Title: Embedded Linux Support Engineer III

Location: Irvine, California, 92618, United States

Department: Engineering

Job Description:

We are seeking a highly skilled Embedded Linux Engineer to join our team and lead technical support for Ezurio’s customers designing with System-on-Modules (SoMs) and Single Board Computers (SBCs). The ideal candidate will have extensive experience in embedded systems software design, exceptional proficiency with Yocto Linux, and a passion for supporting customers through design challenges. Role will support customers throughout their design cycle, including initial bring-up of the SoM development kit, software development & integration, debugging challenges, and post-production support. Legal authorization to work in the US is required. Candidates must reside within commuting distance of our Irvine, CA office. Hybrid work is available for this role.

RESPONSIBILITIES

• Provide professional design and integration support to Ezurio’s customers, with a specific focus on SoMs and Yocto Linux.

• Develop a strong understanding of Ezurio’s SoM product offering, including system-level features/benefits with a focus on the Yocto Linux Board Support Package and how a customer would develop and integrate their user-space application.

• Troubleshoot customer issues via phone, email, and web-based case management system.

• Take full ownership of customer technical support including providing timely responses to inquiries, holding live debug sessions, and seeing problems through to resolution.

• Work closely with sales team to prioritize and best serve customers.

• Develop customer-facing demos, write documentation, and author FAQs.

REQUIREMENTS

• Very proficient with Yocto Linux running on ARM Microprocessors.

• Someone who thrives on solving complex problems and prides themselves on delivering a solution.

• Technical aptitude with creative problem-solving and troubleshooting abilities.

• Excellent communication skills (both oral and written), ability to work with a keen sense of urgency, and a positive attitude are core to this position.

• Strong time-management and organizational skills.

• Proven ability to work effectively with cross-functional team members.

• Experience with Wi-Fi and/or Bluetooth is preferred.

• Experience with Buildroot Linux and/or Android is nice-to-have.

EDUCATION/EXPERIENCE

• Bachelor's degree, preferably in a technical discipline (Computer Science, Electrical Engineering, Computer Engineering, etc.) or relevant prior experience required.

• 3-5 years of experience with ARM-based Microprocessors utilizing Yocto Linux.

Title: Senior Product Manager

Location: Remote Remote CZ

Workplace: Fully remote

Job Description:

Global tech scale-up

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

About the role

Here, at CloudTalk, Product Management is not just any role. Being part of the CloudTalk R&D teams, means working within empowered and autonomous teams that are building the future of the business.

You’ll shape the future of AI + Human communication for our core Sales & Support segment and expand qualification & deflection-like cases in other industries. Join us and be a part of an amazing journey powered by world-class technology!

What you will do:

• Build a deep understanding of your core users through direct and indirect research.
• Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes.
• Translate this knowledge into a compelling, well-researched strategy & roadmap that achieves record-breaking growth for CloudTalk and industry-leading success for your customers’ businesses.
• Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems.
• Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users’ day-to-day challenges.
• Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making

What we are looking for:

• 5+ years of experience in B2B, preferably in audio, visual, or omnichannel communication, focusing on manager and operational user personas, and translating user needs into problems solved for these personas.
• A track record of measurable changes in user behaviour that drive your company’s & your customers’ business metrics.
• You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way.
• You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You’re as data-obsessed as your user-obsessed.
• You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk’s exec team.
• You are a critical thinker hungry to learn, exploring not just how AI will change products & Product Management but how to apply tried & true approaches in new ways.
• You are stress-resilient, focused & highly organized.

Why you will love to be a CloudTalker:

Growth:

 1-1 Coaching sessions with our resident communications advisor

Flexibility:

 Unlimited Paid Time Off

Well-being:

Recharge Fridays once per quarter

Connectedness:

 Referral bonuses

What to expect from our hiring process:

1. 30-min Call with our TA Team
2. 60-min Interview with our Product Lead
3. 90-min Interview including Product Challenge
4. 45-min Culture Bar Raiser Call + 45-min Meet the Team scheduled back2back
5. 30-min Exec Call: meet our CPTO and Offer

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our

Title: Federal Customer Support Engineer

Location: Washington, DC - Remote

Job Description:

About Virtru:

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.

We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.

Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.

Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.

Compensation: $90,000-115,000/year

Team & Position Details: 

As a Federal Customer Support Engineer, you will be reporting to the Senior Director of Customer Support**.**

Your responsibilities will include:

Customer Support & Troubleshooting

• • Act as a primary support resource for federal customers, troubleshooting Virtru’s data-centric security solutions in hybrid and multi-cloud environments.
  • Partner with Deployment Engineers and Customer Success Managers (CSMs) to resolve issues efficiently in testing and production environments.
  • Diagnose misconfigurations in .yaml files, ensuring seamless encryption workflows.
  • Understand and troubleshoot attribute-based access control (ABAC) impacts on encryption services in complex federal deployments.

Microsoft & Secure Collaboration Expertise

• • Provide deep technical knowledge in Microsoft, ideally with experience supporting Microsoft Exchange, SharePoint, and/or Windows desktop environments in the Federal space.
  • Provide deep technical knowledge in Microsoft, ideally with experience supporting Microsoft Exchange, SharePoint, and/or Windows desktop environments in the Federal space.
  • Assist in Active Directory integrations for secure authentication and data access.
  • Guide clients in air-gapped and constrained environments, ensuring compliance with mission-critical security standards.

Technical Documentation & Process Improvement

• • Become an expert on the DSP and the products built on top of it.
  • Develop and refine internal and external documentation, enabling customers to troubleshoot and maintain their secure environments.
  • Create training materials to educate federal clients and internal support teams.
  • Identify and implement process improvements to enhance the efficiency of customer support operations.

Skills that will help you thrive in this role: 

• 5+ years of experience supporting products in Microsoft Exchange, SharePoint, and/or Windows desktop environments
• 3+ years of experience troubleshooting hybrid and multi-cloud environments. 
• Awareness of how government and DoD networks and systems work.
• Customer-Focused: Dedicated to enabling federal teams with secure data-sharing capabilities.
• Innovative Problem Solver: Able to troubleshoot in denied, degraded, intermittent, or limited (DDIL) environments.
• Effective Communicator: Capable of translating complex technical concepts into clear, actionable insights.
• Collaborative Partner: Works seamlessly across cross-functional and coalition teams.

Preferred Qualifications:

• Certifications: CKAD, CCNA, Security+
• Cloud: AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert.
• Zero Trust: Familiarity with OpenTDF.io, attribute-based access control systems, zero trust architecture (ZTA), and end-to-end encryption.
• Experience with GitHub
• Familiarity with YAML files and Helm charts
• Experience using tools like Terraform, Kubernetes, AWS, and/or Azure

Virtruvian qualities that will set you up for success:

• Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
• Strong sense of urgency with an action-oriented mindset
• Able to collaborate and adapt to shifting priorities as business needs evolve
• Comfortable with asynchronous communication including slack, email, zoom, etc.

Perks & Benefits:

At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as…

• A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge. 
• A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
• Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
• Access to an Employee Assistance Program
• Access to Headspace, a mental health app tailored to your specific needs.
• A flat 3% contribution to your retirement account
• A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.

In addition to wellbeing, Virtru places a strong emphasis on ersity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority. 

Additional perks include: 

• Competitive compensation
• Generous parental, medical, and bereavement policies
• 401K contribution and stock options
• Full medical, dental, and vision benefits
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews

Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Title: HR Generalist

Location: Islamabad  Capital Territory PK

Job Description:

Job Title: Talent & Performance Administrator

Work Schedule: American (EST)

Work Arrangement: Onsite/Hybrid

Job Overview:

The Talent & Performance (T&P) Administrator/ HR Generalist plays a key role in supporting the full employee lifecycle — from recruitment and onboarding to learning, development, and engagement. This role works closely with the Talent Growth Leader and Performance & Culture Leader to ensure seamless HR operations, enhance the employee experience, and foster a culture of continuous improvement. The ideal candidate is detail-oriented, proactive, and passionate about creating an engaging and high-performing workplace.

Key Responsibilities:

• Talent Acquisition & Onboarding: Support in the full recruiting life cycle and onboarding of new employees across all teams and roles.

• Performance Operations & Culture: Support of continuous improvement, and internal functions such as engagement, events, and recognition programs

• Learning & Development: Track learning participation and feedback across internal and external training sessions, and support in maintaining and updating all L&D support tools and resources

• Ownership of Work: Actively pull tickets off the support board, ensuring each ticket is acknowledged and assigned

• Communication: Maintain clear, concise, and timely communication with employees through all methods of communication

• Customer Experience: Ensure each customer interaction is handled professionally, aiming for high customer satisfaction.

• Documentation: Consistently work to improve internal process documentation.

Talent Acquisition & Onboarding (in support of the Talent Growth Leader)

• Coordinate recruiting logistics (scheduling, communications, ATS updates) to ensure a seamless candidate experience

• Support job posting, sourcing, and pipeline tracking across roles and teams

• Assist in the design and delivery of onboarding programs and new hire experiences

• Maintain accurate candidate and hiring data for reporting and analysis

 * Performance Operations & Culture (in support of the Performance & Culture Leader)

• Manage and continuously improve core HR processes (employee records, benefits administration, compliance support)

• Support in small projects- example 401k former EE accounts, values workshop support (scheduling, audits)

• Support internal communications, engagement initiatives, and DEIB programming (where is the line with events and engagement initiatives)

• Help coordinate team-building activities, events, and recognition programs - John currently

• Serve as a first point of contact for employee inquiries, escalating as appropriate

Learning & Development (in support of both leaders)

• Track learning participation and feedback across internal and external training sessions

• Assist in organizing leadership and skills development programs.

• Help maintain and update competency frameworks, development plans, and learning resources

 * Requirements

• 4-6 years of HR experience, ideally in a generalist, coordinator, or hybrid role.

• Exposure to both talent acquisition and HR operations preferred.

• Strong organizational skills and a detail-oriented, proactive mindset.

• Excellent interpersonal and communication skills.

• Comfortable with HR systems (e.g., ATS, HRIS- Workday) and Microsoft Office.

• Curiosity and eagerness to learn across all HR domains

Title: Senior Instructional Designer

Location: Bengaluru - BLR1

Job Description:

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Aout the role:

Samsara’s Customer Support Enablement team is responsible for driving agent enablement strategies and execution. The Senior Instructional Designer III is responsible for designing engaging and effective learning experiences that directly improve agent performance, support KPIs, and the customer experience. We are the trusted point of contact for Samsara’s Customer Support team to leverage data to drive impact for the business and the customer experience, by building a highly skilled and engaged workforce. 

As part of the Customer Support Enablement team, the Sr Instructional Designer will work cross-functionally to: conduct needs assessments, design and build multimedia learning assets (eLearning, video, SOPs, etc.), use AI tools for faster, scalable training, and evaluate impact through KPIs like CSAT, TTR, and deflection. They act as a connector between cross-functional teams, developing and delivering scalable content and resources while continuously fostering a culture of continuous improvement. 

This person will work closely with enablement partners to identify critical priorities for the business, and scope, develop, and manage delivery of the work. This role requires an eye for optimizing resources and driving change management. Successful candidates will have strong business acumen, a passion for building at scale, and a track record of driving strategic programs that improve the customer experience. The role reports to the Director of Global Enablement & QA.

Are you able to commute to work from our Bengaluru office at Prestige Tech Park, Kadubeesanahalli 2 days a week?

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Support teams. With a growth mindset and a desire to learn, you will strategically partner with our team to find unique solutions to help keep our customers' operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Support Enablement team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

Click here to learn about what we value at Samsara. 

In this role, you will:

• Lead the end-to-end planning and delivery of our highest priority and most complex programs by partnering with leadership and stakeholders to facilitate a needs assessment and strategy to address pain points for customers and within the business
• Develop comprehensive program strategies, roadmaps and plans, expertly framing the need, scoping and roadmapping the work, owning governance and stakeholder engagement, defining KPIs, and reporting on results
• Collaborate with stakeholders and drive alignment, owning program data-driven reporting, scope of impact, and communication, and partnering to iterate and improve outcomes for Samsara and our customers
• Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years of instructional design experience, preferably supporting global customer support teams (e.g., frontline agents, technical specialists, and support leaders).
• Proven ability to learn and translate complex support tools and processes into clear, engaging training across multiple formats (elearning, video, SOPs, role-based scenarios, etc.).
• Strong written and verbal communication skills in English, with a focus on simplifying technical concepts for erse audiences.
• Experience using Learning Management Systems and familiarity with tools used to create and deliver scalable training.
• Analytical mindset with the ability to connect learning outcomes to support KPIs (e.g., CSAT, resolution time, deflection), and iterate based on data.
• Comfortable using or exploring AI tools to enhance training development, personalization, or automation.
• Exceptional attention to detail and strong organizational skills with a track record of managing multiple initiatives at once.

The ideal candidate has:

• Experience in a high-growth SaaS environment with a proven ability to adapt learning programs to evolving products and support models.
• Familiarity and curiosity for using AI tools (e.g., ChatGPT, Synthesia, Descript) to develop or iterate on learning content in a fast-paced, evolving environment.
• Instructional design certifications or advanced education in learning sciences, technical communication, or a related field.

#LI-hybrid

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the erse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an inidual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

Title: Staff, Technical Account Manager

Location: Remote - Spain

Category: Customer Support

Job Description:

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with erse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Staff, Technical Account Manager on Twilio’s product team.

About the job

This position is needed to be filled by a passionate engineer with customer facing experience and passion in Twilio’s Segment, Comms and SendGrid products, and who has a desire to support our largest and most strategic customers.

This inidual also loves helping people, solving problems, and wants to be a major factor in the success of our customers. This position is for someone who is technical, but also wants to stay close to customers. Daily, you’re likely to interact with multiple languages, web frameworks, APIs, data warehouses, SQL queries, network troubleshooting and more. Most customer interactions happen within Zendesk, phone calls, virtual in-person meetings, and Slack chats.

You’d be joining a team of talented iniduals that care deeply about Twilio’s customers, partners, each other and the broader community. We judge ourselves on how well we serve each of those stakeholders. So if you enjoy working with smart people and helping to build a company that cares about quality, you’ve found the right place.

Responsibilities

In this role, you’ll:

• Function as a consistent point of contact for a named portfolio of Personalized accounts
• Provide answers, share standard methodologies and solve the most complex technical issues that largest enterprise customers are facing
• Act as a coordinator for escalated customer issues
• Maintain customer promises by keeping tickets updated
• Utilize feedback to improve customer experience and debugging strategies 
• Work closely with the product team and partners to improve customer satisfaction 
• Assist in preparation and execution of quarterly business reviews
• Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Segment’s, Comms and SendGrid services
• Document customer specific implementation context for use internally

Qualifications 

Twilio values erse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of experience in the Technical Support Engineering / Personalized Support Engineering / Customer Success Engineering roles or equivalent
• Ability to effectively communicate technical concepts and identify patterns in customer experience
• Solid client-side Javascript skills and experience working with APIs and server-side languages
• Understanding of SQL
• Understanding of network troubleshooting and telecommunications industry
• Strong commitment to learning the ins and outs of a complicated technical product
• Ability to work as part of a larger account team over long project spans, requiring some availability outside of standard business hours
• Experience with large enterprise customers and their unique demands (at least 1 year)

Desired:

• Expertise in part or all of Segment’s product portfolio (Segment Engage in particular) / SendGrid or Twilio Comms is highly desirable

Location

This role will be remote, and based in Spain.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Title: Senior Digital Product Manager - AI & Big Data

Location: PA-Ridgewood

Job Description: Job Description

Seeking Senior Digital Product Manager to sit hybrid in Reading, PA for a contract to hire engagement for an AI product. They will be responsible for delivering digital products and services to (internal and external) customers. The Senior Digital Product Manager has experience communicating with both technical and non-technical team members effectively. The Senior Digital Product Manager will act as the voice of the customer to the organization for their product. The ability to interact with customers effectively and translate that feedback into a product vision and executable product roadmap is integral to the position. The Senior Digital Product Manager will also be a mentor to less experienced Product Managers. The ability to communicate existing best practices to other members of the marketing team is critical. This position is end-to-end in the software development life cycle. Overall, the focus of this role is product strategy & roadmap, customer engagement, use case prioritization and requirements definition, stakeholder management, and own the product release process.

We are a company committed to creating erse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 7+ years of experience with Product Management roles and responsibilities, which may include Software Development or Leading Digital Product Development
• Experience launching new Products
• Experience working with data or AI products
• Proven experience in leading cross-functional teams and managing the development process for complex software products using Agile methodologies
• Software Development experience, and Software Design/UX experience
• Big data experience
• Bachelor's Degree required, Master's degree preferred

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Title: Executive Assistant - Evernorth - HYBRID

Location: MO-Saint Louis

Job Description:

This is a HYBRID role with on-site expectations in St. Louis, MO.

Only local candidates will be considered.

POSITION SUMMARY

The Cigna Group/Evernorth is looking for a proactive, detail-oriented inidual to join our organization. The Executive Assistant will provide administrative support to key leaders within the BFO organization, acting as a trusted resource and professional problem solver. In addition to foundational administrative tasks, this role will be responsible for running point on cross team initiatives to support senior leaders and ad hoc requests. The ideal candidate will exhibit high degree of discretion, confidentiality, and sound judgement.

ESSENTIAL FUNCTIONS

• Perform ersified and confidential administrative duties for department head and senior leadership as assigned, utilizing broad and comprehensive experience, skill and knowledge of organization policies and practices.
• Executes on complex scheduling requests that will include varying leadership levels across the enterprise. This includes our Enterprise Leadership team as well as various senior leadership forums. Will act with speed, accuracy, and efficiency to complete requests.
• Coordinate and project manage visits to Cigna offices for C-suite leaders. Project management tasks include: planning the visit agenda, working with local teams on logistical, technology and food & beverage needs, working with travel and meeting services, sending out invites, etc.
• Build effective relationships and work closely with internal partners to perform key task. This includes peer administrative and executive assistants, Executive IT support, corporate internal communications, corporate travel/aviation etc.
• Administrative lead for department meetings. Includes scheduling and logistics and technology needs.
• Handle travel arrangements for leaders and prepare and settle expense accounts. Ensure that all plans are managed seamlessly and coordinate related arrangements.
• Manage an effective calendaring system and look for opportunities to enhance efficiencies. Make last minute calendaring decisions based on priority and business needs using sound judgment.
• Schedule and organize meetings including Webex and conference calls to be hosted by principal, and/or direct reports (i.e., booking training rooms, posting materials to SharePoint, send pre-reads to participants) as required.
• Plan and coordinate on-boarding activities as needed.
• Maintain and coordinate department distribution lists and SharePoint/file systems.
• Order equipment and supplies using the portal supply system.
• Manage department space planning in conjunction with office Real Estate team.
• Manage department vendor payment activities, track and approve invoices, assume delegate responsibilities for travel and expense entry for department head using Concur.

QUALIFICATIONS

• 8 years of progressively responsible administrative, executive assistant, or project management experience.
• Can work independently, exhibit sound judgement, and maintain confidential information.
• Impeccable organizational skills with the ability to work in a very high-paced environment and manage multiple tasks.
• Project Management experience and comfort is a must.
• Ability to anticipate issues, identifying potential problems and working to proactively prevent from developing and managing to the references of the leader's support.
• Ability to ruthlessly prioritize critical tasks and remain composed and focused in stressful situations utilizing customer centricity skills.
• Act with speed and decisiveness. Ability to sum up a situation, gather the necessary information, ask the right questions and then deliver/act.
• Expert level verbal and written communication skills.
• Experience managing calendars, inclusive of setting up smaller to larger meetings with multiple cross enterprise teams. Outlook preferred. Experience using meeting platforms i.e. WebEx
• Demonstrate flexibility to not only support direct leaders, but also other team members as required.
• Ability to work in a virtual workforce and team environment. Builds effective networks and relationships to best support leader and perform role.
• Expert skills in Microsoft applications - Word, Outlook, PowerPoint and Excel with a willingness to learn advanced skills as appropriate.
• Ability to troubleshoot technology issues in partnership with Technology partners.
• Possess technical proficiencies with audio and voice equipment as well as mobile and desktop devices.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a ision of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Resolution Analyst

Location Alpharetta, Georgia

Category Claims Operations

Job Description:

Aon is looking for a Resolution Analyst!

We are looking for a Resolution Analyst who will handle benefit, and enrollment related escalations received from our call centers. The Resolution Analyst is responsible for assisting our client's customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client contractual requirements. This is a Hybrid (3 days in office) schedule, located in the Alpharetta, GA office.

Aon Integramark is a debt cancellation service administrator for the U.S. lending industry. Debt cancellation programs can protect virtually all forms of consumer indebtedness including installment loans, home equity loans/lines of credit, and credit card accounts. Aon Integramark is a ision under Aon, who is a global leader in risk management, insurance and reinsurance brokerage, human capital and management consulting, and outsourcing with more than 36,000 employees in 500 offices in more than 120 countries.  

As part of the role, the Resolution Analyst will handle incoming and outgoing phone calls to/from customers to assist in facilitating the benefit, cancellation and enrollment process. This will require the Resolution Analyst to listen to customers, address all questions or complaints, and provide an accurate response.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What your day will look like:

• Answer incoming calls and make outbound customer service calls
• Process escalated related transactions in a timely and accurate manner
• Review and analyze what documentation is needed to process an escalation
• Review daily follow-up status reports to prioritize and manage daily inventory to meet contractual service levels
• Ability to respond efficiently and accurately to customers and provide solutions and/or alternatives
• Engage in active listening with the customer, confirming or clarifying information, and diffuse situations as needed
• Ability to maneuver through various systems while engaging with the customer
• Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
• Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service

Skills and experience that will lead you to success:

• At least 1 year of industry-specific experience in debt cancellation/benefits area or like industry
• Customer service experience
• Bilingual preferred
• Strong communication and listening skills
• Ability to multi-task and manage time effectively
• Write clearly, concisely, and effectively
• Strong analytical and problem-solving skills
• Maintain quality focus
• Ability to work independently and work well with others in a team environment
• Proficient in Microsoft Office Suite
• Ability to work virtually in an environment conducive to working virtually

Education:

• High School Diploma or GED is required, Associate/Bachelor degree preferred

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage a erse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, erse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide iniduals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $40,000 to $45,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

#LI-KH2

#LI-HYBRID

2566994

Service Desk Agent

• Location US-
• ID 103618
• Category Customer Service/Support
• Position Type Full-Time Hourly Non Exempt
• Remote Yes
• Clearance Required None

Job Description:

Overview

JOB TITLE: Service Desk Agent

CAYUSE COMPANY: Cayuse Commercial Services

LOCATION Remote

SALARY: $20.00-$22.00

EMPLOYEE TYPE: Full-Time Hourly Non-Exempt

The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

• Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests
• Operates within established guidelines and procedures to independently deliver a full range of services to the customer
• Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool
• Provide assistance and information to the customer in a prompt manner
• Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters
• Mobile telephony and device support
• Video Conference Unit Troubleshooting
• IP Telephony setup and support
• Creation of end user accounts and setting permissions
• Provide end user device management and support, including desktops, laptops, and PDAs
• Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications
• Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations)
• Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team
• Manages continuous improvement through ongoing collection of data and information regarding customer requirements
• Monitor and report on performance of IT systems and services
• Understand and responds to others' using active listening skills and tactful communication
• Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding
• Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication
• Ensures customer satisfaction through follow up and special efforts
• Resolve issues following the parameters and guidelines of the client
• Identify potential system problems and escalate to department contact for resolution
• Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness
• Assist new employees with training through shadowing opportunities and explanation of work process
• Other duties as assigned.

Qualifications

Here's What You Need

• High school diploma or GED required.
• Experience preferred Service Desk or Customer Service experience
• Three (3) to five (5) years of experience in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management System.
• Customer service experience and strong focus on customer satisfaction.
• Call center experience.
• Experience in a technology support organization
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Strong ability to speak with clarity and articulation
• Strong communication skills; both verbal and written.
• High degree of comprehension of the issues presented by customers.
• High degree of problem solving Internal/External Relationships.
• Apply discretion resulting in appropriate/desired resolutions.
• Ability to analyze issues and determine root cause and identify appropriate solutions.
• Ability to connect and build relationships with customers via virtual methods, phone, and email.
• Ability to independently problem solve.
• Effective listening skills including the cognitive ability to locate and convey requested information
• The ability to successfully handle customer requests and document in work management tools and applications
• Willingness to take initiative with attention to detail
• Proactive and flexible
• Must have positive attitude
• Tolerance to deal with difficult customers and stressful situations
• Fluidity to work well in teams as well as independently
• Ability to take phone contacts and answer emails simultaneously
• Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
• Sound analytic and cognitive ability to troubleshoot technical problems
• Speaks with clarity, articulation, and is aware of own non-verbal communication
• Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress
• Demonstrate ability to learn quickly and thrive in high-energy team environment
• Must be able to work independently, as well as with a team
• Ability to function in a erse work environment.
• Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.

Desired Qualifications:

• Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Delivery Manager

Working Conditions

• Professional remote office environment.
• Ability to work Wed-Sun 10:30 PM ET to 7:30AM ET (overnight)
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $20.00 - USD $22.00 /Hr.

Title: Designer, FP I

Location: Menomonie WI United States

Job Description:

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we've built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Designer, FP I located in Menomonie, WI.

How you will contribute:

This is a great opportunity to showcase your design skills while playing a key role on various fire protection sprinkler system projects. As a Designer, you will exercise your attention to detail while designing automatic sprinkler systems using AutoSprink. In conjunction with a Sales Project Manager, you will plan, organize and execute projects through activities such as; on-site field surveys, generating hydraulic calculations, submitting drawings to obtain the required building permits, 3D BIM coordination using NavisWorks, preparing stock lists, ensuring the projects adhere to the proposed timeline, and preparing project close-out, operation and maintenance documents. Candidates with more experience will be given higher-level projects as well as help mentor Designers with less experience.

What you need to qualify:

Ahern will help make the most of your degree in a design/drafting-related program. Candidates with related design experience are welcomed applicants who would be given higher-level projects. Being proficient in CAD software, mathematically and technically inclined to learn industry-specific software and codes will be essential. You can stand out above other candidates by demonstrating the ability to thrive in a fast-paced, deadline-driven work environment. A commitment to providing exceptional customer service, maintaining cutting-edge industry knowledge and being able to execute tasks with a great amount of detail will be crucial. If you are ready to demonstrate this expertise, Ahern wants you!

What's in it for you?

At Ahern, we understand that life is more than just work - and we're committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.

Here's how we stand out from the rest:

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you'll gain the stability of a company that's been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don't settle for just any job-experience what it's like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.

Luxury Hotel Client Advisor with Russian and English

Sofia, Sofia City Province, Bulgaria, Bulgaria

Full-time

Company Description:

Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking, and more.

Job Description:

For those of you who are interested in tourism and travel, we offer you to get closer and work with the know-how of the global leader in the hospitality industry.

You will get:

• Work from home
• Competitive salary and attractive, uncapped bonus scheme 
• Lots of benefits such as food vouchers, compliments card, free coffee, multisport card, additional health & life insurance, discounts for your personal vacations and many more
• Career development opportunities in a big international company
• The training will take place in our modern office in Sofia and will take place on side for about 4-5 weeks.
• It is mandatory to attend further meeting & trainings in Sofia while being employed.

This is the perfect role for you if:

• You love to travel and want to pursue a career in the hospitality industry
• You speak fluently Russian and English (C1) 
• You want to work for top clients of a 5-star hotel chain
• You love communication with people and businesses from all over the world
• You can understand the clients' needs and assist them in finding the best offer

Title: (Canada) Process Analyst, PMO

Location: Remote or Mississauga

Type: Full-Time

Workplace: remote

Category: Professional Services

Job Description:

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

The Process Analyst at PointClickCare plays a pivotal role in driving operational excellence by partnering with Senior leaders across Sales, Success, Professional Services and Support to analyze, design, and implement process improvements across the organization. This position is responsible for identifying gaps, recommending solutions, and coordinating cross-functional teams to deliver impactful business initiatives. By leveraging expertise in process analysis and project management, the Process Analyst ensures that new workflows and solutions enhance business performance and stakeholder satisfaction. Ultimately, this role contributes to PointClickCare’s mission of building innovative healthcare technology that improves the quality of life for seniors and their caregivers.

Key Responsibilities

• Analyze existing systems and operational procedures across Sales, Success, Professional Services and Support to design strategies for improving business performance that will leverage AI and automations.  
• Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices
• Collect and document business requirements for process improvement initiatives, and create/maintain process maps.
• Coordinate cross-functional project teams to deliver on established business goals and facilitate User Acceptance Testing for new solutions
• Present reports to monitor the effectiveness of updated workflows and act as a process subject matter expert in strategic projects.

Qualifications & Skills

• Proven ability to communicate effectively with senior leaders and develop relationships with executive leadership teams
• Proven experience with leveraging AI to streamline business processes. Agentforce experience a plus
• Experience with SalesForce, Gainsight, Service Cloud and/or Kantata
• Preferred experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $85,800 - $92,300 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, inidual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks:

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Title: Customer Care Specialist I (Manheim)

Location: Tolleson, AZ - 201 N 83rd Ave

Job Description:

Company: Cox Automotive - USA

Job Family Group: Customer Care Group

Job Profile: Customer Care Specialist I

Management Level: Inidual Contributor

Flexible Work Option: Hybrid - Ability to work remotely part of the week

Travel %  No

Work Shift Day

Compensation

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

General Responsibilities:

• The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.

• Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners.

• Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.

• May work across other departments to train on resolving different client issues.

• The CCR will provide responsive, timely telephone, chat and email support. The CCR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).

• The CCR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.

Qualifications:

Minimum:

• High School Diploma/GED

• Generally, less than 2 years of experience

Preferred:

• Minimum of 2 years of Call center and/or client interfacing experience

• Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.

• Understand foundational levels of computers and technology, internet, email

• Excellent oral and written communications skills, particularly in a phone or email context,

• Experience working in a contact center metrics driven environment

• Strong communication skills and basic computer knowledge

• Ability to operate under tight pressure

• Experience working in the automotive industry

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Title: Technical Account Manager (Reliance)

Location: Bellevue WA US

Remote

Job Description:

We are seeking an experienced and highly motivated Technical Account Manager (TAM) - Reliance to join our team, focusing on technical relationships with North America utility customers using our Reliance software. This role requires a strong technical background, excellent communication skills and the ability to lead complex issue resolution and drive value from our products and services. The ideal candidate will act as a trusted advisor, ensuring customer success through proactive technical guidance, escalation management, and prioritization of critical issues.

Roles and Responsibilities

• Customer Relationship Management: Serve as the primary technical point of contact for assigned utility accounts, building deep and trusted relationships with customer technical teams, project managers, and stakeholders.  Provides account management for Premier Support and escalated accounts. Has primary ownership to develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Vernova grid software solutions. Experience managing enterprise customers in Energy Management Systems (EMS) required.
• Technical Leadership: Provide strategic and tactical technical guidance to help customers maximize product value, plan for scalability, and adopt best practices.  Deliver high value support to execute contractual requirements.
• Issue Prioritization & Escalation: Proactively triage, track, and prioritize customer issues based on business impact and urgency. Act as the customer advocate within internal teams to ensure timely resolution.  Provide issue resolution to complex cases where deep technical expertise is required.
• Technical Road mapping: Collaborate with customers to align product capabilities with their business goals, identifying integration opportunities and upcoming needs.
• Cross-functional Collaboration: Work closely with engineering, services, product and sales teams to ensure a coordinated response to customer needs and feedback.
• Reporting & Communication: Regularly provide account health updates, root cause analysis of major incidents, and progress on open items.
• Continuous Improvement: Identify trends and recurring issues, recommending systemic solutions or product enhancements.

Required Qualifications

• Master's degree from an accredited university or college (or a high school diploma / GED with at least 8 years of experience in Job Family Group(s)/Function(s)).
• 8 years of experience managing customer relationships and case management

Additional Qualifications

• Proven track record of problem analysis, identification and resolution
• Ability to work independently with passionate productivity
• Ability to learn and interpret customer issues
• Strong troubleshooting & debugging skills
• Excellent communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Occasional travel may be required

Desired Characteristics

• Strong oral and written communication skills.
• Reliance (Formerly known as XA/21) experience
• MS Computer Systems, Information Technology or Electrical Engineering
• Ability to develop and execute priorities
• Bring balance of broad perspective and specialized skills to resolve functional issues
• Ability to analyze technical processes
• Ability to make quick decisions to adapt to any situation
• Quality awareness and ability to identify future failures, defects, and problems
• Structured work methods and analytical skills
• Strong oral, written and presentation communication skills
• Strong interpersonal and leadership skills​

Additional Information

The base pay range for this position is 122,400.00 - 153,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 20% Variable Incentive Bonus. 

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.​

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any inidual.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Title: On Site Services Subject Matter Expert

SME

Location: Remote

Job Description:

Job Description Summary

Come and join our powerful, unified force with the energy to change the world.

Job Description

Job Description – What you’ll do

• ACCOUNTABLE to lead preparation, planning, execution and close out of assigned key OSS repairs projects. Ensure that key projects are executed to meet business performance expectations for EHS, Quality, Delivery and Cost
• ACCOUNTABLE to coordinate technician and tooling mobilization & demobilization, documentation, logistics and provide off-site technical assistance
• Be primary OSS point of contact for CUSTOMERS, commercial teams, site leadership and One Field Services Service Managers
• Provide prompt OSS issue resolution, EHS and Quality stand-downs and critical issue escalation
• Visit sites and perform EHS and Quality audits
• Work as ONE TEAM with internal customers, One Field Services colleagues, resource managers, OSS supervisors, work leaders and technicians on assigned projects.
• Support technical and process INNOVATION and contribute to Quality Improvement Processes, participate in RCA and NCR resolution and provide feedback from lessons learned events and share experience with OSS and key stakeholders
• Support the sales and business development process as required (Key Events meetings, LEAN Action Workouts, creation of Job Cost Estimates, attend CUSTOMER meetings)
• Work according to LEAN principles

What you’ll bring (Basic Qualifications/Requirements)

• Bachelor’s Degree from an accredited college or university (OR Associate’s Degree from an accredited college or university with a minimum of 2 years of professional work experience) AND / OR minimum of 5 years of experience supporting Field Services, Service Center repairs, equipment and tooling or similar industry equivalent
• Understanding and experience of mechanical engineering, machining, repairs, inspection, NDT for rotating equipment.
• Demonstrated commitment to excellent EHS culture
• Demonstrated commitment to excellent Quality. LEAN or similar quality process experience
• People and TEAM leadership skills
• Project Management skills
• Good oral / written communication and negotiation skills
• Time management and organization skills – sense of urgency
• Ability to cope with multiple complex situations in parallel
• Ability to create positive change, INNOVATE, think creatively and move quickly
• Ability and willingness to travel occasionally (Spring & Fall primarily – approx. 5%)

ABOUT US

Inclusion & Diversity 

 At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.  Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, The base pay range for this position is $91,400 - $152,200 USD Annual.

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a performance bonus.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

This position will stay open on the career website until at least 10/22/2025

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

• Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any inidual.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Application Deadline:

Title: Software Training Instructor

Location: Bellevue WA US, Melbourne, FL US

Remote

Job Description:

GE Vernova brings together GE's portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliablale, affordable and sustainable energy, while helping our customer power economies and deliver the electricity that is vital to health, safety, security and improved quality of life.

The Software Training Instructor for GE Vernova ADMS (Heritage and GridOS) products is responsible for delivering high-quality, engaging, and effective training to a erse group of learners. The primary focus is to ensure participants acquire the essential knowledge and skills required to efficiently utilize the software. Key responsibilities include creating a dynamic and supportive learning environment by employing various teaching methods such as lectures, demonstrations, and hands-on exercises.

The Instructor plays a crucial role in maintaining up-to-date course materials and collaborates closely with the Content/Curriculum Development team to ensure accurate and timely delivery of content. Additionally, the Instructor assesses participant progress, provides constructive feedback, and continuously updates their own expertise to remain abreast of the latest software features and best practices.

Through ongoing collaboration with stakeholders and Subject Matter Experts (SMEs), the Instructor ensures that the training aligns with organizational goals and meets user needs effectively. This role demands a commitment to fostering learner engagement and supporting their professional growth within the context of GEV ADMS products.

**Preferred candidate must reside in or be willing to relocate to either Bellevue, WA or Melbourne, FL; relocation assistance will be provided.**

Essential Responsibilities

Training Delivery:

• Lead training sessions, both remote and in-person, to ensure participants understand the Grid Software products’ features, capabilities, and how to use it effectively.
• Use a variety of teaching methods, such as lectures, demonstrations, and hands-on exercises to accommodate different learning styles.

Engagement and Motivation:

• Foster an interactive and engaging learning environment to keep participants motivated and interested.
• Encourage participants through Q&A sessions, group activities, and interactive demonstrations.

Assessment and Evaluation:

• Maintain assessments to measure learners’ understanding and skills.
• Provide constructive feedback and offer additional resources for learners who need help.
• Instructor will encourage participant feedback to assess participant knowledge, instructor effectiveness, and to determine the effectiveness of the training.

Documentation and Reporting:

• Keep records of participant progress and attendance.

Curriculum and Course Material Development:

• Maintain up-to-date training materials, including presentations, user manuals, and hands-on labs, tailored to the specific Grid Software product and the leaners’ needs.
• Update training content regularly to reflect new software releases, features, and best practices.
• Provide input to the Content/Curriculum Development team to ensure the development of accurate and timely courseware.

Product Knowledge Maintenance:

• Stay up to date with the latest developments, features, and functionalities of the assigned Grid Software products.
• Continuously improve the instructor’s own knowledge and skills to ensure they deliver the most current and accurate information to learners.

Collaboration with Stakeholders:

• Work closely with internal and external stakeholders/SMEs to ensure training content aligns with the software’s roadmap and meets user needs.

Required Qualifications

• Educational requirement: Graduate/Post-Graduate: Power Systems Engineer and/or Computer Science Engineer
• Basic understanding of electric utility industry
• Extensive experience with ADMS (s3 or s6), (3-5+ years), including a deep understanding of electrical distribution operations, automation, and controls systems.
• Understanding/background in programming and databases (Oracle/SQL).
• Experience working in Linux/Unix environments.
• In-depth knowledge of GridOS technologies and product experience with K8, Kafka, Linux, etc.
• Strong understanding of the GridOS platform, including Kubernetes, Foundation, DDLR, Data Fabric.
• Proven experience with instructional methodologies and teaching techniques.
• Strong presentation and facilitation skills, with the ability to engage and motivate learners.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• Experience in erse learning environments, including in-person and remote formats.
• Willingness to work across multiple global time zones, including, but not limited to, India, Europe, North America.
• Open for domestic and international travel.
• Preferred candidate must reside in or be willing to relocate to either Bellevue, WA or Melbourne, FL; relocation assistance will be provided

Desired Qualifications

• Exceptional communicator with strong customer service skills and a proactive, responsive approach.
• Excellent verbal and written communication abilities to effectively convey information and engage with others.
• Experience in software development or implementation, with a solid understanding of technical processes.
• Previous experience in teaching or training, with a focus on delivering clear and effective instruction.
• Attention to detail, adaptability, and strong problem-solving skills are critical for success in this role.
• Collaborative team player, able to work effectively with cross-functional teams and stakeholders.

Additional Information

The salary range for this position is $98,0400USD - $123,000USD. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for commission. 

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any inidual.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position

Title: Qualifying Specialist

- Online Division- Grand Canyon University - Phoenix, AZ

Location: AZ Phoenix

Job Description:

Come Grow With Us

*Remote work but must reside within Phoenix Metro Area*

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Grand Canyon Education is currently seeking a talented, energetic Qualifying Specialist for our enrollment. As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education.

What you will do:

• Respond to prospective new student inquiries via outbound phone calls.

• Discuss prospective students’ background, goals, and objectives to determine fit with GCU’s academic programs.

• Forward qualified student inquiries to enrollment counselor depending on the area of interest.

• Demonstrate effective interpersonal skills during all transactions.

What you will need:

• A passion for assisting others in realizing their goals through higher education

• High level of integrity and commitment to compliance with regulatory rules.

• Enjoys a fast-paced, dynamic work environment

• Excellent interpersonal and communication skills

• Strong computer skills with the ability to toggle between multiple software programs.

• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement, and Mission of Grand Canyon University.

Why work at GCE:

• A career where your work makes a difference in students’ lives.

• Opportunity to work from home

• Ongoing professional development and growth.

• Outstanding benefits and work perks.

• Generous PTO starting at 20 business days per year, 11.5 paid Holidays, and Tuition Benefits.

• Collaborative and supportive work environment...and more!

Starting Salary: $35,000 a year

Title: Release of Information Medical Records Specialist

Location: REM - Remote FL

Job Description:

Job Description:

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize inidual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each inidual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized iniduals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Essential Functions:

• Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
• Date stamps all requests and highlights pertinent data to facilitate processing.
• Validates requests and authorizations for release of medical information according to established procedures.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Maintain equipment in excellent operating condition (inside and out).
• Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
• May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.
• Maintains a neat, clean, and professional personal appearance and observes the dress code established.
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.
• Maintains working knowledge of the existing state laws and fee structure
• Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs
• Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
• Maintains confidentiality, security and standards of ethics with all information.
• Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

Qualifications:

• High School Diploma (GED) required
• A minimum of 2 years prior experience in a medical records department or like setting preferred
• Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required
• Excellent organizational skills are a must
• Must be able to type 50 wpm
• Must be able to use fax, copier, scanning machine
• Must be willing to learn new equipment and processes quickly.
• Must be self-motivated, a team player
• Must have proven customer satisfaction skills
• Must be able to multi-task

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Title: Senior Provider Education Consultant

Location: W@H North Carolina

Job Description:

Summary

Provides education to medical providers as warranted.

Description

Logistics: CGS (cgsadmin.com)– one of BlueCross BlueShield's South Carolina subsidiary companies.

Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

Location: This a full-time remote position for the following areas: (Tennessee, South Carolina, North Carolina, Georgia, and Alabama) You will work an 8-hour shift scheduled during our normal business hours of 8:00 a.m.-5:00 p.m. Monday - Friday.It may be necessary, given the business need to work occasional overtime.

What You’ll Do:  

• Communicates/educates providers on issues such as Medicare coverage, utilization statistics, documentation and medical review by use of written advisories, reports, letters, and telephone contacts.
• Documents all provider contacts/communications in provider tracking system.
• Conducts formal conference calls and/or in-person educational visits with providers that are consistently over utilizing services, on progressive corrective action, or have unacceptable denial rates and/or error rates under the medical review program.
• Conducts coverage and documentation workshops for provider staff (Medicare providers and physicians' staff).
• Researches, composes, and coordinates the preparation of all regulatory based provider education materials.
• Performs analysis of effective reports to determine actions to be taken regarding medical reviewed its/audits.
• Determines what providers are over-utilizing services and what services are being over-utilized.
• Works with medical review department and provides input regarding actions taken in response to provider billing practices.
• Targets providers where greatest abuse of Medicare program has occurred.
• Participates in the medical review process and inter reviewer reliability (IRR) studies.
• Assists in training of medical review associates regarding coverage and medical review process.

To Qualify for This Position, You'll Need the Following:

• Required Education: If LPN, graduate of accredited School of Licensed Practical Nursing; if LVN, graduate of accredited School of Licensed Vocational Nursing; if RN, graduate of approved School of Nursing.
• Required Experience: If LPN or LVN, 7 years of clinical experience or equivalent combination of clinical and educator experience.  If RN, 5 years of clinical experience or equivalent combination of clinical and educator experience.
• Required Software and tools: Microsoft Office.
• Required Skills and Abilities: Knowledge of medical terminology and disease processes. Demonstrated proficiency in word processing and spreadsheet software. Good judgment skills. Effective customer service, organizational, and presentation skills. Demonstrated proficiency in spelling, punctuation, and grammar. Analytical or critical thinking skills. Basic business math proficiency. Knowledge of mathematical or statistical concepts. Ability to persuade, negotiate, or influence.
• Required Licenses and Certificates: Active LPN or LVN licensure in state hired, OR active compact multistate LPN license as defined by the Nurse Licensure Compact (NLC), OR active RN licensure in state hired OR active compact multistate RN license as defined by the Nurse Licensure Compact (NLC) others. Ability to handle confidential or sensitive information with discretion.

We Prefer That You Have the Following:

• Preferred Work Experience: 3 years of provider relations and Medicare experience.
• Preferred Skills and Abilities: Knowledge of claims processing software. In-depth knowledge of Medicare program, guidelines, regulations governing coverage.
• Preferred Software and Other Tools: Working knowledge of Microsoft Access or other database software.

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a erse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for iniduals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to iniduals with disabilities, pregnant iniduals, iniduals with pregnancy-related conditions, and iniduals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

Some states have required notifications. Here's more information.

Title: Software Training Instructor

Location: Bellevue WA US

Job Description:

Job Description Summary

GE Vernova brings together GE's portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliablale, affordable and sustainable energy, while helping our customer power economies and deliver the electricity that is vital to health, safety, security and improved quality of life.

Job Description

Essential Responsibilities

Training Delivery:

• Lead training sessions, both remote and in-person, to ensure participants understand the Grid Software products’ features, capabilities, and how to use it effectively.
• Use a variety of teaching methods, such as lectures, demonstrations, and hands-on exercises to accommodate different learning styles.

Engagement and Motivation:

• Foster an interactive and engaging learning environment to keep participants motivated and interested.
• Encourage participants through Q&A sessions, group activities, and interactive demonstrations.

Assessment and Evaluation:

• Maintain assessments to measure learners’ understanding and skills.
• Provide constructive feedback and offer additional resources for learners who need help.
• Instructor will encourage participant feedback to assess participant knowledge, instructor effectiveness, and to determine the effectiveness of the training.

Documentation and Reporting:

• Keep records of participant progress and attendance.

Curriculum and Course Material Development:

• Maintain up-to-date training materials, including presentations, user manuals, and hands-on labs, tailored to the specific Grid Software product and the leaners’ needs.
• Update training content regularly to reflect new software releases, features, and best practices.
• Provide input to the Content/Curriculum Development team to ensure the development of accurate and timely courseware.

Product Knowledge Maintenance:

• Stay up to date with the latest developments, features, and functionalities of the assigned Grid Software products.
• Continuously improve the instructor’s own knowledge and skills to ensure they deliver the most current and accurate information to learners.

Collaboration with Stakeholders:

• Work closely with internal and external stakeholders/SMEs to ensure training content aligns with the software’s roadmap and meets user needs.

Required Qualifications

• Educational requirement: Graduate/Post-Graduate: Power Systems Engineer and/or Computer Science Engineer
• Basic understanding of electric utility industry
• Extensive experience with ADMS (s3 or s6), (3-5+ years), including a deep understanding of electrical distribution operations, automation, and controls systems.
• Understanding/background in programming and databases (Oracle/SQL).
• Experience working in Linux/Unix environments.
• In-depth knowledge of GridOS technologies and product experience with K8, Kafka, Linux, etc.
• Strong understanding of the GridOS platform, including Kubernetes, Foundation, DDLR, Data Fabric.
• Proven experience with instructional methodologies and teaching techniques.
• Strong presentation and facilitation skills, with the ability to engage and motivate learners.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• Experience in erse learning environments, including in-person and remote formats.
• Willingness to work across multiple global time zones, including, but not limited to, India, Europe, North America.
• Open for domestic and international travel.
• Preferred candidate must reside in or be willing to relocate to either Bellevue, WA or Melbourne, FL; relocation assistance will be provided

Desired Qualifications

• Exceptional communicator with strong customer service skills and a proactive, responsive approach.
• Excellent verbal and written communication abilities to effectively convey information and engage with others.
• Experience in software development or implementation, with a solid understanding of technical processes.
• Previous experience in teaching or training, with a focus on delivering clear and effective instruction.
• Attention to detail, adaptability, and strong problem-solving skills are critical for success in this role.
• Collaborative team player, able to work effectively with cross-functional teams and stakeholders.

Additional Information

The salary range for this position is $98,0400USD - $123,000USD. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for commission. This posting is expected to close on 11/15/2025.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any inidual.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position

Application Deadline: November 15, 2025

Title: Business Advisor

, SMB, Rentals

Location: Remote-USA

Job Description:

About the team

The Rentals Sales Team provides outstanding advertising solutions and business consultation for Multi-Family partners. We are a team of fun, high-energy iniduals committed to helping Zillow Group users make more thoughtful decisions about buying, renting, owning, and selling homes. Does that sound like you? Then keep reading on! Specifically, the Multi-Family Rental sales team works with owners and operators of rental properties throughout the US, helping to connect rental shoppers with the property they will next call home. We provide creative technological solutions, strategic data, and excellent training and development to amplify our clients' growth as true partners in their business. Our team embodies the spirit of all our core values and plays a significant part in our organization's success.

About the role

SMB Business Advisors are driven to provide clients with the best customer service in the industry and are focused on net property and book growth and retention. They are obsessed with client success and know that Zillow is the best place for clients to achieve that success. They work to mine opportunities in existing client portfolios. As a part of the Zillow Rentals Team, SMB Business Advisors are comfortable in a fast paced, ever-changing environment. They have a positive, can-do attitude!

You Will Get To:

• Be an expert in all Zillow Rentals Network products and services

• Perform a high volume of calls (approximately 40 per day)  to increase participation from multifamily rental management companies

• Utilize Salesforce.com and Salesloft to prospect, log activity, and manage your calendar and opportunities.

• Clearly communicate performance expectations to clients internally and externally.

• Consistently meet and exceed success metrics, including revenue and retention, as well as activity based KPIS

• Excel in high-level conversations and presentations with decision-makers via Zoom and phone calls with a focus on building positive relationships to drive business results, as well as be proactive and reactive in servicing account needs

• Serve as a brand ambassador for Zillow Group, representing the best interests of the company, its advertisers, and industry partners

• Represent the voice of the customer to influence product, marketing, and sales process and improvement

This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $27.60 - $44.00 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $26.20 - $41.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Who you are

• 1+ years of experience in inside sales doing business to business sales

• Proven track record meeting and exceeding sales goals and other key performance metrics

• Possess high energy and a strong desire to achieve top results with a personable, positive “can-do” attitude via the phone and in person.

• High degree of ownership and dedication to work quickly and accurately in a rapidly changing environment

• Ability to prioritize and utilize time management

• Excellent written/verbal communication skills

• A passion for high-level conversations with decision-makers and influencers

• Highly proficient in Microsoft Office, Windows-based applications, G-Suite and Tableau

• Proficient use of Excel and Salesforce and other data analytic tools, including Google Analytics

• Salesforce.com or other CRM experience preferred

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, andworld-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Title: Technical Account Manager (Reliance)

Location: Bellevue WA US

Job Description:

We are seeking an experienced and highly motivated Technical Account Manager (TAM) - Reliance to join our team, focusing on technical relationships with North America utility customers using our Reliance software. This role requires a strong technical background, excellent communication skills and the ability to lead complex issue resolution and drive value from our products and services. The ideal candidate will act as a trusted advisor, ensuring customer success through proactive technical guidance, escalation management, and prioritization of critical issues.

Roles and Responsibilities

• Customer Relationship Management: Serve as the primary technical point of contact for assigned utility accounts, building deep and trusted relationships with customer technical teams, project managers, and stakeholders.  Provides account management for Premier Support and escalated accounts. Has primary ownership to develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Vernova grid software solutions. Experience managing enterprise customers in Energy Management Systems (EMS) required.
• Technical Leadership: Provide strategic and tactical technical guidance to help customers maximize product value, plan for scalability, and adopt best practices.  Deliver high value support to execute contractual requirements.
• Issue Prioritization & Escalation: Proactively triage, track, and prioritize customer issues based on business impact and urgency. Act as the customer advocate within internal teams to ensure timely resolution.  Provide issue resolution to complex cases where deep technical expertise is required.
• Technical Road mapping: Collaborate with customers to align product capabilities with their business goals, identifying integration opportunities and upcoming needs.
• Cross-functional Collaboration: Work closely with engineering, services, product and sales teams to ensure a coordinated response to customer needs and feedback.
• Reporting & Communication: Regularly provide account health updates, root cause analysis of major incidents, and progress on open items.
• Continuous Improvement: Identify trends and recurring issues, recommending systemic solutions or product enhancements.

Required Qualifications

• Master's degree from an accredited university or college (or a high school diploma / GED with at least 8 years of experience in Job Family Group(s)/Function(s)).
• 8 years of experience managing customer relationships and case management

Additional Qualifications

• Proven track record of problem analysis, identification and resolution
• Ability to work independently with passionate productivity
• Ability to learn and interpret customer issues
• Strong troubleshooting & debugging skills
• Excellent communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Occasional travel may be required

Desired Characteristics

• Strong oral and written communication skills.
• Reliance (Formerly known as XA/21) experience
• MS Computer Systems, Information Technology or Electrical Engineering
• Ability to develop and execute priorities
• Bring balance of broad perspective and specialized skills to resolve functional issues
• Ability to analyze technical processes
• Ability to make quick decisions to adapt to any situation
• Quality awareness and ability to identify future failures, defects, and problems
• Structured work methods and analytical skills
• Strong oral, written and presentation communication skills
• Strong interpersonal and leadership skills​

Additional Information

The base pay range for this position is 122,400.00 - 153,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 20% Variable Incentive Bonus. 

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.​

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any inidual.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Title: Customer Care Specialist I

(Manheim)

Location: Farmington Hills, MI - 34405 W 12 Mile Rd

Job Description:

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist I

Management Level

Inidual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Evening

Compensation

Hourly base pay rate is $17.79 - $26.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Excellent oral and written communications skills, particularly in a phone, email or chat context

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Title: Clinical Care Coordinator

Location: Hopewell, NJ - Remote

Job Description:

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health.  For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience.  Our members are our neighbors, our friends, and our families.  It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds. 

This position is accountable for assisting and extending support to the field based Care Managers and RN I. This position also ensures facilitation of health care services within a member centric plan of care, under the direction and supervision of an RN.

Responsibilities:

• Will ensure timely appointments and scheduling.

• Assist with implementation and facilitation of services members.

• Ensure timely member follow up. Interacts and communicates effectively with the member during telephonic contact.

• Encourages member participation and compliance in the program.

• Assist with all calls to members. Coordinates the delivery of high quality, cost-effective care based on the members- needs and the managed long term support and services model supported by clinical practice guidelines established by the plan.

• Run reports to monitor compliance on scheduled services to ensure timely delivery of services and required follow up.

• Utilizes care management process for goal directed member care.

• Documents accurately and comprehensively based on the standards of practice and current organization policies.

• Provides telephonic assistance for activities specific to the program.

Education/Experience:

• High School Diploma/GED required.

• Prefers healthcare industry experience.

• Requires a minimum of one (1) year experience in home care, discharge

• planning, or case management. Preferably with the elderly frail population.

• Prefer a minimum of one (1) year experience in the managed care industry.

Knowledge:

• Requires knowledge of the standards of practice for coordination of services, and delivery of services.

• Requires strong knowledge of managed care principles and concepts including Health Plan Effectiveness Data and Information Sheet (HEDIS).

Skills and Abilities:

• Requires strong organizational skills.

• Requires strong oral and written communication skills.

• Requires good PC skills, knowledge of working with a Medical Management

• system for electronic medical records and the ability to utilize Microsoft

• Office applications (Excel, Access, Word, etc.)

• Requires good problem solving and conflict resolution skills.

• Requires good presentation skills.

• Requires ability to work with limited daily supervision.

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware

Salary Range:

$55,400 - $74,130

​This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.  This range has been created in good faith based on information known to Horizon at the time of posting.  Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement

Disclaimer:

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an inidual with a disability and any other protected class as required by federal, state or local law.  Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.

Title: Director, Customer Service Operations

Location: Remote - Nationwide

time type Full time

Job Description:

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Customer Service Director is responsible for developing and implementing a business strategy for Ensemble's inbound Customer Service unit. Oversight includes performance and effectiveness of the department including technology, telephony, applications, audit processes, and operational workflows. The Director is responsible for implementing short and long-term plans and objectives to improve business operations and reporting standard metrics of outcomes around work processes and productivity. This position is directly responsible for the management of the audit team, operations support analyst team, and the training initiatives for the department.

Essential Job Functions

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Direct the operational and technical activities within Customer Service while achieving department and institution goals. Design and direct procedures for effective call management, auditing, and training. Analyze operational activity and provide statistical data and other KPI reports to demonstrate performance. Direct strategic planning and implementation of new programs, technology and customer service improvement projects.

Work with internal and external customers to make key decisions impacting the department and the organization. Responsible for hiring, training, evaluating, motivating and developing qualified staff to ensure the work processes can be fulfilled. Mentor managers and supervisors. Ensure that job requirements and goals for each position are clear to employees. Determine and document the qualifications and competence of department personnel.

Develops, updates and implements job standards, job duties, departmental policies and performance appraisals for all areas of responsibility. Direct efforts for consistent improvements and efficiencies for customer service programs and processes. Lead strategic planning, development and implementation initiatives. Review, update and implements policies and procedures to support the vision and goals of the department and organization. Establishes departmental goals to optimize performance and meet or exceed budgetary goals.

Job Competencies

• Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.

• Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of inidual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.

• Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.

• Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.

• Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).

• Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.

This position pays anywhere from $84,000- $126,000 based on years of relevant experience.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture– Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

EEOC – Know Your Rights

La FMLA Español

E-Verify Participating Employer (English and Spanish)

Know your Rights

Title: Customer Quality Leader

Location: Remote

Job Description Summary

The Customer Quality Leader at GE Vernova will play a pivotal role in enhancing customer satisfaction and driving quality improvements across strategic client engagements. This position entails the management and oversight of customer health cards, coordination of strategic discussions, and leadership in quality initiatives. The successful candidate will be responsible for maintaining and governing the COPQ dashboard, facilitating Kaizen events, supporting executive leadership presentations, and integrating quality data across the enterprise.

Job Description

Key Responsibilities:

Quality Data Governance: Lead data governance efforts for the COPQ dashboard, ensuring data integrity and alignment with business objectives. Integrate COPQ and Major Event (ME) data across the enterprise, acting as a custodian and steward to ensure data accuracy and consistency. Maintain COPQ dashboard functionality, ensuring adaptability and responsiveness to business needs as results are presented.

Customer Health Cards Management: Gather information, set up calls, prepare and manage the development of customer health cards for specific customers. Coordinate discussions with the Strategic Account Executives (SAE), Business Quality Leaders, and the Quality council to collect Cost of Poor Quality (COPQ) and Major Event data, ensuring accurate and current status reports. Improve

Customer Quality Experience: Collaborate with internal teams to develop solutions and to accelerate "get well plans" for specific customers, ensuring timely resolution of quality issues. Lead and/or facilitate kaizen events to drive continuous improvement and operational excellence within the organization and aligned to the Hoshin Kanri (Strategy Deployment) action plans.

Qualifications:

• Bachelor's Degree from an accredited college or university.
• Demonstrated ability to implement sustainable changes successfully in transactional environments.
• Impactful communicator with experience problem solving, working, and leading cross-functionally in large, matrixed organizations; understands how to navigate erse cultures and relationships.
• Highly collaborative person, comfortable with conflict and debate normally associated with change.
• Proven mentoring and coaching abilities; demonstrated ability to motivate and inspire others and to lead with humility, transparency, and focus.
• Strong interpersonal, writing, and presentation skills; ability to conceptualize, structure, and present compelling stories to a wide range of audiences.
• The ideal candidate will possess strong analytical acumen and expertise in data governance and visualization, with proficiency in tools and technologies such as MS-Excel, Python, SmartSheet, Power BI, Tableau.
• Strong alignment with GE Vernova Way, including being a strong advocate for creating erse and inclusive environments.

About GE Vernova:

GE Vernova Inc. (NYSE: GEV) is a purpose-built global energy company that includes Power, Wind, and Electrification segments and is supported by its accelerator businesses. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with approximately 75,000 employees across 100+ countries around the world. Supported by the Company’s purpose, The Energy to Change the World, GE Vernova technology helps deliver a more affordable, reliable, sustainable, and secure energy future. Learn more: GE Vernova and LinkedIn.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Operations Manager

On-Site

Locations: NM - Santa Fe

Part time

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours 20

Time Type Part time

Pay Range

The typical pay range for this role is: $17.00 - $29.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Claims Adjuster I | California

Location: United States

Job Description:

Claims Adjuster I (Worker's Compensation) - California | 100% Remote (WFH) Opportunity

General Summary

Under direct supervision our Claims Adjuster I is responsible for timely and accurate management of workers' compensation claims with low to moderate medical and indemnity benefit exposure and minimal litigation.

Must work West coast hours (M-F 8am - 5pm Pacific / M-F 11am - 8pm Eastern)

Essential Duties and Responsibilities

• Receives and reviews new claims involving low to moderate medical, indemnity and occasional legal exposure. Caseload may include complex Medical Only claims.
• Completes initial contacts to obtain necessary information, verify coverage, determine compensability and develop a plan of action. Completes and maintains accurate claim system data.
• Analyzes case facts to establish timely reserves using and building knowledge of medical-related costs and judgment about extent of disability.
• Provides timely and appropriate customer service within established best practices. Maintains ongoing professional communications with all internal and external customers.
• Accurately evaluates and pays benefits in compliance with statutory and company guidelines. Files appropriate state forms, as needed.
• Proactively coordinates or monitors medical treatment to continue to move the claim forward. Uses resources, internal and external, to contain costs and manage exposure.
• Working with supervisor, reviews and analyzes some legal issues. In collaboration with defense attorneys, proactively handles and mitigates exposure to litigation and prices up claims for minor settlements.
• Regularly reviews caseload and proactively takes action to guide claims efficiently and effectively to closure.

Requirements

• 1 to 2 years of California workers' compensation claims experience.
• Knowledge of workers' compensation laws, regulations and statutes.
• Excellent communication and customer service skills and knowledge of an imaged environment.
• Self-motivated with excellent analytical, problem solving and decision-making skills. Strong ability to multi-task and prioritize.

Certification

• Must meet certification within state-mandated timeframe and maintain any required license through continuing education.
• WCCP, AIC, ARM, CPCU or other insurance certification preferred.

Education

• Bachelor's degree or the above experience preferred.

Work Environment:

• Remote: This role is a remote (work from home (WFH)) opportunity, and only open to candidates currently located in the United States and able to work without sponsorship.
• It requires a suitable space that provides a private and quiet workplace.
• Expected Work Hours: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
• Travel: May be required to travel to off-site location(s) to attend meetings, as necessary

Salary Range: $48,000 - $65,000 and a comprehensive benefits package, please follow the link to our benefits page for details! https://www.employers.com/careers/our-benefits-and-perks/

About EMPLOYERS

As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented inidual willing to put their ideas to work!

We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS!

Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees.

We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each other!

At EMPLOYERS, you'll discover an energetic environment that inspires top achievement. As "America's small business insurance specialist", we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career. #LI-Remote

Title: Customer Service Specialist I

Location: Nashville United States

Job Description:

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We're proud of our values-forward culture that offers our people:

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against inidual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client's biggest advocate! You will understand the ins and outs of HealthStream products, and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your inidual career path based on your interests--whether this lies within Customer Service or in another department within the company.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
• Troubleshoot and diagnose reported problems and work to understand and correct problems.
• Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
• Identify, test, and verify issues, providing the development team with clear documentation.
• Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
• Participate in testing new features and releases.
• Suggest recommendations for product enhancements utilizing data and customer feedback.

Qualifications

Requirements

• You have at least one year of experience in customer-facing roles.
• A bachelor's degree in a related discipline is preferred. Education requirements may be waived based on practical experience.
• Practical knowledge of the healthcare industry a definite plus.

Qualifications

• You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
• You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
• You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
• You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
• You can make complex topics easily digestible by breaking them down into manageable parts.
• You display active listening skills and are an empathetic customer advocate.
• You have an insatiable curiosity for learning how things work.
• You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
• You can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
• You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
• You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.

Compensation

• The salary range for this position is $40,492-43,000. Salary will be determined on the candidate's level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.

Title: Emerging Markets Account Executive

Location: Las Vegas United States

Job Description:

• Bilingual Mandarin Position

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

An Emerging Markets Account Executive is responsible for supporting our new business acquisition efforts within emerging markets. This role will be tasked with converting existing inbound demand and uncovering new demand via referrals from our broader sales organization. The AE will deliver a catered experience to our customers within emerging markets who may have otherwise run into language barriers, and will have goals based on the quality of the experiences they provide and how effectively they convert demand into new customers. The AE must be able to determine how restaurants can benefit from leveraging Toast's end to end digital platform, demonstrate how the product works better together, and ultimately show how their restaurant will run better using Toast. Daily activities will consist of calls, emails, demonstrations of the Toast product, reviewing quotes and sending contracts in the emerging markets preferred language.

About this roll* (Responsibilities)

• Following up on marketing qualified leads in the market you support
• Conducting discovery calls & product demonstrations in your customer's preferred language
• Creating and reviewing quotes and contracts in your customer's preferred language
• Ensure our onboarding team and customer are set up for success post sale
• Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.

Your Mandarin skills will be used on the job to communicate with Mandarin-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast. As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.

Do you have the right ingredients*? (Requirements)

• Fluency in both oral and written English and Mandarin is required for this role
• Prior Sales experience preferred
• Ability to work in a fast-paced environment
• An entrepreneurial and feedback driven mindset

Special Sauce* (Nonessential Skills/Nice to Haves)

• Restaurant Operations Experience
• Experience using Salesforce to keep track of Sales activities
• Sandler Sales Training

AI at Toast

At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. 

• Bread puns encouraged but not required

The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role consists of a base salary, commission, benefits, and equity (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location.

Total Targeted Cash

$118,000-$189,000 USD

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most erse, and we embrace that ersity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing inidual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. 

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Title: Tier 1 Support Analyst, IT Service Center

Job Number:20168925

Location:Nashville, TN

Country:United States

Employment Type:Regular

Job Description:

What IT Service Center contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Service Center resolves client/customer technical issues through virtual, real-time communication with clients/customers in accordance to service level objectives, processes, and procedures. This job family serves as a liaison between the client/customer and other internal Information Technology resources to resolve business issues related to technologies and, as necessary, escalates complex and large-scale issues to other job families. IT Service Center maintains a knowledge repository which is maintained for use across IT to assist in supporting clients/customers.

Responsibilities

• Serve as the initial contact for IT support requests remotely and on-site in the Nashville office, as well as through the phone intake queue, email, MS Teams, and the IT Ticketing system.

• Log, Categorize, and prioritize all incoming support requests in the IT ticketing tool.

• Provide first-level troubleshooting and resolution for common technical issues including:

• Password resets and account access issues

• Email and collaboration tools support

• Software installation and configuration assistance

• Basic network troubleshooting

• Printing and peripheral device troubleshooting

• Escalate unresolved or complex issues to higher-level support teams following established procedures

• Deliver clear and courteous communication, ensuring users are kept informed of ticket status and resolution progress.

• Follow IT policies, procedures, and service level agreements (SLAs) to ensure consistent and timely support

• Document solutions and update knowledge base articles to aid future troubleshooting

• Participate in ongoing training to maintain and grow technical knowledge.

• Adhere to and uphold security posture of the organization; escalate immediately if unsure.

Qualifications

• 0-2 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Anticipated hourly range: $22.30 per hour - $32.00 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

#LI-Hybrid

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Booking Support Specialist (Remote)

RemoteMember Success

Full time

Atlanta, Georgia, United States

Description

 Worldvia Travel Network seeks a Booking Support Specialist, this inidual plays a critical role in ensuring the success and satisfaction of our experienced travel advisors. This position serves as a trusted resource for resolving advisor questions and roadblocks, while also providing administrative support to education programs, events, member groups, and employee travel. Additionally, this role manages Member Success support tickets related to the education and events (Member Development) team, ensuring prompt and effective resolutions. 

This position requires a background as a travel advisor, with the ability to understand the challenges and opportunities experienced advisors face. By combining advisor expertise with strong problem-solving and event coordination skills, the Specialist will directly contribute to member growth and engagement. 

Key Responsibilities 

• Act as the primary point of contact for experienced advisors, addressing advanced questions, business challenges, and roadblocks with practical solutions and industry expertise, while also providing guidance on best practices, tools, and resources to support business growth. Additionally, serve as a resource to the Member Success team, offering direction and support to strengthen overall advisor success. 

• Oversee the buildout, execution, and ongoing maintenance of member education events, trainings, and event spaces (virtual and in-person), while also managing the RFP process and ensuring compliance with contract requirements. 

• Manage and resolve all support tickets related to the education and events team, ensuring timely and accurate communication with members. 

• Partner with the Member Development team to ensure strategic alignment on program initiatives, advisor support priorities, and overall engagement strategies. 

• Escalate complex or specialized issues to appropriate teams, while maintaining ownership of communication until resolution. 

• Document member interactions, challenges, and solutions in the system to ensure knowledge sharing and trend tracking. 

• Contribute to the continuous improvement of member education and events by gathering advisor feedback and making recommendations.

 Our Team Members

• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.
• We are committed to your professional development and growth as a company.
• You will set your own monthly goals aligned with our ambitious strategy.
• You will have our collective support in achieving significant wins—and personal coaching from your manager.
• You will be encouraged to take risks, try new things, and be creative with your work.
• You will have many opportunities to exchange and engage in feedback.
• You will be offered continual chances to stretch yourself and raise your own "bar."
• You will be rewarded for achieving excellence and mastery

Requirements

Preferred Qualifications 

• Minimum 5+ years of experience as a travel advisor (required). 

• Strong knowledge of travel industry products, suppliers, and booking practices. 

• Proven ability to resolve complex advisor questions and challenges. 

• Experience coordinating professional development programs or events is a plus. 

• Proficiency in Microsoft Office Suite and comfort with CRM and ticketing systems. 

• Excellent communication and problem-solving skills, with the ability to build strong relationships.

Travel Requirements 

• Minimal travel required up to 30%; may be needed occasionally for events.

Benefits

What We Offer 

• Competitive salary and performance-based bonuses

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution

• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)

• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)

• 401k with up to 4% Company Match

• Paid Time Off + Company Holidays

• Additional Time Off for Your Birthday and Work Anniversary

• Discount Travel Program

• Opportunities for professional development and career growth 

• Travel industry perks and discounts 

• Collaborative and innovative work environment

Title: High Volume Recruiter - Remote

Location: Aberdeen United States

Job Description:

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

Job Description :

SUMMARY

• Includes sourcing, screening, interviewing, offer (negotiation & acceptance) completion of hourly warehouse associates throughout the Ryder network.

• This is a full time, temp-to-perm position

• Remote based (work from home office) with occasional travel to customer sites (less than 10%)

• Preference for bilingual candidates (English/Spanish)

ESSENTIAL FUNCTIONS

• Role will be responsible for administrating defined external/internal recruitment processes to ensure accounts are fully recruited and developing/managing relationships with Dedicated Senior Operations Team, Hiring Managers, Human Resources, and recruitment team-mates

• Recruiters are also responsible for recruitment updates and keeping the management team informed of market conditions affecting contractor recruitment

• Performance will be measured, in part, upon KPI measures, execution of recruitment strategies which include advertising methods, job fairs, remote recruitment techniques, maintenance of recruitment materials, and keeping the management team informed of recruitment progress and issues affecting recruiting

• Meet Customer Satisfaction objectives with full recruitment of all assigned accounts

ADDITIONAL RESPONSIBILITIES

• Performs other duties as assigned.

EDUCATION

• H.S. diploma/GED

EXPERIENCE

• Two (2) years or more experience Full life-cycle recruiting experience

SKILLS

• Strong verbal and written communication skills.

• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.

• Demonstrates customer service skills.

KNOWLEDGE

• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) ; intermediate level.

TRAVEL

• 0-10%

COMPENSATION

• $57,000-$63,000 / year

Job Category: Recruitment

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

57000

Maximum Pay Range:

63000

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified inidual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Title: Office Manager

Location: Santa Monica United States

Compensation

$70K – $75K • Offers Equity

Job Description:

"The AI company that's revolutionizing Hollywood"

Flawless is transforming Hollywood with assistive AI. Our tools empower filmmakers to edit, localize, and refine performances while preserving artistic intent.

Designed to support, not replace, artists, our technology expands what is possible on screen and gives creators freedom to tell stories with greater impact and reach audiences in new ways. From enabling seamless multilingual releases to eliminating the need for costly reshoots, Flawless solves critical challenges that slow down productions and limit distribution.

We are also setting the standard for ethical AI in entertainment. Our Artistic Rights Treasury (A.R.T.) is a rights management solution that protects artists and rights holders, ensuring that innovation moves forward with transparency and respect for creative ownership.

Reports to:

Rachel Booth - People Partner

What we are looking for:

We’re looking for a proactive and detail-oriented Office Manager who can balance day-to-day facilities oversight with thoughtful planning for team experiences. You’ll be the go-to person for ensuring our LA office runs seamlessly, partnering with cross-functional teams to maintain a productive, welcoming environment that reflects Flawless’ culture. The ideal candidate thrives on problem-solving, adapts quickly to changing needs, and brings energy and care to everything from stocking supplies to planning team celebrations.

Responsibilities:

• Oversee daily operations of the LA office, ensuring supplies, food, and equipment are consistently stocked and maintained

• Manage relationships with vendors and service providers to ensure smooth facilities management

• Respond quickly to office needs, resolving issues with efficiency and ownership

• Plan and coordinate internal events including team socials, holiday parties, and office celebrations

• Take ownership of visa sponsorship processes - coordinating documentation, timelines, and communication with employees and immigration lawyer Comment end

• Partner with Operations to support cross-functional projects that impact office culture and logistics

• Contribute to creating a positive, collaborative, and well-maintained office environment

• Track and manage office budgets, expenses, and vendor contracts

• Implement and improve systems for office processes, communication, and upkeep

• Act as a trusted point of contact for employees on all office-related matters

Qualifications:

• Organization and planning

• Facilities management

• Good communication

• Can-do attitude

• Attention to detail

• Project management

• Problem solving

• Flexibility and adaptability

• Willingness to do what needs to be done

Preferred Qualifications:

• Office software proficiency

• Customer service

• Event planning

Interview Process:

At Flawless, our team and interview process want to help you show your best self. We’ll e into past projects and simulate working together.

Our interview process is three rounds with some casual Zoom (or in-person) coffee in between to get to know each other:

- Hiring Manager Screen: 30-45 minute call with our team (We want to discuss your interests and motivations as well as the practical details and make sure that Flawless would be a good fit for you)

- Organisation & Motivation session: 45-60 minutes with two members of the Flawless team

- Team Interview: 1 hour onsite Interview where you will meet your potential manager, see the space and meet our CEO.

Your Recruiter and hiring manager will be your main point of contact and prepare you for interviews. You’ll meet 4 to 6 people from across the business. (We make sure that you have time in each interview to ask them questions). If we don’t give an offer, we’ll provide feedback!

Why work at Flawless?

You will be working in an environment based on trust, autonomy and collaboration, and this is a great opportunity for someone who wants to be part of a growing company in its most exciting stage of development. You can play a part in shaping the future of a company that’s caring, creative and collaborative.

In addition to this, you'll also receive: 

- Autonomy

- A hybrid working environment

- Competitive Salary

- All permanent employees receive generous stock options

I don’t meet all the listed requirements—should I still apply?

Absolutely! Research shows that women and underrepresented groups often hesitate to apply unless they meet every qualification, but at Flawless, we actively work to break down those barriers. We believe erse perspectives, experiences, and backgrounds make us stronger, and we are committed to supporting and elevating underrepresented talent. If you're excited about the role, share our values, and believe you can contribute meaningfully, we encourage you to apply—even if you don’t meet every single requirement. Your unique skills and perspective matter, and we’d love to hear from you

Title: Administrator Associate Service Center

Location: Scarborough United States

Job Description:

Category/Area of Expertise: Benefits & Retirement

Job Requisition: 459294

Address: USA-ME-Scarborough-145 Pleasant Hill Rd

Store Code: Associate Service Center (2761777)

Ahold Delhaize USA, a ision of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary:

Act as first point of contact for all associate HR related phone or self-ticketing inquiries while maintaining a high degree of confidentiality. Record all interactions in the case management system, resolve, record resolution and close case. Forward all interactions requiring research or more in-depth analysis/response to subject matter experts. Use all navigational tools provided to find answers and inform Supervisor of missing, inaccurate or confusing documentation. Work toward continuous improvement and skills building.

Principle Duties and Responsibilities:

• Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendors

• Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service

• Recognize when escalation to a subject matter expert or to the Supervisor is necessary

• Record the details of each call or self-ticket. Maintain confidentiality of all information.

• Perform HR transactions in the HR system, and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written procedures

• Utilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectives

• Participate in ongoing training to improve expertise, customer service skills and productivity

• Processes routine insurance premiums

• Assist as needed with projects (processing mail, term folders, etc.)

Basic Qualifications:

• High school diploma and 2-3 year experience working in an office environment

• Experience in delivery of customer service

• Basic computer knowledge

Preferred Qualifications:

• Experience in HR and payroll processes and procedures

• Experience in a customer service call center preferable

• Intermediate MS Office skills

Skills and Abilities:

• Excellent listening and telephone skills

• Ability to ask relevant questions, clarify incomplete information and summarize key points

• Good data entry skills with a high attention to detail to provide accurate information

• Able to manage multiple priorities on an ongoing basis

Currently this role is remote, however by the end of the year a return to work requirement will be added.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Title: Senior Customer Service Representative

Location: Fort Washington United States

Job Description:

Job ID

24025

Category

Administrative/Support Services - Experienced

% Travel Required

None

Education Required

College Degree Not Required

Job Type

Full Time

Overview

Join an award-winning company!

Who are we?

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing. 

From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where erse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.

Toll Brothers Smart Home Technologies, a subsidiary of Toll Brothers, the nation’s leading builder of luxury homes, seeks a motivated Senior Customer Service Representative for our office in Fort Washington, Pennsylvania.

What is the opportunity?

This position is hybrid with 3 days required on-site per week. 

Join a high-performing customer experience team supporting homeowners with security systems, 24/7 monitoring services, and smart-home automation. You’ll handle high-volume inbound calls, resolve escalated issues quickly and accurately, and keep cool under pressure – delivering the kind of experience the Toll Brothers brand is known for.

What are the primary responsibilities?

• Answer in-bound calls about alarm systems, monitoring services, smart-home apps and devices while providing clear guidance and basic trouble shooting
• Resolve billing questions and retention issues professionally and compliantly
• Practice calm, effective de-escalation; with ability to reset between calls
• Create precise case notes and update customer records in ERP systems; follow documented procedures and QA standards
• Upselling Services, Renewing Contracts, Negotiating Terms
• Ability to manage various customer in-boxes, ensuring all inquiries are responded to in a timely manner.

This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!

Qualifications

Does this describe you?

• Proven composure under pressure with strong de-escalation skills; you maintain professionalism while demonstrating empathy with a sense of urgency
• Demonstrated technical aptitude; able to learn new software and toggle between systems while speaking with customers
• Detailed accuracy with ability to think critically, provide clear written documentation, strong verbal communication
• Willingness to take on additional tasks and make recommendations to ensure the operational effectiveness of the ision
• You enjoy helping people, are patient and able to maintain a positive attitude without losing focus

Do you have these qualifications?

• Essential:
  • 3+ years experience in a high call-volume call center (customer care, technical support or retention)
  • Proficiency in Microsoft Word, intermediate skills in Microsoft Excel
• Preferred:
  • Alarm company experience (e.g. central station, alarm dispatch, alarm dealer support)
  • A smart-home enthusiast
  • Bilingual skills are a plus

We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more!

Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!

APPLY ONLINE TODAY!

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender inidual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.

#LI-Hybrid

Title: Customer Care Representative | Mesa, AZ (Hybrid)

Location: Mesa United States

Full time

job requisition id: R-252945

Job Description:

At OPENLANE we make wholesale easy so our customers can be more successful.

We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.

We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, erse career paths, and meaningful advancement

Shift: You will be working Monday - Friday 6am - 3pm

Who we're looking for:

Are you ready to be part of a dynamic team in the automotive industry? OPENLANE, a leader in automotive remarketing, is looking for a Customer Care Representative with experience in providing exceptional customer support and effective communication. You will be involved in assisting customers with transport orders, maintaining accurate data, and ensuring timely updates. In this role, you will have the opportunity to use your organizational skills, attention to detail, and problem-solving abilities to manage transport requests and maintain customer satisfaction. The ideal candidate will have experience in customer service, data management, and operational communication.

Where You Work:

Your work is performed as a hybrid employee, with in-office requirements on Tuesdays and Thursdays at our Mesa, AZ.

You Are:

• Customer-Focused. Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.

• Effective Communicator. You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.

• Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology.

• Resolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.

You Will:

• Monitor online and in-person transport orders, providing updates and information to consigners on the status of their transport orders.

• Handle an average of 80 to 100 inbound calls daily, providing prompt and professional assistance to customers.

• Ensure accurate data entry in the interactive platform, addressing discrepancies and updating orders as needed.

• Process and organize inbound transport requests via phone and email, ensuring timely communication and resolution.

• Maintain constant communication with other transportation teams to proactively identify and track possible issues with automotive transport orders.

• Actively enter data into customer spreadsheets throughout the day, keeping records intact and up-to-date for customer review.

• Perform other duties as assigned by your Supervisor.

You Have:

• High School Diploma or GED

• 2+ years of experience in a call center environment

• Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win-win solution.

• Strong ability to establish and maintain effective working relationships with co-workers, supervisors, and vendors.

• Exceptional active listening skills, with the ability to restate and communicate effectively in both written and verbal forms.

• Proficiency in prioritizing, multitasking, and managing tasks in a fast-paced environment.

• Proven problem-solving and decision-making skills, with a focus on meeting deadlines.

• Preferred Experience: Auction or transportation industry experience.

• Familiarity with Google Suite tools.

Nice to Have's:

• Experience working in a transportation or logistics role.

• Advanced organizational skills with an emphasis on data accuracy and documentation.

• Previous experience in cross-functional team communication.

Title: Credentialing Coordinator, Remote

Location: Livonia, Michigan

Full time

Job Description:

Employment Type:

Full time

Shift:

Day Shift

Description:

Ensures the timely completion of an application for initial and/or re-credentialing by assisting the applicant in submitting all documentation necessary to process the application. Performs a variety of credentialing tasks at the direction of CVO management to complete the credentialing process for Trinity Health RHMs.  

This position is an integral part of the credentialing team and is responsible for following credentialing policies and procedures; maintaining an accurate physician data base; collecting data; and participating in development and implementation of changes to the credentialing processes.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Assists the Manager in the identification and scheduling of reappointment candidates.

Performs file audits and provides feedback on completed initial and reappointment credentialing files.  

Assists in the training and orientation of new team members.

Assists in daily data entry to ensure an accurate physician data base.

Facilitates the integration of new RHMs into the CVO by assisting with data entry and/or data conversion into the physician data base.

Communicates regularly with applicants and the RHMs to complete all requirements of the credentialing criteria within specified timeframes.

Contacts various primary sources to gather the required verifications to complete the background investigation via telephone, fax transmissions, mailings and Internet to ensure rapid completion of the application.

Prepares documentation of all verifications including a summary of all verified references for each completed credentials file.

Assists in the reappointment process; collecting required information, verifying information, and completing appropriate follow-up to complete the reappointment application.

Meets processing time thresholds consistently and with minimal error. 

Assists with the initial drafting of RHM privilege forms in the PCCB module of the credentialing data base.

Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and external entities.

Maintains a customer-focus attitude, good rapport, and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.  Tracks errors and complaints to assist with process improvement activities.

Participates in professional development programs and professional organizations to grow in understanding of the various regulations and legislation of the health care industry as appropriate.

Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.

Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to Trinity Health.  Discusses patient and hospital information only among appropriate personnel in appropriately private places.

Assumes responsibility for performance of job duties in the safest possible manner, to ensure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Performs other duties as needed and assigned by the Director.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS

Must possess two years of post-high school education, training, or experience.  Associate degree in   health administration or a related field preferred.

One year of work experience in the health care environment and general knowledge of the health care industry including hospital settings, physician practices, and managed care organizations.

Knowledge and understanding of NCQA and TJC standards, NPDB guidelines, hospital policies and procedures, and general licensing regulations.

Knowledge and experience with database organization and management, report generating languages, PC's and proficiency in Windows-based word processing software.

Current CPCS and/or CPMSM eligibility by the National Association Medical Staff Services preferred but not required.

Strong communication skills including the ability to correspond effectively, as well as verbally convey information clearly, listen actively, and consider varying viewpoints when making decisions. Strong statistical, analytical and problem-solving skills. Ability and desire to provide quality service to others. Strong organizational skills and the ability to provide attention to detail and thoroughness. Ability to work autonomously and within a team environment. Must possess the ability to comply with Trinity Health policies and procedures. 

Must be able to set and organize own work priorities and adapt to them as they change frequently.  Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with iniduals having erse personalities and work styles. 

Ability to complete work during high-pressure periods while maintaining flexibility and a pleasant attitude.

Hourly Pay Range: $20.68 - $31.02

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Title: Account Manager

Location: Greenwood Village, CO

Job Description:

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.

Position Summary:

Salary Range: $60,000- $65,000/yr target based on experience plus bonus potential

Location: This is a remote role, but this account manager will service the Denver, CO region. You must live within driving distance to properly support the need.

Responsibilities:

• Use effective industry skills and abilities to support our innovative transportation services
• Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
• Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
• Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system
• Liaise between EverDriven and our clients while providing guidance, direction, and feedback
• Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
• Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
• Develop and maintain open communication channels with project contractors, community officials, and agency staff
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
• Understand and follow safety rules established by regulatory bodies and client contracts
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

• Minimum education of a bachelor's degree or equivalent experience
• Strong professional communication and customer service skills
• Ability to effectively work with erse groups of customers and service providers
• Set priorities wisely, multitask, and dynamically solve problems
• Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
• Valid Driver’s License with a good driving record.
• Drug Screen and Background Check is a Condition of Employment
• Travel as required

Benefits

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Paid Time Off (PTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Diversity and Inclusion:

EverDriven is a mission-centered, action-oriented company that honors ersity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity:

EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

#LI-Remote

Title: Lead Intake Specialist

locations

Remote USA

time type

Full time

job requisition id

JR01822

Job Description:

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview: 

The Lead Intake Specialist plays a critical role in the front end of the mortgage process by ensuring every lead is contacted quickly, accurately documented, and nurtured with professionalism and urgency. This dynamic role requires exceptional organization, consistent follow-up, and clear communication with both clients and referral partners. Candidates for this role have a growth-oriented mindset with the desire to build a career in the mortgage industry, thrive in a high-call-volume environment, convert opportunities effectively, and contribute to overall branch growth. 

Job Responsibilities: 

• Contact new leads within 1 hour of receipt to maximize conversion opportunities. 

• Accurately gather and enter lead information into the company CRM system in real time. 

• Call the referring Realtor directly after each lead conversation to provide status updates and request additional referrals. 

• Proactively ask each lead for introductions to their network to generate at least 5+ new leads per week. 

• Make 70 outbound calls per day to clients and/or referral partners. 

• Send 10+ texts per day to clients and/or referral partners for follow-up. 

• Hold 15+ quality conversations daily with prospective clients and/or referral partners. 

• Take a minimum of 7 complete loan applications weekly; collect all required mortgage documents to prepare for preapproval. 

• Schedule appointments for Loan Officers and ensure smooth lead handoff. 

• Maintain a well-organized, prioritized daily workflow to ensure no lead is overlooked or delayed. 

• Follow established scripts, systems, and processes for consistency and performance tracking. 

• Provide timely, professional communication to internal team members and external partners. 

• Meet or exceed conversion and production metrics on a monthly basis.

Qualifications and Skills: 

• High School diploma or equivalent. 

• Associates or Bachelor’s Degree, preferred. 

• 1+ year of experience in a call center, customer service, inside sales, or mortgage/financial services role. 

• CRM experience, preferred. 

• Experience managing high outbound call volumes and meeting performance goals. 

• Experience working independently in a remote environment while meeting performance metrics. 

• Experience thriving in a structured, metric-driven environment.  

• Experienced in consistent follow-through with both clients and partners. 

• Advanced organizational and time management skills with attention to detail. 

• Excellent efficient, friendly, and professional communication skills. 

• Skilled in quick response time with a focus on lead conversion. 

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.  

Pay Range:

• Hourly Rate: $19.23-$28.84

• Eligible for monthly bonus incentive based on production.

• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an inidual or because of the inidual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the inidual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes ersity and inclusion.

Title: Director of Operations

Location: Work@Home USA

Job Description:

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of a Director Operations is to drive the overall business culture and operations of the department, including development, guidance and direction of the Call Center and Support Staff. An experienced and well rounded “hands on” leader with a focus on driving optimal performance, P&L, client relationships, and continuous improvement initiatives. Must be self directed, data oriented and able to deliver consistently on key performance metrics in a complex environment.

Job title:

Director of Operations

Job Description:

Education:

• BA/BS in Business Administration or related field or equivalent required

Experience:

• 5+ years experience in customer service, call center or related field, including directing multiple sites and clients. Healthcare Industry experience required.

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Excellent presentation and client interaction skills.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Ability to improve and/or transform teams processes across functions within the organization.

• Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.

• Ability to drive inidual, teams and department efficiency and productivity through effective and efficient metric management.

• Strong operational and financial acumen, executive presence, and the ability to lead multiple locations.

• Strong business acumen with a broad understanding of fundamental business principles.

• Exhibit relevant and consistent leadership behaviors in team management, client communications and internal interactions with teams, peers and senior management. Work effectively across a global matrix organization.

• Effective leadership and people management skills, with a focus on developing erse, high performing teams and fostering an inclusive culture that is collaborative and inquisitive.

• Ability to solve problems using creativity, critical thinking, decisiveness, and leadership.

• Advanced customer focus and customer service skills.

• Sufficient schedule flexibility commitment to support a 24/7 Global company.

• Experience and willingness to delve into all levels of detail needed to accomplish the business goals.

• Strong fiscal acumen with financial modelling & budgeting experience.

Roles & Responsibilities:

• Review and manage balanced scorecard and key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met.

• Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.

• Effectively manage in a fast paced call center environment with multiple teams.

• Lead cross-functional activities and communication to further partnership between organization and assigned clients.

• Participate in cross-functional teams including IT, WFM, Client Services, Implementation, Change Management, and other support departments.

• Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.

• Responsible for leading, providing professional development, and evaluating direct reports.

• Provide clients with contact center consulting services in relationship to benchmark data relative to forecasting, staffing, quality assurance, training, call center technology, etc.

• Prepare, deliver, and facilitate both client and internal business presentations and meetings.

• Promote teamwork and cooperative effort. 

• Help train and provide guidance to other employees within the organization.

• Maintain a clean, safe, and unobstructed work area, and practice good safety habits.

• Ensure both internal and external customers are provided with the highest quality service.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned.

Title: Senior Representative, Client Experience

Location: Westlake TX

Job Description:

Full time

job requisition id: 2088826

Job Description:

The Role

Are you waiting for your opportunity in the investment services industry? Are you curious about sophisticated topics such as mutual funds, pricing, trading, mergers, and acquisitions? Then you are ideal candidate for one of Fidelity’s most exciting and dynamic teams!

Our goal is to hire YOU, the curious and growth-minded inidual, who is adventurous enough to immerse yourself in the sophisticated world of brokerage operations. Your mission: To learn, analyze problems and connect dots for business partners and customers. Your reward: To excel at providing award-winning service and problem solving every day. In the role you will hone your professional competence and build your professional brand. The environment will be customer focused, ambitious, and heavily team oriented. In addition to curiosity and growth, you have a desire to be innovative and strategic – these are must haves! Classes start soon. If you are driven by curiosity, mission and fascinated by the world of finance; then become part this team!

The Expertise and Skills You Bring:

· You will Analyze industry problems that may include – Stock Trading, Dividends, Mutual Funds, Corporate Actions, Security Data, Securities Pricing and Physical Stock Certificates.

· You will Apply various technologies to assist our customers with a range of needs – basic and sophisticated

· You will Engage with customers and business partners through multiple channels – phone, email, and instant messaging

· You will Envision and execute bold ideas to attract and retain the next generation of customers

· You will Improve every day to prepare for future and advanced career opportunities, including – Team Lead, Analyst and Leadership

· Customer Service or Problem-Solving experience preferred

· College Degree or equivalent work experience preferred

· A desire for continuous growth and learning about the financial services industry required

· Possesses a drive to solve sophisticated problems and deliver an outstanding customer experience every day

· Self-starter and comfortable working independently when needed

· Excellent written and verbal communications skills

· Proven technical knowledge and strong problem-solving skills

· Ability to contribute ideas as well as influence and execute them in a team environment

· Ability to lean into change while multi-tasking in a remote and multifaceted financial services center

· Growth Mindset and an appetite for endless learning

· FINRA Licenses are preferred but not required.

The Team

As a member of the Client Experience Team, you will take on the role of a Brokerage Operations Rep. You will be given an overview course of the industry, and niche training to help you master brokerage operations. You will also get an exclusive peek behind the scenes of one of the most successful privately-owned companies in the world.

Certifications:

Category:

Brokerage Operations

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with iniduals with certain Criminal Histories.

Title: Director, Signature Venues & Specialty Dining

Location: 245 Summer St, Boston MA

Full time

Job Description:

The Role

The Director will play a pivotal role running our Signature Venue spaces, facility guest & specialty dining experience and operations, budget management and staff coordination.

This is a crucial role in ensuring a smooth transition to a new facility/office and lead both the opening and ongoing operations. They will partner closely with the Workforce Planning & Real Estate team to ensure cohesion in running physical space, visitor experience and related technologies for general meetings & events in the space.

This Director will lead all aspects of specialty dining operations including, collaborating with the Executive Chef on menus, procurement and other food service-related operations. They manage all aspects of the dining rooms, including handling reservations and ensuring efficient and outstanding service.

This person is a key figure in ensuring a memorable and positive experience for guests, while also leading the front-of-house staff and operations with efficiency and integrity.

The Expertise and Skills You Bring

The Director will be a self-starter who is inquisitive and creative with a lens for operational and experiential excellence, coupled with a natural curiosity about the F&B industry and market trends. The successful candidate be responsible for creating and executing a strategy and leading the operating model for associate and client engagement within our signature spaces. They will proactively collaborate with several groups/stakeholders to ensure smooth coordination and efficient service and be comfortable and confident engaging with all levels of the organization.

Focused on welcoming, attentive, and exacting customer service, you will showcase a strong attention to detail, flexibility and an ability to function in a fast-paced environment and adapt to changing situations, as well as quickly solve problems and anticipate situations. As a leader you are approachable and have a proven track record to work under tight deadlines on multiple, concurrent responsibilities and the capability to handle multiple tasks simultaneously and prioritize effectively.

Strong leadership skills with experience in training and mentoring staff are critical, as the role will train, supervise, and lead the front-of-house staff, ensuring they provide excellent service, as well as coordinate with kitchen and service staff for a seamless, outstanding back-of-house experience.

The inidual will have excellent verbal and written communication skills to work well with guests (executive and C-suite level) and staff including executive chef(s). Finally, the ability to handle customer issues, through the implementation of a feedback channel (handling complaints, ensuring guest satisfaction and a positive experience) and make decisions quickly and effectively is paramount.

• 7+ years’ experience in a professional/corporate setting
• Experience in high-end client meeting centers, luxury hospitality or executive dining, with opening experience a plus

The Team

This role is part of the dynamic Meetings and Events team, which collaborates with business partners on the planning, budgeting, and design of all internal and client events. The team manages over 1000 events a year with a focus on creating seamless and memorable experiences that support business and firm-wide objectives.

The base salary range for this position is $103,000-211,000 USD per year.  

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with iniduals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Certifications:

Category:

Event Management

Title: Bilingual Verification Support Coordinator

Location: El Segundo, CA

Job Description:

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and iniduals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. 

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

THE ROLE:

We’re always looking for passionate and dedicated iniduals to join our team! While this position isn’t currently open, we are building a talent pool for future opportunities. By applying, you’ll be considered when the role becomes available, and our team will reach out as soon as we have an official opening.

The Verification Support Coordinator ensures compliance with federal employment eligibility requirements and internal standards by managing Form I-9 documentation, E-Verify cases, and related onboarding processes. This role plays a key part in supporting the onboarding of new Employer of Record (EOR) and Agency with Choice (AWC) providers, combining precision and compliance expertise with a provider-focused approach. The coordinator partners with Operations, Payroll, and Compliance teams to maintain data accuracy, support audits, and recommend process improvements that enhance efficiency and provider experience.

Primary Responsibilities

• Accurately complete and maintain Form I-9 documentation and manage E-Verify cases in compliance with federal requirements.

• Track, monitor, and complete reverifications for expiring identification documents to ensure ongoing compliance.

• Communicate with new providers to guide them through onboarding and compliance requirements.

• Collaborate with Operations, Payroll, and Compliance teams to resolve documentation issues and support audits.

• Maintain organized, confidential records within payroll and compliance systems.

• Identify and implement process improvements to enhance accuracy, efficiency, and the provider onboarding experience.

• Assist with day-to-day operations of the I-9 Centralization Team and contribute to special projects or audits.

• Develop and provide reports that track compliance performance and operational trends.

This is a hybrid position, coming into the El Segundo office 1x per quarter. 

WHAT YOU BRING TO THE TABLE:

Skills

• Strong attention to detail and data accuracy in documentation and record management

• Excellent organizational and time management skills for handling multiple priorities

• Proficiency in Microsoft Office and adaptability to new systems or HR platforms

• Critical thinking and problem-solving skills for identifying and resolving discrepancies

• Strong communication and interpersonal skills to support providers and cross-functional teams

• Discretion and professionalism when managing confidential information

• Collaborative, proactive, and process-oriented mindset

Qualifications

• 1–2 years of experience in HR, compliance, onboarding, or administrative support

• Working knowledge of Form I-9 and E-Verify compliance requirements

• Experience supporting audits or compliance reviews in regulated environments

• Ability to work independently and effectively in a virtual or hybrid setting, with quarterly in-person meetings in El Segundo

• Spanish fluency strongly preferred

WHAT WE BRING TO THE TABLE:

 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of ersity and inclusion.  Iniduals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring iniduals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. 

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Inidualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.  At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Inidualized Assessment.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$23 - $23.50 USD

Ability to work independently and effectively in a virtual or hybrid setting, with quarterly in-person meetings in El Segundo

Spanish fluency strongly preferred

• WHAT WE BRING TO THE TABLE:

 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of ersity and inclusion.  Iniduals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring iniduals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. 

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Inidualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.  At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Inidualized Assessment.

Iniduals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$23—$23.50 USD

Company Description

Rise is a comprehensive solution for companies, DAOs, and agencies to globally onboard, pay, and reward employees, contractors, and contributors in both fiat, stablecoins, and cryptocurrencies — all while staying fully compliant with international regulations.

Our platform enables automated routing between fiat and crypto payouts, compliant onboarding in 190+ countries, and secure on-chain professional IDs for team members. Join the Rise revolution and help redefine how organizations operate in the digital era.

Role Description

This is a full-time remote role as a Customer Success Representative (CSR) at Rise.

As a CSR, you’ll be the trusted point of contact for our customers — ensuring a smooth onboarding experience, resolving inquiries quickly, and helping clients get the most value from Rise. You’ll work cross-functionally with our Operations, Compliance, and Product teams to deliver world-class support and retention.

This is a dynamic role for someone passionate about customer experience, technology, and global fintech. You’ll play a key part in helping our customers scale globally with confidence.

Responsibilities

• Serve as the main point of contact for customer inquiries and issue resolution
• Guide new customers through onboarding and setup of Rise’s platform
• Provide timely, clear, and empathetic support via chat, email, and video calls
• Collaborate with Operations and Product teams to troubleshoot complex issues
• Educate customers on new product features and best practices
• Track customer health, adoption, and satisfaction metrics
• Identify upsell opportunities and collaborate with Sales and Account Management
• Maintain accurate records of all customer interactions in HubSpot and internal systems

Qualifications

• 1–2 years of experience in Customer Success, Account Management, or Support at a B2B SaaS or fintech company
• Strong communication and problem-solving skills
• Empathetic and customer-obsessed, with a passion for delivering exceptional experiences
• Highly organized and detail-oriented, able to manage multiple accounts simultaneously
• Comfortable using modern support and CRM tools (HubSpot, Intercom, Zendesk, Slack, etc.)
• Ability to work independently and remotely in a fast-paced startup environment
• Bachelor’s degree in Business, Communications, or related field

Nice to Have

• Experience in fintech, payments, or global payroll
• Familiarity with Web3, blockchain, or crypto-native organizations
• Exposure to compliance or onboarding processes (KYC/KYB)
• Experience supporting enterprise or global accounts

Compensation

$70k–$85k OTE ($60k–$70k base + $10k–$15k performance bonus)

Title: Sr Logistics & Customs Specialist

Location: North Bend United States

Job Description:

Nintendo of America Inc.

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the erse consumers and communities we call home. 

SUMMARY:

Provides logistic and custom support within all areas of the Supply Chain (global). This includes ensuring

compliance with all US Customs & Boarder Protection (CBP) and Canada entry compliance

DESCRIPTION OF DUTIES:

• Manages and implements the guidelines for participation of the Customs Trade Partnership Against Terrorism (CTPAT) and Trade Compliance Program in the United States. (Audits and Validations annually)
• Collaborates with key stakeholders to determine all harmonized tariff codes for products in accordance with Harmonized Tariff Schedule of the United States (HTSUS), Export Codes (Schedule B), Export Control Classification Number (ECCN), Binding Rulings and Explanatory Notes to ensure proper reporting to all
• Manages all international inbound shipments to ensure a seamless flow of products for Distribution to the US, Canada, and Latin America.
• Manages and reports on changes within the international supply chain to identify risks and/or opportunities and communicates any of these impacts to the business to Senior Leadership.
• Manages the review and approval for on-time payment of Duties and Tax Payments for imports for entries into Canada (Goods and Service Tax) and the United States (Periodic Monthly Statement) Government Agencies.
• Responsible for annual updates to Customs Compliance Manual and facilitation of Customs Compliance and CTPAT training for departments involved in facilitation of the international supply chain.
• Manages all aspects of compliance with Temporary Import Bonds (TIB) and Carnet completion to avoid fines and penalties.
• Manage compliance with all other government agencies (OGA's) with any necessary forms completed at time of importation (i.e. FDA, FCC, EPA, and Fish and Wildlife).
• Communicates with Customs Brokers and freight forwarders to ensure all entries are cleared and delivered to their destination timely.
• Creates and maintains reports on carrier service standards for Customs Brokers and Freight Forwarders to ensure they are meeting service level agreements.
• Manages and updates weekly/monthly Key Performance Indicator (KPI) reports (i.e. import arrival, delays, volumes, and products) for electronic distribution to stakeholders.
• Provides critical support function for, and in the absence of departmental Manager.

SUMMARY OF REQUIREMENTS:

• Five plus years of Supply Chain Logistics involving domestic and international shipping and distribution including the creation of commercial invoices, bill of lading, and shipping export declarations
• Knowledge of CBP custom regulations trade programs and understanding of custom compliance audit practices and processes
• Ability to navigate CBP web based systems such as Automated Commercial Environment (ACE) and CTPAT portal
• Knowledge of Canada Border Services Agency (CBSA) custom regulations
• Proficient in Microsoft Office and Tableau as necessary to complete assigned tasks and projects
• Proficient in I Series (AS400) and Oracle applications
• Undergraduate degree or equivalent combination of education, training and/or related business experience
• U.S. Customs Broker license

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their ision. This position is not open to fully remote status at this time.

This position includes a base salary range of $91,500 - $146,400 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. 

#LI-Hybrid

Title: Care Management Outreach Specialist- Remote

Location: United States

Full time

job requisition id: R-101528

Remote

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize inidual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each inidual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. 

Job Summary:

Shift: Monday - Friday 8:30 AM - 5 PM CST.

Training: First 2 weeks of employment from 8:30 AM - 5 PM CST.

• Due to the structured training schedule, it is preferred that new hires not miss any days of training. PTO needs during the training period will be evaluated on a case by case basis and must be approved in advance.

Compensation: $18.00/hour (non-negotiable)

Under the general supervision of the Operations Manager, the Outreach Specialist has the primary responsibility of scheduling members for enrollment into an eligible care management program. The Care Management Outreach Specialist supports the implementation and delivery of Sharecare's VBCM program by providing high quality telephonic/digital enrollment with members in a virtual call center environment. The VBCM program is based on patient centered model to help improve a member's total well-being and do so in an appropriate, efficient, and cost-effective manner The position requires excellent sales skills, telephonic communication, and customer service skills.

Essential Job Functions:

• Utilizes automated dialer on internal telephony system to make outbound enrollment calls to members Outbound calls are a primary responsibility with productivity and quality metrics determined by leadership.
• Thoroughly and accurately explains the VBCM program and schedules appointments between member and Care Manager using shared calendar.
• Utilizes email to communicate confirmed appointments and modify appointments as needed.
• Accurately collects, inputs and updates data provided by members into the appropriate system in a timely manner as appropriate and on an as needed basis.
• Provides clerical support to the CF Value Based Care Management program as needed.
• Cross-trained to provide administrative support to all members of the team.
• Complete necessary training to support role
• Actively participate in team huddles and meetings when presence is requested
• Processes data and maintains confidentiality of all sensitive information.

Specific Skills/ Attributes:

• Well-versed using computers and familiar using Microsoft Outlook, Excel and Word.
• Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service excellence.
• Strong communication (verbal and written) skills.
• Must possess high degree of professionalism, adaptability, and strong customer service skills.
• Demonstrated ability to be professional, self-directed, highly organized, multi-tasked capable, and proficient in problem solving skills.
• Must demonstrate resilience and effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Proven success in influencing outcomes in customer service environment.