Title: Hotel Booking Coordinator-Hybrid

Location: Orlando, FL United States

Job Category: Sales & Marketing

Requisition Number: HOTEL019885

• Full-Time

Job Description:

Holiday Inn Club Vacations is searching for iniduals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for iniduals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We're looking for people like this to join our friendly, engaged, professional team.

POSITION DESCRIPTION:

This position is critical to delivering outstanding customer service and operational excellence for both internal and external partners. The specialist will expertly manage reservation requests and cancellations through various communication channels, including phone calls, emails, and internal submissions. This role also encompasses vital administrative support functions to ensure seamless operations and enhance the overall guest experience.

ESSENTIAL DUTIES AND TASKS (up to five):

• Efficiently Process Reservations: Handle reservation requests and cancellations promptly and accurately, ensuring a smooth experience for guests
• Resolve Booking Issues: Address and resolve electronic booking failures efficiently to minimize disruptions and enhance customer satisfaction.
• Relationship Management: Build and maintain strong relationships with internal and external business partners through effective and proactive communication.
• Provide Tailored Solutions: Deliver innovative booking inventory solutions to partners, contributing to overall business success.
• Expert Platform Navigation: Navigate and utilize multiple booking platforms (e.g., GDS, booking links, TSW/NEXT) with proficiency to optimize operations.
• Email Management: Oversee and manage multiple email inboxes effectively, ensuring timely responses and resolution of inquiries.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED equivalent; higher education preferred

CERTIFICATES, LICENSES, REGISTRATIONS

• N/A

QUALIFICATIONS

• Minimum of 2 years in a call center environment, preferably within the hospitality or timeshare industry.
• Exceptional written and verbal communication skills.
• Strong familiarity with timeshare and hospitality operations, enhancing service delivery.
• Availability to work evenings and weekends as required by business needs.
• Basic data entry proficiency and knowledge of Microsoft Office Suite.
• Strong organizational skills with the ability to manage multiple priorities under time constraints.
• Proven ability to collaborate professionally with vendors, hotel groups, and company leadership.
• Committed to maintaining a high level of professionalism and diligence in all interactions.
• Ability to handle difficult situations and resolve conflicts calmly and professionally.
• Proven ability to prioritize tasks and manage time efficiently in a high-volume environment.
• Experience collaborating in team settings to achieve common goals and improve processes.
• Willingness to learn new systems and processes quickly and adjust to changing business needs.

PHYSICAL DEMANDS:

• Must be able to stand, walk, sit, climb stairs, and talk for extended periods of time. Be able to lift 10 lbs.

WORKING CONDITIONS:

• The incumbent in this position spends most of the time in an air-conditioned office. Incumbent must be flexible to adapt to immediate changing situations and environments based on staff and guests needs. Or in a virtual environment where it is the team members responsibility to ensure reliable internet connection.

WORK SCHEDULE/HOURS:

• SHIFT: 10:00am-6:30pm Off Sunday/Monday (Wednesdays/Thursdays, in office day) - Must be flexible as needed for business operations.

RATE OF PAY: $16.87 hourly

Title: Marketing Administrative Specialist

Location: Tustin United States

Job Description:

OVERVIEW

The Marketing Admin Specialist functions as a coordinator for Marketing, engaging with Compliance, Finance/Accounting, Legal, modality business units, and the Market Insights and Analytics team, ensuring efficient management of the administrative aspects of marketing projects. The incumbent serves as a resource to Marketing leaders to support connectivity between business objectives and the tasks that must be managed to achieve outcomes.

RESPONSIBILITIES

This is a remote position located in the USA. The eligible candidate will reside in the USA.

• Monitors and documents transactions for the Marketing department's ad and promo budget, including facilitating processes to support forecasting and closing reports.
• Create and coordinate the distribution/collection of communications, including timelines, project related documents, data reviews, and calendar maintenance as it relates to the overall marketing department's goals and objectives with the purpose of streamlining team operations.
• Independently handles assigned projects, routine reports, and administrative responsibilities in a timely and efficient manner.
• Coordinates the preparatory aspects of budget meetings, forecasting and closing exercises.
• Offers executive-level support to the VP of Marketing and the Marketing Team, ensuring the management of time-sensitive and confidential matters while addressing project requirements and efficiently resolving issues
• Provide administrative support for events, webinars, or promotional activities, ensuring all logistics are in place.
• Assist in the coordination of marketing campaigns, including tracking progress, maintaining timelines, and communicating updates.
• Work with vendors and contractors to obtain quotes, process invoices, and ensure timely delivery of services or materials. (Pinnacle exhibits, Freeman logistics, applied radiology pub med, AuntMinnie forums, IMV data market research).
• Assist in building sales kits with menus, brochures, and guides to support sales.
• Process daily accounting including reconciliation of payable accounts, tracking and managing inventory.

QUALIFICATIONS

• Strong command of MS Office Suite products with advanced knowledge of Outlook, Excel, PowerPoint and Word
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to participate in project related meetings and identify appropriate action items or tasks that should be captured and monitored
• Ability to navigate multiple departments to identify resources to assist in completing work tasks
• Familiarity with financial processes, such as budgeting and forecasting
• Ability to effectively apply interpersonal skills to establish and maintain effective working relationships with others
• Ability to communicate effectively both written and verbally in order to exchange and/or provide information to staff and others
• Pay Information: Min $49,300 to Max $79,300 (DOE)

#LI-LP

#LI-Remote

About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a erse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

Music Streaming Platform Customer Service Expert

Company Description:

Company Description: We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of ersity of thought, experience and background. We celebrate our ersity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Job Description:

As a Support Superstar, you’ll be the voice behind the music, ensuring top-tier support for users. Your key responsibilities will include:

•  Assisting users via email and web messaging with their inquiries and concerns
•  Resolving account and payment issues smoothly and efficiently
•  Answering “How to” and FAQ questions with clarity and confidence
•  Troubleshooting and fine-tuning the Music Streaming Platform experience for our customers

What You’ll Get:

•  Work from home flexibility
•  Competitive salary package
•  Additional health & life insurance
•  21 days of paid annual leave
•  Food vouchers & employee discounts
•  Career growth opportunities within Sutherland
•  Ongoing training & learning programs
•  Rewards & recognition programs

Why Join Us?

•  24/7 psychological support program
•  Multisport card (partially covered)
•  Fun corporate events, wellness initiatives & team buildings
•  Corporate social responsibility activities
•  Exposure to global business expertise

What We’re Looking For:

•  Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience
•  Availability to work flexible shifts, including weekends
•  Previous customer service experience – a plus, but not a dealbreaker
•  Excellent communication skills – as smooth as a jazz saxophone solo
•  A positive, problem-solving attitude – even on the toughest tracks

Title: Customer Success Advisor

- AMER

Location: Denver United States

Job Description:

Job Requisition ID #

25WD93455

Position Overview:

As a Customer Success Advisor, you'll support customers by helping them realize more value from their Autodesk solutions. Your strong understanding of customer needs and proactive approach will allow you to create positive experiences across the customer journey.

Our Customer Success team is a collaborative, driven, global organization devoted to providing excellent experiences for our customers. We're dedicated to helping our customers succeed with their Autodesk solutions so that they achieve their goals, and we earn their loyalty. As a team member, you'll be encouraged to contribute ideas and shape our customer success practices.

This will be a hybrid position in our Denver office.

Responsibilities:

• Proactively engage with customers based on triggered risk signals

• Establish strategies to increase customer product usage and value

• Identify and assist at-risk accounts to ensure customer success

• Collaborate with Sales, Renewals, Channel Partners, Support, and Services to support customer needs

• Deliver a high-quality experience that strengthens customer satisfaction and loyalty

• Identify opportunities to expand customer relationships through valuable interactions

Minimum Qualifications:

• 1-3 years in Customer Success, Account Management, or a related customer-facing role

• Ability to work independently and contribute to team goals

• Experience with cross-functional collaboration with internal and external stakeholders

• Familiarity with Salesforce or similar CRM systems

• Basic understanding of SaaS, cloud-based software, or subscription business models

• An interest in Autodesk customer industries (AEC, MFG, M&E)

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $49,100 and $79,420. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a erse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/ersity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Title: Associate Clinical Specialist

, West

Location: Warsaw United States

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

MedTech Sales

Job Sub Function:

Inside Sales -- MedTech (No Commission)

Job Category:

Professional

All Job Posting Locations:

Remote (US), Warsaw, Indiana, United States of America

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for an Associate VELYS Clinical Specialist, West to join the VELYS Clinical Experience, Marketing Operations Team. This is a field-based role available in the United States however the ideal candidate will be based on the West Coast.

Position Overview:

The Associate VELYS Clinical Specialist will report directly to the Manager of VELYS Clinical Experience, Marketing Operations.

Responsibilities:

• Execute with excellence a deep clinical knowledge of the VELYS suite of digital surgery products including Orthopedic Robot, navigation hardware and software, connected patient and provider insights software. In addition to the DePuy Synthes Total Joint Reconstruction implant portfolio
• Facilitate customer experiences, creating comfort and confidence with the utilization of VELYS Robotic-Assisted Solution and navigation systems for orthopedic surgeons, OR staff, and field sales force during the launch of VELYS technology into their surgical practice.
• Collaborate with JNJ cross functional partners to drive adoption and utilization.
• Provide clinical surgical support for VELYS robotic-assisted solution and navigation surgical cases as necessary focusing on assigned territory with occasional nationwide travel.
• Support the VELYS Robotic Assisted Solution product portfolio and marketing at society events.
• Partner with sales, professional and commercial education to establish and achieve annual goals

Leadership:

• Lead and manage change by demonstrating Credo-based leadership behaviors.
• Effectively influence employees at all levels of the organization
• Build strong relationships and credibility with surgeons and Key Opinion Leaders through external engagements.
• Navigate and succeed in a matrixed organization by fostering collaboration, demonstrating an enterprise mindset, and driving results without direct authority.
• Contribute effectively to cross-functional projects, ensuring alignment and achievement of key goals.
• Uphold the highest standards of professionalism, ethics and compliance, and actively support our compliance program-related initiatives, programs, trainings, and activities.
• Ensure full adherence to all applicable laws and regulations relating to DePuy's business activities and Policies and Procedures of the Health Care Compliance Program and Johnson and Johnson Business Code of Conduct.

Qualifications:

Required:

• BA/BS or 3 years of joint arthroplasty experience
• Highly self-motivated with strong organizational skills.
• Independently manage time and priorities effectively
• Maintain company compliance with Johnson & Johnson Credo
• Interest in Medical Devices, Software, Hospital IT and Video Technology
• Open to and enthusiastic about traveling up to 75%.
• Exceptional written and verbal communication skills
• Skilled in delivering impactful presentations.

Preferred:

• In-depth knowledge of anatomy and robotic arthroplasty
• Strong clinical experience preferred in an OR environment
• Extensive hands-on clinical experience with robotic surgery
• Previous experience in portfolio management or marketing for joint reconstruction and trauma

Primary Location: Washington, Oregon, Idaho, California, Utah, Nevada, Montana, or Colorado.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and iniduals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an inidual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is $79,000 to $127,650.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for inidual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an inidual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

• Vacation - up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
• Holiday pay, including Floating Holidays - up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

On October 14, 2025, Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

It is anticipated following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by Orthopaedics employment processes, programs, policies, and benefit plans. Details of any planned changes would be provided to you by Orthopaedics at an appropriate time and subject to any necessary consultation processes

#LI-MK2

#LI-Remote

Required Skills:

Preferred Skills:

Arthroplasty, Communication, Customer Centricity, Customer Experience Management, Problem Solving, Product Knowledge, Sales Platforms, Solutions Selling, Total Joint Arthroplasty

Title: Customer Service Representative

Location: Carmel United States

Job Description:

Work Flexibility: Remote

Schedule -

• Monday - Friday 8:30 - 5:00 EST

• Overtime as business needs

What you will do -

• Provide phone support for inquiries from sales and healthcare professionals

• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships

• Process all work in accordance with relevant working practices and standard operating procedures

• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology

• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment

• Provide support beyond standard hours as needed if call volume and/or workload require additional time

• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales

• Additional responsibilities may include, but are not limited to : Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing, prepare product or service reports by collecting and analyzing customer information, coordinate sequence and release of back orders according to stock availability, maintain customer pricing in ERP system, including entering contracts as required, implement and support Quality initiatives throughout branch, implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes, implement procedures to manage inventory shelf life and expiry records, and support and participate in the branch cycle counting process.

What you need -

Required -

• 2+ years of experience

• High school diploma or equivalent

• Ability to work flexible hours, as needed to support the business needs, including weekend(s), evening(s) and some holidays

Preferred -

• Bachelor's degree

• SAP and GHX

$20.08 - $25.28 per hour plus bonus eligible + benefits. Inidual pay is based on skills, experience, and other relevant factors.

Posted: December 2, 2025

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

DSHS ESA Child Support Enforcement Officer 3 - Lead Worker 

Salary $5,137.00 - $6,906.00 Monthly

Location  Pierce County – Tacoma, WA

Job Type Full Time - Permanent

Job Number 2025-08437

Department Dept. of Social and Health Services

Division ESA

Job Description:

Do you enjoy helping others, sharing your knowledge, and making sure tasks are completed thoroughly and thoughtfully with care and consistency? Do you have experience in child support and want to mentor others in collection best practices? The Division of Child Support is looking to welcome a Support Enforcement Officer 3 to serve as a lead worker in their Tacoma office. In this position, you'll be a go-to resource, a mentor, and a trusted leader.

As a lead worker, you'll support families across Washington state by helping make sure children receive the financial and medical support they need to grow and thrive. You'll also serve as a key resource for your team-training others, answering questions, reviewing work, and act on the behalf of the supervisor when needed.

This is a hybrid position requiring 1 day per week in the office. 

See why people like you choose careers at DSHS:

Pierce County employees are eligible to receive an Orca Card for transportation needs.

Some of what you will do: 

• Train staff in all aspects of child support collections and enforcement.
• Review work and explain child support laws and procedures in ways that are clear and practical.
• Audit work and processes to ensure we're meeting both state and federal guidelines.
• Make critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions.
• Establish Administrative Child Support Orders by researching and locating income information. 
• Analyze, interpret, and apply State, Tribal, Federal, and International laws pertaining to paternity. 
• Maintain technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team.
• Negotiate debt repayment terms.
• Calculate complex financial and medical child support obligations and arrearages.
• Assist with developing and implementing training plans and performance management plans.
• Assist walk-in customers.
• Act on behalf of the supervisor in their absence.

Who should apply?

Two years of college level coursework*,  

AND 

Four years* of experience related to child support enforcement and/or debt collection, including two years of experience as a Support Enforcement Officer.  

• Note: Equivalent education and/or experience may be substitute year for year.

Additional knowledge, skills and abilities we are looking for:

• Understanding of laws and regulations: Knowledge of State statutes and Federal regulations, court decisions, paternity proceedings, accounting and collection practices, legal rights, and remedies in support enforcement.
• Customer service: You listen actively, speak respectfully, and support clients in often challenging situations.
• Team leadership: You're confident mentoring others and helping them grow in their roles.
• Collection experience: You have experience with enforcement practices, interpreting financial records, and tracking payments.
• Time management: You juggle competing tasks and deadlines without letting the details slip.
• Investigative skills: You know how to gather information from various sources to make informed decisions.
• Adaptability: You stay steady and responsive in a fast-changing policy and workload environment.
• Technical skills: You are comfortable using case management systems like the Support Enforcement Management System.
• Independence: You work well on your own, make sound decisions, and stay focused on priorities.
• Conflict resolution skills: To calmly and respectfully de-escalate difficult or emotionally charged interactions.
• Strong communication skills: Able to clearly explain complex legal and financial information to iniduals from erse backgrounds.

Interested? 

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ iniduals, immigrants and refugees, and families building financial security.  

Questions? Please contact the assigned DSHS recruiter by email and quote job number 08437.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing.

 E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Hybrid- Associate Technical Support Analyst

Locations Atlanta, GA

Full time

Hybrid

Overview of Position

• Starting Pay: $18/hr.
• This role follows a Hybrid Model, which will require going into the
• Atlanta office: 260 Interstate N Cir SE, Atlanta, GA 30339

What makes us different?

• Your medical benefits begin on your first day
• We provide excellent compensation and retirement programs
• We deliver exceptional paid time off
• We provide tuition reimbursement available after 6 months

What will be my duties and responsibilities in this job? 

• Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
• Troubleshoot, diagnose, and resolve complex issues across a wide array of PC’s, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices.
• Provide excellent customer service and ownership of technical support issues.
• Work well in a high energy, dynamic, and collaborative environment.
• Provide appropriate responses and expectations in a timely and efficient manner.
• Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.
• Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.

What are the requirements needed for this position? 

• 6 months experience with customer service, troubleshooting, analytical, and problem-solving.
• Strong experience and working knowledge in one or more of the following technical specialty areas:
  • PC Support: MS Windows, MS Office, Apple OS X, home and small business networking/Wi-Fi, printers, card readers, projectors, etc..
  • Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets.
  • Smart Devices: voice assistants, smart lights, smart TV’s, wearable technologies and other automation systems.
• High school diploma or GED (post-secondary education preferred).
• Must be able to type 30-40 WPM.

What other skills/experience would be helpful to have? 

• Bachelor’s degree preferred, Associates degree a plus.
• 1 year of experience in technical support role.
• Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.
• Experience working within a support organization providing phone/chat/email based support to customers.
• Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.
• Excellent verbal and written communication and interpersonal skills.
• Experience in writing technical documentation for inclusion in a Knowledge Base.
• Experience with providing training and coaching, either to customers or to internal colleagues.
• Able to collaborate, interact, cooperate and motivate across job functions and teams.
• Bilingual (Spanish and English) both written and verbal

This is a Full-time job.  Assurant's hours of operation are 24/7, 365 days per year. The 40-hour work week schedule would be within the hours of operation and may be subject to change based on business needs. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule.  Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.

Pay Range:

$18.65 - $33.81

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Company Overview

Equal Opportunity Statement

Job Scam Alert

MuleSoft Senior Success Architect

Locations

• Georgia - Atlanta
• Illinois - Chicago
• New York - New York
• Washington - Seattle
• Texas - Dallas
• Indiana - Indianapolis
• California - San Francisco
• Texas - Austin

Full time

Hybrid

Job Category Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Salesforce, we are dedicated to fostering a erse and inclusive workplace where iniduals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of erse candidates greatly contribute to the success of our teams. As a MuleSoft Senior Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration and API best practices. 

Responsibilities:

• Become a MuleSoft subject-matter expert for the broader Success Architect organization, including related enterprise architecture concepts, governance and cross-cloud solutions.

• Engage with Signature Success customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to MuleSoft.

• Develop delivery and discovery assets aligned with the SA engagement catalog, tailored to the unique needs and opportunities of MuleSoft customers.

• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

Impact of the Role:

As a MuleSoft Senior Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your technical expertise and business acumen will directly influence the technical architecture, performance optimization, and solution design strategies for our Signature Success customers, driving success and business outcomes with MuleSoft's powerful analytics capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Teamwork:

Collaboration is at the core of our success, and as a MuleSoft Senior Success Architect, you will have the opportunity to work closely with erse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Basic Requirements:

• A broad perspective on API and integration patterns, use cases, technologies, and trends.

• Significant experience as a prior MuleSoft practitioner, with hands-on experience in large scaled integration deployments.

• A recognized and certified MuleSoft expert and broad technologist, with a deep understanding of the Anypoint Platform including its capabilities, limitations, design, and roadmap.

• Expert domain knowledge in Performance, Scaling, DevOps and Containerization including working knowledge of Kubernetes.

• Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the MuleSoft platform and supporting applications.

• Demonstrated ability to analyze, design, and optimize business processes using technology and integration, with a focus on guiding customers through optimization and migration.

• Ability to serve as a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance.

• Ability to advise and mentor erse teams using influence and adaptive communication strategies.

• Comfortable multitasking across parallel work streams, juggling different roles and priorities in each.

• A strong willingness and comfort in ing into new situations, learning about new technologies quickly, and debating different approaches and points of view.

• Excellent written, presentation and overall communication skills.

• Proactive and self-starting attitude with the ability to manage tasks independently.

Preferred Requirements:

• Familiarity with micro-services, cloud architecture and considerations for on-prem vs Hybrid vs Cloud platforms.

• Experience supporting/troubleshooting scaling and performance issues related to integration across distributed systems is advantageous.

• Demonstrated thought leadership through publications, public speaking and others.

• Past experiences leading enterprise wide initiatives, giving you an understanding of the challenges accomplishing widespread organizational change and the hindsight to address them.

• Experience in a customer-facing, sales-aligned role such as a professional services consultant/architect, solutions architect or in a customer success role is a plus.

Join our dynamic team and contribute to our inclusive and erse work environment. We embrace ersity and are committed to creating equal opportunities for all applicants. At Salesforce, we value the unique perspectives and skills that iniduals from erse backgrounds bring to the table. If you are passionate about data analytics, technical leadership, driving customer success, and making a positive impact through collaboration, we invite you to apply for the MuleSoft Senior Success Architect position. Help us shape the future of our Success Architect offering for MuleSoft while making a significant impact on our erse and inclusive workplace.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $177,600 to $244,200.

For Washington-based roles, the base salary hiring range for this position is $162,600 to $223,700.

For California-based roles, the base salary hiring range for this position is $177,600 to $244,200.

For Illinois based roles, the base salary hiring range for this position is $162,600 to $223,700.

Title: Care Manager (Remote)

Location: Baltimore, MD, United States

Campus: MD-Baltimore-Canton Crossing

Career Band: BDB

Status: Full-Time

Hybrid

Job Description:

Resp & Qualifications

MD-DC-Northern VA

PURPOSE:

Under minimal supervision, the Care Manager researches and analyzes a member's medical and behavioral health needs and healthcare cost drivers. The Care Manager works closely with members and the interdisciplinary care team to ensure members have an effective plan of care and positive member experience that leads to optimal health and cost-effective outcomes. This position will support the Federal Employee Program line of business. We are looking for an experienced professional to work remotely from within the greater Baltimore/Washington DC metropolitan areas. The incumbent will be expected to come into a CareFirst location periodically for meetings, training and/or other business related activities.

ESSENTIAL FUNCTIONS:

• Identifies members with acute/complex medical and/or behavioral health conditions. Engages onsite and/or telephonically with member, family and providers to develop a comprehensive plan of care to address the members needs at various stages along the care continuum. Identifies relevant CareFirst and community resources and facilitates program, network, and community referrals.
• Collaborates with member and the interdisciplinary care team to develop a comprehensive plan of care to identify key strategic interventions to address member?s medical, behavioral and/or social determinant of health needs. Engage members and providers to review and clarify treatment plans ensuring alignment with medical benefits and policies to facilitate care between settings. Monitors, evaluates, and updates plan of care over time focused on member's stabilization and ability to self-manage. Ensures member data is documented according to CareFirst application protocol and regulatory standards.

QUALIFICATIONS:

Education Level: High School Diploma or GED

Licenses/Certifications:

• RN - Registered Nurse - State Licensure And/or Compact State Licensure RN- Registered Nurse in MD, VA or Washington, DC Upon Hire Required
• Accredited Case Manager (ACM): Must have CCM/ACM or other RN Board Certified certification in case management. Incumbents not certified at the time of hire must have two years of case management experience and meet requirements to take CCM or ACM exam and successfully achieve the certification within the first year of employment upon hire preferred or
• CCM - Certified Case Manager: Must have CCM/ACM or other RN Board Certified certification in case management. Incumbents not certified at the time of hire must have two years of case management experience and meet requirements to take CCM or ACM exam and successfully achieve the certification within the first year of employment upon hire preferred.

Experience: 5 years clinically related experience working in Care Management, Discharge Coordination, Home Health, Utilization Review, Disease Management or other direct patient care experience.

Preferred Qualifications:

• Bachelor's degree in nursing
• CCM/ACM or other RN Board Certified certification in case management.
• Must have CCM/ACM or other RN Board Certified certification in case management. Incumbents not certified at the time of hire must have two years of case management experience and meet requirements to take CCM or ACM exam and successfully achieve the certification within the first year of employment.
• Previous experience working with a Healthcare payor organization.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of clinical standards of care and disease processes.
• Ability to produce accurate and comprehensive work products with minimal direction.
• Ability to triage immediate member health and safety risks.
• Basic understanding of the strategic and financial goals of a health care system or payor organization, as well as health plan or health insurance operations (e.g. networks, eligibility, benefits).
• Excellent verbal and written communication skills, along with the telephonic and keyboarding skills necessary to assess, coordinate and document services for members.
• Knowledgeable of available community resources and programs.
• Proficient in the use of web-based technology and Microsoft Office applications such as Word, Excel and PowerPoint.
• Ability to provide excellent internal and external customer service.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $72,216 - $143,429

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an inidual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

PPO Care Management

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Recovery Specialist Associate

Locations

• KY-LOUISVILLE, 3195 TERRA CROSSINGS BLVD STE 203-204 & 300
• WI-Waukesha, N17W24222 Riverwood Dr., Ste 300

Full time

Hybrid

Position Title:

Recovery Specialist Associate

Job Description:

Recovery Specialist Associate

Location: Hybrid1: This role requires associates be in the office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance.  This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.  Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Shift: Monday- Friday 10:30am - 7:00pm EST

A proud member of the Elevance Health family of companies, Carelon Subrogation, formerly Meridian Resource Company, is a health care cost containment company offering subrogation recovery services.

The Recovery Specialist Associate is responsible for identifying, tracking, and reconciling overpayments made to providers and ensuring that recovery is made and reported under general supervision. Performs all authorized duties in the processing of overpayments allocated to the assigned market consistent with all applicable company and departmental policies.

How you will make an impact:

• Effectively support the Subrogation Recovery Operations team.
• Provides exceptional service to member, providers, group administrators and attorneys who are providing information on, or seeking information about third party/worker’s compensation subrogation files.
• Identifies, reviews, sets up or closes health insurance subrogation claims via phone, fax, email or mail.  For open cases, collects, records and verifies member information, pertinent accident details, attorney information and third-party liability information.  Records detailed and accurate file notes obtained from calls or written correspondence.
• Manage high-volume intake calls and correspondence inventory effectively.
• Determine membership eligibility using various job aids and membership systems. 
• Responds to calls, letters, faxes and emails from policyholders, agents, vendors and/or providers
• Show initiative and resourcefulness in solving problems and meeting customer needs.
• Develop relationships with other business units and service partners whose assistance, cooperation and support may be needed.
• Adheres to company and department policies and procedures as well as HIPAA regulations.
• Performs other duties as requested or assigned.

Minimum Requirements:

• Requires H.S. diploma or GED preferred, a minimum 2 years of claims or data entry experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Prior call center experience strongly preferred.
• Medical claims processing experience preferred.
• Proficiency with Microsoft Office products (Outlook, MS Teams, Excel, PowerPoint and Word) and software programs preferred.
• Excellent communications skills both oral and written preferred.
• Prior health care experience preferred.
• Strong problem-solving skills preferred.

Job Level:

Non-Management Non-Exempt

Workshift:

Job Family:

AFA > Financial Operations

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Clinical Specialist – RN, Memphis

Location: Memphis, TN, USA (Field-Based)

Overview

Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.

Job Description Summary

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to manufacturing and marketing—to find transformative solutions that turn dreams into possibilities.

The Clinical Specialist executes the Medication Delivery Solutions value-added clinical business strategy. The role implements clinical programs and initiatives that differentiate the MDS product portfolio through improved clinical outcomes and process enhancements. Expertise and clinical credentials enhance the credibility of recommendations and strengthen customer support. The Clinical Specialist actively engages in conversion management, product implementation, and training of Medication Delivery Solutions products.

The Clinical Specialist reports directly to the Clinical Manager.

Responsibilities

• Manage responsibilities within the allotted Travel & Expense budget.

• Provide monthly updates to the Clinical Manager on regional training activities and support provided in the region.

• Facilitate customer training classes to support conversion or retention opportunities for key customers.

• Collaborate with the Regional Team to clinically support customer engagements from pre-sale through post-conversion.

• Develop strong working relationships with end-users while providing product in-servicing and clinical education.

• Provide routine follow-up support to customers at end-user locations as needed.

• Conduct regional training for contractual nursing support as needed.

• Collaborate with the Clinical Manager and Regional Business Manager to optimize scheduling and activities for maximum results.

• Conduct Vascular Access Management assessment programs to support both Vascular Care and Vascular Access sales organizations.

Requirements

• Registered Nurse with a Bachelor's degree required (BSN preferred).

• Minimum 5 years general nursing experience, with 3 years of ultrasound-guided vascular access device placement experience (PICC & midline).

• Good relationship development skills.

• Strong verbal and written communication skills.

• Proven training skills to conduct educational courses.

• Persuasive and credible; able to influence without authority.

• Strong understanding of infusion therapy, vascular access, and key disease states served by MDS products.

• Ability to travel up to 70% of the time.

Workplace Notes

BD prioritizes on-site collaboration for most roles, but remote or field-based roles have different arrangements, as indicated in the posting. This Clinical Specialist role is field-based, meaning:

• Home is your primary work location

• Travel to customer sites is frequent

• No routine days in a BD office

Benefits (Highlights)

• Annual Bonus

• Potential discretionary LTI bonus

• Vehicle mileage reimbursement

• Phone reimbursement

• Medical, dental, vision

• HSA and FSA accounts

• Life and AD&D insurance

• Short-term & long-term disability

• Multiple wellness programs (anxiety management, sleep support, diabetes management, etc.)

• 401(k) with match

• Deferred compensation

• 529 college savings plan

• Financial counseling and daily pay

• PTO, state-required leaves, parental leave

• Backup childcare & eldercare

• Tuition reimbursement

• Legal plan, pet insurance, discounts, and more

Primary Work Location

USA NJ – Franklin Lakes

Title: Services Engagement Manager - Quality Cloud

Location: Philadelphia United States

Job Description:

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Services Engagement Manager (SEM) is responsible for setting our Quality Cloud customers up for success and representing the entire value proposition and effort behind a Quality Cloud Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

With a passion for Software Implementation and expertise in Life Sciences Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.

This is a remote, full-time permanent role with Veeva. It is customer-facing, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs
• Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services
• Set Customer and internal stakeholder expectations correctly with a focus on long-term success
• Provide awareness and alignment with the partner ecosystem
• Position Managed Services support, training, and other solutions that may be needed for a successful customer experience
• Travel estimate: Less than 25%

Requirements

• Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space
• Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver
• Proven track record of contributing to and meeting or exceeding team sales quotas
• Strong written and verbal communication skills, executive-level presence, and experience in facilitation
• Manage negotiations with a wide range of stakeholders including executive-level
• 5+ years of experience delivering consulting services, including involvement in selling services
• Ability to travel up to 25% of the time

Nice to Have

• Experience with Cloud-based solution deployment
• Background includes exposure to compliance and validation standards in the Life Sciences industry
• Proven success selling services

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $85,000 - $170,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each inidual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_[email protected].

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

×

What sets us apart

• Public Benefit Corporation
• Work Anywhere
• Veeva Giving
• Corporate Citizenship
• Employees are Shareholders
• Non-Competes

Public Benefit Corporation

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

Veeva's public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

Work Anywhere

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Read More →

Veeva Giving

At Veeva, we believe in giving back. Veeva's support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the inidual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don't dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Corporate Citizenship

Veeva's core values - do the right thing, customer success, employee success, and speed - guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As iniduals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

Read More →

Employees are Shareholders

Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company's growth.

Non-Competes

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee's fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

Read More →

News and recognition

Veeva in Top 100 Most Reliable Companies

Fastest-Growing Company for 5 Years, Future 50 for 2 Years

New York's Noncompete Bill Is A 'Big Domino To Fall'-And The Broadest Ban Yet-In A Growing Movement Against Them

Veeva's Peter Gassner Combine's Today's Execution with Tomorrow's Vision

Grow, contribute and be recognized

"Veeva's engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work."

• Jacob Marcus

VP, Engineering

"I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster."

• Shilpa Chandermohan

Software Engineer

"As a software engineer at Veeva, I'm proud to be doing meaningful work building clinical trial software that will benefit so many people."

• Durward Denham

Software Engineer

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Title: Export Customer Service Analyst

Location: Shepherdsville United States

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Shepherdsville, Kentucky, United States of America, Somerset, New Jersey, United States of America, Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Apply today for this exciting opportunity to be part of our growing team!

Remote work options may be considered on a case-by-case basis and if approved by the Company.

The Export Analyst will be primarily responsible for ensuring that all international affiliate orders are processed accurately, compliantly and efficiently in accordance with all J&J SOPs, specific country shipping requirements and all Government Laws and Regulations. In addition, the Export Analyst will be responsible for integrating and/or streamlining the Export processes to best leverage J&J resources.

Key Responsibilities:

• Understand and optimize Export processes to improve lead times and efficiencies. Implement automation and digital improvements where possible.

• Advise management of changing needs of customer base and recommend process changes to accommodate customer requirements.

• Responsible for providing processes, troubleshooting, and solutions to Sr. Coordinators on Export team as it relates to system capabilities, processes, and affiliate management.

• Ensure adherence to all policies, procedures, regulations, and quality compliance (FDA, DEA, J&J QA standards) to be ready for internal and external audits

• Export Analyst will lead projects to support system upgrades, new product launches, new country launches, recalls, acquisition, and esture activities as appropriate.

• Lead and support implementation of projects, ensuring clear and timely communication on status to business partners.

• Partner with Supply Chain, E2E Global Production Planning, Transportation, Operations, Controlled Substance Compliance, RD&S, etc. to resolve issues, complaints and/or adhoc inquiries.

• Investigate and research to resolve issues, present the data and effectively communicate action plan and resolution to affiliates and leadership, as the need arises.

• Develop deep knowledge of Export processes, country policies, metrics, and regulatory standards.

• Drive digital analytics to create and customize Export lead time metrics dashboard.

• Write and maintain SOPs in Tru-Vault to ensure all Export processes are clearly documented, standardized, and trained.

• Export Analyst will act as lead trainer for new resources and others as appropriate

Qualifications

Education:

• Minimum of a Bachelor's/University or equivalent degree is required

Experience and Skills:

Required:

• A minimum 3 years of working experience

• The ability to handle ambiguity within the J&J NA Deliver and Supply Chain enterprise

• Advanced order management systems knowledge

• Prior project work experience

• Analytical and/or Lean Thinking background

• Ability to work with iniduals from different cultures and backgrounds

• Demonstrates an understanding of the supported franchises and business processes needed to achieve results.

• Understands relevant products and applies this knowledge to day-to-day responsibilities

• Customer-centric background

• Ability to build professional relationships across functions and sites, both internally and externally, to achieve shared goals

• Experience analyzing problems, issues, and situations.

• Ability to communicate expertly and effectively through multiple channels (i.e., phone, email, and other business correspondence)

• Ability to effectively present information and respond to questions from peers and supervisors / managers

Preferred:

• Knowledge and experience in import/export

Other:

• Ability to work non-standard hours due to Global affiliate business needs

• Ability to travel up to 10% of the time; international and domestic

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.\]

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

• United States - Requisition Number: R-045234

• Canada - Requisition Number: R-047403

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and iniduals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an inidual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Behavior, Customer Centricity, Customer Intelligence, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Analysis, Execution Focus, Issue Escalation, Mentorship, Order Processing, Service Excellence, Service Request Management

Title: Experience Management Scientist - CX Center of Excellence

Location: Provo, UT, United States

Hybrid

Job Description:

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

XM Scientist - CX Center of Excellence

Why We Have This Role

The CX Center of Excellence (CoE) is seeking an experienced XM Scientist to serve as a critical catalyst for delivering on our CX vision and strategy. This role bridges the gap between customer insights and business action, working across the organization to ensure we're listening to and understanding the needs, perceptions, and expectations of our customers and partners. You'll design forward-thinking journey-centric programs that support business needs while maturing our CX efforts in innovative yet practical ways. Your expertise will directly translate customer insights into business recommendations and execution plans that improve experiences and drive loyalty.

How You'll Find Success

• Consultative Partnership: You build strong relationships with stakeholders and quickly understand their needs. You are able to provide strong direction without direct authority.
• Strategic Translation: You excel at converting complex customer insights into compelling business cases and actionable recommendations that drive change.
• Expert Facilitation: You run effective workshops with stakeholders and are a capable group facilitator and presenter who helps teams make key project decisions.
• Change Leadership: You bring a proven track record of driving positive organizational change (process and culture) in complex environments.
• CX Expertise: You deeply understand and can teach CX methods to non-experts, with strong analytical skills to interpret data and report insights in engaging ways.
• Adaptive Problem-Solver: You possess well-developed negotiation and problem-solving skills and can work both independently and collaboratively.

How You'll Grow

• Be a key member of a team strategically positioned to drive systemic business change and growth
• Work with senior leadership across the organization to drive an improved customer experience with high visibility and influence
• Expand your skillset by becoming familiar with our CDP, workflow automation tools, and the Qualtrics XM platform
• Contribute to setting standards, maturing and evolving CX practices at a global scale

Things You'll Do

• Works with journey teams to apply your expertise across program assessment, survey design, closed-loop design, data analysis, financial linkage reporting (in partnership with data analysts), change management and journey mapping
• Help internal teams take action on CX data by translating customer insights into business recommendations, building business cases for change, and developing execution plans
• Identify opportunities to improve and mature the organization's approaches to customer listening, working with business stakeholders to collect and interpret data and insights
• Define and manage CX projects and activities with cross-functional teams, applying CX best practices, identifying risks and issues, and providing timely communications to stakeholders
• Work with CX CoE's Engagement Managers to optimize the use of the Qualtrics platform to enable CX impact
• Contribute to creating and evolving CX operational standards, processes, and policies to scale and optimize the impact of the CX CoE

What We're Looking For On Your Resume

• Experience: At least 8 years of CX program design and management experience as either an in-house CX practitioner or as a consultant. Experience working in a global, enterprise B2B CX program is a plus.
• CX Competencies: Expertise in key experience management competencies including collecting experience and operational data, establishing mechanisms to prioritize and drive improvements, tracking CX efforts against business objectives, activating employees for change, and creating differentiated experiences.
• Research & Analysis: Strong understanding of research methodology, survey design, and data collection practices. Strong analytical skills with ability to analyze, interpret, and visually report insights in compelling ways.
• Facilitation Skills: Strong experience running workshops with stakeholders. Capable group facilitator and presenter.
• Relationship Building: Consultative relationship builder who can quickly understand stakeholders' needs and requirements.
• Leadership: Well-developed negotiation and problem-solving skills with ability to provide direction without direct authority. Proven track record driving positive organizational change in complex environments.
• Platform Knowledge: Experience using and deploying Qualtrics XM platform to drive CX outcomes.
• Education & Certifications: Advanced degree in a research or business-centric field is a plus.

What You Should Know About This Team

• Dynamic Team with Big Vision: Join a passionate, growing team at Qualtrics where each member plays a vital role in shaping our direction and impact, providing meaningful opportunities for professional growth within a fast-paced environment.
• Driving Customer-Centric Innovation: As part of the CX CoE team, you'll help the business create best-in-class customer experiences by leveraging "X" (experience) and "O" (operational) data insights to influence change that results in tangible business impact.
• High Visibility and Influence: This role offers exceptional visibility throughout the organization. You'll present recommendations directly to senior leadership, positioning you as a key contributor to the company's strategic direction.
• Global Collaboration: Collaborate with a erse team across departmental boundaries and global markets to infuse customer insights into every function across the business.

Our Team's Favorite Perks and Benefits

• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and parental leave policies.
• Learning and development programs to support your professional growth.
• Flexible hybrid work model to balance collaboration with remote work.
• Employee resource groups and ersity & inclusion initiatives fostering belonging.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.

Qualtrics is committed to inclusion of all qualified iniduals. Reasonable accommodations are available-please let your recruiter know if needed.

Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on upcoming events, behind-the-scenes stories, interview tips, hot jobs, and more. No spam-promise! You'll hear from us twice a month max with fresh, tailored info-so stay connected as you explore your best role and company fit.

Title: Customer Service Representative

Location: United States

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where iniduality is noticed and valued every day.

Remote Customer Service Representative

$14.00 HR

We are currently NOT hiring in the following geographies, including but not limited to:

AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA.

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

• Work From Home

• Full Time Employment (40 hours/week)

• Must have flexibility to work any of our 8-hour shift schedules during our business hours.

• Business Hours: Monday - Sunday, 24/7

• Competitive Pay: $14.00 starting on day one

• Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying.

• Shift differential: $1.50 per hour for hours between 6PM- 6AM

• Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)

• Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).

• Career Growth: Opportunities to advance your career in a supportive, innovative environment.

• Benefits: Comprehensive benefit options and a great work environment that values your success.

What You'll Do:

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

What We're Looking For:

• A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period.
• An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner.
• A calm and composed professional who can navigate challenging conversations with empathy and efficiency.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies.
• A focused multitasker who thrives in a structured, high-volume call center environment.

Required Qualifications:

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• Compliance with camera requirements for meetings and training.
• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
• Working knowledge of computers and Windows applications.

Preferred Qualifications:

• 1+ years of previous call center experience

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Title: Patient Access Central Unit Representative 

Location: Brentwood United States

Job Description:

Description

Schedule: 8:30am-5pm Eastern Time with Rotating Weekend Work Required

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a PTAC Central Unit Rep Insurance Notification today with Parallon.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a PTAC Central Unit Rep Insurance Notification. We care for our community! Just last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

Seeking a Patient Access Central Unit Representative who will be responsible for timely and accurate processes associated with some or all of the following:

• Pre-registration
• Insurance Verification
• Pre-Certification
• Insurance Notification

We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you. We want you to apply today!

What will you do in this role:

• Perform pre-registration and insurance verification within 3-5 days prior to date of service for both inpatient and outpatient services.
• Follow scripted benefits verification pre-certification format in Meditech custom benefits screen and record benefits and pre-certification information.
• Perform electronic insurance eligibility confirmation when applicable and document results.
• Complete Medicare Secondary Payor Questionnaire as applicable for retention in imaging system (i.e OnBase).
• Calculate patient cost share and be prepared to collect via phone or make payment arrangement.
• Contact patient via phone to confirm or obtain missing demographic information, quote/collect patient cost share, and instruct patient on where to present at time of appointment.
• Receive and record payments from patient services scheduled.
• Utilize appropriate communication system to facilitate communication with hospital gatekeeper.
• Contact physician to resolve issue regarding prior authorization or referral forms.
• Perform insurance verification and pre-certification follow up for prior day's walk in admissions/registrations and account status changes by assigned facility.

What qualifications you will need:

• High school diploma or GED preferred
• 1 year of related experience required

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the inidual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PTAC Central Unit Rep Insurance Notification opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Title: RN Clinical Reviewer

Location:  United States

Full-Time

Remote within the United States

Job Description:

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate iniduals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities

Acentra Health is looking for a RN Clinical Reviewer to join our growing team.

Job Summary:

The purpose of this position is to utilize clinical expertise to review medical records against appropriate criteria in conjunction with contract requirements.

• This position is remote within the United States and will operate during regular business hours of 9:00am-5:30pm Eastern Time with some flexibility for Central time.

Responsibilities:

• Assures accuracy and timeliness of all applicable review type cases within contract requirements.
• Assesses, evaluates, and addresses daily workload and queues; adjusts work schedules daily to meet the workload demands of the department.
• In collaboration with Supervisor, responsible for quality monitoring activities.
• Maintains current knowledge base related to review processes and clinical practices.
• Functions as providers' liaison for customer service issues and problem resolution.
• Performs all applicable review types as workload indicates.
• Fosters positive and professional relationships with internal and external customers.
• Attends training and scheduled meetings for current/updated information.
• Cross trains to provide flexible workforce to meet client/customer needs.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Qualifications

Required Qualifications

• Active and unrestricted RN license
• Associate's degree (bachelor's preferred) or professional nursing diploma program from an accredited nursing school, college, or university
• Knowledge of medical records, medical terminology, and disease processes
• Strong clinical assessment and critical thinking skills
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience working remotely
• Experience working for an Independent Review Organization (IRO)
• Knowledge of URAC accreditation

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

Pay Range

USD $28.37 - USD $39.19 /Hr.

Outreach Specialist

Job Description:

The Outreach Specialist is responsible for serving as the initial and main point of Field contact between the Company and current and potential members.

How will you make an impact:

Minimum Requirements:

Preferred Skills, Capabilities and Qualifications:

Job Level:

Workshift:

Job Family:

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

How We Work

Administrative Coordinator, Telecommunication (Drop Bury)

Minneapolis, MN • Drop Bury

Job Type

Full-time

Description

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We have an exciting opportunity for an Administrative Coordinator to join our Drop Bury team.  In this role you will assist the drop bury teams with requesting utility locates, dispatching and answer calls from technicians in the field and assist with administrative duties such as data entry and reporting. The ideal inidual would be a conceptual thinker with a strong attention to detail and superb organizational and time management skills. 

**This position can be worked from your home office**

Why TAK?

• Full Time: Sun - Sat (40 hrs per week between 8am - 7:30pm)
• Must be able to work one weekend day (Sat or Sun) - will have off 1 day during the week
• Paid Weekly
• Compensation: $18 - $22 per hour, DOE
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

• Manage calls and support to assist in driving positive field productivity
• Key and maintain accurate customer service history and service call records
• Assist daily with requesting utility locates as needed
• Access, input and manage data in CSG, WFX, and ACSR, Penguin Data
• Close work orders using proper solution and clear codes
• Ad hoc reporting as requested
• Support administrative functions of the office
• Dispatch service requests to available technicians; act as liaison between technician and customer service team members
• Strive to provide the best customer experience every day
• Other duties as assigned

Requirements

• Manage calls and support to assist in driving positive field productivity
• Key and maintain accurate customer service history and service call records
• Assist daily with requesting utility locates as needed
• Access, input and manage data in CSG, WFX, and ACSR, Penguin Data
• Close work orders using proper solution and clear codes
• Ad hoc reporting as requested
• Support administrative functions of the office
• Dispatch service requests to available technicians; act as liaison between technician and customer service team members
• Strive to provide the best customer experience every day
• Other duties as assigned
• Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Salary Description

$18 - $22 hourly, DOE

Administrative Coordinator, Telecommunication (Drop Bury)

Memphis, TN • Drop Bury

Job Type

Full-time

Description

We have an exciting opportunity for an Administrative Coordinator to join our Drop Bury team. In this role you will assist the drop bury teams with requesting utility locates, dispatching and answer calls from technicians in the field and assist with administrative duties such as data entry and reporting. The ideal inidual would be a conceptual thinker with a strong attention to detail and superb organizational and time management skills. 

**This position can be worked from your home office**

Why TAK?

• Full Time: Sun - Sat (40 hours per week between 8am-7:30pm)
• Must be able to work one weekend day a week (Sat or Sun) - will have off one week day
• Paid Weekly
• Compensation: $18 - $22 per hour, DOE
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

• Manage calls and support to assist in driving positive field productivity
• Key and maintain accurate customer service history and service call records
• Assist daily with requesting utility locates as needed
• Access, input and manage data in CSG, WFX, and ACSR, Penguin Data
• Close work orders using proper solution and clear codes
• Ad hoc reporting as requested
• Support administrative functions of the office
• Dispatch service requests to available technicians; act as liaison between technician and customer service team members
• Strive to provide the best customer experience every day
• Other duties as assigned

Requirements

• Manage calls and support to assist in driving positive field productivity
• Key and maintain accurate customer service history and service call records
• Assist daily with requesting utility locates as needed
• Access, input and manage data in CSG, WFX, and ACSR, Penguin Data
• Close work orders using proper solution and clear codes
• Ad hoc reporting as requested
• Support administrative functions of the office
• Dispatch service requests to available technicians; act as liaison between technician and customer service team members
• Strive to provide the best customer experience every day
• Other duties as assigned
• Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Salary Description

$18 - $22 hourly, DOE

Title: Patient Support Medical Biller/Claims Processing Representative (Home-Based)

Location:

• Dallas, TX
• Phoenix, AZ
• Houston, TX
• San Antonio, TX
• Salt Lake City, UT

time type Full time

Job Description:

Patient Support Medical Claims Processing ​Representative

Contract Remote Role – Location (Open to Remote US)

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.  Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them.  We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients.  A significant part of our business is providing patient support programs on the behalf of our customers.  With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products.  With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS ision has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contact Patient Support Medical Claims Processing Representative to join our team.  In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Patient Support Call Center Representative is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected.  This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Job Responsibilities:

• Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected
• Exceptional organizational skills are required
• May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts available: 8:00am - 5:00pm EST or, 9:00am - 6:00pm EST or, 10:00am - 7:00pm ET or, 11:00am - 8:00pm EST) under moderate supervision

Minimum Education & Experience:

• High School Diploma or equivalent
• Experience in claim processing required
• Medical Billing Certification required
• Coding Certification required
• Ability to interpret Explanation of Benefits (EOB)
• HIPPA certified
• Customer Service Experience preferred
• Pharmacy Technician experience preferred
• Bi-lingual (English/Spanish) preferred

The pay range for this role is $23.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.

IQVIA is an Equal Opportunity Employer. We cultivate a erse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.  This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

#LI-CES

#LI-REMOTE

#LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Title: Host Product Coordinator

Location: QVC - West Chester - Studio Park

Job Description:

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Host Product Coordinator supports QVC and HSN, and play a pivotal role in orchestrating the seamless flow of product samples and supporting the dynamic On-Camera Talent Team. Reporting to our Manager of On-Camera Talent, you'll work directly with our program hosts, ensuring they have everything needed to deliver engaging, high-quality presentations. Your work will directly impact the quality and excitement of our live broadcasts, making sure our hosts are always ready to shine.

Where You'll Work

This role is hybrid and will require you to be onsite at our West Chester, PA location several days per week. Relocation assistance is not available for this role.

What You'll Do

• Champion the Host Sample Process:
  • Curate and manage the journey of product samples from vendors and buying teams to our talented hosts, ensuring every detail is handled with care and precision.
  • Uphold the highest standards of Ethics and Compliance, safeguarding the integrity of our process at every step.
  • Oversee inidual workstreams for both QVC and HSN, ensuring each channel's unique needs are met.
• Elevate On-Camera Talent Experiences:
  • Lend your expertise to the Guest Excellence Certification process, stepping in during peak times or to provide vacation coverage, ensuring our standards of excellence never falter.
  • Partner with the team to coordinate and execute unforgettable Host and Guest auditions, from product selection to scheduling and behind-the-scenes support.

What You'll Bring

• A passion for organization, detail, and process improvement
• A collaborative spirit and strong communication skills, thriving in a team that values inclusivity and high performance.
• A commitment to ethical standards and compliance.
• Experience in project coordination, event planning, or talent support is valued.
• Advanced skills using Excel and Air Table
• 1+ years working experience in a customer service or broadcast-oriented related industry
• HS Diploma or equivalent business work experience

#LI-Hybrid

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Title: Legal Solutions Director

Location: Lehi, Utah, United States; Remote - US

Job Description:

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them [email protected] so our team members can review.

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, erse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.

Other recent awards include:

• Two-time winner (2024, 2023) National Top Workplaces

• Two-time winner (2024, 2023) Top Workplace innovation

• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune

• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine

• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility

• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits

• 2024 Cultural Excellence

• 2024 Technology Industry 

• 2023 Top Workplace Leadership

• 2023 Top Workplace Purpose & Values

• 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

Your opportunity for impact:

As a Legal Solutions Director at NetDocuments, you will play a critical role in the development, sale and adoption of our newest AI technology. You need to have extensive experience with the practice of law and with law firms, playing a critical role in creating solutions to ensure customer success of our latest products.

What your contributions will be:

• Establish yourself as a trusted expert who bridges legal practice knowledge with generative AI technology powered by NetDocuments. You’ll work side-by-side with customers, spanning law firms to in-house legal teams to public sector customers such as the USAO, to ideate on and build solutions that drive AI adoption.

• Partner with the product team ondesigning and testingnew solutions, aligning them with customer needs and using client feedback to enhance existing products and inform future development.

• Represent NetDocuments at legal conferences and industry events, delivering thought-leadership presentations and demonstrations that showcase how our AI solutions address critical challenges for legal professionals. 

• For prospective customers, lead customized product demonstrations aligned with the needs of specific law firm practice groups and corporate legal departments, and other legal professionals. By asking insightful questions, you’ll identify opportunities where NetDocuments can provide value and highlight features most relevant to each customer's use cases. 

• Engage directly with legal professionals at current and prospective customers to uncover workflow challenges and clearly communicate how NetDocuments’ AI solutions can solve them. 

• Collaborate with the marketing team to create compelling content tailored to legal professionals, drawing on practice-area insights and client profiles to maximize impact. 

• Partner with the product team on new solution introductions, aligning them with customer needs and using client feedback to enhance existing products and inform future development. 

• Serve as the “Voice of the Customer,” sharing legal practice perspectives that refine sales strategies and influence product direction. 

• Conduct in-depth research and competitive analysis to support strategic decision-making. 

• Other duties as assigned.

Required Education and Experience: 

• JD or Equivalent Legal Qualification with a minimum 3 years of recent legal practice experience at a law firm.

• Transactional experience in M&A, Capital Markets, Banking & Finance, or similar practices considered a plus, but not necessary.  

• Analytical and Technical Acumen: Track record of working with technology to deliver improved legal results. Software development experience a plus. 

• BigLaw experienceor experience at an AmLaw 100 firm preferred.

• Exceptional Executive Engagement Skills: Proven ability to establish strong relationships with key decision-makers, enhancing credibility across all levels of an organization. 

• Strong Presentation Abilities: Skilled in delivering compelling presentations and demonstrations tailored specifically to legal and executive audiences. 

• Comprehensive Understanding of Legal Processes: Proficient in navigating legal procedures and adept at addressing the challenges commonly faced by legal professionals. 

• Passionate about AI and Legal Innovation: Enthusiastic about exploring and leveraging AI technologies to positively impact the legal industry. 

• Sales or Customer-Facing Experience: Experience in law firm business development or client management is advantageous, showcasing a client-centric approach and business acumen.

Benefits:

• 90% healthcare premiums company covered

• HSA company contribution

• 401K match at 4% with immediate vesting

• Flexible PTO (typically 3 to 4 weeks a year)

• 10 paid holidays

• Monthly contributions for wellness

• Access to LinkedIn Learning with monthly dedicated time to explore

Compensation Transparency:

The annual compensation range for this position is: $260,000 - $270,000 plus bonus

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Inidual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

#LI-HYBRID

#LI-REMOTE

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, inidual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes ersity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Title: Practice Success Specialist - Account Manager

Location: Remote - OR PTZ

Job Description:

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, our teams, much like our customers, are represented through erse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and erse workplace.

We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria. That said, even if you don’t meet 100% of the job requirements but feel you would be a good fit for the role, we still encourage you to apply!

WHO WE ARE LOOKING FOR

Practice Success Specialist - Account Manager

The Practice Success Specialist - Account Manager is responsible for driving growth within Vetsource Partner Practices and advancing Vetsource initiatives. You will seek new opportunities within current accounts by contacting and nurturing relationships with veterinary practices in your territory. Our Practice Success Specialists - Account Managers are responsible for selling industry leading veterinarian solutions targeting veterinary practices while focusing on the adoption and utilization of platform services. 

This is a full-time, remote position.

WHAT YOU’LL DO

• Advance initiatives within our current customer base of Veterinary hospitals. This includes:

  • Increased revenue generation for the practices and Vetsource.

  • Deep discovery, education, influence, and upselling.

  • Strategizing with the practices to help them overcome obstacles.

• Execute against a deadline and achieve quotas.

• Foster long-term, trust-based relationships within your customer base through consistent and recurring contact with customer base via video conference, phone call, sales video, and email.

• Identify client needs and position the Vetsource solution to help practices achieve our mutual goals.

WHAT YOU BRING

• Associate’s degree or equivalent experience/training.

• At least 2 years of experience in sales, account management, customer service, or other relatable experience.

• Hands-on experience with multiple sales techniques, including virtual sales.

• Track record of achieving sales quotas.

• Experience with CRM software (e.g. Salesforce).

• Understanding of sales performance metrics.

WORKING CONDITIONS

• Reliable internet access is required.

• Sitting/standing at a desk working on a computer for long periods of time.

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!

For Canadian based associates these specific benefits are not included*

OUR VALUES

In addition to the benefits listed above, all associates are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $22.89 - $29.00 (per hour) + $15,000 variable compensation target

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. The background check will only be initiated after a conditional offer of employment has been made and will be subject to an inidualized assessment, as required by law. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email [email protected], or if you have general questions relating to this process.  No agencies please. We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com

Title: Customer Service Representative- MUST RESIDE IN OHIO

Location: USA - Remote OH

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!

Systems & Methods, Inc. (SMI)

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits iniduals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Position Overview

The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; record any abusive and/or extraordinary calls, and be responsible for other duties as assigned.

Requirements/Skills

•Must maintain a general understanding of policies and procedures

Key points:

• This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home!
• This is a permanent work-from-home position.
• We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us.
• Paid Time Off (PTO) accrual on your first day!
• Referral Program and internal promotion opportunities.

SMI will provide the equipment for this position. However, equipment will be required to be returned upon separation.

In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following:

• Quiet and distraction-free place in your home to work at a desk/table.
• Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots)
• Smartphone with Android OS or iPhone for user authentication

Perks:

• Paid Training
• $$$ Bi-annual bonuses to employees who qualify$$$
• Health Club Reimbursements
• Career Growth Opportunities
• Exciting, fun, and supportive work environment
• Coworkers who feel like family!!!

***This is a work-from-home position. You will be required to complete some hours in-office***

Highlights:

The hours are from 8am-5:00 PM, Monday through Friday, some overtime required

$40/month technology assistance/reimbursement

You must reside in the state of OHIO.

SMI offers employees great insurance, a 401(K) plan, HSA/Flexible Spending Account, paid holidays/paid time off, and profit-sharing. 

To learn more about the SMI Culture, please visit our website: https://www.smi-inc.com/family/culture

We are an Equal Opportunity Employer. We are a Drug-Free Workplace.

Title: Pharmacy Resolution Specialist

Location: Remote-FL

Job Description:

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a ersified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

* Remote based position anywhere in the United States, must be available to work Monday - Friday; 10:30 a.m. 7:00 p.m. EST.

Position Purpose: The Pharmacy Resolution Specialist receives and responds to calls from members, provider/physician's offices, and pharmacies. This role makes outbound calls and enters pharmacy overrides into systems based on approved guidelines and approvals provided from clinical pharmacists.

• Takes member/prescriber/pharmacist inquiry calls for benefit questions including prior authorization requests
• Offers options including submission of a prior authorization request
• Thoroughly researches issues and takes appropriate action to resolve them using the appropriate reference material within turnaround time requirements and quality standards
• Logs, tracks, resolves, and responds to all assigned inquiries and complaints while meeting all regulatory, CMS, and Centene Corporate guidelines in which special care is required to enhance Centene relationships, while meeting and exceeding all performance standards
• Maintains expert knowledge on all pharmacy benefits and formularies, including CMS regulations as they pertain to this position
• Responsible for knowing and interpreting pharmacy and medical benefits
• Answers and conducts inbound and outbound calls with members and provider offices to provide resolution to claims (i.e.: additional information requests and medication determination updates)
• Actively involved in the initiation and providing status for prior authorization/coverage determination, appeal / redetermination phone calls
• Responsible for ensuring outstanding attention to detail
• Identify root cause issues to ensure enterprise solutions and communicate findings as needed to ensure first call resolution
• Assists with special projects as assigned
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: High School Diploma / GED and 1 year of Job Specific call center/customer service.

Pay Range: $15.58 - $26.73 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an inidual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to ersity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Title: Financial Counselor - BH Patient Access

Location: Main Campus, Columbus, OH

Job Description:

Overview

Full Time Mon - Fri 8:30 AM to 5 PM

Hybrid - WFH after 90 days in office training, then 1 in office day a month

Job Description Summary:

Provides counseling to inpatients and outpatients for financial responsibility. Serves as the primary contact for patients and families regarding financial assistance, and insurance coverage eligibility. Partners with the managed care group to determine advanced verification of insurance, pre-certification, and benefit determination.

Job Description:

Essential Functions:

• Interviews patients and/or family members to secure information concerning insurance coverage, eligibility, and qualification for various financial assistance programs.
• Meets with patients/families on the unit to obtain information that was not collected during the admission process and completes registration items, (i.e. insurance cards, prescription cards, correct demographic information etc.).
• Assesses the patient’s need for financial assistance during the admission process or at a time prior to the patients discharge.
• Determines patient eligibility for charity care for inpatient/outpatient level of care. Completes the charity application in accordance with NCH charity care policies. Forwards applications to Patient Accounts for final review and approval.
• Completes notes in the EPIC system on all discussions, events and outcomes.
• Responds to all inquiries regarding patient accounts and financial assistance policies.
• Maintains effective communication and cooperative working relationships with other departments, staff, patients and visitors.

Education Requirement:

High school graduate, required.

Associates degree preferred.

(not specified)

(not specified)

Excellent customer service and communication skills.

Ability to work and problem solve with minimal supervision.

Analytical and decision-making skills with a strong attention to detail required.

Ability to understand and retain complex and quickly changing information.

Knowledge of the impact of managed care trends on hospital operations.

Familiar with medical terminology.

Able to function as a team member responsible for staffing operational hours.

Ability to adapt to change positively in workflow and process.

Keyboarding/typing/data entry skills.

Two years’ experience in registration, collections, customer service, billing or related medical field, preferred.

Familiarity with government, commercial and third-party billing, preferred.

Physical Requirements:

OCCASIONALLY: Chemicals/Medications, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Lifting / Carrying: 0-10 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking

FREQUENTLY: Bend/twist

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements performed but not listed above:

Ability to multi-task within a stressful environment.

"The above list of duties is intended to describe the general nature and level of work performed by iniduals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the iniduals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Title: Regional Accommodation Coordinator

Location: Remote/Nationwide, USA

Full time

Job Description

Kaplan International Languages: Mission Statement and Core Values 

Kaplan helps iniduals achieve their educational and career goals. We build futures one success story at a time. Our core values of Integrity, Knowledge, Results, Support and Opportunity define our company culture and provide the framework for what we deliver to our customers and employees each day. We succeed when our students succeed. All Kaplan isions, including Kaplan International Languages, share the same Mission and Values as our parent company, Kaplan, Inc. 

Location 

The post is remote but may require occasional attendance at other sites within the USA or Canada.  

Reports 

This position reports to the Regional Director of Accommodation 

Objective 

The Regional Accommodation Coordinator is part of the team responsible for managing the accommodation resources and services available to students throughout the North America region.  The Regional Accommodation Coordinator will be responsible for designated portfolio of schools and will provide cover for other schools, along some general administration duties. Your collaboration with our portfolio of schools, a wide array of accommodation providers, and head office teams will be essential in evaluating and meeting the accommodation requirements of students. 

Duties and Tasks (It is understood that all duties& tasks described herein are performed under the direction of the Regional Director of Accommodations and all decisions and authority are made under the Regional Director’s direction.)

Accommodation Management 

• Manage and develop the provision of quality homestay and residential accommodation in the U.S. and/or Canada 
• Advise the North America Director of Accommodation of any issues pertaining to residences, including concerns regarding quality or the number of committed beds 
• Monitor the overall accommodation portfolio on an ongoing basis to maximize both occupancy and availability 
• Ensure regional homestay capacity meets demand by generating leads, utilizing referral programs and maintaining a strong relationship with current and past hosts. 
• Onboard new hosts into the program; ensure all documentation is collected, correct and stored properly 
• Manage a small network of local homestay visitors in each market, ensuring all homestay hosts are visited and compliant with Kaplan’s standards 
• To work with the North America Director of Accommodation and relevant schools to coordinate accommodation planning and logistics for groups

Pre-Arrival Administration 

• Place students in high-standard homestay and residential accommodation in multiple locations across the US and Canada 
• Distribute accommodation confirmations a minimum of 2 weeks prior to arrival 
• Oversee airport transfer services and coordination with accommodation providers 
• Communicate with vendors, customer service teams, schools and the accommodations team regarding issues and changes prior to arrival. 
• Understand the needs of students and make the correct placements with housing options

On-Call Duties 

• Participate in the 24-hour regional emergency phone on a recurring basis, answering after-hours calls from students facing a range of issues, from minor logistical challenges like finding an arrival transfer to more serious welfare-related concerns 
• Follow up on emergency calls, liaising with the school teams and customer care as necessary to ensure a positive outcome for the student 
• Supply correct documentation weekly for the emergency phone holder, such as arrival and departure lists, emergency homestay accommodation provisions and airport transfer information across multiple locations

Customer Service 

• Always provide exceptional customer service to both internal and external customers in a remote capacity 
• Provide quick responses to inquiries with solutions while balancing the interests of multiple parties, keeping accurate records of those concerns and how they were resolved 
• Ensure that the information flow from the central accommodation department is rapid, accurate and of a consistently high quality 
• Reply to all emails with 24 hours and all Teams messages within 1 hour 
• Liaise with the school teams on all matters pertaining to regional student accommodation, including but not limited to student complaints, safeguarding/welfare concerns, group bookings 
• Be fully aware of all internal measures of quality and satisfaction and review these for multiple school locations with the aim of ensuring all students have the best possible Kaplan Experience

Compliance 

• Assist in the management of regular accommodation inspections 
• Ensure all regional homestay host documentation is recorded and up-to-date while in line with accreditation criteria 
• Ensure all health and safety questionnaires are completed and stored properly 
• Be familiar with all relevant ACCET/Languages Canada/Kaplan Inc. inspection criteria relevant to the department  
• Participate in accreditation meetings with inspectors as needed 
• Have good working knowledge and understanding of procedural documents and KI Languages policies 
• Remain compliant with all data protection policies and local regulations, including attending mandatory trainings

Finance 

• Manage assigned portfolio within the budget parameters set and report variances 
• Manage payments to US and/or Canada homestay hosts 
• Work with the school Student Services and Customer Service teams to ensure outstanding accommodation fees are collected

General 

• Actively communicate with the entire team by attending weekly team meetings, participating in team chats, and providing frequent updates on ongoing projects 
• Contribute to the updating and improvement of how-to guides and procedures 
• Provide cover for other members of the team during periods of absence, which will require covering other North American locations 
• Assist with the training of temporary staff and contractors 
• To be proactive about both your personal and professional development, including attendance and completion of all compulsory training sessions and to actively participate in any training offered 
• Undertake other duties as deemed necessary by North America Director of Accommodation

Qualifications (Desirable) 

• Bachelor’s degree

Experience (Essential) 

• Experience in administration work (preferably in an educational environment) 
• Experience working in a remote environment 
• Proficiency in MS Office with a strong command of Outlook and Excel 
• Experience dealing with and solving complaints 
• Experience managing conflicting priorities

Experience (Desirable) 

• Experience processing payments and working with booking systems 
• Experience working with financial information and systems 
• Experience working in student housing or other hotel or hospitality environments 
• Experience working in a client-facing position 
• Experience working with international students

Competencies (in alphabetical order) 

• Ability to deal with and resolve a high volume of queries efficiently 
• Ability to find and present solutions to complex problems 
• Ability to use initiative and make decisions when required 
• Ability to manage and implement change 
• Ability to manage relationships with multiple vendors and communicate professionally and clearly with them on a regular basis 
• Excellent communication skills 
• Excellent organisation skills and ability to multitask 
• Exceptional customer service ethos 
• Demonstrated financial acumen 
• Self-motivated with an ability to work on an inidual basis and as a member of a team 
• Strong attention to detail and high level of data accuracy 
• Strong time management skills with the ability to meet multiple deadlines

Physical Requirements

• Sitting
• Standing
• Walking
• Climbing
• Lifting up to 50+ pounds 
• Pulling
• Pushing
• Carrying
• Grasping
• Reaching
• Bending
• Visual Acuity
• Color Determination
• Speaking
• Listening

PAY SCALES (annual):

$47K for qualified workers, up to $52K for well-qualified, exceptional candidates.

BENEFITS:

• Virtual position (for this position)
• 3 weeks' vacation
• 9 Holidays
• 6 sick days
• Choice of 3 different medical and 2 dental plans to fit your budget and needs
• 401k
• PENSION PLAN
• Free or reduced Kaplan Prep courses and college tuition fees
• Discounts on many products and services
• And much more

*An equivalent degree abroad or acceptable experience in lieu of education: two years of experience for every year of formal education required

Location

Remote/Nationwide, USA

Employee Type

Employee

Job Functional Area 

Operations

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions.  Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors.  Additionally, certain positions are bonus or commission eligible.

Title: Administrative Assistant II

Location: 1 Maguire Road Lexington

Job Description:

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

The Williams Syndrome (WS) Program of Excellence has been established so that multidisciplinary medical and related services can be available to WS patients across their lifespan.

The WS Staff II position is wide-ranging in its responsibilities which include serving as the primary point for triaging, scheduling, and coordinating clinical services; providing travel related resources for families who come for appointments from around the country; organizing internal and external events of the WS Program, including an annual conference; maintaining a database of patients seen along with managing the program website and email; and providing executive-level administrative representation of the program to internal and external parties.

The position is based at the Lurie Center for Autism in Lexington, MA and requires 3-4 days per week on-site with the first 90 days being completely on-site. The standard daily hours can be negotiated: the position is 30 hours per week, primarily Monday through Friday. Exceptions to the standard hours may occur related to the annual conference and/or other events.

Qualifications

Education

High School Diploma or Equivalent required

Experience

• Minimum of 2-4 years of general office work experience (healthcare setting strongly preferred).
• Previous experience managing complex scheduling and tracking systems
• Experience working with Families/patients with special needs preferred.

Knowledge, Skills & Abilities

• Experience working with families with special needs preferred.

• Experience with developing marketing material content and website management preferred.

• Fastidious attention to detail.

• Excellent interpersonal communication (verbal and written) and customer service skills.

• Strong judgment, prioritization, and problem-solving skills

• Excellent computer and technology-based skills, including Outlook email and calendar, Microsoft Office software (Word, Excel, PowerPoint, Teams), Zoom teleconferencing platform and database programs as well as site-specific software and office telephone system

• Effectively interact and collaborate with all levels of staff and management

• Ability to work independently, as well as part of a team

• Excellent organizational skills; proficiency in prioritizing time and handling multiple tasks.

• Previous experience with Epic electronic medical records system and knowledge of medical insurance plans strongly preferred.

• Previous experience in a healthcare facility strongly preferred and/or the ability to quickly learn sufficient medical terminology to interact with and triage patient requests related to program needs.

• Ability to handle confidential and sensitive information and knowledge of HIPAA Confidentiality and Privacy Policies.

• Must comply with all MGB policies and procedures

• Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing. Ability to use standard office equipment.

Principle Duties and Responsibilities

Patient-Facing Support

• Act as the initial and ongoing point of contact for Williams Syndrome patients/families contacting the WS Program of Excellence for any reason. Provide all patient care coordination as needed.
• Manage daily clinical schedules/patient appointments in Epic and all related patient communications via phone and/or via the MGB Patient Gateway.
• Support patients in navigating insurance coverage needs and/or creating self-pay contracts.
• Manage filing and record organization, including collating medical records and test results ahead of appointments.
• Provide local travel resources (list of nearby hotels, etc.) to help facilitate families’ making travel arrangements for onsite appointments.

Technology Related Responsibilities

• Maintain dataset of patients seen.
• Manage MGB WS website by working with MGB website team to update and improve information as needed.
• Assist with projects as requested by the Program Directors.
• Answer and triage Williams Syndrome mailbox inquiries.
• Create content for Williams Program of Excellence clinic marketing materials in collaboration with marketing.

Events Related Responsibilities

• Coordinate the annual WS conference (for public participation).
• Draft and coordinate communication efforts including social media, website information, and other marketing communications as needed.
• Organize annual events and other scheduled meetings, including email communications, materials, logistics, catering and technology set-up/break-down
• Assist in agenda preparation, project scheduling, presentation development and handout coordination.
• Coordinate incoming speaker requests, staffing, and travel as necessary for events.
• Perform other duties or special projects that are appropriate to this level of position.

Administrative Support to Program Leadership

• Assist with management of calendar, including coordination of scheduling for patient and other visitors and non-clinical Zoom platform management.
• Effectively and independently interact with all levels of clinical and administrative management within the MGH and MGPO as well as across the MGB organization

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)

Remote Type

Hybrid

Work Location

1 Maguire Road

Scheduled Weekly Hours

30

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.22 - $26.06/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Title: Digital Consumer Support Representative

Location: Dominican Republic

Job Description:

Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks.

Summary:

FLASH is looking to add a motivated and customer-centric Digital Consumer Support Agent to join our team. In this role, you'll become a trusted advisor for our valued customers. You'll be the one they turn to to resolve their inquiries and concerns. Through exceptional interactions, you'll craft positive customer experiences built on clear communication, efficient problem-solving, and unwavering integrity.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner. 
• Meet or maintain SLAs and production standards.
• Troubleshoot customer issues and identify appropriate solutions using our internal knowledge base and resources.
• Effectively communicate with customers, demonstrating empathy and building rapport.
• Research and resolve complex customer issues, escalating to senior representatives when necessary.
• Document interactions and maintain accurate customer records in the case management system.
• Contribute to a positive and supportive team environment.
• Any and all duties as assigned.

Required Skills:

• 1+ years of customer service experience.
• Bi-lingual in Spanish and English, written and spoken.
• High School diploma or equivalent.
• Basic technical troubleshooting skills.
• Knowledge of iOS and Windows PC environments.
• Experience with Salesforce is a plus.
• Proficient problem-solving and analytical skills.
• Strong communication and collaborative skills.
• Proficiency in the Google Suite (Docs, Sheets, Gmail, etc.).
• Experience with a CRM platform (e.g., Salesforce, Zendesk, Freshdesk). Familiarity with Freshdesk is a plus

Location: Santo Domingo, Dominican Republic; Hybrid (3 days at home 2 days on office)

Schedule:

Tuesday–Saturday 2 pm-11pm  // Sun-Mon OFF

Schedules observe daylight savings time

*Subject to change as per operational efficiencies/need

Travel: 0%

Language: Spoken and written fluency in English and Spanish required

 Company Benefits and Perks:

• Hybrid schedule at our new office in Metro Plaza
• Private Medical Insurance (Humano) – supplemental coverage
• Gym & Meal subsidies to support work–life balance
• Competitive salary + annual base bonus
• Vacation bonus and all legal Dominican benefit

Flash is committed to working with the broadest talent pool possible. We believe erse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified inidual is encouraged to apply to join our team.

**Title:**Clinical Consultant

Requisition ID: 2025-36237

 Category: Customer Service/Support

Job Description:

Position Overview

The Clinical Consultant, MI – I shall be responsible for providing clinical consulting for the project, report configuration (CV), workflow analysis, end-to-end testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects. In addition, provide clinical support for sales and company team members with respect to the use of the company’s products and serve as a consultant on behalf of customers and company personnel in compliance with the company’s quality procedures. Assist with TAC Support.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. 

Duties and Responsibilities:

• Serve as consultant on behalf of customers and company personnel.
• Makes appropriate contacts within HCUS and at the customer site to coordinate each training event. 
• Provides on-going support to resolve application related and image quality concerns on both a product and system level. 
• Works closely with Interpreting physicians, clinicians, and other professional staff to ensure the proper and efficient operation of Fujifilm products. 
• Provides and maintains documentation to support customer training. 
• Provides additional training and consultation at a charge, contributing to Professional Services revenue goals. 
• Works with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solution. 
• Participates in teaching and training customers remotely or via a travel schedule consistent with the position's requirements and the needs of HCUS customers. 
• Ensure compliance with all applicable requirements of the company’s quality management system.
• Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Customer Service, etc.). 
• Adheres to the Company's quality and regulatory compliance requirements and ensures that all job duties inherent in the position description are performed according to established policies and procedures. 
• Maintains a safe work environment. 
• Take corrective action, where appropriate.  
• Participates in professional organizations. 
• Provides telephone and remote clinical support for customers, sales, and field service via our ON-Call Technical Assistance Center (TAC).  
• All other functions and responsibilities that may be assigned by management. 
• Participates in professional organizations.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications:

Education/Certification Requirements:

• (Associate’s) Degree in computer science, engineering, or relevant healthcare field required.
• Bachelor’s degree in computer science, engineering, or relevant healthcare field preferred.
• National certification through the American Registry of Radiologic Technology (ARRT) or American Registry of Diagnostic Medical Sonography (RDMS)(RVT)(RDCS)(RVTA).

Professional Experience:

• 2 to 10 years of progressive experience in medical technology, Computer science, PACS Administration or healthcare industry, experience in Cardiology or Radiology discipline preferred.
• (CV)Registered in one or more of the following: 
  • Registered Diagnostic Cardiac Sonographer RDCS experience in: 
    • Transthoracic Echo 
    • Transesophageal Echo 
    • Stress Echo 
    • Dobutamine Stress Echo 
    • Pediatric Echo 
    • Fetal Echo 
    • ECG

   
• (CV)Registered Vascular Technologist RVT experience in: 
  • Non-invasive

   
• (CV)Registered Nuclear Medicine Technologist experience in: 
  • MPI 
  • MUGA 
  • PET

   
• (CV)Registered Nurse Cardiac experience in: 
  • Cath, Peripheral Angiography, Electrophysiology Lab experience 
  • ECG

   
• (Rad) Registered Radiology Technologist experienced in digital imaging. 
• Professional presence 
• Ability to prioritize and manage multiple functions. 
• Experience in related field. 
• Healthcare or software application or IT industry background a plus. 
• Medical imaging background. 
• Written and verbal communication skills. 
• Demonstrated ability to collaborate comfortably with end-users and clinical supervisors. 
• Demonstrated end-user computer skills. 
• Competence with Microsoft Office tools (Word, Excel, and PowerPoint). 
• Effective interpersonal skills. 
• Technical support experience with excellent troubleshooting skills. 
• Ability to identify workflow requirements to product features. 
• Ability to work in a fast-paced environment.

Special Skills and Other Requirements:

• Proven experience in the IT/Healthcare field.
• Diagnostic and problem-solving skills.
• Good communication ability.
• Organizational and time-management skills.
• Provide customers with quality products and services.
• Understand and apply appropriate quality management system processes.
• Promote Company standards of business conduct.
• The above description is intended to include the general content of and requirements for the performance of this job. The position will perform other related duties and assignments as required.
• To maintain this position, Clinical Consultant, MI – I must: Comply with all MI Clinical Consultant job duties as outlined.
• All Clinical Consultants must complete company trainings and expenses within timely fashion.
• Maintain Product Knowledge
• Adhere to customer satisfaction.

Physical requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• The ability to walk long distances and utilize stairs.
• Close Vision: The ability to see clearly at twenty inches or less.
• Due to travel, ability to withstand change in air pressure.

 Travel:

• Frequent (up to 75%) travel may be required based on business needs.

Salary and Benefits:

• $74,675 - $88,796.00 (salary depending on experience)
• 8% MBO Bonus opportunity
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

Title: Call Center Representative

Location: FL-Tampa

Work Type: Hybrid, Full Time

Job Description: 

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.

We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category. 

Benefits that drive themselves:

• Competitive Hourly Wage of $18.00/ hour!
• Full Time, Monday-Friday, 9:00am-6:00pm 
• Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends! 
• We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual.
• Complimentary gym access, meal prep services and more!
• Employee Discount Program! 
• Long-term Career Opportunities: Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country. 
• Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025!

Overview

Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry. We have 29 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic inidual to work as a Chadwell Supply Call Center Representative! The Call Center Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.

What you will need

• Be a minimum of 18 years of age.
• Be familiar with the use of Microsoft Outlook, Excel and SalesPad.
• Be able to perform data entry in a computer and extract information on orders and accounts.
• Have strong process analysis and improvement skills.
• Have ability to multi-task with frequent interruptions.
• Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.
• High School Diploma or equivalent education required; some college recommended.
• Average computer literacy and experience required.

How you will make an Impact

• Be able to process stock orders, quotes, and returns accurately.
• Work quickly to provide substitutes for items placed on backorder if requested.
• Be able to process Credit Card Authorizations on open orders.
• Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts.
• Be able to answer the phone with a clear friendly tone.
• Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts.
• Acknowledge and answer all emails as they arrive.
• Participate in Lunch and Learns and all other product knowledge opportunities.
• Remain logged into queues during business hours.

#INDCS

Title: Customer Service (Renovations)

Location: FL-Tampa

Job Description:

Full Time

Customer Service

Entry Level

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard and have some fun in the midst of it all.

We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category.

Benefits that drive themselves

• Competitive Hourly Wage of $18.00/ hour!
• Full Time: Monday-Friday, 9am - 6pm. 
• Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends! 
• We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, paid holidays off, and more!
• Employee Discount Program!
• Long-term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country.
• Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025!

Overview

The Renovation Coordinator is responsible for fielding all incoming requests to the Department and distributing if necessary. Monitor REN Queues and process Quotes, Orders, and Returns in a timely manner to ensure delivery within the expected time frame.

How you will make an Impact

• Be responsible for fielding all incoming renovation-related inquiries via telephone, emails, website, and fax.
• Maintain accurate documentation of Quotes and Orders.
• Meet acceptable turnaround times, as required for Quotes, Returns, and Orders.
• Review and process Return Authorizations (RGA) promptly.
• Monitor Renovation queues.
• Web support for renovations.

What you will need

• Have good interpersonal skills and be able to effectively communicate with vendors, managers, and coworkers.
• Be proficient in Microsoft Outlook, Word, and Excel. 
• Have strong process analysis and improvement skills.
• Be able to work in a self-managed team environment. This includes cooperatively scheduling work, meetings, and team task assignments.

#INDCS

Clinical Consultant, MI - I

Job LocationsUS-Remote

Posted Date3 days ago(12/2/2025 5:39 AM)

Requisition ID

2025-36237

Category

Customer Service/Support

Company (Portal Searching)

FUJIFILM Healthcare Americas Corporation

Position Overview

The Clinical Consultant, MI – I shall be responsible for providing clinical consulting for the project, report configuration (CV), workflow analysis, end-to-end testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects. In addition, provide clinical support for sales and company team members with respect to the use of the company’s products and serve as a consultant on behalf of customers and company personnel in compliance with the company’s quality procedures. Assist with TAC Support.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and Responsibilities:

• Serve as consultant on behalf of customers and company personnel.
• Makes appropriate contacts within HCUS and at the customer site to coordinate each training event. 
• Provides on-going support to resolve application related and image quality concerns on both a product and system level. 
• Works closely with Interpreting physicians, clinicians, and other professional staff to ensure the proper and efficient operation of Fujifilm products. 
• Provides and maintains documentation to support customer training. 
• Provides additional training and consultation at a charge, contributing to Professional Services revenue goals. 
• Works with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solution. 
• Participates in teaching and training customers remotely or via a travel schedule consistent with the position's requirements and the needs of HCUS customers. 
• Ensure compliance with all applicable requirements of the company’s quality management system.
• Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Customer Service, etc.). 
• Adheres to the Company's quality and regulatory compliance requirements and ensures that all job duties inherent in the position description are performed according to established policies and procedures. 
• Maintains a safe work environment. 
• Take corrective action, where appropriate.  
• Participates in professional organizations. 
• Provides telephone and remote clinical support for customers, sales, and field service via our ON-Call Technical Assistance Center (TAC).  
• All other functions and responsibilities that may be assigned by management. 
• Participates in professional organizations.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications:

Education/Certification Requirements:

• (Associate’s) Degree in computer science, engineering, or relevant healthcare field required.
• Bachelor’s degree in computer science, engineering, or relevant healthcare field preferred.
• National certification through the American Registry of Radiologic Technology (ARRT) or American Registry of Diagnostic Medical Sonography (RDMS)(RVT)(RDCS)(RVTA).

Professional Experience:

• 2 to 10 years of progressive experience in medical technology, Computer science, PACS Administration or healthcare industry, experience in Cardiology or Radiology discipline preferred.
• (CV)Registered in one or more of the following: 
  • Registered Diagnostic Cardiac Sonographer RDCS experience in: 
    • Transthoracic Echo 
    • Transesophageal Echo 
    • Stress Echo 
    • Dobutamine Stress Echo 
    • Pediatric Echo 
    • Fetal Echo 
    • ECG

   
• (CV)Registered Vascular Technologist RVT experience in: 
  • Non-invasive

   
• (CV)Registered Nuclear Medicine Technologist experience in: 
  • MPI 
  • MUGA 
  • PET

   
• (CV)Registered Nurse Cardiac experience in: 
  • Cath, Peripheral Angiography, Electrophysiology Lab experience 
  • ECG

   
• (Rad) Registered Radiology Technologist experienced in digital imaging. 
• Professional presence 
• Ability to prioritize and manage multiple functions. 
• Experience in related field. 
• Healthcare or software application or IT industry background a plus. 
• Medical imaging background. 
• Written and verbal communication skills. 
• Demonstrated ability to collaborate comfortably with end-users and clinical supervisors. 
• Demonstrated end-user computer skills. 
• Competence with Microsoft Office tools (Word, Excel, and PowerPoint). 
• Effective interpersonal skills. 
• Technical support experience with excellent troubleshooting skills. 
• Ability to identify workflow requirements to product features. 
• Ability to work in a fast-paced environment.

Special Skills and Other Requirements:

• Proven experience in the IT/Healthcare field.
• Diagnostic and problem-solving skills.
• Good communication ability.
• Organizational and time-management skills.
• Provide customers with quality products and services.
• Understand and apply appropriate quality management system processes.
• Promote Company standards of business conduct.
• The above description is intended to include the general content of and requirements for the performance of this job. The position will perform other related duties and assignments as required.
• To maintain this position, Clinical Consultant, MI – I must: Comply with all MI Clinical Consultant job duties as outlined.
• All Clinical Consultants must complete company trainings and expenses within timely fashion.
• Maintain Product Knowledge
• Adhere to customer satisfaction.

Physical requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• The ability to walk long distances and utilize stairs.
• Close Vision: The ability to see clearly at twenty inches or less.
• Due to travel, ability to withstand change in air pressure.

 Travel:

• Frequent (up to 75%) travel may be required based on business needs.

Salary and Benefits:

• $74,675 - $88,796.00 (salary depending on experience)
• 8% MBO Bonus opportunity
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

* #LI-Remote

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.  

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. 

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

Job Description: Customer Experience Advocate I

Location:Jonesboro, GA, US, 30236

Workplace Environment: Hybrid

Company: AmeriGas Propane, Inc.

Requisition Number: 28139

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Job Summary:   

The Customer Experience Advocate I (CXA) interacts directly with potential, new and existing customers.  They work to provide a quality experience in every step of the customer’s journey, resulting in increased customer satisfaction and account retention for the company.  Customer Experience Advocate I will serve customer inquiries, order processing, modifications to account information, and handling of customer complaints in a contact center environment.  This role will follow up on customer cases utilizing our customer relationship management system to ensure customer inquiries and requests are handled completely and in timely manner.   

Key Characteristics: 

• Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience.
• Must have strong and clear communication skills with an ability to use positive language and listen attentively. 
• Remains calm under pressure and works collaboratively with customers and internal team members to address and serve the customer’s needs.  
• Works with high accuracy and manages time efficiently.

Duties and Responsibilities:  

• Respond to and process all customer calls in a prompt and professional manner. 
• Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification. 
• Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer’s understanding. 
• Acknowledge and resolve customer concerns; promptly escalate complaints when needed. 
• Process orders, forms, applications, requests, and payments accurately. 
• Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs. 
• Attend and collaboratively participate in staff meetings and training sessions.

Knowledge, Skills and Abilities:

• Ability to work independently and within contact center teams. 
• Good problem-solving skills and asks for guidance when needed.
• Good judgment and independent decision making within assigned authority levels.
• Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally. 
• Effectively communicates in English – verbal and written. 
• Efficient and accurate use of systems and tools with a strong ability to multi-tasking.

Education and Experience Required:

• High School Diploma or Equivalent. 
• One to two years customer service experience; in a contact center preferred. 
• Demonstrated understanding of computer-based tools and programs.

Working Conditions:

• Work occurs inside a contact center – potential for 24/7/365 day operations in future.
• Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.  The ability to use computer and telephone systems, visual, audio, and manual dexterity capabilities are essential to the work.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Title: Bank Receptionist

Location: Liverpool United Kingdom

Job Description:

JobID: 25154

Category: Patient Support

Job Schedule: Part time

Receptionist | Liverpool | Private Hospital | Flexible working hours | £12.26 per hour

Spire Liverpool Hospital has an exciting opportunity for a Receptionist to join our team on a bank, occasional basis.

Spire Liverpool Hospital is a leading provider of private hospital treatments for our patients in the North West of England. With a full multidisciplinary medical team, we're specialists in a wide range of treatments. Our high-quality accommodation and aftercare means we're committed to looking after you and your health.

Working Hours: Monday - Saturday between 7 am and 8:30 pm

Contract Type: Bank/Zero hours

As Receptionist, you will ensure an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer's expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times.

Duties and Responsibilities (not limited to):

• Providing an efficient administrative service within the hospital, operating within established policies and procedures.
• Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers' expectations.
• Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
• Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face.
• Supporting inpatient bookings by entering inpatient/day cases onto computer system.
• Admission/Discharge of patients onto computer system ensuring accuracy of all information.
• Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner.
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis

Who are we looking for?

• Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment.
• Experience of working on a reception or in a similar customer facing environment.
• Excellent interpersonal and communication skills.
• Ability to build and maintain effective working relationships, both internally and externally.
• Strong focus on delivering and exceeding customer expectations, with the ability to handle difficult situations.
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels.

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team

We commit to our employees well-being through work life balance, on-going development, support and reward.

Our Values

• We are extremely proud of our heritage in private healthcare and of our values as an organisation:
• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and over 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Title: Sr Director, Orderbook Management and Fulfillment

Location: Portland, OR, US

Workplace: Full time

Department: Sales

Job Description:

High level overview:

Purpose & Impact

Lead the transformation of Wholesale Order Management and Fulfillment across SCM North America. This role is at the heart of driving operational excellence, ensuring clean and accurate orderbooks, and delivering on-time, in-full performance from order intake through invoicing. You’ll partner across functions to optimize processes, unlock automation, and maximize top-line sales all while shaping the future of supply chain for one of the world’s most iconic brands.

Key responsibilities

• Set the Strategy: Create the vision for the order managament and fullfilement team, processes enhancement, and services that align with NAM Wholesale priorities and SCM standards.
• Drive Operational Excellence: Own the holistic E2E Order-to-Cash process, ensuring compliance, accuracy, and speed while achieving financial targets.
• Lead Innovation: Champion automation, orders integration, and system enhancements to reduce manual work and accelerate execution.
• Deliver Results: Manage budgets, shipping forecasts, and KPIs to optimize cost-to-serve and maximize sales.
• Collaborate locally and globally: Act as the NAM leader in ERP and process changes, partnering with IT, Supply Chain, Finance, and Digital teams to deliver strategic initiatives.

For a more detailed overview, please see below: 

Key Responsibilities:

• To develop and implement the channel specific organizational set-up, services, and processes in line with the sales channel classifications and related US WHS strategic priorities and policies
• To ensure the order profiles are maintained in compliance with all WHS account requirements, relevant adidas policies, and to support regular monitoring
• To ensure a proper "Order to Cash Process" from order entry and after sales service, which is driven by high orderbook conversion in line with the NS forecast.
• To ensure full cleanliness of the aged, prior, and too late to cover orderbook in order to reflect accurate demand signals
• To interact with Supply Chain and Tech teams to enable the continual flow of delivery notes through diligent order Management processes, in order to achieve monthly financial targets.
• Drive KPI achievements relative to order intake and Management processes.
• Responsibility for process improvements, efficiency enhancements and system automation practices across the end-to-end scope of Orderbook Management, inclusive if but not limited to Order Release Rates, Order Block Management, Orderbook Reconciliation.
• Overall orders blocks management in accordance with budgeted level
• Build automation and efficiencies of order integration to improve the speed of execution and decrease manual administrative tasks.
• To support the compliance of terms with our Trade Terms and policies
• To ensure seasonally that all ranged articles are enabled for integration of sales orders and drive EDI efficiencies for order intake.
• To ensure proper administration, documentation, and financial reconciliation of the customer base
• Be the market business leader on global Policies, ERP Systems and Process changes within NAM WHS Order Integration and Management.
• Drive continuous planning, process, system and service improvements with the goal of achieving on time delivery as well as supporting strategic business priorities.
• Represent the NAM Wholesale and aTS market in discussion with IT, Supply Chain and Digital groups in order to provide input and execute for day-to-day business success.
• Develop and execute SCM Fulfilment strategy in accordance with countries uniqueness (US & Canada)
• Centralize and unify US & Canada processed to operate as one NAM function
• Own and drive projects securing progress and benefits to the adidas-Group as a whole and Wholesale and aTS business through the SCM strategy and on time and in budget.
• Partner with NAM Finance to ensure alignment and to steer achievement of sales targets.
• Manage decision process to maximize sales of Wholesale and aTS while controlling the overall cost for the Supply Chain and Wholesale and aTS Operations.
• Responsible for Wholesale and aTS outbound freight budget/spend control 
• Accountable for outbound shipping forecasts and achieving forecast accuracy across network.
• Accountable for NAM Wholesale and aTS returns and cancelations forecast in close partnership with finance/fulfillment planning 
• Work cross functionally with Deployment, OMNI OPS, Order Fulfilment, Transportation, WHS excellence and DC Ops functions to ensure OTIF execution of deliveries against requirements and priorities.
• Contribute to the Global Operations strategic project work streams by partnering with Global Logistics and IT to ensure relevance and integrity of Wholesale and aTS.
• Support the development, planning and execution of the SCM Wholesale and aTS strategic portfolio with a tight interface to all the SCM teams and key counterparts in Global Logistics, Global IT and Global Wholesale.
• Maintain a close relationship to GOPS functions and Global and local IT acting as focal point for DTC adidas-Group.
• Establish governance and execution control of the routing process for WHS/aTS across NAM
• Ensure enough DN coverage to achieve invoicing target for the month
• Responsible for bottom’s up shipping file consolidation and inputs gathering governance
• Responsible for PF management process and plan execution tracking

Personnel:

• To use #MYBEST for performance appraisal and development of the Order Management team
• To manage, recruit for and develop the Order Management organization to achieve all relevant targets
• To inspire, lead and drive a performance culture within the Order Management teams
• To set personal objectives, targets, guidelines and assess all direct reports

Key Relationships:

• Sales Operations + Development, Supply Chain WHS Excellence, Orderbook Fulfillment, Launch Fulfillment, Tech, HR and Legal

Knowledge, Skills, and Abilities:

• Ability to think strategically, understand complex business challenges and formulate effective solutions designed to improve results.
• Ability to inspire performance in a executional space and achieve desired results in a fast-paced, multi-tasking environment.
• Ability to form effective relationships with stakeholders to influence the business decisions.
• Ability to understand and interpret legal contracts.
• Ability to conduct and analyze research related to ERP systems, industries, markets, and competitors.
• Possess strong organizational, problem solving, negotiation, analytical and resolution skills.
• Ability to travel domestically and internationally 20% of the time, in some cases with limited or no notice
• Ability to make drive continuous improvement and automation of tasks to increase productivity.
• Experience setting a shared vision, strategy and direction for the team.
• Experience building organizations with strong teams and truly committed staff - evidenced by employee retention and engagement.
• Demonstrated ability to bring out the best in others through coaching and mentoring and through the provision of honest feedback.
• High degree of systems expertise, specifically related to ERP systems such as SAP AFS
• Strong expertise in EDI (Electronic Data Interchange)
• High personal impact and high communication skills
• Strong team player with proven ability to work cross functionally to achieve goals and objectives
• At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday.

Requisite Education and Experience / Minimum Qualifications:

• Preferred Bachelor degree, with work experiences in Customer Service/Tech/Supply Chain

• Minimum of 10 years of industry related experience or equivalent combination of education and experience

• Minimum 5 years' experience of people and operational management

• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave. ​

• _Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years._​

• _At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday.  The working location of this position is Portland, Oregon._​

• Though our teammates hail from all corners of the world, our working language is English.

Title: Patient Relations Specialist,

Location: Lowell, Massachusetts, United States

Work Type: Part Time, Onsite

Job ID: R20805

Job Description:

Job Profile Summary

This role focuses on developing and implementing programs to establish, maintain, and improve patient quality care standards. In addition, this role focuses on performing the following Performance Improvement/Quality duties: Identifies and executes performance improvement and quality opportunities across the enterprise, enabling successful transformations and driving cost savings, process and product quality, and achievement of business goals. Responsibilities also include partnering with business leaders to provide expert insight on existing processes and procedures, applies process improvement methodologies to achieve PI/Quality objectives, and builds process improvement capabilities. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

Under general supervision, manages, investigates, and responds to patient complaints and grievances for both hospital and clinic patients. Highly visible on all hospital units and throughout the campus and works with various managers and physicians to de- escalate angry patients and families. Provides support and resource services to patients and families. Provides support and resources services to patients and families of erse populations. Responsible for recording and reporting all interactions and maintaining appropriate documentation while maximizing patient satisfaction. Works closely with risk management department on sever grievances involving litigation. Assures the organization remains compliant with the CMS regulations and Joint Commission Standards relating to the disposition of patient grievances.

Hours: Part Time, 16 hours per week

Job Description

Minimum Qualifications:

1. Associate's degree in healthcare management.

2. Two (2) years of related experience in the healthcare industry.

Preferred Qualifications:

1. Bachelor's degree in healthcare management.

2. Three (3) years of related experience in the healthcare industry.

3. Board Certified Patient Advocate (BCPA).

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Processes and follows up with patient inquiries via, email, phone, fax, mail and from internal resources.

2. Acts as liaison and support for patients and/or families with questions, seeking help or having difficulty navigating the healthcare system through in-person visits, telephone, email, or patient surveys.

3. Serves as the patient's representative in communicating patient concerns regarding care or service to involved departments and services. Utilizes electronic feedback system to record activity.

4. Investigates complaints through chart review, interviews with clinical leadership and staff, and topic research. Compiles findings.

5. Communicates findings back to patient/family. Develops response letters to complaints and grievances as defined by DPH and CMS, respectively.

6. Provides recommendations for the most efficient resolution of patient complaints

7. Maintains timely and accurate log of complaints and complete files including complaint, investigation, and follow up as required by the DPH and CMS.

8. Helps prepare reports on Patient Relations activity for internal quality committees and regulatory reporting.

9. Determines reimbursement for patient lost items and coordinates reimbursement for critical personal items such as glasses, dentures, hearing aids.

10. Participates in and utilizes training programs that assist and promote effective patient service techniques.

11. May provide assistance to patients and appropriate hospital staff seeking information concerning billing and collection problems. Researches accounts to assess and resolve problems and ensures that issues are addressed in a professional, efficient and courteous manner.

12. May serve as an active member of the Ethics Committee.

Physical Requirements:

1. Normal office setting.

2. Frequent contact with patients, medical staff, and department personnel.

Skills & Abilities:

1. Working knowledge of CMS and JCAHO standards related to patient grievances

2. Analytical ability is required to investigate patient complaints/grievances and prepare reports.

3. Must have excellent interpersonal skills to communicate with patients, families, medical staff to effectively deal with conflicting views or issues and mediate fair solutions.

4. Excellent well developed writing skills required.

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation:

The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent of hospitals have achieved a fourth consecutive Magnet designation.

At Tufts Medicine, we want every inidual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented iniduals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Inidual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

$24.65 - $30.82

Title: Patient Access Representative I

Location: Little Rock United States

Job Description:

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

Work Shift:

Please see job description for details.

Time Type:

Part time

Department:

CC017110 Admissions

Summary:

Responsible for the first impression of Arkansas Children's; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Salary:

Most new hires start between $16.30-$20.30 per hour, depending on experience and qualifications.

Additional Information:

Responsible for the first impression of Arkansas Children's; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Required Education:

No education requirements

Recommended Education:

High school diploma or GED or equivalent

Required Work Experience:

Entry Level - Experience not Required.

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

Description

1. Schedules all patient appointments and ensures referrals are obtained.

2. Meets or exceeds expected productivity and accuracy standards.

3. Greets and engages patients, families and visitors in order to provide a positive first impression.

4. Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.

5. Completes discharge scheduling and ensure follow up appointments and tests are scheduled.

6. Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.

7. Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.

8. Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Title: Unit Clerk- 4 North Med/Surg- Part Time- Days/Evenings FLEX

Location: Ithaca United States

Job Type: Part Time

Job Description:

Jumpstart your career in healthcare with us! No experience is needed! Enjoy hands-on training and certification opportunities that pave the way for your professional growth and development in a dynamic and rewarding field. Become a Unit Clerk at Cayuga Health - NO EXPERIENCE REQUIRED!

Cayuga Health System began by joining two longstanding, independent hospitals into a cohesive health-care network providing seamless, comprehensive, community centered care for the residents of central New York. With the recent affiliation of Arnot Health and the establishment of Xtensys, an organization focused on the integration and strategic operations of this expanding health system, we are poised to become the premier care organization across New York.

The Unit Clerk supports the nursing staff by performing clerical duties and assisting with patient care.

Roles and Responsibilities:

• Communicates with other departments as necessary- maintenance, housekeeping, dietary, security, etc.
• Performs clerical duties such as ordering supplies, answering the telephone, delivering messages, making charts, coordinating and organizing transfer paperwork, and more.
• Supports patient care- making appointments, calling providers, and assisting with prior authorizations.
• Answers call bells and coordinates bed assignments with Charge nurses.

Required Skills and Experience:

• High school or equivalent experience

Preferred Skills and Experience:

• Prior patient care
• Customer service experience
• Clerical experience

Physical requirements:

• Frequent hand and finger use (e.g., to operate a computer keyboard).
• Lifting and carrying items up to 40 lbs. (e.g., boxes, equipment, IV solutions), with or without reasonable accommodation.
• Ability to stoop, kneel, or crouch for tasks such as retrieving items from lower shelves or filing in low drawers.
• Ability to sit, stand, or walk for extended periods, as the position may require.
• Capacity to operate job-related equipment, with or without reasonable accommodation.

Location and Travel Requirements:

• Onsite at Cayuga Medical Center: 101 Dates Drive, Ithaca, NY 14850
• Shift: Two 12-hour shifts per week. Every 3rd weekend as assigned
• 0% Travel can be expected in this role

Pay Range Disclosure:

• Standard Rate of $17.38 - $19.75 per hour plus benefits

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich ersity, needs and circumstances of all peoples and prioritizing opportunities to build a erse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable protected characteristics.

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.

Title: Representative I, Patient Access

Location: Silvis United States

Job Description:

Employment Type:

Part time

Shift:

Description:

1500-2330 every other weekend and some holidays

Join the MercyOne Genesis Family! We are looking to hire an Emergency Department Registrar!

Purpose

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Schedule:

• 3:00pm - 11:30pm

• Rotating weekends

• Rotating holidays

General Requirements:

• PAR I

Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Minimum Qualifications

High school diploma or equivalent.

HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Genesis Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Title: Access Services Representative 2 - Part Time

Location: Waxahachie United States

Job type: Onsite

Job Description:

JOB SUMMARY

The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. Actively cross-trains and works in all areas as assigned. Serves as a mentor and / or trainer for peers.

ESSENTIAL FUNCTIONS OF THE ROLE

Conducts an documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.

Understands the patient flow processes in each area.

Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.

Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.

Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts.

Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.

May be responsible for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent's responsibilities within the department.

Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable. Appropriately escalates potential service issues to management when necessary.

Adheres to compliance with regard to order validation, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification

Conducts formal, documented training and serves as a resource to others.

Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas / locations as assigned.

KEY SUCCESS FACTORS

2 years of healthcare or customer service experience or education equivalency required.

Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.

Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience

Title: Associé ou associée de magasin (à temps partiel)

Location: Grand Mère Canada

Job Description:

Compensation Grade:

Grade 1 - Stores

Job Description:

Who We Are:

We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

We are hiring a Store Associate for our store in 741 6e avenue de Grand-Mère, Shawinigan, QC!

What Giant Tiger Brings:

• Store Discount

• Profit Sharing

• Safety-first environment