Title: Business Travel Consultant (Remote)

Location: Berlin, Germany

Job Description:

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Germany for consideration. Please submit all applications in English.

What You’ll Do:

• Provide top-tier travel support via chat, calls, and emails

• Maintain up-to-date knowledge on suppliers, destinations, and systems

• Quickly assess customer needs, urgency, and preferences

• Accurately handle hotel, flight, car, and rail bookings

• Guide customers in self-service options on the Navan platform and app

• Respond promptly, meeting SLA expectations

• Follow company and customer policies, ensuring global compliance

• Give feedback to stakeholders on goal progress and key processes

• Participate in team meetings on products, suppliers, and industry updates

• Stay current on travel industry best practices

• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) (mandatory)

• Language: Fluency in German (mandatory)

• Customer Service: Background in contact center or customer-facing roles

• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce

• Availability: Monday to Friday, between 7 AM and 7 PM

• Days Off: Saturday, Sunday and bank holidays

• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues

• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Title: Customer Service Agent

Location: Peoria, IL

Category: Customer Service / Ramp Agents

Job type: Onsite

Job Description:

Summary

This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.

Visa Sponsorship Available 

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education:  High School Diploma/GED

Minimum one (1) year experience Customer Service experience.

• People oriented, highly motivated with a positive and friendly attitude.

• Effective communication skills, both verbal and written.

• Ability to work efficiently under time constraints.

• Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.

• Must be well groomed and adhere to the dress code policy.

• Must be at least 18 years of age and possess a valid driver’s license.

• Able to attend required training.

• Strong computer skills and ability to use general office equipment.

• Ability to work in extreme weather conditions.

• TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.

Preferred Requirements

• Valid and unexpired driver's license.

Job Duties

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.

• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.

• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.

• Ensure compliance with FAA, Allegiant Air and airport regulations.

• Enforce safety/security measures and monitor sensitive safety zones.

• Assist Customers with special needs, i.e., customers who need assistance in boarding.

• Ad hoc assignments as requested by the Lead or Supervisor.

• Complete required reports.

• Meet arriving flights at baggage carousel to ensure proper handling of bags.

• Monitor baggage carousel for unclaimed baggage.

• Store unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.

• Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services.

• Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.

• Provide consequential expenses to applicable customers when there is a delayed bag.

• Ensure delivery of baggage to the affected customer for late arriving or misloaded bags.

• Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.

• Trace loaner wheelchairs, car seats, etc.

• Track replaced, damaged, and misloaded baggage Assists with lost and found articles.

• Maneuver jet bridge or other motorized equipment as directed.

• Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions of the role.

Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). Are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all iniduals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Starting hourly rate for this position is $15/hr

Full Time Benefits:

Profit Sharing

Medical/Dental/Vision/Life/ Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation, holidays, and sick time

Part Time Benefits:

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Sick time

Senior Client Service Officer

Location: Sydney Australia

Job Description:

Senior Client Service Officer (Private Management Support) - Estate Management

• 2 x Ongoing full-time vacancies
• 1 x Temporary full-time vacancy - up to February 2026.
• 35 hours per week.
• Location: This role is based in Parramatta. Flexible and hybrid working options available.
• Clerk Grade: 5/6. Base salary $99,938 to $110,271 p.a. plus 12% superannuation and annual leave loading.

About us

At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year

Our commitment to ersity

Our workplace reflects the erse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally erse backgrounds.

About the team

The Private Management team provides oversight and support to privately appointed financial managers (private managers) who are responsible for managing the financial and legal affairs of someone who is not able to make decisions on their own. The role of the Private Management team includes oversight of major decisions a Private Manager is proposing to make, review of annual accounts as well as advice and support to financial managers.

About the role

The Senior Client Service Officer delivers quality decision-making and support to customers that is consistent with NSW Trustee and Guardian's Customer Excellence Principles. The role of a Senior Client Service Officer in Estate Management is to understand the represented person, what is important to them in life and, as far as required, make financial decisions, in the customer's best interests, that they would have made if they had decision-making ability.

This role supports the Private Management Support team to provide oversight to privately appointed financial Managers (Private Managers) to understand their legal authority and obligations. The role provides information and advice to Private Managers regarding their role, financial decision making and the record keeping and reporting in relation to the finances being managed. This also includes the review of proposed decision by a private manager, ensuring the decisions are made in the best interest of the person they support.

As a Senior Client Service Officer, you will:

• Review financial management orders to identifying customers subject to a Private Management Order and initiate contact with the Private Manager.
• Liaise with Private Managers, establishing an effective working relationship to ensure the needs of the customer are met and the services delivered align to NSW Trustee and Guardian's Customer Excellence Principles.
• Provide expert guidance and advice to assist Private Managers in the decision-making process and provide avenues of referral for decisions outside the Private Manager's authority or when seeking to revoke as the financial manager or for the financial management order.
• Review feedback and complaints, identifying systemic issues and addressing areas for improvement, including escalating contentious or complex matters to the Principal Client Service Officer or Manager.
• Work collaboratively with key internal partners, including but not limited to Customer Foundation, Proactive Customer Management, Customer Independence and Support and Practice and Strategy teams to ensure processes are effective, collaborate and contribute to quality assurance processes.
• Supervise and assist Client Service Officers, including providing support, advice and direction in relation to complex cases and customer situations.
• Exemplify high performance through role modelling NSW Trustee and Guardian's Customer Excellence Principles, values and behaviours.

For more information about the position, view the role description.

About you

Our ideal candidate:

• Has experience and is passionate about supporting people with disability, vulnerable and older people.
• Can proactively promote a positive work culture that drives for results.
• Is an excellent communicator with the ability to work effectively with customers in a range of circumstances, including those experiencing homelessness, substance misuse, chronic mental illness and contact with the criminal justice system.
• Loves to problem solve and adopts a solution focused approach to your work.
• Has strong collaboration skills that will allow you to build and develop working relationships and open channels of communications across all teams in the Estate Management Division, other NSW Trustee and Guardian isions and external stakeholders.
• Highly motivated and self-driven to provide excellent customer service in a human service environment with also a strong commitment to supporting customers.
• Has the ability to successfully deliver results whilst managing multiple competing priorities for our customers.

Sound like you? We would love to hear from you!

Essential requirements

• Tertiary qualifications and/or demonstrated equivalent industry or professional experience in relevant area.
• Understanding of NSW Trustee and Guardian's key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.
• Willingness to have phone calls and team email accounts monitored for quality assurance.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities.
• access to Fitness Passport and employee assistance program, and annual flu vaccinations.

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

Title: System Administrator

Location: Sydney Australia

Job Description:

Systems Administrator

Policy & Programs / Digital & Strategic Programs /

Building Commission NSW

Grade: Clerk Grade 7/8

Location: Parramatta, in office presence required. - Hybrid

Term: Ongoing

About the Building Commission NSW

The Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.

The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.

Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

Primary purpose of the role

The Systems Administrator provides technical support for the day-to-day operations of the organisation's ICT systems including cloud computing and systems software and automation software.

Key accountabilities

• Systems Administration support across GLS (Government Licencing Service), Salesforce, NearMap, Bluebeam.

• Provide technical and business administration and leadership to customers on products, systems and configuration, complying with established policies and procedures.

• Liaise with internal and external stakeholders to provide technical support in resolving service issues to ensure service delivery outcomes are achieved.

• Monitor, analyse and report on systems performance and functionality to contribute to systems quality and improvement.

• Install or upgrade computer components and software, troubleshoot as required, provide routine automation and maintain security to meet business needs.

• Contribute to building capability within the ICT technical stream, ensuring effective knowledge sharing and coaching to support optimal customer service.

• Proactively identify business risks and opportunities to continually improve efficiency, effectiveness and informed decision making.

• Building and maintaining effective working relationships with a erse range of clients, stakeholders, and other system administrators within the organisation in an environment experiencing constant administrative and operational change.

Key challenges

• Meeting customer and stakeholder needs while balancing work priorities and competing service requests.

• Ensuring required controls are adhered to without compromising responsiveness and availability.

To be successful in this role you will have:

• Demonstrated GLS (Government Licensing System) Systems Administration experience.

• Experience & knowledge working with GTP, AMANDA software platforms, Jira & Confluence.

• Demonstrated ability of working with stakeholders to define system requirements and customize the Platform.

• Preferably some Salesforce experience, supporting & customizing the Salesforce Platform to deliver business value.

If you would like to know more about this amazing role, you are encouraged to contact Grant Bray, at .

What we need from you

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our erse and inclusive workplace

The strength of our workforce lies in its ersity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full ersity and inclusion statement here.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Title: Senior Business Analyst (Up to 8 month temporary opportunity)

Location: Sydney Australia

Job Description:

You may have been part of some big projects before, but this work is legacy-building.

This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to work with an interconnected ecosystem of industry professionals.

In this role, you'll:

Play a pivotal role in uncovering the needs of our key customers and stakeholders to assist the business in delivering the right solutions. An expert in tailoring system delivery to meet requirements and expected outcomes, you will be the conduit between our technology partners, subject matter experts and our business and customers.

You will have demonstrable experience delivering complex digital solutions and systems integration, specifically working on customer facing technology and backend systems which impact a significant number of customers and users on an everyday basis.

This role is a Fixed-term, full-time role contract until 30/06/2026, Hybrid work model - team works from 231 Elizabeth office.

For more information on this position and business unit, view the role description and information pack.

About you

• At least 5 years' experience in a Senior BA role in digital delivery teams gathering functional and non-functional requirements, writing user stories and detailed technical acceptance criteria ideally with web platforms and APIs
• Familiarity with headless CMS platforms (ideally Drupal) and modern front-end frameworks (such as React)
• Experience collaborating with developers, UX/UI designers, testers, and product owners in agile environments
• Experience facilitating workshops with stakeholders to capture and validate requirements
• Experience conducting work using agile delivery methods (Scrum of SAFe) and associated practices such as sprint planning, retrospectives, and demos
• Strong backlog management skills including refinement, prioritisation, and maintaining traceability of requirements
• Exceptional written and verbal communication skills and ability to work collaboratively across varying levels of staff and disciplines, and in particular documentation skills (functional specs, API requirements, user journeys, decision logs)
• Understanding of DevOps practices
• Well-developed interpersonal, consultation, facilitation, and negotiation skills
• This role is in a fast-paced domain, where you must be able to prioritise workload and manage this autonomously with minimal supervision

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as erse as the community we serve. If you'd like further information on our inclusion and ersity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series.

Title: Administrative Support Assistant

Location: Sydney Australia

Job Description:

**Organisation / Entity:**NSW Ministry of Health

Job category:

Administration and Clerical

Job location:

Sydney Region / Sydney - North/North West

**Job reference number:**REQ610522

**Work type:**Full-Time

Total remuneration package:$84659 - $92701

Administrative Support Assistant

This is an identified position in accordance with GSE Rule 26: Employment of eligible persons. 

About us

• Build your career in Aboriginal health.
• We offer robust development and growth support to all our employees, ensuring you have the resources and opportunities to thrive in your career.
• Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
• Embrace a healthy work-life balance with our flexible/hybrid working hours.

To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.

About this role

The Centre for Aboriginal Health works across the Ministry of Health on the development and coordination of culturally responsive policies, planning processes and frameworks for delivery of culturally safe health services and programs to improve health outcomes for Aboriginal people in NSW.

The Centre for Aboriginal Health is also responsible for monitoring the performance of health services and supporting implementation and reporting on Aboriginal health policy commitments.

This role provides administrative, customer and office services in order to contribute to the efficient and effective functioning of the Strategy and Transformation Team within the Centre for Aboriginal Health, Office of the Secretary.

Crown Clerk Grade 3/4 starting salary from $84,659 - $92,701 p.a. plus Super and annual leave loading, with a 35-hour work week.

For more information, please read the full Role Description.

What you'll be doing

• Deliver a wide range of support functions including records management, accounts and routine purchasing, routine correspondence and document compilation and distribution for meetings, conferences and data entry.
• Assist with Secretariat support functions for key strategic Aboriginal health committees.
• Keep up to date various contact lists.
• Assist with telephone and email enquiries, diary management, showing initiative in handing inquiries and redirecting to the relevant business unit or Officer.
• Follow records management guidelines policy and procedures and produce routine business activity reports
• Draft and prepare routine correspondence and template documents accurately and with attention to detail.

About you

• A growth mindset, and commitment to continuous learning and personal development.
• The ability to work in a small dynamic team environment.
• The capacity to develop and maintain quality administrative support functions.
• Effective working relationships with executives

It is expected that the successful person will be required to undertake the Diploma of Leadership and Management through an approved training provider. 

This position is identified under Section 14(d) of the Anti-discrimination Action (1997). Aboriginality is a genuine occupational qualification, therefore proof of Aboriginality will need to be provided upon request to ensure you qualify for this position.

Capability application tool | NSW Public Service Commission

Our commitment to ersity and inclusion

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.

Additional information

1. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
2. This is a temporary role and there may be opportunities for ongoing employment at grade. 
3. For more information on applying visit the Ministry of Health Career portal
4. Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.

Don't miss your chance to embark on this fulfilling journey! Apply now!

Title: Assessment Officer

Location: Sydney Australia

Job Description:

Join our dynamic team and play a key role in shaping industry standards while providing top-notch service and guidance in a rapidly evolving sector!

• Temporary until June 2027 - with possibility of extension or conversion to ongoing
• Full-time (35 hours per week)
• Office location - Parramatta
• Hybrid and flexible working supported
• Clerk Grade 5/6; Salary ranges from $99,938 - $110,271 (+ superannuation)

Our DCCEEW Energy Division is currently seeking to appoint an Assessment Officer to deliver the accreditation program for Accredited Service Providers (ASPs) in the electricity distribution networks across NSW.

The ASP Scheme accredits organisations to perform contestable work on the NSW electricity distribution network. It gives consumers who need to connect to the network access to a competent and competitive market of service providers. The ASP Scheme ensures customers have the right to have this work done by suitably accredited companies and their qualified staff. This promotes the competitive provision of services while ensuring that essential safety procedures are followed and other technical requirements are observed. You can read more about the Scheme here.

About the Role

The role involves handling applications for ASP accreditation and renewals to ensure they are processed efficiently and in line with regulations. This includes answering queries from stakeholders, such as contractors providing electrical services and electricity customers, about the accreditation process and requirements. The role also entails managing annual renewal letters, payment processing, and reporting on performance to the Team Leader, Assessments.

Additionally, the position provides high-quality client services related to service safety to electricity network service providers. It includes maintaining administrative systems to streamline accreditation functions, managing accurate information in accreditation systems, and contributing to the preparation of various documents and reports under the current systems.

The role also supports the reform of current systems to deliver more contemporary service delivery of the accreditation process for ASPs.

About You

Ideally you are a good mix of being detail-oriented, but also personable and approachable as well as forward thinking. You have a good understanding of how accreditation frameworks work, and you excel in managing application and renewal processes. In addition, you should be confident in providing clear and accurate advice to applicants and handling public inquiries with professionalism and with a smile.

Essential Requirements

• Knowledge of the accreditation framework and processes applicable to ASPs.
• Demonstrated customer service experience

Desirable

• Experience with CRM and workflow systems, e.g. Salesforce

For more information read the full Role Description: Assessment Officer ASP Scheme Review ECCS Clk Gde 5-6 RD.pdf

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and erse bioersity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

To Apply

If this sounds like the right opportunity for you - please submit your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close on Sunday 19th October at 11:55PM.

Previous applicants need not apply.

Should you require further information about the role please contact Vanessa Frazer via [email protected]

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the erse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from erse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• Our commitment to a erse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for inidual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [email protected] or contacting Cassie Dryburgh on 0439 207 553 (please mention reference number 545585).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn

Find us on Facebook, Instagram, X (Twitter), YouTube and LinkedIn.

Client Service Advisor - Talent Pool

**Organisation / Entity:**Department of Communities and Justice

Job category:

Legal and Justice | Clerical and Paralegal

Job location:

Sydney Region / Sydney - Greater West

**Job reference number:**77957-43669293

**Work type:**Contract / Temporary

**Total remuneration package:**From AUD $99,938.00 to $110,271.00 per year

Job Description:

Parramatta / Hybrid

• Ongoing / Part Time / Temporary Roles available
• Clerk Grade 5/6, base salary ($99,938 - $110,271), plus employer's contribution to superannuation and annual leave loading

Your role

You will provide high level service and support directly to victims of crime through the provision of information, advice and referrals, and the management of applications for victims' support.

What you'll do

You will be required to act with professionalism, objectivity and integrity to:

• Work in a trauma informed way to ensure that the needs of the client are holistically addressed
• Deliver comprehensive client service and support for victims of crime.
• Manage more complex cases, and ensure a timely service that exceeds client expectations
• Take ownership for the client experience, providing first contact resolution and management of applications for victims' support, and assist others to do the same
• Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify and recommend improvements to policies, procedures and practices.
• Achieve and exceed all key performance indicators and performance targets
• Be aware of and comply with all relevant legislations and regulatory framework

What we're looking for

• High level support for vulnerable clients through ongoing commitment to customer service
• Demonstrate the ability to perform a multitude of administrative tasks in a busy, complex and high-volume work environment
• Contributing to the effectiveness of the Victims Support Scheme whilst maintaining a comprehensive knowledge of the range of services that Victims Services provides

Download the role description.

Information about accepting a role with Victim Services and the potential hazards.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Title: Senior Customer Attendant - Wagga Wagga

Location: Australia

**Organisation / Entity:**NSW Trains

Job category:

Customer Services and Call Centre | Trains - Customer Service Attendant

Job location:

Regional NSW / Riverina & Murray

**Job reference number:**101388-43698848

**Work type:**Part-Time

Job Description:

You're proud to be the face of our organisation and deliver a great experience to our passengers.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Deliver exceptional customer service and provide streamline experiences when assisting passengers with enquiries, preparing travel bookings, and helping with luggage to connecting regional services.

Be responsible for a broad range of day-to-day station operations and manage the station presentation, cleaning and general maintenance.

Ensure that safety standards are met and adhered to and proactively manage any potential safety risks that may arise and impact staff and passengers.

The current permanent part-time Senior Customer Attendant position at Wagga Wagga Station will be working a minimum of 20 hours per week on a rotating shift work roster which includes day and night shifts as well as weekends and public holidays. Shift hours are 11:00 am to 3:00 pm and 11:00 pm to 3:30 am. Extended hours may be requested at short notice.

The full-time rate of pay for this position is $1,342.80 per week. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. You will also receive shift and penalty allowances, superannuation, and leave loading benefits for annual leave.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Wagga Wagga over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

For more information on this position and business unit, view the role description and information pack

About you

You are a customer service professional who can bring your experience of working under pressure on the frontline to the station to be the first point of contact on station when our passengers arrive.

You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a erse range of people from all walks of life.

You are confident in problem solving and can make prompt decisions whilst working alongside a variety of stakeholders in a safety focused operational environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

Join us

Our workforce is as erse as the community we serve. If you'd like further information on our inclusion and ersity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an Aboriginal-identified role as it involves the development and delivery of services and programs which impact or require liaison with Aboriginal people and/or communities. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at [email protected]

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59 pm, Sunday, 26 October 2025

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Title: Digital Support Associate

Location: Santo Domingo, Dominican Republic

Work Type: Hybrid

Job Description:

Help us change the way the world parks

Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks.

FLASH seeks a Full-Time Digital Support Associate to enrich our Operations Team. You'll be responsible for ensuring accurate pricing of parking on our platform and fostering satisfaction among our parking operators. Our Digital Support team prioritizes precision, attention to detail, and effective communication while managing erse projects and addressing inbound inquiries promptly. Being receptive to learning and implementing established procedures, and adapting to new ones, is essential for success, demanding a keen problem-solving mindset.

At Flash, we empoer our employees to innovate, collaborate, and solve impactful challenges. As part of our Santo Domingo team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company!

Location: Santo Domingo, Dominican Republic; Remote or Hybrid option available if preferred.

Schedule: 40 hours per week. 5 days/week (Saturday and Sunday required) 11 am-8 pm Central Standard Time.

Travel: 0%

Language: Spoken and written fluency in English and Spanish required

What You’ll Do:

• Enter and update parking location data according to the logic of the data management tool

• Provide first-level contact to parking operator inquiries via email, phone & text.

• Properly escalate advanced cases to the next level of support within the team. Provide seniors or supervisors with notes regarding the issue/inquiry, the results of their initial investigation, and specific details on points needing clarification.

• Collaborate with internal teams on a variety of specialized and custom tasks. 

• Complete ad hoc tasks to support the team. This could include, but is not limited to, providing feedback/insight on team processes, notifying leads about outdated/contradictory processes, and assisting in monitoring regular team tasks.

What You Bring:

• Proficiency in Microsoft Word, Excel, and Google Suite apps like Docs and Sheets.

• Recent (within the past 4 years) experience in a role primarily involving online collaboration, such as in a high-volume call or email support center.

• Self-motivated with a proactive approach to learning and a drive to continuously enhance skills.

• Openness to feedback and a positive attitude towards correction.

• Ability to thrive under pressure in fast-paced, dynamic environments.

• Problem-solving mindset with a determination to overcome challenges and achieve success.

• Track record of meeting or surpassing goals and objectives.

• Ability to assume positive intentions from colleagues and leaders, fostering effective communication and collaboration within the team.

• Strong interpersonal skills and a client-focused approach and can de-escalate tense interactions and provide follow-up support.

• Comfortable supporting a geographically dispersed workforce through various communication channels (email, Slack, video chats, etc.).

Qualifications:

• Fluency in written and spoken English at 100%, demonstrating strong comprehension and composition skills.

• Availability to work 11 AM- 8 PM

• Availability to work 5 days a week, which includes both Saturday and Sunday

• Residence in the Dominican Republic with reliable transportation.

• Commitment to full-time employment without concurrent projects.

 Company Benefits and Perks:

• Option to work Hybrid at our new office at Metro Plaza

• Supplemental Private Medical Insurance (HUMANO)

• Gym subsidy

• Meal subsidy 

• Competitive salary

• Annual vacation bonus

• Legal Dominican benefits

• Annual base salary bonus

Flash is committed to working with the broadest talent pool possible. We believe erse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified inidual is encouraged to apply to join our team

Title: Technical Support Specialist (Telecommunications Specialist) - Remote U.S.A

Location: Remote US

Type: Permanent Full Time Employee

Workplace: remote

Category: 10006 - Support

Job Description:

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the role:

As a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white glove service and support. Our team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with erse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams.

This role can be based remotely in the U.S., with working hours of 9-6 pm est or equivalent.

Key Responsibilities:

• Receive and respond to escalated Customer cases regarding technical and functional questions or issues
• Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound / outbound calling, caller ID, calling features, etc. Analyze, reproduce, and be part of the resolution
• Assist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team. Train the Customer Support Team about relevant subjects. Create and maintain internal documentation
• Work closely with developers and product management colleagues to diagnose, understand and resolve issues. Mitigate risks in potential features, and bring best practices to the Customer Support Team
• Take ownership with internal and external stakeholders to define and resolve systemic issues, suggest product enhancements and eventual workarounds. Recommend and support the implementation of process improvements
• Monitor Customer Support metrics to proactively identify trends and recurring issues. Follow up with customers to ensure ongoing high levels of satisfaction

Qualifications:

• Preferred experience:
• Strong problem-solving, decision-making, and critical-thinking skills
• You are familiar with working in remote or hybrid environments
• Previous experience in a client-facing technical role for a SaaS or telecom business
• Ability to convey complex ideas in layman's terms
• Comfortable multitasking in a fast-paced environment; familiar with organizing workflows and be process oriented
• Committed, ambitious, team player, and outcome oriented
• Soft skills:
• Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus)
• Good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment
• Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment
• Willingness to consistently improve and try different approaches and perspectives
• Empathetic and active listener, with the ability to see each situation from someone else’s viewpoint
• Aptitude to learn and support new products and features
• Motivation to learn by yourself and seek knowledge
• Hard skills:
• Basic understanding of telephony routing, including IVR, ACD, DTMF
• Foundational understanding of the OSI model
• Experience using and managing ticket-based enterprise workflow management systems, applying ITIL concepts. Familiarity with Zendesk and Atlassian products, notability JIRA
• Foundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS)
• VoIP QoS, WAN & LAN
• Soft Switch & SIP providers
• WebRTC applications
• IP protocols

Key traits we look for:

You are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! 

We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us

 Key moment to join Aircall in terms of growth and opportunities

 Our people matter, work-life balance is important at Aircall

 Fast-learning environment, entrepreneurial and strong team spirit

 45+ Nationalities: cosmopolite & multi-cultural mindset

 Competitive salary package & equity

 Medical, dental, and vision insurance is 100% covered

 401k plan with company matching!

 Unlimited PTO — take the time you need to come to work feeling great!

 Wellness, internet, and childcare reimbursements

 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe ersity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with erse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We will constantly challenge ourselves to make sure that we live up to our ambitions around ersity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Title: VP Product - Lending & Retention

Location: Remote-US

Type: Full-time

Workplace: remote

Category: Product

Job Description:

Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC’s Disruptor 50 five years in a row, CNBC’s World's Top Fintech Company, Forbes’ Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our mission.

By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, over nine million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!

The Role

We are seeking a strategic  VP – Lending & Retention to define and drive the future of Tala’s lending ecosystem. This leader will be responsible for building customer-first lending experiences, maximizing portfolio performance, and deepening long-term customer relationships. The successful candidate will also help operationalize and expand our capital market initiatives. This role sits at the heart of Tala’s growth engine. You will craft a differentiated lending strategy that balances customer delight, risk management, and profitability. You’ll partner across engineering, data science, credit, operations, and marketing to ensure Tala continuously evolves with customer needs while advancing financial inclusion at scale.This is a pivotal leadership opportunity to shape how millions of underserved customers access and retain financial services, while positioning Tala for sustainable growth.

What You'll Do

• • Define Product Vision & Strategy
  • Develop and communicate a bold product roadmap for lending and retention aligned with Tala’s mission and growth objectives.
  • Balance innovation with portfolio health, risk, and regulatory compliance.
  • Capital Markets & Funding Leadership:
  • Partner closely with Finance & Capital Markets to ensure sustainable and ersified funding 
  • Translate portfolio and product performance into narratives that resonate with investors and regulators 
  • Anticipate and influence macroeconomic and regulatory shifts that impact capital and credit supply
  • Own the Customer Lifecycle
  • Lead product strategy across the entire lending journey and customer conversion funnel – acquisition, underwriting, disbursement, repayment, and re-engagement.
  • Design retention initiatives that drive repeat usage, loyalty, and lifetime value.
  • Build & Lead Teams
  • Lead, mentor, and grow a world-class product team focused on lending, and retention.
  • Foster a culture of impact, innovation, and accountability.
  • Lead Best-in-Class Repayments and Recoveries plans
  • Identify optimization opportunities to enhance our repayments rates ratio
  • Leverage 3rd party best practices and partners to significantly drive recoveries financially 
  • Global to Local Balance:
  • Build a product strategy that drives global lending performance while tailoring execution for local customer, cultural, and regulatory contexts
  • Collaborate closely with GMs and market teams to ensure product decisions resonate locally while supporting the enterprise portfolio.
  • Drive Performance & Insights
  • Establish KPIs for lending product performance, including portfolio quality, customer engagement, and unit economics.
  • Leverage data, experimentation, and customer insights to continuously optimize.
  • Cross-Functional Leadership
  • Partner with risk, operations, finance and marketing to ensure lending products deliver strong financial and social outcomes.
  • Collaborate with design and engineering to create seamless, mobile-first experiences.
  • Innovation & Differentiation
  • Stay ahead of fintech, credit, and retention best practices globally.
  • Identify opportunities to introduce new credit features, loyalty programs, or adjacent financial products.

What You Need

• • 15+ years of product leadership experience, ideally in fintech, lending, digital banking, or consumer financial services
  • Proven track record of scaling lending or retention products in high-growth environments
  • Strong understanding of credit dynamics, risk management, and unit economics
  • Customer-obsessed with deep empathy for underserved populations and emerging markets
  • Experienced leading global, cross-functional teams across product, engineering, and operations
  • Analytical and data-driven, with expertise in experimentation, A/B testing, and customer insights
  • Strategic thinker who can operate at both vision and execution levels
  • Excellent communicator and influencer across executive teams, investors, and regulators
  • Champion of ersity, inclusion, and building mission-driven cultures

$230,000 - $300,000 a year

Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a erse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Title: Head of Clients Operations – North America

Location: Brazil (São Paulo - Hybrid)

Job Description:

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Head of Client Operations to our Clients Operations team in Brazil. Please note, this will be a Hybrid position in São Paulo.

The Head of Clients Operations – North America will be responsible for leading operations in the region (United States and Canada), ensuring excellence in client support and operational journey. This role will be part of the Client Operations, a team focused on solving complex operational issues, anticipating risks, and generating strategic insights to drive continuous improvement in both product and client experience.

The position plays a key role as the bridge between Clients, Customer Success and Product, fostering trust, removing frictions, prioritizing high-impact initiatives, and translating the clients voice into actions that accelerate business results.

YOUR IMPACT

• Lead North America operations, ensuring high performance in support and operational quality.

• Proactively identify, prevent, and resolve complex operational issues, anticipating risks for strategic clients.

• Act as the main stakeholder between internal teams (Customer Success, Product) and clients, ensuring alignment of priorities.

• Transform clients interactions and incidents into opportunities for improvement, eliminating root causes of defects.

• Promote clients insights across the organization, contributing to continuous product and process improvement.

• Balance inidual clients requests with the strategic vision and business goals of Wellhub.

• Ensure strong organization, performance monitoring, and consistent delivery of operational results.

• Build and maintain trust-based relationships with strategic clients and internal stakeholders.

• Lead the support team, developing talent and ensuring a seamless and efficient clients journey.

• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Fluent English (mandatory) – responsible for managing operations in the US and Canada.

• Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.

• Strong analytical skills to identify patterns, root causes, and propose structured solutions.

• Proven ability in stakeholder management, building trust with executives, clients, and cross-functional teams.

• Leadership experience with team management and operational performance oversight.

• Ability to thrive in a fast-paced environment with multiple priorities, focusing on high-impact results.

• Excellent communication, organizational skills, and negotiation abilities.

• International experience or working in global operations is a strong plus.

We recognize that iniduals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Client Operations is a mandatory requirement.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine inidual therapy sessions (52 per year) and on-demand content. 

HEALTHCARE: Health, dental, and life insurance. 

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. 

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a erse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

Title: Associate Systems Administrator

Location: Atlanta GA US

Job Description:

Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.     

We’re looking for an Associate Systems Administrator (Zendesk Support) to own and optimize our Zendesk environment. This role ensures that our customer support platform is reliable, scalable, and configured to empower our teams to deliver exceptional client experiences. You’ll partner with IT, Operations, and Account Management leaders to maintain system performance, implement new workflows, and support end-users with technical expertise.

*This is a hybrid position working in our Atlanta, GA office 2-3 days per week.

JOB DUTIES:

• Help maintain Zendesk Support, Guide, Chat, Talk, and related integrations.
• Manage users, roles, groups, triggers, automations, macros, SLAs, and workflows.
• Help maintain system security, permissions, and compliance controls.
• Monitor system performance and proactively troubleshoot technical issues.
• Maintain reporting dashboards to track KPIs, SLAs, and support trends.
• Identify opportunities for automation, self-service, and AI-driven efficiencies.
• Serve as the first point of contact for Zendesk-related issues, requests, and enhancements.
• Provide training and documentation for agents, team leads, and managers.
• Collaborate with IT and other teams to ensure system integrations (e.g., CRM, phone systems, knowledge base, analytics tools) are seamless and reliable.
• Partner with vendors and external consultants for escalated issues or new implementations.
• Support change management efforts when rolling out new features or processes.
• Participate in audits, data cleanup, and system upgrades.

 SKILLS/QUALIFICATIONS:

Required:

• 1-2 years of experience as a Zendesk Administrator or similar systems admin role.
• Strong knowledge of Zendesk platform capabilities (Support, Guide, Talk, Explore).
• Hands-on experience configuring automations, triggers, workflows, and APIs.
• Proficiency with reporting and dashboarding in Zendesk Explore or equivalent.
• Strong troubleshooting, problem-solving, and documentation skills.

Preferred:

• Experience with integrations between Zendesk and CRM systems (e.g., Salesforce, HubSpot) or communication platforms (e.g., Slack, Teams, VOIP).
• Familiarity with data analysis, SQL, or BI tools.
• Zendesk Administrator certification.
• Exposure to ITIL, ticketing best practices, or customer success operations.

PLANET DDS CORE IDEOLOGY:

Why are we here? Dental software is broken. We aim to fix it.

Where are we headed?  To be the first choice for growth-minded dental businesses.

How do we get there? To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer – Including Disability/Veterans

Title: Support Team Lead

Type: Full-time

Workplace: Hybrid remote

Job Description:

Location: Leeds, hybrid working

Salary: £35,000

About us

At Arbor, we’re on a mission to transform the way schools work for the better. 

We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. 

Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. 

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. 

About the role

We are looking for a passionate and driven Support Team Lead to join 1st Line support. You will motivate and manage a team of first line support analysts, coordinate scheduling and resourcing, as well as ensuring an excellent customer experience.

Responsibilities

• Line manage a team of Customer Support Analysts delivering monthly 1-1’s, quarterly performance reviews, and inidual development plans to ensure the success of the team
• Track and drive performance of inidual team members 
• Carry out monthly quality checks on a sample of CSA tickets giving regular, constructive feedback and coaching
• Work closely with the STAC’s in the team to inform training and coaching plans
• Work within company SLAs and ticketing best practice guidance
• Lead all first stage interviews for new Customer Support Analysts
• Contribute to Customer Team & Support Team planning, putting forward any ideas to streamline process and reduce costs
• Support the team by answering first line calls and tickets for our customers, demonstrating what it means to provide excellent customer service
• Identify where customers may be at risk, following the risk process to produce clear mitigation plans when needed
• Make recommendations for cross functional collaboration to the Head of Support
• Work closely with all relevant departments allowing free communication of ideas and information that may affect our customers
• Consistently represent and work in line with company values
• Ensure queries/complaints raised to the Support Team are resolved within service level agreements (SLAs) and the customer is satisfied with the resolution
• Resolve or refer queries to relevant stakeholders across Arbor as necessary
• Maintain and update Zendesk and CRM and track the performance of this in your team. 
• Support with the successful onboarding of new clients
• Support and deliver departmental OKR’s including leading on key projects to drive efficiencies

Requirements

About you

We’re looking for a Support Team Lead, with experience leading a team or someone that is looking to take a step up. Beyond that, we’d love to see:

• Experience as a team lead in a first line customer service environment 
• Experience managing omni-channel experience across voice, emails and webchat/Messaging
• Experience managing daily/monthly resource planning and scheduling 
• Outstanding communication and interpersonal skills
• Ability to work effectively within an entrepreneurial, fast-paced, and results-oriented culture, by demonstrating strong operating instincts, organisational skills and discipline
• Experience setting clear goals/objectives for both iniduals and teams
• Confident reporting achievements and challenges faced within the team to the wider business
• Ability to interpret data in order to understand school needs and develop schools insights
• Passionate commitment to providing high quality customer service
• A leader who exemplifies the willingness to go the extra mile for our customers
• Understanding of Arbor MIS and the landscape in which our schools operate desirable

Benefits

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Life Assurance paid out at 3x annual salary
• Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks 
• Private Dental Insurance with Bupa 
• Salary sacrifice Pension provided by Scottish Widows
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
• Access to services such as Calm and Bippit (financial wellbeing coaching) 
• All of our roles champion flexible working and we are happy to discuss what this means to you
• Social committees that plan team, office and company wide events to bring people together and celebrate success
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
• Volunteer with a charity of your choice for a day each year
• Dog friendly offices!

Interview process

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at .

Our commitment is also backed by our partnership with Neuroersity Consultancy, Lexxic who provide us with training, support and advice. 

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote ersity and equality, and actively  encourage applications from people of all backgrounds. 

Refer a friend

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email:  

Please note: We are unable to provide visa sponsorship at this time.

Title: Customer Success Specialist (Chinese/English)

Location: APAC

Category: Operations

Job Description:

WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities dashboard and the company's mission to maintain the trust of its growing community of traders. Our team of 200+ highly-talented employees works from 12 cities across eight countries in Europe and Asia 🚀

Our vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities.

About the opportunity:

We are looking for a Customer Success Specialist (Chinese/English) to join us on this mission and vision. You’ll become an integral part of the Customer Success team, which is dedicated to empowering traders with seamless support, personalised guidance, and proactive solutions. The team bridges the gap between users and our products, ensuring an exceptional trading experience by addressing concerns, optimising engagement, and driving long-term satisfaction.

What you’ll be working on:

• Deliver high-quality, responsive support to users through official WOO X support channels.

• Communicate clearly and empathetically to help users navigate WOO X products and resolve issues efficiently.

• Collaborate with Product, Operations, and Marketing teams to escalate user feedback and improve the overall experience.

• Educate users about new features, updates, and security best practices.

• Maintain accurate records of user interactions and ensure timely follow-up for resolution and satisfaction.

• Identify common user pain points and propose enhancements that strengthen engagement and loyalty.

• Uphold WOO’s service and communication standards across all customer touchpoints.

Why work with us:

Join us in realising our vision in advancing decentralisation, and leading innovation in CeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO 

About you:

• 2 + years of experience in Customer Support, Account Management, or Customer Success in crypto, fintech, or financial services.

• Excellent command of English and Chinese, both written and spoken.

• Strong understanding of cryptocurrency trading platforms and user needs.

• Empathetic, detail-oriented, and passionate about helping users succeed.

• Strong problem-solving, communication, and multitasking skills.

• Comfortable working independently in a global, fast-paced remote environment.

• Familiarity with CRM systems, ticketing tools, or community management platforms.

Getting the job

We're actively seeking talented iniduals to join our team outside of our typical hiring schedule. This proactive approach allows us to connect with exceptional candidates like you even before specific positions become available.

On average, successful candidates go through five rounds of interviews and tests. Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.

Submitting your resume now ensures that you're first in line when new opportunities arise. By doing so, you'll have a head start in the selection process and get a chance to showcase your skills and experience.

Get started on your application here!

Title: Bilingual Title Specialist

Location: Florida – Remote

time type

Full time

job requisition id

R13122

Job Description:

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position: NOTE: This position will work from home.  Occasional planned travel to an office location may be required. The purpose of the Bilingual Title Specialist position is to:

• Provide customer facing, primary point of contact support for dealers, sales, internal and external customers in order to resolve title issues primarily via telephone and email.
• Accurately complete business requests and enforce Credit Acceptance’s lien on vehicles within standards of service for various request types. 
• Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance’s expectations and escalate as necessary. 
• Professionally, respectfully and enthusiastically communicate with internal and external customers, Dealers, Auctions, DMV’s and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues.
• Ensure the information we depend on to track actions and title and lien document location is accurately documented.
• Be solution focused when collaborating with others.

Outcomes and Activities:

• Review and resolve title tasks:   For all title/lien requests received you will ensure requests are completed within standards of service for each request type. 
• Properly Identify missing titles issues or errors and resolve them.
• Support the Business:  Provide title expertise and knowledge to our internal customers.
• Missing titles, titles problems and customer support: Work with internal and external customers to identify solutions for any title issues and process requests for consumer title needs. Spend time primarily on the phones to proactively receive inbound and initiate outbound calls.
• Remain compliant with our policies, processes and legal guidelines.
• Adhere to attendance as outlined in the department attendance policy.

Requirements:

• High school diploma.
• Fluency in spoken and written Spanish
• Previous experience acting as a subject matter expert in a specialized area.
• Previous experience acting as a primary point of contact for customers in order to resolve issues and provide support.
• Experience in any position where you had to make logical decisions and resolve complex process issues with the information provided.
• Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues.
• Have high speed internet connection with a minimum of 15mbps download speed.
• Proficient in Microsoft Office applications (Microsoft Outlook, Word and Excel)

Preferred:

• Experience in the finance or automotive industry.
• Experience with vehicle titles.
• Previous working in a call center environment.
• Associates degree in business or related field.

Training & Schedule Requirements:

Training:

• Monday through Friday: 8am - 5pm EST
• Virtual Training

Schedule:

• Monday through Friday: 7am - 7pm, flexible 8-hour shift

Targeted Compensation: $21.50 - $25.10/hour based on experience

Targeted Bonus: Uncapped monthly bonus potential based on inidual performance. The estimated average bonus target for this position is around $400-$500/month.

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally erse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Title: Pediatric Care Manager

time type: Full time

job requisition id: R5792

Location: AZ 

Job Description:

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the erse needs of iniduals, families, and small and large businesses as well as providing information and tools to help iniduals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

• Hybrid Inidual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is remote within the state of AZ only.  This remote work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

Responsible for promoting continuity of care through a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates care options and services available to members through their benefit plan that meet the iniduals' health care needs while promoting quality, cost effective outcomes.  This job description is primary for case management functions but can assist with utilization management if a business need arises.

REQUIRED QUALIFICATIONS

Required Work Experience

• 2 year(s) of experience in full-time equivalent of direct clinical care to the consumer

Required Education

• Associate’s Degree in general field of study or Post High School Nursing Diploma or Master’s Degree in a behavioral health field of study (i.e., MSW, MA, MS, M.Ed.), Ph.D. or Psy.D

Required Licenses

• Active, current, and unrestricted license to practice in the State of Arizona (or an endorsement to work in Arizona) as a behavioral health professional such as LCSW, LPC, LISAC LMFT, or licensed psychologist (Psy.D. or Ph.D.), OR an active, current, and unrestricted license to practice nursing in either the State of Arizona or another state in the United States recognized by the Nursing Licensure Compact (NLC) as an RN.

Required Certifications

• Within 4 years of hire as a Care Manager employee must hold a certification in case management from the following certifications; Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC).

PREFERRED QUALIFICATIONS

Preferred Work Experience

• 3 year(s) of experience in full-time equivalent of direct clinical care to the consumer (managed care CM experience preferred)
• 1-2 year (s) of experience working in a managed care organization

Preferred Education

• Bachelor's Degree in Nursing or Health and Human Services related field of study

Preferred Licenses

• N/A

Preferred Certifications

• Active and current certification in case management from the following certifications; Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC).

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Assess and collect data related to the member from all care settings. Interview and collaborate with case-related providers, member and family to implement the care plan.

• Answer a erse and high volume of health insurance related customer calls on a daily basis.

• Explain to customers a variety of information concerning the organization’s services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, etc.

• Analyze medical records and apply medical necessity criteria and benefit plan requirements to determine the appropriateness of benefit requests.

• Present status reports on all cases to the manager/supervisor and, when indicated, to the medical director.

• Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.

• Meet quality, quantity and timeliness standards to achieve inidual and department performance goals as defined within the department guidelines.

• Maintain all standards in consideration of state, federal, BCBSAZ, URAC, and other accreditation requirements.

• Maintain complete and accurate records per department policy.

• Demonstrate ability to apply plan policies and procedures effectively.

• When indicated to assist with team/project functions:

  • Collaborate with team to distribute workload/work tasks;
  • Monitor and report team tasks;
  • Communicate team issues and opportunities for improvement to supervisor/manager;
  • Support/mentor team members.

• Participate in continuing education and current development in the field of medicine, behavioral health and managed care at least annually.

• The position requires a full-time work schedule.  Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

• Perform all other duties as assigned.

REQUIRED COMPETENCIES

Required Job Skills

• Intermediate PC proficiency
• Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
• Intermediate skill in word processing, spreadsheet, and database software

Required Professional Competencies

• Maintain confidentiality and privacy
• Advanced and current clinical knowledge
• Practice interpersonal and active listening skills to achieve customer satisfaction
• Interpret and translate policies, procedures, programs, and guidelines
• Capable of investigative and analytical research
• Demonstrated organizational skills with the ability to priortize tasks and work with multiple priorities
• Follow and accept instruction and direction
• Establish and maintain working relationships in a collaborative team environment
• Apply independent and sound judgment with good problem solving skills
• Navigate, gather, input, and maintain data records in multiple system applications

Required Leadership Experience and Competencies

• Conflict Resolution
• Represent BCBSAZ in the community

PREFERRED COMPETENCIES

Preferred Job Skills

• Advanced PC proficiency
• Knowledge of CPT 2018 and ICD-10 coding

Preferred Professional Competencies

• Knowledge of managed care, utilization management, and quality management
• Working knowledge of McKesson InterQual, MCG, ASAM, or other nationally recognized criteria
• Knowledge of a wide range of matters pertaining to the organizations services and operations
• Knowledge of health and/or patient education and behavior change techniques

Preferred Leadership Experience and Competencies

• N/A

Title: Senior Technical Support Engineer (MAD-BP-OR)

Job Description:

Location:

(HTA) NCP (Hillsboro, OR)

Job ID:

R0108005

Date Posted:

2025-10-06

Company Name:

HITACHI HIGH-TECH AMERICA, INC.

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

POSITION:                               Senior Technical Support Engineer

DIVISION:                                Metrology and Analysis Systems Division (MAD)

COMPANY:                             Hitachi High-Tech America, Inc. (“HTA”)

TRAVEL:                                  Up to 50% (domestically and internationally)

REMOTE WORK:                    Customer Hybrid (+50% Onsite) – Onsite 80% / Remote 20%

EXPECTED PAY RANGE:       $118,129 - $162,428 annually

This pay range is for the position’s base pay only.  This position may be eligible for other compensation including incentive pay and/or allowances.  Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

The Senior Technical Support Engineer (STSE) is a highly skilled technical resource, bridging the gap between the service team and the design / QA department.  The STSE is responsible for escalations, fleet performance, system installations, training, documentation, and special projects.  The STSE is highly skilled in inidual toolset models and/or multiple product lines, and must be capable of developing and advancing concepts and techniques in effective and creative ways.  

PRIMARY RESPONSIBILITIES

• Train and provide guidance and/or information to other Technical Support Engineers as well as Yield Control Technology Engineers as needed
• Responsible for escalations, fleet performance, system installations, training, documentation, and special projects
• Develops and advances concepts and techniques in effective and creative ways
• Supports and understands the product life cycle
• Create and reviews documentation for maintenance, troubleshooting, installations, and upgrades; ensures field implementation and compliance
• Provides training and transfers knowledge to all employee levels within the organization, through OJT or formal training
• Provides leadership and coaching to the field and service team
• Assumes the ownership of projects, utilizing a project management approach
• Generates and presents system performance data including availability, PM green-to-green time, MTBF.  Looks for patterns and suggests / implements improvement plans
• Maintains product & technical knowledge, while at the same time understanding the business parameters, factors, and processes
• Work closely with all HTA supporting groups (NPI, TSG, Service, Technology, Sales, Design, QA, HFD) and with external customers
• Coordinates field activity, as needed
• Present technical information during high-level customer meetings between domestic and international isions of Hitachi
• Creates reports, including but not limited to national service alert reports, escalation reports, TSG reports, etc.
• Provides a positive attitude to all employees and customers
• Provides highly detailed documentation for the purpose of problem resolution and/or engineer training
• Set and keep appropriate schedules for assigned projects with minimal supervision
• Other duties as assigned

EDUCATION REQUIREMENTS

• BS degree in relevant field or equivalent combination of education and experience

EXPERIENCE and TRAVEL REQUIREMENTS

• Ten (10) years’ service-related semiconductor experience, preferably in support of products related to HTA’s product lines, per ision:
  • e-Beam Division:  
    • Scanning and Transmission Electron Microscopes (SEM/TEM), Critical Dimension Scanning Electron Microscopes (CD-SEM), Focused Ion Beam (FIB), Defect Review SEMs
    • Ultra-High Vacuum systems, Mechanical Systems, Robotics, Electronics, Software
  • Optical Inspection Division:
    • Patterned and/or un-patterned brightfield/darkfield optical defect review systems experience.
    • Optics and alignments, Lasers, Mechanical Sytems, Robotics, Advanced Calibration Techniques, Electronics, Software
• Ten (10) years’ experience with Ultra High Vacuum systems, Electron Optics, and High Voltage systems
• Demonstrated experience analyzing and resolving complex technical support issues
• Microsoft Windows operating system experience required; Linux/Unix experience a plus
• Intermediate experience with Microsoft Word, Excel, and PowerPoint
• Log and database analysis preferred
• Must have and retain valid driver’s license in resident state and must be insurable by our insurance company
• Travel up to 50% (international & domestic)
• Willingness to travel with minimal advanced notice

SKILLS and/or ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS

• The ability to diagnose technical problems using engineering drawings, schematics, specialized test equipment, and relevant mathematical formulas.
• Troubleshoot electronic problems to the component level.
• Ability to effectively interface with customers, service department personnel, and others.
• Skilled in electronics, mechanics, software, and computers.
• Ability to provide training on complex system theory to customers and engineers either through OJT or Classroom training.
• Demonstrated ability to develop advanced technical training material.
• Strong work ethic.
• Effective verbal and written communication and interpersonal skills.
• Demonstrated ability to provide leadership and direction for assigned engineers
• The capacity to exercise sound and prudent judgement
• Portrays professionalism and pride in appearance while conforming to policy
• Maintain appropriate records of all work performed and training received
• Complies and adheres to company policies
• Consistently provide strong verbal and written communication to management, co-workers, assigned resources, and both internal and external customers
• Must be eligible for and receive company credit card
• Must comply with all corporate safety requirements and directives
• Expected to use PPE when required
• Follow all equipment-specific safety protocols

Equal Opportunity Employer (EOE)

Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

Title: Associate Program Manager

Location: Remote

Full time

JR107517

Job Description:

Overview

Venn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology.

Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Associate Program Manager is responsible for supporting Venn’s locum staffing services by ensuring smooth daily operations, working in the VMS and providing exceptional client & internal partner service. This role supports the Program Manager(s) and collaborates cross-functionally to manage provider placement workflows, supplier communication, and client requests.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Account Administration - 100%

• Work with VMS partner to ensure effectiveness, support, and evolution of capabilities.

SECONDARY FUNCTIONS (IF APPLICABLE)

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong understanding of healthcare recruiting processes and strategies

KEY COMPETENCIES REQUIRED

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Ability to exert up to 10 lbs. of force occasionally

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).

Title: Fertility (RN) Nurse Coordinator (Hybrid)

Location: Washington, District of Columbia, 20006, United States

Job Category: Clinical

Requisition Number: FERTI009793

• Full-Time
• Hybrid

Job Description:

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.   The work we do, building families, offers stimulation, challenge, and personal reward.

We are seeking a full-time Fertility RN Coordinator to join our K ST/Washington, DC team.  The schedule is working Monday through Friday from 7am - 4 pm; 3-4 weekend days and 1-2 holidays per year are required.  Hybrid schedule offered after 9 months and will be one day remote per week.  Pay Range:  $75K+

How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Fertility RN Coordinator is responsible for:

• Assisting with the coordination, case management, and treatment of our fertility patients
• Providing patient/couple counseling
• Teaching about procedures and how to administer injections
• Scheduling treatment after initial and follow up visits
• Coordinating patient treatment plans in conjunction with established clinical protocols
• Establishing a compassionate environment by providing emotional and psychological support to patients and patients' families
• Required to work occasional weekends and holidays

What You'll Bring:

• IVF/fertility experience and background in women's health a plus; training will be provided
• Valid RN license
• Experience working with electronic medical records a must
• High level of customer service essential and must be a self-starter
• A minimum of 1 year of experience in a clinical RN position

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.  

What We Offer:

• Full-Time Employees (30+ hours/week):
  Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
• Part-Time Employees:
  401(k) with company match and performance-based bonus opportunities
• Per Diem Employees:
  401(k) with company match

At Shady Grove Fertility, we promote and develop inidual strengths in order to help staff grow personally and professionally.  Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit here.

Equal Opportunity Employer

Title: Social Media Assistant (US)

Location: US

Department: US – US

Remote

Job Description:

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

*Please only apply for this job if you are located in the US.

Social Media Assistant (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Social Media Assistant to start immediately!

Duties and Responsibilities include but are not limited to:

1. Upload and curate engaging multimedia content and manage day-to-day interactions and inquiries.

2. Gather information on audience profile and engagement, industry-related trends, promotional activities utilized by competitors, and marketing insights.

3. Develop or oversee content calendar, campaign schedules, and posts on various platforms

4. Collaborate with internal teams on content development, strategy, and promotional initiatives.

5. Moderate conversations, establish rapport with the brand audience and manage reviews and feedback from customers. 

6. Research influencers, compatible products, and businesses to form strategic partnerships.

7. Create written content (captions, descriptions, etc.) for social media posts. 

8. Assist the Ad Manager in the implementation of social media ad campaigns.

9. Conduct general administration.

10. Ad hoc tasks

Qualifications:

• Bachelor's degree in any field or a certified course in marketing or business

• At least 2 years experience in Social Media or related fields

• Excellent English communication skills, both written and verbal (at least B2 level)

• Solid organizational and time management skills

• Proficient in layouts, graphics fundamentals, typography, print and web design

• Experience with Adobe PhotoShop, Illustrator, Sketch, InDesign, and other graphic design software

• Compelling portfolio of work over a wide range of creative projects

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary:

• Entry Level (1-3 years of experience): Up to $3,000

• Intermediate Level (3-5 years of experience): Up to $3,600

• Expert Level (5+ years of experience): Up to $4,000

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

$3,000 - $4,000 a month

Title: Executive Assistant (US)

Location: US

Department: US – US

Job Description:

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

*Please only apply for this job if you are located in the US.

Executive Assistant (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for an Executive Assistant to start immediately!

Duties and Responsibilities include but are not limited to:

1. Create and send statements or invoices, track payments, and record company expenses.

2. Gather data on trends, industry best practices, and other publicly available information and prepare reports on the findings (e.g., for comparative analysis).

3. Store and organize documents and files.

4. Data Entry: prepare lead lists or meeting minutes, transcribe audio recordings, prepare payroll information, and organize research notes.

5. Research products, purchase goods & secure samples.

6. Store, update & collect information for marketing and sales campaigns through a CRM system.

7. Monitor projects, conduct internal communication & organize company data.

8. Coordinate team calendars, prevent scheduling conflicts & ensure clients are on time and prepared for meetings.

9. Prepare itineraries, book hotels, rental cars, etc.

10. Convey information to incoming calls & make calls for appointments or conduct informational inquiries.

11. Reply to emails, follow up on correspondence, organize inbox as per client preferences, and notify clients about important emails.

12. Synthesize data & other content into cohesive reports and presentation slides.

13. Upload videos, manage negative reviews, and keep the account profile up to date.

14. Ad hoc tasks

Qualifications:

• Minimum of 3 years of experience as an Executive Assistant to C-levels (CEO, COO etc)

• Bachelor's degree or any certificate course (required)

• Excellent phone, email, and instant messaging communication skills

• Excellent English communication skills, both written and verbal (at least B2 level)

• Solid organizational & time management skills

• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP

• Experience with word-processing software and spreadsheets (e.g., MS Office)

• Knowledge of online calendars and scheduling (e.g., Google Calendar)

• Proactive attitude & willingness to be trained

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary: 

• Entry Level (1-3 years of experience): Up to $3,200

• Intermediate Level (3-5 years of experience): Up to $4,000

• Expert Level (5+ years of experience): Up to $5,000

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

$3,200 - $5,000 a month

Title: E-Commerce Specialist (US)

Location: Columbus, Ohio

Work Type: Hybrid

Job Description:

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

*Please only apply for this job if you are located in the US.

E-Commerce Specialist (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for an E-Commerce Specialist to start immediately!

Duties and Responsibilities include but are not limited to:

1. Manage the overall operation of the website and maintain a seamless user experience.

2. Respond to customer inquiries and concerns and provide assistance with customer selections.

3. Optimize product listings and content with detailed descriptions, visual assets, and specifications.

4. Build customer relationships and develop partnerships with content creators, influencers, and compatible businesses.

5. Collaborate with internal teams on developing concepts, layouts, and promotional activities. 

6. Set prices in accordance with industry trends and sales strategy.

7. Monitor inventory levels and coordinate with suppliers and logistics partners on stock availability and delivery.

8. Develop and maintain initiatives for PPC advertisement campaigns & social media engagement.

9. Ad hoc tasks

Qualifications:

• At least 1-year experience in eCommerce, website maintenance, and related industries

• Experience with content, product, and inventory management

• Experience with SEO & knowledge of non-technical SEO best practices

• Skills and knowledge of Shopify, Amazon & eBay platforms

• Excellent English communication skills, both written and verbal (at least B2 levels)

• Strong copywriting and editing skills

• Experience with using Google Analytics for project management and reporting

• Proficient in MS Office, esp. Excel

• Knowledge of CSS Media queries

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary: 

• Entry Level (1-3 years of experience): Up to $3,700

• Intermediate Level (3-5 years of experience): Up to $5,100

• Expert Level (5+ years of experience): Up to $6,300

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

$3,700 - $6,300 a month

Your potential has a place here with TTEC's award-winning employment experience. As a Spanish-English Bilingual Customer Service Representative working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States.Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience High speed internet (>15 mbps) What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $13.50 to $17.25 per hour plus performance bonus and opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely in California, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Bilingual in English and Spanish 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience High speed internet connection (>25mbps). What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $18.15 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Healthcare Customer Service Representative - Spanish-English, working remotely in Florida, you'll be a part of bringing humanity to business Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience Bilingual in Spanish and English High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $17 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

$15 per hour plus commissions! Must live in the Orlando, FL area! Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Call Center Vacation Planner at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit eligibility will vary by position As a Call Center Vacation Planner, a typical day will include: Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions. Verify that iniduals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an HVC property. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available. Guest Experience and Company Standards Interact with colleagues and guests professionally and promptly. Contribute to team goals. Maintain confidentiality of proprietary materials and information. Always follow company policies and safety procedures. To Become a Call Center Vacation Planner at HVC: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a erse workforce and sustaining an inclusive culture.

**About Listings Project

About the Role

A typical day as a Customer Experience Specialist includes: 

• Read and review 50-100 listings and email each Lister confirmations or follow-ups
• Answer 10-30 support tickets within Listings Project's First Response Time
• Respond  to any customer support-related tasks, such as payment disputes, report  trends, and share customer feedback according to Listings Project protocols
• Communicate and collaborate with the remote team on any relevant tasks and projects

Note: This is a Part Time position scheduled 28 hours per week over 4 working days. Due to the unique business needs of the CX Department, the schedule requirements detailed below in the Role Requirements section are a must-have for this role. Please confirm your availability aligns with the work schedule prior to applying. All Listing Project employees are eligible for Paid Time Off benefits, to support work life balance.

**Role Responsibilities include:

Vetting Listings:

• Read and review listing submissions to ensure they adhere to Listings Project's Community Agreements and Terms of Use, as well as ensure listings comply with fair housing and employment rights. 
• Use exceptional attention to detail to follow all steps in the Listings Project vetting process to ensure high quality listings. 
• Manage communication with every Lister to update them on their listing status and customer journey.
• Ensure listings are finalized and ready for publication by Tuesday nights at 11:59pm ET.

Customer Support

• Deliver timely, empathetic, friendly customer support to the community via email. Ability to meet Listings Project's metrics for first response time and ticket volume.
• Format support tickets accordingly to ensure proper data and reporting.
• Communicate any urgent tickets with the Director of CX and/or the entire team via Asana.

Data and Reporting

• Listing trends are properly documented weekly and reported to the Director of CX to inform future vetting changes, new practices or policies, or product improvements.
• Support ticket trends are properly documented weekly and reported to the Director of CX to keep records of customer trends, complaints, requests for new features and enhancements, and attending to and helping to resolve product or service issues. 
• Help identify and track key metrics and trends for guiding success in achieving customer experience goals.

Team Collaboration 

• Partner with Listings Project staff to advance company wide goals including CX related support on projects, initiatives, and tasks as needed. 
• Communicate cross-functionally promptly, clearly, and give and receive feedback in an ongoing, structured way.
• Support the Director of Customer Experience in completing routine Department tasks such as updating FAQs, creating or updating email templates, updating knowledge base with new practices, and offering general administrative support, as needed.
• Effectively organize your work to remain productive with asynchronous communication cycles and to coordinate work across teams.

Requirements

Online Customer Support and Service

• You bring at least 2 years of relevant skills and experience in the areas of online customer service and e-commerce. You're familiar with Customer Relationship Management (CRM) software platforms and CX industry standards in regards to response time and customer satisfaction.

Project Ownership & Support

• You've contributed to successful team projects. You balance multiple tasks and complete your work on time. You have owned priority projects and tasks within your Department.

Collaboration

• You use collaboration tools and systems to coordinate your work. You are an effective team player and skilled communicator. You are comfortable with async team communication in a remote work environment.

Creativity & Growth

• You seek to learn more about best practices in customer-facing communication and customer journey. You bring creativity to your work of improving a customer's experience with Listings Project. You actively give and receive feedback, and are open to learning and growth.

Community

• Mission & Values Alignment. You are inspired by the Listings Project mission and you are personally committed to living your values and engaging in community. You professionally practice and uphold Listings Project's Values & Community Agreements and contribute to a vibrant workplace community. Listings Project values equity, transparency, accountability, collective care, justice and joy.

Technical Skill Must Have:

• Familiarity with e-commerce CRM platforms, preferably Zendesk
• Nice to Have: technical proficiency or systems experience with payment processors, marketing email platforms, and project management platforms (such as Asana)

Additional Role Requirements

Schedule Details. This is a Part Time position scheduled 28 hours per week over 4 working days. Due to the unique business needs of the CX Department, the schedule requirements detailed below are a must-have for this role. Please confirm your availability aligns with the work schedule prior to applying.

Monday: 8 hour shift, tent. 9am-5pm ET

Benefits

The hourly rate for the position if based in New York is $30 per hour. Market rates and geographic location will be carefully considered when calculating inidual employee compensation. As a part of our commitment to pay equity in our company, compensation is non-negotiable.

Listings Project is a people-centered company, and our total rewards package reflects that with: 

• Fully Remote Work. All Listings Project employees work remotely. A remote work stipend is available.

• Generous PTO Policy. We offer part time employees 10 personal/vacation days and 5 wellness days including time off for self care. Employees who are required to work on a holiday are eligible for flexible time off. All employees are granted PTO hours in full on your first day.  

• 401(k) Match. Listings Project employees are eligible for 401(k) company matching.

• Professional Development. Funds are available to maximize professional impact and growth.

Title: Customer Service Representative

Location: US_Remote_California

Work Type: Remote, Full Time

Job ID: JR100649

Job Description:

Pay rate: $18/hr

Who we are:

At InteLogix, we are passionate about empowering iniduals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

• Early access to earned wages (access up to 50% of earned wages, capped at $500)

Responsibilities:

• Provide information about SNAP EBT transactions to customers

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

• Maintain a thorough understanding of products, services and policies to effectively assist customers

• Accurately document customer interactions and transactions across all tools/platforms

• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

• Strive to exceed customer satisfaction goals and performance metrics

• Continuously seek opportunities to improve the customer experience and streamline processes

• Stay updated on product knowledge and industry trends to better assist customers

• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

• Must be 18 years of age or older

• High School Diploma or equivalent

• Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills.

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work

• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

• Superb attendance, so you can be there when our customers need us

Work at home requirements:

• High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed

• WiFi must be turned off at all times

• Windows Updates must be current

• Private and distraction free home work space with the ability to close a door

All job offers are contingent upon:

• Completion of drug screen

• Completion of background check

• Completion of fingerprints

Title: Operations Program Support - Supervisor 2

Location: US NY - Rochester

Job Description:

Full time

job requisition id

JR25-000323

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a erse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve. 

This role is based in New York State, and employees are expected to work in a hybrid/onsite capacity at one of our designated offices.

Role Overview 

The Ops Program Support Supervisor 2 is responsible for overseeing the day-to-day operations of the Program Support and Outreach Specialist team, ensuring that high standards of customer service are met. This role involves managing a team of Ops Program Support Supervisor, providing coaching and support, addressing complex client concerns, and maintaining a positive and productive team environment. The Ops Program Support Supervisor 2 plays a key role in delivering excellent service to clients while ensuring that team performance aligns with company goals. 

• Team Supervision: Oversee a team of Ops Program Support Supervisor, providing guidance, coaching, and feedback to ensure high levels of performance of the Sups team. 
• Performance Management: Monitor and evaluate team performance against KPIs (Key Performance Indicators) and service standards. Conduct regular performance reviews and provide constructive feedback. 
• Team Leadership & Staff Engagement: Responsible for conducting regular one-on-one check-ins with staff and leading team meetings to provide guidance, monitor progress, and foster team alignment with organizational goals
• Process Ownership & SOP Development: Responsible for developing, documenting, and maintaining Standard Operating Procedures (SOPs) to memorialize team processes, taking full ownership of their accuracy and ensuring timely updates as workflows evolve. All SOPs are to be submitted to the manager for review, finalization, and formal approval.
• Cross-Functional Collaboration & Training Facilitation: Leads cross-functional team meetings to deliver training, share operational updates, and ensure alignment across departments on key processes and initiatives
• Training Development & Departmental Collaboration: Collaborates with the manager to develop internal department training materials and actively participates in department-wide meetings to support alignment, knowledge sharing, and continuous improvement.
• Staff Engagement & Team Culture Development: Collaborates with the manager to promote staff engagement through team-building initiatives, recognition efforts, and fostering a positive and inclusive work environment.
• Client Support: Handle escalated customer inquiries, concerns, or complaints, ensuring timely and effective resolutions while maintaining high customer satisfaction. 
• Training & Development: Assist in onboarding and training new team members and ensure ongoing development through regular coaching and skills training. 
• Process Improvement: Identify opportunities to improve customer service processes, workflows, and tools. Collaborate with the team to implement changes that increase efficiency and client satisfaction. 
• Quality Assurance: Ensure that all customer interactions meet company standards for quality, professionalism, and compliance with policies and regulations. 
• Scheduling & Coordination: Assist in managing staff scheduling and coordinate coverage to ensure uninterrupted operational support, including adjusting shifts, managing time-off requests, and responding to real-time staffing needs.
• Reporting: Generate regular reports on team performance, customer feedback, and key metrics. Use data to identify trends and provide insights to the Manager, Ops Program Support. 
• Collaboration: Work closely with other departments (e.g., Operations, Enrollment, Compliance) to address client needs and improve the overall client experience. 
• Client Advocacy: Advocate for clients, ensuring their needs are understood and appropriately addressed by the team.

Required Skills:

• Leadership Skills: Proven ability to lead, motivate, and coach a team to deliver exceptional customer service. 
• Problem-Solving: Strong ability to handle complex customer issues, providing effective and efficient resolutions. 
• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with clients and team members. 
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment. 
• Customer-Centric Focus: A passion for delivering exceptional service and ensuring client satisfaction. 
• Compliance Knowledge: Understanding of industry regulations and best practices related customer service in healthcare or home care services is a plus. 
• Technical Skills: Comfort with CRM systems, scheduling tools, and other customer service technologies.

Education:

High school diploma or equivalent required; associate or bachelor’s degree preferred.

Experience:

2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.

Compensation: $30.00 - $38.50/Hour ($62,400 - $80,080 + 10% Bonus)

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

PPL is an Equal Opportunity Employer dedicated to celebrating ersity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and inidual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Title: Business Development Representative (BDR)

Location: New York City

Department: Sales and Growth

Compensation

• Estimated Base Salary $70K – $80K • Offers Equity • $15K – $20K Commission

This salary range is reflective of the total compensation offering for this position. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits. Actual compensation will be determined based on various factors, including the candidate's qualifications, skills, relevant experience, and internal equity. Reality Defender is an equal opportunity employer and committed to fostering a erse and inclusive culture where everyone can excel.

Job Description:

Who we are.

Reality Defender secures critical communication channels against deepfake impersonations, enabling enterprises and governments to interact with confidence in an AI-powered world. Our patented multimodal approach detects sophisticated impersonations in real time, while flexible deployment options integrate seamlessly with existing infrastructure. Through continuous engineering and rigorous testing, Reality Defender empowers security teams to stop deepfake-enabled attacks before they can compromise assets or damage institutional trust.

Youtube: Reality Defender Wins RSA Most Innovative Startup

The Business Development Representative (BDR) Role.

We are looking for a motivated early career sales professional with an entrepreneurial spirit to join our outbound Sales team in New York City. Through research on prospective customers and outreach experimentation, you’ll help define our outbound sales motion and drive business revenue. Responsibilities include:

• Prospect into strategic business accounts via cold call, email and social strategies to educate them on our products

• Collaborate with Sales team to develop and implement prospecting strategies that will create a strong sales pipeline

• Engage inbound leads and apply qualification assessments through initial communications and ongoing metrics

• Support Product Lead sales motion to promote Free Tier usage to self-service paying customers and enterprise sales motions

• Experiment with different audiences, messaging, and channels to generate new business opportunities

Who you are.

• 1+ years of work experience in a sales or customer-facing role

• Excellent written and verbal communication skills

• Experience with CRM tools (Hubspot, Salesforce, etc.)

Within 1 month, you’ll…

• Gain a deep understanding of Reality Defender’s product offerings

• Learn the sales process and how to collaborate with the Sales and Marketing teams

• Qualify inbound leads and support discovery and qualification process

• Engage in lead generation and prospecting

Within 3 months, you’ll…

• Support Product Lead Growth (PLG) generated Product Qualified Leads (PQLs) to convert into paying customers and enterprise pipeline

• Research prospects to match against Reality Defender’s ICP

• Use existing materials and custom messaging to nurture qualified prospects into the sales pipeline

• Experiment with new strategies by establishing small-scale tests with leads before incorporating into regular sourcing efforts

Within 6 months, you’ll…

• Participate in meetings booked with Account Executives and set them up for a successful prospect handoff

• Analyze data from outreach efforts to improve internal practices

• Maintain accurate data management to support future sales predictions

Within 12 months, you’ll…

• Train others on how to position Reality Defender’s product offerings

• Frequently collaborate with Sales and Marketing team members on new materials to educate prospects and customers

• Identify bottlenecks in the pipeline and suggest strategies to combat these issues

What we offer.

Reality Defender offers the following benefits to all our employees, regardless of location:

• Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents

• Dental and Vision plans with 100% premium coverage for employees and their dependents

• Short/Long-term disability and life insurance plans with 100% premium coverage for employees

• FSA/HSA and 401k programs

• Equity compensation

• 20 days of PTO per year

• 12 weeks of Parental Leave

• Learning and Development budget

• Monthly wellness benefits

• Annual company-sponsored offsite

For employees working from Reality Defender’s HQ in NYC, we offer additional benefits:

• Daily in-office lunch through UberEats

• Commuter benefits

• Remote Fridays

• Happy Hours and other local events

Title: Manager, Enterprise Account Management

Location: Remote, New York, United States

Job Description:

WideOrbit is seeking a visionary and results-driven senior leader to head our Enterprise Account Management (EAM) team reporting to the VP of Sales, representing our most strategically important accounts. This leader will be responsible for coaching and mentoring a customer-facing team that will focus on driving strategic growth, operational excellence, and cross-functional alignment within our top customers. The ideal candidate will be a high-impact leader with an understanding of enterprise sales motions, account planning strategies, and customer success best practices.

Here’s what success will look like:

Opportunity Identification & Account Planning

• Partner closely with Sales to align EAMs to strategic accounts and sales motions
• Drive co-creation of account plans that surface expansion, upsell, and cross-sell opportunities
• Ensure consistent execution of customer health and adoption strategies across accounts, ensuring customer retention
• Align with sales leadership to coach EAMs on consultative selling techniques and value articulation
• Design and develop account reviews that take a customer-first approach, validating what we know about our customers businesses and how we are partnering to help them grow. Demonstrate to customers at every opportunity the value of WideOrbit as a partnership.

Operational Efficiency

• Collaborate with Operations teams to optimize tools, processes, and workflows
• Implement scalable systems for tracking customer outcomes and business impact
• Create dashboards and reporting that will drive data-informed decisions
• Consistently audit engagement approach to adapt to evolving customer need

Cross-Functional Collaboration

• Provide actionable insights from customer engagements to influence product strategy
• Represent the voice of the customer in executive-level planning and business reviews
• Lead strategic initiatives that position the team as a revenue engine within the sales ecosystem
• Drive alignment between EAMs and operational teams, ensuring customer-centric focus to all customer engagement

Issue Escalation

• You will provide leadership and support on escalated and critical issues within the team’s book of business
• You will create a backup strategy and provide team coverage, as needed within the team’s book of business

Team Leadership & Growth

• Build, develop, and retain a high-performing team of Enterprise Account Managers
• Foster a culture of performance, ownership, and continuous development
• Define team KPIs and performance metrics aligned to customer growth and retention
• Champion career development and succession planning within the team

Success Metrics:

• Customer expansion rate and net retention
• Customer health/satisfaction metrics
• Time-to-value for enterprise accounts
• Operational benchmarks (e.g., productivity per EAM, engagement coverage)

To thrive in this role, we’re looking for:

• 5+ years of experience in Customer Success, Sales, or related enterprise-facing roles
• 5+ years leading a sales focused team, responsible for $10M+ books of business
• Experience in ad technology, advertising, media, or enterprise software a plus
• Strong background in strategic account planning, opportunity and pipeline management
• Extensive experience with customer lifecycle management, business reviews, and value delivery
• Demonstrated success leading high-performing teams through change and growth
• Ability to influence cross-functional stakeholders, including sales, product, and operations
• Experience mentoring and developing senior-level talent with a focus on empowerment and retention
• Ability to resolve problems and collaborate with internal resources on escalated issues
• Strong interpersonal skills with a proven record of building relationships with internal and external customers
• Comfort with conversations at all levels, from inidual contributors to executives

Physical Requirement:

• Prolonged periods of sitting at a desk and working on a computer.

Location: This position can be based in any of our offices. Remote/Telecommute will also be considered. Up to 50% Domestic and International travel is required.

Pay Range: $120,000- $160,000, Sales Incentive & Annual Variable Bonus

Compensation:

The compensation range listed, and a general description of other compensation and benefits will apply to this position.  Various factors are considered to determine compensation ranges including market data, location, experience, qualifications, and skills. WideOrbit reserves the right to pay more or less than the salary and benefit information posted.

Benefits & Perks:

Besides a great work environment with smart and friendly coworkers, direct access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks:

A competitive salary, health insurance, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, 401(k) match, and plenty of opportunities to grow!

Equal Opportunity Employer:

We are committed to treating all applicants fairly, WideOrbit is an equal opportunity employer that prohibits unlawful discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. Additionally, we consider qualified applicants whose histories are impacted by our justice system, consistent with applicable federal, state, and local law.

Title: Supervisor - Global Shareholder Services

Location: Rancho Cordova, California, United States of America

Job Description:

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and erse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

What is the Global Shareholder Services group responsible for?

Financial Professionals and Shareholders are at the center of all that we do as a Service Delivery team. We strive for simplicity, seek continuous improvement, and embrace innovation. Our contemporary model maximizes the talent of our people while leveraging capabilities offered by our industry-leading partners.

What is the Supervisor responsible for?

The Supervisor plays a key leadership role, overseeing the day-to-day operations of our Customer Service team, ensuring accuracy, compliance, and exceptional service delivery for all of our clients. We are seeking a detail-oriented, organized, and driven professional who is passionate about team leadership and fostering a collaborative work environment.

What are the ongoing responsibilities of a Supervisor?

• Supervise a team of client representatives, providing guidance, mentorship, and ongoing training to ensure optimal team performance.

• Ensure compliance with all regulatory policies, industry standards, and internal operating procedures within the transfer agent environment.

• Conduct call monitoring to identify gaps and/or issues and implement corrective actions as needed.

• Act as the primary escalation point for complex client inquiries and operational issues, providing clear resolution and maintaining high standards of client satisfaction.

• Coordinate with other departments, such as compliance, legal, and IT, to streamline workflow and support organizational objectives.

• Monitor daily call volume, assign tasks, and set priorities to meet daily call service level agreements and department goals.

• Generate, analyze, and present operational reports and metrics to senior management.

• Participate in recruiting, hiring, and onboarding of new staff within the FAST.

• Facilitate regular team meetings, distribute updates on policy changes, and foster open communication within the group.

• Identify opportunities for process improvement and implement best practices to drive operational efficiency.

• Stay current on industry trends, changes in relevant regulations, and emerging technologies.

What ideal qualifications, skills & experience would help someone to be successful?

• Bachelor’s degree in finance, business administration, or a related field (or equivalent combination of education and experience).

• Minimum of 3 - 5 years of experience in transfer agency, mutual fund operations, or a similar financial services environment.

• At least 1 year of supervisory or team leadership experience is preferred.

• Comprehensive knowledge of transfer agency operations, industry regulations (such as SEC, FINRA, or equivalent), and best practices.

• Strong analytical, organizational, and problem-solving skills with keen attention to detail.

• Excellent verbal and written communication skills, including the ability to interact effectively with clients, team members, and senior management.

• Proficiency with transfer agency systems, and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

• Demonstrated commitment to upholding confidentiality, ethical standards, and regulatory compliance at all times.

• A customer-centric mindset with a focus on delivering outstanding service to both internal and external stakeholders.

• Ability to work hybrid schedule in Rancho Cordova, CA, or St. Petersburg, FL

Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary — designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $72,000.00 - $88,000.00, depending on location and level of relevant experience, plus discretionary bonus.

#LI-Hybrid

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on inidual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.

Highlights of our benefits include:

• Three weeks paid time off the first year

• Medical, dental and vision insurance

• 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits

• Employee Stock Investment Program

• Tuition Assistance Program

• Purchase of company funds with no sales charge

• Onsite fitness center and recreation center*

• Onsite cafeteria*

*Only applicable at certain locations

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Title: Insurance Claims Specialist PB

Location: Home Work 

Full time

Job Description:

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

Responsible for managing patient account balances including accurate claim submission, compliance will all federal/state and third party billing regulations, timely follow-up, and assistance with denial management to ensure the financial viability of the WVU Medicine hospitals. Employs excellent customer service, oral and written communication skills to provide customer support and resolve issues that arise from customer inquiries. Supports the work of the department by completing reports and clerical duties as needed. Works with leadership and other team members to achieve best in class revenue cycle operations.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School diploma or equivalent.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

1. One (1) year medical billing/medical office experience

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Submits accurate and timely claims to third party payers.

2. Resolves claim edits and account errors prior to claim submission.

3. Adheres to appropriate procedures and timelines for follow-up with third party payers to ensure collections and to exceed department goals.

4. Gathers statistics, completes reports and performs other duties as scheduled or requested.

5. Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.

6. Complies with Notices of Privacy Practices and follows all HIPAA regulations pertaining to PHI and claim submission/follow-up.

7. Contacts third party payers to resolve unpaid claims.

8. Utilizes payer portals and payer websites to verify claim status and conduct account follow-up.

9. Assists Patient Access and Care Management with denials investigation and resolution.

10. Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.

11. Attends department meetings, teleconferences and webcasts as necessary.

12. Researches and processes mail returns and claims rejected by the payer.

13. Reconciles billing account transactions to ensure accurate account information according to established procedures.

14. Processes billing and follow-up transactions in an accurate and timely manner.

15. Develops and maintains working knowledge of all federal, state and local regulations pertaining to professional billing.

16. Monitors accounts to facilitate timely follow-up and payment to maximize cash receipts.

17. Maintains work queue volumes and productivity within established guidelines.

18. Provides excellent customer service to patients, visitors and employees.

19. Participates in performance improvement initiatives as requested.

20. Works with supervisor and manager to develop and exceed annual goals.

21. Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public regarding demographic/clinical/financial information.

22. Communicates problems hindering workflow to management in a timely manner.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

1. Must be able to sit for extended periods of time.

2. Must have reading and comprehension ability.

3. Visual acuity must be within normal range.

4. Must be able to communicate effectively.

5. Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

1. Office type environment.

SKILLS AND ABILITIES:

1. Excellent oral and written communication skills.

2. Working knowledge of computers.

3. Knowledge of medical terminology preferred.

4. Knowledge of business math preferred.

5. Knowledge of ICD-10 and CPT coding processes preferred.

6. Excellent customer service and telephone etiquette.

7. Ability to use tact and diplomacy in dealing with others.

8. Maintains knowledge of revenue cycle operations, third party reimbursement and medical terminology including all aspects of payer relations, claims adjudication, contractual claims processing, credit balance resolution and general reimbursement procedures.

9. Ability to understand written and oral communication.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

SYSTEM West Virginia University Health System

Cost Center:

544 UHA Patient Financial Services

Title: Data AdminTour support

Location: Nevada, Utah

Job Description:

Remote Utah and Remote Nevada residents will be considered as well.

Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Computer and Workplace proficiency:

Monitor the required Outlook mailboxes and respond in a timely and accurate manner.

Protect the privacy and security of guests and coworkers.

Answer each call with a smile in one’s voice for the brand-specific appropriate greeting, and using the guests’ name when possible.

Support all co-workers and treat them with dignity and respect.

Comply with quality assurance expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Safety and Security 

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a erse workforce and sustaining an inclusive culture.

Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working remotely in North Carolina, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage range of $16 to $17 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working remotely in Virginia, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience High speed internet (>15 mbps) What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $15.25 per hour plus performance bonus and opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As an Insurance Customer Support Associate working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work%26reg; certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States.Residents of Colorado, Florida, Illinois, Louisiana, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You%27ll be Doing As an Insurance Customer Support Associate you'll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy inidual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle. During a Typical Day, You'll Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business. Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets. What You Bring to the Role 1 year or more of customer service experience High school diploma or equivalent Recognize and solve problems of mid-to-high level customer service issues Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $16 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You%27ll report to Team Lead. You%27ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working remotely in California, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience High speed internet connection (>25mbps). What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $17.65 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit "> for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely, you'll be a part of bringing humanity to business. Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States.Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work%26reg; certification in the United States says it all! What You'll be Doing Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Bilingual in English and Spanish 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage range of $17 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You%27ll report to Team Lead. You%27ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative, working remotely in Florida, you'll be a part of bringing humanity to business Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $16 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Title: Project Manager

- San Antonio

Location: TX-San Antonio

Job Description: Job Description

Insight Global is looking for an OSP Project Manager to join our team supporting a large telecommunications customer. This inidual will be responsible for providing end-to-end customer support, solutions, planning and implementing fiber connectivity solutions, managing customer orders, handling customer service requests, coordinating installations, executing and serving as single point of contact for customers, post-sale, providing direction and project ownership by leading the implementation, execution and communication of projects / orders for customers.

Responsibilities:

• Daily management of splicing vendors across multiple projects to expedite the splicing and testing of fiber optic routes.
• Assess and validate requirements (routing, fiber counts, hut spacing, etc.) for new route planning to ensure route objectives are clearly defined and meet stakeholder requirements.
• Coordinates access to customer and network points of presence for fiber splicing and testing vendors.
• Provides specialized telecommunications technical expertise related to fiber optic splicing & testing.
• Collaborates with internal project managers to refine project schedules and budgets. Actively manage schedule, vendor process and documentation requirements and budget throughout project execution.
• Ensure compliance with splicing activity maintenance scheduling and customer notification processes.
• Provides direct interface with customers, subcontractors, jurisdictional authorities and interoffice personnel. Supports customer meetings as necessary which requires in person meetings and travel to client and/or construction sites.
• Oversees procurement of equipment and materials required for project implementation. Actively monitor material stock and order lead times to negate material delays.
• Proactively identify and mitigate project risks and develop contingency plans.
• Conduct construction resource planning to ensure project objectives are met.
• Develop RFPs for the splicing & testing of routes. Manage the RFP process and negotiate with bidders to ensure the lowest qualified awards are made. Diligently manage the contract terms throughout the life of each contract.
• Provide project-level and executive project reporting including regular updates to our key stakeholders.
• Ensure routes are delivered on time, on budget and as per construction standards.
• Deliver splicing documents to the support teams in a timely manner to ensure route is properly documented.
• Must perform on-site surveys and attend field meetings required to ensure projects meet the delivery/ commitment dates identified.
• Required to meet with various municipalities and vendors to review project scope and to ensure positive communication is maintained.
• This is a contract to hire position paying between $32 - 45/hr.

We are a company committed to creating erse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years in the telecommunications industry with outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management experience.
• Fiber optic cable splicing and testing knowledge.
• ODTR Experience - Experience with EXFO fast reporter

Nice to Have Skills & Experience

- Experience with EXFO fast reporter

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

BitMEX is looking to hire a Community Support - (Part time, Chinese Speaker) to join their team. This is a part-time position that can be done remotely anywhere in Asia.

Title: State-to-State (S2S) Resolution Support

Hybrid Work Optional

locations Salem | ODOT | DMV - Headquarters

time type Full time

Agency: Department of Transportation

Salary Range: $3,429 - $4,622

Position Type: Employee

Position Title: State-to-State (S2S) Resolution Support

Job Description:

• Office Specialist 2 - State-to-State (S2S) Resolution Support
• Oregon Department of Transportation
• Driver & Motor Vehicle (DMV) Services Division
• Driver Services / Driver Specialty Unit
• Salem
• This position is open for recruitment and fully funded following the 2025 Special Legislative Session.

The role:

Join our state-to-state team where you will ensure accurate electronic transmission of driving record information to and from other jurisdictions while identifying and resolving duplicate driver's license and identification card credentials. Apply today!

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Resolve potential duplicate credential issuances with other jurisdictions.

• Review new issuance of commercial driver's license's (CDL's) to ensure all required driver history is received.

• Review daily reports and address work items.

• Respond to email inquiries and phone calls from other state help desks.

• Maintain a comprehensive knowledge of daily operational workflow systems, including the Oregon License Issuance and Vehicle Registration system (OLIVR), Microsoft Outlook programs and American Association of Motor Vehicle Administrators (AAMVA) Clearing House.

• Demonstrate knowledge and application of complex state and federal laws, regulations, policies and procedures related to the state-to-state program.

• Work in a standard office environment with hybrid work options available! Remote work available 2-3 days per week after training and trail service period is complete.

• To request a copy of the position description, which includes all duties and working conditions, please email.

What's in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• Public Service Loan Forgiveness opportunity!

Minimum qualifications:

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents;

OR

An associate degree in any field;

OR

An equivalent combination of education and experience.

What we'd like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

• Experience working in a constantly changing and fast paced environment.

• Experience in performing a variety of clerical functions with high attention to detail while balancing phone calls.

• Proven excellent customer service and time management skills.

• Experience working independently and within a team.

Need help?

• For questions, call or email.

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security's I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact. This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

#LI-ODOT

#LI-DNP

#LI-Hybrid

Office work, administrative, assistant,

Title: Infosec Customer Trust Analyst, Security Customer Enablement

Location:

This role will be remote, and based in Ireland or the UK.

Category: Business Operations

Job Description:

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with erse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next InfoSec Customer Trust Analyst, Security Customer Enablement that sits within our Enterprise Information Security Organization.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, erse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to support security awareness and education for Twilio sales teams and customers. 

Security Customer Enablement is responsible for maintenance of information security for our largest customers. This role requires an understanding of cybersecurity, compliance, technical knowledge, and strong interpersonal skills.

You will partner with Product, Legal and InfoSec teams to be the face of Security/Customer Trust. The Security Analyst role will be accountable for answering questionnaires with integrity, reviewing legal documentation, and at times may be representing Twilio Security during technical audits.

Responsibilities

• Independently manage and respond to security questionnaires, customer calls and more from Twilio’s largest and most regulated customers. This includes the review, understanding, and alignment of questionnaire requirements with company policies, practices, and controls.
• Collaborate closely with internal subject matter experts to gather and deliver accurate responses to Third-Party requests, ensuring alignment with industry standards and regulatory obligations.
• Identify and communicate potential security risks or gaps within questionnaire responses in collaboration with relevant teams.
• Maintain an up-to-date repository of questionnaire responses, reflecting the latest and most relevant information.
• Contribute to the enhancement of security questionnaire response templates and processes, aiding in their development and refinement.
  Thrive in an autonomous, fast-paced, collaborative environment, consistently delivering high-quality outputs within set deadlines.
• Cultivate and sustain productive relationships with internal stakeholders, facilitating the collection of accurate security details for Twilio's erse range of products and services.
• Propose innovative ideas to enhance team and organizational processes and procedures.
• Develop proficiency in comprehending legal language.
• Collaborate closely with the Audit Lead to orchestrate external Twilio Security audits, engaging internal stakeholders effectively.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values erse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

• 2+ years experience in customer facing technical roles engaging customers on various topics such as security, regulatory requirements, and risk management.
• 2+ years experience working with security concepts and technology, including encryption, networking, databases, telephony, email, LDAP, middleware, and applications ideally in a cloud environment, cloud and or API knowledge. Understanding of frameworks (e.g., SOC, NIST) is a plus.
• Comfort in conveying technical concepts both verbally and in written form, catering to a broad audience.
• Showcase meticulous attention to detail, with expertise in both grammatical rules and formatting. 
• Possess excellent time management, organizational, and multitasking skills.
• Demonstrate the ability to collaborate effectively with personnel at all levels within an organization.

**Desired:**Experience in business writing and/or technical writing.

• Previous involvement in overseeing security questionnaires or analogous compliance-related tasks.
• Knowledgeable of security or compliance audits and/or assessments.
• Experience reviewing and redlining contracts and legal documents from an InfoSec perspective.
• You have or would be willing to obtain certification(s) such as: Security+, SSCP, CISSP, CISA, GSEC, CCSP, CCSK, PMP, CRISC, CFCP, or similar.
• Experience with developing technical standards, and operational guidelines.
• Experience working with common security frameworks and regulatory requirements (e.g., FISC, CCPA, GDPR, PCI, SOC, ISO/IEC 2700X, COBIT, etc.).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Title: Sr. Injury Adjuster- UM

Location:This hybrid role requires an inidual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.

Type: Full-Time

Job Description:

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Sr. Injury Adjuster- UM, you will work within defined guidelines and framework, responsible to adjust attorney-involved, moderately complex bodily injury claims, and UM claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.

This hybrid role requires an inidual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Adjusts attorney-involved and non-represented soft tissue and moderately complex bodily injury claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims.
• Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.
• Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates.
• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
• Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution.
• Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication.
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• 2 years of auto claims adjusting experience.
• 1 year of injury adjusting experience.
• Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations.
• Proficient negotiation, investigation, communication, and conflict resolution skills.
• Demonstrated time-management and decision-making skills.
• Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.
• Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims.
• Ability to exercise sound financial judgment and discretion in handling insurance claims.
• Proficient knowledge of coverage evaluation, loss assessment, and loss reserving.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

• 4 or more years auto liability/casualty adjusting experience.
• 1 year or more experience in Uninsured motorist (UM) claims
• Ongoing professional development with a focus on Insurance
• Bachelors degree or higher

Compensation range: The salary range for this position is: $63,590 - $121,530**.**

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and inidual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Manager, Technical Account Management

Location: San Jose, Costa Rica

Will be able to  work from any existing Smartsheet  office or remotely within Costa Rica.

Job Description:

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

Smartsheet is looking for an experienced leader to help mentor, develop, and scale a team of Technical Account Managers (TAM). The right candidate has experience providing best-in-class support to customers, with the ability to manage and grow a dynamic team of TAMs in a fast-evolving program. You will bring customer-facing experience to help you properly mentor team members by providing the best path to success in this technical role. As a leader, you will help implement processes and procedures for improved efficiency across our team and the entire Services organization.

Working to support the Smartsheet TAM team, you are a resource for TAMs that operate as a single point of contact and business advisor to their Smartsheet customers. Your focus is to ensure that your TAM team will provide premier services aligned to the customer’s priorities to maximize their Smartsheet investment’s business value. The TAM position is revenue-generating as customers will pay an annual fee with a 24x7 on-call service.

You will report to our Senior Manager, Technical Account Management, and can work from any existing Smartsheet  office or remotely within Costa Rica.

Estimated Breakdown:

• 45% Team Performance and Coaching 
• 25% Operational Execution and Quality Assurance 
• 20% Strategic Alignment 
• 10% Change Management

You Will: 

• Team Performance and Coaching:
• Manage and mentor a team of new and experienced Technical Account Managers
• Conduct 1:1’s with assigned team members
• Help define and set team and inidual goals, provide ongoing performance feedback and prepare/deliver performance reviews and support attrition management activities
• Coaching on consultative customer approach, ROI articulation and business value delivery
• Motivate the team to provide consistent service for enhanced customer satisfaction, increased adoption, and prevention of customer churn
• Ensure team has proper training and tools required to be successful in their role
• Strong understanding of TAM the Premier Services portfolio, including all of our premium applications, integrations, and API
• Help define and set team and inidual goals, provide ongoing performance feedback and prepare/deliver performance reviews

Operational Execution and Quality Assurance

• Manage a large portfolio of customers (in excess of 40 or more customers)
• Drive execution consistency across assigned team for all TAM service offerings
• Participate in and drive quarterly customer pulse checks to ensure customer satisfaction and renewals
• Drive team performance metrics as defined by Professional Services for the TAM organization
• Guide TAMs to deliver services across the entire TAM Customer Engagement process 
• Serve as an escalation point when Manager presence is necessary for direct report’s key customer accounts
• Partner with peer managers to recruit and hire TAMs and make decisions around workload balance, capacity management and staffing assignments and challenges

Strategic Alignment :

• Participate in and drive quarterly customer pulse checks to ensure customer satisfaction and renewals.
• Partner with Sales, Product, Support and Professional Services to proactively align TAM services with new and existing customers
• Align with Product, Engineering, Sales, and Services team as a voice of the TAM team as required
• Create strategic relationships with key technical stakeholders within our customer organizations
• Change Management Champion new methodologies, tooling, and engagement processes
• Reinforce a culture of learning, agility, and business impact Recommend/Build/Refine programs and initiatives to drive continuous improvement and scale of the TAM program
• Accomplish other tasks as assigned

You Have: 

• 6+ years in a customer-facing role within Customer Success, Technical Support, Account Management, or Technical Account Management experience, preferably within Enterprise SaaS
• Strong leadership, process development, organization, team building and management, communication (verbal, written, and presentation), and interpersonal skills
• Understanding of RESTful APIs
• Ability to learn technical solutions and integrations as required
• Act as a role model to others and ability to lead by example
• Proven ability to engage with leaders in large-size companies
• Demonstrated capacity and passion for mentoring and team growth
• Exceptional critical thinking and problem-solving skills, with the ability to explain complex concepts clearly
• Passion for working with leading-edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
• Experience and success partnering across departments
• Willing to travel periodically based on customer and business need
• Prior or current Smartsheet experience is a significant plus for this role
• Bachelors (BA/BS) degree in Business, IT Engineering or other related fields strongly preferred
• 2+ years of prior management experience strongly preferred

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome erse perspectives and nontraditional paths—because we know that impact comes from iniduals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Title: Manager, Contact Center Operations

Location

Atlanta, Georgia, Phoenix, Arizona, Dallas, Texas, Tampa, Florida, Buffalo, New York, Houston, Texas

Employment Type

Full time

Location Type

Remote

Department

Insurance

Compensation

• Base Annual Pay $100K – $140K • Offers Equity

Department: Insurance

Job Description:

You could work anywhere. Why us?

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).

• Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.

• Disrupt a massive market and take us to a $5B business in the next few years.

• Be immersed in a talent-dense environment and greatly accelerate your career growth.

About the opportunity:

We are looking for a Manager, Contact Center Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.

You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.

Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.

How you will make an impact:

• Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.

• Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.

• Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.

• Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.

• Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.

Minimum requirements:

• 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment

• Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance

• Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes

• Track record of driving performance by managing inputs, not just outcomes

• Comfort working across onshore and offshore teams, ideally in a tech-forward environment

Ideal profile:

• You are a systems thinker who thrives on creating structure and accountability

• You have a track record of elevating performance and don’t shy away from tough conversations

• You bring urgency, clarity, and high standards to everything you do

• You take full ownership of your domain and don’t wait for others to tell you what to do

• You are energized by rolling up your sleeves, digging into data, and solving problems at their root

• You believe feedback is a gift and you proactively seek it

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Joinour team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Title: Manager, Customer Operations (Inbound Virtual Contact Center)

Location

Atlanta, Georgia, Dallas, Texas, Houston, Texas, Miami, Florida, Tucson, Arizona, Portland, Oregon

Employment Type

Full time

Location Type

Remote

Department

Insurance

Compensation

• Base Annual Pay $100K – $140K • Offers Equity

Department: Insurance

Job Description:

You could work anywhere. Why us?

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).

• Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.

• Disrupt a massive market and take us to a $5B business in the next few years.

• Be immersed in a talent-dense environment and greatly accelerate your career growth.

About the opportunity:

We are looking for a Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.

You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.

Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.

How you will make an impact:

• Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.

• Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.

• Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.

• Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.

• Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.

Minimum requirements:

• 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment

• Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance

• Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes

• Track record of driving performance by managing inputs, not just outcomes

• Comfort working across onshore and offshore teams, ideally in a tech-forward environment

Ideal profile:

• You are a systems thinker who thrives on creating structure and accountability

• You have a track record of elevating performance and don’t shy away from tough conversations

• You bring urgency, clarity, and high standards to everything you do

• You take full ownership of your domain and don’t wait for others to tell you what to do

• You are energized by rolling up your sleeves, digging into data, and solving problems at their root

• You believe feedback is a gift and you proactively seek it

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market