Title: Site Sales Area Manager

Location: Mackay Australia

Job Description:

Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.

Purpose of the role:

To build and develop the regional markets and establish new installed base & aftermarket strategies for FLS products, specifically Pumps, Cyclones, Valves, Hose & Rubber with a view to increase market share in traditional markets, identify and grow new market opportunities and to significantly grow the revenue base for the FLS product offerings. Continuously improve operational efficiency, and the technical competence of the local team; and contribute strongly to the overall company results, culture and development. Work collaboratively within FLSmidth.

Job Scope:

• Lead the sales process for FLS Products, Pumps, Cyclone, Valves, product proposals. Establishing & maintaining key customer relationships, primary selections, technical sales, establishing pricing strategies, negotiating proposals and securing orders for FLSmidth.
• Lead the site conversions for FLS products on competitor installed base, propose technical solutions to improve cyclone performance and reduce total cost of ownership for customers.
• Establish strategies to protect the installed base of FLSmidth and ensure the customers are supported technically and operationally within the broader FLS products & Site Sales support networks.
• Manage multiple conflicting engagements & prioritize/manage/drive outcomes of cross-regional teams to deliver on customer committed deliverables.
• Be responsible for new business development by prospect for potential new clients and turn this into increased business.
• Accountability for the FLS Products budget in PNG with preparation of budgets & forecasts & other ad hoc reporting as required and support the team to achieve the results.
• Strive for continuous improvements in our 'Safety First' and Quality-focused culture. Grow and develop, engage and motivate a large and erse team (sales and product support teams) to continually increase customer satisfaction. The clear focus is thorough execution to deliver results.
• Ensure product design is maintained to Australian safety standards and the quality of the product is consistently premium and never compromised, whilst ensuring a focus on 'Safety First' and Quality at all times.
• Be responsible for Business Development Planning and attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.

What you bring:

• Bachelor degree in relevant discipline Engineering or Metallurgy or significant field service technical solutions selling experience preferred.
• At least 10 years specific FLS or competitor products (pumps, cyclones, valves) covering technical capital proposals & field troubleshooting experience within the mineral processing industry either in Australia or PNG.
• An expert level of understanding of FLS PCV or competitor products solutions will be highly regarded.
• Existing strong network of key stakeholders within mineral processing industry.
• Demonstrated ability to develop strong relationships and credibility both internally and with external clients with strong customer service skills & technical solutions.
• Demonstrated business acumen to develop realistic business plans with stretch targets and the clear plan to reach those targets.
• Prior experience in restructuring workshop & providing customers with quality products & services at competitive prices and shorter lead times.
• Highly developed negotiation skills and demonstrated experience in conducting successful negotiations as a company representative.
• Highly developed sales skills with the ability to close deals and also willingness to support local sales team.
• Ability to work in a team or inidually on multiple concurrent projects.
• Computer experience using standard MS Office suite of programs is required.
• Demonstrated ability to deliver in a fast-paced, changing environment while maintaining high attention to detail.

Behaviours:

• Deliver on set strategic priorities of FLSmidth and inspires a shared vision for its future direction & success.
• Reliable, honest, professional and a strong customer service attitude.
• Communicates effectively and professionally with a variety of stakeholders including external partners, teams, colleagues and contacts.
• Considers and respects the ideas, circumstances and feelings of others.
• Treats everyone with fairness and respect, adhering to the principles of ersity and inclusion.
• Identifies and champions new approaches for improving organizational results and achievement.
• Supports, promotes and implements change, encouraging the adoption of new methods and overcomes barriers to acceptance.
• Provides direction on how to manage conflicting priorities and tensions.
• Buys in to and makes recommendation for continual improvement within their area of responsibility.
• Takes accountability for level of performance and success.

What we offer:

• Competitive remuneration package.
• Work from home options available.
• Flexible start and finish times.
• Job security in a volatile market - FLSmidth has 140 years of successful operation within a global environment.
• Development and training within a respected global OEM company.
• Access to salary packaging options to allow you to maximise your after-tax income.
• Employee Assistance Program for employees and immediate family.
• Purchased annual leave options.
• Involvement with community and charity initiatives.
• Annual flu vaccination.

Travel:

• Travel is expected in this role. Volumes will vary based on the requirements of the role.

As an equal opportunity employer, FLSmidth embraces ersity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more erse our employees are, the stronger our team is.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

Candidates will be contacted by email. No recruiters and unsolicited agency referrals please.

Title: Member Experience Consultant

Location: Brisbane Australia

Job Description:

Job no: 494481

HBF benefits

• Salary from 66K + Super + Fully subsidised Gold Standard Health insurance 
• Hybrid working – Central CBD office plus 2 work from home days after 3-month probation completed
• 3 wellbeing days off a year on top of our standard 20 days annual leave
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

As a Member Experience Consultant at HBF, you’ll be there in the moments that matter to our members. You will operate in a vibrant contact centre environment as the first point of contact for new and existing member queries through phone, email and chat, identifying their needs and recommending the right products.

You will be there for our members guiding them through a wide range of life moments from welcoming a new baby to supporting their loved ones through life-critical medical treatment as they reach out to understand their health cover.  

What your team says about working at HBF

"HBF has been supportive with my personal life and family needs in balancing my work-life with home life”

Let’s talk about you

We are seeking iniduals with a strong customer service focus and solid computer literacy skills. Whether your customer service experience is in retail, hospitality or you’re looking to return to the workforce and are adaptable and resilient we would love to hear from you!

Next steps and important dates

Next steps include reference checks, assessment and a national police clearance then if successful, you will undertake our bespoke fully paid training program to give you the tools you need to support our members the HBF way commencing from Monday 9th of March.

Inclusion and Accessibility

Xapo Bank is looking to hire a Customer Success Advisor - APAC to join their team. This is a full-time position that can be done remotely anywhere in Asia.

Title: Account Manager

Location: Baltimore, MD

Job Description:

Full-time

Description

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position

We’re looking for an Account Manager who would enjoy working for a company that makes a difference in the geriatric population’s lives in communities across the nation. The primary function of this position is to provide excellent customer service, retention of existing accounts, and insurance sales.

• Retention of existing facilities: Sustains rapport with key accounts by making periodic visits – at a minimum once per quarter; exploring specific needs; anticipating new opportunities.
• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Keeps promotional materials ready by coordinating requirements with marketing department; inventorying stock; placing orders; verifying receipt.
• Plans meetings and attends trade shows
• Protects organization's value by keeping information confidential

The Location

The Account Manager position is a remote position that includes a combination of field days and home office days. This role REQUIRES overnight travel and the inidual MUST reside within the territory.

Requirements

• Associate’s or Bachelor’s degree preferred
• 3-5 Years previous applicable experience
• Preferred prior work experience within senior living communities, sales, and life/health insurance
• Ability to obtain health and life insurance license
• Reliable transportation
• Ability to Lift Up to 50 Pounds
• Candidates must possess a valid driver's license and maintain a clean driving record.

Other Qualifications

• Preferred skills - experience using Salesforce and Microsoft Office applications including Excel, Word, and Outlook.
• Problem solving skills - strong analytical and critical thinking skills to identify problems and develop innovative solutions.
• Customer service - responds promptly to requests for assistance and strives to continually improve service.
• Planning/organizing - the ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner.
• Quality control/Attention to detail - demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Adaptability - adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events.
• Dependability - consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction.
• Efficiency - the ability to visit required number of weekly visits in a timely manner without sacrificing quality.
• Teamwork - Able to work in team environment.
• Communication - Strong written and verbal communication skills.
• Education of Aria Care Partners’ mission & services to potential facilities.
• Currently possess a life/health insurance license or the ability to successfully complete the licensing course and exam.
• Territory management – the ability to plan weekly travel throughout the state to visit with nursing home staff and residents.
• Daily Travel with potential for 75% overnight stay.

Why Should You Apply?

• Ability to work for a company that cares and makes a difference.
• You enjoy feeling challenged and driven to exceed goals

The Pay

• Competitive Base Pay + bonus
• Mileage reimbursement

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Working at Aria Matters!

#LI-LY1

Salary Description

50,000 - 70,000 plus commission, mileage

Transfer Center | Patient Placement Coordinator

Job Location - US-Remote

Remote

Full-Time

Shift Type - Swing Shift

About Us

HIGHLIGHTS

Location: Fully remote, working equipment provided

Shift: Mid shift | 10a-10p

Required Experience: ER experience and/or healthcare transfer center experience

Required License: Paramedic, EMT, or LVN license 

Perks: 2.5% annual bonus opportunity, Medical/Dental/Vision Benefits, 401K matching up to 4%, PTO plan, tuition reimbursement, and more!

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly inidualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every inidual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates ersity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to enhance the quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care.

Essential Job Functions

• Responsible for coordinating hospital admissions and transfers
• Facilitates conference calls between providers to coordinate continuity of care
• Identify, resolve, and escalate issues, process deviations, and service failures to leadership
• Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
• Adhere to all company and departmental values, policies, processes, and procedures
• Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
• Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities
• Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources
• Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
• Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
• Adapt to change with a willing and innovative spirit
• Meets all inidual and departmental goals and quality standards as assigned
• Safeguard sensitive and confidential company information including patient PHI in remote work environment
• Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care
• Perform other duties as assigned

Basic Qualifications

• 2 years hospital related or Emergency Room experience, required
• LVN or EMT, required
• Healthcare transfer center experience, preferred
• Superior interpersonal skills
• Maintain a high degree of professionalism
• Ability to manage multiple tasks simultaneously
• Assume personal responsibility for actions
• Possess a strong technical aptitude
• Demonstrate a friendly and service-oriented demeanor
• Strong attention to detail, organizational skills and follow-through discipline required
• Position requires fluency in English, written and oral communication

Title: Research Consultant

Location: Hybrid (New York) or Remote (US)

Job Description:

Introduction:

As a Research Consultant on our Customer Success Team, you'll play a crucial role in empowering our clients—many of the world's leading brands—with your guidance and professional support to manage their projects to success with the help of our Agile Insights Platform. Your deep knowledge of communication and research methods will make a direct and visible impact on our business.

What you will be doing:

• Guiding clients through complex research needs through sophisticated online survey design.

• You delight and surprise our clients with bespoke and novel insights and approaches. 

• Mentor and coach junior team members, sharing your broad expertise in market research.

• You train new customers on our software and inspire them to use it independently.

• Become a product expert and effectively respond to customer inquiries

• Act as a trusted partner, ensuring our software becomes an essential part of your clients' daily work.

Who you are:

• You are passionate about quantitative market research and new, agile software technologies. 

• You have earned a degree in economics, social sciences or psychology with a focus on market research, marketing or statistics. 

• You have 3+ years of experience in survey-based marketing research (e.g. pricing, advertising impact, product innovation, packaging design, branding).

• You have strong theoretical and practical knowledge of study and questionnaire design.

• You have a firm grasp of quantitative methods like A/B tests, MaxDiff, TURF, Conjoint, Van Westendorp, and Implicit/System 1.

• You have exceptional project management skills and the ability to thrive under pressure.

• You have excellent consulting and communication skills with a winning presence.

Benefits of working at quantilope:

• Flexible work environment: With flexible PTO, flexible working hours and remote/hybrid opportunities, we believe you can succeed from anywhere. Did we mention that everyone has the opportunity to work abroad for up to 6 weeks per year?
  Ongoing learning: With our dedicated learning budget for every employee and company-wide workshops with the best in the biz, we believe in providing our employees with all the tools they need to excel. 
• Wellness is key: We offer full benefits (health, dental, and vision) as well as the support of certified mental health first aiders. We also have Quantiwell days which are global mental health days twice a year where the whole company takes a day for themselves.
  Diverse & inclusive community: Our team spans the globe, driving erse ways of working and thinking. With the help of an incredible Community Committee, we are committed to advancing education and awareness.
• Planning for the future: At quantilope, we keep your financial wellness top of mind with a 401k program and a 3.5% annual match. 
  Team bonding: Team offsites, summer and holiday parties.. .where in the world will we bring the team together next? We’re all working hard and know how important it is to have fun along the way.

Compensation: $80-90k Base Salary + 10% Bonus

About us

Meet quantilope: Great people, innovative technology, and the foundation to create an impact. quantilope automates consumer research with AI-driven solutions to support data-driven decision making. Founded in 2014, we're recognized for our innovation and rapid growth. quantilope provide insights in brand awareness, market segmentation, advertising testing, product concepts, pricing analysis, and more for 300+ brands.

Title: Community Member Consultant

- Yakima Valley

Location: Remote (Yakima, Washington, US)

Department: Community Impact

Job Description:

JOB TITLE: Community Member Consultant (Yakima Valley)

FLSA Status: Non-Exempt

WHY JOIN US?

Seattle Credit Union is proud to be an employer committed to the growth and prosperity of its employees, members, and the community. We work in a culture where voices are amplified to drive meaningful change and generate non-stop impact. We offer a comprehensive total rewards package, such as employee-paid medical benefits, 401k matching, and generous time off, such as for volunteering and even to celebrate your birthday! We provide opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously erse workforce that drives our ability to innovate and maintain excellence.

We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different backgrounds, disability, ages, ethnicities, races, religions, gender identities, sexual orientations, national origins, or veteran status’ protected by applicable federal, state, or local law.

ABOUT THE ROLE:

This role will serve dual functions as both a community-facing advisor and a member-centric consultant within our financial cooperative. Drive community engagement, foster financial empowerment, and deliver exceptional member service—supporting organizational goals and mission.

This position is ideal for iniduals passionate about community impact and dedicated to fostering financial well-being. It offers the unique opportunity to shape both institutional strategy (through CDFI/community programs) and inidual member experiences—driving meaningful change at scale and at the personal level.

WHAT YOU WILL DO

Community Development:

• Build and maintain relationships with local organizations, schools, and nonprofits.
• Lead financial education workshops and community events.
• Support CDFI-related initiatives and impact tracking.
• Represent the organization at public forums and outreach activities.
• Participate in mobile branch deployments.
• Flexibility is expected to accommodate travel and event schedules across Yakima Valley.

Member Consulting:

• Provide expert guidance on financial products and services.
• Assist members with account openings, loans, and digital banking.
• Meet service and sales goals while maintaining compliance.
• Supports the operations of the Mobile Branch facility, assists with equipment and software updates, maintenance, service, and repairs.
• Operates the Mobile Branch, including travel to designated locations and returning to Admin building each day.

Additional Expectations:

• Deliver high-quality work on time and adapt to changing priorities.
• Demonstrate integrity, critical thinking, and flexibility in decision-making.
• Communicate effectively, both verbally and in writing, with internal and external audiences.
• Foster collaboration across teams and contribute to a positive, member-focused culture.
• Identify opportunities for process improvements and automation.
• Maintain punctual and reliable attendance.

WHAT YOU WILL BRING

Basic Qualifications:

• Minimum of 1–2 years in a financial services or community engagement role.
• Fluent in both English and Spanish is a requirement for this position.
• Comfortable working in mobile environments and adapting to changing locations.
• Strong interpersonal, presentation, and customer service skills.
• Local travel within Yakima Valley is required, including visits to community partners, schools, and event venues.
• Occasional travel to headquarters for training, team meetings, or cross-functional collaboration.
• Must have reliable transportation. If using your own vehicle, mileage reimbursement is provided per company policy.
• Interpersonal & Communication: Strong written/oral skills—comfortable presenting to groups or iniduals.
• Customer-Centric Approach: Empathy, listening skills, problem-solving, and relationship-based service.
• Strategic Thinking: Initiative-taking, creative problem-solving, and ability to challenge status quo.
• Sales & Service Orientation: Proven ability to meet goals while prioritizing member well-being and ethical standards.
• Reliability & Teamwork: Dependable, collaborative, and able to support back-office operations when needed.

Preferred Qualifications:

• Bachelor’s degree preferred, particularly in business, finance, social sciences, or related fields.
• Experience with CDFI or community-focused initiatives a strong plus.
• Skilled in Microsoft Office applications, financial planning tools, and CRM systems.

Working Conditions:

• This is a hybrid role with work performed remotely as well as in an office and/or branch environment in Central Washington. Community events are frequent and require in person presence that may expand throughout Washington State.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees. We offer many great benefits including zero contribution medical, dental, and vision plans for our employees. Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable iniduals with disabilities to perform the essential functions.

Compensation is based on the candidate's geographical location, calculated based on an adjustment factor from Seattle area market compensation.

Title: Change Manager/Trainer

Location: Toronto, Ontario, Canada

Job Description:

Company Description

Who we are

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Job Description

The Genesys Cloud CX Trainer & Adoption Specialist will be responsible for driving user adoption, communication, and organizational readiness for Genesys Cloud migration and transformation initiatives. Leveraging deep contact center and change management expertise, this role ensures transitions are smooth, well-communicated, and effectively supported. By creating and delivering targeted training and managing change, the specialist prepares users for new tools and processes, ensuring the long-term success and stability of implemented solutions in a multi-client environment.

Responsibilities:

• Develop, execute, and maintain a complete Genesys Cloud CX training curriculum for all user roles (Agents, Supervisors, Administrators, Business Leaders).
• Design and create engaging, role-specific training materials, including quick-reference guides, e-learning modules, and video tutorials, in both official languages.
• Assess organizational readiness and change impact for migrations, applying change management principles to ensure smooth user transitions.
• Develop and execute clear communication plans to articulate project benefits, timelines, and impacts to all stakeholders.
• Coordinate, schedule, and deliver dynamic training sessions, workshops, and clinics in various formats (virtual, in-person, hybrid).
• Partner with Project Managers, Functional Analysts, and Business Analysts to align training and change activities with project milestones.
• Monitor user feedback, training effectiveness, and adoption metrics to identify performance gaps and areas of resistance.
• Proactively develop and deliver targeted interventions, refreshers, and coaching to address adoption challenges and support post-go-live stabilization.
• Act as a key advocate for change, fostering collaboration between business and IT teams to drive long-term user competency and solution success.

Qualifications

• Minimum 5 years of experience as a trainer specializing in contact center solutions.
• At least 3 years of hands-on experience in Genesys Cloud migrations, implementations, or major upgrades.
• Proven ability to create comprehensive training programs for Genesys Cloud tailored to Agents, Supervisors, and Administrators.
• Strong coordination skills to schedule, manage, and track training sessions across multiple teams or clients.
• Bilingual proficiency with the ability to create content and deliver training in both official languages (English/French).
• Change Management Acumen: Experience in developing communication plans, assessing organizational readiness, and driving user adoption—skills that are highly beneficial for this role.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Title:  Customer Service Agent

Location: USA Remote

Job Description:

What success looks like in this role:

Gains familiarity with Global Field Operations concepts, procedures and methodologies.

You will be successful in this role if you have:

High School diploma or GED required

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.

Title: Client Solutions Retention Representative

(Cox Business)

Location: Foothill Ranch, CA - 27422 Portola Pkwy, Suite 100

Job Description:

Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Inside Relationship Rep - CCI

Management Level

Inidual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Hourly pay rate is $20.87 - $31.35/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $34,008.00.

Job Description

Client Solutions Retention Representative (Cox Business)

Great relationships don’t just happen — they’re built with trust, authenticity and a spark of curiosity. If you’ve got the talent to turn connections into meaningful partnerships, we want to hear from you. 

At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.  

We’re on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed — all while driving revenue and advancing your own career. 

Ready to work with a team that’s as invested in your success as you are? Let’s talk! 

What’s in It for You? 

Here’s a sneak peek of the benefits you could experience as a Cox employee: 

• A competitive salary and top-notch bonus/incentive plans. 

• A pro-sales culture that honors what salespeople (like you!) contribute to our success. 

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules. 

• A true team environment, with 3 days of real-life collaboration in the office. 

• Comprehensive healthcare benefits, with multiple options for iniduals and families. 

• Generous 401(k) retirement plans with company match. 

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. 

• Professional development and continuing education opportunities. 

• Access to financial wellness/planning resources.

Check out all our benefits.  

What You'll Do:

You’ll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers’ needs while also assisting with billing related inquiries Here's a look at what you’ll be doing: 

• Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers. 

• Answering customer billing calls creating a best in class experience while assisting with billing related needs.  

• Driving additional revenue with a focus on customer needs and exploring upsell opportunities. 

• Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services. 

• Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell. 

• Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons. 

• Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported. 

• Working with sales support to find the best solutions and resolve installation or service challenges. 

• Educating customers on how to maximize their Cox Business products and services, including features, billing and charges. 

• Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

Who You Are 

You’re an empathetic listener with a knack for solving problems. Here’s what sets you apart: 

Minimum: 

• 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor’s degree in a related field. 

• Proficiency with computers and common business software.

Preferred: 

• An associate degree or technical certification in a related discipline. 

• B2B sales experience with a proven track record of meeting quotas. 

• Background in revenue generation or customer retention roles. 

• Experience in the communications industry or with a major communications equipment vendor.

Your next big opportunity starts here. Apply to Cox today! 

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Title: French Bilingual Digital Communication Specialist

Location: US - FL - Melbourne

Job Description:

French Bilingual Digital Communication Specialist

At Percepta,we bring first-class service across each market we support. As a French Bilingual Digital Communication Specialist, you’ll be a part of creating and delivering amazing customer experiences, while also enjoyingthe satisfaction of being part of a unique culture.

What You’ll Be Doing 

The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.

The Digital Communication Specialist will deliver and foster a premier level of service for customers based on trust and respect.  The Digital Communication Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence.

The Digital Communication Specialist is an innovative initial contact point for customers. The Digital Communication Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The Digital Communication Specialist will help identify process improvement recommendations that drive customer satisfaction and advocacy

During a Typical Day, You’ll

• Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including:
• Accurately respond to customer inquiries through instant messaging software
• Utilize available resources to respond to customer inquiries
• Correspond with customers via mail, if working the Correspondence contact stream as needed.
• Outbound phone calls to customers and dealerships on occasion.
• Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids.
• Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes inidual accountability for meeting these objectives.

·Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise.  Is consistently courteous with all customers and keeps all customer commitments.

·Remain knowledgeable and current with all policies, procedures, processes, and changes.  Continuously improves customer handling skills, process knowledge, and company and product information.

·Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members.  Participates in coaching and training opportunities, retaining and applying learning.

·Complete additional tasks / projects as needed.

·Maintain professional working relationships.

What You Bring to the Role 

• High School Diploma required. Associates degree or 2 + years college coursework completed preferred.
• 1-2 years’ customer service experience, preferably in a contact center operations environment.
• Must be fluent in French and English – written and verbal
• Must possess excellent decision making and problem-solving skills
• Ability to maneuver through various systems to provide the customer accurate information
• Displays professionalism and positive attitude to develop and nurture prospect relationships
• Ability to effectively communicate with customers, managers and co-workers
• Demonstrate self-motivation and results-orientation
• Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities
• Willingness to take on new assignments
• Reliability; follow a logical, analytical approach to business conversations and chat dialogue
• High level of trust and integrity
• Exercise good judgment 
• Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision
• Ability to build strong professional relationships and adapt approach to different management styles
• Must be able to multi-task
• Knowledge of call center environment

What You Can Expect 

• ·Starting hourly rate of $15.00/hr. + $2.00/hr. for French Bilingual Differential
• ·Hours of Operation\: Monday thru Friday\: 8\:00am to 11pm & Saturday\: 8am – 8\:00 pm EST
• ·Health/Dental/Vision/Life Insurance
• ·Flexible Spending Account (FSA) and Health Savings Account (HSA)
• ·401(k) with company match
• ·Vacation/Sick Time and Paid Holidays
• ·Tuition Reimbursement
• ·Employee Assistance Program
• ·Employee Discount Program
• ·Training and Development Programs (Percepta College)
• ·Employee Rewards Program (Perci Perks)

About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a erse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know ersity is our strength. It enables us to view projects and ideas from different vantage points and allows every inidual to bring value to the table in their unique way.

#LI-remote

Title: Senior Technical Product Business Analyst (SCRUM Certified) - Dallas

• Location Dallas, Texas (Remote)
• Department Product Management
• Employment Type Full-Time
• Minimum Experience Experienced
• Compensation $120k - $125K Annual

Job Description:

Paperless Environments® has been revolutionizing document management and accounts payable workflow automation since 2005. Our innovative software solutions are used by over 2,000 customers across all 50 states and in 5 other countries. Our software enables customers to efficiently manage their accounts payable processing through workflow automation, document management and accounting system integration. We pride ourselves on delivering an exceptional customer experience and maintaining the highest level of customer satisfaction.

This is a fully remote position for a candidate located in the Dallas/Fort Worth area.

Position Overview

As a Senior Technical Product Business Analyst at Paperless Environments, you will play a pivotal role in our product team. This senior-level role works closely with Product Management and Development to define product requirements and ensure smooth Agile execution of our SaaS solutions. You will bridge the gap between business needs and technical implementation – translating stakeholder needs into clear requirements, grooming and prioritizing the product backlog, and collaborating with developers throughout the development lifecycle. The Senior Technical Product BA ensures that new features and enhancements are well-defined, delivered on time, and meet our high standards for quality and customer satisfaction. You will also be an Agile process champion, helping the team maintain efficiency and continuous improvement in a fast-paced environment

Key Responsibilities:

• User Story Definition
  • Translate business and user needs into detailed backlog items with clear acceptance criteria and use cases. 
  • Ensure that requirements are documented in a clear, concise manner, and are readily understood by the development team.
• Backlog Grooming & Agile Planning:
  • Proactively manage and groom the product backlog, keeping a well-prioritized list of user stories and epics ready for development. 
  • Work closely with the Product Manager to prioritize backlog items aligned with product roadmap and customer value and prepare user stories for sprint planning (including story point estimation and dependencies).

   
• Cross-Functional Collaboration:
  • Collaborate daily with Development, QA, Product Design, and User Assistance teams to ensure proposed solutions are technically feasible and align with business goals. 
  • Act as a liaison between non-technical stakeholders and the technical team, clarifying requirements and answering questions during sprints to prevent misunderstandings or delays.
• Agile Ceremony Participation:
  • Take an active role in Agile ceremonies – attend daily stand-ups, lead backlog refinement sessions, lead/participate in sprint planning, and lead/contribute to sprint reviews and retrospectives. 
  • Help drive smooth Agile execution by providing insight and feedback during these ceremonies and ensuring the team adheres to Scrum best practices.

   
• Testing & Quality Assurance:
  • Define and write acceptance criteria for all user stories to guide the testing process. 
  • Work with QA to develop test plans and ensure thorough coverage of requirements. 
  • Assist in user acceptance testing (UAT) and actively validate that delivered features meet the specified requirements and acceptance criteria. When necessary, help triage and verify fixes for defects or support issues during the sprint.

   
• Documentation:
  • Maintain comprehensive documentation of product requirements, process workflows, and release notes for new features.
  • Utilize Atlassian Confluence (and similar tools) to document functional and non-functional specifications, decisions, and knowledge transfer information for internal use. 
  • Ensure that all documentation is up-to-date and accessible to relevant stakeholders for knowledge sharing and training purposes.
• Product Expertise & Support:
  • Serve as a subject-matter expert on our products. 
  • Provide clear and timely communication to all members of the team about feature progress. 
  • Conduct knowledge transfers to train internal teams (Customer Support, Customer Success, Sales, etc.) on new product features and workflows to ensure organizational readiness for product launches.

   
• Integration & Deployment Support:
  • Coordinate with Development and external partners when integrating with third-party services or APIs. 
  • Assist in third-party integration efforts by gathering requirements for integrations and ensuring that solutions work as intended within our product ecosystem.
  • Support deployment activities by working with Development to ensure that acceptance criteria and infrastructure needs are met before release.

   
• Continuous Improvement:
  • Identify opportunities to improve business analysis processes and Agile workflows.
  • Mentor junior analysts or team members (if applicable) by sharing best practices in requirements management and contribute to the refinement of team templates and standards for user stories and documentation.

Additional Requirements

• Education: Bachelor’s degree in Computer Science, Information Systems, Business or a related field (or equivalent work experience). 

• Experience:

  • 5+ years of experience as a business analyst (or related role in product/business analysis) in a software development environment, preferably with SaaS products.
  • Demonstrated ability to understand complex software systems and workflows in a cloud-based product setting.

• Agile & Scrum Expertise:

  • Hands-on experience working in Agile/Scrum teams and deep familiarity with the software Scrum certification (e.g., Certified Scrum Master or similar) is required, as you will be expected to champion Scrum practices and possibly act as a Scrum Product Owner for projects.

   

• Tools Proficiency:

  • Proficiency with team collaboration and project management tools, especially Atlassian Confluence for documentation and knowledge sharing, and agile tracking tools like Azure DevOps for managing user stories and sprints. 
  • Ability to create process flow diagrams or wireframes using appropriate tools, such as LucidCharts, is a plus.

   

• Communication & Collaboration:

  • Excellent communication and interpersonal skills, with the ability to translate between business needs and technical realities effectively. 
  • Proven success working cross-functionally with Product, Engineering, QA, and other teams to build SaaS products, and the ability to build consensus and buy-in among stakeholders.

   

• Analytical Skills:

  • Strong analytical and problem-solving abilities with keen attention to detail.
  • Ability to leverage data and metrics to support assumptions and inform decision-making. 
  • Comfortable analyzing workflows or datasets to identify trends, root causes, or opportunities for improvement in the product.

   

• Adaptability:

  • Highly organized and self-motivated, capable of managing multiple priorities in a dynamic, fast-paced environment. 
  • Able to work independently and effectively in a remote setting, demonstrating reliability and proactive communication in a distributed team.

• Technical Acumen:

  • Solid understanding of web/software technologies and architecture (e.g., databases, APIs, cloud services) to engage in technical discussions and better translation of requirements for engineering.
  • Ability to quickly learn new systems and grasp complex technical concepts to inform business analysis.

Preferred Qualifications 

• Launching Technical Features:
  • Proven experience in launching technical products or features from concept to release, especially those involving new integrations or updating exciting integrations as the integrated ERP releases new features and functionality. 
  • Experience coordinating release activities and post-launch validation of such features is highly desirable.
• Domain Knowledge (Construction Accounting):
  • A background in construction accounting with focus on accounts payable systems – particularly experience with accounting software or construction ERP integrations – is strongly preferred. Knowledge of document management workflows, OCR technology, or invoice processing automation in a SaaS context will help you ramp up quickly in our domain.

This Senior Technical Product Business Analyst position is a fantastic opportunity for a skilled analyst to contribute to a growing SaaS company and help drive the next generation of paperless workflow solutions. If you are passionate about agile product development, enjoy working on cutting-edge cloud software, and have the skills to translate business needs into technical action, we encourage you to apply and join the Paperless Environments team! 

Team: Product Management 

Reports to: VP, Product Management 

Employee Status: Fulltime 

FLSA Classification: Exempt 

Travel: Little to none (<10%) 

Location: Remote 

What We Have to Offer:

• Competitive salary
• Benefits package that includes medical, dental, and vision
• Company matching retirement plan after one year of service
• 120 hours of PTO to start
• Budget for professional development
• Company paid life insurance

 More About Us:  

Our mission is to replace paper-based processes and workflows with intelligent, paperless solutions. Paperless Environments' customers represent over 200,000 users and range from small single-digit employee construction firms to publicly traded companies with thousands of employees.

Learn Even More at https://www.paperlessenvironments.com

  Our Core Values:

• We Are Team Players
• We Are Customer-Focused
• We Have a Passion for Greatness
• We Are Growth-Minded

Title: Operations Manager

On-Site

locations CT - Southington

time type Part time

Job Description:

We’re building a world of health around every inidual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

Management

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement

Customer Service

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

• High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours 25

Time Type Part time

Pay Range

The typical pay range for this role is:

$21.94 - $35.94

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Director of Go-To-Market Operations (RapidScale)

Location: Raleigh, NC - 301 Hillsborough St Suite 1300

Job Description:

Company

Cox Communications, Inc.

Job Family Group

Sales Operations Group

Job Profile

Director, Sales Operations

Management Level

Director

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $134,900.00 - $224,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. 

We are seeking a strategic and execution-oriented Director of Go-To-Market Operations to elevate our go-to-market performance and accelerate growth. Reporting to the Senior Director of GTM Operations, this role serves as the connective tissue between strategy and execution across Sales, Marketing, Finance, Product, Customer Success, and Delivery.

This leader will architect the systems, processes and insights that power our go-to-market strategy, ensuring our teams operate with precision and scale. The ideal candidate brings strong business judgment, analytical depth, and the ability to influence cross-functional teams in a complex, services-led environment.

Key Responsibilities

GTM Planning, and Performance

• Build and maintain the company’s GTM operating model, ensuring clarity in roles, processes, handoffs, and performance expectations across all customer-facing teams.
• Partner with Finance to support the annual and quarterly GTM planning cycles, aligning revenue targets, resource allocation and strategic priorities across the GTM organization.
• Establish a unified GTM performance framework with KPIs, dashboards and scorecards that provide visibility into funnel health, forecast accuracy, and team effectiveness.

GTM Operations Excellence

• Drive the ongoing development and expansion of the GTM management system to ensure consistent operating rhythm across all GTM teams.
• Partner closely with Sales Management to validate weekly forecasts and bookings data, ensuring accuracy, alignment, and timely reporting across the GTM organization.
• Build a cohesive GTM operations framework that standardizes processes, improves execution quality and strengthens alignment across the full customer lifecycle.
• Design, implement, and continuously improve end-to-end GTM processes across the customer lifecycle stages.
• Partner with cross-functional leaders to identify operational bottlenecks, design solutions, and implement improvements that enhance speed, quality and consistency.
• Develop and maintain GTM playbooks, process maps, and best practice guidelines that enable teams to execute with excellence and consistency.

Data & Reporting

• Oversee governance of GTM data, metrics and definitions to ensure accuracy, alignment and trust across all reporting and analytics.
• In partnership with Finance, build and maintain a unified reporting infrastructure that provides clear visibility into pipeline health, funnel performance, customer lifecycle metrics and revenue outcomes.
• Champion a data driven culture by promoting transparency, accessibility and the use of insights to guide decision making across the GTM organization.

Technology and Tools

• Oversee the GTM tech stack to ensure adoption, data integrity and ROI.
• Partner with IT and vendors to evaluate, implement and optimize new tools.

Cross-Functional Leadership and Execution

• Serve as a trusted advisor to executive and functional leaders, providing data-driven recommendations and operational guidance.
  Lead complex, cross-functional initiatives by bringing structure, governance, and execution discipline.
• Drive alignment on definitions, processes, and handoffs across the customer lifecycle.
• Oversee third-party vendors and partners supporting GTM operations.

People Leadership

• Lead, coach, and develop high-performing GTM Operations professionals.
• Set clear objectives, establish accountability, and foster a culture of continuous improvement, collaboration, and growth.

Qualifications

Minimum Requirements

• Bachelor’s degree in a related discipline and 10 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 8 years’ experience; a Ph.D. and 5 years’ experience in a related field; or 14 years’ experience in a related field
• 5+ years’ experience in a management or leadership role
• Advanced experience with Salesforce and GTM tools.
• Demonstrated ability to build strong partnerships across Sales, Marketing, Customer Success, Finance and other cross-functional teams.

Preferred Qualifications

• Experience supporting a services-led or complex B2B GTM model.
• Experience in cloud computing, MSP, or technology environments.
• Strong financial and analytical acumen, including budgeting and ROI analysis.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Title: Sr Customer Care Specialist (Manheim)

Location: Phoenix, AZ - 4615 E Elwood St Suite 400

Hybrid

Full-time

Job Description:

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Sr Customer Care Specialist

Management Level

Inidual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Candidate must live in Phoenix as this is a hybrid role twice a week in office building.

Key Responsibilities:

• Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible

• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data

• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy

• Manage high volume of tasks in a timely and efficient manner

• Identify client needs, research issue and provide solutions and/or alternatives

• Build sustainable relationships and engage clients by providing best-in-class service

• Meet and/or exceed established key performance criteria

• Provide excellent client service and advocacy

• Work across the organization as needed to resolve client requests

• Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions

• Dispatch available vehicles to clients across all regions on an inbound basis

• Effectively communicate to the client how to use any of our client facing tools

• Perform other duties as deemed necessary by management

Qualifications

• High School Diploma/GED and 5 years' experience in a related field.

• OR the right candidate can also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field.

• Auction and/or logistics/transportation knowledge a strong plus

• Excellent oral and written communications skills, particularly in a phone or email context

• Attention to detail and follow-through

• Demonstrated ability to adapt in a changing environment,

• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment

• Demonstrated experience being a customer-focused, service-oriented professional

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Title: Prescription Drug Plan Specialist

Location:

Remote-FL

Full time

Job Description:

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a ersified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Prescription Drug Plan Specialist

Job Specific Details:

• Attend weekly call listening with vendors to provide feedback.

• Attend 2x a week trends meeting with team to discuss what they are seeing and hearing in member interactions (on camera)

• Review member interactions (chats, emails, calls) and provide feedback, this is not quality reviews but more focusing on overall process and member experience rather than agent performance.

• Review sales agents and prospective member interactions, similar to above.

• Root cause analysis (RCA), CTMs (Complaint Tracking Module), member complaints and escalations as needed.

• Outreach to members, providers and pharmacies for escalations as needed.

• Identify outdated tools & internal resources for member facing teams.

• QA documents, lead lists, and deep es as needed.

• Meetings expectations are to participate in, more than just listening to updates.

• Learn every different department, billing, enrollment, sales, pharmacy, complaints, CS quality, Pre-enrollment calls, and marketing issues.

• The PDP Specialist will be part of PDP SWAT team. The ultimate goal of the SWAT team is to identify areas of opportunity within our member experience, particularly through our telecom centers. This role is the backbone of this as they are the ones reviewing the calls, providing the feedback, and sometimes helping to create the new call flows/tools.

Desired skills:

• Pharmacy: Understanding Medicare Part D, particularly PDP is a plus.

• Technical Proficiency: Sharepoint, Xcelys, & AWS. Able to manage large number of emails, filing, flagging, and managing follow-ups effectively, Excel (able to pivot, search, filter, and find trends).

• Analytical Skills: Ability to conduct root cause analyses, evaluate interaction trends, and identify actionable insights.

Working shift: 8-hour shift with a flexible start between 8 am and 9:30 am (Eastern)

Position Purpose:

• Review calls for member and prospective members.

• Score, identify opportunities, and place appropriate agent coachings and/or call back requests.

• Deliver quality performance feedback to call agents and management.

• Resolve complex executive leadership, Attorney General, and Department of Insurance complaints with members using critical thinking and investigative skills to.

• This may include coordination across multiple departments for research along with providing a written or verbal response to the member as well as performing root cause analysis on a variety of complaints that come from Medicare directly to identify trends and opportunities for process improvement.

• Participate in weekly internal team trends meeting which includes discussion around call opportunities and identification of short-term and long-term fixes.

• Actively participate in weekly calibration sessions with customer service leaders and vendor partners.

• Assist with special projects that help avoid complaints (including ones that go to Medicare directly) and access to care barriers.

• Performs other duties as assigned

• Complies with all policies and standards

Education/Experience:

License/Certification: Certified Pharmacy Technician (CPhT) Preferred

Pay Range: $23.23 - $39.61 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an inidual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to ersity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Title: Manager, of Customer Success

Mexico

Location: Mexico City - Hybrid

Job Description:

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

The Manager, of Customer Success Mexico is a critical leadership position within the Enterprise Sales Organization. In this role, you will be responsible for owning career development, recruiting efforts, account-level strategy, retention, and upsell targets for our Hybrid team based principally in Mexico City. You will collaborate with Directors of Strategic Accounts and Regional Vice Presidents, along with other departments, to ensure our CSMs effectively help our most valuable customers achieve business success through Motive’s suite of solutions. You will be measured on retention as well as adoption and expansion within the Mexico Market.

The ideal candidate is an excellent leader with deep experiential knowledge of how high-growth SaaS companies leverage Customer Success best practices to grow and retain their customers. This role emphasizes a focus on the client's business outcomes, going beyond just product adoption. Strategic CSMs build strong, trust-based relationships with senior stakeholders, including C-level executives, and act as trusted advisors.

What You'll Do:

• Lead a team of 5-9 Strategic Customer Success Managers to exceed their retention goals for a portfolio of high-value, high-complexity strategic accounts.
• Develop and constantly iterate playbooks that drive outcomes for Motive’s strategic clients.
• Leverage data and analytics to advocate for the client base, care for team performance, and accurately forecast the business, including net revenue retention and gross retention rate.
• Own advocating for strategic clients with internal stakeholders to drive value and ensure client outcomes are achieved, acting as the voice of the customer within the organization.
• Manage pipeline reviews, escalations, team meetings, and expectations around Executive Business Reviews and Account Planning, with a focus on delivering high-touch, white-glove service to large, key accounts.
• Define and execute tailored success plans to help strategic customers achieve their business objectives, including identifying and formalizing solutions to their biggest challenges.
• Identify and pursue upsell and cross-sell opportunities in collaboration with sales.
• Monitor customer health, proactively mitigate risks, and secure renewals.
• Collaborate with product development, sales, and marketing teams to communicate customer feedback and advocate for improvements that align with client needs.
• Cultivate and manage strong internal and external relationships to ensure our customers' needs are consistently driven forward.

What We're Looking For:

• 5+ years proven track record of successfully leading a high-performing Customer Success team in B2B SaaS, with a focus on strategic or enterprise clients.
  • B2B Enterprise SaaS platforms with a user-or seat-based licensing model preferred Demonstrated ability to lead a team of 5-9 CSMs with Strategic clients.
• Execution-focused leader with an emphasis on process excellence, utilizing technology specifically with AI.
• Ability to leverage data to inform decision-making and identify opportunities to service the existing account base better, translating data into actionable insights.
• Collaborative leader that fosters strong internal partnerships with key stakeholders to effectively advocate for clients.
• Strong understanding of growth and retention strategies in B2B environments.
• Excellent communication and presentation skills, with the ability to engage C-level executives and tailor messaging to erse audiences.
• Experience with change management, motivating and overcoming barriers to significant, transformational change.
• Proven ability to build and maintain strong relationships with customers, understanding their unique needs and driving successful outcomes.
• Demonstrated experience in managing complex internal and external relationships to achieve customer success objectives.

Creating a erse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Sr Technical Escalations Manager

Location: Sao Paulo, Brazil

Sr. Technical Escalation Manager

Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP

Job Description:

At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. We achieve this by building and operating the world’s leading data and AI infrastructure platform, enabling our customers to leverage deep data insights and enhance their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.

As a Technical Escalation Manager, you will be responsible for coordinating efforts to resolve critical customer issues, customer-impacting situations, and major incidents. You will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.

The impact you will have here:

• Manage support escalation in partnership with engineering, product management, Customer Success Engineering, Support, Customers, and Partners until resolution.
• Achieve customer satisfaction by ensuring incidents or escalations (and related cases)  are well and fully documented with the timely execution of action items.
• Create and execute a data-driven customer recovery plan for every escalation and incident that is addressed.
• Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes.
• Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management.
• Coordinate all necessary resources to fast-track and resolve new incidents and escalations from customers with a clear and detailed plan.

What are we looking for?

• A minimum of 5 years of experience in customer support, escalation, SRE, or incident management is required.
• Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences.
• Experience with a "Distributed big data Computing" environment,  SQL-based databases, as well as data warehousing and ETL technologies such as Informatica, DataStage, Oracle, Teradata, SQL Server, and MySQL.
• Linux/Unix administration skills, networking, and Hands-on Cloud experience with AWS, Azure, or GCP are required.
• Experience working cross-functionally with support, engineering, product management, and directly with customers; ability to deeply understand product and customer personas.
• BS or Master's, or PhD in Computer Science or Computer Engineering, or related Engineering field.

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a erse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Iniduals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Title: Customer Service Representative

Bilingual Spanish

Location: Humble, TX, United States

Job Description:

Description

Customer Service Representative 

Location: “United States” 

Employment Type: “Full-time” 

Supporting: “Healthcare”

About Us 

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service 
• Listen actively to understand the root of the issue and provide clear, effective solutions 
• Record detailed call information for auditing, reporting, and follow-up purposes 
• Maintain and update customer records to ensure accurate and current information 
• Identify opportunities to introduce customers to new or enhanced services that meet their needs 
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Qualifications

What'll Set You Up for Success

Required:

• High school diploma or GED 
• 6+ months of customer service or sales experience preferred 
• Work at home environment is in a private residence and matches the address listed on file
• Comfortable working with company-issued equipment such as a webcam if applicable.
• An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

For Internal Candidates:

• Must not be on any corrective action or performance plans 
• Must have held your current position for 6+ months 
• Must have relevant industry/program experience

Location Note: We're currently hiring for this position in “Tucson, Arizona”.

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

• Health, dental, and vision coverage with HSA options 
• Paid time off 
• Flexible pay options: daily or weekly pay 
• 401(k) retirement plan 
• Leadership development programs that really grow your career 
• Open access courses through Alorica Academy 
• Paid training and tuition reimbursement 
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more 
• Employee assistance program for personal and professional support 
• Additional voluntary benefits to meet your inidual needs

Our Values

Bold – We challenge conventions and take smart risks 

Relentless – We deliver results, no matter what it takes 

Connected – We work as One Alorica because we're stronger together 

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

Apply Today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

#AloricaJobs #CallCenter #CustomerServiceJobs

Title: Manager, Customer Support

Location: United States Remote

Job Description:

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

Who we are

We’re always on the search for amazing people. People who have a deep passion for technology and are masters at their craft. We build highly sophisticated distributed systems, and we don’t take our technology lightly. At Elastic, you’ll have the opportunity to work in a vibrant energetic company next to some of the most inquisitive and highly skilled technologists the industry has to offer. We’re looking for phenomenal team players, but we also promote independence and ownership. We’re hackers… The good kind. The kind that innovates and creates innovative products that eventually translates to a lot of happy, smiling faces.

Elastic’s Support team is unlike any other on Earth: while we are spread across 12 time zones and 15 countries, we operate as a unit, as a family. As a distributed company, we offer the unique opportunity to work closely with colleagues from a erse set of backgrounds and cultures, fostering a collaborative spirit that is at the heart of everything we do.

The service we deliver is not just about solving problems, it's about caring, empathy, and the human touch. We approach our work with ambition, directness, and comprehensiveness, but always with a focus on the inidual. We don’t do it alone, as we work closely with our core developers in a genuine and never-taken-for-granted way, making each team member feel valued and integral to our mission.

Our team is a dream for someone who seeks honest, hard work and rewards. It is a nightmare for anyone afraid to ask questions or be questioned — always forward, never backwards.

We are not trying to change the world; we already have. We’re just waiting for everyone else to catch up. We have our good days and our not-so-good days, and we face them together, as a family. We listen. We solve. We guide. We get it. And we’re excited to bring on a new team member to love, support, and be part of our resilient team.

What is the role

The Manager, Customer Support will lead a globally distributed team of dedicated Customer Support professionals (CSRs). These Customer Support representatives look after our customers' non-technical needs, including our monthly SaaS billing, account access, Marketplace integrations issues, and a large variety of other customer needs. The leader we are seeking will help drive strategic initiatives, provide detailed reports on the team's progress, and enable our CSRs to provide world-class support to our customers. This person will also guide our CSRs to learn and grow personally and professional, with an emphasis on learning, growth, and continuous improvement.

Please note this role requires a US citizen on US soil due to our growing US Federal offerings.

What you will be doing

• Leading a team of non-technical customer support representatives (providing guidance, career development assistance) who are responsible for resolving customer questions and issues related to billing, account access, Marketplace integrations, and more.
• Ensuring customer issues are resolved within our committed service level agreements.
• Working cross-functionally with various business units and partners, like finance, development, and account management, through both routine and escalated situations.
• Maintaining strong relationships with our customers for the delivery of support.
• Driving critical metrics to ensure world-class service delivery and continually setting the standard.
• Ensuring continuous improvement, in terms of efficiency of support processes and customer satisfaction, through innovation and a customer self-service mindset.

What you bring along

• 2+ years of proven leadership experience in a technical environment
• Knowledge in fields like SaaS and Cloud
• Exposure to billing or administrative systems and/or responsibilities
• Strong verbal and written communication skills
• Experience working with small and geographically-dispersed remote teams
• A customer-first focus.

Bonus points

• Experience with SaaS and/or distributed systems.
• High-level technical understanding of software products.
• You are a great teammate; with a positive and adaptable approach.
• Curiosity is key! You have already researched our products and company.
  Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. 

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.  

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.  Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$113,100—$178,900 USD

The typical starting salary range for this role in the select locations listed above is:

$135,900—$215,100 USD

Additional Information - We Take Care of Our People

As a distributed company, ersity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome iniduals with disabilities and strive to create an accessible and inclusive experience for all iniduals. To request an accommodation during the application or the recruiting process, please email candidate_[email protected]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for iniduals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

Title: Customer Service Associate Representative - MD Live - Remote

Location:

• Tennessee, United States of America
• Alabama, United States of America
• Arkansas, United States of America
• Indiana, United States of America
• Louisiana, United States of America
• Pennsylvania, United States of America
• Texas, United States of America

Remote

Job Description:

SUMMARY

MDLIVE is a telehealth company providing virtual care services for general health, primary care, behavioral health, and dermatology. We deliver extraordinary customer care by promptly and accurately responding to our patients concerns, reinforcing our benefits and services by connecting with our patients to establish long lasting relationships that will foster brand loyalty.  To further our mission and making sure that the day-to-day activities of the company support those initiatives, we expect employees to:  

• Deliver extraordinary customer service by responding to the patients’ questions or concerns in a timely manner via incoming call or incoming chat sessions.
• Develop and foster patient relationships on every interaction, building rapport from the start to the end of the call demonstrating that you value our patients.
• Document the necessary patient profile information and update the medical history with any relevant information as it pertains to the patient’s health.
• Ensure that all interactions foster patient satisfaction, effectiveness, proficiency, and quality

We seek dedicated, compassionate, and empathetic Customer Service Associate Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center agent (Health Service Specialist) represents the company; our people make all the difference in our success.

RESPONSIBILITIES

• Answer inbound calls/chats from patients, assisting with all customer service issues including registrations, consultations, prescription/pharmacy issues, billing concerns, collections, technical support, navigational assistance.

• An average of 40 – 50 calls/chats can be expected daily.

• Take calls back-to-back (or simultaneous chats) while toggling through several applications on multiple screens.

• Active listening and remaining customer-focused to meet tailored needs, providing positive outcomes for our patient's well-being.

• Available to attend 100% training (6 weeks) and the first 90 days of employment.

• Resolve customer complaints through independent problem-solving skills, resource utilization and one-call resolution.

• Understand and strive to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor.

• Work in a highly customer-focused metrics-driven environment, which supports quality of service and compliances through policies & procedures.

• Ability to work in a fast-paced virtual health environment

• Ensures compliance with all relevant laws, policies, and HIPAA regulations

• Other duties as assigned

QUALIFICATIONS

• High School diploma or equivalent
• 1 year customer service experience is required; call center experience is preferred.
• A dedicated workspace with no distractions is required.
• Intermediate proficiency in Microsoft Office Suite
• Strong organization skills, written, and verbal communication skills
• Empathetic and understanding while supporting patients varying needs
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve patient experience.
• Ability to think outside of the box and demonstrate problem-solving skills
• Must have a strong written and verbal communication skills
• Must be able to read, write, and communicate fluently in English
• Detailed oriented and ability to type at least 25 wpm
• Must be self-directed and able to work independently with minimum supervision

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our isions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Title: Customer Service Representative

- MD Live - Remote

Location: TN-Nashville

Customer Service Representative - MD Live - Remote

LocationTennessee, United States of America  CategoryCustomer Service & Claims  Posted Date:02/02/2026  Job Id26001093

 Save

Position Summary

The PCC (Provider Command Center) team member will report to a Call Center Team Lead, serving as the gatekeeper of the Patient Waiting Room, Exception Queue, Customer Service Escalations via email, and occasional Inbound Call Center support. The PCC team member is a subject matter expert with call center, clinical, provider, and policy and procedures.  They act as a support team to providers as well as outbound patient outreach to assist with any scheduling/rescheduling needs.

Responsibilities

• Schedule or reschedule appointments for phone or video consultations

• Assist with scheduling behavioral health appointments, outreach to providers for availability

• Assist with language specific consultations video or phone consultations for non-English speaking patients

• Send escalated alert notification of low provider coverage for state specific patient phone or video consultations to medical providers via text

• Monitor PCC exception queue and on-call waiting room to ensure all patients receive consultation within 60 minutes to meet MDLIVE SLAs

• Respond to customer service emails: general inquiries, contact request, appointment request, refund request, billing inquiries, etc. within 30 minutes or less

• Support Inbound Call Center occasionally, as needed

• Answer the dedicated provider line & assist providers

• Report any system impacts to CSAdmin, patient portal, or provider portal to production support and open Jira tickets

Qualifications

• High School Diploma or GED required

• Attention to detail

• Capability to respond and act in a fast-paced setting

• Ability to multi-task and handle changing priorities

• Strong verbal and written communication skills

• Resolution and recovery expertise

• Resilient with ongoing business updates, training, and job responsibilities

• Microsoft experience: Word and Excel

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our isions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Title: Office Operations Assistant

Location: Wauwatosa United States

Job Description:

Details

• Department: Heart and Vascular
• Schedule: 0.6 FTE | 24 hours a week | Part-time | Days | Between M-F | Days |
• Hospital: St. Joseph Professional Office Building & Wauwatosa Ambulatory Center
• Location: Milwaukee, WI and Wauwatosa, WI

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

>Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

Responsibilities

Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertification.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to assigned area.

Requirements

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

2 years medical office experience, Cardiology experience helpful, EPIC experience helpful, must work well with erse population. Must be able to take both positive and negative feedback.

Why Join Our Team

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Title: Operations Supervisor

remote type

On-Site

locations

CT - Southington

time type

Part time

posted on

Posted 4 Days Ago

time left to apply

End Date: April 2, 2026 (30+ days left to apply)

job requisition id

R0827024

We’re building a world of health around every inidual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and store crews

• Supervise the store’s crew through assigning, directing and following up of all

activities

• Effectively communicate information both to and from store management and crews

2. Customer Service

• Assist customers with their questions, problems and complaints

• Promote CVS customer service culture. (Greet, offer help, and thank)

• Handle all customer relations issues in accordance with company policy

and promote a positive shopping experience for all CVS customers

Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

• Maintain customer/patient confidentiality

3. Merchandise/Presentation

• Price merchandise

• Stock shelves

• Support the planning, execute the displays, sign and inventory of weekly,

promotional, and seasonal merchandise

• Support the planning, execute the display and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

25

Time Type

Part time

Pay Range

The typical pay range for this role is:

$18.94 - $27.94

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/02/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Operations Manager

remote type

On-Site

locations

IL - Chicago

time type

Part time

posted on

Posted 3 Days Ago

time left to apply

End Date: April 3, 2026 (30+ days left to apply)

job requisition id

R0827605

We’re building a world of health around every inidual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is:

$21.60 - $35.60

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/03/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Operations Manager

remote type

On-Site

locations

FL - Miami

time type

Part time

posted on

Posted 3 Days Ago

time left to apply

End Date: April 3, 2026 (30+ days left to apply)

job requisition id

R0826813

We’re building a world of health around every inidual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is:

$20.00 - $34.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on:04/03/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title:  Field Sales Representative

Location: Waltham United States

Job Description:

Part Time Field Sales Representative

Pay Rate - $27.60 hourly + mileage reimbursement + phone stipend + sales commission

Part-Time Schedule: 5 evenings/week - Hours: 4:05pm to 9:00pm

About the Role: As a Field Sales Representative, we're preparing you to succeed in more than just your current position. This role is perfect for someone who thrives on challenges, loves to connect with people, and is eager to earn extra income. This role will provide you with the foundational education and experience needed for all future sales career growth.

We are not saving lives. We are saving technology. But imagine your life without technology.

Here's what you can expect to do: Our Field Sales Representative are the heroes at the forefront of our commitment to Serve, Solve, Sell. We'll kick things off with paid training -setting you up for success to work independently in the field. You will be trained in all our products and be able to deliver interactive sales opportunities that will teach communication skills, negotiation tactics and problem solving. Coaching, mentoring and ongoing learning opportunities will keep you on track and tech-savvy. Once in the field, you'll consistently demonstrate our Serve, Solve, Sell model below:

• Serve:

• Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.

• Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.

• Solve:

• Utilize your expertise to address and resolve customers' tech issues, provide an understandable solution, regardless of their tech knowledge

• Ensure customers leave with a resolution that works and a product that addresses their future tech needs.

• Sell:

• Leverage Asurion's growing range of products to offer tailored solutions to customers.

• Listen actively to identify customer needs and position products uniquely to meet those needs.

• You'll use strong negotiation and communications skills - you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale

Here's what you'll bring to the team:

• Comfortable working in a sales environment with set targets
• A valid driver's license and satisfactory driving record with at least 1 year driving experience
• A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.
• Work a varied 5-day week schedule designed to meet customers on their timeline -this will include evenings, weekends and holidays
• A personal cellphone to keep in the know while on the job
• Must be comfortable working around household pets
• Efficient, adaptable, goal-oriented and persuasive communication skills
• Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
• Naturally outgoing inidual who thrives in human interaction
• Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.

We take care of you (benefits/perks):

• Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early!
• Uncapped commissions based on your sales performance paid bi-weekly
• Mileage reimbursement based on IRS guidelines paid weekly
• 35 dollar phone stipend paid monthly
• 3 weeks paid training where your success is our top priority

Get to know us:

Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Health and safety measures:

At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work.

#INDDES

Title: Inside Sales Representative - 2 - Remote 3259295 I-HOLOGIC-2 ISR Endometrial

Location:

• Parsippany, NJ – Eastern Time (ET)

• Atlanta, GA – Eastern Time (ET)

• Jacksonville, FL – Eastern Time (ET)

• Dallas, TX – Central Time (CT)

• Houston, TX – Central Time (CT)

• Phoenix, AZ – Mountain Time (MT, no DST)

Job Description:

Are you passionate about advancing women's health? If so, we have an exciting opportunity for you! IQVIA, in partnership with Hologic, is seeking high performing Inside Sales Representatives (ISRs) to support Novasure, a leading procedure for endometrial ablation.

As an ISR, you'll leverage your sales expertise to schedule virtual calls with physicians, educate them on Novasure, identify key referral networks, and demonstrate how Hologic's innovative procedure can enhance comprehensive healthcare solutions. This role is entirely virtual, utilizing approved tools and resources for effective product promotion.

Join us in making a difference in women's health!

Responsibilities:

• Successfully completes all assigned training for the Virtual Sales Representative role as well as dedicates the necessary time to both retain and build on the foundational product and clinical training
• Conduct all sales activities according to Travel & Entertainment (T&E) guidelines
• Compliance with promotional program and lunch and learns for HCPs.
• Provide timely updates to Project Manager on ongoing business activities, competitive conditions, industry trends, etc.
• Maintain and update current and prospective target referral profiles
• Classify customer clinical needs, goals, and constraints related to patient care.
• Determine where therapies can assist in providing a comprehensive healthcare solution.
• Identify key referral networks for the assigned therapy
• Scheduling virtual calls to meet with physicians

Requirements:

• 4 yr. degree from an accredited university required

• Minimum of 1 year of inside sales experience required

• Preferred Experience:

• Medical device experience

• Experience selling to Primary Care Physicians and/or OB GYNs

• Ability to:

• Successfully complete client training and meet training expectations

• Work a schedule that accommodates potentially different time zones

• Able to build and maintain strong customer relationships

• Must be energetic, enthusiastic, determined and goal-oriented

• Excels in a fast-paced, competitive environment

• Strong verbal, interpersonal and listening skills

• Ability to adapt quickly to change and work effectively on various assignments

• Disciplined self-starter with the ability to work from home and flexibility for field work as required

• Proficient technical aptitude with computer technology and devices (e.g. Microsoft Office, CRM experience, iPad, apps, etc.)

• Location: Virtual Sales Representatives will be assigned a call list and will be located within the US. The Virtual Sales Representative may live outside of the designated sales territory but will be required to work the territory time zone.

Skills and Abilities:

• Results-oriented with a track record of success and an ability to drive results in a matrix environment
• Self-motivated, disciplined self-starter with an ability to work independently
• Expertise in identifying opportunities and growing referrals in assigned territory
• Ability to adapt quickly to change and work effectively on various assignments
• Good organizational and planning skills, strong attention to detail and accuracy
• Strong communication skills including verbal, written, presentation, interpersonal and active listening skills
• Clear, articulate, and grammatically sound speech
• Excellent rapport building skills
• Strong learning agility with an ability to learn, understand and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $65,000 to $72,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Title: New Business Service Representative 93293

Location: Dallas United States

Job Description:

Location Designation: Hybrid - 4 days per week

Business Unit Overview

Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our erse team, you will have the opportunity to shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.

Role Overview:

Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Service Representative, you will support the agents practice by managing insurance policy applications as they move through the new business process. Representatives use their solid knowledge of our systems and processes to assist agents with their questions and process service requests with ease. Whether our agents are looking to expedite applications, make a change to an insurance policy, or help their client with a service request, you will be equipped to help them do so.

What You'll Do:

• Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication

• Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters

• Assist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process

• Answer incoming calls, greeting customers and potential agent candidates may be required

• Assist with in-person responsibilities to provide the support required of the Agents and Agency Managers within the General Office.

What You'll Bring:

Required Skills

• The ideal candidate should have 2 or more  years of customer service and administrative experience

• Strong computer skills with proficiency in the Microsoft Office Suite

• Demonstrated ability to multitask effectively

• Strong written and verbal communication skills required

Preferred Skills

• Associates, or Bachelor's degree preferred, or equivalent years of related experience

Training & Development

Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Shift Information

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM - 5:00 PM during the work week.

Salary

Competitive full-time base salary, overtime eligibility plus target bonus

Benefits

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program

Career Opportunities

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.

#LI-JR1

Pay Transparency

Salary Range: $43,000-$47,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to inidual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our erse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where iniduals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID: 93293

Title: Short Term Disability Claims Manager

Location: United States

Job Description:

Location Designation: Fully Remote

Role Overview:

As a Short Term Disability (STD) Claims Manager, you will develop the knowledge and skills needed to conduct thorough investigations, make determinations regarding short-term disability eligibility for our customers, provide ongoing claim administration, and communicate decisions and status updates. This is a fast-paced job where attention to detail counts. The Claim Manager's decisions have a direct impact on customers' health, well-being and sense of security. The ability to make and effectively communicate decisions within tight timeframes, while integrating knowledge of medical conditions, customer contracts, Group Benefit Solutions and corporate compliance are critical for success.

What You'll Do:

• Make claim / customer eligibility determinations and manage on-going claims for an assigned caseload of short-term disability claims, through capturing medical information, applying appropriate contractual provisions, following legal guidelines, and leveraging expert resources.
• Communicate with claimants, employers, and various medical professionals to gather information regarding the application for, payment of, and ongoing management of short-term disability benefits.
• Support and promote all integration initiatives (including Family Medical Leave, Life Assistance Programs, Integrated Personal Health Team, Your Health First, Healthcare Connect, etc.).
• Ability to handle potentially high levels of call volume from customers and clients.
• Respond to various written and telephone inquiries, including eligibility, approval/denial determinations, status and continuation or closure of benefits.
• Work directly with clients and Vocational Rehabilitation Counselors to facilitate return to work either on a full-time or modified duty basis.
• Network with both customers and physicians to medically manage claims from initial medical requests to reviewing and evaluating ongoing medical information.
• Pay all covered claims accurately and timely.
• Execute on all customer performance guarantees.
• Adhere to standard timeframes for processing mail, tasks and outliers.
• Understand Group Benefit Solutions and Corporate Compliance, Polices and Procedures and best practices.
• Stay abreast of ongoing trainings associated with role and business unit objectives.
• Respond to all telephonic and email inquiries within customer service protocols in a clear, concise and timely manner.

What You'll Bring:

• 2 year minimum of professional experience.
• Strong critical, analytical and investigative skills; ability to gather information, analyze facts, and draw conclusions.
• Must have the ability to work with a sense of urgency and be a self-starter with a customer focus mindset.
• Ability to build and maintain effective relationships.
• Effective interpersonal, written and verbal communication skills.
• Excellent planning, time management and organizational skills.
• Ability to manage multiple and changing priorities.
• Strong negotiation skills.
• Must have the ability to work with a sense of urgency and be a self-starter with a customer focus mindset.
• Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously.
• Proficiency with MS Office applications is required (Word, Outlook).
• Proven track record of successfully driving results in a complex matrix environment is a (+).
• Additional experience administering FMLA and/or State Leaves is a (+).
• Knowledge of legal liability, insurance coverage and medical terminology is a (+).
• HS Diploma or GED required. Bachelor's degree strongly preferred.

Technology Requirements:

Functioning broadband (cable/DSL) should meet the following minimum requirements 50mb download/20mb upload speed.

Ability to hardwire into internet connection required.

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

#LI-ML1

#LI-REMOTE

#LI-HYBRID

Pay Transparency

Salary Range: $42,500 - $65,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to inidual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our erse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where iniduals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID: 93274

Title: Analyst - AI Agent Operations

Location: Florida, United States

Job Description:

What are we building? 

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. 

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space—now powered by intelligent automation and AI-driven experiences. 

What’s the position? 

As an Analyst - AI Agent Operations, you will play a critical role in designing, analyzing, optimizing, and governing AI-powered agents that support customer experience, risk operations, fraud prevention, and internal workflows. This role sits at the intersection of business, data, and artificial intelligence—bridging operational needs with intelligent agent capabilities. 

You will work closely with product, engineering, data science, risk, and customer operations teams to ensure AI agents are effective, compliant, scalable, and continuously improving. 

Responsibilities: 

• Collaborate with business stakeholders to identify opportunities where AI agents can improve efficiency, accuracy, and customer experience. 

• Gather, analyze, and document functional and non-functional requirements for AI agent use cases. 

• Translate business workflows and policies into AI agent logic, decision trees, prompts, and automation rules. 

• Analyze AI agent performance using qualitative feedback and quantitative metrics (e.g., accuracy, resolution rates, escalation rates, latency). 

• Monitor AI agent behavior to identify gaps, bias, errors, or unintended outcomes and recommend corrective actions. 

• Partner with engineering and data science teams to support AI agent development, testing, deployment, and iteration. 

• Define success metrics, KPIs, and reporting dashboards for AI agent effectiveness and business impact. 

• Ensure AI agents comply with regulatory, risk, and responsible gaming requirements. 

• Support UAT, validation, and post-launch monitoring of AI agent releases. 

• Document AI agent workflows, decision logic, escalation paths, and operational guidelines. 

• Work closely with Customer Operations, Fraud, Risk, and Compliance teams to align AI behavior with real-world processes. 

• Facilitate feedback loops between end users and technical teams to drive continuous improvement. 

• Stay current on emerging AI, automation, and agent-based technologies and recommend enhancements. 

• Proactively identify optimization opportunities to expand AI agent capabilities across the organization. 

• Job requirements

What are we looking for?

• Bachelor’s degree in Business, Information Systems, Data Analytics, Computer Science, or a related field. 

• Master’s degree in Data Science, AI, or a related discipline is a plus. 

• Experience in the Online Gaming Industry is a strong advantage. 

• 3–5+ years of experience in business analysis, data analysis, automation, or AI-related roles. 

• Demonstrated experience working with AI tools, intelligent automation, chatbots, or agent-based systems. 

• Strong understanding of business processes and how AI can augment or automate decision-making. 

• Ability to interpret data, model workflows, and translate insights into actionable recommendations. 

• Excellent written and verbal communication skills, with the ability to explain AI concepts to non-technical audiences. 

• Proven ability to manage multiple initiatives and adapt in a fast-paced environment. 

• Strong analytical, problem-solving, and critical-thinking skills.

Certifications: 

• AI, Data, or Analytics certifications (e.g., AI fundamentals, data analytics, automation platforms) are preferred but not required.

Preferred Skills: 

• Experience with AI agents, LLM-based tools, chatbots, or decision automation platforms. 

• Familiarity with Agile or Scrum methodologies. 

• Experience working with data visualization or reporting tools (e.g., dashboards, KPIs). 

• Understanding of risk, fraud, or customer support workflows. 

• Knowledge of regulatory or compliance considerations related to AI and automation. 

• Comfort working with technical teams on prompt design, logic flows, and model evaluation.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include: 

• Competitive pay and benefits

• Flexible vacation allowance

• A hybrid home / office working model

• Startup culture backed by a secure, global bran

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a erse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Technical Documentation Specialist

Location:  Farmington, Utah (Remote)

Department: Marketing

Job Description:

Why LoanPro: 

“We want to change how the future of finance works. We’re working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance.” -Rhett Roberts, CEO

At LoanPro, we're more than just a fintech company—we’re transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing—it's leading the industry transformation. 

How we do what we do:

“Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That’s what I’m most proud of 

here at LoanPro- the team that builds LoanPro. We do what we do because of our people.” -Rhett Roberts, CEO

At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.

What you’ll own:

As a Technical Documentation Specialist at LoanPro, you will play a key role in shaping how our product is understood and communicated, contribute to critical resources such as our knowledge base and developer documentation, and collaborate across teams to ensure all content is clear, precise, and effectively meets the needs of our users and stakeholders. You will develop a deep understanding of our target audience and the unique benefits our product offers. Reporting to the Technical Product Marketing Manager, this role is an exciting opportunity for a strategic thinker with a passion for writing and tech to make a significant impact at a rapidly growing company.  Responsible for exemplifying excellent customer service and the company’s core values, culture, policy and procedures at all times.

Essential Job Functions:

• Write, organize, and maintain our knowledge base and developer documentation articles that explain how to use our product. Ensure that all content, whether internal or external, is clear, technically accurate, and appropriately tailored to meet the needs of different audience segments.

• Develop a deep understanding of our product’s functions, features, and integration capabilities. 

• Work closely with product teams, sales, and customer support to gather the necessary information and insights required to develop accurate and effective content.

• An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy.

• Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Job Qualifications / Skill Requirements:

• Bachelor's degree or equivalent practical experience
• Exceptional writing and communication skills
• Strong editing and proofreading skills
• Comfortability with reading and understanding basic code snippets
• Experience using or general familiarity with APIs, databases, or programming languages
• Effective collaborator who thrives in a fast-paced environment

Benefits of the Role: 

• 80% Medical/Dental
• PTO and Holiday Schedule
• HSA and 401K Match
• Wellness Rewards and EAP

At LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro.

Title: Remote Bilingual Client Retention Supervisor

Location: US Work From Home Remote

Job Description:

Job ID: 27770241

Work From Home: Yes

Work Remote: Yes

Location: US Work From HomeRemote

Full-time 100% Remote Bilingual Client Retention Supervisor Position with amazing benefits!

Full-time 100% Remote Settlement Supervisor duties are as follows according to company guidelines and policies.

Responsibilities:

• Develop and administer negotiation training across all platforms.

• Will review department analytics and Key Point Indicators daily.

• Responsible for collecting, reviewing, and analyzing company information to assist company with making sound business decisions.

• Identify new methods for improving settlement, negotiations, and department KPI’s.

• Participates and contributes actively at each opportunity and meets all company standards including professionalism and attendance.

• Maintains and exhibits all company core values.

• Interfaces with management, other departments, and third parties to ensure objectives for high standards of efficiency and quality are met in the marketplace.

• Always exudes confidence and enthusiasm.

• Analytical ability, judgment, numerical comfort and decisiveness and the ability to manage multiple tasks simultaneously are required.

• Adheres to performance expectations as defined by management and to consistently self- manage, self-motivate and strive for improvement.

• Perform other duties as assigned.

Daily duties and assignments:

• Agent Coaching and Call Monitoring.

• Enforcing departmental processes and procedures.

• Review and Auditing Settlements.

• Delegate tasking and settlement opportunities amongst staff.

• Weekly accountability breakout with team.

• Assisting agents in real time with settlement approvals.

• Working with other departments or clients regarding settlement questions or concerns.

Education and Experience:

• High School Diploma, BA preferred or equivalent experience and/or related training. Minimum of 2 years’ experience in Call Center, Customer Service, or equivalent experience and/or related training

• Call Center: 2 years (Required)

• Supervisor: 2 years (Required)

• Experience working with a collection agency, debt settlement company, or law firm a plus

Qualifications:

Language Ability:

Math Ability:

Reasoning Ability:

Computer Skills: Computer skills needed to successfully accomplish the essential duties of this job are as follows: Intermediate skills in Microsoft Word and Excel. Specialty Software Skills:

Benefits:

• $45k yearly with aggressive bonus, paid weekly

• Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)

• 4O1k/Retirement Benefit Options (See Summary Plan Description)

• Paid vacation in accordance with the Company PTO Policy.

• 100% company covered life Insurance

• 100% company covered Short/Long-Term Disability

• Flexible spending accounts

• Employee Assistance Program (EAP)

Work Environment:

Physical Demands:

An Equal Opportunity Employer

Pay Range

$45,000.00   Weekly to $45,000.00   Weekly

Title: Associate Customer Success Manager

Location: Remote (United States)

Department: Customer Success

Job Description:

Position overview

Fast-growing measurement company looking for an Associate Customer Success Manager at the beginning of their career journey, who’s looking to grow into a leader within the digital media ecosystem.

Who we are

Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation. 

Since 2020, we’ve become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and drive stronger business outcomes. Adweek has called Adelaide’s AU “the attention economy’s most widely recognized metric,” and AdExchanger named it “Best Measurement/Analytics Capability.”

Our business continues to scale rapidly,  outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75. 

The past year brought meaningful expansion. We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU. We broadened our programmatic footprint with custom bidding in Google DV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers. Leading brands like Dell, Diageo, and Jaguar Land Rover—along with premium publishers such as Hearst, Spotify, and The New York Times—continue to demonstrate AU’s value across the media lifecycle. 

Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.

We have a NYC office and a London WeWork, but operate as a remote-friendly company with flexible work options. 

How we work

We’re a team of action-oriented doers—management rolls up their sleeves and contributes every day. Our culture is rooted in curiosity and rigor: opinions are held lightly, debated openly, and strengthened through testing. Everyone is encouraged to play a role in shaping planning and strategy.

We’re built on belonging and growth—94% of employees report a strong sense of belonging, and 81% say they’re happy at work.

osition overview

This position reports to the VP of Customer Success; it is a great role for someone excited about learning how to bridge the gap between our clients on the one hand and the Product, Sales, and Engineering teams on the other, keeping everyone up to speed on new developments, client requests, and technical challenges.

You'll be joining a company making a positive impact on the digital media market using evidence-based metrics to increase the transparency of media quality.

This is a fully remote position within the United States, with opportunities to connect with colleagues at our New York office.

Compensation:

This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 15% of total On-Target Earnings (OTE).

Base Range: $51,000 – $59,500

OTE Range: $60,000-$70,000

Performance-based incentives have the potential to exceed the stated OTE.

An important part of our culture is continuing education and the open sharing of ideas. We offer: 

• A large network of investors and advisors for you to access that will help your team succeed
• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge-sharing sessions
• Education budget to accelerate your team’s development

Specifically, in this role, you will learn:

• How to draw insights from data (including custom investigations tied to client goals)
• How to manage campaign setup with the integrations team
• How to provide support for AdOps implementation
• How Adelaide’s data and measurement work, and how to communicate its value

Core responsibilities

• Interface with clients to provide support prior to, during, and after campaigns
• Ensure clients understand and use the data provided
• Explain Adelaide’s value and encourage optimizations based on insights from data
• Manage reporting and work with the Analyst team to draw insights from data, which may include custom investigations tailored to client-specific goals
• Serve as product expert and understand Adelaide data and measurement
• Manage campaign set up with integrations team based on client needs
• Provide support for AdOps implementation

What you'll bring

• 1+ years of experience in an Advertising Technology or Digital Media company
• Excellent communication skills, both written and verbal
• Data visualization/interpretation experience
• Proficiency in Excel and Google office

Benefits 

Health & Wellness

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Employee Wellness & Development Stipend
• Holiday break
• Volunteer time off

Financial & Compensation

• Competitive salary
• Performance-based quarterly bonus
• Stock options
• 401(k) retirement plan

Workplace & Equipment

• Remote-first environment
• New York office
• Access to WeWork spaces available

Equal Employment Opportunity (EEO) Statement

Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a erse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.

The pay range for this role is:

60,000 - 70,000 USD per year (OTE)

51,000 - 59,500 USD per year (Base)

Title: Bilingual Customer Service Broker (Home & Auto Insurance)

Location: Ottawa, ON Canada

Department: Broker Service

• Employees can work remotely
• Full-time

Job Description:

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

The Bilingual Customer Service Representative is responsible for providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies.

The core parts of your role will be to: 

• Direct or respond to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolve product and service problems. This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
• Attract potential members. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Process rewrites and remarket following established new-business guidelines.
• File and document records of insurance transactions and maintain and update current rate manuals for all markets, as received, including new coverage announcements.
• Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.

Qualifications

Let’s Talk About You: 

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• The ability to communicate in French is required.
• A RIBO license is required. 
• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Salary Range:

This position offers a competitive salary within a range of $55,011.00 to $75,583.00, along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Recruitment Process:

Please note that we do not currently use artificial intelligence (AI) in our recruitment process and this position is being posted to fill an existing vacancy.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. 

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a erse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified iniduals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

#LI-Remote, #LI-Hybrid

Title: Customer Service Broker - Home & Auto Insurance

Location: 1400 St. Laurent Blvd, Ottawa, ON K1K 4H4, Canada

Department: Orbit Shared Services

• temprop="employmentType">Full-time
• Department: Orbit Shared Services

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What You’ll Do:

Reporting to the Assistant Manager, Service, you’ll be responsible for assisting clients by providing product and service information, resolving client complaints, and assessing risks for automobile and property policies.

The core parts of your role will be to: 

• Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolves product and service problems. This includes clarifying client complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
• Attracts potential clients. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Prepares and drafts responses to routine correspondence.
• Processes rewrites and remarkets following established new-business guidelines.
• Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
• Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.
• Provides quality service while adhering to customer service standards, keeping information confidential to protect operations.
• Performs other duties within competence, as assigned.

Qualifications

Let’s Talk About You: 

This is the unique blend of skills and experience we would love to see in an ideal candidate:

•  A RIBO licence.
• A minimum of one year’s experience in personal lines automobile and property insurance.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications.
• Bilingualism is an asset

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Salary Range:

This position offers a competitive salary within a range of $52,454.00 to $72,100.00, along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Title: Remote Outbound Call Center Agent

Location: Texas, United States

Job Description:

Overview

Salary Range

$15.00 - $16.00 Hourly

Level

Entry

Job Shift

Any

Education Level

Not Specified

Description

MDS Communications is looking to hire Call Center Representatives!

Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.

For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.

As an MDS Communication Specialist you will:

• Receive in-depth training.
• Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
• Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls. 
• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Successful applicants will bring:

• 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
• Dedicated wired internet connection
• A quiet place to work at home free from normal household interruptions
• Basic computer skills.
• A commitment and enthusiasm to the charitable and non-profit causes we represent.
• A willingness to learn.
• Persistence

Benefits of joining MDS:

• $15-$16 per hour for 40 hours shifts (depending on schedule).
• Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week).  Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
• Paid break time.
• Health insurance eligibility after just 2 months.  MDS pays 75% of base employee premiums.
• Paid time off.
• The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.

MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.

Title: 7CARD: CX Analyst

Location:

Romania (Bucharest - Hybrid)

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

7card (by Wellhub*) is a leading player in Romania’s wellbeing market, trusted by over 1,000 corporate clients and supported by more than 600 wellbeing partners across 55+ cities.

*In 2022, 7card was acquired by Wellhub, a global leader in corporate wellness headquartered in NYC and with team members in 11 countries. The acquisition expanded our reach and aligned us with a shared mission: to make every company a wellness company. 

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are looking for a customer-obsessed CX Analyst to join our Business Transformation team in Bucharest. As a G1 Analyst, you will be on the front line of our user experience, ensuring that every interaction is handled with care, speed, and high quality. This is an entry-level position perfect for someone with some CX background who is looking to grow within a fast-paced, global environment

YOUR IMPACT

• User Support: Manage and resolve user requests through e-mail and chat, providing clear and effective solutions.
• Customer Experience: Act as the voice of the company, ensuring a positive and seamless journey for our users.
• Operational Excellence: Meet daily performance goals (SLA) while maintaining high satisfaction scores (CSAT).
• Problem Solving: Identify recurring issues and report them to the leadership team to help improve our processes and tools
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Based in Bucharest (ability to work from the office as required).
• Previous experience in Customer Experience (CX), customer support, or similar service-oriented roles.
• Fluent English (speaking and writing) is mandatory to interact with our global team and users.
• Strong written communication skills with the ability to convey information clearly and empathetically.
• Comfort with digital tools, chat platforms, and CRM systems.
• Resilience and ability to handle high-volume requests.
• Strong attention to detail.
• A "can-do" attitude and a passion for helping people.

We recognize that iniduals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, Please note that prior experience in Customer Service and fluency in English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

7CARD: We give you access to the greatest network of sports & relaxation centers in Romania.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. (You can change this sentence depending on the role. If it’s hybrid: This is a hybrid role based out of our Bucharest office. If it’s remote: This specific role is a Remote – Romania position, meaning you can work from anywhere within the country.) We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).

PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a erse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here. 

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.

#LI-HYBRID 

#LI-LO1

Title: CashNetUSA Application Support Representative (Remote)

Location: Chicago, IL

Job Description:

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL, or South Jordan, UT #BI-Remote #LI-Remote

About the role:

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As an Application Support Representative, you will participate in an in-depth 3-week training program to specialize in a specific brand. Following the completion of training, your role will involve managing a high volume of inbound calls. You will interact with prospective customers to guide them through the loan application process, with the primary goal of converting these prospects into successful sales.

Responsibilities:

• Manage incoming customer calls, providing expert guidance through the loan application process.
• Proactively follow up with customers to encourage the completion of loan applications as necessary.
• Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.
• Maintain meticulous and up-to-date customer account records with accurate information.
• Deliver exceptional customer service through clear, professional, and effective verbal and written communication.

Requirements:

• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
• Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Compensation:

The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Benefits & Perks:

• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

Title: Strategic Customer Success Manager

Location: San Francisco, California, United States

Job Description:

About Checkr

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

We are seeking a Strategic Customer Success Manager to own and grow relationships with Truework’s most important customers. In this role, you will drive measurable business outcomes by aligning Truework’s solutions to customer objectives, leading adoption and value realization, and serving as a trusted advisor to executive stakeholders. You will manage a portfolio of strategic accounts, ensuring high retention, renewals, and expansion through data-driven engagement and proactive account leadership. The ideal candidate is articulate, credible, and metrics-driven, with a proven track record of building executive relationships within large organizations and driving long-term customer success.

• Own customer success for 10–15 strategic accounts ($100K–$1M ACV), driving adoption, value realization, renewals, and long-term account growth across the full customer lifecycle.
• Act as a trusted advisor and industry SME, building executive-level relationships by demonstrating deep domain expertise, articulating product value, and aligning solutions to customer business objectives.
• Lead onboarding, enablement, and ongoing training programs to ensure rapid time-to-value, sustained engagement, and expanding use cases across customer organizations.
• Deliver data-driven business reviews and success planning, leveraging analytics to measure ROI, track milestones, assess risk, and guide strategic decisions for both customers and internal stakeholders.
• Proactively manage customer health and critical issues, diagnosing root causes, coordinating cross-functional resolution, and coaching customers toward effective solutions that maximize product impact.
• Drive retention, renewals, and expansion by partnering closely with Account Executives on strategic account plans, identifying growth opportunities, mitigating risk, and exceeding net retention targets.
• Serve as the voice of the customer internally, sharing insights with Product, Sales, Marketing, and Operations to influence roadmap priorities, improve user experience, and accelerate adoption and usage velocity.
• Cultivate customer advocacy and operational excellence, fostering referenceable relationships, contributing to case studies and speaking opportunities, and developing scalable processes and best practices to continuously improve customer outcomes.

What you bring:

• 4+ years customer success experience, preferably for a SaaS or financial services product
• Proven ability to maintain highly valuable and outcome-based relationships with a erse customer account base
• Outstanding multi-task task management skills across a varied set of responsibilities
• Passion for working with customers and a desire to deeply understand the Truework Income products, use cases, and technical elements
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Ability to build credibility and trust by understanding and addressing customer requirements
• Willing to travel quarterly based on customer and business need

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

Pay Transparency Disclosure

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (San Francisco, CA)

$128,000 - $151,000 USD

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, Nashville, TN, and Santiago, Chile. Iniduals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr

Title: Forward-Deployed Data Scientist

Location: Mexico City

Job Description:

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share erse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Forward-Deployed Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will:

• Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration
• Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components
• Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms
• Contribute to shaping BrazeAI's product strategy and roadmap through customer-facing insights and technical expertise
• Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success

WHO YOU ARE

• Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred
• Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred
• Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment
• Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions
• Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL and pipeline optimization, or reinforcement learning algorithms
• Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value
• Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions
• Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow
• Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching 
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

Title: Technical Trainer

Location: Boston, Massachusetts

Job Description:

Who Are We?

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

At Postman, we aim to put the customer at the center of everything we do. With over 45 million users, the Customer Education team is at the forefront of supporting our customers on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers’ journey.

Postman is seeking a Technical Trainer to bring energy, passion and skill to lead customer workshops and training for our enterprise customers both on-site and virtually. Our ideal candidate is someone who has extensive experience using Postman and has trained large organizations in the past. You will be responsible for leading ILT modules that support different user roles, industries and skill levels. The role will also manage ongoing design and delivery enhancements, always keeping the customer at the center.

What You’ll Do

• Design and deliver trainings that help customers understand how to use Postman effectively
• Develop training materials, such as demos and in-product exercises that help customers and internal teams understand how to use Postman at all levels.
• Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs
• Help develop internal tooling to support interactive training sessions
• Keep up-to-date with product updates and new features to ensure training programs reflect the most current information.

About You

• 6 years minimum experience in enterprise training
• 3 years minimum experience with APIs and/or software development (NodeJS experience is preferred)
• Extensive experience using Postman is a plus
• Ability to travel up to 50% of the time
• Consistent track record of successfully handling stakeholder relationships
• Highly organized, with proven ability to work autonomously and run multiple projects at one time
• Plus: speaks at least one other language than English (Spanish is preferred)

The reasonably estimated base salary for this role ranges from $120,000-160,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Austin, Tokyo, Bangalore, Hyderabad, London, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Title: Enterprise Customer Success Manager

Location: San Francisco, California, United States

Job Description:

About Checkr

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

We are seeking a dynamic Enterprise Customer Success Manager to join the Truework team. Truework CSMs drive meaningful impact with our customers through delivering a high-touch customer experience, performing key account management duties that drive high retention rates, customer satisfaction, full product adoption, and new growth opportunities. The primary goal of a Truework CSM is to ensure that Truework meets and exceeds the needs of our customers, helping them achieve their organizational goals through the use of our solution. This position is designed for an experienced Customer Success Manager who has a keen attention to detail, has a proven success in developing high-value, lasting relationships with Enterprise accounts, is articulate, credible, and metrics driven. 

• Own Customer Success responsibilities for 30-40 Enterprise accounts (ACV ranging $50k-$500k)
• Perform initial onboarding and ongoing training of customer accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifecycle
• Facilitate customer contract renewal 
• Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
• Serve as the income & employment subject matter expert (SME) providing guidance and addressing challenges on the implementation of Truework and ongoing use of our service in their processes
• Perform periodic customer success reviews that unpack account performance, track milestone progress, and expand the use of Truework throughout the account
• Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Truework
• Review customer usage patterns to gather insights, provide guidance and highlight risk
• Serve as the primary interface to manage and resolve any critical issues with the help of the Technical Support and Operations team
• Team player that provides expert customer insights to Sales for additional product and service growth opportunities, and to Product Management and Marketing on what innovation and continuous improvement is needed in the user experience, product capabilities/features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal and referral rates.
• Exceed all performance targets, including increasing net retention and growth of customer volume
• Partner and strategize with Account Executives to identify/execute expansion opportunities

What you bring:

• 3+ years customer success experience, preferably for a SaaS or financial services product
• Proven ability to maintain highly valuable and outcome-based relationships with a erse customer account base
• Outstanding multi-task task management skills across a varied set of responsibilities
• Passion for working with customers and a desire to deeply understand the Truework Income products, use cases, and technical elements
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Ability to build credibility and trust by understanding and addressing customer requirements
• Willing to travel quarterly based on customer and business need

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

Pay Transparency Disclosure

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (San Francisco, CA)

$128,000 - $151,000 USD

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, Nashville, TN, and Santiago, Chile. Iniduals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr

Title: Customer Support Representative (PST)

Location: Remote, USA

Job Description:

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

As a Customer Support Representative, you will provide a high level of customer service to Parsley Health Members by corresponding to inquiries both via email, SMS, and over the phone, performing onboarding calls, managing cancellation requests, answering questions about the Program,  and resolving member complaints in a professional and timely manner. This role works closely with our clinical and sales departments to ensure member satisfaction and loyalty.

Location & Schedule:

What you’ll do:

• Provide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaints
• Maintain ownership of member issues from receipt of the initial request to resolution
• Follow up with members to ensure their issues have been resolved to their satisfaction
• Maintain a comprehensive understanding of the company's products and services
• Utilize member feedback to identify opportunities for improvement and report trends
• Assist in developing initiatives to enhance member experience and satisfaction
• Manage inbound and outbound member inquiries via phone, SMS, and our online messaging platform. 
• Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiries
• Ability to think on your feet and de-escalate member situations 
• Assist members with renewal questions and encourage continued care
• Collect feedback from members and process cancellations and attempt to retain members
• Support members’ scheduling and member portal navigation needs and– troubleshooting as needed
• Other duties as assigned

What you’ll need:

• At least one year of relevant work experience in a one-to-one client/patient-facing
• Healthcare tech/start-up experience preferred
• An empathetic customer-service approach that ensures your members feel heard and cared for
• Call management system experience preferred (i.e., Just Call, HelpScout )
• A passion for helping others
• Excellent oral and written communication skills
• Can comfortably resolve issues over the telephone
• A detail-oriented mindset with a knack for organization and clarity - nothing slips through the cracks
• Proactivity, autonomy, and commitment to excellence in your work
• Comfort with autonomy and a passion to take initiative
• Flexibility as roles and responsibilities are subject to change and new ones may be assigned
• Ability to work from home in a quiet space to conduct phone calls.

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous flexible time off plan
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The hourly rate for this role is $24.25/hour ($50,440 annually), depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Inidual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace ersity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

Title: Community Specialist (Temporary, 6 Months)

Location: San Francisco, CA

Job Description:

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but inidually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

Faire is seeking a temporary Community Specialist to manage day-to-day engagement across owned social channels, review platforms, and private communities. This is a hands-on execution role focused on protecting brand trust, driving meaningful customer engagement, and turning community activity into insight and advocacy.

This role balances high-volume reactive work with proactive community-building initiatives. Strong judgment, customer-first orientation, and operational discipline are essential.

This is a temporary position with an expected contract term length of 6 months.

What you’ll do 

Community Management

• Own daily community management across Faire’s social channels, review platforms, and private communities.
• Maintain a 24-hour weekday SLA on priority inbound responses.
• Manage proactive and reactive engagement across Instagram, Facebook, LinkedIn, and Reddit.
• Engage consistently on Faire-owned content and relevant customer content.
• Escalate sensitive or high-risk issues in partnership with Social and cross-functional stakeholders.

Community Program Operations & Activation

• Maintain and grow Faire’s customer and creator database.
• Identify and surface high-quality UGC and strong-fit community members.
• Support social and campaign activations by identifying spokespeople and managing outreach.

Customer Insight

• Synthesize qualitative community feedback into clear, actionable insights for internal teams

What Success Looks Like

• Strong engagement across owned channels and healthy, well-moderated community spaces.
• Customer interactions that reinforce trust and credibility of Faire’s brand voice.
• Social and campaign teams are effectively supported through community activation.

Qualifications

• Experience: 1-2 years managing customer-facing communications on social channels. 
• Strong customer empathy and judgment in public-facing situations.
• Excellent organization and prioritization skills in a high-volume environment.
• Clear written communication and ability to write on-brand, platform-appropriate copy.
• Experience handling escalations of customer issues.

Salary Range

San Francisco: the pay range for this role is $40.40 to $55.55 per hour. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

_Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. 

Applications for this position will be accepted for a minimum of 30 days from the posting date._

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Coinbase is looking to hire a Supervisor, Customer Success Team to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Title: (fluent German & English) Customer Support Consultant, Banking (remotely)

Remote Service Delivery Contract RL

Riga, Riga, Latvia

Vilnius, Vilnius City Municipality, Lithuania

Porto, Porto District, Portugal

Bucharest, Bucharest, Romania

Barcelona, Catalonia, Spain

Job Description:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats

• Build strong and lasting customer relationships

• Resolve customer issues quickly and efficiently, ensuring high-quality solutions

• Keep up with evolving tools and technology

• Escalate complex issues to the appropriate team for resolution

• Apply the latest and greatest customer happiness practices

• Maintain a deep understanding of client solutions and meet KPIs

• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Fluency in German and English (C1 or higher), both spoken and written

• 6–12 months of experience in customer support

• Strong analytical thinking, research, and problem-solving skills

• Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments

• Fast and accurate typing skills with confident multi-platform usage

• Proven customer service communication skills, including:

  • Objection handling

  • Structured and benefit-oriented dialogue

  • Empathy and clear, professional articulation

• Ability to consistently apply these communication skills across all customer interaction channels

• Positive, proactive, and responsible attitude

• Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)