Intake Specialist (Client Service - Sales)

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking iniduals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!

• Fast-paced, professional environment;
• Fulfilling, challenging, and rewarding;
• Great team environment;
• Paid Holidays, Accrued Paid Time Off (FT only);
• Great Medical Benefits Package (FT only);
• Wellness Program (FT only);
• Competitive Salary $14.50-$16.50 per hour DOE
• 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!)

As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration.

In this role you will:

• Build the initial client relationship and confidence in our firm with every prospective client interaction
• Take 150 - 200 calls per day in a professional inbound/outbound call center environment
• Sign up 4 new cases per day to the firm
• Be expected to meet occupancy and adherence goals
• Be expected to maintain a minimum call quality score of 90%
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately

To be successful as an Intake Specialist you will need:

• High School Diploma; Degree preferred; or equivalent combination
• Call center and customer service experience
• Strong people skills
• Excellent telephone, communication, and active listening skills
• Ability to meet performance standards whether in office or working remotely from home
• Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily
• Minimum 40 WPM typing speed
• Multi-tasking skills and the ability to work well under pressure
• Detail oriented
• Excellent spelling and grammar
• Problem analysis and problem-solving
• Self-motivated, self-disciplined, able to work with little supervision
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Has professional manner and high energy level, exhibits a positive attitude
• Strong organizational skills
• Good time management skills
• Accepts new ideas and challenges and is highly motivated
• Ability to work well with others as a team
• Ability to work remotely from home as needed per business needs (see remote requirements)
• Sales experience a plus
• Fluent Spanish a plus

Minimum Requirements for a Remote Home Office Intake Specialist:

• Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)
• Camera - internal to computer or external
• Fast internet connection (20MB+)
• Wired Ethernet cable Internet connection in your home office
• Land line telephone or good cell phone signal in home office
• Quiet, private home office with no distractions during business hours
• Reside in Texas

PI14af-3268

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Hourly

Why Choose a Career with the AAA The Auto Club Group (ACG)

You excel at interacting with others and providing a high level of customer service. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees. Please continue reading to see what our Insurance Customer Sales and Service Rep opportunities are all about!

A day in the life of an Insurance Customer Service Rep:

Our Insurance Customer Sales and Service Representatives provide service to internal and external customers in a customer-focused, high-volume, fast-paced sales call center environment. Insurance Customer Sales and Service Representatives explain product features and service advantages to existing and potential customers to promote and sell the various membership and/or insurance products and services to achieve sales production goals.

In this role, you will also have the opportunity to:

• Reinstate insurance policies according to underwriting and business rules
• Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.), as necessary
• Accept & process payments at the point of sale
• Make outbound follow-up calls to customers in response to questions or complaints
• Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations and to obtain and verify payments and other types of information
• Provide efficient processing of customer policies, endorsements, and status and coverage changes
• Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and / or customers when necessary to ensure quality service goals are met.

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rates starting at $21.75/hour plus bonuses and sales incentives
• Fully paid training
• Medical, dental, and vision benefits
• 401 (k) with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards, and much more
• Voluntary overtime earning potential at time and a half the hourly wage
• $1,000 sign-on bonus for Licensed Property and Casualty Agents To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application

Training and Schedule Overview:

As part of your onboarding experience, you will receive a Microsoft Teams link and call-in number prior to your first day to join orientation activities virtually.

Your first week will focus on orientation and system setup, introductions to your team and leadership, an overview of ACG's mission and values, and a deeper look at how your role and department contribute to the organization. You'll also complete important compliance modules and licensing requirements.

We offer a comprehensive training program designed to set you up for success. This program runs for approximately 13-16 weeks and includes a combination of instructor-led training, self-guided modules, and hands-on learning in a supportive, nurturing environment.

• Training Schedule:
  September 22, 2025 - December 12, 2025
  9:00 AM - 5:30 PM EST, Monday through Friday

Attendance is critical during training, and successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.

After training, you will transition to your regular production schedule:

Production Schedule:

• Begins December 15, 2025

There are three shift patterns to select from:

• Shift Pattern 1: 9:30 AM - 7:00 PM EST, Monday, Tuesday, Wednesday, and Friday. 11:00 AM - 3:00 PM EST, on Saturday. With Thursday and Sunday as scheduled days off
• Shift Pattern 2: 11:00 AM - 7:00 PM EST, Monday through Friday, with Saturday and Sunday as scheduled days off
• Shift Pattern 3: 11:30 AM - 8:00 PM EST, Monday through Friday, with Saturday and Sunday as scheduled days off

If you are looking for a role with structure, support, and a clear path to success, this is a great opportunity to grow your career with ACG!

We are looking for candidates who have:

Education

• High School Diploma or equivalent (GED)

Experience

• Providing a high level of customer-focused service
• Navigating through a PC Windows environment, including accessing information from multiple applications
• Managing and navigating multiple sources of information and applying them as needed
• Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.
• Cross-selling

Certifications / Licensure

• Current Property & Casualty Insurance license
• May be required to attain and maintain state membership licenses as appropriate by the department

Preferred Qualifications

• College-level coursework, certification, or equivalent (i.e., relevant continuous learning)

Work Environment

This is a remote call center position. Call Center employees work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located weekends/holidays.

Interested in learning more? Apply Today!

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of erse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Remote Bilingual Client Service Specialist (Spanish, English)

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking iniduals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!

• Fast-paced, and professional environment;
• Fulfilling, challenging, rewarding;
• Great team environment;
• Paid Holidays, Accrued Paid Time Off;
• Great Medical Benefits Package;
• Wellness Program;
• Competitive Salary $14.50-$16.50 per hour based on experience
• 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!).

As a Client Service Specialist in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting.

Full Time, Mon-Fri, no nights or weekends! Must reside in Texas.

As aClient Service Specialist you will:

• Take approximately 50-75 calls per day in a professional call center environment
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Focus on retention of every client while providing excellent customer service
• Maintain a 90% or above quality score on calls
• Retain and recall SSA (Social Security Administration) and company policies and processes
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Confidently address client's concerns and complaints including those of upset clients
• Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately

To be successfulas aClient Service Specialist you will need:

• Fluent Spanish and English (verbal and written)
• High School Diploma; Degree preferred; or equivalent combination
• Customer service experience
• Call center experience
• Minimum 40 WPM typing speed
• Ability to meet performance standards whether in office or working remotely from home
• Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
• Multi-tasking skills and the ability to work well under pressure
• Self-disciplined
• Strong people skills
• Attention to detail and accuracy
• Excellent telephone, communication, and active listening skills
• Excellent spelling and grammar
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Problem analysis and problem-solving
• Has professional manner and high energy level, exhibits a positive attitude
• Good time management skills
• Strong organizational skills
• Self-motivated, able to work with little supervision
• Accepts new ideas and challenges and is highly motivated
• Ability to work well with others as a team
• Work from Home experience preferred (see remote requirements)
• Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
• Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred

Minimum Requirements for a Remote Home Office Client Service Specialist:

• Computer with up-to-date operating system WINDOWS 11(No Chromebooks, Macs, Tablets, IPADS)
• RAM: 4GB/8GB Preferred/Hard Drive: 128GB
• Antivirus Protection
• Camera - internal to computer or external
• Fast internet connection 50MBPS Download/10MBPS Upload Minimum
• Wired Ethernet cable Internet connection in your home office
• Land line telephone or good cell phone signal in home office
• Quiet, private home office with no distractions during business hours
• Reside in Texas, San Antonio, Dallas, Austin preferred.

PI916cc3dfda88-8142

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Hourly

Primary Duties and Responsibilities:

Responsible for handling incoming calls to the insurance call center with the ability to respond to all customer inquiries and requests with a high level of customer service.

Determine the insurance needs of the customer through the probing process and offer a proposal with the appropriate insurance coverage/protection solutions. Achieve a balance in production to meet the company's business and growth objectives by maintaining an appropriate mix of business. Provide professional product expertise by thoroughly explaining coverage limits, deductibles, payment options, policy language, and servicing provisions. Incumbent also provides expert advice by carefully reviewing all available products and offering the best value or solution to the Member/customer. Respond to current policyholder inquiries and requests.

Initiate lead and prospect generation from established lead management business rules to effectively manage and leverage sales opportunities, including, but not limited to:

• Expiration dates and subsequent follow-up to provide quote(s),
• Follow up on existing mono-line accounts by mail/telephone for the purpose of cross-selling,
• Work campaigns to increase sales and ultimately member penetration of insurance-related products
• Develop networking referrals
• Develop referral relationships with other sales representatives, i.e., membership, life & health agents, etc.

Ensure that insurance applications are submitted in accordance with agency policies and procedures with efficiency, quality, and accuracy, as well as with supporting documents/forms. Maintain current carrier information to ensure compliance with carriers' underwriting guidelines and binding authority to reduce E & O exposures.

Responsible for the sales of credit cards, memberships, and other products deemed vital by executives.

Agents and leaders develop annual performance plans to support Club initiatives. Actively participate in the ongoing progress reviews by monitoring results and looking for continuous improvement opportunities. Perform other duties as necessary.

Meet and/or exceed sales, membership, and other production requirements .

How do we reward our employees?

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rates starting at $17.33 an hour plus commission.
• Overtime earning potential at time and a half the hourly wage
• Fully paid training
• Medical, dental, and vision benefits
• 401(k) with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards, and much more

As part of your onboarding experience, you will receive a Microsoft Teams link and call-in number prior to your first day to join orientation activities virtually.

Your first week will focus on orientation and system setup, introductions to your team and leadership, an overview of ACG's mission and values, and a deeper look at how your role and department contribute to the organization. You'll also complete important compliance modules and licensing requirements.

We offer a comprehensive training program designed to set you up for success. This program runs for approximately 10 - 12 weeks and includes a combination of instructor-led training, self-guided modules, and hands-on learning in a supportive, nurturing environment.

Training Schedule:

Attendance is critical during training, and successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.

After training, you will transition to your regular production schedule.

Production Schedule:

• Monday, Tuesday, Wednesday, Friday: 12:30 pm - 9:00 pm, Saturday: 8:00 am - 4:30 pm
• Monday, Wednesday, Thursday, Friday, Saturday: 9:30 am - 6:00 pm
• Monday, Tuesday, Friday, Saturday, Sunday: 8:00 am - 4:30 pm

If you are looking for a role with structure, support, and a clear path to success, this is a great opportunity to grow your career with ACG!

Required Qualifications

Education:

• High School diploma or equivalent. Insurance industry training programs are a plus.
• Possess appropriate State Property & Casualty insurance sales license.
• Ability to attain and maintain a state license for membership sales as required

Experience:

• Demonstrated sales and marketing success
• Experience in computer quoting software and e-mail applications.

Knowledge and Skills:

• Goal-oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals.
• Strong verbal and written communication skills, including presentation ability.
• Solid selling and sales process skills
• Ability to build a strong customer base.
• Must be organized and have the ability to manage time wisely.
• Ability to navigate MS Office applications (Word, Excel)

Preferred Qualifications

Education:

• At least 2 years of Call Center Sales experience
• Bachelor's degree in business, Sales, Marketing, or a related field

Knowledge and Skills:

• Goal-oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals.
• Strong verbal and written communication skills, including presentation ability.
• Solid selling and sales process skills
• Ability to build a strong customer base.
• Must be organized and have the ability to manage time wisely.
• Ability to navigate MS Office applications (Word, Excel)

Work Environment

This is a remote call center position. Call Center employees work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of erse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Deel is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in LATAM.

Deel - Payroll and Compliance for International Teams.

Bitso is looking to hire a Customer Support Analyst - Brazil to join their team. This is a full-time position that can be done remotely anywhere in Brazil.

BrandChamp is looking for a strategic, data-driven, and customer-centric Customer Success Manager to lead the next stage of our customer growth and retention strategy.

In this role, you’ll own the full customer lifecycle,from onboarding and activation to engagement, expansion, and renewal,with a direct impact on monthly active users (MAUs), net revenue retention, and account growth.

You’ll play a key role in creating educational content, building scalable self-service resources, and establishing BrandChamp as a thought leader in ambassador marketing.

You’ll also spearhead the development of our Community Management service for enterprise brands, helping them launch and scale high-performing ambassador programs.

This is a highly collaborative role that partners with Product, Sales, and Marketing and reports directly to the CEO.

What You’ll Do

Own and optimize customer success performance

• Track and improve key metrics including MAUs, product engagement, churn, NRR, and expansion revenue.

• Develop customer segmentation and playbooks to deliver value at each stage of the lifecycle.

Lead onboarding and lifecycle management

• Design and refine scalable onboarding for self-signup customers and high-touch onboarding for strategic accounts.

• Ensure customers reach activation quickly and have the guidance to adopt core features for long-term success.

Manage accounts and drive revenue expansion

• Serve as the main point of contact for strategic accounts,ensuring satisfaction, retention, and identifying upsell/cross-sell opportunities.

• Collaborate with Sales to execute expansion plans that align with customer goals and product maturity.

Build and scale education and self-service resources

• Create onboarding guides, help center articles, training videos, walkthroughs, and success playbooks.

• Help Marketing integrate educational content into campaigns that nurture adoption and re-engagement.

Drive automation and AI adoption

• Implement lifecycle automation and experiment with AI-powered tooling to scale personalized touchpoints across the journey.

• Use automation and customer data to deliver insights, nudges, and renewal workflows that improve performance and reduce manual work.

Establish thought leadership and create strategic content

• Publish best-practice resources, case studies, blog posts, and customer spotlights that position BrandChamp as a category leader.

• Collaborate with Marketing and Product on webinars and content campaigns that align with major product launches or market trends.

Build and deliver community management services

• Help design and operate BrandChamp’s Community Management offering,a managed service for enterprise customers who want support running their ambassador programs.

• Own strategy, execution, and performance tracking across recruitment, activities, rewards, and retention.

• Translate insights from managed accounts into scalable solutions for our broader customer base.

What You Bring

• 3–6 years in a SaaS customer success or account management role with revenue responsibility.

• Proven track record increasing customer engagement, retention, and upsells/expansion.

• Experience building or scaling onboarding, education, and success programs.

• Familiarity with customer success metrics and leading with data (NRR, MAUs, CSAT, etc.).

• Strong writing, communication, and collaboration skills,especially across Product, Sales, and Marketing.

• Bonus: Experience with ambassador,influencer or creator programs

Are you ready to handle hundreds of conversations and train your robot replacement at the same time?

Let’s do it together.

Our Company

Evaboot in few words:

• remote-only company
• bootstrapped
• We are building software to help sales teams create prospecting databases from LinkedIn.

Here is a demo video from our YouTube Channel so you can know more about the tool.

(By the way, it’s me in the video.)

https://www.youtube.com/watch?v=khYgyDlo2Iw

Mission

• Work part-time, about 3-4 hours per day.
• Handle customer requests on the Evaboot chat via Intercom
• Manage subscriptions and account issues.
• Provide practical tips on how to use LinkedIn and Sales Navigator.
• Collaborate with developers, marketers, founders — basically everyone.
• Manage and improve our AI Customer Agent inside Intercom.
• Continuously train the AI to replace yourself, automating as many support tasks as possible.
• Explore Intercom’s advanced features to push automation further.

Requirements

• Write excellent English.
• Know your way around customer support tools.
• Explain complex tools like LinkedIn and Sales Navigator simply.
• Enjoy learning technical stuff like AI workflows.
• Work independently and proactively.
• Be comfortable collaborating across teams.

Bonus Points

• Experience using Intercom.
• Knowledge of AI chat training or prompt engineering.
• Previous work in SaaS customer support.
• Interest in sales or lead generation.

What’s Guaranteed

• Intense execution pace & exponential learning curve.
• Zero bullshit environment. We focus mostly on results and KPIs.
• No impactless tasks. Everything is linked to performance-purposes.

How to Apply

Apply right here: https://forms.gle/D5PMLbfzFQmqiUH96

Don’t be shy — autodidacts are very welcome.

We guarantee a fast recruitment process in a maximum of 2 weeks.

PS: Recruitment agencies, headhunters, outsourcing development or any other equivalent are not welcome here.

We’re looking for a proactive, empathetic Technical Support Representative to help us deliver exceptional support experiences and continuously improve our AI-driven help system.

About the Role:

As a Technical Support Representative, you’ll be the company's voice to our customers. You’ll communicate with users across multiple channels—calls, chat, and email—to answer their questions, resolve issues, and ensure they get the most value from our products. You’ll also play a key role in improving our AI support agent by analyzing its responses, detecting and correcting mistakes, and refining its performance over time.

We work in the Pacific time zone (UTC-7/-8), and you'd be expected to work from 9AM to 5PM from Monday to Friday, with some flexibility. As long as you are willing to work in our time zone, you can be anywhere in the world.

We offer a competitive rate and are looking to fill this position long-term

What You’ll Do:

• Answer customer questions via email, chat, and scheduled video calls
• Troubleshoot issues and guide customers toward effective solutions
• Constantly review, correct, and optimize the AI support agent’s answers to ensure accuracy and helpfulness
• Escalate issues and feature requests to our product team as needed to improve our platform long-term
• Identify and rectify deficiencies in our help docs and other self-serve resources
• Record how-to videos for our products
• Help test new releases

What We’re Looking For:

• Excellent English communication skills, both written and verbal
• Strong problem-solving abilities and a customer-first mindset
• Comfortable working independently and making decisions based on data and user feedback
• Strong technical understanding of software products
• Experience working with or improving AI or automated support systems is a plus (but not required)

Hiring process:

1. You apply.
2. If we're interested, we'll send you a challenge to complete.
3. If we think you might be a good fit, we'll schedule an interview, with a potential second interview later.

We’re looking for a high-performing VIP Specialist Lead to drive our restaurant partner retention strategy and elevate the VIP client experience. This is a leadership-track role that sits at the intersection of customer success, operations, and strategic relationship management — perfect for someone who thrives in fast-paced, multicultural environments.

Key Responsibilities

• Strategic Retention: Design and lead initiatives to improve retention of our highest-value restaurant clients.

• Client Engagement: Maintain close, proactive relationships with VIP clients, understanding their evolving needs and recommending solutions.

• Team Leadership: Oversee a small team of VIP specialists (future-facing), ensuring performance, motivation, and development.

• Cross-functional Liaison: Collaborate with Operations, Finance, Marketing, and Sales to ensure VIP programs are aligned with business objectives.

• Insights & Reporting: Analyze trends and feedback to propose improvements to processes, perks, and overall satisfaction.

• New Initiatives: Help define and test scalable VIP perks/programs as we grow beyond Chinese cuisine into broader US-based restaurant segments.

Qualifications

• Bilingual fluency in English and Mandarin (or strong familiarity with Chinese restaurant culture in the US).

• 3+ years in a customer success, client relationship, or account management role (experience with restaurant industry or food platforms a big plus).

• Comfortable with tools like Excel, Google Sheets, and CRM systems; bonus if familiar with BI tools.

• Strong communication skills and a problem-solving mindset.

• Able to thrive in ambiguity and drive improvements independently.

Job Details

• Location: Remote (preferably able to work at least 6 hours/day in US time zones 10am-12am).

• Compensation: Starting from USD $18–$25/hour depending on experience, with growth opportunities.

**Type: Full-time contractor.

Who is sa.global

sa.global is a leading Microsoft Gold Partner providing industry-focused Microsoft Dynamics 365-based ERP, CRM, HCM, and business intelligence solutions. With over 31 years of experience, we help over 500,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award, sa.global is also a part of Microsoft’s elite Inner Circle. Established in 1990, we are now an 800+ member strong global organization with presence in 25 countries.

For more information about sa.global, please click www.saglobal.com.

Why Choose sa.global

Open, flexible, vibrant, collaborative, and erse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

About the Role

We offer a career with growth opportunities in a dynamic, collaborative, and supportive organization. We also have a strong and ethical working culture. If you'd to work with a team that is passionate about their work while also having a good sense of fun, you might have just found what you are looking for!

sa.global is looking for a motivated and skilled D365 Customer Engagement (CE) Technical Architect to join our dynamic consulting team in India!

Main Responsibilities as a D365 CE Technical Architect

• Lead the design and architecture of end-to-end solutions on the D365 CE platform, considering business requirements, industry best practices, and future scalability
• Collaborate with business stakeholders, functional consultants, and business analysts to gather and analyse business requirements, translating them into technical specifications and solution design documents
• Develop integration strategies and design integration solutions between D365 CE and other systems within the organization's IT landscape as well as with third-party applications and external data sources
• Provide guidance and oversight to development teams in the customization and configuration of D365 CE to meet the specific business needs of the client
• Design the data model, entities, attributes, and relationships in D365 CE to ensure data integrity, consistency, and optimal performance
• Define security models and access control strategies while ensuring that the implemented solution complies with relevant security and data privacy standards
• Analyse and optimize the performance of D365 CE solutions, identifying bottlenecks and implementing improvements to enhance system efficiency
• Technical leader and mentor to the development team, providing guidance on best practices, coding standards, and solution architecture
• Establish and enforce governance processes to ensure the quality, consistency, and compliance of D365 CE solutions across the organization
• Communicate complex technical concepts to non-technical stakeholders effectively, facilitating discussions and decision-making related to the solution design
• Keep abreast of the latest features, updates, and best practices related to D365 CE and ensure that the organization is leveraging the platform effectively

Skills and Experience

• Proven experience as a Technical Architect or similar with a focus on D365 CE implementations
• Demonstrated 10-15 years of experience in D365 CRM/CE
• Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations
• Proficient in customizing and configuring D365 CE using PowerApps, Power Automate, and Power BI
• Expert level in data migration strategy, data modelling, and data integration
• Well-versed on previous versions of Dynamics CRM (2015/2016)
• Familiar with D365 CE SDK, development tools, and Azure services
• Vast experience in presales and configuring demos
• Proven experience with integration tools and methods to connect D365 CE with other systems
• Excellent problem-solving and analytical skills with the ability to translate business requirements into functional solutions
• Exceptional leadership skills, interpersonal skills, and communication skills with the ability to work collaboratively and effectively with cross-functional teams and stakeholders
• Microsoft certifications in Dynamics 365 Customer Engagement (e.g., Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert) are highly desirable
• MBA in Sales, Marketing, Operations or Post-Graduate Degree
• Ability to work independently and as part of a global team
• Possess strong relationship-building expertise with a wide and varied audience, internally and externally
• Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
• Excellent business communication skills with effective presentation and demonstration skills.

Contact Us!

If this is a promising opportunity for you and you possess the desired skills and experience, please apply for the role. We will be in touch!

If you're not looking for a job change but know someone that is, please share the details of this open position with them.

Summary

GeneDx is seeking a Product Owner to drive the strategy and day-to-day execution of our communications and CRM capabilities. You will turn real-world needs from Client Services, Operations, and other stakeholder groups into channel-agnostic requirements, prioritized backlogs, and measurable outcomes—spanning our emerging notification layer and the Salesforce environment where every interaction is tracked and acted upon.  

Your mandate is to ensure that every patient- or provider-facing message reaches its audience quickly, clearly, and compliantly, while the resulting data enriches CRM workflows for seamless follow-up. By transforming fragmented touchpoints into cohesive, insight-rich journeys, you will shorten turnaround times, reduce manual follow-ups, and elevate the GeneDx customer experience. 

Job Responsibilities

•  Drive and prioritize product backlogs for outbound-communication workflows and CRM engagement processes, ensuring alignment with business goals, compliance requirements, and user feedback. 
• Lead cross-functional discovery with Client Services, Operations, Genetic Counselors, Billing, Compliance, Legal, and Engineering to surface, size, and sequence new communication requirements. 
• Translate requirements into clear user stories that define triggers, channel rules, communication-consent logic, and CRM data fields; collaborate with Engineering and validate delivered work against acceptance criteria. 
• Co-design CRM processes and dashboards with Salesforce admins/developers, so every interaction is logged, deduplicated, and surfaced in actionable views for downstream teams. 
• Maintain template and communication-consent libraries, partnering with Legal & Compliance (policy owners) to ensure tone, cadence, localization, and HIPAA/TCPA alignment across channels. 
• Measure, iterate, and define channel SLAs and data-quality targets, build dashboards with Analytics, interpret insights, and adjust priorities. 
• Facilitate agile ceremonies when needed—backlog grooming, sprint planning, demos, retrospectives—to keep squads aligned and blockers removed. 
• Produce artefacts such as PRDs, journey maps, data-flow diagrams, UAT scripts, KPI dashboards, and release notes that keep stakeholders informed and accountable. 
• Define and track KPIs such as: 
  • Multi-channel delivery SLA ≥ 98 % (SMS, email, chat) 
  • Quarter-over-quarter improvement in message latency and fail-over success rate 
  • Salesforce record-completeness ≥ 95 % for provider and patient objects

Education, Experience, and Skills

• 2–5 years product-ownership or product-management experience in communications, CRM (workflow-heavy SaaS—health-tech or other regulated domains, a plus).
• Proven ability to drive multi-channel engagement initiatives and shape CRM workflows, collaborating with platform engineers and Salesforce admins/developers to deliver measurable results.
• Demonstrated strength in systems thinking—mapping end-to-end flows across multiple user types, channels, and journey stages to expose gaps and data needs.
• Analytical, communicative, and execution-focused: combines data literacy with clear storytelling, stakeholder management, and meticulous attention to detail.
• Working knowledge of communication-consent and privacy frameworks (HIPAA, TCPA, CAN-SPAM, GDPR) and skill in translating policy into product requirements with Legal & Compliance.
• Fluent in agile methodologies, human-centered design, and modern product discovery/delivery practices; able to facilitate ceremonies and ship iteratively.
• Bachelor’s degree required; advanced degree or formal UX/service design training is a plus. 

#LI-REMOTE

Pay Transparency, Budgeted Range

$127,545—$159,431 USD

~

Science - Minded, Patient - Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

• High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
• Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.

CLINICAL EXPERTISE

• Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
• Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
• Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to iniduals.

Learn more About Us here.

Our Culture

At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where erse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:  

• Be bold in our vision & brave in our execution. 
• Communicate directly, with empathy. 
• Do what we say we're going to do.  
• Be adaptable to change.  
• Operate with a bias for action.  

Benefits include:

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits

**GeneDx is an Equal Opportunity Employer.

**All privacy policy information can be found here.

The APJ Cloud Alliance manager is responsible for managing and growing monday.com relationships with key stakeholders within the Amazon Web Services (AWS) ecosystem across APJ. This may include overseeing the development and execution of joint go-to-market plans, collaborating on product integration and co-selling efforts, and driving customer adoption of monday.com solutions.

Please note that this is a hybrid position of 3 days/week in our Sydney office*

• Building and maintaining strong relationships with AWS APJ sales organization and key stakeholders at AWS.

• Establish relationships with AWS APJ segment leaders and host joint events targeted for specific industries. 

• Identifying and pursuing new business development opportunities with AWS sales organization.

• Driving AWS customers’ adoption of monday.com solutions through lunch and learns, joint events, co-selling and other joint efforts

• Collaborating with cross-functional teams at AWS and monday.com to execute go-to-market plans.

• Keeping up-to-date with AWS partners programs, as well as industry trends and best practices.

• 4-5 years of SaaS experience working with Cloud Providers within Sales, Bizdev, and/or partnerships capacity

• Business acumen: The Alliance Lead should have a strong understanding of the business landscape and be able to identify opportunities for growth and collaboration with partners. This may include knowledge of industry trends, competitive landscape, and key market drivers.

• Relationship management skills: The Alliance Lead should have strong relationship management skills, with the ability to build and maintain strong partnerships with both internal and external stakeholders. This may include the ability to communicate effectively, collaborate with cross-functional teams, and manage conflicts.

• Strategic thinking: The Alliance Lead should have the ability to think strategically and develop a long-term vision and plans for partnerships. This may include the ability to identify and pursue new business opportunities, as well as develop and execute go-to-market plans.

• Communication skills: The Alliance Lead should have strong written and verbal communication skills, with the ability to effectively communicate the value of partnerships to both internal and external stakeholders.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal-opportunity employer. We hire talented iniduals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience.  Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.  In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come. 

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek iniduals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote friendly company, with Krew members located throughout the US and United Kingdom. We believe in togetherness to help foster strong relationships, collaboration and communication, and our Krew  gets together for both KKO and Kamp Kustomer  each year.

About the Role

We’re looking for an exceptional Engineering Manager to lead our Automations team.  The Automations team is responsible for developing and maintaining various automation processes within the Kustomer platform.  In this dual role, you’ll serve as both a hands-on technical lead and an empathetic people manager. You’ll guide a talented group of engineers from erse backgrounds, helping them grow while driving team performance and fostering a culture of technical mentorship. You’ll play a key role in designing and building robust backend systems that enhance our platform and automation capabilities. Your leadership will shape our technical vision and execution, in close collaboration with Product and other stakeholders. From driving engineering best practices to improving code quality and scaling our systems, your impact will be felt across the organization. If you're passionate about backend engineering, excited to lead by example, and ready to inspire a high-performing team, we’d love to meet you.

What We're Seeking

We seek engineers who combine technical excellence with genuine passion for their craft. Our ideal candidate is someone who approaches challenges with curiosity and intrinsic motivation; working on problems not just because they're assigned, but because they find the work genuinely engaging and meaningful.

You should be someone who is naturally detail-oriented, professional, and brings a structured approach to your work while remaining open-minded and adaptable to new technologies and methodologies. We value candidates who work hard and maintain high personal standards, driven by ambition to grow both technically and professionally.

Most importantly, we're looking for engineers who are passionate about the technology space we operate in, particularly AI and automation. You should be excited about the problems we're solving and eager to contribute to innovative solutions that push the boundaries of what's possible.

If you're someone who takes ownership of your work, approaches challenges with intellectual curiosity, and thrives in environments where your passion for technology can directly impact product development, we'd love to hear from you.

Key Responsibilities

• Manage a team of software engineers with erse experience (30%)

  • Manage employees performance by holding regular 1-1’s, conducting performance reviews, setting objectives for each team member, and overseeing team’s work

  • Provide leadership and coaching to develop your team members

  • Provide technical mentorship and guidance to the team and top management, as well as provide input into cross-team projects and initiatives

  • Support established organizational objectives by developing goals and strategies.

  • Report on goals and represent the teams to senior leadership

  • Participate in hiring and recruiting initiatives

• Analyze, design, and develop software to improve the company's platform and expand its automation capabilities. (30%)

  • Develop microservices, primarily using AWS, Node.js, Python, React, researching and implementing new or unused technologies where appropriate

  • Own the technical plans and execution for projects and features that impact ease-of-use for clients, focusing on automating tedious and repeated tasks

  • Provide strategic vision and execution on the technical roadmap

• Participate in sprint planning, and partner with Product to ensure the team is delivering quality technical output. (20%)

  • Lead the team in translating business requirements and R&D initiatives into technical requirements, including selection of appropriate technologies

• Participate in cross-team initiatives to drive engineering best-practices (20%)

  • Conduct code and architecture reviews across the platform

  • Monitor and contribute to improving code quality and decreasing time to deliver code, by staying involved in initiatives around on-call rotations, application performance monitoring, test automation, development environments, and/or continuous delivery pipelines

  • Maintain good relationships with internal and external stakeholders

  • Engage in client calls when necessary to provide technical insight and roadmap

Your qualifications:

• You have a bachelor's degree (or equivalent experience) in Computer Science or related field 

• You have 7+ years of progressive experience in software engineering

• You have at least 1+ year of experience managing a team of engineers

• You are excited to collaborate in person at our Midtown Manhattan office a minimum of 2x per month, potentially more often as needed

• You have experience growing, mentoring, and developing engineers with varying degrees of experience

• You are up-to-date with, and have a passion for, software engineering best practices

• You have experience attracting and hiring engineering talent

• Technical experience:

  • You’re familiar with Golang and/or Node.js 

  • You’ve worked with and built REST APIs

  • Experience with continuous deployment

  • Experience with Docker, Terraform, and/or AWS

  • Experience with Elasticsearch, Solr, or Algolia

  • Experience with automated testing practices

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together iniduals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Our Commercial Technology Architecture team advises Life Sciences customers to devise the right technology strategy and architecture to help their broader commercial business accomplish their strategic goals. We advise our Life Sciences clients with every aspect of their commercial solutions—Application architecture, systems and data integrations or migration, and business process and maturity assessments to ensure customers achieve commercial excellence through integrated master data, compliant commercial content, and multi-channel CRM.

As a Senior Architect in the Veeva Commercial Technology Architecture group, you will participate and lead in the business process due diligence, advise on best practices,  design, creation of end-user requirements of customer application implementation projects, producing deliverables throughout the full lifecycle delivery of Veeva applications to pharma and medical devices organizations. You will collaborate with a variety of Customers, Vendors, and Veeva Colleagues while delivering high-quality solutions to drive Customer Success. You will have progressive responsibilities for analysis, design, and creating commercial architecture landscapes for our Life Sciences clients with the support of Solution Architects.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

What You'll Do

• This position is 20% program/engagement management, 50% analysis, and 30% technical (drawing on technical and/or product knowledge of the Veeva commercial applications)
• Must have a proven track record meeting with senior management and executives as the subject-matter expert
• Must be able to take complex client and vendor concepts and articulate them to audiences of varying  perception levels
• Willingness to “wear any hat” is necessary to drive customer success
• Continue to extend subject matter expertise in the Life Sciences industry and learn Veeva solutions
• Provide direction to junior team members and support recruitment efforts
• Grow the capabilities of the team, develop best practices and accelerators
• Create high-quality assessments, health checks, and commercial architecture, in support of the solution design
• Grow the capabilities of the team, develop best practices and accelerators

Requirements

• 5+ years of experience working with Commercial IT Architecture in Life Sciences
• Self-starter that can lead colleagues and customers through complexity to get results
• Experience with commercial solutions & architecture design, data architecture, and salesforce effectiveness
• Knowledge and applicable work experience in commercial operations in the pharmaceutical/life sciences industry
• Strong presentation skills and experience are essential
• Excellent verbal and written communication skills are essential as the position is client-facing and fluency in English
• Ability to travel up to 25%

Nice to Have

• Prior consulting experience
• Product knowledge of Veeva Commercial Cloud applications
• Experience working with/for a pharma or medical devices company
• Knowledge and applicable work experience with Business Process development, SOPs, Governance Processes, and Program Management
• Additional experience in the following technical disciplines: Data Warehousing, Web Services, ETL, SQL, Force.com, FTP, and Batch CSV integrations

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $100,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each inidual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

Your Role at HubSpot

As a Mid-Market Account Executive at HubSpot you will be engaging directly with small to medium sized businesses, helping them to grow. You will use proactive and inbound selling strategies to find and close new business, and increase the customer's usage of the HubSpot platform over time. You will use your knowledge of digital transformation and change management to act as a trusted advisor and business consultant to the customer, running the sales process end to end with them.

Responsibilities of an Account Executive:

• Develop and be responsible for your own annual, quarterly and monthly territory business plan
• Find new prospects from both inbound and self-sourced leads
• Run qualification calls with C-level executives and department leaders
• Close both new business and install base at or above quota on a monthly cadence
• Sell through internal champions to multiple stakeholders, as well as directly to C -level
• Work collaboratively with HubSpot's marketing and technology departments to evolve our sales strategy when new features and products are introduced
• Run online and occasionally in person product demonstrations

Role requirements:

• 3 years in a quota carrying role
• Professional fluency in English and in French
• Experience in a complex selling environment
• Have presented and pitched to C-level executives on a business change
• Management of monthly and annual pipeline as well as proven accuracy in forecasting
• Goal orientated with track record of overachieving on monthly & annual targets
• Trained and/or certified in a standardised sales method (E.g. Sandler)

Who excels in this role? Top performers will demonstrate:

• An understanding of how businesses grow, and confidence advising C-level executives on growth strategies

• Genuine curiosity about business and technology

• A growth mindset and a habit of seeking feedback for self development

• High performance in areas outside of professional work (E.g hobbies, side business, sport, creative)

• Having taken on additional responsibility in a team environment (E.g coaching, mentoring, team projects)

• *What are some of the benefits of working at HubSpot?**

• Generous remuneration and stock units

• Interactive employee training and onboarding 

• Health coverage for you and your family

• Amazing colleagues to learn from and enjoy company social outings, parties, and events

Please note: This is a role that we hire on an ongoing basis throughout the year. If you choose to apply for this role, your information will be reviewed by our recruiting team and we will reach out to you if your background matches an opening at this time or in the future.

#LI-CD3

What will you get to do in this Mid-Market Benelux Account Executive role?

As an Account Executive at HubSpot, you use inbound selling strategies to find new business and help them grow using HubSpot software. You benefit from inbound leads and partner with Business Development Reps to research prospects and create outreach strategies. You run online demos of the HubSpot software and successfully sell the HubSpot value proposition. Your target clients will largely consist of small and mid-sized businesses. This position would be based out of your home office working in an inside sales model, and it is a full closing role.

We are actively hiring for a Senior Level Mid-Market Account Executive; candidates are eligible to be office, flex or remotely located in the UK on inidual preference! Please check out this article for more context: The Future of Work at HubSpot: How We're Building a Hybrid Company.

What are the responsibilities of a Mid-Market Benelux Account Executive?

In this role, you will get to:

• Quickly identify challenges that our prospective customers face and discover the best inbound marketing solutions for their business
• Consistently close new business at or above quota level
• Nurture relationships with highly qualified opportunities at small and mid-sized companies
• Build relationships with prospects and internal stakeholders to grow new business
• Work collaboratively with HubSpot's marketing and technology departments to evolve our sales strategy when new features and products are introduced 
• Help shape the future of HubSpot's mission with your perspectives, ideas, and skills

What are the role requirements?

• Candidates must be based in the UK to be considered for a remote opportunity
• 3+ years of Closing Sales experience
• Fluency in English, Dutch or French is a nice to have
• Unmatched consultative selling and closing skills
• Accurate forecasting and pipeline management
• Track record of being a high performer (e.g. over quota, President's Club)
• A sharp focus on your goals and a strong approach for achieving them

Who excels in this role?

Top performers in the  Account Executive position usually have:

• Strong communication, time management and adaptability in order to be set up for success remotely

• Experience working in a high-growth, "scale up" environment

• Passion for helping businesses grow and curiosity about the tech industry

• Humility and enthusiasm in their work

• *What are some of the benefits of working at HubSpot?**

• Generous remuneration and stock units

• Interactive employee training and onboarding 

• An education allowance up to €4,000 per annum

• Pension

• Health Insurance

• Life Assurance (x4 times your annual salary)

• Long term illness cover

• Amazing colleagues to learn from and enjoy company social outings, parties, and events

Interested in learning more about our Remote Program? Learn more here!

We know the__confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

USA BASED CANDIDATES ONLY - Read below for a list of eligible states

At Photobooth Supply Co, we're on a mission to help entrepreneurs succeed—and our support team is at the heart of that goal. We're looking for a Tier 1 Team Lead to guide and inspire our Tier 1 Technical Support team. In this role, you'll combine your technical expertise, leadership skills, and customer-first mindset to ensure our clients receive fast, accurate, and empathetic support.

This is more than just a support role—it's a leadership opportunity to drive excellence, mentor a passionate team, and elevate the customer experience at every turn.

What You'll Do:

• Lead the Tier 1 Team

• Support, coach, and guide Tier 1 Customer Advocates in resolving customer issues across software, hardware, and account-related topics.

• Ensure team adherence to SOPs, ticket quality, and timely resolution of inquiries through Zendesk, calls, and chat.

• Conduct regular 1:1s, provide feedback, and support team members in achieving their KPI goals.

• Oversee CX RMA workflows to ensure efficient and timely resolution of hardware returns, replacements, and warranty claims.

• Serve as the escalation point for complex RMA cases, coordinating with cross-functional teams (Logistics, Engineering, CX).

• Identify patterns or recurring issues in RMAs and collaborate with internal teams to reduce volume and improve processes.

• Excel in Performance

• Meet key metrics such as ticket handling times and CSAT.

• Analyze trends and proactively address areas for improvement.

• Help the team manage daily support queues.

• Elevate the Customer Experience

• Provide technical support and manage escalated tickets, modeling best-in-class support.

• Deliver empathetic, solution-oriented experiences that build trust and customer loyalty.

• Ensure customers receive clear, concise, and actionable information at every step.

• Collaborate Cross-Functionally

• Partner with Tier 2 Tech, Logistics, Engineering, and CX leadership to surface bugs, improve workflows, and enhance customer success.

• Assist in onboarding, training, and documentation updates for Tier 1 and RMA procedures.

We are looking for candidates who are able to work the following time shift:

Sunday - Thursday, 9AM - 6PM Pacific Time

Please confirm availability for this shift. Applications without schedule confirmation will not be considered.

Requirements

✅ What We're Looking For:

• 3+ years of experience in technical support, with 1+ years in a team lead or management role.
• Experience managing SLAs, support processes, and technical escalations.
• Proven ability to coach team members, execute processes, and hold team members accountable to goals.
• Excellent English language written and verbal communication skills—able to simplify technical details and deliver thoughtful, empathetic service. Do you appreciate the Oxford comma? So do we!
• Strong organizational skills and ability to juggle priorities in a fast-paced, remote environment.
• Comfortable using tools like Zendesk, Google Workspace, and internal SOP documentation.

⭐️ Bonus Points For:

• Familiarity with photo booth equipment, photography gear, or event-based tech.
• Experience in hardware troubleshooting, logistics coordination, or remote team leadership.
• Candidates who have strong opinions on the best Zelda game in the franchise.

✨ Why Join Photobooth Supply Co?

Photobooth Supply Co builds innovative photo booth hardware and software that empower entrepreneurs to build thriving businesses. As the Team Lead for Tier 1, you'll have a direct hand in shaping the support experience for our customers while nurturing the growth of your team. You'll be joining a people-first, product-passionate company that's as dedicated to your growth as we are to our clients'.

Ready to lead with heart, clarity, and purpose?

We can't wait to meet you. Apply now and help our photo booth owners shine!

Must live in one of the following states:

• Arizona
• California
• Colorado
• Florida
• Georgia
• Illinois
• Montana
• Nevada
• New Hampshire
• New York
• North Carolina
• Oregon
• Pennsylvania
• Rhode Island
• Texas
• Utah
• Virginia
• Wyoming

Benefits

Health Benefits

401K for California Based Employees

Education Stipend

Remote Work

Bonus Plan

️ Annual Retreat

✈️ Generous PTO and Holiday Schedule

Quarterly Financial Meetings

Open Book Management

Intimate Team

‍ Work from Home Stipend

This is a remote position.

Job Title: CRM & Account Manager – Go High Level Specialist (Athlete-Focused Startup)

Location: Remote

About Us:

Position Overview:

Key Responsibilities:

• Build, customize, and manage GHL workflows, automations, and pipelines tailored to athlete-specific needs.

• Serve as the point of contact for athlete clients—ensuring they're supported, informed, and engaged.

• Stay on top of GHL updates and marketing automation trends; test and implement new features regularly.

• Collaborate directly with the founder to shape product direction, strategy, and service delivery.

• Troubleshoot and improve CRM processes to maximize efficiency and client satisfaction.

• Help shape the client experience from onboarding to ongoing support and optimization.

Qualifications:

• Substantial hands-on experience with Go High Level is a must—please be ready to show what you’ve built.

• Prior experience working with or within a small business or startup environment.

• Excellent communication and relationship-building skills; comfort in a client-facing role.

• Highly self-motivated, organized, and adaptable to fast-changing environments.

• Interest in sports, a background as a student athlete, or understanding of the athlete mindset is highly desirable.

Nice-to-Haves:

• Basic knowledge of digital marketing, funnels, or social media strategy.

• Experience with tools like Zapier, Slack, Calendly, Stripe, etc.

• Design sensibility or experience with branding platforms (not required, but cool if you’ve got it).

Hummingbird is a remote-first, fully distributed team united by the shared mission of helping fight financial crime. Since our launch in 2017, we’ve helped major financial institutions and tech-savvy trailblazers alike (e.g. Stripe, Affirm, Evolve Bank etc.) orchestrate their compliance programs through our thoughtfully designed, intuitive SaaS product. We believe finding and stopping financial crime is a problem rooted in code, language and design, so we built the product that the heroes doing this work deserve.

We are customer-obsessed, and we love building and shipping great products. We set a high bar, challenge our assumptions, seek erse opinions, and support each other to do our best work.

We do our best to write inclusive, descriptive and accurate job descriptions, but we’re not always perfect. If you’re interested in the role, we’d love to hear from you even if you don’t feel like you meet everything we’re looking for. We’re always iterating and improving, and it’s possible that your experience is even more impactful than we could have imagined.

About the Role

Hummingbird is looking for a Revenue Operations (RevOps) Manager to drive operational excellence across our go-to-market (GTM) teams and broader business operations. In this role, you will partner closely with the SVP of Growth while collaborating cross-functionally across Sales, Marketing, Customer Success, Finance, and other key departments. Your focus will be on optimizing GTM processes, data-driven decision-making, automation, and strategic insights, ensuring seamless execution and efficiency as we scale globally. This role requires a blend of strategic thinking and hands-on execution to enable our teams to operate at their highest level.

What you’re looking to do:

• Support the success of our Growth team by collaborating closely with our SVP of Growth to shape and execute our strategic vision.
• You are passionate about data and you leverage your expertise in Salesforce and Hubspot for analytics to:
  • Implement best practices, evaluating both points of friction in our current processes and emerging business needs, utilizing flows and validations
  • Help increase lead conversion velocity
  • Leverage data analysis and build reports relating to sales effectiveness, marketing campaigns, and customer expansions
  • Identify gaps in Salesforce - help improve data hygiene for reliable reporting and analytics
• Own the relationship between Sales, Marketing, and Customer Success. Your ultimate goal is to fill every stage of the pipeline by tracking ARR, pipeline conversion, churn, and expansion rates
• Partner with leadership cross-functionally to drive improvements. Based on your consistent evaluation & expertise with Sales, Marketing, and Customer Success data, you’ll help implement changes across both the Growth org.
• Ownership of forecasting, compensation plans, territory balancing, and quarterly/annual planning. 

What we’re looking for:

• A strategic thinker and partner to the SVP of Growth to drive key initiatives, optimize sales, identify growth opportunities and customer engagement strategies, and contribute to overall go-to-market success
• A problem solver with strong communication skills who can translate complex challenges into actionable solutions, synthesize insights, and influence stakeholders to help shape the future of our growth strategy
• Expertise in and passion for Salesforce CRM optimization. Someone data-driven and detail-oriented, and driven by the understanding that this work is essential to the growth of the company
• A talent for fostering collaboration across different teams. This person has the desire to be in a highly visible and impactful role in a rapidly growing start-up.
• 5+ years of experience in an operations role specifically focused on Sales, Marketing, and Customer Success 
• Experience with or exposure to full funnel sales processes and/or marketing campaign generation
• Interest in and exposure to the SaaS world
• Salesforce Administrator Certification preferred

What’s in it for you:

• The chance to help build from the ground up. The hires we’re making now are foundational to our growth as a company, so you will have an opportunity to help shape the future of Hummingbird.
• Competitive compensation including cash and equity.
• Remote-first, fully distributed company with flexible working hours.
• Awesome health, vision & dental benefits, and 401k.
• Safe, respectful & comfortable work environment with colleagues and leadership who prioritize ersity, equity, inclusion and belonging.

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please don't hesitate to contact us to request accommodation.

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of erse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

We believe that the most effective teams are built on skills and passion, which is why in our recruitment process, in addition to learning about your background and experience, we really want to understand who you are and what empowers you.

Are you ready to revolutionize the way businesses manage their work at scale? Join our dynamic team at Monday.com and be a part of the next evolution of Work Management, Monday’ core product, and play a pivotal role in defining the category of Collaborative Work Management.

We are looking for a seasoned Group PM to lead one of our most strategic areas in Work Management as we are focused on winning with enterprises. In this role, you will help provide visibility to our largest customers' leadership teams, connecting their strategy to execution across their organization. This position provides a rare opportunity to hugely impact a fast-growing, global company with significant visibility and opportunity to collaborate across monday. You will establish the group, recruit and develop a strong pms, and collaborate with them to deliver winning capabilities.

#LI-DNI

• Lead, mentor, and inspire a cross-functional team of product managers, designers, and engineers. You’ll take full ownership and have a massive impact on the company

• Foster a collaborative and innovative team culture that encourages creativity and excellence.

• Drive focus and speed within your group to ship products people need and love

• Collect and analyze a wide range of inputs to identify opportunities to make sure your team is always working on the most impactful things

• Evaluate the team’s solutions through qualitative methods such as user interviews, usability tests & surveys along with data analysis and AB tests

• Understand the market, competition, and champion our users to craft product strategies that will lead to long term success

• Work closely with stakeholders across the company - product teams, sales, marketing, and customer success teams to drive product adoption and customer satisfaction.

• You have at least 7 years of experience as a product manager with at least 2 years of managing PMS with a proven track record nurturing top talents and and leading execution to deliver impactful products.

• You’re expert at setting and achieving strategic objectives, adapting product strategy based on research, data, and industry trends in a dynamic, fast-paced environment. 

• You are passionate about building great user experiences that solve real needs with the highest level of craft.

• You have strong communication skills and have the ability to outline a clear vision in front of internal and external stakeholders and be able to thoroughly explain the rationale of product decisions.

• You are analytical and experienced in working both with qualitative insights and quantitative data to drive product decisions. You know your way around A/B tests, analytics tools and user interviews, surveys, and usability tests.

• You possess natural ownership abilities and entrepreneurial qualities - you’re self-driven, fast learner and you feel comfortable motivating, leading, and making decisions in a fast paced, ever-changing environment.

• Previous experience leading SaaS products with enterprise focus – a plus.

• Experience with productivity tools, project management, and data insights or related domains - a plus.

#LI-DNI

Ta journée type: 🔸 60% - Création de campagnes hebdomadaires pour tes clients 🔹 20% - Mise en place et amélioration des automations (SMS & Email) pour tes clients 🔹 20% - Reporting des performances de tes clients

Je m’occuperai de combien de marques ? Entre 3 à 4 marques, en binôme !

J’aurai de la liberté dans mon travail ? On accueille la créativité à bras ouverts ! Du moment que l’ADN de la marque est respectée, on est à fond pour l’originalité !

Pour ce qui est des horaires de travail : Tu organises ton temps de travail comme tu veux ! L’important, c’est de faire rêver nos clients avec tes emails ! 😎

Conditions de travail : ⚠️ 2 POSSIBILITÉS ⚠️ Un contrat en CDI en Andorre OU la possibilité de travailler en freelance, en full remote, de partout dans le monde 🌎

Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweiel 17 Ländern rund um die Uhr und rund um den Globus im Einsatz.

Wir sind stolz darauf, eine Plattform zu schaffen, das von Teamarbeit, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und helfen Sie uns dabei, die Zukunft des Kundenservice zu gestalten!"

Wir sind stets auf der Suche nach talentierten und kreativen Köpfen, die Lust haben, an spannenden Projekten mitzuwirken. Bei uns erwartet dich ein dynamisches Arbeitsumfeld, spannende Projekte, eine Zusammenarbeit auf Augenhöhe und die Möglichkeit, deine Fähigkeiten weiterzuentwickeln.

Und der Erfolg gibt uns recht, wir wachsen weiter und suchen fast 100 weitere EU-Freelancer (m/w/d) um uns im Inbound-Kundenservice für einen Auftraggeber aus dem Segment Telekommunikation (Mobilfunk) zu unterstützen.

Aufgaben

Deine Mission:

• Annahme und möglichst fallabschließende Bearbeitung eingehender Anrufe,
• Professionelle und serviceorientierte Kommunikation mit den Kunden,
• Erfassung und Dokumentation der Kundenanliegen im CRM-System,
• Sicherstellung einer hohen Servicequalität und Kundenzufriedenheit.

Qualifikation

Dein Profil:

• Du erfüllst die Vorraussetzung als Freelancer zu arbeiten,
• Du verfügst über erste Erfahrungen im Kundenservice,
• Dein Arbeits-/Wohnort liegt in der EU (außerhalb Deutschland) oder Du wanderst demnächst aus
• Du hast sehr gute Deutschkenntnisse (C1/C2 nachweisbar),
• Eigenständige Arbeitsweise und hohe Zuverlässigkeit,
• Du hast einen sicheren Arbeitsplatz, der für Dritte nicht einsehbar und/oder zugänglich ist,
• Du verfügst über einen Schreibtisch, einen Bürostuhl, und die erforderliche Hardware (PC, zwei Monitore, Maus/Tastatur, Webcam, Headset),
• Du hast eine stabile Internetverbindung mit mindestens 50 Mbit/s (per Kabel).

Benefits

Unser Angebot:

• Einen fairen Vertrag und eine angemessene Vergütung deiner Freelancer-Leistung,
• Die Perspektive einer langfristigen Partnerschaft,
• Eine Zusammenarbeit auf (echter) Augenhöhe,
• Eine umfangreiche und persönliche Einarbeitung.

Klingt gut? Dann freuen wir uns auf deine Nachricht!

📍Location - Remote with one day per quarter travel to our London or Sheffield office - whichever is closest. (Travel paid by us)

⏲ Working hours - 40 hours per week (Monday-Friday, 9am-6pm with very occasional Saturday working)

💰  Salary - £25,500 (OTE of £27,500) 

📅 Start Date - Tuesday 5th August (this is not negotiable - sorry!)

nb. Contact Centre experience is essential for this role.

Our mission:

• Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world 🌎

• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠

• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! 💚

The Opportunity:

• Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements

• Helping tenants to get their dream home through meeting and exceeding targets.

• Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email.

What we need from you:

• Previous experience working in a highly targeted and fast-moving contact centre - sadly if you do not have this experience sadly we will not be able to move forward with your application

• Customer centric mindset allowing you to quickly identify and understand the needs of our different customers

• Have great attention to detail and can easily identify inconsistencies

It would also be great if:

• You have previous experience in conducting credit or ID checks or working within the lettings industry

• you’re super organised and have proven your ability to prioritise effectively

What's in it for you:

• 🚀 Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!

• 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health

• 🌴 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.

• 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

• 🤩 Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

What’s next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!

A full job spec is available on request

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

Regrettably we are not able to provide sponsorship for this role.

No agencies please - we have tried and trusted partners we would turn to should we require support.

Who are we? 

Panaya is a leading provider of ERP and CRM Change Intelligence and Smart Testing solutions. Our SaaS platform empowers enterprises to accelerate change implementation while minimizing the time, cost, and risk across business applications like SAP®, Oracle® EBS, and Salesforce.com. 

Powered by cutting-edge data aggregation, machine learning and AI-driven Smart Testing, Panaya provides deep insights and automation that enable organizations to identify dependencies, accelerate testing, and ensure business continuity. With Panaya, companies gain the confidence to evolve and innovate rapidly. 

Recognized by DUN’s 100 as one of Israel’s top Hi-Tech companies to work for in 2024, Panaya has also been honored by Gartner and Forrester for its market leadership and innovation.  

What Will You Do? 

As a Regional Sales Manager, you are responsible for developing new business in the region to support new and expansion revenue growth. You work towards an allocated new business sales revenue target within your territory, reporting to the VP sales of EMEA. 

Key Responsibilities: 

• Win new logos and strategic expansion sales revenue, in line with targets  

• Create a market development strategy and execute on it 

• Work on a defined customer list and coordinate the sales activities there 

• Build and leverage regional channel partners (i.e. resellers, SI's, ISV's, technology partners, and alliances) to scale the efforts and overachieve on set goals 

• Act as primary and overall manager of all the activities with the customer 

• Identify and cover all organizations that fall into your designated account list focusing on building a strong pipeline and closing opportunities according to quarterly and annual targets 

• Build and execute on a full enterprise account plan that outlines the strategy to maximize the total account revenue 

• Promote and sell the entire appropriate Panaya portfolio to the different customer stakeholders 

• Re-engage with former customers and create new revenue from existing strategic customers by up-and cross-selling 

• Generate, qualify and follow up on leads and turn into opportunities  

• Work with presales, marketing, and other Lines of Business (LOBs) to maximize the return from the assigned set of accounts 

• At least 5 years of experience in direct sales to large enterprise customers, with a proven, successful track record of generating revenue and closing business.  

• At least 5 years of experience in sales of complex software solutions, preferably SaaS  

• At least 5 years of experience in sales within the French market. 

• Native French speaker 

• Extensive experience in leveraging partnerships (SIs, alliances, ISVs) to win business and scale it multiple times  

• SAP/Oracle/ Testing experience/knowledge  

• Comfortable working in a fast-paced environment 

• Self-starter, fast learner, and thirsty for knowledge and information 

• Ambitious and hungry to win new business, overachieve on quota and earn a great bonus 

• Ability to organize and prioritize assigned tasks. 

• Excellent skills in multiple-opportunity management 

• Willing to travel on a frequent basis 

• Team player 

• Working on a home office mode 

• Based in Paris, France 

Please send your resume in English

Position - HubSpot to Microsoft Dynamics CRM Migration Specialist

Very Good communication skills are required as end client is from US

Relevant experience of minimum 3 years is mandatory in CRM Data migration projects

SHIFT 6:30 pm to 3:30 am IST

HubSpot to Microsoft Dynamics CRM Migration Specialist is required

Mandatory Certifications:

1. Microsoft Certified: Dynamics 365 Fundamentals

2. Microsoft Certified: Power Platform Fundamentals

Strong knowledge of HubSpot CRM and Microsoft Dynamics 365 CRM architecture.

Expertise in ETL processes and tools (Kingsway Soft, Azure Data Factory, Talend.

Hands-on experience in configuring Microsoft Dynamics CRM workflows, automation, and security settings.

SQL queries and PowerShell scripts.

Understanding of data compliance and governance (GDPR, HIPAA, SOC 2)

Develop and execute a migration strategy, including data extraction, transformation, and loading (ETL).

Minimum contract duration is 3 months with higher chances of extension.

Interested candidates please send your resume to [email protected]

We anticipate the application window for this opening will close on - 29 Jul 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We seek out and hire a erse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

This field-based role is responsible for the execution of US Cardiac Rhythm Management (CRM) field inventory strategies and initiatives to achieve Service, Inventory, Scrap, Obsolescence, Gains and Losses (SOGL) and Freight goals.  This position acts as a district liaison for inventory topics between field-based employees (Sales Reps, Clinical Specialist, District Managers)/ Customers and the internal team (Global Supply Chain, Distribution, Customer Care, Marketing, Logistics, and IT) while reporting directly into the US CRM Field Inventory Analyst organization.

This inidual must be analytical, results oriented and highly organized with the ability to multi-task and have a readiness to adapt to changing field and departmental needs. The field inventory team will receive cross-training for the cardiovascular clinical specialist role and can transition to this cardiovascular clinical role as part of the standard career path.

Responsibilities may include the following and other duties may be assigned.

Field Inventory Management 

• Daily engagement with multiple internal and external business partners to coordinate inventory strategies.
• Support inventory repositioning for emergent case needs, filling order from field, short date management, stagnant inventory management, cycle count completion and correction of inventory accuracy issues.  
• Partner with field-based District Service Managers, Clinicals Specialist, Sales Reps and District Managers to ensure the right product is the right place at the right time helping to execute the perfect patient and customer experience through daily coverage logistics.
• Coordinate and execute Phase-In and Phase-Out activities for product launches including coordinating with other Medtronic employees on collection and accessing accounts/hospitals to place and remove inventory while ensuring support documents are accurate.
• Mobilize inventory for supply constraints within the assigned district.
• Collaborate with internal team of Customer Care Supply Chain Analyst and Field Inventory Program Managers to accelerate shared business objectives focused on mobilizing inventory.
• Build credibility, trust, and respect from internal and external customers.
• Looks for win-win solutions to meet BU needs while also driving the Field Inventory strategies.
• Review and analyze data and proactively elevates issues; partners with stakeholders to drive action appropriately.
• Take initiative by not only identifying opportunities/issues but also developing business cases and alternatives.
• Communicate and facilitate the execution of inventory management initiatives with sales teams.

Account Consignment Inventory Management 

• Proactively monitor and maintain inventory levels at customer accounts.
• Conduct cycle counts of inventory at customer accounts as needed.
• Ensure expired and short-dated units are identified, segregated, returned, and swapped out for longer-dated units in alignment with internal process and procedure.
• Assist with resolving discrepant inventory levels at customer accounts.
• Educate customers on inventory management requirements including care and handling, inventory level maintenance, Use-by-Date reviews, order placement, returns, swap-outs, and other processes as required.
• Maintain effective relationships with Customer Care Supply Chain and Customer service operations to insure effective fulfillment of customer orders.
• Assist sales field with obtaining signed Consignment Agreements (CA) and Inventory Schedules (IS).

Other Job Duties

• Provide regular on-call support for evenings and weekends when critical business needs arise. 
• Remote position that travels locally regularly including additional overnight or occasional flight travel.
• Understands and adheres to FDA Regulations, quality and training requirements, SOPs, and Work Instructions—continually looking for opportunities to improve quality.
• Stay current on internal training requirements and product knowledge.
• Proactively propose ideas for process improvement and takes action to drive completion.
• Meet deadlines and drive results; proactively communicate and reset expectations when timeline is not achievable.
• Able to work flexible schedule as business needs dictate.

Additional Information

• This position will support the Birmingham, Alabama territory. The ideal candidate would reside near Birmingham, Alabama to successfully support this district.
• This role is 100% field-based, and candidates will be travelling locally for the majority of job duties. Candidates must be able to support overnight/long distance travel within the Birmingham district when required (25-50%)
• Must have valid driver’s license with clean record and subject to regular driver’s license review for compliance purposes.

Must Have: Minimum Requirements

• Bachelor’s degree required
• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Nice to Have

• High aptitude for problem solving and troubleshooting.
• Excellent communication, interpersonal and customer service skills
• Experience with inventory management within supply chain or distribution environment
• Self-motivated; can work with minimal supervision remotely traveling to key customers. 
• Ability to participate in numerous tasks and work multiple projects in a fast-paced environment.
• Systems knowledge:  Microsoft Excel, PowerPoint, Word, Visio, Salesforce, mStar
• Ability to travel overnight on short notice as needed.
• Interest and desire to grow into a clinical field-based role such as Clinical Specialist, Sales Rep, Field Inventory Analyst Manager, District Service Manager or District Sales Manager
• Six Sigma Yellow, Green or Black Belt Certification
• APICS CPIM/CSCP Certification
• Strong analytical and problem-solving skills
• Demonstrated negotiation/influence management skills--positively resolving conflict.
• Demonstrated ability to communicate effectively and professionally (written and verbal) 
• Strong organizational and multi-tasking skills; Highly flexible to changing business needs.
• Proven ability to produce consistent, detail oriented, high-quality work.
• Ability to make sound decisions and drive action independently.
• Ability to execute logically, calmly and efficiently in a chaotic and stressful environment.
• Strong knowledge and understanding of supply chain-related regulatory requirements and ability to assess current procedures and resolve gaps.
• Experience working in a regulated environment--ideally the medical device industry.
• Proactively drives results.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

Salary ranges for U.S (excl. PR) locations (USD):$66,400.00 - $99,600.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Learn more about our business, mission, and our commitment to ersity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified iniduals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find herea list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

abra R&D is seeking an Embedded Linux Application Developer (C++) to join our team!

About The Role:

We are looking for a highly experienced Embedded Application Developer to lead the development of user-space applications for Linux-based embedded systems. This role involves taking features from concept to release, working independently with technical documentation, and collaborating with cross-functional teams. If you're passionate about embedded systems and enjoy solving complex challenges, this position is for you!

Key Responsibilities:

• Develop user-space applications for Linux-based embedded systems using C++11 and higher.

• Take ownership of the development lifecycle, including requirements, design, integration, and post-release troubleshooting.

• Work independently with external requirement documents and technical specifications (SPECs) provided by manufacturers.

• Perform hands-on debugging and integration on target devices, including collaboration with FPGA teams.

• Actively contribute to system architecture and ensure smooth functionality across software layers.

• Provide technical mentoring to new team members (advantage).

• 5+ years of experience in developing user-space applications for Linux-based embedded systems using C++11 or higher.

• Proven ability to independently develop features from requirements to deployment and troubleshooting.

• Strong experience with Linux OS, including hands-on debugging on target devices and integration with FPGA systems.

• Experience working with technical specifications (SPECs) from external manufacturers.

• Previous experience mentoring team members – an advantage.

This position is open to both women and men.

We are looking for an experienced Customer Support Specialist to join our team. The successful candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction.

Customer Support Specialist Duties and Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels
• Identify customer needs and provide appropriate solutions
• Maintain records of customer interactions, transactions, and comments
• Create and maintain customer accounts
• Collaborate with other departments to resolve customer issues
• Monitor customer feedback and provide recommendations for improvement

Customer Support Specialist Requirements and Qualifications:

• Bachelor’s degree in a related field or equivalent experience
• Minimum 2 years of customer service experience preferred
• Excellent verbal and written communication skills
• Proficient in Microsoft Office
• Strong problem-solving and conflict-resolution skills
• Excellent time management skills and ability to multitask
• Positive and professional attitude

At Freshly Commerce we’re on a five-year mission to become the AI-powered logistics brain for commerce. Today our three Shopify apps untangle inventory, bundling, and fulfilment for brands like Sennheiser, YAMAHA, and Stanley Drinkware; tomorrow we’ll deliver intelligent automation that feels like an on-staff ops team so merchants can focus on the vision, not the busy-work.

We're a small but mighty team of 6 core members (2 support specialists), supporting over 20,000 businesses globally. Bootstrapped and profitable, we're scrappy in our approach to learn and adapt quickly, yet we take great care in the work we deliver.

If this sounds like the kind of place you'd like to work, we'd love to hear from you!

About this role

In this role, you'll have significant ownership of your work, make impactful decisions daily, and report directly to the founders. This is a full-time remote position open to candidates in all timezones.

Support is the foundation of everything we do. Our apps have consistently maintained high ratings on the Shopify App Store because our support team genuinely cares about helping merchants succeed. As one of our early support hires, you’ll get to know our products inside and out and become a go-to expert on how things work under the hood.

You’ll be joining a small but growing support team, where we all wear many hats. You’ll need strong troubleshooting instincts, a curious mind, and a willingness to get into the weeds. You should feel comfortable making judgment calls on UX or product questions, and know when something needs to be escalated.

There’s plenty of room to grow with us, including the opportunity to step into a leadership role. 

What we’re looking for:

• Someone who’s comfortable ing into technical issues and can confidently support merchants over email and through clear, helpful video recordings.
• A strong track record in customer-facing roles, with a focus on delivering thoughtful, efficient support. You listen closely, ask the right questions, and know how to turn a frustrating situation into a positive experience.
• Good judgment around what needs to be escalated and what doesn’t. You’ll know when to loop in teammates and how to make that handoff seamless for the merchant.
• An eye for patterns and the ability to turn merchant feedback into actionable insights for our product and engineering teams.
• The ability to prioritize effectively. You can assess what’s urgent, what’s important, and what can wait, especially when everything feels like it needs attention.
• Comfort with change. You stay calm when the product evolves and enjoy picking up new knowledge as you go.
• A team-first mindset. You jump in to support others, document what you’ve learned, and share what’s working so we can all move faster together.
• Strong communication skills, especially in writing. You know how to keep things clear, friendly, and easy to follow, whether you’re talking to a merchant or a teammate.
• Natural troubleshooting instincts. You enjoy working on tricky issues and figuring out what’s actually going on, not just treating the symptoms.
• Great attention to detail. You care about getting the small things right, because they add up to a better experience.
• A curious mind. You’re always learning, always testing, always a few steps ahead.
• The ability to explain complex ideas in a simple way, especially for merchants who aren’t technical.

Bonus experience:

• Previous experience in technical support at a SaaS or tech company
• Familiarity with HelpScout or other ticketing systems
• Hands-on knowledge of front-end development (HTML, CSS, browser dev tools)
• Working understanding of REST APIs and common data formats like JSON or XML
• Comfort with debugging using Chrome DevTools, especially for browser or front-end issues
• Knowledge of how HTTP and DNS work at a basic level
• Experience reading API documentation and troubleshooting third-party integrations or custom app setups
• Some exposure to GraphQL APIs
• Shopify theme development and Liquid: Knowing how themes interact with app blocks, line item properties, and cart/checkout logic helps when diagnosing visual or UX issues on merchant stores.
• Understanding of Shopify’s admin and storefront APIs: Familiarity with how Shopify’s APIs behave (especially in headless or custom setups) can be useful when troubleshooting sync issues, metafields, or app-triggered updates.

Beyond technical expertise, success in this role means embodying these three core values:

1. Resourcefulness: You are relentlessly resourceful, always finding a way to achieve the highest standards of quality. You know where to look and whom to consult when faced with challenges, understanding that we always support each other.
2. Ownership: You take complete ownership and pride in your work. This means deeply understanding our merchants' problems and how new features or updates affect them.
3. Communication: You’re clear, thoughtful, and intentional in how you communicate with both merchants and teammates. You surface issues early, share relevant context, and keep things moving without needing constant follow-up. Since we work remotely and mostly async, clear communication helps us stay aligned.

Async by default

If you’ve ever ended a day of back-to-back meetings wondering when you were supposed to get any actual work done—we get it. We’ve been there. That’s why we’ve built a culture that protects time, encourages focus, and trusts you to do great work without constant check-ins.

We meet once a week for 30 minutes on Mondays. The rest of the time, we default to async: clear Slack threads, thoughtful Looms, and shared documents. 

Perks & compensation

• Competitive salary + annual pay increases
• $1,000 annual workspace stipend for laptop, headphones, or that standing desk you’ve been eyeing.
• AI tooling on us – full access to Cursor, Claude, ChatGPT, Gemini (and whatever else you need) for research and coding. 
• Flexible hours – work when you’re most productive; we just ask for ~4 hours of overlap with Eastern Time (9 am to 5 pm EST).
• Flexible vacation policy – take the time you need, no arbitrary caps.

Our interview process

1. Application & short demo video: Submit your application plus the two-minute recorded screen-share. Both founders watch every submission, so take the chance to show how you think, not just what you click.
2. Conversation with the co-founders (30 min): Meet Lichen (CEO) and Basil (CTO). We’ll talk about projects you’ve worked on, how you approach support and problem-solving, and what kind of work energizes you.
3. Paid take-home assignment: We’ll send you a real-life merchant scenario to work through and pay you $100 USD for your time. 
4. Reference chats: We’ll speak with two people you’ve worked with to understand your collaboration style and strengths.
5. Offer: If it’s a match, we move quickly, answer any final questions, and welcome you to the team.  

About the Role

Clipboard Health is looking for highly motivated, customer-focused iniduals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.

What You’ll Do

✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.

**

🚀 Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.

Who Can Apply?

📌 Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.

Why Join Clipboard Health?

✅ 100% Remote – Always. Work from anywhere in the world.

📌 Next Steps After Application:

• The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.
• If you pass the initial screening, you will receive an email with case study instructions within 2-3 days.
• Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered.

**

To succeed in this role, you must have:

**Ready to Make an Impact? Apply Now! 🚀

If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!

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Imagine waking up each day excited for work, knowing your words and support help shape the futures of learners across the globe. If you’re a passionate communicator who thrives in both structured systems and creative writing, then we have an exhilarating opportunity for you at the IxDF (Interaction Design Foundation)!

We’re now looking for an Admin and Support Specialist who’s also ready to grow: someone who will start by supporting our members through written communication and internal operations, and who will gradually step into the world of content and course creation.

Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere.

With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with erse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.

Your place in the IxDF Universe

• Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.

• Collaborate with our Editorial Team on a variety of writing and editorial ad-hoc projects.

• Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.

• Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.

• Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.

• Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.

• Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.

• Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.

• In time, we’ll help you upskill so you can help create world-class educational materials—in the form of highly engaging articles, design templates, portfolio exercises, videos, and much more. This will allow you to participate in the editorial processes behind creating courses for tens of thousands of learners worldwide.

Do You Share the Vision of IxDF?

People don’t just buy our courses; they invest in a better version of themselves. That’s why every sentence we write, from a support message to a course description, must do more than just inform. It must reflect what we believe in as a brand, and speak to the heart of our learners.

• Show the dream outcome: Help people imagine a future of creative, meaningful work, freedom, fulfillment, flexibility, and impact through great design.

• Strengthen belief in success: Build confidence through real stories and practical examples. People should feel, “If they did it, I can too.”

• Overcome barriers: Write in a way that’s simple, human, and motivating. No jargon. No overwhelm.

Your writing won’t just explain, it will inspire, energize, and support. Whether it’s a member support email, a help article, or a piece of educational content, your words will give our members clarity and confidence in our IxDF brand.

About You

• You’re an expert wordsmith with an eagle eye for the tiniest details and a keen ear for flow.

• You are fluent in written and spoken English with great writing skills, perfect grammar and an appreciation for the power of tone, brevity and microscopy.

• You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm.

• Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision.

• You relish solving problems—especially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.

• You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.

• Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.

• You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.

• You are located within a time zone from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.

Bonus Points

• You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world.

• You have your own blog or a social media page where you create and share articles or other forms of original content.

• You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand.

• You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear.

What We Can Offer

• A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.

• Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.

• A Global, Purpose-Driven Team – Work alongside passionate professionals from all over the world, united by a common mission.

• Engagement with a Thriving Global Community – You’ll have the opportunity to support and interact with our local groups, educational partners, and community initiatives. Whether it’s helping organize IxDF Local Groups, facilitating partnerships with educational institutions, or engaging with our vibrant design community, your work will contribute to a stronger, more connected global network of UX professionals and learners.

• A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.

• A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.

• A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education for everyone across the planet. It’ll be yours too.

• A company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – and with exceptional order and efficiency.

• A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.

• We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.

How to Learn More and Apply  

To submit your application as well as learn more about our Work Culture and Values, please visit https://www.interaction-design.org/about/careers 

Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you! 

Salary and compensation

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