hybrid remote worknjnypararitan
Title: Surgery Export Operations Manager
Hybrid Work
Locations
- Raritan, New Jersey, United States of America
- Pennsylvania (Any City)
- New Jersey (Any City)
- New York (Any City)
Full time
Job Description:
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job SubFunction:
Customer Service Operations
Job Category:
People Leader
All Job Posting Locations:
New Jersey (Any City), New York (Any City), Pennsylvania (Any City), Raritan, New Jersey, United States of America
Job Description:
Johnson & Johnson is recruiting for a Surgery Export Operations Manager, located in Raritan, NJ!
Remote work options may be considered on a case-by-case basis and if approved by the Company.
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
The Surgery Export Operations Manager is responsible for the J&J affiliate exports business out of the US Global Distribution hubs. This includes responsibility for order management, disputes management, issue resolution, cross-regional governance, flow optimization, process improvements, and automation. The role is responsible for leading 5-10 direct team members.
Key Responsibilities:
Lead Export Customer Support operations, ensuring best-in-class execution of Order Management, inquiries, troubleshooting, Delivery Service Issue (DSI) investigations, claims management, special shipping requirements, and error resolutions.
Shape and execute Export strategy, including policy development, budget alignment, and long-term business objectives.
Leverage digital tools and analytics to build proactive monitoring capabilities—anticipating and resolving issues before they impact customers.
Develop and maintain performance metrics that maximize efficiency, financial health, and customer experience.
Provide leadership on transformation projects—driving strategy development, supporting end-to-end impact analysis, and execution of change initiatives.
Drive credentialing and active usage of Project Management, Process Excellence, and Digital tools—applying these to identify inefficiencies, analyze solutions, and deliver prioritized, value-based improvements.
Define and maintain operational standards for customer interactions and service commitments, ensuring consistent expectations across markets.
Demonstrate expertise across multiple functional areas with deep knowledge of deliver operations, planning processes, system capabilities and limitations, and customer needs—positioning Export as a key driver of business success.
Lead E2E customer-focused, decision-making across the global Export community—including Inter-Regional Transportation, Distribution Centers, Trade Compliance, Planning, and Affiliate partners.
Supervise ~7 associates providing coaching, development and performance planning, and motivation to reach the iniduals' highest potentials.
Qualifications
Education:
Bachelor's degree required
Master's degree or focused degree specifically in Logistics, Supply Chain, or Business preferred
Experience and Skills:
Required:
Minimum of 6 years’ experience in a Logistics or Supply Chain environment
Strong organizational skills and experience coordinating cross-functional teams
Highly collaborative with the ability to lead and influence others in a complex matrix organization
Ability to act decisively and manage risks with limited information
Ability to navigate in an ambiguous environment, work independently, manage complexity, and take ownership for results
Ability to communicate clearly and concisely across all levels of the company
Proven track record of identifying and implementing continuous improvement opportunities
Preferred:
Experience leading process improvements and/or change management initiatives and associated governance processes
Experience with data analytics and associated tools
Project Management experience or credentialing
Understanding of supply chain interdependencies (end to end)
Experience working cross-Business Unit, especially within MedTech
Proven track record of building and developing erse, high-performing teams
Financial acuity
Other:
This person may sit at any Continental U.S J&J location
Travel up to 10% domestic/international
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and iniduals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an inidual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
The anticipated base pay range for this position is :
$100,000-$172,500
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits
Title: Senior Manager, Customer Operations (Inbound Virtual Contact Center)
Location
New York, New York, Palo Alto, CA, Los Angeles, California, Salt Lake City, Utah, Chicago, Illinois, Boston, Massachusetts, Raleigh, North Carolina
Employment Type
Full time
Location Type
Remote
Department
Insurance
Compensation
- Base Annual Pay $120K – $160K • Offers Equity
Department: Insurance
Job Description:
You could work anywhere. Why us?
Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).
Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.
Disrupt a massive market and take us to a $5B business in the next few years.
Be immersed in a talent-dense environment and greatly accelerate your career growth.
About the opportunity:
We are looking for a Senior Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.
You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.
Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.
How you will make an impact:
Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.
Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.
Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.
Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.
Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.
Minimum requirements:
3+ years of experience managing a similar sized team of inbound contact center agents and team leads or supervisors, in a high-volume, metric-driven environment
Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance
Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes
Track record of driving performance by managing inputs, not just outcomes
Comfort working across onshore and offshore teams, ideally in a tech-forward environment
Ideal profile:
You are a systems thinker who thrives on creating structure and accountability
You have a track record of elevating performance and don’t shy away from tough conversations
You bring urgency, clarity, and high standards to everything you do
You take full ownership of your domain and don’t wait for others to tell you what to do
You are energized by rolling up your sleeves, digging into data, and solving problems at their root
You believe feedback is a gift and you proactively seek it
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
hybrid remote workmorgantownwv
Title: Customer Support Specialist
Location: United States - West Virginia - Morgantown
Hybrid
TRAVEL:: Yes, 20 % of the Time
Job Description:
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for ersity, working mothers, female executives, and scientists.
The Opportunity
- This position is a field Service based role.
- Qualified candidates must currently live in the Morgantown, West Virginia area.
- Relocation assistance is not authorized for this position
The Customer Support Specialist is the primary automation account contact covering both technical support and customer experience. The position provides ongoing proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.
What You’ll Work On
- Responsible for implementing and maintaining the effectiveness of the quality system.
- Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues.
- Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs.
- Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
- Performs proactive service support activities to maintain system performance.
- Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.
- Determines level of urgency of service support requests; develops recommendations and implements solutions that reflect customer and Abbott business needs.
- Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
- Plan and prioritize customer visits and activities to do in each account.
- Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
- Coordinate order delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
- Partner with the Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout the commercial cycle and participate in customer business reviews.
- Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.
- Responsible for achieving revenue generation goals in assigned accounts.
- Accountable for customer satisfaction; loyalty and value expansion revenue in assigned accounts. Makes decisions on parts utilization within the pre-approved budget range for the role. Parts utilization decisions outside of the pre-approved budget range require management approval. Accountable for on-hand trunk inventory accuracy.
- Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns
Required Qualifications
- Associate's Degree or equivalent experience.
- Minimum Experience / Training Required
- 2 years of relevant experience with instrumentation utilized in a laboratory environment
- 2 years of experience interfacing with customers.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for erse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee ersity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$26.35 – $52.65/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
United States of America : Remote
TRAVEL:
Yes, 20 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment
Abbott is an Equal Opportunity Employer of Minorities/Women/Iniduals with Disabilities/Protected Veterans.
Title: System Support Engineer Level I
remote type Remote
locations USA CA - Milpitas 155
time type Full time
Job Description:
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Our state-of-the-art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.
JOB SUMMARY:
The System Support Engineer Level I (SSE I) is a member of the BD Global Technical Support center of excellence, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and remote troubleshooting for internal and external customers. This position serves as afront lineintake mechanism for technical inquiries and is dedicated to providing customer support service on the operation and repair of automated diagnostic instrumentation produced and sold by BD Life Sciences.
Responsibilities:
Delivers comprehensive technical support through telephone, chat, and email channels, troubleshooting instrument issues ranging from basic to moderate complexity with minimal supervision while maintaining detailed documentation in the service management system.
Maintains consistent follow-up on ongoing service interactions, ensures timely resolution of customer problems, and escalates complex issues appropriately to System Support Engineer Level II while coordinating with advanced specialists.
Leverages cutting-edge technical solutions including merged reality and remote system access to efficiently diagnose and resolve customer issues, while also handling necessary part orders to facilitate repairs.
Actively promotes and maintains a culture of privacy and security in accordance with HIPAA and GDPR requirements, particularly when handling protected health information (PHI).
Consistently maintains a professional image through all communications and behaviors, participates in on-call rotations to support extended hours, and focuses on achieving high customer satisfaction by building confidence in BD products and services.
Minimum Requirements:
Must demonstrate excellent technical writing abilities, typing proficiency, and the capability to manage complex technical conversations across multiple channels (telephone, chat, and email) while maintaining superior customer service standards.
Should possess a working knowledge of electronics, electro-mechanical devices, and experience with basic test equipment. Additionally, must be proficient in PC assembly, upgrades, repairs, and networking troubleshooting.
Working knowledge of medical devices and equipment, Laboratory Information Systems (LIS), and database management is highly desired, demonstrating specialized technical aptitude in healthcare technology environments.
Must demonstrate the ability to handle various customer inquiries simultaneously, adapt to a changing business environment, and work effectively with moderate supervision while maintaining organization and prioritization skills.
Should exhibit strong customer focus and solution-oriented mindset, with demonstrated interpersonal skills and passion for providing exceptional service while working collaboratively as part of a technical support team.
Preferred Requirements:
Basic level of experience in the usage and/or troubleshooting and repair of relevant equipment (medical devices; electronic systems)
Lab or Field Service experience in Flow Cytometry, immunology, immuno-oncology, molecular and cellular biology or related biologic field highly preferred.
Flow Cytometry, cell-sorting knowledge preferred
Associate degree, required preferably in Electronics/Computers/Biomedical Engineering, Bachelor’s Degree (Biology/Science emphasis) preferred.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
#earlycareer
Required Skills
Optional Skills
.Primary Work Location
USA CA - Milpitas 155
Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$30.00 - $49.40 USD Hourly
Title: System Support Engineer Level I
Location: USA CA - Milpitas 155
Remote
Full-time
Job Description:
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Our state-of-the-art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.
JOB SUMMARY:
The System Support Engineer Level I (SSE I) is a member of the BD Global Technical Support center of excellence, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and remote troubleshooting for internal and external customers. This position serves as afront lineintake mechanism for technical inquiries and is dedicated to providing customer support service on the operation and repair of automated diagnostic instrumentation produced and sold by BD Life Sciences.
Responsibilities:
Delivers comprehensive technical support through telephone, chat, and email channels, troubleshooting instrument issues ranging from basic to moderate complexity with minimal supervision while maintaining detailed documentation in the service management system.
Maintains consistent follow-up on ongoing service interactions, ensures timely resolution of customer problems, and escalates complex issues appropriately to System Support Engineer Level II while coordinating with advanced specialists.
Leverages cutting-edge technical solutions including merged reality and remote system access to efficiently diagnose and resolve customer issues, while also handling necessary part orders to facilitate repairs.
Actively promotes and maintains a culture of privacy and security in accordance with HIPAA and GDPR requirements, particularly when handling protected health information (PHI).
Consistently maintains a professional image through all communications and behaviors, participates in on-call rotations to support extended hours, and focuses on achieving high customer satisfaction by building confidence in BD products and services.
Minimum Requirements:
Must demonstrate excellent technical writing abilities, typing proficiency, and the capability to manage complex technical conversations across multiple channels (telephone, chat, and email) while maintaining superior customer service standards.
Should possess a working knowledge of electronics, electro-mechanical devices, and experience with basic test equipment. Additionally, must be proficient in PC assembly, upgrades, repairs, and networking troubleshooting.
Working knowledge of medical devices and equipment, Laboratory Information Systems (LIS), and database management is highly desired, demonstrating specialized technical aptitude in healthcare technology environments.
Must demonstrate the ability to handle various customer inquiries simultaneously, adapt to a changing business environment, and work effectively with moderate supervision while maintaining organization and prioritization skills.
Should exhibit strong customer focus and solution-oriented mindset, with demonstrated interpersonal skills and passion for providing exceptional service while working collaboratively as part of a technical support team.
Preferred Requirements:
Basic level of experience in the usage and/or troubleshooting and repair of relevant equipment (medical devices; electronic systems)
Lab or Field Service experience in Flow Cytometry, immunology, immuno-oncology, molecular and cellular biology or related biologic field highly preferred.
Flow Cytometry, cell-sorting knowledge preferred
Associate degree, required preferably in Electronics/Computers/Biomedical Engineering, Bachelor’s Degree (Biology/Science emphasis) preferred.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Primary Work Location
USA CA - Milpitas 155
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$30.00 - $49.40 USD Hourly
100% remote workbostoncachicagoil
Title: Manager, Customer Operations (Inbound Virtual Contact Center)
Location
New York, New York, Palo Alto, CA, Los Angeles, California, Salt Lake City, Utah, Chicago, Illinois, Boston, Massachusetts, Raleigh, North Carolina
Employment Type: Full time
Location Type: Remote
Department: Insurance
Compensation
- Base Annual Pay $100K – $140K • Offers Equity
Department: Insurance
Job Description:
You could work anywhere. Why us?
Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).
Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.
Disrupt a massive market and take us to a $5B business in the next few years.
Be immersed in a talent-dense environment and greatly accelerate your career growth.
About the opportunity:
We are looking for a Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.
You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.
Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.
How you will make an impact:
Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.
Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.
Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.
Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.
Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.
Minimum requirements:
2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment
Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance
Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes
Track record of driving performance by managing inputs, not just outcomes
Comfort working across onshore and offshore teams, ideally in a tech-forward environment
Ideal profile:
You are a systems thinker who thrives on creating structure and accountability
You have a track record of elevating performance and don’t shy away from tough conversations
You bring urgency, clarity, and high standards to everything you do
You take full ownership of your domain and don’t wait for others to tell you what to do
You are energized by rolling up your sleeves, digging into data, and solving problems at their root
You believe feedback is a gift and you proactively seek it
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
kynjoption for remote workshepherdsvilletitusville
Title: Senior Analyst, Business Product Owner
Hybrid Work
locations
- Titusville, New Jersey, United States of America
- Shepherdsville, Kentucky, United States of America
time type Full time
Job Description:
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job SubFunction:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Shepherdsville, Kentucky, United States of America, Titusville, New Jersey, United States of America
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine
Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.
This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.
Remote work options may be considered on a case-by-case basis and if approved by the Company.
The Senior Analyst, Business Product Owner, is responsible for leading the support and continuous improvement of digital solutions within the Canadian Customer Service organization. Acting as a strategic partner between business units and IT, the role ensures seamless system integration, handles error resolution, and drives platform adoption. The position supports ERP (TIME), JJCC, and EDI operations, maintains SOX compliance, and facilitates process efficiencies to enhance operational performance, support business growth, and enable digital transformation.
Key Responsibilities:
Multi-functional Collaboration
- Act as the primary liaison between Canadian operations, IT teams, and North American leadership.
- Gather, analyze, and prioritize business requirements to support system enhancements.
- Partner with GTO and product owners to deploy new functionalities and improvements.
System Implementation & Support
- Lead user acceptance testing (UAT), feedback collection, and successful deployment of solutions.
- Provide post-launch support and monitor system performance to identify improvement opportunities.
Data & Analytics
- Collaborate with Data & Analytics teams to ensure data accuracy and support validation efforts.
- Leverage data insights to drive continuous process improvement and platform optimization.
EDI & Order Management
- Manage daily EDI operations, onboarding, and change requests.
- Monitor and resolve EDI-related sales order errors and oversee order-to-invoice flow.
Training & Compliance
- Develop and deliver end-user training to support adoption and change management.
- Ensure system integrity, optimization, and compliance with SOX and internal standards.
Qualifications
Education:
- A minimum Bachelor's / University degree or equivalent experience
Experience and Skills:
Required:
- A minimum 5 years of extensive knowledge in End-to-End supply chain practices.
- Proficiency in project management tools and software.
- Excellent time management and organizational skills
- Experience leading/supporting technology implementations.
Preferred:
- S4/HANA and EDI experience
- Expertise in Sales Order Management
Other:
- This position may require up to 10% domestic and international travel & be on site 3 days a week at home office location.
- Requires proficiency in English (oral and written); proficiency in French is highly desired
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
United States - Requisition Number: R-037254
Canada - Requisition Number: R-036196
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.\]
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and iniduals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an inidual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
- Caregiver Leave – 10 days
- Volunteer Leave – 4 days
- Military Spouse Time-Off – 80 hours
Additional information can be found through the link below.
https://www.careers.jnj.com/employee-benefits
$77,000.00- 124,200.00 USD
cincinnatino remote workoh
Title: Operations Manager
Location: Cincinnati United States
remote type
On-Site
locations
OH - Cincinnati
time type
Part time
posted on
Posted 2 Days Ago
time left to apply
End Date: January 7, 2026 (30+ days left to apply)
job requisition id
R0743917
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions:
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
Required Qualifications
- Deductive reasoning ability, advanced analytical skills and computer skills.
- Advanced communication skills, leadership, supervision, and influencing skill
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
- Experience as a retail manager or supervisor
Education
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours
29
Time Type
Part time
Pay Range
The typical pay range for this role is:
$17.00 - $29.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 01/07/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Title: Senior Manager, Contact Center Operations
Location Palo Alto, CA, Los Angeles, California, New York, New York, Boston, Massachusetts, Chicago, Illinois, Atlanta, Georgia, Austin, Texas
Employment Type Full time
Location Type Remote
Department Insurance
Compensation Base Annual Pay $120K – $160K • Offers Equity
Job Description:
You could work anywhere. Why us?
Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).
Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.
Disrupt a massive market and take us to a $5B business in the next few years.
Be immersed in a talent-dense environment and greatly accelerate your career growth.
About the opportunity:
We are looking for a Senior Manager, Contact Center Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.
You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.
Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.
How you will make an impact:
Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.
Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.
Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.
Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.
Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.
Minimum requirements:
3+ years of experience managing a similar sized team of inbound contact center agents and team leads or supervisors, in a high-volume, metric-driven environment
Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance
Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes
Track record of driving performance by managing inputs, not just outcomes
Comfort working across onshore and offshore teams, ideally in a tech-forward environment
Ideal profile:
You are a systems thinker who thrives on creating structure and accountability
You have a track record of elevating performance and don’t shy away from tough conversations
You bring urgency, clarity, and high standards to everything you do
You take full ownership of your domain and don’t wait for others to tell you what to do
You are energized by rolling up your sleeves, digging into data, and solving problems at their root
You believe feedback is a gift and you proactively seek it
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us.
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
100% remote workatlantaaustinazfl
Title: Customer Service Agent (Remote)
Location Atlanta, Georgia, Miami, Florida, Austin, Texas, Las Vegas, Nevada, Salt Lake City, Utah, Scottsdale, Arizona
Employment Type Full time
Location Type Remote
Department Insurance
Compensation $19.00 – $21.00 per hour • Offers Equity
Job Description:
About the Opportunity:
Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for a Customer Service Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
How you will make an impact:
Respond to inbound calls from existing customers
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
Who you are:
You can multitask and manage multiple competing priorities
You are passionate about helping others
Has 2+ years of experience working in a call center environment
Compensation and perks:
Hourly wage: $19.00 - 21.00
We will pay for your P&C license (expected within 60 days after starting)
Medical, dental, vision insurance, 401K match
Ability to work remotely (we provide work equipment)
Ongoing training and mentorship from our leadership team
An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Schedule:
- Monday to Friday 3:30pm - 12am EST
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us.
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
Title: Manager, Contact Center Operations
Location Palo Alto, CA, Los Angeles, California, New York, New York, Boston, Massachusetts, Chicago, Illinois, Atlanta, Georgia, Austin, Texas
Employment Type Full time
Location Type Remote
Department Insurance
Compensation Base Annual Pay $100K – $140K • Offers Equity
Job Description:
You could work anywhere. Why us?
Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).
Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.
Disrupt a massive market and take us to a $5B business in the next few years.
Be immersed in a talent-dense environment and greatly accelerate your career growth.
About the opportunity:
We are looking for a Manager, Contact Center Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.
You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.
Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.
How you will make an impact:
Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.
Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.
Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.
Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.
Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.
Minimum requirements:
2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment
Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance
Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes
Track record of driving performance by managing inputs, not just outcomes
Comfort working across onshore and offshore teams, ideally in a tech-forward environment
Ideal profile:
You are a systems thinker who thrives on creating structure and accountability
You have a track record of elevating performance and don’t shy away from tough conversations
You bring urgency, clarity, and high standards to everything you do
You take full ownership of your domain and don’t wait for others to tell you what to do
You are energized by rolling up your sleeves, digging into data, and solving problems at their root
You believe feedback is a gift and you proactively seek it
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us.
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
mino remote workplymouth
Title: Operations Supervisor
On-Site
locations MI - Plymouth
time type Part time
Job Description:
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions:
Management
- Work effectively with store management and store crews
- Supervise the store’s crew through assigning, directing and following up of all activities
- Effectively communicate information both to and from store management and crews
Customer Service
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture. (Greet, offer help, and thank)
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
- Maintain customer/patient confidentiality
Merchandise/Presentation
- Price merchandise
- Stock shelves
- Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
- Support the planning, execute the display and maintenance of off-shelf merchandise
Required Qualifications
- Deductive reasoning ability, analytical skills and computer skills.
- Advanced communication skills, supervision, and influencing skills
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
- Experience as a retail supervisor
Education
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours
20
Time Type
Part time
Pay Range
The typical pay range for this role is:
$16.00 - $24.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
mnno remote workrochester
Title: Medical Interpreter I - Arabic
Location:
- Rochester, Minnesota
United States
Part-time
Onsite
Job Description:
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Responsibilities
- Carry out the duties of the medical interpreter with focus on lesser acute appointments; may help with higher acuity appointments depending on business need.
- Receives training and guidance form Medical interpreter II and Medical Interpreter III and Quality Assurance team.
- Supports and helps Clinical teams in their duties and responsibilities to increase successful outcomes and patient satisfaction with the hospital.
- Monitor self-performance with regards to interpreting skills.
- Help provide information on role and limitations of role to both patients and providers to contribute to a successful encounter.
- Utilizes terminology glossary created by Medical Interpreter III and Quality Assurance team.
- Actively completes training and education developed by Medical Interpreter III and Quality Assurance team.
- Document encounters within the Language Services dispatching system. Utilize on-line computer systems such as Outlook Express, some knowledge of Microsoft Suite is preferred, and usage of Epic as required.
- May be asked to help with translations or reviews on ad hoc manner.
- May be asked to help with on-call interpreting needs based on business need.
- Job may be physically demanding.
Qualifications
Fluency in English and foreign language(s)at a Superior, Advanced High, Advance-Mid or Advanced-Low level according to ACTFL - http://www.actfl.org/files/public/Guidelinesspeak.pdf.
High level of customer service and a positive approach.
High School degree required (Associates degree preferred).
Familiar with ersity of various cultural and socio-economic backgrounds.
Good interpersonal, organizational, and time-management skills.
Knowledge of computer systems.
Good analytical skills.
1-2 years of experience as an interpreter and strong medical vocabulary (including vocabulary of medical specialties, to interpret for our medical specialties clinics) is preferred.
Certification through the Certification Commission for Healthcare Interpreters (CCHI) or The National Board of Certification for Medical Interpreters (NBCMI) is preferred. The CCHI exam includes an Associate Healthcare Interpreter (AHI) status or the Certified Healthcare Interpreter (CHI) status. Certification through the NBCMI includes the Certified Medical Interpreter (CMI) status, Qualified Medical Interpreter (QMI) status, or Screened Medical Interpreter (SMI) status.
Associates or Bachelor degree preferred.
Exemption Status Nonexempt
Compensation Detail
Experience and tenure may be considered along with internal equity when job offers are extended.; $25.36 - $37.30 / hour
Benefits Eligible No
Schedule Part Time
Hours/Pay Period .0004
Schedule Details
Department hours are 7am-6pm Monday-Friday. Scheduled shift will be as needed and dependent on patient volumes and employee staffing. Candidate would be expected to work full-time during their five-to-seven-week training period.
Weekend Schedule As Needed
International Assignment No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Casie Johnson
Anesthesia Scheduler
Location: Nashville, TN, United States
Job Description:
Description
Introduction
Do you have the career opportunities as a Anesthesia Scheduler you want with your current employer? We have an exciting opportunity for you to join Work from Home which is part of the nations leading provider of healthcare services, HCA Healthcare.
Benefits
Work from Home offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a Anesthesia Scheduler where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications
What you will do in this role:
- Participates in the QGenda configuration for new facilities and modify existing configurations based on daily recurring coverage requirements.
- Build and monitor the PTO utilization in collaboration with practice leaders and operators.
- Coordinate daily available providers to the proper location(s)/times to maximize their productivity based on the prospective surgical schedules.
- Communicate and consult with stakeholders proactively on vacancies and options for coverage.
- Ensure that any "events" in Qgenda are cleared/corrected (e.g., missed punch, approval of early or late clock-in/outs, etc.)
- Ensure new and existing providers have access and the proper Qgenda profiles built.
- Assist in the reporting or exporting of schedule and timekeeping information from Qgenda necessary for schedule optimization and payroll-related processes.
- Collaborate with hospital and Physician Services Group stakeholders on process improvements to improve coverage optimization.
- Prepare complete anesthesia team staffing schedules, based on clinician availability allocating resources each month, to an established schedule, filling open shifts and emergency openings as they arise.
- Coordinate call outs and time off to ensure staff coverage throughout the ision.
- Educate clinicians on scheduling protocols and guidelines.
- Develop and maintain strong relationships and communication with clinicians to understand their needs and gain commitments to fill needed shifts.
- Understand and analyze each program's staffing needs and skill requirements to identify available clinical resources.
- Keep Scheduling Leadership, Program Operations Management and Clinical Leaders apprised of schedule status daily and engage their support as needed.
- Follow workflow for new providers to communicate timelines to meet anticipated first shift, follow up on new providers, ensure completion of the process in advance of anticipated first shift.
- Problem solves with scheduling team members to brainstorm issues, establish best practices, new approaches and provide support in filling shifts.
- Enter schedules into QGenda and distribute as necessary within established deadlines; reconcile and tracks work hours, track time punches, on call - call back hours and track additional compensation for all clinicians.
- Works on-call on a rotational basis, to cover evening, weekend or holiday emergencies.
What qualifications you will need:
High School Diploma and or GED required, Associate College Degree preferred
Minimum one year customer service experiences required, staffing industry experiences preferred.
QGenda proficiency
Experience using office productivity software tools like Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, etc.
Excellent oral and written communication skills
Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare's graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcares commitment to the care and improvement of human life.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Anesthesia Scheduler WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
chicagoiloption for remote work
Title: Call Center Senior Representative
Location: CHICAGO, US
Category Other
Job Description:
Req ID: 343960
NTT DATA strives to hire exceptional, innovative and passionate iniduals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Call Center Senior Representative to join our team in CHICAGO, Illinois (US-IL), United States (US).
General Duties & Tasks
- Serve as the first point of contact for customers seeking first level assistance over the phone or email.
- Respond to and service customer calls via an inbound ACD system or emails via an email routing client.
- Educate and inform customers on account related billing questions, concerns and requests.
- Identify and provide the proper resolution that fully meets all Policies, Procedures and Protocols.
- Research and analyze inquiries taking appropriate action in resolving their billing situation.
- Promote positive customer relations while maintaining the highest standards of ethics, quality and professionalism.
- Perform application or navigational guidance on customer facing technologies.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on first level business requirements.
- Properly enter account notes after each customer contact meeting strict Account Note Maintenance Guidelines.
- Pass on feedback or suggestions to the appropriate internal team.
- Maintain a strong understanding and achievement with The CARE Framework as it pertains to Compliance, Attendance, Results and Excellence.
- Maintain a strong understanding and achievement with The EDGE Framework as it pertains to Quality Assurance programs, Quality Monitoring programs and Customer Feedback surveys.
Location of Job
- The location for our project is 2 N. LaSalle St. in downtown Chicago.
- A Voice CSR may opt for a 100% remote working arrangement if they comply with the following:
- Meet all of the Remote Workplace and Technology Requirements.
- Continually achieve positive results as outlined within The CARE Framework.
- The remote status of the assignment can end at any time based on the needs of our client, changes to our contract or failure to meet the required expectations.
- If the remote status of the assignment ends, the inidual would be required to work in the downtown Chicago office.
Minimum Requirements
- A minimum of 3 to 5 years' experience in a contact center and/or customer service environment.
- High school diploma or GED required.
- Language Requirement: Fluent English.
- Minimum 3 years' experience with contact center metrics and goals including those for Availability, Call Handling and Quality Assurance.
Preferred Skills
- Continuous vocational training, college coursework or a college degree preferred
- Strong verbal communication; able to demonstrate a clear and polished tone and articulate speaking ability.
- Strong business computer and keyboarding skills; able to navigate through multiple computer systems, screens and applications simultaneously and effortlessly.
- A customer facing demeanor with good service skills and the ability to deliver stellar customer service in a fluid and challenging environment.
To work remote, iniduals must meet all the established remote requirements including those pertaining to a home workspace and related technology.
Technology
- NTT DATA will provide a computer and headset for remote work, but new employees may need to use their own personal computer to initially log in and attend training virtually
- Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
- Failure to return equipment may result in collection actions and/or other consequences.
- Iniduals must provide their own high speed internet access with speeds at or above 50 Mbps.
- A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
Technical Performance and Issue Tracking
- Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
- Remote employees must adhere to all technical support procedures and protocols.
- Chronic remote connectivity or technology issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
Remote Workspace
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
- Employees must have a dedicated, professional workspace conducive to servicing Utility Billing customers with the same quality as an onsite environment.
- The workspace must be a permanent, unencumbered location used daily for work.
- Employees must work with minimal distractions that do not interfere with business operations or service delivery.
- Ideally, the workspace is isolated from other household members and used exclusively for job duties.
- Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
- Employees must work from the same location consistently unless prior approval is obtained.
- If a change in work location is necessary:
- The new location must meet all Remote Workspace and Technology Requirements.
- Notification to NTT DATA Management is required before relocating.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $25,000 - $35,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on inidual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA</p>
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have erse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
100% remote workakcacthi
Title: Healthcare Customer Service Representative
Location: United States
Job Description:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where iniduality is noticed and valued every day.
Remote Call Center Representative
Would you enjoy being part of a team that makes a difference in people's lives? Do you love helping people solve complex problems and deliver solutions? We are looking for people with a passion for helping others, naturally empathy, and are determined to deliver a comprehensive solution to healthcare-related calls. To be successful customer service experience is a plus, but not a requirement.
Conduent has plenty of growth opportunities within the healthcare team.
The pay rate is $16 per hour which may be below your state's minimum wage. Please take this into consideration when applying.
Training is 5 weeks classroom and 2 weeks nesting.
Successfully complete a mandatory paid training program with 100% attendance.
Hours of operation: Monday - Sunday 7:30am - 11:00pm EST
Medical, dental and vision benefits are available on the 1st day of employment.
Paid time off is accrued after 180 days (about 6 months) of employment.
Successfully navigate 6 systems and average 32 calls per day.
Responsibilities for Remote Call Center Representative:
- Respond to inbound inquiries regarding dental benefits, eligibility, claims, appeals, grievances, and provider searches for both Commercial and Medicare plans.
- Provide uniform interpretation and clarification of dental benefits, policies, and procedures to members, providers, and employer groups.
- Actively attempt to resolve member or provider concerns by investigating issues, contacting appropriate parties, and documenting all interactions accurately within the billing system.
- Investigate verbal complaints regarding billing, claims, or services rendered; escalate service failures to appropriate internal departments for follow-up and resolution.
- Retrieve and send written correspondence, including plan brochures, provider directories, and other printed materials as needed.
- Meet or exceed established ACD (Automated Call Distribution) system call volume and quality performance goals.
- Achieve all assigned inidual monthly performance metrics.
- Maintain current and thorough knowledge of all Member Services policies, procedures, and dental plan updates.
- Perform additional duties and responsibilities as assigned by management.
Requirement for Remote Call Center Representative:
- Successfully complete customer service assessment & typing test.
- High school diploma, GED, or college degree
- At least 1 year of Call Center experience preferred.
- 1 year of face-to-face customer service experience.
- Knowledge of and prior experience in the Dental, Medical or Managed Care industry is preferred.
- Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability and must be a team player.
- Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving.
- Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer.
- Effective communication skills over the phone.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Successful completion of background check is required for this position.
- Equipment and workspace requirements:
- We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
- You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through https://www.speedtest.net/
- Must be able to hardwire your work computer directly to your home modem via ethernet. Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.
- Must have a distraction free and secure work environment. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).
- The application process will take less than 20 minutes and includes everything required to be considered.
- Apply to the role and provide your basic profile information (2 minutes)
- Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)
- Complete a typing test (1 minute) You will need a keyboard.
- Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes).
Important
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
We are currently NOT hiring in the following geographies, including but not limited to:
States: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA.
Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.
Be part of the future
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.00/hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
100% remote workca or us nationalsacramento
Title: Administrative Coordinator
- Remote - Nationwide
Location: Sacramento United States
Job Description:
Remote, Nationwide - Seeking Administrative Coordinator
Everybody Has A Role To Play In Transforming Healthcare
At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.
Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than inidual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
Communicate any messages/inquiries/issues effectively, in a timely manner and professionally by showing sensitivity and respecting confidentiality. This includes both written and verbal communications with internal and external clients.
Complete a broad variety of administrative tasks in support of the assigned department including managing an active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel relative meetings.
Prepare professional reports and presentations as directed.
Manage daily administrative duties with an emphasis on enhancing efficient workflow.
Assist leadership with calendar support. Responsibilities could include internal/external meeting scheduling, reviewing calendars for conflicts, accepting/declining meetings on behalf of leaders, reminders of meetings and logistics and/or materials that may be needed.
Make travel arrangements on behalf of leadership in accordance with policy.
Prepare and edit correspondence, communications, presentations, and other documents. File and retrieve documents and reference materials. May conduct research, assemble and analyze data to prepare reports and documents.
May initiate follow ups for specific leadership initiatives. Responsibilities could include contract expiration, meeting action items, evaluation feedback, surveys, required education and compliance, and other related work.
May be responsible for answering and screening phone calls in a professional manner; take messages and handle inquiries as appropriate.
May work with department leaders to develop necessary materials (e.g., manual, training modules, curriculum, etc.) to support the program. Evaluate impact of program in meeting the defined objectives of the program.
Coordinate staff meetings/events/conference calls as instructed by leadership. Responsibilities could include agenda preparation, presentations, staffing, meeting collateral, logistics, notes, action item follow-up as necessary, etc.
Review operating practices and implement improvements where necessary.
Utilize and enter data into all department databases.
Coordinate regional department activities as directed.
Maintain Reporting, Time and Expenses, Project Status Reports, and Budget Reports.
Collect and analyze data to produce weekly and monthly specialized reports.
May coordinate seminars/meetings (planning, coordination with corporate staff on mailings, hotels, pre- and post-seminar follow-up), and attend seminars/meetings as directed to assist with registration and face-to-face contact with attendees.
If supporting the Marketing department, duties will also include:
Serve as the primary point of contact for requests from other departments, IT issues, HR/compliance reminders, etc.
Maintain the [email protected] distribution list, responding to requests and directs to appropriate marketing resources and/or team members.
Regularly update and maintain essential marketing documents, content databases, and media assets.
Support campaign planning and execution efforts - clearly communicate campaign goals, deliverables, and timelines to the team.
Coordinate the development of product and/or materials and other documents as needed to enable successful delivery of service to the clients/stakeholders.
Attend project meetings and take minutes.
Support a wide variety of special projects some of which may have organizational impact.
May support the planning efforts associated with broader enterprise-wide meetings and events, ensuring seamless marketing operations.
Required Experience and Competencies
- High School Diploma or GED equivalent required.
- Two (2) years of administrative or office support, administrative analyst, or project/department coordination/support role required.
- 3-4 years of increasingly complex administrative support & project coordination experience preferred.
- Previous experience supporting a Marketing team is preferred if assigned to the Marketing department preferred.
- Previous customer service experience preferred.
- Ability to work independently with drive and initiative but also work well within a teamwork setting.
- Detail oriented and organized with the ability to juggle multiple tasks, prioritizing projects effectively, and maintaining a smooth operational flow within the assigned department.
- Ability to complete tasks with varying priorities under conditions requiring speed and accuracy.
- General knowledge of administrative procedures and standard business office practices.
- Must have strong customer service with client interactions both verbally and written.
- Strong analytical skills, creative conceptualization, collaborative management ability, and oral and written communication skills.
- Demonstrated ability to handle detailed work accurately and quickly, work to deadlines on multiple projects, and to work as a team member in a collaborative and participatory manner, and to interact both in person and over the phone with a courteous and professional demeanor.
- Strong verbal and written communication skills.
- Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency.
- Ability to establish and maintain effective working relationships as required by the duties of the position.
- Ability to read, understand and communicate in English sufficient to perform the duties of the position.
- Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- If in the Business Development department, proficiency in content authoring tool - Captivate; if in the Learning & Development department, the ability to create e-learning courses.
The Community
Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.
- Monthly wellness events and programs such as yoga, HIIT classes, and more
- Trainings to help support and advance your professional growth
- Team building activities such as virtual scavenger hunts and holiday celebrations
- Flexible work hours
- Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
- Superior health plan options
- Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
- Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
- Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
- Student Loan Refinancing Discounts
- Professional and Career Development Program
- EAP, travel assistance, and identify theft included
- Wellness program
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees
We are excited to share the base salary range for this position is $24.28 - $30.36, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
- Benefits for part-time and per diem vary. Please speak to a recruiter for more information.
Applicants only. No agencies please.
100% remote workca or us nationalsacramento
Title: Credentialing Analyst - Remote - Nationwide
Location: Sacramento, California United States
Remote - Nationwide
Full-Time
250002PZ
Job Description:
Remote, Nationwide - Seeking Credentialing Analyst
Everybody Has A Role To Play In Transforming Healthcare
At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.
Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than inidual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
- Field, thoroughly document, and respond to support tickets related to various department applications (DocuSign, Drawloop, Online Credentialing Application, Salesforce, Shift Admin, etc.).
- Provide general product support/administration of department applications, which includes set up, maintenance, monitoring, and basic issue resolution.
- Maintain and run reports for management of provider credentials data and various department workflows.
- Develop and validate basic ad-hoc reports (i.e., Site Rosters or Salesforce Reports with 1-2 objects) of provider data as requested.
- Provide support with system training for new and existing department staff.
- Keep up to date on department workflows.
- Attend pertinent internal and external meetings.
- Provide excellent customer service and credentials support to internal and external clients.
Required Experience and Competencies
- 1-2 years of related work experience required.
- Associate degree in related field or a combination of education and work experience that demonstrates the attainment of the requisite knowledge, skills and abilities required.
- Knowledge of the Vituity policies and procedures relating to credentialing and onboarding.
- Ability to organize and prioritize work and manage multiple priorities.
- Ability to express ideas and convey information effectively in verbal and written communications.
- Ability to establish and maintain effective working relationships as required by the duties of the position.
- Ability to use office equipment and automated system applications/software at an acceptable level of proficiency.
- Ability to read, understand and communicate in English sufficient to perform the duties of the position.
- Intermediate to advanced MS Excel, Word, PowerPoint, and Outlook skills.
- Strong attention to detail, time management, and organization skills.
- Ability to maintain compliance with all regulatory and accrediting institutions.
The Community
Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.
- Monthly wellness events and programs such as yoga, HIIT classes, and more
- Trainings to help support and advance your professional growth
- Team building activities such as virtual scavenger hunts and holiday celebrations
- Flexible work hours
- Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
- Superior health plan options
- Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
- Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
- Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
- Student Loan Refinancing Discounts
- Professional and Career Development Program
- EAP, travel assistance, and identify theft included
- Wellness program
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees
We are excited to share the base salary range for this position is $24.28 - $30.36, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
- Benefits for part-time and per diem vary. Please speak to a recruiter for more information.
100% remote workcanadaontoronto
Bilingual Member Experience Specialist
Remote
Full time
Toronto, Ontario, Canada
Description
At Borrowell, we’re on a mission to help Canadians feel confident about their money. We empower iniduals to take control of their financial futures by providing the tools and insights needed to understand, build, and use their credit effectively.
1 in 10 Canadians use Borrowell for comprehensive credit monitoring and personalized insights. Our innovative services, including Credit Builder and rent reporting, help consumers build credit so they can unlock access to a wider range of financial products at more competitive rates. Additionally, we offer personalized financial product recommendations from Canada’s most trusted providers based on each member’s credit profile and financial goals.
Our team is erse, inclusive, and driven by a shared passion for making a meaningful difference in the lives of Canadians. We pride ourselves on fostering a culture of collaboration, humility, and innovation. If you’re looking to join a company that’s transforming the financial landscape and empowering Canadians to achieve their financial aspirations, we invite you to explore career opportunities at Borrowell. Together, we can help Canadians feel confident about money.
About the role:
Borrowell is looking for a self-motivated and driven Bilingual Member Experience Specialist passionate about product efficiencies, process improvement, and member experience. Reporting to the Team Lead- Member Experience, this role will support the ongoing management of our support and operations tools. You will create member resources and agent responses for new products, functionalities, and feature launches. Other key focus areas include optimizing our member and agent interaction with our technology stack and helping the member experience team leverage the appropriate technology channels and processes to delight our members.
Responsibilities:
- Create, translate and maintain member educational resources for new products, functionalities, and feature launches
- Identify, create and maintain agent template responses to improve messaging consistency and agent productivity
- Listening to our members and addressing their questions about our financial products and services by handling outbound calls, emails, and voicemails in a timely and professional manner
- Monitor the performance of automation, triggers, macros, articles, and workflows within our support and operation tools and identify pain points and efficiency opportunities to improve the agent work experience
- Support the launch and future upkeep of other channels as well as ad hoc projects supporting the Team Lead
- Stay up to date with industry trends, new functionality, and best practices for support and operation environments and other technology channels
Requirements
- Bilingual in French and English is required
- 2+ years of working with Zendesk (or a similar customer relationship management tool)
- 1+ year of customer service experience (in a financial services environment preferred)
- Excellent writing and editing skills
- Proven ability to deal with ambiguity in a rapidly changing business environment
- Strong organizational and prioritization skills
Nice to Haves:
- Experience working in a fast paced, high output scale-up environment
- Experience supporting customers with loan or similar credit products
Benefits
The Opportunity - join and have a major impact at a growing company that is helping make financial stability possible for everybody
Comprehensive Health Benefits - medical, dental, vision, and paramedical health benefits for you and your family, with extra yearly coverage for psychotherapists and massage therapists
Additional Health Benefits - virtual benefit offering that allows you to connect 24/7 with nurses, doctors and mental health professionals
Maternity & Parental Leave Top-up - available to new parents
Wellness & Transit Benefit - $600 annually to spend on whatever brings you joy
WFH Reimbursement - we ship you gear like a laptop, mouse, keyboard, and you can reimburse additional items to make your workplace better for you
Employee Development Benefit - annual reimbursements on payments to help your learning
Givewell Benefit - 1 paid volunteer day a year to give back to the community
Flexibility - flexible working hours and a flexible vacation policy
We are remote-first across Canada with an office in Toronto. This role may require you to attend in-person meetings and team-building events.
At Borrowell, one of our core values and firm beliefs is that ersity makes us better. If you’re unsure about your qualifications for this position, we’d still encourage you to apply. We’re looking for candidates who have experience, but know that not everyone’s had a chance to demonstrate what they can do. What’s most important is that you have a growth mindset and care about helping people with their finances - an area in their lives that causes a lot of stress.
Please note that due to the sensitive nature of the work we do, clearing a credit and criminal record check is a condition of employment.
By submitting your application you consent to Borrowell's use and processing of your personal information in connection with your job application at Borrowell and its recruitment processes.
Borrowell encourages applications from candidates with differing abilities. Please let us know if you require accommodation at any stage in the selection process.
hybrid remote workmenandsny
Title: Customer Service Specialist II
Location: USA NY Menands
Full Part/Time: Full time
Job Req: RQ208473
Type of Requisition: Regular
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: None
Job Family: Contact Center
Job Qualifications:
- Skills: Call Support, Customer Inquiries, Customer Relationships, Oral Communications, Phone Calls (Inactive)
- Certifications: None
- Experience: 2 + years of related experience
US Citizenship Required: No
Job Description:
CUSTOMER SERVICE SPECIALIST II
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.
You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.
HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT
- Takes and processes transactions by telephone, internet and correspondence from customers and representatives
- Enters and maintains database records of customer profiles and prepares and maintains status reports
- Acts as liaison for customers
- Maintains knowledge of company products and customer service processes
WHAT YOU'LL NEED TO SUCCEED:
Required Experience: 2+ years of customer service experience
Required Technical Skills:
Strong Microsoft Office skills (Word, Excel, PowerPoint)
Required Skills and Abilities:
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively
Location: Hybrid and on-site at Riverview Center, Menands, NY
The likely hourly rate for this position is between $16.15 - $21.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Hybrid
Work Location:
USA NY Menands
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Equal Opportunity Employer / Iniduals with Disabilities / Protected Veterans
100% remote workalarazco
Title: Virtual Design - Chat Consultant
Location: Las Vegas United States
Job Description:
Virtual Design Chat Consultant - Work from Home!
Applicants must reside from: Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Idaho, Kansas, Maryland, Minnesota, Mississippi, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Utah, Virginia, or Wisconsin
Why you and why us?
Are you interested in assisting our customers on a new online platform? Do you have excellent multi-tasking skills and are comfortable handling multiple customers at once? Does the idea of utilizing your design expertise to help our customers create their dream homes excite you? Then being a Chat Response associate on our Design Team may be the perfect fit for you! In this fast-paced position, the Online Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging from consumers shopping on various clients' websites. These are customers who are in the shopping process for major purchases such as furniture. You will specifically focus on chats to support the Design team by assisting our customers with creating their dream space and closing the deal on their design purchases.
What Benefits do you offer?
- 40% Discount on most merchandise!
- Fun contests / rewards and recognition programs
- Paid Training from the comfort of your home
- Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
- Pay = $19.00/hr compensation may differ due to inidual state wage requirements
Essential Functions: The nuts and bolts
- Troubleshoot, answer text chats and respond within 5 seconds to live chat requests
- Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations
- Work closely with other departments to resolve issues including but not limited to service calls for all brands
- Assist with developing written customer responses
- Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI
- Project a professional company image through text chat interaction
- Provide visitors with product or service information
- Promote Williams-Sonoma, Inc products and/or services in a positive way
- Categorize and assign chat sessions appropriately
- Perform other duties assigned
Qualifications: What you need to apply
- 3+ months Design experience Required
- High School Diploma or GED
- Attention to detail with a superior customer service attitude
- Maintain confidentiality and professionalism at all times
- Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests
- Strong written communication skills are required
- Enjoy working independently with excellent problem-solving and decision-making skills
- Good self-management and motivation
- Strong interpersonal skills
- Computer Savvy / Internet Research ability
- Must be experienced with instant messaging
- Ability to navigate websites and multiple systems while maintaining multiple written conversations
- Computer literate with the ability to type minimum 35 wpm
- Practice active listening skills
- MUST be confident to communicate in English (written and verbal)
Important Facts: MUST HAVE THESE FOR CONSIDERATION
- Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
- Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
Technology Requirements Overview:
In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.
Devices not acceptable:
Tablet-based/convertible personal computers (i.e. - Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.
Operating Systems:
- Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
- Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
- Mac IOS 12 or newer
What if I have an Education or Enterprise edition of Windows?
Education and Enterprise editions are not licensed for inidual use (these licenses would be owned by a larger organization).
What if I am using a Windows Insider version of Windows?
Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.
What if I am using an older version of Windows?
We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.
What kind of software do I need?
A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated.
What antivirus protection do I need?
You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows based computers.
Web Browser:
Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome.
Processor:
Random Access Memory (RAM):
- 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.
Internal Storage:
You must have enough free space available to both install needed systems and run these systems effectively.
Display/Monitor:
Minimum Optimal Screen Resolution:
- 1920x1080
Devices and peripherals needed:
External mouse* (wired preferred)
Keyboard (wired preferred)
Webcam (will be utilized for Training and meetings)
USB headset* (wired required - wireless/Bluetooth headsets NOT acceptable)
"Unified Communications" type headset
"Gaming" headsets if they meet requirements
We highly recommend you have the following headsets for best results during your employment.
Plantronics Blackwire 3210/3220
Jabra Evolve 20 UC
Other recommendations will be included in the system requirements documentation provided later in the process
Headset models NOT supported
MPOW
Cyber Acoustics
Logitech H390 (with windows 11 based computers)
NUBOW
We do not recommend using built-in laptop trackpads
Your system's internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
hybrid remote worklas vegasnv
Title: Health Promoter - Las Vegas
Location: Las Vegas United States
Job Description:
UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!
The Health Promoter is deeply involved at the member level, where our organization prides itself on being personally connected to the worksites and members we serve. Our Health Promoter team will do outreach, working closely with the union employees to educate them about available benefits, and helping them recognize opportunities within those benefits to serve themselves and their dependents' medical needs. The Health Promoter team will primarily do this by recruiting volunteer leaders called Health Ambassadors, who are employees of the local union shops and are leaders among their peers.
The HP team, in conjunction with the Ambassadors, encourages and empowers the members to become active in their healthcare and become their own health advocates. Health Promoters are field (office, worksites) heavy, with approx. 4 days per week field as well as local (mostly) travel for events.
Come and be a part of an organization whose mission is to offer and develop impactful programs and benefits for its members, who are largely comprised of our country's underserved and immigrant population. Come and make a difference in the lives of these Las Vegas communities!
ESSENTIAL JOB FUNCTIONS AND DUTIES
Educates participants on the Fund's benefits, eligibility rules, programs and tools
Empowers participants to become better users of healthcare, including regularly seeing a PCP and following preventive screening guidelines
Develops union member leaders (shop stewards) to become Healthcare Ambassadors, able to:
answer co-workers' questions about the Fund's benefits, eligibility rules, programs or direct them to the appropriate resource to obtain answers;
teach co-workers how to use tools like provider finders, the UHH mobile app and website portal;
assist co-workers with online enrollment;
identify co-workers for self-management and care coordination programs and connect them to Fund staff; and
provide feedback on participants' experience
Works closely with Ambassadors on leaves of absence, including:
providing training on benefits, enrollment, Fund tools and HIPAA compliance;
acting as a subject matter expert for Ambassador questions; and
overseeing Ambassador productivity
Arranges and facilitates group programs, Ambassador meetings, biometric screenings and other outreach events
Assists the New Membership Department with new and open enrollments
Identifies candidates for self-management programs and care coordination and then connects them to MCM Navigators; assists MCM Navigators and Fund clinical staff reach participants when requested
Meets with participants and Ambassadors at their worksites, homes, union offices, and Fund offices where applicable
Reviews data to determine priority targets for program outreach
Documents outreach and engagement outcomes with participants in documentation system (Salesforce/CarMa) as applicable
Maintains a good working relationship and effective communication both within the department and with other departments
Provides feedback to management regarding concerns and suggestions identified through interactions with participants
Meets goals set by supervisor; contributes ideas to plans and ways to achieve department goals
Exemplifies the Fund's values in leading and fostering a respectful, trusting, and engaged culture of inclusion and engagement
ESSENTIAL QUALIFICATIONS
- 2 ~ 3 years of related experience at minimum
- Working knowledge and experience in healthcare, service sector labor unions, healthcare community organizing, healthcare customer service and/or health outreach and education
- Associate's degree or equivalent work experience required
- Strong relationship building skills; ability to connect with others on a personal level
- Strongly Preferred fluency (speak and write) in Spanish
- Valid driver's license, car, auto insurance, and ability to use public transportation
- Customer service, active listening and great follow-up skills
- The ability to travel up to 50-70% of the time (mostly local field work)
Salary range for this position: Salary: $58,300 - $72,900. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.
Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as a field heavy, hybrid position. The shift is 8-4pm but may require flexibility. Local (mostly) travel up to 4 days a week is a normal average.
We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, Pension, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).
#LI-Hybrid
helenahybrid remote workmt
Title: Customer Support Specialist
Location: Helena United States
Job Description:
MISSION STATEMENT:
Empowering all Montanans through work and opportunity.
DLI CORE VALUES:
- Responsiveness
- Respect
- Integrity
- Excellence
- Cohesiveness
It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.
BENEFITS:
Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here.
See our other incredible benefits here. These are some of our benefits just to name a few:
- Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
- 38 paid days off a year including vacation, sick leave and holidays.
- Military leave: You'll get up to 15 days of military leave with full pay.
- Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
- Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click here to learn more.
- Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
- Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. - Click here to learn more.
- Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click here to learn more!
- Career progression, training opportunities and room for professional growth.
- State employee discounts at various businesses across the state.
This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)
JOB DUTIES:
As a Customer Support Specialist, you will:
- Provide high quality customer service and support to Montana Employers and Third-Party Administrators.
- Respond to customer inquiries via phone, email and secure web messaging.
- Research, analyze, and answer technical troubleshooting inquiries for UI eServices for Employers
- Collaborate with ision, department and other agency staff on multiple regulatory and technical service offerings.
- Support the filing of UI reports and payments using multiple electronic tools and file types.
- Assist in the collection of delinquent quarterly reports.
KNOWLEDGE, SKILLS AND ABILITIES:
If you are the right person for this opportunity, you will have the following knowledge, skills or abilities:
- Analyze and comprehend - Statutes, rules, policies, correspondence, documents.
- Customer Service - Listen, understand and find solutions for customers.
- Good written and verbal communication - In person, phone, Teams, email. Ability to explain issues and requirements to customers.
- Problem-solving - Understand problems and use critical thinking to find effective solutions
- Proficient with technology/programs - Computers, Microsoft office, navigating websites, etc.
- Attention to detail, organized, and time management - Ability to meet deadlines, track, and process correspondence/documents timely from multiple sources such as emails, calls, voicemails, databases.
- Adaptable - Manage changes to technology/programs.
- Work in a team environment.
MINIMUM QUALIFICATIONS
Candidates with a strong mix of the attributes listed in the above Knowledge, Skills and Abilities (KSAs) in the fields of Business Administration, Customer Service, Collections or a similar field are desired. Candidates may demonstrate competency in the KSAs through at least 4 years directly related experience, formal education (including certificates, credentials, or degree-based programs), or a combination of both. Candidates should clearly describe how their experience and education meet the identified KSAs and provide examples in their cover letter that demonstrate their qualifications.
HOW TO APPLY FOR THIS OPPORTUNITY:
A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed.
Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.
Tip: When attaching your resume, cover letter or other required documents you must mark the attachments as "RELEVANT" or we will be unable to view your documents.
Required application materials:
- Cover Letter - Your Cover Letter should explain how your experience and education meet the identified Knowledge, Skills, and Abilities, with examples that demonstrate your qualifications.
- Resume - include all work experience you have held that would help you qualify for this position, including duties, dates of employment.
Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.
If you need an accommodation with the application process, please contact the HR office.
Title: Senior Market Facing Underwriter, Middle Markets
Location: Los Angeles CA United States
ID: 126543
Job Description:
Zurich Middle Markets has delivered double-digit growth over the last four consecutive years, and we strive to exceed that growth in the years ahead! We've been committed to assembling a team of dedicated Middle Market leaders and underwriters who understand this space very deeply and who grasp the unique challenges of the various industry segments and the inidual customers we serve. We are looking to add to our team in Los Angeles, CA and hire an experienced Market Facing Property & Casualty Underwriter.
In this role, you will serve as a customer advocate with a focus on improving the customer experience by understanding their unique risks and offering the best end-to-end solution for their Property & Casualty insurance needs. This role will require you to be visible in the marketplace to meet with our agents and brokers and be in the office 3 days a week.
As a Market Facing Middle Markets Underwriter you will handle complex new and renewal Middle Markets business and serve as a Subject Matter Expert on the team. As a member of Zurich's Underwriting Team, you will enjoy the opportunity to fully apply and hone your underwriting and marketing skills while building relationships with Select Brokers in the LA region. This is an exciting time to join Middle Markets at Zurich!
What you can expect in a Market Facing, Middle Markets Underwriting position at Zurich:
- You will develop and maintain relationships with broker partners and customers across all industries in support of business objectives.
- You will leverage your Property and Casualty underwriting acumen across risk assessment, exposure evaluation and pricing to generate and maintain a profitable book of new and renewal business.
- You will work collaboratively across business units including but not limited to; claims, finance, risk engineering, actuary, and technical underwriting while gaining extensive knowledge in a growing and innovative industry.
- You will be empowered to use your technical underwriting, negotiation and interpersonal skills to grow and develop relationships with preferred distribution partners in an assigned territory.
This role will be filled at either the Mid-Senior or Senior Level. The hiring manager will determine the appropriate level based upon the selected applicant's experience and skill set relative to the qualifications listed for this position.
Mid-Senior Underwriter Basic Qualifications:
- High School Diploma or Equivalent and 3 or more years of experience in the Underwriting or Market Facing area.
OR
- High School Diploma or Equivalent and 6 or more years of experience in the Claims or Underwriting Support area
OR
- Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Underwriting or Market Facing area
OR
- Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Underwriting Support area
AND
- Knowledge of Property and Casualty lines of business and the legal and regulatory guidelines
- Knowledge of time restraints for quotes on new and renewal business
- Experience with Microsoft Office
OR
Senior Underwriter Basic Qualifications:
- High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing area.
OR
- High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support area
OR
- Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing area
OR
- Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support are
AND
- Knowledge of Microsoft Office
- Experience working on time restraints for quotes on new and renewal business
- Experience working in a team environment
Preferred Qualifications:
- Bachelors Degree
- Strong verbal and written communication skills
- Microsoft Office experience
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The combined salary range for this position is $85,500.00 - $185,200.00.00 The proposed salary range for the Mid-Senior level is $85,500.00 - $140,000.00, with short-term incentive bonus eligibility set at 10%. The proposed salary range for the Senior level is $113,100.00 - $185,200.00, with short-term incentive bonus eligibility set at 15%.
As an insurance company, Zurich is subject to 18 U.S. Code § 1033.
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and iniduals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are erse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.
Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance.
Location(s): AM - Los Angeles
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-WL1 #LI-ASSOCIATE #LI-HYBRID
Nearest Major Market: Los Angeles
Title: Registered Nurse (RN) - Transfer Center Specialist
Location: Work at Home - Any State
Job Description:
Thank you for considering a career at Conduit Health Partne****rs!
S****cheduled Weekly Hours:
36
Work Shift:
All Work Shifts (United States of America)
The RN Transfer Center Specialist coordinates patient transfer logistics using workflows identified by client to assist with patient acceptance and bed placement. This RN understands cases are related to ensuring patient care is accepted in an environment that can facilitate a higher level or care or capability as well as continuity of care. Performs functions based on defined standards of performance and practice to meet or exceed operational expectations. The position works collaboratively to foster relationships with referring facilities, physicians, and hospital staffs in representation of Conduit Health Partners Mission and Values. Works closely through collaboration with clinical, medical staff and leadership teams to identify, trend, and report barriers to patient access and throughput. Professional, clinical standards, policy and evidence-based research will guide practice and service delivery. Participates in professional development, peer development and evaluation as well as shared leadership. Assistance with data collection for quality purposes will be expected.
This is a full-time, Mid Shift Position - 11am - 8:30pm EST
Every other weekend & Holiday requirement.
*Hours subject to change based on need of operations
Essential Job Functions
Coordinates functions to identify appropriate level of care, accepting provider, consultation, and access from all potential referral sources to include but not limited to hospitals, clinics, extended care facilitates, and physician offices to initiate acceptance and expedite decision making relative to a potential access, Focusing on quality, safety and efficiency.
Works directly with clinicians at each client facility to ensure communication of accurate clinical presentation, timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate destination plan of care at receiving facility using critical thinking, clinical decision making as well as established workflows.
Proficient in EHR data entry, telephony systems, office systems as required to support operations, ensuring accurate, timely data entry, protection of PHI.
Uses problem-solving skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient and / or physician preferences, and the capability / capacity of both transferring and receiving facilities.
Utilizes effective and professional communication to act as liaison on behalf of patient and client facilities between physicians, hospital staff, and outside agencies.
Monitors inidual and team compliance and performance. Implements and supports process change to ensure compliance with regulatory and quality initiatives.
Demonstrates knowledge of regulatory components to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA. Reports risks related to safety, compliance as well as operational inefficiencies using defined Chain of Command in a timely manner and offers recommendations for resolution or improvement if applicable.
Works directly with providers and other healthcare providers at each client facility as well as client footprint facility to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows.
Participates in process improvement, professional development, and peer review.
Maintains active RN licensure within the states transfer center services are provided.
Responsible for other tasks and analysis as requested /directed.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Active Registered Nurse (RN) – Required
Active multistate/compact registered nurse (RN) licensure - Required (if applicable based on state of residence)
Education
Associate Degree of Nursing or diploma (ADN) - Required
Bachelor’s degree of nursing (BSN) – Preferred
Work Experience
1 year of acute care experience – Required.
3+ years of acute care experience – preferred
Healthcare contact center – preferred
Training
Epic electronic health record – preferred
Genesys contact center – preferred
IT Requirements
Minimum internet speed of primary and secondary work locations is:
Download speed of 100Mpbs
Upload speed of 20Mbps
Office Setting
Must have a designated workspace with a locked door, per HIPAA regulations.
Skills
Customer Service oriented
Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.)
Technology savvy
Multitasking
Review & interpret patient transfer case information.
Escalate/Inform regarding patient status changes.
Record tasks and conversations regarding patient transfer.
Attention to detail.
Acceptance of authority
Critical thinking
Communication with clinical care team members
Teamwork
Active listening
Relationship building
Agility and adaptability
Excellent oral and written communication skills
Performance driven.
Conduit Health Partners is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department:
SS Conduit Health - Transfer Center
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a__ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer.
hybrid remote workwaukeshawi
Title: Senior Care Manager (may underfill as Care Manager) (ADRC Specialist)
Location: Health and Human Services
Job type: Hybrid
Time Type: Full TimeJob id: JR100269Job Description:
SALARY RANGE
$26.69 - $40.88
WORK ASSIGNMENT DETAILS
Waukesha County’s Department of Health and Human Services is seeking an experienced and compassionate ADRC Specialist to fill a vacancy in the Aging and Disability Resource Center (ADRC). The primary purpose of this program in the ADRC is to facilitate the delivery of Resource Center Program services to older adults, adults with disabilities, and their caregivers an atmosphere of respect, compassion and confidentiality. We are committed to providing information and assistance to all iniduals contacting the call center. When needed will further assist in determining the needs of consumers and identifying options available to them by conducting comprehensive needs assessments which includes determining eligibility for Wisconsin’s Adult Long-term Care programs.
We welcome you to view a brief video to learn more about the Aging and Disability Resource Center Join the Waukesha County ADRC Team!
Join our dedicated team as an ADRC Specialist, where you have the opportunity to make a positive impact by:
- Enhancing quality of life for adults with disabilities, older adults and their caregivers.
- Working hand-in-hand with consumers to evaluate their unique situations and provide options for next steps.
Essential Duties and Responsibilities
- Information and Assistance via a Call Center: Provide invaluable information and assistance to adults with disabilities, older adults and their caregivers.
- Consumer Engagement and Evaluation: Build meaningful rapport that enables the evaluation of consumer needs and goals. May include conducting consumer assessments addressing physical, medical, personal, emotional, vocational, social and psychological needs at consumer’s home or other off-site locations.
- Options Counseling: Review next step options available (programs and services) based on information gathered.
- **Enrollment into Wisconsin’s Adult Long-Term Care Programs (**when applicable): Work with the consumer to complete required enrollment steps.
- Record Management: Maintain meticulous records that support informed decision-making and reflective practice.
- Stakeholder Collaboration: Work collaboratively with a network of HHS and community service stakeholders.
Work Schedule
40-hours a week; Monday through Friday 8AM to 4:30PM, with the ability to flex your schedule at times to meet the needs of consumers. We can offer remote work up to 2 days per week after certain requirements are met.Work Requirements
ADRC Specialists in the Aging and Disability Resource Center are generally responsible for meeting with consumers in a variety of settings including the office, their homes and occasionally in other community locations. ADRC Specialists are responsible for transporting themselves to these appointments. ADRC Specialists must be able to communicate via email, telephone, and in-person and be able to document their work electronically.CLASSIFICATION SPECIFICATION
The department may choose to fill this position as a Senior Care Manager.
The Senior Care Manager classification specification can be viewed here. The 2025 salary range for Senior Care Manager is: $29.44 - $40.88.Senior Care Manager Minimum Training & Experience Requirements
1. A bachelor’s degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.2. Two years of responsible work experience in social work, counseling, nursing, criminal justice, or a closely related field.3. A master’s degree in social work, nursing, psychology, criminal justice, or a closely related field may substitute for one year of the work experience.4. Social work certification may substitute for one year of work experience. 5. Valid driver’s license.The department may choose to underfill this position as a Care Manager.
The Care Manager classification specification can be viewed here.The 2025 salary range for Care Manager is: $26.69 - $35.31.Care Manager Minimum Training & Experience Requirements:
A bachelor’s degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
Valid driver’s license.
One year of related work experience in social work, counseling, nursing, criminal justice, or a closely related field.
Waukesha County providesa comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards.
Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.
About Us:
Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and ersity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"Location:
Located in the City of Waukesha, our campus offers an on-site café and fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.EEO:
Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.
100% remote workus national
Title: Placing Manager
Location: Salt Lake City, UT
Job Description:
CompHealth is the nation’s largest locum tenens staffing agency, offering more than 100 physician specialties, as well as permanent physician placement and both temporary and permanent allied healthcare staffing. At CompHealth, we are known for our employee-centric culture, strong core values and providing outstanding customer service. With CompHealth you can love what you do and impact the lives of millions of patients ever year.
The Placing Manger for the RIO Specialties team assists the assigned ision in setting and achieving team goals.
Responsibilities
Responsible for training and development of a productive sales team
Review team metrics
Report daily and weekly on team’s performance to Manager
Assist in the development of the consultant’s skill sets
Conduct inidual employee performance appraisals and take appropriate action regarding employee’s progress and results
Develop own management skills by attending continuing education programs or seminars
Review team’s new job orders and all activities and accomplishments on a daily basis
Collaborate well with own team and other managers
Approve and coordinate vacations and time off
Monitor assignment gross margins to meet budget expectations
Identify, document and resolve team challenges
Team desk coverage as needed
Complete the internal LEAD program
Qualifications
Accurately manipulate information utilizing a large-scale database system
Professional level written and oral communications skills
Effective negotiation skills
Experience in provision of customer service
Efficiently manage large amounts of information
Strong leadership and communication skills
Well-developed administrative skills
Excellent organization and prioritization skills
Education & Experience
- Minimum of two years’ experience in the direct sales of products or services required
We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $72,000 -- $192,000 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.
CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.
#LI-MJ1
In return we offer:
• 401(k) retirement plan with company match
• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available• Recognition programs with rewards including trips, cash, and paid time off• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling• Tailored training resources including free LinkedIn learning courses• Volunteer time off and employee-driven matching grants• Tuition reimbursement programsClick here to learn more about our company and culture.
CHG Healthcare values a erse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.
We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and iniduals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.
What makes CHG Different? You.
Title: Governance Manager - Schaumburg, IL - Flexible Hybrid Schedule
Location: Schaumburg, Illinois, 60173, United States
Department: Governance
Requisition Number: GOVER001354
Job Description:
The American Society of Anesthesiologists (ASA) team provides education, resources, and advocacy to help our members improve the experience and safety of patients in their care. You can be a part of this important work—join more than 160 change-makers, collaborators, and advocates as we continually work towards excellence.
We live our core values of collaboration, dedication, commitment, and improvement every day. And we know that ersity in the way we look, think, learn, and live makes everything ASA does better. Our policies, culture, and people strengthen this commitment every day. As a result, ASA has been named one of the Best and Brightest Companies to Work For in Chicago and the Nation® for the past nine years.
ASA offers flexible hybrid work arrangements, a "dress for your day" mindset, generous time off, plus professional development and educational benefits, so you can write your own story. What's more because ASA is a professional association—not a corporation—we value performance over profits.
Be part of a collaborative, caring community.
Position Summary:
This position will support ASA leadership in aspects required for the successful execution of Executive Committee (EC), Administrative Council (AC), Board of Directors (BOD) and House of Delegates (HOD), committee and governance-related operations and projects, consistent with ASA’s strategic plan.
Duties include but are not limited to providing the day-to-day operational management to meet deadlines, monitoring long-range goals and projects, and providing expertise in managing tasks for the ASA leadership and the Governance department.
Primary Position Responsibilities:
· Implement “best practices” to streamline ASA operations, ensuring that tasks mandated by the Bylaws, Administrative Procedures and governing entities and Officers are accomplished in a timely and efficient manner and in accordance with ASA policy.
· Interface with and support all levels of physician leadership as appropriate (Executive Committee (EC), Administrative Council (AC), Board of Directors (BOD), House of Delegates (HOD), committees, and editorial boards, etc.).
· Manage the process of organizing the business and activities associated with the successful conduct of meetings of the House of Delegates and Board of Directors, including meeting schedules, elections, and reference/review committees. Oversee coordination of the schedule of ancillary meetings (caucuses, committees, etc.) and educational/strategy sessions that are held in conjunction with these meetings. Write AC, BOD, HOD reports as assigned.
· Manage agenda, scheduling, invitations, registration, presentation materials, and other logistics for Board, House, and special webinars. Ensure recordings from the webinars are posted.
· Manage audit trail follow-up for EC, AC, BOD and HOD actions with appropriate staff and member leadership. Track referrals to committees to ensure follow-up reports are submitted to the appropriate governing body for action/information.
· Responsible for the support of officers, including but are not limited to:
- Manages AC meeting agenda creation, call/meeting logistics and needed follow-up.
- Participates in EC meetings/calls at request/invitation of EC, CEO and Director, and takes minutes/notes.
- Oversight for officer candidate and awards program.
· Manage liaison relationships to external organizations and update Table of Representatives after Board meetings. Write the 150 Secretary’s report on ASA Representation to External Organizations at each Board meeting and communicate Board action to appointees following each meeting.
· Manage requests for endorsement and support for external organizations’ documents. Provide guidance and timely follow-up for moving documents through the appropriate approval pathways for ASA Endorsement or Affirmation of Value as defined by the Administrative Procedures. Upon completion of the process, manage notifications to external organizations.
· Manage and track e-votes to the EC and AC in a timely manner. Manage all communications and follow-up after each e-vote closes.
· Provide support, project management, subject-matter expertise and liaison services to assigned Committees and/or Councils. Manage Joint Committee for ASA-AMA-ABA “Triple Committee” nominations for the ABA Certified Slate.
· Manage, update, and implement annual member leadership (including committee chairs, new members of the Board of Directors and House of Delegates) orientation materials and presentation.
· Recommend AP, bylaws changes including but not limited to committees and editorial boards. Research and address member inquiries, particularly related to BOD, HOD, and Committee composition and governance resources posted at the ASA website, providing governance advisement as needed.
· Handle and maintain highly confidential and non-routine information and communications. Respond to routine requests for information and determine which requests should be referred to ASA Officers and Senior Staff team.
· Process expense reports.
· Manage and maintain assigned governance-related website pages and Portals (in Sitecore and SharePoint) and document postings.
· Develop process enhancements and documentation for governance activities. Conduct and participate in department cross-training.
· Prepare governance-related articles and correspondence for ASA communications.
· Ability to perform work in alignment with ASA core values: Dedication, Collaboration, Commitment to Excellence, Continuous Improvement.
Position Qualifications:
· Bachelor’s degree in business or related field is highly desired. Relevant certifications may be preferred.
· Minimum 5 years of demonstrable experience in a customer service-oriented and business-focused organization.
· Previous supervisory experience preferred.
· Project coordination experience required.
· Association experience preferred; experience with governance and association executives/elected leaders a plus.
· Proficient in Microsoft Office applications, webinars, and other productivity focused tools.
· Experience with membership databases such as CRM/ AMS highly desired.
· Experience working with budgets highly desired.
· Ability to communicate with a variety of stakeholders, including members, key executive staff, and volunteer leadership (Officers, members of the Board of Directors, members of the House of Delegates, ision/section chairs, committee members) requiring a high level of finesse, diplomacy, and professionalism.
· Thrives on extreme attention to detail, policy, and its implementation.
· Ability to deliver high quality, accurate work is necessary. Excellent writing, proofreading, and editing skills required.
ASA Benefits:
As part of the health care community, we offer a full slate of health, financial, and wellness benefits to support personal and family needs, including quality medical, dental, and vision insurance at a reasonable cost, 401K match, a free fitness center, breastmilk shipping, CALM subscription, volunteer committees, employee resource groups, and much more.
Travel Required
Yes. Under 10% air travel required.
100% remote workbostonma
Title: Verification Development Representative
Location: Remote (Boston, MA only)
Department: Operations
Job Description:
About the company
Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Founded by a former FBI agent and backed by leading investors including Andreessen Horowitz, Y Combinator, and Thiel Capital, Kodex has become the industry standard for secure data exchange. Our platform supports over 15,000 government agencies in 190 countries and is trusted by industry leaders like Coinbase, Stripe, and AT&T.By transforming a traditionally complex and manual process into a streamlined digital workflow, Kodex helps organizations strengthen compliance, enhance security, and reduce operational costs by millions each year. We bridge the gap between companies and authorized requestors, ensuring that sensitive data is handled with uncompromising security, transparency, and efficiency.
The Role
Kodex is looking for a detail-oriented and proactive early-career professional to join our team as a Verification Development Representative. This is a unique opportunity to gain hands-on experience at the intersection of technology, public safety, and global investigations.
In this role, you'll manage our support inbox and assist with critical law enforcement inquiries — acting as the first point of contact for incoming requests. You’ll help organize data, triage requests, and support outreach to our government partners, all while learning how secure data flows between companies and government agencies.
This position is ideal for recent graduates or entry-level professionals who are interested in breaking into threat intelligence, trust & safety, or national security technology — and want to grow in a high-ownership role at a fast-moving startup.
Key Responsibilities
Monitor and manage the company’s support inbox and related ticketing systems.
Triage incoming requests, escalating urgent cases and assigning tasks as needed.
Draft clear, professional, and empathetic responses to customer and law enforcement inquiries.
Log, organize, and maintain an intelligence data database.
Maintain accurate logs of requests and resolutions to ensure accountability and follow-through.
Growth Opportunities
Conduct data analysis on inbox activity to identify trends and recurring issues.
Assist with outreach to domestic and international law enforcement partners.
Develop and refine operational processes for responding to support requests.
Contribute to Kodex’s threat intelligence knowledge base and process documentation.
Conduct investigations into the validity of law enforcement requests.
What you bring
Any work experience in customer support, operations, or data entry (including internships).
Strong written and verbal communication skills with professionalism in sensitive contexts.
Excellent organizational skills with attention to detail and follow-through.
Ability to prioritize tasks and remain calm under pressure.
Comfort working with structured and unstructured data (e.g., spreadsheets, ticketing systems, Slack exports).
Nice to have
Interest in threat intelligence, compliance, or global investigations.
Experience with tools like Front, ClickUp, or similar email and ticketing systems.
Basic data analysis skills (Excel/Sheets, SQL, or similar).
What Makes You Successful
You’re proactive and not afraid to follow up.
You’re highly detail-oriented and take ownership of your work.
You bring professionalism to every customer and partner interaction.
You’re eager to grow into threat intelligence and operational roles at Kodex.
Benefits
Remote-first in the Boston area
Biannual offsites in exciting locations. Past trips include Seattle, Miami, Nashville, and San Francisco
Competitive salary and meaningful equity
Unlimited PTO + 14 company holidays
12 weeks of fully paid parental leave, with a flexible return-to-work policy
Comprehensive medical, dental, and vision plans
401(k) retirement plan
Dynamic Environment: Work on impactful, high-priority matters with opportunities for professional growth.
**Equal Employment Opportunities at the Company
**Kodex is committed to hiring talented and qualified iniduals with erse backgrounds for all of its tech, non-tech, and leadership roles. Kodex believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.100% remote workus national
Title: Human Resources Onboarding Specialist
Location: Remote
time type
Full time
job requisition id
JR02185
Job Description:
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!
This role will provide consistent and centralized support to the Talent Acquisition team by driving the onboarding process in an efficient and timely manner, while preserving a high-quality candidate experience and representing the SitusAMC brand. Working closely with prospective talent, clients and stakeholders, this role provides a strategic approach to onboarding while cultivating a productive and professional environment.
Essential Job Functions:
- Monitor and conduct onboarding process with the support of IT, Training team, HR, and other departments to create an efficient workflow and follow up when needed
- Continuously evaluate, develop, recommend, and implement updates to organizational & departmental policies and procedures to identify improvements
- Create and own documentation of all standard operating procedures for Talent Acquisition and Onboarding teams; update as needed
- Partner closely with clients at all levels to coordinate communication and onboarding processes while maintaining professionalism and good judgment
- Create, manage, and provide end to end support of the Talent Acquisition process by opening requisitions, posting jobs, preparing offer letters, handling pre-employment background screens and drug tests
- Review, analyze and/or interpret background check results while maintaining compliance with company, state, federal and client policies and contracts with minimal supervision. Escalate issues to Management when necessary
- Will complete administrative tasks as needed such as data entry and integrity audits for confidential employee information, regarding Eligibility to Work (I-9), required documents, signatures, and employee data
- Will be involved in short term and long term goal planning for the Talent Acquisition department
- Provides training and guidance to team members on processes and procedures as updates occur
- Other activities as may be assigned by your manager
Qualifications/ Requirements:
- Bachelor’s degree in related field, preferably Human Resources emphasis/major or equivalent combination of education and experience
- Entry level professional with some exposure to Human Resources, preferably in Recruiting
- Experience with scheduling and high-volume calendar management
- Independent judgment is required to plan, prioritize, and organize ersified workload, recommends changes in programs and procedures related to areas of responsibility
- Strong analytical ability, good judgment, and multidimensional thinker
- Self-starter with strong ownership skills, willing to go above and beyond the job description, thrives in a fast-moving environment
- Customer service approach is equally balanced with the ability to support an efficient process and work with stakeholders to meet deadlines while maintaining a high level of confidentiality
- Highly organized with the ability to prioritize multiple functions and tasks while managing time efficiently
- Demonstrated creative problem-solving skills
- Proficient in Microsoft Office including Teams and calendar/meeting applications
- Experience with applicant tracking systems a plus
- Must be a strong team player that loves to bring new ideas to the table
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$55,000.00 - $75,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal
anywhere in the world
About Us For decades, we've been dedicated to supporting working families by providing essential protection and peace of mind. Through partnerships with respected organizations, unions, and associations, we ensure that iniduals and families have access to programs that safeguard their futures. Our mission is to deliver stability, care, and consistent service to every member we serve. The Opportunity This is more than just a job-it's the chance to start a long-term career with impact. You'll be working with families and members who have already expressed interest in learning more about their benefit options. Your role is to guide them through the process, answer their questions, and help them make informed decisions. What You'll Do Conduct virtual consultations with members via phone or video call Explain benefit programs in a clear, simple, and professional manner Provide ongoing support, follow-up, and policy reviews Ensure accurate documentation and compliance throughout the process Build trusted relationships with clients and their families What We Offer Weekly pay with performance bonuses (average first-year earnings $55K) Career growth opportunities with clear advancement into leadership roles Remote-first flexibility to work from the comfort of your home Comprehensive training & mentorship to set you up for success Recognition through bonuses, travel incentives, and performance rewards What We're Looking For Strong communication skills (verbal and written) Comfortable with technology (Zoom, online documentation, etc.) Motivated, coachable, and eager to grow into leadership roles Ability to work independently in a remote environment High school diploma or equivalent (post-secondary an asset) Must be legally eligible to work in Canada/US
About us:
We are Publitas! We’re a remote-first, fast-growing SaaS company helping brands turn static content into digital discovery experiences that drive results.
We’re not about busywork, hierarchy, or hand-holding. We hire sharp minds, trust them fully, and measure success by real results, not noise. If you thrive in autonomy, challenge, and high ownership, you’ll love it here.
This role is for you if you…
You have 3+ years of experience in customer success, account management or client-facing roles in a B2B SaaS environment.
Speak and write fluently in Dutch – this is non-negotiable
Are a proactive problem-solver with strong critical thinking and a customer-first mindset.
Are comfortable using tools like HubSpot, Slack, Zoom, and CRM/CS platforms.
Thrive in a fast-paced, fully remote culture and love working with international teams.
Communicate clearly, diplomatically, and with empathy.
This role is NOT for you if you…
Need layers of process or someone to constantly tell you what to do
Prefer “business as usual” over change
Want a team where mediocre is okay
Have never worked remotely and think async means “lonely”
Are waiting for permission instead of taking initiative
Job requirements
As a CSM at Publitas, you will focus on Customer Retention, Onboarding and SaaS client management. In more detail:
You will own a portfolio of customers mainly in the Netherlands, supporting clients in retail and e-commerce to reach their business goals through Publitas.
Understand each customer’s objectives, create tailored success plans, and act as a strategic advisor throughout their journey.
Drive retention, expansion, and renewals while identifying up- and cross-sell opportunities that align with customer needs
Manage onboarding and product training, ensuring each client launches successfully and reaches value fast.
Proactively supporting users via email and video calls - resolving inquiries, managing customer admin, and guiding them toward solutions and value without delay
Monitor key account health metrics and act swiftly to resolve issues or risks of churn.
Collaborate closely with Sales, Support, and Product, ensuring seamless handovers and a unified customer experience.
Contribute to our learning culture, sharing insights, customer feedback, and process improvements.
Who you are…
Customer champion: You put client goals at the center and work relentlessly to help them succeed.
Proactive problem-solver: You don’t wait for instructions - you spot risks early and act fast.
Strategic advisor: You go beyond support and guide customers toward growth and expansion.
Clear communicator: You explain complex things simply and handle tough conversations with empathy.
Ownership-driven: You take responsibility for outcomes, not just tasks.
What We Provide to Help You Win…
Salary: €45,000–€65,000 per year (gross), depending on your experience level and location.
25 vacation days + your local national holidays
A top-tier MacBook and remote-ready gear
Monthly wellness budget to invest in your health
Co-Working allowance
Events, training, or courses that directly and primarily contribute to your work at Publitas
Free books on Kindle and Audible
Free Publitas Swag (merchandise)
How to Apply…
We don’t ask for CVs or cover letters. Why? Because they rarely tell us who you are or what you’re truly great at.
Instead, we ask smart questions and give you a chance to show us what you’d bring to the role.
No fluff. Just real insight into what it’s like to work together.
extonhybrid remote workpa
Subscription Renewal Representative
Location: Hybrid, Exton, PA
Job Description:
Company: Bentley Systems
Position Summary:
Bentley Systems is seeking a Subscription Renewals Representative who will be a key member of the team responsible for following up on contract renewals in our Financial Operations department. As a key member of the team, the Subscription Renewals Representative will be handling disputes, service requests and other activities related to subscription renewals. If you are an inidual with exceptional organizational and communication skills with strong relationship skills, we would love to hear from you!
Responsibilities:
- Contacting current SELECT subscribers to secure renewal of software maintenance program (Bentley SELECT).
- Positioning the SELECT program’s features and benefits for the user with the goal maintaining the SELECT program.
- Communicating current SELECT program offerings.
- Discussing loss mitigation strategies with internal and external customers as to reduce the potential for loss of Bentley SELECT including Portfolio Balance, Inactive, License Surrender and/or Cancellation.
- Processing any/all applicable paperwork required when loss mitigation is confirmed.
- Providing notice to Sales/Management of loss mitigation and value for sale impact.
- Responding to user (includes internal and external Bentley users) inquiries/requests.
- Processing Service Request(s) and Dispute Cases as assigned.
- Being knowledgeable in the use of SAP CRM database, SAP Interaction Center, ReportTool
- This is a full-time role expected to work 40 hours per week, hybrid in Exton, PA.
- Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
- This role does not require travel.
Qualifications:
- Bachelor's degree in Business Administration, a related field, or 2 years of customer service experience in a corporate environment.
- Excellent people and communications skills
- Team player
- Strong relationship skills and the ability to work through long renewal cycles.
- Organizational skills, time management skills and ability to work independently are a must
- Self-starter who is driven to achieve more
- Able to easily and clearly explain processes to users
- Able to process Disputes/Service Requests and Renewal Calls in a timely manner and with few mistakes
- Open to constructive criticism, learns from mistakes
- Able to learn new skills quickly and adopt changes
What We Offer:
- A great Team and culture – please see our Recruitment Video.
- An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
- Competitive Salary and benefits.
- The opportunity to work within a global and ersely international team.
- A supportive and collaborative environment.
- Colleague Recognition Awards.
About Bentley Systems
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com
Equal Opportunity Employer:
Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Title: Planning, Associate Specialist
Location: Santa Monica CA US
Job ID: 3912
Job Family: Transmission & Distribution
Pay: $33.46 – $50.19
Job Description:
Become a Planning, Associate Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll support the Planning Organization by assigning, tracking and balancing work assignments along with other Planning related tasks.
As a Planning, Associate Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone.
Responsibilities
- Responsible for the identification, prioritization, and assignment of projects to the appropriate planners and field planning technicians
- Management of design progress, project specific obligations and requirements in preparation for construction
- Provide external customer interface on project status, specific to work order status or in support of the planner/field planning technicians
- Verify new service requests, work orders, and contact customers to clarify scope, timeline, and specifications daily
- Analyze scope of work to appropriately assign to planners or field planning technicians in Design Manager and update information in SharePoint
- Review work order management data and weekly project status reports for completeness and accuracy and make updates and corrections as appropriate, including tracking of projects
- Interface with the planners and field planning technicians to ensure that the project’s status is up to date and accurate, including providing a report out to leadership of progress
- Process notifications of issues and completion from customers and team
- Set-up and administer SharePoint sites to organize, share, and protect information, including maintaining all vital reports and updates to leaders
- Maintain a safety conscious work environment
- A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity
Minimum Qualifications
- Experience in Electrical Utility Distribution Design, Transmission Design or Distribution Line construction.
- Possess a valid Class C Driver’s License.
Preferred Qualifications
- Experience working in the electric utility industry.
- Experience with Design Manager, SAP and Microsoft Office products.
- Experience using Microsoft Excel advanced analytical functions, such as: VLOOKUP, Pivot Tables, conditional formatting, and chart/graph data visualization tools, to support efficient planning.
- Experience with Project Management.
- Experience wtih Customer Service.
Additional Information
- This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
- Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
- Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
- The primary work location for this position is Santa Monica, CA (Santa Monica Service Center). However, the successful candidate may also be asked to work for an extended amount of time at alternate work locations.
- This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.
- Relocation does not apply to this position.
- This position is eligible for a location-based incentive. Incentive is offered if commitment is made to work on-site and to remain in specified work location for an agreed-upon timeframe.
About Southern California Edison
The people at SCE don’t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
100% remote workalmontgomery
Job Title: Customer Service Representative
Location: AL-Montgomery
Job Description: Description
Job Title: Customer Service Representative
**This position is fully remote, but candidate must reside within 50 miles of a Veterans Affairs Medical Center (VAMC)**
Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders’ employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek iniduals with strong passion for what we do and our commitment to quality service.
Summary - This is a contingent opportunity and would begin work upon the contract award.
The Veteran Experience Office (VEO) is part of the U.S. Department of Veteran Affairs and its purpose is to improve how Veterans, their families, caregivers, and survivors interact with the VA. The VEO Call Center connects callers to benefits (VHA), health care (VBA), and memorial services (National Cemetery) to provide efficiency and effectiveness across multiple VA programs.
The Customer Service Representative (CSR) provides front-line operational support to Veterans for the Veterans Experience Office's (VEO) Contact Center. The CSR assists Veterans by directing them to the proper resources to resolve questions, issues, and complaints. Information requests are received from a wide variety of iniduals, primarily Veterans and their family members and/or representatives, and responses are coordinated from multiple channels (e.g., phone, email, webchat).
Essential Duties and Responsibilities
- Provide comprehensive, empathetic and immediate support and assistance to Veterans by maintaining an in-depth knowledge and understanding of departments, services and federal regulations that facilitate access to entitled programs
- Conduct service recovery or call de-escalation as appropriate
- Use knowledge management tool to locate process or information needed to assist the customer
- Respond to a high volume of inbound calls, emails, and webchats using established procedures and techniques (e.g., ask probing questions or repeat back what was said) to clarify what is needed
- Select or recommend the appropriate VA service or department to handle a particular issue or question and provide a warm transfer call to the appropriate VA Specialist
- Document call details, service requests, issues, follow-ups, etc., accurately and within the expected time frame
- Maintain confidentiality of callers and protect sensitive information (personal data, medical data)
- Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public
Supervisory Responsibilities
This position has no supervisory responsibilities.
Required Qualifications
- Must be located within 50 miles of a Veterans Affairs Medical Center (VAMC).
- High school diploma or GED.
- At least six (6) months of customer service experience in a professional office-based environment (virtual or in-person).
- Excellent written and oral communication skills.
- Ability to work under pressure and handle stressful situations.
- Strong technology skills, as well as ability to navigate multiple computer systems simultaneously.
- Strong data entry/typing skills with a high degree of accuracy.
- Ability to hardwire to high-speed internet (i.e., min 25 Mbps download and 10 Mbps upload, both without any delay) for technical setup.
- Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction.
Preferred Qualifications
- Prior experience in a similar role with the VEO.
- Experience working in a call center or contact center.
- Experience working in a virtual environment.
- Familiarity with the military and veteran community programs.
Other Requirements
- Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.
- This position requires access to U.S. Government facilities and systems. U. Citizenship, a valid driver's license, transportation, and auto insurance are required.
Competencies
To perform the job successfully, an inidual should demonstrate the following competencies:
- Ability to work both independently and as part of a team.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Time Management – Effectively prioritizes tasks, manages workload, and meets deadlines while maintaining accuracy and quality of work.
Physical Demands: Must have a home office setup. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
Work Environment: The noise level in the work environment is usually quiet. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
Title: Associate Schedule Coordinator
Location: Riverhead, NY, US
Company: LIPAPRD
Requisition: 82088
PSEG Company: PSEG Long Island
Salary Range: $ 57,800 - $ 96,200
Work Location Category: Hybrid Fixed
We’re one of the country’s largest energy companies, with a vision of powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:1. Onsite – roles where employees are expected to be onsite daily.2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week.3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits eligible the first of the month coincident with or following your date of hire., designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.
PSEG is not offering visa sponsorship for this position.Job Summary
The Associate Schedule Coordinator will schedule and manage the day to day relationships with relevant internal and external stakeholders in order to manage project dates, schedule resources, ensure work progression and deliver appropriate solutions to effectively meet/exceed Customers expectations and fulfill capital project in-service requirements.
Job Responsibilities
Include but are not limited to:
- Manage the day to day relationships with relevant internal and external stakeholders in order to understand project dates needed, schedule resources, ensure work progression and deliver appropriate solutions in line with policies and processes.
- Facilitate periodic scheduling meetings with key stakeholders in order to fully explain scheduling decisions, review strategy, and support the implementation of policies and process.
- Attend bi-weekly work plan meetings to discuss aggregate workload and make adjustments as necessary.
- Determine & apply resource strategies, including roving, overtime, and contractor usage to ensure efficient scheduling and resolve scheduling conflicts.
- Effectively communicate scheduled priorities and changes across lines of business.
- Manage backlog of work available for scheduling, as well as assisting with overall design & construction backlog management.
- Communicate with customers to coordinate appointments, schedule outages, resolve inquires, and any other communications that may be necessary.
- Work with the Inside Plant management to schedule capital and O&M work
- Work with the Overhead/Underground management to schedule capital and O&M work using the scheduling tool and maintain the tracking of all work while progressing the jobs.
Job Specific Qualifications
Required Education, skills and competencies:
-Associates Degree
OR
-High School Diploma/GED with 2 years of experience managing the scheduling of customer related appointments.
-Demonstrate personal accountability and excellent organizational skills to deliver performance excellence.
-Knowledge of relevant industry practices, local labor agreements, geographical constraints, electrical equipment, vehicles, tools, construction practices, and understanding of corporate finance & budget practices.
-Effective communication and interpersonal skills are necessary to effectively interface and communicate with people at all levels across organizational boundaries.
-Proficient in relevant software e.g. Microsoft Office, CAS, & EGIS and have the technical ability to quickly learn new systems and applications.
Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810).
As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.
For all roles, PSEGLI’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.
PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs iniduals.
PSEGLI is committed to providing reasonable accommodations to iniduals with disabilities.100% remote workpapittsburgh
Title: Client Solutions Manager
Location: Pittsburgh, PA
Full Time
Logistics and Transportation
Mid Level
Job Description:
Beemac Logistics is looking to build our Salesforce! We need dynamic, competitive, and entrepreneurial minded iniduals who are motivated by unlimited earning potential. This is a unique inside sales position with the ability to make a SIX-FIGURE income in as little as 18 months! It is an opportunity to grow a book of business and build meaningful relationships in the transportation logistics industry. In this role you can earn cash bonuses, become a Vice President, and work from home days possible after achieving sales goals and KPIs benchmarks.
What makes a successful Client Solutions Manager (CSM):
- As a successful CSM, you will act as a business owner, entrepreneur and customer service specialist determined to build your own book of business by being the single point of contact for all your customer’s needs.
- Utilizing expert oral and written communication skills to build and maintain positive relationships with new and existing customers.
- Partnering with sales leadership and wanting to “think outside the box” to create strategies for prospecting new business.
- Using your personality and possessing positive energy to impact others and your working environment.
- Enjoy working as a team in a very fast paced environment to deliver value added solutions.
- Practicing effective time management to organize your day and avoid getting easily distracted.
- Being an inquisitive, quick learner and paying attention to small details.
- Never settle! Be competitive and willing to take initiative to put your customers first.
- Most of all, have the drive to grow your book of business continually and consistently!
Day to Day Functions of a Successful CSM:
- Call existing customers and utilizing Partnership Selling to increase sales.
- Prospect new business and forge new relationships daily.
- Work with operations to build and track loads.
- Negotiate rates with carrier partners and valued clients.
- Utilize multiple forms of communication such as telephone, e-mail, instant messenger, and other support software.
What you need to bring to the table:
- You must be able to work full-time Monday through Friday.
- A detailed career development program that offers incentives and rewards in the following areas: income, job title, time-flexibility plus education/training.
- A College Degree is preferred. However, relevant advanced sales or industry experience will be considered.
- Previous sales or customer service experience preferred.
- Must possess the qualities of an entrepreneur with strong independent and teamwork skills.
- High energy and enthusiasm.
- Driven by a high moral and ethical compass.
- Willingness to conduct and build your business confidently over the telephone and face-to-face.
Why you should join us:
- We are growing at a fast pace with consistent year over year revenue increases of more than 100%.
- We offer a dynamic/progressive company culture that values our employees as our greatest assets.
- Our industry experienced supervisors and managers act as advocates and coaches rather than bosses.
- We believe that “Relationships Move Loads.” Simply put, when YOU SUCCEED, WE ALL SUCCEED!
The Many Benefits of Beemac:
- Competitive base salary (commensurate with experience) plus UNCAPPED COMMISSIONS POTENTIAL!
- Potential to grow a 100K book of business in less than 18 months
- 401(k) program plus company matching.
- Paid Time Off and Paid Vacation Holidays.
- Health/Dental/Vision coverage.
- Potential to work remotely or from wherever you choose
- Career Development
- Work/Life Balance
Beemac Accomplishments & Company Awards:
⮚Ranked 48th largest freight brokerage firm in the U.S. by Transport Topics 2025
⮚Ranked 94th in Top 100 logistics companies Transport Topics 2025
⮚Named a winner of the Pittsburgh Post-Gazette’s “Top Workplaces 2025” Award.
⮚Ranked as a top 10 flatbed carrier by Transport Topics 2024
⮚Ranked No. 2925 on the Inc. 5000 list 2024
⮚Top 500 largest for-hire Carriers by Freight Waves 2023
100% remote workmilwaukeewi
Title: Field Execution Specialist LC (Milwaukee) (Remote, WI)
Location: WI-Remote
Job Description:
Summary
La Colombe's Field Execution Team brings the vision of the La Colombe brand to life in-store. We're a dedicated team. And it's easy to be dedicated when you're a part of something much bigger than yourself. We've got an insatiable appetite for making a difference for our customers and the consumer by delivering the world's best Ready-to-Drink Coffee within arm's reach of the customer, no matter where they are. Our Field Execution Specialists will be responsible for enhanced in-store selling and directly influencing distribution, pricing, promotional and POG compliance within their territory. While in-market, these La Colombe team members will be responsible for up-selling, fulfillment/replenishment guidance with account managers, focusing on execution and merchandising for stores in the assigned area and by building the La Colombe business through new store acquisition. The Field Execution Specialist will own the execution of sales and merchandising plans designed to increase sales, profits and market share in their assigned territory
Responsibilities
Spend 4-5 days a week (80% - 100% of your time) in the market as the face of the La Colombe Brand, interacting with customers, consumers and our distributor partners to grow the brand Execute and close sales calls to achieve target sales goals by influencing and partnering with DSS's (District Sales Supervisors) and AM's (Account Managers) at your local distribution branch Work closely with Account management and merchandising teams to influence orders and coordinate in-store execution, holding your distributor partners accountable to the in-store milestones Manage the timely execution of all sales programs and initiatives to ensure maximum sales and profitability for La Colombe and the retailer Sell-up promotional programs for incremental space and ensure customer compliance to trade calendars agreed to at the corporate buying desk Identify and capitalize on opportunities to increase sales, space and productivity in an account while maintaining satisfactory customer service Maintain appropriate product inventory levels as a way of limiting out of stocks and proper merchandising behaviors by building relationships with your local bottling counterparts Represent the store-level customer point of view internally with reports on customer needs, problems, interests, competitive activities, and potential for new products and services; be the voice of the customer Transport, replace and maintain point of sale advertising as appropriate for accounts Pack out & merchandise La Colombe product needed to help support display & out of stock activity Support the brand with in-store demos, sampling and in market sampling support
Requirements
Bachelor's degree in a related field with 0-2 years of experience or a combination of education and 5+ years of consumer products industry experience Strong selling skill set and ability to influence store/ownership personnel through fact-based data selling Self-motivated and ability to work independently within a large market and multitask across a large number of stores and to interact with adjacent stakeholders (bottler partners) to build relationships and scale in market through productive collaboration and constant communication Effective time-management & scheduling skills, with the ability to balance multiple projects simultaneously Strong interpersonal and communication skills and ability to effectively articulate field insights to management Entrepreneurial spirit and enthusiasm for food & beverage industry Excellent written and verbal communications skills; able to effectively communicate cross-functionally and through all levels of management Periodic lifting, bending, reaching and kneeling Occasional weekend work Must have a personal vehicle and excellent driving record for use during work hours 20% travel outside of home territory required
About Us
Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafés nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals. Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets. For more information, please visit www.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn. Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws. Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, paid volunteer time off and military service leave. Compensation Range: $49,000.00 - $74,000.00, plus bonus.
cofort collinshybrid remote work
Working Title: Events Coordinator
Location: CO-Fort Collins
Job Description:
Proposed Annual Salary Range$53,000-$56,000
Employee Benefits
Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
Position End Date (if temporary)
About Colorado State University
As one of our nation’s top public institutions of higher learning and Colorado’s land-grant institution, Colorado State University is committed to making things happen – from the classroom and the laboratory to communities across the world. Colorado State University aims to continue its growth as a top-tier destination for talented students, while also passionately pursuing its mission and heritage as the land-grant institution for the state of Colorado. Our campus is the heart of Fort Collins, at the base of the Rocky Mountains, and only an hour from the Denver metropolitan area. The wide-open spaces, 300 days of sunshine each year and majestic backdrop make Fort Collins, a city with a population of about 150,000, an attractive place to work, live, and learn. Fort Collins and Colorado State University regularly top the “best of” categories for livability and employee support.
About the Office of Admissions
The Office of Admissions, located in the Division of Enrollment and Access, is tasked with enrolling an incoming student body consistent with the mission and vision of access, research, teaching, service and engagement at Colorado State University. Admissions is responsible for coordinating enrollment efforts across the university related to inclusive recruitment and counseling, marketing, application, strategy, and technical support functions for most prospective students. With over 50 full-time staff and an additional 60 student employees, duties range from marketing and communication, prospective student events, application processing and decisions, enrollment strategy, recruitment and outreach, customer service, systems support and data analytics. Through innovative and strategic approaches, Admissions strives to balance its growth in attracting an increasingly erse and well-prepared student body while remaining true to its land-grant mission and heritage. We employ a holistic, comprehensive review process to select new undergraduates, not only in light of their preparation, but their potential to successfully contribute to the campus and world community.
About the Unit
The Engagement and Outreach team currently consists of the Director, the Associate Director of Engagement, Associate Director of Outreach, the Assistant Director of Events, Assistant Director of Engagement, three professional staff members and approximately 60 student ambassadors. The unit is charged with engaging with campus partners, external constituents and alumni to assist in reaching the university’s enrollment goals. Additionally, this unit coordinates group visits, daily information sessions, and large recruitment events.Position Summary
This position reports directly to the Assistant Director of Admissions Events and is a member of the Engagement and Outreach Team in the CSU Office of Admissions. The Events Coordinator is directly responsible for planning, managing, and producing on-campus, off-campus, and virtual recruitment and outreach events. This includes large visit programs (1000-2000 attendees) for prospective students and those admitted to CSU; all recruitment events for special populations (transfers, veterans, scholar recruitment, counselors, VIPs, and initiatives tied to access); and supporting the Ammons Hall visitor experience (30,000+ visitors/year.) This person will partner with colleagues in the unit to plan and execute Admissions events from start to finish, including managing task for teams and partners, room reservations, catering, decorations, staffing, and processing of all necessary event forms, purchase requests, payments and contracts as required by the university. This is a full-time, 12-month Administrative Professional position. It is based on campus with opportunities to work in a hybrid format. Other responsibilities include development of Surveys and collection and analysis of event feedback, managing inquiries submitted to the Engagement and Outreach general visit inbox, and supporting foundational admissions activities as needed, including front desk coverage, daily information sessions, and ambassador oversight.
Required Job Qualifications
- A bachelor’s degree in education, liberal arts, hospitality, counseling, business, or a related field
- 1 year of event planning experience or campus visit programming experience
- 1 year of demonstrated leadership and or professional experience working with high school or college students (experience gained while working as a college student will be considered.)
- Personal or professional interest in access recruitment as demonstrated by participation in relevant training, persistent effort, or active planning.
- Able to work irregular work hours, including evenings and weekends
- Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date.
Preferred Job Qualifications
- Previous admission or college counseling experience or related higher education experience (student experience will be considered)
- Experience providing a high level of customer service to erse populations
- Proven ability to work collaboratively and independently
- Experience utilizing data for assessment purposes
- Experience managing budgets
- Strong written and verbal communication skills
- Strong organizational skills.
- Ability to speak, read, and write fluently in Spanish
Essential Duties
Job Duty CategoryEvent planning, management, and production
Duty/Responsibility
- Complete a needs assessment with the assistant director of events to determine the goals of the event and provide ideas, recommendations and/or solutions to achieve the objective for the event.
- Assess and develop risk management plan, which may include weather contingencies, speaker no-shows, crowd control, and traffic management among others.
- Troubleshoot unexpected issues as they arise during the planning and execution process to accommodate and follow through with necessary resolutions.
- Develop project timelines and task lists for each event.
- Develop agenda by working in partnership with program managers to create programming to meet goals and objectives of events by proactively reviewing, identifying, and providing data from prior years from students, guests, staff, and campus partners.
- Manage and oversee event budgets of up to $50,000, including tracking and approving all expenditures, monitoring budgets throughout the event cycle, and making timely adjustments as needed. Provide financial projections and recommend alternative solutions to ensure events remain within established budgetary limits.
- Request all necessary communications for each event from the Marketing and Communications Team. Review and approve communications including promotions, upon registration, event reminders, cancellations, payment confirmations, payment reminders, and post event thank you and feedback requests.
- Plan, examine and define the following components for the event venue: space needs/rentals, catering, technology, parking, hotel room blocks, transportation, material shipments, special requests involving facilities management for environmental services, trash, and tables.
- Determine if vendors or contractors are needed for each event. Select the most appropriate vendors, request quotes/proposals, conduct contract negotiations, review orders before, during and after events. Post-event, review invoices and submit to the Business Services team for remittance of payment.
- On the day of the event, manage timing, logistics, staffing, vendors, venue, guest needs and any other matters that may arise.
- Provide superior customer service to all guests, campus partners, and other event support attendees so they feel respected, informed, and valued.
- Stay current on event planning and management software. This includes, but is not limited to, Slate, Qualtrics, Zoom, Microsoft office. Train and work with internal (Admissions) and external stakeholders (campus/academic partners and prospective students/families) on how to use the programs for events.
- Reserve and fulfill golf carts and motor vehicles for Admissions and Campus Partner events as needed.
Percentage Of Time65%
Job Duty CategoryEvent Analysis and Reporting
Duty/Responsibility
- Develop, design, and review assessment surveys to be distributed to campus partners and event attendees.
- Examine events, programming, and communications with a lens of accessibility for the audience, ensuring that the event welcomes guests from all backgrounds and is representative of various identities.
- Coordinate and manage all event calendar invitations for the Office of Admissions, including scheduling events in Outlook and ensuring distribution to all staff. Organize, lead, and participate in event pre-planning and post-event debrief meetings, gathering feedback from participants to provide actionable recommendations for future events.
- Support the Office of Admissions’ general visit email inbox
Percentage Of Time15%
Job Duty CategoryManage Swag Inventory
Duty/Responsibility
- Maintain and update standard operating procedures for using and requesting all Admissions swag items.
- Maintain accurate inventory counts using Admissions Inventory Management (AIM) program.
- Ensure security of physical storage of items both in Ammons and Centennial.
- Fulfill swag requests for events and VIP visits as needed.
Percentage Of Time10%
Job Duty CategoryOther duties as assigned
Duty/Responsibility
- Present Office of Admissions Daily Information Session presentation as needed
- Support the Principles of Community and participate in at least two professional development activities each year.
- Participate in and assist with other office-wide programs and activities as assigned or offered, such as professional development, University meetings, committees etc.
- Represent CSU professionally at on- and off-campus events.
- Provide event planning and management advice to internal and external partners, as needed.
- Participate in professional associations such as the Colorado Council on High School/College Relations, Rocky Mountain Association of College Admissions Counseling, and Collegiate Information and Visitor Services Association.
- Partner with Engagement and Outreach Coordinators to ensure a welcoming and positive experience for all visitors to Ammons Hall.
Percentage Of Time10%
EEO
Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
References Requested
References Requested
Minimum Requested3
Maximum Requested3
anywhere in the world
We're looking for motivated and caring iniduals who want to build a meaningful career helping families with their insurance and financial protection needs. This is a fully remote role with full training and support provided. Duties: Communicate with clients by phone, video, and email in a professional, friendly manner Answer questions and guide clients through available protection options Provide clear information and help clients understand their choices Maintain accurate records and complete required forms/documentation Work with team members to ensure clients receive timely service and support Benefits: Remote Flexibility - Work from home with a supportive online team Full Training & Mentorship - No previous experience required Steady Career Growth - Opportunities for advancement based on performance Compensation & Stability - Commission with bonuses and renewals, plus consistent support from leadership Positive Team Culture - Ongoing coaching and collaboration with peers Qualifications: Excellent communication and listening skills Patient, dependable, and comfortable working independently Organized and detail-oriented when handling client needs Willingness to complete licensing (we'll guide you through it) Customer service, call center, or client support experience is an asset Must be legally authorized to work in Canada or the U.S.
anywhere in the world
We're looking for motivated and caring iniduals who want to build a meaningful career helping families with their insurance and financial protection needs. This is a fully remote role with full training and support provided. Duties: Communicate with clients by phone, video, and email in a professional, friendly manner Answer questions and guide clients through available protection options Provide clear information and help clients understand their choices Maintain accurate records and complete required forms/documentation Work with team members to ensure clients receive timely service and support Benefits: Remote Flexibility - Work from home with a supportive online team Full Training & Mentorship - No previous experience required Steady Career Growth - Opportunities for advancement based on performance Compensation & Stability - Commission with bonuses and renewals, plus consistent support from leadership Positive Team Culture - Ongoing coaching and collaboration with peers Qualifications: Excellent communication and listening skills Patient, dependable, and comfortable working independently Organized and detail-oriented when handling client needs Willingness to complete licensing (we'll guide you through it) Customer service, call center, or client support experience is an asset Must be legally authorized to work in Canada or the U.S.
anywhere in the world
Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we are positioned at the intersection of two explosive growth markets: AI and beauty tech.
We are looking for a highly motivated Account Manager to ensure the long-term success of our customers. In this role, you will act as a trusted advisor, guiding clients through onboarding, adoption, and continued engagement with our AI skin analysis technology. You will be responsible for building strong relationships, driving customer satisfaction, and ensuring that our clients maximize the value of Haut.AI’s solutions.
What You'll Do:
- Develop and maintain strong relationships with assigned customers, becoming a trusted advisor and point of contact.
- Proactively engage with customers to understand their goals, needs, and challenges, and align our products to meet those requirements.
- Onboard new customers, ensuring a smooth and efficient implementation process.
- Regularly check in with customers to monitor their satisfaction and address any concerns or issues.
- Collaborate cross-functionally with Sales, Marketing, and Product teams to advocate for customer needs and drive product improvements.
- Provide ongoing training and support to our customers to maximize their utilization of our products/services.
What will help you thrive in this role:
- 4+ years of experience in Customer Success or Account management roles in a software or SaaS business.
- Good knowledge of eCommerce and popular platforms.
- Strong communication and interpersonal skills, with the ability to build rapport and trust.
- Proven track record of managing a portfolio of accounts and driving customer satisfaction.
- Excellent problem-solving skills and the ability to navigate challenging situations.
- Understanding of SaaS business models and AI technologies.
- Good command of the English language, other languages are a plus.
Nice to have:
- Experience in automating the collection and monitoring of customer health scores
- Proficiency in integrating CRM systems with existing company infrastructure
Why Join Haut.AI?
- Competitive base salary and clear bonus structure
- Fully remote position with flexibility across EU time zones
- Paid PTO
- Be part of a pioneering company revolutionizing the BeautyTech space
- Work in a collaborative, innovative, and supportive team environment
- Make a tangible impact on product development and company growth
- Direct impact on company strategy and market expansion
- Opportunity to grow your skills and expertise at the intersection of science and beauty
To Apply:
Please submit your CV for applying. We look forward to hearing from you!
13hybrid remote workjapantokyo
Title: Regional Director, Enterprise, Tokyo
Location: Japan - Update Location
Job Description:
About Zscaler
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.
We're looking for an experienced Regional Director to lead our Enterprise Sales and Go-to-Market team. Reporting to the Regional Vice President, you'll be responsible for:
Recruiting, hiring and developing world-class sales talent, building development plans for each sales rep, and coaching and motivating your team to overachieve on targets
Understanding and solving customer pain points through Zscaler's unique value proposition
Being the GM of your business and creating a plan for success, and accurately forecasting business performance monthly/quarterly/yearly
Acting as executive sponsor for key partners to create joint plans, generating pipeline and driving opportunities to closure
Fostering a culture which embraces DE&I
What We're Looking for (Minimum Qualifications)
15+ years of full-cycle sales experience within software or SaaS industry, including at least 5 years working with manufacturing clients
A minimum of 3 years people management experience
Bachelor's degree or equivalent experience
Progressive selling experience engaging with accounts and selling at C-Level
What Will Make You Stand Out (Preferred Qualifications)
You have established relationships with current and prospective customers
You understand the bigger picture, customer goals and how technology can facilitate them
Proficiency in strategic sales planning with experience closing net new logos
#LI-TY2
#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all iniduals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.
100% remote workengoxfordunited kingdom
Title: Escalation Resolution Associate (French speaking) Oxford
Location: Oxford, England, United Kingdom
Job Description:
About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
Perks of Working at Viator
Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
Donation matching. Give back? Give more! We match qualifying charitable donations annually.
Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
Travel perks. We believe that travel is employee development, so we provide discounts and more.
Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
Health benefits. We offer great coverage and competitive premiums.
Our Values
We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
We serve our customers, always. We listen, question, respond, and strive for wow moments.
We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Escalation Resolution Associate (French speaker) Oxford
Location: Oxford
Working Hours: 37.5 per week, ability to work any 8hr shift Monday to Sunday, with home working for late shifts. We operate a 24hrs 7 days week environment; shift assigned to you may require that you work over weekends and public holidays
Basis Requirements
Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no Wi-Fi). Proof of connectivity will be required
A minimum of six months of experience in Customer Service in an office/call centre setting
Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
Good command of English (verbal and written)
Typing, phone, and computer navigation skills
Ability to cope well in a high pressure environment while maintaining high quality outputs
Flexibility in work hours based on scheduling needs and customer demands
What You'll Do
As an Escalation Resolution Associate you will be responsible for supporting our customers by resolving their queries through phone chat and email contacts, ensuring the highest delivery of customer satisfaction. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.
If you are a people person and can deliver great customer service, this role is for you
Additional Required Skills
Customer Focus
Fluent in French speaking/reading/writing
Ability to empathise with and prioritise customer needs
Uphold company values and respect every customer
Exude patience and ownership with each customer
Ability to resolve conflicts and set appropriate expectations with customers’
Ability to determine customer needs and provide appropriate solutions
Excellent time management skills with the ability to prioritise essential tasks
Communication Skills
Ability to communicate clearly and concisely with both external customers and coworkers
Ability to document customer account activities thoroughly and concisely
Comprehension skills - ability to clearly understand and respond appropriately to the issues that customers present
Composition skills - ability to consistently compose a grammatically correct concise, and accurate written response to customer issues
Problem Solving Skills
Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
Ability to make appropriate decisions on behalf of the customer quickly and effectively
Desire to continually learn
Solution oriented and self-motivated
Ability to effectively prioritise work time to ensure efficiency
Preferred Qualifications
Ideally you will have previous call centre customer service experience
Experience delivering service through multiple channels including phone, email, chat, video calls or service through social media would also be desirable
A minimum of six months of experience handling escalated contacts with legal, regulatory, Governmental and/or PR implication
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition.
#Viator
#LI-
100% remote workindia
Title: Senior IT Support Specialist - India
Location: Pune, India - Remote
Type: Full Time
Workplace: remote
Category: IT
Job Description:
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Team
Our IT team strives to improve the employee experience and enhance business functions through the use of technology. They work with teams across the organization to provide technical support, system administration, consultation, and many other services.
What you'll be doing:
- Handle IT support requests from internal end users.
- Follow up on outstanding requests and ensure timely resolution.
- Create accounts and configure hardware as part of the on-boarding process.
- Assist with employee training and onboarding.
- Manage and monitor internal IT assets to ensure accurate inventory records.
- Support computers, printers, scanners, computer peripherals.
- Become a pro using our own platform to support our own employees.
- Take ownership of assigned IT related projects. These projects can include a wide range of tasks, including but not limited to, documentation, configuration of systems and applications, and integrations.
- Work with vendors to procure equipment
What we're looking for:
- 4-6 years of IT experience, or equivalent education.
- A strong desire to learn new technologies.
- Process driven and highly organized.
- The ability to give and receive constructive feedback.
- The ability to thrive in a fast-moving, team-oriented, collaborative environment.
- You can demonstrate critical thinking to resolve day-to-day end user issues.
- You are a people person with strong customer service and troubleshooting skills.
- Vendor management.
- Proficient in Mac OS X and Windows. We’ll throw a few Linux systems in there to keep you on your toes.
- Ability to translate technical information to non-technical users.
- Experience with SSO.
- Scripting in PowerShell (Python would be a plus).
- ITIL awareness a plus.
#LI-YI1
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are iniduals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
#LI-Remote #BI-Remote
100% remote workus national
Location: Remote
Type: Full-Time
Workplace: remote
Category: Client Success
Job Description:
The Service Excellence Director leads our efforts in elevating how we resolve client escalations and drives delivery excellence across our organization. This is a leadership role reporting directly to the VP of The Client Organization (TCO), and serves as the connective tissue across teams to ensure swift, consistent, and transparent resolution of client issues while scaling our operational maturity.
Responsibilities
- Client Escalation Oversight:
- You will facilitate recurring cross-functional client escalation forums that ensure rapid issue triage, root cause analysis (RCA), and resolution.
- You will drive accountability across functional partners for RCA completion and timely resolution of client-specific issues.
- You will identify escalation themes impacting multiple clients and lead efforts to address systemic gaps in service delivery.
- You will partner with Product, Engineering, Member Care, Clinical, and IBEX to prioritize escalations by impact and urgency, ensuring focus on the most critical client needs.
- Performance Tracking & Reporting:
- You will define and implement Service Level Agreements (SLAs) with each cross-functional partner.
- You will monitor and report on SLA adherence using a scorecard segmented by client segment and functional area.
- You will deliver a monthly escalation report to the VP of Client Organization summarizing:
- Volume of escalations, days open, escalation rates (per thousand), client MSAT, and NPS, SLA performance, cross-functional ownership, trends by client segment and functional domain.
- Client Service Recovery / High-Risk Client Mitigation:
- You will aggregate and analyze high-risk client mitigation plans stemming from client audits and other remediation work.
- You will identify themes across these plans and partner cross-functionally to address root causes and mitigate risk holistically.
- You will ensure Client Service Recovery plans are in place where needed, collate themes, actions and accountabilities for leadership awareness, appropriate resourcing and barrier removal.
- Strategic Collaboration:
- You will partner with the Senior Director of Performance Optimization (Client Org) and Senior Director of Performance Optimization (Growth Org) to share insights and drive consistent delivery improvements around remediation processes, RCA client communications, SLA tracking.
- You will support the TCO VP in developing monthly business updates for executive leadership and quarterly board reports detailing client escalation trends and service delivery breakdowns.
- Systems & Infrastructure Development:
- You will serve as a leader in defining and implementing a company-wide case management system to log, triage, assign, and resolve client escalations.
- You will serve as a key stakeholder in ensuring the system supports cross-functional visibility, accountability, and workflow alignment.
- Client Engagement & Voice of The Client:
- You will serve as a leader in developing, curating and delivering content to support client engagement initiatives, communications and webinars.
- You will serve as a key leader in collating information and data to support the sharing of Voice of the Client to internal IH stakeholders including reporting out Client NPS feedback, themes and service excellence work to support achievement of NPS targets.
Qualifications
- 8+ years of experience in client service delivery, program management, and customer success operations in a cross-functional SaaS or service-driven environment.
- Demonstrated success in holding cross-functional teams accountable and driving results without direct authority.
- Proven experience identifying patterns and themes in complex data sets and delivering solutions at scale.
- Strong project and stakeholder management skills with the ability to manage multiple initiatives simultaneously.
- Adept at managing through ambiguity and building structure where none exists.
- Excellent communication, executive presence, and storytelling skills—able to distill complex information into clear, actionable insights.
- A builder mindset with a passion for operational excellence, continuous improvement, and client-first delivery.
- Experience standing up or optimizing case management systems (e.g., Zendesk, Salesforce Service Cloud, Jira Service Management).
The United States new hire base salary target ranges for this full-time position are:
_Zone A: $_128,130 - $180,990 + equity + benefits
_Zone B: $_140,943 - $199,089 + equity + benefits
_Zone C: $_153,756 - $217,188 + equity + benefits
_Zone D: $_166,569 - $235,287 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.
Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included.
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
a1athensgreecehybrid remote work
Title: Service Desk Agent
Location: Athens, Attica, Greece
Type: Full-time
Workplace: Hybrid
Job Description:
Welcome to Protera Technologies, where we’re reimagining how SAP-centric organizations work in the cloud. Since 1998, we’ve been pioneers in bringing SAP and related applications to cloud-think Microsoft Azure and AWS. Our global crew, spanning the US with offices in Chicago (HQ), Athens, Greece, and Mumbai, India, is on a mission to make IT smoother, faster, and more fun for our clients.
But here’s the thing: we’re not your typical “serious tech company.” While we’re obsessed with delivering top-notch IT solutions, we’re all about keeping it real, approachable, and enjoyable. We work hard, but we also play hard—whether we’re collaborating on cloud optimizations, enhancing security, or just hanging out as a team.
At Protera, we believe in empowering SAP-centric organizations with the best tools and tech to drive growth, and we love what we do. Our values? Simple: stay curious, stay authentic, and make meaningful connections. We celebrate wins big and small, whether it's a successful project or a fun team event.
Requirements
What You’ll Do
· Effectively manage the full lifecycle of incidents and service requests received from internal and external customers.
· Answer inbound customer service calls and emails. Maintain high quality of communication with customers in all channels.
· Coordinate incident investigation, analysis and closure by escalating to appropriate L1, L2 & L3 support teams.
· Adhere to all policies and procedures of the Service Desk which operates 24/7 (shift work)
What You Bring
· University Degree or Technical/Vocational Certification in Computing, Electronics, or related IT field
· Good communication skills verbal & written in English. To be able to communicate with IT teams and departments, end users and internal customers.
· Possess keen attention to detail.
· Ability to multitask, prioritize and work independently.
· Problem solving and troubleshooting skills.
· Working a shift schedule.
· Willing to commit and grow.
· Fulfilled military service (if relevant).
Nice to Have
· Microsoft Office knowledge (Word, PowerPoint, Excel, and Outlook)
· Analytical skills
· SAP familiarity desirable
· Linux basic knowledge
· DB administration/understanding
· Understanding of ITSM tools and ITIL best practices
· Understanding in areas such as Networking or System Administration, Databases or Application Support desirable.
· Additional foreign languages will be considered a plus.
Why Join Protera?
· Work with global enterprise clients
· Learn fast with mentorship, certifications, and career growth
· Make a real impact in a company where ideas are welcome
· Flexible work setup (remote/hybrid)
· People-first culture with a global mindset
Protera is proud to be an equal opportunity employer.
We celebrate ersity and are committed to creating an inclusive environment for all employees.
Benefits
· Competitive wages and stability
· Private health insurance
· Growth opportunity and quick advancement based on performance
· Employee appreciation programs
· International and multicultural environment
· Welcoming and friendly work environment within young team
· Offices next to metro station
· Continuous training and opportunity for career development using cutting edge Cloud
· Technology & Certifications
100% remote worksouth africa
Title: Social Media Moderator (Freelancer)
Location: Remote South Africa
Type: Contract
Workplace: Fully remote
Job Description:
Carry1st is Africa’s leading games publisher and monetization platform. Our Platform business unit helps top global companies grow their player base and revenues across Africa and the Middle East; while our Studio unit acquires, develops, and publishes first-party mobile games for global audiences.
Our partners include Activision, EA, Riot Games, and NetEase and we’re backed by top investors like a16z, Bitkraft, Google, Konvoy, Sony, Riot Games, and Nas. We’re scaling awesome content by solving hard problems at the intersection of content, publishing, and digital commerce.
Think about what Carry1st can do for you in your career journey…
We are seeking a motivated and enthusiastic freelancer to join our Social Media team on a 1-year contract. You will have the opportunity to gain hands-on experience and contribute to various aspects of working in a tech company in the games industry.
You will…
Provide information and resolve customer queries on Social media about our different games, the Carry1st Shop, or different payment options
Respond to customer inquiries and complaints via all our Social Media and engagement channels
Forward and escalate issues to relevant departments and stakeholders
Provide accurate, valid and complete information by using the right tools
Track and report weekly on support activity, including key trends, query counts, and resolution outcomes.
Requirements
What makes you a great candidate?
Based in South Africa with a strong passion for gaming, especially mobile games.
You are an excellent communicator, especially in written form
You are fluent in English; proficiency in additional South African languages is an advantage.
Ability to work independently and as part of an international team environment
Proactive attitude with a willingness to learn and take on new challenges in a fast-paced environment
Great attention to detail. Accurately logging issues, following processes, and ensuring no step is missed when resolving queries.
You have the ability to quickly learn and navigate support tools, social platforms, and basic troubleshooting for gaming/payment issues.
Benefits
What will it be like to work at Carry1st?
Carry1st is a fast-paced and dynamic place to work. Our team is erse and global as we operate fully remotely across 25+ countries. At Carry1st, you will have the opportunity to…
Build awesome, industry-changing products, every day
Grow with a VC-backed startup at the intersection of gaming and fintech
Work from anywhere in the world with international teammates
We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Join us!
Learn more about Carry1st…
Andreessen Horowitz shared why they invested in Carry1st
NYSE Trade Talks interviewed Cordel about Carry1st's success in the African gaming market
Naavik hosted Cordel on a podcast to discuss Africa’s gaming landscape
About the role
We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role.
You will...
- Track customer concerns, identifying trends, and driving calls
- Work Cross-Functionally to remove customer obstacles
- Ensure every customer has an extraordinary experience
- Understand why customers wish to cancel and working on solutions to keep customers satisfied
- Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues
You are...
- Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
- Kind to your core
- Able to Adapt quickly to change
- Excellent in both Verbal and Written English Communication skills
- A Skilled Multitasker and Organizational by nature
- Experience with Zendesk, Hubspot or similar technology
Compensation:
We are hiring globally and paying $6/hour as a base salary with additional commission potential
Shifts:
Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis
Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
100% remote workflmemonm
Title: Enterprise Customer Success Manager, Nursing Health Education (Remote)
Location: Home based-Florida
locations
Home based-Florida
Ohio
Maine
Kentucky
New Mexico
View Fewer Locations
locations
Vermont
Wisconsin
Missouri
time type
Full time
Job Description:
Job Description
Enterprise Customer Success Manager
Are you a skilled relationship builder with a passion for customer success?
re you a customer focused account strategist?
About our Team
The eCSM will collaborate with the sales and implementation team on account strategy for assigned customers, understanding the vision and strategy. This role will be responsible for providing exceptional customer engagement to ensure our customers are maximizing the value of our digital product while ensuring successful retention and usage in their program.
About the Role
The Enterprise Customer Success Manager (eCSM) is a relationship strategist focused on developing meaningful partnerships with our customers. The eCSM serves as a trusted adviser and customer advocate to our new and returning partnership customers. This role works closely with cross-functional teams to design and implement inidualized customer success plans and strategies. This ensures the health, goals, and objectives of our customers are met, and business value is realized.
Responsibilities
Working closely with administrators, faculty, and students of our partnership accounts to learn and discover their needs/goals
Translating the needs/goals of key stakeholders into a Customer Success plan
Organizing, documenting, and refining customer data throughout the partnership
Managing and taking point on issues, as the customer advocate
Using teaching skills that support customer onboarding plans
Conducting training with elevated customer product value driven conversations
Providing customer with high-level service and develops innovative solutions to meet customers' business needs
Requirements
Possess prior customer success experience
Be organized with exceptional time management skills and professional agility
Have relational intelligence and strategic thinking ability
Be a team player with a demonstrated high level of collaboration
Have a strategic problem-solving mindset
Be able to effectively prioritize tasks and see them through to completion
Demonstrate proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word)
Work in a way that works for you:
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the business:
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
U.S. National Base Pay Range: - . Geographic differentials may apply in some locations to better reflect local market rates. If performed in Ohio, the pay range is - . We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Updated 3 months ago
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