Service Desk Agent

US-

ID103621

Category

Customer Service/Support

Position Type

Full-Time Hourly Non Exempt

Remote

Yes

Clearance Required

None

Overview

JOB TITLE:

Service Desk Agent  

CAYUSE COMPANY:     

Cayuse Civil Services, LLC

LOCATION

Remote

SALARY:

$15.00-$16.00

EMPLOYEE TYPE:

Full-Time Hourly Non-Exempt

The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards.  It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

• Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests.

• Operates within established guidelines and procedures to independently deliver a full range of services to the customer .

• Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool.

• Provide assistance and information to the customer in a prompt manner.

• Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilizing appropriate follow-through, and logging all customer interactions for escalated matters.

• Mobile telephony and device support.

• Video Conference Unit Troubleshooting.

• IP Telephony setup and support.

• Creation of end user accounts and setting permissions.

• Provide end user device management and support, including desktops, laptops, and PDAs.

• Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications.

• Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations).

• Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident Management Team.

• Manage continuous improvement through ongoing collection of data and information regarding customer requirements.

• Monitor and report on performance of IT systems and services.

• Understand and respond to others’ using active listening skills and tactful communication.

• Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding.

• Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication.

• Ensures customer satisfaction through follow-up and special efforts.

• Resolve issues following the parameters and guidelines of the client.

• Identify potential system problems and escalate to department contact for resolution.

• Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.

• Assist new employees with training through shadowing opportunities and explanation of work process.

• Other duties as assigned.

Qualifications

Here’s What You Need

• High school diploma or GED required.

• Experience preferred Service Desk or Customer Service experience

• Two (2) to five (5) years of experience in computer systems, customer support or IT support.

• Experience with ServiceNow IT Service Management System.

• Customer service experience and strong focus on customer satisfaction.

• Call center experience.

• Experience in a technology support organization.

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

• Strong ability to speak with clarity and articulation. 

• Strong communication skills; both verbal and written.

• High degree of comprehension of the issues presented by customers.

• High degree of problem solving Internal/External Relationships.

• Apply discretion resulting in appropriate/desired resolutions.

• Ability to analyze issues and determine root causes and identify appropriate solutions.

• Ability to connect and build relationships with customers via virtual methods, phone, and email.

• Ability to independently solve problems.

• Effective listening skills including the cognitive ability to locate and convey requested information

• The ability to successfully handle customer requests and documents in work management tools and applications.

• Willingness to take initiative with attention to detail.

• Proactive and flexible. 

• Must have a positive attitude. 

• Tolerance to deal with difficult customers and stressful situations.

• Fluidity to work well in teams as well as independently.

• Ability to take phone contacts and answer emails simultaneously.

• Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents

• Sound analytic and cognitive ability to troubleshoot technical problems.

• Speaks with clarity, articulation, and is aware of own non-verbal communication.

• Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.

• Demonstrate ability to learn quickly and thrive in a high-energy team environment. 

• Must be able to work independently, as well as with a team.

• Ability to function in a erse work environment.

• Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.

Desired Qualifications:

• Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a related field.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)                                                                        
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: IT Service Supervisor

Working Conditions

• Professional remote office environment.
• Ability to work nights and weekends (M-F 8AM-4:30PM EST training schedule)
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $15.00 - USD $16.00 /Hr.

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Title: Technical and Customer Service Agent

Location: USA Remote

Job Description:

What success looks like in this role:

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2years’ experience in area of responsibility

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.

Title: Global Health Equity - Executive Assistant / Coordinator

Location: New Brunswick, New Jersey, United States of America

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Business Support

Job SubFunction:

Administration & Secretarial

Job Category:

Business Enablement/Support

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

We are searching for the best talent for a Global Health Equity Executive Assistant / Coordinator to support the Vice President, Global Head of Social Impact & Partnerships in New Brunswick, NJ.  

Per our J&J Flex Policy, the expectation for this position is to work in the office 3-4 days per week and work from home 1-2 days per week.

Role Summary

The Executive Administrative Assistant provides high-level administrative and operational support to the Vice President, Global Head of Social Impact & Partnerships. This role is pivotal in ensuring seamless coordination of meetings, projects, and communications, while fostering a positive and efficient team environment.

Key Responsibilities:

Administrative Support

• Coordinate complex and highly fluid calendars, including scheduling meetings with internal and external partners.
• Ensure daily, weekly, monthly, and quarterly priorities are met through effective calendar management.
• Partner with internal teams to create and distribute pre-reads and training materials; participate in meetings and manage action items.
• Prepare confidential documents, memos, correspondence, and expense reports.
• Arrange domestic and international travel logistics.
• Support leadership and team meetings by scheduling, preparing agendas and pre-reads, and taking notes.
• Manage statements of work and purchase orders using systems such as ARIBA and eMarketplace; track expenditures, develop periodic reports, liaise with vendors, and assist with budget tracking and accruals.
• Coordinate recruiting activities, candidate interviews, and onboarding/offboarding processes for team members.
• Maintain strict confidentiality and exercise independent discretion and judgment to solve complex problems.
• Identify opportunities to improve processes and organizational health, enhancing calendar hygiene, meeting efficiency, and project tracking.

Executive Support & Special Projects

• Manage and execute special projects, including desk research and follow-up to ensure deadlines are met.
• Achieve results independently, even in the absence of day-to-day guidance.
• Create templates, draft briefing materials, PowerPoint presentations, communications, and business updates.
• Ensure the Vice President is prepared for upcoming events and meetings.
• Act as a trusted point of contact for internal and external stakeholders, facilitating communication and follow-up between senior team, VP, and board/committee members.
• Oversee department materials and repositories (e.g., organization charts, distribution lists, conference rooms); lead the reimagination of SharePoint and related portals, ensuring version control and appropriate access.
• Innovate and utilize current technology platforms, including Excel, Outlook, PowerPoint, Word, Concur, SharePoint, MS Teams, Workday, Our Source, and eMarketplace.
• Leverage Microsoft Copilot and AI tools to optimize processes and efficiency across operations, programs, and teams.

Office & Team Experience

• Handle a wide range of administrative tasks, including file management and occasional HR or finance support.
• Create an exceptional experience for team members, both in-office and virtually, ensuring a seamless, welcoming, and engaging environment.
• Understand cross-regional cultural aspects and lead or operate effectively in erse settings.
• Collaborate with the Vice President to create cadence and end-to-end experiences for quarterly team meetings, monthly check-ins, and leadership gatherings; shape engaging agendas, templates, logistics, and entertainment.
• Foster positive relationships with staff and management at all levels, often handling sensitive information.
• Build strong relationships with Executive Assistants within the GHE and GCA organizations, as well as with EAs of other management team members, to ensure efficient collaboration and engagement.

Qualifications:

Education & Experience

• Bachelor’s degree required.
• Minimum of six (6) years supporting senior management in a fast-paced, high-profile environment.

Skills & Competencies

• Strong verbal and written communication skills.
• Superb organizational skills, attention to detail, and time-management abilities.
• Ability to manage and complete multiple tasks efficiently.
• Excellent interpersonal relationship skills with erse constituents.
• Proven ability to maintain confidential and sensitive information with discretion, integrity, and sound judgment.
• Expert proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and familiarity with collaboration and procurement platforms (SharePoint, MS Teams, Concur, Workday, ARIBA).
• Self-motivated, hardworking, independent, and enthusiastic.
• Demonstrated belief in Global Health Equity’s mission and values.
• Ability to anticipate executive needs and prepare information for review and action.
• Experience supporting global organizations.
• Strong leadership, collaboration, analytical, and problem-solving skills.
• Sound judgment and discretion to independently assess and resolve complex situations and shift priorities as needed.
• Positive, “can-do” attitude and commitment to Credo values.
• Willingness to challenge the status quo, adopt best practices, and embrace change.
• Comfort and efficiency in a dynamic, fast-paced, and often ambiguous environment.
• Computer and systems savvy.

Other Requirements

• May require up to 10% domestic and/or international travel to other sites and locations.

Organizational Values

• Commitment to Johnson & Johnson’s mission and values, with a focus on Global Health Equity.
• Ability to foster an inclusive, collaborative, and innovative team culture

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and iniduals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an inidual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Administrative Support, Business Writing, Communication, Customer Centricity, Data Capturing, Diary Management, Document Management, Execution Focus, Microsoft Office, Office Administration, Organizational Knowledge, Organizing, Presentation Development, Problem Solving, Professional Ethics, Travel Planning, Typing

The anticipated base pay range for this position is :

$74,550.00 - $119,542.50

Additional Description for Pay Transparency:

This position is eligible for overtime.

Title: Customer Service Agent

(Remote)

Location: Atlanta, Georgia

Department: Insurance

Job Description:

About the Opportunity:

Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

We are looking for a Customer Service Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

How you will make an impact:

• Respond to inbound calls from existing customers

• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.

• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy

• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!

Who you are:

• You can multitask and manage multiple competing priorities

• You are passionate about helping others

• Has 2+ years of experience working in a call center environment

Compensation and perks:

• Hourly wage: $19.00 - 21.00

• We will pay for your P&C license (expected within 60 days after starting)

• Medical, dental, vision insurance, 401K match

• Ability to work remotely (we provide work equipment)

• Ongoing training and mentorship from our leadership team

• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

Schedule:

• Monday to Friday 3:30pm - 12am EST

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Title: Executive Administrative Assistant

Location:

• Palm Beach Gardens, Florida, United States of America
• West Chester, Pennsylvania, United States of America
• Raynham, Massachusetts, United States of America

Hybrid

Full-time

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function: Business Support

Job SubFunction: Administration & Secretarial

Job Category: Business Enablement/Support

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

We are searching for the best talent for an Executive Administrative Assistant to support the Global Medical and Scientific Affairs team in Palm Beach Gardens, FL. Additional consideration will be given to candidates near our Raynham, MA or West Chester, PA MedTech sites.

Per our J&J Flex Policy, the expectation for this position is to work in the office 3-4 days per week and work from home 1-2 days per week.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. 

DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide.

Job Description: As the right hand to the head of our fast-paced Global Medical & Scientific Affairs team, this isn’t the typical assistant role—it’s a dynamic position where technology, creativity, and precision meet! We’re looking for someone who knows how to keep sophisticated workflows running efficiently with the latest tools and thrives in a collaborative and inclusive environment.

Key Responsibilities:

• Coordinate communications across Outlook and Teams and keep documents organized in SharePoint and OneDrive to ensure information flows seamlessly.
• Use modern resources to simplify calendars, support virtual meetings, and handle travel and expense logistics with exceptional attention to detail.
• Craft high-impact presentations that turn sophisticated concepts into clear, compelling narratives.
• Support the Program Management Office, to help keep critical initiatives on course.

Qualifications:

• High school diploma or equivalent; college experience or degree is preferred.
• Strong written and verbal skills.
• 6+ years experience supporting a senior leader and working across erse teams—preferably in med-tech environment.
• Commitment to handle confidential information with absolute discretion and professionalism.
• Proficiency in Outlook, PowerPoint, Excel, and Word; experience with SharePoint, Teams, and OneDrive; familiarity with procurement platforms (e.g., purchase orders) and expense reporting.
• Proficiency with additional productivity and collaboration tools (Zoom, Workday, SharePoint, Teams, OneDrive, and related portals).
• Demonstrated experience supporting senior leadership and maintaining strict confidentiality; ability to handle sensitive information with discretion.
• Excellent verbal and written communication skills and exceptional interpersonal abilities.
• Meticulous attention to detail and strong organizational skills; ability to manage multiple priorities and tight deadlines.
• Demonstrates ethics, integrity, and compliance in all activities.
• Sense of urgency with a high degree of professionalism; resilient and adaptable in a fast-paced environment.
• Ability to interact effectively with senior management and cross-functional partners; strong follow-up and issue-resolution capabilities.
• Experience coordinating team events, meetings, and town halls; experience in onboarding/offboarding support is a plus.
• Experience with executive-level event planning, vendor management, and cross-functional project support.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and iniduals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an inidual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Preferred Skills:

Administrative Support, Business Writing, Communication, Customer Centricity, Diary Management, Document Management, Microsoft Office, Office Administration, Problem Solving, Process Oriented, Professional Ethics, Travel Planning, Typing

The anticipated base pay range for this position is :

$58,000 - $93,150

Additional Description for Pay Transparency:

This position is eligible for overtime. Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours  Additional information can be found through the link below.  https://www.careers.jnj.com/employee-benefits

Title: Workplace Experience Manager, Chicago

Location: Chicago, Illinois, United States 

Job Description:

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Workplace Experience Manager, Chicago

Why We Have This Role

The Global Real Estate Team serves as a centralized support function responsible for managing Qualtrics' global sites. We design and maintain innovative environments that enable Qualtrics to operate efficiently and effectively. Our mission is to enhance employee productivity and well-being by fostering a safe, compliant, and collaborative workplace culture where iniduals can thrive. We manage the company's real estate assets and strategies on a global scale, encompassing real estate strategy, transactions and optimization, facility management, workplace experience, and health and safety. The Workplace Experience Team ensures a best- in class end-to-end workplace experience for all employees, customers and visitors across managed sites, creating a positive atmosphere and driving engagement for our employees. This role is responsible for supporting the day-to-day operations of the workplace environment at our Chicago office and may manage remote sites.

How You'll Find Success

• Excellent communication and interpersonal skills; ability to effectively manage feedback.

• Develop strong and respectful working relationships with teammates, peers, and stakeholders.

• Take ownership and work independently on tasks and projects with little instruction.

• Effectively convey ideas, solutions, and problems with manager, peers, and customers.

• Embody a One Team mentality; enthusiastic to work with and learn from others.

How You'll Grow

• Being part of a Global organization and team will allow the opportunity to work with and learn from cross functional colleagues around the world.

• Qualtrics' commitment to professional growth and development for their employees can be found through a range of continuing education programs including online platforms, virtual and in-person workshops.

Things You'll Do

• Ensure a best in class end-to-end workplace experience for all employees and external guests across managed sites; driving a sense of experience for each employee and visitor to Qualtrics offices

• Oversee Workplace Service operations including; front desk receptionist, mailroom, janitorial, food & beverage, copy/print business supply hub, fitness centers, storage, and other amenities.

• Manage in-office food services program; ensuring healthy variety in a cost effective way.

• Manage the activities of the on-site contractors, providing guidance and support, and ensuring all contracted services are being provided.

• Develop, plan, and execute employee events in the office based on employee feedback and interests, an average of 10-20 events per calendar year.

• Coordinate logistics for internal events, including catering, setups, and communications.

• Monitor and evaluate the success of workplace events, making recommendations for future improvements.

• Manage Operational Expenses for assigned cost centers; efficient use of budget, tracking and reporting expenses, and vendor accountability. Reporting out on a monthly and quarterly basis.

• Partner with Real Estate, Facilities, Security, and Health and Safety to ensure compliance and best practices within the workplace.

• Deploy Space Management principles by monitoring, tracking, and managing the physical workplace. Ensuring layout, workflow, storage, and aesthetics of spaces align with intended purpose, promoting efficiency and productivity.

• Support the development of Workplace Services programs, projects and initiatives to align on services globally.

• Manage ad hoc projects related to Workplace Services, operations and development.

• Partner with People Team, Branding and Belonging, and other cross functional teams to develop local/ regional/global programs, initiatives, activities, and events to promote company objectives and create employee engagement.

• Process and procedure development; Incorporate Change Management principles for successful implementation.

• Build systems that ensure seamless and "effortless" operational excellence by developing scalable work process efficiencies through technology platforms.

• Stakeholder management through strong working relationships, partnership, and effective communication.

• Lead team members and cross-functional partners to create an inclusive and collaborative work environment.

• Culture Champion through leading by example; following company policies, embracing ersity, and creating an environment of inclusion.

• Ensure safety standards are being met at managed sites by holding a leadership role on Safety Committee in partnership with the Global Environmental Health & Safety Program Manager.

What We're Looking For On Your Resume

• 4+ years of workplace programs, facilities, employee experience, events, and/or site

management experience.

• Familiarity with facility management principles and operations is a plus.

• Experience in design and planning large scale events.

• Requirement to be on-site during normal business hours, Monday-Friday, and an understanding that the nature of this work might necessitate some after-hours engagement or emergency response.

• Strong customer service skills that involve solving more complex issues, actively listening to employee feedback and implementing suggestions for improvement.

• Experience in organizing events and managing small projects efficiently.

• Experience working with cross-functional teams.

• Ability to collect and analyze feedback to improve workplace services.

• A proven ability to be a self-starter capable of driving results without significant supervision.

• Exceptional organizational skills, ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.

• Ability to manage a workplace experience budget; analytical skills, financial management and reporting.

• Creative program development, utilizing feedback to drive improvements.

• Proficient with Google and Microsoft product suites, and other productivity software tools.

What You Should Know About This Team

• Passionate: We're obsessed with creating amazing workplaces and believe they have a profound impact on employee experience and success.

• Collaborative: We work cross-functionally, breaking down silos and building solutions together.

• Innovative: We're always looking for new ways to improve the workplace, embracing technology and data-driven decision-making.

• Global: We're a erse team with offices around the world, offering you exposure to different cultures and perspectives.

Our Team's Favorite Perks and Benefits

• Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)

• Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities

• We take pride in our office design aiming at fostering creativity from our city views to an open and collaborative workspace.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified iniduals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.

Illinois Annual Pay Transparency Range

$65,500-$97,500 USD

Title: Project Support Assistant

Location: Bloomington, MN, US

Full-time

Hybrid

Job Description:

Together, we own our company, our future, and our shared success.

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their erse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Company: Black & Veatch Corporation

Opportunity Type: Staff

Relocation eligible: No

Full-time/Part-time: Full-Time

Project Only Hire: No

Visa Sponsorship Available: No

Why Black and Veatch?

Black & Veatch allows you to lend your talent and perspective to humanity's biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1.

Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your erse talents and perspectives to use.

#LI-LP1 #LI-Hybrid

The Opportunity

To provide clerical and project administrative support performing routine activities under general supervision and within defined procedures. May have regular contact with clients, suppliers, or company employees outside the immediate work area to exchange information.

The Team

As part of BV Operations, your skills will be aligned to projects that support our 3 market sectors- Governments & Environment, Energy & Process Industries, and Connectivity & Commercial. In roles like Engineers, Technicians, and Skilled Specialists you will be engaged with exciting projects across the globe. From small community improvements to grand-scale Mega Projects, you will be Building a World of Difference through infrastructure growth and development while learning and focusing on your own inidual development. The foundation of BV Operations provides the ability to move where your skills are needed and allows for a collaborative and innovative culture offering greater challenges and career development opportunities.

Key Responsibilities

• Completes simple paper filing activities
• Receives and distributes mail
• Faxes documents
• Copies documents
• Prepares files for archiving
• Distributes documents
• Performs scanning and electronic filing
• Answers phones
• Greets and directs visitors
• Assembles documents (reproduction and collation)
• Performs basic word processing and data entry
• Maintains simple spreadsheets
• Orders office supplies
• Maintains project calendar
• Arranges project-related meetings, travel and/or events
• Generates or distributes ad hoc reports using various business systems and databases to internal project team
• Generates simple documents, such as letters and memos
• May maintain personal calendar for project manager
• May route and track invoices
• Performs other general clerical duties as needed
• Creates expense reports for project team members
• Is coordinator of project communications
• Inidual contributor with no subordinates

Management Responsibilities

Inidual Contributor

Preferred Qualifications

• 2+ years relevant experience preferred
• High School Diploma or equivalent preferred

Preferred Skills:

• Basic MS Word skills
• Basic MS Excel and PowerPoint skills
• Basic MS Outlook skills
• Spelling and grammar skills
• Concentration and cognitive skills
• Initiative
• Interpersonal skills
• Attention to detail and reading comprehension
• Communication skills, including verbal and written skills
• Ethics and values
• Integrity and trust
• Ability to make decisions
• Problem-solving ability
• Expense Reporting Systems (Creating)
• Time Reporting Systems
• Time Reporting Policies and Procedures
• PeopleSoft and Blueprint Basic Users
• Telephony and Webconferencing
• Electronic Repository Systems
• Travel Systems
• Financial Information Systems/Business Reporting System

Minimum Qualifications

Basic word processing and spreadsheet skills needed. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Certifications

Work Environment/Physical Demands

• Normal office environment. Extended periods of monitor viewing. Stooping, crouching, talking, grasping, hearing, keyboard input, turning pages, typing and writing. Ability to exert up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull, or move objects. Work involves sitting for extended periods of time.
• Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.

Competencies

Customer focus

Salary Plan

ADO: Administrative Services

Job Grade

012

Black & Veatch endeavors to make www.bv.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our accommodations request form. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing erse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

Title: Risk Control Speciailst - TX

Location: This position can be performed remotely for candidates who reside in the Dallas/Fort Worth, Texas area

Job Description:

At EMC, we're all about working together to make an impact. As part of our team, you'll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts-always supporting each other to do our best work. Join us, and let's improve lives together.

Essential Functions:

• Completes on-site risk control surveys of highly sophisticated current and prospective policyholders' operations, including in niche markets

• Assesses and analyzes the exposure potential and existing controls and prepares risk control reports based on findings and communicates results to insured and agents

• Provides consultation to policyholders regarding their operations, claims trends, and recommendations for improvement related to insured coverages, including developing written recommendations for policyholders to control hazards and to prevent or reduce exposure to insured losses

• Consults with policyholders to understand their service needs and concerns and customizes consultative services to address loss drivers and exposures to meet insured's needs, as well as other identified areas of need

• Serves as a primary technical resource within assigned specialized focus area and provides technical expertise and guidance to other Risk Control team members

• Collaborates with other Risk Control team members and subject matter experts on advanced technical questions as needed

• Provides updates to other departments such as Underwriting, Sales, and Claims to improve renewal decision making, including communicating unique observations identified to underwriting to aid in the decision making with accounts

• Markets risk control functions in coordination with the branch team through agency visits, presenting at agency and association meetings, etc

• Provides detailed explanation of business operations, hazards, and controls associated with coverages

• Delivers advanced training and on-site loss control surveys for current and prospective accounts

• Identifies accounts that would benefit from ongoing, routine service, and/or focused short-term service

• Analyzes previous losses and current exposures for large complex accounts, utilizing specialized knowledge to develop appropriate service plan(s)

• Provides comprehensive, tailored services, such as hazard control assessments, ergonomic surveys, or slip-fall surveys, to address loss drivers and exposures while meeting insureds' needs and documents in a service report

• Develops positive relationships with accounts and agents

• Other duties as assigned

Education & Experience:

• Bachelor's degree, preferably in a safety, engineering, industrial safety, fire protection related field or equivalent relevant experience

• Five years of experience in risk control or safety role, or related experience

• Certifications such as certified safety professional preferred

Knowledge, Skills & Abilities:

• Good computer skills, including Microsoft Office Suite

• Strong knowledge of industrial, construction, fire, and commercial automotive safety

• Good knowledge of various nationally recognized standards and codes, including OSHA, DOT and NFPA

• Strong ability to understand and evaluate risk

• Good ability to identify and visualize potential loss exposures

• Strong problem-solving skills

• Strong customer service skills

• Ability to work effectively with others, as well as independently

• Ability to multi-task and prioritize to meet deadlines

• Good verbal and written communication skills, including documentation skills

• Travel required; a valid driver's license with an acceptable motor vehicle report per company standards required if driving

The hiring salary range for this position will vary based on geographic location, falling within either of the following:

$90,635 - $124,914 or $99,924 - $137,714

A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.

For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.

**Title:**Executive Assistant

Job Description:

Requisition ID req35320 Working Title Executive Assistant Position Grade 13 Position Summary UNM Los Alamos is seeking a highly motivated, detail oriented, and proactive Executive Assistant to serve as administrative support for the Chancellor. UNM Los Alamos is a branch campus located in northern New Mexico which serves the surrounding areas through higher education initiatives. We are a campus dedicated to supporting our community and growing our student population.

This position will offer executive support to the Chancellor and other members of leadership who work to meet the needs of the students and advance the campus strategic goals. The ideal applicant should be organized, be able to prioritize through effective time management and work independently with initiative. They should support student success and understand the confidential nature of the work being done. This person should also have outstanding communication skills to work closely with internal departments and external stakeholders.

See the Position Description for additional information.

Conditions of Employment Minimum Qualifications

High school diploma or GED; at least 2 years of experience managing at least one of the following functional areas: fiscal services, administration and/or human resources AND 3 years of additional experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

Preferred Qualifications:

• Demonstrated experience providing support for executive leadership
• Advanced scheduling experience
• Experience planning large-scale events
• Knowledge of staff hiring procedures
• Demonstrated self-motivation and a proactive, go-getting attitude, with the ability to work independently while consistently acting in the best interests of the University.
• Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a erse community
• Advanced level experience with Microsoft Office Suite, specifically, MS Outlook, Word, Excel and PowerPoint
• Records maintenance skills
• Conflict resolution and/or mediation skills
• Project management skills and the ability to resolve complex problems and issues

Additional Requirements Campus Los Alamos Department Los Alamos Branch Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Exempt Pay Monthly: $4,236.27 - $5,950.53 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 1/22/2026 Eligible for Remote Work Yes Eligible for Remote Work Statement Remote Fridays with the rest of campus. Remote days are at the discretion of supervisor and business needs. Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Applicants please provide: 1. current resume, 2. cover letter, 3. three professional references

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a erse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

Title: Customer Care Agent- Energy Efficiency

Location: Remote (Must be based out of New Jersey)

Job Description:

Energy Efficiency Customer Care Agent

Ready to make a difference?

As a Customer Service Representative our successful team members perform in a variety of exciting areas geared to deliver exceptional customer experience within ICF's commercial energy business. Our work includes inbound and outbound support for applicants and program participants across a wide portfolio via phone and online chat, and email.

ICF provides best in class customer and client support through our specialized energy efficiency team by leveraging state-of-the-art call center technology, online web chat, and efficient business processes within a paperless environment. Our team members are highly trained, customer-oriented professionals who are eager to continue learning and building their expertise within the unique area of energy-efficiency customer support.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Non-scripted customer interactions via phone, email and software chat application. This includes status of rebates, scheduling, submittal procedures and discussions of program guidelines.
• Professional Outreach.
• Reviewing and assisting customers with energy application inquiries and program questions
• Provide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programs
• Interface with customers and contractors participating in utility sponsored programs.
• Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.
• Other administrative duties as assigned.

What we need you to have (minimum qualifications):

• High school diploma.
• 2+ Years of professional work experience
• 2+ years of proficiency with MS Word, Excel and other programs within the MS Office Suite.
• Must be able to pass background check with drug screening.

What we would like you to have:

• Previous sales or customer service experience preferred.
• Strong computer skills (data entry, database navigation) and ability to type 45-50 wpm.
• Ability to identify issues, analyze information, and develop solutions quickly.
• Professional, courteous, and cooperative attitude; strong team player.
• High energy, positive attitude, and enthusiasm; able to work independently and in a fast-paced environment.
• Strong organizational and analytical skills; able to manage multiple priorities.
• Willingness to work limited overtime when needed.
• Ability to sit for extended periods in a distraction-free environment.
• Takes pride in making a positive impact; eager to learn about the energy industry.
• Experience assisting erse program participants (homeowners, contractors) and troubleshooting application requirements.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, iniduals with disabilities, and iniduals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$34,243.00 - $58,213.00

New Jersey Remote Office (NJ99)

Title: Customer Service Representative-Mountain/Pacific Time Zones

• Remote, Nevada, United States of America 
• Remote, Arizona, United States of America 
• Remote, Colorado, United States of America 
• Remote, Idaho, United States of America 
• Remote, New Mexico, United States of America 
• Remote, Utah, United States of America 
• Remote, Wyoming, United States of America

Job Description:

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Customer Service Representative, you will provide routine service support to PNC customers who initiate contact with the Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Employees must provide the following additional requirements for success in a virtual role:

• Work Space - A dedicated and confidential work space which includes a door that can be closed for privacy.
• High speed internet - High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This connection must not be DSL, Satellite, dial up, Cellular, Microwave, Broadband Powerline (BPL), or any other ISP that is not cable or fiber. You must have wired connection in the room with the modem and router. Wireless internet is not permitted/supported

Generally, this opening is expected to be posted for 48 business hours from 12/9/25, although longer with business discretion.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
• Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support

Competencies

Accuracy and Attention to Detail, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $34,000.00 - $59,800.00

Salaries may vary based on geographic location, market data and on inidual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or inidual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 12/09/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified iniduals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of iniduals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Title: Surety Underwriting Assistant

Location: Seattle United States

Job Description:

Description

Liberty Mutual provides customers with peace of mind by protecting their most valuable assets. The company's commitment to customer-centricity is fueling a significant transformation. By operating with the agility of a tech startup within a Fortune 100 framework, Liberty Mutual is pioneering a digital disruption that aims to redefine the insurance experience.

The job location is Seattle, WA. The position is hybrid, in office twice a week.

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

Responsibilities:

• Manage surety bond, agency, and processing transactions for assigned product lines or territories, ensuring accuracy and efficiency. This includes handling new business, renewals, cancellations, endorsements, and reinstatements.
• Oversee agency setup, licensing, appointment processing, and power-of-attorney issuance, while also resolving reconciliation issues. Maintain and update reports as needed.
• Provide support for underwriting functions like contract/commercial bonds and bid requests, ensuring compliance with state regulations. Deliver excellent customer service by addressing inquiries and ensuring satisfaction.
• Assist with customer inquiries, providing answers and follow-up to guarantee satisfaction. Demonstrate a strong understanding of agency management workflows, including commissions, licensing, compliance, and Power of Attorney processes.
• Apply knowledge of rating plans to accurately apply rates and assist with rating scenario entry. Retrieve and manage bond/agency-related documents with meticulous attention to detail.
• Utilize logical thinking and technical expertise in surety operations to complete tasks within established policies and procedures, optimizing business results. Perform general administrative tasks, including assisting Finance with collections and addressing billing/premium discrepancies.
• Offer technical support within the office, collaborating with the Department Application Specialist to resolve issues. Participate in User Acceptance Testing as required and undertake additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 1+ year related experience required.
• Strong written and oral communication skills to correspond with office personnel and agents.
• Exceptional customer service skills.
• Demonstrates ability to work well on a team and independently.
• Good organizational skills.
• Competent and proficient with computer software applications utilized by Surety. Knowledge of surety bond processing preferred.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in

every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive

benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every inidual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Title: Associate Claims Specialist

Location: Suwanee United States

Job Description:

Description

Under direct supervision, develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty and disability claims by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training. Assists in providing service to policyholders/customers on mid-sized and/or large commercial accounts.

This is a hybrid position. You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Westborough, MA; Boston, MA; Suwanee, GA; Hoffman Estates, IL; Plano, TX. Please note this is subject to change.

Responsibilities:

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources.
• Updates files and provides comprehensive reports as required.
• Work on resolution in early life of a claim to avoid attorney representation.
• High volume of incoming claims.
• Time management skills are in need.

Qualifications

• Effective interpersonal, analytical and negotiation abilities required
• Ability to provide information in a clear, concise manner with an appropriate level of detail
• Demonstrated ability to build and maintain effective relationships
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent
• Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory
• Licensing may be required in some states

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in

every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive

benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every inidual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Title: Client Solutions Coordinator- HFA (New York or Nashville)

Location: New York United States

Job Description:

The Harry Fox Agency (HFA) is looking for a Client Solutions Coordinator to join our team in New York City or Nashville. The Solution Coordinator will manage and respond to incoming emails, calls and mail from publisher clients, Rumblefish clients, licensees, and the general music user and publisher community to ensure client satisfaction and excellent customer service. The ideal candidate will be detail oriented, have excellent communication skills, and share our passion for supporting the music industry by simplifying the rights process.

What You Will Be Doing:

• Managing a large volume of incoming emails on a daily basis and responding within the desired timeframe.
• Assisting publishers in submitting song copyright claims to index in the HFA Song Database.
• Assisting licensees and Songfile users in obtaining mechanical licenses from our platforms.
• Assisting with the set up for HFA Online Accounts.
• Assisting with account set up for Electronic Funds Transfer.
• Maintaining a proper audit trail of correspondence.
• Maintaining the Name and Address, Agreements Authorizations portal and HFA Song Database. This includes processing dispute resolutions, signed agreements, estate transfers, song claims, catalog administration changes, warning codes and account holds.
• Providing phone support to HFA affiliated publishers.

What Makes You Qualified:

• Bachelor's degree in music business, business administration, related field or equivalent experience.
• Up to 2 years professional work experience in the Music/Entertainment and/or Customer Service Industries.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.
• Ability to work in a fast-paced environment and effectively manage work to meet deadlines.
• Must be able to work both independently and collaboratively within a team.
• Ability to maintain a positive work environment and communicate in a professional manner with clients, colleagues, and managers.

This is a hybrid role that will require you to commute to our New York City or Nashville office a minimum of three days a week.

Supervisor Billing Services

Location: Evansville United States

Full-Time

Hybrid

Salary Range: $63,190.40 USD to $94,785.60 USD

Job Description:

Join our Team

We are looking for a compassionate, caring and dedicated Supervisor Billing Services to join our team and help us continue our tradition of excellence.

Benefits

We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:

• Flexible work schedules - Full time/part time/supplemental - Day/Eve/Night
• Onsite children's care centers (Infant through Pre-K)
• Tuition reimbursement
• Student Loan Repayment Program
• Payactiv-earned wage benefit-work today, get paid tomorrow
• Free access to fitness centers
• Career advancement opportunities

Job Overview

This position is responsible for managing and supervising the day-to-day activities of the specific area of responsibility, which is either PB Charge Capture/Claims, PB Insurance Follow-up, HB Billing, HB Insurance Follow-up, SBO Customer Service, SBO Bad Debt/Charity, SBO Payment Posting, or SBO Refunds. This position provides leadership, guidance, and supervision to the Patient Financial Services staff by providing a positive and team-oriented environment for all employees. This person works directly with other Supervisors/Managers to address and correct problems as they occur on a day-to-day basis. This position is responsible for developing process improvements and ensuring that these improvements are implemented across the entire department or throughout the revenue cycle to continuously improve cash flow for Deaconess Health System. This position is responsible for ensuring that all billing and posting is proper, compliant, and timely. This position is considered to be a super user of the billing system to ensure that the system is being used and maintained properly.

Education and Experience

HS Diploma or GED required. Bachelor's degree preferred. Minimum of two years supervisory experience in addition to a requirement experience in a similar capacity.

Salary and Compensation

We aim to offer a salary that reflects the experience you bring to our team. While the posted range shows the full potential for this role, most offers are made within a range that aligns with typical experience levels for similar positions.

HRS

M-F 8:00-4:00 PM

Work From Home/Hybrid

Hospital Billing Follow Up

Supervisor Billing Services

Title: Customer Service Representative - Translator

Location:  Stevens Point, WI, Goldsboro, NC, Freeport, IL

Full time

job requisition id

JR-140380

Job Description:

Sentry is currently seeking an inidual to translate verbally or rewrite documents in specified language following established rules

What You'll Do

As the translator for Sentry Insurance, you will translate verbally phone conversations and rewrite documents in both English and Spanish. This inidual would also follow a hybrid work model and is eligible to work out of our Stevens Point, WI, Freeport, IL or Goldsboro, NC office locations. For Sentry, our flexible schedule would be Mondays and Fridays are optional work from home days and Tuesday, Wednesday and Thursday are in office days.

Additionally, you'll:

• Participate on phone calls between Sentry and Claimants

• Interpret various dialect meanings while translating verbally or in written form

• Provide translation services to all Sentry offices

• Translate a high volume of calls daily

• Provide a high quality of customer service for internal and external customers

What It Takes

• Associate Degree or equivalent work experience

• 0-2 years of related work experience

• Excellent ability to speak, read and write fluently in English and Spanish

• Familiar with various dialect meanings in both English and Spanish

• Previous experience in the insurance field is desirable

• Ability to meet tight deadlines, maintain confidentiality and provide work direction.

New Hires coming to us will receive in total a $1000 Sign-on Bonus: $1500 Sign-On Bonus for Bilingual over the course of one year

New Hires coming to us with a Property & Casualty Producers license will receive in total a $1,000 sign-on bonus paid over the course of 6 Months in addition to our new hire sign-on bonus

Positions filled in Freeport, Illinois this position will pay $15.27 - $21.00

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Title: Customer Service Associate (HELE Hillside | Part-Time)

Job Description:

Location:  

Wailuku (HELE Hillside), HI, US, 96793

Job Function:  Retail

Requisition Number:  5560

Customer Service Associate (HELE Hillside | Part-Time)

HELE Customer Service Associate

Salary Range: $18.50 - $22.50 Hourly

$3.00 shift differential eligibility 

Work Location: 1495 Lower Main St, Wailuku, HI 96793

The Opportunity:

• Howzit! We are Par Pacific Holdings, Inc., voted Ho’okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue
• This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization
• Join our ohana -- we truly care for our employees and promote a close-knit atmosphere
• We welcome and encourage input from all employees, and you'll become part of a team that includes driven, creative thinking, and hardworking professionals who love to win

Primary Job Responsibilities:

• Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump
• Accurately ring up all sales on POS system, complies with all cash handling procedures including other payment types for products sold
• Responsible for all cash, and other forms of tender, (i.e coupons)
• Comply with company policies and store procedures, including all safety and environmental policies and procedures
• Responsible for receiving, stocking & organizing merchandise
• Assist in maintaining proper inventory levels and shift audits
• Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job related meeting/trainings as needed
• Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site. Assist with identifying equipment problems and report as needed
• Be a positive team-player, work cohesively with other employees, and contribute to a positive work environment
• Perform all duties with minimal supervision, and may be required to work flexible hours, attend job-related meetings and other duties as assigned

Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.

Physical Demands:

• Ability to stand and/or walk for an entire shift
• Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
• Ability to follow safety procedures (eg. respond to safety alarms, contact 911 for emergencies)
• Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping
• Frequent squatting and kneeling required for obtaining and/or replenishing items
• Ability to push/pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck)
• Frequent lifting of 20 pounds or less from floor to waist, overhead and carry a short distance
• Sometimes required to lift in excess of stated conditions up to 50 pounds
• Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs

Note: There may be exposure to gas fumes and solvents, and occasional noise.

Qualifications:

• To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Additional qualifications include:  

• High School Diploma or GED preferred
• Experience in retail sales and handling cash preferred
• Perform basic math accurately
• Ability to communicate in English (orally and in writing), including proficient telephone communication skills
• Ability to work various shifts as scheduled, and arrive on time
• Ability to work with equipment, tools and materials as required
• Ability to perform essential duties and work in the conditions as described

Benefits

Part-time employees working at least 20 hour per week are offered our Employee Assistance Program, can enroll in our company’s 401k plan and are able to purchase company stock at discounted prices.  Part time employees are also granted 29 hours vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service.

About Us 

We're part of a corporation, which has a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.

Our Retail Operations

We own and operate 90+ retail locations in Hawaii under the HELE brand and 30+ retail locations in Washington and Idaho under the nomnom brand.

Our Headquarters

Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages, and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado.  Our common stock is publicly traded on the NYSE under the trading symbol "PARR".

Our Refineries and Logistics Operations

We own and operate refineries in Hawaii, Montana, Washington, and Wyoming, with total operating throughput capacity of over 218 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 124,000 bpd of combined refining capacity and related multimodal logistics systems.

Par Pacific is an Equal Opportunity Employer

Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.

Title: Patient Services Rep (FLOAT TEAM PART-TIME)

Location: Camden United States

Job Description:

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Greets patients and guests utilizing AIDET while providing an inidualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.

Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.

Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.

Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.

Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).

Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.

Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.

Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume.

Other duties as assigned by the manager.

Experience Required

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Education Requirements

High School Diploma or equivalent required.

License/Certification Requirements

NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Special Requirements

Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.

Must possess excellent communication skills both verbal and written. You must be skilled in the use of computers.

Salary Min ($)

USD $17.50

Salary Max ($)

USD $27.00

Title: Lifecycle Marketing Manager

Location: Canada

Type: Remote

Workplace: remote

Category: Marketing

Job Description:

Hi, I’m Kristian, a Senior Growth Marketing Manager here at Jane. I joined Jane about 6 months ago because I deeply believe in our mission to help the helpers, and I was genuinely excited to market a brand I was already a user of. My team focuses on helping future customers choose Jane and helping existing customers love Jane even more. Our work spans acquisition, retention, expansion, and referrals, and together we support the full customer journey in a way that reflects care, curiosity, and impact.

This role is especially meaningful because you would be stepping in as Jane’s first dedicated Lifecycle Marketing Manager. The foundation is here, but we’re ready for someone who wants to take ownership, bring clarity, and build a thoughtful lifecycle strategy that ties together all the moments that matter. You’ll partner closely with content, product marketing, integrated campaigns, compliance, and marketing ops to deliver a cohesive, human customer experience.

If you enjoy both strategy and hands-on execution, and you want to make a real impact in a high growth environment, you’ll thrive here.

What Impact We’re Looking for You to Make

• Strengthen Jane’s customer journey by designing and owning lifecycle programs that help practitioners activate quickly, discover value, and stay engaged.
• Improve performance across onboarding, nurture, upsell, and winback journeys through segmentation, behavioral triggers, and thoughtful iteration.
• Collaborate closely with cross-functional teams to deliver human, helpful, and delightful messaging across channels.
• Use experimentation and data to refine lifecycle touchpoints and improve KPIs like activation, adoption, retention, and conversion.
• Create scalable lifecycle foundations and ensure strong data hygiene and compliance practicesUse automation tools and customer data to build audiences and refine targeting

The Experience We Feel We Need

• 5 to 7 years of experience in lifecycle, email or CRM
• 3 or more years building automated journeys in tools like HubSpot, Braze, or Iterable.
• Experience designing full funnel programs across onboarding, nurture, upsell, and retention.
• Strong in segmentation, personalization, A/B testing, and multi channel campaign execution.
• Ability to interpret data using tools like Looker, Google Analytics, or Tableau to guide decisions, with bonus experience in B2B SaaS or lead scoring.

More About Jane

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We’re all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We’re proud of what we’ve built and quick to admit what we don’t know yet. We listen, learn, and adjust as we go. We’re also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team.

Our goal isn’t just delivery, it’s delight. We move quickly, communicate openly, and solve real problems together. If you’re energized by ambiguity, motivated by impact, and eager to learn with others, you’ll thrive at Jane.

Compensation & Benefits

At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $118,800 to $185,500. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.

Most new hires join at the accomplished stage, which for this role represents an annual salary of $141,000. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.

We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.

Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.

We also offer a comprehensive benefits package, You can learn more about it here!

Title: Part-Time Assistant Manager

Location: Lewisville United States

Job Description:

Apply in ~60 Seconds

Join Our Team:

A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning - a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.

Role Summary:

Cinemark Assistant Managers assist in the overall operation of the theatre. They ensure policies and procedures are being followed and operational standards are achieved. They are cross trained in all departments to support where needed, and to provide inspirational training to all Employees. The Assistant Manager can become a Senior Assistant Manager followed by Theatre Manager or General Manager after finishing the Management Accreditation Program and working for a minimum of six months.

Responsibilities:

The essential duties and responsibilities of an Assistant Manager include, but are not limited to, the following:

• Follows the direction of the General Manager
• Supports General Manager's decisions in communication with the staff
• Responsible for working in all departments and all theatre job functions
• Trains and coaches Team Members in their specific job functions
• Assists in the preparation of administrative and special reports for the General Manager
• Observes and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition
• Reports the need for building, property, and equipment repairs to General Manager
• Ensures that theatre Team Members follow the dress code
• Interacts with Guests for improved service in the theatre and ensures that Team Members are providing superior Customer service
• Learns and follows the policies and procedures as established in Cinemark's Guidelines. Enforces these with all Team Members fairly and consistently
• Reports all Employee relations issues to the General Manager (In the absence of the GM, management should report Employee relations issues to www.convercent.com)
• All management members must follow the Employee Relations Reporting Protocol
• All management members are held at a high work ethic standard and code of conduct
• Consistently identifies and sanitizes Employee and Gust high-contact
• Properly utilizes Personal Protective Equipment while completing position-specific tasks
• Adapts to the frequency and scope of required cleaning tasks
• Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)
• Performs other work-related duties as assigned

Requirements:

• Must be at least 18 years of age
• High School or G.E.D. graduate preferred
• Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark's Management Accreditation Program
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
• Management members who work with alcohol are required to complete a Safe Alcohol Service training program
• Availability to work flexible hours which include evenings, weekends, and holidays
• Requires regular and consistent attendance
• Has an energetic and friendly attitude during each shift
• Provides excellent Guest service
• Accurate cash handling and basic math skills
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English
• Ability to work in a team environment and independently
• Ability to take and follow direction
• Responds with a sense of urgency
• Excellent time management, organizational skills, and attention to detail
• Ability to train and lead others
• Must be able to resolve conflict

Physical and Environmental Requirements:

• Frequent bending, kneeling, and lifting up to 50 lbs.
• Frequent standing, walking and reaching around the theater.
• Noise level may be moderate to high at times.
• Be able to work in a standing position for extended periods of time.

Benefits Available:

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*
• Daily Pay*
• Free Movies*
• Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Title: Part-Time Inventory Coordinator (Plymouth, MI)

Location: Plymouth United States

Job Description:

This position is located at:

44441 W. Ann Arbor Rd., Plymouth, Michigan 48170

SUMMARY

The Inventory Control Coordinator is responsible for the overall integrity and maintenance of a store's inventory. The duties of the job require 20‐30 hours per work week dedicated to the sustaining of the store's inventory levels to ensure the right product is in the right place at the right time. They are to consistently provide amazing customer service to both internal and external customers while being involved and motivated toward the goals of the entire store operation with a willingness to assist in any area they are needed.

Participates in all Inventory Coordinator training and consistently trains and shares knowledge with other store associates to eliminate gaps in customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed):

Review and transmit Ace replenishment orders, and properly receive POs and credit POs from non‐Ace vendors. Routinely checks Ace net prior to truck delivery for any customer online orders and alert staff to set the merchandise aside for customer pickup.

Facilitates receiving the replenishment truck upon arrival at the store. Breaks the truck down according to the standard operating

procedures.

Responsible for receiving the Ace replenishment truck in the Eagle system after the merchandise has arrived. Ensure all outs are recorded by shooting the location with the RF gun and follows all processes to correct the errors (AceNet claims filed and credit POs complete).

Responsible for maintaining supply levels for the daily operation of the store. Reconcile defective merchandise on a weekly basis and file AceNet claims to receive credit on defective merchandise.

Maintains on hand integrity throughout the store by reviewing inventory discrepancies to determine the cause of the discrepancy. Counts must be adjusted as needed after the matter has been properly researched.

Maintain oversight of the following functions within the store operation: price change completion, integrity of location codes, mark down sellable store use items through the POS system, mark down non‐sellable store use items such as miscut keys and used colorant.

Compensation Details:

$15/HR

Create Job Alert

Equal Opportunity Employer

Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of ersity and leveraging the skills and talents of all people to the mutual advantage of each inidual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Title: Team Lead, Account Security & Risk

Location: Remote

Type: Permanent Full Time

Workplace: remote

Category: Client Experience

Job Description:

Your career is an investment that grows over time!

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3+ million users who trust us with more than $100 billion in assets.

Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.

About the team:

As a Team Lead on the Account Security & Risk team, you will lead efforts to ensure a safer online experience for our clients and platform. This role is crucial in bridging Wealthsimple’s Client Experience team with our Security team, fostering collaboration to mitigate risks and protect client interactions.

In this role, you will:

• • Be accountable for the performance and monitoring of a group of 6-12 CXAs, focusing on both input and output metrics.
  • Input Metrics: Adherence, handle time, missed pings (live services), resourcefulness.
  • Output Metrics: First Response Time, Resolution Time, CSAT, QA, Solves/Hour.
  • Optimize intraday channel performance.
  • Lead employee development, coaching, and mentoring through: weekly 1:1 meetings, monthly “Grow” sessions, & quarterly performance reviews.
  • Actively engage with clients by assisting CXAs with challenging cases or handling escalations directly.
  • Set a high-quality bar through consistent QA evaluations and provide timely feedback to both iniduals and the team.
  • Actively contribute to the team’s evolution and improvement.
  • Develop a broad understanding of Wealthsimple products and services, ensuring effective collaboration with cross-functional stakeholders to drive the best outcomes for our most valuable clients.

What does the ideal candidate look like?

• • A natural coach with a proven track record of success, helping those around you thrive. You excel at not only sharing best practices but also assisting with development plans to help colleagues achieve their career goals.
  • Accountable for results, keeping close tabs on your team’s performance daily. You celebrate successes and step in to course-correct when needed.
  • Thrive in client-facing situations, with expert de-escalation skills and a knack for turning challenging situations into memorable client experiences.
  • Resilient, viewing challenges as opportunities to improve the client experience and maintaining a glass-half-full attitude through obstacles.
  • Embrace Wealthsimple’s “debate and commit” principle—defending your position but focusing on execution once a decision is made.
  • Set a high bar, as this team also serves Wealthsimple’s most valuable clients, aiming to be the best of the best.

Core capabilities:

• • A general understanding of fraud, AML prevention, cybersecurity, and risk management best practices is crucial for effectively guiding the team in identifying and addressing security and regulatory threats during client interactions. Strong analytical skills, meticulous attention to detail, and a proactive mindset are essential for spotting patterns or anomalies that may indicate potential threats or more significant incidents when reviewing team interactions or client transactions.
  • A problem-solving mindset is key to identifying gaps and opportunities to improve processes, efficiency, and resolution times, ultimately enhancing the client experience in complex and challenging situations. Exceptional communication skills are vital for managing escalations, coordinating with internal teams (Fraud, Security, AML, Compliance, etc.), law enforcement, and other stakeholders, while maintaining trust, confidentiality, and a positive client experience.
  • A strong ability to inspire and lead the team through change management is essential, especially as they handle high-pressure situations and uphold strict compliance and ethical standards to protect both clients and the organization.

Requirements

• • Minimum of 3 years of leadership experience.
  • Proven track record of success, supported by measurable results.
  • Experience handling client escalations.
  • Successfully coached iniduals to advance in their careers.
  • Experience managing client interactions involving risk or fraud.
  • Must be okay with working some evenings and weekends.

Nice-to-haves:

• • Bilingual, fluent in both French and English.
  • CSC (Canadian Securities Course) designation

Why Wealthsimple?

 Competitive salary with top-tier health benefits and life insurance

 Retirement savings matching plan using Wealthsimple for Business

 20 vacation days per year and unlimited sick and mental health days

 Up to $1,500 per year towards wellness and professional development budgets respectively 

 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year 

 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)

 Allocated number of Wellness Days that can be scheduled over the course of the year!

We’re a remote-first team, with over 1,000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!

Read our Culture Manual and learn more about how we work.

Technology & Innovation at Wealthsimple

We believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI, and tooling to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.

DEI Statement

At Wealthsimple, we are building products for a erse world and we need a erse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. 

Accessibility Statement

Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Senior Software Engineer, Go - LLM Team

Location: United States

Job Description:

About AssemblyAI

At AssemblyAI, we’re building at the forefront of Speech AI, creating powerful models for speech-to-text and speech understanding available through a straightforward API. With more than 200,000 developers building on our API and over 5,000 paying customers, AssemblyAI is helping unlock and support the next generation of powerful, meaningful products built with AI. 

Progress in AI is moving at an unprecedented pace– and our team is made up of experts in AI research that are focused on making sure that our customers are able to stay on the cutting edge, with production-ready AI models that are constantly updating and improving as our team continues to improve accuracy, latency, and what’s possible with Speech AI. Our models consistently rank highest in industry benchmarks for accuracy, outperforming models from Google and Amazon, and up to 30% fewer hallucinations than OpenAI’s Whisper. Our models power more than 2 billion end-user experiences each day, helping companies better understand customer feedback, run more productive meetings with automated meeting notes, and helping improve childhood literacy via ed tech tools. 

We’ve raised funding by leading investors including Accel, Insight Partners, Y Combinator’s AI Fund, Patrick and John Collision, Nat Friedman, and Daniel Gross. We’re a remote team looking to build one of the next great AI companies, and are looking for driven, talented people to help us get there!

About the Role

We're seeking an exceptional Senior Software Engineer to join our LLM team. This role is focused on building and maintaining our LLM gateway service—a unified API platform that connects customers to multiple LLM providers. You'll work on high-impact projects that directly solve customer problems, improve their AI and agentic workflows, and ensure reliable access to the best models for their use cases.

This is a deeply customer-focused role. You'll work closely with our customer success team to understand customer challenges, help optimize their prompt strategies, build features that address their pain points, and ensure our service reliably delivers value. We're looking for someone who combines software engineering excellence with genuine curiosity about how customers use AI and a drive to make their lives better.

As a Senior Engineer, you'll drive technical execution within the team, taking ownership of significant features and integrations while mentoring more junior engineers. You should be passionate about writing clean, maintainable code, implementing comprehensive testing strategies, and building highly reliable systems in service of solving real customer problems.

This role requires close collaboration with customer success, product managers, external API providers, and other engineering stakeholders. You'll need to balance technical excellence with pragmatic delivery in a fast-paced startup environment where uptime, reliability, and customer success are critical.

What You'll Do

Solve Customer Problems

• Partner closely with the customer success team to understand customer use cases, challenges, and integration needs

• Translate customer pain points surfaced by the CS team into technical solutions and product improvements

• Build features and tooling that directly address customer needs and improve their workflows

• Provide technical guidance and expertise to the customer success team to help them support customers effectively

Drive Technical Execution

• Own and deliver complete features and integrations within our LLM gateway service

• Build and maintain integrations with multiple LLM providers and AI services (OpenAI, Anthropic, Google Vertex, AWS Bedrock etc.)

• Write clean, maintainable, well-tested code following best practices

• Design and implement scalable, fault-tolerant solutions with appropriate abstractions

• Proactively identify and address technical debt, reliability issues, and code quality concerns

• Participate in on-call rotation to ensure service reliability and rapid incident response

Elevate Engineering Standards

• Conduct thorough code reviews focused on maintainability, testing, reliability, and architectural concerns

• Ensure proper test coverage across unit, integration, and end-to-end testing levels

• Improve code maintainability and extensibility through targeted refactoring

• Contribute to runbooks, incident postmortems, customer-facing documentation, and knowledge sharing

• Identify bottlenecks and propose solutions to improve team velocity and system reliability

Build and Collaborate

• Work closely with product, customer success, and engineering teams to deliver solutions

• Collaborate with external API providers to troubleshoot integration issues and improve reliability

• Translate ambiguous customer requirements into well-scoped technical work

• Proactively communicate status, risks, and blockers

• Mentor junior engineers on coding standards, reliability practices, and customer-centric thinking

• Participate in architectural discussions and contribute to technical decisions

What You'll Need

Core Requirements

• 5+ years of professional software engineering experience

• Strong proficiency in Go with demonstrated ability to write production-quality code

• Hands-on experience with LLM APIs (OpenAI, Anthropic, etc.) and understanding of prompt engineering concepts

• Experience building or working with API gateways, proxies, and rate limiting systems

• Deep experience with prompt engineering, chain-of-thought, few-shot learning, and other LLM optimization techniques

• Experience building applications with llms or ai agents with cascading architectures

• Solid understanding of software engineering fundamentals:

  • Data structures and algorithms

  • System design and architectural patterns

  • Testing strategies (unit, integration, end-to-end)

  • Code review practices and technical collaboration

   

• Experience with:

  • RESTful APIs and distributed systems concepts

  • Building or integrating with third-party APIs

  • SQL and database design

  • Version control (Git) and CI/CD pipelines

  • Containerization (Docker) and cloud infrastructur

   

• Strong communication skills and ability to collaborate effectively with cross-functional teams

• Track record of delivering high-quality, reliable software in a fast-paced, team environment

• Ability to thrive in a startup environment with changing priorities and rapid iteration

Nice to Haves

• Experience with AWS services (ECS, Lambda, ElastiCache/Redis, RDS, S3, CloudWatch, API Gateway)

• Experience with monitoring and observability tools (Datadog, CloudWatch)

• Experience with request routing, load balancing, and traffic management

• Experience with circuit breakers, retry logic, fallback strategies, and fault tolerance patterns

• Understanding of API design, versioning, and backward compatibility

• Experience working closely with customer success or support teams

What We're Looking For

This role requires someone who is:

• Customer-obsessed - You genuinely care about solving customer problems and making their lives easier, working through the customer success team to understand and address their needs

• Excellent at software fundamentals - You write code that others want to emulate

• Quality-focused - You care deeply about testing, documentation, and maintainability

• Reliability-obsessed - You understand that uptime and performance directly impact customer trust

• LLM-savvy - You understand prompt engineering, model capabilities, and how to help customers get the best results

• Integration-savvy - You've wrestled with third-party APIs and know how to build resilient integrations

• Collaborative - You work well with erse stakeholders and partner effectively with customer success teams

• Communicative - You can explain complex technical concepts clearly to teammates and cross-functional partners

• Growth-minded - You're curious, eager to learn, and want to expand into platform and infrastructure engineering

• Pragmatic - You balance perfection with delivery and understand trade-offs

• Team-oriented - You improve not just the code, but the team's overall effectiveness

• Proactive - You anticipate problems before they become incidents and build systems defensively

• Empathetic - You put yourself in the customer's shoes and design solutions accordingly

We're looking for the best person for this role - someone who can hit the ground running while growing with the team. The ideal candidate brings strong software engineering discipline, a passion for AI/LLMs, and genuine excitement about solving customer problems through reliable, thoughtfully designed infrastructure.

Pay Transparency:

AssemblyAI strives to recruit and retain exceptional talent from erse backgrounds while ensuring pay equity across our team. Our salary ranges are set to be competitive for our size, stage, and industry, and reflect just one component of the full compensation, benefits, and rewards we offer.

Salary determinations consider a variety of factors, including relevant experience, technical depth, skills demonstrated during the interview process, and maintaining internal equity with peers on the team. The range shared below represents a general expectation for the posted position. However, we are open to considering candidates who may fall above or below the outlined experience level—in those cases, we will communicate any adjustments to the expected salary range.

The range provided applies to candidates located in the United States. For candidates outside of the U.S., compensation ranges may differ; any adjustments will be communicated throughout the interview process.

Salary range: $180,000 - $240,000 

The expected base compensation for this role is listed above. Our total compensation package includes competitive equity grants, 100% employer-paid benefits, and the flexibility of being fully remote.

Working at AssemblyAI

We are a small but mighty group of startup veterans and experienced AI researchers with over 20 years of expertise in Machine Learning, Speech Recognition, and NLP. As a fully remote team, we’re looking for people to join our team who are ambitious, curious, and lead with integrity. We’re still in the early days of AI and of AssemblyAI’s journey, and are looking for teammates who won’t just fit in, but will help us define and build our company culture.

Title: Partner Success Manager

Location: Raleigh

Type: Full-time

Workplace: hybrid

Category: Partner Success

Job Description:

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

As a Partner Success Manager,  you will operating in post-sales delivery.  You will be a trusted advisor and coach to a portfolio of WalkMe Delivery partners, helping them boost the value of their products and services by incorporating the WalkMe DAP. You will understand your partners’ go-to-market motions, how digital adoption will positively impact their value propositions and goals, and enable them to deliver solutions that leverage WalkMe to maximize the value they provide their clients. You will report to the Director of Partner Success

What You'll Own

• Maintain relationships with Partner leadership to foster collaboration and continuous improvement.
• Guide Partners through their certification programs.
• Provide hands-on process training for WalkMe delivery and client success.
• Monitor and support Partners in client engagements to ensure high-quality delivery.
• Monitor Partner performance metrics including client satisfaction and days to go live.
• Manage risk and coordinate ticket escalation.
• Collaborate with global peers on the WalkMe Partner team to improve the Partner program.
• Maintain an understanding of our product and roadmap, so you can guide Partner service delivery strategies

What You'll Need to Succeed

• 3+years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 100 companies and their executives.
• You've maintained a book Strategic customer or partner accounts.
• Competency in sales discovery methodologies, and an ability to articulate and analyze value propositions and Return on Investment.
• Must be able to come into Raleigh or Austin office 3 times per week.

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the ersity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and erse needs of our global workforce.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!
• SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

Our job titles may span more than one career level. The OTE for this role is between $110,000 and $130,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of ersity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

Title: E&S Claim Specialist

Location: UNAVAILABLE United States

Job Description:

Requisition ID

2025-19591

Category

Claims - General Liability

Position Type

Regular Full-Time

Overview

AmTrust Financial Services, a fast-growing commercial insurance company, is seeking an experienced Claims Specialist for a role in Excess and Surplus Lines (E&S) General Liability. This position can be located in one of our claims offices, with the possibility of working remotely. The successful candidate will directly handle both litigated and non-litigated commercial general liability claims.  The successful candidate will also exhibit a strong proficiency in insurance coverage analysis and risk transfer.

Responsibilities

• Recognizing exposures and ensuring reserving is appropriate and timely.
• Evaluating coverage issues and risk transfer opportunities.
• Ensuring appropriate investigation of the underlying facts and circumstances is carried out, proper experts are retained and utilized where necessary, selection and utilization of counsel is appropriate, and proper negotiation strategy is employed.
• Provide outstanding customer service and effectively communicate with our internal and external business partners.
• Formulate proper resolution strategies to ensure the best total claim outcome.
• Position may require periodic travel to attend meditations, trials and/or other related meetings.

Qualifications

• Minimum of five (5) years of experience in the handling of litigated and non-litigated commercial general liability claims, with a preference for bodily injury and property damage claims in California and the Western United States.
• Bachelor’s degree or equivalent work experience.
• Strong contractual analysis skills to include the analysis of insurance contracts for coverage analysis and other contracts for risk transfer obligations/opportunities.
• Proficient computer skills required to navigate our paperless claim file system.
• Possesses a high level of technical claim and legal knowledge and skills.
• Excellent communication skills both written and oral.
• Ability to professionally interact at a high level with parties both internal and external to AmTrust.
• Ability to effectively influence others without damaging relationships.
• Skillful negotiator.
• Adjuster licensing as required, with preference for California, Texas and/or Florida.
• CPCU designation/AIC certification preferred.

The expected salary range for this role is $92K-$114K/year.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

#LI-REMOTE

#AmTrust

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a erse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the erse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see ersity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Title: Operation Manager (Japanese Speaker)

Location: Flower Mound United States

Full Time • Hybrid

Job Description:

Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Signing bonus

Training & development

1. Position Summary

The Operations Manager is responsible for coordinating day-to-day business activities, managing customer requests, supporting the field technician team, overseeing administrative processes, and ensuring smooth operational execution for TruBlue of Flower Mound. This role requires strong communication skills in both English and Japanese to support Japanese corporate clients, prepare documentation, and maintain accurate reporting.

The Operations Manager plays a key role in workload allocation, customer communication, and office administration, ensuring high-quality service delivery and operational efficiency.

2. Key Responsibilities

A. Customer Intake & Estimate Preparation

Communicate with customers to understand service requests and project requirements.

Prepare estimates using Housecall Pro, selecting appropriate service menu items based on customer needs.

Create custom estimates for non-standard requests when required.

Provide clear explanations of pricing, schedule expectations, and service scope.

B. Order Processing & Job Scheduling

Process customer approvals and service orders through Housecall Pro.

Assign appropriate technicians based on skillset, availability, and job type.

Optimize weekly job schedules for efficiency and customer satisfaction.

Maintain communication with customers regarding appointment windows and technician assignments.

C. Billing & Payments

Issue invoices to customers through Housecall Pro.

Track payments, verify deposits, and follow up on outstanding balances.

Register vendor payments and internal expense transactions using Mercury.

Maintain accurate financial records for monthly reporting.

D. Technician Team Administrative Support

Review technician timecards and attendance using Housecall Pro.

Support payroll preparation by communicating time discrepancies, corrections, or schedule adjustments.

Maintain records of job completion notes, quality photos, and customer feedback.

E. Recruitment & Onboarding

Prepare and publish job postings on CareerPlug or other job platforms.

Conduct initial screening interviews for handyman and administrative positions.

Coordinate hiring workflows, including offer letter creation (Word/Excel).

Run background checks through ADP and complete onboarding documentation.

Maintain onboarding packets and ensure new employees complete required forms.

F. Franchise & Corporate Reporting

Prepare operational and KPI reports for the franchisor, including monthly performance summaries, technician utilization, and financial metrics.

Participate in regular meetings with the franchise headquarters (Email / Zoom).

Ensure compliance with franchise standards and operational processes.

G. Administrative & Office Support

Maintain organized documentation including contracts, estimates, invoices, payroll records, and vendor information.

Support compliance activities, vendor onboarding, purchasing documentation, and internal workflow improvements.

Assist the President/CEO with operational planning, customer escalations, and business development support.

3. Required Qualifications

Business-level proficiency in Japanese (verbal and written).

Strong English communication skills.

2-4 years of experience in operations, scheduling, customer service, office administration, or similar roles.

Ability to multitask and manage a high volume of jobs, messages, and customer requests.

Experience with software tools such as CRM, scheduling, invoicing, or payroll systems.

Strong organizational skills and attention to detail.

Proficiency in Microsoft Word, Excel, and cloud-based systems.

4. Preferred Qualifications

Experience with Housecall Pro, CareerPlug, or ADP.

Experience working in home services, construction, property management, or franchise businesses.

Experience working with Japanese corporations or clients.

Ability to improve workflows and propose operational enhancements.

5. Supervisory Responsibility

While this role does not directly supervise technicians, the Operations Manager coordinates their job assignments, manages job flow, and oversees administrative compliance.

6. Work Environment

Office-based with hybrid communication (phone, email, Zoom).

Coordination with field technicians working in customer homes.

Requires high-speed communication and timely responses to operational needs.

Flexible work from home options available.

All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.

T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.

All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office."

Senior GTM Business Analyst

Location: Remote United States

Full Time Employee

Job Description:

We're growing and looking to hire a Senior GTM Business Analyst who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

This is a U.S.-based role (remote), and you will serve as the primary U.S. anchor for our global Business Applications team, working closely with stakeholders across Revenue Operations, Marketing Operations, Customer Success, and Support to design and scale our GTM technology stack.

About Claroty:

Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection - whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

A Great Place to Work certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world's largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.

Responsibilities

As a Senior GTM Business Analyst, your impact will be:

• Act as the strategic technology partner for GTM stakeholders
• Partner with executive and senior-level leaders across RevOps, Sales, Marketing, Customer Success, and Support to define and align the GTM technology strategy with business goals, ensuring systems and processes directly support pipeline generation, conversion, and expansion.
• Own end-to-end GTM solution design & delivery
• Lead deep-e discovery sessions, translate complex business requirements into clear functional specifications, and design scalable, intuitive Salesforce- and GTM-stack solutions that support global processes and local business nuances.
• Serve as the U.S.-based anchor for Business Applications
• Act as the primary point of contact for U.S. GTM teams, ensuring tight alignment with the Israel-based Business Applications team through effective asynchronous communication, shared roadmaps, and coordinated releases.
• Optimize GTM processes and system architecture
• Conduct current-state assessments of GTM processes and data flows, identify gaps, dependencies, and friction points, and recommend future-state designs that streamline lead-to-cash, case management, and customer lifecycle workflows.
• Hands-on Salesforce configuration and enhancement
• Configure and enhance Salesforce with a primary focus on Sales Cloud and Service Cloud, including Flows and automation, Case Management, Service Console, Knowledge, and Experience Cloud (Communities), following Salesforce and industry best practices.
• Drive change management and user adoption
• Lead change management activities for new capabilities and enhancements: define release plans, communicate changes to stakeholders, collaborate on enablement materials, and establish adoption and success metrics.
• Influence and prioritize the GTM technology roadmap
• Evaluate business requests, quantify impact, and influence prioritization across the GTM and Business Applications roadmaps; proactively recommend adoption of relevant Salesforce and ecosystem features based on release notes and product innovation.
• Support integrations across the GTM tech stack
• Collaborate on integrations between Salesforce and adjacent GTM tools (e.g., data management, marketing automation, revenue intelligence, customer success platforms, CPQ) to enable a cohesive, data-driven operating model.
• Establish high-quality documentation and governance
• Create and maintain clear solution documentation, process maps, and configuration records; contribute to governance standards that ensure system scalability, data quality, and compliance.
• Champion data-driven decision-making
• Partner with RevOps and Analytics teams to ensure GTM processes and systems support accurate reporting and dashboards, enabling leaders to track performance, identify bottlenecks, and drive continuous improvement.

Requirements

What do you need to succeed in this role?

Business & Domain Expertise

• 5+ years of proven experience in Business Analysis within a technology or SaaS environment, ideally supporting Sales, Marketing, Customer Success, or Support organizations.
• Deep understanding of GTM business processes, including lead management, opportunity and pipeline management, account and territory planning, customer onboarding, renewals, and support workflows.
• Demonstrated ability to facilitate and drive requirements sessions at the executive level, synthesize input from erse stakeholders, and translate it into prioritized, actionable roadmaps.
• A methodical, problem-solving mindset with a track record of delivering measurable, customer-centric business outcomes through process and system improvements.
• Global collaboration experience, including comfort working with distributed teams, asynchronous communication, and time-zone overlap with Israel-based colleagues.
• Excellent communication, stakeholder management, and documentation skills, with the ability to switch between business and technical language as needed.

Technical & Salesforce Mastery

• 5+ years of progressive, hands-on Salesforce experience, with strong emphasis on Sales Cloud and Service Cloud architecture and configuration.
• Proven ability to configure and support:
• Salesforce Flows and automation (including complex, multi-step flows)
• Case Management and Service Console functionality
• Knowledge Articles and Experience Cloud (Community/Experience Site) configuration
• Familiarity with technologies that integrate into the Salesforce ecosystem (e.g., data management tools, iPaaS solutions, AppExchange products) and experience working with integrated GTM stacks (e.g., Clari, Gainsight, marketing automation platforms, CPQ).
• Experience applying business systems analysis skills to other enterprise applications beyond Salesforce, ideally within a GTM or revenue-operations context.
• Strong understanding of data quality, governance, and security best practices within Salesforce and related systems.

Preferred Qualifications

• Salesforce Certifications such as Administrator, Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant.
• Experience working in a high-growth tech / SaaS environment, ideally with rapidly evolving GTM motions and scaling operations.
• Prior experience in a Business Analyst / Product Owner capacity within a Business Applications, RevOps, or Enterprise Applications team.

Why Claroty? Our Culture and Benefits:

• As a Great Place to Work certified company, we take pride in the culture we've built together-one rooted in camaraderie, credibility, fairness, and respect.
• Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a erse and inclusive space.
• Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers.
• We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual "ClaroBreak", a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
• We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and inidual development planning, complemented by professional courses.
• We believe in transparency and openness. That's why we regularly hold company all-hands, town hall meetings, and "Coffee with the CEO" sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.
• While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a erse talent pool and enables our team members to work in a way that suits their inidual preferences and circumstances.

Expected compensation for the role is between $130,000 - $150,000. This is a good-faith estimate but does not include equity. Pay will be by experience level, but those outside of the salary band are welcome to apply.

While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something amazing here, and we hope you are as excited about the future as we are.

Claroty is an equal-opportunity employer committed to fostering a erse and inclusive work environment for all. We encourage applications from candidates of ALL erse backgrounds, and special accommodations are available upon request in all selection phases.

#LI-REMOTE

Title: Senior Claims Examiner

Location: California United States

Job Description:

• Claims
• 44092
• AGS2" token-type="text">$60,000 - $117,000
• Remote: Fully Remote Worker" data-label="Remote:" id="header-tags3" token-data="JOB_DESCRIPTION.TAGS3" token-type="text">Fully Remote Worker

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability, Keenan is committed to delivering innovative solutions that protect and empower the communities we serve.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping iniduals and organizations thrive.

The Senior Claims Examiner will administer indemnity claims and handle complex claim issues. Use strong litigation management experience, lien resolution abilities, and customer service skills to resolve routine claims without legal representation.

This is a remote position located in California.

How you'll make an impact

• Maintain current diary.
• Identify, prevent and mitigate potential penalties.
• Update claim notes in computer.
• Provide timely reporting of excess files to the Reinsurance Manager.
• Report SIU/Fraud.
• Identify and pursue subrogation.
• Complete Rehab forms/benefit notices/SJDB/RTW form.
• Refer all PRIME deletions only to office designee.
• Update reserves no later than 30 days of receipt of information modifying the financial exposure of a claim.
• Prepare for and attend file reviews.
• Accept or deny delayed claims within 90 days.
• Request settlement authorization/notification within 30 days of a final P&S report and prior to the MSC date.
• Complete Stipulation and/or Compromise and Release paperwork.
• Maintain 100% closing ratio on active accounts and reduce run off accounts by 25% annually.
• Prepare legal referrals, provide direction to and monitor defense attorney.
• Return all phone calls within 24 hours.
• Complete instruction sheets for Assistant/Technician/Claims entry clerk.
• Review mail daily.
• Correct error report daily.
• Maintain client/claimant satisfaction.
• Update Unit Stat forms.
• Oversee new set-ups, reserves and instruction sheets.
• Prepare cover letters to AME/defense QME, AOE/COE evaluations.
• Negotiate outstanding liens.
• Make 3-point contact.
• File Answer/Application.
• Interaction with nurse on case management.
• Other duties assigned.

About You

Required: High school diploma and 5 years related claims experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Extensive knowledge of accepted industry standards and practices. Computer experience with related claims and business software.

Preferred: Bachelor's degree preferred.

Behaviors: Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges. Analytical skill necessary to make decisions and resolve complex issues inherent in handling losses. Ability to successfully negotiate the settlement and disposition of serious claims including the ability to interpret related documentation.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and ersity

Click Here to review our U.S. Eligibility Requirements

Inclusion and ersity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ erse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and ersity as a vital strength. By embracing ersity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming iniduals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Title: Healthcare Resource Specialist Referral Team full-time days HYBRID (Boise)

Location: Boise United States

Job Description:

Employment Type:

Full time

Shift:

Day Shift

Description:

We are looking for a Healthcare Resource Specialist to join our referral team, providing exceptional customer service to our patients, facilitating the transfer of care between primary care providers and specialists.

You will work full-time Monday-Friday during typical office hours.

Percentage of time working in-office vs remote will depend on business needs and will be determined by the Supervisor.

In this position, you will collaborate with multiple clinics to best utilize resources while accommodating physician preference and patient needs consistent with Saint Alphonsus values and missions. You will support all of the clinic departments and must navigate and negotiate successful tracking and coordination of referrals; it requires highly technical clerical tasks.

You will use various software platforms. Your priority is ensuring patient information is accurately collected to facilitate the referral process and providing quality service to physicians related to patient information and communication needs.

About This Position: This work is done primarily over the phone, in a non-clinic setting. To be successful in this position, you must have a strong passion for customer service as well as working within a team. We will provide a minimum of 6 (up to 12) weeks of training before you will work independently.

GENERAL REQUIREMENTS

Education:

• High School Diploma or equivalent required

Experience:

• Previous experience in hospital, medical or insurance office setting preferred.

• Working knowledge of medical terminology and the healthcare system (insurances, Medicare, Medicaid, physician office operations) preferred.

ESSENTIAL FUNCTIONS:

• Knows, understands, incorporates, and demonstrates the Organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions.
• Provide excellent customer service to patients, physicians and staff to maintain and promote positive relationships.
• Interact over the phone with Saint Alphonsus patients and physician offices in order to effectively and efficiently process referrals.
• Ability to work independently with minimal supervision; as well as part of a team working with others to solve problems, improve workflow, assure back-up, and achieve an enjoyable work atmosphere.
• Work as part of a team with demonstrated listening skills, independent problem solving, and decision-making abilities and has the ability to use critical thinking skills.
• Computer skills including MS Office products and Insurance site management. EPIC preferred. Must be able to work in multiple software applications and electronic health record systems simultaneously.
• Well-developed English verbal and written communication skills to portray a professional customer image.
• Performs accurate and timely entry of referral information.
• Communicates directly with patient and/or family and referring clinic.
• Maintain ongoing tracking and appropriate documentation on referrals to ensure timely processing and patient safety.
• Collects and validates patient information.
• Contact insurance companies to ensure prior approval requirements are met.
• Informs patient/physician offices of referral status.
• Maintains confidentiality of all patients according to HIPAA standards.

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting ersity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a erse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any inidual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Title: Business Services Coordinator II

Location: Cumberland County United States

Full time

Job Description:

Agency

Dept of Environmental Quality

Division

Environmental Assistance , Customer Serv

Job Classification Title

Business Services Coordinator II (NS)

Position Number

60036104

Grade

NC09

About Us

The primary mission of the North Carolina Department of Environmental Quality (DEQ) is to provide science-based environmental stewardship for the health and prosperity of all North Carolinians. The North Carolina Department of Environmental Quality (DEQ) is the lead stewardship agency for the protection of North Carolina's environmental resources. The organization, which has offices from the mountains to the coast, administers regulatory programs designed to protect air quality, water quality, and the public's health, and works to advance in all-of-the-above energy strategy that fits North Carolina's needs. DEQ also offers technical assistance to businesses, farmers, local governments, and the public and encourages responsible behavior with respect to the environment through education programs provided at DEQ facilities and through the state's school system. DEQ touches the lives of all North Carolinians in many ways to enhance and ensure our quality of life.

Description of Work

This DEACS Office Manager position, within the Department of Environmental Quality (DEQ), is located at the Fayetteville Regional Office. The DEACS unit managed by this position ensures essential core functions and support to the programs located at this regional office.

Key Responsibilities:

Providing a positive customer service interaction to internal and external customers, processing critical and time-sensitive correspondence, processing fiscal documents for programs, and compiling reports for program staff and their respective management.

The DEACS Office Manager is completely responsible for the facilities, operations and services needed to maintain the regional office. Manage the fiscal budgeting, procurement management and processing, fixed asset inventory control, and facility management.

Supervision of an administrative support staff in the areas of onboarding, coaching counseling, performance evaluations and discipline.

Partnering with Human Resources in the recruitment of vacancies and addressing employee relations issues.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $39,671.00 - $52,489.00

Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. 

This position currently qualifies for a hybrid telework option with routine office and remote workdays. The NC Department of Environmental Quality trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school of General Educational Development (GED) diploma and five years of related administrative experience; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Title: Collections Representative

Location:

Springfield, IL

time type

Full time

job requisition id

REQ_25_29369

Job Description:

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

The anticipated salary range for this position is $15.94 - $17.04 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

This is a Remote/Work from Home position.

JOB SUMMARY

The collections representative follows-up with insurance companies to resolve unpaid claims.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
• Reviews unpaid and underpaid claims. Resubmits or appeals as necessary.
• Verifies payment information adjustments to supervisor.
• Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
• Complies with the Fair Debt Collector Practices Act (FDCPA).
• Responds to customer inquiries regarding account status.
• Researches customer's accounts thoroughly and documents appropriately.
• Resolves discrepancies and prepares adjustments and refunds as necessary.
• Ensures that all information regarding collection activity of account is entered accurately into the billing system.
• Brings recurring issues to the attention of the department supervisor.
• Initiates payments and resubmits bills as necessary.
• Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
• Report to work punctually at assigned starting time, and have reliable, consistent attendance
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High school diploma is required.
• One year of related experience is required.

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility

Computer Skills

• Basic skills in Word and Excel

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Other Skills

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified iniduals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific inidual's position.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Title: Escrow Processing Supervisor - Remote-US MN

Location: US Remote

Job Description:

The Escrow Support Supervisor will add value to our Escrow Officer teams by assisting with creating a seamless closing process experience for our clients. With a relentless focus on talent, you directly manage a group of Escrow Support Specialists who provide centralized support to a variety of Escrow Officers while managing workflow based on volume of transactions and serve as the first point of escalation for questions and issues.  This position is uniquely poised to not only drive the efficiency and product quality of the team, but to also play a pivotal role in developing and building the culture of the team. The primary focus of this position is to hire, train, develop and engage the Escrow Support Specialists. 

Responsibilities:

Team Supervision: Lead a team of Escrow Support Specialists to drive team success. This includes:

• Manage capacity and workflow of each Specialist.
• All aspects of hiring, interviewing and on-boarding.
• Staff orientation/training.
• Ongoing training and development.
• Prepare staff schedules; manage vacation requests; review and approve timecards.
• Perform annual performance reviews and performance management as needed.

Collaboration and Service: Act as main point of contact for all Escrow Support team members within an assigned market. This includes, but is not limited to:

• Provide support with critical escalations and local leadership questions.
• Identify Escrow Officer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner.
• Collaborate with key stakeholders to enhance efficiencies of processes and communications.

Finding a Better Way:

• Continuously evaluate procedures to proactively seek improvements; find new ways to create efficiencies and increase productivity of team.
• Analyze customer feedback as well as prepare reports for review and recommendation.

Qualifications:

• Minimum 2 years previous supervisory experience.
• Prior Real Estate transactional processing and customer service experience.
• Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed.
• Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.
• Excellent verbal and written communication skills.
• A “people-first” approach with the ability to keep the agent and consumer at the center of the transaction. 
• Ability to coach team on providing exceptional customer service throughout the transaction process.
• Ability to learn and navigate multiple software systems with an elevated level of competency.
• Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.
• Demonstrable history of effectively collaborating with different departments and leaders.
• Adaptable, able to prioritize and manage competing demands with a willingness to try new things.

Anywhere is proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays , Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• All employees receive access to LinkedIn Learning
• Tuition reimbursement for approved programs
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups

About Us

Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services is a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages.

Anywhere Integrated Services’ Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (ID), Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO).

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures.  Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together.  Read more about our company culture and values in our annual Impact Report.  

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies

Apply Now

Job Info

• Job Identification3381
• Job CategoryTitle and Escrow Services
• Locations US Remote Address 1, US Remote City, US Remote State, 00000, US(Remote)
• Job ShiftDay
• BrandAnywhere Integrated Services
• Market Minimum Salary 65000
• Market Maximum Salary 75000
• EEO StatementEOE including disability/veteran
• Please NoteAt Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position
• WorkplaceORA_REMOTE

Title: Head of Global Customer Operations Revenue & Adoption

Location: Remote - USA - Nationwide

Full time

Job Description:

Are you interested in supporting our customer to resolve their issues?

Do you enjoy collaborating with teams to deliver on common goals?

About the Role

The Head of Customer Growth & Adoption owns and scales all adoption and revenue initiatives across Global Customer Operations (GCO) — using AI-driven insights and customer intelligence to turn every interaction into a growth opportunity.

About the Role

You will be a key resource for our Leadership Team through forecasting and budgeting for our organization. You will take ownership for development and measurement of metrics by providing decision support on key initiatives. You will ensure solid governance, compliance and risk management and work on implementations, continuous improvement and automation.

Responsibilities

1. Revenue & Adoption Strategy

• Drive GCO revenue and adoption programs aligned with 2026–2028 strategic goals.
• Transform traditional support channels into engines for upsell, cross-sell, and product expansion.
• Own key outcomes in customer satisfaction, revenue, and training engagement.
• Build and scale programs that convert customer interactions into measurable revenue and adoption opportunities.

2. Opportunity Intelligence

• Leverage AI and analytics to uncover, prioritize, and nurture adoption and revenue opportunities from customer interactions.
• Partner with Data Science to refine predictive “Next Best Opportunity” (NBO) models across products, geographies, and customer segments.
• Operationalize AI insights into targeted growth campaigns and playbooks that deliver measurable ROI.
• Develop frameworks for opportunity nurturing and seamless Sales handoff.

3. Training, Enablement & Adoption

• Empower frontline teams to drive adoption through every interaction — embedding a “Every Call Counts” mindset.
• Design enablement programs that align Customer Operations, Sales, and Training teams on adoption accountability.
• Lead engagement initiatives to accelerate product and drafting solution usage through:
  • Real-time support plays and talk tracks.
  • Pilot programs for guided product trials.
  • Scalable enablement content and playbooks.
• Track adoption KPIs and link engagement data to revenue outcomes.

4. Innovation & Automation

• Drive AI partnerships and automation pilots that accelerate growth and adoption.
• Identify and operationalize automation use cases that improve customer experience while increasing revenue velocity.
• Build feedback loops with Product and Technology to refine digital experiences and self-service growth channels.
• Position Global Customer Operations as an industry leader in AI-enabled customer growth and intelligent automation.

5. Special Initiatives

• Upsell Lead Expansion: Lead 6 global experiments to capture digital and human-assisted growth.
• Bad Debt Collection+: Drive revenue and retention through AI-augmented programs in smaller markets.
• Proactive Outreach – Print: Partner with eCommerce to design print-focused upsell and outreach models.
• Support as a Service: Develop scalable, lower-cost models to unlock new growth channels.
• Engagement Opportunities: Expand branded adoption programs by embedding Lexis+ AI, Protégé, and drafting solutions directly into customer workflows

Requirements

• Have proven experience in AI data insights, customer operations, growth strategy, and product adoption initiatives.

• Have a great background in AI-driven analytics, automation, and data-informed decision-making.

• Have demonstrated ability to translate AI insights into measurable business outcomes.

• Have experience leading pilots and experimentation frameworks that accelerate adoption and efficiency.

• Be fluent in AI storytelling — translating unstructured customer data into actionable growth narratives.

• Have a deep understanding of how AI augments sales enablement, customer success, and product adoption.

• Be able to thrive in fast-paced, matrixed environments while balancing long-term strategy with hands-on execution.

Work in a way that works for you:

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

About the business:

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: Home based-Ohio $97,700 - $162,700. U.S. National Base Pay Range: $102,800 - $171,300. Geographic differentials may apply in some locations to better reflect local market rates. Base Pay Range for CO is $102,800 - $171,300. Base Pay Range for IL is $107,900 - $179,900. Base Pay Range for Chicago, IL is $113,100 - $188,500. Base Pay Range for MD is $107,900 - $179,900. Base Pay Range for NY is $113,100 - $188,500. Base Pay Range for New York City is $118,200 - $197,100. Base Pay Range for Rochester, NY is $97,700 - $162,700. Base Pay Range for OH is $97,700 - $162,700. This job is eligible for an annual incentive bonus. Application deadline is 01/26/2026. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Title: Customer Support Team Leader

Location: Hackensack United States

Job Description:

About Actus Digital, a LiveU company

Actus Digital, a LiveU company, is a global leader in intelligent monitoring systems used for quality assurance multiviewer monitoring, compliance logging and advanced AI capabilities, primarily by broadcast television and OTT clients.

Key Responsibilities

• Team Leadership & Development: Lead, mentor, and manage a team of support engineers worldwide, conducting regular performance reviews, setting development goals, and promoting knowledge sharing through training sessions and cross-functional collaborations.
• Customer Support Oversight: Guide the team in resolving escalated technical issues for customers, ensuring timely responses (e.g., within SLAs) and root-cause analysis for problems related to server deployments (customer or company-provided), networking configurations, video encoding/decoding, and broadcasting protocols like RTMP, HLS, or WebRTC.
• Technical Troubleshooting: Provide expert-level support on software integration, network diagnostics, and video pipeline issues, collaborating with engineering teams to escalate and resolve bugs or feature requests.
• Process Improvement: Develop and refine support workflows, documentation, and tools to streamline operations, including creating playbooks for common scenarios in video streaming and server management.
• Stakeholder Communication: Act as the primary point of contact for key customers and internal teams, delivering clear updates on issue resolutions, and support metrics (e.g., resolution times, feedback, improvements).
• Metrics & Reporting: Track team performance using KPIs like ticket volume, resolution rates, and customer feedback, presenting insights to leadership to inform product and support strategy.

Location: Remote or Hybrid, based on location, our offices located in Hackensack, New Jersey

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in technical support, with at least 2 years in a leadership or supervisory role managing remote/distributed teams.
• Strong expertise in networking fundamentals (e.g., TCP/IP, firewalls, VPNs, load balancing) and server administration (e.g., Linux/Windows, cloud/on-prem deployments).
• In-depth knowledge of video technologies (e.g., codecs like H.264/H.265, streaming pipelines) and broadcasting protocols (e.g., RTSP, SRT).
• Proven track record in customer-facing support, including de-escalating complex issues and translating technical concepts for non-technical stakeholders.
• Proficiency in software troubleshooting tools (e.g., Wireshark, FFmpeg, debugging IDEs) and ticketing/CRM systems (e.g., Zendesk, Salesforce).
• Excellent communication skills, with the ability to collaborate across cultures and time zones.
• Strong ability to work in a fast-paced, high-growth, and highly dynamic environment.

Basic requirements

Title: Senior Auto and General Liability Claims Adjuster - Municipality Claims

Location: Rolling Meadows, Illinois

• Claims
• ID: 45915
• $68,500 - $109,500
• Fully Remote Worker

Job Description:

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and iniduals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Jurisdictions: Georgia
• Licenses: Georgia
• Location: This role is eligible for fully remote work.

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have:

• Claims Background: Commercial Auto Liability and General Liability
• Jurisdictional Experience: GA
• Active Adjusters' licenses: GA

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex Auto and General Liability claims with moderate supervision, engaging your analytical skills to make decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

Required Qualifications:

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired Qualifications:

• Bachelor's Degree
• Litigation Management
• Municipality Claims

#LI-DF1 #LI-REMOTE

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and ersity

Click Here to review our U.S. Eligibility Requirements

Inclusion and ersity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' erse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and ersity as a vital strength. By embracing ersity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming iniduals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Title: 3rd Party Experienced Healthcare Collections - Remote

Location:  North Carolina, United States; Florida, United States; San Angelo, Texas; Montgomery, Alabama

•  Collections
• ID: 2566

Job Description:

Overview

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position

Compensation: $18-24/hour based on experience

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Qualified candidates must have 3rd party healthcare collections experience.

Why should you consider TSI ?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career

• Experience with healthcare 3rd party collections

• A positive, friendly, demeanor who finds joy in everyday

• Strong communication skills

• Proficient computer skills

• The ability to work and prioritize independently

For Remote Positions:

• The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all iniduals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified inidual with a disability and any other basis protected by federal, state or local laws.

Title: Billing Representative (Bilingual)

Location:

Dallas TX

time type

Full time

job requisition id

REQ-034555

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Job Description

You’ve got a passion for patient care. You’re personable, professional, and confident that nobody can find a vein like you. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

The Bilingual Patient Billing Representative is responsible for initial telephone contact with patients, clients, and insurance companies to answer billing questions and receive payment for services. 

***Position will be fully remote after training has been completed in full***

Locations: Dallas, Texas 75247

Days: Monday - Friday

Hours: 8:00 AM - 4:30 PM 

DUTIES: 

• Take incoming calls from patients, clients, and insurance companies in a call center environment.
• Quickly access the needs of the caller and adapt self to address those needs, maintaining a courteous and professional manner at all times.
• Accurately and concisely document patient’s account with proper feedback, call summary, and any resolution provided during each call.
• Help to identify trends and takes action to help prevent negative impact to the patient and/or client.
• Answer questions and resolve inquiries that do not involve extensive research.
• Research/Review Explanation of Benefits (EOBs) that reflect payment or denial of patient medical claims in order to respond to patient/client inquiries.
• Process credit card transactions with patients over the phone and correctly apply proper payment.
• Work patient correspondence with regards to updating insurance information, address corrections, bankruptcies, returned mail, etc.

EDUCATION/KNOWLEDGE:

• High School diploma or equivalent. 
• Some college helpful. Ability to effectively communicate orally and in writing with clients and patients. 
• Knowledge of Medical Insurance claim processing. 
• Familiarity with Microsoft software including Excel, Word, and Outlook. 
• Detail-oriented with the ability to communicate information related to Explanation of Benefits, charge detail, and patient responsibility in an effective and courteous manner.

EXPERIENCE:

• Minimum 2 years' experience in a medical billing environment required with at least 1-year experience in a customer service capacity preferred.

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Laboratory Operations

Company:

ProPath Services, LLC

Sonic Healthcare USA is an equal opportunity employer that celebrates ersity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Us

About Sonic Healthcare USA

Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year.  Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating isions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve.

Title: Team Lead- Pre 30 Day Collections

Location: Van Nuys United States

18-20 per hour

Hourly

Full Time

Job Description:

WHAT WE DO: LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty-five years, growing from a family-owned single storefront in Van Nuys into the largest auto title lender in California.

ABOUT THE TEAM: The Pre-30 Day Collection Team provides exceptional, compliant customer service to customers whose accounts are under thirty days' delinquent. The team educates, negotiates, and removes perceived barriers that are otherwise preventing customers from making payments.

TEAM LEAD RESPONSIBILITIES:

• Generate and share daily account lists and performance updates; review accounts for accuracy, follow-up needs, and proper verification.
• Monitor overall team activity, including call handling, queue engagement, chat interactions, and dialer performance.
• Provide hands-on coaching to new hires and current team members through side-by-side support, call monitoring, feedback, and policy reinforcement; train new hires on-site when needed.
• Maintain a positive team atmosphere, motivate staff, and lead by example while also managing a small personal account queue.
• Review and route accounts requiring follow-up, such as broken payment arrangements or returned payments.
• Assist the Supervisor with performance improvement initiatives and handle customer escalations when management is unavailable.

COLLECTION RESPONSIBILITIES:

• Apply exceptional negotiation and collections techniques to bring in payments
• Identify prime collection opportunities
• Provide effective education and service to our customers to minimize the need for vehicle repossession in later delinquency stages
• Utilize negotiation skills to negotiate payment terms and methods with customer, while reducing stalls and obstruction to payment opportunities.
• Ability to thrive in a fast-paced environment.
• Other duties may be assigned, as needed.

REQUIREMENTS:

We value a strong work ethic, attention to detail, and the ability to handle complexity. Here's what you'll need:

• Exceptional customer service skills
• Exceptional listening skills
• Must be able to handle high inbound and outbound calls
• Comfortable with a performance bonus incentive compensation structure
• Ability to talk-and-type at or above 45 words per minute
• Computer literate in the use of email and group chat systems.
• Work-from-home requirements: distraction-free environment, reliable internet bandwidth suitable for internet-based phone calls.

POSITION STRUCTURE AND PERKS:

• Tuesdays and Wednesdays are in-office in Van Nuys, CA. Monday, Thursday, Friday, and the occasional Saturday are work-from-home. Schedule and hybrid design are subject to change depending on business need.
• Casual dress code- we value iniduality and personal preference- wear what fits your lifestyle.
• Well-fed employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Lunch is catered lunches every Tuesday.
• Health matters- We offer top tier medical, dental, vision plans. Free life Insurance and for-purchase supplemental insurance plans are also available.
• 401(k), Employee Assistance Programs.
• Multiple paid time off programs.

WORKING AT LOANMART: Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere, and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.

Title: Unit Administrative Asst - Part Time - Evening

Location: Houston United States

Job Description:

At Houston Methodist, the Unit Administrative Assistant (UAA) position performs key functions that support the interprofessional team in delivering high quality, cost-effective care. This position assists with the process for transfers or transport for procedures and employs effective communication skills in all interactions and promotes excellent customer relations. The UAA position provides prompt and personalized service to all patients, responding to the nurse call system as appropriate, contacting nursing personnel, and follows through with meeting patient needs. This position oversees multiple priorities and uses organizational skills to maintain an orderly environment and maintains competency requirements for computer medical terminology and other job-related functions, while practicing Patient and Family Centered Care in concert with Houston Methodist ICARE values: Integrity, Compassion, Accountability, Respect and Excellence.

Requirements:

PEOPLE ESSENTIAL FUNCTIONS

• Provides prompt and personalized service to all patients. Responds to the nurse call system, contacts nursing personnel as appropriate, and follows through with meeting patient needs. Answers incoming telephone calls for the unit and transfers as appropriate. Facilitates and supports effective throughput with timely communication. Greets patients and visitors to the unit, assisting with directions, information and guidance.
• Communicates in a positive and effective manner to all health care team members and reports pertinent patient care and family data in a comprehensive and unbiased manner. Escalates issues to staff and leadership as needed. Uses time efficiently, consistently offers assistance, and responds positively to requests for assistance from other team members.
• Provides contributions towards improvement of department scores for turnover/retention/employee satisfaction on unit-based scorecard, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Organizes the unit work flow, paperwork as needed, pro-actively problem-solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision. Pull/print daily reports per unit standard, which may include daily shift report, charge nurse reports, handoff reports and/or My Daily Care Plan.
• Coordinates the requests to Facilities Management/Maintenance and Biomed regarding department needs or broken equipment. Rounds through the unit, per unit expectations, to check for environmental or equipment needs, and other assistance that may be needed. Serves as an in-house courier which may include retrieving blood, hand delivering labs, tele boxes, etc.
• Assists with calls to physicians and their office, bed management, transfer services or other floors, coordinating with Operations Administrator as needed. Assists with the process for transfers or transport for procedures. Follows up calls for tests and procedures as directed by the nurse as appropriate. Removes the patient from the system upon discharge or transfer.
• Role models skills, through peer-to-peer accountability, to contribute towards improving department score for patient satisfaction on unit-based scorecard.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Monitors and addresses noise level of unit to improve or impact patient satisfaction. Responds to patient calls promptly.
• Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind.
• Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability. Supports initiatives to prevent conditions such as pressure injuries, patient falls and hospital-acquired infections.

FINANCE ESSENTIAL FUNCTIONS

• Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.
• Monitors and orders supplies to maintain par levels, including all forms needed for the unit, notifying leadership when supplies are reaching a shortage. Uses resources efficiently; does not waste supplies.
• Assists with patient and staffing needs (floats) across the service line or hospital within the scope of their role or validated competencies.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Offers innovative solutions through participation in performance improvement projects and shared governance activities. Follows up on action items as necessary to ensure completion of assignments.
• Identifies and assumes responsibility of own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Completes and updates the inidual development plan (IDP) on an on-going basis. Ensures own career discussions occur with appropriate management.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications:

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Two years of secretarial/office, college/vocational training or patient care
• Prior health care experience and/or medical terminology preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• BLS - Basic Life Support or Instructor (AHA)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
• Ability to operate and troubleshoot equipment (fax, PC, printers, telephones, etc.)
• Highly proficient computer application skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) Yes

ON-CALL*

• Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL

Travel specifications may vary by department

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America's "Best Hospitals." As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation's largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist's primary academic affiliates are among the nation's leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

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Title: Auto Damages Sr Adjuster - General Motors Insurance

Location: United States (Remote)

Why General Motors Insurance? 

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial. 

This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience. 

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers. 

This position will be posted until filled.

As an Auto Damages Sr Adjuster, you will investigate, evaluate, negotiate and adjust moderate to high complexity claims presented by or against our insureds to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. This role is also inclusive of managing and supporting the customer through the damages process for both repairable and total loss claims. You will look for recovery opportunities and pursue them when appropriate. You will work with a great deal of autonomy and make decisions to effectively and efficiently resolve claims. You will recognize life events, understand customer's needs and provide advice to deliver appropriate solutions to the customer. This is a remote position that does not require any travel.  

About the role

• Provide claims service via various channels to policy holders and third-party customers
• Handle moderate to high complexity auto claims
• Acquire and apply advanced knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology
• Support workload surges and/or catastrophe operations as needed

Responsibilities

What makes you a dream candidate?

• You have experience in an inbound phone-intensive, contact center environment using a headset
• You possess knowledge of how to build lasting relationships with internal and external customers and business partners
• You are computer literate in a Windows operation environment and can navigate and work in multiple systems simultaneously
• You have strong written and verbal communication skills
• You are able to implement and adapt to rapid change and be creative, innovative and have a forward-thinking mindset

Qualifications

What makes you a dream candidate?

• You have experience in an inbound phone-intensive, contact center environment using a headset
• You possess knowledge of how to build lasting relationships with internal and external customers and business partners
• You are computer literate in a Windows operation environment and can navigate and work in multiple systems simultaneously
• You have strong written and verbal communication skills
• You are able to implement and adapt to rapid change and be creative, innovative and have a forward-thinking mindset

Experience

• High School Diploma or equivalent required; Bachelor’s Degree in related field preferred
• 3+ years of auto claims experience required
• 3+ years of customer service experience preferred
• 1 year of customer contact experience preferred
• Guidewire ClaimCenter experience strongly preferred

Licenses

• Insurance Adjuster License required
• Insurance Designation (AIC, SCLA, CPCU, etc.) preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays. 

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. 

Compensation: Competitive pay and bonus eligibility 

Work Life Balance: 100% remote 

#LI-remote #LI-CH1 #gmfjobs

The base salary for this role is $61,000 to $116,000.

At GM Financial, we strive for transparency and in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience and education.

This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment. 

Job Identification1402

Job CategoryInsurance

Job ScheduleFull time

Locations 801 Cherry Street, Fort Worth, TX, 76102, US(Remote)

Head of Customer Success

Location: Bethesda United States

Job Description:

Title: Head of Customer Success

Reporting to: Chief Revenue Officer

Location/Travel: This position can be based remotely in the US. ~30% Travel Required

Company Revenue: ~$80M (targeting $250M growth trajectory)

Customer Base: 125+ Health System Clients

Opportunity:

We are seeking a results-driven and customer-obsessed Vice President of Customer Success to lead and scale our enterprise customer success organization. Reporting directly to the Chief Revenue Officer, this executive will be accountable for ensuring our clients realize maximum value from our precision care products and solutions-driving retention, expansion, advocacy, and measurable clinical and operational outcomes.

As our company accelerates from $80M to $250M in revenue, the VP of Customer Success will play a pivotal role in building a world-class, data-driven, and scalable success model that aligns customer satisfaction with company growth objectives.

Internal Application Deadline: Friday, December 5

Responsibilities:

Customer Success Strategy & Leadership

• Define and execute a comprehensive customer success strategy that drives retention, adoption, and expansion across the 125+ health system client base.
• Build and mentor a high-performing organization of account principals.
• Establish a clear operating rhythm and success framework that aligns customer lifecycle management with revenue growth objectives.

Revenue & Retention Impact

• Drive net revenue retention (NRR) and gross retention (GRR) through proactive account management, executive engagement, and measurable customer outcomes.
• Collaborate closely with Sales, Marketing, and Product to identify upsell and cross-sell opportunities based on demonstrated customer ROI.
• Serve as a senior customer advocate, ensuring voice-of-customer feedback shapes roadmap priorities and service delivery.

Operational Excellence

• Develop consistent metrics and dashboards to track customer health, usage, renewal, and NPS across the enterprise customer portfolio.
• Partner with the CRO, Product, and Implementation leaders to optimize customer onboarding, adoption, and renewal processes.
• Leverage AI-driven insights and automation to enhance the customer experience, proactively address risk, and surface new value opportunities.
• Create scalable playbooks for customer engagement across tiers-from high-touch strategic health systems to tech-enabled accounts.

Cross-Functional Collaboration

• Partner with Product Management to translate customer insights into roadmap enhancements that increase adoption and stickiness.
• Work with Implementation teams to ensure smooth go-lives and rapid time-to-value for new deployments.
• Align with Finance to forecast renewals, model churn risk, and track renewal velocity.

Requirements:

Required

• 10+ years of experience in Customer Success, Account Management, or Client Services within SaaS, digital health, or HCIT environments.
• Proven track record of leading enterprise customer success teams at scale-driving retention and growth from $50M+ to $200M+ in ARR.
• Deep understanding of healthcare provider operations, health system buying cycles, and value realization frameworks.
• Data-driven mindset with experience implementing customer success platforms and KPIs that link directly to revenue performance.
• Executive presence and communication skills capable of influencing C-suite stakeholders in large health systems.
• Inspirational leadership style with the ability to build, coach, and retain high-performing teams.

Preferred

• Experience in AI-enabled healthcare solutions or digital engagement platforms.
• Bachelor's degree required; MBA or advanced degree preferred.
• Experience integrating customer success with product-led growth or AI-first SaaS environments is highly desirable.

Attributes of the Ideal Candidate:

• Customer Evangelist: Passionate about measurable customer outcomes and advocacy.
• Builder & Operator: Skilled at designing and scaling teams, systems, and playbooks for rapid growth and cross-sell.
• Strategic Influencer: Able to balance enterprise relationship management with operational rigor.
• Analytical Leader: Driven by data, with a bias toward action and continuous improvement.
• Collaborative Partner: Works cross-functionally to align customer success with revenue acceleration.

About GW RhythmX

GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally.

About SymphonyAI Group

SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at www.saigroup.ai and follow SAIGroup on LinkedIn.

When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a erse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $200,000- $250,000 in base salary plus performance based incentives tied to retention and NRR target . Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.

Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Title: Training Specialist

Location: San Marcos United States

Job Description:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Where you will work: This is a hybrid opportunity! This position will sit in San Marcos, Texas.

A Day in the Life of the Training Specialist:

• Provides remote and onsite direct training of new hires and proficiency training for existing Call Center personnel utilizing various training tools such as verbal instruction, role-play and online modules.
• Provides training for a universal model program consisting of Sales, Billing, Retention and Technical support for voice, video, data and mobile.
• Provide leadership training and direction to supervisory staff as needed.
• Utilize development applications to create dynamic online training modules and learning exercises.
• Develop and modify all training documentation as required.
• Assist in monitoring new inidual's performance vs. expectations.
• Review curriculum gaps to improve learner performance.
• Makes initial evaluation of job performance and works with supervisors to determine best practices.
• Provide supervision of employees during training by tracking attendance, addressing appropriate behavior, and documenting performance and development needs.
• Administers learning schedules, calendar and maintains participant records.
• Participate in the evaluation of test equipment and tools.
• Proactively organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
• Sharing new training ideas with leadership.
• Gauge the effectiveness of training materials through survey, performance review, focus groups or feedback sessions.
• Work closely with CC Leadership team to assess the impact of training courses on staff performance and customer satisfaction.
• Other duties as assigned by management.

What You Bring to the Table:

• Relevant Work Experience: 3 - 4 years training experience preferred.
• Expansive product knowledge of all Astound commercial and residential products preferred.
• Instructional design experience is a plus.
• Basic working knowledge of computers and software specifically Microsoft Office Products such as Word, Excel, PowerPoint.
• Prior experience with Telecommunications Software ICOMS preferred.
• Excellent verbal, written and oral communications skills Organizational skills are a must.
• Must be able to handle multiple projects with varying degrees of complexity and urgency.
• Excellent presentation skills.
• The ability to travel depending on needs of the business, time of year and specific training needs. Duration and locations may vary.

Education and Certifications:

• High School diploma, or equivalent experience, Bachelor's Degree Preferred.
• Certification: Accredited training certifications are a plus.

Work-from-Home Requirements:

• Dedicated, private room in your home that is quiet during work hours.
• Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
• Astound will provide all computer equipment.
• Your desktop work surface must have room for 2 PC monitors.
• In the event of disruptions resulting in a poor Internet connection or in-home disruption, you will be required to work from the office. Employees must live within a 60 mile commuting distance from the San Marcos, TX office.
• You will be required to sign a written form to acknowledge these work-from-home requirements.
• You must have a personal cell phone to install a security application.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• Benefits listed above are for regular full-time position

Base Salary: The base salary range in Texas for this position is $49,000 - $74,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Diverse Workforce / EEO:

Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a erse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Title: Treasury Customer Service Representative 6-E8

Salary

$21.91 - $30.19 Hourly

Location 

Dimondale, MI

Job Type

Permanent Full Time

Remote Employment

Remote Optional

Job Number

2701-26-13-3

Department

Treasury

Bargaining Unit

UNITED AUTO WORKERS (UAW)

Job Description:

This position serves as the primary customer contact in a service center environment of the Collection Services Bureau (CSB) utilizing knowledge base and case management tools to assist customers. This employee interacts with taxpayers/debtors and their authorized representatives via telephone technologies and written correspondence, including handling inquiries from customers and/or contracted private collection partners. In accordance with established contact center standards, this position aids in the resolution of delinquent tax and state agency debts and the overall collection process. This position utilizes collection systems to answer customer inquiries regarding departmental policies, procedures, and some points of law and to update and retrieve account information regarding delinquent tax and state agency debt accounts. Further, this employee processes work queues generated by collection systems.

Required Education and Experience

Education

Experience

Treasury Customer Service Representative 6

Treasury Customer Service Representative 7

Treasury Customer Service Representative E8

Additional Requirements and Information

Please attach a cover letter and detailed resume to your application.  (Failure to do so may result in your application being screened out.)  

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.

Remote Work.  This position is eligible for remote work up to five days per week, however selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work will be required. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.

CRM Marketing Specialist

Location: Nashville United States

Job Description:

Job Category: Marketing

Requisition Number: CRMMA002057

• Full-Time
• Hybrid
• Nashville, TN 37219, USA

Job Details

Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking an experienced CRM Marketing Specialist to join our team in Nashville, Tennessee.                                                                                                                          

Summary

TransCore is a global leader in tolling and traffic management technology. We are dedicated to partnering with transportation agencies around the world to deliver innovative solutions that help the traveling public move around more efficiently. To help ensure our customers derive maximum value from our products and services to reach their desired outcomes, we are seeking a CRM Marketing Specialist who shares our commitment to building lasting customer relationships.

Position Overview

The CRM Marketing Specialist will be responsible for implementing and managing TransCore’s CRM system to ensure data integrity, user adoption, and actionable insights. This role will also be integral in facilitating TransCore’s customer success program and will work closely with cross-functional teams, including executive/regional management, marketing, and operations teams, to derive customer relationship insights, enhance client satisfaction, and drive business outcomes. Preference will be given to candidates with experience managing customer relationships within the public sector.

Work arrangement: This is a hybrid role requiring two to three days on-site per week.  

Essential duties and key responsibilities: Include the following. Other duties may be assigned.

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. 

• Lead implementation and administration of HubSpot CRM to keep stakeholders apprised of client relationships status, inidual needs, key personnel, current and upcoming projects, and assorted metrics
• Configure, customize, and maintain CRM workflows, dashboards, and integrations
• Ensure accurate data entry and integrity across all customer records
• Partner with internal and external stakeholders to develop and deliver CRM training and drive CRM adoption
• Generate reports and analytics to support leadership decision-making and business development
• Monitor customer health metrics and develop strategies to proactively address risks
• Design and implement customer success programs to improve retention and satisfaction
• Partner with stakeholders to execute ongoing customer engagement initiatives, including the annual client engagement survey, annual customer meeting, and trade events
• Establish a customer success calendar to more effectively manage customer touchpoints and stakeholders
• Work with operations stakeholders to develop inidual action plans to improve client relationships and more effectively manage and communicate with customers
• Partner with marketing and communications stakeholders to develop a client outreach program and supporting marketing materials (i.e., client email communications, product bulletins, case studies, white papers, newsletter, etc.)
• Travel may be required up to 25 percent of the time.

Required Skills & Experience: 

• Bachelor's or master’s degree in business administration, Marketing, Communications, or a similar field.
• Minimum of 3-5 years of experience in client relationship management.
• Proven experience with implementing and maintaining CRM platforms (HubSpot preferred).
• Proficiency with Microsoft 365 Office Suite.
• Strong understanding of customer success principles and best practices.
• Demonstrated success working on customer engagement initiatives and improving customer satisfaction through proactive engagement.
• Excellent analytical and reporting skills.
• Excellent oral and written communication skills, including the ability to craft and deliver high-value messaging to team members and clients.
• Skilled at engaging with internal and external stakeholders at all organizational levels.
• Ability to engage with internal and external stakeholders across organizational levels and function as part of an interdisciplinary team.
• Ability to analyze problems, determine root cause, and identify and implement solutions.
• Ability to influence others and move a team toward a common vision or goal.
• Ability to present ideas in a variety of ways depending upon audience and context.
• Strong active listening skills and interpersonal skills.
• Strong presentation skills
• Able and willing to travel for business up to 25 percent of the time.

Desired Skills 

• Familiarity with Tolling, Intelligent Transportation Systems (ITS), or Civil Engineering Industry.
• CRM Certification (s).

Physical Demands/Work Environment 

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee may occasionally lift and/or move up to 15 pounds. The noise level in the work environment is usually moderate. 

 TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.

Morpho Labs is looking to hire a Customer Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in Americas or APAC.

Title: Event & Engagement Specialist

Location: Wayne United States

Job Description:

Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

Job Purpose

As part of the Castrol Americas PU Customer Excellence & Operations team, this role will be responsible to drive the strategic planning, coordination, and execution of both internal and external events, conferences, trainings, town halls, and regional sales conferences fostering a culture of engagement and collaboration within the organization while also enhancing the company's brand and customer relationships through memorable event experiences.

This role will owe the event and engagement yearly planning, appropriate management of vendors, selection of site locations, follow all P2P protocols, and ensure leverage cost effectiveness in delivering the objectives.

Key Accountabilities

• Develop and deliver the regional annual Event & Engagement plan to increase awareness, understanding, and engagement with the company's initiatives.
• Inventory all PU events and engagements taking place to determine potential efficiencies, ownership of management, assurance of meeting requirements, and cost effectiveness
• Develop event and engagement process flows, owners, DOA, etc.
• Lead the large regional events & engagements for Sales conferences, business conferences, town halls, key people engagement, workshops, distributor forums, to coordinate, plan, and organize all facets in collaboration with team members and local leadership
• Negotiate with vendors, supervise budget vs. actual expenditures across all levels, and optimize resources to deliver high-quality events within financial constraints.
• Ensure all HSSE and risk assessment requirements are met for each event
• Engage with other PU's on standard process sharing
• Conduct post event survey's, lessons learned, and identify improvements for future events
• Support, develop, and implement engagement plan & content to broaden our reach on select content across Americas
• Connect members and leadership, fostering a community of engagement and collaboration.
• Chip in to the development of operational procedures (OMS) and work instructions, enabling team members to successfully execute internal and external events.

Summary Decision Rights

• Recommend

Job Holder Requirements

Education

• University undergraduate degree

Experience

• Experience in developing and accomplishing comprehensive event strategies and content that align with organizational goals and brand messaging.
• Detailed oriented, entreprenuarial attitude, organized, accountable.
• A track record of successful budget management, including the creation of event budgets, negotiation with vendors, and cost optimization.
• Proven track record to engage customers across various levels, including internal teams and external partners, to ensure event objectives are met.
• Strong background in details and engaging erse audiences.
• Demonstrated project management skills, with experience in managing multiple event projects simultaneously, ensuring timely and successful execution.
• Ability to work collaboratively with Global, cross functional and various collaborators.
• Passion for building engaging communities and fostering sustainability.A track record of success in measuring and improving the customer journey, experience and business performance
• Experience with problem resolution and evidence of track record of continous improvement

Skills & Competencies

• Highly capable to quickly identify issues, articulate solutions, and solve complex problems
• Ability to build strong relationships and connect at all levels of a global organization
• Possess resilience, tenacity, and the aim to see things to the end
• Strategic Planning: Ability to develop comprehensive event strategies
• Budget Management: Proficiency in leading finances, including budget creation
• Vendor negotiation and cost optimization to ensure event success within financial parameters.
• Stakeholder Engagement: Skilled in building and maintaining relationships with internal and external stakeholders to ensure event objectives are met.
• Communication: Excellent verbal and written communication skills to effectively convey event details and engage erse audiences.
• Project Management: Strong organizational skills with the ability to lead multiple projects simultaneously, ensuring timely and successful execution of events.
• Brings innovative and creative thinking to foster ideas in generating solutions
• Excellent interpersonal, communication & influencing skills and promotes an environment of ersity, equity & inclusion