Remote Customer Inquiry Specialist (M-F 9:30am-6pm MST)
locations
Remote – United States
time type
Full time
job requisition id
REQ_24_16479
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company
JOB SUMMARY
This position responds to customer inquiries regarding account status, researches and assist customers on issues and/or questions about balances or billing. This inidual resolves issues by either preparing adjustments, researching bad debit; obtaining payment or refunding and ensures all activity is entered accurately into the billing system.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responds to customer inquiries regarding account status via phone/mail/email/online.
- Researches customer accounts and accurately explains or resolves any billing concerns on accounts that are fully or partially unpaid.
- Resolves billing and collection discrepancies; attempts to set up recurring payment methods for ongoing services and prepares adjustments/write offs or refunds as necessary.
- Processes payments and resubmits patient statements as necessary. Pursues patient for unpaid patient balances and/or payment obligations when insurance defaults, as permitted.
- Re-bill insurance companies when appropriate.
- Complies with Fair Debt Collection Practices Act (FDCPA) and HIPAA regulations.
- Coordinates collection agency communication regarding outsourced invoices.
- Ensures all information regarding activity on an account is entered accurately into billing system.
- Brings recurring issues to the attention of the lead, or the department supervisor/manager.
- Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
- N/A
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- High school diploma is required.
- One year of related experience is required.
Certificates, Licenses, Registrations or Professional Designations
- N/A
SKILLS, KNOWLEDGE AND ABILITIES
- Customer Service, Collections or Medical experience
- Business Acumen
- Problem Solving/Analysis
- Communication Proficiency
- Personal Effectiveness/Credibility
Computer Skills
- Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Language Skills
- English (reading, writing, verbal).
Mathematical Skills
- Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
Other Skills
- N/A
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified iniduals with disabilities to perform the essential functions of the position, upon request.
WORK ENVIRONMENT
Work is performed in an office setting with exposure to moderate noise.
TRAVEL
Occasional travel as required.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific iniduals position.
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
full-timenon-techremoteweb3
Zerion is looking to hire a Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
location: remotework from anywhere
Customer Happiness Manager – Remote (3+ years exp)
$25k $45k
Remote anywhere
Job Type Full Time
Remote Work Policy: Remote only
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
- Offering support to Reedsy users;
- Reviewing projects submitted on the platform;
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy’s features to them;
- Maintaining and update our FAQ based on user feedback and questions;
- Suggesting product features based on user feedback; and
- Contributing to maintaining a high NPS (currently at 86!).
Requirements
Person Specification
- Customer support experience (Intercom, Crisp, Zendesk, etc.)
- Experience automating support processes
- Great understanding of on-boarding and conversion rate optimization (CRO) techniques
- Entrepreneurial minded
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
- Native-level English speaker
Bonus Points
- Previous experience working for a marketplace and/or in a creative industry
- Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
- A good dose of ambition, a willingness to learn, and a great sense of humor
Benefits
- Work from home;
- Paid paternal and maternal leave;
- Reedski, our annual ski trip.
Salary range:
$25k $45k
Location: Guatemala; 100% Remote; Freelance; Part-Time
Discover high-quality remote contracting opportunities in Guatemala with Omni! Work from home with flexible schedules, partner with top US brands, and earn an excellent income. Join us today to start your journey to success and experience the convenience of working from home. Apply now and let us help you achieve your career goals!
Looking for a dependable and flexible customer service work opportunity in Guatemala with exceptional companies? Discover high-quality remote contracting opportunities in Guatemala with Omni! Earn an excellent income from the comfort of your own home while working with top US-based brands.
As an independent contractor with Omni, you’ll provide exceptional customer service to Fortune 500 companies and have the flexibility to work on your own schedule. Our supportive community empowers you to succeed and grow while recognizing the importance of relationships and personal development.
Join us today to start your fulfilling career in Guatemala! Apply now to be your own boss and enjoy the gig life:
Set your own schedule. Get paid. Enjoy the Freelance life.
🏡 Work from home
🚗 No hassles of commuting
📆 Schedule your own hours
🙌 Work when it’s convenient for you
🏭 Gain experience in different industries
💵 High pay rates
Location: Puerto Rico; 100% Remote; Freelance; Part-Time
Discover high-quality remote contracting opportunities in Puerto Rico with Omni! Work from home with flexible schedules, partner with top US brands, and earn an excellent income. Join us today to start your journey to success and experience the convenience of working from home. Apply now and let us help you achieve your career goals!
Looking for a dependable and flexible customer service work opportunity in Guatemala with exceptional companies? Discover high-quality remote contracting opportunities in Guatemala with Omni! Earn an excellent income from the comfort of your own home while working with top US-based brands.
As an independent contractor with Omni, you’ll provide exceptional customer service to Fortune 500 companies and have the flexibility to work on your own schedule. Our supportive community empowers you to succeed and grow while recognizing the importance of relationships and personal development.
Join us today to start your fulfilling career in Puerto Rico! Apply now to be your own boss and enjoy the gig life:
Set your own schedule. Get paid. Enjoy the Freelance life.
🏡 Work from home
🚗 No hassles of commuting
📆 Schedule your own hours
🙌 Work when it’s convenient for you
🏭 Gain experience in different industries
💵 Competitive pay rates
Location: US Locations Only; 100% Remote; Freelance; Part-Time
Work From Home. Set Your Own Schedule. Get Paid.
🔑 Joining Omni Interactions as an independent contractor, you’ll gain access to a variety of exclusive contracts.
🏠 If you partner with us, you’ll work from home, providing customer service to Omni’s clients.
📞 You can provide customer service over the phone, over chat, by working tickets, or by making outbound phone calls.
🤑 You earn money by supporting Omni’s clients.
Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.
You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.
Schedule:
🤙 Flexible work schedule options available
⏰ Majority of work hours are during weekdays and daytime
🗓️ Opportunity to create a work schedule that works best for you
Earnings & Revenue:
💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour
📞 Pay is determined by your phone call status when assisting customers
🤑 Additional incentives available based on client and performance metrics.
Required Skills for Successful Contractors:
💬 Exceptional written and verbal communication skills
✅ Proven track record in customer service and delivering outstanding customer care
🧐 Keen attention to detail with strong problem-solving skills
🤗 Friendly, empathetic tone, and professional demeanor
🙌 Self-motivated, proactive, and resourceful mindset
👩💻 Proficient in using technology, including computer applications and software.
Important Information
Technology & Equipment Requirements:
🚪 Quiet and secure work environment during working hours
💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
🎧 Wired USB headset with microphone for clear communication
💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
👾 Valid and up-to-date antivirus software installed
🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
🤫 Quiet, uninterrupted space
⌨️ Organized desk area
We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.
We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.
Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
Location: US Locations Only
location: remoteus
Customer Service Representative
Location: Remote USA
- Full-Time
- Rate: $14 USD per hour
Job Details
Description
Customer Service Representative will provide service to our nationwide Long Term Care and outside the hospital client base. Will interact with Technologists in the field and also work with reps at our various regional accounts. The Customer Service Representative is an integral part of our operation and works as front line staff with Directors of Nursing and Administration. The CSR will eventually be cross trained to work on the company Dispatch side as well. (Remote Worker)
Position Description:
This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSRs responsibility is to make a concerted effort to listen to the customers needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.
Essential Duties and Responsibilities:
Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.
Provide prompt, accurate and courteous responses to customers
Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
Answer incoming customer service orders as soon as possible
Display active listening and superior customer service skills for both external & internal customers.
Document activity to the DDF system
Consistently check appropriate DDF screen for report results to call back to customer
Display the ability to enter orders manually via our fax process
Display the ability to operate the phone system effectively
Adhere to work schedule
Other duties as assigned
Qualifications Required:
Ability to work independently and as a team
Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel
Computer knowledge
Strong customer service skills
Solid communication skills (including verbal, written and listening skills)
Solid problem solving and decision making abilities
Good organizational skills
Execute and prioritize multiple tasks
Professional
Ability to type 35 40 words per minute
Flexible and adaptable to change
Medical terminology / experience preferred but not required
A minimum of a High school Diploma or equivalent required
Must have high speed internet for Remote work
Benefits:
TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:
- Two weeks of vacation time
- Health Insurance after 30 days!
- Sick time
- 8 paid holidays
- Same day pay available
- Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
- Dental insurance
- Vision insurance
- Disability insurance
- Company paid life insurance
- 401(k)
location: remoteus
Customer Experience-Part Time
United States
Operations
Part Time
Remote
Peerspace is continuing its mission to bring people together, starting with making it easy to find and book the perfect places to meet, create, and celebrate. Our marketplace uncovers the worlds most unique spaces, such as lofts, rooftops, and art galleries, and makes them bookable for meetings, events, and film or photo shoots.
Over five million people have attended activities booked in Peerspace locations, and were looking for people who want to help us reach the next 20 million.
Our people are the heart of Peerspace. We are a team that values inclusion and working cross functionally. Our strategy and objectives are clear and we support one another to exceed expectations. We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization.
Peerspace is looking for a passionate customer service professional to join our growing Customer Experience Team. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team acts as the front lines to our users, drives revenue and makes an immediate impact on our product through customer insights.
*** Schedules are below-please make sure they work ok for you and, when you apply, please let us know why part time works well for you. ***
KEY RESPONSIBILITIES:
First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests
Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.
Independently work through a queue of tasks with an eye for process improvements
Identify and execute on opportunities to surprise and delight our hosts and guests
Identify trends and take an active role in delivering suggestions for process & product improvements
QUALIFICATIONS:
Passion for problem solving and interacting with customers
Excellent written and verbal communicator with attention to detail and grammar
Strong interpersonal skills
Comfortable asking for additional support when working through difficult cases
Comfortable prioritizing across potentially competing opportunities/demands
Able to pick up new technology quickly
Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and erse geographies
Have a sense of humor and enjoy working with others.
Bonus:
Previous successful customer service experience
Familiarity with CRM systems (i.e. Zendesk, Salesforce)
Previous experience with crafting online help resources
Analytical skills
Event planning skills
Familiarity with third party marketplaces
Previous experience with sales
Actual schedule may vary due to business needs.
Schedule Requirements (Role 1):
WEEK 1: Tuesday through Friday, 9 a.m. – 1 p.m. EST
WEEK 2: Monday 9 a.m. – 1 p.m. EST; Saturday & Sunday, 9 a.m. – 6 p.m. EST;
Schedule Requirements (Role 2):
WEEK 1: Monday 11 a.m. – 3 p.m. EST; Saturday & Sunday, 11 a.m. – 8 p.m. EST
WEEK 2: Tuesday through Friday,11 a.m. – 4 p.m. EST
Schedule Requirements (Role 3):
WEEK 1: Tuesday through Friday, 11 a.m. – 3 p.m. EST
WEEK 2: Monday 11 a.m. – 3 p.m. EST; Saturday & Sunday,11 a.m. – 8 p.m. EST
Working At Peerspace:
The hourly range for this role is $25/hr.
Peerspace is proudly certified as a Great Place to Work and we’re a remote first company with team members located in cities around the globe.
Diversity At Peerspace:
We’re dedicated to creating a team that’s erse, equitable and inclusive. Our workplace is a space where all team members are empowered to blaze their own trail, make things happen, and take pride in their work. We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We’d especially like to encourage applicants from different backgrounds, locations, and experiences to apply
Bitfinex is looking to hire a Customer Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in Argentina.
location: remoteus
Customer Experience Associate
at Apartment List
Remote within the US
- At Apartment List, we’re on a mission to find every renter a home they love at the value they deserve. Finding the right place to live is one of the most important, time-consuming and expensive decisions that all of us make. Getting it right matters. We’ve helped millions of families find a home they love, and we’re just getting started.
- Renting is the largest expense for the average household, and finding the right place can often be overwhelming and stressful. At Apartment List, we are building an easy, delightful, and effective apartment search experience that will improve millions of renters’ lives by making this process less of a burden.
- As a Customer Experience Associate, you will be the voice of the customer experience. You will manage and respond to all customer feedback and inquiries. To inform product strategy, you will analyze and synthesize customer insights and share them with the EPD (Engineering, Product, and Design) organization.
- You will continually improve customer experience by tracking the progress of our customer sentiment, setting goals to improve it, and proposing recommendations to EPD to make progress.
- You will partner with a UX Research Manager and Product Designers to conduct evaluative research and share insights to advocate for a customer-first philosophy in the organization.
Here’s what you’ll do as part of the team:
- Manage and respond to renter feedback across all platforms: email, social media, online reviews, web forums, and more.
- Resolve complaints reported to third-party compliance sites (e.g., the BBB) and work directly with our legal team to resolve and respond to escalated customer complaints.
- Identify process inefficiencies and implement improvements to ensure scalability and documentation of all new and existing Customer Experience processes.
- Partner with Product Designers to conduct thoughtful evaluative research to guide product decisions.
- Produce human, engaging, concise, and actionable artifacts to inform what we’re learning about customers and what we should do about what we know.
- Communicate research insights to stakeholders in compelling and creative ways, using qualitative and quantitative data to inspire change in all stages of product development.
- Collaborate with stakeholders from Product, Design, Analytics, and Engineering to understand our customers and uncover problems we should focus on.
- Act as a champion for high-caliber user advocacy throughout Apartment List and prioritize our customers in all decisions.
Here are the skills and experience you’ll need to be successful:
- 3+ years of customer experience or support experience. You managed customer feedback and leveraged the data to influence customer needs and business metrics positively.
- Experience guiding teams to focus on the most critical customer experience areas. You identified key themes from customer feedback, executed studies, and synthesized findings. You translated findings into recommendations that illustrate your contribution.
- A pragmatic approach to managing customer experience in a dynamic, fast-moving environment. You are a self-starter with a “tinker” demeanor that proactively drives explorations. You go beyond responding to customer feedback by analyzing and synthesizing recommendations to improve customer experience.
- Excellent communication and collaboration skills, proactively initiating projects with cross-functional stakeholders. You have strong communication and collaboration skills and extensive experience partnering seamlessly with cross-functional partners. You are a compelling storyteller with strong presentation skills and a proven high bar for quality and attention to detail.
- A natural curiosity for people and what makes them tick. You want to understand why people behave the way they do.
Here’s the Pay Range:
At Apartment List, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work. The US base salary range for this position is $60,000 – $90,000 + equity, which reflects the compensation target for new hire salaries for the position across all US locations. Please note, the compensation details provided do not include benefits and perks that we offer.
We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Apartment List will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.
Here’s what’s in it for you (full-time employees only; does not apply to contract roles):
- Competitive Compensation: Including annual salary, pre-IPO stock options, and other financial compensation (if applicable)
- Medical, Dental, and Vision Coverage: 100% of premiums covered for you AND all of your dependents
- Unlimited Flexible Time Off: Unlimited FTO in addition to 12 company holidays per year, quarterly “recharge” days, and a week-long holiday break
- Home Office Reimbursement: To cover home office furniture and supplies, monthly home internet, and monthly cell phone (if applicable)
- Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
- Parental Support: Generous parental and family leave, fertility benefits, and employer-sponsored stipends towards family forming services
- 401k Plan: To support you in your inidual retirement goals
- Team Events: Frequent team-building events, fun team off-sites, and bi-annual company meetups
- Commitment to DEI: To prioritize Diversity, Equity, and Inclusion within our workplace and to stay true to our values and mission
- Mentorship and Training: To get you onboard quickly, learn new professional skills, and invest in your career development
- Impact and Visibility: To expose you to and provide the opportunity to work on highly strategic initiatives that will transform the business
- Encouragement and Empowerment: To explore and adopt new technologies and drive meaningful decisions and outcomes
At Apartment List we believe that everyone deserves a home they love AND a career they love. We strive to build a erse team that is a reflection of the people we serve; this is made possible through our commitment to fostering a culture of ersity, inclusion, equity, and connectedness.
As a proud equal opportunity employer, we celebrate the collection of inidual differences, life experiences, ideas, perspectives, knowledge, and talent. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.
#LI-Remote
You must
- Open to all timezones, but you must be a night owl or early bird, as work starts around midnight UTC — perfect for those in Asia-Pacific or anyone who loves working when the world is quiet.
- Strong resilience and patience when handling inquiries from both beginner and occasionally frustrated users in the crypto space.
- Proven experience managing Telegram and Discord channels and bots.
- Skill in executing successful Twitter campaigns.
- Familiarity with customer support systems (like Zendesk).
- Excellent communication and community engagement abilities. Comfort working independently in a small team.
- Fluent in ‘crypto-bro’ language: You should be comfortable with cryptocurrency jargon and the unique culture of the crypto community.
Nice to have
- You’ve dabbled in crypto before. It’s okay if you have a bunch of memecoins in your portfolio too, we’re not judging!
- Basic technical knowledge of blockchain technologies.
- Experience with advanced community engagement tools or analytics.
- Familiarity with different cultural nuances within the global crypto community.
- Skills in content creation or digital marketing.
Hiring Process
- Acknowledge and agree to not use any non-public data from DEX Screener for personal trading activities. This is crucial to maintain the integrity and trustworthiness of our team.
- Share the work you did, we will check it carefully.
- Interview with Bini, Co-founder & CTO.
- Interview with Arjen, the one doing this job from the other side of the world.
- Interview with Andreas, Founder & CEO.
Benefits
- Competitive pay.
- A global, fully remote, work environment (we hire globally).
- Wellbeing & Health
- 4 weeks paid holiday + local national holidays.
- Flexible time off when needed, no questions asked.
- Childcare & Parental leave
- Maternity, paternity, adoption, or shared parental leave.
- 20 days of emergency childcare a year.
Location: US Locations Only; 100% Remote; Freelance; Part-Time
Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.
You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.
Schedule:
🤙 Flexible work schedule options available
⏰ Majority of work hours are during weekdays and daytime
🗓️ Opportunity to create a work schedule that works best for you
Earnings & Revenue:
💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour
📞 Pay is determined by your phone call status when assisting customers
🤑 Additional incentives available based on client and performance metrics.
Required Skills for Successful Contractors:
💬 Exceptional written and verbal communication skills
✅ Proven track record in customer service and delivering outstanding customer care
🧐 Keen attention to detail with strong problem-solving skills
🤗 Friendly, empathetic tone, and professional demeanor
🙌 Self-motivated, proactive, and resourceful mindset
👩💻 Proficient in using technology, including computer applications and software.
Important Information
Technology & Equipment Requirements:
🚪 Quiet and secure work environment during working hours
💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
🎧 Wired USB headset with microphone for clear communication
💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
👾 Valid and up-to-date antivirus software installed
🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
🤫 Quiet, uninterrupted space
⌨️ Organized desk area
We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.
We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.
Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
Location: US Locations Only
location: remotework from anywhere
Customer Support Associate (Part-time)
Discover. Savor. Connect. Welcome to the chef’s table.
Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more!
Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.
In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.
Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.
About the Role:
We are looking for a strong, experienced part-time Customer Support Associate to join our growing team. This is an important role within the operations team with opportunities to grow within the organization. Role could grow into full-time in the future.
Responsibilities Include:
- Understanding Cozymeal’s services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner. Our goal is a same-day, one-call resolution
- Provide support to customers and respond to inquiries through multiple channels including phone, chat, and email, in line with company standards for communication
- Assist our community of hosts and other partners with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication
- Working closely with other departments to resolve any issues or questions.
- Other projects/duties as assigned.
Requirements Include:
- 4+ years of experience in a customer service role
- Professional with excellent verbal and written communication skills
- Positive attitude and a willingness to learn and grow in the position
- Ability to be resourceful and responsive
- Strong interest or experience in the culinary world
- Ability to work efficiently and distraction-free in a home office environment
- Proficient in Google Suite and Excel
- Experience working with a CRM
Hours: 3 hours per day Monday through Friday 1-4 pm PST
What We Offer:
Work anywhere in the world (we are 100% remote team)
Competitive pay.
Opportunity to grow within the organization to a leadership role.
Opportunity to learn from some of the best in the industry.
Great work environment with a strong and friendly team of co-workers.
Location: Worldwide. This is a fully remote role and qualified candidates from anywhere in the world can apply for this role.
If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!
Customer Experience Associate – Women’s Health
Remote
POSITION SUMMARY:
The Customer Experience Associate reports to Customer Experience Supervisor and sits within Natera’s Women’s Health ision. The Customer Experience Associate will work directly with Natera’s internal, external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales by assisting with a wide array of support functions and interactions.
PRIMARY RESPONSIBILITIES:
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region. Necessary information includes:
Patient contact and health information
Physician and Clinic information
Billing information or medical insurance information
Requested tests to be processed
Deals directly with internal and external customers via telephone and electronic channels to:
Communicate test status per protocol to respective customers
Resend and/or request the resending of issued test results
Schedule requests for mobile phlebotomy
Support and/or triage respective customer technical issues
Triage and/or schedule clinical inquiries to/for Genetic Counseling staff
Supports Sales team processing the following account requests
Account Set Up and changes
Placing kit/supply orders
Processing orders for pre-filled requisitions
Tracking orders
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verifications
Direct or escalate requests and unresolvable issues as needed
Manage customers’ accounts, document all customer interactions, communications, actions taken, and follow ups
Familiarity with all genetic tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.
Assists with mentoring and training new employees
Other duties may be assigned to meet business needs
Employee will have working knowledge of HIPAA policy and procedures and must comply with Natera policies in handling and protecting patient privacy.
This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
Must maintain a current status on Natera training requirements.
QUALIFICATIONS:
High School degree or equivalent required; two- or four-year undergraduate degree or certification preferred
At least 2 years prior customer service experience
Multi-lingual skills are a strong plus
KNOWLEDGE, SKILLS, AND ABILITIES:Knowledge of customer service principles and practices
Ability to analyze, escalate, or resolve customer questions within established protocols
Must be adaptable. Show perseverance and engagement through regular change.
Experienced with both phone and written customer support
Knowledge of administrative procedures and protocols
Knowledge of numeric, verbal, and written language applications
Intermediate proficiency with Microsoft Office and Google Suite apps (drive, Gmail, g-docs, g-sheets)
Excellence in attention to detail and organization skills
Ability to maintain professionalism when communicating with customers
Preferred Skills and Experience
Experience with Salesforce CRM platform, LIMS, Twilio or other virtual telephony/communication platform
Data gathering, sorting, maintenance, and analysis
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
San Carlos, CA
$19.25—$19.25 USD
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a erse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
– BBB announcement on job scams – FBI Cyber Crime resource pageSr. Customer Service Representative
US – Remote
Operations – Customer Support
Full-Time
Remote
Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.
Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business-builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, the Middle-East and North America.
Role:
We’re looking for a dedicated, empathetic team member to join us as a Sr. Customer Support Representative within our US team. We’re looking for proactive, high-energy iniduals who have a passion for delivering a seamless customer experience, and who enjoy working in a fast paced environment. Iniduals who prove themselves will have ample room for professional growth as we continue to scale rapidly!
Please note: The shift for this role is Monday through Friday, 9am to 6pm PT (excluding federal holidays).
You will:
- Own inbound support requests through multiple channels (email, phone, and chat)
- Troubleshoot and resolve complex customer inquiries with effective problem-solving skills, all while providing complete and accurate information
- Coordinate with cross-functional teams as needed for incident communication and resolution
- Become a subject matter expert on Airwallex’s functionality and features
- Maintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and quality
- Teach and train other Customer Support Representatives
Who you are:
- You love communicating with customers – you must be passionate about working directly with customers, listening to what they need, and explaining the benefits of Airwallex.
- You’re focused on a great customer experience – you’re empathetic, transparent, and always try to resolve issues as quickly as you can and in the best possible manner.
- You’re a great communicator on the phone and via email – you’re able to articulate complex concepts in a way that’s easy to understand.
- You’re a multi-tasker – you’re able to prioritize your time and tasks effectively, have the ability to pick up new processes and systems quickly, and have a keen eye for detail.
- You’re a great team player – you’ll be working with people across erse global offices and will need to work collaboratively with them to solve problems.
- You’re a problem solver – you love to find solutions, are a critical thinker, and have a demonstrated history of working with and understanding complex systems.
What you bring:
- 2+ years of customer service or technical support experience
- Expert de-escalation and conflict resolution skills
- Experience with high volume support ticketing systems (Zendesk is preferred)
- Excellent verbal and written communication skills in English required, Spanish is a plus
- Adaptability and resilience for handling complex interactions and frequent change
- Fraud and payments experience is a plus
- Fintech experience is a plus
Benefits & Perks:
- Competitive salary
- Annual bonus program
- Medical, dental, and vision insurance plans
- Employee Assistance Program for mental health and well-being
- Fully remote position (with office space in San Francisco)
- 12 company holidays, including all federal holidays
- Additional birthday leave and volunteer leave
- Cell phone reimbursement
At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you’ll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organize regular team building events and we give our people the freedom to be creative.
Airwallex is proud to be an equal opportunity employer. We value ersity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
location: remoteus
Requisition ID: 2024-9983
# of Openings: 5
Employment Status: Full Time
Posted Date: 9 hours ago (1/2/2024 3:34 PM)
Job: Family Sales
Company: ECPI University
State: Texas
City: Dallas
Country: United States
Min: USD $45,000.00/Yr.
Max: USD $55,000.00/Yr.
Overview:
This is a remote position.ARE YOU A SALES ORIENTED PROFESSIONAL THAT HELPS PEOPLE FIND THEIR PASSION?
If you answered yes, then an Admissions Representative career with ECPI University maybe for you!
Transform your Career at ECPI University
Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.
ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.
Benefits of Employment
ECPI University provides comprehensive benefits, some of which are highlighted below:
– Tuition scholarship program available to employees and their immediate family members after 90 days of employment
– Competitive compensation and medical/dental benefit plans
– 401(k) participation with possible employer contributions
Responsibilities:
– Provide excellent customer service to potential students through consistent and effective outreach and follow-up.
– Make outbound calls to prospective students who have expressed an interest in attending the University.
– Meet with potential students to accurately explain program offerings; discuss and advise suitable programs in accordance with the student’s interests, qualifications, and career goals.
– Represent the University both on and off campus to prospective students, parents and other iniduals or organizations involved in the college selection process.
– Adhere to a strict code of ethics and comply with all ECPI University policies and procedures, State and Federal laws and accrediting body regulations.
– Network and build strong relationships to generate personally developed referrals.
– Work collaboratively with other departments to ensure student satisfaction.
– Assist in the planning and implementation of on-campus events and programs for groups and iniduals.
Qualifications:
Education/Experience
– Bachelor’s Degree preferred.
– 1-3 years of proven track record in sales, admissions, a call center environment, customer service, recruitment, marketing, client services or sales consulting; or by meeting or exceeding goals and targets
– 1-3 years of related experience to include appointment setting, interviewing, relationship building, client services, commitment to follow-up skills, coordinating programs and events, etc.
– Any equivalent combination of education and experience
Skills/Abilities:
– Passionate about helping others achieve their educational and career goals.
– Excellent customer service skills; to include the ability to effectively follow-up and follow through.
– Effective oral, listening and written communication skills.
– Effective computer skills as well as familiarity with the professional use of social media.
– Demonstrated ability to work effectively both independently as well as part of a team.
– Ability to present information clearly and be persuasive with a positive attitude
– Demonstrate evidence of sales orientation, creativity, and enthusiasm
– Ability to demonstrate competitive nature, self-direction, motivation and urgency to achieve goals
ECPI University is proud to be an Equal Opportunity Employer.
Join our Talent Community!
customer successnon-tech€45k – €50k
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$25k – $30kentry-levelnon-tech
Get paid to chat with people from around the world! No prior experience needed.Help students from around the world improve their English language skills through engaging 1-on-1 online conversations.
Enjoy the flexibility of working remotely and the opportunity for constant career and financial growth.
If you meet the following criteria, you’re a perfect candidate for this role:
- English is your native language, and you are either from The US or The UK
- You have access to a computer with a fast and stable internet connection
- You enjoy meeting new people from different countries & erse backgrounds
- You desire the freedom to work from home and have flexible hours
- You seek continuous career development and financial growth
Whether you have previous experience in customer service/support, teaching, copywriting, babysitting, or you’re a student seeking an internship to enhance your communication skills, this is the perfect job for you.
Responsibilities:
As an Online English Practice Partner, your day-to-day tasks will include:
- Engaging in 1-on-1 online video calls with students from around the world
- Lesson are focused on having conversations about various engaging topics, that students or you can choose.
- Help English learners improve their pronunciation
- Reading and discussing different articles, blogposts, newspapers, short videos
- Either pre-schedule lessons with your regular students, or just go live ANYTIME to get instantly matched with new students
Benefits:
- Set your hourly rate: You can set and change your hourly rate at any time. Most of our native English teachers charge US$15-$22 per hour. Most tutors earn up to $2200 per month
- Flexible schedule: Set your own hours and determine your workload, offering the freedom and autonomy to fit your lifestyle.
- Remote work: Enjoy the convenience of working from home or while traveling, as long as you have a reliable internet connection
- Global connections: Connect with students from various countries and gain valuable insights into their cultures.
- Be your own boss: Experience the independence of working on your own terms, without a fixed schedule or a boss dictating your hours.
Join us today and make a meaningful impact on students’ lives while enjoying the benefits of remote work and career growth.
non-techremote latam
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Customer Service Representative II
Location: Work From Home, United States
Customer Support // Remote
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
Start Date: ASAP
Salary: $16/hr
Work Schedule: 8AM-5PM Eastern (Monday – Friday)
Work Set Up: Remote
Type of Contract: Full Time
Equipment Provision: Company Provided
Job Summary: The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative look like?
- Responds promptly and professionally to complex customer inquiries via phone, email, or chat
- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications for a Customer Service Representative?
- Must have high school diploma or equivalent
- Must be 18 years or older
- 1 year of previous customer service experience, preferably in a call center environment
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
What are the core competencies needed as a Customer Service Representative?
- Customer Service/Focus
- Inquiry Research/Response
- Investigative Mindset/Curiosity
- Patient and Empathetic Attitude
- Teamwork
- Results-oriented
$16 – $16 an hour
Ninja Perks and Benefits
● Competitive compensation
● Medical, dental and vision insurance
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
location: remoteus
Customer Experience Manager
US, Remote
Revenue Organization – Customer Experience
Full Time Exempt
Remote
Digital Customer Experience Managers (CXMs) work to drive Customer Maturity for cohorts of customers, at scale. They run experiments to identify what motions work and then scale that success to hundreds of customers within the cohorts. Digital CXMs are comfortable with the 15Five product and know how to enable customers depending on their journey state and maturity level.
OUTCOMES
- Playbook development & execution: Drive customer maturity at scale by designing and experimenting with new playbooks.
- Co-create and experiment with digital playbooks that will establish best practices of getting customers to adopt an Outcomes journey mindset.
- Execute on created playbooks by engaging with customers through Office Hours, enabling them to use 15Five in the best possible way.
- Co-develop scalable tools, processes, and best practices to ensure customers are realizing the greatest possible value from 15Five.
- 15Five Adoption Expertise: Drive journey milestone progression via digital outlets byguiding customers on the best outcomes and adoption strategy.
- Co-design scalable campaigns to advise customers on the best strategy to ensure successful adoption of 15Five.
- Effectively respond to customer inquiries regarding product usage by aligning solutions with their specific needs and use cases.
- Provide 1:1 and 1:many training for different persona types, focusing on features that are relevant to customers’ use cases.
- Customer Advocacy: Drive NPS by serving as a voice, advocate and sounding board for our customers.
- Collaborate cross-functionally with internal teams (i.e. Sales, Account Management, Services, Support, Product, Marketing) to drive toward your customers’ desired success outcomes and to ensure your customers’ voices are heard.
- Advocate for your customers’ product enhancement requests.
- Organize scalable training and education to customers that can help them get more value out of Platform.
COMPETENCIES
- Innovative experimentation:
- Conduct experiments: Ability to design and execute various experiments to test hypotheses, strategies, or solutions.
- Iterative approach: Comfort with an iterative process, continuously refining ideas based on feedback and outcomes.
- Learning orientation: Emphasis on learning from failures and successes to drive innovation and improvement.
- Adaptability: Ability to adapt quickly based on experiment results and to pivot strategies as necessary.
- Consultant:
- Speak confidently and persuasively about 15Five best practices. Display expertise in conversations to inspire customer confidence.
- Effectively explain the philosophy behind 15Five to customers in the form of clear, polished presentations and obtain your customers’ buy-in. Tell powerful stories and drive recommendations with data.
- Leverage usage and health data to make data driven decisions when recommending actions to your customers.
- Analytical thinker:
- Proficient in breaking down complex problems into manageable components.
- Capable of identifying root causes and understanding intricate relationships between various factors affecting a situation.
- Skilled in collecting, organizing, and interpreting data from erse sources.
- Strong critical thinking skills, allowing for objective evaluation of information and alternative solutions.
- Capacity to assess the validity and reliability of information before drawing conclusions or making recommendations.
- Capability to forecast scenarios and plan strategies by extrapolating from analyzed information.
- Self-Direction:
- Thrive as a self-starter in a fast-paced environment and are excited by change and ambiguity.
- Intentionally agile – willing and able to change, develop and adopt new processes. Learn continually and act quickly with flexibility.
- Identify gaps and take initiative to design solutions for said gaps. You proactively contribute to the team by innovating and creating new or enhanced resources that are used broadly across the team.
- Have awareness of your strengths and you share it with your customers and teammates.
- Make time to focus on OKRs to help move the team forward.
- A team player willing to help, mentor and onboard new team members.
DESIRED EXPERIENCE
- 3+ years of experience in Customer Success, Account Management, Consulting, or another customer-facing role, preferably in a similar role at a startup with SaaS-based solutions
- Strong organization and project management skills
- Experience with success planning and holding customers accountable to taking action
- Ability to work cross-functionally and partner with other departments to best serve the customer
- Experience innovating and creating new or enhanced resources that are used broadly across the team
- Excellent verbal, written, listening and presentation skills
HOW SUCCESS WILL BE MEASURED
- Input metrics:
- # of logged calls
- # of experiments
- Admin NPS
- Output metrics:
- ARR in level 1+
- GRR
$85,500 – $93,000 a year
About 15Five
15Five is the holistic performance management company. 15Five equips HR teams with a complete platform solution to improve manager effectiveness, drive high performance and engagement, and increase retention. 15Five’s easy-to-use software, coaching, manager training, and community enables HR leaders to continuously measure engagement and performance, and empower managers to drive change.
At 15Five, we focus on building a erse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person. We also offer:
– Full Medical, Dental, and Vision Insurance
– Flexible Time Off (minimum 3 weeks off every year)
– Employer paid Short-Term, Long-Term Disability, and Term Life
– 401K with 4% match at 6 months of employment
– Inclusive Benefits Stipend (to help cover some of the gap on medical needs not covered by traditional benefits)
– Paid Parental Leave for birth and non-birth parents
– 15 paid holidays in 2024
– TalkSpace (mental health therapy)
– Wellness Coach App (offers meditation and movement classes, courses, workshops, and panels in a live and interactive setting)
– Best Self Time (2 hours of time each week dedicated to your personal self-care/self-growth/recharge activities)
– Monthly reimbursement for internet
– Sabbatical Program accessed at 7 Years
– We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities
Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
The base salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the role across all US locations. We benchmark all roles for compensation in ranges relative to the top half of the market of similar tech companies using up-to-date market data. Within the range, inidual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits. The US new hire base salary range for this full-time role is $85,500-$93,000 + bonus or commissions + equity + benefits.
Note that base salary ranges are reviewed each year based on up-to-date market data, and team members who are performing are eligible for a merit increase, budget permitting.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
#LI-REMOTE
#LI-JL1
CoinList is looking to hire a Customer Support Analyst, Europe [Contract] to join their team. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
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Title: Representative, Customer Service Operations
Location: USA-
What Customer Operations Support contributes to Cardinal Health
Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis\. Acting as liaisons for both internal and external customers, customer service operations enhances the customer experience by leveraging inbound and outbound channels.
Remote, Full Time
Shift: Monday-Friday 10am-6:30pm EST
Qualifications
+ High school diploma preferred
+ Prior computer experience using Microsoft Office systems preferred + Previous call center experience preferredResponsibilities
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner + Demonstrate excellent communication skills + Must be able to multitask in a fast paced environment + Team\-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detailWhat is expected of you and others at this level
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Team player + Being able to problem solve and take initiative + Ability to work overtime when needed + Demonstrates a customer\-centric advocacy mindset + Strong communication skills, both written and verbal**Anticipated salary range:** $15.00-$21.19
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well being.
+ Medical, dental and vision coverage
+ Paid time off plan + Health savings account \(HSA\) + 401k savings plan + Access to wages before pay day with myFlexPay + Flexible spending accounts \(FSAs\) + Short\- and long\-term disability coverage + Work\-Life resources + Paid parental leave + Healthy lifestyle programs_Application window anticipated to close: 03/09/2024 if interested in opportunity, please submit application as soon as possible.
_Candidates who are back to work, people with disabilities, without a college degree, and Veterans are encouraged to apply
_Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.
Headquartered in Dublin, Ohio, Cardinal Health, Inc\. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities
We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, erse perspectives and innovative digital solutions, we build connections across the continuum of care.
With 50 years of experience, approximately 44,000 employees and operations in more than 30 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges – now, and in the future\.
On Thursday, Jan. 7, 2021, we celebrated the day our founder, Bob Walter, had the vision to start a business that became known as Cardinal Health.
One of the most important ways we celebrated was by giving back to the communities where we live and work. 2021 was a “Year of Service” for all Cardinal Health employees around the world\.
View Cardinal Health on YouTube.
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
location: remoteus
Customer Service Specialist
Locations: United States Virtual
Time Type: Full time
Job Requisition ID: R-102385
Customer Service Specialist (VPS)
This role is responsible for handling inbound calls and off-phone work items related to Vehicle Protection Products such as, but not limited to, mechanical and electrical breakdown repair contracts (commonly referred to by dealerships as “extended warranties”), vehicle maintenance contracts, RV part extended service contracts.
- Starting pay: $17.00/hr
- Candidates must be able to work any shift between the hours of Monday-Friday 6am-9pm Central Time and Saturday 7am-7pm Central Time – Saturdays are required
Why You Should Consider This Role
- You love helping and connecting with people
- You’re a problem solver who likes to think on their feet and enjoy challenges
- You thrive in a fast-paced and changing environment
- You enjoy being on the phone and are passionate about customer service
What You Will Like
- The variety of work – every day and every customer’s situation is unique
- Being a part of a high performing, collaborative and supportive team
- The opportunity to demonstrate your exceptional problem-solving abilities
- Medical benefits begin on your first day
- Competitive compensation and paid time off
- Career advancement opportunities
The Details
- The agent is responsible for addressing questions from customers on how the agreement works including explaining claim procedures, coverage details, claim details, relaying denied claim determinations, etc.
- The agent must learn to navigate multiple systems, learn and adhere to departmental scripts and processes, adhere to quality assurance metrics, average handle time (AHT) and call volume metrics, properly convey the contract details/language to the customer and relay claim details and determinations to customers.
- The agent must also address inbound and outbound calls with repair facilities/service providers related to claim payment delays and processing.
- The agent is also responsible for several off-phone items including, but not limited to, claim audits and processing claim payments, working inbound and outbound emails and faxes, working payment requests coming into queues. The agent may be responsible for handling payment plan updates and manual payment requests.
- If bilingual, the ability to speak, read and write the Spanish language fluently.
Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind
The Ideal Candidate
- High school diploma or GED
- 1 year of experience in an office, call center, or customer contact environment
Other Requirements:
- Excellent written and verbal skills to communicate with team members, management, customers, counselors and other employees of the organization
- Strong customer service skills
- Ability to work with frequent interruptions and under deadlines
- Ability to work collaboratively with others to generate ideas or resolve problems
- Ability to present a professional image
- Ability to establish courses of action to ensure efficient completion of work
- Ability to think creatively and make decisions based on incomplete information
- Ability to process time sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audience
- Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting
Preferred Qualifications:
- 2+ years of experience in an office, call center, or customer contact environment
- Previous experience as a team leader or trainer in an office, call center, or customer contact environment
- 620, 440, or other applicable and relevant licenses or certifications
What are the working conditions and physical requirements of this job?
General office demands
This is a Full-time job. Assurant’s hours of operation are Monday – Friday 6 am – 9 pm CST and Saturday 7 am – 7 pm CST. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year. Shifts for this job are typically 8 hours per day and can range anywhere between 6am to 9pm CST.
While working remotely, you are required to have internet services with a minimum internet speed of 25 Mbps on the download side and a minimum of 15 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.
#AssurantProudSD
Pay Range: $15.50 – $24.03
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Customer Engagement Specialist (remote)
Remote
Full Time
Mid Level
COMPANY DESCRIPTION:
Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.
Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more.
Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands!
Position Summary:
Blue Acorn iCi’s Customer Engagement team is looking to hire an experienced Remote Customer Engagement Specialist. The representative must have the ability to work fully remote, i.e. access to reliable wifi connection and a quiet workspace during their shift. This inidual will be responsible for answering calls, emails and chats. You may provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s request. Must be willing to listen, learn, and resolve any customer inquiry. The ideal candidate will demonstrate a passion for the beauty industry and sharing their knowledge with others. *One weekend day is a requirement for this position*
Essential Job Duties and Responsibilities
- Strong ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Answer and manage incoming calls, emails, chats
- Maintain appropriate productivity and performance while abiding by company guidelines and KPI’s
- Ability to memorize, recall, or research answers self sufficiently
- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team targets, goals, and quotas
- Aim for fast customer resolution in every interaction
- Record, organize, and file customer interactions and profile/account changes
- Able to address returns, refunds, and shipping tracking numbers
- Strong multitasking skills are a must.
Requirements and Qualifications
- High school degree or equivalent
- Previous Beauty knowledge of cosmetics, skincare, hair products preferred
- Previous experience in customer support, remote work space, fast paced environment
- Excellent at communicating over the phone and handling multiple systems at once
- Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
- Previous experience with chat/email preferred
- Customer-focused for positive customer experience and resolution
- Has an at home work space environment that is free from distractions
- Has reliable internet connection more than 50 MBPS
- Ability to dedicate full attention to their job duties as assigned during work hours
- Working knowledge of Gmail, Google Sheets, Google Docs and Google Calendars
- Dual screen/Technical experience
- Weekend availability with overtime hours possible during peak seasons
Home Environment and Work Space:
- Dedicated home office/workspace with a closed door separating you from others in your home ages 0-99.
- Adequate space to set up the workstation
- Ability to hardwire into the router, plug directly into your router as needed.
- Agents are responsible for maintaining the workspace in a safe condition
- Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but is not limited to: Children playing, Dogs barking, Loud music, Non-work-related phone calls, Doorbells, Family members/roommates, etc.
- You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].
California applicants: Please click here for CCPA disclosures.
location: remoteus
Customer Experience Manager (CXM)
US-Remote
Who we are
Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We’re leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you’ll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We’re not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.
Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.
What you’ll do
The Customer Experience Manager (CXM) will administer and optimize the renewal process to enhance the customer experience, create operational efficiencies and contribute to ARR growth as well as long-term partnerships. The CXM will also hold the charter for designing and implementing digital experiences that increase Pindrop’s ability to scale our service model across the business.
Renewal Operations Responsibilities:
- Manage the renewal operations process to ensure ARR is retained or expanded, as well as meet contractual deadlines and ensure accuracy of renewal reporting and forecasting
- Contribute to the improvement of the renewals process, policies, and tools, including automating tasks to increase productivity and overall effectiveness for Pindrop and our customers
- Ensure that the administrative aspects of renewals are maintained in Salesforce.com
- Liaise with Finance and customer stakeholders to ensure accurate PO’s and renewal orders
- Measure license usage and facilitate any overage notifications to Accounting
- Facilitate beta agreements between customers and Pindrop in support of new products
Scaled Service Responsibilities:
- Design and operationalize a scalable service plan that enables the company to leverage digital efficiencies while enhancing customer experiences
- Ensure customers in the pooled segment are receiving prompt communications and closure to their inquiries to ensure high satisfaction
- Leverage the customer success software to engage customers through digital cadences and operationalize success playbooks based on a thoughtful engagement plan based on customer segmentation, health and point in the lifecycle
- Monitor the customers through support reporting, product usage dashboards, account health triggers and other customized alerts
Who you are
- You are an excellent communicator and presenter for all levels of management
- You understand the value of strong relationships and consistently cultivate them both internally and externally
- You are self-motivated, collaborative, and a team player
- You are resilient in the face of challenges, change, and ambiguity
- You are optimistic and believe that you can make a problem into a solution (results-oriented)
- You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
- You take accountability, do the things you say you’ll do, under-promise and over-deliver
- You are nimble and adaptable when priorities change and continue to see the forest through the trees
Your skill-set:
- 5+ years experience in SaaS customer-facing role (e.g., CSM, Services Ops, SDR, BDR)
- Experience with understanding legal contracts and improving renewals process, policies, etc.
- Experience with successfully facilitating and executing commercial contract negotiations including contractual updates in renewals with high retention, predictability, and positive customer experience
- Strong program management experience with exceptional organizational skills
- Familiarity with Apple, Google, Salesforce, Gainsight, Tableau preferred
What’s in it for you:
As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days.
Within 30 days you’ll
-
- Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
- Understand Pindrop contractual framework and license management
- Get familiar with Pindrop products, customers and internal processes
Within 60 days you’ll
-
- Leverage Salesforce and Gainsight to report on customer renewal
- Engage with Account Executives and CSMs to manage renewal operations
- Get familiar with assigned customer portfolio
Within 90 days you’ll
-
- Teach us something new
- Leverage Gainsight to manage assigned customer accounts
What we offer
As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:
- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- 4 company-wide rest days in 2024 where the entire company rests and recharges!
- Generous health and welfare plans to choose from including one employer-paid employee-only plan!
- Best-in-class Health Savings Account (HSA) employer contribution
- Affordable vision and dental plans for you and your family
- Employer-provided life and disability coverage with additional supplemental options
- Paid Parental Leave Equal for all parents, including birth, adoptive & foster parents
- One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
- Identity protection through Norton LifeLock
- Remote-first culture with opportunities for in-person team events
- New hire and recurring monthly home office allowance
- When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
- Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
- Company holidays
- Annual professional development and learning benefit
- Pick your own Apple MacBook Pro
- Retirement plan with competitive 401(k) match
- Wellness Program including Employee Assistance Program, 24/7 Telemedicine
What we live by
At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:
- Audaciously Innovate We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
- Evangelical Customers for Life We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
- Execution Excellence We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
- Win as a Company Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace ersity and celebrate our successes. We are better together.
- Make a Difference Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.
Not sure if this is you?
We want a erse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
Pindrop is an Equal Opportunity Employer
Here at Pindrop, it is our mission to create and maintain a erse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
#LI-Remote
location: remoteus
Title: Customer Support Agent
Location: Remote
Type: Full-Time
Workplace: remoteAbout Us:
Elevate Labs is on a mission to improve people’s minds.
We’ve helped millions of people around the world learn and improve concrete communication, memory, and math skills through Elevate, our first mobile app which has won Apple’s App of the Year Award and been downloaded more than 60 million times. With Balance, our second mobile app and winner of Google’s Best App award, we’ve personalized meditation and made it free for an entire year to help more people reduce stress, improve sleep, sharpen focus, and much more.
Elevate Labs is a fully remote company of voracious learners and passionate doers, driven by our vision to help billions of people lead healthy, joyful, and productive lives.
If our mission resonates with you, please consider applying!
The Role:
The Customer Support Team at Elevate Labs operates like a fast-paced, agile startup, and we’re looking for an energized, high-performing customer support agent to join the team. This is a unique opportunity to use your customer service experience, decision-making, and creative problem-solving skills to shape the trajectory of our new and existing ventures. We’re looking for someone who treats customers as part of their community, never settles for good enough, and never stops learning and teaching. This role requires balancing agility with customer obsession, all while managing tight timelines and constantly evolving business needs.
This is a full-time, fully remote position anywhere in the United States, with a schedule aligned with West Coast working hours. It is not a requirement that you be based on the West Coast, but you will be asked to tailor your schedule to PST.
We cater to the needs of the business by being available when our customers need us most. With that in mind, to be considered for this role, you must be able to work one or both weekend days and holidays, and be comfortable with a periodically changing schedule.
How You’ll Make an Impact Here:
- Be an unwavering customer advocate via inbound email and social-channel customer support, upholding our mission of world-class service.
- Strive for one-touch resolution through root cause analysis, and by prioritizing and multitasking a large volume of inbound contacts with attention to detail and ownership.
- Identify patterns in customer reports and investigate, test, and reproduce technical issues with medium complexity while maintaining customer satisfaction and Elevate’s brand image.
- Understand and meet expected personal metrics such as Volume, Handle Time, Time to Resolution, Customer Satisfaction Rating, and more.
- Provide peer-to-peer support by leading with patience, empathy, and a deep understanding of our products and customer needs.
- Question the status quo and proactively highlight areas where we can do better to help drive process and policy decisions.
- Help keep internal and external knowledge bases and documentation up-to-date.
What We’re Looking For:
- 3+ years of customer support experience
- 2+ years of experience supporting educational apps and/or software or other technical support
- Experience with Zendesk or similar customer management tools
- Excellent verbal and written communication skills with a strong attention to detail
- Intellectual curiosity – if you don’t know the answer, you’ll find out
- The ability to balance pace and precision, multitasking and prioritizing urgent needs
- A passion for customer service and the ability to execute at a high rate of speed and accuracy
Bonus:
- Experience working in a fully remote work environment with teammates operating across various time zones
- Experience working for a startup or other fast-growth company
Benefits:
- Competitive salary and equity across all geographies
- Medical, dental, and vision insurance for you and your family
- Distributed team flexibility with a home-office stipend and co-working reimbursement
- Annual learning, wellness, and travel stipends
- Generous PTO, sick leave, and paid parental leave
- Annual company meetup in a fun location
How We Hire:
At Elevate Labs, we put a lot of time and care into who we hire. We seek to build high-impact teams with high talent density. To help us get a sense of who you are and how you work, you can expect an anonymized skills assessment, where you can showcase your expertise, and around three rounds of conversational-style interviews.
Our Commitment to Diversity, Equity, & Inclusion:
We believe that there is no single candidate profile that guarantees success in this role. Experience comes in different forms; many skills are transferable, and passion goes a long way. If your background is similar to the job description and you think you can excel in this role, please apply and tell us about yourself and the impact you could make at Elevate Labs.
We also know that ersity of identity, experience, and thought leads to more creativity, better problem-solving, and wiser decisions, which is why we’re dedicated to adding new perspectives to our team. We are an equal opportunity employer; committed to ersity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we’re taking steps to meet that commitment. We highly encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQIA+ folks, veterans, and people with disabilities.
Job Title: Customer Care Associate
Location: Remote, CA
Job Type: Part-Time
Salary: $20.00 – $23.00 per hour
Job ID: 1012
# of Openings: 1
Work from home 5 hours a day!!
The Customer Care Associate will be responsible for customer care calls to PG&E Medical Baseline customers to assess and educate regarding power outage preparedness and eligibility to receive a loaner back-up battery. CCA’s will evaluate customer readiness for power outages, conduct virtual assessments to determine if customers qualify for a back-up battery and educate customers about how better to prepare for wildfire season. CCA’s will be taught extensive program knowledge from which they are expected to answer detailed program questions, encourage customer engagement and evaluate customers need to be prepared to endure the length of Public Safety Power Shutoff (PSPS) event. CCA’s will track progress and outcomes and report issues as raised.
Essential Functions:
- Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
- Make outbound calls to PG&E Medical Baseline customers
- Assess customer’s ability to react to a power outage
- Provide power outage support and assess need for portable battery backup
- Record progress and outcomes
- Must be able to perform outbound calls
- Ability to learn, understand and articulate program guidelines
- Must commit to at least 25 hours per week and meet minimum average hourly goals
- Ability to learn data entry for relevant computer system(s)
Job Requirements:
- High school diploma or equivalent
- Two years of experience in a customer care environment, preferred
- Exhibit warm, but persuasive, communication skills
- Use quick thinking to understand customer’s needs in a short time and present solutions
- Results driven and goal oriented
- Ability to work with a erse population and handle difficult customers
- Must be able to work independently and follow instruction with minimal direct supervision
- Knowledge and experience in use of computer for data entry
- Bi-lingual in Spanish, preferred
Who is RHA?
For 40 years, Richard Heath & Associates, Inc. (RHA) has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA is a minority owned business and we are committed to social, environmental and racial equality.
Why it is easy to feel passionate about our work:
Our Vision – Connecting our clients to erse populations
Our Mission – Working together to improve lives by delivering socially responsible solutions.
Our Values – PA2CT
Proactive
Adaptable/Accountable
Committed
Team
Our Motto – Doing whatever it takes
Richard Heath & Associates is an equal opportunity employer committed to a erse workforce.
Employment is contingent upon passing all required clearances of the position, which may include but not limited to: criminal history, driving record, education and employment verification, and drug testing.
coloradolocation: remoteus denver
Title: Member Support Associate
Location: Denver, CO/ Remote
Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2023. We expect 2024 to be our best year yet.
Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.
We value our iniduality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring erse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!
Our Member Support Team is growing and looking for customer service gurus to join in on the fun! Our Associates work closely with all clients; from iniduals, to hotel suppliers and even our API integration partners to resolve any and all detail changes. We’re looking for passionate candidates with a natural empathy, positive tone and a love for the customer experience. If you’re ready to kick-start your career in hospitality & customer service, this role is for you!
Here’s what you’ll do:
- Collaborate with members via phone, email and chat to manage current reservations
- Confirm with hotels that proper billing procedures are being followed and that our members have a seamless experience with their reservations
- Resolve difficult issues with our corporate contacts with a positive, professional tone
- Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue, and we require details notes on all interactions with our members and partners
- Communicate solutions internally and externally to resolve issues
- Provide feedback to the team in the interest of developing more efficient future processes – we want to hear your opinions!
- Process client refunds in a timely manner
- Work across multiple online portals and can dexterously move between operating systems
- Provide a top tier level of customer service. If you love helping people and have a hospitality mindset, we are a great fit for your launch into the travel technology industry
Here’s what we’re looking for:
- A positive, energetic personality that translates over phone & email
- Enthusiasm for learning technology to support a IT development team’s needs
- Proactive independent self-starter & work with urgency while maintaining exemplary organizational skills
- Pristine written & verbal communication skills
- A quick learner ready to grasp our systems, processes & procedures
- Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
- Exposure to travel booking software & Salesforce is a plus!
- Experience working in the hospitality industry a plus!
Shift:
- We support our members 7 days a week. This position requires flexibility; including nights, weekends, and holidays. Please don’t apply if this is not appealing to you
- The shift we have available currently is 12pm-9pm MST with 2 consecutive days off
- We have multiple shifts for this role that just aren’t available currently. Pending your performance as you progress throughout your career as an MS Associate, you’ll gain flexibility in adjusting this to your preferable days & times. We are actively hiring for roles that incorporate consistent weekend work PM shifts
Remote Opportunities:
- This role is eligible for remote work within the U.S.
Cash compensation:
- The base pay for this role is $20/hour plus the potential to make a monthly bonus.
Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.
As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Competitive base salaries
- Annual performance bonuses
- Stock options for all associates + performance-based stock options
- Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
- 401(k) plan with a match program
- Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
- Paid parental leave and family medical leave
- Hotel discounts through our exclusive platform
- The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.
Title: Customer Service Agent – Merchant Team
Location: Global
Type: Full-time: Remote
Workplace: remote JobDescription:Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Responsibilities:
- As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
- You will escalate issues to your team leader, managers, and other departments as required
- Adhere to the Quality Assurance standards set
- Adhere to and comply with the schedule set by the Team Leader
- Assist in the preparation of other processes as and when assigned/required by the Team Leader
- Display good team working attitude and behavior within the team and other departments in the company
Requirements:
- 2-3 years experience in frontline customer support, preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient, able to operate in a quickly changing environment
- Excellent verbal and written professional English and Russian language skills
- Great at multitasking, prioritizing, and managing time effectively.
- You must have a fast internet connection (5mpbs broadband internet connection at least)
- Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage.
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Working at Binance
Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
Work alongside erse, world-class talent in an environment where learning and growth opportunities are endless
Tackle fast-paced, challenging and unique projects
Work in a truly global organization, with international teams and a flat organizational structure
Competitive salary and benefits
Balance life and work with flexible working hours and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a erse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Location: Guatemala; 100% Remote; Freelance
Discover high-quality remote contracting opportunities in Guatemala with Omni! Work from home with flexible schedules, partner with top US brands, and earn an excellent income. Join us today to start your journey to success and experience the convenience of working from home. Apply now and let us help you achieve your career goals!
Looking for a dependable and flexible customer service work opportunity in Guatemala with exceptional companies? Discover high-quality remote contracting opportunities in Guatemala with Omni! Earn an excellent income from the comfort of your own home while working with top US-based brands.
As an independent contractor with Omni, you’ll provide exceptional customer service to Fortune 500 companies and have the flexibility to work on your own schedule. Our supportive community empowers you to succeed and grow while recognizing the importance of relationships and personal development.
Join us today to start your fulfilling career in Guatemala! Apply now to be your own boss and enjoy the gig life:
Set your own schedule. Get paid. Enjoy the Freelance life.
🏡 Work from home
🚗 No hassles of commuting
📆 Schedule your own hours
🙌 Work when it’s convenient for you
🏭 Gain experience in different industries
💵 High pay rates
As a contractor with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs. We prioritize providing excellent customer service and empowering our contractors to succeed in their roles.
Schedule:
🤙 Flexible work schedule options available
⏰ Majority of work hours are during weekdays and daytime
🗓️ Opportunity to create a work schedule that works best for you
Earnings & Revenue:
💵 Contract earnings vary by client, with competitive rates typically ranging from $4 to $6 USD per hour
📞 Pay is determined by your phone call status when assisting customers
🤑 Additional incentives available based on client and performance metrics.
Required Skills for Successful Contractors:
💬 Exceptional written and verbal communication skills
✅ Proven track record in customer service and delivering outstanding customer care
🧐 Keen attention to detail with strong problem-solving skills
🤗 Friendly, empathetic tone, and professional demeanor
🙌 Self-motivated, proactive, and resourceful mindset
👩💻 Proficient in using technology, including computer applications and software.
Important Information
Technology & Equipment Requirements:
🚪 Quiet and secure work environment during working hours
💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
🎧 Wired USB headset with microphone for clear communication
💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
👾 Valid and up-to-date antivirus software installed
🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
🤫 Quiet, uninterrupted space
⌨️ Organized desk area
We are able to work with contractors residing in Guatemala.
Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
Location: US Locations Only; 100% Remote; Freelance
This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.
Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.
Overview
Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.
You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.
Schedule:
🤙 Flexible work schedule options available
⏰ Majority of work hours are during weekdays and daytime
🗓️ Opportunity to create a work schedule that works best for you
Earnings & Revenue:
💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour
📞 Pay is determined by your phone call status when assisting customers
🤑 Additional incentives available based on client and performance metrics.
Required Skills for Successful Contractors:
💬 Exceptional written and verbal communication skills
✅ Proven track record in customer service and delivering outstanding customer care
🧐 Keen attention to detail with strong problem-solving skills
🤗 Friendly, empathetic tone, and professional demeanor
🙌 Self-motivated, proactive, and resourceful mindset
👩💻 Proficient in using technology, including computer applications and software.
Important Information
Technology & Equipment Requirements:
🚪 Quiet and secure work environment during working hours
💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
🎧 Wired USB headset with microphone for clear communication
💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
👾 Valid and up-to-date antivirus software installed
🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
🤫 Quiet, uninterrupted space
⌨️ Organized desk area
We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.
We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.
Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
Location: US Locations Only
Location: Philippines; 100% Remote; Freelance
Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete.
Overview
Schedule:
🤙 Flexible work schedule options available
🗓️ Opportunity to create a work schedule that works best for you up to 40 hours per week
Earnings & Revenue:
💵 Contract earnings vary by client, with competitive rates ranging from $3-$4 per hour based on work performed.
Required Skills for Successful Contractors:
💬 Exceptional written and verbal communication skills
🧐 Keen attention to detail with strong problem-solving skills
🙌 Self-motivated, proactive, and resourceful mindset
👩💻 Proficient in using technology, including computer applications and software.
Important Information
Technology & Equipment Requirements:
💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
👾 Valid and up-to-date antivirus software installed
🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
🤫 Quiet, uninterrupted space
⌨️ Organized desk area
Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
We are open to partnering with contractors in all locations around the Philippines. If you want to work remotely, from home, apply today!
Title: Healthcare Customer Service Representative
Location: Work From Home, United States
Type: Full Time
Workplace: remote JobDescription:We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
Salary: $15/hr
Type of Contract: Full-Time Employment
Work Set Up: Permanent Remote
Equipment Provision: Bring-Your-Own-Device (BYOD)
Schedule: 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )
What does a day in the life of a Healthcare Customer Service Representative look like?
- Responsible for handling enrollment, benefits, and claims calls
- Must be able to understand and empathize with customer needs
- Must be able to resolve customer issues in a timely and efficient manner
- Must have strong customer service skills
- Must be inquisitive and have strong problem solving skills
- Responds promptly and professionally to customer inquiries via phone, email, or chat
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned
What are the required qualifications of a Healthcare Customer Service Representative?
- Must have high school diploma or equivalent
- Previous experience in a customer service role
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
- HIPAA knowledge
Having these qualifications are helpful, but not required
- Medical or medical insurance background preferred
- Call center experience handling healthcare accounts is a plus
Ninja Perks and Benefits
Competitive compensation
Medical, dental and vision insurance
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Salary: $15 – $15 an hour
Location: AR, AZ, FL, GA, IL, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, and WI; 100 % Remote
Seasonal Technical Customer Service Representative – Remote
VIPdesk Connect is a certified B-Corp, a women-owned US-based corporation, and a Best Workplace winner committed to delivering “more human” customer service. Our core values are central to how we do business and we have partnered with some of the world’s best iconic brands to provide virtual customer service solutions and provide an elevated customer experience.
The Seasonal Technical Customer Service Representative is responsible for providing an authentic, world-class customer experience for our clients’ customers via phone, email, and chat with the phone as the primary focus and channel. Your role is to handle customer care and technical support for a company focused on parenting and infant wellbeing. This includes providing services on their intelligent products and applications on iOS and Android platforms, providing information on products and offerings, processing purchase requests, sharing relevant policies, and managing escalated issues to resolution utilizing a variety of resources, tools, and information to navigate customer accounts, research, and review policies.
This remote position is a seasonal role working through the end of March 2024.
What You’ll Do
- Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, and email with phone as the primary focus and channel
- Create positive customer touchpoints via phone, chat, e-mail, and SMS using a friendly, respectful, and professional tone while exhibiting genuine empathy
- Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices and guidelines
- Assist with device installation, app setup, and configuration
- Conduct initial troubleshooting and technical assistance to customers, resolving basic technical issues, including network connectivity and device configuration, and escalating complex problems to higher support levels when necessary
- Attend training and meetings as required to stay up to date with current information about the brand, products, services, processes, and policies
- Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, and productivity
- Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote ersity and inclusion in the workplace.
What You’ll Need
- 1+ years of demonstrated experience and success in customer service
- High School diploma or equivalent
- Technical proficiency in problem-solving and troubleshooting; has working knowledge of desktop platforms and mobile devices and the ability to learn new technology quickly
- Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics
- Polite, friendly, and courteous demeanor in all direct interactions
- Respond positively to change, accept coaching and feedback, embrace and use new learning to accomplish complex or difficult challenges
- Attention to detail and commitment to meeting quality standards
- Able to accurately document customer interaction
- A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
- To be considered, you must reside in one of these states: AR, AZ, FL, GA, IL, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, and WI
Preferred Qualifications
- Experience in a virtual contact center environment
- Experience with troubleshooting apps on both iOS and Android platforms preferred
- Working knowledge of customer service ticketing systems (i.e., Zendesk, Talkdesk)
Training & Shift Requirements
Virtual training will be held January 23 – February 2, 2024 from 12:00 PM – 8:00 PM ET, Monday – Friday. Training is paid.
After successfully completing training, assigned shifts will be scheduled between Monday – Friday from 10:00 AM ET to 10:00 PM ET and may require working one weekend shift per week. The schedule may change based on business needs.
Compensation & Benefits
$15.00 per hour for a Technical Customer Service Representative, Level 1. Compensation will be in accordance with applicable local or state minimum wage regulations, which may exceed $15.00 per hour in certain locations.
Who We Are
At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.
VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of ersity, equity, and inclusion. Our inidual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified iniduals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V
Title: Senior Customer Service Representative
Location: USA-
_What Customer Service Operations contributes to Cardinal Health_
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution\.
Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem\-solving, research and problem/dispute resolution\.
**Shift:** Monday\-Friday8:30am\-5:00pm EST
**Remote Details:** You will work from home, full\-time\.
_As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities\. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date\. You will be required to have a dedicated, quiet, private, distraction free environment with access to high\-speed internet\._
Responsibilities
- Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
- Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
- Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
- Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
- Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
- Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
- Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
- Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
- Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
- Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
- Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
- Redirects customers to applicable in-house resources as necessary.
- Supports general post-sales issues resolutions as necessary.
Qualifications
- 3-6 years of experience preferred
- High School Diploma, GED or technical certification in related field or equivalent experience preferred
- Experience with medical billing preferred
- Experience with insurance verification preferred
What is expected of you and others at this level
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
Anticipated salary range: $17.60/hr – $25.19/hr
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPa y
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 02 /18/2024 *if interested in opportunity, please submit application as soon as possible.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities
We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, erse perspectives and innovative digital solutions, we build connections across the continuum of care.
With 50 years of experience, approximately 44,000 employees and operations in more than 30 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.
On Thursday, Jan. 7, 2021, we celebrated the day our founder, Bob Walter, had the vision to start a business that became known as Cardinal Health.
One of the most important ways we celebrated was by giving back to the communities where we live and work. 2021 was a “Year of Service” for all Cardinal Health employees around the world.
View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Updated almost 2 years ago
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