Title: Customer Experience Banker - Richmond Hts, OH (32-35 hrs/wk - Full Benefits Eligibility)

Location:

Richmond Heights, OH

time type

Part time

job requisition id

R0069178

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers.  You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking,  communication and presentation.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications:

• 1 year or more in customer service in banking, financial services or goal driven retail sales. 
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

***Hours: 32-35 a week. Ability to work more hours when available and has future opportunity to move into full time.***

******Full time benefits eligibility******

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Title: Remote - Medical Receptionist

Location: Remote US, Eastern

Type: Full-time

Workplace: Fully remote

Job Description:

CareHarmony is fulfilling an opportunity in healthcare and chronic care management in an ever-changing industry. We thrive in our ability to support our providers and their patients. We are looking for an inidual excited to join a growing startup designed to bring value and quality service to population health.

CareHarmony has an immediate opening for a Remote Medical Receptionist with a solid phone presence that thrives in a high-volume environment. The Receptionist will be the primary support for all incoming calls, directing as needed and resolving minor inbound concerns.

Shift: 10:30am - 7pm CST

Pay: $14.50/hr

Duties/Responsibilities:

• Handle all inbound calls to the organization; determine the purpose/screens and directs to the appropriate department or team member.

• Routes messages and escalations to the appropriate department or team member

• Schedules appointments, reschedules as needed.

• Performs administrative and clerical support tasks.

Professional Experience:

• Required: Minimum of one (1) year experience in a Customer Support, Administrative, Healthcare Reception, Provider Office, or Patient Relations role

• Preferred: Minimum of one (1) year clinical experience

• Preferred: Active Clinical Multi-State/Compact License

Required Skills/Abilities:

• Excellent written and verbal communication skills

• Excellent interpersonal and customer service skills

• Positive, uplifting personality with a natural ability to handle and deescalate escalations

• Basic understanding of administrative and clerical procedures

• Fundamental experience working with Microsoft Office Suite or related software

Education and Experience:

• Associates' Degree or equivalent preferred

Work Environment:

Work is performed remotely, hardware provided, and the employee fulfills the internet requirement to company standards. Remote employees must maintain a professional work environment (room with a door) as if in an office setting without distractions that could disrupt the employee’s work and communication with clients, patients, or internal team members.

Title: Member Guide

Location: Watertown MA US

Type: Full-time

Workplace: Fully remote

Job Description:

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.

Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members.

We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you.

The Role

The Member Guide Associate serves as Firefly Health's frontline, playing a critical role in supporting members through their healthcare journey and ensuring the smooth resolution of varying types of inquiries. This position requires an inidual with strong attention to detail, a curious and action-oriented mindset, and the ability to take ownership of tasks from start to finish.

You will be responsible for helping members understand Firefly's unique approach to healthcare, ensuring they feel supported in understanding their benefits, getting them to the right internal team and answers, and also investigating and resolving billing and claims inquiries all within established service level agreements (SLAs). This role demands a true subject matter expert who can pivot seamlessly between explaining plan designs to a member and digging into technical claims adjudication issues with providers.

You will:

Member & Provider Support

• Serve as the first point of contact for member and provider inquiries, delivering support with professionalism and empathy.

• Educate members on their benefits—including deductibles, copays, coinsurance, Firefly Care Keys, and plan rules—through clear verbal and written communication.

• Use Summary Plan Documents (SPDs) and internal knowledge base resources (Guru) to help members understand and maximize their Firefly health plan benefits.

Claims Inquiry Management:

• Capture, document, and triage claims inquiries from members and providers within SLA.

• Research claim details in internal and TPA systems to address technical questions and identify root causes.

• Compare and analyze claims data to resolve disputes and coordinate solutions across internal teams.

Product & Technology Operations

• Leverage trends in inbound inquiries to identify root causes and recommend process improvements to reduce volume and enhance workflows.

• Provide feedback to enhance internal systems, tools, and claims workflows.

Customer Experience Excellence

• Deliver empathetic, thorough support—often during stressful moments in a member’s healthcare journey.

• Proactively follow up on open issues to ensure complete resolution and member satisfaction.

• Collaborate cross-functionally to ensure seamless handling of issues across teams.

You’d be a good fit if:

• You have a minimum of 2 years of experience in health plans, benefits, claims management, or customer service—ideally in a startup or growth-stage environment.

• You can work weekend shifts

• You have strong fluency in health insurance terminology (accumulators, OOP max, deductible, PPO/HMO networks, etc.) and can explain these clearly.

• You are highly proficient with Google Workspace, CRM/ticketing systems, claims portals, Slack, IVR/telephony tools, and internal knowledge bases.

• You have excellent communication skills, both written and verbal, with the ability to convey complex information clearly.

• You’re a structured and meticulous problem-solver with strong attention to detail.

• You take initiative, follow through, and thrive in a fast-moving, ambiguous environment.

• You care deeply about delivering an exceptional member and provider experience with patience and compassion.

It’d be nice if:

• You’ve worked with third-party administrators (TPAs) or in claims adjudication workflows.

• You have experience using Looker or similar analytics tools to dig into raw data.

• You have prior exposure to early-stage or rapidly scaling healthcare organizations.

• You enjoy optimizing processes, creating documentation, or contributing to operational improvements.

The salary range for this position is $25 per hour to $28 per hour; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Firefly Health is required to provide a reasonable estimate of the compensation range for this role. Inidual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Our office is in Watertown, Massachusetts, but we’ve developed a robust remote working structure to give us more geographical flexibility while hiring for many positions. This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.  

Firefly is an equal opportunity employer. We value erse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where iniduals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. Firefly is an E-Verify employer.

Title: Call Center Representative

Location: NV US Remote

Type: Full-time

Workplace: Fully remote

Job Description:

Join SmartFinancial: Empowering Insurance Agents with Cutting-Edge Technology

Welcome to SmartFinancial, where our mission is clear: to drive growth and success for insurance agencies through our industry-leading technology! Voted one of the Best Places to Work for four consecutive years, we are one of the fastest-growing tech companies. 

We are a leading insurance marketplace, connecting millions of shoppers to our network of insurance partners. 

We are a leading insurance marketplace, connecting millions of shoppers to our network of insurance partners.

We are looking for the BEST sales talent out there. We offer Uncapped Commission: Our top reps are earning $80-90k in commissions and performance bonuses!

We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be responsible for reaching out to potential customers, reviewing insurance product options and connecting with our licensed agents. The ideal candidate will possess excellent communication skills, a passion for technology sales, and the ability to engage customers effectively through warm calling techniques.

Responsibilities:

• Conduct 200+ outbound calls/day to prospective customers to introduce products and services.
• Develop a thorough understanding of our product offerings to address customer inquiries effectively.
• Encourage the customer to receive a competitive quote from a licensed agent
• Engage in warm calling strategies to build rapport with potential clients.
• Meet or exceed daily call quotas while maintaining a high level of customer satisfaction.

Requirements:

• Previous experience in sales, telemarketing, or technology sales is highly preferred.
• Strong verbal communication skills with the ability to articulate product benefits clearly.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Ability to build rapport with customers in a fast-paced environment
• A positive attitude and resilience in handling objections or rejections during calls.
• Remote → Move to In-Office (Las Vegas, NV – near the airport) in 2026

What We Offer:

• Competitive hourly rates plus incentives and performance bonuses
• Paid training
• Employee referral bonuses
• Extensive paid product training
• Daily/weekly cash giveaways
• Advancement opportunities - We love to promote from within!!!
• Standard Office Schedule: Monday – Friday, 7:30 AM – 4:00 PM PST or 8:30 AM - 5:00 PM PST. No Weekends!
• All shifts are 8 hours with a consistent, set schedule assigned after successful training completion, great work life balance!

Title: Call Center Team Lead

Location: Remote,  US

Type: Full-time

Workplace: Fully remote

RemoteCall CenterFull time

Indianapolis, Indiana, United States

Cleveland, Ohio, United States

Columbus, Ohio, United States

Louisville, Kentucky, United States

South Bend, Indiana, United States

Cincinnati, Ohio, United States

Job Description:

Bath Experts | Exclusive Jacuzzi Bath Remodel Dealer

Compensation: Hourly Base + Commission 

Location: Remote

Employment Type: Full-Time

At Bath & Cabinet Experts, our Call Center Team Leads are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows.

Job Duties & Responsibilities:

• Manage and maintain accurate, up-to-date schedules for Design Consultants

• Handle inbound and outbound confirmation calls

• Confirm and verify required criteria for in-home sales appointments, including:

  • Homeownership

  • Project interest and scope

  • Decision-maker availability

   

• Reinforce appointment expectations and value with homeowners

• Improve customer satisfaction through professional and effective communication

• Reduce cancellations, reschedules, and no-shows

• Document all appointment updates and notes accurately in the CRM

• Communicate schedule changes or concerns to sales leadership

Skills & Qualifications:

• Minimum of 2 years’ experience in confirmations, call center, or sales-related roles

• Excellent verbal communication and phone presence

• Strong organizational skills with the ability to prioritize tasks effectively

• Detail-oriented with strong follow-through

• Comfortable working in a fast-paced environment

Benefits:

• Full-time W2 employment with competitive pay and several bonus opportunities

• Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match

• Paid Time Off including paid holidays and your birthday off!

• Flexible remote schedule with weekend availability

• Ongoing training to grow your skills

• Work in a supportive, award-winning company that values people and performance

Why work at Bath & Cabinet Experts?

Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest.

In addition to bath remodeling, we launched Cabinet Experts, a dedicated ision focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home.

At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner.

We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.

Location: Remote Remote GB

Type: Full-time

Workplace: Fully remote

Job Description:

Role: Customer Success Associate

Team: Growth

Location: Remote/Hybrid working (UK-based).

We are currently a remote-first organisation, but hybrid working may be an option in the future.

Salary: Up to £34,000 depending on experience, plus equity

Hours: Full-Time 37.5 hours per week

Please note

All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. 

About Vestd

Vestd is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more.

Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment.

Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team.

Vestd is also a B Corp-certified company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards.

If you’d like to learn more about Vestd, check out this short video from our founder, Ifty.

Equality, ersity and inclusion (EDI) at Vestd

At Vestd, we prioritise equality, ersity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and erse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts.

Research shows that while men are likely to apply when they meet 60% of a job’s requirements, women and iniduals from underrepresented groups often apply only when they meet every criterion. 

We understand the value of transferable skills and the unique perspectives that ersity brings. That’s why we encourage applications from candidates with unique strengths and experiences.

If you need any adjustments or support with your application, please let us know in your application or throughout the process.

Requirements

The role

As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies.

You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention.

While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience.

The primary responsibilities of this role

• Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one

• Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly

• Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach

• Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed

• Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes

• Identifying risks to engagement or retention early and working collaboratively to address them

• Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed

• Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way

• Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience

Key deliverables for this role

• Continual improvement to MRR

• Tickets completed and time to serve SLA

• Improvements in cost to serve

• Reviews, testimonials

• Customer retention

• Referrals

• Upgrades

Essential elements for this role

These are the skills and qualifications we consider essential for this role: 

• Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses

• Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust

• Minimum 3 years experience in a commercial environment

• Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly

• A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth

• Highly organised, able to prioritise effectively in a fast-moving environment

• Customer relationship-building skills

• Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time

• Work collaboratively with team members from different departments (sales, product, marketing)

• Confident working remotely, managing your own workload and staying connected to a distributed tea

Nice to have

These will help you stand out from the pack:

• Experience working within finance or a regulated environment

• Startup or scaleup experience, either supporting customers or working within one

• Knowledge of shares and share schemes

• Exposure to founders, fundraising processes or early HR operations

• Experience working with regulated, financial or compliance-led products

• An interest in entrepreneurship, business growth or the startup ecosystem

Culture fit

What makes Vestd folk collaborative, adaptable, and eager to grow?

• Thrives in a startup environment, ready to tackle erse challenges with enthusiasm

• Adaptable - open to taking on responsibilities beyond the defined role as needed

• Passionate about contributing to a culture of innovation, collaboration, and continuous improvement

• Embraces technology to improve processes and drive efficiency

While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs.

Benefits

What you can expect

Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously.

Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations ‘Sustainable Development Goals. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings.

We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it.

Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible.

Happy employees make for happy customers, as demonstrated in our five-star reviews. Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards here.

This could be the perfect opportunity if you’re an autonomous, self-driven inidual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team.

Why work at Vestd?

Vestd is a great place to work. Don’t just take our word for it - take a look at the award-winning suite of benefits that you can look forward to as one of our folk:

• This job remote-first, although attendance is required twice yearly at our in-person get-togethers

• A flexible environment to help you achieve the best work/life balance

• Equity, of course! (After the qualifying period)

• Monthly recognition scheme, where we celebrate our folk

• Support with home working equipment*

• A personal training and development budget to keep your career and professional growth on track

• Private medical insurance (after the qualifying period)

• Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion

• Great team ethos, connect through regular team and company socials.

• 25 days annual leave plus one extra day per year of service (up to five days)

• Employer contribution pension scheme (after the qualifying period)

We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person.

*At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection.

Title : Medical Administrative Assistant

Location: Chicago IL US

Type: Full-time

Workplace: Fully remote

Job Description:

We are looking for a Medical Administrative Assistant to join our team!

Are you someone who thrives in a fast-paced office environment where your time management, attention-to-detail, and communication skills are put to good use? Are you looking to switch from a hospital environment to remote office work? We might have the perfect entry/mid-level opportunity for you. Join our medically-based concierge service and early intervention program and help impact injured workers lives by coordinating services, providing resources to our constituencies, and helping people when they need it most.

The Injury Coordinator (working title: Medical Administrative Assistant) works in a remote office setting to:

• Manage and/or assign files to appropriate staff member and initiate appropriate verbal and/or written contacts with employers, clients, claimants, and medical providers.

• Set up files in all appropriate systems; assign files, when applicable, to the nurse.

• Maintain responsibility of an inidual caseload.

• Maintain appropriate electronic and paper files.

• Interface with a variety of inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.).

• Identify, maintain, and update participating providers.

• Answer incoming calls, and direct the call appropriately.

• Process all documents using computer, copier, and scanner.

• Search and copy the appropriate internal criteria guidelines, when appropriate.

• Work as part of a team to meet turn-around time for the set activity.

• Keep supervisor advised of any problems or delays.

• Continually improve job skills and knowledge of all company products and services as well as customer issues and needs, through ongoing training and self-directed research.

• Adhere to company policies, procedures, and reporting requirements.

Requirements

• Experience in any of the following disciplines a plus – CNA, Medical Assistant, Physical Therapy Aide, Workers’ Compensation, Medical Unit Claims Administrator, IME Coordinator, Medical Office Manager
• Experience with workers' compensation or disability (a plus!)
• Bachelor's or Associate's Degree preferred but not required
• Intermediate computer and internet skills (will work with programs including MS Word, Outlook, and Excel)
• Basic knowledge of/ability to read medical reports
• The ability to research evidence-based guidelines
• An understanding of workflow guidelines and follow as necessary
• Proficient verbal/telephone and written communication skills
• A high level of efficiency, ability to maintain rapid workflow
• An aptitude for learning, organization skills and the ability to follow systems and procedures
• A time-management mindset, along with planning, and prioritization skills
• The ability to work independently as well as part of a team
• The ability to express empathy with injured and/or disabled people
• A customer service mindset
• Ability to work Monday-Friday on a 1st shift central time zone

Benefits

• Comprehensive benefit package including health/dental/vision insurance, profit sharing, 401k matching, generous time off
• Traditional first shift schedule
• A relaxed, yet upbeat, work environment, with a jeans professional dress code when onsite
• In-office days reserved for training or team events
• Awesome downtown location in River North
• Close to public transit
• Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com)

Title: Training Administrator

Location: Perth Australia

Job Description:

Position Information

Ref #

300043148

Region

Perth, WA

Classification

Professionals

Date Posted

05-Feb-2026

Description & Requirements

Are you an organised, people-focused administrator who thrives in a fast-paced environment and loves being the glue that keeps things moving? Join Monadelphous' Personnel Logistics Group (PLG) and play a key role in supporting the mobilisation, training and compliance of our workforce across major projects.

This is a dynamic, hands-on role where no two days are the same, and your attention to detail genuinely makes a difference. You'll be part of a collaborative, high-performing team that values initiative, teamwork and a positive attitude - all while building strong relationships across the business.

Working with Monadelphous offers many benefits, some of which include:

• Be part of a supportive, people-focused team working on major projects
• Gain exposure to workforce mobilisation, training and compliance across the business
• Enjoy a varied role where your contribution is genuinely valued
• Flexible working hours and options to work from home
• Victoria Based, parking available with plenty of lunch outlets in the vicinity

Key Responsibilities:

• Experience in a high-volume, fast-paced administrative environment (desirable)
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and a commitment to producing accurate, quality work
• Confident written and verbal communication skills
• Ability to build effective working relationships across all levels
• A proactive, flexible mindset with the ability to adapt to changing priorities
• Resources, construction or project experience is advantageous - but not essential

What you'll bring:

• Delivering high-level administrative support across training, mobilisation and compliance activities
• Coordinating internal and external training events, including venues, travel, equipment and vendor mobilisation
• Managing training records, documentation and reporting to ensure workforce compliance
• Supporting high-volume workforce mobilisation within tight timeframes
• Maintaining and updating LMS processes, systems and policies
• Managing financial administration including POs, procurement, reconciliations and budget tracking
• Acting as a key point of contact for training enquiries via phone, email and face-to-face interactions
• Working closely with internal stakeholders to monitor Training Needs Analysis and compliance audits
• Providing a consistently high level of customer service to both internal and external stakeholders

Life at Monadelphous

There's lots to get involved in, celebratory or cultural events and so much more. We work hard to make Monadelphous a truly great place to work.

We celebrate our ersity and shared values and are committed to inclusion and equal opportunities for all. We're committed to hiring locally, encourage people of all erse backgrounds to apply and strongly encourage women and First Nations people to submit an application

About us

Monadelphous is an ASX-200 company providing multidisciplinary construction, maintenance and industrial services to many of the largest companies in the resources, energy and infrastructure sectors. Established in 1972, we've been working in Australia and around the world for more than 50 years. We work on the biggest projects and ensure our teams have a variety of opportunities available to follow their career path of choice.

Our Maintenance and Industrial Services ision specialises in providing comprehensive, multidisciplinary maintenance and improvement solutions for customers across Australia and internationally, through a network of supporting workshops and operations in key regional areas, within the resources, energy and industrial sectors. Our expertise encompasses a wide range of services including the planning, management and execution of mechanical and electrical maintenance services, shutdowns, civil and infrastructure works, fixed plant maintenance services, access solutions, specialist coatings and rail maintenance services.

We work with some of the most successful energy companies on some of the largest and most significant projects and facilities in Australia and overseas. We deliver a erse range of services to onshore and offshore operations.

Safety is at the forefront of everything we do, and we live by our promise: The Safe Way is the Only Way. Apply now to get started. A career at Monadelphous is a career with a difference. Make it yours.

Title: Software Developer

Location: USA, L,A Bossier City - 6310 E Texas St (LAS004)

Hybrid at GDIT's Integrated Technology Center in Bossier City, LA

Job Description:

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

Agile Methodology, Cloud Platform, Software Solutions

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms that support mission-critical federal operations. At GDIT, we deliver clarity through software solutions that help our customers operate securely, efficiently, and at scale.

As a Software Developer, you will play a key role in designing, integrating, and operating Contact Center as a Service (CCaaS) and AI-enabled platforms, supporting multiple federal customers across customer service centers and service desks. You’ll work in a fast-paced, collaborative environment alongside engineering, migration, product, and operations teams to modernize customer engagement solutions using NICE CXone, Amazon Connect, AWS, and Google Cloud technologies.

If you enjoy solving complex problems, working across cloud platforms, and building solutions that directly support real-world missions, this role is for you.

HOW A SOFTWARE DEVELOPER WILL MAKE AN IMPACT:

• Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements
• Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
• Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements
• Maintain system integrity, availability, and security in alignment with federal compliance and security standards
• Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
• Support platform upgrades, testing, and reconfiguration across development, test, and production environments
• Monitor and tune applications and integrations to ensure optimal performance and reliability
• Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions
• Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed
• Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities

WHAT YOU’LL NEED TO SUCCEED:

Education: Technical Training, Certification(s) or Degree

Experience: 3+ years of software development or platform engineering experience in cloud or enterprise environments.

Required Technical Skills:

• Proficiency in JavaScript, Python and/or Java
• Experience developing and working with RESTful APIs
• Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
• Experience with version control systems (Git)
• Strong understanding of translating business needs into technical designs, user stories, and development tasks

Required Skills and Abilities:

• Strong communication skills
• Ability to explain technical concepts to both technical and non-technical audiences
• Proven ability to work independently while collaborating effectively within a team

Preferred Technical Skills:

• Experience with CCaaS platforms, such as NICE CXone and/or Amazon Connect
• Experience with cloud infrastructure and automation, including Terraform or AWS CloudFormation
• Familiarity with relational and NoSQL databases (e.g., PostgreSQL, Oracle, DynamoDB)
• Hands-on experience with AWS services (S3, Lambda, RDS, DynamoDB, VPC, IAM) and/or Google Cloud services (Cloud Storage, BigQuery, GKE)
• Experience integrating or developing solutions using cloud AI services, such as: Bedrock and SageMaker for AWS and Vertex AI, Conversational Agents, and Dialogflow for Google Cloud

Preferred Certifications:

• AWS Certified Developer – Associate
• Google Cloud Certified – Professional Cloud Developer

Security Clearance Level: Must be able to obtain and maintain a Secret Clearance

Location: Hybrid at GDIT's Integrated Technology Center in Bossier City, LA

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

● Growth: AI-powered career tool that identifies career steps and learning opportunities

● Support: An internal mobility team focused on helping you achieve your career goals

● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

● Flexibility: Full-flex work week to own your priorities at work and at home

● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

The likely salary range for this position is $93,500 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Title: Senior Sales Ambassador

(Iowa and Eastern Nebraska)

Location: United States of America : Remote

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. 

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for ersity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position
• Qualified candidates must currently live in Iowa or Omaha area.
• Preferrably in Des Moines or Omaha
• The territory covers Iowa and Nebraska.
• Must have a Valid Driver’s License.
• Must be able to travel up towards 60%.

What You’ll Work On

The Senior Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on developing solutions that drive revenue and achieve growth goals. The Senior Sales Ambassador operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions.

Key Responsibilities:

• Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
• Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
• Perform assay integrations and support technical needs of the laboratory.
• Improve and maintain customer satisfaction to drive better retention rates and increase Abbott’s ability to value expand.
• Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
• Coordinate order, delivery, and billing processes.
• Assess customer operations and identify opportunities for operational/service improvement.
• Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
• Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
• Elevate customer challenges immediately in partnership with the service organization.
• Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
• Adhere to Abbott guidelines, policies, and procedures.

Position Scope:

• Represent Abbott and the Core Laboratory Diagnostics brand to the customer with an emphasis on laboratory management.
• Interact with Sales colleagues, Marketing, Customer Support, Technical Service, and Finance.
• Influence customer purchase decisions and make decisions on reagent utilization and troubleshooting product replacement.
• Contribute to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and actions taken to resolve concerns.
• Exhibit high levels of integrity, honesty, and commitment, presenting information completely and accurately to both internal and external customers.

Required Qualifications:

• Bachelor’s degree or equivalent relevant experience.
• Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products.
• Experience providing technical product application and/or hardware support.
• Experience interfacing with customers.
• Strong people engagement and communication skills.
• Troubleshooting/problem-solving skills.
• Computer skills (MS Office).
• Ability to travel up to 60% in assigned territory and other domestic business locations.
• Valid Driver’s License.

Preferred Qualifications:

• Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial.
• 3+ years of relevant healthcare/sales experience.
• Experience working in a laboratory.
• Medical Technicial

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for erse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee ersity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.   

The base pay for this position is

$78,000.00 – $156,000.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

CRLB Core Lab

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Iniduals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\_Spanish.pdf

Title: Account Manager - Commercial Lines

Location: Waukesha - WI - 2120 Pewaukee Road

Job Description:

About HUB

In a rapidly changing world, HUB advises businesses and iniduals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 550 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development**_._**  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a erse, challenging work environment with financial security and career satisfaction.

• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

SUMMARY

HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.

The Account Manager will support Producers and/or AEs in obtaining, maintaining, and expanding business. The Account Manager may also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Determine what is needed for placement of new accounts or the renewal of existing accounts
• Discuss renewal intentions with the appropriate underwriters
• Attend or host client strategy meetings, both internal and external
• Prepare for and lead discussion during Critical Path meetings
• Manage the renewal or placement process, which includes leading the coordination between local, regional, and national specialty units
• Set target pricing, either independently or with the Account Executive or Producer
• Finalize market submissions
• Answer underwriting questions and negotiate terms and pricing with markets
• Coordinate loss control visits/surveys
• Complete coverage comparisons, identify recommended coverages, and fill those gaps
• Finalize and present proposals independently, or alongside the Account Executive or Producer
• Facilitate binding of coverage
• Final review of policy checking
• Conduct contract reviews as needed
• Resolve client coverage inquiries

REQUIRED SKILLS

• At least 3 years of experience and demonstrated proficiency in an insurance Account Management role in required lines.  Brokerage experience is preferred.
• Excellent oral and written English communications skills.
• Superior customer service and problem-solving skills.
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
• Ability to work in a team environment.
• High level attention to detail is essential.
• Ability to work a regular, full-time hybrid work schedule at HUB’s facility(s) and ability to travel on business when required.
• Currently licensed in good standing in required lines and states.
• Current with all necessary CE credits in required lines and states.

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Title: Bilingual Client Experience Associate - Arizona

Location: Anywhere in Arizona, United States

• Remote
• $16 - $16 per hour
• AnywhereWorks US

Job Description:

We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it.

To help us review applications efficiently, we ask that you apply to only one Client Experience Associate role at a time. If you are Bilingual (English/Spanish), one application can be considered for both Bilingual and Non-Bilingual opportunities. Please note that multiple applications for the same role will not be considered.

We are looking for a Client Experience Associate to join our team! Please see below for more information:

Your Role

• Please watch: A Day in the Life of a Client Experience Associate

• You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home.

• In this role, you will be taking inbound calls and forwarding messages to our clients in a fast-paced environment.

• You will work from your computer for the duration of your shift and regularly work 40 hours per week with a minimum of 8 hours on Fridays, Saturdays, and Mondays.

Your Skills

• An excellent communicator, verbally and written in both English & Spanish (fluent in both languages).

• An excellent communicator, verbally and written.

• Growth mindset, and is excited to learn new things.

• Passionate about customer service.

• People-focused, friendly and knows how to listen.

• Dependable and shows up when expected.

• Above-average computer skills, including typing.

• The ability to stay calm and efficient under pressure.

• Willingness to complete an introductory learning and development phase at satisfactory levels.

Job requirements

Compensation & Benefits

• Starting at $16.00/hour.

• Benefits are available after 60 days of employment.​​​​​​​

Your System

We operate on a 'Bring Your Own Device' policy and there are certain system requirements that must be met in order to ensure our applications can work successfully on your computer. The full system and internet requirements can be found here.

About AnywhereWorks

Work is what you do, not where you do it. We’re on a mission to help the world work Anywhere. We believe people should be able to work and learn together, whether they’re communicating across a table or across the world.

We offer a erse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.

What "Anywhere" Means to Us

Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere.

Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination.

AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing ersity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.

Title: Bilingual Client Experience Associate - South Carolina

Remote

Job Description:

We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it.

To help us review applications efficiently, we ask that you apply to only one Client Experience Associate role at a time. If you are Bilingual (English/Spanish), one application can be considered for both Bilingual and Non-Bilingual opportunities. Please note that multiple applications for the same role will not be considered.

We are looking for a Client Experience Associate to join our team! Please see below for more information:

Your Role

• Please watch: A Day in the Life of a Client Experience Associate

• You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home.

• In this role, you will be taking inbound calls and forwarding messages to our clients in a fast-paced environment.

• You will work from your computer for the duration of your shift and regularly work 40 hours per week with a minimum of 8 hours on Fridays, Saturdays, and Mondays.

Your Skills

• An excellent communicator, verbally and written in both English & Spanish (fluent in both languages).

• An excellent communicator, verbally and written.

• Growth mindset, and is excited to learn new things.

• Passionate about customer service.

• People-focused, friendly and knows how to listen.

• Dependable and shows up when expected.

• Above-average computer skills, including typing.

• The ability to stay calm and efficient under pressure.

• Willingness to complete an introductory learning and development phase at satisfactory levels.

Job requirements

Compensation & Benefits

• Starting at $16.00/hour.

• Benefits are available after 60 days of employment.

Your System

We operate on a 'Bring Your Own Device' policy and there are certain system requirements that must be met in order to ensure our applications can work successfully on your computer. 

About AnywhereWorks

Work is what you do, not where you do it. We’re on a mission to help the world work Anywhere. We believe people should be able to work and learn together, whether they’re communicating across a table or across the world.

We offer a erse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.

What "Anywhere" Means to Us

Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere.

Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination.

AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing ersity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.

Title: Client Experience Associate - Utah

Location: Anywhere in, Utah, United States

Remote

$16 per hour

AnywhereWorks US

Job Description:

We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it.

To help us review applications efficiently, we ask that you apply to only one Client Experience Associate role at a time. If you are Bilingual (English/Spanish), one application can be considered for both Bilingual and Non-Bilingual opportunities. Please note that multiple applications for the same role will not be considered.

We are looking for a Client Experience Associate to join our team! Please see below for more information:

Your Role

• Please watch: A Day in the Life of a Client Experience Associate

• You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home.

• In this role, you will be taking inbound calls and forwarding messages to our clients in a fast-paced environment.

• You will work from your computer for the duration of your shift and regularly work 40 hours per week with a minimum of 8 hours on Fridays, Saturdays, and Mondays.

Your Skills

• An excellent communicator, verbally and written.

• Growth mindset, and is excited to learn new things.

• Passionate about customer service.

• People-focused, friendly and knows how to listen.

• Dependable and shows up when expected.

• Above-average computer skills, including typing.

• The ability to stay calm and efficient under pressure.

• Willingness to complete an introductory learning and development phase at satisfactory levels.

Job requirements

Compensation & Benefits

• Starting at $16.00/hour.

• Benefits are available after 60 days of employment.

Your System

We operate on a 'Bring Your Own Device' policy and there are certain system requirements that must be met in order to ensure our applications can work successfully on your computer. The full system and internet requirements can be found here.

About AnywhereWorks

Work is what you do, not where you do it. We’re on a mission to help the world work Anywhere. We believe people should be able to work and learn together, whether they’re communicating across a table or across the world.

We offer a erse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.

What "Anywhere" Means to Us

Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere.

Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination.

Background Check

Please note that all candidates who receive a conditional offer of employment will be required to undergo a background check as part of the pre-employment screening process. This is to ensure the safety and integrity of our workplace and to comply with our company policies.

We comply with all requirements of the Fair Credit Reporting Act (FCRA) to ensure the privacy and rights of our applicants are protected.

Equal Opportunity

AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing ersity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.

Title: Client Experience Associate - Texas

Location: Anywhere in Texas, United States

Remote

Job Description:

We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it.

To help us review applications efficiently, we ask that you apply to only one Client Experience Associate role at a time. If you are Bilingual (English/Spanish), one application can be considered for both Bilingual and Non-Bilingual opportunities. Please note that multiple applications for the same role will not be considered.

We are looking for a Client Experience Associate to join our team! Please see below for more information:

Your Role

• Please watch: A Day in the Life of a Client Experience Associate

• You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home.

• In this role, you will be taking inbound calls and forwarding messages to our clients in a fast-paced environment.

• You will work from your computer for the duration of your shift and regularly work 40 hours per week with a minimum of 8 hours on Fridays, Saturdays, and Mondays.

Your Skills

• An excellent communicator, verbally and written.

• Growth mindset, and is excited to learn new things.

• Passionate about customer service.

• People-focused, friendly and knows how to listen.

• Dependable and shows up when expected.

• Above-average computer skills, including typing.

• The ability to stay calm and efficient under pressure.

• Willingness to complete an introductory learning and development phase at satisfactory levels.

Job requirements

Compensation & Benefits

• Starting at $16.00/hour.

• Benefits are available after 60 days of employment.

Your System

We operate on a 'Bring Your Own Device' policy and there are certain system requirements that must be met in order to ensure our applications can work successfully on your computer. The full system and internet requirements can be found here.

About AnywhereWorks

Work is what you do, not where you do it. We’re on a mission to help the world work Anywhere. We believe people should be able to work and learn together, whether they’re communicating across a table or across the world.

We offer a erse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.

What "Anywhere" Means to Us

Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere.

Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination.

Background Check

Please note that all candidates who receive a conditional offer of employment will be required to undergo a background check as part of the pre-employment screening process. This is to ensure the safety and integrity of our workplace and to comply with our company policies.

We comply with all requirements of the Fair Credit Reporting Act (FCRA) to ensure the privacy and rights of our applicants are protected.

Equal Opportunity

AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing ersity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.

Title: Director Customer Success Engineering

Location: Austin, TX (Hybrid)

Job Description:

Redpanda is pioneering the Agentic Data Plane (ADP) - a new category in AI infrastructure that makes it simple and secure to connect AI agents with enterprise data and systems. Built on a multi-modal data streaming engine, Redpanda empowers agentic applications that reason and act in real-time with speed, autonomy, and precision.

Global leaders including Activision Blizzard, Cisco, Moody's, Texas Instruments, Vodafone and 2 of the top 5 banks in the U.S. rely on Redpanda to process hundreds of terabytes of data a day.

Backed by premier venture investors Lightspeed, GV and Haystack VC, Redpanda is a erse, people-first organization with teams distributed around the globe.

About the Role:  

We're looking for an experienced engineering leader to build and scale our Customer Success Engineering (CSE) team at Redpanda. You'll lead a team of Solutions Architects and Scale Solutions Architects who ensure our customers successfully adopt and scale with Redpanda's streaming data platform.

This is a leadership-first role. You need to be technical enough to hire exceptional talent, coach your team through complex customer engagements, and credibly represent CSE in product and engineering discussions. But your primary impact will come through team development, process excellence, and operational leverage—not being the most technical person in every room.

Our CSE model is built on precision and leverage, not long-term embedded engagements. We deliver customer success through focused, high-impact interactions paired with reusable assets that scale our expertise. Rather than solving the same problem repeatedly for inidual customers, we invest in creating content, reference architectures, and self-service resources that enable hundreds of customers to succeed independently. Think: targeted workshops and architecture sessions that accelerate time-to-value, combined with blogs, videos, documentation, and blueprints that customers can apply on their own.

We work closely with pre-sales to understand opportunities early and ensure smooth handoffs from evaluation to production. And while we're primarily focused on technical enablement today, we're building the foundation for potential professional services offerings as we scale—so experience thinking about services evolution and monetization is valuable.

You Will:  

Build and lead the team

• Hire, develop, and retain world-class Solutions Architects and Scale Solutions Architects across different customer segments

• Create career frameworks and growth paths that attract and retain top technical talent

• Coach your team through complex customer engagements, helping them develop judgment on when to go deep vs. when to scale

• Build processes and playbooks that create leverage—turning one-off solutions into repeatable patterns and reusable assets

• Partner with Customer Success Management and Sales to align on account strategy, coverage models, and opportunity pipeline

• Drive operational excellence through metrics, forecasting, and resource allocation across Tier 1/2/3 customers

• Foster a culture of knowledge sharing, customer-first mindset, and continuous improvement

• Collaborate with pre-sales teams to ensure technical win strategies translate into successful customer outcomes

Maintain technical credibility

• Stay current on streaming platforms, distributed systems, cloud infrastructure, and emerging technologies like agentic AI to evaluate candidates and coach your team effectively

• Participate in strategic customer conversations where executive-level technical leadership matters

• Represent CSE in product roadmap discussions, translating customer needs into actionable feedback

• Review and guide complex solution architectures, proof-of-concept designs, and reference implementations

• Keep pace with Redpanda's product capabilities—including innovations like the Agentic Data Plane—competitive landscape, and streaming ecosystem

Drive scalable customer impact

• Champion the shift from one-off problem solving to creating reusable content and self-service resources

• Build programs that multiply team impact: office hours, webinars, technical content series, solution blueprints

• Ensure the team balances short-term precision engagements with building long-term leverage through documentation and enablement

• Think strategically about how CSE capabilities could evolve into professional services offerings as the business scales

You Have: 

Leadership experience

• 10+ years in customer-facing technical roles such as Solutions Architecture, Forward Deployed Engineering, Professional Services, or Customer Success Engineering

• 3+ years leading and developing technical teams, ideally in high-growth B2B SaaS or infrastructure software

• Track record of scaling teams and processes as organizations grow—experience leading traditional SA teams or forward deployed engineering organizations particularly relevant

• Experience building coverage models that balance high-touch relationships with scaled programs

• Comfort operating in a player-coach capacity when needed, but primarily focused on multiplying impact through your team

• Understanding of the demands of working in a startup environment

• Customer-first mindset with ability to balance customer advocacy with business priorities

Technical foundation

• Solid background in distributed systems (e.g. Kafka, streaming platforms, databases, Spark, Hadoop, etc.) sufficient to hire and coach effectively

• Understanding of modern cloud architectures (AWS, GCP, Azure) and deployment patterns

• Ability to have credible technical conversations with senior customer architects and engineers

• Experience with technical content creation, enablement, and knowledge management

• Familiarity with enterprise software sales cycles and how technical teams fit into customer journey from pre-sales through production

• Adaptability to grasp emerging technologies and translate them into customer value—experience with AI/ML infrastructure or agentic systems a plus

Operating style

• Data-driven approach to team performance, customer health, and resource allocation

• Bias toward creating leverage through content, programs, and repeatable processes rather than one-to-one consulting

• Collaborative partner to Sales, Product, Engineering, and Customer Success Management

• Comfortable with ambiguity and building structures in a fast-moving environment

• Strong written and verbal communication skills for both internal and customer-facing contexts

• Ability to think strategically about services evolution, including potential paths to professional services offerings

Nice to Have: 

• Experience with open-source business models and community-led growth

• Background in streaming data platforms, real-time analytics, event-driven or big data / distributed architectures

• Prior experience in customer success operations or go-to-market analytics

• Experience building or evolving professional services organizations

U.S. base salary range for this role is $250,000, not including bonus and/or commission. Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine inidual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.

Redpanda is used by Fortune 1000 enterprises pushing hundreds of terabytes a day, as well as by the solo dev prototyping a React application on her laptop. Think of it as a streaming data API platform that scales with you from the smallest projects to petabytes of data distributed across the globe.

Join Redpanda if you’d enjoy being part of a fast-moving, 100% remote organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. 

#LI-Remote

Title: Claims Adjuster III

Location: Greenwood Village CO US

Hybrid

$77,000 ‒ $112,000 Annually

Job Description:

JOB OVERVIEW

FCCS is seeking a highly motivated, forward-thinking professional to join its Claims team as a Claims Adjuster III, with a particular focus on management liability lines. This senior-level role will handle complex Employment Practices Liability (EPL), Directors & Officers (D&O), Professional Liability, and Bond claims, while also supporting broader property and casualty lines within established authority limits.

The Claims Adjuster III works closely with a broad range of internal and external stakeholders—including customers, claimants, attorneys, third-party administrators, vendors, insurers, and leadership across the organization—to ensure timely, accurate, and equitable claim resolution. Claims exceeding inidual authority will be managed under the direction of the Claims Manager or senior Risk Management leadership. This position reports directly to the Claims Manager and collaborates closely with the broader Risk Management team to support operational excellence, system improvements, and strategic claims initiatives.

FCCS provides a tremendous culture for its employees with a focus on work/life values. In addition to competitive pay and benefits, our Denver-based employees operate on a hybrid schedule, currently working remotely 3 days/week. The benefits and bonus structure are unique and a competitive advantage for FCCS making us a Great Place to Work certified organization. 

In addition to an annual bonus opportunity and competitive benefits, the salary range for this position is $77,000 -112,000 annually.

JOB RESPONSIBILITIES

Claims Management & Evaluation

• Serve as the lead adjuster on complex and litigated claims involving Employment Practices Liability (EPL), Directors & Officers (D&O), Professional Liability, and related management liability coverages.
• Review, evaluate, and resolve complex and litigated claims for both self-insured and insured clients within assigned authority.
• Handle claims across multiple lines of coverage, including: management liability (EPL, D&O, Professional liability, Bond), General liability, Auto liability and physical damage, property, bankers’ blanket bond, flood, workers’ compensation and related coverages.
• Establish and maintain accurate reserves, payments, and documentation within the claims management system, supporting data integrity and cleanup initiatives.
• Maintain developed standards and determine compensability, coverage, and liability; authorize medical care or repairs; manage litigation defense; review medical and legal bills; oversee subrogation and salvage; and submit timely excess carrier reporting.
• Adjust claims exceeding authority under the supervision of the Claims Manager or senior Risk Management leadership.

Subrogation, Total Loss & Arbitration

• Identify subrogation opportunities, secure evidence, pursue recoveries, process payments, and ensure reimbursement of applicable deductibles.
• Prepare, manage, and argue disputed claims through arbitration, ensuring compliance with applicable rules and deadlines.
• Manage total loss claims, including vehicle valuations, settlement negotiations, lienholder coordination, and salvage disposition.

Communication & Coordination

• Maintain proactive and professional communication with injured employees, employers, medical providers, vendors, clients, and attorneys.
• Facilitate prompt treatment, recovery, and return-to-work efforts where applicable.
• Demonstrate strong attention to detail, responsiveness, and adaptability in a fast-paced environment.

Operational Support & Oversight

• Assist with Medical Stop Loss claim activities.
• Review Loss Control documentation quarterly to support compliance and risk mitigation.
• Participate in claim reviews with auditors, customers, internal leadership, excess carriers, and insurer partners.
• Monitor shared inboxes and queues (Claims, Incident, and Cyber) and ensure timely claim setup, triage, and initial outreach.

Cyber & Incident Response

• Participate in weekend and rotational monitoring of cyber claims, including claim setup and coordination of initial triage calls with insurers.
• Convert incidents to claims and initiate first contact within required timeframes.

Customer Support & Risk Advisory

• Serve as a knowledgeable resource for customers on coverage interpretation and claims-related questions.
• Provide guidance on risk management and mitigation related to employee safety, fleet operations, property, parking lots, and vendor exposures.

Collaboration, Education & Continuous Improvement

• Collaborate with Accounting and RMIS teams to identify system efficiencies and process improvements.
• Assist with vendor partner relationships and development of new partnerships as needed.
• Support policy language review and provide feedback to improve clarity and coverage alignment.
• Participate in department initiatives, marketing efforts, and cross-functional collaboration within Risk Management.
• Attend and contribute to conferences, training, and customer education sessions (virtual and in-person).
• Maintain required licenses and designations through continuing education and pursue additional credentials as appropriate.

JOB REQUIREMENTS

• Bachelor’s degree required
• Two or more years’ experience or the equivalent handling management liability claims
• Seven or more years’ experience or the equivalent in the property & casualty industry
• Experience handling claims of self-insured clients preferred
• Ability to analyze claims data and clearly articulate and translate same into business analysis reports/graphics demonstrating claims trends and developments.
• Strong verbal and written communication skills for working with employees at all levels of the company and clients.
• Organizational skills.
• Proven attention to detail and solid analytical skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Able to meet deadlines under pressure and adjust to changing priorities.
• Able to prioritize and manage several tasks at once.
• Able to maintain a consistently high level of productivity and accuracy.
• Able to work in a fast paced, service-focused environment.
• Must enjoy working in a team environment while also able to work independently.

An Overview of FCCS.  Our Expertise.  Our Services. 

FCCS was created in 1975 to help clients enhance their organizations and optimize their operations. In the 45 years since, we have:

• Expanded our business and consulting services to address the increasingly dynamic challenges of the marketplace.
• Introduced leadership development, governance, and talent management programs that have earned strong praise from boards, executives, and human resource officers, alike.
• Addressed the financial and operational concerns our clients face at the most pragmatic levels with legal consulting services, strategic risk management, and collective buying power.
• Diversified our clients and programs, bringing growth, new energy, and insight to our organization.

Headquartered in the Denver Tech Center, with approximately 50 employees, FCCS is proud to serve a variety of clients across the U.S.

We provide:

• Governance and Leadership Development
• Conferences, Programs, and Events for Professional Development
• Executive Coaching
• Thought Leadership and Professional Speakers
• Strategic Talent Management
• Merger, Acquisition and Corporate Finance Advisory
• Risk Management and Insurance Management
• Passkey Affinity Program

The unique blend of our expertise, services, programs, and conferences enables us to create enriching business solutions and help organizations to be more.

JOIN OUR GROWING TEAM!

Compensation:

• Competitive Salaries
• Annual Performance Bonuses

Benefits:

• 90-100% employer paid health insurance options.
• 10-13 paid holidays annually
• Open paid vacation time – Supervisor Approved
• Generous paid sick time
• Generous 401k matching and other benefits
• Casual Dress Code
• Collaborative and welcoming work environment
• Great Place to Work Certified

Being certified as a Great Place to Work reflects our collective efforts to foster a positive and inclusive workplace culture where everyone feels valued, supported, and empowered to do their best at work. This achievement is a testament to the incredible dedication, talent and passion that each of our employees brings to our organization every day.

FCCS is an Equal opportunity employer as to all protected groups, including protected veterans and iniduals with disabilities.

FCCS may require job candidates to successfully complete a background check as a condition of employment.

Title: Sales Development Representative - Outbound

Location: PA, FL, OH, TX, NC, MI, IL, CO

Job Description:

As a Sales Development Representative (SDR), you’ll play a critical role in generating enterprise-level pipeline and revenue through outbound prospecting. You will work closely with the enterprise and global sales team to qualify leads from targeted campaigns and account mining efforts.

You will:

• Engage prospects via phone, email, and social platforms
• Identify business needs and qualify interest in our analytics solutions
• Build and nurture long-term relationships with business prospects
• Support the transition of qualified leads to the sales team
• Participate in continuous sales training and development

This role is designed for iniduals who are looking to build a career in tech sales. Successful SDRs will have the opportunity to grow into an Account Manager position, managing their own book of business and driving direct revenue.

What We're Looking For:

• Experience: 2+ years in business development, lead generation, or a related role
• Education: Associate degree required; Bachelor's in Business, Marketing, or IT preferred
• Preferred Background: Customer-facing experience and experience with outbound sales or SaaS/analytics solutions

Our Benefits:

HEALTH INSURANCE:  Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.

LIFE INSURANCE:  Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary*. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.

RETIREMENT PLANNING:  A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.

PAID TIME OFF:  Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.

HIGHER AND PROFESSIONAL DEVELOPMENT:  The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.

FLEXIBLE SPENDING ACCOUNT:  Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.

HYBRID WORK SCHEDULE:  We offer a hybrid work model for eligible positions.

PREMIUM BENEFITS:  At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

Position is available for remote employment in the following states:

PA, FL, OH, TX, NC, MI, IL, CO

• Base salary: $55,000 annually
• Commission: Eligible for a $35,000/year commission plan, with uncapped earning potential based on performance.

This position is ineligible for visa sponsorship. 

To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Job application remains open until filled.

Enterprise Sales Development Representative

Location: PA, FL, OH, TX, NC, MI, IL, CO, Remote

Job Description:

Enterprise Sales Development Representative - Outbound

The Enterprise Sales Business Development Representative participates in a team sales environment working with the enterprise and global sales team.   In this sales role, the SDR will generate incremental enterprise level pipeline and revenue through phone-based qualification of outbound targeted marketing campaigns and account mining by qualifying their desire and need to evaluate our solutions analytics offerings. In addition, the SDR will facilitate and maintain ongoing relationships with these Enterprise market segment prospects that need to be nurtured over time prior to qualification as an active sales opportunity within their assigned sales team. Through continuous training and sales coaching, the SDR will have the opportunity to grow into an inside sales role as an account manager where they can develop and manage customers/prospects directly and generate bookings and revenue growth.     

Experience: 2+ years of related business development/lead generation roles. Must have experience supporting Enterprise level customers.

College graduates with business/marketing/information technology degrees is a plus.  Customer facing previous job roles is a plus. 

Education: Bachelor’s degree preferred. Associate College/technical degree required. College graduates with business/marketing/information technology degrees is a plus.

Career Path_:_  Following 12-18 months  successful performance,  promotion to Account Manager.

Position is available for remote employment in the following states:

PA, FL, OH, TX, NC, MI, IL, CO

Base salary: $55K/year

Commission: This role is eligible for $30k/year commission plan based on meeting performance targets with uncapped earning potential. 

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Our Benefits:

HEALTH INSURANCE:  Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.

LIFE INSURANCE:  Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.

RETIREMENT PLANNING:  A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.

PAID TIME OFF:  Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.

HIGHER AND PROFESSIONAL DEVELOPMENT:  The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.

FLEXIBLE SPENDING ACCOUNT:  Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.

HYBRID WORK SCHEDULE:  We offer a hybrid work model for eligible positions.

PREMIUM BENEFITS:  At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

This position is ineligible for visa sponsorship. 

To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Customer Success Engineer

Location: Remote - United States, CAN

Job Description:

Magic is innovating at the intersection of crypto and AI to make wallets invisible and capable of running on autopilot.

In 2018, we introduced the first embedded wallet, enabling users to create wallets with just an email or social login. This approach has since become standard across much of the industry. To date, we’ve helped onboard over 50 million wallets and 200,000 developers, supporting projects like Polymarket, Helium, WalletConnect, and Immutable, as well as enterprises such as Forbes, Mattel, and Naver. We’re backed by investors including PayPal Ventures, Lightspeed, Placeholder, SV Angel, Naval Ravikant, and Balaji Srinivasan.

Today, we’re building Newton to help bring about the wallet endgame—where AI and automation completely abstract away the complexity of onchain interactions beyond wallet creation. This means applying state-of-the-art technologies from both AI and crypto and delivering them through a product and protocol that can scale to billions. Our vision is a future of self-driving capital that extends the financial system upgrade made possible by web3.

This role is open to candidates based anywhere in the US or Canada, with a slight preference for those in commuting distance of NYC. 

Unfortunately, we are unable to sponsor or take over sponsorship (ex., H-1B transfer) of employment visas, and applicants must be authorized to work for any employer in the US or Canada.

Role Overview

We're seeking a Customer Success Engineer to join our team. This hybrid role bridges technical support and solutions consulting—you'll be the technical expert our developer customers rely on throughout their entire Magic journey. On the post-sales side, you'll resolve technical support questions from developers integrating our SDK. On the pre-sales side, you'll partner with sales to scope solutions and demonstrate what's technically possible with Magic.

Our users and partners are an extremely erse group—from web3-native developers to traditional enterprise customers building in web3 for the first time. You'll work across the full customer lifecycle, from initial technical qualification through successful implementation and expansion.

Key Responsibilities

Post-Sales Technical Support

•   Serve as the primary technical resource for developers integrating Magic's SDK
•   Troubleshoot and resolve technical issues across various languages, frameworks, and blockchain environments
•   Guide customers through implementation challenges, helping them understand best practices
•   Identify patterns in support requests to improve documentation and developer experience

Pre-Sales Solutions Consulting

•   Provide technical qualification and support for prospective customers and partners
•   Understand customer requirements and articulate how Magic solves their onboarding and checkout flow needs
•   Develop and deliver technical demos showcasing specific use cases and integrations
•   Partner with AEs and partnerships executives to execute the technical aspects of the sales strategy

Customer Success

•   Successfully onboard and launch customers, guiding them toward renewal and expansion
•   Contribute to technical content, documentation, and demos
•   Translate ambiguous customer needs into specific, deliverable requirements and solutions

Required Skills

•   3+ years in a customer-facing technical role (solutions engineering, technical support, developer relations, or similar)
•   Strong proficiency with JavaScript/TypeScript and React (experience with Next.js a plus)
•   Comfortable working with APIs and understanding authentication flows
•   Familiarity with the Web3 ecosystem and technologies (wallets, transactions, blockchain fundamentals)
•   Excellent written and verbal communication—able to explain technical concepts to both developers and non-technical stakeholders
•   Customer-obsessed: confident interfacing with users and building rapport
•   Intellectually curious with strong problem-solving skills
•   Comfortable tinkering across languages and services, stepping into unfamiliar code and making sense of what's going on

Preferred Skills

•   Experience with embedded wallets, authentication providers, or identity solutions
•   Familiarity with multiple blockchain networks (EVM chains, Solana, etc.)
•   Background in developer education, documentation, or technical writing
•   Experience with support tooling (Zendesk, Intercom, etc.) and CRM systems
•   Proficiency with AI coding tools (Copilot, Cursor, Claude Code, etc.)

Salary Range

•   For candidates based in the US, this role's annual base salary is USD $100,000 - $120,000
•   For candidates based in Canada, this role's annual base salary is CAD $95,000- $110,000

The final offer will take into account several factors, including your experience, skill set, and location.

Benefits and Perks

•   Remote-first culture with flexible working hours
•   Stock options and token grants
•   99% company-paid medical*, dental and vision insurance
•   100% company-paid life and disability insurance
•   401(k) plan (US) or pension plan (CAN)
•   $3,600 annual reimbursement for remote work, wellness, and professional development
•   Flexible time off
•   Up to 12 weeks of paid parental leave

Title: Bilingual (French/English) Customer Service Representative (WFH/Hybrid)

Location: Fort Lauderdale FL US

Type: Full-time

Workplace: Hybrid remote

Job Description:

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

• Answer incoming calls and respond to customer’s requests
• Ability to work in a fast paced environment.
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors
• Responsible for adapting to fast changing guidelines with customers
• Informs clients by explaining procedures; answering questions; providing information
• Maintains and improves quality results by adhering to standards and guidelines

Requirements

• High school graduate or G.E.D.
• Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
• Ability to type at least 25 words per minute is preferred
• Experience in providing exceptional customer service and maintaining established quality requirements
• Must be able to pass a background check
• Must be fluent (speaking/reading/writing) in both English and in Standard French (Standard French only, not French Creole)

Benefits

• Opportunity to continue working from home in our post-pandemic workplace
• Eligible for Medical, Dental, and Vision after 60 days of continuous employment
• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service w/company match of up to 4%
• Paid Time Off - Earn 10 days per year after 90-day probationary period
• $200 Monthly Incentive Bonus Plan
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Title: Premier Support Specialist

Location: United States

Job Description:

Blend is a erse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.

We seek a distinguished candidate to join our team – an inidual who consistently exceeds expectations to deliver superior service and pertinent solutions to our clientele.

Premier Support constitutes a paid tier of support services wherein select customers elect to engage a dedicated support representative. This role entails serving as the primary Premier Support contact for several of Blend's prominent clients. The incumbent will function as the designated support liaison, assisting customers in managing their overall support experience, addressing intricate issues, and managing Blend product feedback and defects impacting their assigned clientele.

Successful candidates will integrate into a cohesive and expanding Support team committed to delivering exceptional service.

Responsibilities:

• Serve as the primary point of contact for customer escalations and support experience across a erse portfolio of clients, ranging from Independent Mortgage Banks and medium to large-sized banks and credit unions to top-tier banking and lending institutions in the United States.
• Participate in weekly meetings and quarterly business reviews with clients.
• Monitor and report on account support Key Performance Indicators (KPIs) and recommend end-user training opportunities within the client organization on a monthly basis.
• Ensure transparent communication regarding outstanding bugs, feature requests, and support requests to both internal and external client stakeholders.
• Manage high-priority client support cases and collaborate with Blend Engineering/Product Management teams to achieve resolution.
• Act as the designated contact for client escalations pertaining to high-priority issues.
• Oversee project management and execution of ongoing support-led client projects.
• Direct client-facing outage communications.
• Demonstrate proficiency in managing client relationships and delivering sustained support for technical support-led projects with minimal supervisory intervention.
• Develop expertise in the assigned clients' technology stacks that integrate with Blend.
• Maintain current knowledge of Blend release and feature updates.
• Guarantee adherence to agreed-upon Service Level Agreements (SLAs) for responding to client tickets.
• Address support tickets for assigned clients.
• Contribute to customer retention and enhance customer satisfaction.

Requirements:

• Minimum of 2-4 years of experience in a customer-facing role, such as technical support, support engineering, sales engineering, technical account management, or customer success.
• Proven experience collaborating closely with Engineering and Product teams to resolve production bugs.
• Demonstrated strong customer-facing skills and experience managing relationships with large enterprise clients, including multi-billion dollar organizations.
• Possesses a robust technical aptitude and the capacity to rapidly acquire comprehensive product expertise.
• Subject matter expertise or the ability to achieve rapid subject matter expertise in the Loan Origination process, Software troubleshooting, and web technologies.
• Knowledge and proficiency in supporting developers utilizing Blend’s RESTful APIs.
• Experience in project management, including tracking statuses and deliverables to completion.
• Ability to assess, troubleshoot, and resolve customer issues, as well as implement solutions directly within client production environments.
• Willingness to accommodate flexible schedules, which may include evenings, weekends, and holidays.
• Ability to effectively de-escalate and resolve challenging situations.
• Proficient presentation skills.
• Capacity to present and communicate concepts to both internal and external stakeholders at the VP level.
• Experience in initiatives aimed at reducing customer churn.

At Blend, we are committed to offering a competitive compensation package.

To comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location. Final base pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Beyond base pay, Blends benefits and perks are described below.

Compensation:

• Base Salary Range: $80,000 and $90,000 (This applies to full time hires. Final offer determined by multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience.)
• Bonus (if applicable): Eligibility is contingent upon both company performance against established goals and achievement of inidual performance objectives.
• Equity : Meaningful Restricted Stock Units in public company stock (NYSE: BLND) so you share in Blend’s long-term growth and success.

Our Benefits at a Glance

We offer a comprehensive and competitive benefits package designed to support your health and work-life balance.

Health & Wellbeing

• We offer medical, dental, and vision benefits, with a generous employer contribution that helps keep your medical insurance costs low.
• Company-paid life, short-term, and long-term disability coverage
• Generous PTO, holidays, and maternity/parental leave
• Employee Assistance Program (EAP): mental health, legal, childcare & eldercare, financial planning, college search, and more
• Voluntary benefits: accident, critical illness, hospital indemnity, identity theft, and legal insurance
• Monthly wellness stipend for fitness, mental health, and well-being
• Additional perks: Milk Stork, pet insurance, and paid volunteer time off

Growth & Future

• 401(k) retirement plan with company match
• Pre-tax savings: healthcare & dependent care FSAs, Limited Purpose FSA, and HSA

Title: GTM Operations Manager (Agentic Security)

Location: Remote Remote US

Workplace: Fully remote

Job Description:

At Vouched we are building a powerful identity verification platform to provide worldwide access to life’s most critical services, including healthcare, financial services, rentals, and more. Companies use Vouched to verify identity while onboarding and authenticating users. We make identity verification easy with a combination of machine learning and data checks. Our customers leverage our APIs, integrations, and no-code solution to onboard customers to their systems.

What we do

• Verify thousands of people every day across multiple countries and industries providing access to critical services

• Serve fast-growing startups, unicorns, and large enterprises, with a focus on providing fast, easy integration for developers 

• Run on a modern cloud infrastructure powered by automated integration and unit testing, provisioning, deployments, monitoring, and notifications 

• Drive to own the market and deliver a world-changing client and end-user experience

We are a small but mighty team looking for people who align with our values and have a strong sense of hustle, creative problem solving, grit and energy to help us scale! We celebrate ersity and are committed to creating an inclusive environment for all employees.

As a  GTM Operations Manager you will operate in a  highly cross-functional role at the intersection of go-to-market execution, product readiness, partner development, and operational scale. You will help build the systems, workflows, and connective tissue required to successfully bring a new AI-native product to market. This role is ideal for someone who thrives in fast-paced environments, brings strong operational judgment, and enjoys translating strategy into execution.

Responsibilities

Support GTM Execution & Relationship Development

• Partner closely with the appropriate stakeholders  to support lead generation, outbound outreach, and partner relationship development

• Help manage follow-ups, meeting preparation, and relationship pipelines across strategic accounts and ecosystem partners

• Build lightweight processes to ensure momentum across high-priority GTM efforts

Build Launch and Funnel Infrastructure

• Stand up the operational foundation required to launch and scale a new product line, including:

  • AI SDR workflows and tooling

  • Customer support motion and escalation paths

  • Funnel tracking, lifecycle stages, and conversion metrics

   

• Own the day-to-day management of the GTM funnel: inbound, outbound, partner-sourced, and expansion

Connect Product, Engineering, and Market Needs

• Act as a bridge between engineering execution and market-facing priorities

• Ensure roadmap work aligns with what’s required for successful launches, customer adoption, and partner enablement

• Translate technical progress into clear GTM-ready deliverables and narratives

• Establish a tight voice-of-customer loop by translating insights from prospects, partners, and customers into clear product requirements and GTM priorities

Executive Communication & Enablement

• Draft executive-level presentations, board-facing materials, and internal updates

• Contribute to customer, partner, and industry presentations—both virtual and in-person

• Help package product and market insights into clear, compelling messaging

Drive Operating Cadence and Continuous Improvement (AI-native emphasis)

• Establish repeatable rhythms across pipeline, launch readiness, and cross-functional execution

• Own GTM analytics and funnel performance tracking, including instrumentation, conversion metrics, and rapid experimentation to improve pipeline efficiency and launch outcomes.

• Identify friction points and proactively improve processes through automation and iteration

• Bring an experimentation mindset to GTM: test, learn, refine, scale

Requirements

Qualifications

• 5+ years of experience in GTM operations, revenue operations, strategy & operations, or a similar role in a high-growth SaaS or AI-native company

• Strong ability to operate as a self-starter in ambiguous, fast-moving environments

• Proven track record building operational infrastructure from scratch

• Comfort working cross-functionally with engineering, product, sales, and leadership

• Excellent written and verbal communication, including executive-level storytelling

• High judgment, ownership mentality, and ability to manage multiple priorities

Nice to Have

• Familiarity with AI-enabled GTM tooling (AI SDRs, conversational support, workflow automation)

• Exposure to identity, security, trust, or developer-facing products

• Experience working with partners or ecosystem-driven GTM motions

Benefits

• Equity compensation

• Remote working environment

• Self-managed paid time off

• 11+ annual company holidays

• 401(k) 

• Health Care Benefits:  Medical, Vision, Dental

• Wellness benefits:  EAP, LifeHealth Online, One Medical, Perkspot

• Parental leave

• Pay Scale: $130k-$150k OTE

This is a remote role - however, you must be based in the US (US work authorization required)

Title: Expressions of Interest - NT Claims Roles

Location: Darwin Australia

Job Description:

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and iniduals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all!

Due to some exciting changes and growth, we are introducing a range of new roles within our NT Workers Compensation function and, if you are looking for a refreshing change in your location and career, we would love to welcome you to our Darwin or Alice Springs family!

How you'll make an impact

• Claims Assistant: support the Claims function by undertaking administrative duties, including preparing correspondence, scheduling appointments, data entry, managing correspondence, and other adhoc tasks;
• Eligibility Officer: Coordinate new claim lodgements, undertake initial contact with key stakeholders, and determine initial entitlements;
• Claims Officer: Drive the claims process and liaise with key stakeholders, including injured workers, employers and treatment providers, as well as determining ongoing entitlements and liability;
• Return to Work Specialist: Support Claims teams with strategic return to work, recovery and independence advice, act as a mobile support to injured workers and liaise with treatment and rehabilitation providers;
• Injury Management Specialist: Support Claims Teams with qualified injury management and treatment advice, and liaise with treating doctors and providers around injury management strategy and support;
• Liability and Technical Specialist: Support Claims teams in the provision of liability and entitlement advice, arrange medical and factual investigative intervention and liaise with legal providers;
• Team Manager: Provide visionary leadership and development to a team of Claims, Technical, Injury and Return to Work Personnel.

About you

• Highly developed communication and customer service skills, with the ability to engage and negotiate at all levels of organisation and with a varied set of stakeholders;
• A proactive and holistic mindset;
• Reliable with excellent time management and organisational skills and attention to detail;
• Empathetic and enthusiastic, with a strong sense of team and collaboration;
• A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace ersity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers!
• And more...

We value inclusion and ersity

Inclusion and ersity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' erse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and ersity as a vital strength. By embracing ersity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming iniduals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Title: Junior Legal Assistant

Location: Dandenong, VIC, Australia

Work Type: Hybrid

Job ID: req4210

Job Description:

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.

What are we looking for?

Our Work & Road team is growing, and we are now seeking a Junior Legal Assistant to join our team located at our Dandenong office. This is a full time, 12 month contract position and flexible work arrangements will be considered. Your energy and drive will be integral in achieving successful outcomes along with your positive approach to your work. Some of the key responsibilities will include:

• Providing a great level of care and support to our clients in a professional manner
• Supporting the lawyer and team with general file management and administration of Work & Road claims
• Coordinating appointments for our lawyers and medico-legal appointments for our clients
• Communicating with clients, insurers and other professionals both in writing and verbally
• Preparing legal correspondence and compiling court documents.

What will you bring?

You will have a passion for social justice and generating positive outcomes for clients. The following experience and skills will ensure your success in this position:

• Exceptional communication and customer service skills
• A willingness to learn
• Excellent attention to detail
• Demonstrated organisation skills and the ability to multi-task
• Ability to work autonomously as well as in a team environment
• Available to work 38 hours per week, between the hours of 8:30am - 5pm Monday to Friday.

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values ersity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

Title: Commercial Support Assistant (Contract)

Location: Sydney, Baulkham Hills,  Australia

Job Description:

Req ID

67158

Brand

Woolworths Supermarkets

Team

Commercial

Employment type

Fixed-term Full-time

Location

New South Wales, 2153

• 12 month contract within the Own Brand team!
• Inclusive culture with a focus on creating genuine career opportunities
• Norwest Location with Hybrid working environment

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

We partner with dynamic suppliers to develop a range of Woolworths Own Brand and exclusive brand products, which meet the ongoing and changing needs of Woolworths customers.

We have a deep passion for our quality products and the value they bring to our customers.

Our integrated teams of Sourcing Specialists, Product Developers, Packaging Specialists, Customer Insights & Sensory Specialists, Chefs, Commercial Specialists and Branders work closely with suppliers and partners to deliver the best balance of quality, value, taste, nutrition and innovation for our customers.

• Enter data and ensure accuracy in existing and new article set up
• Work closely with your buying and category teams deliver collectively
• Be proficient in administrative systems (such as SAP and Partner Hub) that manage data in addition to software suites such as Google and Microsoft
• Work collaboratively with internal stakeholders to drive value and a great customer experience

What you'll bring

• Willingness to learn and collaborate with the wider team and adapt with changing conditions
• Previous administration experience and be highly organised and capable of juggling multiple priorities simultaneously
• Strong commercial acumen and proficient with excel and google environment
• Skilled professional with passion for customers
• Excellent interpersonal and relationship skills, verbal and written communication skills
• Comfortable working in a fast paced and dynamic team environment

What You'll Experience

• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A progressive and competitive leave policy that gives you more space for what matters to you.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - 'to create better experiences together for a better tomorrow.'

Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Title: AI Experience Specialist

Location:  Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD

Job Description:

Job No: 678375

 Max Term Full Time

 IT

 Pay Band 5

Shape customer and employee experiences through AI

Work on enterprise‑scale AI initiatives with real impact

Career growth within an established Innovation team

Bring a human‑centred lens to AI adoption and help shape how customers and employees experience emerging technology, while building your career in a growing innovation function.

About the Role

As an AI Adoption Specialist, you will support the successful adoption of AI by designing and validating customer and employee experiences across claims and customer service initiatives. Working closely with delivery squads, you will turn research insights into practical patterns that teams can apply as AI capabilities scale across the business.

What You’ll Do

• Design, test and validate AI‑enabled solutions with customers and internal teams, adapting research methods to suit emerging and ambiguous use cases
• Create conversational and other designs, workflows, wireframes and UI concepts that support clear, usable AI experiences
• Partner with delivery squads to plan and run testing across design, UAT and post‑launch phases, aligning activity with sprint cycles
• Translate insights into practical tools such as checklists, templates and design patterns that teams can use immediately
• Support squads to build capability in user‑centred validation approaches for AI, sharing guidance and applied learning
• Analyse insights from research, analytics and interaction data to identify patterns, opportunities and experience improvements

What You’ll Bring

• Experience selecting and applying research and testing methodologies in complex or emerging problem spaces
• CX / UX is highly desired, in addition to service design skills
• Background in experience design, service design or behavioural research, with the ability to design and test digital solutions
• Strong ability to synthesise qualitative and quantitative data and convert findings into clear, actionable outputs
• Experience working in agile delivery environments alongside cross‑functional teams
• Confidence communicating insights and recommendations to both technical and non‑technical audiences
• Comfort working in forming teams and evolving domains, with a curious and adaptable approach

What You’ll Enjoy

Access our award‑winning Shine platform, your central hub for exclusive perks, wellbeing support, career development, and recognition

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Performance‑based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: www.suncorpgroup.com.au/careers/benefits

At Suncorp, we believe we are our best when our workforce reflects the ersity of the communities we serve. We provide reasonable adjustments in recruitment and the workplace; please let us know what you need.

Title: Process Optimization Specialist - Live Operations Global HQ (They/She/He)

Location: City Australia

Job Description:

If you're here, it's because you're looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

The Live Operations Process Optimization Specialist will be responsible for owning and leading the definition, optimization, and automation of Live Operations processes, driving cross-functional initiatives to improve operational efficiency and performance, managing end-to-end process definition and improvement projects, and acting as a subject-matter expert and decision-maker on Live Ops processes within the Process Optimization team.

THE JOURNEY

• Define and design E2E Live Operations processes for customer, rider and partner support agents from scratch with limited supervision, including:
• Understanding global and local AS-IS processes
• Identifying pain points and improvement opportunities by ing deep into data and audits
• Defining TO-BE processes to drive satisfaction, efficiency, scalability and consistency to Customers, Riders and Partners
• Coordinating reviews and alignment with stakeholders
• Acting as the end owner of defined processes
• Own Live Ops processes within cross-functional Live Ops projects and make business decisions on behalf of the Process Optimization team.
• Manage and assess process change requests coming from Live Ops hubs and other stakeholders, applying strategic and critical thinking to prioritize initiatives based on impact and feasibility.
• Configure SOPs in an internal Copilot tool for support agents and be able to improve support metrics through it.
• Proactively identify business opportunities to improve Live Ops performance and KPIs through process improvements, product development and automations.
• Act as a key referent for Live Ops processes across customers, riders, and/or partners, maintaining a deep understanding of online delivery service business models and operational dynamics.

WHAT YOU WILL BRING TO THE RIDE

• 2-3+ years of experience in SOP definition, optimization, automation and business project management.
• Bachelor's degree in Engineering, Business Administration, or a related field.
• Strong analytical mindset with high attention to detail, excellent problem-solving abilities, and strong critical-thinking skills.
• Highly structured and autonomous working style.
• Previous experience in business consulting firms is a strong plus.
• Experience in customer service or operations environments is a plus.
• Professional proficiency in Spanish and English; knowledge of additional languages is a plus.

Iniduals representing erse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing ersity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on ersity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant erse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/erse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Title: Site Sales Area Manager

Location: Mackay Australia

Job Description:

Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.

Purpose of the role:

To build and develop the regional markets and establish new installed base & aftermarket strategies for FLS products, specifically Pumps, Cyclones, Valves, Hose & Rubber with a view to increase market share in traditional markets, identify and grow new market opportunities and to significantly grow the revenue base for the FLS product offerings. Continuously improve operational efficiency, and the technical competence of the local team; and contribute strongly to the overall company results, culture and development. Work collaboratively within FLSmidth.

Job Scope:

• Lead the sales process for FLS Products, Pumps, Cyclone, Valves, product proposals. Establishing & maintaining key customer relationships, primary selections, technical sales, establishing pricing strategies, negotiating proposals and securing orders for FLSmidth.
• Lead the site conversions for FLS products on competitor installed base, propose technical solutions to improve cyclone performance and reduce total cost of ownership for customers.
• Establish strategies to protect the installed base of FLSmidth and ensure the customers are supported technically and operationally within the broader FLS products & Site Sales support networks.
• Manage multiple conflicting engagements & prioritize/manage/drive outcomes of cross-regional teams to deliver on customer committed deliverables.
• Be responsible for new business development by prospect for potential new clients and turn this into increased business.
• Accountability for the FLS Products budget in PNG with preparation of budgets & forecasts & other ad hoc reporting as required and support the team to achieve the results.
• Strive for continuous improvements in our 'Safety First' and Quality-focused culture. Grow and develop, engage and motivate a large and erse team (sales and product support teams) to continually increase customer satisfaction. The clear focus is thorough execution to deliver results.
• Ensure product design is maintained to Australian safety standards and the quality of the product is consistently premium and never compromised, whilst ensuring a focus on 'Safety First' and Quality at all times.
• Be responsible for Business Development Planning and attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.

What you bring:

• Bachelor degree in relevant discipline Engineering or Metallurgy or significant field service technical solutions selling experience preferred.
• At least 10 years specific FLS or competitor products (pumps, cyclones, valves) covering technical capital proposals & field troubleshooting experience within the mineral processing industry either in Australia or PNG.
• An expert level of understanding of FLS PCV or competitor products solutions will be highly regarded.
• Existing strong network of key stakeholders within mineral processing industry.
• Demonstrated ability to develop strong relationships and credibility both internally and with external clients with strong customer service skills & technical solutions.
• Demonstrated business acumen to develop realistic business plans with stretch targets and the clear plan to reach those targets.
• Prior experience in restructuring workshop & providing customers with quality products & services at competitive prices and shorter lead times.
• Highly developed negotiation skills and demonstrated experience in conducting successful negotiations as a company representative.
• Highly developed sales skills with the ability to close deals and also willingness to support local sales team.
• Ability to work in a team or inidually on multiple concurrent projects.
• Computer experience using standard MS Office suite of programs is required.
• Demonstrated ability to deliver in a fast-paced, changing environment while maintaining high attention to detail.

Behaviours:

• Deliver on set strategic priorities of FLSmidth and inspires a shared vision for its future direction & success.
• Reliable, honest, professional and a strong customer service attitude.
• Communicates effectively and professionally with a variety of stakeholders including external partners, teams, colleagues and contacts.
• Considers and respects the ideas, circumstances and feelings of others.
• Treats everyone with fairness and respect, adhering to the principles of ersity and inclusion.
• Identifies and champions new approaches for improving organizational results and achievement.
• Supports, promotes and implements change, encouraging the adoption of new methods and overcomes barriers to acceptance.
• Provides direction on how to manage conflicting priorities and tensions.
• Buys in to and makes recommendation for continual improvement within their area of responsibility.
• Takes accountability for level of performance and success.

What we offer:

• Competitive remuneration package.
• Work from home options available.
• Flexible start and finish times.
• Job security in a volatile market - FLSmidth has 140 years of successful operation within a global environment.
• Development and training within a respected global OEM company.
• Access to salary packaging options to allow you to maximise your after-tax income.
• Employee Assistance Program for employees and immediate family.
• Purchased annual leave options.
• Involvement with community and charity initiatives.
• Annual flu vaccination.

Travel:

• Travel is expected in this role. Volumes will vary based on the requirements of the role.

As an equal opportunity employer, FLSmidth embraces ersity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more erse our employees are, the stronger our team is.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

Candidates will be contacted by email. No recruiters and unsolicited agency referrals please.

Title: Member Experience Consultant

Location: Brisbane Australia

Job Description:

Job no: 494481

HBF benefits

• Salary from 66K + Super + Fully subsidised Gold Standard Health insurance 
• Hybrid working – Central CBD office plus 2 work from home days after 3-month probation completed
• 3 wellbeing days off a year on top of our standard 20 days annual leave
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

As a Member Experience Consultant at HBF, you’ll be there in the moments that matter to our members. You will operate in a vibrant contact centre environment as the first point of contact for new and existing member queries through phone, email and chat, identifying their needs and recommending the right products.

You will be there for our members guiding them through a wide range of life moments from welcoming a new baby to supporting their loved ones through life-critical medical treatment as they reach out to understand their health cover.  

What your team says about working at HBF

"HBF has been supportive with my personal life and family needs in balancing my work-life with home life”

Let’s talk about you

We are seeking iniduals with a strong customer service focus and solid computer literacy skills. Whether your customer service experience is in retail, hospitality or you’re looking to return to the workforce and are adaptable and resilient we would love to hear from you!

Next steps and important dates

Next steps include reference checks, assessment and a national police clearance then if successful, you will undertake our bespoke fully paid training program to give you the tools you need to support our members the HBF way commencing from Monday 9th of March.

Inclusion and Accessibility

Xapo Bank is looking to hire a Customer Success Advisor - APAC to join their team. This is a full-time position that can be done remotely anywhere in Asia.

Title: Account Manager

Location: Baltimore, MD

Job Description:

Full-time

Description

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position

We’re looking for an Account Manager who would enjoy working for a company that makes a difference in the geriatric population’s lives in communities across the nation. The primary function of this position is to provide excellent customer service, retention of existing accounts, and insurance sales.

• Retention of existing facilities: Sustains rapport with key accounts by making periodic visits – at a minimum once per quarter; exploring specific needs; anticipating new opportunities.
• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Keeps promotional materials ready by coordinating requirements with marketing department; inventorying stock; placing orders; verifying receipt.
• Plans meetings and attends trade shows
• Protects organization's value by keeping information confidential

The Location

The Account Manager position is a remote position that includes a combination of field days and home office days. This role REQUIRES overnight travel and the inidual MUST reside within the territory.

Requirements

• Associate’s or Bachelor’s degree preferred
• 3-5 Years previous applicable experience
• Preferred prior work experience within senior living communities, sales, and life/health insurance
• Ability to obtain health and life insurance license
• Reliable transportation
• Ability to Lift Up to 50 Pounds
• Candidates must possess a valid driver's license and maintain a clean driving record.

Other Qualifications

• Preferred skills - experience using Salesforce and Microsoft Office applications including Excel, Word, and Outlook.
• Problem solving skills - strong analytical and critical thinking skills to identify problems and develop innovative solutions.
• Customer service - responds promptly to requests for assistance and strives to continually improve service.
• Planning/organizing - the ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner.
• Quality control/Attention to detail - demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Adaptability - adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events.
• Dependability - consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction.
• Efficiency - the ability to visit required number of weekly visits in a timely manner without sacrificing quality.
• Teamwork - Able to work in team environment.
• Communication - Strong written and verbal communication skills.
• Education of Aria Care Partners’ mission & services to potential facilities.
• Currently possess a life/health insurance license or the ability to successfully complete the licensing course and exam.
• Territory management – the ability to plan weekly travel throughout the state to visit with nursing home staff and residents.
• Daily Travel with potential for 75% overnight stay.

Why Should You Apply?

• Ability to work for a company that cares and makes a difference.
• You enjoy feeling challenged and driven to exceed goals

The Pay

• Competitive Base Pay + bonus
• Mileage reimbursement

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Working at Aria Matters!

#LI-LY1

Salary Description

50,000 - 70,000 plus commission, mileage

Transfer Center | Patient Placement Coordinator

Job Location - US-Remote

Remote

Full-Time

Shift Type - Swing Shift

About Us

HIGHLIGHTS

Location: Fully remote, working equipment provided

Shift: Mid shift | 10a-10p

Required Experience: ER experience and/or healthcare transfer center experience

Required License: Paramedic, EMT, or LVN license 

Perks: 2.5% annual bonus opportunity, Medical/Dental/Vision Benefits, 401K matching up to 4%, PTO plan, tuition reimbursement, and more!

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly inidualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every inidual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates ersity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to enhance the quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care.

Essential Job Functions

• Responsible for coordinating hospital admissions and transfers
• Facilitates conference calls between providers to coordinate continuity of care
• Identify, resolve, and escalate issues, process deviations, and service failures to leadership
• Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
• Adhere to all company and departmental values, policies, processes, and procedures
• Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
• Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities
• Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources
• Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
• Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
• Adapt to change with a willing and innovative spirit
• Meets all inidual and departmental goals and quality standards as assigned
• Safeguard sensitive and confidential company information including patient PHI in remote work environment
• Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care
• Perform other duties as assigned

Basic Qualifications

• 2 years hospital related or Emergency Room experience, required
• LVN or EMT, required
• Healthcare transfer center experience, preferred
• Superior interpersonal skills
• Maintain a high degree of professionalism
• Ability to manage multiple tasks simultaneously
• Assume personal responsibility for actions
• Possess a strong technical aptitude
• Demonstrate a friendly and service-oriented demeanor
• Strong attention to detail, organizational skills and follow-through discipline required
• Position requires fluency in English, written and oral communication

Title: Research Consultant

Location: Hybrid (New York) or Remote (US)

Job Description:

Introduction:

As a Research Consultant on our Customer Success Team, you'll play a crucial role in empowering our clients—many of the world's leading brands—with your guidance and professional support to manage their projects to success with the help of our Agile Insights Platform. Your deep knowledge of communication and research methods will make a direct and visible impact on our business.

What you will be doing:

• Guiding clients through complex research needs through sophisticated online survey design.

• You delight and surprise our clients with bespoke and novel insights and approaches. 

• Mentor and coach junior team members, sharing your broad expertise in market research.

• You train new customers on our software and inspire them to use it independently.

• Become a product expert and effectively respond to customer inquiries

• Act as a trusted partner, ensuring our software becomes an essential part of your clients' daily work.

Who you are:

• You are passionate about quantitative market research and new, agile software technologies. 

• You have earned a degree in economics, social sciences or psychology with a focus on market research, marketing or statistics. 

• You have 3+ years of experience in survey-based marketing research (e.g. pricing, advertising impact, product innovation, packaging design, branding).

• You have strong theoretical and practical knowledge of study and questionnaire design.

• You have a firm grasp of quantitative methods like A/B tests, MaxDiff, TURF, Conjoint, Van Westendorp, and Implicit/System 1.

• You have exceptional project management skills and the ability to thrive under pressure.

• You have excellent consulting and communication skills with a winning presence.

Benefits of working at quantilope:

• Flexible work environment: With flexible PTO, flexible working hours and remote/hybrid opportunities, we believe you can succeed from anywhere. Did we mention that everyone has the opportunity to work abroad for up to 6 weeks per year?
  Ongoing learning: With our dedicated learning budget for every employee and company-wide workshops with the best in the biz, we believe in providing our employees with all the tools they need to excel. 
• Wellness is key: We offer full benefits (health, dental, and vision) as well as the support of certified mental health first aiders. We also have Quantiwell days which are global mental health days twice a year where the whole company takes a day for themselves.
  Diverse & inclusive community: Our team spans the globe, driving erse ways of working and thinking. With the help of an incredible Community Committee, we are committed to advancing education and awareness.
• Planning for the future: At quantilope, we keep your financial wellness top of mind with a 401k program and a 3.5% annual match. 
  Team bonding: Team offsites, summer and holiday parties.. .where in the world will we bring the team together next? We’re all working hard and know how important it is to have fun along the way.

Compensation: $80-90k Base Salary + 10% Bonus

About us

Meet quantilope: Great people, innovative technology, and the foundation to create an impact. quantilope automates consumer research with AI-driven solutions to support data-driven decision making. Founded in 2014, we're recognized for our innovation and rapid growth. quantilope provide insights in brand awareness, market segmentation, advertising testing, product concepts, pricing analysis, and more for 300+ brands.

Title: Community Member Consultant

- Yakima Valley

Location: Remote (Yakima, Washington, US)

Department: Community Impact

Job Description:

JOB TITLE: Community Member Consultant (Yakima Valley)

FLSA Status: Non-Exempt

WHY JOIN US?

Seattle Credit Union is proud to be an employer committed to the growth and prosperity of its employees, members, and the community. We work in a culture where voices are amplified to drive meaningful change and generate non-stop impact. We offer a comprehensive total rewards package, such as employee-paid medical benefits, 401k matching, and generous time off, such as for volunteering and even to celebrate your birthday! We provide opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously erse workforce that drives our ability to innovate and maintain excellence.

We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different backgrounds, disability, ages, ethnicities, races, religions, gender identities, sexual orientations, national origins, or veteran status’ protected by applicable federal, state, or local law.

ABOUT THE ROLE:

This role will serve dual functions as both a community-facing advisor and a member-centric consultant within our financial cooperative. Drive community engagement, foster financial empowerment, and deliver exceptional member service—supporting organizational goals and mission.

This position is ideal for iniduals passionate about community impact and dedicated to fostering financial well-being. It offers the unique opportunity to shape both institutional strategy (through CDFI/community programs) and inidual member experiences—driving meaningful change at scale and at the personal level.

WHAT YOU WILL DO

Community Development:

• Build and maintain relationships with local organizations, schools, and nonprofits.
• Lead financial education workshops and community events.
• Support CDFI-related initiatives and impact tracking.
• Represent the organization at public forums and outreach activities.
• Participate in mobile branch deployments.
• Flexibility is expected to accommodate travel and event schedules across Yakima Valley.

Member Consulting:

• Provide expert guidance on financial products and services.
• Assist members with account openings, loans, and digital banking.
• Meet service and sales goals while maintaining compliance.
• Supports the operations of the Mobile Branch facility, assists with equipment and software updates, maintenance, service, and repairs.
• Operates the Mobile Branch, including travel to designated locations and returning to Admin building each day.

Additional Expectations:

• Deliver high-quality work on time and adapt to changing priorities.
• Demonstrate integrity, critical thinking, and flexibility in decision-making.
• Communicate effectively, both verbally and in writing, with internal and external audiences.
• Foster collaboration across teams and contribute to a positive, member-focused culture.
• Identify opportunities for process improvements and automation.
• Maintain punctual and reliable attendance.

WHAT YOU WILL BRING

Basic Qualifications:

• Minimum of 1–2 years in a financial services or community engagement role.
• Fluent in both English and Spanish is a requirement for this position.
• Comfortable working in mobile environments and adapting to changing locations.
• Strong interpersonal, presentation, and customer service skills.
• Local travel within Yakima Valley is required, including visits to community partners, schools, and event venues.
• Occasional travel to headquarters for training, team meetings, or cross-functional collaboration.
• Must have reliable transportation. If using your own vehicle, mileage reimbursement is provided per company policy.
• Interpersonal & Communication: Strong written/oral skills—comfortable presenting to groups or iniduals.
• Customer-Centric Approach: Empathy, listening skills, problem-solving, and relationship-based service.
• Strategic Thinking: Initiative-taking, creative problem-solving, and ability to challenge status quo.
• Sales & Service Orientation: Proven ability to meet goals while prioritizing member well-being and ethical standards.
• Reliability & Teamwork: Dependable, collaborative, and able to support back-office operations when needed.

Preferred Qualifications:

• Bachelor’s degree preferred, particularly in business, finance, social sciences, or related fields.
• Experience with CDFI or community-focused initiatives a strong plus.
• Skilled in Microsoft Office applications, financial planning tools, and CRM systems.

Working Conditions:

• This is a hybrid role with work performed remotely as well as in an office and/or branch environment in Central Washington. Community events are frequent and require in person presence that may expand throughout Washington State.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees. We offer many great benefits including zero contribution medical, dental, and vision plans for our employees. Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable iniduals with disabilities to perform the essential functions.

Compensation is based on the candidate's geographical location, calculated based on an adjustment factor from Seattle area market compensation.

Title: Change Manager/Trainer

Location: Toronto, Ontario, Canada

Job Description:

Company Description

Who we are

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Job Description

The Genesys Cloud CX Trainer & Adoption Specialist will be responsible for driving user adoption, communication, and organizational readiness for Genesys Cloud migration and transformation initiatives. Leveraging deep contact center and change management expertise, this role ensures transitions are smooth, well-communicated, and effectively supported. By creating and delivering targeted training and managing change, the specialist prepares users for new tools and processes, ensuring the long-term success and stability of implemented solutions in a multi-client environment.

Responsibilities:

• Develop, execute, and maintain a complete Genesys Cloud CX training curriculum for all user roles (Agents, Supervisors, Administrators, Business Leaders).
• Design and create engaging, role-specific training materials, including quick-reference guides, e-learning modules, and video tutorials, in both official languages.
• Assess organizational readiness and change impact for migrations, applying change management principles to ensure smooth user transitions.
• Develop and execute clear communication plans to articulate project benefits, timelines, and impacts to all stakeholders.
• Coordinate, schedule, and deliver dynamic training sessions, workshops, and clinics in various formats (virtual, in-person, hybrid).
• Partner with Project Managers, Functional Analysts, and Business Analysts to align training and change activities with project milestones.
• Monitor user feedback, training effectiveness, and adoption metrics to identify performance gaps and areas of resistance.
• Proactively develop and deliver targeted interventions, refreshers, and coaching to address adoption challenges and support post-go-live stabilization.
• Act as a key advocate for change, fostering collaboration between business and IT teams to drive long-term user competency and solution success.

Qualifications

• Minimum 5 years of experience as a trainer specializing in contact center solutions.
• At least 3 years of hands-on experience in Genesys Cloud migrations, implementations, or major upgrades.
• Proven ability to create comprehensive training programs for Genesys Cloud tailored to Agents, Supervisors, and Administrators.
• Strong coordination skills to schedule, manage, and track training sessions across multiple teams or clients.
• Bilingual proficiency with the ability to create content and deliver training in both official languages (English/French).
• Change Management Acumen: Experience in developing communication plans, assessing organizational readiness, and driving user adoption—skills that are highly beneficial for this role.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Title:  Customer Service Agent

Location: USA Remote

Job Description:

What success looks like in this role:

Gains familiarity with Global Field Operations concepts, procedures and methodologies.

You will be successful in this role if you have:

High School diploma or GED required

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.

Title: Client Solutions Retention Representative

(Cox Business)

Location: Foothill Ranch, CA - 27422 Portola Pkwy, Suite 100

Job Description:

Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Inside Relationship Rep - CCI

Management Level

Inidual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Hourly pay rate is $20.87 - $31.35/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $34,008.00.

Job Description

Client Solutions Retention Representative (Cox Business)

Great relationships don’t just happen — they’re built with trust, authenticity and a spark of curiosity. If you’ve got the talent to turn connections into meaningful partnerships, we want to hear from you. 

At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.  

We’re on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed — all while driving revenue and advancing your own career. 

Ready to work with a team that’s as invested in your success as you are? Let’s talk! 

What’s in It for You? 

Here’s a sneak peek of the benefits you could experience as a Cox employee: 

• A competitive salary and top-notch bonus/incentive plans. 

• A pro-sales culture that honors what salespeople (like you!) contribute to our success. 

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules. 

• A true team environment, with 3 days of real-life collaboration in the office. 

• Comprehensive healthcare benefits, with multiple options for iniduals and families. 

• Generous 401(k) retirement plans with company match. 

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. 

• Professional development and continuing education opportunities. 

• Access to financial wellness/planning resources.

Check out all our benefits.  

What You'll Do:

You’ll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers’ needs while also assisting with billing related inquiries Here's a look at what you’ll be doing: 

• Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers. 

• Answering customer billing calls creating a best in class experience while assisting with billing related needs.  

• Driving additional revenue with a focus on customer needs and exploring upsell opportunities. 

• Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services. 

• Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell. 

• Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons. 

• Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported. 

• Working with sales support to find the best solutions and resolve installation or service challenges. 

• Educating customers on how to maximize their Cox Business products and services, including features, billing and charges. 

• Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

Who You Are 

You’re an empathetic listener with a knack for solving problems. Here’s what sets you apart: 

Minimum: 

• 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor’s degree in a related field. 

• Proficiency with computers and common business software.

Preferred: 

• An associate degree or technical certification in a related discipline. 

• B2B sales experience with a proven track record of meeting quotas. 

• Background in revenue generation or customer retention roles. 

• Experience in the communications industry or with a major communications equipment vendor.

Your next big opportunity starts here. Apply to Cox today! 

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Title: French Bilingual Digital Communication Specialist

Location: US - FL - Melbourne

Job Description:

French Bilingual Digital Communication Specialist

At Percepta,we bring first-class service across each market we support. As a French Bilingual Digital Communication Specialist, you’ll be a part of creating and delivering amazing customer experiences, while also enjoyingthe satisfaction of being part of a unique culture.

What You’ll Be Doing 

The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.

The Digital Communication Specialist will deliver and foster a premier level of service for customers based on trust and respect.  The Digital Communication Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence.

The Digital Communication Specialist is an innovative initial contact point for customers. The Digital Communication Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The Digital Communication Specialist will help identify process improvement recommendations that drive customer satisfaction and advocacy

During a Typical Day, You’ll

• Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including:
• Accurately respond to customer inquiries through instant messaging software
• Utilize available resources to respond to customer inquiries
• Correspond with customers via mail, if working the Correspondence contact stream as needed.
• Outbound phone calls to customers and dealerships on occasion.
• Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids.
• Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes inidual accountability for meeting these objectives.

·Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise.  Is consistently courteous with all customers and keeps all customer commitments.

·Remain knowledgeable and current with all policies, procedures, processes, and changes.  Continuously improves customer handling skills, process knowledge, and company and product information.

·Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members.  Participates in coaching and training opportunities, retaining and applying learning.

·Complete additional tasks / projects as needed.

·Maintain professional working relationships.

What You Bring to the Role 

• High School Diploma required. Associates degree or 2 + years college coursework completed preferred.
• 1-2 years’ customer service experience, preferably in a contact center operations environment.
• Must be fluent in French and English – written and verbal
• Must possess excellent decision making and problem-solving skills
• Ability to maneuver through various systems to provide the customer accurate information
• Displays professionalism and positive attitude to develop and nurture prospect relationships
• Ability to effectively communicate with customers, managers and co-workers
• Demonstrate self-motivation and results-orientation
• Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities
• Willingness to take on new assignments
• Reliability; follow a logical, analytical approach to business conversations and chat dialogue
• High level of trust and integrity
• Exercise good judgment 
• Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision
• Ability to build strong professional relationships and adapt approach to different management styles
• Must be able to multi-task
• Knowledge of call center environment

What You Can Expect 

• ·Starting hourly rate of $15.00/hr. + $2.00/hr. for French Bilingual Differential
• ·Hours of Operation\: Monday thru Friday\: 8\:00am to 11pm & Saturday\: 8am – 8\:00 pm EST
• ·Health/Dental/Vision/Life Insurance
• ·Flexible Spending Account (FSA) and Health Savings Account (HSA)
• ·401(k) with company match
• ·Vacation/Sick Time and Paid Holidays
• ·Tuition Reimbursement
• ·Employee Assistance Program
• ·Employee Discount Program
• ·Training and Development Programs (Percepta College)
• ·Employee Rewards Program (Perci Perks)

About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a erse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know ersity is our strength. It enables us to view projects and ideas from different vantage points and allows every inidual to bring value to the table in their unique way.

#LI-remote

Title: Senior Technical Product Business Analyst (SCRUM Certified) - Dallas

• Location Dallas, Texas (Remote)
• Department Product Management
• Employment Type Full-Time
• Minimum Experience Experienced
• Compensation $120k - $125K Annual

Job Description:

Paperless Environments® has been revolutionizing document management and accounts payable workflow automation since 2005. Our innovative software solutions are used by over 2,000 customers across all 50 states and in 5 other countries. Our software enables customers to efficiently manage their accounts payable processing through workflow automation, document management and accounting system integration. We pride ourselves on delivering an exceptional customer experience and maintaining the highest level of customer satisfaction.

This is a fully remote position for a candidate located in the Dallas/Fort Worth area.

Position Overview

As a Senior Technical Product Business Analyst at Paperless Environments, you will play a pivotal role in our product team. This senior-level role works closely with Product Management and Development to define product requirements and ensure smooth Agile execution of our SaaS solutions. You will bridge the gap between business needs and technical implementation – translating stakeholder needs into clear requirements, grooming and prioritizing the product backlog, and collaborating with developers throughout the development lifecycle. The Senior Technical Product BA ensures that new features and enhancements are well-defined, delivered on time, and meet our high standards for quality and customer satisfaction. You will also be an Agile process champion, helping the team maintain efficiency and continuous improvement in a fast-paced environment

Key Responsibilities:

• User Story Definition
  • Translate business and user needs into detailed backlog items with clear acceptance criteria and use cases. 
  • Ensure that requirements are documented in a clear, concise manner, and are readily understood by the development team.
• Backlog Grooming & Agile Planning:
  • Proactively manage and groom the product backlog, keeping a well-prioritized list of user stories and epics ready for development. 
  • Work closely with the Product Manager to prioritize backlog items aligned with product roadmap and customer value and prepare user stories for sprint planning (including story point estimation and dependencies).

   
• Cross-Functional Collaboration:
  • Collaborate daily with Development, QA, Product Design, and User Assistance teams to ensure proposed solutions are technically feasible and align with business goals. 
  • Act as a liaison between non-technical stakeholders and the technical team, clarifying requirements and answering questions during sprints to prevent misunderstandings or delays.
• Agile Ceremony Participation:
  • Take an active role in Agile ceremonies – attend daily stand-ups, lead backlog refinement sessions, lead/participate in sprint planning, and lead/contribute to sprint reviews and retrospectives. 
  • Help drive smooth Agile execution by providing insight and feedback during these ceremonies and ensuring the team adheres to Scrum best practices.

   
• Testing & Quality Assurance:
  • Define and write acceptance criteria for all user stories to guide the testing process. 
  • Work with QA to develop test plans and ensure thorough coverage of requirements. 
  • Assist in user acceptance testing (UAT) and actively validate that delivered features meet the specified requirements and acceptance criteria. When necessary, help triage and verify fixes for defects or support issues during the sprint.

   
• Documentation:
  • Maintain comprehensive documentation of product requirements, process workflows, and release notes for new features.
  • Utilize Atlassian Confluence (and similar tools) to document functional and non-functional specifications, decisions, and knowledge transfer information for internal use. 
  • Ensure that all documentation is up-to-date and accessible to relevant stakeholders for knowledge sharing and training purposes.
• Product Expertise & Support:
  • Serve as a subject-matter expert on our products. 
  • Provide clear and timely communication to all members of the team about feature progress. 
  • Conduct knowledge transfers to train internal teams (Customer Support, Customer Success, Sales, etc.) on new product features and workflows to ensure organizational readiness for product launches.

   
• Integration & Deployment Support:
  • Coordinate with Development and external partners when integrating with third-party services or APIs. 
  • Assist in third-party integration efforts by gathering requirements for integrations and ensuring that solutions work as intended within our product ecosystem.
  • Support deployment activities by working with Development to ensure that acceptance criteria and infrastructure needs are met before release.

   
• Continuous Improvement:
  • Identify opportunities to improve business analysis processes and Agile workflows.
  • Mentor junior analysts or team members (if applicable) by sharing best practices in requirements management and contribute to the refinement of team templates and standards for user stories and documentation.

Additional Requirements

• Education: Bachelor’s degree in Computer Science, Information Systems, Business or a related field (or equivalent work experience). 

• Experience:

  • 5+ years of experience as a business analyst (or related role in product/business analysis) in a software development environment, preferably with SaaS products.
  • Demonstrated ability to understand complex software systems and workflows in a cloud-based product setting.

• Agile & Scrum Expertise:

  • Hands-on experience working in Agile/Scrum teams and deep familiarity with the software Scrum certification (e.g., Certified Scrum Master or similar) is required, as you will be expected to champion Scrum practices and possibly act as a Scrum Product Owner for projects.

   

• Tools Proficiency:

  • Proficiency with team collaboration and project management tools, especially Atlassian Confluence for documentation and knowledge sharing, and agile tracking tools like Azure DevOps for managing user stories and sprints. 
  • Ability to create process flow diagrams or wireframes using appropriate tools, such as LucidCharts, is a plus.

   

• Communication & Collaboration:

  • Excellent communication and interpersonal skills, with the ability to translate between business needs and technical realities effectively. 
  • Proven success working cross-functionally with Product, Engineering, QA, and other teams to build SaaS products, and the ability to build consensus and buy-in among stakeholders.

   

• Analytical Skills:

  • Strong analytical and problem-solving abilities with keen attention to detail.
  • Ability to leverage data and metrics to support assumptions and inform decision-making. 
  • Comfortable analyzing workflows or datasets to identify trends, root causes, or opportunities for improvement in the product.

   

• Adaptability:

  • Highly organized and self-motivated, capable of managing multiple priorities in a dynamic, fast-paced environment. 
  • Able to work independently and effectively in a remote setting, demonstrating reliability and proactive communication in a distributed team.

• Technical Acumen:

  • Solid understanding of web/software technologies and architecture (e.g., databases, APIs, cloud services) to engage in technical discussions and better translation of requirements for engineering.
  • Ability to quickly learn new systems and grasp complex technical concepts to inform business analysis.

Preferred Qualifications 

• Launching Technical Features:
  • Proven experience in launching technical products or features from concept to release, especially those involving new integrations or updating exciting integrations as the integrated ERP releases new features and functionality. 
  • Experience coordinating release activities and post-launch validation of such features is highly desirable.
• Domain Knowledge (Construction Accounting):
  • A background in construction accounting with focus on accounts payable systems – particularly experience with accounting software or construction ERP integrations – is strongly preferred. Knowledge of document management workflows, OCR technology, or invoice processing automation in a SaaS context will help you ramp up quickly in our domain.

This Senior Technical Product Business Analyst position is a fantastic opportunity for a skilled analyst to contribute to a growing SaaS company and help drive the next generation of paperless workflow solutions. If you are passionate about agile product development, enjoy working on cutting-edge cloud software, and have the skills to translate business needs into technical action, we encourage you to apply and join the Paperless Environments team! 

Team: Product Management 

Reports to: VP, Product Management 

Employee Status: Fulltime 

FLSA Classification: Exempt 

Travel: Little to none (<10%) 

Location: Remote 

What We Have to Offer:

• Competitive salary
• Benefits package that includes medical, dental, and vision
• Company matching retirement plan after one year of service
• 120 hours of PTO to start
• Budget for professional development
• Company paid life insurance

 More About Us:  

Our mission is to replace paper-based processes and workflows with intelligent, paperless solutions. Paperless Environments' customers represent over 200,000 users and range from small single-digit employee construction firms to publicly traded companies with thousands of employees.

Learn Even More at https://www.paperlessenvironments.com

  Our Core Values:

• We Are Team Players
• We Are Customer-Focused
• We Have a Passion for Greatness
• We Are Growth-Minded

Title: Operations Manager

On-Site

locations CT - Southington

time type Part time

Job Description:

We’re building a world of health around every inidual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

Management

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement

Customer Service

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

• High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours 25

Time Type Part time

Pay Range

The typical pay range for this role is:

$21.94 - $35.94

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Director of Go-To-Market Operations (RapidScale)

Location: Raleigh, NC - 301 Hillsborough St Suite 1300

Job Description:

Company

Cox Communications, Inc.

Job Family Group

Sales Operations Group

Job Profile

Director, Sales Operations

Management Level

Director

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $134,900.00 - $224,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. 

We are seeking a strategic and execution-oriented Director of Go-To-Market Operations to elevate our go-to-market performance and accelerate growth. Reporting to the Senior Director of GTM Operations, this role serves as the connective tissue between strategy and execution across Sales, Marketing, Finance, Product, Customer Success, and Delivery.

This leader will architect the systems, processes and insights that power our go-to-market strategy, ensuring our teams operate with precision and scale. The ideal candidate brings strong business judgment, analytical depth, and the ability to influence cross-functional teams in a complex, services-led environment.

Key Responsibilities

GTM Planning, and Performance

• Build and maintain the company’s GTM operating model, ensuring clarity in roles, processes, handoffs, and performance expectations across all customer-facing teams.
• Partner with Finance to support the annual and quarterly GTM planning cycles, aligning revenue targets, resource allocation and strategic priorities across the GTM organization.
• Establish a unified GTM performance framework with KPIs, dashboards and scorecards that provide visibility into funnel health, forecast accuracy, and team effectiveness.

GTM Operations Excellence

• Drive the ongoing development and expansion of the GTM management system to ensure consistent operating rhythm across all GTM teams.
• Partner closely with Sales Management to validate weekly forecasts and bookings data, ensuring accuracy, alignment, and timely reporting across the GTM organization.
• Build a cohesive GTM operations framework that standardizes processes, improves execution quality and strengthens alignment across the full customer lifecycle.
• Design, implement, and continuously improve end-to-end GTM processes across the customer lifecycle stages.
• Partner with cross-functional leaders to identify operational bottlenecks, design solutions, and implement improvements that enhance speed, quality and consistency.
• Develop and maintain GTM playbooks, process maps, and best practice guidelines that enable teams to execute with excellence and consistency.

Data & Reporting

• Oversee governance of GTM data, metrics and definitions to ensure accuracy, alignment and trust across all reporting and analytics.
• In partnership with Finance, build and maintain a unified reporting infrastructure that provides clear visibility into pipeline health, funnel performance, customer lifecycle metrics and revenue outcomes.
• Champion a data driven culture by promoting transparency, accessibility and the use of insights to guide decision making across the GTM organization.

Technology and Tools

• Oversee the GTM tech stack to ensure adoption, data integrity and ROI.
• Partner with IT and vendors to evaluate, implement and optimize new tools.

Cross-Functional Leadership and Execution

• Serve as a trusted advisor to executive and functional leaders, providing data-driven recommendations and operational guidance.
  Lead complex, cross-functional initiatives by bringing structure, governance, and execution discipline.
• Drive alignment on definitions, processes, and handoffs across the customer lifecycle.
• Oversee third-party vendors and partners supporting GTM operations.

People Leadership

• Lead, coach, and develop high-performing GTM Operations professionals.
• Set clear objectives, establish accountability, and foster a culture of continuous improvement, collaboration, and growth.

Qualifications

Minimum Requirements

• Bachelor’s degree in a related discipline and 10 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 8 years’ experience; a Ph.D. and 5 years’ experience in a related field; or 14 years’ experience in a related field
• 5+ years’ experience in a management or leadership role
• Advanced experience with Salesforce and GTM tools.
• Demonstrated ability to build strong partnerships across Sales, Marketing, Customer Success, Finance and other cross-functional teams.

Preferred Qualifications

• Experience supporting a services-led or complex B2B GTM model.
• Experience in cloud computing, MSP, or technology environments.
• Strong financial and analytical acumen, including budgeting and ROI analysis.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Title: Sr Customer Care Specialist (Manheim)

Location: Phoenix, AZ - 4615 E Elwood St Suite 400

Hybrid

Full-time

Job Description:

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Sr Customer Care Specialist

Management Level

Inidual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Candidate must live in Phoenix as this is a hybrid role twice a week in office building.

Key Responsibilities:

• Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible

• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data

• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy

• Manage high volume of tasks in a timely and efficient manner

• Identify client needs, research issue and provide solutions and/or alternatives

• Build sustainable relationships and engage clients by providing best-in-class service

• Meet and/or exceed established key performance criteria

• Provide excellent client service and advocacy

• Work across the organization as needed to resolve client requests

• Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions

• Dispatch available vehicles to clients across all regions on an inbound basis

• Effectively communicate to the client how to use any of our client facing tools

• Perform other duties as deemed necessary by management

Qualifications

• High School Diploma/GED and 5 years' experience in a related field.

• OR the right candidate can also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field.

• Auction and/or logistics/transportation knowledge a strong plus

• Excellent oral and written communications skills, particularly in a phone or email context

• Attention to detail and follow-through

• Demonstrated ability to adapt in a changing environment,

• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment

• Demonstrated experience being a customer-focused, service-oriented professional

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Title: Prescription Drug Plan Specialist

Location:

Remote-FL

Full time

Job Description:

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a ersified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Prescription Drug Plan Specialist

Job Specific Details:

• Attend weekly call listening with vendors to provide feedback.

• Attend 2x a week trends meeting with team to discuss what they are seeing and hearing in member interactions (on camera)

• Review member interactions (chats, emails, calls) and provide feedback, this is not quality reviews but more focusing on overall process and member experience rather than agent performance.

• Review sales agents and prospective member interactions, similar to above.

• Root cause analysis (RCA), CTMs (Complaint Tracking Module), member complaints and escalations as needed.

• Outreach to members, providers and pharmacies for escalations as needed.

• Identify outdated tools & internal resources for member facing teams.

• QA documents, lead lists, and deep es as needed.

• Meetings expectations are to participate in, more than just listening to updates.

• Learn every different department, billing, enrollment, sales, pharmacy, complaints, CS quality, Pre-enrollment calls, and marketing issues.

• The PDP Specialist will be part of PDP SWAT team. The ultimate goal of the SWAT team is to identify areas of opportunity within our member experience, particularly through our telecom centers. This role is the backbone of this as they are the ones reviewing the calls, providing the feedback, and sometimes helping to create the new call flows/tools.