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Title: Remote Customer Support: Inbound Phone Calls - Property Taxes - Seasonal - 04/2026

Location:

• AL Remote
• OK Remote
• PA Remote
• MS Remote
• NH Remote
• WY Remote
• KS Remote
• United States
• LA Remote
• SC Remote
• TN Remote
• UT Remote
• TX Remote
• GA Remote
• NC Remote
• ID Remote
• ND Remote

Remote

Part time

Job Description:

We Could Use Someone Like You in Our Crew.

ModSquad has partnered with a client whose software helps property owners lower their property taxes using automation and data. It identifies overpayments and enables users to save money.

• Respond to customer inquiries via inbound phone calls

• Answer questions about the client’s services and sign-up process

• Provide updates on existing accounts and service status

• Deliver empathetic, informative, and accurate support

Production Hours (Pacific Time)

• Monday - Friday: 6 AM - 4 PM

Commitments:

• Self-schedule 20 hours per week (minimum)

• 90-days (as needed)

What We’re Looking For:

• A pleasant and professional phone presence

• Previous call center experience preferred, but not required

• Strong multitasking and research skills

• Curiosity and willingness to learn new information daily

• Positive, energetic iniduals who take pride in helping others

Workspace Requirements:

• A dedicated laptop or desktop with Windows 10 or newer

• Minimum of 8 GB RAM

• Wired internet connection (Ethernet required)

• High-quality headset with noise-canceling microphone

• Quiet, distraction-free workspace for taking calls

• Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone

About ModSquad:

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Inidual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes iniduals residing in California, Colorado, New York, and Washington at this time.

MoonPay is looking to hire a Customer Operations Analyst (Mexico - 6 month FTC) to join their team. This is a contract position that can be done remotely anywhere in Mexico.

Title: Customer Service Rep

Location:  North Carolina United States

Job Description:

Req number: R7557

Employment type: Full time

Worksite flexibility: Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neuroersity to the enterprise.

Job Summary

As the Customer Service Rep. you will respond to provider questions, emails, and calls in a timely and professional manner.

Job Description

We are seeking Customer Service Representatives to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is remote and full-time. Due to our end client, clients must reside in North Carolina.

What You'll Do

• Respond to provider questions, emails, and calls in a timely and professional manner
• Assist with navigating and resolving a variety of issues, including claims and continuity of care
• Work towards meeting and exceeding call center metrics
• Manage a high volume of inbound and outbound calls with efficiency and courtesy
• Maintain detailed records of interactions, transactions, and comments
• Collaborate with Provider Relations and Contracts teams to ensure seamless service
• Contribute to team efforts by accomplishing related results as needed

What You'll Need

Required:

• High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred
• Experience in customer service, ideally in a healthcare setting
• Strong communication skills, both verbal and written
• Ability to handle stressful situations with patience and professionalism
• Proficiency with computers and typical office software
• Knowledge of healthcare systems and terminology is a plus
• Flexibility to work holidays and extended hours as required by the Department.

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

$17.00 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Title: Remote Collections Agent

Location: San Angelo, Texas; Columbus, Ohio

•  Collections
•  ID 2831
• Job Description
•  Overview

Please Note:  After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.  

Work Location: This is a remote/work from home position.

Compensation: $17.25 plus bonus 

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Call consumers to secure payments on past due accounts. Each call is unique…you’ll never get bored!
• Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit!

Qualifications

• High School diploma or equivalent
• 2 years of previous collections experience - credit card collections preferred 
• Access to high-speed internet required.
• FDCPA knowledge preferred.
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers!
• Ability to exchange accurate information effectively over the phone.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all iniduals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified inidual with a disability and any other basis protected by federal, state or local laws.

Title: Customer Service Sales Representative - Call Center

Location: Lancaster United States

Job Description:

Are you a dynamic communicator with a passion for sales? We're looking for Customer Service Sales Representatives who thrive in a fast-paced environment and excited to drive sales growth while delivering exceptional customer service. This role is based in our Call Center in Lancaster, TX.

Tuff Shed is recruiting full time Customer Service Sales Representatives with hybrid option

Build your future with Tuff Shed as a successful Customer Service Sales Representative!

Build and nurture relationships with customers and our partners at The Home Depot via inbound and outbound calls, texts, emails, and online chat. Drive sales through engaging and persuasive conversations, while meeting or exceeding targets, using our robust CRM system.

SKILLS AND EXPERIENCE:

Proactive, goal-oriented, and competitive inidual who thrives in a high-energy, sales-driven role Availability to work a flexible schedule, including evenings, weekends, and some holidays

Call Center Hours of Operation are

Monday - Saturday 7am to 9pm Sundays 8:30am to 7pm

Demonstrated experience in sales with a strong ability to drive results and meet sales goals, including direct, internet, and/or phone sales; one year preferred Strong commitment to providing excellent customer service with a solution-oriented approach in a call center or customer service environment; one year preferred Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software is highly preferred Ability to prepare written correspondence such as emails and chats that create a professional image for Tuff Shed Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public Ability to prioritize and effectively manage time Ability to work successfully within a team environment Bilingual (English/Spanish) skills a plus

WHAT'S IN IT FOR YOU?

An opportunity to join a successful company and be part of a dynamic team! We offer competitive pay, a tiered performance-based sales bonus program, and benefits! Full Time: PTO, paid holidays, medical/dental/vision and life insurance, Employee Stock Ownership Plan (ESOP), a 'Safe Harbor' 401(k) plan, Tier-based Sales Bonus Program On-Demand Access to your pay! (restrictions may apply) Work from Home Hybrid Option Available after Training: 2 days remote / 3 days in office

WHO WE ARE:

Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages, having built more than one million buildings for satisfied customers. We utilize cutting edge green technology in our materials and manufacturing processes, hold multiple U.S. Patents, and are an approved GSA vendor.

NEXT STEPS:

Learn more about us! Check out the TUFF SHED Website at www.888tuffshed.com Interested? Select "Apply!" We'd love to hear from you! Predictive Index Survey: As part of the application process.

Title: Sales Representative - CAS Houston/Austin

Location:

State of Texas, United States of America

Job Description:

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.                  

To gain market share and grow market in the Cardiac Ablation Solutions (CAS) Business by promoting, selling, and servicing Medtronic's CA Solutions’ products within assigned territory. 

CAS seeks collaborative candidates who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. We look for candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action.  

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.  

** This position is a field-based and regional role. Must be able to travel up to 75% of the time within assigned territory(ies).**  

POSITION RESPONSIBILITIES: 

• Represent Medtronic CA Solutions as the point of contact for assigned accounts 

• Responsible for sales, service, clinical / tech support  

• Manage overall relationship between CAS and account 

• Conduct sales calls to promote, sell, and service Medtronic's CA Solutions’ products and services 

• Implement quarterly sales plan and achieve sales goals and objectives 

• Maintain knowledge of Medtronic CAS products and support sales efforts of same 

• Coordinate customer activities at all meetings as assigned 

• Complete administrative reporting as assigned (for example: expense reports, account profiles and analysis, daily planners, competitive updates, and inventory log) 

• Provide ongoing field intelligence reports on competitive activity, changes in markets, distribution, and pricing, as well as input on customer preferences and product features  

• Cost-effectively manage time and assets 

• Effectively utilize sales collateral to support promotional and territorial needs 

• Train and educate customers to gain incremental business and expand market 

• Maintain proficient level of product knowledge in all assigned product lines 

• Advise customers of changes and developments related to CAS products, indications, approvals, protocols and safety information

 The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  

We seek out and hire a erse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. 

Required Qualifications:

MUST HAVE; BASIC QUALIFICATIONS: 

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME 

• High School Diploma (or equivalent) AND 6+ years' experience

OR 

• Associate's degree AND 4+ years' experience

OR 

• Bachelor's degree AND 2+ years' experience

NICE TO HAVE: DESIRED/PREFERRED QUALIFICATIONS: 

•  2+ Years of B2B experience 

• Master’s degree 

• 5+ year’s medical sales experience in hospital environment selling to electro physiologists in the EP/ Ablation market 

• Proven success in previous employment indicating high level of sales performance

Additional Job Requirements:

• Frequent required travel to customer clinics, hospitals and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers 

• Occasionally will lift and/or move up to 15 pounds 

• Must be able to stand/sit/walk for 8 hours a day 

• Over 75% travel required 

• Cath Lab / OR procedural observations as needed

Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application 

​CARDIOVASCULAR PORTFOLIO:   

Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.  

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

Salary ranges for U.S (excl. PR) locations (USD):$60,000.00 - $60,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Title: Administrative Associate 2 (Hybrid)

Location: Stanford United States

Job Description:

Stanford University, Department of Radiology is seeking an Administrative Associate 2 for the Breast Imaging ision to provide administrative and operational support working under general supervision. The AA will work with expert faculty and trainees, and through their support contribute to better patient clinical care and outcomes. The AA responsibilities encompass a spectrum of clinical, education and research coordination and support. The candidate must be highly organized, extremely detail-oriented, and able to multi-task and work independently.

Duties include*:

• Respond to inquiries, and determine and take appropriate action as required. Serve as a resource regarding a defined set of policies and procedures.
• Perform duties associated with scheduling, organizing, and operating conferences, seminars, and events, including recommending vendors for services, overseeing the production and distribution of materials, coordinating logistics, and serving as liaison with internal and external vendors.
• Draft and/or generate routine communications; coordinate production (formatting, copying, etc.) and dissemination of documents, such as presentations, course handouts, grant proposals, conference and seminar materials, complex reports, brochures, and displays.
• Plan and schedule calendar(s) based on consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies.
• Process and monitor routine financial transactions, which may include researching and resolving discrepancies.
• Maintain office supplies and equipment; obtain vendor quotations, as needed. Coordinate office moves.
• May serve as the point of contact for general maintenance, health and safety, and other facility concerns within the unit(s); report any incidents or potential safety problems to appropriate representatives. Track completion of required training.
• Maintain approved content on websites.
• May perform human resources transactional support, e.g. time cards, I9s, and/or faculty affairs support.
• May guide and train student and/or contingent workers including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, and reviewing work for quality and timeliness.
• Hybrid Work Agreement.
• Other duties may also be assigned.

EDUCATION & EXPERIENCE (REQUIRED):

High school diploma and three years of administrative experience, or combination of education and relevant experience.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):

• Proficient computer skills and demonstrated experience with office software and email applications.
• Demonstrated success in following through and completing routine tasks.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to prioritize and multi-task.

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.
• Frequently sitting.
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
• Rarely twist/bend/stoop/squat, kneel/crawl.
• Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $31.97 to $38.40 per hour. Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time
• Job Code: 4097
• Employee Status: Regular
• Grade: E
• Requisition ID: 108838
• Work Arrangement : Hybrid Eligible

Title: Senior Manager, Program Management, Technical Services

Location: Plano United States

Full time

Job Description:

Our Mission

At Palo Alto Networks, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every inidual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

As the Senior Manager for the Technical Services PMO, you will lead a dynamic team of Program Managers, Project Managers, and Coordinators dedicated to delivering successful projects for our Strategic West and Commercial customers across the North American Areas. In this critical role, you will drive customer deployment success by ensuring all projects are delivered on time and within budget. You will be directly accountable for the team's portfolio delivery efficiency, revenue targets, and customer satisfaction, while also partnering with operations and IT teams to advance PMO processes and system enhancements.

Your Impact

• Strategic Portfolio Management: Own and direct the NAM Strategic West and Commercial project portfolio, ensuring alignment with strategic business objectives and providing executive-level leadership to guarantee successful delivery.

• Team Leadership & Development: Lead, mentor, and grow a high-performing PMO team. Manage resource planning, forecasting, and staffing to build a team capable of meeting evolving service demands. Foster a culture of collaboration, innovation, and continuous professional growth.

• Delivery Excellence & Performance Management: Drive disciplined execution across all project activities. Set and govern standards for project management methodology, ensuring data integrity and operational excellence. Manage team performance to achieve key targets, including utilization, revenue recognition, deployment velocity, and customer satisfaction (CSAT).

• Risk Mitigation & Escalation Management: Proactively identify and mitigate portfolio-level risks. Serve as the senior point of contact for complex customer escalations, guiding teams to rapid and effective resolutions to protect project timelines and outcomes.

• Stakeholder & Customer Partnership: Build strong partnerships with internal teams (Sales, Customer Success, Operations, Resource Management) to ensure seamless project execution. Act as a key liaison for strategic customers, managing expectations and ensuring project objectives align with their success criteria.

Qualifications

• 8+ years of progressive experience in a high-growth technology organization.

• 5+ years of direct people management experience, with a proven track record of leading and influencing teams to deliver complex programs and projects.

• Extensive, customer-facing experience delivering projects to commercial customers and working with partners for contracting and project delivery.

• Demonstrated financial acumen, with strong ability to forecast and manage profitability, revenue, margins, and utilization for a regional services team.

• Proven ability to manage performance against key business metrics to deliver exceptional results.

• Skilled in strategic risk management and successfully de-escalating high-stakes customer issues.

• Experience managing large-scale program deployments with multiple concurrent projects, teams, and resources.

• Excellent communication (written and oral), presentation, and interpersonal skills, with a talent for fostering collaboration.

• Strong organizational skills, including tool utilization (e.g., Clarizen, Asana, JIRA), attention to detail, and prioritization in a dynamic environment.

• Adaptable and resilient when faced with shifting priorities, demands, and timelines.

• Strong proficiency with project management software such as Clarizen, Asana, and/or JIRA.

• Bachelor's degree in a STEM field, Business, or equivalent practical experience; Master's degree is a plus.

• Project Management Institute PMP certification or equivalent is a plus.

• Experience with Google's G Suite (Drive, Docs, Sheets, and Slides) is a plus.

• Willingness to travel occasionally for strategic customer engagements.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$146,000.00 - $201,500.00/yr

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without erse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified iniduals with a disability. If you require assistance or accommodation due to a disability or special need.

Palo Alto Networks is an equal opportunity employer. We celebrate ersity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Title: Clinical Support Representative (Austin, TX, US, 78701)

Location: Austin United States

Job Description:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities for the Procedural Capital product line. You will perform the value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

This territory covers Austin, DFW and surrounding area of Texas and Oklahoma

What will you do as a Clinical Support Representative

• Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory. 
• Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions. 
• Understand and effectively present technical literature and how it applies to solving the Customer needs.  
• Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration. 
• Act as a liaison between Service and Sales at the time of installation. 
• Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
• Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians. 
• Maintain knowledge for each account’s history, contacts, and current and long-term purchase plans for designated products.
• Identify and recognize key business opportunities and trends to appropriate team member. 
• Record Customer feedback and complaint information through the proper quality processes and channels. 
• Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.

The Experience, Skills, and Abilities Needed

• Required

  • Associate’s degree
  • 2 years of successful medical device sales or hospital sales experience
  • Ability to travel overnight up to 40%
  • Must be able to be compliant with hospital/customer credentialing requirements

• Preferred

  • Bachelor’s degree
  • 2 years of experience in Operating Room Integration or Sterile Processing Department
  • Experience supporting functions such as Clinical Engineering or hospital IT
  • Experience in B2B sales
  • Experience in audio visual communications

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

•    Base Salary + Incentive Compensation Program

•    Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)

 #LI-BS1 

Pay range for this opportunity is $70,000- $75,500. This position is incentive plan eligible, at target earnings of $80,000 - $85,000, depending on performance.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

Bitso is looking to hire a Tech Customer Support Analyst to join their team. This is a full-time position that can be done remotely anywhere in European Economic Area.

Title: Retail Operations Advisor, Crop Protection & Seed

Location: Canada

Department: Business_Strategy_and_Insights

Job Description:

Description

Federated Co-operatives Limited (FCL) is hiring a Retail Operations Advisor, Crop Protection & Seed on a temporary 12-month basis on our Ag Solutions team. This position is a remote opportunity and is based across Western Canada with preference for candidates based in Manitoba.

As a trusted advisor to Local Co-ops, the Retail Operations Advisor optimizes forecasting, inventory, and sales strategies to drive profitable growth in seed and crop protection. Through strong collaboration and targeted retail engagement, they elevate execution, alignment, and market performance.

What you’ll do:

• Develop and execute annual sales plans to achieve Crop Protection & Seed budget targets, guiding Local Co-ops on pricing, product movement, forecasting, and value-based selling to maximize margins and competitiveness.

• Lead business discovery initiatives to identify operational gaps and growth opportunities, designing tailored, data-driven solutions that unlock incremental sales and strengthen Local Co-op performance.

• Partner with Local Co-ops to enhance inventory optimization, forecasting accuracy, and sales trend analysis, minimizing end-of-season inventory while supporting agile retail decision-making.

• Own execution, communication, and reconciliation of FCL driven marketing programs. Enabling Local Co-ops to leverage FCL and manufacturer promotional strategies, loyalty programs, and digital tools to drive revenue and customer engagement.

• Oversee supply chain coordination, demand planning, and reconciliation processes, proactively resolving shortages, allocating product when required, and supporting logistics and customer service to maintain retail continuity.

Who you’ll work with:

The Collaborators: You will work closely with other functions in the Ag Solutions team including Key Account Managers, Category Managers and the Agro Customer Service and Replenisher teams, as well as Grow Team Advisors. 

The Customers: You will demonstrate customer focus while building relationships with Local Co-op Agro Managers, Operational & Division Managers, and Agronomists.

Why it matters:

Who you are:

• Have 6-9 years of operational and/or sales experience, including 3+ years in the crop protection and seed industry.
• Have a bachelor’s degree in agriculture or business (a combination of relevant education and experience may be considered).

What we offer:

• Competitive salaries, short-term incentives, a comprehensive benefits package, and an employer-contributed pension plan.
• Encouragement to take advantage of learning opportunities to grow and develop as a Team Member. 
• As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth.

We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.  FCLHP

As this position is considered a position of trust, you may be required to complete a criminal record check in accordance with FCL policies.

FCL embraces ersity and inclusion. We’re working to create a workforce that is as erse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.

About Us

As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. Our work is guided by our values of integrity, excellence and responsibility and driven by our vision of building sustainable communities together. To learn more about who we are, visit www.fcl.crs.

Job Info

• Job Identification13367
• Job CategoryRetail Operations Advisory
• Job ScheduleFull time
• Locations 401 - 22nd Street E Box 1050, Saskatoon, SK, S7K 0H2, CA(Remote)
• Job TypeStandard
• Regular or TemporaryTemporary

Title: Sr. Customer Success Manager

Location: Los Angeles / Hybrid

Category: Customer Success

Job Description:

We’re building the AI-powered future of maintenance.

UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it. We’re the creators of the world’s first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.

What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations. We’re leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.

Why join us:

• Own the AI-first transformation of an entire industry.
  Every feature we ship leverages AI—from predictive work orders to sensor-driven automations. You’re not just iterating—you’re pioneering how data reshapes physical operations.
   
• Real traction, real scale.
  Recognized as Gartner’s #1 Facility Management solution and G2’s top-rated CMMS, we’ve earned market leadership through product, not puff.
   
• A company where builders thrive.
  We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things. Our culture rewards bold thinking, not bureaucracy.
   
• Global team, local energy.
  With 100+ employees across the world, we support remote-first work with deep investment in our LA HQ—where certain roles and leadership converge for rapid innovation.
   
• Equity and upside, not just a paycheck.
  Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.

If you’re driven by impact, energized by AI, and hungry to transform a legacy industry—we’re hiring!

POSITION SUMMARY

As a Sr. Customer Success Manager (Sr. CSM), you will be responsible for a portfolio of accounts within our “high touch” engagement model. Your core focus will be to drive product adoption, maximize customer value, and to perform proactive activities to mitigate churn risks as well as uncover expansion opportunities. You will serve as the primary advocate for the customer and work with cross-functional teams to deliver an exceptional customer experience. Success in this role will be measured by key metrics such as revenue retention, revenue expansion, customer engagement, and account adoption outcomes.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Customer Ownership & Engagement

• Manage a dedicated book of business within a high-touch engagement model, serving as the primary point of accountability for customer success.
• Build strong, trusted customer relationships through recurring weekly or monthly meetings, ongoing email and phone communication, and periodic onsite engagements.
• Multi-thread engagements within high-ARR accounts by identifying, engaging, and sustaining relationships with multiple stakeholders—including champions, administrators, and executive sponsors—to ensure continuity, alignment, and long-term partnership.
• Act as a trusted product advisor, driving sustained usage and adoption of UpKeep’s core platform and all add-on products to maximize long-term customer value.
• Share best practices related to user adoption, system administration, and maintenance workflow optimization to help customers achieve their desired business outcomes.
• Deliver value-driven engagements such as adoption check-ins, quarterly business reviews (QBRs), and tailored product walkthroughs.
• Drive consistent customer engagement across multiple channels, including email, phone, video conferencing, webinars, and onsite visits as needed.
• Conduct proactive outreach to non-engaged or at-risk accounts to assess customer needs, satisfaction, and overall partnership health.
• Complete a defined number of customer touchpoints each week (e.g., phone calls placed and meetings hosted) to maintain momentum and visibility across accounts.

AI-Enabled Execution

• Leverage AI daily to prepare for meetings, execute engagements, summarize outcomes, and deliver timely follow-ups.
• Use AI to reduce manual effort, improve efficiency, and drive consistency across the customer lifecycle
• Promote and support adoption of UpKeep’s AI capabilities by guiding customers in transforming manual workflows with UpKeep Intelligence and related AI solutions.

Revenue Retention

• Proactively monitor account health scores, usage trends, and risk indicators to identify and mitigate churn or downgrade risks.
• Rally internal executives and senior stakeholders for key renewal discussions and high-risk customer situations to reinforce partnership value and executive alignment.
• Partner closely with the Retention Team to resolve churn and downgrade requests and reinforce long-term customer value.

Revenue Expansion & Renewals

• Identify expansion opportunities through proactive discovery and make strategic recommendations for plan upgrades, additional users, or additional products.
• Collaborate with the Sales team to support renewal confirmations and expansion motions, particularly within high-ARR accounts.

Cross-Functional Collaboration & Process Improvement

• Partner with Technical Support, Professional Services, Sales, and Product teams to address customer needs and deliver a seamless, high-quality customer experience.
• Contribute to the continuous improvement of internal processes, playbooks, and standard operating procedures.

TRAVEL

• Ability to travel up to once per quarter for customer onsite visits.

EXPERIENCE

• Bachelor's Degree a plus in business, communications, or similar field 
• 2+ years experience in a customer-facing customer success or account management role
• Experience with Salesforce
• Experience with being measured by Gross Revenue Retention, Net Revenue Retention, or similar metrics
• Experience with a previous cloud-based or SaaS company

KNOWLEDGE

• Ability to honor deadlines and follow through on commitments
• Outstanding prioritiztaion, organization, and time management skills
• Strong written and verbal communication skills. Ability to manage multiple streams of communication
• Strong web presentation skills
• Basic technical aptitude to understand how to troubleshoot issues and provide effective solutions
• Possess ability to diagnose non-technical issues and prescribe next steps
• Possess ability to set clear expectations with customers 
• Possess ability to be assertive but empathetic during customer interactions
• Skillful at managing relationships
• Possess basic business acumen to understand how business principles relate to customer success

DESIRED BEHAVIORS

• Self-starter that thrives in fast-paced environments
• Works well with others
• Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
• Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
• Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
• Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. 
• Takes responsibility for their own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. 
• Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in erse perspectives. 
• Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work.  
• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values.

COMPENSATION

This role will receive a competitive base salary + annual bonus + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is $90,000 - $100,000  USD per year.

Company History & Product:

UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app. The idea was simple but powerful: put modern software in the hands of frontline technicians—and transform how maintenance gets done.

Today, UpKeep is the leading cloud-native Asset Operations Management platform, serving over 4,000 businesses worldwide across manufacturing, utilities, healthcare, and beyond. Our Industrial IoT and AI-first software helps maintenance and facilities teams streamline work, predict failures, and act faster—with real-time insights and automation at their fingertips.

We’re building for the deskless workforce—the essential workers who keep our physical world running—and arming them with the tools they deserve.  In a world re-shoring manufacturing, accelerating automation, and embracing AI at scale, we’re riding the next macro wave—and leading the transformation of legacy maintenance into intelligent operations.

Title: Customer Service Team Lead - Pensions (Remote within the UK)

Location: Fora - Shoreditch - Montacute Yards London, E1 6HU United Kingdom

Department: Customer Support

Job Description:

Chip is on a mission to make saving and investing effortless for everyone. With a product suite spanning savings, ISAs, and investment accounts, we're now launching our SIPP pension — and we're looking for the right person to help us get it right for customers from day one.

This role sits at the heart of one of Chip's most significant product launches. As we bring our SIPP pension to market, we're looking for a Team Lead who can help shape what great customer support looks like from day one, and grow with the proposition as it evolves. As Chip's proposition matures, our ambition is to move toward more personalised, regulated support for customers, and this inidual is likely to play a leading role in shaping how CS delivers that. If you're motivated by helping build something, not just running it, this is the right opportunity.

You'll be part of a broader CS team, leading on Pensions while contributing to the wider range of customer queries and subjects across Chip's product suite. You'll report to the Customer Service Manager and work closely with colleagues across CS leadership to ensure consistency in standards, process, and direction.

What you can expect to be doing:

Pensions SME

• The go-to person within CS for all things pension and SIPP — building and maintaining internal knowledge, guidance, and processes as the product evolves

• Primary CS liaison with the Product team — translating customer insight into actionable feedback, flagging friction points, and contributing to the pension customer experience roadmap

• Keeping across regulatory developments relevant to SIPP and pension products and ensuring the team is always up to speed

• Playing an active role in how Chip develops more personalised, regulated support for customers over time

Leading your team

• Day-to-day line management of a broader CS team with a Pensions specialism — setting the standard, driving performance, and developing people

• 1-2-1s, probation reviews, personal OKRs, and performance management

• Experienced in having difficult conversations and comfortable holding people to account with fairness and consistency

• Creating an environment where people are motivated, supported, and clear on what good looks like

Operational responsibilities

• Representing Customer Support in the Pensions work stream — SLAs, KPIs, blockers, and solutions

• Rota management, leave, sickness cover, and OOH planning — always with a risk-based eye on customer impact

• Supporting the team with complex pension enquiries and acting as the escalation point when it matters

• Using data to understand performance, spot trends, and drive continuous improvement

• Ensuring full compliance with FCA regulatory requirements across every customer interaction

What we’re looking for:

Essential

• Experience managing customer support teams within an FCA-regulated financial services environment, pensions, investments, mortgages, financial advice, or similar

• A solid grasp of the compliance obligations that come with supporting customers on regulated products

• A natural subject matter expert, someone who builds knowledge, shares it well, and uses it to influence across teams

• A people-first leader with a genuine track record of developing and getting the best out of a team

• Operationally sharp, comfortable with data, SLAs, and the day-to-day reality of running a busy CS function

• Motivated by helping build and shape, not just maintain

Desirable

• Direct SIPP or pension product experience

• Experience in or adjacent to environments moving toward more personalised, regulated customer support

What we’re really looking for: 

We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone.

We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for.

We want real people. People with interests, perspective and personality. The best teams are made up of iniduals who bring different experiences into the room, not just polished CVs and good interview answers.

So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard.

Working Hours 

• Monday to Thursday: 9:00 AM – 6:00 PM

• Friday: 8:00 AM – 4:00 PM (Start your weekend early!)

Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!

PERKS 

• £45,000 per annum

• Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.

• Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £45,000. Plan ahead with confidence while you grow your career! 

• Private medical insurance (medical history disregarded)

• Employee Assistance Programme

• Cycle to work scheme

• Season ticket loan

• Free ChipX subscription for UK-based employees

• We are an equal-opportunity employer and value ersity

• Flexible working arrangements

• 28 days holiday plus bank holidays, plus the days between Christmas and New Year 

• Annual training budget for courses, workshops, or conferences to help you advance your career.

• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing

• Company laptop

• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup

Our Interview Process: 

1. Video screen with someone from our Talent team

2. Video interview with the hiring manager

3. Final interview with VP of Customer Support

 About Chip

Chip’s mission is to make your life wealthy

We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions.

We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth.

The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.

Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.

Our vision

To be the most personal digital wealth manager in the UK

Who we are

Chip has a creative and erse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously.

Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards.

Our Values

Be ACCOUNTABLE

Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible

Be BOLD

Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers

Be COLLABORATIVE

Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of ersity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Note to Agencies

Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

Title: Account Manager

Location: Vancouver, British Columbia, Canada

Department: Account Management

Employment Type

Full-Time Salaried

Minimum Experience

Mid-level

Compensation

$99,000 - $110,000

Job Description:

The Company

Merchant Growth is Canada's leading fintech for small business financing and one of the country's most recognized growth stories, celebrated by The Globe and Mail's Top Growing Companies and BC Finalist for Deloitte's Best Managed Companies. We're on a mission to fuel the ambitions of Canadian business owners with the most convenient, accessible, and trusted financing experience in the market. Powered by a rapidly advancing tech platform and a team that loves to build, what we're building genuinely moves the needle for business owners across Canada.

As an Account Manager, you will play a key role in building and managing lasting relationships with existing customers and identifying new financing opportunities for them. You will join a high-performing, creative, and collaborative group known for scaling teams with intention, solving meaningful challenges, and creating space for talented people to do their best work. If you're energized by growth, excited by tough and rewarding challenges, and looking for a place where your contributions matter, this is the opportunity that makes careers.

The Role

We are seeking a high-performing and motivated Account Manager to maintain outbound and inbound engagement with renewal customers and execute strategic outreach initiatives outlined by your manager. You will also be responsible for identifying and qualifying additional funding needs through various customer interactions, including proactive follow-ups and targeted outreach. This role requires consistently meeting or exceeding daily, weekly, and monthly activity metrics while maintaining a high standard of professionalism and persistence.

Success in this position will require strong relationship management skills, effective communication, the ability to handle objections confidently, and a proactive approach to uncovering new business financing opportunities.

Duties & Responsibilities

• Actively seek out new opportunities for our internal customer base by offering business financing solutions.
• Consistently achieve or exceed daily, weekly, and monthly targets for calls, emails, and qualified opportunities created and funded.
• Develop relationships with internal customer base to identify revenue opportunities
• Respond to all incoming internal customer inquiries
• Coordinate, negotiate and prepare applications and funding terms
• Help develop and maintain a database of qualified leads, through referrals, telephone canvassing, cold calling, email and networking
• Maximize all opportunities in the process of closing a sale
• Execute the daily goals and priorities assigned by your manager.
• Adhere to company policies and understand procedures and concepts of deal structure and strategy.
• Provide excellent customer service to our customers and maintain high standards

Knowledge, Skills & Abilities Required

• Consultative approach to selling and comfortable with being on the phone all day
• Strong ability to exercise own judgement and use discretion while working independently
• Knowledge of financial services market structures (lenders, aggregators, brokers, etc.)
• Knowledge of maintaining information in a CRM such as Salesforce and Salesloft
• Highly self-motivated and results-oriented with a strong focus on achieving goals and succeeding
• Organized and detail-oriented with an ability to be creative in customer sales generally and qualifying opportunities for further analysis and consideration
• Ability to manage and optimize lead generation processes and pipelines for the internal customer base.
• Entrepreneurial attitude with an ability to work autonomously and as a part of a team in an agile and fast-paced environment
• Strong written and verbal skills.
• Enthusiastic, passionate, humorous and compassionate with a strong desire to learn

Minimum Qualifications

• A diploma or a degree and/or a combination of relevant experience.

• Previous experience in sales is required (2+ years).

What We Offer

• An exciting position with a leading Canadian fintech company
• A remote-first workplace with an option to work in office (we are in Gastown, Vancouver)
• Competitive salary
• Comprehensive group health benefits (Life, AD&D, Extended Health & Dental and Travel Insurance)
• Company-wide monthly Lunch and Learns and team events
• A collaborative team environment
• Education and learning benefits

Title: Phone Center Scheduler (Remote Position within 90-mile radius of Chattanooga, TN)

Location: Chattanooga, Tennessee, 37404 United States

• Chattanooga, TN, USA
• Full Time
• 401(k), 401(k) matching, health insurance, dental insurance, vision insurance, disability insurance, flexible spending account, life insurance and paid time off

Job Description:

The Center for Sports Medicine and Orthopaedics is seeking a Phone Center Scheduler for a full-time position in Chattanooga, TN.

Center for Sports Medicine & Orthopaedics is Chattanooga's leading provider of multi-specialty orthopaedic care since 1979. We have 12 convenient locations in the Chattanooga, North Georgia and surrounding area. We offer advanced sports medicine, orthopaedics, surgery, physical and occupational therapy and sports training.

Benefits include 401(k), 401(k) matching, health insurance, dental insurance, vision insurance, disability insurance, flexible spending account, life insurance and paid time off.

Responsible for answering phones, scheduling appointments, verifying insurance, calling patients to schedule due to faxed referrals from providers, rescheduling appointments as needed, answering patient portal cases, and working on emails sent over by nurses' staff.

Must be able to work efficiently in a fast-paced environment and adapt to frequent scheduling updates and provider preferences. Maintain working knowledge of all phone center duties and provide cross-coverage for team members as needed.

Education requirements: High School graduate or GED equivalent required.

Previous experience with information management in a medical office or similar setting preferred. Completion of a program of study in medical terminology and legal aspects of medical information management is preferred.

No nights/weekends/holidays. Day shift M-F.

Must be located within the following states: TN, GA or AL.

Title: Property Claims Specialist

Location: Remote, United States

Job Family

Claims Services

Position Type

Remote

Job Description:

Overview

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!

Position Summary:

If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you!

Upon completion of the training program, ideal candidates will transition into a property claims Specialist adjusting position, performing virtual inspections, and/or collaborating with vendors, to estimate losses damaged by fire, water, weather, or other unexpected events. 

The Property Claims Specialist will apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle property claims involving loss or damage to personal property, potentially including related structural damages, in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.

Geo-Salary Information

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$44,466 to $77,881 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$40,424 to $70,801 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$36,381 to $63,721 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Essential Job Functions:

• Investigate and resolve Homeowners claims of minor to moderate complexity in a timely and efficient manner. 
• Investigates Homeowner personal property losses by obtaining relevant loss information from insureds, vendors, witnesses, and other interested parties, through the use of statements, policy reports, etc.  
• Ability to use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting.
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
• Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval. 
• Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
• Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
• At times may direct, monitor, and review files handled by independent adjusters to conclusion.
• Other functions may be assigned

Qualifications

Education:

Preferred: 

• Bachelor’s degree preferred or equivalent combination of education and experience. 

• Ability to obtain state specific property claims licensing, as required.

• Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.

Experience:

Minimum: 

• Experience in a related field: property claims experience, customer service environment, retail.

• Are known for clear and professional communication, both written and verbal

Preferred: 

• Have prior experience using estimating software like Xactimate. 

• Are bilingual and/or have prior military experience is a plus

• 1-3 years equivalent industry experience is preferred

Skills & Abilities:

Minimum: 

As a Property Claims Specialist I, you will:

• Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve structural damage or personal property claims 

• Have a passion for outstanding customer service 

• Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.

• Be comfortable with and adaptable to new technology and business tools

• Be able to seamlessly transition between various methods of inspection, including video, or photo, to write a damage estimate:

• Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.

• Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having erse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Perks and Benefits

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range

USD $44,466.00 - USD $77,881.00 /Yr.

Title: Unified Communications Engineer

Location: United States

Job Description:

Position Category

Information Technology

Clearance

Public Trust

Responsibilities

Peraton is seeking a Unified Communications Engineer to join our team of qualified, erse iniduals. The ideal candidate will support the Department of Homeland Security (DHS). This inidual will support our government customer’s erse communications platforms (Video Conferencing, Conference Room Video Teleconference Communications, Voice Over Internet Protocol, Voicemail, and Enterprise Content Delivery. The Unified Communications infrastructure is built predominantly on Cisco's communication equipment and applications. 

This position is remote.

Day to Day Roles Responsibilities:

• Review, analyze, and understand the existing Unified Communications infrastructure and make recommendations for enhancement
• Assists in the engineering of Unified Communications solutions to meet new requirements and enhancements to existing Unified Communications services to include identifying hardware refresh recommendations.
• Create and document requisite network configuration.
• Performs design, project management, acceptance testing, and vendor assessment activities.
• Communicate with internal and external groups to determine communications requirements and prepare engineering specifications to ensure functional requirements are met.
• Ensures the accuracy and completeness of systems documentation.
• Helps prepare, maintain, and troubleshoot communications systems.
• Expected duties include help in the design and the development of system equipment, as well as installing and testing system equipment and implementing procedures to make all components operational.
• Involved in all aspects of service delivery, from carrying out feasibility exercises and determining connectivity and signal access, to preparing detailed, technical, and operational documentation.

#TSAIMPACT

Qualifications

Basic Qualifications:

• Bachelor’s degree and 8 years experience or Associate’s degree and 10 years of experience or Master's degree and 6 years of experience or a HS diploma/equivalent and 12 years' experience  
• U.S. Citizenship required; Must have the ability to obtain a DHS Entrance on Duty (EOD) clearance
• Experience with Cisco Unified Communications Platforms to include VoIP, voicemail, messaging, to include but not limited to Cisco WebEx, Webex Cloud Calling, Jabber, VTC, UCCX, Finesse.
• Knowledge and experience with networking and networking protocols
• Proven experience in Unified Communications Engineering and systems
• Possess ITIL Foundation certification or the ability to obtain within 30 days of hire

Preferred Qualifications:

• Experience with cloud based unified communications solutions
• Professional-level Cisco certifications desired
• Appropriate security certifications centering on networking and unified communications
• Experience with VTC systems and their integration within unified communications platforms
• Effective Communication skills - verbal and written
• Listening skills
• Problem analysis and problem solving
• Attention to detail and accuracy
• Customer Service oriented

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the inidual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

Title: Bilingual - Remote Customer Service Agent

Location: Gulfport, Mississippi, 39503 United States

Job Description:

• 15.50 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance!
• Hourly
• Full Time
• Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off,

Representante de Servicio al Cliente Remoto (Tiempo Completo)

Un Rol Donde el Profesionalismo se Encuentra con el Propósito

Disabled Veteran Solutions (DVS) está contratando Representantes de Servicio al Cliente de llamadas entrantes para apoyar programas gubernamentales en áreas como seguridad, salud y servicios humanos, y beneficios estatales.

Si eres una persona que disfruta ayudar a los demás, se comunica con claridad y se enorgullece de hacer las cosas correctamente, esta es una oportunidad para construir una carrera estable y a largo plazo en un entorno estructurado y orientado a una misión.

Fecha de inicio: 18 de mayo de 2026

Qué Harás

En este rol, serás el primer punto de contacto para los clientes, brindando apoyo, respondiendo preguntas y ayudando a resolver una variedad de necesidades relacionadas con el servicio.

Tus actividades diarias incluirán:

Responder llamadas entrantes y ofrecer una experiencia profesional centrada en el cliente

Lo Que Buscamos

Buscamos personas confiables, orientadas a los detalles y cómodas trabajando en un entorno remoto.

Diploma de escuela secundaria o GED requerido; educación adicional es una ventaja

Deseable:

Habilidades bilingües (inglés/español)

Lo Que Necesitarás para Trabajar Desde Casa

Internet confiable de alta velocidad

Horario y Capacitación

Capacitación: 9:00 AM - 4:30 PM EST (primeras dos semanas)

Por Qué DVS

Disabled Veteran Solutions es una pequeña empresa propiedad de veteranos discapacitados reconocida a nivel nacional (SDVOSB), conocida por ofrecer servicios de apoyo de alta calidad.

Estamos orgullosos de crear oportunidades de empleo significativas mientras mantenemos una cultura sólida orientada al rendimiento. Aquí, tu trabajo importa, y tu crecimiento es respaldado.

Si estás buscando un rol donde puedas contribuir, crecer y ser parte de un equipo que valora hacer las cosas correctamente, te animamos a postularte.

A pre-employment drug screening and criminal background check are required prior to employment.

Title: CRM Specialist

Location: Westwood United States

Job Description:

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

The Specialist, CRM will assist with strategy and execution of retention channels at HEYDUDE. This includes email, SMS and direct mail with an additional focus on bringing GTM campaigns to life. This role will make advancements in segmentation, content, and personalization with the objective of enhancing the customer lifecycle journey and meeting revenue targets. This is a highly collaborative role, partnering with cross-functional teams to meet company goals while maintaining a customer-centric experience and delivering relevant content to the appropriate audience.

What You'll Do

• Collaboratively build the campaign calendar for your communications channels, ensuring it meets commercials needs and supports brand storytelling priorities
• Brief content needs to content creation team, advising on best practices within your channels and meeting regional relevance and nuance
• Manage the campaign ops team by briefing in all campaign elements needed for deployment (targeting, content, landing pages, etc.)
• QA all campaigns prior to deployment, with ultimate accountability for accuracy and quality
• Manage a robust, always-on testing calendar to drive optimizations across CRM channels
• Analyze campaign results, drawing insights that drive performance and incrementally improve CLV
• Partner with internal data teams to continually improve targeting and measurement capabilities
• Own the health and performance of the customer database
• Assist in budget forecasting and reporting

What You'll Bring to the Table

• Bachelor's Degree in Marketing, Communications, Advertising or related field Bachelor's degree
• 2+ years digital marketing experience working in a fast-paced environment
• Knowledge of website analytics tools
• Proven experience in enterprise-level ESPs (SalesForce Marketing Cloud highly preferred) with the ability to make immediate level changes to campaign creative, structure, and scheduling
• Proven campaign management experience defining targeting strategies that drive results
• Team player with demonstrated ability to work effectively with multiple cross-functional groups
• Strong analytical and problem solving skills
• Strong project and time management skills
• Strong communication skills with the ability to gain alignment and problem solve collaboratively
• Takes initiative to generate ideas to drive business and contribute to organizational effectiveness
• Results oriented with a bias for action.

#heydude

The Company is an Equal Opportunity Employer committed to a erse and inclusive work environment. We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: CRM Specialist

Salary or Pay Range: $69,000 - $79,000

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.

Job Category: Corporate

Title: Member Service Representative - Bilingual Preferred

Location: New York United States

Job Description:

• 120 Broadway, New York, NY, USA
• 25.01-28.14 per hour
• Hourly
• Full Time
• PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts

Member Service Representative

VillageCareMAX

112 Charles Street, New York, NY 10014

Hybrid - Must reside in NY, NJ or CT

VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team. Some of your daily activities will include:

• Handling incoming telephone calls and answering questions for members and providers
• Assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care.
• Data entry for authorizations under the direction of the Care Management Supervisor.
• Arrange appointments with physicians and other health care provider services.
• Assist members in selection of participating providers that will help them improve the quality and outcomes of care.

We would like to speak to those who have 3+ years of experience in a related healthcare call center or service environment. High school diploma required - Associates degree strongly preferred. Bilingual preferred.

Must reside in NY, NJ or CT

There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from work leading carries and competitive compensation than we would love to speak with you!

• PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts

VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each inidual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.

Title: Travel and Expense (T&E) Program Specialist (Alpharetta, GA, US, 30009)

Location: Alpharetta, GA United States

Hybrid

Job Description:

Job ID: 522927

CRH's Americas Materials ision is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

Job Summary

We are seeking a skilled and experienced AMAT SSC Travel and Expense (T&E) program Specialist to support our Shared services. This role involves Concur expense solution administration and partner with management in ensuring adherence to the Company's Corporate Card Policies and Procedures. The Corporate card analyst manages the configuration of the Concur rules to support operations, resolution of escalated T&E program issues, communications to end users, and active participation in all related strategic projects. As a subject matter expert, the ideal candidate supports new process implementations to completion and improve the customers' experience.

What Procure-to-pay (P2P) does

(P2P) streamlines the process of processing invoices, ensuring suppliers are paid efficiently and managing the Travel and Expense program. By centralizing accounts payable functions, it fosters consistent standards, improved compliance, and enhanced visibility across an organization. P2P empowers the organization to reach a high level of efficiency while minimizing errors and enhance vendors and internal customer experience. Furthermore, the Shared Service P2P department can leverage data analytics for better decision-making, optimizing overall financial and operational performance.

What Shared Services Does

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency.Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence. SSC's primary functions include:

• O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
• R2R (Record-to-Report): Enables robust financial reporting and accounting.
• P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense Program.
• Center of Excellence: Drives innovation and continuous improvement.
• Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Key Responsibilities

• Sustain a culture of continuous improvement to deliver effective and efficient travel and expense administration.
• Use proper analytical tools to monitor, analyze and investigate inefficiencies or process failures to develop and propose improvement implementations.
• Monitor proper T&E controls as well as key operational management controls.
• Propose concrete action plans to Management regarding training needs based on the frequency of problem types, audit findings, and inquiries from cusstomers. Also, deliver feedback on suggested policies and procedures to gain efficiencies and overall compliance with expense management tools and platforms.
• Provide guidance and training to card holders and Concur users as needed. Support them with any expense reporting issues. Questions must be handled with diplomacy, friendliness, accuracy, timeliness, and confidentiality.
• Provide necessary reports and analyses to management, conduct sensitive investigations, and enforce compliance with Travel and Expense company policies.
• Support external audit efforts and maintain familiarity with SAP elements (e.g., chart of accounts, profit center and cost center hierarchies).
• Remain abreast of best practices and trends relevant to corporate card administration, shared services, and related technologies.

Qualifications

• Bachelor's degree in accounting or related field preferred.
• Minimum 2 years of experience with SAP Concur administration.
• Minimum 2 years of experience in working within Corporate Card functions in a Shared Service.
• Proven track record in delivering high levels of customer service.
• Excellent communication and leadership skills.
• Strong problem-solving abilities and strategic mindset.
• Familiarity designing and standardizing processes, preferably transactional activities
• Working knowledge of the building products/construction industry preferred
• Ability to navigate competing priorities from various stakeholders and make decisions while maintaining collaborative culture.
• Solution-oriented consensus builder, and trusted partner across the organization

Work Environment

• Hybrid role with flexible work options, requiring some in-person presence.
• Normal office working conditions with a quiet noise level.
• Able to communicate by telephone and in person.
• Able to use a computer for word processing, email communication, and document preparation.
• May require sitting for extended periods.

Location

• Hybrid - 3 days in office. 100% in office during transition.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, ersified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Title: Senior Director, Customer Success

Location: Aurora United States

Job Description:

Aurora, IL (Hybrid)

The Senior Director, Customer Success will define and lead Sonova's North American customer success strategy while ensuring exceptional execution across Customer Service, Technical Support, Lead Generation, and Software Support teams. This role combines strategic vision with hands-on operational leadership to deliver best-in-class customer experiences, drive operational excellence, and position Sonova as the industry leader in customer satisfaction and service delivery.

Responsibilities:

• Define and execute a multi-year customer success strategy aligned with business priorities, product launches, and evolving customer needs
• Lead and develop a large, multi-channel organization across retail and wholesale customer support functions, fostering a high-performance, customer-centric culture
• Drive operational excellence through workforce planning, capacity modeling, and daily management systems that improve productivity and service levels
• Establish scalable processes and governance to ensure consistency, quality, and efficiency across all customer-facing teams
• Champion resolution of high-impact customer issues, partnering cross-functionally to drive timely, effective solutions
• Integrate systems and processes across Customer Service, Technical Support, and Software Support to enable seamless, end-to-end customer experiences
• Develop and implement KPI frameworks to measure performance, including service levels, response times, resolution rates, and customer satisfaction
• Leverage data and analytics (CRM, telephony, ERP) to identify trends, drive insights, and inform strategic decisions
• Evaluate and implement new technologies, including AI-driven tools, to enhance efficiency, automation, and customer engagement
• Lead change management initiatives, particularly during product launches and organizational transitions, ensuring minimal disruption to customer experience
• Partner closely with Sales, Marketing, and Operations to align on customer needs, drive revenue growth, and improve retention
• Manage departmental budget, ensuring cost optimization while maintaining high service standards

More about you:

• 15+ years of progressive Customer Support, Customer Success, or Customer Service leadership, including experience at the Director / Sr. Director level
• Proven experience leading large, multi-channel teams (100+ employees), including remote or hybrid environments
• Strong track record of driving transformation, operational excellence, and customer-centric strategies
• Experience partnering cross-functionally with Sales, Marketing, and Operations to drive growth and retention
• Deep understanding of customer service technologies (CRM, workforce management, telephony) and data-driven decision making
• Demonstrated ability to balance strategic planning with hands-on execution in a fast-paced environment
• Excellent leadership, communication, and influencing skills with a strong customer-first mindset

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources

What we offer:

• Medical, dental and vision coverage*

• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts

• TeleHealth options

• 401k plan with company match*

• Company paid life/ad&d insurance

• Additional supplemental life/ad&d coverage available

• Company paid Short/Long-Term Disability coverage (STD/LTD)

• STD LTD Buy-ups available

• Accident/Hospital Indemnity coverage

• Legal/ID Theft Assistance

• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*

• Paid parental bonding leave

• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)

• Robust Internal Career Growth opportunities

• Tuition reimbursement

• Hearing aid discount for employees and family

• Internal social recognition platform

• Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $154,000 - $220,000. This role is also bonus eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance inidual needs with business goals, offering flexibility and inidualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of erse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Title: Customer Support Specialist

Location: Salem United States

Job Description:

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability-without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.

Come join Interface and be part of something bigger-help us make an impact not only in the flooring industry, but through our industry-leading sustainability initiatives!

We also offer benefits designed to support your work and life:

• Hybrid work model

• Comprehensive benefits package

• 401(k) with company match

• Generous paid time off

• Weekly catered breakfast

• Mental health and wellness support

Customer Support Specialist

The CSS is responsible for teaming with the Account Executives (AE's) to develop and sustain business. The CSS works to assure quality and timely delivery of services and products.

Essential Skills

To perform this job successfully, the CSS must exercise judgment, discretion and tact in all business matters and business relationships. Strong interpersonal skills and the ability to maintain cooperative working relationships with coworkers are essential. nora promotes collaborative problem solving in both formal and informal work teams. Participation in, and contribution to, teamwork is required.

Responsibilities include, but are not limited to, the following:

• Manage projects of high complexity within our CRM system by overseeing all sales phases from when the project is a new lead, to developing, subsequently to bringing PO's in. The CSS touches every aspect of the project from beginning to end.
• Call on Flooring Contractors, General Contractors, Architects, Designers, and all End Users (hospitals/higher ED, K-12 ext.). Act as an outfacing team, who talks to all customers.
• Research new leads through lead service, setting up saved searches and locating leads based on our market segments.
• Vet all sample orders from website, calling customers to find out more project information before shipping samples and qualifying what could be a new lead.
• Responsible for maintaining all customer accounts and contacts within the CRM system.
• Complete weekly tasks generated through CRM through customer accounts and opportunities.
• Manage nora sales splits through CRM to ensure proper sales commission.
• Responsible for distributing all formal quotes & coordinating the pricing structure with the AE to stay within budget.
• Run reports for sales managers, AE's and market segment managers based on past revenue history and sales number goals.
• Recommend products for various technical spaces within facilities. Sometimes review take-offs and drawings with an understanding of blueprints.
• Manage inventory levels with customers to make sure nora meets their demanding installation schedules.
• Work with customers to change colors when inventory is not available, by checking alternate colors & sending all parties involved new samples to get a new color selected.
• Main point of contact in AE's absences such as medical leave, maternity leave, vacation times and during instances of open territories (no rep). During these absences, the CSS is responsible for both their job responsibilities as well as the AE's.
• Initiate scheduling resources for demanding projects such as technical and maintenance support.
• Work alongside technical team to ensure mock-ups and sales trials are created and shipped out in a timely manner.
• Create weekly agendas highlighting where the team needs to focus. Focusing on opportunities that need more attention to move through the CRM funnel. A recap is sent out after the call.
• Conduct weekly conference calls with the AE in which the 30-60-90 report is reviewed and sales phases are assessed for accuracy. Next action steps or activities are then generated.
• Participate in once a month market segment development call.
• Create return authorization forms, credits, and debits. Working with management for approvals and terms of the return/credit.
• Follow up with awarded contractors to obtain POs in order to meet monthly sales numbers.
• Manage all POs from A to Z from processing, sending backorders to purchasing and then updating the order with the batch allocation.
• Send all order confirmations with correct estimated delivery dates, checking for accuracy before being send.
• Put together freight quote request sheets and work directly with the warehouse to get freight costs for expedited orders and customer carrier choice.
• Responsible for running weekly open order reports to better manage our sales orders. While helping finance and warehouse organize their monthly numbers and inventory.
• Working with purchasing to manage the customs process.

Required Skills:

• Ability to prioritize multiple, simultaneous assignments in a fast paced environment

• Strong interpersonal communication skills

• Strong team mentality

• Technical aptitude and ability to learn and retain product specs, installation processes and uses

• Experience using Microsoft Office Suite

Preferred Skills:

• Understanding of the construction process and timeline

• Understanding of international shipping and customs process

• Experience using an ERP system

• Experience using a CRM system

• Ability to manage work across 3 operating platforms. Salesforce, JD Edwards

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard,

• Specific vision abilities required by this job include close vision requirements due to computer work.

#LI-Hybrid

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of New Hampshire. An Equal Opportunity Employer including Veterans and Disabled.

Title: TAM Claim Specialist 16403

Location: Oriskany United States

Job Description:

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Job ID

16403

Description and Requirements

Role Value Proposition: 

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a erse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by managing total absence claims in a timely and accurate fashion.

Key Responsibilities:

·Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act(ADA) claims and adhere to federal and state regulatory and/or company plan requirements. Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions. 

·Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.

·Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.

Essential Business Experience and Technical Skills:

Required:

·High school diploma

·1+ yrs. related experience and strong customer satisfaction focus and attention to detail

Preferred:

·Bachelor’s degree

•  FMLA/ADA claims knowledge of process and procedures.

The expected salary range for this position is $45,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to inidual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

_If you need an accommodation due to a disability, please email us. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace._

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Title: Consumer Information Support Representative

Location: United States Remote

Full time

Job Description:

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better.

We are seeking a Consumer Information Support Representative for our First Quality Enterprises company working remotely. This position will be responsible for receiving inquiries and concerns from consumers and distributors by phone, electronic mail, letters, or social platforms, then determining the nature of the contact, providing the appropriate response, and entering relevant data into the consumer information data base. Must successfully handle difficult or sensitive issues with consumers while maintaining departmental standards of quality and quality of consumer communications. Has knowledge and familiarity with social media platforms and Analytic platforms and is comfortable in navigating each of them.

Primary responsibilities include:

• Responds accurately, promptly, and effectively to consumer and customer calls, emails, Online reviews, and letters and quickly resolves difficulties with angry and frustrated consumers in a polite manner.

• Makes quick decisions about the legitimacy of concerns and involves CIRG Supervisor or Manager where needed.

• Effectively communicates with consumers by composing accurate, prompt, and effective replies to consumer letters, phone calls, electronic mail, and social media platforms.

• Monitors consumer contacts to ensure action on possible product liability or product tampering incidents, by appraising situations that could result in legal action or media involvement and handles or refers to CIRG Supervisor or Manager on a case-by-case basis.

• Performs data input in a highly accurate and timely fashion on all consumer contacts according to the customer information database system parameters.

• Participates with Quality Action Team by analyzing consumer trends and concerns for a particular product line and disseminating this information to Marketing, QA, Manufacturing and Product Development personnel through reports and presentations monthly.

• Creates and disseminates reports to Manufacturing, Marketing, QA, and Product Development personnel, tracking consumer concerns by date of manufacturer or as per departmental request using Excel.

• Responsible for daily tasks of mailing consumer letters, replying to account concerns, processing and tracking samples, and any other duties assigned by Supervisor or Manager.

• Participates in various functions to improve performance, enhance skills, and help build departmental expertise.

• Additional duties as assigned.

The ideal candidate should possess the following:

• Associate degree preferred with course work in data processing / analysis and / or 2 or more years of related work experience.

• Experience in dealing with the general public through 800-line, retail, or any other customer/social service venue.

• Must possess demonstrated effective and diplomatic oral and written communication skills; possess strong interpersonal, analytical, and organizational skills.

• Ability to speak with consumers about the usage of all First Quality Products.

• Have a comfort level of working in an 800 line/computer/data entry (keyboarding) environment.

• Must be able to type at least 40 WPM.

• Must be able to handle delicate and/or potentially explosive conversations with consumers regarding product failure or medical emergencies.

• Must be able to read, write and speak the English language.

• Able to maintain multiple projects at one time.

• Fluent with Microsoft Office Programs

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities

• Paid time off (three-week minimum)

• Medical, dental and vision starting day one

• 401(k) with employer match

• Paid parental leave

• Child and family care assistance (dependent care FSA with employer match up to $2500)

• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)

• Tuition assistance

• Wellness program with savings of up to $4,000 per year on insurance premiums

• ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

Title: ZRL Customer Service Specialist - Medical and Lab Liaison

Location: Remote United States

Full time

Job Description:

Role Description

Customer Service Specialist - Medical and Lab Liaison

Onsite - Louisville, KY or Mukilteo, WA

U.S. Remote Considered - travel required.

Summary:

The Customer Service Specialist - Medical and Lab Liaison serves as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support. The Liaison has advanced knowledge of laboratory diagnostics and acts as a key contact for our customers (veterinarians and veterinary staff). The role is responsible for providing comprehensive support for customer inquiries related to lab results, testing process or requirements.

Job Duties:

• Intake and triage of escalated customer inquiries including understanding the issue and determining the best course of action
• Actively work and resolve lab/medical problem samples
• Understand core lab activities to provide immediate responses to customers and colleagues
• Offer in-depth knowledge, including medical and technical, on services and products to address complex inquiries from Customer Service
• Address and resolve the majority of complex medical customer service inquiries or issues and escalate to the medical team for additional support when appropriate
• Act as a knowledge resource for Customer Service, directly assisting CSRs with questions about core lab activities
• Work with various departments within the organization, such as technical support, Medical, Lab Operations, Customer Master Data, Billing, etc. to resolve customer issues.
• Communicate effectively with customers and colleagues, keeping them informed of the progress and providing updates
• Analyze customer issues to identify the underlying causes and prevent them from recurring including client education
• Identify trends and patterns in customer feedback and provide valuable insights for improvement
• Collaborate with Lab, Medical, and Operations teams to provide feedback and suggestions for process improvements via QIT submissions
• Document all interactions with customers and track the progress of efforts
• Evaluate and improve the interaction between Customer Service and the lab to create a cohesive workflow
• Review MediaLab processes and SOPs from different labs to create Knowledge Articles, enhancing Customer Service's understanding of lab processes
• Complete additional duties as needed

Education/Experience:

• Minimum 3 years experience in veterinary medical setting required (experience in laboratory diagnostics a plus)
• MLT, MT, RVT, LVT, CVT or CLS Preferred
• Broad clinical knowledge and an understanding of medical diagnostic testing experience are required (veterinary diagnostic testing knowledge strongly preferred)

Preferred Qualifications:

• Strong understanding of customer service principles and best practices.
• 2+ years' experience in a customer-facing role
• LIS (LabDAQ) experience a plus
• Salesforce experience a plus

Technical Skills Required:

• Problem Solving: Troubleshooting complex problems and finding solutions
• Stakeholder Collaboration: Ability to work with multiple stakeholders and resources to find the best outcome for the customer
• Excellent written and verbal communication skills. Great on the phone! Clear and concise communicator
• Proficient in computer software, including Microsoft Office Suite, and technology and ability to resolve complex software issues
• Flexible and Adaptable: Comfort with unanticipated changes of direction or approach
• Excellent organizational and time management skills
• Ability to balance multiple priorities
• Organized, timely follow-up on internal and external requests, works well with internal stakeholders to meet commitments
• Acts with a sense of urgency, high energy, and enthusiasm
• Makes thoughtful and timely decisions that keep the organization moving forward

Physical Position Requirements:

• Ability to sit or stand for extended periods of time
• Ability to bend, stoop or crouch
• Ability to lift 30lbs
• Ability to talk on the phone for extended periods of time

Full time

Regular

Title: CS Billing Liaison, Associate

Location:

• Downers Grove, IL

Hybrid

Full time

Job Description:

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

The anticipated pay range for this position is $20-$22 hourly. The model is hybrid or remote (depending on your location) and the schedule is M-F 8.30-5.00 pm

Summary:

Serves as the subject matter expert and point of contact for customers with billing questions and concerns.

ESSENTIAL TASKS:

• Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams

• Receive and process customer account payments in addition to placing re-orders

• Maintain excellent customer relationships to ensure customer satisfaction

• Conduct routine tasks as directed; works under clearly defined guidelines

• Contributes to specific objectives and outcomes as directed

QUALIFICATIONS:

• 1-2 years customer service experience

• Must be bilingual English/Spanish

• Prior collections experience with multiple payers a must

• Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office

• Excellent verbal and communication skills

• Experience with high volume in-bound calls

• Must be able to thrive in a fast paced environment handling multiple demands

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage

• Paid time off plan

• 401(k) Plan

• Flexible Spending Accounts

• Basic life insurance

• Short-and long-term disability coverage

• Accident insurance

• Teammate Assistance Program

• Paid parental leave

• Domestic partner benefits

• Mental, physical, and financial well-being programs

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

#AccendraHealth

Activations Sales Agent Remote

Location: Orlando, FL, United States

Remote

Full-time

Job Description:

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As an Activations Agent, you will be making outbound calls to guests who have purchased a vacation getaway or received two free nights but have not yet booked their location or dates. Your salesmanship and customer service techniques will be put to great use in this role as you will be helping to deliver on arrivals, increase revenue for the department and guarantee tour volume for the resorts.

How You'll Shine

Our ideal candidate will be persuasive and informative with the ability to think quickly and exercise superb communication skills. We are looking for someone who possesses a positive, outgoing, professional demeanor, and someone who is self-motivated, detailed oriented and able to work independently.

Schedules: Training 6 Weeks:

• Orientation Day (Friday) - Arrive at 9am to pick up equipment at our Wyndham Location. Set up at home and be ready for virtual HR Orientation at 1pm.
• Weeks 1 through 3 - Monday through Friday 9am to 5pm
• Weeks 4 through 6 - Monday & Wednesday: 11:00am - 6:30pm, Tuesday Thursday: 12:30pm- 8:00pm, Friday: 10:00am- 5:30pm, Saturday (Two Saturday's a month or base on business needs)

Post Training:

• Monday- Friday 11:30am - 7:00pm with possibility of changing to 1:30pm - 9:00pm (Based on Business needs)
• Saturday: 11:00am - 3:00pm (Two Saturday a month or base on business needs)

(Evening availability required)

Pay:

Your compensation will be an hourly rate of $18.00 for the first 90 days of employment. After the 90 days of employment, the hourly rate will be reduced to $15.00 plus incentives with yearly earning potential up to 100K+!

What You'll Bring

• High School Diploma/GED Equivalent
• Must be able to work flexible shifts to include weekdays, evenings, and weekends to suit business needs.
• Microsoft Office experience is required.
• 12 months minimum sales, customer service, reservations, hospitality, or equivalent experience required.
• Only candidates from Orlando, FL area (within 50 miles) will be considered at this time.

How You'll Be Rewarded:

We offer a erse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

Customer Service Process Senior Specialist

LOCATION: Mahwah, NJ

HYBRID

RECRUITMENT RANGE: $95,000-$119,000

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to 'Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators' Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a erse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Customer Service Process Manager, the Customer Service Process Senior Specialist provides expert, hands-on support to inidual Retailers to address performance gaps identified through Customer Service KPIs. The role executes defined business briefs focused on improving Retailer customer service processes, including customer satisfaction, workshop efficiency, and customer-facing service operations, while enabling new ways of working to support ongoing change.

The Customer Service Process Senior Specialist also collaborates closely with UK colleagues to support the development and delivery of customer service initiatives, contributing both to upstream project development and effective execution across the Retailer network.

The position requires frequent domestic travel (up to 70%) to support Retailers across the network.

What you will be doing:

• Analyze customer service KPIs and other data sources to assess retailer service performance and identify improvement opportunities.
• Conduct on-site retailer visits to validate performance findings and develop, implement, and monitor action plans.
• Establish structured follow-up processes to ensure sustained retailer engagement and execution of agreed improvements.
• Document all retailer visits, findings, and action plans using JLR systems to ensure transparency and alignment.
• Partner with retailer leadership to build a customer-focused culture that increases loyalty, advocacy, and revenue.
• Identify, implement, and support customer experience processes that improve satisfaction and drive business results.
• Lead and support the rollout of key customer service initiatives across assigned retailers.
• Review and manage Mechanical Goodwill requests in collaboration with Retailers and the Customer Relations Center, balancing customer and business interests.
• Drive continuous improvement by coaching retailer managers, sharing best practices, and applying root-cause problem-solving techniques.
• Collaborate with regional field teams and cross-functional partners while acting as a brand ambassador for Jaguar and Land Rover.
• Domestic travel up to 70%

What you will need:

• Bachelor's or AAS Degree in Business or relevant discipline or equivalent working experience
• Minimum of 7 years' experience in customer service and/or sales support role, and ideally 3 years of direct dealer contact.
• Proven track record of successfully implementing customer service processes at Retailer level
• Strong understanding of retail automotive service and parts operations - actual working experience at retail a plus.
• Field experience a plus.
• Working knowledge of Retailer DMS systems a plus
• Retailer Technician background a plus
• Strong working knowledge of Microsoft Office
• Strong communication skills (written and verbal)
• Ability to work in a highly functional established team as well as independently with applied initiative
• Excellent interpersonal and relationship skills including leading and motivating teams, and the ability to coach, guide, and drive change

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

Base pay offered may vary depending on multiple inidualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position".

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages
• Maternity/Paternity Leave
• Complimentary lunch
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Please note that if you elect to apply for a role in another country and are successful you would need to be hired as an external candidate on local terms and conditions rather than transferring on your existing terms.

Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a erse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.

Title: Member Experience Representative I

Location:

• Menasha, WI 54952, USA
• Brookfield, WI 53005, USA

Full-time

Hybrid

Job Description:

Network Health's success is deeply rooted in its mission to build healthy and strong Wisconsin communities. This mission shapes every decision we make, including the selection of iniduals who join our growing team.

The Member Experience Representative I will support our various line of business by addressing benefit interpretations, claims, authorizations, and other member inquiries in a collaborative and innovative environment. This role involves assisting members with their healthcare questions through phone calls and emails, as well as supporting providers with inquiries about Network Health plans.

Our Member Experience Representatives embody our commitment to "Service Excellence" by guiding members through their healthcare needs. They help members understand their benefits, resolve claim concerns, locate providers, and serve as a resource for healthcare providers. At Network Health, we strive to deliver a better healthcare experience, ensuring members get the help they need with just one call.

We strive to provide amazing service in plain language that our members will understand. The initial training period is a 6-8 week program with a work schedule of Monday - Friday from 8:00 am - 4:30 pm. After your training, you can select a Monday - Friday work schedule of either 8:00 am to 4:30 pm or 8:30 am to 5:00 pm.

Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work at your home office (reliable internet is required), at our office in Brookfield or Menasha, or a combination of both with our hybrid workplace model.

Brookfield In-Office Support: Employees who are able to work a hybrid schedule in our Brookfield office (16960 W. Greenfield Ave., Suite #5) qualify for an additional $5.00 per hour in recognition of in-office support.

Hours: 1.0 FTE, 40 hours per week, 8am - 5pm Monday through Friday.

Target Start Date: This position has a target start date of May 18, 2026, or June 1, 2026, contingent upon the candidate's availability to begin employment.

Check out our 2025 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team.

Job Responsibilities

• Demonstrate commitment to and behavior aligned with the philosophy, mission, values, and vision of Network Health.
• Apply organizational, regulatory, and credentialing principles, procedures, requirements, regulations, and policies appropriately.
• Efficiently handle incoming phone calls from members, customers, providers, or brokers regarding inquiries related to coverage, claim status, benefit interpretation, billing, and authorizations. Respond to inquiries within established timeframes to meet department metrics and contractual standards.
• Proactively ask probing questions during calls to clarify caller concerns and ensure first-call resolution.
• Follow up with customers or other departments on outstanding issues to ensure timely resolution. Escalate unresolved issues to the Supervisor or appropriate inidual as needed.
• Perform other duties as assigned.

Job Requirements:

• High school diploma or equivalent
• Strong desire to help others
• Previous experience in the insurance industry is a plus
• Medical terminology background is a plus
• Excellent communication skills including the ability to clearly explain complicated subjects
• Warm and pleasant demeanor over the phone. We want our members to hear your smile!
• The ability to work in several computer systems and multi-screen set-up and know where to find answers

Network Health is an Equal Opportunity Employer

Title: Account Executive - Midmarket VAST

Location:  Denver, CO, USA

Hybrid

Full time

Job Description:

Midmarket VAST Account Executive

What you can expect

Zoom is looking for Midmarket VAST (Value Added Selling Team) Account Executives specializing in selling our Workplace Platform. Our Midmarket VAST team engages with New and Existing customers. Our sales team focuses on working with growing organizations within a defined geographic territory.

About the Team

The Zoom sales team is a dynamic force driving the company's success. The team passionately engages with clients, with a focus on delivering cutting-edge communication solutions for our customers. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Engaging with our existing customers to realize the value of their investments

• Prospecting in a high-volume environment

• Following up and closing on various sources of inbound leads to upsell and leverage business from established customer relationships

• Sourcing, upselling and leveraging business from various leads

• Creating, delivering, and managing client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)

• Engaging with C-Level and VP-Level Executives

• Qualifying leads and identifying prospect needs, engaging technical resources as required

• Managing quotes and proposals

What we're looking for

• Experience (2+ yrs) of Account Executive experience selling SaaS, UCaaS, and cloud-based solutions

• Experience Utilizing Customer Relationship Management (CRM) tool

Salary Range or On Target Earnings:

Minimum:

$105 800,00

Maximum:

$211 700,00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. 

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Field Application Specialist- Core Lab-Tampa, Florida

Location:

• Jacksonville, Florida, United States of America
• St. Petersburg, Florida, United States of America
• Tampa, Florida, United States of America

This is a remote, field-based position.

Job Description:

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

As a Field Applications Specialist, you will be a key member of our Customer Support team as the primary scientific and technical representative in the Tampa, Florida area for Roche systems in customer laboratories within the Core Lab space. You will be responsible for providing best-in-class on-site customer support, including activities such as, application implementation, operator training, and troubleshooting for diagnostic instrumentation and assays throughout the entire product life cycle.

The Opportunity:

• Build and maintain strong, collaborative relationships with customer stakeholders, ensuring a high level of customer satisfaction and creating value within the customer's lab operations. Consult with customers on lab needs and act as a partner by supporting the customer throughout the product lifecycle which could include supporting product upgrades and other changes.

• Perform and/or assist with the installation of complex diagnostic instruments, software, and reagent applications in customer laboratories. Validate system performance to ensure it meets manufacturer specifications. Ensure effective and cohesive application of the newly installed solutions.

• Deliver and, in some cases develop, comprehensive on-site training to laboratory personnel on the proper use and maintenance of Roche systems, including theory of operation, workflow, quality control, and data interpretation.

• Act as the primary on-site resource for resolving complex technical issues related to instrumentation, software, and assay performance. Perform root cause analysis and implement corrective actions to minimize instrument downtime. Partner with other Roche team members to implement and support total solutions, such as automation, digital tools, etc.

• Provide scientific and applications expertise to laboratory stakeholders (this could include supervisors, managers, directors, technologists) and medical professionals (this could include pathologists, doctors), helping them ensure cohesive lab operations by optimizing workflows, implementing new assays, and interpreting results for Roche's portfolio.

• Serve as the customer liaison and collect feedback from customers on product performance, features, and usability, and then relay this information back to support and commercial teams, maintaining a competitive advantage.

• Partner with the sales team and leverage in-depth technical knowledge during pre-sales activities, including product demonstrations, technical consultations, menu optimization, and other post-sales, revenue-generating opportunities.

• Ensure consistent customer experiences by following Roche protocols and procedures. Maintain accurate and timely records of all service activities, customer interactions, and technical issues using Roche's CRM system. Complete all administrative duties, such as travel and expense reporting, as required.

• Overnight travel within a designated territory, which can range from a specific state to a larger region.

• This is a field-based role - the territory will cover Florida. 50% travel is expected for this position. The ideal candidate for this role will reside in the Tampa Florida area.

Who you are:

• Bachelor's degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience.

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment (including internships, college, certification time, etc.)

Preferred Qualifications:

• Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience in a clinical environment.

• Experience working in a clinical environment with a demonstrated knowledge of clinical chemistry and immunoassay.

• Ability to learn Roche solutions for applicable franchises (i.e. chemistry, immunology, life sciences, IT solutions), and stay current with industry trends.

• Diagnose and solve technical problems efficiently and effectively.

• Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment

• Effective written/verbal communication skills as well as project and stakeholder management experience.

• Effective customer consultative skills which includes advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering of strong customer relationships.

• Demonstrated ability to coach and mentor junior staff and lead by example.

• Ability to work as a field based inidual contributor with independence and autonomy.

Additional Information:

• This is a remote, field-based position. Overnight travel is expected > 50% of the time, with variations based on business and customer support requirements.

• A company car is provided with this position.

• No relocation benefits available for this job posting

The expected salary range for this position based on the primary location of Florida is 63,800.00 - 118,400.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on inidual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, iniduals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

End User Services Support Engineer

Location: Elk Grove Village, IL, USA

Hybrid

Job Description:

Job Title: End User Service Support Engineer

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

We are seeking an experienced and customer-focused End User Services Support Engineer to provide reliable, high-quality IT support to employees in a large enterprise environment. The ideal candidate will have strong hands-on troubleshooting expertise across desktops, operating systems, networks, and end-user technologies, along with a solid understanding of IT Service Management (ITSM) processes. This role requires excellent communication and interpersonal skills to effectively support users and collaborate with cross-functional IT teams.

Salary and Other Compensation:

The annual salary for this position is between $63,000 to $70,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

In this role, you will

• Provide end-to-end technical support for desktop and end-user computing issues in a large enterprise environment.
• Support day-to-day IT operations, including system maintenance, user setup assistance, and routine support activities.
• Troubleshoot and resolve issues related to Windows operating systems, desktop/laptop hardware, peripherals, and applications.
• Diagnose and fix network connectivity issues, including LAN/Wi-Fi, basic DNS/DHCP, and VPN-related problems.
• Support mobile devices (iOS/Android), including device configuration, email setup, application access, and basic MDM-related issues.
• Provide troubleshooting and support for Microsoft Office 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
• Install, configure, and maintain printers and scanners, resolving hardware driver, connectivity, and print queue issues.
• Support and maintain end‑user computing services to ensure minimal business disruption.
• Follow IT Service Management (ITSM) processes for incident, request, and change handling.
• Collaborate effectively with cross‑functional IT teams to resolve complex issues.
• Communicate clearly with end users, demonstrating strong interpersonal and customer‑service skills.

What you'll need to succeed (required skills)

• 4+ years of experience supporting end-user services in a large enterprise environment.
• Strong hands-on troubleshooting experience with:

o Desktop and laptop hardware

o Windows operating systems

o Basic networking and connectivity issues

o Mobile devices (smartphones and tablets)

o Microsoft Office 365

o Printers and peripheral devices

• Good working knowledge of ITSM processes, specifically Incident Management and Change Management.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Proven ability to work independently while managing multiple tasks in a fast-paced support environment.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a hybrid position requiring 3 days a week from client location in Elk Grove Village-IL USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."

Client Account Manager

Location: Saint Louis United States

Job Description:

DESCRIPTION

The Client Account Manager in a 3PL Retail Merchandising and Retail Marketing Execution company is accountable for all aspects of assigned client(s) support including but not limited to ensuring the client's needs are well prepared for and being met. The Client Account Manager servse as the direct contact to assigned client(s) and is responsible for communicating directions to field management, client support teams, retail, and reporting teams on a day-to-day basis.

RESPONSIBILITIES

• Communicate as the key contact with client and internal teams to identify best practices, creative support ideas, reporting needs, etc.

• Meet weekly with clients to review program priorities and execution performance.

• Partner with cross-functional team members (Senior Management, Field Operations, and Customer Service) to meet all account needs and to manage the project process from beginning to end.

• Create instructions, reports, and analysis of data gathered to ensure all aspects of client needs are met through in-store execution and reporting avenues.

• Partner with the sales team to identify client growth opportunities.

• Coordinate with the operations team to review execution and address opportunities.

• Track execution compliance and retail trends, run weekly reports and provide professional reports internally and to the customer.

• Partner with Regional Managers to ensure that all representatives are fully trained at all times.

• Manage frequency plans and budgets throughout the month.

• Visit stores with and without clients as needed to plan for program needs.

• 60/40 split hybrid WFH model with 60% being in office.

QUALIFICATIONS

Minimum Education and Work Experience

• Bachelor's Degree is strongly preferred, High School Diploma required.

• Three years of retail merchandising and/or consumer packaged goods experience.

• Understanding of Consumer Electronic (CE), Big Box, Warehouse, Consumer Packaged Goods (CPG) and other selected retailer requirements.

• Understanding of margins, revenue/cost calculations and impact, etc., is desired. Managerial accounting experience and asset.

• Prior experience working on a similar structured program is preferred.

• Proficiency in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) as well as PDF programs, and online meeting/communication software (Teams, Zoom, etc)

• Valid driver's license in province of residence and proof of insurance required.

• Ability to travel to client offices, regional offices, corporate and/or vendor offices, training or convention venues, and retail establishments when required.

Knowledge, Skills, and Abilities

• Multitasking in a fast-paced environment.

• Being an independent worker with minimal supervision.

• Being coachable, accountable, and having a growth mindset.

• Demonstrating excellent problem-solving, time management, organizational, and prioritization skills.

• Effectively communicating with clients and other departments by having exceptional verbal and written communication skills.

• Being retail sales savvy and demonstrating through reporting.

• Building a positive partnership with the client, co-workers, and customers.

• Being detail-oriented and able to make choices necessary to complete performance objectives to ensure client satisfaction.

• Multitasking both team and inidual responsibilities.

• Possessing strong understanding of project management processes.

• Analytical skills to assess information with the goal of identifying trends, potential challenges and/or opportunities, etc.

Physical Requirements

• Seeing

• Ability to Travel

• Listening

ABOUT US

Premium Retail Services is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs - that's why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium - whether it's merchandising, sales or brand advocacy, there's a spot for you on our team.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

#DiscoverYourPath

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Business Unit: Sales

Salary Range: $57,000.00 - $60,000.00

Company: Premium Retail Services, LLC

Req ID: 25922

Employer Description: PREM_RTL_SERV_EMP_DESC

Title: Manager, Personalized Support

Location: Remote - Colombia

Category: Customer Support

Job Description:

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with erse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Manager, Personalized Support

About the job

The Personalized Support Manager, is responsible for the performance of Twilio’s products and will manage a team of global Technical Account Managers while working in United States Eastern and Central Time-Zones. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers.  

Responsibilities

In this role, you’ll:

• Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio’s strategic customers. The team’s role is to assist customers in resolving complex technical problems, delivering proactive guidance to provide added value through the use of Twilio technologies and being the champion for the customer within Twilio. 
• As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well being. 
• You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.  
• You will also be working alongside our Sales teams to manage customer accounts. You will enable and train new employees to supplement existing resources as needed while raising the bar on the standard of support excellence. You will foster a strong culture of collaboration and customer empathy in the team.

Qualifications 

Twilio values erse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of experience as part of a support or operations team in a software or SaaS company.
• 4+ years experience leading a technical support team in a software or SaaS company.
• Experience coaching Technical Account Managers in providing best-in-class customized proactive and reactive support to customers. 
• Exceptional emotional intelligence, interpersonal communication and professional writing skills. 
• Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery.
• Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.)
• Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements. 
• Diplomacy in uncertain situations with an analytical and process driven solution approach.

Desired:

• Knowledge of networking protocols, standards, troubleshooting and cloud computing. 
• Working knowledge of P/L, expense, cost, resource and risk management in enterprise portfolios. 
• Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools.

Location

This role will be <remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Title: Professional Development Operations Manager

Location: Remote - United States

Full-time

Job Description:

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Description:

Join a collaborative team focused on expanding the reach and impact of our Customer Experience. In this role, you will partner with educators and internal teams to support the successful planning and delivery of professional development experiences.

The Professional Development Operations Manager works closely with internal stakeholders and school districts to plan and schedule sessions within requested timelines. This role requires strong prioritization, adaptability, and attention to detail to ensure seamless execution. As a key member of the Professional Development Operations team, this position plays a critical role in supporting both Amplify and the schools we serve.

Essential Responsibilities: 

• Professional Development Coordination & Execution

  • Oversee and coordinate Amplify Professional Development, executing processes that support preparation, scheduling, updates, and delivery

  • Maintain a strong understanding of operational processes to support scheduling and execution

  • Navigate tools and systems efficiently to manage workflows with speed and accuracy

• Customer Engagement & Support

  • Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions related to purchases

  • Apply a customer-focused approach while balancing business priorities when scheduling sessions

  • Confirm session details with school leaders across various levels

• Systems, Data & Reporting

  • Maintain accurate customer and session data in Salesforce in alignment with established SLAs

  • Use Salesforce and other systems to track and communicate the status of remaining sessions to stakeholders

• Product Knowledge & Alignment

  • Maintain a strong understanding of assigned products and related professional development offerings, aligning customer needs with appropriate solutions in accordance with business policies

• Cross-Functional Collaboration

  • Partner cross-functionally with Sales and internal teams to support professional development initiatives

Minimum Qualifications: 

• Bachelor’s degree or equivalent combination of education and experience

• 2+ years of experience in education or educational publishing/technology

• 1+ year of experience using Salesforce or similar systems to manage data

• Demonstrated ability to analyze and interpret data across multiple systems

• Solid understanding of business processes, financials, and operational workflows

• Proficiency in Google Workspace

• Strong written and verbal communication skills

Preferred Qualifications: 

• Strong collaboration and interpersonal skills

• Ability to thrive in a fast-paced, service-oriented environment

• Experience communicating with customers across various organizational levels

• Ability to quickly learn and navigate internal systems

• Proven ability to identify and implement process improvements that enhance efficiency, productivity, quality, and cost savings

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $70,000 - $85,000. This role is eligible to earn an annual discretionary bonus that rewards inidual and company performance.

Amplify is an Equal Opportunity Employer.  Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified iniduals with disabilities, including disabled veterans.  If you have a disability and need an accommodation in connection with the application or hiring process, please email [email protected].

If you are selected for employment, a background check will be required.  As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.

Title: General Sales Manager

Location:

• Carrollton, Texas, United States of America 
•  Phoenix, Arizona, United States of America

This role is eligible for a hybrid work schedule (three or more days onsite per week) and can be based out of any location in the Southwest Region that has access to a major airport (Texas, Arizona, etc).

Hybrid

Job Description:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Supply Regional General Manager

The Supply Regional General Manager is responsible for leading all aspects of Trane's supply business within a defined region to achieve revenue targets, maximize profitability, grow market share, and ensure exceptional customer loyalty. This role provides strategic leadership, drives operational excellence, and cultivates a high-performing, engaged team culture.

Where is the work:

This role is eligible for a hybrid work schedule (three or more days onsite per week) and can be based out of any location in the Southwest Region that has access to a major airport (Texas, Arizona, etc).

Responsibilities

Strategic Leadership & Business Management

• Set the overall vision, direction, and strategy for the region.

• Align regional plans and execution with organizational goals and strategies.

• Identify market opportunities, emerging risks, and competitive dynamics to inform business decisions.

• Own full P&L responsibility for the region, ensuring achievement of budgeted sales, margins, and profitability targets.

• Lead regional business planning, budgeting, and forecasting processes.

Leadership, Talent Development & Culture

• Develop and lead a erse team of area managers, sales leaders, retail operations leaders, and warehouse leaders.

• Build high-performing teams with clear accountability for executing the regional business plan.

• Cultivate a winning, highly engaged culture that supports associate development and empowerment.

• Drive leadership development through coaching, succession planning, and talent strategy.

• Partner with HR to set goals, manage performance, and support ongoing development.

Customer & Market Engagement

• Strengthen customer relationships at the strategic level.

• Lead efforts to improve customer satisfaction, loyalty, and overall experience.

• Maintain strong market awareness, including competitor activities and industry trends; recommend changes to footprint or strategy when needed.

• Represent Trane in key industry groups, community engagements, and regional events.

Operational Excellence

• Ensure adherence to environmental, health, safety, and quality standards.

• Oversee consistent execution of sales and operational processes across the region.

• Lead operational excellence initiatives across stores and retail operations.

• Conduct region performance reviews using key metrics to drive continuous improvement in technical excellence, consumer relations, and operational outcomes.

Cross-Functional Collaboration

• Coordinate effectively with HR, Finance, Operations, Marketing, Product Management and other business functions.

• Drive consistent execution of enterprise initiatives across the region.

• Ensure compliance with company policies, regulatory requirements, and safety standards.

• Foster strong channel partnerships with independent wholesale distributors, commercial sales offices, and independent distributors.

Team Enablement & Resource Optimization

• Provide the tools, environment, and opportunities associates need to grow and succeed.

• Develop strategies to ensure effective utilization of regional resources.

• Lead communication strategy for the region to ensure clarity, alignment, and shared vision.

Qualifications

• Bachelor's degree from an accredited four-year college or equivalent experience.

• 10+ years of sales and operations management experience.

• Minimum of 5 years of general management experience.

• HVAC sales or related HVAC industry knowledge preferred.

• Proven experience leading teams and building strong customer relationships.

• Strong computer proficiency; experience with Salesforce, Microsoft Word, Excel, and Outlook.

• Knowledge of HVAC distribution, dealer sales, service, installation, and business practices is highly preferred.

• Experience developing and executing distribution and sales programs focused on share gain and margin expansion.

• Valid driver's license with no major or frequent violations.

Annual Base Salary Range or Hourly Base Pay Range:

$274,233.33 - $396,305.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Title: Senior Workers' Compensation Claims Adjuster

Location: Atlanta, Georgia, United States

$66,000 - $94,500

Fully Remote Worker

Job Description:

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and iniduals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Jurisdictions: AL, GA, NC, SC, TN
• Licenses: AL, GA, NC, or SC
• Location: This role is eligible for fully remote work.

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have:

• Claims Background: A minimum of 3-5 years experience handling lost time/indemnity claims and have extensive experience with litigated files
• Jurisdictional Experience: AL, GA, NC, or SC
• Active Adjusters' licenses: AL, GA, NC, or SC

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

Required Qualifications:

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired:

• Bachelor's Degree

#LI-Remote

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and ersity

Inclusion and ersity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' erse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and ersity as a vital strength. By embracing ersity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming iniduals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Senior Recruiter

Location: 

• Austin, Texas
• Dallas, Texas
• Fort Worth, Texas
• Houston, Texas
• San Antonio, Texas
• Tyler, Texas

Hybrid

Job Description

Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That's why the world's most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to Be More Than.

Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries. We offer five core capabilities that span the full talent lifecycle:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Rewards and Benefits

Job description

Korn Ferry is searching for a Senior Recruiter (Hybrid - ability to commute to Dallas/Fort Worth, TX area).

The Senior Recruiter is responsible for ensuring a strong potential candidate pipeline strategy for all Korn Ferry RPO/Project clients through indirect and direct candidate sourcing, sourcing channel optimization and proactive development of talent pools. To achieve personal targets and contribute to the overall success and positive image of Korn Ferry through candidate and client interaction, demonstrating the highest level of ethical behavior and personal integrity with a positive and pro-active communication style with peers and colleagues building effective relationships within and across the business.

Key Responsibilities:

• Identifies the channels and strategy to source candidates matching client requirements
• Defines, designs and helps implement the sourcing strategy for building talent pools of specific candidate profiles
• Ensures the development and optimization of broad range sourcing channels that will improve the quantity and quality of the client talent pools
• Assists clients to clearly define and develop a compelling employee value proposition and incorporate this into the sourcing strategy framework
• Sources, secures and leverages relevant media and communication channels
• Ensures effective candidate relationship management strategies are developed and utilized by the sourcing team to build strong relationships with the passive candidate community
• Defines and leads the framework for client sourcing strategies: gathering competitive intelligence, developing targeted sourcing environments, conducting research into competing companies and creates talent maps
• Partners with the recruiters and team members to generate ideas and share information to facilitate effective searches
• Provides responsive and proactive customer service via telephone, e-mail,

Required Skills:

• 5+ years of full-cycle recruitment or sourcing
• 5+ years of Applicant Tracking System experience
• 5+ years of client-facing experience interacting with Hiring Managers throughout the recruitment process
• 5+ years of experience conducting competency/behavioral-based interviews

Korn Ferry may use AI as part of its recruitment process, but all hiring decisions are made by humans.

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to  apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

Background Check Disclaimer

The successful candidate will need to complete background checks as part of our recruitment process, this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications

Director, Claims

Location: San Francisco, CA

Hybrid

Salary:$150000 - $183000 Per Year

Job Description:

Reporting to the Operations Officer, the Director, Claims, provides strategic management. This involves collaboratively leading the ongoing operations of the Claims Department at SFHP. The Director's responsibilities also include ensuring financial integrity and exemplary service, and achieving established goals and objectives.

You will also maintain internal communications to promote SFHP's mission. They support SFHP's core purpose and work to maintain a team environment. In this environment, staff can be effective, satisfied, and provide quality service to all customers, both internal and external.

Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office.

Salary: $150,000 - $183,000 per year

WHAT YOU WILL DO:

• Plan and manage Claims and Quality Assurance.
• Manage, coach, and inform the department managers and /or supervisors of information and tools needed to be successful.
• Lead the development of achievable, relevant departmental goals, and metrics, and continually motivate staff with them to support high inidual and department performance.
• Ensure internal review and audit by QA of important operational processes in Claims including end to end claims processing.
• Chair monthly QA results review meetings with business stakeholders (Claims Manager or other managers as applicable), capacity planning, recommending, and implementing standards for and making improvements on Claims and QA operations.
• Preserve integrity of audit findings to ensure KPI measures on claims quality are accurate and champion compliance with all SFHP guidelines and regulatory standards.
• Monitor department metrics, trends, and takes action to support goal achievement.
• Provide leadership, facilitate meetings, and partner with stakeholders in the resolution of issues.
• Determine staffing needs, set short-term goals, and resolve staffing issues.
• Direct the improvement of business processes and accuracy of documentation of policies and procedures.
• Drive opportunities for automating functions.
• Champion excellent customer service throughout the organization.
• Improve inter-departmental collaboration, communication, and teamwork.
• Take on escalated issues with delegated groups or providers, and members.
• Oversee Key Performance Indicators (KPIs) for the department and support the team in achieving them.
• Manage resource capacity and team allocation to service requests, projects, organizational work groups, and ad hoc assignments.
• Develop and maintain relationships and effective communication with all levels of staff to facilitate efficient issue identification and resolution.
• Provide leadership and business expertise on assigned projects and processes.
• Ensure the department staff is informed of organization-wide information and decisions.
• Work with direct reports and teams to identify critical issues and trends, make recommendations, and provide information and recommendations to executive management; alert executive management to issues that impact the organization.
• Prepare budget, manage expenses for the Claims Department.
• Partner with Business Solutions and ITS to identify critical issues and trends, make recommendations, and provide information and recommendations to executive management; alert executive management to issues that impact the organization.
• Collaborate with EPMO to ensure that work and projects are completed in a timely, cost-effective manner, and take corrective actions.
• Ensure the appropriate reporting on a monthly, quarterly, and annual basis; assist with company financial planning and budget management functions.
• Represent Claims with internal and external stakeholders.
• Oversee department participation in all regulatory and financial audits, including resolution of audit findings.
• Participate and engage with peers at Local Health Plans of California (LHPC) to promote knowledge sharing and identify opportunities to drive best practices at SFHP.
• Provide updates to leadership and exercise good judgement to determine when escalations are necessary.

WHAT YOU WILL BRING:

• A bachelor's degree in health care administration, business, or a related field or equivalent experience. Master's degree preferred
• Eight to ten years of claims operations experience in a managed care environment, which included some experience with the Medi-Cal Program and six years of management-level experience
• Knowledge of Medicare, Medi-Cal, and managed care regulations
• Experience with healthcare regulatory processes and compliance audits
• Experience managing, coaching and developing staff, promoting teamwork and encouraging innovation
• Process and /or Continuous improvement training
• Certification in coaching and performance management preferred

WHAT WE OFFER:

• Health Benefits

• Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.

• Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.

• Vision: Employee vision care coverage is available through Vision Service Plan (VSP).

• Retirement Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.

• Time off 23 days of Paid Time Off (PTO) and 13 paid holidays.

• Professional development: Opportunities for tuition reimbursement, professional license/membership.

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all iniduals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

#LI-Hybrid

(Hybrid remote/in-office)

Client Success Executive

Location: North Carolina, United States, Remote 

Full-time

Client Success Executive

Altera Digital Health - TouchWorks

About the Role

We're looking for a Client Success Executive to join our TouchWorks team at Altera Digital Health.

TouchWorks is a leading ambulatory EHR solution, supporting healthcare providers in delivering efficient, high-quality patient care. This role sits at the heart of our client relationships, helping ensure customers are getting maximum value from the platform while supporting long-term satisfaction and retention.

This is a great opportunity for someone early in their career who enjoys working with people, solving problems, and building strong client partnerships within a healthcare technology environment.

What You'll Do Day-to-Day

• Partner closely with Client Delivery and Account teams to support the overall client experience
• Act as a key point of contact for a portfolio of TouchWorks clients
• Build strong, trusted relationships with stakeholders, including clinical and operational leaders
• Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback
• Support client success initiatives, including adoption, satisfaction, and retention efforts
• Contribute to Net Promoter Score (NPS) and overall client experience goals
• Collaborate with internal teams (product, support, delivery) to resolve issues and improve outcomes
• Balance client interaction with internal coordination and planning

What You'll Bring

We're looking for someone who is proactive, personable, and eager to grow within a client-facing role.

• 0-3 years' experience in a client-facing, customer success, or account support role
• Strong communication and relationship-building skills
• A genuine interest in healthcare technology and improving client outcomes
• Highly organised with the ability to manage multiple priorities
• Positive, proactive attitude with a willingness to learn
• Comfortable engaging with a range of stakeholders

Nice to have:

• Experience in healthcare IT, EHR systems, or digital health
• Exposure to Customer Success, Account Management, or client delivery environments

Why Join Us

• Career Growth: Clear progression opportunities within a growing business unit
• Meaningful Work: Support healthcare providers in delivering better patient care
• Exposure: Work closely with clients and internal teams across the organisation
• Supportive Environment: Hands-on onboarding, mentorship, and ongoing development

Additional Information

• Travel: Up to 25%
• Location: Remote (US-based)
• USD 80-100k

Title: Operations Unit Supervisor/Leader

Location: Tampa United States

Job Description:

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Are you a dynamic leader with a passion for empowering teams and driving results? GEICO is seeking a forward-thinking and motivated Operations Leader / Supervisor to join our management team. This role offers the opportunity to lead and develop associates in our growing Claims organization. If you have at least two years' supervisory experience managing teams and a commitment to delivering exceptional customer experiences, we want to hear from you!

Success in this role is built on the foundation of GEICO's core leadership behaviors:

• Ownership: You take responsibility for outcomes in all scenarios.
• Adaptability: You navigate dynamic environments with creativity and resilience.
• Leading People: You empower iniduals and teams to achieve their best.
• Collaboration: You build and strengthen partnerships across organizational lines.
• Driving Value: You use data-driven insights to align actions with strategic goals.

What You'll Do:

• Lead, mentor, and inspire a team of associates in a call center environment to deliver exceptional service that delights our customers and builds their trust.
• Leverage your prior leadership expertise to guide team members in resolving complex customer inquiries and claims.
• Personalize your leadership approach to develop team members' skills, fostering their growth and ensuring they consistently exceed customer expectations.
• Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
• Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
• Address escalated customer concerns with professionalism and empathy, modeling GEICO's dedication to service excellence.
• Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience.
• Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.

What We're Looking For:

• Bachelor's or Associate's degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required).
• Experience successfully managing teams in insurance, financial services, call center, retail or other industries.
• Ability to obtain and/or maintain an active Property & Casualty Insurance License or Personal Insurance License (required).
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
• Strong results orientation, with a history of meeting or exceeding performance goals.
• Excellent interpersonal and communication skills, with the ability to adapt leadership styles to erse iniduals and situations.
• Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
• Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.

Why Join GEICO?

• Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.
• Inclusive Culture: Join a company that values ersity, collaboration, and innovation.
• Workplace Flexibility: Benefit from a hybrid work model-80% in-office, 20% remote after training-and enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year.
• Professional Growth: Access GEICO's industry-leading training programs and development opportunities:
• Licensing and continuing education at no cost to you.
• Leadership development programs and hundreds of eLearning courses to enhance your skills.

Additional Perks:

• Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
• 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.

Increased Earnings Potential:

• Pay Transparency: The starting salary for this position is between $60,270 and $115,825 annually
• Incentives and Recognition - Corporate wide bonus programs are in place to reward top performers.

#geico300

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes iniduals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified iniduals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Title: Services and Customer Success Operations Manager, Enterprise

Location: Calgary United States

Job Description:

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Services and Customer Success Operations Manager to join the Enterprise function in our Revenue Operations Team. This role is available to candidates in our Vancouver, Calgary, or Toronto hub locations, or remotely across Canada (excluding Québec) or the US.

What your team does:

Revenue Operations has one job: to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Who you are:

You will be working on the Customer Success Operations team in the Revenue Operations department. Your team is responsible for designing strategies, programs, and insights that empower the Customer Success organization to do their best work and exceed Net Revenue Retention goals.

In this role, you will be instrumental in building our new Enterprise business unit, with a specific focus on Professional Services and Customer Success operations. Enterprise is a brand new motion for Clio. You aren't tweaking the status quo here; you are building the car while driving it. You will structure the ambiguity of a "0-to-1" segment into concrete workflows. You must be a builder, someone who can create structure out of ambiguity, translate high-level strategy into concrete workflows, and collaborate with Professional Services, Customer Success, and technical teams to make them happen.

You will closely partner with Enterprise Post Sales Leadership, Customer Success Operations, and cross-functional partners in Revenue Operations. You will report directly to the Manager of Customer Success Operations in the interim, and then directly to the Director of Revenue Operations (Enterprise) once hired.

What you'll work on:

• Strategic Partnership: Serving as the primary operations business partner for the Enterprise Professional Services and Customer Success teams. You will translate their annual goals (e.g., "Improve NRR," "Increase Services Revenue") into concrete, executable operational roadmaps.

• Initiative Design & Execution: Executing the planning of and owning specific strategic initiatives, programs, and projects in support of the Enterprise Post Sales teams' annual goals and quarterly OKRs

• Building the Enterprise Motion: Designing and launching operational workflows for our new Enterprise segment, including projects such as defining High-Touch engagement models and automating Executive Business Review (EBR) prep for our Enterprise Customer Success team and helping to implement a new Professional Services Automation (PSA) tool for our Enterprise Professional Services team

• Engineering the CS Tech Stack: Partnering with the GTM Systems team to translate business requirements into technical realities in key tools that the Enterprise Post Sales team uses (ex: Salesforce, ChurnZero, PSA tool). You won't just make recommendations; you will define the logic, test the solution, and drive the rollout.

• Cross-Functional Connection: Leading the "connective tissue" projects that span teams. You will partner with CS Ops, Sales Ops, GTM Systems, Analytics Teams, Product and customer facing teams and BI to fix "leaky buckets" in the customer lifecycle (e.g., improving the Sales-to-Success handoff or standardizing Expansion processes).

• Elevating RevOps Maturity: Contributing to the continuous improvement of the Revenue Operations team itself. You will champion better ways of working, from refining project intake to standardizing documentation ensuring we build scalable, low-debt solutions.

What you bring:

• Relevant Experience: 8+ years experience in Customer Success Operations, Professional Services Operations, Revenue Operations, and/or Customer Success Leadership at software companies, with specific experience supporting high-touch Enterprise Post Sales organizations

• Enterprise Post Sales Context: Strong business acumen and understanding of key metrics for Enterprise Post Sales organizations, specifically Onboarding/Professional Services and Customer Success teams

• Scale first mindset: You are process-curious and efficiency-obsessed. You have experience redesigning processes and leveraging AI tools (LLMs, sentiment analysis) to reduce administrative burden. You don't just solve a problem once; you build a system to solve it forever.

• Excellent organization and time management skills; experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing risks and issues

• Data-driven approach able to use data to guide and measure the business impact of your work

• Excellent verbal and written communication skills. Ability to communicate with stakeholders from executives to front line CSMs

• Independence and Conscious Collaboration: Strong ability to work both independently but also also work with other right teams to deliver successful outcomes

• Post Sales Tooling Experience: Experience as either a power user, business admin, or technical admin of a Customer Success Platform (ex: Gainsight, ChurnZero) and Professional Services Automation tool (ex: Certinia, Rocketlane)

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $128,100 to $160,100 to $192,100 USD. There are a separate set of salary bands for other regions based on local currency.

• Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced iniduals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to ersity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Title: Access Service Representative

(3 month temp)

Location: New Hyde Park United States

Job Description:

Job Description

Admits patients and provides information regarding hospital rules and regulations. Conducts interviews to obtain demographics and insurance information. Keys information into the Patient Registration System. Obtains appropriate signature on medical, legal and financial forms. Performs a variety of other clerical duties related to patient's admission, including but not limited to, verification of patients insurance information and prior account balances, preparation of patient's charts, and registration forms and addressograph plates.

Job Responsibility

• Admits patients to hospital and provides information regarding hospital regulations and policies (i.e
• Patient Bill of Rights, Health Care Proxy etc.).Conducts interviews to obtain demographics, insurance information etc
• and enters data into hospital Patient Registration System.Communicates hospital's collection policy and collects deductibles and co-pay obligations.Obtains appropriate signatures on medical, legal and financial forms
• Prepares charts, registration forms, patient addressograph plates etc
• Forwards required items to nursing unit/clinic.Maintains manual bed board and reconciles daily census to nursing units
• Notifies nursing unit of patients arrival and arranges to have patient escorted to their room.Contacts insurance carrier(s) to obtain all information necessary for the successful billing of third party payors in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.)
• Re-verifies insurance of recurring patients.Performs financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the hospital
• Reevaluates sliding scale assignment annually.Reconciles charge documents with patient logs and enters charges into the Patient Registration System
• Schedules patient for clinic visits, pre-admission testing, special tests and consultations, OR bookings and arranges patient transportation, as needed.Responsible for answer telephone, maintaining files, sorting mail and keeping inventory of supplies
• Informs manager of all activities, needs and problems
• Performs related duties, as required
• *ADA Essential Functions

Job Qualification

• High School Diploma or equivalent, required. Prior customer service experience, required.Data entry skills (80 keystrokes per minute), required.Must pass Site training program within the normal probationary period.Communicate effectively in English (speaking and reading).

3 month temporary position. Monday-Friday 10am-6pm. Fully remote.

• Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Title: General Adjuster - Commercial Property

Location:

• Chicago, IL
• Dallas, TX

Hybrid

Full time

Job Description:

About Us

We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Under general management, responsible for managing commercial property and E&S claims. Investigate, analyze, and review claims for coverage, damages, and reserves. Conduct field inspections as warranted and manage adjusters, attorneys, and experts as needed. Maintain claim files ensuring claims are proactively managed, properly documented, adjusted, and paid.

Principal Duties & Responsibilities

• Investigate, analyze, and review new and reassigned claims for coverage, liability, damages, and reserves.

• Manage consultants, investigators, adjusters, attorneys, and experts as needed.

• Manage complex and litigated claim files and ensure claims have full coverage, are properly documented, adjusted, and paid.

• Analyze and evaluate complex coverage issues and implement proactive resolution strategies.

• Collaboratively communicate with Underwriting.

• May testify in court and manage high value claim investigations.

• Lead in special projects and other duties as needed.

• Complete field inspections, determine coverage and develop appropriate correspondence as warranted.

• Maintain licensures for all required states.

• Travel and assist with field response for CAT events.

Education & Experience

• Typically requires a bachelor's degree in business administration, insurance, or a related field

• 8+ years of related experience (property claims)

• [OR] equivalent level of education and experience

Knowledge, Skills, & Competencies

• Ability to use analytical methods in the claim examining processes to handle most complex claims and forth a sophisticated case resolution strategy.

• Ability to develop a scope of damage and generate and understand building estimates.

• Ability to develop solutions within the claims department including the development of sophisticated negotiation strategies.

• Ability to communicate findings and recommendations on claim matters including collaborating with underwriters.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

$115,778.00 - $168,746.00

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Annual bonus plans

• Employee stock ownership plan (ESOP)

• 401(k) - automatic 3% company contribution

• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays

• Paid volunteer time off (VTO) to support our communities

• Parental and family care leave

• Flexible & hybrid work arrangements

• Fitness center discounts and free virtual fitness platform

• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits

• Flexible spending and health savings accounts

• 2x base salary for group life and AD&D insurance

• Voluntary life, critical illness, & accident insurance for purchase

• Short-term and long-term disability benefits

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Training & certification opportunities

• Tuition reimbursement

• Education bonuses

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from erse backgrounds while promoting an environment where all viewpoints are valued and iniduals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase ersity in the insurance industry. Cultivating an exceptional and erse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Title: Product Solutions Expert - Agentic AI Product Support Team

Location: Santa Clara United States

Job Description:

About the Team

The Product Solutions Expert team is a dynamic group of professionals dedicated to delivering exceptional value to our customers. The team's primary focus is on managing enterprise customers, catering to their unique needs and ensuring their satisfaction. This involves handling day-to-day activities related to implementations, customer inquiries, addressing their challenges, and collaborating closely with customer advisors to provide tailored solutions. With its high-profile nature, exposure to top leadership, and impactful engagements, the team stands as a trusted partner, contributing significantly to the organization's growth and success in the competitive market.

The Role

As a Product Solutions Expert, you will independently own the end-to-end technical delivery for a portfolio of enterprise accounts. You bring 5-8 years of relevant experience, operate with minimal oversight, and actively contribute to team best practices and the development of junior team members. This is not an entry-level implementation role - you are expected to drive outcomes, proactively surface risk, and bring technical depth and customer instinct in equal measure.

Technical Delivery & Integration

• Own end-to-end solution delivery for assigned enterprise accounts, from scoping and design through deployment and sign-off.
• Independently scope, design, and lead complex multi-system integration projects using Python, SQL, and AWS with minimal oversight.
• Architect innovative AI integrations between Eightfold and third-party systems, applying established patterns and developing new ones as needed.
• Design and implement ETL pipelines and API integrations; perform data validation, transformation, and ingestion for implementations.
• Define acceptance criteria, conduct acceptance testing, and drive sign-off with customer stakeholders.
• Configure and customize solutions, products, and processes to achieve the best outcomes for each customer's unique environment.
• Conduct and maintain comprehensive technical documentation for both customer and internal use.

Customer Engagement & Advisory

• Serve as a trusted senior advisor to clients, providing in-depth knowledge of Eightfold solutions and evaluating customer business processes.
• Lead customer presentations, training sessions, and executive-level workshops with confidence and technical credibility.
• Proactively identify expansion opportunities and flag risk signals within your customer portfolio; escalate and resolve critical issues independently.
• Collaborate closely with Project Managers, Functional Consultants, and Partners to align on delivery and customer outcomes.
• Monitor and drive customer satisfaction (CSAT/NPS) by surfacing feedback to relevant internal stakeholders.

Team Development & Knowledge Sharing

• Mentor Level 1 team members on technical delivery approaches, customer engagement best practices, and integration patterns.
• Contribute to and maintain internal solution playbooks, documenting key learnings for team-wide course correction and future reference.
• Lead technical teams through delivery projects and provide hands-on delivery guidance on escalations and complex issues.
• Assist in developing and refining internal support tools, processes, and Salesforce workflows to improve team efficiency.

Required Qualifications

• 5-8 years of experience in technical, customer-facing roles involving SQL, Python, API Development, systems integration, and AWS.
• Demonstrated ability to independently design, build, and debug complex API integrations in production environments.
• Hands-on experience with ETL process design and implementation using Python, JSON, and XML.
• Proven track record of owning customer relationships and resolving critical escalations with minimal management oversight.
• Strong ability to communicate technical concepts clearly - including executive presentations, negotiation, and persuasive storytelling.
• Strong analytical skills with an action-oriented, outcome-focused approach.
• Proficiency with relational databases and SQL; working knowledge of backend server APIs and web application architecture.

Preferred Qualifications

• Experience with enterprise HR tech ecosystems such as ATS, HRIS, or talent management platforms.
• Familiarity with applicant tracking systems, human resources, recruiting, or employer branding.
• Experience working in a B2B or SaaS-based enterprise environment.
• Prior experience contributing to internal playbooks, team documentation, or mentoring junior colleagues.
• Familiarity with Salesforce or similar CRM/support tooling.

Pay Transparency. Please note this role is categorized as hybrid in Santa Clara, CA Base pay is only one piece of our total compensation package as this role is eligible for bonus and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, experience and zones determined by location. SF Bay Area, CA is in Zone A.

Base annual salary range in Zone A: $129,750 to $173,000 USD + 10% annual discretionary bonus + preIPO equity (stock options).

Hybrid Work. At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution.

Employees based near our Santa Clara office are expected to work from the HQ office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

#LI-Hybrid

Title: Renewal Success Manager

(West)

Location: Remote United States

Job Description:

Description

Company Overview:

Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.

To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.

Position Overview:

The Renewal Success Manager (RSM) is responsible for driving customer value, satisfaction, and retention across Cellebrite's State and Local Government (SLG) accounts. This hybrid role combines proactive relationship management and solution adoption with direct accountability for renewals and expansion. The RSM carries a renewal quota and is a key partner to both customers and internal teams. This position benefits from a strong technical background and hands-on experience in law enforcement or digital forensics.

Key Responsibilities:

Customer Engagement & Success:

• Serve as the primary post-sale point of contact for SLG customers, ensuring successful onboarding, adoption, and ongoing value realization.
• In partnership with the account team, host regular business reviews and check-ins to understand customer goals, share best practices, and identify opportunities for deeper engagement.
• Leverage technical expertise to guide customers in advanced solution usage, workflow optimization, and integration with investigative processes.
• Monitor customer health using data-driven insights (usage, support trends, satisfaction scores) and proactively address risks.
• Advocate for customers internally, capturing feedback and collaborating with product, support, and sales teams to resolve issues and drive improvements.

Renewals & Expansion (Sales-Focused):

• Own the end-to-end renewal process for assigned accounts, including early engagement, negotiation, and closing.
• Manage and progress all renewal opportunities in Salesforce, and log all expansion leads in Gainsight to ensuring accurate pipeline management and documentation.
• Lead and participate in regular forecast calls, providing updates on renewal pipeline, deal status, and risk/opportunity assessments.
• Drive the procurement process by coordinating with customer stakeholders, internal legal/finance teams, and ensuring timely completion of all required documentation.
• Identify and qualify upsell and cross-sell opportunities, partnering with new business sales as appropriate.
• Develop and execute account strategies to maximize retention and growth.
• Consistently meet or exceed renewal quota and related sales objectives.
• Ensure timely and accurate forecasting of renewal and expansion revenue.

Internal Collaboration:

• Work closely with sales, operations, finance, legal, and technical teams to deliver a seamless customer experience.
• Maintain detailed account records and activities in Salesforce.com.
• Share customer insights and trends with leadership to inform strategy and product development.

Requirements

Technical & Industry Requirements:

• Provide technical guidance on Cellebrite solutions, including advanced features, integrations, and best practices for digital investigations.
• Stay current on trends and challenges in digital forensics, public safety, and investigative workflows.
• Act as a subject matter expert for law enforcement and digital forensics use cases, supporting customers in maximizing solution value.

Qualifications:

• 3+ years' experience in Customer Success, Account Management, or Sales roles (preferably in SaaS, digital intelligence, or public sector).
• Direct experience in law enforcement, digital forensics, or investigative technology (preferred).
• Proven track record of meeting or exceeding renewal or sales quotas.
• Strong technical acumen with the ability to advise on solution usage, workflows, and integrations.
• Strong relationship-building and communication skills; comfortable engaging with both operational and executive stakeholders.
• Experience with Salesforce and related sales tools.
• Analytical and data-driven, with the ability to identify risks and opportunities through customer metrics.
• Motivated self-starter, resourceful, and highly accountable.
• Bachelor's degree or equivalent work experience.
• Hybrid work model