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Senior Design Systems Engineer (Remote – US)

Remote 

Product Product Enterprise

Full Time

DISQO is changing the way that the world’s largest brands, agencies and media companies get to know their customers. DISQO is the customer experience (CX) intelligence platform for understanding every customer experience. Businesses trust DISQO to power better decisions for every customer, touchpoint, and outcome. DISQO’s insights, agile testing and advertising measurement products are powered by millions of consumers on the industry’s largest opt-in consumer data platform.

We are looking to add a UI Design Systems Engineer to our team. The UI Design Systems Engineer will architect and build DISQO’s design system. Here at DISQO we are quickly scaling our products and teams and are in need of a robust and flexible design system. If you are passionate about building beautiful, easy to use, and accessible products we’d love to talk to you.

What you will do:

• Work with a Design System and DISQO engineering teams to build and maintain a flexible and scalable component library with cohesive documentation for all engineering teams at DISQO.
• Develop UI components using a variety of technologies including React and Web Components.
• Collaborate with the other members of scrum teams in product, tech, and design to ensure the component library meets their needs.
• Communicate change management with transparency and clarity to foster meaningful collaboration, awareness, and adoption of the design system.
• Evangelize the value of a design system for developers and product managers through great documentation and standardization of design system components.
• Create a culture of shipping regular, consistent, and incremental updates to the design system across design and development.
• Incorporate platform specific heuristics to keep our design system up-to-date with the latest standards and best practices.
• Build a process to capture, prioritize, and manage feedback requests to improve or add new capabilities to the design system.
• Participate in all cycles of software design and development
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and test automatization

What you’ll bring to the role:

• 4+ years of modern JavaScript programming
• 2+ years of Data Visualization/Charting experience
• 1+ years of UI design system development
• Experience with React or another modern popular JavaScript Framework
• Experience with source control management (Git/GitHub/GitLab)
• Experience with ES6+
• Experience with writing tests (E2E, Integration, Unit)
• Experience with Typescript
• Experience with LESS/SASS/CSS
• Experience utilizing REST APIs
• Comfortable with building UIs from Figma mockups
• Solid knowledge of the Design Patterns
• Fluent in English reading/writing/speaking
• Detail-oriented personality and a self-starter.
• Familiar with WCAG and/or Section 508
• Familiar with semantic HTML + WAI-ARIA
• Comfortable using a screen reader
• Can explain accessibility concepts
• Can identify accessibility issues in code and/or mockups

#LI-FP1

#LI-Remote

Perks & Benefits:

100% covered Medical/Dental/Vision for employee, 80% for dependents

Equity

Generous PTO policy

Flexible workplace policy

Team Offsites

Life Insurance

FSA

Paid Maternity/Paternity leave

Disability Insurance

Travel Assistance Program

24/7 Counseling Services offered to Employees

Access to personal and professional growth tools – Calm App & LinkedIn Learning

Note: The benefits noted above are for full time US based employees only.

DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower iniduals from erse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

*Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.

Title: Senior Network Strategy Manager (Remote based anywhere in US)

Location: Remote United States of America

Job Description:

You Are

A Results-driven Contributor who can successfully combine strong Supply Chain/Transportation industry experience (domestic and cross-border) and extensive training in mathematical modeling and data analytics to solve complex problems in Operations. You are a Loyal inidual who will help develop the network strategy for Pitney Bowes Global Ecommerce and oversee the subsequent implementation of its key components.

You Will

• Understand the broader Pitney Bowes company strategy, translate it into requirements for the Global Ecommerce ision, and develop short/mid/long-term roadmaps to align with company objectives
• Create mathematical models (e.g., optimization, simulation, forecasting) to improve package flow and associated cycle time and cost metrics.
• Assemble data from various sources into formats appropriate for the specific operations and financial analysis and conduct relevant analysis to solve problem related to network design and optimization.
• Develop as-is and to-be network models that can identify opportunities for efficiency gains.
• Utilize statistical modeling techniques and database analysis to define and monitor measures that will align performance with business objectives.
• Assist with the preparation of the Cost of Service forecast for annual operating budget and strategic plans, as well as sensitive analyses to quantify opportunities and risks (what-if scenarios).

Qualifications

As a Senior Network Strategy Manager, you have:

• Master’s degree in Supply Chain/Logistics/Industrial Engineering/Operations Research or related field
• Extensive knowledge of ecommerce industry, with particular emphasis on supply chain and operations, both domestic and cross-border
• 3-5 years of experience with demonstrated Mathematical Modeling/Optimization/Network Design or related work and experience with Network Optimization and Simulation tools (such as Gurobi, Excel Solver, AnyLogic, ARENA, )
• Technical expertise regarding data models, database design development, data mining and segmentation techniques and programming (such as R, Python) and strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with database (such as SQL) and business analytics tools (such as Tableau or PowerBI)
• Strong problem solving and analytical skills including statistical concepts (such as Six Sigma or Lean principles)

Preferred

• Experience with Postal/zone skipping industry a plus

Title: Senior Systems Engineer – Identity

Location: United States

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Identity Engineering team is looking for a SaaS/Identity Engineer with expertise in Enterprise SaaS administration and DevOps automation, including developing tools to manage and automate both user provisioning/deprovisioning, identity access workflows and DevOps toolchain improvements. The ownership environment is a variety of SaaS and on-premise based applications used by Airbnb corporate employees around the globe; this includes SaaS based SAML SSO and 2FA solutions (IaaS, MFA, SaaS).

Experience level

• BS in Computer Science or relevant work experience.
• Senior level industry experience in DevOps and Identity and Access Management (IAM).

Skills

• Hands on and in depth experience with the administration of enterprise SaaS solutions such as Google Workspace, Box, Workday, Zoom, Slack, including command line and Synchronization tools (such as GCDS).
• Experience designing and configuring SAML SSO and other Identity Access Management related tools and systems.
• Expert in one or more languages such as Golang, Python, or Ruby.
• Expert in DevOps toolchains (containers / orchestration, configuration management or declarative state tools).
• Thorough familiarity with writing to API interfaces for SaaS applications (SOAP/REST) for user provisioning and automation purposes.
• Standards and Protocols: LDAP, RADIUS, HTTP(S), SFTP, SSH, SOAP, XML RPC, REST, JSON, YAML, SAML, SCIM.

Core Competencies

• Administer, optimize and operate Airbnb’s Google Workspace, Box, IDP, and other large scale SaaS tools.
• Manage and support user provisioning and automation systems as well as assist with the day to day high level Administration of various SaaS applications and tools.
• Responsible for requirements gathering, architecting and designing, vetting, building, developing and managing complex automations and/or interactions between existing solutions.
• Establish trust and strong relationships with senior leaders, operations managers, and professional staff across other organizational units as it pertains to SaaS automation and provisioning.
• Create accurate and clear technical documentation; develop support processes and procedures; integration templates; operational training and support hand-off to peers.
• Excellent analytical and problem-solving with an ability to decipher highly technical data.
• Excellent decision triage with emphasis on detail and follow-up.
• Comfortable working on operational tasks, and interacting with non-technical users.

Bonus Skills

• Experience working with Commercial IAM/Role Management solutions.
• Familiarity with undergoing financial audit and compliance processes and workflows.
• Have worked as the primary/super-admin for various SaaS systems including managing complex sharing/permissions schemes.
• Experience with GraphQL.
• Demonstrated system or application level security patch framework design.

This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

The starting base pay for this role is between $144,000 and $194,000. The actual base pay is dependent upon many factors, such as: education, experience, and skills. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits

Title: Security Engineer (Cloud Infrastructure) – Distributed US, Canada

Location: Remote US and Canada

Databases are the beating heart of every business in the world.

Cockroach Labs is the team behind CockroachDB, an open source, distributed SQL database. In addition to the open source version of the DB we are proud to offer our self-service, fully managed cloud offerings of CockroachDB with Dedicated and Serverless options. We aim to build infrastructure that keeps pace with the world, so developers can focus on what matters most: building the best products. Join us on our mission to enable every developer to build world-changing applications.

About the Role

Cockroach Labs is looking for passionate iniduals to support our cloud security efforts. This is a hands-on role where you’ll be working with different teams across the company on a variety of technical projects related to the security of our infrastructure and cloud solution. We are looking for creative iniduals, capable of combining software and systems engineering to design, develop, and automate fault-tolerant security solutions. A successful candidate will combine the technical know-how with an empathetic and compassionate approach to engaging with the product and engineering teams across Cockroach Labs.

In this role, you’ll join a small but growing platform infrastructure security team, using your experience and skills to significantly influence the culture and practices for security engineering at Cockroach Labs.

You Will

• Plan and lead security projects that impact and interact with a number of teams across the company.
• Bring subject matter expertise to the team to help develop the breadth and depth of the security engineering team at Cockroach Labs
• Act as a subject matter expert on security best practices.
• Evangelize security practices within engineering teams.
• Support the ongoing process to mature the Cockroach Labs security posture, tooling, process, and overall capabilities, focusing on highly scalable and resilient security systems.
• Provide expertise in the field of cloud security in relation to AWS, GCP, and Azure cloud domains.
• Participate in on-call rotation for security engineering incident response process.
• Support Cockroach Labs engineering infrastructure security through:
  • CI/CD pipeline design support and code review.
  • Application integration security reviews for production systems and interfaces.

You Have

The qualifications below are ideal, but not all required. We strongly encourage candidates who do not have all the qualifications listed below to apply.

• Previous experience (5+ years) in security engineering, application security, systems engineering, or site reliability engineering (SRE).
• 3+ years of experience in a software development role OR in a production operations role.
• Hands-on experience with AWS, Azure, or GCP, ideally with a focus on securing public cloud environments.
• Knowledge of Kubernetes, HashiCorp suite of tools, or alternate cloud or CI/CD platform tooling.
• A solid understanding of networking concepts and cloud security best practices.
• Knowledge of application security and common application security vulnerabilities such as OWASP Top 10.
• Experience with information security related compliance frameworks (PCI, SOC, FedRamp, ISO, GDPR, etc.).
• The desire and capability to take a structured approach to solving large scale, complex problems.
• The ability to take a caring and empathetic approach to relationship building and problem solving.
• Threat modeling or system analysis thinking experience as a bonus.

The Expectations

In your first 30 days, you will become an integrated member of our engineering team. You’ll become familiar with our production systems, software development workflow, and application architecture for CockroachDB and CockroachCloud. We believe that it’s essential for you to take this first month to become familiar with our technology and our company.

In your second month, you’ll focus on gaining familiarity with our security challenges, focusing on security challenges in our dev tools and dev pipeline. You’ll contribute to our engineering team security culture by preparing a security-focused presentation to the engineering team.

In your third month, you’ll become a point person for a major security feature, providing code reviews for one or more significant CockroachDB features under development that have a security impact.

The Team

In addition to your reporting director, you will get to work closely with the senior leadership.

Reporting to Mike Geehan – Director of Engineering

Mike Geehan is responsible for the safety and security of CockroachDB Cloud and surrounding infrastructure. Mike joined Cockroach Labs from a DC based start-up, and prior to that spent time in larger tech companies in a wide range of roles. Mike is focused on team development. Enabling and growing his team is paramount to the success of the team, and hence the business as a whole. Mike is based in Houston, Texas, and outside of work is focused on his family, his bikes, and in getting a cycling related non-profit organization off the ground.

Isaac Wong – VP of Engineering

Isaac is responsible for the health of the engineering organization at Cockroach Labs. He partners closely with teams to ensure we have a balanced culture that promotes quality and innovation in pursuit of our goals. Before joining Cockroach Labs Isaac was in life sciences for 16 years with Medidata Solutions where he had a front row seat on the exciting ride from a 30 person startup to more than 2000 people worldwide. But the lure of distributed, resilient, and consistent SQL databases, along with the amazing technology and culture at Cockroach Labs proved too much. When not working he likes to draw, play the piano, and search NYC for cannoli’s with his wife and kids.

Our Benefits

• Competitive health insurance coverage (for you and your dependents!)
• Paid parental leave (with baby bucks)
• Flex Fridays
• Flexible time off & flexible hours
• Education reimbursement
• Relocation support or home office support if you’re remote

Title: Enterprise Security Engineer

Location: Remote, USA

What makes ThoughtSpot a great place to work?

To make our dent in the universe, we seek employees with unique identities, backgrounds, and perspectives that want to build an inclusive, respectful company culture and truly challenge the status quo. We are very deliberate about building a culture focused on selfless-excellence, continuous learning and improvement (2% done) achieved through ersity (balance-for-the-better) and inclusion.

What you will be doing

• Evaluate, design, and implement strategic security solutions to address information security risks and increase company security posture
• Provide analysis and recommendations for the continuous improvement of security
• Consult and advise on security architecture, authentication, configurations, policies, and processes.
• Provide subject matter expertise on enterprise information security and cloud security technologies with a focus on building cross-functional partnerships.
• Support penetration testing and vulnerability management efforts and assist with driving issues to closure
• Serve as technical and/or project management leadership for large, complex projects using cross-functional teams.

What you bring:

• Technical knowledge of security engineering, cloud security, network security, authentication, and/or vulnerability management.
• In-depth experience in complex computing environments, with advanced knowledge in security technologies and services
• Experience with cloud architectures (SaaS, PaaS, IaaS) and approaches to address their unique security considerations.
• Expertise in the hardening and securing of endpoints, servers, and other infrastructure systems.
• Understanding of defensive infrastructure automation, advanced threat detection, and attack prevention.
• An analytical mind for problem-solving, abstract thought, and offensive security tactics.
• Strong interpersonal skills (written and oral communication)
• Ability to articulate complex issues to executives and customers
• CISSP, CCSP, or GIAC certifications are a plus.

#LI-JK1

#LI-Remote

ThoughtSpot for All

Building a erse and inclusive team isn’t just the right thing to do for our people, it’s the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the erse communities that iniduals cultivate to empower every Spotter to bring their whole authentic self to work.

We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

To all recruitment agencies: ThoughtSpot does not accept agency resumes. Please do not forward resumes to our jobs alias, ThoughtSpot employees, or any other organization location. ThoughtSpot nor its employees are not responsible for any fees related to unsolicited resumes.

About ThoughtSpot

ThoughtSpot is the Modern Analytics Cloud company. Our mission is to create a more fact-driven world with the easiest to use analytics platform. With ThoughtSpot, anyone can leverage natural language search and AI to find data insights and tap into the most cutting edge innovations the cloud data ecosystem has to offer. Companies can now put the power of their modern data stack in the hands of every employee, extend the value of their data to partners and customers, and automate entire business processes. ThoughtSpot’s web and mobile applications improve decision-making for every employee. With ThoughtSpot’s developer-friendly platform, customers can also embed consumer-grade analytics into their SaaS offerings or build entirely new interactive data apps that engage users and keep them coming back for more. Organizations like Walmart, BT, Daimler, Medtronic, Hulu, Royal Bank of Canada, Nasdaq, OpenTable, Workato, and Nationwide Building Society rely on ThoughtSpot to transform how their employees and customers take advantage of data.

Data Science Manager

at Code for America

San Francisco, CA or Remote (in the U.S.)

Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.

Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on ersity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.

About the Role:

Most of the team’s work is about understanding what problems exist in government services, how big those problems are, and how we can address them. We do a lot of descriptive data analysis using case, survey, and event data to identify and size problems. We collaborate with qualitative researchers and designers to identify potential improvements that help more people get through each step in the process. Finally, we love running experiments to evaluate those potential improvements, whether small a/b tests in Optimizely, more extensive changes in website flows and logic, or variations in text and email messages to help people get or keep benefits.

We’re committed to sharing what we learn from our research so that government agencies and others in the civic tech ecosystem can benefit from what we’ve learned. We document research thoroughly and have a knowledge manager on staff to help us synthesize findings and reflect on what we’ve learned and what questions we ought to pursue next. We disseminate findings through our blog, white papers, and in journals when we’re collaborating with academic partners.

The team has nearly a dozen members and backgrounds range from social science to human computer interaction, statistics, and public policy. Team members regularly support each other on analyses, interpreting results, storytelling, etc. We lean heavily toward quantitative research with only occasional use of ML. We’re growing and have flexibility with how we allocate staff to managers: depending on how much experience you have with government work, you may want to initially split your time as a manager and an inidual contributor.

About You:

• Excited to invest in and help develop people. You enjoy coaching, whether that’s giving feedback on a write-up, pairing on analyses, or talking through how to answer a question.
• An excellent listener. You get to know people’s strengths, preferences, goals, and what challenges they’re facing day to day in their work. You elevate what you are hearing and think resourcefully about how to support your team.
• A clear communicator, both in writing and speaking. If needed, you can help team members improve their ability to communicate findings to different audiences.
• A thought partner: Enjoys getting to better ideas through discussion, is able to think clearly and systematically and is able to convey that thinking.
• Pragmatic: you encourage resourcefulness, “good enough” for the goals and task at hand, and staying focused on real-world impact.
• A thoughtful empiricist: you make decisions with data and advocate for decisions to be made with data, but you think hard about limitations of the data and can educate others on how to spot those limitations.
• 10+ years of experience, with some experience as a manager
• Depth in one of: social science, policy, statistics, machine learning
• Expert fluency with Python or R
• Extensive experience with data wrangling and data management
• Solid understanding of a wide range of statistical concepts and methods

Bonus Points If You/Have:

• Personal experience with the justice system, social safety net, workforce training, or other mission-relevant government services.
• Work experience in or with government agencies

What you’ll get:

• Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
• 401k plan with matching funds
• A collaborative, hardworking and fun environment
• Leadership and teammates who value Equity, Inclusion, and Diversity
• Professional development includes bi annual 360 review process and $1000 annual budget
• A manager and org-wide structure that supports and enables professional development
• Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to ersity, equity, and inclusion. We are happy to extend this transparency during the recruitment process. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. The targets for this role are dependent on the market/geographic location. The targets for this role range from $134k – $158k.

Equal Employment Opportunity

Code for America values a erse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Title: Data Scientist, Machine Learning (Ads Targeting)

Location: Remote – United States

Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can e into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit redditinc.com.

Location: Remote-Friendly

Reddit is continuing to grow our teams with the best talent. This role is completely remote friendly and will continue to be after the pandemic.

We are looking for a Machine Learning Data Scientist to work within the Ads Targeting team. You will work closely with engineers and product managers to 1) develop algorithms and toolings to empower various ML focused Targeting products, 2) shape the product roadmap and strategy.

Responsibilities:

• Build machine learning models to improve ML focussed Ads Targeting products such as User Lookalike Models, Keyword Targeting, User Interest Matching.
• You will design metrics and mechanisms to understand and evaluate the performance of various Targeting products.
• Be involved in all phases of modeling such as ideation, offline modeling, online implementation, experimentation, deploy and post-launch monitoring/measurements.
• Serve as a thought-partner for product managers, engineering managers in shaping the Targeting roadmap and strategy by identifying opportunities through deep-e analyses and/or modeling.
• This role will have a lot of overlap with other Machine Learning Engineer roles, but will differ in a couple of areas. First is that you will work mainly on offline modeling and rely on engineers to productionize your models. Secondly, you will have a keen interest in the collection and quality of underlying data (experiment design and analysis, data deep e), along with working on ETLs and data aggregations needed for training, testing and productionizing models.

Required Qualifications:

• Experience in machine learning applications of natural language processing, recommendation system, large scale unsupervised learning.
• Bachelor’s degree or above in Mathematics, Statistics, Machine Learning, Computer Science, Economics, or other quantitative fields
• Master’s or PhD degree is preferred but not required
• Strong analytical and communication skills
• Strong skills in SQL and programming (Python or R)
• Understanding of experimentation and causal inference analyses
• Experience in online advertising is preferred but not required

Benefits:

• Annual Personal & Professional development funds
• 401k matching plan
• Flexible PTO
• Paid holidays + Wellness days
• Remote friendly

Reddit is committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Senior IT Auditor (Remote/Hybrid)

New York, Columbus, OH, Remote

WHO ARE WE?

The Business Controls and Audit Team sniffs out everything that “could” go wrong at BARK so our pups don’t have to! We’ve spent years training our noses and are always on the hunt for risks to our operations and/or financials. Our favorite toys are SOX and US GAAP and luckily they let us play with these daily. We’re known around these parts as the high-energy pack that chases risk to the end of the yard until we’ve dug up the right toys, I mean tools, to address them.

WHO WE’RE SNIFFIN’ FOR:

Are you a highly motivated, independent, self-starter with a sharp eye for detail? Then come join the growing team at BARK as a Senior Information Technology (IT) Auditor. The ideal candidate has proven experience in testing and evaluating Information Technology General Computing (ITGC) controls and performing and/or leading operational audits over financial and operational systems and processes.

KEY DUTIES:

• Design & test operating effectiveness testing of key SOX ITGCs
• Communicate findings to various business leaders (including external auditors)
• Participate in the annual ERM Assessment
• Perform and/or lead financial, operational, SOX and/or other compliance audits
• Identify systems, business, and process improvement opportunities
• Assist in special projects and investigations

EXPERIENCE:

• 3+ years IT, or a combination of, audit experience
• Public accounting or consulting experience is preferred, but not required
• System implementation experience is a plus
• A strong understanding of financial, operational, and ITGC risks
• E-commerce/consumer product experience highly preferred

SKILLS & QUALIFICATIONS:

• Bachelor’s Degree in Computer Science, Management Information Systems, or a related field
• CISA, CISSP, CISM, and/or CPA Certification
• Strong understanding of audit planning techniques and methods used to review and evaluate information systems, APIs, and data
• Strong analytical skills with the ability to identify issues and connect the dots across multiple areas
• Excellent communication skills with the ability to engage confidently and assuredly with stakeholders across the organization.

This position is a full-time position. It is located on-site in any of our BARK offices as well as open to remote. We offer health insurance for both you and your pup, 401k, wonderful team lunches, cold brew on tap, and a dog to pet anytime you wish.

ABOUT BARK

Here at BARK, we love dogs and their people. We’re looking to make all dogs happy throughout the entire world (we’re not kidding). Think Disney for dogs — we make magic for dogs and their people through our products, events, and experiences.

Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats and clever toys. Since then, we’ve shipped more than 70 million toys and treats to the dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people. We’ve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.

Sr. Product Data Analyst

at Kiva.org

U.S Remote

About us:

Kiva is an international nonprofit with a mission to expand financial access to help underserved communities thrive. We run a global marketplace platform to crowdfund microloans for financially excluded entrepreneurs, farmers and students around the world. Through Kiva Capital, we serve as a bridge between large scale impact first investors and underserved populations. Our digital identity platform enables borrowers who don’t have a track record with traditional financial institutions to record and verify their financial history and gain access to less costly mainstream financial markets.

Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to create impact and opportunity at global scale. Since 2005, we have raised more than $1.66 billion in loan capital for 4.1 million borrowers in 77 countries. Our lenders fund over $10 million in loans every month. With offices in San Francisco, Portland, New York, Nairobi, and Bangkok, Kiva’s team includes 100+ employees and 400+ volunteers worldwide. Our team is growing as we pursue exciting new opportunities to create a financially inclusive world.

Kiva’s Values:

• Impact first – This is why we exist. This is the drumbeat we march to. Every day.
• Extreme ownership – Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.
• Be curious and bold – Never stop learning. Question assumptions. Take Risks and dream big.
• Inclusion. Equity. Diversity. – Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.
• Honor and integrity – Do the most right thing in the most right way. Cherish ersity and respect each other.
• Love and kindness always – Say what you mean. Mean what you say. And don’t say it mean. Clarity. Courage. Kindness.

Role overview:

We are looking for a Sr. Product Data Analyst to join our expanding Data Analytics team. You’ll be joining a lean data-obsessed analytics team supporting stakeholders who are constantly on the hunt for impactful insights. This role will be responsible for delivering customer-focused data insights that inform the product roadmap and broader Kiva strategy, shedding light on key drivers of performance and growth, and developing Kiva’s product analytics roadmap. You will work closely with the product team to lead strategic efforts, define and measure success, and empower the team to achieve inspiringly ambitious impact goals. The role is fully remote (within the US).

Who we’re looking for:

We’re looking for someone who is passionate about the Kiva mission and has a track record of developing actionable product data insights, driving data self-service, and providing analytics thought leadership. You live and breathe data, are passionate about social good, and thrive in an environment where you get to dabble in both. You are ever-curious, comfortable in ambiguity, and not afraid to fail in the name of learning. You work well independently, and even better when put in a room with like-minded as well as erse teammates.

At this time, we can only consider applicants with authorization to work in the United States; unfortunately we cannot provide visa sponsorship.

Key responsibilities include:

• Collaborate with our product team to drive impactful user experience, acquisition, engagement, and retention initiatives using data.
• Develop a deep understanding of Kiva lenders by sifting through rich user behavior datasets, deriving and communicating insights on lender engagement and delight through the user journey.
• Use your statistical prowess to identify opportunities to engage
• Develop a robust product analytics framework by defining metrics, designing scalable product-specific data models, building critical company dashboards, and developing a core shared knowledge base.
• Perform ongoing trend analysis and shareouts to inform day-to-day decisions.
• Design, run, and analyze experiments to efficiently arrive at scalable insights that drive lender engagement and satisfaction.
• Be a strong voice in optimizing our analytics workflow and partner with data engineering in building scalable data solutions.
• Provide leadership on a range of analytics work occurring across the company, including mentoring data users in support of self-service (we use Looker, but experience in any BI tool will help).

Preferred qualifications:

• 5+ years experience in product analytics, data analytics, business analytics, data science, economics, statistics or related field.
• Consistent record of conducting proactive data analysis, distilling actionable takeaways, telling a story with data, making recommendations, and driving informed decision-making.
• Deep expertise in user-focused product analytics concepts such as user experience, user journeys, funnels and loops, and engagement/conversion/retention/referral mechanics.
• Deep expertise working with clickstream/event data and metrics.
• Experience designing and evaluating statistical tests, including multivariate tests with non-binary outcome variables.
• Well-versed in SQL and familiar with Python, R or other statistical packages.
• Confident in interacting with complex and nuanced data models, and will push for simplicity when necessary.
• Strong presentation and communication skills, with experience working with cross-functional stakeholders and executives.
• Familiarity communicating with and liaising between technical colleagues (Data Engineering, Machine Learning) as well as non-technical partners (User Research) and stakeholders (PMs).
• Comfortable extensively using BI tools (Looker preferred).
• Ability to thrive in a fast-paced, dynamic environment and drive change.

What we offer:

• An opportunity to improve real lives, solve hard problems, and change the world
• Friendly, supportive, and adventurous environment with a team of engaged colleagues
• A comprehensive, industry-leading benefits package including health, dental and vision insurance, parental leave, professional development, 401k matching, generous PTO, and more.
• Opportunities to connect with and learn from colleagues and partners around the world
• The role is fully remote – you can work anywhere in the US.
• Colorado salary range: $110K- $130K

A erse and inclusive workplace where we learn from each other is an integral part of Kiva’s culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.

Data Scientist, Growth (Remote)

UNITED STATES / CANADA 

DATA AND ANALYTICS

FULL-TIME

About Us

The Athletic is a digital sports media company that brings true sports fans closer to the athletes, teams and leagues that captivate their attention. We serve a multi-faceted audience that craves a richer connection and understanding with immersive storytelling and a like-minded community of fans. Founded in 2016 and with major operational hubs in San Francisco, Los Angeles, London and Melbourne, we empower a truly global team of more than 600 creators and cover more than 250 professional sports and collegiate teams across the United States, Canada and the UK. Our newsroom has produced thousands of in-depth reports along with more than 120 podcasts and other forms of premium content. Put simply, The Athletic is at the center of a sports fan’s universe.

About the Role

We are looking for a data scientist who will bring and develop a deep understanding of user growth, user segmentation, paid marketing optimization, and LTV predictions to help us accelerate the growth of our subscription business and make our best-in-class product even better. In this role, you will work closely with our data, product, marketing, and engineering teams to develop advanced models that help us understand our business, optimize and automate our workflows, and help our product make smarter, more informed recommendations. As a member of our small data science team, your work will have a significant impact on our business strategy and how our subscribers use our product.

Responsibilities

• • Design, build, and implement mathematical models to drive key long-term business goals, including subscriber retention and offer revenue.
  • Train machine learning and data mining algorithms to solve problems across several teams.
  • Lead projects with hands-on analysis and modeling, drawing from multiple analytical methods to choose the right tool and right level of complexity appropriate for the job.
  • Use quantitative analysis to deeply understand what marketing and user data are saying, and to develop recommendations based on that analysis.
  • Design and develop data science pipelines in production.
  • Guide complex experiments.
  • Cultivate an outstanding analytics environment.
  • Evangelize and expand the impact of data science.

Requirements

• • 2-3 years of experience as a data scientist with a proven ability to apply scientific methods to solve real-world problems on web scale data.
  • Strong working knowledge of a scripting language like R or Python.
  • Fluency in SQL.
  • Knowledge of statistical principles and how they apply to predictive modeling.
  • Ability to drive projects with minimal guidance and prioritize high-impact work.
  • Strong verbal and written communication skills with ability to build cross-functional relationships.
  • Can explain sophisticated concepts to erse audiences and craft compelling stories.

Nice to Have

• • Familiarity with the AWS ecosystem.
  • Familiarity with Apache Airflow or other data workflow scheduling platforms.
  • Prior experience working with web-based subscription user data.

The Athletic Media Company is an equal opportunity employer and enthusiastically encourages people from all backgrounds and experiences to apply. The Athletic will consider all applicants without regard to race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other protected characteristic under applicable law.

Data & Analytics Competence Lead

What we stand for is delegated company spending. And on the face of things, that might not sound exciting. But, to us and to our customers, it really is. We believe that the way that work works today is outdated. We think that companies can delegate to their employees more – to support their ownership and to show them trust. No more expense reports, no more out-of-pocket spending. This puts trust in employees so that they can buy what they need when they need it. Future of work stuff, you know?

But let us introduce you to the two domains this role will be part of:

Admin Experience and Spending Journey At Pleo

You’ll be working to improve the lives of our three main personas: the employee, the company admin and the finance teams. Whether it’s about getting your entire workforce smoothly onboarded to Pleo, guiding an inidual to make their first purchase or helping finance teams get the right VAT details in place for expenses: we believe there’s a lot of time to be saved and we can do so in a delightful way.

The millions of expenses that run through our product provide interesting insights into spending behaviour, that we’re keen to leverage to continuously improve our user experience.

So What’s Data & Analytics At Pleo Like?

• Join our community of 30+ talented data & analytics professionals working from more than 10 different locations worldwide with backgrounds in data analytics, analytical engineering and data engineering.
• Work with a modern data & analytics toolkit including Looker, BigQuery, dbt, Airflow, Fivetran, Segment, Amplitude, & Kafka.
• A shared vision to stop the guessing game and unlock growth for Pleo.
• A lot of attention on data culture, strategy and empowerment of our stakeholders.
• Dedicated learning & development guidance and support for data professionals.
• Deal with a huge variety of data and insights spanning the entire business, from the detailed inner workings of the Pleo platform to web & app metrics, CRM details, financial and banking records, human resource information, and everything else needed to fuel Pleo’s decision making processes in a data inspired manner.

What Great Looks Like In This Role

• You and your team are company-wide trusted experts for insights related to Admin Experience + Spending Journey domains.
• You successfully nurture a culture of data inspired decision making in alignment with the other Data & Analytics leaders.
• You are an ambassador for excellence within the Data & Analytics community, you lead by example and inspire others.
• You and your team empowered the Admin Experience + Spending Journey domains to derive descriptive and diagnostic insights autonomously, while you focus on predictive and prescriptive insights.
• You and your team are highly satisfied in terms of career growth and your sense of belonging to the Admin Experience + Spending Journey domains and the Data & Analytics competence crew.
• You solve problems through collaboration rather than control.

Your Responsibilities

• Be the Data & Analytics Competence Lead for up to 4 Data Analysts (state: 2022) of the Admin Experience + Spending Journey domains, support their career growth efforts and provide coaching
• Ensure Data & Analytics best practices and standards are identified, cultivated and followed in your competence crew and domains, own the quality of work and provide ways of solving problems
• Act as multiplier for Data & Analytics inside the domains and facilitate the feedback loop to other Data & Analytics functions at Pleo
• Be accountable for your team’s delivery, balance speed and quality
• Facilitate activities to increase the level of data literacy within the domains together with your team

Your Colleagues Say You:

• Have excellent hands-on knowledge of SQL and experience with more advanced analytics topics such as cohort and regression analysis
• Are an expert in product analytics
• Are experienced with data visualisation tools such as Tableau, Looker or similar
• Communicate with clarity and empathy on insights and recommendations to cross-functional stakeholders for decision making
• Are an authentic leader and a role model for radical candor
• Have an eye for details and quality is more important for you than speed

Show me the benefits!

• Your own Pleo card (no more out-of-pocket spending!)
• Ability to work remotely (anywhere between the east coast of the Americas to European timezones)…
• …or onsite if you want to (Copenhagen, Stockholm, London, Madrid, Montreal, Berlin, Lisbon)
• Lunch is on us – whether you are working remote or at one of our offices
• Private Health Insurance to ensure you’re fit of body and mind to do your best work
• Trips abroad for team camps. We’ve just been to Costa Brava, in Spain – we’d love to see you at the next one!
• 25 days holiday per year + your local public holidays
• Paid parental leave – we want to make sure that we’re supportive of families and help you feel that you don’t have to compromise your family due to work
• 2500 annual Flex Benefits budget (maybe you want to buy additional holidays, pay for the gym, book a professional coach or pay for part of your MBA – entirely up to you!). We know everybody prioritises different benefits. So, our Flex Benefits package lets you choose what best suits you. Ask us about what we offer; we’ll be happy to outline more!

At Pleo, we use English for all our internal communication to keep everyone on the same page; please submit your application in English unless otherwise stated above.

We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the ersity of the world around us – and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply – regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neuroersity, socio-economic status, culture or beliefs.

Not everyone interviews the same: if you have accessibility needs that you would like us to know about, send an email to our Inclusion team at [email protected] and we’ll make sure to design an interview format that works for you.

Why work here?

Working at Pleo means you’re working on something very exciting: the future of work. Through fintech we’ve seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Based on some pretty amazing Series C-round investment in 2021 we think we’re onto something big.

So, in a nutshell, that’s Pleo. Today we are a 800+ team, from over 74 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal, or Lisbon offices and quite a few full-time remotes in 35 other countries! Being HQ’d out of Copenhagen means we’re inspired by sensible things like a good work-life balance. If you don’t work in the office with us we’ll help you get up the best remote setup possible, and will fly you in for our amazing team camps

Senior IT Auditor

Location

Remote Job

Classification

Full-Time

Job Summary

The Senior IT Auditor is responsible for conducting internal system audits and provide insight on risk factors within the Barnes & Noble IT environment. The inidual will assist in evaluating the Barnes & Noble IT General Control environment (ITGC) across all in scope SOX systems annually by testing and documenting IT general controls, application controls, and complimentary user entity controls (CUEC’s) for information systems integrity and transaction accuracy. The Senior IT Auditor will also provide guidance and coaching to control owners on enhancements that need to be made for ineffective controls from a design and operating perspective. In addition, this role will assist with the periodic reporting and tracking of all IT SOX activity to Internal Audit, Management and External Audit leaders.

Candidates must have direct hands-on experience in IT audits and functional experience in multiple technologies and have sound understanding of ITGC SOX requirements. This is a cross-functional role, working closely with all IT groups across Barnes & Noble, its subsidiaries and other functional teams to ensure controls and compliance requirements are clearly defined and implemented. Effective communication and technical leadership is critical to the success of this role. Candidates must fluently speak both technical and business language interchangeably and understand general accounting principles.

What You Do

Design and execute IT testing procedures to identify and evaluate risk exposures and determine the effectiveness and efficiency of ITGC’s in support of all in-scope applications for the annual financial statement audit including CUEC’s for third parties and document accordingly to support external audit requirements.

Assist in identifying and reporting internal control deficiencies and developing remediation efforts necessary to maintain an effective internal control environment over IT systems. Assist project teams with creation and implementation of IT controls objectives. Assist with the successful completion of the quarterly UAR (User Access Review) audit process. Directly work with external IT auditors by providing them testing status updates and addressing comments when necessary pertaining to work papers and/or other related matters. Interact with all levels of management and company employees, including 3rd party Service Providers Perform or assist in the performance of special projects or studies, including risk assessments, fraud investigations, audit department policy updates, due diligence acquisition reviews, etc.

Knowledge & Experience

Certification or in progress to obtain one or more of the following CPA, CISA, CIA, or CISSP.

Understanding of internal control concepts and experience in applying them to plan, perform, manage and evaluate the design, effectiveness and adequacy of key system controls for business processes/areas/functions from an IT compliance perspective. Experience in auditing information system logical access, change management, and operations. Knowledge of control objectives for Information and Related Technology, Accepted Auditing Standards, Standards for the Professional Practice of Internal Auditing. Ability to work independently as well as with team members when needed. Strong analytical ability, including network and network systems design, capacity planning, operations methodology, error detection/resolution techniques, quality assurance techniques, and IT implementation and management methodologies. Strong verbal and written communication skills, to effectively present to peers and management. Exhibit the leadership skills needed to sell ideas and obtain management buy-in for constructive change. Ability to travel to domestic locations as required roughly 10% of the time. Undergraduate degree in computer science, networking, accounting, finance or a related field, or sufficient experience in public accounting, internal auditing, or other field that would provide the same basic knowledge. A minimum of three years IT audit experience in an environment that provides exposure to sophisticated information systems audit techniques, network security, technology infrastructure, software development, project management, or a related field for which Internal Audit has a need.

Location: Europe – Spain, Portugal, Poland, Czech Republic, Germany, France, Croatia, Hungary, Italy, Lithuania, Latvia, Estonia; 100% Remote

Algofy is a very international start-up (22 members from 13 countries) that provides 360° performance marketing services alongside ‍people who share our values. We help businesses grow online and have grown quickly ourselves, as we currently manage 100+ accounts around the world. We want to create a company that promotes our employees’ curiosity and drive for growth, a company that rewards employee resilience in the face of challenges and provides flexibility so long as the job gets done. Candidates who like autonomy over their work, have a growth mindset, and enjoy a dynamic working environment will be best suited to grow with us.

We are currently looking for a conversion tracking expert to support Algofy’s team to implement, debug and QA tracking setup across ad platforms and websites. You will work closely with the team leads of the website and .com (Search and Social) departments, as well as our internal data associate. Members of these teams are in the US west coast and Barcelona, so availability during the afternoon is a plus. To succeed in this role you should have experience in digital marketing tracking platforms, as well as experience with cross-domain tracking. You have ideally worked as a tracking specialist or web developer before, and possess impeccable attention to detail.

Primary responsibilities

• Deploy & validate conversion setup across GTM, web and and ad platforms for new clients
• Monitor, QA and debug tracking implementation for current clients
• Work with the .com and web team to ensure tracking implementation matches ad strategy

Your skills and qualifications

• Experience in digital marketing tracking platforms (Google Ads, Google Analytics, Microsoft Ads, Meta, TikTok) at the level where you are capable of navigating the platforms and implementing thorough conversion tracking
• Ability to create custom and complex variables through javascript
• Google Tag Manager (GTM) experience integrations: variables, events, custom IDs, S2S (server-to-server)
• Strong understanding of GA4 implementation and best practices
• Knowledgeable on iOS 14 and cookieless technology
• Native to near-native English proficiency

Abilities that will put you in front of the competition

• Technically savvy and experience with HTML, CSS, and Javascript at a level where you are able to optimize UX experiences on client pages
• CMS experience (Shopify, BigCommerce or similar)
• RegEx proficient for GTM and Google Analytics

The ideal candidate

• Is driven – Want to be a part of a team where people are determined to achieve big things?
• Wants growth – Are you open to constantly learning new things and improving?
• Is autonomous – Do you enjoy having control over your work, and do you crave impact?
• Is resilient – Are you motivated by bigger challenges and finding solutions to problems?
• Can be a team player – Are you able to openly communicate and share ideas in support of your team?

What you’ll get from Algofy

• Team — “We all want to do well and see Algofy grow, we know we got each other’s backs, and no one tries to bring the others down.” -Erika
• Positive Environment — aka “No Drama” -Ana
• Growth — “It’s a place filled with boundless opportunities. A truly unique work environment.” -Hadi
• Impact — “I feel I matter here. I would feel more insignificant at a larger company.” -Anita
• Flexibility — “You can start later, finish later, can take an hour for lunch or can not, can work from Madrid for Christmas period.” -Stef

Some more good stuff 

• Competitive compensation package in line with job responsibilities and experience
• Professional development opportunities
• Flexible working hours – we’re outcome-oriented
• 30 days of vacation which you can take whenever you want
• Pet-friendly office
• Monthly massage, BBQs, Team lunches, Happy hours to name a few
• Becoming part of a fun and motivated multicultural team at a market-proven, fast-growing company

We offer remote, hybrid, and in-office opportunities. For this role, we are ideally looking for a person located in Europe, but we encourage you to apply also from other locations.

This would ideally be a full-time position, but based on your experience and availability part-time contract could be offered.

For more information or any role-related questions, you can contact Karolina on [email protected].

Think you’re a good fit? Hit apply! (all applications should be made in English) We’re hiring and interviewing on an ongoing basis so we encourage you to send your application as soon as possible.

Title: Engineering Manager, PLG Infrastructure

The Analytics Engineering team’s mission is to make the decision-making process at Mixpanel as data-informed as possible. We are building a global source-of-truth database for the entire company and we strongly believe that data quality must be a foundational feature of all systems and is not something that can be layered in the warehouse, so, beyond just owning the ETL pipelines and data in our warehouse, we partner very closely with different functions across the company and make sure their systems are architected with data quality in mind, help automate critical workflows, and surface timely & contextual information in their operational/analytics tool of choice (Salesforce, Marketo, Vitally, Mixpanel, etc).

We are in the very early stages of building out an Analytics Engineering organization within our company. The current team of engineers come with a wide range of experience having worked on almost all layers of Mixpanel’s tech stack, from our website UX all the way, to working on the internals of our distributed database engine, and everything in between. As much as we love solving complex distributed systems problems, we also love applying our engineering skills to solve problems that have a direct business impact ranging from:

• Enabling our marketing team to target our Ideal customers through ad campaigns
• Helping our support team improve their response SLAs to customers
• Alerting our sales & success teams to customers who hit product milestones
• Helping our product team build Mixpanel for the Modern Data Stack

We primarily speak SQL, use BigQuery as our data warehouse, and swear by dbt, Fivetran, Census & hightouch to solve all our problems!

About the Role

As a manager, you will help scale the team’s impact with hiring, culture, and focus. You’ll be responsible for streamlining execution and prioritization based on a clear understanding of our technical systems and associated business goals.

Responsibilities

• Hiring and retaining erse and talented engineers
• Mentoring engineers & growing future technical leaders
• Working cross-functionally to translate business goals into the team’s roadmap
• Nurturing engineering excellence via culture and process
• Providing meaningful input to technical designs based on an in-depth understanding of our systems & services

We’re Looking For Someone Who Has

• You can reason about ambiguous problems using first principles and propose creative solutions.
• You take ownership of problems with a focus on delivering value to users/customers.
• You deliver solutions that are pragmatic in approach.
• You have a solid technical background, with experience in cloud warehouses, BI tools, and data modeling.
• You are proficient in at least one scripting language (Python, Javascript, etc).
• You are proficient in writing analytical SQL. Most importantly, you can coach folks to become proficient in this area.
• You have excellent communication & have experience leading and delivering complex cross-functional projects.
• You have a track record of hiring, retaining, mentoring & growing engineers through technical leadership, collaboration & enablement

Bonus Points For

• Prior engineering management experience, especially with a team of analytics engineers
• Experience with the modern data stack (Fivetran / BigQuery / dbt / Mixpanel / Census / Hightouch)

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Title: Staff Analytics Engineer, Central Data

Location: United States

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Location

This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb, Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware or Rhode Island. As this list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

The Job

About the Team

The Airbnb Central Data team is looking for a Staff Analytics Engineer to join our team. We own and curate central data models, data resources, and metrics that are critical to our business. In this role you will own some of Airbnb’s most foundational data assets.

About the Position

Analytics Engineers build the data foundation for reporting, analysis, experimentation, and machine learning. We are looking for someone with expertise in metric development, data modeling, SQL, Python, and large-scale distributed data processing frameworks like Presto or Spark. Using these tools, along with first-class internal data tooling, you will transform data from data warehouse tables into critical data artifacts that power impactful analytic use cases (e.g. metrics, dashboards) and empower downstream data consumers. As an Analytics Engineer you will sit at the intersection of data consumers and data engineering, and work collaboratively to achieve highly impactful outcomes.

Data can transform how a company operates; high data quality and tooling is the biggest lever to achieving that transformation. You will make that happen.

Responsibilities:

• Understand data needs by interfacing with fellow Analytics Engineers, Data Scientists, Data Engineers, and Business Partners
• Architect, build, and launch efficient & reliable data models and pipelines in partnership with Data Engineering
• Design and implement metrics and dimensions to enable analysis and predictive modeling
• Design and develop dashboards or other data resources to enable self-serve data consumption
• Build tools for auditing, error logging, and validating data tables
• Define logging needs in partnership with Data Engineering
• Define and share best practices on metric, dimension, and data model development for analytics use
• Build and improve data tooling in partnership with Data Platform teams

About You

Minimum Qualifications:

• Passion for high data quality and scaling analytics engineering work
• 9+ years of relevant industry experience
• Strong skills in SQL and distributed system optimization (e.g. Spark, Presto, Hive)
• Expert in schema design and dimensional data modeling
• Experience in at least one programming language for data analysis (e.g. Python, R)
• Proven ability to succeed in both collaborative and independent work environments
• Detail-oriented and excited to learn new skills and tools

Preferred Qualifications:

• Experience with an ETL framework like Airflow
• Python, Scala, Superset, and Tableau skills preferred
• An eye for design when it comes to dashboards and visualization tools
• Familiarity with experimentation and machine learning techniques

The Pay

Our job titles may span more than one career level. The starting base pay for this role is between $180,000 and $245,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Title: Business Systems Analyst, Xactly

Location: Remote – USA

Finance

HubSpot is looking for a Business Systems Analyst to be a part of our next exciting phase of growth. As part of the Global Commissions team, you will play a critical role in helping us scale our commissions process with a primary focus on managing our Xactly Incent instance. You will partner closely with the Sales Operations, HR and Systems teams to implement & execute on incentive plan changes and drive continued process improvements and efficiencies. The ideal candidate possesses a combination of technical & business skills including a strong foundational understanding of sales incentive plans and experience implementing & scaling Sales Incentive tools.

In this role, you’ll get to:

• Serve as Xactly Incent subject matter expert & systems administrator, managing all aspects of the tool including implementing all plan changes, troubleshooting systems issues and ensuring data & process integrity.
• Partner cross-functionally to define, test and implement new reporting requirements
• Identify and implement operational improvements to the monthly commissions process, providing the sales team with increased transparency into incentive plans in addition to driving continuous improvement to the administrative process
• Establish mastery of sales incentive plans & related data sources and systems.

We’re looking for people who:

• Have deep Sales Compensation administration expertise & strong technical acumen
• Experience implementing and managing Sales Incentive Tools (Xactly)
• The ability to thrive under pressure and tight deadlines
• Excellent communication skills
• A self-starter attitude with the intellectual curiosity to navigate and solve complex problems
• The ability to work in a team environment and foster cross-functional collaboration

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply we’d love to hear from you.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.

Title: Cyber Security Engineer

Location: Franklin, Tennessee; Johnston, Rhode Island; Riverside, Rhode Island; Remote

Category: Cyber, Technology, Remote

ReferenceNumber: 227509 JobType: 1st Shift

This Security Professional will support acquisitions in the security of their infrastructure, vulnerability assessments and other aspects in the cyber security space.

In this role you will work closely with fellow security and technology experts across the enterprise to understand requirements and take actions or provide guidance on remediation.

Primary Responsibilities include:

• Building strong relationships with stakeholders across security and technology
• Assisting in the security monitoring and alerting efforts in the business line
• Developing Risk Based Mitigations and Solutions
• Assisting Identity and Access Management security tasks
• Supporting various security integration efforts across the business line
• Supporting deployment of security tools and software
• Assisting in developing meaningful metrics
• Providing internal awareness and training to colleagues within the business line regarding security initiatives and threats

Qualifications

Required Skills/Experience:

• 3 or more year of IT Security experience
• Understanding of programming languages, OWASP and Security best practices in application code development
• Understanding of:
  • Vulnerability management program; detection, reporting, communication, and remediation
  • Application code scanning tools for security vulnerabilities
  • Pen testing
  • Information Technology general practices
  • Domains of cyber security and working within the domains to report, analyze and provide guidance to business lines
• Ability to write technical documentation and analyze security issues
• Proven verbal and written communication skills with the ability to present technical concepts to non-technical audiences
• Working knowledge of
  • Identity and access management best practices
  • DLP and data protection best practices
  • Common operating systems and networking concepts
  • Security event logging and monitoring systems and processes
  • Common server systems and concepts
  • Common scripting languages (Python, PowerShell) a plus
  • Anti-Virus Implementation and monitoring
  • Firewall security posture and management a plus
  • Security principles for cloud platforms

Education and Certifications:

• BA/BS degree in IT security related field required

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday

Title: Senior Data Engineer

Location: Remote US

About iRhythm:

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable bio sensing technology with powerful cloud-based data analytics and Artificial Intelligence capabilities. Our goal is to be the leading provider of ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 4 million patients and their doctors on a shorter path to what they both need answers.

About this role:

iRhythm is seeking an experienced Data Engineer to work remotely in the USA, to help manage our growing collection of Data Systems, including Snowflake. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of healthcare and the patient experience.

Data is critical to all the work we do, so you will be responsible for the building and automating of systems supporting existing data systems and pipelines. In addition to technical systems management, you will also need to work with engineering and other business units to help facilitate access to data. The team is distributed, you should be comfortable working alone or as part of a team. We operate in a highly regulated environment, so relevant experience building systems in heavily regulated environments is a huge plus.

Snowflake Responsibilities:

• Implementing Transformation pipelines within Snowflake using DBT
• Querying Snowflake using SQL
• Building out a tagging scheme for restricted data (PHI, PII, etc) and integrating that into our access control system
• Development of scripts using SQL, Golang, and Bash for loading, extracting, and transforming data
• Writing code to build infrastructure components (we use terraform)
• Interpreting data controls and building appropriate controls to manage access
• Twisting SQL queries for improving performance
• Assist with production issues in data warehouses like reloading data, transformations, and translations
• Navigate new data sets frequently and model data efficiently and effectively
• Translate complex business requirements into generic and highly scalable technical solutions

About you:

• Hands-on experience with Snowflake
• Experience using job schedulers such as Apache Airflow (Argo Workflows is a plus)
• Proficient in writing code in Go, Java, or Python
• Comfortable with tools such as Git, Terraform, Docker, etc.
• Experience implementing Data Access Controls
• Experience with data transport technologies such as Kafka, AWS Firehose is a plus
• Experience with ETL/ELT technologies such as Boomi, FiveTran, AWS Glue
• Proficient in data cleanup/prep for analysis
• Familiarity with the needs of a Business Intelligence / Data Analyst team
• Thorough understanding of IT fundamentals to include: Windows and Linux operating systems, networking, security, cloud, and git usage
• Experience working in healthcare, medical device, or other regulated industries is a huge plus

Kubernetes Responsibilities:

• Demonstrated understanding of core Kubernetes solution architecture and the extended landscape of tools and services
• Understanding of K8S pipeline and deployment patterns (Operator/Helm/ksonnet/jsonnet)
• Development and implementation of platform components to support containers
• Writing code to build infrastructure components (we use terraform)
• Working with the SRE team to operationalize data infrastructure

Kubernetes About you:

• Have 3+ years designing, implementing, and administering a Kubernetes cluster in a production environment
• Ability to configure security context for jobs running on Kubernetes

What’s in it for you:

This is a full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurance (all of which start on your first day), paid holidays, and PTO!

iRhythm also provides additional benefits including 401K (with company match), an Employee Stock Purchase Plan, paid parental leave, pet insurance discount, Cultural Committee/Charity events, and so much more!

FLSA Status: Exempt

As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.

Make iRhythm your path forward.

Title: Senior Site Reliability Engineer

Location: Remote

What is Calendly?

Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide with thousands more signing up every day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product.

Why join Calendly’s Engineering team?

At Calendly, the Senior Site Reliability Engineer is armed with a “measure everything mentality” and helps engineering teams improve the reliability, performance, resilience, and security of the services they own. Working with a well-defined continuous delivery process and a reasonably instrumented production environment, the successful candidate will be able to define SLOs and measure SLIs with an eye toward continuous improvement and an evolution at scale. The Senior SRE uses their expertise of the infrastructure to work together with and empower engineering teams. This includes enablement to fine-tune or achieve adequate monitoring, containerization of applications, CI/CD pipelines, orchestration, applying infrastructure changes utilizing IaC, and owning several processes pertaining to reliability. With a growing team and a mindset for scale, implement and operate Calendly’s next generation platform using cloud IaaS services. An ideal candidate demonstrates exceptional leadership in communicating patterns and improvements that automate tasks, improve stability, secure systems, and increase performance.

What are some of the high impact opportunities you’ll tackle?

• Institute resilient infrastructure through source code based configuration (Infrastructure as code)
• Demonstrate skills in evaluating, measuring, and improving rapidly evolving systems
• Collaborate with engineering teams to understand and improve their systems
• Organize a holistic ecosystem of infrastructure, tools, and capabilities that effectively provides visibility into the health of each component
• Optimize CI/CD pipelines to provision, track, validate, sign, and securely deploy software
• Grow expertise in cloud concepts, especially IaaS/PaaS with exposure to virtualization technology in support of building our enterprise container infrastructure
• Implement high availability systems with automated failover across multiple availability zones
• Lead postmortem of unexpected incidents to prevent future recurrence
• Participate in an on-call rotation to support critical Calendly infrastructure
• Foster environment of learning and knowledge dissemination
• Define standard practices and tooling around new services, changes, incidents, postmortems and work and capacity to work with engineering teams to adopt those practices

This opportunity is for you if you have/are:

• Engineering experience supporting high availability systems in production
• Experience solving infrastructure problems with software
• Strong technical knowledge of cloud infrastructure, distributed systems, and reliability practices
• Experience with GCP and/or AWS
• Software development experience (Ruby, Node, and Typescript experience a plus)
• Experience deploying containerized services (Docker experience preferred)
• Experience running and securing Kubernetes in production environments
• Understanding of CI/CD pipelines and application delivery via GitOps
• Varied experience in software monitoring tools
• Understanding of security and the shared responsibility model
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

If you are an inidual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].

Calendly is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Calendly is registered, you will not be eligible for employment.

Title: Senior Web Analytics Manager

Location: United States

• Remote – United States

While candidates in the listed locations are encouraged for this role, we are open to remote candidates in other locations.

Databricks is looking for a Senior Web Analyst to own the strategy, implementation, and management of marketing web analytics data quality processes to ensure the necessary metrics and dimensions are available for reporting. You’ll lay a foundation of operational efficiency, provide reporting and insights to enable our team to scale to the next level.

You will partner with many functions across marketing and be a strategic partner in decision-making. You are genuinely interested in supporting teams by providing them data to drive and measure progress.

You enjoy and have experience communicating, tracking, and reporting web data with engineering, content, sales and marketing teams. You care about clean data quality and are looking ahead to recommend ways we can improve growth and site performance.

The Senior Web Analytics Manager will report to the Director of Marketing Analytics.

The impact you will have:

• Establish and own web data processes and roadmap – partnering with web team and other analytics to set and fulfill reporting requirement needs
• Partner with Marketing Ops and Analytics teams to ensure correct lead routing and full-funnel tracking for all web leads
• Manage code tracking implementation and QA process to ensure performance metric tracking is in place for all new/updated web properties
• Own and maintain our Google Analytics, Google Tag Manager, Heap, and other web-tracking tools for data accuracy.
• Educate and enable teams to self-serve reporting best practices by documenting web operations, holding general and tailored training sessions, interfacing with teams
• Improve web operations and data strategy by analyzing web performance, and identifying new trends or potential issues
• Design and build Web Analytics dashboards to monitor health of business
• Assist and collaborate with other analysts in leveraging web data in their reports and dashboards
• Co-design A/B tests and report outs to optimize performance of the website.

What we look for:

• Minimum 5+ years of experience in analytics, with at least 3 years in website data
• Experience in a B2B enterprise technology organization
• Bachelor’s degree in a quantitative field or equivalent experience in statistics, analytics, or data science
• Solid comprehension of website operations and analytics tools
• Experience with Google Analytics, Google Tag Manager, Google Data Studio or equivalent required
• Experience with Heap and Tableau a plus

Benefits

• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Equity awards
• Flexible time off
• Paid parental leave
• Family Planning
• Gym reimbursement
• Annual personal development fund
• Work headphones reimbursement
• Employee Assistance Program (EAP)
• Business travel accident insurance
• Mental wellness resources

UX Research Leader

Seattle, WA | San Francisco, CA | Remote, US

Our UX Research team is designing for the global ersity of human needs, which requires us to deeply understand the behaviors of the people behind them. Facebook Inc. UX researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. We employ a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews.

We value a erse range of perspectives and stem from many different backgrounds—geographically, culturally, educationally, philosophically. We come from industry and academia, with roots in anthropology, design research, economics, HCI, human factors, market research, political science, sociology, social computing, and social psychology, among others. Facebook Inc. is looking for a UX Research Leader with research, communication and people management skills.

Facebook Inc. is a erse set of products – it’s ripe for research. But figuring out the right research, the appropriate involvement, and the ideal touch points is a delicate balance, especially in a process-averse culture. What makes a good candidate? Someone who has exceptional research skills, but who also understands the balance between scrappy and rigor, and ultimately how research translates into design and product decisions. It’s not enough to answer interesting questions about user behavior; our team focuses on impact. You will oversee a team of world-class researchers across a key product vertical, and across multiple research disciplines.

UX Research Leader Responsibilities

• Manage a research team that is large in size and/or complexity.
• Manage completely independently, including other managers.
• Identify problems and provide solutions.
• Set clear expectations and goals for iniduals and the team.
• Communicate clearly and effectively across all organizational levels.
• Make staffing decisions based on business priorities, both short term and long term, as well as team strengths and motivation.
• Adjust management style to effectively get the most out of each team member.
• Shape team strategy, identifying risks and prioritizing opportunities.
• Identify gaps and solutions for future growth and scale within the team or organization, including system, product, function, partnership, culture and/or organization opportunities.
• Responsible for the quality of the team, including coaching, growing IC’s and managers (if applicable) and coaching under-performing team members.
• Build a erse and an inclusive environment across the team, model inclusive behaviors, and hold managers accountable.
• Give clear, actionable feedback on a timely basis.
• Partner with the recruiting organization to help deliver top talent.
• Drive team execution, culture, and process across the FB research community.
• Become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.
• Mentor other managers (research or cross functional) at their level or below, especially coaching first time managers and those managers new to Facebook Inc.
• Have a point of view about strategic decisions, using insights from the team. Understand how to influence stakeholders and leaders to implement the best ideas.

Minimum Qualifications

• Bachelor’s degree or significant experience conducting UX research with meaningful business impact
• 18+ years of experience conducting and/or studying research post-Bachelor’s degree
• 5+ years of experience directly managing, coaching and developing full-time researchers
• Experience directly managing across different research methodologies
• Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)
• Experience building teams over time through hiring, growing, and retaining high-performing researchers
• Experience building and setting research strategy that connects with business strategy
• Track record of translating research into business impact
• Experience working with a variety of cross functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)

Preferred Qualifications

• Graduate degree
• Experience with consumer products, consumer insights, or product development
• 5+ years of UX research experience
• 1+ years experience managing managers

Location:  US Locations Only; 100% Remote

**We are requesting U.S. based applicants only please**

AdQuick is building the operating system for advertising in the real world. One of our major components is a capturing attribution and ROI data for advertising based on the outdoor advertising medium.

Location: Flexible, ideally LA, NYC, SF

Responsibilities:

• Drive analytics capabilities from idea to execution: you’ll be working with our product and engineering team to bring data generated in the real world into dashboards and other data sources to make life easy for customers
• Interface with customers: analytics in outdoor advertising can be new to many customers and explaining why and how they should utilize AdQuick attribution capabilities is a major component of the role
• Analyze data: you should be proficient handling large data sets, drawing threads between separate sources of data, and translating those into insights

Background:

• Familiarity with real world movement and location data sets
• Excel expertise is a must and SQL proficiency is very nice to have
• Digital marketing, marketing analytics, media and advertising experience are great
• Brand-facing roles and interaction with customers on a frequent basis
• Experience owning product and interfacing with product, design and engineering to create new products

Personal characteristics:

• Customer obsessed – you can listen to customer pain points and translate them into product, process and user experience solutions
• Analytical: you have comfort and proficiency with numbers, can simplify complexities, and use data to inform strategy and product improvements
• Versatile: thrives in a rapidly-changing environment, able to wear multiple hats simultaneously without losing track of priorities
• Product and tech savvy: You’ll be the biggest power user of the platform and will be able to deftly illustrate to customers all the benefits of the platform and product
• Persistent and resilient: startups are hard, fast-changing and and require a level of grit many people lack

What you’ll be doing:

• Joining customer meetings to explain the value of AdQuick’s attribution capabilities
• Developing analytics capabilities roadmap
• Working with sales to educate the team on the latest attribution capabilities, case studies, and application for these insights
• Being creative in new applications of ROI and attribution data across the industry
• Vetting data partners and integrating new data sets into the AdQuick planning and attribution platform

Location: US Locations Only

Senior Data Engineer

Location: Remote – US based

Summary

GumGum is a contextual-first global advertising technology company that captures people’s attention, without the use of personal data. We believe that a digital advertising ecosystem based on understanding a consumer’s active frame of mind rather than behavior builds a more equitable and safer future for consumers, publishers and advertisers alike. Founded in 2008, GumGum operates in 19 markets worldwide. For more information, visit gumgum.com.

The Senior Data Engineer builds and maintains systems that drive multiple digital advertising business functions using near real-time data analytics solutions with a focus on improving performance and scalability.

Engineering team members at GumGum are encouraged to share ideas that influence system decisions. We strive to stay relevant and up to date with advanced technology.

Note: GumGum operates in a work from home’ virtual environment with opportunities for in-person business and morale events (health guidelines permitting). There are no requirements to go into the office and can hire candidates in the following states: AZ, CA, CO, CT, FL, GA, IA, IL, IN, KY, MA, MD, MI, NJ, NY, OH, OR, PA, TN, TX, UT, VA, WA, MN.

Responsibilities

• Build, maintain and improve GumGum’s data infrastructure which handles billions of advertising events hourly.
• Design and implement streaming and batch pipelines for data ingestion and delivery.
• Curate the data warehouse for business and technical stakeholders.
• Contribute to GumGum’s proprietary Machine Learning forecasting systems.
• Develop scripts and APIs for reporting.
• Investigate and test the capabilities of emerging data technologies.
• Collaborate regularly with cross-functional teams and lead design projects with an architectural perspective.

Qualifications

• Bachelor’s degree in Computer Science, Engineering or related technical field (or relevant experience).
• Four or more years data engineering experience in a AWS and cloud environment that includes:
  • Designing data models, warehouses and ETL pipelines
  • Building data applications in Scala, Java and Python
  • Proficiency in distributed data processing with Apache Spark
  • SQL and current data warehouse platforms such as Snowflake (preferred), Redshift, Big Query or Synapse
  • Proficiency with workflow management platforms such as Airflow, AWS Data Pipeline, Luigi or Prefect
  • Working knowledge of streaming technologies

Candidates should possess the following:

• Strong communication skills to effectively collaborate with engineers, project managers, and business stakeholders
• Track record of showing initiative and leading challenging data projects
• Deliberate approach to exploring and testing new technologies
• Designing applications and systems with longevity in mind (scaling, maintenance, reuse, etc.)
• Ablity to consider and synthesize multiple perspectives and opinions when deciding direction of a project or feature

Benefits & Perks

• Medical Coverage including 100% premium coverage for employee + spouse/family
• Vision Coverage including 100% premium coverage for employee + spouse/family
• Dental Coverage including 100% premium coverage for employee + spouse/family
• Flexible Spending Account (FSA)
• Employer-Matched 401(k) Retirement Plan
• Life Insurance and AD&D
• Business Travel Accident Insurance
• Short-Term and Long-Term Disability
• Stock Incentive Program (role dependent)
• Paid Parental Leave – Birth parents can receive up to 16-18 weeks for birth recovery and baby bonding. Non-birth parents can receive up to 10 weeks for baby bonding
• Transitional Return-to-Work Schedule
• Modern Family Support: Cleo App
• Employee Assistance Program
• Legal and Identity Theft Protection
• Student Loan Repayment Assistance
• WFH Stipend
• Wellness Reimbursement
• Flexible Time Off
• Veterinary Discounts
• WeWork Monthly Pass
• Pet friendly organization – We love our fur babies! Check us out on Instagram @dogsofgumgum
• Incredible work/life balance with a collaborative and friendly work space
• A team that has transitioned to remote work impressively, and remains highly collaborative and connected
• GumGum Gives Back volunteering opportunities
• Virtual company events and (optional) in-person celebrations
• Virtual monthly team bonding events
• Anniversary recognition and awards

Career & Development Focus

• Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events
• Opportunities to pursue business related side projects and yearly Hackathon
• Highly encouraged to contribute to open source software, including our own open source software
• Environment of learning from peers, including meetups, presentations and blog posts
• Opportunity to work with cutting edge technology
• Life Skills sessions – geared towards the whole life/ health / person
• Leadership Bites Dinner Series – connecting current and future GumGum leaders over great food and meaningful conversation
• The VOICE Coalition – through our council committee, The VOICE Coalition’s mission is to build an equitable, supportive, and inclusive culture where all voices are heard and all differences are celebrated through thoughtful, engaging, and authentic programming and community involvement. We’ve created awareness and appreciation for our employees through Hispanic Heritage month, Women of GumGum, Asian Pacific American, GG Pride, etc.

Follow us on our socials…

Our Instagram: @gumgum & @dogsofgumgum Follow us on LinkedIn: gumgum Tweet us: @gumgum Stay connected on Facebook: gumgum

Product Marketing Manager

at Planet

Germany, Remote

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, and The Netherlands.

About the Role:

Planet is looking for a strategic product marketer to help grow the market for Planet’s data and platform, and enable business expansion by operationalizing go-to-market strategies across industries and countries. You will be part of the marketing team, sitting within the dynamic Product & Solutions Marketing group.

This product marketer will be embedded in broad cross-functional, go-to-market initiatives that ultimately drive revenue for Planet’s high-resolution data products. Responsibilities include engaging with customers, partners, and internal stakeholders, leading product launch activities, building messaging and positioning, and synthesizing market trends and new use cases that Planet products can address.

You will work closely with the Product organization in defining customer & partner challenges and providing input to the roadmap for new features that address critical unmet needs. You will work closely with the Commercial organization to ensure field readiness, determine effective engagement strategies and arming them with the right messaging, content, and competitive insights.

To be successful in this role, you will bring a clear perspective on how to bring new geospatial data-as-a-service (DaaS) and enterprise software products to an evolving market, with a detailed understanding of how to develop buyer and user personas and the stages of their buying journey. An attention to detail and an eye for high quality are critical to your success, along with an ability to articulate our products’ differentiated value in ways that resonate with our audiences in different industries. This role is expected to routinely present at external conferences, events, and webinars, and should be adept at public speaking and evangelizing Planet’s mission and products.

Impact You’ll Own:

• Deeply understand the geospatial data and analytics market, where Planet fits; identify opportunities for market expansion and assess gaps.
• Support Planet’s go-to-market initiatives (product launches, solution development, partnerships) and drive execution of deliverables across sales, product, marketing, legal, and operations teams.
• Lead customer betas and feedback workshops to gather market insights.
• Build out and maintain buyer and user personas and develop product value propositions that differentiate Planet offerings in the market.
• Work with Solutions Marketing to identify and assess which partners can complement existing offerings & develop joint marketing plans.
• Collaborate with the product team to produce and update a portfolio of marketing and sales enablement tools (presentations, data sheets, use cases, demos, battlecards).
• Collaborate with technical teams to create interactive demos and narratives that showcase product value to be used for trade shows, industry events, and sales outreach
• Support marketing campaigns with messaging and content that drive sales pipeline.
• Partner closely with other parts of the marketing organization on global and regional programs, including demand generation, digital marketing, field marketing, creative, and communications.

What You Bring:

• BA/BS degree
• 3+ years of product marketing experience
• Proven track record positioning products and marketing B2B/enterprise products
• Excellent writing, communication, and presentation skills (to both internal and external audiences)
• Creative and analytical thinking skills
• Experience partnering with product, sales, and executive stakeholders and communicating across leadership
• Be an organized, self-starter with ability to collaborate across departments
• Experience working with an international sales teams is an advantage

Benefits While Working at Planet:

• Comprehensive Health Plan
• Wellness program and onsite massages in specific offices
• Flexible Time Off
• Recognition Programs
• Commuter Benefits
• Learning and Tuition Reimbursement
• Parental Leave
• Offsites and Happy Hours
• Volunteering Benefits

Some Press About Us:

Our CEO, Will Marshall featured on TED and featured in a Planet Blog

Planet: Bringing Space Back Down to Earth

Tiny, privately owned satellites are changing how we view the Earth features in NBC News

Planet And Rocket Lab Create Mission Patch To Honor Women In Aerospace Planet Blog

Why we care so much about Belonging.

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with ersity, equity and inclusion. If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement:

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

Accommodations:

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please call Planet’s front office at 669-214-9404 or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Technical Writer II (ZE070202)

Flexible Remote Options

Req ID: 59367

Job Family: Information Technology/Software Development

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!

Job Description

Technical Writer

Position Description

The technical writer will write the following document types for software solutions:

• Release Notes
• User Guides
• System Administration Guides
• Installation Guides
• Technical Specification Guides
• API Reference Guides
• Web Help
• Other documents as requested.

The technical writer reports to the Technical Writing Manager.

Responsibilities:

• You will work closely with solution subject matter experts (SMEs) to gain a working knowledge of assigned products.
• To estimate scope of projects, you will collaborate with global, cross functional roles including, but not limited to, developers and engineers, product managers, delivery specialist, and customer care.
• You will manage multiple simultaneous projects and deliver documentation within a given timeframe.
• You will create and manage production schedules of projects.
• You will understand, interpret, and translate technical requirements into an easy to understand user-centered format.
• To develop documentation, you will work with several programs including, but not limited to, Microsoft Word, Bitbucket/Git, JIRA, Rally, MadCap Flare, MadCap Capture, and AsciiDoc.

Job Requirements

• Minimum of three years of technical writing experience (required).
• Minimum of two years technical writing experience for a software company (required).
• Minimum of two years of experience working with any of the following single-sourcing tools (required):
  • MadCap Flare (preferred)
  • RoboHelp
• Professional fluency in written and spoken English (required).
• Proficiency in Microsoft Office Suite, particularly Microsoft Word (required).
• University degree in Technical Communication, English, or Journalism (preferred).
• Demonstrated aptitude in technology applications.
• Excellent communication and problem-solving skills.
• Ability to absorb knowledge easily over a short period of time.
• Attention to detail and ability to multitask.
• Ability to work under pressure and with aggressive deadlines.
• Ability to analyze and organize complex information and present it in an easy-to-understand manner.
• Proven ability to work collaboratively in a team environment.

Benefits

Flexible work arrangement

• Work From Anywhere: profit from working from home in different variants: in the office, hybrid or fully remote.
• Flexible working hours: maintain your work-life balance by adjusting your working hours to your needs.

Paid time off

• Floating Holidays: use additional up to 2 days of paid time- off benefit
• Paid parental leave: if you are a father, take up to 10 additional weeks off with pay after birth or adoption of a child. For mothers, we have maternity leave paid 100% for 12 more weeks.
• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice.

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
• Baby Bonus: benefit from one-time allowance on childbirth or adoption
• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
• Foreign travel insurance: feel safe going abroad with free, Allianz insurance offered as part of our Lux Med package.
• Employee Assistance Program: find help in free, confidential program with a certified counselor.
• Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more.
• Life insurance: sign up for free, high coverage life insurance program.

Career development

• English & Polish lessons: improve your language skills during lessons led by native speakers
• Professional development: enjoy access to LinkedIn Learning as well as join Sabre live learning sessions.
• GCP learning and certification: learn and get certified during instructor-led training, online learning with Coursera, and test sandbox environments with QwikLabs
• Certification and tuition reimbursement
• Our Communities: join on of ours team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Woman in Technology, SOLVE!T and many more)

And more

• Car and bike parking including electric scooter charging station: use them free of charge.
• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well.
• No dress code
• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
• Attractive Referral Bonus: earn $2500 USD for every hired referral.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

Stay connected with Sabre Careers

#LI-AK3

#LI-Remote

Technical Writer, Cloud

Remote North America

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The MongoDB Documentation team is a erse and highly technical group of engineers who develop and maintain the documentation for the MongoDB product family. Our mission is to help developers and administrators successfully use MongoDB products by providing outstanding documentation. The MongoDB Documentation team is a part of the MongoDB Engineering organization and is tightly integrated with the engineering teams responsible for each product.

The Cloud docs team helps engineers and administrators successfully use MongoDB Cloud products and integrations by providing outstanding documentation for the following industry-leading products and services:

• MongoDB Atlas, the cloud-hosted, fully managed database as a service
• MongoDB Atlas Search, embedded full-text search in MongoDB Atlas
• MongoDB Atlas Data Lake, an analytic storage service optimized for flat or nested data with low latency query performance
• MongoDB Data Federation, query, transform, and move data across source clusters and formats
• MongoDB Cloud Manager, the cloud-hosted database management service
• MongoDB Ops Manager, the on premises database management service
• MongoDB Kubernetes Operator and Atlas Kubernetes Operator, orchestrate MongoDB pods and their Cloud Manager, Ops Manager, or Atlas configuration
• MongoDB Charts, create visualizations for data in MongoDB

We take a hands-on approach to learning complex technical topics and building engineer-focused content on:

• Distributed systems in the cloud
• REST APIs
• Full-text search
• Kubernetes orchestration
• Backup and restoration
• Creating and modifying database deployments
• Enterprise-grade security
• Performance
• Managing high availability and scalability in MongoDB clusters

Your work will empower a global community of millions of engineers ranging from experienced MongoDB users to those new to MongoDB.

This role will be based remotely in North America.

Candidate Profile

Candidates must have 2+ years of combined experience across any of the following roles: technical writer, developer advocate, software engineer, and/or product management. Beyond industry experience, we are looking for someone who is:

• Experienced helping engineers understand product concepts, perform procedures, and use REST APIs
• A critical reader and an excellent writer
• Experienced deploying and troubleshooting instances of software management tools locally and on one or more of the major cloud providers (AWS, GCP, Azure)
• Confident reading application code to understand product functionality, especially code written in Java, JavaScript, or Go
• Experienced testing and troubleshooting new product software

Experience with the following is a plus:

• Kubernetes orchestration
• Apache Lucene or full-text search
• Docs as code processes

Position Expectations

• Work with technical and non-technical teams to meet the documentation needs of our readers
• Research product features and validate with diligent testing
• Produce technically accurate documentation that users value
• Contribute feedback to the team, through copy review and planning discussions

Success Measures

In 3 months:

• You are comfortable with our toolchain and writing style
• You can complete small to medium complexity writing assignments
• You are getting to know our Cloud and Enterprise Tools engineers and are getting comfortable with participating in intra- and inter-team discussions
• You completed the required technical training and courses required of MongoDB Engineering

In 6 months:

• You create or update documentation for features and write tutorials
• You possess a working knowledge of the products and know who to follow up with when you need to learn more
• You have adapted to our style of writing and your work has minimal grammar, syntax, or spelling errors
• You can review the work of your peers without reservation and can learn from what they have written

In 12 months:

• You actively take on documenting entire feature sets, complex tutorials, and high level concepts
• You know how much work you can manage and are contributing at a healthy pace
• You provide quality copy and technical reviews for your team members
• You and your manager have discussed your career trajectory and growth opportunities

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for iniduals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Title: Senior SQL Server Developer

Location: Remote

What you’ll do

In a few words

As in most organizations, data is vital at Abarca. The Database Administration team consists of operational Database Administrators and Database Developers. While the line between the two areas of functionality is blurry, we are looking for a Senior Microsoft SQL Database Developer who will work closely with Application Development teams to architect, develop, and tune database code and structures. Collaborating with the development team members and internal stakeholders to develop a robust and effective strategy to improve the performance of existing database code and future new releases. The focus will be on the technical side of the database application and making sure that all processes are optimized for performance.

The fundamentals for the job

• Provide technical expertise and support in the use of the Database Management System.
• Evaluate and recommend available Database Management System products to support validated user requirements.
• Define file organization, indexing methods, and security procedures for specific user applications
• Create and maintain database objects such as tables, views, index, constraints, etc. for data platform and custom applications
• Drive end-to-end availability, performance monitoring, and capacity planning for Microsoft SQL, using native and 3rd party tools
• Evaluate, design, code, optimize, and modify databases and database applications.
• Model databases and develop tables, stored procedures, views, triggers, and other database objects.
• Tune databases for optimum performance.
• Work closely with other developers to integrate databases with other applications.
• Perform other duties and special projects as assigned.

What you’re made of

The bold requirements

• Education in Bachelor of Computer Science, Engineering, or related fields. (In lieu of a degree, equivalent relevant work experience may be considered.)
• 6+ years of experience in administering on-prem / Azure based multi-user SQL Server environment with expertise in planning, designing, building, and implementing complex database systems
• Experience with optimizing database performance through exhaustive pro-active testing and ongoing real-time monitoring, programming, and design.
• Experience and the ability to build quick alignment, drive to decisions, influence without positional power, and collaborate to produce improved outcomes
• Adept in quickly ascertaining the technical status of issues raised, using limited information, and formulating the best possible issue-resolution plan.
• Understanding of software performance tools, metrics, and benchmarks
• Experience with driving end-to-end availability, performance monitoring, and capacity planning for Microsoft SQL, using native and 3rd party tools
• Experience with implementing automated methods and industry best practices for consistent installation and configuration of EDB Microsoft SQL for production, pre-production, and non-production environments
• Experience with administrating Microsoft SQL databases throughout the non-production (Sandbox, development, test, UAT, Training), pre-production (Staging) and production lifecycles in an Azure environment.
• Experience managing cloud Database software projects utilizing agile methodologies in a mission-critical environment
• Good understanding of DevOps concepts, processes, and best practices
• Experience with building detailed technical artifacts to document software deployment processes
• Successful track record of managing a network of partnerships with technical teams to resolve system problems and application-specific issues
• Excellent communication skills both oral and written.

That something extra we d love to see

• Collaborator
• Action for bias
• Analytical & Strategic Thinking
• Detailed oriented

Physical requirements

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. Applicant must be a United States’ citizen. Abarca Health LLC does not this time currently sponsor employment visas

All qualified applicants will receive consideration for employment and will not be discriminated against based on gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

Title: Data Scientist

Location: Remote (United States)

Karat’s purpose is to Unlock Opportunity for engineers and companies alike, and our mission is to make every interview predictive, fair, and enjoyable. As the world’s technical hiring expert, we help companies hire smarter and grow faster, and create more opportunities for software engineers. From our industry-leading solutions to Karat’s Brilliant Black Minds program, the work we do here matters. We’re a passionate, smart, and committed team, and we want you to join our mission!

Come join our Data team

Our Data Science team is committed to partnering in exploratory data analysis, conducting experimentation, and building and automating data-driven product features. We conduct research and development needed to make technical interviews more predictive. Working on the Data Science team, you will shape the future for the intelligence and efficiency of our product.

What you will do

As a Data Scientist at Karat, you will collaborate with Data Analysts, Data Engineers, and Software Engineers to design, implement, and scale our data processing and modeling platforms. You will be responsible for determining the feasibility of producing predictive models from available data to meet specified product requirements.

Job Responsibilities

• Identify experimentation, automation and efficiency needs for Karat’s business and product teams, understanding their goals and metrics in order to conduct research to identify potential solutions.
• Design, build, and deploy efficient and reliable cloud-based data modeling pipelines to deliver automation and predictive modeling services.
• Help refine our interview data processes to increase the signal captured in every minute of our interviews and maximize the value provided to our customers.
• Investigate new data sources and methods for combining multiple data sources to support new types of data analysis, modeling and new product features
• Identify methods for automating existing manual business processes
• Help manage and advance our experimentation platform to support testing new features and making intelligent product development decisions
• Protect Karat’s data processes against quality issues. Design and develop data modeling performance monitoring.
• Support our engineering teams by reviewing code and designs as-needed
• Nurture data conversations within Karat by educating teammates about data science and machine learning.

The experience you will bring

• 3+ years of tech industry experience in data science, machine learning, software engineering, or other related roles
• Bachelor’s degree in Economics, Statistics, Computer Science, Operations Research, Engineering, a natural science or equivalent quantitative subject (or equivalent experience) preferred
• Experience with Python and related data science and machine learning libraries
• Significant experience with relational databases with a strong knowledge of SQL and data modeling best principles
• Experience with data visualization and presentation, data analytics and BI tools, and cloud services

Karat’s HQ is based in Seattle, Washington, but we are open to remote candidates for this role (within the U.S.). Immigration sponsorship is not available for this position.

Benefits of joining Karat

Karat strives to offer everything you need to best support you today, tomorrow, and beyond. We’re proud of our current offerings, and highlight some of our team’s favorites below. There are more, just feel free to ask!

Compensation / Time Off:

• Highly competitive salary and stock options
• 401(k) with company match
• Generous paid PTO (see below) and Sick Leave (10 days per year)
• Flexible Time Off Policy for salaried positions
• Three weeks accrued per year for hourly positions
• Global Parental Leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity)
• 20 paid Company Holidays for 2022

Benefits / Wellness:

• Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
• 100% premium covered for employees
• 70% premium covered for dependents
• FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
• Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
• $150 per month contribution to miscellaneous benefit/wellness of employee’s choice

Product Analyst

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are looking for an ambitious Product Analyst to join our team. As a Product Analyst you will immerse yourself in both our customer experience and internal stakeholder’s experience (sales, customer service, underwriting, claims, accounting). You will have a deep understanding of how customers buy and manage their insurance policy, as well as how Kin provides customers with services and support for their insurance needs. You will be identifying opportunities to improve all aspects of the customer journey. You will partner with stakeholder and technology colleagues to research, validate, and present your proposals, then execute on those approved and prioritized.

Your objective in this role is to learn as much as you can about Kin’s business, our customers, our operations, and the fundamentals of Product Management. You will identify and define future innovations and enhancements that will improve end user experiences and create incremental value for Kin. You will build effective relationships with Kin colleagues, engage in customer research and support and own portions of projects.

A day in the life could include:

• Assist in identifying problems to solve, gathering user research and input, and outlining proposed solutions, supported with data
• Collaborating with stakeholders, design and developers to define features and user acceptance criteria
• Writing strong user stories that provide all of the details needed by our development teams to develop critical features
• Working closely with Product Managers and Product Directors to understand the Product Roadmap and vision
• Motivating the development team and connecting the team’s daily work with our bigger goals at Kin
• Planning ahead to ensure the team has an appropriate amount of work and fully understands sprint-level goals
• Help define metrics and create data dashboards to track product performance
• Contributing to and often leading team and stakeholder meetings
• Learning about new technologies and determining how they can be incorporated into Kin products
• Providing input on test strategy with colleagues

I’ve got the skills but do I have the necessary ones?

• 1-3 years of professional experience
• 1+ years of relevant insurance, software, ecom, and/or product management experience
• Experience owning process management or process improvement projects
• Hard Skills
  • Well organized and methodical
  • Can draw meaningful conclusions to guide decision making through data
  • Able to make sense and use out of incomplete conflicting, or ambiguous inputs
  • A passion for analyzing data, and finding the insights that will produce value
  • Effective and concise written and verbal communication
  • Able to understand and communicate the customer experience with empathy
• Soft Skills
  • Has a positive mindset and works collaboratively with team members across the organization
  • Ability to communicate with empathy and precision
  • Stays cool under pressure and can manage tight deadlines
  • A strong desire to learn about new technologies, new products, and improve the way things are done
  • Eager and willing to learn, improve, and ask questions

Bonus points:

• Experience working for an InsurTech or Fintech company
• Experience working with agile product and engineering teams in startup and/or rapid-growth environments
• Product management experience at B2C or other software/technology companies
• Experience conducting or participating in customer interviews and usability testing
• Experience working on customer journeys and personas
• Demonstrated expertise working with big data and BI tools (ex. Adobe, Tableau, Looker)
• MarTech or A/B testing and other experimentation experience

Oh, and don’t worry, we’ve got you covered!

• Medical, Dental and Vision Insurance
• Flexible PTO policy
• Very generous equity options and 401K
• Parental Leave
• Continuing education and professional development
• Disability and Life Insurance
• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin

In an industry that hasn’t budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product we’re making that a reality.

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.

Title: Director – IT Sales Systems

Location: Modesto, CA, US

Why Gallo?

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

This position will be supporting our IT Sales Systems so the role will require some travel. This role can be US remote.

As the IT Sales Systems Director you will lead and deliver results, work collaboratively across winery Sales and IT to successfully drive value through technology and process improvements. You will own and lead the development of the Sales Technology strategy and roadmap, acting as a strategic technology advisor for business stakeholders to support current and future Sales technology and data capabilities. You will be responsible for shaping business strategies and demand for products, projects and services while ensuring business value is identified, measured and communicated. Responsible for overseeing both strategic and operational initiatives for Sales Technology planning, design, adoption and sustainment.

What You Will Do:

• Partners with senior leadership to create multi-year roadmaps and strategy and prioritization model.
• Develops and maintains a strong understanding of functional partner needs and strategic priorities and establishes credibility and collaborative partnerships across functional areas.
• Transforms the business by evaluating issues with a broad, multi-function, multi-year perspective. Continually seeks ways to improve the technology utilization to expand the business.
• Owns and maintains business capability maturity maps and assessments for long term technology planning and investment for multiple strategic functional pillars.
• Applies expert knowledge of industry trends, developments, and capabilities to address and improve business capabilities.
• Steers the development of optimal business process based on business objectives, industry best practice, and technical capability maturity for multiple strategic functional pillars.
• Monitors technology investment, risk, and opportunity and provides clear and consistent communication to senior leadership.
• Leads and oversees the development of pre/post ROI analysis to help justify and maximize business and IT investments.
• Develops and owns operating budget and capital spending plan and ensures compliance including long-range planning of systems and projects for multiple strategic functional pillars.
• Understands and influences multi-year business roadmaps and translates into business case driven strategic IT roadmaps and executable portfolios of activities.
• Defines functional business needs and priorities to inform the strategy for delivering systems capabilities within the business-partner organization and process.
• Ensures that solutions and services deliver at or above expected business value.
• Influences, co-develops, and co-owns the efficiency and execution goals for business processes in collaboration with business partners for multiple strategic functional pillars.
• Partners with internal IT functions to mature the business process models using industry standards to identify changes: political, economic, social, technological, legal, and environmental.
• Translates business needs into effective and improved processes and/or technical solutions or services coordinating with associated technology partners both internally and externally.
• Drives the systems aspects of business strategy development, bringing business opportunities through technology and business knowledge.
• Participates in industry peer groups to understand industry trends.
• Expands adoption of existing technology, where appropriate, to leverage enterprise solutions that meet or exceed business-partner demands.
• Manages business-partner compliments and complaints to enable continuous improvement.
• Proactively advise on technology options and innovation for the business area function.
• Provides leadership and direction for technology solutions and implementations.
• Drives powerful communications conveying intention for mutual understanding of risk and reward.
• Develops departmental goals and sets and manages performance expectations across department.
• Partners with HR to set talent acquisition and organizational development strategy.
• Directs the activities of project personnel to ensure project progresses on schedule and within prescribed budget.
• Develops and ensures employee conformance to established best practices and proper training of staff in order to ensure achievement of performance goals and objectives.
• Owns and aligns Global Business Process Ownership (GBPO) vision across various corporate functions.
• Supports the ongoing execution of key initiatives including system modernization and application improvements.
• Establishes IT as a trusted business partner with Senior business leaders.
• Keeps abreast of technological trends, changes and innovations in the information business applications/systems field and provides technical support and direction.
• Implements a successful vision/strategy, through strong leadership skills and business case development.
• Establishes and communicates departmental performance objectives and metrics, and ensures alignment with business plan.
• Establishes, directs, and oversees changes to systems, policies and procedures; ensures timely and accurate implementation.
• Participates in department and interdepartmental planning and management teams and works cross-functionally to improve processes within the organization.
• Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations. If accountable for the work of others, responsible for ensuring their understanding and compliance.

Supervisory Responsibilities:

• Develops, coaches and mentors peers, indirect and subordinate staff.
• If accountable for the work of others, conducts performance evaluations; reviews and communicates salary adjustments; rewards employees or takes disciplinary action, as necessary; addresses complaints and resolves issues.

What You Will Need:

• Bachelor’s degree plus 10 years of Sales, Information Technology, Process Engineering, or Business Analysis experience reflecting increasing levels of responsibility to include management or leadership experience; OR High school diploma or State-issued equivalency certificate plus 14 years of Sales, Information Technology, Process Engineering, or Business Analysis experience reflecting increasing levels of responsibility to include management or leadership experience.
• Experience communicating with all levels to maintain relationships and cooperation in pursuing the winery’s goals.
• Experience influencing, negotiating and resolving conflicts to reach consensus around common goals.

What Will Set You Apart:

• Bachelor’s degree in Business Administration or Information Systems plus 12 years of corporate sales or corporate information systems experience reflecting increasing levels of responsibility to include 5 years of management or leadership experience.
• MBA/Master’s degree.
• Experience in a large global enterprise with demonstrated success operating effectively in a matrixed organization structure.
• Experience in Beverage Alcohol, CPG, Food & Beverage, or other consumer driven brands, ideally with at least 5 years of experience in the Beverage Alcohol industry.
• An entrepreneurial mindset and demonstrated competence in visioning the future and shaping the technology agenda aligned with the business.
• A digital and innovative mindset, knowledge base, and experience that goes beyond simple awareness.
• Track record of hiring and developing world-class talent, and constructing teams to deliver operational excellence; strong coaching aptitude and bias towards team empowerment.
• Ability to build and maintain strong collaborative relationships and deliver results with key stakeholders across the business.
• Strong project management skills and experience enabling process improvements and solutions in a complex environment to define and implement technology roadmaps.
• Experience driving transformational change with discipline and process orientation in large complex organizations.
• Experience with Agile Development technologies and ways of working.
• Ability to explain complex technical processes to business stakeholders.
• Knowledge of continuous improvement, project gating, resource allocation, quality and financial principles and applies them to analyze the planned activities.
• Skilled in problem solving.
• Experience leading and directing a change process.
• Experience being pro-active, analytical and process driven with a strong focus on understanding and exceeding the expectations of the customer.
• Skilled in dealing with a variety of abstract and concrete variables.

Gallo does not sponsor for employment based visas for this position now or in the future.

Compensation

• Hiring Salary Range: $170,175 – $283,625 (20% RFR Bonus Target).
• Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Perks & Benefits

• This position includes a competitive benefits package.
• Please click here to view our full list of benefits or click here to watch our video.

To view a full job description, please click here.

Requisition ID: 95986

#LI-JH1

INF001

Gallo is an Equal Employment opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics in California), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, sexual orientation (actual or perceived), transgender status, sex stereotyping, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.

Director of Quality Business Intelligence & Analytics

Job Number: 220669

Brand: Este Lauder Companies

Job: Quality Assurance – Supply Chain

Primary Location:Americas-United States

Schedule: Full-time

Shift: 1st (Day) Shift

Job Type: Standard

Description

There is the opportunity to work remote anywhere within the US.

The Director Quality Business Intelligence & Analytics is a critical role in driving Estee Lauder’s Quality organization performance through designing and delivering a robust global, cross-functional quality analytics strategy. This role will craft a vision and direction for quality BI and analytics that matches our maturity, corporate and functional strategy and goals, and will execute on that vision. The Director will build a high performing, responsive program that can gather and synthetize data quickly and accurately and translate it into actionable and proactive insights and recommendations.

BI & Analytics Framework Development & Maintenance (40%)

Partner with quality and business leadership across the organization to craft and refine a vision for quality data analytics and governance at all relevant levels of the organization to provide real-time insight into GxP compliance, process performance, and resource utilization Set the strategic vision for and drive development and maintenance of data models, reporting systems, data automation systems, dashboards, descriptive, investigative, and predictive analytics, and performance metrics to support quality delivery and organizational decision-making Collaborate with IT BI & Analytics team to design a scalable, stable backend database platform and provide ongoing technical support Define and drive a structured and nimble approach for ongoing and timely translation of data into actionable insights that drive continuous quality improvement. Define a strategic framework for leveraging AI, machine learning, and other techniques to efficiently deliver analyses and reports Manage and lead a team, defining and delivering an operational model that appropriately considers organizational needs and business strategies Develop and foster peer, cross-functional relationships to maximize team effectiveness

BI & Analytic Projects (30%)

Bring reporting products from conception to launch, define requirements, create a roadmap and work with developers to build and launch Consult with internal teams/stakeholders to gather reporting requirements Interpret and present data in formats that are easy to understand Develop easy-to-use / automated KPI frameworks/dashboards and reports to support business decision making by working close with the Manager pf Quality Tools & Technology

KPI Analysis (15%)

Analyze KPIs to identify trends, summarize performance and provide other insight to inform Quality strategy Identify continuous improvement opportunities through analysis of KPIs and other data to support all Quality (R&D QA, Brand QA, Compliance, sites/regions, etc.)

External Benchmarking, Best Practices & Consumer Intelligence (10%)

Establish ELC as a thought leader in quality data analytics via relevant industry forums Closely monitor industry developments and proactively engage with external analytics experts to design best-in-class analytical concepts and models supporting effective and efficient quality and operational delivery in a regulated environment and consumer intelligence Map internal and external stakeholders against benchmarks and best practices

Provide input into strategic plans based on findings from competitor benchmarking, best practices and consumer intelligence

Organizational Data Analytics Proficiency (5%)

Develop data analytics and data literacy as a core competency across the organization via the development and delivery of a comprehensive training program Collaborate with the Training & Capabilities manager to establish a mid-and-long-term training roadmap and budget to support reporting and analytical needs of the organization

Qualifications

Bachelor’s degree

8+ years of technical experience 10% travel Demonstrated ability to turn data into information that helps drive decisions Expertise in data analytics Expertise in mining data for quality insights for product and process improvement opportunities Highly skilled in data modeling, leveraging analytical languages and tools Strong data visualization skills and experience with relevant tools (e.g. Power BI, and/or Tableau). Knowledge and experience of end-to-end supply chain, preferably within Quality and/or Manufacturing Collaborate with both internal and external organizations Strong oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences

We are an equal opportunity employer. Minorities, women, veterans, and iniduals with disabilities are encouraged to apply. It is Company’s policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices.

Title: OpenStack Technical Support Manager

Location: Home based – Worldwide

Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.

Our regional Technical Support Managers run world-class Technical Support teams solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus ensuring that customers are always satisfied with the service they are receiving, and technical excellence ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting.

You’ll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

Key responsibilities

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team’s processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives

Required skills and experience

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
• Experience or knowledge of OpenStack, Public Cloud and Virtualization technologies.
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages English being primary
• Excellent communication skills (verbal and written)

About Canonical

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu — the world’s #1 cloud operating system. Our mission is to realize the potential of free software in the lives of iniduals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

We offer:

• 100% work-from-home
• Learning and development
• Competitive salary
• Recognition rewards
• Annual leave
• Priority Pass for travel

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

#LI-Remote

Senior User Researcher

At Code and Theory, our User Research team helps us to understand the people we are designing for, what motivates them and where well-designed products and campaigns fit into their lifestyles and workflows. We apply a healthy combination of strategic and tactical user research methods including surveys, interviews, usability testing, competitive analysis, concept testing, and cognitive walkthroughs to uncover insights and learn about people, products, and experiences.

As part of our Data, Analytics, and Research team, User Researchers have a natural curiosity and passion for design thinking and are eager to utilize research in order to prioritize product and campaign decisions, inform business strategy, guide design, and influence the overall user experience.

Partnering closely with experience strategists and interaction designers, they are the ambassadors for the user perspective, and are confident, compelling, and excited to share findings to internal teams and clients in visual, written, and in-person settings.

WHAT YOU’LL DO

• Independently design, execute, and analyze research studies for our clients using a variety of methods such as in-depth interviews, surveys, usability testing, diary studies, and quantitative information architecture testing
• Provide tactical, actionable recommendations to inform strategy and design
• Clearly communicate findings and insights in a compelling manner to both internal and client teams
• Be an evangelist for how research can elevate strategic thinking throughout the organization
• Provide mentorship and oversight to junior team members to activate their existing skills and inspire growth

ESSENTIALS

• Experience in a user research role at a major website, digital agency, publisher, consulting firm, financial, retail/e-commerce, CPG, or FMCG organization.
• Experience overseeing the entire research process from start to finish, which includes understanding the project brief, developing research objectives, designing the approach, executing the research, and synthesizing data to provide actionable recommendations
• Able to clearly conceptualize and communicate insights, as well as prioritize findings based on user needs, client business objectives, and overall feasibility
• Broad experience with qualitative research methods to inform product strategy and design, working in Keynote, as well as a range of research tools and platforms
• Equal parts excellent listener, writer, and storyteller
• Enjoy collaborative work with cross-functional teams in a strategy-driven and creative environment

WHAT IT TAKES

You are nimble, extremely observational, listen hard and understand the need to balance and prioritize in a fast-paced setting. Our research is experience-focused and primarily qualitative, so you need to have broad experience with these methodologies and capably deliver on creative ideas and campaigns. Due to the fast-paced, ever-changing nature of our work, flexibility is a must; the ideal candidate is excited to e into traditional research methods, and able to manage projects where we are creative with our time and resources.

SUMMARY

You are equally comfortable working autonomously as you are hyper-collaboratively, and are at ease in planning, scoping, conducting, analyzing and sharing findings for projects and pitches. You nerd out on design trends, tools and are excited to promote a strong user-centric design research culture at Code and Theory. Oh, and your communication style? Ace interviewer, ingenious writer, and a strong presenter of research insights and findings. User Researchers at Code and Theory inspire our internal teams to think differently about how we solve real-world challenges, as well as how we approach and create transformative solutions for our clients.

ABOUT US

Code and Theory is a digital-first creative agency that lives at the intersection of creativity and technology, which enables us to work across the entire end-to-end customer journey. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients.

Since 2001, we have helped redefine the publishing landscape, working with over 145 publishers in the process, while helping to create the first and second generation of digital-first publishers. Striving to never be pigeonholed, today we work across every major category, from tech to CPG, financial services to travel & hospitality, government and education, and partner with leading brands and startups alike, including adidas, Amazon, CNN, Con Edison, Estee Lauder, J.P. Morgan Chase, MARS, NBC, Samsung, Spotify, TikTok, and Xerox.

Code and Theory has a dedicated healthcare practice, eponymously named Code And Theory Health, focused on driving category innovation as we’ve done for other industries over the past two decades, working with clients such as Pfizer, J&J and Bioreference Laboratories.

The Code and Theory global network of agencies is growing and includes Kettle, Mediacurrent, Rhythm, and TrueLogic. Collectively, our team is comprised of nearly 1000 strategists, technologists, designers, analysts, and content creators, and with a remote-first approach to offices, we are distributed across North America, South America, Europe and Asia.

Code and Theory is an equal opportunity employer, and we value ersity at our company. DE&I at Code and Theory isn’t just an industry concept that we support, for us it is a mandate and a practice that we weave into everything we do, and everything we make, every single day.

Director of Cyber Security

Role: Director, Cybersecurity

Location: Remote

Contract: Full-time, permanent

The Director, Cyber Security will lead on the further enhancement of PTW’s Cyber Security strategy and will have the overall accountability for directing all governance, oversight and support activities that relate to PTW’s Cyber Security posture globally. You will proactively develop and maintain cyber security programmes to ensure that all cyber assets (including global Infrastructure and assets) are adequately protected by IT Security.

As the Director, Cyber Security, you’ll align PTW’s protective measures with all relevant national and international regulations and Corporate Security policies and will champion best practices in the protection of physical and electronic information, in support of data privacy. You’ll provide strategic oversight of cyber security processes, policies and procedures by planning and organising the necessary resources and initiatives to develop PTW’s cyber security program across the company, thereby, mitigating or negating PTW exposure to cyber risks, threats or incidents.

You will provide strategic leadership of our cyber strategy, operating model, and policy framework, while providing advice and support to the PTW’s C-Level / senior management team, advising on cyber security strategy and risks. Maintaining a view of security compliance with relevant regulation and legislations, ensure and promote the on-going cyber education and awareness programme across PTW’s family of brands, fostering a cyber-aware culture amongst staff and suppliers and maintain a response capability ensuring robust procedures and framework are practiced.

We are looking for a candidate who can champion cyber security best practices, encourage innovation through continuous improvement, build relationships with security and business colleagues to create a broad understanding of business challenges which could be impacted by malicious cyber actors. You will liaise with other leaders, across other PTW subsidiaries to facilitate information sharing and global alignment of strategy. Leading on a strategy to be implemented globally, will be part of a Global Cyber Security strategy mainly related to standardization of policies and global cyber security awareness initiatives as per our global cyber security model.

What you’ll bring

As a subject matter expert in IT Security Operations and Strategies, you’ll have gained significant experience in a similar environment, ideally in a global organisation. You’ll have extensive experience of leading a cyber security function in an organisation of similar scope and scale to PTW with a proven track record of delivering security strategies and programmes. Experienced in communicating cyber security issues and programmes at executive level and demonstrable technical knowledge, experience, and the credibility to support engagement with technical teams.

Being results driven with experience of continuous improvement methodologies, and ideally, you’ll have previous supplier management experience. Of course you will an expert in legislation, underpinned by relevant industry qualifications and have developed excellent problem-solving skills, with the ability to analyse complex issues, recommend solutions and distil technical information to non-technical audiences at all levels.

This role is ideal for a senior and strong candidate with a strategic background in managing cyber security global systems and teams in different countries and time zones.

What you’ll be doing

• Serve as a thought leader, solution visionary and technology expert in the realm of Cyber Security, particularly with extensive experience of protecting external social media platforms.
• Serve as the primary interface on governance, privacy & compliance, and data security management teams to ensure our system consistently meets the requirements for PTW Cyber Security needs.
• Responsible to setting and approving the strategy and direction of the Security Technology suite.
• Lead engineering efforts associated with security deployments, upgrades, and modifications
• An active member of the design & build teams for security products and services focusing on industryleading configuration within your domain expertise
• Assess existing security technology implementations, identifying security issues, and prioritizing fixes
• Provide daily, ongoing security oversight of deployments and improvements, to include the security impact of proposed modifications, additions, and technology implementation/refresh operations
• Provide mitigation recommendations to reduce identified security risks
• Work directly with internal IT staff and customers to establish and enforce IT security best practices, protection objectives, process improvements and effective IT security controls
• Thoroughly understand software installations, systems monitoring and troubleshooting, account management, and overall efforts to minimize system downtime
• Ensuring timely customer service practices are implemented and maintained throughout your team

Requirements

What we’re looking for

• Bachelor’s degree or equivalent in Computer Science, Information Systems Management, Information.
• Experience as an Head of Cyber Security, Senior Manager, Cyber Security, or similar.
• Strong familiarity with modern risk management practices in Social media cyber security and how risks should be managed to achieve good outcomes
• Comeing from a gaming and or tech/social media industry would be highly advantageous.
• Set-up and run operational security functions in a global organisation preferred.
• Has experience and in-depth understanding of Information Security Consulting (i.e. business impact assessments, risk assessments, and working with change functions).
• Has worked with outsourced providers / insourced providers to establish security processes and ways of working.
• Has hands on experience of operational security processes.
• Has developed and run threat models and threat profiles.
• Good experience on: DLP, SIEM, Cloud Security, DevSec,
• Technology, or other related discipline with proven related professional experience.
• Proven experience as a Security Manager/Leader supporting operations and deployments, globally preferred.
• Knowledge of cloud networking architecture, cloud operations, security, automation and orchestration.
• Possess clear understanding of security protocols and standards and have experience with software and security architectures.
• Demonstrate an ability to bridge and communicate technology knowledge gaps between IT staff and corporate staff such as Legal, Privacy & Compliance and Audit organizations.
• Understand how to design and implement security tests in accordance with applicable criteria
• Experience with Data Loss Prevention, Cloud Security Broker, and Web Proxy solution a must
• Experience with Linux/UNIX, Windows servers, MS SQL, Oracle, MySQL
• Familiar with high-availability (HA), disaster recovery, and failover implementations for network infrastructure and server systems

Benefits

What we offer

• Highly Attractive Salary
• Benefits
• Dynamic and entrepreneurial culture
• Group pension scheme and death in service benefit

Location:  Europe; 100% Remote; Freelance

Job Description

As a Lead Database Administrator at Paymentology, you will be working closely with Infrastructure & Security team to provide support to the database environment of our enterprise-level, highly scalable, highly secure financial processing system that powers tens of millions of transactions using web, mobile and API interfaces, making it easy for people to issue, redeem and reconcile prepaid cards all over the world.

This role is an excellent opportunity for a senior engineer who loves data, mathematics, software architecture, system architecture, and programming. Your focus will be split between supporting the current Microsoft SQL Server and Postgres database environment while architecting, planning, and implementing the database environment migration to AWS (RDS, Aurora, Redshift, and potentially more).

As team leader you will be responsible for the DBA team (4). You will provide guidance, oversight and mentor the DBAs in the team, and report on projects the team is engaged in.

What you get to do:

• Setting up, monitoring and maintaining SQL Server/Postgres/EDB Distributed instances
  • Monitoring, tuning and extending our transactional databases and data warehouse solution
  • Engaging in new projects for improvement, expansion and Cloud Migration
  • Participating in technical and architectural discussions to help select the best technologies for future growth
  • Helping us implementing a data-driven mindset in the company
  • Managing our visualization and reporting tools and ensuring they integrate gracefully with our data storage solution

What it takes to succeed:

• You have at least 3+ years’ experience with AWS/Azure database experience and 6+ Years experience administrating Microsoft SQL Server or Postgres.
• Have experience running a small team of engineers
• You are experienced with continuous deployment and integration tools such as GitLab CI and Liquibase
• You are flexible to adapt quickly to changing priorities within a very dynamic environment, work well under pressure and set the pace on delivery as a design leader.

We believe everyone has ideas to contribute to our objective of continuous improvement, so you will be expected to take ownership and bring ideas to the table, and also inspire others in the team to do the same.

• You are determined to achieve top-quality results in all projects you are working on.
• Confidence in taking on challenging conversations and situations collaborate with each area of the company to get to the best product for our users.
• Passion for the craft and love of technology and a self-starter.
• Support the core team and participate in a 24×7 on-call rotation to assist other engineers in resolving production-related issues.

English is our company language, so it’s important that you be able to communicate at a fluent level.

This is a full-time, remote contractor position and we are looking for candidates in Europe. Flexible hours are a must for our remote team.

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, erse teams built from different backgrounds,  experiences & identities.

Title: Data Scientist, Product (Remote)

Location: Remote, United States

THE GIG

The Squarespace Product Data team provides technical data solutions, statistical models, and advanced analyses to empower the Product team to build a world-class product and maximize customer growth.

In this role, you’ll partner with product managers, analysts, user researchers, and engineers to help unpack the toughest questions facing Squarespace; for example, quantifying customer success, improving product usability, and targeting personalization. You will primarily be leveraging your statistics and coding skills to decode the massive amounts of data our users generate, developing data products, and communicating crucial insights to support a sophisticated and data-driven team. This role reports to a Data Science Manager.

We have introduced our Flexible Work Philosophy for Squarespace employees, which you can find on our career page. For those who will work out of our offices 1-5 days a week, we have also introduced a detailed return to office approach to guarantee a safe return for our Squarespace employees. The safety of our people is our top priority and we will continue to monitor the status of COVID-19

YOU’LL GET TO…

• Translate high-level business questions and pain points into actionable data solutions.
• Partner with Analysts, Data Engineers, and Analytics Engineers to deliver useful data solutions to a broad audience.
• Design, build, maintain, and upgrade statistical models to understand and predict consumer behavior; for example, website segmentation, feature recommendations, or pricing.
• Explore product datasets to uncover latent trends, hidden issues, and new opportunities.
• Promote adoption of analytic frameworks, tools, and best practices to data analysts and other data scientists.

WHAT WE’RE LOOKING FOR

• Bachelors/Masters Degree with 2+ years of experience working within an analytical role (or PhD with quantitative focus).
• Action-oriented, creative, and passionate about delivering useful data products.
• Ability to communicate complex concepts to technical and non-technical audiences.
• Competency with SQL; familiarity with Python.

BENEFITS & PERKS

• Health insurance with 100% premium covered for you and your dependent children
• Flexible vacation & paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Retirement benefits with employer match
• Fertility and adoption benefits
• Free lunch and snacks at all offices
• Education reimbursement
• Dog-friendly workplace in New York office
• Commuter benefit in the form of reduced tax (Ireland) and pretax (US)

Title: Business Systems Strategy & Process Improvement Analyst (work from home)

Location: United States

Full Time

About the job:

The American Red Cross is searching for self-motivated and independent Business Systems Strategy and Process Improvement Analyst to support the Biomedical Services Business Systems Integrations modernization efforts. This multi-year initiative focuses on large-scale software implementation and data management projects in a highly regulated environment.

The Business Systems Strategy and Process Improvement Analyst will work on a wide variety of projects with tight timelines. Successful candidates must have strong analytical expertise, solid verbal and written communication skills, tactical & strategic strengths, a proven academic track record and a keen attention to detail. And lastly, you must be a self-starter who can come up to speed quickly on new technologies and business acumen.

This position is term-limited, benefits eligible: 2 years with possibility of extension. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States, working East Coast hours. Typical days begin at 8:30/9am EST.

MBA is a plus!

What you’ll be doing:

1. Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses in an effort to align solutions with business initiatives improving processes by understanding and controlling variation, thus improving predictability of business processes. 2. Formulate strategies working with Business Stakeholders, BSI leads, IT leadership and Third-Party Vendors around strategic planning to replace or enhancing current technologies in Biomedical Services.

3. Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses in an effort to align solutions with business initiatives improving processes by understanding and controlling variation, thus improving predictability of business processes.

4. Identify processes for improvement, documents existing processes, identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and participates in planning the transition to a new process. Assist in defining the roadmap for executing strategic plans and monitoring progress against plan

5. Prepare business cases, key decision slides and white paper -presentation materials to support large spend requests or key decision support.

What we need from you:

3-5+ years of overall experience with a professional consulting service, conducting strategic assessments and processes or working on large-scale software implementations.

Ability to think strategically and creatively while making data-driven decisions. Analytical minded with problem-solving aptitude. Experience working across corporate functions. Excellent organizational capabilities, written and verbal communication skills, Strong MS Excel and PowerPoint skills, capable of creating formal PowerPoint presentations and data visualizations in executive briefings.

Education:

Education: 4-year college degree or equivalent combination of education and experience Business, engineering, or related field, MBA is highly preferred

Our Commitment to COVID-19 Safety: The American Red Cross requires all new hires be fully vaccinated against COVID-19 as a condition of Employment, except in states where it is prohibited by law. This means that all iniduals working for the organization must be fully vaccinated against COVID-19 by the start of their employment or seek an exemption. Upon being offered a position, iniduals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire.

What’s in it for you:

For those candidates located in Colorado or Connecticut, the annual salary range for this position is $100K+/-. We do not offer an annual bonus for this role. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your inidual circumstances. We will review specific salary information at the time of phone screening based upon your location.

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

Stay Healthy: Medical, Dental, Vision Plans

Paid Family Leave: 12 weeks paid at 80% Relax with Time Away: PTO + Holidays Save for your Future: 401K with up to 4% Match Employee Assistance: 24/7 Mental Health Resources Disability and Insurance: Short + Long Term Service Awards and Recognition: 1 year + 5 year Career Development: Pay for Performance, Ongoing Education

Title: Information Security Specialist – Data Scanning Program Specialist

Location: Johnston Rhode Island United States, Remote

Category: Cyber, Risk, Remote

ReferenceNumber: 226780 JobType: 1st Shift

This role is for a Data Scanning Security Specialist working in the Data Protection and Insider Threat Program.

In this role, you will be responsible for supporting, developing, and enhancing the Data Scanning Program for both local and cloud environments, and will engage with stakeholders across the organization, produce metrics, documentation, and implement and support tools related to the data scanning program.

A successful candidate will:

• Assess existing scanning program, implement cloud scanning capabilities
• Assist in deployment and maintenance of data scanning tools
• Partner with other groups within the organization to identify and remediate file share access risk.
• Work with risk partners to identify controls, determine control adequacy, and identify control monitoring opportunities and areas for improvement/enhancement
• Assist in collecting, analyzing, and interpreting data access information and remediate permission compliance issues based on company security standards
• Discern patterns of complex threat actor behavior, communicate an understanding of current and developing Cyber threats to key stakeholders, and stay current with emerging trends and threats in the field of insider threat

Qualifications

Required Experience and Skills:

• 3 years of experience with information security concepts, best practices, and regulations related to data loss prevention
• Understanding of enterprise security and networking technology and how the technology relates to the prevention, detection, and response of data loss
• Excellent verbal and written communication skills (including but not limited to: correct English usage, grammar, spelling, punctuation, vocabulary, etc.).
• Ability to execute work independently and as a team member with good interpersonal skills using tact, patience and courtesy.
• Working knowledge of cloud topology
• Knowledge of file share security and Windows ACL administration
• Knowledge of varying cloud platforms
• Familiarity with cloud security at major cloud service providers

Education:

• Bachelor s degree in Information Security, Computer Science or a related field preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday

Senior Product Analyst – Remote

Location: Cambridge

This role is fully remote, we set a location because some job boards require it.

The Role

We are looking for our first Senior Product Analyst to drive a data-first culture across our Tech & Product team. We strive to understand what drives customer behavior across our product, which features have the highest impact and inform what to build next. With our team still in the foundational stage of product analytics, this role will continue laying the groundwork for measurement, experimentation and opportunity assessment of all Product work.

In this role, you will partner with a team of world-class Product Managers and Engineers to prioritize and measure the work we ship. You will report to the Sr Director, Product & Operations (CEO direct report) and work closely with the Business Operations team.

Possible upward trajectories from this role include senior analytic roles or Product Management.

About the Team

You will formally sit within the Product function at Kasa. Our Product & Technology team is split between the Bay Area, Hungary, and a few remote US locations.

Our PMs and engineers have erse backgrounds in hospitality, consulting, real estate and technology. Everyone joined Kasa because they are passionate about building a platform that delivers value to landlords and serves guests seeking trustworthy, well-priced accommodations in great locations.

In addition, you will engage with analysts on our Business Intelligence function on the Business Operations team. These data wizards will partner on data pipelines, visualization, and more. Finally, you will interface with engineers for infrastructural data requirements.

Day in the life of a Kasa Senior Product Analyst

Drawing on a range of data streams (and many more that still need to be added!), our Senior Product Analyst will unearth insights and reveal the associated business and product implications. We want you to deeply understand what’s happening in our product and how these relate to our company objectives. Combined, you’ll propose opportunities for future feature development and measure the efficacy of solutions in flight.

Projects will require you to (1) Analyze, (2) Tell the Story: what happened and why, and (3) Recommend: what we should do based on these insights.

• Develop and maintain Guest and Operator-facing metrics and dashboards in Looker for Kasa’s Product teams, in addition to ad hoc analysis to help drive strategic business decisions.
• Develop a deep understanding of our customer journeys (across guests, partners and internal teams), measured by key business metrics
• Perform analytical deep-es to analyze problems and opportunities, identify the hypothesis and design & execute experiments
• Inform future experimentation design and roadmaps by performing exploratory analysis to understand user engagement behaviour and derive insights
• Identify key trends and build executive-facing dashboards to track the progress of acquisition, monetization, and engagement trends.
• Extract meaningful insights through analyzing large, complex, multi-dimensional customer behavior data sets
• Set-up and assess multiple product experiments simultaneously
• Translate complex concepts into implications for the business via excellent communication skills, both verbal and written

Experience

• Bachelors’ or above in quantitative field: Statistics, Applied Mathematics, Economics, Computer Science, Engineering, related field or equivalent experience.
• 4-6 years experience using analytics to drive key business decisions; examples include business/product/marketing analytics, business intelligence, strategy consulting
• Proven track record of being able to work independently and proactively engage with business partners with minimal direction
• Proficiency with SQL and comfort writing queries
• Familiarity with data visualization tools like Looker or Tableau
• Strong verbal and written communication skills

Plus if…

• Experience building dashboards and analyzing data within Looker
• Experience with front-end web analytical tools like Amplitude, Pendo or Heap (Alternatively: Google Analytics, Mixpanel, etc.)
• Proficiency in programming/scripting like R or Python is a plus
• You’ve worked in the hospitality industry at some point in your career
• You’ve worked for small and large enterprise companies

In one year, you will succeed at Kasa by having:

• Understood the guest, landlord and operating team product challenges facing companies in the furnished hospitality space
• Worked with Product Managers to define and refine the metrics we use to measure progress against our team and business objectives, sharing these in a public, easy-to-consume format
• Leveraged data to surface multiple high-impact opportunities that lead to product change and yield the intended effect

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any nights for friends and family
• Generous Stock Option Plan: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.
• Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work
• 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 50% of the first 4% of deferred salary.
• Competitive Salary: We offer base salaries at or above market rates plus additional earning opportunities based on the position
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most

Who We Are

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.

Our team is fortunate to have erse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Title: Lead, Data Operations

Location: United States – Remote

About the Team

The Business Systems Transformation and Acceleration organization enables the productivity of our sales and go-to-market organizations through intelligent workflows, reliable data and scalable systems. We partner with groups across the company including Product, Finance, Engineering, Operations, and Analytics to build important systems and help the business to move faster. This team builds the engine and foundation for DoorDash to achieve the best selection for our platform and grow revenues across our services.

About the Role

We are looking for a Lead Data Operations Analyst who will be a key player in DoorDash’s Business Transformation and Acceleration (BTA) group. Your mission will be to transform and manage our data so that it is meaningful for our users, and is available for insights and important processes. You will work with our Business Systems team, Product Management, Sales/Support Strategy & Operations teams to design the projects you work on, serving as the business process and systems expert on Master Data management, Data operations and Data governance (hygiene, quality, and enrichment).

You will report into our Head of Data Operations and Governance on our Business Transformation and Acceleration team in our Strategy and Operations organization. This role will be 100% remote with the expectation to travel to a hub once quarterly for in-person events.

You’re excited about this opportunity because you will

• Join a rapidly evolving team dedicated to process improvement at every step of the process
• Ensure tools like Salesforce work for our local and enterprise segments across products, and personas
• Improve the 360-degree view of our Merchants and businesses to bring insights to other teams from Marketing to Support.
• Work with DoorDash’s Internal groups to implement data governance and operations frameworks
• Review the business processes and work flows needed for strengthening data management and help identify, clean, and assure required data.

We’re excited about you because

• You get excited about data stewardship, cleanliness, and unblocking teams through stellar data support
• You like to measure progress in every detail, and enjoy applying data profiling and analysis to tell a story.
• You know how to balance immediate results while driving towards a strategic long-term roadmap.
• You have a delivery-focused approach that blends a variety of tools to solve important business problems

Qualifications

• 4+ years of relevant work experience
• Experience with Data Analysis, Data Governance, and Data Operations
• Proficient in business process analysis and agile methodologies
• Familiarity with Salesforce operations and common data model
• Experience with SQL and Data profiling

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate erse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a erse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $105,570 – $142,830, plus opportunities for equity and commission. Compensation in other geographies may vary.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Technical Support Engineer – Tier 3

UNITED STATES (REMOTE)

SUPPORT SERVICES

FULL-TIME

Imagine yourself here!

OpenGov is a mission driven fast-growth, Series D, venture backed startup (includes Andreessen Horowitz, Formation 8, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world).

OpenGov is the leader in modern cloud software for local governments and state agencies. We have surpassed 1,100+ governments (and growing fast!) using our products in our mission to power more effective and accountable government.

OpenGov is a 2021 Top Workplaces USA award winner and a Forbes 2022 America’s Best Startup Employer!

About the Technical Support Engineer – Tier 3 role:

The Technical Support Engineer – Tier 3 will take ownership of cases that have been triaged and elevated by Tier 2, utilize advanced tools and product knowledge to work towards a resolution, all while achieving high customer satisfaction. The ideal candidate must be able to translate technical responses from Engineering into a customer-friendly format when more information is needed or a resolution has been provided. The Technical Support Engineer – Tier 3 will document and elevate customer-reported defects and collaborate with Engineering and Product on hot fixes. This position will assist in mentoring Tier 2 and work closely alongside the Engineering, Product, Professional Services, and Customer Success teams to solve advanced customers’ cases.

We are looking for team members who demonstrate our Mission, Core Values and have a High EQ.

OpenGov is the leader in providing our nation’s state and local governments with modern cloud-based software.

OpenGov -Mission:

Powering a more effective and accountable government.

OpenGov -Core Values:

• We do what we say we’ll do.

• We drive for customer impact

• We have a passion for the mission

Technical Support Engineer – Tier 3 Responsibilities:

45% – Problem Management

Conduct advanced troubleshooting of elevated cases from Tier 2 and utilize advanced analytical skills, experience, and judgment to provide an explanation of root cause and resolution. Test, replicate, and escalate blockers to leadership or engineering development, working with the Engineering and Product teams to determine a workaround or solution.

Utilize the service desk platform (ZenDesk) for case management by providing adequate log notes, timely case updates, and work towards Mean Time to Resolve (MTTR) goals for cases. Work with various Technology Partners on troubleshooting upgrades, patches, and hotfixes that impact the functionality of OpenGov suites. Partner with Engineering and Product to test releases and perform post-upgrade validations.

30% – Special Projects

Perform assigned projects that are required to meet corporate and department objectives. Lead or participate in Hackathon Projects to improve our products, processes, or customer experience. Create documentation for new initiatives in the form of standard operating procedures so support team members can utilize them once implemented.

15% – Knowledge Management

Add to the OpenGov Resource Center by creating new knowledge content based on resolved cases. Contribute to the existing knowledge base and support peer education and efficiency through documenting repeatable processes. Provide visibility around observed trends and delegate the creation of draft articles to Tier 1 or Tier 2 team members to expand their awareness.

10% – Growth & Development

Develop the skills necessary to troubleshoot a wide range of products and technologies using standard procedures. Participate in scheduled training sessions to learn internal and proprietary technologies. Utilize the OpenGov education portal to expand your technology skills to improve case resolution and for career advancement.

Minimum Qualifications:

• Bachelor’s degree or equivalent experience

• 7+ years of Technical Support Center experience with SaaS products

• Excellent interpersonal, written, and verbal communication skills

• Advanced technical aptitude to problem solve and understand complicated problem statements

• Advanced proficiency with documenting cases by triaging, responding, troubleshooting, and resolving

• Strong ability to collaborate and thrive within a team environment

• Proven ability to mentor and lead others to action on key initiatives

• Strong ability to learn new technologies and concepts quickly

• Proven ability to manage multiple competing priorities

• Proven ability to de-escalate sensitive customer situations

• Advanced proficiency with utilizing various tools to further troubleshoot application issues

• Advanced proficiency with a Service Desk platform (ZenDesk, Service Cloud, SNOW, JSD, etc.)

• Advanced proficiency with JIRA and Kanban boards

• Partnering with Engineering and Product on customer escalations requiring hotfixes

• Ability to lead meetings with multiple stakeholders and documenting action items towards resolution

• Strong negotiation skills on key initiatives and can influence all levels of the organization

• Proven experience with a Knowledge Management system and creating knowledge articles

• Strong understanding of ITIL Service Management best practices with an emphasis on Incident Management, Problem Management, Change Management, and Release Management

• Serve in an on-call rotation for after-hours emergency escalations

What makes OpenGov unique

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times’ 40 under 40 class of 2018!

» Funding: $200 million, Series D company, from top tier investors including Andreessen Horowitz, 8VC, Cox Enterprises, and Emerson Collective.

» Board of Directors: Includes iconic executives John Chambers (former Cisco Chairman and CEO), Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world), Katherine August-deWilde (Vice Chair of First Republic Bank), and Amy Pressman (co-founder, former president, and a current board member of Medallia).

» Growth: Record breaking growth with 1,000+ governments (and counting) using our products and seven acquisitions in the past six years! Click here for read more.

» Culture: Winner of Forbes 2022 Best Startup Employers, Winner of 2021 Top Workplaces USA award, 50 Best Workplaces award. Check out our Careers Video!

» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, monthly fitness stipend, anniversary awards, and more!

» Product: Named to the GovTech 100 (six consecutive years), we are the leader in cloud software for our nation’s cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We’re powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Senior Software Engineer – Data infrastructure

San Francisco, CA or Remote (U.S.)

Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine’s largest network in the United States, there’s an elevated level of responsibility in everything we do. We don’t take that responsibility lightly and are committed to building erse teams with an inclusive culture that can make a direct impact on the healthcare system.

One of Doximity’s core values is stretching ourselves. Even if you don’t check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it!

This role can be filled in our San Francisco headquarters OR remotely in the U.S.

About Us

Our data teams schedule over 1000 Python pipelines and over 350 Spark pipelines every 24 hours, resulting in over 5000 data processing tasks each day. Additionally, our data endeavors leverage datasets ranging in size from a few hundred rows to a few hundred billion rows. The Doximity data teams rely heavily on Python3, Airflow, Spark, MySQL, and Snowflake. To support this large undertaking, the data infrastructure team uses AWS, Terraform, and Docker to manage a high-performing and horizontally scalable data stack. The data infrastructure team is responsible for enabling and empowering the data analysts, machine learning engineers, and data engineers at Doximity. We provide and evolve a foundation on which to build, and ensure that incidental complexities melt into our abstractions. Doximity has worked as a distributed team for a long time; pre-pandemic, Doximity was already about 65% distributed.

• Our company core values
• Our recruiting process
• Our product development cycle
• Our on-boarding & mentorship process

Here’s How You Will Make an Impact

As a data infrastructure engineer you will work with the rest of the data infrastructure team to design, architect, implement, and support data infrastructure, systems, and processes impacting all other data teams at Doximity. You will solidify our CI/CD pipelines, reduce production impacting issues and improve monitoring and logging. You will support and train data analysts, machine learning engineers, and data engineers on new or improved data infrastructure systems and processes. A key responsibility is to encourage data best-practices through code by continuing the development of our internal data frameworks and libraries. Also, it is your responsibility to identify and address performance, scaling, or resource issues before they impact our product. You will spearhead, plan, and carry out the implementation of solutions while self-managing your time and focus.

About you

• You are fluent in Python development, using its common toolchains (Pip, PyPI, Pyenv, & Virtualenv), and Bash.
• You have operational experience supporting data platforms and pipelines using the following: AWS, Docker, and continuous integration workflows.
• You possess advanced knowledge of Linux & Git and feel at home in a remote Linux server session over SSH.
• You have experience operating and using many of these AWS Services via Boto3 and the AWS CLI: EMR, IAM, KMS, Lambda, RDS Aurora MySQL, S3.
• You might have experience with languages and systems such as: Airflow, Ansible, CircleCI, Github, JupyterHub, Kubernetes, MySQL, Poetry, AWS SageMaker, Snowflake, Spark, SQL, Terraform.
• You have professional operations or data engineering experience, with a focus on infrastructure supporting data processing pipelines and lifecycles.
• You are foremost an engineer, which means you are passionate about delivering high-quality, well-tested code that is documented and easy for your teammates to understand.
• You agree that concise and effective written and verbal communication is a must for a successful team.
• You have an understanding of problem-solving and troubleshooting techniques.
• You have the ability to self-manage, prioritize, and deliver functional engineering solutions.
• You are user experience and product focused. You build solutions while thinking about the impact it has on our users and enhances the product.

Why you want to work here/Benefits/Perks

Doximity is proud to offer industry-leading benefits. Some of our offerings include:

• Medical, dental, vision offerings for you and your family
• 401k with matching program
• Family building support, Childcare FSA, and parental leave
• Life, AD&D, and Disability
• Generous time off, holidays and paid company trips
• Wellness benefits…plus many more!

Kernel Resilience Engineer

Canonical is building a Kernel Resilience team to harden the Ubuntu kernel. This team will drive proactive efforts to exercise and stretch the stability, reliability, and security of the kernel. Kernel Resilience takes responsibility for the overall quality of the Linux kernel, through aggressive test frameworks and regimens, hardening the kernel against exploits and vulnerabilities, as well as building and maintaining a highly automated kernel build and test infrastructure. We have access to a very large array of hardware, and we would like to keep it busy!

This is not a role for button pushers to monitor results! We will select candidates who make it their mission to crash or penetrate the kernel, and then drive the eventual resolution of discovered issues. You will be expected to raise the bar on industry best practices, to push the limits of possibility on proactive, gloves-off stress testing.

The successful candidate will have experience covering some combination of Linux kernel development, quality assurance, security exploits, and back-end development. You may be a seasoned kernel developer looking for a new challenge in back-end automation. You may always have wanted to go deeper’ into the kernel? Curiosity and a desire to poke it and see what happens’ will be essential for this role.

What you’ll do

• Work with bleeding edge and early access systems and hardware
• Ensure an ongoing commitment to industry-leading quality, reliability and security standards
• Proactively identify security and stability issues by devising ingenious new ways to break the Linux kernel
• Contribute to the development of an advanced Linux kernel build service
• Engage with other teams at Canonical, the open source community and commercial partners
• Work from home with global travel up to 20% for internal and external events

Who you are

• Innovative out-of-the-box style thinker not afraid to break things
• Significant programming experience in Python, with strong C skills highly regarded
• Ability to communicate effectively in English, both written and oral
• Someone with high standards for overall quality, and not afraid to ensure they are met
• At ease working in several different technical domains concurrently
• Substantial experience in Linux system configuration, customization, and deployment
• Solid understanding Linux kernel internals and development principles
• Deep knowledge of security as it relates to the Linux kernel
• Productive in a globally distributed team through self-discipline and self-motivation, delivering on time
• Contributed to an open source project in the past
• Understanding of agile software development methodologies
• Earned a bachelor’s (or equivalent university level) degree, preferably in a technology field

What Canonical Offers:

• Learning and development
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travel

Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, the world’s best free software platform. Our services help businesses worldwide reduce costs, improve efficiency and enhance security with Ubuntu.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

Title: Analytics Engineer

Location: Remote, Anywhere

The main focus of this role will be our operational platform data. We generate an enormous amount of data in the routine operations of our platform, and we want to put it to work improving reporting and automating operational processes. Big Data scale metrics will be a focus, so an awareness of BigQuery cost drivers will be required. You need not possess the skills now, but you will need to be literate and aware of how to work with big datasets while keeping an eye on costs.

The ideal candidate can be flexible in hours but comfortable being available 9a-1p EST.

What you can expect to do on a daily basis

• Learn the ins and outs of how our data is represented in our BigQuery warehouse. Transforming, enriching, and relating these data with SQL and dbt into meaningful, business oriented data sets is the job.
• Grow into the role of liaison between our data team and other teams in the company. We look forward to helping you become an expert on our data while you build an understanding of their needs and processes.
• Scope and build a reporting structure based on our platform operational data to meet the needs of our fellow Platformers.
• Nurture your curiosity to not only know what is going on across the operation but also why.
• Advise teammates on best practices with large-scale datasets

What you bring

• A caring mindframe and an empathetic spirit. The ability to think from other perspectives is a kindness we ask of all teammates.
• Thorough skill with writing SQL. This is a SQL first position – we use dbt to manage our Transform layer to connect our raw data with our end users.
• An enthusiastic understanding of data process analysis and implementation, with experience doing needs assessments.
• Comfortable interfacing with multiple teams and working directly with teammates to identify common solutions.
• Clear communication in written and spoken English.

Nice to have

• Familiarity with dbt, Git, Python, or Platform.sh.
• Creative energy for data visualization.

What we bring as a team

• The mission of the Data and Analytics Department is to make Platform.sh smarter by enabling a deeper understanding of our customers and our internal operations.
• We understand that success is a journey of improvement, and as such, it comes in many forms and relies on iteration and continuously adopting the next right thing.
• We uphold an environment of trust, communication, inclusivity, and innovation.

This is a remote job. Work from anywhere!

We’re a worldwide, distributed team looking for the best talent. Our remote model has been in practice and thriving since 2014. To us, remote work means flexibility and having truly erse, global teams.

As a side effect of teams being spread across time zones, you may have to tolerate occasional early morning meetings if you live in the Americas, or late night meetings if you live in an APAC country*. We do our best to accommodate time zones but there are preferred hours for certain roles and teams. The team you interview with will be able to give you a clear idea of their collaborative hours.

* Some teams are extremely flexible with no odd-hour meetings while others have planned on-call or necessary times. Actual flexibility is dependent on the role, team and location.

Company perks and benefits

• Leadership that cares
• A global team rich with culture and ersity
• An open work environment where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas.
• A product you can believe in. We’re changing the way companies develop and manage their web applications
• Wellness stipend of $300 a year
• Professional development budget of $800
• Tandem a pool of linguists from around the world willing to help each other work on learning new languages
• $3,000 office budget at hire (computer is mandatory but spend the rest on things that help you work, from headphones to a wifi extender) and a welcome kit of branded swag
• A yearly global gift exchange – get paired up with someone 3,000 miles or kilometers away and share a part of your home
• We’re voted as A Best Place to Work. 96% of employees think Platform.sh is a great place to work
• Company-wide DE&I initiative that you can be a part of
• Yearly, international, company-wide meetups (when we’re not experiencing a pandemic)
• Fair PTO based on your country’s standards
• Inclusive parental leave (timeline is country-dependent)
• Remote working/flexibility
• Healthcare, dental, and vision (US, CA, UK and FR staff only)
• Matched contributions to 401K/RRSP (US and Canada staff only)

Subject Matter Expert – General Coding Logic

Remote

About Triplebyte

Come help us build the future of software engineer hiring!

Triplebyte is on a mission to create a more just tech industry by fixing hiring for software engineers. This is important because millions of people have skills (and deserve good jobs), but don’t fit the profile that recruiters seek. We aim to cut out that noise by matching opportunities to people who have the skills to succeed in them – regardless of their background. Companies from stealth-startups to global brands source and hire engineers from Triplebyte.

Over the course of 2020 and 2021, we’ve executed well on a major pivot in our business strategy amidst a global pandemic and economic recession. Now, we’re emerging from the pandemic stronger than ever. We have plenty of runway, we’ve been outperforming on sales / renewals, and we’re excited to ramp up on hiring again!

We have an all star list of investors, some of which include: Garry Tan, Sam Altman, Paul Graham, Justin Kan, Drew Houston and Michael Seibel just to name a few.

You can also read some case studies with a few of our partner companies like Flexport, Mixpanel and Gusto and also learn more about us here:

• Triplebyte Blog- Rethinking Triplebyte
• Triplebyte raises $35M for its online coding test and credentialing service for hiring engineers
• Triplebyte incubates ColorStack to increase Black and Latinx representation in CS programs
• Building an Engineering Team – Harj Taggar and Ammon Bartram

Role Description

Triplebyte has developed a modern approach to skill assessments, backed by extensive psychometrics research and validated with real technical interviews and hiring outcomes at 1,000+ companies. Our assessments are background-blind, unbiased, and designed to be highly predictive of success in downstream technical interviews, thus they help every candidate put their best foot forward when being considered for an engineering / data science role.

As a Subject Matter Expert, you’ll develop new content for multiple-choice skill assessments in general coding logic. Through these questions you’ll look to test understanding of various concepts, models, technologies and practical implementation considerations that engineers need to be familiar with. The content will span a range of skill levels from Entry-level through Principal. We design the content to be clear, unbiased, and relevant to practical jobs in the tech industry. Therefore we are looking for people with a combination of practical experience in the industry, detail orientation and an interest in teaching / coaching.

What you’ll do

• Identify topics to develop content
• Develop questions for multiple-choice tests for general coding logic
• Work with Triplebyte’s assessments team to review questions for quality assurance
• Peer review questions developed by other subject matter experts

What you’ll need to be successful

• 5+ years professional experience in engineering, using modern technologies
• Experience in hiring / interviewing engineers
• Deep practical and theoretical understanding of modern web technologies including how they work under the hood
• Familiarity with tools, languages and Libraries commonly used
• Understanding of practical implementation considerations and ability to define trade-offs between system architecture decisions

Bonus Qualifications

• Academic / teaching experience

Company Culture

We have a laid-back, friendly office culture. Over lunch you’ll often find us discussing the latest in technology, books, and pop culture, and then maybe getting in a quick game of chess or babyfoot (foosball).

Since we’re an early-stage company, we move fast, and it’s important that each member of our team is able to take ownership of projects by defining problems, brainstorming solutions, and running experiments.

Jumpstart Your Application

If you want to jump ahead in the hiring process, you can do so by completing our short Quiz. It usually takes around 30 minutes to complete. In addition to completing the Quiz, make sure to submit your application.

The first step is to complete a short technical quiz, which takes about 15 minutes. This will help us better understand your strengths and expedite your hiring process.

Even if your experience doesn’t match all of the above requirements, we invite you to apply anyway. We recognize that talent comes in different forms. Our business is matching engineers with their next great opportunity, regardless of background. We apply the same ethos to our internal hiring. We’re looking for a team member with enthusiasm and the ability to do the job, not a perfect resume.

Compensation and Benefits for full time employees

• Competitive salary and stock options package
• Open vacation policy
• Employer-paid health, vision, and dental insurance
• 401(k) plan
• Pre-tax commuter benefits
• Daily catered lunches

Senior Data Engineer, Big Data

The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,600+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

GitLab is looking to hire a Senior Data Engineer, Big Data, to their team!

This role requires an analytical and business-oriented mindset with the ability to implement rigorous database solutions and best practices in order to produce and influence the adoption of strong quality data insights to drive business decisions in all areas of GitLab. Data Engineers are essentially software engineers who have a particular focus on data movement and orchestration.

Location – This position is 100% remote

Don’t have a ton of knowledge about GitLab yet? Don’t worry. We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you’ll do in this role…

• Maintain our data warehouse with timely and quality data
• Build and maintain data pipelines from internal databases and SaaS applications
• Create and maintain architecture and systems documentation
• Write maintainable, performant code
• Implement the DataOps philosophy in everything you do
• Plan and execute system expansion as needed to support the company’s growth and analytic needs
• Collaborate with Data Analysts to drive efficiencies for their work
• Collaborate with other functions to ensure data needs are addressed
• This position is always central and reports to the Manager, Data
• Understand and implement data engineering best practices
• Improve, manage, and teach standards for code maintainability and performance in code submitted and reviewed
• Create smaller merge requests and issues by collaborating with stakeholders to reduce scope and focus on iteration
• Ship medium to large features independently
• Generate architecture recommendations and the ability to implement them
• Great communication: Regularly achieve consensus amongst teams
• Perform technical interviews

We’re looking for…

• 5+ years hands-on experience deploying production quality code
• Professional experience using Python, Java, or Scala for data processing (Python preferred)
• Knowledge of and experience with data-related Python packages
• Demonstrably deep understanding of SQL and analytical data warehouses (Snowflake preferred)
• Hands-on experience implementing ETL (or ELT) best practices at scale.
• Hands-on experience with data pipeline tools (Airflow, Luigi, Azkaban, dbt)
• Expertise in designing and developing distributed data pipelines using big data technologies on large scale data sets demonstrated with years of proven experience.
• Has experience with various streaming data concepts, such as Kafka.
• Can lead full scale Data Lake implementations.
• Has good understanding of Lambda Architecture.
• Strong data modeling skills and familiarity with the Kimball methodology.
• Understand and implement data engineering best practices
• Experience with Salesforce, Zuora, Zendesk and Marketo as data sources and consuming data from SaaS application APIs.
• Share and work in accordance with our values
• Constantly improve product quality, security, and performance
• Desire to continually keep up with advancements in data engineering practices
• Catch bugs and style issues in code reviews
• Ship small features independently
• Ability to use GitLab

Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role.

SENIOR DATA SCIENTIST, MACHINE LEARNING – MARKETING

San Francisco, CA or Remote (U.S.)

Discord is looking for experienced, proactive and self-driven Machine Learning Data Scientists to join our Marketing Data Science team! You’ll use your expertise in machine learning to help Discord achieve its mission via marketing solutions.

At Discord, Data Scientists on Marketing DS team partners directly with key marketing and business departments across 3 core business areas, including growth marketing, revenue marketing, and community marketing. DSML at Marketing DS team provide cutting-edge machine learning solutions to: (1) grow new users, engage and retain existing users, (2) promote monetization features such as Nitro, (3) enable creators, admins, and moderators to successfully build, run and even monetize communities. Each area is an important component of the Discord business. Check out our blog about how our team informs strategy & innovation at Discord here!

What You’ll Be Doing

• Apply state-of-the-art machine learning techniques to provide a deeper understanding of product, users, and communities
• Build predictive models to support high impact company initiatives
• Ideate, communicate, and partner directly with product, engineering, and business teams to improve decision-making and drive impact

You Will Thrive In This Role If You Have

• Expertise in at least 2 of the following domains: linear models, neural networks, tree-based models, and unsupervised learning
• 2+ years of industry experience in developing and productionizing applied machine learning for internal use cases (i.e. low SLA, batch models)
• Masters, PhD, or equivalent experience in a quantitative area such as Computer Science, Applied Stats, Math, Astrophysics, etc
• Proficiency with Python
• Knowledge of SQL
• Excellent communication skills, with the ability to explain complex findings and technical approaches to a variety of audiences
• Desire to work with amazing, passionate technical and non-technical partners who care deeply about solving challenging problems to improve Discord for its users
• Last but not least – a collaborative attitude and a healthy dose of natural curiosity!

Bonus points

• Experience visualizing and auditing model outputs to ensure models are performing as intended

#buildbelonging

(New York City only*) Minimum salary of $186,000/year + equity and benefits Note: Disclosure as required by NYC Pay Transparency Law

(Colorado only) Minimum salary of $148,800/year + equity and benefits *Note: Disclosure as required by sb19-085(8-5-20).

Benefits and Perks

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A erse slate of Employee Resource Groups
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

Senior Game Analyst

REMOTE

PUBLISHING ANALYTICS & DATA SCIENCE

FULL TIME

Company Overview:

A leader in creating deep and engaging experiences on PC and mobile, Jagex was founded in 2001 and is today one of the UK’s biggest and most respected video game developers and publishers.

Famed for its flagship MMOs RuneScape and Old School RuneScape, Jagex has welcomed more than 260million player accounts to its world and created a $1bn lifetime franchise revenue. Today the RuneScape franchise exists beyond running games in live operations; our titles are living games that connect and inspire millions of players, with content and experiences both inside and outside of inexhaustible game worlds.

Both RuneScape and Old School RuneScape, on PC and mobile, offer ever-evolving, highly-active worlds and our community-focussed development ethos empowers players to have a real say in how each game is shaped.

Jagex is expanding and extending its portfolio with fresh franchise titles, new IP and, in 2018 launched Jagex Partners, delivering third-party publishing and operational services exclusively for the living games of the future.

Jagex employs more than 400 people at its Cambridge headquarters and is on the hunt for talented people to work across the business to help the company to achieve yet another year of record growth and player satisfaction.

Job Purpose:

Analytics, Data Science and Engineering (ADSE) is the heart of player, product, and business insights on our titles. The Senior Game Analyst, focusing on performance marketing and optimization, is one of the most critical roles in ADSE. It acts as a centre of acquisition and player growth insights for our Studio. The person in this role is most successful when they can merge analytical skill with performance marketing and game industry knowledge to drive player growth.

This Senior Game Analyst role will deliver insights learnings and guidance to third party studios and business development staff. They will have a significant impact on the direction of games, third party development teams and new publishing opportunities.

Key Duties Include:

• • Grow relationships across both the Jagex studio and third party organisations to promote a data-driven partnership
  • Add valuable actionable insights to aid in the development of third party games
  • Create KPI dashboards to monitor the health of third party titles for both internal and third party use
  • Responsible for tracking, reporting, and analyzing the performance of third party games, ad-hoc analytic requests, and development/automation of regular reports.
  • Analyze A/B and multi-variate tests, communicate results and provide recommendations
  • Query and analyze big data to uncover high-value insights with direct impact to improve game and player experience
  • Partner closely with game development and engineering teams in designing telemetry events to better understand product quality
  • Guide decisions on product and feature roadmaps using a variety of data sources and analyses
  • Brainstorm with development and business teams to direct ambiguous questions or misleading metrics into impactful analysis plans
  • Drive deep, impactful learnings by working with large datasets and combining that with game design experience and research to deliver a story-driven direction based in data
  • Present analytical conclusions to business stakeholders clearly and practically
  • Partner with data engineering to manage data requirements such as schema requirements and data format to support high-quality deliverables
  • Conduct useful analysis while adhering to version control, documentation, and reproducibility practices

Qualifications:

• • Extensive knowledge of SQL, Python or R, Statistical Modeling & Data Cleansing Techniques.
  • Extensive knowledge of quantitative techniques and tools.
  • Crafting a clear message for your audience using complex ideas and insights in a simple to understand manner.
  • Base understanding of project management, research, and scientific testing.
  • Strong domain knowledge in assessing digital products, working in a game analytics environment in core statistical modelling and toolsets.

Company Benefits:

– Flexible Working

– Bonus Scheme

– Private Health Care

– Gym Membership

– Generous Pension Contributions

– Life Insurance

– Free Cycle Repair

– Income Protection

– Dental Plan

– Free Fruit and Drinks

– Subsidised Canteen

Feel like you fit this role, but don’t meet all the requirements? We strive for fresh perspectives, so as long as you can demonstrate how your attitude and other abilities might make up for any gaps we would welcome your application!

Support Systems Admin

Anywhere in the United States

About the position

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

Greenhouse is looking for a Support Systems Admin to join our team!

This Support Systems Admin will work with our customer-facing teams as a Zendesk Administrator and will be focused on the configuration and maintenance of the tech stack used by the Support team at Greenhouse. They’ll be responsible for maintaining our existing Zendesk workflows, troubleshooting, report building, building out the Zendesk roadmap, and configuring new functionality. This inidual will work cross-functionally with our Customer Success, Engineering, Professional Services, and IT teams as well as own the data hygiene and clean-up process and help us run more efficiently.

Who will love this job

• An inquisitive problem solver – you take the time to dig deep to identify the problems below the surface
• An expert operator – you love building systems that ensure things run efficiently
• A meticulous organizer – you have a natural ability to craft order from chaos and a determination to get the details right
• A collaborative partner – you know that working cross-functionally is the best way to get the job done and you’re comfortable stating your case for positive change

What you’ll do

• Develop, test, and deploy continuous improvements of Zendesk
• Troubleshoot, diagnose, and resolve problems with key workflows
• Surface and implement improvements to existing workflows, administration, and automation
• Use data to improve customer experience, ticket deflection, and agent productivity
• Enable the team with system process documentation and training
• Define the Zendesk roadmap and prioritize projects based on cross-functional needs
• Build strong relationships with the Support, Customer Success, Professional Services, and IT teams to best understand their needs and optimize tools to support them
• Deploy scalable processes and rules to ensure data hygiene, process compliance, and clean reporting

You should have

• Experience administering Zendesk (Enterprise tier, a plus)
• Working Knowledge of Zendesk channels including Support, Guide, Talk, Chat & Explore
• Strong understanding of Zendesk SLA functionality and reporting
• Working knowledge of Zendesk development SDK and Webhooks, API’s, HTML /CSS
• Experience writing scalable business rules and automations
• Experience with Customer Support team processes at a SaaS company
• Zendesk Support Administrator Certification, a plus
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The ranges added below are for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $70,000 – $94,000

Who we are

At Greenhouse, we celebrate having a erse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 – 2022), and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee’s journey. From day one of our interview process to executive “Ask Me Anything” sessions, we consistently cultivate an inclusive environment.

For all our employees, we offer a full slate of benefits from competitive salaries, stock options, fully paid option(s) for health coverage (medical, dental and vision), disability coverage, employer paid life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer flexible vacation and a 401(k) matching program. For Dublin-based employees, we offer 25 days’ vacation and an employer matching pension program.

Our success in making companies great at hiring depends on our ability to create a erse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a erse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a ersity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and erse hiring needs.

Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page

**We are a distributed company and do our best work where it works best for us – as iniduals and as teams. At this time, all employees are working remotely due to COVID-19.**

Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and alert us right away at [email protected].

Title: Sr. IT Support Specialist, UK

Location: Remote – U.S.

Headspace Health is looking for a Sr. IT Support Specialist, reporting into our Manager, IT Operations. The Sr. IT Support Specialist must have an understanding of support principles, project management fundamentals, strategy and technical acumen. They should be an autonomous critical thinker and problem-solver with great attention to detail. Since end-user support and teamwork are important aspects of the role, excellent communication and people skills are required. The primary focus of our Sr. IT Support Specialist will be to provide end-user support to our growing staff around the world, with a focus on our London office and International personnel via our ticketing system utilizing email, chat, video and phone communications.

How your skills and experience will come to life at Headspace:

• Provide Tier 1 and Tier 2 support for situations requiring in-depth technical expertise
• Provide technical support and/or training for systems, services and platforms in person, via email, via video conferencing, and by phone
• Being resourceful and having a curious mind to find and solve the root causes of technical issues
• Assisting with the management of the support queue to ensure issues are prioritized based on business needs, ensuring issues are successfully resolved
• Being an excellent communicator who enjoys working independently and as part of a team
• Serve as a resource to more junior IT specialists
• Strong customer focus mentality
• Eagerness to learn and interest in developing new skills
• Willingness to adapt and prioritize in real-time to meet business need

What you’ve accomplished:

• 5+ years experience in a similar role, ideally supporting 300+ users in tech/creative industries
• Extensive experience with Mobile Device Management platforms (JAMF, Intune a plus)
• Experience with Project Management principles (ITIL, PMI, etc.)
• Experience with Vendor management.
• Experience using and monitoring a ticketing system, adhering to variable SLAs (ServiceNow a plus)
• Experience with Google Workspace Enterprise administration required
• Experience with SaaS application access management via Single Sign On (SSO) required (Okta experience a plus)
• Experience with Microsoft Office 365 software and user management
• Experience supporting collaboration and video telepresence systems, remotely and in-person.
• Experience supporting macOS and associated imaging technologies (BASH scripting a plus)
• Experience supporting Windows 10 (Command Line / PowerShell a plus)
• Intermediate understanding of change management and IT security principals
• Intermediate understanding of wired and wireless networking technologies a plus (Cisco Meraki preferred)
• Available to assist with after hours support for urgent requests

How to get started:

If you’re excited by the idea of seeing yourself in this role at Headspace Health, please apply with your resume and a cover letter that best expresses your interest and unique qualifications.