Title: Qualifying Specialist- Online Division- Grand Canyon University - Phoenix, AZ

Location: Phoenix, AZ, USA

*Remote work but must reside within Phoenix Metro Area*

Job Description:

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Grand Canyon Education is currently seeking a talented, energetic Qualifying Specialist for our enrollment. As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education.

What you will do:

• Respond to prospective new student inquiries via outbound phone calls.

• Discuss prospective students’ background, goals, and objectives to determine fit with GCU’s academic programs.

• Forward qualified student inquiries to enrollment counselor depending on the area of interest.

• Demonstrate effective interpersonal skills during all transactions.

What you will need:

• A passion for assisting others in realizing their goals through higher education

• High level of integrity and commitment to compliance with regulatory rules.

• Enjoys a fast-paced, dynamic work environment

• Excellent interpersonal and communication skills

• Strong computer skills with the ability to toggle between multiple software programs.

• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement, and Mission of Grand Canyon University.

Why work at GCE:

• A career where your work makes a difference in students’ lives.

• Opportunity to work from home

• Ongoing professional development and growth.

• Outstanding benefits and work perks.

• Generous PTO starting at 20 business days per year, 11.5 paid Holidays, and Tuition Benefits.

• Collaborative and supportive work environment...and more!

Starting Salary: $35,000 a year

Bilingual 24/7 Clinical Support Behavioral Licensed Clinician - Evernorth - Remote

Location: Remote USA

Evening Schedule - Shifts begin at 12 pm and 3 pm CST.

Our mission is to provide immediate, personalized clinical support—whether it’s a moment of crisis, clinical consultation, or a step towards lasting change. Our mission is to be responsive, collaborative, and impactful with each connection.

As a Behavioral Licensed Clinician on our 24/7 Clinical Support Team, you will deliver expert, compassionate care across a wide spectrum of behavioral health needs. This team is designed to ensure continuity—each Behavioral Licensed Clinician remains with the customer throughout their journey, becoming a trusted clinical partner. While every team member supports various clinical populations and needs, we value and will leverage subject matter expertise in the development of training, curriculum, and clinical consultation. You’ll be called on to bring depth into your areas of specialization while remaining flexible and responsive across all cases.

The successful candidate will have demonstrated clinical excellence with mental health, substance use disorders, crisis call work, and case management with a passion to deliver a service experience that exceeds the member’s or provider’s expectation. The team works in a fast-paced environment, on a queue, taking telephonic calls in the moment, balanced with scheduled calendar appointments.  The team operates 24/7/365 in support of the full organization.

Duties and Responsibilities

• Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey

• Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen

• Provide real-time crisis de-escalation, safety planning, and risk management

• Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps

• Develop SMART goals that empower members to lead and maintain a healthy lifestyle

• Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals

• Sheppard members to appropriate clinical care, treatment programs, and community resources

• Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation

• Leveraging an evidence-based specialized curriculum in a wide range of clinical areas that support our members’ unique needs

• Perform research and provide relevant educational or support resources tailored to the member’s situation

• Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions

• Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities

• Exhibit diplomacy, empathy, and professionalism—even in difficult conversations or with resistant participants

• Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices

• Able to manage multiple health records and systems to accurately document customer interactions and progress

• Communicate effectively and succinctly in both verbal and written format

• Perform other related duties incidental to the work described herein

Qualifications

• Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization.

• Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus)

• Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred

• Bilingual in Spanish - language proficiency test required

• Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing

• Experience working in or with managed care environments preferred

• Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred

• Required to obtain AAS Crisis Specialist Certification within the first year of employment

• EAP (Employee Assistance Program) experience and CEAP certification preferred but not required

• Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment

• Proven administrative abilities, with strong computer and software application skills

REQUIRED WORK HOURS:

Full-time job with a minimum of forty hours per week. Shift days and times may vary due to business need. All staff schedules include rotating shifts, weekends, and holiday time.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 67,100 - 111,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. 

About Evernorth Health Services

Evernorth Health Services, a ision of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Senior Help Desk Specialist

General information

Locations - USA-Remote Work

Security Clearance Required None

Time Type Full-time

Description & Requirements

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Senior Help Desk Specialist to join our team in a remote capacity.

Responsibilities include but are not limited to:

• Serving as the first line of support by resolving Tier 1 and Tier 2 technical issues and ensuring timely restoration of services that keep mission operations running smoothly
• Delivering exceptional customer service across phone, email, and chat channels to create a seamless and professional end-user experience aligned with MANTECH’s commitment to excellence and integrity
• Actively suggesting process improvements aimed at elevating customer satisfaction.
• Troubleshooting hardware, Windows OS, Microsoft 365, Mac OS, and basic network connectivity issues to minimize downtime and maximize user productivity
• Escalating complex incidents to engineering teams with clear and thorough documentation to ensure efficient handoff and resolution continuity
• Maintaining accurate service tickets and standard operating procedures to strengthen operational consistency and team performance
• Analyzing support trends and recommending process improvements that enhance service delivery and drive measurable results

Minimum Qualifications:

• Bachelor’s degree or 4+ years of additional IT experience in lieu of a degree
• 3+ years of IT support experience
• Experience with resolving Tier 1 and Tier 2 technical issues in enterprise environments
• Experience with Mac OS version 25/26 , Azure environments, M365 applications
• Working knowledge of Active Directory and/or Entra ID for user account administration
• Working knowledge of Microsoft Azure
• Experience using service management and ticketing tools such as JIRA and working within established SLA guidelines
• Ability to document technical processes and create knowledge base articles or standard operating procedures
• Ability to analyze trends in support requests to identify recurring issues,  recommend solutions, and lead projects or initiatives to improve Service Desk processes.

Preferred Qualifications:

• Experience supporting Service Desk operations in enterprise or government environments
• Microsoft Azure certification or experience supporting Azure and Microsoft 365 environments
• Industry certifications such as ITIL or HDI-CSR

Clearance Requirements:

• Must have an active Secret clearance and be eligible for TS/SCI.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, and related equipment.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations, and must be able to exchange accurate information in these situations.

The projected compensation range for this position is $80,300.00-$133,700.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.  In addition, MANTECH invests in its employees beyond just compensation.  MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

Title: (RN) Nurse Case Manager - Evernorth Health Services -Remote

Location:

• Remote, US
• Pittsburgh, Pennsylvania, United States of America

Job Description:

Position Scope

Hours for the Position: Must be able to work an 8-hour-shift between the business hours of 9a-9p EST. Flexibility is required to meet business needs. Must be open to work evenings.

Nurse Case managers are healthcare professionals, who serve as customer advocates to coordinate, support, and guide care for our customers, families, and caregivers to assist with navigating through the healthcare journey.

Additionally, the candidate will be responsible for the adoption and demonstration of the Care Solutions cultural beliefs. They will be responsible for role modeling the six cultural beliefs to drive personal accountability and organizational results.

• Customer Strong: I deliver world-class experiences for all my customers.
• Me to We: I take accountability to trust, partner, and deliver.
• Own It: I see a need and deliver value because I care.
• Evolve and Adapt: I learn and adapt to meet evolving business needs.
• Be Bold: I pioneer and think broadly to solve challenges.
• Take Care: I prioritize self-care and act with compassion toward colleague.

Day in the Life Responsibilities

• Collaborates with customer in creation of care plan and documents plan in medical management system.
• Partners with each customer to establish goals and interventions to meet the customer's needs.
• Establishes plan of care in conjunction with the customer and provider then document into a medical management system.
• Utilizes motivational interviewing, behavior change, and shared decision making to help customers achieve optimal health and well-being.
• Empowers customers with skills to enhance interaction with their providers.
• Interfaces with the customer, family members/caregivers, providers, and internal partners to coordinate the needs of the customer through telephonic, email, text, and chat interactions.
• Collaborates with nutritionist, pharmacist, behavioral clinician, Medical Director and customer's provider and other Cigna Medical Management programs to provide whole-person health support.
• Tracks daily activities to trend volume and outcomes.
• Follows standard operating procedures.
• Toggles between multiple systems and applications.
• Research relevant topics in health promotion and disease prevention, as required for specific customers.
• Prioritizes work to meet commitments aligned with organizational goals.
• Understands and adheres to Case Management performance measures to deliver on key results.
• Completes training within the communicated time limit as required per role.
• Demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate.

Minimum requirements

• Active unrestricted Registered Nurse (RN) license in state or territory of the United States
• Two years of full-time direct patient care setting as an RN required.
• Must be flexible to work days or evenings based on business needs
• Requires a nursing degree from an accredited nursing program

Preferred requirements

• For non-standard shift positions/State License Requirements: Available to work evenings with a 12% shift differential.
• Must have an active and unencumbered RN License in the State of Residence
• Within four (4) years of hire as a case manager will possess a URAC-recognized certification in case management.
• Excellent communication skills including telephonic (verbal) and digital (messaging, emails).
• Skilled in clinical acumen to form a judgement and act.
• Strong computer skills in Microsoft word, Excel, Outlook, and ability to perform thorough internet research.
• Ability to recognize, address and resolve conflicts in a professional, collaborative manner.
• Demonstrates sensitivity to culturally erse situations, participants, and customers.
• Demonstrates effective organizational skills and flexibility to meet the business needs.
• Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Ability to manage multiple, complex situations in a fast-paced environment collaborating with clinical and other business partners.
• Some roles may require on-site meetings or audits twice a year required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 77,500 - 129,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) .

About Cigna Healthcare

Cigna Healthcare, a ision of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Service Desk Agent

Location US-

ID 104096

Category Information Technology

Position Type Full-Time Hourly Non Exempt

Remote Yes

Clearance Required None

Job Description:

Overview

Job Title: Service Desk Agent

Cayuse Company: Cayuse Commercial Services

Location: Remote

Type: Full-Time Hourly Non-Exempt

Pay Rate: $20.00-$22.00/hr

The Work

The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

Key Responsibilities

• Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests
• Operates within established guidelines and procedures to independently deliver a full range of services to the customer
• Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool
• Provide assistance and information to the customer in a prompt manner
• Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters
• Mobile telephony and device support
• Video Conference Unit Troubleshooting
• IP Telephony setup and support
• Creation of end user accounts and setting permissions
• Provide end user device management and support, including desktops, laptops, and PDAs
• Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications
• Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations)
• Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team
• Manages continuous improvement through ongoing collection of data and information regarding customer requirements
• Monitor and report on performance of IT systems and services
• Understand and responds to others' using active listening skills and tactful communication
• Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding
• Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication
• Ensures customer satisfaction through follow up and special efforts
• Resolve issues following the parameters and guidelines of the client
• Identify potential system problems and escalate to department contact for resolution
• Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness
• Assist new employees with training through shadowing opportunities and explanation of work process

Qualifications

Qualifications - Here's What You Need

• High school diploma or GED required.
• Experience preferred Service Desk or Customer Service experience
• Three (3) to five (5) years of experience in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management System.
• Customer service experience and strong focus on customer satisfaction.
• Call center experience.
• Experience in a technology support organization
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Strong ability to speak with clarity and articulation
• Strong communication skills; both verbal and written.
• High degree of comprehension of the issues presented by customers.
• High degree of problem solving Internal/External Relationships.
• Apply discretion resulting in appropriate/desired resolutions.
• Ability to analyze issues and determine root cause and identify appropriate solutions.
• Ability to connect and build relationships with customers via virtual methods, phone, and email.
• Ability to independently problem solve.
• Effective listening skills including the cognitive ability to locate and convey requested information
• The ability to successfully handle customer requests and document in work management tools and applications
• Willingness to take initiative with attention to detail
• Proactive and flexible
• Must have positive attitude
• Tolerance to deal with difficult customers and stressful situations
• Fluidity to work well in teams as well as independently
• Ability to take phone contacts and answer emails simultaneously
• Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
• Sound analytic and cognitive ability to troubleshoot technical problems
• Speaks with clarity, articulation, and is aware of own non-verbal communication
• Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress
• Demonstrate ability to learn quickly and thrive in high-energy team environment
• Must be able to work independently, as well as with a team
• Ability to function in a erse work environment.
• Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.

Desired Qualifications:

• Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Delivery Manager

Working Conditions

• Professional remote office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $19.50 - USD $20.50 /Hr.

Title: Escalation Engineer

Location: Bangalore, IND

Job Description:

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Sr. Manager, Customer Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#L1RR1

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all iniduals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

Title: Senior Administrative Assistant

Location: City of London Corporation, GBR

Job Description:

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for a Senior Administrative Assistant to join our EMEA Field Sales team. This is a hybrid role requiring an office presence 2-3 days per week, reporting to our Senior Administration Business Partner. This role will support a number of senior executives based across EMEA, and will act as the "connective tissue" between the Executive Briefing Centre and the rest of the business. By thinking three steps ahead, you will ensure that the first time a VIP client walks through your doors, the experience is so frictionless it feels like magic.

What you’ll do (Role Expectations)

• Managing all relevant communications for the Executives, including email communications with customers, prospects, and wider teams

• Serving as a key liaison in coordinating and supporting the Executive Briefing Centre, ensuring seamless collaboration with customers, prospects, and cross-functional teams to deliver impactful and high-level engagements

• Processing confidential and critical information on a routine basis

• Calendar and travel management, including coordinating cross-functional and global meetings and domestic/international travel arrangements

• Representing the Executives, dealing with high-level customers, clients, and other Zscaler Executives

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.

• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.

• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.

• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Administrative support experience, specifically with Executive Management support at C-Suite or Senior Leadership level

• Ability to complete complex tasks in creative and effective ways

• Project management skills, including tracking and reporting skills

• Outstanding English verbal and written communication skills

• Experience in managing high-profile corporate events or an Executive Briefing Centre, with a proven ability to provide a 'white-glove' experience for C-suite executives and key stakeholders

What Will Make You Stand Out (Preferred Qualifications)

• Able to work with G-Suite, Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, Web conferencing, and willingness to learn other tools and systems used within Zscaler

• Fluent in additional languages—German, Spanish, Dutch or French preferred

• Experience working in a fast-paced technology environment

#LI-Hybrid #MG-3

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all iniduals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

Title: (German & English) Customer Support Agent (Per Ticket Model, fully remote)

Location: 

• Belgrade, Vojvodina, Serbia
• Budapest, Budapest, Hungary
• Bucharest, Bucharest, Romania
• Warsaw, Masovian Voivodeship, Poland
• Lisbon, Lisbon, Portugal
• Madrid, Community of Madrid, Spain

Type: Contract

Workplace: Fully remote

Job Description:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Handle inbound customer inquiries (around 18–20 tickets) during designated evening shift hours (COT)

• Provide on-call support, responding to calls and chats as they come in

• Document cases clearly and escalate complex issues to the internal L2 Support Team when needed

• Follow internal procedures and SOPs

• Collaborate with internal teams to ensure efficient issue resolution

• Troubleshoot hardware-related issues for customers using outdoor camera equipment

• Handle sensitive customer data with care and security

• Apply the latest and greatest customer happiness practices

• Maintain deep understanding of client solutions and meet KPI

• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Fluency in German and English (C1 or higher), both spoken and written

• At least 6-12 months of experience in customer support

• Availability to work night shift hours (CET) on a consistent schedule

• Comfortable working under a per-ticket compensation model

• Strong analytical thinking and research skills

• Positive, proactive and responsible attitude

• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

• Fixed schedule

• The role can be combined with other activities or roles

• Opportunity to cooperate fully remotely

• Inclusive international environment

• Compensation in USD per ticket

• Rewards for referring friends

• Balance between project workload and personal time, but also – internal health policy

• Responsive leadership interested in your development and long-lasting cooperation

• Greenhouse conditions for self-development

• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (German & English) Customer Support Agent (Per Ticket Model, fully remote)

Location:

• Tunis, Tunis Governorate, Tunisia
• Rabat, Rabat-Salé-Kénitra, Morocco
• Casablanca, Casablanca-Settat, Morocco
• Nador, Oriental, Morocco
• Djerba Midun, Médenine Governorate, Tunisia
• Sousse, Sousse Governorate, Tunisia

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Handle inbound customer inquiries (around 18–20 tickets) during designated evening shift hours (COT)
• Provide on-call support, responding to calls and chats as they come in
• Document cases clearly and escalate complex issues to the internal L2 Support Team when needed
• Follow internal procedures and SOPs
• Collaborate with internal teams to ensure efficient issue resolution
• Troubleshoot hardware-related issues for customers using outdoor camera equipment
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Fluency in German and English (C1 or higher), both spoken and written
• At least 6-12 months of experience in customer support
• Availability to work night shift hours (CET) on a consistent schedule
• Comfortable working under a per-ticket compensation model
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

Fixed schedule

• The role can be combined with other activities or roles
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD per ticket
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Remote Healthcare Advocate-Hawaii Only

Location: Work at Home, permanent residence in Hawaii

Employment Type: Full-time 

Supporting: Healthcare

About Us 

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service 
• Listen actively to understand the root of the issue and provide clear, effective solutions 
• Record detailed call information for auditing, reporting, and follow-up purposes 
• Maintain and update customer records to ensure accurate and current information 
• Identify opportunities to introduce customers to new or enhanced services that meet their needs 
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

What'll Set You Up for Success

Required:

• High school diploma or GED 
• 6+ months of customer service or sales experience preferred 
• Work at home environment is in a private residence and matches the address listed on file
• Comfortable working with company-issued equipment such as a webcam if applicable.
• An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
• Must be able to work on Eastern Standard Time Zone.

For Internal Candidates:

• Must not be on any corrective action or performance plans 
• Must have held your current position for 6+ months 
• Must have relevant industry/program experience

Location Note: We're currently hiring for this position in Hawaii ONLY. Must reside in Hawaii during employment. 

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

• Health, dental, and vision coverage with HSA options 
• Paid time off 
• Flexible pay options: daily or weekly pay 
• 401(k) retirement plan 
• Leadership development programs that really grow your career 
• Open access courses through Alorica Academy 
• Paid training and tuition reimbursement 
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more 
• Employee assistance program for personal and professional support 
• Additional voluntary benefits to meet your inidual needs

Our Values

Bold – We challenge conventions and take smart risks 

Relentless – We deliver results, no matter what it takes 

Connected – We work as One Alorica because we're stronger together 

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

Apply Today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

Title: New Expansion Advisor

Location: Denver, CO;Atlanta, GA;Chicago, IL;Phoenix, AZ

Hybrid

Job Description:

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. 

About the Role:

As a New Customer Advisor at Gusto, you’ll play a critical role in guiding newly signed customers through their first 120 days; ensuring rapid activation, strong product adoption, and early identification of upsell opportunities. This hybrid role blends onboarding, consultative sales, and customer success to drive long-term value for Gusto's SMB customers.

Key Responsibilities

• Own the early customer journey by driving product activation and onboarding success within the first 120 days.
• Execute a structured multi-touch outreach cadence (up to 10 call attempts + email follow-ups) to achieve 6 quality connections per day.
• Deliver high-impact product consultations to educate, upsell, or accelerate adoption based on customer needs.
• Hit key daily metrics including 60+ calls, 2 demos, and timely follow-ups across your book of business.
• Maintain accurate records in Salesforce to track activation milestones and opportunities
• Collaborate cross-functionally with support, success, and product teams to continually improve the onboarding experience.

About the Team:

Our team may be small, but we’re a mighty group of sales professionals united by a deep passion for consultative selling. The New Expansion Sales Team is dedicated to solving problems for small businesses; whether they’re returning to Gusto or navigating their first 120 days as new customers. We operate with shared goals, a resilient and supportive culture, and company leadership that prioritizes doing sales the right way.

Here’s what you’ll do day-to-day:

• Daily Outreach:
  • Make around 60 dial attempts per day (targeting 6 quality connects using ~10 attempts per connect).
  • Follow up each connect with personalized emails.
• Customer Activation & Education:
  • Conduct a minimum of 6 consultative connects daily with new customers.
  • Educate customers on how to leverage the Gusto to meet their business needs.
  • Identify early indicators of potential expansion opportunities.
• Collaboration:
  • Update Salesforce with customer progress details and next steps.
  • Participate in daily huddles with your PE to align on new customer statuses and outreach priorities.
  • Work closely with Product, Support, and Sales teams to resolve any adoption challenges.
• Results
  • Help drive monthly incremental ARR targets of approximately $30,000 (based on 120 connects per month at an average of ~$250 each).

Here’s what we're looking for:

• 3+ years in an Account Executive, Consultative Sales, or Customer Success role. Ideally in SMB tech or SaaS.
• Demonstrated success in a KPI  driven environment with experience in upselling, cross selling, or owning a quota.
• Proven ability to drive adoption, manage a book of business, and influence long-term customer success.
• Excellent communication, problem solving, and relationship building skills.
• Proficiency in Salesforce and experience with multi-touch outreach tools and strategies
• Deep passion for helping small businesses thrive.
• Comfortable using AI tools and automation to enhance productivity, decision-making, and problem-solving.

Nice to have:

• Familiarity with sales methodologies like Richardson or Challenger.
• Experience in HR, Payroll, or FinTech.
• An entrepreneurial mindset with a bias for action.

Our cash compensation range for this role is $89,000 to $116,000 OTE in Denver, Atlanta, Phoenix, Chicago and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Title: Associate, Studio Experience (Part Time)

Location: New York, New York

No Remote Work

Job Description:

ABOUT THE ROLE

Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events and activations to our members. We are looking for passionate, customer service-driven iniduals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast paced environment, is organized, a self starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience.

YOUR DAILY IMPACT AT PELOTON

• Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio
• Appropriately address member feedback and queries in person,or email with a professional and friendly demeanor. These should be answered in a timely manner and with the highest level of professionalism
• Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account related issues
• Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions
• Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and day of class by managing day-of standby and waitlists
• Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation
• Provide studio tours to members participating in live class experiences
• Create and prepare swag bags and assist with surprise & delight moments
• Assist in post class meet & greets; taking, uploading and sending photos to guests and members
• Celebrate member moments such as birthdays or milestones
• Become proficient in all systems across our reservation system, email provider, sms, g-suite, slack
• Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.
• Working cohesively with other studio departments to ensure a streamlined production experience
• Maintain product knowledge and keep updated about the brand
• Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings

YOU BRING TO PELOTON

• Must have experience in customer service/hospitality industry
• Preferably interested in health, fitness, and/or sports
• Must be reliable, professional, energetic, friendly, and computer literate
• Must be friendly and outgoing
• Ability to effectively communicate in person, via email, and via phone
• Must have a friendly and professional phone and email etiquette
• Must have excellent communication skills
• Able to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have outstanding customer service and problem-solving skills
• Must have a positive, can-do mentality
• Ability to work in a fast-paced environment
• Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business
• Peloton Studios requires at minimum 3 days of availability for part time employees, including Friday, Saturday and Sunday

The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Medical, dental and vision insurance 
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave 
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

Hourly Pay Rate

$20—$20 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: [email protected].

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here _on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @_onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Title: (fluent Dutch) Customer Support Consultant (France, remotely)

Location:

• Paris, Île-de-France, France
• Lyon, Auvergne-Rhône-Alpes, France
• Lille, Hauts-de-France, France
• Nice, Provence-Alpes-Côte d'Azur, France
• Marseille, Provence-Alpes-Côte d'Azur, France
• Toulouse, Occitanie, France

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience in customer support for at least 6 months
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus: 

• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am - 5pm CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (fluent Dutch) Customer Support Consultant (Belgium, remotely)

Location:

• Brussels, Brussels, Belgium
• Antwerp, Flanders, Belgium
• Ghent, Flanders, Belgium
• Leuven, Flanders, Belgium

Aalst, Flanders, Belgium

• Mechelen, Flanders, Belgium

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience in customer support for at least 6 months
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus: 

• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am - 5pm CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (fluent Dutch) Customer Support Consultant (Belgium, remotely)

Location:

• Brussels, Brussels, Belgium
• Antwerp, Flanders, Belgium
• Ghent, Flanders, Belgium
• Leuven, Flanders, Belgium
• Aalst, Flanders, Belgium
• Mechelen, Flanders, Belgium

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience in customer support for at least 6 months
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus: 

• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am - 5pm CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (fluent Dutch) Customer Support Consultant (Netherlands, remotely)

Location:

• Amsterdam, North Holland, Netherlands
• Rotterdam, South Holland, Netherlands
• The Hague, South Holland, Netherlands
• Utrecht, Utrecht, Netherlands
• Eindhoven, North Brabant, Netherlands
• Tilburg, North Brabant, Netherlands

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience in customer support for at least 6 months
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus: 

• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am - 5pm CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: Customer Support Specialist

Location: Remote - Mexico City, Mexico

Job Description:

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this erse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email. 

This is a remote position open to candidates based in Mexico City and Metropolitan area. Relocation assistance will not be provided for this role. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will: 

• Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
• Provide guidance and mentorship to team members to enhance team performance and efficiency.
• Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
• Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
• Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
• Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
• Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
• Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

• 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.
• Bilingual: Proficiency in English and Spanish is a must.
• Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.
• Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
• Exceptional communication and interpersonal skills to effectively engage with a erse customer base and internal teams.
• Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects.
• Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.
• Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced documentation skills.
• Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies.
• Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business.

An ideal candidate also has:

• Experience supporting telematics systems, ELDs, and hours of service compliance.
• Proven ability to mentor and coach peers to improve team performance and inidual growth.
• Data-driven mindset with experience analyzing trends and metrics to inform strategic decisions.
• French fluency or German is a plus.

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the erse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an inidual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co.

Title: Remote Vision Sales Consultant

remote type Hybrid Work

locations North Ryde, New South Wales, Australia

time type Full time

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an inidual. At Johnson & Johnson, we respect the ersity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales - Primary Care Physicians (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

North Ryde, New South Wales, Australia

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.

The Opportunity

An opportunity has become available for a results driven Remote Vision Consultant to join our Vision Care Team. The role will entail providing product and clinical support for our ACUVUE portfolio through virtual and digital channels while driving business partnerships with customers.

This is a Sydney based, fixed term contract for 12 months.

Responsibilities

• Drive account growth - execute strategic account plans and omni‑channel virtual engagement to grow units and market share.
• Own customer satisfaction - build strong partnerships, execute account performance reviews, and proactively resolve issues
• Grow contact lens business - partner with PD/Marketing, deliver commercial offers, and push CL revenue/MS targets (e.g., 10% revenue, 30% MS).
• Deliver clinical education - provide virtual training and product support to promote safe, effective use of our product range and boost adoption of digital platforms such as JNJVISIONPRO
• Be a collaborative, compliant team player - build cross‑functional relationships, pursue continuous development, and adhere to company policies.

About You

• Preferred minimum Education: University degree, ideally within Health Science and/or Business Management.
• Preferred related industry experience: Previous Virtual or Inside Sales experience highly regarded, as is previous medical device selling experience.
• Experience using Digital engagement platforms, with strong digital skills and capabilities.
• Strong Communication & Negotiations Skills an advantage.
• Agile with sound problem solving skills.

Why Choose Us:

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting ersity and inclusion

Our Benefits:

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

Great Place to Work Certified - 2024

Great Place to Work Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

Johnson & Johnson - Australia and New Zealand were certified as a Great Place to Work in ANZ in its first year of participation.

All applicants must have rights to work in Australia.

Required Skills:

Preferred Skills:

Account Management, Business Behavior, Collaborating, Compliance Management, Cultural Competence, Customer Centricity, Customer Training, Execution Focus, Good Laboratory Practices (GLPs), Market Knowledge, Medical Affairs, Problem Solving, Relationship Building, Sales, Sales Support, Solutions Selling, Sustainable Procurement, Vendor Selection

Customer Support Engineer - NSW New England

Primary Base - Australia – Remote Based

• Ideally located in:

  • Tamworth

  • Armidale

  • Sydney

• Service Territory

• New England region (NSW)

• Broader Northern NSW region

Ideally, you will be based in either Tamworth or Armidale, as you'll be responsible for servicing both of these main locations, as well as the broader New England and Northern NSW regions

Remote

Full time

Job Description

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

Your challenge

A great opportunity waits for a customer-oriented engineer to join our team supporting the NSW - New England region. Ideally, you will be based in either Tamworth or Armidale, as you'll be responsible for servicing both of these main locations, as well as the broader New England and Northern NSW regions as required. As the Customer Support Engineer in this area, you will have the opportunity to cover multiple modalities across Philips portfolios, including Medical Imaging, DXR, and Ultrasound portfolios.

This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Responsibilities include:

• Working collaboratively with the wider organisation to provide exceptional service to our customers.  Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.

• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).

• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.

• Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.

• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.

• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.

You will have:

• Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry ideally with hands on experience in any of the following modalities Diagnostic Xray, Image Guided Therapy or Magnetic Resonance Imaging.

• A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering.

• Strong IT skills, and the ability to work in a fast-paced environment

• You will also need to hold a full AU drivers license and already have Australian working rights.

• Please note: Police checks will be required during the onboarding process

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the erse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

Title: Sales Development Representative - Corporate (Hybrid, AUS)

Location: Sydney Australia

Full-time

Job Description:

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

Operating in a hybrid working model of 3 days in our North Sydney office and 2 days from home, you will be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to attack the market with passion!

What You'll Do:

• Actively engage our prospective customers to identify new opportunities for CrowdStrike over the phone

• Discover and drive new business opportunities

• Conduct high level discovery calls with the C-suite and their VPs

• Become a cyber security expert and thought leader

• Earn a black belt in competitive selling and objection handling

• Collaborate with marketing and channel partners to execute on a successful go-to-market strategy

• Provide exceptional and high touch customer service, including escalation and coordination of support issues as needed.

• Become an insider within the Cyber Security Industry and become an expert at expert of CrowdStrike products.

• Stay well educated and informed as to the CrowdStrike competitive landscape and how to sell the value of our solutions and services when compared to the relevant competitors in the Next Generation Endpoint market space.

What You'll Need:

• A strong desire to create a successful career in technology sales

• Technical aptitude and ability to learn new business and technical concepts quickly

• Competitive nature, but also a collaborative team player

• Strong presentation skills, both in person and via virtual channels

• Customer Service background a plus

• Security and/or SaaS Sales experience a plus

• Telephone Sales experience preferred but not essential

#LI-MT2

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and iniduals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us for further assistance.

Title: Urology Reorder Sales Representative

Location: Stuart, FL, United States

Remote

Full-time

Job Description:

Job Description Summary

Ready to join an industry leader? Liberator Medical, part of the BD family of companies offers Higher Pay, Incentives, Medical Benefits and 401K day ONE!

In this role you will facilitate repeat Urology customer product orders for actively enrolled customers in Liberator's supply program. This includes customers that order on a monthly as well as quarterly basis. Reorder agents are also largely responsible for product education and guidance to ensure the customer's needs are met to their full satisfaction.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

POSITION PURPOSE

Facilitate repeat Urology customer product orders for actively enrolled customers in Liberator's supply program. This includes customers that order on a monthly as well as quarterly basis. Reorder agents are also largely responsible for product education and guidance to ensure the customer's needs are met to their full satisfaction.

PRIMARY DUTIES AND RESPONSIBILITIES

• Articulate the features and benefits of Urology and ancillary product lines offered to include knowledge of all aspects of use and maintenance of medical supply equipment

• Track daily production and submit daily sales logs to direct supervisor

• Maintain departmental call volume requirements of 100 daily calls to include inbound and outbound calls (minimum)

• Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers

• Meet or exceed monthly departmental sales goals as established by Sales Ops management

• Effective management of client calls through detailed call scheduling and timely follow up

• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.

ANCILLARY DUTIES AND RESPONSIBILITIES

• Maintain a positive work atmosphere that embodies Liberator's philosophy- Professional excellence, teamwork and integrity.

• Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up

• Assist other departments and team members when required or requested to help meet business needs.

• Seek continual education opportunities to remain up to date with products and processes

• Perform Other duties and tasks as assigned

MINIMUM REQUIREMENTS OR QUALIFICATIONS

Education/Experience:

• High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

Language:

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools.

• Ability to write some external business correspondence.

• Ability to effectively present information and respond to questions from management, team members, and/or customers.

Math:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

• Ability to apply intermediate math skills.

Reasoning:

• Ability to solve practical problems and deal with a variety of variables.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer:

• Knowledge of Word Processing software, Excel, Access and/or other database software.

Telecommunications:

• Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems)

WORK REQUIREMENTS

• Ability to work some evening shifts, weekends, and overtime as needed

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.

WORK ENVIRONMENT

While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. The Company officers, mid-level, and entry-level management staff may assign additional duties and responsibilities as needed. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills.

Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift

Customer Success Representative (New York)

• New York, United States
• Sales
• Higher Education
• Remote
• 50402

Impact the Moment

McGraw Hill's Higher Education team delivers powerful platforms, highly personalized course materials, and effective learning supplements to help students achieve their goals at every stage of their academic journey. 

We’re looking for a Field Customer Success Representative to support our territory that covers a defined territory in New York state (candidates must be located in the territory area to be considered). Reporting to a Customer Success Manager in our Higher Education Sales Organization, the Customer Success Representative will be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle. 

How can you make an impact?  

This role will require travel (15-25% overnight dates throughout the year, and 60% daily travel throughout assigned district) to meet with professors and administration on-site in the territory. Customer Success Representatives spend 3-4 days per week on campus during our busy sales and renewal months, and 1-2 days per week at other times of the year. Candidates must be located within and ready to travel in the territory to be considered; this territory includes Central New York state, upstate New York, and New York City. This territory would require overnight travel in upstate New York and New York City. All applicants must be authorized to work for any employer within the United States and hold a valid driver's license. 

What you will be doing:   

• Leveraging McGraw Hill’s existing customer base to grow digital users through account expansion including upselling and cross-selling.
• Take ownership of key performance indicators (KPIs) related to customer retention, renewal, and overall satisfaction, driving strategies to meet and exceed targets.
• Manage and optimize the sales pipeline using Salesforce and Gainsight on a daily basis to manage sales pipeline, track customer stages, measure pipeline velocity, and perform data mining.
• Analyze data and metrics to identify trends, insights, and areas for improvement, utilizing findings to inform actions and initiatives in partnership with sales.
• Building strong relationships with faculty and administrators – becoming their trusted advisor for higher education. course solutions and continuously identifying new opportunities to cultivate partnerships. 
• Ensuring effective implementation and proper use of McGraw Hill technologies, including delivering sales presentations to a variety of audiences.
• Partnering with commercial teams to help drive continued value of McGraw Hill products. 
• Reviewing the customer journey, product usage, to identify next steps, taking a consultative approach in helping clients overcome issues and achieve goals. 
• Prioritizing tasks and requests daily, weekly, and monthly to meet customer expectations and drive sales pipeline goals.

A successful candidate will have:

• Five plus years of consulting/customer success experience.  
• Instructional Design experience in Higher Education.  
• Instructional experience within Higher Education (professor, lecturer, or TA).
• Work experience in communications, marketing, sales, account management or customer success capacity.   
• A Bachelor’s Degree required, advanced degree in education or educational technology preferred.
• Strong verbal and written communication, strategic planning, and project management skills. 
• Analytical and process-oriented mindset. 
• Ability to troubleshoot technology issues and support digital offerings. 
• Comfortable working across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Proven experience managing contract renewals or upsell pipeline, with successful record of account growth and retention is highly preferred.
• A valid driver's license.

Why work with us?  

The pay range for this position is between $70,000 - $85,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com”, "@careers.mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.  

50402

McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.

McGraw Hill is committed to celebrating and supporting the differences that make us each unique and will not discriminate based on a person's gender, gender identity or expression, nationality, color, race, ethnicity, religion, sexual orientation, disability, appearance or veteran status. We are proud to be an equal opportunity employer, and we will also provide reasonable accommodation to qualified iniduals with disabilities.

Licensed Customer Service Agent

Location

Remote , Nevada (Remote), Arizona (Remote), Colorado (Remote), Texas (Remote)

Employment Type

Full time

Location Type

Remote

Department

Customer Support

Compensation

• Annualized Compensation $46K – $50K • Offers Equity • $1K Retention Bonus (after 6 months of employment)

The posted range represents the typical compensation range for this role.  Actual compensation is determined by multiple factors such as market rates, qualifications, experience, and an evaluation of internal pay equity.  Additional benefits are included in the job posting.

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their _home_s and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin is expanding our customer base and we are looking for new Kinfolk residing in Central, Mountain, and Pacific time zones! As a Customer Service Agent, you’re the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It is important that you are knowledgeable in the property insurance space; we are seeking applicants that currently hold an active Property & Casualty License. Join a team that puts customers first every single day. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY!

A day in the life could include:

• Interacting with current policyholders via phone, email, and chat

• Contacting customers banks/lenders to obtain additional details

• Creating/updating policies for customers to review

• Submitting payments/issuing refunds

• Educating customers on policies and coverages

I’ve got the skills… but do I have the necessary ones?

• An active Property & Casualty (P&C) or Personal Lines insurance license

• Experience in a call center/high incoming call volume environment

• Bilingual (Spanish speaking) preferred

• Home insurance experience highly preferred

• Superior customer service skills

• Empathy towards others shown through active listening

• Ability to work in a fast paced environment with limited structure

• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time

• A need for efficiency, always looking for ways to make processes better

Availability to work our following shifts, Monday - Friday (will be placed based upon need):

• 9:00 AM-6:00 PM CST

• 10:00 AM - 7:00 PM CST

• Note: Rotating Saturday shift required every 4–6 weeks.

• There is a mandatory, paid 10 week training period.

  We are currently hiring for a March 2026 new hire class.

In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our March 9, 2026 class!

Oh, and don’t worry, we’ve got you covered!

Compensation at a Glance

• Competitive Pay: Annualized compensation is $46,000-$50,000

• $1000 retention bonus (payable at 6 months)

• Paid Training: 10 weeks of paid training

• Bonuses and incentives designed to drive your success

  • Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. Kinfolk become eligible for benefits on the first day of the month following their start date.

In addition to these benefits, we also are excited to offer the following:

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.

• 401K with company match of up to 4% of eligible earnings

• 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents

• Continuing education and professional development opportunities

Applications for this role are accepted on an on-going basis.

#LI-DD1

#LI-Remote

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For remote technical positions located in Canada, we are only able to hire iniduals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to [email protected]

Bilingual Licensed Customer Service Agent

Location

Remote , Nevada (Remote), Arizona (Remote), Colorado (Remote), Texas (Remote)

Employment Type

Full time

Location Type

Remote

Department

Customer Support

Compensation

• Annualized Compensation $48K – $52K • Offers Equity • $1K Retention Bonus (after 6 months of employment)

The posted range represents the typical compensation range for this role.  Actual compensation is determined by multiple factors such as market rates, qualifications, experience, and an evaluation of internal pay equity.  Additional benefits are included in the job posting.

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their _home_s and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin is expanding our customer base and we are looking for new Kinfolk residing in Central, Mountain, and Pacific time zones! As a Bilingual Customer Service Agent, you’re the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Property & Casualty or Personal Lines insurance License. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Join a team that puts customers first every single day. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY!

A day in the life could include: 

• Interacting with current policyholders via phone, email, and chat

• Contacting customers banks/mortgage to obtain additional details

• Creating/updating policies for customers to review

• Submitting payments/issuing refunds

• Educating customers on policies and coverages

A day in the life could include:

• Interacting with current policyholders via phone, email, and chat

• Contacting customers banks/lenders to obtain additional details

• Creating/updating policies for customers to review

• Submitting payments/issuing refunds

• Educating customers on policies and coverages

I’ve got the skills… but do I have the necessary ones?

• An active Property & Casualty (P&C) or Personal Lines insurance license

• Experience in a call center/high incoming call volume environment

• Bilingual (Spanish speaking) preferred

• Home insurance experience highly preferred

• Superior customer service skills

• Empathy towards others shown through active listening

• Ability to work in a fast paced environment with limited structure

• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time

• A need for efficiency, always looking for ways to make processes better

Availability to work our following shifts, Monday - Friday (will be placed based upon need):

• 9:00 AM-6:00 PM CST

• 10:00 AM - 7:00 PM CST

• Note: Rotating Saturday shift required every 4–6 weeks.

• There is a mandatory, paid 10 week training period.

  We are currently hiring for our March 2026 new hire class.

In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our March 2026 class!

Oh, and don’t worry, we’ve got you covered!

Compensation at a Glance

• Competitive Pay: Annualized compensation is $48,000-$52,000

• $1000 retention bonus (payable at 6 months)

• Paid Training: 10 weeks of paid training

• Bonuses and incentives designed to drive your success

  • Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. Kinfolk become eligible for benefits on the first day of the month following their start date.

In addition to these benefits, we also are excited to offer the following:

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.

• 401K with company match of up to 4% of eligible earnings

• 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents

• Continuing education and professional development opportunities

Applications for this role are accepted on an on-going basis.

#LI-Remote

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For remote technical positions located in Canada, we are only able to hire iniduals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to [email protected]

Title: Part-time Receptionist - 3 Month Term, Kanata, ON

Location: Ottawa Canada

Temporary

Administrative

Job Description:

Killam Apartment REIT, based in Halifax, Nova Scotia, is one of Canada's largest residential real estate investment trusts, owning, operating, and developing a $5.3 billion portfolio of apartments and manufactured home communities. Killam's strategy to drive value and profitability focuses on three priorities: (1) increase earnings from the existing portfolio; (2) expand the portfolio and ersify geographically through accretive acquisitions, targeting newer properties and dispositions of non-core assets; and (3) develop high-quality properties in its core markets.

We are looking for a detail-oriented, customer-focused Receptionist in Kanata, Ontario for a three month term. This part-time position is three days per week and will be based at our William's Court property. The hourly wage for this position will be in the range of $22-$24 per hour.

What you will do:

• Maintain files, produce correspondence, monitor special projects;
• Complete guest suite bookings;
• Provide general administrative support and coverage for reception duties: greet tenants, respond to emails, answer phones and redirect calls;
• Other administrative and reception duties as assigned.

Who you are:

• 1-2 years' experience in a similar role;
• Excellent written and verbal communication skills;
• Strong organizational and multi-tasking skills required;
• Good computer skills; experience with Microsoft Word & Excel;
• Familiarity with Yardi software is considered an asset;
• Previous customer service experience;
• Experience in property management industry is an asset.

Customer Care Advisor - German, Polish and English Speaker

Location: Remote (UK or Ireland)

• Monday – Friday: 6:30am – 10:00pm 
• Saturday & Sunday: 9:00am – 5:30pm

Are you passionate about delivering exceptional customer service? Are you fluent in German, Polish, and English? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly, motivated, and multilingual Customer Care Advisor to join our vibrant, remote team. 

Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a part-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction. 

Key Responsibilities

• Provide fast, friendly, and effective support via phone, live chat, and email 
• Help customers throughout their journey—from product queries to post-purchase care 
• Collaborate with internal teams to provide timely resolutions 
• Monitor and report customer trends to improve our service 
• Take ownership of your personal development and contribute positively to the team 
• Maintain strong performance aligned with KPIs and company values

We would like to meet someone who is

• Fluent in German, Polish, and English (spoken and written) 
• Previous experience in a customer-facing role (retail, contact centre, hospitality etc.) 
• Clear, confident communicator with excellent written skills 
• Comfortable handling challenging conversations with empathy and professionalism 
• Familiar with tools like Outlook, Word, Excel, and web browsers 
• Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus 
• Positive, energetic, and proactive with a “can-do” attitude 
• Thrive in a fast-paced environment and enjoy working as part of a supportive team

Benefits

• Competitive salary and benefits package
• Fully remote
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme

Employee Services Representative

Job LocationsCA-ON-Waterloo | CA-ON-Kitchener

ID2026-5293

Category

Corporate Services

Position Type

Full-Time

Overview

We are currently looking for someone to join our team in the role of Employee Services Representative.  This position is based out of our corporate office located in the Kitchener - Waterloo region, with hybrid remote working options available.

The Employee Services Representative will perform administrative functions supporting the employee lifecycle.  They will enhance the employee experience by responding to inquiries or concerns received via telephone, or email ensuring timely customer service.

This is a full-time position based out of our Waterloo Corporate office. 

What We Offer

In addition to a competitive, your future colleagues want to tell you that you’ll enjoy…

• “supportive management and leadership”
• “working within a knowledgeable and collaborative team”
• “working within a learning environment and having an opportunity to gain skills”
• “working for a company that provides essential health care and positively impacts that lives of so many Ontarian’s”
• This position offers a competitive compensation range. The salary range is $40,000 to $50,000, and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

• Being the point person for our employee facing departments (HR/Payroll/Benefits, etc.)
• Partnering with the Benefits, Payroll, HR, LR, Learning & Development, Recruitment and OH&S specialists as required to support a positive employee experience.
• Performing customer service functions such as responding to employee inquiries and escalating as required.
• Managing the Employee Service Center mailboxes and phone lines, ensuring timely responses, and information is communicated to appropriate parties.
• Processing HRIS transactions inclusive of new hire set up, transfers, promotions and processing employee changes.
• Support and train employees on self service functions within the HRIS, providing copies of documents as needed such as employment verification letters, copy of paystubs, T4s, T2200s etc.
• Entering, updating and maintaining accurate employee records in the HRIS system throughout the employee lifecycle, attaching employee documentation and paperwork to their profile.
• Maintains employee files.
• Maintaining familiarity with all company policies, collective agreements, procedures and related legislation in order to assist with general interpretation.
• Coordinating employment file requests with appropriate HR Business Partner.
• Support courier and Canada Post mailouts to staff.
• Performs other duties as required.

What You Bring

• University Degree or College diploma in Business, Human Resources or a related field
• Minimum Three (3) years’ experience in an administrative/coordinator capacity
• Demonstrated customer service and critical thinking experience required
• Effective communication skills with iniduals at all levels of the organization
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Able to work efficiently as a part of a team as well as independently
• Computer literacy, including effective working skills of MS Office required
• Experience with HRIS administration considered an asset
• Ability to work in a fast paced and high-volume environment
• A clear background check

Title: Senior Customer Service Representative (Virtual, US)

Location: United States

Job Description:

Role Overview Respond to customer's phone calls, emails and letters ranging from inquiries to demands of restitution and resolution of disputes, relative to a dissatisfaction of service. Equitable and timely resolution requires communication with all parties that can impact decisions, i.e. agents, driver(s), Operations, Revenue Accounting, Credit/Collection, during any phase of the move. Timely response also requires a working knowledge of all mainframe screens as they relate to shipment status and Operations. Mediate inconvenience claim settlements and obtain a consensus from the accountable parties. Monitor the process of the move and provide the customer with updates during delays and communicate with all service providers when an impasse exists. Review all shipping documents, tariff charges, invoices and negotiate with affected parties if a price adjustment is warranted. Accurately interpret the Customer Service and Operations systems to obtain shipment status and promptly respond to potential service problems. Provide accurate documentation of all phone conversations to be shared internally and with all service providers. What You'll Be Doing 60%

• Resolve and provide timely and thorough handling of customer calls regarding service dates, disputed charges or driver/agent performance. 15%
• Resolve and provide prompt and accurate response to customer correspondence. 10%
• Provide timely and accurate response to customer calls relating to inquiries about ETAs, price and payment. 10%
• Investigate and adjudicate settlement of all inconvenience claims in an equitable manner and within tariff guidelines, contract carriage agreements, government Tender of Service or interline hauling agreements. 5%
• Document conversations with the customer and all other internal/external conversations that occur during the handling of the inquiry or complaint.

Qualifications

• 1-3 years' experience within a Customer Service environment.

• Excellent communication, both written and verbal, and good problem-solving skills.

• Ability to handle multiple tasks in a fast-paced environment.

• Prefer Word and Excel experience.

• Must be detail oriented and manage time well.

• AS or BS degree preferred

• Position Title: Senior Customer Service Representative • Salary Range: $33,000-$43,000 USD
• • Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more.
• Benefits are based on employment status and may not be available for temporary or part-time employees Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. 
• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers. • Vacancy Status: This posting reflects an existing vacancy within our organization.

Title: Auto Adjuster

• Full Time
• Minimal-No Travel
• 34 Days PTO (including 2 volunteer days)
• Up to 8% 401(k) Match
• Location San Antonio, Texas
• Job ID R0115491

Job Description:

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated auto adjuster, within defined guidelines and framework, you are responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You are accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.

This hybrid role requires an inidual to be in the office 3 days per week. This position can be based in San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

• Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.

• Negotiates liability for comparative negligence (claimant or adverse carrier).

• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.

• Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).

• Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.

• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions

• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.

• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

• Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies intermediate knowledge of Auto Physical Damage to adjust claims.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of customer service experience.

• Progressive experience handling low complexity auto non injury liability claims.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

• Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• Successful completion of a job-related assessment may be required.

What sets you apart:

• One or more years of auto liability claims experience managing claims from initial contact through resolution
• Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills
• At least two years of customer service experience, demonstrating strong communication and problem-solving skills
• Proven experience with comparative negligence and shared liability determinations
• Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions
• Proficiency with Guidewire or similar claims management systems
• Bachelor's degree or industry designation (e.g., AIC, CPCU)
• Military experience through service or as a military spouse

Compensation range: The salary range for this position is: $51,370 - $92,060.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and inidual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Executive Assistant / Sr. Executive Assistant

Location:

• remote type Office - Flexible
• locations Indiana - Indianapolis

time type Full time

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Corporate Functions

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Department Description:

Salesforce & Slack Executive Assistants are made up of a team of experienced professionals that support our top executives across the globe. These critical team members are viewed as strategic partners who keep the executives and their teams focused on company goals while embracing the Salesforce Ohana.

Role Description:

We are looking for Executive Assistants to contribute to the growth of our company. This is an opportunity to work alongside iniduals who are united by a strong sense of teamwork, service, and excellence. Every Executive Assistant will have to use unique skills based on their executive's job functions, personality, and communication style. Salesforce has a positive, erse, and supportive culture, and we are eager to add another strong contributor to our growing Executive Assistant team.

Your impact:

Our Executive Assistants understand that the success of the executive is a reflection of their work and vice versa, which creates a true atmosphere of teamwork and job satisfaction.

Core Responsibilities:

• Manage day to day schedules in such a way that the executive is able to complete their obligations in an organized, efficient way.

• Coordinate internal and external meetings including but not limited to team meetings, full staff meetings, all hands meetings, off- site meetings, one-on-one meetings, meetings with team members and customers, etc.

• Proactively manage calendar priorities based on customer meetings, release cycles, fiscal calendars, current projects, team needs and Dreamforce.

• Book appropriate domestic and international travel within Salesforce's travel policy, taking into account travel Visas, costs and proper documentation.

• Effectively work with employees from other groups within Salesforce and Senior Executives inside and outside the company, and recognizes key players within all organizations.

• Assist with food orders, luncheon planning, and planning of other business related meetings as requested.

• Other administrative and project duties as requested.

Minimum Requirements:

• MUST be located in one of the listed locations AND be willing to go into an office on a hybrid basis (3x /week).

• Minimum of 5+ years of applicable administrative experience, ideally from a global software organization.

• Skillful execution of administrative activities, with high attention to detail, organization and process.

• Experience with the setting up and management of virtual meeting platforms such as Zoom, Webex, GoToWebinars, Google Hangouts and conference calls.

• Strong teamwork skills; and a confident ability to offer suggestions and improvements to process and work very collaboratively with others.

• Strong relationship management skills, ability to build a personal network throughout the company.

• Project Coordination experience needed at an intermediate complexity.

• Strong verbal and written communication. Ability to communicate clearly and effectively with senior leaders and external partners.

• Experience partnering with senior management in a fast paced, innovative environment.

• Experience working with/in large administrative teams.

• Working proficiency of Google Suite (Gmail, Docs, Drive, GMeet). Experience using Quip, Slack, Salesforce and Tableau and are a plus.

• Must be in one of the listed locations and open to being hybrid in office 3 days per week.

Additional Desired Skills/Traits

• Customer centric orientation.

• Agility and flexibility in response to changing priorities and needs.

• Proven ability to manage projects, work under pressure and consistently make deadlines.

• Demonstrate ability and willingness to continuously acquire new competencies and accept new challenges.

• Possess an ability and curiosity and to comprehend the global DNA of the company and its organizations.

• Have the ability to handle confidential material with the utmost discretion.

• Ensure communications are clear, thorough, and specific, with attention to follow-through.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Title: Emergency Contact Center Specialist (Part-time)

Location: Kennesaw, Georgia, 30144, United States

Job Description:

Qualified candidates must reside in US Eastern Time Zone

SUMMARY

The Emergency Contact Center Specialist (ECCS) primary responsibility is for the support and maintenance of the Emergency Unblinding (EUB) service. The ECS will also support other activities within the TMAC (The Medical Affairs Company) medical information contact center (MICC) as needed. This is a part-time position working remotely.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• First line support for 24/7 EUB contact center.
• Facilitate three or four-way phone calls between internal on-call physicians and external healthcare professionals, and sometimes a translator.
• Log appropriate information in the approved database.
• Field calls from sales reps, consumers, and healthcare professionals on behalf of all clients
• Identify the caller’s needs, input his or her information into the database, manage the call or triage the call to the appropriate Medical Information Specialist.
• Check and respond to all faxes, voicemails, emails, and Medical Information Requests that come through Medical Information department.
• Backup support for IRMS database.
• Update sales rosters in IRMS.
• Generate and maintain monthly/weekly/periodic reporting for all clients as needed.
• Perform literature report searches.
• Document fulfillment.
• Handle miscellaneous projects within the Medical Information Department

QUALIFICATIONS

• Associates degree or relevant work experience
• 2 years call center/customer service background preferred.
• Minimum 1 year Pharmacy Technician, customer service specializing in IT helpdesk support a plus.
• Pharmacy students (PGY-1 & PGY-2) highly regarded
• Fluency in English and in local language in country of residence required. Bilingual in Spanish is a plus.
• Experienced and proven communication skills (verbal and written) with internal colleagues, management, external clients (healthcare or pharmaceutical industry preferred)
• Proficient in MS Office platforms/O365. Teams and Outlook, call center databases and VOIP telecom systems.
• Must be flexible to work a schedule rotation (Morning/Day and Afternoon/Early Evening) as needed and cover local company holidays on regularly scheduled workdays.

#LI-JM1

#LI-Remote

Title: Sales Support Representative (Hybrid)

Location: Portage MI United States

Full-time

Job Description:

Work Flexibility: Hybrid

THIS IS NOT A SALES REPRESENTATIVE POSITION. THIS IS STRICTLY SALES SUPPORT

What you will do-

The Sales Support Representative is responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction. Responsibilities include capital order entry, scheduling, and order management from conversion to delivery to the customer. This inidual will assist (2-3) sales regions and work with internal departments until the product is delivered to the customer. The Sales Representative answers incoming Account Manager calls and emails.

• Responsible for total customer and sales representative satisfaction in order management
• Provides (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
• Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
• Abides by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
• Builds relationships and fosters teamwork with fellow team members, leadership, and iniduals within other departments

What you need -

Required

• High school diploma or equivalent
• 2+ years of relevant experience
• Build relationships and foster teamwork with fellow team members, leadership and iniduals within other departments

Preferred

• Bachelors' degree
• Customer Service or Sales Support experience - highly preferred

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Title: Child Support Call Center Agent I

Remote US, United States  

Category Customer Service & Transaction Processing 

 Req ID20530  

Job Type Full-time regular

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where iniduality is noticed and valued every day.

Child Support Call Center Agent Full-Time, Remote

$16.50/Hr (Non-Bilingual) $17.50 (Bilingual Spanish and English).

.50 cent increase- 6 months after training.

A Typing survey/assessment is required. (Please complete it after the application is submitted)

Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking?

Training - is 7 weeks (8:30 am-5 pm EST M-F) after training the working hours Monday-Friday starting time 10:30 AM -7:00 PM EST.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay rate (bi-weekly pay). 6 months .50 increase.
• No weekends
• Paid Training
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you'll be able to thrive both personally and professionally.

About the Role

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

• Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
• Communicate appropriate options for resolution promptly
• Review the customer needs and inform customers of services and resources available to them.

Requirements

• High School diploma or GED
• Background and drug screening required
• 2 years of high-volume call center or Customer Service experience.
• Computer system experience with data entry, database documentation knowledge.
• Typing WPM 30
• Two screens/monitors are required
• Having your own equipment (PC) Mac is not compatible.

While we will provide technical requirements and equipment later, it's essential for you to have your own equipment ready. This preparation ensures you're fully equipped to participate effectively.

• To approve you working from home, you must send the interviewer two screenshots.
• Internet speed- Your internet speed must be at least 400 Mbps.
• Device Specifications of your laptop. Two screens/monitors are required
• Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14" screen or higher required (External 20" or higher recommended)
• Running Windows 10 OS 64 bit
• Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB.
• Ethernet cable, 50 feet or longer

Pay is $16.50/17.50 hour, which may be below your state's minimum wage. Please take this into consideration when applying.

We are currently NOT hiring in the following geographies, including but not limited to:

States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment. You may also click here to access Conduent's ADAAA Accommodation Policy.

Customer Operations Representative, French speaking

Riga, Latvia

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

This role is part of the international Customer Operations group. In this role, you will be responsible for supporting GoCardless customers with a range of enquiries from the more general to the most localised, including advising on the best way to use our products and services. Providing an excellent level of customer service is very important to our team and will be a key part of the role. The role is expected to combine customer & stakeholder management as well as query handling, making it an excellent career path in Customer Operations as both are very essential skills in fast-paced fintech. This is a Fixed Term Contract position for 12 months.

Location

We work in a hybrid way, coming in to office 3 days a week (Monday, Wednesday, Thursday) 

Working hours

Monday - Friday 10 am - 7 pm

We are a 24x7 operation and require our employees to demonstrate a willingness to work on bank holidays.

What excites you 

• Support French and English speaking customers through various channels e.g. email, phone and online meetings, ensuring the delivery of a first-class customer experience
• Advise merchants on best practices with the GoCardless product 
• Handle internal escalations to relevant teams if necessary, such as Engineering, Privacy, Security, to develop product expertise and yield solutions for customers
• Provide support on ad-hoc translations and internal operations regarding the GoCardless product to colleagues, via internal chats and escalations
• Review and create GoCardless Partner accounts for businesses
• Take part in resolving incidents and sending larger comms to impacted customers, where relevant
• Supporting the company in delivering projects, both internal and external to the Customer Support team.
• Document procedures and learnings to keep building internal knowledge to optimise scalable operations

What excites us  

• You are verbally fluent in English and French and can communicate clearly in writing in order to support customers via email or over the phone. 
• You have some previous experience working in a Customer Support role
• You care deeply about providing customers with a great experience whilst keeping calm under pressure
• You take pride in having strong attention to detail and always see tasks through to completion 
• You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach
• Ideally you have some understanding of anti-money laundering and counter-terrorist financing

Salary range: EUR 1300 - EUR 1950 (gross)

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in the role. Offers will take into account the level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time off: Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a erse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neuroerse 
• 2% identify as disabled

Title: Case Manager, Reimbursement

Location: United States

Job Description:

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

At UBC, the Reimbursement Case Manager serves as a patient advocate, removing barriers for patients accessing specialty pharmaceuticals. As the single point of contact you will provide inbound and outbound phone support to patients, caregivers, and providers to collaboratively determine patient eligibility. In addition to prioritizing and enhancing the patient experience, the reimbursement case manager will coordinate the patient's access to therapies, conduct the appropriate follow ups, and facilitate access to support services such as co-pay assistance programs and patient assistance programs (PAP).

Specific job duties:

• Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely and ensure cases move through the process as required.
• Act as single point of contact responsible for prior authorization and appeal processing communications to patients, healthcare providers, field reimbursement representatives and other external stakeholders.
• Communicate patient benefits and responsibility timely and accurately.
• Assess and refer patients appropriately for special programs/services when appropriate.
• Performs quality checks on cases and report trends to leadership.
• Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures.
• Troubleshoot complex cases, spanning multiple disease-states, while interfacing with key stakeholders (internal/external) to ensure optimal start to therapy
• Report Adverse Drug Events that have been experienced by the patient in accordance pharmaceutical requirements.
• Recognize a product quality complaint and forward caller/written information to a manufacturer.
• Other duties, as assigned.

Desired Skills and Qualifications:

• Bachelor's degree or six years of relevant working experience
• Two (2) or more years of relevant experience in pharmacy benefit management preferred
• Medical Assistant, Social Worker or Senior Reimbursement Specialist experience preferred
• Proficient in Microsoft Office applications
• Knowledge of medical and claims processing terminology
• Excellent written/verbal communication to include providing clear instructions
• Travel required on an as needed basis
• Must be able to work shifts that end up until 9PM EST.

Benefits:

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here are some of the exciting perks UBC offers:

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401k with company match*
• Tuition reimbursement
• Flexible work environment
• 20 Days PTO Annually (accrued)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a erse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

Title: Client Advocate

Location: UNAVAILABLE United States

Job Description:

Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates ersity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.

Pay Range

USD $47,309.00 - USD $56,321.00 /Yr.

STAR Bonus % (At Risk Maximum)

5.00 - Salaried Non-Management except pharmacists

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8AM -5PM

Remote Work Notification

ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

Navitus Health Solutions is seeking a Client Advocate to join our team!

The Client Advocate (CA) acts as a hybrid of Account Representative and Case Manager to advocate on behalf of the client's pharmacy benefit program. The CA will field inbound escalation requests from client representatives such as benefit professionals or health care facilitators to assist with escalated member research cases. The CA will collect relevant information and work across the Navitus organization to identify, understand, and determine next steps for resolution. The CA may make outbound communications to members, prescribers and/or pharmacies to complete the research cycle and assist the client's members in understanding those next steps and provide white glove member service. The CA should be comfortable researching across departments on a multitude of topics, including, but not limited to, coverage determinations, manual claim submissions, recoveries, transition status, and overall claims adjudication results. The CA will become proficient in the Navitus claims processing system and Intranet. The CA will gain proficiency in understanding, applying, and communicating client-specific formularies, clinical programs, and other pharmacy benefit components.

The position may be located in one of our offices in Appleton (WI), Madison (WI), Phoenix (AZ), hybrid, or fully remote.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Field inbound inquiries from benefit professionals, health care facilitators as a member of the broader client account team
• Research and analyze electronic and manual claims. Apply troubleshooting skills to resolve issues as allowed by the inidual benefit, including entering and updating MPAs and submitting test claims
• Communicate prior authorization, exception, and appeals information to callers including required information, turn-around-times, and other applicable details
• Help educate, when appropriate, members how to navigate their benefit, including information regarding participating pharmacies, best utilization of their benefit, formulary explanations, patient pay amounts, benefit restrictions, and other information as applicable
• Documents and tracks status of inquiries and resolution in both NCRx and CRM
• Respond to and resolve all internal and external inquiries in a timely, accurate, and complete manner
• Protect all personal health information and abide by all HIPAA regulations and confidentiality requirements
• Other duties as assigned

Qualifications

What our team expects from you?

• A minimum of a high school degree or equivalent is required
• National Certification from an accredited pharmacy technician certification program approved by specific state regulations (e.g. PTCB, ExCPT, CPhT etc.). or Licensed Practical Nurse (LPN) degree or certificate preferred
• 5+ Years' previous experience working with members/patients
• Experience in a mail pharmacy, retail pharmacy or clinic/care setting desired
• Experience as a member of a multi-disciplinary team is preferred
• Knowledge of applicable data privacy practices and laws is preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!

#LI-Remote

Location : Address

Remote

Location : Country

US

Title: Sales Representative

Location: Remote Remote US

Type: Full-time

Workplace: Fully remote

Job Description:

About Medical Guardian:

Description

About Medical Guardian:

Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. 

We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. 

Position Summary:

Medical Guardian, and MobileHelp, a ision of Medical Guardian are seeking enthusiastic and compassionate sales professionals who will thrive in our culture of growth and development, with a passion for genuinely helping our customers live a life without limits.  We are looking for candidates who are goal driven, coachable, altruistic, and excellent voice communicators to join our team of more than 550 employees.  All sales calls, as well as our comprehensive paid sales training program, are completed in the comfort of your own home using laptops and headsets that we provide. 

This is not a cold calling job!  At Medical Guardian and MobileHelp our extensive and expert Marketing team drives new, highly qualified leads through all media types such as print ads in AARP, internet search marketing, TV, radio, social media marketing, etc. While our sales representatives work remotely from their own homes and live all over the country, we foster a team-oriented culture through video meetings, events, and inidual coaching session with sales leadership. 

This position is fully commission-based with uncapped earning potential! 

Residency Requirement:

All applicants are required to have permanent residency in one of the following states:

AZ, DE, FL, GA, KY, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, WV, and TX only

Key Duties and Responsibilities: 

• Handle inbound and outbound sales calls every day with urgency, care and expertise in order to convert potential customers into subscribers. 

• Properly utilize the provided hardware and software such as laptops, headsets, Salesforce CRM, Microsoft applications, and Five9 adapter to properly document sales calls and activities.  

• Generously listen, seek solutions, establish value, make a strong recommendation, and overcome objections as part of every sales process to achieve sales goals and best protect our customers. 

• Exhibit a high standard of personal and professional ethics while simultaneously achieving excellent results and performing to levels of reward, recognition, and promotion. 

• Enact a strong work ethic to complete or exceed handling of least 75 Sales calls in an 8.5 hour shift.  

• Flexibility to work weekends, evenings, and holidays as required.

Requirements

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. 

• A passion for generating (call center experience preferred).

• Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner.  

• Display a competitive spirit to meet and exceed company wide and personal sales goals.  

• Satisfactorily complete background / employment history investigation and drug screening.  

• Computer proficient with the ability to multi-task.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

Title: Implementation Consultant - Local Government

Location: Melbourne, Victoria, Australia

Sydney, New South Wales, Australia

Brisbane, Queensland, Australia

Perth, Western Australia, Australia

Adelaide, South Australia, Australia

Type: Full-time

Workplace: Hybrid remote

Job Description:

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Implementation Consultant at Civica 

We are looking for a motivated and customer-focused Software Implementation Consultant to join our team and support the delivery of professional services across Australia and New Zealand. This role will primarily work within local government settings, but there may also be opportunities to contribute across other markets within the APAC region. A key part of this role involves delivering consulting, training, and support services for Civica’s Altitude software, often requiring travel to customer sites to provide hands-on assistance.

You will analyse existing customer processes and identify opportunities for solution design and process improvement. You will be responsible for troubleshooting issues, delivering practical solutions, and helping customers improve their daily operations and overall efficiency. Your insights will also contribute to product development by sharing feedback on how customers use our software and identifying areas for enhancement.

In addition to supporting software implementation, you will assist with the resolution of escalated support tickets and ensure customer knowledge is maintained through clear and accurate documentation. Meeting or exceeding key performance targets is an important aspect of this role, as is working collaboratively with other teams across Civica to deliver the best possible outcomes for our customers. Ultimately, your focus will be on delivering high-quality services that drive customer satisfaction and foster positive referrals.

Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on Local Government Services and Software | Civica 

Requirements

What you will do to be successful in this role 

• Ideally operational experience working in local council or implementing software to local government

• Serve as an industry expert with relevant experience, providing advice to both customers and internal teams to support successful business outcomes.

• Demonstrate a strong commitment to quality and continuous improvement, aligned with the expectations of a professional consulting role.

• Build and maintain effective relationships with stakeholders at all levels, fostering strong customer engagement.

• Conduct thorough investigations into existing customer practices, with the ability to identify and redesign processes for greater efficiency using Civica systems.

• Communicate confidently and clearly, both in writing and verbally, with the ability to think on your feet and resolve customer issues in real time.

• Take ownership and accountability for the delivery of high-quality professional services.

• Deliver work in line with agreed project plans, timelines, and budgets.

• Show high levels of motivation, with a proactive approach to personal development and a strong focus on customer satisfaction.

Benefits

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. 

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that ersity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the ersity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Title: Customer Banking Specialist - Shellharbour

Location: NSW Australia

Job Description:

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Part Time Roster (28.75 hours per week):

• Monday: 9.30am - 4.00pm

• Tuesday: 9.30am - 4.00pm

• Wednesday: 9.30am - 4.00pm

• Thursday: 9.30am - 4.00pm

• Friday: 9.30am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Shellharbour Branch, you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products

• Complete Financial Health Checks to assess customers' financial needs and identify any changes

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

What's Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying.

With us, you'll help customers make the right financial decisions and achieve their dreams.

If this role sounds like the perfect fit then we'd love to hear from you. Apply today!

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Title: Support Services Associate

Location: Melbourne Australia

Job Description:

Job Description:

• Fitzroy Campus, permanent part time position on 4 West
• Kew location, close to public transport
• Excellent benefits including salary packaging

Tue 12:00pm - 8:00pm

Wed 12:00pm - 8:00pm

Thu 12:00pm - 8:00pm

Fri 3:00pm - 8:00pm

Sat 7:00am - 3:00pm

About the Role

You will deliver efficient and responsive support services to complement the clinical requirements of the 4 West Care Centre. You will also complete all support services tasks to meet activity, quality and service standards, by performing tasks in line with established duties list and standards.

• Remove waste materials and restock consumables

• Detailed cleaning of patient areas and all department facilities

• Deliver meals & beverages to patients

• Transport patients, beds and trollies

The classification for this position will be PS25 ($60,606 per annum)

Your Contribution

• Certificate III in Health Services Assistance, course code HLT33115

• Follow basic food safety practices, course code HLTFSE001 (if not completed as part of the Cert III in Health Services Assistance)

• Excellent customer service and communication skills

• Experience in patient transport, using a patient bed mover is preferred

• Ability to work effectively as part of a team

• Previous experience within a Healthcare Environment

• A valid nationally coordinated criminal history check, or willing to obtain

What We Offer

• CBD location

• A focus on wellbeing initiatives, with regular events and programs

• Confidential, solutions-focused employee counselling

• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities

• Salary Packaging - Increase your take home pay!

• Discounts and Promotions always available through our Foundation

• Culture of continuous improvement

About the Support Services Team

Become an integral member of the dynamic Support Services team and assist our teams in the delivery of excellence across our many services including cleaning, patient ward support, patient food production and delivery, clerical ward support, patient transport and car parking services across our sites.

Working at St Vincent's

St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a erse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Title: Program Coordinator, Genetics

Location: Beth Israel Deaconess Medical Center

Full time

Job Description:

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Program Coordinator will support the Cancer Genetics and Prevention Program at Beth Israel Deaconess Medical Center in Boston, MA.

This is a full-time position, working onsite Monday through Friday, 8:30am to 5:00pm, with flexibility. This role will be on-site initially, with the ability to work partially remote once fully trained.

Job Description:

Coordinates and oversees administrative operations within assigned program/department areas.

Essential Responsibilities:

• Implements and coordinates administrative procedures, processes, services and systems for the assigned program.

• Trains other staff in proper methods and procedures to ensure the accuracy and quality of work.

• Provides administrative support to staff in assigned program areas.

• Schedules and prepares materials for appointments, meetings and special events.

• Coordinates program correspondence, calendars, projects and travel arrangements as needed.

• Ensures that staff are informed, and supplies and equipment are available.

• Develops, maintains and oversees program databases. Compiles data; prepares, summarizes and distributes regular and ad hoc reports.

• Coordinates, tracks and monitors program expenses, invoices and billing with appropriate cost centers and budget.

• Monitors and evaluates the effectiveness of the program administration.

• Collaborates with program leadership and members to identify other program needs. Recommends and implements modifications to improve effectiveness.

• Coordinates and oversees preparation for compliance with BIDMC policies and procedures as well as other external regulatory agencies.

• Maintains accurate records for compliance. Participates in quality improvement projects.

Required Qualifications:

• High School Diploma required; Associate's degree preferred.

• Minimum of 1-3 years of related work experience required.

• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.

• May produce complex documents, perform analysis and maintain databases.

Competencies:

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
• Age based Competencies:
• Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

Pay Range:

$23.63 - $31.16

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Title: Customer Service Representative (remote)

Location: USA, South Carolina, Fort Mill

Job Description:

time type

Full time

job requisition id

R054585

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, ersity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Customer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by web-based application, email, or telephone to address queries/problems. Use computerized systems for tracking, providing status, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization and do not have assigned clients.

HOW YOU’LL CONTRIBUTE

• Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
• Verifies contacts and account information.
• Examines customer problems and implements appropriate corrective action to respond to customer requests.
• Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.
• Maintains and creates logs, reports, records, and files.
• Investigates, coordinates, and tracks a wide range of customer issues and problems.
• Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
• May interface with offshore call center to answer questions on process or specialized situations
• May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
• May do order fulfillment.  Receive orders, reconcile information, update systems, and follow up with customers.
• Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent required
• Generally, has 2+ years of generally related customer service experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• General knowledge of assigned area’s products and customer service activities.
• Proficient MS Office skills
• Must be able to navigate a computerized data entry system or other relevant applications.
• Strong verbal and written skills
• Customer Service skill including adaptability, attention to detail, patience, and problem solving.

COMPLEXITIES & IMPACT

• Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures.
• May assess needs and suggest/promote alternative products and services.
• Works under general supervision
• Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures.
• Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.

SUPERVISION RECEIVED OR EXTENDED

• No responsibility for the supervision of others

Disclaimer

Pay Range: $16.07 - $21.41 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept iniduality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates ersity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Title: Clinical Applications Specialist - Cardiovascular Ultrasound

Location: Remote

time type

Full time

job requisition id

R4035828

Job Description:

Job Description Summary

As the Cardiovascular Ultrasound (CVUS) Clinical Application Specialist, you will deliver clinical and operational expertise by providing excellent education and training support for the CVUS product portfolio to clinical end-users. Clinical experts facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions. Must reside in Sacramento or Reno.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Serve as a subject matter expert (Ultrasound) and technical liaison to the sales organization with the goal of strengthening technical capabilities of the team and customer relationships, while also driving business opportunities forward.

• Advance new product (NPI) features and imaging techniques; partner with customers in developing training plans / strategies that support new product assimilation (Ultrasound) and ongoing training needs.

• Coordinate, schedule, and execute objective based system training; monitor and report on training outcomes.

• Act as focal point for modality / team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.

• Develop meaningful relationships with key opinion leaders (KOLs) to standardize and optimize protocols and support our clinical education initiatives.

• Penetrate competitive accounts and communicate current market intelligence back to the business, along with field concerns, issues and requirements.

• Provide technical and clinical leadership during sales process by demonstrating full range of Ultrasound products including potential uses, product capabilities and benefits to customers.

Required Qualifications

• Associate degree or equivalent and 2+ years of Ultrasound technical/clinical industry experience plus American Registry of Diagnostic Medical Sonographers (RDCS) certification or CCI registry in Echocardiography.

• Demonstrated experience working on cardiac ultrasound systems.

• Deep understanding of clinical education training and associated process implementation.

• Demonstrated experience delivering complex information and modifying messaging based on audience.

• Willingness to travel extensively 75+% (4-5 days per week including 2 - 3 overnights and some weekends) within the US via multiple modes of transportation (car, air travel, & train, etc.).

• Reside in Sacramento or Reno.

Desired Characteristics

• Bachelor’s degree

• 3-5 years clinical experience

• Demonstrated clinical and technical expertise working on Vivid products

• Experience in demonstrating products and solutions to a variety of healthcare audiences

• Entrepreneurial thinking to support customers and commercial teams in defined goal for demonstrations with an understanding of the sales process.

• Excellent analytical and communication skills with the ability to communicate with employee and internal and external customers at all levels

• Exceptional interpersonal skills

• Openness to change and process improvement mindset

• Reside in Sacremento

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-MA4

We will not sponsor iniduals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $124,240.00-$186,360.00 Annual. It is not typical for an inidual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Title: Energy Efficiency Consultant, Channel Team NH (Hybrid Schedule)

Location:

 Westwood, Massachusetts; East Berlin, Connecticut; Manchester, New Hampshire

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

If you’re passionate about sustainability, join a team dedicated to advancing the energy efficiency of our region. In this role, you will work directly with manufacturers and distributors to strengthen the energy‑efficient product supply chain and support Eversource’s supplier‑driven programs. You will also play a key part in identifying emerging technologies that can enhance program offerings.

As an Energy Efficiency Consultant on the Channel Team, you will collaborate regularly with internal groups—including program implementation, engineering, evaluation, marketing, and business intelligence—as well as external partners such as regulatory authorities, utilities, program sponsors, and other industry stakeholders. Your efforts will contribute to achieving energy efficiency goals across the region.

Essential Functions: 

• Provide strategic guidance to manufacturers, retailers, distributors, and vendors to support the development and availability of energy‑efficient technologies.
• Develop and manage RFPs to procure program administration vendors.
• Build and maintain strong relationships across the supply chain to enhance supplier‑driven programs.
• Prepare documentation and plans required for compliance with ratepayer‑funded program requirements.
• Oversee budgeting, invoicing, evaluation, and tracking of program expenses and energy savings.
• Demonstrate thought leadership by developing strategies and initiatives that advance technology adoption in the supply chain.
• Support alignment between customers, program administrators, consultants, and contractors through coordinated strategic activities.
• Lead customer engagement efforts, including resource assessment, project management, and collaboration with marketing to increase program awareness

Qualifications:

Technical Knowledge/Skill:

• Requires an understanding of and direct knowledge of the needs of the supply chain, as well as energy efficiency/renewable technologies and services as well as their application.
• Requires solid working understanding of financial principals and the ability to use PC desktop applications (e.g., Microsoft Word and Excel).

Education:

• Requires a Bachelor’s Degree in Business, Marketing, Engineering, related discipline or equivalent experience

Experience:            

• Five (5) plus years of relevant experience in technical marketing, sales, engineering, architecture, project management or energy efficiency services as well as experience working with the supply chain.
• Experience and/or aptitude in customer service also desired.

Licenses & Certifications:

• Certified Energy Manager (CEM), PE, BPI, or HERs are preferred.

#cengajd 

#LI-ES3

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$113,990.00-$126,650.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

Title: Outside Sales Representative

Locations:

Whiteland, IN

Muncie, IN

Bloomington, IN

Lafayette, IN

Terre Haute, IN

Hybrid

job requisition id

JR107410

Job Description:

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.

But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.

Indiana Foundation Service, A Groundworks Company, is seeking talented Outside Sales Representatives to join their team in the Whiteland, IN area!

Our Outside Sales Representatives we call Certified Field Inspectors or CFIs are one of the powerhouses of our organization and integral to our business’ success. CFI's partner with homeowners to diagnose issues and recommend solutions through our foundation repair and water management services.

Why You Should Join Our Sales Team

• Industry leading commission program with NO CAP on earnings!
• Average annual earning potential $150,000-200,000+
• Paid Training at $750 p/wk with better of commission
• Pre-qualified, high-quality sales leads, no cold-calling required
• Higher commission on self-generated leads
• The best-in-class training programs and technology
• Advanced leadership opportunities from a promote from within led culture
• Company vehicle and gas card allowance eligibility
• Equity in North America's Leading Foundation Repair and Water Management Company
• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match