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Customer Care Representative – Cardio Partners/Allied 100

Job LocationsUS-Remote

ID

2023-4187

# of Openings

2

Category

Customer Service/Support

Company Overview

Sarnova is the leading national specialty distributor of health care products in the emergency medical services (EMS) and respiratory markets. The company operates through several market-leading distributors including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider that specializes in CPR Training, Program Management, AEDs, Defibrillators, Accessories and Service.

We offer more than 100,000 health care products to 20,000 hospitals and emergency care providers across the country. Sarnova is the only national distributor that can offer expertise and support across multiple specialty health care markets.

This is currently a remote position.

Responsibilities and Qualifications

Summary:

The Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or resolve an issue. This position requires an inidual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer.

Organizational Impact:

In this role for Sarnova, you are our brand ambassador delivering delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention and advocacy.

Essential Duties and Responsibilities:

Order Management: Answer Inbound Calls, Process orders via multiple channels, Email customer confirmations, follow-up and provide status information to customers, process drop-ships, prioritize and perform daily follow-ups to ensure timely resolution, review orders for accuracy and make changes to existing orders, provide pricing when requested, route special orders using the appropriate process, ensure that order drops to fulfillment without delay

Skills/Experience Required:

One to two years of customer service experience.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled

Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a erse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values ersity.

Virtual Travel Counselor – Global Servicing (Pay Incentives Included)

locations

United States – Virtual Location

Canada – Virtual Location

time type

Full time

job requisition id

J-62245

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Create your journey at Amex GBT!

As a Global Servicing Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both iniduals and groups) in the US, Canadian, UK and Australian Markets.
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of Sabre as the Global Distribution System (GDS)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What Are We Looking For?

• A minimum of 2 years’ corporate travel experience
• A minimum of 2 years’ Native GDS Expertise in Sabre
• Excellent verbal and written communication skills
• Excellent Customer service skills in a travel environment
• Strong time management and organizational skills including multi-tasking and prioritizing of workload whilst ensuring maximum quality
• Fares & Ticketing knowledge – including RTW and complex fares
• Knowledge of products including car service, hotels and rail
• Domestic & International destination/geographical knowledge
• Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings
• Demonstrated understanding of the relevant customer base
• An ability to adapt communication style to the audience, communicate confidently, accuracy and has ability to lead the traveler (or travel booker) to desired outcomes
• An ability to adapt to change
• Work across teams and departments

Hours: Monday-Sunday with the flexibility to work between 7a-11:30p ET

With full-time and part-time hours available on nights and weekends. Build the work-life balance you need and earn shift differential pay.

Location

United States – Virtual Location

The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

GBT 2023 Benefits-at-a-Glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

Contact Center Rep I (Remote)

remote type

Remote (USA)

locations

Portland, OR

Remote, USA

time type

Full time

job requisition id

REQ003884

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let’s work together.

*Please note, the standard entry level wage for this position is $19/hr.

* This is a fully remote position.

Job Summary:

Respond to Contact Center inquiries by personalizing and relaying accurate information to members. Facilitate the member’s experience with the company and advance the member’s understanding of our product offerings. Perform research and resolve a variety of member transactions. Provide technical, procedural, and operational guidance on client service issues.

Deliver personalized service and respond to a variety of product questions. Provide clear and concise communication of product information, policies, and procedures by using a variety of computer and telecommunications technologies/software/systems. Problem solve, perform initial research, and follow-up with inidual client related issues as needed. Monitor status of requested / assigned work, prepare customized correspondence as necessary, and make outbound calls as requested. Facilitate call escalation for clients whose requests are not being met within established service timeframes. Practice de-escalation techniques to enhance the overall member experience.

Collect and analyze information from members to determine eligibility/entitlement/set-up to our products. Approve and/or communicate resolution to members within guidelines.

Solicit and analyze customer feedback to identify areas for customer service improvements; may develop and modify written correspondence. Recommend changes to internal forms and procedures and inform management of customer feedback as appropriate to ensure prompt and accurate answers to inquiries.

Utilize online tools and resources to monitor performance results in schedule adherence, quality assurance, and client satisfaction to achieve performance metrics within the Contact Center.

Support Division projects as assigned, specifically those involving customer-focused activities and secondary activities that support the administrative and servicing functions of the organization.

Education & Experience Requirements:

• High school diploma or GED is required
• 2+ years of customer service experience is required
• 1-2 years of experience working in an inbound call center/contact center environment is strongly preferred
• Ability to type 35+ WPM
• Excellent verbal communication skills and a proven ability to provide empathetic care to customers

Please note – the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including inidual and organizational performance.

Salary Range:

18.00 – 20.91

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

CampusGuard – Customer Advocate

Remote

Full time

R17284

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets.

As a full-service information security firm, we leverage our knowledge combined with the industry standards for compliance and information security issues to provide our customers with world class information security & compliance services.

The Customer Advocate coordinates the efforts of team members, and in some instances works with third-party contractors in order to deliver efficient and effective services to our customers.

They establish and maintain constant communication with customers including selling and reviewing contract services, configuring portal and online training access, coordinating vulnerability scan and penetration testing services, establishing and attending monthly project update calls, and keeping CampusGuard staff up-to-date on activities at assigned customer sites.

JOB RESPONSIBILITIES:

Activities include, but are not limited to the following:

1. Engage with customers and Security Advisors in order to fully comprehend and consequently define project scope, goals, and deliverables in order to support the business goals of our customers.
2. Coordinate project Kick-Off Calls, Assessment schedule of activities, Assessment Report and Roadmap Review Calls, and Monthly Customer Status calls.
3. Promote and sell Annual Support Agreements, Consulting Services, Online Training, and other products and services offered by the Company.
4. Develop and maintain loyal and trusted business relationships with our customers, managing all aspects of the customer relationship.
5. Develop and maintain customer-specific project plans and associated communications.
6. Plan and schedule project milestones and deliverables, and track to ensure timely delivery.
7. Set realistic timelines by estimating the resources and participants needed to achieve project goals.
8. Effectively communicate project expectations to fellow team members and customers in a timely and clear fashion.
9. Continually manage project expectations with team members and customers.
10. Build, develop, and grow any and all business relationships essential to the overall success of the project by maintaining integrity in all thoughts and actions.
11. Maintain clear and candid communication with customers on an ongoing basis.
12. Develop and deliver progress reports, proposals, requests, documentation, and presentations as needed.
13. Coordinate customer meetings, preparing agendas for each discussion and detailed notes if requested.
14. Coordinate vulnerability scans and/or penetration tests, along with associated report delivery as determined by customer agreement(s).
15. Provide input on customer communications through comments on articles, social media references, or news alerts on the latest in industry, Company, and customer news.
16. Candidate agrees to complete the PCIP Course and obtain certification within one year of start date.

Assist with sales and marketing activities:

1. Participate in sales calls or presentations as needed
2. Attend conferences as appropriate
3. Other sales/marketing support duties as requested

EDUCATION AND EXPERIENCE:

The Customer Advocate must have sufficient service delivery knowledge and experience to coordinate customer project activities.

• Minimum acceptable education requirements: Bachelor’s degree in Business Management or Project Management, or the equivalent, and/or 3 years’ experience in a Customer Relationship Management and/or Project Management capacity, including 1 year process development and execution (preferably at an institution of higher education).
• Minimum acceptable work experience requirements:
• Strong familiarity with project management.
• Experience at working both independently and in a team-oriented, collaborative environment is essential, with demonstrated experience in personnel management.
• Direct experience with higher education electronic commerce a plus.
• Experience in working with payment card industry / security requirements a plus.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

1. Ability to read and understand the communication styles of customers that come from a broad spectrum of disciplines.
2. Gain the customer’s trust in order to form the foundation for effective communication, thereby increasing customer retention.
3. Able to educate and influence our customers by explaining our services and recommending the appropriate services that will best fit their needs.
4. Capable of adjusting to shifting priorities, demands, and timelines.
5. Reacts to project adjustments and alterations promptly and efficiently.
6. Ability to work unsupervised in a home office setting.
7. Maintain integrity and honesty, while being persuasive, encouraging, and motivating.
8. Capable of eliciting cooperation from a wide variety of sources, including customer’s finance organization, IT and other departments, as well as Company personnel.
9. Willing to travel up to 15% of the time.

(C=Core Competencies; F=Functional)

• C- Strong interpersonal skills.
• C- Well-developed written and oral communication skills.
• C- Proficient in conducting research into project-related issues.
• C- Self-motivated, able to work independently with little support from others.
• C- Self-directed, motivated, hard-working
• C- Must be able to learn, understand, and apply new technologies.
• C- Sales and/or up-sell experience required.
• C- Adept at effectively prioritizing and executing tasks in a high-pressure environment
• F- Understanding of PCI DSS
• F- Understanding of higher education

Colorado residents: pay range for this position starts at $68K and up; varies based on experience.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

CUSTOMER SERVICE REPRESENTATIVE, PHARMACY (REMOTE)

Molina HealthcareUnited States

Job ID 2021146

JOB DESCRIPTION

Job Summary

Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to all medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner.

These jobs are responsible for creating, operating, and monitoring Molina Health Plan’s pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing prior authorization requirements, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics regarding patient outcomes, medications safety and medication use policies).

KNOWLEDGE/SKILLS/ABILITIES

• Handles and records inbound pharmacy calls from members, providers, and pharmacies to meet departmental, State regulations, NCQA guidelines, and CMS standards.
• Provides coordination and processing of pharmacy prior authorization requests and/or appeals.
• Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies.
• Assists with clerical services/tasks and other day-to-day operations as delegated.
• Effectively communicates plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services and prior authorization outcomes.
• Assists member and providers with initiating oral and written coverage determinations and appeals.
• Records calls accurately in call tracking system.
• Maintains specific quality and quantity standards.

JOB QUALIFICATIONS

Required Education

• High School Diploma or GED equivalent

Required Experience

• 1-3 years of call center or customer service experience

Preferred Education

• Associate degree

Preferred Experience

• 3-5 years; healthcare industry experience preferred
• National pharmacy technician certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $12.32 – $24.02 an hour*

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Job Type: Full Time

Virtual, US CategoryCustomer Service & Claims

Job Id23013572

After completion of application, be sure to complete the required assessment to continue in the hiring process.

If you like to make a difference and help people, have great communication skills and are able to problem-solve with a cool head, eviCore Healthcare, a subsidiary of The Cigna Group, wants you to join our team! In joining our non-Clinical team, you will help manage the benefit needs of inbound callers from start to finish, while delivering excellent patient-provider care.

RESPONSIBILITIES

• Properly handle and verify patient records under HIPPA and PHI, and secure confidentiality for each call
• Accept multiple back-to back calls utilizing various applications on multiple screens, and properly enter all patient, provider, and imaging center data
• Follow the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department
• Remain client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution.
• Attend 100% of 8 week training, which will include live-call participation training
• Meet or exceed all performance metrics through accurate call handling and high-quality calls.

QUALIFICATIONS

• High School diploma or equivalent required
• Prior customer service background strongly preferred
• Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills
• Excellent customer focus orientation with ability to diffuse difficult callers constructively
• Takes accountability and ownership to efficiently solve problems
• Engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers
• Team player who exchanges personal knowledge, offers, and accepts support
• Flexible, open-minded, and able to adapt positively to business changes or needs
• Self-confident and empowered to use good judgement to do what is right and keep all promises.

Our Company and What We Offer

eviCore healthcare is committed to making a positive impact on healthcare, and also making a positive impact on our employees. eviCore offers a variety of perks and benefits including, but not limited to:

NOTE:

We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up

For positions that are Flex/WAH:

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 – 18 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

About Evernorth Health Services

Evernorth Health Services, a ision of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Title: Customer Experience Agent

Location: Remote

Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail and payments platforms in the world.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

Opportunity Size

Retail disruption is one of the largest opportunities in the startup space today. Livestream shopping is taking off around the world a $300B GMV market in China that’s grown 100% YoY. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!

Role

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong ensuring the we are doing everything possible to make it right.

• Interact with customer and seller with Customer first attitude ensuring a positive experience.
• Assess then resolve Customer and Seller issues utilizing a variety of systems, processes and technology.
• Research and investigate new products, listings, sellers and quality concerns.
• Work with other departments to research and resolve open questions.
• Collaborate with management to improve systems and supply chain efficiency.
• Efficiently work through a backlog of open issues and monitor performance of key operations.
• Make quick and financially sound decisions around inventory and customer satisfaction.
• Represent the company with integrity and professionalism.
• Review key metrics and utilize data to make informed decisions.

You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

A hungry inidual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

• 4 year degree is a plus. 1 – 5 years of experience in customer service, user experience or fulfillment.
• Weekend availability required.
• Obsession with customers / being customer first / serving customers
• Positive Customer first attitude.
• Proactive problem-solver and process-improver.
• Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
• Knowledge of Collectibles is a plus.
• Desire to enhance your career.

Compensation

• 3 month contracted role with potential to convert to a full-time employee.
• Competitive hourly wage

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value ersity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Customer Services Coordinator

About Kerry

Kerry Group’s UK & Ireland dairy related business includes Dairy Ingredients, Dairy Nutritional Ingredients, Dairy Consumer Foods, and Agribusiness. With a revenue in excess of 1bn per year, it is one of the world’s leading dairy businesses. With our strong dairy heritage and deep-rooted connection to our 3,000 milk suppliers, right through to our portfolio of innovative and high-quality brands, the dairy business has a unique and compelling proposition for both consumers and our customers.

Our dairy business has a ersified portfolio of dairy, nutritional ingredients and market leading dairy brands and its vertically integrated dairy processing ensures the highest quality, sustainably produced 1.2bn litres of milkfor our dairy, nutritional ingredients, and consumer foods business a key consideration among some of our largest customers across the globe.

We have an unrivalled dairy consumer brands portfolio coupled with a track record in innovation underpinned by technology and science. We manufacture and market our own leading butter, dairy, and plant spreads brands: Dairygold, Low Low, Pure and Golden Cow. We are the largest supplier of Private Label dairy spreads, supplying all major retailers in Ireland, the UK and mainland Europe. Our cheese brands compete in children’s cheese snacks (Attack-a-Snak), natural cheese (block, slices and grated), and in processed cheese segments and our leading cheese brands include Strings & Things, Coleraine, and Charleville Cheese. Through our multi-geographical presence (UK, Ireland, and Western Europe) we have a deep consumer insight which is a key component of the business.

About the role

We are looking for a Customer Service Coordinator to join the Kerry Dairy Consumer Foods team, you will be joining a friendly team of 4 and will have daily contact with customers, 3rd party logistic sites and our DCF sites.

Reporting into the Customer Service Supervisor you will have your own quota of customers to manage to build relationships with and eventually go on customer visits.

This is a remote working role, but you will meet with the team on an occasional basis, due to the nature of this role there is the requirement to work 1 in 4 weekends and between the team you will cover bank holidays.

Key responsibilities

• Management of incoming Customer Orders, received on time and transferred to correct system without delay
• Dealing with order related queries and master data in a timely fashion
• Develop and provide solutions that will resolve supply chain issues in line with the teams purpose and continuous improvement
• Collaboratively working with our customers daily requirements building and maintaining aligned partnership
• Central contract for Supply Chain within Kerry DCF for sites, 3PL’s, Customers, Commercial and Accounts Receivable
• Working alongside Best in Class Customer Supply Chain Team with a shared purpose around team engagement
• Internal and External reporting around key metrics including Service Level and product availability
• Provide Out of Hours cover on a weekend rota basis to ensure the business requirements are met
• Support the Marketing team with Consumer Relations queries

What’s in it for me?

At Kerry, we believe in giving talented, curious people the opportunity to make a difference.

We work as a team, searching for the best ways to inspire food and nourish life. We are a community of innovators, working across disciplines to solve global food challenges with a fresh approach. We want you to achieve whatever you put your mind to.

We also offer:

• 25 days annual leave (excluding bank holidays)
• Hybrid working
• Matched pension scheme
• Benefits platform offering discounts and cashback on major retailers including Tesco, Curry’s, Argos, and many others.

What do I need to be successful?

In Kerry we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success in a similar role and environment

These include:

• Experience working in a customer operations / order to invoice / contact centre / data management role
• Proficient in Microsoft Office
• Knowledge and skill in SAP ECC Preferable
• UK & Ireland retailer knowledge Preferable
• Good communication skills
• Excellent attention to detail with good problem solving skills
• Team player who is enthusiastic and demonstrates customer focus
• Ability to abide to agreed KPI/SLA

Get in touch today!

In Kerry we benefit from the knowledge of our colleagues who bring a erse range of cultures, backgrounds, lifestyles and experiences.

One team fostering an inclusive culture that, above all, inspires food and nourishes life.

One culture where everyone brings their unique perspectives and experiences to help make us better, together.

We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.

Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.

Account Manager – Moodle US – Remote

REMOTE

United States

Moodle US

Full time

Description

Moodle with us!

We’re the world’s most popular learning platform and we’re on a mission to empower educators to improve our world.

Find out about your new workplace…

Moodle is the world’s most trusted online learning solution. The engine of our ecosystem is Moodle LMS, the secure and customizable open source learning management platform used by over 250 million learners worldwide. Developed in conjunction with our community, Moodle LMS is complemented by an ecosystem of products including Moodle Workplace and a network of partners and services providing hosting, customizations and support. We also teach and support educators to create effective online learning experiences and share open education resources. Collectively, we empower educators to improve our world.

Moodle US, a newly formed US-based services ision of Moodle Pty, provides services in learning design, implementation support, training, hosting, custom development, and support for Moodle LMS, Moodle Workplace, as well as other Moodle products.

We’ve built a passionate team of hard-working and driven people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

Find out more about us on our website.

What your new job can look like

With the pace of Moodle, no two days will ever be the same!

• Being the client’s advocate internally
• Creating an knowledgeable relationship with client base
• Creating a QBR schedule w/ client base, ensuring
  • we are still meeting their strategic initiatives
  • we understand how their business is changing and how we can help
  • we are educating them on all of our solutions
  • Finding problems in time to fix
  • Keeping Non-Renewal surprises to a minimum
• Processing Renewals in a timely fashion
• Uncovering growth opportunities within your client base

Through this journey, you will meet regularly with a mentor to check on your progress, ask questions, and set new goals. Our ultimate goal is to help you develop all of the skills you need to design and deliver amazing learning experiences with our clients.

Requirements

Especially if you can talk to us about your:

• 3+ years of sales experience
• 2+ of customer facing/customer service experience
• 3-5 years of Moodle LMS experience
• Excellent written and verbal communication skills
• Creative problem solving for difficult or complex issues
• Strategic thinking
• Excellent understanding of the company
• Strong negotiation and customer service skills
• Multitasking skills
• Data collection and analysis skills
• Listening skills
• Interpersonal skills
• Emotional intelligence (EQ)

You’ll sweep us off our feet if you have:

• Understanding of hosted Moodle environments.
• BA degree in sales, business administration or a related field is high desired.
• MA degree in related field (Educational Technology; Instructional Design; etc.) can be substituted for Moodle experience.
• Experience in higher education, government contracting, or corporate training

Benefits

What’s in it for you?

We’ve already talked about the importance we place on achieving our mission to empower educators to improve our world, our passion for our values and some of the cool things we are doing as a company.

So what about this?!

• Fully remote opportunity, working from home or wherever suits you
• Flexible work schedule
• Goal driven, competitive, supportive, and fun Account Management and Sales Team!
• Culture that fosters personal growth and development
• Compensation consists of base salary, ranging from $65k-75k, plus a variable component made up of commissions and bonuses to equal an OTE of $115k. The variable commission structure is uncapped.
• Plus, we’ll provide you with a benefits package, including health insurance coverage and a 401(k) contribution

Moodle US is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Moodle US is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Moodle US are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, family or parental status, or any other

status protected by the laws or regulations in the locations where we operate. Moodle will not tolerate discrimination or harassment based on any of these characteristics. Moodle encourages applicants of all ages.

Hospitality Customer Service Representative – Remote

Job Locations

US-Remote – Work from Home – US

Category

Sales/Customer Service

Why Working Solutions

Working Solutions seeks attentive and detail-oriented independent contractors to help customers book hotel accommodations at upscale properties. This is an exciting opportunity in the upscale hospitality industry for iniduals who enjoy the hospitality industry and helping customers book accommodations at properties ranging from upscale to standard. In this role, you will assist callers with hotel reservations and booking confirmations while providing first class customer service.

Working Solutions is a customer experience business process outsourcing leader providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. When you join Working Solutions as an independent contractor, you will have access to several different contracts exclusive to Working Solutions contractors. Why join the WooHoo! Crew? There are many perks to contracting with Working Solutions!

• Work from home
• No hassles of commuting
• Schedule your own hours
• Work when it’s convenient for you
• Gain experience in different industries
• High pay rates

About our application process

Ready to join? Click “Apply Now” and complete your profile. You will then be prompted to complete an online assessment. This assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation to login to our online portal to complete a background check and a technology scan. You can view our technology requirements here. After successfully completing your technology scan, you will have access to view and apply to our open client program contracts. You can find more information about our hiring process here. Learn more about what it means to be an independent contractor.

Overview

Working Solutions’ hospitality program supports a full service, global call center meeting the needs of hotel properties. Independent contractors participating in this program will answer incoming calls from customers calling for hotel reservations. Customer interactions focus on assisting callers with reservations and confirming bookings. This is a remote independent contractor role.

Schedule:

• Flexible schedule opportunities – you schedule your own hours!
• Client phone lines are open 24 x 7, with highest need for contractors to work Friday through Sunday
• Weekday, weekend, night hours available

Compensation:

• Earn up to $17.40 per hour; pay rate is $0.29/talk minute based on productivity and availability.
• Prorated minimum of 39 minutes per hour offered.

Required Skills

• Excellent sales and customer care skills
• Strongly preferred that contractors be well-traveled and have personal experience booking 4 and 5 star properties
• Hospitality experience preferred
• Friendly tone and professional demeanor
• Tech-savvy and avid computer user
• Excellent written and verbal communication
• Self-motivated and resourceful

Important Information

Technology & Equipment Requirements:

• Personal computer (no tablet)
• Broadband internet connection, with at least 10 Mbps download and 3 Mbps upload speeds
• Wired internet connection to be used during tech setups, while attending education classes and while working (no wi-fi)
• Windows 10 or Windows 11 operating system must be used
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone
• No VPN – Computer may not connect to internet services through a private VPN (either hardware-based or software-based) during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc.
• Mac support is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
• Contractors must have a smart phone, Android tablet, or iPad and be willing to install an authentication app related to program work

*Full PC requirements

Work Environment Requirements:

• Quiet, uninterrupted space
• Organized desk area

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Exodus is looking to hire a Customer Support Specialist EMEA Time Zone to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

HR Shared Service Representative

Location: Remote – United States

GitHub is looking for a HR Shared Service Representative to join our HR Services Team. The HR Services center of excellence provides operational and support services for GitHub HR programs, with primary areas of focus being customer support services, core HR operations (HR data administration, onboarding, offboarding, etc.), business process optimization, HR online solutions, and project management. The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide. The HR Shared Service Representative is a member of the HR Services organization and plays a key role in ensuring data quality, enablement of downstream applications and processes to perform as expected, and maintaining a compliant HR services organization.

This position requires an action oriented professional, who will be primarily responsible for using their exceptional problem-solving, customer service and data entry skills to support HR Services operations. The ideal candidate will have prior experience using Workday HR, experience working in HR shared services, and most importantly the ability to exercise responsibility for maintaining position, employee and contingent staff data worldwide, while ensuring the accuracy, integrity and confidentiality of the data. To be successful in this role, the inidual in this position will need to excel at: operational execution, attention to detail, customer service, analytical problem solving, communications, and continuous improvement.

The ideal candidate should also display strong attention to detail and proven ability to manage multiple priorities and/or projects. To possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service-levels. Have strong analytical, problem solving & troubleshooting skills, as well as a desire and attitude to go above and beyond in resolving issues.

Responsibilities:

HR Central Services Customer Support

• Respond to employee and manager inquiries; escalates issues to senior team members.
• Answers questions from employees and managers about how to use HR services, platforms, and tools by using established templates and pointing employees and managers to appropriate resources; learns the end-to-end service model.

Data Management

• Inputs employee data into HRIS and/or documents activities as requested; verifies data input to ensure accuracy.
• Supports the operational compliance in data handling by learning relevant policies, procedures, and processes.

Documentation

• Reviews documents related to employee records in HR processes and verifies accuracy; participates in information gathering sessions with stakeholders to understand reporting requirements.
• Documents and updates processes and knowledge-based content; provides input for change on knowledge base content to the team lead.

Process Management

• Reviews processes and makes recommendations for process improvements.

Data Analytics

• Assists with the assessment of data from discovery of required data through reporting.
• Helps develop appropriate reports and data visualizations that allow analysis, interpretation, and presentation materials to be developed.
• Assists with the interpretation of data, drawing inferences/insights, and driving changes.

Required Qualifications:

• 3+ years’ experience in Operations, Customer Support, HR or in a customer-facing role OR Bachelor’s Degree in Business Administration or related field.
• Prior experience using Workday (HRIS).

Preferred Qualifications:

• Prior experience working in a centralized, global HR services team.
• Prior experience with Excel creating pivot tables, vlookups, and formulas to analyze data.
• The ability to research, analyze, and make logical decisions within a given timeframe.
• Ability to maintain strict confidentiality and discretion in a sensitive HR environment.
• PHR Certification.

Minimum hourly rate of $24.04/hour to maximum $63.75/hour.

In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

These pay ranges are intended to cover roles based across the United States. An inidual’s base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on inidual impact in role.

Location: In this role, you can work remotely from anywhere in the United States.

#LI-Remote

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We’ve designed our top-notch benefits program with these goals in mind. In a nutshell, we’ve built a place where we truly love working, we think you will too.

Title: Customer Service Representative – Lume Deodorant, Social Channel

Location: Remote

Lume is a 5-year-old fast growing ecommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.

Required Qualifications

• 1+ year e-commerce customer service experience
• High school diploma or equivalent (college degree or some college preferred)
• Advanced experience with Helpdesk and POS systems (Gorgias, Shopify, Agorapulse, & ReCharge or equivalent)
• Advanced Social Media experience (Facebook, Instagram, TikTok, YouTube, & Twitter)
• Advanced computer skills (Google Workspace, Microsoft 365, etc.)
• Outstanding communication, both written and verbal
• Ability to prioritize workload and meet deadlines in a dynamic environment
• Ability to establish and maintain effective working relationships with team members from multiple teams/departments
• Ability to work a flexible schedule to include days,*nights & weekends + able to attend some video meetings that generally take place M-F within the company hours between 8am – 5pm central
  *Weekend & evening shift availability is required

Preferred Qualifications

• Eagerness to learn, grow, and develop your professional skills
• Ability to receive & implement direct, honest, and supportive feedback
• Proactive, self-starting attitude; ability to identify problems and be driven to help find solutions
• Ability to work both independently & as part of a cohesive team
• Empathetic; ability to put yourself in the customer’s shoes and understand their needs

Primary Responsibilities

• Deliver a personalized and effortless experience via multiple channels while meeting quality and productivity goals
• Thrive in a fast-paced environment tackling a large array of issues while creating an instant rapport with our customers
• Retain deep knowledge of Lume’s products and mission with the ability to communicate features & benefits (product education) and foster brand loyalty
• Deliver above-and-beyond customer service by communicating professionally, efficiently, & empathetically. Ability to execute the appropriate policies & procedures that best serve both the company and the customer
• Notice trends and customer pain points and share those with the broader CS team to make sure we deliver the best experience possible
• Coordinate with Senior CSRs, Team Leads, & CS Management to channel customer feedback to all areas of the business such as web development, marketing, design, and product teams
• Contribute to a dynamic & positive team culture

The Team

The Customer Service Team serves as a direct bridge between the Lume brand and our customers. We strive to create an effortless experience for everyone who reaches out to our team, and we serve as an advocate for our customers in an effort to listen to their input and drive changes to the overall Lume experience. We bring the voice of Lume to our customers and the voice of our customers to the broader Lume team.

The Role

You will be responsible for ensuring that all of our customers have a best-in-class quality customer experience across multiple channels. You will act as a subject matter expert who can both problem-solve and connect with customers on a human level. You will be part of an empathetic, erse, and supportive team, where your front-line work is directly connected to the growth and success of Lume.

This role requires the ability to work both independently and within a team. You need to will remain focused in a distraction-free, quiet environment while working. Due to the remote environment we work in, we expect team members to be available to check in periodically with teammates, team leads & managers (via Slack huddle, chat & video conferencing). You’ll attend training/skill workshops as needed or required. In some cases, CSRs may be asked to work different hours based on the needs of the company/volume (weekends, evenings, and overtime). Prior experience with our specific tools (Shopify, Gorgias, ReCharge, Agorapulse) is highly preferred.

Because this role communicates directly and publicly with customers on behalf of Lume, this role (All CS roles) will periodically receive constructive feedback around messaging & processes, since they are always changing and improving to support the needs of the business. The goal is to give you the confidence, tools, and support you need to succeed in this role!

This role can be done remotely, however there may be location constraints based on where Harry’s is registered and able to employ iniduals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ iniduals in many, but not all states. If you are not located in or able to work from a state where we are registered or able to employ iniduals, you will not be eligible for employment. Please speak with your recruiter to learn more.

#BI-Remote #LI-Remote

#LI-CT1

We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $17/hour, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.

Lume is committed to bringing together iniduals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering ersity across our company.

Full Time (English and German skills required)

We are Storrito.com - a software for influencers and social media managers for planning Instagram Stories. Your new colleagues are Max, Nils, Tobias, Julian, and Alina. We are based in Cologne Germany. 

Your Job

You are responsible for our customer support. We have over 3,500 customers from all over the world. Every day we receive about 30-40 requests. Your task is to help our customers via chat and, if necessary, in a video call. The daily tasks vary sometimes you have to explain a new feature, create an invoice or place an Up-Sell.

What to expect

• A fair salary
• A friendly and supportive team
• remote work ok
• Real StartUp atmosphere
• Growth mindset and room for personal development into customer success or even sales roles

What we are looking for

• We are looking for f/m/d with experience in customer support
• Fluent English and German are required.
• You like Instagram and use it regularly.
• You keep calm even in difficult conversations.
• You will take over full responsibility for our customer support.
• You're not afraid of video calls.

Send your application to: [email protected]

Salary and compensation

Benefits

⏰ Async

📚 Learning budget

🖥 Home office budget

🚫 No politics at work

Surge Team Customer Care Specialist

Fully Remote Remote Worker – N/A

Job Type

Temporary

Description

Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.

About the Position

We transform customer service into customer care by providing a flexible work-at-home culture that attracts people with a passion for caring. If you are selected for this temporary role, you would be accepting incoming calls from those that may need assistance with questions and concerns of insurance policy holders, insurance agents, and/or mortgage companies. We do not know how long the project is slated to last for, but at this time we anticipate 2-6 weeks minimum.

Requirements

• Ability to communicate professionally
• Proper articulation, attention to detail and assertiveness required
• Excellent verbal communication skills including grammar and voice quality, tone and pitch
• Ability to remain poised under pressure
• Documentation, data entry, organization and problem-solving skills are imperative
• Ability to handle detailed work with a high degree of accuracy and speed
• Ability to obtain, organize and present information and ability to handle multiple tasks as assigned
• Legally able to work in the United States
• Excellent written communication skills a must
• Two or more years of customer service experience

PREFERRED QUALIFICATIONS

• Bilingual in Spanish and English
• Call center experience

WHAT YOU WILL BE DOING

• Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed
• Provide claim information to those inquiring (open, closed or reopen)
• File new claims
• Notate accounts with relevant information
• Model ethical behavior and execute job responsibilities in accordance with trainings, standards and information protection policies
• Effectively respond via the telephone to concerns of policyholders, insurance agents and mortgage companies.
• Utilize multiple processing systems and follow procedures in filing a First Notice of Loss (FNOL) and answering claim related questions
• Take ownership of each call, handling it until a resolution is reached, which includes follow-up as necessary to ensure that the actions promised to the caller are completed

TRAINING (please convert all times to reflect in your time zone)*All dates and times are tentative and are subject to change*

• Orientation date and time: TBD
• Training date and time: TBD
• All training is paid
• You will be expected to start talking calls immediately after training

Pay Rate

• $15.00 per hour
• $15.50 per hour (bilingual agent speaking fluent Spanish & English)
• This is an IC position
• Pay is via direct deposit once per month on the 10th

Shifts

• Pick your own hours for a minimum of 30 up to 40 hours per week scheduled in 1-hour increments
• The call center is open Monday-Sunday 7am to 10pm EST

Technical Requirements

• Laptop or Desktop Computer running Windows 10 or higher. WE DO NOT SUPPORT MACs, Chromebooks or Tablet/iPads
• Currently, Apple computers (Mac laptop or desktop) and Chromebooks are not compatible with any of our client’s software
• DSL or Cable internet (Wireless and Satellite are not compatible with our software)
• Current antivirus and antispyware
• Installed operational firewall
• High-speed internet connected to a US based ISP and a computer running Microsoft Windows 10 or higher operating system (no Windows 7 or 8.1)
• USB headset with microphone with mute button (NO WIRELEES)
• Google Chrome or Internet Explorer browser

*If you are selected, your offer is contingent upon successfully completing and passing a background check.

*There are NEVER any fees associated with applying or working for Direct Interactions

WE ARE NOT HIRING/CONTRACTING IN CALIFORNIA OR NEW YORK AT THIS TIME

Salary Description

15.00 per hour

Title: Technical Support Agent- OVERNIGHT (Remote)

Location: Remote – United States

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Position Description

Our Tech Support team is looking for a career-driven inidual who likes a fast-paced support role. This is an entry level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply!

Shifts:

Friday-Tuesday 10:30PM-7:00AM (overnight)

Why We Need You

• Provide first level problem solving for Point of Sale hardware and software and other PAR products, including, but not limited to, operational and technical problems
• Utilize service management systems gathering and maintaining service incident data
• Contribute to the KCS knowledge management system and adhere to and continually review published escalation and workflow procedures based on ISO 9000, and departmental written workflow procedures
• Ability to work a variety of shifts, including weekends, holidays, and overtime as requested, perform to defined standards, carry out special work assignments, and meet all conditions of employment
• Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction, building a relationship with our customers
• Perform customer service administrative task as assigned and understand customer database and processing customer part requests
• Work within KCS environment, required testing to reach preferred status as requested
• Decisions are limited and routine for which clearly defined procedures are documented
• Must display genuine concern and ownership for customers’ situations
• Exercise sound judgement and analytical skills in determining a resolution to problems
• Provide and obtain general information which is technical in nature
• Work with moderate supervision
• Additional contacts are PAR and third-party service management and field engineers

What We’re Looking For

• A minimum of one-year Customer Service experience. Helpdesk experience preferred.
• Call Center experience a plus.
• Problem solving, communication skills, typing, and basic Windows computer knowledge is required.
• Networking experience is desired.
• Reliable internet required with Broadband or fiber.
• Ability to work at a secondary location in case of ISP outage.
• AAS degree in electronics technology, computer science, or its equivalent is a plus.
• A+ certification and Microsoft certifications are also a plus

Pay rate:

The hourly rate for this position is $19 USD per hour commensurate with work location, experience, skills, certifications, education, and prior accomplishments.

The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

*The Interview Process will include a technical assessment of the below foundational hardware and software troubleshooting skills/knowledge required for the role:

• Hardware- basic troubleshooting of hardware and interfacing components
• Networking- Hardware and IP addresses
• Windows- Event Viewer, Command Prompt

Guest Service Specialist – Remote

Remote

Full Time

Remote

Mid Level

Company Overview

Furnished Quarters is a leading LGBTQ+ erse supplier of short-term housing, combining travel, hospitality, real estate, lifestyle, and design. With 25 years of experience, we’re one of the largest independent companies in our industry.

We offer a wide range of housing options for business and leisure travelers staying 30 days or more. Our extensive inventory and top-notch service ensure a superior home-away-from-home experience.

At Furnished Quarters, we embrace five Core Values: Challenge, Collaboration, Care, Career, and Community. We thrive on exciting challenges, foster collaboration, and prioritize caring for people and promoting ersity. We support our employees’ career growth and create an inclusive community where everyone can be themselves.

We value work-life balance and provide an entrepreneurial environment where each person’s voice is valued. Join us to experience what it means to #StayDifferent.

Job Summary

The Guest Service Specialist is responsible for processing all guest service requests in any location, globally, serviced by Furnished Quarters, coordinating with appropriate Furnished Quarters’ departments, completing daily assigned tasks, and ensuring that all core market and non-core market requests have been handled to the guest’s satisfaction. The Guest Service Specialist must be detail-oriented and highly organized, with the ability to multi-task. This is a remote, work-from-home position. Schedule: Monday-Friday 12:00 PM-8:30 PM EST.

Essential Functions

• Responsible for creating an arrival experience for guests to include all pre-arrival preparation.
• Provide superior customer service to guests/clients and resolves all service requests and deficiencies.
• Maintains relationships with assigned partners and properties to assist with facilitating guest needs and apartment maintenance and upkeep effectively.
• Manages the departure process with guests, Accounting, and utility providers.
• Participates in the on-call after-hours program.

Primary Responsibilities

• Answer all incoming calls in a friendly and efficient manner.
• Creating, assigning, and completing guest and internal cases promptly.
• Follow up with pending cases and ensure all notes are added daily.
• Ensure all Furnished Quarters standards are met to include proper response time and detailed follow-up.
• Work with housing partners and local properties to create arrival and departure instructions that are informative to the guest and meet the Furnished Quarters brand standard.
• Work with housing partners and local properties to ensure delivery of apartment photography and inspection forms, when required, to ensure that apartment meets Furnished Quarters brand standard.
• Must become knowledgeable of local information to assist guests with transportation, dining, and entertainment options and any additional information which may be requested.
• Ensure all guests receive keys and key codes (Kaba) once the reservation is approved.
• Distribute updated Key Codes (Kaba) to guests who have extended their stay or on an as-need basis.
• Establish cable accounts for apartments as directed following Furnished Quarters procedures.
• Troubleshoot technical problems such as cable, television, and high-speed internet with guests via phone or email.
• Greet each new guest with a Welcome Call via phone and email.
• Distribute Gym Keys once approved by Accounting Department and follow tracking Standard Operating Procedure.
• Liaise with the Accounting department to communicate utility upgrades for guests.
• Assist the Leasing Team with various tasks as needed including answering the Leasing telephone line and directing to the appropriate Sales contact.
• Participates in the Furnished Quarters On-Call program.
• Responsible for calling plumbers, electricians, exterminators, locksmiths, etc. as needed and for setting up billing per Furnished Quarters standards.
• Maintain well-documented, accurate, organized, and up-to-date information.
• Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time.
• Maintains a professional appearance and friendly attitude to all guests, employees, and staff members at all times.

Qualifications and Skills

• Bachelor’s degree in Hospitality or related field preferred.
• High School Diploma or equivalent is required.
• 1 – 2 years previous guest service-related experience.
• Experience in the Hospitality, apartment management, or real estate industry is preferred.
• Exceptional communication skills.
• Experience with Microsoft Office (Outlook, Word, Excel).
• Strong business writing acumen.
• Flexibility to work schedules to include evenings and weekends as dictated by business and operational demands.
• Participates in the On-Call, after-hours program.

PHYSICAL REQUIREMENTS

An employee must meet the physical demands described here, with or without accommodation, to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to speak with customers. The employee must frequently sit, stand, and walk.

The employee is required to review text approximately 20 inches or less (i.e., working with small objects or reading small print), including using computers.

The employee must frequently enter text or data into a computer or other machine

Benefits and Perks

• Medical, Dental, Vision, Life Insurance, Long Term & Short Term Disability, Medical FSA, Commuter Benefits, 401k with Company Matching.

Customer Service Representative

Job Category: Loan Servicing

Requisition Number: CUSTO015393

Posting Details

• Full-Time
• Locations
  • Remote, USA
  • Remote in CA
  • California, USA

Job Details

Description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Customer Service Representative plays an important role in the organization by performing a number of activities directly related to the company’s Customer Service functions. The role is primarily responsible, under direct to moderate supervision, for providing friendly, knowledgeable and efficient service to customers and staff within agreed upon Service Levels and in compliance with guidelines established by investors, company, state and federal regulations.

The shift schedule for this position is M-F: 8:30am PST – 5pm PST

Essential Functions

• Answer and service calls in a professional, timely and efficient manner.
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
• Listen attentively to customer needs and concerns; demonstrate empathy and patience.
• Explore, analyze and respond to customers’ issues and concerns via phone, email, and through written correspondence.
• Use decision-support computer software programs to respond to typical customer work/service order inquiries and requests.
• Verify customers’ understanding of the servicing of their loan, and clarify/provide additional information as needed in order to answer questions and concerns.
• Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and when promised.
• Prepare complete and accurate call notes, written documentation, etc., and update customer files in the system.
• Communicate effectively with iniduals/teams to ensure high quality and timely responses and resolutions to customer requests.
• Transfer misdirected customer requests to the right party, and escalate calls when needed.
• Contribute ideas and suggestions to resolve problems, provide a great customer service experience, and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Stay current on changes in industry regulations.
• Demonstrate and promote Guild Core Values.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred, along with a minimum of two years total work experience in high volume customer service role(s).
• Prior experience in consumer/mortgage lending, banking, or related industry/positions strongly preferred.
• Passionate about delivering excellence in customer service within a team environment.
• Demonstrate patience and professionalism when interacting with consumers.
• Ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Excellent verbal and written communications skills required.
• Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required.
• Basic math skills required.
• Proficiency with data entry, Microsoft Word, Excel, PowerPoint and Outlook required.
• Familiarity with document retention software; Blitzdoc preferred.

Supervision

• Direct to moderate supervision required, depending on experience level
• Apply sound judgment in execution of core job responsibilities
• Travel: 0%

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $22/hr to $23/hr

Shift Schedule: 8:30am – 5pm PST M-F

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Location:  US Locations Only; 100% Remote; Freelance

Welcome to Omni, where you can find high-quality remote contracting opportunities! We provide flexible and dependable contract work with leading brands that lets you work from home and earn excellent money. Join us today to start earning a great income from the comfort of your own home!

You want flexible yet dependable work with exceptional companies. Omni provides access to work-from-home contracts supporting leading brands. We’re passionate about empowering contractors while providing a community for you to grow and be successful.

Aside from offering fully flexible work schedules and higher earnings than other platforms, it’s our mission to support you at all stages of your contract. Working from home can often feel isolating. That’s why we prioritize creating supportive relationships for all.

We empower you to bring your creativity and specialized skills to your role and encourage you to develop skills you may not know you have.

Be your own boss. Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 High pay rates

About our application process

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Job Description

Get paid to have conversations with English learners from around the world!

Help students from around the world improve their English language skills through engaging 1-on-1 online conversations. Enjoy the flexibility of working remotely and the opportunity for constant career and financial growth. No prior experience or teaching certificate required!

Responsibilities

As an Online English Practice Partner, your day-to-day tasks will include:

- Engaging in 1-on-1 online video calls with students from around the world.

- Lesson are focused on having conversations about various engaging topics, that students or you can choose.

- Help English learners improve their pronunciation

- Reading and discussing different articles, blogposts, newspapers, short videos

- Either pre-schedule lessons with your regular students, or just go live ANYTIME to get instantly matched with new students

Benefits of being an Online English Practice Partner:

- Increasing pay: Starting from US$10.20 to US$16.80 per hour, with opportunities to earn up to US$22 per hour based on experience.

- Welcome bonus: Earn a US$100 welcome bonus in addition to your regular earnings.

- Flexible schedule: Set your own hours and determine your workload, offering the freedom and autonomy to fit your lifestyle.

- Remote work: Enjoy the convenience of working from home or while traveling, as long as you have a reliable internet connection.

- Global connections: Connect with students from various countries, including Spain, Italy, France, Japan, Brazil, and more, and gain valuable insights into their cultures.

- Experience the independence of working on your own terms, without a fixed schedule or a boss dictating your hours.

Who should apply

If you meet the following criteria, you're a perfect candidate for this role:

- English is your native language.

- You have access to a computer with a fast and stable internet connection.

- You enjoy meeting new people from different countries and erse backgrounds.

- You desire the freedom to work from home and have flexible hours.

- You seek continuous career development and financial growth.

Whether you have previous experience in customer service/support, teaching, copywriting, babysitting, or you're a student seeking an internship to enhance your communication skills, this is the perfect job for you.

Join us today and make a meaningful impact on students' lives while enjoying the benefits of remote work and career growth!

Salary and compensation

Member Engagement Associate

Remote

Full Time

Membership

Mid Level

Save lives, from the workplace to anyplace.

The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include:

• Workplace Safety
• Roadway Security
• Impairment

We are currently looking for a Member Engagement Associate to join us in our mission to save lives and prevent injuries.

Position Highlights:

The Membership Associate will work under the supervision of the Director of Membership and work collaboratively with the Membership Manager, to provide support to the Membership Department in order to recruit, retain, and develop membership

What You’ll Do:

• Initial contact and engagement with new members on a monthly basis by phone and email
• Run and review membership reporting on various member segments for recruitment and retention efforts
• Work with Customer Service to maintain accurate member data
• Coordinate member invoicing process and reports with internal and external teams
• Coordinate member packets for new and renewing members
• Respond to basic membership inquiries, utilizing existing member benefits
• Assist in preparing for Congress
• Work with the Membership Manager to populate the Marketing Content Calendar
• Works with the Membership Manager on new and renewing membership communications
• Run reports from Salesforce as needed
• Additional duties as assigned

We’re Looking for Someone with:

• Bachelor’s degree and at least 2 years of relevant experience. In lieu of education, at least 4 years of relevant experience
• Bachelor’s degree preferred.
• Two or more years of non-profit association experience in membership or customer relations
• Self-motivated to learn new technology
• Great interpersonal, organizational, and time management skills
• Strong team player and attention to detail
• Upper intermediate proficiency with Microsoft Suite
• Knowledge of Salesforce or equivalent AMS; Marketing Cloud a bonus
• This is a remote position
• Salary range: $51,000 to $58,000

Reasons You’ll Love it here:

NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:

• At least 20 PTO days accrued 1st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b) with employer match up to 6%
• Reimbursable training
• Student loan pay down
• Dress for your day

We believe that you can’t be safe if you don’t feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting ersity in the safety profession. We must cultivate our own erse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.

NSC is an equal-opportunity employer.

Customer Service Representative

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Your Role at Baxter

This role is office-based out of the formerly Welch Allyn branded products facility located in upstate New York in a bedroom community outside of Syracuse, Skaneateles Falls. We are currently operating on a hybrid model working some days remotely and some in office.

As a Customer Service Representative, you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients builds your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, building relationships, and establishing trust with healthcare professionals who use Baxter solutions every day.

As our primary connection to the healthcare professionals, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results. The insights and feedback you share with your team and to cross-functional partners help validate and inform priorities and changes.

Your Team

We’re a friendly, collaborative group of people who push each other to do better every day. We find outstanding strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

Like many sales organizations, our commission and incentive structures can vary from business to business. Often, we establish guarantees for new hires and will always be open and honest with you about expectations and fluctuations.

What You’ll Be Doing:

• Provide pre-sale and post-sale support to distributors and end users for Welch Allyn products
• To work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job
• Provide telephone support to customers in an efficient manner
• Support the Welch Allyn, Hillrom, business for the areas and/or customers that they support
• Provide day to day support to allocated team members to meet customer requirements
• Ensure accurate processing and monitoring of customer orders, service notifications, and complaints
• Answer customer questions on products and services
• Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information
• Process Request for Material Authorization (RMA) and provide RMA status information as needed
• Proficient knowledge of commonly-used concepts, practices and procedures that are common to a customer centric organization
• Ability to work with a cross functional team

What You’ll Bring:

• High School Graduate
• 2 + years of experience in a customer service role preferred
• Fluency in English
• Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or spreadsheet and word processing applications
• Knowledge of SAP and similar order management and processing system
• Numerate and accurate, particularly in relation to data integrity
• Possess a positive demeanor, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills
• Excellent analytical and process flow optimization skills allowing for basic trouble shooting.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $36,000 to $90,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for iniduals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Reasonable Accommodations

About Us

Inbound Call Coordinator Entry

locations

TN-NASHVILLE, 22 CENTURY BLVD, STE 310

VA-ARLINGTON, 3101 WILSON BLVD

AZ-Phoenix, 2930 E Camelback Rd

FL-ALTAMONTE SPRINGS, 370-774 NORTHLAKE BLVD NORTHLAKE BLVD

NE-LINCOLN, 1625 N ST

time type

Full time

job requisition id

JR81314

Position Title:

Inbound Call Coordinator Entry

Job Description:

Inbound Call Coordinator Entry

Remote to all US locations

Sign-On Bonus- $1,000

The Inbound Call Coordinator is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.

How you will make an impact:

• Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls.
• Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization.
• May obtain related documentation (e.g., patient information, insurance coverage).
• This is the entry level for the Inbound Call Coordinators.
• Has little or no prior relevant training.
• Acquires basic skills to perform routine tasks.
• Work is prescribed and completed with little autonomy.
• Works with either close supervision or under clearly defined procedures.

Minimum Requirements:

• Requires an AAS/AS degree; or any combination of education and experience which would provide an equivalent background.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $13.88 to $25.00

Locations: California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Non-Exempt

Workshift:

Job Family:

CUS > Care Reps

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact: for assistance.

Bookkeeping Software Customer Support – Remote

• Job Locations US-Remote – Work from Home – US
• Category Customer Service/Support

Why Working Solutions

Working Solutions seeks independent contractors experienced in bookkeeping practices and using accounting software in order to assist customers. In this program, you will help callers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs. Proficiency in QuickBooks Online or comparable accounting software is required. This is a remote, independent contractor role that provides customer support through phone.

At Working Solutions, we work with top national brands to humanize their customer experience. When you join our network of remote customer care PROs aka the WooHoo! Crew, you will have access to work on different contracts exclusive to Working Solutions.

Why join the WooHoo! Crew? There are many perks to contracting with Working Solutions:

• Work from home
• No hassles of commuting
• Schedule your own hours
• Work when it’s convenient for you
• Gain experience in different industries
• High pay rates

About our application process

This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care PROs, you will be able to view all open contracts.

When you are ready to apply, click Apply Now and complete your profile. You will then be prompted to complete an online assessment which takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an emailed invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests. You can view our technology requirements here. You can find more information about our hiring process here. Learn more about what it means to be an independent contractor.

Overview

Bookkeeping Software Customer Support contractors working this program will help callers with questions related to software processes, ledger entry, navigation, and other troubleshooting needs. This is a remote independent contractor role.

Schedule

• Flexible schedule opportunities
• Contractors schedule available hours Monday-Friday 8am-8pm Central Time

Compensation

• Independent Contractors on this program will earn $0.34 per handle minute and are guaranteed a minimum of 45 minutes for each hour if logged in and available for the full 60 minutes.
• Contractors can expect to earn $15.30-$20.40 per hour based on call volume and availability.

Required Skills

• Proficiency in QuickBooks Online or comparable accounting software
• Bookkeeping/accounting expertise to include AR, AP, journal entries, reconciliation, etc.
• Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or “brick and mortar” call center environment
• Strong ownership of customer issues in order to take control of the situation and provide confident resolution
• Friendly tone and professional demeanor
• Self-motivated and resourceful
• Tech-savvy and avid computer user

Technology & Equipment Requirements

• Personal computer (no tablet)
• Broadband internet connection, at least 10 Mbps download and 3 Mbps upload speeds
• Wired internet connection (no wi-fi)
• Windows 10 or Windows 11 operating system
• No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc.
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone

*Full PC requirements

Work Environment Requirements

• Quiet, uninterrupted space
• Organized desk area

Important Information

At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.

With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the available hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.

Want to learn more about what it’s like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have the say

Contractors on this program must live in and work from the United States. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Customer Care Professional Remote

Time Type: Full time

Job Requisition ID: R-100354

100% remote and must live outside Florida. Preferred candidates reside in Eastern and Central time zones and have a minimum of 6 months of call center experience.

**** 500.00 New Hire Bonus*******

The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.

Acting as the customer’s primary point of contact, you will:

• Receive in-bound calls from customers who want to open a claim
• Listen, solve problems, answer questions and work with them to find a resolution
• Use your expertise to proactively make recommendations that will help customers avoid future issues

What you will enjoy:

• The variety of work – every day and every customer’s situation is unique
• Being part of a high performing, collaborative and supportive team
• Competitive compensation and paid time off
• Medical benefits begin on your first day
• Career advancement opportunities

The ideal candidate will have:

• Relentless drive to provide exceptional customer service
• Excellent communication and listening skills
• Strong attention to detail and problem-solving skills
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology while handling calls
• Minimum high school diploma or GED

We are hiring for both Day Shift & Night Shift:

• Monday-Friday 8am-9pm EST
• Saturday and Sunday 10am-6:30pm
• This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
• We do pay shift differentials for night and weekend schedules worked

When you start, we train you:

• It’s a combination of virtual class room & on the job training that is typically 6 weeks long but duration can vary
• Class room training hours are typically Monday through Friday from 8am 5pm EST with a lunch break
• Upon completion of class room training you will receive your regular shift & start working those hours

Pay Range: $14.04 – $21.76

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Precertification and Authorization Rep (Remote)

Job ID 311117

Why Mayo Clinic

Mayo Clinic has been ranked the #1 hospital in the nation by U.S. News & World Report, as well as #1 in more specialties than any other care provider. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting ersity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The Precertification and Authorization Representative is an intermediate level position that is responsible for resolving referral, precertification, and/or prior authorization to support insurance specific plan requirements for all commercial, government and other payors across hospital (inpatient & outpatient), ED, and clinic/ambulatory environments. In addition, this position may be responsible for pre-appointment insurance review (PAIR) and denials recovery functions within the Patient Access department. This may include processing of pre-certification and prior authorization for workers compensation/third party liability (WC/TPL), managed care and HMO accounts, as well as working assigned registration denials for government and non-government accounts. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Qualifications

Minimum Education: High School Diploma or GED required

Minimum Experience: 2+ years of relevant experience required OR Bachelor’s Degree required

Additional Requirements include:

• Ability to read and communicate effectively
• Basic computer/keyboarding skills, intermediate mathematic competency
• Good written and verbal communication skills
• Knowledge of proper phone etiquette and phone handling skills

Position requires general knowledge of healthcare terminology and CPT-ICD10 codes. Basic knowledge of and experience in insurance verification and claim adjudication is preferred. Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail. Knowledge of Denial codes is preferred. Knowledge of and experience using an Epic RC/EMR system is preferred.N/A

Exemption Status

Nonexempt

Compensation Detail

$23.68 – $31.98 / hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

100% Remote, can be seated at any site. Monday – Friday – 8:00 am – 5:00 pm.

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the ersity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Senior Customer Support Associate

Discover. Savor. Connect. Welcome to the chef’s table.

Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more!

Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences.

Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

About the Role:

We are looking for a strong, experienced full-time Senior Customer Support Associate to join our growing team. This is an important role within the operations team with the opportunity to grow into a customer support team lead role.

Responsibilities Include:

• Understanding Cozymeal’s services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner. Our goal is a same-day, one-call resolution
• Provide support to customers and respond to inquiries through multiple channels including phone, chat, and email, in line with company standards for communication
• Assist our community of hosts and other partners with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication
• Working closely with other departments to resolve any issues or questions.
• Other projects/duties as assigned

Requirements Include:

• 4+ years of experience in a customer service role
• Professional with excellent verbal and written communication skills
• Positive attitude and a willingness to learn and grow in the position
• Ability to be resourceful and responsive
• Strong interest or experience in the culinary world
• Ability to work efficiently and distraction-free in a home office environment
• Proficient in Google Suite and Excel
• Experience working with a CRM

Hours: 8 hours within the 8am to 6pm time window (any time zone in the US)

What We Offer:

• Work anywhere in the world (we are 100% remote team)
• Competitive pay.
• Opportunity to grow within the organization to a leadership role.
• Opportunity to learn from some of the best in the industry.
• Great work environment with a strong and friendly team of co-workers.

Location: Worldwide. This is a fully remote role and qualified candidates from anywhere in the world can apply for this role.

If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!

Remote Call Center Representative

Description

Remote Call Center Representative AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift: Monday – Friday, Day Shift

Location: Remote position (only local applicants will be considered; 100% local training and ongoing local staff meetings required)

The community you’ll be caring for:

• More than 800 physicians, 450+ advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
• AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
• In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.

The role you’ll contribute: Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.

The value you’ll bring to the team:

• Communicates in a cordial, professional manner with patients via phone.
• Transfers incoming callers to appropriate department / location when necessary.
• New patient registration (inputting demographic information, insurance information, etc.).
• Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
• Updates computer referring physician data base.
• Works with online scheduling system and EHR.
• Verifies patient data and insurance to ensure it is updated for accurate billings.

Qualifications

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High School Graduate or Equivalent
• Previous customer service experience
• Proficient with computer programs: Email, PowerPoint, Excel, Word.

Preferred qualifications:

• Medical office or medical call center setting experience
• Previous call center experience preferred
• Bilingual Spanish speaker

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Customer Support Specialist – Bilingual (Spanish)

Remote – US

Who We Are: WellSaid Labs

We’re creating Voice for everyone.

At WellSaid Labs, we enable creatives around the globe by putting high-tech, human-parity technology into their hands, giving them the ability to add voice-over to any project and iterate with ease.

Creative teams use WellSaid Lab’s Voice Studio to create compelling employee training, design unique digital experiences, and narrate audiobooks. We believe deeply in AI for Good and that technology should be empowering, engaging, and fair to all people.

Who You Are: A Customer Support Specialist Passionate About Creating a Memorable User Experience

The Customer Support Specialist role is designed to create an incredible experience for our customers. In strong collaboration with the other team members in Customer Success, Sales/Enablement, Product, and other departments, you will serve as an external consultant delivering services in a daily pursuit of WellSaid’s vision, mission, and goals. We are looking to add a Bilingual (Spanish) CSS to our team to best serve our customers’ needs.

This is an opportunity to join the front lines of the emerging discipline of Customer Support within a company that is moving equally as fast. CSS’s are the advocates by which inbound activities occur between the customer and WellSaid Labs. In this role you will ensure customer satisfaction and guide them in deeper product adoption.

You’re a natural problem solver; you enjoy helping others grow as you yourself grow as our team expands.

One more thing: While you may not be an AI expert, you are a tech enthusiast & creative at heart. This is a key requirement to become a contributing member of WellSaid. Our customers are creating next-generation content, experiences, and products, and you will be there supporting them in achieving their creative goals.

How You’ll Contribute:

In your day-to-day, you will:

• As a CSS, your primary responsibility is to address customer inquiries and requests through various channels of communication (email and live chat). Communication should be timely, professional, and friendly; building rapport with customers.
• Provide exceptional customer support; customers should feel heard and valued, and their issues should be addressed with proper respect in a timely manner.
• Provide accurate and efficient technical support. Be able to identify and resolve customer issues by active engagement through probing questions to achieve the best possible solution.
• Be an expert on our products and offerings to clearly communicate exciting new product updates/functionalities and upcoming webinars with customers and loop in the best point of contact for questions outside of CSS scope.
• Act as an advocate for customers’ needs and issues through strategic collaboration with different departments, including customer success, sales, product, engineering, or ethics teams, to provide a seamless customer experience and resolution.
• Be attentive to details during the provisioning of accounts and provide streamlined communication to the customer by attentively communicating Sales to Customer Success handoffs.
• Identify opportunities and areas to improve customer satisfaction for process and system improvements and communicate them to the appropriate teams with support data.
• Capture and deliver information and ideas to the Product Team to help them prioritize and build the features our customers need. You are the voice of the customer for our Product team and work closely with designers and product managers.

What We’re Looking For

To thrive in this role as a CSS, you will serve as the primary contact to customers through chat and email. This includes but is not limited to, provisioning accounts, troubleshooting customer issues, maintaining process documentation, and working cross-functionally with multiple teams within WellSaid Labs to provide customer-driven insight as we continue to grow.

You also have some combination of the following:

• Someone who is comfortable and confident to be able to clearly and positively communicate with customers daily on a variety of topics, i.e., best practices, billing, troubleshooting, etc.
• Have great oral and written communication skills and experience interfacing with all levels of an organization
• Have a strong desire to seek to understand customers and their problems deeply to help provide solutions
• A drive to become a product expert of WellSaid Labs products and services
• A passion for advocating customer needs while upholding WellSaid’s ethical standards by reporting customer feedback, reporting issues, and communicating resolutions to customers
• Have 3+ years of experience in Customer Support/Customer Success role in a startup or fast-paced company, with a focus on meeting and exceeding customer needs customers
• Have a consistent track record of delivering data-driven insights and translating those into support and process improvement recommendations
• Have experience and proficiency using HubSpot, Google Suite, Notion, Slack, Auth0, Stripe, or other current tech tools
• Are self-motivated, action-oriented, and eager to learn – you are constantly looking for opportunities to improve your craft and are receptive to feedback
• Are detail-oriented with strong follow-up and follow-through skills
• Have a proven track record of juggling and prioritizing multiple time-sensitive tasks

To join our team you also:

• Must be a U.S. Citizen or Permanent Resident
• Must pass a pre-employment background check

What We Offer

WSL is proud to support an inclusive work environment that emphasizes each team member’s personal and professional growth. Our team is fully distributed throughout the U.S., and we support flexible schedules – work where and when you work best. You’ll have teammates just a Slack message or video call away if you ever need help solving an exciting challenge or even if you just have a funny story to tell.

As a startup, we strive to be externally competitive with companies at a similar size and stage, and internally fair in our pay practices. The hiring salary range for this role is $60,000 – $68,000 annually, and represents the target offer range given the scope and experience expectations for this role.

In hiring, we are generally open to a range of experiences and levels, and recognize that as a candidate you may be less experienced or more senior than this job description as posted. If that’s the case, an updated salary range will be shared with you if you move forward in our hiring process.

As a WSL team member, once you are hired, the salary range for your role expands to ensure you are able to receive performance-based raises and grow in your role.

Other perks and benefits:

• Competitive salary and stock options
• Full medical, dental, and vision insurance
• Matching 401(k) plan
• Generous vacation policy/paid time off
• Parental leave
• Learning & development stipend
• Home office stipend

What to Expect From Us

We strongly encourage you to apply! If we feel your skills, experience, and values match, we’ll reach out about meeting with the team.

During the interview stage, you can expect:

• An initial phone screen with our recruiting team (30 minutes); if there’s a match, we’ll schedule an interview loop with the team.
• A panel interview with the current CSS team (50 minutes).
• An interview with our VP of Product (30 minutes).
• A values and work style interview with a few of our team members (50 minutes).

Customer Service Representative I

• United States – Remote OK
• Full-Time
• Customer Service
• $15.00 – $18.00 / hr

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

This position involves working as a team with other Customer Service Representatives to service SelectQuote Auto & Home’s clients and maximize the number of in-force policies and ensure a smooth transition to SQAH. CSRs providevital customer service and assist with carrier follow-ups when needed. This position requires extensive telephone work, excellent communication, and complement the sales process by handling objections, reinforcing the buying decision and persuading clients to return their paperwork.

In addition, a CSR is responsible for interacting with newly enrolled clients andotheroperational units within SQAH to ensure efficient on boarding of newly acquired insurance products. This role is designed to ensure client satisfaction, reduce rapid disenrollment, direct client inquiries where appropriate, protect core agents from dealing with post-enrollment issues, and redirect SQAH clients to products within other company platforms where appropriate (e.g. Senior, Home and Life Insurance).

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

• Manages cases using the Contact Management System.
• Manages a high volume of voicemails and e-mails.
• Answers client phone inquiries about their policies.
• Assists insurance carriers’ phone and e-mails about the status of follow up information and items needed.
• Sorts and processes the mail.
• Calls new clients at specific intervals to prepare them for their specific carrier approval process.

Required Skills/Abilities:

• Appropriate skills/traits, relevant work or educational experience
• Excellent oral and written communication skills
• Exceptional follow through
• Good phone manners and professional etiquette are a must Detail oriented
• Strong work ethic
• Customer service oriented
• High energy level
• Team player
• Ability to make sound judgments and decisions
• Ability to work with minimal supervision
• Demonstrates initiative, discretion, and integrity
• Basic familiarity with computers
• Willingness to learn

Education and Experience:

• College degree preferred
• Holds or is willing to obtain a property and casualty license
• P&C license preferred
• 6-18 months P&C experience desired
• Experience with SelectCare preferred (for internal associates)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create, innovate, & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.

Claims Assistant

Remote

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.

Our flexible workplace is continuously evolving to ensure all employees feel:

• Comfortable bringing their whole selves to work.
• Confident that they will be treated respectfully.
• Recognized for their performance and provided with equal opportunities to succeed.

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, Where can I help?, you’ll thrive with us.

A Brief Overview

The Claims Assistant is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds.

How You Will Make an Impact:

• Provide clerical support to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.
• Keep our claims data accurate by inputting data and policy information for new and existing claims.
• Extensively communicate with our customers and enhance their customer experience by answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail. The majority of each workday is spent communicating on the telephone.
• Review each claim for payment, documenting date issued and check number. Researching financials to verify payment information.
• Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack.

What We Need:

• Bachelor’s degree from an accredited university or industry designations are preferred but not required.
• A high-level knowledge of Service Center policies and guidelines typically achieved through: a minimum of one year in the insurance industry insurance industry, preferably in commercial claims.
• A relentless desire to continually update your skill level through continuing education and self-development.
• Highly accurate typing with speed of at least 50 wpm.
• Strong PC skills, including extensive experience working on Windows and good knowledge of MS Outlook, Word, and Excel
• The ability to communicate clearly on the telephone is crucial. The ability to read, speak, and write English fluently is required. The ability to read, speak, and write Spanish fluently is not required, but is a strong plus.
• Being extremely detail oriented, organized, and able to effectively prioritize your workload, manage multiple tasks, and meet deadlines.
• A high level of energy and motivation.
• Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
• A strong sense of accountability and pride in completing an excellent work product.

Physical Demands

Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment (on-site, remote or hybrid); requiring the use of a PC and other related office equipment.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and inidual performance as well as a generous benefits package.

Colorado outside of Denver metro, Maryland, Nevada, and Rhode Island Pay Ranges:

$47,000$54,100 USD

California outside of San Francisco metro area, Connecticut, Denver metro area, Washington State, and New York State (including Westchester County) Pay Ranges:

$51,700$59,510 USD

New York City and San Francisco metro areas Pay Ranges:

$56,400$64,920 USD

PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400.

To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.

Argo Group International Holdings, Ltd. (NYSE:ARGO) is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients.We foster an inclusive culture that embraces ersity and design thinking, relies on innovation and agility, promotes collaborative service delivery, offers frequent, integrated communication and values authentic recognition of excellence. View our 2022 Environmental, Social & Governance Report to learn more about Argo.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The collection of your personal information is subject to our HR Privacy Notice

Our Benefits

Developing our employees professionally and personally strengthens our organization.

• A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.
• Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.
• Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development Training magazine lists Argo among the Training “Top 125” Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
• An inclusive culture that develops and sponsors erse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.
• Active community outreach and volunteer programs in addition to matching charitable gifts by 100%.
• A generous Employee Referral program that results in approximately 25% of all new hires annually.

Fireblocks is looking to hire a VP Customer Success to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Success Advocate I

(RE/Inside)

Opened Recently

Location WFH, United States of America

Job Id 329337

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.

The Role

The Customer Success Advocate I is a customer facing role aligned to our mid-markets and small-medium customer segments driving customer value and success through optimal utilization of Lumen solutions.

The Main Responsibilities

Customer Success

Demonstrates customer centricity through viewing the customer journey from the customers’ perspective, addressing their concerns and helping them better use our technology to meet their business goals/objectives. This is accomplished through execution motions around addressing low health scores, revenue growth, maintaining customers, onboarding new customers and taking incoming reactive requests.

• Provide personalized care through a combination of human and digital touchpoints to better serve high priority accounts and increase profitable revenue growth and retention
• Drive customer value realization of Lumen improving customer experience through consistent and relevant digitally led communication and proactive touchpoints
• Properly sets customer expectations and defines next steps, helping the customer feel prepared and satisfied throughout their journey
• Paves the way for Lumen to become thought partner, sharing relevant content with customers at the right time and acting as a technology guide for small customer with minimal IT expertise
• Onboard customers through orchestrating an organized kickoff experience leverage human-led and digital-led communications and touchpoints
• Prioritizes and responds to customer needs and guides customer to the best solution, positioning them for success
• Provides accurate and complete quote with clear understanding of contract and communicating with customer next steps
• Effectively delegate tasks and with support roles and ecosystem partners
• Completes all required training activity in a timely manner without additional follow up
• Manages revenue forecasting

Product Adoption & Value Realization– Manage and monitor product use and adoption, making sure customer gets the long-term results and value they expect

• Leverage digital and automated touchpoints driving customer value via the use of Lumen services
• Support full customer value realization and satisfaction with current product set, providing a clear view of adoption and utilization across customer-facing portals with varying utilization metrics by product
• Inform and educate on self service tools, adoption, and usage process
• Efficiently make changes to products based on customer needs
• Reinforces timely, meaningful, and coordinated customer communications before and during network changes

Additional Responsibilities

Upsell, Cross-sell and Expansion– with established trust and loyalty, seek to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities

• Demonstrate customer-centricity through centering cross-sell and up-sell conversations on customer needs and goals
• Efficiently make changes to products and services as customer business needs change

Risk and Renewal Management – Make renewal execution essentially a “non-event” by consistently managing/mitigating risk, building customer loyalty, raising customer advocacy, leveraging out-of-term rerates, and driving on-net migrations and revenue growth

• Communicate and Supports implementation of mitigation plans with cross-functional teams to de-risk accounts; handle urgent customer concerns and escalate internally when necessary
• Arm customers with appropriate information and self-serve options for efficient technical issue resolution
• Educate and guide customers to resources to ensure clarity with Lumen invoices, payment options and paths for swift resolution if necessary
• Drive proactive renewal communications before upcoming contract expiration
• Provide and submit orders for holistic renewal offers aligned to customer roadmap, including product retirements and migrations
• Lead renewal conversations with value achieved to date and value proposition of renewing and upgrading services

What We Look For in a Candidate

• Experience: 2+ years customer-facing, customer success and/or account management experience
• Education Level: Bachelor’s Degree or equivalent work experience
• Experience working with and supporting enterprise customers and responding to needs with empathy and integrity
• Strong communication and interpersonal skills with ability to build relationships within customer accounts
• Ability to problem solve on behalf of customers while adhering to internal policies and process
• Technical aptitude to learn the basics of data networking technologies, products, and features
• A high level of accuracy and attention to detail with good organizational capabilities
• Ability to prioritize and respond to customer data points and insights
• Prioritize high volume of tasks with strong time management skills
• Ability to quickly learn various software, web-based platforms, and systems in accessing data
• Working knowledge of MS Office suite

Salary Range

• Salary Min: 30375
• Salary Max: 67500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Inidual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Claims Contact Center Rep (Annuities)

locations

Work From Home, USA

Cedar Rapids, Iowa

time type

Full time

job requisition id

G00001035

Job Family

Customer Service

Who We Are

Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. We help people prepare by providing solutions that consider the whole picture.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology).

Job Description Summary

As the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Responsibilities:

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications:

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications:

• Understanding of retirement, life, and annuity investment products
• Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Working Conditions:

• May work varied shifts
• Your working location designation is Remote. Remote means that you will not be expected to work from a Company office location on a routine basis. When not working in a Company office location, you will be expected to work from your home or other approved workspace in the U.S.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The Salary for this position generally ranges between $31,500-$50,500 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Inidual Performance and is at Company discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

Inclusion & Diversity

Transamerica has made a strong commitment to inclusion and ersity, and we are proud to be an organization where all perspectives are valued. Transamerica has earned recognition for its strong efforts year-over-year, including from the Human Rights Campaign’s Foundation Corporate Equality Index, the Diversity Best Practices Inclusion Index, and Seramount’s 100 Best Companies list.

In addition, as part of Transamerica’s commitment to maintaining an inclusive workplace, the company sponsors employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of ersity. ERGs are open to all employees and provide a supportive environment for raising ersity awareness and promoting inclusive behavior.

Giving Back

Transamerica believes our responsibilities extend beyond our corporate walls. That’s why we created the Aegon Transamerica Foundation in 1994. Through a combination of financial grants and the volunteer commitment of our employees, this foundation supports nonprofit organizations focused on the education, health, and well-being of the communities where we live and work.

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Aegon’s roots go back more than 175 years to the first half of the nineteenth century. Since then, Aegon has grown into an international company, with businesses in the Americas, Europe, and Asia. Today, Aegon is one of the world’s leading financial services organizations, providing life insurance, pensions, and asset management. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and ersity.

What is Decentralized Masters?

Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times. We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.

Check us out here:

1. https://www.decen-masters.com/
2. https://www.trustpilot.com/review/decentralizedmasters.com

What will you be doing?

1. Lead 10 or more hour long live sessions per week teaching DeFi concepts from beginner to advanced students
2. Take responsibility, support and track the success of approximately 400 students per 6 months
3. Explain complex DeFi and crypto concepts in a ELI5 manner
4. Create research reports of various crypto projects
5. Share your knowledge of DeFi and crypto projects with the community
6. Write 2 short articles per week about DeFi, tools, projects, ecosystems and news
7. Take 1on1 calls with customers to help them learn and succeed in DeFi
8. Perform trading/technical and on-chain analysis to evaluate investments and identify trading opportunities

What will you bring?

• Must be able to work EST time zone.
• Experience leading education initiatives, programs, etc.
• Experience in fast paced environments
• Strong exposure in the DeFi community and social media presence
• Must be a user of DeFi
• Comprehensive understanding of the crypto/blockchain space
• Excellent interpersonal skills
• Excellent emotional intelligence
• Excellent written and verbal communication skills in English and the ability to discuss and explain technical concepts, solutions and architectures in a simplified manner
• Extreme open-mindedness to new ideas with a mindset of continuous learning

What do we offer you?

• Competitive salary
• Full time/40 hours a week
• Unlimited PTO
• Flexible work schedule
• Team off-sites
• Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!

Salary and compensation

Benefits

🌎 Distributed team

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

🥧 Pay in crypto

🚫 No politics at work

🎅 We hire old (and young)

Remote Customer Service Representative

REMOTE

Connecticut, United States

Operations

Full time

Description

Resource Innovations is seeking a Remote Customer Service Representative to join our growing East Coast team. As a Customer Service Representative with Resource Innovations, you will utilize your interpersonal skills to assist customers in achieving their energy saving goals.

We are looking for a motivated inidual to join our team to work full-time remotely. The ideal candidate is well-organized and service-oriented, able to track tasks on numerous projects while delivering exceptional service to clients and customers alike. The candidate will feel comfortable working in a fast-moving environment and following established processes and procedures. The candidate will place a premium on delivering high-quality customer service solutions, which improves customer experience and satisfaction with the program, our client, and organization.

Duties and Responsibilities:

• Maintains customer confidentiality at all times in accordance with established client policies and procedures.
• Provides customer service support to various Resource Innovations clients across the United States, including answering a multi-line phone system, email, and chat inquiries, ensuring a high level of customer satisfaction.
• Supports customers in making educated decisions about their energy usage, including a light level of technical support for products sold.
• Provides administrative support which includes, but is not limited to data entry, reporting, and electronic record keeping.
• Produces and maintains documents for the warehouse and office using Excel and other applications.
• Other duties as assigned.

Requirements

• Bilingual (Spanish preferred)
• Must be able to work independently with minimal supervision, follow detailed step-by-step directions, and meet deadlines
• Proficient in the Microsoft Office suite (Excel, Word, PowerPoint, Outlook, and Access); a computer skills test will be required as part of the interview process
• Excellent customer service skills, including a high level of follow up skill and professionalism.

Benefits

Resource Innovations offers competitive salaries based on candidate’s qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage ersity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable. Learn more at resource-innovations.com.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Binance is looking to hire a Community & Marketing Manager - Sweden to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

CUSTOMER EXPERIENCE ASSOCIATE

Minibar Delivery is looking for Customer Support Associates who will play an integral part in building our brand. We seek people who possess excellent interpersonal and communication skills, sound judgment, and the ability to comprehend processes and procedures. We are quickly expanding and looking for talented and experienced iniduals to join our team.

PRIMARY RESPONSIBILITIES (INCLUDING, BUT NOT LIMITED TO):

• Manage large amounts of incoming calls, emails, and texts.
• Demonstrate comfort and confidence handling customer and supplier concerns quickly and respectfully.
• Manage time and multi-task effectively; be productive and work efficiently with other team members.
• Diagnose and resolve technical problems with customers and suppliers.
• Go the extra mile to engage customers.
• Answer beer, wine, and spirits questions.

MINIMUM QUALIFICATIONS:

• At least one year of experience with customer service.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at all times.
• Ability to work evenings and weekends (or days or flexible depending on the role we are filling).
• Flexibility to adapt to any environment.
• Must have a high school diploma and be at least 21 years old.
• Experience working remotely a plus.
• Must be reliable, consistent, hard-working, and a team player!

Location: Remote

ABOUT MINIBAR

Minibar provides on-demand delivery of wine, spirits, beer & mixers in more than 15 cities throughout the U.S. We give users a better way to shop; connecting them to local liquor stores to offer the best selection of products. You order food with a tap, book a car from an app, and now get your alcohol in a snap!

WHY MINIBAR

If you are looking to be a part of something that will revolutionize an industry, this is the job for you. There are no limits to your role here and we want everyone to have ownership and be excited about what we are building! We are creating an open, fun environment with a work hard, play hard mentality.

Customer Care Supervisor

locations

Remote, United States

time type

Full time

job requisition id

REQ – 02414

Company : ABC Fitness Solutions

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

This position is directly responsible for the day-to-day operation of the call center and is directly responsible for the overall productivity of the call center.

WHAT YOU’LL DO:

• Responsible for supervising the daily activities of all assigned employees and their daily tasks as needed
• Manage employee activity and development
  • Scheduling and attendance issues
  • Disciplinary issues including recommendations for terminations
  • Performance evaluations
  • Communication with employees of changes to current systems
  • Monitoring inidual standards
    • Attendance
    • Call quality
    • Schedule adherence
    • Talk time
• Manage departmental standards
  • Customer service/call quality
  • Hold time
  • Service level
  • Answer speed
  • Abandoned rate
• Manage daily call center activity
  • Staffing
  • Reports
  • Tracking attendance
  • Payroll
  • Productivity
  • Assisting the representatives with questions concerning accounts

• Conduct performance-based coaching
• Improve employee performance by implementing customized agent training and development plans, using available reports, feedback and call analytics information
• Provide employees with timely, effective, and accurate performance reporting and information, including leading regular team meetings.
• Responsible for the overall quality of service provided by the department for our clients
• Responsible for the growth and development of both the leaders and the representatives within the Customer Care center.
• Share best practices and suggestions for performance improvement both within their team and throughout the Customer Care center.
• Develop and implement reward and recognition programs, projects, and initiatives
• Any other duties as assigned by leadership
• Regular and reliable attendance required
• Directly supervises their Customer Care Team Lead and up to 25 representatives and all their daily activities; Responsible for meeting the production guidelines and ensuring the quality of service of the call center

WHAT YOU’LL NEED:

• Must type 40 WPM
• Experience with the i870, Microsoft Word, Excel, Power Point, MS Teams, Outlook
• Experience with Ignite suite preferred but not required
• Must be able to accurately and effectively communicate direction with other departmental staff members both verbally and in writing
• Ability to multi-task in a fast-paced environment
• Strong organizational and time management skills
• Must be extremely detail-oriented and able to make sound decisions
• Must be able to evaluate employee performance and communicate the information to the employee
• Demonstrated leadership qualities
• Maintain a quiet to moderate noise level work area
• Fast paced and positive
• Rotating schedule to assure supervisory coverage in the evenings and possibly on Saturdays.
• Must be flexible to work additional hours if needs of the business so dictate.
• Employee may be required to furnish mobile services and devices necessary to receive business communications on a continual basis; including voice, text, email, and ability to connect to ABC’s enterprise email server
• Excellent verbal and written communication skills
• Bi-lingual is a plus but not required
• High school diploma or equivalent
• 1 to 2 year supervisory experience in a call center environment.
• 7 years of relevant experience (less required with degree)

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture Best Life, One Team, Growth Mindset
• Time Off with our open PTO policy, you pick when you want time off when it’s best for you!
• Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave we offer leave for when your family grows by two feet or four paws!
• Fitness Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP we get you help when you need it. Period.
• Calm App +4 enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! so many benefits we couldn’t even fit them all here!

We’re committed to ersity and passion, and encourage you to apply, even if you don’t tick all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 31 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Customer Service Specialist

Entry

Requisition ID: 1282

At Nordic Naturals, we take pride in crafting foundational nutrients to help people all over the world live healthy lives. Our mission is to give people, pets, and families the highest-quality nutrients possible to be well and support optimal health. This seemingly simple mission of global health relies on a dedicated team of motivated employees who share our passion for nutrition and wellness. Join us and discover how rewarding it can be to make a living while contributing to a truly great cause.

A career with Nordic Naturals is more than just a job. Every day, our employees bring out the best in each other by drawing on inidual strengths to achieve company-wide goals. Every person at Nordic Naturals plays a role in our company’s success, and this creates an inspiring atmosphere of trust and collaboration, with ample opportunity for professional growth. We care deeply about what we do, and how we do it.

It’s easy to love what you do when your job is to help others be healthy.

As a Customer Service Specialist, you will maintain the day to day customer-facing interactions through phones, email and chat. In this role, you will focus on delighting our customers by delivering first class customer service to include, but not limited to, order processing, subscription management and product questions.

This is a remote position for those who live outside of 40 miles from Nordic Natural’s headquarters in Watsonville, CA. Our culture is very important to us and for team members who live inside of the 40 mile radius we expect them to be onsite 3 days a week to help support our collaborative community.

Reasonable Accommodations Statement

To accomplish this job successfully, an inidual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified iniduals with disabilities to perform the essential functions.

In this role you will:

• Respond to customer inquiries in a professional, cordial and timely manner, delivering accurate and complete responses via email, phones and chat.
• Resolves product or service issues by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Share product knowledge and assist with product selection.
• Resolve billing and technical issues and provide order status information.
• Assist customers with subscription, tracking and account management
• Become a product knowledge expert by learning about our health and wellness products, and the differences for products on each channel (Pro; Retail; Ecom & Marketplace)
• Provide first class customer service at all times (email, phones, chat)
• Adhere to company policies on pricing, shipping, and discounts.
• Work modified hours to accommodate our east coast / west coast customers by starting at 6:00 a.m. or finishing at 4:30 p.m.
• All other duties as assigned.

Qualifications:

• Positive – Maintains a positive view of all situations and leads by example in every interaction
• Time Management – Prioritizes work and moves through volumes quickly, efficiently and accurately to meet performance KPI’s.
• Pro-active – Looks to support colleagues when the need arises and is always willing to take on new areas of opportunity
• Accountable Takes ownership for responsibilities, acknowledges and learns from mistakes
• Detailed- Must be able to pay attention to details and enter orders with minimal errors
• Multi-tasker- Ability to balance, prioritize and maintain various daily tasks and move through large volumes quickly
• Independent Must be self-motivated and able to manage obligations without direct supervision.
• Communication – Ability to communicate effectively with others using spoken and written word clearly and concisely.
• Customer Oriented – Takes care of the customers’ needs while following company procedures.
• Enthusiastic – Ability to bring energy to the performance of a task and delight the customer
• Self Motivated – Driven inidual that is inspired to perform a task to the best of ones ability using his or her own drive or initiative.
• Growth – A desire to grow within the department and/or company in order to build a successful professional career with Nordic Naturals

Skills & Abilities:

• Must be proficient with MS Office, Zendesk, Shopify, Chat, Phones. Knowledge and/or understanding of SAP and Salesforce would be beneficial but not necessary
• Six months to one year related experience

Pay & Benefits:

The estimated pay for this role is between $20-22 per hour.

This pay is an estimate, and the exact compensation may vary depending on an applicant’s location, skills, prior experience, professional qualifications, and other relevant factors. Additional compensation may also include incentive compensation (i.e. bonus or commission), if applicable.

At Nordic Naturals, the health and wellness of our employees is a top priority! As a result, we offer an attractive and comprehensive benefits program which includes:

• Multiple Health Plan Options
• Dental & Vision Benefits
• Employer Paid Life Insurance
• 401(k) Retirement Plan (up to 4% Employer Match)
• Employer Contributions Vested @100% after Eligibility Period
• PTO (Paid Time Off)
• Paid Holidays (9 Annually)
• 3 Weeks of Paid Sabbatical (Every 5 yrs.)
• HSA & FSA Account Options
• Voluntary Life, AD&D & Supplemental Insurance Options
• Mental Health, Multiple EAP, and Wellness Plans
• Free and Discounted Nordic Naturals Products
• Multiple Employer Paid Professional Development Programs

Nordic Naturals is an equal opportunity employer. A pre-employment drug screening and background check are conditions of employment.

At Nordic Naturals, we’re committed to delivering the world’s safest, most effective nutrients essential to health. Our award-winning omega-3 fish oil and other foundational nutrients are research supported, expertly formulated, rigorously tested, proven effective and, best of all, great tasting. With products for the whole family, we deliver the nutrients essential for healthy living.

Nordic Naturals has been revolutionizing omega-3s since 1995, pioneering a new definition of fish oil as it relates to purity, freshness, taste, and dosage. Headquartered in Watsonville, CA, the company has expanded beyond solely omega-3s and offers complementary, foundational nutrients essential to health. Our portfolio, which is distributed to over 35 countries, includes more than 200 products in a variety of flavors and formulations for adults, kids, athletes, and pets. Family owned; Nordic Naturals works passionately to see generations of healthier, happier people around the world.

Customer Support representative

About Mira

We are Mira, a leading provider of assisted reproductive technology that helps couples and iniduals who are having trouble getting pregnant. We started our company because we want to help women with their fertility journey, empower them with the best technology and information, and help them to reach their fertility goals.

We know that many women face fertility challenges when they try to start a family. The lack of awareness and information about our own fertility levels gives women tons of guesswork during their trying-to-conceive (TTC) journey. With a focus on personalized care and cutting-edge technology, we are committed to helping our customers achieve the highest possible success rates and the best possible outcomes.

About the position

We are a women’s health consumer product company. We are looking for a team/inidual to help us with customer support functions. Specifically, we need help with management, replies, live chat, and social media comment replies. You must be in the US time zone for at least 4 hours per day.

Responsibilities:

• Answer, tag, and escalate customer complaints within 2 hours after the complaint submitted
• Answer comments on social media within 24 hours after they are posted
• Reply to the direct message on social media within 2 hours
• Proactively greet customers when they come to the website to help with conversion. Be on chat 4 hours per day, US time
• Make calls if needed
• Address and escalate customer issues on chat

Requirements

• Must know Kustomer very well or similar platforms
• Be able to talk about consumer medical product
• Must be able to work in the US time zone
• Answer every incoming chat after 15 seconds of the chat request
• Native or fluent written English
• Previous experience on how to talk to female consumers
• Use a warm and positive tone to keep customers happy

Details

• The role is a remote position, with a 40-hour workweek.

What we offer

• You will work with a dedicated, highly-engaged, international team of professionals who are passionate about helping couples and iniduals start their families
• We have a fast paced and collaborative work environment where we encourage open communication, ownership and independence
• If addition to competitive salary we offer performance-based bonus system based on OKR
• Benefits: paid vacation, holidays, and sick leaves,
• We provide professional development opportunities training courses, workshops and seminars

Customer Service – Spanish Bilingual

Location: Remote, US

Category: Customer Service

Requisition ID: 8305

Job Description

Wayfair is seeking Full Time Work from Home Spanish Customer Service Representatives.

The Wayfair Opportunity:

At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.

This isn’t just about taking another phone call this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You’ll play a crucial role by providing a best in class experience when it’s most needed. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them.

You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications.

No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.

What Does a Service Associate Do?

• Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we’re ready and available to help our customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.
• Handle a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.
• Meet Our High Performance Bar: You’ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.
• Engage Customers: You’ll need a passion for people. You’ll be the voice of Wayfair and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more.
• Listen Actively and Show Empathy: You will actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problem.
• De-Escalate Customer Concerns: Most customers contact us because they’ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.
• Problem Solve: Solutions aren’t a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. You’ll need to think analytically to solve customer problems in a first contact resolution approach.
• Multitask: You’ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis.
• Escalate Systemic Issues: Help us continuously improve. You’ll identify areas where improvement is needed on behalf of Wayfair customers and share any trends with leadership.

What are the Pay & Benefits?:

Pay:

• Hourly Pay Rate: $16.60 (tenure increases starting as early as 6 months)
• Quarterly Performance Bonuses (up to $2,200)
• Referral Bonus ($500 per eligible referral)

Benefits:

• Health, Vision and Dental Insurances (coverage starts on Day 1!)
• 401(k) with company match up to 4%
• Paid Time Off (start accruing time immediately)
• 7 Paid Federal Holidays and 1 Floating Holiday
• Paid / Unpaid Parental Leave options
• Eligible Tuition Reimbursement (up to $5,250)
• Wayfair Employee Discount
• Volunteer Day for Community Service (Paid Day Off)

What are the Requirements?

• You must be 18 years of age or older.
• You must be able to read, write and understand the following languages: Spanish and English.
• You must hold a High School Diploma, GED, or equivalent.
• You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.
• A knowledge of working within Windows Operating Systems or equivalent.
• A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)
• Wayfair wants to ensure your success, this is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time.
• Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.

Why Wayfair Customer Service?

At Wayfair, we care about our customers. Whether it’s over the phone or through chat or email, this fast-paced environment allows us to provide solutions and ensure a seamless delivery experience wherever our customers feel most comfortable. We empower our award-winning Customer Service team to balance technology and human empathy to build customer trust and loyalty. We’ll provide the training, tools, and equipmentall you need is a love for problem solving and a dedication to a phenomenal customer experience.

About Wayfair LLC:

Wayfair is one of the world’s largest online destinations and we’re reinventing the way people shop for their homes. Why the name Wayfair? The truth is, it was just two words that sounded good together. But over time, our guests built this brand alongside us and gave our pinwheel logo more purpose and meaning than we ever could have dreamed and that’s the best definition we could ask for.

Wayfair now offers over 22 million products across five distinct brands – Wayfair.com, AllModern, Birch Lane, Joss & Main and Perigold. The company employs more than 16,000 people and is headquartered in Boston, Massachusetts with operations throughout North America and Europe.

Wayfair is driven by a world-class team with the future always in mind. We are constantly striving to help everyone, anywhere, and work to help people create and decorate spaces that feel like home. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Assistance for Iniduals with Disabilities

Wayfair is fully committed to providing equal opportunities for all iniduals, including iniduals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified iniduals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here.

About Wayfair Inc.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Customer Support Agent (Contract)

Customer Support – Remote – Contracted

**Please note: This is a temporary position ideally from July – December. This position will be working the hours of 1pm – 9pm PST (Monday – Friday) to help best serve our global customers.

This is also a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it is safe to do so, there may be times in which this role would be required to travel to a local office for in person collaborations with your team.

Being a Customer Support Agent at iManage means…

You are ready to jump into one of iManage’s newest and exciting teams to support the global end users of our product and help them achieve success. Our Closing Folders team helps to automate the management of closing checklists, signature pages, and closing books in complex corporate legal transactions. As a part of a small team, you will learn everything there is to know about our product and customers.

This team is filled with easygoing and passionate iniduals, so you’ll have the opportunity to learn new things at your own pace while taking pride in the work you put in. We value innovation and out of the box thinking to solve complex business problems and identify opportunities for our technology to evolve – it is about curiosity, creativity, and a commitment to excellence in an everchanging environment. At iManage, you will make your mark on a collaborative team while growing your career and having fun along the way!

iM Responsible For…

• Responding to global customer inquiries over phone and email in a timely manner
• Supporting our product roadmap by reporting feedback from our customers to leadership
• Helping to create marketing collateral such as monthly newsletters, technical documentation and help center articles
• Working with our internal teams to test new features and report bugs in the product
• Helping with special projects to keep our team running such as: supporting day to day operations, maintaining external service agreements, and assisting in the onboarding activities for our new employees and customers

iM Qualified Because I Have…

• A Bachelor’s degree in Communication or related field
• Previous customer service experience
• Excellent communication skills both written and verbal
• Passion for technology and knowledge of basic computer programs (Microsoft Office Suite)
• A can-do attitude and ability to handle multiple priorities in an organized manner

iM Getting To…

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments.
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
• Join an innovative, industry leading SaaS company that is continuing to grow & scale!

About iManage…

iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

#LI-AH1

Customer Agent I: West Coast – Velocity Black (Remote)

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US Remote

Recruiting: US Remote, United States of America

Customer Agent I: West Coast – Velocity Black (Remote)

We’re excited to share that Capital One US has now acquired Velocity Black, a digital concierge company. Take a look at the announcement here.

Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It’s concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, ersity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values erse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

We are looking for someone passionate about customer experience with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level

General Responsibilities:

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and retail.
• Sourcing content ideas to submit to our Content Team on a weekly basis
• Completing end-to-end member requests

What we are looking for:

• Adaptability and multitasking
• ‘Yes first’ mentality
• General knowledge of high end experiences, luxury goods, and restaurants
• Experience working with high net worth iniduals and clients
• Entrepreneurial, problem-solving attitude
• Excellent, clear and effective verbal and written communication skills
• Experience in a collaborative and transparent environment
• Ability to work in high-pressure environment with tight deadlines
• Flexible working hours – available to work on evenings and weekends

BasicQualifications:

• High School Diploma, GED, or Equivalent Certification

Preferred Qualifications:

• At least 1 year of Retail, Sales, or Customer Service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $56,800 – $64,800 for Premium Customer Agent I

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving customer questions. This will have the option to be remote.

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Salary and compensation

Benefits

💰 401(k)

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Paid time off

🖥 Home office budget

🎅 We hire old (and young)

Customer Service Representative

WORK FROM HOME, UNITED STATES 

SUPPORTNINJA CAREERS CUSTOMER SUPPORT

FULL TIME

REMOTE

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

Job Summary:

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

Job Responsibilities:

• Responds promptly and professionally to customer inquiries via phone, email, or chat
• Provides accurate information about products and services to customers
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

Minimum Qualifications:

• Must have high school diploma or equivalent
• Must be 18 years of age or older
• 6 months customer service experience or equivalent
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Ninja Perks and Benefits:

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow as a Customer Service Representative! Are you ready?

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off
• Opportunities for skills training and personal and professional development
• Employee Referral Program

$15 – $15 an hour

*This job description is not all inclusive and may include other duties and responsibilities based on business needs.