Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer’s needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner.

In this role, you will get to help our customers continually love Weave by being their superhero in answering their billing related questions. We will train you on how to triage, direct, and manage customer requests. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.

• This position will be hybrid (in-office Tuesdays).

• Training for this role is conducted onsite at our Lehi, UT HQ

• Reports to Customer Support Team Lead

What you will own 

• Communicate with customers via inbound phone calls

• Provide follow up to customers via outbound calls and emails

• Clarifying Billing terms with customers, including billing dates, initiation of billing, the breakdown of amounts, etc. 

• Reach out to overdue customers to update billing information.

• Upselling customers to annual billing, as well as identifying potential churn risks

• Save the day for our customers by driving an amazing customer experience that makes our customers smile

What you will need to accomplish the job 

• Minimum of 1 year of Customer Support experience

• Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels

• Must have solid computer skills, and the ability to adapt and learn technology quickly

• Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.

• Must have strong soft skills and ability to de-escalate upset customers

What will make us love you

• Previous Phone Support experience

• Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all iniduals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

Title: Customer Service Representative- Care Oregon Call Center

Location: OR-Clackamas

Job Description:

Transdev in Clackamas OR is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer:

• Competitive compensation package of minimum $21.85/HR- maximum $21.85/HR

• Paid Training provided

• Work from home after a week and a half in the office

• Resume is required

Benefits include:

• Vacation: minimum of two (2) weeks

• Sick days: 5 days

• Holidays: 12 days; 8 standard and 4 floating

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.

• Comprehensive understanding of policies and procedures

• Meet or exceed established performance requirements.

• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.

• Other duties as required.

Qualifications:

• High School Diploma, GED or equivalent.

• Computer literate

• Excellent customer service skills.

• Ability to operate standard telephone system.

• Must be able to work shifts or flexible work schedules as needed.

• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.

• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces

• Push and pull objects up to 20 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

• Successfully pass a pre-employment drug screen.

Job Category: Customer Service

Job Type: Full Time

Req ID: 6973

Pay Group: 2V9

Cost Center: 55458

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Title: Front Desk Coordinator (Part Time/Bilingual Spanish Preferred)

Location: Rockville Centre United States

Job Description:

Company Description

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

We are currently hiring a Clinic Support Associate for immediate, long-term employment. Our expectations of a clinic support associate is to do any clinic support duties such as Front Desk and Aiding. You'll help manage front desk operations and assist clinicians with patient care — ensuring a smooth, welcoming experience for every patient.

If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team.

Apply today and join a team that puts patients and people first.

Days & Hours: Monday-Thursday 2pm-8pm Friday 12pm-6pm

Essential Responsibilities

• Greets and welcomes patients and visitors with an upbeat attitude and warm, inviting smile—whether in person or over the phone—while answering or directing inquiries and efficiently checking in patients.
• Delivers a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone.
• Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
• Maintains on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays.
• Receives and processes incoming faxes promptly, ensuring timely communication and documentation.
• Performs accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates.
• Generates reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy.
• Ensures co-pays are tallied, reconciled, and manages credit extended to patients.
• Sets up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
• Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtains Plans of Care, updating the system accordingly.
• Assists patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines.
• Educates patients on proper equipment use and exercise techniques to ensure safety and effectiveness.
• Prepares patients for therapy treatments by providing comfort, assistance, and reassurance.
• Provides information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism.
• Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies.
• Maintains a safe, clean, and organized environment by complying with all procedures, rules, and regulations.
• Performs light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal to ensure a hygienic treatment area.
• Prepares treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols before patient arrival.
• Answers calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills.
• Maintains physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
• Performs other duties and assignments as required to support clinic operations and patient care

Physical Requirements

While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

The above statements are meant to describe the general nature and level of work being performed by iniduals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate.

Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled iniduals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others).

Qualifications

• High school diploma or GED is required.
• One (1) year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to successfully complete in-service training.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills
• We’re looking for career-minded iniduals interested in long term-opportunities, not seasonal or temporary roles

Additional Information

What We Offer!

• Competitive compensation package
• 401(k) plan with company matching options
• Generous Paid Time Off
• A rich benefits package, including medical, dental, life and long-term disability insurance
• Progressive Leadership Development Programs
• New York's 529 College Savings Program
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
• FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
• Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
• And much more!

The anticipated hourly pay range for this position is $17-20/hr. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.

Title: Care Pro Relationship Manager

Location: Remote Position

Job Description:

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. 

About the Role: 

We are looking for a Care Pro Relationship Manager who can develop and execute a consistent staffing strategy that supports exceptional experiences for both our Clients and Care Pros (caregivers). This role is at the heart of our mission—balancing the needs of clients and the wellbeing of Care Pros through thoughtful staffing, strong relationships, and close collaboration with the Client Manager.

As a Care Pro Relationship Manager, you will proactively engage and build trusted relationships with our Care Pros, ensuring they feel valued, supported, and set up for success. You’ll lead with empathy and operational rigor, driving staffing strategy and execution that enable seamless client care and a sense of purpose and belonging for every Care Pro.

This is a Remote role, supporting our Care Pros in our Eastern Time Zone markets, and this role requires working Monday through Friday, 8:00a-5:00p, Eastern Time. Flexibility and availability to occasionally respond on evenings or weekends may be needed. 

About the Team:

At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry.

Our Operations Team is the engine of our home care platform, built on two essential, highly collaborative functions. Client Managers own the client experience and drive business growth by focusing deeply on satisfaction, quality, and long-term relationships. Working in tandem, Care Pro Relationship Managers ensure the success of our vital field staff by supporting the Care Pro experience — driving exceptional staffing outcomes through the best quality matches, fostering engagement, and strengthening retention. Together, we deliver a seamless, high-quality, and scalable care experience for both our clients and the Care Professionals who make it all possible.

As a Care Pro Relationship Manager at Honor, you will:

Oversee and execute market staffing strategy

• Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools.
• Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible.
• Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently.

Provide exceptional service to Care Pros 

• Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit.
• Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention.

Coordinate closely with Client Manager to execute care delivery

• Align with Client Manager on daily and weekly market priorities.
• Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner.
• Share critical feedback and updates from Care Pros that impact Client Manager workflows.
• Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed.

Partner across Honor to deliver a seamless experience

• Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work.
• Work with the market team to manage real-time questions, issues, or changes relating to clients.
• Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience.
• Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.

We’re looking for you to bring: 

• 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred
• Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences
• Background in operations or healthcare/home care environments preferred
• Exceptional relationship management, communication, and interpersonal skills
• Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling
• Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment
• Adaptable and resilient, with a proactive, solution-oriented mindset
• Collaborative team player with experience partnering cross-functionally

Key Performance Indicators for this role:

• Phone answer rate
• Ticket management
• Schedule consistency
• Visit fulfillment

Leadership Principles in Action as Care Pro Relationship Manager:

Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role:

• Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize decisions and activities that move the mission forward.
• Relentlessly Focus on Clients: Leaders always start with the client and work backwards. They are maniacally focused on creating solutions that lead to better care for our clients.
• Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes.
• Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary.
• GSD (get stuff done): Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward.

The annual base salary for this role is $64,000-$69,000. Inidual compensation will be commensurate with the candidate's experience and qualifications.

Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, Employee Assistance Program.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. 

Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Inidual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hiring Salary Range

$64,000 - $69,000 USD

Title: Bank Receptionist

Location: Norwich United Kingdom

Job Description:

Bank Receptionist | Norwich | Ad-Hoc Shifts | Administration/Customer Service

We have an opportunity for Receptionist to join their team on the bank.

You will be responsible for delivering exceptional standards of administration and customer service while acting as the front face of the hospital. This is a fast-paced role that involves liaising with patients, Consultants, and all hospital departments.

We are looking for an inidual who demonstrates:

• A professional approach and excellent verbal communication skills
• Initiative and adaptability
• The ability to work effectively within a team
• You must be computer literate, with experience in Microsoft Word and Outlook being essential.
• Experience in a front-facing or customer service role
• Proven organisational and communication skills at all levels, both written and verbal
• Ability to communicate effectively with colleagues and consultants on a day-to-day basis, using appropriate methods and interpersonal skills
• A positive, willing attitude
• Self-motivation and strong organisational, interpersonal, and customer service skills

Bank 0 hours on a flexible basis – ideally available up to 2 days per week Any days Mon - Sun (Enhancements on rates for evenings/weekend shifts) 06:30-14:30, 09:00-17:00, 13:00-21:00, 08:00-16:00, 12:00-20:00 & 12:30-20:30

A Bank contract at Spire Healthcare is a flexible employment agreement where you are not committed to a set number of hours per week. Instead, you work on an ad-hoc basis, filling shifts that are available at our hospital.

This type of contract is ideal for iniduals seeking flexibility, as it allows you to choose shifts that fit your availability, giving you a better work-life balance. Bank contracts are also a fantastic way to earn additional income alongside other contracted work.

Our Bank staff play a crucial role in maintaining service levels during peak times or staff shortages, ensuring that patient care remains uninterrupted.

Benefits

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date:  If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

About Us 

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

Job Info

• Job Identification25690
• Job CategoryPatient Support
• Degree LevelGCSE Level/O-Level
• Job SchedulePart time
• Locations Old Watton Road, Norwich, Norfolk, NR4 7TD, GB

Title: Access Control Specialist 

Location: Schofield Barracks, Hawaii, United States

Work Type: Part Time, Onsite

Job ID: R0147011

Job Description:

Join our team of 500+ front-line security professionals ensuring that our nation's most precious assets are protected. As a physical security specialist, you will be provided with exceptional training and growth opportunities while playing a critical role in the workplace and mission security for a US intelligence community customer.

Are you Vigilant, Trustworthy and Patient?

If security is important to you, keep reading. These are the foundational qualities we are looking for in our Access Control Specialists!

Essential Responsibilities:

• Monitor and control the access of employees and visitors in and out of restricted areas by ensuring people have proper access.

• Ensure that prohibited and restricted items do not find their way in or out of the building.

• Diligently monitor your restricted area.

• Provide excellent customer service to all employees and visitors.

• Remain alert and aware of surroundings.

• Exhibit excellent communication in every interaction.

• Ensure attention to detail.

• The ability to work independently during your scheduled shift(s).

• The ability to adapt to change within high-volume, fast-paced, and slow-paced environments.

Minimum Requirements:

• Currently hold an active TS/SCI with Poly.

• You must be able to work 1st Shift: (6:00am - 2:00pm) (SHIFT +/- 1 hour), 2nd Shift: (2:00pm - 10:00pm) (SHIFT +/- 1 hour) or 3rd Shift: (10:00pm - 6:00am) (SHIFT +/- 1 hour) shift based on contract needs; this work supports 24/7 operations, and you may be assigned challenging shifts, but it will be worth it!

• Must commit to working one (1) weekend shift every weekend.

• Must have and maintain a valid state driver's license in good standing.

• High School diploma or GED.

• U.S. citizenship.

• Currently live on the island of Oahu.

• Read, speak, and understand English language fluently.

• You will need to be comfortable leaving your mobile device at home or in your car. The assigned work location will be in a restricted mobile communication zone.

• Must be available to work 2 major holidays and 1 minor holiday, as determined by Amentum, per year.

Work Environment, Physical Demands, and Mental Demands

You need to be physically able to perform all duties and functions as specified:

• You need to see well and to prove it. So, you should have 20/20 vision (glasses and contacts count) and close vision correctable to Jaeger No. 4 type test for both eyes.

• You need to be free of color blindness.

• You should have normal fields of vision and good depth perception, as defined by the Snellen chart.

• You need to be able to have hearing which is correctable to normal level hearing with hearing aids. Normal hearing levels are demonstrated by a pure tone audiometry hearing level (HL) of 0 decibels (dB) or lower.

• You need to be able to stand continuously for 4 hours at a time.

• The ability to work independently during your scheduled shift(s).

• The ability to adapt to change within a high-volume, fast-paced environment.

Salary and Other Compensation: The starting hourly rate for this position is between $18.70-$32.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: State-mandated sick leave (if applicable), the Employee Assistance Program (EAP), and the 401(k) plan with year-round enrollment. You are not eligible for medical insurance, dental insurance, vision insurance, life insurance, AD&D, or voluntary benefits.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

Title: Emergency Dept Reception Supervisor

Location: Haverfordwest United Kingdom

Job Description:

Main area Administration Grade Band 4 Contract Permanent Hours Part time - 33.75 hours per week (Variable shift patterns are available) Job ref 100-AC356-1225

Site Withybush General Hospital Town Haverfordwest Salary £27,898 - £30,615 per annum pro rata Salary period 

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.

Job overview

We're seeking a motivated and dynamic Reception Supervisor to lead our busy Emergency Department reception team. This is a fantastic opportunity to play a key role at the heart of patient care, ensuring our front desk runs smoothly and efficiently.

As the Reception Supervisor, you'll inspire and support a team of dedicated receptionists, fostering collaboration while demonstrating strong leadership. You'll be a confident communicator, able to handle sensitive information with discretion, and thrive in a fast-paced environment where no two days are the same. If you're a team player with proven leadership skills and a passion for delivering excellent service, this is the role for you.

Main duties of the job

This pivotal role ensures the smooth running of front-line services, supporting patients, staff, and the wider hospital community.

Key Responsibilities will include the following:

Lead and support reception staff, managing rotas, workload, and training.

Ensure 24/7 readiness of the reception service, including major incident response.

Act as a key communication link with hospital teams and external agencies.

Handle sensitive information with discretion and professionalism.

Coach and mentor staff to deliver compassionate service in challenging situations.

Oversee recruitment, induction, appraisals, and staff development.

Maintain accurate patient records, clinical notes, and data systems. Investigate complaints, incidents, and ensure compliance with Health Board policies.

Drive service improvements, update procedures, and ensure Health & Safety standards.

You will be a confident leader with excellent communication skills, empathy, and resilience. You'll thrive in a fast-paced environment, balancing operational demands with staff support, and ensuring patients receive the highest standard of care.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Person specification

Qualifications and knowledge

Essential criteria

• Level 4 qualification (e.g. Diploma, NVQ4, BTEC) OR equivalent demonstrable experience of administrative / supervisory skills and knowledge
• Working knowledge of Microsoft 365 application
• Basic understanding of Resource Management
• Knowledge of Patient Administration System

Desirable criteria

• Relevant Qualification in a Management / Supervisory role

Experience

Essential criteria

• Previous NHS experience working in an administrative role
• Work as part of a multidisciplinary team
• Relevant experience at supervisory level

Desirable criteria

• Experience of teaching and assessing

Language Skills

Desirable criteria

• Welsh Speaker (Level 1)

Title: Front Desk Receptionist - Part Time - Bilingual Spanish

Location: 3609 Business Center Dr suite 112, Pearland, TX 77584, USA

Job Description:

Part-time

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

 Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Education:  High School Diploma or equivalent.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.  

Our Benefits Include: 

• 401k retirement savings with company match and stock purchase plan 
• Paid sick time 
• Parental leave 
• Employee eyewear discount 
• College scholarship program

Focus on professional growth and long-term career fulfillment: 

• Training programs available 
• Access to educational courses
• Emphasis on internal promotions and career advancement.

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly! 

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Title: Application Support Group Agent – New Accounts Team (German Speaking)

Location: Dublin, Ireland

Hybrid

Job Description:

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve inidual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

We are seeking a motivated and detail-oriented Application Support Agent to join our New Accounts Team in Dublin. In this client-facing role, you will support the onboarding process for new clients across Europe, ensuring regulatory compliance, delivering excellent service, and helping maintain the efficiency of our account setup procedures.

This is an ideal opportunity for someone who is tech-savvy, multilingual, and looking to grow within a global fintech organization.

Key Responsibilities

• Provide customer support to institutional and retail clients via phone, ticketing system, and live chat, assisting them throughout the account opening process.

• Validate documentation related to new account openings under European regulations.

• Communicate with clients, sales representatives, and internal departments.

• Collaborate with cross-functional teams to troubleshoot account setup and verification issues.

• Perform AML and KYC checks by cross-referencing internal and external databases.

• Ensure all onboarding steps comply with internal policies and regulatory standards.

• Maintain a professional and client-focused attitude in all communications.

Qualifications & Skills

• Commercial apprenticeship or equivalent

• Fluency in English with advanced German language skills. 

• Strong communication skills and ability to work independently.

• Proficient in PC usage and internet-based tools.

• Self-confident, organized, and capable of multitasking.

• Interest in financial markets, regulation, or client operations is a plus.

What We Offer

• Hybrid working model (3 days in office). Office location - North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7 

• Competitive compensation packages including private healthcare, pension, life insurance, income protection, discretionary annual bonus.

• Global Employee Assistance Program

• Cycle to work scheme & Tax Saver commute scheme

• Free lunch for all employees working from the office of a value up to 14.50 euro per day.

Ready to Apply: 

If you’re eager to build a career in fintech, enjoy working with international clients, and thrive in a performance-driven culture, we’d love to hear from you. Apply now and grow with Interactive Brokers.

Title: Partner Support Specialist

Location: Waltham, MA, Loveland, CO, or Remote

Hybrid/ Remote

Job Description:

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and iniduals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

At Constant Contact, we are seriously awesome people who take ownership and accountability and make an impact by operating with integrity, intelligence and a passion for our customers’ success. There’s something  profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and iniduals to succeed by giving them all the help and tools they need to grow. We’re energized by new challenges and new possibilities-and we’re just getting started!

What you'll do:

• Provide a best in class support experience to our partners and their clients with a focus on efficiently addressing requests and inquiries along with educating and empowering partners. 

• Answer questions about Partner Billing, including direct deposit, revenue share, and more. 

• Utilize a full suite of internal resources to resolve complex technical and billing issues, including the use of appropriate escalation channels.

• Reliably record and track defects and feature requests and communicate product and partnership concerns that are being shared by our partners and their clients.

• Actively participate in team meetings and development sessions to help you build skills and drive improvements within the team.  

• Provide feedback on processes and our product to ensure we are meeting the needs of our customers.

• Demonstrate adaptability and flexibility daily as we support a dynamic and growing customer base.

• Inventory management is a critical component of our support model.  Timely and accurate responses to our customers are required.

Who you are:

• Dependable: 12+ months in a support or professional services role without corrective action and 80% attendance or better

• TechSavvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all!

• A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact

• Customer Centric: You enjoy delighting the customer and are willing to go above and beyond to do so

• A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same time

• Detail Oriented: Since we are in a virtual environment, you must demonstrate superior verbal and written communication skills, problem solving skills and flexibility

• A Team Player: You coordinate with your team and manager(s) to help reach collective goals and directives, ensuring no fellow teammate is left behind

• Adaptable: You are ready to adapt to an ever-changing part of the business and are ready to take on new challenges as they arise.

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of ersity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 

• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.

• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.

• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for iniduals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Title: Professional Services Consultant

Location: Seattle, WA

Type: Full-Time

Workplace: hybrid

Category: Professional Services

Job Description:

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

About the Team 

The Professional Services team is the main point of contact with Outreach customers after a sale is complete. They are made up of leading experts on Sales Engagement, Conversational Intelligence, and Forecasting who bring innovation to implementation each and every day. As a vital part of our customer success ecosystem, the professional services team ensures that a customer’s initial onboarding and implementation are exceptional. They will educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start exceeding their KPIs.  

About the Role  

As a Professional Services Consultant, you are a trusted advisor to customers who have just purchased an Outreach project and will ensure that their initial onboarding and services experience are exceptional. You will provide strategic insight to customers throughout the implementation and partner with them to provide overall platform best practices, influence their GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption. You will work with multiple teams within Outreach to ensure that a customer’s journey is well documented, that handoffs between teams are seamless, and that customer feedback is captured (Sales, Presales, Customer Success, Education, Support, Product, Engineering). This role will report to the Consulting Practice Manager and will play a pivotal role in Outreach’s continued success as we continue to scale.  

Location: Seattle preferred, but open to candidates in the Central Time Zone, with a preference for Austin, TX, and Chicago, IL.

Your Daily Adventures Will Include

• • Work as the initial main point of contact with Outreach customers after a sale is complete 
  • Provide an exceptional implementation experience to all customers and stakeholders, ensuring customer teams are up and running on time 
  • Partnering with customers to provide overall platform best practices, influence their GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption 
  • Work with existing customers that purchase additional services post-launch, in areas such as managed services, optimizations, technical audits, and expansions 
  • Identify new opportunities for additional services and direct customers to the appropriate parties to engage in the scoping process 
  • Relentless drive to understand our customers and key stakeholders, in addition to being solution oriented when addressing their pain points 
  • Ensure all customer information is well documented and managed, allowing for flawless handoff between teams and resources 
  • Demonstrate project management excellence including the ability to keep stakeholders on track, stay within budget and margin, manage risks, ensure milestones are met on time, and secure customer sign off at project completion 
  • Help ensure successful adoption of the platform during and post go-live 
  • Take ownership of the post launch handoff of customers to our customer success team 
  • Influence all levels of leadership ranging from analysts, management and executive level personnel 
  • Work with support, product and engineering teams to ensure customer feedback is captured and realized 
  • Develop proficiency in product capabilities and sales process best practices, including a deep technical knowledge of the product 
  • Contribute to defining and refining initiatives, methodologies, assets, and programs within the Professional Services team 
  • Assess problems and roadblocks, driving toward resolution with minimal assistance

Our Vision of You

• • Experienced Professional Services Professional - You will have 3 plus years of experience in professional services, consulting, implementation, or related field (ie. customer success) acting as a strategic advisor to customers ranging from SMB to Enterprise, ideally in a SaaS environment
  • Consultant & Trusted Advisor - You have a proven track record of building trust and developing client relationships while ensuring customer satisfaction through implementation excellence including inspiring, education/ training, driving adoption, consultative stakeholder management, and comfort with change management  
  • Project Manager - You drive initiatives with clear expectations, manage risk, and identify and adhere to project timelines 
  • Proactive & Self Driven - You are a proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance. A plus if you have a history of improving processes, methodologies, programs, or frameworks! 
  • Strategic Problem Solver - You have the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions 
  • Technical Aptitude - You have the ability to understand deep technical aspects of a product and educate others using simplified explanations with a track record of learning new tools and processes in a fast-paced environment

$70,000 - $110,000 a year

The base salary range for this role is $70,000-$110,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as your skills, qualifications, and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. 

#LI-AK1

#hybrid

Why You’ll Love It Here

• Flexible time off

• 401k to help you save for the future

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a erse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

Title: Manager, RCSS Referrals

Location: UT-SALT LAKE CITY

Job Description: 

Reqid: 80240

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

The position is responsible for overseeing and leading the work of the Referral Services Center (RSC). The focus of RSC is to coordinate referrals across U of U Health and connect the patient to the right provider for the right care. Further, this position is responsible for supporting institutional referral processes, serving as a resource and expert for the institution. The incumbent is knowledgeable in industry best practices and champions ongoing process improvement efforts.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members.

University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

Job Specific Responsibilities and Accountabilities

• Performs to required standards for job specific responsibilities and technical competencies.

• Oversee and manage the referral process, ensuring that referrals are processed efficiently and accurately.

• Leads ongoing process improvement efforts to improve referral indicators, process flow, and provider and patient experience.

• Analyzes referral data to identify opportunities for improvement, streamlining processes, and enhancing efficiency.

• Seeks out industry best practice, new tools or technology, and innovative ideas.

• Collaborates with stakeholders in establishing system standards for referral processes including provider communication, patient communication, and overall system workflows.

• Partners effectively with other areas including IT, Operations, Clinical, Leadership and Providers.

Talent Management

• Hiring, training, developing, and communicating with staff.

Financial Management

• Responsible for developing, monitoring and achieving budget goals.

• Manages labor and non-labor expenses to budget or flex budget.

• Manages revenue to budget to maximize potential revenue.

EPE/Service

• Responsible for patient satisfaction scores within assigned area(s).

• Responsible for upholding PROMISE standards of direct reports and team members.

Quality

• Responsible to achieve quality goals for assigned area(s).

• Manages and promotes continuous process improvements in assigned area(s).

Performance Management

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.

• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated leadership, human relations, and effective communication skills.

• Ability to determine the appropriate staff mixes to support patient and customer needs.

• Knowledge of hospital business operations and demonstrated strategic planning skills.

• Experience in call center, scheduling, registration, check-in, front-end and/or referral processes.

• Monitor key performance measures and make data driven decisions for improvement.

• Demonstrated process improvement experience and innovative thinking.

• Strong commitment to patient experience and customer focused outcomes.

• Ability to partner effectively with other areas and leadership including IT, Operations, etc

• Experience with payroll practices and accurate timekeeping for direct reports and team members.

• Knowledge of industry best practices and technology solutions including telephony systems.

Qualifications

Qualifications Required

• Bachelor's degree in a related area of assignment, or equivalency.

• Four years of more progressively responsible management experience.

Qualifications (Preferred)

Preferred