Director, Customer Experience

Location Remote

Category Marketing & Communications

Job Id JR102697

Job Type Full time

Remote Remote

Summary:

The Director of Customer Experience will be instrumental in building a world class customer center of excellence group and be a leading force in implementing cutting-edge customer experiences. The Director will support setting the vision, strategy, goals, fosters collaboration, and motivates a team to achieve outstanding results and exceed customer expectations. Excellent business acumen to drive continuous improvement opportunities, facilitate stronger partnerships with other leaders and thought partners and stakeholders across Freedom Mortgage to drive our “Customers for Life” strategy across the organization.

Essential Job Duties and Responsibilities:

• Develops and coaches the team to conduct advanced customer analytics and applying customer insights to drive business growth, retention and ongoing process transformation.
• Leads the implementation of processes, technology/tools, education and best practices to increase adoption of customer insights.
• Evaluates how future technology solutions and methodologies affect current and future business strategies and practices always with a customer/end-user focus.
• Keeps current with emerging technology applications and business trends; identify best practices from these trends to implement.
• Establishes customer experience benchmarks across key areas of customer interaction, implement any additional metrics required to understand performance and provide ongoing reporting.
• Identify and prioritize opportunities to improve and enhance the customer experience through voice of customer feedback, defect identification and elimination, customer monitoring and direct customer outreach.
• Serves as the leading voice of the customer and acts as a customer experience advocate in considering decisions that will impact the customer; leads the Customer Experience transformation.
• Leverages information learned from analyses to develop ways to improve operations and manage expenses. Collaborate with others to implement changes related to the analysis and monitoring of new or improved policies, procedures, practices, and standards.
• Continuously drives improvements in process and practices and makes recommendations to the business stakeholders.
• Develops tools to measure effectiveness of customer engagement. Defines operational metrics, establishes system for tracking metrics and creates cadence for review.
• Oversee monthly performance reporting for business unit.
• Work with business unit stakeholders to constantly improve reporting and complete ad hoc analysis.
• Lead preparation of materials for senior management presentations/meetings (monthly business reviews).
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Qualifications:

To perform this job successfully, an inidual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Hands on experience building out a customer success function: processes, systems, roles and teams.
• Setting priorities, meeting deadlines, and consistently producing high quality work.
• Managing, processing, and applying large quantities of information quickly and accurately.
• Making decisions in a fast-paced organization.
• Planning, executing, and displaying detailed qualitative and quantitative analysis and problem-solving skills.
• Managing multiple large projects.
• Analyzing and improving processes
• Communicating with management, customers, product lines and other employees in an effective manner and style using oral, written or presentation skills to convey results, resolutions, or new information to drive business results.
• Strong empathy for customers and passion for revenue and growth.
• Strong customer focus, leading and designing customer centric quality and experience internal and external measuring tools.
• Proven ability to influence across organizational boundaries, obtaining shared mindset and execution for results.
• Experience managing cross functional initiatives.
• Highly developed interpersonal skills: a leader who can be as effective through influence with or without positional authority.
• Proven ability to innovate and improve processes and outcomes.
• Experience Net Promoter or Customer Satisfaction Survey processes.
• Strong quantitative, analytical, benchmarking and statistical skills required.

Education and/or Experience:

• Bachelors Degree from a four (4) year College or University; or equivalent combination of education and/or experience.
• At least 10 year’s related experience in a high-performance service environment that has consistently demonstrated Service Excellence with demonstrated significant measurable results

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Problems typically impact many departments. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Explore Location

Customer Support Specialist

Remote

Customer Success

Full time

Atlanta, Georgia, United States

OVERVIEW

APPLICATION

Description

SUMMARY: Groundfloor is searching for a proactive, quick-thinking, problem solver with a talent for connecting with people. If you’re authentic, detail oriented and eager to grow, and customer focused, we want you on our team!

Groundfloor is a remote-friendly, hyper-growth, wealthtech company based out of Atlanta. We value vulnerable high-quality/low-ego collaboration. If that sounds good to you, join us!

THIS JOB MIGHT BE FOR YOU IF:

• You’re a problem solver who likes to think on your feet and enjoys a challenge.
• You thrive in a fast-paced environment, can adapt to change and provide insights on ways to improve.
• You go above and beyond because you want to, not because you have to.
• You consider yourself a ‘people-person’, because you love helping and connecting with people.
• You believe the details are important and actively listen for them.
• You are authentic, accountable, and persistent.
• You are humble enough to ask questions and have a drive towards learning new things.
• You have a sense of humor and a good attitude while maintaining a good work ethic.
• You enjoy engaging in financial conversations through various methods of communication; verbal and written.

A DAY IN THE LIFE:

• Build strong and lasting relationships with our customers, supporting them through white-glove service
• Demonstrate your unique problem-solving abilities, provide solutions that exceed customers expectations
• Contribute to implementing processes, tools, and systems to improve customer success delivery (e.g., live chat)
• Identify opportunities to improve established business metrics to drive efficiencies and improve the customer experience
• Develop a deep understanding of the business – our key metrics, drivers for growth and participate in formulating our overall service and sales strategy.
• Champion the customer view; always look for ways to improve the customer experience, remove pain points, champion product and service opportunities, increase engagement and retention.
• Take ownership of customer inquiries, partnering with the appropriate team members, and providing updates to the customer along the way for the best possible customer experience.
• Take inbound calls and digital requests from investors and respond accordingly to create a memorable experience by actively seeking out ways to WOW.
• Anticipate additional questions/needs based upon previous interactions and provide insights to proactively provide support to investors.
• Contribute to a fun and inspiring work environment
• Work Schedule: 8-5p EST (Mon-Fri); Flexibility available for the ideal candidates

Requirements

YOUR EXPERIENCE + A FEW NICE TO HAVES:

• Recent College graduate BA/BS degree 0-1 years experience or 3+ years recent experience in a similar role ( preferably in Financial Customer Service)
• Experience with CRM systems (i.e.Hubspot, Intercom & Dialpad) is a bonus.
• Experience in real estate and/or finance.
• Bilingual (English / Spanish) is a bonus, but not required.
• Keep update date by learning from our own content and other relevant sources (i.e. Groundfloor Blog, Internal Knowledge Base)

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental, and vision benefits, potential equity for strong candidates, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

GROUNDFLOOR is an equal opportunity employer and all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

About GROUNDFLOOR

Since its launch in 2013, participants in GROUNDFLOOR’s real estate loans have earned annualized returns averaging 10 to 12 percent in a 6 to 12-month timeframe. No prior real estate knowledge is needed, and the $10 minimum is intentionally a low barrier to entry to give everyone the ability to build wealth in real estate. To date, GROUNDFLOOR remains the only platform offering direct participation in inidual real estate investments to all on a broad scale, regardless of income or net worth.

The company is headquartered in Atlanta and has raised more than $30 million in capital from a variety of sources, including venture capital and online public equity offerings. As of its most recent round of financing, the company has over 7,700 public shareholders and is 30 percent customer-owned.

Customer Care Representative

Job Type Full-Time (Non-Exempt- Hourly)

Location USA (Remote)

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and erse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

We Offer:

• Full-time employment, competitive pay, health insurance, and other benefits;
• All the equipment you need to work from home;
• Being directly part of a start-up unicorn company;
• Working in a team that values quality over quantity and has achievable goals and metrics;
• Having a real chance of internal training and growth;
• Working in a healthy, balanced, fun, and challenging environment;
• Working remotely from anywhere in the USA.

Responsibilities:

• Answer technical support tickets via email, chat, Screen shares (Live troubleshooting), and phone.
• Communicating with customers in a professional and empathetic manner.
• Providing timely and accurate customer feedback.
• Managing multiple tickets and tasks at one time.
• Collaborate with our engineering and product teams to solve more complex issues.
• Identify, document, and follow up with engineers on product bugs and features.
• Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers.
• Documenting customer interactions and maintaining customer records in Talkdesk’s CRM system.
• Contributing to Talkdesk’s knowledge base articles and troubleshooting documentation for internal and customer use.
• Other projects and tasks as assigned by Customer Care Leadership
• Willing to work flexible hours and weekends.
• 40+ hours / 5 working days per week, from Monday through Sunday, and rotating holidays.
• Training Monday – Friday for 4 weeks, hours TBD
• Initial shift hours PDT – 8 to 4:30 pm.

Requirements:

• Fluent in English: Reading, Writing, Speaking.
• Excellent written and verbal communication skills.
• Previous experience in a client-facing technical role for a CCaaS business.
• Must have a dedicated quiet workspace with high-speed internet.
• Strong problem-solving, decision-making, and critical-thinking skills.
• Professional, courteous, and committed to providing amazing customer support.
• Open-minded, positive, and keen to learn.
• Great attitude, a team player.
• Keen to mentor and help train junior team members.
• Training will be provided but Training hours may differ from shift hours.
• Experience using a ticketing system.

Bonus Points:

• Fluent level in other languages (preferably Spanish);
• Degree in a technical subject;
• Knowledge of IP Telephony;
• Experience diagnosing QoS issues;
• Experience with Call Center technology such as IVRs

Bitfinex is looking to hire a Customer Support Specialist - Brazil to join their team. This is a full-time position that can be done remotely anywhere in Brazil or on-site in Sao Paulo.

Galxe is looking to hire a Customer Success Associate to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Title: Administrative Associate 2 -Med School Finance

Location: Minneapolis United States

Job Description:

MMCGME is comprised of 12 high profile member institutions in the Minneapolis/St. Paul Metro and Greater Northern Minnesota area. The Metro Minnesota Council on Graduate Medical Education (MMCGME) is a consortium of Minnesota teaching hospitals and the University of Minnesota. The MMCGME mission is to meet community needs for physicians by advancing quality graduate medical education through centralized state of the art information systems, uniform cost effective administrative process, core curriculum and common policies, promoting member organizations’ teaching programs in a competitive health care environment. The MMCGME Services Group administers common processes for regulatory reporting and offers Twin Cities GME programs a single common application platform for program administration.

The Medical School is committed to an excellent employee experience, offering a flexible work environment that meets the needs of students, staff, faculty, and the communities we serve. Flexible work arrangements may include flexibility in schedule and/or work location. All UMN employees are expected to follow applicable public health and safety procedures. This position is remote from home.

JOB RESPONSIBILITIES

Managing projects (20%):

• Manage cross-functional organization initiatives that will bring consistency across the MMCGME community (both hospitals and programs) as it relates to program administration and regulatory reporting processes.
• Manage regulatory reporting, such as evaluations, procedures, conferences and block schedules in New Innovations software.
• Partner with member organizations to drive cross-functional initiatives and assist with development of documentation (requirements and process flows) and procedures.
• Gather and define requirements and process in conjunction with other team members and program/hospital experts.

Operational processes and activities (30%):

• Design processes for Graduate Medical Education (GME) administration (conferences, evaluations, etc.).
• Manage approved enhancement implementation; documenting requirements, process design, issue resolution, managing implementation timeline, training, and communication.
• Liaison between customers/business partners and vendor (New Innovations) during design and implementation.
• Act as the point of contact for assigned hospital(s) and programs – support and issue management.
• Collect and analyze data using Microsoft products and survey software.
• Identify areas for process improvement and develop measures to ensure quality and productivity.
• Identify and bring forward ideas for process improvement and recommend solutions.

Special projects, meetings and events (10%):

• Represent the MMCGME Services on committees with recording of minutes.
• Lead and facilitate committees and workgroups, including following up on action items.
• Plan, develop, oversee and maintain budgets, cost negotiations and future fiscal planning for MMCGME hosted annual events.

Customer Training and Support (20%):

• Assist in development of and help conduct training sessions.
• Create and refine support tools and processes for delivering initial and continuing GME coordinator training with New Innovation’s Residency Management Suite (RMS).
• Manage HelpSpot web portal and provide timely assistance.

Respond to ad hoc requests (20%):

• Triage various unique and one-off requests from iniduals/programs within our sponsor teaching hospitals or the University of Minnesota and construct an appropriate plan/solution/response according to their needs and environment.
• Perform ad hoc financial and data analysis on-demand and as-needed for MMCGME Director or any of our sponsors.
• Make inidual operational decisions based on recorded outcomes or feedback for the betterment of the department and our sponsors.

Qualifications

All required qualifications must be documented on application materials

REQUIRED QUALIFICATIONS

• Applicants for this position must have a BA/BS with at least two years of experience or a combination of related education and work experience to equal six years.
• Demonstrated experience with process improvement, detailed coordination and project oversight.
• Ability to exercise independent judgment and discretion.
• Demonstrated interpersonal and customer service experience in a multi-tasking environment.
• Demonstrates resourcefulness: Identifies errors and problem solves.
• Event planning experience.
• Excellent written, oral and presentation skills.
• Experience with data analysis and process improvement.
• Experience with training and presentations.
• Ability to work efficiently in a remote working environment.
• Proficient Microsoft Office skills to include Microsoft Word, Excel, PowerPoint.

Preferred

• Ability to deal effectively with ambiguity and exercise a large amount of independent judgment and discretion on important matters.
• Establishes and maintains collaborative working relationships with all internal and external stakeholders from erse backgrounds at all levels of the organization.
• Self-motivated and strategic thinker.
• Adapts to change and remains professional under dynamic work flow.
• Working knowledge of GME and MMCGME infrastructure.
• Residency Management Suite knowledge and expertise.
• Can work in a erse environment remaining positive, proactive, resourceful and efficient.
• Uses survey development tools to construct and deliver surveys online (e.g., Qualtrics).
• Advanced Microsoft Office skills to include Microsoft Word, Excel, and PowerPoint.

About the Department

Committed to innovation and ersity, the Medical School educates physicians, scientists, and health professionals; generates knowledge and treatments; and cares for patients and communities with compassion and respect. We value excellence, inclusiveness, collaboration, and discovery.

The mission of the regional campus located in Duluth is to be a national leader in improving healthcare access and outcomes in rural Minnesota and American Indian/Alaska Native (AI/AN) communities. In partnership with CentraCare, the regional campus in St. Cloud offers a wide range of patient experiences throughout students’ education in Greater Minnesota and prepares them to become exceptional clinicians and leaders for rural and immigrant populations.

Founded in 1888, the University of Minnesota Medical School has three campuses. A four-year MD program and the MD/PhD program are located on the Twin Cities campus in addition to MD programs at regional campuses in Duluth and St. Cloud.

Benefits

Working at the University

At the University of Minnesota, you’ll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Diversity

The University recognizes and values the importance of ersity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about ersity at the U: http://ersity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Title: Licensed Customer Care Agent (Temporary)

Location: Remote

Job Description:

Who We’re Looking For – Licensed Customer Care Agent (Temporary)

As a Medicare Call Center Customer Service Agent (Temporary), you will play a pivotal role in providing exceptional customer service to Medicare beneficiaries. You will be responsible for answering customer inquiries, resolving issues, and completing daily tasks assigned by management. This role requires iniduals who are licensed and possess a UA (Unavailability of Assistance) rate of 20% or lower.

The Impact You Will Make

• Answering incoming calls from Medicare beneficiaries and providing accurate information and assistance.
• Resolving customer inquiries and issues promptly and professionally.
• Completing daily tasks assigned by management within specified timeframes.
• Participating in special projects as needed, demonstrating flexibility and adaptability.
• Maintaining a positive and responsive attitude towards customers and colleagues.
• Being coachable and receptive to feedback to continuously improve performance.
• Participating in chat support and group activities to enhance team collaboration and knowledge sharing.
• Attending meetings and training sessions to stay updated on Medicare policies, procedures, and product knowledge.
• Upholding compliance with all relevant regulations and guidelines governing Medicare customer service operations.
• Demonstrating strong communication skills, both verbal and written, to effectively interact with customers and colleagues.
• **Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities, duties, and skills required. Management reserves the right to revise the job description or require other tasks be performed when the circumstances warrant.

What You Bring:

• Active licensure or certification relevant to Medicare or healthcare (e.g., insurance agent license).
• Previous experience in a customer service role, preferably in a call center environment.
• UA (Unavailability of Assistance) rate of 20% or lower, demonstrating reliability and availability to assist customers.
• Strong problem-solving skills and the ability to handle customer inquiries and issues with empathy and professionalism.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Positive attitude and willingness to take on challenges with a solutions-oriented approach.
• Excellent interpersonal skills and the ability to work well within a team.
• Proficiency in computer skills and familiarity with customer relationship management (CRM) software.
• Flexibility to adapt to changing job requirements and schedules.
• Commitment to continuous learning and development to enhance job performance and customer satisfaction.

Perks That Set Us Apart

• Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
• Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
• Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
• Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!)
• Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 6 weeks after one year of employment.
• Generous Paid Holidays: Celebrate cultural ersity with additional flex holidays in addition to our company paid holidays.
• Remote Work Options: Embrace the flexibility of working from home.
• World Class Facility: With onsite restaurants, a 7,000 sqft gym, pickleball & basketball courts, spin class/pilates room, bikes, massages, and so much more.
• Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).
• Employee Resource Groups (ERGs): Join us in fostering connections, celebrating ersity, and providing a supportive community for all.

At Clearlink, we go beyond the basics, ensuring your experience with us is not just professionally fulfilling but personally enriching too.

Interviewing at Clearlink

We know interviews can be stressful. Here are some stages you can expect from a typical interview with Clearlink.

• Once your application is submitted, we will review it and be in touch
• 30-min phone call with the Recruiting Team
• 30-min – 1 hour interview with the Hiring Manager
• 30-min – 1 hour interview with a Clearlink Panel

Some interview processes can vary, depending on the role. Your recruiter will give you a role-specific interview process during your first phone call.

#LI-Remote

Why Work For Us

Since 2001, Clearlink has been dedicated to fostering growth and embracing opportunities. Our mission is to strengthen our workforce to build brands that guide users and customers toward decisions that enhance their lives. We encourage our employees to “Act as an Owner” – to voice their thoughts, share innovative ideas, and authentically bring their whole selves to work. Join us in our forward-thinking and inclusive community, where your expertise, background, and unique perspective are always valued.

Clearlink Partners & Awards:

• Partnered with The Period Project for easy access to menstrual hygiene products.
• Awarded the 2022 Shatter List for breaking glass ceilings in technology.
• Received the 2023 Women’s Leadership Institute Award, pledging to elevate women’s leadership.

Clearlink Values (CLEAR):

• Create Community
• Learn & Grow
• Embrace Opportunity
• Act Like An Owner
• Respect Every Person

Committed to accessibility, we encourage you to share any accommodation needs during the application or employment process. Your unique strengths matter, and we are dedicated to providing the necessary support for your success at Clearlink.

Title: Bilingual Customer Service Representative

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Fluent in both English and Spanish
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Regular Raises
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a home office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe ersity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a erse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a erse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented iniduals with 150+ erse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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Title: Customer Support Team Leader (HCF USA)

Location: USA

Job Description:

About the Role

First and foremost, you are an excellent coach. Your task if to give agents feedback, identify root causes of performance issues, and actively train agents to fix the defects that you find. You hold the people on your team to your high standards (you are not afraid to say “this isn’t good, and here’s why”), keep the customer experience at the center of every conversation, create SMART goals for improving performance, and write feedback that meets our standards for feedback. You are not afraid to e into customer issues yourself and are able to become a product expert in order to serve as an excellence coaching source for your agents.

Day-to-Day Responsibilities

• Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%
• Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
• Occasionally handling angry customer escalations
• Ensure schedule adherence by agents & desired productivity levels
• Maintaining coaching logs and providing regular written feedback to agents
• Comfortably navigating our support environment, which includes tools such as Zendesk, Metabase, and Five9
• Listen to team members’ feedback and resolve any issues or conflicts
• Initiate consequence management steps in case of low performance by team members
• Delegate tasks to high potential team members to build a culture of learning & development in the tea
• Suggest & lead team building activities for team motivation

Profile Must Haves

• Coaching experience – you’ve been directly responsible for help others improve their performance
• Customer service experience – you have been in a customer-facing position

Your First Days

30 Days

You become a product expert and e straight into support, learning how to walk the walk excellently yourself so that you can coach your future agents from a better position.

60 Days

You get your first team and immediately set about evaluating their performance and drafting your first SMART goals for each agent to get them hitting targets. You start leaving regular written feedback to agents and get a coaching rhythm going with them.

90 Days

Your team is hitting above 90% on quality metrics. For the agents not hitting, you have a clear plan for how you expect them to get there and by when.

System Requirements

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection

This is a fully remote position. We operate 24/7 and follow a rotating roster. The expectation is that the iniduals should be able to overlap with EST/PST timezones, and accommodate weekend shifts if needed in case of any emergency. However, they would have the flexibility to take leave on other days of the week.

Associate Manager, Customer Support and Research (CSR)

Remote

Delivery

Full Time /

KarmaCheck is a technology startup based out of San Francisco and founded by one of the pioneers of the internet industry, Eric Ly, who was a Co-founder and CTO at LinkedIn. We’re on a mission to bring truth to the internet by enabling digital identity verification in a new way. We’re starting by disrupting the antiquated Background Check industry, specifically focused on healthcare credentialing. We’ve built proprietary technology which uses automation, machine learning, and data to create efficient turnaround times and cost effective solutions across all kinds of background checks, which will ultimately power the digital identity use cases of tomorrow.

About the Opportunity:

The Associate Manager, CSR is responsible for providing an outstanding customer and candidate experience, and for leading and inspiring a team of up to seven team members. The Associate Manager, CSR will be focused on achieving inidual excellence and building outperformance across their team related to processing and communicating pre-employment checks, medical compliance including follow-up related to drug and medical screenings, and also verifications.

We are looking for an inidual with experience in the medical compliance industry who is highly motivated to join a growth company, comfortable with adapting to changing priorities, can adhere to complex rules and policies, and never rests until the customer has what they need. The CSR will be interacting with customers via email, live chat, and over the phone. During the day-to-day, they actively ask questions and over-communicate rather than trying to solve a problem in a silo. In terms of their team, they’re the quintessential servant-leader, and they focus on how they can effectively grow and enable their team.

What You Will Do:

• • Lead from in front. Demonstrate excellence and build that culture into your team.
  • Nurture the growth of your team through specific and responsive training and development opportunities
  • Issue resolution. Escalate problems with the appropriate sense of urgency.
  • Follow up with accuracy and speed. Our clients look for efficient responses, but the only thing that matters is quality and accuracy.
  • Work directly with teams throughout the company to escalate and solve problems
  • Special projects as requested by company management.
  • Documenting processes and training new work colleagues as the team grows.
  • Processing screenings for background checks using in-house and third party vendors and technologies with screenings in categories such as identity, criminal, employment, education, licenses/certificates, occupational health, and more.
  • Follow up with customers and candidates to ensure rapid, accurate, and simple completion of background checks and compliance verifications.
  • Respond to customer and candidate inquiries in a polite, friendly, respectful, and professional tone with urgency and accuracy.
  • Contact vendors and data partners via phone and electronic communications to perform research and retrieve results from services ordered.
  • The CSR team is expected to participate in electronic communication channels on a constant basis as part of their daily work.
  • Open to potential evening and/or weekend hours as necessary, particularly for any prioritized/escalated customer need.

What You Will Need:

• • 6+ years work experience in the medical compliance and/or background check and start up industries
  • 3+ years of relevant professional work experience in customer service, technical support,
  • Strong aptitude with computers and technology, and using online communication tools for text, voice, and video when needed
  • Good writing skills, great communication, and comfortable communicating in a remote setting
  • Detail and data oriented, leverages data to make strategic, analytical decisions
  • Associates or Bachelor’s degree preferred, but not required

Perks & Compensation:

• • Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity
  • 100% remote work environment with only limited required travel
  • Competitive benefits package including medical, dental, 401k, and EAP.
  • Take the time to Check Yourself – we have an unlimited time off policy.
  • The expected base compensation for this role is between $60,000 – $85,000 as a base pay for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include experience level, transferable skills, education, location, business needs, training, and market demands. This range may be modified in the future.

Customer Support Specialist

Remote US

Customer Success

Full-Time (Office / Hybrid / Remote)

Remote

VERO

Leasing for the Future | Confidence for Today

VERO is a vertical SaaS platform, purpose-built to mitigate risk, increase leasing velocity, and consolidate vendors in the rental real estate workflow. Our cloud-native platform handles everything from applicant pre-qualification through lease execution. VERO’s proprietary technology quickly and accurately verifies financial and personal information critical to risk mitigation and lease execution. VERO creates trust and confidence in the leasing process by empowering property owners and operators to work more efficiently and profitably while simultaneously allowing applicants to maintain control of their own data and financial identity.

OUR CORE VALUES

Excellence: We are a high-performing team and hold the bar high for ourselves and each other. We take pride in the quality work that we produce and continually iterate to improve.

Bias For Action: We optimize for execution, asking ourselves “What can we do today?” to make progress towards our goals, always iterating along the way.

Passion: We bring energy and enthusiasm to our work and connect our day-to-day activities to our mission so that it is clear to our teammates and customers that we care.

Customer Centric: We make every decision, big and small, with the customer in mind. We know we don’t get to be here without them and never lose sight of that in all we do.

One Team: We are collaborative, rowing in the same direction toward our common goals. We believe the whole is greater than the sum of its parts and that we win and lose together as one team across all departments.

HOW WE MEASURE SUCCESS

Our customer-facing teams are dedicated to delivering reliable and effective solutions with a dedication to excellence for both our users (applicants/renters) and our clients (property managers). We take pride in every interaction, ensuring our support exceeds expectations and reflects our commitment to quality and efficiency. KPIs including, but not limited to, Customer Satisfaction (CSAT) and First Response Time are used to measure the success and health of our team’s delivery of our mission.

LIFE & CULTURE

We strive to create a passionate and results-oriented team by fostering a culture of collective achievement, continuous improvement, and passionate service. We believe that by democratizing access to information and instilling a bias towards action, we allow good ideas to percolate from anywhere and avoid siloed thinking. We work fast, hard, and with a focus on providing a world-class experience for our clients.

ABOUT THE ROLE

The Customer Support team is responsible for supporting both the Renters that are applying through VERO, and the Managers that are reviewing and managing applications and leases in VERO. Our dedicated concierge-level service for strategic clients, VERO1, increases the occupancy rate of our clients by actively engaging with applicants to streamline the process of meeting leasing application requirements. Most of our support is done through chat and email, but we also jump on the phone or a scheduled screen share meeting with users when that is the most effective way to assist.

This opportunity is for folks who truly love supporting our strategic customers to achieve their objectives and see themselves in a customer-facing role long-term. This is not a springboard into other areas or jobs at VERO. This is a great role for those who are looking to be a pivotal part of creating customer experience excellence at VERO, helping us innovate through experience as we grow and develop both as an organization and as a team.

NOTE: We are currently looking to fill a shift of Tue-Sat 9am to 6pm ET (6am to 3pm PT).

What You’ll Do

• • Deliver highly responsive proactive support to users and clients.
  • Troubleshoot concerns and answer questions for our strategic clients.
  • Become a VERO product expert, always curious to discover how to best use the product to achieve customer outcomes.
  • Identify and report bugs, surface product feedback, and collaborate with the product team to advocate for client satisfaction.
  • Accurately and efficiently complete application review tasks for clients.
  • Track activity, actions, and results on proactive support for users.
  • Collaborate with team members and cross-functional teams to grow and improve the concierge service offering.

Who You Are

• • Passionate for helping others and a desire to find a solution that meets their needs
  • Exceptional troubleshooting and investigative skills, with a knack for creative problem-solving and a make-it-happen spirit
  • Ability to rapidly switch gears while retaining focus on the bigger picture
  • Ability to explain complex topics in easy-to-understand and concise language [English]
  • Ambition, eagerness, and the will to learn and improve upon your skills
  • Strong organizational and time management skills
  • A passion for building valued relationships with customers
  • A strong attention to detail

Helpful Skills

• • Prior SaaS product support experience
  • Experience with Intercom, Guru, Jira, FullStory
  • Knowledge of the multi-family residential rental process

Benefits

• • Competitive compensation package
  • Great medical, vision, dental, and commuter benefits
  • Flexible vacation policy
  • Work from home or from one of our hubs in New York City or Dallas

VERO is growing. We share an excitement for best-in-class technology, serving our customers, and building unprecedented solutions for complex problems. It’s an exciting time to join VERO, and we’re looking for the best talent to help us build high-impact solutions for businesses and iniduals alike.

If you are a high-performing team player who enjoys working collaboratively with others and you are willing to share and support erse opinions, come transform leasing with us! Learn more at sayvero.com or follow us on Instagram, Twitter or LinkedIn.

Bilingual Customer Service Advocate II

Remote-NY

Part time

job requisition id 1508063

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a ersified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Applicants for this job have the flexibility to work remote from home anywhere in the Continental United States. Must work Eastern Time Zone hours.

Position Purpose: Performs as the advocate that focuses on resolving routine inquiries, issues or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints and escalations.

• Assesses and researches routine member and/or provider inquiries, requests and/or concerns to determines causes, and initiates corrective actions to other service or technical departments for follow up as needed.
• Mitigates and prevents complaints from being escalated to resolve in initial contact.
• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
• Provides support on various member or provider issues to ensure customers receive high-quality service.
• Maintains performance and quality standards based on established contact center metrics.
• Provides customer service in a high pace contact center environment over the phone, via live chats and emails.
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance.
• Provides expertise in resolving multiple inquiries, requests and/or concern across all areas of responsibilities.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education. Experience interacting with members and/or providers in a contact center environment preferred. Bilingual in Mandarin is highly preferred.

Pay Range: $17.17 – $26.97 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an inidual’s skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to ersity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Manager, Customer Experience

• United States
• United States
• AGS1_ARIA_LABEL Customer Team” data-label=”Category:” id=”header-tags1″ token-data=”JOB_DESCRIPTION.TAGS1″ token-type=”text”>Customer Team
• AGS2_ARIA_LABEL Customer Experience” data-label=”Department:” id=”header-tags2″ token-data=”JOB_DESCRIPTION.TAGS2″ token-type=”text”>Customer Experience
• 4772

Job Description

Get to Know Us:

It’s fun to work in a company where people truly believe in what they’re doing!

At BlackLine, we’re committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

Make Your Mark:

The Operations & Engagement team delivers significant initiatives focused around increasing our customer’s overall experience with Blackline. This team focuses heavily on cross-organizational coordination that is backed with a foundation on data driven insights. Ultimately, all our initiatives are related to building capabilities, assets, and tools to better serve our customers.

The Manager of Customer Experience role will manage our BlackLine Voice of the Customer (VOC) program. The VOC program brings actionable customer, partner and employee insights into our customer journey touchpoints to help ensure we deliver highly reliable, high-quality experiences at these key moments. This role ensures that opportunities to gain experience insights are created, delivered, measured and reported in a way that will help BlackLine leaders lead innovation/improvement initiatives based on the feedback and insight.

The Manager of Customer Experience will own the Voice of the Customer ‘Center of Excellence’ and its alignment with and support of customer journey optimization using a data-driven approach. This person will be a dynamic and resourceful leader who will further the execution of a multi-year strategy to realize BlackLine’s vision of creating personalized and engaging experiences that customers will want to experience again and again.

You’ll Get To:

• Lead the ‘Voice of the Customer Center of Excellence’ that will actively engage with BlackLine stakeholders to ensure the creation and delivery of high-value and insightful customer feedback and insight, and, where necessary, use that feedback to guide those leaders in experience improvements.
• Work closely with other leaders across the BlackLine Customer (Success, Services, Support, Education), Partner, Marketing, Sales and Product & Technology organizations to drive the adoption of our Voice of the Customer program and its systems as part of the BlackLine customer experience ecosystem.
• Leverage their deep expertise in VOC/XM platforms to ensure the ongoing improvement, integrations and successful company-wide adoption of our Qualtrics Experience Management platform and mobile experience.
• Define and drive the adoption of the VOC standards into BlackLine, aligning approaches, developing leading practices, leveraging systems and resources, and maximizing value of the XM platform.
• Identify gaps in CX measurement and provide recommendations to measure CX across the complete customer journey to maximize new user onboarding, account expansion and retention.
• Continually prioritize and manage a portfolio of CX insight initiatives and lead the initiatives such that they are actioned and realized in the timeframes required.
• Design and own the process of integrating operational data (e.g., service telemetry) to create linkages to VoC data and insights.
• Facilitate the creation, delivery and distribution of Experience insights, key metrics and KPIs (e.g. CSAT, NPS, Effort Score) that will be used to plan for and implement improvements in order to optimize the customers experience and BlackLines outcomes.
• Build and lead a small team of Experience data analysts who are charged with identifying opportunities to improve customer experiences.
• Work closely with IT Business partners to ensure the realization of experience feedback mechanisms within the Experience Management platform to defined requirements.

What You’ll Bring:

Years of Experience in Related Field:

• 5+ years of experience in developing, championing and implementing customer experience strategies that enable VOC programs to be successful
• 2+ years of people management and/or leading cross-organizational projects
• 5+ years of experience in SaaS enterprise software

Education: Bachelor’s degree in consumer behavior, data analytics, business, or related field. Acceptable substitutions in lieu of a degree: 8 years of experience as determined by the employer

Technical/Specialized Knowledge, Skills, and Abilities:

• Has a proven track record of delivering successful customer experience initiatives, and is able to show an inspiring portfolio representing the great experiences you have helped to improve or build from those strategies, along with the impact on your customers.

• Strong understanding of defining and capturing CX metrics including CSAT, Effort Score and NPS with ability to analyze, and frame actionable insights for multiple teams across the organization.

• Well-developed understanding of both the theory and practice of customer experience, customer behavior and the why behind it.

• Deeply passionate about customers and creating positive customer experiences

• Experience in building and leading a team of CX Business analysts and managing their work and processes.

• Excellent problem solver, with a data-driven approach to addressing business opportunities & challenges

• Exceptionally strong critical thinking, analytical, problem-solving and project management skills

• Demonstrated ability to deliver results to the appropriate quality and timeline metrics, balancing the desire to move forward quickly with the patience to manage the competing priorities of a complex stakeholder environment.

• Deep expertise in working with VoC platforms (e.g., Qualtrics) to build and optimize VoC programs. Ability to go deep into the details of the VOC platform as warranted. This role is critically both a planner and a “doer”

• Eagerness to stay up on the latest technology trends and aptitude to implement and drive change to get to and maintain best-in-class VoC standing

• Stellar work ethic and history of being a self-starter. Strong ownership mentality with exceptional resourcefulness and drive for results

• Comfortable working in an Agile IT environment with its development techniques and tools

• Routinely exercise independent judgment in developing methods, techniques and criteria for achieving objectives

• Demonstrated ability to prepare clear, concise and persuasive communications for multiple audiences and multiple levels, including demonstrating effective writing and presentation skills, active listening skills and projecting a credible image

We’re Even More Excited If You Have:

• Deep Experience with Customer Experience Platforms is preferred (Qualtrics given high preference)

• Experience working within a customer journey process improvement is preferred

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world’s most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It’s a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates erse thought and perspectives.
• A culture where BlackLiner’s continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our ersity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.

Salary Range:

USD $112,000.00 – USD $149,000.00

Pay Transparency Statement:

Placement within this range depends upon several factors, including the applicant’s prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

Udacity is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in India.

Udacity - Advance your career with online courses.

Customer Service Advisor

• temprop=”jobLocation” itemscope=”” itemtype=”http://schema.org/Place”>Employees can work remotely
• temprop=”jobLocation” itemscope=”” itemtype=”http://schema.org/Place”>Remote, US, United States
• temprop=”employmentType”>Full-time
• Department: Other

Company Description

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Job Description

We are seeking motivated and experienced customer service personnel for a new Expert service team that provides advice to homeowners who use a new web experience to plan their remodel.

As an Expert service associate, you will engage with homeowners to provide them advice on getting their remodels started, answering questions that may range from style choices, design features, budgeting, and selecting trusted service providers. You will use live chat and virtual appointments to connect with consumers. By providing knowledgeable and friendly advice using the technologies we have all come to rely on, you will increase homeowners’ satisfaction and likelihood to engage with a MasterBrand dealer.

This is an exciting opportunity to be a key player in establishing a new service and help build the culture of a fun new team. If you are passionate about delivering excellent customer experiences, have a background in kitchen, bath or other home design, and would enjoy a fast-paced startup environment supported by a strong enterprise, we would love to hear from you.

Responsibilities

• Deliver excellent service and advice to homeowners via live chat, following team procedures and knowledge base articles

• Contribute ongoing improvements to team procedures and knowledge base articles based on your personal experience and interaction with homeowners

• Learn from data and customer feedback to identify areas for improvement

• Work with teammates and leadership to solve problems and resolve issues

Qualifications

• 3+ years of contact center experience

• Understanding of online customer interactions and best practices
• Background in kitchen, bath or other home design preferred

• Experience using industry standard support tools such as ServiceNow, Salesforce, or ZenDesk

• Excellent written and oral communication and interpersonal skills

• Excellent problem-solving and conflict resolution skills

• Background in kitchen, bath or other home decor and design

• High school diploma or equivalent

Additional Information

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to iniduals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].

*Actual pay will vary based on qualifications and other factors

Customer Support Analyst

Remote

Interapt Business Process Outsourcing

Full time

Louisville, Kentucky, United States

Description

Interapt is a leading technology services company that is transforming industries and empowering humans with technology. Our team is comprised of passionate iniduals who are dedicated to excellence and have a strong desire to make a positive impact. We are committed to creating an inclusive and erse workforce that fosters growth and development.

Interapt is currently seeking a Customer Support Analyst for a contract opportunity on our team. In this role, you will be responsible for providing advanced technical support and troubleshooting assistance to our customers. You will play a critical role in ensuring customer satisfaction and resolving complex issues in a timely manner.

Responsibilities:

• Provide tier I technical support to customers via phone, email, and chat
• Identify, troubleshoot, and resolve complex technical issues
• Collaborate with 1 support team to provide seamless customer service experience
• Document and track customer issues using our internal ticketing system
• Escalate unresolved issues to appropriate internal teams

Requirements

• Minimum of 1 years of experience in a customer support analyst role
• Knowledge of Service Now and customer support tools

• Strong technical aptitude and ability to quickly learn new technologies
• Proven experience in troubleshooting and resolving complex technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment

*At Interapt, we value erse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don’t be deterred if you don’t check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!

Benefits

• 100% Remote Work
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Wellness Resources

Customer Support Team Leader

Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role:

As an exceptional coach, your primary responsibilities include providing feedback to agents, identifying the root causes of performance issues, and actively training agents to address and rectify these issues. You uphold high standards for your team, readily pointing out shortcomings with clear explanations. You prioritize the customer experience in every discussion, set SMART goals for performance improvement, and ensure that your feedback aligns with our standards. Additionally, you are willing to handle customer issues directly and become a product expert, serving as a valuable resource for coaching your agents.

Day-to-Day Responsibilities:

• Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%
• Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
• Occasionally handling angry customer escalations
• Ensure schedule adherence by agents and desired productivity levels
• Maintaining coaching logs and providing regular written feedback to agents
• Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Five9
• Listen to team members’ feedback and resolve any challenges or conflicts
• Initiate consequence management steps in the case of low-performing team members
• Delegate tasks to high potential team members to build a culture of learning and development in the team
• Suggest and lead team building activities for team motivation

Profile Must Haves:

• +2 years of coaching experience – you’ve been directly responsible for helping others improve their performance
• + 2 years of team leader experience-where you’ve directly led a team
• +2 years of customer service experience – you have been in a customer-facing position

System Requirements

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection

This is a fully remote position. We operate 24/7 and follow a rotating roster. The expectation is that the iniduals should be able to overlap with EST/PST time zones, and accommodate weekend shifts if needed in case of any emergency. However, they would have the flexibility to take leave on other days of the week.

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Title: Customer Care Associate I – Remote

Location: US Remote

Job Description:

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Customer Care Associate I – Remote

Job Description Summary

This position is a front-line service position providing assistance to Magellan’s members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.

Job Description

• Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.
• Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
• Resolves customer administrative concerns as the first line of contact – this may include claim resolutions and other expressions of dissatisfaction.
• Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
• Assists in the mentoring and training of new staff.
• Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
• Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
• Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals.
• Educates providers on how to submit claims and when/where to submit a treatment plan.
• Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.
• Informs providers and members on Magellan’s appeal process.
• Leads or participates in activities as requested that help improve Care Center performance, excellence and culture.
• Links or makes routine referrals and triage decisions not requiring clinical judgment.
• Performs necessary follow-up tasks to ensure member or provider needs are completely met.
• Provides information regarding Magellan’s in-network and out-of-network reimbursement rates and states multiple networks to providers.
• Refers callers requesting provider information to Provider Services regarding Magellan’s professional provider selection criteria and application process.
• Refers patients/EAP clients to the Magellan’s Care Management team for a provider, EAP affiliate, or Facility.
• Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.
• Support team members and participate in team activities to help build a high-performance team.
• Thoroughly documents customers’ comments/information and forwards required information to the appropriate staff.

Responsibilities

• Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
• Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
• Must agree to observing service for the purpose of training and quality control.
• Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
• Must be able to maneuver through various computer platforms while verifying information on all calls.
• Must be able to talk and type simultaneously.

Work Experience

Work Experience – Required:

Customer Service

Work Experience – Preferred:

Education

Education – Required:

GED, High School

Education – Preferred:

Associates, Bachelors

Certifications

Certifications – Required:

Certifications – Preferred:

Potential pay for this position ranges from $16.00 – $21.26 based on experience and skills. Pay range may vary by 8% depending on applicant location.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the “Benefits at a glance” button for more detail.

Prime Therapeutics LLC is an Equal Opportunity Employer and a Tobacco-free workplace. We encourage erse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Positions will be posted for a minimum of five consecutive workdays.

Title: Customer Service Representative I (Remote)

Location: USA-

Job Description: We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually.

Work Flexibility: Remote

Shift: Monday – Friday, 8:00 AM – 5:00 PM (CST)

Who We Want –

+ Detail-oriented process improvers . Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

+ Meticulous documenters . Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

+ Self-directed initiators . People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

+ Collaborative partners . People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.

What You Will Do –

The Customer Service Representative I will provide customer services relating to sales, sales promotions, installations and communications. In this role, you will ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Additionally, you will be responsible for developing organization-wide initiatives to proactively inform and educate customers as well as develop improvement plans in response to customer surveys. Additional responsibilities may require you to:

+ Check and validate accuracy of incoming surgery product usage cases.

+ Support Stryker Sales Representatives in case of product usage discrepancies.

+ Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process.

+ Follow up with hospital about purchase orders and clarify discrepancies.

+ Build relationships with Stryker Sales Representatives and support requested product/case information.

+ Determine when Representative support requires escalation based on complexity of request and priority level of need.

+ Follow order entry process and back-up team members.

+ Provide proactive updates on order status to accelerate billing process.

+ Ensure that hospital-requested products are on track for delivery and communicate kit needs to warehouse if quick delivery is required.

+ Provide phone support for inquiries from sales and healthcare professionals.

+ Provide feedback and suggestions to improve service levels, internal processes and customer support methodology.

+ Support Stryker Sales by providing answers to questions generated by telephone, e-mails, and fax. Research responses with sales.

+ Prepare product or service reports by collecting and analyzing customer information.

+ Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.

+ Order Entry (sales/customer support) 50%

+ Purchase Order Application 25%

+ Credit/Rebills 5-10%

What You Need –

+ High school diploma or equivalent – required

+ 2+ year of customer or account management experience – required

+ Demonstrated knowledge of the medical implant industry and hospital customer base – preferred

$ 19.58 – $ 32.04 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Inidual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Title: Aero Customer Fulfillment Manager

Location: Remote, United States of America

Job Description:

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

As the Aero Customer Fulfillment Manager for LM Aero derivative Gas Turbines and Products within GE Gas Power, you will be supporting an assigned Customer Service Leader(s) to an assigned transactional and contractual service agreement Aero customer-based portfolio.

All resources, and logistics required to perform services and maintenance activities on customers’ site/property. These activities contribute to, maintain, repair, and refurbish sold or existing LM Aero derivative products. Includes all types of maintenance service (preventive and remedial), deliver outcomes impacts the team’s ability to achieve service, quality, and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

Roles and Responsibilities

• Provide direct and indirect support for Aero derivative Gas Turbine package & Contractual Service Agreements and Transactional service agreements, and project management.
• Direct interaction with the customer service leader & power generation customers in specific areas such as: Parts quoting, Sales order generation, Order Management, Project Accounting (Profit &Lost accountability project setup, management, and closure), Containerized engine/module shipments, Billing, Customer Service Agreement (CSA /TX), Cash collection, Workflow generation (Part Set up & Credit/rebill), NCR Generation
• Uses prior Aero experience and acquired technical expertise to execute policy/strategy.
• May use multiple internal sources within fulfillment channels outside of own team to arrive at decisions and support.
• Function as liaison between internal fulfillment organizations and customer requests for assigned & new contracts with: Working closely with Business associates, Project Management Organization (PMO), Field service, parts warehouse, approved vendors repair service and/or other fulfillment teams.
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts.
• Assist in sales campaigns for new contracts and proposals.
• Must be a responsible self-starter, focused on team outcomes that integrates with other fulfillment teams channels.
• Has access to technical skills and analytic thinking required to solve problems.
• Fundamental understanding of key business drivers for delivery; uses clear understanding to accomplish own work.
• Have developed or developing in-depth knowledge of an Aero technical discipline inclusive of our Standard Work processes and ability to support our Lean methodology.
• Uses sound judgment and has ability to propose different solutions outside of set parameters but with guidance from CSL and Service Director.
• Utilize prior work experience and on-the-job training to solve straight forward tasks working in various databases and ERP systems (Echo, Confirm, My Fleet, Tableau, Service Now, Sales Force).

Required Basic Qualifications

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 7-10 years of experience (Aero) in power generation industry OR associate degree with 2 years of experience in Aero with the power generation industry / other technical areas)
• Minimum of 3-5 years of Aero Gas Turbine experiences or/and relate Field Services Experiences with knowledge of Microsoft Office Suite and ERP systems

Desired Characteristics

• Demonstrated ability to analyze and resolve problems from data (Internal/External).
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Strong oral/written communication skills for power point presentations to the stakeholders

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $78,800 – $110,000 USD Annual.

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

This Lead Professional Band position is also eligible for a 10% yearly performance bonus.

The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Benefits Available to You:

• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We’ve created programs that support the way you live and work today.
• GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.

Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.

Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any inidual.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote – This is a remote position

GE Vernova’s businesses provide products and services through its Power, Wind and Electrification segments. The Power segment consists of Gas Power, Nuclear Power, Hydro Power, and Steam Power, the Wind segment consists of Onshore Wind, Offshore Wind and LM Wind, and the Electrification segment consists of Grid Solutions, Power Conversion, Electrification Software and Solar & Storage Solutions.

Title: Customer Care Advocate (Thursday – Monday / 12:30pm – 9:00pm CST)

Location: Remote US

Job Description:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care…Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities:

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor’s Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What’s In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!

FLSA Status: Non-Exempt

#LI-WB-1

Title: Senior Customer Success Associate (Remote)

Location: Remote

Type: Full Time – Remote

Workplace: remote

Category: Customer Success / Project Managers

About Raptor Maps

Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. We are an industry leader with hundreds of customers, including owners, builders, operators, and aerial service providers, across over 45 countries with 200+ million solar panels under management. Our software platform is essential in the fight against climate change.

We are seeking a dynamic and results-driven Senior Customer Success Associate to play a pivotal role in our rapidly expanding growth team, driving the continued success of Raptor Maps in the market. Our customer-centric approach is fueled by a commitment to delivering substantial value to our clients.

In this role, the Senior Customer Success Associate will take charge of driving renewals and expansions across our existing customer base, overseeing critical aspects of onboarding and ensuring successful adoption. The focus of this position is to cultivate and strengthen relationships with our customers in the solar PV industry.

At Raptor Maps, we specialize in synthesizing, centralizing, and standardizing solar data sourced from various channels, including drones and in-field sensor & production data. As a Senior Customer Success Associate, you will excel in articulating the Raptor Maps value proposition to domestic and international solar companies. Your collaboration with the Customer Success Manager as well as Sales, Product, and Operations teams will be crucial in surpassing growth targets and contributing to the overall success of the company.

The ideal candidate for this role will be hardworking, highly motivated, possess excellent communication skills, and demonstrate a keen eagerness to drive valuable outcomes for our customers.

Core Responsibilities:

• • Understand in depth the business and technical challenges in solar energy.
  • Manage and nurture customer relationships across a book of business throughout the customer lifecycle, ensuring satisfaction and successful outcomes.
  • Manage customer outcomes during the implementation and onboarding phase of projects.
  • Propose and implement changes to onboarding processes to better standardize across project types and product lines.
  • Secure renewals by implementing effective retention strategies and identify upsell and expansion opportunities with existing customers.
  • Support and formalize data collection on customer feedback, customer satisfaction and NPS across customer base. Collaborate cross-functionally to inform Product and Operations roadmaps, as well as Marketing campaigns.
  • Craft comprehensive customer success plans that clearly identify a path to adoption maturity, customer satisfaction, and renewal/upsell opportunities.
  • Assist in creating reliable, data-backed playbooks (SOPs) for use at scale.

Experience and Qualifications:

• • 3+ years experience in:
  • Independently building relationships with energy industry customers.
  • Selling SaaS solutions with >$75K annual recurring revenue.
  • Conducting discovery calls with a wide range of customer stakeholders, including executive-level engagements.
  • Crafting renewal strategies, winning proposals, and account plans.
  • Managing >5 enterprise customers simultaneously.
  • Independently driving process improvement changes.

Customer Interaction, Communication, and Problem-Solving Skills:

• • Take responsibility for all stages of the customer lifecycle, including managing a successful onboarding process, driving adoption, and securing renewals.
  • Act as an Account Manager for strategic accounts, providing dedicated, best-in-class support. Additional, provide less dedicated support to a broader customer base.
  • Exhibit superb communication skills, demonstrating the ability to communicate effectively with a wide range of stakeholders in various scenarios.
  • Fluency in languages beyond English is a plus, although not required.
  • Proactively address challenges related to product-market fit, relationship risk, adoption risk, software launch risk, and customer-readiness risk.
  • Utilize commercial negotiation, consultative-style discovery, and product discovery methodologies to resolve issues effectively.
  • Leverage various data sources to drive outcomes for relevant customers, demonstrating proficiency in quantitative and qualitative data analysis.
  • Use insights gained to understand utilization, product adoption, customer satisfaction, and retention and expansion metrics.

Collaboration:

• • Collaborate heavily with Product and Operations teams, serving as the”voice of the customer” to ensure their needs are adequately met.
  • Work closely with the customer success manager to use a data-backed approach in understanding larger product or service needs, influencing roadmaps, and shaping SOPs.

Technology and Tools:

• • Familiarity with Hubspot for customer relationship management.
  • Ideally, possess SQL experience to navigate and analyze data effectively.

All Raptor Maps Team Members Have:

Complete ownership and accountability over their role and success in the team.

Transparency into the operations of the rest of the company and are expected to be transparent and communicate honestly and effectively.

A sense of urgency. We are tackling a global problem, working in a fast-paced industry, and building a once in a lifetime company at Raptor Maps.

Benefits

Raptor Maps is a remote-first company with employees across the country and headquarters at Greentown Labs in Boston, MA. Team members are free to work anywhere in the lower 48 states. A few remote benefits include:

– Paid travel for in-person team trips

– Healthcare with dental and vision options

– Unlimited vacation policy

– 401(k)

– Desk budget

– Monthly remote social events and plenty of DoorDash credit

– Amazing team members that tend to love memes, pets, solar, and being active

Title: Customer Service Call Agent (9am 6pm)

Remote

Location: MI-Jackson

Job type: Contract/Temporary

Salary: $15.00/Hour

Category: Call Center & Customer Service – Customer Service

Job Description:

Work work from home as an Energy Customer Care Agent in Jackson, Michigan. Our dedicated energy team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency applications, and providing overall customer service in a specialized and technical environment. Our work includes detailed reviews of energy incentive applications for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and online chat, and other types of back office processing support for our utility clients and their customers. The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail.

Pay Details: $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their inidual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Customer Experience Associate

Remote, USA

The Role

At Wisetack, we’re committed to providing our customers with a high-quality Customer Experience. Our NPS scores often cite our Customer Experience Team as one of the reasons they rate us so highly. Our customers are currently small and medium service-based businesses who rely on our point-of-sale financing product to help their businesses grow.

Your goal is to make our customers successful, and you will work cross-functionally with product, growth, and engineering to solve problems and channel feedback in order to continuously improve the product experience.

Responsibilities

• Successfully resolve complex customer issues, including troubleshooting and technical support, through the use of multiple support channels (email, sms, chat), but mainly over the phone
• Responsible for owning and staying up to date with ongoing issues
• Collaborate cross-functionally to identify product insights, bug reporting, and ticket trends to share with product and engineering teams to improve the customer experience
• Work on various projects and initiatives to improve both the agent and customer experience
• Handle customer escalations as needed

Requirements

• 2+ years of experience working in a customer-facing role
• Must be willing to work weekends
• Strong troubleshooting and technical support skills
• Strong passion for helping solve user issues, with unwavering patience and empathy
• A team player who contributes ideas to improve processes
• Self-motivated & self-starting; independent, proactive, highly responsive, flexible, and adaptable
• Ability to work extremely well under pressure in a fast-paced environment
• Excellent verbal and written communication skills
• Strong attention to detail, and highly organized
• Analytical approach to navigating, investigating, and understanding how products work
• Aptitude for learning new products, processes, and systems
• Stable internet connection

Bonus points

• Fintech experience
• Proficient in Zendesk, and other CRM tools such as Insightly

The hourly rate of this position is $25 an hour, plus equity, and benefits.

Licensed Insurance Customer Service Representative

• College of Insurance
• Req ID#:371097
• Remote, Any Location, US
• Customer Service

At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only – no cold calling.

Customer Service Representatives will be supporting one of the largest insurance providers in the U.S. CSRs will assist with entry-level auto and property policies. Foundever will pay for all training, testing fees, and all state licensing requirements.

We believe in investing in our agents and helping them to achieve a career in insurance. You will have the opportunity to grow within the company and encourage you to do so.The primary function of the position is to receive, review, and process calls regarding customer’s insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy. Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls.

Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members.

Key Personality Traits:

• High service-aptitude with personal drive to serve/display compassion
• Fondness of organization, order, and process
• Natural ability to manage emotions and show resiliency during a stressful situation

Core Competencies:

• Customer Service Aptitude
• Reliability
• Empathy
• Critical Thinking

Skills, Knowledge, & Abilities:

• Professional customer service aptitude
• Basic conflict resolution skills
• Effective verbal and written communication
• Active listening skills
• Demonstrated ability to multitask
• Ability to navigate system tools to search for answers & information
• Demonstrated ability to utilize computer systems/data systems
• Ability to solve complex situations with limited information
• Questioning and deductive reasoning skills
• Able to work in teams or independently

Benefits:

• Pay: $15- $19/H
• Expected hours: No less than 40 per week
• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home
  Weekends as needed
  Work setting: Remote
• Bonus Opportunities

At this time, Foundever can only offer employment to iniduals located in the following states: Do you live in one of the following states? AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

If you live within 50 miles of a site, you will be offered an onsite role.

Requirements:

• Must be at least 18 Years of age
• Must have HS Diploma or GED equivalent
• Preferred 6 months – 1 year of relevant work experience
• Must have open availability during hours of operation
• Professional customer service aptitude
• Basic conflict resolution skills

At Home Requirements:

• Foundever will provide equipment (headset included) shipped to the agent’s address after they pass their licensing exam.
• Candidate should guarantee high internet speed and ability to hardwire (Download: 5 Mbps and Upload: 5 Mbps) Internet speeds are under review and requirements could possiblydouble in the future.
• Self- accountabilityand ownership
• Self-motivated
• Quiet and distraction-free work environment
• Cannot be the primary caregiver during training or working hours
• Must be comfortable with being on web camera during training and production
• Candidates are required to use their own devices during the first week (pre-licensing). Any type of computer or tablet is allowed with the exception of Kindle Fire Tablets. Cell phones are NOT allowed.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, were the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us atwww.foundever.comand connect with us onFacebook,LinkedInandTwitter.

Military Friendly:

Foundever is a 2023 Military Friendly Employer. We are proud partners of Military One Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

Healthcare Customer Service Representative

MultiPlan USA (Remote) Full-Time

Job Details

Customer Service Representative/Service Advisor — work from home

Inbound Call Center – $19.00/hour

Remote positions

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client’s needs and tailoring innovative healthcare cost management solutions.

Our commitment to ersity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talented inidual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner.

• You will have a steady Monday through Friday 40 hour per week schedule (8 hours per day) based off business needs between the hours below:
  • 8:00 am and 8:00 pm ET
  • 7:00 am and 7:00 pm CT, or
  • 6:00 am and 6:00 pm MT.
• Twice per year, employees participate in a shift bidding process and are able to select from available shifts based off performance and business needs.
• Earn $19.00 per hour and have the opportunity to receive additional bonuses based on performance.
• We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring.
• We also have advancement and growth opportunities available to employees.
• Find more information on what it’s like to be a MultiPlan employee on our Careers page at multiplan.com

JOB ROLES AND RESPONSIBILITIES

1. Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly.
2. Respond to inquiries received through the online customer service tools for internal employees, clients and providers with an exceptional customer service experience. Inquiries received will only be for portal cases and the dedicated level two representatives will handle account creation cases, all other cases.
3. Provide customer satisfaction to both internal and external customers.
4. Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines.
5. Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors.
6. Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.
7. Collaborate, coordinate, and communicate across disciplines and departments.
8. Ensure compliance with HIPAA regulations and requirements.
9. Demonstrate Company’s Core Competencies and values held within.
10. Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role.
11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Requirements:

REQUIREMENTS

• Minimum high school diploma or GED
• Minimum 1 year customer service experience
• Previous call center or telephone experience in similar environment and/or industry desired
• Knowledge of proper phone etiquette
• Knowledge of medical terminology desired
• Communication (written, verbal, listening) organization, telephone, and data entry skills
• Ability to work a flexible schedule to accommodate queues
• Knowledge of medical and claim terminology is desired
• Required licensures, professional certifications, and/or board certifications as applicable.
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
• Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
• Ability to effectively handle multiple tasks, prioritize and manage time in a fast paced environment
• Ability to work independently as well as part of a team
• Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, database software, etc.
• Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data integrity
• Ability to work full-time (40 hr.) work week with regular and consistent attendance.
• Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site
• Inidual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

• Medical, dental, and vision coverage (low copay & deductible)
• Life insurance
• Short- and long-term disability
• 401(k) + match
• Generous Paid Time Off
• Paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please

The salary range for this position is $19.00/hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Customer Support Specialist (Billing and Security)

Remote

Customer Support

Full time

Who We Are

Float is the world’s leading software for teams to plan their time. Launched in 2012, we’ve grown every year since, and remain proudly independent, self-funded and profitable. As a certified B Corporation, we’re committed to making a positive contribution to our team, customers, the environment, and the remote community. We’re a team of 50 working 100% remotely who believe in living our Best Work Life. You’ll partner with team members globally, including Australia, Mexico, Italy, Nigeria, Canada, and the USA. Hear what our team has to say by browsing our blog, or reading our Glassdoor reviews. Check out what our customers think of Float from our G2 reviews.

We’re on a scale up journey, and we’re seeking people who thrive in this stage, given the autonomy, and the opportunity, to do the best work of their career.

Why We’re Hiring For This Role

Our customer support team plays a crucial role in ensuring our customers have a seamless experience across all touch points. The quality in which we deliver support is a competitive advantage and accelerates our opportunity to be a leading product in Resource Management.

As we grow our customer-base and specialize across our team, we’re looking to hire someone keen to support customers not only with our product but also across billing and account security. Both of these areas are sensitive and can be complex, which is where your expertise and ability to empathize with customers will be crucial to navigating nuanced situations. Your conversations with customers will build trust and rapport, making customers feel valued and understood.

While we leverage AI answers to help customers get faster answers to their questions about Float, our Support team focuses on more complex queries where 1:1 human support is most valuable, and our empathy, understanding, and troubleshooting skills have the most impact for our customers. Customers always have the option to chat directly with our team, and when they do, you’ll be the first point of contact.

We provide support via chat and email to ensure quick resolution times, and we love using Loom videos to personalize support for customers. You’ll be based between Central and Pacific time to support customers during regular business hours in your time zone.

Our Customer Support Manager, Century Richards, explains the important role you will play within our Support team. Watch this video!

You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on taking complex problems and creating solutions that feel simple and intuitive for our customers.

What You’ll Be Responsible For

Our support team works hands-on with our customers to answer questions, troubleshoot bugs, and curate an exceptional customer experience. During your working hours, you’ll be the first point of contact for inbound customer queries. You’ll communicate efficiently and effectively with customers to solve problems. You’ll understand their needs and challenges and how we can best solve them.

You’ll also spend time out of the queue working on initiatives and projects to enhance the customer support experience.

In the first few months your main priorities will be:

Product support

• Becoming an expert in our product
• Responding to customers in Intercom to help address questions, feature requests, or bugs. You’ll own conversations from first contact through to resolution.
• Contributing to enhancing our existing support materials (internal support manual, help center articles, macros) to improve the quality and efficiency of our support
• Sharing feature requests from customers and advocating for customers when communicating with the broader organization
• Troubleshooting common customer issues and identifying escalations for Tier 2

Billing support

• Efficiently manage and respond to incoming billing support requests by identifying and addressing customer issues
• Proactively follow up on renewal-related inquiries, including management of purchase orders and completion of vendor forms
• Liaising with our Operations team to carry out daily billing tasks related to account changes, refunds, and issuing invoices

Account security support

• Handle security-related inquiries and complete security questionnaires with accuracy and confidentiality
• Develop and implement innovative solutions for managing security-related questions to improve the efficiency and effectiveness of the support security process
• Collaborate with the security team to enhance customer-facing and internal security documentation and processes

As you become more comfortable in the role you’ll:

• Identify opportunities to improve our internal and customer-facing processes related to support
• Collaborate with cross-functional teams like Sales, Customer Success, Marketing, and Product to prepare for new releases
• Create new content to improve the self-service support options
• Create proposals for new projects and areas of focus for future support initiatives
• Identify new efficiencies and opportunities to exceed customer expectations

What You’ll Need To Be Successful

We want you to love your work and believe that these skills will allow you to succeed in the role.

Applying these skills requires:

• Proven experience in customer-facing roles, preferably in a SaaS environment
• Working knowledge of billing and security concepts and best practices in a SaaS context
• Passionate about educating and empowering customers with knowledge, rather than just fixing things for them
• Experience working autonomously, building out processes, and embracing the challenge of problem-solving for customers
• Clear, empathetic, and efficient communication skills
• Experience with help-desk tools like Intercom (our current tool),Zendesk, or Help Scout, along with automation and efficiency workflows
• A moderate understanding of technical concepts (APIs, browser Dev Tools etc.), or a propensity to pick up technical concepts with ease.

As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Linear to communicate as needed. Don’t worry—you will have significant deep work time since we have very few meetings.

Why Join Us

Pay for this role is US $84,224.00 (Level 2.5). Here’s a blog post with more information on how we determine our salaries.

We’re a global async remote company with a erse team of people from all over the world who share a common belief in living our best work life. We believe deeply in the idea of transparency and share our Float Handbook publicly so potential new team members can see first hand our perks & benefits as well as our ways of working. If you feel like you can thrive at Float to do your best work, we would love to hear from you.

Hiring Process For This Role

You’ll find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page. The hiring process for this role looks like this:

• Initial First Meet (20 min): You’ll meet with Julia Fulton, Talent Manager, to discuss your interest in the role and review your questions about working at Float.
• Manager Interview (45 min): You’ll meet with Century, Support Manager, to discuss your experience in customer support.
• Co-Worker Interview (30 min): You’ll meet with Johnathon and Justyna, to e deeper into your skills and experience.
• Founder Interview (30 min): You’ll meet with Glenn, Float’s CEO, to get to know you and see if you have potential to be a great addition to the team.

Note: Industry research shows that women and those in traditionally underrepresented groups generally don’t apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.

Customer Support Representative

Remote

Product, Operations, Support

Full time

Description

Do you live in or near the Bentonville, AR area? Do you love solving problems and have a passion for helping others? Are you looking for a fast-paced environment where you have the freedom to challenge the status quo and the opportunity to exceed expectations daily? Then our Customer Support Representative I may be the position for you. This position requires fast learning, sleuth-like skills at times, and an unflappable positive attitude.

Let us introduce ourselves…

We’re a team of driven, conscientious iniduals with a clear mission: to make accounting and payroll fast, simple, and affordable for millions of American businesses and their accountants.

It’s not enough to have a “good job”. It takes connection, culture, encouragement, growth opportunities, challenges, communication, and so much more to create an environment where people and ideas flourish.

We are Patriot Software; a fully remote company with 175+ employees across the United States and a co-working space in Canton, Ohio.

Our search for a new team member always starts by seeking a quality inidual who desires to live by our core values:

1. Be Customer Obsessed
2. Lead With Speed
3. Don’t Cut Corners
4. Create a Better Us
5. Follow The Golden Rule
6. Grow, Be a Leader

Interested in learning more? Great! Read on to see if your skills are a match, too.

Requirements

What You’ll Be Doing:

• Make connections with customers by providing personalized customer service via phone, live online chat, or email (no robots here!).
• Combine payroll, accounting, and tax knowledge with problem-solving skills to answer customers’ questions.
• Be an internal customer advocate to help influence product development and new features.
• Constantly learning and expanding on your software knowledge, new features, and accounting and payroll skills.
• Guide and answer software questions on new product features and how the software works.

Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Need:

• Associate or Bachelor’s degree and/or a combination of equivalent experience (bonus if it’s in Accounting, Finance, or Mathematics!).
• Working knowledge of USA-based payroll, payroll tax, and accounting (or if you’re a quick learner and are willing to learn, we’re willing to teach!).
• Tech-savvy (we are a software company, after all). You have to be comfortable learning new programs and can’t be intimidated by new technology.
• Able to work in a fast-paced environment—because change is our only constant!
• Self-motivated but able to work with team members when needed.
• Must be able to use your time wisely, stay organized, and prioritize various tasks throughout the day.
• Superior customer service skills, including verbal and written communications (this is a must). As the voice of Patriot, you’re on the frontlines!

Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

Location & Commitments:

Full-time, Direct Hire and 100% Remote role

This position is open to all candidates who legally reside and are eligible to work in the United States. This position is currently not open to applicants in the following locations: Alaska, California, Hawaii, Washington D.C.

Working hours are established by each team and department based on business needs. For this role, core working hours are typically between 8am – 7pm EST, Monday through Friday. Due to the nature of our businesses, we have busy seasons and “right-nows” that occasionally require working outside of core hours.

Patriot is an equal-opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.

Benefits

More Reasons to Love Patriot:

We pride ourselves on our company culture and value our employees’ hard work. Aside from the freedom to introduce new ideas or technologies, here are some of the awesome benefits our full-time employees enjoy:

• Paid time off and paid holidays
• Medical, dental, and vision insurance
• Section 125 HSA and FSA accounts
• Benefits starting 1st of the month after hire
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with company match
• Up-to-date hardware and equipment provided
• Flexible scheduling and opportunities for advancement
• Engaging and collaborative company culture
• Education reimbursement

Are you ready to take the next step in your career?

Starting Rate: $20/hour

Title: Bilingual Customer Support Agent (Tier 1)

Location: United States

Category: Customer Support

Job Description:

ABOUT US

At Vida, we help people get better – and we’re helping the healthcare system get better, too.

Vida is a virtual health clinic that provides expert, personalized, on-demand health coaching and programs from a network of experienced health care providers – like Registered Dietitians, Therapists and Health Coaches – through an easy-to-use app. We focus on managing chronic cardiometabolic conditions – like diabetes, obesity and hypertension – as well as achieving lifestyle health goals like eating more healthfully, getting more exercise, losing weight and reducing stress.

By combining advanced technology with the top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. We are trusted by Fortune 1000 companies, major national payers and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

As Vida’s Customer Support Agent, you will play a critical role in shaping the Vida support experience for our customers. You will be responsible for assisting customers with technical issues or questions related to our app and services. If you thrive in a fast-paced startup environment, enjoy working with both internal and external partners and customers and want to be involved in the cutting edge of healthcare, this role may be for you.

Responsibilities:

• Respond to support inquiries and issues reported by customers (via phone or email) with requisite consideration, empathy and thoughtfulness.
• Ensure timely resolution of support tickets in accordance with established service level agreements (SLAs).
• Efficiently diagnose and troubleshoot technical issues to determine the next support steps- provide solutions or escalate to the appropriate level.
• Become an expert on Vida’s programs, client-specific offerings and features- helping our customers understand all of the benefits pertaining to their specific health needs.
• Clearly track and communicate bugs or trending issues to management when they arise.
• Report regularly on customer feedback to help drive product and process improvements.
• Assist Tier 2 Support and management with special projects as needed.

Requirements:

• Bilingual- fluent in written and oral English/Spanish.
• 1-2 years of customer support experience in a growing and fast-paced technology company.
• Open availability to work on weekends and some holidays.
• Comfortable handling technical and non-technical cases.
• Positive and optimistic personality- no problem is too big.
• Excellent listening and problem-solving skills with a passion for helping people.
• Outstanding written and oral communication skills and the ability to explain technical problems or solutions to a non-technical audience.
• Strong time management, task management, organization and prioritization skills.
• Empathy and the desire to learn and grow.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida-it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a erse candidate pool. We don’t just accept differences – we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

#LI-remote

Ramp is hiring a remote Customer Experience Agent. This is a full-time position that can be done remotely anywhere in the United States.

Ramp - Spending made smarter.

Squarespace is hiring a remote Customer Support Associate, French. This is a full-time position that can be done remotely anywhere in Ireland.

Squarespace - The all-in-one solution for anyone looking to create a beautiful website.

Title: Customer Care Advocate (Thursday – Monday / 12:30pm – 9:00pm CST)

Location: Remote US

Job Description:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care.Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities:

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor’s Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What’s In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!

FLSA Status: Non-Exempt

#LI-WB-1

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

$38,300—$47,800 USD

As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified iniduals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us.

About iRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

Supervisor, Customer Experience

remote type

Remote

locations

Remote-USA

time type

Full time

job requisition id

P745173

About the team

Showcase/Listing Media Service customer experience team supports our Listing Media Services and Showcase products by offering an easy, fast and reliable way to book and receive quality real estate photography and rich media to help your listings stand out in any market.

About the role

As a LMS/Showcase Customer Experience Supervisor, you will report to the Customer Experience Manager. Supervisors will also be a second-level technical resource and an escalation point for the Customer Experience Team. Successful candidates are equipped with a positive attitude and are naturally self-starters. This is an excellent opportunity to gain new experiences with a world class team. Your day will consist of:

• Empower team of customer experience consultants in a technical and learning environment through consistent performance mentoring, career planning, and setting educational and performance objectives.
• Provides direction, instructions, and mentorship to team members.
• Manage flow of remote day to day operations.
• Perform weekly quality monitors for team members.
• Document and address all attendance or performance issues.
• Serve as a point of contact for department technical and customer related questions and issues.
• Participate in hiring process for all candidates for the department.
• Participate in quality calibration and workforce management.
• Improve productivity by highlighting areas of opportunity in agent performance, tools, training, process, and employee engagement.
• Receive and resolve critical issues from customers.
• Report on operational KPIs.
• Work with Customer Experience Manager and Director to roll out departmental team initiatives.
• Demonstrating Zillow’s Leadership principles by showing you care, empowering, get results, and engaging in effective clear communication.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $68,500.00 – $109,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Successful experience supervising a team.
• Experience working in a fast paced, challenging, and remote environment is helpful.
• Background working with call center benchmarks and performance metrics preferred.
• Associate’s degrees or higher in Business discipline is preferred but not required
• Passion for customer satisfaction with the ability to measure and track.
• Strong communication skills through email, phone and personal interaction.
• Strong leadership skills; ability to develop and foster teamwork.
• Ability to tackle a problem by using a logical, systematic, sequential approach.
• Encourages feedback and constantly strives for greatness and personal improvement.
• Excellent organizational skills and ability to multi-task and prioritize.
• Ability to demonstrate support for organizational changes.
• Strong digital literacy; MS Word, Excel, PowerPoint, and database experience.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Title: Supervisor, Customer Service Management

Location: UT-Salt Lake City

Job Description:

Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function. Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before.

Responsibilities in this role

• Supervises Access Patient Support staff that are performing customer services and enrollment activities as well as reimbursement staff performing benefit investigations for pharmacy and medical benefit coverage
• Overseeing the staffing schedule to meet the requirements as outlined by client contracts and company policy and procedures to include standard operating policies and work instructions.
• Directly supervises employees in the Access Patient Support Center in accordance with the organization’s policies and applicable laws
• Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems, and attend client meetings as necessary
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Applies expertise to solve standard and non-standard problems within own area
• Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts
• Provides direction in discussing and creating development plans
• Provides input into succession planning process for own work area
• Aligns inidual goals for self and others with work area/functional goals
• Builds confidence and respect of others through a positive and energizing style
• Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles
• Works within budgetary/ financial objectives set by manager, applying knowledge of profit drivers to work processes within own area
• Identifies specific opportunities for long-term change within own work team or product/service
• Builds customer relationships, interprets customer needs and assesses their business requirements
• Leverages customer knowledge to develop alternative solutions and shares key learnings with others
• Resolves day-to-day or routine problems using defined processes
• Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence
• Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success
• Effectively listens to and explains difficult issues to reach shared understanding and build alignment

Qualifications

• Bachelors degree or equivalent work experience preferred
• 3-5 years experience in the Healthcare field preferred
• Strong leadership skills
• Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation
• Advanced knowledge of healthcare reimbursement

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations, or business support staff
• Administers and executes policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact on work unit operations and customers
• Frequently interacts with subordinates, customers and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution
• Effective communication and collaboration with client

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT.

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Anticipated salary range: $65,500 – $93,550

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 09/30/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Title: Seasonal Customer Service Agent – Starting at $17.65/hour – Remote

Location: IA-Cedar Rapids

Job Description: Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

**Job Posting Title**

Seasonal Customer Service Agent – Starting at $17.65/hour – Remote

**Job Description**

As a **Seasonal Member Service Specialist** , you will be a part of our **100% remote Contact Center team** and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a **seasonal** , hourly work from home position with the opportunity to be hired on as a full time employee (with benefits) within a 5 month time period depending on overall employee performance and business needs.

**Position Requirements:**

+ Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)

+ Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs

+ Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks

+ Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured

+ Must be available for a 6 to 8 week training class

**What Prime provides:**

+ All equipment is provided and shipped directly to your place of residence

+ Highly structured work environment

+ Transferable skills within Prime or within the healthcare field

+ Opportunities to grow your career within Prime, including being hired on full time

+ 40-hour work week (potential overtime)

**Job Responsibilities**

+ Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits

+ Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member

+ Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA

+ Other duties as assigned

**Required Minimum Qualifications**

+ High School Diploma or GED is required

+ 1 year of customer service experience

+ Must be eligible to work in the United States without need for work visa or residency sponsorship

**Additional Qualifications**

+ Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

+ Strong PC Skills with ability to navigate multiple software systems simultaneously

+ Strong communication skills with focus on professional demeanor and empathy

+ Ability to multitask

+ Detail oriented

**Preferred Qualifications**

+ Call center experience

+ Call center experience in the Healthcare industry

+ Work from home (remote) experience

+ Fluency in Spanish

**Minimum Physical Job Requirements**

+ Ability to sit 6 or more hours per day

+ Occasionally required to stand, walk and stoop, kneel, and crouch

+ Ability to work a flexible schedule including evenings, weekends, holidays, overtime

+ Ability to work with a set, pre-determined break and lunch schedule

**Reporting Structure**

+ Reports to Supervisor in the Contact Center

_Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage erse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law._

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics’ fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today’s health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people’s lives.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage erse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Bilingual Customer Service Agent

Remote

Full time

REQ-1000029773

Make A Difference For Those Who Make The World

The What

As a Bilingual Customer Service Representative you will be part of a dedicated team based in Canada and reporting to Customer Service Manager. The successful applicant will maintain a high level of service to both customers and account executives in dealing with day-to-day business activity. The successful applicant will also act as a key contributor to the customer service team by receiving distributors calls and inquires.

The Why

At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canada’s Top Employers For Young People (2020, 2021 & 2022), Greater Toronto’s Top Employers (2020, 2021 & 2022) and Canadas Best Diverse Employers (2020, 2021 & 2022).

What you will get to do

• Process transactions and various inquiries using Outlook, SAP and Esker
• Receive distributor calls as well as some end user calls
• Provide reliable information to both internal and external customers
• Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process

Who You are

• College or University diploma/degree
• Bilingual (French/English) language skills both written and spoken (a strong asset)
• Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
• Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner
• Strong keyboard and data entry skills (min 30 wpm)
• Team player able to work with a large team
• Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision
• Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures

Whats more, youll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past, we have so much further to go. Thats where you come in. Join us!

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the erse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.We remain committed to upholding the values of equity, ersity, and inclusion in our work environments. We know that ersity underpins excellence, and that we all share responsibility for creating an equitable, erse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBDs priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.

We Dont Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, erse, global growth company.

Global Benefits & Perks

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Diverse & Inclusive Culture:

Purpose-Driven Company:

Bilingual Spanish/ English Insurance Customer Service Representative

Req ID#: 387176

Remote, Any Location, US

Customer Service

Bilingual Spanish/ English Insurance Virtual Customer Service Agent

¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español?

Become a Bilingual Customer Service Agent by joining an elite team that supports industry-leading insurance clients.

Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. All our calls are inbound calls only – no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example, 84% of our managers are internal promotions.

Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phones, or other household members.

A fantastic opportunity

The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes, and systems to provide a resolution for the customer.

You’ll Enjoy

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.

Responsibilities:

• Handle inbound service calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems and tools
• Ongoing training and skill development

Qualifications:

• Speak Fluent English and Spanish
• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem-solver with a can-do attitude
• Eager to advance your career with a reliable company
• Enjoy working independently and with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check and drug-screen
• At this time, Foundever can only offer employment to iniduals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WI

If you live within 50 miles of a site, you will be offered an onsite role.

Equipment and Internet Requirements:

• Company provides needed equipment (may be asked to provide second monitor)
• Work-at-home positions we require minimum requirements of your home internet service; Mbps: 10 mbps download and 10 mbps upload.
• Candidate should guarantee high internet speed and ability to hardwire

Benefits:

• Pay: $17-$19/H
• 100% Paid Professional Training
• Medical, Dental, Vision and Wellness Benefits
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)

If you live within 50 miles of a site, you will be offered an onsite role.

Military Friendly

Foundever is a 2024 Military Friendly Employer. We are proud partners of Military One Source, Military Spouse-Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication, and respect.

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Customer Service Representative

Remote, United States

Job Description

Job Category

Customer Service

Subcategory

Service – CSR/Call Center

Typical Starting Salary

$46,600 $58,050

Minimum Salary

$40,500.00

Maximum Salary

$74,200.00

Schedule

Full-Time

Education Level

High School Diploma/GED

Flexible Time Off Annual Accrual – days

15

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a ision of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.

Location will be remote/virtual for a hire date of 9/9/24.

We are currently not hiring candidates from the following states: NY, CA, AK, HI, NM or IL.

$1,500 Sign-On-Bonus (paid out in two payments and based on performance/being in good standing with the company).

Paid training is Monday – Friday, 9:00am – 5:30pm EST (full time) for approximately 10 weeks. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role.

After onboarding and training is complete, go-forward shifts will have a start time between the hours of 8am and 10:30am EST/8-hour shifts.

One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.

Initially you will be aligned to support our Expanded Call Group. As time progresses and you gain experience, you will be expected to move into more complex call groups when there is a business need. As you promote through the different call groups, you will be eligible for promotional salary increases.

All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.

Responsibilities:

• Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
• Builds rapport with each customer.
• Listens to customers’ requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Uses de-escalation tactics and when necessary, escalates to appropriate team.
• Processes policyholder transactions accurately and within Customer Response Center established time standards.
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
• Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes decisions regarding exceptions to payment plan and fees.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
• Develops and maintains product, procedural and technical systems knowledge.
• Completes licensing and continuing education requirements.
• Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity.
• Performs additional duties as assigned.

Qualifications

• Associates degree and 1+ year Insurance experience preferred.
• 3-5 years related Customer Service experience is required.
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• Personal Lines producer insurance licenses required upon hiring and training.

Title: Customer Support Agent

(Belize)

Location: Remote

Job Description:

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role

We are looking for customer-centric iniduals to service our marketplace with empathy and judgment. You own your customer’s issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer’s first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

Day-to-Day Responsibilities

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities
• Provide outstanding and exceptional customer service
• Must have weekend availability

What Sets You Apart

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You’re genuinely curious and take initiative to solve problems when you see them.

Why work at CBH?

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
• Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
• Personal and professional development opportunities. If you’re interested in developing a particular skill or learning more about a particular part of the business, we’ll give you the opportunity to learn

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 20Mbps wired internet connection
• CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• RAM: minimum 16GB or higher
• Boot Drive: using SSD
• Wired headset
• Quiet working environment
• Steady power and internet

We operate 24/7 and work on a rotating roster, including weekends.

vidIQ is hiring a remote Creator/Customer Support Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

vidIQ - Chrome extension for YouTube video creators.

Coursedog is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Coursedog - Modern, simple schedule & curriculum planning.

Polymarket is looking to hire a Customer Support to join their team. This is a full-time position that can be done remotely anywhere in US timezones.

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role

We are looking for customer-centric iniduals to service our marketplace with empathy and judgment. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments. 

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

Day-to-Day Responsibilities

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities
• Provide outstanding and exceptional customer service
• Must have weekend availability

What Sets You Apart

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You're genuinely curious and take initiative to solve problems when you see them.

Why work at CBH?

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
• Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
• Personal and professional development opportunities. If you're interested in developing a particular skill or learning more about a particular part of the business, we'll give you the opportunity to learn

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 20Mbps wired internet connection
• CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• RAM: minimum 16GB or higher
• Boot Drive: using SSD
• Wired headset
• Quiet working environment
• Steady power and internet

We operate 24/7 and work on a rotating roster, including weekends. 

Salary and compensation

Benefits

🏖 Unlimited vacation

🏖 Paid time off

🚫 No politics at work

Do you have a passion for world class tattoos? If so, we’re looking for you.

Who we are

Co:Create brings the artistry of tattoos into the digital age – offering collectors and enthusiasts unprecedented access to world-renowned artists and their creations. With Co:Create, collectors get priority booking with some of the world’s most coveted artists and obtain digital certificates of authenticity for the pieces they own. Blending tradition with technology, Co:Create not only preserves the art’s legacy but also opens new avenues for monetization and personal expression, ensuring each piece tells a story that lasts beyond time and skin.

We’ve raised a a16z crypto and have some the best founding artists in the Tattoo Industry.

The role

As the Customer Success Associate for Co:Create, you will play a crucial role in being the face of Co:Create to our collectors and our world-class artists. You’ll assist by connecting collectors who want their designs brought to life with the perfect artists. You will provide high-quality support both the artists and the collectors throughout the sales process.

As a liaison between our tattoo artists and collectors, you will protect the artist’s time and integrity by bringing them high-quality leads that translate to sales. You care deeply about the art of tattooing and your passion paired with your strong communication skills will be instrumental in executing our vision of elevating the work of tattoo artists.

To learn more about the role, please read the Mission & Outcomes for the Customer Success Associate.

You’ll get to

• Ensure each artist and customer you interact with loves working with you and Co:Create.
• Develop a deep understanding of each client’s needs, goals, and pain points to help align product development priorities.
• Build excellent relationships with our artists, understanding the different tattoo styles and preferences of each artist to match them perfectly with each collector and vice versa.
• Understand collector needs, answer inquiries, and provide advice and recommendations to ensure the best possible service and outcome.
• Drive sales by effectively communicating the value of our artists’ work and ensuring a high level of client satisfaction.
• Collaborate with our product team as the face and champion of our collectors, compiling and providing useful feedback to enhance the overall experience on our platform.

Who we are looking for

• 1-3 years of experience in luxury brand sales, customer success or customer service, preferably in a tattoo shop or related industry.
• A genuine love for tattoos and an understanding of the tattoo culture.
• Excellent communication skills, whether over the phone, video call or via email as you will need to be able to translate a collector’s vision to the artist and vice versa.
• Ability to put others’ needs first while selling to customers and go above and beyond for a customer.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent communication skills.
• The courage to speak up and point out ways to improve the artist and customer experience.

Bonus

• Experience as an assistant or front desk associate at a tattoo shop.
• An understanding of the tattoo process from inquiry to aftercare.
• Ability to work autonomously, be proactive, prioritize, communicate, and function in a small team.
• Prior remote work experience.
• A curiosity for or experience with web3.
• HubSpot or related experience.

Salary and Compensation

• Competitive salary, as well as lucrative equity and tokenomics incentives. Curious what that means? Learn more about how we determine salary at Co:Create.
• Annual salary: $70,000
• Equity compensation: .016%
• Plus your choice of a signing bonus or additional equity bonus.

Benefits & perks

• Fully remote team (US time-zone based employees only at this time)
• Team offsites twice a year
• Health insurance
• 401k Retirement plan
• Unlimited vacation & paid time off
• Two company-wide shut downs a year to give everyone the week off in both the summer and winter.
• $200/month in “get what you need” funds.
• Hate Monday meetings? So do we! We have a strong “no meetings” policy on Mondays.

Our culture

How We Work

We care personally, and challenge directly: We cultivate a BS-free culture where honesty is coupled with empathy. Our team communicates with kindness and directness, ensuring clarity and mutual respect in every interaction.

We are humble and hungry: We embrace a mindset of continuous learning and scrappy innovation. Always open to new ideas and feedback, we’re hungry for progress, relentlessly pursuing our goals with determination and resourcefulness.

We take ownership & accountability: We champion proactive ownership and outcome-based accountability. Moving beyond just participation, we focus on impactful results, taking the initiative to identify and address opportunities and challenges head-on.

We are optimistic, but realistic: We know we can be successful, but have a healthy respect for challenges we have to overcome.

We work with speed and intention: When faced with a tradeoff of fast or complete, we move fast. Though we always strive for both. Our actions are quick but not hasty, always connected to our objectives and responsive to the ever-evolving needs of our artists and community.

What We Prioritize

​Artists’ Needs Above All: At our core, we prioritize the welfare and prosperity of artists. We’re dedicated to innovating solutions that amplify artists’ earnings and recognition, always placing their needs at the forefront of our endeavors.

Community Collaboration: We believe in the power of community. By fostering a collaborative environment, we ensure that artists, collectors, and community members have a voice in shaping our platform, aligning everyone’s incentives for mutual success.

Technology coupled with a respect for tradition: Honoring the rich traditions of tattoo art, we blend respect for history with a passion for innovation and emergent technology. Our approach involves understanding the past to skillfully craft the future, using technology to enhance and preserve the essence of this ancient art form.

About Co:Create

Co:Create brings the artistry of tattoos into the digital age – offering collectors and enthusiasts unprecedented access to world-renowned artists and their creations. With Co:Create, collectors get priority booking with some of the world’s most coveted artists and obtain digital certificates of authenticity for the pieces they own. Blending tradition with technology, Co:Create not only preserves the art’s legacy but also opens new avenues for monetization and personal expression, ensuring each piece tells a story that lasts beyond time and skin.

Co:Create is the initial venture by the team at Co:Create, a team committed to recognizing and rewarding the contributions of community members and to building a more equitable internet, one where shared ownership is paramount.

We are a woman-led company and believe in fostering a erse and inclusive workplace. Candidates of all protected classes are encouraged to apply and we offer equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

Customer Service Associate

Who We Are:

UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members’ well-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all.

We have a strong global presence and a dedicated workforce of over 4000 people spread across the world.

Our brand is built on the strong foundation of simplicity, integrity, people-centricity, and leadership. We stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.

You Are:

Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations. The service center will be open from 8am-6pm CST USA and will occur related schedules.

The Opportunity:

· Receive and respond to inbound phone calls for customer assistance

· Respond to outbound phone call requests

· Document all calls in ticketing and tracking systems

· Respond to customer inquiries and provide data to customers within a required time frame

· Act as liaison between claims department and providers

· Research customer claims in the primary payor systems

· Ensure highest level of customer service on every call

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need:

· High school degree required; Bachelor’s degree preferred

· 2-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment

· Previous Health Care Call Center/Customer Service Experience.

· Must be able to work with minimal supervision.

· Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts.

· Excellent verbal and written communication skills.

· Attention to detail and problem-solving skills

· Proficiency with MS Office applications, especially Word and Excel.

· Overall Experience level:

· Some experience in customer service setting preferred

· Spanish speaking and written language proficiency preferred

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST HealthProof provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $35,360-$39,520

Benefits

Full-time, regular employees accrue up to 16 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses. Certain regular employees may have the potential for quarterly incentive-based bonuses and or commissions depending on role. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe

At UST HealthProof, we envision a bold future for American healthcare. Our values are the bedrock beliefs our organization holds dear. They not only define what our brand stands for but also serve as a compass guiding every action and decision.

Guiding Principles

These principles illuminate the path of ‘how’ we operate. They detail actions and behaviors we much embody to honor our values and achieve our goals.

· Simplicity

Simplifying complexity underlines everything we do—this approach is what makes us unique. We come with an open mind and straightforward approach, cutting our way to the core with measurable and actionable insights.

· Integrity

Integrity is our currency to build relationships. We believe in being open and honest. It is only natural when we have nothing to hide. It demonstrates that we are here to do the right thing, no matter who is watching.

· People-Centricity

Everything that we do reflects our deep bonds with peers and customers. These aren’t mere transactions, but transformational ties. They shape our culture and decisions, affirming that our true value lies in the lives we touch and impact.

· Leadership

Taking ownership is about taking initiative, being in-charge and driving things to completion. It’s a brave choice to ‘own’ all aspects of our work, ensuring we take full responsibility for everything we handle.

Mission

A future possible only when health plans are free from administrative burdens so they can truly focus on what matters more – their members’ well-being.

Equal Employment Opportunity Statement

UST HealthProof is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

Skills

Customer Service,Healthcare,Call Center

Benefits

Compensation range: $ 35,360.00 to 39,520.00 per year

Title: Customer Support Coordinator

Location: Dallas / Ft. Worth, TX

Type: Full-time

Workplace: remote

Category: Customer Support

Job Description:

TimelyCare is looking for a highly motivated Customer Support Coordinator to work in an interdisciplinary environment not only with customer and provider support but also with our Care Coordination, Case Management, Basic Needs, and Crisis Support teams delivering excellent services to patients and the providers who administer care for our patients. You will be the first point of contact for college patients, providers, school counseling and health centers, and business partners in need of assistance with using our virtual and in-person care services with a goal of providing outstanding service and connecting members to care within our Service Level Agreements (SLAs). We are looking for self-starters who love solving problems, are agile, are quick learners, and are flexible and calm under considerable pressure. The ideal candidate will have experience in customer support, tech support, case management, care coordination, and/or crisis work.

Location

We offer a remote work environment. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, a secure and private workspace, free from noises, distractions, and successfully completing the training program. Adherence to HIPAA and governmental compliance are required in this role.

Schedule

Friday – Tuesday 6:30 am – 3:00 pm CST

As we staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime. Any requested increase or decrease in hours will be communicated with advance notice to a team member and without impact to benefit eligibility.

What You’ll Do

• • Provides customers with courteous, friendly, and efficient service, leading to the resolution of any issues.
  • Triaging members and connecting them with the appropriate service and level of care and needed resources via phone, SMS, or email.
  • Supporting our care coordination, case management, basic needs, and crisis support teams with intakes, follow-ups, social network monitoring, and urgent matters.
  • Generating and maintaining reports and referral resources for all business lines.
  • Executing records requests and verification of services. Support the TimelyCare virtual care operations, serving as the primary point of contact for all patient, business partners, and provider inquiries in a timely fashion.
  • Develop a strong understanding and knowledge of the organization’s product, services, and processes to support patients and providers.
  • Act as a resource for internal stakeholders.
  • Utilize critical thinking and effective communications to provide thoughtful, empathetic, customized solutions that help patients with their overall virtual care coordination as well providers with their technical and scheduling needs.
  • Follow a HIPAA-compliant procedure for all communications with internal and external sources
  • Embrace the TimelyCare values with your engagement and performance.
  • Maintain awareness of patients who are waiting to be seen by our providers, ensuring they are seen in a timely manner. Manage provider alerts appropriately.
  • Provide feedback using appropriate channels to improve product, process, procedures, scheduling, and service levels.
  • Adhering to all operational, quality, security, risk and regulatory policies and procedures.
  • Use analytical skills to troubleshoot various systems and provide technical answers related to our TimelyCare platform.
  • Acknowledge that calls will be recorded and/or taped to be used for training, development, advertising and/or marketing purposes.
  • Other duties as assigned

What You Bring

• • Ability to work various shifts from Monday through Sunday, including weekends and holidays
  • Bachelor’s degree from an accredited college or university preferred.
  • Prior customer support, care coordination, and/or crisis service experience in a remote environment
  • A servant leader attitude and passion for serving others.
  • Willing to listen and find creative solutions to address and resolve issues independently.
  • Reliable high-speed internet connection
  • Ability to remain engaged throughout the entirety of your shift with minimal to no distractions
  • Experience with Zendesk and Dialpad, preferred.
  • Proficiency or rapid assimilation to operate productivity technologies; Microsoft Office, Google Suite, Zoom, Slack, and Electronic Health Record systems.
  • Understanding of virtual care best practices with considerable attention to detail including proficiency with TimelyCare or competitive virtual care mobile and web app and admin
  • Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required)
  • Thrive in an environment that is high-pace, dynamic, and collaborative, utilizing good judgment with ambiguity.
  • Adaptability to quickly changing priorities and member needs.
  • Strong time management skills, with the ability to manage competing priorities.
  • A strong work ethic and a sense of responsibility to team members and business partners.

Benefits + Perks

• • Paid Company Holidays + No work on your birthday!
  • Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
  • Variable bonus eligibility on a quarterly basis
  • Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
  • Company-paid group Life Insurance + Company-paid Short Term Disability
  • Concierge benefit support services
  • 401(k) with employer match
  • Free access to TimelyCare virtual medical and mental health support for you and your immediate family
  • Mission-Driven Purpose with a Supportive Team Culture

The salary for this opportunity is $19.25 per hour. This is the base pay, and you will be eligible for a discretionary bonus in addition to the base pay.