Title: Application Performance Engineer, Senior Principal

Location: Santa Clara

Department: S&M - Product

Job Description:

At d-Matrix, we are focused on unleashing the potential of generative AI to power the transformation of technology. We are at the forefront of software and hardware innovation, pushing the boundaries of what is possible. Our culture is one of respect and collaboration.

We value humility and believe in direct communication. Our team is inclusive, and our differing perspectives allow for better solutions. We are seeking iniduals passionate about tackling challenges and are driven by execution.  Ready to come find your playground? Together, we can help shape the endless possibilities of AI. 

Location:

Hybrid, working onsite at our Santa Clara, CA headquarters 3 days per week.

Application Performance Engineer – Senior Principal

d-Matrix is seeking senior engineers who are obsessed with performance analysis and optimization to extract the best inference performance on our hardware. The ideal candidate will be comfortable working across all layers of the hardware and software stack, from the architecture to compilers, kernels and frameworks.  This is a deeply technical, cross-functional role where you will work with external developers, researchers and engineers using our products and collaborate closely with internal R&D and product teams.  

What You Will Do:

1. Provide expert guidance and support to customers with workload performance analysis, debugging, profiling, and implementing optimizations on d-Matrix hardware and software

2. Develop tools and technical collaterals (developer guides and other supporting materials) to simplify user experience with workload analysis and optimization

3. Profile and analyze existing and emerging workloads on simulators and state-of-the-art hardware. 

4. Benchmark performance for generative AI model inference on state-of-the-art hardware and software platforms

5. Profile and analyze workloads in potential new product areas to help guide roadmap decisions

What You Will Bring:

1. Engineering degree in Electrical Engineering, Computer Engineering, Computer Science, or related field, with 10+ years of relevant experience in AI/ML hardware, software and infrastructure. Strong background in deep learning and neural networks, in particular generative AI and Academic experience in computer architecture, hardware software co-design, performance modeling

2. Proven experience analyzing and tuning inference performance on GPUs.

3. Experience with processor and system-level performance modeling.

4. Experience with common deep learning software packages like PyTorch, vLLM, etc. as well as understanding of model compilation and execution stack.  

5. Experience with OpenAI Triton and/or CUDA.

6. Strong programming skills in C++, Python.  

7. Excellent communication and presentation skills

8. Experience in customer engineering and field support for enterprise-level AI and datacenter products, with a focus on AI/ML software and generative AI inference, preferred.

Equal Opportunity Employment Policy

d-Matrix is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

d-Matrix does not accept resumes or candidate submissions from external agencies. We appreciate the interest and effort of recruitment firms, but we kindly request that inidual interested in opportunities with d-Matrix apply directly through our official channels. This approach allows us to streamline our hiring processes and maintain a consistent and fair evaluation of al applicants. Thank you for your understanding and cooperation.

Title: Technical Lead, Implementation Engineer (Bilingual Spanish/English - Remote)

Location: Remote USA

time type

Full time

Job Description:

When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.

WHO WE ARE

Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium’s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries.  We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.  We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.  

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation.  Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms 

• 2025 TrustRadius Award Winner: Buyer’s Choice

• 2024 Invoca Partner Collaboration Award

• 2024 G2 Leader in Tag Management & Enterprise Data Governance

• Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)

• Named on Destination CRM’s 2024 Top 100 Technologies List for Sales

• Named on the 2024 Best and Brightest in the Nation list

• BuiltIn’s 2024 Best Place to Work

WHAT WE ARE LOOKING FOR

Tealium is seeking a Technical Lead, Implementation Engineer that is bilingual in Spanish and English.  As part of our Professional Services team, you will play a critical role in helping customers unlock value from Tealium’s product suite. This hybrid role combines hands-on technical implementation, strategic consulting, and solution architecture, giving you the opportunity to act as a trusted advisor to customers throughout their onboarding and ongoing lifecycle.

You will regularly engage with customers, building strong relationships and driving adoption of Tealium’s solutions. Success in this role requires strong communication skills, strategic thinking, and hands-on technical expertise. 

This role offers the opportunity to work with leading global brands, expand your expertise across Tealium’s product ecosystem, and grow within a collaborative, high-performing Professional Services team. 

YOUR DAY TO DAY

• Lead the technical configuration, deployment, and validation of Tealium (iQ, AudienceStream, EventStream, DataAccess, Insights and all other products) for customers.

• During implementation and project delivery, maintain a regular onsite presence to ensure visibility and engagement with customers.

• Write and debug performant, scalable JavaScript for tag management, data layer enrichment and server-side functions

• Troubleshoot front-end issues including JavaScript tags, APIs, mobile SDKs, and network-level data discrepancies.

• Implement best-practice data strategies for event tracking, user identity resolution, customer data visualisations, segmentation building, and audience activation.

• Develop custom attributes and features for customers that generate robust visitor profiles that can be used for complex segmentation, advanced modeling, and AI training.

• Integrate Tealium with marketing and analytics tools for activation such as Google Suite(GA4, SA360, Ads), Adobe Suite(Analytics, Target, Experience Manager), Meta,Salesforce Suite(Marketing Cloud, CRM), Snowflake, DataBricks etc.

• Consult on the data sources that send data into Tealium across the Customer’s multiple real-time engagement and data storage software including websites, mobile apps, data warehouses, call centers, etc, and set up inbound connections or workflows to pull data from these.

Solution Consulting & Strategy

• Collaborate with customers to translate business objectives into data strategy and solution design.

• Guide clients on customer data architecture, tag governance, and privacy-compliant data capture.

• Have a regular onsite presence on a recurring basis with these customers.

• Contribute to strategic planning sessions and workshops with client teams.

• Identify opportunities for expansion and future value across the Tealium product suite.

• Stay informed on the evolving role of AI in the Martech ecosystem, and support customers in preparing data infrastructure that enables AI-driven personalisation, insights, and automation.

Cross-Regional Collaboration

• Operate with autonomy, and proactivity supporting customers in your region, while coordinating closely with the in-region team for training, escalations, and internal planning.

• Maintain clear, consistent communication via project management tools (e.g. Jira, Confluence) and remote collaboration tools (e.g. Zoom, Slack).

• Represent Tealium with cultural sensitivity and professionalism across erse stakeholders in your region.

Internal Enablement & Contribution

• Contribute to internal and customer-facing knowledge bases, playbooks, and documentation.

• Share insights and learnings from customer projects to improve internal tooling, processes, and delivery methodology.

• Participate in peer reviews, team stand-ups, and cross-functional projects within the broader Professional Services and Solutions Engineering teams.

WHAT YOU BRING TO TEALIUM

• 5+ years’ experience in a client-facing, technical implementation, solutions engineering, or Martech consulting role.

• Proficiency in JavaScript, HTML, CSS, and web debugging tools (Postman, Chrome DevTools, Proxies (Charles/Fiddler), etc.).

• Bilingual in Spanish and English, with the ability to communicate effectively in both written and spoken form.

• Ability to travel within the LATAM region as needed to support customers and business operations.

• Strong understanding of data layers, tag management systems, and event-based architecture.

• Experience with digital marketing and analytics platforms: Adobe Analytics, GA4, Google Tag Manager and Amplitude, etc.

• Experience with Journey Orchestration, Marketing Orchestration tools, e.g. SFMC, Braze, AEP, Bloomreach and MoEngage.

• Familiarity with REST APIs, server-side tracking, mobile SDKs, and data enrichment concepts.

• Exposure to privacy regulations (e.g. GDPR, CCPA) and consent management platforms.

• Experience working with data warehouses, SQL, or BI platforms is a plus.

• Experience working with dashboarding and data visualization platforms (e.g. Amazon Quicksight)

• Excellent communication skills — fluent in English, both written and verbal.

• Autonomous and self-motivated, especially when working remotely across time zones.

• Degree in Computer Science, Engineering, or related field preferred.

NICE TO HAVE

• 1 to 2 years experience with Tealium’s full product suite (iQ, AudienceStream, EventStream, DataAccess).

• Exposure to CDPs, customer journey orchestration, or personalisation use cases.

WAGE TRANSPARENCY

In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.

The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following:

• Employees are eligible to receive an annual bonus and stock options. 

• Employees and their families are eligible for medical, dental, vision,  life, and disability insurance. 

• Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.

• Employees are eligible for flexible paid time-off and extended paid parental leave. 

• We offer 11 paid holidays annually 

• We offer 15 hours of paid work time for volunteer activities and programs. 

• Our sick leave accrual is the following for our employees:

  • Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.

  • Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.

  • Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.

An overview of our benefits and perks can be found on our careers page.  Additional details regarding the benefits package will be provided during your interview process.  

Compensation Range- $115,000 - $135,000 Base + Variable + Equity

#LI-KK1

#LI-Remote

WHY YOU WANT TO WORK HERE

At Tealium,  we don’t just offer the ordinary, we provide the extraordinary: 

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to ersity, equity and inclusion is grounded in our mosaic of erse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants 
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs

Collectively, we contribute our inidual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified iniduals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

The highly relevant and differentiated positioning of Tealium’s solutions makes this a unique and rewarding career opportunity.

Title: Partner Success Associate

Location: Arlington, Virginia, United States

Job Description: Description

About Speak4

Speak4 is a technology start-up that makes it simple for organizations to empower their supporters to speak up for the causes they believe in via an innovative frictionless digital advocacy platform. Speak4 was created by a team of experienced marketers, skilled technologists and award-winning digital strategists who wanted a better tool to help organizations mobilize grassroots support online.

What You’ll Do

As our Partner Success Associate, you’ll be the first line of support for our partners. You’ll respond to inbound tickets, troubleshoot technical issues, and help ensure partners feel confident using Speak4’s platform. This is an entry-level position with lots of room to grow.

Your day-to-day might include:

• Responding to partner support tickets via email, phone calls and video chats in a timely and friendly manner
• Running onboarding meetings for new partners
• Troubleshooting common technical issues and guiding users through solutions
• Escalating complex bugs or edge cases to our product and engineering team
• Documenting solutions in our internal knowledge base
• Identifying trends in support requests and suggesting improvements
• Assisting with onboarding tasks or product setup when needed

Why You’ll Love It Here

You’ll join a mission-driven startup at an exciting stage of growth. Your work will directly help advocacy organizations and changemakers amplify their voices. You’ll also get:

• A team that actually lives its values
• Mentorship and growth opportunities
• A front-row seat to how high-impact software is built and supported

Requirements

What We're Looking For

Prior experience in SaaS, support or agency would be preferred but not necessary to apply. We're looking for someone who is:

• A strong written communicator (clear, kind, and professional)
• Tech-savvy and eager to learn how web tools work behind the scenes
• Curious and resourceful when solving problems
• Detail-oriented and organized, even in a fast-paced environment
• Has an interest in politics, government and public affairs work

Bonus if you have:

• Experience using a ticketing system (e.g., Zendesk, HelpScout, Intercom)
• Familiarity with basic HTML or CMS tools
• Familiarity with AI tools
• Worked in a customer-facing or service role before

Benefits

We offer competitive compensation with an opportunity for a year-end bonus. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave. In addition, we have a hybrid work environment.

Speak4 is an Equal Employment Opportunity (EEO) employer.

Title: Associate Partner Manager

Location: United States

Department: Partnerships & Accounts

Full Time - Remote 

Remote

Job Description:

​Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we’ll deliver success:

As Shippo continues to scale its partner ecosystem, we need to ensure that our smaller but high-potential partners (i.e. the “long tail” of our portfolio) receive proactive, thoughtful support. 

The Associate Partner Manager (APM) role is designed to nurture and grow these emerging partnerships, ensuring they feel supported, connected, and strategically guided as they scale. This role bridges the gap between operational excellence, organization, strong external facing skillsets and to ensure that Shippo’s tools, programs, and support are helping these SMB partners thrive.

By managing a wide portfolio efficiently and staying organized across many moving parts, the APM helps Shippo:

- Build a strong foundation of future strategic partners.

- Surface new “hidden gems” that could become category leaders.

- Strengthen our reputation as a responsive, growth-oriented partner to businesses of all sizes.

Shipping & Handling Responsibilities:

• • Provide high-quality partner support through excellent communication, research, and problem-solving for a large book of SMB’ partners that span a variety of different verticals.
  • Coordinate with internal teams (product, marketing, carrier operations, support) to resolve partner issues and execute on partner requests.
  • Maintain organized records of partner touchpoints, deliverables, and commitments across a large partner portfolio.
  • Identify marketing and promotional opportunities.
  • Engage with partners to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life.
  • Serve as an expert consultant to our partners; engage cross-functionally to drive your partner’s businesses and build effective relationships with partner stakeholders.
  • Drive contract renewals and upsell efforts by preparing materials, analyzing data, and helping identify potential growth opportunities.

Your shipping requirements:

Nice to have:

• 2–4 years of experience in account management, customer success or partner management, preferably working with small to mid-sized businesses in eCommerce, logistics, shipping, or SaaS.
• Strong organizational and time management skills; able to prioritize effectively and complete tasks reliably.
• Demonstrated problem-solving ability: can identify issues independently and take initiative to resolve or escalate.
• Comfortable working with data and tools to track metrics or identify trends.
• Basic familiarity with APIs or technical systems, and interest in deepening knowledge about marketplaces, 3PLs, ecommerce platforms and order management solutions.
• Clear, professional communicator with the ability to lead and take calls with executive level stakeholders at partner companies.
• Team player with a customer-centric mindset and interest in building domain expertise.
• Exposure to the logistics, parcel ecosystem.
• Experience supporting partner ecosystems, vendor management, or operational workflows.
• Familiarity with performance monitoring tools, issue tracking systems, or CRM platforms.
• Previous experience in a startup or fast-paced environment with a collaborative culture.

What's in the Shippo Package? (for US Only):

• • Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
  • Take-as-much-as-you-need vacation policy & flexible working 
  • One week-long company wide winter shutdown 
  • 3 Volunteer Days Off (VTOs)
  • WFH stipend to set up your home office
  • Charity donation match up to $100
  • Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an inidual learning stipend for your personal and focused growth
  • Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

$88,000 - $119,000 a year

Our Compensation _Ship_policy:

We believe compensation is a custom experience and are committed to fair and equitable compensation practices. The standard OTE (base + variable pay) range for this role is min is $88k to a max $119k annual salary. We tend to anchor our pay in the middle of this range ($103k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified iniduals are encouraged to apply.

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.For locations outside of the US and Ireland, the employment contracts are powered by Remote.com. What we want to emphasize is that you can be successful at Shippo regardless of location.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Pampangan Interpreter

Location: United States (Remote)

Job Description:

LanguageLine Solutions is Hiring!

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. Even better, you can do this while working from your own home.

LanguageLine has been certified as a Great Place to Work, and is regularly listed as one of America’s top work-from-home employers.

Our interpreters serve clients across numerous industries, including health care, 911, first responders, education, government agencies, and all walks of business.

As an interpreter, you will receive training that is the best in the industry. We’ll ensure that you learn new skills while further developing your skillset. We provide numerous opportunities for advancement. You’ll be in a certified ASTM and ISO environment. You'll also be supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.

Join our team now!

Job Description

Work at Home Bilingual Pampangan-English Phone Interpreter

Job Title: Pampangan Interpreter

Location: Work at Home position in United States

Position: Phone Interpreter

Pay: $0.75 - $0.90 per minute. Actual per minute rates are dependent on the time of day or night when calls are taken and the level of interpretation as defined by LanguageLine Solutions.

We Offer:

• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and erse work environment.

Position Overview:

The Pampangan Telephone Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Pampangan and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.  

The interpreter processes information quickly, concisely and recognizes sensitive cultural differences.  The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices. The interpreting sessions may involve simple or complex, technical or non-technical subjects.

This position does not involve written translation however translators and other skilled linguists are encouraged to apply. The Interpreters translate verbally.

**This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.** 

Essential Job Functions

• Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout the interpreting sessions at all times.
• Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
• Demonstrate commitment to cultural sensitivity and working in a erse environment.
• **Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or may, at times experience high call volumes. The interpreter must have the ability to provide the required, company standards of service within this dynamic environment. **

Qualifications

• Fluency in Pampangan and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
• Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
• Must be at least 18 years of age.
• Legally authorized to work in the United States
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
• High school diploma or equivalent.
• Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.
• Ability to read and write the requested languages - highly preferred.

**Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required**

Technical Requirements:

• Dedicated personal device for business purposes.
  • Desktop / Laptop Computers with any of the following Operating Systems: Windows, MacOS, or ChromeOS.
  • Tablets (iPadOS or Android) are acceptable.
  • Smartphones (iOS or Android) are also acceptable.
• Restricted brands:
  • Kaspersky products.
  • Huawei hardware.
• High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms.
• Must have access to a quiet space free from background noise or distraction.

Physical Requirements:

• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
• Must be able to operate company provided software and systems to perform all aspects of the job. 
• Must have sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels; i.e. computer, audio, telephone.

OPEN UNTIL FILLED --- EEO/AA

LLS is an equal opportunity employer, meaning that employment opportunities are made and offered to iniduals without regard to race, color, religion, sex, national origin, or any other characteristic protected by federal or state law or local ordinance.  LLS will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.  Should you require accommodations to complete this application and/or the interview process, please let us know immediately.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Title: Federal Customer Success Executive

Location: Phoenix, Arizona, United States

Hybrid

Job Description:

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out erse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact 

The Federal Customer Success Executive owns the post-deployment experience between Axon and our Federal Customers, driving value realization and return on the client’s investment. Successful Customer Success Executives are technology-savvy iniduals that partner with our customers and demonstrate how our products improve their daily workflows by adoption of Axon Evidence features.

Location: Hybrid - Remote: Preference would be Washington, DC, but anywhere in the United States

• Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies and DoD
• Conduct regular Program Reviews discussing strategic projects, monthly release notes and product adoption
• Develop a deep understanding of Axon’s product line and customer workflows to ensure alignment with customer needs
• Learn and share industry best practices in order to solve customer needs
• Work with Axon’s cross-functional teams such as Product Management, Support Engineers and Program Management to be the internal voice of the customer.
• Have high availability to assist with customers, including after business hours as needed.
• Managed projects involving your customers as needed, providing feedback and updates to both internal and external stakeholders.
• Manage Success Planning in Gainsight, with familiarity of Salesforce, JIRA and many other internal software platforms.

What You Bring

• Bachelor's degree or equivalent experience
• 3+ years’ experience in a customer-facing role
• Proven track record of successfully building and nurturing Federal agency customer relationships
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 86,250 in the lowest geographic market and USD 138,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building erse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values ersity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Customer Care Specialist ( Egypt)

Location Remote

Employment Type Full time

Location Type Remote

Department Customer Care

OverviewApplication

We power people’s progress.

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.

So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters.

Our impact in one sentence:

To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.

At least 5 reasons to join our Customer Support Squad

• Our international team is constantly growing, and now you can join +100 bright specialists among 8 teams, empowered by experienced managers from world top-notch companies (Booking, Uber).

• Flexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you’ll have a monthly rotating schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest.

• To make your professional development more efficient, our trainers will support you not only through the onboarding but also after, with additional support to set you up for success.

• No calls—only written communication via chats, emails, and social.

• We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you.

What you'll be doing

• Answer customers’ questions and resolving any issues that they may be facing;

• Identify problem areas and flagging them to the concerned team;

• Ensure customer satisfaction, and work on collecting and tracking user's feedback;

• Work closely with the product teams to resolve issues and share customer feedback;

What you need to succeed

• Previous experience providing support through live chats

• Fluency in English

• Strong technical and analytical skills;

• Ability to provide proactive and innovative solutions;

• Outstanding written and verbal skills;

• Ability to understand customer's needs;

• Ability to work in teams;

• A customer-centric, empathetic mindset with excellent listening skills;

• An ability to focus on what counts, creating simple solutions to deliver fast results;

• A passion for learning and desire for self-improvement.

• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD

• Internet connection of at least 30mbs

Our recruitment process at Preply:

We want your recruitment experience with us to be as smooth and enjoyable as possible! Here’s what to expect:

• Introductory Video Call: This is a quick, friendly video interview step for us to get to know you a bit better. You will have to record you answering some questions and a short writing assessment that will allow us to know more about your background, experience, and your motivation.

• Meet with Our Talent Acquisition Team: In this stage, you'll have a deeper conversation with one of our Talent Acquisition specialists. We'll share more details about the role, the company, and our culture. This is also the time to go over things like salary and other important details and to solve any questions you may have!

• Technical Interview with the CS Team Lead: The final step is a technical interview with one of our CS Team Leads. Don’t worry—this is where we’ll e into your skills and see how they align with the job, making sure you’re set up for success.

Each stage is designed to help us learn more about you, while giving you insights into what it’s like to work with us. We’ll keep you updated every step of the way!

Our Principles

• Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.

• We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.

• Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.

• Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.

• Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.

• Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.

• Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.

• Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build erse and high-performing teams that can make a real difference.

• Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.

• One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Title: Customer Experience Specialist - EU

Location: Manila

Type: Contractor

Workplace: remote

Category: Customer Experience

Job Description:

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  

We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.

How you will achieve success:

• Communicate directly with our customers via phone and email. 
• Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Drive innovative and creative solutions to protect revenue. 
• Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
• Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.

What experiences will help you in this role:

• Critical thinking without losing sight of the details.
• Accepting open feedback and accountability.
• Ability to multitask and prioritize effectively.
• Accuracy in typing.
• Proven track record of effective time management skills.

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

•  4th generation or higher, at least Intel i3 or equivalent processor;
•  at least 4GB RAM;
•  Windows 10 and above or MAC OSX operating system 
•  You are required to provide your own dual monitors

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

#LI-Remote

Customer Service Coordinator remote in East Hanover, NJ area

Job ID  249334

Service line  GWS Segment

Role type  Full-time

Areas of Interest Customer Service

Location(s) East Hanover - New Jersey - United States of America

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions.

Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

About the role

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve related facilities follow-ups.

This is mostly a remote role with the ability to commute into the East Hanover, New Jersey site as needed.

What you’ll do

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
• Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
• Responds to customer inquires and concerns. Follows up with customers to ensure customer's satisfaction.
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
• Contacts customer for additional information and communicating the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for completion by vendors.
• May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
• Provides informal assistance such as technical mentorship and/or training to co-workers.
• Other duties may be assigned.

What you’ll need

• High school graduate or equivalent experience or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
• Strong ability to convey information clearly and familiarity with computer use.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training and experience.

The compensation range is about $24-$25/hr based on experience.

The compensation offered to a successful candidate will depend on the candidate’s skills, qualifications and experience.

Call Center Representative

Remote

Veterinary Care Coordinators

Full time

United States

OverviewApplication

Description

Join Lap of Love as a Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a erse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services.

As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

• Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/ remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
• Meet all productivity, quality, and performance standards
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
• Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

• Experience working in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
• Previous experience in a work-from-home environment or working with minimal peer interactions
• High attention to detail and ability to adapt to new processes
• Expected to be present for work, on time, every day for the entire duration of their shift
• Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.

Physical Job Requirements:

• Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
• Ability to lift up to 15 pounds

Schedule

• Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
• Schedule includes nights/weekends/holidays
• Must attend mandatory 4-week intensive training program at the beginning of employment

Benefits

• Medical Insurance Plans with 100% employee funded HSA option available
• Dental and Vision Insurance Plans
• Company Funded Wellness Resources (Mental, Financial, and Physical)
• Life Insurance (Basic, Voluntary, and AD&D)
• Long Term and Short Term Disability Insurance
• Retirement Plan (Traditional 401k with 3% match & Roth 401k)
• Generous Paid Time Off
• Generous Paid Parental Leave
• Bereavement Leave
• Training & Development
• Pet Insurance
• Remote Work From Home

Compensation

• This position is hourly non-exempt and is eligible for overtime
• Hourly pay starts at $16.00 per hour

Client Service Representative

Job Details

Job Location

Allied Benefit Systems - CHICAGO, IL

Remote Type

Fully Remote

Position Type

Full Time

Salary Range

$23.00 - $24.00 Hourly

Job Category

Account Management & Client Services

Description

POSITION SUMMARY

Provide the highest level of service to our Clients via Brokers and/or HR representatives.

ESSENTIAL FUNCTIONS:Act as the liaison between the client/broker and Allied Executives and Departments as it relates to Allied Advocate claims.

• Provide communication to clients and brokers regarding claim issue resolution.
• Troubleshoot, identify and improve internal processes with various Allied departments.
• Keep records of member and provider interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess need for negotiation on balance due issues.
• Work with other departments (Account Management, Client Services, Customer Service) as needed to resolve member issues.
• Meet and sustain productivity and quality metrics determined by management.
• Provides proactive outreach to clients to gain feedback on improved services.
• Performs other duties as assigned.

EDUCATION

• High School diploma or equivalent required.
• Bachelor’s degree preferred.

EXPERIENCE & SKILLS

• 1 or more year of medical claims experience required.
• Customer service experience required.
• Medical benefit insurance knowledge preferred.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

POSITION COMPETENCIES

• Job Knowledge

• Time Management

• Accountability

• Communication

• Initiative

• Customer Focus

PHYSICAL DEMANDS

• This is a standard desk role – long periods of sitting and working on a computer are required.

WORK ENVIRONMENT

• Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary.  Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.  All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.  It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

Title: Operations Manager, Customer Service

Location: South Africa

Type: Full-time

Workplace: remote

Category: Fcom Operations

Job Description:

Sporty Group

Partnered with some of the World’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we’re on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content.

Sporty is expanding and we're building the world's go to platform for everyday entertainment.

About the role:

As the Operations Manager, Customer Service at Sporty, you’ll be responsible for owning the customer service strategies for products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to establish clear and measurable goals, ensuring Sporty are delivering the best experience to end users, and continue to improve on existing processes globally.We are passionate about caring for our customers, encouraging excellent communication and time efficiency. We ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.

What you’ll be doing

• Develop, implement, and manage customer service strategies to increase the quality and efficiency of support to our customers as well as nurturing existing processes globally
• Monitor customer feedback to identify areas for improvement measured by customer satisfaction, effectiveness, efficiency and quality
• Recruit, manage, lead, and motivate a team of global managers and customer service professionals, ensuring the team delivers the best support experience to our end users 
• Define and monitor business and process metrics to measure and manage customer service effectiveness including inidual scorecards
• Improve existing processes resulting in increased customer satisfaction and reducing resolution times, correspondence, customer complaints and ensuring the team have the knowledge to effectively handle customer inquiries and complaints 
• Collaborate with cross-functional teams to resolve customer issues, implement process improvements, whilst maximising customer satisfaction and loyalty
• Maintain in-depth working knowledge of the Sporty brands, systems and processes

What you’ll bring

• Fluency in both spoken and written English
• Bachelor’s or Master’s degree in business, marketing, economics, or a related field
• Customer Service Management experience across tech / fintech / gaming industry is an advantage
• Excellent communication, interpersonal, and problem-solving skills
• Strong leadership, motivation, and management skills, with the ability to lead and mentor a team of customer service representatives
• Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in customer service operations
• Demonstrated ability to effectively manage customer feedback and resolve customer issues
• Experience with customer service technology and tools, including CRM and support ticketing systems

What’s In It For You

 Sporty is a remote first company in pursuit of sustainability

 A competitive salary + inidual performance based bonuses every quarter

 20 days annual leave + public holidays

 Our core working hours are 10am-3pm in your local time zone with flexibility outside of this

 South African employment contract

 Referral bonuses & flash bonuses

 Top of the line equipment

 Annual company retreats to provide great internal networking opportunities

Personalised Support

We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.

Your Move

If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

Title: CRM Executive - 12 month FTC

Location: Putney United States

Job Description:

Salary up to: Competitive

This is a hybrid role based in our Putney office 3 days a week.

About the role:

Nando's is on a journey to Create Lasting Happiness, making a difference to the lives of our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders, and suppliers, but most importantly, our customers.

This is an exciting opportunity to join Nandos CRM Team, and support with the development of customer communications which create powerful connections and deliver business growth. The CRM Executive will deliver compelling and engaging content for our CRM channels (email, push and in-app) with a strong focus on test and learn and optimisation of activity.

Key Responsibilities & Expectations:

• Work with the CRM Manager to plan and execute engaging email, push and in-app communications that will drive customer objectives, valuable behaviours, ordering frequency and increase customer retention
• Deliver CRM campaigns and automated communications from briefing through to build and deployment, partnering with the Brand Communications team to produce engaging email copy and designs that meet the brief and objectives
• Support the CRM Specialist to devise and implement activity to grow the Marketable base, increasing opt ins to comms
• Optimise CRM KPIs such as revenue, open rate and click rate through running testing & learning programmes
• Plan and implement campaign communication specific audience segmentation to ensure we deliver relevant and engaging content to the right customers at the right time
• Thoroughly test emails to ensure they are accurate, and our customers have a great experience each time they receive one of our communications
• Uphold excellent communication standards - ensuring all our communications are on brand, generating value, and providing a brilliant experience
• Interpret results to draw conclusions and recommendations for campaign improvement or A/B testing, providing regular campaign & automation reporting to CRM team and wider business.
• Regularly identify trends from other competitors to glean insights on best practices and innovative ideas for communications
• Input into the development of our CRM strategy

Key Stakeholders:

• Loyalty and CRM Team
• Loyalty, CRM, and Nando's ID Product teams
• Wider Customer Team (Digital, Brand communications, Customer Support, Data & Insights)

The candidate should possess / be:

• At least 1-2 year's experience in a CRM role
• A good understanding of general marketing principles with a focus on customer communications through digital channels
• Naturally organised and be able to manage several different projects at once
• Task orientated, comfortable working to tight deadlines and able to prioritise
• Fastidious about detail, with a good instinct for creative design
• A strong communicator and a great collaborator, able to build effective cross-functional relationships
• Interested in digital, loyalty and CRM and aware of emerging trends
• Highly numerate, comfortable working with data and interpreting it to draw conclusions and unlock insights to optimise performance
• Naturally calm under pressure
• A positive, team player - interested in people, empathetic and able to build relationships with a wide variety of stakeholders
• Experience in building emails using tools like Iterable, Braze, Emarsys or Dot Digital is preferred, but not necessary

Our candidate should be looking for:

• An opportunity to join a CRM team that is on an exciting journey to step-change its ability to build brand love and customer value, through innovations in automation and engagement
• An opportunity to grow your marketing and management skills, in a business which takes a human approach and is committed to supporting everyone to reach their potential
• An environment which is fun, relaxed and informal, whilst highly driven and ambitious
• A culture with strong purpose & values, intent on contributing to / driving positive cultural and societal change

#LI-DNI

Title: Staff Mobile Engineer - Grafana Ops - IRM | Germany | Remote

Location: Germany (Remote)

Job Description:

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a full time remote role for candidates in the UK, Sweden, Spain and Germany.

The Opportunity:

The Grafana IRM squad operates a business critical set of services that help Grafana and multiple organizations across the globe respond to incidents. Our mission is “We make it easy to detect, respond, and learn from incidents with minimal toil”. We have three functional squads within our team, frontend, backend and mobile, but our work is usually spread across the three functions.

Our domain is quite large and it is constantly evolving. Our key values are unified experience, automation and integration and Observability Native. We are customer focused and aim to provide an excellent customer experience for efficient usage with a high degree of automation and integration to multiple 3rd party systems that our users can leverage. When we say Observability Native is in our core, we really mean it, we want to highlight the integration of IRM with observability, which enables teams to gain actionable insights and resolve incidents more efficiently. The value is faster and more informed decision making.

Grafana IRM is trusted by major organizations worldwide, monitoring essential medical devices and critical infrastructure. We thrive on collective creativity and erse perspectives, every team member is encouraged to contribute ideas that shape our product into a dependable tool.

What You’ll Be Doing:

• Take an active role in influencing our roadmap and your own career objectives.

• Work with your team to deliver new features, then use the results to iterate and improve.

• Drive projects from initial ideation all the way to operations once it is in the hands of customers.

• Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope.

• Design, build, operate, and maintain Grafana’s mobile Application, owning the reliability, performance, and availability.

• Be a part of your team’s on-call rotations and take ownership of the application you’re running.

• Mentor and support other team members, participate in design discussions and collaborate with the team.

• Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system.

As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must.

What are we looking for in you? 

• You are a motivated self starter with a bias towards action.

• You are customer focused.

• We build everything with our users in mind.

• You have a passion for creating intuitive products that fit customers’ needs.

• Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively.

• Collaboration and communication: The smallest unit we have is a team. You’ll be working with your teammates in a fully remote setup. Good communication skills are a must.

What Makes You a Great Fit:

• Experience with at least one native mobile platform (Android or iOS).

• Strong experience building production Flutter apps, including state management, navigation, asynchronous programming, and architecting maintainable codebases.

• Experience taking mobile features from idea to release in a self-driven way, from clarifying requirements and exploring solutions to building, testing, CI/CD workflows, and shipping updates to the App Store and Google Play

• Comfort integrating mobile apps with backend APIs and cloud services

• Write clean, maintainable, and performant code that is easy for other engineers to understand and extend.

Bonus Points For:

• Been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects).

• Exposure to microservices architecture and distributed systems, or a desire to learn.

• Familiarity with being on-call and performing operations/SRE tasks or with the concept of infrastructure as code.

• Experience contributing to or maintaining open-source projects

Compensation & Rewards:

In Germany, the Base compensation range for this role is €94,000 - €117,500. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.

• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.

• Transparent Communication – Expect open decision-making and regular company-wide updates.

• Innovation-Driven – Autonomy and support to ship great work and try new things.

• Open Source Roots – Built on community-driven values that shape how we work.

• Empowered Teams – High trust, low ego culture that values outcomes over optics.

• Career Growth Pathways – Defined opportunities to grow and develop your career.

• Approachable Leadership – Transparent execs who are involved, visible, and human.

• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.

• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. 

• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and ersity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Title: Senior Solutions Architect | UK | Remote

Location: United Kingdom (Remote)

Job Description:

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

Grafana Labs is looking for a Solution Architect to join our world class Packaged Services team. Our Solutions Architects are responsible for driving customer onboarding and achieving a fast and reliable value realization. Our SAs provide customers with guided training, hands-on implementation support, and targeted business and technical consulting to ensure customers adopt Grafana smoothly and unlock meaningful value quickly.

As a Solutions Architect, you will work with new customers to deliver our packaged services and drive successful adoption of Grafana and related technologies. In this role, you’ll directly implement key components of their observability stack, optimize usage to keep costs low from the start, and help establish a customer Center of Excellence through training and best-practice guidance. When customers fall behind or encounter challenges, you will provide prescriptive technical direction to keep their implementation on track. By leveraging training content, product insights, and prescriptive delivery frameworks, you’ll support customers during the most critical stage of their Grafana journey and ensure they have an exceptional experience with our engagements.

Our Solutions Architects are deeply specialized Professional Services technologists. They bring strong observability fundamentals - understanding why Kubernetes matters, how it integrates with Prometheus, the distinctions between logs and metrics, the “pets vs. cattle” paradigm, and more.

You will thrive in this role if you enjoy staying hands-on at the keyboard, working in the command line, and pairing that technical depth with customer engagement, project management, and structured delivery.

In addition to strong technical expertise, a Solutions Architect must also bring solid project management skills to effectively track and manage the progress of customer initiatives.

As a rapidly expanding program within Grafana Labs, we’re looking for candidates who are scrappy, technical, and self-driven - people who are excited to join a growing company and help shape both our organization and the customer experience!

What You'll Be Doing:

• Provision licenses for new customers 
• Directly implement Grafana products during customer onboarding
• Collaborate with Sales, SEs and Observability Architects to ensure a smooth and seamless knowledge transfer from pre to post sales
• Teach training sessions using our standard content, as well as customized or engagement specific material when needed
• Collaborate with Customer Experience strategy teams to create and manage engaging and useful onboarding documentation, videos, presentation material for customers
• Document and share customer success and intervention stories 
• Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
• Have deep observability expertise in order to implement, train and troubleshoot with our customers.
• Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution
• Work with the team to enhance customer documentation and create internal enablement material
• Effective in understanding business needs and distilling the information into business and technical requirements.
• Comfortable working with business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.
• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
• Be a strong advocate for adherence to standards and best practices.
• Stay current on Grafana Labs, observability, and related technologies.
• You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.
• If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.

What Makes You a Great Fit:

• 3+ years of experience working on deployment teams, using project management techniques.
• Exposure to o11y stack (visualization, alerting, metrics, logs, traces)
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
• Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
• Excellent communication skills to communicate with customers, partners, and internal members.
• Vision to help us take our company to the next level.
• Kubernetes experience
• Linux system administration

Compensation & Rewards:

In the UK, the base salary compensation range for this role is £103,000 - £124,750 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. 
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and ersity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

Title: Contact Center Representative

Location: Edison and Tinton Falls

Job Description:  

• Requisition # 2025-172814
• ShiftDay
• StatusFull Time with Benefits

Overview

Our team members are the heart of what makes us better. 

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Contact Center Representative will handle multi-channel requests in a fast-paced centralized contact center environment, interacting with patients, families and clinical staff to schedule appointments, register patients and handle other medical requests. This role interacts with a erse customer base to assist with questions, concerns or problems with a focus on first contact resolution, providing exceptional customer service, striving to anticipate and meet the needs of HMH consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively to achieve quality and performance standards.

Multiple hybrid positions open in both our Edison and Tinton Falls locations

Hybrid positions with 90% work from home and 10% working onsite after completing the fully onsite training period of approximately 6 weeks at the start of employment and candidates need to be available for the entire duration.

Schedules are created between 7:30am - 7:00pm Monday through Friday as well as Saturdays 8:30am - 12:00pm (rotating basis as needed).

Saturday shift (remote) provides a day off during the week.

Responsibilities

A day in the life of a Contact Center Representative with Hackensack Meridian Health includes:

• Answer incoming calls, emails and chats to accurately schedule, re-schedule, or cancel appointments according to guidelines and established protocols.
• Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required.
• Collaborate with patients, medical practices and various insurance companies to ensure that authorizations are obtained in a timely fashion.
• Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated.
• Utilize current Electronic Health Record (Epic) to perform transactions and accurately and efficiently document and route messages to the appropriate practice.
• Respond to patient portal requests and educates patients on the use and benefits of the patient portal.
• Assists with locating a primary care or specialty provider with appropriate referrals within the health system.
• Collaborates, communicates and coordinates to create a positive patient experience.
• Assists patients with any questions and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.
• Required to meet specific performance metrics of productivity and quality assurance.
• Adheres to all established workflows, scripting, and department call flow.
• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to interact with a variety of customers including patients, practice staff, physicians, colleagues and leaders.
• Performs other job-related duties as required.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1 year of previous experience working in a customer service, customer facing (i.e., retail or hospitality) or call center environment.
• Effective verbal, written and interpersonal communication skills.
• Strong telephone soft skills gained from prior customer/patient experience in a similar role or in a call center environment type role.
• Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact.
• Clear speaking voice.
• Outstanding work ethic and strong adherence to shift schedule (may include overtime and weekend work).

Education, Knowledge, Skills and Abilities Preferred:

•  Associate's or Bachelors degree.
•  1 year of healthcare experience as a Medical assistant or assisting patients in any capacity.
•  2 years of previous experience working in an inbound call center environment.
•  Previous experience using EPIC system.
•  Knowledge of medical terminology, hospital systems, and insurance processes.
•  Bilingual- Spanish.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.

Title: Contact Center Representative - Edison

Location: NJ-Edison

Job Description:

StatusFull Time with Benefits

Overview

Our team members are the heart of what makes us better. 

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Contact Center Representative will handle multi-channel requests in a fast-paced centralized contact center environment, interacting with patients, families and clinical staff to schedule appointments, register patients and handle other medical requests. This role interacts with a erse customer base to assist with questions, concerns or problems with a focus on first contact resolution, providing exceptional customer service, striving to anticipate and meet the needs of HMH consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively to achieve quality and performance standards.

Multiple hybrid positions open in both our Edison and Tinton Falls locations

Hybrid positions with 90% work from home and 10% working onsite after completing the fully onsite training period of approximately 6 weeks at the start of employment and candidates need to be available for the entire duration.

Schedules are created between 7:30am - 7:00pm Monday through Friday as well as Saturdays 8:30am - 12:00pm (rotating basis as needed).

Saturday shift (remote) provides a day off during the week.

Responsibilities

A day in the life of a Contact Center Representative with Hackensack Meridian Health includes:

• Answer incoming calls, emails and chats to accurately schedule, re-schedule, or cancel appointments according to guidelines and established protocols.
• Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required.
• Collaborate with patients, medical practices and various insurance companies to ensure that authorizations are obtained in a timely fashion.
• Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated.
• Utilize current Electronic Health Record (Epic) to perform transactions and accurately and efficiently document and route messages to the appropriate practice.
• Respond to patient portal requests and educates patients on the use and benefits of the patient portal.
• Assists with locating a primary care or specialty provider with appropriate referrals within the health system.
• Collaborates, communicates and coordinates to create a positive patient experience.
• Assists patients with any questions and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.
• Required to meet specific performance metrics of productivity and quality assurance.
• Adheres to all established workflows, scripting, and department call flow.
• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to interact with a variety of customers including patients, practice staff, physicians, colleagues and leaders.
• Performs other job-related duties as required.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1 year of previous experience working in a customer service, customer facing (i.e., retail or hospitality) or call center environment.
• Effective verbal, written and interpersonal communication skills.
• Strong telephone soft skills gained from prior customer/patient experience in a similar role or in a call center environment type role.
• Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact.
• Clear speaking voice.
• Outstanding work ethic and strong adherence to shift schedule (may include overtime and weekend work).

Education, Knowledge, Skills and Abilities Preferred:

•  Associate's or Bachelors degree.
•  1 year of healthcare experience as a Medical assistant or assisting patients in any capacity.
•  2 years of previous experience working in an inbound call center environment.
•  Previous experience using EPIC system.
•  Knowledge of medical terminology, hospital systems, and insurance processes.
•  Bilingual-Spanish

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.

Title:: Senior Claims Specialist

Job Description: Summary of Position

At Falvey Insurance Group, the Senior Claims Specialist plays a critical part in supporting our Transportation & Logistics solution; a comprehensive program that combines legal liability and all-risk cargo coverage into one streamlined offering for logistics providers and their clients. This position is responsible for independently managing complex, high-severity, and hybrid claims across both coverage lines, ensuring accurate, timely, and service-focused resolution for all stakeholders.

Position Functions

The Senior Claims Specialist duties will include:

1. Manage complex transportation and logistics claims across both legal liability and all-risk cargo coverage lines, including high-severity and hybrid scenarios.
2. Interpret and apply policy language to manage the end-to-end handling of claims, analyzing claims data and trends.
3. Work closely with underwriting, legal, and client-facing teams to ensure timely, accurate, and service-focused claim resolution.
4. Apply expertise in cargo and logistics claims, including freight contracts, Incoterms, and detailed coverage interpretation.
5. Contribute to refining and improving internal workflows, documentation, and claims processes
6. Support client engagement and educate clients, brokers, and partners on the Transportation & Logistics program’s coverage structure and claims procedures.

Knowledge, Skills, & Abilities

The Senior Claims Specialist should have an advanced understanding of insurance issues, be customer service oriented, and demonstrate the ability to share knowledge and work effectively in a team environment. The candidate must uphold confidentiality and compliance with all regulatory and internal standards. 

Strong verbal and written communication skills. Ability to interact with all levels of company staff including management, underwriting, marketing and legal departments with a customer service focus on internal and external customers.  Organizational, analytical, and problem-solving skills with the ability to manage and prioritize multiple projects.

Must be able to evaluate coverage decisions for claims based upon the documents, surveyor's investigative reports and applicable marine insurance policy. 

Other Requirements

• A degree or certificate in any related business field or equivalent industry experience.
• 5 years of experience as a Claims Associate, or similar role, is required.
• An active adjuster’s license and non-resident licenses is required. If you do not have one, it will be required to obtain one within a year of employment.
• Also, a willingness to complete continuing education courses in the insurance field.

Physical Requirements

Title: Exercise Specialist

Location: Centreville United States

Part-time

Compensation: USD13 - USD20 - hourly

Job Description:

The Jackson Clinics is a physical therapist-owned outpatient physical therapy group committed to providing a level of care and a patient experience, unlike the "average physical therapy clinic." We provide care for our patients specific to their inidual needs and presentations. We have an innovative treatment model that allows you to truly focus on each patient every visit and for patients to receive more inidualized attention and care. Reach out to learn more about our "Complete Care Initiative," which is intended to help our patients fully recover, not just for the moment but for all the moments to come.

At The Jackson Clinics, we also believe that education makes a difference. That is why our new hire package includes a 2-week new hire orientation program.

• Clinic Name: The Jackson Clinics
• Position: Exercise Specialist
• Employment Type: Part-Time with Benefits (30-39 hours/week)
• Pay Rate: $13-20/hr Depending on Experience

Job Description

We are seeking a driven and energetic Exercise Specialist to join our team of highly skilled clinicians.

Our clinics provide a fast-paced and highly rewarding work environment, in which you can grow, learn.

Our Ideal Candidate:

• We believe in- hiring Exercise Specialists who strive to grow and develop their skills
• Experts who are eager to acquire advanced clinical skills in orthopedics and sports medicine through our Continuing Education courses.
• Exercise Specialists who enjoy our patient-centric model and having ample face time with each patient.

Qualifications

• This position requires excellent customer service interaction with patients, clinicians, and staff
• CSCS/NASM/ACSM/ISSA - required within 1 year of hire
• Experience in personal training
• A degree in Exercise Science and a kinesiology background preferred, but not required
• Prior medical clinic experience preferred but not required. We provide extensive clinical training, including workshops and seminars.
• Ability to multitask
• Strong communication and interpersonal skills
• Ability to build rapport with the patient

Additional Information

Our Exercise Specialists Enjoy the following:

• Competitive compensation
• In-house continued education at no cost
• 401K
• Employee Assistance Program (EAP)
• Get to interact with a great team and support staff, and so much more!

Title: Clinic Assistant

**Location:**Yorkton, SK, Canada

Job Description:

Position #: 9007364

Work Type: Part Time, Onsite

Union: CUPE

Facility: Yorkton Community Services - Broadway St W

City/Town: Yorkton

Department: Primary Care Sites

Type: Part-time temporary

FTE: 0.47

Shift Information: Days, Evenings, Weekends

Hours of Work: 18 shifts of 11.78 hours per 12 weeks

Relief: No

Float: No

Field Hours: No

Salary or Pay Band: Pay Band 9 $21.380 to $22.890 (3 step range)

Travel Required: No

Human Resources Exemption: No

Multi-Site:

• Yes

Education

• Medical Administrative/Clinical Assistant diploma

Competencies

• Intermediate Keyboarding skills
• Organizational skills
• Interpersonal skills
• Intermediate Computer Skills

Knowledge and Abilities

• Ability to work independently

Other Information

• Valid driver's license, where required
• Salary or Pay Band: Pay Band 9 $21.380 to $22.890 (3 step range)

Title: Administrative Support II

Location: Calgary Zone Canada

Job Description:

Your Opportunity:

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Classification: Administrative Support II
• Union: AUPE GSS
• Unit and Program: Patient Food Services
• Primary Location: Peter Lougheed Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.77
• Temporary Employee Class: Temporary Part Time
• Date Available: 29-DEC-2025
• Temporary End Date: 31-MAR-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 6
• Shifts per cycle: 23
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $21.30
• Maximum Salary: $25.89
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Advanced skills and experience with CBord software required. Comprehensive knowledge of EPIC software required. Training in EPIC view only required. Experienced and skilled in Formula Calculator software required. Minimum 1 year experience in a healthcare food service environment required. Advanced knowledge of therapeutic diets & restrictions required. Minimum 1 year of customer experience required. Ability to bend, carry, and lift items up to 50 lbs. and push, pull carts up to 250 lbs. without assistance required. Type at a minimum of 45 wpm required. Required to sit for long periods of sedentary work and ability to work with both hands repetitively. Advanced knowledge of Microsoft Office Suite applications required.

Preferred Qualifications:

Experience as a Diet Clerk/Admin 2 in Patient Food Services for a minimum of 2 years. Post-secondary education in Administrative Assistant/clerical education in a related field as asset.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

**Healthy Albertans. Healthy

Communities. Together.**

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the ersity of the people and communities we serve and is committed to attracting, engaging and developing a erse and inclusive workforce.

Title: Member Experience Consultant

Location: Brisbane Australia

Job Description:

HBF Benefits

• FREE Corporate Gold Hospital Insurance (for you and your family)
• 3 additional well-being days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
• 2 volunteering days per year
• 18 weeks paid parental leave
• Hybrid working arrangements
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
• Salary from $62K + Super

As a member experience consultant you will join see-u/HBF, representing our product in the moments that matter to our members. We're a team that puts our members first, we are dedicated to enhancing lives through innovative solutions and exceptional service.

You'll be at the heart of our mission, turning everyday interactions into extraordinary moments. This role operates in a fast-paced contact centre environment as the first point of contact for Member queries through channels such as phone, email or online.

You will be the front line of our organisation, providing exceptional service and support to our valued Members. Your main responsibility will be to ensure our members receive the best possible experience, addressing their needs with empathy, efficiency, and expertise.

Let's talk about you!

Are you Passionate about delivering exceptional service and creating memorable experiences? Do you thrive in a dynamic environment where your contributions make a real impact? If you are, you could be one of our valued team members here at see-u/HBF.

• People Passion
• Excellent Communicator
• Empathetic Problem Solver
• Tech-Savvy
• Adaptable and Resilient

Don't worry though, we don't expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the see-u / HBF way.

What you will do

Be the face of our Brand: Connect with our members across our various channels, providing expert guidance and personalized support.

Deliver WOW Moments: Go above and beyond in every interaction, ensuring our members feel valued and heard.

Solve Problems with Heart: Use your problem-solving skills to address member needs and turn challenges into opportunities.

Educate and Empower: Help members understand their benefits, guiding them through our products and services with clarity and care.

Collaborate and innovate: Work with cross-functional teams to continuously improve the member journey.

Inclusion and Accessibility

At HBF, we believe in the potential of every inidual. We're committed to creating an inclusive workplace where erse perspectives are celebrated, because they make us stronger.

We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-erse applicants.

Claims Processor

Location: Perth Australia

Job Description:

As a Claims Processor you'll join our Claims & Processing team, playing a vital part in ensuring our members receive a seamless, efficient, and caring experience when they need us most. Whether it's processing health claims, answering queries, or spotting ways to make things better, your attention to detail and commitment to great service will make a real difference every day.

This role is available on a full time or part time basis from our centrally located Perth CBD office with WFH options and shifts between 7am and 5pm on a rotating roster.

What you'll do

• Process member claims accurately and efficiently, following HBF's procedures and quality standards

• Communicate with members and providers with empathy and professionalism by phone, email, and in writing

• Verify claim information and resolve queries using your sound judgement and problem-solving skills

• Keep up to date with HBF's business rules and system updates to ensure every claim is handled right the first time

• Collaborate with your teammates to share knowledge, support one another, and keep improving how we do things

• Look for opportunities to make processes smoother and enhance the member experience

About you

You are detail oriented, organised, and great with people and you take pride in providing a positive customer experience. You're a quick learner who enjoys working in a supportive, fast-moving environment where accuracy and empathy go hand in hand. You'll also bring;

• Experience in an administrative or processing role (ideally in insurance, finance, or health)

• Strong communication skills, both written and verbal

• A collaborative approach and willingness to learn new systems and processes

• A natural ability to stay calm and professional when workloads increase or members require additional support

At HBF, we believe in the potential of every inidual. We're committed to creating an inclusive workplace where erse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community.

We want you to Be You, Be Bold, and feel supported every step of the way, so if you require any adjustments during the recruitment process, please contact us at [email protected] to discuss how we can accommodate.

Title: Retail Investment Services Associate

Location: Owings Mills United States

Job Type: Hybrid

Job Description:

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to iniduals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.

We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You'll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you'll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.

Join us for the opportunity to grow and make a difference in ways that matter to you.

Role Summary

Provides high-quality support to clients with standard service requests on a daily basis.

Responsibilities

• Serve as the first point of contact for inbound client service requests. Responding to requests for mutual fund transactions, providing account information, and influencing client adoption of digital capabilities
• Understand the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients.
• Develop and maintain proficient knowledge of T. Rowe Price products and services
• Demonstrate a consultative approach to gain a thorough understanding of the client's needs and offer appropriate solutions.
• Reviews daily unresolved client inquiries to ensure proper follow-up and closure
• Retain and identify opportunities to assist with growing assets under management

Qualifications

Required:

• High school/secondary school or the equivalent combination of education and relevant experience AND
• 0+ years of total relevant work experience

Preferred:

• Bachelor's degree or an equivalent combination of education and work experience
• Previous experience in customer service, preferably inbound and/or phone-based role
• Prior experience in a fast-paced contact center environment

Training Details

• In-office, 5 days
• Training schedule is Monday through Friday 8a-5p Local Time
• Eight-weeks of instructor led training

FINRA Requirements

FINRA licenses are not required for this role. Certain promotional opportunities may require FINRA licenses, which would be sponsored at the time of promotion.

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home, after the successful completion of a training program.

WHAT TO EXPECT AFTER APPLYING

1. You will receive an email and text message to answer a few questions to verify your eligibility. If you apply for multiple jobs, you will receive separate invitations for each role and will need to respond to each. Estimated Time Commitment: 3-5 minutes

2. If you are eligible, you will be asked to complete an online assessment and record video responses to introductory questions with our vendor partner, HireVue. Take time to read all instructions carefully before responding. Some questions may require you to respond within a set time limit, or with limited retakes. You can use this opportunity to tell us more about your background and interest than we can learn from a resume alone. Estimated Time Commitment: 45 minutes

3. A member of our recruiting team will personally review your responses and follow up if you are selected for an interview.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$50,000 - $50,000 for the location of: Maryland, Colorado, Washington and remote workers

$50,000 - $50,000 for the location of: Washington, D.C.

$50,000 - $50,000 for the location of: New York, California

This job is eligible for overtime pay.

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.

Benefits

We value your goals and needs, at work and in life. As an associate, you'll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life:

• Competitive compensation

• Annual bonus eligibility

• A generous retirement plan

• Hybrid work schedule

• Health and wellness benefits, including online therapy

• Paid time off for vacation, illness, medical appointments, and volunteering days

• Family care resources, including fertility and adoption benefits

Learn more about our benefits.

T. Rowe Price is an equal opportunity employer and values ersity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Title: Admin II Correspondence

Location: (Remote Near Jacksonville, FL)

Job Description:

Description & Requirements

Maximus is looking for Remote Admin II Correspondence Agents. The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner. In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.

Pay and Benefits:

• Competitive pay rate based on the county in which you live
• Paid training
• The opportunity to work from the comfort of your home
• Supportive environment with peers who share your passion for improving people's lives
• A career path that unfolds based on how you want to grow within the company

This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.

Monday - Friday, 9am-5:30pm ET. No time off is permitted during training.

Essential Duties and Responsibilities:

• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
• Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
• Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
• Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
• Perform repetitive clerical steps.
• Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
• Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
• Interpret paperwork and make sound judgments based on information received.
• Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
• Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
• Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
• May support high call volume days by taking inbound borrower phone calls.
• May be required to complete and pass DRG call center customer service training.
• Apply data program techniques and procedures to daily tasks.
• Generate reports, store completed work in designated locations and perform backup operations.
• Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
• Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
• Applicant will be required by contract to undergo program update training as student financial assistance programs change.

Education and Experience:

• High School diploma or GED required.
• At least one (1) year of customer service, administrative or call center experience required.

Additional Requirements Per Client:

• Must reside in the U.S
• Must be a U.S. Citizen
• Must be able to pass a criminal background check.
• Must not be delinquent or in default on any federal student loans.
• May be required to work scheduled holidays, overtime, and Saturdays.
• Adhere to policies as they relate to protecting personally identifiable information.
• Must have the ability to write using proper grammar and punctuation.
• Must have the ability to type a minimum of 23 WPM required.
• Must have the ability to work independently and in a team environment.
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
• Must be able to navigate Microsoft Excel spreadsheets.
• Must have the ability to identify new scenarios and ask for guidance when none is available.
• Must have a logical thought process.
• Must be organized, take accurate notes, and refer to notes during processing.
• Must welcome and can accept constructive/constant feedback.
• Must have the ability to use resources and tools to effectively communicate: IM Chat, helpful guides/best practices, training material, SUM.

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

• Private and Secure workspace from home
• Access to Wi-Fi, LAN (wired connection/ethernet) or both at home
• Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)
• Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to

Minimum Requirements

• High School diploma or equivalent with 1-3 years of experience.
• May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$ 15.71

Maximum Salary

$ 22.46

Title: Coordinator, Regional Office-Hybrid

Location: West Seneca, NY United States

Job Description:

he Regional Office Coordinator provides direct administrative support to the Regional Operations Director (ROD).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Here is what you can expect when you join our Village:

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-TC1

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Iniduals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Wage Range for the role is $20.00 - $28.00 per hour.

If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour

Title: Porting Analyst - Rejections

Location Weave - Headquarters (Lehi, UT)

Employment Type Full time

Location Type Hybrid

Department Onboarding

Job Description:

At Weave, bringing a customer's phone numbers over to our platform is one of the first and most important steps in their journey with us. As a Porting Analyst - Rejections, you'll help make that process as smooth as possible by fixing issues that pop up, coordinating with carriers and customer offices, and keeping everyone in the loop along the way. This role is all about problem-solving, clear communication, and attention to detail so that customers can start using Weave without delays or frustration. Your work will directly impact how quickly and seamlessly our customers get up and running.

• This is a hybrid position (Monday - Wednesday in office and Thursday/Friday remote)

• Reports to: Porting Team Lead

What You Will Own

• Review and Analyze Rejections

• Assess port rejections assigned daily.

• Identify and interpret the specific rejection reason to determine the appropriate resolution path.

• Coordinate with Stakeholders

• Reach out to customer offices, carriers, or internal teams to gather missing information or documentation.

• Documentation and Tracking

• Accurately document actions taken, communications made, and resolution steps.

• Ensure all records are updated to maintain transparency and continuity of case handling.

• Customer Experience Support

• Proactively communicate with internal teams to minimize delays and ensure smooth porting experiences.

• Contribute to reducing porting rejections by flagging recurring issues or process gaps.

• Compliance and Quality Assurance

• Adhere to carrier requirements, company policies, and regulatory guidelines when handling rejections.

• Maintain high attention to detail to prevent repeated rejections and ensure first-pass success.

• Continuous Improvement

• Provide feedback on common rejection trends to help refine onboarding and porting processes.

• Collaborate with team members to share best practices and improve overall efficiency.

What You Will Need to Accomplish the Job

• Education & Experience

• High school diploma or equivalent required; associate's or bachelor's degree preferred.

• 1-2 years of experience in telecommunications, customer support, number porting, or a related field preferred.

• Experience working in a ticketing, CRM, or case management system is a plus.

• Technical & Industry Knowledge

• Understanding of Local Number Portability (LNP) processes and terminology is highly desirable.

• Familiarity with Customer Service Records (CSRs), billing statements, and telecom documentation.

• Basic knowledge of FCC/telecom compliance guidelines is a plus.

• Skills & Abilities

• Strong problem-solving and analytical thinking to quickly interpret rejection reasons and determine next steps.

• Excellent written and verbal communication skills for working with internal teams, carriers, and customer offices.

• High attention to detail with the ability to manage multiple cases simultaneously.

• Strong organizational skills to track and resolve rejections efficiently.

• Ability to work independently while also collaborating within a team environment.

• Tools & Technology

• Proficiency with common business software (Salesforce, Google Workspace).

• Comfort with learning and navigating CRM/ticketing systems.

• Work Traits

• Customer-obsessed mindset with a drive to resolve issues efficiently and accurately.

• Flexibility to adapt to evolving processes and carrier requirements.

• Accountability for ensuring timely resolution and clear documentation.

What Will Make Us Love You

• You have prior experience in telecom, porting, or carrier relations, and can navigate CSRs, bills, and LNP processes with confidence.

• You're a natural problem-solver who thrives on untangling tricky cases and finding the fastest path to resolution.

• You have a keen eye for detail and can spot errors or missing information that others might overlook.

• You're an excellent communicator - you can explain complex issues clearly and professionally, whether you're talking to a customer office, an onboarder, or a carrier.

• You're highly organized and can manage multiple rejections at once without dropping the ball.

• You enjoy collaboration and sharing insights to help the team reduce rejections overall.

• You're tech-savvy and comfortable learning new systems quickly.

• You take pride in being customer-focused, ensuring the porting process is as smooth and frustration-free as possible.

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all iniduals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

Title: Customer Success for Digital Nomad Community (Fully Remote)

Location: Remote Remote US

Type: Full-time

Workplace: Fully remote

Job Description:

“Be the person who guides our members through their greatest adventure with WiFi Tribe—help us build a global community for those who live life boldly.”

As our Tribe Support Lead (our term for "customer service"), you’ll be the person our members trust — the one who helps them step into the community, join life-changing trips, navigate challenges, and feel truly at home with WiFi Tribe. You’ll balance customer success, sales, community care, and operational excellence, all while working with a team that cares deeply about the humans behind the emails.

If you love helping people, think clearly under pressure, communicate like a pro, and thrive in a fast-moving environment where you own your outcomes — this role may be your perfect fit.

Our team is made up of A-players. We’re looking for our next A-PLAYER to join the squad – is that you?

Note from Diego, WiFi Tribe CEO:

I invited 7 internet strangers to spend a month living and working in my childhood home in Bolivia.

It was never meant to be a “business”. Just a group of friends traveling the world together.

It’s been 10 wild years…

Since that first trip, we’ve brought 3,000 nomads together in 100 cities to colive and cowork around the world, one month at a time.

Our work has sparked thousands of lifelong friendships, countless perspective-shifting conversations, hundreds of startup projects and career shifts, so many new romances, lots of weddings, a few babies, and an unimaginable amount of core memories.

What we do changes lives.

Not a little, but a lot and in every way you can think of.

If this excites you, keep reading to see if this might be the most perfect job ever created for you.

COMPANY SNAPSHOT & MISSION

We believe that life wasn’t meant to be lived in just one place. That your best work can be done from anywhere. And, that everything is better when you have great people by your side.

We bring together great people from around the world to help them overcome the loneliness of solo travel, find true community wherever they go, and make their biggest travel dreams a reality, together.

WiFi Tribe is the curated global community for remote professionals who seek growth and long-lasting connections.

Our Mission:

OUR CULTURE

This is who we are and how we do things at WiFi Tribe:

• MISSION-DRIVEN: The mission is our only agenda. There's no politics here.
• HUSTLERS: We do the work that gets the results. And we do a lot with a little.
• DOERS: We shorten time from idea to implementation.
• AI-SAVVY: We're all AI-savvy and use AI to boost our abilities.
• BOLD: We take risks and stand for what we believe in.
• HONEST: We do the right thing and tell the truth when no one's watching.
• FINISHERS: We finish what we started.

THE ROLE (YOUR MISSION)

You ensure that every member of WiFi Tribe feels supported, informed, understood, and excited about their journey with us, while also ensuring spots on our trips always fill up.

You’ll make joining the community feel seamless, guide members toward the right Chapters for them, help them navigate tough moments with empathy and clarity, and build the foundations for experiences they’ll remember for the rest of their lives.

At the same time, you’ll bring structure, speed, and thoughtful improvements to our Tribe Support systems — becoming the operational backbone that keeps everything running smoothly behind the scenes.

You are the person who makes the lead up to their first (or next) trip feel exciting, human, and personal.

You are the bridge between members and the team.

You are the protector of the community’s vibe and the champion of our values.

If you do your job well, members will feel seen, held, and cared for — and the entire WiFi Tribe experience will be better because of you.

WHO YOU ARE

You’re the kind of person people naturally turn to — not just because you’re reliable, but because you genuinely care. You think in solutions, not problems. You communicate clearly, write beautifully, and stay calm and grounded when things get chaotic.

You’re equal parts strategic thinker and hands-on doer. You love systems, but also love humans. You’re the person who follows through, meets commitments, and makes everything you touch a little better than you found it.

You thrive in autonomy, learn fast, and get energy from helping others succeed. You’re resourceful, emotionally intelligent, and unafraid to own the hard conversations with kindness and honesty.

Most of all, you believe in the power of community — and you want to play a meaningful part in creating life-changing experiences for people all over the world.

RESPONSIBILITIES (WHAT YOU’LL DO)

• Own Tribe Support. This means managing and responding to all email communication with the WiFi Tribe community, owning the full bookings process, and being the champion/voice for our members to the rest of the team.
• Sales support & new member orientation. Help applicants who were accepted by our Admissions team in making their decision to join the community, and make their journey into the community smooth and successful.
• Trip consulting & sales. Advise members on what Chapters might be best suited for their journey, discuss and alleviate concerns. Own the full booking process start to finish.
• Community engagement. Get involved with community initiatives and get creative about ways to engage and strengthen our community.
• Paying attention to details. In your application, there will be a question about your favourite country. Respond to it with the word "detail", so we know you read everything.
• Keep members informed. Write member-facing documentation, PDFs, and communications to inform the community about big updates. Ensure members always feel fully informed at the right time.
• 1% improvement every day. Set aside time to make impactful, long-term improvements and carefully document all processes within your department.
• AI-powered efficiency. Leverage AI tools to streamline workflows, gather insights, and generate data-driven recommendations.
• Process improvement & documentation. Identify operational or administrative bottlenecks and propose creative, tech-forward solutions. Document everything diligently to create the ultimate Tribe Support playbook.
• Culture advocate. Model WiFi Tribe’s values in everything you do.

GROWTH & DEVELOPMENT OPPORTUNITIES

• Startup Exposure: Work closely with the executive team, gaining direct insights into scaling a global community and running a startup company.
• Increasing Responsibility: Possible opportunities to step into additional roles or tackle special projects aligned with your skill set.
• Ownership of Projects: Come up with ways to make big improvements and lead initiatives that showcase your abilities.

Requirements

MUST HAVES

• 2+ years working in customer success or similar field
• Experience in a sales role
• Native-level English with impeccable grammar and very strong writing skills
• Strong organisational skills
• Attention to detail
• Tech-savvy and a quick learner and early adopter of new tools and technologies
• Very comfortable with AI tools (e.g., ChatGPT, Claude)
• Proactive problem-solver who identifies needs before they arise
• Strategic doer applying critical thinking to all tasks
• Autonomous (you'll be super successful with zero management)
• High integrity
• Ability to work in a European/African or North/South American timezone (between 12-8pm ± 2 hours Central European Time (CET) so you have enough overlap with Asia and the Americas)

Benefits

COMPENSATION

• $25,000 – $50,000 USD per year (based on experience, track record, and whether you'll take on additional responsibilities)
• A bonus if you hit targets/KPIs and help the company achieve its goals (company wins = you win)

PERKS

• Fully Remote: Work from anywhere in the world—home office or a beachside café.
• Global Community: Engage with 700+ remote-working entrepreneurs and professionals and build your personal global network.
• Free Travel Opportunities: Join some of our WiFi Tribe Chapters for free (when last-minute spots are available) and experience travel adventures in some of the world’s most iconic destinations.
• Professional Development: We invest in our team through sponsored learning resources and conferences.
• Flexible Work: Balance personal and business tasks in a schedule that suits your style, as long as you're able to get everything done and respond on time.

We can't wait to meet you!

If you’ve read this far and something in your chest is saying, “This is me” — trust that feeling.

WiFi Tribe is built by people who care deeply, take bold action, and leave things better than they found them. If you’re a badass A-player ready to bring your talent, your heart, and your drive to a role that actually changes people’s lives, we’d love to meet you.

Title: Customer Success for Digital Nomad Community (Fully Remote)

Location: Remote Remote AU

Type: Full-time

Workplace: Fully remote

Job Description:

“Be the person who guides our members through their greatest adventure with WiFi Tribe—help us build a global community for those who live life boldly.”

As our Tribe Support Lead (our term for "customer service"), you’ll be the person our members trust — the one who helps them step into the community, join life-changing trips, navigate challenges, and feel truly at home with WiFi Tribe. You’ll balance customer success, sales, community care, and operational excellence, all while working with a team that cares deeply about the humans behind the emails.

If you love helping people, think clearly under pressure, communicate like a pro, and thrive in a fast-moving environment where you own your outcomes — this role may be your perfect fit.

Our team is made up of A-players. We’re looking for our next A-PLAYER to join the squad – is that you?

Note from Diego, WiFi Tribe CEO:

I invited 7 internet strangers to spend a month living and working in my childhood home in Bolivia.

It was never meant to be a “business”. Just a group of friends traveling the world together.

It’s been 10 wild years…

Since that first trip, we’ve brought 3,000 nomads together in 100 cities to colive and cowork around the world, one month at a time.

Our work has sparked thousands of lifelong friendships, countless perspective-shifting conversations, hundreds of startup projects and career shifts, so many new romances, lots of weddings, a few babies, and an unimaginable amount of core memories.

What we do changes lives.

Not a little, but a lot and in every way you can think of.

If this excites you, keep reading to see if this might be the most perfect job ever created for you.

COMPANY SNAPSHOT & MISSION

We believe that life wasn’t meant to be lived in just one place. That your best work can be done from anywhere. And, that everything is better when you have great people by your side.

We bring together great people from around the world to help them overcome the loneliness of solo travel, find true community wherever they go, and make their biggest travel dreams a reality, together.

WiFi Tribe is the curated global community for remote professionals who seek growth and long-lasting connections.

Our Mission:

OUR CULTURE

This is who we are and how we do things at WiFi Tribe:

• MISSION-DRIVEN: The mission is our only agenda. There's no politics here.

• HUSTLERS: We do the work that gets the results. And we do a lot with a little.

• DOERS: We shorten time from idea to implementation.

• AI-SAVVY: We're all AI-savvy and use AI to boost our abilities.

• BOLD: We take risks and stand for what we believe in.

• HONEST: We do the right thing and tell the truth when no one's watching.

• FINISHERS: We finish what we started.

THE ROLE (YOUR MISSION)

You ensure that every member of WiFi Tribe feels supported, informed, understood, and excited about their journey with us, while also ensuring spots on our trips always fill up.

You’ll make joining the community feel seamless, guide members toward the right Chapters for them, help them navigate tough moments with empathy and clarity, and build the foundations for experiences they’ll remember for the rest of their lives.

At the same time, you’ll bring structure, speed, and thoughtful improvements to our Tribe Support systems — becoming the operational backbone that keeps everything running smoothly behind the scenes.

You are the person who makes the lead up to their first (or next) trip feel exciting, human, and personal.

You are the bridge between members and the team.

You are the protector of the community’s vibe and the champion of our values.

If you do your job well, members will feel seen, held, and cared for — and the entire WiFi Tribe experience will be better because of you.

WHO YOU ARE

You’re the kind of person people naturally turn to — not just because you’re reliable, but because you genuinely care. You think in solutions, not problems. You communicate clearly, write beautifully, and stay calm and grounded when things get chaotic.

You’re equal parts strategic thinker and hands-on doer. You love systems, but also love humans. You’re the person who follows through, meets commitments, and makes everything you touch a little better than you found it.

You thrive in autonomy, learn fast, and get energy from helping others succeed. You’re resourceful, emotionally intelligent, and unafraid to own the hard conversations with kindness and honesty.

Most of all, you believe in the power of community — and you want to play a meaningful part in creating life-changing experiences for people all over the world.

RESPONSIBILITIES (WHAT YOU’LL DO)

• Own Tribe Support. This means managing and responding to all email communication with the WiFi Tribe community, owning the full bookings process, and being the champion/voice for our members to the rest of the team.

• Sales support & new member orientation. Help applicants who were accepted by our Admissions team in making their decision to join the community, and make their journey into the community smooth and successful.

• Trip consulting & sales. Advise members on what Chapters might be best suited for their journey, discuss and alleviate concerns. Own the full booking process start to finish.

• Community engagement. Get involved with community initiatives and get creative about ways to engage and strengthen our community.

• Paying attention to details. In your application, there will be a question about your favourite country. Respond to it with the word "detail", so we know you read everything.

• Keep members informed. Write member-facing documentation, PDFs, and communications to inform the community about big updates. Ensure members always feel fully informed at the right time.

• 1% improvement every day. Set aside time to make impactful, long-term improvements and carefully document all processes within your department.

• AI-powered efficiency. Leverage AI tools to streamline workflows, gather insights, and generate data-driven recommendations.

• Process improvement & documentation. Identify operational or administrative bottlenecks and propose creative, tech-forward solutions. Document everything diligently to create the ultimate Tribe Support playbook.

• Culture advocate. Model WiFi Tribe’s values in everything you do.

GROWTH & DEVELOPMENT OPPORTUNITIES

• Startup Exposure: Work closely with the executive team, gaining direct insights into scaling a global community and running a startup company.

• Increasing Responsibility: Possible opportunities to step into additional roles or tackle special projects aligned with your skill set.

• Ownership of Projects: Come up with ways to make big improvements and lead initiatives that showcase your abilities.

Requirements

MUST HAVES

• 2+ years working in customer success or similar field

• Experience in a sales role

• Native-level English with impeccable grammar and very strong writing skills

• Strong organisational skills

• Attention to detail

• Tech-savvy and a quick learner and early adopter of new tools and technologies

• Very comfortable with AI tools (e.g., ChatGPT, Claude)

• Proactive problem-solver who identifies needs before they arise

• Strategic doer applying critical thinking to all tasks

• Autonomous (you'll be super successful with zero management)

• High integrity

• Ability to work in a European/African or North/South American timezone (between 12-8pm ± 2 hours Central European Time (CET) so you have enough overlap with Asia and the Americas)

We aim to wrap up the process within 3-4 weeks.

Benefits

COMPENSATION

• $25,000 – $50,000 USD per year (based on experience, track record, and whether you'll take on additional responsibilities)

• A bonus if you hit targets/KPIs and help the company achieve its goals (company wins = you win)

PERKS

• Fully Remote: Work from anywhere in the world—home office or a beachside café.

• Global Community: Engage with 700+ remote-working entrepreneurs and professionals and build your personal global network.

• Free Travel Opportunities: Join some of our WiFi Tribe Chapters for free (when last-minute spots are available) and experience travel adventures in some of the world’s most iconic destinations.

• Professional Development: We invest in our team through sponsored learning resources and conferences.

• Flexible Work: Balance personal and business tasks in a schedule that suits your style, as long as you're able to get everything done and respond on time.

We can't wait to meet you!

If you’ve read this far and something in your chest is saying, “This is me” — trust that feeling.

WiFi Tribe is built by people who care deeply, take bold action, and leave things better than they found them. If you’re a badass A-player ready to bring your talent, your heart, and your drive to a role that actually changes people’s lives, we’d love to meet you.

Apply now — your next great adventure starts here.

Title: Inbound Customer Service Agent-Bodewell (Remote)

Location: SC-Columbia

Job Description:

Full time

job requisition id

REQ-24412

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. 

The work shift will be 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off).

Benefits & Perks: 

•Paid on-the-job training and mentoring

Position

Inbound Customer Service Agent-Bodewell (Remote)

Location

USA, Memphis, TNUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD

How You'll Create Possibilities

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.

• Shift: 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off).

• We offer a base rate of $15.00/hour+ incentives based on your quality scores - paid weekly. 

• 9-week full-time training: The training schedule will be M-F 8AM-4:30PM (CST) and will only be during the training period of 02/02-03/06. After 03/06 all hires will be required to transition to the schedule they were hired into 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off) Commitment to all training days is mandatory; no absences are permitted during this period.

• Post-training schedule: 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off).

• This role is required to participate in a shift bid twice a year to change schedules during our business hours of 7am-7pm CST.  You must be available to work any shift between our business hours.

After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:

• Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services

• Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems

• Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions

• Proactively provide feedback to Quality and Training to help keep training processes and materials updated

• Adhere to safety policies and procedures to ensure a safe work environment for all

• Support other parts of the business, such as directed

• Other duties as assigned

What You'll Bring to Our Team

• One-year relevant working experience in a customer service or sales environment

• Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues

• Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner

• Requires a high degree of concentration and attention to detail to manage daily activity

• Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization

• Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products

• Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities

• Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once

• Ability to effectively work at home

• Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens

Requirements for Remote Work Environment

• Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)

• A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues

Soft Skills   

• Passion for helping customers and problem-solving 

• Flexible with the ability to take direction from management yet work independently to achieve goals  

• Active listening skills and the ability to ask questions   

• Conflict resolution skills; negotiation skills; and time management skills 

• Flexibility, being the ability to adapt to change. Critical thinking skills   

• Desire to work in a team environment towards common goals 

• Ability to remain calm and show empathy while handling challenging customer concerns

Requirements for Remote Work Environment  

• Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. 

• A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues 

• Internet Speed Requirements:   

• Ping 50 Mbps or lower 

• Download 50 Mbps or higher 

• Upload 15 Mbps or higher

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and ersity (I&D). This underscores our commitment to fostering an environment where every inidual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the ersity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and iniduals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the inidual, team, and organization.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

Sr Manager Customer Experience & Meter-to-Cash

Location:

Denver, PA, US, 17517

Workplace Environment: Hybrid

Company: UGI Utilities, Inc

Requisition Number: 28033

Requisition Number: 28033 

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a erse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

Position Summary

The Sr. Manager - Customer Experience and Meter-to-Cash (COE) focuses on the improvement of business processes supporting UGI’s customer journey, and on the enhancement and evolution of the technical solutions supporting these processes. The Sr Manager is responsible for planning, organizing, and managing the work executed by functional team members supporting Customer Relationship Management (CRM) functionality, Meter-to-Cash (M2C) functionality, and Customer Experience (CX) functionality across UGI’s customer information technical solutions. In addition, this position is responsible for aligning the team’s output with business objectives and strategies, supporting team members in promoting user proficiency and adoption of the technical solutions, validating changes to enterprise solutions, ensuring proper controls over master data, and driving improvements in analytics and leveraging AI integration in support of efficiency gains for UGI.

Essential Functions

Planning and Technical Solution Evolution Roadmap: Collaborates with Business and IT Leaders in defining business needs and developing workplans and roadmaps to support those needs. Supports the prioritization of business requirements, budget estimates, and business case development for major capital investment in technology solutions.

Technical Solution Support: Oversees and monitors incident management activities assigned to COE team members. Supports team members in troubleshooting and solutioning complex incidents and problems.

Functionality Enhancements and Projects: Provides guidance and plans functionality enhancements, upgrades, and solution deployments that maximize and evolve UGI’s technology investments.  Contributes to the development of work plans and budgets for technology solution changes; identifying opportunities for capital investment.

Quality Assurance: Provides direction for planning QA activities for the technical solution, including functional unit test plans, user acceptance test plans, and usage and data quality monitoring. Monitors the quality of QA plans and scripts developed by COE personnel to ensure complete and accurate testing.  

Personnel Management: Manages, coaches, and develops personnel under supervision. Ensures clarity in understanding of roles and responsibilities, and alignment with objectives and workplans. Monitors team member performance and addresses issues early. Maintains and encourages collaboration and positive interactions across members of the COE and with other EBT and IT team members.

Knowledge, Skills, and Abilities

Problem Solving: Ability to apply critical thinking in analyzing and resolving complex or unusual business problems or challenges. 

Business Partner Focus: Ability to build strong relationships with Business Partners, vendors, and peers across the IT Department to identify, anticipate, plan, and implement technical solutions that meet business needs.

Leadership: Ability to lead team members through the execution of workplans, and to pivot when required.

Communication: Demonstrated strong oral and written communication skills; ability to draft business cases, workplans, and other artifacts; and ability to adapt and present content to erse audiences.

Interpersonal Skills: Demonstrated communication and collaboration skills, and ability to influence others within the organization in the development of workplans and roadmaps.

Continuous Improvement: Demonstrated intellectual curiosity to identify emerging business needs and potential uses of technology solutions in supporting such needs.

Management: Demonstrated knowledge of UGI’s policies and procedures, and of IT System Development Lifecycle requirements.

Education and Experience

• Bachelor’s degree or equivalent experience in Information Technology, Finance, or Business Administration preferred
• 10 years of Utilities experience, Customer Service preferred
• 4+ years of experience in SAP CRB or SAP S 4/HANA

#LI-Hybrid

UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Title: Scheduler (Remote)

Location: Remote – Michigan residents

Job Description:

Are you a strong communicator, comfortable over the phone and using email? Work Monday-Friday from the comfort of your home as a remote RVM Scheduler (standard shift: 8 a.m. - 5 p.m. Eastern time).

You'll use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team.

What You'll Do

• Understand project operations and workflow processes to effectively manage scheduling tasks
• Handle inbound and outbound communications via phone and email, serving as the primary point of contact for inquiries on all cases needing to be scheduled
• Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes
• Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents
• Document all interactions clearly within the RVM system to maintain accurate records
• Escalate cases requiring additional oversight or assistance to management
• Maintain regular and dependable attendance to support team success
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply? 

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

• Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)
• Computer proficiency, including MS Office
• A positive self-starter attitude with a strong work ethic
• Ability to meet deadlines with organizational skills
• Excellent interpersonal skills and honed attention to detail
• Strong conversational (phone) and email communication skills

Eligibility Requirements

• High school diploma or equivalent 
• Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work the following hours:
  • 8 a.m. - 5 p.m. Eastern time 
  • Monday through Friday
• Must be able to stick to the schedule reliably

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline 
• Secluded and distraction-free work environment

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Title: Customer Support Associate - Electronics

Location:

Tulsa, OK

Menomonee Falls, WI

Stuart, FL

Lowell, MI

Job Description:

Do you enjoy boating with premium electronics? Do you find joy in helping others find success in their fishing and navigational equipment installations? Are you a passionate user of Lowrance or Simrad equipment? If so, apply to join our team!

Navico Group is looking for a Technical Support Associate - Simrad where you’ll be at the heart of our customer experience, supporting users of our Marine Equipment. You’ll provide expert guidance, troubleshoot technical issues, and help customers get the most out of their equipment—all while contributing to a collaborative and innovate support environment.

In this role, you will:

• Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email
• Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility
• Perform remote troubleshooting using schematics and internal tools
• Document customer cases in CRM systems, and analyze service trends to improve quality
• Collaborate with internal teams to enhance training materials, service documentation, and product robustness

This is a technical role with direct customer exposure, offering the opportunity to make an impact on customer experience and contribute to Navico Group’s reputation for excellence in marine electronics.

Essential Functions:

• Technical Foundation: Experience in troubleshooting electronics remotely, while using effective problem-solving techniques to work through conflicts
• Customer-Centric: Proven ability to manage customer expectations, coordinate with internal partners, and deliver clear verbal & written communications.
• Operational Agility: Self-Starting Team-Player skilled in Microsoft Office Suite, with strong organizational skills, integrity, and a desire to learn.   
• Collaborative Spirit: Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality.

Required Qualifications: 

• Prior experience in installation, repair, maintenance, or support of marine electronics hardware
• Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal systems)
• High-School Diploma/GED
• A positive attitude and professional poise
• Strong ability to work with different types of people

Preferred Qualifications

• ABYC, NMEA, or MEI Certified
• FCC License
• Bilingual in Spanish and English
• Familiar with Lowrance HDS or Simrad NSS Ecosystem
• 1 year of experience in Marine or RV electronics installation

Working Conditions:

• Office Environment, hybrid schedule

• Travel up to 10% of the time

The anticipated pay range for this position is $33,900 – $59,900 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an inidual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more.

Why Brunswick: 

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people.  We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more.  

Supervisor

Location: Crawley, England United Kingdom

Salary: Competitive salary plus bonuses, benefits & staff discount

Working Pattern: Part Time

Contract Type: Permanent

Hours: 22.50

Job Description:

Permanent Supervisor - Part Time

We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it - and our Store Supervisors are the people who bring that product knowledge to life!

You'll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You'll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills.

Your Background

You'll have retail or customer service experience, but what really sets you apart is your ability to sell. You'll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You'll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly.

What's next?

When you submit your application, you will be invited to complete a short online assessment.

If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us.

Successful applicants will be contacted by the store manager inviting you to the final stage interviews.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.

About Us:

Shuffle.com is rapidly becoming a leader in the cryptocurrency, sports, and gambling industry. As we continue to grow, we’re looking to expand our Player Support team, which is dedicated to delivering exceptional service to our players.

The Role:

As a Player Support Representative, you’ll be the primary point of contact for our players, ensuring they have the best possible experience on our platform. Your role will involve assisting players with any queries they may have and helping them fully enjoy what Shuffle.com has to offer. All interactions with our players will take place via chat - no phone calls!

What We’re Looking For:

You don’t need previous experience in the cryptocurrency, sports, or gambling industries; we’re prepared to provide all the necessary training on the job. What matters most is your quick thinking, excellent communication skills, and ability to offer personalised attention to our players.

Ideal Candidate:

• Customer-Focused: You’re passionate about providing top-notch customer service and can maintain a player-centric approach in all interactions.
• Resilient & Quick-Thinking: You can think on your feet and handle player queries with confidence and ease.
• Eager to Learn: You’re excited about the opportunity to grow with us and develop your career.

Key Responsibilities:

• Live Chat Support: Deliver high-quality, fast customer support via live chat.
• Client Focus: Maintain a strong dedication to player satisfaction and client focus in all your interactions.
• Attention to Detail: Demonstrate a keen eye for detail and excellent problem-solving skills.
• Professional Communication: Address and resolve player inquiries in a timely, professional manner, ensuring every player feels valued.

Skills & Attributes:

• Proactive & Adaptable: You have a proactive personality and a strong willingness to learn and adapt to new challenges.
• Strong Communicator: You’re proficient with computers and have excellent written communication skills, with a focus on correct grammar.

Why Shuffle.com?

This role is perfect for someone looking to be part of a rapidly growing company where you can collaborate and help us build something great. We’re committed to creating an inclusive team environment where everyone can thrive, have fun, and grow together.

We have regular team events and take the time to foster talent. We want you to grow and get as much out of this role as you put in.

How to Apply:

If you’re passionate about delivering outstanding customer service and want to advance your career with a company at the forefront of the sports and gambling industry, we’d love to hear from you.

Application Assessment:

Communication is key to this role, as you’ll be the face of our online platform, directly engaging with players. Show us your communication skills by striking the right balance between being factual and persuasive, while letting your personality shine through in your writing. Please also include your Telegram handle in the second response.

Title: Customer Service Representative

Location: Carmel, Indiana

Full time

Remote

Job Description:

Work Flexibility: Remote

Schedule -

• Monday - Friday 8:30 - 5:00 EST

• Overtime as business needs

What you will do -

• Provide phone support for inquiries from sales and healthcare professionals

• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships

• Process all work in accordance with relevant working practices and standard operating procedures

• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology

• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment

• Provide support beyond standard hours as needed if call volume and/or workload require additional time

• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales

• Additional responsibilities may include, but are not limited to : Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing, prepare product or service reports by collecting and analyzing customer information, coordinate sequence and release of back orders according to stock availability, maintain customer pricing in ERP system, including entering contracts as required, implement and support Quality initiatives throughout branch, implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes, implement procedures to manage inventory shelf life and expiry records, and support and participate in the branch cycle counting process.

What you need -

Required -

• 2+ years of experience

• High school diploma or equivalent

• Ability to work flexible hours, as needed to support the business needs, including weekend(s), evening(s) and some holidays

Preferred -

• Bachelor's degree

• SAP and GHX

$20.08 - $25.28 per hour plus bonus eligible + benefits. Inidual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Supervisor Issue Resolution

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together, we will achieve our mission to enhance the health and well-being of the people and communities we serve.

Job Summary:

Specific Duties:

·Responsible for timely and effective handling of all inquiries from partners and clients within the framework of the established performance guarantee for each partner and client.

Schedule flexibility between hours of 8 am-8 pm and ability to work overtime as needed

Qualifications

·Performance and results-driven

Education & Experience:

·Associate Degree in a Business-related field or equivalent work experience preferred.

Hybrid

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing erse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an inidual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!

Equal Employment Opportunity

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.

Health Educator

Locations

• NV-LAS VEGAS, 3634 S MARYLAND PKWY
• GA-ATLANTA, 740 W PEACHTREE ST NW
• IN-INDIANAPOLIS, 220 VIRGINIA AVE
• OH-MASON, 4241 IRWIN SIMPSON RD
• VA-RICHMOND, 2015 STAPLES MILL RD,
• MO-ST. LOUIS, 100 S 4TH ST
• CO-DENVER, 700 BROADWAY

Full time

Position Title:

Health Educator

Job Description:

Health Educator

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. 

Work Hours: Monday to Friday: 1:00 pm-9:30 pm, EST

Federal Employee Program - FEP, a proud member of the Elevance Health, Inc. family of companies, is a powerful combination, and the foundation upon which we are creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

The Health Educator is responsible for responding to inbound inquiries for disease management or medication alert programs.

How you will make an impact:

• Provides information to members eligible for disease management or medication alert programs.

• Makes outbound attempts to program members to provide health information according to program standards.

• Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.

• Diffuses situations with members who are resistant to health coaching and/or disease management interventions.

• Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.

• Assists with increasing participants motivational level by addressing barriers and assessing needs. Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.

• Conducts behavioral assessments to identify inidual member knowledge skills and behavioral needs. May coordinate with others in the multi-disciplinary clinical team.

Minimum Requirements:

• Requires BA/BS in appropriate field of specialization and minimum of 2 years of related experience in direct care health education exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.

Preferred Experience, Skills, and Capabilities:

• Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.

• Certification or advanced certification and/or license appropriate to field of specialty preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $26.86 to $42.21.

Locations: Colorado; Nevada

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws_._  

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

Job Level:

Non-Management Non-Exempt

Workshift:

2nd Shift (United States of America)

Job Family:

MED > Healthcare Role (Non-Licensed)

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Title: Technical Support Engineer II

Location: San Francisco United States

Job Description:

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.

Why We Need You

PagerDuty prides itself on providing remarkable, award-winning support to our ever-growing customer base. We strive to go that extra mile for our customers. Are you a Technical Support Engineer who shares our values and passion with debugging and resolving customer issues? You will be interacting with our customers on a technical level and serving as an escalation point for our Frontline Technical Support team. Your responsibilities include providing technical support, debugging integration issues, writing custom scripts and helping customers get the most out of using PagerDuty.

How do you measure success? We measure our team's success in terms of how responsive we are and how many expressions of love we get from customers. You will play a crucial role in maintaining our friendly and personal rapport with our customers, even while the company scales in size.

Key Responsibilities

• Provide excellent customer service and product support to PagerDuty customers
• Identify and resolve customer issues, taking escalations from Frontline Technical Support
• Successfully debug and resolve customer email and screenshare requests through the use of varied ticketing, content and task management tools
• Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
• Write custom scripts, code samples and integration guides for customer use
• Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base

Required Skills

• 2-3 years previous experience in Support Engineering or Technical Support for a highly technical product or application
• Excellent written and oral communication skills
• An excellent work ethic and attention to detail
• Experience writing code in JavaScript, Python, Ruby, Go, or other popular programming languages
• Know your way around Unix systems and command line tools
• Willingness to work specific hours to provide SLA time-based coverage to our customers
• The ability to write about technical subjects clearly and in an engaging style

Nice to Haves

• Experience contributing to support tooling, documentation, or process improvement initiatives
• Experience with RDBMS such as MySQL and PostgreSQL
• Experience with monitoring systems and other tools that PagerDuty integrates with
• Experience troubleshooting containerized or IaC environments (e.g., Terraform, Kubernetes)

The base salary range for this position is 114,000 - 191,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an inidual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our San Francisco office 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:

Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs
• Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified iniduals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Title: Staff Customer Success Architecture

Location: Rochester United States

Job Description:

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your role and responsibilities

Customer Success Architects help HashiCorp (an IBM Company) customers define the vision and strategy to improve all aspects of application delivery, including security and privilege automation, datacenter and cloud provisioning, service discovery and connectivity, and application runtime automation.

An ideal candidate will have a successful track record in customer leadership, focused on technology and organizational transformation. They will have demonstrated the ability to become a trusted technical advisor to customer and business leaders.

Responsibilities:

As a Customer Success Architect (CSA) at HashiCorp, you will play a critical role within the Customer Lifecycle Management organization, acting as a technical specialist to drive customer adoption, consumption, and long-term success. Working in close partnership with the Customer Success Engineering (CSE) team-who oversee the full post-sales journey-you will bring deep technical expertise and domain knowledge to accelerate time-to-value for our enterprise customers. Your primary objective is to deliver proactive, outcome-focused guidance that enables measurable business value, supports product adoption, and contributes to renewal and expansion opportunities.

As a Customer Success Architect at HashiCorp, you will be responsible for the delivery of outstanding technical guidance and the successful enablement of our enterprise customers. Your primary objective will be to drive the achievement of measurable value (value-based outcomes) with HashiCorp customers, leading to product adoption, renewal and expansion.

● Assist in complex technical due diligence activities supporting our moments that matter such as Onboarding, Consumption, and Optimization

● Provide support as a specialized domain expert inHashiCorp's products and the surrounding ecosystem and support an escalation path to progress strategic renewals across the entire customer journey

● Partner with Customer Success Engineers to identify and manage customer risks and opportunities as they relate to product adoption, renewal and expansion

● Work with Value Engineering to build assets that matter, HVDs and valuable educational content to help internal stakeholders and customers adopt our products and successfully integrate them into their workflows

● Communicate the business value of the HashiCorp Product Suite to customer executives (mandatory P5/P4 depending on exec levels, aspirational rest)

● Articulate the technical functionality of HashiCorp products to multiple technical audiences

● Educate and advise customer users on how to use and adopt the functionality of HashiCorp products within their strategy and processes to achieve measurable value

● Work with HashiCorp Product Management to translate customer business opportunities into technical solutions and new product requirements

● Help champion an environment for ongoing strategic customer success

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

● Experience with solution architecture, sales engineering or equivalent experience

● Proficiency with HashiCorp solutions / tools such as Vault, Consul.

● Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms

● Establish and maintain an understanding of the overall HashiCorp technology portfolio

● Deep technical expertise in cloud and on-premise infrastructure management, application deployment and practical security methodology

● Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction

● Leadership or managerial experience in major transformation efforts involving significant process, organizational and technology change

● Experience serving as part of a key customer leadership team

● Ability to work well in a highly dynamic environment that focuses on providing outstanding customer service

● Comfort working remotely and perform well given a high level of independence and autonomy

● B.S. degree in an engineering or similar program from an accredited college/university or equivalent experience

● Certification as a cloud professional (AWS, Azure, GCP)

● Comfort with national and occasionally global trave

Preferred technical and professional experience

● Experience crafting technical content such as Architectural Blueprints and Recommended Patterns

● Understanding Industry Verticals and associated solutions

● RedHat and Ansible deep knowledge/certifications is highly valued

● Experience supporting peers through code review, pairing, and acting as a resource for all team members, sharing technical knowledge and process guidance

● Deep knowledge of HashiCorp's domain area and how it works together to conceptualize solutions in the given domain area (HashiCorp product Certification Desired)

● Expertise in at least one Cloud provider in your given region (AWS/Azure/GCP Certification Preferred)

● Expertise in the field of container orchestration and development (CKA Certification Preferred)

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neuroergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Title: Account Executive - Enterprise

Location: Remote - Delhi, India

Job Description:

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for an experienced Account Executive to join our Sales team. Reporting to the Sales Director**,** you'll be responsible for:

• Understanding and solving customers' pain points through Zscaler's unique value proposition
• Selling an inspiring technology to educate key decision-makers in organizations in your territory
• Being the GM of your business and create a plan for success; coverage, target prospects, customer footprint, partner coverage, marketing campaigns
• Learning and implementing our world-class sales methodologies to overachieve on quarterly/annual revenue goals
• Working with your Solution Consultants to achieve both business and technical value

What We're Looking for (Minimum Qualifications)

• Minimum 8 years selling experience with a revenue quota
• Bachelor's degree in Business or related area
• Progressive selling experience engaging with accounts and selling at C-Level

What Will Make You Stand Out (Preferred Qualifications)

• Experience selling security, SaaS or Software
• History of over-achievement in your career and are in the top 10% in your current organization
• Experience working with Channel partners to create joint plans, create pipeline and lead opportunities to closure

#LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all iniduals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

Title: Manager, Crisis & Call Center Operations

(Social Work)

Location:

Job Description:

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a ersified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

• Serve internal and external customers through oversight of service delivery to exceed quality audit goals and successful and timely problem resolution.
• Mentor call center leadership towards optimal management practice and skill development as measured through performance evaluations and goals achievement.
• Build effective workforce through identification of key characteristics for call center roles; actively engage in recruiting activities, and active achievement of staff job description responsibilities.
• Ensure sufficient staffing to meet contractual, quality and compliance goals.
• Oversee planning and delivery of training and orientation of staff with resultant positive employee, member and client satisfaction scores.
• Develop, implement and monitor performance standards for staff as demonstrated by client and customer satisfaction and feedback, and achievement of quality monitoring and productivity goals.
• Serve as a liaison to internal and external customers to resolve client-based or contractual issues.
• Ensure development and implementation of unit and department work flows as evidence by increased efficiencies and decrease in concern trends.
• Accountable for fiscal management within budgetary parameters and effective allocation of resources within responsible call center.
• Administer policies and procedures and ensures compliance.
• Maintain and monitor compliance with regulatory standards as evidenced by successful site audits and adequate licensure coverage for lines of business
• Accountable for oversight of facilities’, equipment and vendor agreements.
• Research and implement “best practices” in industry.
• Responsible for successful integration of acquisitions, programs, and new business as measured by customer and client feedback.
• Performs other duties as assigned
• Complies with all policies and standards

Additional Job Description

Ideal candidate will be able to work in central or mountain time zone with clinical license and prior experience in behavioral health. Additionally, we ideally seek an inidual with 5 years of management experience and experience working within a crisis call center environment.

Education/Experience: Bachelor’s degree in Nursing or other related field. Certain programs may require a Master’s degree in Social Work, Counseling, Psychology, Marriage and Family Therapy or Substance Abuse Counseling as alternative. Master’s degree preferred. 5+ years of relevant clinical and administrative experience. Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff. Call Center experience preferred.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an inidual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to ersity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Title: Warranty/Services Leader

Location: Remote

Job Description:

Job Description Summary

The NAM PV and BESS Warranty/Service Resource Leader will lead the management of resources supporting Post-COD warranty and service projects across NAM on a yearly basis. Total volume of units in NAM is currently ~9000 and will continue to grow. The warranty/service resource leader will work closely with the fleet management team to understand and manage all resourcing schedules for all project sites. The warranty/service resource leader will manage a team of GE resources and contractors that execute warranty claims and services orders in NAM. In this role you will be utilize your experience or expertise to solve problems, develop and execute objectives for self and others and have the ability to effect short-term and some long-term business goals.

Job Description

Essential Responsibilities:

As a Commissioning Leader, you will:

• Manage the team GE and contract warranty/service resources.
• Work with fleet managers to ramp up resources to meet warranty/service needs.
• Develop and manage executive level dashboard tracking progress, issues, and metrics.
• Develop practical and innovative ways to identify and meet goals.
• Provide electrical and/or mechanical support to various customers, GEV field service engineers or 3rd party contractors.
• Manage warranty/service spare parts strategy for Inverters and Transformers.
• Be the single point of contact for the customer at site (s) and be directly responsible for all site operations on Projects including site management, technical advisory services, Field execution performance (quality, schedule, EHS & Cost).
• Lead a team of experienced GEV personnel and contractors to achieve the target
• Responsible to develop field execution strategies, site staffing estimates, customer/ constructor meetings, and tender documents
• Record product issues and provide feedback to Engineering and Quality, identifying ongoing problems and common faults across similar products, analyze risks, establish contingency plans, and identify trigger events and responsibility for initiating mitigation action
• Expertise in overall field operations to ensure process discipline on site and assign site teams based on project requirements to ensure contract requirements are met
• During execution, monitor project performance in all areas including cost, schedule, technical advisory services, Environmental Health & Safety (EHS) and quality
• Identify performance issues and provide the leadership to resolve issues and ensure the project success

Qualifications/Requirements:

• Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university.
• Associate's Degree or related discipline from an accredited college or university with a minimum 7 additional years of related industry experience.
• High School diploma or GED equivalency with a minimum of 10 years of related industry experience.
• US Person with the ability to achieve security clearance for Department of Defense projects.
• Ability and willingness to travel up to 50% of the time on short notice.

Desired Characteristics:

• Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
• Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services
• Demonstrated leadership and management skills which has resulted in success
• Served as Customer focal point on project sites and manage subcontractors or partner contract to ensure success
• Solid technical background, project management, and services experience
• Construction subcontracting and contract administration experience
• Possesses leadership qualities that align with GE Vernova Way.
• Background in a customer facing position within a Service environment.
• The work environment at onsite locations is of a construction type setting. Whilst performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, extreme heat, risk of electrical shock, risk of trips, slips and falls. The noise level on-site or on-board ships can be excessive, personal protective equipment (PPE) will be required.
• Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications.
• SAP knowledge is strongly desired.

Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

For candidates applying to a U.S. based position, the pay range for this position is between $114,100.00 and $190,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on November 25, 2025.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or inidually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any inidual.

Consensys is looking to hire a Senior Community Support Manager to join their team. This is a full-time position that can be done remotely anywhere in Canada, or the United States.

Title: Manager, Professional Education (Lone Star, TX) – Johnson & Johnson MedTech, Electrophysiology

Location: Remote (US) – Supporting Lone Star Region (Texas)

Job Description

Johnson & Johnson believes health is everything. With strengths in Innovative Medicine and MedTech, J&J is positioned to deliver next-generation, less-invasive, more personalized healthcare solutions. Johnson & Johnson MedTech, Electrophysiology is seeking a Manager, Professional Education to support the Lone Star (Texas) region remotely.

Job Function: Customer Management

Sub-Function: External Customer/Product Training

About the Role

As the Manager, Professional Education, you will provide strategic direction and oversight of Electrophysiology Professional Education programs. Reporting to the Senior Manager, U.S. Professional Education, you will collaborate with Global Education and U.S. Commercial Marketing teams to deliver high-quality, compliant educational experiences for healthcare professionals.

Your work enables J&J Electrophysiology to be recognized as best in industry for clinical performance and professional learning.

Responsibilities

• Oversee strategy, design, development, and delivery of U.S. physician education programs across multiple locations and settings.

• Partner with Health Care Compliance, Medical Science, Therapy Advancement, and Commercial Marketing.

• Play a key role in the assigned JJMT EP Field Area to ensure field sales teams are prepared to drive key initiatives.

• Manage budgets, costs, materials, and administrative support for event planning and post-training closure.

• Equip education leads and BWI personnel with program details, tools, and resources for provider engagement.

• Identify U.S. education gaps, develop learning continuums, measure program outcomes, and seek process improvements.

• Oversee content submission and compliance approvals.

• Collaborate with U.S. Professional Education teammates to support all EP education programs.

• Maintain compliance with all federal, state, local, and corporate requirements.

• Complete required training within designated timeframes.

• Follow Health Care Compliance and safety guidelines.

• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree

• Minimum 5 years related professional experience

• Excellent verbal, written, presentation, interpersonal communication, and executive presence

• Proven track record in Sales

Preferred Qualifications

• Advanced degree

• Management experience

• Strong data management and project management skills

• Experience with health care professional education engagement

• Experience creating education resources

• Advanced proficiency in Electrophysiology software and products

• Proven history of strong customer relationships

• Experience presenting to senior leadership, physicians, and academic centers

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Physical Requirements

• Travel 50%, including weekends; may include international travel

• Ability to stand for long periods

• Ability to perform occasional light–moderate weight-bearing tasks

Compensation & Benefits

Anticipated Base Pay Range: $100,000 – $172,500

Employees and dependents may be eligible for:

• Medical, dental, vision, life insurance

• Short- and long-term disability

• Business accident insurance

• Group legal insurance

• Consolidated retirement plan (pension)

• 401(k) savings plan

• Long-term incentive program