Bilingual Spanish/ English Insurance Customer Service Representative

Req ID#: 387176

Remote, Any Location, US

Customer Service

Bilingual Spanish/ English Insurance Virtual Customer Service Agent

¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español?

Become a Bilingual Customer Service Agent by joining an elite team that supports industry-leading insurance clients.

Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. All our calls are inbound calls only – no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example, 84% of our managers are internal promotions.

Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phones, or other household members.

A fantastic opportunity

The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes, and systems to provide a resolution for the customer.

You’ll Enjoy

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.

Responsibilities:

• Handle inbound service calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems and tools
• Ongoing training and skill development

Qualifications:

• Speak Fluent English and Spanish
• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem-solver with a can-do attitude
• Eager to advance your career with a reliable company
• Enjoy working independently and with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check and drug-screen
• At this time, Foundever can only offer employment to iniduals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WI

If you live within 50 miles of a site, you will be offered an onsite role.

Equipment and Internet Requirements:

• Company provides needed equipment (may be asked to provide second monitor)
• Work-at-home positions we require minimum requirements of your home internet service; Mbps: 10 mbps download and 10 mbps upload.
• Candidate should guarantee high internet speed and ability to hardwire

Benefits:

• Pay: $17-$19/H
• 100% Paid Professional Training
• Medical, Dental, Vision and Wellness Benefits
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)

If you live within 50 miles of a site, you will be offered an onsite role.

Military Friendly

Foundever is a 2024 Military Friendly Employer. We are proud partners of Military One Source, Military Spouse-Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication, and respect.

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Customer Service Representative

Remote, United States

Job Description

Job Category

Customer Service

Subcategory

Service – CSR/Call Center

Typical Starting Salary

$46,600 $58,050

Minimum Salary

$40,500.00

Maximum Salary

$74,200.00

Schedule

Full-Time

Education Level

High School Diploma/GED

Flexible Time Off Annual Accrual – days

15

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a ision of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.

Location will be remote/virtual for a hire date of 9/9/24.

We are currently not hiring candidates from the following states: NY, CA, AK, HI, NM or IL.

$1,500 Sign-On-Bonus (paid out in two payments and based on performance/being in good standing with the company).

Paid training is Monday – Friday, 9:00am – 5:30pm EST (full time) for approximately 10 weeks. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role.

After onboarding and training is complete, go-forward shifts will have a start time between the hours of 8am and 10:30am EST/8-hour shifts.

One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.

Initially you will be aligned to support our Expanded Call Group. As time progresses and you gain experience, you will be expected to move into more complex call groups when there is a business need. As you promote through the different call groups, you will be eligible for promotional salary increases.

All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.

Responsibilities:

• Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
• Builds rapport with each customer.
• Listens to customers’ requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Uses de-escalation tactics and when necessary, escalates to appropriate team.
• Processes policyholder transactions accurately and within Customer Response Center established time standards.
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
• Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes decisions regarding exceptions to payment plan and fees.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
• Develops and maintains product, procedural and technical systems knowledge.
• Completes licensing and continuing education requirements.
• Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity.
• Performs additional duties as assigned.

Qualifications

• Associates degree and 1+ year Insurance experience preferred.
• 3-5 years related Customer Service experience is required.
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• Personal Lines producer insurance licenses required upon hiring and training.

Title: Customer Support Agent

(Belize)

Location: Remote

Job Description:

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role

We are looking for customer-centric iniduals to service our marketplace with empathy and judgment. You own your customer’s issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer’s first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

Day-to-Day Responsibilities

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities
• Provide outstanding and exceptional customer service
• Must have weekend availability

What Sets You Apart

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You’re genuinely curious and take initiative to solve problems when you see them.

Why work at CBH?

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
• Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
• Personal and professional development opportunities. If you’re interested in developing a particular skill or learning more about a particular part of the business, we’ll give you the opportunity to learn

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 20Mbps wired internet connection
• CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• RAM: minimum 16GB or higher
• Boot Drive: using SSD
• Wired headset
• Quiet working environment
• Steady power and internet

We operate 24/7 and work on a rotating roster, including weekends.

vidIQ is hiring a remote Creator/Customer Support Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

vidIQ - Chrome extension for YouTube video creators.

Coursedog is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Coursedog - Modern, simple schedule & curriculum planning.

Polymarket is looking to hire a Customer Support to join their team. This is a full-time position that can be done remotely anywhere in US timezones.

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role

We are looking for customer-centric iniduals to service our marketplace with empathy and judgment. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments. 

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

Day-to-Day Responsibilities

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities
• Provide outstanding and exceptional customer service
• Must have weekend availability

What Sets You Apart

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You're genuinely curious and take initiative to solve problems when you see them.

Why work at CBH?

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
• Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
• Personal and professional development opportunities. If you're interested in developing a particular skill or learning more about a particular part of the business, we'll give you the opportunity to learn

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 20Mbps wired internet connection
• CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• RAM: minimum 16GB or higher
• Boot Drive: using SSD
• Wired headset
• Quiet working environment
• Steady power and internet

We operate 24/7 and work on a rotating roster, including weekends. 

Salary and compensation

Benefits

🏖 Unlimited vacation

🏖 Paid time off

🚫 No politics at work

Do you have a passion for world class tattoos? If so, we’re looking for you.

Who we are

Co:Create brings the artistry of tattoos into the digital age – offering collectors and enthusiasts unprecedented access to world-renowned artists and their creations. With Co:Create, collectors get priority booking with some of the world’s most coveted artists and obtain digital certificates of authenticity for the pieces they own. Blending tradition with technology, Co:Create not only preserves the art’s legacy but also opens new avenues for monetization and personal expression, ensuring each piece tells a story that lasts beyond time and skin.

We’ve raised a a16z crypto and have some the best founding artists in the Tattoo Industry.

The role

As the Customer Success Associate for Co:Create, you will play a crucial role in being the face of Co:Create to our collectors and our world-class artists. You’ll assist by connecting collectors who want their designs brought to life with the perfect artists. You will provide high-quality support both the artists and the collectors throughout the sales process.

As a liaison between our tattoo artists and collectors, you will protect the artist’s time and integrity by bringing them high-quality leads that translate to sales. You care deeply about the art of tattooing and your passion paired with your strong communication skills will be instrumental in executing our vision of elevating the work of tattoo artists.

To learn more about the role, please read the Mission & Outcomes for the Customer Success Associate.

You’ll get to

• Ensure each artist and customer you interact with loves working with you and Co:Create.
• Develop a deep understanding of each client’s needs, goals, and pain points to help align product development priorities.
• Build excellent relationships with our artists, understanding the different tattoo styles and preferences of each artist to match them perfectly with each collector and vice versa.
• Understand collector needs, answer inquiries, and provide advice and recommendations to ensure the best possible service and outcome.
• Drive sales by effectively communicating the value of our artists’ work and ensuring a high level of client satisfaction.
• Collaborate with our product team as the face and champion of our collectors, compiling and providing useful feedback to enhance the overall experience on our platform.

Who we are looking for

• 1-3 years of experience in luxury brand sales, customer success or customer service, preferably in a tattoo shop or related industry.
• A genuine love for tattoos and an understanding of the tattoo culture.
• Excellent communication skills, whether over the phone, video call or via email as you will need to be able to translate a collector’s vision to the artist and vice versa.
• Ability to put others’ needs first while selling to customers and go above and beyond for a customer.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent communication skills.
• The courage to speak up and point out ways to improve the artist and customer experience.

Bonus

• Experience as an assistant or front desk associate at a tattoo shop.
• An understanding of the tattoo process from inquiry to aftercare.
• Ability to work autonomously, be proactive, prioritize, communicate, and function in a small team.
• Prior remote work experience.
• A curiosity for or experience with web3.
• HubSpot or related experience.

Salary and Compensation

• Competitive salary, as well as lucrative equity and tokenomics incentives. Curious what that means? Learn more about how we determine salary at Co:Create.
• Annual salary: $70,000
• Equity compensation: .016%
• Plus your choice of a signing bonus or additional equity bonus.

Benefits & perks

• Fully remote team (US time-zone based employees only at this time)
• Team offsites twice a year
• Health insurance
• 401k Retirement plan
• Unlimited vacation & paid time off
• Two company-wide shut downs a year to give everyone the week off in both the summer and winter.
• $200/month in “get what you need” funds.
• Hate Monday meetings? So do we! We have a strong “no meetings” policy on Mondays.

Our culture

How We Work

We care personally, and challenge directly: We cultivate a BS-free culture where honesty is coupled with empathy. Our team communicates with kindness and directness, ensuring clarity and mutual respect in every interaction.

We are humble and hungry: We embrace a mindset of continuous learning and scrappy innovation. Always open to new ideas and feedback, we’re hungry for progress, relentlessly pursuing our goals with determination and resourcefulness.

We take ownership & accountability: We champion proactive ownership and outcome-based accountability. Moving beyond just participation, we focus on impactful results, taking the initiative to identify and address opportunities and challenges head-on.

We are optimistic, but realistic: We know we can be successful, but have a healthy respect for challenges we have to overcome.

We work with speed and intention: When faced with a tradeoff of fast or complete, we move fast. Though we always strive for both. Our actions are quick but not hasty, always connected to our objectives and responsive to the ever-evolving needs of our artists and community.

What We Prioritize

​Artists’ Needs Above All: At our core, we prioritize the welfare and prosperity of artists. We’re dedicated to innovating solutions that amplify artists’ earnings and recognition, always placing their needs at the forefront of our endeavors.

Community Collaboration: We believe in the power of community. By fostering a collaborative environment, we ensure that artists, collectors, and community members have a voice in shaping our platform, aligning everyone’s incentives for mutual success.

Technology coupled with a respect for tradition: Honoring the rich traditions of tattoo art, we blend respect for history with a passion for innovation and emergent technology. Our approach involves understanding the past to skillfully craft the future, using technology to enhance and preserve the essence of this ancient art form.

About Co:Create

Co:Create brings the artistry of tattoos into the digital age – offering collectors and enthusiasts unprecedented access to world-renowned artists and their creations. With Co:Create, collectors get priority booking with some of the world’s most coveted artists and obtain digital certificates of authenticity for the pieces they own. Blending tradition with technology, Co:Create not only preserves the art’s legacy but also opens new avenues for monetization and personal expression, ensuring each piece tells a story that lasts beyond time and skin.

Co:Create is the initial venture by the team at Co:Create, a team committed to recognizing and rewarding the contributions of community members and to building a more equitable internet, one where shared ownership is paramount.

We are a woman-led company and believe in fostering a erse and inclusive workplace. Candidates of all protected classes are encouraged to apply and we offer equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

Customer Service Associate

Who We Are:

UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members’ well-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all.

We have a strong global presence and a dedicated workforce of over 4000 people spread across the world.

Our brand is built on the strong foundation of simplicity, integrity, people-centricity, and leadership. We stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.

You Are:

Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations. The service center will be open from 8am-6pm CST USA and will occur related schedules.

The Opportunity:

· Receive and respond to inbound phone calls for customer assistance

· Respond to outbound phone call requests

· Document all calls in ticketing and tracking systems

· Respond to customer inquiries and provide data to customers within a required time frame

· Act as liaison between claims department and providers

· Research customer claims in the primary payor systems

· Ensure highest level of customer service on every call

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need:

· High school degree required; Bachelor’s degree preferred

· 2-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment

· Previous Health Care Call Center/Customer Service Experience.

· Must be able to work with minimal supervision.

· Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts.

· Excellent verbal and written communication skills.

· Attention to detail and problem-solving skills

· Proficiency with MS Office applications, especially Word and Excel.

· Overall Experience level:

· Some experience in customer service setting preferred

· Spanish speaking and written language proficiency preferred

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST HealthProof provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $35,360-$39,520

Benefits

Full-time, regular employees accrue up to 16 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses. Certain regular employees may have the potential for quarterly incentive-based bonuses and or commissions depending on role. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe

At UST HealthProof, we envision a bold future for American healthcare. Our values are the bedrock beliefs our organization holds dear. They not only define what our brand stands for but also serve as a compass guiding every action and decision.

Guiding Principles

These principles illuminate the path of ‘how’ we operate. They detail actions and behaviors we much embody to honor our values and achieve our goals.

· Simplicity

Simplifying complexity underlines everything we do—this approach is what makes us unique. We come with an open mind and straightforward approach, cutting our way to the core with measurable and actionable insights.

· Integrity

Integrity is our currency to build relationships. We believe in being open and honest. It is only natural when we have nothing to hide. It demonstrates that we are here to do the right thing, no matter who is watching.

· People-Centricity

Everything that we do reflects our deep bonds with peers and customers. These aren’t mere transactions, but transformational ties. They shape our culture and decisions, affirming that our true value lies in the lives we touch and impact.

· Leadership

Taking ownership is about taking initiative, being in-charge and driving things to completion. It’s a brave choice to ‘own’ all aspects of our work, ensuring we take full responsibility for everything we handle.

Mission

A future possible only when health plans are free from administrative burdens so they can truly focus on what matters more – their members’ well-being.

Equal Employment Opportunity Statement

UST HealthProof is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

Skills

Customer Service,Healthcare,Call Center

Benefits

Compensation range: $ 35,360.00 to 39,520.00 per year

Title: Customer Support Coordinator

Location: Dallas / Ft. Worth, TX

Type: Full-time

Workplace: remote

Category: Customer Support

Job Description:

TimelyCare is looking for a highly motivated Customer Support Coordinator to work in an interdisciplinary environment not only with customer and provider support but also with our Care Coordination, Case Management, Basic Needs, and Crisis Support teams delivering excellent services to patients and the providers who administer care for our patients. You will be the first point of contact for college patients, providers, school counseling and health centers, and business partners in need of assistance with using our virtual and in-person care services with a goal of providing outstanding service and connecting members to care within our Service Level Agreements (SLAs). We are looking for self-starters who love solving problems, are agile, are quick learners, and are flexible and calm under considerable pressure. The ideal candidate will have experience in customer support, tech support, case management, care coordination, and/or crisis work.

Location

We offer a remote work environment. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, a secure and private workspace, free from noises, distractions, and successfully completing the training program. Adherence to HIPAA and governmental compliance are required in this role.

Schedule

Friday – Tuesday 6:30 am – 3:00 pm CST

As we staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime. Any requested increase or decrease in hours will be communicated with advance notice to a team member and without impact to benefit eligibility.

What You’ll Do

• • Provides customers with courteous, friendly, and efficient service, leading to the resolution of any issues.
  • Triaging members and connecting them with the appropriate service and level of care and needed resources via phone, SMS, or email.
  • Supporting our care coordination, case management, basic needs, and crisis support teams with intakes, follow-ups, social network monitoring, and urgent matters.
  • Generating and maintaining reports and referral resources for all business lines.
  • Executing records requests and verification of services. Support the TimelyCare virtual care operations, serving as the primary point of contact for all patient, business partners, and provider inquiries in a timely fashion.
  • Develop a strong understanding and knowledge of the organization’s product, services, and processes to support patients and providers.
  • Act as a resource for internal stakeholders.
  • Utilize critical thinking and effective communications to provide thoughtful, empathetic, customized solutions that help patients with their overall virtual care coordination as well providers with their technical and scheduling needs.
  • Follow a HIPAA-compliant procedure for all communications with internal and external sources
  • Embrace the TimelyCare values with your engagement and performance.
  • Maintain awareness of patients who are waiting to be seen by our providers, ensuring they are seen in a timely manner. Manage provider alerts appropriately.
  • Provide feedback using appropriate channels to improve product, process, procedures, scheduling, and service levels.
  • Adhering to all operational, quality, security, risk and regulatory policies and procedures.
  • Use analytical skills to troubleshoot various systems and provide technical answers related to our TimelyCare platform.
  • Acknowledge that calls will be recorded and/or taped to be used for training, development, advertising and/or marketing purposes.
  • Other duties as assigned

What You Bring

• • Ability to work various shifts from Monday through Sunday, including weekends and holidays
  • Bachelor’s degree from an accredited college or university preferred.
  • Prior customer support, care coordination, and/or crisis service experience in a remote environment
  • A servant leader attitude and passion for serving others.
  • Willing to listen and find creative solutions to address and resolve issues independently.
  • Reliable high-speed internet connection
  • Ability to remain engaged throughout the entirety of your shift with minimal to no distractions
  • Experience with Zendesk and Dialpad, preferred.
  • Proficiency or rapid assimilation to operate productivity technologies; Microsoft Office, Google Suite, Zoom, Slack, and Electronic Health Record systems.
  • Understanding of virtual care best practices with considerable attention to detail including proficiency with TimelyCare or competitive virtual care mobile and web app and admin
  • Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required)
  • Thrive in an environment that is high-pace, dynamic, and collaborative, utilizing good judgment with ambiguity.
  • Adaptability to quickly changing priorities and member needs.
  • Strong time management skills, with the ability to manage competing priorities.
  • A strong work ethic and a sense of responsibility to team members and business partners.

Benefits + Perks

• • Paid Company Holidays + No work on your birthday!
  • Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
  • Variable bonus eligibility on a quarterly basis
  • Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
  • Company-paid group Life Insurance + Company-paid Short Term Disability
  • Concierge benefit support services
  • 401(k) with employer match
  • Free access to TimelyCare virtual medical and mental health support for you and your immediate family
  • Mission-Driven Purpose with a Supportive Team Culture

The salary for this opportunity is $19.25 per hour. This is the base pay, and you will be eligible for a discretionary bonus in addition to the base pay.

Title: Customer Experience Concierge

US Based Remote

Location: CA-San Diego

Job Description: Customer Experience Concierge, Customer Contact Center & Engagement (Remote)

SFR Dispositions (Inventory Team)

Position Summary:

Anywhere Real Estate Inc. is the leading and most integrated provider of residential real estate services in the United States. Through Anywhere Inc. Customer Contact Center & Engagement, the Inventory Team manages our clients SFR Dispositions.

Anywhere Inc. has been designated a _Great Place to Work_ for two consecutive years, recognizing the company’s commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the _World’s Most Ethical Companies_ by the Ethisphere Institute for nine straight years.

We are seeking qualified candidates for our Customer Experience Concierge role. This role is responsible for managing new properties received from our SFR business line. This entails placing the property with one of our network brokers, coordinating any repairs needed to the property prior to or during listing, reviewing important documentation between our broker and client, following up on any repairs required after the inspection and ensuring there are no issues with closing. This inidual must be detail oriented and have the ability to multi-task. This position is 100% remote from any location in the United States.

Key Responsibilities:

• Manage a portfolio of properties for our clients within our SalesForce database
• Communicate with our Relocation Directors specific listing details
• Review documentation to determine condition of properties
• Request repair bids from our partnered vendor(s) as needed
• Act is facilitator between our clients and vendors regarding bid approvals, counters, declined bids
• Communicate all details pertaining to repairs with our Relocation Directors
• Proactively follow-up to ensure repairs are completed in a timely manner
• Review broker updates for action needed
• Review inspection details to determine if additional repairs, credits or concessions are requested and/or required that will impact closing
• Follow-up on each property in your portfolio until the property has closed

Requisite Skills:

• 2-3 years business experience preferred
• Real estate knowledge preferred
• Strong interpersonal, verbal, and written communication skills
• Digital literacy and ability to navigate multiple systems
• Strong attention to detail
• Planning and organization skills; ability to multi-task in a fast-paced environment
• Ability to relate to our clients and vendors in a professional and courteous manner
• Regular and consistent attendance/punctuality
• Embraces ersity and inclusion
• SalesForce experience preferred

Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.

Anywhere Real Estate Inc. (http://www.anywhere.re/) ?(NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate?Better Homes and Gardens Real Estate (https://www.bhgre.com/) ,?Century 21 (https://www.century21.com/) ,?Coldwell Banker (https://www.coldwellbanker.com/) ,?Coldwell Banker Commercial (https://www.cbcworldwide.com/) ,?Corcoran (https://www.corcoran.com/) ,?ERA (https://www.era.com/) , and?Sotheby’s International Realty (https://www.sothebysrealty.com/eng)

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.? Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.? With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere Real Estate, ersity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for erse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value ersity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our erse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote ersity and inclusion. Read more about our company’s ersity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de\_Anywhere%20CSR%20Report%202022.pdf) .

You’ll find our commitment to ersity reflected in our achievements:

Recognized as one of the World’s Most Ethical Companies since 2011.

Anywhere has also been designated a Great Place to Work since 2019.

Recognized by Fortune as one of America’s Most Innovative Companies.

Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.

With a erse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.

EEO Statement: EOE including disability/veteran

User Interviews is hiring a remote Enterprise Customer Development Manager. This is a full-time position that can be done remotely anywhere in the United States.

User Interviews - The user research system for teams of any size.

1Password is hiring a remote Senior Manager, Digital Customer Success. This is a full-time position that can be done remotely anywhere in Canada or the United States.

1Password - The world's most-loved password manager.

At OTGS we are bridging linguistic and cultural boundaries. We are in search of an experienced WordPress technical supporter speaking excellent French and English for WPML Forums to join our strong team of supporters and developers.

It’s important to be a good team player and an excellent communicator with self-discipline, especially when you are almost done but there’s a client reporting an issue that needs debugging.

What you will do

• Debug issues reported by our clients,
• Reply to questions from clients,in chats or tickets
• Look at configurations and code lines,
• Collaborate with Support team members,
• Escalate issues or features to Development teams.

What we are looking for in our supporter

• At least 2-3 years of proven experience in a Technical Customer support role, preferably related to WordPress
• Excellent French and English skills (+German and Arabic will be nice) (both written and spoken),
• Expertise in WordPress UI and Codex (+ templates, taxonomy, custom post types)/ WP CLI / GIT basics / HTML / CSS / JavaScript / PHP (reading) / Chrome DevTools (or similar),
• Experience building websites using WordPress,
• Outstanding problem-solving skills,
• Patience and strong attention to detail,
• A reliable strong internet connection (we have calls daily).

What we offer

• 100% remote position,
• Body And Mind Movement (BAMM) program to support your physical activities and other hobbies, 
• A computer budget to make your workplace better,
• A Kindle device with an access to our company Amazon account, 
• We respect national holidays in each country and want you to have a rest these days, 
• Being part of a team of smart, self-driven iniduals,
• Great opportunity to progress and advance,
• Collaborating with team members across the globe.

We invite you to become part of a special team!

About MagicBrief

We’ve seen a generation of companies grow on the internet, but the next 10 years will look nothing like the last. Traditional growth strategies are becoming obsolete, and brands now win or lose based on their ability to produce great creative. MagicBrief is a creative operations platform that is already empowering many of the world’s best teams, including Solawave, Fenty Beauty, Darkroom, LARQ, Jambys, HVMN and many more.

Role Overview

As an Onboarding Specialist at MagicBrief, you will play a crucial role in ensuring our customers have a seamless experience from the moment they are introduced to our product. You will be responsible for conducting product demos, assisting with account setup, and providing ongoing support. This position is not a sales role, but high performance will be rewarded with bonuses.

Key Responsibilities

• Conduct engaging and informative product demos for potential customers, primarily agencies and consumer brands.
• Assist customers in setting up their accounts and workspaces, ensuring they have everything they need to succeed.
• Provide exceptional customer service, addressing any questions or issues that arise during the onboarding process.
• Collaborate with the product, marketing and customer support team to ensure a smooth transition from prospect to active user.
• Maintain a deep understanding of performance marketing to effectively communicate the benefits and features of MagicBrief.
• Cover support in the US west or east time zones, ensuring our customers receive timely assistance.

Qualifications

Experience: 2+ years in a customer-facing role, preferably in a startup or small agency environment.

Knowledge: Foundational knowledge of performance marketing, including paid social (Meta, TikTok, YouTube) and ad strategies.

Skills: Strong speaking, presentation, and relationship-building abilities.

Location: Ideally based in America, with the ability to cover US time zones.

Attributes: Resourceful, self-starter, endlessly curious, and excited to learn and grow in a new industry.

Why Join MagicBrief?

Growth: Join a fast-growing startup where you can have a massive impact through both success and failure.

Learning: Continuous opportunities for learning and development in a supportive environment.

Innovation: Be part of a company that is transforming the creative workflow of marketing teams and championing the best creative work in alignment with advertising performance targets.

If you are passionate about performance marketing, enjoy helping customers succeed, and thrive in a fast-paced startup environment, we would love to hear from you. Apply now to join the MagicBrief team and help us shape the future of marketing!

Salary and compensation

Benefits

🌎 Distributed team

🏔 Company retreats

About MagicBrief

We’ve seen a generation of companies grow on the internet, but the next 10 years will look nothing like the last. Traditional growth strategies are becoming obsolete, and brands now win or lose based on their ability to produce great creative. MagicBrief is a creative operations platform that is already empowering many of the world’s best teams including Solawave, Fenty Beauty, Darkroom, LARQ, Jambys, HVMN and many more.

Role Overview

As an Onboarding Specialist at MagicBrief, you will play a crucial role in ensuring our customers have a seamless experience from the moment they are introduced to our product. You will be responsible for conducting product demos, assisting with account setup, and providing ongoing support. This position is not a sales role, but high performance will be rewarded with bonuses.

Key Responsibilities

• Conduct engaging and informative product demos for potential customers, primarily agencies and consumer brands.
• Assist customers in setting up their accounts and workspaces, ensuring they have everything they need to succeed.
• Provide exceptional customer service, addressing any questions or issues that arise during the onboarding process.
• Collaborate with the product, marketing and customer support team to ensure a smooth transition from prospect to active user.
• Maintain a deep understanding of performance marketing to effectively communicate the benefits and features of MagicBrief.
• Cover support in the US west or east time zones, ensuring our customers receive timely assistance.

Qualifications

Experience: 2+ years in a customer-facing role, preferably in a startup or small agency environment.

Knowledge: Foundational knowledge of performance marketing, including paid social (Meta, TikTok, YouTube) and ad strategies.

Skills: Strong speaking, presentation, and relationship-building abilities.

Location: Ideally based in North America, with the ability to cover US time zones.

Attributes: Resourceful, self-starter, endlessly curious, and excited to learn and grow in a new industry.

Why Join MagicBrief?

Growth: Join a fast-growing startup where you can have a massive impact through both success and failure.

Learning: Continuous opportunities for learning and development in a supportive environment.

Innovation: Be part of a company that is transforming the creative workflow of marketing teams and championing the best creative work in alignment with advertising performance targets.

If you are passionate about performance marketing, enjoy helping customers succeed, and thrive in a fast-paced startup environment, we would love to hear from you. Apply now to join the MagicBrief team and help us shape the future of marketing!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Our thriving US-based law firm specializing in family-based immigration and non-immigration services is seeking a dedicated and skilled Legal Assistant to join our remote team as an independent contractor. As a crucial member of our firm, you will play a vital role in providing exceptional support to our clients and ensuring the smooth processing of their applications.

Responsibilities:

- Handle all customer interactions, including answering inquiries, providing updates, and offering guidance throughout the application process

- Review and process non-immigration applications (ESTA and DS160) and family-based cases

- Submit applications to CEAC and USCIS accurately and efficiently

- Provide excellent customer care, ensuring clients receive timely and professional assistance

- Maintain accurate and up-to-date records using our case management system

- Collaborate with the legal team to ensure seamless service delivery

Requirements:

- Proven experience as a Legal Assistant, preferably in immigration law

- Strong knowledge of ESTA, DS160, and family-based immigration processes

- Excellent communication and interpersonal skills

- Exceptional attention to detail and ability to manage multiple tasks simultaneously

- Knowledge or willingness to learn Zendesk and Docketwise

- Ability to work independently and as part of a team in a remote setting

- Available to work 40 hours per week, including Sundays (preferred)

We offer:

- Competitive compensation based on experience

- Flexible remote work environment

- Professional development and growth opportunities

If you are a self-motivated inidual with a passion for providing exceptional legal support and customer service, we would love to hear from you. Please submit your resume, along with a cover letter highlighting your relevant experience and why you would be a great fit for our team.

Join our mission to help clients navigate the complex world of immigration law and make a positive impact on their lives. We look forward to reviewing your application!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed)

**Do you enjoy helping others and have a knack for problem-solving?

**We're seeking motivated iniduals to join our growing team of remote customer service representatives. In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction.

**Here's what you'll do:

• Assist customers with inquiries and concerns.
• Resolve issues efficiently and professionally.
• Communicate clearly and effectively in writing and verbally.
• Maintain a positive and helpful demeanor.

**You'll be a great fit if you have:

• A strong desire to provide excellent customer service.
• Excellent communication and interpersonal skills.
• The ability to prioritize tasks and work independently.
• Proficiency in using computers and navigating multiple software programs.

**The Perks:

**Work from anywhere: Enjoy the flexibility of a remote work environment. Flexible schedule: Create a schedule that fits your needs. Competitive pay: Earn up to $19 per hour. Opportunity for growth: Develop valuable customer service skills. Ready to take the next step?

**Additional Information:

**No prior experience or degree required. A quiet workspace and reliable internet connection are essential. Must pass a background check.

**We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**#ZR

Exodus is looking to hire a Customer Support Specialist (Oceania Time Zone) to join their team. This is a full-time position that can be done remotely anywhere in Oceania Region.

Worldcoin is looking to hire a Customer Experience Analyst, App Support Operations (LATAM) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Xapo Bank is looking to hire a Customer Success Graduate Trainee to join their team. This is a full-time position that can be done remotely anywhere in Gibraltar.

Exodus is looking to hire a Customer Support Specialist (EMEA Time Zone) to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

OKX is looking to hire a Customer Service Agent (Ukranian Speaker) to join their team. This is a full-time position that can be done remotely anywhere in Europe.

Apollo is hiring a remote Technical Support Representative. This is a full-time position that can be done remotely anywhere in India.

Apollo - Apollo is the all-in-one sales intelligence platform.

Figma is hiring a remote Account Executive, Enterprise. This is a full-time position that can be done remotely anywhere in the United States.

Figma - A design platform for teams who build products together.

Apollo is hiring a remote Onboarding Manager. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

Fleetio is hiring a remote Associate Customer Success Manager, Scale. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

GitLab is hiring a remote Manager, Success Services, EMEA. This is a full-time position that can be done remotely anywhere in the United Kingdom.

GitLab - A single application for the entire DevOps lifecycle.

Simon Data is hiring a remote Enterprise Customer Success Manager. This is a full-time position that can be done remotely anywhere in EST Time Zone.

Simon Data - Building a next-generation data platform.

Semrush is hiring a remote Customer Support Frontline Specialist (Global Customer Support Team). This is a full-time position that can be done remotely anywhere in Serbia.

Semrush - Semrush is a leading online visibility management SaaS platform.

Stedi is hiring a remote Customer Success Manager, Revenue Cycle. This is a full-time position that can be done remotely anywhere in the United States.

Stedi - The structured messaging platform for B2B trade.

Tether is looking to hire an Onboarding KYC Analyst to join their team. This is a full-time position that can be done remotely anywhere in LATAM or on-site in Buenos Aires.

Deel is hiring a remote Customer Success Manager - Australia. This is a full-time position that can be done remotely anywhere in Australia.

Deel - Payroll and Compliance for International Teams.

🚀 About Flipster

Flipster is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can’t even imagine yet. We aim to propel their development and uncover potential.

As a VIP Account Manager at Flipster

Flipster is seeking an experienced professional from the crypto industry to provide account coverage and support business growth. This role will leverage relationship development and account management skills, combined with comprehensive knowledge of the Flipster platform and trading, to assist VIP clients. The Key Account Manager will contribute to building better product solutions for VIP clients and foster their growth on the Flipster platform.

Responsibilities

• Serve as the primary point of contact for multiple VIP clients.
• Expand relationships with existing customers through sustained communication and an understanding of their needs.
• Identify growth opportunities for clients and acquire resources to help realize these opportunities.
• Assist clients in navigating Flipster’s product offerings, VIP structure, and key updates and changes on the platform. Provide support for client VIP upgrades and other product configurations.
• Analyze user behavior, track status, uncover hidden needs, and write key customer analysis reports for major clients.

Qualifications

• At least 2 years of experience in account management or sales roles within financial/trading institutions.
• Product knowledge from working in exchange, broker, or trading firms.
• Strong client management skills, including maintaining strong relationships, organizing client profiles, and incentivizing client activities.
• Excellent communication skills and the ability to be flexible in a variety of situations.
• Ability to work under pressure.
• Passionate about crypto, with industry experience highly preferred.
• Native proficiency in Korean, both verbal and written.
• Business proficiency in English.
• Proficiency in Mandarin is a plus.

Hiring process

• CV Submission
• 1st round interview
• 2nd round interview

Title: Customer Service Representative

Location: Remote (US)

Job Description:

Garner’s mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

We’re looking for a full-time Customer Service Representative (Concierge Associate) to join our member services team and digitally engage with members (users) and help them find the right healthcare for their needs. This role’s focus is member support via phone, chat, and email. Concierge Associates serve as the voice of Garner, so you should be passionate about providing quality service and helping people solve their problems. In this role, you will become an expert on Garner’s product, operations, and the needs of our members. For the strongest candidates, this is a jumping off point to grow within the company.

To ensure that we have coverage for Garner users, Concierge Associates have some shift requirements. Current service operates weekdays during east coast business hours, though that may change in the future as needs dictate.

This position is fully remote.

Responsibilities Will Include:

• • Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider

• • Following best practices for handling member inquiries; suggesting improvements as needed

• • Maintaining a high level of organization within Garner’s platform and tools, including Zendesk and G Suite

• • Relaying member feedback to product and operations teams to improve Garner’s solution

• • Triaging and escalating complex and urgent member care needs

• Maintaining detail-oriented working knowledge of employer health benefits and insurance

The Ideal Candidate Has:

• • A bachelor’s degree

• • A passion for helping people solve their problems, with an ability to think creatively and empathetically and stay calm under pressure

• • Excellent written and verbal communication skills

• • A high level of process-orientation, digital organization, and resourcefulness

• • A desire to work in a rapidly evolving startup environment

• • A desire to be a part of our mission to improve the healthcare system

The salary range for this position is: $19-22/hour. Compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.

Garner Health is proud to be an Equal Employment Opportunity employer and values ersity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified iniduals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected]

Title: Customer Service Advisor (U.S.A. Remote)

Location: WA-Seattle

Job Description:

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the Customer Service & Support team located in the United States of America and will be a fully remote position. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!

Shift Schedule: 9:00AM – 6:00PM Monday – Friday

In this role, you will have the opportunity to:

• Field customer inquiries leading up to and after order placement to provide a positive customer experience. Evaluate the customer’s issue and navigates between multiple systems to accurately serve customers and provide informed responses. Provide pricing and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase.
• Resolve complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer’s satisfaction.
• Demonstrate channel versatility and aptitude on multiple customer communication channels.

The successful candidate will possess:

• Demonstrated proficiency with computer skills (including Microsoft Office applications and proficiency in typing)
• Demonstrated ability to communicate effectively, both orally and in writing, to customers and colleagues, and ability to maintain a high standard of courtesy and cooperation with co-workers and customers, including ability to accept responsibility and accountability for the direction, control, or planning of an activity

The essential requirements of the job include:

• Associate’s degree in business, life science, or a related field with at least 1-2 years of customer service experience

It would be a plus if you also possess previous experience in:

• Bachelor’s degree in business, life science, or related field
• Previous experience in a customer-facing role
• Previous experience with SAP or Salesforce

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

The hourly range for this role is $20.00 – $23.00 per hour . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value ersity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these erse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

Title: Customer Service Representative – Remote

Location: Virtual, in the U.S.

Job Description:

Pearl Interactive Network is hiring Remote Customer Service Representatives.

The Customer Service Representative (CSR), is responsible for inbound and outbound caller support providing general information on the Ticket to Work Help Line.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. We take pride in our hiring preference for iniduals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers Competitive Compensation and a Benefits package to include:

• • Rate: $17.20 per hour + $4.57 towards Health and Wellness

• • Medical, Dental, Vision, and Life Insurance

• • Paid time off, Paid holidays

• • 401K eligibility

• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: Monday – Friday with available shifts between 8 am – 8 pm EST, Mon. – Fri.

Technical Equipment, and Remote Office Requirements:

1. 1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.

1. 1. Ethernet cable access. Wi-Fi-only connectivity is prohibited.

1. 1. Private and secure workspace within your home. Away from noise and distractions.

1. Computer and audio headset provided. Must be able to pick up equipment on location.

Please note the bandwidth requirements are minimum for remote work-from-home agents, to support agent project workflow. For shared home access, additional bandwidth is needed where multiple family members are sharing household bandwidth with Streaming video/Remote learning, etc.

Job Duties:

• • Provide baseline benefits awareness and information available through the Ticket to Work Program.

• • Respond to general inquiries relating to the Ticket to Work Program and other resources and incentives for beneficiaries who are considering work.

• • Provide as needed, referral of eligible and appropriate beneficiaries to a WIPA using the National WIPA Database, or process to be provided by the client.

• • Take appropriate and immediate action to allow beneficiaries to opt out of further communication.

• • Take appropriate and immediate action on questions from beneficiaries about Ticket status and Ticket assignments, including beneficiaries who are directed to the HelpLine through an IVR call.

• • During downtime between calls, provide additional program support by processing payments or assisting on other special projects.

• • Record case notes for all beneficiaries, including information on the county of residence, Ticket assignment status, notes related to contacting the beneficiary, and any specific concerns or support needs with which the beneficiary requested assistance.

• • Differentiate between calls related to the Ticket Program, employment, and rehabilitation, and calls requiring referrals to other support organizations (such as State VR agencies, WIPA projects, and PABSS organizations).

• • Provide referrals to organizations responsible for subsidized housing, Supplemental Nutrition Assistance Program (SNAP), food banks, energy assistance, Medicaid, and other benefits resources.

• • Document a referral of a beneficiary to a WIPA by completing all required fields in the I&R sections of the program’s electronic system or process working collaboratively and cooperatively with the NTDC on all aspects of the referral process.

• Respond to other call types as directed.

Job Responsibilities:

• • High school diploma, GED, or equivalent education required.

• • A minimum of six (6) month’s previous customer service experience is required.

• • Customer service experience and ability to handle inquiries and requests in a courteous and professional manner, including calls, received in crisis situations, and/or from abusive callers

• • General knowledge of government programs and adherence to HIPAA privacy laws.

• • Receive inquiries from the hearing, speech, and visibly impaired, as well as other physically impaired callers.

• • Familiarity with CRC or CRM contractor computer systems.

• Must be able to type a minimum of 20 WPM, 30 WPM preferred.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Check, Drug Screening, and Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Shogun is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Shogun - Powerful page building and AB testing for eCommerce companies.

Fleetio is hiring a remote Associate Customer Success Manager, Scale. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

Title: Bilingual Customer Support Specialist (French Speaking)

Location: Remote

Type: Full-time

Workplace: remote

Category: Customer Success

Job Description:

About AllTrails

AllTrails is the most trusted and used outdoors platform in the world. We help people explore the outdoors with hand-curated trail maps along with photos, reviews, and user recordings crowdsourced from our community of millions of registered hikers, mountain bikers, and trail runners in 150 countries. AllTrails is frequently ranked as a top-5 Health and Fitness app and has been downloaded by over 50 million people worldwide. AllTrails was selected as Apple’s App of the Year in 2023!

Every day, we solve incredibly hard problems so that we can get more people outside having healthy, authentic experiences and a deeper appreciation of the outdoors. Join us!

What You’ll Be Doing:

• Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)
• Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention
• Serving as the voice of our community and championing feature requests to the Product team
• Assisting the Product team with QA testing

Requirements:

• Fluency in English as well as in French
• 2+ years of work experience in a customer support role
• The desire to go above and beyond to help customers achieve the best experience
• Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues
• Excellent written and verbal skills; ability to explain complex concepts in a simple manner
• A natural, deep curiosity that drives you to learn, investigate, and constantly ask why
• Humility, empathy, and open-mindedness – no egos

Bonus Points:

• Familiarity with Zendesk
• Ability to communicate in German, Danish and/or Dutch
• Familiarity with the mapping application ecosystem
• Startup experience or experience working at a company that has scaled quickly
• Passion for the outdoors

What We Offer:

• A competitive and equitable compensation plan. This is a full-time, salaried position that includes equity
• Physical & mental well-being including health, dental and vision benefits
• Trail Day: First Friday of the month to hit the trails!
• Unlimited PTO
• Flexible parental leave
• Annual continuing education stipend
• Discounts on subscriptions and merchandise for you and your friends & family
• An authentic investment in you as a human being and your career as a professional

A successful candidate’s starting salary will be determined based on various factors such as skills, experience, training and credentials, as well as other business purposes or needs. It is not typical for a candidate to be hired at or near the top of the range of their role and compensation decisions are dependent on the factors and circumstances of each case.

Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values ersity. It’s no secret that companies that are erse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.

AllTrails participates in the E-Verify program for all remote locations.

By submitting my application, I acknowledge and agree to AllTrails’ Job Applicant Privacy Notice.

Smartling is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Smartling - Translation management platform to localize your content across devices and platforms.

Livestorm is hiring a remote Customer Success Manager - 6-months Internship. This is an internship position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Livestorm - Build strong relationships with your audience through webinars and video meetings.

Technical Support Specialist, Customer Service

at Aura

Remote USA

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura’s category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that’s successfully grown startups into multi-billion dollar organizations.

Come build with us!

About the Role:

Join our dynamic team as a Technical Support Specialist, where you’ll be at the forefront of assisting customers with Aura’s cutting-edge software. This Tier 2 position involves handling both inbound and outbound calls. Responsibilities include troubleshooting VPN, antivirus, call blocking, parental controls, and features like credit monitoring. Additionally, this role involves taking escalations from Tier 1 support and escalating complex issues to our Tier 3 engineering team when necessary while retaining ownership of the case. Proficiency in CRM tools such as Salesforce and experience with JIRA, Slack, and Google Workspace are essential. Also essential is the ability to effectively assist customers by leveraging our knowledge base. Strong customer service skills, excellent time management, organization, and attention to detail are crucial to success in this role. Join us in delivering exceptional support and making meaningful connections with our customers while also having the opportunity for personal and professional growth. If you’re passionate about delivering exceptional technical support and making meaningful connections with customers, we’d love to hear from you!

Day to Day:

• Provide technical troubleshooting and resolutions for customers via telephone, email, and/or chat request
• Queue and case management with emphasis on efficiency, quality, and organization
• Manage Social Media related tasks
• Multi-tasking while on calls
• Escalate issues via JIRA for Member Services and Member Support*
• Manage Data Deletion and Data Requests from customers
• Share best practices and industry knowledge with Tier 1
• Test new products and product enhancements
• Provide information to build and maintain a reference library

What you bring to the table:

• Minimum of 2 years of call center experience
• Experience with the following:
  • Customer Relationship Management (CRM) Tools
  • Software Troubleshooting
  • Operating Systems
  • Network and Internet Troubleshooting
  • User Account Management

It would be great if you also had:

• Experience with Identity Protection Technologies
• Understanding of Data Privacy Regulations

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more!

Pay range for this position is $19-22/hour but may vary depending on job-related knowledge, skills, experience and location.

Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.

Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

Title: Customer Service Representative

Location: FL-

Overview

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

At this time, Teleperformance can only offer employment to iniduals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Responsibilities

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

• 6 months customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Ability to recognize referral needs for customer
• Ability to work in an environment free from paper and electronics (outside of Teleperformance provided equipment)
• Ability to have a dedicated workspace free of distractions

What We Prefer

• 6 months Call Center experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements:

• Internet Connection Requirements:
  • Minimum subscribed download rate equal or exceeds 25.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and ersity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

GitLab is hiring a remote Manager, Success Services, EMEA. This is a full-time position that can be done remotely anywhere in the United Kingdom.

GitLab - A single application for the entire DevOps lifecycle.

Corporate Paralegal (Remote)

Remote, US

About Us:

Tens of millions of Americans are unable to manage their chronic conditions with commercial medications. Using specialized compounded formulas tailored for inidual patient needs, Henry helps people who have been left behind by the commercial market, all while remaining easy, accessible, and affordable. Our customers get access to the care they need, and save thousands of dollars on out-of-pocket healthcare expenses per year!

Enjoy the casual culture, remote-first workplace, and generous PTO/benefits!

Apply today to make a direct, daily impact in one of the fastest growing startups in the country – we are excited to meet you!

We are seeking a motivated and detail-oriented Corporate Paralegal with experience in customer service ticket resolution to join our legal team. As a Telehealth Paralegal, you will play a critical role in helping us address customer service inquiries and tickets, ensuring compliance with relevant laws and regulations in the telehealth industry. This position offers an exciting opportunity to contribute to the success of our company while working in a dynamic and growing field.

Responsibilities:

• • Review and analyze customer service tickets and inquiries related to legal matters.
  • Collaborate with customer service teams to gather necessary information and documentation.
  • Provide legal advice and guidance to customer service representatives to ensure compliant and accurate responses.

Legal Research and Analysis:

• • Conduct legal research to stay updated on telehealth regulations and industry standards.
  • Analyze laws, regulations, and guidelines to ensure company compliance and recommend necessary adjustments.

Documentation and Record Keeping:

• • Prepare and maintain accurate and organized legal records, documentation, and correspondence.
  • Assist in the drafting and review of contracts, policies, and procedures as needed.

Communication and Collaboration:

• • Liaise with internal departments, external legal counsel, and regulatory authorities when necessary.
  • Communicate legal requirements and changes to relevant stakeholders within the company.

Training and Education:

• • Develop and deliver training materials and presentations on legal matters for customer service teams.
  • Keep the team informed about legal updates and changes relevant to telehealth operations.

Qualifications:

• 3-5 years of experience as a professional Paralegal
• Experience in healthcare or telehealth is not required, but preferred.
• Proficiency in legal research and analysis.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Knowledge of telehealth laws and regulations is a plus.
• Proficiency in Google Suite and legal research tools.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Company Offers:

• A competitive package commensurate with experience and education
• Employer-paid PPO Platinum Health Insurance + Vision & Dental
• Unlimited PTO (Minimum of 4 weeks)
• Impactful rewarding work as part of a fast-growing brand helping thousands of people every day

Based on experience, compensation for the Paralegal is $85,000 – $95,000 annual.

Customer Service Representative

Summary

As a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo’s products and services. This remote role is working with the second shift team, during the hours of 11:30 am – 8:00 pm EST. We welcome applications from US-based candidates that are local, hybrid, or fully remote.

Responsibilities

• Act as a customer advocate, collaborating with internal teams to resolve issues promptly
• Handle incoming cases, escalating when necessary to ensure timely resolutions
• Respond to customer inquiries via phone, chat, and email, maintaining high efficiency
• Document customer interactions and solutions in our case management system
• Keep customers informed about critical updates and system change

Qualifications

• 1+ years of call center experience in a technical setting is required
• Industry experience in physical security and access control is a plus
• Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT
• Strong service orientation with a passion for delivering exceptional customer experiences
• Ability to multitask, work independently, and contribute effectively to a team
• Excellent problem-solving skills, organizational/time management abilities, and ownership of issues
• Team-oriented with integrity, dependability, and adaptability
• Empathetic listener with stress management capabilities
• Excellent written and verbal communication skills with a knack for research
• Bilingual fluency in English and Spanish is highly preferred
• Familiarity with Salesforce or similar CRM platforms is a plus
• Willingness to work occasional overtime and holidays is preferred
• Successful completion of a criminal background check and a credit check

The total compensation package for this full-time, non-exempt, position is $20.00 an hour. Inidual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (includes base salary and, where applicable, may include incentive or overtime pay), Brivonians are eligible for benefits & perks (www.brivo.com/about/careers) based on their work locations.

About Us

Brivo, Inc., created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the largest collection of customer facilities in the world, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com

Brivo is an Equal Opportunity/Affirmative Action Employer

Title: Advisor 1, Car Care Customer Service and Sales

Location: USA-Marlton, NJ CCIT

Full time

posted on Posted 3 Days Ago

job requisition id 35768

Job Description:

AAA Club Alliance is actively hiring for an Automotive Service Advisor to join our team!

At AAA, your success is our success. We can offer you:

• A VERY competitive compensation package that is the best in the industry! PLUS opportunities for additional income through monthly commission, spiffs and contests!
• Our Service Advisors work a total of 5 days each week, with Mondays, Friday & Saturdays typically required. Youll get Sundays off each week, and another day during the week off dependent on business need.
• Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance Coverage begins after 30 days from your hire date!
• Over 2 weeks of Paid Time Off accrued during the first year of employment
• 8 Paid Holidays
• 401(k) retirement plan with up to 7% company match
• FREE company-paid Life Insurance
• FREE AAA Premier level membership
• Tuition reimbursement
• An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment
• Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round!

Location Address: 1041 Route 73, Suite 1, N. Marlton, NJ 08053

What our Service Advisors do:

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed:

• High School Diploma or equivalent.
• Previous experience in the automotive industry preferred, or at least three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
• Must possess and maintain a valid drivers license with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light duty trucks.
• Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.

AAA Club Alliance (ACA) is an equal opportunity employer. Military and Veterans are encouraged to apply.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with erse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified iniduals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with erse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified iniduals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Car Care

Title: Director, Customer Care Center

Location: Remote, US, 31999

Job Description:

Salary Range: $115,000 – $260,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all.The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America’s best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation – Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Windsor, CT, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Windsor, CT, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

. Strong knowledge of customer service/claims technologies and how they are applied to improve quality and productivity

. Broad knowledge of managerial, financial and budgeting concepts; operating principles, and methodologies applicable to ision and employee management; including expert knowledge of Aflac’s mission, objectives, and procedures, the relationship with other departments, and the framework in which the department operates; a high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive problems

. Knowledge of budgeting and expense control to plan, implement, and maximize expenditure of funds while maintaining and improving quality standards

. Knowledge of employee relations to conduct and deal with employee issues in a proactive manner and enrich and develop the organization culture.

. Expertise in Aflac Products to include Accident, Hospital, Cancer, Life Insurance, FMLA, Short Term Disability, and Long Term Disability, including federal, state, and local regulatory requirements

Education & Experience Required

• Bachelor’s Degree In business administration or a related field
• 10 years of professional job-related experience
• 5 years management experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Master’s Degree
• Insurance industry designations
• Call Center leadership experience
• Group disability & absence management industry experience highly preferred

Principal Duties & Responsibilities

. Responsible for strategic leadership of production activities across Customer Care Center to ensure efficient operations within performance standards, corporate policies, and regulatory guidelines; keeps abreast of the technologies and processes throughout the industry

. Works collaboratively across Customer Care Center to identify, design, and implement process improvement strategies and leverage and enhance technology to gain efficiencies

. Develops an organizational framework and provides the necessary leadership to ensure the ongoing availability of a qualified and motivated staff to meet current needs and planned future growth; including strategic hiring, training practices, career pathing for retention, and performance management

. Develops long-range visionary strategic plans and annual budget for the areas within scope of responsibility and ensures that operations are managed within authorized budgets; advises, develops, reviews, and approves budgets, plans, and business goals

. Reviews and interprets performance against operating plans and standards for the ision; provides information and reports to subordinates on interpretation of results and approves changes in plans; presents monthly reports on performance, and develops and presents matters requiring decisions to key management team for the ision

. Performs other duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $115,000 to $260,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

Remote Customer Service Representative

Remote

location

Virtual, USA

Full time

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

The Role

This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. In this role, iniduals will work primarily with Claims Adjusters from the nation’s top insurers. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $17.50 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance. This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.

Key Responsibilities:

• Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
• Ensure that all vehicle information is entered into the system completely and accurately
• Communicate the vehicle value from the database to the caller
• Forward calls on vehicles that require additional research to respective departments
• Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.
• Adhere to attendance, production, quality and other metric standards

Requirements:

• No prior insurance or automotive experience is required, as we will train iniduals with a desire to learn and develop
• High school diploma or equivalent
• 1-2 years prior customer service experience required
• Strong verbal and written communication skills
• Self-motivated
• Attention to detail
• Exceptional organization skills with attention to detail
• Possess a positive attitude and desire to provide outstanding customer service
• Strong technical aptitude
• Ability to work independently
• Quiet and professional home work environment free of distractions
• High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

About the company’s commitment to its employees

CCC Intelligent Solutions employees are part of an inclusive culture that brings together erse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site. Careers | CCC Intelligent Solutions | CCCIS