Title: Third Party Liability Associate

Location: Minnesota

Full time

Job Description:

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated iniduals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

This position is remote; however, preference will be given to Minnesota residents*  

The Impact You Will Have 

A Third-Party Liability associate is responsible for reviewing accident-related claims and correspondence to make payment determinations on claims when another party may be liable. This position is also responsible for handling and responding to inbound member, attorney, or other insurance phone calls, providing one call resolutions when possible, and conducting outbound calls as a part of the investigation process to determine other parties’ liability to ensure the responsible party pays for claims as an effort to reduce health care costs. 

Your Responsibilities 

• This position is responsible for handling incoming and outbound calls from injured members, attorneys, other insurance companies and medical providers 

• Conducts research and investigates claims or correspondence to determine other party liability and make claim payment determinations 

• Performs within the acceptable range for productivity and telephone measures as required by the unit 

• Verifies and coordinates coverage limits and benefits with other auto, homeowners, and workers compensation carriers. 

• Assist with other special projects and tasks as directed by leadership based on business needs.

Required Skills and Experience 

• 2+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered. 

• Call center experience handling inbound and outbound calls 

• Experience with computer proficiency 

• Excellent time management skills 

• Proficient with Microsoft Office 

• Demonstrated verbal acuity and conflict resolution skills 

• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience 

• Knowledge of medical terminology 

• 1+ years of experience in healthcare or related industry 

• Third-Party Liability and Subrogation experience highly desired 

• Previous claims experience highly desired

Role Designation

Teleworker

Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite.  Onsite is full-time onsite.

Compensation and Benefits

$21.50 - $24.59 - $29.51 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected inidual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Title: Customer Experience Banker - Strongsville, OH (32-35 hrs/wk - Full Benefits Eligibility)

Location: Strongsville Bo Cl

Job Description:

Description

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers.  You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking,  communication and presentation.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications:

• 1  year or more in customer service in banking, financial services or goal driven retail sales. 
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

***Part time hours: 32-35 a week with future opportunity to move into full time.***

******Full time benefits eligibility******

#teller

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Title: Credentialing Data Analyst - SHP Health Services - Telecommuter - Day Shift - Full Time

Location: Remote US

Full time

Job Description:

Hours:

Shift Start Time:

8 AM

Shift End Time:

5 PM

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

No Weekends

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$32.730 - $40.910 - $45.810

Required Qualifications

• Bachelor's degree healthcare management, business
• 2 years' database management.
• 3 years' experience in managed care field.

Preferred Qualifications

• 1 year experience in cloud-based credentialing database applications such as MD-Staff or other similar solutions.
• Certified Provider Credentialing Specialist (CPCS) - National Association Medical Staff Services -PREFERRED

Other Qualification Requirements

• Other degree acceptable with a combination of education, managed care, and supervisorial experience.

Essential Functions

• Credentialing delegation oversight
  Knowledge of Department of Managed Care (DMHC), Knox Keene Act for regulations governing Health Maintenance Organizations (HMOs) and Department of Health Services (DHS) regulations regarding delegated services.
  Maintains current knowledge of delegation, contractual agreement(s), and reimbursement models.
  Maintains current knowledge of National Committee for Quality Assurance (NCQA), Department of Managed Health Care (DMHC), Industry Collaboration Effort (ICE), and Centers for Medicare and Medicaid Services (CMS) regulatory standards to ensure Sharp Health Plan credentialing processes meet all health plan contractual compliance requirements. Provides reporting, feedback and documentation, as necessary, to maintain compliance with delegated credentialing requirements.
  Works closely with the Credentialing Verification Organization (CVO) to manage deliverables as defined in the Sharp Health Plan / CVO delegation agreement.
  Responsible for review and ongoing monitoring of credentialing materials to ensure accurate and timely credentialing and re-credentialing of SHP providers within required regulatory timeframes.
  Responsible for plan medical group, group practice, and service ancillary credentialing delegation oversight activities through review of documents and preparation of reports applicable to the oversight process, and coordination with the CVO.
  Responsible for Health Delivery Organizations (HDO) facility credentialing delegation oversight to ensure adherence to NCQA and CMS standards.
  Conducts recredentialing review to include quality indicators such as member appeals, grievances and potential quality issues, working in collaboration with internal teams.
  Performs credentialing audits of delegated entities that perform credentialing functions according to their Sharp Health Plan delegation agreements to ensure compliance with Sharp Health Plan, NCQA, DMHC, CMS and other federal and state credentialing standards.
  Monitors compliance with corrective action plans. Works with accountable leaders to assure all action items are complete within required deadlines.
  Collaborates with the Medical Management and Network Management to obtain complete results of provider site audits.
  Prepares Peer Review Committee information summaries and presents relevant material at quarterly Peer Review Committee meetings.
  Prepares credentialing summaries for all practitioners meeting the Sharp Health Plan threshold criteria for "clean file" and “unclean file” review for presentation at monthly Peer Review Committee meetings.
  Responsible for maintaining timely, complete, accurate credentialing documentation in electronic format.
  Prepares accreditation information for submission and coordinates surveys for organization.
  Provides consultation on the development of guidelines, policies, procedures and protocols.
  Establishes and maintains processes to conduct annual review of delegate credentialing policies and procedures. Reviews for completeness and accuracy as it relates to regulatory standards.
  Develops and maintains policies and procedures for all credentialing and peer review processes in accordance with Sharp Health Plan, NCQA, DMHC, CMS, and other federal and state requirements.
  Participates in ICE workgroups related to credentialing activities to maintain policies and procedures in compliance with regulatory agencies.
  Attends internal and external meetings as appropriate.
• Customer service
  Establishes good working relationships with providers, CVO contacts, medical directors, and all levels of internal and external customers.
  Demonstrates ability to be flexible and prioritize to meet the needs of the organization.
  Prepares clearly written and professional work products.
  Demonstrates cooperation and teamwork and assists others as needed. Accepts interpersonal differences and promotes cooperation with colleagues.
  Fosters open lines of communication and informs leadership of any issues relating to compliance or organizational risk.
  Coordinates and completes assigned projects as required.
  Performs other duties as assigned by the Network Management and Application Optimization, Manager.
• Database management
  Familiarity with basic principles of relational database management and elements of a database.
  Builds database queries and sets up job scheduling.
  Ensures the maintenance of the provider database and is responsible for reporting accurate information for required reports and provider directories.
  Experience developing and identifying processes by which reports are compiled using relational databases.
  Responsible for maintaining data integrity by systematically auditing database entries.
  Develops and maintains timely database policies and procedures.
  Identifies and takes action on IT upgrades to achieve database efficiencies, ease the burden of manual processes and implement department process improvements to maximize efficiency, effectiveness, and productivity in daily work activities.
  Analyzes database administration inefficiencies and streamlines processes accordingly.
• Statistical Reporting
  Produces and reviews statistical reports to monitor delegation oversight and network activities.
  Prepares complex charts and graphs to summarize and visualize report data on an as-needed basis.
  Responsible for validating the accuracy of statistical reporting, e.g., regulatory filings, dashboards, et al, based on database queries and abstracts.
  Tracks and trends identified reports to monitor network activity.
  Ensures accuracy of provider data extracts used for provider directories through data validation procedures.
  Ensures accuracy of management and regulatory reports.
  Compiles statistical reports, on a frequent basis, to demonstrate productivity and efficient workflow processes.
• Process improvement
  Utilizes a continuous quality improvement approach to identify and initiate department process improvements to maximize efficiency, effectiveness, and productivity in daily work activities.
  Makes recommendations to the Network Management and Application Optimization Manager on process improvements with the goal of enhancing quality and provider/member satisfaction.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills with attention to detail.
• Strong analytical skills to evaluate, interpret and communicate data in a clear, concise manner.
• Excellent interpersonal skills.
• Ability to tactfully interact with the CVO, providers and their staff.
• Ability to define and prioritize tasks, manage workload and meet deadlines with minimal supervision.
• Thorough understanding of managed care principle, evolutions, and models.
• Familiarity with Department of Managed Health Care (DMHC) and DHS audit requirements as well as NCQA standards for delegation.
• Demonstrates courteous, professional, and cooperative behavior toward internal and external customers.
• Knowledge of NCQA, DMHC and CMS credentialing standards, legislative and regulatory requirements.
• Excellent computer skills, including proficiency in the MS Office Suite, including MS Excel, MS Word, MS PowerPoint, MS Access.
• Expert knowledge in cloud-based applications such as MS Teams, SharePoint, Smartsheet, etc.
• Ability to maintain peer review information confidentiality consistent with California Evidence Code 1157 for credentialing and peer review activities.
• Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified inidual with disability or any other protected class

Title: Remote Sabre Corporate Travel Agent (Day Shift)

locations

Works from Home (Job Posting)

time type

Full time

job requisition id

41652

Job Description:

Why AAA?

At AAA, we provide a reliable and supportive work environment with plenty of opportunities for career growth.

Work-Life Balance:

• Remote Work: This is a work from home position, candidates must live within our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)

• Flexible Schedule: The schedule allows for considerable flexibility, with shifts potentially available from 9:30 AM to 6:00 PM EST.

• Paid Holidays: Celebrate eight paid holidays throughout the year.

• Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.

• Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.

Rewards and Benefits:

• Compensation: The starting annual base compensation for this position is $18.40 to $42.88 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

• Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.

• Tuition Reimbursement: Invest in your future with our tuition reimbursement program.

• 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.

• ​​AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.

What You'll Do:

• Book domestic and international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.  This may include groups.

• Respond to requests for domestic and international price quotations utilizing automated system(s) for international itineraries; queues to rate desk when appropriate.

• Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately.

• Move market share for AAA preferred suppliers.

• Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.

• Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately.

• Achieve inidual and contractual service level goals related to telephone, quality, and productivity.

• Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.

• May build airline reservation system profiles for use with a specific group of travelers.

• Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control.

• Ensure optimum customer service through effective use of phone systems and positive telephone service techniques.

• Other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent.

• At least 4 years of active experience as a Travel Consultant within the last 6 years.

• 1-2 years of international experience

• Corporate Travel experience and proficiency in Sabre GDS are required.

• Knowledge of domestic and international faring, ticketing procedures, and commission structures.

• Demonstrated professional customer service skills.

• Achieves established office goals for measurable accuracy.

• Demonstrated internet research skills for customer information.

• Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.

• Professional telephone skills.

• Ability to work independently, exercising discretion and judgment.

• Ability to manage multiple tasks and changing priorities.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with erse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified iniduals to apply.  It is ACA’s policy to employ the best qualified iniduals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Customer Service

Title: Patient Service Representative: Hybrid; Cardiology

Location: Boston, Massachusetts

Full time

Job Description:

This is a full time position working hybrid, 40hrs/wk; from Monday- Friday, supporting the Cardiology Department.

Job Description:

Essential Responsibilities:

1. Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed.
2. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker's compensation and auto liability.
3. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.
4. Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures. Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers. Addresses scheduling problems and concerns with manager to resolve issues.
5. Records and forwards accurate messages to providers and staff. Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner.

Required Qualifications:

1. High School diploma or GED required. Associate's degree preferred.
2. 1-3 years related work experience required.
3. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

1. Call Center and/or telephone customer service experience
2. Strong typing skills 40+wpm. Knowledge of medical terminology
3. Bilingual written and verbal communication skills

Competencies:

1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Pay Range:

$20.50 - $25.50

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Title: Distribution Clerk - Part Time

Location: Edmonton Canada

Job Description:

Avis Budget Group is an action-packed, high-energy workplace where things move forward every day. We are a global leader in the travel services industry operating two of the most recognized brands in the vehicle rental business. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to GO somewhere in your career, Avis Budget Group is the place to be.

As a Distribution Clerk, you will contribute to the success of our company by distributing the rental vehicles amongst the Avis and Budget locations throughout the city, according to the needs of the business. You will enter data in the computer system and answer telephone calls from the rental stores and roadside assistance. The ideal candidate for this position is reliable, flexible, has leadership quality and enjoys working in a fast-paced environment.

Shift Availability Required:

Typically 40hrs/week from June to September and 20hrs/week rest of the year (off season). We offer flexible scheduling during off season months. Must be available to work Saturday and Sunday as per business demands.

Basic Qualifications:

• Must be available to work weekends

• Valid driver’s license with a good driving record

• Proficiency in MS Office

We offer a wide range of exciting benefits for full-time employees, including:

• Employee Assistance Program

• Employee discounts

• Training opportunities

Candidates must provide a Driver’s Abstract and references during the interview process

Who are we?

Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise.

The fine print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

Edmonton

Alberta

Canada

Job Title: Branch Manager

Company: Security Equipment Supply, Inc. (SES)

Location: Indianapolis, IN

Job Type: Full-Time | Exempt

Job Description:

About Security Equipment Supply (SES)

Security Equipment Supply (SES) is a second-generation, family-owned distributor of low-voltage electronics. Since 1982, we've grown to 16 locations across 11 states, delivering trusted solutions in access control, fire and life safety, surveillance, home entertainment, and more.

We're in a transformative phase-modernizing operations, investing in technology, and enhancing customer and employee experiences. SES is committed to growing talent from within and creating meaningful career paths across the organization. Most roles are hybrid, providing flexibility while driving impact.

At SES, we don't just work here - we care for what we've built and the people we work with.

Live the SES Way: Family • Respect • Celebration • Excellence • Integrity

Work the SES Way: Curiosity • Fun-Loving Spirit • Commitment to Growth

Position Overview

The primary function of this position is to manage all areas of branch operations. This includes all aspects of daily operations involving sales and logistics staff while helping to implement policies, procedures and best practices to achieve the overall goals for the branch and Company.

What You'll Do

• Always maintain or exceed the high SES standards for customer service. Variances in customer service levels provided should be reported to Sales or Operations Manager or another applicable Administrative manager.

• Must have working knowledge of all branch operational and sales responsibilities including, but not limited to, counter and telephone sales, shipping, receiving, repairs/CRS, RM module, and inventory control.

• Work in tandem with Sales Manager in developing better vendor & representative relations, setting up customer and employee trainings and counter days. Strategize with the Sales Manager and Marketing Department for a go to market approach.

• Promote an environment of growth for SES and for our customers

• Prospect new customers, including visits outside of the branch to discuss business with potential SES customers

• Support others in the branch in pursuit of growth for our business

• Responsible for the reduction of slow moving, discontinued, and dead stock to maintain inventory health

• Focus on meeting key performance metrics, including, but not limited to

• Inventory Turns

• D&E Ranked Product in the Branch

• Surplus Stock

• Achieve branch sales goals as set by the Sales Manager. Achieve personal sales goals to lead and set example for Salespeople.

• This would include planning sessions to attain goals and mentoring of existing sales team

• Setting goals and expectations for sales team to encourage hitting monthly and quarterly targets that allow him/her to participate in the SES sales commission plan

• Review of Customer performance metrics and plan how to recapture lost business and support growing customers

• Remain cognizant of gross profit goals, and items that impact them including but not limited to

• Freight billed to customer vs cost

• Selling price compared to cost of goods sold

• Restocking fees

• Work in conjunction with the corporate office in the areas of recruiting, hiring, on-boarding, training, and development of Branch Personnel.

• Support for Company initiatives that invest in our People, including but not limited to

• New Hire Training

• Ongoing Training

• Increased Product Knowledge

• Other training or mentoring to retain high performers and encourage relevant up-to-date skill sets

• Endeavor to empower, train, and mentor Assistant Branch Manager, where applicable, in branch management responsibilities, so they can be performed during his / her absence

• Promote the growth of branch through empowering inidual and team performance, as well as utilizing effective delegation of the roles and responsibilities within the branch

• Consult with Sales Manager or Operations Manager as well as Human Resources on handling of all employee evaluations, grievances, or other issues.

• Ensure that steps are taken to maintain an accurate inventory for the benefit of our customer service and protection of our working capital.

• This includes overall organization of the warehouse and showroom, conducting cycle counts, adjustments and preparation for physical inventory

• Oversee daily stocking / merchandising of the showroom as well as the overall appearance. Ensure demonstration units are current and in good working order

• Ensure all administrative tasks are completed in a timely manner

• Branch Manager should possess the ability to perform all such tasks required for reporting to Corporate offices information about branch activities and operations.

• Maintain regular, open communications with the Sales Manager to ensure the consistency of message within the branch. Also, maintain the same communication with the Corporate Office.

• Ensure all company policies and procedures are followed at all times and report any violations to the Sales or Operations Manager.

• Maintain a safe, secure, and clean working environment.

Required Skills

• Oral and written comprehension and expression
• Problem solving ability
• Possess ability to work autonomously and collaboratively
• Training and mentoring
• Basic knowledge of Microsoft Suite of products
• Travel and some night/weekend work will be required (approximately < 10% total travel required)

What We Are Looking For

• High school diploma or equivalent
• 5 to 7 years of relevant sales experience
• 1 to 3 years of management experience preferred
• Experience in low voltage industries specifically in fire and life safety, video surveillance, access control, and voice communication

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without reasonable notice.

Work Environment

This job operates in a branch/warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopier and standard software suite(s), such as the ERP system, and the Microsoft Suite of products. This position routinely is exposed to warehouse/showroom activities, such as handling inventory and interaction with customers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move objects up to 70 pounds. Specific vision abilities may include, close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Why Join SES?

• Competitive compensation: market-aligned salary + performance incentives
• Profit sharing & retirement: SEP IRA contributions and annual profit-sharing bonuses
• Health benefits: affordable medical, dental, and vision plans
• Career growth: ongoing development, advancement opportunities, and a promote- from-within culture

Title: Women, Infants, and Children (WIC) Administrative Specialist II-61007691

Location: Cayce United States

Salary

$33,532.00 - $39,900.00 Annually

Location 

York County, SC

Job Type

Temporary Grant - Full-Time

Job Number

184902

Agency

SCDPH-PH Region-Midlands

Class Code:

AA50

Position Number:

61007691

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

GEN04

Hiring Range - Min.

$33,532.00

Hiring Range - Max.

$39,900.00

Job Description:

Job Responsibilities

Careers at DPH: Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Under the supervision of the Administrative Lead, the Administrative Specialist II will meet, interview, and direct public health clients in accordance with the Women, Infants, and Children (WIC) program and agency policies. Provides quality customer service and maintains confidentiality.

Meets, interviews, and directs public health clients in accordance with the South Carolina Women, Infants, and Children (SCWIC) program and agency policies.

Conducts eligibility interviews, reviews program requirements, applies processing standards, and educates clients on program standards. Follows established guidelines around customer service and cultural competency; answers telephones and schedules appointments, as needed.

Completes data collection and entry into South Carolina Women, Infants, and Children (SCWIC). Validates and issues Food Instruments (FI) and Farmer's Market checks.

Attends relevant program and agency training and meetings. Ensure necessary materials are properly utilized. Prepares and submits any required reports.

Minimum and Additional Requirements

State Minimum Requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: High School diploma or GED and two (2) years of medical office/clinical clerical office experience which includes public contact or an Associates' Degree in Secretarial Science or a related field and one (1) year of medical office/clinical clerical office experience which includes public contact. Must have advanced computer skills and office equipment knowledge.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Preferred Qualifications

Bilingual in Spanish/English; one (1) year of experience with electronic health/medical records.

Additional Comments

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant, being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

IMMUNIZATION: All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.

The South Carolina Department of Public Health offers an exceptional benefits package for Temporary Grant positions that includes:

• 15 days Annual (Vacation) Leave per year

• 15 days Sick Leave per year

• 13 Paid Holidays

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.

• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)

• Retirement benefit choices *

• State Retirement Plan (SCRS)

• State Optional Retirement Program (State ORP)

• Enrollment in one of the listed plans is required for all Temporary Grant employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.

Title: Claims Manager, Prompt Resolution Team

Location: Richmond United States

locations

Richmond, VA

Omaha NE

Red Bank NJ

Plano TX

Alpharetta GA

time type

Full tim

Job Description:

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This position will be responsible for managing a team of Claims Examiners handling a wide variety of general liability claims. This position will report to the Director of General Liability claims and be responsible for conveying the organization's objectives and priorities to staff and measure progress towards stated goals.

Responsibilities

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Direct and monitor assignments of new loss activity for claims
• Review and approve correspondence and reports including coverage position letters and Large Loss Reports
• Review and approve reserves and settlements in excess of the authority of the handling examiner
• Make recommendations concerning reserve changes to Director or Senior Management
• Participate in review and discussion of loss activity in the general liability book with interested stakeholders (Underwriting, Actuarial, Executive Management)
• Ensure that team adheres to Fair Claims Practices regulations and internal performance objectives
• Assess and evaluate inidual examiners and team performance, provide feedback and develop training needs
• Prepare and distribute reports by collecting and summarizing information
• Assist in preparation of budgets, evaluation of expenses and assess resource needs
• Foster and encourage strong relationships with internal stakeholders, including Underwriting and Actuarial
• Promote and enhance strong relationships with internal and external customers and partners
• Participate in special projects as requested
• Travel to other claim offices, mediations, trials, and conferences as required

Education

• Bachelor's degree or equivalent work experience
• JD, advanced degree, or focused technical degree a plus

Certification

• Must have or be eligible to receive claims adjuster license

Work Experience

• Minimum of 10 years of claims handling and claims management experience or equivalent combination of education and experience

Skill Sets

• Excellent written and oral communication skills
• Strong analytical and problem-solving skills
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our erse and changing environment as well as support our employees' needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to iniduals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on Markel Group Careers.
• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to [email protected].

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the [email protected].

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $97,520 - $134,090 with a 25% bonus potential.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our erse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to iniduals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to [email protected].

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the [email protected].

No agencies please.

Title: Claims Manager, Prompt Resolution Team

Locations:

Richmond, VA

Omaha NE

Red Bank NJ

Plano TX

Alpharetta GA

Rosemont IL

time type

Full time

job requisition id

R0022531

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This position will be responsible for managing a team of Claims Examiners handling a wide variety of general liability claims. This position will report to the Director of General Liability claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Responsibilities

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Direct and monitor assignments of new loss activity for claims
• Review and approve correspondence and reports including coverage position letters and Large Loss Reports
• Review and approve reserves and settlements in excess of the authority of the handling examiner
• Make recommendations concerning reserve changes to Director or Senior Management
• Participate in review and discussion of loss activity in the general liability book with interested stakeholders (Underwriting, Actuarial, Executive Management)
• Ensure that team adheres to Fair Claims Practices regulations and internal performance objectives
• Assess and evaluate inidual examiners and team performance, provide feedback and develop training needs
• Prepare and distribute reports by collecting and summarizing information
• Assist in preparation of budgets, evaluation of expenses and assess resource needs
• Foster and encourage strong relationships with internal stakeholders, including Underwriting and Actuarial
• Promote and enhance strong relationships with internal and external customers and partners
• Participate in special projects as requested
• Travel to other claim offices, mediations, trials, and conferences as required

Education

• Bachelor’s degree or equivalent work experience
• JD, advanced degree, or focused technical degree a plus

Certification

• Must have or be eligible to receive claims adjuster license

Work Experience

• Minimum of 10 years of claims handling and claims management experience or equivalent combination of education and experience

Skill Sets

• Excellent written and oral communication skills
• Strong analytical and problem-solving skills
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement

Who we are: 

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. 

We’re all about people | We win together | We strive for better 

We enjoy the everyday | We think further 

What’s in it for you: 

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our erse and changing environment as well as support our employees’ needs at all stages of life. 
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.   
• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Caution: Employment scams 

 Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to iniduals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: 

• All legitimate job postings with Markel will be posted on Markel Group Careers. 
• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to [email protected]. 

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.  

Should you require any accommodation through the application process, please send an e-mail to the [email protected].  

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $97,520 - $134,090 with a 25% bonus potential. 

Who we are: 

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. 

We’re all about people | We win together | We strive for better 

We enjoy the everyday | We think further 

What’s in it for you: 

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.  

• We offer competitive benefit programs that help meet our erse and changing environment as well as support our employees’ needs at all stages of life.  

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.  

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part? 

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. 

Caution: Employment scams 

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to iniduals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: 

• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Call Center Representative

Location: Houston, TX United States

Remote - USA

Job ID

39971269

Brand Name

Tailored Shared Services, LLC

Job Function

Office - Contact Center

Shift

Day Job

Job Description:

Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose it we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team, and grow, you might be a perfect fit.

About the Job

We currently have an exciting opportunity for a Tier 1 Telecommunications Representative. This role plays a key part in assisting and supporting our stores and customers. This person will respond to customer contact received via telephone, consistently ensuring quality service and proper issue resolution while remaining in compliance with Company and contact center procedures. This position is an in-office position based at our Houston, TX office and reports directly to the Supervisor, Telecommunications Tier 1.

What You'll Do | Key Accountabilities

• Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills.
• Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions.
• Maintain up to date product knowledge, policy information, and promotional offerings.
• Effectively communicate with customers and store employees accurately and promptly.
• Meet and maintain service levels, department goals, and quality voice of customer survey scores, while providing an exceptional customer experience.
• Maintain customer records by properly documenting all customer interactions in the CRM.
• Resolve common issues, while using internal resources and training materials.
• Additional duties as assigned.

Benefits

This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts.

What You'll Bring | Skills and Experience

• High school diploma or equivalent required
• 1-2 years' experience in a customer focused role
• Bilingual (English/ French or English/ Spanish) a plus
• Professional communication skills required, both written and verbal
• Well-developed problem analysis skills
• Ability to handle sensitive and confidential information and situations
• Ability to gather and summarize data, find solutions, and prioritize work
• Ability to handle multiple tasks and systems at one time while paying strict attention to detail and deadlines
• Proficient use of Microsoft Office programs including Word, Excel, and Outlook

Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.

Work Environment, Physical & Mental Demands

• Ability to sit and work at a computer keyboard for extended periods of time
• Ability to stoop, kneel, bend at the waist, and reach daily.
• Able to list and move up to 25 pounds occasionally.
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.
• Hours regularly 40 hours per week, as work dictates.
• This is an in-office position based at our Houston, TX office or remote within the U.S.

Title: Call Center Trainer

Location: Remote - United States

Requisition ID

2026-77499

Category

Training

Job Description:

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose

Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures

This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.

This is a temporary STRETCH assignment. This temporary role is expect to last March - May, with a change to turn into a permanent role at the end of the assignment based on performance and business need.

Responsibilities

Your Responsibilities

• Coordinate new hire, progression and enhancement training
• Train new and existing employees on client projects emphasizing customer confidentiality and security
• Develop non-classroom communication and training materials
• Assess inidual participant and class performance
• Participate in minor client interaction including effective curriculum feedback and client visits
• Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
• Perform other related duties and assignments as required and assigned by supervisor or manager

Qualifications

• Minimum 1 year call center supervisory or training experience in high paced customer focused environment
• Six months previous Customer Service Experience
• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
• Requires solid organizational, administrative, leadership and time management skills
• Able to demonstrate personal ownership of tasks and follow through to obtain desired results
• Must have a keen sense of attention to detail, taking the initiative
• Must be enthusiastic and comfortable speaking in front of large groups of people
• Patience with various types of learners
• Skilled in determining why and how tasks should be handled to effective completion
• Proven experience in overcoming unexpected difficulties and using logical problem solving skills
• Excellent written and verbal communication skills
• Prior training curriculum development (instructional design) experience preferred
• Must have availability to work various shifts influenced by current business needs
• College degree preferred or equivalent work experience required
• High school diploma or GED required
• Must pass background and drug tests

Soft Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and ersity, where everyone feels welcome and valued.

Title: Forward Deployed Engineer, Custom Agents

**Location:**San Francisco, CA | New York City, NY

Job Description:

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role:

As a member of the Custom Agents, Applied AI team at Anthropic, you will be a Forward Deployed Engineer (FDE) who embeds directly with our most strategic customers to drive transformational AI adoption within highly regulated industries. You will collaborate closely with customer teams to ship advanced AI applications that solve real world business problems. Our FDEs engage with customers to accelerate the adoption of existing products and create new applications built on our models.

Working closely with our Post-Sales, Product, and Engineering teams, you'll combine engineering expertise, an understanding of frontier AI applications, and customer-facing skills to understand customer workflows and develop innovative solutions that address complex business challenges while maintaining our high standards for safety and reliability.

You will sit at the frontier of enterprise AI deployments and serve as one of our founding FDEs who helps to shape our forward-deployed motion within highly regulated industries. We expect our FDEs to operate autonomously, thrive under ambiguity, and represent Anthropic at the highest level in customer environments. This is a significant responsibility: you'll play a key role in championing our mission in enterprise.

Responsibilities:

• Work within customer systems to build production applications with Claude models, ensuring that these products meet customer requirements.
• Deliver technical artifacts for customers like MCP servers, sub-agents, and agent skills that will be used in production workflows.
• Provide white glove deployment support for Anthropic products in highly regulated enterprise environments.
• Identify and codify repeatable deployment patterns and contribute insights back to our Product and Engineering teams.
• Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks.
• Build long term relationships with customers and proactively identify new opportunities for AI deployment throughout the lifecycle of an engagement.
• Travel frequently (25-50%) to customer sites to build in person with customers.
• Be a champion for Anthropic's mission in the field.

You May Be a Good Fit If You Have:

• 4+ years of experience in a technical, customer facing role such as Forward Deployed Engineer, or as a Software Engineer with consulting experience. Former technical founders are also encouraged to apply.
• Production experience with LLMs including advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale.
• Strong programming skills with proficiency in Python (and ideally in one or more additional languages like Typescript, Java, etc) and experience shipping production applications
• High agency with an ability to navigate ambiguity present in complex organizations.
• High cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity.
• Passion for advancing safe, beneficial AI systems through creative technical applications.
• Strong communication skills to conduct discovery with customers and to convey technical concepts to erse stakeholders while maintaining a low ego and collaborative approach.
• A background in financial services, healthcare/life sciences, or another enterprise vertical is a plus.
• Experience with enterprise IT systems and/or AI deployment patterns is a plus.
• Experience working as an FDE or in a professional services context is a plus.

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$280,000-$400,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of erse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links-visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process

Title: Principal GTM Architect

Location: United States; Addison, Texas, United States

Job category: Systems Engineering

Job ID: 133466-en_US

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.

Job Summary

We are seeking a dynamic and strategic Principal Architect to join our North America team, as a thought leader and trusted advisor for NetApp’s strategy, technology focus areas, and customer imperatives – both within NetApp and across our partner and customer ecosystems.

Principal Architects are experts at positioning NetApp’s Intelligent Data Infrastructure business technology strategy into each of the identified customer-driven imperatives where our portfolio is differentiated and solves their challenges with high residual value. They are focused on Data Infrastructure Modernization, Artificial Intelligence, Cloud Transformation, and Cyber Resiliency.

In this role, you will act as the tip of the spear, opening up net-new opportunities at new logos and expanding the footprint at existing accounts, focused on establishing NetApp’s relevance with new buying centers, establishing NetApp’s right to a seat at the table, and opening the door to NetApp sellers to cultivate the deal through to close.

The ideal candidate brings a strong background in sales, customer engagement, and product innovation, with a proven ability to think strategically and drive cross-functional initiatives. This position will report to the Sr Director of Principal Architects, NA.

Key Responsibilities

• Leads initial conversation w/ customers & prospects at EBCs, Sales Meetings, QBRs, and more as required to establish NetApp’s vision and relevance/right to a “seat at the table” in each of the target workload/solution pillars via relatable customer value and mapped to their imperatives, in conjunction with account teams.
• Builds and maintains C-suite, line of business and decision maker relationships around net-new footprint/workloads, or with new logos.
• Operates early in the sales cycle, and works closely with customer domain architects, executives, and business stakeholders to develop initial application & technology architecture concepts to guide investments.
• Develops the technical win plan for each opportunity that they generate, setting out a clear and recommended path for the account team to follow to develop the deal thru to close.
• Applies local area/region/district knowledge to customize target workload sales approaches, and accelerates local adoption of time-sensitive corporate-identified sales strategies aligned with customer imperatives.
• Accountable for initial envisioning of solution and application strategies, roadmaps, and conceptual reference architectures for a customer imperative, focused on achieving long term business goals.
• Collaborates with NetApp account or service managers early in the sales cycle on the implications of respective architectures on the broader customer environment.
• Develops and leads virtual cross-functional Business Solution Area teams leading best practices and strategy for one or more target workloads.
• Works at the area, region, or district level (as appropriate) to capture Win/Loss information related to each of the four customer imperatives to identify key learnings for continuous improvement.
• Consolidates Product Feature Enhancement requests aligned with customer imperatives into Solutions Management.
• Works with sales leadership (Area VP, Regional Directors, District Managers) to jointly identify key target accounts/prospects.
• Focused on customers in the Strategics, Enterprise, and Public Sector market segments.

Education and Experience

• 15+ years leading or developing Information Technology projects with a concentration on Application, Cloud, Infrastructure or Storage Architectures.
• 2+ years of sales experience, or experience as the primary decision maker as a customer for infrastructure and/or cloud solutions.
• Preferred: Degree in Computer Science, Computer/Software Eng., or MIS highly preferred, but not required
• 5+ years of relevant architecture experience or certifications, with knowledge of Artificial Intelligence and/or Cyber Resiliency is an advantage.
• 5+ years of DevOps, systems integration and/or implementation experience
• Experience in a broad range of Infrastructure (Storage, Compute and Network) as well as cloud.

Compensation:

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

Bitfinex is looking to hire a Customer Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Title: Customer Service Representative - Remote, VA

Location: Remote, VA

time type: Full time

job requisition id: JR103459

Job Description:

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

MUST LIVE IN VIRGINIA

SHIFT IS MONDAY- FRIDAY

Mocare is looking for optimistic iniduals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes. 

***WORK FROM HOME REQUIREMENTS***

• High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
• Ability to directly hardwire to your modem
• Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely.
• Attend 100% of training, on camera for the first 30 days of employment.

In this role, you will... 

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed 
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work 
• Refer unresolved customer grievances to designated department for further investigation and resolution 
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required.

We are excited to speak to someone with the following... 

• High School Graduate or General Education Degree (GED) 
• 0-2 years of related experience 
• 6+ months contact center experience OR customer service experience
• Strong organization skills, written, and verbal communication skills. All system documentation will be in English
• Can type 35wpm or more 
• Answer a high volume of calls up to 100+ calls per day 
• Proficiency in Microsoft Office Suite
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• Work overtime as required
• Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment.

Pay Rate- $14.00/hr

Mocare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

Mocare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Mocare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

Title: Procurement Program Specialist

Location:

Santa Clara, California, United States

Full time

Job ID:

R0119570

Company Name:

HITACHI AMERICA, LTD.

Profession (Job Category):

Customer Service & Contact Center Operations

Remote:

No

Job Description:

Procurement Program Specialist

Company: Hitachi America, Ltd.

Division: Value Integration Division (VID) – Procurement

Status: Temp to Perm

 Hybrid

Summary: The Value Integration Division (VID) of Hitachi America, Ltd. serves as a key focal point for high technology business alliances with global business partners and the Hitachi Group of companies. This role involves working with global business partners and Hitachi Group companies, contributing to high technology business alliances, and supporting various stages of the procurement business lifecycle. The Client and Supplier Engagement Specialist will support VID’s mission by coordinating, facilitating, and driving strategic sourcing‑to‑contract (S2C) initiatives across VID’s Direct IT and Indirect business lines. This role focuses on strategic partner identification and implementation, cross‑functional alignment, and supporting adoption of headquarters‑led indirect procurement strategies within business units. This role extends beyond traditional procurement, with a strong emphasis on strategy execution, stakeholder coordination, and initiative support.

Responsibilities:

• Support the rollout of both Direct and Indirect procurement programs by clearly communicating objectives and processes to business units and regional teams through structured communications.

• Maintain tracking files, milestones, and status reports for both Direct IT and Indirect business lines, including participation, spend, adoption progress, issues, and follow‑up actions.

• Conduct competitive market analysis and identify potential business partners and suppliers of goods and technologies. 

• Draft, review, and recommend revisions to domestic and international contracts, including non-disclosure, licensing, distribution, reseller, and purchasing agreements.

• Support communication channels with business units and internal requesters by gathering information, addressing inquiries, and guiding teams through program understanding and adoption.

• Assist in strengthening internal and external relationships by facilitating clear, consistent communication that supports ongoing business development activities.

• Conduct data analysis to measure program performance and impact on business objectives.

• Collaborate with team members, internal stakeholders and vendors to support post-award business processes and program management.

• Interface with the operation team, Hitachi Group companies and business units, and external suppliers to streamline transaction activities.

• Regularly engage with Hitachi Group companies and business units to understand, document, track, and fulfill business needs.

• Other duties as assigned by management.

Qualifications

• Highly organized, adaptable team player who is enthusiastic about working in a multicultural environment.

• Strong research, analytical, and problem-solving skills.

• Demonstrated interest in international business.

• Bachelor’s Degree in Business or related field.

• 3-5 years of experience in contracting review process or business development.

• Strong organizational and interpersonal skills and excellent written and oral communication skills, including communicating complex business concepts.

• Familiarity with technology transactions and software licenses, and understanding of business, financial, and legal aspects of contracts.

• Ability to respond quickly and manage multiple priorities in a fast-paced, international environment.

• Eagerness to learn and develop within the procurement field.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

• Proficiency in English is required; proficiency in Japanese is a plus.

EOE Females/Minorities/Protected Veterans/Iniduals with Disabilities

For California only (as required by California’s Pay Transparency for Pay Equity Act (SB 1162): A good faith estimate of the expected salary for this position in our California office upon hire is $30 per hour_. Pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi America’s variable pay program, subject to the program’s conditions and restrictions._

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Iniduals with Disabilities

Title: Implementation Consultant, EAM

Job Description:

locations

Remote, United States

Remote, Canada

time type

Full time

job requisition id

R56616

Job Summary:

This is a remote position.

You have a commitment to providing the best customer service possible and the ability work as a team to ensure the successful deployment of Trapeze EAM software solutions. You are looking for an exciting opportunity to contribute to a leading software company’s implementation strategy and grow our customer base.

Travel is required (up to 50% within North America)

THE PRODUCT

Trapeze EAM is a comprehensive transit asset management software application designed for tracking the management and maintenance of all transit infrastructure for which a transit agency is responsible: rolling stock (bus, railcar, non-revenue), facilities assets (stations/shelters), track/fixed guideway (linear), maintenance of way, etc. You will be leveraging our Trapeze Enterprise Asset Management (EAM) suite of software to help Trapeze clients and their passengers in their journey.  

THE POSITION

The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management products. Some of the responsibilities as part of your role include:

• Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers.
• Analyzing customers’ business requirements and objectives to develop business processes to meet their needs.
• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project.
• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.
• Working with Product and Development to report product issues and communicate gaps from customer’s perspective.
• Perform training, consulting, or other support for customers.
• Traveling to customer sites in North America to help improve their operations with Trapeze's products and services.

Required Skills/Experience:

• Experience with integrating EAM systems with other enterprise solutions. 
• Ability to analyze data and generate actionable insights. 
• Knowledge of databases, SQL, and scripting languages. 
• Strong troubleshooting, testing, problem solving and analysis skills. 
• Ability to understand and write technical documentation. 
• The ability to use business acumen and consulting skills to develop customers. 
• Ability to understand and communicate technical information to non-technical audience. 
• Ability to prioritize, plan, manage and execute to commitments. 
• Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio. 
• Strong Business analysis skills. 
• Experience working in an agile/hybrid/waterfall methodology for software implementation. 
• Ability to travel up to 50%

​Desirable Skills/Experience:

• Familiar with Enterprise Asset Management (EAM) software. 
• Experience in Asset Management, Maintenance and/or the transit industry
• Experience working in a cloud environment. 
• Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.) 
• Project Risk Identification, mitigation, and resolution

Worker Type:

Regular

Number of Openings Available:

1

Title: Expression of Interest - Customer Success - Key Accounts

Location: Home Office - US

Full time

job requisition id JR101328

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.

Job D**escription:**

We are inviting expressions of interest for our Customer Success – Key Accounts role. In this position, you will manage a erse portfolio of named accounts across our global customer base, driving adoption, value realization, and customer advocacy. Your success in the role will directly support renewals, expansion opportunities, and long-term customer satisfaction.

This is an ideal opportunity for someone passionate about cybersecurity, AI, and delivering world‑class customer experience. The commission structure is based on identifying and nurturing upsells and renewals tied to an annual quota.

Please note: Candidates must be located near one of our offices in the US.

Key Responsibilities

• Manage a portfolio of 12–16 existing Darktrace customers, maximizing deployment value and driving ARR growth.
• Partner closely with the Director of Customer Success, Sales, Technical Resources, and Cyber Threat Analysts.
• Conduct executive business reviews and perform deployment health checks to ensure satisfaction and strategic alignment.
• Present, demonstrate, and discuss Darktrace’s cyber defense solutions with CISOs and security leaders.
• Identify, nurture, and negotiate upsell and cross‑sell opportunities that align with customer needs and use cases.
• Facilitate seamless renewals by ensuring customers are set up for long‑term success.
• Analyze engagement metrics to assess risk, strengthen account health, and execute targeted action plans.
• Lead customer escalation management through cross‑functional coordination.
• Mentor and support developing Customer Success Managers by sharing best practices and onboarding guidance.
• Build strong internal partnerships to design tailored solutions for complex or strategic accounts.

Qualifications & Experience

• 5+ years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Services, or Consulting.
• Exceptional communication and presentation skills, with the ability to engage senior leaders across industries.
• Familiarity with enterprise networking technologies and foundational cybersecurity concepts (preferred but not required).
• Strong organizational skills, self‑motivation, and comfort working both independently and collaboratively.

Compensation Range

• Base Salary: $100,000 – $125,000
• Commission: Uncapped (80/20 compensation structure)
• Final offer will be based on experience and location.

Benefits:

• 100% medical, dental and vision insurance, plus dependents

• Paid parental leave

• Pet insurance Discount

• Life insurance

• Commuter benefits

• 401(k)

• Employee Assistance Program

Title: Brand Management Administration Representative (Hybrid-AZ)

Location: Phoenix, AZ Corporate Headquarters

locations

Phoenix, AZ Corporate Headquarters

time type

Full time

Job Description:

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Supports business initiatives by providing administrative support to Best Western’s members and internal staff in accordance with governing documents. Maintains data integrity and archives by safeguarding sensitive information, and providing documents and reports for internal departments as appropriate.

Key Responsibilities

• Acts as liaison for existing hotel members by interpreting and communicating applicable company policies relating to compliance. 
• Communicates diplomatically, internally and externally, via email, letters, and telephone/teleconference. Escalates as appropriate.
• Performs administrative duties by maintaining files and updating multiple tracking systems and databases. Ensures databases are accurate.
• Reviews tracking systems, researches and prepares effective and accurate correspondence to hotel members regarding compliance with Best Westerns Rules and Regulations and/or Bylaws.
• Gathers, prepares, and reviews detailed and sensitive information to be considered by the Board of Directors. Coordinates the production of documents used by the Board, Executive Team, and others to make critical decisions regarding property status.
• Provides follow up and support to Board decisions through monitoring property adherence to the terms of conditional extensions, Terms of Approval, design requirements, waiver/extension requests, design and QA visits, and membership status.
• Handles incoming checks and/or billing appropriate fees including Board administrative fees, extension fees, and visit fees.
• Obtains and conveys accurate information by interfacing with various internal departments. Coordinates with other departments which may include Legal, Design, Regional Services/Global QA, Brand Identity, Education and Training, Customer Experience, Customer Care, Accounting and other internal contacts to ensure all information relating to reservation system status, schedules, membership requirements and status is accurate.

Preferred Experience and Education

• Minimum 2 years related experience in a corporate and/or fast paced administrative environment.
• High School diploma or equivalent certification.
• Intermediate proficiency in Microsoft Office Suite and related business software.
• May require advanced proficiency in specific applications.
• Must demonstrate attention to detail. Must be able to multi-task and have ability to prioritize tasks based off importance while still meeting deadlines. `

Required Knowledge and Skills

• Familiar with general office procedures and office equipment plus special knowledge of databases, company organization, policies, personnel, and terminology unique to functional area assigned.
• Sound knowledge of procedures, policy manual, Rules and Regulations and Bylaws pertaining to all the various teams that work with the department.
• Advanced verbal and interpersonal skills in dealing with hotel members, the Board, senior management, executive staff and others internally and externally.
• Communicate accurate responses in assigned area. Able to respond effectively to verbal and written requests concerning area of work.
• Speaks, writes, and/or presents clearly and effectively; builds relationships with co-workers and hotel members.
• Resolves routine and non-routine problems through experience and knowledge of policy manual, Rules and Regulations, and Bylaws. 
• Compiles data for reports and check documents and databases for accuracy.
• Reviews data for accuracy, thoroughness and compliance with defined parameters.
• Accuracy and timeliness are a must.
• Must be able to spend extended periods of time at the computer.
• Need for high level of accuracy under time/deadline pressures.

Work Location and Schedule

• This is a hybrid position, generally requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays.  The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016

This position is not eligible for immigration sponsorship.

Benefits Summary****for Full-Time Employees

·Medical/Dental/Vision available day one

·Vacation/Sick- accruals start day one

·Paid company holidays and personal holidays to celebrate what’s important to you

·401K - company contribution and match (U.S.)

·Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)

·Employee discounts/hotel discounts

·Free financial and health wellness programs

·Tuition Reimbursement

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ iniduals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

Title: Customer Service Representative - Work From Home, NJ Only

Location: Remote, NJ

Job Description:

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

MUST LIVE IN NEW JERSEY

locations

Remote, NJ

time type

Full time

SHIFT IS MONDAY- FRIDAY

Mocare is looking for optimistic iniduals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes. 

***WORK FROM HOME REQUIREMENTS***

• High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
• Ability to directly hardwire to your modem
• Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely.
• Attend 100% of training, on camera for the first 30 days of employment.

In this role, you will... 

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed 
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work 
• Refer unresolved customer grievances to designated department for further investigation and resolution 
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required.

We are excited to speak to someone with the following... 

• High School Graduate or General Education Degree (GED) 
• 0-2 years of related experience 
• 6+ months contact center experience OR customer service experience
• Strong organization skills, written, and verbal communication skills. All system documentation will be in English
• Can type 35wpm or more 
• Answer a high volume of calls up to 100+ calls per day 
• Proficiency in Microsoft Office Suite
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• Work overtime as required
• Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment.

Pay Rate- $16.55/hr

Mocare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Mocare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Mocare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]

Title : Certificate Specialist

Job Description:

Role: Certificate Specialist

Location: North Carolina

time type

Full time

job requisition id

R0016116

Why Join Howden US?

At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

Why Howden?

You’ll Own It

With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.

You’ll Be Empowered

We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.

You’ll Be Part of Something Bigger

Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented iniduals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. 

What is the role?

The Certificate Specialist ​is responsible for supporting the issuance of client insurance documents within the US Regional Business Service Center. This role ensures accurate and timely delivery of Certificates of Insurance (COIs) and Auto ID cards, while coordinating with carriers and account teams to meet client expectations, service standards, and compliance requirements.

What will you be doing?

Certificates of Insurance (COIs)

• Review COI requests to determine requirements, delivery method, and client expectations.

• Obtain necessary carrier endorsements to support accurate COI issuance.

• Ensure timely delivery of COIs in line with compliance and service standards.

Auto ID Cards

• Process Auto ID card requests based on fleet and/or vehicle-specific needs.

• Coordinate issuance with carriers and ensure proper documentation is maintained.

Renewals

• Coordinate the issuance and delivery of renewal COIs and auto ID cards to clients.

• Track renewals to ensure deadlines are met and documentation is complete.

Compliance and Recordkeeping

• Maintain accurate records of issued COIs and Auto ID cards for audit and compliance purposes.

• Support adherence to regulatory requirements and company policies in document issuance.

Collaboration and Service

• Partner with account management teams to clarify requirements and resolve issues.

• Communicate with carriers as needed to secure endorsements and verify documentation.

Key Skills & Competencies

• Organizational Skills: Ability to manage multiple COI and Auto ID requests with varying deadlines. 

• Attention to Detail: Essential for ensuring documents are issued accurately and align with carrier endorsements and client requirements.

• Communication Skills: Strong written and verbal skills for coordinating with account teams, carriers, and clients regarding issuance needs.

• Regulatory Knowledge and Compliance Awareness: Understanding of carrier and state requirements for certificates of insurance and auto ID cards.

• Computer Skills: Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS360, or similar).

• Problem-Solving: Ability to resolve discrepancies in requests or endorsements and escalate issues appropriately.

• Technical Skills: Proficiency in Microsoft Office and insurance systems (e.g., Epic, AMS360, or similar) to generate and track documentation.

Qualifications

• Bachelor’s degree in Business, Insurance, or related field; or equivalent work experience.

• 2+ years of insurance operations or document issuance experience.

• Familiarity with COI and Auto ID card requirements preferred.

• Proficiency in Microsoft Office and experience with insurance systems (Epic, AMS360, or similar).

• Demonstrated communication and customer service skills in a professional office environment.

What do we offer in return? A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion At Howden we value ersity - there is no one Howden ‘personality type’. Instead, we’re looking for iniduals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other, in the small everyday moments and the bigger challenges

• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. 

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here. 

What do we offer in return?

A career that you define. At Howden, we value ersity – there is no one Howden type. Instead, we’re looking for iniduals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Title: Customer Experience Banker - Richmond Hts, OH (32-35 hrs/wk - Full Benefits Eligibility)

Location:

Richmond Heights, OH

time type

Part time

job requisition id

R0069178

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers.  You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking,  communication and presentation.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications:

• 1 year or more in customer service in banking, financial services or goal driven retail sales. 
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

***Hours: 32-35 a week. Ability to work more hours when available and has future opportunity to move into full time.***

******Full time benefits eligibility******

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Title: Remote - Medical Receptionist

Location: Remote US, Eastern

Type: Full-time

Workplace: Fully remote

Job Description:

CareHarmony is fulfilling an opportunity in healthcare and chronic care management in an ever-changing industry. We thrive in our ability to support our providers and their patients. We are looking for an inidual excited to join a growing startup designed to bring value and quality service to population health.

CareHarmony has an immediate opening for a Remote Medical Receptionist with a solid phone presence that thrives in a high-volume environment. The Receptionist will be the primary support for all incoming calls, directing as needed and resolving minor inbound concerns.

Shift: 10:30am - 7pm CST

Pay: $14.50/hr

Duties/Responsibilities:

• Handle all inbound calls to the organization; determine the purpose/screens and directs to the appropriate department or team member.

• Routes messages and escalations to the appropriate department or team member

• Schedules appointments, reschedules as needed.

• Performs administrative and clerical support tasks.

Professional Experience:

• Required: Minimum of one (1) year experience in a Customer Support, Administrative, Healthcare Reception, Provider Office, or Patient Relations role

• Preferred: Minimum of one (1) year clinical experience

• Preferred: Active Clinical Multi-State/Compact License

Required Skills/Abilities:

• Excellent written and verbal communication skills

• Excellent interpersonal and customer service skills

• Positive, uplifting personality with a natural ability to handle and deescalate escalations

• Basic understanding of administrative and clerical procedures

• Fundamental experience working with Microsoft Office Suite or related software

Education and Experience:

• Associates' Degree or equivalent preferred

Work Environment:

Work is performed remotely, hardware provided, and the employee fulfills the internet requirement to company standards. Remote employees must maintain a professional work environment (room with a door) as if in an office setting without distractions that could disrupt the employee’s work and communication with clients, patients, or internal team members.

Title: Member Guide

Location: Watertown MA US

Type: Full-time

Workplace: Fully remote

Job Description:

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.

Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members.

We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you.

The Role

The Member Guide Associate serves as Firefly Health's frontline, playing a critical role in supporting members through their healthcare journey and ensuring the smooth resolution of varying types of inquiries. This position requires an inidual with strong attention to detail, a curious and action-oriented mindset, and the ability to take ownership of tasks from start to finish.

You will be responsible for helping members understand Firefly's unique approach to healthcare, ensuring they feel supported in understanding their benefits, getting them to the right internal team and answers, and also investigating and resolving billing and claims inquiries all within established service level agreements (SLAs). This role demands a true subject matter expert who can pivot seamlessly between explaining plan designs to a member and digging into technical claims adjudication issues with providers.

You will:

Member & Provider Support

• Serve as the first point of contact for member and provider inquiries, delivering support with professionalism and empathy.

• Educate members on their benefits—including deductibles, copays, coinsurance, Firefly Care Keys, and plan rules—through clear verbal and written communication.

• Use Summary Plan Documents (SPDs) and internal knowledge base resources (Guru) to help members understand and maximize their Firefly health plan benefits.

Claims Inquiry Management:

• Capture, document, and triage claims inquiries from members and providers within SLA.

• Research claim details in internal and TPA systems to address technical questions and identify root causes.

• Compare and analyze claims data to resolve disputes and coordinate solutions across internal teams.

Product & Technology Operations

• Leverage trends in inbound inquiries to identify root causes and recommend process improvements to reduce volume and enhance workflows.

• Provide feedback to enhance internal systems, tools, and claims workflows.

Customer Experience Excellence

• Deliver empathetic, thorough support—often during stressful moments in a member’s healthcare journey.

• Proactively follow up on open issues to ensure complete resolution and member satisfaction.

• Collaborate cross-functionally to ensure seamless handling of issues across teams.

You’d be a good fit if:

• You have a minimum of 2 years of experience in health plans, benefits, claims management, or customer service—ideally in a startup or growth-stage environment.

• You can work weekend shifts

• You have strong fluency in health insurance terminology (accumulators, OOP max, deductible, PPO/HMO networks, etc.) and can explain these clearly.

• You are highly proficient with Google Workspace, CRM/ticketing systems, claims portals, Slack, IVR/telephony tools, and internal knowledge bases.

• You have excellent communication skills, both written and verbal, with the ability to convey complex information clearly.

• You’re a structured and meticulous problem-solver with strong attention to detail.

• You take initiative, follow through, and thrive in a fast-moving, ambiguous environment.

• You care deeply about delivering an exceptional member and provider experience with patience and compassion.

It’d be nice if:

• You’ve worked with third-party administrators (TPAs) or in claims adjudication workflows.

• You have experience using Looker or similar analytics tools to dig into raw data.

• You have prior exposure to early-stage or rapidly scaling healthcare organizations.

• You enjoy optimizing processes, creating documentation, or contributing to operational improvements.

The salary range for this position is $25 per hour to $28 per hour; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Firefly Health is required to provide a reasonable estimate of the compensation range for this role. Inidual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Our office is in Watertown, Massachusetts, but we’ve developed a robust remote working structure to give us more geographical flexibility while hiring for many positions. This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.  

Firefly is an equal opportunity employer. We value erse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where iniduals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. Firefly is an E-Verify employer.

Title: Call Center Representative

Location: NV US Remote

Type: Full-time

Workplace: Fully remote

Job Description:

Join SmartFinancial: Empowering Insurance Agents with Cutting-Edge Technology

Welcome to SmartFinancial, where our mission is clear: to drive growth and success for insurance agencies through our industry-leading technology! Voted one of the Best Places to Work for four consecutive years, we are one of the fastest-growing tech companies. 

We are a leading insurance marketplace, connecting millions of shoppers to our network of insurance partners. 

We are a leading insurance marketplace, connecting millions of shoppers to our network of insurance partners.

We are looking for the BEST sales talent out there. We offer Uncapped Commission: Our top reps are earning $80-90k in commissions and performance bonuses!

We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be responsible for reaching out to potential customers, reviewing insurance product options and connecting with our licensed agents. The ideal candidate will possess excellent communication skills, a passion for technology sales, and the ability to engage customers effectively through warm calling techniques.

Responsibilities:

• Conduct 200+ outbound calls/day to prospective customers to introduce products and services.
• Develop a thorough understanding of our product offerings to address customer inquiries effectively.
• Encourage the customer to receive a competitive quote from a licensed agent
• Engage in warm calling strategies to build rapport with potential clients.
• Meet or exceed daily call quotas while maintaining a high level of customer satisfaction.

Requirements:

• Previous experience in sales, telemarketing, or technology sales is highly preferred.
• Strong verbal communication skills with the ability to articulate product benefits clearly.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Ability to build rapport with customers in a fast-paced environment
• A positive attitude and resilience in handling objections or rejections during calls.
• Remote → Move to In-Office (Las Vegas, NV – near the airport) in 2026

What We Offer:

• Competitive hourly rates plus incentives and performance bonuses
• Paid training
• Employee referral bonuses
• Extensive paid product training
• Daily/weekly cash giveaways
• Advancement opportunities - We love to promote from within!!!
• Standard Office Schedule: Monday – Friday, 7:30 AM – 4:00 PM PST or 8:30 AM - 5:00 PM PST. No Weekends!
• All shifts are 8 hours with a consistent, set schedule assigned after successful training completion, great work life balance!

Title: Call Center Team Lead

Location: Remote,  US

Type: Full-time

Workplace: Fully remote

RemoteCall CenterFull time

Indianapolis, Indiana, United States

Cleveland, Ohio, United States

Columbus, Ohio, United States

Louisville, Kentucky, United States

South Bend, Indiana, United States

Cincinnati, Ohio, United States

Job Description:

Bath Experts | Exclusive Jacuzzi Bath Remodel Dealer

Compensation: Hourly Base + Commission 

Location: Remote

Employment Type: Full-Time

At Bath & Cabinet Experts, our Call Center Team Leads are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows.

Job Duties & Responsibilities:

• Manage and maintain accurate, up-to-date schedules for Design Consultants

• Handle inbound and outbound confirmation calls

• Confirm and verify required criteria for in-home sales appointments, including:

  • Homeownership

  • Project interest and scope

  • Decision-maker availability

   

• Reinforce appointment expectations and value with homeowners

• Improve customer satisfaction through professional and effective communication

• Reduce cancellations, reschedules, and no-shows

• Document all appointment updates and notes accurately in the CRM

• Communicate schedule changes or concerns to sales leadership

Skills & Qualifications:

• Minimum of 2 years’ experience in confirmations, call center, or sales-related roles

• Excellent verbal communication and phone presence

• Strong organizational skills with the ability to prioritize tasks effectively

• Detail-oriented with strong follow-through

• Comfortable working in a fast-paced environment

Benefits:

• Full-time W2 employment with competitive pay and several bonus opportunities

• Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match

• Paid Time Off including paid holidays and your birthday off!

• Flexible remote schedule with weekend availability

• Ongoing training to grow your skills

• Work in a supportive, award-winning company that values people and performance

Why work at Bath & Cabinet Experts?

Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest.

In addition to bath remodeling, we launched Cabinet Experts, a dedicated ision focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home.

At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner.

We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.

Location: Remote Remote GB

Type: Full-time

Workplace: Fully remote

Job Description:

Role: Customer Success Associate

Team: Growth

Location: Remote/Hybrid working (UK-based).

We are currently a remote-first organisation, but hybrid working may be an option in the future.

Salary: Up to £34,000 depending on experience, plus equity

Hours: Full-Time 37.5 hours per week

Please note

All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. 

About Vestd

Vestd is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more.

Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment.

Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team.

Vestd is also a B Corp-certified company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards.

If you’d like to learn more about Vestd, check out this short video from our founder, Ifty.

Equality, ersity and inclusion (EDI) at Vestd

At Vestd, we prioritise equality, ersity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and erse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts.

Research shows that while men are likely to apply when they meet 60% of a job’s requirements, women and iniduals from underrepresented groups often apply only when they meet every criterion. 

We understand the value of transferable skills and the unique perspectives that ersity brings. That’s why we encourage applications from candidates with unique strengths and experiences.

If you need any adjustments or support with your application, please let us know in your application or throughout the process.

Requirements

The role

As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies.

You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention.

While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience.

The primary responsibilities of this role

• Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one

• Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly

• Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach

• Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed

• Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes

• Identifying risks to engagement or retention early and working collaboratively to address them

• Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed

• Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way

• Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience

Key deliverables for this role

• Continual improvement to MRR

• Tickets completed and time to serve SLA

• Improvements in cost to serve

• Reviews, testimonials

• Customer retention

• Referrals

• Upgrades

Essential elements for this role

These are the skills and qualifications we consider essential for this role: 

• Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses

• Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust

• Minimum 3 years experience in a commercial environment

• Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly

• A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth

• Highly organised, able to prioritise effectively in a fast-moving environment

• Customer relationship-building skills

• Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time

• Work collaboratively with team members from different departments (sales, product, marketing)

• Confident working remotely, managing your own workload and staying connected to a distributed tea

Nice to have

These will help you stand out from the pack:

• Experience working within finance or a regulated environment

• Startup or scaleup experience, either supporting customers or working within one

• Knowledge of shares and share schemes

• Exposure to founders, fundraising processes or early HR operations

• Experience working with regulated, financial or compliance-led products

• An interest in entrepreneurship, business growth or the startup ecosystem

Culture fit

What makes Vestd folk collaborative, adaptable, and eager to grow?

• Thrives in a startup environment, ready to tackle erse challenges with enthusiasm

• Adaptable - open to taking on responsibilities beyond the defined role as needed

• Passionate about contributing to a culture of innovation, collaboration, and continuous improvement

• Embraces technology to improve processes and drive efficiency

While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs.

Benefits

What you can expect

Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously.

Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations ‘Sustainable Development Goals. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings.

We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it.

Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible.

Happy employees make for happy customers, as demonstrated in our five-star reviews. Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards here.

This could be the perfect opportunity if you’re an autonomous, self-driven inidual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team.

Why work at Vestd?

Vestd is a great place to work. Don’t just take our word for it - take a look at the award-winning suite of benefits that you can look forward to as one of our folk:

• This job remote-first, although attendance is required twice yearly at our in-person get-togethers

• A flexible environment to help you achieve the best work/life balance

• Equity, of course! (After the qualifying period)

• Monthly recognition scheme, where we celebrate our folk

• Support with home working equipment*

• A personal training and development budget to keep your career and professional growth on track

• Private medical insurance (after the qualifying period)

• Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion

• Great team ethos, connect through regular team and company socials.

• 25 days annual leave plus one extra day per year of service (up to five days)

• Employer contribution pension scheme (after the qualifying period)

We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person.

*At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection.

Title : Medical Administrative Assistant

Location: Chicago IL US

Type: Full-time

Workplace: Fully remote

Job Description:

We are looking for a Medical Administrative Assistant to join our team!

Are you someone who thrives in a fast-paced office environment where your time management, attention-to-detail, and communication skills are put to good use? Are you looking to switch from a hospital environment to remote office work? We might have the perfect entry/mid-level opportunity for you. Join our medically-based concierge service and early intervention program and help impact injured workers lives by coordinating services, providing resources to our constituencies, and helping people when they need it most.

The Injury Coordinator (working title: Medical Administrative Assistant) works in a remote office setting to:

• Manage and/or assign files to appropriate staff member and initiate appropriate verbal and/or written contacts with employers, clients, claimants, and medical providers.

• Set up files in all appropriate systems; assign files, when applicable, to the nurse.

• Maintain responsibility of an inidual caseload.

• Maintain appropriate electronic and paper files.

• Interface with a variety of inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.).

• Identify, maintain, and update participating providers.

• Answer incoming calls, and direct the call appropriately.

• Process all documents using computer, copier, and scanner.

• Search and copy the appropriate internal criteria guidelines, when appropriate.

• Work as part of a team to meet turn-around time for the set activity.

• Keep supervisor advised of any problems or delays.

• Continually improve job skills and knowledge of all company products and services as well as customer issues and needs, through ongoing training and self-directed research.

• Adhere to company policies, procedures, and reporting requirements.

Requirements

• Experience in any of the following disciplines a plus – CNA, Medical Assistant, Physical Therapy Aide, Workers’ Compensation, Medical Unit Claims Administrator, IME Coordinator, Medical Office Manager
• Experience with workers' compensation or disability (a plus!)
• Bachelor's or Associate's Degree preferred but not required
• Intermediate computer and internet skills (will work with programs including MS Word, Outlook, and Excel)
• Basic knowledge of/ability to read medical reports
• The ability to research evidence-based guidelines
• An understanding of workflow guidelines and follow as necessary
• Proficient verbal/telephone and written communication skills
• A high level of efficiency, ability to maintain rapid workflow
• An aptitude for learning, organization skills and the ability to follow systems and procedures
• A time-management mindset, along with planning, and prioritization skills
• The ability to work independently as well as part of a team
• The ability to express empathy with injured and/or disabled people
• A customer service mindset
• Ability to work Monday-Friday on a 1st shift central time zone

Benefits

• Comprehensive benefit package including health/dental/vision insurance, profit sharing, 401k matching, generous time off
• Traditional first shift schedule
• A relaxed, yet upbeat, work environment, with a jeans professional dress code when onsite
• In-office days reserved for training or team events
• Awesome downtown location in River North
• Close to public transit
• Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com)

Title: Training Administrator

Location: Perth Australia

Job Description:

Position Information

Ref #

300043148

Region

Perth, WA

Classification

Professionals

Date Posted

05-Feb-2026

Description & Requirements

Are you an organised, people-focused administrator who thrives in a fast-paced environment and loves being the glue that keeps things moving? Join Monadelphous' Personnel Logistics Group (PLG) and play a key role in supporting the mobilisation, training and compliance of our workforce across major projects.

This is a dynamic, hands-on role where no two days are the same, and your attention to detail genuinely makes a difference. You'll be part of a collaborative, high-performing team that values initiative, teamwork and a positive attitude - all while building strong relationships across the business.

Working with Monadelphous offers many benefits, some of which include:

• Be part of a supportive, people-focused team working on major projects
• Gain exposure to workforce mobilisation, training and compliance across the business
• Enjoy a varied role where your contribution is genuinely valued
• Flexible working hours and options to work from home
• Victoria Based, parking available with plenty of lunch outlets in the vicinity

Key Responsibilities:

• Experience in a high-volume, fast-paced administrative environment (desirable)
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and a commitment to producing accurate, quality work
• Confident written and verbal communication skills
• Ability to build effective working relationships across all levels
• A proactive, flexible mindset with the ability to adapt to changing priorities
• Resources, construction or project experience is advantageous - but not essential

What you'll bring:

• Delivering high-level administrative support across training, mobilisation and compliance activities
• Coordinating internal and external training events, including venues, travel, equipment and vendor mobilisation
• Managing training records, documentation and reporting to ensure workforce compliance
• Supporting high-volume workforce mobilisation within tight timeframes
• Maintaining and updating LMS processes, systems and policies
• Managing financial administration including POs, procurement, reconciliations and budget tracking
• Acting as a key point of contact for training enquiries via phone, email and face-to-face interactions
• Working closely with internal stakeholders to monitor Training Needs Analysis and compliance audits
• Providing a consistently high level of customer service to both internal and external stakeholders

Life at Monadelphous

There's lots to get involved in, celebratory or cultural events and so much more. We work hard to make Monadelphous a truly great place to work.

We celebrate our ersity and shared values and are committed to inclusion and equal opportunities for all. We're committed to hiring locally, encourage people of all erse backgrounds to apply and strongly encourage women and First Nations people to submit an application

About us

Monadelphous is an ASX-200 company providing multidisciplinary construction, maintenance and industrial services to many of the largest companies in the resources, energy and infrastructure sectors. Established in 1972, we've been working in Australia and around the world for more than 50 years. We work on the biggest projects and ensure our teams have a variety of opportunities available to follow their career path of choice.

Our Maintenance and Industrial Services ision specialises in providing comprehensive, multidisciplinary maintenance and improvement solutions for customers across Australia and internationally, through a network of supporting workshops and operations in key regional areas, within the resources, energy and industrial sectors. Our expertise encompasses a wide range of services including the planning, management and execution of mechanical and electrical maintenance services, shutdowns, civil and infrastructure works, fixed plant maintenance services, access solutions, specialist coatings and rail maintenance services.

We work with some of the most successful energy companies on some of the largest and most significant projects and facilities in Australia and overseas. We deliver a erse range of services to onshore and offshore operations.

Safety is at the forefront of everything we do, and we live by our promise: The Safe Way is the Only Way. Apply now to get started. A career at Monadelphous is a career with a difference. Make it yours.

Title: Software Developer

Location: USA, L,A Bossier City - 6310 E Texas St (LAS004)

Hybrid at GDIT's Integrated Technology Center in Bossier City, LA

Job Description:

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

Agile Methodology, Cloud Platform, Software Solutions

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms that support mission-critical federal operations. At GDIT, we deliver clarity through software solutions that help our customers operate securely, efficiently, and at scale.

As a Software Developer, you will play a key role in designing, integrating, and operating Contact Center as a Service (CCaaS) and AI-enabled platforms, supporting multiple federal customers across customer service centers and service desks. You’ll work in a fast-paced, collaborative environment alongside engineering, migration, product, and operations teams to modernize customer engagement solutions using NICE CXone, Amazon Connect, AWS, and Google Cloud technologies.

If you enjoy solving complex problems, working across cloud platforms, and building solutions that directly support real-world missions, this role is for you.

HOW A SOFTWARE DEVELOPER WILL MAKE AN IMPACT:

• Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements
• Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
• Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements
• Maintain system integrity, availability, and security in alignment with federal compliance and security standards
• Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
• Support platform upgrades, testing, and reconfiguration across development, test, and production environments
• Monitor and tune applications and integrations to ensure optimal performance and reliability
• Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions
• Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed
• Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities

WHAT YOU’LL NEED TO SUCCEED:

Education: Technical Training, Certification(s) or Degree

Experience: 3+ years of software development or platform engineering experience in cloud or enterprise environments.

Required Technical Skills:

• Proficiency in JavaScript, Python and/or Java
• Experience developing and working with RESTful APIs
• Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
• Experience with version control systems (Git)
• Strong understanding of translating business needs into technical designs, user stories, and development tasks

Required Skills and Abilities:

• Strong communication skills
• Ability to explain technical concepts to both technical and non-technical audiences
• Proven ability to work independently while collaborating effectively within a team

Preferred Technical Skills:

• Experience with CCaaS platforms, such as NICE CXone and/or Amazon Connect
• Experience with cloud infrastructure and automation, including Terraform or AWS CloudFormation
• Familiarity with relational and NoSQL databases (e.g., PostgreSQL, Oracle, DynamoDB)
• Hands-on experience with AWS services (S3, Lambda, RDS, DynamoDB, VPC, IAM) and/or Google Cloud services (Cloud Storage, BigQuery, GKE)
• Experience integrating or developing solutions using cloud AI services, such as: Bedrock and SageMaker for AWS and Vertex AI, Conversational Agents, and Dialogflow for Google Cloud

Preferred Certifications:

• AWS Certified Developer – Associate
• Google Cloud Certified – Professional Cloud Developer

Security Clearance Level: Must be able to obtain and maintain a Secret Clearance

Location: Hybrid at GDIT's Integrated Technology Center in Bossier City, LA

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

● Growth: AI-powered career tool that identifies career steps and learning opportunities

● Support: An internal mobility team focused on helping you achieve your career goals

● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

● Flexibility: Full-flex work week to own your priorities at work and at home

● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

The likely salary range for this position is $93,500 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Title: Senior Sales Ambassador

(Iowa and Eastern Nebraska)

Location: United States of America : Remote

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. 

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for ersity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position
• Qualified candidates must currently live in Iowa or Omaha area.
• Preferrably in Des Moines or Omaha
• The territory covers Iowa and Nebraska.
• Must have a Valid Driver’s License.
• Must be able to travel up towards 60%.

What You’ll Work On

The Senior Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on developing solutions that drive revenue and achieve growth goals. The Senior Sales Ambassador operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions.

Key Responsibilities:

• Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
• Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
• Perform assay integrations and support technical needs of the laboratory.
• Improve and maintain customer satisfaction to drive better retention rates and increase Abbott’s ability to value expand.
• Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
• Coordinate order, delivery, and billing processes.
• Assess customer operations and identify opportunities for operational/service improvement.
• Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
• Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
• Elevate customer challenges immediately in partnership with the service organization.
• Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
• Adhere to Abbott guidelines, policies, and procedures.

Position Scope:

• Represent Abbott and the Core Laboratory Diagnostics brand to the customer with an emphasis on laboratory management.
• Interact with Sales colleagues, Marketing, Customer Support, Technical Service, and Finance.
• Influence customer purchase decisions and make decisions on reagent utilization and troubleshooting product replacement.
• Contribute to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and actions taken to resolve concerns.
• Exhibit high levels of integrity, honesty, and commitment, presenting information completely and accurately to both internal and external customers.

Required Qualifications:

• Bachelor’s degree or equivalent relevant experience.
• Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products.
• Experience providing technical product application and/or hardware support.
• Experience interfacing with customers.
• Strong people engagement and communication skills.
• Troubleshooting/problem-solving skills.
• Computer skills (MS Office).
• Ability to travel up to 60% in assigned territory and other domestic business locations.
• Valid Driver’s License.

Preferred Qualifications:

• Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial.
• 3+ years of relevant healthcare/sales experience.
• Experience working in a laboratory.
• Medical Technicial

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for erse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee ersity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.   

The base pay for this position is

$78,000.00 – $156,000.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

CRLB Core Lab

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Iniduals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\_Spanish.pdf

Title: Account Manager - Commercial Lines

Location: Waukesha - WI - 2120 Pewaukee Road

Job Description:

About HUB

In a rapidly changing world, HUB advises businesses and iniduals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 550 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development**_._**  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a erse, challenging work environment with financial security and career satisfaction.

• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

SUMMARY

HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.

The Account Manager will support Producers and/or AEs in obtaining, maintaining, and expanding business. The Account Manager may also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Determine what is needed for placement of new accounts or the renewal of existing accounts
• Discuss renewal intentions with the appropriate underwriters
• Attend or host client strategy meetings, both internal and external
• Prepare for and lead discussion during Critical Path meetings
• Manage the renewal or placement process, which includes leading the coordination between local, regional, and national specialty units
• Set target pricing, either independently or with the Account Executive or Producer
• Finalize market submissions
• Answer underwriting questions and negotiate terms and pricing with markets
• Coordinate loss control visits/surveys
• Complete coverage comparisons, identify recommended coverages, and fill those gaps
• Finalize and present proposals independently, or alongside the Account Executive or Producer
• Facilitate binding of coverage
• Final review of policy checking
• Conduct contract reviews as needed
• Resolve client coverage inquiries

REQUIRED SKILLS

• At least 3 years of experience and demonstrated proficiency in an insurance Account Management role in required lines.  Brokerage experience is preferred.
• Excellent oral and written English communications skills.
• Superior customer service and problem-solving skills.
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
• Ability to work in a team environment.
• High level attention to detail is essential.
• Ability to work a regular, full-time hybrid work schedule at HUB’s facility(s) and ability to travel on business when required.
• Currently licensed in good standing in required lines and states.
• Current with all necessary CE credits in required lines and states.

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Title: Bilingual Client Experience Associate - Arizona

Location: Anywhere in Arizona, United States

• Remote
• $16 - $16 per hour
• AnywhereWorks US

Job Description:

We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it.

To help us review applications efficiently, we ask that you apply to only one Client Experience Associate role at a time. If you are Bilingual (English/Spanish), one application can be considered for both Bilingual and Non-Bilingual opportunities. Please note that multiple applications for the same role will not be considered.

We are looking for a Client Experience Associate to join our team! Please see below for more information:

Your Role

• Please watch: A Day in the Life of a Client Experience Associate

• You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home.

• In this role, you will be taking inbound calls and forwarding messages to our clients in a fast-paced environment.

• You will work from your computer for the duration of your shift and regularly work 40 hours per week with a minimum of 8 hours on Fridays, Saturdays, and Mondays.

Your Skills

• An excellent communicator, verbally and written in both English & Spanish (fluent in both languages).

• An excellent communicator, verbally and written.

• Growth mindset, and is excited to learn new things.

• Passionate about customer service.

• People-focused, friendly and knows how to listen.

• Dependable and shows up when expected.

• Above-average computer skills, including typing.

• The ability to stay calm and efficient under pressure.

• Willingness to complete an introductory learning and development phase at satisfactory levels.

Job requirements

Compensation & Benefits

• Starting at $16.00/hour.

• Benefits are available after 60 days of employment.​​​​​​​

Your System

We operate on a 'Bring Your Own Device' policy and there are certain system requirements that must be met in order to ensure our applications can work successfully on your computer. The full system and internet requirements can be found here.

About AnywhereWorks

Work is what you do, not where you do it. We’re on a mission to help the world work Anywhere. We believe people should be able to work and learn together, whether they’re communicating across a table or across the world.

We offer a erse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.

What "Anywhere" Means to Us

Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere.

Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination.

AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing ersity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.

Title: Bilingual Client Experience Associate - South Carolina

Remote

Job Description:

We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it.

To help us review applications efficiently, we ask that you apply to only one Client Experience Associate role at a time. If you are Bilingual (English/Spanish), one application can be considered for both Bilingual and Non-Bilingual opportunities. Please note that multiple applications for the same role will not be considered.

We are looking for a Client Experience Associate to join our team! Please see below for more information:

Your Role

• Please watch: A Day in the Life of a Client Experience Associate

• You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home.

• In this role, you will be taking inbound calls and forwarding messages to our clients in a fast-paced environment.

• You will work from your computer for the duration of your shift and regularly work 40 hours per week with a minimum of 8 hours on Fridays, Saturdays, and Mondays.

Your Skills

• An excellent communicator, verbally and written in both English & Spanish (fluent in both languages).

• An excellent communicator, verbally and written.

• Growth mindset, and is excited to learn new things.

• Passionate about customer service.

• People-focused, friendly and knows how to listen.

• Dependable and shows up when expected.

• Above-average computer skills, including typing.

• The ability to stay calm and efficient under pressure.

• Willingness to complete an introductory learning and development phase at satisfactory levels.

Job requirements

Compensation & Benefits

• Starting at $16.00/hour.

• Benefits are available after 60 days of employment.

Your System

We operate on a 'Bring Your Own Device' policy and there are certain system requirements that must be met in order to ensure our applications can work successfully on your computer. 

About AnywhereWorks

Work is what you do, not where you do it. We’re on a mission to help the world work Anywhere. We believe people should be able to work and learn together, whether they’re communicating across a table or across the world.

We offer a erse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.

What "Anywhere" Means to Us

Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere.

Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination.

AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing ersity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.

Title: Client Experience Associate - Utah

Location: Anywhere in, Utah, United States

Remote

$16 per hour

AnywhereWorks US

Job Description:

We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it.

To help us review applications efficiently, we ask that you apply to only one Client Experience Associate role at a time. If you are Bilingual (English/Spanish), one application can be considered for both Bilingual and Non-Bilingual opportunities. Please note that multiple applications for the same role will not be considered.

We are looking for a Client Experience Associate to join our team! Please see below for more information:

Your Role

• Please watch: A Day in the Life of a Client Experience Associate

• You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home.

• In this role, you will be taking inbound calls and forwarding messages to our clients in a fast-paced environment.

• You will work from your computer for the duration of your shift and regularly work 40 hours per week with a minimum of 8 hours on Fridays, Saturdays, and Mondays.

Your Skills

• An excellent communicator, verbally and written.

• Growth mindset, and is excited to learn new things.

• Passionate about customer service.

• People-focused, friendly and knows how to listen.

• Dependable and shows up when expected.

• Above-average computer skills, including typing.

• The ability to stay calm and efficient under pressure.

• Willingness to complete an introductory learning and development phase at satisfactory levels.

Job requirements

Compensation & Benefits

• Starting at $16.00/hour.

• Benefits are available after 60 days of employment.

Your System

We operate on a 'Bring Your Own Device' policy and there are certain system requirements that must be met in order to ensure our applications can work successfully on your computer. The full system and internet requirements can be found here.

About AnywhereWorks

Work is what you do, not where you do it. We’re on a mission to help the world work Anywhere. We believe people should be able to work and learn together, whether they’re communicating across a table or across the world.

We offer a erse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.

What "Anywhere" Means to Us

Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere.

Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination.

Background Check

Please note that all candidates who receive a conditional offer of employment will be required to undergo a background check as part of the pre-employment screening process. This is to ensure the safety and integrity of our workplace and to comply with our company policies.

We comply with all requirements of the Fair Credit Reporting Act (FCRA) to ensure the privacy and rights of our applicants are protected.

Equal Opportunity

AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing ersity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.

Title: Client Experience Associate - Texas

Location: Anywhere in Texas, United States

Remote

Job Description:

We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it.

To help us review applications efficiently, we ask that you apply to only one Client Experience Associate role at a time. If you are Bilingual (English/Spanish), one application can be considered for both Bilingual and Non-Bilingual opportunities. Please note that multiple applications for the same role will not be considered.

We are looking for a Client Experience Associate to join our team! Please see below for more information:

Your Role

• Please watch: A Day in the Life of a Client Experience Associate

• You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home.

• In this role, you will be taking inbound calls and forwarding messages to our clients in a fast-paced environment.

• You will work from your computer for the duration of your shift and regularly work 40 hours per week with a minimum of 8 hours on Fridays, Saturdays, and Mondays.

Your Skills

• An excellent communicator, verbally and written.

• Growth mindset, and is excited to learn new things.

• Passionate about customer service.

• People-focused, friendly and knows how to listen.

• Dependable and shows up when expected.

• Above-average computer skills, including typing.

• The ability to stay calm and efficient under pressure.

• Willingness to complete an introductory learning and development phase at satisfactory levels.

Job requirements

Compensation & Benefits

• Starting at $16.00/hour.

• Benefits are available after 60 days of employment.

Your System

We operate on a 'Bring Your Own Device' policy and there are certain system requirements that must be met in order to ensure our applications can work successfully on your computer. The full system and internet requirements can be found here.

About AnywhereWorks

Work is what you do, not where you do it. We’re on a mission to help the world work Anywhere. We believe people should be able to work and learn together, whether they’re communicating across a table or across the world.

We offer a erse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.

What "Anywhere" Means to Us

Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere.

Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination.

Background Check

Please note that all candidates who receive a conditional offer of employment will be required to undergo a background check as part of the pre-employment screening process. This is to ensure the safety and integrity of our workplace and to comply with our company policies.

We comply with all requirements of the Fair Credit Reporting Act (FCRA) to ensure the privacy and rights of our applicants are protected.

Equal Opportunity

AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing ersity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.

Title: Director Customer Success Engineering

Location: Austin, TX (Hybrid)

Job Description:

Redpanda is pioneering the Agentic Data Plane (ADP) - a new category in AI infrastructure that makes it simple and secure to connect AI agents with enterprise data and systems. Built on a multi-modal data streaming engine, Redpanda empowers agentic applications that reason and act in real-time with speed, autonomy, and precision.

Global leaders including Activision Blizzard, Cisco, Moody's, Texas Instruments, Vodafone and 2 of the top 5 banks in the U.S. rely on Redpanda to process hundreds of terabytes of data a day.

Backed by premier venture investors Lightspeed, GV and Haystack VC, Redpanda is a erse, people-first organization with teams distributed around the globe.

About the Role:  

We're looking for an experienced engineering leader to build and scale our Customer Success Engineering (CSE) team at Redpanda. You'll lead a team of Solutions Architects and Scale Solutions Architects who ensure our customers successfully adopt and scale with Redpanda's streaming data platform.

This is a leadership-first role. You need to be technical enough to hire exceptional talent, coach your team through complex customer engagements, and credibly represent CSE in product and engineering discussions. But your primary impact will come through team development, process excellence, and operational leverage—not being the most technical person in every room.

Our CSE model is built on precision and leverage, not long-term embedded engagements. We deliver customer success through focused, high-impact interactions paired with reusable assets that scale our expertise. Rather than solving the same problem repeatedly for inidual customers, we invest in creating content, reference architectures, and self-service resources that enable hundreds of customers to succeed independently. Think: targeted workshops and architecture sessions that accelerate time-to-value, combined with blogs, videos, documentation, and blueprints that customers can apply on their own.

We work closely with pre-sales to understand opportunities early and ensure smooth handoffs from evaluation to production. And while we're primarily focused on technical enablement today, we're building the foundation for potential professional services offerings as we scale—so experience thinking about services evolution and monetization is valuable.

You Will:  

Build and lead the team

• Hire, develop, and retain world-class Solutions Architects and Scale Solutions Architects across different customer segments

• Create career frameworks and growth paths that attract and retain top technical talent

• Coach your team through complex customer engagements, helping them develop judgment on when to go deep vs. when to scale

• Build processes and playbooks that create leverage—turning one-off solutions into repeatable patterns and reusable assets

• Partner with Customer Success Management and Sales to align on account strategy, coverage models, and opportunity pipeline

• Drive operational excellence through metrics, forecasting, and resource allocation across Tier 1/2/3 customers

• Foster a culture of knowledge sharing, customer-first mindset, and continuous improvement

• Collaborate with pre-sales teams to ensure technical win strategies translate into successful customer outcomes

Maintain technical credibility

• Stay current on streaming platforms, distributed systems, cloud infrastructure, and emerging technologies like agentic AI to evaluate candidates and coach your team effectively

• Participate in strategic customer conversations where executive-level technical leadership matters

• Represent CSE in product roadmap discussions, translating customer needs into actionable feedback

• Review and guide complex solution architectures, proof-of-concept designs, and reference implementations

• Keep pace with Redpanda's product capabilities—including innovations like the Agentic Data Plane—competitive landscape, and streaming ecosystem

Drive scalable customer impact

• Champion the shift from one-off problem solving to creating reusable content and self-service resources

• Build programs that multiply team impact: office hours, webinars, technical content series, solution blueprints

• Ensure the team balances short-term precision engagements with building long-term leverage through documentation and enablement

• Think strategically about how CSE capabilities could evolve into professional services offerings as the business scales

You Have: 

Leadership experience

• 10+ years in customer-facing technical roles such as Solutions Architecture, Forward Deployed Engineering, Professional Services, or Customer Success Engineering

• 3+ years leading and developing technical teams, ideally in high-growth B2B SaaS or infrastructure software

• Track record of scaling teams and processes as organizations grow—experience leading traditional SA teams or forward deployed engineering organizations particularly relevant

• Experience building coverage models that balance high-touch relationships with scaled programs

• Comfort operating in a player-coach capacity when needed, but primarily focused on multiplying impact through your team

• Understanding of the demands of working in a startup environment

• Customer-first mindset with ability to balance customer advocacy with business priorities

Technical foundation

• Solid background in distributed systems (e.g. Kafka, streaming platforms, databases, Spark, Hadoop, etc.) sufficient to hire and coach effectively

• Understanding of modern cloud architectures (AWS, GCP, Azure) and deployment patterns

• Ability to have credible technical conversations with senior customer architects and engineers

• Experience with technical content creation, enablement, and knowledge management

• Familiarity with enterprise software sales cycles and how technical teams fit into customer journey from pre-sales through production

• Adaptability to grasp emerging technologies and translate them into customer value—experience with AI/ML infrastructure or agentic systems a plus

Operating style

• Data-driven approach to team performance, customer health, and resource allocation

• Bias toward creating leverage through content, programs, and repeatable processes rather than one-to-one consulting

• Collaborative partner to Sales, Product, Engineering, and Customer Success Management

• Comfortable with ambiguity and building structures in a fast-moving environment

• Strong written and verbal communication skills for both internal and customer-facing contexts

• Ability to think strategically about services evolution, including potential paths to professional services offerings

Nice to Have: 

• Experience with open-source business models and community-led growth

• Background in streaming data platforms, real-time analytics, event-driven or big data / distributed architectures

• Prior experience in customer success operations or go-to-market analytics

• Experience building or evolving professional services organizations

U.S. base salary range for this role is $250,000, not including bonus and/or commission. Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine inidual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.

Redpanda is used by Fortune 1000 enterprises pushing hundreds of terabytes a day, as well as by the solo dev prototyping a React application on her laptop. Think of it as a streaming data API platform that scales with you from the smallest projects to petabytes of data distributed across the globe.

Join Redpanda if you’d enjoy being part of a fast-moving, 100% remote organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. 

#LI-Remote

Title: Claims Adjuster III

Location: Greenwood Village CO US

Hybrid

$77,000 ‒ $112,000 Annually

Job Description:

JOB OVERVIEW

FCCS is seeking a highly motivated, forward-thinking professional to join its Claims team as a Claims Adjuster III, with a particular focus on management liability lines. This senior-level role will handle complex Employment Practices Liability (EPL), Directors & Officers (D&O), Professional Liability, and Bond claims, while also supporting broader property and casualty lines within established authority limits.

The Claims Adjuster III works closely with a broad range of internal and external stakeholders—including customers, claimants, attorneys, third-party administrators, vendors, insurers, and leadership across the organization—to ensure timely, accurate, and equitable claim resolution. Claims exceeding inidual authority will be managed under the direction of the Claims Manager or senior Risk Management leadership. This position reports directly to the Claims Manager and collaborates closely with the broader Risk Management team to support operational excellence, system improvements, and strategic claims initiatives.

FCCS provides a tremendous culture for its employees with a focus on work/life values. In addition to competitive pay and benefits, our Denver-based employees operate on a hybrid schedule, currently working remotely 3 days/week. The benefits and bonus structure are unique and a competitive advantage for FCCS making us a Great Place to Work certified organization. 

In addition to an annual bonus opportunity and competitive benefits, the salary range for this position is $77,000 -112,000 annually.

JOB RESPONSIBILITIES

Claims Management & Evaluation

• Serve as the lead adjuster on complex and litigated claims involving Employment Practices Liability (EPL), Directors & Officers (D&O), Professional Liability, and related management liability coverages.
• Review, evaluate, and resolve complex and litigated claims for both self-insured and insured clients within assigned authority.
• Handle claims across multiple lines of coverage, including: management liability (EPL, D&O, Professional liability, Bond), General liability, Auto liability and physical damage, property, bankers’ blanket bond, flood, workers’ compensation and related coverages.
• Establish and maintain accurate reserves, payments, and documentation within the claims management system, supporting data integrity and cleanup initiatives.
• Maintain developed standards and determine compensability, coverage, and liability; authorize medical care or repairs; manage litigation defense; review medical and legal bills; oversee subrogation and salvage; and submit timely excess carrier reporting.
• Adjust claims exceeding authority under the supervision of the Claims Manager or senior Risk Management leadership.

Subrogation, Total Loss & Arbitration

• Identify subrogation opportunities, secure evidence, pursue recoveries, process payments, and ensure reimbursement of applicable deductibles.
• Prepare, manage, and argue disputed claims through arbitration, ensuring compliance with applicable rules and deadlines.
• Manage total loss claims, including vehicle valuations, settlement negotiations, lienholder coordination, and salvage disposition.

Communication & Coordination

• Maintain proactive and professional communication with injured employees, employers, medical providers, vendors, clients, and attorneys.
• Facilitate prompt treatment, recovery, and return-to-work efforts where applicable.
• Demonstrate strong attention to detail, responsiveness, and adaptability in a fast-paced environment.

Operational Support & Oversight

• Assist with Medical Stop Loss claim activities.
• Review Loss Control documentation quarterly to support compliance and risk mitigation.
• Participate in claim reviews with auditors, customers, internal leadership, excess carriers, and insurer partners.
• Monitor shared inboxes and queues (Claims, Incident, and Cyber) and ensure timely claim setup, triage, and initial outreach.

Cyber & Incident Response

• Participate in weekend and rotational monitoring of cyber claims, including claim setup and coordination of initial triage calls with insurers.
• Convert incidents to claims and initiate first contact within required timeframes.

Customer Support & Risk Advisory

• Serve as a knowledgeable resource for customers on coverage interpretation and claims-related questions.
• Provide guidance on risk management and mitigation related to employee safety, fleet operations, property, parking lots, and vendor exposures.

Collaboration, Education & Continuous Improvement

• Collaborate with Accounting and RMIS teams to identify system efficiencies and process improvements.
• Assist with vendor partner relationships and development of new partnerships as needed.
• Support policy language review and provide feedback to improve clarity and coverage alignment.
• Participate in department initiatives, marketing efforts, and cross-functional collaboration within Risk Management.
• Attend and contribute to conferences, training, and customer education sessions (virtual and in-person).
• Maintain required licenses and designations through continuing education and pursue additional credentials as appropriate.

JOB REQUIREMENTS

• Bachelor’s degree required
• Two or more years’ experience or the equivalent handling management liability claims
• Seven or more years’ experience or the equivalent in the property & casualty industry
• Experience handling claims of self-insured clients preferred
• Ability to analyze claims data and clearly articulate and translate same into business analysis reports/graphics demonstrating claims trends and developments.
• Strong verbal and written communication skills for working with employees at all levels of the company and clients.
• Organizational skills.
• Proven attention to detail and solid analytical skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Able to meet deadlines under pressure and adjust to changing priorities.
• Able to prioritize and manage several tasks at once.
• Able to maintain a consistently high level of productivity and accuracy.
• Able to work in a fast paced, service-focused environment.
• Must enjoy working in a team environment while also able to work independently.

An Overview of FCCS.  Our Expertise.  Our Services. 

FCCS was created in 1975 to help clients enhance their organizations and optimize their operations. In the 45 years since, we have:

• Expanded our business and consulting services to address the increasingly dynamic challenges of the marketplace.
• Introduced leadership development, governance, and talent management programs that have earned strong praise from boards, executives, and human resource officers, alike.
• Addressed the financial and operational concerns our clients face at the most pragmatic levels with legal consulting services, strategic risk management, and collective buying power.
• Diversified our clients and programs, bringing growth, new energy, and insight to our organization.

Headquartered in the Denver Tech Center, with approximately 50 employees, FCCS is proud to serve a variety of clients across the U.S.

We provide:

• Governance and Leadership Development
• Conferences, Programs, and Events for Professional Development
• Executive Coaching
• Thought Leadership and Professional Speakers
• Strategic Talent Management
• Merger, Acquisition and Corporate Finance Advisory
• Risk Management and Insurance Management
• Passkey Affinity Program

The unique blend of our expertise, services, programs, and conferences enables us to create enriching business solutions and help organizations to be more.

JOIN OUR GROWING TEAM!

Compensation:

• Competitive Salaries
• Annual Performance Bonuses

Benefits:

• 90-100% employer paid health insurance options.
• 10-13 paid holidays annually
• Open paid vacation time – Supervisor Approved
• Generous paid sick time
• Generous 401k matching and other benefits
• Casual Dress Code
• Collaborative and welcoming work environment
• Great Place to Work Certified

Being certified as a Great Place to Work reflects our collective efforts to foster a positive and inclusive workplace culture where everyone feels valued, supported, and empowered to do their best at work. This achievement is a testament to the incredible dedication, talent and passion that each of our employees brings to our organization every day.

FCCS is an Equal opportunity employer as to all protected groups, including protected veterans and iniduals with disabilities.

FCCS may require job candidates to successfully complete a background check as a condition of employment.

Title: Sales Development Representative - Outbound

Location: PA, FL, OH, TX, NC, MI, IL, CO

Job Description:

As a Sales Development Representative (SDR), you’ll play a critical role in generating enterprise-level pipeline and revenue through outbound prospecting. You will work closely with the enterprise and global sales team to qualify leads from targeted campaigns and account mining efforts.

You will:

• Engage prospects via phone, email, and social platforms
• Identify business needs and qualify interest in our analytics solutions
• Build and nurture long-term relationships with business prospects
• Support the transition of qualified leads to the sales team
• Participate in continuous sales training and development

This role is designed for iniduals who are looking to build a career in tech sales. Successful SDRs will have the opportunity to grow into an Account Manager position, managing their own book of business and driving direct revenue.

What We're Looking For:

• Experience: 2+ years in business development, lead generation, or a related role
• Education: Associate degree required; Bachelor's in Business, Marketing, or IT preferred
• Preferred Background: Customer-facing experience and experience with outbound sales or SaaS/analytics solutions

Our Benefits:

HEALTH INSURANCE:  Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.

LIFE INSURANCE:  Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary*. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.

RETIREMENT PLANNING:  A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.

PAID TIME OFF:  Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.

HIGHER AND PROFESSIONAL DEVELOPMENT:  The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.

FLEXIBLE SPENDING ACCOUNT:  Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.

HYBRID WORK SCHEDULE:  We offer a hybrid work model for eligible positions.

PREMIUM BENEFITS:  At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

Position is available for remote employment in the following states:

PA, FL, OH, TX, NC, MI, IL, CO

• Base salary: $55,000 annually
• Commission: Eligible for a $35,000/year commission plan, with uncapped earning potential based on performance.

This position is ineligible for visa sponsorship. 

To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Job application remains open until filled.

Enterprise Sales Development Representative

Location: PA, FL, OH, TX, NC, MI, IL, CO, Remote

Job Description:

Enterprise Sales Development Representative - Outbound

The Enterprise Sales Business Development Representative participates in a team sales environment working with the enterprise and global sales team.   In this sales role, the SDR will generate incremental enterprise level pipeline and revenue through phone-based qualification of outbound targeted marketing campaigns and account mining by qualifying their desire and need to evaluate our solutions analytics offerings. In addition, the SDR will facilitate and maintain ongoing relationships with these Enterprise market segment prospects that need to be nurtured over time prior to qualification as an active sales opportunity within their assigned sales team. Through continuous training and sales coaching, the SDR will have the opportunity to grow into an inside sales role as an account manager where they can develop and manage customers/prospects directly and generate bookings and revenue growth.     

Experience: 2+ years of related business development/lead generation roles. Must have experience supporting Enterprise level customers.

College graduates with business/marketing/information technology degrees is a plus.  Customer facing previous job roles is a plus. 

Education: Bachelor’s degree preferred. Associate College/technical degree required. College graduates with business/marketing/information technology degrees is a plus.

Career Path_:_  Following 12-18 months  successful performance,  promotion to Account Manager.

Position is available for remote employment in the following states:

PA, FL, OH, TX, NC, MI, IL, CO

Base salary: $55K/year

Commission: This role is eligible for $30k/year commission plan based on meeting performance targets with uncapped earning potential. 

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Our Benefits:

HEALTH INSURANCE:  Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.

LIFE INSURANCE:  Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.

RETIREMENT PLANNING:  A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.

PAID TIME OFF:  Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.

HIGHER AND PROFESSIONAL DEVELOPMENT:  The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.

FLEXIBLE SPENDING ACCOUNT:  Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.

HYBRID WORK SCHEDULE:  We offer a hybrid work model for eligible positions.

PREMIUM BENEFITS:  At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

This position is ineligible for visa sponsorship. 

To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Customer Success Engineer

Location: Remote - United States, CAN

Job Description:

Magic is innovating at the intersection of crypto and AI to make wallets invisible and capable of running on autopilot.

In 2018, we introduced the first embedded wallet, enabling users to create wallets with just an email or social login. This approach has since become standard across much of the industry. To date, we’ve helped onboard over 50 million wallets and 200,000 developers, supporting projects like Polymarket, Helium, WalletConnect, and Immutable, as well as enterprises such as Forbes, Mattel, and Naver. We’re backed by investors including PayPal Ventures, Lightspeed, Placeholder, SV Angel, Naval Ravikant, and Balaji Srinivasan.

Today, we’re building Newton to help bring about the wallet endgame—where AI and automation completely abstract away the complexity of onchain interactions beyond wallet creation. This means applying state-of-the-art technologies from both AI and crypto and delivering them through a product and protocol that can scale to billions. Our vision is a future of self-driving capital that extends the financial system upgrade made possible by web3.

This role is open to candidates based anywhere in the US or Canada, with a slight preference for those in commuting distance of NYC. 

Unfortunately, we are unable to sponsor or take over sponsorship (ex., H-1B transfer) of employment visas, and applicants must be authorized to work for any employer in the US or Canada.

Role Overview

We're seeking a Customer Success Engineer to join our team. This hybrid role bridges technical support and solutions consulting—you'll be the technical expert our developer customers rely on throughout their entire Magic journey. On the post-sales side, you'll resolve technical support questions from developers integrating our SDK. On the pre-sales side, you'll partner with sales to scope solutions and demonstrate what's technically possible with Magic.

Our users and partners are an extremely erse group—from web3-native developers to traditional enterprise customers building in web3 for the first time. You'll work across the full customer lifecycle, from initial technical qualification through successful implementation and expansion.

Key Responsibilities

Post-Sales Technical Support

•   Serve as the primary technical resource for developers integrating Magic's SDK
•   Troubleshoot and resolve technical issues across various languages, frameworks, and blockchain environments
•   Guide customers through implementation challenges, helping them understand best practices
•   Identify patterns in support requests to improve documentation and developer experience

Pre-Sales Solutions Consulting

•   Provide technical qualification and support for prospective customers and partners
•   Understand customer requirements and articulate how Magic solves their onboarding and checkout flow needs
•   Develop and deliver technical demos showcasing specific use cases and integrations
•   Partner with AEs and partnerships executives to execute the technical aspects of the sales strategy

Customer Success

•   Successfully onboard and launch customers, guiding them toward renewal and expansion
•   Contribute to technical content, documentation, and demos
•   Translate ambiguous customer needs into specific, deliverable requirements and solutions

Required Skills

•   3+ years in a customer-facing technical role (solutions engineering, technical support, developer relations, or similar)
•   Strong proficiency with JavaScript/TypeScript and React (experience with Next.js a plus)
•   Comfortable working with APIs and understanding authentication flows
•   Familiarity with the Web3 ecosystem and technologies (wallets, transactions, blockchain fundamentals)
•   Excellent written and verbal communication—able to explain technical concepts to both developers and non-technical stakeholders
•   Customer-obsessed: confident interfacing with users and building rapport
•   Intellectually curious with strong problem-solving skills
•   Comfortable tinkering across languages and services, stepping into unfamiliar code and making sense of what's going on

Preferred Skills

•   Experience with embedded wallets, authentication providers, or identity solutions
•   Familiarity with multiple blockchain networks (EVM chains, Solana, etc.)
•   Background in developer education, documentation, or technical writing
•   Experience with support tooling (Zendesk, Intercom, etc.) and CRM systems
•   Proficiency with AI coding tools (Copilot, Cursor, Claude Code, etc.)

Salary Range

•   For candidates based in the US, this role's annual base salary is USD $100,000 - $120,000
•   For candidates based in Canada, this role's annual base salary is CAD $95,000- $110,000

The final offer will take into account several factors, including your experience, skill set, and location.

Benefits and Perks

•   Remote-first culture with flexible working hours
•   Stock options and token grants
•   99% company-paid medical*, dental and vision insurance
•   100% company-paid life and disability insurance
•   401(k) plan (US) or pension plan (CAN)
•   $3,600 annual reimbursement for remote work, wellness, and professional development
•   Flexible time off
•   Up to 12 weeks of paid parental leave