DO NOT SUBMIT YOUR INFORMATION IF YOU ARE NOT CURRENTLY LIVING IN THE UNITED STATES OF AMERICA. We will automatically delete any CV/Resume that is not from the United States.

My name is LANCE BRIDGES, Business Owner, MasterCraft Luxury Boating Co.

We are seeking a Virtual Assistant to provide administrative support to our team while working remotely. You will handle administrative projects and deliver high-quality work under minimal supervision.

You are required to have experience in fulfilling various administrative tasks٫, including answering emails٫, scheduling meetings, and making travel arrangements. A strong Internet connection is required٫, along with experience using communication tools like Skype.

Virtual Assistant responsibilities:

• • Organize communication via emails and phone calls
  • Provide customer service as first point of contact
  • Organize meetings٫ travels and accommodations
  • Manage contact lists and organize managers’ calendars
  • Create and review customer spreadsheets and keep online records
  • Conduct market research and report on the results
  • Prepare presentations
  • Help employees with their administrative queries

Virtual Assistant requirements:

• • 2+ years' experience of working on a Virtual Assistant or other relevant position
  • Significant experience with current technologies٫ like desktop sharing٫ cloud services and VoIP
  • Good practical experience with word-processing software and spreadsheets٫ particularly MS Office
  • Good practical experience with online calendars and scheduling٫ particularly Google Calendar
  • Strong phone٫ email and instant messaging communication skills
  • Strong organizational and time management skills
  • High school diploma; additional qualification as an Administrator or Executive Assistant will be a bonus

Salary and compensation

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Spanish-English Bilingual Customer Service and Sales Representative working remotely, you'll be a part of bringing humanity to business. this role, you'll

Werde Partner der hey contact heroes und arbeite flexibel in spannenden Inbound-Projekten!

Du bist Freelancer mit Erfahrung im Kundenservice und möchtest Teil eines dynamischen Netzwerks werden? Wir suchen engagierte Partner innerhalb der EU, die uns in unseren Inbound-Kundenservice-Projekten unterstützen.

Aufgaben

Was dich erwartet:

• Vielfältige Projekte: Mitarbeit in innovativen Kundenservice-Projekten für spannende Auftraggeber.
• Flexibilität: Du arbeitest von deinem Standort aus – alles, was du brauchst, ist ein abgeschlossener Arbeitsplatz und eine stabile Internetverbindung.
• Eigenverantwortung: Als Freelancer bist du flexibel in deiner Zeiteinteilung und entscheidest selbst, wie du deinen Arbeitstag gestaltest.

Deine Aufgaben:

• Inbound-Kommunikation: Telefonische und schriftliche Bearbeitung von Anfragen – immer mit dem Fokus auf exzellenten Kundenservice.
• Lösungsorientiertes Arbeiten: Du beantwortest Kundenfragen, löst Probleme und sorgst für eine positive Kundenerfahrung.Professioneller Support: Du bist die erste Anlaufstelle für Kunden und arbeitest eng mit unseren internen Teams zusammen.

Qualifikation

Das bringst du mit:

• Standort: Du lebst im EU-Ausland oder hast vor demnächst auszuwandern?
• Erfahrung im Kundenservice: Du hast bereits als Agent oder in einer ähnlichen Rolle gearbeitet.
• Sprachkenntnisse: Du sprichst und schreibst Deutsch auf dem Niveau C1 oder C2 – klar, fehlerfrei und kundenorientiert.
• Kommunikationsstärke: Freundliches Auftreten, lösungsorientiertes Arbeiten und sichere Ausdrucksweise in Wort und Schrift.
• Technische Grundkenntnisse: Du bist sicher im Umgang mit gängigen Tools und Systemen, wie CRM- oder Ticketing-Systemen.Freelancer-Status: Du bist offiziell als Freelancer registriert und kannst innerhalb der EU arbeiten.

Benefits

Warum mit uns arbeiten?

• Partnerschaft auf Augenhöhe: Wir bieten dir spannende Projekte und eine langfristige Zusammenarbeit.
• Faire Vergütung: Transparent und an den Umfang deines Einsatzes angepasst.
• Unterstützung: Du bist Teil eines motivierten Netzwerks, das dir mit Rat und Tat zur Seite steht.Vielfalt: Bei uns erwarten dich abwechslungsreiche Projekte aus unterschiedlichen Branchen.

Interesse?

Dann melde dich bei uns! Sende uns eine kurze Beschreibung deiner Erfahrungen im Kundenservice und deine Kontaktdaten. Wir freuen uns, dich kennenzulernen und dich als Partner in unser Team aufzunehmen!

Let’s make customer service a shared success – gemeinsam mit den hey contact heroes!

Customer.io is hiring a remote Digital Customer Success Program Manager. This is a full-time position that can be done remotely anywhere in Americas.

Customer.io - Power automated communication that people like to receive.

Applications close on August 25, 2025 at 11:59 PM PT.

JOB TITLE:

Support Specialist – Demand (Remote)

ABOUT US:

We're Meowtel.com, the #1 cat sitting app in the U.S., and we’re on a mission to help every cat and cat parent live their best life!

We're looking for self-motivated, English-fluent Support Specialists to join our Demand team and help us deliver an exceptional experience to every member of our community: sitters, customers, and of course, our kitty clients too!

To support our global team, we are currently focusing on candidates located outside of the United States who are able to work U.S. business hours (5AM-6PM Pacific Time).

We're a small, dedicated team with a do-er mentality, and most importantly…we love cats!

This role is not your typical customer service position. It requires confident decision-making, excellent written English, strong verbal skills, and the ability to manage complex, emotional scenarios with professionalism and care. You’ll be supporting users during emergencies and high-stress moments – this is a high-trust, high-accountability role.

This contract is initially offered on an 8-week trial basis. Upon successful completion of Meowtel’s training program and the trial period, candidates may be offered a longer-term contract.

ABOUT THE WORK:

We're a marketplace platform powered by people, so ensuring that we provide excellent and prompt customer support is key to delivering on our Meowtel Promise to our entire community. 

This role is fast-paced, requires strong multitasking and documentation skills, and demands comfort navigating difficult or time-sensitive conversations. Clear, confident communication and strong writing skills are a must, as well as a robust ability to adapt and a willingness to continuously learn new things. 

We’re a remote-first company, with employees currently spanning the U.S., Argentina, Mexico, and the Philippines. We collaborate daily via Slack, Zoom, and Google Workspace. Our team values transparency, warmth, resilience, and creative problem solving. Expect lots of cat GIFs, puns, and occasional meowgaritas at our virtual happy hours (“happy meowers”).

WHAT YOU’LL DO HERE:

• Support our sitter and cat parent community across multiple channels: email, phone, and live chat

• Lead and manage your own support tickets – investigating the issue, communicating with both parties, and documenting the outcome with care

• Respond to high-priority issues such as sitter no-shows, last-minute cancelations, cat health concerns, or safety escalations

• Demonstrate empathy, discretion, and professionalism during stressful or time-sensitive interactions

• Collaborate with other teams to improve internal tools, templates, and workflows

• Provide clear and polished written communications that align with Meowtel’s tone

• Participate in projects and initiatives related to sitter operations, customer education, and support workflows

ABOUT YOU:

• You have at least 1 year of customer support experience and are comfortable handling complex issues (not just password resets)

• You are fluent in English, both written and spoken

• You’re comfortable on the phone and know how to de-escalate challenging situations

• You’re confident using tools like Google Workspace, CRM systems, Slack, Zoom, and virtual phone tools (or can learn quickly)

• You’re detail-oriented, quick with documentation, and excellent at prioritizing in real time

• You’re self-directed and comfortable working independently

• You’re open to feedback and want to grow professionally

• You love cats (this is a non-negotiable) and want to help cat lovers (both parents and sitters) feel supported, safe, and heard

WORK SCHEDULE:

• Daytime shifts (Pacific Time): Typically between 5:00 AM – 6:00 PM Pacific Time

• Shift assignments will vary depending on availability, team needs, and experience

• Full-time (40 hours/week), including at least one weekend day

• Flexibility to support peak periods such as Thanksgiving and December holidays is required

TRAINING SCHEDULE (FIRST TWO WEEKS):

• Start date: Monday, September 29, 2025

• All new hires must be available for full-time weekday training, typically between 8:00 AM – 5:00 PM PT

PAY & BENEFITS:

• Starting rate: $960 USD per month (contractor role)

• Two performance reviews in your first year (at 6 and 12 months), with eligibility for a 0–15% raise

• Annual performance reviews each year after

• Unlimited paid time off (with manager approval)

• Contractor role; must provide your own equipment and workspace

REQUIREMENTS TO WORK:

• Reliable high-speed internet

• Personal laptop

• Quiet, dependable workspace

• Audio equipment (headset or mic) for taking calls

HOW TO APPLY:

Please submit your application by August 25, 2025 at 11:59PM Pacific Time using the following link: https://ztb6m7ir8vm.typeform.com/to/OCoSK4PY

WHAT TO EXPECT NEXT:

• We will review all applications after the deadline

• First-round interviews will be informal video chats with our team

• Second-round interviews are a technical assessment that involve responding to real ticket scenarios

• Final-round interviews will be a conversation with our CEO and/or senior leadership

• We’ll communicate with you at every step so you know where you stand

DIVERSITY & INCLUSION:

We’re a woman-founded and woman-led company and an equal opportunity employer. We welcome applicants of all backgrounds, abilities, and identities.

We look forward to reviewing your application and hopefully welcoming you to the Meowtel team!

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service and Sales Representative working remotely in Connecticut, New Hampshire, or Maine, you'll be a part of bringing humanity to business. this

Process Street is hiring a remote Junior Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Process Street - We help our customers build, document, automate, and track recurring workflows.

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Your Mission

In the CRM Manager role, your mission is to increase customer lifetime value by creating communication strategy, design and optimisation of our direct communications to customers. You’ll take ownership of CRM campaigns and lifecycle programmes across email, WhatsApp, SMS and our customer-facing applications, partnering with cross-functional teams to drive business impact.

Your Team

Your role is part of the Customer Marketing team which sits in the marketing function within Global Operations at Teya, reporting into the Head of Customer Marketing. The team’s mission is to set the direction and create communication, content and experiences across our 9 market operations which connect to merchant needs, and drives engagement and customer lifetime value with our members through their lifecycle from acquisition to loyalty and retention.

Your Role

• Helps evolve a CRM strategy that improves the customer experience for Teya members, improving our delivery with segmentation, communication design, personalisation, analytics and cross-channel synchronisation through WhatsApp, SMS and through our product experience (including banners, push, content cards and more)

• Owns and leads CRM strategy for one or more key product areas or lifecycle stages, with accountability for performance and iteration

• Creates and manages CRM campaigns in Braze; designing workflows, creating A/B tests, analysing email performance, and optimising campaigns based on data insights

• Supports the launch of new products and features, and activating CRM campaigns to existing members to drive cross-sell of Teya’s product suite, including Business Account, Cash Advance and E-POS

• Supports the conversion of leads generated through our performance marketing campaigns with CRM activity (e.g. lead nurturing, closed lost campaigns) to drive conversion

• Works with our data analysts to define and launch experimental campaigns which drive activation, increased usage and retention with Teya

• Engages our member community to build empathy and understanding (combining with customer data) of communication that can have impact, and collaborates then to create high quality case studies and content

Your Story

• You have at least 5 years' experience in a CRM role, with a strong track record of owning CRM strategies and delivering measurable business impact

• You’re confident leading CRM for product areas or lifecycle stages, and aligning campaigns to wider commercial goals

• You’re an expert user of CRM tools like Braze (journey building, personalisation, segmentation)

• You have strong copywriting skills in English and an instinct for great design

• You’re highly analytical and commercially aware, able to connect CRM performance to broader business KPIs

• You enjoy mentoring others and raising the bar on campaign quality, process and thinking

• You bring a strategic mindset with a bias for action and a collaborative, hands-on approach, with experience briefing or collaborating with product, data and content teams

• You’re highly organised with able to manage end-to-end delivery of campaigns and cross-functional projects

• You’re a great communicator, able to build relationships across teams and lead conversations with stakeholders

• You have a growth mindset with eagerness to learn and a hands-on attitude

• You’re happy to work from our new headquarters in Central London at least 3-days a week

The Perks

• Physical and mental health support through our partnership with WellHub giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps

• Work from our new headquarters, House of Teya, next to Blackfriars Bridge

• Cycle-to-Work Scheme with allowance up to £5,000

• ‘Teya Lime’ Brompton bikes free-to-rent from the office

• Private Health and Life Insurance

• Pension Scheme

• 25 days of Annual Leave (+ Bank Holidays)

• Opportunities to travel to our different offices across Europe

• Regular merchant experiences at our headquarters

• Healthy office snacks and drinks

• Flexible working hours, as long it suits both you and your team

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a erse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

About the Role

We're looking for a CRM Strategist who knows how to turn messages into movements. This role is for someone who’s both creative and data-minded, someone who sees a lifecycle funnel and immediately thinks of 10 ways to improve it.

You’ll sit on the Growth team and own all things CRM. That includes crafting strategies, shipping campaigns, running A/B tests, and continuously improving how we engage, retain, and grow our users.

This role is about shaping user behavior, nudging smart actions, and driving real business impact.

If you love building experiments, know your way around user segments, and want to help people become confident investors - we’d love to meet you.

What You’ll Do

• Design and execute CRM campaigns across email, push, in-app, and SMS

• Own lifecycle strategy: onboarding, activation, retention, reactivation

• Build and run experiments (A/B, multivariate) to optimize performance

• Work closely with Product, Growth, and Content to align CRM with core initiatives

• Analyze campaign performance and share clear, actionable insights

• Continuously refine user segmentation and behavioral triggers

• Stay close to product changes and customer needs to keep CRM relevant and impactful

Key Outcomes

• Drive measurable lifts in activation, retention, and net deposits

• Improve CRM channel efficiency (CTR, CVR, unsubscribe rates)

• Increase engagement across the lifecycle funnel

• Run and document 2–3 meaningful experiments per month

• Build a CRM experimentation engine that’s repeatable and scalable

• Improve segmentation and personalization logic to reflect user behavior and intent

Essential Skills & Traits

• Stakeholder management -> works well across teams

• Strategic thinking -> plans with the big picture in mind

• Analytical -> comfortable with data and making decisions from it

• Creative -> knows how to grab attention and build narratives

• Curious -> always experimenting, testing, learning

• Growth mindset -> thrives on iteration, not perfection

Nice to Have Skills

• SQL

• Experience using Braze or similar CRM platforms

• Arabic content testing or localization experience

• Background in consumer product or fintech

About Us

For over 10 years, we’ve been helping people start and run their businesses. We run lean and efficient — it’s our ethos: no long boring meetings, no unnecessary layers of management — just focused solutions that makes life easier for customers. Along the way, we’ve built a reputation for service excellence, with more than 28,000 5-star reviews.

We’re now looking for a dependable, independent associate to take ownership of customer service and operations, freeing the founder to focus on building and improving the platform.

Why This Role

You’ll be the first point of contact for customers, supporting them at one of the most exciting stages of their lives — starting a business — while serving as the steady frontline that keeps operations running smoothly so the founder can focus on growth.

What You’ll Do

• Assist customers via live chat, phone, and email platforms.

• Support customers with tasks such as company registration, business name setup, website configuration and business name transfers.

• Handle day-to-day operations and admin.

• Work with external business partners on performance and reporting.

• This role has a rhythm of quieter stretches followed by busy bursts. In downtime, you’ll help refine FAQs, log feedback, and keep things running smoothly — always ready to step in when customers need you.

What We’re Looking For

• Independent — comfortable working directly with the founder in a lean setup.

• Professional communicator — clear, patient, and able to explain simply.

• Trustworthy & reliable — someone we can count on with customers and systems.

• Tech-savvy — quick to learn tools (AI experience is a bonus).

• Calm under pressure — steady when phones and chats overlap.

• Balanced mindset — happy in both busy peaks and quieter stretches.

• Pride in your work — you care about doing customer service well, not just “what’s next.”

• You’re comfortable working solo, managing your own day, and taking initiative without needing close supervision.

Our Values

✨ Ease → Make things simple for customers and for the team.

What We Offer

• This opportunity is for someone who values stability and consistency — it’s steady, long-term work where reliability matters more than constant change.

• Independence and trust — no constant check-ins or micromanagement.

• Laptop**provided** (and internet i.e. Starlink if needed).

• We’re preferably seeking Part-time availability but will happily consider Full-time.

If you’re dependable, thrive in independence, and want a steady role supporting customers at the start of their business journey, we’d love to hear from you.

Solutions Engineer - DACH

The presales mission is to sell better to reduce turn rate and to push for value-driven propositions that solve for customers. 

As a Solutions Engineer, you will partner with the sales organization seamlessly to drive the execution of prospective and expansive deals. You will utilize your technical knowledge to become a trusted partner with sales and services.

What will your day-to-day look like?

• Building and maintaining relationships with sales reps, partners, customers and other internal stakeholders
• Gaining knowledge of HubSpot products for better-proposed solutions
• Understanding customer challenges and how to deliver technical value to meet their business goals and objectives
• Participating and directing projects relevant to presales, sales, and the wider business
• Coaching and mentoring less experienced team members

What do you need to succeed in this role?

• Fluency in written and spoken English & German
• Presales, technical consultant/sales role or similar (3+ years)
• Experience working with internal teams and stakeholders and dealing with external customers 
• You are open to admitting mistakes and believe that actionable feedback is a great way to learn and grow
• You enjoy collaborating with different teams and are motivated to develop yourself
• You have HEART

What are the perks that come with this role?

• Constant learning - HubSpot product is frequently updated and you need to be aware of all the new features.
• Supportive team - your peers and Manager will be there to set you up for success.
• Professional Development - career progression in PreSales, or transitioning to other teams; Mentorship, and Team Lead Programs. 
• Benefits - check out here

We know the__confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

This is a remote position.

We're Hiring a CRM Marketing Specialist at MyVA Support!

At MyVA Support, we're eagerly seeking a CRM Marketing Specialist, with proficiency in Zoho, HighLevel Marketing and other CRM platforms, to join our forward-thinking team. This role is tailored for those who have a deep understanding of marketing strategies and are skilled in optimizing customer relationship management systems.

Responsibilities:

• Administer and optimize CRM systems to improve business operations, customer relations, and support sales and marketing strategies.

• Design, manage, and refine automated marketing campaigns, focusing on lead nurturing, customer engagement, and conversions.

• Utilize analytics to drive insights into team operations and customer engagement, enhancing productivity and effectiveness.

• Collaborate with various teams to ensure CRM strategies align with overall business objectives.

• Implement and manage integrations with third-party applications, enhancing CRM functionality, with a strong emphasis on using Zapier for automation and integration tasks.

Work Schedule:

Monday to Friday, 8 AM - 5 PM Eastern Time.

Requirements

• Proficiency in marketing automation platforms (e.g., HighLevel Marketing, Zoho, Zapier, Square) and in-depth knowledge of CRM systems.

• Exceptional skills in using Zapier to create and manage complex integrations.

• Bilingual: Proficiency English and Spanish Level- C1.

• At least 2-4 years of relevant experience.

• Robust analytical skills to understand and explain reports.

• Familiarity with HTML, CSS, SQL, or AMPscrip is a PLUS.

• Independent and creative problem-solving abilities, excellent organizational skills, and the capacity to thrive under pressure.

• Understanding of project management principles and methodologies

• Communication and interpersonal skills

• Ability to work independently and as part of a team

• Proficient in Google Suite

Benefits

• The freedom of a 100% remote work setup.

• Competitive salary reflective of experience and qualifications.

• Opportunities for professional growth within the company.

• Weekends off to rest and recharge.

Additional Information

This is a contractor position. The selected inidual will be responsible for their own social security and taxes, in accordance with Colombian legislation.

How to Apply:

If you're passionate about CRM automation and are ready to make a significant impact, we'd love to hear from you. Please send your resume and a cover letter explaining why you're the perfect fit for MyVA Support to https://zurl.to/bPNz?source=CareerSite.

As a Breezy HR Customer Success Agent, you'll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.

We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn't our style. You can feel free to use your own easygoing voice, and we'll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines.

What Am I Going to Do All Day?

This is a full time remote position and we're looking for someone who can work 10am to 7pm EST.

• You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.

• Since you know it all (and you will!), you'll be helping our customers achieve their goals inside Breezy the majority of the day. You'll be walking them through processes and minor hiccups with patience and a sense of humor, but …

• You know enough to know when you just don’t know. Then it'll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You'll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved.

• You'll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?).

• You'll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.

About You

• This isn't your first rodeo – you should have some experience making customers happy as a primary job function.

• You're enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you've got a soft spot for Trello and Intercom, that wouldn't hurt!)

• You're even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it.

About Breezy HR

• Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract & hire great employees with less effort.

• Grrrrreat benefits.

• Inside, we're a small, agile team chock-full of awesomeness and we're growing fast.

• Working here is completely unlike anything you'll find in Jacksonville or anywhere in the country... in a very good way. You'll love it.

Udacity is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in Germany.

Udacity - Advance your career with online courses.

Mural is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Mural - Online brainstorming, synthesis and collaboration.

ClassDojo is hiring a remote Dojo Tutor Support Agent. This is a full-time position that can be done remotely anywhere in Philippines.

ClassDojo - Build wonderful classroom communities with parents and students.

This is a remote position.

Embrace Software Inc. is seeking a CRM Implementation Specialist to join the Embrace Go to Market team. In this role, you will be instrumental in helping organizations seamlessly integrate their operations, processes, and systems during mergers and acquisitions (M&A) and post-acquisition phases.

Reporting to the CRM and Sales operations Lead, this high-growth, high-visibility position involves collaboration with CEOs and COOs of companies acquired by Embrace. Additionally, you will gain valuable insights into hyper-growth strategies by working closely with Embrace's CEO’s office on special corporate initiatives.

Key Responsibilities:

• Lead the CRM implementation post-acquisition, ensuring a smooth transition that aligns with strategic objectives.

• Hands-on experience in handling major CRM end-to-end Implementation, a solid understanding of the functionality of various CRM.

• Lead requirement gathering meetings to ensure comprehensive input from stakeholders, with a deep understanding of the business requirements.

• Optimize M&A sales pipeline and streamline process improvement through expert knowledge in workflow automation.

• Supervise the M&A BizDev team, providing support in their daily activities to ensure a smooth transition of CRM activities.

• Facilitate marketing outreach by providing a platform for executing marketing campaigns for both M&A efforts and portfolio companies.

• Strong hands-on knowledge of data visualization.

• Evaluate different software platforms and tools to facilitate improvements in the operations of M&A as well as in the portfolio company.

• Handle the hypercare post-implementation with a shorter turnaround time.

• Collaborate with the digital marketing team to manage lead and opportunity flow, analyze website traffic, and identify demand-generating channels. Additionally, support the transition from the old website to the new website.

• Work collaboratively with cross-functional teams to design and implement new processes and procedures aimed at improving productivity and obtaining greater visibility into the business.

• Manage and mentor junior team members, providing guidance and support throughout the implementation process.

• Proficiently utilize process mapping and documentation tools to streamline workflows and enhance efficiency.

Requirements

• Bachelor’s degree in Engineering or MBA in a related field.

• 3-5 years of relevant experience in Process Improvement or Business Consulting or Software Implementations.

• Experience in using or implementing ERP such as CRM (Salesforce, Hubspot, Zoho), Email Campaign tools, Demand generation tools & Google Analytics will be an added advantage.

• Exceptional interpersonal and communication skills and ability to work effectively with a variety of teams and leaders at all levels.

• Strong Excel skills, including experience with formulas, Pivot Tables etc.

• Experience with data cleansing, validation, and reconciliation processes is a plus.

• Excellent problem-solving skills, and analytical skills with the ability to translate business requirements into software functionality.

• Knowledge of marketing and sales concepts, inbound and outbound marketing, and market research is a plus.

• Ability to work under less supervision.

• Proactive and eager to take on challenging tasks.

Benefits

• Competitive salary, structured based on Indian working hours.

• Comprehensive training and mentorship programs for skill and knowledge enhancement.

• Opportunities for career advancement and professional development.

• Experience collaborating with a erse, global team within a remote work setting.

About Hightouch

Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.

We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further,  allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.

Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. 

What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About The Role 

As a Technical Solutions Account Manager in our EMEA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
• Proficiency of spoken and written English

The salary range for this position is 160,000-200,000 (80/20 split variable) USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

If you love talking to people and can win trust within seconds, keep reading—this role was made for you.

About the Role

You’ll spend your days calling homeowners, building genuine rapport within moments, and identifying those ready to take the next step. This isn’t just about dialing numbers—it’s about making meaningful connections quickly and consistently.

About You

You thrive on connection and love striking up conversations—even with strangers. Making calls energizes you, and people trust you quickly. You’re a great listener who picks up on cues and adapts your approach to make others feel heard.

You build rapport fast and stay focused on the goal. Rejection doesn’t faze you. You’re consistent, self-driven, and keep your energy up, even with repetitive tasks. No micromanagement needed—you get things done.

Compensation

• Base Pay: $1,040–$1,364/month (depending on performance)
• Bonuses: Earn up to $200/month through key performance metrics

Benefits

• Flexible break times: Choose your preferred working hours between 8:30 AM and 5:30 PM EST—just make sure you’re present for all team meetings.
• 100% remote: Work from the comfort of your home—no commute, no dress code.
• Performance bonuses: Generous bonus structure based on consistency, lead quality, and call performance.
• Growth opportunities: We prioritize internal promotions and role development.
• Company culture rooted in growth and purpose.

What You’ll Be Doing

Your mission is to generate high-quality leads for our acquisitions team. Your day starts at 8:20 AM EST with a quick team huddle, then you’ll spend most of your time in Calltools, dialing and qualifying prospects.

You’ll make at least 262 calls a day, engage those who answer, and live transfer qualified leads to our sales team. You'll also log each call accurately to keep the system updated.

Mondays and Wednesdays begin with team trainings—calling strategy on Monday, mindset on Wednesday—to keep your skills sharp. Work hours are Monday through Friday, 8:20 AM–5:20 PM EST, with two paid breaks.

We are a U.S.-based company seeking a proactive, detail-oriented Virtual Assistant located in Latin America to support our team during U.S. business hours. This is a long-term role for someone who communicates clearly, stays organized, and follows through.

Main Responsibilities

· Make and receive business calls in English (customer service, vendors, follow-ups).

· Respond to emails and messages promptly and professionally.

· Schedule appointments, manage calendars, and track tasks to closure.

· Prepare documents, handle data entry, and maintain accurate records.

· Communicate clearly and courteously with clients and vendors.

· Assist with other administrative tasks as assigned by management.

Requirements

· Located in Latin America (Colombia, Mexico, Argentina, Peru, Ecuador preferred).

· Fluent English (spoken and written); confident and professional on the phone.

· 1+ year of experience in customer service, executive assistance, or administrative support.

· Able to work full-time during U.S. business hours (EST/CST).

· Reliable high-speed internet and a quiet, professional workspace.

· Proficiency with Google Workspace (Docs, Sheets, Calendar), Zoom, and email management.

Compensation & Benefits

· $800 – $1,200 USD per month (depending on experience).

· Paid monthly via bank transfer, PayPal.

· Long-term position with growth opportunities and performance-based increases.

How to Apply

Please send the following to [email protected]:

1. Your CV (English version).

2. A short voice recording (1–2 minutes) introducing yourself in English.

3. Your current city/country and an internet speed test result (link or screenshot).

4. Your preferred start date and availability.

Email Subject Line

Virtual Assistant – [Your Name] – Latin America

Thank you for your interest! Only shortlisted candidates will be contacted.

Werde Partner der hey contact heroes und arbeite flexibel in spannenden Inbound-Projekten!

Du bist Freelancer mit Erfahrung im Kundenservice und möchtest Teil eines dynamischen Netzwerks werden? Wir suchen engagierte Partner innerhalb der EU, die uns in unseren Inbound-Kundenservice-Projekten unterstützen.

Aufgaben

Was dich erwartet:

• Vielfältige Projekte: Mitarbeit in innovativen Kundenservice-Projekten für spannende Auftraggeber.
• Flexibilität: Du arbeitest von deinem Standort aus – alles, was du brauchst, ist ein abgeschlossener Arbeitsplatz und eine stabile Internetverbindung.
• Eigenverantwortung: Als Freelancer bist du flexibel in deiner Zeiteinteilung und entscheidest selbst, wie du deinen Arbeitstag gestaltest.

Deine Aufgaben:

• Inbound-Kommunikation: Telefonische und schriftliche Bearbeitung von Anfragen – immer mit dem Fokus auf exzellenten Kundenservice.
• Lösungsorientiertes Arbeiten: Du beantwortest Kundenfragen, löst Probleme und sorgst für eine positive Kundenerfahrung.Professioneller Support: Du bist die erste Anlaufstelle für Kunden und arbeitest eng mit unseren internen Teams zusammen.

Qualifikation

Das bringst du mit:

• Standort: Du lebst im EU-Ausland oder hast vor demnächst auszuwandern?
• Erfahrung im Kundenservice: Du hast bereits als Agent oder in einer ähnlichen Rolle gearbeitet.
• Sprachkenntnisse: Du sprichst und schreibst Deutsch auf dem Niveau C1 oder C2 – klar, fehlerfrei und kundenorientiert.
• Kommunikationsstärke: Freundliches Auftreten, lösungsorientiertes Arbeiten und sichere Ausdrucksweise in Wort und Schrift.
• Technische Grundkenntnisse: Du bist sicher im Umgang mit gängigen Tools und Systemen, wie CRM- oder Ticketing-Systemen.Freelancer-Status: Du bist offiziell als Freelancer registriert und kannst innerhalb der EU arbeiten.

Benefits

Warum mit uns arbeiten?

• Partnerschaft auf Augenhöhe: Wir bieten dir spannende Projekte und eine langfristige Zusammenarbeit.
• Faire Vergütung: Transparent und an den Umfang deines Einsatzes angepasst.
• Unterstützung: Du bist Teil eines motivierten Netzwerks, das dir mit Rat und Tat zur Seite steht.Vielfalt: Bei uns erwarten dich abwechslungsreiche Projekte aus unterschiedlichen Branchen.

Interesse?

Dann melde dich bei uns! Sende uns eine kurze Beschreibung deiner Erfahrungen im Kundenservice und deine Kontaktdaten. Wir freuen uns, dich kennenzulernen und dich als Partner in unser Team aufzunehmen!

Let’s make customer service a shared success – gemeinsam mit den hey contact heroes!

Location: Remote

MUST HAVES:

WELLTOWER – REIMAGINE REAL ESTATE WITH US

At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.

We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.  

ABOUT THE ROLE

The Business Applications Analyst, CRM is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafé modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies.  The Analyst, Operations – Business Applications will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.

KEY RESPONSIBILITIES

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
• Provides expertise in designing and optimizing resident journeys, ensuring standardization
• Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
• Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
• Contributes to maintaining project plans and timelines
• Conducts comprehensive training to ensure proficient CRM and RentCafe system use
• Provides ongoing support addressing issues, and continuously optimizing workflows
• Collaborates with internal support teams to resolve challenges
• Implements quality assurance processes
• Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
• Establishes best practices and ensures solution delivery adheres to defined standards
• Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
• Develops regular and thorough status communications for senior leadership and stakeholders
• Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

OTHER DUTIES

Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.

MINIMUM REQUIREMENTS

Skills / Specialized Knowledge:

• Ability to manage portfolios of work
• Solid understanding of project management and agile practices, with the ability to teach and coach others
• Keen ability to engage and work with different teams
• Strong interpersonal, conflict management, and communications skills
• Effective documentation and reporting skills 

Experience:

• At least 3 years of operations, financial, or technology implementation
• Strong understanding of customer journey design and best practices
• Proven experience working on complex CRM implementation projects
• Preferred experience with Yardi’s CRM, RentCafé and associated modules
• Project Management and Technical Support experience
• Experience planning and working on implementations of system changes in a SOX environment is preferred

Education:

• Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
• Agile, Six Sigma, or PMP certification strongly preferred 

Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.

WHAT WE OFFER

• Competitive Base Salary + Annual Bonus
• Generous Paid Time Off and Holidays 
• Employee Stock Purchase Program – purchase shares at a 15% discount 
• Employer-matching 401(k) Program + Profit Sharing Program 
• Student Debt Program – we’ll contribute up to $10,000 towards your student loans! 
• Tuition Assistance Program 
• Comprehensive and progressive Medical/Dental/Vision options 
• Professional Growth 
• And much more! https://welltower.com/newsroom/careers/ 

ABOUT WELLTOWER 

Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care. 

Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture. 

Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star. 

Welltower is committed to leveraging the talent of a erse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet

Attain Partners is an innovative consulting firm dedicated to disrupting the status quo to change the world and improve the lives of those we touch. From strategy to technology and everywhere in between, our experts use their unique skills to advance the important missions of education, nonprofit, healthcare, and state and local government clients.

People are at the center of all we do, and that’s why we empower career growth, provide industry-leading benefits packages, encourage a flexible work environment, and foster a culture of inclusion to support the needs of our team. We share a collective passion for our mission and our people. Guided by our seven core values, The Attain Way, our vision is the foundation of our culture—to be and attain the best.

Job Description

The Blackbaud CRM Specialist will play a critical role in supporting the successful retirement of Blackbaud CRM (BBCRM) and the migration to Salesforce + ascend. This role requires deep functional and technical understanding of BBCRM to guide data extraction, mapping, validation, and business process translation.

Job Responsibilities

• Serve as the subject matter expert (SME) on BBCRM functionality, data structures, and usage across gift processing, prospect management, membership, and stewardship modules.

• Partner with Data Analysts and Migration Developers to:

• Identify custom tables and fields.

• Validate data definitions and intended business logic.

• Provide mapping guidance from BBCRM to ascend data models.

• Collaborate with business stakeholders to interpret legacy processes and support future-state documentation.

• Assist in identifying and remediating data quality issues in BBCRM prior to extraction.

• Support iterative testing cycles, including data validation and user acceptance testing.

• Participate in Sprint planning activities, supporting functional discussions for Bio-Demo, Gifts & Pledges, Prospect Management, and related tracks.

• Document key insights from BBCRM configuration and advise on potential risks during decommissioning.

Qualifications

• 3–5+ years of experience working directly with Blackbaud CRM (BBCRM), preferably in a higher education or nonprofit advancement setting.
• Deep understanding of BBCRM constituent, gift, and relationship data models.
• Proven experience with data migration or system conversion projects involving BBCRM.
• Strong collaboration and communication skills to work across cross-functional teams (business, technical, and vendor).
• Experience supporting audit reports, data quality assessments, or historical data archiving efforts is a plus.

Preferred Skills

• Familiarity with Salesforce or ascend CRM platforms.
• Knowledge of SQL or ability to work with data extraction tools.
• Understanding of data governance and quality assurance practices.
• Exposure to integration tools (Boomi, MuleSoft, Informatica, or Talend) is a plus.

Additional Information

Attain Partners values your mental, emotional, and physical health and wellbeing. Our comprehensive benefits package starts on your first day of employment and includes benefits such as:

• Competitive health, dental, and vision coverage, HSA and FSA accounts, life and disability insurance, fertility and family planning benefits, and employee assistance and discount programs
• 11 paid federal holidays and flexible unlimited time off (UTO)
• Generous 401(k) matching with immediate vesting
• Flexible career paths – our career tracks provide advancement, mobility, and flexibility as you continue to grow with us
• A healthy environment where we value unique experiences, and care about everything that makes you, you.

Attain Partners is committed to fair and equitable compensation practices. Inidual base salary for this position is unique to each candidate and will be commensurate with experience, education, and skills, ranging from $130,000 - $155,000. In addition to base salary, this role is eligible for an annual discretionary bonus.

Interested in this position but the compensation isn’t quite right? Let us know your expectations, and we’ll see if we can make it happen based on your qualifications.

Attain Partners is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Applicants have rights under Federal Employment Laws. For more Information visit EEO, EEO Poster Supplement, Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Your Role at HubSpot

As a Mid-Market Account Executive at HubSpot you will be engaging directly with small to medium sized businesses, helping them to grow. You will use proactive and inbound selling strategies to find and close new business, and increase the customer's usage of the HubSpot platform over time. You will use your knowledge of digital transformation and change management to act as a trusted advisor and business consultant to the customer, running the sales process end to end with them.

Responsibilities of an Account Executive:

• Develop and be responsible for your own annual, quarterly and monthly territory business plan
• Find new prospects from both inbound and self-sourced leads
• Run qualification calls with C-level executives and department leaders
• Close both new business and install base at or above quota on a monthly cadence
• Sell through internal champions to multiple stakeholders, as well as directly to C -level
• Work collaboratively with HubSpot's marketing and technology departments to evolve our sales strategy when new features and products are introduced
• Run online and occasionally in person product demonstrations

Role requirements:

• 3 years in a quota carrying role
• Professional fluency in English and in French
• Experience in a complex selling environment
• Have presented and pitched to C-level executives on a business change
• Management of monthly and annual pipeline as well as proven accuracy in forecasting
• Goal orientated with track record of overachieving on monthly & annual targets
• Trained and/or certified in a standardised sales method (E.g. Sandler)

Who excels in this role? Top performers will demonstrate:

• An understanding of how businesses grow, and confidence advising C-level executives on growth strategies

• Genuine curiosity about business and technology

• A growth mindset and a habit of seeking feedback for self development

• High performance in areas outside of professional work (E.g hobbies, side business, sport, creative)

• Having taken on additional responsibility in a team environment (E.g coaching, mentoring, team projects)

• *What are some of the benefits of working at HubSpot?**

• Generous remuneration and stock units

• Interactive employee training and onboarding 

• Health coverage for you and your family

• Amazing colleagues to learn from and enjoy company social outings, parties, and events

Please note: This is a role that we hire on an ongoing basis throughout the year. If you choose to apply for this role, your information will be reviewed by our recruiting team and we will reach out to you if your background matches an opening at this time or in the future.

#LI-CD3

We know the__confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

•          $2.500+ monthly, top performer in our team makes 3.000+$ monthly in this job.

•          Full-time LinkedIn DM - replying 9am–9pm PST |

Continue Only if you live in USA timezone countries.

•          Long-term only | 5 days/week (Saturday off, Sundays 2 hours)

•          Job times - 9am–9pm PST | AGAIN -  

Continue Only if you live in USA timezone countries, NO Pakistan, India, Philippines, or Africa timezone countries.

•          Reply to LinkedIn leads using proven scripts

•          Must check inbox hourly, track booked calls, reply fast

•          Perfect written English, no slow energy, no excuses

If you're sharp, live in a USA timezone, and want to make 2.500$+ monthly Long Term:

1.         Study this training with focused 15 minutes so we see you are serious.

2.         Do the test inside with attention – your details, accuracy in your replies show how sharp you are to get hired.

Training + Test to see your speed and intelligence and level of attention to details:

https://www.canva.com/design/DAGuDvbvZOg/ttPQdP8PLRrg8QjMwATBgA/edit?utm_content=DAGuDvbvZOg&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton

🌟 Ready to help reshape a $26B industry and build the future of branded merch?

commonsku is revolutionizing the promotional products industry. Our platform empowers branded merch distributors to work smarter — managing projects, building quotes, placing orders, and collaborating with clients and suppliers seamlessly through the power of the Connected Workflow.

We’re a remote-first, community-driven team obsessed with elevating our customers, their clients, and the broader industry. Our values – Community First, Ten Steps Ahead, Fast Forward, and Delightful Work – guide us. We believe you can innovate, push forward, and do more, while also sharing a laugh, supporting your colleagues, and having a life outside of work.

If you’re energized by ambitious work, creative collaboration, and helping to build something great, you’ll want to keep reading.

🚀 About the Role: Account Executive

We’re growing and we’re hiring an Account Executive to join our Sales team! In this role, you’ll be on the frontlines of our mission to be the operating system and CRM of the promotional products industry. You’ll be sourcing, pitching, demo’ing, negotiating, and closing deals to bring new promotional products distributors on to the commonsku platform and community. You’ll be connecting with prospects who are business owners and sales people, helping them see a better way to run their business. commonsku offers the competitive advantage of connecting workflows all the way from creating presentations and managing orders through to connected supplier relationships and integrating with accounting.

You’ll collaborate closely with teammates across Sales Development, Marketing, Customer Success, and Product, contribute to a high-trust environment, and play a direct role in shaping the future of the industry. Enjoy one of the few remaining SaaS industries that isn’t over-saturated with competition and complacency!

💡 About You

You’re not just looking for a job — you’re looking for a place to do your best work. You bring:

• A community mindset — You see customers as partners and coworkers as collaborators. You lift others up, always follow through on your commitments,  and thrive in a team that does the same. (Community First)
• Momentum and ownership — You act with optimism, take initiative, and turn ideas into results. You move fast and bring others with you. (Fast Forward)
• Vision and boldness — You don’t just react — you anticipate. You think big, challenge the status quo, and push the work (and the industry) forward. (Ten Steps Ahead)
• Joy in the craft — You care deeply about what you build and how it makes people feel. You bring thoughtfulness, transparency, and a sparkling sense of humour to the table. (Delightful Work)

🛠️ What You’ll Do

Here’s what you’ll do:

• Manage the end-to-end sales process, from identifying new opportunities and leading discovery calls to negotiating packages and closing deals.
• Take on incoming warm leads from Marketing and Sales Development to turn qualify and convert them into closed-won deals.
• Develop a deep understanding of the promotional products industry and distributor customer needs and pain points to best position commonsku as the ideal solution to support their growth.
• Prospect and target potential customers through various channels, including outbound calls, emails, social media, and networking events
• Maintain a healthy sales pipeline and CRM hygiene, forecasting accurately and keeping track of outreach and interactions with prospects.
• Partner with Marketing, Product, and Customer Success teams to develop messaging, share feedback from the field, and help tailor the product for customers needs.

🔍 What You Bring

Some of the qualities that help you thrive in this role:

• 1-2 years of experience selling in a high velocity B2B tech environment
• Experience in selling a sophisticated business management system to a SMB customers
• A proven track record of meeting or exceeding quota targets
• Excellent time management and prioritization skills
• Excellent communication and presentation skills
• A killer sense of humour and ability to quickly build rapport

💰 Compensation & Perks

We believe in fair, transparent compensation. In this position, you can expect:

• A base salary between $70,000 to $80,000 CAD, with the initial salary based on previous experience and skillset
• A variable compensation (commission) target of between $70,000 to $80,000 CAD
• For total On Target Earnings (OTE) of $140,000 to $160,000 CAD.

Plus:

• Remote-first culture (with plenty of excellent in-person experiences sprinkled in)
• Company-wide closure between December 25th and January 1st
• Health and dental benefits, including a $1,000 healthcare spending account
• RRSP/TFSA contributions up to $3,000 a year (no employee contribution required!)
• Twice-yearly company wide summits (we call it HQ and you’ll love it)
• A delightful team of smart people who are good at what they do

🌎 Location

This role is open to candidates eligible to work in Canada, with the exception of Quebec (we’re not set up to operate there yet — désolé!).

We’re remote-first, but if you’re based in Toronto, even better. That’s where we were founded and where we maintain our HQ today!

🌱 A Bit More About Us

commonskuevents, education, and shared knowledge and is core to who we are.

We’ve grown by being “for promo by promo” and now, we’re scaling our impact to elevating an entire industry. We’d love your help doing it.

🤖 A Note About AI

We use AI every day at commonsku to be faster and better. If you use AI tools to help you draft your resume or cover letter, that’s totally fine — just make sure what you submit reflects you. We want to hear your authentic voice, not ChatGPT’s.

📬 How to Apply

If this role feels like a fit, apply now at https://commonsku.com/careers!

We try our level best to review and respond to every application we receive. So, once you’ve applied, wait to hear from a member of our People team with an update. If it looks like a good fit, expect a phone interview as the first step.

By the way, you don’t need to meet 100% of the requirements — we value potential, learning, and ersity of thought. Tell us why you're excited, and let’s chat.

❤️ commonsku is an Equal Opportunity Employer

We’re committed to building a erse team that reflects the skummunity we serve. We welcome applicants of all backgrounds, experiences, and identities.

Description

What We Are Looking For

CRM pros, this one’s for you 💌

As an expert in our marketplace, you’ll work with brands ready to level up their lifecycle marketing—from smarter segmentation to automated journeys that actually convert.

We need IMMEDIATE experts in:

If you know how to turn inboxes into revenue engines—we want to work with you! 📈

How it Works

• Join the Marketplace: Complete our application process, and, once approved, you’ll be onboarded into the Averi Expert Marketplace.
• Personalized Job Matches: Averi AI carefully pairs freelancers with clients based on skills, experience, and project needs, ensuring a strong fit for each job.
• Flexible Jobs: Choose jobs that suit your expertise, schedule and desired compensation. We respect your availability—there’s no obligation to take on a match. When a client expresses interest in your services, we’ll check in on your availability. If there’s a potential fit, our Averi team will notify you by email and text, so you can log into your Averi portal, review the project details, and submit a bid if you’re interested in being pitched for the job opportunity.

Requirements

• A website or portfolio showcasing your work.
• Must be a U.S. resident.
• At least 5 years of relevant experience.

Ready to join a community that values expertise and drives real results? Apply now to become part of the Averi Expert Marketplace!

📌 PLEASE NOTE: At this time, we can only accept freelancers based in the United States.

Account Executive - France - Small Business French market

What will you get to do in this Small Business France Account Executive role?

As an Account Executive at HubSpot, you use outbound selling strategies to find new business and help them grow using HubSpot software. You run online demos of the HubSpot software and successfully sell the HubSpot value proposition. Your target clients will largely consist of small and mid-sized businesses. This position would be based out of your home office working in an inside sales model, and it is a full closing role.

We are actively hiring for a Small Business Account Executive; candidates are eligible to be office, flex or remotely located in the UK based on inidual preference! Please check out this article for more context: The Future of Work at HubSpot: How We're Building a Hybrid Company.

What are the responsibilities of an Account Executive?

In this role, you will need to:

• Quickly identify challenges that our prospective customers face and discover the best marketing solutions for their business
• Consistently close new business at or above quota level
• Nurture relationships with highly qualified opportunities at small-sized companies
• Build relationships with prospects and internal stake holders to grow new business
• Work collaboratively with HubSpot's marketing and technology departments to evolve our sales strategy when new features and products are introduced 
• Help shape the future of HubSpot's mission with your perspectives, ideas, and skills

What are the role requirements?

• Proven track record in exceeding inidual sales target, particularly in outbound sales and prospecting  
• Fluency in both French and English
• Unmatched consultative selling and closing skills
• Accurate forecasting and pipeline management
• A sharp focus on your goals and a strong approach for achieving them
• * Please submit your CV in English

Who exceeds in this role?

Top performers in the Account Executive position usually have:

• Experience working in a high-growth, "scale up" environment, 

• Passion for helping businesses grow and curiosity about the tech industry

• Humility and enthusiasm in their work

• *What are some of the benefits of working at HubSpot?**

• Generous and competitive remuneration  

• Interactive employee training and onboarding 

• Health coverage for you and your family

• Flexible Time Off 

• Amazing colleagues to learn from and enjoy company social outings, parties, and events

Interested in learning more about our Remote Program? Learn more here!

#LI-CD3

We know the__confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

abra R&D is looking for a Data engineer!

We are looking for a Data Engineer to join the team and contribute to AI-related projects.

The role involves handling large volumes of incoming data, performing deep analysis, and collaborating closely with Data Scientists. You will be responsible for designing and developing critical, erse, and large-scale data pipelines in both cloud and on-premise environments.

• Minimum 5 years of experience as a Data Engineer – mandatory
• 5 years of experience working with Object-Oriented Programming (OOP) languages – mandatory
• 5 years of hands-on experience with Python – mandatory
• Hands-on experience with Spark for large-scale data processing – mandatory
• At least 2 years of practical experience with AWS, including services such as Athena, Glue, Step Functions, EMR, Redshift, and RDS – strong advantage
• Deep understanding of design, development, and optimization of complex solutions handling or processing large-scale data
• Familiarity with optimization techniques and working with data partitioning and formats such as Parquet, Avro, HDF5, Delta Lake
• Experience working with Docker, Linux, CI/CD tools, and Kubernetes
• Experience with data pipeline orchestration tools like Airflow or Kubeflow
• Bachelor’s degree in Computer Science, Engineering, Mathematics, or Statistics – mandatory
• Understanding of machine learning concepts and workflows
• Familiarity with GenAI solutions or prompt engineering – advantage

Circle is hiring a remote Senior Customer Success Operations Manager. This is a full-time position that can be done remotely anywhere in the United States.

Circle - The modern community platform for creators.

Uberall is hiring a remote Sr. Customer Success Manager - North America. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Uberall - Creators of the Near Me Brand Experience.

Instructure is hiring a remote Customer Success Manager, APAC. This is a full-time position that can be done remotely anywhere in Australia.

Instructure - Makes software that makes people smarter.

Xapo Bank is looking to hire a Customer Success Advisor - LATAM to join their team. This is a full-time position that can be done remotely anywhere in LATAM time zones.

Runway is hiring a remote Technical Customer Experience Manager. This is a full-time position that can be done remotely anywhere in North America.

Runway - A consumer-grade social product that reinvents how business financials are presented.

Modern Treasury is hiring a remote Technical Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Modern Treasury - Payment operations solutions that automate the full cycle of money movement.

Customer.io is hiring a remote Associate Customer Success Manager. This is a full-time position that can be done remotely anywhere in Americas.

Customer.io - Power automated communication that people like to receive.

Quartzy is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Quartzy - Manage your lab inventory and order requests.

Intake Specialist (Client Service - Sales)

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking iniduals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!

• Fast-paced, professional environment;
• Fulfilling, challenging, and rewarding;
• Great team environment;
• Paid Holidays, Accrued Paid Time Off (FT only);
• Great Medical Benefits Package (FT only);
• Wellness Program (FT only);
• Competitive Salary $14.50-$16.50 per hour DOE
• 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!)

As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration.

In this role you will:

• Build the initial client relationship and confidence in our firm with every prospective client interaction
• Take 150 - 200 calls per day in a professional inbound/outbound call center environment
• Sign up 4 new cases per day to the firm
• Be expected to meet occupancy and adherence goals
• Be expected to maintain a minimum call quality score of 90%
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately

To be successful as an Intake Specialist you will need:

• High School Diploma; Degree preferred; or equivalent combination
• Call center and customer service experience
• Strong people skills
• Excellent telephone, communication, and active listening skills
• Ability to meet performance standards whether in office or working remotely from home
• Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily
• Minimum 40 WPM typing speed
• Multi-tasking skills and the ability to work well under pressure
• Detail oriented
• Excellent spelling and grammar
• Problem analysis and problem-solving
• Self-motivated, self-disciplined, able to work with little supervision
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Has professional manner and high energy level, exhibits a positive attitude
• Strong organizational skills
• Good time management skills
• Accepts new ideas and challenges and is highly motivated
• Ability to work well with others as a team
• Ability to work remotely from home as needed per business needs (see remote requirements)
• Sales experience a plus
• Fluent Spanish a plus

Minimum Requirements for a Remote Home Office Intake Specialist:

• Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)
• Camera - internal to computer or external
• Fast internet connection (20MB+)
• Wired Ethernet cable Internet connection in your home office
• Land line telephone or good cell phone signal in home office
• Quiet, private home office with no distractions during business hours
• Reside in Texas

PI14af-3268

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Hourly

Why Choose a Career with the AAA The Auto Club Group (ACG)

You excel at interacting with others and providing a high level of customer service. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees. Please continue reading to see what our Insurance Customer Sales and Service Rep opportunities are all about!

A day in the life of an Insurance Customer Service Rep:

Our Insurance Customer Sales and Service Representatives provide service to internal and external customers in a customer-focused, high-volume, fast-paced sales call center environment. Insurance Customer Sales and Service Representatives explain product features and service advantages to existing and potential customers to promote and sell the various membership and/or insurance products and services to achieve sales production goals.

In this role, you will also have the opportunity to:

• Reinstate insurance policies according to underwriting and business rules
• Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.), as necessary
• Accept & process payments at the point of sale
• Make outbound follow-up calls to customers in response to questions or complaints
• Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations and to obtain and verify payments and other types of information
• Provide efficient processing of customer policies, endorsements, and status and coverage changes
• Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and / or customers when necessary to ensure quality service goals are met.

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rates starting at $21.75/hour plus bonuses and sales incentives
• Fully paid training
• Medical, dental, and vision benefits
• 401 (k) with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards, and much more
• Voluntary overtime earning potential at time and a half the hourly wage
• $1,000 sign-on bonus for Licensed Property and Casualty Agents To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application

Training and Schedule Overview:

As part of your onboarding experience, you will receive a Microsoft Teams link and call-in number prior to your first day to join orientation activities virtually.

Your first week will focus on orientation and system setup, introductions to your team and leadership, an overview of ACG's mission and values, and a deeper look at how your role and department contribute to the organization. You'll also complete important compliance modules and licensing requirements.

We offer a comprehensive training program designed to set you up for success. This program runs for approximately 13-16 weeks and includes a combination of instructor-led training, self-guided modules, and hands-on learning in a supportive, nurturing environment.

• Training Schedule:
  September 22, 2025 - December 12, 2025
  9:00 AM - 5:30 PM EST, Monday through Friday

Attendance is critical during training, and successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.

After training, you will transition to your regular production schedule:

Production Schedule:

• Begins December 15, 2025

There are three shift patterns to select from:

• Shift Pattern 1: 9:30 AM - 7:00 PM EST, Monday, Tuesday, Wednesday, and Friday. 11:00 AM - 3:00 PM EST, on Saturday. With Thursday and Sunday as scheduled days off
• Shift Pattern 2: 11:00 AM - 7:00 PM EST, Monday through Friday, with Saturday and Sunday as scheduled days off
• Shift Pattern 3: 11:30 AM - 8:00 PM EST, Monday through Friday, with Saturday and Sunday as scheduled days off

If you are looking for a role with structure, support, and a clear path to success, this is a great opportunity to grow your career with ACG!

We are looking for candidates who have:

Education

• High School Diploma or equivalent (GED)

Experience

• Providing a high level of customer-focused service
• Navigating through a PC Windows environment, including accessing information from multiple applications
• Managing and navigating multiple sources of information and applying them as needed
• Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.
• Cross-selling

Certifications / Licensure

• Current Property & Casualty Insurance license
• May be required to attain and maintain state membership licenses as appropriate by the department

Preferred Qualifications

• College-level coursework, certification, or equivalent (i.e., relevant continuous learning)

Work Environment

This is a remote call center position. Call Center employees work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located weekends/holidays.

Interested in learning more? Apply Today!

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of erse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Remote Bilingual Client Service Specialist (Spanish, English)

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking iniduals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!

• Fast-paced, and professional environment;
• Fulfilling, challenging, rewarding;
• Great team environment;
• Paid Holidays, Accrued Paid Time Off;
• Great Medical Benefits Package;
• Wellness Program;
• Competitive Salary $14.50-$16.50 per hour based on experience
• 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!).

As a Client Service Specialist in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting.

Full Time, Mon-Fri, no nights or weekends! Must reside in Texas.

As aClient Service Specialist you will:

• Take approximately 50-75 calls per day in a professional call center environment
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Focus on retention of every client while providing excellent customer service
• Maintain a 90% or above quality score on calls
• Retain and recall SSA (Social Security Administration) and company policies and processes
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Confidently address client's concerns and complaints including those of upset clients
• Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately

To be successfulas aClient Service Specialist you will need:

• Fluent Spanish and English (verbal and written)
• High School Diploma; Degree preferred; or equivalent combination
• Customer service experience
• Call center experience
• Minimum 40 WPM typing speed
• Ability to meet performance standards whether in office or working remotely from home
• Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
• Multi-tasking skills and the ability to work well under pressure
• Self-disciplined
• Strong people skills
• Attention to detail and accuracy
• Excellent telephone, communication, and active listening skills
• Excellent spelling and grammar
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Problem analysis and problem-solving
• Has professional manner and high energy level, exhibits a positive attitude
• Good time management skills
• Strong organizational skills
• Self-motivated, able to work with little supervision
• Accepts new ideas and challenges and is highly motivated
• Ability to work well with others as a team
• Work from Home experience preferred (see remote requirements)
• Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
• Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred

Minimum Requirements for a Remote Home Office Client Service Specialist:

• Computer with up-to-date operating system WINDOWS 11(No Chromebooks, Macs, Tablets, IPADS)
• RAM: 4GB/8GB Preferred/Hard Drive: 128GB
• Antivirus Protection
• Camera - internal to computer or external
• Fast internet connection 50MBPS Download/10MBPS Upload Minimum
• Wired Ethernet cable Internet connection in your home office
• Land line telephone or good cell phone signal in home office
• Quiet, private home office with no distractions during business hours
• Reside in Texas, San Antonio, Dallas, Austin preferred.

PI916cc3dfda88-8142

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Hourly

Primary Duties and Responsibilities:

Responsible for handling incoming calls to the insurance call center with the ability to respond to all customer inquiries and requests with a high level of customer service.

Determine the insurance needs of the customer through the probing process and offer a proposal with the appropriate insurance coverage/protection solutions. Achieve a balance in production to meet the company's business and growth objectives by maintaining an appropriate mix of business. Provide professional product expertise by thoroughly explaining coverage limits, deductibles, payment options, policy language, and servicing provisions. Incumbent also provides expert advice by carefully reviewing all available products and offering the best value or solution to the Member/customer. Respond to current policyholder inquiries and requests.

Initiate lead and prospect generation from established lead management business rules to effectively manage and leverage sales opportunities, including, but not limited to:

• Expiration dates and subsequent follow-up to provide quote(s),
• Follow up on existing mono-line accounts by mail/telephone for the purpose of cross-selling,
• Work campaigns to increase sales and ultimately member penetration of insurance-related products
• Develop networking referrals
• Develop referral relationships with other sales representatives, i.e., membership, life & health agents, etc.

Ensure that insurance applications are submitted in accordance with agency policies and procedures with efficiency, quality, and accuracy, as well as with supporting documents/forms. Maintain current carrier information to ensure compliance with carriers' underwriting guidelines and binding authority to reduce E & O exposures.

Responsible for the sales of credit cards, memberships, and other products deemed vital by executives.

Agents and leaders develop annual performance plans to support Club initiatives. Actively participate in the ongoing progress reviews by monitoring results and looking for continuous improvement opportunities. Perform other duties as necessary.

Meet and/or exceed sales, membership, and other production requirements .

How do we reward our employees?

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rates starting at $17.33 an hour plus commission.
• Overtime earning potential at time and a half the hourly wage
• Fully paid training
• Medical, dental, and vision benefits
• 401(k) with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards, and much more

As part of your onboarding experience, you will receive a Microsoft Teams link and call-in number prior to your first day to join orientation activities virtually.

Your first week will focus on orientation and system setup, introductions to your team and leadership, an overview of ACG's mission and values, and a deeper look at how your role and department contribute to the organization. You'll also complete important compliance modules and licensing requirements.

We offer a comprehensive training program designed to set you up for success. This program runs for approximately 10 - 12 weeks and includes a combination of instructor-led training, self-guided modules, and hands-on learning in a supportive, nurturing environment.

Training Schedule:

Attendance is critical during training, and successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.

After training, you will transition to your regular production schedule.

Production Schedule:

• Monday, Tuesday, Wednesday, Friday: 12:30 pm - 9:00 pm, Saturday: 8:00 am - 4:30 pm
• Monday, Wednesday, Thursday, Friday, Saturday: 9:30 am - 6:00 pm
• Monday, Tuesday, Friday, Saturday, Sunday: 8:00 am - 4:30 pm

If you are looking for a role with structure, support, and a clear path to success, this is a great opportunity to grow your career with ACG!

Required Qualifications

Education:

• High School diploma or equivalent. Insurance industry training programs are a plus.
• Possess appropriate State Property & Casualty insurance sales license.
• Ability to attain and maintain a state license for membership sales as required

Experience:

• Demonstrated sales and marketing success
• Experience in computer quoting software and e-mail applications.

Knowledge and Skills:

• Goal-oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals.
• Strong verbal and written communication skills, including presentation ability.
• Solid selling and sales process skills
• Ability to build a strong customer base.
• Must be organized and have the ability to manage time wisely.
• Ability to navigate MS Office applications (Word, Excel)

Preferred Qualifications

Education:

• At least 2 years of Call Center Sales experience
• Bachelor's degree in business, Sales, Marketing, or a related field

Knowledge and Skills:

• Goal-oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals.
• Strong verbal and written communication skills, including presentation ability.
• Solid selling and sales process skills
• Ability to build a strong customer base.
• Must be organized and have the ability to manage time wisely.
• Ability to navigate MS Office applications (Word, Excel)

Work Environment

This is a remote call center position. Call Center employees work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of erse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Deel is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in LATAM.

Deel - Payroll and Compliance for International Teams.

Bitso is looking to hire a Customer Support Analyst - Brazil to join their team. This is a full-time position that can be done remotely anywhere in Brazil.

BrandChamp is looking for a strategic, data-driven, and customer-centric Customer Success Manager to lead the next stage of our customer growth and retention strategy.

In this role, you’ll own the full customer lifecycle,from onboarding and activation to engagement, expansion, and renewal,with a direct impact on monthly active users (MAUs), net revenue retention, and account growth.

You’ll play a key role in creating educational content, building scalable self-service resources, and establishing BrandChamp as a thought leader in ambassador marketing.

You’ll also spearhead the development of our Community Management service for enterprise brands, helping them launch and scale high-performing ambassador programs.

This is a highly collaborative role that partners with Product, Sales, and Marketing and reports directly to the CEO.

What You’ll Do

Own and optimize customer success performance

• Track and improve key metrics including MAUs, product engagement, churn, NRR, and expansion revenue.

• Develop customer segmentation and playbooks to deliver value at each stage of the lifecycle.

Lead onboarding and lifecycle management

• Design and refine scalable onboarding for self-signup customers and high-touch onboarding for strategic accounts.

• Ensure customers reach activation quickly and have the guidance to adopt core features for long-term success.

Manage accounts and drive revenue expansion

• Serve as the main point of contact for strategic accounts,ensuring satisfaction, retention, and identifying upsell/cross-sell opportunities.

• Collaborate with Sales to execute expansion plans that align with customer goals and product maturity.

Build and scale education and self-service resources

• Create onboarding guides, help center articles, training videos, walkthroughs, and success playbooks.

• Help Marketing integrate educational content into campaigns that nurture adoption and re-engagement.

Drive automation and AI adoption

• Implement lifecycle automation and experiment with AI-powered tooling to scale personalized touchpoints across the journey.

• Use automation and customer data to deliver insights, nudges, and renewal workflows that improve performance and reduce manual work.

Establish thought leadership and create strategic content

• Publish best-practice resources, case studies, blog posts, and customer spotlights that position BrandChamp as a category leader.

• Collaborate with Marketing and Product on webinars and content campaigns that align with major product launches or market trends.

Build and deliver community management services

• Help design and operate BrandChamp’s Community Management offering,a managed service for enterprise customers who want support running their ambassador programs.

• Own strategy, execution, and performance tracking across recruitment, activities, rewards, and retention.

• Translate insights from managed accounts into scalable solutions for our broader customer base.

What You Bring

• 3–6 years in a SaaS customer success or account management role with revenue responsibility.

• Proven track record increasing customer engagement, retention, and upsells/expansion.

• Experience building or scaling onboarding, education, and success programs.

• Familiarity with customer success metrics and leading with data (NRR, MAUs, CSAT, etc.).

• Strong writing, communication, and collaboration skills,especially across Product, Sales, and Marketing.

• Bonus: Experience with ambassador,influencer or creator programs

Are you ready to handle hundreds of conversations and train your robot replacement at the same time?

Let’s do it together.

Our Company

Evaboot in few words:

• remote-only company
• bootstrapped
• We are building software to help sales teams create prospecting databases from LinkedIn.

Here is a demo video from our YouTube Channel so you can know more about the tool.

(By the way, it’s me in the video.)

https://www.youtube.com/watch?v=khYgyDlo2Iw

Mission

• Work part-time, about 3-4 hours per day.
• Handle customer requests on the Evaboot chat via Intercom
• Manage subscriptions and account issues.
• Provide practical tips on how to use LinkedIn and Sales Navigator.
• Collaborate with developers, marketers, founders — basically everyone.
• Manage and improve our AI Customer Agent inside Intercom.
• Continuously train the AI to replace yourself, automating as many support tasks as possible.
• Explore Intercom’s advanced features to push automation further.

Requirements

• Write excellent English.
• Know your way around customer support tools.
• Explain complex tools like LinkedIn and Sales Navigator simply.
• Enjoy learning technical stuff like AI workflows.
• Work independently and proactively.
• Be comfortable collaborating across teams.

Bonus Points

• Experience using Intercom.
• Knowledge of AI chat training or prompt engineering.
• Previous work in SaaS customer support.
• Interest in sales or lead generation.

What’s Guaranteed

• Intense execution pace & exponential learning curve.
• Zero bullshit environment. We focus mostly on results and KPIs.
• No impactless tasks. Everything is linked to performance-purposes.

How to Apply

Apply right here: https://forms.gle/D5PMLbfzFQmqiUH96

Don’t be shy — autodidacts are very welcome.

We guarantee a fast recruitment process in a maximum of 2 weeks.

PS: Recruitment agencies, headhunters, outsourcing development or any other equivalent are not welcome here.

We’re looking for a proactive, empathetic Technical Support Representative to help us deliver exceptional support experiences and continuously improve our AI-driven help system.

About the Role:

As a Technical Support Representative, you’ll be the company's voice to our customers. You’ll communicate with users across multiple channels—calls, chat, and email—to answer their questions, resolve issues, and ensure they get the most value from our products. You’ll also play a key role in improving our AI support agent by analyzing its responses, detecting and correcting mistakes, and refining its performance over time.

We work in the Pacific time zone (UTC-7/-8), and you'd be expected to work from 9AM to 5PM from Monday to Friday, with some flexibility. As long as you are willing to work in our time zone, you can be anywhere in the world.

We offer a competitive rate and are looking to fill this position long-term

What You’ll Do:

• Answer customer questions via email, chat, and scheduled video calls
• Troubleshoot issues and guide customers toward effective solutions
• Constantly review, correct, and optimize the AI support agent’s answers to ensure accuracy and helpfulness
• Escalate issues and feature requests to our product team as needed to improve our platform long-term
• Identify and rectify deficiencies in our help docs and other self-serve resources
• Record how-to videos for our products
• Help test new releases

What We’re Looking For:

• Excellent English communication skills, both written and verbal
• Strong problem-solving abilities and a customer-first mindset
• Comfortable working independently and making decisions based on data and user feedback
• Strong technical understanding of software products
• Experience working with or improving AI or automated support systems is a plus (but not required)

Hiring process:

1. You apply.
2. If we're interested, we'll send you a challenge to complete.
3. If we think you might be a good fit, we'll schedule an interview, with a potential second interview later.

We’re looking for a high-performing VIP Specialist Lead to drive our restaurant partner retention strategy and elevate the VIP client experience. This is a leadership-track role that sits at the intersection of customer success, operations, and strategic relationship management — perfect for someone who thrives in fast-paced, multicultural environments.

Key Responsibilities

• Strategic Retention: Design and lead initiatives to improve retention of our highest-value restaurant clients.

• Client Engagement: Maintain close, proactive relationships with VIP clients, understanding their evolving needs and recommending solutions.

• Team Leadership: Oversee a small team of VIP specialists (future-facing), ensuring performance, motivation, and development.

• Cross-functional Liaison: Collaborate with Operations, Finance, Marketing, and Sales to ensure VIP programs are aligned with business objectives.

• Insights & Reporting: Analyze trends and feedback to propose improvements to processes, perks, and overall satisfaction.

• New Initiatives: Help define and test scalable VIP perks/programs as we grow beyond Chinese cuisine into broader US-based restaurant segments.

Qualifications

• Bilingual fluency in English and Mandarin (or strong familiarity with Chinese restaurant culture in the US).

• 3+ years in a customer success, client relationship, or account management role (experience with restaurant industry or food platforms a big plus).

• Comfortable with tools like Excel, Google Sheets, and CRM systems; bonus if familiar with BI tools.

• Strong communication skills and a problem-solving mindset.

• Able to thrive in ambiguity and drive improvements independently.

Job Details

• Location: Remote (preferably able to work at least 6 hours/day in US time zones 10am-12am).

• Compensation: Starting from USD $18–$25/hour depending on experience, with growth opportunities.

**Type: Full-time contractor.

Who is sa.global

sa.global is a leading Microsoft Gold Partner providing industry-focused Microsoft Dynamics 365-based ERP, CRM, HCM, and business intelligence solutions. With over 31 years of experience, we help over 500,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award, sa.global is also a part of Microsoft’s elite Inner Circle. Established in 1990, we are now an 800+ member strong global organization with presence in 25 countries.

For more information about sa.global, please click www.saglobal.com.

Why Choose sa.global

Open, flexible, vibrant, collaborative, and erse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

About the Role

We offer a career with growth opportunities in a dynamic, collaborative, and supportive organization. We also have a strong and ethical working culture. If you'd to work with a team that is passionate about their work while also having a good sense of fun, you might have just found what you are looking for!

sa.global is looking for a motivated and skilled D365 Customer Engagement (CE) Technical Architect to join our dynamic consulting team in India!

Main Responsibilities as a D365 CE Technical Architect

• Lead the design and architecture of end-to-end solutions on the D365 CE platform, considering business requirements, industry best practices, and future scalability
• Collaborate with business stakeholders, functional consultants, and business analysts to gather and analyse business requirements, translating them into technical specifications and solution design documents
• Develop integration strategies and design integration solutions between D365 CE and other systems within the organization's IT landscape as well as with third-party applications and external data sources
• Provide guidance and oversight to development teams in the customization and configuration of D365 CE to meet the specific business needs of the client
• Design the data model, entities, attributes, and relationships in D365 CE to ensure data integrity, consistency, and optimal performance
• Define security models and access control strategies while ensuring that the implemented solution complies with relevant security and data privacy standards
• Analyse and optimize the performance of D365 CE solutions, identifying bottlenecks and implementing improvements to enhance system efficiency
• Technical leader and mentor to the development team, providing guidance on best practices, coding standards, and solution architecture
• Establish and enforce governance processes to ensure the quality, consistency, and compliance of D365 CE solutions across the organization
• Communicate complex technical concepts to non-technical stakeholders effectively, facilitating discussions and decision-making related to the solution design
• Keep abreast of the latest features, updates, and best practices related to D365 CE and ensure that the organization is leveraging the platform effectively

Skills and Experience

• Proven experience as a Technical Architect or similar with a focus on D365 CE implementations
• Demonstrated 10-15 years of experience in D365 CRM/CE
• Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations
• Proficient in customizing and configuring D365 CE using PowerApps, Power Automate, and Power BI
• Expert level in data migration strategy, data modelling, and data integration
• Well-versed on previous versions of Dynamics CRM (2015/2016)
• Familiar with D365 CE SDK, development tools, and Azure services
• Vast experience in presales and configuring demos
• Proven experience with integration tools and methods to connect D365 CE with other systems
• Excellent problem-solving and analytical skills with the ability to translate business requirements into functional solutions
• Exceptional leadership skills, interpersonal skills, and communication skills with the ability to work collaboratively and effectively with cross-functional teams and stakeholders
• Microsoft certifications in Dynamics 365 Customer Engagement (e.g., Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert) are highly desirable
• MBA in Sales, Marketing, Operations or Post-Graduate Degree
• Ability to work independently and as part of a global team
• Possess strong relationship-building expertise with a wide and varied audience, internally and externally
• Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
• Excellent business communication skills with effective presentation and demonstration skills.

Contact Us!

If this is a promising opportunity for you and you possess the desired skills and experience, please apply for the role. We will be in touch!

If you're not looking for a job change but know someone that is, please share the details of this open position with them.

Summary

GeneDx is seeking a Product Owner to drive the strategy and day-to-day execution of our communications and CRM capabilities. You will turn real-world needs from Client Services, Operations, and other stakeholder groups into channel-agnostic requirements, prioritized backlogs, and measurable outcomes—spanning our emerging notification layer and the Salesforce environment where every interaction is tracked and acted upon.  

Your mandate is to ensure that every patient- or provider-facing message reaches its audience quickly, clearly, and compliantly, while the resulting data enriches CRM workflows for seamless follow-up. By transforming fragmented touchpoints into cohesive, insight-rich journeys, you will shorten turnaround times, reduce manual follow-ups, and elevate the GeneDx customer experience. 

Job Responsibilities

•  Drive and prioritize product backlogs for outbound-communication workflows and CRM engagement processes, ensuring alignment with business goals, compliance requirements, and user feedback. 
• Lead cross-functional discovery with Client Services, Operations, Genetic Counselors, Billing, Compliance, Legal, and Engineering to surface, size, and sequence new communication requirements. 
• Translate requirements into clear user stories that define triggers, channel rules, communication-consent logic, and CRM data fields; collaborate with Engineering and validate delivered work against acceptance criteria. 
• Co-design CRM processes and dashboards with Salesforce admins/developers, so every interaction is logged, deduplicated, and surfaced in actionable views for downstream teams. 
• Maintain template and communication-consent libraries, partnering with Legal & Compliance (policy owners) to ensure tone, cadence, localization, and HIPAA/TCPA alignment across channels. 
• Measure, iterate, and define channel SLAs and data-quality targets, build dashboards with Analytics, interpret insights, and adjust priorities. 
• Facilitate agile ceremonies when needed—backlog grooming, sprint planning, demos, retrospectives—to keep squads aligned and blockers removed. 
• Produce artefacts such as PRDs, journey maps, data-flow diagrams, UAT scripts, KPI dashboards, and release notes that keep stakeholders informed and accountable. 
• Define and track KPIs such as: 
  • Multi-channel delivery SLA ≥ 98 % (SMS, email, chat) 
  • Quarter-over-quarter improvement in message latency and fail-over success rate 
  • Salesforce record-completeness ≥ 95 % for provider and patient objects

Education, Experience, and Skills

• 2–5 years product-ownership or product-management experience in communications, CRM (workflow-heavy SaaS—health-tech or other regulated domains, a plus).
• Proven ability to drive multi-channel engagement initiatives and shape CRM workflows, collaborating with platform engineers and Salesforce admins/developers to deliver measurable results.
• Demonstrated strength in systems thinking—mapping end-to-end flows across multiple user types, channels, and journey stages to expose gaps and data needs.
• Analytical, communicative, and execution-focused: combines data literacy with clear storytelling, stakeholder management, and meticulous attention to detail.
• Working knowledge of communication-consent and privacy frameworks (HIPAA, TCPA, CAN-SPAM, GDPR) and skill in translating policy into product requirements with Legal & Compliance.
• Fluent in agile methodologies, human-centered design, and modern product discovery/delivery practices; able to facilitate ceremonies and ship iteratively.
• Bachelor’s degree required; advanced degree or formal UX/service design training is a plus. 

#LI-REMOTE

Pay Transparency, Budgeted Range

$127,545—$159,431 USD

~

Science - Minded, Patient - Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

• High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
• Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.

CLINICAL EXPERTISE

• Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
• Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
• Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to iniduals.

Learn more About Us here.

Our Culture

At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where erse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:  

• Be bold in our vision & brave in our execution. 
• Communicate directly, with empathy. 
• Do what we say we're going to do.  
• Be adaptable to change.  
• Operate with a bias for action.  

Benefits include:

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits

**GeneDx is an Equal Opportunity Employer.

**All privacy policy information can be found here.