Title: Patient Safety Specialist I

Location: WellSpan Health, Mount Gretna, PA

 Remote/Hybrid

Job Description:

General Summary

Promotes an environment of safe care for patients by supporting patient safety initiatives. Works with leadership, healthcare providers, and hospital staff to analyze and improve clinical care practices. In accordance with applicable regulatory and legislative requirements ensures completeness and timeliness of patient safety reported data. Promotes and maintains an environment of safe care for patients treated across the continuum of care. Promotes and guides the organization towards a Just Culture Model.

Duties and Responsibilities

Remote Work Capable

Essential Functions:

• Actively reviews patient safety events entered in the electronic safety reporting system.
• Completes review and independently submits incidents to PA Patient Safety Reporting System (PSRS).
• Completes event investigation in collaboration with leaders to identify opportunities for improvement.
• Connects with departments and leaders to promote a culture of safety, as directed by Patient Safety Officer.
• Advocates for the effective use of the safety reporting system to minimize blame and retribution and emphasize systems improvements.
• Collaborates with Patient Safety Officer to identify and facilitate necessary practice changes based on clinical and administrative data and current research findings.
• Attends patient safety initiatives, such as Root Cause Analysis (RCA), Focused Discussions and Failure Modes and Effects Analysis (FMEA) for investigation of patient safety events.
• Supports the organization towards a Just Culture Model.
• Identifies and promotes Lean Daily Management System (LDMS).

Common Expectations:

• Provides ongoing support to teams to ensure action plans have been successfully implemented.
• Serves as a role model for internal and external customer service behaviors. Challenges others to improve responsiveness to customers.
• Builds and maintains collaborative, supportive and mutually accountable relationships with team members.
• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Maintains appropriate records, reports, and files as required.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• Associates Degree In a healthcare related field. Required
• Bachelors Degree In a healthcare related field. Preferred

Work Experience:

• 5 years In a healthcare field. Preferred

Licenses:

• Certified Professional in Patient Safety Upon Hire Preferred

Courses and Training:

• License or Certification in a healthcare related field. Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Excellent interpersonal and written and oral communication skills.
• Excellent organizational skills.
• Knowledge of theory and process of performance improvement, facilitation, project management and data analysis skills.
• Knowledge of regulatory standards, both state and national patient safety regulations.
• Experience in electronic health record review, Excel, Word, and PowerPoint preferred.
• Ability to work irregular hours and under pressure due to deadlines for work completion.

Benefits Offered:

Title: Medication Access Specialist

Job Description:

Location: US:WI:MENOMONEE FALLS at our INTEGRATED SERVICE CENTER facility.

This job is HYBRID.

$5,000 sign on bonus!

FTE: 1.000000

Standard Hours: 40.00

Shift: 1

****Schedule:****Monday-Friday working first shift, no weekends or holidays

Job Summary:

The Medication Access Specialist is a dedicated member of the Pharmacy Department team who is responsible for assuring the financial viability of patients as they flow through the continuum of care. Acts as the liaison between patient, physician office, pharmacy, insurance providers, and other third parties to initiate and resolve appeals, as needed Acts as a liaison between patients, foundations, manufactures or necessary parties, to obtain financial prescription assistance for patients in need Responsible for obtaining medication insurance coverage or assistance and benefit information, authorizations of medications, monitors patient's insurance status, assists in facilitating medication refill requests, and communicates insurance issues to the treatment team. Reviews electronic medical record for patients to collect any pertinent information needed to submit, appeal, and resolve prior authorizations and medication refills requests (such as diagnoses, past medical history, past prescription history, and other information) Assists in obtaining updated prescription authorization for existing patients Assists the physician's office in obtaining and completing any and all documentation necessary to complete prior authorization and medication refill requests Updates the patient, physician's office, any necessary parties through multiple methods as appropriate (include telephone, in-basket messaging, and electronic medical record), regarding responses and outcomes of prior authorizations and medication refills Requires appropriate follow up with physician's office and any necessary parties in regards to status of prior authorizations and medication refill requests Read, interpret, and effectively communicate information from insurance documents, electronic medical records, patient charts Effectively participate in both written and verbal communication through multiple means (such as electronic health record, in basket messages, phone calls, emails, etc.) Problem solve as needed within a timely manner Effective time management of tasks and responsibilities. The ability to discern when it is appropriate to hand off a tasks Detail oriented with ability to effectively and efficiently multi-task Ability to work in a team environment Other duties as assigned

EXPERIENCE DESCRIPTION:

A minimum of 3 years of experience in pharmacy, healthcare, managed care, or other health insurance environment is required. Knowledge of health insurance and pharmacy insurance benefit verification, health insurance terminology, billing, managed care contracting, hospital reimbursement, and hospital admitting and registrations practices required.

EDUCATION DESCRIPTION:

High School diploma or equivalent is required. 4 year degree preferred. Graduate of ASHP accredited pharmacy tech training program preferred.

SPECIAL SKILLS DESCRIPTION:

Proven attention to detail. Experience with third party insurance and medication/co-pay assistance programs. Effective interpersonal skills, including the ability to develop collaborative alliances, promote teamwork and ensure a high degree of internal and external customer satisfaction. Outstanding organizational and follow-up skills. Experience with various computer systems and programs (such as EPIC, insurance portals, McKesson Enterprise, etc.). Quick learner. Ability to work independently and take programmatic initiative. Ability to function in a fast paced and changing environment and balance multiple priorities. Experience with navigating an Electronic Health Record.

LICENSURE DESCRIPTION:

Application for Wisconsin registration as a Pharmacy Technician is required by hire date and must be obtained within 12 months of hire. Staff hired into this role prior to 3/31/23 must have applied for Wisconsin registration by 3/31/23 and have until 3/31/24 to obtain registration. Certification through Pharmacy Technician Certification Board or National Healthcare Association (ExCPT) required within the first 6 months of hire.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a erse workforce. We welcome protected veterans to share their priority consideration status with us. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation. We will attempt to fulfill all reasonable accommodation requests.

Title: Total Loss Resolution Team Lead

Location: Atlanta, GA United States

Job Description:

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As a Team Lead at Reserv, you will be a working leader providing support to a Claims Manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work completed by Commercial Total Loss Auto Claims adjusters. We are looking for your background and experience to drive operational effectiveness, particularly through leveraging technology and analytics to improve efficiency and performance.

You will serve a critical role with the team, the customers, and the client. This role balances management responsibilities with inidual contributor responsibilities when volume dictates the need for hands-on claim support.

Who you are

Highly motivated, growth-oriented, impactful, and influential

What we need

We need you to do all the things typical to the role:

Demonstrate flexibility by moving between claims handling, coaching, and feedback

Job Duties

Serve as backup leader when the Manager is out of office

Requirements

Minimum of 5 years of commercial total loss experience focused on transportation claims adjusting, ideally including:

2+ years of leadership experience, preferably in a remote environment

Benefits

Generous health-insurance package with nationwide coverage, vision, and dental

Additionally, we will

Listen to your feedback to improve the long-standing challenges of the adjuster and claims role

At Reserv, we value ersity and believe that a variety of perspectives drives innovation and success. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!

Title: (REMOTE) HR Workday/Help Journey's Specialist

Location: Livonia, MI,  United States

Business Administration Job Id00619012 Trinity Health

Job Description:

Employment Type:

Full time

Shift:

Description:

Summary

Provides expert direction, management, and assistance to managers, colleagues, and vendors in analysis and resolution of complex issues related to service and delivery of security access for HR/Payroll system. Acts as a Subject Matter Expert for administration and technology support for Workday, security role processing. Provides consultation and guidance in the interpretation and application of policies and procedures for managers and colleagues, and acts to minimize risk in all situations. Develops sustainable, efficient, and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world class customer service.

Position allows for work remote.

• Strong Workday experience highly preferred, including experience with WD Help and Journey's.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.

Manages specialized Human Resource service delivery for the HR Service Center. Operates as subject matter expert in areas of security access administration, or other Human Resources functional areas. May serve as back-up for other specialty areas.

Acts independently to manage semi annual audit of security access to Workday for HR users. Reviews and reconciles discrepancies with security roles, and role base access. .

Acts as team trainer for the implementation of new processes, procedures, and policies and supports the process of RHM implementation in a shared service center environment. Ensures that all processes and procedures are fully documented and updated for access in the Knowledge Base.

Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the Department within the guaranteed service level agreements.

Works with the manager to provide team analytics and metrics and assembles relevant data in a management presentation format. Utilizes presentation skills to provide project and customer service delivery updates to HR and RHM management.

Builds and maintains collaborative relationships with health ministry staff, Payroll, HR Operations, Legal Department, Total Rewards Benefits and Well-Being and vendors to facilitate efficient management of escalated assignments.

Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.

Supports and maintains an effective team environment by providing synergy to all processes.

Utilizes case management system to accurately log case issues and notes for case assigned under stringent Legal Department requirements.

Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems.

Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.

Performs administrative activities, which includes completion, review, and approval of HR business transactions relating to security role assignments, preparing statistical/operational reports and conducting data integrity audits. Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS

Must possess a comprehensive knowledge of Human Resources, process integration and contact/service center operations, as normally obtained through an Associate's Degree and four (4) to five (5) years of progressive experience with increased responsibility in an HR specialist or support role experience in a high volume work environment or an equivalent combination of education and experience. A Bachelor's degree in Business Administration, Business Systems, Human Resources or related field is preferred.

Advanced proficiency of HRIS required. Must possess a comprehensive knowledge of HRIS and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience) Serves as subject matter expert on HR systems and tools and is able to identify when information appears out of alignment or incorrect. Familiarity with Workday. Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment and conflict resolution skills.

Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.

Ability to effectively interact and successfully represent the Department with higher level managers, other various departments, functional areas and health ministries.

Demonstrated proficiency in MS Office Suite.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with iniduals having erse personalities and work styles.

Must be able to travel to the various Trinity Health sites, if/as needed

Must possess the ability to comply with Trinity Health policies and procedures.

Communicates frequently, in person and over the phone, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.

5. Operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. There are no confined spaces.

6. Manual dexterity for keyboard use is necessary as well as the ability to work ergonomically in an office environment.

Hourly pay rate: $27.96 - $41.95

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Title: Operations Coordinator

Location: East Lansing United States

Full time

Job Description:

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program - convert your recognition points into gift cards
• Employee Assistance Program - offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented inidual…

To join our team as an Operations Coordinator. In this role you will support program operations by managing project tracking systems, collecting and reporting data, and maintaining efficient processes. This entry-level role ensures smooth program delivery and continuous process improvement across multiple programs.

While this role is mainly remote candidates must be able to commute to the East Lansing office several times per year.

You're a great fit if you can…

• Handle inbound and outbound calls to address customer inquiries and concerns.

• Communicate with field supervisors and teams via phone, text, and email.

• Collaborate with cross-functional teams, adapting to evolving programs.

• Assist with project tracking, analysis, metrics, and reporting.

• Maintain data integrity and quality control.

• Update policies and procedures with the operations team.

• Identify opportunities to recruit program participants.

Exciting candidates will have…

• High school diploma or equivalent.

• 1+ years of customer service experience.

• MS Office experience - basic Excel functions and ability to navigate Outlook, Word and PowerPoint.

• Basic computer skills.

• Strong written and verbal communication skills.

Target Compensation:

$19-$21 per hour

Compensation Range

$0.00 - $0.00

Currency

USD

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult does not provide sponsorship of any kind. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified inidual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

Job Title: Account Executive

Location: Minneapolis, MN United States

ID

2025-7712

Category

Business Dev / Sales

Job Description:

Overview

Department: Sales

Reporting To: General Sales Manager

Employment Type: Full -Time

Location(s): Minneapolis

Work Arrangement: Hybrid

Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

This is an evergreen posting. We are always on the lookout for exceptional talent to join our dynamic team. While we may not have an immediate opening, we are continuously building a roster of talented iniduals who are interested in becoming a part of our organization when opportunities arise. By submitting your application, you will become part of our talent pool. We appreciate your interest in joining our team and look forward to reviewing your application.

Overview:

• Attention experienced and successful digital media sales professionals! Does the ability to sell locally and nationally motivate you? Does being able to work in entertainment excite you?Audacy-Twin Cities (Minneapolis) is looking for a dynamic sales professional who is truly one of the BEST. You will have the opportunity to represent a multi-media, multi-platform portfolio that includes three (3) exceptional over-the-air brands (830 WCCO, 104.1 JACK FM, 102.9 The Wolf) Audacy streaming audio, the second largest podcast network in the world, extensive digital marketing assets including OTT, unique sponsorship opportunities, an e-commerce platform and original content (video/audio). In addition to our local outreach, with our extensive reach nationwide, you will have access to sell on a national level, across all 50 states, and be handsomely compensated for it! Audacy offers an attractive base salary, bonus compensation plus lucrative commissions beyond quota attainment and full benefits package that includes vacation, sick, and personal days.Our ideal candidate is self-motivated, creative, curious, a proactive problem solver, tenacious, adaptable, detail-oriented, money-motivated and runs their business with an ownership mindset. You should have an array of successful business relationships to speak proudly about.Why you will want to join our sales team at Audacy Twin Cities and what can we offer you:• Ability to create highly successful multi-platform, multi-channel advertising campaigns including the broad reach of over-the-air audio, streaming, digital plus targeted digital solutions, and e-commerce• Access to selling on a national level within all 50 states• On-going coaching and training and development• We give our sales team the resources and support they need to be successful and earn a great income• Opportunity to bring innovative marketing ideas to life that make a difference for your clients and their businesses• You would be surrounded by other creative, collaborative, high-energy people• Flexible working environment (remote and office)

This is a pipeline posting. We are always on the lookout for exceptional talent to join our dynamic team. While we may not have an immediate opening, we are continuously building a pipeline of talented iniduals who are interested in becoming a part of our organization when opportunities arise. By submitting your application, you will become part of our talent pool. When we have a hiring need that matches your profile, we will reach out to you directly to discuss the opportunity. We appreciate your interest in joining our team and look forward to reviewing your application. Positions can be located in any of our top 35 markets across the country.

Responsibilities

What You'll Do:

• Build strong relationships with advertisers to ensure their success and repeat business
• Proactively, with existing clients and through networking and prospecting, develop new business by using all of our advertising and marketing assets
• Continuously learning and training on new assets and marketing techniques
• Create marketing campaigns and strategically sell to local and regional decision makers
• Close business and oversee the execution of the marketing campaign and exceed client expectations
• Provide exceptional customer service
• Achieve sales objectives and goals and maintain an accurate sales funnel
• Consistently update CRM with client interaction and opportunities
• Continuously build your knowledge of industry trends, opportunities, and innovations

Qualifications

Required & Preferred:

• Proven success in selling media, event/sponsorship sales and digital platforms
• Ability to develop new business and manage sales with a proven track record of exceeding goals
• Thorough understanding of advertising and marketing including digital, audio, and interactive
• A creative mind to put together unique campaigns focused on solving client needs
• Strong problem-solving skills - you're someone who identifies a problem as an opportunity to develop business
• Proficiency in MS Office Programs and Google Suite Programs,
• You will be trained and expected to be proficient in Salesforce (CRM) and Wide Orbit (Order Entry), vCreative (Creative copy production and Spot Placement).
• Self-motivation is essential.
• College graduate preferred.
• A valid driver's license, satisfactory completion of a motor vehicle record check, and if the position requires use of applicant's own vehicle, proof of insurance, is required.

Important Notes:

Please be aware that Audacy will never ask you to send money at any point during the hiring process. 

About Us

Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country's two scaled radio broadcasting groups with leading positions across the country's largest markets, as well as one of the country's largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. 

EEO

Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified iniduals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations.

Title: Scheduling Coordinator, Sr. - HH HSPC

Location: West Mifflin United States

Job Description:

UPMC Home Health is hiring a Sr. Scheduling Coordinator

to support the Home Health South Office in West Mifflin

Position Type: Hybrid

Schedule: Monday-Friday, 8:00 AM - 4:30 PM

Additional Requirements: Rotating weekends and holidays

Travel: Approximately 25% between the South and North branches for training, education, and team support

Role Overview

This position plays a key role in supporting the department through peer collaboration, staffing schedules, new hire training, and ongoing educational support. The inidual will manage day-to-day patient assignment scheduling and coordinate new patient referrals. As the first point of contact for patients and field staff, the scheduler ensures timely care by expediting and scheduling coordinated home visits.

Responsibilities:

Coordinates scheduling functions for the multidisciplinary team under the direction of the Clinical Manager. Additionally, functions as the senior resource to orient, train, and provide day-to-day guidance to the team of scheduling coordinators

• Conducts training for scheduling coordinators to ensure standardized operations. Guides the team of Scheduling Coordinators to ensure clinicians are assigned and scheduled in the most efficient geography, maximizing continuity of care and optimizing capacity. Oversees daily and weekly staffing within the scheduling coordinator team to ensure appropriate support and coverage, including weekend rotations, as needed. Update patient information, print patient information, and report as required and/or directed. Accept patients, family, and staff telephone calls and facilitate communication between team members.
• Process, reconcile, and distribute patient information as needed. Coordinates scheduling of home care health patient visits based on patient needs, productivity expectations, and staffing, with assistance of Clinical Manager as needed. Coordinates with Clinical Manager and Intake to schedule all patient admissions and initial visits for internal multidisciplinary referrals. Performs scripted Welcome Calls and Outreach Calls to all new patients. Responsible for maintaining the team master schedule and visit verification. Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, and documented, and notifies Clinical Manager of discrepancies. Calls all new patients for an Admission visit or Resumption of Care visit. Completes payroll duties as assigned. Perform duties and job responsibilities in a fashion that coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization. Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided. Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction. Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.

Qualifications:

• High school diploma or GED required.
• Minimum of 3 years home health experience required.
• Competency with PC preferred.
• Knowledge of medical terminology preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Title: Licensed Insurance Agent

Location: Greer United States

Job Description:

As one of the nation's largest and most established IMO's, AmeriLife's hybrid-model offers the best of both the independent and the career worlds. Insurance companies come and go, but AmeriLife's unique combination of stability and growth feeds us with new opportunities every day.

AmeriLife is looking for highly motivated, career-driven iniduals who are looking to make a difference in their community. With 50 years of experience, over 50 top-quality carriers, corporate support and a system that works, we invite you to join our team. Whether you're new to the industry or setting out on your own, you'll discover more than a job here, but a lasting career with the opportunity for advancement and growth. Our agents do more than provide insurance policies, they provide a complete experience that gives our customers peace of mind.

KEY RESPONSIBILITIES

• Provide outstanding customer service to all AmeriLife clients
• Engage in a needs analysis for your clients, determining what may best serve their retirement, life and health insurance needs
• Develop business relationships with new clients

What AmeriLife provides:

• Training and development - Online training, classroom setting and field training
• Leads Program - Direct mail, seminars/workshops, digital/media leads, and more!
• Industry-leading commissions
• New agent Fast Start Bonus program
• Advanced commissions on many products; NEW - Daily pay on some products!!
• Unlimited earning potential no sales caps
• Opportunity for advancement: AmeriLife promotes from within
• Use of AmeriLife iPads with full access to producer sales tools
• Contract with more than 50 of the industry's top insurance organizations
• Professional marketing materials designed by our in-house marketing team
• Tailored and timely sales support from our expert home office staff
• Assistance in pre-licensing, fingerprinting and state insurance exam for qualified candidates

If you want to take your career to the next level and become a professional in the insurance industry, apply today!

Title: Licensed Insurance Agent

Location: Alafaya United States

Job Description:

As one of the nation's largest and most established IMO's, AmeriLife's hybrid-model offers the best of both the independent and the career worlds. Insurance companies come and go, but AmeriLife's unique combination of stability and growth feeds us with new opportunities every day.

AmeriLife is looking for highly motivated, career-driven iniduals who are looking to make a difference in their community. With 50 years of experience, over 50 top-quality carriers, corporate support and a system that works, we invite you to join our team. Whether you're new to the industry or setting out on your own, you'll discover more than a job here, but a lasting career with the opportunity for advancement and growth. Our agents do more than provide insurance policies, they provide a complete experience that gives our customers peace of mind.

KEY RESPONSIBILITIES

• Provide outstanding customer service to all AmeriLife clients
• Engage in a needs analysis for your clients, determining what may best serve their retirement, life and health insurance needs
• Develop business relationships with new clients

What AmeriLife provides:

• Training and development - Online training, classroom setting and field training
• Leads Program - Direct mail, seminars/workshops, digital/media leads, and more!
• Industry-leading commissions
• New agent Fast Start Bonus program
• Advanced commissions on many products; NEW - Daily pay on some products!!
• Unlimited earning potential no sales caps
• Opportunity for advancement: AmeriLife promotes from within
• Use of AmeriLife iPads with full access to producer sales tools
• Contract with more than 50 of the industry's top insurance organizations
• Professional marketing materials designed by our in-house marketing team
• Tailored and timely sales support from our expert home office staff
• Assistance in pre-licensing, fingerprinting and state insurance exam for qualified candidates

If you want to take your career to the next level and become a professional in the insurance industry, apply today!

Title: Licensed Insurance Agent

Location: Ocala United States

Job Description:

As one of the nation’s largest and most established IMO’s, AmeriLife’s hybrid-model offers the best of both the independent and the career worlds. Insurance companies come and go, but AmeriLife’s unique combination of stability and growth feeds us with new opportunities every day. 

AmeriLife is looking for highly motivated, career-driven iniduals who are looking to make a difference in their community. With 50 years of experience, over 50 top-quality carriers, corporate support and a system that works, we invite you to join our team. Whether you’re new to the industry or setting out on your own, you’ll discover more than a job here, but a lasting career with the opportunity for advancement and growth. Our agents do more than provide insurance policies, they provide a complete experience that gives our customers peace of mind. 

KEY RESPONSIBILITIES 

• Provide outstanding customer service to all AmeriLife clients 
• Engage in a needs analysis for your clients, determining what may best serve their retirement, life and health insurance needs 
• Develop business relationships with new clients

What AmeriLife provides: 

• Training and development - Online training, classroom setting and field training 
• Leads Program - Direct mail, seminars/workshops, digital/media leads, and more! 
• Industry-leading commissions 
• New agent Fast Start Bonus program 
• Advanced commissions on many products; NEW - Daily pay on some products!! 
• Unlimited earning potential no sales caps 
• Opportunity for advancement: AmeriLife promotes from within 
• Use of AmeriLife iPads with full access to producer sales tools 
• Contract with more than 50 of the industry's top insurance organizations 
• Professional marketing materials designed by our in-house marketing team 
• Tailored and timely sales support from our expert home office staff 
• Assistance in pre-licensing, fingerprinting and state insurance exam for qualified candidates

If you want to take your career to the next level and become a professional in the insurance industry, apply today!

Title: PH Environmental Health Compliance Specialist 1, 2 or 3

Location: Marietta United States

Job type: Hybrid

Job Description:

Exceptional Benefits Include:

• 13 Paid Holidays
• 3 Weeks Annual Leave
• 3 Weeks Sick Leave
• Flexibility within our core working hours of M- F 8 am - 5 pm
• Hybrid teleworking options for eligible positions
• Employer 401k Match
• Employee Education Reimbursement
• Payroll Deductible Health Benefits
• Pension Plan
• Flexible spending accounts
• Worksite Wellness activities
• Employee recognition program
• Diverse workforce
• Opportunities for advancement

Purpose of the Position: Under supervision, assists in performing inspections of food service establishments, public swimming pools, and tourist accommodations for the Public Health Department for compliance monitoring, enforcement, and corrective action in conjunction with environmental health laws, rules, and regulations. Assists in investigating complaints and providing environmental health education and technical assistance to the general public, regulated community, and officials. Learns to interpret Local, State, and Federal environmental health laws and regulations. Incumbents in the job may require additional training or experience to attain full proficiency in some or all of the job responsibilities. This position works to promote and protect the health and safety of the residents of Cobb and Douglas Counties.

External candidates: will be hired as EH SPEC 1 OR EH SPEC 2; based on education and/or experience

Internal candidates: are eligible for a lateral transfer as a EH SPEC 2 or EH SPEC 3; must be currently working as an Environmental Health Specialist.

PH EHS 1 Minimum Qualifications: Bachelor's degree from an accredited college or university which included the completion of 27 semester hours (or 40 quarter hours) in laboratory sciences (e.g., chemistry, biology, geology, physics, etc.). $46,632.33 Annually/Pay Grade I

PH EHS 2 Minimum Qualifications: Bachelor's degree from an accredited college or university which included the completion of 27 semester hours (or 40 quarter hours) in laboratory sciences (e.g., chemistry, biology, geology, physics, etc.) AND one year of experience at the lower-level PH Envir Compl Specialist 1 (RCP120) or position equivalent AND completion of the Georgia Environmental Health Training class. Note: Any agency-specified certification/training that may be experience $50,618.52 Annually/Pay Grade J

Internal Only: PH ES3: Bachelor's degree from an accredited college or university, which includes the completion of 27 semester or 40 quarter hours in laboratory sciences (e.g., chemistry, biology, geology, physics, etc.) and one (1) year of experience at the lower-level PH Envir Compl Specialist 2 (RCP121) or position equivalent. AND completion of the Georgia Environmental Health Training class. $55,003.33 Annually/Pay Grade K

Preferred Qualifications Master's degree in environmental health, public health, or a laboratory science. Current Registered Environmental Health Specialist credential. Current Level 1 or Level 2 On-site Sewage Management credential. Current standardization for food service inspections. Current Certified Food Safety Manager and Trained Pool Operator certifications. Communication and customer service skills.

• Current state employees' salary will be subject to State Personnel Board rule provisions. If you have questions regarding salary, please do not hesitate to contact WA*

Work Conditions & Physical Demands: A combination of office and field work. Office work entails data entry, filing, and customer interaction both in-person and via phone. Field work involves inspections of facilities and requires sufficient mobility to move through work spaces and view areas under shelving and equipment. Swimming pool inspections primarily take place outdoors during warm weather months (April - September). Lifting of items during normal work should not exceed 25 pounds.

Remote Work -

• Employees authorized for remote/hybrid work must reside and perform their job duties exclusively within the state of Georgia. Remote/hybrid work arrangements outside the state are not permitted under current policy.

Applications Accepted: * THIS POSITION WILL REMAIN OPEN UNTIL FILLED AND IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED

Cobb and Douglas Public Health a nationally accredited health department, headquartered in Marietta, Georgia since 1920 promotes and protects the health and safety of the residents of Cobb and Douglas counties in partnership with several other agencies. CDPH is an equal opportunity employer, and does not discriminate based on age, genetics, pregnancy, gender, gender identity or expression, color, disability, national origin, sexual orientation, political affiliation, race or religion.

VOTED ONE OF ATLANTA'S HEALTHIEST EMPLOYERS

Thank you for your interest in CDPH. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

CDPH has adopted the Council on Linkages Core Competency for Public Health Professionals.

AN EQUAL OPPORTUNITY EMPLOYER

Bachelor's degree from an accredited college or university which included the completion of 27 semester hours (or 40 quarter hours) in laboratory sciences (e.g., chemistry, biology, geology, physics, etc.).

Additional Information

• Agency Logo:
• Requisition ID: REG0476
• Number of Openings: 1
• Advertised Salary: $46,632.33 - $55,003.33
• Shift: Day Job

Title: Call Center - Customer Representative

Location: Boca Raton United States

Job Description:

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

Must be able to attend in-person training in Jupiter, Florida for at least 45 days

Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings.

Intial Training will be in Jupiter, Florida

Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of $18.00 per hour

IDEAL CANDIDATES SHOULD HAVE A MIMIMUM OF 2 YEAR TECHNICAL CUSTOMER SERVICE CALL CENTER EXPERIENCE IN A B2B ENVIORNMENT.

RESPONSIBILITIES:

• Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
• Willingness and Ability to be cross trained in other areas of the department
• Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of work experience in a Technical Customer Service Call Center
• Stable work history must demonstrate each of the following:
• Strong understanding of customer service and customer relations
• Highly motivation and strong desire to learn
• Ability to exercise good judgment and decision-making
• Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
• Effective written and oral communication skills
• Able to assess and evaluate situations effectively
• Skilled in identifying critical issues quickly and accurately
• Able to write informatively, clearly, and accurately
• Problem solving and analytical skills
• Ability to work in a team environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in a technical support role, or other technical experience
• Associate's degree in information technology, Computer Science, or a related field
• Basic understanding of software/hardware troubleshooting
• Experience in Service Now and TalkDesk
• Experience in retail cash offices

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Title: Part Time E-Commerce

 Location: Forest Lake, MN 55025 Location Flexibility: Onsite Category: Retail Job Type: Part-time Job Status: Non-exempt Pay Basis Hourly Pay Range $13.75 - $20.65 Hourly Brand Cub Foods

Job Description:

Job Overview:

Cub Forest Lake is looking for a dedicated inidual to fill a part time ecommerce position! Ecommerce team members are responsible for accurately and efficiently picking, packing and preparing customer orders for pick up or delivery. This role requires attention to detail and strong customer service skills which will help contribute to an efficient and enjoyable online ordering experience for our customers.

Job Responsibilities:

• Ensure quality selection of product
• Execute on delivery times and order accuracy
• Follow department safety and sanitation programs for selection, transportation and delivery
• Observe standards and procedures regarding store security and confidentiality
• Effective communication with other departments and store staff
• Provide comparable products for substitution
• Prepare orders for delivery by ringing up and bagging orders in an efficient and effective manner
• Checking expiration dates throughout the store during slow periods

Job Requirements:

• Equipment operation (carts, box cutter, baler, compactor etc.).
• Able to walk long distances and stand for long periods of time.
• Memorization, reading, writing and math.
• The position requires on-going customer interaction, providing prompt, courteous and accurate service.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
• Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.
• Must be able to work shifts varying in length and time, including nights, weekends and holidays.
• Must be 18 years of age and older.

Physical Requirements:

• Lifting/carrying up to 70 lbs.
• Pushing/pulling up to 50 lbs.
• Walking on uneven ground
• Reaching, bending, repetitive motions
• Exposure to hot equipment and cooking oil

Schedule:

• 7:00 am - 8:00 pm availability

Benefits:

• Flexible schedule for work life balance.
• Employee discount.
• Weekly pay on a progressive union scale.
• Union benefits for eligible associates including Paid Time Off.

My Cub. My Way.

We provide our customers the best grocery experience period by personalizing our customers' evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety, and fresh groceries. As the needs of our customers evolve, we're dedicated to adapting alongside them, providing quality products, and a welcoming shopping experience.

At Cub we believe that ersity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees. Each team member brings unique perspectives that help us better serve our community.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Company: SUPERVALU Inc

Compensation:

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits:

For Washington positions (or positions that may be performed remotely from Washington), 

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

Sales Positions Only: For sales positions that are commission-based, the above range is an estimate of total potential commission-based compensation during an associate's first year, but UNFI offers an introductory period minimum of $680 per week. After the introductory period, as a 100% commission-based role, there is no set salary. UNFI's commission plans are uncapped and average earnings vary depending on territory and sales achieved, among other factors.

Title: Associate Client Relations Specialist

Location: Kansas City, MO | Denver, CO | Boston, MA | Braintree, MA | Hybrid (6 Days in Office Each Month) 

Full-time

Job Description:

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Associate Client Relations Specialist

Get To Know Us:

As an Associate Client Relations Specialist, you will be a key part of our new hybrid team, combining elements of both Client Relations and Operations in the Retail Alternative Investment ision of SS&C. This role will allow you to develop and maintain strong relationships with clients while providing exceptional support in managing inquiries, resolving issues, and overseeing service delivery. As member of this team, you will be assigned clients that you will handle specialized processing and escalated items for. You will have extensive direct communication with clients and must collaborate with various support groups within SS&C to resolve requests timely. This position is an excellent opportunity to gain exposure and knowledge within the client relations and financial services sectors while developing expertise in Alternative Investments. We anticipate this team will continue to grow and the knowledge learned in this role will enable you to be successful in higher levels within our organization.

Why You Will Love It Here:

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get to Do:

• Develop and maintain positive, long-term relationships with clients, serving as the primary point of contact for both operational and investment inquiries.
• Provides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.
• Investigate and resolve complex client issues, offering clear and concise solutions.
• Oversee the quality of service and operational performance for designated clients, ensuring compliance with program standards and delivery requirements.
• Accurately review, prepare, and process transactions on investor accounts while supporting clients through the service process.
• Handle more complex or escalated client inquiries, troubleshooting issues and collaborating with management and other teams to resolve them promptly.
• Implement strategies to reduce client downtime, improve service efficiency, and reduce support costs.
• Work closely with team members, sales, and support teams to ensure client needs are met and identify opportunities for further engagement and business growth.
• Contribute to ongoing process improvements, support special projects, and demonstrate a commitment to professional development and learning.

What You Will Bring:

• Bachelor's degree or equivalent work experience
• 1-2 years of experience working in client facing role ideally with intermediaries within financial services, with a preference for experience in transfer agency.
• Excellent interpersonal and professional communication abilities, with the capability to explain complex information in simple terms and build rapport with clients.
• Ability to analyze complex situations, resolve issues efficiently, and offer solutions that benefit both clients and the company.
• Ability to thrive in a collaborative, team-based environment, actively sharing knowledge and insights with colleagues to improve overall performance.
• Strong enthusiasm for providing exceptional service, with a focus on building long-term client relationships and improving satisfaction.
• Familiarity with service delivery processes, transaction handling, and support mechanisms (training will be provided).
• Comfortable working independently, managing multiple priorities, and demonstrating initiative in addressing client needs and operational tasks.
• A strong commitment to personal growth, learning, and staying up-to-date on financial services, investment products, and client service strategies.
• Proficiency in use of tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel.
• Must be willing to work on site at least 6 days/month.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Salary/wage rate is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.

The expected hourly wage for the position in MA is between 21.63/hour USD to 40.85/hour USD.

In addition to their wages, successful candidates may be eligible to receive annual discretionary stock options.

Applications will be accepted on an ongoing basis until the position is filled.

#LI-RS1

#LI-HYBRID

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.

Colorado: Salary range for the position: $19.23 USD/hour to $33.65 USD/hour.

Title: Client Relationship Manager

Location: Baltimore United States

Job Description:

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office.

The opportunity: As a Client Relationship Manager (CRM), you'll be responsible for the overall relationship and financial management of a portfolio of Health & Risk Solutions (H&RS) clients, brokers, and third-party administrators (TPAs). This key strategic role focuses on building internal and external partnerships that drive long-term growth and persistency.

You'll work directly with Implementation Consultants (ICs), Client Success Specialists (CSSs), and Stop Loss Specialists (SLS) to manage prospect, sold case, and renewal inventory. We're looking for someone who can make expert recommendations, find creative solutions to client problems, and bring them to resolution.

How you will contribute:

• Establish and maintain excellent working relationships with both internal and external partners
• Partner with ICs to ensure seamless implementations, proactively addressing questions and concerns
• Conduct consistent, proactive education and outreach communication with external partners
• Assess, clarify, and validate customer needs, proposing innovative solutions to address unique challenges
• Demonstrate success in negotiation, persuasion, and solutions-based service across departments
• Oversee issue resolution, identify root causes, and participate in creating solutions
• Manage the ongoing lifecycle and renewal process for your assigned block of business
• Handle escalated service issues from SLS, providing creative alternatives to enhance client experience
• Collaborate with Sun Life Financial personnel to meet client expectations and growth objectives
• Maintain in-depth knowledge of H&RS products, services, processes, and the self-insured competitive landscape
• Act as a liaison between the home office and the Distribution team
• Use Salesforce to manage business and document all relevant customer and broker activities
• Participate in developing CRM team processes, suggesting efficiency improvements using CI Tools
• Partner with CRE on projects representing the Client Success Organization

What you will bring with you:

• Ability to work with a erse range of people.
• Bachelor's degree and/or 1-3 years of Group, Stop Loss, and Self-Funded insurance experience (preferred)
• Exceptional communication skills and strong relationship-building abilities
• Proven success in negotiation, persuasion, and solutions-based service
• Strong record of effective customer service
• Excellent organizational and prioritization skills
• Ability to work in a fast-paced environment, managing multiple priorities
• Critical thinking skills and autonomous work capability
• Proficiency in Microsoft Office suite, especially Excel
• Experience with CRM tools, particularly Salesforce
• Strong presentation and interpersonal skills
• Effective listening and note-taking abilities
• Results-oriented mindset and superior collaboration skills

Salary:

$63,000-$94,500

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your inidual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified iniduals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified iniduals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Sales - Client Relationship Management

Posting End Date:

29/01/2026

Title: Claims Assistant - Liability

- Eden Prairie, MN - Hybrid

Location: Eden Prairie United States

Job Description:

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Claims Assistant - Liability - Eden Prairie, MN - Hybrid

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands?

• Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
• Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights.
• Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.
• Enjoy flexibility and autonomy in your daily work, your location, and your career path.
• Access erse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

ARE YOU AN IDEAL CANDIDATE? We are looking for driven iniduals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

PRIMARY PURPOSE OF THE ROLE: To provide support to the claims staff and to perform other office tasks depending on the client program. This position will be expected to report into the office.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE:

• Sets up and enters new claims into claims management system.
• Inputs and reviews notes/diaries in claims management system as instructed.
• Processes payments.
• Processes mail; handles filing, faxing and photocopying.
• Reviews, prepares, creates, and/or sends letters, reports, and forms.
• Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.
• Other activities/projects as assigned including the preparation and distribution of computer reports.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS & LICENSING

Education & Experience

High school diploma or GED required.

Experience

Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.

TAKING CARE OF YOU

• Flexible Work Schedule
• Referral Incentive Program
• Opportunity to work from home
• Career development and promotional growth opportunities
• A erse and comprehensive benefits offering including medical, dental vision, 401K on day 1

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($18.00 - 21.00/hr). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

#entrylevel

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a erse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Title: UICC Representative

Location: Shawnee County; Statewide, Kansas, United States

• Office Location: Onsite in Topeka, hybrid or 100% remote

Job Description:

Agency Information: Kansas Department of Labor

The Kansas Department of Labor (KDOL) assists in the prevention of economic insecurity through unemployment insurance and workers compensation, by providing a fair and efficient venue to exercise employer and employee rights, and by helping employers promote a safe work environment for their employees. This facilitates compliance with labor laws while enabling advancement of the economic well-being of the citizens of Kansas.

At KDOL, our employees are our most valuable resource. We encourage our employees to grow and advance by participating in job shadow/training opportunities within KDOL. We value work-life balance and offer flexible schedules and telework opportunities.

As a quickly growing agency, we are always looking for passionate, talented and creative people to join our team. If you're looking for a challenge that will lead you to the next level of your career, you've found the right place. Come grow with us! Learn more @ dol.ks.gov

About the Position:

• Who can apply: External, open to all. (Kansas residency requirement at time of hire)
• Classified/Unclassified Service: Classified
• Full-Time/Part-Time: Full-Time
• Regular/Temporary: Regular
• FLSA Status: Non-exempt
• Work Schedule: Monday - Friday 8:00a - 4:30p
• Office Location: Onsite in Topeka, hybrid or 100% remote
• Mandatory Training Begins: Monday, February 16, 2026 and typically lasts 3 weeks. Training is onsite in Topeka or remote.
• Eligible to Receive Benefits: Yes
• Veteran and/or Disability Preference Eligible Yes. See below for description:
• Application Package Due: This includes: State of Kansas employment application, prescreening assessment via DocuSign, Typing Score screenshot and Math assessment. Please note that failure to complete this documentation by the deadline may result in your disqualification from consideration for this position. Questions may be sent to [email protected]
• State of Kansas Employment Application + résumé
• Pre-Screening Assessment via DocuSign
• Typing Assessment Please upload a screenshot of your typing score and percentage of accuracy with the Pre-Screening Assessment via DocuSign. Typing speed must be a minimum of 40 words per minute (WPM) with a minimum of 90% accuracy to be considered for an interview.
• Math Assessment You may attempt this one time, and the first score is recorded. Please use a calculator and take your time. It is not timed.

Compensation:

• Competitive Starting Pay: Begin your journey with us at $16.94 per hour.
• Increases: Enjoy pay raises to $17.39 per hour at 3 months, $17.79 per hour at 9 months, and $18.26 per hour at 18 months.
• Bilingual, fluent English/Spanish: Begin your journey with us at $17.79 per hour.
• Bilingual Increases: Enjoy pay raises to $18.26 per hour at 3 months, $18.70 per hour at 9 months and $19.16 per hour at 18 months.

Employment Benefits:

• First day of employment coverage under the State's comprehensive medical and prescription drug coverage and dental plan.
• Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.
• Retirement and deferred compensation programs
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Employee discounts with the STAR Program
• We celebrate employee appreciation and host socializing events

Position Summary & Responsibilities: UICC Representative

We are seeking reliable, detail-oriented iniduals to join our Unemployment Insurance Contact Center (UICC) team. This role is part of a fast-paced, high-volume inbound call center that provides direct assistance to iniduals applying for or receiving unemployment benefits.

In this position, you will speak with claimants by phone throughout the day and play a critical role in helping them understand the unemployment process and access benefits they may be eligible for.

Key Duties and Responsibilities:

As a UICC Representative, you will be expected to:

• Answer inbound calls from claimants and provide clear, accurate assistance with unemployment insurance applications and questions
• Guide claimants through online systems, helping them navigate accounts and resolve basic technical issues
• Follow a structured interaction guide and ask appropriate questions to fully understand each claimant's situation
• Conduct detailed fact-finding interviews, including gathering information about employment history, separation from employment, and other eligibility-related details
• Accurately document all information in the call center system using clear, professional writing and proper grammar
• Maintain a calm, empathetic, and professional tone while assisting iniduals who may be experiencing financial stress

Skills, Talents & Abilities of a UICC Representative:

• Attention to Detail: Showcase precision in handling application materials to ensure accuracy.
• Effective Communication: Demonstrate exceptional verbal and written communication skills to engage with claimants effectively.
• Multitasking Mastery: Navigate multiple computer screens, programs, and browsers adeptly while managing customer interactions.
• Professionalism and Empathy: Maintain a high level of empathy and professionalism in every customer interaction, particularly in challenging situations.
• Team Player: Collaborate effectively within a team environment and independently manage responsibilities.
• Tech Savvy: Comfortably use Windows, Outlook, and internet browsers; willingness to learn new software tools as needed.
• Basic Troubleshooting: Proficient in troubleshooting common computer issues and knowing when to escalate for further technical support.
• Outlook Expertise: Skillful in email management with knowledge of email etiquette, file attachments, and organization.
• Typing Proficiency: Demonstrate typing skills of at least 40 WPM with 95% accuracy.

What's in it for you:

• Work-Life Balance: Enjoy predictable hours with a Monday-Friday schedule from 8:00 a.m. to 4:30 p.m. No evenings, weekends, or state holidays required, with occasional overtime opportunities available.
• Career Growth: Many call center team members advance through internal promotions. Supervisors, managers, and directors often begin in frontline roles, with clear pathways and strong support for professional development.
• Recognition Programs: Outstanding performance is celebrated through programs such as Employee of the Quarter, recognizing exceptional contributions to the team.
• Employee Appreciation: Employee voices are valued, and meaningful recognition is given for dedication and service in support of the State of Kansas.
• Comprehensive Onboarding: Receive full-time, paid training. Commitment to attending daily is mandatory and required throughout the program to ensure thorough preparation.

Minimum Qualifications:

• A minimum of one year of verifiable experience in a customer-facing or service-related role is required. Experience demonstrating strong technical skills is essential to success in this position, as determined by the agency. Applicants must have a demonstrated work history that reflects reliability, consistency, and commitment.
• Typing score of at least 40 words per minute with a minimum of 90% accuracy
• Perfect score (100%) on the agency-administered math assessment
• High School Diploma or equivalent
• Must be a Kansas resident at the time of employment
• Must be available to attend paid training without interruption

Preferred Qualifications:

• 2-3 years in a customer service or related position

Pre-Employment Requirements:

• Background screening
• KDOL will provide all the equipment needed to perform the position duties, however the employee is responsible for maintaining a secure home office set up free from distractions.
• When working remotely, the employee is responsible for the cost and maintaining a high-speed internet connection. Our operating systems typically demand a minimum internet speed of 10 Mbps for downloads and 1 Mbps for uploads. Should any performance issues arise, upgrading your internet speed or provider may be necessary. An iPhone or android device is required for the VPN app download.
• State of Kansas Tax Clearance Certificate. The successful applicant (including new residents) must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue's website within 10 days of the date the applicant has been offered the employment position. A Tax Clearance is a comprehensive tax account review to determine and ensure that an inidual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact (785) 296-3199. Visit the Tax Clearance site for more information on and where to obtain this Kansas Department of Revenue document.

KDOL Contact Information:

Office of Human Resources

[email protected]

Mailing Address: 401 SW Topeka Blvd., Topeka, KS 66603

The complete application package must be submitted by the deadline and includes the following:

• State of Kansas employment application + current résumé

Jobs.ks.gov Job ID #219158 or #219159 (Bilingual)

• Pre-Screening Assessment via DocuSign
• Typing Assessment - Please upload a screenshot of your typing score and percentage of accuracy with the Pre-Screening Assessment via DocuSign. Typing speed must be a minimum of 40 words per minute (WPM) with a minimum of 90% accuracy to be considered for an interview.
• Math Assessment You may attempt this one time, and the first score is recorded. Please use a calculator and take your time. It is not timed.

Important: Applications that are missing any required component or are not completed by the deadline will be disqualified and will not be considered for this position. Questions may be sent to [email protected]

Preference Eligibility:

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran's Preference

How to Claim Disability Hiring Preference

2024 Senate Bill 333 creates an employment preference for qualified job applicants that have physical, cognitive and/or mental disabilities when applying for state jobs. The preference is available to iniduals who are not currently working for the State of Kansas who apply for a State job, as well as to current State employees who apply for a different job or promotion.

Learn more about claiming Disability Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS either by fax, email or post office mail as indicated:

These documents should be sent by fax to (785) 296-7712, scanned and emailed to [email protected], or can be mailed or delivered in-person to:

ATTN: Disability Hiring Preference Coordinator

Office of Personnel Services

Docking State Office Building

915 SW Harrison St Suite 260

Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value ersity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

Title: Healthcare Customer Service Representative

- Remote

Location: FL United States

Job Description:

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to iniduals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Responsibilities

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

• Internet Requirements:

• Minimum subscribed download rate equal or exceeds 30.0 Mbps

• Minimum subscribed upload rate equal or exceeds 15.0 Mbps

• ISP must have no packet loss and ping under 50ms

• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

• Proof of internet speed required

• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and ersity, where everyone feels welcome and valued.

EOE/Disability/Vets

Title: Licensed Transaction Coordinator

(Temporary) - Oregon

Location: Eugene United States

Job Description:

Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents, our Support Teams ensure clients are taken care of at every step in the home-buying and selling process. So whether you're starting your career, need a change of pace, or love the organizational side of real estate, the Support Team at Redfin could be your perfect opportunity.

As a Transaction Coordinator, your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. You'll take ownership of every possible task appropriate for a coordinator, and anticipate their needs by staying a step ahead so they can do what they do best, help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role. In addition, we'll support you with in-depth training, cutting-edge tools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career.

Day-to-Day Responsibilities:

• You'll take a lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close.

• With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times, and proactive follow-up.

• Coordinate property access for inspectors, appraisers, and other vendors.

• Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete.

• You'll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.

• Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions.

• Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.

• Ensure all contractual deadlines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time closing.

• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.

Qualifications:

• A real estate license is required. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent

• One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is preferred.

• One year of customer service experience is required.

• Excellent attention to detail, organizational and interpersonal skills.

• Clear and concise verbal and written communication.

• Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).

• Experience using email and phone to communicate with clients and other parties required.

• Calm demeanor when resolving issues and communicating with agents and clients.

• Experience juggling multiple priorities in a fast-paced environment.

• Strong sense of accountability for the agent and client experience.

• You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else.

Schedule:

• Monday-Friday, 8am - 5:00pm.

• This is a fully remote position, with up to 4 in-office visits per year for team events.

About Redfin:

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better-for customers, for agents, for everyone.

Redfin is an equal opportunity employer committed to hiring a erse workforce.

A erse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We're proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact [email protected]

Redfin encourages iniduals with criminal record histories to apply for employment and considers such iniduals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.

Title: Healthcare Customer Service Representative

- Remote

Location: PA United States

Job Description:

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Hires must reside within the state of TN, TX, FL, PA, MI.

Responsibilities

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

• Internet Requirements:

• Minimum subscribed download rate equal or exceeds 30.0 Mbps

• Minimum subscribed upload rate equal or exceeds 15.0 Mbps

• ISP must have no packet loss and ping under 50ms

• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

• Proof of internet speed required

• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and ersity, where everyone feels welcome and valued.

EOE/Disability/Vets

Title: Licensed Listing Coordinator

(Temporary) - Washington

Location:

WA - Seattle

WA - Spokane

WA - Bellingham

WA - Olympia

Job Description:

Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents, our Support Teams ensure clients are taken care of at every step in the home-buying and selling process. So whether you're starting your career, need a change of pace, or love the organizational side of real estate, the Support Team at Redfin could be your perfect opportunity.

As a Temporary Listing Coordinator, your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. You'll take ownership of every possible task appropriate for a coordinator, and anticipate their needs by staying a step ahead so they can do what they do best, help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role. In addition, we'll support you with in-depth training, cutting-edge tools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career.

Day-to-Day Responsibilities:

• You'll take a lead role in coordinating getting homes ready to sell, working with agents to orchestrate the details between clients, photographers, and other parties to ensure every detail comes together seamlessly from leading up to debuting the home on the market.

• With agent oversight, you'll manage a high volume (launch 30-40 listing activations per month on average during busy months) while maintaining quick response times, and proactive follow-up.

• Gather property details and input the information into the local MLS, coordinate appointments for sellers, such as photography, 3D scanning, open houses and other vendors, and create flyers, draft listing remarks and other marketing materials.

• Manage all paperwork related to the listing. Draft and send property disclosures to sellers and facilitate gathering those disclosures when completed/signed to ensure our file is complete.

• You proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in listing their home for sale.

• Minimize clients' stress by expertly guiding them through the listing process and promptly responding to their questions.

• Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.

• Ensure all timelines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time launch.

• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.

Qualifications:

• A real estate license is required. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent

• One year of real estate contract experience, with strong disclosure knowledge and an understanding of the multi-faceted lifecycle (marketing, local MLS nuances) of listing a home on the market is preferred.

• One year of customer service experience is required.

• Excellent attention to detail, organizational and interpersonal skills.

• Clear and concise verbal and written communication.

• Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).

• Experience using email and phone to communicate with clients and other parties required.

• Calm demeanor when resolving issues and communicating with agents and clients.

• Experience juggling multiple priorities in a fast-paced environment.

• Strong sense of accountability for the agent and client experience.

• You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else.

Schedule:

• Monday-Friday, 8am - 5:00pm.

• This is a fully remote position

Compensation:

• Competitive hourly wage

About Redfin:

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better-for customers, for agents, for everyone.

Illinois, Maryland, Minnesota, Massachusetts, Colorado, New York City, New Jersey, Jersey City, California, D.C. and Washington candidates only:

Base Pay Range: $17.00 - 26.98.

The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

Redfin is an equal opportunity employer committed to hiring a erse workforce.

A erse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We're proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact [email protected]

Redfin encourages iniduals with criminal record histories to apply for employment and considers such iniduals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.

Title: Customer Service Rep, Customer Service Junior

**Location:**Framingham, Massachusetts

Remote

Contract/Temporary

Job Description:

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Framingham, MA. This is an excellent opportunity to join a winning culture and get your foot in the door known for its flagship store chain - along with Marshalls, HomeGoods, Home Sense, and Sierra etc. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!  

Job Summary 

Answer customer service correspondences, including phone calls, letters, internet e-mails, chat, and/or social media comments. Resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions. 

Required Skills 

What's in this Customer Service Representative position for you?  

• Pay rate: $21/hr.  

• Location- Framingham, MA, 01701 (Remote) 

• Work Schedule: Friday - Tuesday 9am-5pm EST 

• Training Schedule: Monday-Friday 10am-6pm EST 

• Weekly paycheck.  

• Dedicated Onboarding Specialist & Recruiter.  

• Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Customer Service Representative is being recruited by one of our Centralized Delivery Team and not our local Branch. For instant consideration for this Customer Service Representative position and other  opportunities with Adecco in Framingham, MA apply today!  

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their inidual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military-connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Title: Operations Supervisor

Locations - NY - Glen Cove

Part time

Onsite

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews

2. Customer Service

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

• Maintain customer/patient confidentiality

3. Merchandise/Presentation

• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execute the display and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is:

$19.00 - $28.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws

Title: Operations Manager

Location: Fredericksburg, VA, United States

Onsite

Part-time

Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

20

Time Type

Part time

Pay Range

The typical pay range for this role is:

$20.00 - $34.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Part-Time Staff RPH

Location: Kansas City, MO, United States

Onsite

Part-time

Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Purpose and Summary:

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work.  We help people navigate the health care system – and their personal health care – by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Staff Pharmacists play a critical role in cultivating a culture of excellence in their pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for the pharmacy team.

As a Staff Pharmacist, you play a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you are accountable for supporting the management, oversight, and operation of all aspects within your pharmacy.

The Staff Pharmacist’s responsibilities include, but are not limited to:

• Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
• Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed
• Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
• Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
• Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
• Proactively offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunize
• Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
• Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times; escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; supporting the Pharmacy Manager by writing the pharmacy schedule if/as directed
• Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients
• Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey
• Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues

Required Qualifications:

• Active Pharmacist License in the state where the Store is located
• Active National Provider Identifier (NPI)
• Not on the DEA Excluded Parties list

Essential Functions:

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and Focus:
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation:
  • Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
• Communication Skills:
  • Use and understand verbal and written communication to interact with patients and colleagues
  • Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning:
  • Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Issue Resolution:
  • Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options
• Physical Demands:
  • Be mobile and remain upright for extended periods of time
  • Lift, scan, and bag items
  • Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
  • Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
  • Extend hand(s) and arm(s) multiple directions to place, move, or lift items
  • Control precision; quickly adjust machines to exact positions
  • Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
  • Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
  • Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
  • Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
  • Have the ability to receive detailed information through oral communication
• Any additional tasks as directed by Supervisor or Manager

Preferred Qualifications:

• 1-2 years of related work experience in a pharmacy, retail, medical, or customer service setting
• Ability to work in other locations across the market as business needs require

Anticipated Weekly Hours

24

Time Type

Part time

Pay Range

The typical pay range for this role is:

$60.00 - $76.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Remote Customer Service Representative (San Antonio, TX)

Location: San Antonio, TX, USA

Must live within a 120-mile radius of the job site (2822 General Hudnell Drive, San Antonio, TX)

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where iniduality is noticed and valued every day.

Remote Customer Service Representative near San Antonio, TX

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

• Work From Home

• Full Time Employment (40 hours/week)

• Must have flexibility to work any of our 8-hour shift schedules during our business hours.

• Business Hours: Monday - Sunday, 24/7

• Competitive Pay: $14.00 starting on day one

• Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying.

• Shift differential: $1.50 per hour for hours between 6PM- 6AM

• Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)

• Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).

• Career Growth: Opportunities to advance your career in a supportive, innovative environment.

• Benefits: Comprehensive benefit options and a great work environment that values your success.

What You'll Do:

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Help cardholders with any questions about transactions and account statuses.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

What We're Looking For:

• A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period.
• An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner.
• A calm and composed professional who can navigate challenging conversations with empathy and efficiency.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies.
• A focused multitasker who thrives in a structured, high-volume call center environment.

Required Qualifications:

• Must live within a 120-mile radius of the job site (2822 General Hudnell Drive, San Antonio, TX)
• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• Compliance with camera requirements for meetings and training.
• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
• Working knowledge of computers and Windows applications.

Preferred Qualifications:

• 1+ years of previous call center experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.

We are currently NOT hiring in the following geographies, including but not limited to: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, TN, UT, VA, VT, WA, WV, WI, and WY.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Title: Clinic Regional Business Manager

Location:  Richmond, VA, Norfolk, VA area, Washington DC / DMV metro area, Charlotte, Raleigh, Durham, NC, United States

Remote

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Clinic Regional Business Manager

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for ersity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position

• Qualified candidates must currently live in the Mid-Atlantic Region, Richmond, VA, Norfolk, VA area, Washington DC / DMV metro area, Charlotte, or Raleigh Durham, NC.

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.

Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions.

The position of Regional Business Manager serves our Toxicology business unit principally located in our Kansas City, MO office. The role will expand the eScreen Occupational Health Network through new contract agreements with clinic partners. The Regional Business Manager will also be responsible for territory sales, productivity and growth of each eScreen occupational health clinic in regard to drug testing and employee screening business. The inidual hired will use telemarketing skills, field demonstrations and onsite presentations to sign new clinic partners and manage existing clinic partners, according to assigned department and territory goals.

The Regional Business Manager will also develop and maintain strong relationships with existing occupational health clinic customer accounts for the purpose of marketing and selling products and services, introducing new eScreen products, and providing demonstrations to new and existing local clinics at their request. They will be responsible for educating the clinic staff on the successful integration of the eScreen product into the clinic environment. Additionally, this role is responsible for onsite marketing activities, clinic product utilization and ongoing product sales.

What You'll Work On

• Conduct phone and onsite sales presentations to prospective clinics

• Perform customer follow-up calls, visits, and administrative support to increase growth, revenue, and utilization of eScreen products

• Ensures clinics are providing outstanding service to eScreen national customers

• Execute goal and objective strategies as established by leadership

• Coordinate and perform marketing training sessions, including the eScreen system and product demonstrations for clinics' sales and marketing team

• Troubleshoot problems with clinics and facilitate resolution with appropriate staff to eliminate barriers to marketing eScreen products and services

• Coordinate all necessary marketing materials and support provided to a clinic customer and their local market customers

• Introduce sales and marketing campaigns as it relates to new sales and product upgrades for clinics

• Perform onsite training and technical installation of hardware and software when needed by support departments

• Consistently monitor clinic revenue and utilization reports within the territory

• Articulate territory details regarding clinic productivity (Ex: Which are growing and which are declining and why)

• Use customer relationships to promote additional products and services to influence clinic/client volume growth over prior year

• Work closely with the training team to ensure clinic trainings are completed

• Scoreboard each clinic in territory to track growth and focus portfolio selling strategy

• Complete all department administrative procedures, attend department meetings, and oversee all scheduled trainings and paperwork

• Maintain 50% travel schedule when necessary

Required Qualifications

• 3-5 years or more of professional experience required; or equivalent combination of education and experience

• Experience leading client presentations via multiple formats

• Skills in the foundations of sales, negotiation and persuasive selling

• Able to sit long hours when necessary

• Able to use a PC and phone for long hours when necessary

• Able to keep early and late working hours when necessary

• Ability to work 50% travel schedule when necessary

Preferred Qualifications

• Associate's degree

• Experience with selling a portfolio of products and services in a drug testing, Occupational Health or a related industry

• Knowledge of Abbott Workplace products and software applications

• Experience in account management and/or training

• A technology-minded person with a comfort level using Microsoft office applications; creating and maintaining Excel spreadsheets; using digital conference applications (WebEx, Skype); using CRMs; and other similar platforms to track projects and document details

Knowledge

• Drives for sales goals and results

• High level of attention to detail

• Focused on Teamwork

• Strong communication and organizational skills

• Takes Initiative

• Time-management skills

• Ability to work fast with shifting priorities

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for erse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee ersity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is $78,000.00 - $156,000.00. In specific locations, the pay range may vary from the range posted.

Title: Assistant Director, Discovery Program

Location: Houston, TX, United States

Work Location: Remote 

Employment Status: Full-Time

Employee Status: Regular

Work Week: Days

Job Description:

The Discovery Program utilizes an innovative approach leveraging data, donor engagement, direct marketing and fundraising workflows to engage and grow the pipeline of inidual giving donors. This program, a component of Philanthropy's leadership giving strategy, works closely with several internal stakeholders including direct marketing, prospect development and gift officers throughout Philanthropy's Inidual Giving team.

The primary purpose of the Assistant Director, Discovery Program is to support MDAnderson's mission and help achieve Philanthropy's fundraising and engagement goals by providing a premium philanthropic experience for donors. This position leverages digital and virtual engagement to transition annual giving donors to a personalized, meaningful relationship with the institution, while passionately representing MD Anderson's core values to advance philanthropic support for institutional priority programs, research and patient programming. This position reports to the Executive Director of Leadership Giving.

This position will manage a cohort of 1,000+ annual giving donors to facilitate the progressive transition of donors through the donor continuum from the direct marketing program to inidual giving. The Discovery Program will actively identify and frequently pre-qualify this segment of donors with a goal to develop donors' lifelong relationships with MD Anderson, ensuring interested donors are involved at a level, and in opportunities, where they are joyfully engaged and best able to support the institution. The ideal candidate is adept in professional and sophisticated communications, an empathetic listener who handles interpersonal relationships maturely, thoughtfully (especially in sensitive situations), is urgent in their approach and can work with iniduals from different backgrounds while responsibly handling confidential information. Additionally, the candidate must be organized, driven, apply creative and entrepreneurial thinking, possess a high degree of self-motivation and integrity, technologically savvy while skilled at navigating and using databases, familiar with CRM systems and entering contact reports.The Assistant Director must provide excellent customer service, articulate a strong and compelling case for supportand exercises analytical thinking skills with a spirit of collaboration.

JOB SPECIFIC COMPETENCIES

Stakeholder Engagement (60%)

Display the ability to serve and cultivate relationships with annual giving/leadership giving donors in an effort of donor-centric service and prequalification. Display social awareness, professional etiquette, and the ability to interact and build rapport with donors, faculty and other institutional stakeholders. Engage with varied constituencies with social fluency and garner their trust as to influence donor behavior. Appropriately align donors to giving opportunities and orchestrate and facilitate meaningful engagements.

• Engage donors using a variety of mediums and channels including mass engagement and one-to-one communication (correspondence, phone, email, video conferencing, etc.) with proactive outbound outreach, while simultaneously serving as an inbound point of contact responding and triaging all requests. Execute monthly and quarterly touchpoint cadences across portfolio to ensure consistent and relevant donor communication.

Collaboration and Teaming (30%)

Actively partner with donors, peers, faculty, and isional stakeholders on the investigation, transition and flow of donors for proper engagement and other projects. The Assistant Director will develop networks and participate in cross-functional activities to deliver on stakeholder engagement. The Assistant Director will be able to work cooperatively with all stakeholders, contribute to the success of collaborative work teams and support completion of initiative or project to achieve stated goals.

• Execute program strategy while effectively collaborating across all Inidual Giving teams and with Prospect Development, Gift Processing and Analytics & Reporting. Proactively reach out to assigned gift officers to assist in donor relationship transition.

Perception and Attentiveness (10%)

Accurately assess interests of prospective donors; organize and present information in thoughtful and engaging ways, constantly shift between multiple activities and sources of information, maintain situational awareness, institutional awareness and adeptly navigate cross functional prospect teams in support of donor engagement and stewardship plans.

• Effectively capture donor data and utilize reporting features for data analysis to garner additional insights for targeted donor engagement and program enhancements. Develop and maintain broad knowledge of the institution such as MD Anderson's mission pillars, institutional strategy, strategic fundraising priorities, disease/physician-specific projects and programs and have the ability to offer suggestions of campaign priority alignment. Develop a network of contacts throughout the ision and institution to access additional information. Demonstrate to donors the impact of their giving. Provide information on institutional developments and programs relative to their interests. Share upcoming opportunities to attend events, volunteer, participate in activities/services, or otherwise deepen their engagement with MD Anderson Cancer Center.

EDUCATION

• Required: Bachelor's Degree

WORK EXPERIENCE

• Required: Two years direct fund-raising experience (does not have to include solicitation experience or portfolio management experience).
• Preferred: Experience in customer service/service recovery, inside sales or solutions sales experience. Must be comfortable initiating and managing multiple outbound communications daily, including calls, emails and follow-ups to engage and connect with donors. Ability to maintain a high level of consistent productivity. High degree of diplomacy, emotional intelligence, ethical sensitivity, cultural sensitivity and commitment to confidentiality. Demonstrated track record of using tact and diplomacy in communications with a wide variety of personalities. Willingness to travel as well as work some nights and weekends.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and inidual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 177988
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 74,000
• Midpoint Salary: US Dollar (USD) 84,000
• Maximum Salary : US Dollar (USD) 94,000
• FLSA: exempt and not eligible for overtime pay
• Fund Type: Hard
• Work Location: Remote
• Pivotal Position: Yes
• Referral Bonus Available?: No
• Relocation Assistance Available?: Yes

#LI-Remote

Utilization Management Representative I

Location:

• FL-JACKSONVILLE, 7406 FULLERTON ST, STE 340
• GA-ATLANTA, 740 W PEACHTREE ST NW
• GA-COLUMBUS, 6087 TECHNOLOGY PKWY
• VA-RICHMOND, 2015 STAPLES MILL RD,
• VA-ROANOKE, 602 S JEFFERSON ST
• IN-INDIANAPOLIS, 220 VIRGINIA AVE

Full time

Remote

Job Description:

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Utilization Management Representative I will be responsible for coordinating cases for precertification and prior authorization review.

How you will make an impact:

• Managing incoming calls or incoming post services claims work.

• Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.

• Refers cases requiring clinical review to a Nurse reviewer.

• Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.

• Responds to telephone and written inquiries from clients, providers and in-house departments.

• Conducts clinical screening process.

• Authorizes initial set of sessions to provider.

• Checks benefits for facility based treatment.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Minimum Requirements

• HS diploma or GED

• Minimum of 1 year of customer service or call-center experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Medical terminology training and experience in medical or insurance field preferred.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level:

Non-Management Non-Exempt

Workshift:

3rd Shift (United States of America)

Job Family:

CUS > Care Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Title: Licensed Transaction Coordinator

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RI - Portsmouth

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RI - Middletown

RI - Jamestown

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Location: Worcester United States

Job Description:

Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents, our Support Teams ensure clients are taken care of at every step in the home-buying and selling process. So whether you're starting your career, need a change of pace, or love the organizational side of real estate, the Support Team at Redfin could be your perfect opportunity.

As a Transaction Coordinator, your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. You'll take ownership of every possible task appropriate for a coordinator, and anticipate their needs by staying a step ahead so they can do what they do best, help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role. In addition, we'll support you with in-depth training, cutting-edge tools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career.

Day-to-Day Responsibilities:

• You'll take a lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close.

• With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times, and proactive follow-up.

• Coordinate property access for inspectors, appraisers, and other vendors.

• Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete.

• You'll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.

• Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions.

• Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.

• Ensure all contractual deadlines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time closing.

• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.

Qualifications:

• A real estate license is required. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent

• One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is preferred.

• One year of customer service experience is required.

• Excellent attention to detail, organizational and interpersonal skills.

• Clear and concise verbal and written communication.

• Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).

• Experience using email and phone to communicate with clients and other parties required.

• Calm demeanor when resolving issues and communicating with agents and clients.

• Experience juggling multiple priorities in a fast-paced environment.

• Strong sense of accountability for the agent and client experience.

• You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else.

Schedule:

• Monday-Friday, 8am - 5:00pm.

• This is a fully remote position, with up to 4 in-office visits per year for team events.

Compensation:

• Competitive hourly wage with uncapped bonus potential.

Industry-leading benefits, including:

• Three weeks of paid vacation, plus paid parental leave, sick leave, flex days.

• Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses.

• REALTOR association, MLS dues, and state license fees reimbursed.

• 401(k) and Employee Stock Purchase Plan.

Career development:

• Comprehensive training.

• Opportunities to participate in focus groups and process rollouts.

• Management team invested in your growth and success.

• Opportunities to move into senior level or management level roles at Redfin.

About Redfin:

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better-for customers, for agents, for everyone.

Illinois, Maryland, Minnesota, Massachusetts, Colorado, New York City, New Jersey, Jersey City, California, D.C. and Washington candidates only:

Base Pay Range: $17.00 - 26.40.

The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

Redfin is an equal opportunity employer committed to hiring a erse workforce.

A erse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We're proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact [email protected]

Redfin encourages iniduals with criminal record histories to apply for employment and considers such iniduals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.

Title: Assistant Vice President Customer Service Center

Location: Howell United States

Job Description:

Our Personal Lines Operations team is hiring an AVP, Customer Service Center to join our growing team in our Worcester, MA or Howell, MI office, in a hybrid work arrangement. This is a full time, exempt position. POSITION OVERVIEW: The Personal Lines Customer Service Center (CSC) supports enrolled agencies by servicing customer accounts on their behalf-handling 350K+ annual sales and service interactions across an $800M+ book of enrolled premium. We live our vision: In every interaction, we deliver on our promises by being a trusted team that makes a meaningful difference in the lives of others. This is an exciting opportunity to lead the people, strategy, and future of our Personal Lines Customer Service Center (CSC). As AVP, you will shape enrollment growth, performance excellence, and service delivery strategies that empower partner agents and delight customers. This role is about building careers, driving innovation, and creating a culture of success. Collaboration across Personal Lines and Commercial Lines teams is essential for seamless service and operational excellence. This position is about shaping the future of customer service in Personal Lines. You'll influence strategy, inspire teams, and make a measurable impact on growth and customer satisfaction. If you thrive in a fast-paced, collaborative environment and love building high-performing teams, this is your chance to lead with purpose. IN THIS ROLE, YOU WILL: Growth & Service Strategy

Lead strategy development and execution to grow enrollments and enhance service delivery. Promote a flexible, responsive operating model for timely, high-quality service. Innovate processes for rapid response to agent, field, and compliance needs. Use cost-benefit analysis to prioritize programs and allocate resources effectively. Build strong partnerships and champion cross-functional collaboration. Serve as a trusted resource for teams and leadership; lead initiatives supporting business and financial goals.

Driving Performance

Monitor volume and business plans; make proactive staffing recommendations. Leverage technology and talent strategies to boost efficiency and scalability. Oversee workflows to ensure best-in-class response times and quality. Drive continuous improvement to reduce expense and increase responsiveness. Coordinate shared resources (Analysts, Training, QA, Finance, Technology). Communicate performance results and key issues to senior leadership.

People Leadership

Lead a erse team of 100+ professionals across multiple roles. Develop future leaders through succession planning and coaching. Make strategic hiring decisions and inspire high performance. Set cascading goals, deliver reviews, and create development plans. Recommend salary adjustments tied to inidual performance.

WHAT YOU NEED TO APPLY:

Bachelor's degree; 10+ years of leadership in insurance or risk operations. Expertise in contact/call center management, underwriting, or process oversight preferred. Skilled in project/program management and process design for scalable growth. Ability to interpret and reconcile complex data; experience with Power BI or similar tools. Proven ability to develop managers into leaders and guide cross-functional teams. Exceptional written, verbal, and presentation skills; adept at negotiating and influencing. Confident in leading change and managing ambiguity with strategic agility. Balances multiple priorities while ensuring consistency and integrity across operations.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values ersity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified iniduals with disabilities.  Iniduals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here**.**

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

Job Details

Pay Type

Salary

Hiring Min Rate

125,000 USD

Hiring Max Rate

155,000 USD

Utilization Management Representative I

Location: Richmond United States

Job Description:

Anticipated End Date:

2026-01-30

Position Title:

Utilization Management Representative I

Job Description:

Title: Utilization Management Representative I

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Utilization Management Representative I will be responsible for coordinating cases for precertification and prior authorization review.

How you will make an impact:

• Managing incoming calls or incoming post services claims work.

• Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.

• Refers cases requiring clinical review to a Nurse reviewer.

• Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.

• Responds to telephone and written inquiries from clients, providers and in-house departments.

• Conducts clinical screening process.

• Authorizes initial set of sessions to provider.

• Checks benefits for facility based treatment.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Minimum Requirements

• HS diploma or GED

• Minimum of 1 year of customer service or call-center experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Medical terminology training and experience in medical or insurance field preferred.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level:

Non-Management Non-Exempt

Workshift:

3rd Shift (United States of America)

Job Family:

CUS > Care Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Provider Relationship Account Consultant

Location:

• NY-LATHAM, 15 PLAZA DR
• NY-NEW YORK, ONE PENN PLAZA, 35TH AND 36TH FL

Full time

Hybrid

Job Description:

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to our Pulse Point location in Latham, NY.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Provider Relationship Account Consultant will be responsible for providing quality, accessible and comprehensive service to the company's provider community.

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

How you will make an impact:

• Develops and maintains positive provider relationships with provider community via a mixture of email, telephonic and/or face-to-face outreach, by communicating administrative and programmatic changes, facilitating provider education and the resolution of provider issues.
• Collaborates with internal matrix partners to triage issues and submit work requests. Generally assigned to a portfolio of providers within a defined cohort.
• Researches, analyzes, and coordinates prompt resolution to provider issues and appeals through direct contact with providers and internal matrixed partners.
• Coordinates communication process on such issues as administrative and medical policy, reimbursement, and provider utilization patterns.
• Conducts routine outreach to support the understanding of managed care policies and procedures, as well as outreach on a variety of initiatives and programs.
• Coordinates and conducts provider training including developing and distributing provider relations materials.
• May assist with Annual Provider Satisfaction Surveys, required corrective action plan implementation and monitoring education and non-routine claim issues.
• May coordinate Provider Manual updates/maintenance.
• Identifies and reports on provider utilization patterns which have a direct impact on the quality-of-service delivery.
• Research issues that may impact future provider contract negotiations or jeopardize network retention.

Minimum Requirements:

Requires a bachelor's degree; a minimum of 2 years of customer service experience including 1 year of experience in a healthcare or provider environment; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Provider customer service experience preferred.
• Strong communication (verbal and written) skills to resolve workplace/client conflicts ensuring all parties feel heard and respected preferred.
• Working knowledge of Microsoft Excel and Word preferred.
• Experience with claims/provider systems (i.e. Facets, WGS, and/or SPS) preferred.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $60,816 to $104,256.

Location(s): New York

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Level: Non-Management Exempt

Workshift: 1st Shift (United States of America)

Job Family: PND > Provider Relationship Account Mgmt

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Title: Insurance Service Agent - Austin, TX

Location: Austin, TX, US

Type: Full-time

Workplace: Hybrid remote

Job Description:

About Roamly

Roamly Insurance Group (Roamly), a wholly-owned subsidiary of Outdoorsy Holdings, Inc., is the first full-stack insurtech for travel enthusiasts. We provide unique, embedded insurance products that make owners' RVs "rent-ready" by eliminating the commercial use exclusion clause that prohibits online renting activity. Through our platform, we offer a broad array of insurance products, including rental insurance, trip and travel insurance, and pet insurance, to empower our customers to explore with confidence. For more information, visit www.Roamly.com.

About the Role

As an Insurance Service Agent at Roamly, you will be a front-line hero for our adventurous community. Working in a hybrid capacity from our South Lamar office in Austin, TX, you will be the core resource for educating customers on RV insurance and helping them with their policy needs. Your work will be crucial in ensuring the best possible customer experience and will directly influence our product decisions and roadmap.

Key Responsibilities

• Take customer calls and handle email correspondence regarding billing questions, online payments, renewals, and cancellations.
• Process incoming policy change requests from customers.
• Review policy coverages and issue certificates of insurance, evidence of insurance, or binders.
• Retain customers by overcoming objections to cancellation and providing effective solutions.
• Upsell ancillary products such as roadside assistance, tire & wheel protection, and pet insurance.
• Identify opportunities to cross-sell and transfer new business leads to the sales team.

Requirements

What We're Looking For

• Experience & Licensing: A minimum of 1 year of experience in property and casualty insurance (Broker, Captive, or Carrier) is preferred. A Property and Casualty License is preferred but not required, as we are committed to helping you with all licensing and renewals.
• Customer-Focused: You are a detail-oriented inidual with a strong commitment to providing the best possible service, and you approach every interaction with patience, empathy, and professionalism. You are adaptable to varying customer personality types and situations.
• Collaborative: You are eager to work in a fast-paced, team environment where you can manage your workload effectively and maintain a positive attitude.
• Proactive & Organized: You have a strong commitment to achieving results, with effective time management and a high level of performance under stress. You also possess good data entry skills and can navigate websites with ease.
• Communication Skills: You have good written and verbal communication skills, are self-aware, and maintain a positive attitude in all situations.
• Technical Skills: You have a proficient working knowledge of G-Suite and Microsoft Office products.
• Cultural Alignment: You live, promote, and appreciate our company culture, and align with Outdoorsy’s mission of empowering adventure.

Benefits

Why You'll Love Working Here:

• Growth Opportunity: Join a company in its early stages and help build its foundation for success.
• Competitive Compensation: Receive a competitive salary with the potential for additional variable pay.
• Comprehensive Benefits: We offer a full health and welfare benefits package, a 401(k) match, and flexible Paid Time Off.
• Fun Office Atmosphere: Lively office, stocked with endless snacks, regular Happy Hours, catered lunches, and team building events.
• Work-Life Balance: Enjoy RV rental discounts and a company culture that values a healthy balance between work and adventure.

Compensation & Schedule:

• Base Salary: The salary for this position is between $45,000 and $51,000, depending on experience, with the potential to earn additional annual variable pay.
• Schedule: This is a full-time, hybrid position, requiring you to be in the office three days a week and work remotely two days a week.

Title: B2B Support Specialist - France

Location: Amsterdam North Holland NL

Type: Full-time

Workplace: Hybrid remote

Job Description:

Do you want to be part of one of the most exciting watch and lifestyle brands in Europe? CLUSE started in the Netherlands in 2013 and has grown rapidly, now active in more than 20 countries with over 4,500 points of sale worldwide. We are a young and dynamic company (with an average age of 30) with an enthusiastic, international team. Our culture is open and informal and since we have more than 10 different nationalities, English is our go-to language!

What the role is about

Our Sales Support team is looking for an enthusiastic customer-focused B2B Support Specialist for the French market. You are responsible for all operational tasks for your own portfolio of B2B customers. This includes managing the full order process, from customer creation to order placement, invoicing, and shipment tracking. You are the main point of contact for your accounts, handling questions and resolving any issues that arise. You provide a positive and efficient customer experience in line with the company values and goals.

Responsibilities

• Manage the order process for B2B customers: order placement, approval and release, shipment tracking and invoicing;
• Ensure that all the customer information is correct and up to date in our systems;
• Provide exceptional support to their accounts: addressing inquiries related to orders, shipping, returns, product information, and more. They do this via email (unified inbox and personal email) and telephone;
• Collaborate with cross-functional teams, such as Customer Support and Product Development, to enhance the overall customer journey;
• Create and adjust sales orders, replacement orders and credit memos, accordingly;
• Advise the accounts on the most appropriate assortment, including best performing items and new collections; 
• Update customers on upcoming offers, holidays, price changes, or any other information relevant to their operations;
• Monitor customer satisfaction;
• Track performance vs forecast and report internally.

Requirements

• Excellent written communication skills in English and French;
• An extra language like Dutch, German or Spanish, is preferred;
• Experience with MS Office. Knowledge of Netsuite, Shopify and/or Gorgias is a plus;
• You pick up new systems and processes quickly;
• You are customer-oriented, flexible, service-minded, commercial and proactive;
• You are available 5 days a week.

Benefits

• We offer a salary in line with industry standards;
• Enjoy 25 holidays per year on full-time basis;
• 8% holiday allowance and pension scheme;
• Travel allowance if you live more than 10 km from the office;
• Employee discount on our own products plus a CLUSE product of your choice as a welcome gift;
• Company laptop and phone;
• Flexible work-from-home policy (3 days office, 2 days at home);
• Our awesome CLUSE & BOOZE gatherings along with other events like the Après-ski party, karaoke, boat party, King’s day party, tropical party, pub quiz and more organized by our Social Events Team!

Curious to find out more?

Apply now! We would love to tell you more about this role, the team and the background of CLUSE. We hope to speak with you soon!

Curious what we do with the personal data that we receive from you in response to this vacancy? Please, refer to our privacy policy under 'job application'

Title: Manager, Customer Success

Location: Remote - United States

Job Description:

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

At Algolia, we’re passionate about our customers and we’re looking for an exceptional leader to support our growing AMER customer base. As Manager of Customer Success, you will mentor, coach, and lead a team of Customer Success Managers who partner with our most strategic Enterprise customers. Your team will drive value across the customer journey, increase maturity and feature adoption, and help build repeatable playbooks that fuel customer success at scale.

In this role, you’ll empower your team to own customer outcomes: resolving issues, maximizing value, driving adoption and expansion, supporting renewals, and strengthening long-term relationships. You’ll bring strong account management expertise, sharp business acumen, and the ability to quickly understand and advise on customer needs. You will collaborate closely with Sales, Technical Account Management, and Product to ensure customers achieve their goals and to represent their voice internally.

We’re seeking a hands-on, innovative manager who can elevate the team, operate with ownership in an evolving environment, and isn’t afraid to build and refine processes as we grow. You value transparency, embrace continuous improvement, and strive to raise the bar for yourself and others.

Are you ready for the challenge?

YOUR ROLE WILL CONSIST OF:

• Directly manage and develop a team of Customer Success Managers supporting high-touch accounts
• Coach team members on customer success best practices, including change management and feature adoption, value realization, and strategic engagement
• Drive team accountability on core CS metrics: proven value, engagement, feature adoption, strategic planning, customer health scores, retention, and customer satisfaction
• Join strategic customer engagements and escalations, demonstrating executive presence with C-level stakeholders at Fortune 500 companies
• Build and refine scalable CS processes including success planning frameworks, QBR templates, and retention mitigation playbooks
• Partner closely with Sales to define renewal strategies, identify expansion opportunities, facilitate smooth handoffs, and ensure aligned account strategies
• Collaborate cross-functionally with Product, Engineering, and Marketing to advocate for customer needs and drive product adoption
• Conduct regular 1:1s, performance reviews, and career development planning for direct reports
• Own portfolio-level planning and forecasting, including renewal risk mitigation and expansion opportunity definement
• Serve as an escalation point for at-risk accounts and complex customer situations within your team's portfolio
• Develop customer advocacy programs including case studies, testimonials, and reference participants

YOU MIGHT BE A FIT IF YOU HAVE:

• 5+ years of experience in customer success, account management, or customer-facing roles, with 2+ years of front-line management experience
• Proven track record of managing and building customer success teams in SaaS or API companies
• Experience managing customer portfolios at enterprise scale, including accounts with $100k-$1M+ annual contract values
• Strong understanding of both consumption-based and infrastructure-based business models, with proven ability to drive adoption, expansion, and value realization across different pricing structures
• Technical fluency and ability to navigate technical conversations, and coach teams on product capabilities across multiple offerings
• Strong executive presence and ability to represent Algolia with customer technical and business leaders
• Strong business acumen with ability to articulate value, calculate ROI, and drive customer business outcomes
• Ability to balance strategic thinking with tactical execution and context-switch between coaching, customer engagement, and operational planning
• Experience building CS processes, playbooks and operational frameworks, using data to drive team and customer outcomes
• Demonstrated ability to coach customer success professionals and systematically improve team performance against KPIs
• Track record of achieving team targets for adoption, retention and customer satisfaction
• Passion for helping customers transform their businesses with cutting-edge technology

#LI-remote

Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual total cash compensation range (base salary and commission) for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

Remote US: On-Target Earnings Pay Range

$142,500—$199,857 USD

FLEXIBLE WORKPLACE STRATEGY:

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an inidual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. 

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, ersity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice

We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:

• Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.
• All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.
• We’ll never ask for payments, purchases, or financial details during the hiring process.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

Title: Service Desk Administrator

Location: Nairobi/Kakamega, Kenya or Kigali, Rwanda

Hybrid

Job Description:

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from erse backgrounds and professions.

About the Role

You will deliver first-level remote technology support with excellent customer service, resolving inquiries quickly while driving process improvements and automation to increase scale and quality. This manager-level role manages and works with a small team of Service Desk Technicians, covering service desk operations, documentation/knowledge management, and medium-scope project work within ITSM standards. You will join IT Operations – Tech Service Desk Team, report to the Senior Service Desk Admin, and work hybrid from Nairobi or Kakamega (Kenya) or Kigali (Rwanda).

Responsibilities

• Coordinate first-level remote support across applications, hardware, and software, delivering professional assistance that minimizes business disruption.
• Monitor and respond to assigned tickets within defined Service level agreement timelines. Perform initial troubleshooting and document findings in the ticket. Escalate unresolved or complex issues according to ITSM procedures and communicate with users until resolution.
• Administer service desk tools and configurations; ensure accurate, up-to-date ticket, incident, request, and problem records.
• Improve ticket quality and communication by adding relevant context, updates, and resolution notes for customers and resolvers.
• Identify recurring incidents and problems; propose fixes, automation, and cost-reduction opportunities to improve scale/quality at the same spend.
• Build and use documentation: diagnostic scripts, user guides, templates, Known Error Database (KEDB), and knowledge-base articles.
• Lead medium-scope project work within IT Operations; contribute ideas and decisions that improve service delivery.
• Collaborate with Business/IT stakeholders (Tier 2, Incident Management, DevOps, Engineering) to resolve issues and implement changes.
• Lead and develop Service Desk Technicians through coaching, feedback, performance inputs, and skills growth.
• Report on service performance and trends; recommend process improvements and uphold organizational technology policies and baselines.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 2–3+ years in a Service Desk/IT support role, including some people management (e.g., team lead or supervising technicians).
• ITIL Foundation (or similar) and strong ITSM practice across incident/request/problem and change, with SLA discipline.
• Hands-on experience with Jira Service Management (queues, workflows, SLAs, reporting/metrics).
• Solid troubleshooting across applications, hardware, and software; familiarity with networks, endpoints, and account/licensing workflows.
• Proven knowledge management capability: create/maintain diagnostic scripts, KEDB entries, user guides, and clear ticket notes.
• 1+ years of experience delivering medium-scope projects, driving process improvements, and identifying automation/cost-reduction opportunities.
• Strong stakeholder communication with Business Ops, IT Ops, Tier 2, Incident Management, DevOps, and Engineering.
• Comfort working within organizational tech policies/baselines, making routine decisions in low–medium risk environments.
• Nice to have: basic scripting/automation, data skills for dashboards, and multi-country support exposure.

Preferred Start Date: As soon as possible

Job Location: Nairobi/Kakamega, Kenya, or Kigali, Rwanda

Benefits: Health insurance, paid time off 

Eligibility: This role is only open to citizens or permanent residents of Kenya and Rwanda.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here ([email protected]), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

Title: PATIENT SVC COORD III PART TIME (Colombia Location)

Location: Johns Hopkins Health System, Columbia, MD 21044

Part-time

Onsite

Job Description:

The Patient Service Coordinator will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter. Offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins. Since most administrative tasks will be expedited with the use of automated scheduling, registration and billing systems, the patient coordinator will need to be proficient on the appropriate computer systems.

Salary Range: Minimum $18.59/hour - Maximum $30.69/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Title: Product Support Specialist, APAC

Location: Australia

Full-time

Remote

Job Description:

At Linear, we are on a mission to create a new standard for modern software development. We are building the tools that empower the next generation of high-impact companies to do their best work. Linear is designed based on the practices and processes that distinguish world-class product teams from the rest: relentless focus, fast execution, and a commitment to the quality of craft.

Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Set up as a fully remote company from the start, our team is currently distributed across a variety of countries across the US and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work.

Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world's best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you'll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.

We are now expanding into APAC and hiring our first Go To Market team members in the region to accelerate growth with some of the world's most innovative product and engineering teams. Hiring our first Customer Experience team member in Australia will enable us to support our growing customer base in APAC in their own timezone, deepening our relationships and setting us up to scale successfully across the region. This is a rare opportunity to be the tip of the spear in a new market and help us learn how to serve APAC customers at scale.

Please note: We are an equal-opportunity employer and remote-only company. At this time, we can only support hiring within Australia for this role.

What you'll do

• Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery

• Drive Linear's expansion into APAC as one of our first hires in-region

• Investigate and resolve inbound customer issues reported through all communication channels, including email, in-app, Slack, Twitter, and Reddit

• Partner with our engineering team to document and reproduce bugs

• Surface trends and insights from customer feedback to the team at large to inform product choices

• Lead select strategic projects to improve the support experience and partner with key local customers

What we're looking for

• Passion about technology, quality, and Linear's mission

• Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.

• Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).

• End-to-end ownership and autonomy in a mostly async, multi-time zone environment

• Bilingual proficiency preferred; English and at least one major Asian language (e.g. Japanese, Korean)

• Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don't have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.

What we offer

• Interesting and challenging work

• Work-life balance

• Competitive salary and equity

• Employee-friendly equity terms (extended exercise)

• Paid lunch and coffee during workdays

• Work remotely, no commuting to the office

• Paid co-working space/desk at an office

• Regular team events and offsites

• 5 weeks of paid vacation

• 4 months of paid parental leave

Learn how we think and work

• A story about our mission: Read Me

• How Linear uses Linear: How our Customer Experience team works in Linear

• Building our teams: Why and how we do work trials at Linear

• Our recent Series C Fundraise and Giving our team liquidity

Title: Reservations Agent

Location: Hershey United States

Job Description:

We are hiring Full-Time staff to join our call center team to assist guests with making and modifying reservations and providing information about our destination. Candidates should be guest-focused and sales-minded, as they are responsible for driving revenue for the Hershey destination. This position requires a high level of written and verbal communication skills and the ability to work in a fast-paced environment with rapidly changing information and tasks. The ideal candidate has the skills to provide exceptional service and the will to refine their skills through continued coaching. The work location may be a hybrid of in-office and at-home work.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Assist guests as a member of the call center team by making and modifying reservations and providing information about our destination.

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Provide accurate information concerning the Hershey destination including rates, package plans, events, promotions, attractions, and availability.

• Think analytically to seek alternatives and resolve guest opportunities.

• Build rapport with clients and offer recommendations based on the guests' needs in order to provide excellent guest service and to effectively close the sale for our resorts, spas, and destination activities.

• Accurately detail guest reservations.

• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older

• Must have high school diploma or equivalent

• A minimum of 1 year of customer service, hospitality, or sales experience is preferred

Knowledge, Skills, and Abilities:

• Must have clear communication skills, both written and verbal, in English

• Candidates must satisfactorily complete a typing test with a result of at least 32 Words Per Minute during the interview process

• Ability to identify client needs and concerns over the telephone and offer solutions

• Excellent problem-solving and decision-making skills

• Strong technical skills including keyboarding skills and PC experience

• Professional image representative of company image

• Detail-oriented

• Ability to multi-task

• Ability to work under pressure

• Ability to adapt to changing circumstances, policies, and information

Job Demands:

While performing the duties of this job, the employee is required to:

• Operational hours vary from 8 AM - 8:30 PM, seven days a week.

• Must be available to work a minimum of 4 weekend days per month

• Must be available to work at least one evening shift per week and some holidays.

• Must be able to commit to a 35-hour per week training schedule for two weeks

EverHealth - Head of Customer Support (Remote, US)

 This job is available in 2 locations 

Category Other R-105813

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

About the Role

We are hiring a Head of Customer Support to lead our reactive Support organization at EverHealth, responsible for leading a high-volume Support team to deliver a best-in-class experience at scale and across multiple product lines. This role is accountable for delivering a consistent, high-quality reactive customer support, for all customers within the EverHealth portfolio.

This is a senior, hands-on leadership role responsible for running a modern, metrics-driven support operation. You will lead multiple managers, oversee a blended onshore and offshore model including BPO partners, and partner closely with Product, Engineering, Finance, and CX leaders to resolve customer issues and reduce friction across the customer journey.

Reporting to the VP of Customer Experience, this role is critical to how customers experience our company when they need us most.

Key Responsibilities

• Build and lead a high-performing, scalable Customer Support organization that leverages AI technology to deliver a best-in-class experience throughout the customer journey.
• Own call center operations including staffing models, forecasting, scheduling, queue management, QA, and adherence
• Drive customer satisfaction, resolution quality, and SLA performance across all support interactions
• Establish strong operational command and control, including clear escalation paths and real-time visibility into performance
• Partner cross-functionally with Product, Engineering, Finance, and GTM teams to prioritize customer issues and influence roadmap decisions
• Manage offshore teams and BPO partners, including vendor performance and continuous improvement
• Champion AI, automation, and modern tooling to improve efficiency, scale, and agent experience
• Develop and coach managers to build disciplined, accountable, and engaged teams
• Serve as a senior point of escalation for high-impact customer issues

Required Qualifications

• 10+ years leading Customer Support or call center operations in a SaaS or technology-driven environment, Healthcare and MedTech experience a plus
• Proven experience managing multi-tier support organizations with managers reporting to you
• Deep expertise in call center metrics, workforce management, and operational performance
• Experience managing offshore teams and BPO partners
• Strong cross-functional leadership skills with the ability to influence Product, Engineering, and Finance partners
• Demonstrated success leveraging automation, AI, or advanced tooling in Support
• Highly organized operator with strong attention to detail and follow-through

Preferred Qualifications

• Experience navigating HIPAA-compliant environments or regulated industries
• Background in healthcare technology, digital health, or clinical systems
• Strategic mindset with the ability to influence product and business decisions through data and customer insight
• MBA or relevant advanced degree a plus

Where: This is a remote role, however, proximity to Denver, CO is a plus. Expected travel, 1/quarter if not located in the Denver area

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks :

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

Compensation: The target base compensation for this position is $160,000 to $170,000 per year with an incentive variable in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Bilingual (Burmese) Customer Care Specialist I - (Must Live in Indiana)

locations

Indiana WFH

time type

Full time

job requisition id

R8667

Job Summary:

**Must live in Indiana**

The Customer Care Specialist I – Bilingual assists members or providers with routine service inquiries. 

Essential Functions:

• Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements 
• Ensure all HIPAA and State requirements/regulations are always adhered to
• Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
• Build and strengthen member or provider relationships by providing quality customer service.
• Maintain knowledge and understanding of all processes and procedures
• Adhere to all departmental and company policies and procedures
• Maintain complete and accurate documentation of all of telephone and written communications
• Act as a mentor to new hire employees
• Perform any other job related instructions, as requested

Education and Experience:

• High School Diploma or equivalent is required
• Two (2) years customer service experience is preferred
• Customer Service experience in a call center is preferred
• Experience using multiple languages in a professional capacity is preferred

Competencies, Knowledge and Skills:

• Fluency (speaking, reading, and writing) in multiple languages as determined by needs of business is required
• Critical thinking and listening skills
• Decision making and problem-solving skills
• Computer proficiency with knowledge and experience in a Windows environment
• Typing speed of 35 words per minute (WPM)
• Strong written and communication skills
• Works well under pressure
• Professional phone etiquette
• Proper use of grammar
• Ability to work in a fast-paced environment
• Adaptable to a constantly changing environment
• Attention to detail
• Ability to multitask
• Ability to work independently and with a team

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Must adhere to an assigned daily work schedule and have predictable and reliable attendance
• Will be required to pass a bilingual verbal and written skills exam as a condition of employment

Compensation Range:

$35,900.00 - $57,300.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and inidual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Hourly

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports iniduals of all backgrounds.

#LI-KM1

Title: Technical Support Engineer - Spanish

Location: Gurugram HR IN

Workplace: Fully remote

Job Description:

Technical Support Engineer – Spanish Language (M365 Concierge)

Job Overview

Gigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (Spanish Language) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels.

Key Responsibilities

• Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone

• Assist users with Microsoft 365 setup, installation, activation, and licensing issues

• Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services

• Support user account management, mailbox setup, and license assignment

• Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality

• Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues

• Analyze logs and diagnostic data to identify and resolve technical issues

• Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system

• Escalate complex or unresolved issues to internal Microsoft support teams when required

• Proactively identify recurring issues and share insights with internal teams to improve service quality

Required Skills & Qualifications

• Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365

• Strong knowledge of M365 administration, licensing, and troubleshooting

• Hands-on experience troubleshooting Windows and macOS environments

• Basic understanding of Azure Active Directory, SSO, and identity concepts

• Ability to read and analyze system and application logs

• Excellent Spanish communication skills (written and verbal)

• Strong customer-handling and problem-solving skills

• Ability to work independently in a remote environment

System Requirements (Remote Work)

• Minimum 16 GB RAM

• Stable internet connection with at least 50 Mbps upload/download speed

• Windows 10 or higher preferred

Preferred Qualifications

• Graduate or above

• Experience with Microsoft support processes or concierge services

• Familiarity with CRM or ticketing tools (Salesforce preferred)

Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933648 1

Location: JACKSONVILLE, FL, US, 32207

Workplace: Full Time

Department: Community and Social Services

Job Description:

Requisition No: 856758 

Agency: Children and Families

Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933648 1

 Pay Plan: Temp

Position Number: 60933648 

Salary:  $17.01 an hour 

OPS Call Center Services Representative I

Department of Children and Families

Jacksonville, Florida

Preference for Bilingual in Spanish/English or Creole/English

Full-time opportunities available

Open Competitive

This posting will be used to fill position vacancies in OPS.

Current employees will be compensated in accordance with the DCF salary policy.

Families requesting government assistance require time sensitive actions from strong, compassionate iniduals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians.

We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment.

The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position.

If this sounds like the job for you, please join our TEAM!

• The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday.
• Employees may be required to work after their schedule to complete phone calls in the queue.

Qualifications:

• Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Must have the ability to attend an 8 - 12-week mandatory paid training course.
• Preference for bilingual in Spanish/English or Creole/English.

Additional Information/Requirements:  

• Incumbents may be expected to work during emergency situations or natural disasters.
• Employees are required to work from the official office location with the potential to work remotely based on demonstrated satisfactory performance, and tenure.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

What you will do****_:_

The typical duties include:

• Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Processes a variety of eligibility related work activities within designated time frames
• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. 
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.  
• Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. 
• Assists customers with referrals to other agencies and community resources.

Knowledge, Skills, and Abilities:

• Communicate with others to obtain and verify information concerning eligibility.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Enter data accurately into a computerized system.
• Navigate through computer screens.
• Complete and review basic computer documents and other forms.
• Perform a variety of basic mathematical computations accurately.
• Establish and maintain cooperative working relationships with the public and staff.
• Use computers and related software packages.
• Follow written and oral directions and instructions.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding.

Your People First Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

EMPLOYMENT DISCLOSURES

1. US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
2. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.
3. RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
4. BACKGROUND SCREENING REQUIREMENT:  It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.

Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees will be retained in state and national rap back program, providing real-time arrest hit notifications.   

No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

5. BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Title: Customer Service Collector

Location: Nevada, USA (work from home)

Job Description:

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The world’s largest vacation ownership and exchange company, Travel + Leisure is looking for strong customer-focused iniduals to join our 19,000 associates in the role of Customer Service Collector. We are currently only considering applicants within an hour drive from 10750 W. Charleston Blvd Las Vegas, NV 89135.

Why Travel + Leisure?  We are a company led by our values and a strong erse culture that our talented employees have created. We are excited and engaged in our purpose. We focus on development, career growth and innovation. We support each other and our community, we are family.

How You’ll Shine:

• At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies.

• A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.  

• A competitive nature. Remaining focused in a goal-oriented atmosphere.

• Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success.

• Keep your cool.  You must always present a professional and friendly demeanor, which isn’t hard because we have the best owners in the world!

• You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment!

• Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position. This position begins at-home, but you may be located in-office based on business needs or performance.

What You’ll Bring:

• You graduated high school or have your G.E.D

• You can tell the recruiter about your experience relating to the above skills

• You have at least 1 year of experience with Microsoft Office

• You have at least 1 year contact center experience

• You successfully provided the recruiter with the Internet and home requirements below

​

Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

• Dedicated high speed internet connection (DSL or Cable only)

• Minimum of 100 Mbps – Download

• Minimum of 6 Mbps – Upload

• <100 ms Latency/Jitter/Ping

High Speed Modem:

• Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)

• Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

• Must be a dedicated & private room away from general living space

• Free from noise and distractions

• Suitable office furniture

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a erse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Title: Customer Service Collector

Location: Florida, USA (work from home)

time type

Full time

job requisition id

R-115001

Job Description:

We Put the World on Vacation

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The world’s largest vacation ownership and exchange company, Travel + Leisure is looking for strong customer-focused iniduals to join our 19,000 associates in the role of Customer Service Collector. We are currently only considering applicants within an hour drive from 501 W. Church Street, Orlando FL 32805.

Why Travel + Leisure?  We are a company led by our values and a strong erse culture that our talented employees have created. We are excited and engaged in our purpose. We focus on development, career growth and innovation. We support each other and our community, we are family.

How You’ll Shine:

• At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies.

• A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.  

• A competitive nature. Remaining focused in a goal-oriented atmosphere.

• Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success.

• Keep your cool.  You must always present a professional and friendly demeanor, which isn’t hard because we have the best owners in the world!

• You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment!

• Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position. This position begins at-home, but you may be located in-office based on business needs or performance.

What You’ll Bring:

• You graduated high school or have your G.E.D

• You can tell the recruiter about your experience relating to the above skills

• You have at least 1 year of experience with Microsoft Office

• You have at least 1 year contact center experience

• You successfully provided the recruiter with the Internet and home requirements below

​

Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

• Dedicated high speed internet connection (DSL or Cable only)

• Minimum of 100 Mbps – Download

• Minimum of 6 Mbps – Upload

• <100 ms Latency/Jitter/Ping

High Speed Modem:

• Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)

• Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

• Must be a dedicated & private room away from general living space

• Free from noise and distractions

• Suitable office furniture

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a erse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Title: Patient Account Collection Specialist

Location: US United States of America (Remote)

Job Description:

About the role

Cochlear is helping people hear, and be heard, all over the world! If you have a background in patient collections, this is a fantastic opportunity to join the Reimbursement & Insurance Services team at the global leader in implantable hearing devices!

Please note: This role offers a hybrid or remote work environment dependent on place of resi****dence. The position follows a hybrid work model for Colorado-based employees (in-office three days per week in Lone Tree, CO). Candidates residing outside of Colorado may work fully remotely.

Why You’ll Love This Role

• Mission-driven work: Help patients resolve accounts so they can focus on what matters—hearing.
• Flexibility: Hybrid schedule for Colorado-based employees (3 days in Lone Tree office) or fully remote for candidates outside Colorado.
• Competitive rewards: Strong pay, bonus opportunities, and comprehensive benefits.

What You’ll Do

• Partner with patients to resolve outstanding balances and explain account activity.
• Offer payment options, process payments, and manage payment plans.
• Review accounts for reimbursement or self-pay responsibility.
• Ensure compliance with federal/state guidelines and Cochlear policies.
• Handle sensitive conversations with empathy and professionalism.
• Manage multiple priorities in a fast-paced environment.

What We’re Looking For

• 5+ years in patient medical billing/collections.
• Strong knowledge of:
  • Medical collections process & A/R principles.
  • Revenue Cycle Management, claims processing, and insurance regulations.
  • Commercial insurance, Medicare, Medicaid, and EOBs.
• Proficiency in Microsoft Office (Teams, Outlook, Excel, Word).
• Ability to stay organized, meet deadlines, and thrive under changing priorities.
• Collaborative team player with excellent communication skills.