Bilingual Customer Service Representative (Remote)

locations

6314 Remote/Teleworker US

time type

Full time

job requisition id

R-00137841

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

POSITION SUMMARY (program supporting/general position overview):

Leidos is seeking a Bilingual Entry Level Customer Service Representatives (CSRs) to work remotely and respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Must efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A+ customer service.

The expected shift is 9:00 am to 5:00 pm (EST) Monday through Friday.

PRIMARY RESPONSIBILITIES:

Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.

MINIMUM REQUIRED QUALIFICATIONS:

• HS Diploma or GED Equivalent.
• Excellent computer/typing skills.
• Excellent communication skills.
• Position requires the ability to obtain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete.
• Bilingual (Fluent in Spanish and English, both written and speech. Additional compensation will be considered for those who pass the bilingual assessment).

DESIRED QUALIFICATIONS:

• Prior call center experience.
• Customer service experience.
• General knowledge of federal law.
• Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $16.20 an hour.

Original Posting Date:

2024-06-18

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range –

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Location:  International, Anywhere; 100% Remote; Freelance

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically $18 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

• Represent a erse range of products and services for a well-respected national non-profit organization, with expertise, positivity, and a can-do attitude.
• Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
• Address questions about membership accounts, products, and services, as well as provide troubleshooting and website assistance.
• Answer inquiries about points balances, redemption process and activity history, account sign-up and access, and loyalty points program policies
• Assist members with an online tool providing education and decision support to better prepare consumers for future enrollments.
• Take ownership of customer issues, solve problems, and exceed expectations with sound judgment.
• Share insights on emerging customer trends and recommend process improvements.
• Attend training and participate in cross-training opportunities to enhance skills and knowledge.
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote ersity and inclusion in the workplace.

• Experience in a fast-paced call center environment
• Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk) desired
• Previous remote work experience
• Bilingual (English-Spanish) fluency in speaking and writing is strongly preferred

• The position pays $16.00 per hour.
• VIPdesk Connect offers comprehensive benefits, which include health insurance, life & AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs.

• Training is from Monday to Friday from 10:00 am–6:00 pm ET
• After completing training, full-time shifts assigned would be between the hours of 10:00 am–8:00 pm ET.

Title: Customer Service Representative – Remote

Location: NC-Raleigh

Job Description: **Job Description:**

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize inidual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each inidual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit? www.sharecare.com .

**Job Summary:**

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.?

***This is a remote position and can be located anywhere within the United States.**

**Essential Job** **Functions:**

+ Identify, evaluate and prioritize caller?needs, questions and concerns.?

+ Formulate plans of resolution and respond?appropriately and efficiently.?

+ Maintain and restore customer satisfaction and partner with other teams as needed.?

+ Perform problem analysis, problem determination and recommended resolutions to the?callers.?

+ in accordance with standard protocol.?

+ Proactively educate caller on program benefits.?

+ Meet or exceed established call center metrics, attendance standards and quality levels.?

+ Use computer tools to accurately process and document information.?

+ Develop rapport with callers and appropriately adjust communication style.??

+ Provide accurate information about?Sharecare programs and services.?

+ Escalate issues internally and follow up on escalated issues.?

**Qualifications:**

+ High School Diploma

+ Prior experience in a customer?service related?field preferred

+ Great communication skills?

+ Must be able to multi-task?

+ General working knowledge of Microsoft Word &?Outlook?

+ Computer keyboard proficiency?and internet navigation skills?required?

+ Have the ability to?work effectively with others in a team?environment??

+ Ability to thrive in a fast-growing always changing?environment?

Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn’t discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Customer Support Specialist II (West Coast hours once live)

United States

Customer Support 

Full Time 

Remote

Stavvy is transforming how business is conducted remotely by making complex legal and financial transactions easier, safer, and more accessible to all. Whether we are working to enable title companies to facilitate remote closings in a safe way, better connecting lenders with the businesses they use during the home buying process, or building the next set of tools for the platform, Stavviators (our employees) are disruptors at heart. Our team is constantly iterating, solving problems, and working together to simplify life’s defining moments. If you want to help power the paperless revolution, join us at Stavvy!

What You’ll Do

• • Maintain an in-depth understanding of company products and customer workflows
  • Provide quick and efficient technical assistance, offering troubleshooting steps as needed
  • Assist customers, vendors, and signers by using creative thinking, providing best practice guidance, and offering suitable solutions to ensure success within the platform to enhance the product and solve customer inquiries
  • Fully comprehend the customer’s needs and thoroughly investigate their support ticket
  • Collaborate cross-functionally to escalate and monitor incidents using Zendesk, Jira, Slack, and our Status Page
  • Submit product improvement suggestions via Jira to refine areas of the platform and enhance the customer experience
  • Assist the training team by expanding upon external and internal resources, including, but not limited to, Stavvy Help Desk articles, training videos, the Notary Approval process, and customer-facing FAQs
  • Assist in our Concierge White Glove service by monitoring incoming transaction requests, and communicating to all stakeholders on next steps seeing the transaction to completion
  • Ensure high customer satisfaction and contribute positively to team metrics
  • Vet Notary Profiles in Stavvy after conducting due diligence

Who You Are

• • Possess 4+ years of support experience with a technical background
  • Proficient in handling software titles; familiarity with RON (Remote Online Notary) software is a plus
  • Strong background in Fintech, Mortgage Lending, Servicing, or Origination is highly preferred
  • Knowledgeable in using ticketing systems, particularly familiar with Zendesk and Hubspot
  • Comfortable utilizing web-based software tools such as Confluence, Jira, Datadog and Tableau
  • Familiarity and comfort with Code, API, SFTP, Encompass, Docutech, Auth0, and development tools are advantageous
  • Being a Commission Notary is a plus

Schedule

• • Training period: Regular business hours: 9 AM – 5 PM, Monday to Friday (East Coast Hours)
  • Post-Training: Flexible shifts with an emphasis on later hours, including weekends
  • Potential Shifts: 12 PM – 8 PM, 1 PM – 9 PM, and/or 2 PM – 10 PM possible weekends as we scale will be a must (West Coast Hours)

Compensation Education

• • Stavvy is committed to competitive and equitable pay for all Stavviators. The listed pay range for this role is a good faith estimate of the hiring range for this position. Compensation offered will be determined based on several factors including an inidual’s experience, qualifications, and geographic location.
  • The Boston based range for this full time position is $75,000 – $95,000

What We Offer

• • Fully Covered Medical Insurance
  • Dental and Vision Insurance
  • Equity
  • Unlimited PTO
  • Paid Holidays
  • 401K
  • Office centrally located in Boston’s financial district
  • Paid Parental, Medical & Military Leave
  • Competitive salary and generous stock options
  • Core values-based leadership
  • Endless opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

Squarespace is hiring a remote Japanese Customer Support Advisor. This is a full-time position that can be done remotely anywhere in Australia.

Squarespace - The all-in-one solution for anyone looking to create a beautiful website.

Customer Service Representative Administrator – US Remote

locations

Illinois Remote Work

Minnesota Remote Work

South Carolina Remote Work

Missouri Remote Work

Tennessee Remote Work

Montana Remote Work

Florida Remote Work

Texas Remote Work

Georgia Remote Work

Utah Remote Work

Virginia Remote Work

North Carolina Remote Work

Indiana Remote Work

Iowa Remote Work

Kansas Remote Work

Oklahoma, US TRAVEL”>Offsite

Ohio Remote Work

Wisconsin Remote Work

Pennsylvania Remote Work

Michigan Remote Work

time type

Full time

job requisition id

R48250

Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Department Overview

MVRecovery is the Skip Tracing, Forwarding, and Impound ision of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients.

Job Description

We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified inidual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer- it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer service related interactions.

• Strong phone skills with ability to give clear and concise direction
• Strong multi-tasking and organization skills
• Experience with collateral repossession
• Collections, asset recovery, skip tracing, credit experience would be beneficial
• High level of experience using G-Suite, MS Office and related applications

This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidate have previously worked in a remote environment.

#LI-TW1

#LI-REMOTE

Basic Requirements

• High School Diploma, or equivalent.
• Minimum 2 years Customer Service and Account Management experience, or equivalent.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].

1Password is hiring a remote Customer Onboarding Manager. This is a full-time position that can be done remotely anywhere in Netherlands.

1Password - The world's most-loved password manager.

Title: English Gaming Support Agent – Chat Support [EMEA]

Location: EMEA (Remote)

Job Description:

As a Gaming Support Agent at 5CA, you’ll handle customer support issues for an assigned game studio. You’ll help players with account and technical issues and resolve purchase- and gameplay-related queries. You’ll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You’ll stay on top of the client’s newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About you

• • You speak English at an advanced level (minimum C1).

• • You are located in Albania, Algeria, or Egypt.

• • You have in-depth gaming knowledge and love anything related to video games

• • You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop

• • You are a fast learner, take initiative and excel at troubleshooting

• • You have a dedicated quiet workspace located within your residence

• • (Optional) Experience in a Customer service environment is a plus.

Technical requirements

• • A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally

• • A minimum of 16 GB RAM

• • A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer

• • An Intel Core i3-10105F or other with better/similar performance (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).

• • A GTX 1050 Ti GPU or better/similar.

• • 2 Monitors with a minimum of 1440×900 resolution, and a minimum of 19″ in size.

• • A smartphone usable for two-factor authentication that runs at least:
    • • Android 8.0 or newer
    • • Apple iOS 15.0 or newer

What we offer:

• • The flexibility to work 100% remotely with no wasted commute time and travel costs

• • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients

• • A casual, erse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness

• • Innovative digital tools and comprehensive training, with access to our library of online training courses

• • Various learning and career development initiatives throughout the year

• • Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.

• • Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion ersity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.

Title: Customer Support Representative

Location: Distributed, + (US + Canada)

Job Description:

About Us

There is nothing like the feeling of a good night’s sleep. Cozy, wrapped-up-in-a-heavy-blanket sleep. Fire crackling, curtains drawn, DO NOT DISTURB kind of sleep. *Hygge stuff. That’s the kind of sleep we’re talking about. 85% of people agree sleep is a key to their wellbeing, but more than 50% of people are unsatisfied with their own sleep. Whether it’s stress, interruption, work, children, people need help getting great rest!

Hatch is on a mission to help everyone in the family get great sleep. Getting high quality sleep improves focus, energy, and performance no matter what you love to do in your life. We make bedside sleep devices and original content to help people wind down, sleep deeply and rise rested and relaxed. Led by Rest, the #1 baby registry item on Amazon, and Restore, our Award-winning adult focused product, we have helped over 3 million sleepers of all ages find space for rest in their lives.

The Opportunity:

We’re looking for a Customer Support Representative who will play a critical role in ensuring our customers love Hatch! In this role, you’ll become a product expert responsible for helping customers use their Hatch apps and devices seamlessly. Ideal candidates are empathetic, great communicators who love helping people. We’re also looking for adept problem solvers who enjoy navigating tricky troubleshooting. Hatch customers need help getting better sleep around the clock, this role will require availability on Friday and Saturday evenings. Our Customer Support team observes some, but not all holiday closures. Flexibility to work holidays is required.

What You’ll Do:

• Handle a high volume of customer inquiries that vary from shipping, to product functionality, to technical troubleshooting and more.
• Learn the ins and outs of the entire suite of Hatch products and stay up to date on product changes
• Provide friendly, empathetic, and personalized responses to Hatch customers
• Use Support tools and documentation to investigate and troubleshoot hardware and software issues
• Own customer inquiries end to end by gathering information, gaining deep understanding their issues, and providing solutions
• Work collaboratively with your peers, product, and engineering teams to resolve issues and track bugs.

Who You Are:

• Super customer focused! You love turning someone’s day around and you’re constantly looking for ways to improve the customer experience.
• You’re a great communicator who knows how to translate complex technical information into a simple language
• You love owning a problem end to end by using all the resources at your disposal but you also know when to ask for help
• You’re efficient and organized; you don’t let things slip through the cracks and you’re always finding ways to do things faster and better
• You’re adaptable to change, you know how to roll with the punches and enjoy innovating and trying new things
• You’re a self-starter who is focused and productive in a remote work set up
• You have a four year college degree or equivalent experience

Bonus if You Have:

• 1 – 2 years of Customer Service experience
• Experience in high growth technology company
• Interest in gadgets and new technology

Why You Will Love Working at Hatch!

• We are certified as A Great Place to Work! 97% of our employees have reported that Hatch is a great place to work.
• We have an amazing leadership team that truly values its employees and lives our company values each and every day.
• We delight our customers with something everyone needs: a good night’s sleep!
• Our team is collaborative, fun, and brilliant!
• You have an opportunity to make a large impact in people’s lives
• We are backed by world class investors including True Ventures and have strong revenue growth.
• We let you take care of what you need by offering a flexible/remote work environment

We also take care of you through our comprehensive compensation package and many other perks and benefits including:

• • 100% paid medical, dental, and vision for employees and 80% coverage for dependents
  • Meaningful equity
  • 401(k) match with no vesting schedule
  • 16 weeks paid parental leave for those important moments in life
  • 12 free therapy sessions on Samata Health’s platform
  • Financial Support for Family Planning
  • Remote office allowance
  • Monthly Internet reimbursement allowance
  • Friends and Family discount on our products
  • Discount program from popular brands in travel, entertainment and retail
  • Many other spontaneous perks
  • Designed by experts and loved by parents, our Rest family includes Rest, Rest+, Rest Mini, and Rest (2nd Gen)-all-in-one sleep products designed for babies and kids that can be controlled remotely. Hatch Restore is a fully-customizable product geared toward helping adults sleep well. As an all-in-one sleep assistant, Restore helps people personalize their perfect night of slumber. Launched in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss, and featured on “Shark Tank” in 2016, Hatch is headquartered in Menlo Park, California.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Tether is looking to hire an Onboarding KYC Analyst to join their team. This is a full-time position that can be done remotely anywhere in LATAM or on-site in Buenos Aires.

Mercury is hiring a remote Customer Support Lead - Quality Assurance. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Mercury - Banking built for startups.

Apollo is hiring a remote Technical Support Representative. This is a full-time position that can be done remotely anywhere in India.

Apollo - Apollo is the all-in-one sales intelligence platform.

ETHGlobal is looking to hire a Hacker Success to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Care Rep – Life Products

Work From Home, USA

Full time

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a erse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of Aegon, an integrated, ersified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information, visitwww.transamerica.com.

Who We Are

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality inidual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, inidual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

Job Description Summary

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications

• Understanding of retirement, life, and annuity investment products

Working Conditions

• Work From home/call center environment – must have work environment with minimal distractions.
• Hours of operation are 7am-6pm CT, must be able to work any of those hours. Open availability Monday-Friday.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The Salary for this position generally ranges between $33,000-$43,500 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Inidual Performance and is at Company discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

Customer Support Agent

D2C

at Dealer Inspire (See all jobs)

rental

Be essential at Cars Commerce Canada

At Cars Commerce, we’re obsessed with simplifying everything related to buying and selling cars. We are doing well by our customers and consumers to better connect the industry with simplified, stepless technology to improve, measure and drive local automotive commerce. Whether it’s through our most recognized marketplace, Cars.com, our leading digital experience, Dealer Inspire & D2C Media, our commerce and valuation technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is critical to the success of the automotive industry.

No one travels alone here: at the very heart of Cars Commerce is collaboration. In fact, it is embedded in the very fabric of our shared values. We like to say that we rise together, putting people at the center of our actions, from the consumer to the customer to the community. Life at Cars Commerce is made easier when we share the ethos of being Open to All, encouraging open-minded communication because we know that erse thinking produces better results. But critical success is based on the Concern to Challenge and Take Responsibility, nurturing a competitive spirit in a respectful environment where we think about tomorrow but act today. At our core, we have integrity, doing what’s right, even when it’s difficult. It is our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright inevitable.

But don’t just rely on our words. Winner of the 2024 Best Places to Work award by Built In, we’re obsessed with the employee experience. We are among the top 20% declared “Best” in our industry based on six critical factors important to employee well-being, such as compensation quality, benefits, work-life balance, and more.

ABOUT THIS POSITION:

The Customer Support Agent is responsible for helping the organization reduce or eliminate friction in our customers’ support and training experience while meeting the company’s established deadlines (SLAs). The Customer Support Agent also manages escalations to business experts (SMEs) and/or product managers. You will be in constant contact with customers and internal teams (sales, dev-ops, marketing, etc.). You should feel comfortable and motivated by working in a high-volume, high-stakes environment that requires smooth communication through various appropriate channels (email, phone, Slack, and in-person meetings). Key responsibilities include:

• Analyze and resolve incoming or scheduled requests within company SLAs and maximize customer satisfaction.
• Receive and process customer requests for technical support of our products through various channels; emails, incoming phone calls, or callback requests.
• Resolve complex product-related issues and collaborate with other departments to ensure timely and efficient resolution of these issues.
• Escalate more complex issues to higher-level support teams and/or management, and ensure demerger with customers as needed.
• Provide prompt and efficient service to clients in accordance with the department’s guidelines and policies.
• Plan and install software and services for new customers through webinars or in person at dealerships.
• Stay up to date with evolving internal knowledge as well as our training processes, accessible on our sharing platforms, so that we can answer customer questions accurately.
• Use in-depth product knowledge to educate customers about the features of additional products or services and meet their needs.
• Support data maintenance and hygiene by accurately documenting customer interactions and adding notes in all relevant systems.
• Be an ambassador for our customer experience by making sure to communicate to management or the product team the various opportunities to improve processes, systems or our technology
• Acquire technical or professional certifications as required.
• Stay up to date on software updates and industry best practices. Share this knowledge and expertise with colleagues and clients.
• Conduct performance reviews with existing customers and update them on the latest developments to maintain product knowledge and satisfaction.
• Achieve personal and departmental goals.

ABOUT YOU:

• Undergraduate degree in a technical field (Computer Science, Technology Management, etc.) OR equivalent work experience.
• Two (2) years of lead management experience in the automotive industry.
• Excellent communication skills (verbal and written) in French and English.
• Ability to quickly and effectively analyze a problem, determine its cause, take appropriate measures to resolve it and follow up with the various stakeholders.
• Ability to present information in a clear and structured manner, including the ability to convey technical concepts to non-technical users.
• Ability to provide excellent support to our clients by actively listening to their needs and investigating properly in order to gain a complete understanding.
• Knowledge or ability to quickly integrate key technical products, software functions (CRM and other automotive software in particular), retail or digital marketing solutions for the automotive industry.
• Ability to quickly develop relationships with others and adapt to different communication styles. Facilitate interaction with colleagues and customers.
• Ability to comfortably handle high-voltage situations.
• Ability to multitask and possess strong time management skills.
• Ability to work with various web platforms, including Zoho, Jira, BrowserStack, Wikis, etc.
• Proven experience in technical support, customer service and/or training.
• Strong ability to adapt and learn in an ever-changing industry.
• Ability to work with a high degree of autonomy.

Desirable:

• Experience in help desk / IT service desk considered an asset.
• Experience in the automotive, telecommunications or travel sectors a plus.
• Proficiency with Google or Microsoft Workspace: Excel, Sheets, Docs, Slides, etc.
• Valid driver’s license.

Our comprehensive benefits package includes:

• Medical, paramedical and dental care plans.
• New Employee Allowance for Home Office Fit-Out.
• Generous paid leave.
• Paid holidays.

We are an equal opportunity employer for all and value ersity within our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SY #LI-REMOTE

Our comprehensive benefits program includes:

• Medical, paramedical and dental health care plans
• Home Office Setup Allowance for New Employees
• Generous paid time off (vacation)
• Paid holidays

We are an equal opportunity employer and value ersity within our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability status.

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Location:  US Locations; 100% Remote; Part-Time; Freelance

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Customer Support Operator

CUSTOMER OPERATIONS · EU · FULLY REMOTE

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.

What You Will Be Doing:

• Responding to Customer Queries: Engaging with customers who initiate chat conversations seeking assistance, information, or support. Respond promptly and professionally to their inquiries
• Problem Solving: Analyzing customer issues and providing solutions or answers to their questions
• Gaining a deep understanding of the company’s products or services to provide accurate and helpful information to customers
• Listening to and empathizing with customers who have complaints, working to find resolutions that satisfy both the customer and company policies
• Documenting Interactions: Keeping accurate records of chat interactions, including customer details, issues, and resolutions. This documentation is often used for reference and analysis
• Continuous Learning: Staying updated on product or service changes, updates, and industry trends to provide the most relevant and accurate assistance
• Feedback and Improvement: Providing feedback to management regarding common customer issues, suggestions for improvement, and ways to enhance the chat support process
• Team Collaboration: Collaborating with other customer support team members, supervisors, and specialists when dealing with complex or escalated issues

About You:

• At least 6 months of experience in Customer Support in B2B/B2C
• Knowledge of Zendesk, LiveChat, Slack
• Ability to work during weekends (still only 5 business days a week)
• Excellent communication skills, multitasking, empathy, adaptability, time management, positive attitude
• Advanced English

What We Offer:

• Competitive compensation in compliance with your professional expertise
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore
• Remote first company – work from anywhere in the world
• Paid vacation and sick leave

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that ersity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a erse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Department

Customer Operations

Role

Customer Support Operator

Remote status

Fully Remote

GitHub is hiring a remote Senior Manager, Support. This is a full-time position that can be done remotely anywhere in the United Kingdom.

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Customer Service Agent

LocationUS-N/A

ID102308

Category

Customer Service/Support

Position Type

Full-Time Hourly Non Exempt

Remote

Yes

Clearance Required

None

Overview

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

Primary Focus

The Customer Service Agent provides customer service support to the Cisco White Glove Program according to service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to the client while maintaining effective communications. All duties and responsibilities will be performed in accordance with the Mission, Vision and Core Values of Cayuse.

Responsibilities

Job Responsibilities

• Provides high-quality customer service to the client, responding to requests and issues accurately and promptly.
• Operates within established guidelines and procedures to independently deliver a full range of services to the customer.
• Uses examples and analogies as appropriate to facilitate understanding.
• Ability to document work clearly and accurately.

• Provides assistance and information to the client in a prompt manner.
• Manages continuous improvement through ongoing collection of data and information regarding customer requirements.
• Understand and responds to others’ using active listening skills and tactful communication.
• Incident, Problem & Service Request Management of contact center and related applications (managing Incidents/Problems, vendor escalations within Service Level Agreement and ensuring that SLA is met, as expected)
• Ability to resolve issues following the parameters and guidelines of the client.

• Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.
• Ensures customer satisfaction through follow up and special efforts.
• Assist new employees with training through shadowing opportunities and explanation of work process as requested.

• Other duties as assigned

Qualifications

Minimum Qualifications:

• High School Diploma

• Prioritization and escalation to ensure timely resolution of cases. Walk partner through case process, ensure resolution.
• Partner engagement
• Partner support
• Registration Administration
• Registration renewal verifications
• Use Cisco related tools as necessary
• Update Excel trackers
• Research
• Update and create user guide documentation
• Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents

• Sound analytic and cognitive ability to troubleshoot technical problems.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment

Minimum Skills:

• Speaks with clarity, articulation, and is aware of own non-verbal communication.
• Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.
• Demonstrate ability to learn quickly and thrive in high-energy team environment.
• Strong written and spoken communication skills.
• Must be able to work independently, as well as with a team.
• Ability to function in a erse work environment.
• Experience in a customer service role.
• Proficient in Microsoft and Adobe products including Excel, Word, PowerPoint, Acrobat, etc.

Reports to: Project Manager

Working Conditions

• Professional remote office environment

• Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.
• May be asked to travel for business or professional development purposes.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces ersity and equal opportunity in a serious way. We celebrate ersity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.

Pay Range

USD $15.00 – USD $15.40 /Yr.

Apply

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Customer Service Representative – LATAM (remote)

BUSINESS AND VIDEO VERIFICATION · EU · FULLY REMOTE

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.

We are looking for a Customer Service Representative. Join Sumsub’s team!

Your role and tasks:

• Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German)
• Safeguard data, ensuring confidentiality and security
• Adherence to legal regulations and company standards
• Paying attention to detail and precision when carrying out tasks
• Continuous updating of knowledge and skills in line with industry and regulatory changes
• Only inbound calls, no outbound calls, chats or emails required.
• No customer support or complaint handling required. Simply guide the user through all necessary steps

About you:

• Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible
• Conversational German and English (knowledge of Italian, Spanish, French, Portuguese or Turkish would be a strong asset). Please, note that the main language of communication with the clients is German.
• Good communication skills
• Ability to navigate a large amount of information
• Able to have days off during the week instead of the weekend

We offer:

• Full-time position that requires only ~35 working hours per week, plus paid breaks
• Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life
• Performance bonuses
• Working with a product that matters. Our technology helps protect millions of users of online services worldwide
• 20 days of paid vacation leave

Let’s make the online world a safer place together!

We are a global community of innovators, creators, and thinkers, and we believe that ersity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a erse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Department

Business and Video Verification

Role

Video Ident Agent

Locations

EU

Remote status

Fully Remote

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Title: Manager, Customer Support Workforce Planning

Location: Remote – U.S.A.

Job Description:

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company travel=””>TRAVEL”>travel=””>TRAVEL”>TRAVEL”>retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset – our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We’re united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

In this role, you will be a key influencer who loves discovering how to use data to help us improve, grow and manage our most valuable asset–our people. You are someone who is inspired to solve problems and prove (or disprove) hypotheses using data. You get super excited about and are interested in operations, and are motivated to create opportunities to drive process improvements.You are a dedicated customer service professional at heart, a believer in service excellence at all levels, and a lover of systems and technology to drive your decisions.

Your Success Profile

In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. Reporting to the Director of Customer Support, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

What You Will Work On

• • Lead a team of Workforce Analysts

• • Own customer contact SLAs and report on our effectiveness

• • Develop and distribute reports to managers that reflect team and inidual productivity

• • Develop and implement long-term forecasting by creating detailed plans, asking probing questions, and analyzing trends and seasonality

• • Conduct comprehensive capacity planning to determine the required number of FTEs to handle forecasted demand across multiple service channels (phone, chat, written), while considering factors like concurrency and occupancy

• • Optimize schedules to ensure staff are deployed at the right times and in the right places to meet service demands efficiently across all supported channels

• • Manage real-time operations with urgency and prioritization, implementing strategies to mitigate volume spikes, ensuring adherence, and managing offline activities effectively

• • Effectively blend quantitative and qualitative data, both at a micro and macro level, to develop workforce strategies that maximize the performance of the business and the team

• • Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance

• • Provide regular updates to Customer Support and Justworks leadership on incidents that affect customer contact volume, and any resulting trends

• • The role may require occasional evening or weekend work to address urgent staffing issues

• • Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• • Consultative – takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

• • Taking responsibility – being accountable, being committed, and accepting ownership for one’s decisions, actions, and behavior.

• • Adaptability – the ability to adjust your approach or actions in response to changes in your external environment.

• • Detail Oriented – exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

• • Analytical – uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• • Camaraderie – Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

• • Openness – Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

• • Grit – You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and e in to get the job done well with a positive attitude.

• • Integrity – Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

• • Simplicity – Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• • Minimum of 5 years of workforce management experience in a contact center or customer service environment

• • Minimum 2 years of people management experience

• • Direct customer service experience and a passion for delivering service excellence

• • Proficiency in building and administering workforce management software and tools (eg NICE, PlayVox, etc)

• • Proven experience with building and maintaining customer service workforce management (WFM) models, data and systems

• • Experience in Zendesk or an equivalent CRM or customer contact system

• • Ability to exercise independent judgment and problem-solving skills

• • Strong analytical skills and interest in data acquisition and analysis

• • Collaborative with excellent communication and interpersonal skills, and excited to work with different teams on varied challenges

• • Highly independent and able to truly lead a functional area of Customer Support

• • Experience with SQL queries and data visualization preferred; Tableau experience a plus

• • Aligned with Justworks’ mission and our core values: Camaraderie, Openness, Grit, Integrity and Simplicity

The base wage range for this Remote position is targeted at $113,500 to $124,850 per year.

Remote”}”>#LI-Remote #LI-CD1

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where ersity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you’re in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we’re here to ensure an inclusive experience.

Our DEIB Report and Our DEI Commitment

KeyCDN is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Europe or the United States.

KeyCDN - Content delivery made easy.

Title: Customer Support Specialist, 2nd Shift (4pm – 1am ET)

Location: Remote – US

Job Description:

About the team & opportunity

What’s so great about working on Calendly’s Customer Experience team?

We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.

Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Manager of Customer Service being on the front lines of customer support issues during our second shift hours.

A day in the life of a Customer Support Specialist at Calendly

You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge. You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics. Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team.

On a typical day, you will be working on:

• Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience
• Help our customers schedule more meetings
• Take a consultative approach to problem-solving
• Maintain fantastic written communication skills
• Be a Calendly product, use-case, and scheduling industry expert
• Patiently empathize with customers with every interaction
• Attend ticket audits and receive active feedback on a regular basis
• Document & advance customer and internal issues appropriately
• Go above and beyond to serve our customers and your team (be a self-starter)
• Use your technical savviness and resourcefulness to assist customers relatively autonomously
• Take ownership over the customer experience you provide

What do we need from you?

• • 1+ years of experience in software (SaaS) customer support
  • Technical software troubleshooting skill and experience
  • Live Chat or Phone customer support experience a plus
  • Someone who thrives in a challenging, fast-paced environment and enjoys helping people
  • A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company
  • Drive and ability to thrive in a metrics-focused role and team environment
  • Phenomenal written and verbal communication skills
  • Outstanding time management skills
  • Someone who works collaboratively with a passionate, customer-centric team
  • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment. This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience. Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context. We’re looking for self-starters who are curious and intrinsically motivated to make an impact.

What’s in it for you?

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey.

If you are an inidual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected] .

Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Hawaii, California, Montana, North Dakota, South Dakota, Nebraska, Iowa, and West Virginia, you will not be eligible for employment. Note that all inidual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

The ranges listed below are the expected annual base salary for this role, subject to change.

Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:

• Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
• Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
• Tier 3: All other locations not in Tier 1 or Tier 2

Tier 1 Hourly

$19.62—$26.55 USD

Tier 2 Hourly

$19.62—$26.55 USD

Tier 3 Hourly

$19.62—$26.55 USD

Superside is hiring a remote Customer Success Team Leader. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Superside - Hassle-free design for enterprise teams.

Title: Customer Advocate (New Business Sales)

Location: United States (Remote)

Type: Full-time

Workplace: remote

Category: Customer Advocacy

Job Description:

About LogicManager:

LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.

LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work®, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.

About This Opportunity:

We are seeking an experienced, high-energy, outcome-driven professional to join our team as a Customer Advocate (New Business Sales). We are passionate and committed to treating our sales prospects with respect, trust, integrity, and kindness to help our prospective customers solve their challenges rather than selling. Our inbound marketing-driven customer acquisition approach is a highly collaborative, business value-driven proven process that is committed to customer enablement. Our high-tech and innovative guided sales platform provides intuitive and structured support for curious, critical-thinking, and ethical professionals motivated by successful outcomes. This is a fantastic opportunity for a proactive inidual who enjoys solving for the customer.

What is Customer Advocacy?

The Customer Advocate’s role is responsible for the full new customer acquisition lifecycle working to clarify customer needs and priorities and demonstrate how our software solutions are a match for those needs.

What You’ll Do:

• • Customer Engagement: Engage 1:1 with potential customers, understanding their challenges and aligning them with our solution packages during initial and subsequent conversations.
  • Journey Guidance: Guide prospects through the customer journey, highlighting how LogicManager can address their risks and realize their objectives.
  • Lead Management: Manage a pipeline of inbound leads, initiating and nurturing relationships with prospective customers.
  • Product Demo: Demo LogicManager’s software to leads generated through inbound marketing.
  • Professional Development: Achieve qualifications in our leading solution areas, including Enterprise Risk Management, Security & Privacy, and more.
  • Team Collaboration: Work closely with marketing and tech teams to refine existing solutions or launch new products.
  • Value Contribution: Offer your insights, strategies, and vision to reinforce our company’s values, culture, and future aspirations.
  • Professional Advancement: Elevate your career by actively engaging and contributing to our vibrant company community.

About You and What Skills You’ll Need:

• • Experience: 2+ years in customer success or sales role at a B2B SaaS company
  • Philosophy: Prioritizes customer experience over transactional sales
  • Communication: Exceptional communication capabilities
  • Analysis: Proficient analytical and problem-solving abilities
  • Comprehension: Advanced reading comprehension and critical reasoning
  • Accountable: Embraces a positive outlook with a high degree of accountability
  • Goal-Oriented: Clear focus on objectives, maintaining regular activity tracking to achieve them.
  • Work Eligibility: Authorized to work in the US (sponsorship not available).

What Sets LogicManager Apart?

– Award-Winning Community: Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of a Great Place to Work® each year since 2016. As LogicManager flourishes, we’re dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.

– Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, paid vacation, and more. We also celebrate our successes with frequent company-sponsored activities and events.

– Remote Flexibility: We believe in the quality of work over its location, fully supporting and offering a remote work experience to our team.

– Global Presence: We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC).

Please note: You must be authorized to work in the US, as we currently cannot provide sponsorship.

LogicManager is committed to being an equal opportunity employer. We celebrate and support ersity, and work every day to create an inclusive work environment that represents the world that we live in.

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes.

LogicManager’s Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.

Webflow is hiring a remote Technical Support Associate, EMEA. This is a full-time position that can be done remotely anywhere in Ireland or the United Kingdom.

Webflow - Responsive web design tool, CMS, and hosting platform.

Title: Customer Support Associate (Remote)

Location: Remote, United States

Job Description:

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead.

Your first two weeks at Squarespace will include mandatory virtual training from July 29 to August 9 taking place in Central Time. To apply, you must currently live within: Arizona, Iowa, Kansas, Missouri, New Mexico, Tennessee, or Utah.

You’ll Get To.

• • Respond to customer-submitted live chats and email in a timely manner

• • Queue-based, typing work will account for approximately 90% of the role

• • Live Chat is our primary channel of support in this role

• • Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries

• • Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat

• • Stay up to date on new product features and improvements

• • Identify isolated customer experiences and escalate important issues

Who We’re Looking For

• • Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us

• • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)

• • Expertise with written communication and the ability to spot spelling and grammar errors

• • Proficiency with decoding conversations, identifying the cause, and aligning on end goals

• • Capability of prioritizing competing requests

• • Familiarity with the Squarespace platform

• • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

• • Currently live within: Arizona, Iowa, Kansas, Missouri, New Mexico, Tennessee, Utah

Benefits & Perks

• • A choice between medical plans with an option for 100% covered premiums

• • Health Savings Account with Squarespace funding

• • Fertility and adoption benefits

• • Supplemental Insurance plans

• • Headspace mindfulness app subscription

• • Retirement benefits with employer match

• • Flexible paid time off

• • Up to 20 weeks of paid family leave

• • Equity plan for all employees

• • $100 per month remote Stipend

• • Access to supplemental insurance plans for additional coverage

• • Education reimbursement

• • Employee donation match to community organizations

• • 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $17.55 USD per hour

The hourly rate for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the ersity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Title: Customer Support Specialist (Part time)

Location: United States (Remote)

Job Description:

Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.

As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our product to our customers daily. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

We are looking for a motivated and independent thinker with strong experience in high-volume call centers. We value tenacious curiosity and the ambition to deliver diamond-level service without exception.

Responsibilities

• • Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting SLAs.

• • Troubleshoot complex technical issues, providing clear solutions to customers.

• • Engage in proactive customer outreach initiatives to minimize recurring issues.

• • Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.

• • Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support Truework platform users.

• • Escalate ambiguous issues to the appropriate teams for resolution.

• • Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks.

The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time.

Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required.

You may be a fit for this role if you

• • Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment

• • Are dedicated to delivering a world-class customer experience

• • Hold yourself to the highest standards when it comes to organization and efficiency

• • Thrive in a fast-paced, collaborative environment

• • Are resilient and known for remaining calm in high-pressure situations

• • Have excellent verbal and written communication

• • Are highly disciplined and can juggle multiple moving pieces and details at once

• • Have a proven track record of excellence

• • Are adaptable and motivated with a strong work ethic

• • Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

Would be nice to have

• • A Bachelor’s degree in a related field

• • Enjoy following a process and are motivated to point out areas for continuous improvement

Compensation

Our cash compensation for this role is targeted at $16 – $21 per hour. Final offer amounts are determined by multiple factors including candidate expertise.

Bring Your TRUE Self to Work.

One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.

Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

1Password is hiring a remote Senior Manager, Customer Success & Onboarding. This is a full-time position that can be done remotely anywhere in the United Kingdom.

1Password - The world's most-loved password manager.

Title: Customer Care Advocate

(Tuesday – Saturday – 10:00a-6:30p CST)

Location: Remote US

Job Description:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care.Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities:

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor’s Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What’s In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!

FLSA Status: Non-Exempt

#LI-WB-1

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

$38,300—$47,800 USD

As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified iniduals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]

About iRhythm Technologies

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

Title: Manager, Customer Support

Location: Remote

Job Description:

7shifts is an all-in-one team management software platform designed for the restaurant industry. Were used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the Manager, Customer Support at 7shifts you will lead team performance, provide coaching, and ensure exceptional customer experiences. Reporting to the Director, Service Delivery you will be pivotal in advocating for resources, leading projects, and refining our service delivery approach. Your collaborative and strategic efforts with internal stakeholders will focus on improving processes, implementing cross-training initiatives, and enhancing playbooks to boost efficiency and foster high performance.

Were building an inclusive work environment that is representative of the erse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

What youll do:

• Actively manage team performance by setting clear KPIs and fostering a high-performance culture to ensure exceptional service delivery
• Provide coaching and development to team leads and inidual contributors, ensuring they have the necessary skills to provide exceptional service to customers
• Represent the Service Delivery Support team both internally within the Service Experience department and cross-functionally, advocating for resources and support needed for team success
• Take ownership of high-priority projects aimed at advancing the Service Experience department and improving overall service delivery
• Provide strategic thought leadership to contribute to the development of the Service Experience strategy
• Enhance the Service Delivery model to meet evolving business needs through initiatives such as cross-training and channel optimization
• Lead departmental and cross-functional projects focused on process improvement and playbook enhancements, collaborating with various teams to drive efficiency and improve customer service

What you bring:

• Proven experience managing customer support teams in SaaS, adept at utilizing various models to ensure exceptional customer experiences
• Demonstrated ability to lead large teams and mentor leaders, with a track record of cultivating high-performance teams through effective leadership
• Proficient in navigating ambiguity and making well-considered decisions, willing to take calculated risks and explore innovative approaches to service delivery
• Possess a comprehensive understanding of business strategy and adeptness in aligning team goals with organizational objectives, demonstrating confidence in leading teams through periods of change
• Track record of project ownership from ideation to implementation, effectively balancing strategic initiatives with day-to-day team management responsibilities
• Collaborative by nature, with strong interpersonal skills, fostering curiosity-driven conversations focused on driving outcomes for both teams and the business

Itd be even cooler if you had:

• Proficient in operational requirements for US & CAD payroll products
• Skilled in building and scaling teams, with insights into necessary technologies for success
• Previous experience in the restaurant or restaurant tech industry

• Opportunity: Its an exciting time to work at 7shiftsour product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
• Challenge: Were tackling real problems for restaurant owners and were just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
• Culture: Theres a reason were one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
• Equity: Equity in a Series C, VC-backed SaaS companyenabling every team member to be an owner of their future success!
• Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
• Flexibility: Our team is intentional around how and where we workwhether thats remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a 90 Day Shift program that supports our team members in exploring the world
• Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more

Fleetio is hiring a remote Customer Onboarding Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

Bilingual Customer Support Specialist – Remote

Locations

Time type: Full time

At the American Cancer Society, we’re leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from erse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the ersity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their erse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The (Bilingual) Customer Support Specialist provides enterprise customer service and technical support for donors, fundraisers, event participants, staff and volunteers of the American Cancer Society through various channels, including phone, chat, email, and/or social media in both English and Spanish communications. The delivery of customer service and support to include customers’ fundraising/donation activities, ACS’ software and website interactions, events and volunteer related needs. The Specialist supports English and Spanish speaking customers with specialized inquiries using various resources and technical applications. The Specialist demonstrates the highest level of customer service and promotes resolution of issues through positive and deeper customer engagement. The Specialist utilizes Salesforce for tracking, information gathering and/or trouble shooting issues or concerns. The Specialist utilizes impartial interpretation skills while accurately and effectively translating all necessary information in Spanish and English.

This is a permanently remote position which can be home-based anywhere in the U.S

MAJOR RESPONSIBILITIES

• Handles a high volume of inbound and outbound contacts regarding ACS income generation programs, events, volunteer interests and related websites and software.
• Assesses customer requests and implied needs, using appropriate probing and clarifying questions.
• Precisely and accurately interprets critical information into equivalent terminology in the patient’s native language.
• Must be able to navigate between English and Spanish communications call-to-call, chat-to-chat, and/or email-to-email.
• Will read content, including complex technical solutions, in English and translate it in the moment into a Spanish language conversation/written communication.
• Attempts first contact resolution by leveraging technology and analytical skills to provide support and accurate information delivery.
• Takes complete ownership of requests, utilizing resource navigation and analysis skills to resolve constituent’s needs.
• Exercises independent judgment and discretion to appropriately triage urgent and/or complex technical issues to the appropriate level of support staff.
• Provides a high level of professionalism, customer service and cultivation with all customer interactions.
• Neutralizes escalated customers through excellent rapport and customer engagement.
• Resolves issues in multiple systems and ensures contacts and issues are correctly documented in all appropriate enterprise CRM systems.
• Utilizes administrative rights to troubleshoot and resolve web application, revenue generating and volunteer program issues.
• Employs extensive knowledge of ACS’ events, volunteer activities and programs to educate customers on how to navigate and use websites and tools’ features.
• Uses all available educational resources and trainings to keep abreast of new developments in relevant software, ACS policies and customer satisfaction techniques.
• Follows appropriate processes and procedures through use of Outlook, SharePoint and other tools.
• Promotes relationship development for continual constituent engagement and revenue growth.
• Identifies tailored opportunities to further engage customers to foster a mutually beneficial relationship.
• Assesses and reports opportunities for process improvements and report any website, related program outage or technical issue and customer feedback to appropriate resource.
• Translates English internal and external information to Spanish. Provide Spanish translation service to facilitate communication with Spanish-speaking customers, and at times for other associates.
• Abides by ACS policies and security requirements. E
• Educates customers on additional engagement opportunities with the organization, as appropriate.
• Takes ownership of personal performance and development by engaging in coaching discussions with Manager.
• Additional duties as assigned, including projects and testing of new and enhanced process, procedures, programs and software.

FORMAL KNOWLEDGE

• Some college and/or combination of two years business experience, preferably in a customer service-related position or tech support environment.
• One year experience utilizing bilingual English / Spanish skills in a contact center or customer service role strongly preferred Work from home experience desirable.

COMPETENCIES/SKILLS

• Written and verbal language proficiency required in Spanish and English.
• Communicates effectively, with excellent written and verbal communication abilities required.
• Interpersonal savvy, with strong interpersonal skills required.
• Experience with managing ambiguity and complex situations.
• Demonstrated prioritization of customer focus by exhibiting strong ownership of customer concerns and thoroughly attempts resolution.
• Ability to read, comprehend and deliver information quickly to erse constituencies.
• Ability to multi-task within simultaneous oral and written activities.
• Skill in organizing resources and establishing priorities using analytical and problem-solving skills.
• Highly motivated self-starter who can also work as a member of a virtual team, leveraging a variety of channels to communicate with teammates and leadership.
• Strong computer skills required, including demonstrated experience with computer applications using Windows and related software applications.
• Typing proficiency of 50 WPM and ability to satisfactorily pass a pre-hire technology assessment and training assessments.
• Demonstrated experience working with Salesforce, online fundraising applications, mobile apps, social media, etc. preferred.
• Keen attention to detail – effective time management skills required.
• Comfortable working in a constantly changing environment, adapting quickly to new techniques and process changes, and can act as a change agent.
• Proven ability to multi-task, including the ability to read, comprehend and deliver information quickly to erse audiences.
• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain professional demeanor. Demonstrates excellent judgment and decision-making skills.

SPECIAL MENTAL OR PHYSICAL DEMANDS

The starting rate is $21.25/hr. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

About Us

• Contacting warm and hot leads via phone or email to schedule appointments for air duct cleaning services.
• Engaging leads in meaningful conversations to understand their needs and educate them about the benefits of our services.
• Building rapport with potential clients and providing exceptional customer service throughout the scheduling process.
• Following up with leads to confirm appointments and address any questions or concerns they may have.
• Collaborating with the sales and marketing team to optimize lead generation strategies and improve conversion rates.
• Continuously learning about our services, industry trends, and best practices to enhance performance and effectiveness.

• Excellent English level, spoken and written
• Excellent communication, interpersonal and problem solving skills
• Ability to build rapport quickly and effectively.
• Previous experience in customer service, sales, or appointment setting is preferred but not required.
• Willingness to learn about the air duct cleaning industry and our company's services.
• Previous experience with HubSpot or other CRM preferred but not mandatory

• Payment every week with opportunities for performance-based bonuses.
• Flexible work schedule.
• Comprehensive training and ongoing support to enhance your skills and knowledge.
• A positive and collaborative work environment where your contributions are valued.

Salary and compensation

QuickNode is looking to hire a Customer Success Specialist to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Title: Customer Support Specialist – Remote US

Location: United States

Job Description:

The Opportunity:

As a Customer Support Specialist at Seamless.AI, you will manage tier 1 related cases from our clients via phone and email.

Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Customer Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!

Responsibilities:

• Work 100% remotely to assist our customers and effectively resolve issues through email and phone
• Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility when working with clients on a daily basis
• Develop a solid knowledge of Seamless.AI to assist clients with Tier 1 related issues
• Assist customers with the documentation needed to transfer ownership or add billing authorized administrators to their organization
• Collaborate with Customer Success team to ensure clients are being provided a well rounded experience and are able to utilize all resources available to them

Skillset:

• Are passionate about the customer experience and have previous experience assisting customers via email or phone
• Can autonomously troubleshoot and triage client issues ultimately take full ownership to provide a full resolution to the customer or assist in transferring their case to our Tier 2 team or other departments as necessary
• Have excellent verbal and written communication skills

Education and Requirements:

• 0-1+ Years of customer support experience required

Check out what our employees think about working at Seamless: CLICK HERE

Seamless.AI has been delivering the world’s best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.

1Password is hiring a remote Sr Community Fulfillment Specialist. This is a full-time position that can be done remotely anywhere in Canada or the United States.

1Password - The world's most-loved password manager.

TRM is looking to hire a Director of Customer Success Operations to join their team. This is a full-time position that can be done remotely anywhere in North America.

Customer Care Specialist- CSID Van Buren, 6/27/24

• Employees can work remotely
• Full-time
• Employee Status: Regular
• Role Type: Home
• Job Posting – Salary Range: $28,704 – $46,226
• Department: Customer Service
• Schedule: Full Time

Company Description

Experian is the worlds leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share thatFORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, weve been named in the100 Worlds Most Innovative Companies by Forbes Magazine.

Job Description

Job Description

Looking for:Agents to workremotely for our Van Buren, ARCall Center!

• Start Date: 6/27/2024
• Compensation:$15.00/hr.
• Performance Bonus:Eligible for a $1,500(additional details below)

What youll be doing

Experian is seekingCustomer Care Specialiststo join our growing Call Center inVan Buren, AR. This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers’ written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will:

• Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
• Effectively handle escalated customer issues in a professional and timely fashion

Qualifications

Qualifications

High School Diploma or GED

• At least one year of customer service experience
• To thrive in this role, you are comfortable using acomputer to perform business functions andcan provide clear and concisewritten and verbalcommunication to customers
• During training and team meetings, you will be required to be on camera using your computers webcam
• Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen.A reasonable accommodation is available for iniduals testing positive when they have been prescribed marijuana for medical reasons, but no accommodation is available for the recreational use of marijuana.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and erse team where people love their work and love working together. We believe that ersity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every inidual and want you to bring your whole, authentic self to work. For us, this isThe Power of YOUandand it reflects what we believe. Seeour DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact usherefor the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers – Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

GitHub is hiring a remote Senior Manager, Support. This is a full-time position that can be done remotely anywhere in Australia.

GitHub - The world's leading software development platform.