Title: Customer Experience Associate

Location: US

Job type:  Remote

Job Description:

ReSource Pro Compliance, is looking for an organized, team-oriented Customer Experience Associate to join our customer service team (surplus lines).

Your role...

We hire the best because our service is only as good as the people delivering it. We’re committed to hiring iniduals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.

*The shift for this position is 8am-5pm CT, Monday-Friday*

In This Role, You Will...

Your Interview Process…

Your Benefits & Perks...

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Title: Security Officer, Day Shift, Per Diem

Location: USA-

Job Description:

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. 

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location:

Burlington Hospital - 218 A Sunset Rd

Remote Type:

On-Site

Employment Type:

Employee

Employment Classification:

Per Diem

Time Type:

Part time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

0

Additional Locations:

Job Information:

Safeguard, patrol, and monitor buildings, grounds, and property for the purpose of protecting lives, property, prevent theft, fire, vandalism, and unauthorized entry while abiding by and enforcing Virtua policy and procedure.  Assist visitors, patients, vendors, and staff providing excellent customer services, hospitality, and a positive experience. Conduct weapon screening at public entrances with approved technology. Provide accurate information, directions and respond to all emergency situations. Escalate emergency situations to law enforcement as needed. Monitor alarms and security cameras.

Position Responsibilities:

Perform the duties associated with all assigned posts, including but not limited to walking and mobile security and safety rounds; stationary posts; traffic control and special assignments.  May monitor doors, surveillance cameras, and alarms.

Utilize Health System technology and systems to provide visitor control, input and output data; responsible for weapon screening utilizing handheld wands and the operation of the EVOLV weapon screening system, investigations, incident reports and shift logs; access control; infant protection and the security of sensitive areas.

Effectively communicate (verbal and written) to ision team members; officer-in-charge (OIC); immediate supervisor; Nursing Supervisor; Health System security teams; and law enforcement agencies.

Provides directions and when warranted escorts visitors, vendors, patients, and staff to appropriate locations within and outside of the facilities and parking lots.  Verify all staff are wearing ID badges and the public (visitors, vendors, contractors, etc.) obtain proper ID bands, passes and badges.  Fabricates ID badges. Respond to all major and minor maintenance issues and communicate with the appropriate leadership to resolve the situation.

Respond to emergency situations such as CODE Security and CODE RED alerts. Serve as a 1st level operations responder.  Respond to and recognize all hazardous/chemical substance spills. Assist and use of specialized equipment as required. 

Position Qualifications Required / Experience Required:

2 years security experience preferred.

Ability to stay levelheaded and respond quickly in stressful situations.

Proficient written and oral communication skills

Required Education:

HS diploma or equivalent.

Training/Certifications/Licensure:

Valid Driver’s License Required.

NJ Security Officers Registration Act (SORA) certified preferred.

Hourly Rate: $17.97 - $25.20 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.

Title: Administrative Assistant (Coes Pond Village)

Location: Worcester United States

Part-time

Job Description:

WinnCompanies is looking for an Administrative Assistant to join our team at Coes Pond Village, a 250-unit tax credit housing community located in Worcester, MA.

In this role, you will assist with daily administrative procedures and special projects. You will also specialize in handling front-office customer service and communication with residents via phone, email, and in-person. You will also be performing essential administrative tasks like processing work orders, managing files, collecting payments, and maintaining office efficiency by monitoring inventory and ordering supplies. A key part of the communication involves using Knock to track and manage all property inquiries.

Please note that his position offers a pay range of $22 - $25 per hour, based on experience. The selected candidate would adhere to the following schedule: Monday through Thursday part-time 24 hours a week.

Responsibilities:

• Provide office support, including: maintaining files, ordering office supplies, handling incoming and outgoing mail, and facilitating overnight shipping.
• Assist department operations, including: create department check requests, file paid invoices, prepare organizational charts and presentations, book meetings, and set up conference rooms.
• Update property management team on existing or potential problems.
• Provide backup for receptionist and special projects as needed.

Requirements:

• High school diploma or GED equivalent.
• Less than 1 year of relevant work experience in property management or a similar customer service role.
• Excellent organizational and recordkeeping skills.
• Outstanding customer service skills including de-escalation and conflict resolution.
• Superb attention to detail.
• Ability to exercise good judgment and apply initiative.
• Ability to plan, organize, and prioritize work.

Preferred Qualifications:

• Experience in property management industry.
• Ability to speak and read/write in Spanish.
• Proficiency with Microsoft Office applications.

Our Benefits:

Regular full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

Job Details

Job Family

Property Management

Job Function

July Review Cycle

Pay Type

Hourly

Employment Indicator

TA Assisted

Hiring Min Rate

22 USD

Hiring Max Rate

25 USD

Title: Manager, Member Services – Medication Access & Support Programs

Location: Remote

Job Description:

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)

• CNBC Disruptor 50 List (2022, 2023, 2024) 

• Fortune Best Workplaces for Millennials (2024)

• Fortune Best Workplaces in Health Care (2024)

• TIME 100 Most Influential Companies (2023)

• Fast Company Most Innovative Companies (2020, 2023)

• Built In Best Places to Work (2023)

• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)

• Fast Company Best Workplaces for Innovators (2022)

• Built In LGBTQIA+ Advocacy Award (2022)

Maven is seeking a Manager to lead and scale a Member Services function supporting a pharmacy enabled medication access program. This role is accountable for performance outcomes, staffing capacity, cross functional alignment, and continuous improvement across complex insurance and pharmacy workflows.

You will be the operational owner, responsible for member experience outcomes, pharmacy coordination, and managing escalation trends. This role involves leading a Team Lead and a group of frontline associates.

The Member Services team supports members 7 days a week; shift availability will vary.

What You’ll Do

People & Performance Leadership

• Lead, coach, and develop Team Leads and Member Services Associates.

• Set clear expectations around quality, productivity, and member experience.

• Own hiring, onboarding, performance management, and career development.

• Foster a culture of accountability, empathy, and continuous improvement.

Operational Ownership & Outcomes

• Own performance outcomes for medication access including resolution time, pharmacy turnaround, quality scores, and member satisfaction.

• Ensure consistent execution of pharmacy coordination, insurance navigation, and escalation workflows.

• Partner with Workforce Management on staffing models, headcount planning, and capacity forecasting.

Pharmacy & Cross Functional Leadership

• Serve as the primary operational partner for pharmacy vendors, owning escalation patterns, performance issues, and workflow alignment.

• Collaborate closely with clinical operations, product, legal, and risk teams to resolve systemic issues.

• Represent Member Services in cross functional forums and planning discussions.

Risk, Compliance & Escalations

• Own operational risk management, compliance adherence, and audit readiness for medication access workflows.

• Serve as escalation owner for high impact, systemic, or cross team issues.

• Ensure teams adhere to privacy, PHI, and non clinical scope requirements.

Process Improvement & Scale

• Identify trends and friction points across pharmacy, insurance, and member workflows.

• Lead process improvements, tooling enhancements, and documentation updates.

• Drive change management as partners, policies, and workflows evolve.

• Support program scaling including new pharmacy partners or expanded offerings.

Minimum Qualifications

• 5+ years of experience in healthcare operations, member services, pharmacy operations, or insurance support.

• 2+ years of people management experience in complex, high volume support environments.

• Strong understanding of pharmacy fulfillment, insurance coverage, and medication access workflows.

• Proven ability to manage operational risk, escalations, and cross functional dependencies.

• Strong leadership, communication, and decision making skills.

Preferred Qualifications

• Experience leading teams supporting specialty or high demand medications.

• Background in prior authorization, benefit investigation, or pharmacy partnerships.

• Experience scaling new programs or standing up new service lines.

• Experience with Zendesk highly preferred or other CX tools. 

• Fluency in Spanish or another commonly spoken member language.

The base salary range for this role is $106,000 - $125,000 per year. You will also be entitled to receive stock options and benefits. Inidual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible and inclusive work environment. This role is fully remote and open to candidates located within the United States. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work.

At Maven we believe that a erse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.

• Whole-self care through wellness partnerships

• Hybrid work, in office meals, and work together days 

• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)

• Annual professional development stipend and access to a personal career coach through Maven for Mavens

• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for iniduals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].

Title: Occupancy Specialist I (Wellington Community)

Location: Worcester United States

Job Description:

WinnCompanies is looking for an Part-Time Occupancy Specialist I to join our team at Wellington Community, a 180-unit residential community located in Worcester, MA.

In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property. The schedule for this role will be Mondays to Thursdays 9am-2pm or 10am-3pm. The pay range for this position is $22.00 to $25.00 per hour.

Responsibilities:

Process initial, interim, and annual recertifications.

Notify residents of their impending recertifications using notices supplied by Property Management Software.

Conduct the recertification interviews with residents.

Review each recertification to ensure that all checklist items are complete.

Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).

Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.

Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency.

Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.

Ensure all information is accurate and entered in the Property Management Software.

Comply with company policies regarding the proper treatment of Tax Credit and Resident files.

Assist the Property Management staff with all facets of the move-in process.

Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.

Ensure the proper treatment of residents' personal and private information; maintaining such records in accordance with local, state and/or federal law.

Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.

Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.

Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available.

Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.

Assist Property Management with PBA, Project Based Section 8, or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts).

Perform special assignments as necessary.

Requirements:

High school diploma or GED equivalent.

1-3 years of relevant work experience.

Must be bilingual.

Experience with computer systems, particularly Microsoft Office.

Excellent customer service skills.

Solid verbal and written communication skills.

Good organizational and administrative skills.

Ability to consistently meet required deadlines and follow schedules.

Ability to complete repetitive tasks with a high level of detail.

Ability to plan and schedule 4 months of work activity.

Preferred Qualifications:

Associate's degree.

Experience with Yardi or RealPage property management software.

SHCM certification.

COS or CPO certifications.

Title: Part-Time Leasing and Occupancy Specialist II (Fairlawn Estates at the T)

Location: Mattapan United States

**Pay Type;**Hourly

**Hiring Min Rate;**20.83 USD

**Hiring Max Rate;**26.62 USD

Job Description:

WinnCompanies is looking for a Leasing and Occupancy Specialist II to join our team at Fairlawn Estates at the T, a 347-unit affordable housing community located in Mattapan, MA.

In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients.

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy.

Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.

Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.

Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.

Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.

May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.

Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.

Remain current with local events and hiring trends that may have an impact on the property.

Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.

During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval.

Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

The pay range for this role is $20.83 to $26.62 per hour dependent on experience.

Requirements

High school diploma or GED equivalent.

3-5 years of relevant work experience.

SHCM Certification.

Experience with computer systems, particularly Microsoft Office.

Excellent customer service skills.

Direct experience with LIHTC programs.

Outstanding interpersonal and communication skills.

Availability for on-call activity during off-hours for urgent needs.

Superb attention to detail.

Ability to work under pressure.

Ability to work with a erse group of people and personalities.

Preferred Qualifications

Associate's degree.

NALP Certification.

Experience with Yardi or RealPage property management software.

Bilingual in English and Spanish OR Haitian Creole.

Title: Call Center Nutrition Associate

Location: Springfield United States

Position Type: Part-Time

Job Description:

Min: USD $15.25/Hr.

Max: USD $20.42/Hr.

Overview

• Evening shift, 4pm - 9:30pm
• Every other weekend

This position exists to provide a range of support and guest services that include input of patient meal selections, and update of clinical nutrition records. The position is responsible for quick, accurate, and courteous service, and resolution of customer concerns acting as a nutrition liaison to the patient, resulting in a high level of satisfaction for patients. Substitutes for other positions as required or directed. Duties are performed under minimal supervision.

Qualifications

Education:

• High School education or GED preferred.

Experience:

• One-year experience in position dealing with the public preferred.

Other Knowledge/Skills/Abilities:

• Demonstrates excellent oral communication skills in person and on the phone and excellent customer relations skills.
• Ability to read and write, follow verbal and written instructions.
• Demonstrates basic computer knowledge, with the ability to operate a keyboard and mouse and access, retrieve, and enter information into an electronic database.
• Ability to multi-task while working on multiple responsibilities simultaneously.
• Ability to identify situations that may indicate a violation or infraction of foodservice or room service policies and reports to management accordingly.
• Ability to respond to patient requests for personal/nursing care by alerting the appropriate staff to assist the patient.
• Knowledge and clinical skills to perform nutrition responsibilities through training or experience. Preferred knowledge and understanding of diet restrictions.
• Demonstrate ability to communicate in English clearly.

Responsibilities

• Document and update current diet orders. Investigates and promptly resolves any orders which are incomplete, confusing or unusual.
• Process diet order changes in electronic database and with patient menu selections.
• Greets patients to assist them with menu selections personally or on the phone. Inputs patient meal selections, appropriate to diet, in an efficient manner
• Print and review daily ADT reports.
• Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
• Prepare menus for distribution and distributes menus to patients requiring assistance.
• Communicate with R.D. on a daily basis regarding patient diet information, nutritional status, diet comprehension, and ability to select appropriate food choices
• Utilize computer systems to retrieve information, update patient information, and input menu selections.
• Update patient menus and food selections accurately according to diet order.
• Monitor telephone and computer for diet changes, new admissions, room service trays, snacks and nourishment requests.
• Communicate directly with nursing staff and unit secretaries regarding changes and/or problems with patient orders.
• Input tube feeding orders accurately.
• Complete a physical inventory of patient care area nourishment areas and stock to par level
• Performs other related work as required or requested.

Title: Team Lead – Medication Access & Support Programs

Location: Remote

Job Description:

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is seeking a Team Lead to support frontline associates working on a new medication access and pharmacy supported care program. This is a player coach role focused on real time execution, coaching, and first line escalation. You will be closely embedded in daily operations, ensuring queues are healthy, issues are resolved quickly, and associates are supported as they navigate complex pharmacy and insurance workflows.

This role is ideal for someone with strong operational instincts who enjoys being close to the work and developing others.

The Member Services team supports members 7 days a week; shift availability will vary.

What You’ll Do

Real Time Execution & Queue Ownership

• Own real time execution during assigned shifts across chat and phone queues.
• Monitor queue health, coverage, and workload distribution to ensure timely responses.
• Step in directly to handle complex cases or volume spikes as needed.

Team Leadership & Coaching

• Serve as day to day support for a team of Member Services Associates.
• Provide real time coaching on judgment calls, prioritization, and handling ambiguous cases where no clear script exists.
• Conduct quality reviews and deliver clear, actionable feedback.
• Support onboarding and ramping of new hires.

Escalations & Issue Resolution

• Act as the first line escalation point for pharmacy and insurance issues including missing information, coverage rejects, routing questions, and fulfillment delays.
• Partner with internal teams to resolve escalated member issues while maintaining non clinical boundaries.
• Ensure appropriate handling and escalation of safety concerns or sensitive disclosures.

Operational Excellence

• Ensure consistent execution of SOPs, scripts, and workflows.
• Identify breakdowns in workflows and flag patterns or risks to leadership.
• Help test, roll out, and reinforce new workflows, macros, or tooling changes.
• Support team performance across response time, resolution quality, and member satisfaction.

Minimum Qualifications

• 2–4 years of experience in healthcare support, pharmacy operations, insurance navigation, or related fields.
• Prior experience coaching, mentoring, or acting as a senior or lead in a frontline environment.
• Strong understanding of pharmacy workflows, insurance coverage concepts, and medication access processes.
• Comfort handling escalations and emotionally charged member situations.
• Strong written and verbal communication skills.
• Ability to balance hands-on work with people leadership.

Preferred Qualifications

• Experience supporting specialty or high demand medications.
• Experience with Zendesk highly preferred or other CX tools. 
• Familiarity with QA frameworks and support performance metrics.
• Experience helping teams adopt new tools or workflows.
• Fluency in Spanish or another commonly spoken member language.

The base salary range for this role is $89,000 - $105,000 per year. You will also be entitled to receive stock options and benefits. Inidual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible and inclusive work environment. This role is fully remote and open to candidates located within the United States. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work.

At Maven we believe that a erse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days 
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

Title: Premium & Credit Account Manager

Location: Melbourne Australia

• Melbourne, Australia
• Client Service/Account Management
• 41485
• Regularly Scheduled in the Office

Job Description:

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and iniduals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Premium and Credit is a fundamental function within Workers Compensation. Like any form of insurance, all employers are required to pay a premium to ensure that their workplace retains a work cover policy to protect their workers in case of an incident. The calculation of Premium and follow-up of and Credit amounts is undertaken by our team of Premium and Credit experts.

As a Premium and Credit Account Manager, you will be responsible for providing support to GB's Premium and Credit team through both calculating employer Premium and supporting employer's premium and credit enquiries relating to Premium Payments. You'll achieve this service through engaging with your wider team of premium and credit experts to ensure our clients' needs are met in this important function.

How you'll make an impact

• Providing a professional and customer focused premium management service for all Workers Compensation clients
• Processing renewals and annual adjustments to premium for our clients
• Maintaining employer information and workplace details within claims database
• Answering premium related queries via either telephone, written correspondence or client visit
• Completing accurate assessment/allocation of Workers Compensation Industry Classifications, premium calculations and Succession & Grouping for clients
• Controlling the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarks
• Investigating legal recovery action as required
• Applying standard security controls to ensure confidentiality of information
• Developing and maintaining credit management policies

About you

• Experience within insurance fund administration and/or credit collections
• Workers Compensation knowledge and experience, ideally in Premium and/or Credit management is preferred, but not essential to your success
• Experience in client service role
• Attention to detail and critical thinking skills and an aptitude for working in a fast-paced environment
• Excellent customer service, communication and interpersonal skills

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers!
• And more...

We value inclusion and ersity

Inclusion and ersity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' erse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and ersity as a vital strength. By embracing ersity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming iniduals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Title: Outbound Relationship Manager

Location: Parkville Australia

Job Description:

At Henry Schein, our culture, and our people (Team Schein Members) are at the core of our business, and we are enormously proud that we have just been certified a Great Place to Work 2025, which is our sixth consecutive year!

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.

We're on the lookout for a passionate and driven sales consultant to become a key player in our outbound telephone sales team. In this role, you'll manage a portfolio of valued customers, acting as their trusted advisor and go-to contact-ensuring their practice thrives and their experience with Henry Schein is nothing short of exceptional.

Whether you're currently working in a dental practice and eager to pivot into sales, or you're a seasoned sales professional from another industry curious about the dynamic world of dental healthcare-this is your chance to grow with a global leader.

What You'll Be Doing

• Building strong, trusted relationships with customers to elevate their service experience

• Identifying and developing new business opportunities

• Meeting sales targets and KPIs

• Staying sharp on product knowledge and market trends

• Supporting our field sales team with key account management

• Collaborating with Customer Care & Field Sales to resolve queries and ensure smooth operations

• Keeping customer records accurate and up to date

What You'll Bring

• Experience in phone-based sales (corporate environment preferred)

• Background in the dental industry (a plus!)

• Excellent communication skills and the ability to build rapport quickly

• Strong organisational skills and attention to detail

• Confident negotiator with a persuasive edge

• Tech-savvy: MS Office proficiency is a must; Pronto and Salesforce experience is a bonus

• Self-starter, team player, resilient, and eager to learn

• Full unrestricted working rights in Australia

Why You'll Love Working With Us

• Competitive base salary + bonus (guaranteed period)

• Hybrid working options after training

• 13 weeks paid parental leave

• Birthday leave

• $1500 Employee Referral Program

• Discounts on dental products and retail perks

• Be part of a Great Place to Work certified team!

Ready to make a difference and grow your career with Henry Schein? Apply now and become part of a team that's shaping the future of dental care.

Title: Customer Substation Application Engineer

Location: US

Job type:Remote

Job Description:

The Lead Application Engineer is an established leader in their respective engineering team. You drive business strategy through detailed technical and economic understanding of the marketplace and take the initiative to drive business leaders to provide customers with the best solutions that positively impact business. You serve as the technological point person for the business for the entire Inquiry to Order (ITO) phase.#LI-ML2

Main Responsibilities

• Serve as the technological point person for the business for the entire Inquiry to Order (ITO) phase. Provides technical expertise and develops technical solutions (configuration, performance estimation, economics, etc.) as part of the pre-ITO (requisition) process while interfacing with the commercial team.
• Deliver high technical quality of GE’s proposals including processes & programs that make the proposals more accepted (compliant or clarified), effective, and cost competitive to the customer with reduced overall-performance risk.  Proposal must be clear, provide customer value, and demonstrate how GE meets their specification requirement.
• Responsible for technical proposal accuracy including technical specifications & clarifications/ assumptions/ exceptions, quantifying design and deliverables, installation work scope definition, cost allocation, bill of materials, and estimation of engineering, installation and testing/commissioning based on customer specifications and/or industry standards (IEEE, NESC, ANSI, NEMA, IEC, etc.), sourcing, and historical data.
• Perform basic studies necessary to verify proper specification and design of proposed solutions
• Provide technical support to create subcontractors and power equipment bid packages
• Augment the commercial team for customer presentations of technical capabilities and proposals
• Design and implement methodologies, templates, and libraries that provide the most accurate cost estimates with the least amount of engineering effort for a given customer scope.
• Write technical specifications for equipment and services, working with PM’s & Sourcing to manage quotes and vendor responses.
• Work with the Proposal Manager, AE team, and assigned multi-discipline engineers to provide up to full “Engineer, Procure, & Construct” estimates for conventional utility, industrial, & renewable substations, P&C and equipment programs, Systems & Communications projects, and BOP projects including FACTS, HVDC Segments
• Possesses a basic understanding of relevant markets and customer economic value that aid winning bid strategies.
• Has knowledge of best practices and how own area integrated with others; has working knowledge of competition and the factors that differentiate them in the market.
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering.
• Works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications:

• Bachelor of Science in Electrical Engineering or an equivalent technical degree.
• Minimum 5 years of experience with substation/Electrical design, studies, specifications, estimating, and construction experience in substation, transmission, or power generation projects for the power generation/distribution/transmission industry.
• Minimum 2 year of technical proposal writing and proposal management experience.
• Up to 20% travel (may include international travel) and must comply with all relevant company travel and tax policies.
• Eligibility to work in USA
• Offer conditional to successful background check

Desired Characteristics:

• Experience with large and complex Substation Project proposal development.
• Experience with Full turnkey Substation solutions, EPC, EPCI including Civil works.
• Passion to win--constantly providing ways to improve hit rate.  Ability to develop the technical strategy after ensuring customer’s CTQs are understood and the outcome desired by the customer is defined.
• Basic expertise in the design of Power Transmission and Distribution equipment & systems, electrical substation, and protection devices.  Knowledge of equipment installation, construction, and field operations.
• Experience with (and estimating the effort for) engineering design packages including drawings, calculations, studies, and bills of materials.
• Experience with power system studies and the application of MV/HV/EHV/UHV gear.
• Knowledge of project estimating methods and cost engineering theory.
• Knowledge of HV/EHV substation physical/outdoor design and construction including foundation design and site preparation.
• Knowledge of substation protection & control schemes, SCADA communication systems, factory and site testing, commissioning methods, and maintenance.
• Construction, field testing and commissioning experience.
• Knowledge of and experience using Institute of Electrical & Electronic Engineers (IEEE) & American National Standards Institute (ANSI) standards and codes such as the National Electric Code (NEC) and NESC.
• Working knowledge of power systems automation equipment, SCADA applications and communication applications.
• Preferred PE license in the United States/Canada

We deliver integrated project solutions to enable large scale electrification and support our customer needs.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position

Application Deadline: mars 09, 2026

For candidates applying to a U.S. based position, the pay range for this position is between $98 400,00 and $164000,00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or inidually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any inidual.

Title: Customer Substation Application Engineer

Location: Remote, USA

Job Description:

Full time

job requisition id

R5026865

Job Description Summary

The Lead Application Engineer is an established leader in their respective engineering team. You drive business strategy through detailed technical and economic understanding of the marketplace and take the initiative to drive business leaders to provide customers with the best solutions that positively impact business. You serve as the technological point person for the business for the entire Inquiry to Order (ITO) phase.#LI-ML2

Job Description

Main Responsibilities

• Serve as the technological point person for the business for the entire Inquiry to Order (ITO) phase. Provides technical expertise and develops technical solutions (configuration, performance estimation, economics, etc.) as part of the pre-ITO (requisition) process while interfacing with the commercial team.
• Deliver high technical quality of GE’s proposals including processes & programs that make the proposals more accepted (compliant or clarified), effective, and cost competitive to the customer with reduced overall-performance risk.  Proposal must be clear, provide customer value, and demonstrate how GE meets their specification requirement.
• Responsible for technical proposal accuracy including technical specifications & clarifications/ assumptions/ exceptions, quantifying design and deliverables, installation work scope definition, cost allocation, bill of materials, and estimation of engineering, installation and testing/commissioning based on customer specifications and/or industry standards (IEEE, NESC, ANSI, NEMA, IEC, etc.), sourcing, and historical data.
• Perform basic studies necessary to verify proper specification and design of proposed solutions
• Provide technical support to create subcontractors and power equipment bid packages
• Augment the commercial team for customer presentations of technical capabilities and proposals
• Design and implement methodologies, templates, and libraries that provide the most accurate cost estimates with the least amount of engineering effort for a given customer scope.
• Write technical specifications for equipment and services, working with PM’s & Sourcing to manage quotes and vendor responses.
• Work with the Proposal Manager, AE team, and assigned multi-discipline engineers to provide up to full “Engineer, Procure, & Construct” estimates for conventional utility, industrial, & renewable substations, P&C and equipment programs, Systems & Communications projects, and BOP projects including FACTS, HVDC Segments
• Possesses a basic understanding of relevant markets and customer economic value that aid winning bid strategies.
• Has knowledge of best practices and how own area integrated with others; has working knowledge of competition and the factors that differentiate them in the market.
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering. 
• Works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications:

• Bachelor of Science in Electrical Engineering or an equivalent technical degree.   
• Minimum 5 years of experience with substation/Electrical design, studies, specifications, estimating, and construction experience in substation, transmission, or power generation projects for the power generation/distribution/transmission industry.
• Minimum 2 year of technical proposal writing and proposal management experience.
• Up to 20% travel (may include international travel) and must comply with all relevant company travel and tax policies.
• Eligibility to work in USA
• Offer conditional to successful background check

Desired Characteristics:

• Experience with large and complex Substation Project proposal development.
• Experience with Full turnkey Substation solutions, EPC, EPCI including Civil works.
• Passion to win--constantly providing ways to improve hit rate.  Ability to develop the technical strategy after ensuring customer’s CTQs are understood and the outcome desired by the customer is defined.
• Basic expertise in the design of Power Transmission and Distribution equipment & systems, electrical substation, and protection devices.  Knowledge of equipment installation, construction, and field operations.
• Experience with (and estimating the effort for) engineering design packages including drawings, calculations, studies, and bills of materials.
• Experience with power system studies and the application of MV/HV/EHV/UHV gear.
• Knowledge of project estimating methods and cost engineering theory.
• Knowledge of HV/EHV substation physical/outdoor design and construction including foundation design and site preparation.
• Knowledge of substation protection & control schemes, SCADA communication systems, factory and site testing, commissioning methods, and maintenance.
• Construction, field testing and commissioning experience.
• Knowledge of and experience using Institute of Electrical & Electronic Engineers (IEEE) & American National Standards Institute (ANSI) standards and codes such as the National Electric Code (NEC) and NESC.
• Working knowledge of power systems automation equipment, SCADA applications and communication applications.
• Preferred PE license in the United States/Canada

We deliver integrated project solutions to enable large scale electrification and support our customer needs.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position

For candidates applying to a U.S. based position, the pay range for this position is between $98 400,00 and $164 000,00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or inidually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any inidual.

Title: Administrative Assistants and Secretaries - AI Trainer (Contract)

Location: Remote (USA)

Department: AI Trainer

Job Description:

Overview

Handshake is recruiting Administrative Assistants and Secretary Professionals to contribute to an hourly, temporary AI research project—but there’s no AI experience needed. In this program, you’ll leverage your professional experience to evaluate what AI models produce in your field, assess content related to your field of work, and deliver clear, structured feedback that strengthens the model’s understanding of your workplace tasks and language. The Handshake AI opportunity runs year-round, with project opportunities opening periodically across different areas of expertise.

Details

• The position is remote and asynchronous; work independently from wherever you are.

• The hours are flexible, with no minimum commitment, but most average 5-20 hrs

• The work includes developing prompts for AI models that reflect your field, and then evaluating responses.

• You’ll learn new skills and contribute to how AI is used in your field

• Your placement into a project will be dependent on project availability—if you apply now and can’t work on this project, more will be available soon.

Qualifications

• You have at least 4 years of professional experience in one or more of the following types of work.

• The examples below reflect the types of real-world responsibilities that you might have had in your role that will give you the context needed to evaluate and train high-quality AI models

  • Answer telephones, provide information to callers, take messages, or transfer calls to appropriate iniduals.

  • Greet visitors or callers and handle inquiries or direct them to the appropriate persons based on their needs.

  • Create, maintain, and enter information into databases.

  • Use computers for various applications, such as database management or word processing.

  • Operate office equipment such as fax machines, copiers, or phone systems, and arrange repairs when equipment malfunctions.

  • Set up and manage paper or electronic filing systems, record information, update paperwork, and maintain documents such as attendance records or correspondence.

  • Operate electronic mail systems and coordinate the flow of information internally or with other organizations.

  • Schedule and confirm appointments for clients, customers, or supervisors.

  • Maintain scheduling and event calendars.

  • Compose, type, and distribute meeting notes, routine correspondence, or reports, including presentations and statistical or monthly reports.

  • Complete forms in accordance with company procedures.

  • Locate and attach appropriate files to incoming correspondence requiring replies.

  • Conduct searches for needed information using sources such as the Internet.

  • Open, read, route, and distribute incoming mail or materials, and answer routine letters.

  • Review work done by others for correct spelling and grammar, compliance with company formatting policies, and recommend revisions.

  • Make copies of correspondence or other printed materials.

  • Learn new office technologies as they are developed and implemented.

  • Train and assist staff with computer usage.

  • Order and dispense office supplies.

  • Prepare conference or event materials such as flyers or invitations.

  • Perform payroll functions, including maintaining timekeeping information and processing/submitting payroll.

  • Collect and deposit money into accounts, disburse funds to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

  • Establish work procedures or schedules and track the daily work of clerical staff.

  • Provide services to customers, such as placing orders or providing account information.

  • Prepare and mail checks.

  • Arrange conference, meeting, or travel reservations for office personnel.

  • Supervise clerical staff and provide training and orientation to new employees.

  • Manage projects or contribute to committee or team efforts.

  • Coordinate conferences, meetings, or special events such as luncheons or graduation ceremonies.

  • Mail newsletters, promotional materials, or other information.

  • Develop or maintain internal or external company websites.

• You’re able to participate in asynchronous work in partnership with leading AI labs.

Compensation

• $50.00 per hour

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Title: Technical Support Specialist - Fully Remote!

Location: Work From Home, USA

time type

Full time

job requisition id

JR32438

Job Description:

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive.

KinderCare is searching for a passionate, energetic team member for its Technical Support team. In this role, you will have a unique opportunity to positively transform and improve KinderCare’s IT services while you delight your customers. You are the ideal team member if you are passionate about customer experience and service, love solving technical issues, are a clear and positive communicator, and excel at building meaningful relationships with your customers. As a Service Desk Coordinator, you will act as the single point of contact for our employees, escalating to the appropriate teams when needed. You will interact with your customers via phone, email, chat and remote desktop support tools as needed.

Are you passionate about creating a positive customer experience? Do you have the right mix of soft skills and technical know-how to effectively resolve customer's concerns? Do you have a track record of providing fast and accurate technical assistance? Are you a stickler for a well-documented support case and keeping customers up to date?

Responsibilities

• Serve as front line support for KinderCare Corporate and Field employees via phone support, ticketing system, and email.
• Transform the interaction with our customers with emotional intelligence, compassion, and a determination to resolve their technical issues in a timely manner.
• Respond to customer issues and see problems through to resolution.
• Diagnose and troubleshoot technical issues related to hardware, software, account maintenance, or connectivity.
• Track and document issues until they are fully resolved, within the agreed time limits, providing timely and accurate updates to customers along the way.
• Properly escalate unresolved issues to appropriate internal teams (e.g., Network, Development).
• Prioritize and lead several open issues at one time.
• Participate in building a robust knowledge base, authoring content, maintaining existing content, and promoting the use of self-service to employees.

Qualifications

• High School Diploma or equivalent, 2 or 4-year college degree a plus.
• 1-2 years of experience providing technical customer service support provided via phone and email.
• Experience supporting technical systems such as Windows, Mac OS, laptops, mobile devices, and business applications.
• Superb customer service skills and desire to help others.
• Outstanding written and verbal English communication skills using phone conversations, email correspondence, and chat.
• Excellent organizational and time management skills.
• Proven growth experience, showing a tried background of taking on new challenges and driving their success.
• Excellent communication skills and telephone manner.
• Ability to work in a fast-paced environment and lead time efficiently to achieve deadlines.
• Intermediate MS Office skills, capable of running multiple applications and windows simultaneously on a computer.
• Occasional flexibility with schedules, occasional overtime.
• Phenomenal teammate and team-player.
• Experience working within IT Service Desk tools, such as ServiceNow.
• Bilingual: English & Spanish a plus.

#LI-Remote

Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:

- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and erse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Title: Clients Operations Senior Manager

Location: Brazil (São Paulo - Hybrid)

Job Description:

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Client Operations Senior Manager to our Business Transformations - Operations team in São Paulo, Brazil! 

The Operations and Business Transformation area is responsible for improving our clients' operational routines, making our processes scalable and standardized. Our mission is to act as the benchmark for quality and efficiency at Wellhub, always in partnership with other internal teams.

YOUR IMPACT

• Proposes and implements initiatives and process improvements that increase efficiency and measurable impact within the Operations team.
• Identifies and maps areas for improvement for the Operations team and for the customer pillar as a whole.
• Develops solutions to increase the efficiency of the operations team, optimizing their time and implementing controls to reduce potential errors.
• Leads projects and initiatives, taking full responsibility for deliverables and coordinating actions with other teams as needed.
• Creates documents to formalize improvements in processes, policies, and other definitions, in addition to monitoring ongoing projects and initiatives.
• Actively collaborates with various teams within the organization, both technical and non-technical, to ensure successful deliveries.
• Manages expectations and overcomes objections effectively, assessing the impact on all stakeholders.
• Effectively delegates tasks to promote team autonomy, providing appropriate context and support.
• Delivers constructive feedback in a timely manner to your team members and guides them on their development journey, supporting the creation of development plans.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Bachelor's degree
• Previous experience in business transformation/client operations projects
• Independent and Proactive: Initiates and cultivates purposeful relationships with key stakeholders to drive collaboration and progress
• Written and verbal communication skills. Experience in creating presentations for different hierarchical levels.
• Analytical skills to understand numbers and extract insights. Good understanding of processes.
• Knowledge of AI tools, everyday tools (Google Suite and Microsoft Office).
• English (writing, speaking, and listening) to handle meetings with global stakeholders.
• Proactive, focused, and customer-oriented profile (customer focus). Problem solver.

We recognize that iniduals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in business transformation projects/client operations and advanced English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine inidual therapy sessions (52 per year) and on-demand content. 

HEALTHCARE: Health, dental, and life insurance. 

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. 

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a erse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Title: Solutions Engineer, Mid Market — San Francisco

Location: United States - Remote

Job Description:

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Mid Market Solutions Engineer, you’ll play a key role in driving successful outcomes for Motive’s Mid Market customers and prospects. You’ll partner closely with Account Executives to shape deal strategy, deliver compelling product demonstrations, and act as a trusted advisor to both technical and business stakeholders. This role requires a balance of technical expertise, business acumen, and strong communication skills, as you map customer challenges to Motive’s solutions and influence key buying decisions. Reporting directly to the Senior Manager of Mid Market Solutions Engineering, you’ll collaborate across Sales, Product, Engineering, and Customer Success to ensure customer needs are met while contributing directly to Motive’s growth and success.

What You'll Do:

• Partner with Mid Market Account Executives to shape deal strategy, drive discovery conversations, and deliver high-impact demonstrations that support customer decision-making
• Showcase Motive’s value by creating customized demos that resonate across technical, operational, and business audiences — positioning yourself as a trusted advisor to Mid Market customers
• Translate customer challenges into clear, actionable solutions that deliver measurable business outcomes
• Develop deep knowledge of the competitive landscape, supporting Mid Market AEs on displacement and growth opportunities
• Establish yourself as a product authority — mastering today’s platform while shaping conversations around future innovations
• Collaborate on RFIs and RFPs to position Motive as the partner of choice for Mid Market organizations
• Act as a visible connector between Sales and cross-functional teams (Product, Engineering, Customer Success, Marketing), ensuring customer insights drive continuous improvement and innovation

What We're Looking For:

• 3+ years of experience supporting Mid Market or comparable market segments in a customer-facing pre-sales or solutions engineering role, with experience in SaaS and/or hardware
• Bachelor’s degree preferred; advanced degree a plus
• Located in San Francisco area, with opportunities for in-person collaboration and team engagement.
• Experience in a customer-facing pre-sales role with the flexibility and willingness to travel 15-20%
• Familiarity with value-based selling frameworks and/or solutions engineering methodologies (e.g., MEDDIC, MEDDPICC, Command of the Message, Demo2Win, Great Demo!, or comparable)
• Excellent communication skills with the ability to translate technical topics for both technical and non-technical audiences
• Demonstrated success supporting complex solution sales and navigating Mid Market — or similar market segment — sales cycles
• Proven analytical and problem-solving abilities with a solutions-oriented mindset
• Experience with APIs, integrations, and technical solution design

Pay Transparency

The on-target earnings (base pay + commissions) for this role:

$125,000 - $160,000 USD

Creating a erse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

#LI-Remote

Title: Customer Service Team Leader (English with another EU language)

Location: Barcelona Catalonia ES

Type: Full-time

Workplace: Hybrid remote

Job Description:

Who Are We:

Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to erse markets. We celebrate ersity and foster an inclusive workplace where you can be your authentic self. 

Our Client: Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world.

We are now recruiting for a Team Leader to immerse themselves in the brand and deliver first-class service to our team! 

What you will be doing? 

• Support the initial onboarding of the new employees. 
• Clearly define daily and monthly qualitative and quantitative targets for iniduals and ensure team understanding of these targets and that they are fully accountable. 
• Assess and review team and inidual performance through quality assessments to identify key development areas. 
• Regular team and inidual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented. 
• Ensure that the team is up to date on all campaign objectives. 
• Manage the productivity and performance of the team in line with client expectations. 
• Provide insights back to the client around trends in contact types and issues impacting CSAT.

Requirements

What do we look for:  

• High level of English both in spoken and written & fluency in a second EU Language (Italian, Greek or Hebrew is ideal).
• Proven experience as a Team Leader in a customer service project is preferred.
• Strong understanding of customer service principles and best practices.
• Excellent communication and interpersonal skills.
• Ability to motivate a team and foster a positive working environment.
• Previous experience working in an FMGC or Healthcare campaign/role is preferred.
• Results-driven with a strong focus on achieving targets.
• Experience with data analysis and reporting.
• Proficiency in MS Office and experience with CRM systems.

Benefits

Your Benefits Package: 

• Hours: 39 hours/week.
• Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
• Salary: €23,000 gross per year.
• Holidays: 24 working holidays.
• Work Model: Hybrid (6 days per month at the office).
• Training: 2 weeks of training in your normal working schedule.
• Office Location: Barcelona (La Sagrera).

Additional Perks: 

• Career Growth: Ongoing training and development. 
• Well-being Support: Confidential counselling and resources. 
• Perks & Discounts: Exclusive offers and rewards. 
• Health Benefits: Discounted health insurance. 
• Skill Development: LinkedIn learning and certifications. 
• Referral Program: Bring a friend and get a referral bonus.

Title: Customer Enablement Manager, West

Location: Denver CO US

Type: Full-time

Workplace: Hybrid remote

Job Description:

The Elevator Pitch

If you are an excellent relationship builder, passionate about the customer experience, and inspired to help make the world a safer place, then this is the role for you!  Customer success is vital to Evolv’s long-term mission and profitability.  Our customers must experience clear, measurable value from their Evolv systems, not only at deployment, but throughout their lifecycle. As a Customer Enablement Manager (CEM), you will build strong relationships with your portfolio of customers and ensure they onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.  

You will work alongside Senior Customer Enablement Managers and the broader CX team in helping customers onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.  This role is designed to flex across multiple customer engagements rather than owning a dedicated portfolio.  

Your work will help drive customer satisfaction, system utilization, risk mitigation, and ultimately successful subscription renewals. 

What are performance outcomes over the first 12 months you will work toward completing?

First 30–90 Days: 

• Become fully competent in Evolv’s products, workflows, and enablement methodology. 

  Training includes in-person technical instruction at HQ, online self-study, structured learning paths, and peer shadowing. 

• Learn the CX operating model (onboarding, enablement, training, adoption, renewal readiness, customer health). 

• Build relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing to understand customer history, deployment context, and value drivers. 

• Begin engaging with customers - supporting onboarding activities, training preparation, and early adoption.

3-6 Months: 

• Contribute to day-to-day customer onboarding, training and value-realization activities across the install base, ensuring progress towards key outcomes. 

• Deliver virtual and onsite training sessions covering system operation, best practices, and Evolv Academy learning paths. 

• Begin developing baseline success plans for your accounts that focus on adoption, learning milestones, and operational excellence.

6-12 Months:

• Fully own your customer portfolio, including onboarding new customers, building proactive success plans, and driving adoption of learning resources such as Evolv Academy, MyEvolv Portal, and other customer platforms  

• Monitor customer health, usage signals, and feedback to identify risks early and mitigate them through cross-functional collaboration. 

• Lead regular performance reviews and business value conversations using customer dashboards (visitor scans, alerts, detections, engagement metrics). 

• Manage a smooth renewal readiness process by ensuring strong adoption, value realization, and risk reduction.

1+ year: 

• Be recognized as a strategic customer advocate with deep account relationships across accounts.  

• Maintain an internal network of cross-functional partners you can pull in to accelerate customer outcomes. 

• Consistently deliver measurable impact across your accounts—including improved system usage, reduced friction, higher training completion, and strong renewal rates. 

• Operate independently while driving scalable improvements to the broader customer enablement program.

The Work: What type of work will you be doing?

As a Customer Enablement Manager, your regular activities may be modified to suit the needs of your customer portfolio, however, you can expect a variety of the following:

Customer Onboarding & Training 

• Customer onboarding, and go-live activities with Program Management, TSS, and Support. 

• Deliver structured training sessions (onsite and virtual) tailored to each customer’s operational environment. 

• Ensure customers complete the right Evolv Academy learning paths and certifications.

Customer Adoption & Value Realization 

• Build and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence. 

• Continuously guide customers to evolve their workflows, staffing, and operating procedures to maximize value. 

• Promote adoption of MyEvolv, training content, and all customer enablement resources. 

• Conduct scheduled check-ins, performance reviews, and Quarterly Business Reviews (QBRs).

Customer Health & Risk Management 

• Work with Red Accounts team to identify at-risk accounts and help develop get-well plans to get them in good health  

• Coordinate with Support, Technical Sales & Solutions and other teams to ensure escalations are handled promptly  

• Maintain clean, accurate CRM documentation including contacts, milestones, health scores and renewal context.

Renewal Readiness & Growth Support  

• Proactively identify and engage the appropriate customer stakeholder’s day-to-day champions, operational owners, and economic buyers to ensure each clearly understands and is realizing the full value of their Evolv investment. 

• Lead the enablement workstream that ensures customers achieve the outcomes required for renewal, including validating success criteria with decision-makers, reinforcing business value with champions, and ensuring all stakeholders are informed, trained, and confident in their ability to operate and sustain their systems. 

• Minimize renewal friction by driving strong adoption, ensuring operators are well trained, and clearly demonstrating ongoing business value.

What is the leadership like for this role? What is the structure and culture of the team?

This role reports to the Senior Scaled Program Manager and sits on our Customer Experience team in the Revenue Organization. 

The team is distributed across the United States and is entering an exciting phase of growth, with many new opportunities ahead. Most team members work remotely when they are not traveling to meet with customers. Our collective experience is exceptional spanning technical experts to seasoned business leaders with firsthand customer-facing expertise.  

Where is the role located?

Location: 

While this role is posted for a candidate ideally based in Denver, Colorado, we are open to exceptional candidates in other locations throughout the Western region with transportation accessibility. The role is flexible within our Mountain States Region, which includes Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Utah, and Wyoming.

Travel:

Compensation and Transparency Statement 

The base salary range for this full-time position is $73,000- $117,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.  

In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.  

During the hiring process, your recruiter will share:  

• The specific salary range for your preferred location  

• A general overview of our benefits and equity offerings  

• Insights into how compensation decisions are made, including factors that influence starting pay

We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.

Benefits

At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who:   

• Do the right thing, always;   

• Put people first'   

• Own it;   

• Win together; and continue to    

• Be bold, stay curious.

Our Benefits Include:   

• Equity as part of your total compensation package   

• Medical, dental, and vision insurance   

• Health Savings Account (HSA)     

• A 401(k) plan (and 2% company match)   

• Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind  

• Quarterly stipend for perks and benefits that matter most to you   

• Tuition reimbursement to support your ongoing learning and development   

• Subscription to Calm

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage ersity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.  

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including iniduals with disabilities. If you need a reasonable accommodation as part of the job application process.

Title: Customer Service Representative - Hybrid

Location: Milwaukee WI US

Type: Full-time

Workplace: Hybrid remote

Job Description:

Rising is looking for our next Customer Service Representative (Working title: Partner & Provider Support Representative)! In this position, you will help Rising create ecstatic customers by providing professional, world-class service in response to inquiries and issues relating to medical bill review. Basically, we are helping to cut excess costs, fraud, and waste while making healthcare more affordable for the patients that need it the most.

Oh, and you get the benefit of working in a small, close-knit team with a manager who truly wants to see you to succeed! This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare.

Sound interesting? Want to learn more? Take a few minutes to apply, and let's talk!

What exactly does a Partner & Provider Support Representative do? In this job, you will:

• Communicate with medical providers primarily via telephone and email to obtain needed information and resolve bill-specific issues
• Provide world-class customer service by responding to and answering questions quickly and professionally
• Demonstrate an intimate knowledge of clients’ needs, empathy for customers’ situations, and knowledge of appropriate language
• Serve as a role model to internal, client, partner, and vendor representatives by following guidelines to ensure stellar service is provided with each call

Requirements

Am I the right fit for this job?

• Minimum of 3 years of experience in customer service
• Call Center experience a plus
• Previous experience with group health is preferred
• Optimistic, energetic, and possessing a positive attitude are a few words that others might use to describe you
• You are patient and genuinely enjoy working with people. You see every customer interaction as a chance to "wow" someone or brighten their day, whether it is a customer or a member of the team
• You have a natural inclination to dig into a situation, leaving no stone unturned in order to solve a problem
• You have the ability to keep calm in pressing situations while practicing empathy and utilizing your superior listening skills while not taking criticism personally
• Strongly detail-oriented - you are meticulous and pay close attention to information that others may miss
• The ability to use a computer to research and communicate information effectively
• Ability to work 40 hours per week, Monday-Friday 9:30AM-6:00PM (Hours may change slightly based on business needs)

Physical Requirements

• The ability to use a computer and its associated accessories in an upright position
• The ability to work in an office setting 5 days a week during the 90-day training period

Benefits

• Hourly Rate: $18.00-$21.00
• Competitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more.
• Beer, soft drinks, and food on Thursday afternoons
• A relaxed, yet upbeat, work environment, with jeans professional attire
• Unlimited Coffee!
• Optional hybrid schedule after mandatory 90-day onsite training, with expectation to work 2 days per week in office.

If you are ready to join a team of professionals dedicated to making a difference and making lives better, please apply today!

Title: Analyst

Location: IA-West Des Moines

Job Description:

Area of Interest: Information Systems & Technical Support

FTE/Hours per pay period: 1.0

Department: Call Center

Shift: 40 hours per week, 8-5p

Job ID: 176457

Overview

Workforce Optimization Analyst

Monday-Friday 8:00AM-5:00PM

Full Time Benefits

The Workforce Optimization Analyst will be responsible for developing, implementing, and analyzing the various components of a Workforce Management program within The IntelliCenter for all service lines including, but not limited to Nurse Triage, Healthfinch Rx Renewal, Radiology FUM, and Population/ToC RN services. This will include the full spectrum of departmental reporting needs, including monthly, quarterly, and yearly operational reports. The WFOA will support workforce application contracts, licenses and maintain relationships with vendor and support departments in conjunction with the Executive Director.

Additional responsibilities include collaboration with the IntelliCenter’s leadership team to develop and implement a data driven, predictive scheduling model and tools that achieves a highly efficient workforce supporting scheduling coordination of frontline team. This position has a Primary Remote designation, as the team is primarily remote and technology and educational processes allows for remote interaction supporting the educational process. Options to work at a designated UnityPoint workspace will be considered upon request and as space becomes available.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Analysis

• Develops, enhances, implements and supports reporting capabilities to identify, track and analyze key business drivers.

• Analyzes results of reports and provides recommendations to leadership to improve overall call center performance, strategies and objectives. Identifies call volume trends and averages on a daily, weekly, monthly and seasonal basis.

• Consults with key organizational business users on situations requiring further definition, development and support of data gathering and analysis. Generates ad hoc reports when requested.

• Track and analyze inidual and overall call center performance metrics (i.e. schedule compliance, absenteeism, average call handle time) in a timely and accurate manner.

• Workforce management principals and tools are implemented and adhered to and must remain current with industry standards, internal system updates and functionality while applying technical expertise in advancing call center strategies.

• Evaluate the immediate and long-term impact or consequences of making changes to processes and/or products (looking beyond scope of one project/client) and work with leadership to provide recommendations for procedural changes and/or modifications.

Operational & Workforce Management

• Serves as subject matter expert for reporting and workforce management processes, ensuring best practices are implemented across the organization.

• Oversees and coordinates reporting and Workforce Management activities including building best practices across the organization.

• Creates training materials as needed for Workforce management tools and/or reporting functionality.

• Proactive and independent management of accountabilities collaborating with leadership to optimize operations.

Qualifications

Education

Bachelor’s degree

Experience

Minimum of three years of experience in a call center environment with direct experience in applying WFM software programs or concepts.

Knowledge, Skills, and Abilities

• Strong data mining and analytical skills, including development, interpretation and application of reports.

• Proficiency in use of computer applications such as Microsoft office and electronic health systems and other healthcare software.

• Strong written & verbal communication skills

• Exceptional analytical skills with prior experience in related sector (call center).

• Understand, anticipate & support needs of multiple centers.

• Ability to effectively train & advance knowledge of WFM principals across all levels of staff in the organization.

• Use of usual and customary equipment used to perform essential functions of the position.

Job Title : Retail Part Time Design Consultant: Brooklyn Area

Location: Brooklyn United States

time type

Part time

job requisition id

JR252107

Job Description:

Job Description

Who We Are:

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines - ecommerce, retail, design, and manufacturing.

We are a growing consumer based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

As a team member of Framebridge you will:

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.

Embrace Challenges Together

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

As a Design Consultant of Framebridge you will:

• Offer exceptional customer service and represent the brand in our retail stores
• Apply excellent listening, oral, and communication skills to build relationships with our customers
• Demonstrate deep product knowledge and design advice to customers
• Inspect, photograph, and measure artwork utilizing Framebridge tools
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Anything required to deliver our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Who you are:

• Experience in a customer service, retail, or hospitality role
• An engaging personality with strong interpersonal and communication skills
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, products, and processes
• Great time-management, organizational, and problem-solving skills
• Experience in clienteling outreach and Growing your business through customer relationship
• Willingness to work flexible hours, including evenings and weekends

Benefits/ Perks:

• Competitive pay
• Free frames/ employee discount
• Contests and Incentives
• Team building events
• Paid time off
• Employee Assistance Hotline (EAP)
• Commuter Benefits

Framebridge, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Framebridge may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each inidual and support the erse cultures, perspectives, skills and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.

Time Type

Part time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each inidual and support the erse cultures, perspectives, skills and experiences within our workforce.

Title: Dispute Resolution Specialist - IDR

Job Description:

locations

AUS - Parramatta - 32 Smith Street

AUS - VIC - Melbourne

AUS - QLD - Brisbane

AUS - WA - Perth

AUS - Adelaide - 11 Waymouth Street

AUS - NSW - Newcastle

time type

Full time

job requisition id

340359

Primary Details

Time Type: Full time

Worker Type: Employee

Location: Parramatta, Newcastle, Brisbane, Melbourne, Adelaide or Perth

Type: Permanent and 12-month Fixed Term Contract roles

Hybrid role, Happy to talk flexible working

The opportunity

This is an exciting opportunity for a customer focused, insurance professional to join our highly supportive and dynamic team reporting into the Senior Manager, Internal Dispute Resolution.

This role will see you fulfilling a wide range of duties. You will be responsible for end-to-end management of complaints and dispute resolution for all General Insurance products. This will involve assessing, investigating and critically analysing policies, legislation and expert evidence.

You will be engaging with customers and internal external stakeholders as well as providing technical support and advice to claims and underwriting areas.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Primary responsibilities:

• Undertake timely and accurate response to all complaints and disputes, providing a fair and reasonable outcome for the customer

• Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions

• Work collaboratively and with internal and external business stakeholders

• Provide SME (subject matter expert) support for internal stakeholder enquiries in relation to decisions, General Insurance Code of Practice and the Insurance Contracts Act

• Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes

• Prepare recommendations on process, product and service improvements to minimize recurrence or mitigation of issues

About you

We are looking for a confident, resolution focused inidual who has a passion for delivering outstanding customer service. The ideal candidate is someone that has a wealth of experience within a similar role and can apply their skills, knowledge and expertise to ensure positive outcomes.   

• Experience within a customer focused disputes role or similar

• General insurance or legal background is advantageous.

• Must have a solid understanding of risk, compliance, and policy

• Passionate about providing a gold standard service to our customers and stakeholders and ability to show high levels of empathy

• Excellent problem solving and relationship building skills

• Ability to influence and negotiate with internal and external stakeholders

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here. 

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of erse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Coaching for success, Cost Management, Critical Thinking, Decision Making, Influencing, Insurance Claims Management, Intentional collaboration, Managing performance, Navigating ambiguity, Persuasion, Risk Management, Stakeholder Management, Strategic Agility, Strategic Leadership, Strategic Planning

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Title: Dispute Resolution Specialist - IDR

Location: Location: Parramatta, Newcastle, Brisbane, Melbourne, Adelaide or Perth

Full time

340359

Job Description:

Primary Details

Time Type: Full time

Worker Type: Employee

• Type: Permanent and 12-month Fixed Term Contract roles

• Hybrid role, Happy to talk flexible working

The opportunity

This is an exciting opportunity for a customer focused, insurance professional to join our highly supportive and dynamic team reporting into the Senior Manager, Internal Dispute Resolution.

This role will see you fulfilling a wide range of duties. You will be responsible for end-to-end management of complaints and dispute resolution for all General Insurance products. This will involve assessing, investigating and critically analysing policies, legislation and expert evidence.

You will be engaging with customers and internal external stakeholders as well as providing technical support and advice to claims and underwriting areas.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Primary responsibilities:

• Undertake timely and accurate response to all complaints and disputes, providing a fair and reasonable outcome for the customer

• Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions

• Work collaboratively and with internal and external business stakeholders

• Provide SME (subject matter expert) support for internal stakeholder enquiries in relation to decisions, General Insurance Code of Practice and the Insurance Contracts Act

• Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes

• Prepare recommendations on process, product and service improvements to minimize recurrence or mitigation of issues

About you

We are looking for a confident, resolution focused inidual who has a passion for delivering outstanding customer service. The ideal candidate is someone that has a wealth of experience within a similar role and can apply their skills, knowledge and expertise to ensure positive outcomes.   

• Experience within a customer focused disputes role or similar

• General insurance or legal background is advantageous.

• Must have a solid understanding of risk, compliance, and policy

• Passionate about providing a gold standard service to our customers and stakeholders and ability to show high levels of empathy

• Excellent problem solving and relationship building skills

• Ability to influence and negotiate with internal and external stakeholders

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of erse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. 

Skills:

Coaching for success, Cost Management, Critical Thinking, Decision Making, Influencing, Insurance Claims Management, Intentional collaboration, Managing performance, Navigating ambiguity, Persuasion, Risk Management, Stakeholder Management, Strategic Agility, Strategic Leadership, Strategic Planning

Title: Dispute Resolution Specialist - IDR

Location: Parramatta, Newcastle, Brisbane, Melbourne, Adelaide or Perth,  Australia

time type

Full time

job requisition id

340359

Job Description:

Primary Details

Time Type: Full time

Worker Type: Employee

• Location: Parramatta, Newcastle, Brisbane, Melbourne, Adelaide or Perth

• Type: Permanent and 12-month Fixed Term Contract roles

• Hybrid role, Happy to talk flexible working

The opportunity

This is an exciting opportunity for a customer focused, insurance professional to join our highly supportive and dynamic team reporting into the Senior Manager, Internal Dispute Resolution.

This role will see you fulfilling a wide range of duties. You will be responsible for end-to-end management of complaints and dispute resolution for all General Insurance products. This will involve assessing, investigating and critically analysing policies, legislation and expert evidence.

You will be engaging with customers and internal external stakeholders as well as providing technical support and advice to claims and underwriting areas.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

Primary responsibilities:

• Undertake timely and accurate response to all complaints and disputes, providing a fair and reasonable outcome for the customer

• Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions

• Work collaboratively and with internal and external business stakeholders

• Provide SME (subject matter expert) support for internal stakeholder enquiries in relation to decisions, General Insurance Code of Practice and the Insurance Contracts Act

• Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes

• Prepare recommendations on process, product and service improvements to minimize recurrence or mitigation of issues

About you

We are looking for a confident, resolution focused inidual who has a passion for delivering outstanding customer service. The ideal candidate is someone that has a wealth of experience within a similar role and can apply their skills, knowledge and expertise to ensure positive outcomes.

• Experience within a customer focused disputes role or similar

• General insurance or legal background is advantageous.

• Must have a solid understanding of risk, compliance, and policy

• Passionate about providing a gold standard service to our customers and stakeholders and ability to show high levels of empathy

• Excellent problem solving and relationship building skills

• Ability to influence and negotiate with internal and external stakeholders

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let's make it happen!

If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of erse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. 

Skills:

Coaching for success, Cost Management, Critical Thinking, Decision Making, Influencing, Insurance Claims Management, Intentional collaboration, Managing performance, Navigating ambiguity, Persuasion, Risk Management, Stakeholder Management, Strategic Agility, Strategic Leadership, Strategic Planning

Title: Cardiology Clinics Administration Coordinator (Administration Officer Lvl 4) - Perm FT

**Organisation / Entity:**South Western Sydney Local Health District

Job category:

Administration and Clerical

Job location:

Sydney Region / Sydney - West

**Job reference number:**REQ629635

**Work type:**Full-Time

Total remuneration package:$75176.8 - $76897.65

Job Description:

Employment Type: Permanent Full Time, 38 hrs per week 

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

• Lead the daily operations of a busy outpatient clinic, ensuring smooth and efficient service delivery.

• Support a dedicated team committed to providing exceptional care to patients and clinicians.

• Enhance patient experience through strong organisational skills and proactive problem-solving.

• Work in a dynamic environment where your ability to manage competing priorities truly matters.

• Be part of a collaborative department that values innovation, teamwork, and continuous improvement

Are You the Right Fit?

• Qualities and Attributes:

• Exceptional attention to detail and organisational skills.

• Strong communication and active listening abilities.

• A commitment to customer service and patient-centred care.

• Confidence in engaging with the public and supporting a team.

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

1. Please provide an overview your experience in providing administrative support and managing outpatient clinic operations, including scheduling, referral management, and billing. 
2. How do you maintain focus and productivity when faced with a high volume of administrative tasks and competing priorities? Can you share strategies you use to mitigate stress and ensure tasks are completed efficiently?
3. Demonstrated experience and knowledge in the provision of efficient administrative procedures, secretarial and clerical support
4. Demonstrated commitment to providing a high level of customer service for a broad range of stakeholders

If you’d like more details, we’re here to help.

• Position Information

  • Applicants will be assessed against the criteria in the Position Description.

• How to Apply

  • Read our application guide and tips for improving your application.

• Diversity, Culture & Inclusion

  • We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact [email protected].

  • We value the erse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neuroergent iniduals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

• Aboriginal Workforce

  • For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact [email protected]. Support is also available through the Stepping Up website.

More Than Just a Job – Why Work With Us?

• Financial Perks

  • 12% superannuation

  • Salary packaging and novated leasing via Smart Salary

  • Annual leave with 17.5% leave loading (for full-time and part-time staff)

  • One extra day off each month for full-time employees

• Work-Life Balance

  • Flexible work options, including hybrid and varied hours (depending on the role)

  • Paid maternity and parental leave

  • Generous leave options like long service and carers leave

• Grow Your Career

  • Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.

• Health & Wellbeing

  • Discounted gym membership through Fitness Passport

  • Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)

  • Wellbeing programs that promote mental health, resilience, and balance

Additional Information 

• Temporary visa holders

  • May be considered if no suitable citizen or permanent resident is found.

• Vaccination Requirements

  • All staff must meet NSW Health’s vaccination and screening requirements before starting.

• Child Safe Employment

  • South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Title: Customer Support Specialist | M-F 10:30am-7pm

Location: Aurora United States

Job Description:

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a erse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Aurora (IL), United States

161232

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license), and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Customer Support Specialist

Location: Aurora, IL | On-Site | M-F 10:30am-7pm 

Responsibilities

• Serve customers via phone, email, fax, and mail by answering inquiries, resolving problems, and fulfilling requests.

• Maintain a high inbound call answer rate (avg. 60–80 calls per day).

• Investigate and resolve issues related to shipments, returns, credits, and orders.

• Assist with billing, pricing, warranty, order status, tracking, backorder management, and web services.

• Handle customer complaints with urgency and ensure resolution.

• Maintain accurate customer accounts and records.

• Collaborate cross-functionally to ensure a seamless customer experience.

• Consistently meet key performance indicators (KPIs).

More about you

• High school diploma or equivalent (some college preferred).

• 2+ years of B2B customer service or 3+ years of B2C customer service.

• SAP experience (minimum 2 years required).

• Proficiency in Microsoft Office Suite, Teams, and Salesforce.com.

• Strong written and verbal communication skills.

• Empathy, active listening, and attention to detail.

• Resilience, adaptability, and ability to manage ambiguity.

• Manufacturing experience and conversational Spanish are a plus.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

What we offer:

· Medical, dental and vision coverage*

· Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts

· TeleHealth options

· 401k plan with company match*

· Company paid life/ad&d insurance

o Additional supplemental life/ad&d coverage available

· Company paid Short/Long-Term Disability coverage (STD/LTD)

o STD LTD Buy-ups available

· Accident/Hospital Indemnity coverage

· Legal/ID Theft Assistance

· PTO (or sick and vacation time), floating Diversity Day, & paid holidays*

· Paid parental bonding leave

· Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)

· Robust Internal Career Growth opportunities

· Tuition reimbursement

· Hearing aid discount for employees and family

· Internal social recognition platform

· D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $20 to $26 an hour. This role is also commission eligible/bonus eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance inidual needs with business goals, offering flexibility and inidualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of erse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Title: Manager, Customer Support

Location: Remote, US

Job Description:

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year.

We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled iniduals in the workforce today. Come feel invigorated and unstoppable with us!

The Role

We’re looking for a Support Manager who deeply cares about customers and understands that great support is built through strong systems, clear ownership, and disciplined execution.

This role is responsible for the day-to-day health of the support operation—ensuring customers get timely, high-quality help, agents are supported and developing, and our tools (including AI) are used intentionally to scale impact. You’ll balance people leadership with operational rigor, and you’ll be expected to think beyond “today’s queue” toward how we serve customers better tomorrow.

What You Will Do

• Own daily and weekly performance across support channels (email, chat, phone), including wait times, backlog, resolution quality, and customer sentiment
• Actively manage capacity, volume, and priorities—anticipating issues before they show up in dashboards
• Ensure customers receive clear, accurate, and empathetic support, even during high-volume or high-stress periods
• Use data to identify and effectively communicate trends, risks, and opportunities—not just report on them
• Lead, coach, and develop a team of Support Specialists with a strong focus on accountability, growth, and confidence
• Set clear expectations and follow through—recognizing great work and addressing gaps early
• Foster a culture of ownership, curiosity, and customer empathy
• Partner closely with Support Operations, Enablement, and Knowledge teams to effectively adopt and improve AI-assisted support 
• Reinforce high-quality workflows that balance speed, accuracy, and customer experience
• Help translate customer pain into actionable feedback—without noise or exaggeration
• Communicate clearly and confidently with stakeholders at multiple levels

What You Need to Succeed

• Professional Experience & Foundation

  • Proven Leadership: You bring 3+ years of experience managing teams within a customer support environment, with a track record of driving both performance and engagement.

  • Talent Development: You have a passion for coaching and a proven ability to mentor early-career professionals, helping them grow in skill, confidence, and accountability.

  • Communication Mastery: You are a clear, confident communicator who ensures partners and leadership are always aligned and never surprised.

  Leadership Mindset

  • Proactive Ownership: You don’t wait for permission to lead. You notice potential issues early, take immediate ownership, and bring solutions—not just problems—to the table.

  • High-Stakes Focus: You lead with urgency when it matters most. During peak periods, you have the ability to simplify complex situations and keep the team focused on what’s essential.

  • Intentional Accountability: You set crystal-clear expectations and provide feedback that is direct, timely, and constructive, ensuring the team knows exactly where they stand.

  Operational & Strategic Thinking

  • Data-Driven Judgment: You use metrics and trends to drive decisions, but you look beyond the numbers to understand the "why" behind the data.

  • Balanced Action: You have a strong bias toward action, tempered by the seasoned judgment to know when to slow down and consider long-term tradeoffs.

  • Scalable Impact: You look for ways to use AI and systems to increase efficiency without sacrificing quality, always thinking beyond "today’s queue" to advocate for long-term improvements.

  Nice to Haves But Not Required

• Experience supporting SaaS products

• Exposure to AI-powered support tools or automation

• Comfort partnering cross-functionally with Product, Engineering, and other customer facing teams

• Experience leading through change or growth

Benefits

Health + Wellness

Time Off

401k

Equipment

Compensation 

Location

Accommodations

Bloomerang is an Equal Opportunity Employer. Iniduals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Title: Support Engineer

Location: Denver, Colorado, United States

Job Description:

About Checkr

About the team/role:

As a Support Engineer II, you will assist Checkr customers with technical issues in production, and serve as a bridge between support and engineering at Checkr. This role is ideal for someone with strong customer service skills who shows a promising trajectory towards a career path in software development or engineering. In this role, you will: 

• Handle complex debugging and troubleshooting necessitating a high level of technical expertise, and create world-class customer experiences with rapid resolutions and stellar communications.
• Act as the primary point of contact between engineering, customers and customer-facing teams, creating and managing escalations in Jira, minimizing resolution times and increasing the efficiency of engineering engagements.
• Participate in a 24/7 on-call rotation as customer communication liaison, drafting customer communications, updating the company status page, and ensuring customer-facing teams have the information they need to maintain a superb customer experience during incidents.

What you’ll do:

• Provide quality technical support to our customers and partners, leveraging our Salesforce ticketing system and customer screen sharing calls.
• Troubleshoot code and conduct deep-e investigations up to the application level, utilizing tools such as DataDog, Snowflake, and API logs analysis, escalating to engineering when necessary.
• Utilize pre-written scripts and runbooks to efficiently handle complex manual support tasks.
• Execute high visibility critical incident communications, translating impact information from engineering to customers and customer-facing teams during 24/7 on-call shifts. 
• Manage escalations, incident-related remediation tasks and process improvements in Jira using our team’s kanban boards. 
• Contribute to internal team documentation in Confluence, fostering a continuous learning environment.

What you bring

• 2+ years of experience in a customer-facing technical role in a SaaS company, including hands-on experience with APIs and technical support for API products, 
• Demonstrated skills in technical troubleshooting, debugging, and collaborating with engineering teams. Tools expertise including cURL and Postman. Familiarity with Python and Ruby on Rails would be helpful.
• Exceptional communication skills, capable of explaining complex information to non-technical audiences in a clear, empathetic manner.
• Strong attention to detail and effective time management skills.
• High level of English proficiency.
• Strong proficiency in SQL, basic understanding of engineering principles, and experience with observability tools like Datadog, Prometheus, etc.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

Pay Transparency Disclosure

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (Denver, CO)

$72,000—$90,000 USD

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Iniduals are expected to work from the office 2 to 3 days a week. Starting January 2026, hub-based employees will be expected to work from the office 3 days per week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., [email protected] or [email protected]).

Title: Billing Support Specialist

Location: United States - Remote

Job Description:

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

About the Role

You will play a vital role in providing top-tier service by delivering fast, accurate, and effective solutions to billing company customers. Your ability to understand customer needs and resolve issues efficiently will directly impact customer satisfaction and help meet their objectives. If you’re passionate about problem-solving, delivering exceptional service, and making a difference in a dynamic environment, this role offers the opportunity to contribute meaningfully to both customer success and business growth.

Your Area of Focus

• Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Perform thorough root cause analysis for issues, identifying trends and recommending corrective actions.
• Assist users in navigating the software, managing patient accounts, and utilizing features effectively.
• Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
• Maintain detailed records of customer interactions, resolutions, and follow-up actions following established procedures.
• Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams.
• Ensure strict adherence to HIPAA and healthcare data security regulations in all customer interactions and data handling.
• Collaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issues.
• Collaborate with training teams to improve self-help documentation, FAQs, and user guides.
• Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks. 
• Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.

Your Professional Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• 1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company.
• Experience in Medical Billing or Healthcare industry.
• Understanding of medical billing workflows, insurance claims submissions, and payment processing.
• Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus.
• Knowledge of CMS forms, payer policies, and the US Payer landscape preferred.
• Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred.
• Knowledge of HIPPA compliance and data security best practices.
• Ability to navigate and troubleshoot SaaS- based platforms and related integrations.
• Basic coding knowledge related to medical billing and claims processing.
• Understanding of claims submission and payer communications, including EDI enrollment process.
• Analytics skills to diagnose and resolve billing-related issues efficiently.
• Strong interpersonal and communication skills to support healthcare providers and billing teams effectively.
• Experience using CRM platforms such as Salesforce.
• Strong multi-tasking and time management skills.

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

Start with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are erse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

 #LI-EH1 #LI-Remote

In compliance with California's pay transparency laws, the compensation range for this position will be provided and may include an hourly rate, annual salary, or On-Target Earnings (OTE), depending on the nature of the role. The specific compensation structure and detailed range will be discussed with qualified candidates during the initial talent screen.

Remote Pay Range

$23.31—$25 USD

Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/

If you would like to report a fraudulent Tebra job posting, please contact us at [email protected] and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.

As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.

Title: Community Service Coordinator

Location: Remote - USA

Job Description:

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.

The Community Service Coordinator will provide administrative support to Clover’s telephone care coordination team composed of RN Care Managers and assist members with access to resources available in their community. 

As a Community Service Coordinator, you will:

• Provide coordination assistance for ongoing and new clinical initiatives (e.g. medication adherence, readmission prevention) that has overlap/hand-off between the Nurse Practitioners and RN Care Managers.  
• Effectively complete non-clinical tasks and care coordination (i.e. assisting with setting up transportation, contacting provider offices to confirm fax is received, contacting pharmacy to ensure refill was submitted, etc).
• Collaborate with RN Care Managers, appropriately escalating clinical tasks  that are identified during their member outreaches.
• Track discharge summaries and upload them into our EMR system to allow for ongoing case management through our Readmission Prevention Program.
• Assist members with obtaining and completing applications for community/income based resources.

You should get in touch if:

• You have a High School Diploma and/or GED.
• You're bilingual in English/Spanish (strongly preferred).
• You have excellent customer service and communication skills (verbal and written). 
• You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc.).
• You have experience with social service resources and applications.
• You have professional experience in Medicare, Medicaid, or health care settings a plus; those with medical claims or past roles in health care provider settings are strongly encouraged to apply.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven iniduals with erse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $36,000 to $44,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

Title: SIU Investigator - P&C (Mid-level) - Multi-line

Location: ME, VT, NH, MA, CT, RI, DE, MD or Washington DC.

Type: Full-Time

Job Description:

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience.

This role is remote eligible. However, you must live in the assigned territory which is ME, VT, NH, MA, CT, RI, DE, MD or Washington DC. There may be occasional business travel.

What you'll do:

• Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.

• Participates in the development of fraud prevention strategies.

• Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.

• Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.

• Makes recommendations within defined authority guidelines.

• Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.

• Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.

• May serve as a resource team member on specific matters through demonstrated skill or training.

• Assists with the delivery of fraud awareness training initiatives in a defined environment.

• Handles CAT duty responsibilities as business requires.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma (GED).

• 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.

• Proven investigatory skills.

• Experience obtaining statements from various parties to incidents, witnesses, and suspects.

• Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.

• Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.

• Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.

• Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.

What sets you apart:

• SIU experience conducting low to complex PNC fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience.

• Strong background with multi-line SIU investigations

• Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.

• US military experience through military service or a military spouse/domestic partner

Compensation range: The annualized range for this position is: $77,120 - $147,390. This is an hourly position.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and inidual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Customer Service Representative - Navarre Clinic - Part Time

Location: Navarre United States

Job Description:

As a Customer Service Representative at Santa Rosa Medical Group you'll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, and student loan assistance for eligible roles.

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills and Abilities

• Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
• Strong verbal and written communication skills, ensuring clear and professional interactions.
• Ability to handle high call volumes and multi-task across different customer service platforms.
• Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Title: Care Manager (Remote)

Job ID: 21643

Job Function: Medical Management

Location: Baltimore, MD, United States

Campus: MD-Baltimore-Canton Crossing

Career Band: BDB

Status: Full-Time

Job Description: **Resp & Qualifications**

**PURPOSE:**

We are looking for an experienced Care Manager to support our Maryland Medicare enrollees. Under minimal supervision, the Care Manager researches and analyzes a member's medical and behavioral health needs and healthcare cost drivers. The Care Manager works closely with members and the interdisciplinary care team to ensure members have an effective plan of care and positive member experience that leads to optimal health and cost-effective outcomes. We are looking for an experienced professional to work remotely from within the greater Baltimore metropolitan area. The incumbent will be expected to come into a CareFirst location periodically for meetings, training and/or other business-related activities. Bi-lingual / Spanish speaking a plus!

ESSENTIAL FUNCTIONS:

• Identifies members with acute/complex medical and/or behavioral health conditions.  Engages onsite and/or telephonically with member, family and providers to develop a comprehensive plan of care to address the member's needs at various stages along the care continuum. Identifies relevant CareFirst and community resources and facilitates program, network, and community referrals.
• Collaborates with member and the interdisciplinary care team to develop a comprehensive plan of care to identify key strategic interventions to address member's medical, behavioral and/or social determinant of health needs. Engage members and providers to review and clarify treatment plans ensuring alignment with medical benefits and policies to facilitate care between settings. Monitors, evaluates, and updates plan of care over time focused on member's stabilization and ability to self manage. Ensures member data is documented according to CareFirst application protocol and regulatory standards.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Licenses/Certifications Upon Hire Required:

• RN  - Registered Nurse - State Licensure And/or Compact State Licensure RN- Registered Nurse in MD, VA or Washington, DC.

Experience: 5 years clinically related experience working in Care Management, Discharge Coordination, Home Health, Utilization Review, Disease Management or other direct patient care experience. See additional information below if Care Manager position is behavioral health focused.

Preferred Qualifications:

• Bachelors degree in nursing.
• Experience with adult and pediatric care coordination for Maryland Medicare enrollees.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of clinical standards of care and disease processes.
• Ability to produce accurate and comprehensive work products with minimal direction.
• Ability to triage immediate member health and safety risks.
• Basic understanding of the strategic and financial goals of a health care system or payor organization, as well as health plan or health insurance operations (e.g. networks, eligibility, benefits).
• Excellent verbal and written communication skills, along with the telephonic and keyboarding skills necessary to assess, coordinate and document services for members.
• Knowledgeable of available community resources and programs.
• Proficient in the use of web-based technology and Microsoft Office applications such as Word, Excel and PowerPoint.
• Ability to provide excellent internal and external customer service.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $72,216 - $143,429

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an inidual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

CHPMD Medicaid

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Title: Outbound Reservations Specialist

Location: Nevada, USA 

Job type: Remote

Job Description:

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Description

Outbound Reservations Sales Specialist – Create Dream Vacations & Drive Results!

Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where performance and results are rewarded? As an Outbound Reservations Specialist, you’ll be at the forefront of helping our valued owners plan their next dream getaway while meeting and exceeding sales goals.

We’re looking for highly motivated iniduals with exceptional selling skills, the ability to build strong owner relationships, and a drive to convert conversations into bookings. If you’re competitive, goal-oriented, and eager to maximize your earning potential, this is the role for you!

Why Join Us?

Imagine engaging with owners who are excited to hear from you, guiding them toward exclusive vacation opportunities, and closing sales that turn their travel dreams into reality!

You’ll start with immersive training to become an expert in overcoming objections, tailoring offers, and mastering our vacation products. With a work-from-home opportunity, you’ll have the flexibility to build rewarding connections and achieve success from the comfort of your home.

Start Date: Friday, January 23rd, 2026

Training Schedule (4 weeks):

Monday - Friday: 6:00am to 3pm PST

Post Training Schedule:

Set schedule will be provided towards the end of training. Hours of Operation:

Tuesday - Friday: 8:30am to 5:00pm PST

Saturday: 6:00am to 2:30pm PST

Off: Sunday & Monday

This is a fully virtual work from home sales position for candidates who reside in the state of Nevada only. Candidates who reside outside of this state will not be considered. 

How You'll Shine:

• Drive Sales & Revenue: Use your persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings.

• Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions.

• Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions.

• Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers.

• Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodations, and addressing any concerns.

• Educate & Upsell: Inform owners about vacation club benefits, upgrades, and protection plans that enhance their travel experiences.

• Exceed Performance Goals: Strive to meet and exceed key performance metrics, including call conversion rates, revenue targets, and customer satisfaction scores.

• Advance Your Career: Outbound is a high-performing, specialized queue where top sellers have successfully transitioned into leadership and growth opportunities in ORS, Wyndham Cares, and VOA.

What You'll Bring:

• Proven sales experience (cold calling, outbound sales, or high-volume customer contact preferred)

• Strong negotiation & closing skills with a track record of exceeding sales goals

• Competitive, goal-driven mindset with a passion for helping customers say “yes”

• Excellent communication & active listening to build trust and uncover needs

• Ability to multitask and remain resilient in a dynamic, results-focused environment

• What is required for me to work from home?

• Quiet workplace free of distractions and background noise

• High speed internet requirements Download speed of 20 mbps and upload speed of 3 mbps average ping below 100m

• Must be able to hardwire computer directly to a router

• Must have own personal device with a working camera to be used for the first week of training (until our computers reach your home)

• Intermediate computer proficiency and ability to troubleshoot technical issues while at home

How You'll Be Rewarded:

We offer a erse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Legal Assistant

Location: Brisbane,QLD Australia

ID: req4200

hybrid

Job Description:

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.

What are we looking for?

Our Superannuation & Disability Insurance Law team is growing, and we are now seeking an experienced Legal Assistant to join our Brisbane team. This is a full time, permanent role and flexible work arrangements will be considered. Your energy and drive will be integral in achieving successful outcomes along with your positive approach to your work.

Your daily duties will include:

• Provide a great level of care and support to our clients in a professional manner
• Build strong relationships with our clients, internal and external stakeholders
• Support the team with general file management and administration
• Coordinate appointments for our lawyers, medico-legal appointments for our clients, conferences and mediations
• Communicate with clients, insurers and other professionals both in writing and verbally
• Prepare legal correspondence and compiling court documents
• Prepare matters for conferences and hearings.

What will you bring?

You will be an experienced Legal Assistant with a passion for social justice and generating positive outcomes for clients. The following experience and skills will ensure your success in this position:

• Previous experience in legal support or business administration
• A natural passion for helping people and high level of empathy
• Exceptional experience in communication and customer service
• Excellent written and drafting skills
• Recognise the importance of attention to detail and time management
• Demonstrated organisational skills and the ability to multi-task
• Ability to work autonomously as well as in a team environment
• A willingness to learn
• Proactive approach and initiative
• Available to work 38 hours per week, between the hours of 8:30am - 5pm Monday to Friday.

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values ersity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

**Title:**Union Services Assistant

Job Description:

Union Services Assistant

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.

What are we looking for?

An exciting opportunity is now available to join our Union Services team on a Part Time, 3 day per week basis in our Perth office.

In the unique role of Union Services Assistant, you will work closely with our Union Services Coordinator in all aspects of administrative assistance and union relationship support. You will also be responsible for the triage and management of incoming legal referrals from unions on behalf of their members from across various states and jurisdictions.

Your responsibilities will include:

• Providing administrative support to the Union Services Coordinator including event planning and execution
• Triaging and managing legal referrals from unions as per our procedures
• Liaising with members, their union and our legal teams
• Following up prospective union clients and ensuring all information is captured accurately
• Union relationship and internal stakeholder support
• Attending events (when required)
• Preparing correspondence and reports

What will you bring?

A passion for making a difference together with a strong alignment to the union movement would make you the ideal candidate for this role. We also ask that you have demonstrated experience with administrative tasks, together with:

• Superior customer service skills
• An ability to build rapport with members
• An ability to show empathy, compassion and to handle sensitive information with discretion
• Outstanding communication skills and an eye for detail
• Organised and proactive approach to your work
• Ability to confidently multi-task
• Confidence in working autonomously
• Enthusiasm to learn
• A team player

Knowledge of the union movement and/or an interest in the Australian legal system will be looked upon favourably.

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values ersity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

Title: Quality Analyst

Location: Melbourne Australia

Job Description:

"It begins at Bendigo Bank"

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

It starts here. With Bendigo Bank… and you.

About the opportunity

Join us in this newly created and crucial role to help us build up the quality of our customer service. This is a fantastic opportunity to contribute to a positive and supportive team culture while making a real difference in our customers' lives by reviewing interactions, identifying trends, coaching staff, and collaborating with leadership across our Contact Centre. This role can be based in any of our corporate office locations in Melbourne, Brisbane, Bendigo, or Adelaide.

In this role you'll get to…

• Review customer interactions to ensure compliance and quality.
• Identify trends and systemic issues impacting service quality.
• Provide coaching and training to staff to improve performance.
• Collaborate with leadership to implement quality improvements.
• Contribute to regular calibration sessions and provide feedback.

What you'll bring to the role

You will have a genuine passion for customer service. You'll be able to support the uplift of our customer experience whilst also supporting our people in the process. You'll be proactive in 'calling out' improvements but also to recognise a 'job well done'.

To be successful in the role you will have:

• Proven QA experience: Demonstrated ability to provide constructive feedback to peers and team leaders and effectively engage with stakeholders across the bank.
• Data analysis & reporting: Proficiency in using Excel and Power BI for data analysis and reporting. Experience with call evaluation forms (e.g., AWS).
• Customer focus: Deep understanding of customer needs and the ability to improve customer experience.
• Financial services knowledge: Ideally within customer interactions within a financial institution.
• Project setup & implementation: Ability to contribute to the setup and implementation of QA processes and procedures.

So, why work with us?

• Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you - and that gets more and more erse every day.
• Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You'll also get access to a great range of benefits, including:

• Hybrid work? Flexible hours? A compressed work week? Our flexible work options are designed to suit your life. This role can be based in any of our office locations in Melbourne, Brisbane, Bendigo, or Adelaide. We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.
• Health and well-being support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Take your learning to the next level through opportunities like our corporate university 'BEN U' or at an external provider of your choice.

We're making better, bigger. And we'll get there with you

Could you be our newest team member? Now's the time to set your sights even higher - on the future you and the future career you deserve. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!

We believe a erse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring ersity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that ersity makes every team stronger, so even if you don't tick every box we still want to see your application!

We love the support recruitment agencies give our businesses every day, however, we have got this. Our superstar talent advisors will reach out to our fabulous panel if we need a helping hand.

Title: Copy of Customer Success Manager 

Location: United States

Work Type: Remote, Full Time

Job Description:

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our erse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

We're looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact-someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals.

Key Responsibilities

• Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.

• Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.

• Build trusted relationships: Engage stakeholders across all levels of the institution-from administrators and faculty to executive leadership-to strengthen advocacy and partnership.

• Act as the customer's voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies.

• Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal.

• Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success.

Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events.

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech.

• Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets.

• Strong ability to build and maintain executive-level relationships within higher education institutions.

• Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity.

• Excellent communication, presentation, and storytelling skills-able to articulate value and outcomes clearly to erse audiences.

• Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy.

• Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.).

• A collaborative teammate with a growth mindset, resilience, and a passion for education.

Success Metrics

• Achieves or exceeds renewal and upsell targets.

• Drives adoption and demonstrable customer outcomes.

• Expands relationships across institutional stakeholders.

• Maintains high customer health and satisfaction scores (NPS/CSAT).

• Generates qualified cross-sell referrals in partnership with Sales.

• Builds advocates who amplify the customer story within the education community.

The expected annual base salary range for this position is: $XXX,000/year to $XXX,000/year. This position is bonus eligible / commission-based.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work.

Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate ersity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

Total Loss Representative

Location: Lincoln United States

Job Description:

Total Loss Representative

Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative and a positive attitude? Do you have strong customer service and time management skills? If so, this Total Loss Representative opportunity could be a great fit for you!

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We are proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As a Total Loss Representative, you will have the opportunity to help parties that have suffered a total loss to their vehicle. You will evaluate, negotiate and settle assigned auto total loss claims with client/members and claimants. This includes following the total loss settlement process and monitoring rental costs by working closely with appraisers, rental facilities, body shops, and salvage vendors. You will maintain an effective diary system, manage file inventory, and adhere to company and state rules and regulations.

What It Takes to Join Our Team:

• Experience with material damage claims including but not limited to auto, boats, motorcycles, and recreational equipment.
• College degree or equivalent required.
• High attention to detail.
• Service-oriented attitude.
• Excellent oral and written communication.
• Possesses strong interpersonal and organizational skills and analytical ability.
• Must be PC literate and able to effectively use our systems. Familiarity with Outlook, Microsoft Word, and Excel is preferred.
• Ability to work from our office located in Lincoln, Nebraska.

What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!

If you're interested in joining a company that has a long history of stability, one that appreciates its employees, and offers great benefits, we invite you to apply today. Farm Bureau....where the grass really IS greener!

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.

Title:Senior Customer Service Representative

Location: Montgomery United States

Job type: Remote

Job Description:

Job Title: Senior Customer Service Representative

This position is fully remote, but candidate must reside within 50 miles of a Veterans Affairs Medical Center (VAMC) or Veterans Benefits Administration (VBA) Regional Office. NOTE: VA Clinics and Community-Based Outpatient Clinics (CBOCs) do not meet this requirement.

Hiring for the following shifts:

• 8:00AM-4:00PM ET
• 4:00PM-12:00AM ET
• 12:00AM-8:00AM ET

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek iniduals with a strong passion for what we do and our commitment to quality service.

Summary - This position is a contingent opportunity and would begin work upon the contract award.

The Veteran Experience Office (VEO) is part of the U.S. Department of Veteran Affairs and its purpose is to improve how Veterans, their families, caregivers, and survivors interact with the VA. The VEO Call Center connects callers to benefits (VHA), health care (VBA), and memorial services (National Cemetery) to foster efficiency and effectiveness across multiple VA programs.

The Senior Customer Service Representative (Senior CSR) provides high-quality customer service and advanced support to Veterans, Service Members, their families, caregivers, and survivors contacting the Veterans Experience Office (VEO) Call Center. In addition to handling complex inquiries, the Senior CSR serves as a mentor and resource for customer service representatives, assists supervisors with workflow monitoring, and helps ensure service delivery meets or exceeds performance standards.

Essential Duties and Responsibilities

• Handle calls on the supervisor escalation queue and overflow calls when customer demands exceed agent resources
• Provide service recovery when caller expresses dissatisfaction with agent interaction
• De-escalate aggravated callers when warranted
• Handle calls from frequent and/or disruptive callers in the Veteran First Queue
• Provide 1:1 training periodically
• Coordinate and handle nesting and coaching responsibilities with new agents
• Enter exceptions for agents in Workforce Management software, with supervisor approval
• Conduct User Acceptance Testing (UAT) for CRM and other software releases
• Approve urgent, time sensitive, and high priority (Priority 1 and Priority 1 Other) cases.
• Troubleshoot basic agent technology issues
• Advise supervisor on team performance
• Participate in call calibration activities
• Maintain confidentiality of callers and protect sensitive information (personal data, medical data)
• Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Qualifications

• Must be located within 50 miles of a Veterans Affairs Medical Center (VAMC) or a Veterans Benefits Administration (VBA) Regional Office. NOTE: VA Clinics and Community-Based Outpatient Clinics (CBOCs) do not meet this requirement.
• High school diploma or GED
• Minimum one year of customer service experience in a professional office-based environment (virtual or in-person) OR six (6) months of consecutive call center or contact center experience
• Demonstrated experience handling escalated customer issues, supporting peers, or serving as a resource for others.
• Excellent written and oral communication skills
• Strong technology skills and ability to navigate multiple computer systems simultaneously
• Strong data entry/typing skills with a high degree of accuracy
• Strong interpersonal and de-escalation skills, with the ability to remain calm under pressure
• Ability to troubleshoot basic technical issues and support frontline staff with common challenges.
• Ability to hardwire to high-speed internet (i.e., min 25 Mbps download and 10 Mbps upload, both without any delay) for technical setup
• Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction

Preferred Qualifications

• Prior experience in a Customer Service Representative role with the VEO
• Experience working in a call center or contact center
• Experience working in a virtual environment
• Experience providing mentoring, coaching, or training to team members.
• Familiarity with the military and veteran community programs

Other Requirements

• Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.
• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an inidual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Time Management - Effectively prioritizes tasks, manages workload, and meets deadlines while maintaining accuracy and quality of work.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and inidual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Demands: Must have a home office setup. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

Work Environment: The noise level in the work environment is usually quiet.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Compensation is based on geographic location and experience. Wages are available upon request.

Title: Coordinator

- Program/Event (West Coast)

Location: Boise United States

Job Description:

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Coordinator will be responsible for executing logistics for pharmaceutical educational events and ensuring that commitments are met on schedule and within budget. This person must maintain consistent communication with various internal and external stakeholders in a high-volume, deadline-driven environment.

What You'll Do

• Database management - manage promotional educational programs within the proprietary system
• Budget management - assisting customer representatives with their program planning budget to ensure they meet customer business rules and guidelines
• Selection or confirmation of venue, menu, audiovisual, and air/ground transportation arrangements
• Coordinate payment with venues/caterers and any other vendors
• Frequent daily communication with sales representatives and faculty as needed
• Review all venue contracts for accuracy/ensure customer compliance requirements are met
• Ensuring all event materials are complete and accurate
• Work closely with other team members to ensure successful execution of events
• Adherence to various policies (i.e., confidentiality, sensitive communication, intellectual property)
• Effectively manage a high volume of events while also responding to emails and phone calls
• Manage and monitor a high volume of emails daily.
• Cover after-hours phone line 5pm-midnight on a rotated basis (weeks selected by coordinator)

Requirements

• High School diploma or equivalent; College Degree Preferred
• 1+ years experience in field or related area (Sales, Hospitality, Pharmaceutical, Medical Industry, and Customer Service)
• Pharmaceutical Speaker Bureau experience is a plus
• Pharmaceutical Event Planning experience is a plus
• Strong analytical and problem-solving skills
• Professional and clear oral and written communication and etiquette skills to successfully manage high phone and email volume
• Demonstrate ability to work in a fast-paced environment, changing planning activities and/or multitasking often to meet fluctuating customer /company priorities
• Proficiency in MS Office, Word, Excel (e.g., financial calculations, pivot tables, VLOOKUP's), and Gmail preferred
• Located in PST or MST, or willing to work in those timezones.

Nice to Have

• Exceptional attention to detail
• Ability to work and thrive in a team atmosphere
• Positive attitude and maintain a "Whatever it Takes" attitude
• Ability to take on additional ad hoc tasks as needed to support the team
• Ability to maintain productivity while performing repetitive planning tasks every day

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $22 - $28 per hour
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each inidual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

#LI-Entry

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_[email protected].

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

×

What sets us apart

• Public Benefit Corporation
• Work Anywhere
• Veeva Giving
• Corporate Citizenship
• Employees are Shareholders
• Non-Competes

Public Benefit Corporation

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

Veeva's public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

Work Anywhere

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Read More →

Veeva Giving

At Veeva, we believe in giving back. Veeva's support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the inidual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don't dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Corporate Citizenship

Veeva's core values - do the right thing, customer success, employee success, and speed - guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As iniduals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

Read More →

Employees are Shareholders

Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company's growth.

Non-Competes

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee's fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

Read More →

News and recognition

Veeva in Top 100 Most Reliable Companies

Fastest-Growing Company for 5 Years, Future 50 for 2 Years

New York's Noncompete Bill Is A 'Big Domino To Fall'-And The Broadest Ban Yet-In A Growing Movement Against Them

Veeva's Peter Gassner Combine's Today's Execution with Tomorrow's Vision

Grow, contribute and be recognized

"Veeva's engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work."

• Jacob Marcus

VP, Engineering

"I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster."

• Shilpa Chandermohan

Software Engineer

"As a software engineer at Veeva, I'm proud to be doing meaningful work building clinical trial software that will benefit so many people."

• Durward Denham

Software Engineer

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Associate Product Manager, Wealth Management

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Associate Product Manager supports ongoing initiation and maintenance of Kaplan's education and review products for the Wealth Management line. He/she works with a variety of internal teams to assist in the production of Wealth Management Products. The Associate Product Manager helps ensure content and product enters into the Value Stream for release. This role supports content and product in the production process.

Key Responsibilities

• Assists with the strategic planning and product development activities associated with their product line through analysis and insight generation based on available data such as feedback from customers and stakeholders, competitive intelligence, or other sources of relevant information
• Assure that the necessary communication takes place between the product group and the relevant functional groups (i.e., sales, marketing, student support, regulatory filing, etc.) needed to support the strategic goals of products and initiatives
• Support sales and marketing activities associated with the products, evaluate revenue, trends, and investigate and take corrective actions when customer issues arise
• Assists with PSF creation, development, and delivery for value stream and wealth management teams
• Ensures content needed for instructor-facing platforms is ready for LMS placement, reviewed and accurate prior to release
• Completes functionality review of "public" product releases confirming delivery is accurate and effective for our clients and students
• Supports KPE Class Coordinator on the functionality review of all "private and university" class releases
• Troubleshoot LMS and BDS issues and report as needed

Minimum Requirements

• Bachelors degree or related degree in General Studies     
• 6+ years of experience in General Product Knowledge, Customer Service, Technical Support and IT experience    
• Easily adapt to internal systems and familiarity with Learning Management Systems
• Proficient at Microsoft Office (word, excel, PPT)         
• Attention to detail, quickly adjusts to changes and timelines, strong ability to work on multiple tasks/projects at once, able to work in a fast pace environment
• Proactive, project/product focused, and detail oriented

Beyond base salary, our comprehensive total rewards package includes:

• Remote work provides a flexible work/life balance
• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Comprehensive health benefits new hire eligibility starts on day 1 of employment
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) ersity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

For full-time positions, Kaplan has three Salary Grades. This position is Salary Grade B: $64,819 to $162,047. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.

#LI-Remote

#LI-AM1

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Education Advising

Business Unit

BU00117 College for Financial Planning

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values ersity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that ersity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.

Health Program Representative II

Location:

NV-LAS VEGAS, 3634 S MARYLAND PKWY

OH-MASON, 4241 IRWIN SIMPSON RD

MO-ST LOUIS, 1831 CHESTNUT ST

IN-INDIANAPOLIS, 220 VIRGINIA AVE

Job Description:

Anticipated End Date:

2026-01-02

Position Title:

Health Program Representative II

Job Description:

Health Program Representative II

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Health Program Representative II is responsible for providing initial contact between distinct Care Management programs and specific identified members. Under general supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features.

How you will make an impact:

• Gathers and records appropriate member information in accordance with policies and procedures via telephone.

• Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.

• Records call details and utilize call scripts as needed based on client requirements.

• Directs member inquiries to appropriate clinical staff.

• Initiates referrals and manages consults from clinicians for participants registered in Care Management.

• Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.

• Contacts physician offices to obtain demographic information or related data as needed. Mentors less experienced Health Program Advocates.

Minimum Requirements

• HS diploma or the equivalent and a minimum of 6 months experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Able to multi-task strongly preferred.

• Strong verbal and written communication skills strongly preferred.

• Call center experience strongly preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $17.11/hr to $26.97/hr.

Locations: Nevada, Ohio

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

CUS > Care Reps

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

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Title: Customer Experience  Associate Director

, Patient & Care Partner

Location: Princeton United States

Job Description:

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary:

We are seeking an experienced Associate Director, Customer Experience (Cx), Patient & Care Partner to lead the design and delivery of patient-centric, digital-human hybrid experiences. In this role, you will translate patient and care partner insights into services and features that measurably enhance the COBENFY journey. You will partner closely with cross-functional teams-including brand marketing, omnichannel operations, digital product, B&IT, data, and legal-to deliver solutions that drive successful treatment starts and sustained adherence. Additionally, you will serve as a visible champion for patient-centricity by engaging with external stakeholders-such as advocacy groups, peer support organizations, and advisory boards-and collaborating with field teams to amplify patient voices and bring real-world insights into experience design.

Key Responsibilities:

• Patient & Care Partner Onboarding & Initiation Strategy/Execution. Develop and execute strategies that simplify and optimize the onboarding experience, ensuring patients and care partners feel supported from the moment of prescription through treatment initiation. You will design frictionless enrollment pathways, clear education touchpoints, and proactive support mechanisms that enable confident treatment starts.

• Evolve our approach and strategy for connecting iniduals with others who have lived experience. Lead the design and execution of programs that foster meaningful peer-to-peer connections. You will ensure these initiatives are seamlessly integrated into the broader patient experience ecosystem and deliver measurable outcomes in engagement, treatment adherence, and overall satisfaction.

• Own and manage the product backlog, ensuring clarity, alignment, and prioritization based on business value and customer impact.

• Collaborate with brand, omnichannel, B&IT, data analytics, and third-party vendors to deliver patient-centric features and enhancements.

• Validate solutions using prototypes, cocreation, pilots, and iterative testing.

• Conduct and interpret user research, patient interviews, journey mapping, and feedback analysis to identify unmet needs and pain points.

• Partner with analytics teams to track patient experience metrics (e.g., NPS, satisfaction, access measures, digital engagement).

• Monitor industry trends, competitor offerings, and regulatory changes in the behavioral health market.

• Build and nurture relationships with patient advocacy groups, peer support organizations, external partners, and field teams to amplify patient and care partner voices.

• Collaborate with field colleagues to ensure alignment on experience initiatives and gather real-time insights from in-market interactions.

• Engage directly with patients and care partners through interviews, advisory panels, and co-creation sessions to ensure solutions reflect real-world needs.

• Serve as a visible champion for patient-centricity, fostering trust and transparency in all external and field-facing interactions.

• Align with operational teams to ensure smooth implementation, adoption, training, and change management.

• Work closely with legal, compliance, medical, and privacy teams to ensure all solutions meet regulatory standards

• Act as the primary liaison between business stakeholders and development teams.

• Define success metrics for product features and overall customer experience performance.

• Monitor product performance post-launch and prioritize enhancements based on data.

• Report progress, risks, and opportunities to leadership and key stakeholders.

• Champion a culture of innovation by identifying emerging technologies, tools, and best practices to enhance patient and caregiver experiences.

• Drive continuous improvement through iterative design, testing, and optimization of CX solutions.

• Lead pilots and proof-of-concept initiatives to validate new approaches before scaling.

• Monitor evolving patient needs, market trends, and digital engagement strategies to proactively adapt the experience roadmap.

Key Qualifications & Experience:

• Bachelor's degree in business, healthcare administration, marketing, product management, design, or related field.

• 6-10 years of experience in product ownership, CX strategy, service design, or digital product management.

• Proven track record in developing and executing CX strategies that improve satisfaction, loyalty, and retention.

• Strong understanding of patient journeys, clinical operations, and healthcare compliance.

• Experience leading through cross-functional teams (marketing, product, sales, tech), internal concept and content review processes, and leading large-scale initiatives

• Excellent communication, stakeholder management, and decision-making skills.

• Advanced degree (MBA, MPH, MS in Health Informatics, etc.)

• Certifications in Customer Experience Management or Design Thinking.

• Knowledge of Agile/Scrum methodologies for product development.

• Exceptional communication, emotional intelligence, and stakeholder management skills.

• Ability to influence executive leadership and foster a customer-centric culture

• Customer empathy and human-centered design

• Analytical thinking and data-driven decision-making

• Strategic planning with strong execution discipline

• Collaboration and cross-functional alignment

• Attention to detail while maintaining a broad strategic view

• Adaptability in a regulated and fast-evolving environment