Title: Customer Success Manager

Location: United States Remote

Job Description:

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role:

Bloomreach is seeking a Customer Success Manager to lead customers through digital experience transformation, with a primary focus on our Search and Merchandising capabilities within Bloomreach. You will drive meaningful impact to our customers’ businesses by improving their eCommerce experience, elevating how shoppers discover and engage with products, and serving as a strategic partner to digital, merchandising, and eCommerce leaders on the forefront of AI in product discovery and merchandising.

As a Customer Success Manager, you will partner with customer leadership and delivery teams to drive a program of change, from envisioning the art of the possible to executing a roadmap that leverages AI-powered search and merchandising to deliver business value. You will collaborate closely with customers and internal Bloomreach teams – Account Management, Product, Technical Services, Business Services, Support – to educate customers on the potential of Bloomreach, translate that potential into measurable eCommerce outcomes, and ensure they are getting the newest ideas and best value from our platform while feeding their ideas and questions back into our product development.

A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role, along with a passion for eCommerce, comfort driving change, and excitement about working at the forefront of AI in search and merchandising. 

While we are open to seeing candidates across the United States, we are ideally looking for someone located in the Mountain or Pacific timezones, as a large swath of your customer base will be located on the West Coast.

What you'll do:

• Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences
• Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
• Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
• Establish yourself as a trusted advisor to customer teams and internal account teams
• Own the customer satisfaction and value demonstration in strategic accounts

What you'll bring:

• 2–4 years of experience in eCommerce, digital merchandising, or onsite product discovery/search, ideally with hands‑on work using an internal or third‑party Search provider.
• 2+ years of experience with digital experience or commerce technologies (e.g., eCommerce platforms, merchandising, analytics); strong retail/eCommerce business acumen and Search familiarity preferred. Customer Success experience is a plus.
• Analytical and comfortable identifying stories within raw data
• Demonstrated enthusiasm for AI – either prior experience leveraging AI-driven tools or a clear eagerness to learn and apply AI to drive measurable change and impact.
• Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving environment
• Demonstrates a high level of autonomy, with the ability to independently manage tasks and projects from inception to completion with minimal supervision.
• Clear and persuasive communication skills, capable of articulating ideas, strategies, and feedback effectively to internal and external partners, both in writing and verbally.
• Strong presentation skills, with creative and out-of-the-box thinking

Bonus Points

• Hands-on SaaS experience 
• Customer Success experience 
• Experience with Site Search, Merchandising, SEO and A/B Testing tools 
• B2B Experience

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $75,000-$95,000, plus bonus & RSU's. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health Care including medical, dental, and vision insurance
• 401k Plan with employer contribution

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

• We believe in flexible working hours to accommodate your working style.

• We work virtual-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what's ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company's success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote

Title: Technical Account Manager - EU / UK

Location: Remote, UK

Job Description:

As a Technical Account Manager, your mission at Marqeta will be to serve as a trusted technical and payments advisor for several strategically important customers, managing all technical aspects of Marqeta’s relationship with them throughout the customer life cycle. You will be on the front line communicating directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships.

You will build expertise by learning from the Solutions Engineering, Product and Technology teams who develop and know the platform and solutions. In return, you will deliver critical customer feedback to help shape the roadmap and refine our offerings.

This role can be performed remotely within the UK. We’d love for you to join us!

The Impact You’ll Have

• Trusted Technical Advisor: Whether you’re working with Marqeta’s business development and Account Managers to analyse requirements for a new opportunity, or coordinating an ongoing implementation to ensure its success, you’ll be the trusted technical expert for your customers. Your fellow Marqetans will rely on you to ensure the key technical influencers at our customers and prospects deeply understand our technology, its strategic advantages, and how to quickly get integrated and live. Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision.
• Proactive problem-solver: Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision. You’ll approach issues with empathy, putting yourself in the customer’s shoes and delivering clear recommendations to solve their problems. Over time, you’ll be able to soom out to see the bigger picture, and identify downstream impacts or “gotchas” before they occur. As you learn, you’ll document your findings to train others and create standards that can be repeated across the team and organisation.
• Customer Advocate: You’ll regularly attend product and engineering meetings, providing insight and guidance as the “voice of the customer” to those teams. Your work across teams and with a erse array of customers will afford you unparalleled insights into how Marqeta is enabling customers, the evolution of the competitive landscape, and where and what we should build to remain on the cutting edge of the payments ecosystem.

Who You Are

• 5+ years of customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity
• Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms 
• Ability to execute quickly and provide quick and effective resolutions; proficient at seeing things from different angles (pros and cons, weaknesses and strengths)
• Ability to facilitate customer collaboration and influence teams across the organisation to achieve desired customer outcomes
• Resourceful problem solver who proactively suggests improvements and challenges the status quo
• Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules
• Experience and/or enthusiasm learning & discussing APIs
• Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and  payments background, especially on the issuing side
• Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision

Recruiter for this role

• Lou Devlin

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional “Floating Holiday days”
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our people's growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e. Modern Health, HealthKick and much more…

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing erse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy 

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. 

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an inidual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Title: Relationship Manager, Small Business 2

Location: Sydney, Australia

Hybrid

Job Description:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

As a Relationship Manager, Small Business, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Existing Business team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. 

What will I be doing? 

• Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
• Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Track and report all key metrics related to customer growth, retention and Intercom product usage growth
• Engage in team development and mentoring

What skills do I need? 

• 2+ years managing a large book of business; 150 accounts (retention, renewals, & account growth) 
• 1+ years selling SaaS products
• Experience managing procurement processes 
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communicator 
• Comfortable and energized operating and problem-solving in a fast-moving organization. 
• Exhibits a growth mindset, intellectual curiosity, and ambition
• Ability to build and maintain deep client relationships across levels in complex organizations
• Demonstrable history of leadership, with both immediate and cross-functional teammates

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• Catered lunch every weekday, plus a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Flexible paid time off policy
• Healthcare stipend towards private health insurance for you and your partner/spouse
• MacBooks are our standard, but we also offer Windows for certain roles when needed

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on isive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values ersity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Title: Account Executive (Existing Business), Commercial

Location: Sydney, Australia

Job Description:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

As an Account Executive (Existing Business), you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Existing Business team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. 

What will I be doing? 

• Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
• Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Track and report all key metrics related to customer growth, retention and Intercom product usage growth
• Engage in team development and mentoring

What skills do I need? 

• 2+ years managing a large book of business; 150 accounts (retention, renewals, & account growth) 
• 1+ years selling SaaS products
• Experience managing procurement processes 
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communicator 
• Comfortable and energized operating and problem-solving in a fast-moving organization. 
• Exhibits a growth mindset, intellectual curiosity, and ambition
• Ability to build and maintain deep client relationships across levels in complex organizations
• Demonstrable history of leadership, with both immediate and cross-functional teammates

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• Catered lunch every weekday, plus a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Flexible paid time off policy
• Healthcare stipend towards private health insurance for you and your partner/spouse
• MacBooks are our standard, but we also offer Windows for certain roles when needed

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on isive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values ersity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Sr LTD Case Manager (PLADS)

The Company:  Aflac Columbus

The Location:   Remote, US

The Division:  PLADS

Salary Range: $65,000 - $80,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 What does it take to be successful in this role?

• Strong understanding of disability claims management concepts
• Solid understanding of medical terminology/pathology/anatomy
• Ability to verbally articulate clearly, concisely and explain complex situations
• Superior writing skills
• Confident with independent decision making
• Ability to consistently meet deadlines
• Proven ability to work with confidential information
• Moderate skills with Microsoft Office and other software applications
• High level of customer service skills/phone skills
• Strong ability to multi-task and prioritize
• Must have a high level of attention to detail
• Results-driven
• High attention to deliver on departmental/company procedures/practices
• Ability to work Independently
• Strong Negotiation skills

Education & Experience Required

• High School Diploma or equivalent
• 5 or more years of LTD industry claims experience.
• Demonstrated proficiency in product specific areas of STD, LTD or Account Management, and federal and state regulations governing these products and services.

Or an equivalent combination of education and experience

Education & Experience Preferred

• Bachelor's Degree In business, healthcare, or a related field
• 4 or more years of experience in disability management industry managing claims

Principal Duties & Responsibilities

• Makes timely, accurate, and customer-focused Long-Term Disability new and ongoing claim decisions on moderately complex to highly complex claims using advanced independent discretion guided by company procedures and regulatory standards; handles the most complex claims from a clinical and financial perspective; reaches out to obtain relevant clinical, vocational, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and renders the claim decision as quickly as possible
• Documents the claims system in an accurate and comprehensive manner; prepares, updates, and utilizes a claim management plan to attain the most appropriate outcome; remains in full compliance with regulatory requirements; demonstrates an above average level of proficiency in product and claims administration techniques; remains fully compliant with operational standards; meets or exceeds claim team operational metrics
• Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence; anticipates customer’s needs and takes action as appropriate
• Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence
• Mentors and coaches new team members and participates in projects supporting the team's business initiatives
• Performs other related duties as required

Total Rewards

The salary range for this job is $65,000 to $80,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an inidual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

Title: Strategic Account Service Specialist

Location: Conyers, GA, US, 30013

Workplace: Salaried - Not Overtime Eligible

Department: Sales & Marketing 

Remote

Job Description:

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and l__eading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

 DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a ersified global manufacturer with annual revenues in excess of $7 billion. 

 DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:       Strategic Account Service Specialist

Location:       Remote

What we are looking for:

The Strategic Account Service Specialist represents both Anthony and Hillphoenix brands (Dover Food Retail – DFR), creating and maintaining relationships with our customers, dealers, and regional contractors.  This position serves as the primary point of contact and service manager for assigned customers and/or initiatives. The leader in this role is responsible for overseeing, managing, & driving exceptional customer outcomes related to after-sales support for assigned customers. The successful candidate will possess deep commercial refrigeration expertise, project management skills, and the ability to lead & drive results in a highly matrixed organization. This is a key role in gathering information in the field to ensure rapid and complete resolution to quality issues and help identify potential design changes.  This role will work closely with multiple functions in ensuring that we deliver after-sales support with a consistent focus on exceeding our customers’ expectations. 

What you will be responsible for in this role:

• Serve as primary point of contact for assigned customers to communicate to manage communication between the field, the internal team(s) & sales team (s).
• Utilize knowledge of refrigeration, mechanical, hydronic, and electrical machinery to make independent decisions about repairs, modifications, or updates to DFR equipment, by giving direction to the end user or contractor
• Work with contractors and dealers on installation and maintenance of equipment; identifying broad training opportunities and relaying back to training department
• Ensure DFR quality standards are being met through Customer visits and follow-ups
• Works with product management, engineering, and quality to define proper maintenance schedules for DFR equipment for inclusion in technical and installation manuals
• Oversee new equipment start-ups as needed to ensure successful installation and operation, especially with new products
• Serves as subject matter expert for assigned customers & manages communication between the field, the internal team(s), field sales distributors and end-users.
• Systematically diagnoses field issues, creating thorough field reports that include the process used to diagnose, the measurements and observations collected, and finally developing a robust conclusion with recommendations on actions to resolve; this includes scheduling and coordinating work with 3rd party service providers.
• Oversees contractor engagement for assigned customers
• Identify quality and performance trends and report to the appropriate organization to assure root cause problem resolutions
• Develop, manage and drive critical customer KPIs as well as internal metrics
• Minimum 80% travelling requirements with occasional weekend travel when necessary

What are the basic qualifications?

• High School diploma/GED with ten (10) or more years of HVAC or Refrigeration experience and or (8) years in the Commercial refrigeration industry.

What are the preferred qualifications?

• EPA Certification
• Co2 Transcritical
• Co2 Cascade
• Secondary Glycol
• HFC Single Units
• HFC Parallel systems
• BMS System - Danfoss, CPC, Carel, Copeland, Micro Thermo etc
• Prior experience managing projects in an OEM service environment
• Prior experience in managing projects with heavy Engineering and / or Quality participation
• Superior interpersonal and communication skills
• Strong communication skills. Strong MS tools skills (Word, Excel, Powerpoint etc)

To be a great fit for the role:

• Ability to read, interpret & communicate documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

• Ability to write routine reports and correspondence for various equipment support roles to obtain resolve and improve the quality of our equipment to our end user.

• Ability to speak effectively before groups of 4-50 customers or employees of organization.

• Ability to calculate figures and amounts such as, proportions, percentages, area, circumference, and volume. 

• Ability to work independently with or without direct daily supervision

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form with being able to effectively communicate to colleagues, contractor, end user and or a 3rd party when required

• Comfortable / effective with managing multiple projects

• Skilled in using technology / scalable methods in collecting, summarizing, and reporting information

• 3+ years-experience setting up and using project management tools (MS Projects, Excel smartsheet, etc.)

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

#LI-Remote

Work Arrangement : Remote

Pay Range: $69,000.00 - $124,000.00

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Benefits for this position include:  a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.                                             

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an inidual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer:  Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information.  We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.  Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/.  To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

Title: Activation Specialist (Part-Time) - Orlando Radio

Location: Orlando, FL, US, 32804

Part-time

Onsite

Workplace: PT Non-Exempt

Department: Sales & Marketing

Job Description:

Position Overview

The Activation Specialist for Orlando Radio reports directly to the Promotions & Activations Manager and represents the radio stations as a Brand Ambassador at events and on social media, as well as assisting the promotions team in the office by preparing for events, fulfilling contests and prizing, and utilizing other skills to create content across departments.

This role is an entry-level, part-time position, with the opportunity to potentially shadow current CMG employees and assist in videography, graphic design, social media, marketing, promotions, event planning, and sales and programming.

Exceptional communication skills and an energetic personality are a requirement. This role will require working nights, weekends and holidays regularly, as well as the ability to lift 50 pounds.

Essential Duties and Responsibilities

• Engaging with the public at events ranging from client locations to major festivals and concerts, which may require high levels of energy for several hours
• Show up professionally on-site at events, in the office and on social media
• Represent each radio station in the cluster through knowledge of, and passion for, the brands
• Set up and break down of station sound and promotional equipment (tents, banners, speakers, audio PA system) at station events
• Assist with organization and maintenance of station vehicles and promotional equipment
• Compose accurate and detailed event recaps for management
• Effectively communicate with listeners via email, phone and in-person
• Assist in various departments throughout the station as needed, including but not limited to digital content, programming, sales, and engineering

Minimum Qualifications

• Must be a professional team player with customer focus and ability to take initiative and direction
• 18 years of age or older
• Highly adaptable and professional
• Strong interpersonal skills
• Able to multi-task in a high-speed environment
• Exceptional written and oral communication skills including grammar, spelling and the ability to tailor copywriting to each stations’ brand voice
• Must be able to lift 50 lbs.
• Ability to work nights, weekends and holidays throughout the year
• Possess a valid driver’s license and clean driving record
• High school diploma or equivalent required

Preferred Qualifications

• College coursework in marketing, public relations, digital media, preferred
• Videography, event coordination, customer service and/or social media skills preferred
• Bilingual preferred

About Cox Media Group 

Title: Associate Account Analyst

Location: Boston, Massachusetts, United States • New York, New York, United States

Typical Starting Salary

$59,800 to $72,800

Minimum Salary

$53,000.00

Maximum Salary

$80,000.00

Schedule

Full-Time

Hybrid

Job Description:

Description

This is an entry level position within the Account Analyst job family, with a goal of acquiring a basic understanding of risk evaluation on new and renewal business.

This is a hybrid position. Candidates residing within 50 miles of Boston, MA or New York, NY office are required to report onsite twice a week. Please note that this is subject to change.

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

Responsibilities:

• Gathers, organizes and enters information into pricing models; and performs the initial analysis of exposure, loss and coverage for the underwriter.
• Supports the underwriter and agent/broker with highly responsive service by managing the workflow from clearance through policy issuance and file documentation.
• Coordinates service requests in a timely manner.
• Deconstructs submissions by identifying, gathering and entering information into systems, pricing tools and models; flagging referral triggers, and initiating/managing requests to internal service providers (e.g., rating).
• Gathers, analyzes and ensures the accuracy of pricing and proposal information (rating and pricing tool output, proposal language, coverage forms and endorsements, financial and legal agreements and offer/ disclosure /election forms) used by the underwriter to complete the coverage review, hazard analysis, pricing strategy and proposal.
• Provides customer service to brokers and agents to facilitate the processing of business; answers questions, resolves problems on topics such as policy transactions, billing, and service needs.
• Executes post-sale account management workflow, including initiation of billing, policy issuance, acquisition of account agreements and file documentation.
• Initiates pre-renewal communications via conditional/non-renewal notice draft when necessary.
• Supports the underwriter with mid-term account reviews / stewardship, ongoing service, service planning and endorsements.

Qualifications

• Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientation, written/verbal communications, organization, adaptability, courtesy, dependability and ability to learn/apply new information quickly and accurately.
• Knowledge, skills and capabilities typically acquired through 2 or more years of related work experience.
• Associates or bachelor's degree preferred

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive

benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every inidual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Binance is looking to hire a Customer Service Representative (Arabic & English) to join their team. This is a full-time position that is remote or can be based in Amman.

Title: Speech Language Pathologist - Oregon

Location: Prairie City, OR, United States

Full-Time

Remote

Job Description:

Company Summary:

At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small..

Position Summary:

Working from their home, the Full-Time Speech Language Pathologist will provide virtual speech therapy to K-12 students who are enrolled in Connections Academy virtual public schools. The SLP will connect with students using webcams and web conferencing software, while using the company's online Education Management System to manage their caseload.

Primary Responsibilities:

• Provide high quality speech language services to assigned students while supporting program implementation;
• Planning and implementing inidual and group therapy in a virtual environment;
• Be an expert on assigned school and state specific policies and procedures for implementing LiveSpeech services;
• Maintain a positive working relationship between the LiveSpeech team, and the schools and programs we serve;
• Review and analyze a variety of reports to maintain compliance;
• Maintain a high level of communication with the leadership team and school staff;
• Timely and thorough documentation of therapeutic interventions and progress reports;
• Meet bi weekly with your supervisor;
• Conduct screenings and formal and informal evaluation of all students' communication needs using documented best practices;
• Communicate regularly with parents/learning coaches of students with speech/language needs as well as school special education staff to insure that their IEP goals are being met, and that their needs are addressed in a timely and appropriate fashion;
• Consult with teachers and coordinate the implementation of specially designed instruction as defined in the IEP regarding students with speech/language needs and potential learning issues;
• Special Education case management for select students whose only special education need is speech therapy; this will include scheduling, organizing and conducting IEP related meetings in a virtual environment, as needed;
• Assist, as needed, with the organization and proper implementation of all paperwork, documentation and procedures for the IEP process for select students;
• Maintain accurate and up-to-date data in the company's Education Management System and special education software, including updating secondary IEP systems as directed;
• Adhere to all laws and company policies regarding data protection and security;
• Obtain and maintain all required licenses and clearances as assigned;
• Complete all required professional development, training, and courses required for CEUs to maintain credentials and meet company compliance standards;
• Exemplify the company's core values (brave, decent, imaginative, accountable, curious, customer-centric, and collaborative); and
• Complete additional duties as assigned.

Pearson is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide our employees with the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to- privacy of records, technology standards, equipment standards and expectations.

The following equipment will be provided by the company for full-time SLPs:

• Laptop
• 2nd monitor
• Headset
• Webcam

The following equipment will need to be provided by you, as the employee, when working from home:

• Mouse (required)
• Keyboard (required)

Requirements:

• MA or MS in Speech Language Pathology and ASHA Certificate of Clinical Competence
• Valid Oregon Licensure in Speech Pathology
• Ability to obtain and maintain multiple required state certifications and clearances as assigned
• 2+ years experience in K-12 school setting
• Strong technology skills
• High degree of flexibility and ability to work independently
• Excellent communication skills, both oral and written
• Must be able to use a personal electronic device and an email address for two-step authentication.

Capabilities:

• Customer Centric - Acts with a strong customer mindset (both internal and external) and is a visible advocate for students. Builds strong relationships with students and uses them to improve their experience and outcomes.
• Communication - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
• Collaborative - Models collaboration, solves problems with peers, builds trust and support.
• Accountable - Can be relied on to complete tasks timely and well, demonstrates "ownership" regardless of the outcome, proactive in exploring and exploiting new opportunities.

Behaviors:

• High level of integrity and transparency
• High degree of flexibility
• Positive attitude
• Evidence of a strong work ethic
• Demonstrated team player

Pearson's Core Values

• We ask why - we challenge the status quo by challenging ourselves.
• We ask what if - we spark curiosity to innovate new possibilities for everyone.
• We earn trust - we build credibility by acting with integrity every day.
• We deliver quality - we hold our customers and consumers in the highest regard, and our work to the highest standards.
• We make our mark - we execute with speed and agility to leave lasting impact on everyone we serve.

Customer Contact Management Team Lead

• Location: Bogotá, Colombia

Full-time

Hybrid

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Customer Contact Management Team Lead within our O2C team.

Main responsibilities:

The role of Order to Cash - Customer contact management Team Lead:

• Supervise team that delivers the best customer experience by understanding customer issues, providing the appropriate answer in the best manner
• Monitor KPIs (such as first call resolution rate, dispute lead time), analyze and identify deviation compared to the agreed target
• Address operational issues and follow through to resolution in an effective and timely manner
• Manage stakeholders, both internal and external
• Coach Requests & Disputes analysts, team size is 7-10 FTE's
• Drive continuous improvement initiatives

ORGANIZATIONAL CONTEXT:

Business Operations O2C

KEY ACCOUNTABILITIES:

• Supervise a team that delivers the best customer experience by understanding customer issues, providing the appropriate answer in the best manner for the respective countries in scope
• Responsible for capturing customer requests and claims into the system
• Responsible for requests, queries and disputes resolution of customers; from inbound communication to case closing including related credit/debits note creations in the dedicated system
• Responsible for organizing local and HUB's interactions for the related processes to ensure customer satisfaction
• Monitor operational KPI's and compliance with Sanofi policies (like disputes and returns policies) and guidelines
• In coordination with the Customer contact mgmt. Manager and when necessary with the local stakeholders and customer fulfiment local representatives, elaborate remediation action plan. Ensure continuous improvement of the requests & disputes management process.
• "In the event that the employee receives notice related to quality complaint for Sanofi portfolio products (including medical devices), he/she shall report it to the Quality Department in accordance with the HUB procedure (DTP), within 1(one) business day from receipt."

Supervise, coach Customer contact mgmt Analysts

• Share expertise and provide coaching
• Anticipate workload and allocate resources for effective and efficient delivery
• Employee lifecycle management (recruit, evaluate, develop, reward, retain team)
• Address performance issues and make recommendations for personnel actions
• Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication
• Focusing on employee retention and engagement, advise actions to management in this relation
• Create and regularly update job description of direct reports.

Continuous Improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition
• Participate in regional/global projects as required

Trainings

• Ensure onboarding of new hires and related trainings are organized
• Determine the training need of direct reports, provide the professional trainings of them according to the procedures and work instructions by collaborating with Requests and Disputes Manager

About you

• Experience: At least 3-5 years´s experience in Customer service, Order to Cash & Claims/Customer contact management or similar (essential) preferably in Pharma
• Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)
• Experience in running services within a Business Services organization (advantageous)
• Experience in call centers resolving customers issues (advantageous)
• Soft and technical skills: Good business acumen (advantageous)
• Strong problem solving, deductive and analytical skills (advantageous)
• Hands-on experience of Salesforces service cloud (essential) & SAP in S4 Hana preferably
• Knowledge of Microsoft Office and expertise of MS Excel (essential)
• Ability to interact with customers in a professional manner (essential)
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential)
• Good communication skills (advantageous)
• Attentive to customer needs and feedback (essential)
• Leadership
• Ability to work autonomously and take ownership of tasks and processes (essential)
• Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)
• Attentive to detail and works with precision (advantageous)
• Action oriented, delivery driven, change agent (advantageous)
• Lead by example to deliver high quality service, customer satisfaction (advantageous)
• Education: (ask for qualifications only if they are essential for performing the role)
• Languages: Good command of English/Portuguese or French

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You'll be part of a truly erse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

Pursue Progress. Discover Extraordinary.

Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

#LI-Hybrid

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Title: National Service Coordinator - Remote

Location:

• Must live in the St. Louis Metropolitan area or surrounding MO/IL counties
• Must live in the state of Missouri or Illinois

Remote

Job Description:

Overview

As we continue to build our team in support of our vision to the be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a National Service Coordinator!

The National Service Coordinator will primarily be responsible for providing a broad range of support and assistance to both internal and external Fleet Management customers. The National Service Coordinator will be fielding inbound calls and assisting customers with roadside assistance and setting up rentals, as well as relay approval confirmation to repair facilities. In addition, this person will also conduct follow-ups with repair facilities, tow companies and our Fleet drivers.

This is a full-time work from home position that will allow you to work 100% from your home residence in the Metro St. Louis area or surrounding MO/IL counties. Our department operates between the hours of Monday through Friday 5 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. The current schedule we are hiring for is a 12:00 pm to 9:00 pm CST Monday through Friday with Thursdays off, and will work Saturdays as well.

The pay range for this position is $18.99 TO $20.24 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, a 401(k) employer match, discounts and more!

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 725,000 vehicles and growing at over 7 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it's also great for employees.

Responsibilities include:

• Coordinate roadside assistance through vendor partners by taking phone calls, dispatching service through vendor portals, and monitoring live jobs.
• Set up replacement rentals when clients are in need of alternative transportation.
• Research delays for roadside service, communicate with vendor partners to obtain status of live jobs, and evaluate available options to make decision on how to best assist driver.
• Consult customer decision makers regarding the vehicle repair service process.
• Assisting with relaying repair approvals to repair facilities on behalf of the client
• Providing timely follow-up to ensure prompt service for clients
• Maintaining regular communication efforts with third-party vendors as well as Fleet drivers
• Identifying and escalating customer service opportunities related to roadside assistance
• Assist drivers with general vehicle service questions or concerns.

Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

Qualifications

Minimum Qualifications:

• Must be 18 years of age or older
• Must live in the St. Louis Metropolitan area or surrounding MO/IL counties
• Must live in the state of Missouri or Illinois
• Two (2) years experience with customer and/or vendor support
• Two (2) years of administrative support experience
• Proven success in problem/conflict resolution or negotiation
• Intermediate proficiency with Microsoft Office applications (Word, Excel, and Outlook)
• Must have the ability to meet all work-from-home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Competency-Based Qualifications:

• Executing
• Customer Service
• Detail Oriented
• Analyzing
• Communication
• Flexibility

Work From Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)

Title:  Contract Manager

, Upmarket - German Speaker

Location: Remote - Germany

Job Description: POS-31255

As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. 

This role is available for all work preferences @home @flex @office in Germany. 

In this role, you’ll get to:

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
• Lead a substantial number of customer calls (approx 42 a month)
• Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer. 
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.

We are looking for people who:

• Fluency in English and German
• Have healthy negotiation or sales experience
• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have prior account management and/or customer retention experience
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

Title: BCBS Claims Specialist II

Location: Bellevue, Washington, United States

Workplace: Fully remote US

We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco). 

Job Description:

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service. 

We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven. 

What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: www.accesshma.com

How YOU will make a Difference:

As a Claims Specialist, you’ll be at the heart of our mission to deliver exceptional service. Working alongside a dedicated team, you’ll ensure the accurate and timely processing of medical, dental, vision, and short-term disability claims that HMA administers for our members.

Your role goes beyond handling claims, you’ll be a key player in shaping a positive healthcare experience for our members. Every claim you interact with helps someone navigate their healthcare journey with confidence, making your work both meaningful and impactful.

What YOU will do:

• Research and process ITS claim adjustments, returned checks, refunds and stop payment in an accurate and timely manner
• Communicate with local Blue plans utilizing real time chat 
• Process priority claims and general inquiries 
• Respond to appeals and correspondence regarding claims functions
• Support team members and be open to providing assistance when and where needeBecome a SME regarding BCBS network

Requirements

• High school diploma required
• 3-5+ years of claims processing experience
• 2+ years of BCBS claims processing experience required
• Strong interpersonal and communication skills
• Strong attention to detail, with high degree of accuracy and urgency
• Ability to take initiative and ownership of assigned tasks, working independently with minimal    supervision, yet maintain a team-oriented and collaborative approach to problem solving
• Previous success in a fast-paced environment

Benefits

Compensation:

The base salary range for this position in the greater Seattle area is $28/hr - $32/hr for a level II and varies dependent on geography, skills, experience, education, and other job or market-related factors. While we are looking for level II, we may consider level III for highly qualified candidates. 

Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.

In addition, HMA provides a generous total rewards package for full-time employees that includes:

• Seventeen (IC) days paid time off (inidual contributors)
• Eleven paid holidays
• Two paid personal and one paid volunteer day
• Company-subsidized medical, dental, vision, and prescription insurance
• Company-paid disability, life, and AD&D insurances
• Voluntary insurances
• HSA and FSA pre-tax programs
• 401(k)-retirement plan with company match
• Annual $500 wellness incentive and a $600 wellness reimbursement
• Remote work and continuing education reimbursements
• Discount program
• Parental leave
• Up to $1,000 annual charitable giving match

How we Support your Work, Life, and Wellness Goals

At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.

We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.) 

HMA requires a background screen prior to employment.

Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures.

HMA is an Equal Opportunity Employer.

For more information about HMA, visit: www.accesshma.com

Title: Customer Success Operations Analyst

Location: Heredia, Heredia, Costa Rica

Hybrid

Job Description:

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

About the Role

The Customer Success Operations Analyst plays a key role in supporting the Customer Success team by leveraging data to drive performance and continuous improvement. Working closely with Customer Success leadership, this role involves gathering, analyzing, and reporting on data to monitor KPIs, identify trends, and uncover opportunities for optimization.

To excel in this role, the Analyst will need to be proficient in data analysis and visualization, building actionable reports and dashboards to support data-driven decision-making. The role requires the ability to perform deep-e analysis to identify root causes behind performance trends and recommend process improvements. As familiarity with team workflows and goals grows, the Analyst will also contribute to the implementation of new Customer Success and cross-functional initiatives.

Key traits for success in this role include strong analytical thinking, excellent communication skills, and the ability to translate complex data into clear, actionable insights for cross-functional teams.

Your Area of Focus

Reporting and Analytics

• Provide the Customer Success team with accurate reports and dashboards.
• Regularly monitor and review key metrics to identify areas of opportunity.
• Build repeatable data models to analyze performance trends, understand root cause drivers of performance, and identify improvement opportunities.
• Perform ad-hoc analyses to support specific projects or answer timely questions.
• Work with stakeholders to implement new metrics to monitor and optimize team performance.

Process Improvement

• Work with stakeholders to identify pain points and opportunities for improvement.
• Contribute to CS process improvement projects and complete deliverables on time.
• Collaborate with Systems teams to document requirements and identify optimal design.
• Measure impact of projects compared to baseline metrics.

Daily Ops Management

• Regularly prioritize and complete the work that will deliver the most impact to Customer Success KPIs and Performance. Prioritize Outcomes over Activity.
• Help the Customer Success team improve performance through systems, process, tools and project management support.
• Run recurring operational processes critical to the functioning of the business.
• Assist stakeholders with presentations on monthly and quarterly team performance.

Your Professional Qualifications

• Bachelor's Degree from an accredited institution or relevant work experience.
• 1-3 years of experience in a business analyst, project management, or other operations role.
• Proficient in SQL. In this role you will build and run complex queries against our Snowflake data warehouse.
• Experience working with Excel, Google Sheets for modeling and analysis. 
• Experience building dashboards in Tableau or equivalent BI tool.
• Familiarity working with Customer Success Management tools (i.e. Salesforce, Gainsight, CXOne/NICE call center) is a plus.
• A self-driven inidual who adapts well to change.
• Outstanding problem-solving and analytical mindset.
• Strong organization and prioritization skills.
• Excellent written and verbal communication skills.
• Eagerness to gain experience across a wide range of operational projects and skill sets.

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

Start with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are erse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

#LI-AH1 #LI-Hybrid

Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/

If you would like to report a fraudulent Tebra job posting, please contact us at [email protected] and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.

As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.

Title: Growth Team Coordinator

Location: Ventura, CA

Type: Full Time

Workplace: hybrid

Category: Executive

Job Description:

The role:

The Growth Coordinator at Curri serves as the connective hub for internal and external communications for the Growth Team, ensuring seamless alignment internally and with our customers. This includes primarily Growth leadership, such as our VP of Growth, as well as our Enterprise Directors. This role supports scheduling, events, and essential administrative operations, enabling the team to stay focused on delivering an exceptional, customer-obsessed experience. 

This is a brand new and uncharted role at Curri – if you embody our core value of “Make it your baby,” you can become an integral part of our growth process and success trajectory ahead. 

What you will do:

• Plan and Coordinate Growth Team Events. Lead the logistics and planning for Growth team events, dinners, and onsite gatherings. This includes coordinating regional offsites (e.g., OSR offsites), and  customer-facing engagements.
• Manage Travel and Lodging for Tradeshows. Oversee all travel-related arrangements for Growth team members attending industry tradeshows, including booking flights, accommodations, and ensuring team members supporting their seamless participation.
• Customer Follow-Ups and Meeting Coordination. Support post-event and post-intro-call outreach by managing timely and professional follow-ups with customers. 
• Growth Team Calendar and Meeting Management. Maintain and adjust recurring Growth team meetings as needed. Ensure agendas, invites, and materials remain up-to-date and aligned across stakeholders.
• Administrative and Program Support. Provide administrative support across Growth programming initiatives, including preparing, organizing, and polishing presentation materials and team decks. 
• Tradeshow Research and Preparation. Conduct advance research for upcoming tradeshows to help the team maximize visibility, engagement, and lead generation. This includes gathering insights on attendees, competitors, speaking opportunities, and relevant industry trends.

What you need to have:

• Strong attention to detail and a commitment to delivering high-quality work
• Ability to communicate with clarity, professionalism, and warmth across written and verbal channels
• Strength in prioritizing urgent vs. non-urgent tasks, keeping stakeholders aligned

Bonus points for:

• Administrative support experience 
• Google Suite Pro competency 
• Strong intuition for interpersonal relationships

What's in it for you?

• You will have the opportunity to work for a dynamic and successful start-up on a erse team where you can make a huge impact by doing meaningful work.
• Significant and meaningful responsibilities from Day 1, with the ability to shape the role and organization it supports. The possibilities are limitless and depend on you.
• Work in a remote environment with a flexible schedule. We don’t micromanage and want to help you do great work.
• There is no work/life—there is only life, and we want your time at Curri to be life-giving and foster the best version of you. We care about family and your own personal development and don't expect you to always be engaged with work.
• We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.

Who are we?

We are Curri and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds. Curri was founded in 2018 and was a part of the YC S19 Batch. Employees work out of our office in Ventura, CA, but the majority of our fast-growing start-up operates remotely, with over 100 employees spread across the United States. We're solving a massive, global problem of inefficiency in the construction industry through innovative technology and AI-driven solutions. We imagine a world of efficient construction sites resulting in a net win for the entire world. Find out more at curri.com.

Title: Underwriting Analyst

Location: San Francisco, CA

Hybrid

Job Description:

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but inidually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

Faire’s Risk team is seeking a highly motivated Underwriting Analyst to help us empower small businesses by providing them with credit limits that enable them to grow. The underwriters at

What you’ll do 

• Evaluate creditworthiness of retail businesses and adjust credit limits based on a review of the business’s credit application, banking data, payment performance on Faire, and
  publicly available information
• Perform due diligence on businesses to prevent fraud
• Propose and implement improvements to risk management policies, procedures, and tools
• Identify issues and gaps, and develop data-driven recommendations to enhance our underwriting operations
• Work cross-functionally with teams such as Data Science, Engineering, and Product in order to drive product improvements, new feature releases, and efficiency improvements
• Work with Sales and Support teams to streamline communication, improve efficiencies, and provide a world-class customer experience

Qualifications

• 2-5 years of experience in financial services, tech, or related industry, with a minimum 1+ years of experience in small business commercial credit underwriting
• Experienced in conducting a comprehensive analysis of business banking data and financial statements to evaluate revenue, liquidity, leverage, and cash flow trends
• Ability to spot patterns from discrete and vague data points (e.g. social media, financial data, Faire transactional data)
• Strong critical thinking, analytical, and financial evaluation skills
• The capacity to make complex decisions under pressure in a fast-paced setting
• Demonstrated ability to identify operational inefficiencies and lead process improvement projects that streamline workflows or solve known problems to enhance underwriting
  performance
• Strong written and verbal communication skills and a customer-focused approach that balances clear, concise interactions with thoughtful risk mitigation

Great to Haves

• Experience underwriting small business loans at a fintech lender
• Data analysis skills and proficiency in SQL
• Experience analyzing tax returns and financial statements
• Basic knowledge of financial risk modeling and experience working with Data Science teams

Salary Range

San Francisco, CA: The pay range for this role is $111,500 - 153,500 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 2 days per week on Tuesdays and Thursdays. Effective starting in January 2026, employees will be expected to go into the office on a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. 

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for iniduals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their inidual accessibility needs.  To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Title: Thai / English Gaming Support Agent

Location: APAC (Remote)

Job Description:

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. 

About you 

• You speak Thai at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
• You have in-depth gaming knowledge and love anything related to video games
• You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
• You are a fast learner, take initiative and excel at troubleshooting
• You have a dedicated quiet workspace located within your residence
• (Optional) Experience in a Customer service environment is a plus.

Technical requirements   

• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally

• A minimum of 8 GB RAM

• Windows 11 (All editions except Windows S Mode)

• A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)

• A GPU with a G3D Rating of 4806, like GTX 760, or stronger

• A smartphone usable for two-factor authentication that runs at least:

  • Android 10.0 or newer
  • Apple iOS 16.0 or newer

  We offer 

• The flexibility to work 100% remotely with no wasted commute time and travel costs 

• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients

• A casual, erse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness

• Innovative digital tools and comprehensive training, with access to our library of online training courses

• Various learning and career development initiatives throughout the year

• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA 

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. 

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion ersity and inclusion in all we do. 

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

Title: Operations Analyst

Location: Manila, Philippines

Job Description:

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

In 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext’s brand visibility expertise with Hearsay’s best-in-class compliant engagement solutions, we’re delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations — empowering brands to convert prospects into customers faster and more effectively.

As an Operations Analyst, you will be part of the Yext Services team assisting with client initiatives. You’ll serve as a supporting team member on key engagements for our clients including customer onboarding, product launches, data integrations, platform configuration, issue troubleshooting, solution strategizing, and custom software development efforts. These initiatives and processes are vital in supporting our existing clients and maintaining value of the Yext product. In this hands-on role, you will become an expert in the Yext platform. As an integral part of the organization, you’ll work directly with team members to learn and grow an exciting career at Yext! 

What You'll Do

• Become an expert in the Yext software (Knowledge Graph, Pages, etc.) and be responsible for platform configuration changes for our clients and partners
• Process inbound client requests, including but not limited to configuration, optimization, troubleshooting, and data management. Drive requests to completion
• Assist with day-to-day project management and delivery of services for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
• Apply excel to compare large data sets of Yext powered listing information against publisher scan results
• Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
• Discover and document unique client nuances
• Refer to and contribute to internal process documentation
• Contribute to internal resources and deliver important product feedback to leadership and relevant teams

What You Have

• BA/BS degree or similar college level education
• 1-3 years of operations, customer support, or analyst experience
• Proficient in data analysis and manipulation with solid spreadsheet (Excel)
• Outstanding and effective interpersonal skills; along with proven ability to communicate sophisticated issues across departments and with external contacts
• Diligent, organized, process-driven
• Ability to work quickly and accurately in a fast-paced environment
• Autonomous worker with excellent time management skills
• Ability to thrive in a cross-functional team environment
• Interest in technology

#LI-RD1

#LI-Remote

Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers. 

It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

All legitimate Yext communications come from @yext.com email addresses. Messages from other domains (for example, @yext.team) are not authorized and are likely fraudulent. If you receive a message that seems suspicious, do not share personal information, click on links, or provide payment. Instead, please report the communication to [email protected].

Title: Customer Service Representative

Location: Monroe, CT, US, 06468

Hybrid

Department: Customer Service

Job Description:

Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.

Job Summary

A position is available in the Customer Service Department. The position requires an inidual with excellent customer relations, organizational, verbal and written communications skills, and above average problem solving skills. A minimum of five (5) years experience in a call center environment is required and prior use of SAP is highly desired. Bi-lingual a plus. Applicants must be genuinely excited to help customers and have a proven track record of excellence.

Principal Responsibilities

Applicants must be able to perform the following primary duties in a manner consistent with the Company’s mission to be the service provider, employer and investment of choice through a relentless commitment to excellence:

• Receive and respond (via phone, email and chat) to all types of customer inquires with regard to such matters as billing (i.e., high bills, zero usage, credits, refunds, transfers, adjustments), water quality and service (i.e., discolored water, pressure issues, service interruptions, outages), meter and remote malfunctions, collections (installment plans, arrangements, ebilling), property transfers and final bills, leak adjustments and other service-related issues.  Ability to navigate and properly account for all customer contacts in the SAP system.
• Resolve customer inquiries or complaints to ensure first-call problem resolution and customer satisfaction; arrange for field service or meter reading departments to perform work as necessary; ability to problem-solve and thoroughly research in order to successfully resolve issues.
• Verify and process changes of addresses, property transfers, foreclosures and bankruptcies.
• Ability to handle as least 50-100 calls per day in a reactive environment.
• Compose letters and emails using Outlook, Word and chat.
• Excellent computer skills and previous experience working in a customer relationship management system/database.
• Strong math skills required to resolve billing-related matters.
• Self-starter with strong organizational skills.
• Occasional overtime and attendance at after-hours department staff meetings is required.
• Various other duties as required.

Preferred Requirements

• Experience in a high volume call center preferred, but not required.

Education/Certifications

• A high school diploma is required.
• An associate's or bachelor's degree is preferred, but not required.

Salary

• This role is a full-time, benefit-eligible role.
• This role is classified as a non-exempy hourly role, with a starting hourly rate of $24.25/hour. 
• The work schedule will be Monday through Friday, 9:00AM to 5:30PM.  Training hours may vary slightly.
• After three months of successful employment & full training, this role will be eligible for a hybrid schedule (3 days office/ 2 days remote).

Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws

Title: Security Specialist Part-time

Location: Indianapolis, IN, US, 46204

Workplace: Regular

Onsite

Department: Customer Service

Job Description:

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana State Museum and Historic Sites:

Role Overview: 

The Part-time Security Specialist maintains a safe and enjoyable environment for staff and guests and prevents the theft and damage to museum property to include artifacts and exhibits. You will promote a pleasant and secure atmosphere for visitors by providing efficient, courteous, and friendly services.

Work schedule:

This is a part-time position that is scheduled for 28 hours per week and is eligible for overtime pay.

• Thursday:  4:00 pm - 12:00 am
• Friday:  4:00 pm - 12:00 am
• Saturday:  5:00 pm - 12:00 am
• Sunday:  4:00 pm - 12:00 am

Salary: 

The salary for this position traditionally starts at $16.73 per hour but may be commensurate with education or work experience.

Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

Responsibilities include:

• Patrol the Indiana State Museum, including two buildings (270,000 sq. ft.) connected by a 200-foot interior bridge, and the immediate perimeter to protect property and occupants against fire, vandalism, security violations, and other disturbances.
• Report unusual circumstances, public safety hazards, or incidents verbally and in writing to the Manager of Security, Security Coordinator, or appropriate law enforcement agencies.
• Monitor access to restricted and semi-restricted areas, ensuring staff, visitors, volunteers, contractors, and guests have proper credentials.
• Enforce museum security policies and communicate infractions when appropriate.
• Operate and monitor security communication systems (base radio, two-way radio, emergency phones), fire and security alarm systems (intrusion, smoke, heat, pull stations), and closed-circuit television surveillance systems.
• Assist with traffic control near museum entrances, exits, and loading docks as assigned.
• Respond to emergencies including accidents, injuries, and fatalities.
• Maintain professional communication via telephone and two-way radio.
• Uphold a professional personal appearance at all times.

The job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may be changed or assigned at any time.

What You'll Need for Success:

Job Requirements:

• Must be at least 18 years of age with a High School Diploma or equivalent.
• Basic knowledge of law enforcement, security, and fire inspection procedures.
• Ability to operate sophisticated surveillance systems.
• Strong reading comprehension and ability to follow written and verbal orders.
• Skilled in report writing and log maintenance.
• Effective communication with visitors, staff, and law enforcement; working knowledge of visitor experience service standards.
• Ability to provide accurate information to visitors and communicate clearly via telephone and radio.
• Legible handwriting and professional demeanor.
• Able to perform essential functions with or without reasonable accommodation.

Additional Expectations:

• Ability to work all shifts, including weekends and holidays, indoors and outdoors in all weather conditions.
• Ability to work independently without direct supervision.
• Represent ISMHS management during evening hours and weekends in a professional manner favorable to the ISMHS.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for part-time employees that includes: 

• Paid vacation, personal and sick time off 
• Competitive leave policies covering a variety of employee needs 
• 12 company paid holidays, 14 on election years 
• 75 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
• Free Parking 
• Free LinkedIn Learning

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on inidual ability and job performance. Reasonable accommodations may be available to enable iniduals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

Title: Lifecycle Marketing Manager

Location: Remote US

San Francisco, CA, USA - Hybrid

Job Description:

What We Do

Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users. 

Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button.  Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.  

Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!

About the Role

Roo’s Full & Part-Time Hiring program is changing how hospitals and veterinary professionals find their perfect match, not through traditional recruiting, but by working together first and hiring only when it’s truly a fit.

We’re looking for a Lifecycle Marketing Manager (B2B2C) who can bring this vision to life at scale. You’ll own the end-to-end lifecycle strategy for Roo’s Full & Part-Time Hiring program and design personalized, automated communications that guide users from casual shifts to long-term career commitments.

If you’re passionate about customer-centric journeys, obsessed with optimization, and excited to shape a program that’s part job placement and part matchmaking magic, this is the role for you.

Your Responsibilities

Key Outcomes

• Build a full-funnel lifecycle marketing strategy for Full & Part-Time Hiring that drives awareness, engagement, intent, and conversion from both hospitals and clinicians.
• Define and optimize lifecycle journeys for both sides of the Roo marketplace — including relief professionals transitioning to full or part-time jobs and hospitals seeking their next superstar hire.
• Increase full and part-time placement conversions by delivering the right message, at the right time, through the right channel.
• Partner with cross-functional stakeholders (Product, Engineering, Growth and GTM) to integrate Full & Part-Time Hiring messaging and user touchpoints across the Roo experience.

Lifecycle Journey Ownership

• Own the communication experience across the entire full and part-time placement funnel:
  • Vets and Techs: Introduce full and part-time placement as a path, nurture interest, celebrate match moments, and support post-hire transitions.
  • Hospitals: Surface high-potential candidates, guide them through relief-to-hire, and ease hiring logistics.
• Segment users based on hiring intent and behavior (e.g. shift history, message engagement, hiring signals).
• Create journey maps that reflect the unique mindsets and motivators of both inidual professionals and hospital decision-makers.

Messaging & Channel Strategy

• Design and execute personalized, multi-channel campaigns across email, push, SMS, in-app messages (via Braze), and HubSpot sequences.
• Test and iterate messaging frameworks that resonate emotionally and practically: “Ready to find your perfect hospital?” “Still thinking about Jessi from last Thursday’s shift?”
• Balance inspirational storytelling (matchmaker magic) with clear next-step CTAs and business outcomes.

Measurement & Optimization

• Define success metrics for each stage of the Full & Part-Time Hiring journey, from intent signal to match confirmation.
• Build dashboards and regular reporting to monitor lifecycle performance, test hypotheses, and uncover opportunities.
• Run experiments and A/B tests to improve messaging, conversion rates, and program uptake.

Cross-Functional Collaboration

• Work closely with Full & Part-Time Hiring product, support, and customer teams to ensure communications align with product features, hospital workflows, and user support needs.
• Partner with Sales and Account Managers to identify lifecycle plays that increase placement conversion and satisfaction.
• Contribute to the overall growth of Roo’s Full & Part-Time Hiring offering by bringing a lifecycle lens to strategy conversations.

Qualifications

You Have:

• 4+ years of experience in end-to-end lifecycle strategy and ownership, CRM, or engagement marketing — ideally within B2B2C, marketplace, or staffing/recruiting environments.
• Proven experience in a startup or tech environment, with comfort operating in fast-paced, ambiguous contexts where priorities can shift quickly.
• A strong track record of designing new and scaling cross-segment lifecycle programs — ideally spanning both supply (providers: vets/techs) and demand (hospitals/practice managers).
• Hands-on expertise with lifecycle tools like Braze, HubSpot, or similar, and a solid grasp of behavioral segmentation, trigger-based campaigns, and experimentation frameworks.
• A data-driven mindset, with fluency in using campaign dashboards, A/B testing, and attribution/ROI analysis to guide decisions and optimize performance.
• Strong empathy for both B2B and B2C users, with an ability to design journeys that feel relevant, personalized, and human.

Why This Role is Important

Roo’s Full & Part-Time Hiring program is a uniquely modern approach to veterinary hiring — one that prioritizes real experience, mutual fit, and long-term success. By leading this work, you’ll:

• Help Vets and Techs find fulfilling, dream jobs.
• Help hospitals build stronger, happier teams.
• Help Roo scale one of its most mission-aligned, high-impact offerings.

While we are a remote first company, if you are based in San Francisco this will be a hybrid role.  Please see below for examples of compensation ranges based on state averages.

Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet.

Exact compensation may vary based on skills, experience, and location.

California pay range

$110,000 - $150,000 USD

New York pay range

$110,000 - $150,000 USD

Washington pay range

$100,000 - $135,000 USD

Colorado pay range

$95,000 - $130,000 USD

Texas pay range

$95,000 - $130,000 USD

North Carolina pay range

$90,000 - $120,000 USD

Core Values

Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! 

What to expect from working at Roo!

For permanent, full time employees, we offer:

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
• 401K
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.

We have erse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates.  We understand that your inidual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo-volution?

Title: Logistics Coordinator

Location: Manila

Type: Contractor

Workplace: remote

Category: Transportation

Job Description:

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  

Spreetail is hiring a Logistics Coordinator responsible for our shipping operations, ensuring orders move efficiently from fulfillment to final delivery. This role partners closely with carriers and internal teams to solve problems in real time, improve performance metrics, and keep shipments on track. If you enjoy fast-paced coordination, data-driven decisions, and making a direct impact on the customer experience, this role is for you.

How you will achieve success: 

• Carrier & Fulfillment Communication: Maintain regular contact with fulfillment centers and carrier partners, escalate SLA performance issues, and proactively communicate ETAs, schedule changes, and shipment exceptions.
• Trailer & Shipment Management: Coordinate trailer logs, pull schedules, and live tracking in partnership with Fulfillment and Transportation to ensure timely departures and accurate outbound visibility.
• Shipping Documentation & Compliance: Prepare, verify, and issue shipping documents (BOLs) when systems fail, ensuring alignment with carrier, marketplace, and compliance requirements.
• Network Optimization & Capacity Planning: Collaborate cross-functionally to improve outbound flow, develop carrier playbooks, analyze volume trends, secure capacity, and implement process improvements that balance service and cost.
• Carrier Performance & Customer Metrics Ownership: Monitor shipments in real time, troubleshoot delays, maintain performance logs and dashboards, support carrier scorecards, and drive improvements in on-time shipping, sort accuracy, and delivery speed.

What experience will help you in this role: 

Required

• Bachelor’s degree in Supply Chain Management, Transportation, Business, or a related field, with at least 1 year of experience in logistics, customer service, or fulfillment operations.
• Strong attention to detail and ability to manage multiple lanes, carriers, and transportation modes simultaneously.
• Demonstrated problem-solving skills with the ability to make quick, informed decisions in a fast-paced environment.
• Excellent written and verbal communication skills, with experience coordinating across multiple stakeholders.
• Intermediate proficiency in Excel, Power BI, and data entry platforms, with familiarity using carrier portals, TMS systems, and e-commerce platforms (Amazon, eBay, Walmart.com).

Preferred

• Experience managing parcel, LTL, or final-mile shipments.
• Exposure to 24/7 logistics environments and escalation procedures. 
• Understanding of SLA management and carrier performance analytics.

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

•  4th generation or higher, at least Intel i3 or equivalent processor;
•  at least 4GB RAM;
•  Windows 10 and above or MAC OSX operating system 
•  You are required to provide your own dual monitors

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

#LI-Remote

Title: Customer Service Advisor - Energy (Remote UK)

Location: Remote (UK)

Workplace: remote

Category: Customer Operations

Full-time

Job Description:

Want a soul-sucking call centre job?

Yeah, neither do we. 

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 

Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together.

It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

What you'll do...

• •  Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache. 
  •  Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast. 
  •  End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time. 
  •  Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense. 
  •  Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
  •  Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

The types of people we would love to hear from are those that are...

• •  Live for great customer service. You get a kick out of helping people and making their day that little bit better. 
  •  Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches. 
  •  Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best. 
  •  Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future. 
  •  Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen
  •  Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions. 
  • Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

What’s in it for you? 

•  EV salary sacrifice – drive electric & save 
•  Cycle-to-work scheme  
•  Share options – own a little piece of the pie 
•  Fully stocked kitchens – snacks = fuel = happiness
•   Weekly ‘Family Dinner’ catch-ups

Sound like your kind of place?  We want to hear from you

A bit about the role:

Location - Home based role

Our need - Immediate starters

Salary - £24,600

Hours - Full Time

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect -

First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. 

Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. 

Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. 

Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision.

Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message and we’d love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Customer Service Advisor - Energy (London)

Location: London (GB)

Workplace: onsite

Category: Customer Operations

Job Description:

Want a soul-sucking call centre job?

Yeah, neither do we. 

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 

Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together.

It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

What you'll do...

• •  Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache. 
  •  Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast. 
  •  End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time. 
  •  Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense. 
  •  Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
  •  Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

The types of people we would love to hear from are those that are...

• •  Live for great customer service. You get a kick out of helping people and making their day that little bit better. 
  •  Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches. 
  •  Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best. 
  •  Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future. 
  •  Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen
  •  Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions. 
  •  Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

What’s in it for you? 

• Hybrid working – for those out of training & performing well, you can WFH 2 days.
• EV salary sacrifice – drive electric & save  
• Cycle-to-work scheme  
• Share options – own a little piece of the pie 
• Fully stocked kitchens – snacks = fuel = happiness
•  Weekly ‘Family Dinner’ catch-ups

Sound like your kind of place?  We want to hear from you

A bit about the role:

Location - Central London (Oxford Circus)

Our need - Immediate starters

Salary - £28,000

Hours - Full Time

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect -

First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. 

Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. 

Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. 

Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision.

Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message and we’d love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Back Office Support Agent

Location: Alabama, Remote

Job Description:

Pay rate: $12.30/hr

Who we are:

At InteLogix, we are passionate about empowering iniduals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

Responsibilities:

• Data entry, complete clerical functions, and invoice validation
• Review multiple systems and notes to document timelines for corporate and government accounts in preparation for Verizon executive and legal review.
• Collaborate with various teams to facilitate updates and finalize settlements for high-balance accounts.
• Track and manage updates using Google Sheets and Docs.
• Process work queues for Restores, Suspends, and Disconnects.
• Handle Google Files for Write-offs and Write-off Recoveries.
• Update and maintain process documents.
• Complete additional tasks as assigned by the Unit Manager or Client.
• Consistently meet department standards for productivity, quality, phone utilization, and attendance.
• Attention to detail and accuracy.
• Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively in writing.
• Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously remain diligent throughout the day.
• Ability to troubleshoot and resolve expense report discrepancies / credit card statements independently.

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalen
• Proficiency in computer operations and navigating multiple systems simultaneously.
• Strong professional skills with a positive and adaptable attitude.
• Ability to quickly adjust to procedural changes.
• Capable of working independently with minimal supervision.
• Efficiently manage a high volume of emails daily.
• Detail-oriented with the ability to identify changes in documentation from customers.

Experience: At least 1 year of experience in relevant role

Skills:

• Moderate experience with Microsoft Excel, including the ability to:
  • Add and remove information in cells
  • Highlight and format cells
  • Add and delete rows
  • Navigate between cells and tabs within the same file
  • Perform basic cell formatting
• Proficient in Microsoft Word for document creation and editing.

All job offers are contingent upon completion of a background check.

Title: Senior Deal Desk Analyst

Location: Sydney, AUS

Job Description:

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for an experienced Senior Deal Desk Analyst to join our GTM Operations team responsible for strong ownership to drive efficient deal processes and ensure compliance across sales operations. Reporting to Senior Manager, Deal Desk APJ, you'll be responsible for:

• Ensuring quotes are accurate (technical and commercial), provide guidance on deal structures, advise on terms and manage non-standard deals to offer creative solutions within business guidelines

• Collaborating with sales teams, Rev Ops and legal to recommend the best approach to quoting/ deal structuring while adhering to policies and guide Sales on deal desk and quote-to-order processes

• Influencing and coaching on less experienced team members in their coverage area, help to motivate, champion, and mitigate and be a SME on Marketplace Offer Creation Process and Portals

• Focusing on deals of simple to high complexity where analysis and/or data is required to resolve complex problems and is skilled in improvising, making decisions, and resolving blockers in ambiguous scenarios

• Identifying opportunities and giving actionable feedback to Deal Desk Leaders for improvement on processes, systems, CPQ tools etc

What We're Looking for (Minimum Qualifications)

• 5+ years of Deal Desk experience in High-Tech/SaaS hyper growth or enterprise company

• Advanced Deal Desk business acumen, Subject Matter Expert (SME)

• Demonstrates knowledge of industry and geographic trends and utilizes in deal strategy and structuring

• Demonstrates Coaching, Mentoring, Leadership

• Understands corporate organizational goals and how our team, inidually and collectively, can impact or contribute to achieving those goals

What Will Make You Stand Out (Preferred Qualifications)

• Strategic thinker with a results-driven approach and strong analytical skills

• Proficient in Salesforce, SF CPQ, and Microsoft Office Suite

• Deep understanding of sales processes and methodologies with attention to detail

#LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

• Various health plans

• Time off plans for vacation and sick time

• Parental leave options

• Retirement options

• Education reimbursement

• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all iniduals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

Bilingual Quality Assurance Specialist, Contact Center (Spanish/English)

WEST ROSEVILLE, CA

Strategic Innovation - Quality Assurance / Full Time / Remote

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million _home_owners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Bilingual Quality Assurance Specialist role monitors and evaluates call, email, and text interactions between representatives and customers to identify areas of improvement and provide actionable feedback to various departments to enhance performance and maintain a high level of service standards, as well as report on account documentation, adherence to company policies, and compliance.

Essential Job Duties & Responsibilities:

• Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
• Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs
• Participate in quality calibration and ongoing quality assurance training
• Assist and back up with other duties, as assigned

Required Skills, Knowledge & Abilities:

• Conscientious and focused listening and reading skills with strong attention to detail
• Analytical and problem-solving skills, and the use of good judgment
• Ability to identify and provide professionally written actionable feedback
• Effectively and professionally communicate verbally and in writing, including notation
• Commitment to supporting the growth and development of evaluated representatives
• Ability to adapt quickly to changing priorities and environments in a fast-paced setting
• Effective time management, and the ability to meet targets within a specific timeline
• Excellent interpersonal, facilitation, and relationship management skills
• Ability to work independently with general direction and be self-motivated
• Bilingual Spanish/English required

Compensation: $19.50 per hour

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!

Performance Development Manager

REMOTE, US

Collections - Collections Management / Full Time / Remote

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million _home_owners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Performance Development Manager is responsible for leading all post-training, nesting, and ongoing development programs for the Collections team. This role ensures newly trained agents successfully transition into production, provides targeted coaching for bottom performers, manages training calibrations, and delivers continuous education to strengthen performance, quality, and consistency across all teams.

This leader will mentor agents and managers, support struggling teams, respond to agent questions, and drive a culture of continuous learning. The Performance Development Manager plays a critical role in accelerating ramp-up, closing performance gaps, and improving overall departmental results.

Essential Job Duties and Responsibilities:

• Manage and oversee the post-training nesting program, including onboarding support, skill development, and transition-to-production readiness.
• Host and lead calibration sessions to ensure consistency in call quality, scoring, coaching expectations, and collections methodologies.
• Facilitate recurring training sessions on systems, processes, call strategy, compliance, and performance expectations.
• Provide direct coaching to bottom performers and work closely with management to close performance gaps across iniduals and teams.
• Serve as a resource for agent questions, escalated training needs, and real time skill reinforcement.
• Analyze team and inidual performance trends to identify training opportunities, create action plans, and recommend process improvements.
• Partner with leadership, QA, Training, and Operations to maintain alignment on quality standards, workflows, and developmental priorities.

Required Skills, Knowledge and Abilities:

• Minimum 2-4 years of collections or call center experience
• Minimum of 1-3 years’ experience delivering coaching, training, or development in a call center environment
• Strong communication skills—verbal, written, one-on-one, group facilitation
• Ability to lead large meetings and drive alignment across teams and leaders
• Demonstrated ability to improve performance through structured coaching and training
• Ability to analyze performance data and translate it into actionable development plans
• Strong relationship-building and collaboration skills across departments
• Excellent problem-solving and critical-thinking abilities
• High level of patience, empathy, and coaching presence
• Proficiency with Microsoft Office Suite; Salesforce and dialer experience preferred
• Understanding of collections processes, compliance requirements, and call quality standards
• High School Diploma or GED required
• Bilingual (English/Spanish) preferred

Compensation: $70,000 - $85,000 annually

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!

Title: Assistant Instructor, Master of Social Work

Location: Remote

Job Description:

The Assistant Instructor is responsible for providing instructional and academic support to learners in courses. This support will be offered through: 1:1 coaching and consultation, instructional materials and resources, and the facilitation of office hours or group study sessions.

Essential Duties & Responsibilities:

• Building an online community conducive to the spirit of learning and continuous improvement in a positive, learner-focused environment.
• Using text, video, and other technologies to create learning resources that drive learner engagement and assist learners with course content and skill development.
• Leading and commenting in courseroom discussions with learners. 
• Planning and facilitating optional weekly interactive, collaborative study and review sessions that combine what to learn (content) with how to learn (study strategies).
• Assessing learning and comprehension through evaluation of course competencies; this may include informal assessments or formal evaluations utilizing rubrics for discussions and assignments.
• Keeping up to date with essential technologies, including Civitas, Outlook, Kaltura, and more.
• Maintaining adequate learner records.
• This position requires 30-35 hours a week and is remote. Most duties can be completed on nights and weekends, but some availability during regular business hours for training, team meetings and learner appointments may also be required. The Assistant Instructor will be expected to check into the courseroom on weekends.

Job Skills:

• Experience with teaching or tutoring.
• Self-motivated and highly organized.
• Advocate of social media and mobile technology.
• Ability to embrace technological and pedagogical methodology changes.
• Excellent written and verbal communication skills and ability to interact effectively with faculty, coaches, and learners.
• Demonstrated effective time management skills.
• Excellent relationship-building, customer service, and problem resolution skills. 
• Demonstrated strong attention to detail, initiative and follow-through.
• Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times.
• Knowledge of adult learning theory and practices such as development of learning contracts, collaborative learning, and active learning strategies
• Ability to assess inidual and group learning needs and explain concepts in different ways. 
• Experience working with a ersity of learning styles. 
• Comfortable using technology to facilitate learning.

Work Experience:

• 2 Years of full time professional social work practice experience post MSW degree conferral, required.
• Experience teaching in higher education, required.
• 1-3 years teaching experience at the graduate level, in an online environment, required.

Education:

All degrees must be conferred from a regionally accredited institution. Copies of required certificates and licenses, and unofficial transcripts for all graduate degrees with the institution and conferred degree and date, must be attached.

• Master of Social Work degree from a regionally accredited College or University is required.
• Enrollment in a Doctoral program or a completed Doctorate is preferred.

Certificates, licenses and registrations:

• Master Social Work License is required.
• Must obtain Minnesota Social Work Licensure upon hire and prior to starting the position.

Other:

Job Location

Many of our positions, including this role, are designed to be remote "home office" settings. 

• Employees working out of a home office are responsible for providing an appropriate and safe office space, office furniture and organization, communication tools, and related items. These include: 
  • Arranging for high speed internet connection, printer and a dedicated phone line for business use. Specifics regarding expense coverage and reimbursement vary based on inidual position categories. Capella will not provide office equipment or on-site set up assistance.   
  • The environment must be free from distractions and enable a highly productive and professional work environment.   
  • As with on-site positions, our off-site positions require that the majority of the time will be spent using a telephone, PC and monitors.  
  • Any and all daycare arrangements must be made so that employees are not working while providing care for children or other family members at home.  
  • There are minimal lifting requirements unless otherwise noted.

    
• Must be able to travel 10% of time.
• Must be able to lift 25 lbs.
• Typical office setting.
• Mobility within the office including movement from floor to floor.
• Travel via plane, car, and metro may be required to perform this job.
• Must be able to work more than 40 hours per week when business needs warrant
• Access information using a computer.
• Effectively communicate, both up and down the management chain.
• Effectively cope with stressful situations
• Strong mental acuity
• Regular, dependable attendance and punctuality are essential functions of this job. 
• Other essential functions and marginal job functions are subject to modification.

$20.00/hour is the expected starting pay for this position. This offer is based on current budgetary guidelines and additional factors outlined below.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where iniduals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an inidual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary.  The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$17.75 - $27.00 - Hourly

Title: Contract Specialist I

Location: Seattle United States

Salary

$44.83 - $56.82 Hourly

Location 

Seattle, WA

Job Type

Career Service, Full Time, 40 hrs/week

Job Number

2025-25768

Department

DNRP-Natural Resources & Parks

Division

Parks

FLSA

Non-Exempt

Bargaining Unit

F3A : L117-P&T

Full- or Part-Time

Full Time

Hours/Week

40 hours/week

Job Description:

Summary

Join a team that's shaping the future of King County's parks! The Capital Improvement Program (CIP) keeps our parks safe, accessible, and sustainable through smart planning and thoughtful investment-and we're looking for a Contract Specialist Ito help make it happen. If you're a motivated, detail-oriented professional who loves improving systems and supporting impactful projects, we'd be excited to have you on our team.

In addition to the current opening, this recruitment may be used to establish a pool of qualified candidates to fill future Contract Specialist I career service and term-limited temporary openings within the Parks Division or throughout the Department of Natural Resources & Parks (DNRP) over the next six months.

About the Role:

As a Contract Specialist I on the King County Parks CIP team, you'll provide contract and procurement support using established methods, under supervision of senior staff, for a team comprised of over fifty planners, architects, engineers and project managers. The primary function is to support and assist the team in procurement and management of Construction, Architectural & Engineering (AEP), and Goods & Services contracts, covering full project life-cycle. Your work will directly support a erse range of improvement funded by the 2026-2031 Parks Levy, including play area rehabilitations, aquatic center Improvements, regional trail enhancements, restroom and building system rehabilitations, synthetic turf replacements, and more.

This position follows a hybrid work model, blending remote and in-person work.

About the Team:

King County Parks Capital Improvement Program (CIP) is a mission-driven team dedicated to planning, designing, and building safe, accessible, and vibrant public spaces across the county - from more than 205 parks to 175 miles of regional trails and 215 miles of backcountry trails. Together, we maintain and enhance the infrastructure that supports healthy communities and reflects our commitment to environmental stewardship and public service. We're a motivated, forward-thinking, detail-orientated group that values strong systems, efficient processes, and meaningful work. If you're energized by fast-paced teamwork and the chance to make a lasting impact on the places people love, you'll thrive here.

Commitment to Equity, Racial and Social Justice:

King County, named after Dr. Martin Luther King, Jr., is a erse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As a Contract Specialist I, you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity.

Apply now for a rewarding career at the Parks Division of King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, comprehensive benefits, and growth opportunities.

Job Duties

What You Will Be Doing:

• Facilitate and manage multi-step procurement processes including defining bidding requirements, selection criteria, and contract terms and conditions.
• Research, draft, and issue Invitations to Bid (ITBs) and assemble comprehensive contract documents for public works and construction projects in alignment with established policies and procedures.
• Maintain accurate, complete procurement files by organizing and verifying all required documentation for audit compliance.
• Collaborate with project teams to develop, refine, and edit scopes of work and technical specifications.
• Support the CIP Contracts team in executing contract closeout activities.

Experience, Qualifications, Knowledge, Skills

Qualifications You Bring:

• Knowledge of competitive procurement solicitations and/or contracting.
• Basic understanding of contract law, regulations, procurement methods, and/or contracting best practices.
• Ability to stay organized and when working in a fast-paced environment with many competing priorities.
• Effective written and oral communication skills.
• Intermediate to advanced proficiency using MS Office Suite, including Word and Excel and the ability to understand and learn additional software systems (i.e., Unifier, Oracle, SharePoint, etc).

Competencies You Bring:

• Customer Focus: Ability to build strong customer relationships and deliver customer-centric solutions.
• Values Differences: Ability to recognize the value that different perspectives and cultures bring to an organization.
• Collaborates: Ability to build partnerships and work collaboratively with others to meet shared objectives.
• Action Oriented: Ability to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Situational Adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situations.

It Would Be Great if You Also Bring:

• Experience with LEAN processes and principles

• Experience with SharePoint, MS Teams, and other collaborative online tools

• Public procurement experience

Supplemental Information

• Work Location: The CIP team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104.
• Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
• King County has a robust collection of tools and resources to support working remotely. The inidual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
• Work Schedule: This full-time position works a 40-hour work week. This position is non-exempt from the overtime provision of the Fair Labor Standard Act (FLSA) and is overtime eligible.
• Union Representation: This position is represented by Teamsters L117.

Application and Selection Process:

We welcome applications from all qualified applicants. We value ersity, erse perspectives and life experience and encourage people of all backgrounds to apply.

Application materials will be screened for clarity, completeness and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews.

To apply, submit a:

• Complete Application
• Resume (PDF format)

Note: Additional documents won't be considered during minimum qualification screening.

Who to Contact: For more information regarding this recruitment, please contact Crystal Yost at [email protected].

Discover More About the Parks Division: Visit our website and check us out at Facebook, Twitter, Instagram and Flickr.

Discover More About DNRP: Visit our website, explore an interactive mapof our recent accomplishments and check us out at Facebook, X , LinkedIn, TikTok, Instagram, YouTubeand Keeping King County Green News.

Sign up for Job Alerts to be notified of additional career opportunities with King County. Select the Natural Resources category for DNRP opportunities and explore other categories of interest.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value ersity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the erse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
• No.

02

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

03

This position requires an intermediate level of proficiency using Microsoft Office and the ability/aptitude to learn additional software. Do you meet this requirement?

• YES: I have an intermediate level of proficiency using MS Office and I have the ability to learn new software.
• NO: I do not meet this requirement.

04

If you answered yes to the above question, please list the Microsoft products you use on a regular basis and describe the tasks/purpose you use them. If you answered no, please put N/A.

05

This position requires the ability to stay organized and work in a fast-paced environment. Do you meet this requirement?

• YES: I have the required ability.
• NO: I do not have the required ability.

06

This position requires effective writing and oral communication skills. Do you meet this requirement?

• YES: I have the required skills.
• NO: I do not have the required skills.

07

If you answered yes to the above question, please describe your experience as it pertains to the Contract Specialist I role. If you answered no, please put N/A.

08

This position requires knowledge of competitive procurement solicitations and/or contracting. Do you meet this requirement?

• YES: I have the required knowledge.
• NO: I do not have the required knowledge.

09

If you answered yes to the above question, please describe your knowledge of competitive procurement solicitations and/or contracting. If you answered no, please put N/A.

10

This position requires basic understanding of contract law, regulations, procurement methods, and/or contracting best practices. Please select all the areas you have a basic understanding:

• Contract law
• Regulations
• Procurement methods
• Contracting best practices.
• None of these

Required Question

Employer King County

Address King Street Center

201 South Jackson Street

Seattle, Washington, 98104

Phone 206-477-3404

Website http://www.kingcounty.gov/

Title: Senior Meetings & Events Manager

Location: Addison United States

Job Description:

Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

Role Summary

The Senior Conference Planner position is responsible for managing the planning, support, and execution of a variety of scope and size of meetings, on and off site with the Recognition & Conferences Team, in all aspects of its responsibilities, with customer-engagement (external and internal) program meetings and events to ensure successful conferences and events. This position is a highly visible role, reporting to the AVP, Recognition & Conferences, and provides outstanding customer service, with strong hospitality skills. The ideal candidate will be skilled at intricate contract negotiations, perform at a high level of multi-tasking, planning and executing logistics, fiscal acumen. Extensive destination knowledge and hospitality vendor relations is an advantage. Candidates will have proven success with presenting and influencing C-Suite/Executive relationships, and this role requires an ability to communicate effectively with a strength in leading projects and teams. Additional strengths that impact success is thriving in stressful situations, ability to collaborate and have proven critical thinking skills, to ensure high standards of excellence are executed with logistics. Data mindset is a plus and success with execution of digital communication and technology, especially related to meeting planning software.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

• Plan details for a ersified list of meetings and events, and coordinate logistics for off-site conferences and events, and Vermont and Texas Campus Meetings, and including execution on site. Examples may include, but not limited to destination and vendor RFP development and recommendations. Includes menu planning, designing room setups/layout, support audiovisual needs and preparation, marketing materials coordination and agenda preparation, collection of payments/receipts, and other administrative tasks. Attention to detail and strong organizational skills are required.
• Development and execution of designated planning technology software with registration, conference app development and other types of communications, including analysis/reports, as needed.
• Present recommendations to internal clients and stakeholders as required.
• Support execution of: Banquet Event Orders, Rooming lists, Air and Ground Manifests, Contract bookings, Guesthouse Lodging Needs, Audio Visual Contracts, and other communications as directed.
• Collaborate with Marketing teams to execute marketing materials for on-site of meetings.
• Flexible ability to work evenings and weekends, and periodic travel, minimum of 20%, or as needed.
• This position is presently onsite/hybrid with the expectation that you are in the office three days per week with current campus days being Tuesday, Wednesday, and Thursday (subject to change with advance notification and manager discretion)

Minimum Qualifications

• Bachelor's Degree, with major in hospitality, event management or related field preferred.
• 8 or more years' experience in hospitality, conference services, and/or corporate field as a conference or event planner, with a track record of success.
• Superior technology skills required. Microsoft Office (Excel, Word, PowerPoint) necessary.
• Excellent interpersonal and communication skills, both written and verbal are necessary. Ability to present/public speaking.
• Ability to thrive in high pressure environments and meet tight deadlines, with a desire to work in a fast paced, challenging team. Strong hospitality skills, with problem solving ability.
• Must be flexible in schedule to work with on-site meetings.
• Desired interest to travel as needed.
• Strong analytical skills.
• Superior written and presentation skills required.
• Ability to follow the latest trends in the hospitality and travel industries and translate to best practices for the enterprise.
• Ability to work within a team approach. Strong leadership and team management skills.

Preferred Qualifications

• Experience and/or certification with Cvent software is a welcomed addition but not mandatory.

Benefits

• Your benefits start day one and are flexible and customizable to your and your family's specific needs. Check out the BENEFITS of a Career at National Life!

Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and inidual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life's discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to inidual performance, company or inidual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Salary Pay Range

$88,125-$129,250 USD

National Life Group is a trade name of National Life Insurance Company, Montpelier, VT - founded in 1848, Life Insurance Company of the Southwest, Addison, TX - chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Title: Coordinator, Omni Operations

Location: New York, NY,  United States

Job Description:

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose: The Coordinator, Omni Operations / BOH Operations, Supplies & Packaging, will be responsible for supporting the daily management of supplies / packaging for Coach North America Retail / Outlet stores and Coffee Shops as well as Coach International (Travel Retail & Americas region). This position will also focus on back of house organization / optimization including the management of off-site vehicle program. This inidual will work in a highly collaborative role with a broad group of vendor and corporate business partners and the Field Leadership team.

The successful inidual will leverage their proficiency in Store Operations to…

• Support day-to-day supply and packaging management with our main supply vendors, Bunzl and Dancor. Support the packaging order process with the Jax team.
• Support the weekly review process of Bunzl / Dancor inventory levels, take action when inventory is getting low to ensure time is available for updates (if necessary) and reordering.
• Complete monthly review of the Bunzl website to ensure all items are available as expected, by channel and frequency. Ensure accuracy and consistency in item descriptions and items caps.
• Execute ad hoc supply ordering, as needed, with Uline, Amazon and other more specialized vendor partners.
• Support the supply order and special order requests for new store openings, renovations, relocations and closings.
• Manage ad hoc packaging orders from corporate partners (PR, Global Events, Marketing, Coach Foundation) with the Jax team.
• Manage vendor set-up and new PO creation in BuyingHub for any supply / packaging vendors.
• Manage the off-site vehicle process, including the Fleetworthy and California Clean Truck programs.
• Manage employee parking set-up and payment processes.
• Manage the fulfillment of orders for Coach Create elements that are not managed through Bunzl.
• Partner with the Coachtopia team on packaging / supply strategy and execution.
• Support inbound communication from the stores and Multi-Managers via the Retail Supplies inbox and ensure timely follow-up and resolution.
• Assist in developing communication needed for stores, including distribution of seasonal packaging, drop shipments and changes to items / ordering process.
• Manage and maintain the supply closet at Hudson Yards.
• Develop a strong working knowledge of in-store processes, applications and systems.
• Maintain a strong working knowledge of all policies and procedures. Stay current with changes to the business that could necessitate process / policy updates. Develop and define requirements for the changes necessary to support the business.
• Support Omni Operations initiatives / projects on an as needed basis.
• Monitor email periodically after hours (nights / weekends) to react to any urgent or time sensitive issues from stores and MMs.

The accomplished inidual will possess…

• Strong written and verbal communication as well as analytical and presentation skills.
• Highly organized and proactive with the ability to prioritize and manage multiple tasks with strong attention to detail and accuracy.
• Ability to proactively troubleshoot and problem solve.
• Displays authenticity, flexibility and agility to adapt to a changing business and corporate environment.
• Superior follow through, organization and customer service oriented.
• Ability to work independently as well as cross functionally in a highly collaborative environment.
• Adaptability / flexibility, initiative and time management skills.
• Ability to react quickly with a strong sense of urgency.
• Ability to maintain composure and effectiveness in a fast-paced environment.
• The ability to be comfortable working with many levels of Field and Corporate Leadership.

An outstanding professional will have…

• Associates degree preferred; 2+ years of relevant work experience preferably in a similar role or in an operations focused role in a store. An equivalent combination of work experience and education will be considered.
• Strong computer skills & overall systems savvy, with advanced working knowledge of MS Office, with a focus on Excel.
• Curiosity and a passion to learn and to make an impact.

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.

Work Setup: HYBRID

BASE PAY RANGE $65,000.00 TO $70,000.00 Annually

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance.

#LI-MC2 #LI-HYBRID

Req ID: 124552

Title: Customer Success Manager (Strategic) (Hybrid)

Location: Clearwater United States

Job Description:

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Customer Success Manager (Strategic) is responsible for building effective relationships with current strategic customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The Customer Success Manager (Strategic) is responsible for managing the onboarding of new strategic customers, the renewal process and customer growth by identifying add-ons and upsell opportunities.

Responsibilities:

• Forge and develop relationships with new and existing strategic customers, including management and executive stakeholders, and understand their objectives
• From a consultative approach, leverage gained discovery to develop a strategy and plan for achieving customer objectives
• Continually assess and identify customer's SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture
• Conduct periodic business reviews with customers' stakeholders to confirm satisfaction, resolve technical issues, align with executive goals/expectations and continually drive successful product adoption
• Cultivate strong executive level customer advocates
• Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations
• Maintain a high level of professionalism in the handling and managing of strategic accounts
• Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support or Technical Implementation Specialist for technically complex questions
• Monitor customer usage, adoption, and customer health metrics
• Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among strategic customers
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Provide qualitative and quantitative customer feedback and input to the Product Sector and Courseware Development Sector
• Coordinate and assist your Renewal Specialist with customer renewals, and add-ons/upgrades related to their renewal
• Do discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products
• Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products
• Meet and exceed targets for performance metrics
• Maintain impeccable administration of your accounts in the Company's CRM

Minimum Qualifications:

• Associate's Degree or equivalent work experience and education preferred
• Experience with onboarding and successfully managing KnowBe4 Enterprise/Strategic accounts preferred
• Experience managing accounts with complex IT systems
• Experience managing accounts with 1000+ employees
• Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• Experience with web Browsers (Chrome, Internet Explorer, etc.)
• Prior experience as an Enterprise Customer Success Manager
• Excellent verbal and written communications
• Superior Customer Service skills
• Excellent time management and organization skills
• Ability to build a rapport through phone calls, email and video conferencing
• Strong collaborative and teamwork skills
• Strong negotiation skills
• Must be able to work with minimal supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Iniduals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. 

No recruitment agencies, please.

Title: Manager, BenTech Support & Solutioning

Location: Boston Bethlehem New York Holmdel

Hybrid - In office 3 days per week

time type: Full time

job requisition id: R000108290

Job Description:

Our Digital team is seeking a Manager, BenTech Support & Solutioning, who will lead a dynamic team of API Solution Leads and BenTech Partner Support Leads. This leader will be responsible for shaping the strategy of partner integrations and maturing the support model for our benefits technology ecosystem. The ideal candidate has leadership experience, deep knowledge of Benefits Technology, and a commitment to continuous improvement and customer excellence.

This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and broker technology. Our goal is to cement our market leading position and innovate using technology to capitalize on new market opportunities. This is a unique opportunity to shape the future of Group Benefits and deliver meaningful change for our customers and partners

You Will:

• Manage, mentor, and develop a team of API Solution Leads and BenTech Partner Support Leads, fostering a culture of collaboration, learning, and high performance
• Foster a collaborative, customer-centric, and innovative team culture
• Provide coaching and guidance to support professional growth
• Build our broader API and integration strategy, aligning business objectives and market opportunities
• Champion the API strategy across the organization, aligning business and technology objectives
• Act as a liaison between technology, business leadership, and external partners, ensuring alignment and clear communication
• Ensure timely and effective resolution of partner and client issues related to integrations, platform functionality, and technical troubleshooting
• Oversee the documentation and tracking of customer interactions, ensuring SLAs are met and recurring issues are addressed
• Escalate complex issues appropriately and drive long-term solutions in partnership with Product and Development teams
• Mature our business model, engage with business leaders and partners to identify opportunities, resolve issues, and advance integration capabilities
• Represent the organization's interests in industry forums and among carrier and BenTech partners
• Monitor adoption, consumption metrics, and user feedback to identify improvements and ensure solutions remain best in class

You Have:

• Bachelor's degree or equivalent work experience.
• 5+ years of experience in benefits technology, SaaS, or related fields, with at least 3 years in a leadership or management role
• Proven experience managing and delivering complex, multi-year programs across business and IT
• Strong technical acumen, with deep understanding of APIs, EDI workflows, and data integrations
• Excellent problem-solving, communication, and stakeholder management skills
• Customer-centric mindset, with a passion for delivering exceptional service
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities
• Experience with benefits administration, HR platforms, or payroll systems is a plus

Reporting Relationship:

As a Manager, BenTech Support & Solutioning, you will report to the Sr. Product Manager, Head of Benefits Technology Strategy

Location:

The work arrangement for this position will be hybrid (3+ days per week in a local Guardian Office).

Salary Range:

$103,450.00 - $169,960.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by erse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for iniduals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the inidual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. 

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Title: Care Advocate Coordinator I

Location: Remote United States

Job Description:

About Transcarent:

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent's AI-powered WayFinding, comprehensive Care Experiences - Cancer Care, Surgery Care, Weight - and Pharmacy Benefits offerings combined with Accolade's health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company's offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

Role overview

As the Care Advocate Coordinator, you will serve as Accolade's most visible front line Service Delivery team member supporting our members in navigating healthcare. This role is sometimes called Patient Service Representatives, but this role is so much more and just the beginning of a career. You will be primarily interfacing with our patients over the phone and through email, while also providing internal coordination with our team and doctors to ensure all our patient's needs are addressed.

A day in the life…

• Provide a personal and exceptional member experience through inbound/outbound calls in our fast-paced contact center environment.
• Operate from a perspective of truly caring about our members and creating value for them
• Act as an advocate and have a Member Obsessed approach in each interaction-Truly caring about our members and creating value for them through resolving their issue/concern
• Critical thinking with empathizing through the situation and research to drive the right level of care
• Actively listen and probe to determine patient issues and concerns to resolve or escalate
• Identify when and how to connect with the right internal clinical resource
• Leverage technology and internal resources to help understand the members path, actions, and next steps
• We are considering full time candidates (40 hrs/wk)
• Must be able to work at least one consistent weekend day per week
• Empathy and a passion to provide every American with more convenient and more affordable access to healthcare
• Exceptional interpersonal and communication skills: you are able to communicate clearly and respond effectively via phone, email and face-to-face
• Manage customer de-escalations
• Multitask through actively listening, researching through multiple platforms simultaneously, and taking notes
• All other duties assigned

What we are looking for…

• One year of experience working in the healthcare industry and/or receptionist, customer service, or call center experience
• High school diploma / GED
• Familiarity working with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs) preferred
• CRM experience (i.e Salesforce, Zendesk) preferred
• Reasonable understanding of apps and how to navigate the Android and iPhone systems
• Demonstrated commitment to exceptional service
• Able to thrive in a fast-paced environment with minimal guidance
• Indicators of high quality interactions (quality audits, member satisfaction surveys, documentation requirements, value scores)

The salary range for this role is:

$35200-$51000

Annuall

Total Rewards

Inidual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

• HDHP medical plan with generous employer contributions towards an HSA

• 401(k) Retirement Plan with matching employer contributions

• Open Time Off

• Accrued Sick & Safe Time Off

• Generous Holiday Schedule + 5 floating holidays

• Paid parental leave

• Subsidized commuter benefits programs

• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace

• 1 Volunteer day per year

Location

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.

Job Title:  Associate Security Analyst

Location: Remote, United States

Job Description:

Req Id:  40041

Job Title:  Associate Security Analyst

City:  REMOTE

Job Description: 

Job Summary

Associate Identity Security Analyst

At Purdue, your work shapes what moves the world forward. Our Identity and Access Management Office ensures secure, seamless access for 70,000+ students, faculty, and staff across all three campuses—and we’re looking for a dedicated professional to help keep that experience safe, consistent, and reliable.

As an Associate Identity Security Analyst, you’ll be part of a collaborative team that supports the university’s mission through secure digital access. Under the direction of IAM leadership, you’ll provide Tier 2 support, resolve incidents, and fulfill service requests in a high-volume environment. Using our IT Service Management (ITSM) tools, you’ll prioritize and complete work efficiently while communicating clearly with customers and colleagues across Purdue’s ecosystem.

You’ll manage access in enterprise systems like Active Directory, Office 365, ERP platforms, and course/content management systems, ensuring users have the right access at the right time. You’ll also contribute to security audits, project initiatives, and process improvements that strengthen our digital environment. This is an excellent opportunity for someone eager to grow in cybersecurity within a supportive learning community. At Purdue, you’ll gain hands-on experience, contribute to projects that impact thousands, and be part of an institution where innovation, integrity, and collaboration drive everything we do.

What We’re Looking For:

• Experience with user access management or related IT support functions
• Familiarity with ITSM tools and ticketing systems
• Strong communication and analytical skills
• Curiosity and a commitment to continual learning in a dynamic environment
• A customer-focused mindset — you value helping others succeed

What Makes Purdue a Great Place to Work:

Join us in securing the technology foundation that empowers Purdue’s global impact.

This is a remote position.

About US

Purdue Information Technology is the central information technology organization serving students, faculty and staff at Purdue University in West Lafayette, Purdue Fort Wayne, Purdue Northwest, and Purdue Indianapolis. Purdue IT is responsible for major operational systems, the campus wired network and one of the world’s largest wireless networks. It also supports dozens of student computing labs as well as tens of thousands of desktop computers in classrooms, research laboratories and offices, and numerous petabytes of storage for business, educational and personal use across the Purdue University system.

In addition to supporting major academic systems, such as the Brightspace course management system, Purdue IT tests, implements and develops innovative learning and classroom technologies, along with big data analytics systems to make prime use of University data to improve learning and Purdue’s operations through data-backed methodologies. Purdue IT also supports an advanced research cyberinfrastructure across campus that includes multiple shared, TOP500-class supercomputing clusters for intensive computational needs; a state-of-the-art, multi-tiered research data storage array; and high-speed networks linking campus labs and computing resources and connecting the campus to national resources.

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation. 

What We're Looking For

Education and Experience Required:

• Bachelor’s degree in computer science, information systems or related field
• One (1) year of experience in customer service and IT troubleshooting/problme solving, configuration/permission/access management administration, or IT Security
• Knowledge of an ITSM system such as TeamDynamix etc
• Equivalent combinations of education and experience will be considered

Preferred:

• Experience working with identity management concepts such as authoritative sources, identity attributes, access control models, access provisioning and deprovisioning. Interacting with the management of accounts and/or groups in Active Directory and/or other LDAP directories or access management systems.

Skills Needed:

• Knowledge of permission/access management and assoicated tools
• Excellent listening, interpersonal written, and oral communication skills
• Ability to communicate effectively with technical and non-technical audiences
• Analytical, problem solving, cirtical thinking, decision making, and customer service skills

Additional Information:

• Purdue University will not sponsor employment authorization for this position  
• A background check will be required for employment in this position
• FLSA: Exempt (Not Eligible for Overtime)
• Retirement Eligibility:  Defined Contribution Waiting Period 
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Professional 1

• Pay Band S060
• Job Code #20002251

The anticipated annual salary for this position is between $52,992- $56,525 commensurate with the candidate’s education and experience. The final salary offer will be determined based on a variety of factors, including equity, available budget, educational background, and relevant experience.

Who We Are

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Title: Product Support Manager

Location:

Louisville, Kentucky

Chicago, Illinois

Reston, Virginia

Crum Lynne, Pennsylvania

Boca Raton, Florida

Job Description:

What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

The Product Support Manager will play a critical role in managing the support team responsible for the order processing for data carriers. You will be leading a team of talented industry experts to provide support to carriers in the telecom industry. The role consists of functions in support of Access Service Requests (ASR) as related to communications wholesale providers.

• 6+ years' experience leading people and working in the Telecom industry
• In depth understanding of ASR standards. This includes ASR order types such as ethernet, transport, microwave, and others as well as all activity types, new installs, changes, disconnects, etc.
• Significant attention to detail and excellent project management skills.
• Excellent communication skills (written and verbal), organizational skills, and time management skills required.
• Strong analytical, problem solving, and critical thinking skills.
• Ability to thrive in a fast-paced environment.
• Coordination of direct reports to provide maximum customer coverage and optimal utilization
• Capacity to manage multiple high priority tasks in parallel through use of time management, prioritization, delegation, product knowledge, and factual data
• Proficient in Microsoft office, including Excel, Word, Outlook, and PowerPoint

We'd love to see:

• Sense of urgency and the ability to discern and be concerned with sensitive customer issues
• People leadership that requires developing and motivating direct reports to their potential.
• Ability to interpret and quantify data that represents changes in processes and provide feedback to stakeholders to improve, fix or discontinue
• Ability to identify system issues, and troubleshoot to provide more information to internal and external teams
• Willingness to occasionally travel to represent TU and interact with peers and customers and to perform duties as a 2nd level escalation contact outside of regular business hours as needed.

Impact You'll Make:

• Create a supportive and inclusive environment for the team to excel
• Continually evaluate the effectiveness of operational procedures and controls to maximize departmental productivity and minimize errors made by staff
• Provide coaching to direct reports by setting clear, fair, and consistent expectations
• Oversee a team overseas to prioritize orders for timely order submission, accuracy, resolution of fallout, and completion.
• Coordinate, manage and drive both customer and internal calls

#LI-TE1

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where ersity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified iniduals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for iniduals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Pay Scale Information :

The U.S. base salary range for this position is $90,000.00 - $135,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an inidual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion's Internal Job Title:

Manager I, Customer Support Operations

Company:

TransUnion LLC

Title: Health Unit Coordinator- Inpatient Rehab

locations

Duluth, MN

time type

Part time

job requisition id

R071642

Building Location:

Building D - Miller Dwan Medical Center - EH Duluth

Department:

2813340 INPATIENT REHAB - IRF

Job Description:

This position plans, organizes, and implements the non-nursing functions of assigned unit(s) to facilitate workflow, enhance unit productivity, and provide excellent customer service to patients, families, visitors and staff. Position promotes efficient unit function and indirect resident care. Performs clerical and reception duties; requisition supplies, equipment, and services as directed; assist with scheduling; may be assigned to observe telemetry monitor when indicated notifying patient’s caregiver of any changes; and other duties as assigned.

Education Qualifications:

Preferred candidates will have 1 year of experience or training in a hospital or clinic setting as a health unit coordinator, medical secretary, or medical receptionist.

This position has no educational requirement.

Licensure/Certification Qualifications:

• Employee Benefits at Essentia Health
• Health Coverage: Medical, dental, and vision insurance options to ensure employees' well-being.
• Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.
• Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.
• Work-Life Balance: Flexible scheduling, paid time off, and personal leave to help employees manage their professional and personal lives.
• Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

FTE:

0.6

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Varies

Shift End Time:

Varies

Weekends:

Every other

Holidays:

Yes

Call Obligation:

No

Union:

SMMC USWA (SMUMS)

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary.

Title: Marketing Excellence Manager - Aurora, IL

Location: Aurora United States

Job Description:

Position Summary

Reporting to the Snr Director of Marketing, this role will be responsible for development & execution of centralized omni-channel marketing strategies to drive local demand for 440+ retail clinics.

As an integral support to the Marketing Performance Snr Director this role will help drive tailored regional marketing plans utilizing analytics, sales team collaboration and local insights. Executing on multiple project deliverables across the department and helping to achieve marketing KPIs for growth and customer journey success.

Corporate Office: Aurora, IL - Hybrid Schedule with two remote days

Schedule: Monday-Friday, 8:30 AM - 5:00 PM

Travel Requirement: Frequent travel (approximately 20% or more)

Salary: $85,600 - $115,000 + 10% Annual Bonus

Your role at AudioNova:

• Provide field marketing support to key regional stakeholders; Regional Directors and Snr Regional Directors for the development and execution of local marketing strategies
• Responsible for managing and coordinating multiple marketing channels including Direct Mail, Newspaper, local material/ad creation & event support (including Lunch & Learns) ensuring a customized and 'Global' approach within the highest performing trading areas
• Collaborate with the centralized marketing team to co-ordinate and localize marketing strategies and resources to the regional level
• Coaching and mentoring of local center teams to achieve demand generation at a community level including the organization and co-ordination of community events
• Monitoring daily data analysis and reporting regional performance, including Return on Investment (ROI) appointment volume and Conversion
• In-depth understanding of clinic capacity with the goal of optimizing marketing spend in the most effective way
• Management of regional marketing budget to ensure optimum ROI and cost control (D-Clinic support)
• Customer Testimonials - Oversee initiative to collect and utilize testimonials captured
• Manage local market internal communications roll out

National Responsibilities (one specific to each role):

• Support and execution of Direct Mail strategy for all key customer segments - from creative direction to targeting and distribution tactics.
• Partnership management (AAA) and expansion.
• Patient retention programs - RAF / PM / Loyalty
• Local Materials (Portal)
• Invoicing and Budget Management

Job Qualifications

Education:

• Bachelor's Degree preferred

Certifications:

• Not applicable

Industry/Product Knowledge Required:

• Proven expertise in multiple marketing channels including Newspaper, Direct mail & Digital
• Extensive experience and skills in general Marketing and analytics
• Experience with internal communications & vendor management

Skills/Abilities:

• Proficient in excel and other reporting tools
• Excellent communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Problem solving and ability to work in a fast pace environment
• Self-directed, independent professional with the ability to manage multiple priorities
• Ability to interact within a team environment across all levels of management
• Keen attention to detail with a creative eye

Work Experience:

• 4-6 years' experience in Marketing focused role and responsibility
• Prefer working in a collaborative, cross-team capacity

Statement of Other Duties: This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

We love to work with great people and strongly believe that a erse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

AudioNova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of erse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of erse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Title: Associate, Client Service II - Remote

Location: United States

Job ID: 71046

Job Description:

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Associate, Client Services I to join our Client Services team. This role is Remote.

In this role, you'll make an impact in the following ways:

• Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
• Support clients in addressing moderately complex operational and technical issues and ensure requests are executed.
• Provide clients with information related to BNY products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed.
• Monitor client inquiries, resolve non-routine issues, escalate complex issues to the appropriate team member, and recommend process improvements.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Intermediate problem-solving skills, experience, and judgment to analyze information and deliver high-quality service to a specialized client base.
• People management experience may be applicable in some geographies, including providing guidance to less experienced team members.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here's a few of our recent awards:

America's Most Innovative Companies, Fortune, 2025

World's Most Admired Companies, Fortune 2025

"Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Iniduals with Disabilities/Protected Veterans.

The base salary for this position is expected to be between $52,000 and $59,000 per year at the commencement of employment. However, base salary if hired will be determined on an inidualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to inidual performance, change in geographic location, Company or inidual department/team performance, and market factors.

Title: Client Services Consultant II

Location: Bridgewater United States

Job Description:

The Team You Will Join

You will become a member of the MidAtlantic Customer Unit in National Accounts. The MidAtlantic Customer Unit is a erse team of every background working together to deliver world class customer service to our premiere National Account customers. This role, for a Client Service Consultant II, will deliver exceptional customer service, serve as a liaison between the clients and MetLife internal departments, resolve client inquires and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation, and customer service.

The Opportunity

The Client Service Consultant II is responsible for overall accountability for day-to-day support of a block of customers focusing on Dental, Vision, Voluntary Benefits, Life and Disability coverages and Leave Administration. You will have full life cycle duties from implementation, daily service, and having a critical part of ongoing customer facing presentations. You will join a erse and experienced team across the MidAtlantic Customer Unit, with this role located in Bridgewater, NJ. This is an exciting opportunity to join a team who focuses on our purpose to help clients and their employees show true employee care by having outstanding group benefit products backed by a worldwide organization and leader in the industry.

Success in this role requires a Client Service Consultant II who is responsible for committing to world class service, achieves the highest levels of organization, and who understands their daily contribution to the success of our premiere National Account model. You'll collaborate closely with our claims organization, underwriting, finance, sales, and other service professionals in an environment where every contribution is respected, and every perspective is heard.

How You'll Help Us Build a Confident Future (Key Responsibilities)

• Lead your National Account block of customers with excellence.
• Create dynamic relationships and moving presentations.
• Oversee the customer experience as the single point of contact for MetLife.
• Manage all day-to-day responsibilities.
• Develop strong customer relationships, and even stronger internal relationships.
• Coordinate yearly stewardships, customer visits, and project manage complex solutions.

What You Need to Succeed (Required Qualifications)

• High School Diploma
• Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)
• 5+ Years of client experience
• Highest levels of organization
• Heart for Service, Tenacity, Personable, Ownership Mindset

What Can Give You an Edge (Preferred Skills)

• Bachelor's degree
• 3+ Years of group benefits experience
• Strong Customer Satisfaction Focus
• Growth Mindset

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to inidual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

Title: Travel Consultant: Expressions of Interest - FCM - South Bank, QLD

Job no: 529045

Job Description:

Calling All Experienced Retail or Corporate Travel Consultants!

We're looking for a multi-skilled travel specialist to join our team as a Travel Consultant, where the challenging world of corporate and academic travel management will be sure to take your career to new heights. 

At FCM, we provide highly inidualized travel services for busy travellers.  We are one of the world’s leading corporate travel and expense management consultancies.  

About the Opportunity: FCM Travel Consultant

 As one of our team, you'll be working with large market corporations, using your expertise in fares and complex itineraries to make professional and accurate business international and academic travel arrangements including air, car, hotel, and ground transportation reservations using Sabre GDS.

Our ideal candidate will have a minimum of 2 years corporate or leisure travel consulting experience along with buckets of ambition and an insatiable appetite for sales and delivery of impeccable service. Additionally, you will:

• Assist in making professional and accurate business travel arrangements for corporate accounts including air, car, hotel, and ground transportation reservations.
• Follow company procedures, account guidelines and customer service standards in the area of making travel arrangements, ticketing, Phase IVs, ticket exchanges/changes, CRS/GDS productivity.
• Communication and relationship management with internal and external stakeholders
• Work as a team member and assist other agents as needed in completing all functions related to servicing the client.
• Deliver on travel and requests within designated SLAs

All About You:

• A high level of attention to detail
• 2+ years experience as a Travel Consultant or Travel Manager
• High level of GDS proficiency, with a preference for Sabre
• Excellent communication, listening and presentation skills
• Demonstrated ability to work within a multidisciplinary team
• Ability to develop and grow strong relationships
• Great business acumen

What You'll Enjoy:

 1st Year OTE $85,000+ pa plus super, comprising $55,000 base + uncapped monthly incentives + super

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

Development: Inidualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025, Bangkok in 2026)  

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Title: Talent Acquisition Scheduler

Location: Boise United States

Job ID: 13070

Description

Imagine doing what you love—helping people grow their careers, their lives, and their businesses—in an open, collaborative environment where you are both challenged and supported to grow your own career. TSP is a place where you can find your own spot, build strong relationships, and do great work.

Taylor Strategy Partners has had a history of excellence in the people business for half a century. We are proud to be a leader in talent acquisition for the healthcare and life science industries because people come first. The power of personal is more than just our tagline—it is living our values—be in tune, get it done, be a leader, and love what you do, to create strong relationships within our own four walls and for our clients.

We are currently looking for an experienced Talent Acquisition Scheduler to join our Recruiting team.

Responsibilities

• Support recruitment activities via candidate interview scheduling through a multi-step process (virtual & live interviews); & coordinate/communicate with hiring managers, other hiring leaders, recruiters and candidates to support scheduling
• Support recruiters with job postings, requisition management and other administrative tasks
• Support onboarding process as needed with offer letters, background check initiation, drug screen, etc.
• Work within respective HR and TA technologies (ATS, Background check, etc.)
• Participate in HM check in calls with recruiters if possible to understand recruitment updates
• This is a Remote, Full-Time position

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

Minimum Qualifications

• Bachelor’s degree
• 1+ years of professional experience
• The drive for self-development, the ability to collaborate, and an action-oriented work ethic.
• Must be able to work 8AM to 5 PM PST
• Exceptional organizational and communication skills
• Ability to manage multiple tasks and address issues with a sense of urgency, handle sensitive situations and confidential materials with tact, and challenge conventional practices by introducing new ideas and process improvements
• Computer proficiency in MS Office
• Ability to interact and communicate effectively with all levels in and outside the organization and demonstrate a strong customer service mindset

Preferred Qualifications:

• 1+ years of professional experience in an HR or staffing organization
• Exercises judgment and independently determines appropriate action within defined HR policies and procedures

At Syneos Health, we are dedicated to building a erse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The ersification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

Work  Here  Matters  Everywhere  | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.

Title: {"title":"Senior Product Marketing Manager"}

Location: New York United States

Product Marketing

 Hybrid

Job Description:

Botify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more.

Botify’s technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms.

Trusted by 500+ leading brands including Macy’s, Levi’s, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world.

Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!

Role Overview

The Product Marketing Lead will serve as a driver of Botify’s cross-functional go-to-market strategy and the strategic leader for our Activation solution suite. This role is accountable for shaping how Botify brings products to market, how we equip the field, and how we articulate the value of Activation—turning SEO and AI insights into real-world execution, automation, and measurable business outcomes.

As a lead-level PMM, you will set the standard for GTM excellence, ensuring launches are coordinated, messaging is consistent, and customer-facing teams are prepared to sell and support our products with confidence. You will partner deeply with Product, Engineering, Sales, CS, and Growth to deliver unified execution and strong, measurable impact.

Your responsibilities:

Cross-functional GTM Strategy & Execution

• Work with PMM leader to drive GTM strategy for company-wide priorities, setting process, best practices and scale for our GTM engine. 

• Establish and operationalize cross-functional launch frameworks, readiness processes, and communication plans.

• Ensure alignment across Product, GTM, Marketing, and CS, acting as the connective tissue that drives clarity, speed, and accountability.

Solution Leadership: Activation Suite

• Lead the end-to-end product marketing function for Activation—positioning, messaging, narrative development, launch planning, and adoption motions.

  Articulate the value of Activation clearly and compellingly, emphasizing speed-to-action, automation, governance, scalability, and ROI.

• Drive customer and market understanding of Activation as a core differentiator within the Botify platform.

Messaging & Positionning

• Own the creation and evolution of differentiated, outcome-led messaging for Activation and GTM initiatives.

• Translate technical capabilities into executive-ready value propositions that resonate with enterprise SEO, digital, and engineering stakeholders.

• Ensure message consistency across the platform, story, sales materials, website, and campaigns.

Sales & Customer Enablement Leadership

• Build and scale world-class enablement programs, including pitch materials, demo frameworks, ROI stories, case studies, objection handling, and competitive insights for the assigned suite.

• Train Sales and CS teams to confidently sell business outcomes, not features, while supporting strategic deals as a product and market expert for Activation Suite

• Establish enablement best practices and ensure high adoption of materials across global teams.

Adoption, Expansion & Visible Value

• Partner with Product and CS to drive Activation adoption, usage depth, and expansion across accounts.

• Define success metrics and report on impact aligned to: changes deployed, time-to-fix improvements, organic/AI visibility lift, and ROI outcomes.

• Develop customer proof points that demonstrate long-term performance and show how Botify drives measurable value.

Requirements:

• Experience in a lead-level or senior PMM role, owning GTM strategy and solution-level responsibility.

• Proven success driving cross-functional GTM initiatives in a fast-paced, technical SaaS environment.

• Exceptional ability to simplify complex technical concepts into compelling, outcome-led narratives.

• Strong leadership presence with the ability to influence across teams and levels.

• Excellence in storytelling, writing, deck-building, and live enablement/presentation.

• Demonstrated ability to drive adoption, launch success, and measurable business impact.

Salary:

Base Salary: $150,000 - $170,000 + bonus

What we offer:

• Unlimited Time Off

• 11 company holidays

• 16 weeks of parental leave

• Summer Fridays

• ClassPass Subscription

• Team building events and initiatives

• Flexible work policy

• Commuter benefits

• 401k

• Health and Wellness perks

We are proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Department

Product Marketing

Role

Product Marketing

Locations

New York

Remote status

Hybrid

Employment type

Full-time

Title: Talent Acquisition Associate

Job Description:

locations

Chicago Office

time type

Full time

job requisition id

REQ-000336

Job Description

Summary:

The John D. and Catherine T. MacArthur Foundation is one of the nation's largest independent foundations. The Foundation supports creative people, effective institutions, and influential networks building a more just, verdant, and peaceful world.

The John D. and Catherine T. MacArthur Foundation supports creative people, effective institutions, and influential networks building a more just, verdant, and peaceful world. MacArthur invests in solving some of the world’s most pressing social challenges, including advancing global climate solutions, promoting local justice reform in the U.S., revitalizing local news, expanding who creates, uses, and benefits from artificial intelligence, and strengthening the well-being of Native communities. In addition to the MacArthur Fellows Program and the global 100&Change competition, the Foundation continues its historic commitments to the role of journalism in a responsive democracy as well as the vitality of our headquarters city, Chicago. The Foundation also maintains offices in Nigeria and India.

The People and Culture team is responsible for the Foundation's strategic efforts to design, implement and manage innovative human resources practices and initiatives that attract, develop, engage, support and retain an energized, high-performing, erse staff in a culture of continuous learning and improvement.

The Talent Acquisition Associate contributes to the recruiting function at the Foundation, including leading the search process for exempt and non-exempt level searches at the Manager level and below. This person will be privy to confidential information, including employee personal information, and must maintain the confidence of such information at all times. The Talent Acquisition Associate understands all aspects of People and Culture operations and can lead and/or work effectively on a wide variety of projects.

Essential Duties and Responsibilities:

• Facilitate the full life cycle recruitment process for positions at the Manager level and below: posting, sourcing, screening qualifying candidates, coordinating and managing interviews, maintaining consistent communication with candidates and hiring managers, and provide relevant reporting on all searches (open/filled positions, demographics, etc.)

• Support with the coordination of the Summer Intern Program including sourcing and interviewing candidates  

• Maintain accurate applicant data within our Workday Applicant Tracking System (ATS)

• Build trusting partnerships with hiring managers by providing a high-quality service through learning their function, developing sourcing strategies, collaboration, being a thought partner, and providing strategic recruitment related subject matter expertise

• Build networks to identify qualified passive candidates and to develop/maintain talent pipeline for future staffing needs

• Create and maintain a positive candidate experience by treating each candidate with dignity and respect, providing consistent follow up and follow through, and ensuring timely communication regarding their candidacy throughout the recruitment process

• Attend internal and external Foundation events to aide in the telling of the Foundation’s story, our work/impact, culture, and employee experience to candidates

• Develop and maintain collaborative partnerships with external search partners as well as college and university career services representatives  

• Assist with coordinating special events for People and Culture and the Foundation

• Create ad hoc reports as requested

Other Duties and Responsibilities:

• Maintain knowledge of all Foundation policies and procedures; stay informed and up-to-date on the activities and achievements of the Foundation; and be interested in and enthusiastic about the Foundation’s work

• Suggest and engage in professional development opportunities (workshops, seminars, certifications, degrees, courses, conferences, webinars, and online sessions)

• Perform other duties as assigned

Qualifications:

• A bachelor’s degree with at least 5 years of full cycle recruitment experience

• Experience and expertise in recruiting for mission-based organizations a plus

• Experience conducting passive sourcing on LinkedIn or other comparable resume databases and social media platforms highly desirable

• Ability to work effectively with all levels of the organization and in a erse work group

• Excellent interpersonal and organizational skills with proven written communication skills

• A self-starter, with proven problem-solving skills, able to work on multiple tasks, set priorities, and meet deadlines

• Proficient with MS Office Suite (Word, Excel and PowerPoint)

• Strong customer service skills

• HRIS and ATS experience; working knowledge of Workday is a plus

• Must maintain discretion and confidentiality

• A strong drive for results and success, conveys a sense of urgency, and ensures that solutions have been reached

• Respond quickly and accurately to internal and external requests for information

The position is hybrid and based in Chicago, Illinois.

Annual salary for this role will start at $98,800. We offer a generous total compensation package that emphasizes both base salary and a comprehensive benefits package to support your life, health, and well-being.

Physical Requirements and Work Environment

The work environment is an office setting.  Intermittent physical activities will include bending, reaching, sitting, and moving around the office during working hours.  Requests for reasonable accommodations will be considered to enable a person with disabilities to perform the job.  Reasonable accommodations are also available during the interview process.

Title: Enrollment Coach

Locations: Texas, Arizona, or Nevada.

Job type: Remote 

Job Description:

Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position. 

The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.

Responsible for supporting prospective students through their initial inquiry, application, and admission phase. This position utilizes a consultative sales approach to understand the prospective student’s needs, determine whether the University will meet their educational goals, and if appropriate, make a compelling recommendation for them to attend the University. This inidual helps to facilitate the enrollment process by making frequent phone contacts with the prospective student, by connecting the prospective student with relevant campus personnel (e.g. Academic Advisors and One-Stop Specialists), and by overcoming prospective student objections when appropriate.

Receive supervision from the Enrollment Services Manager.

• Supervision — indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION DUTIES AND RESPONSIBILITIES:  

ESSENTIAL FUNCTIONS: 

• Responsible for converting prospective students from point of inquiry through registration/matriculation and onto a University student. Must be comfortable with having your phone activity and overall performance measured. Utilize consultative sales processes to support students and overcome objections.
• Serve as the primary point of contact for prospective students and help them navigate through the enrollment process while maintaining a high level of customer service throughout all interactions.
• Communicate the University’s unique value proposition in a compelling and personalized fashion to all prospective students.
• Advise the prospective student on suitable programs in accordance with their goals and experience.  Effectively communicate program requirements to prospective students.
• Create and maintain an accurate roster of prospective students in the CRM to assist with outreach record management. Provide regular feedback to the Enrollment team regarding issues, questions, and barriers students face.
• Work in collaboration as part of the team responsible for recruiting and enrolling students.
• Perform other duties, as assigned.

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• Bachelor’s degree, or equivalent combination of education and experience.
• 1 to 3 years of experience related to admissions, coaching, customer experience, or sales.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional interpersonal skills, which can work effectively with a erse group of constituencies
• Experience maintaining accurate records in a CRM and/or other student databases
• Ability to work autonomously with a high level of initiative in order to achieve enrollment results.  Good time management and prioritization skills
• Comfortable being measured on enrollment targets and performance metrics
• Ability to work effectively as a member of a team
• Flexibility – the ability to thrive in a dynamic, growing, and evolving organization
• Good communication, both written and verbal
• Working knowledge of consultative sales
• Student-focused
• Personalized service/attention, responsive
• Empowering
• Coachable; accepts and implements feedback; can accept other viewpoints
• High integrity
• Able to clearly articulate or present their point-of-view
• Self-disciplined; focused; solution-oriented
• Ability to plan, prioritize and organize effectively
• Optimistic, positive, resilient

Machines, Tools, Equipment, Electronic Devices and Software:  Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook.

Contact with Students:  Frequent

Contact with Faculty and/or Staff:   Occasional

Contact with Community and Vendors: Occasional

This position is a remote position located in the United States. 

Remote work from any of the following states:  Texas, Arizona, or Nevada.

Unless otherwise indicated, work hours are based on Pacific Time (PST). Employees must be available for collaboration during core hours from 10am to 3pm (PST).

Please note: UMass Global does not sponsor work visas for this position. Applicants must be legally authorized to work in the United States without employer sponsorship, both now and in the future.

The hiring range for this position is $23.00 - $25.90 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

SPECIAL REQUIREMENTS:

Position may be required to work flexible hours particularly given the need to support students’ or stakeholders’ extended hours of operation and may require occasional weekend and/or evening work.  Applicants for this position are subject to a background check and a criminal history review.

At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:

• Health: Medical, dental, and vision coverage with spending account options.

• Work-Life Balance: Flexible schedules, 1/2 day Fridays (biweekly), remote options, generous time off, and a paid winter break.

• Financial Security: Life, disability, and supplemental insurance, legal and identity protection, and student debt support.

• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to a 6% match for a 9% total employer contribution!

• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.

• Wellness: Counseling services, Calm app access, and year-round wellness programs.