Title: Customer Experience Concierge

US Based Remote

Location: CA-San Diego

Job Description: Customer Experience Concierge, Customer Contact Center & Engagement (Remote)

SFR Dispositions (Inventory Team)

Position Summary:

Anywhere Real Estate Inc. is the leading and most integrated provider of residential real estate services in the United States. Through Anywhere Inc. Customer Contact Center & Engagement, the Inventory Team manages our clients SFR Dispositions.

Anywhere Inc. has been designated a _Great Place to Work_ for two consecutive years, recognizing the company’s commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the _World’s Most Ethical Companies_ by the Ethisphere Institute for nine straight years.

We are seeking qualified candidates for our Customer Experience Concierge role. This role is responsible for managing new properties received from our SFR business line. This entails placing the property with one of our network brokers, coordinating any repairs needed to the property prior to or during listing, reviewing important documentation between our broker and client, following up on any repairs required after the inspection and ensuring there are no issues with closing. This inidual must be detail oriented and have the ability to multi-task. This position is 100% remote from any location in the United States.

Key Responsibilities:

• Manage a portfolio of properties for our clients within our SalesForce database
• Communicate with our Relocation Directors specific listing details
• Review documentation to determine condition of properties
• Request repair bids from our partnered vendor(s) as needed
• Act is facilitator between our clients and vendors regarding bid approvals, counters, declined bids
• Communicate all details pertaining to repairs with our Relocation Directors
• Proactively follow-up to ensure repairs are completed in a timely manner
• Review broker updates for action needed
• Review inspection details to determine if additional repairs, credits or concessions are requested and/or required that will impact closing
• Follow-up on each property in your portfolio until the property has closed

Requisite Skills:

• 2-3 years business experience preferred
• Real estate knowledge preferred
• Strong interpersonal, verbal, and written communication skills
• Digital literacy and ability to navigate multiple systems
• Strong attention to detail
• Planning and organization skills; ability to multi-task in a fast-paced environment
• Ability to relate to our clients and vendors in a professional and courteous manner
• Regular and consistent attendance/punctuality
• Embraces ersity and inclusion
• SalesForce experience preferred

Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.

Anywhere Real Estate Inc. (http://www.anywhere.re/) ?(NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate?Better Homes and Gardens Real Estate (https://www.bhgre.com/) ,?Century 21 (https://www.century21.com/) ,?Coldwell Banker (https://www.coldwellbanker.com/) ,?Coldwell Banker Commercial (https://www.cbcworldwide.com/) ,?Corcoran (https://www.corcoran.com/) ,?ERA (https://www.era.com/) , and?Sotheby’s International Realty (https://www.sothebysrealty.com/eng)

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.? Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.? With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere Real Estate, ersity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for erse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value ersity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our erse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote ersity and inclusion. Read more about our company’s ersity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de\_Anywhere%20CSR%20Report%202022.pdf) .

You’ll find our commitment to ersity reflected in our achievements:

Recognized as one of the World’s Most Ethical Companies since 2011.

Anywhere has also been designated a Great Place to Work since 2019.

Recognized by Fortune as one of America’s Most Innovative Companies.

Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.

With a erse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.

EEO Statement: EOE including disability/veteran

User Interviews is hiring a remote Enterprise Customer Development Manager. This is a full-time position that can be done remotely anywhere in the United States.

User Interviews - The user research system for teams of any size.

1Password is hiring a remote Senior Manager, Digital Customer Success. This is a full-time position that can be done remotely anywhere in Canada or the United States.

1Password - The world's most-loved password manager.

At OTGS we are bridging linguistic and cultural boundaries. We are in search of an experienced WordPress technical supporter speaking excellent French and English for WPML Forums to join our strong team of supporters and developers.

It’s important to be a good team player and an excellent communicator with self-discipline, especially when you are almost done but there’s a client reporting an issue that needs debugging.

What you will do

• Debug issues reported by our clients,
• Reply to questions from clients,in chats or tickets
• Look at configurations and code lines,
• Collaborate with Support team members,
• Escalate issues or features to Development teams.

What we are looking for in our supporter

• At least 2-3 years of proven experience in a Technical Customer support role, preferably related to WordPress
• Excellent French and English skills (+German and Arabic will be nice) (both written and spoken),
• Expertise in WordPress UI and Codex (+ templates, taxonomy, custom post types)/ WP CLI / GIT basics / HTML / CSS / JavaScript / PHP (reading) / Chrome DevTools (or similar),
• Experience building websites using WordPress,
• Outstanding problem-solving skills,
• Patience and strong attention to detail,
• A reliable strong internet connection (we have calls daily).

What we offer

• 100% remote position,
• Body And Mind Movement (BAMM) program to support your physical activities and other hobbies, 
• A computer budget to make your workplace better,
• A Kindle device with an access to our company Amazon account, 
• We respect national holidays in each country and want you to have a rest these days, 
• Being part of a team of smart, self-driven iniduals,
• Great opportunity to progress and advance,
• Collaborating with team members across the globe.

We invite you to become part of a special team!

About MagicBrief

We’ve seen a generation of companies grow on the internet, but the next 10 years will look nothing like the last. Traditional growth strategies are becoming obsolete, and brands now win or lose based on their ability to produce great creative. MagicBrief is a creative operations platform that is already empowering many of the world’s best teams, including Solawave, Fenty Beauty, Darkroom, LARQ, Jambys, HVMN and many more.

Role Overview

As an Onboarding Specialist at MagicBrief, you will play a crucial role in ensuring our customers have a seamless experience from the moment they are introduced to our product. You will be responsible for conducting product demos, assisting with account setup, and providing ongoing support. This position is not a sales role, but high performance will be rewarded with bonuses.

Key Responsibilities

• Conduct engaging and informative product demos for potential customers, primarily agencies and consumer brands.
• Assist customers in setting up their accounts and workspaces, ensuring they have everything they need to succeed.
• Provide exceptional customer service, addressing any questions or issues that arise during the onboarding process.
• Collaborate with the product, marketing and customer support team to ensure a smooth transition from prospect to active user.
• Maintain a deep understanding of performance marketing to effectively communicate the benefits and features of MagicBrief.
• Cover support in the US west or east time zones, ensuring our customers receive timely assistance.

Qualifications

Experience: 2+ years in a customer-facing role, preferably in a startup or small agency environment.

Knowledge: Foundational knowledge of performance marketing, including paid social (Meta, TikTok, YouTube) and ad strategies.

Skills: Strong speaking, presentation, and relationship-building abilities.

Location: Ideally based in America, with the ability to cover US time zones.

Attributes: Resourceful, self-starter, endlessly curious, and excited to learn and grow in a new industry.

Why Join MagicBrief?

Growth: Join a fast-growing startup where you can have a massive impact through both success and failure.

Learning: Continuous opportunities for learning and development in a supportive environment.

Innovation: Be part of a company that is transforming the creative workflow of marketing teams and championing the best creative work in alignment with advertising performance targets.

If you are passionate about performance marketing, enjoy helping customers succeed, and thrive in a fast-paced startup environment, we would love to hear from you. Apply now to join the MagicBrief team and help us shape the future of marketing!

Salary and compensation

Benefits

🌎 Distributed team

🏔 Company retreats

About MagicBrief

We’ve seen a generation of companies grow on the internet, but the next 10 years will look nothing like the last. Traditional growth strategies are becoming obsolete, and brands now win or lose based on their ability to produce great creative. MagicBrief is a creative operations platform that is already empowering many of the world’s best teams including Solawave, Fenty Beauty, Darkroom, LARQ, Jambys, HVMN and many more.

Role Overview

As an Onboarding Specialist at MagicBrief, you will play a crucial role in ensuring our customers have a seamless experience from the moment they are introduced to our product. You will be responsible for conducting product demos, assisting with account setup, and providing ongoing support. This position is not a sales role, but high performance will be rewarded with bonuses.

Key Responsibilities

• Conduct engaging and informative product demos for potential customers, primarily agencies and consumer brands.
• Assist customers in setting up their accounts and workspaces, ensuring they have everything they need to succeed.
• Provide exceptional customer service, addressing any questions or issues that arise during the onboarding process.
• Collaborate with the product, marketing and customer support team to ensure a smooth transition from prospect to active user.
• Maintain a deep understanding of performance marketing to effectively communicate the benefits and features of MagicBrief.
• Cover support in the US west or east time zones, ensuring our customers receive timely assistance.

Qualifications

Experience: 2+ years in a customer-facing role, preferably in a startup or small agency environment.

Knowledge: Foundational knowledge of performance marketing, including paid social (Meta, TikTok, YouTube) and ad strategies.

Skills: Strong speaking, presentation, and relationship-building abilities.

Location: Ideally based in North America, with the ability to cover US time zones.

Attributes: Resourceful, self-starter, endlessly curious, and excited to learn and grow in a new industry.

Why Join MagicBrief?

Growth: Join a fast-growing startup where you can have a massive impact through both success and failure.

Learning: Continuous opportunities for learning and development in a supportive environment.

Innovation: Be part of a company that is transforming the creative workflow of marketing teams and championing the best creative work in alignment with advertising performance targets.

If you are passionate about performance marketing, enjoy helping customers succeed, and thrive in a fast-paced startup environment, we would love to hear from you. Apply now to join the MagicBrief team and help us shape the future of marketing!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Our thriving US-based law firm specializing in family-based immigration and non-immigration services is seeking a dedicated and skilled Legal Assistant to join our remote team as an independent contractor. As a crucial member of our firm, you will play a vital role in providing exceptional support to our clients and ensuring the smooth processing of their applications.

Responsibilities:

- Handle all customer interactions, including answering inquiries, providing updates, and offering guidance throughout the application process

- Review and process non-immigration applications (ESTA and DS160) and family-based cases

- Submit applications to CEAC and USCIS accurately and efficiently

- Provide excellent customer care, ensuring clients receive timely and professional assistance

- Maintain accurate and up-to-date records using our case management system

- Collaborate with the legal team to ensure seamless service delivery

Requirements:

- Proven experience as a Legal Assistant, preferably in immigration law

- Strong knowledge of ESTA, DS160, and family-based immigration processes

- Excellent communication and interpersonal skills

- Exceptional attention to detail and ability to manage multiple tasks simultaneously

- Knowledge or willingness to learn Zendesk and Docketwise

- Ability to work independently and as part of a team in a remote setting

- Available to work 40 hours per week, including Sundays (preferred)

We offer:

- Competitive compensation based on experience

- Flexible remote work environment

- Professional development and growth opportunities

If you are a self-motivated inidual with a passion for providing exceptional legal support and customer service, we would love to hear from you. Please submit your resume, along with a cover letter highlighting your relevant experience and why you would be a great fit for our team.

Join our mission to help clients navigate the complex world of immigration law and make a positive impact on their lives. We look forward to reviewing your application!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed)

**Do you enjoy helping others and have a knack for problem-solving?

**We're seeking motivated iniduals to join our growing team of remote customer service representatives. In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction.

**Here's what you'll do:

• Assist customers with inquiries and concerns.
• Resolve issues efficiently and professionally.
• Communicate clearly and effectively in writing and verbally.
• Maintain a positive and helpful demeanor.

**You'll be a great fit if you have:

• A strong desire to provide excellent customer service.
• Excellent communication and interpersonal skills.
• The ability to prioritize tasks and work independently.
• Proficiency in using computers and navigating multiple software programs.

**The Perks:

**Work from anywhere: Enjoy the flexibility of a remote work environment. Flexible schedule: Create a schedule that fits your needs. Competitive pay: Earn up to $19 per hour. Opportunity for growth: Develop valuable customer service skills. Ready to take the next step?

**Additional Information:

**No prior experience or degree required. A quiet workspace and reliable internet connection are essential. Must pass a background check.

**We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**#ZR

Exodus is looking to hire a Customer Support Specialist (Oceania Time Zone) to join their team. This is a full-time position that can be done remotely anywhere in Oceania Region.

Worldcoin is looking to hire a Customer Experience Analyst, App Support Operations (LATAM) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Xapo Bank is looking to hire a Customer Success Graduate Trainee to join their team. This is a full-time position that can be done remotely anywhere in Gibraltar.

Exodus is looking to hire a Customer Support Specialist (EMEA Time Zone) to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

OKX is looking to hire a Customer Service Agent (Ukranian Speaker) to join their team. This is a full-time position that can be done remotely anywhere in Europe.

Apollo is hiring a remote Technical Support Representative. This is a full-time position that can be done remotely anywhere in India.

Apollo - Apollo is the all-in-one sales intelligence platform.

Figma is hiring a remote Account Executive, Enterprise. This is a full-time position that can be done remotely anywhere in the United States.

Figma - A design platform for teams who build products together.

Apollo is hiring a remote Onboarding Manager. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

GitLab is hiring a remote Manager, Success Services, EMEA. This is a full-time position that can be done remotely anywhere in the United Kingdom.

GitLab - A single application for the entire DevOps lifecycle.

Fleetio is hiring a remote Associate Customer Success Manager, Scale. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

Simon Data is hiring a remote Enterprise Customer Success Manager. This is a full-time position that can be done remotely anywhere in EST Time Zone.

Simon Data - Building a next-generation data platform.

Semrush is hiring a remote Customer Support Frontline Specialist (Global Customer Support Team). This is a full-time position that can be done remotely anywhere in Serbia.

Semrush - Semrush is a leading online visibility management SaaS platform.

Stedi is hiring a remote Customer Success Manager, Revenue Cycle. This is a full-time position that can be done remotely anywhere in the United States.

Stedi - The structured messaging platform for B2B trade.

Tether is looking to hire an Onboarding KYC Analyst to join their team. This is a full-time position that can be done remotely anywhere in LATAM or on-site in Buenos Aires.

Deel is hiring a remote Customer Success Manager - Australia. This is a full-time position that can be done remotely anywhere in Australia.

Deel - Payroll and Compliance for International Teams.

🚀 About Flipster

Flipster is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can’t even imagine yet. We aim to propel their development and uncover potential.

As a VIP Account Manager at Flipster

Flipster is seeking an experienced professional from the crypto industry to provide account coverage and support business growth. This role will leverage relationship development and account management skills, combined with comprehensive knowledge of the Flipster platform and trading, to assist VIP clients. The Key Account Manager will contribute to building better product solutions for VIP clients and foster their growth on the Flipster platform.

Responsibilities

• Serve as the primary point of contact for multiple VIP clients.
• Expand relationships with existing customers through sustained communication and an understanding of their needs.
• Identify growth opportunities for clients and acquire resources to help realize these opportunities.
• Assist clients in navigating Flipster’s product offerings, VIP structure, and key updates and changes on the platform. Provide support for client VIP upgrades and other product configurations.
• Analyze user behavior, track status, uncover hidden needs, and write key customer analysis reports for major clients.

Qualifications

• At least 2 years of experience in account management or sales roles within financial/trading institutions.
• Product knowledge from working in exchange, broker, or trading firms.
• Strong client management skills, including maintaining strong relationships, organizing client profiles, and incentivizing client activities.
• Excellent communication skills and the ability to be flexible in a variety of situations.
• Ability to work under pressure.
• Passionate about crypto, with industry experience highly preferred.
• Native proficiency in Korean, both verbal and written.
• Business proficiency in English.
• Proficiency in Mandarin is a plus.

Hiring process

• CV Submission
• 1st round interview
• 2nd round interview

Title: Customer Service Representative

Location: Remote (US)

Job Description:

Garner’s mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

We’re looking for a full-time Customer Service Representative (Concierge Associate) to join our member services team and digitally engage with members (users) and help them find the right healthcare for their needs. This role’s focus is member support via phone, chat, and email. Concierge Associates serve as the voice of Garner, so you should be passionate about providing quality service and helping people solve their problems. In this role, you will become an expert on Garner’s product, operations, and the needs of our members. For the strongest candidates, this is a jumping off point to grow within the company.

To ensure that we have coverage for Garner users, Concierge Associates have some shift requirements. Current service operates weekdays during east coast business hours, though that may change in the future as needs dictate.

This position is fully remote.

Responsibilities Will Include:

• • Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider

• • Following best practices for handling member inquiries; suggesting improvements as needed

• • Maintaining a high level of organization within Garner’s platform and tools, including Zendesk and G Suite

• • Relaying member feedback to product and operations teams to improve Garner’s solution

• • Triaging and escalating complex and urgent member care needs

• Maintaining detail-oriented working knowledge of employer health benefits and insurance

The Ideal Candidate Has:

• • A bachelor’s degree

• • A passion for helping people solve their problems, with an ability to think creatively and empathetically and stay calm under pressure

• • Excellent written and verbal communication skills

• • A high level of process-orientation, digital organization, and resourcefulness

• • A desire to work in a rapidly evolving startup environment

• • A desire to be a part of our mission to improve the healthcare system

The salary range for this position is: $19-22/hour. Compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.

Garner Health is proud to be an Equal Employment Opportunity employer and values ersity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified iniduals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected]

Title: Customer Service Advisor (U.S.A. Remote)

Location: WA-Seattle

Job Description:

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the Customer Service & Support team located in the United States of America and will be a fully remote position. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!

Shift Schedule: 9:00AM – 6:00PM Monday – Friday

In this role, you will have the opportunity to:

• Field customer inquiries leading up to and after order placement to provide a positive customer experience. Evaluate the customer’s issue and navigates between multiple systems to accurately serve customers and provide informed responses. Provide pricing and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase.
• Resolve complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer’s satisfaction.
• Demonstrate channel versatility and aptitude on multiple customer communication channels.

The successful candidate will possess:

• Demonstrated proficiency with computer skills (including Microsoft Office applications and proficiency in typing)
• Demonstrated ability to communicate effectively, both orally and in writing, to customers and colleagues, and ability to maintain a high standard of courtesy and cooperation with co-workers and customers, including ability to accept responsibility and accountability for the direction, control, or planning of an activity

The essential requirements of the job include:

• Associate’s degree in business, life science, or a related field with at least 1-2 years of customer service experience

It would be a plus if you also possess previous experience in:

• Bachelor’s degree in business, life science, or related field
• Previous experience in a customer-facing role
• Previous experience with SAP or Salesforce

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

The hourly range for this role is $20.00 – $23.00 per hour . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value ersity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these erse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

Title: Customer Service Representative – Remote

Location: Virtual, in the U.S.

Job Description:

Pearl Interactive Network is hiring Remote Customer Service Representatives.

The Customer Service Representative (CSR), is responsible for inbound and outbound caller support providing general information on the Ticket to Work Help Line.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. We take pride in our hiring preference for iniduals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers Competitive Compensation and a Benefits package to include:

• • Rate: $17.20 per hour + $4.57 towards Health and Wellness

• • Medical, Dental, Vision, and Life Insurance

• • Paid time off, Paid holidays

• • 401K eligibility

• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: Monday – Friday with available shifts between 8 am – 8 pm EST, Mon. – Fri.

Technical Equipment, and Remote Office Requirements:

1. 1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.

1. 1. Ethernet cable access. Wi-Fi-only connectivity is prohibited.

1. 1. Private and secure workspace within your home. Away from noise and distractions.

1. Computer and audio headset provided. Must be able to pick up equipment on location.

Please note the bandwidth requirements are minimum for remote work-from-home agents, to support agent project workflow. For shared home access, additional bandwidth is needed where multiple family members are sharing household bandwidth with Streaming video/Remote learning, etc.

Job Duties:

• • Provide baseline benefits awareness and information available through the Ticket to Work Program.

• • Respond to general inquiries relating to the Ticket to Work Program and other resources and incentives for beneficiaries who are considering work.

• • Provide as needed, referral of eligible and appropriate beneficiaries to a WIPA using the National WIPA Database, or process to be provided by the client.

• • Take appropriate and immediate action to allow beneficiaries to opt out of further communication.

• • Take appropriate and immediate action on questions from beneficiaries about Ticket status and Ticket assignments, including beneficiaries who are directed to the HelpLine through an IVR call.

• • During downtime between calls, provide additional program support by processing payments or assisting on other special projects.

• • Record case notes for all beneficiaries, including information on the county of residence, Ticket assignment status, notes related to contacting the beneficiary, and any specific concerns or support needs with which the beneficiary requested assistance.

• • Differentiate between calls related to the Ticket Program, employment, and rehabilitation, and calls requiring referrals to other support organizations (such as State VR agencies, WIPA projects, and PABSS organizations).

• • Provide referrals to organizations responsible for subsidized housing, Supplemental Nutrition Assistance Program (SNAP), food banks, energy assistance, Medicaid, and other benefits resources.

• • Document a referral of a beneficiary to a WIPA by completing all required fields in the I&R sections of the program’s electronic system or process working collaboratively and cooperatively with the NTDC on all aspects of the referral process.

• Respond to other call types as directed.

Job Responsibilities:

• • High school diploma, GED, or equivalent education required.

• • A minimum of six (6) month’s previous customer service experience is required.

• • Customer service experience and ability to handle inquiries and requests in a courteous and professional manner, including calls, received in crisis situations, and/or from abusive callers

• • General knowledge of government programs and adherence to HIPAA privacy laws.

• • Receive inquiries from the hearing, speech, and visibly impaired, as well as other physically impaired callers.

• • Familiarity with CRC or CRM contractor computer systems.

• Must be able to type a minimum of 20 WPM, 30 WPM preferred.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Check, Drug Screening, and Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Shogun is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Shogun - Powerful page building and AB testing for eCommerce companies.

Fleetio is hiring a remote Associate Customer Success Manager, Scale. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

Title: Bilingual Customer Support Specialist (French Speaking)

Location: Remote

Type: Full-time

Workplace: remote

Category: Customer Success

Job Description:

About AllTrails

AllTrails is the most trusted and used outdoors platform in the world. We help people explore the outdoors with hand-curated trail maps along with photos, reviews, and user recordings crowdsourced from our community of millions of registered hikers, mountain bikers, and trail runners in 150 countries. AllTrails is frequently ranked as a top-5 Health and Fitness app and has been downloaded by over 50 million people worldwide. AllTrails was selected as Apple’s App of the Year in 2023!

Every day, we solve incredibly hard problems so that we can get more people outside having healthy, authentic experiences and a deeper appreciation of the outdoors. Join us!

What You’ll Be Doing:

• Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)
• Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention
• Serving as the voice of our community and championing feature requests to the Product team
• Assisting the Product team with QA testing

Requirements:

• Fluency in English as well as in French
• 2+ years of work experience in a customer support role
• The desire to go above and beyond to help customers achieve the best experience
• Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues
• Excellent written and verbal skills; ability to explain complex concepts in a simple manner
• A natural, deep curiosity that drives you to learn, investigate, and constantly ask why
• Humility, empathy, and open-mindedness – no egos

Bonus Points:

• Familiarity with Zendesk
• Ability to communicate in German, Danish and/or Dutch
• Familiarity with the mapping application ecosystem
• Startup experience or experience working at a company that has scaled quickly
• Passion for the outdoors

What We Offer:

• A competitive and equitable compensation plan. This is a full-time, salaried position that includes equity
• Physical & mental well-being including health, dental and vision benefits
• Trail Day: First Friday of the month to hit the trails!
• Unlimited PTO
• Flexible parental leave
• Annual continuing education stipend
• Discounts on subscriptions and merchandise for you and your friends & family
• An authentic investment in you as a human being and your career as a professional

A successful candidate’s starting salary will be determined based on various factors such as skills, experience, training and credentials, as well as other business purposes or needs. It is not typical for a candidate to be hired at or near the top of the range of their role and compensation decisions are dependent on the factors and circumstances of each case.

Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values ersity. It’s no secret that companies that are erse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.

AllTrails participates in the E-Verify program for all remote locations.

By submitting my application, I acknowledge and agree to AllTrails’ Job Applicant Privacy Notice.

Smartling is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Smartling - Translation management platform to localize your content across devices and platforms.

Livestorm is hiring a remote Customer Success Manager - 6-months Internship. This is an internship position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Livestorm - Build strong relationships with your audience through webinars and video meetings.

Technical Support Specialist, Customer Service

at Aura

Remote USA

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura’s category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that’s successfully grown startups into multi-billion dollar organizations.

Come build with us!

About the Role:

Join our dynamic team as a Technical Support Specialist, where you’ll be at the forefront of assisting customers with Aura’s cutting-edge software. This Tier 2 position involves handling both inbound and outbound calls. Responsibilities include troubleshooting VPN, antivirus, call blocking, parental controls, and features like credit monitoring. Additionally, this role involves taking escalations from Tier 1 support and escalating complex issues to our Tier 3 engineering team when necessary while retaining ownership of the case. Proficiency in CRM tools such as Salesforce and experience with JIRA, Slack, and Google Workspace are essential. Also essential is the ability to effectively assist customers by leveraging our knowledge base. Strong customer service skills, excellent time management, organization, and attention to detail are crucial to success in this role. Join us in delivering exceptional support and making meaningful connections with our customers while also having the opportunity for personal and professional growth. If you’re passionate about delivering exceptional technical support and making meaningful connections with customers, we’d love to hear from you!

Day to Day:

• Provide technical troubleshooting and resolutions for customers via telephone, email, and/or chat request
• Queue and case management with emphasis on efficiency, quality, and organization
• Manage Social Media related tasks
• Multi-tasking while on calls
• Escalate issues via JIRA for Member Services and Member Support*
• Manage Data Deletion and Data Requests from customers
• Share best practices and industry knowledge with Tier 1
• Test new products and product enhancements
• Provide information to build and maintain a reference library

What you bring to the table:

• Minimum of 2 years of call center experience
• Experience with the following:
  • Customer Relationship Management (CRM) Tools
  • Software Troubleshooting
  • Operating Systems
  • Network and Internet Troubleshooting
  • User Account Management

It would be great if you also had:

• Experience with Identity Protection Technologies
• Understanding of Data Privacy Regulations

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more!

Pay range for this position is $19-22/hour but may vary depending on job-related knowledge, skills, experience and location.

Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.

Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

Title: Customer Service Representative

Location: FL-

Overview

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

At this time, Teleperformance can only offer employment to iniduals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Responsibilities

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

• 6 months customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Ability to recognize referral needs for customer
• Ability to work in an environment free from paper and electronics (outside of Teleperformance provided equipment)
• Ability to have a dedicated workspace free of distractions

What We Prefer

• 6 months Call Center experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements:

• Internet Connection Requirements:
  • Minimum subscribed download rate equal or exceeds 25.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and ersity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

GitLab is hiring a remote Manager, Success Services, EMEA. This is a full-time position that can be done remotely anywhere in the United Kingdom.

GitLab - A single application for the entire DevOps lifecycle.

Corporate Paralegal (Remote)

Remote, US

About Us:

Tens of millions of Americans are unable to manage their chronic conditions with commercial medications. Using specialized compounded formulas tailored for inidual patient needs, Henry helps people who have been left behind by the commercial market, all while remaining easy, accessible, and affordable. Our customers get access to the care they need, and save thousands of dollars on out-of-pocket healthcare expenses per year!

Enjoy the casual culture, remote-first workplace, and generous PTO/benefits!

Apply today to make a direct, daily impact in one of the fastest growing startups in the country – we are excited to meet you!

We are seeking a motivated and detail-oriented Corporate Paralegal with experience in customer service ticket resolution to join our legal team. As a Telehealth Paralegal, you will play a critical role in helping us address customer service inquiries and tickets, ensuring compliance with relevant laws and regulations in the telehealth industry. This position offers an exciting opportunity to contribute to the success of our company while working in a dynamic and growing field.

Responsibilities:

• • Review and analyze customer service tickets and inquiries related to legal matters.
  • Collaborate with customer service teams to gather necessary information and documentation.
  • Provide legal advice and guidance to customer service representatives to ensure compliant and accurate responses.

Legal Research and Analysis:

• • Conduct legal research to stay updated on telehealth regulations and industry standards.
  • Analyze laws, regulations, and guidelines to ensure company compliance and recommend necessary adjustments.

Documentation and Record Keeping:

• • Prepare and maintain accurate and organized legal records, documentation, and correspondence.
  • Assist in the drafting and review of contracts, policies, and procedures as needed.

Communication and Collaboration:

• • Liaise with internal departments, external legal counsel, and regulatory authorities when necessary.
  • Communicate legal requirements and changes to relevant stakeholders within the company.

Training and Education:

• • Develop and deliver training materials and presentations on legal matters for customer service teams.
  • Keep the team informed about legal updates and changes relevant to telehealth operations.

Qualifications:

• 3-5 years of experience as a professional Paralegal
• Experience in healthcare or telehealth is not required, but preferred.
• Proficiency in legal research and analysis.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Knowledge of telehealth laws and regulations is a plus.
• Proficiency in Google Suite and legal research tools.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Company Offers:

• A competitive package commensurate with experience and education
• Employer-paid PPO Platinum Health Insurance + Vision & Dental
• Unlimited PTO (Minimum of 4 weeks)
• Impactful rewarding work as part of a fast-growing brand helping thousands of people every day

Based on experience, compensation for the Paralegal is $85,000 – $95,000 annual.

Customer Service Representative

Summary

As a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo’s products and services. This remote role is working with the second shift team, during the hours of 11:30 am – 8:00 pm EST. We welcome applications from US-based candidates that are local, hybrid, or fully remote.

Responsibilities

• Act as a customer advocate, collaborating with internal teams to resolve issues promptly
• Handle incoming cases, escalating when necessary to ensure timely resolutions
• Respond to customer inquiries via phone, chat, and email, maintaining high efficiency
• Document customer interactions and solutions in our case management system
• Keep customers informed about critical updates and system change

Qualifications

• 1+ years of call center experience in a technical setting is required
• Industry experience in physical security and access control is a plus
• Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT
• Strong service orientation with a passion for delivering exceptional customer experiences
• Ability to multitask, work independently, and contribute effectively to a team
• Excellent problem-solving skills, organizational/time management abilities, and ownership of issues
• Team-oriented with integrity, dependability, and adaptability
• Empathetic listener with stress management capabilities
• Excellent written and verbal communication skills with a knack for research
• Bilingual fluency in English and Spanish is highly preferred
• Familiarity with Salesforce or similar CRM platforms is a plus
• Willingness to work occasional overtime and holidays is preferred
• Successful completion of a criminal background check and a credit check

The total compensation package for this full-time, non-exempt, position is $20.00 an hour. Inidual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (includes base salary and, where applicable, may include incentive or overtime pay), Brivonians are eligible for benefits & perks (www.brivo.com/about/careers) based on their work locations.

About Us

Brivo, Inc., created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the largest collection of customer facilities in the world, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com

Brivo is an Equal Opportunity/Affirmative Action Employer

Title: Advisor 1, Car Care Customer Service and Sales

Location: USA-Marlton, NJ CCIT

Full time

posted on Posted 3 Days Ago

job requisition id 35768

Job Description:

AAA Club Alliance is actively hiring for an Automotive Service Advisor to join our team!

At AAA, your success is our success. We can offer you:

• A VERY competitive compensation package that is the best in the industry! PLUS opportunities for additional income through monthly commission, spiffs and contests!
• Our Service Advisors work a total of 5 days each week, with Mondays, Friday & Saturdays typically required. Youll get Sundays off each week, and another day during the week off dependent on business need.
• Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance Coverage begins after 30 days from your hire date!
• Over 2 weeks of Paid Time Off accrued during the first year of employment
• 8 Paid Holidays
• 401(k) retirement plan with up to 7% company match
• FREE company-paid Life Insurance
• FREE AAA Premier level membership
• Tuition reimbursement
• An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment
• Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round!

Location Address: 1041 Route 73, Suite 1, N. Marlton, NJ 08053

What our Service Advisors do:

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed:

• High School Diploma or equivalent.
• Previous experience in the automotive industry preferred, or at least three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
• Must possess and maintain a valid drivers license with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light duty trucks.
• Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.

AAA Club Alliance (ACA) is an equal opportunity employer. Military and Veterans are encouraged to apply.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with erse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified iniduals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with erse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified iniduals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Car Care

Title: Director, Customer Care Center

Location: Remote, US, 31999

Job Description:

Salary Range: $115,000 – $260,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all.The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America’s best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation – Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Windsor, CT, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Windsor, CT, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

. Strong knowledge of customer service/claims technologies and how they are applied to improve quality and productivity

. Broad knowledge of managerial, financial and budgeting concepts; operating principles, and methodologies applicable to ision and employee management; including expert knowledge of Aflac’s mission, objectives, and procedures, the relationship with other departments, and the framework in which the department operates; a high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive problems

. Knowledge of budgeting and expense control to plan, implement, and maximize expenditure of funds while maintaining and improving quality standards

. Knowledge of employee relations to conduct and deal with employee issues in a proactive manner and enrich and develop the organization culture.

. Expertise in Aflac Products to include Accident, Hospital, Cancer, Life Insurance, FMLA, Short Term Disability, and Long Term Disability, including federal, state, and local regulatory requirements

Education & Experience Required

• Bachelor’s Degree In business administration or a related field
• 10 years of professional job-related experience
• 5 years management experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Master’s Degree
• Insurance industry designations
• Call Center leadership experience
• Group disability & absence management industry experience highly preferred

Principal Duties & Responsibilities

. Responsible for strategic leadership of production activities across Customer Care Center to ensure efficient operations within performance standards, corporate policies, and regulatory guidelines; keeps abreast of the technologies and processes throughout the industry

. Works collaboratively across Customer Care Center to identify, design, and implement process improvement strategies and leverage and enhance technology to gain efficiencies

. Develops an organizational framework and provides the necessary leadership to ensure the ongoing availability of a qualified and motivated staff to meet current needs and planned future growth; including strategic hiring, training practices, career pathing for retention, and performance management

. Develops long-range visionary strategic plans and annual budget for the areas within scope of responsibility and ensures that operations are managed within authorized budgets; advises, develops, reviews, and approves budgets, plans, and business goals

. Reviews and interprets performance against operating plans and standards for the ision; provides information and reports to subordinates on interpretation of results and approves changes in plans; presents monthly reports on performance, and develops and presents matters requiring decisions to key management team for the ision

. Performs other duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $115,000 to $260,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

Remote Customer Service Representative

Remote

location

Virtual, USA

Full time

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

The Role

This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. In this role, iniduals will work primarily with Claims Adjusters from the nation’s top insurers. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $17.50 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance. This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.

Key Responsibilities:

• Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
• Ensure that all vehicle information is entered into the system completely and accurately
• Communicate the vehicle value from the database to the caller
• Forward calls on vehicles that require additional research to respective departments
• Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.
• Adhere to attendance, production, quality and other metric standards

Requirements:

• No prior insurance or automotive experience is required, as we will train iniduals with a desire to learn and develop
• High school diploma or equivalent
• 1-2 years prior customer service experience required
• Strong verbal and written communication skills
• Self-motivated
• Attention to detail
• Exceptional organization skills with attention to detail
• Possess a positive attitude and desire to provide outstanding customer service
• Strong technical aptitude
• Ability to work independently
• Quiet and professional home work environment free of distractions
• High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

About the company’s commitment to its employees

CCC Intelligent Solutions employees are part of an inclusive culture that brings together erse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site. Careers | CCC Intelligent Solutions | CCCIS

Bilingual Customer Service Representative (Remote)

locations

6314 Remote/Teleworker US

time type

Full time

job requisition id

R-00137841

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

POSITION SUMMARY (program supporting/general position overview):

Leidos is seeking a Bilingual Entry Level Customer Service Representatives (CSRs) to work remotely and respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Must efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A+ customer service.

The expected shift is 9:00 am to 5:00 pm (EST) Monday through Friday.

PRIMARY RESPONSIBILITIES:

Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.

MINIMUM REQUIRED QUALIFICATIONS:

• HS Diploma or GED Equivalent.
• Excellent computer/typing skills.
• Excellent communication skills.
• Position requires the ability to obtain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete.
• Bilingual (Fluent in Spanish and English, both written and speech. Additional compensation will be considered for those who pass the bilingual assessment).

DESIRED QUALIFICATIONS:

• Prior call center experience.
• Customer service experience.
• General knowledge of federal law.
• Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $16.20 an hour.

Original Posting Date:

2024-06-18

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range –

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Location:  International, Anywhere; 100% Remote; Freelance

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically $18 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

• Represent a erse range of products and services for a well-respected national non-profit organization, with expertise, positivity, and a can-do attitude.
• Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
• Address questions about membership accounts, products, and services, as well as provide troubleshooting and website assistance.
• Answer inquiries about points balances, redemption process and activity history, account sign-up and access, and loyalty points program policies
• Assist members with an online tool providing education and decision support to better prepare consumers for future enrollments.
• Take ownership of customer issues, solve problems, and exceed expectations with sound judgment.
• Share insights on emerging customer trends and recommend process improvements.
• Attend training and participate in cross-training opportunities to enhance skills and knowledge.
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote ersity and inclusion in the workplace.

• Experience in a fast-paced call center environment
• Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk) desired
• Previous remote work experience
• Bilingual (English-Spanish) fluency in speaking and writing is strongly preferred

• The position pays $16.00 per hour.
• VIPdesk Connect offers comprehensive benefits, which include health insurance, life & AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs.

• Training is from Monday to Friday from 10:00 am–6:00 pm ET
• After completing training, full-time shifts assigned would be between the hours of 10:00 am–8:00 pm ET.

Title: Customer Service Representative – Remote

Location: NC-Raleigh

Job Description: **Job Description:**

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize inidual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each inidual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit? www.sharecare.com .

**Job Summary:**

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.?

***This is a remote position and can be located anywhere within the United States.**

**Essential Job** **Functions:**

+ Identify, evaluate and prioritize caller?needs, questions and concerns.?

+ Formulate plans of resolution and respond?appropriately and efficiently.?

+ Maintain and restore customer satisfaction and partner with other teams as needed.?

+ Perform problem analysis, problem determination and recommended resolutions to the?callers.?

+ in accordance with standard protocol.?

+ Proactively educate caller on program benefits.?

+ Meet or exceed established call center metrics, attendance standards and quality levels.?

+ Use computer tools to accurately process and document information.?

+ Develop rapport with callers and appropriately adjust communication style.??

+ Provide accurate information about?Sharecare programs and services.?

+ Escalate issues internally and follow up on escalated issues.?

**Qualifications:**

+ High School Diploma

+ Prior experience in a customer?service related?field preferred

+ Great communication skills?

+ Must be able to multi-task?

+ General working knowledge of Microsoft Word &?Outlook?

+ Computer keyboard proficiency?and internet navigation skills?required?

+ Have the ability to?work effectively with others in a team?environment??

+ Ability to thrive in a fast-growing always changing?environment?

Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn’t discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Customer Support Specialist II (West Coast hours once live)

United States

Customer Support 

Full Time 

Remote

Stavvy is transforming how business is conducted remotely by making complex legal and financial transactions easier, safer, and more accessible to all. Whether we are working to enable title companies to facilitate remote closings in a safe way, better connecting lenders with the businesses they use during the home buying process, or building the next set of tools for the platform, Stavviators (our employees) are disruptors at heart. Our team is constantly iterating, solving problems, and working together to simplify life’s defining moments. If you want to help power the paperless revolution, join us at Stavvy!

What You’ll Do

• • Maintain an in-depth understanding of company products and customer workflows
  • Provide quick and efficient technical assistance, offering troubleshooting steps as needed
  • Assist customers, vendors, and signers by using creative thinking, providing best practice guidance, and offering suitable solutions to ensure success within the platform to enhance the product and solve customer inquiries
  • Fully comprehend the customer’s needs and thoroughly investigate their support ticket
  • Collaborate cross-functionally to escalate and monitor incidents using Zendesk, Jira, Slack, and our Status Page
  • Submit product improvement suggestions via Jira to refine areas of the platform and enhance the customer experience
  • Assist the training team by expanding upon external and internal resources, including, but not limited to, Stavvy Help Desk articles, training videos, the Notary Approval process, and customer-facing FAQs
  • Assist in our Concierge White Glove service by monitoring incoming transaction requests, and communicating to all stakeholders on next steps seeing the transaction to completion
  • Ensure high customer satisfaction and contribute positively to team metrics
  • Vet Notary Profiles in Stavvy after conducting due diligence

Who You Are

• • Possess 4+ years of support experience with a technical background
  • Proficient in handling software titles; familiarity with RON (Remote Online Notary) software is a plus
  • Strong background in Fintech, Mortgage Lending, Servicing, or Origination is highly preferred
  • Knowledgeable in using ticketing systems, particularly familiar with Zendesk and Hubspot
  • Comfortable utilizing web-based software tools such as Confluence, Jira, Datadog and Tableau
  • Familiarity and comfort with Code, API, SFTP, Encompass, Docutech, Auth0, and development tools are advantageous
  • Being a Commission Notary is a plus

Schedule

• • Training period: Regular business hours: 9 AM – 5 PM, Monday to Friday (East Coast Hours)
  • Post-Training: Flexible shifts with an emphasis on later hours, including weekends
  • Potential Shifts: 12 PM – 8 PM, 1 PM – 9 PM, and/or 2 PM – 10 PM possible weekends as we scale will be a must (West Coast Hours)

Compensation Education

• • Stavvy is committed to competitive and equitable pay for all Stavviators. The listed pay range for this role is a good faith estimate of the hiring range for this position. Compensation offered will be determined based on several factors including an inidual’s experience, qualifications, and geographic location.
  • The Boston based range for this full time position is $75,000 – $95,000

What We Offer

• • Fully Covered Medical Insurance
  • Dental and Vision Insurance
  • Equity
  • Unlimited PTO
  • Paid Holidays
  • 401K
  • Office centrally located in Boston’s financial district
  • Paid Parental, Medical & Military Leave
  • Competitive salary and generous stock options
  • Core values-based leadership
  • Endless opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

Squarespace is hiring a remote Japanese Customer Support Advisor. This is a full-time position that can be done remotely anywhere in Australia.

Squarespace - The all-in-one solution for anyone looking to create a beautiful website.

Customer Service Representative Administrator – US Remote

locations

Illinois Remote Work

Minnesota Remote Work

South Carolina Remote Work

Missouri Remote Work

Tennessee Remote Work

Montana Remote Work

Florida Remote Work

Texas Remote Work

Georgia Remote Work

Utah Remote Work

Virginia Remote Work

North Carolina Remote Work

Indiana Remote Work

Iowa Remote Work

Kansas Remote Work

Oklahoma, US TRAVEL”>Offsite

Ohio Remote Work

Wisconsin Remote Work

Pennsylvania Remote Work

Michigan Remote Work

time type

Full time

job requisition id

R48250

Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Department Overview

MVRecovery is the Skip Tracing, Forwarding, and Impound ision of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients.

Job Description

We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified inidual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer- it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer service related interactions.

• Strong phone skills with ability to give clear and concise direction
• Strong multi-tasking and organization skills
• Experience with collateral repossession
• Collections, asset recovery, skip tracing, credit experience would be beneficial
• High level of experience using G-Suite, MS Office and related applications

This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidate have previously worked in a remote environment.

#LI-TW1

#LI-REMOTE

Basic Requirements

• High School Diploma, or equivalent.
• Minimum 2 years Customer Service and Account Management experience, or equivalent.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].

1Password is hiring a remote Customer Onboarding Manager. This is a full-time position that can be done remotely anywhere in Netherlands.

1Password - The world's most-loved password manager.

Title: English Gaming Support Agent – Chat Support [EMEA]

Location: EMEA (Remote)

Job Description:

As a Gaming Support Agent at 5CA, you’ll handle customer support issues for an assigned game studio. You’ll help players with account and technical issues and resolve purchase- and gameplay-related queries. You’ll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You’ll stay on top of the client’s newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About you

• • You speak English at an advanced level (minimum C1).

• • You are located in Albania, Algeria, or Egypt.

• • You have in-depth gaming knowledge and love anything related to video games

• • You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop

• • You are a fast learner, take initiative and excel at troubleshooting

• • You have a dedicated quiet workspace located within your residence

• • (Optional) Experience in a Customer service environment is a plus.

Technical requirements

• • A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally

• • A minimum of 16 GB RAM

• • A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer

• • An Intel Core i3-10105F or other with better/similar performance (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).

• • A GTX 1050 Ti GPU or better/similar.

• • 2 Monitors with a minimum of 1440×900 resolution, and a minimum of 19″ in size.

• • A smartphone usable for two-factor authentication that runs at least:
    • • Android 8.0 or newer
    • • Apple iOS 15.0 or newer

What we offer:

• • The flexibility to work 100% remotely with no wasted commute time and travel costs

• • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients

• • A casual, erse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness

• • Innovative digital tools and comprehensive training, with access to our library of online training courses

• • Various learning and career development initiatives throughout the year

• • Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.

• • Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion ersity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.

Title: Customer Support Representative

Location: Distributed, + (US + Canada)

Job Description:

About Us

There is nothing like the feeling of a good night’s sleep. Cozy, wrapped-up-in-a-heavy-blanket sleep. Fire crackling, curtains drawn, DO NOT DISTURB kind of sleep. *Hygge stuff. That’s the kind of sleep we’re talking about. 85% of people agree sleep is a key to their wellbeing, but more than 50% of people are unsatisfied with their own sleep. Whether it’s stress, interruption, work, children, people need help getting great rest!

Hatch is on a mission to help everyone in the family get great sleep. Getting high quality sleep improves focus, energy, and performance no matter what you love to do in your life. We make bedside sleep devices and original content to help people wind down, sleep deeply and rise rested and relaxed. Led by Rest, the #1 baby registry item on Amazon, and Restore, our Award-winning adult focused product, we have helped over 3 million sleepers of all ages find space for rest in their lives.

The Opportunity:

We’re looking for a Customer Support Representative who will play a critical role in ensuring our customers love Hatch! In this role, you’ll become a product expert responsible for helping customers use their Hatch apps and devices seamlessly. Ideal candidates are empathetic, great communicators who love helping people. We’re also looking for adept problem solvers who enjoy navigating tricky troubleshooting. Hatch customers need help getting better sleep around the clock, this role will require availability on Friday and Saturday evenings. Our Customer Support team observes some, but not all holiday closures. Flexibility to work holidays is required.

What You’ll Do:

• Handle a high volume of customer inquiries that vary from shipping, to product functionality, to technical troubleshooting and more.
• Learn the ins and outs of the entire suite of Hatch products and stay up to date on product changes
• Provide friendly, empathetic, and personalized responses to Hatch customers
• Use Support tools and documentation to investigate and troubleshoot hardware and software issues
• Own customer inquiries end to end by gathering information, gaining deep understanding their issues, and providing solutions
• Work collaboratively with your peers, product, and engineering teams to resolve issues and track bugs.

Who You Are:

• Super customer focused! You love turning someone’s day around and you’re constantly looking for ways to improve the customer experience.
• You’re a great communicator who knows how to translate complex technical information into a simple language
• You love owning a problem end to end by using all the resources at your disposal but you also know when to ask for help
• You’re efficient and organized; you don’t let things slip through the cracks and you’re always finding ways to do things faster and better
• You’re adaptable to change, you know how to roll with the punches and enjoy innovating and trying new things
• You’re a self-starter who is focused and productive in a remote work set up
• You have a four year college degree or equivalent experience

Bonus if You Have:

• 1 – 2 years of Customer Service experience
• Experience in high growth technology company
• Interest in gadgets and new technology

Why You Will Love Working at Hatch!

• We are certified as A Great Place to Work! 97% of our employees have reported that Hatch is a great place to work.
• We have an amazing leadership team that truly values its employees and lives our company values each and every day.
• We delight our customers with something everyone needs: a good night’s sleep!
• Our team is collaborative, fun, and brilliant!
• You have an opportunity to make a large impact in people’s lives
• We are backed by world class investors including True Ventures and have strong revenue growth.
• We let you take care of what you need by offering a flexible/remote work environment

We also take care of you through our comprehensive compensation package and many other perks and benefits including:

• • 100% paid medical, dental, and vision for employees and 80% coverage for dependents
  • Meaningful equity
  • 401(k) match with no vesting schedule
  • 16 weeks paid parental leave for those important moments in life
  • 12 free therapy sessions on Samata Health’s platform
  • Financial Support for Family Planning
  • Remote office allowance
  • Monthly Internet reimbursement allowance
  • Friends and Family discount on our products
  • Discount program from popular brands in travel, entertainment and retail
  • Many other spontaneous perks
  • Designed by experts and loved by parents, our Rest family includes Rest, Rest+, Rest Mini, and Rest (2nd Gen)-all-in-one sleep products designed for babies and kids that can be controlled remotely. Hatch Restore is a fully-customizable product geared toward helping adults sleep well. As an all-in-one sleep assistant, Restore helps people personalize their perfect night of slumber. Launched in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss, and featured on “Shark Tank” in 2016, Hatch is headquartered in Menlo Park, California.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.