Title: Community Service Coordinator

Location: Remote - USA

Job Description:

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.

The Community Service Coordinator will provide administrative support to Clover’s telephone care coordination team composed of RN Care Managers and assist members with access to resources available in their community. 

As a Community Service Coordinator, you will:

• Provide coordination assistance for ongoing and new clinical initiatives (e.g. medication adherence, readmission prevention) that has overlap/hand-off between the Nurse Practitioners and RN Care Managers.  
• Effectively complete non-clinical tasks and care coordination (i.e. assisting with setting up transportation, contacting provider offices to confirm fax is received, contacting pharmacy to ensure refill was submitted, etc).
• Collaborate with RN Care Managers, appropriately escalating clinical tasks  that are identified during their member outreaches.
• Track discharge summaries and upload them into our EMR system to allow for ongoing case management through our Readmission Prevention Program.
• Assist members with obtaining and completing applications for community/income based resources.

You should get in touch if:

• You have a High School Diploma and/or GED.
• You're bilingual in English/Spanish (strongly preferred).
• You have excellent customer service and communication skills (verbal and written). 
• You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc.).
• You have experience with social service resources and applications.
• You have professional experience in Medicare, Medicaid, or health care settings a plus; those with medical claims or past roles in health care provider settings are strongly encouraged to apply.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven iniduals with erse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $36,000 to $44,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

Title: SIU Investigator - P&C (Mid-level) - Multi-line

Location: ME, VT, NH, MA, CT, RI, DE, MD or Washington DC.

Type: Full-Time

Job Description:

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience.

This role is remote eligible. However, you must live in the assigned territory which is ME, VT, NH, MA, CT, RI, DE, MD or Washington DC. There may be occasional business travel.

What you'll do:

• Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.

• Participates in the development of fraud prevention strategies.

• Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.

• Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.

• Makes recommendations within defined authority guidelines.

• Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.

• Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.

• May serve as a resource team member on specific matters through demonstrated skill or training.

• Assists with the delivery of fraud awareness training initiatives in a defined environment.

• Handles CAT duty responsibilities as business requires.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma (GED).

• 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.

• Proven investigatory skills.

• Experience obtaining statements from various parties to incidents, witnesses, and suspects.

• Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.

• Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.

• Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.

• Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.

What sets you apart:

• SIU experience conducting low to complex PNC fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience.

• Strong background with multi-line SIU investigations

• Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.

• US military experience through military service or a military spouse/domestic partner

Compensation range: The annualized range for this position is: $77,120 - $147,390. This is an hourly position.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and inidual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Customer Service Representative - Navarre Clinic - Part Time

Location: Navarre United States

Job Description:

As a Customer Service Representative at Santa Rosa Medical Group you'll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, and student loan assistance for eligible roles.

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills and Abilities

• Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
• Strong verbal and written communication skills, ensuring clear and professional interactions.
• Ability to handle high call volumes and multi-task across different customer service platforms.
• Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Title: Care Manager (Remote)

Job ID: 21643

Job Function: Medical Management

Location: Baltimore, MD, United States

Campus: MD-Baltimore-Canton Crossing

Career Band: BDB

Status: Full-Time

Job Description: **Resp & Qualifications**

**PURPOSE:**

We are looking for an experienced Care Manager to support our Maryland Medicare enrollees. Under minimal supervision, the Care Manager researches and analyzes a member's medical and behavioral health needs and healthcare cost drivers. The Care Manager works closely with members and the interdisciplinary care team to ensure members have an effective plan of care and positive member experience that leads to optimal health and cost-effective outcomes. We are looking for an experienced professional to work remotely from within the greater Baltimore metropolitan area. The incumbent will be expected to come into a CareFirst location periodically for meetings, training and/or other business-related activities. Bi-lingual / Spanish speaking a plus!

ESSENTIAL FUNCTIONS:

• Identifies members with acute/complex medical and/or behavioral health conditions.  Engages onsite and/or telephonically with member, family and providers to develop a comprehensive plan of care to address the member's needs at various stages along the care continuum. Identifies relevant CareFirst and community resources and facilitates program, network, and community referrals.
• Collaborates with member and the interdisciplinary care team to develop a comprehensive plan of care to identify key strategic interventions to address member's medical, behavioral and/or social determinant of health needs. Engage members and providers to review and clarify treatment plans ensuring alignment with medical benefits and policies to facilitate care between settings. Monitors, evaluates, and updates plan of care over time focused on member's stabilization and ability to self manage. Ensures member data is documented according to CareFirst application protocol and regulatory standards.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Licenses/Certifications Upon Hire Required:

• RN  - Registered Nurse - State Licensure And/or Compact State Licensure RN- Registered Nurse in MD, VA or Washington, DC.

Experience: 5 years clinically related experience working in Care Management, Discharge Coordination, Home Health, Utilization Review, Disease Management or other direct patient care experience. See additional information below if Care Manager position is behavioral health focused.

Preferred Qualifications:

• Bachelors degree in nursing.
• Experience with adult and pediatric care coordination for Maryland Medicare enrollees.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of clinical standards of care and disease processes.
• Ability to produce accurate and comprehensive work products with minimal direction.
• Ability to triage immediate member health and safety risks.
• Basic understanding of the strategic and financial goals of a health care system or payor organization, as well as health plan or health insurance operations (e.g. networks, eligibility, benefits).
• Excellent verbal and written communication skills, along with the telephonic and keyboarding skills necessary to assess, coordinate and document services for members.
• Knowledgeable of available community resources and programs.
• Proficient in the use of web-based technology and Microsoft Office applications such as Word, Excel and PowerPoint.
• Ability to provide excellent internal and external customer service.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $72,216 - $143,429

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an inidual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

CHPMD Medicaid

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Title: Outbound Reservations Specialist

Location: Nevada, USA 

Job type: Remote

Job Description:

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Description

Outbound Reservations Sales Specialist – Create Dream Vacations & Drive Results!

Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where performance and results are rewarded? As an Outbound Reservations Specialist, you’ll be at the forefront of helping our valued owners plan their next dream getaway while meeting and exceeding sales goals.

We’re looking for highly motivated iniduals with exceptional selling skills, the ability to build strong owner relationships, and a drive to convert conversations into bookings. If you’re competitive, goal-oriented, and eager to maximize your earning potential, this is the role for you!

Why Join Us?

Imagine engaging with owners who are excited to hear from you, guiding them toward exclusive vacation opportunities, and closing sales that turn their travel dreams into reality!

You’ll start with immersive training to become an expert in overcoming objections, tailoring offers, and mastering our vacation products. With a work-from-home opportunity, you’ll have the flexibility to build rewarding connections and achieve success from the comfort of your home.

Start Date: Friday, January 23rd, 2026

Training Schedule (4 weeks):

Monday - Friday: 6:00am to 3pm PST

Post Training Schedule:

Set schedule will be provided towards the end of training. Hours of Operation:

Tuesday - Friday: 8:30am to 5:00pm PST

Saturday: 6:00am to 2:30pm PST

Off: Sunday & Monday

This is a fully virtual work from home sales position for candidates who reside in the state of Nevada only. Candidates who reside outside of this state will not be considered. 

How You'll Shine:

• Drive Sales & Revenue: Use your persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings.

• Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions.

• Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions.

• Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers.

• Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodations, and addressing any concerns.

• Educate & Upsell: Inform owners about vacation club benefits, upgrades, and protection plans that enhance their travel experiences.

• Exceed Performance Goals: Strive to meet and exceed key performance metrics, including call conversion rates, revenue targets, and customer satisfaction scores.

• Advance Your Career: Outbound is a high-performing, specialized queue where top sellers have successfully transitioned into leadership and growth opportunities in ORS, Wyndham Cares, and VOA.

What You'll Bring:

• Proven sales experience (cold calling, outbound sales, or high-volume customer contact preferred)

• Strong negotiation & closing skills with a track record of exceeding sales goals

• Competitive, goal-driven mindset with a passion for helping customers say “yes”

• Excellent communication & active listening to build trust and uncover needs

• Ability to multitask and remain resilient in a dynamic, results-focused environment

• What is required for me to work from home?

• Quiet workplace free of distractions and background noise

• High speed internet requirements Download speed of 20 mbps and upload speed of 3 mbps average ping below 100m

• Must be able to hardwire computer directly to a router

• Must have own personal device with a working camera to be used for the first week of training (until our computers reach your home)

• Intermediate computer proficiency and ability to troubleshoot technical issues while at home

How You'll Be Rewarded:

We offer a erse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Legal Assistant

Location: Brisbane,QLD Australia

ID: req4200

hybrid

Job Description:

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.

What are we looking for?

Our Superannuation & Disability Insurance Law team is growing, and we are now seeking an experienced Legal Assistant to join our Brisbane team. This is a full time, permanent role and flexible work arrangements will be considered. Your energy and drive will be integral in achieving successful outcomes along with your positive approach to your work.

Your daily duties will include:

• Provide a great level of care and support to our clients in a professional manner
• Build strong relationships with our clients, internal and external stakeholders
• Support the team with general file management and administration
• Coordinate appointments for our lawyers, medico-legal appointments for our clients, conferences and mediations
• Communicate with clients, insurers and other professionals both in writing and verbally
• Prepare legal correspondence and compiling court documents
• Prepare matters for conferences and hearings.

What will you bring?

You will be an experienced Legal Assistant with a passion for social justice and generating positive outcomes for clients. The following experience and skills will ensure your success in this position:

• Previous experience in legal support or business administration
• A natural passion for helping people and high level of empathy
• Exceptional experience in communication and customer service
• Excellent written and drafting skills
• Recognise the importance of attention to detail and time management
• Demonstrated organisational skills and the ability to multi-task
• Ability to work autonomously as well as in a team environment
• A willingness to learn
• Proactive approach and initiative
• Available to work 38 hours per week, between the hours of 8:30am - 5pm Monday to Friday.

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values ersity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

**Title:**Union Services Assistant

Job Description:

Union Services Assistant

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.

What are we looking for?

An exciting opportunity is now available to join our Union Services team on a Part Time, 3 day per week basis in our Perth office.

In the unique role of Union Services Assistant, you will work closely with our Union Services Coordinator in all aspects of administrative assistance and union relationship support. You will also be responsible for the triage and management of incoming legal referrals from unions on behalf of their members from across various states and jurisdictions.

Your responsibilities will include:

• Providing administrative support to the Union Services Coordinator including event planning and execution
• Triaging and managing legal referrals from unions as per our procedures
• Liaising with members, their union and our legal teams
• Following up prospective union clients and ensuring all information is captured accurately
• Union relationship and internal stakeholder support
• Attending events (when required)
• Preparing correspondence and reports

What will you bring?

A passion for making a difference together with a strong alignment to the union movement would make you the ideal candidate for this role. We also ask that you have demonstrated experience with administrative tasks, together with:

• Superior customer service skills
• An ability to build rapport with members
• An ability to show empathy, compassion and to handle sensitive information with discretion
• Outstanding communication skills and an eye for detail
• Organised and proactive approach to your work
• Ability to confidently multi-task
• Confidence in working autonomously
• Enthusiasm to learn
• A team player

Knowledge of the union movement and/or an interest in the Australian legal system will be looked upon favourably.

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values ersity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

Title: Quality Analyst

Location: Melbourne Australia

Job Description:

"It begins at Bendigo Bank"

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

It starts here. With Bendigo Bank… and you.

About the opportunity

Join us in this newly created and crucial role to help us build up the quality of our customer service. This is a fantastic opportunity to contribute to a positive and supportive team culture while making a real difference in our customers' lives by reviewing interactions, identifying trends, coaching staff, and collaborating with leadership across our Contact Centre. This role can be based in any of our corporate office locations in Melbourne, Brisbane, Bendigo, or Adelaide.

In this role you'll get to…

• Review customer interactions to ensure compliance and quality.
• Identify trends and systemic issues impacting service quality.
• Provide coaching and training to staff to improve performance.
• Collaborate with leadership to implement quality improvements.
• Contribute to regular calibration sessions and provide feedback.

What you'll bring to the role

You will have a genuine passion for customer service. You'll be able to support the uplift of our customer experience whilst also supporting our people in the process. You'll be proactive in 'calling out' improvements but also to recognise a 'job well done'.

To be successful in the role you will have:

• Proven QA experience: Demonstrated ability to provide constructive feedback to peers and team leaders and effectively engage with stakeholders across the bank.
• Data analysis & reporting: Proficiency in using Excel and Power BI for data analysis and reporting. Experience with call evaluation forms (e.g., AWS).
• Customer focus: Deep understanding of customer needs and the ability to improve customer experience.
• Financial services knowledge: Ideally within customer interactions within a financial institution.
• Project setup & implementation: Ability to contribute to the setup and implementation of QA processes and procedures.

So, why work with us?

• Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you - and that gets more and more erse every day.
• Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You'll also get access to a great range of benefits, including:

• Hybrid work? Flexible hours? A compressed work week? Our flexible work options are designed to suit your life. This role can be based in any of our office locations in Melbourne, Brisbane, Bendigo, or Adelaide. We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.
• Health and well-being support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Take your learning to the next level through opportunities like our corporate university 'BEN U' or at an external provider of your choice.

We're making better, bigger. And we'll get there with you

Could you be our newest team member? Now's the time to set your sights even higher - on the future you and the future career you deserve. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!

We believe a erse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring ersity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that ersity makes every team stronger, so even if you don't tick every box we still want to see your application!

We love the support recruitment agencies give our businesses every day, however, we have got this. Our superstar talent advisors will reach out to our fabulous panel if we need a helping hand.

Title: Copy of Customer Success Manager 

Location: United States

Work Type: Remote, Full Time

Job Description:

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our erse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

We're looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact-someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals.

Key Responsibilities

• Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.

• Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.

• Build trusted relationships: Engage stakeholders across all levels of the institution-from administrators and faculty to executive leadership-to strengthen advocacy and partnership.

• Act as the customer's voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies.

• Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal.

• Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success.

Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events.

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech.

• Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets.

• Strong ability to build and maintain executive-level relationships within higher education institutions.

• Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity.

• Excellent communication, presentation, and storytelling skills-able to articulate value and outcomes clearly to erse audiences.

• Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy.

• Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.).

• A collaborative teammate with a growth mindset, resilience, and a passion for education.

Success Metrics

• Achieves or exceeds renewal and upsell targets.

• Drives adoption and demonstrable customer outcomes.

• Expands relationships across institutional stakeholders.

• Maintains high customer health and satisfaction scores (NPS/CSAT).

• Generates qualified cross-sell referrals in partnership with Sales.

• Builds advocates who amplify the customer story within the education community.

The expected annual base salary range for this position is: $XXX,000/year to $XXX,000/year. This position is bonus eligible / commission-based.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work.

Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate ersity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

Total Loss Representative

Location: Lincoln United States

Job Description:

Total Loss Representative

Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative and a positive attitude? Do you have strong customer service and time management skills? If so, this Total Loss Representative opportunity could be a great fit for you!

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We are proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As a Total Loss Representative, you will have the opportunity to help parties that have suffered a total loss to their vehicle. You will evaluate, negotiate and settle assigned auto total loss claims with client/members and claimants. This includes following the total loss settlement process and monitoring rental costs by working closely with appraisers, rental facilities, body shops, and salvage vendors. You will maintain an effective diary system, manage file inventory, and adhere to company and state rules and regulations.

What It Takes to Join Our Team:

• Experience with material damage claims including but not limited to auto, boats, motorcycles, and recreational equipment.
• College degree or equivalent required.
• High attention to detail.
• Service-oriented attitude.
• Excellent oral and written communication.
• Possesses strong interpersonal and organizational skills and analytical ability.
• Must be PC literate and able to effectively use our systems. Familiarity with Outlook, Microsoft Word, and Excel is preferred.
• Ability to work from our office located in Lincoln, Nebraska.

What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!

If you're interested in joining a company that has a long history of stability, one that appreciates its employees, and offers great benefits, we invite you to apply today. Farm Bureau....where the grass really IS greener!

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.

Title:Senior Customer Service Representative

Location: Montgomery United States

Job type: Remote

Job Description:

Job Title: Senior Customer Service Representative

This position is fully remote, but candidate must reside within 50 miles of a Veterans Affairs Medical Center (VAMC) or Veterans Benefits Administration (VBA) Regional Office. NOTE: VA Clinics and Community-Based Outpatient Clinics (CBOCs) do not meet this requirement.

Hiring for the following shifts:

• 8:00AM-4:00PM ET
• 4:00PM-12:00AM ET
• 12:00AM-8:00AM ET

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek iniduals with a strong passion for what we do and our commitment to quality service.

Summary - This position is a contingent opportunity and would begin work upon the contract award.

The Veteran Experience Office (VEO) is part of the U.S. Department of Veteran Affairs and its purpose is to improve how Veterans, their families, caregivers, and survivors interact with the VA. The VEO Call Center connects callers to benefits (VHA), health care (VBA), and memorial services (National Cemetery) to foster efficiency and effectiveness across multiple VA programs.

The Senior Customer Service Representative (Senior CSR) provides high-quality customer service and advanced support to Veterans, Service Members, their families, caregivers, and survivors contacting the Veterans Experience Office (VEO) Call Center. In addition to handling complex inquiries, the Senior CSR serves as a mentor and resource for customer service representatives, assists supervisors with workflow monitoring, and helps ensure service delivery meets or exceeds performance standards.

Essential Duties and Responsibilities

• Handle calls on the supervisor escalation queue and overflow calls when customer demands exceed agent resources
• Provide service recovery when caller expresses dissatisfaction with agent interaction
• De-escalate aggravated callers when warranted
• Handle calls from frequent and/or disruptive callers in the Veteran First Queue
• Provide 1:1 training periodically
• Coordinate and handle nesting and coaching responsibilities with new agents
• Enter exceptions for agents in Workforce Management software, with supervisor approval
• Conduct User Acceptance Testing (UAT) for CRM and other software releases
• Approve urgent, time sensitive, and high priority (Priority 1 and Priority 1 Other) cases.
• Troubleshoot basic agent technology issues
• Advise supervisor on team performance
• Participate in call calibration activities
• Maintain confidentiality of callers and protect sensitive information (personal data, medical data)
• Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Qualifications

• Must be located within 50 miles of a Veterans Affairs Medical Center (VAMC) or a Veterans Benefits Administration (VBA) Regional Office. NOTE: VA Clinics and Community-Based Outpatient Clinics (CBOCs) do not meet this requirement.
• High school diploma or GED
• Minimum one year of customer service experience in a professional office-based environment (virtual or in-person) OR six (6) months of consecutive call center or contact center experience
• Demonstrated experience handling escalated customer issues, supporting peers, or serving as a resource for others.
• Excellent written and oral communication skills
• Strong technology skills and ability to navigate multiple computer systems simultaneously
• Strong data entry/typing skills with a high degree of accuracy
• Strong interpersonal and de-escalation skills, with the ability to remain calm under pressure
• Ability to troubleshoot basic technical issues and support frontline staff with common challenges.
• Ability to hardwire to high-speed internet (i.e., min 25 Mbps download and 10 Mbps upload, both without any delay) for technical setup
• Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction

Preferred Qualifications

• Prior experience in a Customer Service Representative role with the VEO
• Experience working in a call center or contact center
• Experience working in a virtual environment
• Experience providing mentoring, coaching, or training to team members.
• Familiarity with the military and veteran community programs

Other Requirements

• Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.
• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an inidual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Time Management - Effectively prioritizes tasks, manages workload, and meets deadlines while maintaining accuracy and quality of work.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and inidual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Demands: Must have a home office setup. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

Work Environment: The noise level in the work environment is usually quiet.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Compensation is based on geographic location and experience. Wages are available upon request.

Title: Coordinator

- Program/Event (West Coast)

Location: Boise United States

Job Description:

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Coordinator will be responsible for executing logistics for pharmaceutical educational events and ensuring that commitments are met on schedule and within budget. This person must maintain consistent communication with various internal and external stakeholders in a high-volume, deadline-driven environment.

What You'll Do

• Database management - manage promotional educational programs within the proprietary system
• Budget management - assisting customer representatives with their program planning budget to ensure they meet customer business rules and guidelines
• Selection or confirmation of venue, menu, audiovisual, and air/ground transportation arrangements
• Coordinate payment with venues/caterers and any other vendors
• Frequent daily communication with sales representatives and faculty as needed
• Review all venue contracts for accuracy/ensure customer compliance requirements are met
• Ensuring all event materials are complete and accurate
• Work closely with other team members to ensure successful execution of events
• Adherence to various policies (i.e., confidentiality, sensitive communication, intellectual property)
• Effectively manage a high volume of events while also responding to emails and phone calls
• Manage and monitor a high volume of emails daily.
• Cover after-hours phone line 5pm-midnight on a rotated basis (weeks selected by coordinator)

Requirements

• High School diploma or equivalent; College Degree Preferred
• 1+ years experience in field or related area (Sales, Hospitality, Pharmaceutical, Medical Industry, and Customer Service)
• Pharmaceutical Speaker Bureau experience is a plus
• Pharmaceutical Event Planning experience is a plus
• Strong analytical and problem-solving skills
• Professional and clear oral and written communication and etiquette skills to successfully manage high phone and email volume
• Demonstrate ability to work in a fast-paced environment, changing planning activities and/or multitasking often to meet fluctuating customer /company priorities
• Proficiency in MS Office, Word, Excel (e.g., financial calculations, pivot tables, VLOOKUP's), and Gmail preferred
• Located in PST or MST, or willing to work in those timezones.

Nice to Have

• Exceptional attention to detail
• Ability to work and thrive in a team atmosphere
• Positive attitude and maintain a "Whatever it Takes" attitude
• Ability to take on additional ad hoc tasks as needed to support the team
• Ability to maintain productivity while performing repetitive planning tasks every day

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $22 - $28 per hour
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each inidual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

#LI-Entry

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_[email protected].

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

×

What sets us apart

• Public Benefit Corporation
• Work Anywhere
• Veeva Giving
• Corporate Citizenship
• Employees are Shareholders
• Non-Competes

Public Benefit Corporation

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

Veeva's public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

Work Anywhere

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Read More →

Veeva Giving

At Veeva, we believe in giving back. Veeva's support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the inidual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don't dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Corporate Citizenship

Veeva's core values - do the right thing, customer success, employee success, and speed - guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As iniduals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

Read More →

Employees are Shareholders

Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company's growth.

Non-Competes

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee's fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

Read More →

News and recognition

Veeva in Top 100 Most Reliable Companies

Fastest-Growing Company for 5 Years, Future 50 for 2 Years

New York's Noncompete Bill Is A 'Big Domino To Fall'-And The Broadest Ban Yet-In A Growing Movement Against Them

Veeva's Peter Gassner Combine's Today's Execution with Tomorrow's Vision

Grow, contribute and be recognized

"Veeva's engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work."

• Jacob Marcus

VP, Engineering

"I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster."

• Shilpa Chandermohan

Software Engineer

"As a software engineer at Veeva, I'm proud to be doing meaningful work building clinical trial software that will benefit so many people."

• Durward Denham

Software Engineer

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Associate Product Manager, Wealth Management

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Associate Product Manager supports ongoing initiation and maintenance of Kaplan's education and review products for the Wealth Management line. He/she works with a variety of internal teams to assist in the production of Wealth Management Products. The Associate Product Manager helps ensure content and product enters into the Value Stream for release. This role supports content and product in the production process.

Key Responsibilities

• Assists with the strategic planning and product development activities associated with their product line through analysis and insight generation based on available data such as feedback from customers and stakeholders, competitive intelligence, or other sources of relevant information
• Assure that the necessary communication takes place between the product group and the relevant functional groups (i.e., sales, marketing, student support, regulatory filing, etc.) needed to support the strategic goals of products and initiatives
• Support sales and marketing activities associated with the products, evaluate revenue, trends, and investigate and take corrective actions when customer issues arise
• Assists with PSF creation, development, and delivery for value stream and wealth management teams
• Ensures content needed for instructor-facing platforms is ready for LMS placement, reviewed and accurate prior to release
• Completes functionality review of "public" product releases confirming delivery is accurate and effective for our clients and students
• Supports KPE Class Coordinator on the functionality review of all "private and university" class releases
• Troubleshoot LMS and BDS issues and report as needed

Minimum Requirements

• Bachelors degree or related degree in General Studies     
• 6+ years of experience in General Product Knowledge, Customer Service, Technical Support and IT experience    
• Easily adapt to internal systems and familiarity with Learning Management Systems
• Proficient at Microsoft Office (word, excel, PPT)         
• Attention to detail, quickly adjusts to changes and timelines, strong ability to work on multiple tasks/projects at once, able to work in a fast pace environment
• Proactive, project/product focused, and detail oriented

Beyond base salary, our comprehensive total rewards package includes:

• Remote work provides a flexible work/life balance
• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Comprehensive health benefits new hire eligibility starts on day 1 of employment
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) ersity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

For full-time positions, Kaplan has three Salary Grades. This position is Salary Grade B: $64,819 to $162,047. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.

#LI-Remote

#LI-AM1

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Education Advising

Business Unit

BU00117 College for Financial Planning

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values ersity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that ersity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.

Health Program Representative II

Location:

NV-LAS VEGAS, 3634 S MARYLAND PKWY

OH-MASON, 4241 IRWIN SIMPSON RD

MO-ST LOUIS, 1831 CHESTNUT ST

IN-INDIANAPOLIS, 220 VIRGINIA AVE

Job Description:

Anticipated End Date:

2026-01-02

Position Title:

Health Program Representative II

Job Description:

Health Program Representative II

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Health Program Representative II is responsible for providing initial contact between distinct Care Management programs and specific identified members. Under general supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features.

How you will make an impact:

• Gathers and records appropriate member information in accordance with policies and procedures via telephone.

• Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.

• Records call details and utilize call scripts as needed based on client requirements.

• Directs member inquiries to appropriate clinical staff.

• Initiates referrals and manages consults from clinicians for participants registered in Care Management.

• Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.

• Contacts physician offices to obtain demographic information or related data as needed. Mentors less experienced Health Program Advocates.

Minimum Requirements

• HS diploma or the equivalent and a minimum of 6 months experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Able to multi-task strongly preferred.

• Strong verbal and written communication skills strongly preferred.

• Call center experience strongly preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $17.11/hr to $26.97/hr.

Locations: Nevada, Ohio

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

CUS > Care Reps

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Title: Customer Experience  Associate Director

, Patient & Care Partner

Location: Princeton United States

Job Description:

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary:

We are seeking an experienced Associate Director, Customer Experience (Cx), Patient & Care Partner to lead the design and delivery of patient-centric, digital-human hybrid experiences. In this role, you will translate patient and care partner insights into services and features that measurably enhance the COBENFY journey. You will partner closely with cross-functional teams-including brand marketing, omnichannel operations, digital product, B&IT, data, and legal-to deliver solutions that drive successful treatment starts and sustained adherence. Additionally, you will serve as a visible champion for patient-centricity by engaging with external stakeholders-such as advocacy groups, peer support organizations, and advisory boards-and collaborating with field teams to amplify patient voices and bring real-world insights into experience design.

Key Responsibilities:

• Patient & Care Partner Onboarding & Initiation Strategy/Execution. Develop and execute strategies that simplify and optimize the onboarding experience, ensuring patients and care partners feel supported from the moment of prescription through treatment initiation. You will design frictionless enrollment pathways, clear education touchpoints, and proactive support mechanisms that enable confident treatment starts.

• Evolve our approach and strategy for connecting iniduals with others who have lived experience. Lead the design and execution of programs that foster meaningful peer-to-peer connections. You will ensure these initiatives are seamlessly integrated into the broader patient experience ecosystem and deliver measurable outcomes in engagement, treatment adherence, and overall satisfaction.

• Own and manage the product backlog, ensuring clarity, alignment, and prioritization based on business value and customer impact.

• Collaborate with brand, omnichannel, B&IT, data analytics, and third-party vendors to deliver patient-centric features and enhancements.

• Validate solutions using prototypes, cocreation, pilots, and iterative testing.

• Conduct and interpret user research, patient interviews, journey mapping, and feedback analysis to identify unmet needs and pain points.

• Partner with analytics teams to track patient experience metrics (e.g., NPS, satisfaction, access measures, digital engagement).

• Monitor industry trends, competitor offerings, and regulatory changes in the behavioral health market.

• Build and nurture relationships with patient advocacy groups, peer support organizations, external partners, and field teams to amplify patient and care partner voices.

• Collaborate with field colleagues to ensure alignment on experience initiatives and gather real-time insights from in-market interactions.

• Engage directly with patients and care partners through interviews, advisory panels, and co-creation sessions to ensure solutions reflect real-world needs.

• Serve as a visible champion for patient-centricity, fostering trust and transparency in all external and field-facing interactions.

• Align with operational teams to ensure smooth implementation, adoption, training, and change management.

• Work closely with legal, compliance, medical, and privacy teams to ensure all solutions meet regulatory standards

• Act as the primary liaison between business stakeholders and development teams.

• Define success metrics for product features and overall customer experience performance.

• Monitor product performance post-launch and prioritize enhancements based on data.

• Report progress, risks, and opportunities to leadership and key stakeholders.

• Champion a culture of innovation by identifying emerging technologies, tools, and best practices to enhance patient and caregiver experiences.

• Drive continuous improvement through iterative design, testing, and optimization of CX solutions.

• Lead pilots and proof-of-concept initiatives to validate new approaches before scaling.

• Monitor evolving patient needs, market trends, and digital engagement strategies to proactively adapt the experience roadmap.

Key Qualifications & Experience:

• Bachelor's degree in business, healthcare administration, marketing, product management, design, or related field.

• 6-10 years of experience in product ownership, CX strategy, service design, or digital product management.

• Proven track record in developing and executing CX strategies that improve satisfaction, loyalty, and retention.

• Strong understanding of patient journeys, clinical operations, and healthcare compliance.

• Experience leading through cross-functional teams (marketing, product, sales, tech), internal concept and content review processes, and leading large-scale initiatives

• Excellent communication, stakeholder management, and decision-making skills.

• Advanced degree (MBA, MPH, MS in Health Informatics, etc.)

• Certifications in Customer Experience Management or Design Thinking.

• Knowledge of Agile/Scrum methodologies for product development.

• Exceptional communication, emotional intelligence, and stakeholder management skills.

• Ability to influence executive leadership and foster a customer-centric culture

• Customer empathy and human-centered design

• Analytical thinking and data-driven decision-making

• Strategic planning with strong execution discipline

• Collaboration and cross-functional alignment

• Attention to detail while maintaining a broad strategic view

• Adaptability in a regulated and fast-evolving environment

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Princeton - NJ - US: $164,990 - $199,933

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, inidual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

• Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our inidual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at [email protected]. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1597918 : Customer Experience

Title: Global Customer Innovation and User Experience Lead

People Organization

Location: Tampa United States

Job Description:

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Are you passionate about creating exceptional customer experiences and driving excellence? Join us as our new Global Customer Innovation and User Experience Lead, and help shape a customer-centric culture that puts users at the heart of everything we do in our People Organization. If you're ready to make a real impact in a global organization, we want to hear from you! Candidates outside of HR will be considered! #HRJobs #CustomerExperience #HRExcellence #Leadership #JoinOurTeam

We are seeking a strategic, design-minded Global Customer Innovation and User Experience Lead to reimagine how employees and People managers (our customers) interact with HR tools and processes. This role will serve as the employee advocate and UX champion within the People Services Organization-bringing a consumer-grade lens to every process, ensuring tools are intuitive, simple, and reduce the need for 'help' documentation or support. This role is vital in fostering a culture of customer-centricity within People Services, ensuring that every employee interaction reflects our commitment to excellence and alignment with our organizational goals. This position will leverage cutting-edge technologies, including AI and predictive analytics, to proactively anticipate employee needs and improve service delivery. Applicants with no prior HR experience will be considered

Key Responsibilities:

• Design with the End User in Mind: Partner with People process owners and HRIS teams to ensure all tools and programs are designed through the lens of the employee or manager experience.
• Drive Human-Centered Design: Facilitate employee co-design sessions, empathy mapping, journey mapping, and usability testing for new or updated People processes and systems.
• Simplify the Complex: Translate multi-step People processes into intuitive, user-friendly workflows, eliminate unnecessary clicks, jargon, process-steps and documentation wherever possible.
• Prototype & Test: Develop and test low-fidelity prototypes and mock-ups to validate usability before full-scale deployment.
• Advocate for Embedded Guidance: Promote and help build in-tool guidance (e.g., smart prompts, tooltips, embedded help) to reduce reliance on static "how to" documents.
• Benchmark Against Best-in-Class: Stay on top of consumer experience trends (e.g., e-commerce, mobile UX) and continuously bring innovation and inspiration to People process design.
• Feedback Loop Creation: Establish feedback mechanisms (surveys, in-tool prompts, focus groups) to continuously improve People digital experiences.
• Cross-Functional Collaboration: Work closely with IT, HRIS, Digital Workplace, Communications, and People program leads to ensure a cohesive and consistent experience

Required Qualifications:

• 6+ years experience in employee experience, HR operations, user experience design, or a similar function.
• Strong grasp of design thinking, human-centered design principles, or UX methodology.
• Proven ability to simplify complex processes with a customer-first mindset.
• Customer Focus group specialist who brings best practices recruiting, facilitating and analysing customer insights from focus groups and surveys
• Skilled in qualitative research design and methods (depth interviews, focus groups, online communities, diary studies, user research), including moderation and data analysis
• Excellent communication skills and the ability to influence cross-functional teams.
• Experience working with Workday or similar HRIS tools a plus.

Preferred Qualifications:

• Experience in customer centric transformations or customer digital adoption projects.
• Background in service design, product design, or consumer-facing technology.
• Familiarity with tools like Figma, Mural, Qualtrics, or similar for prototyping, benchmarking and testing.

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Tampa - FL - US: $122,910 - $148,938

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, inidual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

• Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our inidual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at [email protected]. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1597746 : Global Customer Innovation and User Experience Lead, People Organization

Title: Life Insurance New Business Service Representative

93088

Location: San Antonio United States

Job Description:

Location Designation: Hybrid - 4 days per week

Business Unit Overview

Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our erse team, you will have the opportunity to shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.

Role Overview:

Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Service Representative, you will support the agents practice by managing insurance policy applications as they move through the new business process. Representatives use their solid knowledge of our systems and processes to assist agents with their questions and process service requests with ease. Whether our agents are looking to expedite applications, make a change to an insurance policy, or help their client with a service request, you will be equipped to help them do so.

What You'll Do:

• Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication

• Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters

• Assist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process

• Answer incoming calls, greeting customers and potential agent candidates may be required

• Assist with in-person responsibilities to provide the support required of the Agents and Agency Managers within the General Office.

What You'll Bring:

Required Skills

• The ideal candidate should have 2 or more  years of customer service and administrative experience

• Strong computer skills with proficiency in the Microsoft Office Suite

• Demonstrated ability to multitask effectively

• Strong written and verbal communication skills required

• Assist with in-person responsibilities to provide the support required of the Agents and Agency Managers within the General Office.

Preferred Skills

• Associates, or Bachelor's degree preferred, or equivalent years of related experience

Training & Development

Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Shift Information

This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM - 5:00 PM during the work week.

Salary

Competitive full-time base salary, overtime eligibility plus target bonus

Benefits

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program

Career Opportunities

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.

Pay Transparency

Salary Range: $43,000-$47,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to inidual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our erse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where iniduals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID: 93088

Account Service Manager

Job Description:

Account Service Manager

locations

IN-INDIANAPOLIS, 220 VIRGINIA AVE

OH-MASON, 4241 IRWIN SIMPSON RD

OH-COLUMBUS, 8940 LYRA DR, STE 300

KY-LOUISVILLE, 3195 TERRA CROSSINGS BLVD STE 203-204 & 300

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

A proud member of the Elevance Health family of companies, CarelonRx (for

merly IngenioRx) leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.

The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts.

How will you make an impact:

• Provides strategic planning and account management for large accounts.
• Directs and manages the administration of contractual requirements and obligations.
• Manages the new and renewal implementation process for accounts.
• Interfaces with operations to ensure smooth delivery of services.
• Maintains ongoing account relationships at multiple levels throughout the customers' organizations.
• Makes recommendations for improvements to meet customers' expectations.
• Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
• Coordinates open enrollment meetings, renewal process and training sessions.
• Makes routine account visits.

Minimum Requirements:

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
• Sales license may be required.

Preferred Skills, Capabilities and Experiences:

• Travels to worksite and other locations as necessary.
• PBM experience preferred.
• Client-facing experience preferred.
• Account management experience within healthcare preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $66,640 to $99,960

Locations: Columbus, OH

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

SLS > Sales Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Title:  Customer Success Manager II

, SMB - Dedicated

Location: Philadelphia United States

Job Description:

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change?

As a Customer Success Manager, Toast's way of saying an "Account Manager", you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention.

The SMB CSS team operates in a highly cross-functional role responsible for a regionally based book of business of our most influential & highest revenue SMB customers. These CSMs will be located in specific geographic regions. They will be hyper-focused on helping customers navigate Toast early in their customer journey.

This is not your average CSM or Account Management team; in joining this team, you will be part of building a scaled Customer Success model. Composed of multiple teams, the Scaled CS team is evolving to better the customer experience. We are seeking an inidual who is flexible, adaptable, and motivated by change.

About this roll* (Responsibilities)

• Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth
• Work closely with cross-functional partners in Product, BizOps, Care, Education and Professional Services to drive the highest levels of customer success throughout the customer journey
• Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities
• Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer
• Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings
• Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape
• Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast
• Ask discovery questions to uncover growth opportunities, referrals and location expansion
• Actively look for opportunities to operate at scale, including collaborating with cross-functional partners
• Up to 10% travel locally for customer site visits with activities ranging from pre-live meet & greets to post-live technical consultations (This is dependent on proximity and availability of customers)

Do you have the right ingredients*? (Requirements)

• Must be located in Philadelphia, PA

2+ years of Account Management, Sales or equivalent experience, responsible for customer satisfaction and business operations

• Success operating independently and navigating competing priorities in a constantly changing environment
• High technical aptitude allowing for quick learning and adoption of technical concepts and language
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills
• Flexibility & adaptability
• Problem solving mindset, ability to think critically

Special Sauce* (Non-essential Skills/Nice to Haves)

• 1+ years of experience using a POS (Point of Sale) software, ideally in the service or industry
• Experience working in the tech industry or for a SAAS company
• Experience with Salesforce CRM, MS Office, G-Suite, and Slack

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

• Bread puns encouraged but not required

#LI-DNI

The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.

Pay Rate

$82,000-$82,000 USD

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most erse, and we embrace that ersity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing inidual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

• -----

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Title: Account Manager

, JobRobotix

Location: Remote

Job Description:

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. Forbes recognized Nomad as one of the “Best Startup Employers”, Newsweek included Nomad on its "Most Loved Workplaces" list and Built In NYC named Nomad one of the “Best Mid-Sized Companies To Work For.” Our technology takes the busywork out of finding clinical work. We are a well-funded Series D startup backed by First Round Capital, RRE Ventures, 406 Ventures, Polaris Partners, Icon Ventures, Adams Street Partners, and Kevin Ryan (founder of MongoDB, Zola, Gilt, and DoubleClick). 

The U.S. healthcare system is experiencing a staffing crisis. Employers spend $20 billion per year recruiting clinicians to care for the rapidly aging U.S. population. Nomad replaces antiquated staffing agencies with modern technology to efficiently source, qualify, and hire medical talent on demand. Clinicians find better jobs with higher pay. Employers fill roles faster with higher quality care.  Nomad is a fast growing team of technologists, creators, and industry experts passionate about modernizing healthcare staffing so clinicians can get back to the work they do best: caring for others.

Position Summary

JobRobotix, a subsidiary of Nomad Health, is a leading provider of middleware software for the staffing industry. Our hallmark product, JobSource, enables staffing agencies to quickly and easily ingest job orders from hundreds of vendor management systems to the agency’s applicant tracking system (ATS). The JobRobotix product suite also gives agencies the power to clean job data before reaching their ATS, so our agency customers spend less time on manual data entry and more time filling job orders.

The JobRobotix Account Manager leads new customer onboardings, ongoing customer training and ensures customer success with JobRobotix products. An Account Manager is a subject matter expert in all JobRobotix products, and configures customer implementations as well as teaches customers how to best use our product. 5-star customer support is a cornerstone of our company’s differentiation in the market, and this role plays a primary role in delivering that value.

You will play an important role in maintaining and deepening Nomad’s client relationships. The Account Manager will develop long-term relationships with clients and collaborate cross-functionally with other Nomad key stakeholders. 

This will entail:

• Manage a subset of client relationships by identifying and sending them high-quality clinicians
• Work to find new ways to provide value to our clients
• Coordinate cross-functional projects internally to help drive results
• Meet key objectives and metrics to drive peak performance management
• Embrace an “all hands on deck” culture

Responsibilities/What You Will Do

• Be a subject matter expert on all JobRobotix products
• Serve as main point of contact or escalation point for designated Accounts
• Partner with Customer Support to build support documentation so customers can self-service their questions
• Partner with the Finance team in tracking past-due accounts and communicating with customers to support timely payment resolution
• Coach JobRobotix customers on JobRobotix products through online presentations to drive product adoption and customer success
• Partner with the Manager of Client Services and General Manager of JobRobotix to create and track metrics for managing the performance of Account Management
• Surface upsell opportunities to Sales by driving value in every customer conversation
• Conduct Quarterly Business Reviews with customers to ensure they receive value from our products
• Independently and successfully manage a high volume of tasks and customer issues
• Contribute to an environment of high accountability, teamwork and hard work

Qualifications/ Skills - What You Will Need

• 2+ years prior experience in a client facing or account management role, preferably in healthtech SaaS 
• Passionate about customer success and customer experience
• Comfortable working in a small startup environment
• Comfortable with ambiguity, and operating in an unstructured environment
• Strong desire to build robust team documentation
• Strong desire to become a subject matter expert in a product suite
• Highly accountable, team player, with a very strong work ethic
• Customer-first mindset: you go above and beyond to make our customers happy
• Excellent verbal and written communication skills
• Strong project management skills, with the ability to coordinate customer onboarding, manage timelines and stakeholder expectations
• Contribute to a positive team environment by investing in relationships with customers and colleagues

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Nomad Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

Compensation for this full-time position encompasses both base compensation and variable compensation target of 20% of base compensation, which is not guaranteed and may be based on both inidual and company performance. Base compensation is determined as a reflection of your skills, experience, and geographic location. Each geographic location has a benchmarked, specific modifier; below is general guidance on base compensation in key metro areas. Actual compensation may be slightly higher or lower.

• Tier 1: $87,500 - $96,000 (NYC, SF, Seattle)
• Tier 2: $77,500 - $85,000 (Boston, DC, Chicago, San Diego, Los Angeles, Austin)
• Tier 3: $74,000 - $81,500 (All other locations)

Title: Customer Support Lead

, JobRobotix

Location: Remote

Job Description:

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. Forbes recognized Nomad as one of the “Best Startup Employers”, Newsweek included Nomad on its "Most Loved Workplaces" list and Built In NYC named Nomad one of the “Best Mid-Sized Companies To Work For.” Our technology takes the busywork out of finding clinical work. We are a well-funded Series D startup backed by First Round Capital, RRE Ventures, 406 Ventures, Polaris Partners, Icon Ventures, Adams Street Partners, and Kevin Ryan (founder of MongoDB, Zola, Gilt, and DoubleClick). 

The U.S. healthcare system is experiencing a staffing crisis. Employers spend $20 billion per year recruiting clinicians to care for the rapidly aging U.S. population. Nomad replaces antiquated staffing agencies with modern technology to efficiently source, qualify, and hire medical talent on demand. Clinicians find better jobs with higher pay. Employers fill roles faster with higher quality care.  Nomad is a fast growing team of technologists, creators, and industry experts passionate about modernizing healthcare staffing so clinicians can get back to the work they do best: caring for others.

Position Summary

JobRobotix, a subsidiary of Nomad Health, is a leading provider of middleware software for the staffing industry. Our hallmark product, JobSource, enables staffing agencies to quickly and easily ingest job orders from hundreds of vendor management systems to the agency’s applicant tracking system (ATS). The JobRobotix Admin portal also gives agencies the power to clean job data before reaching their ATS, so our agency customers spend less time on manual data entry and more time filling job orders.

The JobRobotix Customer Support Lead is the primary point of contact for addressing customer support tickets. 5-star customer support is a cornerstone of our company’s differentiation in the market, and this role plays a primary role in delivering that value. The Customer Support Lead will be a subject matter expert in all JobRobotix products, and will configure customer implementations as well as teach customers how to best use our product.

Responsibilities/What You Will Do

• Become a subject matter expert on all JobRobotix products
• Partner with Account Management to build support documentation so customers can self-service their questions
• Partner with the General Manager of JobRobotix to create and track metrics for managing the performance of customer support
• Contribute to an environment of high accountability, teamwork and hard work

Day-to-day activities include:

• Addressing customer support tickets in our customer service software
• Aiding customers by phone and email to diagnose support issues
• Training customers on JobRobotix products
• Provisioning new customer accounts for JobRobotix products as part of their onboarding
• Assisting customers with JobRobotix account configurations, including setting up connections to 3rd party software
• Assisting with user acceptance testing (UAT) for customer implementations, e.g., diagnosing error messages, testing connections with 3rd party software
• Diving into spreadsheets and reports to troubleshoot customer issues
• Escalating product bugs to our Engineering team

Qualifications/ Skills - What You Will Need

• Prior experience in a technical support role, with a proven ability to troubleshoot and document complex issues while collaborating effectively with cross-vendor technical teams
• Comfortable working in a small startup environment
• Comfortable with ambiguity, and operating in an unstructured environment
• Strong desire to build robust team documentation
• Strong desire to become a subject matter expert in a product suite
• Highly accountable, team player, with a very strong work ethic
• Customer-first mindset: you go above and beyond to make our customers happy
• Excellent verbal and written communication skills
• Basic understanding of MFA, OAuth or SSO
• Familiarity with SQL, and ability to run simple queries.
• Prior experience using tools such as Powershell, Postman or cURL to debug and validate third-party API integrations

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Nomad Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

Compensation for this full-time position encompasses both base compensation and variable compensation target of 5% of base compensation, which is not guaranteed and may be based on both inidual and company performance. Base compensation is determined as a reflection of your skills, experience, and geographic location. Each geographic location has a benchmarked, specific modifier; below is general guidance on base compensation in key metro areas. Actual compensation may be slightly higher or lower.

• Tier 1: $90,000 - $99,000 (NYC, SF, Seattle)
• Tier 2: $80,000 - $88,000 (Boston, DC, Chicago, San Diego, Los Angeles, Austin)
• Tier 3: $76,500 - $84,000 (All other locations)

Title:Administration Associate

Type: Full-time

Workplace: Hybrid remote

Job Description:

We have a great opportunity to join us as an Administration Associate (Gas Safety) on a 12 month FTC.

Help turn heating issues into timely solutions - monitor repairs, keep residents updated, and ensure service standards are met every step of the way!

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Please note this role is on a 12 month FTC, with potential to be extended.

Requirements

Outline of Key Responsibilities...

• Support residents with queries relating to heating repairs or services, providing a single point of contact for service requests to ensure any issues are resolved quickly and residents are updated as required

• Liaise with contractors to progress outstanding heating repairs or services as directed by the Heating Contract Lead

• Maintain reactive heating installation records, collating all relevant completion documentation for upload to our housing management system

• Prepare weekly compliance reports for review by the Heating Contract Lead and Head of Compliance, immediately escalating any properties at risk of becoming non-compliant

• Contacting residents to arrange appointments for heating services, repairs and installations, working with contractors and residents to maximise access to propertie

We are looking for someone who has...

• Previous experience of working in a demanding customer service/satisfaction role

• Experience of working with databases and understanding of how to extract data into different formats

• Have excellent communication skills, with the ability to receive and deliver complex information to help ensure effective and positive outcomes

• Excellent understanding of Microsoft packages such as Teams, outlook, excel and word

• The ability to have difficult conversations in a calm, professional and empathetic manner

Benefits

In return, we are offering...

• An annual salary of £27,538.68

• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds

• Flexible working around a 37 hour week

• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year

• Pension – between 7% - 12% dependant on inidual contribution

• Life assurance - a payment of X3 your salary.

• Annual Flu Jab - provided each winter to all employees.

• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points

• Competitive medical cashback plan

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Title: (fluent English) Ecommerce & Retail Systems Coordinator (Warsaw, hybrid)

Location: Warsaw Masovian Voivodeship PL

Type: Contract

Workplace: Hybrid remote

Job Description:

We’re looking for a highly responsible and tech-savvy Ecommerce & Retail Systems Coordinator to support daily e-commerce operations for our Shopify store. This role is ideal for someone who loves working with digital tools, learns fast, and takes pride in getting things done accurately and on time.

Excited? Let’s see what it takes 

What you will do:

• Manage and maintain core business systems including Shopify and Shopify POS, ensuring smooth day-to-day operations for both online and offline stores.

• User management and access control across company platforms and applications.

• Maintain product data, pricing, and inventory, ensuring accuracy and consistency across systems.

• Configure promotions, promo codes, and price updates as needed.

• Content management for frontpages, landing pages, and other store assets.

• Support and maintain loyalty programs via Yotpo, implementing new features as they become available.

• Manage customer service platforms such as Gorgias, including implementation of AI tools and chatbots.

• Handle email marketing and automation tasks in Klaviyo, including setting up newsletters and updating automations with new product data per marketing instructions.

• Quickly learn and adapt to new tools, software updates, and workflows across the company’s tech stack.

• Ensure operational reliability and consistency across all systems supporting our stores and business processes.

What you need to succeed in this role:

• 1+ year of experience in technical, content management or a similar digital role.

• English proficiency at a minimum of B2 level, both written and spoken.

• Comfort with technology, able to confidently navigate multiple platforms and tools.

• Ability to learn quickly and solve problems independently.

• Reliability, attention to detail, and motivation to get things done.

• Ability to work in a hybrid format in Warsaw.

Will be a plus:

• Experience working with Shopify or other e-commerce platforms.

• Basic knowledge of digital marketing or e-commerce terminology. 

• Technical degree or additional technical education (courses, certifications) related to IT, software, or system administration.

Benefits and Perks:

• Provide services during Polish business hours.

• Hybrid work model (3 days office / 2 days remote) in Warsaw.

• Growth opportunity within a rapidly scaling e-commerce brand.

• Supportive team and mentorship from experienced e-commerce professionals.

• Competitive compensation with performance-based growth.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. 

Are you a tech-savvy professional with a passion for keeping business systems running smoothly? Do you enjoy managing Shopify, loyalty programs, and other e-commerce platforms, optimizing workflows, and implementing new tools and features to support both online and offline operations?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded! 

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Title: (fluent English) Ecommerce Systems Administrator (Warsaw, hybrid)

Location: Warsaw Masovian Voivodeship PL

Type: Contract

Workplace: Hybrid remote

Job Description:

We’re looking for a highly responsible and tech-savvy Ecommerce Systems Administrator to support daily e-commerce operations for our Shopify store. This role is ideal for someone who loves working with digital tools, learns fast, and takes pride in getting things done accurately and on time.

Excited? Let’s see what it takes 💛

What you will do:

• Manage and maintain core business systems including Shopify and Shopify POS, ensuring smooth day-to-day operations for both online and offline stores

• User management and access control across company platforms and applications

• Maintain product data, pricing, and inventory, ensuring accuracy and consistency across systems

• Configure promotions, promo codes, and price updates as needed

• Content management for frontpages, landing pages, and other store assets

• Support and maintain loyalty programs via Yotpo, implementing new features as they become available

• Manage customer service platforms such as Gorgias, including implementation of AI tools and chatbots

• Handle email marketing and automation tasks in Klaviyo, including setting up newsletters and updating automations with new product data per marketing instructions

• Quickly learn and adapt to new tools, software updates, and workflows across the company’s tech stack

• Ensure operational reliability and consistency across all systems supporting our stores and business processes

What you need to succeed in this role:

• 1+ year of experience in technical, content management or a similar digital role.

• English proficiency at a minimum of B2 level, both written and spoken.

• Comfort with technology, able to confidently navigate multiple platforms and tools.

• Ability to learn quickly and solve problems independently.

• Reliability, attention to detail, and motivation to get things done.

• Ability to work in a hybrid format in Warsaw.

Will be a plus:

• Experience working with Shopify or other e-commerce platforms.

• Basic knowledge of digital marketing or e-commerce terminology. 

• Technical degree or additional technical education (courses, certifications) related to IT, software, or system administration.

Benefits and Perks:

• Provide services during Polish business hours.

• Hybrid work model (3 days office / 2 days remote) in Warsaw.

• Growth opportunity within a rapidly scaling e-commerce brand.

• Supportive team and mentorship from experienced e-commerce professionals.

• Competitive compensation with performance-based growth.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. 

Are you a tech-savvy professional with a passion for keeping business systems running smoothly? Do you enjoy managing Shopify, loyalty programs, and other e-commerce platforms, optimizing workflows, and implementing new tools and features to support both online and offline operations?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded! 

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Title: Cyber Security Analyst

Location:

• Los Angeles Office
• New York Office

Job Description:

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.

Job D**escription:**

Launch Your Cybersecurity Career with Darktrace!

About the Role

As a Cyber Security Analyst at Darktrace, you will play a critical role in safeguarding our customers’ digital environments. You’ll analyze technical data, identify potential threats, and provide actionable insights to ensure peace of mind for our clients. This role combines investigative work, report writing, customer interaction, consultancy, threat intelligence and technical problem-solving in a fast-paced Security Operations focused environment.

Please Note: This role is Hybrid. 3 days in office.

Key Responsibilities

• Investigate alerts and network traffic using the Darktrace platform and supporting tools.
• Draft clear, technical reports for customers on identified threats and recommended actions.
• Assist in assessing risks and implementing basic security measures.
• Identify emerging threat trends and analyze campaigns across customer environments.
• Respond to customer inquiries via email or chat with concise, accurate information.
• Collaborate with team members to share strategies and best practices.
• Contribute to internal and external knowledge sharing, including technical blog posts.
• Stay current on cybersecurity trends and developments.
• Support customers in adopting and optimizing the Darktrace platform through consultancy efforts.
• Maintain strict standards for data security and confidentiality.

Qualifications & Skills

• Strong attention to detail and analytical thinking.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Organizational skills to manage multiple tasks and meet deadlines.
• Basic understanding of cybersecurity principles and incident response.
• Problem-solving mindset with the ability to break down complex issues.

Preferred Experience

• Familiarity with network protocols and security concepts.
• Technical writing or reporting experience.
• Bachelor’s degree in Cybersecurity, Computer Science, or related field (or equivalent experience).
• Fluent in Spanish and/or Portuguese, capable of technical writing and delivery of consultancy service in language a plus

What We Offer

• Comprehensive training and ongoing professional development.
• Opportunities for career growth in a rapidly expanding industry.
• Collaborative, inclusive work environment.
• Base $75k-$85k. Final offer will be determined based on years of experience and location.

Benefits:

• 100% medical, dental and vision insurance, plus dependents

• Paid parental leave

• Pet insurance Discount

• Life insurance

• Commuter benefits

• 401(k)

• Employee Assistance Program

Title: Georgia Title Examiner (Remote)

Location:

USA, Georgia, Atlanta

USA, South Carolina, Remote

USA, Florida, Remote

USA, Georgia, Remote

USA, Mississippi, Remote

USA, Alabama, Remote

Job Description:

Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, ersity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Search public records and examine titles to determine legal condition of property title, primarily for residential properties. Copy or summarize recorded documents, which affect the condition of title to the property. These roles may be found in production center or branch office environments. Actual work flow is typically determined by geographic practices. In some cases, the Title Examiner role gathers information and creates a commitment of title before passing along to a Title Officer.

Works independently and uses experience to examine title to real property, ranging in complexity, to determine status and establish chain of title.

What You'll Do:

• Performs title examination and examines the chain of title for a wide range of title orders, primarily residential
• Abstracts and analyzes records, such as mortgages, liens, judgments, easements, vital statistics, and plat and map books, to determine ownership and legal restrictions and to verify legal description of property and completeness of records
• Resolves most issues such as missing information, incomplete, inaccurate or contradictory information contained in the title documentation
• Prepares initial title commitment documentation based on the application of procedural guidelines
• Prepares and reviews reports for accuracy
• May provide underwriting interpretation within established guidelines
• Other duties as assigned

What You'll Bring:

• High School diploma or equivalent
• 2 years Title Examination experience with a focus on Georgia
• State license(s) if required
• Detail / quality orientation
• Analytical review skills
• Research and investigative skills
• Strong problem-solving skills
• Communication skills, both verbal and written
• Customer service orientation
• Standard MS skill set
• Proficient with company operating systems
• Knowledge of legal terms helpful

Pay Range: $22.80 - $30.38 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept iniduality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates ersity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Travel Systems Specialist

Location: Wilmington, DE, Worthington, OH, or Cincinnati, OH

Job Description:

AAA Club Alliance is hiring a Travel Systems Specialist to join our growing Travel Support team! This System Specialist will be responsible for the testing, enhancement, and operational performance of the Club’s Travel booking systems. They will operate as point person for all system operational performance issues.

PRIMARY RESPONSIBILITIES

Testing

• Support all testing for travel system initiatives. 
• Writes and executes comprehensive functional test plans.
• Performs UAT and Checkout testing prior to travel system production releases.

Monitoring and Enhancements

• In partnership with leadership team, makes recommendations to further improve efficiency of the travel system.
• Responsible for monitoring system availability and performance, troubleshooting incidents and problems related to system performance and user issues.
• May make configuration changes to systems related to user role changes, business requirements or workflow changes, and system performance needs.
• Submits IT Incident Requests and Service Requests to Software Company as needed. 
• Participates in software development meetings to propose system changes and ensure workflow alignment for both consumer and travel agent bookings.

Support

• Acts as a subject matter expert to assist Travel Support Specialists as needed for system issues and triage those items to determine scope of the issue, and the volume of users impacted.
• Responsible for overall logging and follow up of all club support tickets with third party software teams.
• In partnership with leadership team, recommends training needs and curriculum plan to support new system enhancements.
• Communicates with outside vendors and AAA National on travel system and travel business related items as assigned.

MINIMUM REQUIREMENTS

• Associate’s Degree, or equivalent combination of education, technical training, and experience
•  3+ years of experience working in the travel industry, including work with a central reservation and ticketing system.
• Certified Travel Associate (CTA) designation required within 2 years of starting position.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to interact with iniduals at multi-levels and utilize analytical and problem solving skills.
• Working knowledge of travel industry payment processes and regulations such as ARC, IATAN, DOT, etc.
• Demonstrated ability to monitor user environments and prioritize requests for assistance.
• Excellent customer service skills.
• Good written and verbal communication skills.
• Good analytical skills and the ability to work well with a team.
• Working knowledge of Microsoft Office applications.
• Proficiency in travel systems, including but not limited to Travel Syndication Technology (TST), GDS (such as Travelport, Smartpoint), CRM, POS, and Globalware (back-office product) or ability to quickly learn and embrace new technologies.

To the qualified candidate, we offer:

Work-Life Balance

• Hybrid Work: This role has a hybrid schedule, with Tuesday through Thursday being in office days. This position can be located in our Wilmington, DE, Worthington, OH, or Cincinnati, OH offices.
• Paid Holidays: Celebrate eight paid holidays throughout the year.
• Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.
• Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.

Rewards and Benefits

• Compensation: The starting annual base compensation for this position is $25.00 to $27.00 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
• AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.
• Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
• 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with erse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified iniduals to apply.  It is ACA’s policy to employ the best qualified iniduals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Customer Service

Title: Senior Client Services Specialist

Location: USA

Job Description:

Job Classification:

Sales - Sales

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you will unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

Prudential is seeking a dynamic and customer-focused Senior Customer Excellence Specialist to join our Group Insurance Customer Excellence Team. This role is pivotal in delivering an exceptional service experience to our Premier clients by serving as the primary point of contact for resolving service inquiries and fostering strong client relationships.

As a Senior Customer Excellence Specialist, you will take ownership of client issues—ranging from billing and eligibility to disability claims and voluntary benefits—and drive resolution through collaboration across business units. You’ll proactively identify trends, uncover educational opportunities, and address process gaps to continuously improve the customer experience.

This is a fully virtual position, though occasional on-site presence at a Prudential office may be required based on business needs.

Why Prudential?

Experience a culture that values innovation, empowers iniduals, and encourages you to think differently. At Prudential, your voice matters—and your contributions make a real impact.

Key Responsibilities

·Serve as the designated contact for assigned clients, managing and resolving service inquiries with professionalism and urgency.

·Build and maintain strong relationships with client representatives, producers, and brokers.

·Focus on customer experience to deliver the best experience for our customers.

·Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers.

·Deliver consistent, high-quality service by adhering to established processes and industry standards.

·Analyze service trends to identify root causes and recommend proactive solutions.

·Collaborate cross-functionally to address process gaps and enhance the overall service experience.

·Provide consultative support for process improvement initiatives.

·Act as a positive change agent, fostering a culture of continuous improvement and customer-centricity.

·Manage multiple priorities effectively in a fast-paced, evolving environment.

Qualifications

·3–5 years of experience in customer service or operations, preferably within Group Insurance.

·Strong understanding of Group Insurance products including Life, Voluntary Benefits, and Disability.

·Conduct on-camera calls with clients and brokers, maintaining a professional and polished presence while ensuring clear, effective communication and fostering positive engagement.

·Ability to solve questions from brokers, clients and distribution partners with minimal guidance

·Exceptional time management, organizational, and relationship-building skills.

·Strong verbal and written communication skills across all organizational levels.

·Proven skills in positive and effective interaction with challenging customers.

·High level of flexibility to adapt to the needs of the organization.

·Ability to drive and manage multiple and changing priorities

·Proven ability to resolve complex issues independently and navigate ambiguity.

·Comfortable working West Coast hours, if required.

·Bachelor’s degree preferred; equivalent experience will be considered.

Prudential welcomes all applicants, even if you do not meet every requirement. If your skills align with the role, we encourage you to apply.

#LI-IN

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $65,900.00 to $102,200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

• 401(k) plan with company match (up to 4%).

• Company-funded pension plan.

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, inidual and organizational performance.To find out more about our Total Rewards package, visitWork Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please [email protected].

If you are experiencing a technical issue with your application or an assessment, please [email protected] request assistance.

Title: AI Engineer

Location: United States

Department: GTM

Job Description:

About the Role

We're looking for an AI Engineer to join our Professional Services team. You'll work directly with enterprise customers to design, build, and optimize production-grade AI agent systems. This role combines software development, AI/ML expertise, and customer-facing skills, you'll work on everything from multi-agent system design to evaluation framework implementation, requiring deep technical expertise in agent engineering with understanding of cloud infrastructure and deployment patterns.

You'll join a collaborative team environment with a strong engineering culture, with direct impact on customer success and the opportunity to shape best practices while working with cutting-edge AI technology.

What You'll Do

• Agent Engineering & Development: Design multi-agent systems with Subagents/Handoffs/Router patterns, implement agent logic using langchain/langgraph, design comprehensive evaluation frameworks, optimize prompts with A/B testing, implement state management (short-term and long-term memory), and design RAG patterns with vector store integration

• Deployment & Operations: Guide customers on agent deployment and configuration management, integrate agents into CI/CD pipelines, collaborate with Solution Architects on infrastructure requirements, and set up observability using LangSmith

• Customer Engagement & Assessment: Lead agent engineering maturity assessments, work directly with enterprise customers to understand requirements and present recommendations, and partner with Solution Architects, Engagement Managers, and Product/Engineering teams

What We're Looking For

Required Experience

5+ years of experience in software development with 2+ years focused on AI/ML applications or agents. Customer-facing experience is preferred. We also like former founders, so if you have an unusual background, but all the right skillsets, you are welcome to apply.

Agent Engineering & Development:

• 2+ years of experience building production AI/ML applications or agents

• Strong experience with LLM frameworks (langchain/langgraph, or similar) for building agent-based applications

• Strong experience with state management (short-term and long-term memory)

• Experience designing and implementing evaluation frameworks for AI applications (LLM-as-judge, deterministic evaluators)

• Strong prompt engineering skills with experience in optimization, externalization, and A/B testing

• Experience with vector stores, RAG patterns, and knowledge organization

• Experience with MCP/tool integration, API design, and error handling patterns

• Strong Python and/or TypeScript development skills with production-grade code quality

Infrastructure & Cloud:

• Understanding of cloud platforms (GCP, AWS, or Azure) and common services

• Knowledge of containerization and container orchestration concepts

• Understanding of CI/CD concepts and experience integrating applications into CI/CD pipelines

• Understanding of networking, security (authentication, authorization), and observability concepts

• Ability to collaborate with infrastructure teams on deployment requirements

Customer-Facing:

• Customer-facing experience with enterprise customers (preferred)

• Experience conducting technical assessments or code reviews

• Strong communication skills with ability to explain technical concepts to erse audiences

• Strong problem-solving skills with ability to analyze complex requirements and design elegant agent solutions

• Consultative approach with ability to understand customer needs, provide recommendations, and guide implementation

Location: SF or NY Preferred. US Remote Ok

Compensation: $160K - $180K

We offer competitive compensation that includes base salary, meaningful equity, and benefits such as health and dental coverage, flexible vacation, a 401(k) plan, and life insurance. Actual compensation will vary based on role, level, and location.

Title: Customs Brokerage Specialist - S2

Location: NY-Champlain

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.

• Provide impeccable customer service
• May process commodities that have been identified and isolated as requiring specialized processing to reduce the risk of liquidated ages and penalties through classification and the applications of proper duty preference.
• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
• Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies)
• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
• Adhere to all international importing and exporting  regulations.
• Work closely with other internal staff, departments, other fedex opcos, customers and government agencies  to deliver high level of service to customers.
• Process agency brokerage shipments.
• May handle remote filings
• Performs entry reconciliations as needed
• Ensure all government and organizational policies are followed.
• Follow up on Customs matters and resolve problems.
• Performs entry reviews as needed

HS Diploma or GED required. Minimum of 12 months of industry experience preferred. Minimum of 6 months work experience required. Data entry/keyboard experience required. CCS and/or Brokers license preferred. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments. Knowledge of customs regs, harmonized tariff schedules preferred. Performs other or additional duties as assigned. Paid Training Provided.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided.

Preferred Qualifications: The shift for this position is Mon-Fri 3pm-11:30pm. This role is variable remote, with some work from home opportunity and some in the office work, dependent on company policy. Must be located within close proximity of our Champlain, NY office. Currently offering a temporary $3.00/hr pay premium during a surge in volume, subject to removal with 30 days notice. Mandatory overtime may be required during periods of high volume. Additionally, working on company-recognized holidays may be necessary

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $15.74 - $24.92 per Hour

FedEx Logistics provides freight forwarding, as

Title: Executive Administrative Assistant

Location: US152580 New York (US152580) One Vanderbilt

Job Description:

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As an Executive Assistant (EA) you will provide high-level admin and strategic support to executives, managing complex calendars, coordinating meetings/travel, handling communications (emails, calls, memos), preparing documents (reports, presentations), managing expenses, maintaining confidentiality, and acting as a liaison for internal/external stakeholders, requiring strong organizational, communication, and judgment skills. You will act as a strategic partner, handling erse tasks from daily scheduling to special projects, ensuring smooth operations and reflecting positively on the leadership.Act in a coaching and/or mentor capacity to peers at a band 4 & 5 level to ensure specific office protocols and expectations are met

Key Responsibilities

• **Calendar & Scheduling:**Manage complex calendars, schedule meetings, prioritize inquiries, and troubleshoot conflicts.

• **Communication:**Act as a point of contact, screen calls, manage correspondence (mail, email, memos).

• **Document Management:**Prepare, format, and edit reports, presentations (PowerPoint), and other documents.

• **Meeting Support:**Arrange logistics, book rooms, take minutes, and prepare materials.

• **Travel & Logistics:**Coordinate complex travel arrangements (flights, hotels, transport).

• **Financial Admin:**Track expenses, prepare reports, and manage invoices.

• **Project Management:**Oversee special projects and implement initiatives.

• **Office Management:**Maintain filing systems, manage supplies, and handle general admin.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof ofvaccinationto align with their respective COVID-19vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Essential Skills & Qualifications

• **Experience:**Proven background as an EA or similar role, often with 3+ years.

• **Technical Skills:**Proficiency in MS Office Suite (Word, Excel, PowerPoint), document management systems, and e-calendars.

• **Soft Skills:**Exceptional organization, time management, written/verbal communication, discretion, judgment, and attention to detail.

• **Attributes:**Proactive, professional, reliable, able to work independently, and maintain confidentiality.

• Communication: Excellent oral and written English language skills

• Availability: Flexibility to work outside standard business hours to address urgent requests or international time zones.

• Discretion: Handling sensitive and confidential information with absolute integrity.

• Adaptability: Ability to thrive in fast-paced environments and pivot quickly during last-minute schedule changes.

• Education: Bachelor’s degree in Business or Communications is preferred but not required

• This is a hybrid position - you will have the ability to work from home but will also need to work at our corporate office in NYC

The compensation range for the position in the U.S. is $53,160 to $95,640 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience.For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: 

California:$58,440 to $114,840 

Colorado:$53,160 to $95,640 

New York City:$63,720 to $114,840 

Washington:$58,440 to $105,240 

Washington DC:$58,440 to $105,240 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Know Your Rights: Workplace Discrimination is Illegal                                                                                      

 Pay Transparency Nondiscrimination Provision 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, inidually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the ersity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

Title: Manager, Customer Success

Location: Hybrid Remote

Department: Customer Success

Job Description:

About the Role

We are seeking a strategic, execution-focused, and data-driven leader to guide our Customer Success team through the next stage of NinjaOne’s growth. You will be accountable for driving measurable results across our customer base by improving retention, expanding adoption, and accelerating revenue growth. This role is both strategic and hands-on. You will define and execute success strategies, foster a culture of accountability and customer focus, and lead a team that consistently delivers impact. You will be responsible for coaching and scaling talent, monitoring key metrics, and ensuring customer objectives translate into tangible business outcomes for NinjaOne. Reporting to the Director of Customer Success, you will play a key role in shaping how we scale success globally.

Location - Hybrid in Austin, TX (In the office 4 days per week Mon, Tues, Wed, & Thurs)

What You’ll be Doing

• Hire, lead, mentor, and develop a team of Customer Success Managers, providing guidance and support to help them achieve their goals.
• Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing.
• Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement.

Strategic Account Management:

• Oversee the management of a portfolio of customers, ensuring high levels of satisfaction and retention.
• Establish and maintain executive-level relationships with key customers, acting as a trusted advisor and point of escalation.
• Analyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption and reduce churn.

Drive Customer Growth:

• Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base.
• Establish and uphold KPIs that ensure the team conducts regular check-ins and touchpoints with customers, addressing their needs and capturing opportunities for additional expansion and growth.
• Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey.

Operational Excellence:

• Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately.
• Maintain detailed records of team performance, customer interactions, KPI's and growth metrics. Regularly report on these metrics to senior management to facilitate data-driven decisions.
• Implement best practices for account management processes, ensuring consistency, efficiency, and scalability.

Customer Advocacy:

• Act as a customer advocate, championing their needs and feedback within the organization.
• Influence and inspire customers by presenting tailored solutions that drive their success and loyalty.
• Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction.
• Other duties as needed.

About You

• 3+ years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space
• 2+ years’ of proven people leadership experience directly managing a team of Customer Success Managers or similar quota carrying customer-facing roles
• Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly.
• Customer-focused, with a passion for providing exceptional service and value
• High levels of organization and the ability to prioritize tasks effectively
• Ability to work collaboratively with cross-functional teams and influence without direct authority
• Fluent in English, with excellent written and verbal communication skills
• Experience in the SaaS/cloud industry or within the IT industry is a plus
• Experience with Salesforce required
• You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams

About Us  

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. 

What You’ll Love  

We are a collaborative, kind, and curious community.  

We honor your flexibility needs with full-time work that is hybrid remote.  

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. 

We help you prepare for your financial future with our 401(k) plan. 

We prioritize your work-life balance with our unlimited PTO. 

We reward your work with opportunity for growth and advancement. 

Additional Information 

This position is  NOT eligible for Visa sponsorship. 

*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and erse work environment. 

#LI-SC1

#Li-Hybrid 

#BI-Hybrid

Title: Patient Services Representative

Location: USA, Texas, McAllen

Full time

Job Description:

We seek a highly organized and compassionate Patient Services Representative (Call Center Representative) to join our centralized call center team. As a Patient Services Representative, you will be pivotal in providing exceptional customer service and administrative support to patients, healthcare professionals, and external stakeholders. Your primary responsibility will be efficiently managing incoming calls, scheduling appointments, and facilitating communication between patients and medical staff. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to handle high call volumes with professionalism and empathy.

Location—The candidate can work in a Hybrid/Remote capacity in South Texas (Laredo, Corpus Christi, or Rio Grande Valley). The position will require iniduals to be onsite for the first 30 days for training in the Edinburg, TX, area.

Key Responsibilities:

Call Management:

• Handle incoming calls from patients, healthcare providers, and external partners courteously and professionally.

• Listen actively, gather accurate information, and respond appropriately to inquiries, appointment requests, and general questions.

• Route calls to appropriate departments or medical staff as needed.

Appointment Scheduling:

• Effectively schedule patient appointments, consultations, and follow-up visits based on availability and medical staff preferences.

• Coordinate and manage the appointment calendar to ensure efficient utilization of medical resources.

• Provide patients with essential appointment information, such as location, time, and pre-visit instructions.

Patient Information Management:

• Input and update patient demographic information, medical history, and insurance details accurately in the electronic health records (EHR) system.

• Maintain confidentiality and adhere to privacy regulations while handling sensitive patient information.

Communication Facilitation:

• Liaise between patients and medical professionals to convey messages, requests, and follow-up information.

• Communicate effectively with various healthcare departments to relay urgent messages and coordinate patient care.

Problem Solving:

• Address patient concerns, complaints, and inquiries patient-centered and empathetically.

• Collaborate with relevant departments to resolve scheduling conflicts and logistical issues.

Training and Compliance:

• Stay updated on medical office protocols, scheduling procedures, and relevant industry regulations.

• Participate in ongoing training sessions to enhance customer service skills and knowledge of medical practices.

Qualifications:

• At least two years of experience working in a high-volume call center environment. Preferred

• Excellent verbal and written communication skills in English and Spanish preferred.

• High level of professionalism working with others in stressful environments across virtual locations.

• Proficient in using computer systems and scheduling software.

• Strong organizational skills and the ability to multitask effectively.

• Empathy and patience when dealing with patients and their families.

• Knowledge of medical terminology and procedures is preferred.

• Adherence to patient confidentiality and data protection regulations.

• High school diploma or equivalent; additional medical receptionist training or certification is a plus.

• LVN Preferred

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Title: Collections Training Coordinator

Location: ASC - San Antonio

Job Type: Hybrid

Job Description:

Job Description and Requirements

Randolph-Brooks Federal Credit Union is currently offering a sign-on bonus for the Collections Training Coordinator hired on or before March 31, 2026! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, $500 following six months of employment, $1,000 following one year of employment, and $2,000 following two years of employment (applicable taxes and withholdings apply). Note: each of these bonuses is paid only if you remain employed in the Collections department as you reach each of the milestone dates OR designated timeframes.

Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. 

The Collections Training Coordinator will have the ability to work a hybrid schedule (remote/onsite) after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233.

To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.

• Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).

• Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment.

The Collections Training Coordinator will ensure exceptional product, process and education, and service is provided to members, non-members, branches and internal departments through multiple communication channels. The Coordinator will build, coordinate and conduct training and development sessions with representatives to identify and address opportunities in product and service education, member experience and employee growth. In addition, will assist the department manager with identifying educational challenges and inconsistencies, oversee internal review and updates to operating policies and procedures while remaining compliant with applicable laws/regulations and internal policies/procedures; as well as conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union. 

Essential Functions and Responsibilities:

• Assist the department Management team in training and educational operations of the department to ensure highest quality of service is being provided by phone, e-mail and chat to members, internal department and branches. 

• Under the supervision of the department Management, create and maintain training curriculum for all Collection teams.

• Establish consistent standards in all communication templates to include email, chat and SMS.  

• Partner with department Team Lead/Supervisors to ensure that assigned personnel meet the standards for product knowledge within the department for position.

• Oversee training processes and initiatives to ensure the highest quality training experience is provided to all department employees.

• Create, plan and conduct new, and recurring training for all department staff. 

• Create, plan and conduct training for department trainers. 

• Coordinate inter-departmental training with partnering business units to expand department awareness and knowledge. 

• Responsible for all department related articles to include reviewing, updating and creating any Collection articles to ensure accuracy, consistency and feedback resolution.  

• Maintain a current working knowledge of Collection updates to processes.

• Perform member interaction evaluations and provide written overview to verify process completion and precise communication are in accordance to training  and applicable regulation. 

• All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).

Requirements:

• High School Diploma or G.E.D.

• Minimum of five years financial institution or customer service experience

• Minimum of one year training experience

• Must have good organizational, communication, and interpersonal skills, along with the ability to multi task and manage time effectively with a close attention to detail

• Ability to accept ownership and adapt to needs of department

• Ability to self-initiate and apply logic to problem solve with few concrete variables

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form

• Ability to deal with problems involving several concrete variables in standardized situations

• Attendance and promptness are pertinent

• Must be able to work a flexible Monday through Saturday schedule

• Availability to travel for ongoing leadership growth

• Knowledge of all necessary applications needed to build out training curriculum

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Title: Peer Warmline Specialist - CPRC or CPSS

Location: MI-Pontiac

Job Description: MDHHS Peer Support Specialist Certification (CPSS)

or

Peer Recovery Coach Certification (CPRC) Required

Full-Time:

6:00 pm - 2:00 am Wednesday - Sunday

10:00 am - 6:00 pm Friday - Tuesday

Base Pay: $21 hourly + Shift Differentials

About you:

The ideal Peer Warmline Specialist is a strong, self-driven, dedicated inidual who works fully remote providing peer support . If you are self-disciplined to work from home and wish to serve your peers, we invite you to apply!

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help iniduals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

+ Login to helpline applications

+ Accept incoming calls, chats and/or texts

+ Support callers to develop their own coping skills and wellness plans

+ Connect callers to the MiCAL crisis line, as needed

+ Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)

+ Document each encounter while in-call

+ Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support

+ Maintain high level confidentiality while performing all duties

+ Perform other duties as assigned

What you need to apply

+ Permanent year-round Michigan residency

+ High School Diploma or GED equivalent

+ MDHHS Certified Peer Support Specialist

+ Minimum 1 year paid work experience as a MDHHS Peer Support Specialist

+ At-home high speed internet on a private network

+ A private, HIPAA compliant, dedicated office space

What makes us different

+ Non-Profit mission-driven, person-focused environment

+ Opportunity for professional growth

+ Team oriented environment

+ An organizational culture of mental and behavioral health support for all

For your hard work

+ Generous Paid Time Off

+ Shift premiums

+ Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc)

+ Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Title: Provider Relations Manager (Hybrid)

Location: MD-Baltimore

Job Description:

Job ID: 21637

Job Function: Provider Relations

Location: Baltimore, MD, United States

Campus: MD-Baltimore-Canton Crossing

Career Band: BDC

Status: Full-Time

Resp & Qualifications

We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

PURPOSE: 

ESSENTIAL FUNCTIONS:

• Responsible for improving provider experience; anticipates provider issues and develops a plan to reduce concerns through better alternatives; responsible for issue resolution and escalation as appropriate; sets goals for and work closely with the team to drive performance to ensure provider experience metrics are met or exceeded
• Provides direction and guidance to staff to explain and coordinate administrative process and needs; coaches and trains direct reports to ensure a competent and effective workforce with the necessary skills and competencies to provide quality service to both internal and external customers & performs all management duties including hiring, goal setting and monitoring, performance review, budget review, coaching and development of associates, one-on-one meeting, conflict resolution, etc.
• Implements ongoing provider education initiatives within area of accountability; seeks to proactively improve level of education over time
• Responsible for representing Networks Management/Provider Relations in a variety of work groups to support isional and corporate level initiatives.
• Collaborates with a variety of stakeholders within and outside of the ision by managing key initiatives and projects; builds and maintains a solid professional relationship with key personnel representing provider from office worker to managed care executive & manages relationships with external associations including medical societies, Maryland Hospital Association (MHA), American Association of Hospital Administrator Management (AHAM), medical specialty associations, etc.

SUPERVISORY RESPONSIBILITY:

QUALIFICATIONS:

Education Level: Bachelor's Degree in Business or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 5 years experience in healthcare claims and/or service experience. 1 year supervisory experience or demonstrated progressive leadership experience.

Preferred Qualifications:

• Advanced degree as evidenced by MBA & knowledge of CareFirst provider relations systems, processes and contracts.
• Experience working with healthcare providers, ideally in a payer setting.

Knowledge, Skills and Abilities (KSAs)

• Strong interpersonal skills. Ability to work independently, as well as a member of a team.
• Strong critical reasoning skills in clinical decision-making, planning and organizing.
• Working knowledge of provider community, provider reimbursement, medical terminology, CPT coding and CMS 1500 or CMS 04.
• Ability to determine priorities and meet deadlines.
• Strong customer service skills.
• Proven effective written and interpersonal communication skills, well organized, ability to multi-task and work independently, promote flexibility and teamwork Strong PC skills with experience using Microsoft Office applications.
• Strong problem-solving ability, critical thinking, and analytical skills.
• Ability to train and mentor staff.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $92,320 - $171,369

Travel Requirements

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an inidual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Provider Relations and Education

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Title: ​​Health Promotion and Wellness Consultant​

Location: USA-

Job Description: ​​Health Promotion & Wellness Consultant​

Job Title

​​Health Promotion & Wellness Consultant​

Duration

Open until filled

Description

Let's do great things, together!

About Moda

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values ersity and inclusion in our workplace. We aim to demonstrate our commitment to ersity through all our business practices and invite applications from candidates that share our commitment to this ersity. Our erse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary

Pay Range

​​​​​​Benefits:

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Required Skills, Experience & Education:

1. Bachelor’s degree and two years of experience in wellness, public health, health promotion, health coaching or healthcare preferred. 
2. Strong customer service, written & verbal communication skills. 
3. Ability to work independently and collaboratively with a team.  
4. Thorough knowledge and understanding of health behavior change theory and workplace environmental applications. 
5. Strong organizational, time-management, and problem-solving skills, with high attention to detail. 
6. Proficiency in Microsoft Word, Excel, Outlook, and Access (data entry forms). Ability to learn proprietary databases. 
7. Valid Oregon driver’s license. Ability to handle a pushcart/hand truck and to lift boxes up to 40 lbs. in and out of a car trunk. 
8. Ability to maintain confidentiality and project a professional business image telephonically and in person.

Primary Functions:

1. Serves as the wellness program expert, working with groups to design, implement and evaluate worksite wellness programming, based on Moda’s suite of population health and wellness programs. 
2. Serves as a liaison between the groups contact and the wellness product, providing ongoing follow up, responding to questions regarding program operations and resolving any issues.  
3. Provides basic interpretation of aggregate health risk assessment data, review of utilization reports, discussion of resources. 
4. Conducts wellness and health promotion presentations to members and employees, as needed. 
5. Works closely with group contacts to coordinate employer-based wellness activities (e.g. biometric screenings, health fairs, and activity incentives) and evaluate program impact.  
6. Contributes to the selection, development, implementation, and evaluation of educational materials and other member communications.  
7. Reviews and maintains a suite of materials; works with supervisor to identify and request additional resources, as needed.  
8. Develops and maintains effective and productive relationships with clients, prospects, vendors, and other Moda Health departments.  
9. Perform other duties as assigned.

Working Conditions & Contact with Others:

• Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need. 
• Internally with multiple departments. Externally with clients and vendors.

Together, we can be more. We can be better.

Title: Representative, Human Resources

Location: USA-

Job Description: **Our values start with our people, join a team that values you\!** \#LI\-Remote

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

Human Resource Representative serves as a point of contact for HR Services, Talent Acquisition coordination, and the primary contact to evaluate criminal convictions in the background check process and provide hiring recommendations to the appropriate hiring manager. Supports Ross Stores Inc.'s background check screening process and is responsible for researching and executing quality evaluation and resolution of "needs review" background checks in compliance with applicable laws and company procedures. The HR Services Representative is responsible for receiving, routing, and responding to calls from store management, field leaders, corporate and distribution centers on matters related, but not limited to: support of the recruiting and onboarding process; assist with locating HR policies and procedures; provide guidance on basic policies and procedures, working closely with various other support functions to resolve matters; collects and disseminates information quickly, clearly and accurately to the appropriate workgroup through the case management system; identify and immediate escalate critical matters; identify priorities and problems requiring action and facilitating communication for timely responses. The Human Resources Services Representative partners with their Manager to regularly review performance in delivering high-level customer service.

The base pay range for this role is $23.08 - $31.73. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.

• Provides support to our internal staffing and human resources systems from the initial creation of the requisition, tracking of activity and the final offer processes. Responsibilities include posting jobs on various websites, coordinating and scheduling phone and in-person interviews, administration of temporary staffing programs, & administration of the Associate Referral Award program. Coordination of new hire on- boarding processes such as background checks and relocation.

• Receives large volume of incoming calls from various levels of associates, responding to routine inquires following established procedures including but not limited to; payroll, benefit, and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases.

• Collects and disseminates information to designated workgroups from clients calling a general HR phone number. Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller.

• Logs all inquiries into a case management system used by the Company, recording and maintaining call history and outcomes.

• Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.

• Track and report on workload & customer service requests.

• Responsible for all aspects of assigned background screening adjudications for all business units, including:

o Validating applicant and associate credentials

o Performing an inidualized assessment in compliance with legal guidance to evaluate the candidate's suitability for hire or promotion

o Researching candidate qualifications/eligibility by contacting applicants and outside entities such as educational institutions, courts, and other third parties for information

o Determining whether the background check should be passed or failed

o Partnering and advising clients of outcomes based on results of background screening

• Works directly with our background check vendor and vendor system to accurately track the status of background check adjudication, log final resolutions, and ensure service level agreements/vendor performance metrics are met.

• Acts as a liaison between the legal department, HR, and the background check vendor to resolve issues and refine processes.

• Responsible for accurate data entry of all background checks in HR Case Management System and accurate reporting of results.

• Interfaces with managers, supervisors, and recruiters to interpret and report background check results.

• Develops solid knowledge of current background check laws; drafts customized letters and follow process flows as required.

• Performs special projects and other duties as assigned.

COMPETENCIES:

• Collaboration

• Ensures Accountability and Execution

• Communicates Effectively

• Plans, Aligns and Prioritizes

• Manages Conflict

• Demonstrate Functional and Technical Knowledge

• Leading by Example

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor's Degree or higher preferred

• 1-3 years administrative experience

• MS Office skills, including Word and Excel

• Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity

• Attention to detail

• Ability to handle confidential and sensitive information with discretion

• Ability to meet or exceed established service level expectations

• Ability to apply general rules to specific problems to produce answers

PHYSICAL REQUIREMENTS/ADA:

The job requires the ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

This position may be performed remotely anywhere within the United States except it cannot be performed in the State of Colorado and New York City. #LI-Remote

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Title: Judicial Clerk

Location: 10420 W Van Buren St, Avondale, AZ 85323

Full time

Job Description:

Pay Range

Anticipated Hiring Range: $20.25 - $22.81 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

A higher wage would only be offered based on direct court-related or legal experience (i.e., such as that with a law firm). Additional questions regarding pay can be discussed with HR during the hiring process if you are offered a position.

Job Type

Unclassified

Department

Justice Courts

About the Position

Do you want to impact Justice Court operations and provide excellent public service? The Southwest Regional Court is looking for a motivated, detail-oriented Judicial Clerk to join our dynamic team.

In this role, you’ll deliver exceptional customer service to iniduals involved in court and legal processes, helping ensure the court runs smoothly and efficiently. From front counter service and payment processing to filing and docketing, you'll gain hands-on experience with a variety of case types, deepening your understanding of the legal system every step of the way.

If you're passionate about public service, join us today!

About Us

The Maricopa County Justice Court, Arizona, is one of the largest, most innovative, and progressive Justice Courts in the nation. There are 26 Justice Courts in Maricopa County, which provide professional judicial services to court users so they can obtain timely and economical justice within their community. We offer competitive salaries, excellent benefits, employee training, professional growth opportunities, and generous tuition reimbursement. We invite you to begin and advance your career with us as we continue on the path to provide exceptional and quality services to the citizens we serve.  

Hear directly from our team in this short video, as staff share their experiences and how we proudly serve the community.

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Employee discounts for goods and services
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1
• Learn more at Work With Us | Maricopa County, AZ

We Require

• Two years of clerical or administrative experience, including customer service, cash handling, and/or data entry
• High school diploma or GED 
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Also Value

• Bilingual (English/Spanish) skills 
• Experience processing the following case types: criminal misdemeanors, criminal traffic, civil traffic, eviction actions/forcible detainers, regular civil, small claims, orders of protection/injunction against harassment

Job Contributions

• Provide quality customer service and assist the general public, law enforcement agents, and attorneys over the phone and at the counter with understanding legal filing procedures, associated fees and fines, and where to locate court-related forms
• Review legal documents for sufficient information, conformity, jurisdiction, completeness, timeliness, and supporting documents
• Schedule and amend the court docket, coordinate court dates, and issue appearance and release order notices
• Prepare bench warrants and releases, issue summonses, subpoenas, minute entries, certified copies, and other court forms
• File and retrieve legal documents and materials from an automated case management tracking system
• Maintain the order of documents, identify those for transfer to the archives, and purge records according to the retention schedule
• Collect, post, receipt, and reconcile monetary transactions daily
• May have the opportunity to assist in the courtroom and provide administrative support to the Judge, depending on the court assignment

Working Conditions

• Work primarily occurs in an office setting
• Ability to work in a busy work environment with public contact
• Hybrid and alternative work schedules may be available depending on the court location, subject to the discretion of the hiring manager and business needs. Not all court locations offer these schedules, as this is a customer-facing position requiring in-person support. If available, such arrangements may be considered after a specified period, which varies by location
• This position may include exposure to traumatic subject matter
• Must demonstrate professionalism and composure when engaging with iniduals who may be emotional, distressed, or confrontational as a result of court-related matters

Title: Customer Care Associate

Job Description: Customer Care Associate

Location: California

Job Id: 1097

# of Openings: 2

Richard Heath & Associates, Inc. (RHA) is currently hiring for the following position:

Customer Care Associate

The Customer Care Associate (CCA) will be responsible for customer care calls to eligible battery program customers, most vulnerable to power disconnection hardships, to assess and educate regarding power outage preparedness and eligibility to participate in back-up power/battery programs.  CCA’s will evaluate customer readiness for power outages, conduct virtual assessments to determine if customers qualify for a back-up battery and educate customers about how better to prepare for wildfire season. CCA’s will be taught extensive program knowledge from which they are expected to answer detailed program questions, encourage customer engagement and evaluate customers need to be prepared to endure power outages. CCA’s will track progress and outcomes and report issues as raised. This position is Remote, but incumbent must reside in California.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Make outbound calls to PG&E Medical Baseline customers
• Assess customer’s ability to react to a power outage
• Provide power outage support and assess need for portable battery backup
• Record progress and outcomes
• Must be able to perform outbound calls
• Ability to learn, understand and articulate program guidelines
• Ability to learn data entry for relevant computer system(s)

JOB REQUIREMENTS

•  High school diploma or equivalent
• Two years of experience in a customer care environment, preferred
• Exhibit warm, but persuasive, communication skills
• Use quick thinking to understand customer’s needs in a short time and present solutions
• Results driven and goal oriented
• Ability to work with a erse population and handle difficult customers
• Must be able to work independently and follow instruction with minimal direct supervision
• Knowledge and experience in use of computer for data entry
• Bi-lingual in Spanish, preferred

Pay: $20.00 - $25.00 per hour

The stated salary represents the expected compensation for this position.  Final compensation will be determined based on factors such as the candidate's experience, education and location.

Who is RHA?

For 40 years, Richard Heath & Associates, Inc. (RHA) has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA is a minority owned business and we are committed to social, environmental and racial equality.

Title: Solutions Architect

Location: Remote United States

Employment Type: Full time

Department: GTM

Job Description:

About the Role

We're looking for a Solutions Architect to join our Professional Services team. You'll work directly with enterprise customers to design, deploy, and optimize production-grade AI infrastructure and agent systems. You'll be responsible for architecting scalable, secure infrastructure deployments and building reliable, well-evaluated agent applications that solve real business problems.

This role combines software development, infrastructure/platform engineering, and customer-facing skills. You'll work on everything from Kubernetes cluster design to multi-agent system architecture, requiring deep technical expertise across both infrastructure and agent engineering domains.

This role offers direct impact on customer success, the opportunity to shape best practices, and work with cutting-edge AI technology. You'll join a collaborative team environment with a strong engineering culture.

Key Responsibilities

• Infrastructure & Platform Engineering: Design scalable, highly-available infrastructure for AI platform deployments (compute, storage, networking, security), enterprise integration patterns, Infrastructure as Code (Terraform, Helm), multi-region HA/DR strategies, and CI/CD pipelines

• Agent Engineering & Development: Design multi-agent systems using different patterns, implement agent logic using modern frameworks (langchain/langgraph), design comprehensive evaluation frameworks, optimize prompts with A/B testing, and guide deployment/operations

• Customer Engagement & Assessment: Lead technical maturity assessments, work directly with enterprise customers to understand requirements and present recommendations, and partner with Engagement Managers and Product/Engineering teams

What We're Looking For

Required Experience

7+ years of experience in a technical, hands-on customer-facing roles such as Solutions Architect or Forward Deployed Engineer. We also like former founders, so if you have an unusual background, but all the right skillsets, you are welcome to apply

Infrastructure & Platform:

• 3+ years of experience designing and deploying production infrastructure on cloud platforms (GCP, AWS, or Azure)

• Strong Kubernetes experience (GKE, EKS, or AKS) including cluster design, autoscaling, and multi-zone deployments

• Experience with Infrastructure as Code (Terraform, Helm) and GitOps practices

• Knowledge of database systems (relational databases, in-memory data stores) including HA, replication, backup strategies, and sizing

• Experience designing high-availability and disaster recovery solutions

• Strong understanding of networking, security (SSO/RBAC, TLS, secrets management), and observability (Prometheus, Grafana, Datadog)

• Experience with CI/CD pipelines for infrastructure and applications

Agent Engineering & Development:

• 1+ years of experience building production AI/ML applications or agents

• Strong experience with LLM frameworks (LangChain, LangGraph, or similar) for building agent-based applications

• Experience with state management patterns (short-term and long-term memory)

• Experience designing and implementing evaluation frameworks for AI applications

• Strong prompt engineering skills with experience in optimization and A/B testing

• Experience with vector stores, RAG patterns, and knowledge organization

• Experience with tool integration, API design, and error handling patterns

• Strong Python and/or TypeScript development skills

Customer-Facing:

• Customer-facing experience with enterprise customers

• Experience conducting technical assessments or infrastructure audits

• Strong communication skills with ability to explain technical concepts to erse audiences

Key Attributes

• Strong problem-solving skills with ability to analyze complex requirements and design elegant solutions

• Excellent customer-facing communication skills, able to explain technical concepts to erse audiences

• Experience working cross-functionally with engineering teams, product teams, and customers

• Consultative approach with ability to understand customer needs, provide recommendations, and guide implementation

• Ability to balance infrastructure architecture with agent development work

• Strong engineering background with hands-on development experience

Location: SF and NY preferred. US Remote Ok

Compensation: $170K to $190K

We offer competitive compensation that includes base salary, meaningful equity, and benefits such as health and dental coverage, flexible vacation, a 401(k) plan, and life insurance. Actual compensation will vary based on role, level, and location.

Title: Site Supervisor - Recreation Centers

Location: CO-Thornton

Job Description: Site Supervisor - Recreation Centers

Site Supervisor - Recreation Centers

Salary

$17.35 - $22.90 Hourly

Location

City of Thornton; Carpenter Recreation Center, CO

Job Type

Temporary Part-Time

Job Number

26018

Department

This posting is for Thornton Community Center, Carpenter Recreation Center, and Trail Winds Recreation Center.

Under direction, responsible for providing supervision at a recreation facility or location which may include league play. Monitors and checks permits for use of recreation sites.

ESSENTIAL FUNCTIONS

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

Attends training and meetings as required. Complies with city and departmental rules and regulations, policies, and procedures.

QUALIFICATIONS

Education/Experience:

Valid Colorado Driver's License required for those with field supervision responsibilities. Other positions may need the ability to travel to various locations in a timely manner as the job requires.

Physical and Mental Requirements:

TESTING PROCEDURES

Examinations may include but are not limited to application screening beyond minimum qualifications; written, oral, practical exercise or any combination thereof or other job related assessment deemed appropriate by Human Resources.

Title: Receptionist

Location:  Cranford, NJ 07016

Job Description:

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos.  Able to write simple correspondence.  Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to add and subtract two digit numbers and to multiply and ide with 10’s and 100’s.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Able to deal with problems involving a few concrete variables in standardized situations.
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for iniduals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Title: Spa Coordinator Part-Time (Friday-Sunday)

Location:

Houston, Texas

36727

The Post Oak Hotel

Hotel

Job Description

Overview

The Post Oak Hotel is seeking a Spa Coordinator to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

Responsibilities

• Be knowledgeable about The Spa, its products and treatments as well as The Post Oak and its services
• Make reservations for guests for all Spa services
• Communicate all other necessary information with colleagues (i.e. birthdays, anniversaries, special requests, restrictions, etc.)
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
• Adhere to all cashiering procedures; set up and handle gift cards
• Access all function of computer system according to established procedures and standards
• Set up workstation with necessary supplies; maintain cleanliness throughout shift
• Handle guest comments and concerns in a timely and appropriate manner

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• 2 years of spa experience preferred
• CPR certification preferred
• Reading, writing and oral proficiency in the English language
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Stand for an entire work shift

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where ersity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

Title: Customer Service Representative

Location: Somerville United States

Job Description:

Site: Mass General Brigham Health Plan Holding Company, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Start Date: Monday, February 23, 2026

MGB Health Plan is expanding and hiring multiple Customer Service Reps for February 2026

Benefits start Day 1

Job Summary

The Opportunity

The Customer Service Professional (CSP) acts as the primary point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution.

The CSP's interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits, services, and to handle and resolve complaints.

The Customer Service Rep in this role must be committed to building customer confidence and increasing customer satisfaction by delivering to callers an

exceptional experience focused on quality and accuracy.

The CSP's will be initially trained on member demographic changes and benefit inquires. Additional member claims training will be delivered ±60 days after CSP has completed benefits and eligibility training After successfully demonstrating core competencies by meeting or exceeding key performance measurements, the inidual will be trained to handle Provider claims inquiries as business needs dictate.

Qualifications

The CSP is Responsible For

• Serves as the primary liaison for members and providers for all lines of business including MassHealth, and Commercial members regarding general program inquires such as eligibility verifications, authorizations, referrals, claims, material fulfillment, address changes and Primary Care Physician assignments as well as member related policy and procedures.
• The CSP must be able to handle and demonstrate skills in handling benefits, claims and eligibility calls for the member and provider population.
• Identify customer issues/concerns rapidly and precisely
• Research required information using available resources and triage when necessary
• Handles and resolve customer inquiries and complaints, exhausting all efforts within the CSP's scope before requesting assistance
• Identify and escalate priority issues in order to create efficiencies
• Initiates follow up customer calls where necessary
• Complete call logs to record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Refer customer grievances and appeals to designated departments for further investigation
• Responsible for navigating multiple systems in order to resolve customer issues
• Acts as the primary representative for Mass General Brigham Health Plan for our customers focusing on first call resolution and customer engagement.
• • Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.

Qualifications and Skills for Success

• High School Diploma or Equivalent required
• Associate's Degree in related field or Healthcare Management preferred
• Exceptional Customer Service skills, both verbal and written communication must be concise, clear, compliant, personable and professional
• Ability to multi task and prioritize
• Call Center experience a plus
• Maintain Customer Service Behavior Competencies
• Flexibility/Adaptability/Willingness/Team Player/ Positive Attitude
• Relationship Building/Caring
• Service Excellence/Accountability/Critical Thinking

Additional Job Details (if applicable)

Working Model Required

Monday - Friday EST hours:

• First one full Month Training Schedule: M-F 8:30 AM - 5:00 PM EST
• Post Training Schedule: 9:00 AM - 5:30 PM (Mon, Tue, Wed, and Fri) with 11:30 AM - 8:00 PM (Thurs) (EST) or 9:30 AM - 6:00 PM (Monday-Friday) EST

This is a remote position; a quiet, secure, stable, and compliant work station is required from within the US, with MGB provided equipment and Video required during the work week

Start Date required: Monday, February 23, 2026

Remote Type

Remote

Work Location

399 Revolution Drive

Pay Range

$19.42 - $27.74/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all iniduals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for iniduals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Title: Territory Manager I

Location: Remote, United States

Requisition #

2025-51053

 Category

Sales

 Shift / Hours

Regular

Job Description:

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

As a Territory Manager, you will play a critical role in driving growth across your assigned region by identifying new business opportunities and cultivating strong, long-term relationships with existing customers. You'll be responsible for increasing sales of our products and services, while also having the opportunity to manage a limited number of key or named customer accounts.

We're looking for someone who is passionate about delivering outstanding customer service, thrives in a dynamic environment, and is motivated by results. If you're seeking a career with a company that values performance, offers long-term stability, and fosters a supportive culture, Lennox could be the perfect fit for you.

What You'll Be Doing

• Cultivate new sales opportunities while expanding relationships with existing clients
• Guide customers in product and service selection based on their unique needs, specifications, and compliance requirements
• Structure deals that maximize profitability and customer satisfaction
• Ensure success by fostering strong post-sales relationships and driving repeat business
• Develop annual, quarterly, and monthly account and territory plans to drive sales targets
• Take full ownership of your assigned territory, including market share growth, financial performance, and strategic development of your business segment

The total compensation range for this position is $89,000 to $116,000 and will be based on the candidate's qualifications, experience, and education. Under the plan, target compensation is anticipated to be 65% base salary and 35% commission.

Benefits

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; and 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on the date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to:

• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 10 paid holidays
• 3 floating holidays per year

Our Culture

At Lennox, our Core Values of Integrity, Respect, and Excellence are ingrained in the fabric of the organization. They define our culture-how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions.

As an equal opportunity employer, we are committed to recruiting, developing, and retaining talented iniduals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success.

At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

What We Are Looking For

Requires a bachelor's degree or an equivalent combination of education and experience.Requires strong abilities with building relationships, listening, persuading, negotiating and managing time. Some knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Knows some principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Effective at written and verbal communication. Has basic user knowledge of Microsoft Office and Customer Relationship Management software.

What We Offer

Compensation & Work Location