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Title: Inidual Life Operations Processor

Location: Indianapolis, IN 46206, USA

Work Type: Hybrid, Full Time

Job ID: OPERA006165

Department: Operations in Force

Job Description:

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

Job Summary

The Inidual Life Operations Processor works in a team environment and is responsible for managing various financial requests across multiple platforms, including loans, withdrawals, surrenders, transfer of value, payments research, automated bank drafts and other financial-related functions. This inidual will develop expertise with core products, as well as proficiency with the team's major workflows. The Inidual Ops Processor provides quality customer service to agents, brokers, independent producers, and clients by demonstrating strong verbal and written communication skills.  There is an ongoing need to learn and continuously develop your skills and improve your capabilities. 

The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and consistently delivers high-quality work while meeting strict deadlines.

We are currently seeking Level I & II Representative experience.

 Key Responsibilities

• Process and validate complex policy service requests, including updates, corrections, reinstatements, and other policy modifications.
• Review submitted documentation for completeness, accuracy, and compliance with internal guidelines and regulatory requirements.
• Analyze policy data to identify discrepancies, determine appropriate corrective actions, and resolve issues efficiently.
• Developing additional skills to learn processing several financial work items across multiple platforms.
• Maintain detailed and accurate records of all transactions, ensuring data integrity across systems.
• Investigate and resolve escalated or high-priority service requests requiring advanced problem-solving.
• Monitor workflow queues and prioritize tasks to meet service-level agreements (SLAs) and departmental targets.
• Contribute to process improvements by identifying trends, inefficiencies, and opportunities for automation or enhancement.
• Providing service that exceeds our client’s expectations.

 Qualifications

• College degree or work experience in lieu preferred (insurance, operations, call center or financial services).
  • High School Diploma required, or any combination of education and experience which would provide an equivalent background.
• 2+ years of experience in customer service required.
• 2+ years of experience in insurance operations, policy administration, underwriting support, or a similar role, strongly preferred.
• Demonstrated ability to interpret and process complex policy changes with precision and sound judgment.
• Strong analytical and problem-solving skills with the ability to work through detailed information.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• High proficiency with data entry systems, CRM or policy administration systems, and Microsoft Office Suite.
• Professional written & verbal communication skills and the ability to collaborate with internal stakeholders.

Salary Band: 03A

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

Disclaimer:  American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminated against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identify, and maintain employment statistics on applicants

Title: Appraisal Fulfillment Coordinator (Pulte Mortgage)

Location: Englewood, CO

Full time

Hybrid

Job Description:

Providing lending services to help our customers achieve their dream of homeownership.

At Pulte Mortgage, we’re more than a lender—we’re a team driven by purpose. Since 1972, we’ve helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

This position is hybrid requiring 2 days per week in-office in Denver, Colorado.

JOB SUMMARY

This role is responsible for activities related to the ordering and fulfillment of appraisals and final inspections. Handling a wide variety of tasks that involve engaging appraisers for orders, following up on the return of those orders, and providing the end product to the customer.

PRIMARY RESPONSIBILITIES

• Place orders with appraisers for property appraisals

• Upload appraisals to investor portals, as needed

• Provide copies of approved appraisals to the mortgage applicant (customer)

• Order final inspections

• Confirm engagement of appraiser or inspector

• Follow-up on receipt of final inspections and assign to next level review

• Collaborate with internal National Subision Department (NSD) team members and external parties to ensure timely and appropriate execution of mortgage system tasks

SCOPE: (decision making, size of organization, budgetary etc.)

• Decision Impact: Inidual

• Department Responsibility: Single

• Budgetary Responsibility: No

• Direct Reports: No

• Indirect Reports: No

• Physical Requirements: N/A

REQUIRED EDUCATION

• Minimum  High School Diploma or equivalent

REQUIRED EXPERIENCE

• Related Functional Experience: Minimum of 1 year of prior Administrative  

• Excellent written and verbal communication skills are required

• Good organizational skills and ability to manage several types of activities daily

• Understand and remain compliant with Appraisal Independence Requirements and internal SOPs

• Excellent problem-solving skills

Salary Range: $20-$22 hourly depending upon experience.

This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.

In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company’s 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

#LI-KC1

#LI-HYBRID

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from inidual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

Title: Appraiser (Auto Claims)

Location: New York, United States

• Full-Time

• Locations

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  New York, USA

  Putnam County

  New York, USA

  Rockland County, NY

  New York, USA

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Job Details

Description

This position will fulfill an Appraiser role on the road primarily within the areas of Westchester, Putnam, Rockland and surrounding areas as needed. The Appraiser is responsible for completing accurate, quality appraisals of damaged vehicles on all types of material damage claims assigned. Handling moderate complexity claims within assigned authority limits consistent with company policy and procedures. They make supplemental appraisals, total loss opinions and ARP (Direct Repair Facility) re-inspections as needed in assigned territory to provide feedback through coaching opportunities when appropriate. Providing an outstanding customer experience to our internal and external customers.

Duties & Responsibilities:

• Create an accurate and detailed estimate/supplement/total loss report to both 1st and 3rd party material damage claims, utilizing the NYCM Appraiser Best Practices as a guide.
• Document all aspects of the appraisal process and adhere to the established best practices ensuring a fair and accurate settlement, complete customer satisfaction, and cost management.
• Construct, track, and accurately report monthly mileage and expense reports.
• Investigate and evaluate all damages to material damage claims assigned of all types, makes, and models.
• Review the loss report and all photos received via CCC Quick Estimate from the customer, Copart Auto Auctions or from a third-party vendor.  
• Complete re-inspections for ARP (Direct Repair Facility) claims for Material Damage accuracy.
• Provide coaching and feedback to ARP (Direct Repair Facility) shops based on reviews completed.
• Appropriately use both OEM and alternate parts in line with established NYCM best practices.
• Maintain draft authority to issue field drafts or initiate electronic payments on all qualifying claims.
• Negotiate repair cost with repair facilities when needed to reach an agreed cost of repairs.
• Represent your estimate/valuation/license when required for deposition/testimony.
• Distinguishes the cause of damage for the appropriate policy coverage.
• Adhere to all NYCM policies and guidelines, as well as all state mandated guidelines to be compliant in all QA reviews and file audits.
• Evaluate, determine ACV, and settle total losses when necessary, including disposal of salvage when appropriate.
• Determine subrogation or fraud potential when they exist.
• Take pictures of damages, loss locations, and any claim related items as needed.
• Proper maintenance of the company vehicle assigned to you as outlined in the NYCM/Stager Employee Handbook.
• Identify and report complex claims to your direct supervisor as outlined in the NYCM Appraisal Best Practices.
• Develop a basic understanding of the content of all types of policies written by the company.
• Develop a basic understanding of the insurance industry, and the organizational relationships within the company.
• Complete continued education with both company required courses, and any additional outside courses.
• Make first contact with the customer outlining the claim expectation and procedures.
• Contact the vehicle owner to review all damages, explain the estimate process and review the appraisal/payment in detail and presenting/settling based on coverages afforded.
• Obtain permission and coordinate moving salvage on applicable claims.
• Partner with claims handlers including alternative recovery sources (examiners, subrogation, SIU, etc.)
• Provide an outstanding customer experience to both internal and external customers by taking ownership of any issue, problem, or error that could potentially impact the policyholder and or loss participant.
• Additional duties as assigned.

Requirements:

• High School Diploma.
• At least one year experience as an Auto Damage Appraiser, utilizing some form of electronic estimate writing software.
• NYS Independent Auto Damage and Theft license, other license states preferred.
• NYS Driver’s License with acceptable driving record and no restrictions.

Skills and Qualifications:

• Working knowledge of automobile physical damage estimating and/or repair.
• Estimating experience with an automated estimating system, preferably CCC.
• General auto body repair knowledge, with the ability to recognize and identify all body parts of a vehicle.
• Working knowledge of total loss evaluation and salvage handling.
• Familiar with I-CAR training and course work.
• Strong negotiation skills.
• Problem solving and decision-making skills with the ability to multitask and work independently and efficiently.
• Effective organization and time management skills with the ability to work under pressure.
• Effective verbal and written communication skills, listening and communication skills.
• High degree of initiative and mature judgment.
• Ability to interact with internal and external customers, agents, claimants, and others in a positive, professional, and courteous manner, with an emphasis on resolving conflicts and empathizing with customers when needed.
• Develop understanding of claim process, policies & procedures.
• Interpret and apply written coverage accurately.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to maintain confidentiality.
• Ability to effectively present information and respond to questions from management, legal counsel, and customers.
• Obtain and maintain appropriate license and/or educational requirements.

Market Range: 7E / 40 hours per week / Hybrid- On the road

Salary:  $62,353.20-$89,583 (A location factor of 5.8% to be applied to the offer extended)

Company vehicle and all equipment (laptop, phone, Printer etc.) is provided.

Title: Account Executive, Team Sales Great Falls Kettle Falls Billings Bozeman MT

Location: , Montana

Work Type: Remote, Full Time

Job ID: REQ346820

Job Description:

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

NOTE: Though listed as MT-Remote, the candidate for this role must reside withing the Billings/Bozeman/Kettle Falls/Billings , MT territory as this is a field sales role.

Job Responsibilities:

• Lead generation: Generate and work leads in developed and underdeveloped territories through prospecting, cold calling, and networking under sales manager supervision.
• Customer needs: selling to demonstrate T-Mobile’s value. Recommend wireless solutions, including price plans, data services, handsets, and accessories.
• Deal negotiation: Negotiate and close deals.
• Skill development: Develop skills in prospecting, call execution, and relationship management with leadership. Participate in product training and sales meetings.
• Sales approaches: Create effective sales approaches, solutions, and proposals.
• Sales automation: Utilize sales force automation, manage sales funnel, and report on sales activities and forecasts.

Education and Work Experience:

• High School Diploma/GED (Required)
• 1+ years verifiable new customer acquisition sales experience, preferably within a commissioned environment. (Preferred)
• Outside B2B sales experience. (Preferred)

Knowledge, Skills and Abilities:

• Task Management Ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking. (Required)
• Customer Service Demonstrated experience delivering superior customer service and attention to detail. (Required)
• Communication Excellent interpersonal, written, and oral communication skills. (Required)
• Negotiation Effective negotiating and closing skills, including communication, emotional intelligence, and problem-solving. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel:

DOT Regulated:

Total Target Cash Pay Range: $71,800 - $129,400, inclusive of target incentives

Base Pay Range: $43,080 - $77,640

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Title: Stop Loss Analyst

Job Description:

Location

Remote

Employment Type

Full time

Location Type

Remote

Department

Stop Loss

Compensation

• $65K – $70K • Offers Equity • Offers Bonus

Pay Transparency

OverviewApplication

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of role:

As a Stop Loss Analyst, you will serve as a key leader with ownership of end-to-end stop loss policy administration for Centivo’s self-funded clients and working with various internal departments (including Client Success, Implementation, Claims Operations, Member Care and Sales). You will cultivate strategic relationships with Centivo’s stop loss carrier partners, working with account managers, TPAs, brokers, agents, and vendors to assist and complete the stop loss renewal process.

Responsibilities Include:

Working under guidance of our Stop Loss Manager, you will:

• Maintain a process for identifying potential specific claimants within each client’s utilization data including collaboration with other key departments to identify and monitor specific claimants in a timely fashion.

• Manage specific and aggregate claim submission processes, acting as liaison between Centivo and its stop loss carrier partners including:

• Ensuring new carriers have Non-Disclosure Agreements in place before sharing any client data.

• Providing stop loss carrier with necessary information required for claim reimbursement consideration and appeal submissions.

• Requesting changes to stop-loss policy and/or client SPD as needed to ensure seamless coverage.

• Participating in internal workgroups and task force(s) as needed to successfully implement stop loss administration in claims system.

• Analyze stop-loss policies against the quote, application, and plan document for accuracy and agreement.

• Create and deliver monthly reports to carriers, including Aggregate Accommodations and Year-End Aggregate Filings.

• Schedule and automate recurring reporting tasks to meet internal and carrier-specific goals.

• Generate timely and accurate financial data for monthly report submissions.

• Proactively reviews weekly reports to identify potential high-cost claimants.

• Participate actively in team and department meetings on stop loss administration process and client/product implementation planning as it may relate to stop loss management.

• Ensure stop loss industry knowledge is current, bringing forward ideas and recommendations to ensure Centivo has competitive position in the marketplace.

• Convey renewal information for stop-loss rates internally within Centivo.

• Utilize developed understanding of all aspects of operational functions to efficiently perform to the established service standards as related to renewals and client service.

• Elevate client issues and concerns to appropriate Manager, Client Services and/or Account Management.

• Performs other miscellaneous projects, assignments, and duties as assigned by management.

Qualifications:

Required Skills and Abilities:

• Advanced knowledge of Microsoft Office products (Excel, Power Point, Word)

• Strong customer service, organizational and time management skills

• Demonstrated ability to meet performance goals, including accuracy and productivity

• Excellent written, verbal, and interpersonal communication skills

• Ability to access, operate, and maintain various software applications

• Ability to work independently with minimal supervision

• Strong interpersonal skills, establishing rapport and working well with others

Education and Experience:

• 4 years of experience in stop loss, claims operations, financial analytics, customer service, or client services required

• Associates degree required; Bachelor’s degree preferred

• Stop Loss policy management and marketing experience required, specifically with self-funded insurance, level-funded based client knowledge

• Knowledge of the claims/submission process

Preferred Qualifications:

• El Dorado/Javelina experience, Health Rules Payer (HRP)

• Ringmaster Smart-LinQ Experience

Centivo Values:

● Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.

● Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.

● Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.

Title: Complaints Specialist

Location: United States

Department: Team Member

Remote

Full-Time

Job Description:

Who We Are

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect iniduals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

• Annual compensation between $65,000 - $85,000, PLUS an annual performance-based, discretionary incentive.
  • *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

What You Will Do - Essential Functions

The Spec, Complaints is processes quality-of-care complaints, grievances, and incidents. Duties include all aspects of clinical quality of care complaint and incident investigations including documentation, interviews, obtaining responses from providers or facilities, reviewing medical records, staffing findings with the medical director, and resolution processes. This position requires knowledge of standards of care, identification of trends and include audit activity of medical records. The CQS is responsible for clearly written reports, and monitoring compliance.

• Complaint & Incident Management

  • Process, document, investigate, and resolve complaints, grievances, and incidents professionally, confidentially, collaboratively, and in a timely manner.
  • Review patient medical records and apply clinical/regulatory expertise; communicate detailed quality-of-care findings to management as appropriate.

• Data, Reporting & Analytics

  • Collect and analyze data for complaint/incident reports, audits, and improvement teams; apply statistical analyses as appropriate.
  • Prepare and present reports for internal meetings, external auditors/providers, senior executives, the Board, and external customers/employers.

• Accreditation & Performance Improvement

  • Support accreditation readiness: develop deliverables, coordinate cross‑departmental projects, and facilitate adherence to accreditation standards.
  • Lead/participate in regional performance improvement initiatives using PI methodologies and basic tools; manage assigned projects from design through presentation and implementation of improvements.

Who You Are

Required Qualifications

• • Unencumbered license to practice independently in a behavioral health related field or a BSN/RN
  • 3+ years post licensure behavioral health with facility-based and/or outpatient behavioral health or chemical dependency treatment OR healthcare experience with in-home primary or longitudinal care.
  • 1+ year of experience working with quality management principles, study design, data analysis, and report preparation
  • 1+ years of experience in medical record review, interpreting medical or behavioral cases with a cognitive understanding of evidence- based standards and medical practice.
  • Intermediate skills with Microsoft Office (Word, Excel, Power Point and Outlook) and Visio
  • Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Living our Values:

• • Serving everyone with compassion and leading with empathy.
  • Stepping up and creating value by taking charge and acting when there is an opportunity.
  • Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
  • Nurturing growth and belonging by respecting and celebrating everyone for who they are.

 Competencies

• • Critical thinking and analytical skills; able to decipher best practice research with statistical discrimination, design audits and surveys.
  • Strong written communication skills including routine ability to compose correspondence, memos, and reports, with text tables and graphics as required.
  • Flexibility and ability to multi-task
  • Highly organized and detail-oriented
  • Adaptable to various software programs
  • Actively participate in and positively contribute to team processes and lead team activities
  • Problem Solving

• Working Conditions:

  • Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
  • A quiet workspace with minimal background noise for calls.
  • High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
  • Frequent use of computer and phone systems
  • Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.

• We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

Title: Upmarket Customer Success Manager, Discover

Location: New York

Job Description:

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

We’re looking for our first Customer Success Manager dedicated to Yotpo Discover—a strategic, hands-on operator who’s excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up. You’ll partner closely with Product and Sales while acting as a trusted advisor to eCommerce brands, helping them understand and improve how they appear across modern, AI-driven discovery experiences.

You’ll own customer relationships end-to-end—from post-onboarding through renewal—while shaping playbooks, success frameworks, and feedback loops that will scale alongside Discover.

About Yotpo Discover

Yotpo Discover helps e-commerce brands understand and improve how they appear across AI-driven discovery experiences, including search, AI answers, and shopping assistants. As discovery expands beyond traditional search, Discover gives SEO/AEO and e-commerce teams clear visibility into performance, gaps, and opportunities.

What You Will Do

• Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
• Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
• Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines.
• Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
• Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap
• Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
• Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise

About You:

• 3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
• Hands-on SEO background (agency or in-house strongly preferred)
• Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
• Builder mentality—thrives in early-stage environments and excited to create structure where none exists
• Strategic advisor with experience managing complex customer relationships and engaging executive audiences
• Analytical and data-driven, using insights to measure performance and demonstrate business impact.
• Exceptional communicator and storyteller with strong presentation skills

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Inidualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a hybrid capacity, going into the office 4 days per week.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we’re all proud to belong.

Base salary $110,000-130,000

In addition to base salary, this role includes a variable compensation component. 

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

#LI-Hybrid

Title: Inside Sales Representative - EST/CST/MST/PST

Location: EST/CST/MST/PST

time type: Full time

job requisition id: R5796

Job Description:

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Due to the success of our current sales team, we are expanding again. We are seeking talented iniduals that thrive in a virtual remote sales environment. Our client is an industry leader and long-term partner. Multiple time zones will be considered. As an Amplity Employee you will receive a base salary, bonus, Attractive benefit package including medical, dental, vision, long-term, short-term disability, 401K, generous PTO, paid holidays and more. 

Position Summary:

The Inside Sales Representative (ISR) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned Client product, maximize the product’s selling potential, and meet program and Client objectives. The ISR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile, and approved indications to ensure appropriate patient use. The ISR utilizes approved tools for product promotion and maintains a competent level of product, program, and customer activity knowledge. The ISR is expected to collaborate with Client field-based teams and Management.

Essential Duties/Responsibilities:

• Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.

• On behalf of Client, promote Client's product(s) via the telephone (outbound and/or inbound calls) by engaging assigned HCP targets in in-depth product discussions to attain inidual, territory and company goals for sales, market share, etc.

• Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.

• Create and implement business plans to achieve territory and business sales goals.

• Maintain call productivity and metrics that are required by program.

• Achieves quarterly Client sales quotas.

• Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology, and approved messaging, and effectively use approved promotional aids.

• Maintain thorough knowledge of Client product(s) and program.

• Verify and complete required data entry in Amplity/Client CRM systems, such as details of the target’s responses, call activity, product orders, and any follow-through actions.

• Listen and respond appropriately to customer needs and questions within program timelines.

• Partner and collaborate with Client field sales Account Managers and Client Sales Managers to plan territory coverage when required.

• Create and maintain a positive impression with Client and Client’s customers.

• Prepare reports for Management as needed.

• Fully comply with all laws, regulations, and Amplity Policies, Code of Conduct, all privacy and data guidelines, and relevant state and federal laws and regulations.

• Participate in teleconference and live (when required) National, Regional and District Meetings and training sessions and represent client at National and/or local Conventions when applicable.

• Other projects as assigned.

Key Working Relationships:

• Report to Amplity Sales Manager or Program Director.

• Work closely with other team members assigned to the program and members of Amplity home office support.

• Maintain a positive working relationship with customers and Client contacts.

Education and Experience:

Required:

• Bachelor’s degree from an accredited university or college.

• A minimum of 2+ years of previous sales experience or relevant professional experience with proven record of success.

• Flexibility to cover multiple time zones as needed.

Preferred:

• Account and territory management experience.

• Inside Sales or Contact Center experience.

• Aesthetics experience.

Knowledge, Skills, and Abilities:

• Excellent verbal, written and interpersonal communication skills.

• Clear, articulate and grammatically sound speech, professional demeanor, and excellent phone manner and communication skills.

• Strong focus on providing customers with superior support and service.

• Ability to learn, understand, and communicate complex information over the telephone.

• Strong rapport-building skills and active listening skills.

• Excellent selling, closing, persuasion, and presentation skills.

• Ability to display high levels of initiative, effort, and commitment to successfully complete projects and assignments.

• Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.

• Must be self-motivated and disciplined.

• Good organizational and planning skills, strong attention to detail and accuracy.

• Ability to work independently and as a team member.

• Flexibility and ability to handle multiple tasks simultaneously.

• Must be able to deal with people at all levels inside and outside of the Company.

• Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook.

• Must be able to successfully complete Client trainings in their entirety (home study and live training) and meet all training expectations in order to proceed to servicing Client’s customers within the parameters of the program.

• Must be able to participate in teleconference, live, national, regional, district meetings, training sessions and represent client at national or conventions when requested.

Key Performance Competencies:

• Interpersonal Savvy

• Customer Focus

• Business Acumen

• Driving for Results

• Decision Quality

• Dealing with Ambiguity

• Planning

• Motivating Others

EPIIC Values:

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion: We love what we do. Our energy inspires, engages, and motivates others.

Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an inidual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.

Title: Small Business Ownership (US) – Freelance AI Trainer Project

Location: United States of America

Job Description:

Are you a current or former small business owner eager to shape the future of AI? Large-scale language models are evolving from simple conversational tools into systems capable of supporting entrepreneurs with operations, strategy, financial planning, and customer engagement. With high-quality training data grounded in real-world business experience, tomorrow’s AI can better serve Very Small Business (VSB) owners navigating limited resources and high-stakes decisions. That training data begins with you—we need your practical expertise to help power the next generation of AI.

We’re looking for current or former owners and co-owners across a range of industries, including retail, e-commerce, professional services such as consulting, legal, and accounting, technology and software, hospitality and food and beverage, healthcare and wellness, creative and media, construction and trades, and other small business sectors. Whether you are a new business owner or have years of operational experience, your insight into day-to-day decision-making is highly valuable.

On a typical day, you will engage the model with realistic small business scenarios and operational challenges; evaluate outputs related to budgeting, pricing, marketing strategy, hiring decisions, vendor management, customer communications, and basic compliance considerations; assess whether responses are practical and aligned with how Very Small Businesses actually operate; capture reproducible error traces; and provide structured feedback to improve prompts, evaluation criteria, and real-world applicability. You may also help identify where models oversimplify trade-offs or misunderstand resource constraints common to VSB environments.

Direct experience owning or co-owning a small business is strongly preferred. Experience managing operations, finances, marketing, staffing, or growth strategy is highly relevant. Entry-level business owners as well as seasoned entrepreneurs are encouraged to apply. Clear, metacognitive communication—explicitly articulating how and why decisions are made in a real business context—is essential.

Ready to turn your small business ownership experience into the knowledge foundation for tomorrow’s AI? Apply today and help train systems that better support entrepreneurs worldwide.

We offer a pay range of $6 to $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high-speed internet; company-sponsored benefits such as health insurance and PTO do not apply.

Job title: Small Business Ownership – Freelance AI Trainer Project

Title: Director, Partner Success

Location: Remote - NA

Job Description:

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. 

We have offices in San Francisco, San Diego and Los Angeles for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

You’ll work hand‑in‑hand with SW Partnerships, HW Partnerships, Product, Marketing, RevOps, Project Management, and market leaders, acting as an accountable owner for ongoing health and performance across the ecosystem partnerships. 

What you’ll do

Own the partner lifecycle after the deal is signed

• Take handoff from SW/HW Directors at signature and lead the journey through onboarding, launch, optimization, renewal, and expansion.
• Serve as the primary point of contact for our ecosystem partners on performance, operations, and ongoing collaboration.

Build a scalable Partner Success engine

• Design and implement standard playbooks for onboarding, launch readiness, in‑life support, and QBR/MBR rhythms across partner tiers utilizing the latest tools in AI. 
• Segment partners into clear tiers (e.g., strategic, growth, self‑serve) and align level of support, governance, and expectations accordingly.
• Work closely with the RevOps/Operations function to define processes, tooling, and reporting that scale.

Drive performance management and accountability

• Define and manage scorecards and KPIs for each partner (attach rate, multi‑connected %, revenue, engagement, NPS, support metrics).
• Run QBRs/MBRs with partners and internal stakeholders; surface insights, risks, and recommendations.
• Identify underperforming partnerships early and lead structured turn‑around plans (or managed wind‑downs where appropriate).

Be the voice of partners inside Oura

• Aggregate partner feedback across Product, Engineering, Marketing, Data, and Ops into clear, prioritized themes.
• Influence Ecosystem primitives, motions, and surface roadmap based on what’s actually working in‑market and where friction is highest.
• Help markets (eg. Women’s Health) understand how ecosystem partnerships are performing within their segments.

Ensure operational excellence and compliance

• Partner with Legal, Security, and Clinical/Regulatory teams to ensure live partnerships operate within approved guardrails (data sharing, privacy, SLAs, reporting).
• Work with Support/MX and Ops to handle escalations gracefully and maintain a high bar for member and partner experience.

Lead and grow the Partner Success function

• Establish a culture of proactive problem‑solving, data‑driven decisions, and high‑quality communication with both partners and internal teams utilizing AI tols

We’d love to have you on the team if you have

• 8–10+ years in Customer/Partner Success, Account Management, Strategic Partnerships, or Operations in health tech, SaaS, platforms, or similar.
• Experience owning post‑sales performance for complex, multi‑stakeholder partnerships or enterprise customers.
• Strong comfort with data and analytics: you can work with RevOps/Data to define metrics, interpret dashboards, and turn insights into action.
• Demonstrated ability to build or mature Partner Success/CS functions (playbooks, tiering, QBRs, health scoring, tooling).
• Outstanding communication skills: you translate complex concepts into crisp narratives for execs, partners, and cross-functional peers.
• Proven track record leading matrixed initiatives across Product, Engineering, Marketing, Sales/BD, and Operations.
• High integrity around privacy, security, and member trust.
• Fluency with the latest AI tools and building solutions for partner enablement to drive revenue per head efficiency. 
• A driven, self-starting mindset, comfortable with ambiguity, energized by building from zero to one.
• A passion to make health a daily practice for millions of people worldwide.

Nice to have

• Background in wearables, healthcare, pharma, diagnostics, or regulated data environments, especially where data sharing and outcomes measurement matter.
• Experience supporting both D2C and B2B/B2B2C partnerships.
• Familiarity with tools like AI agents, like Claude, OpenAI, Gemini + others, and  CRM tools (Hubspot).

Logistics

• Location: North America (remote‑friendly)
• Travel: 10-20%

Benefits 

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1: $200,600 - 236,000
• Region 2: $182,750 - $215,000
• Region 3: $164,900 - $194,000

A recruiter can determine your zones/tiers based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Rhode Island (RI), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI). 

Oura is proud to be an equal opportunity workplace. We celebrate ersity and are committed to creating an inclusive environment for all employees. Iniduals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure iniduals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!

• Our jobs are listed only on the ŌURA Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

Title: Product Operations Summer

Location: United States - Texas - Austin

Job type: remote

Job Description:

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

Sprinklr is looking for a Product Operations Summer Intern to join our global Product team. In this role, you will help improve how our product organization operates, supports launches, and delivers value to customers. You’ll work cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams to help streamline processes and support product initiatives.

What You’ll Do

Product Operations & Process Support

• Assist with improving workflows, documentation, and internal processes across the Product organization.
• Support coordination of product launches and internal enablement activities.
• Help maintain and organize product documentation and knowledge resources.

Data, Insights & Reporting

• Support tracking and reporting on product metrics and operational KPIs.
• Help analyze feedback from customers and internal stakeholders to identify trends and opportunities.
• Assist with building dashboards and reports to support product decision-making.

Cross-Functional Collaboration

• Partner with Product Managers, Engineering, Customer Success, and Sales teams to support key initiatives.
• Help coordinate meetings, communications, and updates across teams.
• Assist with research and operational projects that improve team efficiency and alignment.

What You Bring

• Pursuing a degree in Business, Operations, Product Management, Analytics, or a related field
• Strong organizational and project coordination skills
• Experience with Microsoft Office and/or Google Workspace
• Analytical mindset and attention to detail
• Strong written and verbal communication skills
• Interest in Product, Operations, and the SaaS industry
• Ability to work collaboratively in a global, cross-functional environment

What You’ll Learn

• How product teams operate in a global SaaS company
• Exposure to product launches, metrics, and operational workflows
• Hands-on experience working across Product, Engineering, and Go-To-Market teams
• How product decisions are supported by data and customer feedback
• Insight into Sprinklr’s business model and product ecosystem

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

JOB REQ COMPENSATION RANGE

$39,000 - $65,000

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple inidualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. 

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Title: Inbound Sales Development Representative (SDR)

Location: United States Remote

Employment Type

Full time

Location Type

Remote

Department

Sales

Compensation

• $45K – $50K • Offers Equity • Offers Commission

Department: Sales

Job Description:

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both.

With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint.

We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness.

The Role:

As an Inbound Sales Development Representative, you'll be the first person potential customers connect with when they discover Arketa. You'll work with fitness business owners who are already interested in what we offer—whether they've signed up for a trial, requested a demo, or downloaded our content.

Your role bridges marketing and sales, turning warm leads into qualified opportunities for our Account Executives. You'll spend your days understanding what fitness entrepreneurs need, qualifying their fit with Arketa, and setting up demos that help them see how our platform can transform their business.

If you love talking to people about their goals, enjoy problem-solving, and want to help wellness businesses thrive, this role offers the perfect opportunity to make an impact while building your sales career.

What You’ll Do:

• Connect with interested prospects: Reach out to leads from trials, events, content downloads, and marketing campaigns via phone, email, and SMS

• Qualify and prioritize leads: Understand each prospect's business needs, timeline, and decision-making process to determine their fit with Arketa

• Schedule high-quality demos: Set up meetings between qualified prospects and Account Executives, ensuring smooth handoffs with complete context

• Become an Arketa expert: Understand our platform inside and out so you can speak confidently about how we solve real problems for fitness businesses

• Keep everything organized: Maintain accurate records in HubSpot, track lead progression, and ensure nothing falls through the cracks

• Collaborate across teams: Work closely with Marketing to optimize lead quality and provide feedback on campaign performance

• Follow up strategically: Stay connected with prospects who aren't ready to move forward immediately, nurturing them until they're ready for next steps

What We’re Looking For:

• Customer-focused experience: Background in customer-facing or sales roles where you've helped people solve problems

• Strong communication skills: You can explain complex ideas simply and build rapport quickly over phone, email, and video

• Organized and detail-oriented: You can manage multiple conversations and priorities without missing important details

• Curious and coachable: You ask good questions, listen actively, and are eager to learn about both our platform and our customers' businesses

• Resilient and motivated: You stay positive when prospects aren't ready and keep pushing toward your goals

• Tech-savvy: Experience with CRM systems (HubSpot preferred) and comfortable with sales tools and technology

• Fitness enthusiast: Bonus points if you understand the wellness industry and have experience with fitness studios or similar small businesses

What We Offer:

• Competitive Salary, Stock Options, and Performance-based Bonuses

• Comprehensive Medical, Vision and Dental Insurance

• Unlimited PTO

• Wellness Reimbursement

• Ownership and Opportunity for Advancement

For this role, the estimated annual base salary is up to $50,000, depending on experience and qualifications. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process.

Arketa is an equal opportunity employer and is committed to ersity in its workforce. We actively encourage applications from all qualified iniduals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a erse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.

BitMEX is looking to hire a Customer Support Specialist (Russian Speaker) to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

Bitso is looking to hire a Customer Support Analyst to join their team. This is a full-time position that can be done remotely anywhere in Latin America.

Title: Administrator, Engineering Services

Location: New York City United States

Department: Engineering Services

Salary range: $55,105.00 – $63,371.00

Full-time

Job Description:

The NYC Department of Buildings (DOB) is responsible for ensuring the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. We facilitate compliant development with integrity, efficiency and professionalism. We are committed to becoming a premier municipal building organization, dedicated to enhancing the quality of life for all New Yorkers and making our city safer. We are committed to improving our performance and developing procedures that are streamlined, understandable and transparent.

The Engineering Services Division is comprised of three (3) units: Construction Safety Engineering (CSEng); Concrete Enforcement Engineering (CEU); and Cranes and Derricks (C&D). The three (3) units within Engineering Services are staffed predominantly by engineers, with nominal inspectorial and administrative staff in Cranes and Derricks. The Engineering Services portfolio covers a wide range of Department's services: post-permit audits, audits of work without permits, site work, accident and incident response and reports, investigations and enforcement, occasional pre-permit audits, authoring building codes, memos, bulletins, legislative agenda, industry outreach, court appearances (ECB, civil and criminal) and design analytical work.

All administrative tasks for CEU and CSEng are managed by the Engineering Services Administrator.

Under general supervision, with some latitude for independent initiative and judgment, performs responsible administrative work, including:

• Provide administrative support to the Assistant Commissioner, Engineering Services
• Serve as the primary contact for ision personnel, the public, DOB management, and other DOB units
• Coordinate communication and information between various units and Borough Offices when needed
• Coordinate and act as a liaison between Engineering Services and other DOB units, take messages, answer phone calls, field questions from the public and other units, set up appointments and prepare correspondence for unit managers
• Coordinate, assign and monitor workflow of administrative tasks related to CEU and CSEng
• Perform administrative functions related to processing of complaints, DOB violations and OATH Summons/ Environmental Control Board (ECB) violations, including data entry, disposition, maintenance, and dismissals
• Enter and/or modify Stop Work Orders and Vacates
• Retrieve data and information from DOB NOW and Building Information Search (BIS), as needed
• Monitor customer service counter, incoming calls, and unit inboxes, and assist with addressing questions regarding inspections and compliance reports
• Assist in the preparation and administrative processing of Emergency Declarations (EDs) and Immediate Emergency Declarations (IEDs)
• Perform database management for the ision including creating and entering data, as needed
• Schedule meetings with owners, their professionals, and contractors with the Assistant Commissioner of Engineering Services
• Document violations served by other units on behalf of CEU and CSEng
• Log and prepare DOB and ECB violations on ECB Violation Batch Transmittal Form for presentation to the Administrative Enforcement unit (AEU)
• Collect and prepare documentation for Freedom of Information Law (FOIL) requests
• Perform timesheet administration and coordinate with Human Resources and Employee Experience (HREX) on other personnel requirements
• Prepare purchase orders and invoice processing for uniforms, equipment, and other necessary supplies
• Coordinate with IT and prepare necessary requisitions for network access, trouble reports, and software and hardware requests for CEU and CSEng
• Oversee and assist in processing paperwork for all CEU and CSEng
• Schedule interviews for hiring of employees, college aides, and interns; prepare the hiring documents and coordinate with HREX to ensure timely processing
• Schedule required training with Buildings University for CEU and CSEng
• Assist with other tasks and special projects at the behest of Assistant Commissioner and Executive Engineer of the Engineering Services ision

REMOTE WORK

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

CIVIL SERVICE STATUS

Only permanent Principal Administrative Associates, applicants who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

ESSENTIAL SKILLS: - Strong computer skills, including the use of Microsoft applications such as Microsoft Word, Excel, PowerPoint, and Access - Ability to work independently and collaboratively - Strong communication skills - written and verbal - Excellent organizational skills ability to prioritize and manage workload

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.  

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a erse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an inidual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Title: Community and Member Outreach Assistant

**Location:**Tucson AZ

Work Type: Hybrid, Full Time

Job ID: R4434177

Job Description:

Banner Plans & Networks (BPN) is a nationally recognized leader in Medicare and private health plans, dedicated to improving member health through innovation and collaboration. We are seeking a personable and relationship-focused Community and Member Outreach Assistant to join our forward-thinking team.

In this role, you will be the face of BPN for our Medicaid members, helping them navigate the complexities of applications and eligibility. We are looking for someone who genuinely enjoys building long-term, trust-based relationships with our members.

Your Impact:

• Member Advocacy: Act as a primary guide for Medicaid members and the local community to help them apply for Medicaid and understand their benefits and eligibility.
• Relationship Building: Serve as a friendly and accessible resource, fostering deep connections with members during every interaction.
• Event Support: Coordinate and manage community events across our service areas, handling everything from logistical setup/cleanup to engaging directly with attendees.
• Operational Support: Support departmental goals through outbound calls and administrative tasks to ensure our members stay connected to the care and resources available to them.

Position Details:

• Schedule: Full-time, Monday-Friday, 8:00 AM - 5:00 PM.
• Location: Primarily remote, with mandatory travel for events or meetings.
• Ideal Candidate: Personable demeanor, customer service experience, basic Excel skills, and a comfort for fast-paced environments. Knowledge of Health-e-Arizona Plus systems or AZ Medicaid Manual is a plus. Bilingual in English and Spanish highly preferred.

Banner University Health Plans (BUHP) manage a variety of health plans. Our mission is to advance health and wellness through education, research and patient care. As such, B UHP operates as one component of an integrated health care system that includes Banner ‒ University Medical Center Tucson Campus and South Campus as well as a comprehensive network of Banner Health primary care and specialty care providers. We also have a robust and ersified community provider network across all counties of operation. Our goal is to ensure that our members have access to care nearby and that primary care providers have a good selection of local providers with which to work and refer our members.

POSITION SUMMARY

This position promotes Health Plan benefits and services to current and potential members at community events, sponsorships, charities, health-related events, community partnerships, speaking engagements and outreach programs. This position will participate in all member growth and retention programs and activities as assigned.

CORE FUNCTIONS

1. Coordinates and supports member retention programs and activities as assigned. Tracks results to assist in the development of measurable outcomes.

2. Identifies potential outreach opportunities to inform current and potential members of health plan benefits and services.

3. Maintains a calendar of all outreach events. Coordinates marketing materials, giveaways, and activities for all outreach functions. Assists manager in planning HP sponsored outreach activities.

4. Health Plan representative with community agencies and serves on various community-based committees. Attends and participates in appropriate health fairs and community events.

5. Collaborate with key internal departments and external clients to ensure members receive continued access to care.

6. Works effectively with community-based agencies and practitioners to ensure members understand how to receive proper health care. Establishes and maintains relationships with community partners.

7. Acts as a liaison with state AHCCCS and local county and state agencies. Adhere to AHCCCS, CMS and AZ DOI Marketing Guidelines.

8. Serves as a point of contact for inquiries and requests from community partners and community organizations. Creates and maintains an up-to-date external list of community contacts. Ensures the HP websites have current and accurate information related to Outreach.

9. Internal customers include volunteers, physicians and staff, including management and administrative level employees. External customers include community and business organizations, potential patient referral facilities, patients and families.

MINIMUM QUALIFICATIONS

Skill level typically achieved through a minimum of two years of experience in community relations, marketing, customer service or Health care related field with one year experience in a health care environment. Must have ability to work evenings and weekends required. Must have reliable transportation, valid driver's license, proof of car insurance and clean driving record.

Must have knowledge of AHCCCS and/or CMS regulations. Must possess knowledge of HP CRM & IDX. Requires good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly. Must possess basis computer skills, including familiarity with office suite. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must possess the ability to work cohesively in a team environment.

PREFERRED QUALIFICATIONS

One year experience with AHCCCS, Commercial Insurance and/or Medicare preferred. Bilingual skills (English/Spanish) preferred

Additional related education and/or experience preferred.

Title: Patient Intake Coordinator

Location: Richardson United States

Job Description:

• Administrative
• Texas Oncology
• 38436

Job Description

Overview

The US Oncology Network is looking for a Patient Intake Coordinator to join our team at Texas Oncology.  This full-time position will support the Revenue Cycle Department at our 3001 E. President George Bush Hwy Suite 100 location in Richardson, Texas.  Typical work week is Monday through Friday, 8:30a - 5:00p.

Note from Hiring Manager:

1. Strong Mission & Purpose

Texas Oncology is committed to delivering excellent, evidence‑based cancer care while advancing oncology for the future. Employees work in an environment focused on making a real difference in patients’ lives—“More breakthroughs. More victories.”

2. Compassion‑Driven Culture

The organization emphasizes a respectful, welcoming culture among physicians, advanced practice providers, and care teams, supporting collaboration and partnership across the network.

3. Comprehensive Benefits Package

Texas Oncology offers a wide range of benefits designed to support employees’ well‑being:

• Robust health insurance options for employees and families
• 401(k) retirement plan with strong planning resources
• Wellness program that rewards healthy lifestyle choices
• Perks such as discounted rates on auto, home, legal, and pet insurance
• Work/life balance, with Monday–Friday schedules and no nights, weekends, or holiday shifts for most roles
• Additional benefits provided through The US Oncology Network (Texas Oncology’s network partner) include comprehensive medical, dental, vision, prescription coverage, employee assistance programs, and wellness incentives.

4. Career Development & Learning Opportunities

Texas Oncology highlights career growth as part of its value proposition. Employees note opportunities to learn new skills, especially in oncology for those new to the specialty.

5. Variety of Roles Across Texas

With clinics throughout rural and urban regions, Texas Oncology offers erse opportunities for different types of healthcare and administrative professionals.

6. Meaningful Patient Impact

Employees often mention that the ability to serve cancer patients and support them through treatment is one of the most rewarding aspects of working at Texas Oncology.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

What does the Patient Intake Coordinator do?

Under direct supervision, responsible for new patient coordination activities that may include account and insurance registration and scheduling of new patients for exams and procedures. Maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

Responsibilities

Essential Duties and Responsibilities:

• Effectively oversee and manage the continuum of the new patient referral process within department standards.
• Provides strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
• Independently assesses patient needs to prioritize and triage referrals.
• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
• Proactively follows-up on missing medical records and test results from referring providers.
• Obtains patient demographic, insurance, referral, and other pre-visit required information.
• Verifies and registers patient accounts in the practice management system.
• Facilitates insurance benefit and eligibility investigations.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Distributes appropriate medical forms to the patient for completion prior to initial visit.
• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
• Works in conjunction with the clinical team to accommodate scheduling requests.
• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
• Provides support and information to providers to problem solve and manage complex administrative issues.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Qualifications

Minimum Qualifications:

• High School diploma or equivalent required.
• Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Competencies:

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment:

This is a hybrid position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by air or automobile to office sites.

Title: Customer Care Associate

Location: Concord United States

Job Description:

About Cerus:

Cerus aims to be the global leader and trusted partner of blood centers and hospitals whose technology, services, and commitment are the lifeblood of safe and accessible blood for patients around the world.

This temporary opportunity is expected to last 4 - 16 weeks and follows a hybrid work schedule based out of Concord, CA.

Summary & Scope of Position:

Performs all Customer Care processes and supports Cerus organization. Ensures customer requirements and company obligations for product and services are met, and in line with company policies and procedures.

Primary responsibilities:

• Support customer administration activities with:
• Development of customer care processes systems and improvements of existing processes and systems
• Generating reports all necessary reports
• Act as point of contact for internal and external customers
• Collaborate with colleagues based on area of responsibility.
• Process customer purchase orders for products and services, provide all necessary confirmations
• Intake of customer complaints and feedback
• Control and archive customer care records
• Interface with 3PL warehouse regarding all necessary and required functions
• Perform other duties as required.

Qualifications/Requirements:

• Associates degree or equivalent with a minimum of 4 years' experience in customer service or related field
• Experience with medical device, diagnostic or medical technology preferred
• Attention to detail, priority setting and time management
• Ability to work independently and as a team member
• Ability to interact with a erse customer population
• Strong verbal and written communication skills
• Proficiency with Microsoft Office, Salesforce CRM, ERP system knowledge or equivalent

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Title: RPO - Talent Acquisition Manager GTM

Location: New York 

People – HR 

Full Time 

Hybrid

Job Description:

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you.

What You'll Do:

• Headhunt top profiles for Sales (pre-and-post sales)/ Marketing / Support functions, by sourcing and proactive outreach after having identified the needs of team leaders and hiring managers.
• Assess applications/potential interest, by managing candidates' screening and by conducting pre-qualification interviews for the positions that will have been assigned to you.
• Provide an excellent candidate experience.
• Manage and act as a trust advisor to internal stakeholders through coaching and sharing best-practices with all those involved in a process.
• Track and report talent acquisition metrics to identify best practices and pain points.

Who You Are:

• Prior experience in a Talent Acquisition Function in a fast-growing environment and prior experience in go-to-market hiring in the Tech space.
• You have strong headhunting skills and can pivot from 'volume' approaches to more retained search approaches as needed.
• You have an entrepreneurial mindset, you like challenges and getting hands-on.
• You have excellent interpersonal and communication skills, you are able to build strong relationships with candidates and employees. And able to act as a key brand ambassador.
• You like productivity tools and you know how to manage and prioritize your tasks in a structured way.
• You are curious, you like learning and working with autonomy.
• You are pragmatic and know how to solve problems quickly.
• You are analytical and rigorous, and have good attention to detail.
• You excel in challenging and fast paced environments.

What We Offer:

• Competitive package
• Brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
• Remote-friendly environment
• High-end equipment (based on stock/availability) to do your work in the best conditions

How we work

• Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
• Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
• Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
• Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe ersity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Manager, Customer Success, Scale AMER

Location: Chicago United States

Job Description:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

As Manager, Customer Success, Scale AMER, you'll lead a team responsible for partnering with hundreds of high-potential customers across the AMER region. These customers may not always require high-touch support, but they absolutely deserve high-impact experiences. You'll be at the forefront of building a scalable and repeatable approach to success that blends data, automation, and human guidance to help customers grow with Intercom.

This is a fantastic opportunity for someone who thrives at the intersection of strategy, customer experience, and team leadership, and who's excited to shape how we scale success across a fast-growing and erse customer base.

What will I be doing? 

• Building and developing a high-performing team of Scale Customer Success Managers, with a focus on learning, growth, and collaboration.
• Building and evolving Intercom's scaled CS approach in AMER using a combination of 1:many programs, playbooks, automation, and proactive outreach.
• Ensuring your team delivers measurable customer outcomes across a large and dynamic book of business, supporting product adoption, retention, and expansion.
• Collaborating with cross-functional partners in Solutions, Sales, Marketing, Support, and Product to streamline the customer journey and deliver a consistent, high-quality experience.
• Using data and customer signals to prioritize impact, mitigate risk, and identify opportunities to improve customer health and business performance.
• Helping define and iterate on our global scaled CS playbook, sharing learnings across regions and teams.
• Advocating for AMER customer needs within the wider Success and Product organizations.

What skills do I need? 

• 3+ years of experience in a leadership role within Customer Success, Account Management, or a related field
• 5+ years of experience as a CSM, Account Manager, or related customer-facing role at a B2B technology company
• Proven success driving customer outcomes in scaled or high-volume segments.
• A thoughtful, people-first leadership approach that encourages curiosity, growth, and inclusion.
• Strong operational mindset-you enjoy simplifying complexity and bringing structure to ambiguity.
• Confidence working cross-functionally and influencing without authority.
• Excellent communication skills, with the ability to tailor messages for different audiences and contexts.
• Passion for improving customer experience and driving meaningful business impact.

Benefits 

We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.

The OTE salary range for candidates within the Greater Chicago Area is $164,875 - $208,013. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). 

#LI-Hybrid

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on isive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values ersity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Title: AI Outcomes Manager- West

Location: 

• This role is hybrid (4 days a week in our SF Bay Area offices)

Full-time

Job Description:

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company's cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain's deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.

You will:

• Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean.
• Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean's platform.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities.
• Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

About you:

• 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach.
• Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you've shipped outcomes, not just demos.
• Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions.
• Product sense and user empathy-you can spot high‑value applications of AI across erse job functions and design clear, guided experiences.
• Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code.
• Good to have:
• Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
• Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
• Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

Location:

• This role is hybrid (4 days a week in our SF Bay Area offices)

Compensation & Benefits:

The standard OTE range for this position is $150,000-$212,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a erse bunch of people and we want to continue to attract and retain a erse range of people into our organization. We're committed to an inclusive and erse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-HYBRID

Title: Clinical Specialist, Vessel Closure-Central PA

Location: United States - Pennsylvania - Allentown

Re,pte

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

This is a field-based position, supporting Abbott’s Vascular ision. Abbott Vascular provides innovative, minimally invasive, and cost-effective products for the treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices, peripheral stents, thrombectomy catheters, and atherectomy devices.

We currently have an opportunity for a Clinical Specialist, Vessel Closure, in Central PA. The Clinical Specialist will primarily be responsible for case planning, case support coverage, and product pull- through throughout the designated territory, and throughout the Region as needed. The Clinical Specialist will promote Vascular products through education, service and training of customers in the hospital setting. The Clinical Specialist will provide clinical education and sales support in order to assist in achieving projected sales goals, increasing sales revenues within assigned product lines, and increasing market share. This position will have a heavy focus on Vessel Closure.

What You’ll Work On:

• Serves as the technical procedure and product expert in support of case coverage in the hospital setting.

• Focuses on Electrophysiologists and Interventional Cardiologists and hospital staff to support the complete Vessel Closure portfolio, including small and large bore arterial, venous, and future product releases.

• Meet with existing and potential customers (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how Vascular products can help them to achieve their goals.

• Develop relationships with hospital personnel; make new contacts in hospital departments; identify key decision makers.

• Serve as primary resource for clinical support in case coverage, troubleshooting and in-service education for company products.

• Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.

• Attend clinical procedures in the Cardiac Cath Lab, Interventional Radiology Lab, and Operating Room to ensure customer and patient success with Vascular products.

• Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, product development) to develop optimal solutions.

• Support the broader Region as needed with case support in addition to the defined territory.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience

• 2-5+ years of related work experience

• Ability to travel 50% within the assigned region

Preferred Qualifications

• Patient interaction experience within a lab/operating room environment

• Relevant Technical Certification

The base pay for this position is

$68,000.00 – $136,000.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

AVD Vascular

 LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not ApplicableSIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Iniduals with Disabilities/Protected Veterans.    

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\_Spanish.pdf

Title: Regional Service Excellence Lead

Location: United States (Remote – must reside within assigned territory: Minnesota, Louisiana, South Dakota, Ohio region; preferably Chicago, Illinois)Remote – must reside within assigned territory: Minnesota, Louisiana, South Dakota to Ohio

Full time

Travel: Up to 75% within territory

Requirements: Must live within the territory (preferably near a major airport) and possess a valid driver’s license.

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for ersity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position
• Qualified candidates must currently live in the territory, preferably near a major airport.
• Must be able to travel to 75 %
• The territory covers Minnesota to Louisiana, South Dakota to Ohio.  
• Can live anywhere in the region, preferably in Chicago.
• Must have a Valid Driver’s License.

The Regional Service Excellence Lead is responsible for facilitating technical training, providing supplemental escalation support, and reinforcing technical acumen within the field service team. This role ensures real-world, relevant training experiences, expedites customer escalations, and strengthens technical and communication skills across the region to enhance service quality and customer satisfaction.

What You’ll Work On

• Training Design and Delivery:
• Conduct instrument or automation training classes based on expertise.
• Designs impactful training for adult learners by balancing technical depth with practical application.
• Ensuring training content remains current and relevant with real-world examples.

Field-Based Co-Travel Evaluations & Upskilling:

• Perform on-site evaluations of field service teams.
• Assess technical ability, tool utilization, and customer communication skills.
• Provide coaching and development opportunities to build leadership foundations.
• Drives consistency in technical standards across erse teams.
• Collaborate with regional leadership to customize strategies for team success.

 Escalation Support:

• Serve as a regional escalation resource for technical issues.
• Deliver timely and consistent support to improve repair metrics and customer experience.
• Contributes to cost-of-service reduction (target: 10%).
• Supports high-cost part approval management (target: 5% improvement).
• Assists in inventory optimization (trunk stock goals).

Required Qualifications:

• Associates Degree
• Experience Details Minimum 3 years Abbott field service experience
• Minimum 5 years Related service experience overall
• Proficiency with instruments or automation systems.
• Strong technical acumen and troubleshooting ability.
• Excellent communication and coaching skills.
• Ability to adapt training for adult learners.

Preferred Qualifications:

• Desire to train others
• Strong data analytics
• Strong customer interaction skills
• Experience with Alinity C Alinity I

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for erse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee ersity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$86,700.00 – $173,300.00

In specific locations, the pay range may vary from the range posted.

Job Family: Support Services

Significant Work Activities:

Equal Employment Opportunity:

Title: Senior Heavy Duty Power Customer Portfolio Manager - Power Outage Manager

Location: Remote USA

Full-time

Job Description:

Job Description Summary

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What impact you’ll make?

Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline.

• In this role, you will oversee all contract performance activities across customer sites, serving as the primary liaison between the customer and the project team. You will be responsible for managing information flow, ensuring the timely resolution of issues, and negotiating changes or solutions as needed. Additionally, you will ensure adherence to all operational, financial, and technical contract specifications. The role involves leading proposal negotiations and contract administration, while providing support to senior leadership on key accounts.
• Identify business challenges and implement best practices that enhance product quality, process efficiency, and service delivery.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• In this role you'll be representing GE VERNOVA as liaison and resource between internal/external organizations and for assigned customers to contribute to the overall NAM POWER business service strategy.
• Foster strong relationships and serve as the single point of contact for all customer communications.
• Provide on-going Gas and Steam Turbine Product technical and business support to assigned customers and power plants.
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize, while responsible for all customer invoicing/credit memo.
• Manage the customer portfolio P&L and identify opportunities for growth .
• Develop and own the site communication strategy, proactively identifying opportunities to introduce products and services that drive customer value.
• Organize pre-outage, post-outage, and outage milestone meetings with all stakeholders for each location.
• Drive the Outage 360 process and Change Order management. Collaborate with FieldCore to define project scope and serve as the lead for resolving emergent and forced outages.
• Manage the full lifecycle of On-Site and Shop repairs—from defining scope and requesting quotes to scheduling and resolving technical matters within the GEV network.
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE VERNOVA.

Qualifications/Requirements:

• Bachelor’s degree from an accredited university or college required (or a high school diploma / GED with at least 7-10 years of relevant experience in the power generation industry)
• Minimum of 5 years of knowledge and experience within the Power Industry/Technical Field Services or Contract Management with strong Mechanical Turbine knowledge.

Desired Characteristics:

• Bachelor’s Degree preferably in a technical / Engineering Mechanical, Electrical, STEM. Master’s degree preferred.
• Experience planning and executing outages.
• Strong quality background with Black Belt certification
• Strong leadership, financial and commercial skills
• Team leader in a dynamic, energetic, and proactive environment
• Experience working with customer leadership teams
• Demonstrated communication, presentation & organizational skills

Additional Eligibility requirements:

National Relocation within the USA may be offered to cover/service the regional client portfolio by requirement located within driving distance to sites attached to this Contract Performance Management agreement.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position

For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or inidually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No inidual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any inidual.

Title: Patient Care Advocate

Location: Remote-WI

Job Description:

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a ersified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

** Must live in Wisconsin. Face-to-face with providers. Telephonic member outreach

Position Purpose:

• Acts as a liaison and member advocate between the member/family, physician and facilities/agencies.
• Acts as the face of WellCare in the provider community with the provider and office staff where their services are embedded.
• Advises and educates Provider practices in appropriate HEDIS measures, and HEDIS ICD-10 /CPT coding in accordance with NCQA requirements.
• Assesses provider performance data to identify and strategizes opportunities for provider improvement.
• Collaborates with Provider Relations to improve provider performance in areas of Quality, Risk Adjustment, Operations (claims and encounters).
• Schedules doctor appointments for members with care gaps to access needed preventive care services and close gaps in care in the provider’s office.
• Conducts face-to-face education with the member and their family, in the provider’s office, about care gaps identified, and barriers to care.
• Conducts telephonic outreach and health coaching to members to support quality improvement, regulatory and contractual requirements.
• Arranges transportation and follow-up appointments for member as needed.
• Documents all actions taken regarding contact related to member.
• Interacts with other departments including customer service to resolve member issues.
• Refers to case or disease management as appropriate.
• Completes special assignments and projects instrumental to the function of the department.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience:

Required: a Bachelor's Degree in Healthcare, Public Health, Nursing, Psychology, Social Work, Health Administration, or related health field or equivalent work experience required (a total of 4 years of experience required for the position); work experience should be in direct patient care, social work, quality improvement or health coaching preferably in a managed care environment. 2+ years of experience work experience should be in direct patient care, social work, quality improvement or health coaching preferably in a managed care environment.

License/Certification: One of the following is preferred. Licensed Practical Nurse (LPN); Licensed Master Social Work (LMSW); Certified Social Worker (C-SW); Licensed Social Worker (LSW); Licensed Registered Nurse (RN) preferred.

Pay Range: $27.02 - $48.55 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an inidual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to ersity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Title: Microsoft Inside Account Manager - Public Sector

Location: Somerset, NJ, USA

Hybrid

Job Description:

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to ersity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Microsoft Inside Account Manager serves as the primary point of contact for customer interactions, facilitating communication between Outside Sales, customers, and SHI's internal departments. This role involves creating pricing quotes, managing large customer deals, and providing order updates while delivering excellent customer service and support. The Inside Account Manager must demonstrate effective communication, problem-solving, and organizational skills to maintain strong customer relationships and support sales initiatives.

This position is required to report to the SHI Somerset, NJ office location on a hybrid schedule as determined by SHI management.

Role Description

• Represent SHI as the primary contact for customer interactions.

• Act as a liaison between Outside Sales, customers, and SHI internal departments.

• Provide excellent customer service and support to both customers and the outside sales team.

• Create pricing quotes for IT requirements, including hardware, software, renewals, and services.

• Engage in large customer deals, manage deal registration, and track progress using the CRM tool.

• Provide sourcing, product quotes, pricing, and information to the outside sales team.

• Enter purchase orders and provide order status updates to Outside Sales and customers.

• Participate actively in team meetings with managers for updates and changes.

• Set up conference calls between Outside Sales, customers, vendors, and internal teams.

• Proactively resolve issues related to product returns, invoicing questions, and customer concerns

Behaviors and Competencies

• Communication: Can communicate simple ideas and information clearly.

• Follow-Up: Can demonstrate a willingness to follow up on tasks and responsibilities when reminded or prompted.

• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

• Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

• Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.

• Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.

• Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.

• Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.

• Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.

Skill Level Requirements

• Ability to grow existing customer relationships - Basic

• Ability to learn new concepts and processes quickly - Basic

• Proficiency in account management - Basic

• Ability to excel in a team selling environment - Basic

• Proficiency in stakeholder management - Basic

Other Requirements

• Completed Bachelor’s Degree with a 3.0 cumulative GPA, or experience in a Customer Service role in a corporate or office setting preferred

The base salary range for this position is $45,000 - $95,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $55,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from inidual to inidual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Title: Trust & Safety Specialist - ModSquad / Adobe Brand Rep

Location: CA Remote

Full-time

Job Description:

We Could Use Someone Like You in Our Crew.

ModSquad is growing! 

We are looking for a Modsquad BRAND REP – Adobe Trust & Safety Operations

As an Adobe Trust & Safety Operations Agent (Modsquad Brand Rep) based in Adobe’s San Francisco office (2-3x/week), you will handle day-to-day operations of the child safety program, content moderation and report abuse related operations. This fast-paced position will require a passion for resolving complex online safety abuse issues.  

What You’ll Do

• Review, analyze, and report sensitive, illegal content in accordance with Adobe’s child safety policies and guidelines.   

• Review, analyze and action abuse reports and handle proactive content moderation workflows 

• Escalate urgent or high priority requests to the Trust & Safety Policy and Ops team and leadership.  

• Develop efficient processes, documentation, metrics, and training programs.  

• Identify trends and process and/or tooling improvements.  

• Communicate effectively with a erse audience.

What We’re Looking For

• Full-time (40 hrs/week) based in San Francisco with 2-3 days in the office per week required. 

• Willingness to work weekend shifts 

• Prior experience working with a high volume of work and managing matters from end-to-end, preferably in the legal or tech industry. 

• Experience and ability to review disturbing, illegal content objectively, quickly, and accurately including CSAM (child sexual abuse material). 

• Detail oriented, analytical, and highly organized. 

• Has a positive attitude and is a great team player.    

• Has excellent judgment and knows when to escalate tough calls to management and Legal.  

• Exceptional interpersonal skills with a great sense of humor, a growth mindset, and a commitment to professionalism. 

• Familiarity with Adobe products and services is a plus.

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Title: Customer Service Specialist II

Location: USA, NY, Albany - 22 Corporate Woods Blvd (NYS014)

Hybrid

Full-time

Job Description:

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Contact Center

Job Qualifications:

Skills:

Call Support, Customer Inquiries, Customer Relationships, Oral Communications, Phone Calls (Inactive)

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

No

Job Description:

CUSTOMER SERVICE SPECIALIST II

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment.  These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives

• Enters and maintains database records of customer profiles and prepares and maintains status reports

• Acts as liaison for customers

• Maintains knowledge of company products and customer service processes

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: 2+ years of customer service experience

• Required Technical Skills:

  • Strong Microsoft Office skills (Word, Excel, PowerPoint)

• Required Skills and Abilities:

  • Strong telephone and verbal communication skills

  • Customer focus and adaptability to different personality types

  • Ability to multi-task and manage time effectively

• Location: Hybrid and on-site at 22 Corporate Woods, Albany NY

The likely hourly rate for this position is between $16.57 - $22.43. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA NY Albany

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Iniduals with Disabilities / Protected Veterans7

Title: Licensed Sales Professional (LSP) - NY

Location: USA - NY (Remote)

Full-time

Job Description:

Jumpstart Your Sales Career with a Trusted Brand

Looking for a meaningful career with local impact and national brand power? As an Insurance Sales Professional, you’ll grow a local Allstate agency by building relationships, protecting what matters most, and becoming a trusted advisor in your community.

Sales Professional – Allstate Exclusive Agency Staff

Are you ready to build a career where you can grow professionally, earn uncapped income, and make a real difference in your community? Join a team that’s passionate about helping people protect what matters most.

What’s In It for You?

• Get Paid to Learn – Comprehensive training provided, no insurance experience required

• Earn What You Deserve – Base + uncapped commission + bonus opportunities

• Grow with Us – Continuous learning through Allstate University

• Make an Impact – Help customers protect their families and futures

• Work-Life Balance – Positive, supportive work environment

• Career Advancement – Opportunities to grow within the agency

What You’ll Do

• Achieve sales goals by generating new business and cross-selling to existing customers

• Identify and qualify leads from various sources

• Educate customers on Allstate products that meet their needs

• Serve your local community by helping them prepare for life’s uncertainties

• Deliver a positive and professional customer experience

What We’re Looking For

• Strong interest in a sales career (sales experience is a plus!)

• No insurance experience required—we’ll help you get licensed

• Confident, self-motivated, and able to work independently

• Excellent communication skills and follow-through

• Willingness to obtain Property & Casualty and/or Life & Health licenses

Additional Info

This is not a direct employment opportunity with Allstate Insurance Company, but rather a position with an Allstate Exclusive Agent who is an independent contractor. Compensation and benefits vary by agency.

Remote roles require active licensing. If you’re not licensed, we’ll connect you with local in-office opportunities.

Estimated annual compensation $36,000 - $100,000 (paid in hourly base & commission)

Skills

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do.

Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.

It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you.

Title: Qualifying Specialist- Online Division- Grand Canyon University - Phoenix, AZ

Location: Phoenix, AZ, USA

*Remote work but must reside within Phoenix Metro Area*

Job Description:

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Grand Canyon Education is currently seeking a talented, energetic Qualifying Specialist for our enrollment. As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education.

What you will do:

• Respond to prospective new student inquiries via outbound phone calls.

• Discuss prospective students’ background, goals, and objectives to determine fit with GCU’s academic programs.

• Forward qualified student inquiries to enrollment counselor depending on the area of interest.

• Demonstrate effective interpersonal skills during all transactions.

What you will need:

• A passion for assisting others in realizing their goals through higher education

• High level of integrity and commitment to compliance with regulatory rules.

• Enjoys a fast-paced, dynamic work environment

• Excellent interpersonal and communication skills

• Strong computer skills with the ability to toggle between multiple software programs.

• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement, and Mission of Grand Canyon University.

Why work at GCE:

• A career where your work makes a difference in students’ lives.

• Opportunity to work from home

• Ongoing professional development and growth.

• Outstanding benefits and work perks.

• Generous PTO starting at 20 business days per year, 11.5 paid Holidays, and Tuition Benefits.

• Collaborative and supportive work environment...and more!

Starting Salary: $35,000 a year

Bilingual 24/7 Clinical Support Behavioral Licensed Clinician - Evernorth - Remote

Location: Remote USA

Evening Schedule - Shifts begin at 12 pm and 3 pm CST.

Our mission is to provide immediate, personalized clinical support—whether it’s a moment of crisis, clinical consultation, or a step towards lasting change. Our mission is to be responsive, collaborative, and impactful with each connection.

As a Behavioral Licensed Clinician on our 24/7 Clinical Support Team, you will deliver expert, compassionate care across a wide spectrum of behavioral health needs. This team is designed to ensure continuity—each Behavioral Licensed Clinician remains with the customer throughout their journey, becoming a trusted clinical partner. While every team member supports various clinical populations and needs, we value and will leverage subject matter expertise in the development of training, curriculum, and clinical consultation. You’ll be called on to bring depth into your areas of specialization while remaining flexible and responsive across all cases.

The successful candidate will have demonstrated clinical excellence with mental health, substance use disorders, crisis call work, and case management with a passion to deliver a service experience that exceeds the member’s or provider’s expectation. The team works in a fast-paced environment, on a queue, taking telephonic calls in the moment, balanced with scheduled calendar appointments.  The team operates 24/7/365 in support of the full organization.

Duties and Responsibilities

• Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey

• Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen

• Provide real-time crisis de-escalation, safety planning, and risk management

• Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps

• Develop SMART goals that empower members to lead and maintain a healthy lifestyle

• Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals

• Sheppard members to appropriate clinical care, treatment programs, and community resources

• Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation

• Leveraging an evidence-based specialized curriculum in a wide range of clinical areas that support our members’ unique needs

• Perform research and provide relevant educational or support resources tailored to the member’s situation

• Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions

• Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities

• Exhibit diplomacy, empathy, and professionalism—even in difficult conversations or with resistant participants

• Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices

• Able to manage multiple health records and systems to accurately document customer interactions and progress

• Communicate effectively and succinctly in both verbal and written format

• Perform other related duties incidental to the work described herein

Qualifications

• Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization.

• Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus)

• Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred

• Bilingual in Spanish - language proficiency test required

• Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing

• Experience working in or with managed care environments preferred

• Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred

• Required to obtain AAS Crisis Specialist Certification within the first year of employment

• EAP (Employee Assistance Program) experience and CEAP certification preferred but not required

• Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment

• Proven administrative abilities, with strong computer and software application skills

REQUIRED WORK HOURS:

Full-time job with a minimum of forty hours per week. Shift days and times may vary due to business need. All staff schedules include rotating shifts, weekends, and holiday time.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 67,100 - 111,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. 

About Evernorth Health Services

Evernorth Health Services, a ision of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Senior Help Desk Specialist

General information

Locations - USA-Remote Work

Security Clearance Required None

Time Type Full-time

Description & Requirements

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Senior Help Desk Specialist to join our team in a remote capacity.

Responsibilities include but are not limited to:

• Serving as the first line of support by resolving Tier 1 and Tier 2 technical issues and ensuring timely restoration of services that keep mission operations running smoothly
• Delivering exceptional customer service across phone, email, and chat channels to create a seamless and professional end-user experience aligned with MANTECH’s commitment to excellence and integrity
• Actively suggesting process improvements aimed at elevating customer satisfaction.
• Troubleshooting hardware, Windows OS, Microsoft 365, Mac OS, and basic network connectivity issues to minimize downtime and maximize user productivity
• Escalating complex incidents to engineering teams with clear and thorough documentation to ensure efficient handoff and resolution continuity
• Maintaining accurate service tickets and standard operating procedures to strengthen operational consistency and team performance
• Analyzing support trends and recommending process improvements that enhance service delivery and drive measurable results

Minimum Qualifications:

• Bachelor’s degree or 4+ years of additional IT experience in lieu of a degree
• 3+ years of IT support experience
• Experience with resolving Tier 1 and Tier 2 technical issues in enterprise environments
• Experience with Mac OS version 25/26 , Azure environments, M365 applications
• Working knowledge of Active Directory and/or Entra ID for user account administration
• Working knowledge of Microsoft Azure
• Experience using service management and ticketing tools such as JIRA and working within established SLA guidelines
• Ability to document technical processes and create knowledge base articles or standard operating procedures
• Ability to analyze trends in support requests to identify recurring issues,  recommend solutions, and lead projects or initiatives to improve Service Desk processes.

Preferred Qualifications:

• Experience supporting Service Desk operations in enterprise or government environments
• Microsoft Azure certification or experience supporting Azure and Microsoft 365 environments
• Industry certifications such as ITIL or HDI-CSR

Clearance Requirements:

• Must have an active Secret clearance and be eligible for TS/SCI.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, and related equipment.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations, and must be able to exchange accurate information in these situations.

The projected compensation range for this position is $80,300.00-$133,700.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.  In addition, MANTECH invests in its employees beyond just compensation.  MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

Title: (RN) Nurse Case Manager - Evernorth Health Services -Remote

Location:

• Remote, US
• Pittsburgh, Pennsylvania, United States of America

Job Description:

Position Scope

Hours for the Position: Must be able to work an 8-hour-shift between the business hours of 9a-9p EST. Flexibility is required to meet business needs. Must be open to work evenings.

Nurse Case managers are healthcare professionals, who serve as customer advocates to coordinate, support, and guide care for our customers, families, and caregivers to assist with navigating through the healthcare journey.

Additionally, the candidate will be responsible for the adoption and demonstration of the Care Solutions cultural beliefs. They will be responsible for role modeling the six cultural beliefs to drive personal accountability and organizational results.

• Customer Strong: I deliver world-class experiences for all my customers.
• Me to We: I take accountability to trust, partner, and deliver.
• Own It: I see a need and deliver value because I care.
• Evolve and Adapt: I learn and adapt to meet evolving business needs.
• Be Bold: I pioneer and think broadly to solve challenges.
• Take Care: I prioritize self-care and act with compassion toward colleague.

Day in the Life Responsibilities

• Collaborates with customer in creation of care plan and documents plan in medical management system.
• Partners with each customer to establish goals and interventions to meet the customer's needs.
• Establishes plan of care in conjunction with the customer and provider then document into a medical management system.
• Utilizes motivational interviewing, behavior change, and shared decision making to help customers achieve optimal health and well-being.
• Empowers customers with skills to enhance interaction with their providers.
• Interfaces with the customer, family members/caregivers, providers, and internal partners to coordinate the needs of the customer through telephonic, email, text, and chat interactions.
• Collaborates with nutritionist, pharmacist, behavioral clinician, Medical Director and customer's provider and other Cigna Medical Management programs to provide whole-person health support.
• Tracks daily activities to trend volume and outcomes.
• Follows standard operating procedures.
• Toggles between multiple systems and applications.
• Research relevant topics in health promotion and disease prevention, as required for specific customers.
• Prioritizes work to meet commitments aligned with organizational goals.
• Understands and adheres to Case Management performance measures to deliver on key results.
• Completes training within the communicated time limit as required per role.
• Demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate.

Minimum requirements

• Active unrestricted Registered Nurse (RN) license in state or territory of the United States
• Two years of full-time direct patient care setting as an RN required.
• Must be flexible to work days or evenings based on business needs
• Requires a nursing degree from an accredited nursing program

Preferred requirements

• For non-standard shift positions/State License Requirements: Available to work evenings with a 12% shift differential.
• Must have an active and unencumbered RN License in the State of Residence
• Within four (4) years of hire as a case manager will possess a URAC-recognized certification in case management.
• Excellent communication skills including telephonic (verbal) and digital (messaging, emails).
• Skilled in clinical acumen to form a judgement and act.
• Strong computer skills in Microsoft word, Excel, Outlook, and ability to perform thorough internet research.
• Ability to recognize, address and resolve conflicts in a professional, collaborative manner.
• Demonstrates sensitivity to culturally erse situations, participants, and customers.
• Demonstrates effective organizational skills and flexibility to meet the business needs.
• Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Ability to manage multiple, complex situations in a fast-paced environment collaborating with clinical and other business partners.
• Some roles may require on-site meetings or audits twice a year required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 77,500 - 129,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) .

About Cigna Healthcare

Cigna Healthcare, a ision of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Service Desk Agent

Location US-

ID 104096

Category Information Technology

Position Type Full-Time Hourly Non Exempt

Remote Yes

Clearance Required None

Job Description:

Overview

Job Title: Service Desk Agent

Cayuse Company: Cayuse Commercial Services

Location: Remote

Type: Full-Time Hourly Non-Exempt

Pay Rate: $20.00-$22.00/hr

The Work

The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

Key Responsibilities

• Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests
• Operates within established guidelines and procedures to independently deliver a full range of services to the customer
• Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool
• Provide assistance and information to the customer in a prompt manner
• Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters
• Mobile telephony and device support
• Video Conference Unit Troubleshooting
• IP Telephony setup and support
• Creation of end user accounts and setting permissions
• Provide end user device management and support, including desktops, laptops, and PDAs
• Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications
• Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations)
• Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team
• Manages continuous improvement through ongoing collection of data and information regarding customer requirements
• Monitor and report on performance of IT systems and services
• Understand and responds to others' using active listening skills and tactful communication
• Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding
• Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication
• Ensures customer satisfaction through follow up and special efforts
• Resolve issues following the parameters and guidelines of the client
• Identify potential system problems and escalate to department contact for resolution
• Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness
• Assist new employees with training through shadowing opportunities and explanation of work process

Qualifications

Qualifications - Here's What You Need

• High school diploma or GED required.
• Experience preferred Service Desk or Customer Service experience
• Three (3) to five (5) years of experience in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management System.
• Customer service experience and strong focus on customer satisfaction.
• Call center experience.
• Experience in a technology support organization
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Strong ability to speak with clarity and articulation
• Strong communication skills; both verbal and written.
• High degree of comprehension of the issues presented by customers.
• High degree of problem solving Internal/External Relationships.
• Apply discretion resulting in appropriate/desired resolutions.
• Ability to analyze issues and determine root cause and identify appropriate solutions.
• Ability to connect and build relationships with customers via virtual methods, phone, and email.
• Ability to independently problem solve.
• Effective listening skills including the cognitive ability to locate and convey requested information
• The ability to successfully handle customer requests and document in work management tools and applications
• Willingness to take initiative with attention to detail
• Proactive and flexible
• Must have positive attitude
• Tolerance to deal with difficult customers and stressful situations
• Fluidity to work well in teams as well as independently
• Ability to take phone contacts and answer emails simultaneously
• Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
• Sound analytic and cognitive ability to troubleshoot technical problems
• Speaks with clarity, articulation, and is aware of own non-verbal communication
• Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress
• Demonstrate ability to learn quickly and thrive in high-energy team environment
• Must be able to work independently, as well as with a team
• Ability to function in a erse work environment.
• Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.

Desired Qualifications:

• Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Delivery Manager

Working Conditions

• Professional remote office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $19.50 - USD $20.50 /Hr.

Title: Escalation Engineer

Location: Bangalore, IND

Job Description:

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Sr. Manager, Customer Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#L1RR1

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all iniduals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

Title: Senior Administrative Assistant

Location: City of London Corporation, GBR

Job Description:

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for a Senior Administrative Assistant to join our EMEA Field Sales team. This is a hybrid role requiring an office presence 2-3 days per week, reporting to our Senior Administration Business Partner. This role will support a number of senior executives based across EMEA, and will act as the "connective tissue" between the Executive Briefing Centre and the rest of the business. By thinking three steps ahead, you will ensure that the first time a VIP client walks through your doors, the experience is so frictionless it feels like magic.

What you’ll do (Role Expectations)

• Managing all relevant communications for the Executives, including email communications with customers, prospects, and wider teams

• Serving as a key liaison in coordinating and supporting the Executive Briefing Centre, ensuring seamless collaboration with customers, prospects, and cross-functional teams to deliver impactful and high-level engagements

• Processing confidential and critical information on a routine basis

• Calendar and travel management, including coordinating cross-functional and global meetings and domestic/international travel arrangements

• Representing the Executives, dealing with high-level customers, clients, and other Zscaler Executives

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.

• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.

• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.

• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Administrative support experience, specifically with Executive Management support at C-Suite or Senior Leadership level

• Ability to complete complex tasks in creative and effective ways

• Project management skills, including tracking and reporting skills

• Outstanding English verbal and written communication skills

• Experience in managing high-profile corporate events or an Executive Briefing Centre, with a proven ability to provide a 'white-glove' experience for C-suite executives and key stakeholders

What Will Make You Stand Out (Preferred Qualifications)

• Able to work with G-Suite, Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, Web conferencing, and willingness to learn other tools and systems used within Zscaler

• Fluent in additional languages—German, Spanish, Dutch or French preferred

• Experience working in a fast-paced technology environment

#LI-Hybrid #MG-3

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all iniduals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

Title: (German & English) Customer Support Agent (Per Ticket Model, fully remote)

Location: 

• Belgrade, Vojvodina, Serbia
• Budapest, Budapest, Hungary
• Bucharest, Bucharest, Romania
• Warsaw, Masovian Voivodeship, Poland
• Lisbon, Lisbon, Portugal
• Madrid, Community of Madrid, Spain

Type: Contract

Workplace: Fully remote

Job Description:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Handle inbound customer inquiries (around 18–20 tickets) during designated evening shift hours (COT)

• Provide on-call support, responding to calls and chats as they come in

• Document cases clearly and escalate complex issues to the internal L2 Support Team when needed

• Follow internal procedures and SOPs

• Collaborate with internal teams to ensure efficient issue resolution

• Troubleshoot hardware-related issues for customers using outdoor camera equipment

• Handle sensitive customer data with care and security

• Apply the latest and greatest customer happiness practices

• Maintain deep understanding of client solutions and meet KPI

• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Fluency in German and English (C1 or higher), both spoken and written

• At least 6-12 months of experience in customer support

• Availability to work night shift hours (CET) on a consistent schedule

• Comfortable working under a per-ticket compensation model

• Strong analytical thinking and research skills

• Positive, proactive and responsible attitude

• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

• Fixed schedule

• The role can be combined with other activities or roles

• Opportunity to cooperate fully remotely

• Inclusive international environment

• Compensation in USD per ticket

• Rewards for referring friends

• Balance between project workload and personal time, but also – internal health policy

• Responsive leadership interested in your development and long-lasting cooperation

• Greenhouse conditions for self-development

• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (German & English) Customer Support Agent (Per Ticket Model, fully remote)

Location:

• Tunis, Tunis Governorate, Tunisia
• Rabat, Rabat-Salé-Kénitra, Morocco
• Casablanca, Casablanca-Settat, Morocco
• Nador, Oriental, Morocco
• Djerba Midun, Médenine Governorate, Tunisia
• Sousse, Sousse Governorate, Tunisia

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Handle inbound customer inquiries (around 18–20 tickets) during designated evening shift hours (COT)
• Provide on-call support, responding to calls and chats as they come in
• Document cases clearly and escalate complex issues to the internal L2 Support Team when needed
• Follow internal procedures and SOPs
• Collaborate with internal teams to ensure efficient issue resolution
• Troubleshoot hardware-related issues for customers using outdoor camera equipment
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Fluency in German and English (C1 or higher), both spoken and written
• At least 6-12 months of experience in customer support
• Availability to work night shift hours (CET) on a consistent schedule
• Comfortable working under a per-ticket compensation model
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

Fixed schedule

• The role can be combined with other activities or roles
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD per ticket
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Remote Healthcare Advocate-Hawaii Only

Location: Work at Home, permanent residence in Hawaii

Employment Type: Full-time 

Supporting: Healthcare

About Us 

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service 
• Listen actively to understand the root of the issue and provide clear, effective solutions 
• Record detailed call information for auditing, reporting, and follow-up purposes 
• Maintain and update customer records to ensure accurate and current information 
• Identify opportunities to introduce customers to new or enhanced services that meet their needs 
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

What'll Set You Up for Success

Required:

• High school diploma or GED 
• 6+ months of customer service or sales experience preferred 
• Work at home environment is in a private residence and matches the address listed on file
• Comfortable working with company-issued equipment such as a webcam if applicable.
• An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
• Must be able to work on Eastern Standard Time Zone.

For Internal Candidates:

• Must not be on any corrective action or performance plans 
• Must have held your current position for 6+ months 
• Must have relevant industry/program experience

Location Note: We're currently hiring for this position in Hawaii ONLY. Must reside in Hawaii during employment. 

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

• Health, dental, and vision coverage with HSA options 
• Paid time off 
• Flexible pay options: daily or weekly pay 
• 401(k) retirement plan 
• Leadership development programs that really grow your career 
• Open access courses through Alorica Academy 
• Paid training and tuition reimbursement 
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more 
• Employee assistance program for personal and professional support 
• Additional voluntary benefits to meet your inidual needs

Our Values

Bold – We challenge conventions and take smart risks 

Relentless – We deliver results, no matter what it takes 

Connected – We work as One Alorica because we're stronger together 

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

Apply Today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

Title: New Expansion Advisor

Location: Denver, CO;Atlanta, GA;Chicago, IL;Phoenix, AZ

Hybrid

Job Description:

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. 

About the Role:

As a New Customer Advisor at Gusto, you’ll play a critical role in guiding newly signed customers through their first 120 days; ensuring rapid activation, strong product adoption, and early identification of upsell opportunities. This hybrid role blends onboarding, consultative sales, and customer success to drive long-term value for Gusto's SMB customers.

Key Responsibilities

• Own the early customer journey by driving product activation and onboarding success within the first 120 days.
• Execute a structured multi-touch outreach cadence (up to 10 call attempts + email follow-ups) to achieve 6 quality connections per day.
• Deliver high-impact product consultations to educate, upsell, or accelerate adoption based on customer needs.
• Hit key daily metrics including 60+ calls, 2 demos, and timely follow-ups across your book of business.
• Maintain accurate records in Salesforce to track activation milestones and opportunities
• Collaborate cross-functionally with support, success, and product teams to continually improve the onboarding experience.

About the Team:

Our team may be small, but we’re a mighty group of sales professionals united by a deep passion for consultative selling. The New Expansion Sales Team is dedicated to solving problems for small businesses; whether they’re returning to Gusto or navigating their first 120 days as new customers. We operate with shared goals, a resilient and supportive culture, and company leadership that prioritizes doing sales the right way.

Here’s what you’ll do day-to-day:

• Daily Outreach:
  • Make around 60 dial attempts per day (targeting 6 quality connects using ~10 attempts per connect).
  • Follow up each connect with personalized emails.
• Customer Activation & Education:
  • Conduct a minimum of 6 consultative connects daily with new customers.
  • Educate customers on how to leverage the Gusto to meet their business needs.
  • Identify early indicators of potential expansion opportunities.
• Collaboration:
  • Update Salesforce with customer progress details and next steps.
  • Participate in daily huddles with your PE to align on new customer statuses and outreach priorities.
  • Work closely with Product, Support, and Sales teams to resolve any adoption challenges.
• Results
  • Help drive monthly incremental ARR targets of approximately $30,000 (based on 120 connects per month at an average of ~$250 each).

Here’s what we're looking for:

• 3+ years in an Account Executive, Consultative Sales, or Customer Success role. Ideally in SMB tech or SaaS.
• Demonstrated success in a KPI  driven environment with experience in upselling, cross selling, or owning a quota.
• Proven ability to drive adoption, manage a book of business, and influence long-term customer success.
• Excellent communication, problem solving, and relationship building skills.
• Proficiency in Salesforce and experience with multi-touch outreach tools and strategies
• Deep passion for helping small businesses thrive.
• Comfortable using AI tools and automation to enhance productivity, decision-making, and problem-solving.

Nice to have:

• Familiarity with sales methodologies like Richardson or Challenger.
• Experience in HR, Payroll, or FinTech.
• An entrepreneurial mindset with a bias for action.

Our cash compensation range for this role is $89,000 to $116,000 OTE in Denver, Atlanta, Phoenix, Chicago and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Title: Associate, Studio Experience (Part Time)

Location: New York, New York

No Remote Work

Job Description:

ABOUT THE ROLE

Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events and activations to our members. We are looking for passionate, customer service-driven iniduals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast paced environment, is organized, a self starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience.

YOUR DAILY IMPACT AT PELOTON

• Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio
• Appropriately address member feedback and queries in person,or email with a professional and friendly demeanor. These should be answered in a timely manner and with the highest level of professionalism
• Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account related issues
• Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions
• Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and day of class by managing day-of standby and waitlists
• Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation
• Provide studio tours to members participating in live class experiences
• Create and prepare swag bags and assist with surprise & delight moments
• Assist in post class meet & greets; taking, uploading and sending photos to guests and members
• Celebrate member moments such as birthdays or milestones
• Become proficient in all systems across our reservation system, email provider, sms, g-suite, slack
• Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.
• Working cohesively with other studio departments to ensure a streamlined production experience
• Maintain product knowledge and keep updated about the brand
• Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings

YOU BRING TO PELOTON

• Must have experience in customer service/hospitality industry
• Preferably interested in health, fitness, and/or sports
• Must be reliable, professional, energetic, friendly, and computer literate
• Must be friendly and outgoing
• Ability to effectively communicate in person, via email, and via phone
• Must have a friendly and professional phone and email etiquette
• Must have excellent communication skills
• Able to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have outstanding customer service and problem-solving skills
• Must have a positive, can-do mentality
• Ability to work in a fast-paced environment
• Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business
• Peloton Studios requires at minimum 3 days of availability for part time employees, including Friday, Saturday and Sunday

The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Medical, dental and vision insurance 
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave 
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

Hourly Pay Rate

$20—$20 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: [email protected].

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here _on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @_onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Title: (fluent Dutch) Customer Support Consultant (France, remotely)

Location:

• Paris, Île-de-France, France
• Lyon, Auvergne-Rhône-Alpes, France
• Lille, Hauts-de-France, France
• Nice, Provence-Alpes-Côte d'Azur, France
• Marseille, Provence-Alpes-Côte d'Azur, France
• Toulouse, Occitanie, France

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience in customer support for at least 6 months
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus: 

• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am - 5pm CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (fluent Dutch) Customer Support Consultant (Belgium, remotely)

Location:

• Brussels, Brussels, Belgium
• Antwerp, Flanders, Belgium
• Ghent, Flanders, Belgium
• Leuven, Flanders, Belgium

Aalst, Flanders, Belgium

• Mechelen, Flanders, Belgium

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience in customer support for at least 6 months
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus: 

• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am - 5pm CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (fluent Dutch) Customer Support Consultant (Belgium, remotely)

Location:

• Brussels, Brussels, Belgium
• Antwerp, Flanders, Belgium
• Ghent, Flanders, Belgium
• Leuven, Flanders, Belgium
• Aalst, Flanders, Belgium
• Mechelen, Flanders, Belgium

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience in customer support for at least 6 months
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus: 

• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am - 5pm CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice_._

Title: (fluent Dutch) Customer Support Consultant (Netherlands, remotely)

Location:

• Amsterdam, North Holland, Netherlands
• Rotterdam, South Holland, Netherlands
• The Hague, South Holland, Netherlands
• Utrecht, Utrecht, Netherlands
• Eindhoven, North Brabant, Netherlands
• Tilburg, North Brabant, Netherlands

Type: Contract

Workplace: Fully remote

Job Description:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across erse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience in customer support for at least 6 months
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus: 

• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am - 5pm CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

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Title: Customer Support Specialist

Location: Remote - Mexico City, Mexico

Job Description:

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this erse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email. 

This is a remote position open to candidates based in Mexico City and Metropolitan area. Relocation assistance will not be provided for this role. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will: 

• Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
• Provide guidance and mentorship to team members to enhance team performance and efficiency.
• Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
• Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
• Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
• Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
• Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
• Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

• 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.
• Bilingual: Proficiency in English and Spanish is a must.
• Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.
• Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
• Exceptional communication and interpersonal skills to effectively engage with a erse customer base and internal teams.
• Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects.
• Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.
• Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced documentation skills.
• Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies.
• Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business.