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Customer Service Associate

Our Mission

Healthcare moves slow. We move fast. Patients deserve speed and convenience.

Your Impact on our mission:

As a Remote Customer Service Associate, you’ll be responsible for solving problems before they exist and creating a magical experience for patients and doctors alike. If you’re a team player with a passion for delivering amazing service, this is the role for you! As a Zocdoc’r, you may be working remotely, but that doesn’t mean you’re working alone – our customer service team touts an incredible, supportive, and hands on culture.

You’ll enjoy this role if you are

• Super-positive and empathetic: you see the best in people and know how to bring it out
• A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
• Passionate about bringing solutions to both patients and providers
• Excited to learn new techniques and systems

Your day to day is

• Delivering a great experience to doctors and their staff via phone and email
• Supporting patients via phone and email, ensuring a seamless Zocdoc experience
• Using your multitasking abilities to field requests from multiple users simultaneously
• Applying your problem-solving skills to answer patients’ questions and make sure they get the appointments they need

You’d be successful in this role if you have.

• A great deal of initiative, resourcefulness, and sense of ownership
• Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings
• Top-notch customer service skills (experience at a service-based company like Apple, Disney, Zappos, etc. is a plus)
• The ability to quickly learn and thrive in a fast-paced work environment
• A passion for healthcare is not necessary; however, a passion for improving the lives of people through technology is a must
• Flexibility to work some nights and weekends

Benefits:

• Competitive PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Parental leave
• Cell Phone reimbursement

About us

Zocdoc is a mission-driven organization dedicated to building teams as erse as the patients and providers we aim to serve. In the spirit of one of our core values – Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that erse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Return to Office

The safety and health of our team members is our top priority. As local case numbers and regulations allow, our NYC office will be accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office. For team members who work in-office days, we will provide an experience that supports social interaction, collaboration, and of course all of our regular perks such as free lunch. Learn more about our return to office philosophy, plans, and updates here!

Our client, the leader in sustainability consulting for commercial real estate, is seeking a Customer Success Manager who has strong sales abilities & who puts the client first. The Customer Success Manager is part of the impactful Customer Experience team, which is accountable for the value we create for our customers. 

As such, the three core responsibilities of the role align with those of the Customer Experience team:

Customer Value Creation: When our client begins a relationship with new customers, the Customer Experience team will be actively involved in bringing them to the platform by working directly with senior executives and frontline roles at our customers.

Customer Management: Once customers are established on the platform, the Customer Experience team will continue to own the relationship to ensure that customers can see increasing value from the relationship with our client, which requires strong business acumen, problem-solving skills, and relationship- building ability.

Internal Enablement: In addition to working directly with customers, the Customer Experience team will have the opportunity to work with internal leaders and teams to improve our products and offerings to drive growth continuously. We are looking for problem solvers with experience as inidual contributors and as people developers.

The ideal candidate will have the following professional experiences and inclinations

• Bachelor's degree
• 1-3 years of professional experience
• Foundational knowledge of GRESB, Energy Star, CDP, GRI, DJSI, SASB and TCFD Frameworks (preferred, but not required)
• High level of proficiency in Microsoft software applications, particularly Excel is required
• Experience assessing GHG Inventories (specifically in the Real Estate Sector is a plus)
• Experience using Salesforce.com is a plus
• Interest in career growth through continuously developing breadth and depth of skills.

Customer Experience roles are measured on the following competencies

• Leadership: Demonstrate initiative and an ownership mindset, where iniduals identify and own to completion value-creating opportunities for customers, our internal operations and product, and our people
• Problem Solving: Leverage structured thinking and focus on root causes to plan and solve problems
• Customer Centricity: Embrace the idea that value creation enables customers to partner with our client's perpetually and use every available opportunity to create value
• Effective Communication: Exhibit the ability to set and manage customers' and internal stakeholders' expectations and communicate comprehensively and cohesively in written and verbal forms
• Operational Discipline: Collaborate effectively with the rest of the team and meet customer needs through a firm grasp of processes, technology, and objective use of data

What this role offers you 

• Work in a highly visible role where your efforts have a genuine business impact on our customers and our internal operations
• An opportunity to directly own customer relationships that drive revenue
• Grow your career with our client as they continue to grow as a leader in the ESG space.

Benefits

• Dynamic, entrepreneurial company backed by Venture Capital
• Health care, 401(k), and employee stock option benefits
• Office space in a classic downtown Chicago building. Office amenities include foosball & ping pong tables and a private outdoor patio; building amenities include 24-hour door staff, a health club, and a golf simulator

Our client is a fast-growth company, and they are looking for an eager mind who wants to grow with them. Flexibility, curiosity, an entrepreneurial mindset, and strong work ethic are essential for this role. They have embraced a remote-working culture and are accepting top candidates across the US. This position is not eligible for H1B or other work visa sponsorships.

Location 

• This position can be 100% remote, in-office, or hybrid, depending on the applicant's preference.

Customer Support II

Join Our Family, Build Your Career!

ABOUT US:

SanMar Corporation has been family-owned since 1971. Based in Issaquah, WA, we are an award-winning, national supplier of 21 retail, private label and mill brands. We supply apparel and accessories to screen printers, embroiderers, promotional products distributors, athletic dealers, industrial launderers and more — whether they are outfitting a Fortune 500 corporation or the local bowling team. SanMar’s success and growth can be attributed to one thing – outstanding employees who provide superior services and products to our customers. We promote a culture that acknowledges the importance of a healthy work-life balance, recognizing that happy and relaxed employees make better ambassadors for SanMar. We encourage initiative and participation by creating a casual environment that taps your full potential as an employee.

Position Summary:

The Customer Tech Support Team is looking for one more team player. The candidate must possess the following skills and abilities: high energy, technical ability working with our online marketing tools and online ordering system, strong communication skills, and works well in a fast pace, team environment. The team’s goal is to increase SanMar business by assisting customers with the online marketing tools and solve moderately complex technical problems with computer applications and systems, as well as work closely with our IT/marketing department.

Primary Duties and Responsibilities:

• Assists internal and external customers with our online ordering and use the web tools to a successful conclusion.
• Demonstrates ability to teach the customer how to use our on line tools.
• Assists the customer in identifying technical problems by actively listening and problem solving.
• Demonstrates ability to deal with even the most challenging customer in your daily work.
• Advises IT and Marketing about issues with websites/marketing tools.
• Produces flyers, create moderate to advanced web sites, pricelists, mini catalogs for the internal and external customer.
• Shares short cuts and best practices with team members and SanMar Corporation.
• Effectively solves problems and demonstrates the ability to find the best solution for SanMar and the customer in a timely manner.
• Expresses enthusiasm, offering a partnership approach in a positive, can-do manner.
• Analyzes systems and implements change for improvement as directed.
• Reports and log technical problems and customer feedback to IT, supervisor and appropriate departments.
• Miscellaneous projects as assigned by supervisor.

Requirements for Position:

• Familiar knowledge of multiple operating systems (Windows, Mac).
• High level of competency using a computer.
• Browser knowledge for operating systems including Internet Explorer, Chrome, Fire Fox and Safari.
• Ability to identify irregular or non working features of online tools.
• Must be able to identify and troubleshoot problems with online ordering, marketing tools, and customer computer settings.
• Must be able to think outside the box.
• Strong communication and interpersonal skills.
• Excellent at multi tasking.
• Ability to compose emails on a wide range of computer topics.
• Manages change well.
• Graphic programs experience a plus (photoshop, illustrator).
• HTML code knowledge is desired.
• Demonstrates high standards in customer service.
• A high degree of accuracy a must.
• Must have the desire and patience to work with and instruct others.
• Positive attitude and high energy level.
• Models behavior that supports the company purpose and values.
• Must have a strong attendance.
• Must be a strong team player.

Qualifications:

• Candidates for this position must have a successful work performance, excellent attendance and demonstrate the ability to communicate effectively.
• Must be able to work well with others, use productive work methods, displays initiative, and demonstrates innovation on the job.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel; frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. The employee is regularly required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

Work environment is moderately quiet. Employee must be able to handle strenuous customer deadlines and be flexible and available to interact with employees at all levels.

BENEFITS:

• Competitive salary and bonuses
• Medical, dental and vision plans
• Life insurance
• 401(k) plan with company match
• Flexible spending program
• Anniversary rewards
• Discounts on brand name apparel
• Diverse, laid-back atmosphere
• Flexible schedules
• Monthly employee events

Are you ready to join the Rocketship

We are in search of a Global Customer Success Director

Location: Singapore (Remote)

A BIT ABOUT US

We're at the forefront of one of the most exciting evolutions of our generation - global employment. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need employment solutions to help them streamline the processes.

We are Multiplier! Our global (digital) employment platform empowers companies to build and manage a distributed workforce, while tackling the complexities of local labor laws, employee contracting, payroll, benefits and taxes. It's a game changer!

We're on a mission to impact economies of scale, and disrupt the incumbents within the employer of record (EOR) space. We're Series B funded and backed by some of the best in the game (i.e. Sequoia, DST and Tiger Global), led by domain level experts, scaling massively, and seeking brilliant like minded enthusiasts to join our team.

The Opportunity

Our Customer Success team is responsible for onboarding, educating, and supporting our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

This opportunity is for iniduals who thrive on building and maintaining a strong Customer Success team globally.

What you'll do:

• Strategise team growth and distribution of work based on the clients' requirements
• Construct scalable processes to help the team cope within a startup environment, continually adapting design frameworks, training and onboarding means to suit changing needs
• Work closely with our customers and internal cross-functional teams to ensure the best customer experience is delivered continuously
• Ensure customers are successfully onboarded to Multiplier in accordance with their success goals
• Monitor and communicate our product/ services adoption metrics to provide customers with insight and drive their engagement
• Communicate timely and effectively with our customers across all available channels to reactively and proactively resolve issues
• Provide customer feedback by highlighting common and upcoming market requirements and identifying common trends and needs
• Prevent churn by improving customer health, driving satisfaction and delivering value that matters

You'll be successful if you:

• Love working with customers and demonstrate customer-centric behaviours like the ability to solve problems and build storing relationships 
• Can explain complex topics in easy and concise language, and have excellent communication and writing skills
• Like working collaboratively, are able to prioritise and perform well under pressure
• Have at least 12 years of experience working in customer success/service; a background in HR and/or SaaS is a plus!
• Have a positive attitude and love learning, are self-motivated, resilient and adapt easily to change in our high-growth start-up environment

What we'll provide for you:

• Ability to work remotely.
• Ability to contribute to this business at a high level.
• Autonomy within your role.
• Working with a compassionate, energetic, inspired, ambitious, global, and erse team.
• Opportunity to grow within a fast-growth business.
• Competitive benefits, compensation, and culture of recognition.
• A commitment to positively impact your career.

Equal employment opportunity

Multiplier is an equal opportunity employer: we value ersity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Services Representative

(Remote)

• Job Category: Corporate
• Requisition Number: CUSTO006118
• Full-Time
• Remote, USA
• Nashville, TN, USA

Job Details

Description

POSITION SUMMARY:

This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services. This shift hours are from 10:30am-7pm.

ESSENTIAL RESPONSIBILITIES:

Excellent communication skills – verbal and written

Demonstrate proficiency in Microsoft Office products and Internet navigation

Ability to communicate in a clear, concise, understandable manner, and listen attentively to others

Ability to provide outstanding customer service

Ability to deescalate and remain positive in all situations with difficult customers.

Take patient demographics and other patient information as needed.

Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution

Reviewing patient bills for accuracy and completeness, and obtaining any missing information.

Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines.

Complete and mail necessary patient statements and return mail in a timely manner

Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business.

Answer all phone calls within 2 minutes of the call hitting the system.

Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day

Attend in-services, seminars and webinars for additional education and performance improvement.

Regular and reliable attendance required.

This shift hours are from 10:30am-7pm.

Qualifications

Education

Required

High School or better.

Descript is hiring a remote Customer Support Representative. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Descript - All-in-one audio & video editing, as easy as a doc.

ModSquad is hiring a remote Community Manager - Tourism-Based. This is a full-time position that can be done remotely anywhere in Ireland.

ModSquad - Provides on-demand customer support and community management services.

We currently have an excellent remote opportunity for entry level candidates with strong data entry and customer support background.  This is a contractual role for 1 year with possibility of extending 4 additional years based upon performance.  Apply TODAY for immediate consideration and scheduling of an initial phone interview!

PLEASE NOTE:  The payrate for this remote position is $18.22 (base rate = $14.00 + Health and Welfare = $4.22)   *Health and Welfare covers the cost of health benefits.  If you do not need benefits, the $4.22 is added to the base rate. 

Our federal client operates a hotline program to receive and process allegations of fraud, waste, and abuse concerning grants, contracts, programs, and operations; hotline team members will support core mission functions of the agency, using government staff resources.

Qualified, full-time/40 hours per week, Junior Customer Support/Data Entry Technicians who can perform critical administrative operations as identified in the scope of work. These iniduals are expected to work with federal staff and other contract support to facilitate the inputting of allegations into the hotline database, as well as contacting potential victims of identity theft, to provide them with resources to aid them in protecting their identity as address items identified in the scope of work.

IDEAL CANDIDATE PROFILE:

• Strong prior experience working remotely or ability to produce great results working autonomously
• Excellent data entry skills
• Prior experience providing service and support to customers via email, over the phone, and regular mail
• Solid verbal and written communication skills
• Professional phone etiquette and follow up
• Ability to work a 40-hour work schedule Monday - Friday
• Ability to pass a stringent federal background check
• Previous or active security clearance is a PLUS!

Support by performing the following tasks:

• Process large amounts of inbound complaints, received through the phone, mail, and electronic systems, in a timely manner.

• Previous experience in a data entry support role desirable.

Member Service Representative (Facet- Exp)

Work At Home

Job Description

Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but don’t just take it from us – become a part of BroadPath today and experience our Culture of Constant Connection! BroadPath is currently hiring Member Service Representatives to work from home! Member Service Representatives will provide excellent customer service primarily by telephone to Medicaid Plan Members and Providers by analyzing needs and providing accurate and timely responses. Come join our Work from Home Team!

Responsibilities

• Explain Medicare Advantage plans, procedures, protocols, benefits, services, and any other necessary information to the members (and occasionally providers)
• Medicare Advantage experience with knowledge of the claims process both members and providers The ability to explain claims and how they process. Having processing experience it’s helpful
• Respond to complaints by utilizing the departments’ Complaint/Grievance Policy and Procedure
• Make all attempts to resolve all member requests, complaint/grievances, and assist member with their questions or concerns

Basic Qualifications

• 2 years call center experience required (with at least 1 year to be Medicare related)
• Minimum 1-year Prior Medicare experience required

Money & Perks!

• Average salary after Training is $15-$16 hourly, based on prior experience
• Exclusive HiveLife entertainment events, and invitation to join our Diversity, Equity, + Action Committee
• Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one year of full-time employment, you will receive access to our Major Medical Plan, 401K, Career Advancement Opportunities, and our one of a kind Bhive kit
• Uncapped Employee Referral Program & Weekly Pay Days!

Preferred Qualifications

• Previous successful work at home experience
• Facets experience

CE Broker is a growing tech company based in Jacksonville, FL. This is a remote, contract-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting licensed professionals to track their continuing education needed for license renewal! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11 am - 8 pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $18 per hour and aligns with an employee's experience level and geographic area.

Check out your future coworkers at CE Broker's Instagram page!

Responsibilities include:

• Primarily assisting customers via inbound phone calls
• Provide delightful customer service through casual, unscripted conversations
• Answering customer emails to the general support inbox
• Provide customer feedback and data to internal teams across the company
• Maintain detailed product knowledge to engage in consumer education and support sales efforts
• Write internal documentation and tutorials

Requirements

We're looking for someone who...

• Has 2+ years of previous contact center experience with a track record of success handling online chats and email
• Writes in a clear and concise manner
• Enjoys teaching others and explaining technical concepts
• Has patience to listen and grasp what customers are trying to accomplish
• Knows how to communicate and help in a friendly, professional manner
• Is a continuous learner, proactively pursues growth and learning
• Pays high attention to detail
• Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.
• Holds an Associate degree or higher (preferred)
• Has ongoing access to a quiet workspace to conduct professional business.
• Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.

Benefits

About CE Broker:

CE Broker and EverCheck are sister products under one umbrella. CE Broker tracks continuing education for over 3 million licensed professionals across 130+ regulatory boards and is on pace to add an additional 1 million users in 2022. EverCheck’s software reduces administrative burden for our 375+ partners in the US, helping their in-house healthcare heroes to focus on patient work instead of paper work. We’re on a mission to make the experience of administrative work better for every healthcare worker in the US.

Benefits and Perks for CE Broker employees include but are not limited to:

• Multi-year award winner for Best Company to Work For by both Florida Trend and Outside Magazine.
• Wellness benefits: monthly fitness allowance and discounts on organic produce delivery programs.
• Balanced Lifestyle: paid holidays and monthly PTO accrual and paid holidays, including your birthday time to volunteer.
• Medical, dental, and vision benefits
• Pursue Growth and Learning Fund - generous company assistance for professional development endeavors.
• Company provided computer and peripherals.
• Retirement plan with company matching.

This full-time position is scheduled to work 40 hours per week unless otherwise required by project activities. The target pay range for this position starts at $18/hr, commensurate with experience and geographic location market value and accompanied by our full benefits package.

We are an equal opportunity employer and value ersity at CE Broker and EverCheck. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified candidates from all backgrounds are encouraged to apply.

InfoTrack is committed to hiring the best talent anywhere in the United States. Unless the job requires presence in an office, new and existing employees can choose to work entirely from home or all or part of the time from an office (in NYC, Chicago, Denver, or the Bay Area). We interview and onboard virtually.

You are reliable, learn quickly and can multitask. You enjoy helping people and are graceful under pressure. You want to be part of a team that is challenged daily. Your communication, both written and oral, are well above average. You are coachable and look for ways to improve yourself, your team and your company. You understand that the key to taking care of customers is being empathetic and having active listening skills. This position reports to the Director of Customer Support.

Salary for this role is hourly market rate.

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

• Assist customers in resolving issues on the phone, over email and chat
• Maintain accurate, detailed, and concise customer contact records
• Forward appropriate issues to cross functional departments for action and follow up with the customer
• Be accountable for your own learning and contribute to the gathering of information for the department

Requirements

• Ability to work between the hours of 8am to 5pm, Pacific Time
• You are passionate about technology and for helping others to understand and use it
• Excellent communication ability. You need to be able to write well and be articulate on the phone
• 2+ years of customer call center support (Phone, email, and chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is a plus)
• Computer savvy—we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should ideally be comfortable using Microsoft Office products, like Word and PowerPoint
• Prior experience using a CRM, such as Salesforce or Zendesk, is a plus
• Our customers are law firms and legal professionals, so prior familiarity with the legal services industry would be an advantage
• Must reside in the PST time zone of the United States

Benefits

Whether you choose to work in an office or remotely, we strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!

We offer

InfoTrack is certified as a Great Place to Work®

Because we firmly believe that a ersity of experience and perspectives brings strength to our company we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Any information that you share with us will be kept confidential and is subject to our privacy policy.

Forefront Telecare(a part of Access Telecare) provides better behavioral health for all seniors via virtual provider visits. We follow the patient wherever they may need our services, including outpatient, Hospitals, and Skilled Nursing Facilities, and offer services across the country.

JOB OVERIVEW

The Credentialing Support Coordinator is responsible for managing provider and facility credentialing requests and to track and report these requests within the organization. The Credentialing Support Coordinator will conduct follow-up via telephone, email and text messaging with Forefront providers and the facilities they are being credentialed. Research may be required to verify the contact person responsible for providing verification of a credentialing.

Additional responsibility would include tracking and updating projects in Salesforce and MD-Staff. Additional credentialing duties may be assigned as needed.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Access and manage provider CAQH profiles
• Updating provider data in MD-Staff and Salesforce
• Process multiple provider follow-up requests and work with Hospital Coordinators to assist in application processing.
• Maintain consistent follow-up schedule and update reports as required.
• Maintains knowledge of current hospitals and patient care facilities requirements for credentialing providers
• Setup and maintain provider information in online credentialing databases and other company systems
• Processes applications for appointment and reappointment of privileges for Forefront Telecare, Inc. and contracted hospitals and facilities

• Maintain filing information for all provider credentialing data, by loading all information to the credentialing software
• Maintain working knowledge of workflow, systems and tools used in the department; makes recommendations for process improvements
• Provides updates on credentialing status by facility for providers as they work their way through the credentialing process both FFT and client facility

Remote work position. Must maintain consistent hours of work and have a dedicated work environment.

QUALIFICATIONS:

Education:

1. High school diploma or equivalent.

2. Associate degree preferred.

Skills:

1. Knowledge of the various credentialing standards, eg. Joint Commission, CMS, NCQA

2. Ability to organize and prioritize work and manage multiple priorities

3. Excellent verbal and written communication skills including, letters, memos, email and text messages.

4. Excellent attention to detail.

5. Ability to research and analyze data.

6. Ability to work independently with minimal supervision.

7. Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.

8. Proficient use of Microsoft Office applications (Word, Excel, Access) and internet resources.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Forefront Telecare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Forefront Telecare is an E-Verify company.

GitHub is hiring a remote Customer Success Manager - French Speaking. This is a full-time position that can be done remotely anywhere in Europe.

GitHub - The world's leading software development platform.

Overview of Libertex Group

Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

Libertex is the Official Online Trading Partner of FC Bayern and Tottenham Hotspur, bringing the exciting worlds of football and trading together.

The Libertex Group in Numbers:

• 25+ Years of fintech experience

The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.

What Will You Do?

• Convert Leads to Clients
• Retain/Upsell Clients
• Communicate with clients (calls, chats, e-mails) in accordance with the existing high-quality standards
• Coordinate efforts with the adjacent departments
• Report regularly to the Head of the department

Requirements

Key Skills Required

• Native or fluent Portuguese
• Fluent Spanish
• Fluent English (Upper Intermediate or higher)
• 2+ years of phone sales experience
• Cold calling skills
• Fast learner
• Experienced CRM user

Additional Skills Preferred

• Experience in Fin-Tech or Crypto

Benefits

We Offer

• Work in a dynamic and fast-paced international company
• Competitive salary
• Public holidays + 21 working days of annual leave
• Use of leading technologies and modern business practices such as Agile
• Excellent training and development opportunities
• Rapidly expanding global footprint

We’re passionate marketers, engineers, and innovators building the technology to power the future of commerce. We’re a B2B SaaS platform helping the world’s most interesting retailers and direct-to-consumer brands remove friction from the customer experience to deliver recurring revenue through subscriptions programs - shifting their consumer interactions from one-and-done transactions to long-lived, highly profitable relationships.

Recent studies show that 75% of direct-to-consumer retailers will offer subscription services by 2023. Ordergroove has created the technology that will allow retailers to do this. 

Want to be a part of it? Keep reading...

Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce.  If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly! 

Working on the Customer Success Team requires a passion for building solid client relationships and becoming our clients’ most valuable partner. We are a close-knit team that takes pride in our work and loves working together. We are client obsessed and are willing to go the extra mile for our clients. The Customer Success Specialist owns the post-sales experience and works directly with our small business clients to understand their business and partner with them to ensure their success. As a Customer Success Specialist, you will use your consultative and relationship-building skills to deliver strategic recommendations, best practices and expertise to our clients. Are you ready to join us? 

 Key Responsibilities:

• Utilize systems and tools to identify at-risk accounts within the book of business 
• Formulate risk-mitigation strategies and run plays to promote successful outcomes for at-risk business units
• Assist in the preparation and delivery of customer-facing collateral including reports and business review presentations 
• Help to manage the day to day email correspondence with users and client stakeholders
• Prioritize and drive resolution on raised customer support and product issues 
• Conduct onboarding and new user training and product demonstrations 
• Monitor adoption and utilization of product features and use cases 
• Assist with keeping all systems of account record up to date with accurate and complete notes

Job Requirements:

• 1-3+ years of client management / vendor management experience ideally with some experience working in DTC or mar-tech
• Proven experience working in a collaborative cross-functional role
• A track record of successfully managing projects and programs, setting priorities, and staying organized while managing multiple initiatives at once
• Elite communication skills and EQ; you enjoy building relationships, overcoming obstacles, challenging customers to think bigger, and conducting highly strategic client interactions
• Proactive, independent, and energetic attitude with the desire to be a key player on a results-oriented team
• Ability to work cross-functionally in a high-growth environment with attention to detail and a positive attitude
• Desire to go beyond the basics and bring new ideas and thinking to OrderGroove and our clients
• Internet, tech-savvy, and proficient using G-Suite (Gmail, Google Docs, Google Sheets). Salesforce and Gainsight experience is a plus.

 About Ordergroove:

• Raised $50M from top-notch investors
• Remote-first team with members all over the world and an office in NYC that allows for in-person meet-ups if desired
• Hundreds of customers including Honest Company, IL MAKIAGE, Petsmart, Walmart, L’Oreal, Unilever, Peet’s Coffee, KIND, Love Wellness, and Tula

In 2000, subscriptions transformed the software world with SaaS. In 2021, subscriptions are transforming the retail and DTC world as the fastest-growing segment of commerce. 

Ordergroove’s SaaS product enables subscription experiences for hundreds of brands including The Honest Company, IL MAKIAGE, KIND Snacks, Peet's Coffee, L'Oreal, and Home Depot, shifting consumer interactions from one-and-done transactions to frictionless recurring revenue relationships. Via partnerships with leading eCommerce platforms like Shopify, Salesforce, Adobe Magento, and BigCommerce, Ordergroove's omnichannel product coupled with machine learning has processed billions of dollars in subscription volume for tens of millions of consumers.

Recently named one of the Best Companies to Work For in New York for the third year in a row, our values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes.

With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings.  

At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO (you take vacation when you need it, not when you have earned the hours), a new work-from-anywhere policy (totally remote anywhere in the US, or you can go into the NYC office as much as you would like), and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day!

About Kuecker Pulse Integration (KPI)

Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker Pulse Integration (KPI) is a systems integrator that seeks out leading technologies within the areas of material handling equipment and information systems and combines them with proven design and operational strategies to help improve our customers’ operations. Our talented group of industry experts combine the powers of scalable material handling systems, innovative software and custom automation engineering for complete, unique solutions that help companies, across a broad spectrum of industry segments, become leaders in their industries. We are equipment agnostic, and our solutions incorporate leading technologies such as mobile robots, automated storage and retrieval systems (ASRS), automated guided vehicles (AGV), goods-to-person technology, sortation, and conveyor. KPI currently has approximately 250 FTEs and $150m revenue with growth expected to double in size (at a minimum) through organic and acquisitive activities.

Our Customer Support Analyst’s primary responsibility is providing outstanding customer service to all our clients, both external and internal. The role is focused on accuracy, timely feedback and customer satisfaction. In addition, it requires the incumbent to have a deep level understanding of the customer’s implementation and environment and be able to utilize tools (i.e. scanner logs, error logs) to determine root cause(s). Schedule is rotating and will be 4 days on and 4 days off.

• Follow up with customers, provide feedback and see problems through to timely resolution
• Ask educated questions and listen to customers to help determine root cause of issues
• Utilize excellent customer service skills and exceed customers’ expectations
• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Read through XML configuration files
• Troubleshoot inventory flow using text-based log files
• Be familiar with database tables and have the ability to modify SQL queries to track down data to analyze and resolve issues
• Troubleshoot PLC control systems without necessarily getting into the PLC code
• Provide “Product” support which includes logging, documenting, tracking, troubleshooting, and monitoring problems reported by customers to ensure resolution in a timely manner that are consistent with company guidelines/procedures
• Work closely with our development team regarding customer issues, feedback from customers, and testing code changes
• Expand and update our Knowledge Base and have the mindset of sharing your knowledge with team members and clients
• Ensure proper recording, documentation and closure using appropriate applications
• Provide documentation to user manuals and guides for training purposes
• Train customers onsite and remotely
• Test new software releases or software modifications

Requirements

• Understand basic SQL queries
• Understand Java programming logic
• Knowledgeable with all versions of Windows and Windows Server Edition
• Understand of basic network troubleshooting
• Desktop troubleshooting

• Excellent verbal/written communication and organizational skills, along with interpersonal skills that allow for collaboration across a erse group of people

• Ability to train customers and develop training manuals/SOPs (Standard Operating Procedures)
• Team Support tasks and action items or Ticketing system knowledge or usage
• Support phone line testing and switching

• Knowledge of electrical controls components/equipment and have the ability to troubleshoot electrical control systems

• Knowledge of electrical safety rules and procedures

• Familiar with PLC/Networking communication protocols and equipment

• Proficient in MS Office and PowerPoint

Preferred Skills:

• Experience with WES/WCS systems

• Experience with server O/S, networking, scanners, label printers and VPN/RDP for remote access

• Experience working in a Warehouse Distribution environment

• SQL, Java and/or PLC programming experience, not to program but to assist with troubleshooting

• Requires participation in the after hours on call rotation to support our customers 24 x 7

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
  Kuecker Pulse Integration provides equal employment opportunity to all iniduals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

Join a global leader in mobile ticketing technologies! Bytemark is looking for talented applicants who have a solid track record in client support services.

Bytemark is seeking to hire an experienced Client Service Specialist to support our clients across the globe. The Client Service Specialist will report to the Director of Operations. Hours are 1:00 p.m. CST to 10:00 p.m. CST

• Support client base through Service Desk, Email, Phone
• Provide day-to-day product support to internal & external customers.
• Assist Project Managers with client onboarding and training by understanding the roles & responsibilities of iniduals that are being trained.
• Develop and maintain training materials for internal and external clients.
• Develop open and effective channels of communication with each client
• Demonstrate the ability to tackle a problem by using a logical, systematic, sequential approach.
• Develop and deep understanding of the various Bytemark products and be able to troubleshoot those products.
• Apply technical knowledge to solve a range of problems. Possesses in-depth knowledge and skill in a technical area, and shows an interest in staying up to date with cutting-edge technology.
• Demonstrate concern for satisfying one’s external and/or internal customers. Can quickly and effectively solve customer problems or escalate problems to other departments.
• Handle last-minute requests or emergencies in a calm, collected manner and escalate the issue appropriately.

 Required skills:

• 1-2 years experience in customer support
• Experience in interacting with and managing customers based in the USA and Europe
• Very comfortable with handling queries related to technical products/mobile-based applications
• Must be available to work 10am to 7pm CST and occasional flexibility to work with teammates in other offices and time zones during non-standard hours
• Excellent communication, organizational and analytical skills
• Strong verbal and written communication skills
• Possesses required soft skills to tackle demanding customers and complex issues
• Bachelor’s degree or equivalent work experience

Compensation & Benefits:

• Compensation package based on experience
• Excellent Medical, Dental, and Vision & Disability Coverages
• Paid Parental Leave Program
• 401k
• 15 PTO Days to Start, 9 Company Holidays

to support our clients across the globe. The Client Service Specialist will report to the Director of Operations.

• Support client base through Service Desk, Email, Phone
• Provide day-to-day product support to internal & external customers.
• Assist Project Managers with client onboarding and training by understanding the roles & responsibilities of iniduals that are being trained.
• Develop and maintain training materials for internal and external clients.
• Develop open and effective channels of communication with each client
• Demonstrate the ability to tackle a problem by using a logical, systematic, sequential approach.
• Develop and deep understanding of the various Bytemark products and be able to troubleshoot those products.
• Apply technical knowledge to solve a range of problems. Possesses in-depth knowledge and skill in a technical area, and shows an interest in staying up to date with cutting-edge technology.
• Demonstrate concern for satisfying one’s external and/or internal customers. Can quickly and effectively solve customer problems or escalate problems to other departments.
• Handle last-minute requests or emergencies in a calm, collected manner and escalate the issue appropriately.

 Required skills:

• 1-2 years experience in customer support
• Experience in interacting with and managing customers based in the USA and Europe
• Very comfortable with handling queries related to technical products/mobile-based applications
• Must be available to work 10am to 7pm CST and occasional flexibility to work with teammates in other offices and time zones during non-standard hours
• Excellent communication, organizational and analytical skills
• Strong verbal and written communication skills
• Possesses required soft skills to tackle demanding customers and complex issues
• Bachelor’s degree or equivalent work experience

Compensation & Benefits:

• Compensation package based on experience
• Excellent Medical, Dental, and Vision & Disability Coverages
• Paid Parental Leave Program
• 401k
• 15 PTO Days to Start, 9 Company Holidays

• Thrives in a fast-paced environment

• Curious, loves asking questions, and thinks outside of the box

• Dedicated to building both a product and an experience that users love

• Wants to revolutionize how science is communicated around the world

• Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues

• Liaise with the sales and product team to provide users the best possible experience

• Relay feedback from users to the product team, ensuring we address any technical glitches or bugs

• Understand user satisfaction and track NPS scores

• Monitor our company phone line and support email, responding to queries when they happen

• Bachelor's degree in the life sciences

• Legally authorized to work in Ireland

• Strong and reliable internet connection

• Strong written and verbal English communication skills. Second language skills, particularly German, are an asset.

• 1+ years of experience in customer service (ideally in a SaaS or technology company)

• Experience using Zendesk, Intercom, or other customer support platform

• Self-starter with ability to thrive in a fast-paced environment

• Strong attention to detail

• We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 16,000 publications!

• It’s a product that users love! We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us: https://biorender.com/testimonials/ 

• We are profitable, funded solely by user growth, and growing more than 200% YoY with users in 200+ countries.

• We're proud that half of our team members are women (including those in leadership positions), and 65% of our team are BIPOC! BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA

• We’re remote-first and have team members across Canada and the United States. A physical office in Toronto is available, but you have the flexibility to work from anywhere.

• We’re backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC.

• We are committed to building a warm, inclusive, and erse environment. Check out how we make sure our employees come first.

Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Success in this position becomes a building block to a career path as a Director of CS and beyond.

What You Will Do

• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Use data insights to track client health, and forecast and mitigate risk of churn
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
• Contribute to the scalability of the customer success team through documentation and process optimization

What We Are Looking For

• Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
• Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
• Influence product, success, support, and sales teams to get things done
• Enjoy working in a fast-paced environment and have strong project management and communication skills
• Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
• Articulate the value proposition of a technology platform to meet client needs
• Comfortable collaborating with both technical and business teams
• BA/BS
• Domain knowledge of retail, e-commerce, or logistics is a plus
• Previous start-up experience strongly preferred

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we've served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We’ve been recognized by Fast Company numerous times as one of the most innovative companies in the world – for social good to logistics optimization. You can feel good knowing you’re working towards changing the world! Join us on our mission.

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SM1

About Spot

At Spot, we know that just about everyone thinks insurance has never been cool or exciting. It's boring, complicated, and something we all hope we never use. That’s why we’re turning the insurance industry on its head by building the first lifestyle brand in the insurance world, encouraging our customers to live life to the fullest knowing we've got their back.

Spot is the first insurance company that helps its customers have fun while taking risks, whether learning how to ski, riding a local mountain bike trail, or training to summit Everest. We cover people’s medical bills when shit hits the fan.

We were founded by avid skiers, cyclists, and outdoor enthusiasts, so we understand the risks that come with the territory. When bad things happen, dealing with insurance can make it worse. We believe our community deserves something better.

With over a million customers and growing, we have no intention of slowing down.

Our Team

We believe in the importance of culture and community and that teams thrive when working in alignment.

Key Values for This Role

1. Customer Centric
2. Controller Mindset (of the customer’s experience)
3. Attention to detail
4. Respectful
5. Proactive

Functional Competencies

1. Communication skills
2. Interpersonal skills
3. Adaptable and Nimble
4. Results Oriented

Why This Role Is Important to Us

This position is critical because outside of the initial purchase and emails, this is the first point of contact a customer has with the Spot team. This role ensures that the tone of the company culture is conveyed and that what can be a stressful experience is turned into a positive one. This role is able to help iniduals understand an industry-wide complex process and will set them up for success as they navigate reimbursement with our carrier partners. This role will play a major role in bringing Spot’s brand to life.

Responsibilities

• Obsess about the customer’s experience, continually looking for proactive ways to ensure the customer is reimbursed as quickly and as seamlessly as possible.
• Ensure customers understand all upfront required materials as well as anticipate and educate customers up front on additional expected document requirements
• Coordinate with Carrier Partners to ensure appropriate documentation requirements are defined and ultimately fully understood by our customers
• Protect our customer's personal information including full compliance with HIPAA as well as all state and federal regulations
• Directly and continually support the customer’s needs, collecting documents, information and materials so they don’t have to

Who You Are

• You are an advocate for the customer, with an expectation that as a company, team, and inidually, we deliver exceptional experiences for our customer
• You like to demonstrate your expertise and direct the customer interaction
• You are energized by the idea of spending significant time connecting with customers
• Helping people understand complex situations comes easy to you

A Typical Day Looks Like

• You manage a queue of customers that are relying on you to ensure their claims experience is seamless and low effort
• You proactively review claims forms and documents submitted by customers for thoroughness, looking for opportunities to avoid future processing challenges
• You communicate often with customers and answer questions about the process and/or collect additional information to support their claim
• Given the complexity inherent in health claims, you will spend >80% of your day in direct communication with customers in their preferred channel (e.g., phone)
• You look for every opportunity to get customer feedback that offers you insight into how to excel in your role.

Things You Might Brag About

• Your obsession with the customer’s experience
• You’re unflappable, cool as a cucumber….pressure is your jam
• No one has ever met you and not wanted to be your friend
• You’re just as productive working from home as you are in an office
• You’re not intimidated by a high volume of customers pulling you in opposite directions
• You enjoy juggling multiple projects at once

Like we’ve said before, we believe our community deserves something better! Our view of ersity goes beyond visible differences and includes unique backgrounds, ideas, experiences and perspectives. We are so proud to be an equal opportunity employer, and in no way will we discriminate in our hiring process based on a person's race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age, disability, genetic information or any other legally protected characteristics. We believe strongly that education comes in many forms and in most cases do not require a formal degree for employment at Spot. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We care deeply about our Spot people who are dedicated to revolutionizing the distribution of insurance, the industry and the world! That’s why we are dedicated to providing benefits with you, your family, and your life in mind. We offer a various array of benefits including a PTO policy, medical, dental and vision insurance, 401k, paid holidays, bereavement, and parental leave. All Spot employees receive equipment for their remote setup, and a Spot Injury plan in case shit does hit the fan!

Requirements

Experience with Claims adjudication

Benefits

• Medical, Dental & Vision
• 401k
• PTO (Vacation, Sick & Holidays)
• Parental Leave
• Fully Remote

Customer Service Rep 1-Bilingual

locations: Remote – USA

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Responsibilities:

• Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the Savista database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.
• Meet or exceed performance objectives including account resolution goals and quality assurance.
• Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
• Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
• Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices. This includes: becoming familiar with Savista’s Code of Ethics, attending training as required, notifying management or Savista’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

Requirements:

• High school diploma or GED.
• At least one year of experience in debt collections or business-to-consumer sales in any industry.
• At least six months of experience working in a role with a high volume of either inbound or outbound calls.
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
• Experience with customer interactions that require live, accurate documentation of the encounter.
• Demonstrated ability to meet performance objectives.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Demonstrated experience communicating effectively with a customer and simplifying complex information.
• Experience working with customer support including issue resolution management.
• Must be available to work second shift between the hours of 10AM ET and 9PM ET.
• Must be able to fluently speak in English and Spanish.

Preferred Skills:

• Experience with performance metrics and goals.
• Experience with dual monitoring systems.
• Experience with utilizing a dialer system.
• Experience in a performance based commission structure.
• Experience working in a role with a high volume of both inbound and outbound calls.

Care Coordinator – PAC

Job Locations Remote

Job ID 2022-14154

Category Customer Service Center

Min USD $17.00/Hr.

Max USD $22.00/Hr.

Overview

Be part of the changing landscape of healthcare. CareCentrix is committed to making the home the center of patient care.

As a Care Coordinator you will participate in the time sensitive collection of documentation required to manage patient cases of care from beginning to end. You will support the clinical nurses and ensure that patients are serviced in a timely manner, according to customer requirements.

Responsibilities

In this Job, you will:

• Provide focused resolution, support, and information to patients, providers and clinical staff.
• Manage cases and requests for services in a timely and accurate manner.
• Collect, verify, and confirm non-clinical information and escalate issues as needed.

This is the job for you if:

• You love helping people solve problems and resolve issues.
• You embrace values of accountability, consistency, engagement, empowerment, respect, and outstanding service.

Qualifications

You should get in touch if:

• You have a High School diploma (required).
• You have a minimum of two years of strong business operations, insurance, quality improvement, or healthcare operations experience.
• You have excellent oral and written communication, customer service, and problem solving skills.
• You are able to interact with all levels of management and a erse healthcare customer base.
• You are able to work independently in a remote work environment.
• You are a caring team player who is willing to assist others and go the extra mile.
• You are proficient with basic Microsoft Office applications.

What we offer:

• Starting Pay for external hires is $17.00/hr + Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
• Profit Sharing, generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.
• Advancement opportunities, professional skills training, and tuition Reimbursement
• Great culture with a sense of community.

Deel is hiring a remote Customer Success Manager, France. This is a full-time position that can be done remotely anywhere in EMEA or France.

Deel - Payroll and Compliance for International Teams.

Twilio is hiring a remote Customer Success Program Manager, Product Adoption. This is a full-time position that can be done remotely anywhere in the United States.

Twilio - Build the future of communications.

About Busha

Busha was established in 2018 as a digital currency exchange platform where consumers and merchants can trade digital currencies such as Bitcoin and Ethereum. Busha has made efforts to be a trusted company in this domain and ensure that our platform is easy to use, accessible and user-friendly. Our focus is to use innovation and efficiency to build an open financial system.

There are a few things we look for across all hires we make at Busha, regardless of role or team. We assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning.

Role: Customer Service Manager

Job Location: Remote

Overview: We are looking for a motivated and experienced Customer Service Manager who will lead a team of Customer Service Representatives and oversee their customer service operations. You will be responsible for providing outstanding customer service by leading and motivating your team and developing loyalty incentives to increase customer satisfaction and retention.

You will work with other cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions. Your duties may also include training new employees and maintaining open communication with other departments during your day.

Responsibilities:

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Proactively instil in team members the need to actively listen to customers, be empathetic towards their problems and be efficient in providing worthy solutions.
• Supervise day-to-day operations in the customer service department.
• Take ownership of customer issues and follow problems through to resolution.
• Enable the team to be customer-centric and provide an amazing experience, doing so by keeping the team accountable and removing roadblocks.
• Set clear customer satisfaction goals and KPIs and deploy strategies focused on implementation, coordinate with the team to meet the goals on a steady basis.
• Continuously develop ways to improve performance, efficiency, and efficacy, based on metrics and customer feedback.
• Have thorough knowledge of Busha products to step in on escalated customer issues that the team is unable to resolve.
• Generate sales lead and build sustainable relationships where necessary.
• Analyse statistics and compile accurate reports.
• Keep a record of customer interactions and details of action taken.
• Develop service procedures, policies, and standards.
• Monitor and develop customer service representatives and nurture an environment through encouragement and empowerment.
• Train team members to deliver a higher standard of customer service.
• Develop feedback or complain procedures for customers to use.
• Stay ahead of industry's developments and apply best practices to areas of improvement.
• Manage the approved budget of the customer service department.
• Maintain an orderly workflow according to priorities.

The ideal candidate must have;

• The A minimum of 8 years of proven work experience as a customer service representative/specialist.
• 3 - 5 years of experience in a supervisory or managerial position.
• Working Knowledge of Customer Service Databases, software, and tools and awareness of industry's latest technology trends and applications.
• Motivational skills and ability to lead a team of customer support representatives.
• Ability to think strategically and to lead.
• Confidence, tact, and diplomacy in dealing with difficult situations and able to maintain calm under pressure.
• Strong client-facing and communication skills with outstanding written communication skills.
• Advanced troubleshooting and multitasking skills.
• Strong problem solving and negotiation skills.

Nice to haves;

• Patience and Empathy.
• A passion for customer satisfaction.
• Ability to work effectively with cross-functional teams.
• A team player with excellent communication skills.
• Knowledge of the crypto industry.

THE ROLE

We are seeking an exceptionally organized and empathetic Customer Support Specialist to help UpCodes users utilize the platform to its fullest potential. As our first full-time support team member, you will have a unique insight into user challenges and will be able to contribute meaningfully to internal discussions around product enhancements. We work closely with our community, and this role will be a pivotal bridge between our team and the end user.

RESPONSIBILITIES

• Help our users get the most out of UpCodes by running point on the support phone line, live chat, and email inbox.

• Work closely with our Product, Content, and SME teams to answer user questions, solve any challenges, and share feedback.

• Troubleshoot and report potential bugs to the Engineering team. 

• Serve as a customer advocate and regularly share customer feedback internally to inform product roadmap and strategy.

• Continually improve internal support documentation and processes, and also take the lead on expanding our external knowledge base. 

THE IDEAL CANDIDATE

• Minimum 2-4 years of experience in a customer-facing role. 

• Experience with customer service software (ex. Hubspot, Zendesk, Freshdesk, etc.) 

• Extremely organized and detail-oriented person.

• Fantastic communicator and conversationalist. 

• A strong desire and willingness to learn and build as our product and processes evolve.

• A good sense of humor and a down-to-earth personality.

• A hustling mentality, no ask should be too small or too big — we are looking for someone who understands that small tasks have a huge impact.

Full-Time role

100% remote

$60-$70K + equity

At The Diabetes Link, we work to equip and inspire young adults to live confidently and courageously with diabetes, both today and tomorrow. Our mission is to empower young adults with diabetes, by providing access to the peer support, connections, and expert resources they need to thrive.

Cover Letter

Applicants are requested to submit a short cover letter explaining their connection to the mission of The Diabetes Link, and any additional information they would like the hiring team to know. Applications without a cover letter will not be considered complete. 

Position Overview

The Senior Program Coordinator supports the development, implementation, and management of our peer support programs delivering high-quality support to our members and partners and collaborating with the team to help the organization effectively carry out its mission.  This role is responsible for ensuring the successful administration of our College Chapter Network and for providing a positive, supportive experience to our student leaders and members. The chapter network is the core community program and backbone of our organization.

Community programs help prepare our young adults to manage their diabetes, and their health, as they journey to independence – from pre-college planning, through their college years, and as they enter the professional world (either after or in lieu of college). The Senior Program Coordinator will interact mainly with chapter members, but also support high school, non-college, and working young adults, via our online community. 

Key Objective

Manage daily activities of the chapter network to maximize student engagement and support the growth of our young adult community.

Core Responsibilities

Ensure positive student experience for Chapter Leaders nationwide:

• Field chapter start-up inquiries from both students and faculty. Conduct Start-a-Chapter calls and manage all follow-up including introduction to our resources, affiliation requirements, account access, chapter pages and Salesforce records.

• Manage the Chapter Resource Drive, including distribution of introductory and training materials to Chapter Leaders.

• Conduct regular check-ins with chapters to support them as needed and stay up to date on their news, interest areas, issues and concerns.

• Ensure chapter compliance with The Diabetes Link policies (update forms, logos, financial tracking, social media etiquette, etc.) and provide relevant training.

• Moderate the Discord server for the high school, chapter, college, and professional audiences. 

• Coordinate ongoing education and community-building seminars for Chapter Leaders and campus community in partnership with Program Team members.

• Connect chapters and chapter leaders to opportunities with our national and regional partners and the overall diabetes community, including but not limited to virtual/in-person volunteer opportunities, conferences, retreats, and events.

Run the administrative backbone of the College Chapter Network:

• Administer, analyze and report on semesterly Chapter Update Forms. 

• Manage the accounting, dispersal and record-keeping of Chapter Stipend incentives.

• Oversee chapter outreach kit distribution and contribute to brainstorming around student swag.

• Administer the Chapter Grants program and report back on use of funds and chapter activity.

• Coordinate communications, outreach and other activities with student members (beyond Chapter Leaders) across the Program team. Maintain records of activities and results in Salesforce, and similar tracking tools.

• Plan and execute annual programming including National Diabetes Awareness Month, College Diabetes Week, and the Summer Social in coordination with communications and development teams.

• Keep the Program Team and other staff apprised of issues, trends and opportunities that impact the success of the chapter network and student experience.

Strategic Direction of Chapter Network:

• Work in partnership with Program Director to influence the strategic growth, direction, and development of the college chapter network. 

• 2-3 years of experience working in a professional environment (experience working remotely preferred). 

• Bachelor's degree preferred; commensurate work experience will be considered. 

• In-depth knowledge of diabetes from the young adult/patient perspective is critical. 

• Ability and interest in building and managing large peer-based communities.

• Strong communication and interpersonal skills with talent for connecting erse constituents and building a strong community and personal relationships.

• Problem-solving mindset and ability to take initiative, make sound judgments and resolve issues promptly, creatively and tactfully.

• Skilled at prioritizing in a fast-paced environment and managing multiple projects and deadlines.

• Excellent organizational skills and aptitude for successfully working independently and as part of a team, including reporting to cross-functional managers.

• Tech-savvy with strong database management skills (Salesforce), proficiency with office productivity apps (G Suite, MS Office) and comfort-level learning and using new technology and tools.

• Experience approaching problems from a systems perspective, and creating standardized or automated procedures for addressing needs. 

• Ability to maintain strong attention to detail while considering how those details impact the big picture.

Performance Metrics

• Chapter Network (affiliation timelines, contact schedules, compliance, resources, training)

• Chapter/Student Engagement (outreach, partner tie-ins, ongoing support)

• Community Growth

Other Responsibilities 

Additional responsibilities may be assigned to help deliver new projects and programs, assist with client and constituent deliverables and support fellow team members. The Senior Program Coordinator will also have the opportunity to contribute to future programming and pursue areas of interest in partnership with other teams. We welcome creativity and encourage this candidate to share ideas to advance the organization's mission.

Estimated Salary Range: $47,500- $55,000 annually 

Target Start Date: October 2022 

Commitment to equality, equity, and ersity: 

All your information will be kept confidential according to EEO guidelines.

Candidates must be located in the United States to be considered for the role. 

This is a Remote role 

Breakthrough is the leading patient demand platform for conservative care practices looking for consistent, predictable revenue growth. Every month, the platform generates over $5M in patient revenue for practices Nationwide. 

Practices today are competing with a healthcare system that has set them up to fail. Medications and invasive procedures are often recommended first, and what little referrals remain are kept within the hospital system. In order to compete, practices need to market directly to their communities and increase demand for their services. Those that do not will experience diminishing growth.

Breakthrough offers an all-in-one patient demand platform and is so confident in their solution - they guarantee results.

Our people are the heart and soul of our success. We are passionate, dedicated, and driven. Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers.

If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you!

Job Summary

The Onboarding Specialist is responsible for training, educating, and motivating new clients through their first 2 months post-sale. You will be expected to answer questions about the product and services and train the client's team to enable them to succeed in their Breakthrough relationship. You will leverage your account management skills to foster strong relationships in order to ensure clients achieve their  goals.  While we have all processes and reference materials created, this role also carries the opportunity to identify efficiency gains and optimization opportunities to improve internal processes and the client's experiences.

Responsibilities

• Onboarding: This position is primarily responsible for the onboarding of new clients for Breakthrough's managed service products. This will require creating a customized curriculum, detailed follow up on the process, and being a strategic resource for guidance during the process.
• Training: Each new client goes through an extensive training process that includes training on Breakthroughs software and products as well adopting new soft-skills to maximize value. The Onboarding Specialist will be responsible for hosting these trainings and focusing on the why and the how of each role involved in the client's program.
• Communication: Internal communication with the team will be a crucial responsibility of this role to retain and drive revenue. External communication will include maintaining and elevating our standards of superior customer service, presenting digital advertising information in an easy-to-understand format.
• Troubleshooting: When problems arise, it will be necessary to perform troubleshooting steps to ensure that issues are properly resolved. Also, it will be part of your responsibility to document best practices so if the same issue arises in the future the team is better prepared to handle it.

Experience 

• 2+ years  within a  customer success organization (preferably SaaS)

Skills

• Excellent verbal and written communication
• Motivated self starter; team player
• Proficient at establishing relationships with customers and internal team.
• Able to flourish in a high growth environment where change is constant
• Proficient in Salesforce and other cloud-based tools
• Basic understanding of Facebook, Instagram and other social media platforms

Why Breakthrough

You will be part of a transformative company. Our mission is to help people in pain get back to normal naturally (instead of overusing pharmaceuticals or getting unnecessary surgery).  

Other Awesome Benefits About This Opportunity

• Completely virtual. We don't have an office (and never have). We care about your results and impact on the business and want our team to live and work wherever they want. 
• We have an amazing team of incredibly driven people who are constantly learning, growing, and encouraging one another.
• Amazing benefits, including healthcare, matching 401K, and shares in our employee stock ownership trust.
• Work life balance environment - we care that you are personally and professionally taken care of.

Our Values = Your Values:

This is for you only if you align with our values:

GRIT: You are passionate and purpose driven. You are relentless in your pursuits despite failure.

Beginner's Mind: While you come with an abundance of experience you lust for constructive feedback with our partner ecosystem and employees of all skill levels.

Elevate Others: You have empathy and understanding of other people. You appreciate others being real with you so you can grow.

Salary: $60k-$70k

Our Company:

eFileCabinet is focused on helping businesses of any size to improve their profitability and productivity by streamlining their operations and work processes with our award-winning software platform. Our robust product includes Smart Automation, Workflow, Templates, Share & Requests, Governance, and eSignature with KBA/OTP. Come experience the stability of a 20-year-old company, with the thrill and vision of a startup.

Who You Are:

• Ability to speak with customers in a professional manner and in terms that they can understand
• Must be creative, determined, and reliable 
• Must have a good attitude
• Must have great phone personality and etiquette 
• Excellent verbal and written communication skills
• Willing to learn new skills and knowledge
• Must be tech savvy and customer service oriented

What You'll Bring to Our Table:

• Must have working knowledge of Windows OS (Both Server and Workstation)
• Ability to successfully navigate the Internet and explain basic instructions to customers
• Must have a basic understanding of Microsoft & PostgreSQL
• Excellent written communication skills with the ability to create easy-to-understand articles and resources for customers
• Possess a minimum of one year of experience in a technical support environment utilizing phone, web, chat, and email communication methods
• Experience using remote access software to access customer's computers (Windows and Mac)
• Preference will be given to candidates with CompTIA Certification or degree in Computer Science, Networking, or a related field
• Ability to successfully troubleshoot printer / scanner issues, diagnose basic permission issues, and diagnose possible network issues
• Ability to learn our software platform quickly, troubleshoot customer concerns and answer their questions
• Multi-tasking expert - Ability to manage calls and chat responses simultaneously
• Able to maintain and organize a calendar of technical support appointments and respond to emails courteously and within a timely manner
• Typing speed of 40+ wpm is recommended, but not required

What You'll Do:

• Answer inbound chats, emails, and calls to set technical support appointments to diagnose the situation, along with troubleshooting and resolving customer issues
• Create and publish tech tips on our website for customers and other representatives

What We can Offer to You:

• Four Day Work Week 
• Hybrid Work Environment (In-Office and Remote Options)
• Flexible Work Schedule
• Straightforward and clear uncapped compensation
• Maternity and Paternity Leave
• Opportunities to grow your career
• Top-notch work-life balance and company culture
• Kitchen stocked with snacks and drinks

Apply Now!

eFileCabinet is an EEO; M/F/D/V; we offer PTO, Paid Holidays, Recharge Weeks; Medical, Dental, Vision, HSA (with Match), 401k (with Match), Life Insurance, Short and Long-term Disability Insurance, Accident and Critical Illness Insurance, EAP, and many additional perks! The salary for this position is dependent on experience.

Today, video accounts for over 80% of all internet traffic! 🤯 We are increasingly living in a video-first world where our online experiences are dominated by real-time, streaming, and on-demand video. At api.video our mission is to connect people through their cameras and videos. We are a global API-first platform managing and delivering online video at scale and our goal is to become the standard for how product builders bring video features into their products and services. Just like Stripe for payments, Twilio for text/VOIP, and Sendgrid for email; we're making online video accessible to every Product Manager and Developer via our API, the world over.

Our Customer Success team is ultimately responsible for the complete post-sales lifecycle of an api.video user, and through your partnership, users will derive maximum value from their integration and investments, leading to project success, retention, and renewal. This team has a direct impact on the growth of the company.

What will you be doing?

• Build quarterly plans that will ensure customer success and company growth, aligned with the company vision.
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
• Support expansion of customers’ accounts--identify opportunities, drive business outcomes, ensure customers are successful.
• Ensure customer’s retention by deploying new initiatives.
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status.
• Collaborate with other departments, such as Product, Marketing, Growth and Finance with customer’s feedback and market insights.
• Manage a team of 4 (Technical Support, Customer Service, Technical Customer Success Manager), own the team rituals, conduct performance reviews, develop their career path.
• Grow your team with the help of the recruiter to complement your team.

What are we looking for?

• You have 5+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, working with a technical product and talking to technical people
• You are able to lead technical conversations and persuading others to take action based on requirements and value provided by solutions.
• You are willingness to tackle things on your own.
• You have the ability to navigate data and people to find answers.
• You have collaborated cross-functionally in order to achieve a mission.
• You have experience in managing and developing a team.

What can you expect at api.video?🏆

• Global presence with an international working environment
• 100% Remote possible (CET or ET time zones)
• We offer competitive salaries
• Flexible timetable - we value results over the presence
• Work in your preferred System and OS (Mac, Linux, Microsoft)
• Your voice is valued and will count in our decision making
• Personal Growth. We invest in your career development; do you need books or to attend conferences? We got you covered!

Sherpany is a mission-led team dedicated to helping to create a world where teams lead together and every meeting counts with its state of the art meeting management tool. Every day, we support thousands of leaders at multinational enterprises and other large organizations in preparing and conducting their most important gatherings. Our work helps teams cooperate and collaborate more effectively, inspire each other and ultimately thrive. And we want to enable more of this.

Your new role:

You will be part of an 8-person Customer Success Management team that ensures the retention and expansion of our customer portfolio. In this role, you will gain insight into the strategy and needs of medium to large enterprises located across Europe and in all industries.

This job is for you if..

• you have 3-5 years of professional experience in Customer Success, (Key) Account Management or Sales.
• you are skilled at setting goals and persistently pursuing and achieving them.
• you have the ability to effectively communicate, present and influence at all levels of an organization.
• you speak French and Italian on a native level plus English business fluent.

What you'll love about us: 

• You are part of an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome
• In order to maintain your work-life balance we offer flexible working hours, home office and/or remote-working
• Your personal and professional development is important to us which is why we offer financial support for further education, trainings etc.
• We work with modern Apple products; every employee receives an own MacBook
• Last but not least: Our corporate culture means a lot to us which is why we organize regular team events and cultivate a value-driven cooperation

Our recruiting process:

• Send us your online application 
• First interview with Senior Talent Acquisition Specialist
• Second interview with Hiring Manager
• Final Interview: Get to know the team and the job
• Offer

Your contact person for this position:

Majda Zuli

Altus Assessments is in a high-growth position and hiring our next Director of Customer Success.

We are looking for a metrics-driven, expansion-focused leader to optimize and scale the customer success function and coach our team of CS professionals to become the driving force behind growing existing revenue and influencing new sales with our customer base in Higher Education.

As a core leader on our Revenue team, you’ll own the creation and execution of strategy and tactics to optimize and scale Customer Success for Altus. That includes defining the vision for supporting multiple EdTech products at different stages of maturity within various geographical markets globally.

In this role, you have the chance to create a scalable and sustainable structure for a team of 25+ professionals who helps our customers in Higher Education implement more equitable student admissions processes and give institutions unprecedented visibility into the impact and effectiveness of their programs.

You get to establish the team's performance metrics, build repeatable systems, processes and reporting rhythms from the ground up that creates realistic forecasts and upsell pipeline visibility, identifies churn risk early, measures customer satisfaction, and enables the business to make data-informed decisions.

You’ll coach the team through best practices and processes for engaging in customer conversations, keeping them focused where it counts and course-correct when needed. You get the opportunity to leverage your sales and pipeline management skills to teach how to identify upsell opportunities and have effective interactions that help them achieve their targets, thrive in their role and progress in their career with Altus.

As Altus’ Customer Success leader, you’ll collaborate and create alignment with other functional leaders and contributors at all levels across Sales, Marketing, Revenue Operations, Learning & Enablement, Product, Research, Software Engineering and others, and bring insights and observed trends to conversations that influence change and create more customer value.

Your success in this role will lead to more multi-product customers, help us reach our growth targets and achieve other wildly important goals (WIGs). Your work also will contribute to our larger social mission of creating a world filled with more emotionally and socially intelligent doctors, nurses, dentists, teachers, business leaders and other professionals.

The Director of Customer Success role is a full-time remote-first position and reports to our VP of Revenue, Leanne Newell. We welcome applications from across Canada.

• Are highly data-driven, using metrics, KPIs and qualitative and quantitative methods for tracking, reporting, measuring success, and making decisions.
• Come with experience managing a complex team structure and have led a customer success or sales teams / department of 10-50 or more.
• Lead by coaching and have established best practices that have facilitated your team’s development and enabled their accomplishments as customer success professionals.
• Have seen or built systems and processes that have delivered revenue growth through expansion and retention.
• Are proficient with customer engagement/sales methodologies and capable of effectively coaching to models that emphasize the importance of qualifying questions and closing techniques.
• Can lead and operate in ambiguity, take action without having every detail and confidently take risks in supportive environments.

• Caring toward people. You show up, take time to listen and understand, encourage and support, and don’t shy away from providing feedback and mentoring and teaching others to help them grow.
• Curious by nature and open to possibilities. You like to explore, ask questions, experiment, and learn.
• Driven to problem-solve and biased towards action.
• Adaptable and outcome-oriented with a preference for fluid and changing work environments where you get to build, make a visible impact, and positively influence change and progress.
• Someone with strong yet loosely held opinions.
• Purpose-driven and feel connected to our mission: to create a world served by exceptional professionals.

We designed our process to deliver an equitable and memorable experience. It is a two-way discovery, and we encourage you to ask us lots of questions along the way.

Here are the general steps you can expect:

• Selection. An actual human - not bots - reviews your resume and assesses your experience and application responses for alignment with hiring criteria.
• Intro Conversation. If selected, we invite you to share the story behind your resume and professional interests and learn more about the role, team and company. (45-60 minute phone call)
• Meet The Manager. Have an in-depth conversation about relevant experiences and the day-to-day on the team with your potential future manager. (30-60 minute video call)
• Meet the Team. Spend some time learning about the day-to-day in the position and life at Altus. The team assesses your human and technical skills and company fit. Before the interview, we may ask you to complete a take-home assignment that mirrors some aspects of the role and present your work to the team. (2.5 - 3 hour video call)
• Wait For a Final Decision. The Hiring Manager consolidates and evaluates feedback from the people you met to make a decision. (2-4 days)
• Receive an Offer / Reference Check. If it’s determined you are a good match for the role, team and Altus, we invite you to an offer conversation. The offer is contingent on completed references. (30-minute video call)

• Equitable, Market-based Pay. Your salary is based on compensable factors and informed by the Canadian-based tech market rate.
• Employee Stock Options. You’re granted options on your start date so you can participate in and benefit from the growth you contribute to.
• GRSP Matching Program. Save towards your financial future through our Group Registered Savings Plan with Wealthsimple. We match your contributions up to 2% of your salary.
• Flexible Work Arrangements. Work from where you want in Canada, and have flexibility with your working hours for optimal work-life integration.
• Access to Health Coverage from Day 1. Enroll yourself (and any dependents) in our comprehensive health, dental, and life benefits plan through Equitable Life of Canada on the day you join us.
• Self-Directed Vacation. You have the autonomy to take time off when you choose and need it. We recommend one week per quarter, but this is flexible to suit your life situation and needs.
• Wellness Platform Membership. Through our partnership with Cyno, you can access providers who can support your holistic well-being with services like counselling, anxiety & depression coaching, art & music therapy, fitness sessions and veterinary technicians.
• Company-wide Time Off. Turn off work for Altus Days (a bonus Friday off every month) and the last two weeks in December (for the Holiday Season).
• Sick Time, Bereavement Leave & Personal Days. Take paid time off when you need to, have a medical or family emergency, experience the loss of a loved one, or need to nurture your mental health and well-being.
• Parental Leave. Growing your family is an exciting time, and we encourage you to take time off with your new loved ones. 4 months of your parental leave is topped up to 80% of your salary, whether you are a birthing parent, non-birthing parent, or growing your family through surrogacy or adoption.

Behind Altus Assessments, you’ll find a vibrant and quirky group of 160+ people working remotely (and sometimes in person) across Canada.

We genuinely care about each other’s well-being and best interest and have an innate curiosity that drives us to learn and solve problems. We collaborate cross-functionally towards broader business goals, like our 3 annual WIGs (Wildly Important Goals). We acknowledge and are unafraid to tackle complex workplace topics head-on.

We believe a team rich in erse backgrounds, thoughts, lived experiences, and opinions create a better workplace, builds better products, and leads to more significant social impact and financial outcomes. We follow fair hiring and promotion practices, promote pay equity and prioritize equality and inclusion in our policies and business practices.

Altus Assessments is a privately held Canadian research and product company founded in 2014. Our team has built a Higher-Ed Program Intelligence Platform that provides actionable learner and program insights for a complete view of learners, cohorts, and academic programs. Our company is backed by growth equity firm Updata Partners, and we acquired One45, a healthcare education software company, in 2021.

Thank you for considering Altus as your next workplace!

Figma is hiring a remote Community Moderation Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Figma - A design platform for teams who build products together.

Customer Support Specialist

Remote #1465

Alternate Posting Locations

Position Description

Job Summary

Major Responsibilities

• Handles a high volume of inbound contacts regarding ACS income generation programs, events, volunteer interests and related websites and software.
• Assesses constituent requests and implied needs, using appropriate probing and clarifying questions.
• Attempts first contact resolution by leveraging technology and analytical skills to provide support and accurate information delivery. Takes complete ownership of requests, utilizing resource navigation and analysis skills to resolve constituent’s needs.
• Exercises independent judgment and discretion to appropriately triage urgent and/or complex technical issues to the appropriate level of support staff.
• Provides a high level of professionalism, customer service and cultivation with all customer interactions. Neutralizes escalated customers through excellent rapport and customer engagement.
• Resolves issues in multiple systems and ensures contacts and issues are correctly documented in all appropriate enterprise CRM systems.
• Utilizes administrative rights to troubleshoot and resolve web application, revenue generating and volunteer program issues.
• Employs extensive knowledge of ACS’ events, volunteer activities and programs to educate customers on how to navigate and use websites and tools’ features. Uses all available educational resources and trainings to keep abreast of new developments in relevant software, ACS policies and customer satisfaction techniques.
• Follows appropriate processes and procedures through use of Outlook, SharePoint and other tools.
• Promotes relationship development for continual constituent engagement and revenue growth. Identifies tailored opportunities to further engage customers to foster a mutually beneficial relationship.
• Assesses and reports opportunities for process improvements and report any website, related program outage or technical issue and customer feedback to appropriate resource.

Other Responsibilities

• Abides by ACS policies and security requirements.
• Educates customers on additional engagement opportunities with the organization, as appropriate.
• Takes ownership of personal performance and development by engaging in coaching discussions with Manager.
• Additional duties as assigned, including projects and testing of new and enhanced process, procedures, programs and software.

Position Requirements

Formal Knowledge

• Some college and/or combination of two years business experience, preferably in a customer service-related position or tech support environment.
• Work from home experience desirable.

Other Skills

• Communicates effectively, with excellent written and verbal communication abilities required.
• Interpersonal savvy, with strong interpersonal skills required.
• Experience with managing ambiguity and complex situations.
• Demonstrated prioritization of customer focus by exhibiting strong ownership of customer concerns and thoroughly attempts resolution.
• Ability to read, comprehend and deliver information quickly to erse constituencies. Ability to multi-task within simultaneous oral and written activities.
• Skill in organizing resources and establishing priorities using analytical and problem-solving skills.
• Highly motivated self-starter who can also work as a member of a virtual team, leveraging a variety of channels to communicate with teammates and leadership.
• Strong computer skills required, including demonstrated experience with computer applications using Windows and related software applications.
• Typing proficiency of 50 WPM and ability to satisfactorily pass a pre-hire technology assessment and training assessments.
• Demonstrated experience working with Salesforce, online fundraising applications, mobile apps, social media, etc. preferred.
• Keen attention to detail & effective time management skills required.
• Comfortable working in a constantly changing environment, adapting quickly to new techniques and process changes, and can act as a change agent.
• Proven ability to multi-task, including the ability to read, comprehend and deliver information quickly to erse audiences.
• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain professional demeanor.
• Demonstrates excellent judgment and decision-making skills.
• Spanish language fluency desirable but not mandatory.

Special Mental or Physical Demands

• Work is conducted within a virtual contact center environment. Home office must meet privacy and internet requirements.
• Available to consistently participate in approximately 9 weeks of required virtual training on a fixed schedule.
• Ability to adhere to a rigid schedule and work in a sedentary and somewhat repetitious environment. Flexible to work between the hours of 7:00 a.m. CST and 7:00 p.m. CST including weekends and holidays.

The expected starting rate for this position is $18.75 per hour. *Actual starting pay may differ based on geographic location

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

The Product Support Engineer will be an integral part of Aduro's support organization. In this role, you will triage client and member issues, e deep to identify problem resolutions and serve as an important bridge to the Product, Engineering, and Data teams to accelerate resolutions of bugs and product fixes. You will be responsible for troubleshooting, prioritizing, validating issues, and communicating resolutions across the organization. This role requires working cross-collaboratively with teams such as Product, Data, Engineering, Operations, Analytics, QC, Member Experience, and Client Experience as well as externally with members and clients. In this role, you will retain accountability of an escalated Tier 2 issue from its inception to resolution. You will also be accountable for providing trend reporting and analytics as part of meeting SLAs and maintaining high CSAT.

Responsibilities

• Manage the Tier 2 Support Queue
• Prioritize and triage incoming issues
• Research and identify solutions to issues
• Accurately track issues through to resolution, within agreed SLAs
• Properly escalate unresolved issues to appropriate internal teams (e.g. Product and Engineering) according to the process steps outlined for escalations
• Refer to internal database or external resources to provide accurate solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Provide issue trend analysis, particularly for high-risk clients or issues impacting multiple clients.
• Document & update technical knowledge to the Knowledge Base and ensure relevant processes are well documented.

Requirements

• Proven work experience as a Tier 2 Support Agent, Configuration Specialist, Technical/Product Support Engineer or similar role
• Hands-on experience with Windows/ Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Someone who is curious and enjoys ing deep to identify root cause

Optional Requirements

Ability to understand and query databases using SQL or other tools

Benefits

Aduro offers a comprehensive suite of benefits including medical, dental, vision, short- and long-term disability, 401k plans with company match, life insurance, student loan repayment support, and discounted pet insurance. We also believe that work/life balance is important and have a flexible vacation policy for full time team members.

Community.  We are a distributed team of avid Zoom and Teams collaborators. Our community fosters collaboration, so be ready to converse and let ideas percolate. Aduro believes ersity is a necessary element to our success as a business. We are committed to building a community that represents and celebrates a variety of backgrounds, perspectives, and skills; we want you to bring your verve!

We, at Aduro, LLC. pledge to ensure mutual respect and maintain that no job applicant or employee receives less favorable treatment on the grounds of gender, race, marital status, disability, age, gender orientation, or religion. Aduro, LLC. values ersity in our team and is committed not only to our legal obligations but also to the positive promotion of equality in all aspects of employment: Aduro, LLC. is an EEO employer.

Working from home is the new normal!

Are you interested in working from home from Portugal while avoiding the daily commute to the office?

We are looking for professionals with a native or C2 level in German, French or Dutch to work as a Customer Support ! (no sales !)

You’ll be integrated into a multicultural team providing general support using phone and written channels (email, Social Media, ticket platform …)

This position will give you the opportunity to grow in a rapidly expanding company in Portugal!

You must be in Portugal (mainland) or willing to relocate to Portugal to apply

Responsibilities

• Inbound support (service requests, billing inquiries, suggestions, …)
• Serve as an expert in products and service information
• Build loyalty among new customers
• Deliver high-quality service across multiple support platforms (email, phone, chat …)
• Arbitrate in situations between users.

Requirements

• Native/near-native in German, French or Dutch.
• Advanced level in English (B2-C1)
• Located in Portugal or willing to relocate (mainland)
• High School Diploma
• Team spirit and open-mindedness
• Good knowledge of computer tools
• Excellent oral and written communication and argumentation skills
• EU passport or Portuguese resident card

Benefits

• Several bonuses
• Unfixed-term contract
• Holiday + Christmas bonuses (13th and 14th month)
• Medical and dental insurance
• Full Relocation package
•  

If you are looking for a remote position from all over Portugal, take your shot and apply today!

Customer Care Representative

at Owl Labs

Remote

At Owl Labs, customer experience is rooted in empathy. Our mission is to create amazing customer experiences that are low in effort and high in success. To do that, we’re looking for a Customer Care Representative to help convert leads into customers and customers into evangelists. Come help us create superior experiences for our customers across their journey – from their first question to their first meeting with their Owl Labs’ products.

What You’ll Do

• Work across our Customer Care, Tech support, and the Sales teams to answer questions, resolve issues, deliver product demos, close deals, and provide post-sale fulfillment support via email, chat, phone, and video calls.
• Support new customers by guiding them through product setup, educating them on features and benefits, providing tier 1 troubleshooting support using standardized tools, and escalating issues to the Technical Support team when appropriate.
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem and resolving the issue quickly and effectively.
• Provide a superior prospect and customer experience across every interaction, with a focus on reducing customer effort.
• Become an expert in Owl Labs’ product suite and customer success stories, and be able to articulate them in meaningful ways across personas.
• Learn the ins-and-outs of our systems including Salesforce and Shopify.
• Help customers reach success, whether success is finding a new video conferencing solution, processing a tax-exempt refund, or providing an update on their order.
• By extracting information through customer interactions, provide voice of the customer feedback and suggestions to the relevant teams.
• Engage with customers following periodic NPS surveys, where you will follow up on comments and concerns, share recommendations and ensure ongoing success.

Qualifications

• Experience in a call center, customer success, support, or another role that has honed great customer service skills. Preferably in a high-tech software or hardware environment.
• Bachelor’s Degree or equivalent experience preferred.
• Strong customer empathy and deep commitment to customer success.
• A “no job is too small” mentality.
• Enthusiasm for talking to new people everyday and helping them reach their goals.
• A knack for problem solving and the courage to speak up when there are opportunities for improvement.
• Superb organizational and communication skills.
• Experience or interest in becoming an expert in new technologies.

The best candidates will share examples of

• Grit & resilience.
• Empathy.
• Leadership and the development of people on their past teams.
• Problem solving.
• Work ethic.
• Drive.
• Curiosity.
• Teamwork & collaboration with peers/co-workers.
• A measurable history of performance.
• Self-awareness & coachability.

*This is not a commission-based role.

Owl Labs is a hybrid company, we are over 40% remote, and our headquarters is based in Boston, MA. This role can be either an on-site or remote position. Please specify in your application.

Owl Labs is an Equal Opportunity Employer committed to our values of embracing inclusivity and creating a culture where everyone feels respected and connected, no matter the location of their work environment. We invite applications from people of all walks of life and are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need accommodations due to a disability, please let us know.

Who We Are

Owl Labs is a collaborative tech company, creating an equalized meeting and learning experience for all, wherever participants may be. Powering hybrid teams and remote work is in our DNA. Owl Labs has been a leader when it comes to celebrating and connecting hybrid teams and classrooms — meaning both in-office and remote workers, in-room students and at-home learning. We’re best known for the Meeting Owl product line, a smart 360 camera, mic, speaker all-in-one solution. Sitting in the center of the table, the Meeting Owl uses vision and voice recognition to shift the camera to focus on who’s speaking, giving all participants a feeling as if they’re in the same room. With the continued rise of hybrid teams and remote workers, our products allow for better collaboration and productivity no matter your location.

Our award-winning product, the Meeting Owl Pro, was named one of TIME magazine’s 100 Best Inventions of 2020 and has been recognized by CES Innovation Awards 2020, Red Dot Design Awards 2020, SXSW Innovation Awards 2020. Our team was recognized as an Inc. Best Workplaces 2020 and 2021 and named on the esteemed Inc.’s Editor’s List.

Recovery Representative II – Remote

Location:

Reno, NV, US

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson motorcycles.

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent – wherever they may be.

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work.

Job Summary

Under general supervision, the Recovery Representative II is responsible for skip-tracing, repossession of charged-off collateral, and collection of remaining balances via payoff, settlement, or payment plan on charged-off loans. The Recovery Representative II will handle complex customer and vendor issues, including working on specialty Active Duty accounts. The Recovery Representative II will assist with training and identifying areas for improvement.

Job Responsibilities

• Assign charged-off accounts to external vendors for skip, collection, and/or repossession purposes of locating customers for collection and/or repossession of collateral and assisting with Post Recovery and Unsecured Account calls to find a resolution.
• Determines and effectively collects money through payoff and negotiates settlement or payment arrangements within current thresholds while maintaining Harley-Davidson Financial Services (HDFS) and the customer’s best interest.
• Build a solid understanding of various operations within the team, including procedures, protocol with business partners, queue and account workflow/steps/processes, and correspondence, along with updating credit bureau agencies.
• Takes an active role in continuous improvement by identifying opportunities, potential solutions, and implementation of solutions
• May serve as a resource/mentor to new Recovery representatives and assist with training and handling miscellaneous projects as needed.
• Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
• Has solid and effective understanding of account workflow (sub-team roles and responsibilities) throughout Servicing and can interact with all areas within the organization in a professional and effective manner.
• Protection of information and compliance with the law is paramount. Protecting employee, customer, and corporate information is everyone’s responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business needs. Further, all employees must maintain awareness and understand relevant laws, regulations, internal policies, and procedures and comply with them.

Education Requirements

Degree Not Required

Experience Requirements

• Typically requires a minimum of 2 years of related experience.
• Strong skip-tracing skills and collection knowledge
• Excellent verbal and written communication skills
• Proven in consistently evaluate and resolving problems
• PC Literate including MSWord, Excel, Outlook, and Internet
• Proven ability to take the initiative and achieve results in a fast-paced and changing environment
• Strong teamwork skills and the ability to interact effectively with all levels of staff, well-organized and proven attention to detail
• Proven ability to assist with projects, training, focus groups, and continuous improvement
• Self-motivated, able to recognize what needs to be done, and initiates action promptly

Preferred

• 3 years of experience preferred

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining erse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on erse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States.

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping iniduals on their aphasia journey.

Purpose: The Customer Support Associate provides technical support for all Lingraphica products. This position serves as the main point of contact for our customers and internal employees when product issues arise. The Customer Support Associate is responsible for troubleshooting, identifying, and resolving issues or concerns to ensure our products are functioning properly for our customers. The Customer Support Associate provides end-user training on basic functionality of the speech-generating device product to customers and caregivers who are device owners. This position is responsible for providing exceptional customer service in a timely manner. 

Essential Duties & Responsibilities: 

•  Identify and provide a resolution for product issues Lingraphica customers are experiencing 
• Maintain an expert knowledge of Lingraphica devices, accessories, web programs, and mobile applications 
• Provide direct customer support requested from multiple sources including incoming calls, online chats, scheduled appointments, emails, and internal customer requests 
• Proactively follow up with customers to ensure their concerns are resolved 
• Maintain and manage calendar and schedules to facilitate support coverage Document pertinent information of all calls and points of contact in the Lingraphica CRM ticketing system 
• Maintain current knowledge of product developments, bugs and fixes, updates, known issues, and other important changes to products 
• Provide technical product and system support to Lingraphica internal customers 
• Deliver customer support using remote support tools and technologies 
• Deliver scheduled training to new device owners 
• Conduct pre-release alpha-testing for new products and product updates
• Participate in the interviewing process and in the orientation and training of new hires to the Customer Support Team as needed

Other Duties & Responsibilities: 

• Coordinate with Operations team on shipping requests, device repairs, and changes to hardware inventory
• Collect and report on key metrics within the Customer Support team 

Skills & Competencies 

Technical Competencies:  

• Hardware and software (OS / Application) knowledge and computer systems literacy; Android, iOS, and Windows OS application support experience including navigation, installation, and troubleshooting   
• Willingness and ability to assist iniduals who may have limited or no technology understanding or experience 
• Creative problem-solving mindset  
• Self-motivated and directed  

Customer Service Competencies:  

• A team mentality and willingness to support and help other members of the Customer Support team 
• Customer focus and active listening; maintain a calm and professional demeanor when dealing with customers 
• Patience in all transactions and communications; a determination to support iniduals with communication difficulties 
• Ability to assist iniduals who have aphasia and other speech/language challenges with empathy and compassion 
• Positive professional attitude  
• Empathy and compassion  
• Understanding and solving problems  
• Enthusiasm for continual learning  
• Attention to details and quality  
• Accountability and commitment  
• Emotional intelligence  
• Conflict resolution 

Education & Certifications: 

Bachelor’s Degree or equivalent level of education/certification, preferred 

 Required Experience: 

• 3-5 years of experience working with end users in a technical support role or related experience 
• 3-5 years of customer support experience
• Experience using remote software tools, O365, video conferencing software, VOIP

Preferred Experience: 

• Work experience within a healthcare environment  
• Bilingual - Spanish

Job Type: 

• Full-time, Mon-Fri, 40 hours per week 
• Hours: 9 - 5 pm PST, 10 - 6 pm MST, 11 - 7 pm CST, or 12 - 8 pm EST

Travel Requirements: 

• Travel to Princeton, NJ or another location within the United States for training, team meetings, etc., approximately 4x / year 

Work Environment & Physical Demands: 

•  Incumbent may work from home and is expected to maintain a safe, productive work environment with secure internet access.  May commute to the Princeton, NJ office if preferred; Work environment is that of a typical office environment.  Noise level is low to moderate.  Must be able to operate a computer with or without a reasonable accommodation

Accommodations: 

To perform this job successfully, an inidual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. 

To learn more about Lingraphica, visit: www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

Customer Support Specialist (Remote)

Job Details

Level

Experienced

Remote Type

Fully Remote

Position Type

Full Time

Salary Range

$28.00 – $33.00 Hourly

About Benetech

Benetech believes that equitable access to education is a human right. Our technology and services break down systemic barriers and empower all learners regardless of ability. Around the world, we partner with local communities to expand inclusive and equitable education opportunities. To date we have delivered more than 20 million accessible books helping over 1.5 million students, jobseekers, and adults to read, learn, and pursue their dreams. People at Benetech believe strongly in the mission, and we work hard to embodyour Truthseach day.

Attracting candidates from all backgrounds

Our users come from all kinds of communities, and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our organization stronger in delivering social impact. We encourage members of traditionally underrepresented communities to apply, including people of color, veterans, LGBTQ+ people, and people with disabilities.

The Opportunity

Bookshare seeks a Customer Support Specialist to add strength to the Customer Support team. In this position, you will make a difference in the lives of people who are supported by Benetech’s nonprofit mission of using technology for social good to provide accessible content to people with print disabilities. As a technical member of the Customer Support team, you will serve as first-line support to our Bookshare customers (www.bookshare.org). This includes members, educators, and partnering libraries. You will work and collaborate across the organization to resolve technical issues and continually strive to improve the Bookshare member and educator experience.

Key Responsibilities

• Provide service and support to internal and external customers via phone and email, managing and documenting member interactions using Salesforce
• As part of a team, support over 900,000 global Bookshare members with varying technical skill levels with a broad range of technical and membership support requests
• Assist educators with account management and technical support requests as they help students access and use Bookshare
• Analyze existing accounts, check for errors, anomalies, and otherwise monitor the overall data integrity of membership databases
• Support members with desktop, Web, and mobile applications that are used to access Bookshare content
• Guide members and educators in the use of assistive technology hardware and software to access Bookshares service offerings
• Work collaboratively to share insights with internal outreach and training teams, product managers, engineers, and other departments across Benetech
• Test new Bookshare software and product releases, planning for impact on members from a support viewpoint
• Update and create Help documentation that supports members with the use of Bookshare products and features

Qualifications and Core Competencies

• Required:
  • Have a spirit for learning
  • Adaptable: able to work independently and collaboratively within the team and across departments, communicating complex and technical information verbally and in writing to all levels of the organization and to customers
  • Flexible: gracefully respond to changes and information updates
  • Excellent problem-solving and critical thinking skills: you are a proactive part of the solution
  • Elevated attention to specific and complex details that are presented over the phone and in writing
  • Demonstrated competence with office software tools such as Microsoft Office, Salesforce, Jira, or Slack
  • Familiarity with, and willingness to learn, assistive technology, such as screen readers (JAWS, NVDA, VoiceOver), refreshable Braille displays and stand-alone notetakers, Bookshare-specific applications, mobile reading applications (Dolphin Easy Reader, Voice Dream Reader)
• Preferred:
  • Familiarity with CRM platforms to track and manage a high volume of support and membership requests
  • Can maintain detailed record-keeping and high standards of accuracy in data entry
  • Able to prioritize deadlines by urgency and importance
  • Strong interest in mission-driven organizations and the communities we serve, including people with disabilities

Travel Obligations

None

Through research, development and partnership, our client supporting the benefits the feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. They believe in healthy feet, from heel to toe. Our client believe that everyone should be able to go wherever they want in comfort and they want to provide people with effective and reliable solutions to keep their feet healthy and pain-free. COME JOIN OUR INTERNATIONAL TEAM!

• Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
• Delivering exceptional, client-centred resolutions in a timely manner
• Offering an omnichannel service to our consumers most of via email, chat and social media
• Developing a sound understanding of the products and services offered by our client
• Embracing our company values and acting as a brand ambassador.

• Available to start in November
• German speaker (native level) with exceptional grammar skills
• High level of English (both written and spoken)
• Genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• Professional outlook and proactive approach to problem solving

• Start date: November 2022
• Contract type: permanent (one month probation period included)
• Schedule: full time, 39h per week, Monday to Friday - 9am to 6pm
• Salary: 18,000 € gross/year
• 24 days holiday per year
• Remote work possible (from anywhere in Spain)
• Constantly growing company & team, with endless opportunities for career development

Customer Experience Chatroom Operator

REMOTE 

About Drips:

Drips enables enterprises to connect with consumers through an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling and voicemail messages. Backed by a proprietary natural language processing model, our platform has handled over half a billion humanized conversations to date, enabling us to deliver automation at a scale that no other competitor in the messaging industry has been able to match. That's why we're the platform of choice for some of the world's most recognizable enterprises.  

Drips' focus on empowering enterprises to capture intent and drive meaningful conversations has sparked rapid growth since the company was founded in 2016. Drips nearly tripled 2019 sales in 2021. We are well funded and looking to accelerate the next era of growth and expansion of our team. 

However, we're more than just a high-growth company; we're also a community. Even though we work remotely, we still embrace the core values that help us achieve personal growth. Every member of the Drips team has a direct impact on our company! If you want to love the product you work on, solve hard problems, and grow your career — we want to talk with you!  

Job Overview:

We are looking to expand our work from home Conversion Improvement team. Every day Drips holds millions of automated humanized conversations for our clients, but automation isn't enough, and Artificial Intelligence (“A.I.”) isn't perfect. We hold the highest industry standard of excellence in staying “humanized” and if our natural language processor is not 98% sure what a user is asking, we will rely on you and your teammates to read a consumer's response, respond contextually, and categorize it appropriately. The Customer Experience Chatroom Operator is a new role to handle Drips' top clients and use cases. It requires customer service driven iniduals who are quick on their feet and can empathize with the consumer. Connoisseurs of conversation and adept at handling the unexpected.

Example:

A user says, “Where are my ID Cards?”. This isn't just a question it is the beginning of a service-based conversation specific to the consumer you're chatting with. Our mission is providing thoughtful, articulate, and appropriate guidance specific to the conversation, industry, and subject for the consumer you're chatting with. This would be categorized and handled by clicking a specific button tailored to respond to this question or if there is no pre-written response, engage in a dialog with the record to ensure they are being directed appropriately. You must be able to maintain a 98%+ accuracy in your responses that will be randomly audited and quality assured. Your work and responses will help inform our natural language model therefore your accuracy is of the utmost importance.

Hours & Benefits:

• This is a full-time role that is eligible for Drips benefits program
• This role is staffed 24 hours a day, 7 days a week, we are seeking candidates for all time slots

Specific Duties, Activities, and Responsibilities:

• Quickly and accurately (in less than 30 seconds) respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses.
• Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical
• Escalate conversations to leadership when needed
• Document frequently asked questions for continual improvement
• Add relevancy to canned responses
• Maintain 98% or above accuracy in response handling
• Maintain a Replies per Hour rate of 60 replies per hour worked.
• Other projects as assigned

Required Skills/Abilities:

• Experience in a Customer Service Chatroom environment
• Experience with writing responses to consumers in a real time, chat-based environment
• Familiar with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans
• Professionalism in all interactions
• Exceptional attention to detail, high standard of excellence/perfection
• Comfortability on a computer, advanced typing skills (can't hunt and peck)
• Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked.
• Exceptional verbal, communication, and written skills.
• Reliable and responsible to a designated schedule
• Must have reliable strong internet/WiFi

Education:

• High School or equivalent.
• College Degree a plus

Core Values:

Drips core values are central to how each employee executes in their role daily and exceeds. Below are how we exceed in each core value

Lean – We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required. To exceed, we finish work in a timely manner while reviewing to make sure we are striking the right balance between the two. Implementing streamlining methods to existing processes ensure we evolve and stay lean.

Passion – Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your inidual workload. Understanding that all of the activities we take are to enable our clients, and thus Drips as a whole to be successful. Asking the question, “How is what I am doing today, enabling the success of my teammates and my clients”.

Happiness – Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily. Drips has telecommute possibility available, overall wellness programs and additional benefits that assist. True enthusiasm for what we do is essential but comes from understanding the business overall and how we fit into it.

Improve – Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership. Improvement also means understanding the anticipated benefit and it improves our daily working experience, your teammates and Drips Clients overall.

Team – We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not. Being part of a team involves being in close contact every day, respecting each other and the work we do is essential however to exceed in Team, we move outside of our direct team, to the company team as a whole and understand how we impact everything and the value we provide.

• Position: Executive Concierge
• Job Type: Full-Time Freelancer
• Shift: 48 hours per week~ Rotation Weekends
• Industry: Corporate Housing

Executive Concierge are responsible for assisting our guests, suite owners and Sales Team.

Responsibilities include:

• Assist guests with all their questions and concerns by phone, live chat and ticket system through Aircall and Zendesk apps.
• Deliver outstanding customer service by answering guest requests professionally and promptly.

You are qualified if you are/have:

• Highly developed commitment to customer satisfaction.
• High personal standard of excellence, sense of urgency and demonstrated initiative.
• Ability to work well in a fast paced environment with limited need for direction or supervision in a fast paced environment and understands how to prioritize tasks
• Results oriented and can work in a fast paced environment with a proven track record of delivering excellent customer service
• Take full ownership of work
• Ability to learn quickly and navigate in a multi-application environment and can effectively communicate
• Knowledge of customer service/hospitality principles and practices or at least 2 full years of employment in a hotel, hospitality, customer service or sales environment
• Speak English (French is a plus!) clearly and have exceptional verbal and written communication skills
• Detail-oriented and professional attitude
• Resourceful, motivated and show initiative
• Excellent interpersonal and organizational skills, ability to multi-task

We’re looking for a personality, not a piece of paper. We want a special kind of person! Get in touch and show us what you’ve got!

Location:  Nebraska, Sioux City, IA, Council Bluffs, IA and Carter Lake, IA; 100% Remote

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.^SM

$2,500 Sign On Bonus For External Candidates

If you are located within the state of Nebraska, Sioux City, IA, Council Bluffs, IA and Carter Lake, IA, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.^SM

Provider Service contact center advocates support the millions of providers who care for our 50 million members. The responsibilities completed by provider service advocates reduces downstream follow-up and research members. This, in turn, reduces downstream workloads for other service organizations supporting members across the enterprise.

PSO contact center advocates serve healthcare professionals who are fluent in healthcare terminology, often with many years of experience across multiple payers. These healthcare professionals expect to receive timely, confident, and thorough responses to questions that span the full continuum of care delivered to a member, including but not limited to:

• Benefits and eligibility
• Billing and payments
• Clinical authorizations
• Explanation of benefits
• Behavioral health.

Meeting this expectation requires PSO contact center advocates to possess a deep knowledge of UnitedHealthcare’s products, procedures, and billing practices to ensure that the provider receives an excellent experience during their encounter. New contact center advocates complete extensive new-hire training over a 12-13 week period and ongoing education to ensure their thorough preparedness to meet and exceed provider expectations for each call encounter.

Role Overview

• Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
• Quickly and appropriately triage contacts from healthcare professionals (i.e. physician offices, clinics, billing offices)
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

Provider Service Operations – A day in the life: https://uhc.video.uhc.com/media/Provider Service Operations – A day in the life/1_b5lltr5d

This position is full-time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6am – 6pm. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Phone Support and Provider Issue Resolution

• Quickly and appropriately triage contacts from healthcare professionals (i.e. physician offices, clinics, billing offices)
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls, escalations, and provider dissatisfaction
• Ask appropriate questions and listen actively to identify underlying questions/issues (e.g., root cause analysis)
• Gather appropriate data/information and perform initial investigation to determine scope and depth of question/issue
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Meet performance goals established for the position optimizing provider satisfaction, first call resolution, and attendance
• Learning new skills will be required over time in this role as the function evolves and business needs change

Provider Experience and Service Excellence

• Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution
• Meet performance goals established for the position optimizing provider satisfaction, first call resolution, and attendance
• Maintain ongoing communications with callers during the resolution process to communicate status updates and other required information
• Maintain focus on provider interactions without being distracted by other factors
• Identify inaccurate/inconsistent information found in systems/tools, and communicate to appropriate resources

Business Acumen and Industry Knowledge

• Possess a deep knowledge of UnitedHealthcare’s products, procedures, and billing practices to ensure that the provider receives an excellent experience during their encounter
• Demonstrate knowledge of applicable health care terminology
• Maintain knowledge of information/process changes due to healthcare industry changes (e.g., regulatory/governmental reforms, innovations, process improvements)
• Ensure compliance with applicable legal/regulatory requirements (e.g., HIPAA, state/regional requirements)

Continuous Learning

• Learn new skills as the function evolves and business needs change
• Demonstrate knowledge of established workflows and support processes
• Review/analyze phone support data/metrics and communicate patterns/trends to internal stakeholders, as needed (e.g., leadership, Subject Matter Experts, business partners)
• Provide training/mentoring to other team members, as needed (e.g., new-hires, refresher training)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) with 1+ years customer service experience
• Proficient with personal computer applications (e.g., Microsoft Excel, Microsoft Word)

Preferred Qualifications:

• Familiar with medical and healthcare terminology
• Proficient with personal computer applications (e.g., Microsoft PowerPoint)

Telecommuting Requirements:

• Reside within the state of Nebraska
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to collaborate in a team building environment
• Effective verbal and written communication skills; Strong listening skills
• Strong problem solving and investigative skills

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 5 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near – obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and iniduals, states and communities, Military families and Veterans wherever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.^SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

tinyBuild is looking for a full-time Community Manager based in a central-european time zone or close. Your job will be focused on engaging and fostering communities of our players on Steam, Discord, Reddit, Twitter, etc.

Duties:

• Work closely with producers on community engagement plans;
• Create and executing social media campaigns;
• Foster the relationship with variety of content creators;
• Keep a close line of communication with our players across different channels (Steam, Discord, Twitter, etc)
• Assist development teams with regular activities such as dev logs, sentiment analysis, and more;

Qualifications:

• At least one year of experience in the industry in a similar role
• In-depth knowledge of major social media platforms: Discord, Instagram, Facebook, Twitter, Youtube, Twitch, TikTok, etc
• Passion for communication and being an empathetic listener
• Extensive knowledge of the video game industry and culture
• Being a gamer and having a couple of beloved genres is a must
• Strong written and verbal communication skills - English
• Additional language is a big advantage
• Experience in content creation (streams, videos, etc) in a plus too

We offer:

• Work with PC and console projects;
• Professional development courses, game dev conferences, and other events;
• Flexible work schedule;
• Possibility to work remotely
• Two weeks of corporate holidays simultaneously for the whole team (one in the summer and one during the Christmas and New Year celebrations). This allows you to have a complete break from your tasks and any communication with your team;
• Corporate English classes;
• Reimbursement of any psychological therapy;
• Corporate hardware.

If possible, please provide some examples of your previous work (social media, email newsletters, steam posts, etc).

⚡️ Your mission

The mission of an Enterprise Customer Success Manager at Birdie is to be a partner, trusted advisor and advocate, for some of Birdie’s most strategic partners.

Ultimately responsible for mitigating churn & gross revenue retention risk, you will support the successful implementation, adoption and growth phases of the customer life cycle with Birdie.

Through the execution of outstanding customer success management you will help our customers grow the number of care recipients being cared for via Birdie. This role is critical to achieving Birdie’s overall goal of radically improving the lives of 1 million older adults.

🦸‍♀️ How you will contribute

• Own the overall relationship with your portfolio of customers, which includes: increasing adoptions, ensuring retention, and delivering satisfaction. Doing this through developing and managing success plans in collaboration with the customer and the Birdie Account Team.
• Coordinating, project managing and executing critical activities throughout the adoption & growth phases of our customer life cycle, in pursuit of the objectives outlined in your success plan.
• Forming deep relationships and trusted advisor status with key ‘champions’ at the account to drive continued value. Ensuring Birdie is the first choice when the customer rolls out home care technology across their business.
• Develop, prepare, and nurture customers for advocacy and product beta programs.
• Analysing usage patterns to provide insights and guidance during Quarterly Business Reviews, or more frequently for at risk customers who may require more proactive support.
• Being the bridge between the customer and our commercial, product and support teams, effectively communicating risk, priority and business value.
• Becoming an expert in Birdie products and solutions, the home care market and your customers' business.

Requirements

🤩 We’d love to hear from you if have:

• You have a minimum experience of 3+ years in Customer Success Management, Project Management or equivalent history of increasing customer satisfaction, adoption and retention.
• You have a strong drive to drastically improve how home care is delivered to the elderly leveraging new technological solutions and flexible care models.
• You have excellent communication skills, you can easily explain the benefits of the service and feel comfortable to be the first point of contact for senior stakeholders.
• The ability to work with your customers to define KPIs enabling a clear understanding of their success criteria and ongoing realisation of those results.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organisation, including executive.
• Experience in working cross-functionally on a daily basis. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc).
• You are very well organised and able to bring structure, transparency and efficiency in a multi-tasking working environment; you execute tasks swiftly, efficiently and with the highest standards of quality and rigour.
• Ability to quickly become highly knowledgeable on Birdie’s solutions, capabilities, implementation best practice.
• You are comfortable with a start-up environment, fast-moving projects and agile approaches - ability to switch contexts.
• You get things done and are not afraid to roll up your sleeves and take responsibility.
• You are passionate, driven and can self-motivate.

These are our ideal requirements, but we know some people are less likely to apply for the role unless they are 100% qualified. We promote a erse, inclusive and empowering culture at Birdie, so please apply if you meet the majority of these competencies.

Benefits

🙌 What are the benefits?

People are our core strength. We are social entrepreneurs, boasting an outstanding culture (employer net promotion score of 67) with strong values (B-Corp certified). We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth:

✨ Compensation

Our salary packages are competitive, the role is £50k. We also grant generous stock options to any permanent employee at the end of the probation period. We adjust salaries based on the cost of living index for employees based outside of the UK.

🏝 Flexible

With Covid-19, we have decided to be a fully distributed team with Birdie's working across the globe. We organise quarterly in-person events and online socials to make sure you can meet up with peers. If you want to come to the office, you're most welcome of course!

🌱 L&D budget

Growth is key. You'll have a personal development budget to put towards books (e.g., free audible subscription), courses, trainings and conferences; continuous coaching within the team and with external experts

🌴 Base holiday

33 days base holiday (25 days + 8 bank holidays) + Christmas eve day off

🎄 Christmas leave

Birdie closes between Christmas and New Year so you can have some down time with your loved ones. This is in addition to your base holiday!

🎂 Birthday leave

You can take your birthday off when it falls on a weekday! (effective from 1st Jan 2023)

👩‍⚕️ Private health insurance

Private health insurance with Vitality that covers many physical and mental health costs

☀️ Gym and wellbeing memberships

Gym membership and numerous other wellbeing perks and discounts via Vitality

🚲 Cycle to work scheme

Birdie will buy a bike up-front and you can salary sacrifice to pay-off over the next 12-36 months

🧘 Wellbeing Leave

10 days of paid leave outside of our generous Sick Leave policy, for when you need to revive and reset.

👼🏽 Parental Leave

Highly favourable parental leave policy; once you have spent twelve consecutive months on our payroll, primary caregivers are entitled to 26 weeks of parental leave at 100% of your usual salary and secondary caregivers are entitled to 12 weeks of parental leave, at 100% of your usual salary.

🐣 Fertility Leave

Birdie recognises the emotional and physical challenges which may arise during fertility treatments, and supports all Birdies by offering 5 additional paid days of leave.

👵🏻 Pension employer contribution

Birdie contributes 4% of your salary to your pension.

⛷ Frequent company socials, trips and meals

We organise many socials, quarterly retreats and annual trips (like our epic ski trips)

🤗 Exceptional culture

We see ourselves as social entrepreneurs shaping a new kind of organisation: caring, responsible yet fostering excellence. Read The Birdie Way to learn more.

❓Why Birdie?

Join Birdie and seize this unique opportunity to shape the future of a transformative tech startup, to create positive social change, and develop yourself very fast in a flexible, close-knit & transparent organisation.

We have a grand vision to transform how society deals with ageing, starting with radically improving the lives of 1 million older adults in the next 3 years. We dream big and speed is of the essence.

We’re all entrepreneurs at Birdie. We’re a flat organization, with no manager to tell you what to do but a community of peers and coaches to support you.

We’re highly collaborative and iterative. Everything we do is transparent to anyone, be it objectives and key results, compensation packages and equity or strategic conversations.

Growing with trust is key. Everyone sets their own development plan and gets support to learn fast, from training to books or coaches. We live by radical candour: we give honest feedback and care deeply & personally about each other.

Join us now to improve the lives of millions!

⚖️ Equal Opportunities Statement

We are an equal opportunity employer and we strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neuroersity status or disability status.

We endeavour to embrace ersity, and promote an inclusive environment for all Birdies, and actively work towards this with our Diversity & Inclusion Committee.

If you have any questions regarding the interview process, or if you need any reasonable adjustments to be made, please don’t hesitate to contact us.

In short: Full-time, remote position in the US. Please only apply if currently residing in the US.

• Gigs is building Stripe for phone plans. Enabling platforms to sell phone & data subscriptions to their users through an easy-to-use API in 200+ countries.
• For consumers, Gigs makes it super simple to subscribe to and manage a phone plan with a few clicks. A phone plan you’ll love to use yourself. Easy, transparent & global connectivity for your smartphone, smartwatch, or IoT device.
• See immediate results of your work. Our large-scale integrations mean huge adoption within a short time. We obsess about the needs of our partners and their end customers to build a best-in-industry experience.
• We are backed by the investors behind Stripe, Dropbox, Airbnb, Facebook, Spotify & Plaid. As part of Gigs, you will have access to the teams, resources, and support from any company we work with. We count on a team of world-class advisors and investors that can help us in tricky situations.
• We completed the Y Combinator W21 batch and have further raised our Seed and Series A rounds with USA-based investors.

We are looking for a Customer Support Manager to act as the first line for Gigs customer support and help establish the processes to help the support function scale as we grow. You will be the first hire at Gigs to focus exclusively on customer support and will play a fundamental role in the development of the function. You will work closely with Dan, our Head of Customer Success.

First-line customer support

• You will be the first line for Gigs customer support, dealing with technical issues, support queries, and feedback for Gigs customers via our support chat and email support channels.
• You will manage our support system (operated through Intercom) and ensure that all support queries are dealt with promptly, professionally, and in accordance with the SLAs under our customer contracts.
• You'll provide exceptional support to swiftly resolve customer support issues, and requests. You will collaborate quickly and effectively with product, engineering and customer success to escalate problems and to ensure relevant information is being passed on effectively and promptly.
• You will own and compile feedback and issues relating to the Gigs product and ensure that these are effectively communicated to relevant internal stakeholders.

Building and developing best-in-class support processes

• You will build out our use of tools, infrastructure and data, and develop and own relevant KPIs, to track and improve the efficiency of how support is conducted at Gigs.
• As we scale, you will build out a team underneath you and be at the forefront of developing a best-in-class support service.
• You will track and develop frequently asked questions based on queries received from customers, with a view to improving our knowledge base and empowering our customers in order to reduce the number of support queries.
• You will think in terms of scale, understanding and anticipating where documentation, automation and process can be used to help our partners at volume. You will update training and support materials to include video and other media in order to deliver the maximum value to our customers.

Requirements

We know that perfect candidates don’t exist. Even if not all of this applies to you, we’d love to learn more about you.

• You have 3+ years of experience in Customer Support at a B2B or SaaS tech company.
• You're great with people. Dealing with customer issues can be stressful, especially when things are not working as expected. You should be able to de-escalate a situation and not take an inidual's opinion or mood personally.
• You’re a problem solver. You love solving customers’ problems and can show initiative and lateral thinking to find solutions to unusual issues. You can point to a long track record of successfully resolving complex customer issues.
• You’re an owner. You’ve had experience owning customer support and are comfortable building out processes and being accountable for the performance of the function.
• You think at scale. You look at systems in terms of how they can be scaled and have experience of improving processes to allow for greater volume (without significant drops in quality).
• You look to unblock inefficiency. You look at the entire operation along the B2B2C value chain and find ways to leverage efficiencies for our partners. You figure out where processes can be improved (internal and external) and where things could break. And fix it yourself or with our engineers.
• You care about the customer experience. You are invested in ensuring our customers’ success. Your focus is on delivering value and ensuring Gigs has a business impact.
• You love to challenge the status quo and solve problems incrementally. You understand that building a product our partners want involves trying things, including some which don’t scale. You understand that the most effective results often aren’t immediately perfect but come from solutions that have been iteratively developed.
• You enjoy engaging the team. This means high involvement of all team members across all functions within Gigs and our partners.
• You love learning technologies as you go. You always want to find the right tool for the job, and don't only follow what you already know.
• You’re fluent in English.

Benefits

• Competitive salary based on experience.
• 28 paid vacation days per year (PTO).
• Generous stock options: We want everybody to be a true owner in Gigs (tax-free until exercised).
• Free phone and data plan
• Flexible working hours: Early riser? Night owl? Need to pick up your kids and finish up later? You can discuss and organize with your team to work out what’s best for you.
• Get your perfect setup: Mac, Mechanical Keyboard, Plugins, IDE. We are flexible and cover whatever you need to do the best work of your life.
• A workplace built for remote-first work: We are building Gigs as a remote-friendly company, but we also believe in the magic of face-to-face interaction. That means we’re building ways to get you out of your home office from time to time:
  • Gigs Pads: Our collection of beautiful homes around the world, for when you need a work-cation getaway.
  • Gigs Republic: Our semi-annual sunny offsite, a time for us to all come together. Meet fellow Gigsters from around the world to spend quality in-person time with your team. Cook a delicious meal at our cooking competition, Gigs Table. Have fun playing games, going on a hike or get creative at a hackathon.

Okta is hiring a remote Customer Success Intern (Summer 2023). This is an internship position that can be done remotely anywhere in the United States.

Okta - The identity company that stands for trust.

Saxony Partners is a consulting firm committed to shaping real estate organizations through industry expertise and technology. At Saxony Partners, our values have defined who we are and how we serve our clients. Our talent and knowledge in the vertical markets we serve differentiates us from our competitors and delights our clients.

Are you an inidual with deep technical and user knowledge of Yardi modules (Commercial, Café products, Yardi Plus and/or Investment Management)? Ideal candidates excel in an autonomous environment and have experience in managing complex technology-centric customer engagements.

Would you describe yourself as?

• Independent
• Commanding
• Organized
• Fast Paced
• Opportunistic

Please use the link to complete our Culture Index Survey: https://go.apply.ci/s/A22ABF0000

What You Will Focus On- Responsibilities Include:

• Troubleshoot and provide solutions for Yardi Voyager, Voyager Plus, Café products and Site Manage
• Manage, track, and prioritize inbound Yardi support inquiries in the company's support ticketing system
• Provide one-on-one support to users utilizing various methods of communication including phone calls, email, video conferencing, etc.
• Establishing and managing roles and rights for all systems users
• Assisting property and corporate accounting staff in the correction of posting errors on month-end closes and reports
• Uploading data via CSV and ETL imports
• Assist in the transition of software data during property acquisitions and dispositions using ETL and Y2Y
• Maintain scheduled reports, custom menus, and workflows
• Identify training needs based on support requests, create training documentation and tutorials, and host training sessions
• Act as a troubleshooter and solutions expert to recommend changes that will streamline workflow processes and improve timeliness and accuracy of results
• Overseeing system updates and participating in testing, implementation of, and compliance with technology-related policies
• Maintain client service level agreements

Requirements

• 2+ years of experience with both front-end and back-end Yardi property management software (considered to be an Expert / Super-user) preferably with specific knowledge in Single Family Home Real Estate, Accounting, and/or Investment Management
• Proficient in providing end-user support in accounting, property management, and marketing
• Skill and Ability to plan, design, and maintain training material and training programs; provide basic technical support to users; explain technical concepts in non-technical terms to staff; read, interpret and apply technical instruction
• General knowledge of business processes in the real estate/property management industry
• Ability to manage multiple tasks with exceptional attention to detail
• Ability to be a self-starter and be comfortable with remote work
• Technology degree preferred; Any combination of education and training equivalent to a bachelor's degree in computer science, information engineering, or other related areas; such education should be at a level that demonstrates the ability to perform duties comparable to those listed

What would be helpful to have

Knowledge of accounting principles

Benefits

WHAT’S IN IT FOR YOU?

• Competitive Compensation
• DTO (Unlimited PTO, most take about 4 weeks per year)
• Excellent Healthcare Benefits
• Collaborative Team Environment
• 100% Remote

COMPANY OVERVIEW

Community Influencer®, Inc. is a business development startup based in Orange County, CA. Our mission is to glorify God by helping local business owners increase their income, so they can increase their impact. We do this via our popular online membership, the Community Influencer® Academy. Inside, we teach real estate professionals how to get more leads, clients, and referrals via our online courses, content, coaching, and community. We're a fast growth, mission-oriented company (with awesome benefits) and we're looking for an amazing, full-time Customer Experience Manager to join our high-performance team. If you are a highly organized CX Manager with experience building and developing a CX Team, read on to learn more about this exciting opportunity!

POSITION OVERVIEW 

This is a full-time, salaried role in our Experience Department. For this remote role, you'll need to have the ability to work from home 5 days a week. Typical hours for this role are 7am - 4pm, Monday-Friday PT. But this position is more about accomplishing specific outcomes with a high level of communication than adhering to a clock. And although our team highly prioritizes margin, on rare occasion, there may be a need to work additional hours on evenings and weekends during a launch or other events throughout the year.

MISSION

The mission of the CX Manager is to bridge the gap between the customer and company. The most important responsibility of the CX Manager is to ensure that the customer has a trusted guide and advocate in every aspect of the business by sharing valuable CX insights, data, and feedback so we can improve our digital products and hit our revenue and profitability goals. 

RESPONSIBILITIES

• Make every experience remarkable!
• Champion opportunities to consistently Improve the Community Influencer experience!
• Map the customer journey and identify opportunities to intervene on the Members' behalf proactively.
• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.
• Ensure that each touchpoint across the customer journey is engaging, efficient, and effective.
• Understand each Member and their specific needs.
• Create a clear vision so for Members, so they know what to expect.
• Build strong relationships with Members.
• Gather Member feedback in real-time and ensure that it's incorporated into company processes, marketing, and advertising.
• Managing member data to drive sales into the business and increase member retention.
• Increase customer satisfaction rates, customer loyalty, and referrals.
• Drive customer retention and reduce churn.
• Test new strategies for driving customer value.
• Manage a small CX Team and support the team by guiding them through issues resolution.
• Collaborate with IT developers, as well as the marketing, advertising, and sales teams to enhance customer services and brand awareness.
• Align customer experience strategies with marketing initiatives.
• Inform members about new product features and functionalities.
• Respond to customer queries in a timely and effective manner, via email, social media, video, or chat applications.
• Analyze member feedback on product ranges and new releases, prepare reports, and present your findings to the team.
• Document all CX feedback (i.e. processes, technical issues, complaints, compliments, reviews, and testimonials). 
• Stay informed of industry trends and new CRM technologies.

PROFICIENCIES

• Digital Marketing Skills: Our CX Manager will be a tech-savvy Mac user and will not be intimidated by learning new technology. Proficiency in the following marketing and tech platforms is ideal: Facebook, Instagram, YouTube, LinkedIn, AgoraPulse, Facebook Groups, Reddit, Zoom, Loom, and ClickUp.
• Leadership Skills: To help execute our CX strategy, the CX Manager will lead, coach, and help recruit a small team of talented CX Specialists.
• Strategic Thinking: The CX Manager is a big-picture thinker who will create, organize, and improve our overarching omnichannel CX strategy.
• Quality Communication: The CX Manager will need to maintain strong relationships to maximize effectiveness across all CX platforms. We also get pitched to appear on various platforms regularly, so the CXM will need to have the ability to vet and evaluate these opportunities before passing them on to relevant team members.
• Writing Skills: The CX Manager must be a great writer and ensure a consistent, company-wide brand voice from employees and contractors.
• Social Listening and Research Skills: The CX Manager will need to stay up-to-date on all of the latest digital marketing trends, policies, and forecasts by conducting regular research. An ability to gather systematic and methodical data from social listening, carry out market research and analyze results is also required. 
• Camera-Readiness: The CX Manager will be on camera periodically. So you must be an excellent communicator and have a dedicated workspace that's camera-ready at all times. 
• Project Management Skills: The CX Manager will lead projects and will work closely with the Project Management Team to ensure that all projects are done on time and on brand. 
• Analytic Skills: The CX Manager will need to conduct regular analysis to identify opportunities to improve performance. You will also need a deep understanding of split testing, audience segmentation, conversion tracking, retention tracking, budget management, deliverables, KPIs, etc.
• Anticipating Needs: The CX Manager will need to proactively recommend new communication channels, help beta test new content strategies, and recommend new tech stack tools. 

REQUIREMENTS:

Education: 

• A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.

Experience and Values: 

• 2+ Years of experience as a CX Manager, in a digital environment
• 2+ Years of experience increasing KPIs - like Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), Customer Churn Rate, Customer Retention, etc.
• Mastery of customer experience best practices.
• Proficiency with all online customer engagement platforms and channels
• The ability to overcome objections to increase membership sales and retention.
• Enthusiasm for data, details, organization, and deadlines.
• Exceptional interpersonal skills and a client-centric approach.
• Great organizational and time management abilities.
• Connect deeply with Community Influencer's core values.

OUR VALUES

1. Get closer to the customer
2. Everything you do sells or repels
3. Simplicity, never complexity
4. Identify the opportunity, overcome the obstacle
5. Audit before you act
6. Say what needs to be said, even when it's hard
7. Leverage collective genius, but reject groupthink
8. There's always an option C
9. Celebrate every win (and every failure)
10. Work is impossible without rest
11. Always do what's best for Community Influencer®

COMMUNITY INFLUENCER® PERKS

Here are some of the amazing perks we offer our employees...

• Top-of-Market Salary 
• Unlimited Paid Vacation
• Work From Home
• World-Class Health, Dental, and Vision Insurance
• Generous Retirement Plan
• Work Alongside A Talent-Stacked, High-Performance Team

Candidates must be US Citizens or Permanent Residents to apply.

Equal opportunity employer.