Title: Senior Manager, Solutions Engineering

Northern Europe

Location: Distributed

Job Description:

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from inidual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic iniduals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a erse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Location: Sweden (remote)

What you’ll do as a Solutions Engineering Manager

You are the team leader, enabler, point of reference and coach. You will work closely with our prospects and customers by shadowing and improving your team’s technical expertise. You will take care of new team members and you will ensure work loads are equally distributed within the team. You are personable and can provide constructive feedback when necessary. You will help escalate and identify issues quickly and efficiently and you will work with the other team leads and the regional lead to ensure proper regional coordination. The Solution Engineering Manager has a player/coach mindset and the ability/willingness to step into the field when needed, and lead by example. In addition, you will be expected to partner closely with peer sales leaders and drive to revenue targets.

To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer’s needs.

Our Solutions Engineers and Managers come from a wide range of backgrounds: engineering, software development, finance, product management, customer support & project delivery. We're serious about building a erse team. When hiring we look for ersity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture.

The Solution Engineering Manager role requires you to have the ability to effectively manage and grow your team, as well as possess the technical prowess expected of a Solutions Engineer. Your capabilities may include a mix of the following:

• 15+ years of pre-sales / SE experience in a reputable IT company. 
• 5+ years of experience as a frontline or second level SE manager role.  
• Strong understanding of the Northern European (Benelux / Nordics) market, proven track record of business engagements with customers in that market. 
• Proven track record of business growth and talent acquisition (team building).
• Demonstrable experience in coaching, leadership skills and team management
• Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios
• Understanding of customers buying decision process and how to influence it, and the ability to make intelligent business decisions to drive to revenue targets
• Expertise in internet technologies: OSI Model layers 1-7, BGP, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.

Bonus points:

• BSc/MSc or equivalent degree in a technology related field.
• MBA is a plus.  
• Demonstrated experience with a scripting or programming  language (e.g. Python, JavaScript, Bash, Go) and a desire to expand those skills;
• Industry and technology certifications
• Exposure to emerging technical landscape trends, such as Zero Trust and Serverless computing.
• Experience in Cloud project deployments
• Speaking one other European language in addition to fluent English

Inter-Team Goals

• Work directly with the Sales Director of the region in a 1-to-1 alignment. 
• Cultivate cross SE team/office coordination, keep us all connected as one team
• Facilitate knowledge transfer between SE teams globally. 
• Develop strong relationships outside of SE organization to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc)
• Maintain strong communications with Account Executives and Customer Success leads

Intra-Team Goals

• Keep the pulse of the team: who is happy, productive, performing. Know each member’s strengths and how they would each like to develop
• Exemplify and cultivate positive culture traits. Provide support and confidence to team members
• Effectively deal with performance issues and provide relevant, timely feedback.
• Cultivate a very open communication environment. Criticism is welcome and appreciated
• Maintain a culture of independence, collaboration and results focus.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both ersity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified iniduals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

Title: Forms Completion Specialist

Location: REM - Remote CT

Job Description:

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.

Job Summary:

This position is responsible for completing FMLA/Disability forms in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. Applicants should have familiarity with medical terminology and medical office processes and procedures. Experience with FMLA/Disability forms is .The candidate will also demonstrate that they are culturally aligned with Sharecare, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.

Essential Job Functions:

• Process FMLA/Short Term Disability paperwork.

• Communicate with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude.

• Process medical record requests for clients, with proper adherence to HIPAA and HITECH compliance training and laws.

• Complete FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.

• Answer incoming calls, assisting multiple lines & capturing call data on Excel tracking log; provide excellent customer service by being attentive and respectful.

• Validate and process all incoming requests for PHI.

• Ensure patient's disability forms are completed after payment within 5-7 days (turnaround).

• Pull patients forms and PHI requests on a daily basis for invoicing and loaded into RMS.

• Establish and Maintain professional relationships with all account clients.

• Monitor all EMR accounts to ensure that all requests are received and processed within time frame.

• Verify patient information using key identifiers.

• Conduct quality screenings on incoming PHI to protect patient data.

• Verify requesting party contact information including fax number or address.

• Update and maintain an Accounting of Disclosure Log for all medical records released.

• Provide attention and care to patients and patient representatives.

Qualifications:

• 1 year prior experience in a medical records department or like setting

• Strong computer software experience: general working knowledge of Microsoft Word & Excel

• Excellent organizational skills a must and must be able to multi-task

• Must be able to type 50 wpm

• Must be able to use fax, copier, scanning machine

• Must be willing to learn new equipment and processes quickly

• Must be self-motivated, a team player and have proven customer satisfaction skills

• Must have excellent Communication skills

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Title: Tech Support Specialist

Location: Remote Remote ES

Type: Full-time

Workplace: Fully remote

Job Description:

We are looking for an analytical, solution-oriented, and service-driven professional who enjoys solving problems in digital environments. The TechSupport Customer Service Specialist combines excellent customer service skills with a solid technical foundation — capable of managing complex cases, analyzing data and logs, and coordinating with development teams while keeping the customer experience at heart.

The ideal candidate thrives in a fast-paced environment, approaches challenges with curiosity, and maintains a collaborative mindset to enhance processes, documentation, and merchant satisfaction.

MAIN RESPONSIBILITIES

Customer Support & Case Management

• Handle customer inquiries via ticketing systems with professionalism, empathy, and technical accuracy.

• Classify and prioritize issues based on urgency, business impact, and technical complexity.

• Ensure every interaction reflects high-quality communication and adherence to service standards (SLAs, tone, and consistency).

• Document case details thoroughly, maintaining traceability and clarity for escalations or audits.

Technical Analysis & Troubleshooting

• Perform initial technical assessments of issues by reviewing logs, configurations, and merchant data.

• Analyze logs and other system outputs to detect causes, errors, or inconsistencies.

• Execute basic configurations (e.g., Merchant ID setup, user access creation, and permission management) on supported platforms.

• Provide first-level technical assistance to merchants — including platform navigation, account configuration, and general troubleshooting.

• Collaborate with the Development team to reproduce, diagnose, and escalate complex issues efficiently.

Escalation & Collaboration

• Escalate cases to technical teams (Development, Product, QA) following structured protocols and with complete context.

• Participate in regular syncs with Product, QA, and Data teams to identify recurring problems and process improvements.

Process & Knowledge Improvement

• Identify recurring issues or process gaps and propose preventive or optimization actions.

• Contribute to internal documentation, FAQs, and workflows to help improve efficiency and knowledge sharing.

• Support the onboarding and training of new CS members in technical aspects of tools and platforms.

• Collaborate with cross-functional teams on initiatives that enhance the merchant experience and streamline operations.

Requirements

Education & Experience

• At least 1 year of experience in Customer Service, Technical Support, or related roles in digital or SaaS environments.

• Proven experience working with ticketing systems (e.g., Zendesk, Freshdesk, Jira) and handling asynchronous communication channels (email, web forms).

• Nice to have: Students currently pursuing careers in Data Analysis, Systems Engineering, or IT Systems are encouraged to apply (no degree required).

Technical Knowledge

• Deep understanding of APIs, web integrations, and JSON data structures. API development knowledge is a plus.

• Experience in user access management, system permissions, and basic platform configuration.

• Familiarity with CRM systems, automation tools, and data visualization platforms (e.g., Looker, Power BI) is a plus.

• Robust understanding of data engineering concepts, including databases, data pipelines, and data debugging.

• Familiarity with n8n is a plus.

• Strong proficiency in JavaScript (basic development level required); Python is a plus.

• Strong expertise in prompt engineering and Generative AI (LLMs), including developer-level experience with Claude (Opus, Sonnet, Pro, Flash), Mistral, GPT-5, and LLaMA.

• Experience with Cursor IDE AI is a plus.

Skills

• Strong analytical and problem-solving abilities, with a keen attention to detail and a structured approach to troubleshooting.

• Excellent written and verbal communication skills in English (advanced level); Spanish is a plus but not mandatory.

• Proven ability to work autonomously while maintaining close collaboration with cross-functional teams.

• Highly empathetic and customer-oriented, with a genuine passion for supporting merchants and ensuring their success.

• Organized, accountable, and adaptable, able to manage multiple priorities effectively in a dynamic and fast-paced environment.

Benefits

WHY JOIN US

• Be part of a team that bridges customer empathy with technical expertise, playing a vital role in ensuring merchant success.

• Work in a collaborative, innovative environment that values continuous learning and shared knowledge.

• Gain hands-on experience with cutting-edge systems, integrations, and automation tools that drive operational excellence

Growth and career development

• At Leadtech, we prioritize your growth. Enjoy a flexible career path with personalized internal training and an annual budget for external learning opportunities.

Work-Life balance

• Flexible start and end times and the option of working full remote or from our Barcelona office. Enjoy free Friday afternoons with a 7-hour workday, plus a 35-hour workweek in July and August so you can savor summer!

Comprehensive benefits

• Competitive salary, full-time permanent contract, and top-tier private health insurance (including dental and psychological services).

• 25 days of vacation plus your birthday off, with flexible vacation options—no blackout days!

Unique Perks

• If you wish to come, in our office in Barcelona you’ll find it complete with free coffee, fresh fruit, snacks, a game room, and a rooftop terrace with stunning Mediterranean views.

• Additional benefits include ticket restaurant and nursery vouchers, paid directly from your gross salary.

• Join us in an environment where you’re free to innovate, learn, and grow alongside passionate professionals. At Leadtech, you’ll tackle exciting challenges and be part of a vibrant team dedicated to delivering exceptional user experiences

Equal Employment Opportunity Employer

• Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be part of a great project!

• Location

• You'll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you.

• If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona's Blue Building, located right on the city's seafront. Besides our stunning views, you'll enjoy our office perks such as free fruit, snacks, and coffee and you'll also be able to take part in our Mario Kart and table tennis competitions.

• The personal data you provide will be used to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by sending a letter to Avenida Litoral, 12-14, 5ta planta, Barcelona 08005, or emailing us at [email protected], including a document that validates your identity.

Title: Customer Support Advocate (APAC - Remote)

Location: Remote OR US

Type: Full-time

Workplace: Fully remote

Job Description:

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We are bold, like risks, and take on big challenges together. We believe in the value of team ersity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk

Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll

Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.

What you will be working on?

As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience.

• Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling).

• Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.

• Create bug reports to escalate to engineering.

• Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product.

• Act as a "feature champion" to educate the product & engineering teams about users' needs.

• Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit.

What does the schedule look like?

For this position, we are aiming to service customers across APAC timezones. This role will follow a five-day schedule that includes one weekend day.

Requirements

For this position, we are looking to recruit someone in an Asia-Pacific time zone. Candidates in based in other timezones will not be considered.

We're looking for someone who:

• Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product.

• Cares about the impact their work has on the team and the company.

• Has a keen eye for detail and eagerness for constant improvement.

• Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements.

• Very special kudos if you are an Airbnb host or have been working with a short-term rental business

If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

Benefits

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

• A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output.

• The total budget for this role is within US$78,300 - $106,912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation.

• We also offer options into the company equity through our $HOST token (RSU's), with a grant value of up to $21,382.40, to share in the long-term upside value of the company.

• Separately, this role is eligible for up to an additional $319,480.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact.

• 35 days off per year, encouraged (including self-serve public holidays) and parental leave.

• Complimentary mental health and emotional support with therapists on call through Slack by Spill.

• Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

Title: Sales Team Assistant – French Speaking

Location: London, England, UK

Type: Fixed Term

Workplace: Hybrid

Category: EMEA Sales

Job Description:

The Sales team works to grow our customer base across all regions by understanding how visual content plays a part for our customers' businesses—and how our products and services can help them overcome challenges, elevate their message, and achieve their goals.  

Do you thrive on variety, enjoy supporting people, and want to kick-start your sales career in the Sports & Entertainment industry? Join the global leader in visual content and play a vital role in our EMEA Sport & Entertainment team. We are looking for a Sales Team Assistant to support the EMEA Sport and Entertainment sales representatives in their daily interactions with customers and internal stakeholders. You will be a highly organised inidual with a growth mindset with a passion for sport, major events, lifestyle and culture.

Join us and be part of a team where your contributions are valued, and your career can flourish in the exciting world of sport and entertainment!

Contract: 12-month Fixed Term

Who You Are:

• As an integral member of our EMEA Sport and Entertainment sales team, your primary role will be to provide comprehensive support to our customers and sales representatives, leveraging expertise from various internal departments at Getty Images tohandle a erse range of post-sales, administrative tasks and deliver effective solutions and results. If you’re looking for a dynamic role where no two days are the same, we’d love to hear from you!

Your Next Challenge:

• Customer Support & Liaison: Be a first point of contact for customers post-sale — answering queries, solving issues, and ensuring their needs are met quickly and professionally. Respond to customer enquiries promptly, directing them to the appropriate salesperson for sales-related queries.
• Sales Support: Engage in discovery activities to understand customer needs, recommend relevant products and services, and collect pertinent customer information. Assist sales reps by tracking agreements and invoices, preparing quotes, entering data, and handling administrative processes.
• Post-Sales Administration: Process, code, and manage invoices and agreements. Support CRM updates, record-keeping, and any after-sales tasks that need attention.
• CRM Utilisation: Use Customer Relationship Management (CRM) software to support daily tasks, track interactions, and ensure seamless customer experiences.
• Administrative Assistance: Provide paperwork and admin support to the sales team, helping to streamline internal processes and improve efficiency.
• Technical Support: Troubleshoot customer access and technical issues (e.g. login or download problems), escalating to Technical Account Managers when necessary.
• Customer Event & Content Support: Help customers coordinate event coverage bookings, ensuring timely communication and logistics. Set up automations for content delivery to ensure a smooth and professional post-event experience.
• General Team Support: Pitch in wherever needed — from planning team events to organizing digital file systems — to support the wider team's goals and operations.

What You'll Need:

• Business level French language skills.
• 1–2 years’ experience in a customer service, administrative, or project-support role.
• An interest and desire to progress into a sales role. 
• Strong interpersonal and communication skills — someone who enjoys building relationships and is comfortable on the phone, video, or by email.
• Exceptionally well-organized, detail-oriented, and able to juggle multiple priorities.
• Flexible and proactive attitude — enjoys tackling varied tasks and stepping outside of a defined job description.
• Comfortable using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Salesforce (or similar CRM systems) and learning new systems quickly,

Join us and be part of a team where your contributions are valued, and your career can flourish in the exciting world of sport and entertainment!

Sales (EMEA)

The Sales team works to grow our customer base across all regions by understanding how visual content plays a part for our customers' businesses—and how our products and services can help them overcome challenges, elevate their message, and achieve their goals.  

There’s a story in every picture, a narrative in every frame. 

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.  

Working at Getty Images 

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals. 

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.

Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market.  

Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, ersity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours. 

Getty Images believes that ersity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates ersity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Title: Customer Service Associate - French speaker

Location: Dublin

Type: Full-time

Workplace: hybrid

Category: Customer Service

Job Description:

The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships, and is vital to our team.

Please note: C1 level and above in both English & French (written and verbal) is required for this role.

Who You Are:

• You are eager to get your foot in the door and embrace the fast-paced buzz of the media world.
• Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical.
• In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team.
• Your goal is to help our customers, internal and external, work smarter.
• You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.

Your Next Challenge:

• Receive and process inbound sales queries from clients via the phone, email and online chat.
• Sell to customers and engage them in discovery activities that determine their needs, suggests relevant products and services, and gather relevant customer information.
• Encourage and enable customers to self-serve.
• Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems.
• Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing.
• Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
• Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries.
• Handle customer requests for services related to password resets, download issues, technical questions, etc.
• Create research Customer Relationship Management (CRM) tickets.

What You'll Need:

• Strong interpersonal, organisational and communication skills.
• Relevant customer service experience.
• Strong attention to detail.
• Strong customer service skills and the ability to build and maintain relationships via telephone and email.
• Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
• Strong desire to learn.
• Fluency in written and spoken French and English (C1 Level or above both written and verbal in both languages).
• Ability to gather prospect and client information and to identify potential sales opportunities.
• Ability to effectively manage time & complete multiple tasks in fast-paced environment.

Customer Service 

The Customer Service team is responsible for providing an exceptional pre- and post- sale customer experience for inbound sales and service inquiries from customers. They receive telephone calls/emails/chats from customers to handle many aspects of sales and service, including price quotations, product and licensing information, negotiation, and problem resolution. They also collaborate with the sales team by providing administrative assistance and general support.  

There’s a story in every picture, a narrative in every frame. 

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world. 

Working at Getty Images 

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals. 

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.

Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market. 

Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, ersity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours. 

Getty Images believes that ersity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates ersity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Member Service Representative - Hybrid Remote

Southfield, MI

Job Type

Full-time

Description

**Customer Service Representative (Call Center)**Southfield, MI (Hybrid Remote)Work hours from 10a-6pPay rate 22.50/hr.

Do you have a passion for providing world class customer service? Are you well-spoken, with fantastic phone etiquette? Do you want to contribute to a growing team? Do you have at least one year of office and customer service experience?

If you answered "YES!" to all these questions, the Member Service Representative role at Mortgage Center may be a great fit for you! We're looking for iniduals with first class customer service skills who are looking for growth and change. In the role,

You’ll be:

• Responsible for answering inbound phone calls and responding to emails, faxes, and other written requests from members and credit unions.
• Responding to inquiries by clarifying desired information; researching, locating, and providing information.
• Resolving problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

You’ll have the opportunity to:

• Provide a strong focus on quality, accuracy, and excellent member service.
• Increase your knowledge of the mortgage industry through training opportunities.

You’ll have:

• Great customer service skills with at least 1 year of experience in a call center or office environment.
• Excellent organizational skills and time management skills.
• Critical thinking skills with the ability to work effectively in a fast-paced, highly regulated, and deadline-driven environment.
• Excellent professional verbal and written communication skills.
• Proficiency in Microsoft Outlook, Word, and Excel with an eagerness to master new systems

Who We Are

We are Mortgage Center and a CUSO – Credit Union Service Organization. We are owned by and originate mortgages for credit unions, as well as for ourselves. You may not know it, but the mortgage industry is a fun, fast-paced, dynamic place to work. If the opportunity to work with teams of other high performers, to do exhilarating work, sounds like the place you want to be, then Mortgage Center is looking for you!

Growth Opportunities

If you are ambitious, bring new ideas, and create exceptional results, you will find opportunities to be rewarded. Mortgage Center always has room for one more smart, talented person.

Our Advice

Click on the button and apply. Don’t wait. If you are worried about your qualifications, don’t be. We hire smart and talented people for all kinds of roles because smart and talented people are, well, smart. They figure stuff out. Fast. You can do this.

Salary Description

$18-$20/hr.

Regional Director - SC, GA

Fully Remote • Aiken, SC • Fundraising

Job Type

Full-time

Description

 *Must reside in the region of responsibility (Southern SC and Northwestern GA*  

Job Summary:

The Regional Director I (RD 1) is responsible for volunteer recruitment and communication, organizing and servicing all NWTF committees and fundraising events/activities within the assigned region. The RD 1 reports to the Director of Field Operations (DFO) of their Field Management Area.

Supervisory Responsibilities:

• None

Duties and Responsibilities:

• Responsible for solidifying and growing new fundraising opportunities, through volunteer recruitment and personal leadership within the territory assigned.
• Ensures compliance with NWTF established operating and reporting procedures for activities within their region and their personal scope of business.
• Responsible for maintaining accurate volunteer and chapter contact information in NWTF data base.
• Communicates with their DFO, National Headquarters staff, Regional NWTF Conservation staff, Director of Development staff, State Policy staff, Local Chapter volunteers and leaders, and State Board of Directors on a regular basis.
• Works with State Chapter President, state agencies, and other NWTF staff to develop a strong State Chapter and State Super Fund to ensure effective partnerships for NWTF mission delivery within the state(s).
• Acts as a representative of the company to promote NWTF, its mission, and initiatives to NWTF members, within local communities, social media, and other organizations.
• Complete and submit all required documents, expenses, and reports in a timely manner.
• Complete and submit event evaluations within 5 days of event.
• Event final report and all necessary documents, must be submitted and postmarked within 30 days of event.
• Produce Year over Year growth for event net revenue, to include adult membership, new chapter development and maintain an event net efficiency min of 50%.
• Secure, safeguard and maintain NWTF equipment and property manage inventory. Includes performing an annual inventory with DFO and/or designee.
• Ensure timely and professional communication with Volunteers, Members, Prospects, Peers, Supervisors, and Headquarters personnel.
• Ensure to project and maintain professional behavior and appearance at all times.
• Is responsible to their respective DFO for their goals and objectives including, but not limited to, annual budgeted fundraising and controllable expense levels.
• Is responsible for maintaining and growing a erse portfolio of fundraising activities in the region including, but not limited to, one annual fund-raising event per chapter which nets a minimum of 5,000 and signs up a minimum of 50 adult members, virtual fundraising events, and Upper Level membership commitments.
• Attend annual NWTF Convention, regional meetings and training opportunities, as necessary. 
• Performs other related duties as assigned

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Must be able to maintain a revenue net between: 200,000-350,000

Education and Experience:

• Bachelors - Marketing, Sales, Management or equivalent experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift and carry up to 30 pounds at times. 
• Prolonged periods of standing and walking.

Remote or Telecomm Status (select one):

• Position can work remotely.

Salary Description

$65,000.00 Minimum Annual Salary

Phone Advocate (Evening Shift) — Remote

Fully Remote • Atlanta, GA • Services

Job Type

Full-time

Our Mission

We answer the call to support and shift power back to those affected by relationship abuse

About the Role

• Offering compassionate emotional support to those in crisis.
• Sharing vital information and resources to empower callers.
• Exploring options to enhance safety and restore power to those affected by abuse.
• Connecting iniduals with the tools and referrals they need to build lives free from violence.

This position is work-from-home; however, only candidates residing in the Atlanta metro area will be considered for this role.

Shift: This role requires working 2:45 p.m. – 11:15 p.m. ET. Advocates are scheduled either Sunday–Thursday or Tuesday–Saturday. During the interview process, you’ll have the opportunity to select the schedule that works best for you.

Why Join Us?

• Make a Meaningful Impact: Create real, lasting change in the lives of iniduals and families across the United States every day.
• Mission-Driven Culture: Be part of a supportive, collaborative team committed to building a future where all relationships are healthy.
• Professional Growth & Training: Build valuable skills through training and hands-on experience in crisis intervention, advocacy, and trauma-informed care.
• Work-From-Home with Full Support: This is a work-from-home position for Austin, TX residents only. We provide the equipment you need to succeed, including a computer, monitor, and headset, while keeping you connected to your local team.
• Be Part of the Change: Your work at The National Domestic Violence Hotline supports iniduals nationwide and contributes to the broader movement to end relationship abuse and create healthy, violence-free communities.

Training Information

The Hotline provides three weeks of fully remote training via Zoom. Training is mandatory for this position. Attendance is required each day, and participants must remain on camera throughout all sessions. Please note that time off cannot be approved during the training period.

Essential Duties & Responsibilities

• Provide advocacy services on The Hotline’s Crisis Intervention Model, including safety assessment, education, and referrals to contacts as appropriate.
• Utilize critical thinking and strategic questioning skills to assess and appropriately respond to contacts.
• Consistently and accurately collect and record required caller information into the database system.
• Actively maintain a basic understanding of the dynamics of intimate partner violence and healthy relationships.
• Respond with compassion and awareness to people of various backgrounds.
• Communicate with integrity with all members of The Hotline staff and contacts.
• Utilize resilience strategies to deal with stressful situations, and to navigate contact crisis situations.
• Comply with The Hotline’s confidentiality policy and respect the confidentiality of all.
• Attend required meetings and training, including, but not limited to, team meetings and all staff meetings.
• Adhere to the assigned schedule, which requires availability during inclement weather and assigned holidays to ensure 24/7 hotline coverage.
• Be accountable and dependable, as it pertains to at-home work responsibilities, and in-person activities as needed.

Requirements

Education & Experience Required

• High school diploma or equivalent required.
• At least one year of continuous professional experience in customer service, social services, call center environments, or related roles.
• Strong computer skills required, including proficiency with Microsoft Windows, Office 365, and Zoom Meetings.

Knowledge, Skills, & Abilities

• Working knowledge of intimate partner violence and healthy relationships.
• Demonstrated ability to respond with empathy and compassion to victims in crisis situations.
• Excellent verbal and written communication skills
• Team-oriented, respectful, and approachable to contribute toward building strong working relationships.

Preferred Qualifications

• Bilingual in English and Spanish

Other Requirements/Working Conditions

• This position is based in Atlanta, GA and is performed from a home office.
• Must have a dedicated, secure workspace that is free from distractions, with sufficient surface area to accommodate a monitor, laptop, keyboard, and mouse for proper equipment setup and maintenance.
• The workspace should ensure minimal to no background noise, maintaining a professional and confidential environment., separate from home-life responsibilities, such as childcare, roommate interactions, pet care, etc.
• Must maintain a stable internet connection with at least 10 MBPS download and 2 MBPS upload speeds.
• Must maintain standards of confidentiality related to agency information.
• Prolonged sitting or standing using keyboard, phone, and computer

Compensation

Additional Pay: Employees may earn extra compensation based on the shifts they work and applicable language skills. This role requires coverage across days, evenings, overnights, and weekends. Pay may increase during certain hours as outlined below.

Shift Differentials (additional hourly pay):

• Evenings (3:45 p.m. – 9:45 p.m., Monday–Friday): +$1.00/hour
• Overnights (9:45 p.m. – 7:15 a.m., Monday–Thursday): +$2.00/hour
• Weekend Day/Evening (7:15 a.m. – 9:45 p.m., Saturday–Sunday): +$1.75/hour
• Weekend Overnights (9:45 p.m. – 7:15 a.m., Friday–Sunday): +$2.50/hour

Bilingual Differential: +$1.25/hour

Please note: All shift differential times are listed in Central Time.

Benefits

The Hotline’s full-time employees are eligible for a comprehensive benefits package designed to support their health, financial security, and overall well-being. Benefits include:

Health & Insurance Benefits

• 100% employer-paid medical plan option
• Dental and vision insurance plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Employer-paid short-term and long-term disability insurance
• Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage)
• Aflac supplemental insurance plans

Retirement & Financial Planning

• 401(k) retirement plan with employer match

Work-Life Balance and Additional Perks

• 10 days of paid vacation in your first year (increases with tenure)
• 14 floating holidays per year
• Paid sick leave and paid parental leave
• Modern Health, a mental health platform that provides confidential, on-demand support for your mental well-being through inidual and group sessions, mediations and other wellness tools.
• Access to Employee Assistance Program (EAP)
• Nectar Rewards, a peer-to-peer employee recognition and rewards platform that helps teams celebrate wins, reinforce company values, and boost engagement.
• Employee referral program

Salary Description

$21.17 per hour

Title: Social Moderator (Seasonal)

Location: New York, New York

Category: Technology

Job Description:

Major League Baseball (MLB) is seeking a Social Moderator to interact with and assist customers using social media and web chat. The ideal candidate needs to be tech savvy and have strong communication abilities. This inidual should be positive, outgoing, and energetic to promote our brand. Duties include responding to support inquiries on social media, identifying trends and potential issues. Communicate any service changes or disruptions in a tactful manner. Questions will range from general service and subscription inquiries to technical troubleshooting. This is a seasonal position; candidates must be available to work weekdays, weeknights, and weekends.

Responsibilities

● Answer general and technical questions regarding MLB supported digital products.

● Manage any negative comments with positive responses and helpful information. 

● Moderate discussions to promote constructive criticism.

● Help users troubleshoot basic technical issues in real-time.

Desired Skills

● Strong communication skills to help and instruct users on social media.

● Experience writing, editing, and crafting content in the social media space using company voice.

● Positive interpersonal skills. 

● The ability to retain and provide technical instruction on short notice.

● Knowledgeable in the use of streaming applications and social platforms.

Qualifications & Skills

● 1-2 years of Customer Service experience with a focus on technology.

● 1-2years of promotional or support social media experience.

● College degree with a focus on IT or communication preferred.

● Familiarity with social media support strategies.

● Knowledge of Windows, Macintosh, Android, and iOS operating systems.

● Experience with set-top streaming devices, game consoles, mobile devices, and tablets

Pay Rate: $24.00 per hour

The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

California Residents: Please see our California Recruitment Privacy Policy for more details.

Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at [email protected]. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!

Title: Community Resource Coordinator II-Miami Dade County

Location: Miami-9552 SW 160 St (10961)

Job Description:

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a ersified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Residency Requirement: Candidates MUST LIVE IN MIAMI DADE COUNTY.

Work Hours, Schedule & Coverage

• Schedule: Monday–Friday, 8:00 AM–5:00 PM.

• Weekends: May be required as needed, based on volume or business needs.

Training & Work Location

• Training: 4 weeks, onsite at the local Community Connections Center.

• Post-training: Remote, following successful completion of training.

Travel Requirement

• Approximately 25% travel, primarily for in-home member visits.

Responsibilities

• Perform ​3–4 in-home member visits per day to complete HRAs and assess needs.

• Navigate and document in multiple systems simultaneously to ensure accurate tracking and follow-through.

• Connect members to appropriate community resources and support services.

• Identify high-risk members who may benefit from Care Management (CM) support.

• Comfortable handling high outbound call volume (outbound-only environment).

• Detail-oriented with strong accuracy and documentation skills.

Position Purpose: Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.

• Provides support to members to connect them to known community and care resources in a cost- effective manner
• Supports the coordination of community outreach resources available to members and promotes awareness of care/services
• Serves as support for members on community and care resource inquiries and opportunities available to members
• Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection
• Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements
• Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support
• Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization
• Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization
• Conduct telephonic and/or in-person outreach to locate iniduals and families in the community who are hard to reach
• May make visits to inidual homes and/or community organizations
• Working Knowledge of Social Determinants of Health (SDOH) barriers
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience:

Requires a High School diploma or GED

Pay Range: $17.84 - $28.02 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an inidual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to ersity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Position Title: Spanish Senior Language Specialist

Department: SLS

Work Location: US (Remote), Costa Rica (Remote)

Position Summary

The Senior Language Specialist (SLS) position is a full time job. The SLS works under the direct supervision of the Director of Quality Assurance. The responsibilities of the position include:

1.   Interpreting

The Senior Language Specialist will continue to provide interpretation services to keep abreast of interpreting skills. The percentage of time dedicated to interpretation will be determined by business needs.

2.   Providing Interpretation Feedback

The SLS is responsible for the interpretation quality of a team of Interpreters. In that capacity, the position entails service observation and one-on-one coaching for interpreters based on service observation results and customer feedback, i.e., Voice of the Customer (VOC). The SLS will also respond to interpretation-related questions initiated by the interpreters on their team.

Supporting the Quality Assurance/Service Observation Program

• Provides data/articles to the Director of Quality Assurance for interpreter publications.

• Participates in training development.

• Mentors new-hires.

• Participates in professional development, including calibration meetings with other SLSs and the Director of Quality Assurance.

• Hosts Office Hours and In-Language Collaborative Learning Sessions.

• Determines the needs of the team and improves the quality of the team.

• Participates in client calibration sessions.

• Participates in the Work-at-Home Audit rotation.

• Researches and resolves VOCs.

• Resolves interpreter Support Requests (SRs.)

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

The full-time hourly rate for this role is listed below. Please note that this hourly rate information is solely for candidates hired to perform work within one of these locations. Experience and education refers to LanguageLine Solutions’ current hourly range for this position. US Remote hourly pay rate is $25.00 USD.

Candidates hired to work in US Remote will be subject to the pay rate associated with the location, and the actual hourly rate amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Required Qualifications

• Exceptional language proficiency in both working languages.

• L5 or L4 status, and a minimum of 1 year experience with LLS.

• Satisfactory attendance and ratings as an interpreter.

• Demonstrated proficiency in the interpretation field.

• Strong oral and written communication skills.

• Strong interpersonal skills and teamwork approach.

• Flexibility with schedule: Candidates will be expected to work within the schedule of their team members and adjust to the needs of the business. This means that sometimes the schedule will change.

• Demonstrated proficiency in MS Suite.

• Multitasking and organizational skills.

• Outstanding customer service skills.

• Competency with lengthy and detailed simultaneous and consecutive note-taking.

• SLSs are required to take precise notes on a daily basis and throughout their shift (Service Observations, VoC Resolutions and other daily tasks.)

• Strong Typing Skills.

• SLSs should be expedient with their typing and have minimal errors.

Desired Skills

• Advanced education and/or certification in a language-related field.

• Coaching, training, and presentational skills (provide details in resume.)

• Supervisorial experience (provide details in resume.)

• Advanced studies and/or experience in communicative skills, along with analytical and organizational tasks.

If you are an inidual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at [email protected] 

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws

It is the policy of LanguageLine that qualified iniduals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified iniduals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA

Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c).

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified iniduals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified iniduals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Community Engagement Navigator (Huffman)

Huffman, TX • Business Development

Job Type

Full-time

Description

This position is responsible for engaging new community partners interested in providing health services to their clients, initiating program-promotion strategies, and delivering outreach and educational resources to insured and uninsured women and men in the defined service area. The navigator will work remote and in the field to provide services throughout the service area.

Job Summary

Responsible for engaging new community partners interested in providing breast health services to their clients, initiating program-promotion strategies, and delivering outreach and education resources to both insured and uninsured women in defined service areas.

Job Duties

1. Maintain all statistical information to ensure that the program goals are being tracked and met.
2. Prepare monthly progress reports to ensure timely and accurate reporting.
3. Identify and work with community partners to schedule sufficient mobile sites each month to ensure that all patient access goals are met.
4. Assist the collaborating partners with patient navigation to The Rose for follow-up diagnostic care. Serve as an advocate for our patients seen in their communities who need services at one of our centers in Houston. Coordinate with Patient Navigation to ensure that patient needs for service are met and tracked.
5. Participate in community networking opportunities. Provide outreach and education resources to both insured and uninsured women in the service area.

Perform other duties as assigned. Cross train as needed.

Requirements

Qualifications

• 2-year Associate’s degree (required)
• 4-year Bachelor degree (preferred)
• Minimum of 1-year related experience (required)
• Proficient in the use of Excel, Word, and Access (required)
• Excellent communication skills (required)

Title: Sr. Sales Engineer

Job Description:

Location: Chicago, United States - Remote

Who Are We?

About Airlock Digital:

Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what they trust and operate free from malware and ransomware.  

With rapid growth across Australia, North America, and EMEA. We are committed to our core values, respect, determination, and integrity. We support a erse and expanding global customer base. At Airlock, we pride ourselves on being a team of humble, collaborative, and driven professionals who support one another and share a passion for cybersecurity.

What We are Looking For:

The Sr. Sales Engineer serves as a technical resource in the sales process, providing deep cybersecurity expertise, conducting product demonstrations, and supporting proof-of-concept (POC) evaluations. This role collaborates closely with customers to design and implement solutions, ensuring Airlock Digital’s platform aligns with their security requirements. Solutions Engineers act as subject matter experts, guiding both clients and internal teams on product capabilities, integration strategies, and future roadmap enhancements. A successful candidate will have strong technical acumen, hands-on experience in cybersecurity solutions, and the ability to translate complex security challenges into effective implementations.

Key Responsibilities:

• Act as a technical advisor to customers, ensuring Airlock Digital’s solutions meet their cybersecurity needs.
• Conduct product demonstrations, technical deep es, and proof-of-concept (POC) evaluations to validate solution fit.
• Collaborate with sales teams to develop and execute technical strategies that accelerate deal closure.
• Work directly with customers to design and implement cybersecurity architectures leveraging Airlock Digital’s platform.
• Provide technical enablement to partners, sales teams, and customer success teams to ensure adoption best practices.
• Assist in deployment planning and integration support, ensuring smooth implementations.
• Offer subject matter expertise on cybersecurity frameworks, Zero-Trust security models, and industry best practices.
• Gather customer feedback and collaborate with product teams to influence future roadmap enhancements.
• Support technical documentation and knowledge-sharing efforts, improving internal and external understanding of product capabilities.
• Represent Airlock Digital at industry events, customer briefings, and partner engagements to drive technical thought leadership.

Required Skills & Qualifications:

• 5+ years of experience in solutions engineering, pre-sales engineering, or cybersecurity architecture within the cybersecurity or SaaS industry.
• Strong expertise in cybersecurity frameworks, Zero-Trust models, and enterprise security architectures.
• Hands-on experience conducting technical product demonstrations and proof-of-concept (POC) evaluations.
• Ability to translate complex security requirements into practical implementation strategies.
• Strong collaboration skills with sales, product, and customer success teams to drive technical deal execution.
• Excellent problem-solving skills with a customer-first mindset.
• Experience working with APIs, integrations, and security product ecosystems.
• Strong verbal and written communication skills, with the ability to engage both technical and non-technical stakeholders.
• Bachelor's degree in computer science, cybersecurity, engineering, or a related technical field.

Preferred Qualifications:

• POC conversion rates
• Customer satisfaction with technical engagements
• Product adoption success
• Sales team enablement effectiveness – contribution to win rate.
• Deployment success rates
• Customer satisfaction scores

What We Offer:

We don’t think money is everything, but we know it is an important part of your decision to apply for a role. This position has a salary range of USD $220,000 to $250,000. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.  

At Airlock Digital we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, dental, and vision insurance – 401K Plan with 4% Company Match – Life and Disability Programs – Paid Parental Leave - Paid time off and Paid Holidays – Volunteer and Birthday Time off – Home Office Allowance 

Our Commitment:

We believe in supporting our team members both personally and professionally. Named one of the USA’s Greatest Places to Work in 2024 and 2025, we value flexibility, trust, and a work environment that empowers our team to do their best work. 

We will be assessing applications as they come in, so we encourage you to send your resume through to us as soon as possible. All official job offers from our company are extended directly by our recruitment team and will be sent through an official BambooHR document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. No contact from recruitment agencies, thank you. #LI-REMOTE #LI-GP1

Title: Audio Specialist - Freelance AI Trainer Project

Location: United States of America

Job Description:

A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases.

• Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including:
  • Flight bookings and travel support
  • Financial services
  • Telecommunications and technical support
• Contribute to the development of erse and representative datasets used to assess conversational audio agents.
• Evaluate model performance across a standardized set of qualitative and quantitative metrics.
• Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.

Evaluation Metrics

• Task completion accuracy and efficiency
• Conversational naturalness (tone, flow, and coherence)
• Audio comprehension and response quality
• Instruction adherence and contextual understanding
• Basic computer programming literacy, including:
  • Understanding of JSON structures
  • Familiarity with functions and methods
  • Ability to reason about structured data and simple logic
• Technical communication clarity when handling support-style problem-solving

Technical & Equipment Requirements

• Strong verbal communication skills in a simulated customer support context
• English proficiency including fluency across all language skills: reading, listening, writing, and speaking.
• Access to a high-quality microphone to ensure clean, reliable audio input during evaluations
• Comfort working with structured prompts, evaluation rubrics, and technical guidelines
• Device capable of running audio recording software and opening large technical documentation

We offer a pay range of $11-to- $30.65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Job title: Audio Specialist – AI Trainer

Title: Solutions Engineer, Flight Services

Location: United States

Department: Sales

remote

Job Category: Sales

Job Description:

The Jeppesen ForeFlight Flight Services Team is seeking a Solutions Engineer to join our team. The ideal candidate should have a strong aviation background, exceptional communication skills, and the ability to build and maintain relationships with customers and business partners. This a virtual role in the US.

You will work alongside Sales Account Executives in pursuit of Flight Services opportunities in the business aviation sector. You will use a combination of customer empathy, operational expertise and narrative storytelling to propel strategic deals toward closure. You’ll be the technical conscience of the sales team and a trusted partner to our customers

Along the way, you’ll join a proud organization during a pivotal chapter, enjoy the unique benefits of working at an aviation company, and become deeply embedded in aviation industry missions and culture. Compensation will include a variable component based on attainment of revenue in assigned sales region. 

Key Responsibilities

Influence customer flight department decision makers in order to win the decision for Jeppesen ForeFlight Flight Services.

Provide live demonstrations of Flight Services offerings to prospects, customers and business partners, in remote and customer onsite settings as well as at industry trade shows and to the general public.

Prescribe Jeppesen ForeFlight Flight Services solutions according to the customer’s mission, business needs or regulatory requirements for customers operating business aviation flights under FAA Part 91, Part 135 and equivalent international rules.

Guide customer leaders through Flight Services onboarding projects with attention-to-detail and an emphasis on operational readiness.

Partner with Sales Account Executives on opportunity analysis, deal activities, pipeline planning and forecasting, treating our Sales team colleagues as first-among-equals of the customers we serve.

Contribute to internal process improvement dialogues with Flight Planners, Support, Engineering, Product Management and Flight Services leadership.

Serve as the voice of the customer in internal dialogues and advocate for customer success.

Author internal process collateral to aid sales enablement and go-to-market initiatives.

Stay current on industry trends, competitor solutions, and technical advancements in order to serve as an informed advisor for both customers and internal stakeholders.

Basic Qualifications

BS/BA in an academic major relevant to the role, such as Aeronautics, Aerospace Engineering, Aeronautical Science, or equivalent work experience.

6+ years working directly with customers in business aviation flight operations.

Strong written and verbal communication skills, listening and presentation skills.

Ability to initiate, drive and track projects to completion with minimal to moderate supervision.

Ability to collaborate effectively and add value as a team member in a matrixed account-based sales environment.

Availability for domestic and international travel up to 25% may be required to help support our global mission and our most complex customers.

Preferred Qualifications

Prior experience as a FAA Dispatcher, Business Aviation Scheduler or Trip Planner.

Prior experience as a Jeppesen ForeFlight International Trip Services customer, or prior experience with competitor offerings.

Prior experience working in aviation professionally, such as in aircraft operations or flight operations.

Prior experience using Google Workspace, Slack, Salesforce and Atlassian productivity tools.

Prior experience using MacOS, iPadOS, and iOS operating systems in an enterprise environment.

About Jeppesen ForeFlight:

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Why You Should Join (USA):

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide our team and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:

Medical, dental, vision insurance with Employer paid health premiums

Open PTO Policy

401(k) with up to 10% company matching and immediate vesting

12 Weeks Paid Parent Leave

Flight Training Rewards

Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: 

 $117,000.00-$135,000.00-$153,000.00

Title: Insurance Sales Representative

Locations: , Colorado , Nevada , Utah , Washington , Texas , Arizona 

Work Type: Remote, Full Time

Compensation

$65K – $100K • Offers Equity • Eligible for Sales Incentive Plan. On-target earnings (OTE) start at $88,000, but with uncapped earnings and performance-based incentives, earning potential is limitless. Our top performers consistently reach six figures and above. More compensation details are in the job posting.

Department: Sales

Job Description:

Quick Summary

Inbound licensed insurance sales role with $88K+ OTE, uncapped earnings, and company-provided warm leads. Focus on closing — not prospecting — while helping homeowners protect what matters.

Who we are

Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive.

Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most.

Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2026)

• Forbes' America's Best Startup Employers (2021-2024)

• Inc. 5000 Fastest-Growing Private Companies

• Forbes’ Fintech 50 (2025-2026)

• Great Places to Work Certified (2024-2026)

The opportunity

We’re looking for licensed Insurance Sales Agents to help homeowners confidently navigate home insurance and related products during key moments in their lives.

As a critical part of Kin’s growth strategy, this role exists to convert high-intent homeowners into long-term customers through expert guidance, trust-building, and consultative sales. With qualified leads provided by our Marketing team, you’ll focus on what you do best — connecting with customers, closing sales, and delivering an exceptional experience from first contact to bind.

This is a high-impact, high-earning role at a moment of strong company growth, where top performers consistently reach six figures and beyond through uncapped commissions and performance incentives.

Shift & Training Requirements

• Must be available Monday–Friday for one of the following shifts (assigned based on business needs):

  • 9:00 AM – 6:00 PM CST

  • 11:00 AM – 8:00 PM CST

• Rotating Saturday shift required every 4–6 weeks

• Mandatory paid training period of 8+ weeks

Your responsibilities

• Connect with potential customers by handling inbound inquiries via phone, email, and text to understand their needs and recommend tailored insurance solutions

• Consistently meet or exceed sales targets by building strong customer relationships and applying effective, consultative sales techniques

• Clearly communicate the value and benefits of Kin’s insurance products while addressing customer questions with confidence

  Leverage company-provided qualified leads and execute consistent follow-up to move customers through the sales funnel to close

• Partner cross-functionally with underwriters and customer service representatives to ensure a smooth experience from initial inquiry through policy issuance

• Simplify complex insurance concepts and guide customers toward coverage that best protects their most important assets

What you’ll bring

• At least 6 months of P&C insurance experience in a fast-paced sales environment (homeowners, auto, and/or call center experience a plus)

• Active P&C license in your current state of residence

• Proven track record of closing sales and exceeding targets

• Ability to build trust quickly through clear, confident communication

• Comfort adhering to performance metrics, schedules, and training requirements

• Proficiency with CRM systems and telephone software, including managing multiple platforms simultaneously

• Self-motivated, results-driven mindset with a passion for hitting goals

Bonus qualifications:

• Licensed in California

• Surplus Lines License

We’ll also consider candidates who have prior insurance sales experience (even if not recent) with an active license and CE, or strong sales experience from other industries.

How we hire

We believe a great hiring experience should be clear, respectful, and human. We’ll accept applications for this position on an ongoing basis. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions.

The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us:

• Prompt updates and feedback following interviews

• Interviews with recruiters, hiring managers, and members of teams

• Skills assessment relevant to the position

• Genuine, thoughtful human interaction at every step

How we support you

Compensation at a glance

• On-target earnings (OTE) starting at $88,000, with uncapped commissions

  $40,000 base salary

• $4,000 annual bonus tied to policy attainment goals

  Guaranteed minimum of $1,500/month for the first three months post-training

• Ongoing monthly bonus eligibility through the Kin Sales Incentive Program

This role is eligible to earn additional monthly incentive compensation through the Kin Sales Incentive Program.

Incentives & recognition

• Terry Berry Perks Program

• President’s Club (Top 15 agents)

• Milestone Program for premium achievements

• Monthly agent and team recognition awards

Total rewards & benefits

• Medical, Dental, Vision, Life, Short- and Long-Term Disability

• Employee Assistance Program

• Voluntary benefits including accident, hospital indemnity, critical illness, legal assistance, and pet insurance

  Benefits eligibility beginning the first of the month following start date

• Company equity via Restricted Stock Units (RSUs), based on role and level

• 401(k) with up to 4% company match

• 11 days accrued PTO, 7 paid sick days, and 8 paid company holidays

  Paid Parental Leave:
  • 14 weeks (birthing parents)

  • 8 weeks (non-birthing parents)

• Professional development and career mobility opportunities

• Referral bonuses

How we work

We don’t just hire for skills. We hire for alignment. Kinfolk bring erse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers.

Title: Digital Recruitment Director

Location: United States

Full time

job requisition id JR102285

Job Description:

At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we’ll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you’re right for the job, this is the place to prove it!

At MJH Life Sciences, our success is measured by your success! If you set your standards high and want to contribute to a winning team, we’ll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you’re right for the job, this is the place to prove it!

Mesmerize, a segment of MJH Life Sciences and the leader in patient education digital advertising, is seeking a Director, POC Recruitment to lead the growth of its Digital and Static Wallboard Networks. This role will oversee a team of Patient Recruitment Managers, drive pipeline development, and ensure superior customer service and execution. The ideal candidate is a strong leader with proven sales/recruitment management experience, excellent communication skills, and the ability to deliver results in a fast-paced, high-growth environment.

What You’ll Do

• Lead, recruit, and develop a high-performing team of Patient Recruitment Managers.

• Achieve quarterly and annual recruitment goals for your territory and region.

• Build and maintain a strong pipeline of offices to support digital and static network growth.

• Ensure agreements, site surveys, and onboarding documents are completed accurately and on time.

• Oversee Salesforce reporting, ensuring 100% accuracy and data integrity.

• Deliver superior customer service, acting as the point of escalation for client issues.

• Drive daily recruitment activities including calls, field visits, and email campaigns to generate leads.

• Partner with Operations and Customer Success to ensure seamless installations and onboarding.

• Represent Mesmerize at trade shows, conferences, and client meetings.

• Maintain team accountability and ensure consistent achievement of recruitment goals.

What Sets You Apart

• Bachelor’s degree required.

• 5+ years of experience managing a field sales or recruitment team.

• Strong communication and leadership skills with the ability to motivate and coach teams.

• Highly organized with excellent time management and attention to detail.

• Proficiency with Salesforce and Microsoft Office Suite preferred.

• Self-motivated, energetic, and collaborative team player.

• Proficiency in AI-powered tools and platforms (e.g., ChatGPT, Jasper, Midjourney, Copilot); ability to leverage AI to enhance content creation, campaign optimization, and workflow efficiency.

• Comfortable with daily travel within an assigned territory; must have reliable transportation and a clean driving record.

Why MJH Life Sciences

• Competitive salary

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Professional development and career advancement opportunities

• Entrepreneurial, growth-oriented culture within a dynamic and fun environment

Compensation Range:

Benefits Overview:

• Hybrid work schedule
• Health insurance through Cigna (medical & dental)
• Vision coverage through VSP
• Pharmacy benefits through OptumRx
• FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options
• 401(k) and Roth 401(k) with company match
• Pet discount program with PetAssure
• Norton Life Lock identity theft protection
• Employee Assistance Program (EAP) through NYLGBS
• Fertility benefits through Progyny
• Commuter benefits
• Company-paid Short-Term and Long-Term Disability
• Voluntary Term Life & AD&D Insurance, plus Universal Life Insurance options
• Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity
• Discounts and rewards through BenefitHub

#LI-Remote

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed “At Will.” This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.

Title: P&C Insurance Service Team Lead

Location: Remote

Department: Consumer Operations

Job Description:

About Trellis

Trellis is rewriting the insurance experience from the inside out. We’re the tech company behind Savvy, our licensed insurance agency, and we’re bringing clarity and ease to a space known for… the opposite. With powerful tools, clean design, and a customer-first mindset, we’re making insurance shopping refreshingly effortless.

We’re a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures. As a remote-first team, we move quickly, experiment boldly, and build with intention.

If you’re craving meaningful impact, energized by ambiguity, and are ready to build alongside exceptional teammates, you’re going to love doing your best work at Trellis.

About the Role

The Service Team Lead is a goal-driven operational leader responsible for driving strong customer service outcomes by leading a high-performing remote service team and supporting the day-to-day operations of a call center environment. This role ensures consistent service quality, compliance, and customer satisfaction, while enabling agents to retain customers and identify appropriate cross-sell and upsell opportunities across insurance products.

Reporting directly to the Director of Service, the Service Team Lead will accomplish this by improving agent performance through regular coaching and training, reviewing reports tracking team performance towards rigorous goals, and ensuring operational excellence in the maintenance and execution of daily call center activities.

To be successful, this role will serve as one of the experts on agency decisions and develop their team to use best-in-class service practices.

What you'll do

• Serve as an agency expert on P&C, ensuring that decisions are of high quality.


• Review reports that portray inidual agent performance and service results; analyzing data to evaluate your team and inform operational changes.

• Regularly coach and mentor a team of 8-10 agents to achieve exceptional customer experiences, while fostering a culture of accountability and results.

• Monitor the day-to-day inquiry volume, agent schedule and adherence, while proactively adjusting and flexing to support demand.

• Proactively seek and suggest ways to improve internal processes and results program-wide, from cross-selling/upselling techniques to exceptional customer experiences.

About you

• You have 3+ years of experience in a service leadership role.

• You're an insurance expert with the ability to guide and evaluate P&C decisions.

• You have at least one active P&C or Personal Lines Insurance License.

• You're a creative problem-solver who’s excited to contribute to the strategic direction and e in wherever necessary to achieve goals.

• You have an analytical mindset with the ability to identify data requirements, analyze data, and review reports.

• You're highly performance-oriented and able to motivate others in a proactive, positive, and firm manner.

• You have a strong sense of empathy for agents and customers.

• Bonus Points: experience with early-stage or high-growth tech startups

Our agency operates 7 days a week, from 9 AM to 9 PM ET. To best serve our customers, team members work one weekend day per week and enjoy two days off to rest and recharge. This role will be expected to work the Tuesday - Saturday closing shift (12pm-9pm ET). We’ll work together during the interview process to find a schedule that aligns with your needs and our customers’ experience.

Why Trellis? Because you deserve a career that’s exciting, meaningful, and surrounded by people who lift you up.

We’re a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you’ll make a real impact on a product millions rely on, and grow alongside a company that’s scaling fast.

What sets Trellis apart:

 A transparent, collaborative culture where ideas win, not titles

Plus, the benefits are built to support your whole life:

Flexible vacation (yes, actually flexible)

If you want a role where you’ll grow, be trusted, and build something that genuinely improves people’s lives, Trellis is the place. Join us.

We are an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries

Title: Bilingual Customer Service Associate

Location: Remote, US

Job Description:

Role Overview 

Ready to build real-world experience? As a Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to improve your communication, problem solving, and technical skills in a mission-driven environment. 

A Day in the Life 

In this role, you will: 

• Support customers via voice and chat using Amazon Connect
• Deliver a positive experience through empathy, patience, and clear communication
• Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
• Accurately document interactions and manage follow-ups
• Handle multiple tasks in a fast-paced call center environment
• Collaborate with teammates and escalate complex issues as needed
• Participate in ongoing training and continuous improvement
• Work assigned shifts, including weekends and holidays

Our Training Approach 

You’ll take part in a structured, fast-paced 3-day training program designed to help you build confidence quickly through hands-on learning and real-world scenarios. This approach suits people who are comfortable picking up new systems and learning by doing. Ongoing coaching and support from experienced team members will continue as you settle into the role. 

About You 

You will thrive in this role if you: 

• Communicate clearly and professionally
• Bring empathy, active listening, and patience to customer conversations
• Enjoy helping people and solving problems
• Learn new technologies quickly and confidently
• Adapt well to fast paced, changing environments
• Follow structured workflows and procedures
• Pay close attention to detail
• Want to develop skills that lead to future opportunities in tech, support, education, or customer experience

What Makes This Opportunity  

• Build on demand skills using Amazon Connect, Connect Assistant, and cloud-based support tools
• Receive paid training and ongoing support
• Gain resume worthy experience in customer experience and tech enabled services
• Work in a mission driven environment supporting students and educators
• Strengthen key early career competencies, including:
  • Professional communication
  • Customer service and deescalation
  • Technical troubleshooting
  • Multitasking and prioritization

The Candidate 

Required Qualifications 

• Bilingual in written and spoken Spanish and English (equivalent to English fluency of CEF C1 level or above)
• High school diploma or equivalent
• Must be at least 18 years old
• Stable employment history
• Ability to work full-time (40 hours per week)
• Quiet, distraction free home workspace
• Comfortable using browsers such as Chrome, Firefox, or Safari
• Ability to type at least 25 WPM
• Strong verbal and written communication skills
• Proficiency with Microsoft Word and Excel
• Ability to learn and use multiple systems, windows, and monitors
• Strong attention to detail, critical thinking, and problem-solving skills
• Professional fluency in English (CEF C1 or higher)
• Must reside in an approved state*
• Home Internet that meets the following requirements:  
• 30 Mbps download
• 15 Mbps upload
• 100ms ping or less
• 40ms jitter or less
• Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
• WiFi is allowed; wired connection required if WiFi becomes unstable

Preferred Qualifications 

(Not required but great to have!) 

• Previous customer service or contact center experience
• Familiarity with Amazon Connect, Connect Assistant, or similar technologies
• Some college coursework
• Experience in education or eLearning support

Compensation 

The hourly rate for this position is $16.00. Encoura uses national market data, internal equity considerations, and budget factors when determining compensation. Some roles may include variable pay. 

Encoura is an equal opportunity/affirmative action employer. We consider all qualified applicants for employment regardless of race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, veteran status, or other protected categories. 

About Us 

Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.

Title: National Account Representative

Location: US  - Remote

Job Description:

Remote

time type

Full time

job requisition id

JR112600

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR

For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States.  Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.

WORK TYPE: Remote

LOCATION DETAILS: United States

TRAVEL REQUIREMENTS: There is approximately 5% travel required for this position.

PAY RATE: The base salary range for this job is $55,000-65,000 annually plus the possibility of additional performance based incentives.

The base salary will vary based on criteria such as education, experience and qualifications of the applicant, location, internal equity, and alignment with the market.

HOW YOU WILL MAKE AN IMPACT

The National Account Representative will serve as a best-in-class sales representative within the company capable of serving medium, large and enterprise organizations – National Accounts. You will be responsible for inidual sales goals from managing National Accounts ranging from Fortune 500 companies, Professional Sports Teams and some of the largest Club and Travel programs in the US. The ability to problem solve, make smart decisions and manage expectations of very important organizations on behalf of BSN SPORTS is crucial. This position manages accounts autonomously and is given the support through Category Sales to provide best in class service to BSN SPORTS’ customers.

WHAT YOU WILL DO

• Developing a solid and trusting relationship between major clients and company

• Resolving client issues and complaints

• Developing a complete understanding of account needs

• Anticipating account changes and improvements

• Managing communications between clients and national account managers

• Strategic planning to improve client results

• Collaborating with the sales team to maximize profit by up-selling or cross-selling

• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

• Meeting all client needs and deliverables according to proposed timelines

• Analyzing client data to provide customer relationship management

• Expanding relationships and bringing in new clients

QUALIFICATIONS

Knowledge/Skills/Abilities

• Sales Acumen

• Organizational Skills

• Communication Proficiency

• Technical Capacity and Training

• Collaboration Skills

• Time Management Skills

• Personal Effectiveness/Credibility

• Customer Service

Education/Experience

• A minimum of four years of management and/or sales experience.

• A minimum of two years of industry experience.

• Bachelor's Degree preferred

PHYSICAL REQUIREMENTS

The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis.

#LI-PC1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two isions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.

Title: Inidual Life Operations Processor

Location: Indianapolis, IN 46206, USA

Work Type: Hybrid, Full Time

Job ID: OPERA006165

Department: Operations in Force

Job Description:

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

Job Summary

The Inidual Life Operations Processor works in a team environment and is responsible for managing various financial requests across multiple platforms, including loans, withdrawals, surrenders, transfer of value, payments research, automated bank drafts and other financial-related functions. This inidual will develop expertise with core products, as well as proficiency with the team's major workflows. The Inidual Ops Processor provides quality customer service to agents, brokers, independent producers, and clients by demonstrating strong verbal and written communication skills.  There is an ongoing need to learn and continuously develop your skills and improve your capabilities. 

The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and consistently delivers high-quality work while meeting strict deadlines.

We are currently seeking Level I & II Representative experience.

 Key Responsibilities

• Process and validate complex policy service requests, including updates, corrections, reinstatements, and other policy modifications.
• Review submitted documentation for completeness, accuracy, and compliance with internal guidelines and regulatory requirements.
• Analyze policy data to identify discrepancies, determine appropriate corrective actions, and resolve issues efficiently.
• Developing additional skills to learn processing several financial work items across multiple platforms.
• Maintain detailed and accurate records of all transactions, ensuring data integrity across systems.
• Investigate and resolve escalated or high-priority service requests requiring advanced problem-solving.
• Monitor workflow queues and prioritize tasks to meet service-level agreements (SLAs) and departmental targets.
• Contribute to process improvements by identifying trends, inefficiencies, and opportunities for automation or enhancement.
• Providing service that exceeds our client’s expectations.

 Qualifications

• College degree or work experience in lieu preferred (insurance, operations, call center or financial services).
  • High School Diploma required, or any combination of education and experience which would provide an equivalent background.
• 2+ years of experience in customer service required.
• 2+ years of experience in insurance operations, policy administration, underwriting support, or a similar role, strongly preferred.
• Demonstrated ability to interpret and process complex policy changes with precision and sound judgment.
• Strong analytical and problem-solving skills with the ability to work through detailed information.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• High proficiency with data entry systems, CRM or policy administration systems, and Microsoft Office Suite.
• Professional written & verbal communication skills and the ability to collaborate with internal stakeholders.

Salary Band: 03A

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

Disclaimer:  American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminated against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identify, and maintain employment statistics on applicants

Title: Appraisal Fulfillment Coordinator (Pulte Mortgage)

Location: Englewood, CO

Full time

Hybrid

Job Description:

Providing lending services to help our customers achieve their dream of homeownership.

At Pulte Mortgage, we’re more than a lender—we’re a team driven by purpose. Since 1972, we’ve helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

This position is hybrid requiring 2 days per week in-office in Denver, Colorado.

JOB SUMMARY

This role is responsible for activities related to the ordering and fulfillment of appraisals and final inspections. Handling a wide variety of tasks that involve engaging appraisers for orders, following up on the return of those orders, and providing the end product to the customer.

PRIMARY RESPONSIBILITIES

• Place orders with appraisers for property appraisals

• Upload appraisals to investor portals, as needed

• Provide copies of approved appraisals to the mortgage applicant (customer)

• Order final inspections

• Confirm engagement of appraiser or inspector

• Follow-up on receipt of final inspections and assign to next level review

• Collaborate with internal National Subision Department (NSD) team members and external parties to ensure timely and appropriate execution of mortgage system tasks

SCOPE: (decision making, size of organization, budgetary etc.)

• Decision Impact: Inidual

• Department Responsibility: Single

• Budgetary Responsibility: No

• Direct Reports: No

• Indirect Reports: No

• Physical Requirements: N/A

REQUIRED EDUCATION

• Minimum  High School Diploma or equivalent

REQUIRED EXPERIENCE

• Related Functional Experience: Minimum of 1 year of prior Administrative  

• Excellent written and verbal communication skills are required

• Good organizational skills and ability to manage several types of activities daily

• Understand and remain compliant with Appraisal Independence Requirements and internal SOPs

• Excellent problem-solving skills

Salary Range: $20-$22 hourly depending upon experience.

This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.

In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company’s 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

#LI-KC1

#LI-HYBRID

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from inidual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

Title: Appraiser (Auto Claims)

Location: New York, United States

• Full-Time

• Locations

  Showing more locations

  New York, USA

  Putnam County

  New York, USA

  Rockland County, NY

  New York, USA

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Job Details

Description

This position will fulfill an Appraiser role on the road primarily within the areas of Westchester, Putnam, Rockland and surrounding areas as needed. The Appraiser is responsible for completing accurate, quality appraisals of damaged vehicles on all types of material damage claims assigned. Handling moderate complexity claims within assigned authority limits consistent with company policy and procedures. They make supplemental appraisals, total loss opinions and ARP (Direct Repair Facility) re-inspections as needed in assigned territory to provide feedback through coaching opportunities when appropriate. Providing an outstanding customer experience to our internal and external customers.

Duties & Responsibilities:

• Create an accurate and detailed estimate/supplement/total loss report to both 1st and 3rd party material damage claims, utilizing the NYCM Appraiser Best Practices as a guide.
• Document all aspects of the appraisal process and adhere to the established best practices ensuring a fair and accurate settlement, complete customer satisfaction, and cost management.
• Construct, track, and accurately report monthly mileage and expense reports.
• Investigate and evaluate all damages to material damage claims assigned of all types, makes, and models.
• Review the loss report and all photos received via CCC Quick Estimate from the customer, Copart Auto Auctions or from a third-party vendor.  
• Complete re-inspections for ARP (Direct Repair Facility) claims for Material Damage accuracy.
• Provide coaching and feedback to ARP (Direct Repair Facility) shops based on reviews completed.
• Appropriately use both OEM and alternate parts in line with established NYCM best practices.
• Maintain draft authority to issue field drafts or initiate electronic payments on all qualifying claims.
• Negotiate repair cost with repair facilities when needed to reach an agreed cost of repairs.
• Represent your estimate/valuation/license when required for deposition/testimony.
• Distinguishes the cause of damage for the appropriate policy coverage.
• Adhere to all NYCM policies and guidelines, as well as all state mandated guidelines to be compliant in all QA reviews and file audits.
• Evaluate, determine ACV, and settle total losses when necessary, including disposal of salvage when appropriate.
• Determine subrogation or fraud potential when they exist.
• Take pictures of damages, loss locations, and any claim related items as needed.
• Proper maintenance of the company vehicle assigned to you as outlined in the NYCM/Stager Employee Handbook.
• Identify and report complex claims to your direct supervisor as outlined in the NYCM Appraisal Best Practices.
• Develop a basic understanding of the content of all types of policies written by the company.
• Develop a basic understanding of the insurance industry, and the organizational relationships within the company.
• Complete continued education with both company required courses, and any additional outside courses.
• Make first contact with the customer outlining the claim expectation and procedures.
• Contact the vehicle owner to review all damages, explain the estimate process and review the appraisal/payment in detail and presenting/settling based on coverages afforded.
• Obtain permission and coordinate moving salvage on applicable claims.
• Partner with claims handlers including alternative recovery sources (examiners, subrogation, SIU, etc.)
• Provide an outstanding customer experience to both internal and external customers by taking ownership of any issue, problem, or error that could potentially impact the policyholder and or loss participant.
• Additional duties as assigned.

Requirements:

• High School Diploma.
• At least one year experience as an Auto Damage Appraiser, utilizing some form of electronic estimate writing software.
• NYS Independent Auto Damage and Theft license, other license states preferred.
• NYS Driver’s License with acceptable driving record and no restrictions.

Skills and Qualifications:

• Working knowledge of automobile physical damage estimating and/or repair.
• Estimating experience with an automated estimating system, preferably CCC.
• General auto body repair knowledge, with the ability to recognize and identify all body parts of a vehicle.
• Working knowledge of total loss evaluation and salvage handling.
• Familiar with I-CAR training and course work.
• Strong negotiation skills.
• Problem solving and decision-making skills with the ability to multitask and work independently and efficiently.
• Effective organization and time management skills with the ability to work under pressure.
• Effective verbal and written communication skills, listening and communication skills.
• High degree of initiative and mature judgment.
• Ability to interact with internal and external customers, agents, claimants, and others in a positive, professional, and courteous manner, with an emphasis on resolving conflicts and empathizing with customers when needed.
• Develop understanding of claim process, policies & procedures.
• Interpret and apply written coverage accurately.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to maintain confidentiality.
• Ability to effectively present information and respond to questions from management, legal counsel, and customers.
• Obtain and maintain appropriate license and/or educational requirements.

Market Range: 7E / 40 hours per week / Hybrid- On the road

Salary:  $62,353.20-$89,583 (A location factor of 5.8% to be applied to the offer extended)

Company vehicle and all equipment (laptop, phone, Printer etc.) is provided.

Title: Account Executive, Team Sales Great Falls Kettle Falls Billings Bozeman MT

Location: , Montana

Work Type: Remote, Full Time

Job ID: REQ346820

Job Description:

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

NOTE: Though listed as MT-Remote, the candidate for this role must reside withing the Billings/Bozeman/Kettle Falls/Billings , MT territory as this is a field sales role.

Job Responsibilities:

• Lead generation: Generate and work leads in developed and underdeveloped territories through prospecting, cold calling, and networking under sales manager supervision.
• Customer needs: selling to demonstrate T-Mobile’s value. Recommend wireless solutions, including price plans, data services, handsets, and accessories.
• Deal negotiation: Negotiate and close deals.
• Skill development: Develop skills in prospecting, call execution, and relationship management with leadership. Participate in product training and sales meetings.
• Sales approaches: Create effective sales approaches, solutions, and proposals.
• Sales automation: Utilize sales force automation, manage sales funnel, and report on sales activities and forecasts.

Education and Work Experience:

• High School Diploma/GED (Required)
• 1+ years verifiable new customer acquisition sales experience, preferably within a commissioned environment. (Preferred)
• Outside B2B sales experience. (Preferred)

Knowledge, Skills and Abilities:

• Task Management Ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking. (Required)
• Customer Service Demonstrated experience delivering superior customer service and attention to detail. (Required)
• Communication Excellent interpersonal, written, and oral communication skills. (Required)
• Negotiation Effective negotiating and closing skills, including communication, emotional intelligence, and problem-solving. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel:

DOT Regulated:

Total Target Cash Pay Range: $71,800 - $129,400, inclusive of target incentives

Base Pay Range: $43,080 - $77,640

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Title: Stop Loss Analyst

Job Description:

Location

Remote

Employment Type

Full time

Location Type

Remote

Department

Stop Loss

Compensation

• $65K – $70K • Offers Equity • Offers Bonus

Pay Transparency

OverviewApplication

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of role:

As a Stop Loss Analyst, you will serve as a key leader with ownership of end-to-end stop loss policy administration for Centivo’s self-funded clients and working with various internal departments (including Client Success, Implementation, Claims Operations, Member Care and Sales). You will cultivate strategic relationships with Centivo’s stop loss carrier partners, working with account managers, TPAs, brokers, agents, and vendors to assist and complete the stop loss renewal process.

Responsibilities Include:

Working under guidance of our Stop Loss Manager, you will:

• Maintain a process for identifying potential specific claimants within each client’s utilization data including collaboration with other key departments to identify and monitor specific claimants in a timely fashion.

• Manage specific and aggregate claim submission processes, acting as liaison between Centivo and its stop loss carrier partners including:

• Ensuring new carriers have Non-Disclosure Agreements in place before sharing any client data.

• Providing stop loss carrier with necessary information required for claim reimbursement consideration and appeal submissions.

• Requesting changes to stop-loss policy and/or client SPD as needed to ensure seamless coverage.

• Participating in internal workgroups and task force(s) as needed to successfully implement stop loss administration in claims system.

• Analyze stop-loss policies against the quote, application, and plan document for accuracy and agreement.

• Create and deliver monthly reports to carriers, including Aggregate Accommodations and Year-End Aggregate Filings.

• Schedule and automate recurring reporting tasks to meet internal and carrier-specific goals.

• Generate timely and accurate financial data for monthly report submissions.

• Proactively reviews weekly reports to identify potential high-cost claimants.

• Participate actively in team and department meetings on stop loss administration process and client/product implementation planning as it may relate to stop loss management.

• Ensure stop loss industry knowledge is current, bringing forward ideas and recommendations to ensure Centivo has competitive position in the marketplace.

• Convey renewal information for stop-loss rates internally within Centivo.

• Utilize developed understanding of all aspects of operational functions to efficiently perform to the established service standards as related to renewals and client service.

• Elevate client issues and concerns to appropriate Manager, Client Services and/or Account Management.

• Performs other miscellaneous projects, assignments, and duties as assigned by management.

Qualifications:

Required Skills and Abilities:

• Advanced knowledge of Microsoft Office products (Excel, Power Point, Word)

• Strong customer service, organizational and time management skills

• Demonstrated ability to meet performance goals, including accuracy and productivity

• Excellent written, verbal, and interpersonal communication skills

• Ability to access, operate, and maintain various software applications

• Ability to work independently with minimal supervision

• Strong interpersonal skills, establishing rapport and working well with others

Education and Experience:

• 4 years of experience in stop loss, claims operations, financial analytics, customer service, or client services required

• Associates degree required; Bachelor’s degree preferred

• Stop Loss policy management and marketing experience required, specifically with self-funded insurance, level-funded based client knowledge

• Knowledge of the claims/submission process

Preferred Qualifications:

• El Dorado/Javelina experience, Health Rules Payer (HRP)

• Ringmaster Smart-LinQ Experience

Centivo Values:

● Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.

● Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.

● Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.

Title: Complaints Specialist

Location: United States

Department: Team Member

Remote

Full-Time

Job Description:

Who We Are

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect iniduals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

• Annual compensation between $65,000 - $85,000, PLUS an annual performance-based, discretionary incentive.
  • *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

What You Will Do - Essential Functions

The Spec, Complaints is processes quality-of-care complaints, grievances, and incidents. Duties include all aspects of clinical quality of care complaint and incident investigations including documentation, interviews, obtaining responses from providers or facilities, reviewing medical records, staffing findings with the medical director, and resolution processes. This position requires knowledge of standards of care, identification of trends and include audit activity of medical records. The CQS is responsible for clearly written reports, and monitoring compliance.

• Complaint & Incident Management

  • Process, document, investigate, and resolve complaints, grievances, and incidents professionally, confidentially, collaboratively, and in a timely manner.
  • Review patient medical records and apply clinical/regulatory expertise; communicate detailed quality-of-care findings to management as appropriate.

• Data, Reporting & Analytics

  • Collect and analyze data for complaint/incident reports, audits, and improvement teams; apply statistical analyses as appropriate.
  • Prepare and present reports for internal meetings, external auditors/providers, senior executives, the Board, and external customers/employers.

• Accreditation & Performance Improvement

  • Support accreditation readiness: develop deliverables, coordinate cross‑departmental projects, and facilitate adherence to accreditation standards.
  • Lead/participate in regional performance improvement initiatives using PI methodologies and basic tools; manage assigned projects from design through presentation and implementation of improvements.

Who You Are

Required Qualifications

• • Unencumbered license to practice independently in a behavioral health related field or a BSN/RN
  • 3+ years post licensure behavioral health with facility-based and/or outpatient behavioral health or chemical dependency treatment OR healthcare experience with in-home primary or longitudinal care.
  • 1+ year of experience working with quality management principles, study design, data analysis, and report preparation
  • 1+ years of experience in medical record review, interpreting medical or behavioral cases with a cognitive understanding of evidence- based standards and medical practice.
  • Intermediate skills with Microsoft Office (Word, Excel, Power Point and Outlook) and Visio
  • Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Living our Values:

• • Serving everyone with compassion and leading with empathy.
  • Stepping up and creating value by taking charge and acting when there is an opportunity.
  • Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
  • Nurturing growth and belonging by respecting and celebrating everyone for who they are.

 Competencies

• • Critical thinking and analytical skills; able to decipher best practice research with statistical discrimination, design audits and surveys.
  • Strong written communication skills including routine ability to compose correspondence, memos, and reports, with text tables and graphics as required.
  • Flexibility and ability to multi-task
  • Highly organized and detail-oriented
  • Adaptable to various software programs
  • Actively participate in and positively contribute to team processes and lead team activities
  • Problem Solving

• Working Conditions:

  • Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
  • A quiet workspace with minimal background noise for calls.
  • High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
  • Frequent use of computer and phone systems
  • Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.

• We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

Title: Upmarket Customer Success Manager, Discover

Location: New York

Job Description:

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

We’re looking for our first Customer Success Manager dedicated to Yotpo Discover—a strategic, hands-on operator who’s excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up. You’ll partner closely with Product and Sales while acting as a trusted advisor to eCommerce brands, helping them understand and improve how they appear across modern, AI-driven discovery experiences.

You’ll own customer relationships end-to-end—from post-onboarding through renewal—while shaping playbooks, success frameworks, and feedback loops that will scale alongside Discover.

About Yotpo Discover

Yotpo Discover helps e-commerce brands understand and improve how they appear across AI-driven discovery experiences, including search, AI answers, and shopping assistants. As discovery expands beyond traditional search, Discover gives SEO/AEO and e-commerce teams clear visibility into performance, gaps, and opportunities.

What You Will Do

• Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
• Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
• Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines.
• Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
• Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap
• Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
• Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise

About You:

• 3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
• Hands-on SEO background (agency or in-house strongly preferred)
• Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
• Builder mentality—thrives in early-stage environments and excited to create structure where none exists
• Strategic advisor with experience managing complex customer relationships and engaging executive audiences
• Analytical and data-driven, using insights to measure performance and demonstrate business impact.
• Exceptional communicator and storyteller with strong presentation skills

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Inidualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a hybrid capacity, going into the office 4 days per week.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we’re all proud to belong.

Base salary $110,000-130,000

In addition to base salary, this role includes a variable compensation component. 

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

#LI-Hybrid

Title: Inside Sales Representative - EST/CST/MST/PST

Location: EST/CST/MST/PST

time type: Full time

job requisition id: R5796

Job Description:

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Due to the success of our current sales team, we are expanding again. We are seeking talented iniduals that thrive in a virtual remote sales environment. Our client is an industry leader and long-term partner. Multiple time zones will be considered. As an Amplity Employee you will receive a base salary, bonus, Attractive benefit package including medical, dental, vision, long-term, short-term disability, 401K, generous PTO, paid holidays and more. 

Position Summary:

The Inside Sales Representative (ISR) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned Client product, maximize the product’s selling potential, and meet program and Client objectives. The ISR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile, and approved indications to ensure appropriate patient use. The ISR utilizes approved tools for product promotion and maintains a competent level of product, program, and customer activity knowledge. The ISR is expected to collaborate with Client field-based teams and Management.

Essential Duties/Responsibilities:

• Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.

• On behalf of Client, promote Client's product(s) via the telephone (outbound and/or inbound calls) by engaging assigned HCP targets in in-depth product discussions to attain inidual, territory and company goals for sales, market share, etc.

• Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.

• Create and implement business plans to achieve territory and business sales goals.

• Maintain call productivity and metrics that are required by program.

• Achieves quarterly Client sales quotas.

• Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology, and approved messaging, and effectively use approved promotional aids.

• Maintain thorough knowledge of Client product(s) and program.

• Verify and complete required data entry in Amplity/Client CRM systems, such as details of the target’s responses, call activity, product orders, and any follow-through actions.

• Listen and respond appropriately to customer needs and questions within program timelines.

• Partner and collaborate with Client field sales Account Managers and Client Sales Managers to plan territory coverage when required.

• Create and maintain a positive impression with Client and Client’s customers.

• Prepare reports for Management as needed.

• Fully comply with all laws, regulations, and Amplity Policies, Code of Conduct, all privacy and data guidelines, and relevant state and federal laws and regulations.

• Participate in teleconference and live (when required) National, Regional and District Meetings and training sessions and represent client at National and/or local Conventions when applicable.

• Other projects as assigned.

Key Working Relationships:

• Report to Amplity Sales Manager or Program Director.

• Work closely with other team members assigned to the program and members of Amplity home office support.

• Maintain a positive working relationship with customers and Client contacts.

Education and Experience:

Required:

• Bachelor’s degree from an accredited university or college.

• A minimum of 2+ years of previous sales experience or relevant professional experience with proven record of success.

• Flexibility to cover multiple time zones as needed.

Preferred:

• Account and territory management experience.

• Inside Sales or Contact Center experience.

• Aesthetics experience.

Knowledge, Skills, and Abilities:

• Excellent verbal, written and interpersonal communication skills.

• Clear, articulate and grammatically sound speech, professional demeanor, and excellent phone manner and communication skills.

• Strong focus on providing customers with superior support and service.

• Ability to learn, understand, and communicate complex information over the telephone.

• Strong rapport-building skills and active listening skills.

• Excellent selling, closing, persuasion, and presentation skills.

• Ability to display high levels of initiative, effort, and commitment to successfully complete projects and assignments.

• Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.

• Must be self-motivated and disciplined.

• Good organizational and planning skills, strong attention to detail and accuracy.

• Ability to work independently and as a team member.

• Flexibility and ability to handle multiple tasks simultaneously.

• Must be able to deal with people at all levels inside and outside of the Company.

• Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook.

• Must be able to successfully complete Client trainings in their entirety (home study and live training) and meet all training expectations in order to proceed to servicing Client’s customers within the parameters of the program.

• Must be able to participate in teleconference, live, national, regional, district meetings, training sessions and represent client at national or conventions when requested.

Key Performance Competencies:

• Interpersonal Savvy

• Customer Focus

• Business Acumen

• Driving for Results

• Decision Quality

• Dealing with Ambiguity

• Planning

• Motivating Others

EPIIC Values:

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion: We love what we do. Our energy inspires, engages, and motivates others.

Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an inidual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.

Title: Small Business Ownership (US) – Freelance AI Trainer Project

Location: United States of America

Job Description:

Are you a current or former small business owner eager to shape the future of AI? Large-scale language models are evolving from simple conversational tools into systems capable of supporting entrepreneurs with operations, strategy, financial planning, and customer engagement. With high-quality training data grounded in real-world business experience, tomorrow’s AI can better serve Very Small Business (VSB) owners navigating limited resources and high-stakes decisions. That training data begins with you—we need your practical expertise to help power the next generation of AI.

We’re looking for current or former owners and co-owners across a range of industries, including retail, e-commerce, professional services such as consulting, legal, and accounting, technology and software, hospitality and food and beverage, healthcare and wellness, creative and media, construction and trades, and other small business sectors. Whether you are a new business owner or have years of operational experience, your insight into day-to-day decision-making is highly valuable.

On a typical day, you will engage the model with realistic small business scenarios and operational challenges; evaluate outputs related to budgeting, pricing, marketing strategy, hiring decisions, vendor management, customer communications, and basic compliance considerations; assess whether responses are practical and aligned with how Very Small Businesses actually operate; capture reproducible error traces; and provide structured feedback to improve prompts, evaluation criteria, and real-world applicability. You may also help identify where models oversimplify trade-offs or misunderstand resource constraints common to VSB environments.

Direct experience owning or co-owning a small business is strongly preferred. Experience managing operations, finances, marketing, staffing, or growth strategy is highly relevant. Entry-level business owners as well as seasoned entrepreneurs are encouraged to apply. Clear, metacognitive communication—explicitly articulating how and why decisions are made in a real business context—is essential.

Ready to turn your small business ownership experience into the knowledge foundation for tomorrow’s AI? Apply today and help train systems that better support entrepreneurs worldwide.

We offer a pay range of $6 to $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high-speed internet; company-sponsored benefits such as health insurance and PTO do not apply.

Job title: Small Business Ownership – Freelance AI Trainer Project

Title: Director, Partner Success

Location: Remote - NA

Job Description:

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. 

We have offices in San Francisco, San Diego and Los Angeles for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

You’ll work hand‑in‑hand with SW Partnerships, HW Partnerships, Product, Marketing, RevOps, Project Management, and market leaders, acting as an accountable owner for ongoing health and performance across the ecosystem partnerships. 

What you’ll do

Own the partner lifecycle after the deal is signed

• Take handoff from SW/HW Directors at signature and lead the journey through onboarding, launch, optimization, renewal, and expansion.
• Serve as the primary point of contact for our ecosystem partners on performance, operations, and ongoing collaboration.

Build a scalable Partner Success engine

• Design and implement standard playbooks for onboarding, launch readiness, in‑life support, and QBR/MBR rhythms across partner tiers utilizing the latest tools in AI. 
• Segment partners into clear tiers (e.g., strategic, growth, self‑serve) and align level of support, governance, and expectations accordingly.
• Work closely with the RevOps/Operations function to define processes, tooling, and reporting that scale.

Drive performance management and accountability

• Define and manage scorecards and KPIs for each partner (attach rate, multi‑connected %, revenue, engagement, NPS, support metrics).
• Run QBRs/MBRs with partners and internal stakeholders; surface insights, risks, and recommendations.
• Identify underperforming partnerships early and lead structured turn‑around plans (or managed wind‑downs where appropriate).

Be the voice of partners inside Oura

• Aggregate partner feedback across Product, Engineering, Marketing, Data, and Ops into clear, prioritized themes.
• Influence Ecosystem primitives, motions, and surface roadmap based on what’s actually working in‑market and where friction is highest.
• Help markets (eg. Women’s Health) understand how ecosystem partnerships are performing within their segments.

Ensure operational excellence and compliance

• Partner with Legal, Security, and Clinical/Regulatory teams to ensure live partnerships operate within approved guardrails (data sharing, privacy, SLAs, reporting).
• Work with Support/MX and Ops to handle escalations gracefully and maintain a high bar for member and partner experience.

Lead and grow the Partner Success function

• Establish a culture of proactive problem‑solving, data‑driven decisions, and high‑quality communication with both partners and internal teams utilizing AI tols

We’d love to have you on the team if you have

• 8–10+ years in Customer/Partner Success, Account Management, Strategic Partnerships, or Operations in health tech, SaaS, platforms, or similar.
• Experience owning post‑sales performance for complex, multi‑stakeholder partnerships or enterprise customers.
• Strong comfort with data and analytics: you can work with RevOps/Data to define metrics, interpret dashboards, and turn insights into action.
• Demonstrated ability to build or mature Partner Success/CS functions (playbooks, tiering, QBRs, health scoring, tooling).
• Outstanding communication skills: you translate complex concepts into crisp narratives for execs, partners, and cross-functional peers.
• Proven track record leading matrixed initiatives across Product, Engineering, Marketing, Sales/BD, and Operations.
• High integrity around privacy, security, and member trust.
• Fluency with the latest AI tools and building solutions for partner enablement to drive revenue per head efficiency. 
• A driven, self-starting mindset, comfortable with ambiguity, energized by building from zero to one.
• A passion to make health a daily practice for millions of people worldwide.

Nice to have

• Background in wearables, healthcare, pharma, diagnostics, or regulated data environments, especially where data sharing and outcomes measurement matter.
• Experience supporting both D2C and B2B/B2B2C partnerships.
• Familiarity with tools like AI agents, like Claude, OpenAI, Gemini + others, and  CRM tools (Hubspot).

Logistics

• Location: North America (remote‑friendly)
• Travel: 10-20%

Benefits 

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1: $200,600 - 236,000
• Region 2: $182,750 - $215,000
• Region 3: $164,900 - $194,000

A recruiter can determine your zones/tiers based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Rhode Island (RI), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI). 

Oura is proud to be an equal opportunity workplace. We celebrate ersity and are committed to creating an inclusive environment for all employees. Iniduals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure iniduals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!

• Our jobs are listed only on the ŌURA Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

Title: Product Operations Summer

Location: United States - Texas - Austin

Job type: remote

Job Description:

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

Sprinklr is looking for a Product Operations Summer Intern to join our global Product team. In this role, you will help improve how our product organization operates, supports launches, and delivers value to customers. You’ll work cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams to help streamline processes and support product initiatives.

What You’ll Do

Product Operations & Process Support

• Assist with improving workflows, documentation, and internal processes across the Product organization.
• Support coordination of product launches and internal enablement activities.
• Help maintain and organize product documentation and knowledge resources.

Data, Insights & Reporting

• Support tracking and reporting on product metrics and operational KPIs.
• Help analyze feedback from customers and internal stakeholders to identify trends and opportunities.
• Assist with building dashboards and reports to support product decision-making.

Cross-Functional Collaboration

• Partner with Product Managers, Engineering, Customer Success, and Sales teams to support key initiatives.
• Help coordinate meetings, communications, and updates across teams.
• Assist with research and operational projects that improve team efficiency and alignment.

What You Bring

• Pursuing a degree in Business, Operations, Product Management, Analytics, or a related field
• Strong organizational and project coordination skills
• Experience with Microsoft Office and/or Google Workspace
• Analytical mindset and attention to detail
• Strong written and verbal communication skills
• Interest in Product, Operations, and the SaaS industry
• Ability to work collaboratively in a global, cross-functional environment

What You’ll Learn

• How product teams operate in a global SaaS company
• Exposure to product launches, metrics, and operational workflows
• Hands-on experience working across Product, Engineering, and Go-To-Market teams
• How product decisions are supported by data and customer feedback
• Insight into Sprinklr’s business model and product ecosystem

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

JOB REQ COMPENSATION RANGE

$39,000 - $65,000

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple inidualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. 

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Title: Inbound Sales Development Representative (SDR)

Location: United States Remote

Employment Type

Full time

Location Type

Remote

Department

Sales

Compensation

• $45K – $50K • Offers Equity • Offers Commission

Department: Sales

Job Description:

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both.

With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint.

We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness.

The Role:

As an Inbound Sales Development Representative, you'll be the first person potential customers connect with when they discover Arketa. You'll work with fitness business owners who are already interested in what we offer—whether they've signed up for a trial, requested a demo, or downloaded our content.

Your role bridges marketing and sales, turning warm leads into qualified opportunities for our Account Executives. You'll spend your days understanding what fitness entrepreneurs need, qualifying their fit with Arketa, and setting up demos that help them see how our platform can transform their business.

If you love talking to people about their goals, enjoy problem-solving, and want to help wellness businesses thrive, this role offers the perfect opportunity to make an impact while building your sales career.

What You’ll Do:

• Connect with interested prospects: Reach out to leads from trials, events, content downloads, and marketing campaigns via phone, email, and SMS

• Qualify and prioritize leads: Understand each prospect's business needs, timeline, and decision-making process to determine their fit with Arketa

• Schedule high-quality demos: Set up meetings between qualified prospects and Account Executives, ensuring smooth handoffs with complete context

• Become an Arketa expert: Understand our platform inside and out so you can speak confidently about how we solve real problems for fitness businesses

• Keep everything organized: Maintain accurate records in HubSpot, track lead progression, and ensure nothing falls through the cracks

• Collaborate across teams: Work closely with Marketing to optimize lead quality and provide feedback on campaign performance

• Follow up strategically: Stay connected with prospects who aren't ready to move forward immediately, nurturing them until they're ready for next steps

What We’re Looking For:

• Customer-focused experience: Background in customer-facing or sales roles where you've helped people solve problems

• Strong communication skills: You can explain complex ideas simply and build rapport quickly over phone, email, and video

• Organized and detail-oriented: You can manage multiple conversations and priorities without missing important details

• Curious and coachable: You ask good questions, listen actively, and are eager to learn about both our platform and our customers' businesses

• Resilient and motivated: You stay positive when prospects aren't ready and keep pushing toward your goals

• Tech-savvy: Experience with CRM systems (HubSpot preferred) and comfortable with sales tools and technology

• Fitness enthusiast: Bonus points if you understand the wellness industry and have experience with fitness studios or similar small businesses

What We Offer:

• Competitive Salary, Stock Options, and Performance-based Bonuses

• Comprehensive Medical, Vision and Dental Insurance

• Unlimited PTO

• Wellness Reimbursement

• Ownership and Opportunity for Advancement

For this role, the estimated annual base salary is up to $50,000, depending on experience and qualifications. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process.

Arketa is an equal opportunity employer and is committed to ersity in its workforce. We actively encourage applications from all qualified iniduals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a erse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.

BitMEX is looking to hire a Customer Support Specialist (Russian Speaker) to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

Bitso is looking to hire a Customer Support Analyst to join their team. This is a full-time position that can be done remotely anywhere in Latin America.

Title: Administrator, Engineering Services

Location: New York City United States

Department: Engineering Services

Salary range: $55,105.00 – $63,371.00

Full-time

Job Description:

The NYC Department of Buildings (DOB) is responsible for ensuring the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. We facilitate compliant development with integrity, efficiency and professionalism. We are committed to becoming a premier municipal building organization, dedicated to enhancing the quality of life for all New Yorkers and making our city safer. We are committed to improving our performance and developing procedures that are streamlined, understandable and transparent.

The Engineering Services Division is comprised of three (3) units: Construction Safety Engineering (CSEng); Concrete Enforcement Engineering (CEU); and Cranes and Derricks (C&D). The three (3) units within Engineering Services are staffed predominantly by engineers, with nominal inspectorial and administrative staff in Cranes and Derricks. The Engineering Services portfolio covers a wide range of Department's services: post-permit audits, audits of work without permits, site work, accident and incident response and reports, investigations and enforcement, occasional pre-permit audits, authoring building codes, memos, bulletins, legislative agenda, industry outreach, court appearances (ECB, civil and criminal) and design analytical work.

All administrative tasks for CEU and CSEng are managed by the Engineering Services Administrator.

Under general supervision, with some latitude for independent initiative and judgment, performs responsible administrative work, including:

• Provide administrative support to the Assistant Commissioner, Engineering Services
• Serve as the primary contact for ision personnel, the public, DOB management, and other DOB units
• Coordinate communication and information between various units and Borough Offices when needed
• Coordinate and act as a liaison between Engineering Services and other DOB units, take messages, answer phone calls, field questions from the public and other units, set up appointments and prepare correspondence for unit managers
• Coordinate, assign and monitor workflow of administrative tasks related to CEU and CSEng
• Perform administrative functions related to processing of complaints, DOB violations and OATH Summons/ Environmental Control Board (ECB) violations, including data entry, disposition, maintenance, and dismissals
• Enter and/or modify Stop Work Orders and Vacates
• Retrieve data and information from DOB NOW and Building Information Search (BIS), as needed
• Monitor customer service counter, incoming calls, and unit inboxes, and assist with addressing questions regarding inspections and compliance reports
• Assist in the preparation and administrative processing of Emergency Declarations (EDs) and Immediate Emergency Declarations (IEDs)
• Perform database management for the ision including creating and entering data, as needed
• Schedule meetings with owners, their professionals, and contractors with the Assistant Commissioner of Engineering Services
• Document violations served by other units on behalf of CEU and CSEng
• Log and prepare DOB and ECB violations on ECB Violation Batch Transmittal Form for presentation to the Administrative Enforcement unit (AEU)
• Collect and prepare documentation for Freedom of Information Law (FOIL) requests
• Perform timesheet administration and coordinate with Human Resources and Employee Experience (HREX) on other personnel requirements
• Prepare purchase orders and invoice processing for uniforms, equipment, and other necessary supplies
• Coordinate with IT and prepare necessary requisitions for network access, trouble reports, and software and hardware requests for CEU and CSEng
• Oversee and assist in processing paperwork for all CEU and CSEng
• Schedule interviews for hiring of employees, college aides, and interns; prepare the hiring documents and coordinate with HREX to ensure timely processing
• Schedule required training with Buildings University for CEU and CSEng
• Assist with other tasks and special projects at the behest of Assistant Commissioner and Executive Engineer of the Engineering Services ision

REMOTE WORK

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

CIVIL SERVICE STATUS

Only permanent Principal Administrative Associates, applicants who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

ESSENTIAL SKILLS: - Strong computer skills, including the use of Microsoft applications such as Microsoft Word, Excel, PowerPoint, and Access - Ability to work independently and collaboratively - Strong communication skills - written and verbal - Excellent organizational skills ability to prioritize and manage workload

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.  

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a erse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an inidual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Title: Community and Member Outreach Assistant

**Location:**Tucson AZ

Work Type: Hybrid, Full Time

Job ID: R4434177

Job Description:

Banner Plans & Networks (BPN) is a nationally recognized leader in Medicare and private health plans, dedicated to improving member health through innovation and collaboration. We are seeking a personable and relationship-focused Community and Member Outreach Assistant to join our forward-thinking team.

In this role, you will be the face of BPN for our Medicaid members, helping them navigate the complexities of applications and eligibility. We are looking for someone who genuinely enjoys building long-term, trust-based relationships with our members.

Your Impact:

• Member Advocacy: Act as a primary guide for Medicaid members and the local community to help them apply for Medicaid and understand their benefits and eligibility.
• Relationship Building: Serve as a friendly and accessible resource, fostering deep connections with members during every interaction.
• Event Support: Coordinate and manage community events across our service areas, handling everything from logistical setup/cleanup to engaging directly with attendees.
• Operational Support: Support departmental goals through outbound calls and administrative tasks to ensure our members stay connected to the care and resources available to them.

Position Details:

• Schedule: Full-time, Monday-Friday, 8:00 AM - 5:00 PM.
• Location: Primarily remote, with mandatory travel for events or meetings.
• Ideal Candidate: Personable demeanor, customer service experience, basic Excel skills, and a comfort for fast-paced environments. Knowledge of Health-e-Arizona Plus systems or AZ Medicaid Manual is a plus. Bilingual in English and Spanish highly preferred.

Banner University Health Plans (BUHP) manage a variety of health plans. Our mission is to advance health and wellness through education, research and patient care. As such, B UHP operates as one component of an integrated health care system that includes Banner ‒ University Medical Center Tucson Campus and South Campus as well as a comprehensive network of Banner Health primary care and specialty care providers. We also have a robust and ersified community provider network across all counties of operation. Our goal is to ensure that our members have access to care nearby and that primary care providers have a good selection of local providers with which to work and refer our members.

POSITION SUMMARY

This position promotes Health Plan benefits and services to current and potential members at community events, sponsorships, charities, health-related events, community partnerships, speaking engagements and outreach programs. This position will participate in all member growth and retention programs and activities as assigned.

CORE FUNCTIONS

1. Coordinates and supports member retention programs and activities as assigned. Tracks results to assist in the development of measurable outcomes.

2. Identifies potential outreach opportunities to inform current and potential members of health plan benefits and services.

3. Maintains a calendar of all outreach events. Coordinates marketing materials, giveaways, and activities for all outreach functions. Assists manager in planning HP sponsored outreach activities.

4. Health Plan representative with community agencies and serves on various community-based committees. Attends and participates in appropriate health fairs and community events.

5. Collaborate with key internal departments and external clients to ensure members receive continued access to care.

6. Works effectively with community-based agencies and practitioners to ensure members understand how to receive proper health care. Establishes and maintains relationships with community partners.

7. Acts as a liaison with state AHCCCS and local county and state agencies. Adhere to AHCCCS, CMS and AZ DOI Marketing Guidelines.

8. Serves as a point of contact for inquiries and requests from community partners and community organizations. Creates and maintains an up-to-date external list of community contacts. Ensures the HP websites have current and accurate information related to Outreach.

9. Internal customers include volunteers, physicians and staff, including management and administrative level employees. External customers include community and business organizations, potential patient referral facilities, patients and families.

MINIMUM QUALIFICATIONS

Skill level typically achieved through a minimum of two years of experience in community relations, marketing, customer service or Health care related field with one year experience in a health care environment. Must have ability to work evenings and weekends required. Must have reliable transportation, valid driver's license, proof of car insurance and clean driving record.

Must have knowledge of AHCCCS and/or CMS regulations. Must possess knowledge of HP CRM & IDX. Requires good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly. Must possess basis computer skills, including familiarity with office suite. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must possess the ability to work cohesively in a team environment.

PREFERRED QUALIFICATIONS

One year experience with AHCCCS, Commercial Insurance and/or Medicare preferred. Bilingual skills (English/Spanish) preferred

Additional related education and/or experience preferred.

Title: Patient Intake Coordinator

Location: Richardson United States

Job Description:

• Administrative
• Texas Oncology
• 38436

Job Description

Overview

The US Oncology Network is looking for a Patient Intake Coordinator to join our team at Texas Oncology.  This full-time position will support the Revenue Cycle Department at our 3001 E. President George Bush Hwy Suite 100 location in Richardson, Texas.  Typical work week is Monday through Friday, 8:30a - 5:00p.

Note from Hiring Manager:

1. Strong Mission & Purpose

Texas Oncology is committed to delivering excellent, evidence‑based cancer care while advancing oncology for the future. Employees work in an environment focused on making a real difference in patients’ lives—“More breakthroughs. More victories.”

2. Compassion‑Driven Culture

The organization emphasizes a respectful, welcoming culture among physicians, advanced practice providers, and care teams, supporting collaboration and partnership across the network.

3. Comprehensive Benefits Package

Texas Oncology offers a wide range of benefits designed to support employees’ well‑being:

• Robust health insurance options for employees and families
• 401(k) retirement plan with strong planning resources
• Wellness program that rewards healthy lifestyle choices
• Perks such as discounted rates on auto, home, legal, and pet insurance
• Work/life balance, with Monday–Friday schedules and no nights, weekends, or holiday shifts for most roles
• Additional benefits provided through The US Oncology Network (Texas Oncology’s network partner) include comprehensive medical, dental, vision, prescription coverage, employee assistance programs, and wellness incentives.

4. Career Development & Learning Opportunities

Texas Oncology highlights career growth as part of its value proposition. Employees note opportunities to learn new skills, especially in oncology for those new to the specialty.

5. Variety of Roles Across Texas

With clinics throughout rural and urban regions, Texas Oncology offers erse opportunities for different types of healthcare and administrative professionals.

6. Meaningful Patient Impact

Employees often mention that the ability to serve cancer patients and support them through treatment is one of the most rewarding aspects of working at Texas Oncology.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

What does the Patient Intake Coordinator do?

Under direct supervision, responsible for new patient coordination activities that may include account and insurance registration and scheduling of new patients for exams and procedures. Maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

Responsibilities

Essential Duties and Responsibilities:

• Effectively oversee and manage the continuum of the new patient referral process within department standards.
• Provides strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
• Independently assesses patient needs to prioritize and triage referrals.
• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
• Proactively follows-up on missing medical records and test results from referring providers.
• Obtains patient demographic, insurance, referral, and other pre-visit required information.
• Verifies and registers patient accounts in the practice management system.
• Facilitates insurance benefit and eligibility investigations.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Distributes appropriate medical forms to the patient for completion prior to initial visit.
• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
• Works in conjunction with the clinical team to accommodate scheduling requests.
• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
• Provides support and information to providers to problem solve and manage complex administrative issues.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Qualifications

Minimum Qualifications:

• High School diploma or equivalent required.
• Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Competencies:

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment:

This is a hybrid position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by air or automobile to office sites.

Title: Customer Care Associate

Location: Concord United States

Job Description:

About Cerus:

Cerus aims to be the global leader and trusted partner of blood centers and hospitals whose technology, services, and commitment are the lifeblood of safe and accessible blood for patients around the world.

This temporary opportunity is expected to last 4 - 16 weeks and follows a hybrid work schedule based out of Concord, CA.

Summary & Scope of Position:

Performs all Customer Care processes and supports Cerus organization. Ensures customer requirements and company obligations for product and services are met, and in line with company policies and procedures.

Primary responsibilities:

• Support customer administration activities with:
• Development of customer care processes systems and improvements of existing processes and systems
• Generating reports all necessary reports
• Act as point of contact for internal and external customers
• Collaborate with colleagues based on area of responsibility.
• Process customer purchase orders for products and services, provide all necessary confirmations
• Intake of customer complaints and feedback
• Control and archive customer care records
• Interface with 3PL warehouse regarding all necessary and required functions
• Perform other duties as required.

Qualifications/Requirements:

• Associates degree or equivalent with a minimum of 4 years' experience in customer service or related field
• Experience with medical device, diagnostic or medical technology preferred
• Attention to detail, priority setting and time management
• Ability to work independently and as a team member
• Ability to interact with a erse customer population
• Strong verbal and written communication skills
• Proficiency with Microsoft Office, Salesforce CRM, ERP system knowledge or equivalent

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Title: RPO - Talent Acquisition Manager GTM

Location: New York 

People – HR 

Full Time 

Hybrid

Job Description:

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you.

What You'll Do:

• Headhunt top profiles for Sales (pre-and-post sales)/ Marketing / Support functions, by sourcing and proactive outreach after having identified the needs of team leaders and hiring managers.
• Assess applications/potential interest, by managing candidates' screening and by conducting pre-qualification interviews for the positions that will have been assigned to you.
• Provide an excellent candidate experience.
• Manage and act as a trust advisor to internal stakeholders through coaching and sharing best-practices with all those involved in a process.
• Track and report talent acquisition metrics to identify best practices and pain points.

Who You Are:

• Prior experience in a Talent Acquisition Function in a fast-growing environment and prior experience in go-to-market hiring in the Tech space.
• You have strong headhunting skills and can pivot from 'volume' approaches to more retained search approaches as needed.
• You have an entrepreneurial mindset, you like challenges and getting hands-on.
• You have excellent interpersonal and communication skills, you are able to build strong relationships with candidates and employees. And able to act as a key brand ambassador.
• You like productivity tools and you know how to manage and prioritize your tasks in a structured way.
• You are curious, you like learning and working with autonomy.
• You are pragmatic and know how to solve problems quickly.
• You are analytical and rigorous, and have good attention to detail.
• You excel in challenging and fast paced environments.

What We Offer:

• Competitive package
• Brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
• Remote-friendly environment
• High-end equipment (based on stock/availability) to do your work in the best conditions

How we work

• Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
• Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
• Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
• Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe ersity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Manager, Customer Success, Scale AMER

Location: Chicago United States

Job Description:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

As Manager, Customer Success, Scale AMER, you'll lead a team responsible for partnering with hundreds of high-potential customers across the AMER region. These customers may not always require high-touch support, but they absolutely deserve high-impact experiences. You'll be at the forefront of building a scalable and repeatable approach to success that blends data, automation, and human guidance to help customers grow with Intercom.

This is a fantastic opportunity for someone who thrives at the intersection of strategy, customer experience, and team leadership, and who's excited to shape how we scale success across a fast-growing and erse customer base.

What will I be doing? 

• Building and developing a high-performing team of Scale Customer Success Managers, with a focus on learning, growth, and collaboration.
• Building and evolving Intercom's scaled CS approach in AMER using a combination of 1:many programs, playbooks, automation, and proactive outreach.
• Ensuring your team delivers measurable customer outcomes across a large and dynamic book of business, supporting product adoption, retention, and expansion.
• Collaborating with cross-functional partners in Solutions, Sales, Marketing, Support, and Product to streamline the customer journey and deliver a consistent, high-quality experience.
• Using data and customer signals to prioritize impact, mitigate risk, and identify opportunities to improve customer health and business performance.
• Helping define and iterate on our global scaled CS playbook, sharing learnings across regions and teams.
• Advocating for AMER customer needs within the wider Success and Product organizations.

What skills do I need? 

• 3+ years of experience in a leadership role within Customer Success, Account Management, or a related field
• 5+ years of experience as a CSM, Account Manager, or related customer-facing role at a B2B technology company
• Proven success driving customer outcomes in scaled or high-volume segments.
• A thoughtful, people-first leadership approach that encourages curiosity, growth, and inclusion.
• Strong operational mindset-you enjoy simplifying complexity and bringing structure to ambiguity.
• Confidence working cross-functionally and influencing without authority.
• Excellent communication skills, with the ability to tailor messages for different audiences and contexts.
• Passion for improving customer experience and driving meaningful business impact.

Benefits 

We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.

The OTE salary range for candidates within the Greater Chicago Area is $164,875 - $208,013. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). 

#LI-Hybrid

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on isive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values ersity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Title: AI Outcomes Manager- West

Location: 

• This role is hybrid (4 days a week in our SF Bay Area offices)

Full-time

Job Description:

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company's cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain's deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.

You will:

• Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean.
• Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean's platform.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities.
• Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

About you:

• 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach.
• Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you've shipped outcomes, not just demos.
• Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions.
• Product sense and user empathy-you can spot high‑value applications of AI across erse job functions and design clear, guided experiences.
• Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code.
• Good to have:
• Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
• Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
• Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

Location:

• This role is hybrid (4 days a week in our SF Bay Area offices)

Compensation & Benefits:

The standard OTE range for this position is $150,000-$212,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a erse bunch of people and we want to continue to attract and retain a erse range of people into our organization. We're committed to an inclusive and erse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-HYBRID

Title: Clinical Specialist, Vessel Closure-Central PA

Location: United States - Pennsylvania - Allentown

Re,pte

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

This is a field-based position, supporting Abbott’s Vascular ision. Abbott Vascular provides innovative, minimally invasive, and cost-effective products for the treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices, peripheral stents, thrombectomy catheters, and atherectomy devices.

We currently have an opportunity for a Clinical Specialist, Vessel Closure, in Central PA. The Clinical Specialist will primarily be responsible for case planning, case support coverage, and product pull- through throughout the designated territory, and throughout the Region as needed. The Clinical Specialist will promote Vascular products through education, service and training of customers in the hospital setting. The Clinical Specialist will provide clinical education and sales support in order to assist in achieving projected sales goals, increasing sales revenues within assigned product lines, and increasing market share. This position will have a heavy focus on Vessel Closure.

What You’ll Work On:

• Serves as the technical procedure and product expert in support of case coverage in the hospital setting.

• Focuses on Electrophysiologists and Interventional Cardiologists and hospital staff to support the complete Vessel Closure portfolio, including small and large bore arterial, venous, and future product releases.

• Meet with existing and potential customers (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how Vascular products can help them to achieve their goals.

• Develop relationships with hospital personnel; make new contacts in hospital departments; identify key decision makers.

• Serve as primary resource for clinical support in case coverage, troubleshooting and in-service education for company products.

• Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.

• Attend clinical procedures in the Cardiac Cath Lab, Interventional Radiology Lab, and Operating Room to ensure customer and patient success with Vascular products.

• Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, product development) to develop optimal solutions.

• Support the broader Region as needed with case support in addition to the defined territory.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience

• 2-5+ years of related work experience

• Ability to travel 50% within the assigned region

Preferred Qualifications

• Patient interaction experience within a lab/operating room environment

• Relevant Technical Certification

The base pay for this position is

$68,000.00 – $136,000.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

AVD Vascular

 LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not ApplicableSIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Iniduals with Disabilities/Protected Veterans.    

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\_Spanish.pdf

Title: Regional Service Excellence Lead

Location: United States (Remote – must reside within assigned territory: Minnesota, Louisiana, South Dakota, Ohio region; preferably Chicago, Illinois)Remote – must reside within assigned territory: Minnesota, Louisiana, South Dakota to Ohio

Full time

Travel: Up to 75% within territory

Requirements: Must live within the territory (preferably near a major airport) and possess a valid driver’s license.

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for ersity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position
• Qualified candidates must currently live in the territory, preferably near a major airport.
• Must be able to travel to 75 %
• The territory covers Minnesota to Louisiana, South Dakota to Ohio.  
• Can live anywhere in the region, preferably in Chicago.
• Must have a Valid Driver’s License.

The Regional Service Excellence Lead is responsible for facilitating technical training, providing supplemental escalation support, and reinforcing technical acumen within the field service team. This role ensures real-world, relevant training experiences, expedites customer escalations, and strengthens technical and communication skills across the region to enhance service quality and customer satisfaction.

What You’ll Work On

• Training Design and Delivery:
• Conduct instrument or automation training classes based on expertise.
• Designs impactful training for adult learners by balancing technical depth with practical application.
• Ensuring training content remains current and relevant with real-world examples.

Field-Based Co-Travel Evaluations & Upskilling:

• Perform on-site evaluations of field service teams.
• Assess technical ability, tool utilization, and customer communication skills.
• Provide coaching and development opportunities to build leadership foundations.
• Drives consistency in technical standards across erse teams.
• Collaborate with regional leadership to customize strategies for team success.

 Escalation Support:

• Serve as a regional escalation resource for technical issues.
• Deliver timely and consistent support to improve repair metrics and customer experience.
• Contributes to cost-of-service reduction (target: 10%).
• Supports high-cost part approval management (target: 5% improvement).
• Assists in inventory optimization (trunk stock goals).

Required Qualifications:

• Associates Degree
• Experience Details Minimum 3 years Abbott field service experience
• Minimum 5 years Related service experience overall
• Proficiency with instruments or automation systems.
• Strong technical acumen and troubleshooting ability.
• Excellent communication and coaching skills.
• Ability to adapt training for adult learners.

Preferred Qualifications:

• Desire to train others
• Strong data analytics
• Strong customer interaction skills
• Experience with Alinity C Alinity I

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for erse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee ersity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$86,700.00 – $173,300.00

In specific locations, the pay range may vary from the range posted.

Job Family: Support Services

Significant Work Activities:

Equal Employment Opportunity:

Title: Senior Heavy Duty Power Customer Portfolio Manager - Power Outage Manager

Location: Remote USA

Full-time

Job Description:

Job Description Summary

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What impact you’ll make?

Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline.

• In this role, you will oversee all contract performance activities across customer sites, serving as the primary liaison between the customer and the project team. You will be responsible for managing information flow, ensuring the timely resolution of issues, and negotiating changes or solutions as needed. Additionally, you will ensure adherence to all operational, financial, and technical contract specifications. The role involves leading proposal negotiations and contract administration, while providing support to senior leadership on key accounts.
• Identify business challenges and implement best practices that enhance product quality, process efficiency, and service delivery.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• In this role you'll be representing GE VERNOVA as liaison and resource between internal/external organizations and for assigned customers to contribute to the overall NAM POWER business service strategy.
• Foster strong relationships and serve as the single point of contact for all customer communications.
• Provide on-going Gas and Steam Turbine Product technical and business support to assigned customers and power plants.
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize, while responsible for all customer invoicing/credit memo.
• Manage the customer portfolio P&L and identify opportunities for growth .
• Develop and own the site communication strategy, proactively identifying opportunities to introduce products and services that drive customer value.
• Organize pre-outage, post-outage, and outage milestone meetings with all stakeholders for each location.
• Drive the Outage 360 process and Change Order management. Collaborate with FieldCore to define project scope and serve as the lead for resolving emergent and forced outages.
• Manage the full lifecycle of On-Site and Shop repairs—from defining scope and requesting quotes to scheduling and resolving technical matters within the GEV network.
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE VERNOVA.