Title: On Site Service Representative

Location: Saskatoon Canada

Job Description:

Work Location Type: Onsite

Position Summary:

The Onsite Service Representative's (OSR) main function is to support Grainger's strategic vision to be Our Customers' First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.

This is a part-time 32 hour per week role, M-F between the hours of 7:30 and 4.

Job Responsibilities (You Will):

Customer Service/Inventory Management

• Services multiple customer locations on a designated route by providing the following services:

• Receive and stock purchased product in designated customer locations.

• Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.

• Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.

• Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.

• Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.

• Meet defined KPI's for the position.

Account growth

• Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures "spot buy" opportunities while on site, looks for additional opportunities to add items to program)

Cross-functional partnerships

• Execute onsite service component of account strategy as defined by cross-functional business partners.

• Work with sales partners to improve customer experience and increase business.

Education/Experience (You Have):

• High school diploma and 1-3 years' experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.

• Self-motivated, with high energy and dedication to customer service and sales growth.

• Must be comfortable on daily use of technology.

• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.

• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger's Core Value Proposition.

• Handle various technical and operational issues.

• Operate in a rapidly changing environment.

• Excellent verbal and written communication skills.

• Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).

• Must possess and maintain a valid driver's license in province of residence.

• May be required to use a personal vehicle for transportation with valid insurance which meet's Grainger's standards.

• Ideal candidate would be based out of North Battleford area.

This role may require you to attend customers' sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits:

Our programs provide choice and flexibility to meet your inidual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

Title: Tour Guide

Location: Waitomo Caves New Zealand

Job Description:

Join Our Team as a Cave Guide at Waitomo Glowworm Cave!

Are you passionate about providing exceptional hospitality and creating unforgettable experiences for visitors from around the world? We are looking for enthusiastic and energetic iniduals to join our team as Cave Guides at the stunning Waitomo Glowworm Cave and Aranui Cave.

Tourism Holdings Limited (thl) is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, the USA, and the UK. Our brands include maui, Apollo, Britz, Cheapa Camper, Hippie, Mighty rentals, and more. We also design motorhomes through Action Manufacturing and create digital products via thl Digital.

About The Waitomo Glowworm Caves - Discover Waitomo:

The restaurant team serves a range of delicious food and beverages in the award-winning Waitomo Glowworm Caves Visitor Centre.

• Our core values that drive the business are Manaakitanga, Kaitiakitanga and Whanaungatanga - all of which are also measures of our care for our people and our place.
• A great work environment - where you'll spend your day surrounded by positive, passionate and multicultural people.
• Part of Tourism Holdings Limited (thl) - NZ's premium tourism company operating iconic kiwi brands The Legendary Black Water Rafting Company and Waitomo Homestead.

About the Role:

We are looking for part time, fixed term Cave Tour Guides where you will be responsible for leading entertaining and safe tours through our beautiful caves, ensuring our visitors have a memorable experience. You will also have the opportunity to participate in sustainability and environmental initiatives, as well as support in maintenance tasks.

What We're Looking For:

• Experience as a Cave Guide or in Customer Service.
• Certificate in Tourism (advantageous).
• Minimum NCEA Level 2.
• Current driver's license.
• First Aid qualification (Level 1) (advantageous).
• Knowledge of Tikanga and Te Ao Maori (advantageous).
• Ability to engage and relate to visitors from erse cultures.
• Excellent personal presentation, professionalism, and interpretation skills.
• Full of energy and a team player.
• Available to work in a 7-day operation.
• Proficient swimmer with a general level of overall fitness.

Why Join Us?

• Be part of a dynamic and supportive team.
• Work in one of New Zealand's most iconic tourist destinations.
• Opportunities for training and professional development.
• Contribute to sustainability and environmental initiatives.
• Enjoy the unique and authentic experience of working at Waitomo Glowworm Caves.
• Contribute to the local tourism economy.

If you are passionate about tourism and have the skills and experience, we are looking for, we would love to hear from you! Apply now and become a part of our team at Waitomo Glowworm Cave.

Title: Key Account Manager I

Location: GREEN BAY, WI, US, 54301-5160

Workplace: Hybrid

Department: Sales (US)

Job Description:

Work Location Type: Hybrid

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.

Are you passionate about developing and fostering a positive business experience for customers? We are searching for a highly motivated Key Account Manager to join our team at Imperial Supplies.

What is Imperial Supplies? Imperial Supplies, a Grainger company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Why should you join Imperial?

• Competitive salary        
• Hybrid / Remote schedule
• Monday – Friday work schedule, no nights, or weekends!
• Immediate medical, dental, vision; 12 hours of PTO for every full month worked, 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!

Assisting Corporate Account or Key Account teams in project management, program execution and account activity support. Meet with key customer contacts to review past activities, achieved results, customer feedback concerning products and services and to present planned activities concerning national account sales goals.

Key Responsibilities:

• Meets or exceeds annual revenue budgets and operates within annual expense budgets.
• In conjunction with a Corporate Accounts Manager or Key Account Manager II, calls on national accounts within chosen vertical markets to sell and implement Imperial national account programs.
• Assists in developing and implementing a sales plan for each account to maximize our opportunity of growth, consistent with the company objective. Supporting multiple projects at a time.
• Communicates sales plans and progress to appropriate inside personnel to ensure proper support of account activity.
• Maintains a high level of customer satisfaction with developed customer base.
• Communicates with the Marketing department regarding new products, sales promotions, pricing, new and existing market leads, as well as our competitors' sales strategies and offerings.
• Develops and maintains account records for each customer.
• Escalates major issues to upper management within Imperial
• Participates in the development of an annual sales and expense budget. Responsible for monitoring variances and reporting trends.

Travel: 20% (over nights included).

What we require: Associate Degree or equivalent work experience, one year of B2B sales experience

What will put you ahead: Associate or bachelor’s degree; sales education, three years sales experience with the automotive dealership industry.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to iniduals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

Title: Receptionist

Location: Saint Paul United States

Job Description:

Part Time Role

Shift: Wed 10:30a-3:00p, Thur 6:30a-3:00p, Fri 6:30a-3:00p.

Receptionist - JLL

What this job involves: As a Receptionist at JLL, you will serve as the welcoming face of our client's workplace while providing comprehensive administrative, receptionist, and concierge support that enhances the client experience. This role combines exceptional customer service with facility support duties, requiring you to proactively develop client relationships while ensuring operational excellence. You'll be instrumental in creating positive first impressions and maintaining professional environments that reflect JLL's commitment to transformative workplace solutions and operational excellence.

What your day-to-day will look like:

• Proactively develop and maintain client relationships while ensuring expected service levels are achieved and Key Performance Indicators are met
• Manage professional sign-in processes for vendors and visitors with hospitality and attention to detail
• Provide high-level administrative support including way-finding, amenities guidance, and organizational information to employees and visitors
• Handle incoming and outgoing calls with professional distribution of messages and coordination with client employees
• Maintain conference room booking schedules to maximize efficient use of space and support meeting needs
• Maintain all contact lists including suppliers and contractors while tracking badge distribution for vendors and employees
• Ensure front office and reception area maintenance, keeping areas clean and presentable at all times
• Assist with mailroom functions including management of mail service and courier contractor relationships

Required Qualifications:

• Excellent communication skills with professional phone manner and written correspondence abilities
• Strong organizational skills with attention to detail for managing multiple administrative tasks
• Problem-solving abilities to handle special requests and coordinate workplace services outside routine operations
• Physical capability to adequately perform job functions including lifting, bending, and moving safely
• Ability to work independently with minimal supervision while maintaining high service standards
• Self-motivated personality with confident, energetic, and flexible approach to changing needs
• Customer service experience with ability to enhance client experiences through exceptional service

Preferred Qualifications:

• Experience in receptionist, administrative, or customer service roles
• Knowledge of conference room management and booking systems
• Experience with vendor management and visitor coordination processes
• Understanding of emergency response procedures and team coordination
• Experience supporting workplace amenities and programs
• Knowledge of cost control principles and operational efficiency practices

Location: Onsite - St. Paul, MN

Estimated compensation for this position:

19.00 - 21.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -St. Paul, MN

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

Title: Director, Digital Commercial Operations

Location: Beachwood United States

Job Description:

Eaton's Electrical Sector is currently hiring a Director, Digital Commercial Operations to join our team. This position is a hybrid work model and can be based out of any Eaton U.S. location. Relocation within hiring country is only offered to Eaton's Beachwood, Pittsburgh and Raleigh locations.

Digital Commercial Operations manages the delivery, support, reliability, and optimization of digital solutions for Eaton. The Director will oversee post-sales strategy, service delivery, technical support, customer success, and commercial infrastructure to maximize customer satisfaction and retention. This role also aims to lead global support and customer success standards as a driver of growth and differentiating value in our markets.

Job Responsibilities:

• Define, manage, and execute on commercial metrics and key performance indicators, including service level agreements (SLAs), customer success metrics such as ARR, renewal rate, churn, and expansion hit rate.
• Collaborate with cross-functional teams, including sales, marketing, and regional commercial operations leaders, software engineering, and product management to implement customer-focused initiatives that drive retention, renewals, and expansion.
• Manage and optimize deployment infrastructure by coordinating with Software Engineering, Offer Management, engineering service teams to streamline customer deployment.
• Oversee the application of Site Reliability Engineering to support system uptime, availability, performance, and scalability.
• Support business continuity and disaster recovery efforts to maintain service delivery during disruptions, including cyberattacks or natural disasters.
• Standardize customer support processes and escalations, third-party monitoring services, and service level performance metrics ensuring coordination across global support teams.
• Leverage AI and self help to optimize customer support and customer success experiences.
• Manage global strategic pricing, proposal management, and sales configuration for all Brightlayer solutions in collaboration with segment and regional sales teams.
• Develop and oversee departmental budgets and forecasts in accordance with organizational objectives.
• Organize and conduct monthly Brightlayer Operating Reviews with the Electrical Sector executive leadership team.
• 25 percent travel anticipated.

Qualifications:

Required Qualifications:

• Bachelor's degree required from an accredited institution; MBA preferred.
• Minimum ten (10) years of experience in commercial operations leadership in a matrixed or global environment
• Minimum five (5) years experience managing people
• Experience leading commercial operations for a SaaS product, preferably in manufacturing or services industry
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• MBA Degree
• Experience with end to end service level management
• Familiarity with site reliability (SRE) practices and performance standards

Position Success Criteria:

• Proven track record in building high performance teams, leading cross-functionally, developing and retaining employees, and driving organizational change.
• Drives organization towards modular, scalable solution
• Strong analytical, process improvement, and project management skills
• Experience leading large teams and influencing cross-functional stakeholders
• Demonstrated success in developing and implementing service strategies that establish best-in class customer satisfaction and retention culture.
• Analytical mindset with proficiency in data analysis and problem-solving.
• Experience with CRM systems and service management tools.
• Stays abreast of industry trends and best practices in customer service, customer success, and professional integration services.

At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $176249.97 - $258499.96 a year. This role is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Title: US Insurance Expert

Location: United States

Type: Full-time

Workplace: remote

Category: Customer Support

Job Description:

Join Our Mission: Help the Helpers with Jane

At Jane, we’re all about fostering growth, spreading delight, and serving the healthcare community. We simplify the lives of healthcare practitioners and their patients every day - and we’re looking for an experienced US Insurance Expert ready to jump in and help us do that even better.

Success in Jane means collaborating with your team, delivering an aligned result with efficiency and quality, communicating clearly and openly, and embracing continuous improvement. Jane is a remote-first company, and this role is open to candidates across the United States.

Your Role in Our Journey

In 2023, Jane reached an exciting milestone by integrating with Claim.MD, making the US insurance billing experience simpler for our customers. We’re now expanding our in-house expertise to strengthen support, training, and learning across our teams and customer base.

As our US Insurance Expert, you’ll leverage your deep Revenue Cycle experience to educate, support, and elevate how Jane and our customers navigate insurance billing. You’ll be the go-to authority for complex cases, content creation, and internal enablement.

Learn More About Us

We’re founder-led, which means staying true to our values while keeping our eyes on the horizon. Our product enables the likes of physical therapists, mental health professionals, chiropractors and many more. It helps them to digitally streamline their practices with features like online booking, medical charting, scheduling, telehealth, secure payments and billing. Curious? Check out more features here.

We set the bar high, both for the quality of our work and how we treat each other and our customers. It's our customers who keep us striving for better, never settling for less and always improving. And for us, it’s just not about your past achievements or speedy work; we value curiosity, problem-solving skills, and an eagerness to learn.

Jane offers a level of autonomy and flexibility to balance work and life. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year. That comes in the form of departmental get-togethers or company retreats. We're on the search for folks who are ready to e in and become part of our journey toward making healthcare professionals' lives easier.

We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.

You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra reviews.

If you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented iniduals, then we can't wait to meet you!

The Impact You Could Have

• Be the internal insurance authority - You’ll act as the go-to person for escalations, reviewing complex claim rejections and denials and helping our Support team identify root causes rather than one-off fixes.
• Educate and empower - You will help create clear, engaging learning content and guides for both customers and internal teams fostering continuous learning and development within the team.
• Lead escalations - You will support our team by resolving complex US insurance billing and rejection issues quickly and empathetically.
• Champion clinic confidence - Be a direct partner with clinics that need additional guidance - whether they’re onboarding or troubleshooting advanced billing setups - to ensure they feel supported and capable when using Jane’s insurance tools.
• Identify trends and insights - You will meticulously review support cases, find knowledge gaps, and collaborate cross-functionally to improve tools and workflows.
• Cross-collaboration - You’ll be the connective thread between teams at Jane - translating customer billing pain points into insights for Product, supporting education and enablement with up-to-date training material, and advising our Support teams on complex insurance workflows. Your ability to bridge communication between technical and operational teams will ensure that our billing tools evolve with accuracy and empathy.
• Support Jane’s Billing Service - You will provide expert input on complex billing questions, contribute to quality assurance, and participate in team training to ensure the service remains accurate, scalable, and trusted by clinics.
• Lead improvement from within - You will identify opportunities to simplify internal processes, close knowledge gaps, or strengthen cross-team alignment. You’ll take ownership of internal projects that improve how Jane supports our clinics and how our teams collaborate.

The Experience We Feel We Need

• 7+ years of full Revenue Cycle experience as a biller within the United States - ideally with Physical Therapy, Chiropractic, or Acupuncture practices.
• Strong understanding of Commercial, BCBS, Medicaid, and Medicare billing requirements - and how they vary across states.
• Proven experience with provider credentialing and enrollment, eligibility checks, and prior authorizations.
• Deep expertise in claim submission and follow-up, including managing rejections, denials, disputes, and patient collections across multiple payer types (commercial, auto, Medicare/Medicaid, personal injury).
• Familiarity with EDI workflows and clearinghouse processes (experience with Claim.MD is a plus).
• Experience educating or training others in medical billing, coding, or credentialing - whether formally or through peer mentorship, with an ability to turn complex information into approachable learning.
• Comfortable acting as the escalation point for internal and customer-facing billing inquiries, bringing both expertise and calm to high-stakes situations.
• Naturally collaborative, working cross-functionally with Support, Product, Community, and Billing Service teams to ensure billing best practices are consistent, scalable, and accurate.
• Continuous learner who stays connected to real-world billing changes, payer updates, and evolving compliance requirements.
• A true improver - someone who identifies gaps, builds processes, and documents what they learn to make things easier for others.
• Human and helpful communicator who can balance technical accuracy with empathy, clarity, and patience.
• Comfortable working in a fast-paced, evolving environment, where ambiguity is normal and growth is constant.

Compensation & Benefits

Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This is reflected by a strong starting annual salary of $72,000 USD for the US Insurance Expert role at Jane. You’ll be eligible for a salary increase each year on your work anniversary that will reflect the hard work you’ll be doing to meet our customers’ high bar and the growth you’ll be experiencing in a fast-paced, high growth environment.

At Jane, we offer flexible benefits options that includes a range of health, dental, and vision plans, with a 100% employer-paid option. Employees have access to income protection through life insurance and disability coverage, and can choose between an FSA or HSA (with the high deductible plan option) for medical expenses. Our well-being perks feature services like One Medical for virtual care, Spring Health for personalized mental health support, XP Health for vision care, and much more to support your overall health and wellness.

At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and erse workplace.

We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the erse community of helpers that Jane serves.

Employment decisions are made based on how a candidate’s skills and experiences match the role and what they bring to the Jane community, assessed through a fair interview process.

We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.

CoinsPaid is looking to hire a Senior Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in Europe.

Title: Customer Service Specialist (Hybrid)

Location: Manchester

Type: Employee - Permanent

Workplace: hybrid

Category: Customer Services

Job Description:

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

As a Customer Service Specialist, you are customer-centric and a strong team player, with a collaborative approach that ensures the customer is always at the heart of everything you do. You can identify opportunities to improve the service we offer and make decisions aimed at creating an exceptional customer experience every time. Delivering first-call resolution by working closely with other areas and taking ownership of each customer interaction is essential to this role.

You will work 5 days out of 7, totalling 37.5 hours per week. The working pattern will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will work one weekend a month, 9 am – 5:30 pm.

This is a hybrid role. The team works in the office Monday - Wednesday.

You will be required to work on some bank holidays each year, for which you will receive time off in lieu.

A day in the life:

• • Answer a high volume of calls and interact with customers over live chat and email
  • Deal with their day-to-day banking needs across a range of products and services, complex queries and provide a resolution on that first call
  • Accurately investigate customer queries, raising with relevant parties, and escalate where needed
  • Make sure service and customer demand is met to a high standard and within an agreed turn-around time - service level agreement (SLA)
  • Participate in initiatives that help improve our customer service, processes, and procedures
  • Liaise closely with other teams to advocate on behalf of customers
  • Listen to customers personal circumstances to understand their requirements and provide personalised solutions where possible and consistently deliver good customer outcomes

About you:

• • You’ll provide an exceptional customer service across a range of channels (telephony, chat, email) whilst working in a fast-paced busy contact centre
  • You have excellent communication skills with the ability to work as part of a team
  • You have the ability to maintain high levels of accuracy
  • You are adaptable and have the ability to meet hanging priorities and customer demand
  • You’re highly motivated and committed to achieve success for you and for the customer
  • You are goal orientated and able to meet company goals to achieve important objectives
  • You’re proactive and have the initiative to create frictionless customer journeys
  • You take ownership for each customer, providing the best end to end experience to deliver the best customer outcome
  • You are an expert in digital comms, embracing & assisting customers digitally using their own device or our online banking and mobile App

At Zopa we value flexible ways of working.

We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 3 days a week.

You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. 

#LI-LH1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Customer Support Specialist

Location: Wrocław

Job Description:

Join Vonage and help us innovate cloud communications for businesses worldwide!

Your key responsibilities:

We are looking for a talented Customer Support Specialist to help us deliver an outstanding customer experience. Your primary role will be to focus on ensuring our customers are 100% happy and that their issues and faults are resolved quickly and professionally. We want an inidual that is going to come in and make a difference from day one and help us achieve our goal of building the best support team possible.

• Logging, prioritization and escalation of support issues and requests
• Develop and maintain good working relationships with clients to promote a high level of customer service
• Resolution of 1st line support issues and requests via telephone and remote support 
• Analysis of Network trace information
• Manage inidual workstreams using Salesforce (CRM)
• Shift model of work

What you'll bring:

• Excellent communications skills, written and verbal
• Very good English, written and verbal 
• A positive outlook with the ability to be flexible and adaptable
• Good interpersonal skills and the ability to deal with users at all levels
• Able to operate to time-sensitive deadlines
• Management of multiple channels of activity
• Able to apply good judgement to diagnose the level of customer need
• A positive, confident and client-centric approach to work
• Experience within 1st line support (preferable Telecoms)
• Good working knowledge of Browsers, Microsoft Word and Excel

Experience we consider a plus:

• Proven experience in troubleshooting and fault finding on networks
• If we have talents located in Wroclaw with the right mindset and personality, will be considered without previous support experience

How you’ll benefit:

• Attractive salary depending on your skills and experience
• Work in a young, international team in our new office in Wrocław or remotely (Poland)
• Chance to work for the leading ‘Contact-Centre in the Cloud’ vendor

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from erse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for iniduals within the same role based on business conditions, departmental need or geographic location.

Title: Solutions Architect

Location: Remote - United States

Job Description:

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

Open to candidates based in Pacific time in the US. 

Algolia, the leader in providing industry grade search and discovery tools to drive richer, more powerful engagement and success capabilities, is seeking a Solutions Architect to accelerate technical success and product adoption. You'll collaborate closely with enterprise customers, owning Algolia solution patterns and offering trusted advice for successful implementation. Additionally, you'll influence the product roadmap and facilitate tailored solutions, both internally and externally, to enhance customer success.

As a Solutions Architect, your role involves guiding customers in design, strategy, and best practices for Algolia product deployments. We're looking for candidates with a development and consulting background, technical expertise, and strong relationship skills to drive outstanding outcomes across business units and product teams.

THE ROLE WILL CONSIST OF:

• Be a Trusted Advisor; engage with our customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes
• Link business processes with product technical solutions
• Execute delivery methodology to drive projects to completion on time and on budget    
• Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution
• Prototype and catalog new solutions to fit business pain points 
• Consult on architecture, indexing, searching, and UI best practices 
• Expand relationship and product usage within the enterprise segment 
• Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth
• Aid in the development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective
• Partner with Success Management and Engagement Manager and other internal roles to understand project goals and deliverables
• Create and increase reusability of solutions content (blog posts, workshop tutorials, etc), tooling, and internal projects  
• Build out tooling and/or collateral to help scale customer engagement
• Inform and ultimately evolve product ecosystem by listening and advocating for customers technical needs
• Work with Engineering to track and resolve feature requests and bugs   
• Meet with Product to stay informed on the latest changes to Algolia ecosystem and disseminate internally and to customers as appropriate

REQUIRED SKILLS / EXPERIENCE:

• 5+ years experience in a customer-facing, deeply technical, and consultative role 
• Experience working with ecommerce or search technologies 
• Polished consulting skills
• Keen awareness of sensitive client topics
• Capability to tactfully navigate and effectively address client messaging and recommendations
• Proficient in Javascript/HTML/CSS for the front-end
• Proficient in a backend framework (i.e. node, Rails, Django, etc.)
• Ability to establish credibility and rapport with Senior Executives and technical and non-technical team members
• Excellent analytical and problem solving skills with a history of hands-on project management of large and small initiatives
• Ability to prioritize tasks effectively with a high-level of attention to detail
• Ability to quickly define dependencies, issues, and outline mitigation plans against risks
• Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions
• Ability to communicate effectively to both the technology and business communities
• Consistent history of business-building successes and passion for results

NICE TO HAVE:

• Spanish or Portuguese Speaking 
• Backend/frontend mobile development
• Analytics, A/B testing
• Familiarity in relevant verticals: E-commerce/ Search/ CMS/ DXP  
• Project management experience
• Experience within search domain and search-as-a-service companies
• Experience at our current stage and beyond (high growth, lots of change and building internal infrastructure)

FLEXIBLE WORKPLACE STRATEGY:

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an inidual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. 

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, ersity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

PLEASE REVIEW OUR POLICY FOR AI USE IN INTERVIEWS - https://www.algolia.com/blog/algolia/algolia-ai-guidelines-for-candidates

IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice

We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:

• Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.
• All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.
• We’ll never ask for payments, purchases, or financial details during the hiring process.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

Title: Senior CRM Specialist

Location: Athens Attica GR

Workplace: Hybrid remote

Job Description:

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars.

• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.

• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.

• Over 2.5 million happy travellers every year.

⭐️ If you want to e deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.⭐️

The Team

We are a group of vibrant, erse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.

As a Senior CRM Specialist, you will support our global B2C retention and engagement efforts by providing analytical insights, journey design expertise, and CRM platform knowledge to strengthen customer loyalty and drive repeat usage across our ground transportation network. Working closely with the Head of CRM, you will help optimize our loyalty program, analyze traveler behaviors, contribute to predictive and segmentation models with BI and Product, improve incentive efficiency, and design high-impact lifecycle flows that elevate the traveler experience. This role blends data-driven thinking, creativity, and a mobile-first CRM approach to enhance our automation ecosystem and deliver performance reporting that showcases CRM’s contribution to overall B2C growth.

Responsibilities

Loyalty Program & Customer Engagement Support

• Support in optimizing our global loyalty program by analyzing traveler enrollment, engagement behavior, program value, and cost efficiency.

• Identify opportunities to increase repeat airport transfers through targeted lifecycle enhancements, loyalty touchpoints, and reactivation triggers.

• Contribute ideas, concepts, and recommendations to strengthen customer retention and reduce churn, based on data and behavioral insights.

Customer Behavior Insights & Journey Design

• Collaborate with BI and Product teams to analyze customer behavior and contribute to the development or refinement of models such as churn prediction, RFM, next-best-action logic, and personalized recommendations. 

• Transform insights into actionable journey concepts and high-level flow designs.

• Apply personalization techniques to ensure communications adapt to traveler profiles, behaviors, and booking patterns.

Incentives Strategy & Efficiency

• Support the evolution of our incentives strategy by analyzing performance, cost structure, and impact on traveler retention and LTV.

• Work with Product and Finance teams to ensure incentive flows are efficient, measurable, and operationally sound.

• Provide insights and recommendations to improve incentive targeting and ensure alignment with business efficiency goals.

• Ensure incentives are properly integrated into automated journeys and lifecycle segments.

• Support in campaign-level budget allocation to ensure CRM initiatives align with engagement targets and deliver efficient, measurable impact.

Automations for Growth & Performance Reporting

• Contribute to the creation and refinement of event-based automations, lifecycle triggers, and CRM logic in collaboration with the Product and CRM teams.

• Bring a mobile-first approach to CRM design and ensure automations align with traveler needs across devices and channels.

• Produce clear, insightful reporting on user-level performance, incentive-level ROI, campaign impact, and overall CRM contribution to B2C growth.

• Ensure data accuracy and integration quality across the CRM stack, supporting Product on event reviews and data flow validation.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.

• Excellent written and verbal communication skills in English. Any other language skills will be considered a plus.

• 4+ years of experience in CRM, retention, loyalty, or lifecycle-focused roles; preferably in travel, mobility, or consumer digital businesses.

• Strong analytical background with expertise in spreadsheets and data visualization tools (Tableau, Looker studio, Power BI, etc.)

• CRM platform experience, including familiarity with Liquid for personalization (Braze, Hubspot or other)

• Understanding of API-based integrations, event-based CRM logic, customer attributes, and mobile lifecycle messaging.

• SQL and HTML familiarity are a plus.

• Creative thinker with the ability to propose ideas, conceptualize journeys, and support strategic planning with data-driven insights.

Benefits

• Vibrant and fresh work environment

• Flexible work-from-home policy

• The tools you need to perform your daily tasks successfully

• L&D personal budget

• +4 extra PTO days annually

• The unique opportunity to join “the next big thing” at ground leve

Title: Account Manager - Chicago

Type: Account Management

Workplace: hybrid

Category: US Team

Job Description:

$60,000 - $66,000 a year

Location: Chicago, Hybrid

Type: Full-Time

Salary: $60,000 - 66,000 OTE

About Zen Educate:

Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn per year of that spent on fees that take money out of the education system. By leveraging the latest technology, we purpose built a platform that helps schools to pay less while educators earn more.

We want students to have access to the best education possible, and we go the extra mile to find, onboard, match, and coach incredible educators that deeply care about their students. We wake up every day on a mission to care more. We care more about our schools. And we care more about our educators. 

This is your chance to make a difference and join a high growth tech startup on the ground floor. We are a collaborative company, and the career growth opportunities are endless if you are someone willing to e in, be entrepreneurial, and do whatever is needed to get the job done. We are passionate about learning and development, and will invest in both your personal and professional growth.

If this is your first account management/partnership/sales job, we still want to hear from you - especially if you have an education background. This is a wonderful opportunity to get your foot in the door with a tech company and gain skills that will unlock exciting new doors for you in your career. 

We have recently raised our Series B funding of $37mil, the largest round in European EdTech this year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets!

What you’ll be doing:

-Managing and growing a portfolio of US school partnerships:

-Generating an increasing number of paraprofessional and teacher roles that Zen will staff over time for each district and charter school.

-Upselling Zen products and services.

-Reporting on key trends and feedback from schools and working with our incredible Product team to implement that feedback

-Being a responsive, central point of contact for all school partnership stakeholders.

Managing an engaged portfolio of US educators, and getting them work in partner US school districts:

-Communicating daily with all newly onboarded educators to get them immediately into either a long-term or daily subbing role

-Communicating with educators who are in an active role to ensure they are getting feedback from our school partners, are happy in the role, and problem solving when not to either keep them in the role or find them a new role

-Coaching educators when relevant, and getting them to complete company-provided training so they can improve their performance in the schools Zen serves

-This is a fast moving, high volume role that requires an equal mix of strategy, relationship building, and acting with urgency to fulfill both school and educator needs

What we are looking for:

-Someone who is coachable and thrives on feedback - we want you to bring enthusiasm, a low ego, and an eagerness to learn something new every day

-A resilient self-starter who enjoys getting scrappy and thinking like an entrepreneur in order to reach their goals

-A positive team member who lifts their teammates up and celebrates their wins

-An empathetic, customer-service oriented person who deeply cares about and understands others’ needs

-A passion for the education sector and companies that have a positive social impact 

-Experience in sales, partnerships, account management, recruitment, or education is a plus

What's in it for you?

-Competitive salary and benefits

-18 days paid time off (15 days flexible + 3 days for Christmas closure)

-Work that you are proud of and want to talk about

-A fun, tight-knit team solving a problem that makes a difference in the world

Diversity and Inclusion

At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. 

We welcome applicants with erse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work. 

We are committed to building a team that reflects the ersity of our community and promoting an equitable and inclusive environment for all. We seek out erse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.

Title: Conference Planning Specialist - EDR

Location: New York, NY, US, 10013

Department: Corporate + Field Support

Job Description:

Job Description

A Fortune 500 company has an opening in its global event marketing group.  The events team is comprised of highly experienced event management professionals that include event marketers, strategists, planners, logistics experts, meeting and roadshow coordinators, content managers, list managers, finance and budget experts, process controllers, and reporting analysts. Applicants must have experience in corporate meetings and events or relevant experience in production of live events and/or the hospitality industry.  Successful candidates must be committed to very high-quality control standards, quick turnaround times and tight immovable deadlines.  Core competencies include: working in a fast-paced environment, managing multiple simultaneous projects, strong attention to detail, excellent communications and customer service skills, willingness to travel and/or work off hours, ability to use standard office computer systems, and working under pressure while being a collaborative team player.

Objective

The Global Event Marketing Team offers specialized end to end event marketing strategy, planning and execution of client and employee‎ events. It requires event marketing project managers that are experienced in all aspects of planning strategy, budget and brand management and expert logistical execution.  Candidates must have the ability to manage complex high-level events that involve senior management teams and provide high level of service to all clients.  Must be adept at creating event marketing efficiencies across all business units and be solution oriented.  The team collaborates and executes services for senior management and all business units:

Job Responsibilities

• Develop event marketing strategies and lead initiatives to drive results for our clients and business partners
• Event planning and execution
• Manages event material storage and shipment as needed.
• Ensure all event program branding; marketing materials, signage, displays meet with marketing and branding controls 
• Create and execute content and manage website design and registration services
• Event financial reporting that meets all compliance criteria; reconcile invoices and final cost reporting; capture cost savings and report to senior management
• Support all Expense Management initiatives and manage event risk evaluations
• Full-time, hybrid position

Qualifications

• Minimum 4+ years in Event Marketing or Hospitality Industry
• Experience in Financial Services/FinTech Event Marketing a plus
• Ability to effectively manage multiple priorities simultaneously in a fast-paced environment
• Excellent time management skills to handle projects that have long and short lead times
• Strong relationship management skills with proven success in being people-focused
• Strong negotiation and communication skills
• Collaborative "team player" orientation with a strong regional cultural awareness
• Strong analytical, problem solving and reporting skills
• Flexibility in work hours a must; work and travel are required while managing events including weekends and some holidays
• Travel is required, approx. 10% of time
• Bachelor’s Degree or equivalent experience
• Knowledge of event trends that affect financial services industry and conference centers; read financial and marketing publications, keep current on cultural and sporting events and restaurant reviews to ensure ideas are innovative
• High level of computer skills including Word, Excel, PowerPoint, Outlook, knowledge of database management

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Title: Insurance Service Professional - New Business Processing 92956

Location: Brooklyn, NY, US

Job Description:

Location Designation: Hybrid - 4 days per week 

Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our erse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. 

Role Overview: 

Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Customer Service Representative (CSR), you will work closely with our agents as you support their onboarding experience, facilitating the contracting and licensing process. In addition, you will support their practice by managing insurance policy applications as they move through the new business process. CSRs use their solid knowledge of our systems and processes to assist agents with their questions and process service requests with ease. Whether our agents are looking to update a state license, make a change to an insurance policy, or help their client with a service request, you will be equipped to help them do so. 

What You’ll Do: 

• Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication
• Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters
• Assist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process
• Answer incoming calls, greeting customers and potential agent candidates may be required. Additional ad hoc responsibilities may also be assigned.

What You’ll Bring: 

Required Skills 

• The ideal candidate should have 2 or more years of customer service and administrative experience
• Strong computer skills with proficiency in the Microsoft Office Suite
• Demonstrated ability to multitask effectively
• Strong written and verbal communication skills required

Preferred Skills 

Associates, or Bachelor’s degree preferred, or equivalent years of related experience 

Training & Development 

Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. 

Shift Information 

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM during the work week. 

Salary 

Competitive full-time base salary, overtime eligibility plus target bonus 

Benefits 

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program 

Career Opportunities 

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims. 

Pay Transparency

Salary Range: $45,000-$50,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to inidual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview 

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. 

Our erse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. 

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where iniduals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Title: Senior Community Manager

Location: Remote - USA

Job Description:

POS-30508

The HubSpot Community Team’s mission is to provide a vibrant community where all HubSpot users go to get help, share knowledge and connect with the people and businesses around the world who are growing better with HubSpot.

The Community Manager is responsible for developing, implementing, and managing community programs to foster an active and engaged community. You’ll work closely with other Community Managers and our broader community to help maintain and scale our network of experts. This role will entail supporting and potentially leading some community programs. Bonus: the team is incredibly collaborative, ego-less, and we have a GSD mindset. 

Success in this role will result in maintaining a valuable, timely, and consistent Community experience for our users, with an emphasis on strategic community growth. This inidual will play a key role in helping the team move the needle on all of our community’s key performance metrics and will take on new work as we scale and continue to increase case deflections and self-service for the business, while nurturing and growing our experts program.

In this role, you’ll get to:

• Complete daily moderation efforts on a variety of communities on a daily basis (no day is the same!) while maintaining excellence for our customers.

• Day-to-day responsibilities include moderation, support, content updates and management, program and project support, reporting and auditing community performance

• Integrate and utilize AI tools and technologies to enhance community engagement, support, and management 

• Partner with various stakeholders across the business to achieve project outcomes

• Identification and nurturing of external subject matter experts in the HubSpot network who can effectively share their knowledge and respond to specific questions, and ultimately support in growing our Champions program.

• Own escalations that cannot be supported in the community e.g. host-only tasks, service frustrations and product errors.

• Drive progress on initiatives of varying scale and impact, including managing elements like communication, stakeholders, and enrollment.

• Provide recommendations for continuous improvement.

We are looking for people who:

• Are driven to quickly develop any skills necessary, both technical and non-technical, to problem-solve issues with the HubSpot product, processes, or services.

• Can build and maintain relationships, manage expectations and identify roadblocks that require escalation and dealing with product/service feedback.

• Have excellent communication skills, both written and verbal, and the ability to be proactive and think ahead

• Demonstrate leadership qualities and a self-starter mentality, proactively aligning community programs with key business objectives.

• Excel in change management, leveraging strong organizational skills to execute complex initiatives and guide stakeholders through new processes and priorities.

• Are driven by curiosity and an affinity for problem-solving and can always find ways to add new value.

• Are resourceful and excel in working cross-functionally with other teams across different offices as needed.

• Adapt quickly to changing priorities and excellent at time management, organization, and the ability to focus on multiple things, while consistently meeting deadlines.

• Solution-focused and comfortable with ambiguity

• Want to learn - community management skills can be learned - a good attitude, work ethic, proactive nature, attention to detail, and growth mindset are far more important.

• Are humble, adaptable, easy-going, team-players, GSD-mindset, SFTC, and creative.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Inidual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:

$54,000—$81,000 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers

• Life at HubSpot on Instagram

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

HCSS Human Resources Associate Recruiter (Contract, Non-Benefit Bearing)

Location: TX-Galveston

Job Description: 

Provides general support for human resources related to operations in Talent Acquisition. Communicates and provides guidance on Talent Acquisition initiatives, and programs to customers.  Conducts daily recruitment activities and metrics review. Support the recruitment process with advertising, branding, marketing, social media strategy, sourcing for candidates, interview scheduling, job fair management, data visualization, and process improvement.

EDUCATION & EXPERIENCE

Minimum Qualifications:

Bachelor’s degree in a related field or equivalent experience

Preferred Qualifications:

Recent HR experience. Taleo Applicant Tracking System, HCM.

ESSENTIAL JOB FUNCTIONS

• Create and monitor job postings for department hiring managers.
• Utilizes the knowledge of recruitment tools and ATS to support department needs and conduct recruitment audits as required.
• Evaluate innovative approaches to job-specific interviews. Develop and revise screening questions for operations areas as needed.
• Monitor handoff between recruitment and onboarding.
• Contact applicants to provide/obtain additional information as needed.
• Provide job search, resume review and revision, counseling, and job fairs for assigned areas.
• Initiate searches on hard-to-fill positions through networking and, use of LinkedIn and Indeed.
• Organize sourcing points, leads, and professional organization for candidate pool.
• Participates in job fairs to be a visible provider of UTMB services.
• Provides guidance to customers.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES

•         Developing HR professional.  

•         Basic knowledge of Human Resources and employment law.  

•         Developing partnership and general understanding of the customer’s business and current issues.  

•         Strong communication skills, both oral and written.  

•         Developing presentation and facilitation skills.  

•         Moderate analytical and problem-solving skills.  

•         Competent use of personal computers and general office applications, including Word, Excel, PowerPoint, and Microsoft Outlook.  

•         Demonstrated initiative in developing leadership and supervision skills.  

•         Ability to multi-task and prioritize work.

•         Strong communication skills, both written and oral.

•         Ability to deal with difficult customers to gain consensus

•         Strong analytical skills including understanding of recruitment metrics, problem-solving skills, and ability to provide options for daily recruitment                challenges.

•         Ability to manage multiple projects and prioritize work.

Salary Range:

 Work Schedule:

Partial remote, onsite as needed. Monday through Friday, 8am to 5pm and as needed on occasion. 

WORKING ENVIRONMENT/EQUIPMENT

Standard office environment, and standard office equipment.

JOB DESCRIPTION

Provides general support for human resources related to operations in Talent Acquisition. Communicates and provides guidance on Talent Acquisition initiatives, and programs to customers.  Conducts daily recruitment activities and metrics review. Support the recruitment process with advertising, branding, marketing, social media strategy, sourcing for candidates, interview scheduling, job fair management, data visualization, and process improvement.

EDUCATION & EXPERIENCE

Minimum Qualifications:

Bachelor’s degree in a related field or equivalent experience

Preferred Qualifications:

Recent HR experience. Taleo Applicant Tracking System, HCM.

ESSENTIAL JOB FUNCTIONS

• Create and monitor job postings for department hiring managers.
• Utilizes the knowledge of recruitment tools and ATS to support department needs and conduct recruitment audits as required.
• Evaluate innovative approaches to job-specific interviews. Develop and revise screening questions for operations areas as needed.
• Monitor handoff between recruitment and onboarding.
• Contact applicants to provide/obtain additional information as needed.
• Provide job search, resume review and revision, counseling, and job fairs for assigned areas.
• Initiate searches on hard-to-fill positions through networking and, use of LinkedIn and Indeed.
• Organize sourcing points, leads, and professional organization for candidate pool.
• Participates in job fairs to be a visible provider of UTMB services.
• Provides guidance to customers.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES

•         Developing HR professional.  

•         Basic knowledge of Human Resources and employment law.  

•         Developing partnership and general understanding of the customer’s business and current issues.  

•         Strong communication skills, both oral and written.  

•         Developing presentation and facilitation skills.  

•         Moderate analytical and problem-solving skills.  

•         Competent use of personal computers and general office applications, including Word, Excel, PowerPoint, and Microsoft Outlook.  

•         Demonstrated initiative in developing leadership and supervision skills.  

•         Ability to multi-task and prioritize work.

•         Strong communication skills, both written and oral.

•         Ability to deal with difficult customers to gain consensus

•         Strong analytical skills including understanding of recruitment metrics, problem-solving skills, and ability to provide options for daily recruitment                challenges.

•         Ability to manage multiple projects and prioritize work.

Salary Range:

 Work Schedule:

Partial remote, onsite as needed. Monday through Friday, 8am to 5pm and as needed on occasion. 

WORKING ENVIRONMENT/EQUIPMENT

Standard office environment, and standard office equipment.

Customer Support Tactical Team Specialist (Placerville, CA)

Job Description: 

Location:  

Placerville, CA, US, 95667

Workplace Environment:  Hybrid

Company:  AmeriGas Propane, Inc.

Requisition Number: 28067 

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Job Summary (Purpose):

Key Characteristics:

Duties and Responsibilities:

Knowledge, Skills and Abilities:

Education and Experience Required:

Preferred Experien****ce:

Working conditions:

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

The hourly pay for this position ranges from $25.00 to $31.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. 

This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.  The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Title: Administrative Assistant - Portfolio Insights

Location: IL-North Chicago

Function: Corporate

Job Type: Full-time

Job ID: R00136784

Job Description:

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Join AbbVie’s Portfolio Insights team as an administrative assistant providing essential support to a dynamic team of senior scientific and business professionals.

The Portfolio Insights team is essential to managing AbbVie’s growing portfolio of innovative medicines and aesthetic products. The team guides senior leaders across R&D, Commercial, Strategy and BD to make data-driven decisions that will ultimately bring forward innovative medicines and life-changing products to people worldwide.

The Administrative Assistant will be a close partner to the Head of Portfolio Insights in helping to shape cross-functional portfolio decisions and manage organization-wide processes.

Responsibilities:

1. Administrative Support: Deliver comprehensive administrative assistance to the Head of Portfolio Insights, ensuring seamless operations.
2. Calendar and Travel Management: Efficiently manage complex calendars and coordinate travel arrangements.
3. Problem Solving: Proactively identify and resolve scheduling conflicts and other administrative challenges.
4. Meeting and Interaction Scheduling: Coordinate meetings and preparation for key cross-functional governance processes within AbbVie.
5. Team Administration: Organize team meetings, training sessions, and other functions to facilitate team collaboration and development.
6. Cross-Administrative Collaboration: Partner effectively with other administrative professionals to share best practices, provide backup support, and ensure smooth coordination across executives and teams.
7. Onboarding Support: Coordinate office setups and onboarding processes for new employees.
8. Confidential Information Handling: Consistently manage confidential or business-sensitive information with discretion.
9. Procedure Adherence: Follow company purchasing and other established corporate procedures.
10. Availability: Maintain consistent presence and responsiveness during standard business hours to provide timely support to leaders and co-support executives.
11. Technology Utilization: Employ intermediate to advanced skills in Microsoft Office Suite and other business-specific software tools.

Qualifications

• High School diploma or equivalent required. Some college preferred.
• 1+ years previous administrative experience or equivalent.
• Basic to intermediate knowledge of Microsoft Office Suite, Delta View, Adobe Acrobat, Visio or OrgPlus, and Lotus Notes or Outlook and understanding of business processes and requirements
• THIS POSITION IS A HYBRID OPPORTUNITY REQUIRING AT MINIMUM THREE (3) DAYS ONSITE IN OUR NORTH CHICAGO, IL OFFICES.
• Travel 10-15%.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time ofthis posting based on the job grade for this position. Inidual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of anybonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's soleand absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

Recruitment Fraud Alert

We have recently become aware of various recruitment phishing scams targeting job seekers. Please be advised:

• AbbVie will never request sensitive personal information (such as bank account details, social security numbers, or payment of any kind) during the recruitment process.
• If you suspect you have received a fraudulent offer or communication claiming to be from AbbVie, please do not respond, open any attachments, or click on any hyperlinks.

If you have any questions or concerns regarding the authenticity of a communication alleged to have been made by or on behalf of AbbVie, please contact us immediately.

Protect yourself by verifying job offers and communications. Your safety is important to us.

Salary: $23 - $41.5

Title: HR Onboarding Specialist

Location: AR-Bentonville

Job Description: **DESCRIPTION**

Premium Retail Services is seeking a detail-oriented and proactive Onboarding Specialist to guide new smartphone sales representatives through the onboarding and training process for in-store roles at Walmart locations. This position is instrumental in ensuring that new hires are set up for success from day one by supporting them through key onboarding milestones, including compliance documentation and initial training modules.

The Onboarding Specialist will work in a hybrid capacity, collaborating with managers, trainers, and sales staff to ensure all onboarding requirements are completed efficiently and accurately.

RESPONSIBILITIES

What will you do?

• Guide new hires through the 5-step onboarding process from start to finish.

• Assist employees in completing two required online training assignments.

• Set up and provide support for new hire email accounts and system logins.

• Ensure new hires have access to and understand how to use payroll systems.

• Maintain clear, professional communication with new hires and managers via email and virtual meetings.

• Track progress in onboarding spreadsheets and reports, ensuring accuracy and timeliness.

• Follow established processes and meet reasonable deadlines for each step of onboarding.

• Adapt to possible time zone assignments, which may influence working hours.

QUALIFICATIONS

If you meet these qualifications, we’d love to meet you:

• High school diploma or equivalent required; additional education a plus.

• Prior experience in onboarding, HR support, training, or administrative roles preferred.

• Strong organizational skills with the ability to manage multiple onboarding tasks at once.

• Proficiency in using spreadsheets (Excel or Google Sheets).

• Professional written and verbal communication skills.

• Ability to work independently and follow structured processes.

• Tech-savvy and comfortable with remote work tools.

What’s in it for you?

• This is a hybrid position, and all necessary equipment will be provided by the company.

• Opportunity to play a key role in helping new employees succeed.

• Supportive team environment with room for growth.

• Paid training provided.

• Hourly pay rate: $17.00

ABOUT US

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Marketing

Salary Range: $17.00 - $17.00

Company: Premium Retail Services, LLC

Req ID: 16982

Title: Sr. Technical Account Manager

Location: Virginia Texas Colorado Maryland

time type: Full time

job requisition id: R13168

Job Description:

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: 

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Company Overview

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud architecture
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

The role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience.

*This position requires U.S. citizenship due to the nature of the accounts supported.*

Your day-to-day

• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.
• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
• Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.
• Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
• Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.
• Develop deep understanding of customer’s business and operational needs.
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.
• Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs.
• Identify and prioritize short-term and long-term goals.
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
• Requires little supervision on assigned tasks.
• Works independently on routine tasks.
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.
• Uses independent judgment within broad parameters.
• Designs and implements solutions to complex problems with minimum supervision.

What you bring to the team

• 8 years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
• 2+ years experience managing strategic/top accounts
• Knowledge of data communication concepts and technologies, specifically email and networking
• Knowledge of Linux, SMTP, and MySQL
• Working knowledge of Windows, Active Directory, and Microsoft Exchange
• Very strong customer service and excellent written and oral communication skills
• A history of successfully leading and directing technical staff through crisis situations
• Adaptable and willing to learn new technologies
• Knowledge of project management and strong time management skills
• Ability to effectively work in a team environment as well as independently
• Ability to develop relationships across multiple organizational boundaries including Support, Operations, and Engineering
• Work with the relevant technical teams to proactively handle customer configurations and recommend customer environment upgrades and add-ons
• Desire and ability to coach and mentor your peers to help improve their technical knowledge, project management skills, and customer management skills
• U.S. citizenship is required for this role.
• Experience supporting U.S. federal, state, or public-sector customers is strongly preferred.

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

 Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from iniduals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the inidual candidate. The range provided may represent a candidate range and may not reflect the full range for an inidual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 119,630.00 - 187,990.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 99,330.00 - 156,090.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 89,390.00 - 140,470.00 USD

Title: Leave of Absence Specialist

Location: US

Job Description: At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and erse communities around the globe.

How Will You Make An Impact?

The Leave of Absence Specialist is responsible for overseeing and tracking all aspects of employee leave programs, including FMLA, short-term and long-term disability. This role ensures compliance with federal and state employment laws and provides exemplary customer service to employees, managers, and HR business partners.

Location:

This role will be based on-site (hybrid structure) at our Florence, KY facility, OR can be based 100% remote anywhere in the U.S. as a secondary option.

Shift:

This role requires flexible working hours in the Eastern Timezone.

What Will You Do?

• Oversee all leave of absence requests, including continuous FMLA, short-term disability, long-term disability, and other applicable leave programs. Ensure compliance with all relevant federal, state, and local regulations.

• Receive, review, and track leave requests, ensuring complete and accurate documentation, from the employee’s initial notice of the need for leave to return to work. Manage time entry for all continuous leave requests to ensure pay accuracy.  

• Maintains reasonable communication with employees on leave to facilitate smooth and timely return to work; relays communication between employees and their managers during leave within reason.

• Serve as the primary point of contact for managers, employees and HR regarding leave of absence questions. Provide clear and concise information about leave policies and procedures.

• Work closely with HR colleagues, payroll, and managers to coordinate leave administration and ensure a smooth transition for employees on leave and upon their return.

• Maintain up-to-date knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws.

• Identify opportunities to improve leave administration processes and recommend solutions.

• May perform other duties and responsibilities as assigned.

How Will You Get Here?

Education:

• Bachelor's degree in Human Resources, Business Administration, or related field.

Experience:

• 3+ years of experience in leave administration.

• Experience with the Workday HCM system is preferred.

• Or an equivalent combination of education, experience, and/or training.

Knowledge, Skills, Abilities:

• Candidate must possess strong organizational and interpersonal skills with the ability to prioritize and manage multiple projects at once.

• Strong knowledge of federal and state employment laws related to leave of absence.

• Maintain strict confidentiality of all employee leave information.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to operate a personal computer including using a Windows based operating system and related Excel software.

• Ability to read and comprehend simple instructions, short correspondence, and memos.

Benefits You Will Receive While Working With Jabil:

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

• 401K match

• Employee Stock Purchase Plan

• Paid Time Off

• Tuition Reimbursement

• Life, AD&D, and Disability Insurance

• Commuter Benefits

• Employee Assistance Program

• Pet Insurance

• Adoption Assistance

• Annual Merit Increases

• Community Volunteer Opportunities

The pay range for this role is $65,500 - $117,900. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity. The anticipated close date of this job requisition is: January 31, 2026.

As part of the total rewards package, Jabil offers benefits to enhance your health, wealth, and resilient self. These include medical, dental, and vision insurance plans; paid time off accruing at a rate of 3.07 hours during your first year of employment; 4 weeks of paid parental leave; in 2026, 11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly; 401(k) retirement plan; and employee stock purchase plan.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Title: Account Management Associate

Location: NY-Rochester

Office, Clerical & Administrative

$ 19 - $ 21 / Hour

Contract/Temporary

Job Description:

Adecco is recruiting for an Account Management Associate to support contract administration, billing processes, and customer account management for a leading technology services organization!

Pay Rate: $19-21/hr

Job Type: Contract to hire

Job Site: Rochester, NY | Hybrid

Position Overview

Key responsibilities include managing service entitlements, processing billing for service agreements, maintaining account information, preparing renewal quotes, posting invoices, managing credit disputes, and handling customer inquiries. The role also involves outreach to customers whose service coverage has lapsed.

Daily Activities:

• Respond to customer calls and inquiries

• Update accounts and maintain install base information

• Prepare and process contract renewal quotes and invoices

• ERP invoice posting

• Action Time & Material work orders

• Manage credit disputes

• Conduct outbound customer outreach for service renewal opportunities

Qualifications:

• Strong systems knowledge and organizational abilities

• Excellent verbal and written communication

• Selling and customer service skills

• High proficiency in Microsoft Excel

• Ability to multitask and shift priorities quickly

• Strong attention to detail and commitment to quality

• Ability to work independently and as part of a team

Apply today through Adecco to get started!

Pay Details: $19.00 to $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their inidual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_99_025315_2478883

Title: Customer Advocacy Manager (Remote)

Job Description:

Location: Telecommute

Are you an expert in forging strong customer relationships and transforming positive experiences into powerful marketing assets? Our client, a major telecommunications company, is seeking a Customer Advocacy Manager to build, implement, and manage strategic advocacy programs. In this role, you will be the customer's internal advocate, proactively identifying powerful stories and collaborating with sales and marketing to develop compelling B2B case studies and content.

Responsibilities:

• Work closely with sales, marketing, and product to align advocacy program with business objectives.
• Proactively identify the advocates and stories that align with business goals, maintaining an advocate database.
• Cultivate customer trust, acting as their POC and internal advocate.
• Collaborate with marketing and sales teams to develop compelling customer story content.
• Consult on, design, implement, and manage customer advocacy programs that incentivize participation and recognize contributions.
• Track the performance of advocacy activities and provide insights on progress and impact.
• Coordinate and support customer advocate participation in marketing activities, including webinars, analyst events, brand campaigns, etc.
• Facilitate the sharing of positive experiences on social media.

Qualifications:

• Experience in a Customer Advocacy or Customer Reference program with direct experience developing B2B case studies in partnership with customers.
• Excellent communication and relationship-building skills with the ability to manage multiple projects and stakeholders in a large, matrixed organization.
• A solid understanding of technology and IT pain points.
• A solid understanding of B2B marketing communication fundamentals (channels, audience, content types, messaging) with a digital-first mindset.
• A willingness to take initiative and manage projects independently.
• Proficiency in project management tools and Google Suite Desired Skills:
• Experience building creative briefs.
• Experience in simplifying complex tech topics.
• Experience with Workfront.
• Experience with customer reference tools.

JOBID: 102025-113084

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. 

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Title: US Staffing Surety Underwriting Assistant

Location: Indianapolis, Indiana

Office, Clerical & Administrative

Ref: US_EN_99_027406_2477831

$ 27 / Hour

work_outlineContract/Temporary

Adecco is currently assisting a client in their search to fill a Underwriting Assistant located in Indianapolis IN(Hybrid role)

Underwriting Assistant

Indianapolis IN(Hybrid role)

Contract role

Pay Rate $27/HR.

Job Description

We are seeking a Surety Underwriting Assistant with exceptional customer service skills to provide administrative and underwriting support within our National Bond Center. This role involves significant phone communication with agents, clients, and underwriters nationwide. Responsibilities include assisting with new bond transactions, endorsements, managing supporting underwriting information, updating agency details, and performing general office administrative tasks as needed.

Key Responsibilities

Provide support to agents regarding our online Surety Agency portal and process Surety business through bond and data entry for the national organization.

Respond to internal and external customer inquiries, ensuring timely follow-up and customer satisfaction.

Prepare and execute new bonds, riders, and process renewals, cancellations, endorsements, and reinstatements.

Communicate effectively with Home Office and field underwriters, Territory Managers, attorneys, and Surety IT personnel.

Apply independent judgment to complete complex or specialized tasks within defined policies and procedures.

Retrieve and verify information using various systems, including billing/workflow and database systems.

Assist with billing, premium, and commission discrepancies as needed.

Participate in process improvement initiatives by sharing ideas and seeking innovative solutions.

Perform general administrative tasks such as data entry, document preparation, electronic filing, and clerical support.

Other projects as assigned.

Qualifications & Skills

Strong communication skills (verbal and written) with a customer-focused approach.

Ability to multi-task and manage priorities in a fast-paced environment.

High level of dependability and attention to detail.

Proficiency in data entry and working with internal systems.

Experience in clerical or administrative roles; surety or insurance experience is a plus.

Working hours 8:00 PM -5:00 AM Monday to Friday. Apply Today to be considered for this Underwriting Assistant job and any other positions with Adecco

Pay Details: $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their inidual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

Job Description: Customer Support Tactical Team Specialist (Jacksonville, FL)

Location:  Jacksonville, FL, US, 32217

Workplace Environment:  Hybrid

Company:  AmeriGas Propane, Inc.

Requisition Number: 28071 

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Job Summary (Purpose):

Key Characteristics:

Duties and Responsibilities:

Knowledge, Skills and Abilities:

Education and Experience Required:

Preferred Experien****ce:

Working conditions:

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Title: Insurance Service Manager

Location: Austin, Texas, United States

Type: Full-time

Workplace: Hybrid 

Job Description:

About Roamly

Roamly is a leader in the Insurtech space, dedicated to providing seamless and innovative insurance solutions. Our service team is the backbone of our customer experience, ensuring our users feel supported, valued, and understood. We are looking for a dynamic and experienced Service Manager to lead our team, drive customer retention, and build a best-in-class service operation.

About the Role

The Service Manager is responsible for leading, coaching, and managing Roamly’s customer service and retention team. This role is critical to our success, requiring a hands-on leader who can drive performance in a fast-paced call center environment. You will oversee a hybrid team of approximately 12 associates, comprising both in-office and remote staff. The ideal candidate is a metrics-driven problem solver with a passion for employee development and process improvement.

Key Responsibilities

Team Leadership & Development:

• Utilize technology automation tools and A.I. to create efficiencies throughout workflows while up-skilling the team 

• Lead, mentor, and motivate a team of service and retention specialists, fostering a positive, high-performance culture.

• Conduct regular 1:1 coaching sessions, performance reviews, and call/ticket quality assurance (QA) to ensure adherence to service standards.

• Develop and implement training programs for new hires and continuous education for existing team members.

Operational & Performance Management:

• Oversee all day-to-day operations of the service team, managing inbound/outbound calls, emails, and chat queues.

• Own and manage all team schedules, ensuring appropriate staffing levels (SLA) and adherence.

• Define, track, and report on key performance indicators (KPIs) such as customer satisfaction (CSAT), net promoter score (NPS), first-call resolution (FCR), and retention rates.

• Foster a positive work environment and culture

Process Improvement & Strategy:

Requirements

Required Qualifications:

Preferred Qualifications:

• Proactively identify inefficiencies in existing workflows and create new processes to improve team productivity and the customer experience.

• Analyze service and retention trends to provide actionable insights and feedback to leadership and cross-functional partners (e.g., Product, Underwriting).

• Serve as the primary point of contact for escalated customer issues, resolving complex problems with empathy and efficiency.

• Location: Must be based in the Austin, TX metro area and able to work in a hybrid model (3 days in-office, 2 days remote).

• Industry Experience: Deep knowledge of the Property & Casualty (P&C) insurance industry is required.

• Management Experience: A minimum of 3 years of direct management experience leading customer service and/or retention teams in a call center environment.

• Leadership Skills: Proven track record of coaching and developing employees, with experience managing both in-person and remote team members.

• Operational Skills: Strong experience with employee scheduling, workforce management (WFM), and managing team performance against strict KPIs.

• Process Oriented: Demonstrated ability to analyze workflows, create documentation, and implement process improvements from the ground up.
• • Licensure: Active P&C insurance license is strongly preferred.

  • Technical Skills: Hands-on experience with modern service and insurance platforms.
  • • Google: Gemini AI
    • CRM/Service: Zendesk
    • Data/BI: Tableau

  • Insurance Platforms: Bolt or similar policy/agency management systems

  • Project Management: Experience leading or participating in cross-functional projects.

  • Education: Bachelor’s degree in Business, Management, or a related field.

Benefits

Why You'll Love Working Here:

• Growth Opportunity: Join a company in its early stages and help build its foundation for success.
• Competitive Compensation: Receive a competitive salary with the potential for additional variable pay.
• Comprehensive Benefits: We offer a full health and welfare benefits package, a 401(k) match, and flexible Paid Time Off.
• Fun Office Atmosphere: Lively office, stocked with endless snacks, regular Happy Hours, catered lunches, and team building events.
• Work-Life Balance: Enjoy RV rental discounts and a company culture that values a healthy balance between work and adventure.

Compensation & Schedule:

• Base Salary: The salary for this position is between $90,000 and $130,000, depending on experience, with the potential to earn additional annual variable pay.
• Schedule: This is a full-time, hybrid position, requiring you to be in the office three days a week and work remotely two days a week.

Title: Représentant Expérience Client (Technique) | Customer Suppport Rep (Technical)

Location: Montreal QC CA

Type: Full-time

Workplace: Fully remote

Job Description:

Description

This position combines customer service and level 2 technical support. The incumbent will act as a technical expert for clients, providing remote troubleshooting, system configuration, data integration, and application support in a Windows environment.

Main responsibilities

• To provide assistance, information and support to customers regarding the company's products or services.
• Responding to requests, resolving problems and ensuring customer satisfaction through effective communication and problem-solving skills.
• Manage incoming calls, emails and requests via chat.
• Maintain accurate records of interactions with clients.
• Forward unresolved requests to designated services for further investigation (escalation).
• Contacting customers to respond to their requests or inform them of survey results, solutions, or planned corrections.
• Make periodic outbound calls to maintain relationships with clients and keep their information up to date in the CRM.
• Gather and examine all relevant information in order to assess the validity of the complaints and determine the causes and possible solutions.
• Provide training to customers on the company's products.
• Provide remote support to clients, covering both hardware and software aspects of the company's products.
• Perform regular maintenance as well as the installation and configuration of new equipment.
• Participate in the onboarding process for new clients, including needs analysis, software configuration, data handling and import, as well as integration training and support.
• Analyze and update customer data according to requests, using database scripts, file import/export (Excel/CSV) or other tools as needed.
• Participate in the drafting of specifications for applications or software.
• Be available to work outside normal hours to monitor and resolve critical incidents according to a predetermined on-call schedule.
• Perform any other related tasks.

Skills / Requirements

• Excellent communication skills, empathy, and the ability to navigate customer service platforms are essential, as customer service representatives act as the organization's first line of support.
• Strong analytical and problem-solving skills.
• Great attention to detail.
• Customer satisfaction orientation while taking the business context into account.
• Dynamism and proactivity / initiative.
• Excellent organizational skills, sense of priorities and ability to adapt to change.
• Bilingualism in French and English, both spoken and written.
• Excellent interpersonal and communication skills, both internally and with clients.
• Knowledge of IT support in a Windows environment is required, including (but not limited to) printer management and configuration, software configuration, and user management.

Qualifications

• Diploma of Vocational Studies (DEP) in computer support or any other equivalent secondary or college diploma.
• Minimum of two (2) years of experience in customer service in a call center environment and in application support.
• Minimum of one (1) year of experience in IT support in a Windows environment.
• Experience in the automotive parts (aftermarket) industry is an asset.
• Basic programming knowledge is an asset.

A hybrid role combining customer service delivery with technical application and IT support, including system configuration, remote troubleshooting, hardware management, and client training, while maintaining high standards of customer responsiveness and satisfaction.

Main responsibilities

• Provide assistance, information, and support to customers regarding the company’s products or services.
• Answer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving.
• Handle incoming calls, emails, or chat inquiries.
• Maintain accurate records of customer interactions.
• Refer unresolved customer requests to designated departments for further investigation (escalation).
• Contact customers to respond to requests or to notify them of investigation results, solutions or any planned correction.
• Perform periodic outbound calls to maintain client relationships and keep client information up to date in the CRM.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes and resolutions.
• Provide training to customers on the company’s products.
• Perform support interventions remotely with clients, covering both the hardware and software aspects of the company’s products.
• Perform regular maintenance and installation/configuration of new equipment.
• Participate in new client onboarding process including needs assessment, software configuration, data manipulation and import, training and onboarding support.
• Analyze and update client data as requested, via database scripts, file import/export (Excel/CSV) or other tools as required.
• Participate in writing specifications for applications or software.
• Be available to work outside of standard hours to monitor and resolve critical incidents during pre-determined on call schedules.
• Other related tasks.

Skills / Requirements

• Strong communication skills, empathy, and the ability to navigate customer service platforms are essential for success in this role, as Customer Service Representatives serve as the frontline of support for the organization.
• Strong analytical and problem-solving skills.
• Strong attention to detail.
• Focus on customer satisfaction, while keeping business context in perspective.
• Dynamic and proactive/demonstrates initiative.
• Excellent organizational skills, including a good sense of priority management and can easily adapt to change.
• Fluently bilingual in English and French, both spoken and written.
• Excellent interpersonal and communication skills, internally and with clients, are required.
• IT Support knowledge in a Windows environment mandatory.  This can include anything from, but not limited to, printer management and configuration, software configuration, and user management.

Qualifications:

• Professional education diploma in IT support or any other equivalent high school degree or college degree.
• Two (2) years of customer service experience in a call center and application support role.
• One (1) year of IT support experience in a Windows environment
• Experience in the automotive aftermarket industry, an asset.
• Basic programming knowledge an asset.

#Carrus

**Title:**Property Claims Service Consultant

Full-Time

Remote:Hybrid working

Job ID:85661

Job Description:

4-6 weeks of remote training.

• Hybrid working environment.
• 8:30am-5:00pm (AEST)
• Multiple positions available.

At Allianz Australia, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as erse as the world around us.

You'll be responsible for:

• Managing a national based portfolio of property claims and handling a high volume of inbound/outbound calls.
• Providing excellent customer service to our customers in a timely manner.
• Maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers.
• Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues.

About you:

• High level of Customer service experience, ideally within a claims environment.
• Insurance knowledge/background would be highly desirable.
• Ability to multi-task and work in a fast-paced environment.
• Excellent communication skills (both written and verbal)
• Confidence to learn, access and use different systems and software.
• Strong attention to detail.
• A team player attitude, with a focus on supporting and respecting others.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

What's on offer:

• Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Employee discounts on Allianz insurance products and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates ersity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Title: Engagement Specialist - REMOTE

Location: Oakland Park Florida

Category; Others

ID: R0433181

Job Description:

1299 E Commercial BlvdSte 202, Oakland Park, Florida, 33334-4806, United States of America

Engagement Specialist (with Care Coordination Responsibilities)

At DaVita IKC, engagement is everything. As an Engagement Specialist, you'll be the first point of contact for patients-onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Please note: In this role, you will be responsible for both Care Coordinator and Engagement Specialist duties.

Location & Travel: Remote

• No nights/weekends

• Willing to travel for team meetings or in-person trainings

Position Details

• Full-Time, Monday-Friday schedule

• Daily start time flexible between 7:00-8:00 AM

• Home workspace must include a quiet, private space with high-speed internet

Responsibilities

Engagement Specialist Responsibilities

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments

• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person

• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate

• Maintain accurate documentation and communicate patient updates to the care team

• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement

• Organize outreach efforts by urgency and importance to maximize patient impact

Care Coordinator Responsibilities

(May represent up to half of total role responsibilities)

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments

• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources

• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed

• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed

• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs

• Communicate directly with patients in a timely and professional manner

• Maintain accurate, complete, and confidential documentation

• Demonstrate exceptional two-way communication, both oral and written

• Act in alignment with DaVita's mission and values to deliver high-quality patient care

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred

• 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred

• Prior healthcare experience preferred

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

• Strong verbal and written communication skills, active listening, and motivational engagement techniques

• Highly organized, with excellent time management and follow-through

• Ability to work both autonomously and collaboratively with care team members

• Home workspace must provide a quiet, private environment with reliable high-speed internet

Why You'll Love Working Here

• Directly impact patient care and engagement for complex chronic conditions

• Be part of a mission-driven, collaborative care team

• Opportunities for growth

• Supportive environment that values innovation, communication, and patient-centered care

Join our team and help patients navigate their care journey.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Iniduals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Wage Range for the role is $16.50 - $24.50 per hour.

If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour

Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Title: Claim Investigation Specialist-Personal Umbrella (hybrid)

Location: Peoria United States

Job Description:

time type

Full time

job requisition id

R1278

About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Overview

This is an exciting opportunity to join our redesigned and growing Personal Umbrella Claims Team assisting with the management of excess liability claims. We are looking for A+ professionals who can thrive in a fast-paced environment, are eager to develop as a claim examiner and play a critical role in investigating, evaluating and resolving excess claims. If you embrace learning and are looking to develop your skills handling liability claims, come learn why RLI is different.

Principal Duties & Responsibilities

• Rapid fact development**:** obtain and analyze police/fire reports, accident response letters, 911 audio, dash/body-cam requests, scene photos, surveillance/video preservation, and public-record pulls (DMV, court dockets, etc.).

• Medical & damages file-build**:** request authorizations, order medical/billing, build medical chronologies and specials summaries; flag prior injuries and apportionment issues for excess exposure analysis.

• Primary carrier stewardship: monitor and document the underlying carrier’s investigation progress; escalate gaps or ergence from best practices that could affect the umbrella.

• Open-source & social media research**:** perform targeted open-source research to corroborate activities, damages, or liability facts; document methodology and maintain chain-of-custody.

• Identify potential sources of third-party evidence (video, EDR data, dash cams) and issue preservation requests and deploy the appropriate experts to obtain; review for accuracy; extract and summarize key facts for claim notes; identify next steps.

• Vendor management: scope and assign field investigators, scene inspectors, nurse reviewers, accident reconstructionist; define deliverables, timelines, and budgets.

Education & Experience

• Bachelor’s degree preferred

• 2+ years of auto liability claim handling, paralegal, or legal investigator experience.

• Experience handling umbrella/excess claims and evaluating coverage is a plus.

Knowledge, Skills & Competencies

• Proactive in initial investigation, claim handling and resolution.

• Strong interpersonal and communication skills.

• Working knowledge of auto liability and defenses is preferred.

• Organized, self-motivated and detail oriented.

• Strong analytical and investigative skills, including experience with online research

• Able to manage multiple priorities and excel in a fast-paced environment.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

$56,754.00 - $79,597.00

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Annual bonus plans

• Employee stock ownership plan (ESOP)

• 401(k) — automatic 3% company contribution

• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays

• Paid volunteer time off (VTO) to support our communities

• Parental and family care leave

• Flexible & hybrid work arrangements

• Fitness center discounts and free virtual fitness platform

• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits

• Flexible spending and health savings accounts

• 2x base salary for group life and AD&D insurance

• Voluntary life, critical illness, & accident insurance for purchase

• Short-term and long-term disability benefits

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Training & certification opportunities

• Tuition reimbursement

• Education bonuses

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from erse backgrounds while promoting an environment where all viewpoints are valued and iniduals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase ersity in the insurance industry. Cultivating an exceptional and erse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Title: Government Programs Care Manager Support Specialist I

Location: New Mexico, Texas, United States

Full time

job requisition id

R0046505

Job Description:

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position supports administrative care management duties including member and provider outreach, supporting healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments, responding to member inquiries, data entry and research, supporting member non-clinical needs. This position may be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings/inquiries.

Required Job Qualifications:

• High school diploma or GED
• 1 year of college and 2 years experience with communication systems including Fax, Email and Telephone
• 1 year experience with managed care system(s) or healthcare systems (i.e.; hospital ,doctor office, community based organization).
• Experience coordinating member needs, providing assistance to members, and analyzing member needs.
• Basic knowledge of medical or healthcare terminology.
• Knowledge of clinical systems (claims, enrollment, documentation).
• PC proficiency including Microsoft Office applications.
• Customer service skills.
• Verbal and written communications skills including developing written correspondence to internal and external stakeholders.

Preferred Job Qualifications:

• College courses in medical field, human services, social work, psychology or related healthcare field

Telecommute:

This is a Telecommute (Remote) role: Must reside within 250 miles of the office or anywhere within the posted state.

#LI-TELECOMMUTE

#LI-SG1

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. 

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$17.75 - $27.83

Exact compensation may vary based on skills, experience, and location.

Title: Risk Client Onboarding Sr. Specialist - Hybrid

Location: Milwaukee United States

Job Description:

Full time

job requisition id

JR-44275

Hybrid - 3 days in the office

Summary:

Primary point-of-contact and process expert for assigned field partners (financial reps, field leaders, network office team members) who engage in onboarding services. Responsible for expediting onboarding processes, negotiating resolutions, and providing proactive onboarding case consultation.

Duties & Responsibilities:

• Initiate applications, enter data provided by the field, monitor and gather additional requirements during underwriting, and assist advisors with policy delivery - all with a high degree of accuracy.
• Track status of applications as they move through various stages of application input, underwriting, and policy delivery.
• Apply critical thinking and good judgment to resolve requests or issues related to risk applications; determine when to elevate those requiring more advanced knowledge.
• Lead weekly calls with advisors subscribed to the service to give status updates or background information on ‘in process’ work as well as work through best practices with advisors so that they can fully leverage our services and Home Office technology.
• Recommend and implement improvements to standard work and/or work processes.
• Mentor less experienced staff in technologies and standard work.
• Perform quality checks for peers and more junior staff.
• De-escalates issues and conflicts while, creating, maintaining, and reestablishing, when needed, confidence in HO resources.
• Strong understanding of our business priorities and ability to identify process or technology enhancements that will improve our network office, advisor, field team member, and home office experience.

Qualifications:

• Bachelor's degree in business or an equivalent combination of education and progressively responsible work experience.
• Minimum of three years of financial services experience with demonstrated knowledge and understanding of Northwestern Mutual risk products, markets, technologies, and services.
• 1-2 years of experience preferred with field risk operations activities such as input, monitoring underwriting cases, and executing policy delivery tasks.
• Highly motivated and self-directed with the ability to manage and prioritize concurrent assignments.
• Strong customer service skills
• Comfortable learning new technology and tools
• Preferred – experience working with or as part of NM field force
• Preferred – experience building new processes/process improvement
• Ability to build relationships, apply knowledge across complex business areas, and effectively navigate the organization to solve problems and find solutions. Deals well with ambiguity.
• Strong consultation, organizational and communication skills including ability to establish rapport.
• Strong mentoring/coaching skills and the ability to lead development and training of junior team members.
• Ability to influence without authority.
• Demonstrated problem solving through analytical ability, judgment, and decision-making skills. Focuses on the best interest of the service experience while complying with all relevant laws, regulations and policies.
• Demonstrated interpersonal, leadership, and verbal and written communication skills.

#LI-Hybrid

#ID-Hybrid

This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA

Compensation Range:

Pay Range - Start:

$56,140.00

Pay Range - End:

$104,260.00

Geographic Specific Pay Structure:

Structure 110:

$61,740.00 USD - $114,660.00 USD

Structure 115:

$64,540.00 USD - $119,860.00 USD

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages ersity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Title: Customer Service Representative I Operations ( REMOTE NEAR JACKSONVILLE, FL.)

Location: Jacksonville, FL United States

Full-time

Job Description:

Description & Requirements

Maximus is currently seeking Customer Service Representatives to support our Department of Education portfolio. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.

• This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
• Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET. No time off is permitted during training.
• Pay and Benefits:- Competitive pay rate based on the county in which you live
• Additional bonuses available
• Paid training
• The opportunity to work from the comfort of your home
• Supportive environment with peers who share your passion for improving people's lives
• A career path that unfolds based on how you want to grow within the company
• This will be for a Limited Service position

Hours of Operation:

• Mon: 8 am - 11 pm EST
• Tue - Fri: 8 am - 8 pm EST
• Sat: 10 am - 2 pm EST

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Minimum Requirements

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality.

Title: Support Analyst I

Location: Tulsa United States

Job Description:

Solve Problems. Support the Front Lines. Make a Difference in Healthcare Technology.

IMPORTANT LOCATION NOTE: This is a Hybrid Role requiring candidates to reside in the Tulsa, OK area. If you do not live in this location, your application will not be considered.

Why CareATC is Different (and Why You'll Love It Here):

At CareATC, we believe that better technology leads to better care, and our Service Delivery team is essential to making that happen. You are the first line of support, ensuring our providers and staff have the reliable tools they need to deliver exceptional patient care.

• Impactful Work: Your troubleshooting and support directly empower our healthcare teams, ensuring they can focus on what matters most—the patient.

• Engaging Challenges: Manage challenging, unique situations every day, tackling complex problems across a variety of technologies in a fast-paced environment.

• Purpose: Be part of a mission-driven company working to transform healthcare access and delivery.

• Growth: Expand your skills in endpoint management, cybersecurity, and cross-functional collaboration while working with a supportive team.

CareATC Advantages Include:

• Access to health center services and medications at no or low cost for you and your dependents

• Comprehensive benefits: Medical, Dental, Vision, 401(k), PTO, Disability & Life Insurance, and a robust Wellness Program

• A mission-first culture that values innovation, accountability, and teamwork

• A role where you’ll see the direct results of your work in the smooth operation of our clinics.

About the Job:

Imagine being the person who ensures our clinical teams can work without interruption. As a Support Analyst I, you are a critical partner to our end-users, providing the essential support that keeps our operations running. You’ll work closely with every part of the business, from our clinics to our corporate teams, solving issues with desktops, printers, phones, and applications. Your role is crucial to building confidence in our technology and enabling the delivery of seamless healthcare.

What You’ll Do:

• Triage and solve support requests involving desktops, printers, phones, and common applications.

• Provide telephone and live technical support to end-users on Windows, OSX, iOS, and Android platforms.

• Monitor system notification alerts and take appropriate and timely action.

• Assist with or lead custom software implementations, including testing and documentation.

• Create, update, and maintain our internal knowledge base articles.

• Assist the Service Delivery Manager with projects related to endpoint management and security.

• Provide A/V production assistance for company meetings and events.

• Assist with projects, clinic installations, or moves, which may include some after-hours work.

• Pitch in on other duties that help the team and business succeed.

• Provide afterhours on-call support on a rotational basis.

What You’ll Bring to the Team:

• An equivalent combination of 2 years’ work experience and/or an associate degree.

• Experience in a desktop support role, preferably within the healthcare industry.

• Solid experience with Windows 10, printers, phones, and other common office peripherals.

• Basic knowledge of network design, cybersecurity principles, and IP-based phone systems (like Zoom Phone).

• Strong customer service skills and the ability to work independently.

• Experience with a helpdesk ticketing system.

And Just as Important…

Your strong work ethic and analytical mindset. You have powerful critical thinking and troubleshooting skills that allow you to resolve complex issues effectively. You are an excellent communicator, able to adapt your style to different teams and clearly convey ideas to all levels of the organization, ensuring everyone feels supported and heard.

Ready to Make a Meaningful Impact?

If you’re a detail-focused, problem-solving professional who’s excited to support a team that improves lives, we’d love to meet you.

Apply today and help us build healthcare technology that people trust.

Title: Branch Specialist

Location: Loves Park United States

Job Category: Branches/Retail

Requisition Number: BRANC002231

Full-Time

Job Description:

We're Consumers Credit Union (CCU), a Great Place To Work certified company that values what you bring to the table.

Our Loves Park branch is currently seeking a full time Branch Specialist. This is a member-facing position with a lot of growth potential!

As a Branch Specialist, you will become a master working in a hybrid role! This position is a combination of being a Concierge, Teller, and Personal Banker. You'll provide outstanding service while greeting members (Concierge), performing financial transactions (Teller), opening accounts (Personal Banker) and educating members on our products and services! This is a wonderful early career position especially if you're interested in banking/financial services, being in a member-facing role with the ability to learn about branch operations, and are looking for growth opportunities.

Day-to-day responsibilities:

• Greeting members as they enter the branch or use the drive-up lanes
• Assisting members with their self-service transactions by educating them on the interactive teller machine (ITM) and its related functions
• Assisting with teller transactions, member service issues, account maintenance, and other operational duties assigned by the Branch Manager and/or Assistant Branch Manager
• Opening new consumer accounts efficiently and accurately
• Identifying opportunities to refer members to additional products/services including consumer loan and mortgage products, as well as wealth advisors
• Seeking out and making recommendations for process improvements related to member service delivery and other branch efficiencies
• Ensuring adherence to all policies, procedures, compliance, audits, quality control and balancing standards

Qualifications:

• High School diploma or equivalent
• 1+ year of similar work experience (retail, customer service, guest relations, sales, and cash handling). Financial institution, Teller, Personal Banker experience is preferred
• Comfortable promoting products and services, educating members, and engaging in sales-oriented conversations
• Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office
• Excellent interpersonal and communication skills
• Ability to multitask, work at a fast pace, and stay organized
• Propensity to be helpful, positive, act with integrity, and to embrace inclusion & ersity
• Availability to work 40 hours/week and be scheduled between the following hours:
• Monday - Friday: 8:00 am- 6:00 pm; Saturdays 8:30 am- 1:30pm (when scheduled Saturday, you'll get time off during the week)

Compensation

The salary range for this role is $16.67 - $25.01 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an inidual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

Title: Administrative Assistant

Location: Kennedy Space Center United States

Job Description:

We are launching people to the Moon and Mars. If you want to be part of this amazing mission and enjoy working in a great team environment, we would love to have you as part of our team that is making history, today. It takes big ideas and determination to take NASA's vision and make it reality. That's what we do every day.

The COMET contract provides overall management and implementation of ground systems capabilities, flight hardware processing, and launch operations at NASA's Kennedy Space Center (KSC) in Florida. These tasks will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle, and Launch Services programs.

Responsibilities:

• Provide administrative support to the Engineering Directorate including, but not limited to the following:

• Answer telephones and video conference calls while taking messages or transferring calls, scheduling appointments, and updating event calendars.

• Arrange Staff Meetings, handle incoming and outgoing mail, prepare office memos/emails, and coordinate invoices and other financial reports/documentation.

• Use and assist in maintaining a variety of office equipment.

• Edit documents and maintain databases / digital filing systems.

• Maintain various distribution lists for the Directorate.

• Manage conference room calendars and coordinate meetings for Engineering Directorate personnel.

• Manage/purchase appropriate office stockroom supplies and coordinate other Engineering Directorate purchase requisitions.

• Process various personnel requests such as on-site badging, safety shoes/glasses, organizational changes, etc.

• Provide meeting/board support to record notes and actions.

• Coordinate award presentations and other special Directorate events.

• Perform a variety of other clerical and administrative duties as assigned.

Qualifications:

HS diploma or equivalent with relevant AA or AS degree highly desirable.

• This is an entry level position (or higher) with desirable relevant years of experience.

• Demonstrated proficiency with MS Office software is required (e.g. Word, Excel, PowerPoint, and Outlook). Experience with PowerBI is highly desirable.

• Familiar with use and setup of video conferencing software - particularly MS Teams.

• Must be extremely well organized, flexible, and capable of effectively prioritizing multiple tasks.

• Ability to work effectively, personably, and cooperatively in a large team environment.

• Excellent communication and internal/external customer interface skills (written and verbal).

• Self-motivated, demonstrates initiative, and able to work independently (or with minimal supervision).

Physical Requirements:

• Will be required to climb stairs to access facilities.
• Position may involve extended periods of sitting or standing.
• Physical requirements: sitting, walking, standing, and use of stairs.
• Position is located on a hazardous testing facility; must be able to quickly evacuate buildings in the event of an emergency.

Work Environment:

• Will be required to work inside and outside throughout the test complex.
• Position may require travel to different areas on Kennedy Space Center property.
• Walking on uneven terrain including paved areas, gravel/rocks, and dirt/sand is required to access various locations on the center.
• All work must be completed in a safe manner in accordance with NASA and company safety standards.

Equipment and Machines:

• Computers and printers used for producing various documents and reports.

Attendance:

• Full-time regular work hours between Monday-Friday. Three (3) days per week onsite required. Five (5) days per week onsite highly desired.
• Hybrid (Part-Time Remote) options available.
• Position may require occasional overtime, including weekend work, depending on the assigned task.
• Must be dependable and punctual.
• Shift work may be required.

Other Essential Functions:

• Must be able to accurately communicate ideas in writing and verbal correspondence.
• Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
• Must comply with all "drug free workplace" requirements as mandated by directives issued by the appropriate federal contracting officer and the company, which requires drug testing for use of illegal drugs by employees in sensitive positions.
• Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management.

Access to Kennedy Space Center Amenities

While doing your part to help further space exploration at Kennedy Space Center, you can enjoy many on-site amenities, such as:

Child Development Center

Discounted tickets to local attractions and theme parks

Credit Union

Fitness Center

Barbershop

NASA Exchanges

Utilization Management Representative I

Locations:

• Latham, NY – 15 Plaza Dr

• Atlanta, GA – 740 W Peachtree St NW

• Indianapolis, IN – 220 Virginia Ave

• Columbus, GA – 6087 Technology Pkwy

• Norfolk, VA – 5800 Northampton Blvd

Work Type: Virtual (remote, with required in-person training; must live within commuting distance unless legally accommodated)

Job Overview

The Utilization Management Representative I coordinates precertification and prior authorization cases while delivering high-quality customer and provider support.

Key Responsibilities

• Manage incoming calls and post-service claim work

• Determine contract and benefit eligibility

• Authorize inpatient admissions, outpatient precertifications, prior authorizations, and post-service requests

• Refer cases requiring clinical review to a Nurse Reviewer

• Enter referral requests accurately into UM systems

• Respond to phone and written inquiries from providers, clients, and internal departments

• Conduct initial clinical screening

• Authorize initial provider sessions

• Verify benefits for facility-based treatment

• Maintain strong customer relations and coordinate timely resolution of requests

Minimum Requirements

• HS diploma or GED

• Minimum 1 year of customer service or call-center experience (or equivalent combination of experience)

Preferred Skills

• Medical terminology

• Experience in medical or insurance environments

Compensation & Benefits

• Hourly pay range: $16.33 – $24.50

• Comprehensive benefits package

• Incentive and recognition programs

• Equity stock purchase program

• 401(k) with company contribution

• Medical, dental, vision

• Life insurance; short-term & long-term disability

• PTO, holidays

• Wellness and financial resources

• Job Level: Non-Management, Non-Exempt

• Shift: 1st Shift (USA)

• Job Family: Care Support (CUS > Care Support)

• Elevance Health uses a hybrid workforce model; some on-site presence may be required

• Vaccination requirements may apply depending on role

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

CUS > Care Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Title: Court Support Specialist

Location: Puerto Rico, Remote.

Job Description:

About ABC:

ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a erse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. "Bigger picture" communications involve contacting courts for general updates and statuses as courts operations.  This position is remote but must be located in Puerto Rico. 

Key Responsibilities:

• Reach out to courts on inidual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma / GED required.
• Legal experience preferred.
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Strong communication skills, both written and verbal. 
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English 
• Quick learner and willing to learn and grow.

We know that a company's success starts with its employees. We also know that an inidual's success starts with the right career opportunity. Join our team today!

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• Disability insurance
• Employee assistance program
• Referral program
• 7 Paid holidays
• 4 floating holidays

Starting Pay: $12.00 to $14.00 per hour 

Schedule: Full-time, Monday through Friday, 8am to 4:30pm CST

Title: Lead Revenue Operations Analyst

Location: United States - New York - Remote

Job Description:

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

Sprinklr’s GTM Planning & Compensation Design team exists to enable predictable and scalable revenue growth by removing friction between strategy and execution. The team is a part of our Global Revenue Operations and is a highly visible function working cross-functionally with marketing, finance, C&T and GTM leadership.

This role will be critical to driving the annual planning process, which includes target setting, capacity planning, and compensation design. The team is also responsible for regular cadence processes to administer quotas and compensation plans.

What You'll Do:

• Manage key workstreams and milestones in the annual planning process across capacity planning to target setting
• Support Field Operations partners with planning – standardize process/outputs across theaters and create feedback loop
• Work closely with FP&A to understand financial priorities and model assumptions to iterate on top-line targets and resourcing
• Maintain birds-eye headcount view of the entire GTM organization and conduct variance-to-plan analyses
• Partner closely with C&T and sales leadership on regular cadence headcount forecasting and hiring accountability
• Develop an in-depth understanding of sales process while surfacing data driven recommendations to influence sales strategy and direction
• Drive monthly processes on quotas and compensation plans (e.g. new hires, shifts in POD model/territories)
• Support monthly sales SPIFF calculations

What You'll Need:

• 5+ years of experience in Revenue/Sales Operations at a growth SaaS organization
• Familiarity with SFDC and GTM systems
• Strong analytical skills and proficiency in Excel & PowerPoint
• Success in running tight project timelines, communicating across business units
• Bias for action and a history of solving problems as you spot them
• Sense of curiosity to wonder “why”?

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

JOB REQ COMPENSATION RANGE

$100,000 - $166,000

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple inidualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.  

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Title: Registrar Coordinator

Location: Sprague Center

Job Description:

NOTE TO APPLICANT:  Some positions require a resume, cover letter and/or other documents to be submitted with your application. Please submit these as one attachment in the My Experience section of the application under the "resume/CV" upload section. Once you submit your application, you will not be able to attach additional documents.

Job Posting Title:

Registrar Coordinator

Job Description:

Title of Job:  Registrar Coordinator

POSITION SUMMARY:

The Registrar Coordinator for the Office of the Registrar provides customer service, quality assurance, and support for the Office of the Registrar and performs a variety of administrative duties related to the accuracy and retention of student records. The Registrar Coordinator answers student, faculty, staff, and alumni queries pertaining to college policies, particularly regarding records and registration. This position serves as primary contact for transcripts and degree/enrollment verifications. The Registrar Coordinator conducts testing of various student information systems and processes; enters, maintains, and validates the accuracy of historical and contemporary academic data; troubleshoots technical issues; assists with new systems implementations; and assists with a broad range of administrative tasks. Work includes data entry as well as processing requests and inquiries for the registrar’s office as a first point of contact. Training in policies, procedures, and systems in use at the College will be provided.

DUTIES AND RESPONSIBILITIES:

• Serves as the primary contact for transcripts and degree/enrollment verification requests which includes support of contracted third-party services and vendors such as the National Student Clearinghouse and Parchment.

• Administers key student records processes that include FERPA, student registration, course withdrawals, forms processing, and leaves of absence and institutional withdrawals.

• Processes grade changes and major updates in compliance with institutional standards.

• Provides a high level of customer service when responding to student, faculty, staff, and alumni queries pertaining to college policies, particularly regarding records and registration.

• Responds to requests and inquiries in a timely and professional manner.

• Accurately enters, maintains, and validates academic data and completes periodic data clean up to resolve issues relating to the accuracy of student records.

• Transfers data from paper formats into electronic files or database systems.

• Assists with new system implementations.

• Assists in the development and delivery of inidual and/or group instruction and/or training to end users on new or updated technologies.

• Analyzes and solves problems of routine complexity on computer applications and systems for students, faculty, and staff for departments and/or the College community; provides a wide range of assistance to departmental users and/or support staff.

• Participates in professional development activities as appropriate and as advised by the associate registrar.

• Evaluates and tests new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines and best practices.

• Maintains a high level of confidentiality when dealing with student data.

• Performs other duties as assigned

REQUIRED QUALIFICATIONS

Education and Experience: 

• Education: Bachelor’s degree preferred or a combination of equivalent education and experience. 

• Experience: Two years of related experience preferred, preferably in a technical, public-facing role.

Preferred Qualifications:

• Attention to detail, focus on accuracy, strong organizational skills, and the ability to multitask.

• Demonstrated interpersonal, written, and verbal communication skills.

• Ability to meet deadlines, prioritize tasks, and ask for help when needed.

• Advanced computer skills, including familiarity with a variety of software packages and basic computer programs (e.g., Microsoft Office). Comfort with technology; interest and ability to learn and use new programs and technologies.

• Ability to use discretion in working with sensitive, confidential information and materials.

• Ability to work with erse groups of students, alumni, faculty, and staff.

• Personal integrity and ability to interact successfully with various constituencies on campus.

• Ability to work collaboratively as a member of the Registrar’s Office, as well as independently.

• Ability and willingness to be cross trained in all functional aspects of the Registrar’s Office.

• Desire to be a team member on collaborative projects and implementation of new initiatives.

• Curiosity, initiative, and a problem-solving mindset.

• Positive attitude and strong work ethic.

• Experience in a related academic position, with knowledge and experience operating under FERPA guidelines, and experience with databases is a plus.

• Strong interpersonal skills, flexibility, and customer service orientation.

• Ability to communicate technical information to non-technical end users.

Remote Work Eligibility:

Category B:

Your standard working hours will generally be from 8:00 a.m. to 5:00 p.m., Monday through Friday, though these hours may vary depending on departmental and College needs. All remote work arrangements, including ad-hoc remote work, must be approved by the direct supervisor, area Cabinet member, and Human Resources, and are subject to periodic review based on institutional needs. These arrangements are neither guaranteed nor considered entitlements and may change due to factors such as employee performance, evolving business needs, or changes to the position.

Physical Requirements: 

While performing the duties of this job, the staff member is regularly required to sit; stand, use hands and fingers and talk or hear. The employee is occasionally required to reach with hands and arms. The inidual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. 

Hours:

The regular hours are 8 a.m. to 5 p.m. Monday – Friday. Hours may vary due to the needs of the department or College. May need to work an occasional weekend or evening due to department needs/events

Classification: 

This is an non-exempt, full-time, regular, benefits eligible, position. 

Reports To: 

This position reports to the Associate Registrar

Additional Information: 

This job description defines the essential job duties of the position. Harvey Mudd College expects that employees hired for this position can perform the essential functions of the job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act. 

Regular employment at the College is for no specified period; conditions and status of employment (hours, pay, title, duties, etc.) are subject to change at any time. Employment is at-will and employees, and likewise the College, are free to end the employment relationship at any time, for any reason, with or without notice or cause, unless otherwise prohibited by law.

Harvey Mudd College is an Equal Opportunity Employer. Qualified applicants will be given consideration for employment without regard to age, race, gender, national origin, sexual orientation, protected veteran’s status, disability, or any other characteristics protected by applicable law.

Please note that in order to be considered an applicant for any staff position at Harvey Mudd College you must apply for each position for which you believe you are qualified.

Quality & Enablement Manager (Player-Coach) – Dropbox

Location: US Remote

Overview

MarketStar is a global outsourced sales, customer success, and revenue operations company supporting top-tier technology clients. This role supports the Dropbox program as a hybrid player-coach, combining Quality Assurance execution with coaching and operational guidance.

You will monitor customer interactions across calls, emails, and chats, evaluate quality, mentor QA peers, and partner with leadership to improve processes, training, and representative performance.

What You’ll Do

• Perform quality reviews of calls, chats, and emails using QA systems

• Track quality performance at team and inidual levels

• Coach and support QA peers; assist with workload prioritization and consistency

• Identify training needs and collaborate with training departments

• Prepare and analyze internal and external quality reports

• Conduct calibration sessions with leadership, team leads, and QA peers

• Deliver actionable insights to cross-functional and internal teams

• Work with program stakeholders to support initiatives

• Provide feedback to sales leaders and senior leadership

• Create and maintain standardized workflows and recommend improvements

• Mentor new QA team members and act as subject matter expert

• Complete additional duties as assigned

What You Need to Succeed

• Direct B2B or telesales experience (required)

• Prior Quality Assurance experience (preferred)

• Strong ability to interpret data dashboards and identify trends

• Excellent verbal, written, and interpersonal communication skills

• Proficiency with Microsoft Office and Google Workspace

• Strong coaching, mentoring, and performance-influencing abilities

• Results-driven mindset with ability to motivate others

• Adaptive management style and ability to work at micro/macro levels

• Ability to multitask in a fast-paced environment

• Comfortable with change and shifting priorities

• Skills assessment may be part of the interview process

Benefits

• Structured learning and career development programs

• Mental health program

• Generous Paid Time Off

• Paid medical leave

• Child/dependent care reimbursement

• Education reimbursement

• 401(k) match, hardship loan program, financial wellness advisor access

• Comprehensive medical, dental, and vision coverage

Equal Opportunity

MarketStar provides equal employment opportunity and offers reasonable accommodations for applicants with disabilities throughout the hiring process.

Customer Care Coordinator

Location: Hudson, Ohio, United States

Overview

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by 5,000+ U.S. hospitals and 15,000+ clinical sites, PartsSource empowers healthcare organizations to maximize clinical availability and streamline procurement for parts, services, and training.

Their culture is mission-driven, collaborative, respectful, and focused on delivering exceptional service. Team members share aligned values and a passion for solving complex customer problems to ensure Healthcare is Always On®.

The Customer Care Coordinator plays a key role in delivering exceptional service to clinical engineers and healthcare professionals across North America and internationally. This role focuses on resolving inquiries, managing orders, supporting customers, and maintaining accurate documentation.

What You’ll Do

Deliver First-Class Customer Service

• Handle inbound calls and email inquiries with professionalism and first-contact resolution

• Provide accurate responses regarding order placement, order status, billing, repairs, returns, and quotes

• Escalate complex cases to the appropriate internal partners

• Maintain punctuality and readiness for scheduled shifts

• Attend required training sessions to remain current on product knowledge and policies

• Offer troubleshooting support for websites and system navigation

• Build positive rapport with customers and maintain strong communication

Maintain Customer Data & Documentation

• Update customer information, order details, and case notes across all systems

• Accurately record interactions, resolutions, and key details

• Stay informed on updates to products, policies, and procedures

• Ensure documentation is complete and consistent

Collaborate & Support

• Work effectively with team members and contribute to a positive team environment

• Assist colleagues and offer support as needed

Your Background

• 1+ year of customer service experience with proven ability to manage inquiries and deliver effective resolutions

• Strong communication skills, both written and verbal

• Empathy and listening skills to help de-escalate concerns and manage delays or issues

• Team-oriented mindset, with a willingness to collaborate and support peers

Benefits & Perks

• Competitive compensation with salary + incentives + company ownership/equity

• Full benefits package including medical, dental, vision, 401(k) match, college debt reduction, and more

• Career development through training, coaching, and growth opportunities

• Hybrid culture with modern, collaborative workspaces

• Inclusive and erse community of professionals

About PartsSource

Founded in 2001, PartsSource has grown into the leading digital platform for managing mission-critical hospital equipment. The company modernizes procurement for HTM professionals, enabling efficient maintenance through automated systems for parts, service, technical support, and training.

Backed by Bain Capital since 2021, PartsSource continues to expand its impact across the healthcare industry.

Recent Recognition:

• Newsweek’s Top 200 America’s Most Loved Workplaces (2024)

• Top 100 Healthcare Technology Companies (2023)

• Featured in The Wall Street Journal

• CEO recognized among Top 50 Healthcare Technology Leaders

EEOC

PartsSource is an Equal Opportunity Employer committed to ersity, inclusivity, and providing an accessible hiring process. Employment decisions are made without regard to race, gender, disability, or background.

Title: Associate Claims Consultant, Commercial Risk-Insurance Advisory Solutions

Location: Remote US

Job Description:

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.

PRIMARY RESPONSIBILITIES:

• Review, analyze, and determine the appropriate submission path for claims received by the company, ensuring prompt and accurate claims adjudication.
• Provide professional assistance and support to Claims Specialists and Analyst colleagues as directed, collaborating to ensure efficient claims processing and resolution.
• Review daily data to identify potential trends or challenges that may require managerial or underwriting review, and report findings accordingly.
• Maintain a strong focus on delivering outstanding client service, fostering positive relationships, and effectively communicating with clients and customers throughout the claims process.
• Ensure compliance with industry standards, company procedures, and regulatory requirements while handling claims, maintaining confidentiality of sensitive information.
• Stay updated on industry trends, emerging regulations, and best practices in claims management, continuously enhancing knowledge and expertise.
• Contribute to process improvement initiatives, suggesting enhancements to streamline claim handling, increase efficiency, and enhance customer satisfaction.
• Handle other related duties and responsibilities as assigned by the Claims Consultant or management.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to drive a claim from first intake through the process to satisfactory submission with minimal supervision.
• Proficient in MS Office Word and Excel with the ability to learn new system programs and technologies.
• Ability to work independently and prioritize assignments.
• Effective communication skills, both oral and written, with the ability to be professional under pressure and display patience above reproach.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to learn any other appropriate program or software system used by the firm as necessary
• Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture

EDUCATION & EXPERIENCE:

• 3+ year's experience in claims and insurance coverage knowledge
• Must have Property & Casualty Insurance License or be willing to obtain any state required license within a specified time frame of starting employment with the firm.

#LI-NS1

IMPORTANT NOTICE:

Click here for some insight into our culture!

The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

SwissBorg is looking to hire a Customer Service Agent (German speaking) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Veda is looking to hire a Customer Success Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

WOO is looking to hire a Customer Success Specialist (Chinese/English) to join their team. This is a full-time position that can be done remotely anywhere in APC.

Title: Territory Manager

Raleigh, North Carolina, United States

Fayetteville, North Carolina, United States

Durham, North Carolina, United States

Location: Durham United States

Job Description:

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra's solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

A Territory Manager is responsible for securing new business and managing a sales area independently, often remotely from Kestra main offices. This position contacts and consults with a variety of clients in a mixture of clinical settings. In addition to direct sales responsibilities for a given territory, the Territory Manager provides training, on-going product service and support, and assistance in the reimbursement process.

ESSENTIAL DUTIES

• Responsible for the sales and ongoing support of Kestra products
• Consistently meet or exceed quarterly and annual sales targets as well as performance-based objectives
• Grow and develop trusted partner relationships with key accounts and stakeholders within the territory in a professional and ethical manner
• Prepare quarterly Business Plans and present to Regional Sales Leadership
• Ensure responsible and appropriate use of budgeted expenses by adhering to Kestra policies and procedures
• Attend key exhibits and conventions, as required
• Coordinate patient interaction with Clinical Advisors and Customer Care team
• Provide key feedback and information in a timely manner to appropriate internal stakeholders
• Work closely with leadership across the Sales and Marketing Teams to successfully implement market strategies
• Manage sales cycle from introduction to product delivery
• Build long-term partnerships from sales calls
• Manage pipeline of customers
• Proactively maintain positive client relationships
• Respond to client issues and complaints
• Maintain records and sales data
• Adhere to Pledge of Confidentiality

o Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case.

COMPETENCIES

• Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
• Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations.

Requirements

Education/Experience Required:

• 5+ years of successful medical device sales experience

• 3+ years of outside sales experience

• Bachelor’s degree from an accredited four-year college or university in Business, Sales, Marketing, or a related field, or an equivalent combination of education and professional experience

• Must reside in the assigned territory

• Ability to drive an automobile with a valid driver’s license and acceptable completion of a motor vehicle report (MVR)

• Demonstrated strong business acumen

• Excellent written and verbal communication skills

• Familiarity of MS Office, including MS Teams

• Post offer, must be able to achieve credentialing for hospital system entry including, but not limited to:

• Documentation of vaccination and immunization status
• Completion of background check
• Completion of drug screening testing
• Review and agree to hospital policies and procedures
• Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety

Preferred:

• Experience in calling Cardiologists, Electrophysiologists, Interventional Cardiologists, or Cath Lab highly preferred

• Demonstrated understanding of Durable Medical Equipment (DME) process flow

• Knowledge of the cardiac care landscape and customer decision-making processes

• Internal candidates who do not have the required experience may still be considered if they have demonstrated consistent performance aligned with sales expectations and have served in a sales support role.

SUPERVISORY RESPONSIBILITIES:

• None

WORK ENVIRONMENT:

• Fast paced field role

• Noise volume typical of being in the field or clinical setting

• Extended hours when needed, based on business needs

• Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer.

PHYSICAL DEMANDS:

• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage

• Frequent stationary position, often standing or sitting for prolonged periods of time

• Frequent computer use

• Frequent phone and other business machine use

• Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle

TRAVEL:

• Frequent domestic travel by car and/or air required, up to 90%

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Benefits

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Compensation: An annual salary of $100,000, in addition to a bonus and uncapped commission, commensurate with experience and location.

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment.