Title: Product Support Analyst

Location: Alpharetta United States

Job Description:

General information

Country

United States

State

Georgia

City

Alpharetta

Job ID

46262

Department

SaaS

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

Infor is seeking a Product Support Analyst to provide dedicated technical and operational support for Department of Defense (DoD) customers utilizing Infor's Hospitality Management Solution (HMS). This role serves as a key liaison between Infor Support and DoD partners, ensuring seamless communication, timely issue resolution, and exceptional customer experience across military base implementations. The ideal candidate combines strong problem-solving skills, technical proficiency, and a customer-first mindset to deliver reliable, high-quality remote support that upholds Infor's commitment to service excellence.

A Day in The Life Typically Includes:

• Serve as a support liaison between the Infor Support business unit and the customers for both functional and technical support for the Hospitality product lines.
• Provide courteous customer service in an accurate and timely manner in accordance with existing procedures.
• Provide application support by responding to incidents, interpreting queries and problems, examining data, error logs, and utilizing all available support material and tools to successfully resolve the problem.
• Resolve customer questions or problems over the telephone or via the chat tool focusing on product functionality, operating environments and system configuration/setup.
• Proactively keep customers informed of how and when problems are resolved with a focus on retention and reference ability.
• Develop and maintain effective customer communications by managing the customers' expectations through use of negotiation, persuasion, diplomacy, and clear communication in the English language, ensuring customer satisfaction and customer retention.

Basic Qualifications:

• Experience working in customer service or support.
• Experience using a CRM such as ServiceNow to log work cases.
• Experience identifying and evaluating possible solutions for product related questions.
• Experience with operating environments.
• Experience with remote desktop viewing through tools such as Webex or SecureLink.
• Ability to work all shifts as required, including weekends and holidays.
• US Citizenship is required due to US Government contract requirements.

Preferred Qualifications:

• Hospitality industry experience with check in/out, accounting, and/or reporting.
• Experience with technical support of cloud applications.
• Technology Help Desk experience a plus.
• Knowledge of various software applications used for testing, troubleshooting, call logging, etc.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares iniduals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a erse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized iniduals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor. You may access our privacy policy here.

This employer uses E-Verify. Please visit this website for additional information.

E-Verify Illinois: Click here, aquí, or tu.

Member & Provider Service Representatives - Work from Home

Category

Customer Service

Job Location

Worcester, Massachusetts

Tracking Code

2015605

Position Type

Full-Time/Regular

Positions are full-time, remote

Hours: Monday-Friday between 8AM and 6:00PM EST.  Specific schedule assigned after training based on the needs of the department at that time.  Hours for the 12 week training period are 9:30AM to 6PM.

Hourly rate: $19.50 per hour

 It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.

 Job Summary:

In this role, you will serve as the first line of support for our stakeholders by providing accurate and thorough information to current and prospective members, providers and internal customers about our various health plans. In this role, you’ll make a difference for others every day. This role has also proven to be an excellent starting point for long-term growth and advancement in our company. 

 Our Investment in You:

• High-performing representatives may be eligible for promotion and pay increases within their first year through our Career Progression program

·Annual Commitment to Service bonus for Customer Care representatives, program requirements apply

• WellSense is committed to offering team members the opportunity to grow their career within the company. We encourage team members to pursue new roles within the company and qualified internal candidates are given preference when possible.

• We believe in recognizing and rewarding outstanding performance and dedication to our members. Various department specific and company-wide reward and recognition programs are in place to support this commitment.

• Bring your enthusiasm and people skills, and we will train you on the health insurance business and how to confidently resolve inquiries.

  • Paid 12-week training period
  • New hire buddy program
  • Dedicated Team Assist Line to support complex/challenging calls in real time
  • Robust training and skills development opportunity through Ulysses Learning, a leader in customer service and call center learning programs
  • One-on-one coaching and mentoring from dedicated training and quality professionals

• We are proud of our comprehensive employee benefits and generous paid time off program.

·Team members are encouraged to participate in a variety of engagement activities including our Business Resource Groups (BRGs), where you can connect with colleagues, grow professionally and share your experiences.

 Key Functions of the Job:

·Customer Interaction & Problem Resolution:

·Call Management:

·Communication & Conflict Resolution:

·Accurate Documentation:

·Collaboration & Teamwork:

·Performance Goals:

·Flexibility:

 What We’re Looking For:

• Professional Experience:

  • Prior work experience in a customer-facing position. Demonstrated career progression preferred.
  • A minimum of three consecutive years in a previous role.

• Technical Competency Assessment:

  The completion of a 60–90 minute competency assessment is a required step in our hiring process. This assessment must be completed on a laptop or desktop computer. It cannot be completed on a mobile device

• References:

  Outstanding professional references from prior supervisors.

• Background Check:

  Successful candidates will be required to satisfactorily complete a pre-employment background check. This includes a criminal history check as well as verification of education and last 3 employers.

·Remote Workspace:

• WellSense Health Plan is hiring in the following states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin

Qualifications

Education:

• High school diploma or equivalent required, bachelor’s degree preferred

Experience:

• Prior professional work experience, ideally with customer service

Competencies, Skills, and Attributes:

• Outstanding customer service skills
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize a high volume of adjustment requests, multi-task and prioritize work
• Ability to make reasonable and sound business decisions based on established standards and guidelines
• Working knowledge of Microsoft Office products
• Bilingual in Spanish, Portuguese, Haitian Creole or other language is highly desirable
• Able to comfortably work from home with access to a high-speed internet connection
• Regular and reliable attendance
• Ability to work overtime during peak periods

Salary Range

$19.50 - $19.50

Title: Analyst - Credit Operations & Services

Location: Austin United States

Job Description:

Who we are:

Farm Credit Bank of Texas is a $38.9 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.

While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive hybrid workplace located along the bluffs of the Colorado River just minutes west of downtown Austin.

We seek out top talent in their fields, whether it be technolo gy, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.

Position Description:

We are searching for a Technical Support Analyst. This position supports the operation of the help desk and serves as focal point for customer concerns and is responsible for providing enterprise-level technical assistance related to computer systems, hardware, network, and software issues through various intake channels. Resolves customer issues timely through problem-solving process and follows up with customers to ensure the issue has been resolved. Reports problems with procedures and makes suggestions for improvements. Infrequent travel may be required.

Day-to Day-Duties and Responsibilities:

• Provide first point of contact to customers via phone, email, chat, or in-person; onsite presence is required.

• Provide first and second-level technical support for desktops, laptops, network connectivity, mobile devices, printers, and other peripherals.

• Ability to navigate multiple computer systems while interacting with the customer.

• Record, track, and document the help desk request problem-solving process in real time, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.

• Drive closure of incidents & problems meeting defined SLA.

• Ability to absorb and retain information quickly.

• Self-motivated and able to work with moderate supervision. Agent will be able to manage call flow, own time, and know when to escalate.

• Ability to proactively engage in alternate work when the primary intake method(s) volume is low to maximize agent occupancy.

• Document troubleshooting steps and solutions in a knowledge base and user documentation for future reference.

• Participates as part of a team and in team assignments when necessary.

• Assist with produc t rollouts, upgrades and special projects supporting the bank and user community.

• Comfortable receiving ongoing performance feedback and coaching.

• Flexible to provide support evenings, weekends/holidays as and when required for on call rotation.

• Educate customers on product features, best practices, and self-help resources.

• Stay up to date with product updates, industry trends, and best practices.

What You Bring to the Team:

It is an important role that covers many skills. This position requires:

Associates degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or two (2) to four (4) years of experience. (Desktop Support, Systems Administration, Network Administration) Prefer call center experience in a technical helpdesk environment. CompTIA A+, Microsoft, or other industry certifications would be desirable. The ideal candidate should have excellent problem-solving skills, strong communication abilities, a customer-oriented approach, and a keen interest in technology.

• Handles low and mid-level issues and problems and consults with or escalates to senior staff when solution is unclear.

• Strong customer service skills with a patient and friendly approach.

• Solid understanding of Windows OS (administration) and working knowledge of MAC/Linux OS.

• Intermediate knowledge of Microsoft Windows Server Platforms, Active Directory, Group Policy and Office 365.

• Knowledgeable in common enterprise applications and adept at troubleshooting related issues.

• Working understanding of networking: TCP/IP, LAN / WAN, DHCP, DNS, VPN, Routing, Switching, and Proxy/Firewalls.

• Working knowledge of ITSM/ticketing tools (e.g., ServiceNow).

• Capable of reading system logs, conducting health checks, and identifying potential issues before they escalate.

• Ability to exercise sound judgment, use discretion and main tain confidentiality

• Excellent problem-solving, verbal and written communication, and interpersonal skills.

• Possesses analytical thinking and mathematical skills.

• Ability to explain technical concepts to non-technical users.

• Ability to work independently and collaboratively in a team environment.

• A minimal degree of creativity and latitude is expected.

• Strong attention to detail and organizational skills.

Our benefits:

In addition to a competitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance:

• Flexible and affordable health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.

• 401(k) plan that includes an employer match (up to 4%) plus an additional employer contribution (up to 5%), both of w hich vest on the first day of employment

• Employer paid long-term disability and life insurance

• Generous vacation leave, sick leave, and up to eleven paid holidays

• Paid parental leave program of up to six weeks

• Up to five days per year to volunteer in local community organizations, services, or events

• Ongoing professional development opportunities

• Generous tuition-reimbursement program

• Physical fitness incentive plan

• Employer matching gifts program

• Modern hybrid work schedule combining in office and remote work locations.

Our culture:

In a world filled with unpredictable challenges, we invest in our people and ensure they have dependable careers with ample growth opportunities. As part of the larger Farm Credit System, we focus on building our culture around personal relationships and the ability to be connected to leadership through in-person conversations, regular town halls and employee engagement events. We are deeply committed to attracting and fostering a erse workforce, development and career advancement and recognizing the hard work of iniduals who contribute to our success.

Title: Senior Manager, Specialty Support and Clearinghouse Operations

Location: Morristown United States

Full time

job requisition id: JR109532

Job Description:

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your erse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Senior Manager of Specialty Support & Clearinghouse Operations is a leadership position responsible for overseeing niche operational support functions and managing strategic clearinghouse relationships. This role ensures the effective execution of specialized services while serving as the primary operational point of contact for clearinghouse partners, facilitating issue resolution and continuous improvement.

What you'll do:

Specialty Services Management

• Lead and manage a focused teams responsible for:

• Lockbox Reconciliation Operations: Oversee daily reconciliation activities, ensuring accuracy and timeliness in financial postings.

• Sworn Statement Support: Coordinate the preparation and validation of sworn statements in compliance with regulatory and client requirements.

• 1099 Tax Services Support: Supervise the processing and support of Tax-related transactions and inquiries.

• EDI Support: Provide operational oversight for electronic remittance advice (ERA) processing and troubleshooting.

• Monitor performance metrics, identify process improvement opportunities, and implement best practices across specialty service areas.

• Ensure compliance with internal controls, Standard Operating Procedures (SOP) regulatory standards, and client expectations.

• Owns and manages the Purchase-to-Pay (P2P) process for the team, ensuring efficient and compliant purchasing, invoicing, and payment operations aligned with departmental goals.

Clearinghouse Operations Management

• Act as the primary operational liaison for clearinghouse partners, managing escalations, inquiries, and relationship health.

• Facilitate cross-functional collaboration to resolve clearinghouse-related issues impacting transaction flow, data integrity, or service delivery.

• Maintain documentation of clearinghouse processes, escalation protocols, and service-level agreements (SLAs).

• Partner with internal stakeholders to ensure alignment and responsiveness to clearinghouse needs.

What you'll bring to Zelis:

• Proven experience in healthcare payment operations, revenue management, or financial services.

• Minimum of 8 years' experience in a customer management role required.

• 5 + years' experience in a people leadership role.

• Strong understanding of EDI transactions, particularly Electronic Remittance Advice (ERA) files.

• Demonstrated ability to lead specialized support teams and manage cross-functional relationships.

• Excellent communication, problem-solving, and organizational skills.

• Familiarity with lockbox operations, tax services, and sworn statement protocols is preferred.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$105,000.00 - $140,000.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple inidualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of erse perspectives and experiences and are committed to building an inclusive workplace for all.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Title: Provider Enrollment Representative

Location: Middleton United States

Job Description:

Work Schedule:

This is a1.0 FTE position. Shifts will be scheduled Monday - Friday between the hours of 7:30 AM- 4:00. Hours may vary based on the operational needs of the department. This is a hybrid position with some periodic on-site requirements. When onsite you will be at 7974 UW Health Court in Middleton, WI. This will be discussed in more detail during the interview.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Provider Enrollment Representative:

• Responsible for provider and group enrollment for UW Health and its affiliates.
• Successfully implement the entire enrollment process for all providers, adhering to all time lines while maintaining strict confidentiality for matters pertaining to provider credentials. Coordinate credentialing data needed for enrollment.
• Effectively communicate with staff to ensure the timely completion of outgoing and incoming applications. Maintain provider credentialing files electronically via provider enrollment software and CAQH (Council for Affordable Quality Healthcare).
• Communicate with insurance payers to resolve provider enrollment issues.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to UW Health's Wellness Options at Work that support employee/family well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Qualifications

• High School Diploma or equivalent Required
• Associate's Degree in Accounting, Business, Health Information Management, or related field Preferred

Work Experience

• 1 year experience in an insurance, finance, medical office, or customer service field. Required
• 1 year experience with provider enrollment or provider credentialing
• Knowledge of medical and insurance terminology, CPT, ICD coding structures, and billing forms (UB, 1500) Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Job Description

UW Medical Foundation benefits

Title : Network Construction Manager

Location: Downers Grove United States

Job Description:

POSITION TITLE: Network Construction Manager (T4)

COMPANY SUMMARY

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. =

ROLE

This position requires experience with construction management of outside plant (OSP) and inside plant cable design, utility pole and ground facilities, and a thorough understanding of permitting, pole/conduit licensing procedures, and fiber network construction. The ideal candidate will have a strong background in small cell and DAS (Distributed Antenna System) deployments, including engineering and design of wireless infrastructure. You will manage multiple projects simultaneously, including relocation and enterprise initiatives, and ensure all work is completed on time, within budget, and in accordance with Crown Castle policies and procedures.

RESPONSIBILITIES

• Design and construction management of outside plant fiber optic networks and small cell deployments.
• Create detailed construction drawings, splice diagrams, and bills of materials (BOMs) using GIS and CAD tools.
• Perform field validations, site surveys, and pole audits to ensure design accuracy and feasibility.
• Conduct pole loading analysis and prepare make-ready documentation for aerial fiber and small cell installations
• Attend Kick-Off meetings with Project Managers in all aspects of fiber construction work.
• Utilize PowerBI and other business intelligence tools to analyze data summaries and predictive visualizations for OTP, CRM assignments, etc.
• Attend transportation and other customer meetings as subject matter experts for Crown.
• Develop customer relationships that may result in influencing customers to award service work to Crown.
• Visit sites during construction including site surveys, Contractor Site Safety Inspections, and construction closeouts.
• Submit Change Management tickets and manage projects.
• Create pole maps and work orders including assignments.
• Manage vendors and interface with developers and municipalities.
• Assist with pole and overlash applications to power companies.
• Provide direction to general contractors aligned to job specifications.
• Maintain working knowledge of permitting and licensing processes in public and private rights-of-way.
• Ensure Team Management, Project Managers, and customers are aware of issues that will impact project completion or cost.
• Review As-Built drawings to validate quantities and ensure project tracking system accuracy.
• Serve as an escalation point for corrective actions post internal closeout review.

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• H.S. Diploma or General Education Degree (GED) Required

Experience Qualifications

• 3+ years of telecommunications/wireless construction experience Required
• Experience with telecom carriers or engineering firms - Preferred
• Experience with 5G small cell deployments and DAS systems - Preferred

Skills and Abilities

• Working knowledge of OSHA standards
• Knowledge of construction management processes
• Knowledge of permitting, NJUNS, SPANs
• Ability to read and understand construction drawings
• Ability to manage, organize, and process multiple overlapping project activities
• Customer service orientation with a strong problem-solving approach
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office (Excel, Visio, Word, PowerPoint)
• Strong computer skills including project management software
• Knowledge of pole loading analysis and make-ready engineering - Preferred
• Proficiency in GIS platforms (e.g., ArcGIS, QGIS) and CAD software (e.g., AutoCAD, MicroStation) - Preferred

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State
• Certifications such as FOA CFOT, FBA, or equivalent - Preferred

COMPANY BENEFITS

At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your inidual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Compensation

The pay range offered for this position is $40 - $55 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

LI-IM1 #LI-hybrid

Title : Disability Assistant

Location: Shrewsbury United States

Job Description:

Disability Assistant-Hybrid

Job Number: 2025-48881

Category: Administrative Support

Location: Shrewsbury, MA

Shift: Day

Exempt/Non-Exempt: Non Exempt

Business Unit: ForHealth Consulting

Department: ForHealth Consulting - Disability Services - W401800

Job Type: Full-Time

Salary Grade: 15

Union Code: Union Position-W28-SHARE

Num. Openings: 1

POSITION SUMMARY:

Under the general supervision of the Clinical Manager or designee, this position provides direct administrative support and services necessary for the completion of professional medical responsibilities and functions for DES skilled professional medical personnel (SPMP), i.e. DES Physician and Psychologist Advisors, Disability and Appeals Reviewers, Program Managers and the Clinical Manager. The Disability Assistant makes complex decisions regarding protected healthcare information, based on the Federal Health Information Portability and Accountability Act of 1996 (HIPAA). This position is responsible for exercising judgment on all administrative and clerical aspects of the case in conjunction with and at the direction of DES SPMP. The Disability Assistant is a primary customer service interface for DES SPMP with clients and external agencies.

MAJOR RESPONSIBILITIES:

• Initial review of all disability supplements for accuracy, completeness, and alerting SPMP of priority cases and of important clinical information contained in cases.
• Make complex decisions regarding privacy matters associated with the clients case, including determination of who DES may exchange information with regarding the clients case, what information may be mailed, and what is required, by HIPAA, to allow conversations to take place. These decisions are conveyed to SPMP through detailed case notes and inidual consultation.
• Follow HIPAA regulations for protected healthcare information, requests clinical information from all treating sources listed on case initiation documents.
• Determine if requests for information are legally complete, communicate with agencies about cases that do not meet HIPAA requirements for protected healthcare information and consult with SPMP about decisions regarding whether to return to cases to the agencies or clients for further development.
• Telephone contact with clinical treating sources to assure timely receipt of clinical information at the request and direction of SPMP.
• Review information in external databases such as the Massachusetts Medicaid Information System and MassHealth MA21databases in order to identify cases that SPMP could complete quickly.
• Complete initial distribution of new cases to appropriate staff under the direction of and using criteria developed by SPMP.
• Receive and process returned mail, judge its impact on the case, and work closely with SPMP on follow up action.
• Coordinate transportation of clients to consultative examinations and provide feedback to SPMP on unusual circumstances that would impact the review process.
• Provide both incoming and outgoing telephonic customer service and support functions.
• Make decisions for rescheduling of clients clinical evaluations, based upon agency guidelines and provides input and feedback to SPMP.
• Perform other duties as required.

REQUIRED QUALIFICATIONS:

• Associates degree in business or a related field, or equivalent
• 3-5 years of office experience, preferably in a medical setting
• Knowledge of HIPAA laws and regulations
• Proficient in Word, Access, Excel and Outlook
• The ability to interpret complex HIPAA regulations for clients, and agencies
• Strong phone customer service and problem solving abilities in order to educate clients and other external customers about the disability review process
• Ability to handle confidential information with discretion.

UMass Chan Medical School welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Title: Coordinator, Order Management

Location: Carmel United States

Job Description:

Description

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world's most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.

This work isn't easy-and that is exactly why we do it. Telamon thrives when we're solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us-inside our walls and out.

Learn more at telamon.com

Classification:

Non-exempt/Hourly

Location:

Carmel, IN

Schedule:

Hybrid: Onsite on Monday, Wednesday, and Thursday; Remote from home on Tuesday & Friday

Benefits:

• Health/Life

• medical, dental, vision, FSA, HSA (with company match), life insurance/AD&D, disability, critical illness, accident & hospital indemnity

• Financial

• 401(k) (with company match), annual profit share, referral bonus, company discounts

• Time Off

• salaried/exempt: no set amounts, hourly/non-exempt: starts 2nd month, monthly accruals, increases based on tenure

• floating holidays, paid holidays

• parental & family care leave, bereavement leave

• Education

• Tuition reimbursement

• Scholarship awards for children (elementary-college), educational payments for children under age 3

• Annual professional development awards

• Other

• legal assistance, identity theft protection, pet insurance, EAP, points recognition program, 50% in office/50% remote (if role supports & working in close proximity to one of our offices)

Note: benefits eligibility may be based on employment status, tenure, location, or other factors

Job Summary:

The Order Management Coordinator works on activities associated with coordinating multiple projects/product lines, order processing activities, and shipment of orders to meet customers' expectations.

Essential Duties and Responsibilities

• Receive customer orders via email or electronically.
• Review and coordinate shipments based on customer provided information and works with customers on discrepancies or changes of orders.
• Interface with external customers to include, but not limited to, providing updates/status, pricing, stock availability/backorders and answering questions. These types of customers include field engineers, PIC's Planners, PM's, contract managers, material managers, etc.
• Process requests for defective replacements and good stock returns.
• Work with designated logistics teams to coordinate shipping/delivery of materials to customer locations.
• Coordinate with multiple internal departments to ensure customers' needs are satisfactorily met including but not limited to checking on inventory, assembly, and shipping scheduling.
• Daily review inventory and create shipments to strive for the best OTD performance.
• Determine root cause for late delivery and lead improvements to resolve/prevent these causes.
• Prepare responses to requests for quotes based on customer's needs.
• Review MRP exceptions escalated by internal teams for assigned suppliers and take appropriate actions and correct the discrepancies between Supply and Demand.
• Collaborate with IT to establish and maintain IT goals and objectives for business projects
• Provide backup support for other programs.
• Manage Accounts Receivable responsibilities by troubleshooting and resolving aging customer invoice issues.
• Occasionally engage in conference calls with all departments including customers
• Prepare various sales reports and recaps of shipments, bookings, backlogs and related sales activities.

Managerial Responsibility

• No direct reports.

Travel/Shift Requirements

• Minimal Travel Required

Physical Demands

• Sitting: Frequently (up to 6-8 hours per day) - most work is done at a computer or desk.
• Standing/Walking: Occasionally - may need to move between departments or attend in-person meetings.
• Lifting: Occasionally lifts office materials or small packages (generally less than 20 pounds).
• Reaching/Handling: Frequently - using hands and arms to work on a computer, phone, and paperwork.
• Talking/Hearing: Frequently - required for phone calls, video meetings, and team/customer interactions.
• Vision: Constant - required to read emails, review orders, input data, and prepare reports (use of computer screen for extended periods).
• Typing/Keyboarding: Constant - data entry and email communication.

Skills and Abilities Required

• Ability to effectively meet customer's needs, build productive internal and external stakeholder relationships and take responsibility for customer satisfaction and loyalty
• Ability to communicate effectively and professionally with internal resources and customers
• Ability to escalate appropriately when needed
• High degree of accuracy and attention to detail
• Proficiency with MS Office
• Ability to navigate within ERP accounting system is preferred, but not mandatory

Education and Experience Required

• High school diploma required; associate or bachelor's degree preferred.
• Minimum 3 years of customer service experience
• Telecom industry experience preferred
• Oracle Order Management experience preferred.

Telamon Corporation is an Equal Opportunity Employer and is committed to providing equal opportunities to all employees and applicants for employment. Telamon does not and will not discriminate against any applicant because of race, color, religion, age, national origin, disability, sex (including sexual orientation and gender identity), marital status, veteran or military status, or any other characteristic protected by law. Telamon Corporation makes all employment decisions in a non-discriminatory manner.

Title: Manager, Technical Support

Location: Salt Lake City United States

Job Description:

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

As a Manager, Technical Support, you will be at the forefront of the Gong leadership experience, enabling your team to create #ravingfans by providing an exceptional and consultative support experience for our customers. You will empower your Technical Support Associates to be proactive, innovative, and strategic problem-solvers. This role is about more than just managing queues; it's about building a scalable function that delights customers long-term while achieving operational excellence.

RESPONSIBILITIES

• Own Team Culture: Cultivate a high-energy, positive, and accountable team environment that is focused on continuous improvement and delivering exceptional customer results.
• Mentor and Develop a High-Performing Team: Directly manage, coach, and motivate a team of Technical Support Associates, fostering a culture of continuous learning, curiosity, and high accountability.
• Champion Technical Enablement & Training: Play a key, collaborative role in the development and execution of our support enablement program. You will be crucial in ensuring that onboarding, ongoing training, and knowledge resources are successful, effective, and rapidly build deep product and technical expertise.
• Recruitment and Onboarding: Actively participate in the recruiting, interviewing, and hiring of new Technical Support Associates to quickly scale the team while maintaining a high talent bar.
• Performance Management: Set clear performance expectations and provide regular feedback through 1:1s, performance reviews, and calibration sessions.
• Foster Collaboration: Encourage and facilitate a culture of knowledge sharing and collaboration within the team and with cross-functional partners, ensuring complex technical issues are resolved efficiently.
• Manage to World-Class SLAs and KPIs: Develop, track, and manage key performance indicators (KPIs) and service level agreements (SLAs), consistently driving the team to achieve high standards for efficiency, quality, and time-to-resolution.
• Process Optimization: Champion process improvements, tools, and best practices to increase team productivity and enhance the overall customer support experience. We encourage thinking big and questioning the status quo.
• Escalation Management: Handle high-priority customer escalations with tact, urgency, and clear communication, ensuring a swift and satisfactory resolution.

QUALIFICATIONS

• 3+ years of experience managing a Technical Support, Customer Success, or similar customer-facing team, preferably within a B2B SaaS environment.
• Demonstrated success managing operational performance using SLAs (e.g., FTR, TTR) and key KPIs (e.g., CSAT, quality scores).
• Proven ability to manage and motivate a team in a fast-paced, high-volume, and high-growth organizational setting.
• Exceptional written and verbal communication skills, with the ability to articulate technical concepts and provide candid, constructive feedback.
• Proven ability to drive the successful adoption and effectiveness of enablement programs, particularly for entry-level technical staff, ensuring training translates directly into high-quality customer support outcomes.
• Proficiency with modern support platforms (e.g., Salesforce Service Cloud, Zendesk, etc.).
• Data-Driven Decision Making: Proficiency in analyzing support metrics (SLAs, KPIs, CSAT, trend analysis) to diagnose operational weaknesses and drive strategic improvements.

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $106,350 - $133,500 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are hiring a couple of amazing people to join the team at Cliniko to help with supporting our customers during Australian business hours. Most of our customers are healthcare business owners and we love helping them get the most out of Cliniko. We don't care too much about your experience or credentials; we’re far more interested in your personality, passion, and work ethic. A sense of humour helps a lot too! 

What is Cliniko?

Cliniko is practice management software that makes life easy for allied health professionals by handling appointment scheduling, storing treatment notes, running video consultations, and much more. The software is used globally by more than 100,000 people every day.

Our team

Behind Cliniko is a team of 60 people, spread around the world. We work completely remotely, although our base is in Melbourne, Australia. We care more about finding the best person for the job than looking for someone that lives nearby.

We don't have managers, we almost never have meetings, and there are no time sheets to complete. We're responsible, autonomous, creative, and proactive in doing our best for our customers. We're focused on making great software and we take pride in doing good work. It’s also important to us that we have a positive impact on the world.

If you want to know more about how we work, our founder, Joel, gave a talk about it (9 years ago, but we still work this way!).

What you'll work on

You’ll spend your time supporting Cliniko customers. This includes:

• Responding to chat/email messages from existing customers.
• Helping people decide if Cliniko would suit their business.
• Communicating with people via social media.
• Working with our developers to resolve issues.
• Working with third party integrators to solve customer problems.

Our goal is to do right by our customers in every single interaction, so you'll be empowered (and expected) to provide amazing support.

Requirements

We are looking for someone to help with coverage during NZ and Australian business hours (Mon-Fri, within 5am-7pm AEDT). There is also the option to work some hours over the weekend instead of during the week. 

We won't consider applications from anyone intending to work outside of these hours, and your work day must entirely fall within 6am to 7pm in your local time zone. We understand that some people consider themselves "night owls”, but this won't be a reason to consider you for this role if you are in a conflicting time zone. Instead, please keep an eye out for when we’re hiring in a more suitable time for you. We care greatly about the health of our team and their ability to work with us long term. We want to make sure the job is a positive in their lives, and we believe working during daylight hours is important for that.

About you

You want to work in a place where you can do your best work and have fun too. You want to constantly improve. You have empathy and can place yourself in the shoes of the people using Cliniko. 

You have superb English skills (both verbal and written). You are able to communicate your thoughts in a friendly, accurate, and jargon-free way. You appreciate a good Oxford comma.

No matter what your background is, or how you identify, if you feel you would be a great fit here, we encourage you to apply. We are committed to the continual ersification of the team and working to constantly improve our inclusivity, which is crucial to how we work.

How we work

Here are some things that we do a little differently to enable people to do their best work and live a happy life:

• 30-hour work week, full-time pay.
• Flexible hours.
• Work from anywhere.
• Unlimited annual leave (minimum 4 weeks per year).
• Supplied computer equipment.
• Ergonomic furniture.
• Fresh organic fruit delivered weekly to your home.
• Overseas trips for team meet-ups.
• No managers.
• No scheduled meetings.

The salary for this position will be $90,000 AUD, or equivalent in your local currency.

The pay is based on the work you'll do with us and the value you'll add to our team. Don't be discouraged if this is above your previous earnings. Your income history is not part of our decision making.

In summary

We're looking for someone special. We don't hire often and when we do, we usually get thousands of applicants. We will do our best to offer you a job you can love, and one that lets you achieve your best, but we also expect you to do your part.

You should be absolutely passionate about providing amazing support. You should take pride in your work and be excited to do it.

How to apply

After hitting the red "Apply now" button, you'll be taken to an application page with a few question on it. The “short friendly summary” field needs to give us enough information to be interested in taking you to the next stage. We typically get a lot of applications, so please put some effort into this section. Notably, there's no resume or cover letter submission, so this is your spot to give us some insight into who you are. Be yourself, there’s no need for formality! 

There will also be a few other short questions that require some searching on our website. It's important to answer all of them correctly, as we won’t consider any applications that get any of these wrong.

We recommend not using AI to help you with your application. ChatGPT’s personality just isn’t going to make the cut and get past the first round. As well as probably leading to your application being rejected, you will not be able to rely on AI in the support role that you're applying for. Although we continually test AI tools to see if they can be useful in our workflow, our support team currently doesn't use them because we have found they can lower the quality of our work.

Note: While the form does allow you to upload a resume, it’s only to pre-fill the contact fields for you. We won’t actually see the resume.

Applications are open until the 7th of November at 11:59 PM AEDT. 

What you can expect after applying

Once you’ve applied, sit back and relax while we get to work on our side! We’ll be reviewing all the applications as they come in and we’ll get back to you within 2 weeks after applications close. Everyone will hear back from us, successful or not.

If we select you, the next stage will be a short 5 minute chat with our founder, Joel. Following the chat, if you’re still a contender, there will be a support task to complete. These tasks are paid.

Lastly, you’ll meet with some people from our team and then we’ll make the final decision on who we hire. This is the exciting part for us and hopefully also for you. This will happen fast, and the start date will be chosen by the applicant.

We know it’s quite a process to go through, so we want to make sure you know what you’re in for up front. We’ll be transparent with everyone along the way.

One final note, unfortunately due to the quantity of applications we receive, we are not able to provide feedback for those not successful in the first round. In the later stages, we’ll do our best to provide what we can, if requested.

Good luck!

As a Onepilot agent, you’re a freelance in charge of helping our clients’ consumers with their requests.

After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.

You work from home, and will be paid for each ticket solved. The price of each ticket depends on the ticket’s complexity, handling time, and your location. It varies between 0,40€ and 2€. On average our agents earn 15€ an hour.

What you will do:

Support customers via email, chat or phone

Use tools and resources to deliver quick and accurate support

Ensure satisfied customers with clear and friendly communication

✅ What we are looking for:

Fluency with digital tools and platforms

Strong problem-solving skills and excellent written and verbal communication

Available at least 20 hours a week

Based within the US

What we offer:

Payment per ticket solved (performance-based)

Flexible home working - you set your own schedule

On average, you will earn €15 per hour

Training and ongoing support to help you succeed

Ready to get started?

Our quick application takes just 15 minutes.

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor!

Location: Remote Call Center

Join Us as a Technical Support Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!

What You'll Be Doing:

Customer Service Excellence:

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

Technical Support & Troubleshooting:

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

Adaptability in Communication:

• Connect with a erse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

Team Collaboration:

• Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

What We're Looking For:

Customer Service Focus:

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

Technical Enthusiasm:

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

Resilience Under Pressure:

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

Learning & Growth Mindset:

• Open to feedback and coaching, with a drive to continuously improve and excel.

What You Bring:

• Proven experience in customer support or technical assistance , ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self-motivated attitude with effective time management skills.

What You'll Get:

Competitive Pay:

• $17.31 per hour, with opportunities for performance-based incentives.

Comprehensive Benefits:

• Full health insurance package, including medical, dental, and vision coverage.

Cell Phone Perks:

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

Training and Growth:

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

Referral Bonuses:

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

Supportive, Inclusive Environment:

• Thrive in a dynamic virtual work environment with a team that's dedicated to your success.

• Enjoy a culture that values ersity-we are an Equal Opportunity Employer, welcoming iniduals with disabilities and veterans.

Remote Work Requirements

• Private Workspace: A quiet, dedicated workspace with no distractions.

• Ergonomics: A comfortable desk setup with all necessary equipment.

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Why You'll Love Working Here:

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us.

Ready to Take the Next Step?

Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweiel 17 Ländern rund um die Uhr und rund um den Globus im Einsatz.

Wir sind stolz darauf, eine Plattform zu schaffen, das von Teamarbeit, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und helfen Sie uns dabei, die Zukunft des Kundenservice zu gestalten!"

Wir sind stets auf der Suche nach talentierten und kreativen Köpfen, die Lust haben, an spannenden Projekten mitzuwirken. Bei uns erwartet dich ein dynamisches Arbeitsumfeld, spannende Projekte, eine Zusammenarbeit auf Augenhöhe und die Möglichkeit, deine Fähigkeiten weiterzuentwickeln.

Und der Erfolg gibt uns recht, wir wachsen weiter und suchen rund 100 weitere EU-Freelancer (m/w/d) für neue Inbound-Projekte unserer Auftraggeber.

Aufgaben

Deine Mission:

• Annahme und möglichst fallabschließende Bearbeitung eingehender Anrufe,
• Professionelle und serviceorientierte Kommunikation mit den Kunden,
• Erfassung und Dokumentation der Kundenanliegen im CRM-System,
• Sicherstellung einer hohen Servicequalität und Kundenzufriedenheit.

Qualifikation

Dein Profil:

• Du erfüllst die Vorraussetzung als Freelancer zu arbeiten,
• Du verfügst über mindestens 6 Monate Erfahrung im Kundenservice,
• Dein Arbeits-/Wohnort liegt im EU-Ausland oder Du wanderst bald aus
• Du hast sehr gute Deutschkenntnisse (C1/C2 nachweisbar),
• Eigenständige Arbeitsweise und hohe Zuverlässigkeit,
• Du hast einen Arbeitsplatz der für Dritte nicht einsehbar ist,
• Du verfügst über einen Schreibtisch, einen Bürostuhl, und die erforderliche Hardware (PC, zwei Monitore, Maus/Tastatur, Webcam, Headset),
• Du hast eine stabile Internetverbindung mit mindestens 50 Mbit/s (per Kabel).

Benefits

Unser Angebot:

• Einen fairen Vertrag und eine angemessene Vergütung deiner Freelancer-Leistung,
• Die Perspektive einer langfristigen Partnerschaft,
• Eine Zusammenarbeit auf (echter) Augenhöhe,
• Eine umfangreiche und persönliche Einarbeitung.

Klingt gut? Dann freuen wir uns auf deine Nachricht!

Title: Customer Success Director, Strategic

Location: California, Colorado, Utah, USA

time type: Full time

job requisition id: JR108810

Job Description:

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.

The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption.

Key Responsibilities

Strategic Customer Partnership

• Manage a portfolio of Strategic customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.

• Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success.

• Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives.

• Understand and align with customers' business value drivers, success criteria, and KPIs.

• Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score)

Business Growth & Retention

• Track and monitor adoption metrics, facilitating successful renewals within assigned accounts.

• Develop and implement strategic plans to prevent downsells and ensure customer retention.

• Proactively identify potential business leads for expansion opportunities.

• Prepare and deliver territory plans to define account strategies and align resources.

• Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes.

Cross-functional Collaboration

Team with and establish shared accountability with adjacent functions including:

• Onboarding Specialists to ensure systematic customer introduction and rapid value realization.

• Professional Services to drive smooth implementation through go live.

• Renewal Managers to maintain strong forecasting and high retention rates.

• Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings.

Required Qualifications

Experience & Education

• 10+ years of experience in technology-related field, including consulting and enterprise account management.

• Bachelor's degree in technology- or business-related field

• Successful sales track record within a SaaS organization

• Proven experience presenting to and building relationships with C-level executives.

• Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features

• Genesys platform knowledge is a plus.

Technical Skills

• Proficiency with:

CRM platforms (Salesforce, Gainsight)

• Microsoft Office Suite (PowerPoint, Excel, Word)

• Online communities and social media platforms

• Strong data analysis and executive presentation capabilities

Professional Competencies

Strategic Leadership

• Demonstrates thought leadership in CX domain.

• Unifies, influences, and inspires cross-functional teams.

• Builds and maintains C-level relationships effectively.

• Projects confidence and credibility in executive settings.

Customer Focus

• Extremely strong customer-facing skills

• Proactive mindset with strong follow-through

• Ability to translate complex technical concepts into business value.

• Experience driving customer advocacy and satisfaction.

Business Execution

• Strong multi-tasking abilities across customer portfolio

• Excellent project and stakeholder management

• Proven track record of driving business outcomes

• Ability to manage complex enterprise relationships.

Additional Requirements

• Travel: Less than 30%

Our Commitment to Inclusion

Genesys is an equal opportunity employer committed to fostering a erse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses.

Accommodations

We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$120,400.00 - $223,600.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. 

Reasonable Accommodations:

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Title: Project Manager

Locations: Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS

Job Description:

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us!

How you'll make an Impact

As the Project Manager with a primary focus on supporting the Paradigm Dental Team, you will lead the management of infrastructure projects for existing and new client deployments, implementations, changes, onboardings and upgrades.

Location and Work Expectations

• This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).

What you will be doing

• Provides excellent customer service to clients with excellent communication and clear expectation management
• Maintain minimum billable utilization of 80%
• Develop and understand project plans, schedules, deliverables, and constraints and be able to communicate them effectively
• Ensures projects follow the defined plan and communicate and adjust as modifications are required.
• Facilitate both internal and external project related meetings and communications to initiate, plan, execute, monitor, control, and close projects.
• Work and communicate with all Professional Services, Sales and Support teams to drive the delivery of projects on-time and within identified budgets.
• Handle internal and external project escalations, bringing in management as needed.
• Ensures engineers are documenting time and changes and work with management in case of exceptions
• Schedules engineers and admins for project tasks and confirms they are completed.
• Manage change order processes for when modifications to the scopes of projects are required.
• Work with vendors/3rd parties for scheduling as needed.
• Work outside regular business hours on occasion

You'll be successful in this role if you have experience in/with

• 2-4 years in Project Management services experience
• ConnectWise Manage, Automate, and/or other professional service automation software
• Strong skills with MS Office (Excel mainly), MS Project and Smartsheet
• Project Management process groups
• Strong interpersonal skills to effectively communicate with clients during project deployments are required
• Dental Service Organization Experience (DSO)

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

• Background in IT managed services
• CAPM or PMP certifications

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $60,000.00 and $100,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Exempt

Work Authorization Criteria

We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a erse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a erse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a erse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Title: Transition Consultant (Remote) | Transitions Management

Location: United States

Job Description:

Job Description Summary

25% Travel Expectation: On average about 12-14 weeks per year throughout the United States (including Alaska, Hawaii, Guam, and Puerto Rico).

The Transition Consultant plays a critical role in supporting financial advisors as they transition into the firm. Acting as a primary point of contact, the consultant ensures a seamless onboarding experience by coordinating all aspects of the transition process. This role requires strong project management skills, a deep understanding of financial services operations, and a client-focused mindset to deliver a smooth and efficient transition that minimizes disruption and accelerates productivity for new advisors.

Job Description

Responsibilities:

• Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.

• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

• Advise others on how to design new processes and systems that meet professional standards.

• Work on complex administrative processes and databases to develop and test administrative procedures to ensure they are fully in line with organizational needs.

• Edit document in line with organizational style guidelines and prepare information for publication.

• Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.

• Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.

• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

• Roles at this level are typically junior managers or professionals who are concerned with delivering results within established overall frameworks.

Skills:

• Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

• Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others.

• Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.

• Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.

• Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.

• Uses a comprehensive understanding of numerical concepts to perform mathematical operations such as report analysis independently while providing guidance and training to others.

• Works with full competence to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders. Typically works without supervision and may provide technical guidance.

• Works with full competence to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works without supervision and may provide technical guidance.

• Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

• Works with full competence to interpret, contribute to, or lead business case creation with client departments to quantify current costs, justify project investment, and identify the return on investment. Typically works without supervision and may provide technical guidance.

• Works with full competence to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state. Typically works without supervision and may provide technical guidance.

• Works without supervision and provides technical guidance when required to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.

• Works without supervision and provides technical guidance when required on selecting, deploying and getting the best results from the most appropriate office system.

• Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works without supervision and may provide technical guidance.

• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.

• Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.

• Communicates with other people without requiring supervision and provides technical guidance when required on speaking in a clear, concise and compelling manner.

• Works without supervision and provides technical guidance when required to uncover clients' explicit needs and/or unforeseen opportunities and challenges.

Licenses/Certifications:

• SIE required (prior to start) provided that an exemption or grandfathering cannot be applied.

• Series 7 License required, or ability to obtain within 120 days.

• Series 63 (or 66) License required, or ability to obtain within 120 days.

Education

High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

AG - Agent - Financial Industry Regulatory Authority (FINRA), GS - Gen Sec Rep - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Remote

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

#LI-CA1

Title: Transition Consultant (Remote) | Transitions Management

Location: United States

time type

Full time

job requisition id

R-0007473

Job Description:

Job Description Summary

25% Travel Expectation: On average about 12-14 weeks per year throughout the United States (including Alaska, Hawaii, Guam, and Puerto Rico).

The Transition Consultant plays a critical role in supporting financial advisors as they transition into the firm. Acting as a primary point of contact, the consultant ensures a seamless onboarding experience by coordinating all aspects of the transition process. This role requires strong project management skills, a deep understanding of financial services operations, and a client-focused mindset to deliver a smooth and efficient transition that minimizes disruption and accelerates productivity for new advisors.

Job Description

Responsibilities:

• Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.

• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

• Advise others on how to design new processes and systems that meet professional standards.

• Work on complex administrative processes and databases to develop and test administrative procedures to ensure they are fully in line with organizational needs.

• Edit document in line with organizational style guidelines and prepare information for publication.

• Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.

• Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.

• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

• Roles at this level are typically junior managers or professionals who are concerned with delivering results within established overall frameworks.

Skills:

• Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

• Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others.

• Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.

• Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.

• Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers. 

• Uses a comprehensive understanding of numerical concepts to perform mathematical operations such as report analysis independently while providing guidance and training to others.

• Works with full competence to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders. Typically works without supervision and may provide technical guidance.

• Works with full competence to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works without supervision and may provide technical guidance.

• Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

• Works with full competence to interpret, contribute to, or lead business case creation with client departments to quantify current costs, justify project investment, and identify the return on investment. Typically works without supervision and may provide technical guidance.

• Works with full competence to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state. Typically works without supervision and may provide technical guidance.

• Works without supervision and provides technical guidance when required to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. 

• Works without supervision and provides technical guidance when required on selecting, deploying and getting the best results from the most appropriate office system.

• Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works without supervision and may provide technical guidance.

• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.

• Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.

• Communicates with other people without requiring supervision and provides technical guidance when required on speaking in a clear, concise and compelling manner.

• Works without supervision and provides technical guidance when required to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.

Licenses/Certifications:

• SIE required (prior to start) provided that an exemption or grandfathering cannot be applied.

• Series 7 License required, or ability to obtain within 120 days.

• Series 63 (or 66) License required, or ability to obtain within 120 days.

Education

High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

AG - Agent - Financial Industry Regulatory Authority (FINRA), GS - Gen Sec Rep - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Remote

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

#LI-CA1

Operations Specialist I

Location: Columbus United States

Job Description:

Description

Summary:

Under direct supervision an Operations Specialist I, the Process Specialist - OPS performs various functions that are routine to moderately complex in nature. These include but are not limited to sorting, processing, researching, extracting, scanning, data entry and filing documents. This position should be able to adapt to change, process changes, and schedule changes, etc. per business need, working in a fast paced, high volume production environment, as well as provide the best customer service by meeting service level standards with a service heart attitude.

Duties and Responsibilities:

• Completes daily and recurring work in a timely manner.

• Compiles regular reports as needed.

• Exchanges information and resolves problems that are somewhat routine with solutions based on past practices.

• Cross trained to perform several functions.

• Performs other duties as assigned.

Onsite and in office position located at 5555 Cleveland Ave, Columbus, Ohio

Basic Qualifications:

• High school diploma, GED or equivalent

• 1+ years of related experience in a production environment

Other:

• Climbing ladders

• Lifting up to 30 pounds

• Standing for long periods of time

• Onsite and in office position located at 5555 Cleveland Ave, Columbus, Ohio

Preferred Qualifications:

• 1 or more years of processing experience

• Proven track record of process improvement or personal development

• Excellent verbal and written communication skills

• Knowledge of Microsoft Office Suite (Word, Excel, and Access)

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Title: Sr. Agent Service Analyst

Location: Lincoln United States

Job Description:

This position is responsible for providing quality service to field officers and their administrative staff, producers/representatives, and other partners. This position is essential for measuring sales performance and reporting on the quality of the sales force.

Position Location: This is a hybrid role working partially in-office and partially from home.

What you do:

• Delivers excellent customer service to our internal and external customers.
• Accumulates, reports, and analyzes sales data to identify field performance trends to conduct market studies; provides production projections, and coordinating marketing information needs with system modifications or changes.
• Troubleshoots complex issues relating to customer service, technology, and processes. Serves as a point of escalation for the team on field related issues.
• Collaborates with other departments to provide and assist with management information and reporting needs.
• Provides inidualized and group training sessions as needed for internal and external customers as related to field performance.
• Monitors and modifies systems for industry and company awards.
• Provides audit support for field operations.

What you bring:

• Bachelor's Degree or equivalent experience is required.
• 1-3 years of related experience is required.

What we offer:

A meaningful mission. Great benefits. A vibrant culture

Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.

At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't:

Ameritas Benefits

For your money:

• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance
• Incentive Program Bonuses
• Competitive Pay

For your time:

• Flexible Hybrid work
• Thrive Days - Personal time off
• Paid time off (PTO)

For your health and well-being:

• Health Benefits: Medical, Dental, Vision
• Health Savings Account (HSA) with employer contribution
• Well-being programs with financial rewards
• Employee assistance program (EAP)

For your professional growth:

• Professional development programs
• Leadership development programs
• Employee resource groups
• StrengthsFinder Program

For your community:

• Matching donations program
• Paid volunteer time- 8 hours per month

For your family:

• Generous paid maternity leave and paternity leave
• Fertility, surrogacy and adoption assistance
• Backup child, elder and pet care support

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and erse workplace, enriched by our inidual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Title: AOG Customer Resolution Specialist (Contract)

Location: Herndon United States

Job Description:

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [email protected]

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination (English)
• Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description:

Satair is looking for a Customer Resolution Specialist (AOG) Contract to join our team in Herndon, Va

The Aircraft on Ground (AOG) Customer Resolution Specialist is responsible for reviewing, validating, coordinating resources, and collaborating with internal and external stakeholders to expedite and achieve order fulfillment of AOG purchase orders, inquires, and all customer communications related to the status and processing of purchase orders, customer inquiries and shipment status. The AOG CRS will be required to exercise critical judgment and utilize problem solving skills in order to evaluate the criticality and urgency of requests and formulate the appropriate action required to drive timely resolution and order fulfillment.

The AOG CRS Team supports a 24 Hour, 7 Days a week, 365 Day a year onsite operation. This includes holidays and weekends. AOG COS will be required to work 5 days and rotate through 3 shifts. Shift rotation schedules vary between 4 to 8 weeks.

Current Work Schedule:

1st Shift: 6:00 AM - 2:30 PM

2nd Shift: 2:00 PM - 10:30 PM

3rd Shift 8:30 PM - 7:00 AM

Meet the team:

As part of a multifunctional environment team, you will collaborate with Supply Chain, Product Management, Transportation & Logistics, and the Airbus Manufacturing and Engineering Teams to identify and drive solutions which allow customers to effectively manage their aircraft fleet and operations.

Your working environment:

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

Your challenges:

Order Processing / Customer Support: 50%

• Receive, process and manage AOG customer orders in CRM tool and ERP system

• Process quotations

• Analyze order upon receipt and validate order urgency and prioritization

• Conduct credit authorization review of orders including customers above their credit limit with a AOG situation and release orders on credit hold for processing

• Identify and escalate potential urgent situations on critical orders and explore technical solutions with In-Service Engineering Team

• Provide feedback and reporting to the Supplier Management group on supplier performance

• Coordinate with Data Management and Technical Teams to resolve part requirements that have not been established in ERP system

• Manage and coordinate AOG Drop-Shipments with Supply Management and First Tier Suppliers

• Identify, communicate and coordinate with Pricing Team to resolve price discrepancies

Customer Communication / Relationship Building: 20%

• Communicate with customers via phone and CRM tool (Freshdesk) to provide status for AOG orders

• Provide customer with alternative solutions and facilitate the collaboration with between the customer and available resources to achieve resolution

• Coordinate with Supply Chain Officer to establish optimal freight options as necessary to ensure on-time delivery

• Investigate, resolve or escalate customer complaints

• Organize and lead internal multifunctional meetings to address customer AOG requirements

Reporting and Technical Support: 20 %

• Coordinate Handoff Meetings with AOG Team Members at the end of each shift

• Lead daily AOG meetings with Airbus Engineering, Quality and Supply Chain Teams to provide status on all open AOG orders and drive resolution

• Utilize technical documentation and tools (Airbus 220 World) to explore alternative solutions and liaise with technical and engineering departments to respond to customer inquiries

• Participate on Daily Operations Management Call and provide updates as necessary for priority cases and open orders

• Participate and collaborate in internal and customer meetings

Other duties as assigned: 10%

• Perform other duties as assigned

Your Boarding Pass:

• Bachelor's Degree or equivalent applicable work experience

• 3+ Years of customer service experience in a fast paced environment.( Preferably within airline material management, logistics, supply chain, airline operations or aircraft maintenance )

• Experience in the aviation industry or military support environment, either technical, logistics or supply chain preferred

• Available to work all shifts on a rotating schedule ( 1st, 2nd and 3rd shift (required)

• Working level proficiency in Google Suite and Office tools

• Able to work in the US without a current or future need for visa sponsorship

• Travel up to 5% Domestic and International

Job Dimensions:

• This position is driven by customer satisfaction (CSIP). The customers who come to us for AOG support expect a certain level of precise communication and ability to deliver in a time sensitive environment. We are measured by how fast we can resolve an issue, and how many times we had to communicate to close the issue.

Physical Requirements

• Onsite : Hybrid 60% Onsite Must work 3 days a week in the office with up to 2 WFH days

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment.

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.

• Sitting: able to sit for long periods of time in meetings, working on the computer.

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on the production floor.

• Travel: able to travel independently and at short notice. 5%

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

Company:

Satair USA, Inc.

Employment Type:

Agency / Temporary

Experience Level:

Professional

Remote Type:

Flexible

Job Family:

Airbus provides equal opportunities to all iniduals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

Airbus is committed to achieving workforce ersity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Title: Account Manager

Location:

Sunnyvale, CA

time type

Full time

job requisition id

R12972

About Us:

How We Work:

Job Description

Corporate Overview

The Role

We seek an experienced Account Manager to join our growing Commercial Add-On team based out of our Sunnyvale office. In this role you will focus on expanding our product footprint with our existing customer base. By joining our already successful team, you will be an instrumental part of our consistent year over year revenue growth!

Your day-to-day

• This is a Hybrid role requiring you to be in the Sunnyvale office 3 days a week

• The Account Manager will be responsible for working with our existing customers in a consultative manner to identify additional solutions from the Proofpoint portfolio

• Drive the entire sales process from start to finish including opportunity identification, introductory meetings, product demonstration, customer Q&A, as well as negotiation and closing

• Develop, customize, and utilize effective close plans to navigate and manage the sales process

• Team up with our world class Sales Engineering team to devise and execute account strategies and plans

• Engage with our rapidly expanding channel partner network to educate, inform, and drive incremental revenue • Interact with the management team in 1-1, team meetings and via forecasting and reporting to provide critical updates, and strategic account planning

• Provide outstanding and high touch customer service, including escalation and coordination of support issues as needed

• Become a perpetual student of Proofpoint products, and the ever-changing Cybersecurity industry!

• You can achieve your quota, but quite frankly we would love you to blow it out of the water!

• May require modified work hours to cover accounts in other time zones, and occasional travel for key accounts What you bring to the team

• Minimum 3 years of solution sales experience, focused on generating net new or add-on revenue

• Must have experience selling to the C-suite, extensive experience selling to CISO, CIO, CTO preferred

• Consistent track record of meeting and/or exceeding quota goals

• Experience managing longer sales cycles (2-6 months) from prospecting stage through negotiation and closing

• Experience or training in established sales methodologies such as SPIN, Sandler, Miller Heiman, Value Selling or The Challenger Sale is preferred

• Competitive nature, operating within a team environment

• Ability to present and discuss highly technical information, as well as aptitude to learn new concepts quickly

• Strong presentation skills, both in person and via phone/online

• Security or SaaS sales experience a plus

• Capable of providing great customer care while continuing to identify new revenue opportunities

• Bachelor’s degree or equivalent work experience

Why Proofpoint As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 30+ countries, with each location contributing to Proofpoint’s amazing culture!

Why Proofpoint

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

#LI-JD1

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.

• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from iniduals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected]. How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!

Title: Property Outside Claim Representative

Location: US, CA

Job Description:

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$65,300.00 - $107,600.00

Target Openings

1

What Is the Opportunity?

LOCATION REQUIREMENT: This position services Insureds/Agents in Southeast San Diego County. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Ideal locations include Santee, El Cajon, La Mesa, Lemon Grove, Poway, Spring Valley, Rancho San Diego, and surrounding areas.

Under moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity. Handles claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.

What Will You Do?

• Handles 1st party property claims of moderate severity and complexity as assigned.
• Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
• Broad scale use of innovative technologies.
• Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate.
• Establishes timely and accurate claim and expense reserves.
• Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
• Negotiates with multiple constituents, i.e.; contractors or insured’s representatives and conveys claim settlements within authority limits.
• Writes denial letters, Reservation of Rights and other complex correspondence.
• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
• Meets all quality standards and expectations in accordance with the Knowledge Guides.
• Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
• Manages file inventory to ensure timely resolution of cases.
• Handles files in compliance with state regulations, where applicable.
• Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
• Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
• Identifies and refers claims with Major Case Unit exposure to the manager.
• Performs administrative functions such as expense accounts, time off reporting, etc. as required.
• Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
• May provides mentoring and coaching to less experienced claim professionals.
• May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
• CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.
• Must secure and maintain company credit card required.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• On a rotational basis, engage in resolution desk technical work and resolution desk follow up call work.
• This position requires the inidual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an inidual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelors Degree preferred.
• General knowledge of estimating system Xactimate preferred.
• Customer Service experience - preferred
• Interpersonal and customer service skills – Advanced
• Organizational and time management skills- Advanced
• Ability to work independently – Intermediate
• Judgment, analytical and decision making skills - Intermediate
• Negotiation skills – Intermediate
• Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively –Intermediate
• Investigative skills – Intermediate
• Ability to analyze and determine coverage – Intermediate
• Analyze, and evaluate damages –Intermediate
• Resolve claims within settlement authority – Intermediate
• Valid passport preferred.

What is a Must Have?

• High School Diploma or GED required.
• A minimum of one year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program required.
• Valid driver's license required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each inidual brings to our organization and recognize that we benefit in numerous ways from our differences. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Title: WordPress Support Developer

Location:

Washington, District of Columbia, United States

Canada

Mexico

United Kingdom

Ireland

Philippines

Type: Contract

Workplace: Fully remote

Job Description:

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system.

Common tasks include:

• Managing support tickets

• Site edits within WordPress

• Plugin, theme and core updates

• Security optimizations

• Performance optimizations

• Down or broken sites

• Talking with hosting support teams

• Handling clients concerns or complaints

You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process.

Requirements

• Clear, friendly, error-free written English communication

• Attention to detail

• Ability to follow instructions

• Critical thinking and creative problem solving skills

• At least 2 years of professional experience with WordPress websites

• Reliable internet access

Benefits

• Starting Pay: $22+ per hour depending on skills, experience, professionalism and availability.

• Regular pay increases with seniority

• Flexible schedule

• Work from home or anywhere you want

Title: WordPress Support Developer

Location: United States, Canada

Mexico

United Kingdom

Ireland

Philippines

Type: Contract

Workplace: Fully remote

Job Description:

Description

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system.

Common tasks include:

• Managing support tickets
• Site edits within WordPress
• Plugin, theme and core updates
• Security optimizations
• Performance optimizations
• Down or broken sites
• Talking with hosting support teams
• Handling clients concerns or complaints

You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process.

Requirements

• Clear, friendly, error-free written English communication
• Attention to detail
• Ability to follow instructions
• Critical thinking and creative problem solving skills
• At least 2 years of professional experience with WordPress websites
• Reliable internet access

Benefits

• Starting Pay: $22+ per hour depending on skills, experience, professionalism and availability.
• Regular pay increases with seniority
• Flexible schedule
• Work from home or anywhere you want

Title: WordPress Support Developer

Location: Remote MX

Type: Contract

Workplace: Fully remote

Job Description:

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system.

Common tasks include:

• Managing support tickets
• Site edits within WordPress
• Plugin, theme and core updates
• Security optimizations
• Performance optimizations
• Down or broken sites
• Talking with hosting support teams
• Handling clients concerns or complaints

You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process.

Requirements

• Clear, friendly, error-free written English communication
• Attention to detail
• Ability to follow instructions
• Critical thinking and creative problem solving skills
• At least 2 years of professional experience with WordPress websites
• Reliable internet access

Benefits

• Starting Pay: $22+ per hour depending on skills, experience, professionalism and availability.
• Regular pay increases with seniority
• Flexible schedule
• Work from home or anywhere you want

Title: Team Manager (Customer Arrears Support Team)

Location: Speke England GB

Type: Full-time

Workplace: Hybrid remote

About us

We’re The Very Group, and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on  to help them say yes to the things they love. We’re just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing.

About the team

The Customer Arrears Support Team is right at the heart of how we connect with our customers. We care about getting things right, making good decisions, and working together to create a supportive, team-focused environment.

The team plays a key role in helping customers who are going through tough financial times. Whether it’s a missed payment or a longer-term issue, they’re here to offer support and find solutions. The team reaches out through calls, messages, and digital channels to make sure our customers are supported in the best way for them.

About the role

The shift pattern for this role is Monday-Friday 12:30-20:00, with Tuesday and Wednesday spent in our Speke head office.

You will work with an incredibly erse range of people and be accountable for leading a team of 10 FTE to provide the right outcomes for our customers. You will be a true leader, able to develop and coach a team of digital specialists to support all customer contact activity, able to demonstrate expertise in both customer service and Financial Services.

This is an opportunity to play a meaningful part in The Very Groups bold journey and an exciting, purposeful role which can make such a positive impact for the business and the future.

• Developing and mentoring Digital Customer Arrears Support Advisors in delivering great customer service and outcomes in each interaction
• Supporting the deployment of change initiatives across the team
• Overseeing the performance of the team against agreed objectives in line with all regulatory, compliance and quality standards
• Driving people engagement across the department and foster a customer centric culture
• Working as a key member of the wider Customer Care Operations Team to build and e the strategy plans in line with The Very Group vision and priorities
• Previous experience within a regulated environment, working to FCA, FOS and GDPR principles
• Easily identify where and how to make things better and can galvanise people if need be to make a change

About you

• Previous experience with SMS/Digital teams would be advantageous but not essential
• Knowledge of collections would be advantageous, and regulated processes within customer services
• Strong communication skills, both written and verbal
• Previous experience within a regulated environment
• People focused and able to guide a team towards consistent performance

Some of our benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out 
• 27 days holiday + bank holidays
• Udemy learning platform
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%
• More benefits can be found

How to apply

Please note that the talent acquisition team are handling this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check.

What happens next?

You can expect a one stage interview process for this position:

There will be an initial screening call with the Talent Acquisition team to discuss you’re your profile and the role in more depth.

Formal Interview – An onsite or remote interview talking through your experience, and competency based questions.

As an inclusive employer please do let us know if you require any reasonable adjustments.

Equal opportunities

We’re an equal opportunity employer and value ersity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Title: WordPress Support Developer

Location: Canada Mexico United Kingdom Ireland Philippines US

Type: Contract

Workplace: Fully remote

Job Description:

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system.

Common tasks include:

• Managing support tickets
• Site edits within WordPress
• Plugin, theme and core updates
• Security optimizations
• Performance optimizations
• Down or broken sites
• Talking with hosting support teams
• Handling clients concerns or complaints

You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process.

Requirements

• Clear, friendly, error-free written English communication
• Attention to detail
• Ability to follow instructions
• Critical thinking and creative problem solving skills
• At least 2 years of professional experience with WordPress websites
• Reliable internet access

Benefits

• Starting Pay: $22+ per hour depending on skills, experience, professionalism and availability.
• Regular pay increases with seniority
• Flexible schedule
• Work from home or anywhere you want

Support Lead

Location: Auckland Auckland NZ

Type: Full-time

Workplace: Hybrid remote

Job Description:

Support Lead (Vista, APAC - Auckland)

Reporting to: Support Manager

Direct Reports: ​​None ​ 

Employment type: Permanent, Full-time

Principal Objectives

In this role, you will become a Payments subject matter expert while continuously learning new technologies. You’ll work closely with the Sales and Partnerships teams to support Payments onboarding and lead various payment-related projects across Vista and Veezi. As the escalation point for Payments Support, you’ll coordinate directly with payment providers and handle a wide range of responsibilities including reconciliation, settlement, chargebacks, consultation, documentation, and knowledge sharing—ensuring smooth operations and expert guidance across all payments touchpoints.

Role highlights:

• • Become a payments subject matter expert and learn new technologies

  • Close collaboration with Sales & Partnerships

  • Payments onboarding and various payments projects for Vista and Veezi

  • Payments support escalation point for Vista and Veezi

  • Coordination with payment provider

  • Reconciliation, settlement, charge backs, consultation, general questions, documentation, knowledge sharing, and more!

Role Levels

Role Levels empower upskilling and talent mobility within teams. Experience, knowledge, skills, and expertise outlined below for each level. A candidate may be hired into a higher level based on knowledge, experience, and skills. Role Levels are a framework at the manager’s discretion, and the capabilities must be consistently demonstrated over time.

Requirements:

• Passionate about learning and excited for new technologies

• Moderate experience with payments, transaction pipeline, and templates on various sales channels

• Embraces the unknown with flexibility, adaptability, and enthusiasm

Support Lead:

• Expert on core products

• Famous for being a subject matter expert on at least two advanced products

• Run point on projects or initiatives

• Consistently achieves business goals and metrics successfully, promptly, and accurately

Senior Support Lead (everything from Support Lead plus):

• Famous for being a subject matter expert on most products

• Consistently embodies leadership capabilities

• Own internal and external escalations and priorities with the team

• Coordinate or assign work items with the team and other tasks as delegated

• Run point on support initiatives or projects

• Helps facilitate cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program

• Provide coaching, mentorship, training, and guidance to the team

• Provide and assist with coordinating coverage for team members and managers

• Overachieves business goals and metrics

Requirements

You'll need:

• Undergraduate degree in IT (preferred)
• Four years or more of experience in a support or similar role with Vista Group software or the cinema industry
• Strong knowledge of cinema operations and Vista Group software
• Strong knowledge of technologies such as SQL Server, Visual Basic, .NET, XML, web services, cloud technologies, relational databases, networking, and hardware
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
• Citizen or resident or holds a current work permit for the required location
• Current valid passport or able to obtain one promptly if required

Skills, Knowledge, Abilities and Personal Attributes:

• You are a strong team player who creates value and builds trust through your contribution and your genuine care in doing your best for your team. 
• You are an effective communicator who builds trust through your open, honest and constructive communication style.
• You constantly improve the way we work and create value by challenging the status quo. 
• You take action and create value though intelligent risks and prioritising what’s most important for Vista Group
• You create value by believing in the magic of cinema and seeking to understand the bigger picture of the wider business and industry, to better contribute towards the success of Vista Group

Shared Standards

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

One Crew

We're a erse team, in different places and functions, and we're at our best when we connect, help and collaborate.

Shine a Light 

We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark.

Make it Happen

We make good things happen as people and as teams through our focus on delivery.

Chase Great 

We challenge ourselves and each other to keep improving.

Benefits

You will be supported to continually learn and improve your tech skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.

We have a range of benefits that include:

• Outstanding flexibility to support a healthy work-life balance

• Hybrid working

• Medical and Life insurance

• Volunteer day, enhanced paid parental leave and wellness benefits

• Strong mentoring & career development focus

• Fun team events including the Vista Innovation Cup

If you enjoy a challenge and working in a dynamic and collaborative team, you’ll love working at Vista.

We value inclusivity celebrate ersity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.

Title: Executive Administrative Assistant

Location: North America, United States

Job type: Remote

Job Description:

Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

Job Summary

We are seeking an experienced Executive Administrative Assistant to help support our CRO, with additional support for other leadership team members. This position will be based remotely within North America.

What You'll Do Here

• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Support monthly/quarterly/annual budgeting, product road mapping and ops reviews
• Manage executives' calendars and set up meetings
• Make travel and accommodation arrangements
• Rack daily expenses and prepare weekly, monthly or quarterly reports
• Format information for internal and external communication - memos, emails, presentations, reports
• Take minutes during meetings
• Organize and file documents
• Prepare documents as necessary for approval through DocuSign, and follow up for signatures.
• Assist in organizing Company-wide parties, meetings, and other events, coordinating facility needs, food and beverages, etc.
• Other duties as assigned or requested

What You'll Bring to Us

• Minimum of 5 years experience as an Administrative Assistant; preferably in a SaaS environment
• Must be able to work across multiple time-zones within North America
• Excellent computer skills- Excel, Word, PowerPoint, Outlook; experience with NetSuite & Concur strongly preferred
• Maintain confidentiality of all Company information
• Project a professional and positive attitude
• Good verbal and written communication skills; direct and respectful in communication
• Attention to detail
• Ability to demonstrate accuracy and thoroughness, and monitors own work to ensure quality
• Ability to be proactive, resourceful and forthright
• Prioritizes and plans work activities, uses time efficiently and develops realistic action plans
• Ability to adapt to changes in the work environment, manage competing demands, and is able to handle frequent changes in priorities
• Ability to interact with all levels of management across the organization
• Demonstrated ability to be a self-starter

What We Offer

• International, fast paced and growing environment
• Chance to work with the world's biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• Flexible Working Hours
• Unlimited PTO
• 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
• 12 paid Holidays
• 2 Paid Community Service Days
• Company paid STD and LTD
• 401K
• Educational Reimbursement Opportunities
• Referral Bonus Program
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
• There's more as well! Speak with us to find out all the details!

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from iniduals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

Title: Director, Customer Success Operations

Location: Sterling United States

Job Description:

Join Us as the Director, Customer Success Operations!

Are you a results-driven leader passionate about process excellence and customer satisfaction? ORBCOMM is seeking a Director, Customer Success Operations, to optimize the systems, processes, and insights that power our global customer success organization. You'll lead initiatives that streamline onboarding, customers interlocks, delight, renewals, and service delivery-enabling teams to deliver consistent, high-quality customer experiences worldwide.

Why You'll Love Working Here

At ORBCOMM, we connect the world's most remote assets through satellite and IoT technology, empowering customers in transportation, maritime, supply chain, and heavy equipment industries with real-time visibility and insight.

As part of our Customer Success leadership team, you'll shape the tools, data, and processes that make our operations more efficient, and customer focused. You'll collaborate with smart, driven teams who value innovation and accountability.

While we welcome applicants from across the East Coast region of the U.S., we have a strong preference for talent based near our Sterling, VA and Ottawa, ON hubs. Team members in these regions have the flexibility to work in a hybrid capacity from ORBCOMM's Sterling or Ottawa hubs.

What You'll Do

Operational Leadership & Strategy

• Build and execute the Customer Success operations roadmap aligned with company goals.
• Create, maintain, and derive insights from CS metrics generated in Salesforce or through the ORBCOMM data lake
• Partner with the Regional CSM leaders to drive efficiency and productivity within their organizations.
• Design scalable processes, KPIs, and tools to improve performance and customer outcomes.
• Partner with Finance and FP&A on forecasting, resource planning, and performance reporting.

Data, Systems, & Insights

• Oversee Customer Success platforms (Salesforce, ORBCOMM data lake, etc.) ensuring automation, accuracy, and efficiency.
• Develop dashboards to monitor NRR, NPS, CSAT, renewal rates, and coverage.
• Turn data into actionable insights that improve customer experience and operational results.

Process Optimization & Governance

• Standardize onboarding, support, and renewal processes globally.
• Drive readiness for new product launches and ensure Customer Success alignment across teams.
• Oversee documentation, training, and continuous improvement initiatives.

Cross-Functional Partnership

• Collaborate with Sales, Business Units, Product and Engineering to prioritize customer feedback and experience enhancements.
• Partner with Sales and Marketing on retention, upsell, and customer value initiatives.
• Support leadership with data and insights for QBRs and strategic reviews.

Team Leadership

• Lead and mentor a high-performing Customer Success operations team focused on accountability and growth.
• Build a culture of process excellence and proactive problem-solving.

Who You Are

• Bachelor's degree in Business, Operations, or related field; MBA preferred.
• 10+ years in Customer Success, or Operations; 3+ years in leadership.
• Proven success building scalable Customer Success operations in SaaS, IoT, or tech environments.
• Strong command of Customer Success metrics, data analytics, and lifecycle management.
• Proficiency in Salesforce, PowerBI, or similar tools.
• Excellent communication, stakeholder management, and change leadership skills.
• Experience working in a matrixed global organization.

About Us:

At ORBCOMM, we're pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across erse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com!

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a erse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for iniduals with disabilities upon request throughout all aspects of the selection process.

Title: Manager of Customer Support

Location: Remote (United States)

Job Description:

Role

SmarterDx is seeking a servant leader with a proven track record of leading technical support functions to serve as the Manager of Customer Support. In this role, you will optimize how SmarterDx manages our clients' support needs.

Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Streamlining their work is an essential component of what we do at SmarterDx, and in this role, you will lead our Support function by managing a team of Support Analysts, leveraging new tooling to augment existing triaging processes, and ensuring our cross-functional teams are meeting our customers' needs based on input from our Customer Success Managers and our shared goal of delighting our customers.

You will partner with leads across our Product Management, Customer Success, Implementation, Clinical, and Engineering functions to ensure alignment on prioritization and urgency of customer requests and advocate for the resolution of issues that impact the customer experience.

This role is fully remote within the US

What You'll Do

• Lead, hire, and develop a team of support analysts who care deeply about the customer experience and are responsive to rapid feedback and coaching
• Develops an advanced understanding of all SmarterDx applications, using this knowledge to guide support strategies and augment how Support Analysts leverage our tech stack to optimize the customer experience
• Create and implement strategies that allow the Support team to stay up-to-date on functionality of new and existing product offerings, with a bias towards leveraging technology on repetitive, labor-intensive tasks and leveraging specialized teams to solve more nuanced and complex issues
• Collaborate with cross-functional teams, including Product Management, Customer Success, Implementation, Clinical, and Engineering to ensure alignment and close coordination and progress towards shared company goals

What You Bring

• 6+ years experience leading customer service teams within the healthcare industry, specifically within the revenue cycle management space

• 4+ years of experience creating and optimizing support triaging processes

• Must have strong experience in at least one of the following:

• Creating Key Performance Indicators (KPIs) and measuring team performance against published metrics

• Startup experience, especially at a healthcare or health tech organization

• Leading support or customer service functions through acquisitions and/or rapid organizational changes

• Excellent communication skills, with experience creating and presenting reports to executive teams

• Well-versed in Zendesk, Jira or similar ticketing tools for issue tracking, workflow management, and operational support.

• Excellent time management and prioritization skills in a remote environment

Nice To Haves

• Experience with clinical documentation improvement (CDI) software or related healthcare applications
• Knowledge of medical terminology and hospital workflows

Compensation

$120,000 - $140,000 salary + equity incentives

#LI-Remote

Title: Lead Business Systems Product Manager - Revenue Generation

Location:

Weave - Headquarters (Lehi, UT), US Remote

Employment Type

Full time

Department

Business Systems

Job Description:

We're looking for an experienced Lead Business Systems Product Manager to own the strategy, development, and optimization of our revenue technology ecosystem across Marketing, Sales, Onboarding, Customer Success, and Strategic Partnerships. You'll drive an integrated, data‑driven roadmap across CRM, engagement, call center, AI, and CPQ platforms that scales with the business, measured by user satisfaction, data accuracy, cost savings, adoption, compliance, and on‑time delivery.

• This position will be hybrid based out of our Lehi, UT HQ, with flexibility for strong remote candidates

• Reports to: Sr Group Product Manager, Business Systems

What You Will Own

• Own the product strategy, roadmap, and delivery for a suite of revenue‑generating systems aligned to company OKRs.

• Evaluate and recommend new technologies; optimize existing platforms against strategic objectives.

• Running SDLC process via Jira to ensure proper exploration and delivery of each software product and transformation.

• Strong Agile background and experience taking business user stories and translating them into acceptance criteria

• Ensure seamless integration across Salesforce (Marketing & Sales Cloud), Vitally, call center, AI, and CPQ tools to enable efficient customer workflows and inputs.

• Champion user experience for both internal and customer‑facing touchpoints; clarify stakeholder roles using RACI.

• Define and prioritize requirements with Marketing, Sales, Onboarding, Customer Success, Strategic Partnerships, and external partners.

• Partner with Business Intelligence on revenue data strategies (customers, vendors, dimensional data tables).

• Bridge business needs and technical execution, translating complex requirements into actionable delivery plans.

• Lead implementations, enhancements, and integrations; govern testing, enablement, and post‑launch support.

• Continuously improve processes through automation and workflow optimization to increase revenue team productivity.

• Ensure compliance with internal controls and regulatory standards (e.g., SOX, GAAP/ASC 606); champion audit readiness.

What You Will Need to Accomplish the Job

• 8+ years in product management, business systems, systems architecture, or information systems with deep CRM specialization (Salesforce or HubSpot).

• 5+ years hands‑on experience in Sales or Marketing; strong grasp of customer lifecycle, demand gen, rules of engagement, forecasting, and revenue lead & activity strategy.

• Experience in SaaS or technology‑driven organizations.

• Proven track record leading cross‑functional projects with Marketing, Sales, Onboarding, and RevOps teams.

• Strong command of revenue data architecture and enterprise reporting frameworks.

• Exceptional project management, stakeholder communication, and data‑driven decision‑making skills.

• Strong experience with compliance and audit standards (SOX, ASC 606/GAAP).

What Will Make Us Love You

• Salesforce certifications (Sales Cloud, Marketing Cloud, CPQ) and hands‑on CPQ experience.

• Experience with Vitally, Zoom, Qualified, and other engagement/customer‑facing software.

• Working knowledge of integration design, API documentation, and data mapping; ability to partner closely with engineering.

• Familiarity with ETL/iPaaS tools (Workato, Boomi, MuleSoft), and ERP customization fundamentals.

• Mentorship mindset; helps shape best practices and scale team impact.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all iniduals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

Title: General Liability Claims Adjuster

Location:

Downers Grove, Illinois; Saint Peters, Missouri

Claims

40896

$66,000 - $105,500

Partially Scheduled in the Office

Job Description:

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here.

We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and iniduals move forward with confidence.

Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Liability Claims Adjuster

Role specifics:

• Jurisdictions: Open to any
• Licenses: multi-state adjusters license preferred (TX or FL); must be willing to obtain others required by manager with specified timeframe
• Location: This role is HYBRID at least 2 times a week in the Downers Grove, IL office OR St Peters, MO office

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have:

• Claims Background: General Liability (Bodily Injury and Premises Liability)
• Jurisdictional Experience: Open to any
• Active Adjusters' licenses: multi-state adjusters license preferred (TX or FL); must be willing to obtain others required by manager with specified timeframe

As a key member of our Claims Adjuster team, you will:

• Investigate, evaluate, and resolve General Liability claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients

REQUIRED QUALIFICATIONS:

• High School Diploma.
• Minimum of 3 to 5 or more years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

DESIRED:

• Bachelor's Degree.
• Strong customer service experience

#LI-SR1

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and ersity

Click Here to review our U.S. Eligibility Requirements

Inclusion and ersity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' erse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and ersity as a vital strength. By embracing ersity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming iniduals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Title: Director, Dining & Auxiliary Services

Location: Washington United States

Job type: Hybrid

Job Description:

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Work Modality:

Hybrid 01 (On Campus 3-4 Days/Week)

Summary:

Reporting to the Assistant Vice President for Business Services, the Director of Dining and Auxiliary Services is responsible for providing day to day operational leadership of the University's contracted and auxiliary services on all campuses. The Director develops and implements the operational strategy for dining and auxiliary services, including management of service delivery from vendors and dining construction projects. The Director will have primary responsibility for all food service and catering operations, including management of dining plans and management of contracted service providers. The Director regularly measures and monitors performance, program execution, food and beverage quality, customer experience, and asset maintenance/upkeep. In addition, the Director oversees auxiliary services daily operations, including vending, mail services, one card, and licensing, among others.

Essential Functions:

• Operations Management: Lead direct and indirect reports to ensure performance of duties and quality customer service. Visit and walk through all dining locations regularly to interact with customers and contractors. Visit and walk through other business operations as needed to interact with customers and assess the overall success of the operation. Incorporate best practices in sustainability, health, safety and food preparation, where appropriate in coordination with the campus partners and contracted service providers. Serve on University-wide committees and task forces as requested. Develop strategies to improve technology, enhance customer service, and improve service delivery through technology systems.

• Customer Experience Assessment and Oversight: Manage aspects of operations as they pertain to the customer experience, including working with staff and contracted service providers to ensure timely response to customer inquiries, resolution of customer complaints. Monitors all customer response data for performance trends and develops actions as necessary to continuously improve customer satisfaction. Develops appropriate SLAs and KPIs for each vendor agreement and measures performance. Actively seeks feedback with inidual students, committees, and student organizations, as well as with faculty, staff, and key stakeholders -all toward looking at ways to improve the customer experience, drive satisfaction, and increasing revenue across all facets of dining and auxiliary services.

• Contract Administration: Continually review contracts to ensure the terms and conditions are being met. When applicable, oversee dining and auxiliary construction projects and work as a liaison between vendors and university partners. Support vendor relationships and serves as the front line liaison between vendors and campus stakeholders. Oversee equipment inventory and asset tracking for all auxiliary and dining assets and coordinator preventative maintenance, repair and service requests with service providers and campus partners.

• Revenue Growth Strategy, Innovation and Marketing: Investigate new services, technology and offerings to develop new revenue opportunities. Working with the AVP for Business Services, Auxiliary Technology team, service providers and campus stakeholders develop new business plans that harness innovative technologies, services and products to drive improvement in customer satisfaction, revenue and operating performance. Manage all aspects of the dining and auxiliary services marketing and communications plan for the year, including drafting and development of materials and collateral as needed.

• Supervision and Management: Oversee one direct report and two indirect reports across auxiliary services and one card operations. Develop staff development and performance plans.

Supervisory Responsibility:

• Supervises the Associate Director of Auxiliary Services.

Competencies:

• Developing Plans.

• Driving Continuous Improvement.

• Building a Customer Focused Organization.

• Managing Talent.

• Acquiring and Analyzing Information.

• Championing Customer Needs.

• Collaborative Leadership.

• Thinking Broadly.

Position Type/Expected Hours of Work:

• Full-time.

• Exempt.

• 35 hours/week.

• 4 day per week campus presence/1 day remote hybrid.

Salary Range:

• UPDATED: $125,000 - $140,000 annually.

Required Education and Experience:

• Bachelor's degree.

• 8-10 years of relevant experience.

Travel Required:

• Occasional travel may be required.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.

• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an inidual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Title: Retail Development Facilitator

Location: Fort Myers, FL,  United States

• 14021 Palm Beach Blvd, Fort Myers, Florida, US, 33905
• Branch Positions
• 6430

Job Description:

Overview

Compensation: $24.00 - $30.00 hourly based on experience and credentials

Location Type: Hybrid a flexible work model blending in-office and remote working

Position Type: Full Time

Schedule: 8:30 AM - 5:30 PM Monday through Friday

The Retail Facilitator develops and delivers formal live learning sessions to meet organizational requirements and audience needs for the branch network. This inidual displays strong presentation techniques and public speaking skills while utilizing appropriate design principles, adult learning methods and technologies. Key responsibilities include collecting feedback on the effectiveness of training sessions, maintaining training programs, and administering departmental systems.

Responsibilities

• Host professional and engaging learning sessions for various audiences
• Facilitate lectures, interactive activities, on-the-job training, side-by-side training, live simulations, role-playing activities, and shadowing
• Conduct training onsite and offsite for member advocates and management groups
• Manage and schedule guest speaker sessions hosted by business unit content owners and 3rd party vendors during class offerings
• Conduct periodic fieldwork at the branch to incorporate first-hand experience into course curricula
• Evaluate facilitation skills on a scheduled basis using session surveys, knowledge checks, coaching, feedback, and self-assessments
• Assess the overall effectiveness of learning sessions and make updates or adjustments to course materials and delivery methods
• Administer and maintain department systems (LMS) and databases for assigned curriculum
• Utilize the assigned tracking systems to capture and report relative training data for the department
• Plan, prepare, and present learning sessions following department standards for proper maintenance, functionality, usability, and quality of all learning presentations
• Leverage the expectations of the MA Mentorship Program for the monitoring and evaluation of learner performance, retention, and onboarding experience
• Review and study policies, procedures, technologies and resources including training documentation, Web sites, and multimedia programs
• Consult with frontline staff and participate in monthly business unit touchpoints to address process updates, changes, and trending errors to streamline branch operations, optimize resource utilization, and ensure compliance with regulatory requirements
• Implement industry standards and best business practices for the creation of training programs to enhance product knowledge, operational efficiency, and ensure alignment with organization goals
• Create Facilitator Guides for other training providers within the department, design classroom activities and relevant simulated scenarios for use with learners, and create engaging learning aides (PowerPoint presentations, gamification of material, worksheets, etc.)
• Champion a culture of exceptional member service by providing guidance and support to branch staff on best practices for delivery, personalized service, and resolving member inquiries and concerns
• Provide a learning experience that demonstrates all aspects of the credit union mission, vision, core values, and service promises
• Participate in enterprise projects by offering testing and feedback to the project management team and other stakeholders
• Address and mitigate procedural gaps identified during class offerings
• Attends job-specific training classes as requested by manager. Completes annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program, and completes FACT Act Red Flag training.

Qualifications

• Bachelor's degree in education, human resources, or a related field (A comparable combination of work experience and training may be substituted for education requirements.)
• Experience developing, delivering, and facilitating training materials and programs desired
• Experience with educational platforms and tools, including distance learning training tools, learning management platforms (CMS, LMS), computer based authoring tools, and other technologies required for department objectives desired
• Ability to design websites, web-based training programs, and online programs
• Experience with the project management of training programs
• Proficient knowledge of processes, policies, procedures, and the ability to perform tasks expected of Branch Member Advocate related to the competency/skillset
• Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized. Able to analyze and resolve routine problems and situations.
• Basic knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
• Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators. Able to explain fact, policies, and practices.
• Work is closely supervised.

Benefits

• Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.

Responsibilities

• Host professional and engaging learning sessions for various audiences
• Facilitate lectures, interactive activities, on-the-job training, side-by-side training, live simulations, role-playing activities, and shadowing
• Conduct training onsite and offsite for member advocates and management groups
• Manage and schedule guest speaker sessions hosted by business unit content owners and 3rd party vendors during class offerings
• Conduct periodic fieldwork at the branch to incorporate first-hand experience into course curricula
• Evaluate facilitation skills on a scheduled basis using session surveys, knowledge checks, coaching, feedback, and self-assessments
• Assess the overall effectiveness of learning sessions and make updates or adjustments to course materials and delivery methods
• Administer and maintain department systems (LMS) and databases for assigned curriculum
• Utilize the assigned tracking systems to capture and report relative training data for the department
• Plan, prepare, and present learning sessions following department standards for proper maintenance, functionality, usability, and quality of all learning presentations
• Leverage the expectations of the MA Mentorship Program for the monitoring and evaluation of learner performance, retention, and onboarding experience
• Review and study policies, procedures, technologies and resources including training documentation, Web sites, and multimedia programs
• Consult with frontline staff and participate in monthly business unit touchpoints to address process updates, changes, and trending errors to streamline branch operations, optimize resource utilization, and ensure compliance with regulatory requirements
• Implement industry standards and best business practices for the creation of training programs to enhance product knowledge, operational efficiency, and ensure alignment with organization goals
• Create Facilitator Guides for other training providers within the department, design classroom activities and relevant simulated scenarios for use with learners, and create engaging learning aides (PowerPoint presentations, gamification of material, worksheets, etc.)
• Champion a culture of exceptional member service by providing guidance and support to branch staff on best practices for delivery, personalized service, and resolving member inquiries and concerns
• Provide a learning experience that demonstrates all aspects of the credit union mission, vision, core values, and service promises
• Participate in enterprise projects by offering testing and feedback to the project management team and other stakeholders
• Address and mitigate procedural gaps identified during class offerings
• Attends job-specific training classes as requested by manager. Completes annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program, and completes FACT Act Red Flag training.

Qualifications

• Bachelor's degree in education, human resources, or a related field (A comparable combination of work experience and training may be substituted for education requirements.)
• Experience developing, delivering, and facilitating training materials and programs desired
• Experience with educational platforms and tools, including distance learning training tools, learning management platforms (CMS, LMS), computer based authoring tools, and other technologies required for department objectives desired
• Ability to design websites, web-based training programs, and online programs
• Experience with the project management of training programs
• Proficient knowledge of processes, policies, procedures, and the ability to perform tasks expected of Branch Member Advocate related to the competency/skillset
• Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized. Able to analyze and resolve routine problems and situations.
• Basic knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
• Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators. Able to explain fact, policies, and practices.
• Work is closely supervised.

Benefits

• Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.

Title: Manager, Customer Experience and Quality Assurance

Location: Denver United States

Job Description:

About Caribou

At Caribou, we care about giving people financial freedom so they can focus on what's most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $151/month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology, automotive, and finance industries. We're proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

The Manager, Customer Experience & Quality Assurance is responsible for leading customer insights and quality initiatives across the Sales & Ops organization. This role oversees a team of Quality Assurance Analysts, driving programs that capture, analyze, and act on customer feedback to enhance the customer experience and improve frontline performance. Partnering closely with Sales, Lending Operations, Marketing, Brand, Compliance and Analytics, this leader ensures customer insights and QA findings are translated into actionable strategies that deliver measurable impact and strengthen customer loyalty.

The role requires a balance of strategic thinking and operational execution, strong leadership skills, and the ability to influence cross-functional teams without direct reporting authority.

This role can be based out of our Caribou office either in Chandler, AZ or Denver, CO. Alternatively, this role may work remotely from a state where Caribou operates with a preference for the Denver, CO or Chandler, AZ markets.

• Lead and manage the VoC and Quality Assurance function, including two QA Analysts, ensuring alignment with business goals and customer experience objectives.
• Translate customer insights from surveys, call/voice analytics, QA reviews, AI-driven interactions, social media, chat, and third-party sources into actionable strategies and business improvements.
• Develop and oversee a comprehensive QA program for voice AI agents, chatbots, and emerging customer communication channels to ensure consistency, compliance, and a positive customer experience.
• Oversee the design and execution of quality monitoring programs, calibration sessions, and coaching initiatives to elevate frontline sales and service performance.
• Conduct root cause and driver analysis, customer journey mapping, and segmentation to identify friction points and improvement opportunities.
• Partner with Sales and Operations leadership to ensure QA insights improve consistency, compliance, and customer outcomes.
• Collaborate with Marketing, Brand, Compliance and Analytics teams to integrate customer feedback into campaign effectiveness, messaging, and product/service enhancements.
• Establish a continuous feedback loop across the organization, advocating for the voice of the customer and embedding customer-centric thinking into decision-making.
• Develop and maintain reporting dashboards, repositories of insights, and action libraries to monitor trends and measure the impact of QA and VoC initiatives.
• Serve as a subject matter expert in VoC, QA best practices, transcript/voice analytics, and optimization of communication platforms.
• Present findings, trends, and recommendations to leadership, driving accountability for customer experience outcomes.

About You

Qualifications

• 5+ years of experience in customer experience, quality assurance, or related roles, with at least 2+ years in a leadership/management capacity.
• Proven expertise in customer research, quality monitoring, data analysis, and experience design.
• Strong stakeholder management, executive communication, and storytelling skills.
• Demonstrated ability to lead cross-functional projects and drive results without direct authority.
• Experience in Sales, Contact Center, or digital customer engagement environments strongly preferred.
• Familiarity with AI-driven customer engagement tools and quality frameworks preferred.
• Bachelor's degree required; MBA or advanced degree preferred.

Skills

• CX strategy, VoC program management, and QA methodologies across calls, chat, email, SMS, and AI-driven customer interactions.
• Strong analytical and problem-solving skills; ability to translate data into actionable recommendations.
• Proficiency with QA and VoC platforms (nice to have if Observe.AI), survey tools, call monitoring software, AI analytics, and reporting dashboards.
• Expertise in survey design, sampling logic, A/B testing, and usability testing.
• Ability to influence stakeholders at all levels and drive adoption of customer-centric initiatives.
• Skilled in developing QA frameworks for both human and AI-assisted customer engagements.

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes:

• Competitive compensation: $90k - $110k
• Eligible for annual performance-based incentive
• Equity options
• 401k savings program
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
• Optional benefits to suit your inidual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.

Our Core Values

We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.

• Give a damn. What we're doing matters. We show up determined to deliver results, and we love it.
• Velocity. We're intentional about where we're going and we race towards it.
• Make the assist. We have erse strengths. We offer and ask for help so we all win.

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

• Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.

California Consumer Privacy Act

Title: Director of DIY Operations

Location: USA- Remote.

Full time

Job Description: 

WHO WE ARE:

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

Job Summary: 

Main Responsibilities: 

• Ensure systems, customer service, and fulfillment processes are in place to deliver excellent participant experiences across all verticals, including centralized communication, FAQs, and support ticket resolution. 

• Partner with Tech/CRM teams to maintain and enhance DIY/Innovation registration sites, fundraising platforms, and dashboards, serving as the primary point of contact for troubleshooting and new feature rollouts. 

• Translate vertical strategies into usable field resources such as playbooks, toolkits, and templates, and ensure resources remain updated and aligned across verticals. 

• Build performance dashboards that track participation, fundraising, ROI, and retention for each vertical, and standardize reporting for AVP and VP review. 

• Manage legal, finance, and risk compliance requirements for DIY initiatives, including waivers, liability, and IRS rules for peer-to-peer fundraising, while overseeing vendor relationships for swag, shipping, or production tied to DIY events. 

• Identify operational redundancies across verticals and implement streamlined processes, maintaining calendars, workflows, and project timelines to keep vertical campaigns on track.

What We're Looking For: 

• 4+ years of progressive experience in fundraising, donor relations, or nonprofit development, with a proven track record of meeting or exceeding fundraising goals. 

• Demonstrated success in managing donor pipelines, cultivating major gifts, and executing multi-channel fundraising campaigns. 

• Strong leadership and project management skills, with experience coordinating cross-functional initiatives. 

• Proficiency in CRM systems (e.g., Raiser’s Edge, Salesforce) and data analysis to inform strategy and reporting. 

• Excellent communication and interpersonal skills, with the ability to engage and inspire donors, board members, and community stakeholders. 

• Strategic thinker with the ability to develop and implement long-term fundraising plans aligned with organizational goals. 

• Experience planning and executing donor events, stewardship programs, and grant proposals.

Location Requirements

• Remote - Flexible Location

• ​Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships.

Compensation | Benefits:

The estimated hiring compensation range for this role is $70,000-$79,000. Final offers will be based on the candidate's geographic location, consider career experience and may vary from this range due to these and other factors.

You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings. Not to mention, you will join an incredible mission focused team of people!

We’re committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths — whether you're growing as a people leader or deepening your expertise as an inidual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey.

This position is classified as Partner - Knowledge Expert.

The National MS Society is committed to building a erse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.

Title: Sr Dispute Correspondence Specialist (REMOTE)

Location: US

Job Description:

Come join our amazing team and work remote from home!

The Sr Dispute Correspondence Specialist is responsible for handling Qualified Written Requests and Written Credit Bureau Disputes. Review all written inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates.  The target compensation range for this position is $26.00 to $29.00 per hour.

****THIS POSITION HAS A MINIMUM REQUIREMENT OF PROFESSIONAL WRITING EXPERIENCE IN A CORPORATE SETTING (NOT USING A TEMPLATE).

What you'll do:

• Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans.
• Research issues to identify root causes and be able to execute a plan of action for resolution.
• Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction.
• Ensures that the necessary actions/corrections are made to the accounts to resolve disputes, complaints and inquiries.
• Compose detailed factual narratives/responses to borrowers (or their authorized representatives), summarizing results of investigations, outcomes of actions taken, and final resolution.
• Compile all corresponding supporting documentation relevant to the investigation findings.
• Maintain detailed and comprehensive records for all complaints, including error findings that were identified during complaint investigation process, and document corrective actions taken.
• Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information.
• Must continuously learn and keep up to date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), and the Consumer Financial Protection Bureau (CFPB).
• Ensure adhere to established department and company policies and procedures.
• Knowledge of Microsoft Office Suite required.
• Must be a team player with strong attention to detail and able to work independently.
• Knowledge of relevant industry-specific software packages preferred.
• Analytical, Detail oriented
• Ability to interact with senior management.
• Ability to make decisions that have significant impact on the department’s credibility, operations, and services.
• Ability to organize and prioritize own work schedule on short-term basis.
• Strong math skills, balance and check results for accuracy 
• Ability to compose letters.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.

What you'll need:

• High school diploma required; bachelor's degree or equivalent work experience preferred.
• Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.  

#LI-SY1

Job Identification: 3511

Job Category: Servicing

Job Schedule: Full time

Title: Gale Training and Engagement Specialist (Remote)

Location: Ohio, USA

time type: Full time

job requisition id: R2025-861

Job Description:

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our inidual well-being. We recognize the value of erse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. 

Gale’s Academic Outreach & Engagement team is hiring a Training & Engagement Specialist. The highly motivated and experienced person selected for this opportunity will have a crucial role in improving sales retention through exceptional product training and engagement strategies. Your focus will be on ensuring higher ed customers are delighted by Gale's offerings, and promoting effective utilization of our digital products across colleges and universities throughout North America.

To excel in this role, you will need to cultivate and maintain extensive product knowledge across our ever-growing academic product portfolio. You will provide both pre- and post-sale digital training and engagement support, ensuring that our customers' curriculum needs are met and their expectations are exceeded. Additionally, you will collaborate closely with the Director of Academic Engagement to implement strategies that increase sales, product activation, and customer retention.

What you'll do here:

• Deliver remote and/or onsite product training and onboarding for academic librarians, faculty, and students.

• Support post-sale product integration and usage strategies.

• Collaborate with Sales, Product, and Marketing teams to enhance customer experience and retention.

• Maintain and share product knowledge across Gale’s complete product portfolio.

• Develop and update training materials, LibGuides, and course correlations.

• Represent Gale at academic conferences and industry events.

• Contribute to Gale’s Academic Blog and social media channels.

• Provide regular updates on your assigned territory to the Director of Academic Engagement and ensure Salesforce is continuously updated regarding your customer engagements.

• Monitor customer utilization and engagement on a monthly basis and develop action plans to retain customers and increase product usage.

• Coordinate with sales representatives and other support entities within the organization to ensure strategic adoption of Gale resources at accounts.

Skills you will need here:

• BA/BS degree. Master's Degree preferred.

• 2+ years of experience in training, academic engagement, or related fields, 3-5 years preferred.

• Knowledge or experience in the Library Sciences/ information services industry.

• Strong training and presentation skills, including considerable public speaking experience,

• Experience designing and delivering hands-on training in academic settings.

• Effective oral and written communication skills, able to communicate clearly in virtual and in-person settings.

• Strong customer orientation and ability to build effective customer relationships.

• Ability to travel (10–15%) for onsite training and events.

• Advanced proficiency in MS Office and instructional technologies.

• Experience with LMS platforms (Canvas, Blackboard, D2L) and tools like Camtasia, Vidyard, Zoom Webinar, and Calendly.

• Recognized training certification (e.g., CITP) preferred.

• Passionate about higher education and academic success.

• Proven ability to align Gale product to courses and curriculum preferred.

• Ability to work confidently and productively in a remote setting.

Gale, part of Cengage Group, partners with librarians and educators around the world to connect 30 million distinct learners annually to essential digital content through user-friendly technology that enhances experiences and improves learning outcomes. For more than 65 years, Gale has collaborated with academic institutions, schools, and public libraries around the world, empowering discovery and insights that push the boundaries of traditional research and advance learners in all areas of life.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified iniduals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Inidual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$52,000.00 - $67,600.00 USD

Title: Product Manager - Digital Search Box

Location: MN-Minneapolis

Job Description:

Job Id: R0000418697

The pay range is $87,000.00 - $156,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Right along with Target’s distinctive retail brand, we are constantly improving and innovating our digital shopping experience. Are you ready to excel in the fast-changing retail environment? Are you a customer service enthusiast who’s curious about the guest and can see the shopping journey through their eyes? Then you’ll have success on the Help Me Find Experience team, whose goal is to offer guests a seamless online shopping experience across our platforms. Here, you’ll collaborate to create and implement digital strategies that enrich the online experience through the right mix of personalization, simplicity and intuitiveness. Your ideas will support Target in complementing the beloved in-store shopping interaction with a convenient, reliable and instantly gratifying digital experience.

Product Teams at Target Corporation are accountable for the delivery of business outcomes enabled through technology and analytic products that are easy to use, easily maintained and highly reliable. Product teams have one shared backlog that is inclusive of all product, technology and design work.

As the Search Box Experience Product Manager, you will be responsible for creating multiple intuitive entry points for guests to begin their Target run, ensuring fast, accurate, and contextually relevant suggestions before and after they type. You’ll collaborate with design, data, and engineering partners to uncover opportunities, and you’ll leverage guest research and experimentation to rapidly test, learn, and iterate toward meaningful outcomes.

As a Product Manager, you will work in the product model and will collaborate with your product team and key stakeholders to develop a plan and business objectives (OKRs) for your respective product. You will need to build a strong knowledge of your product through product discovery to collect customer feedback and work to collect other relevant data points that explain the value and help you prioritize the direction and desired outcomes for your product. You will work in unison with engineers, UX designers, data scientists and business partners to deliver a product.

You will be the “voice of the product” with your product team and stakeholders to ensure that their needs are met, and you will be responsible to maintain and refine the product backlog (create user stories & acceptance criteria) while prioritizing the backlog to focus on the highest impact work for your team and stakeholders.

You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance while committing to the organization's direction. You will foster sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

• Four-year degree or equivalent experience
• 4+ years of product management experience with a preference of platform, ecommerce or customer facing experiences
• Knowledge of user centered design
• Experience working in an agile environment
• Strong communication skills
• Data-driven: You ground decisions in numbers, insights, and user research to identify the highest-impact opportunities
• Learning-oriented: You are eager to master new technologies and adapt quickly in a fast-changing environment
• Guest-centered: You advocate for Target’s guests and partner closely with design to deliver intuitive, delightful experiences from the very first keystroke
• Influential communicator: You bring cross-functional teams together around shared goals, earning trust through clear communication and collaborative leadership
• Technically curious: You’re comfortable engaging with engineers and data scientists, asking the right questions to understand trade-offs and shape feasible solutions

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.

Title: Embedded Linux Support Engineer III

Location: Irvine, California, 92618, United States

Department: Engineering

Job Description:

We are seeking a highly skilled Embedded Linux Engineer to join our team and lead technical support for Ezurio’s customers designing with System-on-Modules (SoMs) and Single Board Computers (SBCs). The ideal candidate will have extensive experience in embedded systems software design, exceptional proficiency with Yocto Linux, and a passion for supporting customers through design challenges. Role will support customers throughout their design cycle, including initial bring-up of the SoM development kit, software development & integration, debugging challenges, and post-production support. Legal authorization to work in the US is required. Candidates must reside within commuting distance of our Irvine, CA office. Hybrid work is available for this role.

RESPONSIBILITIES

• Provide professional design and integration support to Ezurio’s customers, with a specific focus on SoMs and Yocto Linux.

• Develop a strong understanding of Ezurio’s SoM product offering, including system-level features/benefits with a focus on the Yocto Linux Board Support Package and how a customer would develop and integrate their user-space application.

• Troubleshoot customer issues via phone, email, and web-based case management system.

• Take full ownership of customer technical support including providing timely responses to inquiries, holding live debug sessions, and seeing problems through to resolution.

• Work closely with sales team to prioritize and best serve customers.

• Develop customer-facing demos, write documentation, and author FAQs.

REQUIREMENTS

• Very proficient with Yocto Linux running on ARM Microprocessors.

• Someone who thrives on solving complex problems and prides themselves on delivering a solution.

• Technical aptitude with creative problem-solving and troubleshooting abilities.

• Excellent communication skills (both oral and written), ability to work with a keen sense of urgency, and a positive attitude are core to this position.

• Strong time-management and organizational skills.

• Proven ability to work effectively with cross-functional team members.

• Experience with Wi-Fi and/or Bluetooth is preferred.

• Experience with Buildroot Linux and/or Android is nice-to-have.

EDUCATION/EXPERIENCE

• Bachelor's degree, preferably in a technical discipline (Computer Science, Electrical Engineering, Computer Engineering, etc.) or relevant prior experience required.

• 3-5 years of experience with ARM-based Microprocessors utilizing Yocto Linux.

Title: Senior Product Manager

Location: Remote Remote CZ

Workplace: Fully remote

Job Description:

Global tech scale-up

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

About the role

Here, at CloudTalk, Product Management is not just any role. Being part of the CloudTalk R&D teams, means working within empowered and autonomous teams that are building the future of the business.

You’ll shape the future of AI + Human communication for our core Sales & Support segment and expand qualification & deflection-like cases in other industries. Join us and be a part of an amazing journey powered by world-class technology!

What you will do:

• Build a deep understanding of your core users through direct and indirect research.
• Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes.
• Translate this knowledge into a compelling, well-researched strategy & roadmap that achieves record-breaking growth for CloudTalk and industry-leading success for your customers’ businesses.
• Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems.
• Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users’ day-to-day challenges.
• Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making

What we are looking for:

• 5+ years of experience in B2B, preferably in audio, visual, or omnichannel communication, focusing on manager and operational user personas, and translating user needs into problems solved for these personas.
• A track record of measurable changes in user behaviour that drive your company’s & your customers’ business metrics.
• You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way.
• You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You’re as data-obsessed as your user-obsessed.
• You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk’s exec team.
• You are a critical thinker hungry to learn, exploring not just how AI will change products & Product Management but how to apply tried & true approaches in new ways.
• You are stress-resilient, focused & highly organized.

Why you will love to be a CloudTalker:

Growth:

 1-1 Coaching sessions with our resident communications advisor

Flexibility:

 Unlimited Paid Time Off

Well-being:

Recharge Fridays once per quarter

Connectedness:

 Referral bonuses

What to expect from our hiring process:

1. 30-min Call with our TA Team
2. 60-min Interview with our Product Lead
3. 90-min Interview including Product Challenge
4. 45-min Culture Bar Raiser Call + 45-min Meet the Team scheduled back2back
5. 30-min Exec Call: meet our CPTO and Offer

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our

Title: Federal Customer Support Engineer

Location: Washington, DC - Remote

Job Description:

About Virtru:

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.

We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.

Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.

Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.

Compensation: $90,000-115,000/year

Team & Position Details: 

As a Federal Customer Support Engineer, you will be reporting to the Senior Director of Customer Support**.**

Your responsibilities will include:

Customer Support & Troubleshooting

• • Act as a primary support resource for federal customers, troubleshooting Virtru’s data-centric security solutions in hybrid and multi-cloud environments.
  • Partner with Deployment Engineers and Customer Success Managers (CSMs) to resolve issues efficiently in testing and production environments.
  • Diagnose misconfigurations in .yaml files, ensuring seamless encryption workflows.
  • Understand and troubleshoot attribute-based access control (ABAC) impacts on encryption services in complex federal deployments.

Microsoft & Secure Collaboration Expertise

• • Provide deep technical knowledge in Microsoft, ideally with experience supporting Microsoft Exchange, SharePoint, and/or Windows desktop environments in the Federal space.
  • Provide deep technical knowledge in Microsoft, ideally with experience supporting Microsoft Exchange, SharePoint, and/or Windows desktop environments in the Federal space.
  • Assist in Active Directory integrations for secure authentication and data access.
  • Guide clients in air-gapped and constrained environments, ensuring compliance with mission-critical security standards.

Technical Documentation & Process Improvement

• • Become an expert on the DSP and the products built on top of it.
  • Develop and refine internal and external documentation, enabling customers to troubleshoot and maintain their secure environments.
  • Create training materials to educate federal clients and internal support teams.
  • Identify and implement process improvements to enhance the efficiency of customer support operations.

Skills that will help you thrive in this role: 

• 5+ years of experience supporting products in Microsoft Exchange, SharePoint, and/or Windows desktop environments
• 3+ years of experience troubleshooting hybrid and multi-cloud environments. 
• Awareness of how government and DoD networks and systems work.
• Customer-Focused: Dedicated to enabling federal teams with secure data-sharing capabilities.
• Innovative Problem Solver: Able to troubleshoot in denied, degraded, intermittent, or limited (DDIL) environments.
• Effective Communicator: Capable of translating complex technical concepts into clear, actionable insights.
• Collaborative Partner: Works seamlessly across cross-functional and coalition teams.

Preferred Qualifications:

• Certifications: CKAD, CCNA, Security+
• Cloud: AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert.
• Zero Trust: Familiarity with OpenTDF.io, attribute-based access control systems, zero trust architecture (ZTA), and end-to-end encryption.
• Experience with GitHub
• Familiarity with YAML files and Helm charts
• Experience using tools like Terraform, Kubernetes, AWS, and/or Azure

Virtruvian qualities that will set you up for success:

• Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
• Strong sense of urgency with an action-oriented mindset
• Able to collaborate and adapt to shifting priorities as business needs evolve
• Comfortable with asynchronous communication including slack, email, zoom, etc.

Perks & Benefits:

At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as…

• A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge. 
• A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
• Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
• Access to an Employee Assistance Program
• Access to Headspace, a mental health app tailored to your specific needs.
• A flat 3% contribution to your retirement account
• A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.

In addition to wellbeing, Virtru places a strong emphasis on ersity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority. 

Additional perks include: 

• Competitive compensation
• Generous parental, medical, and bereavement policies
• 401K contribution and stock options
• Full medical, dental, and vision benefits
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews

Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.