Triage - RN

Location:

TX-HOUSTON, 5959 CORPORATE DR, STE 1300

New Mexico - Santa Fe

New Mexico - Kirtland Air Force Base

New Mexico - Albuquerque

New Mexico

View Fewer Locations

locations

TX-GRAND PRAIRIE, 2505 N HWY 360, STE 300

TN-NASHVILLE, 926 MAIN ST

Job Description:

Anticipated End Date:

2026-03-31

Position Title:

Remote Triage - RN

Job Description:

• Candidates with a compact license strongly preferred*

Shift: Rotating schedule, 4 10-hour shifts per week, 7:30am - 6:00pm CST

Location: Candidates in Texas, Tennessee, and New Mexico preferred; PST, MST, CST time zones preferred; Alternate locations may be considered

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law

The Remote Triage - RN is responsible for serving as a Registered Nurse in the Remote triage call center. Monitors members using established disease specific protocols. Provides clinical support for members on program via telephonic outreach and inbound calls.

How you will make an impact:

• Provides information about the RPM Program to members with chronic conditions and explains the benefit of having chronic conditions managed, assessed and treated.

• Communicates with program members and their care givers via outbound and inbound calls with respect to RPM clinical interventions.

• Responds to member or provider written or inbound telephonic communications or inquires with respect to clinical interventions.

• Monitors biometric data using established disease specific protocols.

• Reviews members current labs and medications for appropriateness.

Minimum requirements:

• Requires BA/BS in a related field and minimum of 3 years of Registered Nurse experience; or any combination of education and experience, which would provide an equivalent background.

• Current, unrestricted RN license in applicable states required.

Preferred skills, capabilities, and experiences:

• Compact license is strongly preferred.

• BA/BS in Nursing preferred.

• Clinical call center experience preferred.

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

MED > Licensed Nurse

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Title: Inventory Acquisition Coordinator

- Phoenix, AZ

Location: Phoenix United States

Job Description:

Overview

As we continue to build our team in support of our vision to the be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of an Inventory Acquisition Coordinator (IAC)!

The Inventory Acquisition Coordinator (IAC) supports the dealer inventory acquisition process for our clients through evaluating vehicle options, facilitating competitive negotiations, and making recommendations based on inventory and pricing in an assigned region. The IAC collaborates with multiple internal departments to ensure a timely, competitive, and seamless experience for the client.

The pay range for this position is $23.46 -$24.96 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.This position is full time and requires normal business working hours of Monday through Friday 8 a.m. to 5 p.m. This is a work from home position that will allow you to work 100% from your home residence in Phoenix, AZ or surrounding AZ counties.

Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, schedule flexibility, paid time off, great discounts, and organizational growth potential.

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 765,000 vehicles and growing at over 6 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it's also great for employees.

Responsibilities

• Maintain the stock vehicle process from vehicle acquisition to delivery and payment, ensuring a positive client experience throughout the process
• Serve as the stock vehicle main point of contact for groups, clients, and dealers in an assigned region as it relates to vehicle requests, specification and pricing analytics, aftermarket equipment installation, and temporary tags
• Provide recommendations to clients related to inventory acquisition, evaluating vehicle options, specifications, pricing, and aftermarket modifications
• Provide regular updates to the field regarding delivery, inventory challenges, and general vehicle inventory guidance
• Identify and communicate optimal alternatives including incentive-based factory ordering, industry trends, and/or extensive after-market
• Audit and analyze dealer buy breakdowns, validate incentives, and negotiate options pricing as needed
• Ensure dealer invoices and other documents adhere to contract and purchase agreement and meet clients'needs based on provided specifications
• Coordinate documents and purchasing process with dealers from start through payment resolution, including issuing purchase orders, updating internal systems, uploading documents to internal document management systems, and appropriate follow-up
• Facilitate ongoing collaboration between internal stakeholders and external dealer database, leveraging long-term relationships to best serve our clients and strengthen our brand
• Partner with internal leadership on escalated dealer issues, trends, and proactive dealer relationship management
• Collaborate with internal teams to monitor client and vendor experience with dealer stock acquisitions, ensuring competitive pricing and timely delivery
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

#LI-REMOTE

Qualifications

• Must reside in Phoenix, AZ or the surrounding AZ counties
• Must have 4+ years of client, sales, or vendor support experience in a professional and/or administrative environment providing client communication
• Must have 4+ years of demonstrated success in conducting difficult conversations, analyzing data to make recommendations and negotiating problem or conflict resolutions
• Must have basic computer skills (Word, Excel and Power Point)
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

The ideal candidate will possess the following competencies:

• Ethics and Values
• Building Relationships
• Communication
• Customer Service
• Detail Oriented
• Planning and Organizing
• Problem Solving
• Results Oriented

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)

Title: Senior Solutions Engineer

| UK | French Speaker| Remote

Location: United Kingdom (Remote)

Job Description:

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity 

The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.

A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.

What You'll Be Doing

• Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Delivering product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Driving product conversations based on need and problems with customers
• Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

What Makes you a Great Fit:

• 5+ years of technical pre-sales experience
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You love solving technical challenges and thrive on bringing creative solutions to our customers
• You should have a technical mindset and a desire to grow technically. 
• Must be located in United Kingdom   
• Must be a French speaker

Bonus Points For:

• Experience with Open Source technologies, or in the Metrics/Monitoring space is an advantage 
• Experience with sales methodologies like MEDD(P)ICC is a plus

Compensation & Rewards 

In the UK, the OTE (On-Target Earnings) compensation range for this role is £112,000 - £134,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. 
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and ersity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Title: Senior Solutions Engineer | Switzerland | French Speaker| Remote

Location: Switzerland (Remote)

Job Description:

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity 

The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.

A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.

What You'll Be Doing

• Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Delivering product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Driving product conversations based on need and problems with customers
• Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

What Makes you a Great Fit:

• 5+ years of technical pre-sales experience
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You love solving technical challenges and thrive on bringing creative solutions to our customers
• You should have a technical mindset and a desire to grow technically. 
• Must be located in Switzerland  
• Must be a French speaker

Bonus Points For:

• Experience with Open Source technologies, or in the Metrics/Monitoring space is an advantage 
• Experience with sales methodologies like MEDD(P)ICC is a plus

Compensation & Rewards 

In Switzerland, the OTE (On-Target Earnings) compensation range for this role is CHF 198,000 - CHF 236,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. 
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and ersity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Title: Senior Manager, Provider Call Workforce Planning - Remote

Remote, US  CategoryCustomer Service & Claims  Posted Date03/24/2026  Job Id26003408

Save

The Senior Manager Provider Call Workforce Planning is responsible for leading forecasting, short‑term planning, scheduling, and real‑time workforce management for Provider Call Operations. This role ensures staffing strategies are aligned to demand, service level objectives, and financial targets across a complex, multi‑site contact center environment.

The Senior Manager partners closely with Operations, Finance, and Global Service Partners to develop forecasts and translate into executable staffing plans, proactively manage risk, and drive daily performance outcomes.

Key Responsibilities

• Leads team of long and short range forecasters, schedulers and real time administration.
• Lead long and short‑term demand forecasting, including call volume, handle time, and interval‑level projections.
• Translate long‑range forecasts into actionable short‑term staffing and capacity plans.
• Analyze forecast accuracy, identify variance drivers, and implement continuous improvements to planning assumptions and models.
• Oversee schedule development and optimization to meet service, productivity, and cost targets.
• Ensure schedules account for shrinkage, skill mix, attrition, training, and operational constraints.
• Partner with Operations and Enablement teams to incorporate onboarding, training, and change initiatives into staffing plans.
• Lead real‑time management strategy and intraday execution to respond to demand variability and performance risk.
• Establish intraday governance, playbooks, and escalation paths to support service level performance.
• Monitor daily service, backlog, and productivity performance and proactively mitigate risks.
• Lead, coach, and develop teams across short‑term planning, scheduling, and real‑time management functions.
• Serve as the primary workforce planning point of contact for Provider Call Operations leadership.
• Provide clear, actionable insights on staffing risks, trade‑offs, and opportunities.
• Lead workforce planning transformation initiatives, including process standardization and tool enhancement.

Required Qualifications

• High School Diploma required, Bachelors degree strongly preferred.

• 7+ years of workforce management experience in a contact center environment.

• 5 + years of proven people leadership and cross‑functional collaboration skills.

• Demonstrated experience leading forecasting, short‑term planning, scheduling, and real‑time management.

• Strong analytical skills with the ability to translate data into operational decisions and challenge status quo and create opportunity for efficiencies.

• Experience supporting multi‑site, multi‑partner operations.

• Experience supporting healthcare, provider operations, or regulated environments preferred.

• Advanced proficiency with workforce management and forecasting tools required.

• Experience partnering with offshore or Global Service Partners.

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 104,400 - 174,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our isions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Title: Associate, EDI Onboarding

Location: Charlotte, NC, US

Workplace: Remote

Department: Customer Service

Job Description:

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Fort Worth, TX (Texas); Omaha, NE (Nebraska)

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance:  is not available for this opportunity.

Requisition #: 75918

The Role at a Glance

We are excited to bring on an EDI Onboarding Associate to join our Group Protection Operations Team supporting Workplace Solutions.

Background Details

As an EDI Onboarding Associate, you will be responsible for delivering on EDI onboarding and implementation assignments & projects. You will support pre- and post-sales activity in providing guidance regarding compatibility of proposed onboarding approach with EDI processes. You will collaborate with internal and external stakeholders to coordinate activities, facilitate automated EDI processing, and provide a superior onboarding experience for the customer. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!

What you'll be doing

• You will monitor EDI requests and ensures timely responses in gathering necessary information, addressing questions, and providing appropriate layouts/file formats for EDI processing.
• You will act as a liaison between Account Management, internal EDI resources, and third-party partners to ensure all stakeholders understand optimal policy setup, per EDI guidelines, to facilitate efficient automation and onboarding.
• You will participate in pre- and post-sales calls with brokers and customers; outlines pros & cons of onboarding approach in terms of compatibility with automated EDI processing; proactively advises on potential changes in approach that can enable automation.
• You will implement standard inbound file feeds for both new customers and ongoing maintenance request including not limited to demographic/eligibility files.
• You will coordinate with internal EDI resources and third-party partners to validate appropriate file configuration and ensure successful initial & on-going transmission and processing of files.
• You will provide ongoing File Support to installed customers, including technical troubleshooting for Level 2 File Support requests.
• You will act as a testing resource for general strategic initiatives.
• You will work with the third-party benefit administration partners to expedite resolution of any escalated file issues; collaborate with partners to research root causes and recommend improvements to processes/file formats to avoid future issues.
  Identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality while supporting and promoting change management and departmental/enterprise initiatives.

What we’re looking for

Must-haves:

• 0 - 1+ Years experience in EDI (electronic data interchange) setup and automation directly aligned to specific responsibilities for this role or 1+ Years of experience in Group Protection in customer facing roles directly aligned to the specific responsibilities for this role
• Ability to communicate effectively (verbal/written)
• Demonstrated strong customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Apply concepts such as probability, statistics, modeling, percentages, ratios, and proportions to practical solutions and work with concepts such as averages and/or variances
• 4 Year/Bachelors Degree or equivalent work experience (4 years of experience in lieu of Bachelors)

Nice-to have:

• Ability to work in a fast-paced environment with the ability to adapt as needed

Application Deadline

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

The pay range for this position is $44,800 - $81,400 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and inidual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. 

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. 

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. 

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. 

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Title: Customer Success Manager Generalist

Location: Ciudad de México, MX, 06500

Department: Consulting and Professional Services

Job Description:

We help the world run better

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a erse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift-up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the Role

The SAP Cloud Success organization is aiming to create an industry-leading Digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Customer Success Managers) to our customers. CSMs will use a low touch/virtual engagement approach in order to provide an excellent customer experience across a large portfolio of customers (80-100).

The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business.

Further responsibilities:

• Onboard New customers
• Conduct virtual onboarding sessions and regular check-ins during the implementation phase
• Share important SAP resources with customers such as webinars, trainings, events, or relevant best practices
• Assist customers in case of showstoppers and roadblocks
• Drive customer adoption and respond to risk scenarios
• Engage 1:1 with priority customers as well as execute 1:many initiatives to drive customer outcomes at scale
• Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes & resources
• Identify customers at risk and take appropriate actions by involving Cross-Functional Teams or sharing relevant best practices
• Act as trusted advisor and be first point of contact for non-technical inquiries
• Build and leverage a network of key internal stakeholders from different functions that can support customer success
• Analyze and interpreting customer data to prioritize customer engagements
• Contribute to improve overall customer satisfaction & accelerate SAP’s reference pipeline

Requirements:

Location: Ciudad de México, México

• Experience in a client facing role, managing complex customer relationships, preferably in the Software industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management or Consulting
• Previous experience working with SAP cloud SaaS solutions like S/4HANA Cloud, Supply Chain Management, Human Experience Management, BTP, Customer Experience, or FSM would be a plus
• Experience managing high volume of customer engagements
• Proven experience working with erse, cross functional teams, both virtually and globally
• Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment
• Strong orientation towards teamwork and collaboration
• Strong interpersonal skills which aid to build relationships externally and internally
• Creative problem solving under pressure when working through customer issues
• Excellent listening, written and oral communication skills
• Fluency in Spanish and English.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and inidual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its erse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]).

Bring out your best

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Title: Senior Principal Customer Success Manager

, PubSector - DC

Location: Remote (USA - Washington DC-Baltimore Area)

Job Description:

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

The Senior Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. The ideal candidate possesses the below qualifications and is willing to travel up to 25% of their time for in-person customer meetings. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

Responsibilities:

• Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations.
• Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
• Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
• Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
• Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
• Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
• When appropriate, recommend additional expert services needed to drive success.
• Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
• Represent the voice of the customer to inform our sales process or product roadmap.
• Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
• Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
• Predict and forecast risk, renewal and expansion within the customer portfolio.

Basic Qualifications:

• 8-10 years of relevant customer-facing experience and a demonstrated track record of success
• Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results
• In-depth expertise in the Public Sector and SaaS business models, including a strong understanding of market trends, competitive landscapes, and customer needs
• Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring 
• Unrestricted, permanent work authorization in Australia
• Located in either the Sydney or Melbourne metro area, with ability to travel to local office and client sites as needed

Preferred Qualifications:

• Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
• Knowledge of PagerDuty products and platform features/capabilities 
• Thrive in a collaborative fast pace environment and as a part of a results oriented team.
• Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
• Worked in a DevOps environment or with a company going through a transition to DevOps.

The base salary range for this position is $112,000 - $154,900 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an inidual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified iniduals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Title: Senior Success on Demand Consultant

Location: Santiago

Job Description:

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

PagerDuty - Senior Forward Deployment Engineering Delivery Consultant (FKA Senior Scaled Delivery | Success on Demand Consultant) 

The Senior PagerDuty - Forward Deployment Engineering Consultant is a pivotal leadership role responsible for overseeing the end-to-end development, deployment, and optimization of PagerDuty's platform and AI-driven solutions for enterprise customers. 

This position requires experience in software development, architecture, and deployment, coupled with a deep technical understanding of AI integration practices and advanced development technologies. 

The successful candidate will guide fast implementation projects, leveraging generative AI and automation to enhance customer outcomes from initial scoping and design through to production deployment and ongoing service enhancement. 

Additionally, they will serve as the principal liaison between customers and internal teams, including Support, Success, Engineering, Professional Services, and Education, as well as between customers and PagerDuty’s Product & Development teams, ensuring that technical strategies align with business objectives. 

This role also involves mentoring junior consultants, leading technical workshops on AI-powered solutions, and representing PagerDuty in external forums to advance modern development and deployment practices. 

Responsibilities: 

• As a Senior Forward Deployment Engineering Delivery Consultant, you will be responsible for collaborating with PagerDuty customers on the successful design, development, and implementation of solutions across the PagerDuty Operations Cloud. 
• Collaborate with large-scale enterprises to perform comprehensive scoping assessments, ensuring that the specific technical and business requirements for platform deployment and AI solutions are thoroughly defined and aligned with organizational objectives. 
• Lead end-to-end deployment projects by planning, coordinating, and executing the integration of PagerDuty solutions, leveraging advanced development techniques to ensure seamless transitions and minimal disruption to ongoing business operations. 
• Partner across the organization’s customer-facing teams (Support, Success, Engineering, Professional Services, Education) as the Subject Matter Expert related to PagerDuty Operations Cloud. Support customer account teams in customer meetings, business reviews, and strategy, deployment, and upgrade planning, particularly where new product features or improvements may be required. 
• Partner across PagerDuty Product & Development teams as the Subject Matter Expert, bringing direct customer feedback for new features, AI capabilities, and integration requirements for improvement in future product releases. 
• Develop a deep understanding of PagerDuty products, solutions, integrations, processes, and workflows used in typical customer engagements.

Requirements: 

• 5–8 years of experience as a Software Developer or Engineer in enterprise-level environments.
• Cloud & Architecture Mastery: Proficient in AWS, Kubernetes, Serverless architectures, and CI/CD pipelines. 
• AI Implementation: Experienced in deploying generative AI models and integrating them into complex platforms. 
• AI-Driven Development: Skilled in using AI Coding Assistants (Claude Code, Cursor, Gemini) for rapid prototyping and agent-based delivery. 
• Tech Stack: Proficient in Python, Java, React, and TypeScript for building REST APIs and data pipelines. 
• DevOps Best Practices: Proven track record in debugging, testing, security, and managing the full software delivery lifecycle. 
• Strategic Leadership: Experience managing large-scale platform deployments and AI initiatives from scoping to delivery. 
• Stakeholder Management: Ability to influence senior executives and translate technical strategies into business outcomes. 
• Team Mentorship: Strong background in leading cross-functional teams and fostering collaborative, high-performance environments. 
• Certifications: Advanced credentials in AI, Cloud (AWS/Azure/GCP), or DevOps/SRE.
• Customer Collaboration: Comfortable providing technical guidance directly to clients, data scientists, and architects.
• Soft Skills: Exceptional problem-solving, English communication, and the resilience to thrive in fast-paced, ambiguous settings.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

If you are within a 50 mile radius of the Santiago office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified iniduals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Title: Customer Operations Director

Location: Shelton CT US

Job Description:

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Job Description:

You Are

You are a senior operational leader who excels at shaping end‑to‑end customer experiences across complex, multi‑channel environments. You bring a balanced approach to strategy and execution, with the ability to rethink processes, lead large teams, and drive measurable improvements in customer satisfaction, operational performance, and partner delivery. You collaborate effectively across sales, marketing, product, and finance, and you operate with a strong sense of accountability for both customer outcomes and business results.

You Will

Customer Experience & Support

• Lead inbound customer support across all segments, including billing, payments, fees, and funding inquiries.

• Drive proactive outreach and onboarding programs that enable customers to adopt and use Pitney Bowes solutions effectively.

• Optimize the mix of digital self‑service and live support channels to deliver the right experience at the right cost.

Account Management Operations

• Oversee multi‑location customer account management teams to ensure consistent, high‑quality service delivery.

• Lead end‑to‑end account management for Government and Enterprise customer segments.

Cash Collections Operations

• Own outbound cash collections operations, including Recoveries, ensuring critical cash flow KPIs and performance targets are met.

Third‑Party Partner Management

• Manage relationships and performance for key third‑party operational partners delivering significant portions of customer operations.

• Define SLAs, scorecards, and governance frameworks; lead regular business reviews to ensure contractual and performance commitments are met.

• Identify opportunities to improve partner‑delivered services for quality, cost efficiency, and scalability.

Cross‑Functional Leadership

• Partner closely with sales, marketing, and product teams to align customer operations with business goals.

• Support the VP of Customer Enablement & Operations in rethinking and modernizing customer processes to improve satisfaction, loyalty, and retention.

You Bring

Required

• 10+ years of progressive operational leadership experience in customer operations, financial services operations, or shared services, including 5+ years in a senior leadership role.

• Proven ability to lead large, multi‑location, multi‑cultural teams.

• Strong background in cash collections, accounts receivable, financial operations, and KPI‑driven performance management.

• Experience managing third‑party BPO or outsourced partners, including contract governance and performance oversight.

• Excellent executive communication, stakeholder management, and cross‑functional collaboration skills.

• Demonstrated success operating in a complex, matrixed environment.

Preferred

• Experience in financial services, fintech, mailing/shipping, or B2B service environments.

• Familiarity with digital support platforms, CRM systems, contact center technologies, and analytics tools.

• Experience supporting Government or Enterprise customer segments.

Location:

This is a hybrid role, with 4 days in the Shelton, CT office required. (No relocation assistance offered.)

Sponsorship:

Must be legally authorized to work in the US.  Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

We will:

• Provide the opportunity to grow and develop your career

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Iniduals with Disabilities, are encouraged to apply.

All interested iniduals must apply online. Iniduals with disabilities who cannot apply via our online application should refer to the alternate application options via our Iniduals with Disabilities link.

Title: Renewal Inside Sales Executive

, Government Accounts (Remote in US)

Location:

US AL Remote

US TX Remote

US IL Remote

US PA Remote

Job Description:

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Job Description:

Pitney Bowes is seeking a Renewal Inside Sales Executive for Government Accounts Remote in the Eastern and Central Time Zones in the United States in SendTech Solutions Digital Shipping team. Your role as a client-centric sales professional who is forward-thinking and focused on closing the deal. You will have a direct impact on our Annual Recurring Revenue (ARR) goal.

This is a remote Sales position. Qualified candidates must reside in the United States. This position can be based in the Central or Eastern time zones. Current Pitney Bowes employees may be considered who reside in the areas other than those listed above.

The base pay for this role is $27.50 per hour. This position is eligible to earn $35,000 annually On-Target Income (OTI) available, pursuant to the Pitney Bowes sales incentive plan's terms and conditions.

You must be legally authorized to work in the US. This employer will not sponsor this position for employment visa status now or in the future (ex. H-1B) 

You are a strong sales-focused and forward-thinking inidual who can close the sales while providing excellent service solutions offered to Pitney Bowes clients. You are committed to championing innovative ideas, strategies, or concepts to ensure business retention and client satisfaction. 

To be successful working remote in this role, you must:

• Have a secure, quiet, distraction-free area at home in which to focus on work and protect client data.
• Have the technology to work successfully at home: Check your current speed at www.speedtest.net; ongoing checks once working are required

You will:

• Generate, upgrade, and manage the portfolio of our existing government business base through outbound calling. There is no cold calling involved.
• Adapt to situations that require a strong sales aptitude, follow-up on leads, use effective selling systems and techniques to help probe, present and close sales with existing government clients.
• Work with decision makers to address current needs, resolve issues related to their existing lease agreements, or right size solutions.
• Overcome sales hurdles by positioning program benefits, features, and the company’s value proposition.
• Partner with internal teams to resolve all errors and client escalations.
• Identify and implement changes needed to improve performance.
• Focus on improving the client’s overall experience.

Your background:

• Experience working with Government, Non-Government Organizations (NGO), and Non-Profit accounts preferred but not mandatory.
• Minimum of 1 year experience executing outbound client calls to consult, assess needs, and recommend appropriate products and services.
• Ability to overcome objections effectively to close the sale.
• History of consistent and strong follow-up on sales opportunities through phone and email communication to answer questions and provide marketing materials using customized software.
• Initiate outbound sales calls in a confidential remote work environment.
• Mastery of Customer Relationship Management (CRM) tools such as Salesforce to effectively plan and document sales activities, update customer information, campaign management, account development, build strong client pipeline and forecasting.

Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking, and receiving of letters, parcels, and flats.

We will:

• Provide the opportunity to grow and develop your career

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Iniduals with Disabilities, are encouraged to apply.

All interested iniduals must apply online. Iniduals with disabilities who cannot apply via our online application should refer to the alternate application options via our Iniduals with Disabilities link.

Title: Technical Account Manager

Location: Remote - Canada

Job Description:

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

This is a remote position open to candidates based in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will: 

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way.
• Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep es to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with erse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
• Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilities.
• Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement

Minimum requirements for the role:

• Experience: 5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. 
• Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
• Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
• Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Communication: Strong English written and verbal communication skills.
• Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.

An ideal candidate also has:

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$83,725—$108,350 CAD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the erse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an inidual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Title: Senior Sales Engineer,

ANZ

Location: Melbourne, Australia

Job Description:

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

Senior Sales Engineer, ANZ

The Senior Sales Engineer is expected to drive results, inspire confidence, and think strategically, applying both technical expertise and strong interpersonal abilities to maximize customer satisfaction and drive business outcomes.  As a Senior Solutions Engineer, you will play a critical role in supporting Fastly's largest and most strategic accounts. Recognizing that not every customer is the same, this role is designed for focused engagements to capitalize on high-growth opportunities, drive revenue retention and growth, and ensure a strong Return on Investment (ROI) for focused customer engagements. You will act as a proactive focal point for assigned customers, ensuring their success and serving as a trusted advisor. This role comes with customer lifecycle responsibilities, including presales and postsales engagements.

What You'll Do

• Work with customers, prospects, and partners to develop customized solutions aligned to their business priorities.

• Design architectures and deliver a customer roadmap that leverages Fastly’s platform.

• Deliver strategic sales plays and contribute to competitive wins and renewals.

• Engage early in the roadmap process to ensure alignment with customer goals.

• Champion customer feedback to shape Fastly’s product roadmap.

• Lead and manage Proofs of Concept (POCs) and technical evaluations.

• Take lead in the onboarding and service delivery upon a successful closure of an opportunity.

• Expand relationships with key stakeholders and build executive-level trust.

• Collaborate cross-functionally with Product, Engineering, and Support teams to advocate for customer needs.

• Track and prioritize critical issues, feature requests, and value delivery.

What We're Looking For

• 10+ years in a customer-facing technical role (Sales Engineer, Solutions Engineer, Technical Account Manager or similar), with a proven record of hands-on experience at pre-sales and post-sales.

• 2+ years of experience working in or with Media, Entertainment and/or Gaming industries.

• Strong knowledge of CDN technologies, particularly streaming.

• Good knowledge of application security (WAF, API Security, Bot Security) is preferred. 

• Proven ability to influence business and technical stakeholders.

• Skilled at delivering technical demos and communicating complex concepts clearly.

• Proficiency in a scripting language (e.g., Python, Ruby, Perl, PHP, or VCL).

• Excellent written and verbal communication skills.

• Curiosity and openness to new technologies and ways of working.

• Willingness to travel up to 30% domestically.

Work Hours

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to the following locations only:

• Melbourne, Australia (Remote)

This position will require travel as required by your role or requested by your manager.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We value ersity. Growing and maintaining our inclusive and erse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at www.fastly.com/about/careers_. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @_fastly.com _or @_recruiting.fastly.com email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and inidual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901. 

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

Title: Client Relationship Manager III

Location: Carmel, IN - 11799 N College Ave

Job Description:

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Relationship Manager III

Management Level

Inidual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

This position is critical for ensuring client satisfaction and retention through high-touch white glove service and operational focus. The inidual in this role will be responsible for developing, implementing, and maintaining programs, services, and SOPs. As a subject matter expert in operations, the Client Relationship Manager III will serve as the primary point of contact for assigned clients, working cross-functionally with various teams across the organization to meet client needs effectively. In this role, the Client Relationship Manager III will contribute to customer satisfaction by consistently meeting and exceeding expectations. This includes providing a high level of customer service to both internal and external customers, solving customer problems quickly and effectively, and maintaining proactive communication regarding operations status updates and product enhancements. The position requires the inidual to coordinate resolutions to pivotal customer issues, ensuring that clients are kept informed of any service deficiencies from discovery through remediation. The manager will also monitor customer satisfaction levels, review and mitigate process gaps, and provide recommendations for business process efficiencies. The role demands strong leadership skills, as the Client Relationship Manager III will lead calls with clients and cross-functional team members, and ensure adherence to established procedural controls and metrics for performance reporting.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Title: Pre-Access Manager

Location: Work at Home - Ohio - Other

Job Description:

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• The starting salary for this position is $69,400.00, final compensation will be based on experience

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Manager of Patient Access is responsible for planning, developing, organizing, and managing the Patient Access department and is responsible for performance and effectiveness of these department(s). The Manager will be responsible for the coaching and development of all staff performing these functions and implementing short and long-term plans and objectives to improve customer service and collect quality information. As a subject matter expert, this person must provide leadership and contribute to the revenue cycle and organizational goals, as well as meeting regulatory compliance requirements. The Manager of Patient Access will work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market.

Job Competencies:

Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.

Essential Job Functions:

• Manager is responsible for directly managing the operations for the scheduling, pre-registration, verification, or authorization departments. Departments are responsible for scheduling, pre-registering, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, submitting or validation authorization and providing excellent customer service.
• Develops and manages departmental staffing needs.
• Prepares monthly reports as requested.
• Establishes departmental goals with associates to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization.
• Coordinates associate work schedules to provide adequate daily staffing coverage.
• Collects, interprets, and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.
• Works with internal and external customers to make key decisions, impacting either the whole organization or an inidual patient.
• Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.

Other Preferred Knowledge, Skills and Abilities:

• Preferred Minimum Education: Specialty/Major: Business or Healthcare Admin
• Minimum Years and Type of Experience: Minimum 2 – 3 year’s management experience in healthcare industry.
• Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, to include the exploration, experimentation, and application of AI.
• Patient Access experience preferred.
• Experience with Microsoft a must.    
• Ability to balance numerous priorities, therefore requiring great skills in prioritization.
• Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.    
• Patient Access experience with managed care/insurance and Call Center experience highly preferred.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Required Certification:

• HFMA Certified Revenue Cycle Representative (CRCR) within 9 months ofhireor other approved job relevant certification

#LI-AJ1

#LI-REMOTE

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

EEOC – Know Your Rights

La FMLA Español

E-Verify Participating Employer (English and Spanish)

Know your Rights

Title: Insurance Authorization Specialist

Location: Work at Home - Ohio - Other

Job Description:

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• The position pays between $17.00 - $18.65/hr based on experience

The Insurance Authorization Specialist performs insurance authorization for all patients scheduled for services at Ensemble Health Partners. They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. The Insurance Authorization Specialist I will work within the policies and processes as they are being performed across the entire organization.

Essential Job Functions:

• The Insurance Authorization Specialist is responsible for selecting accurate medical records for patient safety, and working with insurance companies and/or physician offices to complete insurance authorization requirements to secure payment. This role will identify the appropriate clinical records and submit the authorization request to the insurance company based on plan requirements for approval. The Insurance Authorization Specialist I will be the liaison between the ordering physician and insurance company to ensure all requirements to secure approval are identified and communicated requirements to secure payment. This role will identify the appropriate clinical records and submit the authorization request to the insurance company based on plan requirements for approval.
• Among the expectations of this role, the Specialist will achieve>95% accuracy/quality while handling accounts >95% quality of expected customer service etiquette Meet or exceed Lower controls of average productivity amongst the Insurance Authorization Specialist I productivity standards
• Performs other duties as assigned

Requirements:

• 1 to 3 years’ experience in a healthcare setting. Experience working with insurance verification and authorization requirements.
• High School Diploma, GED, or Equivalent Experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Experience We Love:

• Understanding of Revenue Cycle including admission, billing, payments and denials. Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification. Knowledge of Health Insurance requirements. Knowledge of medical terminology or CPT or procedure codes.
• Patient Access experience with managed care/insurance, formal typist with a minimum of 35 WPM, intermediate proficiency in MS applications (Word, Excel & PowerPoint), experience with multiple computer systems and use of dual screens. Able to multitask and work inidually while applying critical thinking skills. Customer Service experience highly preferred.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

EEOC – Know Your Rights

La FMLA Español

E-Verify Participating Employer (English and Spanish)

Know your Rights

Title: Care Coordinator II

Location: Remote-WI

Full-time

Job Description:

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a ersified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

**Applicants for this role have the flexibility to work remotely from their home anywhere in the Central time zone in US. The work schedule is Monday - Friday, 8am - 5pm Central. Candidates with previous assessment experience and/or call center experience are preferred.**

Position Purpose: Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience:

• Requires a High School diploma or GED.
• Requires 1 – 2 years of related experience

Pay Range: $17.84 - $28.02 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an inidual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to ersity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Title: Senior Executive Assistant

Location: Canton MA

Job Description:

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. 

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

The Sr Executive Assistant performs a variety of administrative duties in support of a chief executive, or senior vice presidents Acts as a liaison with other departments, including staff through the CEO level, the Board of Directors, and other external contacts, managing confidential and sensitive information and providing a high level of customer service, managing multiple priorities, and representing the organization with internal and external stakeholders.

Job Description

Key Responsibilities/Duties – what you will be doing (top five):

• Maintains complex calendars; schedules and coordinates internal and external appointments/meetings, including scheduling virtual teleconferences and in-person conference room space set-up.
• Monitors budgets, tracks spending, and researches variances. Prepares financial reports. Processes invoices and expense reports.
• Answers and screens internal and external calls and directs them to the appropriate people/area, including email management and general reception.
• Develops high level presentation materials, support special projects with highly complex and confidential information; create and maintains spreadsheets, presentations, and departmental databases. Draft and compile reports including department documentation and materials.
• Draft, proofread, and edit correspondence and departmental documents, including sending correspondence electronically and/or by mail.
• Assists with training and onboarding new administrative hires, provides coverage when other assistants are away; may supervise the work of executive assistants or sr administrative assistants.
• Other duties and projects as assigned.

Qualifications – what you need to perform the job

Certification and Licensure

Education

• Required: High school equivalency
• Preferred: Associate’s degree or equivalent experience

Experience (minimum years required):

• Required: 6+ years of related corporate/senior level secretarial experience
• Preferred:

Skill Requirements

• Advanced proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams.
• Ability to learn new tools and teach others.
• Strong customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team setting.
• Ability to maintain a high degree of confidentiality, maintain timelines, and effectively multitask.
• Must be capable of working on many issues simultaneously and extremely detail oriented.
• Requires excellent interpersonal and customer service skills to interact effectively with all levels of management, departmental staff, internal and external contacts.
• Must be able to effectively communicate in verbal and written format.
• Ability to prioritize work tasks within set protocols and procedures.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

$38.56 -$57.84

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization.  The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, inidual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

We welcome all

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized iniduals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or iniduals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_[email protected]

Title: Telehealth Registered Nurse - REMOTE

Location:

• San Antonio, Texas, 78228, United States
• US Remote

Department: Health Services

Job Description:

Are you a Registered Nurse looking to use your clinical expertise in a mission-driven, innovative telehealth environment?

Leidos QTC Medical Services, Inc., operating under the brand name Leidos QTC Health Services, is seeking Registered Nurses to join our Global Nurse Advice Line – Next Generation (GNAL-NG) team supporting the Defense Health Agency and the Military Health System. In this role, you will provide 24/7 telehealth triage and clinical advice to active-duty service members, Veterans, and their families around the world.

This is an opportunity to combine your clinical judgment, compassion, and critical thinking skills with advanced telehealth technology and AI-enabled decision support tools, all while directly contributing to military readiness and patient safety.

This is a remote opportunity. 

Primary Responsibilities:

Telehealth Triage & Clinical Advice

• Provide 24/7 telephonic and multimodal (chat/video/web) RN triage services to eligible beneficiaries
• Utilize evidence-based triage protocols (Schmitt-Thompson or equivalent) to determine appropriate care disposition
• Apply professional nursing judgment to escalate care to urgent or emergent levels when clinically indicated.
• Deliver culturally competent services in English (Spanish preferred if applicable).

Crisis Intervention & Emergency Response

• Identify and appropriately manage crisis calls, including suicidal ideation (SI), homicidal ideation (HI), abuse, or life-threatening conditions
• Remain on the line with callers during emergency coordination and follow established 911 or international emergency protocols
• Ensure mandatory reporting and documentation requirements are met for crisis encounters

Documentation & Compliance

• Document all patient interactions in real-time within EHR system for clinical records and within administrative system for reporting
• Ensure documentation includes caller pre-intent, RN endpoint recommendation, and final disposition
• Maintain compliance with HIPAA, cybersecurity, and privacy requirements
• Participate in quality assurance reviews and maintain adherence to documentation accuracy standards (98% compliance requirement)

Performance & Quality Standards

• Meet performance metrics including first-contact resolution, response times, and customer satisfaction standards
• Participate in ongoing quality monitoring and training programs
• Support surge operations and maintain readiness during high-demand periods or emergencies Education & Experience Requirements

Required Qualifications:  

• Minimum Associate Degree in Nursing (ADN) from an accredited nursing program; Bachelor of Science in Nursing (BSN) preferred. 
• 0–1 year of nursing experience in a clinical or telehealth setting.
• 1 – 12 months of telehealth experience
• Specialization in one of the following 3 areas:  Pediatrics, OB, Cardiac care.
• Must be able to meet URAC certification (similar language to multi-state)
• Active, unrestricted Registered Nurse (RN) license. Must be licensed and in good standing in all 50 U.S. states (Compact act accepted).
• Must maintain licensure in compliance with telehealth regulatory requirements for all 50 U.S. states
• BLS certification required (ACLS preferred).
• Must pass background investigation, and required system access
• Credentialed as a Registered Nurse with verification through primary source validation processes
• Sound clinical assessment and critical thinking skills.
• Comfortable working in a fast-paced virtual environment
• Proficiency with electronic health records (EHRs) and technology platforms.
• Ability to work assigned shifts in a 24/7/365 operation
• BLS for Healthcare Providers Certification

Preferred Qualifications:

• Nurse triage experience.
• Experience supporting military or Veteran populations.
• Familiarity with evidence-based triage protocols (e.g., Schmitt-Thompson).
• Experience in a clinical call center or URAC-accredited environment.
• Bilingual Spanish speakers a plus

About Leidos QTC Medical Services, Inc. 

Leidos QTC Medical Services, Inc., operating under the brand name Leidos QTC Health Services, collaborates closely with government and non-government customers to address current and future program needs within the health services domain. In coordination with the PCs, we specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. 

Compensation and Benefits 

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. 

Commitment to Non-Discrimination 

Leidos QTC Health Services is a VEVRAA Federal contractor.  Leidos QTC Health Services and each of its affiliated PCs are Equal Opportunity Employers. We have an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. We recruit, hire, train, and promote iniduals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Title: Care Management Outreach Specialist

Location: BAM - Atlanta, GA

Job Description:

Job Description:

Job Summary:

Under the general supervision of the Operations Manager, the Outreach Specialist has the primary responsibility of scheduling members for enrollment into an eligible care management program. The Care Management Outreach Specialist supports the implementation and delivery of Sharecare’s VBCM program by providing high quality telephonic/digital enrollment with members in a virtual call center environment.  The VBCM program is based on patient centered model to help improve a member’s total well-being and do so in an appropriate, efficient, and cost-effective manner The position requires excellent sales skills, telephonic communication, and customer service skills.

Essential Job Functions:

• Utilizes automated dialer on internal telephony system to make outbound enrollment calls to members Outbound calls are a primary responsibility with productivity and quality metrics determined by leadership.
• Thoroughly and accurately explains the VBCM program and  schedules appointments between member and Care Manager using shared calendar.
• Utilizes email to communicate confirmed appointments and modify appointments as needed.
• Accurately collects, inputs and updates data provided by members into the appropriate system in a timely manner as appropriate and on an as needed basis.
• Provides clerical support to the CF Value Based Care Management program as needed.
• Cross-trained to provide administrative support to all members of the team.
• Complete necessary training to support role
• Actively participate in team huddles and meetings when presence is requested
• Processes data and maintains confidentiality of all sensitive information.

Specific Skills/ Attributes:

• Well-versed using computers and familiar using Microsoft Outlook, Excel and Word.
• Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service excellence.  
• Strong communication (verbal and written) skills.
• Must possess high degree of professionalism, adaptability, and strong customer service skills.
• Demonstrated ability to be professional, self-directed, highly organized, multi-tasked capable, and proficient in problem solving skills.
• Must demonstrate resilience and effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Proven success in influencing outcomes in customer service environment.

Qualifications:

• High school diploma required.
• Minimum of one year experience in sales driven, call center and/or customer service environment. 
• Experience in clinical environments preferred.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Customer Success Manager

United States - Remote

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and _flex_ible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the _flex_ibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our _flex_ible approach to where we work.

Overview

The Customer Success team partners with our CPG customers to drive value creation and satisfaction with Eversight’s pioneering SaaS solutions. The Customer Success Manager oversees the complete customer journey. This includes onboarding clients, guiding them through the micro-testing and data mining process to generate valuable insights from our platforms and consulting with CPG companies on how to effectively implement these insights across their organization. The ultimate goal is to help customers roll out optimal promotions and topline revenue driving strategies at scale.This is an opportunity to experience first-hand the excitement and challenge of introducing novel and demonstrably superior capabilities to transform the market.

Eversight by Instacart is Instacart’s data and SaaS organization and recognized leader in AI-powered promotion optimization and insights. Global brands and retailers rely on the Eversight platform to optimize promotional strategies in response to market conditions and to deliver higher ROI on promotional spend. Eversight by Instacart’s Data Solutions are driving strong margin and sales volume improvements for leading companies such as Coca-Cola, Frito-Lay, Haleon, and more. Eversight was founded in 2013 and acquired by Instacart in 2022.

About the Job 

• You will serve as point person for a portfolio of enterprise CPG customers, leading customer relationship management for 6 to 7 figure deals
• You will establish high levels of customer partnership and trust, demonstrating a deep understanding of their promotional strategies, business objectives, and operating processes
• You will lead customers from implementation and training through to active, productive utilization of Eversight’s product(s)
• You will collaborate with customers to advise on organizational or process changes required to integrate micro-testing and consumer insights into their existing business processes
• You will deliver on the above on schedule by maintaining momentum on many work-streams with multiple stakeholders and deliverables
• You will effectively delegate tasks while managing requests among multiple client teams
• You will act as a mentor to internal team members on specific subject matters and domains

About You

Minimum Qualifications

• You have 5+ years of relevant work experience
• You have a history of managing complex customers across multiple stakeholder points of contact, with high customer satisfaction
• You have experience motivating customers/clients through process or organizational change to desired outcomes
• You have demonstrated experience in account growth, with a track record of expanding existing customer relationships through cross-selling or upselling
• You have an analytical background; experience analyzing data and synthesizing it into data-driven stories and presentations; experimental design experience is a plus
• You have project/engagement management experience; successfully delivering complex projects on time
• You have an understanding of the CPG and retail ecosystem (5+ years exposure)

Preferred Qualifications

• Direct exposure to consumer/shopper behavioral insights and/or promotional/pricing strategy development
• Direct experience working for a CPG in a Revenue Management, Sales, Category Management, or Insights capacity, or experience working for a CPG Solutions Provider in Promotion Optimization, Panel Data, and/or Loyalty Insights
• Preferred location in the Midwest or East Coast to allow for easy customer travel (25%)

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. 

For US based candidates, the base pay ranges for a successful candidate are listed below.

WA

$100,000 - $105,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$95,000 - $100,500 USD

All other states

$87,000 - $92,000 USD

CA, NY, CT, NJ

$104,000 - $110,000 USD

Title: Contact Centre Officer

Location: Scoresby Australia

While these roles are casual, the Contact Centre operates within a structured 24/7 roster environment to ensure safe and continuous service delivery.

Casual employees are asked to provide their availability four weeks in advance. Based on this availability, rosters are developed and issued on a four-week cycle. Shifts are allocated according to service requirements and your submitted availability. You can also pick up additional shifts both in advance and on short notice when available.

To support operational consistency and maintain capability within the team, casual operators are expected to be available for a minimum of three days per week.

Due to the comprehensive training required and the critical nature of the service, we are seeking iniduals who are looking for consistent casual work within a structured and accountable team environment.

Casual employees receive the applicable casual loading in accordance with the relevant Enterprise Agreement.

There may be opportunities to transition to permanent employment in line with the Enterprise Agreement, subject to service requirements and demonstrated performance in the role.

About The Role

The Contact Centre is seeking capable and motivated casual iniduals to join our 24/7 operational team based at Scoresby. This is a fast-paced role that supports critical hospital operations and requires confidence, accuracy and sound judgement in time-sensitive situations.

Working within a structured and team-based environment, you will play an important role in supporting patient care and internal hospital communications.

Once fully trained and competent in the role (approximately six months), there may be the opportunity to participate in hybrid working arrangements in line with operational requirements.

Key responsibilities include:

• Managing all incoming calls with professionalism, courtesy and urgency

• Handling data related to after-hours admissions and patient discharge

• Monitoring and responding to emergency activations called through from our hospitals and community sites

• Confidently working across multiple systems and applications, requiring strong computer skills and the ability to navigate information quickly and accurately

• Contributing positively within a collaborative team environment while maintaining focus in a high-volume setting

This role offers the opportunity to develop specialised operational skills within a critical service that directly supports hospital functionality and patient safety.

About You

The ideal candidate brings a strong foundation in administrative support along with the capability to work effectively in dynamic, team‑based environments.

Key strengths include:

• Strong administrative background with well‑developed organisational skills, attention to detail and clear communication

• Self‑motivated and enthusiastic, with the ability to adapt to changing priorities while maintaining exceptional customer service

• Proactive and organised, able to work independently within workplans, policies, procedures and guidelines

• Collaborative team member who builds positive relationships with internal and external stakeholders

• Demonstrates accountability and takes responsibility for work and actions, consistently delivering to a high standard

Embark on a rewarding career and be part of a team where your dedication makes a difference in people's lives.

Eligibility Criteria:

• Proven experience in a contact center or a similar fast-paced environment.

• Excellent verbal communication skills and the ability to manage multiple tasks.

• High level of accuracy and attention to details in handling sensitive information

• Experience in the health sector preferred but not essential.

• Current Working With Children Check

• Current Police Check

Why work for Monash Health:

• Salary packaging

• On-site Fitness Centre

• Car Parking on-site

• A comprehensive Employee Assistance Program (EAP).

• Discounts on Private Health Insurance, Banking and selected Dell products

Title: Cosmetology Receptionist Clerk (part-time)

Salary

$16.00 Hourly

Location 

Kaysville 84037, UT

Job Type

Part-Time

Responsible for all reception duties including scheduling appointments, customer service and retail sales.

Shifts Available:

Monday, Tuesday, and Wednesday 2-7 pm

Monday & Wednesday 4-9 pm

Friday 11 am - 6 pm

Job Focus

• Responsible for maintaining reception area.
• Schedules appointments for clientele over the phone and walk-ins.
• Assists customers with obtaining services; collects payments for services and retail sales.
• Assists in monitoring the use, set-up and maintenance of supplies and equipment.

Minimum Qualifications

• Requires a high school diploma or equivalent.
• A combination of work experience and education may fulfill this requirement.
• Minimum of three years of customer service and/or receptionist experience preferred.
• Must have competent computer skills and people skills.
• Must be available to work variable shifts.
• Students currently enrolled in the Cosmetology or Nail Technology Program are not eligible to apply

Title:Level 1 IT Support Analyst

Location: United States

Job Description:

CTG is hiring a Level 1 IT Support Analyst for our client in Chicago, IL. This is a remote contract role. We're looking for a candidate with experience in call center operations, incident management response, and both technical and hardware troubleshooting

During a new employee’s first 90 days on the CTG Modern Service Desk, they will be considered an “Agent in Training”. They will be classified as a CTG hourly employee and paid $24.49 per hour worked.

The first 90 days of employment will focus on learning internal processes and accounts while growing as a professional, with the goal of moving to a full time agent role. The Agent In Training will be accountable for meeting the goals and expectations identified during orientation.  Likewise, their leadership team will be accountable for providing targeted training and open lines of communication. Through regular meetings, the Agent in Training and their designated leadership team will discuss training progress, work through questions as needed, and identify opportunities for improvement when appropriate.

If the employee meets all the goals identified within the first 90 days, they will be offered the opportunity to become an Agent. This will qualify them for full time benefits, including insurance and paid time off.

If the employee is not able to meet the established goals, they may be released from the training program.

Job Responsibilities:

• Interact with customers via phone, email, and chat in a professional manner.
• Troubleshoot problems to provide a high level of user satisfaction.
• Respond to tickets and answer calls within a timely manner.
• Utilize a methodical approach to identify problems, investigate causes, and recommend innovative solutions to our multi-platform environment.
• Accurately document technical issues to facilitate diagnostics and prompt solutions
• Provide restorative or maintenance actions to resolve end-user problems
• Respond to end-user problems based on standard procedures
• Handle advanced technical issues such as call escalations and other issues that require a higher degree of knowledge to resolve
• Ensure systems are configured properly
• Act as a resource for more complex end-user issues
• Track incidents and calls, including but not limited to entering data into the database timely and accurately
• Handle multiple clients, as required

Required Skills:

• Familiar with Amazon Phone system and ServiceNow preferred but not required.
• Minimum 2 years of previous IT work experience in Desktop Support or Level 1 IT Help Desk support.
• Hands-on experience with Active Directory - granting permissions, adding/removing users
• Written and verbal skills to relay problems to tier 2 support and management.
• User-centric, team-first mindset, time management, reliable, and organized.
• Knowledge of Windows operating system; moderate ability in PC Repair/troubleshooting.
• Excellent interpersonal skills
• Able to communicate effectively with employees and executives; High degree of patience with people and processes.
• Ability to prioritize and multitask to accomplish objectives in an organized fashion.
• Work hard & smart-never satisfied with the status quo; possess high expectations of what can be accomplished by self AND team.
• Excellent verbal and written English communication skills and the ability to interact professionally with a erse group is required.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of iniduals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes

Title: Customer Success Executive - Payors

Location: United States

Job Description:

About Us

Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.

Why Join Our Team

Reinvent healthcare with AI that puts safety first. We're building the world's first healthcare‑only, safety‑focused LLM - a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.

Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.

Backed by the world's leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and others.

Build alongside the best in healthcare and AI. Join experts who've spent their careers improving care, advancing science, and building world‑changing technologies - ensuring our platform is powerful, trusted, and truly transformative.

About the Role

We are seeking a Customer Success Executive with deep payor experience to join our growing team. In this role, you will ensure our health plan clients achieve measurable outcomes through the deployment of Hippocratic AI's innovative solutions. You will partner directly with the Chief Customer Officer and play a key role in customer satisfaction, retention, and expansion across our payer portfolio.

This role is remote. Regular travel to client sites and periodic sessions at our Palo Alto headquarters will be required.

What You'll Do

• Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders across clinical operations, utilization management, care management, and executive leadership.

• Lead onboarding and implementation efforts for AI-driven products, ensuring alignment with payer workflows in areas such as prior authorization, case management, member services, and provider engagement.

• Drive user adoption by training health plan staff on solution functionality and demonstrating real-world applications that support operational goals.

• Identify and validate opportunities to improve cost efficiency, member outcomes, and administrative throughput using Hippocratic AI's capabilities.

• Manage ongoing client communications, proactively addressing issues, gathering feedback, and translating needs into product and engineering insights.

• Define success metrics tailored to payer use cases, such as turnaround time improvements, staffing efficiency, and member or provider satisfaction.

• Partner with internal teams to ensure product performance meets client expectations and aligns with regulatory and compliance standards.

Participate in industry forums, conferences, and webinars to share best practices and thought leadership around AI in payer operations.

What You Bring

Must-Have:

• A minimum of 5 years working with or within health plans (e.g., Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers).

• Proven experience in customer success, account management, payer operations, or implementation roles.

• Deep understanding of payer workflows across departments like utilization management, care management, member services, and provider operations.

Ability to build trusted relationships across payer orgs, from frontline case managers to senior executives.

• Experience working cross-functionally in fast-paced environments, especially in high-growth or startup settings.

• Strong organizational and project management skills.

• Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.

Nice-to-Have:

• Experience supporting AI, automation, or SaaS solutions in the payer space.

• Familiarity with prior auth workflows, delegated risk arrangements, value-based care programs, or member engagement initiatives.

• Knowledge of payer-specific compliance and regulatory frameworks (e.g., CMS, NCQA, HIPAA).

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.

Med Coding Appeals Analyst

Location:

• IN-INDIANAPOLIS, 220 VIRGINIA AVE
• GA-ATLANTA, 740 W PEACHTREE ST NW
• FL-TAMPA, 5411 SKY CENTER DR
• OH-MASON, 4361 IRWIN SIMPSON RD
• TX-GRAND PRAIRIE, 2505 N HWY 360, STE 300
• FL-MIAMI, 11430 NW 20TH ST, STE 300

time type Full time

Job Description:

Sign On Bonus: $1,000

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

This position is not eligible for employment based sponsorship.

Ensures accurate adjudication of claims, by translating medical policies, reimbursement policies, and clinical editing policies into effective and accurate reimbursement criteria.

PRIMARY DUTIES:

• Review medical record documentation in support of Evaluation and Management, CPT, HCPCS and ICD-10 code.
• Reviews company specific, CMS specific, and competitor specific medical policies, reimbursement policies, and editing rules, as well as conducting clinical research, data analysis, and identification of legislative mandates to support draft development and/or revision of enterprise reimbursement policy.
• Translates medical policies into reimbursement rules.
• Performs CPT/HCPCS code and fee schedule updates, analyzing each new code for coverage, policy, reimbursement development, and implications for system edits.
• Coordinates research and responds to system inquiries and appeals.
• Conducts research of claims systems and system edits to identify adjudication issues and to audit claims adjudication for accuracy.
• Perform pre-adjudication claims reviews to ensure proper coding was used.
• Prepares correspondence to providers regarding coding and fee schedule updates.
• Trains customer service staff on system issues.
• Works with providers contracting staff when new/modified reimbursement contracts are needed.

Minimum Requirements:

Requires a BA/BS degree and a minimum of 2 years related experience; or any combination of education and experience, which would provide an equivalent background. Certified Professional Coder (CPC) or Registered Health Information Administrator (RHIA) certification required.

Preferred Skills, Capabilities and Experience:

• CEMC, RHIT, CCS, CCS-P certifications preferred.

Job Level:

Non-Management Exempt

Workshift:

Job Family:

MED > Licensed/Certified - Other

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Title: Federal Customer Success Executive

Location: Washington United States

Job Description:

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out erse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Federal Customer Success Executive owns the post-deployment experience between Axon and our Federal Customers, driving value realization and return on the client's investment. Successful Customer Success Executives are technology-savvy iniduals that partner with our customers and demonstrate how our products improve their daily workflows by adoption of Axon Evidence features.

Location: Hybrid - Remote: Preference would be Washington, DC, but anywhere in the United States

Reports to: Senior Manager, Customer Success: Federal

Travel Expectation: 50-60%

What You'll Do

• Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies
• Conduct regular Program Reviews discussing strategic projects, monthly release notes and product adoption
• Develop a deep understanding of Axon's product line and customer workflows to ensure alignment with customer needs
• Learn and share industry best practices in order to solve customer needs
• Work with Axon's cross-functional teams such as Product Management, Support Engineers and Program Management to be the internal voice of the customer.
• Have high availability to assist with customers, including after business hours as needed.
• Managed projects involving your customers as needed, providing feedback and updates to both internal and external stakeholders.
• Manage Success Planning in Gainsight, with familiarity of Salesforce, JIRA and many other internal software platforms.

What You Bring

• Bachelor's degree or equivalent experience
• 3+ years' experience as a Customer Success Executive/ Manager
• Proven track record of successfully building and nurturing Federal agency customer relationships (Preferred)
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 86,250 in the lowest geographic market and USD 138,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Base Pay Range

$130,500 - $208,800 USD

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building erse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We are an equal opportunity employer that promotes justice, advances equity, values ersity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work.

Customer Operations & Support Specialist

Remote (US)

What is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry - and beyond. A premiere purveyor of industry-leading construction tools and jobsite software solutions, Hilti empowers construction professionals throughout the project lifecycle.

What is Fieldwire?

Fieldwire, a Hilti Group Company, is a San Francisco-based construction management software used on over 1 million projects worldwide. We’re building a field and project management platform that reflects our obsession with improving the way construction teams work together, providing operational excellence for a $10 Trillion/year industry. 

With an exceptional product market fit, we’re delivering a superior, easy-to-use web and mobile app that’s driven by the voice of our customers. We enable fluid communication between the office and jobsite, along with real-time coordination of information and labor at-scale on some of the largest construction projects in the world. Our mobile app has a five-star rating with thousands of customer reviews. 

In November 2021, we were acquired by Hilti for $300M. Firmly aligned with their mission to be the construction industry’s most trusted productivity partner, Fieldwire has already transformed the way thousands of companies across the globe are working together, and we’re growing faster than ever. We're looking for talented, driven people to join our team in [relevant region] to provide best-in-class service to our rapidly-expanding customer base. 

Who are we looking for?

As a Customer Operations & Support Specialist, your objective is to ensure our customers get the most out of Fieldwire by answering their questions about our platform, assisting with back office operations tasks, creating how-to articles and onboarding guides in our customer-facing Knowledgebase, and delivering proactive customer trainings. You’ll join a tight-knit team that will challenge you to answer inbound questions from customers and colleagues at the highest level of quality, while systematically improving our product and support resources. Plugging into innovative systems for issue, feedback, and help content-improvement tracking, you’ll interface directly with our product, engineering, sales, success, marketing, and internal operations teams to champion the voice of the customer and develop new processes, automations, and customer outreach programs. 

Reporting to our most relevant regional Manager of Customer Operations & Support, with leadership from our Senior Director of Global Operations & Support (remote, San Francisco based), you’ll have a wealth of tactical resources and managerial support to develop your skills in troubleshooting, bug reporting, sales operations, AI tooling, and more. Taking as much pride in “owning the inbox” as onboarding new customers and creating the next great how-to guide that helps us work “smarter, not harder”, your verbal and written communication skills will flourish if you’re up to the challenge.

If you:

• Excel at customer service, developing help content, and/or executing back office operations 
• Are intrigued by or experienced in helping people revolutionize how construction projects are managed
• Are excited to work cross-functionally and with the newest AI tools to solve customer issues at their root causes with a fully remote team

…we’d love to meet you!

What you’ll be doing

Fieldwire’s core mission is a proven competitive advantage: be the most customer-success driven company with the most intuitive app in construction tech. To execute that mission, our Customer Operations & Support Team owns direct communication channels with our existing and potential new customers (email, phone, and chat), authoring and localizing our user-facing knowledgebase, direct customer onboardings and webinars for small and self-serve accounts, and internal account operations processes including subscription billing management.

Your primary responsibilities

• Master the Fieldwire product; answer inbound phone calls, emails, and messages, persistently driving each issue to resolution
• Triage and troubleshoot account management, customer education, and technical support issues; follow and improve upon our bug, product improvement, and feature-request reporting procedures
• Execute customer trainings for the purpose of successfully onboarding new customers and retrainings to help customers get back to using Fieldwire on their projects day-to-day
• Update existing knowledge base articles, ticket macros, setup guides, and instructional videos
• Leverage our newest and latest AI Assistants, while helping us create and scale net-new processes for prompt engineering, source content improvements, and quality assurance
• Contribute to the execution of cross-functional projects with product, engineering, marketing, sales, and success teams that champion the voice of the customer and deliver new processes, automations, and customer outreach programs
• Execute basic back office account operations tasks, including premium account set up

Required skills and experience

• Second language fluency: Spanish or French
• Ability to work 8am-5pm PST, Monday - Friday, with occasional (3-4x per year) weekend inboxing coverage
• 1-2 years of Customer Support, Success, Account Management, or other relevant customer-facing experience, preferably but not required to be in the SaaS industry
• Articulate, effective written and verbal communication skills
• Positivity, empathy, and patience in both internal and external interactions
• Strong time management skills and ability to work autonomously; experience and/or interest in working on a remote team
• Sense of personal responsibility and can-do attitude; creative problem solver who asks for help as readily as they give it
• Great to work with (ambitious and committed, humble and fun); a desire to learn in a dynamic startup environment and grow your career with us for the long term

Not required but nice to have

• Prior experience with Zendesk, Salesforce, and/or equivalent digital Support and CRM platforms
• Proven experience creating issues in Jira and internal documentation in Confluence, or similar software
• Experience developing and maintaining customer-facing and/or internal docs
• Experience contributing to internal process development and/or account management
• Previous experience in or knowledge of the construction industry
• Experience with using AI tools in a Support context

Benefits

• Competitive Salary
• Performance Bonus
• Medical/Dental/Vision Insurance
• 401k with company match after 1 year
• Generous PTO
• Fully remote flexibility and home office stipend
• Annual education stipend

Compensation

Total annualized cash compensation for a Customer Operations & Support Specialist ranges from $50,615.00 - $61,862.00 in addition to annual bonus potential.

The salary range represents the low and high end of the salary range for this job in the US. Minimums and Maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary, you will be eligible for an annual corporate performance bonus with a potential of 30% of this base salary, depending on attainment.

Where is the job located?

This role is based remotely within the United States. Our headquarters are based in beautiful San Francisco and our office is centrally located right off of Embarcadero BART station.

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Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other characteristic protected by law.

Title: Director - Solutions and Recovery Operations

Location: Arlington Heights United States

Job Description:

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

This role is hybrid and will work out of United's Network Operations Center in Arlington Heights, IL.

This role leads and manages the performance of the NOC Customer Interaction team within the Customer Solutions and Recovery organization. The Director, Solutions and Recovery Operations develops and supports multiple care and communications teams while leveraging resources to enhance overall performance. By fostering meaningful connections with both internal partners and customers, the role focuses on reducing customer effort and delivering a more personalized experience. Success will be achieved through consistent delivery of caring service, strong coaching and talent development, and effective performance management, while ensuring value creation and budget alignment across recovery channels. The role also builds the relationships necessary to evolve the recovery journey, ultimately simplifying the experience for both customers and team members.

Responsibilities include:

• Transform the customer recovery journey by innovation and evaluating channels to improve customer interactions at various touchpoints in the customer journey including the "Every Flight Has A Story" workstream using GenAI where appropriate
• Responsible for performance management of recovery teams. Manage post travel customer interactions conducted by the care teams, with the intention of de-stressing the customer experience, minimizing complaints and response times
• Act as a customer advocate through Social Care, providing timely and accurate customer assistance where appropriate; work with partners across the organization to mitigate brand risk through direct Social Media interactions
• Develop long term team strategy across all of the customer facing workstreams in portfolio to drive change to business practices which are designed to mitigate any brand risk
• Guarantee that NOC communications internally are delivered accurately, timely and comprehensively providing key stakeholders the necessary information with both routine updates and high visibility reporting of irregular operations
• Make sure that United is utilizing advanced technologies to improve customer experience, and maximize return on technology investment
• Ensure leadership continuity plan within a 24/7 customer experience environment
• Set clear expectations for team leaders and consistently deliver caring service, putting forth quality assurance measures to ensure best in class practices for customer facing roles
• Direct all activities to achieve best in class Customer Experience across customer recovery teams including Global Customer Solutions, Operations Communications, and Social Care
• Responsible for the development and performance of 50+ team members at the NOC
• Develop expert knowledge of United product offerings/programs
• Monitor recovery team performance, and initiate actions or changes to improve results supporting continuous improvement objectives
• Ability to work through continuous improvement by viewing existing processes and programs through a strategic and innovative lens and leveraging relationships with our digital and technology partners to implement change.
• Implementation of corporate defined policies & procedures, including appropriate training and communication to front line staff
• Establish and maintain appropriate working relationships with employees and counterparts in legal, public relations, social media intelligence, corporate security, legal and other teams

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree or equivalent work experience
• 8+ years of overall experience, with 5+ years of experience working within a fast-paced operational or customer service environments
• Experience leading and developing large customer-facing teams
• Experience leveraging advanced technologies including AI and automation to modernize customer engagement
• Demonstrated ability to improve customer experience through process improvement, innovation, and operational excellence
• Experience managing team performance, coaching leaders, and driving accountability through metrics and performance management
• Strong partnership skills with cross-functional stakeholders including operations, communications, technology, and customer experience teams
• Experience using data, reporting, and performance metrics to drive operational decisions and continuous improvement
• Experience supporting recovery during operational disruptions or large-scale service events
• Proven ability to lead teams and deliver results in high-pressure or irregular operational environments
• Strong communication skills and the ability to influence stakeholders and lead change across the organization

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• 3 + years of Frontline Leadership Experience
• Experience in airline, travel, hospitality or other high-volume service

The base pay range for this role is $159,790.00 to $207,998.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law.

Title: Physician Dispensing Support Representative (Pharmacy Operations)

Location: United States Remote

Type:Full time

Job Description:

Specialty Networks Solutions creates clinical & economic value for independent specialty providers & partners in oncology, urology, gastroenterology & rheumatology. The purpose of this organization at Cardinal Health is to help independent specialty providers improve patient outcomes by getting each patient to the right care at the right time. Specialty Networks Solutions works with over 11,500 providers across 1,500+ independent specialty physician practices and groups.

Our team, Medically Integrated Dispensing Solutions (MIDS), provides implementation and operational support to specialty physician practices interested in operating medically integrated dispensaries (in-office dispensary, or referred to as an IOD). The MIDS Account Management team provides consultative support to specialty physician office practices that are members of Specialty Networks Solutions.

The main responsibilities of the Pharmacy Dispensing Support Representative (Account Management) are to ensure a timely, efficient launch of new IODs/pharmacies and provide daily ongoing support.

Location: This position is remote and can be based anywhere within the United States. Ideal candidates will be based in and able to work within PST time zone business hours.

Responsibilities

• Daily Functions

• Schedule initial call with practice to review initial IOD (in-office dispensary) documentation

• Initiate & complete credentialing process for in-office dispensaries/pharmacies

• Install software and network printers for practices

• Ensures all required paperwork has been completed including but not limited to declarations, e-prescribing, and cardfinder forms

• Training calls with practices after practices have identified patients

• Track practice throughout entire implementation process, keeping them motivated and engaged

• Weekly & Monthly Functions

• Follow up with training on pending IODs

• Verify MSM is communicating with site servers

• Follow up with newly launched and low performing IODs to ensure enhanced performance

• Setup custom reports per customer request

• Monitor PSAO communications for credentialing and follow up with members on outstanding documentation

• Ongoing support and training for members

• As Needed Functions

• Assist with follow up on insurance applications

• Review EOBs

• Follow up with pending IODs for their initial documentation to complete NCPDP and payer apps

Qualifications

• Ideally targeting iniduals with a background in pharmacy (retail pharmacy or Pharmacy Tech experience a strong preference)
• Experience working within a Physician Office Dispensary or Medically Integrated Dispensary (ideally within Rheum, Oncology, GI, Urology), a plus but not required
• Competent in Microsoft Office applications and video conferencing
• Excellent organizational skills and attention to detail
• Flexible and self-disciplined scheduling
• Strong interpersonal skills related to teamwork, collaboration, and customer service
• Ability to travel up to 15%

Anticipated Pay Range: $68,500 - $82,000

Bonus Eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 04/06/26 * if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Title: Associate Claims Specialist - Workers Compensation - Northeast Region

Location: Northeast  Remote United States

Job Category

Claims

Typical Starting Salary

$57,000 to $82,000

Minimum Salary

$50,000.00

Maximum Salary

$84,000.00

Schedule

Full-Time

Flexible Time Off Annual Accrual - days

15

Job Description:

Description

Ready to grow your career in a role that makes a meaningful impact? Liberty Mutual is hiring Workers' Compensation Claims Specialists in our Northeast Region to help injured workers navigate the claims process and return to work with confidence.

We're hiring across multiple levels-Associate Claims Specialist, Claims Specialist I, and Claims Specialist II-depending on your experience. The salary range posted reflects the varying pay scale across various locations.

In this role, you'll manage a caseload of routine to moderately complex claims, making key decisions on compensability, evaluating losses, and negotiating fair outcomes. You'll collaborate closely with claimants, policyholders, attorneys, and partners throughout the claim lifecycle.

Training is a critical component of your success, and that success starts with reliable attendance and active engagement. Training will include 1 week of travel to our Plano, TX office in July.

This role is remote within the Northeast region. Candidates must reside in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont. Candidates residing within 50 miles of our offices in Weatogue, Connecticut, or Westborough, Massachusetts, will be expected to work onsite up to two days per month. On-site expectations may evolve based on business needs.

Responsibilities

• Manages an inventory of claims to evaluate compensability/liability.
• Establishes action plans based on case facts, best practices, protocols, regulatory issues, and available resources.
• Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability, and damages.
• Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves as necessary, during the processing of the claims, and refers claims to the subrogation group or Special Investigations Unit as appropriate.
• Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
• Performs other duties as assigned.

Qualifications

• Effective interpersonal, analytical and negotiation abilities required
• Ability to provide information in a clear, concise manner with an appropriate level of detail
• Demonstrated ability to build and maintain effective relationships
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent
• Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory
• Licensing may be required in some states

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every inidual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Title: Information Services Manager - Hospital Billing

Location: Houston United States

Job Description:

As an Information Services Manager in our Clinical Access Revenue System department, you'll oversee critical applications and ensure seamless integration across clinical and financial systems. Your leadership will empower teams to deliver solutions that enhance patient access, improve revenue cycle performance, and support our mission to end cancer.

The ideal candidate will have at least 7 years In information technology service with 3-5 years of management experience with direct reports and experience with Epic applications.

Summary

The Information Services Manager is responsible for managing the scope, cost, schedule, and quality of assigned applications. This role oversees project managers, team leads, and analysts, ensuring resources are aligned to meet deadlines and deliverables. The manager serves as the primary liaison between IT leadership and operational teams, escalating risks and issues as needed.

Major Work Activities

Resource Management

• Hire and manage Team Leads, Application Analysts, and Clinical Specialists.
• Promote professional growth through leadership activities, continuing education, and training.

Relationship Management & Customer Service

• Coordinate and communicate effectively with Executive Directors, IT Project Directors, peer managers, project managers, team leads, and analysts.
• Establish positive partnerships with internal customers and manage these relationships effectively.
• Provide oversight of vendor relationships and resolve vendor issues as needed.

Leadership & Program Management

• Provide managerial leadership for project and production support staff.
• Plan, coordinate, and direct activities to complete project tasks, produce deliverables, resolve issues, and meet milestones.
• Administer day-to-day operations of assigned applications with support from project managers and team leads.
• Monitor project and production support status to ensure timely completion of deliverables.
• Ensure quality of all final deliverables assigned to the team.

Other Duties

• Perform additional tasks as assigned.

EDUCATION

• Required: Bachelor's Degree
• Preferred: Master's Degree

WORK EXPERIENCE

• Required: 7 years In information technology services, to include two years supervisory/management experience.
• May substitute required degree with additional years of equivalent experience on a one to one basis.
• Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.
• Preferred: 3- 5 years of management experience with direct reports and experience with Epic applications, revenue cycle, hospital billing & coding.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and inidual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment

Additional Information

• Requisition ID: 179221
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 127,400
• Midpoint Salary: US Dollar (USD) 175,200
• Maximum Salary : US Dollar (USD) 223,000
• FLSA: exempt and not eligible for overtime pay
• Fund Type: Hard
• Work Location: Remote (within Texas only)
• Pivotal Position: Yes
• Referral Bonus Available?: No
• Relocation Assistance Available?: No

#LI-Remote

Utila is looking to hire a Strategic Customer Success Manager - EMEA to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

Title: Service Center Representative

Location: Fort Mill, SC or San Diego, CA or Tempe, AZ  United States

Job Description:

Job#: 3024617

Job Description:

We are seeking a Financial Services Representative for a Banking client.

Further details are below for review.

Client: Banking

Location: Fort Mill, SC or San Diego, CA or Tempe, AZ (Must be able to work onsite 3 days per week in one of the listed locations.)

Length: 6+ month Assignment (Chance for extension or fulltime conversion.)

Pay: $24 - $26/hour W2

Shift Information:

• For the 1st 3 months of training hours will be 9am - 5:30pm.
• After training has completed the hours will shift to 10:30am - 7:30pm.

o In the future as you gain more seniority there could be a chance to move back to 1st shift.

Skills:

• Must have an active Series 7 license.
• Experience working in a Call Center type environment.
• Knowledge of mutual funds, annuities, general securities, and other financial products.
• Tech savvy to help with basic system support (Navigation, etc.).
• Comfortable handling 20-40+ inbound calls per day in a high‑volume service center that supports a wide range of inquiries, aiming to resolve issues independently whenever possible while recognizing that occasional escalations may be necessary.
• 3 full months of training during normal hours, reading manuals, shadowing calls, doing compliance training, etc.

Inbound Call Topics:

• Slip IDs: Reps help advisors and clients with unique payment tracking numbers that ensure fees, filings, and transactions are correctly processed and reconciled.
• Insurance appointments: They manage licensing appointments with state regulators so advisors are authorized to sell insurance products in the right jurisdictions.
• Rep registrations: They handle registrations for financial representatives, including onboarding, compliance checks, and maintaining records with FINRA and state agencies.
• Marketing reimbursement: They process and track advisor requests for reimbursement of approved marketing expenses, ensuring compliance with company policies and timely repayment.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Employee Type:

Contract

Remote:

Yes

Location:

Fort Mill, SC, US

Pay Range:

$24 - $27 per hour

Title: Product Support Specialist

Location: Davidson, NC

Job Description:

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title: Product Support Specialist

About Us:  

Job Overview:

• Ingersoll Rand Small Reciprocating & Small Rotary
• DV Systems Small Reciprocating & Small Rotary
• Champion Small Reciprocating & Small Rotary

Responsibilities:

• Troubleshoot and diagnose failures on small compressed air equipment.
• Provide parts identification, technical support, and warranty administration for end users and retail channel partners via phone, live chat, and email.
• Acquire and maintain subject matter expertise in assigned air products, via classroom training, on-the-job training, and regular team interactions.
• Regularly navigate and perform searches within a variety of databases.
• Gain proficiency with support systems such as Salesforce, Tavant WMS, Oracle, etc.
• Document support interactions within a case management system. Monitor and reply to web and email requests.
• Create technical articles, videos, and troubleshooting tips for customers.
• Participate as a Subject Matter Expert during relevant New Product Development (NPD) activities.
• Fiscally responsible for parts valued from $10 to $4,000 USD.
• Provide assistance and guidance to new team members as needed.
• Manage multiple, simultaneous support cases via phone, chat, and email.
• 90% direct support responsibilities and 10% reliability responsibilities.
• Phone Calls / Voice Messages - Per Day: 40-50
• Emails / Text - Per Day: 30-40

Requirements:

• High School Diploma.
• 3+ years of experience working with industrial equipment.
• Experience and ability to work effectively acting on own initiative with minimal supervision requirement. 
• Basic knowledge of Microsoft Office applications.

Preferences:

• Experience working with air compressors.
• Knowledge of SAP, Oracle, Salesforce, and Windchill preferred.

Core Competencies:

• Ability to analyze mechanical fitment and recognize physical discrepancies.
• Ability to read and interpret technical drawings/schematics.
• Effective technical writing skills and experience in creating clear and concise documents.
• Willingness to develop a solid understanding of compressed air product operation, maintenance, and repair.
• Demonstrated ability to function under pressure to meet tight deadlines and return customer equipment to operation.
• The willingness and ability to perform hands-on equipment work, as required. Requires knowledge of safety procedures e.g. lock out/tag out, proper lifting practices, use of PPE to avoid personal injury, etc.
• Keen understanding of systematic troubleshooting techniques and methodologies to diagnose failures on small equipment (< 50HP).
• Understanding of the principles of pneumatic control and small electrical components, including electric induction motors.
• Sufficient experience and ability to work effectively, acting on own initiative with minimal supervision, is a requirement
• Effective communication skills necessary to interact with peers and teams to resolve technical issues.
• Planning and organizational skills with effective timely follow up.

Travel & Work Arrangements/Requirements:

What We Offer:

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.

Title: Enterprise Customer Success Manager - West

Location: Denver United States

Job Description:

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
• Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
• Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
• Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
• Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
• Own and project manage the on-boarding process for new customers
• Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$102,000-$110,000 USD

About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, ersity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Requisition ID: R18372

Title: Customer Success Operations Manager

Location: Houston, TX,  United States

Job Description:

A career that's the whole package!

At Conga, we've built a community where our colleagues can thrive. Here you'll find opportunities to innovate and support growth through inidual and team development, all within an environment where every voice is heard.

Conga accelerates the customer's journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage-one built on seamless connection, actionable intelligence, and scalable growth.

Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.

Job Title: Customer Success Operations Manager

Locations: Houston/ Hybrid

Reports to: (Sr. Principal, CX Operations)

A quick snapshot…

As a Customer Success Operations Manager, you will play a critical role in scaling and elevating Conga's Customer Success organization through operational excellence, data architecture expertise, and strategic insights. You'll work closely with Customer Success leadership to design and optimize the systems, processes, and analytics that power customer engagement across the lifecycle-from onboarding and adoption through renewal and expansion.

This role blends strategy, systems thinking, and analytics. You will partner across Customer Success, Sales, Product, and Operations to ensure our customer data, tools, and reporting enable proactive engagement and measurable business outcomes.

Why it's a big deal…

Customer Success at Conga is evolving toward a data-driven, lifecycle-oriented model where insights drive engagement and automation enables scale.

In this role, you will help architect the operational backbone that enables this transformation. You will ensure that the Customer Success organization has the right data, systems, and signals to:

• Drive digital and human engagement strategies
• Identify adoption opportunities and customer risk
• Improve renewal and expansion outcomes
• Enable leadership with actionable insights

Your work will directly influence how Conga Customer Success drives greater value realization through foundational operational excellence and improves the experience across customers globally.

Here's what we're looking for…

Customer Success Operations Leadership

You bring deep experience building and optimizing operational frameworks that enable Customer Success teams. You help partner in defining processes, tools, and strategy that structures and improves team effectiveness and customer outcomes.

Data Architecture & Salesforce Expertise

You understand the critical role of customer data across the lifecycle and have hands-on experience working with Salesforce data models and administration. You help ensure customer data is captured, structured, and accessible to power insights and engagement across systems.

Customer Lifecycle Insight

You understand how onboarding, adoption, support engagement, and product usage influence renewal and expansion outcomes. You help ensure the organization captures and analyzes the right signals to understand and improve the customer journey.

Customer Success Technology Expertise

You have experience working with Customer Success platforms and related technologies such as:

• Gainsight
• Hook
• Planhat
• Salesforce
• BI platforms (Power BI, Tableau, etc.)
• Survey / NPS platforms

You help ensure these tools are configured effectively and aligned to business objectives and orchestrating intentionally.

Strategic Problem Solver

You are able to analyze complex data, identify trends, and provide strategic recommendations to leadership. You proactively surface opportunities to improve customer engagement, operational efficiency, and retention.

Cross-Functional Collaboration

You work effectively across Customer Success, Product, Sales, Marketing, and RevOps to ensure alignment on data models, reporting, and operational processes.

Key responsibilities

Operational Strategy

• Partner with Customer Success leadership to define and execute the Customer Success Operations strategy
• Provide data-driven insights and recommendations to improve customer engagement, retention, and expansion

Customer Data Architecture

• Own the structure, quality, and usability of customer data across systems
• Ensure Salesforce and integrated systems support accurate lifecycle tracking and reporting
• Identify gaps in customer data capture and design solutions to improve visibility across the customer journey

Technology Enablement

• Administer and optimize Customer Success tools including Gainsight, Salesforce, and other CS platforms
• Evaluate and implement new technologies that improve Customer Success effectiveness and scalability
• Ensure integrations across systems enable unified customer insights

Customer Lifecycle Analytics

• Develop reporting and dashboards that enable leadership to track adoption, engagement, health, and retention metrics
• Analyze trends across the customer lifecycle to identify risk, growth opportunities, and operational improvements

Digital Engagement & Signal Intelligence

• Support the development of digital engagement programs and lifecycle automation
• Design and manage signals and alerts that enable proactive customer engagement

Executive Reporting & Insights

• Produce executive-level reporting and business reviews highlighting key customer trends, risks, and opportunities
• Provide insights that inform strategic planning across Customer Success and the broader GTM organization

Operational Excellence

• Design scalable workflows and processes that improve Customer Success efficiency
• Partner with cross-functional teams to improve the overall customer experience across systems and processes

Here's what will give you an edge…

Customer Success domain expertise

You deeply understand Customer Success metrics such as adoption, customer health, renewal forecasting, and expansion drivers as well as traditional and trending best practices.

Experience scaling digital CS models

You have experience supporting scaled or digital Customer Success strategies powered by automation, signals, and lifecycle data.

Advanced analytics mindset

You are comfortable analyzing large datasets and translating insights into strategic recommendations.

Systems thinker

You understand how tools, data, processes, and teams interact to deliver customer outcomes.

Operational leadership

You are proactive in identifying opportunities to improve processes and systems, and you take ownership in driving improvements.

Basic qualifications

• 7-10+ years of experience in Customer Success Operations, Revenue Operations, or a related field
• Strong experience with Salesforce administration or architecture
• Experience with Customer Success platforms (Gainsight, Planhat, etc.)
• Experience designing customer lifecycle reporting and analytics
• Strong analytical, problem-solving, and communication skills
• Experience working cross-functionally with Customer Success, Sales, Product, and RevOps teams

Preferred qualifications

• Salesforce Administrator certification
• Experience implementing or scaling Customer Success platforms
• Experience supporting digital Customer Success programs
• Experience with BI tools such as Power BI or Tableau

Did we pique your interest?

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!

Preferred Resume Format

We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume's formatting remains intact, making it easier for our recruiters to review your application promptly.

Don't meet every requirement for the role?

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a erse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.

Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

Title: Client Success Specialist - Northeast Region

Location: United States, Northeast

Job Description:

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands - ATI, APEA, and NursingCE - offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data - including more than 12 million proctored assessments - that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes.

WHAT YOU'LL DO

As a Client Success Specialist, supporting the nursing education sales team in the Northeast Region, you'll be responsible for supporting business efforts and providing quality sales support.  Also, you'll provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments.

WHERE YOU'LL WORK

This position offers the flexibility of remote work within the assigned Northeast United States territory (NY, NJ, DE, PA)

HOW YOU'LL SPEND YOUR TIME

• Client retention and satisfaction - you'll proactively engage existing clients to help improve retention and satisfaction by
• Provide differentiated service and responsiveness to accounts within your region
• Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments
• Collaboration and coordination - you'll collaborate closely with sales, enhancing client outcomes and growing revenue
• Redirect incoming sales leads or inquires, process digital requests with approval from rep/agent, include those received via vendor partner portals
• Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume
• Sales force enablement - you'll provide additional capacity for current account owners to engage in additional selling activity and ensure superior service
• Support sales with quote input and processing, track order status, and ERP integration
• Assist with maintaining CRM system records
• Input service tickets as necessary for advanced tech issues

WHAT YOU'LL NEED

• Bachelor's degree required
• 2+ years of prior customer-related work experience
• Proven experience in customer experience management or a related field
• Ability to analyze data and generate actionable insights
• Excellent presentation, communication, and interpersonal skills
• Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints
• Project Management, Time Management, and Organizational Skills
• Problem Solving, conflict resolution abilities
• Team Player
• Up to 10% travel is expected

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on erse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Title: Inbound Sales Specialist

Location: 14 N Parker Dr Ste 300 - JANESVILLE United States

remote type

Hybrid

time type

Full time

job requisition id

JR112873

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and iniduals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking an inbound sales specialist to join our growing team. This role is a great opportunity for someone who enjoys working with people, has an interest in sales, and is looking to build a long term career in the insurance industry. This position primarily handles inbound calls from iniduals seeking information about insurance products. The inbound sales specialist will guide customers through their options, answer questions, and help them complete the enrollment process. While most interactions are inbound, there may also be opportunities to follow up with iniduals who have started but not completed an application. This is a hybrid role with a combination of in office and remote work. The position also includes a performance based commission structure, providing additional earning potential as experience and performance grow.

Responsibilities

• Respond to inbound customer inquiries regarding insurance products and services
• Assist customers in understanding available coverage options and guide them through the enrollment process
• Provide a positive and professional customer experience during all interactions
• Maintain accurate records of customer conversations and updates within internal systems
• Support team members with administrative tasks and customer follow up as needed
• Learn company products, processes, and compliance requirements related to the insurance industry
• Collaborate with team members to ensure customers receive timely and helpful support
• Contribute to a positive team environment focused on service, learning, and continuous improvement

Requirements

• Strong communication and interpersonal skills
• Customer service mindset with a willingness to help others
• Ability to work effectively in a team oriented environment
• Strong attention to detail and organizational skills
• Comfort using computer systems and learning new software tools
• Ability to manage multiple tasks in a fast paced environment
• Previous customer service, sales, or insurance experience is helpful but not required

Education

• High school diploma or equivalent required

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

Title: VP, Customer Success

Location: United States

Department: Customer Success

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Compensation

• $225K – $240K • Offers Equity • Offers Commission

Nabla is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

Job Description:

About Nabla

We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine.

Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day.

We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows.

Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere.

This is a great time to join us!

The Role

We are looking for a VP, Customer Success to lead and scale our post-sales organization. You’ll own the full customer lifecycle from onboarding through renewal and expansion — ensuring our health system partners realize measurable value from Nabla. This is a player-coach role: you’ll lead a growing team while staying close to our most strategic accounts.

Responsibilities

Team Leadership

• Build, manage, and mentor a high-performing CS team across Customer Success Managers, Implementation Specialists, Integrations, and Support

• Define team structure, headcount plan, and career paths as we scale from startup to growth-stage

• Foster a customer-obsessed, data-driven culture

Customer Outcomes & ARR (Annual Recurring Revenue) Expansion

• Own GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and CSAT as primary KPIs, along with ARR expansion

• Elevate Nabla’s capability to communicate Customer Value, and drive penetration into C-level Customer Sponsorship for our strategic accounts

• Be a strong partner to our Sales Team in identifying and strategizing on cross-sell and upsell opportunities

• Personally manage relationships with our top-tier health system executives

• Drive measurable clinical and operational outcomes for customers

Process & Systems

• Build and refine scalable CS playbooks: onboarding, QBRs, health scoring, renewal, and expansion motions

• Elevate Nabla’s Strategic Governance capabilities for our Must Grow Accounts.

• Implement and optimize tooling (CSP, CRM, health dashboards, etc.)

Cross-Functional Collaboration

• Partner with Sales on expansion and upsell opportunities

• Work with Marketing on case studies, references, and community programs

• Partner with Product to strengthen the feedback loop between customer needs and product roadmap

Qualifications

• 10+ years in Customer Success or Account Management, with 8+ years in a leadership role

• Experience scaling a CS org from early-stage through Series D+ growth

• Proven track record owning NRR targets

• Experience in healthcare technology, digital health, or enterprise SaaS strongly preferred

• Deep understanding of health system procurement cycles, clinical workflows, and EHR ecosystems

• Analytical and Executive mindset — you lead with data and can build a board-ready CS metrics story

• Exceptional executive presence; comfortable presenting to C-suite and clinical leadership

• Ability to travel up to 30%

STRONGLY PREFER

• Experience with AI/ML products in clinical settings

• Background in clinical operations or health system administration

• Familiarity with HL7/FHIR and EHR integrations (Epic, Cerner, Athena)

Benefits

Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work.

Here are the benefits you get when joining Nabla:

• Compensation and Equity: Competitive salary and stock options

• Comprehensive Health Plans: 100% inidual coverage for Medical, Dental, and Vision insurance

• Time Off: Unlimited paid time off and 11 national holidays

• Health Comes First: Unlimited sick leave

• Parental Leave: Paid leave for new parents

• Remote-friendly: $1,500 to purchase home office equipment

• Trust & accountability: Full ownership of your time and schedule

Life at Nabla

When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind iniduals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed.

We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes.

We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts!

If this sounds like an environment you’ll thrive in, we look forward to reading your application!

Our Values at Nabla

Joining Nabla means being part of a team that shares a commitment to excellence, humility, growth, and inclusion.

Every day is a new chance to excel

We aim for nothing less than the best and are willing to put in the effort and dedication required to exceed standards. We learn from yesterday’s failures and do better every day.

Stay humble

There’s no place for ego in our team. Our collective success is more important than inidual achievements. We see humility as wisdom — keeping focus on the bigger picture.

Feedback is a gift

We embrace feedback and foster a culture of trust and respect that helps everyone grow. We communicate openly about both achievements and challenges, and we actively involve each other in finding solutions.

Committed to ersity

We recognize the ongoing challenge of ersity in tech. Our responsibility starts with fostering an inclusive environment where everyone feels empowered to be their authentic selves and do their best work.

Diversity & Inclusion

Diversity and inclusivity are fundamental values at Nabla. We embrace iniduals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond.

As an equal opportunity employer, we actively seek out and welcome applicants from erse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.

Avoid recruitment scams: Stay safe and informed

There is an active employment scam which is now using Nabla to collect personal information or financial scams. If you’re contacted by a Nabla recruiter, please ensure whomever is contacting you truly represents Nabla and is utilizing a nabla.com email address. We will never ask for the exchange of any money or credit card details during the recruitment process. Nabla utilizes a hiring platform for all applications; please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Nabla. You can find more information following this link.

Title: Technical Customer Support Analyst

Job Description:

Location

San Francisco

Employment Type

Full time

Department

Solutions Consulting

Do you have a passion for crypto & blockchain? Do you love learning and immersing yourself in complex technology and then using your expertise to educate others? Are you experienced in customer facing roles? Are you looking for a values led company, which cares about the growth of its employees?

The impact you will have:

As a Technical Customer Support Analyst based in San Francisco you will play a key role in supporting our growth and expansion in the region as a technical product expert in all things Elliptic and the ‘go-to’ person for our customer base. Through knowledge sharing, training and advice during the initial onboarding and on an ongoing basis you become a trusted advisor to our customers ensuring continued customer satisfaction.

What you will do:

• Lead the day-to-day management of all customer support queries in line with SLAs, including; account maintenance, troubleshooting issues, training requests and general queries for the region

• Proactively learn challenges faced by Elliptic’s customers in identifying, preventing and investigating criminal activity in digital assets; and map Elliptic solutions to those challenges

• Creatively identify and solve integration challenges to ensure “stickiness” of the Elliptic platform within the customer’s overall risk and compliance system architecture

• Work closely with the product and engineering teams to provide a feedback loop on new product development opportunities.

• Maintain a thorough understanding of our API documentation and capabilities to resolve customer queries and to manage prospect conversations

• Proactively monitor the automated customer onboarding journeys to assist Customer Success Managers in accelerating the time-to-value and reduce friction in the initial implementation process

• Internally manage the onboarding, monitoring and maintenance of Elliptic’s small to medium customer base, owning the success of the customers assigned to your region

• Report on ticketing data to influence our capacity planning and product roadmap, as well as detailed customer level reports to contribute to account business reviews

• Proactively collaborate with fellow global Technical Customer Support Representatives, Customer Success Managers and other supporting departments, ensure best practices are applied to ticket to ensure accurate reporting and trend tracking

  What you will achieve in the first 6 months:

• Understand our products and empowered to respond effectively to customer support queries

• Run a live training webinar for our SMB customers

• Successfully onboard customers to obtain value from our products

  You will be a great fit here if you:

• You love to learn about new technology and are curious about how things work under the hood

• Passionate about cryptocurrency and the future of finance

• Always take up the opportunity to broaden your knowledge and continuously improve and develop your skills

• Thrive working in an autonomous environment

• Firmly recognise that erse and empowered teams make us stronger as iniduals, a team and as a business

• Embody proactivity and are happy rolling up your sleeves and getting stuck in with everything required to support customers, from the day to day admin to representing Elliptic

• Exceptional and empathetic listener, and able to use this quality to truly understand the challenges your customers are facing

• You enjoy thinking creatively and problem solving under pressure

  Our ideal candidate has:

• Experience in the B2B SaaS space or a complex technical market

• Experience working with and/or a demonstrable interest in crypto and blockchain

• Experience working with complex technical products

• Knowledge of crypto

• Demonstrated knowledge of API and backend systems design

  Bonus Points for:

• Experience with databases and data analysis

• Having worked in a startup and/or scale-up environment

Job Benefits

How We Work

• Hybrid working and the option to work from almost anywhere for up to 90 days per year

• £500 Remote working budget to set up your home office space

Learning & Development

• $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development

Vacation/Leave

• Holidays: 25 days of annual leave + bank holidays

• An extra day for your birthday

• Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave

Benefits

• Private Health Insurance - we use Vitality!

• Full access to Spill Mental Health Support

• Life Assurance: 4 times your salary to your beneficiaries

• £100 cryptocurrency for you!

• Cycle to Work Scheme

Title: Customer Service Specialist I

Location: Fully Remote   •   USA Remote - Nashville, TN 37203

Job Description:

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We're proud of our values-forward culture that offers our people:

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against inidual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client's biggest advocate! You will understand the ins and outs of HealthStream products, and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your inidual career path based on your interests--whether this lies within Customer Service or in another department within the company.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.

• Troubleshoot and diagnose reported problems and work to understand and correct problems.

• Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.

• Identify, test, and verify issues, providing the development team with clear documentation.

• Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.

• Participate in testing new features and releases.

• Suggest recommendations for product enhancements utilizing data and customer feedback.

Title: Sr. Customer Marketing Manager

Location: United States Remote

Job Description:

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.

With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase's AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.

Want to be part of our story? Apply today!

We're hiring a Senior Customer Marketing Manager to help unlock our customers as our strongest growth engine. This role owns our customer advocacy program while also leading programs that market to our existing customer base. You will engage customers who already know and use our platform, as well as those who could realize additional value but are not yet aware of relevant capabilities.

Working cross-functionally with Product Marketing, Customer Success, Sales, and Communications, you will capture, shape, and amplify customer success stories tied to our Ideal Customer Profile (ICP) and value messaging. You will also build scalable programs that drive adoption, expansion, retention, and advocacy across the customer lifecycle.

This role is ideal for a strong customer marketer in B2B enterprise software who can operate with high ownership and move seamlessly from strategy to execution to measurement.

What You Will Do

• Build and scale a customer advocacy program that supports references, reviews, speakers, events, and customer voice initiatives.
• Develop customer marketing programs that increase adoption, retention, and expansion across key segments.
• Capture and activate customer success stories aligned to ICP priorities and business value.
• Plan and execute customer programming such as advisory boards, webinars, user groups, and event tracks.
• Partner with Sales and Customer Success to support renewal, expansion, and pipeline influence.
• Measure program impact and continuously optimize based on performance.

Key Responsibilities

Capture and promote customer success stories aligned to ICP and value messaging

• Build and manage a scalable customer storytelling pipeline from intake and qualification through interviews, production, approvals, and activation.
• Produce high-quality customer assets including case studies, one-pagers, videos, blogs, webinars, quotes, and sales-ready proof points.
• Ensure all customer stories emphasize business outcomes, value realization, and strategic differentiation aligned to ICP priorities.

Maintain an organized customer proof library that is easy for Sales, Customer Success, and Marketing to access and use.Own and scale the customer advocacy program

• Build and operate an end-to-end advocacy program that supports references, reviews, speakers, awards, events, and customer voice initiatives.
• Recruit, onboard, and nurture customer advocates with a clear value exchange that includes recognition, access, and exclusive experiences.
• Develop advocacy plays in partnership with Sales and Customer Success, including reference matching, speaker programs, peer connections, and proof points.
• Manage advocacy processes, tooling, and tracking to ensure reliability, responsiveness, and measurable impact.

Market to the existing customer base

• Develop and execute customer marketing programs that drive adoption, retention, expansion, and multi-product awareness.
• Segment the customer base by ICP tier, industry, use case, lifecycle stage, and product adoption to deliver targeted messaging and campaigns.
• Partner with lifecycle, field, and product marketing teams to deliver customer newsletters, nurture programs, and targeted communications.
• Support renewal and expansion motions in collaboration with Customer Success through adoption-focused campaigns and customer value reinforcement.

Build customer programs and agendas that create momentum

• Plan and execute customer programming such as user groups, customer webinars, executive briefings, and event tracks.
• Develop a customer conference agenda that highlights outcomes, peer learning, roadmap alignment, and value realization.
• Coordinate speakers, content, and follow-up to convert customer programs into advocacy, insights, and content.

Drive cross-functional alignment and operational excellence

• Serve as a strategic partner to Product Marketing, Sales, Customer Success, Product, and Communications.
• Establish repeatable processes, templates, and governance for customer approvals, messaging consistency, and claims validation.
• Track performance, share insights, and continuously optimize programs based on results and feedback.

Required Experience

• 7 - 10 or more years of experience in customer marketing, advocacy, or lifecycle marketing within B2B SaaS.
• Proven experience running customer advocacy programs and delivering customer proof at scale.
• Strong storytelling with the ability to translate customer outcomes into compelling narratives.
• Experience partnering cross-functionally and driving alignment without direct authority.
• Strong organizational and program management skills.
• Hands-on experience with leading marketing automation platforms and CRM systems to streamline workflows, personalize outreach, and optimize campaign performance.
• Bachelor's degree in marketing or a related field preferred.

Key Skills

• Customer segmentation and lifecycle marketing strategy
• Executive-level customer communication and interviewing
• Ability to connect technical value to business outcomes
• Project management and vendor coordination.
• Deep understanding of customer lifecycle stages and sales touchpoints, with the ability to design experiences that foster engagement, loyalty, and growth.

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

Base Pay Range

$160,000 - $170,000 USD

At Couchbase, we believe innovation thrives when erse perspectives are at the table. We actively encourage applications from iniduals of all backgrounds-including women, people of color, LGTBQIA+ professionals, veterans, and iniduals with disabilities. If you see a role that excites you, but don't meet every qualification, we still encourage you to apply.

Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you're excited about the role and can bring strong contributions to our team.

If you require reasonable accommodations during the recruitment process, please let your recruiter know-we're happy to support you.

We value erse educational and career backgrounds. If your experience aligns with the role's goals-even if it doesn't follow a traditional path-we'd love to hear from you.

Why Couchbase?

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase's mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers- all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
• And much more!
• Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

Title: Bilingual Special Servicing Specialist

Location: Orange United States

Job Description:

Come join our amazing team and work a hybrid schedule!

The Special Servicing Specialist will be responsible for educating borrowers on alternatives to foreclosure, with the objective of retaining home ownership and preventing company losses. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved pay for this position is $22.00 per hour plus a monthly incentive. An additional $1.50 per hour can be added, if you are bilingual English/Spanish.

What you'll do:

• Reviews borrowers' financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardship.
• Sets up repayment plans; makes outbound calls on all delinquent loans in queue to obtain funds on repayment plans; sends letters on broken repayment plans; updates system notes as indicated.
• Receives inbound calls generated from automated dialer campaigns to determine borrowers' intent to retain property, establish repayment option or liquidation option as appropriate.
• Cancels or postpones foreclosure sale on non-performing repayment plans.
• Reviews active forbearance plans and forwards account for modification referral as determined by payment history and/or documented financial ability to maintain modified loan terms.
• Places a foreclosure sale postponement on newly established repayment plans.
• Perform other duties as assigned.

What you'll need:

• High school diploma or equivalent work experience.
• One (1) to Three (3) years of combined experience from experience in loss mitigation, collections, or call center environment.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with other accurately, audibly, and quickly.
• Some college courses in business, accounting or finance preferred.
• Knowledge of mortgage industry terminology preferred.
• Knowledge of Microsoft Suite at an intermediate level required.
• Ability to make decisions that have significant impact on the department's credibility, operations, and services.
• Ability to organize and prioritize own work schedule on short-term basis (longer that one month) and within allotted work schedule timelines.
• Ability to add, subtract, multiply, and ide and to record, balance, and check results for accuracy.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with other accurately, audibly, and quickly.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

https://oag.ca.gov/privacy/ccpa

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Title: Client Scheduling Representative/Associate

Location: Reno United States

Salary Range:$17.81 To $20.00 Hourly

Job Description:

At Veritext, we focus on the details - so legal teams can focus on the case.

About the role:

Providing our clients with exceptional service is the foundation of our business. In Client Scheduling (Corporate Services), you will be responsible for scheduling meetings and depositions, responding to inquiries and providing our clients with state-of-the-art products and services that will meet their needs.

What you'll get to do:

• Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner
• Schedule proceedings in our proprietary software ensuring complete, accurate and consistent information
• Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs
• Confirm assignments for the next business day
• Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
• Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary
• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
• Resolve issues and escalate as needed to ensure prompt and accurate resolution

The kind of teammate we're looking for:

• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must possess excellent written and verbal communication skills
• Must be detail oriented, organized and be able to multi-task

What's in it for you:

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Hybrid work structure (two days in the office, three days working remotely)
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp - a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich ersity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all iniduals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Title: Program Counselor

Location: Somersworth United States

Job Description:

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for supporting and/or facilitating large and small group camp activities for campers, such as imaginative play, splash day, sports, games, outdoor education, and arts and crafts. Responsible for the general safety and well-being of the campers. Act as role models of respect and citizenship toward campers, colleagues, and the community. Does this position require Patient Care? N

Qualifications

Essential Functions:

Plan, lead, and take part in various indoor and outdoor activities

• Create a fun and safe environment for all kids.
• Continuously assess the safety of camp spaces and equipment and report any issues with equipment, facility, or behavior to the program manager.
• Communicate with parents and guardians daily- getting to know them by name and keeping them abreast of their child's afternoon.
• Provide accurate information to parents and guardians in regard to ongoing and upcoming youth programs, aquatics, and supervised youth and adult sports.
• Distribute and collect any necessary paperwork or notifications to parents and guardians.

Education

High School Diploma or Equivalent preferred

Can this role accept experience in lieu of a degree?

Yes

Licenses and Credentials

Heart Saver CPR AED - American Heart Association (AHA) required within the first 90 days of hire First Aid Certification - Data Conversion - Various Issuers required within the first 90 days of hire

Experience

Previous experience supervising children 1-2 years required

Knowledge, Skills and Abilities

• Strong customer service skills.
• Ability to work as part of a team.
• Ability to relate to and communicate with one's peer group, parents, as well as to campers' age and skill levels.
• Must be friendly and outgoing with an enthusiasm for children's programming.
• Must possess exemplary interpersonal skills.
• Must have time and organizational skills.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

23 Works Way

Scheduled Weekly Hours

0

Employee Type

Per Diem