Title: Premier Success Manager - German and Italian Speaking

Location: Italy

Workplace: remote

Category: Services

Job Description:

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

The Premier Success Manager (PSM) is the key customer advocate and the Leader providing high touch engagement for Extreme’s most valued and strategic customers. The PSM plays a pivotal role throughout the customer lifecycle - from onboarding and adoption to expansion and renewal - ensuring each phase is aligned with the customer’s success goals and supported by proactive engagement. Every Premier customer is assigned a designated PSM to guide their experience with Extreme through all their pre- and post-sales support needs to ensure their Customer Success Experience is world class! Success in this role is measured through key performance indicators such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and customer renewal rates, reflecting the PSM’s impact on long-term customer value.

The PSM is an experienced and technical, service and support professional who works in partnership with customers, the Extreme Global Technical Assistance Center (GTAC) and so many other groups to deliver enhanced support. They maintain knowledge of case escalations as cases are assigned and routed through the product support teams. For critical situations, they will facilitate activities to achieve quicker resolutions, providing communication updates to all involved parties.

The PSM will facilitate and/or participate in periodic review sessions, and on an exception/pre-arranged basis, customer visits and off-hours stand-by for special projects.

The PSM is responsible for establishing a close working relationship with the customer’s operations teams to gain an in-depth knowledge of the accounts’ products and network that further enhances the Extreme customer relationship.

An ideal PSM is one with outstanding soft skills for building trusted relationships with customers and internal, cross-functional teams. They possess good technical skills and acumen. They are skilled in project management. They are able to influence reach successful resolutions and outcomes.

The PSM responsibilities include:

Account Management: 70%

·       Primary account contact for Customer Success within Extreme Premier Support

·       Coordinate as the focal point for all post-sales account-related activities with Sales Teams, GTAC, Professional Services, Cloud Services and every part of Extreme's vast Support organization.

·       Proactively engage customers for requirements relating to product enhancements that would improve product serviceability and usability. Work closely with the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements and creation of feature requests for enhancements are given to product management. 

·       Provide quarterly reviews to assigned Premier customers

·       Establish regular communications with customers, including on-site visits. 

·       Utilize Extreme’s SFDC reporting capabilities for product trend analysis for early awareness of issues.

·       Provide on-site or remote presence during critical or high-visibility engagements, project managing account recovery activities while delivering the appropriate ongoing status and postmortem documentation.

·       Work with and provide daily guidance as needed to Extreme GTAC and HW/SW engineers assigned to work issues reported by the assigned customer base.

·       Respond promptly to customer needs, providing value added services where applicable. 

·       Ensure that accurate documentation of customer’s Extreme network, and associated information is current and available for customer support to access and streamline the issue resolution process. 

·       Monitor, review and track all support cases. Maintain tracking documents and monitor for negative trends taking appropriate actions such as notification/engagement of technical support management team and product quality.

·       Provide proactive administration of the customers’ environment: Review cases and conduct early trend indicator analysis, review logs, Field Notices, EOL, EOS, etc. 

·       Proactively engage customer requirements relating to product enhancements that would improve product serviceability and usability. Represent/present the customer requirement to the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements.

·       Demo and provide on-going training and assistance on our Extreme Platform ONE software package.  

Revenue Generating Service Projects: 15% 

·       Work closely with the customer to ensure customer satisfaction of all professional services account engagements. 

·       Support the sales team on pre-sales activities such as customer escalations/troubleshooting, customer demonstrations, lab set-up, training/knowledge transfer, sales calls – travel when essential. 

·       Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements. 

·       Support post sales services engagements such as installations and assessments.

·       Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities.

 Knowledge Growth and Transfer: 10% 

·       Mentor and coach co-workers and peers. Share valuable knowledge openly. 

·       Develop and maintain Extreme customer operation procedures documentation. 

·       Maintains current industry trends, competition, and technical and product knowledge with respect to its value to Extreme customers.   

Other duties as assigned: 5%

Travel and Normal Work Hours will be: 

·       Monday through Friday – Typical

·       Weekend or overnight hours may occasionally be required for exceptional customer needs or critical support situations

Extreme Networks Culture:

·       Teamwork: The strength of a team is more powerful than an inidual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to raise their game and celebrate winning as a team!

·       Transparency: Each of us has a unique view about what is happening, helping or hurting our performance. We can’t change what we can’t see. We must know what’s really going on, Knowledge is Power. So, we share what we see and what is happening, not assuming others know what we know. We shine a light on it. 

·       Candor: We keep it real and embrace difficult conversations in a constructive way.  Being honest in all our communication isn’t easy.  No sugarcoating and no elephants in the room, being respectful but telling the truth.

·       Curiosity: Why do we win?  Why do we lose?  How can we do better?  Where should we invest?  Asking questions, committing to learn more, looking for best practices, that’s the Extreme way.  Being smarter than the competition.  Higher intelligence drives higher performance.

·       Ownership: It’s our company. We have skin in the game.  We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.  

·       Inclusion: By challenging dominant voices to listen and non-dominant voices to speak up, we gain valuable perspective that drives better decision making. By fostering ersity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and make more intelligent decisions that drive better business outcomes.

Experience

·       B. S. degree in Computer Science, Electrical Engineering, Telecommunications, or a related field; or equivalent work experience. 

·       5 years’ experience in telecommunications or related technical field, preferably network operations related. 

·       5 years of customer support experience in data process, data communications or related environment. 

·       Responsibility for high profile tasks or projects within the scope of a mid-level manager position. 

Key competencies 

·       Demonstrated leadership in customer account management, carrier class customer experience highly valued. 

·       Excellent project planning, communication and customer relation skills.

·       Project management training or related experience beneficial. 

·       Ability to manage tense, critical situations, creating and enhancing customer confidence through reliable, repetitive and complete resolutions. 

·       An ability to effectively lead and/or influence direction of projects or situations in such a manner that resolves issues or needs for the customer and Brocade. 

·       Ability to create effective team atmosphere that spans organizations such as sales, technical support, and service delivery – ideally forming a close partnership with the customer.

Language Requirements:  

·       Strong German and Italian language skills are needed for this role. Customer base will be a mix based in DACH and Italy

Technical skills & Knowledge: 

·       High or Expert knowledge in the following areas: 

·       Project Management

·       Networking/Network Operations 

·       Customer relationship management and related soft skills 

·       Situational control, leadership and facilitation to resolution 

·       Must have proven experience organizing and expressing written and verbal communications clearly, effectively, and efficiently 

·       Ability to develop and deliver materials/presentations to small audiences up to 50

General knowledge in the following areas:

·       IP technologies and protocols, Fabric/Routing/Switching/Cloud/Wireless

·       Troubleshooting network, hardware and software issues 

·       Network Function Virtualization; Software Defined Networking

·       Technical support operations and Methodologies

·       Network Analytics – data collection methodologies and tools.  

Below are must have personal skills to be successful with Extreme Networks:

·       Customer first attitude - Customer satisfaction through unsurpassed support drives you. 

·       Must have very strong interpersonal ‘soft' skills. 

·       Comfortable working with mid to senior level customer management teams in tough situations

·       Must always demonstrate role-model level customer service/support skills and represent Extreme Networks in a professional manner.

·       Must understand the business impact of customer and partner interactions and be able to effectively navigate politically charged situations.

·       Must be able to work with customers and partners from different geographies and be culturally sensitive. Must be highly motivated, a self-starter, and have proven ability to function effectively with little direct supervision.

·       Comfortable with technical and business English usage (documents reading, e-mails, conference calls, etc.)

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. 

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

Title: Senior Client Strategist

Location: Flexible

Type: Full-time

Workplace: remote

Category: Customer Success & Account Management

Job Description:

About Morning Consult:

Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions. The company pairs its proprietary high-frequency data with applied artificial intelligence to better inform decisions on what people think and how they will act.

This role is available in any of our office locations (Washington, DC; New York, NY; Chicago, IL) or can be based remotely.

Our award-winning and modern, open concept offices are located in Washington, DC, Chicago, IL and New York, NY. All three offices are accessible by public transportation and in close proximity to great restaurants and shopping.

Join us in the office for catered lunch on Tuesdays, Wednesdays and Thursdays or grab a beverage from the fridge for an impromptu after-work happy hour!

The Role:

As a Senior Client Strategist at Morning Consult, you’ll serve as a trusted partner to some of the world’s most influential brands—guiding them to maximize the impact of our syndicated data products and platform.

You’ll own a portfolio of high-value strategic accounts, developing tailored strategies that align Morning Consult’s data with each client’s unique business goals. You won’t just respond to client needs—you’ll anticipate them. You’ll bring curiosity, structure, and insight to every interaction, acting as both a product expert and strategic advisor.

This is a high-impact role on a growing team where your contributions will shape not only client outcomes, but also how our team scales. You will influence internal strategy, support the growth of your peers, and serve as a role model of Morning Consult’s values in action.

You’ll thrive here if you’re energized by solving complex client challenges, naturally build trust across functions and levels, and enjoy the blend of strategic thinking and tactical execution.

The Client Strategy (Customer Success) Team at Morning Consult:

Client Strategists are experts in the Morning Consult Intelligence products and partner closely with our clients to help them leverage the platform to address critical business needs and goals. Our mission is to drive customer engagement, retention, and expansion by helping clients best leverage their subscriptions to Morning Consult’s syndicated solutions

What You’ll Be Working On:

• Own a portfolio of 30–45 strategic accounts. Develop proactive client strategies that drive measurable impact, influence renewal outcomes, and uncover growth opportunities.
• Become a product expert and consultative partner. Translate data into action by advising clients on how to apply Morning Consult’s platform to their evolving needs.
• Lead seamless onboarding experiences and coach users on how to unlock the full value of our platform and insights.
• Identify potential risks or roadblocks early and guide internal teams to deliver timely, thoughtful solutions.
• Collect and synthesize client feedback to shape internal product, marketing, and operational roadmaps.
• Identify opportunities to surprise and delight clients—through education, partnership moments, or visibility opportunities like case studies and testimonials.
• Share learnings generously, support new teammates, and contribute to playbook and process evolution as we scale.

About You and What You’ve Done:

• 6+ years of experience in a client-facing role, including customer success, consulting, account management, or strategy. Previous ownership of enterprise or strategic accounts is expected.
• Bachelor's degree, or equivalent combination of experience and education.
• You connect dots quickly and think three steps ahead. You’re always considering how today’s client moment supports tomorrow’s success.
• You tailor messaging across stakeholders, balancing sophistication with clarity. You write with precision and speak with influence.
• You bring structure to ambiguity and stay composed during complex or escalated client conversations.
• You love ing deep into product functionality and teaching others how to extract value from tools and data.
• You crave feedback, are open to new ideas, and continuously look for ways to improve your craft.
• You act with urgency (speed), care deeply about client and teammate success (empathy), stick with challenges (grit), sweat the details (accuracy), propose new ideas (creativity), and think about systems (scale).

The expected salary range for this position is $93,300 - $150,100, with a midpoint of $121,700.

In most cases, we target the midpoint of our salary ranges for new hire compensation. This placement is reflective of full proficiency in a role. This role is eligible for additional variable compensation and an equity grant, which will be discussed in your initial recruiter conversation. Please see an overview of Morning Consult’s benefits on our Career Page.

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Morning Consult will provide reasonable accommodations for qualified iniduals.

#LIRemote

MORNING CONSULT PRIVACY POLICY

Title: Investor Success Coordinator (6 month FTC)

Location: Lisbon

Type: Fixed term contract

Workplace: hybrid

Category: Key Attendee Success

Job Description:

About us:

How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.

And we’re just getting started. 

We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.

To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us. 

About the team:

You’ll be joining the Key Attendee Success team, who are responsible for ensuring our investors, media attendees and speakers have the best experience at our events. You’ll be working closely with the investor acquisition team, which has been instrumental in increasing the numbers of attending investors at our events. These have included local angel investors, leading venture capitalists, and representatives from investment banks such as Goldman Sachs and Morgan Stanley. 

You will be the point of contact for our investors and will ensure a seamless experience during and after our global events.

Please note, this is a 6 month FTC

What you will achieve at Web Summit

• You’ll act as an internal point of contact, improving processes and workflows that result in an excellent event experience for our investors
• You’ll ensure investor attendees have a great customer and event experience
• You will manage all logistics and scheduling for investors attending our events
• You’ll run and fulfil any investor-related activities at our events
• You’ll liaise with other teams and ensure clear communication channels exist
• You’ll foster relationships with some of the most innovative funds

Who you are

• You’re a natural collaborator who excels as part of a team working towards stellar customer experiences
• You’re a natural people person and have keen attention to detail
• You’re exceptionally organised, with strong administrative skills
• You can solve problems, and have the ability to think on your feet
• You can keep your cool in any situation, while remaining confident, positive and professional
• You deal with confidential matters in a professional manner, while respecting and upholding professional integrity at all times
• You're a quick learner and can grasp the intricacies of complex relationships easily

Skills and abilities we're looking for

• At least 1-2 years of experience in a relationship/account management or customer service role
• Excellent customer service skills and an eye for detail
• Exceptional planning, scheduling and communication skills
• Strong administrative skills and an ability to meet deadlines
• Self-motivated multitasker with the ability to work on your own initiative to accomplish tasks
• Ability to adapt to changing needs and take up new tasks proactively
• Ease and comfort in talking to any audience, including Fortune 500 CEOs, leading venture capitalists and emerging startups
• Knowledge of venture capital industry is beneficial but not required

Benefits and perks:

- Hybrid-working model open to all employees.

- Subsidised healthcare, dental, employee assistance programme (EAP) and more.

- Pension contribution up to 6%(Irish based only)

- A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.

- Company laptop, generous annual leave and flexible working arrangements.

- Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.

- Annual company get-togethers, charity days, and monthly wellbeing talks.

- Wellness subsidy issued to all employees of €1000 per year

At Web Summit, we embrace ersity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.

Title: Investor Success Coordinator

Location: Dublin

Type: Fixed term contract

Workplace: hybrid

Category: Key Attendee Success

Job Description:

About us:

How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.

And we’re just getting started. 

We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.

To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us. 

About the team:

You’ll be joining the Key Attendee Success team, who are responsible for ensuring our investors, media attendees and speakers have the best experience at our events. You’ll be working closely with the investor acquisition team, which has been instrumental in increasing the numbers of attending investors at our events. These have included local angel investors, leading venture capitalists, and representatives from investment banks such as Goldman Sachs and Morgan Stanley. 

You will be the point of contact for our investors and will ensure a seamless experience during and after our global events.

Please note, this is a 6 month FTC

What you will achieve at Web Summit

• You’ll act as an internal point of contact, improving processes and workflows that result in an excellent event experience for our investors
• You’ll ensure investor attendees have a great customer and event experience
• You will manage all logistics and scheduling for investors attending our events
• You’ll run and fulfil any investor-related activities at our events
• You’ll liaise with other teams and ensure clear communication channels exist
• You’ll foster relationships with some of the most innovative funds

Who you are

• You’re a natural collaborator who excels as part of a team working towards stellar customer experiences
• You’re a natural people person and have keen attention to detail
• You’re exceptionally organised, with strong administrative skills
• You can solve problems, and have the ability to think on your feet
• You can keep your cool in any situation, while remaining confident, positive and professional
• You deal with confidential matters in a professional manner, while respecting and upholding professional integrity at all times
• You're a quick learner and can grasp the intricacies of complex relationships easily

Skills and abilities we're looking for

• At least 1-2 years of experience in a relationship/account management or customer service role
• Excellent customer service skills and an eye for detail
• Exceptional planning, scheduling and communication skills
• Strong administrative skills and an ability to meet deadlines
• Self-motivated multitasker with the ability to work on your own initiative to accomplish tasks
• Ability to adapt to changing needs and take up new tasks proactively
• Ease and comfort in talking to any audience, including Fortune 500 CEOs, leading venture capitalists and emerging startups
• Knowledge of venture capital industry is beneficial but not required

Benefits and perks:

- Hybrid-working model open to all employees.

- Subsidised healthcare, dental, employee assistance programme (EAP) and more.

- Pension contribution up to 6%(Irish based only)

- A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.

- Company laptop, generous annual leave and flexible working arrangements.

- Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.

- Annual company get-togethers, charity days, and monthly wellbeing talks.

- Wellness subsidy issued to all employees of €1000 per year

At Web Summit, we embrace ersity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.

Title: Talent Acquisition Specialist - Chicago

Location: Chicago, IL

Type: Teacher Success & Operations (TSO)

Workplace: hybrid

Category: US Team

Chicago

US Team /

Teacher Success & Operations (TSO) /

Hybrid

Job Description:

Location: Chicago - Hybrid, the team work 2-3 days a week in a co-working space

Type: Full-time

Salary:  $51,000 OTE (uncapped)

About Zen Educate:

Zen Educate is a technology company with an online platform that helps match schools with teaching staff (Substitute teachers, Paraprofessionals, etc.) By leveraging technology, our smart algorithms can match teachers to the perfect school and help schools find great teachers.

Zen Educate is on a mission to help the education system as a whole. By improving efficiency and keeping things simple, we can help schools find administrative savings and we promote schools to pass these savings to teachers and increase teacher pay! This helps keep more money within the education system so that the money is used to help children learn and develop.

We care about the teachers as much as we care about the schools. We help both sides improve transparency and communication so schools and teachers are better prepared and can work together effectively! 

We have recently raised our Series B funding of $37mil, the largest round in European EdTech this year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets!

About the role:

The Talent Acquisition Specialist will work with our Zen Educate Teacher Success Team. The role will focus on onboarding potential teachers as well as matching applicants to specific criteria based on a school's needs. This is a high-dialing role that will require you to be communicating with applicants throughout the majority of your day to help get them placed in a teaching role as soon as possible.

Your day-to-day responsibilities will be:

Calling teachers signing up for Zen Educate to quickly qualify, assess preferences, and schedule them in for interviews if they meet our criteria

Conducting initial phone interviews with applicants to assess their suitability for our open roles

Gaining a deep understanding of candidates' preferences while identifying the most suitable position

Building value and excitement around Zen Educate’s mission and how we support in finding them the perfect role

Helping guide candidates through our screening and document collection process, and diligently following up with candidates that need support throughout

Building urgency and excitement when speaking with applicants to get them started with Zen Educate as soon as possible

Working in a fast paced and ever changing startup environment that requires flexibility and adapting to change

We are looking for:

Confidence on the phone and ability to build rapport with candidates 

Someone who thrives in a high-performing, goal-oriented environment

A growth mindset, with a commitment to learning and developing new skills

Independent and self-motivated, and able to remain resilient through the challenges of a startup environment

Strong written and oral communication skills

Comfortable with technology including Google suite

Experience in customer service, customer success or inbound sales, or experience in education (former teachers looking for a new way to make an impact on education are encouraged to apply)

New grads are encouraged to apply

What's in it for you?

Work that you want to talk about

Competitive salary

Ownership in the company

15+ days PTO & 9 federal holidays

Fun-loving, tight-knit team solving a problem that makes a difference

Health Insurance

Diversity and Inclusion:

At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. 

We welcome applicants with erse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work. 

We are committed to building a team that reflects the ersity of our community and promoting an equitable and inclusive environment for all. We seek out erse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.

Title: Technical Support Specialist

Location: New York, NY

Job Description:

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. 

About the Role

As Desktop Support Administrator, you will provide infrastructure IT support services for The New York Times Company. You will support all functional departments, working with the New York Help Desk, Application Support, Platforms, Networking, Storage, and other support teams to provide fast and exceptional service to end-users. You will report to the Manager, End-user Operations. You will be on site three days per week in New York, NY.

This is a hybrid position, based in our New York City office and includes regular attendance in the office 3 days each week (subject to change).

Responsibilities:

• You will provide tier 2 hands-on support to end-users throughout the company (excluding executives) who are working in an office or working from home

• You will promptly handle IT support requests through Servicenow and Jira ticketing systems

• You will maintain all equipment per our company inventory asset control standards.

• You will deploy, configure, and troubleshoot end-user computing devices

• You will install, configure, and troubleshoot supported operating systems including: enterprise software (i.e Microsoft Office Adobe Creative Suite, Gsuite, etc), Wi-Fi, internet browsers, and general connectivity issues.

• You will provide customer training on systems and technology and distribute instructional documentation.

• You will troubleshoot and resolve issues via remote support tools, phone, chat, email, or in person from NY Times employees, freelancers, and contractors and update and create tickets following established procedures.

• You will assist facilities for operational requests and building needs

• You will enforce standards and security, including: PCI and GDPR standards.

• You will support special events in the office and at remote locations

• You will demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• 3+ years of experience in an IT technical support role

• 1+ years of experience with end-user support using different technologies

• 1+ years of experienced as a system administrator.

• You can move, lift, carry, push, pull, and place objects up to 25 pounds without assistance

• You can reach overhead and below the knees, including bending, twisting, pulling, and stooping

• You can stand, sit, or walk for an extended period of time

Preferred Qualifications:

• Familiarity with Apple platforms

• Familiarity with Servicenow

• Familiarity with Bomgar remote control application

This position is represented by the NewsGuild of NY.

#LI-Hybrid

REQ-018619

The annual base pay range for this role is between:

$68,170—$75,500 USD

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a erse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all  backgrounds to apply.

We are  an Equal Opportunity Employer and do not discriminate on the basis of an inidual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.  The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here. 

The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable "Fair Chance" laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For information about The New York Times' privacy practices for job applicants click here.

Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site. The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.

Title: Associate Technical Services Engineer

Location: United States (Remote)

Job Description:

Unqork empowers enterprises to accelerate growth by rapidly building, testing, and running AI-powered applications that embody the future of enterprise development. Trusted by the world’s largest organizations in highly regulated industries, these applications become more secure over time while significantly reducing technical debt—allowing businesses to focus on innovation rather than maintenance. Unqork’s customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services. 

At Unqork, we value inclusive and innovative thinkers who boldly challenge the status quo. We encourage you to apply! 

This roles requires you to participate in an on-call rotation (once a week at night and once every 8 weeks on the weekend)

The Impact U will make:

• Report to our Senior Director, Technical Services Engineering

• Be the primary contact for support assessment consultants

• Partner with support leadership to operationalize and improve support processes

• Promote positive outcomes for technical support issues across the account portfolio

• Foster education and process documentation for support consultants

• Partner with platform operations and customer success teams to improve support models and new processes focused on scalability

• Provide service to our clients and internal collaborators

What U bring:

• 1+ Years in Software Support or Technical Implementation (preferably SaaS or similar)

• Basic Knowledge of Databases (MongoDB) + JSON + RESTful API

• Technical Troubleshooting Ability (no-code experience or similar)

• Experience in Designing, Documenting and Educating new Operational Processes

• Service Mindset - Customer-focused

Compensation, Benefits, & Perks

💻 Work from home with a remote-first community

🏝 Unlimited PTO (and the encouragement to use it)

📝 Student loan payback program

🏥 100% employer-covered medical, dental, and vision options available to you and your dependents

💸 Flexible Spending Account (FSA)

🏠 Monthly stipend toward your WFH setup, vacation, development and more

💰 Employer-sponsored 401(k) with contribution match

🏋🏻‍♀️ Subsidized ClassPass Membership

🍼 Generous Paid Parental Leave 

💲 Hiring Ranges:

• Tier 1: $65,000 - $80,000 

• Tier 2: $55,000 - $70,000

Unqork employs a market-driven approach to establish compensation ranges. In addition to a base salary, employees may also be eligible to receive a target incentive and company equity in the form of stock options.

An employee’s compensation within the range provided above depends on a variety of factors including, but not limited to, their location, role, skillset, level of experience, and similar peer salaries.

As a remote-first company, Unqork incorporates a geographic differential into our compensation structure, depending on the candidate’s location. We utilize a tiered system—Tier 1 and Tier 2—to accurately reflect local market rates and ensure our compensation packages are both fair and competitive.

Our geographic tiers are defined as follows:

• Tier 1: New York Metro, Seattle Metro, San Francisco Bay Area 

• Tier 2: All other US and US territory locations

Unqork embraces a culture of security and privacy awareness by consistently safeguarding sensitive information, adhering to company policies, and actively participating in training and initiatives to protect our data and the privacy of our stakeholders. 

Unqork is an equal opportunity employer. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. 

#LI-LN

Title: Regional Director - FED Civilian

Location: Remote - D.C., USA

Job Description:

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for an experienced Regional Director to lead one of our Civilian sales teams. Reporting to the RVP of Civilian, you'll lead a team to maximum potential. You will help coach and increase sales excellence within the Federal team.

What We're Looking for (Minimum Qualifications)

• Bachelor's degree or global equivalent in a related field
• 5+ years of Civilian leadership experience in software/SaaS with Fed Financials, Treasury, DOI, HUD, Tribes, USPS
• Experience building successful sales teams
• You will have a sales process and methodology around territory planning, assessment and resource allocation

What Will Make You Stand Out (Preferred Qualifications)

• Well networked to attract top-performing professionals into the selling organization
• Experience with SaaS business models with enterprise security experience
• You will be a change-agent in the organization; lead processes that scale

#LI-LB1

#LI-Remote

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$157,500 - $225,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all iniduals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

Title: Marketing Development Representative

Location: Remote

Job Description:

What is PerfectServe? 

PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! 

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. 

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. 

Position Overview

Our mission is to improve the patient experience and drive positive outcomes in care delivery settings using innovative technology solutions. The primary goal of this Marketing Development Representative (MDR) position reporting to Marketing is to engage with Inbound leads to build our Marketing funnel.

You will work closely with Marketing and Sales to manage a high volume of inbound leads through various means of communication (email, live chat, phone) and develop a deep product knowledge to aid in converting these leads to qualified opportunities for Account Executives. You must have excellent time management, organization, and communication skills.

• Qualify and nurture inbound leads generated through marketing campaigns, converting them into sales-ready opportunities for the sales team.

• Provide feedback to the Marketing team on lead quality, campaign performance, and messaging effectiveness.

• Respond promptly to inbound inquiries via phone, chat, email, and web forms, ensuring a positive first impression of PerfectServe.

• Conduct discovery conversations to understand prospect needs, patient flow issues, provider frustrations, and overall objectives.

• Educate prospects on PerfectServe solutions and match their needs to appropriate products and services.

• Schedule qualified meetings between prospects and sales representatives based on established criteria.

• Maintain accurate and up-to-date records of all prospect interactions and lead status in Salesforce CRM.

• Collaborate with Marketing to support campaign launches and provide insights for content development.

• Maintain a strong knowledge of all PerfectServe products, services, and value propositions.

• Meet and exceed monthly targets for lead qualification, conversion rates, and meeting bookings.

Qualifications:

• Motivated, competitive, and hardworking with a desire to grow with a company.

• Ability to create a great first impression and provide a PerfectServe experience.

• Salesforce experience preferred, not required.

• Possess excellent communication skills and demonstrate professional etiquette in all forms of communication.

• Not afraid of the phone or hearing ‘no thanks.’

• Pleasantly persistent and able to get to ‘yes’ in a sales conversation.

• Ambitious and open to coaching and new ideas.

• Energized by a fast-paced environment.

• Embody PerfectServe core values: collaboration, purpose, innovation, service, integrity, inclusion.

Why Join PerfectServe?

**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**

Benefits:

• Remote first work environment

• Health, Dental, Vision, Life and Disability Insurance options available day one.

• 401K - with match and immediately vested.

• 17 company holidays, 2 floating holidays plus competitive paid time off policy

• Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

Title: Administrative Assistant

Location: Houston - Hybrid, TX, US

Workplace: Hourly Worker

Department: Administrative

Job Description:

Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services.

The professionals at McLarens live by a set of shared values that guide their actions and behaviors:

EXCELLENCE – We aim for nothing less than the highest standards in everything we do.

TEAMWORK – We work best when we work together with clients, colleagues, and suppliers alike.

RESPECT – We are trusted to keep our promises, act with integrity, and treat people the right way.

KNOWLEDGE – We know our market better than anyone, but still, we never stop developing.

THOUGHT LEADERSHIP – We use inspired thinking and pioneering solutions to stay ahead in an ever-changing market.

ACCOUNTABILITY – We move with urgency to deliver on our commitments and drive for results, even amid ambiguity.

Summary

The Administrative Assistant must possess the ability to handle clerical and administrative duties such as generating reports and communicating via phone and email to provide exceptional customer service to McLarens internal and external customers.  The incumbent must have strong problem-resolution skills, be detail-oriented, and enjoy working in a fast-paced team environment with professionals dedicated to providing exemplary customer service.

The Administrative Assistant will manage multiple competing priorities and meet (sometimes short) deadlines with a positive and enthusiastic attitude. This role involves various responsibilities and requires flexibility and a willingness to take initiative to learn business acumen and terminology. 

Primary Duties

• Transcription of dictation and/or sending/receiving transcription to and from service; proofing incoming transcription documents.
• Facilitate the data for file set-up of new assignments to the Center of Excellence and completing claim acknowledgment letters.
• Input and maintain data into Company claims software systems and claim file maintenance to keep data current as required.
• Telephone and email liaison with clients/insureds/co-workers.
• General office duties, i.e., scanning, pickup/drop off mail and distribution of mail.
• Monitor calls, incoming emails, and faxes for your team, and take appropriate actions in a timely fashion.
• Input and maintain data into Company software systems as required.
• Other office duties as assigned by Office Manager and Regional Office Manager.

Key Accountabilities

• Assist adjusters with sending out Reports and proofs of Loss, monitor for return, forward to the carrier for payment, and follow up for payment if required. Also, assist with other correspondence as needed.
• Prepare Unbilled Detail Reports for invoicing and monitor the adjuster’s WIP report weekly for billing and file closure.
• Ensure outside contractors’ invoices are handled according to corporate procedures on a timely basis.
• Assist as needed for accounts receivable, working with the Collections Manager and adjusters to maximize collection activity.
• Maintenance of bordereau and records for clients, as needed, including trust accounts.
• Process Incoming Funds Notice and Trust Disbursement Requests for monies in Trust.
• Expense report review.

Qualifications

• Technical skills:  e-fax, multi-function copier/scanner, etc., excellent keyboarding/typing skills, proficiency in 10-Key. 
• Strong knowledge of MS Word, MS Excel, Adobe, Outlook, and Teams  Strong attention to detail and accuracy 
• Organized and able to prioritize; ability to work with minimal supervision once trained 
• The employee should be analytical, detail-oriented, flexible, and decisive.
• He/she should be able to multi-task and cope with deadlines.  
• Strong communication and interpersonal skills  
• Proactive, flexible with a high degree of initiative, able to work well both independently as well as within a team environment.

Experience

• Some experience in the insurance industry is preferred.

• Experience working in an Administrative Assistant role or an equivalent position.

• High School diploma or equivalent

• Minimum of 5+ years office experience

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

Title: Services Supervisor

Location: PORTLAND, OR, US, 97217-3915

Workplace: Hybrid

Department: Customer Service (US)

Job Description:

Work Location Type: Hybrid  

Req Number  325857

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

Compensation

The anticipated base pay compensation range for this position is $71,800.00  to $119,600.00.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' inidual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Inidual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Supervisor Onsite Services leads a team and oversees all Onsite services (KeepStock - our customer managed inventory solution) within a specific geography and customers. Ensure execution of the onsite services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth, and cost to serve.

You Will

• KeepStock Management/Leadership:
• Coach a team of 4-9 Onsite Representative and Specialists to maintain customer accounts within in a geography or customer and stock and organize products on time using essential tools and metrics
• Select, coach, and retain a erse team
• Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement
• Financial Performance/Resource Management:
• Manage KeepStock projects in the service geography focused on improving productivity and profitability of the KeepStock offering.
• Ensure proper solutions and resources are being offered/deployed to customers.
• Partnerships to influence Growth:
• Partner with the sales team, providing expertise in Keepstock offer to help sales team to exceed incremental sales growth expectations to meet Return on investment for KeepStock sites.
• Maintain customer relationships and partner with the sales & branch teams to identify and address service opportunities.
• Be a strong KeepStock advocate by building an internal network with local Customer Service, Sales, Supply Chain and Consulting collaborators

You Have

• 3+ years relevant experience of retail, manufacturing or industrial business experience ideally with some leadership experience.
• Understanding of financial and economic concepts to perform the P&L tasks.
• Situational leadership experience in a matrixed environment and lead others not directly within span of control
• Experience building and sustaining partnerships and teams.
• Strength in process improvement, ownership and control and project management.
• Ability to be in the field with your team 3 to 4 days a week.

#LI-LB1

 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

Title: Human Resource Clerical Assistant

Location: Oklahoma City United States

Job Description:

Job Posting Title

Human Resource Clerical Assistant

Agency

320 DEPARTMENT OF WILDLIFE CONSERVATION

Supervisory Organization

Wildlife Conservation

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Part time

Job Type

Temporary

Compensation

$12.81 per hour

Job Description

SUMMARY OF ESSENTIAL JOB DUTIES: Under the direct supervision of the Human Resources Administrator and/or the Human Resource Officer performs a variety of specialized clerical duties in the Human Resource Section and/or Administration Division. Process correspondence, reports, form letters, job descriptions, and other clerical material. Process a variety of personnel transaction forms concerning new hires, applicant lists, inidual appointments, status changes, transfers, promotions, demotions, and terminations; may contact employees or applicants to clarify information. Process time and leave reports.

JOB DUTIES:

Answer telephones when Human Resource Staff is not available, open and sort mail, greet visitors.

Assist review time entry and leave taken reports.

Assist with retirement and leave files.

Scan, file, and shred confidential paperwork.

Prepare information for new employee orientation.

Maintain files so that all material is quickly and easily located.

Assist in proofreading various typed and printed material.

Assist in the preparation of recruitment and/or training materials.

Assist with employee activity functions.

May be required to perform other duties as assigned by supervisor.

Must have the ability to:

• Lift and carry standard office equipment and supplies up to 25 pounds.

• Establish and maintain effective working relationships, work independently, and be professional and courteous with the public, employees, other agencies, and other partners.

• Communicate clearly and effectively in public speaking situations and be able to express oneself clearly and concisely in writing.

• Use personal computer and various other office equipment. Should be proficient in Microsoft Word, Excel, PowerPoint, and have an overall understanding of internet-based computer applications.

• May be required to occasionally work extended hours and weekends with occasional travel requiring overnight stays.

REQUIREMENTS:

EDUCATION: Requires high school diploma.

EXPERIENCE: Experience is not required but will be considered to select the best candidate.

KNOWLEDGE AND SKILLS: Requires word processing, data entry, typing, proofreading, spelling, punctuation, and filing procedures. Must be able to communicate efficiently.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Job Title: Event Operations Coordinator (Part Time)

Location: Brooklyn, New York

Job Description:

Reports to: Hospitality Operations Manager & Events Manager

Hourly Rate: $30.00 - $35.00

Department: Events and Operations

The Lighthouse, part of Whalar Group, is a first-ever creative campus and studio playground for the Creator Generation, offering Creators an I.R.L. platform to Learn, Make, and Belong. With Venice, CA already opened, and Brooklyn, NY opening in Fall 2025, and London/EMEA opening in 2026, the campuses are designed to empower and support career Creators and creative professionals, providing a dynamic environment explicitly tailored to their needs. Each campus features state-of-the-art, mixed-use content studios, and hosts impactful programming that empowers members to collaborate, learn, and grow their businesses within a thriving community. 

The Lighthouse expands opportunities and creative capabilities, offering Creators a dedicated space to co-create, connect, and lead the businesses shaping creative culture. Learn more: www.thelighthouse.com.

About the role:

In this role, you will support both the Events Manager and Hospitality Operations Manager in planning, coordinating, and executing events across our Brooklyn campus. You’ll combine administrative precision with on-site leadership, ensuring every event, from intimate member gatherings to large-scale productions, runs seamlessly.

You will collaborate closely with catering partners, vendors, and cross-campus teams to uphold an exceptional guest experience. Successful candidates will be organized, proactive, and excited to help bring creative programming and hospitality to life.

Here’s what you’ll do day-to-day:

Event Planning & Administration

• Maintain detailed event sheets, timelines, checklists, and communication documents.
• Assist with event inquiries, scheduling, and walkthrough coordination.
• Prepare catering, rental, AV, and supply orders, tracking deliveries and invoices.
• Keep Events Manager updated on changes, vendor confirmations, and operational needs.
• Manage internal calendars and share event impact notifications with campus teams.

Operations & Vendor Coordination

• Coordinate catering orders including guest counts, dietary needs, timing, and setup.
• Partner with Café, Reception, Campus Support, Maintenance, and AV teams to prep spaces.
• Assist with event setup including signage, materials distribution, staging, and light décor.
• Welcome and check in vendors, escort them, and ensure adherence to campus guidelines.

On-Site Event Execution

• Serve as on-site floor lead, ensuring smooth communication across departments.
• Monitor guest flow, check-in processes, and run-of-show adjustments.
• Identify and troubleshoot issues quickly, escalating when needed.
• Support opening and closing procedures for all event spaces.

Campus Collaboration

• Partner with Campus Support to maintain shared areas during high-traffic periods.
• Assist in transitioning spaces between programs and activations.
• Work with Café and Bar teams on beverage service and restocking.
• Support Reception during VIP arrivals and guest coordination.

Here’s what we’re looking for:

• 2–4 years of experience in events, hospitality, production support, or operations.
• Experience coordinating vendors, catering, or facility operations is a plus.
• Strong communication skills with a calm, professional, guest-first presence.
• Comfortable using CRM tools, scheduling platforms, and basic spreadsheets.
• Highly organized, adaptable, and confident managing multiple priorities in a fast-paced environment.
• A hospitality-driven mindset—anticipating needs and taking proactive initiative.
• Collaborative, reliable, and eager to support cross-functional teams.
• Curious, open to feedback, and excited to learn new workflows.

Physical Requirements:

• Ability to lift up to 25 lbs.
• Frequent standing, walking, and movement across campus buildings.
• Flexibility to work early mornings, evenings, and weekends based on event schedules.
• Primarily onsite role with active involvement in event spaces.

Our values:

At The Lighthouse, ersity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A erse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire iniduals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The Lighthouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

Title: Director, Consumer Research and Insights

Location: United States/Remote

Job Description:

At Underdog, we make sports more fun.

Our thesis is simple: build the best products and we’ll build the biggest company in the space, because there’s so much more to be built for sports fans. We’re just over five years in, and we’re one of the fastest-growing sports companies ever, most recently valued at $1.3B. And it’s still the early days.

We’ve built and scaled multiple games and products across fantasy sports, sports betting, and prediction markets, all united in one seamless, simple, easy to use, intuitive and fun app. 

Underdog isn’t for everyone. One of our core values is give a sh*t. The people who win here are the ones who care, push, and perform. If that’s you, come join us.

Winning as an Underdog is more fun.

The Director of Research & Insights will lead the development and execution of a comprehensive insights strategy that deepens our understanding of our customers, brand, product, and marketplace. This leader will oversee all research initiatives—qualitative, quantitative, and behavioral—and translate insights into strategic guidance that drives brand growth, marketing effectiveness, and product innovation. Acting as both a subject matter expert and a strategic partner, the Director will champion a culture of customer-centric decision-making across the organization.

About the role:

Customer & Market Insights

• Lead the customer proposition and voice of customer program, creating a unified framework to capture, analyze, and share customer and market feedback across the business.

• Design and execute custom research studies, brand tracking, and consumer sentiment analyses that reveal actionable insights and business opportunities.

• Conduct market and competitive analyses to identify emerging trends, white space, and potential threats.

• Partner cross functionally with Product, Strategy and Data to own the measurement, analysis, and reporting of consumer-level metrics, ensuring insights drive marketing, product, and brand strategies.

Strategic Influence & Storytelling

• Triangulate research findings with data and insights to build clear, compelling narratives that influence strategic and operational decisions.

• Provide insights that shape brand positioning, messaging, and marketing campaigns, connecting customer data to creative strategy.

• Lead the articulation of the Underdog customer promise - ensuring our positioning, differentiation, and emotional and functional benefits resonate with fans.

• Partner with Product, Marketing, VIP and Strategy leaders to inform roadmap prioritization and cross-channel initiatives.

Research Leadership & Governance

• Oversee both qualitative and quantitative research projects, managing the full lifecycle from design to delivery.

• Champion data governance, experimentation, and integration best practices, ensuring systems like CRM and analytics tools support deep customer understanding.

• Be the internal subject matter expert on data collection tools, methodologies, and insight communication.

• Optimize internal processes for gathering, sharing, and acting on customer data across departments.

Partnerships & Collaboration

• Build strong relationships with senior leaders across Product, Marketing, and other functions to align insights and work with business goals.

• Manage and nurture relationships with external research partners and vendors to ensure high-quality, strategic deliverables.

• Collaborate with cross-functional teams to integrate insights into day-to-day decision-making and long-term planning.

Who you are

• 10+ years of experience in consumer insights, market research, or analytics, ideally within a fast-paced, consumer-focused brand or digital platform.

• Proven track record of transforming data into actionable strategies that drive measurable business outcomes.

• Deep expertise in both qualitative and quantitative research methods, with experience leading brand tracking and customer segmentation studies.

• Strong storytelling and presentation skills; able to distill complex data into clear narratives for executive audiences.

• Demonstrated ability to manage external research partners and large-scale insight programs.

• Experience with CRM systems, analytics dashboards, and customer data integration best practices.

• Passion for understanding customer behavior, culture, and the dynamics that shape brand loyalty.

Even better if you have

• RMG category experience

• Multi-product, direct to consumer experience in a hyper-competitive category

Our target starting base salary range for this position is between $176,000 and $210,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)

• 16 weeks of fully paid parental leave

• Home office stipend

• A connected virtual first culture with a highly engaged distributed workforce

• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

#LI-REMOTE

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

Title: Senior Business Recruiter

Location: New York, NY

Job Description:

About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. 

Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.

About The Role

The recruiting team is responsible for driving GlossGenius’ success by finding extraordinary people that are excited by our mission to empower entrepreneurship. As a Senior Business Recruiter, you will be responsible for identifying, attracting and hiring exceptional talent across a erse set of departments and levels including but not limited to Marketing, Sales, Strategy, G&A, and Customer Experience. You will serve as a strategic partner to executive leadership, driving our ambitious growth goals by delivering high-caliber candidates who will raise the bar at GlossGenius.

You will report to the Manager of Business Recruiting. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.

What You’ll Do

• Full-Cycle Recruiting: Own and manage the entire recruitment life cycle for a erse set of roles ensuring a seamless and high-touch experience for all candidates and hiring managers

• Strategic Sourcing & Pipeline Generation: Design and execute creative, multi-channel sourcing strategies to build pipelines and differentiate GlossGenius at the top of the funnel 

• Stakeholder Partnership: Act as a strategic advisor to Hiring Managers and leverage data to influence decision-making and recruiting related strategies

• Process Excellence & Efficiency: Drive continuous process improvement and utilization of AI tools to enhance speed, efficiency, and quality of hire

• Closing & Negotiation: Manage the entire offer process end to end including extending offers and complex negotiations

What We’re Looking For

• Bachelor’s Degree from an accredited institution 

• 5+ years of full cycle recruiting experience, preferably at a high-growth technology company or startup 

• Proven experience filling hard to fill roles, including leadership positions

• Experience developing and implementing recruiting strategy and interview processes alongside business leaders

• Experience communicating directly with leadership including director up to VP level

• A passion and excitement for building exceptional teams

• An ability to operate with a high sense of urgency while not compromising on attention to detail

• A customer-focused attitude, excellent interpersonal skills to handle all levels within an organization, and a track record of providing a high-touch experience to both candidates and hiring managers

Benefits & Perks 

• Flexible PTO

• Competitive health & dental insurance options, with premiums partially or fully covered by GG

• Fertility and adoption benefits via Carrot

• Generous, fully-paid parental leave policy

• 401k benefit - employees are eligible to contribute starting day 1 of employment

• Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses

• Pre-tax commuter benefits

• Dependent Care FSA

• Home office support

• Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year

The starting base salary for this role in New York, California, and Washington is between $140,000-$165,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. 

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.

Personal Information: Notice at Collection for Employees and Applicants

Agency Submissions

Title: Pharmacovigilance Reporting Specialist (Quality Assurance)

Location: Phoenix AZ US

Type: Full-time

Workplace: Fully remote

Job Description:

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

Overview:

This role is responsible for leading the daily tasks associated with the company’s copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service. The Quality Assurance Specialist regularly provides support to the department manager and occasionally Senior Leadership in order to effectively maintain program operations and goals.

• Monitoring associate calls and providing feedback to program managers on associate strengths/coaching opportunities
• Reviewing associate case records to ensure program metrics are met
• Preparing call center reports and tracking service trends
• Participating in the creation and maintenance of program SOP’s
• Assisting with user acceptance testing of program platform (eCase, iAssist)
• Monitoring program AE’s

Requirements

• +5 years specialty mail order pharmacy experience

• Experience in patient support/pharmacy related setting

• Ability to manage time effectively, and meet deadlines with minimal supervision

• Attention to detail, and working knowledge of internal CRM and workflows

• Effective communication skills: written and interpersonal

Benefits

About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on  to find out how our team members are #TransformingLives.

Why Choose AssistRx:

• • Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.

  • Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.

  • Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and erse perspectives.

  • Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.

  • Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.

  • Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy!

• • Medical, dental, vision, life, & short-term disability insurance

  • Teledoc services for those enrolled in medical insurance

  • Supportive, progressive, fast-paced environment

  • Competitive pay structure

  • Matching 401(k) with immediate vesting

  • Legal insurance

Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!

• • #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.

  • Values Award: This quarterly award program recognizes iniduals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.

  • Vision Award: This annual award program recognizes an inidual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Title: Value & Insights Team Lead

Type: Full-time

Workplace: Fully remote

Job Description:

Location: Remote Spain - Portugal - Canada - Poland

Contract: Full-time. If hired outside Finland or North America, role will be structured as an Independent Contractor Agreement with full benefits.

Reports to: VP of Product & Marketing

Direct Reports: 3 (Data Analysts / BI roles)

About BrandBastion

At BrandBastion, we help the world’s biggest advertisers and fastest-growing disruptors turn social media conversations into brand growth. Our platform combines cutting-edge AI with expert community management to protect, engage, and grow brands at scale. We’re agile, premium, and built for marketers who know that community is the new growth engine.

Role Overview

We are looking for a Value & Insights Team Lead to bring data to life across the business. This is not a traditional back-office analytics role. You will be the bridge between numbers and narrative - helping us uncover insights, quantify ROI, and translate complex data into compelling stories that drive decision-making, marketing impact, and customer success. You will not just respond to requests, you will proactively scan performance and usage across accounts and bring clear recommendations to the business.

You will work across marketing, sales, customer success, and product, owning analytics initiatives that demonstrate the value of BrandBastion’s solutions both internally and externally. From shaping product ROI cases, to building standout customer case studies, to guiding feature prioritization with data, this role is central to how we communicate value to customers and the market.

Key Responsibilities

• Analytics & ROI

  • Design and run analyses that demonstrate the ROI of our plans, features, and solutions.

  • Partner with Product to define the metrics that matter most to customers and the business bringing them to the front of our Platform.

  • Build dashboards and reporting frameworks that drive better decision-making and visibility for clients.

   

• Storytelling & Case Studies

  • Own the development of customer case studies from start to finish, working with Customer Success and Marketing to highlight impact.

  • Translate raw data into compelling narratives for sales decks, marketing campaigns, and investor communications.

  • Create benchmark reports and thought-leadership content that position BrandBastion as a category leader.

   

• Cross-Functional Business Partnering

  • Collaborate with Sales to provide data-driven insights that help win new deals and expand accounts.

  • Support Customer Success with analytics that demonstrate customer performance and value.

  • Work with Product to measure adoption, evaluate impact, and guide roadmap prioritization.

   

• Customer health and churn risk

  • Run a regular review, at least monthly, of all key client accounts to assess platform usage, feature adoption, and performance versus goals.

  • Identify early churn risks driven by low usage or weak results, and immediately recommend corrective actions to Customer Success.

  • Partner with Customer Success and Product Enablement leadership to turn these findings into playbooks for upsell, rescue plans, and product or strategy changes.

   

• Team Leadership
• • Lead, coach, and develop a team of 3 analysts, ensuring high-quality execution and continuous skills growth.

  • Set the roadmap, priorities, and processes for the Data & Insights function.

  • Foster a culture of accuracy, insightfulness, and storytelling across all analytics outputs.

Requirements

• Business Savvy Storyteller: You understand marketing and sales dynamics and know how to turn data into stories that resonate with executives and decision-makers.

• Strong Analytical Background: You’re skilled in SQL, Excel, BI tools (e.g., Looker, Tableau, Power BI), and data visualization. You can e deep into complex datasets and emerge with actionable insights.

• Marketing & Product Mindset: You understand funnels, campaigns, attribution, and customer journeys, as well as how product features create customer value.

• Proactive & Collaborative: You thrive working across functions, balancing multiple stakeholders, and driving projects from idea to execution.

• Excellent Communicator: Both written and verbal, with the ability to make complex concepts simple and engaging.

• Experience in SaaS, AdTech, or MarTech industries.

• Familiarity with social media marketing metrics and advertising ROI.

Benefits

• Play a pivotal role in shaping how BrandBastion demonstrates and communicates value.

• Work closely with leadership and across departments, making a direct impact on growth.

• Be part of a fast-growing, global, and innovative team redefining social media management.

• Market rate competitive compensation

• 4-5 weeks paid time off annually

• Fully remote work

Title: Pharmacovigilance Reporting Specialist (Quality Assurance)

**Location:**US

Type: Full-time

Workplace: Fully remote

Job Description:

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

Overview:

This role is responsible for leading the daily tasks associated with the company’s copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service. The Quality Assurance Specialist regularly provides support to the department manager and occasionally Senior Leadership in order to effectively maintain program operations and goals.

• Monitoring associate calls and providing feedback to program managers on associate strengths/coaching opportunities
• Reviewing associate case records to ensure program metrics are met
• Preparing call center reports and tracking service trends
• Participating in the creation and maintenance of program SOP’s
• Assisting with user acceptance testing of program platform (eCase, iAssist)
• Monitoring program AE’s

Requirements

• +5 years specialty mail order pharmacy experience
• Experience in patient support/pharmacy related setting
• Ability to manage time effectively, and meet deadlines with minimal supervision
• Attention to detail, and working knowledge of internal CRM and workflows
• Effective communication skills: written and interpersonal

Benefits

About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on  to find out how our team members are #TransformingLives.

Why Choose AssistRx:

• • Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
  • Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
  • Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and erse perspectives.
  • Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
  • Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
  • Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy!

• • Medical, dental, vision, life, & short-term disability insurance
  • Teledoc services for those enrolled in medical insurance
  • Supportive, progressive, fast-paced environment
  • Competitive pay structure
  • Matching 401(k) with immediate vesting
  • Legal insurance

Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!

• • #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
  • Values Award: This quarterly award program recognizes iniduals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
  • Vision Award: This annual award program recognizes an inidual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Title: Healthcare Software Support Representative (Remote - United States)

Location: Remote

Type: Full time

Workplace: remote

Category: Product Support

Job Description:

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

Job Summary

The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

Essential Functions

• • Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting
  • Answer incoming calls from the support queue
  • Reply to support emails in a timely fashion
  • Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines
  • Schedule and perform upgrades of the Nextech software
  • Investigate software exceptions and error reports following Nextech support guidelines
  • Provide exceptional customer service
  • Maintain detailed notes and documentation for each support incident in ticketing system

Minimum Requirements

• • 1 year of experience in a software troubleshooting role with customers
  • Excellent technical skills, including basic computer skills
  • Strong interpersonal, written, and verbal communication skills 
  • Demonstrated ability to constructively work within a team environment 
  • Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word)
  • Excellent customer service skills
  • Ability to type at a rate of 30 WPM, with 90% accuracy

Preferred Qualifications

• • Bachelor's degree
  • Salesforce experience
  • Experience using Zoom Contact Center (or similar) in a call center environment. 
  • Ability to type at a rate of 50 WPM, with 95% accuracy

Working Environment/Physical Demands

• • Working Environment:
  • Long-distance or air travel as needed – not to exceed 10% travel.
  • Physical Demands:
  • Activities require a significant amount of work in front of a computer monitor

Overview of the end-to-end interview process:

• • One-Way Video Interview: When a candidate profile is selected to proceed forward, candidates will receive an invitation with a link to complete a brief one-way video interview. This interview includes 5-6 questions and should take less than 15 minutes to complete. 
  • Assessment: Skill-based assessment through our vendor Criteria. This assessment will take approximately 20 minutes to complete.
  • Hiring Manager Interview: When a candidate is selected to proceed forward after the Video Screen, they will receive an invitation to be scheduled for a 45–60-minute Hiring Manager Interview.  
  • Team Interview: When a candidate is selected to proceed forward, they will receive an invitation to be scheduled for a 60-minute team interview.  
  • Final Selection: When a candidate has completed the Team Interview our team will make our determination on hiring.

Total Rewards

Generous annual bonus opportunity

401(k) with Employer Match

Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays.

Volunteer Time Off

Insurance: Choice of Medical, Dental, and Vision plans

Health Savings Account with employer match

Flexible Spending Account

100% Company-Paid Parental leave

100% Company-Paid Life Insurance and Short/Long Term Disability Insurance

Nextech Luminary Peer Recognition Program

Wellness Programs

Employee Assistance Program with free counseling sessions available

Corporate Discounts on Retail, Travel, and Entertainment

Title: Clinical Specialist - CAS 

Locations: North Carolina, United States of America

Work Type: Remote, Full Time

Job ID: R52991

Job Description:

A Day in the Life

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives. 

CAS seeks collaborative candidates who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. We look for candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action.  

Primary Responsibilities

• Provide technical, educational, clinical and sales support to assist the Region in meeting Cardiac Ablation Solutions sales and customer service objectives.   

• Represents Medtronic CAS during ablations procedures to provide troubleshooting and other technical assistance

• Receives technical inquiries by customers. Researches solutions to questions or problems (e.g., Catheter, Console, Generator support)

• Educational Support

• Educates and trains physicians, hospital personnel and office staff on technical matters relating to AFS products and related procedures.

• One-on-one training sessions 

• In-service education programs 

• Seminars and/or outside symposiums

• Assists RM and field training department in educating/training new Clinical Specialists and Account Managers

• Provides training and resources for hospital staff to enable them to conduct training for their personnel 

• Sales Support

• Updates sales representatives concerning procedure. Immediately notifies Account Manager regarding issues or problems requiring follow-up

• Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support

• Promotes the safe and effective use of Medtronic CAS products and related procedures

• Understands national, regional and territory sales objectives. Works in partnership with Account Manager to achieve exceed goals

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

We seek out and hire a erse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

Must Have Minimum Requirements

To be considered for this role, please ensure these minimum requirements are evident on your resume.

• High School diploma PLUS a minimum 6 years of work experience in healthcare within an EP, Cath Lab setting or sales in cardiac field​

OR

• Associate degree PLUS a minimum of 4 years of work experience in healthcare within an EP, Cath Lab setting or sales in cardiac field

​​OR

• Bachelor degree PLUS a minimum 2 years work experience in healthcare within an EP, Cath Lab setting or sales in cardiac field

Preferred Qualifications:

• Preference will be given to local qualified candidates and candidates with Medtronic experience

• B.A./B.S. Degree in nursing, cardiovascular, life sciences, or technical discipline with minimum of four years’ work experience in cardiac field, hospital/clinic or sales

• Pacing school/ATI-like training program in addition to BQs

• Proven track record with technical training assignments

• Experience in the cardiac catheter ablation field, EP lab, in a hospital/clinic or EP medical sales providing technical / clinical support

Additional Job Requirements:

• Environmental exposure to infectious disease and radiation

• Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise

• Clinical Specialists will on occasion be required to travel outside of their assigned territory and possibility overnight

• Must have a valid driver’s license

• Ability to freely move throughout the facility, use a phone, keyboard and mouse, visually able to interact with personal computers

• Must be able to stand/sit/walk for 8 hours a day

• Must have a valid driver’s license

• Must be able to drive approximately 75% of the time within assigned territory and may require overnight travel.

Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.

#LI-MDT

Physical Job Requirement

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

Salary ranges for U.S (excl. PR) locations (USD):$90,000 - $110,000

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Title: Engineer-Managed Services

Location: Vernon Hills IL US

Job Description:

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary  

The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include, but are not limited to: Enterprise data storage systems, mainframe, midrange, Windows, and/or Unix/Linux systems and associated software; network infrastructure environments; virtualized systems, database systems, and security tools. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments.

What you will do:  

• Provide detailed and effective communication to internal and external customers.

• Clearly and concisely articulate problems and solutions for issues to clients through various forms of communication

• Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met.  To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime

• Participate and lead various client projects intended to continually improve/upgrade technology infrastructures

• Provide technical solutions to complex hardware/software problems

• Identify and communicate potential opportunities for cross-selling to the sales team

• Provide high quality content deliverables using the appropriate document templates

• Ability to follow through with tasks, projects, and troubleshooting

• Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management

• Handles several tasks simultaneously (i.e.: pre-sales, troubleshoots, responds to emergencies)

• Communicates with Engineering Manager on all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)

• Responds to all customers professionally and courteously and relays any customer questions or concerns to manager

• Understand SLAs in a production environment and proactively strive to meet the commitments

• Collaborate and support cross-functionally with Customer Success, Project Management, R&D, and Sales.

• Develop, document, maintain and contribute to written proposals, technical documentation, procedures, templates, and training.

• Review assigned service requests daily, follow up and provide status updates to clients; ensure data pertaining to the status of service request is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog

• Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information

• Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship

• As requested, assists on pre-sales support activity

• Mentor and support peers within your team and cross-functionally within CDW

• Attends training sessions, and obtains industry related certifications as determined by management

• Adheres to time compliance and time entry guidelines

What we expect of you: 

• Bachelor’s degree and 3 years Microsoft support experience, OR

• 7 years total IT engineering experience, including 3 years of Microsoft support experience with products such as M365, Azure, or Exchange.

• Strong knowledge of Microsoft support in Windows server: Active Directory / Domain Controller /DNS.

• Professional experience to include customer service, requirements gathering, task execution, problem solving, sound judgement around crisis escalation.

• Professional experience in IT dealing with one or more infrastructure solutions supported by the Managed Services practice (Networking Infrastructure, Enterprise Storage, Mainframe, Midrange, Windows, and/or Unix/Linux systems, virtualization technologies, monitoring infrastructure, databases, and/or security tools).

• Ability to establish customer trust and confidence in the CDW Managed Services knowledge of and concern for customers’ business needs.

• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.

• Strong organizational, analytical, and problem-solving skills.

• Customer Service focused and a high level of professionalism.

• Ability to consistently follow policies and procedures.

• Strong communication and documentation skills.

• Excellent verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders.

• Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, erse, and growth-oriented environment.

• Demonstrates ability to work independently and be self-sufficient

• Ability to work as a team and provide guidance, mentorship, and support of peers.

• Must know when to ask for assistance.  Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.

• Must have good time management skills and be able to meet rigid and urgent assignment schedules.

• Ability to understand, remember, and apply oral and/or written instructions or other information.  Ability to organize thoughts and ideas into understandable terminology.  Ability to apply common sense in performing job.  Ability to understand and follow basic instructions and guidelines. 

• Ability to travel as needed.

• Demonstrates ability to develop strong customer relationships and trust to secure future business

• Demonstrates ability to achieve high levels of customer satisfaction.

• Demonstrates and actively promotes an understanding and commitment to the mission of CDW through performing behaviors consistent with the CDW Way.

• Microsoft Certifications such in Azure, M365 or Exchange, a plus.

• Managed Services Experience, a plus.

Pay range: $ 69,000 - $ 106,380 depending on experience and skill set.

Annual bonus target of 10% subject to terms and conditions of plan 

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Title: Compliance Manager

Location: Remote, United States

Job Description:

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?

We’re looking for a detail-oriented problem-solver, collaborative relationship-builder, and expert regulatory advisor to join our Risk & Compliance team as a Compliance Manager.

The Impact You’ll Make:

You’ll drive forward our mission of empowering people to unlock financial progress by ensuring our marketing, new products, and customer communication strategies are compliant, effective, and built on a foundation of integrity. You will own scalable compliance review processes that allow the business to move quickly and confidently.

This role provides the unique opportunity to become a highly trusted thought partner to the business, helping to apply abstract regulatory requirements to real-world product and growth decisions.

As Compliance Manager you will:

• Lead the compliance review and approval process for customer-facing materials, including marketing content, new product features, and essential customer communications.

• Develop and execute components of the Compliance Management Program, focusing on effective control monitoring in key business areas and providing clear, actionable recommendations for improvement.

• Advise business partners on requirements for developing and monitoring automated compliance tools and alerts, staying ahead of risks and driving efficiency through technology.

• Conduct and document fair lending assessments for credit models and operational processes, ensuring equitable access to our products.

• Act as a key liaison and advisor to business teams on emerging and existing compliance matters, fostering a culture of proactive compliance and risk awareness.

• Contribute to core compliance functions such as risk assessments, policy documentation, compliance training, and supporting audit responses.

• Mentor and share expertise with peers to continually elevate the team’s overall effectiveness.

• Deliver clear, risk-balanced reporting and recommendations to business leaders.

Minimum Qualifications:

• 6+ years of experience in a relevant compliance professional role within a FinTech or other applicable financial services company.

• Solid working knowledge of key laws, regulations, and industry rules that apply to credit cards, including FCRA/Reg V, TILA/Reg Z, ECOA/Reg B, UDAAP, BSA/AML, and state privacy/servicing laws.

• Demonstrated ability to effectively synthesize complex regulatory information, communicate risk-balanced outcomes, and influence business partners.

• Tech-savvy approach and a high-degree of mature self-direction, allowing you to prioritize work and adapt quickly to a changing environment.

• Experience with conducting compliance monitoring, testing, or audit/exam preparation.

• Proficiency with basic computer applications, including Google Suites and Microsoft Office products.

Preferred Qualifications:

• Experience as a financial institution compliance professional within a national bank.

• Specific experience in new customer acquisition, marketing, and credit compliance.

• Professional certification such as the American Bankers Association Certified Regulatory Compliance Manager (CRCM) and/or Certified Anti-Money Laundering Specialist (CAMS).

• Experience or deep familiarity with the application of fair lending principles in credit model design and acquisition strategies.

Compensation:

Annual full-time base salary range: $112,000-$140,000

Additional compensation in the form(s) of participation in our annual incentive program and equity are dependent on role.  Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 

It all started with a realization:  nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. 

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all iniduals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. 

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Application Integrity:

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. 

Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.

Title: Associate Customer Success Manager

Location: Denver, Colorado, United States; San Francisco, California, United States

Job Description:

About Checkr

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution.  You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement.   

The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value between all Checkr and Customer relationships. 

What you’ll do

• Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation

• Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives

• Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.

• Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams

• Oversees multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements

What you bring

• 1+ years of client-facing customer success/sales/account management/customer service experience

• General knowledge of software applications i.e. Salesforce, Google Apps, etc.

• Strong customer focus, you care about your customers and view their success as your own

• Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner

• Acute attention to detail to track high-volume tactical program elements across multiple customers

• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment

• Learn quickly and are excited to take on challenging new projects

• Enjoy planning, executing, iterating, winning, and celebrating our inidual and collective success

• Experience in the SaaS or Human Resources space is a plus

What you’ll get

• A fast-paced and collaborative environment

• Learning and development allowance

• Competitive compensation and opportunity for advancement

• 100% medical, dental, and vision coverage

• Up to $25K reimbursement for fertility, adoption, and parental planning services

• Flexible PTO policy

• Monthly wellness stipend, home office stipend

#LI-AG1

Pay Transparency Disclosure

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (San Francisco, CA)

$88,000—$103,000 USD

On-target Earnings OR Base Salary range (Denver, CO)

$74,000—$87,000 USD

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Iniduals are expected to work from the office 2 to 3 days a week. Starting January 2026, hub-based employees will be expected to work from the office 3 days per week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

Equal Employment Opportunities at Checkr

Title: Exhibition Security Officer

Location: MI-Detroit

Job type: Onsite

Job Description: 

Salary Range:

GENERAL SUMMARY 

Under the supervision of the Supervisor, Protection Services, the Exhibition Security Officer serves as an ambassador for the museum and the department during special exhibitions. The position tactfully and effectively communicates the policies and practices established for the protection and safety of museum staff, guests, and the collection.  

ESSENTIAL FUNCTIONS 

Staff special exhibition gallery posts, both stationery and foot patrols, during public hours with vigilance, attention to detail, and a positive, welcoming demeanor.

QUALIFICATIONS 

EDUCATION AND EXPERIENCE  

High school diploma or GED equivalent required.  

KNOWLEDGE, SKILLS, AND ABILITIES  

Demonstrated collaboration skills to work across departments and isions internally and with erse stakeholders externally.  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable iniduals with disabilities to perform the essential functions.  

Must be able to work under varied conditions including stationary positions for long periods of time and walking and/or standing for the entire shift based on assignment. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person and radio communication.

JOB TITLE: Development Telemarketer

Location: MI-Detroit

Job Description:

Part-time with benefits

Detroit, MI, US

Salary Range:$18.98 To $21.82 Hourly

JOB TITLE: Development Telemarketer 

DEPARTMENT: Development 

REPORTS TO: Supervisor, Development Telemarketing 

CLASSIFICATION: Part-Time (28 Hours/Week), Non-Exempt 

REMOTE WORK ELIGIBILITY: Occasional 

GENERAL SUMMARY  

Under supervision of the Supervisor, Development Telemarketing the Development Telemarketer contacts Detroit Institute of Arts members and donors by phone to solicit sales for the Annual Fund and DIA membership programs.  

ESSENTIAL FUNCTIONS  

• Lead call Detroit Institute of Arts members and donors using generated call reports.
• Use provided scripts to relay information to donors and members regarding benefits and offers.
• Influence existing or new members and donors to join, renew, upgrade, rejoin or donate.
• Exercise judgment and sales skills in evaluating member needs for renewing, upgrading, or rejoining or other museum support, and conclude appropriate sales or service transactions.
• Work with team members to meet weekly and monthly sales and performance goals.
• Maintain a thorough understanding of the DIA membership structure, Auxiliary structure, discounts, and museum events.
• Accurately record calls, pledges, sales and other useful information in the donor database and the ticketing system.
• Document changes in member and/or donor personal information including name, phone, address, and email.
• Respond to questions and concerns and seek to resolve the problem while adhering to policy.
• Maintain operations by following team policies and procedures and report any needed changes to supervisor.
• Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders.
• Perform other duties as assigned.

QUALIFICATIONS    

EDUCATION AND EXPERIENCE   

High School diploma or equivalent required. Associates degree or some college coursework preferred. Two (2) years of experience in telemarketing, sales, or customer service required. Experience with call center software and telephone systems required. 

KNOWLEDGE, SKILLS, AND ABILITIES   

• Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience.
• Demonstrated experience with cold calling sales calls.
• Demonstrated skills to prioritize and complete multiple tasks to meet deadlines and goals.
• Demonstrated experience cultivating and stewarding donor relationships to build a culture of giving and securing gifts. 
• Demonstrated ability to work with attention to detail and produce accurate results.
• Ability to calmly and professionally deescalate challenging situations with visitors.
• Must be proficient in the latest version of Office 365.
• Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.
• Must be able to establish and maintain professional, productive, and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable iniduals with disabilities to perform the essential functions.   

While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email.

Title: Charge Capture Specialist - Charge Capture Specialist - Vascular Surgery Associates

Location: FL-Clearwater

Job Type: Hybrid

Job Description:

Where Expertise Meets Compassionate Care!

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

BayCare is currently in search of our newest Charge Capture Specialist who is passionate about providing outstanding customer service to our community. BayCare’s top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions. 

Position Details:

• Status: Fulltime
• Shift Hours: 8:00 AM – 5:00 PM (May Vary)
• Shift Days: Monday thru Friday
• Location: Clearwater, FL
• Weekend Work: None
• On Call: No
• Hybrid - training is onsite and once trained then this will be a remote role with occasionally coming into the office

 The Charge Capture Specialist is responsible for:

• Responsible for daily charge entry functions, including ensuring all charges have been captured correctly for each level of service/treatment provided by assigned physicians, verifying completeness of associated dictation/chart notes, posting charges in a timely manner, and balancing all charge entry batches on a daily basis.
• Responsible for the correction of charges, edits, and registration/insurance issues in order to provide clean claims for large volume areas.
• Requires attention to detail as well as the ability to function in various information system platforms. Must discuss with provider when discrepancies present.
• Appropriate utilization of CPT, ICD-10, and HCPCS codes.
• May serve as back up for non-clinical team and perform other duties as assigned.

Requirements:

• Required High School or Equivalent GED
• Preferred associate degree and Technical - coding
• Required 1 year of Coding experience OR 2 years in a Medical-Related Field

Specific Skills:

• Critical thinking skills; Computer skills appropriate to position
• Medical Terminology use and understanding
• Work with a team; Written and verbal communication skills
• Time management skills; Customer service skills
• Work independently; Problem solving
• Communicate clearly with iniduals at all levels of the organization
• Analyze systems and processes and problem solve solutions
• Organizational skills; Financial Management skills

Benefits:

BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!

Title: Senior Clinical Specialist

, Endovascular - Connecticut/Springfield, MA

Location:

locations

United States - Connecticut - Bridgeport

United States - Connecticut - New Haven

United States - Connecticut - Stamford

United States - Massachusetts - Springfield

United States - Connecticut - Hartford

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.   

JOB DESCRIPTION:

W****orking at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for ersity, working mothers, female executives, and scientists.

The Opportunity

This is a field-based position, supporting Abbott’s Vascular ision. Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices, peripheral stents, thrombectomy catheters and atherectomy devices.

We currently have an opportunity for a Senior Clinical Specialist, Endovascular, in Connecticut and Springfield, MA. The Clinical Specialist will primarily be responsible for case planning, case support coverage, and product pull- through throughout the designated territory, and throughout the Region as needed. The Clinical Specialist will promote Vascular products through education, service and training of customers in the hospital setting. The Clinical Specialist will provide clinical education and sales support in order to assist in achieving projected sales goals, increasing sales revenues within assigned product lines, and increasing market share. This position will have a heavy focus on Vessel Closure.

What You’ll Work On

• Serves as the technical procedure and product expert in support of case coverage in the hospital setting.
• Meet with existing and potential customers (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how Vascular products can help them to achieve their goals.
• Develop relationships with hospital personnel; make new contacts in hospital departments; identify key decision makers.
• Serve as primary resource for clinical support in case coverage, troubleshooting and in-service education for company products.
• Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.
• Attend clinical procedures in the Cardiac Cath Lab, Interventional Radiology Lab, and Operating Room to ensure customer and patient success with Vascular products.
• Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, product development) to develop optimal solutions.
• Support the broader Region as needed with case support in addition to defined territory.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years of related work experience
• Ability to travel 50% within assigned region

Preferred Qualifications

• Patient interaction experience within a lab/operating room environment
• Relevant Technical Certification

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for erse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee ersity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.   

The base pay for this position is

$66,700.00 – $133,300.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

AVD Vascular

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Iniduals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\_Spanish.pdf

Title: Community Resource Coordinator II

Location: Remote-MO

Job Description:

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a ersified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.

• Provides support to members to connect them to known community and care resources in a cost- effective manner
• Supports the coordination of community outreach resources available to members and promotes awareness of care/services
• Serves as support for members on community and care resource inquiries and opportunities available to members
• Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection
• Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements
• Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support
• Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization
• Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization
• Conduct telephonic and/or in-person outreach to locate iniduals and families in the community who are hard to reach
• May make visits to inidual homes and/or community organizations
• Working Knowledge of Social Determinants of Health (SDOH) barriers
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED

Pay Range: $17.50 - $27.50 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an inidual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to ersity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Title: Customer Care Specialist I

Location: Statesville, NC - 145 Auction Ln

Job Description:

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist I

Management Level

Inidual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim’s products and services. The CCR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CCR to be confident in both the knowledge of the business as well as Manheim’s product offerings.

• The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
• Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners.
• Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
• May work across other departments to train on resolving different client issues.
• The CCR will provide responsive, timely telephone, chat and email support. The CCR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
• The CCR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.

Minimum Qualifications:

• High School Diploma/GED

Preferred Qualifications:

• Minimum of 2 years of Call center and/or client interfacing experience
• Schedule – must have flexibility to work evenings, weekends, holidays as required
• Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
• Understand foundational levels of computers and technology, internet, email
• Excellent oral and written communications skills, particularly in a phone or email context,
• Experience working in a contact center metrics driven environment
• Strong communication skills and basic computer knowledge
• Ability to operate under tight pressure
• Experience working in the automotive industry

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Title: Senior Manager, Customer Operations

(Inbound Virtual Contact Center)

Location: New York, New York

Department: Insurance

Job Description:

You could work anywhere. Why us?

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).

• Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, etc.

• Disrupt a massive market and take us to a $5B business in the next few years.

• Be immersed in a talent-dense environment and greatly accelerate your career growth.

About the opportunity:

We are looking for a Senior Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.

You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.

Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.

How you will make an impact:

• Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.

• Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.

• Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.

• Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.

• Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.

Minimum requirements:

• 3+ years of experience managing a similar sized team of inbound contact center agents and team leads or supervisors, in a high-volume, metric-driven environment

• Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance

• Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes

• Track record of driving performance by managing inputs, not just outcomes

• Comfort working across onshore and offshore teams, ideally in a tech-forward environment

Ideal profile:

• You are a systems thinker who thrives on creating structure and accountability

• You have a track record of elevating performance and don’t shy away from tough conversations

• You bring urgency, clarity, and high standards to everything you do

• You take full ownership of your domain and don’t wait for others to tell you what to do

• You are energized by rolling up your sleeves, digging into data, and solving problems at their root

• You believe feedback is a gift and you proactively seek it

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Title: Senior Clinical Specialist

Vessel Closure - Nashville, TN

Location: United States - Tennessee - Nashville

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     JOB DESCRIPTION:

W****orking at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for ersity, working mothers, female executives, and scientists.

The Opportunity

This is a field-based position, supporting Abbott’s Vascular ision. Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices, peripheral stents, thrombectomy catheters and atherectomy devices.

We currently have an opportunity for a Clinical Specialist, Vessel Closure, in Nashville, TN. The Clinical Specialist will primarily be responsible for case planning, case support coverage, and product pull- through throughout the designated territory, and throughout the Region as needed. The Clinical Specialist will promote Vascular products through education, service and training of customers in the hospital setting. The Clinical Specialist will provide clinical education and sales support in order to assist in achieving projected sales goals, increasing sales revenues within assigned product lines, and increasing market share. This position will have a heavy focus on Vessel Closure.

What You’ll Work On

• Serves as the technical procedure and product expert in support of case coverage in the hospital setting.
• Focuses on Electrophysiologists and Interventional Cardiologists and hospital staff to support the complete Vessel Closure portfolio including small and large bore arterial, venous, and future product releases.
• Meet with existing and potential customers (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how Vascular products can help them to achieve their goals.
• Develop relationships with hospital personnel; make new contacts in hospital departments; identify key decision makers.
• Serve as primary resource for clinical support in case coverage, troubleshooting and in-service education for company products.
• Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.
• Attend clinical procedures in the Cardiac Cath Lab, Interventional Radiology Lab, and Operating Room to ensure customer and patient success with Vascular products.
• Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, product development) to develop optimal solutions.
• Support the broader Region as needed with case support in addition to defined territory.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years of related work experience
• Ability to travel 50% within assigned region

Preferred Qualifications

• Patient interaction experience within a lab/operating room environment
• Relevant Technical Certification

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for erse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee ersity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.  

The base pay for this position is

$66,700.00 – $133,300.00

In specific locations, the pay range may vary from the range posted.

     JOB FAMILY:

Sales Force    

DIVISION:

AVD Vascular

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard  

TRAVEL:

Yes, 50 % of the Time     

MEDICAL SURVEILLANCE:

Not Applicable   

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday) 

Abbott is an Equal Opportunity Employer of Minorities/Women/Iniduals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\_Spanish.pdf

Title: Executive Administrative Assistant

Hybrid Work

locations

• Palm Beach Gardens, Florida, United States of America
• West Chester, Pennsylvania, United States of America
• Raynham, Massachusetts, United States of America

time type Full time

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Business Support

Job SubFunction:

Administration & Secretarial

Job Category:

Business Enablement/Support

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

We are searching for the best talent for an Executive Administrative Assistant to support the Global Medical and Scientific Affairs team in Palm Beach Gardens, FL. Additional consideration will be given to candidates near our Raynham, MA or West Chester, PA MedTech sites.

Per our J&J Flex Policy, the expectation for this position is to work in the office 3-4 days per week and work from home 1-2 days per week.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. 

DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide.

As the right hand to the head of our fast-paced Global Medical & Scientific Affairs team, this isn’t the typical assistant role—it’s a dynamic position where technology, creativity, and precision meet! We’re looking for someone who knows how to keep sophisticated workflows running efficiently with the latest tools and thrives in a collaborative and inclusive environment.

Key Responsibilities:

• Coordinate communications across Outlook and Teams and keep documents organized in SharePoint and OneDrive to ensure information flows seamlessly.
• Use modern resources to simplify calendars, support virtual meetings, and handle travel and expense logistics with exceptional attention to detail.
• Craft high-impact presentations that turn sophisticated concepts into clear, compelling narratives.
• Support the Program Management Office, to help keep critical initiatives on course.

Qualifications:

• High school diploma or equivalent; college experience or degree is preferred.
• Strong written and verbal skills.
• 6+ years experience supporting a senior leader and working across erse teams—preferably in med-tech environment.
• Commitment to handle confidential information with absolute discretion and professionalism.
• Proficiency in Outlook, PowerPoint, Excel, and Word; experience with SharePoint, Teams, and OneDrive; familiarity with procurement platforms (e.g., purchase orders) and expense reporting.
• Proficiency with additional productivity and collaboration tools (Zoom, Workday, SharePoint, Teams, OneDrive, and related portals).
• Demonstrated experience supporting senior leadership and maintaining strict confidentiality; ability to handle sensitive information with discretion.
• Excellent verbal and written communication skills and exceptional interpersonal abilities.
• Meticulous attention to detail and strong organizational skills; ability to manage multiple priorities and tight deadlines.
• Demonstrates ethics, integrity, and compliance in all activities.
• Sense of urgency with a high degree of professionalism; resilient and adaptable in a fast-paced environment.
• Ability to interact effectively with senior management and cross-functional partners; strong follow-up and issue-resolution capabilities.
• Experience coordinating team events, meetings, and town halls; experience in onboarding/offboarding support is a plus.
• Experience with executive-level event planning, vendor management, and cross-functional project support.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and iniduals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an inidual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Administrative Support, Business Writing, Communication, Customer Centricity, Diary Management, Document Management, Microsoft Office, Office Administration, Problem Solving, Process Oriented, Professional Ethics, Travel Planning, Typing

The anticipated base pay range for this position is :

$58,000 - $93,150

Additional Description for Pay Transparency:

This position is eligible for overtime. Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire,

Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours  Additional information can be found through the link below.  https://www.careers.jnj.com/employee-benefits

Title: Customer Service Agent (Remote)

Location Atlanta, Georgia, Miami, Florida, Austin, Texas, Las Vegas, Nevada, Salt Lake City, Utah, Scottsdale, Arizona

Employment Type Full time

Location Type Remote

Department Insurance

Compensation $19.00 – $21.00 per hour; Offers Equity

The successful candidate’s starting compensation will fall within the pay range listed, determined by job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may also include stock options.

We offer a comprehensive benefits package to full-time employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) (in the U.S.) or RRSP (in Canada) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, consulting, or freelance roles may not be eligible for certain benefits.

Job Description:

About the Opportunity:

Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

We are looking for a Customer Service Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

How you will make an impact:

• Respond to inbound calls from existing customers

• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.

• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy

• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!

Who you are:

• You can multitask and manage multiple competing priorities

• You are passionate about helping others

• Has 2+ years of experience working in a call center environment

Compensation and perks:

• Hourly wage: $19.00 - 21.00

• We will pay for your P&C license (expected within 60 days after starting)

• Medical, dental, vision insurance, 401K match

• Ability to work remotely (we provide work equipment)

• Ongoing training and mentorship from our leadership team

• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

Schedule:

• Monday to Friday 3:30pm - 12am EST

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us.

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Title: Member Services (Salt Lake City)

Location: Salt Lake City, Utah

Type: Full-Time

Workplace: hybrid

Category: Network

Job Description:

We were tired of hearing that healthcare is broken, so we decided to do something about it. At Nomi Health, we believe the care itself isn’t broken — it’s the business of healthcare that gets in the way. Every year, more than $1 trillion is wasted on paperwork, delays, and middle layers that drive up costs and keep people from the care they need. 

We’re rebuilding the system so it works the way it should: clear prices you can trust, faster payments that keep providers focused on patients, and data that helps employers make better decisions. Our work has already touched more than 30 million lives — from local communities in Michigan to some of the largest companies in the country. 

We’re seeking a Member Services (Care Guide) to join our team in Salt Lake City, Utah. You will genuinely care about helping others, can handle complex or emotional situations with empathy, and take pride in creating successful outcomes for every patient or provider you support.

Join a passionate team that’s empowering patients and providers to take back control of healthcare!

Schedule

Typical schedule aligns with client hours across Eastern and Central time zones; availability between 7 AM – 4 PM MT is required.

This is a hybrid position, working 2–3 days per week onsite in Salt Lake City.

How You'll Make an Impact

• • Member Guidance & Support
  • Engage with members to understand their healthcare needs, preferences, and barriers.
  • Provide personalized recommendations for providers, specialists, and community resources.
  • Educate members on navigating the healthcare system and understanding facility options within their market.
  • Resource Coordination
  • Stay informed about local provider networks, clinics, hospitals, and support services.
  • Partner with internal teams such as Case Management, Behavioral Health, and Provider Relations to ensure seamless care.
  • Track referrals and follow up to ensure timely access and member satisfaction.
  • Data & Reporting
  • Document all member interactions in our care management platform with accuracy and confidentiality.
  • Identify and escalate trends or barriers impacting member access or satisfaction.
  • Provide feedback to enhance network adequacy, resource listings, and communication tools.
  • Education & Advocacy
  • Serve as an advocate for members, helping them understand their benefits and make informed decisions.
  • Proactively reach out to high-need or at-risk members to close gaps in care and improve outcomes.

What We're Looking For

• How Success is Measured

  • Associate’s or Bachelor’s degree in healthcare administration, nursing, social work, or a related field (or equivalent experience).
  • 2+ years in care coordination, patient navigation, or case management preferred.
  • Strong understanding of healthcare systems, insurance benefits, and community resources.
  • Excellent communication, empathy, and problem-solving skills.
  • Comfortable using CRM or care management software.
  • Passion for helping people and improving access to care.
  • This is a hybrid position, working 2–3 days per week onsite in Salt Lake City.
  • Member satisfaction and engagement
  • Reduction in unnecessary ER visits or out-of-network utilization
  • Timely resolution of member inquiries
  • Accurate and compliant documentation

Nomi Health delivers disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We’re a team of 300+ people who show up every day with the same mindset: don’t settle for “that’s just how it is.” Real change happens when you challenge the system, cut through the excuses, and build something better together. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Teaching to Tech - Minneapolis

Type: Account Management

Workplace: hybrid

Category: US Team

Job Description:

$60,000 - $66,000 a year

Location: Minneapolis, Hybrid

Type: Full-Time

Salary: $60,000 - 66,000 OTE

Are you passionate about education and ready to make an impact beyond the classroom? At Zen Educate, we offer an exciting opportunity to apply your skills in a dynamic and rewarding environment, while staying connected to the education sector.

About Zen Educate:

Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn per year of that spent on fees that take money out of the education system. By leveraging the latest technology, we purpose built a platform that helps schools to pay less while educators earn more.

We want students to have access to the best education possible, and we go the extra mile to find, onboard, match, and coach incredible educators that deeply care about their students. We wake up every day on a mission to care more. We care more about our schools. And we care more about our educators. 

This is your chance to make a difference and join a high growth tech startup on the ground floor. We are a collaborative company, and the career growth opportunities are endless if you are someone willing to e in, be entrepreneurial, and do whatever is needed to get the job done. We are passionate about learning and development, and will invest in both your personal and professional growth.

If this is your first account management/partnership/sales job, we still want to hear from you - especially if you have an education background. This is a wonderful opportunity to get your foot in the door with a tech company and gain skills that will unlock exciting new doors for you in your career. 

We have recently raised our Series B funding of $37mil, the largest round in European EdTech this year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets!

We're looking for enthusiastic, mission-driven people who fit our values and are passionate about what we do. Some of our highest performing team members are ex-educators who are looking to stay within the education sector but pivot outside of the classroom. You’re encouraged to apply even if your experience doesn't exactly match the job.

What you’ll be doing:

-Managing and growing a portfolio of US school partnerships:

-Generating an increasing number of paraprofessional and teacher roles that Zen will staff over time for each district and charter school.

-Upselling Zen products and services.

-Reporting on key trends and feedback from schools and working with our incredible Product team to implement that feedback

-Being a responsive, central point of contact for all school partnership stakeholders.

Managing an engaged portfolio of US educators, and getting them work in partner US school districts:

-Communicating daily with all newly onboarded educators to get them immediately into either a long-term or daily subbing role

-Communicating with educators who are in an active role to ensure they are getting feedback from our school partners, are happy in the role, and problem solving when not to either keep them in the role or find them a new role

-Coaching educators when relevant, and getting them to complete company-provided training so they can improve their performance in the schools Zen serves

-This is a fast moving, high volume role that requires an equal mix of strategy, relationship building, and acting with urgency to fulfill both school and educator needs

What we are looking for:

-Someone who is coachable and thrives on feedback - we want you to bring enthusiasm, a low ego, and an eagerness to learn something new every day

-A resilient self-starter who enjoys getting scrappy and thinking like an entrepreneur in order to reach their goals

-A positive team member who lifts their teammates up and celebrates their wins

-An empathetic, customer-service oriented person who deeply cares about and understands others’ needs

-A passion for the education sector and companies that have a positive social impact 

-Experience in sales, partnerships, account management, recruitment, or education is a plus

What's in it for you?

-Competitive salary and benefits

-18 days paid time off (15 days flexible + 3 days for Christmas closure)

-Work that you are proud of and want to talk about

-A fun, tight-knit team solving a problem that makes a difference in the world

Diversity and Inclusion

At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. 

We welcome applicants with erse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work. 

We are committed to building a team that reflects the ersity of our community and promoting an equitable and inclusive environment for all. We seek out erse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.

Title: Senior Digital Customer Success Manager

Location: Hybrid

Job Description:

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from inidual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic iniduals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a erse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Job Location: Austin, TX

About the Department

Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community.

What you'll do as a Senior Digital Customer Success Manager

• You will be working in a team of fellow Customer Success professionals that look after a pool of thousands of Enterprise customers, and you will play a critical role to ensure their success by managing their adoption during their post-sale experiences. 

• Your responsibilities will center on addressing inbound customer requests, driving customer engagements proactively, and facilitating the effective use of our products and services to deliver measurable business value. 

• You will bring strong relationship-building experience, product knowledge, project management, process improvements and organizational skills, as well as a high degree of empathy to ensure the customers’ satisfaction with Cloudflare’s services.

• You will be highly organized, data driven, and able to manage a large portfolio of customers. 

• You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention and growth of the pool of customers. This is driven through demonstrating the value the products and services provide to the customer’s business mostly via 1:many engagements (office hours, workshops and webinars) and bespoke 1:1 engagements.

Additional responsibilities will include:

• Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs.

• Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction.

• Lead retention efforts by demonstrating the value Cloudflare’s products and services provide, through both 1:many engagements (e.g., office hours, webinars, workshops) and tailored 1:1 interactions.

• Create, design, improve and deploy processes for our pooled team.

• Ability to prioritize your workload, and escalate appropriately and efficiently through the appropriate channels to ensure timely resolution.

• Communicate customer feedback and product needs to appropriate internal teams.

• Continuous learning on Cloudflare’s products and services, as well as soft skills.

• Co-building collateral material for customers.

• Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives.

• Leverage customer data to proactively uncover potential risks and expansion opportunities, supporting growth and long-term retention.

• Work collaboratively with Sales, Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes.

• Triage and manage inbound inquiries, gathering necessary detail for internal follow-up.

• Assist with the development of customer-facing materials for scalable 1:many engagements.

 Examples of desirable skills, knowledge and experience

• Excellent interpersonal communication (both verbal and written) and presentation skills in English

• Bilingual in Spanish and Portuguese is a bonus

• 3+ years experience in related field, preferably in cybersecurity or similar technical background

• Bachelor's degree required - Marketing / Business / IT orientation preferred 

• Experience working directly with customers in a B2B environment. It would be more preferable to have experience in Digital/Scale Customer Success efforts.

• Strong understanding of computer networking and “how the Internet works”

• Natural curiosity to learn about the cloud security industry

• Experience with account portfolio planning and prioritization, including CRMs upkeep

• Analytical skills: there will be a lot of data, that you will need to transform into information and actions

Compensation

Equity

Benefits

Health & Welfare Benefits

• Medical/Rx Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Commuter Spending Accounts

• Fertility & Family Forming Benefits

• On-demand mental health support and Employee Assistance Program

• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance

• Life & Accident Insurance

• 401(k) Retirement Savings Plan

• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave

• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both ersity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified iniduals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Title: Service Engineer

Location: Indore MP IN

Type: Full-time

Workplace: Fully remote

Job Description:

Job Purpose:   

The Engineer – Aftermarket Service is responsible for promoting service solutions, ensuring customer satisfaction, and driving aftermarket sales growth through strong product knowledge and customer engagement. The role demands a balance of technical expertise and commercial orientation to support customers with spare parts, refurbishment, annual maintenance contracts (AMC), and other service-related needs. By maintaining strong relationships and providing timely solutions, the engineer contributes directly to the company’s customer retention and revenue growth objectives. 

Reports to: Manager - Aftermarket 

Duties:  

Strategic Sales Growth  

•  Complaint Management:

Attend to customer complaints and breakdowns promptly. 

Ensure effective root cause analysis and provide permanent corrective solutions. 

Coordinate with internal teams for quick resolution. 

•  Case Studies & Feedback:

Prepare case studies of major service issues, highlighting learnings and preventive measures. 

Collect and analyse customer feedback to improve service quality. 

• Service Sales Promotion:

Actively promote aftermarket service offerings including refurbishment, inspection, and maintenance services. 

Support customers with technical guidance on preventive maintenance. 

•  Spares Sales:

Promote and sell genuine spare parts to ensure equipment reliability and performance. 

Identify and create opportunities for upselling spares and consumables. 

•  Annual Maintenance Contracts (AMC):

Promote AMCs to customers for long-term equipment support. 

Ensure smooth execution of AMC obligations, including scheduling and reporting. 

Reporting:  

• Prepare and submit monthly visit reports covering customer visits, issues attended, and opportunities identified. 

• Submit detailed service reports after each service intervention. 

• Ensure timely updation of CRM system with service activities, opportunities, and customer interactions. 

• Actively participate in all scheduled review meetings and share updates on service performance and market feedback.

Note: Don't apply though website, Please drop a mail to [email protected]

Skills/Qualifications Required:  

• Bachelor’s Degree or Diploma (or international equivalent), preferably in Mechanical Engineering , with 4–5 years of experience, including hands-on customer service management. 

• Highly self-motivated with a strong drive to achieve results, even in challenging situations. 

• Demonstrated ability to maintain a strong customer-focused approach, ensuring a positive client experience and fostering repeat business. 

• Skilled in preparing clear, persuasive service and technical reports. 

• Confident communication and presentation skills, with fluency in both English and Hindi. 

• Basic knowledge of sales order review and handover processes. 

• Flexibility and willingness to travel domestically and internationally to meet customers, visit Eriez headquarters, and engage with other facilities.

Other Qualifications of Benefits:  

• Prior experience working for an international or multinational company.  

• The ability to communicate in other regional languages is an asset.

Working Hours:  

• Employment is on a full-time basis, and typical working hours are from 9:00AM to 6:00PM, Monday through Friday. In this role, it is necessary to ‘work the job, not the hours. Additional Hours will be required to be worked without any entitlement to any specific salary or benefits other than those specified in the resulting employment contract which has been set at a level and commensurate with the job duties described herein.

Benefits

• Flexible working hours

• Work from home

• Saturday & Sunday holiday for complete facility

• Canteen and Cafeteria

• Medical insurance for employee and family

• Accidental insurance for Employee -Group Policy Accident

• Annual health check up

Title: Solutions Engineer

Location: Remote Remote US

Type: Full-time

Workplace: Fully remote

Job Description:

The Role

As Clearstory’s first Solutions Engineer, you’ll play a pivotal role in helping customers adopt, integrate, and expand their use of Clearstory. You’ll bridge the gap between field workflows and technical implementation, ensuring every customer realizes maximum value from the platform.

This is a hybrid role combining construction project expertise with technical know-how—ideal for someone who’s lived the change order struggle firsthand and now wants to help the industry digitize it.

You’ll work closely with Sales, Customer Success, Product, and Engineering to support complex use case demos, large implementations, guide complex integrations, and solve high-impact customer use cases.

Change Orders are a $200 billion problem in commercial construction. They slow down jobs, create billing chaos, and strain relationships between GCs, Subs, and Owners. Clearstory is fixing that—fast.

We’re the industry’s first (and only) Change Order Communication and Workflow Platform, built to bridge the gap between financial systems, field teams, and project stakeholders. Instead of managing extra work through spreadsheets, PDFs, and inboxes, Clearstory connects teams in real time—streamlining T&M Tags, standardizing Change Orders, and accelerating approvals and payments.

With strong product-market fit and rapid growth, we’re expanding our customer-facing team to include our first-ever Solutions Engineer, someone who understands jobsites as well as the software stack that runs it.

What You’ll Do

Customer Enablement & Technical Support

• Serve as the primary technical expert during pre- and post-sale conversations with customers.

• Map customer workflows, identify integration points, and propose tailored Clearstory solutions.

• Lead discovery and solution design sessions for complex accounts (e.g., enterprise GCs, large Subs).

• Support implementations and onboarding for advanced use cases, ensuring smooth data exchange with project management and financial platforms.

Integration Design & Execution

• Partner with customers and engineering teams to scope, configure, and optimize integrations between Clearstory and systems like Procore, CMiC, Sage, Vista, and Autodesk Construction Cloud.

• Translate customer requirements into clear technical documentation for product and engineering teams.

• Troubleshoot API and data sync issues and provide best practices for integration performance and reliability.

• Guide customers on how to leverage Clearstory’s public API and Developer API to build customer integrations

Sales & Customer Success Collaboration

• Partner with Sales to demonstrate Clearstory’s capabilities during technical deep es and product demos.

• Support Customer Success with adoption strategies, advanced configuration, and feature optimization.

• Develop reusable templates, playbooks, and technical documentation for future SE hires.  Optimize demonstration environments for great customer impact.

Voice of Customer & Continuous Improvement

• Relay integration feedback, feature requests, and workflow challenges to Product.

• Help shape the long-term vision of Clearstory’s integration strategy and technical ecosystem.

The Company You’ll Join

Clearstory is digitizing and automating the change order process inside the commercial construction industry.

Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Clearstory is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry.

The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets.

At Clearstory we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper!

We are a venture backed 100% SaaS company with impressive credentials for a company at our stage.

• Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects.

• Significant Growth. We continue to double and triple our revenue and platform usage year over year.

• Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month.

• Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $100 Billion worth of projects on our platform to date.

The Team You’ll Be Surrounded By

In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Clearstory we know our customer’s pain points and challenges first hand and have built a category defining product that serves the user first.

You’ll be part of an ambitious and collaborative company, committed to growing a supportive and erse team that is passionate about empowering our contractor customers.

Requirements

Required Background

• 3–5 years of construction project management or cost management experience at a large General Contractor or Specialty Contractor.

• Proven track record managing Change Orders and budgets.

• 2+ years as a Solutions Engineer, Implementation Specialist, or Technical Consultant for a construction SaaS company

• Strong understanding of how financial and field systems connect—comfortable with APIs, data flows, and system architecture discussions.

• Strong stakeholder management and executive communication skills

• Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams (Sales, Marketing, Product, Finance, Legal) across the company

• Ability to influence and challenge conventional wisdom

• Excellent verbal and written communication skills

Preferred

• Hands-on experience with Procore, CMiC, Autodesk Build, or Sage.

• Previous Clearstory user or deep familiarity with Change Order workflows.

• Excellent communication and presentation skills—able to translate technical detail into customer value.

• Strong problem-solving mindset and comfort working cross-functionally in a fast-paced environment

Benefits

• Experience and contribution to the building of our enterprise customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product
• Close collaboration with the executive leadership team
• Ability to work with a new product category that has already found product market fit
• Experience at a venture backed growth startup
• Flexible remote work
• Competitive market-rate salary for a Series B company
• Subsidized healthcare, vision, and dental
• Early equity!

Title: Member Care Coordinator, Clinical

Location: new york

Job Description:

OUR MISSION

Calibrate is on a mission to change the way the world treats weight by redefining obesity care as a matter of biology, not willpower. Designed by world leaders in metabolic health, our program combines clinical research, personalized coaching, and lifestyle intervention to deliver lasting weight loss and improved metabolic outcomes. With obesity as America’s largest chronic condition, impacting 175mm adults in a $600B market, we’re closing the care gap by offering the first value-based model in obesity treatment. Since launching DTC in 2020, we’ve expanded into enterprise channels to improve access, and our app-based experience supports members with coaching, tailored education, daily tracking, and community engagement across the four pillars of metabolic health: food, sleep, exercise, and emotional wellbeing.

A Member Care Coordinator sits at the intersection of Member Experience and Clinical Operations. The role of a Member Care Coordinator is to ensure that members receive timely, coordinated, and high quality care; acting as the “glue” between the Clinical, Coaching, and Operational teams. They ensure smooth handoffs between teams, including but not limited to, tracking lab results, medication approvals, and any necessary clinical follow up to ensure members proceed through their journey seamlessly.

KEY RESPONSIBILITIES

• Execute critical clinical administrative workflows focusing on resolving readiness barriers to accelerate members toward provider review and medication access.

• Facilitate provider workflow efficiency by preparing clinical documents and proactively triaging member needs for specialty support.

• Facilitate structured handoffs of critical information to Clinical and Coaching teams to ensure timely follow-up regarding changes in medication, denials, or approved exception paths.

• Engage in cross-functional meetings and work collaboratively with others departments to improve and maintain a high level of member care.

• Identify and formally report recurring systemic issues, submission errors, or trends that contribute to operational friction.

• Manage the end-to-end medication access workflow with complete ownership, including the proactive gathering of relevant clinical data, coordinating with clinicians for additional necessary information, complex Prior Authorization (PA) submission, denial investigation, appeal documentation, final determination and overrides when applicable.

• Proactively contact members via phone and secure message to request necessary information (e.g., previous prescription history, documentation) and deliver clarity regarding complex PA status changes or delays.

• Conduct outbound calls to insurance carriers, PBMs, and pharmacies to obtain specific case statuses, track documentation, and secure approvals.

• Ensure all communication, investigation notes, and PA statuses are accurately logged in the case management system (e.g., Zendesk, MJD) to maintain a complete and auditable member record.

• Initiate and resolve pharmacy-level rejections (e.g., refill too soon, insurance coding errors, wrong dose dispensed) by conducting outbound calls to dispensing pharmacies and PBM help desks.

• Troubleshoot technical or administrative insurance issues that prevent successful claims processing.

BACKGROUND AND EXPERIENCE

• Completion of a formal medical assisting program is highly valued. Preference will be given to candidates who hold a national certification, such as Certified Medical Assistant (CMA) awarded by the AAMA or Registered Medical Assistant (RMA) awarded by the AMT.

• Familiarity with case management systems (e.g., Zendesk), Electronic Health Records (EHR), and PA/e-prescribing platforms is highly desirable.

• 2+ years of high-volume customer service, call center, or patient advocacy experience, preferably in a healthcare, pharmacy, or PBM setting.

• Demonstrated track record of managing complex, multi-step processes where follow-up and persistence are critical to success (i.e., comfortable making multiple calls to solve a single problem).

• Exceptional verbal and written communication skills with the proven ability to handle challenging, escalated calls/messages with professionalism and empathy.

SKILLS AND ATTRIBUTES

• Demonstrated proficiency in medical terminology and clinical documentation to accurately interpret patient charts, understand treatment plans, and effectively communicate with clinical providers and payers.

• Strong organizational skills and meticulous attention to detail in documentation.

• Proficiency in interpreting and translating complex insurance terminology for the member.

• Proactive problem solver with a self-starter mentality.

• Ability to work independently and manage case load effectively.

Salary: $21-22/hr

BENEFITS

At Calibrate, we’re committed to putting our team members in control of their health. In 2025, we are proudly offering the following benefits:

• Attractive salaries with opportunities for equity in our early-stage, high-growth company.

• Enjoy a generous paid time off policy, including multiple paid company holidays, wellness days, and floating holidays to support your work-life blend.

• Medical, dental, and vision benefit options to keep you and your family healthy.

• Calibrate-funded disability and basic life insurance, ensuring peace of mind during unforeseen events.

• Access to several wellness programs, including a complimentary Peloton membership, Headspace membership, and therapy on your schedule with Headspace Care.

• Employee Assistance Program through Prudential to receive counseling on a wide range of topics.

• Remote-first ways of working, with the flexibility to work from any state.

• Competitive paid parental leave program to support new parents.

OUR VALUES

We’re in it together: We have an audacious mission, and we’re building a lot of things for the first time — from the first DTC pharma business within the healthcare ecosystem to the data infrastructure for providing real-world evidence in the largest category of chronic disease. It takes superpowers to build something simple and intuitive within the complex healthcare market, so we identify and work as a team from our inidual points of strength. Not everyone has to be good at everything, but we know that when we harness what we’re each great at, we’re unstoppable.

Small wins create big wins: We ground every experience in optimism, recognizing and celebrating successes along the way. We break projects down into smaller components. And we focus on where we have momentum. We always plan for larger goals with the knowledge that our plans will evolve as we achieve smaller milestones.

You’re in control: We don’t let location stand in the way of the best talent — and from coaches to engineers, we are a remote-first team. Our business is multi-faceted, so each Calibrater is hired to be an expert in their piece of it — in control of their own initiatives, in control of their own impact, and in control of driving their own (real) results.

Real results matter: We’re obsessed with outcomes because when our members win, we win, and the data proves that we’ve built the best metabolic health program on the market. We’re purposeful, optimistic, and relentlessly confident that we can solve the biggest medical issue of the 21st century.

Calibrate is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. To achieve our mission of changing the way the world treats weight, we are building an environment where every Calibrater can thrive, feel a sense of belonging, and do the best work of their careers. We value ersity and recruit, hire, and promote iniduals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.  

#LI-REMOTE

Title: Product Manager II, Post Order Experience

Location: Waltham, MA

Job Description:

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is seeking a Product Manager II, Post-Order Experience to own and optimize the customer journey after an order is placed. From order confirmation to delivery and support resolution, your work will ensure every buyer feels informed, confident, and delighted throughout their interaction with Xometry.

Responsibilities:

• Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows.

• Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency.

• Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met.

• Build and iterate on features that proactively address customer pain points and increase CSAT/NPS.

• Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty.

• Act as the voice of the customer internally and develop mechanisms to gather feedback at scale.

Qualifications:

• 2-5 years of product management experience, ideally with B2B or transactional platforms.

• Experience with order management, fulfillment tracking, or support tooling preferred.

• Strong customer empathy and experience with user-centered product development.

• Familiarity with agile product development, data tools, and experimentation frameworks.

#LI-Hybrid

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Title: Technical Support Specialist

Location: Sydney

Type: Full-Time

Workplace: hybrid

Category: Technical Support

Job Description:

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. 

Our erse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. 

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

Where You Fit In:

We’re looking for a Technical Support Specialist to join our Global Technical Support organization. This is a hands-on support role, not a software development position. You’ll bring deep technical troubleshooting expertise, strong communication skills, and a service-oriented mindset to help customers resolve issues efficiently and confidently.

Your work will focus on resolving product-related issues, managing technical cases end-to-end, and delivering consistent, high-quality customer outcomes. You’ll own your cases from start to finish—driving resolution independently or coordinating with senior specialists and internal teams when deeper system-level investigation is required. 

This role is ideal for someone who has worked in technical or application support roles, enjoys solving complex problems, and thrives in a collaborative and customer-facing environment. 

**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Sydney location, specifically, working in-office a minimum of 3 days per week.**

Impact You Will Make in the Role:

• Serve as the primary technical point of contact for support cases, ensuring timely triage, investigation, and resolution 
• Manage the full case lifecycle, escalating thoughtfully when additional expertise or backend investigation is needed 
• Troubleshoot application behavior, data inconsistencies, configuration issues, and integration problems with a structured and replicable approach 
• Proactively communicate with customers throughout the resolution process 
• Thoroughly document findings and contribute to knowledge sharing 
• Identify recurring issues and collaborate with the team on solutions that reduce volume and improve efficiency 
• Ensure case handling aligns with service-level commitments, balancing accuracy and speed

What You Will Bring:

• 2–4 years of experience in technical support or application support engineering 

• Strong troubleshooting skills with working knowledge of: PHP and SQL (ability to debug and interpret code—not build applications) or similar programming language; Basic JavaScript understanding in a support context; Linux-based systems and comfort with command-line tools; LAMP stack fundamentals (Linux, Apache, MySQL, PHP); REST/SOAP APIs, browser dev tools, and interpreting logs 

• Experience supporting CRM platforms (SugarCRM preferred) 

• Excellent communication skills with a customer-first mindset 

• Proven ability to manage a case workload with ownership, structure, and attention to detail

Preferred Qualifications

• Experience supporting SaaS applications in technically complex environments 
• Familiarity with support and workflow platforms like Salesforce or HubSpot 
• Background working on CRM customizations or integrations 
• SugarCRM certification or relevant technical credentials 
• Exposure to Oracle, Microsoft SQL Server (MsSQL), or Microsoft IIS

Expected salary range, depending on experience plus Super

Important Note: 

This is not a software development position. We're looking for iniduals with strong technical support capabilities who know how to interpret and debug, not build, production code. The ideal candidate brings a problem-solving mindset, deep curiosity, and technical acumen—but thrives in a support capacity, not a development track. 

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that ersity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

- Benefit Stipend

- Health &Wellness Reimbursement Program

- Educational Resources - Career & Personal Development Program

- Various discount programs (i.e. travel, virtual exercises classes, etc.)

- We are a merit-based company with many opportunities to learn, excel and grow your career!

#LI-Hybrid

Title: Customer Success Specialist

Location: Remote - UK

Type: Full-time

Workplace: remote

Category: EMEA Customer Delivery

Job Description:

Who We Are

At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.

Our employees are experts in the employee experience, workforce communications and technology. 

Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?

Our Values

Every employee is an owner with responsibility and credit for our progress.

Leadership is in our build and we see change as a catalyst for improvement.

We win as a team, committed to help our coworkers and customers thrive.

The Customer Success Specialist position is an integral part of Firstup’s long-term relationship with its global customers, and the efforts put forth by this inidual will directly impact the long-term success of the relationship. In order to succeed in this team, you must have the passion and desire to work in an entrepreneurial and fast-paced environment.

Responsibilities

• Guided Customer Journey Management: Guide assigned customers through the 36-month customer journey, ensuring that they are on track to meet predefined milestones and positive business outcomes. Collaborate with customers to create actionable plans and prescriptive tasks, providing guidance and support throughout the journey.
• Trigger Response and Play Execution: Monitor customer progress and health for triggers indicating potential deviations from the journey goals or risk of churn. Execute predefined plays in response to specific triggers, such as proactive outreach, additional training, or escalation to internal teams, to mitigate risks and realign customers towards success.
• Cross-Functional Collaboration and Account Risk Escalation Management: Work closely with internal teams (e.g., Support, Engineering and Product) to coordinate customer activities and ensure a seamless experience throughout the journey. Escalate and manage complex customer issues, facilitating resolution and ensuring customer satisfaction.
• Value Optimization and Customer Enablement: Partner with Business Value Consultants to iterate on the blueprint for success, evolving business objectives and actionable steps throughout the customer journey. Provide ongoing education and enablement to empower customers to leverage Firstup to its fullest potential, driving long-term success and maximal value.
• Renewal Rate Focus: Work to ensure high customer satisfaction, health and overall success to drive renewals and positively impact Gross Retention Rate (GRR). Coordinate with the Account Management team to facilitate smooth renewals and identify expansion opportunities, fostering long-term customer relationships and loyalty.

Qualifications

• Bachelor’s Degree in Business Administration, Communications, or similar field of study, or commensurate professional experience.
• One or more years of experience in customer-facing roles in Customer Success or  Professional Services within a B2B SaaS company.
• Demonstrated ability to manage inidual and engagement-wide scope of work.
• Prior experience successfully supporting customers with onboarding, renewals, and expansion processes.
• A strong communicator who can articulate the needs of the customer and resolve both short and long-term issues
• Ability to collaborate internally with multiple teams and be the voice of the customer.
• Strong project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline.

Why Firstup?

Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.

If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.

We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.

Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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Title: Customer Support Analyst II - Applications

Location: Office Location or Remote - USA

Job Description:

Customer Support Analyst II

A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this knowledge and tools, the CSA-II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA-II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA-II works on problems of erse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills.

Principle duties and responsibilities:

Required Skills:

Preferred Skills:

Required Qualifications:

Preferred Qualifications:

Estimated hourly compensation $18.00 - $23.00

GHX: It's the way you do business in healthcare

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.