Working Title: Events Coordinator

Location: CO-Fort Collins

Job Description:

Proposed Annual Salary Range$53,000-$56,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

Position End Date (if temporary)

About Colorado State University

As one of our nation’s top public institutions of higher learning and Colorado’s land-grant institution, Colorado State University is committed to making things happen – from the classroom and the laboratory to communities across the world. Colorado State University aims to continue its growth as a top-tier destination for talented students, while also passionately pursuing its mission and heritage as the land-grant institution for the state of Colorado. Our campus is the heart of Fort Collins, at the base of the Rocky Mountains, and only an hour from the Denver metropolitan area. The wide-open spaces, 300 days of sunshine each year and majestic backdrop make Fort Collins, a city with a population of about 150,000, an attractive place to work, live, and learn. Fort Collins and Colorado State University regularly top the “best of” categories for livability and employee support. 

About the Office of Admissions

The Office of Admissions, located in the Division of Enrollment and Access, is tasked with enrolling an incoming student body consistent with the mission and vision of access, research, teaching, service and engagement at Colorado State University. Admissions is responsible for coordinating enrollment efforts across the university related to inclusive recruitment and counseling, marketing, application, strategy, and technical support functions for most prospective students. With over 50 full-time staff and an additional 60 student employees, duties range from marketing and communication, prospective student events, application processing and decisions, enrollment strategy, recruitment and outreach, customer service, systems support and data analytics. Through innovative and strategic approaches, Admissions strives to balance its growth in attracting an increasingly erse and well-prepared student body while remaining true to its land-grant mission and heritage. We employ a holistic, comprehensive review process to select new undergraduates, not only in light of their preparation, but their potential to successfully contribute to the campus and world community.

About the Unit

Position Summary

This position reports directly to the Assistant Director of Admissions Events and is a member of the Engagement and Outreach Team in the CSU Office of Admissions. The Events Coordinator is directly responsible for planning, managing, and producing on-campus, off-campus, and virtual recruitment and outreach events. This includes large visit programs (1000-2000 attendees) for prospective students and those admitted to CSU; all recruitment events for special populations (transfers, veterans, scholar recruitment, counselors, VIPs, and initiatives tied to access); and supporting the Ammons Hall visitor experience (30,000+ visitors/year.) This person will partner with colleagues in the unit to plan and execute Admissions events from start to finish, including managing task for teams and partners, room reservations, catering, decorations, staffing, and processing of all necessary event forms, purchase requests, payments and contracts as required by the university. This is a full-time, 12-month Administrative Professional position. It is based on campus with opportunities to work in a hybrid format. Other responsibilities include development of Surveys and collection and analysis of event feedback, managing inquiries submitted to the Engagement and Outreach general visit inbox, and supporting foundational admissions activities as needed, including front desk coverage, daily information sessions, and ambassador oversight.

Required Job Qualifications

• A bachelor’s degree in education, liberal arts, hospitality, counseling, business, or a related field
• 1 year of event planning experience or campus visit programming experience
• 1 year of demonstrated leadership and or professional experience working with high school or college students (experience gained while working as a college student will be considered.)
• Personal or professional interest in access recruitment as demonstrated by participation in relevant training, persistent effort, or active planning.
• Able to work irregular work hours, including evenings and weekends
• Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date.

Preferred Job Qualifications

• Previous admission or college counseling experience or related higher education experience (student experience will be considered)
• Experience providing a high level of customer service to erse populations
• Proven ability to work collaboratively and independently
• Experience utilizing data for assessment purposes
• Experience managing budgets
• Strong written and verbal communication skills
• Strong organizational skills.
• Ability to speak, read, and write fluently in Spanish

Essential Duties

Job Duty CategoryEvent planning, management, and production

Duty/Responsibility

• Complete a needs assessment with the assistant director of events to determine the goals of the event and provide ideas, recommendations and/or solutions to achieve the objective for the event.
• Assess and develop risk management plan, which may include weather contingencies, speaker no-shows, crowd control, and traffic management among others.
• Troubleshoot unexpected issues as they arise during the planning and execution process to accommodate and follow through with necessary resolutions.
• Develop project timelines and task lists for each event.
• Develop agenda by working in partnership with program managers to create programming to meet goals and objectives of events by proactively reviewing, identifying, and providing data from prior years from students, guests, staff, and campus partners.
• Manage and oversee event budgets of up to $50,000, including tracking and approving all expenditures, monitoring budgets throughout the event cycle, and making timely adjustments as needed. Provide financial projections and recommend alternative solutions to ensure events remain within established budgetary limits.
• Request all necessary communications for each event from the Marketing and Communications Team. Review and approve communications including promotions, upon registration, event reminders, cancellations, payment confirmations, payment reminders, and post event thank you and feedback requests.
• Plan, examine and define the following components for the event venue: space needs/rentals, catering, technology, parking, hotel room blocks, transportation, material shipments, special requests involving facilities management for environmental services, trash, and tables.
• Determine if vendors or contractors are needed for each event. Select the most appropriate vendors, request quotes/proposals, conduct contract negotiations, review orders before, during and after events. Post-event, review invoices and submit to the Business Services team for remittance of payment.
• On the day of the event, manage timing, logistics, staffing, vendors, venue, guest needs and any other matters that may arise.
• Provide superior customer service to all guests, campus partners, and other event support attendees so they feel respected, informed, and valued.
• Stay current on event planning and management software. This includes, but is not limited to, Slate, Qualtrics, Zoom, Microsoft office. Train and work with internal (Admissions) and external stakeholders (campus/academic partners and prospective students/families) on how to use the programs for events.
• Reserve and fulfill golf carts and motor vehicles for Admissions and Campus Partner events as needed.

Percentage Of Time65%

Job Duty CategoryEvent Analysis and Reporting

Duty/Responsibility

• Develop, design, and review assessment surveys to be distributed to campus partners and event attendees.
• Examine events, programming, and communications with a lens of accessibility for the audience, ensuring that the event welcomes guests from all backgrounds and is representative of various identities.
• Coordinate and manage all event calendar invitations for the Office of Admissions, including scheduling events in Outlook and ensuring distribution to all staff. Organize, lead, and participate in event pre-planning and post-event debrief meetings, gathering feedback from participants to provide actionable recommendations for future events.
• Support the Office of Admissions’ general visit email inbox

Percentage Of Time15%

Job Duty CategoryManage Swag Inventory

Duty/Responsibility

• Maintain and update standard operating procedures for using and requesting all Admissions swag items.
• Maintain accurate inventory counts using Admissions Inventory Management (AIM) program.
• Ensure security of physical storage of items both in Ammons and Centennial.
• Fulfill swag requests for events and VIP visits as needed.

Percentage Of Time10%

Job Duty CategoryOther duties as assigned

Duty/Responsibility

• Present Office of Admissions Daily Information Session presentation as needed
• Support the Principles of Community and participate in at least two professional development activities each year.
• Participate in and assist with other office-wide programs and activities as assigned or offered, such as professional development, University meetings, committees etc.
• Represent CSU professionally at on- and off-campus events.
• Provide event planning and management advice to internal and external partners, as needed.
• Participate in professional associations such as the Colorado Council on High School/College Relations, Rocky Mountain Association of College Admissions Counseling, and Collegiate Information and Visitor Services Association.
• Partner with Engagement and Outreach Coordinators to ensure a welcoming and positive experience for all visitors to Ammons Hall.

Percentage Of Time10%

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

We're looking for motivated and caring iniduals who want to build a meaningful career helping families with their insurance and financial protection needs. This is a fully remote role with full training and support provided. Duties: Communicate with clients by phone, video, and email in a professional, friendly manner Answer questions and guide clients through available protection options Provide clear information and help clients understand their choices Maintain accurate records and complete required forms/documentation Work with team members to ensure clients receive timely service and support Benefits: Remote Flexibility - Work from home with a supportive online team Full Training & Mentorship - No previous experience required Steady Career Growth - Opportunities for advancement based on performance Compensation & Stability - Commission with bonuses and renewals, plus consistent support from leadership Positive Team Culture - Ongoing coaching and collaboration with peers Qualifications: Excellent communication and listening skills Patient, dependable, and comfortable working independently Organized and detail-oriented when handling client needs Willingness to complete licensing (we'll guide you through it) Customer service, call center, or client support experience is an asset Must be legally authorized to work in Canada or the U.S.

We're looking for motivated and caring iniduals who want to build a meaningful career helping families with their insurance and financial protection needs. This is a fully remote role with full training and support provided. Duties: Communicate with clients by phone, video, and email in a professional, friendly manner Answer questions and guide clients through available protection options Provide clear information and help clients understand their choices Maintain accurate records and complete required forms/documentation Work with team members to ensure clients receive timely service and support Benefits: Remote Flexibility - Work from home with a supportive online team Full Training & Mentorship - No previous experience required Steady Career Growth - Opportunities for advancement based on performance Compensation & Stability - Commission with bonuses and renewals, plus consistent support from leadership Positive Team Culture - Ongoing coaching and collaboration with peers Qualifications: Excellent communication and listening skills Patient, dependable, and comfortable working independently Organized and detail-oriented when handling client needs Willingness to complete licensing (we'll guide you through it) Customer service, call center, or client support experience is an asset Must be legally authorized to work in Canada or the U.S.

Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we are positioned at the intersection of two explosive growth markets: AI and beauty tech.

We are looking for a highly motivated Account Manager to ensure the long-term success of our customers. In this role, you will act as a trusted advisor, guiding clients through onboarding, adoption, and continued engagement with our AI skin analysis technology. You will be responsible for building strong relationships, driving customer satisfaction, and ensuring that our clients maximize the value of Haut.AI’s solutions.

What You'll Do:

• Develop and maintain strong relationships with assigned customers, becoming a trusted advisor and point of contact.
• Proactively engage with customers to understand their goals, needs, and challenges, and align our products to meet those requirements.
• Onboard new customers, ensuring a smooth and efficient implementation process.
• Regularly check in with customers to monitor their satisfaction and address any concerns or issues.
• Collaborate cross-functionally with Sales, Marketing, and Product teams to advocate for customer needs and drive product improvements.
• Provide ongoing training and support to our customers to maximize their utilization of our products/services.

What will help you thrive in this role:

• 4+ years of experience in Customer Success or Account management roles in a software or SaaS business.
• Good knowledge of eCommerce and popular platforms.
• Strong communication and interpersonal skills, with the ability to build rapport and trust.
• Proven track record of managing a portfolio of accounts and driving customer satisfaction.
• Excellent problem-solving skills and the ability to navigate challenging situations.
• Understanding of SaaS business models and AI technologies.
• Good command of the English language, other languages are a plus.

Nice to have:

• Experience in automating the collection and monitoring of customer health scores
• Proficiency in integrating CRM systems with existing company infrastructure

Why Join Haut.AI?

• Competitive base salary and clear bonus structure
• Fully remote position with flexibility across EU time zones
• Paid PTO
• Be part of a pioneering company revolutionizing the BeautyTech space
• Work in a collaborative, innovative, and supportive team environment
• Make a tangible impact on product development and company growth
• Direct impact on company strategy and market expansion
• Opportunity to grow your skills and expertise at the intersection of science and beauty

To Apply:

Please submit your CV for applying. We look forward to hearing from you!

Title: Regional Director, Enterprise, Tokyo

Location: Japan - Update Location

Job Description:

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for an experienced Regional Director to lead our Enterprise Sales and Go-to-Market team. Reporting to the Regional Vice President, you'll be responsible for:

• Recruiting, hiring and developing world-class sales talent, building development plans for each sales rep, and coaching and motivating your team to overachieve on targets

• Understanding and solving customer pain points through Zscaler's unique value proposition

• Being the GM of your business and creating a plan for success, and accurately forecasting business performance monthly/quarterly/yearly

• Acting as executive sponsor for key partners to create joint plans, generating pipeline and driving opportunities to closure

• Fostering a culture which embraces DE&I

What We're Looking for (Minimum Qualifications)

• 15+ years of full-cycle sales experience within software or SaaS industry, including at least 5 years working with manufacturing clients

• A minimum of 3 years people management experience

• Bachelor's degree or equivalent experience

• Progressive selling experience engaging with accounts and selling at C-Level

What Will Make You Stand Out (Preferred Qualifications)

• You have established relationships with current and prospective customers

• You understand the bigger picture, customer goals and how technology can facilitate them

• Proficiency in strategic sales planning with experience closing net new logos

#LI-TY2

#LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

• Various health plans

• Time off plans for vacation and sick time

• Parental leave options

• Retirement options

• Education reimbursement

• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all iniduals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

Title: Escalation Resolution Associate (French speaking) Oxford

Location: Oxford, England, United Kingdom

Job Description:

About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

Perks of Working at Viator

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses

• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.

• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.

• Donation matching. Give back? Give more! We match qualifying charitable donations annually.

• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.

• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.

• Travel perks. We believe that travel is employee development, so we provide discounts and more.

• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.

• Health benefits. We offer great coverage and competitive premiums.

Our Values

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.

• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”

• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.

• We serve our customers, always. We listen, question, respond, and strive for wow moments.

• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.

• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Escalation Resolution Associate (French speaker) Oxford

Location: Oxford

Working Hours: 37.5 per week, ability to work any 8hr shift Monday to Sunday, with home working for late shifts. We operate a 24hrs 7 days week environment; shift assigned to you may require that you work over weekends and public holidays

Basis Requirements

• Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no Wi-Fi). Proof of connectivity will be required 

•  A minimum of six months of experience in Customer Service in an office/call centre setting 

• Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable 

• Good command of English (verbal and written) 

• Typing, phone, and computer navigation skills 

• Ability to cope well in a high pressure environment while maintaining high quality outputs 

• Flexibility in work hours based on scheduling needs and customer demands

What You'll Do

As an Escalation Resolution Associate you will be responsible for supporting our customers by resolving their queries through phone chat and email contacts, ensuring the highest delivery of customer satisfaction. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.

If you are a people person and can deliver great customer service, this role is for you

Additional Required Skills

• Customer Focus 

• Fluent in French speaking/reading/writing

• Ability to empathise with and prioritise customer needs 

• Uphold company values and respect every customer 

• Exude patience and ownership with each customer 

• Ability to resolve conflicts and set appropriate expectations with customers’ 

• Ability to determine customer needs and provide appropriate solutions 

• Excellent time management skills with the ability to prioritise essential tasks

 Communication Skills 

•  Ability to communicate clearly and concisely with both external customers and coworkers 

• Ability to document customer account activities thoroughly and concisely 

• Comprehension skills - ability to clearly understand and respond appropriately to the issues that customers present 

• Composition skills - ability to consistently compose a grammatically correct concise, and accurate written response to customer issues

Problem Solving Skills 

•  Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome 

•  Ability to make appropriate decisions on behalf of the customer quickly and effectively 

• Desire to continually learn 

• Solution oriented and self-motivated 

•  Ability to effectively prioritise work time to ensure efficiency

Preferred Qualifications 

• Ideally you will have previous call centre customer service experience 

• Experience delivering service through multiple channels including phone, email, chat, video calls or service through social media would also be desirable 

•  A minimum of six months of experience handling escalated contacts with legal, regulatory, Governmental and/or PR implication

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition.

#Viator

#LI-

Title: Senior IT Support Specialist - India

Location: Pune, India - Remote

Type: Full Time

Workplace: remote

Category: IT

Job Description:

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Team

Our IT team strives to improve the employee experience and enhance business functions through the use of technology. They work with teams across the organization to provide technical support, system administration, consultation, and many other services.

What you'll be doing:

• Handle IT support requests from internal end users.
• Follow up on outstanding requests and ensure timely resolution.
• Create accounts and configure hardware as part of the on-boarding process.
• Assist with employee training and onboarding.
• Manage and monitor internal IT assets to ensure accurate inventory records.
• Support computers, printers, scanners, computer peripherals.
• Become a pro using our own platform to support our own employees.
• Take ownership of assigned IT related projects. These projects can include a wide range of tasks, including but not limited to, documentation, configuration of systems and applications, and integrations.
• Work with vendors to procure equipment

What we're looking for:

• 4-6 years of IT experience, or equivalent education.
• A strong desire to learn new technologies.
• Process driven and highly organized.
• The ability to give and receive constructive feedback.
• The ability to thrive in a fast-moving, team-oriented, collaborative environment.
• You can demonstrate critical thinking to resolve day-to-day end user issues.
• You are a people person with strong customer service and troubleshooting skills.
• Vendor management.
• Proficient in Mac OS X and Windows. We’ll throw a few Linux systems in there to keep you on your toes.
• Ability to translate technical information to non-technical users.
• Experience with SSO.
• Scripting in PowerShell (Python would be a plus).
• ITIL awareness a plus.

#LI-YI1

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are iniduals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"

#LI-Remote #BI-Remote

Location: Remote

Type: Full-Time

Workplace: remote

Category: Client Success

Job Description:

The Service Excellence Director leads our efforts in elevating how we resolve client escalations and drives delivery excellence across our organization. This is a leadership role reporting directly to the VP of The Client Organization (TCO), and serves as the connective tissue across teams to ensure swift, consistent, and transparent resolution of client issues while scaling our operational maturity.

Responsibilities

• Client Escalation Oversight:
• You will facilitate recurring cross-functional client escalation forums that ensure rapid issue triage, root cause analysis (RCA), and resolution.
• You will drive accountability across functional partners for RCA completion and timely resolution of client-specific issues.
• You will identify escalation themes impacting multiple clients and lead efforts to address systemic gaps in service delivery.
• You will partner with Product, Engineering, Member Care, Clinical, and IBEX to prioritize escalations by impact and urgency, ensuring focus on the most critical client needs.
• Performance Tracking & Reporting:
• You will define and implement Service Level Agreements (SLAs) with each cross-functional partner.
• You will monitor and report on SLA adherence using a scorecard segmented by client segment and functional area.
• You will deliver a monthly escalation report to the VP of Client Organization summarizing:
• Volume of escalations, days open, escalation rates (per thousand), client MSAT, and NPS, SLA performance, cross-functional ownership, trends by client segment and functional domain.
• Client Service Recovery / High-Risk Client Mitigation:
• You will aggregate and analyze high-risk client mitigation plans stemming from client audits and other remediation work.
• You will identify themes across these plans and partner cross-functionally to address root causes and mitigate risk holistically.
• You will ensure Client Service Recovery plans are in place where needed, collate themes, actions and accountabilities for leadership awareness, appropriate resourcing and barrier removal.
• Strategic Collaboration:
• You will partner with the Senior Director of Performance Optimization (Client Org) and Senior Director of Performance Optimization (Growth Org) to share insights and drive consistent delivery improvements around remediation processes, RCA client communications, SLA tracking.
• You will support the TCO VP in developing monthly business updates for executive leadership and quarterly board reports detailing client escalation trends and service delivery breakdowns.
• Systems & Infrastructure Development:
• You will serve as a leader in defining and implementing a company-wide case management system to log, triage, assign, and resolve client escalations.
• You will serve as a key stakeholder in ensuring the system supports cross-functional visibility, accountability, and workflow alignment.
• Client Engagement & Voice of The Client:
• You will serve as a leader in developing, curating and delivering content to support client engagement initiatives, communications and webinars.
• You will serve as a key leader in collating information and data to support the sharing of Voice of the Client to internal IH stakeholders including reporting out Client NPS feedback, themes and service excellence work to support achievement of NPS targets.

Qualifications

• 8+ years of experience in client service delivery, program management, and customer success operations in a cross-functional SaaS or service-driven environment.
• Demonstrated success in holding cross-functional teams accountable and driving results without direct authority.
• Proven experience identifying patterns and themes in complex data sets and delivering solutions at scale.
• Strong project and stakeholder management skills with the ability to manage multiple initiatives simultaneously.
• Adept at managing through ambiguity and building structure where none exists.
• Excellent communication, executive presence, and storytelling skills—able to distill complex information into clear, actionable insights.
• A builder mindset with a passion for operational excellence, continuous improvement, and client-first delivery.
• Experience standing up or optimizing case management systems (e.g., Zendesk, Salesforce Service Cloud, Jira Service Management).

The United States new hire base salary target ranges for this full-time position are:

_Zone A: $_128,130 - $180,990 + equity + benefits

_Zone B: $_140,943 - $199,089 + equity + benefits

_Zone C: $_153,756 - $217,188 + equity + benefits

_Zone D: $_166,569 - $235,287 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Title: Service Desk Agent

Location: Athens, Attica, Greece

Type: Full-time

Workplace: Hybrid 

Job Description:

Welcome to Protera Technologies, where we’re reimagining how SAP-centric organizations work in the cloud. Since 1998, we’ve been pioneers in bringing SAP and related applications to cloud-think Microsoft Azure and AWS. Our global crew, spanning the US with offices in Chicago (HQ), Athens, Greece, and Mumbai, India, is on a mission to make IT smoother, faster, and more fun for our clients. 

But here’s the thing: we’re not your typical “serious tech company.” While we’re obsessed with delivering top-notch IT solutions, we’re all about keeping it real, approachable, and enjoyable. We work hard, but we also play hard—whether we’re collaborating on cloud optimizations, enhancing security, or just hanging out as a team. 

At Protera, we believe in empowering SAP-centric organizations with the best tools and tech to drive growth, and we love what we do. Our values? Simple: stay curious, stay authentic, and make meaningful connections. We celebrate wins big and small, whether it's a successful project or a fun team event. 

Requirements

What You’ll Do 

·        Effectively manage the full lifecycle of incidents and service requests received from internal and external customers.

·       Answer inbound customer service calls and emails. Maintain high quality of communication with customers in all channels.

·        Coordinate incident investigation, analysis and closure by escalating to appropriate L1, L2 & L3 support teams.

·        Adhere to all policies and procedures of the Service Desk which operates 24/7 (shift work)

What You Bring 

·       University Degree or Technical/Vocational Certification in Computing, Electronics, or related IT field

·       Good communication skills verbal & written in English. To be able to communicate with IT teams and departments, end users and internal customers.

·       Possess keen attention to detail.

·       Ability to multitask, prioritize and work independently.

·       Problem solving and troubleshooting skills.

·       Working a shift schedule.

·       Willing to commit and grow.

·       Fulfilled military service (if relevant).

 Nice to Have 

·       Microsoft Office knowledge (Word, PowerPoint, Excel, and Outlook)

·       Analytical skills

·       SAP familiarity desirable

·       Linux basic knowledge

·       DB administration/understanding

·       Understanding of ITSM tools and ITIL best practices

·       Understanding in areas such as Networking or System Administration, Databases or Application Support desirable.

·       Additional foreign languages will be considered a plus.

Why Join Protera? 

·        Work with global enterprise clients 

·        Learn fast with mentorship, certifications, and career growth 

·        Make a real impact in a company where ideas are welcome 

·        Flexible work setup (remote/hybrid) 

·        People-first culture with a global mindset 

Protera is proud to be an equal opportunity employer. 

We celebrate ersity and are committed to creating an inclusive environment for all employees. 

Benefits

·       Competitive wages and stability

·       Private health insurance

·       Growth opportunity and quick advancement based on performance

·       Employee appreciation programs

·       International and multicultural environment

·       Welcoming and friendly work environment within young team

·       Offices next to metro station

·       Continuous training and opportunity for career development using cutting edge Cloud

·       Technology & Certifications

Title: Social Media Moderator (Freelancer)

Location: Remote South Africa

Type: Contract

Workplace: Fully remote

Job Description:

Carry1st is Africa’s leading games publisher and monetization platform. Our Platform business unit helps top global companies grow their player base and revenues across Africa and the Middle East; while our Studio unit acquires, develops, and publishes first-party mobile games for global audiences. 

Our partners include Activision, EA, Riot Games, and NetEase and we’re backed by top investors like a16z, Bitkraft, Google, Konvoy, Sony, Riot Games, and Nas. We’re scaling awesome content by solving hard problems at the intersection of content, publishing, and digital commerce.

Think about what Carry1st can do for you in your career journey…

We are seeking a motivated and enthusiastic freelancer to join our Social Media team on a 1-year contract. You will have the opportunity to gain hands-on experience and contribute to various aspects of working in a tech company in the games industry.

You will…

• Provide information and resolve customer queries on Social media about our different games, the Carry1st Shop, or different payment options

• Respond to customer inquiries and complaints via all our Social Media and engagement  channels

• Forward and escalate issues to relevant departments and stakeholders

• Provide accurate, valid and complete information by using the right tools

• Track and report weekly on support activity, including key trends, query counts, and resolution outcomes.

Requirements

What makes you a great candidate?

• Based in South Africa with a strong passion for gaming, especially mobile games.

• You are an excellent communicator, especially in written form

• You are fluent in English; proficiency in additional South African languages is an advantage.

• Ability to work independently and as part of an international team environment

• Proactive attitude with a willingness to learn and take on new challenges in a fast-paced environment

• Great attention to detail. Accurately logging issues, following processes, and ensuring no step is missed when resolving queries.

• You have the ability to quickly learn and navigate support tools, social platforms, and basic troubleshooting for gaming/payment issues.

Benefits

What will it be like to work at Carry1st?

Carry1st is a fast-paced and dynamic place to work. Our team is erse and global as we operate fully remotely across 25+ countries. At Carry1st, you will have the opportunity to…

• Build awesome, industry-changing products, every day

• Grow with a VC-backed startup at the intersection of gaming and fintech

• Work from anywhere in the world with international teammates

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Join us!

Learn more about Carry1st…

• Andreessen Horowitz shared why they invested in Carry1st

• NYSE Trade Talks interviewed Cordel about Carry1st's success in the African gaming market

• Naavik hosted Cordel on a podcast to discuss Africa’s gaming landscape

About the role

We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role.

 You will...

• Track customer concerns, identifying trends, and driving calls
• Work Cross-Functionally to remove customer obstacles
• Ensure every customer has an extraordinary experience
• Understand why customers wish to cancel and working on solutions to keep customers satisfied
• Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues

 You are...

• Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
• Kind to your core
• Able to Adapt quickly to change
• Excellent in both Verbal and Written English Communication skills
• A Skilled Multitasker and Organizational by nature
• Experience with Zendesk, Hubspot or similar technology

 Compensation:

We are hiring globally and paying $6/hour as a base salary with additional commission potential

 Shifts:

Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis

Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Title: Enterprise Customer Success Manager, Nursing Health Education (Remote)

Location: Home based-Florida

locations

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locations

Vermont

Wisconsin

Missouri

time type

Full time

Job Description:

Job Description

Enterprise Customer Success Manager

Are you a skilled relationship builder with a passion for customer success?

re you a customer focused account strategist?

About our Team

The eCSM will collaborate with the sales and implementation team on account strategy for assigned customers, understanding the vision and strategy. This role will be responsible for providing exceptional customer engagement to ensure our customers are maximizing the value of our digital product while ensuring successful retention and usage in their program.

About the Role

The Enterprise Customer Success Manager (eCSM) is a relationship strategist focused on developing meaningful partnerships with our customers. The eCSM serves as a trusted adviser and customer advocate to our new and returning partnership customers. This role works closely with cross-functional teams to design and implement inidualized customer success plans and strategies. This ensures the health, goals, and objectives of our customers are met, and business value is realized.

Responsibilities

• Working closely with administrators, faculty, and students of our partnership accounts to learn and discover their needs/goals

• Translating the needs/goals of key stakeholders into a Customer Success plan

• Organizing, documenting, and refining customer data throughout the partnership

• Managing and taking point on issues, as the customer advocate

• Using teaching skills that support customer onboarding plans

• Conducting training with elevated customer product value driven conversations

• Providing customer with high-level service and develops innovative solutions to meet customers' business needs

Requirements

• Possess prior customer success experience

• Be organized with exceptional time management skills and professional agility

• Have relational intelligence and strategic thinking ability

• Be a team player with a demonstrated high level of collaboration

• Have a strategic problem-solving mindset

• Be able to effectively prioritize tasks and see them through to completion

• Demonstrate proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word)

Work in a way that works for you:

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

•  Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

•  Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

•  Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

•  In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

U.S. National Base Pay Range: - . Geographic differentials may apply in some locations to better reflect local market rates. If performed in Ohio, the pay range is - . We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

Title: Associate Recruiter: Weatherby

Location: Fort Lauderdale, FL

Job Description:

Full time

job requisition id

JR103607

With Weatherby Healthcare, a ision of CHG Healthcare, you can love what you do and make a difference in people's lives. We are experts in providing highly qualified locum tenens physicians, physician assistants, and nurse practitioners to hospitals and healthcare facilities in all 50 states. We are known for our invigorating culture, but what really gets us out of bed in the morning is the fact that our efforts touch the lives of millions of patients every year.

Weatherby, a ision of CHG Healthcare, is the nation’s largest locum tenens staffing agency, offering more than 100 physician specialties in all 50 states.  We are experts in providing highly qualified locum tenens physicians, as well as physicians assistants and nurse practitioners to hospitals and healthcare facilities. At Weatherby, we are known for our employee-centric culture, strong core values and providing outstanding customer service. With Weatherby you can love what you do and impact the lives of millions of patients every year. 

As an Associate Recruiter in the Weatherby Healthcare ision, you will gain the experience and skills required to become a successful Sales Consultant within our organization.  The Associate Recruiter role will assist with recruiting providers for locum tenens positions.

T*his position requires that you commute to the Ft Lauderdale office twice per week.*

Responsibilities: 

• Generate calling lists and searches to assist in building a pipeline of qualified providers 

• Assist with responding to new inquiries from potential candidates who connect through our website 

• Contacting leads, new and old providers to gain interest/commitment in working with Weatherby 

• Source new providers to build and develop our provider database 

• Achieve monthly goals/KPI’s

Qualifications: 

• Experience and comfort with heavy phone activity including cold calling 

• Persuasive and professional written and oral communications skills 

• Strong database management with a large-scale database system 

• Experience with MS Word and spreadsheet programs such as Excel 

• Self-motivated with a strong work ethic

Preferred: 

• College degree preferred 

• One-year work experience in sales or sales support preferred 

• Strong organizational skills and attention to detail 

• Strong multi-tasking skills to help effectively manage multiple projects and large amounts of information and documentation

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $47,840 -- $61,798 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location. 

CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually. 

#LI-GR1

In return we offer:

• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.

CHG Healthcare values a erse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and iniduals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

Title: Sr. Commercial Escrow Officer - Hybrid

Location: 200 W Madison St, Ste 800, Chicago, IL 60606

Job Description:

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, ersity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Work as a dynamic team providing best in class service and support in the commercial real estate space. At First American we provide our teams with the support, tools, and technology that they need to ensure that providing unparalleled customer service is your primary focus.

We are looking to add a Sr. Commercial Escrow Officer to our growing team. In this role you will be responsible for establishing new commercial escrow accounts and processing escrow documents in accordance with established policies and procedures. This position plays a key role in transforming the commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results.

What You’ll Do: 

• Continually grow and service the business by providing outstanding customer service  
• Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender 
• Work cross-functionally with Underwriting to monitor and mitigate risk to the company 
• Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract 
• Complete closing by reviewing, recording, and filing documents including preparing and distributing final closing statements and title, ensuring adherence to delivery dates and timelines. 
• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction 
• Prepare legal documents for the closure of the sale 
• Comply with regulatory requirements by adhering, and enforcing adherence, to requirements

What You’ll Bring: 

• 4-6 years of escrow related experience as an Escrow Officer, preferably in Commercial 
• Passion for helping customers while maintaining a professional and positive attitude 
• Excellent verbal and written communication with both internal and external customers; uses various types of communication to meet customer expectations and build relationships 
• Problem solving with strong organizational skills, detail oriented and knows how to navigate internal and external resources to resolve issues 
• May require escrow officer certification dependent upon state 
• Comfortableness working with technology and proprietary programs; adapts quickly to new software applications and technologies  
• Thrives in contributing to a team, working together to deliver beyond customer expectations 
• High School Diploma/Equivalent

Pay Range: $31.51-$42.01 hourly

#LI-SD1

What We Offer

By choice, we don’t simply accept iniduality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates ersity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Title: Senior Clinical Specialist - CAS, Houston, Texas

Location: Houston, Texas, United States of America

Full time

job requisition id

R47726

Job Description:

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

CAS seeks collaborative candidates who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. We look for candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action.

Primary Responsibilities

• Provide technical, educational, clinical and sales support to assist the Region in meeting Cardiac Ablation Solutions sales and customer service objectives.  

• Represents Medtronic CAS during ablations procedures to provide troubleshooting and other technical assistance

• Receives technical inquiries by customers. Researches solutions to questions or problems (e.g., Catheter, Console, Generator support)

• Educational Support

• Educates and trains physicians, hospital personnel and office staff on technical matters relating to AFS products and related procedures.

• One-on-one training sessions

• In-service education programs

• Seminars and/or outside symposiums

• Assists RM and field training department in educating/training new Clinical Specialists and Account Managers

• Provides training and resources for hospital staff to enable them to conduct training for their personnel

• Sales Support

• Updates sales representatives concerning procedure. Immediately notifies Account Manager regarding issues or problems requiring follow-up

• Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support

• Promotes the safe and effective use of Medtronic CAS products and related procedures

• Understands national, regional and territory sales objectives. Works in partnership with Account Manager to achieve exceed goals

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

We seek out and hire a erse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

To learn more about Inclusion & Diversity at Medtronic Click Here

Must Have Minimum Requirements

To be considered for this role, please ensure these minimum requirements are evident on your resume.

• High School diploma PLUS a minimum 8 years of work experience in healthcare within an EP, Cath Lab setting or sales in cardiac field​

OR

• Associate degree PLUS a minimum of 6 years of work experience in healthcare within an EP, Cath Lab setting or sales in cardiac field

​​OR

• Bachelor degree PLUS a minimum 4 years work experience in healthcare within an EP, Cath Lab setting or sales in cardiac field

Preferred Qualifications:

• Preference will be given to local qualified candidates and candidates with Medtronic experience

• B.A./B.S. Degree in nursing, cardiovascular, life sciences, or technical discipline with minimum of four years’ work experience in cardiac field, hospital/clinic or sales

• Pacing school/ATI-like training program in addition to BQs

• Proven track record with technical training assignments

• Experience in the cardiac catheter ablation field, EP lab, in a hospital/clinic or EP medical sales providing technical / clinical support

Additional Job Requirements:

• Environmental exposure to infectious disease and radiation

• Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise

• Clinical Specialists will on occasion be required to travel outside of their assigned territory and possibility overnight

• Ability to freely move throughout the facility, use a phone, keyboard and mouse, visually able to interact with personal computers

• Must be able to stand/sit/walk for 8 hours a day

• Must have a valid driver’s license

• Ability to travel up to 80%

Must have a valid driver's license and active vehicle insurance policy.In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.

Business Description

Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

Salary ranges for U.S (excl. PR) locations (USD):$100,000.00 - $120,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Learn more about our business, mission, and our commitment to ersity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified iniduals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Title: myQ Enterprise Implementation Manager

Location: Remote - Pennsylvania

time type: Full time

job requisition id: JR29620

Job Description:

This is a role within Chamberlain Group’s (CG)Emerging Business Group within the Commercial Business Unit, designed to lead CG’s go-to-market efforts for cutting-edge facility-focused software. A successful incumbent is responsible for (i) Developing and executing project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget (ii) Communicating with stakeholders to identify and resolve issues throughout implementation process (iii) Managing all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partnering with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions. Requires 7+ years of experience in a customer facing role and/or project management role and a minimum of a Bachelor’s degree.

Responsibilities

• Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation

• Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget

• Communicate with stakeholders to identify and resolve issues throughout implementation process

• Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions

• Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics

• Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability

• Ensure all testing scenarios have been documented and have passed testing prior to solution go-live

• Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success

• Conduct training on the new software or system to users who will be impacted by the implementation

• Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively

• Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG’s values and behaviors.

• Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates.

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

• Bachelor’s degree in related field

• 7+ years in customer facing role and/or project management role

• Experience with contract negotiations

• Experience leading process improvement projects

• Experience working with software

• High sense of urgency

• Strong sense of Customer Advocacy

• Proven track record of successful project implementations

• Excellent communication, presentation, and interpersonal skills

• Ability to work independently and with a team to meet deadlines

• Ability to recognize and articulate trends and insights across the customer base

• Change agent, able to drive new processes and streamline existing ones

• Ability to travel up to 70% - domestically and internationally; valid driver's license

Preferred Qualifications

• Bachelor’s degree in business (Supply Chain preferred), engineering (Industrial preferred); Master’s Degree in related discipline

• Lean Six Sigma Green Belt Certification

• PMP certification

• Experience with WMS, YMS, TMS implementation

• Experience in access control

• Experience in facility management

#LI-JS1

#LI-Remote

The pay range for this position is $127,387.00 - $217,326.50; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Title: AR Commercial Collections Specialist

Location: Lone Tree, Colorado

Job Description:

Full time

job requisition id

R-622315

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

AR Commercial Collections Specialist

Position Spotlight:

• This full-time role reports to our Americas head office in Lone Tree, CO, and offers a hybrid work environment
• Up to 40 hours per week during regular business hours of 9am – 6pm MST, Monday - Friday
• Hybrid work environment: 3 days in the office and 2 days working from home (WFH)

About the role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission and join the number one most trustworthy company in the healthcare industry as recognized by Newsweek in its 2024 rankings of the World's Most Trustworthy Companies! If you know commercial (B2B) collections, this is a fantastic opportunity to join the Finance team at the global leader in implantable hearing devices!

To be successful in this role you’ll be able to review, follow up and collect business accounts receivable balances due. You'll work collaboratively with finance team, reimbursement, customer service, and sales teams to maintain accurate database and collect past due balances

This position is responsible for the collection of all business receivables for a portfolio of $4M - $10M, and for providing credit and collections support to customers (both internal and external). Primary responsibilities fall into the following categories

Key Responsibilities

• Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment in full, payment arrangements and payment terms.
• Pro-actively manage credit limit by communicating potential credit limit issues to customers
• Prepares credit limit requests for credit limit increases for existing accounts
• Regular reporting of AR Aging and Credit and Collection efforts and issues to business owners and upper management
• Collect on all outstanding receivables on assigned accounts within set goals and objectives.
• Escalate and recommend an account for watch or hold to upper management on future orders when there is cause for loss of financial exposure.
• Timely follow-up and information gathering so that collection is made on all outstanding receivables on assigned accounts.
• Properly document accounts.
• Issue refunds with appropriate documentation.

Key Requirements

• Bachelor’s or high school diploma with equivalent work experience
• 2-3 Years of commercial collections experience  
• Intermediate Excel skills required
• Oracle experience is preferred but not required

Total Rewards

• In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.
• Pay Range in the United States: $28.85/hr based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Learn more about what our employees are saying about working at Cochlear:

What makes Cochlear a great place to work?

How has Cochlear's culture and values impacted you?

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. While performing the duties of this job, the inidual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.  May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The inidual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).  Influence, organization/classification of information and planning are also required.

The work environment is a home/office environment and are representative of those in inidual encounters while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more. 

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified iniduals with disabilities.  If you require accommodation with completing the online application.

Title: Strategic Account Executive - Oklahoma & Arkansas

Location:

Remote - Oklahoma

Remote - Arkansas

time type

Full time

Job Description:

Job Description:

We are Omnissa! 

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.

What is the Opportunity?

As a Strategic Account Executive, you will play a pivotal role in driving revenue growth by identifying opportunities for upselling, cross-selling, and ensuring customer satisfaction and retention. You will actively contribute to the Omnissa sales strategy, executing tailored sales efforts that align with our objectives. Acting as a trusted advisor for an assigned territory. You’ll deeply understand their business needs and align Omnissa’s solutions to meet those needs.

What You’ll Do

• Build and deepen relationships with key decision-makers and influencers, establishing yourself as a trusted advisor for 12-20 strategic customers in Oklahoma, Arkansas, and Nebraska.
• Represent Omnissa’s full portfolio, including Workspace ONE and Horizon, delivering tailored solutions that meet customer needs.
• Develop and execute strategic account plans to drive revenue growth, expand market share, and achieve or exceed sales targets.
• Collaborate closely with Pre-Sales, Partner Managers, Marketing, Sales Operations, Professional Services, and Customer Success to ensure seamless solution delivery and customer success.
• Manage an accurate sales pipeline in Salesforce (SFDC), providing reliable forecasts and clear, data-driven insights.
• Conduct regular account reviews, deliver value-driven proposals, and clearly demonstrate the ROI of Omnissa’s solutions.
• Stay current on End User Computing trends, market dynamics, and competitors to proactively offer innovative solutions.
• Participate in regional and industry-specific events to strengthen relationships, build brand presence, and stay ahead of market trends.
• Advocate for your customers internally to ensure exceptional experiences and long-term success.

What You’ll Bring to Omnissa

• 5–10 years of SaaS sales experience with a proven record of success with enterprise customers in Oklahoma, Arkansas, and Nebraska.
• Demonstrated ability to build strategic, long-term relationships with key stakeholders and decision-makers.
• Strong pipeline management and forecasting skills, with a data-driven approach to business planning.
• Track record of exceeding revenue targets, closing complex high-value deals, and earning top performance recognition (e.g., President’s Club).
• Exceptional communication and presentation skills, able to articulate the value of Omnissa’s solutions to technical and business audiences.
• Ability to thrive in a fast-paced, high-growth environment, demonstrating resilience, adaptability, and a collaborative mindset.
• Proficiency in Salesforce (SFDC) and other sales tools to manage accounts and drive insights-based selling strategies.
• Passion for solving problems, delivering customer results, and driving innovation.
• Experience with or knowledge of End User Computing solutions (VDI, UEM, DaaS) is a strong plus.

Location: Oklahoma, Arkansas

This role is eligible for commission and the typical On-Target Earnings (OTE) range isUSD $210,250 – $350,450per year. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more

Omnissa is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law.

This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.

Title: Qualified Plans Specialist

Job type: Hybrid

Job Description:

​​​About this Opportunity:

As a Qualified Plans Specialist, you will be responsible for providing administrative support for qualified retirement plans at Orion Portfolio Solutions.As we continue to evolve and live our Orion values, we are looking for someone to grow with us. ​​ 

For External Candidates:

For Internal Candidates:

In this role, you’ll get to:  

• Perform general administrative duties including filing, emailing advisors, data entry, faxing, copying, scanning, and mailing to support qualified plans at Orion

• Process and follow up on new paperwork for qualified plans, including 401(k), 403(b), 457, Solo(k), Defined Benefit and SEP/Simple IRAs

• Field calls from investment representatives regarding new business forms, processes or status

• Follow-up continuously with advisor when processing an order to ensure representatives are informed during each step of new business process

• Ensure timely receipt of missing information or items required to complete new plans or plan changes

• Maintain a daily routine to ensure all new plan functions and maintenance have been completed

• Collaborate with vendors, representatives and/or internal clients to resolve issues regarding processing of new accounts

• Complete various operational duties and projects (data entry, mailings, processing checks, etc.) assigned by manager

• Cross-train on all related account types and provide back-up support as needed

We’re looking for talent who:  

• Possess at least a high school diploma or equivalent

• Preferably has a bachelor’s degree in business administration or a related field

• Has a minimum of 3 years of administrative or clerical experience

• Preferably possess a minimum of 1 year of customer service experience

• Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization

#LI-Hybrid

Salary Range:

$20.67 - $29.57

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA—we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.

Position Title: Intake Specialist (Client Service Sales) - Remote

**Description

**

Intake Specialist (Client Service - Sales)

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking iniduals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someones life!

• Fast-paced, professional environment;
• Fulfilling, challenging, and rewarding;
• Great team environment;
• Paid Holidays, Accrued Paid Time Off (FT only);
• Great Medical Benefits Package (FT only);
• Wellness Program (FT only);
• Competitive Salary $14.50-$16.50 per hour DOE
• 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!)

As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration.

In this role you will:

• Build the initial client relationship and confidence in our firm with every prospective client interaction
• Take calls per day in a professional inbound/outbound call center environment
• Sign up 4 new cases per day to the firm
• Be expected to meet occupancy and adherence goals
• Be expected to maintain a minimum call quality score of 90%
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Use good judgment to discern what issues may be urgent and need a managers or directors attention immediately

To be successful as an Intake Specialist you will need:

• High School Diploma; Degree preferred; or equivalent combination
• Call center and customer service experience
• Strong people skills
• Excellent telephone, communication, and active listening skills
• Ability to meet performance standards whether in office or working remotely from home
• Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily
• Minimum 40 WPM typing speed
• Multi-tasking skills and the ability to work well under pressure
• Detail oriented
• Excellent spelling and grammar
• Problem analysis and problem-solving
• Self-motivated, self-disciplined, able to work with little supervision
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Has professional manner and high energy level, exhibits a positive attitude
• Strong organizational skills
• Good time management skills
• Accepts new ideas and challenges and is highly motivated
• Ability to work well with others as a team
• Ability to work remotely from home as needed per business needs (see remote requirements)
• Sales experience a plus
• Fluent Spanish a plus

Minimum Requirements for a Remote Home Office Intake Specialist:

• Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)
• Camera - internal to computer or external
• Fast internet connection (20MB+)
• Wired Ethernet cable Internet connection in your home office
• Land line telephone or good cell phone signal in home office
• Quiet, private home office with no distractions during business hours
• Reside in Texas

PI451eddb8f7bb-3268

Job Title: Guest Services Agent

About Us

We are a hotel and Airbnb management company headquartered in NYC, with a work-from-home team split around the globe (we were working from home before it was the trend! :-) ). Founded in 2015, we weathered the pandemic and are again starting to grow!

Looking For

We are looking for a rockstar team member to fill out our guest and booking services team. Your primary role will be to help answer guest questions, verify and respond to booking requests, and generally offer guest support. The volume of inquiries is fairly low, so you will also be asked to work on administrative, marketing, sales or research tasks during this shift. These tasks will be assigned according to your skillset and interests.

Shift

You will be expected to work from your computer M-Th, and monitor calls and messages from your phone on Friday - Sunday. When applying, please describe your hotel or Airbnb guest services experience.

• 12pm - 8pm NYC time

Salary

$1,250 - $2,500/mo. Depends on experience.

Requirements

- 5+ years hotel or airbnb guest services experience

- 1 solid internet connection with at least 30mbps speed

- A backup internet connection and battery in case of power outages

- A laptop and cell phone able to support the latest versions of igms and line2

- A calm demeanor and a quick wit

- Ability to think creatively under stress

- Ability to work simultaneously on multiple projects

Optional (let us know if you have any of the below skills!):

- Social media experience

- Sales experience

- Marketing experience

- Real estate research experience

- Spanish, Hebrew, and/or German

Benefits

- 3 weeks paid vacation after your first 6 months

- 5 paid family and/or sick leave days after your first 6 months (convertible to vacation days if not used)

- 7 public holidays (your choice of US or personal local)

- $2,000 education credits after your first 6 months

- Flexible choice of holidays (we ask you monitor from your phone, but will be able to celebrate with friends/family as you wish

- The ability to work from anywhere with an internet connection

Note that we will not be hiring anyone with less than 5 years hotel or airbnb experience. You are expected to be working on your own after a 1 week training period, and this is unfortunately just too steep a learning curve without prior experience.

Fully Remote | Competitive Salary | ⏰ Full-Time

The Opportunity

Join a fast-growing crypto iGaming company where you'll be the frontline of our player experience. We need someone who can deliver world-class support while building and nurturing our community—this isn't just a support role, it's a chance to shape how players experience crypto gaming.

Primary Focus: Customer Support (60%) | Community Management (30%) | Business Development (10%)

What You'll Do Day-to-Day

Customer Support (Your Main Responsibility)

• Handle 40-60+ live chat and email tickets daily via Intercom
• Resolve crypto transaction issues, deposits/withdrawals, wallet problems, and gaming queries
• Troubleshoot technical issues with urgency and clear communication
• Document solutions and build out our help center
• Maintain 95%+ CSAT and sub-5 minute response times

Community Management

• Actively moderate and engage on Discord (our main hub), Reddit, and gaming forums
• De-escalate issues, celebrate wins, and keep the vibe positive
• Share updates, host events, and create sticky content
• Report community sentiment and player feedback to leadership weekly

Growth & Outreach

• Post strategically in crypto gaming communities and forums to attract quality players
• Build relationships with micro and mid-tier KOLs in the crypto gaming space
• Identify partnership opportunities through authentic engagement

Your Schedule

• 5 days/week, 8-hour shifts (40 hours total)
• Flexible shift times based on coverage needs (we'll discuss during interview)
• Weekend availability may be required on rotation

You're a Perfect Fit If You Have:

Must-Haves (Non-Negotiable)

✅ Native/fluent English - impeccable grammar, spelling, and communication

Strong Preferences

⭐ iGaming/online casino/sportsbook experience (huge plus)

What Makes You Stand Out

• You've worked in crypto startups or Web3 projects before
• You have screenshots/metrics proving your support performance (resolution time, CSAT, etc.)
• You've grown or managed online communities organically
• You understand meme culture and can communicate with players authentically
• You've personally used crypto casinos or gaming platforms

How to Apply (Read Carefully)

Send the following to [email/application link]:

1. Resume highlighting relevant experience
2. Required written responses (this is how we filter—incomplete applications will be rejected): a) Crypto Background (150-250 words)
   b) iGaming Experience (100-200 words)
   c) Support & Community Proof (Include links/evidence)
   d) Scenario Response (Test your skills)"A player deposited 0.1 ETH 2 hours ago but it's not showing in their account. They're frustrated and threatening to leave a bad review. Write your response to them."
3. • How long have you been in crypto?
   • What projects/protocols do you use regularly?
   • What's your involvement in the space? (Trading, DeFi, NFTs, communities, etc.)
4. • Any experience in online casinos, sportsbooks, or gaming platforms?
   • If none, explain your familiarity with the industry
5. • Link to Discord server you've managed or moderated
   • Screenshots of support metrics or customer feedback
   • Examples of community posts/engagement you're proud of
6. Optional but recommended:
7. • Your Crypto Twitter/Telegram handle
   • Portfolio of communities you've built or managed

Why Join Us?

• Work from anywhere in the world
• Be part of the crypto gaming revolution
• Competitive salary commensurate with experience
• Direct impact on company growth and culture
• Collaborative team that values your input

Our Hiring Process

1. Application review (we actually read every thoughtful submission)
2. 15-min screening call (culture fit, logistics)
3. Skills assessment (live chat simulation + crypto knowledge test)
4. Final interview (meet the team, discuss compensation)
5. Offer (fast decisions for the right candidate)

⚠️ Important Notes:

• Applications without the required written responses will be automatically rejected
• We prioritize quality over speed—take time to craft thoughtful answers
• We're looking for 1-2 people maximum, so competition is high
• No agencies, no outsourcing companies

Ready to be our players' hero? Apply now.

**The Role

We're seeking two exceptional Merchant Support Specialist's to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development.

**Who We're Looking For

Required Qualities

• A patient, empathetic professional with a great sense of humour
• Exceptional written and verbal communication skills in English
• Tech-savvy and proficient with SaaS applications
• Proven Shopify experience
• Familiarity with Microsoft Teams and O365 suite applications 
• Flexibility to work across Americas timezone, including weekend availability
• Strong independent working style with high self-motivation
• Availability in later Americas time zones

Bonus Qualifications

• Fluency in a second (or third) language
• Additional e-commerce platform experience

Key Responsibilities

• Provide comprehensive customer support across multiple channels: 
  • Email
  • Live chat
  • Social media
  • Telephone support
• Conduct personalized onboarding and setup sessions via video calls
• Develop and maintain help documentation and tutorials
• Analyse and track feature requests and support trends
• Contribute to continuous improvement of our support processes

Why Join Zapiet?

• Work with a self-funded, profitable company that prioritizes customer success
• Collaborate with an international team spanning 15 countries
• Make a meaningful impact on company growth
• Enjoy a dynamic, meeting-light work environment
• Opportunity for significant personal and professional development

Our Global Footprint

• Supporting over 10,000 merchants worldwide
• Team members in 15 countries
• 24/7 coverage across global time zones
• Cutting-edge e-commerce solutions

How to Apply

If you're passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you!

Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.

About the Role

Clipboard Health is looking for highly motivated, customer-focused iniduals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.

What You’ll Do

✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.

**

Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.

Who Can Apply?

Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.

Why Join Clipboard Health?

✅ 100% Remote – Always. Work from anywhere in the world.

Next Steps After Application:

• The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.
• If you pass the initial screening, you will receive an email with case study instructions within 2-3 days.
• Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered.

**

To succeed in this role, you must have:

**Ready to Make an Impact? Apply Now!

If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!

• Coordinate and schedule maintenance requests and work orders.
• Troubleshoot and qualify tenant service requests to determine appropriate response and urgency.
• Communicate with tenants, vendors, and property managers to ensure timely resolution of issues.
• Track and manage maintenance logs, vendor invoices, and service records.
• Assist in sourcing and onboarding qualified contractors and service providers.
• Monitor inventory of maintenance supplies and equipment.
• Ensure compliance with safety regulations and company standards.

Title: Financial Wellness Specialist

Job Description:

Location

San Francisco, California (Hybrid)

Employment Type

Full time

Location Type

Hybrid

Department

Retirement Services

Compensation

• Estimated Base Salary $68.2K – $106.5K • Offers Equity • Offers Bonus

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. 

Newfront is building the modern insurance experience. 

We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter. 

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most. 

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

Reporting to the Practice Leader or their designee, this position is responsible for supporting the Retirement Services team on 401(k) education strategy and employee engagement as well as deploying financial wellness strategies to our clients and their employees.  

This position is a salaried, exempt, full-time role. This is a US hybrid-role with the option to work from any of Newfront’s offices. 

What You’ll Be Responsible For: 

• Engaging Presenter: Act as the Newfront face for financial wellness and education.  Deliver educational seminars and workshops—both online and in-person—on relevant financial topics such as 401(k), 529 plans, equity compensation, budgeting, retirement planning, and estate planning.  Attend wellness/benefit fairs as needed. 

• Great Collaborator: Work internally with the Retirement Services team as well as externally with prospects and clients to understand their employee education needs.   

• Innovator and a Builder: Based on client objectives, put together customized strategies and relevant materials to support delivery. Find ways to continue to innovate and improve our offerings and solutions. 

• Trusted Partner: Build relationships with our clients’ benefit leaders and be able to conduct one-on-one planning sessions with employees from client companies to discuss personal financial situations and offer general guidance. 

• Own Key Partner Relationships: Stay on top of the broader marketplace, industry trends, and key innovators.  Connect with key stakeholders at current and potential partners.  Develop relationships to strengthen Newfronts’ capabilities.

Qualifications:   

• Minimum of 2+ years of work experience is required.  

• Basic project management skills, including task coordination and systems familiarity. 

• Excellent verbal and written communication skills, including public speaking, webinar facilitation, and presentation development. 

• Self-motivated and proactive inidual with strong interpersonal skills; comfortable in dynamic, fast-paced, and customer service-oriented environments. 

• Team-oriented with a collaborative mindset, yet able to work independently with minimal supervision. 

• Strong organizational and time management abilities, with meticulous attention to detail and the ability to manage competing priorities and high volumes.

​​​​​ 

Preferred Knowledge, Skills and Abilities: 

• Experience in the Financial Wellness or 401(k) space is preferred. 

• Experience in building professional presentations and reviewing deliverables for accuracy and consistency. 

• Excellent customer service skills, including active listening and professional communication. Ability to build trust and foster relationships with clients, vendors, and colleagues. 

• Readily adapts to shifting priorities, deadlines, and client needs. Demonstrated ability to flex on priorities.  

• Actively contributes to process improvement and supports a culture of continuous learning and innovation. Sense of curiosity and willingness to learn industry knowledge and trends. 

• Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Suite, Zoom, Slack, Salesforce, and quick to learn and apply other software and technology tools. 

• Proactively looks for opportunities to grow client accounts by recommending additional value-added services, while supporting the team in building a reputation for strategic insight and dependable expertise.

Required Certificates, Licenses, Registration: 

• Series 65 License (required to have or be completed within 3 months of start date). 

• CFP preferred

The pay range for this position in California, Washington, Colorado, and New York at the commencement of employment is expected to be between $68,200 - $106,500. However, base pay offered may vary depending on multiple inidualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to inidual performance, Company or inidual department/team performance, and market factors.

At Newfront, we are committed to hiring erse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for! 

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

If you require reasonable accommodations throughout the application or interview process, please contact us at [email protected]. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.

TITLE : Head of Customer Product Support

Location: Chicago United States

Job Description:

The Head of Customer Product Support, North America plays a critical role in leading and scaling Asana's global Customer Product Support organization. Reporting to the Head of Customer Product Support, this leader oversees the North America Customer Product Support Team, managing a combination of ICs, Leads and/or Managers.

This role is accountable for delivering world-class support across Tier 1-3 product cases, ensuring KPI attainment, developing leadership capability, and surfacing structured insights that shape product and process improvements. This role will foster a coaching culture, balancing customer advocacy with business priorities, and will ensure operational excellence across their team.

This role is based in our Chicago office with an office-centric hybrid schedule. Along with most Asanas, you'll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.

What You'll Achieve:

• Lead and develop the North America Customer Product Support Team, managing ICs (L3-L6), Lead(s), and/or Manager(s). You will provide coaching, mentorship, and structured feedback to strengthen technical expertise, customer excellence, and leadership capability.
• Independently own accountability for team-wide KPIs (CSAT, SLA attainment, escalations, etc) and long-term outcomes (improving customer trust, reducing repeat escalations, and increasing retention)You will track, analyze, and drive improvements across your team and the broader Customer Product Support organization.
• Act as Senior Escalation Point, by providing oversight and guidance on high-visibility or high-sensitivity customer escalations, ensuring clear resolution paths and stakeholder alignment with internal teams (Sales, Solutions, Services, Success, Finance, Product, Engineering, etc), which includes getting on customer calls when needed.
• Ensure product support readiness for your team, by partnering with the Product Support Engineer Team to ensure smooth rollout of new products and features.
• Influence and help drive product & process Improvements, by proactively surfacing product issues and customer pain points to senior Support Leadership with clear data, storytelling, and business impact framing.
• Contribute to org-level planning, by participating in quarterly business reviews, capacity planning, and organizational strategy. You will identify systemic issues, propose scalable solutions, and contribute to cross-functional initiatives with manager approval.
• Model excellent communication & strategic influence, by acting as a compelling communicator and relationship builder across customers and internal teams. You will moderate difficult discussions, negotiate tradeoffs, and represent Support as a trusted partner.
• Foster a team culture grounded in Asana Support Team's Mission, Vision, and Values, driving customer-first thinking, ownership, alignment and momentum, and teamwork. You will create a coaching environment where Customer Product Support Specialists, Leads, and Managers continuously grow and improve.

About You:

• 8+ years of experience in customer facing support, success, or services roles (Customer Support, Customer Services, Technical Support, Customer Success, Professional Services, etc), with 4+ years in people leadership in the SaaS space. High growth / fast-paced company experience is a plus.
• Proven ability to manage and coach customer support teams supporting SMB to Enterprise customers, with experience handling high visibility escalations and driving accountability.
• Proven success managing layered teams (ICs, Leads, Managers) supporting technical products.
• Demonstrated track record of delivering KPI outcomes and driving operational improvements at scale.
• Skilled in handling complex product escalations and partnering cross-functionally to resolve customer issues.
• Excellent communicator and storyteller, able to influence technical and executive stakeholders with clarity and impact.
• Strong stakeholder management skills and cross-functional collaboration experience
• Analytical mindset with the ability to use insights and trends to inform process changes and product prioritization.
• Passionate about building high-performing teams, developing talent, and fostering a culture of accountability, coaching, and customer-first execution.
• Thrives in ambiguity, fast-paced, high-growth environments with a bias for action, scalability, and continuous improvement.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

What we'll offer:

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $147,000-167,000. The actual base salary will vary based on various factors, including market and inidual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor's and Inc.'s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for iniduals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive, and building a erse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.

Title: Care Navigator

Location: US-NY-Buffalo

ID2025-2384

Category: Admin Support Services

Position Type: Full-Time

Job Description:

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults-and we're looking for passionate people to help us do it.

As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

Founded in 2021, we've grown quickly-now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.

If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place-and we look forward to working with you.

For more information about our company, visit CuranaHealth.com.

Summary

The Care Navigator supports Curana providers and care managers with non-clinical tasks. The ideal candidate possesses a strong background in medical administration, excellent communication skills, and the ability to adapt to virtual platforms.

Essential Duties & Responsibilities

Patient Support

• Address patient and durable power of attorney (DPOA) inquiries via telephone.
• Respond to patient or caregiver messages received via the Curana Patient Portal.
• Assist patients with scheduling follow-up appointments with Curana Providers or specialists.

Provider Support

• Manage electronic health records (EHR) and ensure accurate and up-to-date patient records.
• Coordinate documents needed for review or signature by a provider.
• Facilitate provider orders and escalate findings.
• Maintain patient rosters for patients enrolled in Advanced Primary Care Management (APCM) and Guiding an Improved Dementia Experience (GUIDE)
• Support Provider scheduling.
• Assists with prior authorizations.
• Obtains patient records and diagnostic test results.

Communication Support

• Answer and manage incoming calls professionally and courteously.
• Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network.

Other duties as assigned

Qualifications

Required Education and Experience

• High school diploma or equivalent.
• 1+ years of experience working in a medical office, Senior Living Community engagement, or other related fields
• 1+ years of experience in Electronic Health Record (EHR) documentation or other practice management tools.

Required Skills

• Extensive understanding of medical terminology.
• Ability to interpret medical records, lab results, and appointment notes.
• Equipped with the basic knowledge of reviewing patient screening tools and the ability to identify changes over time.
• Ability to work in an environment that is free of distractions.
• Excellent organizational and time management skills with the ability to prioritize tasks.
• Skilled at handling multiple tasks simultaneously.
• Proficient computer skills and ability to adapt to various technology platforms

Preferred Education and Experience

• Prior experience with virtual triage.
• Bilingual or multilingual communication skills.

Travel Requirements:

• 100% remote position requiring a reliable high-speed internet connection.

We're thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine's prestigious Inc. 5000 list. Curana also ranked 16th in the "Healthcare & Medical" industry category and 21st in Texas.

This recognition underscores Curana Health's impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

Pay Range

USD $19.00/Hr. - USD $24.00/Hr. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Curana Health offers benefits such as, a comprehensive benefits package, 401K, PTO, paid holidays (all benefits are subject to eligibility requirements).

Title: Lead, Product Integrity

Location:  Baltimore, MD, US, 21230,

Business Unit:  Corporate

Region:  North America

Requisition ID:  163394

Employee Class:  Full Time

Employment Type:  Salaried

Job Description:

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.

Purpose of Role

The Product Integrity Lead will be responsible for managing post-production quality including Distribution House inspections, defective returns, and retailer/customer complaints, both domestically and internationally. This teammate will partner cross-functionally using return and inspection data to provide a continuous feedback loop to product development teams and offer support on defective and/or at-risk product. Additionally, this teammate will lead the implementation of any expansion or enhancements of the defective returns process.

Your Impact

• Collaborate with domestic and international DHs regarding quality inspections and defective returns which includes, but is not limited to, the following:

• Communication of seasonal Priority List and any at-risk styles/POs which require inspection

• Daily review and disposition of failed inspections and defective returns

• Arrangement and oversight of internal and external rework

• Processing of vendor chargebacks

• Reporting, analysis and sharing of data to cross-collaborators

• Training of inspectors

• Collaborate with Account Services team, both domestically and internationally, to receive customer/account feedback, provide recommendations, and submit chargebacks as needed

• Review and maintain department manuals and SOPs

• Create new processes/procedures as needed for continuous improvement

Qualifications

• Bachelor's degree with typically 8 years of relevant experience or Master's degree with typically 6 years of relevant experience or typically 12 years of relevant work experience without a degree.
• Ability to make data-driven decisions, draw rational conclusions, and recommend solutions
• Ability to work both independently and cooperatively with a erse group of people
• Knowledge of apparel/footwear/accessory construction/manufacturing is a plus

Workplace Location

• Location: This inidual must reside within commuting distance from our Baltimore office and Distribution House.
• Work Schedule: This role follows a hybrid work schedule, requiring 4 days in-office per week, split between Campus HQ and Distribution Center.
• Travel: 0-5%

Relocation

• No relocation provided

Base Compensation

$104,538.56 - $143,740.52 USD

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an inidual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

Benefits & Perks

• Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
• Under Armour Merchandise Discounts
• Competitive 401(k) plan matching
• Maternity and Parental Leave for eligible and FMLA-eligible teammates
• Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process.

Requisition ID: 163394

Location:

Title: Property Claim Rep

Location: United States, Remote

Job Description:

• United States
• Claims
• Yes
• 4884

Job Description

About Us

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work® in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their erse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective Insurance is looking for a Property Claim Rep for this remote position.

The Property Claim Rep Investigates, negotiates and concludes by settlement or denial assigned property claims through telephone, personal contact, and/or written correspondence.  These duties are performed consistent with company claims’ policies and procedures within prescribed authority and standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Primary responsibilities include handling Homeowners, Commercial Property, and Inland Marine losses involving contents or equipment.
• Independently reviews/analyzes the policy forms and endorsements to determine applicable coverages, limits, deductibles and settlement calculations.
• Gathers appropriate documentation to support the claimed damages through phone/email contact with customers, vendors, and police departments (includes estimates, proof of ownership/value, required company forms, reports, invoices, etc).
• Reviews damage documentation to determine loss amount. Negotiates settlements based on documentation presented, vendor contact/discussions, personal knowledge and experience, customer discussions and policy language.
• Documents claim files, establishes and updates reserves throughout the life of the claim, maintains suspense system, processes expenses, prepares checks, updates MCS, and sends appropriate letters based on state regulations and company directives.
• Explores salvage and subrogation potential.
• Continuously reviews and analyzes investigative information to determine if file is eligible for fraud/SIU handling.
• Enlists the assistance of vendors to help with remediation services, verification of loss facts, contents replacement, estimating and cost analysis of the claimed damages.
• Reviews all claims continuously to determine whether loss/claim is best served with the inside group or eligible for transfer to the field for further handling based on complexity of the loss, dollar amount involved, coverages that apply, and issues that arise
• Actively participates in the triaging and/or handling of large storm and CAT events for the company.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee’s time and a valid driver’s license.

Qualifications

Knowledge and Requirements

• Adjuster licenses in states requiring same (obtain within 3 months of hire).
• Understanding of Commercial and Homeowner property policy language and endorsements.
• Exceptional customer service skills.
• Damage evaluation and negotiation skills (review and writing of estimates, contents replacement, etc).
• Must have valid state-issued driver’s license in good standing and be able to drive an automobile.

Education and Experience

• College degree preferred.
• 1-5 years of Commercial and Homeowner property experience preferred.

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $55,000.00 - USD $83,000.00 /Yr.

Selective is an Equal Employment Opportunity employer. That means we respect and value every inidual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates erse talent, inidual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by ersity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster ersity of viewpoints and opinions.

Title: Sr. Presentation Associate

Location: New York United States

time type: Full time

job requisition id: R251002817

Job Description:

Pay: $34.00/hr

Schedule: Mon - Fri 12pm - 8:30pm

This is a hybrid role with 2 days on-site, however, you must complete probationary period prior to approval. This schedule may subject to change based on business demands.

The Senior Presentation Associate position is responsible for providing presentation services for our clients.

Duties:

• *Utilize appropriate logs and/or tracking software for all presentation work

• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle

• *Perform work in presentation design, including, but not limited to creating and editing multi-page/multi-section documents using templates and style sheets for pitchbooks, graphs, charts, presentations and other print/design projects; intake and workflow coordination functions as needed

• *Perform printing and binding of presentations as needed

• *Use established procedures, standards and formats to edit, proof, create, or otherwise complete presentation requests to client satisfaction

• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

• *Communicate with team members, lead, supervisor or client on job or deadline concerns

• *Meet contracted deadlines for service delivery to our clients

• *Troubleshoot basic software or hardware problems

• Help to foster a proactive environment of continuous service enhancement and relationship building with the client

• *Perform Quality Assurance on own work and/or work of others, as requested

• Adhere to Williams Lea policies, in addition to client policies

• Use equipment and supplies in a cost efficient manner

Bachelor Degree or equivalent

• Minimum 3 years of experience with presentations preferably in a legal, banking or large corporate environment

• Skilled in the use MS Office software (Excel, PowerPoint, Visio as examples); strong keyboarding and typing skills

• Familiar with other software programs for editing and/or creating documents; specifically, Adobe PDF & Creative Suite (Illustrator, Photoshop as examples)

• Strong attention to detail; able to work on multiple projects simultaneously

• Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests

• Must have good organizational skills

• Must have experience printing and binding presentations

• Must be able to meet deadlines and complete all projects in a timely manner

• Ability to handle sensitive and/or confidential documents and information

• Able to exercise good judgment to make decisions that conform to business needs and policy

• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

• Ability to maintain professional composure when working with immediate deadlines

• Ability to work both independently and collaboratively as part of a team

• Ability to work in a fast paced environment

• Ability to communicate professionally both verbally and in writing

• Must be self-motivated with a positive attitude

• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Title: Service Support Coordinator

Location: Irving United States

Employment Type: Full-Time

Job Category: Customer Support

Job Number: WD30251653 

Job Description:

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We Have To Offer

What we offer

• Competitive pay

• Paid vacation/holidays/sick time 10 days of vacation first year!

• Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!

• Extensive product and on-the-job/cross-training opportunities With outstanding internal resources!

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle, tools, and equipment provided to complete all jobs.

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

This is a Remote Position.

What you will do:

This position reports to the Strategic Account Service Support Team Manager. The inidual will receive and process National Account customer service requests via inbound phone calls from the dedicated service support line, emails, or customer portals and will coordinate with appropriate District office location for customer service/inspection support. Additionally, will support Senior Strategic Account Service Support Coordinators as needed.

How you will do it:

• Receive requests for service from customers/or other Strategic Account Service Support Coordinators (via phone, email, or customer portal) and forward to appropriate branch office, follow up and report completed work to the customer.

• Create Service Requests for customer via Oracle ACE or Genesys.

• Review On-Hold Report daily for service requests that require your attention.

• Review Open Call Report daily for service requests that require follow up.

• This is a position that will involve a high level of investigation to achieve problem resolution.

• Serve as the primary point of contact for select National Accounts customers in USA (and assist Canada) ensuring all service-related requests are met including inspections, service calls, emergency parts deliveries and all written correspondence is completed and forwarded to the customer.

• Process quotes and proposals when required.

• Implement client contracts and provide information to regional and district personnel.

• Coordinate customer requirements and issues of concern, to include monthly account reporting requirements (extraction of late inspection reports via system(s) utilized by the SST group, follow up on open issue(s) reported by the customer in a timely and accurate manner as required and any other reporting means required and requested by management or the customer).

• All other duties as assigned.

• Serve as a first level contact for customers on the call center line and forward to Senior SSCs if further follow up is needed based off assigned customer portfolios.

What we look for

Required

• Education: High School Diploma or Equivalent

• Experience: 2-3 years equivalent work experience

• PC skills Microsoft Office Products e.g., Word, Excel, Outlook, and Power Point.

• Excellent written and communication skills required.

• Customer service background.

• Ability to Multi-task

Preferred:

• Exceptional skills with but not limited to ACE, SharePoint, and Third-Party Websites.

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We Have To Offer

What we offer

• Competitive pay

• Paid vacation/holidays/sick time 10 days of vacation first year!

• Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!

• Extensive product and on-the-job/cross-training opportunities With outstanding internal resources!

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle, tools, and equipment provided to complete all jobs.

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

This is a Remote Position.

What you will do:

This position reports to the Strategic Account Service Support Team Manager. The inidual will receive and process National Account customer service requests via inbound phone calls from the dedicated service support line, emails, or customer portals and will coordinate with appropriate District office location for customer service/inspection support. Additionally, will support Senior Strategic Account Service Support Coordinators as needed.

How you will do it:

• Receive requests for service from customers/or other Strategic Account Service Support Coordinators (via phone, email, or customer portal) and forward to appropriate branch office, follow up and report completed work to the customer.

• Create Service Requests for customer via Oracle ACE or Genesys.

• Review On-Hold Report daily for service requests that require your attention.

• Review Open Call Report daily for service requests that require follow up.

• This is a position that will involve a high level of investigation to achieve problem resolution.

• Serve as the primary point of contact for select National Accounts customers in USA (and assist Canada) ensuring all service-related requests are met including inspections, service calls, emergency parts deliveries and all written correspondence is completed and forwarded to the customer.

• Process quotes and proposals when required.

• Implement client contracts and provide information to regional and district personnel.

• Coordinate customer requirements and issues of concern, to include monthly account reporting requirements (extraction of late inspection reports via system(s) utilized by the SST group, follow up on open issue(s) reported by the customer in a timely and accurate manner as required and any other reporting means required and requested by management or the customer).

• All other duties as assigned.

• Serve as a first level contact for customers on the call center line and forward to Senior SSCs if further follow up is needed based off assigned customer portfolios.

What we look for

Required

• Education: High School Diploma or Equivalent

• Experience: 2-3 years equivalent work experience

• PC skills Microsoft Office Products e.g., Word, Excel, Outlook, and Power Point.

• Excellent written and communication skills required.

• Customer service background.

• Ability to Multi-task

Preferred:

• Exceptional skills with but not limited to ACE, SharePoint, and Third-Party Websites.

HIRING HOURLY RANGE: $25.96-$32.69 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package.

At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week. If that sounds interesting to you and you…

Like managing your digital assets. Enjoy problem-solving by reading and searching for answers. Love helping others and teaching your friends all about cryptocurrencies.

....then please read on! Exodus receives hundreds of email messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with our customers across multiple channels, making them feel heard and supported and resolving their issues efficiently. What You Will Do

Promptly respond to customer inquiries across multiple channels. Assist users in navigating the intricacies of managing digital assets. Provide above-and-beyond customer experiences that leave a lasting positive impression. Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.  Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure and enhance the overall performance of Exodus. Contribute to projects, quality assurance, incident management, and value-added tasks.

Who You Are

You live in the EMEA Region (UTC 0 to UTC +4 time zones) and can work between 6:00 UTC and 18:00 UTC. You are comfortable working 8 hours per weekend, including at least one Saturday or Sunday shift. You are comfortable working between 8 UTC and 16 UTC. You have amazing written English skills, including proper grammar and punctuation. You empathize with customers on the simplest of problems, are inquisitive, and love troubleshooting to find an answer. You are detail-oriented and can provide detailed responses to customers with the unique ability to turn customer pain points into insightful product feedback. You understand how digital assets work, including security, confirmations, block times, network fees, etc. You are tech-savvy and have general knowledge of computers, including your operating systems. You are a self-starter who works well with minimal supervision and thrives in a remote work environment. You can manage competing priorities and prioritize them appropriately while maintaining performance standards. You are highly coachable and take responsibility for your actions. 

A Plus

You are bilingual or multilingual and can speak other languages besides English, particularly Spanish, Russian, German, French, or Portuguese. You are familiar with Intercom or other support platforms.

About Exodus Exodus is a multi-asset cryptocurrency wallet with a built-in exchange feature. We started our movement in 2015 and have been a distributed team since then. We aim to help half of the world exit the traditional financial system and move into the crypto financial system by 2030. To do that, we want to make sure we hire the best of the best: people who are intrinsically motivated by what we are trying to achieve and love what they do professionally. What We Offer

A remote environment with partially flexible hours.  Building the future. Cryptocurrencies lay the foundation for the Internet of Value, the next major wave in application technology and personal finance. Collaborative and feedback-driven culture. Opportunity to grow.  100% pay in Bitcoin with a buffer to account for price changes and exchange fees. Fair pay and a competitive benefits package, no matter where you live. All the tools you need to do the job.

Benefits Health: $500 monthly for any medical and dental insurance for you and your dependents. PTO: 30 days of paid time off per year on top of a semi-flexible schedule.  Unlimited Bereavement: We will pay you your full salary for the first two weeks for the loss of any immediate family members, but we allow you to take all the time you need to grieve outside of that. Parental Leave: 13 weeks of fully paid leave and a month of flexible work for the primary caregiver. 4 weeks of paid leave if you are the child's secondary caregiver. Perks: Exodus offers a variety of seasonal perks, such as coverage for gym memberships and therapy. We also offer quarterly Wellness Days! We want to ensure all our employees know they are our priority and give back for their hard work often. Tax Help: Is getting paid in Bitcoin new to you? Don’t worry! We will reimburse you for speaking with a professional tax specialist in your state/country to make sure everything is taken care of. Our Hiring Process  To apply, we'd love to learn more about you. Please answer our application questions! Submitting a resume is optional. Our hiring process consists of several different stages. Assessment: After reviewing your application, if we feel you may be a potential fit for the role, we will send you an assessment to complete. Please know that you will then have 72 hours to complete the assessment. We advise diligently checking your email, including your spam folder, for communication from Exodus, as the 72-hour submission deadline is strict. Recruiter Interview: If we like your initial application and assessment, expect to schedule an interview with a member of our recruitment team. This interview will focus on getting to know you better and explaining the company's culture. We want to know more about why you want to join our team, how you feel about our mission and cryptocurrency now and how it fits into your overall career plan to make sure this is the right place for you. Interview with your future manager: This interview is to make sure that you are fit for the team you are applying to and that the hard and soft skills you possess are a good fit for us at the time. This is also a time for you to learn more about your role from your potential manager. It’s a time to dig into the culture of the team and department.Pay Transparency Notice: Salary and all other total compensation information (commission and benefits) will be discussed in detail during the hiring process.Salary Range$50,000 - $50,000 USD

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At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week. If that sounds interesting to you and you…

Like managing your digital assets. Enjoy problem-solving by reading and searching for answers. Love helping others and teaching your friends all about cryptocurrencies.

....then please read on! Exodus receives hundreds of email messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with our customers across multiple channels, making them feel heard and supported and resolving their issues efficiently. What You Will Do

Promptly respond to customer inquiries across multiple channels. Assist users in navigating the intricacies of managing digital assets. Provide above-and-beyond customer experiences that leave a lasting positive impression. Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.  Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure and enhance Exodus's overall performance. Contribute to projects, quality assurance, incident management, and value-added tasks.

Who You Are

You live in the APAC Region in the UTC + 8 to UTC + 14 time zones. You are comfortable working 8 hours per weekend, including at least one Saturday or Sunday shift. You are comfortable working between 0 UTC and 8 UTC. You have amazing written English skills, including proper grammar and punctuation. You empathize with customers on the simplest of problems, are inquisitive, and love troubleshooting to find an answer. You are detail-oriented and can provide detailed responses to customers. You have the unique ability to turn customer pain points into insightful product feedback. You understand how digital assets work, including security, confirmations, block times, network fees, etc. You are tech-savvy and have general knowledge of computers, including your own operating systems.  You are a self-starter who works well with minimal supervision and thrives in a remote work environment.  You are able to manage competing priorities and prioritize them appropriately while maintaining performance standards. You are highly coachable and take responsibility for your actions. 

A Plus

You are bilingual or multilingual and can speak other languages besides English, particularly Spanish, Russian, German, French, or Portuguese. You are familiar with Intercom or other support platforms.

About Exodus Exodus is a multi-asset cryptocurrency wallet with a built-in exchange feature. We started our movement in 2015 and have been a distributed team since then. Our mission is to help half of the world exit the traditional financial system and move into the crypto financial system by the year 2030. To do that, we want to make sure we hire the best of the best: people who are intrinsically motivated by what we are trying to achieve and who love what they do professionally. What We Offer

A remote environment with partially flexible hours.  Building the future. Cryptocurrencies lay the foundation for the Internet of Value, the next major wave in application technology and personal finance. Collaborative and feedback-driven culture. Opportunity to grow.  Fair pay and a competitive benefits package, no matter where you live. 100% pay in Bitcoin with a buffer to account for price changes and exchange fees.  All the tools you need to do the job.

Benefits Health: $500 monthly for any medical and dental insurance for you and your dependents. PTO: 30 days of paid time off per year on top of a semi-flexible schedule.  Unlimited Bereavement: We will pay you your full salary for the first two weeks for the loss of any immediate family members, but we allow you to take all the time you need to grieve outside of that. Parental Leave: 13 weeks of fully paid leave and a month of flexible work for the primary caregiver. 4 weeks of paid leave if you are the child's secondary caregiver. Tax Help: Is getting paid in Bitcoin new to you? Don’t worry! We will reimburse you for speaking with a professional tax specialist in your state/country to make sure everything is taken care of. Perks: Exodus offers a variety of seasonal perks, such as coverage for gym memberships and therapy. We also offer quarterly Wellness Days! We want to ensure all our employees know they are our priority and give back for their hard work often. Our Hiring Process  To apply, we'd love to learn more about you. Please answer our application questions! Submitting a resume is optional. Our hiring process consists of several different stages. Assessment: After reviewing your application, if we feel you may be a potential fit for the role, we will send you an assessment to complete. Please know that you will then have 72 hours to complete the evaluation. We advise diligently checking your email, including your spam folder, for communication from Exodus, as the 72-hour submission deadline is a strict deadline. Recruiter Interview: If we like your initial application and assessment, expect to schedule an interview with a member of our recruitment team. This interview will focus on getting to know you a bit more and explaining the culture of the company. We want to know more about why you want to join our team, how you feel about our mission and cryptocurrency now and how it fits into your overall career plan to make sure this is the right place for you. Interview with your future manager: This interview is to make sure that you are fit for the team you are applying to and that the hard and soft skills you possess are a good fit for us at the time. This is also a time for you to learn more about your role from your potential manager. It’s a time to dig into the culture of the team and department.Pay Transparency Notice: Salary and all other total compensation information (commission and benefits) will be discussed in detail during the hiring process.Salary Range$50,000 - $50,000 USD

⬇

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At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, seven days a week. If that sounds interesting to you and you…

Like managing your digital assets. Enjoy problem-solving by reading and searching for answers. Love helping others and teaching your friends all about cryptocurrencies.

....then please read on! Exodus receives hundreds of email messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with our customers across multiple channels, making them feel heard and supported and resolving their issues efficiently. What You Will Do

Promptly respond to customer inquiries across multiple channels. Assist users in navigating the intricacies of managing digital assets. Provide above-and-beyond customer experiences that leave a lasting positive impression. Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.  Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure and enhance the overall performance of Exodus. Contribute to projects, quality assurance, incident management, and value-added tasks.

Who You Are

You live in the AMER Region in the UTC -10 to UTC -4 time zones (Pacific, Mountain, Central or Eastern). You are comfortable working 40 hours a week, which includes at least one 8-hour shift on Saturday or Sunday. You are comfortable working between 16 UTC and 0 UTC. You have amazing written English skills, including proper grammar and punctuation. You empathize with customers on the simplest of problems, are inquisitive, and love troubleshooting to find an answer. You are detail-oriented and can provide detailed responses to customers with the unique ability to turn customer pain points into insightful product feedback. You understand how digital assets work, including security, confirmations, block times, network fees, etc. You are tech-savvy and have general knowledge of computers, including your operating systems.  You are a self-starter who works well with minimal supervision and thrives in a remote work environment.  You can manage competing priorities and prioritize them appropriately while maintaining performance standards. You are highly coachable and take responsibility for your actions. 

A Plus

You are bilingual or multilingual and can speak other languages besides English, particularly Spanish, Russian, German, French, or Portuguese. You are familiar with Intercom or other support platforms.

About Exodus Exodus is a multi-asset cryptocurrency wallet with a built-in exchange feature. We started our movement in 2015 and have been a distributed team since then. We aim to help half of the world exit the traditional financial system and move into the crypto financial system by 2030. To do that, we want to make sure we hire the best of the best: people who are intrinsically motivated by what we are trying to achieve and love what they do professionally. What We Offer

A remote environment with partially flexible hours.  Building the future. Cryptocurrencies lay the foundation for the Internet of Value, the next major wave in application technology and personal finance. Collaborative and feedback-driven culture. Opportunity to grow.  Fair pay and a competitive benefits package, no matter where you live. 100% pay in Bitcoin with a buffer to account for price changes and exchange fees. All the tools you need to do the job.

Benefits Health: Most of our health insurance plans are covered 100% for you and 75% for your dependents. We’ll also cover dental insurance. If you are outside the United States, we will reimburse you up to $500 monthly for any medical and dental insurance for you and your dependents. PTO: 30 days of paid time off per year on top of a semi-flexible schedule.  Unlimited Bereavement: We will pay you your full salary for the first two weeks for the loss of any immediate family members, but we allow you to take all the time you need to grieve outside of that. Tax Help: Is getting paid in Bitcoin new to you? Don’t worry! We will reimburse you for speaking with a professional tax specialist in your state/country to make sure everything is taken care of. Parental Leave: 13 weeks of fully paid leave and a month of flexible work for the primary caregiver. 4 weeks of paid leave if you are the child's secondary caregiver. Perks: Exodus offers a variety of seasonal perks, such as coverage for gym memberships and therapy. We also offer quarterly Wellness Days! We want to ensure all our employees know they are our priority and give back for their hard work often. Our Hiring Process  To apply, we'd love to learn more about you. Please answer our application questions! Submitting a resume is optional. Our hiring process consists of several different stages. Assessment: After reviewing your application, if you are a potential fit for the role, we will send you an assessment to complete. Please know that you will then have 72 hours to complete the assessment. We advise diligently checking your email, including your spam folder, for communication from Exodus, as the 72-hour submission deadline is strict. Recruiter Interview: If we like your initial application and assessment, expect to schedule an interview with a member of our recruitment team. This interview will focus on getting to know you better and explaining the company's culture. We want to know more about why you want to join our team, how you feel about our mission and cryptocurrency now and how it fits into your overall career plan to make sure this is the right place for you. Interview with your future manager: This interview is to make sure that you are fit for the team you are applying to and that the hard and soft skills you possess are a good fit for us at the time. This is also a time for you to learn more about your role from your potential manager. It’s a time to dig into the culture of the team and department.Pay Transparency Notice: Salary and all other total compensation information (commission and benefits) will be discussed in detail during the hiring process.Salary Range$50,000 - $50,000 USD

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Working At Bitso

We are a erse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

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R****eports To

Technical Customer Specialist

Who You Are 

• Currently living in Colombia or Mexico.

• Fluency in English and Spanish (written and spoken).

• Strong technical troubleshooting ability with a focus on web-based and distributed systems.

• Working knowledge of:

  • APIs (REST/JSON)
  • Tools like Postman, curl, browser dev tools

• Scripting/programming skills in Python, JavaScript, or equivalent.

• Experience in a client-facing support role, preferably in a SaaS or fintech environment.

• Ability to work independently and manage multiple customer issues simultaneously.

• Excellent communication skills and a customer-centric attitude.

Nice to have

• Crypto/ Blockchain knowledge.
• Previous experience supporting crypto exchanges, wallet providers, or blockchain infrastructure.
• Understanding of blockchain concepts (wallets, transactions, block explorers, gas fees).
• Familiarity with crypto-specific APIs.
• Exposure to support platforms like Zendesk, Jira.
• Background in Computer Science, Engineering, or equivalent experience.

What You Will Do 

• Provide technical customer support in both English and Spanish through email,
  phone, and live chat (Must be familiar with Zendesk).
• Troubleshoot issues related to:
  • Crypto wallet integrations
  • Withdrawals and Deposits integrations
  • RESTful APIs (authentication, rate limits, webhooks, transactions creation)
  • Transaction reconciliation and reports (Provide support to businesses that have issues with their transactions)
• Assist clients with API configuration, debugging, and interpreting JSON/XML payloads.
• Analyze logs and error traces to identify root causes for failed transactions, wallet sync issues, or data discrepancies.
• Collaborate with product and engineering teams to escalate complex issues with detailed technical context.
• Document known issues and maintain a rich knowledge base for internal and customer use.
• Identify trends in support tickets and contribute to proactive tooling and documentation improvements.
• Educate users on security best practices, especially in areas like 2FA, private key management, and secure API use.
• Deliver clear and empathetic responses, translating complex blockchain concepts into understandable guidance for all user levels.

Research in Diversity, Equity, and Inclusion suggests that iniduals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value ersity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

#LI-Remote 

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Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

• Mission-Driven: We seek iniduals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges

• High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.

• Exceptional Hard Skills: We seek iniduals who possess exceptional skills in their respective fields, with no room for mediocrity.

• Self-Management: We look for iniduals who can independently manage their work, career, and professional development.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
• To see our Privacy Policy please click here.

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The Role We are looking for a motivated and enthusiastic Graduate to join our team as IT Support. This is an entry-level role designed for recent graduates who are eager to start their career in IT. You will be the first point of contact for employees, providing technical support, troubleshooting issues, and ensuring smooth day-to-day IT operations. In any spare time, we will get you up to speed with our SRE team, giving you the opportunity to expand your career in this direction later. Key Responsibilities

Act as the first line of support for IT-related queries via phone, Slack or email. Troubleshoot and resolve hardware, software, and network issues. Set up and configure laptops and mobile devices for new starters in our London office. Install, update, and maintain operating systems and applications. Support users with Google-suite, collaboration tools, and other business applications. Monitor and maintain IT systems, including Wi-Fi, and video conferencing tools. Escalate complex issues to senior IT staff when required. Maintain accurate records of issues and solutions in the IT helpdesk system. Contribute to IT documentation, guides, and knowledge base articles. Assist in ongoing IT projects and system upgrades.

So, what are we looking for? If you can demonstrate some of the following experience/skills below, we would love to hear from you.

A degree in Computer Science, Information Technology, or a related field OR equivalent relevant work experience. Strong interest in IT support, systems, and problem-solving. Good understanding of computer hardware, operating systems, and networks. Experience with either MacOS or Linux. Some familiarity with Google-suite and/or Office 365. Excellent communication and interpersonal skills Problem-solving and troubleshooting abilities. Ability to work independently and as part of a team. Willingness to learn and develop technical and business skills. Knowledge of docker, kubernetes, scripting, cloud, networking are all beneficial. Must be able to go to the London office when needed (close to Holborn and Tottenham Court Road stations)

So, what’s in it for you?        Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team.  The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated.   At BCB, you don’t just work for your manager; they work for you too. We believe in empowering iniduals to create a culture of personal growth, together. We focus on driving empowerment from the bottom up, up-skilling every inidual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We’re passionate about our business, our people, and providing 360-degree support for success.       

The chance to operate at the forefront of our industry                                    You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every inidual can grow and prosper 30 days annual leave each year, excluding bank holidays 4 wellbeing days per year to prioritise your mental health  1 company volunteering day per year Strong benefits package including; Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy

About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world’s largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world’s most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory-first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7 www.bcbgroup.com

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About BitMEX BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”. Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 16 pairs for spot trading, and an easy covert function between 30+ different cryptocurrencies. In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances." For more information on BitMEX, company initiatives and our products, please visit the BitMEX Blog or www.bitmex.com, and follow LinkedIn, Discord, Telegram and X.Role Overview  Are you passionate about crypto and an expert in community engagement? We're seeking a dedicated Part-time Community Support Specialist to help us build and nurture our growing Chinese speaking crypto exchange community. Key Responsibilities

Act as the first point of contact for our community members across various platforms, providing timely and helpful support. Engage actively with the community to foster a positive and informative environment. Gather feedback, identify common issues, and escalate complex queries to the relevant teams. Help organize and support online community events and initiatives.

Qualifications

Minimum 1 year of hands-on experience in community management or support within a crypto exchange or blockchain project. Proven familiarity with key community platforms, including Telegram, Discord, and major Chinese social media platforms (e.g., WeChat, Weibo). Native Mandarin speaker with excellent written and verbal communication skills in Mandarin. Strong understanding of cryptocurrency, blockchain technology, and trading concepts. Excellent interpersonal skills and a proactive, problem-solving attitude.

Why BitMEX? BitMEX offers a dynamic environment that blends intense work, a vibrant culture, and ersity. We actively recruit across time zones to meet growing demands and attract top global talent. We're seeking determined, responsible, and collaborative iniduals to join us in building a leading cryptocurrency ecosystem. We value meticulousness, agility, and simplicity. As a 24/7 global exchange, we look for adaptable team players who can excel in a erse, cross-market environment. We provide flexible arrangements to our remote contract talents with:

Work from home to help you find the perfect balance between work, family and personal life Paid holidays and leave so you won’t miss out any important events Team building & offsite events to bring our global team closer Don’t forget the advantage of our Beyond Border Remote Working policy, where you get to work away from your home country Option to choose to be paid in fiat or crypto currency, providing the flexibility to shape your financial freedom

LI-CH1Does this sound like the type of working culture you can thrive in? Apply online now!

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WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities dashboard and the company's mission to maintain the trust of its growing community of traders. Our team of 200+ highly-talented employees works from 12 cities across eight countries in Europe and Asia 🚀 Our vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities.  About the opportunity: We are looking for a Technical Support Engineer (L2/L3) who can join us along this mission and vision. You’ll become an integral part of the Tech Support team, which is a dedicated group of tech enthusiasts who thrive on providing top-notch assistance to our valued customers. Interested? Keep on reading! What you’ll be working on:

Providing timely and accurate feedback to customers (toB and toC) or client service team on the issues/enquiries that require technical knowledge.  Investigating the technical issues raised by clients, performing analysis by looking into the logs, providing proper recommendations to handle the issue and producing the report of the issue.  Classifying the urgency of the issues, and escalating to the teams that require to be involved. Contributing to educating or supporting client services teams, to improve the response to client, documenting the work-around of known technical issues. Defining the framework of the documentation process for product changes.  Bringing the client voice to the internal, collecting the context information of the issue, recording that info in Jira, and raising it to the Dev Team for further analysis, or bug fix.

Why work with us:  Join us in realising our vision in advancing decentralisation, and leading innovation in CeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO 💪 About you:

Proven experience in working as a Technical Support Engineer. Excellent communication skills, both verbal and written. Ability to collaborate effectively with internal teams and external clients. Proficiency in using communication platforms such as JIRA, Zendesk, and Telegram. Strong documentation skills for maintaining detailed records of troubleshooting processes and solutions. Development capabilities with a minimum proficiency in one of the programming languages (C++, Java, Python, JavaScript, etc.). Ability to guide clients in implementing trading programs with the company's API. Proficiency in using monitoring and troubleshooting tools, including but not limited to: Linux Shell Script, SQL, ELK (Kibana), Grafana. Fluent English. 

Getting the job We're actively seeking talented iniduals to join our team outside of our typical hiring schedule. This proactive approach allows us to connect with exceptional candidates like you even before specific positions become available. On average, successful candidates go through five rounds of interviews and tests. Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues. Submitting your resume now ensures that you're first in line when new opportunities arise. By doing so, you'll have a head start in the selection process and get a chance to showcase your skills and experience. Get started on your application here!

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Who we are  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks_, precious metals and commodities_ they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these erse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!  Your Mission At Bitpanda, we believe that outstanding customer service is the foundation of lasting relationships and sustainable growth. As a Customer Support Associate, you’ll be on the frontline, delivering personal, timely, and expert support to our users. You’ll represent the voice and spirit of Bitpanda, building trust and loyalty with each interaction. If you're passionate about helping people and thrive in a dynamic, fast-paced environment, we want you on our team. What You’ll Do

Deliver a best-in-class support experience across multiple channels (live chat, ticketing and phone support), ensuring timely, clear, and empathetic communication with our users. Understand and resolve customer issues while ensuring a high level of satisfaction, contributing directly to user retention and brand loyalty. Collaborate with cross-functional teams to escalate issues, share insights, and ensure user feedback shapes product improvements. Analyze recurring issues and contribute ideas to optimize support workflows and improve the customer journey. Work towards inidual and team KPIs related to customer satisfaction, response time, and resolution quality while staying up to date with Bitpanda’s products and services to offer informed and confident support.

Who You Are

Prior experience in Customer Support, Customer Care, or Sales, preferably in a digital or tech environment, you are detail-oriented and dependable, consistently managing follow-ups  Proactive and empathetic communicator who thrives in a fast-paced environment, you excel at multitasking — confidently handling multiple live chats simultaneously while ensuring high-quality responses. Hands-on experience with cryptocurrencies, decentralized exchanges (DEXs), and crypto wallets is a strong advantage. Excellent communication skills in English and German – both written and verbal with strong interpersonal skills and the ability to remain calm and effective under pressure, you present a genuine interest in fintech, crypto, or investing is a strong advantage. Comfortable working flexible hours, including evenings and weekends, in a rotational shift system, and familiarity with customer service platforms (e.g., Zendesk) is a plus What’s in it for you

Hybrid-working model with 25-Work From Anywhere days* Competitive total compensation package including participation in our stock option plan Market-leading benefits programs shaped  by our Time & Flexibility policies* Company-wide and team events — both in-person and virtually! Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a erse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. * These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).

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About us:   B2C2 is a digital asset pioneer building the ecosystem of the future.The firm has unlocked institutional access to crypto by providing reliable liquidity across market conditions. B2C2’s success is built on crypto-native technology and continuous product innovation, making it the partner of choice for erse institutions globally.Founded in 2015 and acquired by Japanese financial group, SBI, in 2020, B2C2 remains a standalone company. Headquartered in the UK, with offices in the US and Japan, B2C2 OTC Ltd. is authorised and regulated by the UK’s Financial Conduct Authority (FRN 810834). We pride ourselves on our company culture and ability to attract not only the top talent but the right people. If you are looking for a role in an exciting new industry, at a dynamic company please keep reading.  SCOPE OF THE ROLE This is an exciting opportunity in which successful candidates will work in the Tech Support team Opportunity:

To grow at a fast pace as we push you to constantly give the best of yourself Work with the latest technologies and products to maximize productivity Be part of an excellent global team reporting into the Head of Support to help build your skillset working in a vibrant office environment in London Training opportunities

Role and Responsibilities

Ensure maximum uptime for production systems using real time monitoring Provide level 1 and 2 application and client support  Work closely with Development, Quant and Infrastructure teams to investigate and solve system issues Continuous monitoring of application alerts to ensure systems are running optimally Maintain and enforce good quality internal documentation  Perform weekly support duties checklists End to end ownership of client reported issues to resolution End user desktop support for internal staff

QUALIFICATIONS, SKILLS AND EXPERIENCE

A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution Excellent communication and interpersonal skills Strong English communication skills Previous experience with programming/scripting languages is preferred  A problem solver with a keen eye for detail Help in setting up the support model with the team in long term Provide phone or remote support in the non-office hours when required Preferably open to working shift hours An interest in monitoring, alerting and reporting initiatives Passionate about helping people with mixed technical ability Some experience with Apple MacBooks and Linux technologies A strong culture is a common denominator among the most successful companies and B2C2 is proud to be a values-based company.  

Ambitious - Striving to make history through world class achievements Innovative - Forward looking in our solutions for clients and employees Meritocratic - Rewarding positive contribution across the organisation Collegiate - Achieving through teamwork through a healthy environment Risk Aware – Informed decision making and considered in our practices

  Equal Employment Opportunities Policy:   B2C2 is committed to a policy of equal employment opportunity for applicants and employees and we welcome applicants from all backgrounds. It is the policy of B2C2 to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, colour, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability or certain classifications based on genetic information, or because someone is married or in a civil partnership or any other characteristic protected by federal, state or local laws, regulations or ordinances. As such, B2C2 will not tolerate discrimination against any of our employees on the basis of membership in a protected category. We are also committed to creating an inclusive environment to ensure we attract, engage, promote and retain the best talent. We will consider flexible working arrangements for any of our roles.  

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Bitcoin Depot is seeking an ATM Tech Support Specialist that will manage the optimal performance of ATM hardware and software in accordance with our standard operating procedures, provide internal and external customer service support to promote customer and end user satisfaction. Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations. We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. We currently trade on the NASDAQ under the ticker symbol BTM.   Responsibilities

Perform scheduled daily reviews of our ATM hardware and software management platform and identify ATM maintenance needs. Review internal and external requests and notifications to support ATM performance and end user service needs. Effectively triage hardware and software issues and open service calls as needed. Manage service calls assigned to providers to completion in accordance to the master service agreement and company KPIs. Review and assess ATM camera angles on a weekly basis to ensure customer images are captured in accordance with government regulatory compliance requirements.  Review ATM performance for chronic behavior and perform root cause analysis to restore ATMs to optimal uptime. Liaison with customers as needed to maintain the business partnership and mitigate escalations. Make recommendations to improve efficiency within the team and/or cross functional departments.

Assist other team members and perform other duties as assigned from time to time.

Qualifications

A minimum of one year in an ATM technical service role either in a field or call center environment. A minimum of a working knowledge level of Kaba Mas locks is preferred.  Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets. Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment. Strong, professional communications skills both orally and written. A basic understanding of cryptocurrency.

Benefits:

401K Matching Health benefits offered with a company contribution towards premiums Paid wellness membership Equity  Paid time off & holidays Annual in-person team building events Virtual team building events Remote first environment

Bitcoin Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Immunefi is looking to hire a Customer Success Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Title: Renewals Manager

Location: Barcelona, Spain

Hybrid

Job Description:

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

Elastic has launched a dynamic new hub in the modern and vibrant city of Barcelona!

As we experience significant growth in our client base, we are strategically positioning ourselves in the heart of EMEA with the creation of a dedicated Elastic Renewals Sales team based out of this thriving metropolis. This development marks a pivotal moment for professionals seeking to join a cutting edge technology company, at a time when our regional footprint is expanding rapidly!

What You Will Be Doing:

• Undertaking significant renewals projects as part of laying the foundation for a top-tier Renewals team.
• Engaging directly with Elastic's client base in your assigned territory, maintaining and growing client relationships.
• Working collaboratively with various departments including Customer Engineering, Sales, Legal, and Cloud teams to optimize the customer lifecycle.
• Delivering a consistent and seamless customer experience, reflecting the high standards of the Elastic brand.
• Contributing to Elastic's growth by not just listening but actively responding to employee feedback and innovation.
• Providing a seamless customer journey, identifying opportunities for maximising customer experience whilst optimising contract renewals.
• Boost customer retention using impactful telephone, video, and email sales strategies, while simultaneously reducing customer churn and shrinkage.

What You Bring Along:

• At least 3 years of experience within a renewals team in a fast-paced SaaS environment.
• A driven and inquisitive mindset with a strong sense of pride in your professional output.
• Demonstrable commercial acumen with an expansive approach to problem-solving
• Preferably some experience dealing with customers in our emerging markets, (UAE, Isreal)
• Fluency in English is essential, nice to have French or Dutch

Additional Information - We Take Care of Our People

As a distributed company, ersity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome iniduals with disabilities and strive to create an accessible and inclusive experience for all iniduals. To request an accommodation during the application or the recruiting process, please email candidate_[email protected]. We will reply to your request within 24 business hours of submission.

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for iniduals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Title: Relationship Management Associate

Location: Radnor, PA, US

Workplace: Remote

Department: Sales Management

Job Description:

Alternate Locations: Work from Home

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance:  is not available for this opportunity.

Requisition #: 75205

The Role at a Glance

We are excited to bring on a Relationship Management Associate, Account Service Team to join our Workplace Solutions Team supporting Workplace Solutions in a work from home environment, unless located near one of our Lincoln offices.

Background Details

The Workplace Solutions Team will help you establish and grow your career in Group Benefits providing you with coaching and development to perform in this fast-paced environment.

As a Relationship Management Associate, you will be responsible for building and maintaining relationships with clients and brokers within the 100-500 lives segment by supporting their routine group benefits plan administration needs. This role is accountable for providing dedicated service, offering a recommendable and consistent customer experience, and identifying root causes to mitigate future problems and to enhance the overall customer experience. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!

What you'll be doing

• You will maintain knowledge on current and emerging developments/trends for assigned territory and products, assessing impacts, and collaborating with management to incorporate new trends and developments in current and future solutions. 
• You will develop and maintain an understanding of LFG's products, services and operational structure to enhance ability to identify and target sales growth opportunities. 
• You will performs and delivers on routine assignments/projects for their assigned areas of responsibility. 
• You will responds to customer inquiries; ensures timely resolution and delivery of high quality customer service. 
• You will coordinates with subject matter experts, including Relationship Management Specialists, marketing, underwriting, IT, billing compliance, and legal, to resolve issues in a timely manner. You will build and maintain business relationships through effective communication via email, phone and in person with internal/external stakeholders in a customer centric and professional demeanor. 
• Identifies, recommends and champions process improvements and organizational initiatives to positively influence the team and quality

What we’re looking for

Must-have experience (Required): 

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) 
• 1+ Years’ experience in relationship management that directly aligns with the specific responsibilities for this position 
• Ability to communicate effectively (verbal/written) 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 
• Ability to work until 7 pm Central time / 5 pm Pacific time on a daily or weekly rotation basis.

Nice-to have Experience (Preferred):  

• Project and/or Relationship management experience 
• Experience working with multiple products 
• Presentation training or skills 
• Customer and/or broker facing role    
• Ability to work with others in a team environment. 
• Demonstrates strong interpersonal skills with a collaborative style. 
• Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

The pay range for this position is $42,800 - $77,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and inidual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. 

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. 

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. 

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. 

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

Junior ABAP Developer for Private Cloud

Location: Budapest, Hungary

Full-time

Hybrid

We help the world run better

• Analyze, evaluate and resolve customers' issues related to the implementation and operation of ABAP
• Maintain assigned modules by creating fixes and developing new features when necessary
• Support the customers in a considerate and professional manner to help to collect, implement and operate their solutions at the maximum potential. Occasional visits on-site also possible.
• Participate in building up a knowledge base to improve the problem-resolution process

What you bring

• Education or relevant practical experience in Software Development/Engineering, IT technologies (Bachelors, Masters and Bootcamps welcome to apply)
• Excellent communication skills both in Hungarian and in English, both verbal and written are essential
• Experience in software maintenance, debugging as well as knowledge in correction processes and tools are welcome
• Good communication skills and analytical thinking
• With professional experience: 0-3 years of experience with object-oriented programming (Java, C++, C#, .NET, VB.NET, Perl, Python). Additional experience with ABAP programming will be considered a strong advantage BUT not requirement (we will teach you)
• Database knowledge: SQL is essential
• Experience in any kind of business application and willingness to learn business processes

What we offer

• This unique opportunity to get an inside view of the processes in the #1 enterprise software vendor
• Broad expertise and cutting-edge product knowledge
• Continuous development in a wide range of technology areas
• Cloud Development and Maintenance (DevOps) on some projects
• Holistic customer view
• Professional working environment in a team of highly motivated experts
• Wide exposure to international projects
• Excellent benefit package with long- and short-term incentives
• Five-star office environment in Budapest
• Endless sport opportunities
• A hybrid working model including working from home

Meet your Team:

Inside Private Cloud Products (PCP) is the part of SAP Labs entity, inside this the Product Engineering area. It is a key element in SAP's value chain linking products and customer.

As a development unit for client-focused maintenance, the primary task of the team is to provide maintenance and support for on-premise and cloud SAP Applications to our customers.

Additionally, PCP provides Expert-on-demand services, both to our customers and internally; drives and participates in quality improvement projects; helps de-escalate critical customers by providing expertise remotely and onsite; and participates in development activities of new functionality. 

Bring out your best

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment: Developer, Cloud, ERP, ABAP, .NET, Technology

Requisition ID436268

Work Area Software-Design and Development

Career Status Graduate

Employment Type Regular Full Time

Expected Travel 0 - 10%

Location Budapest, HU, 1031

Sr. Manager, Digital Customer Programming

Location: Toronto, ONT, Canada

Hybrid

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Senior Manager, Customer Lifecycle Programs to join our erse, customer-focused team! As Senior Manager, Customer Lifecycle Programs, you will report to senior leadership and partner closely with Sales, Customer Success, Product, and Marketing teams as part of our Commercial customer engagement organization, where you will lead a team of Program Managers responsible for designing and executing digital lifecycle programs that drive customer acquisition, engagement, expansion, and retention across our 14,000+ Commercial customer base. This is an exciting opportunity to shape the strategic direction of customer lifecycle management while leading a high-performing team in a fast-paced, data-driven environment where your work directly impacts customer experience and business growth. The ideal candidate has extensive experience in program management and people leadership, with a passion for leveraging data and automation to create seamless customer journeys.

KEY RESPONSIBILITIES

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified iniduals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Senior Renewal Manager

Location: Lisbon, Portugal

Hybrid

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Senior Renewals Manager to join our talented, customer-focused team! As Senior Renewals Manager, you will report to the Renewals leadership team and partner closely with Customer Success, Sales Operations, and Account Executive teams to own the subscription renewals process for an assigned portfolio of strategic customers, driving revenue retention and contract optimization while preserving and enhancing customer relationships. This is an exciting opportunity to work in a commission-based role where you'll directly impact revenue growth while helping customers maximize their investment in PagerDuty's platform. The ideal candidate has proven experience in renewals management or account management with strong relationship-building skills and a passion for customer success.

KEY RESPONSIBILITIES

• Own the subscription renewals process for assigned customer portfolio and collaborate with internal resources to preserve and improve customer contracts and relationships
  • Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust
  • Create renewal order forms, quotes, and proposals while maintaining accurate information in Salesforce for accounts, opportunities, and renewal pipeline forecasting
  • Proactively manage renewal risks by working with cross-functional teams to develop risk mitigation plans and provide ongoing feedback to management and Customer Success teams
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewals to on-time closure while positioning up-sell opportunities

BASIC QUALIFICATIONS

• 5+ years of experience in renewals management, account management, inside sales, Customer Success Management, or renewal sales role
  • Strong interpersonal and communication skills with proven ability to maintain customer relationships over phone, email, and web meetings
  • Knowledge of IT operations and IT development organizations, systems, and tools
  • Bachelor's degree or equivalent degree or experience
  • Applicants must be currently authorized to work in the United States on a full-time basis

PREFERRED QUALIFICATIONS

• Working experience in technology or SaaS company with software subscription experience
  • Experience using Salesforce CRM and other sales operations tools
  • Proven ability to work independently in remote environment while collaborating effectively with cross-functional teams
  • Strong problem-solving skills with ability to identify issues, propose solutions, and drive resolution
  • Self-motivated learner with positive attitude and passion for helping customers succeed

Hybrid Approach:

This role is expected to come into our Lisbon office 2 days per week so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

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Title: Customer Success Manager - Cisco

Location: US - NY - Home

Job Description:

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.But the heartbeat of SHI is our employees – all 6,000 of them.If you join our team, you’ll enjoy:

• Our commitment to ersity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.

Role Description

• Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth

• Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role

• Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback

• Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies

• Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust

• Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities

• Provide support and direction to project teams to ensure successful delivery and synchronization of service projects

• Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role

• Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers

• Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs

Behaviors and Competencies

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

• Impact and Influence: Can persuade others to consider different perspectives.

• Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Business Acumen: Can analyze financial and operational data to make informed decisions.

• Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others’ emotions in moderate situations.

• Results Orientation: Can set personal goals and work towards them, achieving results consistently.

• Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.

Skill Level Requirements

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate

• Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate

• In-depth understanding of Cisco's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of Cisco technologies - Intermediate

• Ability to articulate Cisco Smartnet renewal program - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• Ability to travel to SHI, Partner, and Customer Events

• 2-4 years of experience in a technical, business, or sales role

• 1+ year of experience selling Cisco products

The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from inidual to inidual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Title: Facilitated Enrollment Representative

Location: 1 Seneca St., Buffalo, New York, USA

Buffalo, New York and surrounding areas

Full-time

Hybrid

Position Title:

Facilitated Enrollment Representative

Job Description:

Facilitated Enrollment Representative

Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Shift: Some after hours and weekend work. Requires working in the field/community centers/provider offices 4 days per week and working 1 day per week virtually from home.

The Facilitated Enrollment Representative is responsible for providing education to potential members on the Affordable Care Act and the marketplace and facilitating new enrollments.

How you will make an impact:

• Provides assistance to the community in understanding the marketplace and the insurance programs it offers.

• Provides iniduals and small businesses with assistance in completing enrollment applications.

• Educates potential members on the tools available to help narrow their plan options.

• Assists iniduals in comparing and contrasting the benefits costs and the quality ratings of different plans.

• Assists assigned Community Based Organizations with presenting product information to constituents.

• Must complete required training and authorization for FEs within 30 days of hire.

Minimum Requirements:

Requires a High school diploma or equivalent and a minimum of 1 year of experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Prior experience in healthcare preferred.

• Excellent customer service, problem solving, and communication and interpersonal skills strongly preferred.

• Understanding of Salesforce, Excel and PowerPoint strongly preferred.

Travels to worksite and other locations as necessary.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $21.81 to $32.72.

Location: New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level: Non-Management Non-Exempt

Workshift: 1st Shift (United States of America)

Job Family: MKT > Community Rel/Outreach & Educ

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.